Consulting Support Services for BlackBerry Solutions
BlackBerry Consulting ServicesBlackBerry wireless PDAs were at one time among the most successful solutions for achieving anytime-anywhere access to email, scheduling, web programs, and other critical business information. Progent can provide Cleveland, Ohio businesses support from BlackBerry-premier professionals who can assist organizations to maintain their BlackBerry deployments or transition efficiently to a current smartphone platform.

As the complexity of small company IT technology has increased, and as the demand for world-class security, dependability, and disaster recovery has become the norm for companies of all sizes, successful deployment and maintenance of RIM BlackBerry technology has grown increasingly challenging. To handle issues like security, business continuity, and synchronization of BlackBerry handhelds with a variety of email servers and shared databases, small businesses often turn to external support professionals who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-premier consultants who can assist small businesses to design, administer, and repair BlackBerry environments economically and effectively, eliminating the requirement for an internal BlackBerry technology expert and lowering the cost and stress of supporting wireless work groups. Progent's BlackBerry engineers have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security specialists. This range of knowledge, coupled with Progent's proven remote service delivery capabilities, provides small businesses a budget-friendly solution for incorporating BlackBerry technology seamlessly into their IT system.

Progent's experts can assist your company with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your database and messaging systems operate efficiently with BlackBerry BES Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft software, configure streamlined administration utilities to help you monitor and control BlackBerry devices throughout your business, define security policies that make sense for your business, customize mobile applications, and ensure that your IT network architecture is appropriately designed to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is incorporated in your scheduled backup processes in order that it can be restored quickly and safely.

Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Cleveland region

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
United States
(412) 387-1444 Pittsburgh Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services
Toronto 250 Yonge St
Toronto, ON M5B 2L7
+1 647 317 9100 Toronto Network Support Services

Integration Expertise for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies management and maintenance of BlackBerry devices, providing a centralized solution for handling critical jobs like smartphone deployment, updates, and retirement and also providing a strong infrastructure for security and high availability. BlackBerry Enterprise Server (BES) delivers transparent communication between Microsoft Exchange, Novell GroupWise, or Domino messaging servers and BlackBerry smartphones and allows remote synchronization.

BlackBerry BES Server Troubleshooting Assistance

BlackBerry Enterprise Server includes a variety of security options starting with automatic encryption of information transmitted between a BlackBerry smartphone and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits great flexibility in selecting degrees of security to match the special requirements of your mobile network. Progent's BlackBerry certified consultants can assist your company to select advanced security functions and activate them remotely. Examples of these wirelessly selectable security features are:

  • Lock down a device
  • Wipe data from a missing BlackBerry smartphone
  • Lock out Bluetooth
  • Activate built-in protection against malicious attacks

BlackBerry BES Server also offers flexibility in determining ways to prevent mobile users from installing or running unsafe or prohibited software. Progent can assist you to select blocking techniques such as:

  • Specify precisely what programs are permitted on the device
  • Block external programs from allocating persistent storage on the smartphone
  • Determine which functions external applications can access on the BlackBerry smartphone
  • Restrict the types of access external programs running on the BlackBerry device can establish
  • Prevent all external software from being installed or executed on the smartphone

Expert RIM BlackBerry Technical Support Offered Online from Progent
Progent's certified RIM BlackBerry support specialists are available online to provide prompt technical help to companies in the Cleveland region or throughout Ohio. Progent's experienced online consulting experts have helped IT organizations solve network problems and cut support costs in every state in the U.S. and built a large base of loyal clients. (Refer to Progent's customer testimonials.)

Progent offers remote help for a broad selection of issues related to BlackBerry software and devices such as wireless synchronization, integration with Exchange, setting up BlackBerry Enterprise Server (BES), and strengthening wireless security. Major BlackBerry certifications earned by Progent's consulting professionals include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging system powered by Microsoft Exchange. Progent's BlackBerry-certified engineer has support skills in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to add and remove BlackBerry device clients on Exchange Server and Windows Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry devices and client accounts, back up and manage storage groups, configure permissions, install the MDS and IM, implement push and pull access control lists, manage Exchange Server data flow, create, update, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps, and generate reports based on SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help you to design, install, test, repair, and document a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class engineering support services for BlackBerry technology include business and technology needs assessment, system design, installation planning and implementation, performance optimization, configuration of a fault-tolerant environment, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical goals and to design a mobile wireless system that meets your IT budget and supports your business strategy. Progent can explain the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to accommodate a BlackBerry BES Server, help you to determine which administration model and hardware products meet your needs, and evaluate your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices about alternatives for software versions, processors and storage, network design, and application configuration.

To maximize system security, Progent's BlackBerry-certified consultant can assist you to select and activate sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-certified security engineers to perform network-wide security assessment and compliance testing and recommend improvements to support your BlackBerry environment.

Contact Progent for Assistance from a BlackBerry-Certified Specialist
In order to ask Progent about technical help for BlackBerry wireless technology, phone 1-800-993-9400 or see Contact Progent.

An index of content::

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    Firesight Online Technical Support

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    Progent's pricing policy is to charge for online support and on-site visits per minute. Consequently, you owe only for received support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for support services provided during regular working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity eliminates large bills for fast repairs so you will not be tempted to allow less critical problems to stay unaddressed.

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    ISA 2004 Support Services

    Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad experience creating Microsoft-based security designs for information systems with multiple locations, mobile users, and line-of-business web-based applications. A Progent ISA 2004 Firewall engineer is ready to help your small or mid-size company plan and implement a configuration of Microsoft ISA Server 2004 that supports your IT protection requirements without restricting your productivity.

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  • Windows Server 2008 Hyper-VI Technology Consulting Microsoft Windows Server 2008 Security Technology Consulting Services
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