Consulting Support for BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry mobile PDAs were at one time among the most popular solutions for achieving location-independent access to messaging, scheduling, web applications, and other vital business information. Progent can provide Cleveland, Ohio companies support from BlackBerry-premier experts who can assist organizations to manage their BlackBerry deployments or transition smoothly to a current smartphone solution.

As the complexity of small company networks has expanded, and as the demand for world-class security, dependability, and recoverability has become the standard for companies of any size, effective integration and support of BlackBerry solutions has become increasingly challenging. To deal with areas such as security, business continuity, and synchronization of BlackBerry handhelds with diverse email servers and shared databases, small organizations frequently turn to outside support firms who offer expertise in BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-certified engineers who can help small organizations to design, manage, and troubleshoot BlackBerry solutions economically and efficiently, dispensing with the necessity for an in-house BlackBerry technology expert and reducing the cost and stress of supporting mobile workers. Progent's BlackBerry engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified network security professionals. This range of knowledge, combined with Progent's efficient online support model, provides small businesses a budget-friendly solution for incorporating BlackBerry products seamlessly into their business information network.

Progent's engineers can help you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Exchange setup so that your data and email systems operate optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous versions of BlackBerry and Microsoft technology, configure streamlined administration tools to enable you to track and control BlackBerry devices across your company, recommend security policies that are right for your business, develop custom wireless applications, and make sure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry data is incorporated in your scheduled backup processes in order that it can be restored rapidly and safely.

Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Cleveland region

City Address Phone Link
Akron Canton Executive Suites, 200 6th Street NW
Canton, OH 44702
234-285-6100 Akron Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
716-442-2400 Buffalo Network Support Services
Cleveland 2460 Fairmount Blvd, #202
Cleveland Heights, OH 44106
440-596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
614-826-7776 Columbus Network Support Services
Dayton 4031 Colonel Glen Hwy, at Signal Hill
Beavercreek, OH 45431
937-519-4355 Dayton Network Support Services
Detroit 535 Griswold St
Detroit, MI 48226
248-233-9443 Detroit Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
260-264-4700 Fort Wayne Network Support Services
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
412-387-1444 Pittsburgh Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
248-233-9443 Southfield Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
419-930-5536 Toledo Network Support Services


Consulting Support Services for BlackBerry Enterprise Server (BES)
Research in Motion's advanced platform for managing large collections of BlackBerry devices is the BlackBerry BES Server. This powerful software enables Exchange, Lotus, or Novell GroupWise users to send and receive messages that stay encrypted during transit to ensure maximum security. BlackBerry Enterprise Server also simplifies a wide selection of vital administrative tasks ranging from BlackBerry configuration and upgrades to mobile security and high availability.

BlackBerry Enterprise Server Integration Assistance

Progent's BlackBerry-certified engineers can show you how to utilize BlackBerry Enterprise Server to do basic jobs such as:

  • Deploy and manage applications
  • Plan device, application, and IT policy updates
  • Update BlackBerry device software wirelessly
  • Manage client configurations with BlackBerry's extensive selection of IT policies

Progent's BlackBerry-certified consultants can also help you to use BlackBerry BES Server to implement key tasks not available with the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Install and support BES Server's fault-tolerant architecture based on virtual servers
  • Install BlackBerry devices wirelessly
  • Establish specialized administration roles
  • Automatically track and report on the overall health of your solution

Some Ways That Progent Can Help Your Business to Manage and Support Your BlackBerry Solution
Progent can provide a seasoned BlackBerry support who has been awarded accreditations from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry support skills span areas from resolving synchronization problems to architecting wireless productivity solutions based on BlackBerry BES Server. These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, install, validate, repair, and document a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting services for BlackBerry technology include business and technology requirements assessment, system architecture, installation strategy and execution, performance optimization, configuration of a fault-tolerant environment, data backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational objectives and to design a wireless solution that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to accommodate a BlackBerry BES Server, assist your organization to determine which administration model and equipment match your requirements, and analyze your email and messaging environment topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can make smart choices about options for software versions, server hardware and storage, network topology, and application set up.

To optimize network protection, Progent's BlackBerry consultant can help you to choose and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-premier security specialists to run company-wide security assessment and compliance validation and suggest improvements to support your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers expertise in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to add and remove BlackBerry device users on Exchange and Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and support storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, control Exchange data flow, create, edit, and assign WLAN and VPN configurations, set up SNMP traps, and generate reports to summarize SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry technology in a number of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

Contact Progent for Assistance from a BlackBerry-Certified Professional
If you wish to contact Progent about professional assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.



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