Consulting Support Services for BlackBerry Technology
BlackBerry Support Services BlackBerry wireless PDAs were once among the most popular products for achieving mobile connectivity to email, calendars, web-based applications, and other critical business data. Progent offers Cleveland, Ohio companies support from BlackBerry-premier experts who can help companies to manage existing BlackBerry environments or migrate efficiently to a modern smartphone platform.

As the complexity of small business IT technology has expanded, and as the need for world-class security, reliability, and disaster recovery has become the standard for organizations of all sizes, successful integration and support of RIM BlackBerry solutions has become increasingly challenging. To address areas such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with diverse email systems and shared databases, small organizations often turn to external support firms who specialize in RIM BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-premier engineers who can help small organizations to design, manage, and repair BlackBerry-based environments affordably and efficiently, doing away with the necessity for an in-house BlackBerry solutions specialist and lowering the expense and stress of maintaining wireless work groups. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of experience, coupled with Progent's proven remote support model, gives small businesses an economical alternative for integrating RIM BlackBerry products seamlessly into their information network.

Progent's experts can assist you with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Exchange setup so that your database and messaging infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from older editions of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to help you track and control BlackBerry devices throughout your company, recommend security policies that make sense for your business, customize wireless software, and make sure that your network infrastructure is appropriately configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be restored rapidly and thoroughly.

Cleveland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cleveland Metro Area.

Progent locations in the Cleveland Metro Area

City	Street Address	Contact Information
Cleveland	2460 Fairmount Blvd #202 Cleveland Heights, Ohio 44106	Sales Phone: 440-596-5997 Link: Cleveland Network Support Services

Technical Expertise for BlackBerry BES Server
BlackBerry BES Server simplifies administration and maintenance of BlackBerry wireless handsets, providing a single platform for handling key jobs like smartphone deployment, updates, and retirement and also offering a strong foundation for data protection and fault tolerance. BlackBerry BES Server delivers transparent integration between Exchange, Groupwise, or Lotus Domino email servers and BlackBerry handsets and supports over-the-air synchronization.

BlackBerry Enterprise Server Configuration Help

BES Server provides a wealth of security capabilities starting with automatic data encryption of messages transmitted between a BlackBerry smartphone and BlackBerry BES Server based on Advanced Encryption Standard or Triple DES. BlackBerry BES Server also permits excellent flexibility in adjusting degrees of security to match the specific needs of your environment. Progent's BlackBerry authorized consultants can help you to choose powerful security functions and enable them remotely. Examples of these over-the-air selectable security settings are:

Lock down a device
Wipe data from a lost or stolen smartphone
Lock out Bluetooth functionality
Enable built-in defenses against malware

BES Server also provides versatility in determining ways to prevent users from loading or executing unsafe or unauthorized applications. Progent can assist you to select blocking techniques such as:

List precisely what programs are permitted on the device
Prevent third-party software from using non-volatile memory on the smartphone
Determine what functions third-party programs can use on the smartphone
Limit the types of access external programs running on the device can initialize
Prevent all external applications from being loaded or executed on the BlackBerry device

Professional RIM BlackBerry Consulting and Technical Services Offered Online from Progent
Progent's certified BlackBerry engineers are available by phone to provide prompt technical help to businesses in the Cleveland area or throughout the state of Ohio. Progent's seasoned online technical support team has helped IT organizations resolve network issues and cut support costs in every state in the United States and built a substantial base of loyal clients. (See Progent's customer testimonials.)

Progent offers remote help for a wide array of issues associated with RIM BlackBerry products including synchronization, configuration with Exchange, setting up BlackBerry Enterprise Server, and strengthening mobile security. Important BlackBerry credentials earned by Progent's consulting experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting A Progent BlackBerry Certified Support Specialist can assist you to carry out common support functions such as configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters, modifying user accounts, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate email software. Progent's certified experts can in addition assist you to resolve a wide array of issues associated with synchronization, device recognition, messaging consistency, web browsing, mobile connectivity, IM, workstation application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide online technical assistance for small business networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your wireless technical support expenses low and, by resolving problems promptly, improves the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified expert can show you how to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important procedures including troubleshooting enterprise activation problems, adding and deleting BlackBerry smartphone users, activating passwords, implementing wireless program loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry consultants can also show you how to operate management tools such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry Enterprise environment and assist you to select and implement appropriate security configurations.

Progent's certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Microsoft Exchange infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry Consultants Progent's BlackBerry Certified System Administrator has advanced knowledge for deploying, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment based on Exchange. Progent's BlackBerry consultant has support skills in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry handhelds and user accounts, back up and maintain storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, install access control lists, manage Exchange data flow, create, edit, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist your business to plan, install, validate, repair, and produce documentation for a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry include business and network requirements assessment, solution architecture, roll-out strategy and implementation, performance optimization, design of a high-availability architecture, information backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical objectives and to design a mobile wireless environment that meets your IT budget and aligns with your business strategy. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist your organization to decide which management model and equipment meet your needs, and analyze your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions about options for software editions, processors and storage, network topology, and application configuration.

To optimize network protection, Progent's BlackBerry-certified consultant can help you to select and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-certified security specialists to perform company-wide security assessment and compliance validation and suggest improvements to account for your BlackBerry solution.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Expert
To contact Progent about engineering expertise for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.

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Progent's pricing model is to charge for remote service and on-premises help per minute. As a result, you pay exclusively for delivered services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no retainer for services delivered during regular business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you will not be tempted to permit less critical problems to stay unaddressed.

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Services for CISA Certified Security Audit
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The Certified Information Systems Auditor (CISA) credential is a prestigious achievement that indicates expertise in IS security auditing. Certified by the American National Standards Institute, the CISA credential has candidates pass an extensive examination administered by the ISACA professional association. Progent offers the services of a CISA-Certified Cybersecurity audit consultant able to assist businesses in the areas of information systems audit services, information technology administration, systems and infrastructure lifecycle, information technology support, safeguarding of data resources, and business continuity preparedness.

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Windows 2012 Outsourcing
Windows Server 2012 Cloud Consulting

Progent's Microsoft-certified professionals can assist you to evaluate the benefits of Windows Server 2012 R2 for your company, create pilot environments and migration strategies, tune your network for on-premises, multi-location, cloud-based, and partial-cloud datacenters, educate your IT management, staff, develop a corporate-wide security plan, streamline network administration, assist with application development, and generate and validate a disaster recovery/business continuity plan.

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IT Services for Altaro VM Backup and VMware
Altaro VM Backup and VMware ESXi Network Consultant

Altaro VM Backup offers small organizations a dependable and affordable platform for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, distributed, and cloud architectures and also enables low-cost backup to Microsoft Azure storage. Headline capabilities include state-of-the-art inline deduplication to reduce backup storage requirements, Continuous Data Protection with backup intervals as little as five minutes for reducing your exposure to data loss, advanced encryption, item-level recovery options for individual files and emails, extensive support for Windows Server Cluster Shared Volumes and vCenter for managing large-scale environments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up live virtual machines with zero downtime. Progent is a certified Altaro partner and can provide a broad range of services to assist you to plan, deploy, manage and troubleshoot a backup and disaster recovery system based on Altaro VM Backup software.

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Security Audit Consultants
Security Technology Professional

Progent provides expertise for security auditing packages such as LANguard from GFI for performing a set of automatic system testing scans to identify potential security problems. Progent has extensive knowledge of network analysis tools and can help you to make sense of audit reports and react appropriately. Progent can show you how to build security into your company processes, install auditing applications, plan and implement a protected network environment, and recommend policies to optimize the safety of your IT system. Progent's security professionals are able to help you configure a firewall, design safe remote connectivity to email and data, and install virtual private network. Progent's accredited security engineers can validate the protection of web applications and can conduct extensive information security tests of company-wide security to validate your company's compliance with important industry security standards including FISMA, PCI, and ISO.

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Microsoft Dynamics GP Setup and Support
Dynamics GP ODBC Specialist

Progent's expertise delivering Microsoft .NET support and SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and other developer platforms make it possible to create custom mission-critical programs and eCommerce solutions that operate seamlessly with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP management reporting consultants can help you create reports that allow you to analyze your business more thoroughly, transforming uncooked information into useful insights into your business.

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ransomware vulnerability evaluation Services
Consult for ransomware recovery strategies

Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to defend against ransomware or recover quickly after a ransomware incident. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery procedures, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup environment that reduces your vulnerability to a ransomware attack and aligns with your company's needs.

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ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's disaster recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information.

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Hyper-V Virtual Consultant Services
Microsoft Hyper-V Virtual Server Administration Network Engineer

Progent's Microsoft-certified consultants can help you analyze the potential benefits of Hyper-V-based server virtualization for your business, perform test installations to verify Hyper-V's compatibility with your line-of-business applications, evaluate your network and server architecture for smooth performance with virtual server solutions, assist you in upgrading to Microsoft Windows Server 2008 and configuring Windows Hyper-V, train your network management personnel to monitor and administer Hyper-V, provide expert consulting support for improving the security of your virtual servers, design and validate business continuity procedures that maximize network availability, and provide ongoing consulting and maintenance including affordable remote repair and comprehensive Help Desk outsourcing.

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Microsoft IT Outsourcing Company
Microsoft Windows Computer Systems Consulting

Progent’s IT outsourcing services offer economical computer support for small organizations. Whether it involves planning system infrastructure, setting up an in-house Help Desk or using an outside one, rolling out a new e-mail system, monitoring your network, or developing a web-based business solution, outsourcing your network engineering services can contain expenses and eliminate risks, permitting IT service expenses to increase in a more linear and controlled fashion than is possible by assembling a large, knowledgeable in-house network support organization. Progent’s Outsourcing White Paper and datasheets explain how Progent can enable you to build a protected and robust system architecture for your critical business software powered by Windows including Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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Cisco ASA 5500 Consultants
Cisco Firewalls Computer Consultants

Progent's CCIE-certified network infrastructure experts can help your organization to manage legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also help you to configure, administer, update and debug Cisco ASA 5500-X security appliances with Firepower Services.

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Case Study for MOM 2005
Operations Manager Example Application

Before Progent’s Microsoft Operations Manager solution, system problems were approached reactively, once workers were impacted by them. With the help of proactive, computer generated warnings and trend reports created by MOM, Progent can now ward off network issues before they becomes critical enough to disrupt network uptime. Thanks to MOM, Progent can deal with incipient problems before customers are aware that the problems are there. Progent has background with MOM 2005 and MOM 2000 to provide small business IT systems enterprise-class reliability, security and performance.

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Internal Security Inventory Consult
Security Scan Professional

Progent has put together two low-cost service packages intended to allow small companies to get an impartial security evaluation from a premier security consultant. With Progent's External Security Inventory Checkup, an engineer administers a comprehensive examination of your IT infrastructure from beyond your firewalled perimeter to determine possible weaknesses in the security posture you expose to the outside world. With Progent's Internal Security Inventory Checkup, a security engineer executes a network scan from a secure computer within your firewall to evaluate your exposure to inside assaults. The two security inventory services are configured and run from a secured remote location.

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scom 2016 NetApp SAN storage integration On-site Technical Support

Microsoft System Center 2016 Operations Manager helps to promote consistent performance and dependable uptime for key applications by offering unified, mixed-platform monitoring of physical and virtual infrastructure installed throughout on-premises datacenters and cloud environments. Progent's SCOM consulting team offers world-class online and onsite support to assist organizations of any size to design, integrate, optimize, update and troubleshoot Operations Manager 2016 solutions. Progent can help you to move to Operations Manager 2016 from earlier releases or from other monitoring products, or integrate a variety of monitoring tools into a unified IT management ecosystem. Progent can also help you expand your Operations Manager 2016 environment to include infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.

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Network Support Consulting Network Consultants
ASA 5550 Firewall Consultant
Cisco Firewall Upgrade Computer Consulting

Progent's Cisco certified network infrastructure experts can help your organization to maintain older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also assist you to set up, manage, upgrade and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.

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Microsoft Certified Partner SCCM 2012 Networking Organization
IT Outsource for Desktop Update Automation

Progent's Microsoft-certified consultants can assist you to streamline desktop software update management by providing expertise with administration solutions such as Microsoft System Center Configuration Manager, Systems Management Server, and Windows Server Update Services.

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NetApp MetroCluster Disaster Recovery Services
NetApp MetroCluster Professional

NetApp MetroCluster is a high-availability and disaster recovery software suite that combines failover storage clustering along with continual replication to deliver rapid, zero RPO disaster recovery (DR) between datacenters that are up to 300km apart. Progent's team of veteran network experts can assist you to design, deploy, administer, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster environment that meets your functional requirements and budget. Progent can make sure you follow leading practices for installing your MetroCluster environment by delivering help with tasks such as assigning shelf IDs, determining plexes layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network between your storage clusters, and verifying your MetroCluster disaster recovery system to verify compliance with information assurance standards and government requirements.

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Progent Management Team Network Manager
Network Consulting Company for Progent's Management

Progent's management team consists of seasoned professionals with decades of background providing computer consulting services, troubleshooting, and strategic information system planning to organizations ranging from startups to Fortune 500 companies. Great support requires great personnel, and Progent is proud to have assembled a management staff able to provide businesses with the best service value in the industry.

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Microsoft Certified Partner Support Outsourcing for Exchange 2013 Server
Exchange 2013 Active Directory Support Outsourcing

Exchange Server 2013 incorporates major improvements to the capabilities of Microsoft Exchange Server 2010 and delivers powerful new features plus a redesigned architecture. These enhancements favorably impact key areas like manageability, high availability (HA), compliance, operational costs, teamwork, scalability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you understand the possible advantages of migrating to Exchange Server 2013, design an efficient validation and rollout plan, and educate your IT team to maintain your Microsoft Exchange 2013 environment. Progent can also provide ongoing online consulting and support and management for Microsoft Exchange Server 2013.

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RIM BlackBerry Online Technical Support Support Outsourcing
Project Methodology Software Support
On-site and Remote Support for Microsoft Solutions Framework Project Methodology

In conducting consulting tasks for corporate customers, Progent follows a structured methodology based on defined milestones in order to achieve budgetary, timing and engineering goals while reducing business disruption. Progent's Enterprise Services Methodology follows industry project management procedures derived from the leading practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture proposals, pilots, design tuning, and expert deployment. All facets are recorded to make available a detailed summary of technical services performed and to help in downstream system support.

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Remote Troubleshooting for Windows Server 2012 Server Manager Online Technical Support
FRx Coding
SQL Server Integration Services Designer

Progent can provide online and on premises consulting to help your organization with any facet of business intelligence (BI) reporting from troubleshooting or enhancing applications to designing and implementing a comprehensive business intelligence environment. Progent's management reporting experts can assist you to maintain your existing BI environment, help you to migrate reports from an outdated reporting platform to a modern one, and provide as-needed remote mentoring to meet your individual needs. Progent’s management reporting professionals can provide expertise in the leading business intelligence reporting tools including Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools including Power Pivot and Power View, Report Designer and Report Builder.

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Professional for CRISC Certified Risk and Information Systems Control
CRISC Certified Risk and Information Systems Control Specialist

Progent can provide the guidance of a CRISC-certified risk management expert to assist you to design and deploy an enterprise risk management (ERM) solution following best practices promoted by CRISC and crafted to match your organization's risk appetite, business goals, and IT budget.

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MySQL Development Companies
MySQL development Engineers

Progent offers cost-effective remote access to an Oracle MySQL RDBMS DBA or application programmer and can assist organizations of all sizes to integrate and support MySQL in a robust IT environment that offers high levels of performance, expandability, and protection. Progent also has proven skill helping businesses port applications from Oracle to MySQL.

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SPS On-site Technical Support
SPS 2010 Online Support Services

Progent’s Microsoft-certified consultants offer companies of any size consulting, technical support, and application development expertise for SharePoint and SharePoint Online. SharePoint is an enterprise solution that utilizes web-based technology for intelligently connecting people, teams and information. SharePoint offers a central spot for your employees or customers to connect to, manage, distribute and interact with relevant information, files, and applications and to communicate with other people. Microsoft SharePoint enables quicker and better decisions, more effective sharing across teams and more streamlined business processes. Windows SharePoint Services join employees, clients, teams and major tasks with the data they’ve developed in a manner that makes data easy to find, retrieve and re-use. Progent's certified SharePoint consultants can assist your organization to maintain your existing SharePoint solution or upgrade to the latest version of SharePoint Server or to SharePoint Online.

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Office 365 Small Business IT Outsourcing

Progent's Microsoft Office and Office 365 experts can assist businesses of any size to integrate Office desktop and Office 365 apps such as Office Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and Publisher into a seamless productivity solution that offers quick ROI and enables improved business outcomes. Progent can help your company to interface Microsoft Office or Office 365 apps with each other and with other core Microsoft technologies including SharePoint, Exchange Server and Microsoft SQL Server deployed locally or hosted in the cloud. Progent's consultants can also assist you to resolve compatibility problems with different versions of Office and offers customized online training to individuals and groups.

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Microsoft Hyper-V 3.0 Server Virtualization Consulting
Integration Support for Virtual Server Hyper-V

Widows Server 2012 R2 Hyper-V enhances virtualization in critical areas such as multitenancy, flexible network infrastructure, cloud support, scalability and performance, and fault tolerance. Progent's Microsoft-certified consulting experts can help your company to take advantage of Hyper-V to install and maintain virtual servers to cut IT costs and enhance productivity.

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Windows 10 Security Technology Consulting
IT Services for Windows 10 Installation

Progent's Windows consultants can assist organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an earlier version of Windows. Remote and on-premises evaluation and migration support for Windows 10 available from Progent's consultants include ROI estimates, project coordination, application and driver compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid solutions, mobile management, telecommuter access, security and compliance, streamlined provisioning and management, network design, wired/wireless convergence, business continuity planning, custom training for IT support staff and end users, and post-migration technical help.

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Small Business Server 2011 Technology Consulting Services Microsoft Small Business Server Specialist
Windows Server 2012 Live Migration Remote Support Services
Remote Consulting for Windows Server 2012 Hyper-V Virtual Switch

Progent's Microsoft-certified professionals can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and rollout plans, optimize your infrastructure for on-premises, multi-site, cloud-based, and hybrid environments, educate your IT management staff, develop a corporate-wide security strategy, automate IT administration, help with creating applications, and build and test a DR/BC plan.

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Help for Best Practices

Progent’s staff of Microsoft and Cisco Certified experts average more than ten years of real-world industry experience, at the forefront of IT support, executing a wide variety of technical projects for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices that are combined into company-wide leading practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class technical help, but also a consultant with proven methods for applying computer knowledge to solve real-world IT problems rapidly.

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Dynamics GP Setup and Support

Progent’s Microsoft certified experts provide a range of consulting services for Dynamics GP. Microsoft Dynamics GP/Great Plains is a Microsoft financial platform and corporate management tool built, like all Microsoft accounting tools, on the expandable and popular foundation of Microsoft Windows technology. Dynamics GP 2010, the most recent edition of Microsoft financial software in the Dynamics GP family, offers an affordable tool for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Dynamics GP/Great Plains is easy to install and integrate, and with its modular design you can license only the functions you currently need, with the ability to expand users and increase capabilities when necessary. Progent’s Microsoft Dynamics GP/Great Plains Software consulting experts can show you how to install, customize and manage Dynamics GP 2010 and also older editions of Dynamics GP.

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Outsourcing for High-Availability Failover Clustered Servers
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The server cluster technology built into the high-end editions of Microsoft Windows Server 2008 is radically re-engineered to simplify the deployment, configuration, and maintenance of server clusters that offer greater levels of network dependability, protection, efficiency, and flexibility. New or improved features include cluster Validation, easier setup and installation, unified cluster management, new cluster infrastructure for increased uptime, better security and quorum models, elimination of failure points, greater disk and RAM capacity, and enhancements for multi-site clusters. Progent's clustered server consultants can help your company assess the business benefits of failover clusters, plan and execute a deployment, educate your network support personnel to administer your failover clusters, deliver ongoing consulting and support services, and produce and validate a workplace recovery plan.

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System Center MOM Consultants Operations Manager Troubleshooting
Consultants for Virtual Machine Hosting
Professionals for ProSight Hosting for Virtual Servers

Progent's ProSight Virtual hosting services provide small companies a variety of benefits such as reduced capital expenditures, reductions in operational expense, improved management focus, enterprise-class protection, greater fault tolerance, and business continuity.

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Computer Support Help Desk Outsourcing Integration Support
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Progent's Standard Help Desk Services provide a comprehensive service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Help Desk services are provided at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

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Services for Anti-Virus
Antispam Support

Email Guard from Postini provides continually upgraded spam and virus blocking, data filtering, and security from e-mail-borne directory harvesting and denial of service attacks. Progent is a Postini aggregator and service specialist. If your organization is too small to purchase for a standard Postini license, you can still have access to Postini’s Perimeter Management services through Progent’s E-Mail Guard antispam and antivirus service offering. Progent’s expert e-mail protection consultants can show you how to devise an email protection strategy that includes anti-spam and antivirus products and policies.

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Mac Spam Filtering Consultants
Remote Consulting for Apple Macintosh Network Security

Progent's CISM-certified security consultants can show you how to protect your Mac network through professional support offerings such as performing security tests, clean up after virus and worm penetrations, setting up firewalls, implementing secure remote and mobile access, deploying monitoring software for defense against viruses, spam, and directory harvest attacks, and developing a company-wide security strategy adapted for the specific goals of your corporate network.

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Cisco Video Conferencing Consult
Services for Polycom Telepresence

Progent can provide the support of an accredited consultant with expertise deploying products from the leading telepresence providers including Cisco, Polycom, and LifeSize and can help you to design, install, expand, or troubleshoot a video conferencing solution that protects your current investment and maximizes the strategic value of your IT network. Progent can also provide the expertise of network infrastructure consultants able to help companies of all sizes to create and troubleshoot a network that provides the performance, reliability, protection, and expandability you need to accommodate your telepresence environment.

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VMware vCloud Suite Consult
VMware NSX Hybrid Cloud Consultant

VMware's NSX network virtualization platform allows you to create entire networks in software. NSX allows virtual networks to be provisioned in minutes and managed with a high degree of automation independent of the hardware used by the basic IP network. VMware Site Recovery Manager (SRM) supports programmatic disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can produce reports to confirm complete service restoration, validate SLAs and prove DR compliance. When used with VMware's NSX virtual network platform, VMware SRM can rapidly recover the complete logical network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to assist your organization to plan, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager and VMware NSX.

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Case Study for MOM 2000
Example Application for Microsoft Operations Manager

Before Progent’s MOM-based solution, network problems were approached reactively, once workers were impacted by them. With the help of proactive, computer generated alerts and trend analyses created by Microsoft Operations Manager, Progent is now able to anticipate network problems before they becomes serious enough to impact network availability. Because of MOM, Progent can deal with incipient problems before customers suspect that the problems exist. Progent has expertise with Microsoft Operations Manager 2005 and MOM 2000 to offer small company networks enterprise-class reliability, security and productivity.

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ProSight Virtual Machine Hosting Professionals
ProSight Virtual Hosting Consultants

Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small or mid-size organization's servers in an environment that gives the highest degree of dependability and expandability and is in addition easy to transfer to any data center. ProSight Virtual Hosting and management options are built upon proven virtualization architectures that enable small and midsize businesses with mixed- platform environments to economize dramatically on the costs of capital investments, system maintenance, and network administration while achieving enterprise-class fault tolerance and an unmatched level of vendor flexibility.

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