Consulting Support for BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry wireless smartphones were at one time one of the most popular solutions for achieving location-independent connectivity to email, scheduling, web applications, and other vital business data. Progent can provide Cleveland, Ohio companies the expertise of BlackBerry-certified professionals who can help businesses to manage existing BlackBerry environments or migrate smoothly to a more popular mobile platform.

As the sophistication of small business networks has increased, and as the need for world-class protection, dependability, and disaster recovery has become the standard for organizations of all sizes, successful deployment and maintenance of BlackBerry solutions has grown increasingly difficult. To deal with areas such as security, business continuity, and synchronization of BlackBerry smartphones with diverse email servers and corporate databases, small businesses often turn to outside consulting firms who specialize in BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified consultants who can help small organizations to design, manage, and troubleshoot BlackBerry-based environments economically and efficiently, doing away with the need for an in-house BlackBerry solutions specialist and reducing the expense and stress of supporting mobile workers. Progent's BlackBerry technology specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This range of knowledge, coupled with Progent's proven online support model, provides small businesses an economical solution for integrating BlackBerry technology productively into their business information system.

Progent's engineers can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your data and messaging systems function optimally with BlackBerry BES Server. Progent can also assist you to migrate from older versions of BlackBerry and Microsoft technology, set up easy-to-use management utilities to help you track and control BlackBerry devices across your company, define security policies that make sense for your business, customize wireless software, and ensure that your IT network architecture is appropriately designed to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be recovered rapidly and thoroughly.

Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Cleveland region

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
United States
(412) 387-1444 Pittsburgh Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services
Toronto 250 Yonge St
Toronto, ON M5B 2L7
+1 647 317 9100 Toronto Network Support Services

Consulting and Technical Support for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies administration and support of BlackBerry smartphones, providing a single platform for controlling key tasks such as smartphone deployment, updates, and retirement while also providing a solid infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server delivers seamless integration between Microsoft Exchange, Groupwise, or IBM Lotus Domino email servers and BlackBerry users and allows remote synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Support

BES Server offers a wealth of security capabilities starting with automatic data encryption of messages transmitted between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple DES. BES Server also permits great versatility in selecting levels of security to meet the specific needs of your company's environment. Progent's BlackBerry certified engineers can assist your company to choose powerful security features and activate them remotely. Examples of these wirelessly configurable security features include:

  • Lock down a smartphone
  • Wipe information from a lost or stolen BlackBerry device
  • Disable Bluetooth
  • Enable built-in protection against malicious attacks

BlackBerry Enterprise Server also provides flexibility in determining ways to keep mobile users from loading or executing unsecure or prohibited code. Progent can assist you to choose protective processes such as:

  • List exactly what programs are permitted on the device
  • Prevent external software from allocating persistent memory on the device
  • Select which functions third-party software can access on the smartphone
  • Limit the types of access third-party software running on the BlackBerry device can initialize
  • Prevent all external programs from being loaded or executed on the BlackBerry smartphone

Professional RIM BlackBerry Technical Services Available Online from Progent
Progent's authorized RIM BlackBerry engineers are available online to deliver expert assistance to companies in the Cleveland region or throughout Ohio. Progent's seasoned remote technical support experts have helped businesses resolve computer issues and cut IT service costs in each state in the U.S. and built a substantial base of satisfied customers. (Refer to Progent's client testimonials.)

Progent can provide online help for a wide selection of issues associated with BlackBerry software and devices such as wireless synchronization, configuration with Exchange, managing BlackBerry Enterprise Server, and strengthening mobile security. Important RIM BlackBerry certifications awarded to Progent's support professionals include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help your company to plan, deploy, test, troubleshoot, and produce documentation for a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and technology needs analysis, system design, installation strategy and implementation, performance optimization, design of a fault-tolerant architecture, information backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional objectives and to create a wireless solution that fits within your information technology budget and aligns with your business plans. Progent can explain the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to support a BlackBerry BES Server, help your organization to determine which administration model and hardware products meet your requirements, and evaluate your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices concerning options for software versions, server hardware and mass storage, network topology, and application configuration.

To maximize system protection, Progent's BlackBerry-certified consultant can assist you to choose and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security specialists to run network-wide security vulnerability and compliance validation and suggest enhancements to accommodate your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment based on Exchange Server. Progent's BlackBerry-certified consultant has support skills in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to install and delete BlackBerry device clients on Exchange and Windows Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, back up and support storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, install access control lists, control Exchange data flow, generate, update, and apply wireless LAN and VPN configurations, set up SNMP traps for alerts, and generate reports based on SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a variety of environments that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent to Get Help from a RIM BlackBerry-Certified Expert
If you wish to ask Progent about professional support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.

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    E-Mail Guard represents a comprehensive solution for defending against spam and viruses. E-Mail Guard addresses the protection and administration of corporate email by offering continually improved spam and virus blocking, policy administration, content filtering, and defense against email-based directory harvesting and DDoS attacks. E-Mail Guard also includes tracking, management and reporting tools plus outbound email filtering to help you repair your e-mail environment and define and regulate corporate email policy.

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  • Windows Server 2022 Security and Compliance On-site Support Windows Server 2022 PowerShell Consulting
  • Windows Server 2022 Windows Defender ATP Online Consulting Microsoft Windows Server 2022 Clusters Sets Network Consultants
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  • 24/7 Support SCCM 2016 Planning
    Technical Support Services Microsoft Configuration Manager 2016

    System Center Configuration Manager 2016 automates software deployment at scale, streamlines security and compliance settings management, inventories network resources, protects against company data leakage, performs health reporting, allows secure self service, and delivers a common point of control for administering mixed-OS networks based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud specialists can assist your organization with any facet of designing, installing, using and repairing a SCCM 2016 solution for on-premises, cloud, or hybrid networks.

  • BlackBerry Support Organization Cleveland, Cuyahoga County

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