Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry ConsultantsBlackBerry wireless PDAs were once among the most popular products for achieving location-independent access to email, scheduling, web programs, and other critical business data. Progent offers Cleveland, Ohio businesses the expertise of BlackBerry-premier consultants who can assist companies to manage their BlackBerry deployments or migrate smoothly to a more popular mobile solution.

As the complexity of small company IT technology has increased, and as the demand for world-class protection, reliability, and recoverability has grown to be the standard for companies of all sizes, successful deployment and maintenance of BlackBerry solutions has grown more difficult. To deal with issues such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with diverse email systems and company databases, small organizations frequently turn to external support professionals who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-certified engineers who can help small organizations to design, administer, and repair BlackBerry solutions affordably and effectively, eliminating the requirement for an in-house BlackBerry solutions specialist and reducing the expense and stress of maintaining mobile workers. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified network security specialists. This breadth of experience, combined with Progent's efficient remote service delivery capabilities, gives small businesses an economical solution for incorporating BlackBerry technology seamlessly into their business information network.

Progent's consultants can assist your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your data and messaging infrastructure work optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous versions of BlackBerry and Microsoft software, set up easy-to-use administration utilities to enable you to monitor and support BlackBerry smartphones throughout your company, define security policies that make sense for your business, customize mobile applications, and make sure that your network infrastructure is properly designed to accommodate your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is incorporated in your regular backup processes so that it can be recovered quickly and safely.

Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Cleveland region

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
234-285-6100 Akron Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
716-442-2400 Buffalo Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
440-596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
614-826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
937-519-4355 Dayton Network Support Services
Detroit 535 Griswold St
Detroit, MI 48226
248-233-9443 Detroit Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
260-264-4700 Fort Wayne Network Support Services
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
412-387-1444 Pittsburgh Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
248-233-9443 Southfield Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
419-930-5536 Toledo Network Support Services


Consulting and Technical Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies management and maintenance of BlackBerry smartphones, providing a centralized solution for handling critical tasks like device deployment, updates, and retirement while also offering a solid foundation for data protection and high availability. BlackBerry BES Server delivers transparent communication between Microsoft Exchange, Novell GroupWise, or Domino email platforms and BlackBerry smartphones and allows over-the-air synchronization.

BlackBerry BES Server Troubleshooting Help

BES Server features a variety of data protection capabilities starting with automatic encryption of information sent between a BlackBerry wireless handset and BES Server based on AES or Triple DES. BES Server also permits excellent versatility in selecting levels of protection to match the specific needs of your company's network. Progent's BlackBerry authorized engineers can help your company to choose advanced security functions and enable them remotely. Samples of these wirelessly configurable security settings are:

  • Disable a BlackBerry smartphone
  • Wipe data from a lost smartphone
  • Lock out Bluetooth
  • Enable internal protection against malware

BlackBerry BES Server also provides flexibility in determining how to prevent BlackBerry users from installing or executing unsafe or prohibited code. Progent can assist you to choose blocking processes such as:

  • Specify precisely which applications are allowed on the device
  • Prevent third-party software from using non-volatile storage on the device
  • Select what functions external software can use on the BlackBerry smartphone
  • Restrict the kinds of access third-party applications running on the BlackBerry smartphone can initialize
  • Block all external programs from being loaded or run on the device

Progent's Remote BlackBerry-premier Consulting Services is Quick and Affordable
For companies in Cleveland, Ohio who require quick and economical help from an authorized BlackBerry support professional, Progent delivers efficient remote assistance from a veteran network support team who have provided IT solutions to companies in each state in the U.S. (See Progent's customer testimonials.)

Online support eliminates travel expense and enables specialists to resolve technical issues rapidly, so you minimize lost productivity. Progent's BlackBerry consultants have earned certifications in all BlackBerry solutions and offer expert help in fields such as fixing synchronization issues, configuring BlackBerry BES Server, and designing a secure, high-availability network architecture for RIM BlackBerry users. Certifications held and practice areas offered by Progent's BlackBerry specialists include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, monitoring, and maintaining one or several BlackBerry BES Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers support skills in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can assist you to install and remove BlackBerry smartphone users on Exchange and Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry smartphones and user accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System and IM, install push and pull access control lists, manage Exchange data flow, generate, edit, and assign wireless LAN and VPN configuration sets, set up SNMP traps, and generate management reports to summarize SNMP data.

Progent's BlackBerry expert can support your BlackBerry technology in a variety of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, troubleshoot, and produce documentation for a wireless solution based on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and technology needs analysis, solution design, roll-out planning and implementation, performance optimization, design of a high-availability architecture, data backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical objectives and to design a mobile wireless environment that meets your information technology budget and supports your business strategy. Progent can explain the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's suitability to support a BlackBerry BES Server, help you to decide which management model and equipment match your needs, and analyze your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices about alternatives for software versions, processors and storage, network design, and application set up.

To optimize network protection, Progent's BlackBerry consultant can assist you to select and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-premier security engineers to perform network-wide security assessment and compliance testing and suggest improvements to account for your BlackBerry solution.

Contact Progent to Get Support from a BlackBerry-Qualified Specialist
If you wish to ask Progent about technical expertise for BlackBerry mobile wireless technology, phone 1-800-993-9400 or visit Contact Progent.



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