Consulting and Technical Support Services for BlackBerry Environments
RIM BlackBerry ConsultantsBlackBerry mobile PDAs were once among the most successful products for maintaining location-independent access to messaging, scheduling, web-based programs, and other vital business data. Progent offers Cleveland, Ohio companies the expertise of BlackBerry-certified professionals who can help companies to maintain their BlackBerry environments or migrate efficiently to a modern mobile platform.

As the complexity of small company IT technology has increased, and as the need for world-class security, reliability, and recoverability has grown to be the norm for businesses of all sizes, effective integration and maintenance of BlackBerry solutions has grown more challenging. To handle issues like data protection, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and company databases, small businesses often resort to external support firms who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-certified engineers who can help small organizations to plan, administer, and troubleshoot BlackBerry solutions economically and efficiently, eliminating the requirement for an internal BlackBerry technology specialist and lowering the expense and stress of supporting wireless work groups. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's efficient remote support capabilities, provides small businesses an economical alternative for integrating BlackBerry technology seamlessly into their IT network.

Progent's experts can help your company with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Exchange Server setup so that your data and messaging systems work efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft software, set up streamlined management utilities so you can track and support BlackBerry smartphones throughout your company, recommend security policies that make sense for your business, develop custom wireless applications, and ensure that your IT network architecture is properly designed to handle your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry data is incorporated in your regular backup processes so that it can be recovered quickly and thoroughly.

Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Cleveland region

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
United States
(412) 387-1444 Pittsburgh Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services
Toronto 250 Yonge St
Toronto, ON M5B 2L7
+1 647 317 9100 Toronto Network Support Services

Integration Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines management and maintenance of RIM BlackBerry devices, offering a centralized platform for controlling critical jobs such as smartphone installation, updates, and retirement and offering a strong foundation for data protection and fault tolerance. BlackBerry Enterprise Server delivers transparent communication between Microsoft Exchange, Novell GroupWise, or Domino email servers and BlackBerry handsets and allows remote synchronization.

BlackBerry Enterprise Server Integration Help

BlackBerry BES Server features a variety of security options starting with advanced encryption of messages sent between a BlackBerry device and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple DES. BlackBerry Enterprise Server also permits excellent versatility in adjusting degrees of security to meet the specific requirements of your mobile environment. Progent's BlackBerry authorized engineers can assist you to select powerful security features and enable them remotely. Examples of these wirelessly selectable security settings are:

  • Lock down a device
  • Wipe data from a lost or stolen smartphone
  • Disable Bluetooth functionality
  • Enable built-in defenses against malware

BES Server also offers versatility in selecting ways to keep mobile users from installing or executing unsafe or prohibited code. Progent can help you to choose blocking processes such as:

  • List exactly what applications are permitted on the device
  • Prevent third-party applications from allocating persistent memory on the BlackBerry smartphone
  • Select which functions third-party applications can access on the device
  • Restrict the types of access external software running on the BlackBerry device can initialize
  • Prevent all third-party applications from being installed or run on the device

Progent's Remote BlackBerry-premier Technical Support is Quick and Economical
For businesses in Cleveland, Ohio who want quick and affordable help from a qualified BlackBerry support professional, Progent delivers efficient online help from a veteran support team who have provided IT solutions to organizations in each state in the U.S. (See Progent's client testimonials.)

Remote support avoids travel costs and allows consultants to fix problems rapidly, so you minimize lost productivity. Progent's BlackBerry specialists have been awarded certifications in the entire range of BlackBerry technologies and can provide expert help in fields such as fixing synchronization issues, configuring BlackBerry Enterprise Server, and designing a secure, fault-tolerant network infrastructure for RIM BlackBerry users. Certifications earned and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can help you to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures including troubleshooting enterprise activation problems, registering and deleting BlackBerry smartphone clients, activating passwords, configuring over-the-air program loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry-certified consultants can also assist you to operate administration software like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and using wireless LANs for activation. Also, Progent can explain the role of operational policies in the BlackBerry BES system and assist you to define and install appropriate security configurations.

Progent's Microsoft-certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Microsoft Exchange architecture for working smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email system based on Exchange. Progent's BlackBerry consultant offers support skills in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can assist you to install and delete BlackBerry smartphone users on Exchange Server and Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry smartphones and client accounts, archive and manage storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, install push and pull access control lists, control Microsoft Exchange data flow, generate, update, and apply WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a number of settings such as Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to help your company to plan, install, validate, repair, and produce documentation for a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class consulting services for BlackBerry include business and technology requirements analysis, solution design, deployment strategy and implementation, performance optimization, design of a fault-tolerant environment, data backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical goals and to design a mobile wireless solution that fits within your information technology budget and aligns with your business plans. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help your organization to determine which management approach and equipment meet your needs, and analyze your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions concerning alternatives for software editions, server hardware and mass storage, network architecture, and application set up.

To maximize network security, Progent's BlackBerry consultant can assist your company to choose and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-premier security engineers to perform company-wide security vulnerability and compliance testing and suggest enhancements to accommodate your BlackBerry environment.

Contact Progent to Get Assistance from a BlackBerry-Certified Expert
To contact Progent about engineering expertise for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.

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