Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry ConsultantsBlackBerry wireless PDAs were once among the most popular products for achieving anytime-anywhere access to messaging, scheduling, web applications, and other vital business information. Progent offers Cleveland, Ohio companies the expertise of BlackBerry-premier consultants who can help organizations to manage their BlackBerry environments or migrate smoothly to a modern smartphone platform.

As the complexity of small business IT technology has increased, and as the demand for world-class protection, reliability, and recoverability has grown to be the standard for organizations of any size, successful deployment and support of BlackBerry solutions has become increasingly challenging. To deal with issues such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging systems and company databases, small organizations frequently resort to external consulting professionals who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-premier consultants who can help small organizations to design, administer, and troubleshoot BlackBerry-based solutions affordably and efficiently, eliminating the requirement for an in-house BlackBerry technology specialist and lowering the cost and hassle of supporting mobile work groups. Progent's BlackBerry engineers have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This range of knowledge, combined with Progent's efficient online service delivery capabilities, gives small businesses an affordable alternative for integrating BlackBerry products seamlessly into their IT network.

Progent's consultants can help you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange setup so that your database and messaging infrastructure function efficiently with BlackBerry BES Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft technology, set up streamlined administration utilities so you can monitor and control BlackBerry smartphones throughout your company, recommend security policies that make sense for your company, customize mobile software, and ensure that your network infrastructure is appropriately designed to handle your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be recovered quickly and thoroughly.

Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Cleveland region

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
United States
(412) 387-1444 Pittsburgh Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services
Toronto 250 Yonge St
Toronto, ON M5B 2L7
+1 647 317 9100 Toronto Network Support Services

Consulting Support for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies management and maintenance of RIM BlackBerry wireless handsets, providing a single solution for handling key jobs like smartphone installation, updates, and retirement and offering a strong infrastructure for security and high availability. BlackBerry BES Server delivers seamless communication between Exchange Server, Novell GroupWise, or Domino email platforms and BlackBerry smartphones and allows over-the-air synchronization.

BlackBerry Enterprise Server Troubleshooting Support

BlackBerry BES Server provides a wealth of data protection options beginning with automatic encryption of messages transmitted between a BlackBerry smartphone and BlackBerry BES Server based on AES or Triple DES. BlackBerry Enterprise Server also allows excellent flexibility in adjusting degrees of protection to match the specific requirements of your network. Progent's BlackBerry certified engineers can assist you to choose powerful security functions and activate them wirelessly. Samples of these over-the-air selectable security settings include:

  • Lock down a smartphone
  • Wipe information from a missing or stolen BlackBerry device
  • Lock out Bluetooth functionality
  • Enable built-in defenses against malware

BlackBerry Enterprise Server also offers versatility in selecting ways to prevent users from installing or running unsecure or unauthorized applications. Progent can assist you to choose protective processes like:

  • List precisely what programs are allowed on the device
  • Block external software from using non-volatile storage on the smartphone
  • Select what functions external applications can access on the smartphone
  • Limit the types of access external programs running on the BlackBerry device can initialize
  • Block all external programs from being installed or executed on the device

Some Ways That Progent Can Assist You to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide a seasoned engineer who has earned accreditations from RIM in all key aspects of BlackBerry technology. Progent's BlackBerry support skills span areas from resolving synchronization problems to architecting mobile productivity solutions based on BlackBerry Enterprise Server (BES). These BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can help you to perform common technical functions such as configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, setting up e-mail filters and auto-signature, editing user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company messaging solution. Progent's certified experts can also assist you to troubleshoot a wide array of problems associated with synchronization, device detection, messaging consistency, web browsing, mobile connectivity, Instant Messaging, desktop software configuration, and Desktop Redirector.

As a leader in providing countrywide remote technical assistance for small business networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your mobile support costs low and, by solving problems promptly, maximizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified expert can help you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures such as resolving enterprise activation problems, adding and deleting BlackBerry smartphone users, setting activation passwords, implementing wireless program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry engineers can also assist you to use administration software like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can explain the role of operational policies in the BlackBerry BES system and help your company to define and install appropriate security configurations.

Progent's certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Microsoft Exchange architecture for working in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the most recent version of Microsoft Exchange.

Contact Progent to Get Help from a BlackBerry-Certified Specialist
To get in touch with Progent about engineering assistance for BlackBerry mobile wireless technology, call 1-800-993-9400 or visit Contact Progent.

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