Consulting and Technical Support Services for BlackBerry Environments
BlackBerry SupportBlackBerry mobile PDAs were at one time among the most popular solutions for maintaining location-independent connectivity to messaging, calendars, web programs, and other vital business data. Progent offers Cleveland, Ohio businesses the services of BlackBerry-certified consultants who can assist organizations to maintain their BlackBerry deployments or migrate efficiently to a more popular mobile solution.

As the complexity of small business networks has expanded, and as the need for world-class security, dependability, and recoverability has grown to be the standard for companies regardless of size, successful integration and support of RIM BlackBerry technology has grown increasingly challenging. To address areas such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse email servers and company databases, small businesses frequently turn to external consulting firms who offer expertise in BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-premier consultants who can assist small organizations to plan, administer, and repair BlackBerry solutions economically and effectively, doing away with the need for an in-house BlackBerry technology expert and lowering the expense and stress of maintaining mobile workers. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This range of knowledge, combined with Progent's proven remote support capabilities, gives small companies a budget-friendly alternative for integrating RIM BlackBerry products seamlessly into their business information network.

Progent's engineers can assist you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Exchange setup so that your database and messaging systems work optimally with BlackBerry BES Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft software, configure easy-to-use administration tools to enable you to track and support BlackBerry devices across your company, recommend security policies that are right for your company, customize wireless applications, and ensure that your network architecture is properly designed to handle your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your regular backup processes in order that it can be restored quickly and safely.

Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Cleveland region

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
United States
(412) 387-1444 Pittsburgh Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services
Toronto 250 Yonge St
Toronto, ON M5B 2L7
Canada
+1 647 317 9100 Toronto Network Support Services


Integration Help for BlackBerry BES Server
Research in Motion's high-end solution for administering large collections of BlackBerry smartphones is the BlackBerry Enterprise Server. This powerful tool enables Microsoft Exchange, Domino, or Groupwise users to transmit and receive messages that stay encrypted in wireless transit to provide maximum security. BES Server also simplifies a wide variety of key management tasks ranging from BlackBerry setup and updates to wireless security and high availability.

BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-premier consultants can assist you to use RIM BlackBerry Enterprise Server to perform routine tasks such as:

  • Deploy and manage applications
  • Schedule device, application, and IT policy updates
  • Update BlackBerry smartphone firmware wirelessly
  • Manage client settings with BlackBerry's extensive library of policies

Progent's BlackBerry-certified engineers can also help you to utilize BES Server to implement key tasks not available with the less advanced BlackBerry BES Server Express. These procedures include:

  • Configure and manage BlackBerry's high-availability infrastructure using virtual servers
  • Install BlackBerry smartphones remotely
  • Establish specialized administration roles
  • Automatically track and report on the health of your BlackBerry solution

Progent's Online BlackBerry-premier Support is Quick and Economical
For businesses in Cleveland, Ohio who need quick and economical access to an authorized BlackBerry consultant, Progent delivers effective remote assistance from a seasoned support team who have provided IT solutions to organizations in every state in the United States. (See Progent's client testimonials.)

Online support eliminates travel costs and enables specialists to resolve problems rapidly, so you reduce lost productivity. Progent's BlackBerry consultants have been awarded certifications in the entire range of BlackBerry solutions and can provide professional help in areas including fixing synchronization issues, configuring BlackBerry Enterprise Server, and designing a secure, high-availability network infrastructure for BlackBerry users. Certifications held and practice areas offered by Progent's BlackBerry experts include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email environment powered by Microsoft Exchange Server. Progent's BlackBerry consultant has expertise in important technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to add and remove BlackBerry device clients on Exchange and Microsoft Active Directory, configure, track, and administer BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, back up and support storage groups, apply permissions, install the Mobile Data System and Instant Messaging, implement access control lists, control Exchange Server data flow, generate, edit, and apply WLAN and VPN configurations, implement SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to help you to design, deploy, test, troubleshoot, and document a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry include business and network requirements analysis, system architecture, installation strategy and execution, performance tuning, design of a high-availability environment, data backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical goals and to create a mobile wireless solution that fits within your information technology budget and aligns with your business plans. Progent can explain the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current network infrastructure's suitability to accommodate a BlackBerry BES Server, assist your organization to determine which administration approach and equipment meet your requirements, and evaluate your messaging system topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make smart decisions concerning options for software versions, server hardware and mass storage, network topology, and application set up.

To maximize system protection, Progent's BlackBerry-certified consultant can help your company to select and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-certified security specialists to perform network-wide security vulnerability and compliance validation and recommend improvements to accommodate your BlackBerry environment.

Call or Email Progent for Assistance from a BlackBerry-Certified Expert
To ask Progent about consulting assistance for BlackBerry mobile wireless integration, call 1-800-993-9400 or refer to Contact Progent.



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  • Les Kent has a 35-year history of effective technology integration, corporate administration, marketing, and operations. He has shown a talent for developing sophisticated information technology solutions while working as a network designer, programmer, project manager, implementation consultant, and troubleshooter for small businesses, start-ups, and global enterprises.

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