Consulting Support Services for BlackBerry Technology
BlackBerry wireless PDAs were once among the most popular products for achieving mobile connectivity to email, calendars, web-based applications, and other critical business data. Progent offers Cleveland, Ohio companies support from BlackBerry-premier experts who can help companies to manage existing BlackBerry environments or migrate efficiently to a modern smartphone platform.
As the complexity of small business IT technology has expanded, and as the need for world-class security, reliability, and disaster recovery has become the standard for organizations of all sizes, successful integration and support of RIM BlackBerry solutions has become increasingly challenging. To address areas such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with diverse email systems and shared databases, small organizations often turn to external support firms who specialize in RIM BlackBerry integration and maintenance.
Progent offers the services of BlackBerry-premier engineers who can help small organizations to design, manage, and repair BlackBerry-based environments affordably and efficiently, doing away with the necessity for an in-house BlackBerry solutions specialist and lowering the expense and stress of maintaining wireless work groups. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of experience, coupled with Progent's proven remote support model, gives small businesses an economical alternative for integrating RIM BlackBerry products seamlessly into their information network.
Progent's experts can assist you with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Exchange setup so that your database and messaging infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from older editions of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to help you track and control BlackBerry devices throughout your company, recommend security policies that make sense for your business, customize wireless software, and make sure that your network infrastructure is appropriately configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be restored rapidly and thoroughly.
Cleveland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cleveland Metro Area.
Progent locations in the Cleveland Metro Area
Technical Expertise for BlackBerry BES Server
BlackBerry BES Server simplifies administration and maintenance of BlackBerry wireless handsets, providing a single platform for handling key jobs like smartphone deployment, updates, and retirement and also offering a strong foundation for data protection and fault tolerance. BlackBerry BES Server delivers transparent integration between Exchange, Groupwise, or Lotus Domino email servers and BlackBerry handsets and supports over-the-air synchronization.
BES Server provides a wealth of security capabilities starting with automatic data encryption of messages transmitted between a BlackBerry smartphone and BlackBerry BES Server based on Advanced Encryption Standard or Triple DES. BlackBerry BES Server also permits excellent flexibility in adjusting degrees of security to match the specific needs of your environment. Progent's BlackBerry authorized consultants can help you to choose powerful security functions and enable them remotely. Examples of these over-the-air selectable security settings are:
- Lock down a device
- Wipe data from a lost or stolen smartphone
- Lock out Bluetooth functionality
- Enable built-in defenses against malware
BES Server also provides versatility in determining ways to prevent users from loading or executing unsafe or unauthorized applications. Progent can assist you to select blocking techniques such as:
- List precisely what programs are permitted on the device
- Prevent third-party software from using non-volatile memory on the smartphone
- Determine what functions third-party programs can use on the smartphone
- Limit the types of access external programs running on the device can initialize
- Prevent all external applications from being loaded or executed on the BlackBerry device
Professional RIM BlackBerry Consulting and Technical Services Offered Online from Progent
Progent's certified BlackBerry engineers are available by phone to provide prompt technical help to businesses in the Cleveland area or throughout the state of Ohio. Progent's seasoned online technical support team has helped IT organizations resolve network issues and cut support costs in every state in the United States and built a substantial base of loyal clients. (See Progent's customer testimonials.)
Progent offers remote help for a wide array of issues associated with RIM BlackBerry products including synchronization, configuration with Exchange, setting up BlackBerry Enterprise Server, and strengthening mobile security. Important BlackBerry credentials earned by Progent's consulting experts include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist you to carry out common support functions such as configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters, modifying user accounts, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate email software. Progent's certified experts can in addition assist you to resolve a wide array of issues associated with synchronization, device recognition, messaging consistency, web browsing, mobile connectivity, IM, workstation application installation, and BlackBerry Desktop Redirector.
As a top innovator in delivering nationwide online technical assistance for small business networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your wireless technical support expenses low and, by resolving problems promptly, improves the efficiency of your BlackBerry smartphone users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified expert can show you how to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important procedures including troubleshooting enterprise activation problems, adding and deleting BlackBerry smartphone users, activating passwords, implementing wireless program loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.
Progent's BlackBerry consultants can also show you how to operate management tools such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry Enterprise environment and assist you to select and implement appropriate security configurations.
Progent's certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Microsoft Exchange infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent version of Microsoft Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for deploying, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment based on Exchange. Progent's BlackBerry consultant has support skills in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry handhelds and user accounts, back up and maintain storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, install access control lists, manage Exchange data flow, create, edit, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and produce reports based on SNMP results.
Progent's BlackBerry engineer can help you with your BlackBerry solution in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist your business to plan, install, validate, repair, and produce documentation for a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry include business and network requirements assessment, solution architecture, roll-out strategy and implementation, performance optimization, design of a high-availability architecture, information backup and disaster recovery planning, and security infrastructure design.
Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical objectives and to design a mobile wireless environment that meets your IT budget and aligns with your business strategy. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist your organization to decide which management model and equipment meet your needs, and analyze your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions about options for software editions, processors and storage, network topology, and application configuration.
To optimize network protection, Progent's BlackBerry-certified consultant can help you to select and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-certified security specialists to perform company-wide security assessment and compliance validation and suggest improvements to account for your BlackBerry solution.
Call or Email Progent for Assistance from a RIM BlackBerry-Certified Expert
To contact Progent about engineering expertise for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.