Consulting Support Services for BlackBerry Technology
RIM BlackBerry Support ServicesBlackBerry mobile smartphones were once one of the most popular solutions for maintaining location-independent connectivity to messaging, scheduling, web-based applications, and other vital business data. Progent can provide Cleveland, Ohio companies the expertise of BlackBerry-premier consultants who can help businesses to manage their BlackBerry deployments or transition efficiently to a current mobile solution.

As the sophistication of small business networks has increased, and as the demand for world-class security, dependability, and disaster recovery has grown to be the norm for businesses of all sizes, successful deployment and maintenance of RIM BlackBerry technology has become increasingly challenging. To deal with issues such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging systems and company databases, small organizations frequently turn to outside consulting firms who offer expertise in BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-certified engineers who can assist small organizations to design, manage, and repair BlackBerry-based solutions economically and efficiently, eliminating the need for an in-house BlackBerry technology specialist and reducing the cost and hassle of maintaining wireless workers. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security specialists. This breadth of knowledge, coupled with Progent's efficient remote service delivery model, gives small businesses a budget-friendly alternative for integrating BlackBerry technology seamlessly into their business information system.

Progent's engineers can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your data and email infrastructure work optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous releases of BlackBerry and Microsoft technology, configure streamlined management utilities to enable you to monitor and control BlackBerry devices across your business, define security policies that make sense for your company, customize mobile software, and make sure that your IT network infrastructure is appropriately configured to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be recovered quickly and thoroughly.

Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Cleveland region

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
United States
(412) 387-1444 Pittsburgh Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services
Toronto 250 Yonge St
Toronto, ON M5B 2L7
+1 647 317 9100 Toronto Network Support Services

Technical Support for BlackBerry BES Server
RIM's advanced solution for managing big groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This sophisticated tool allows Exchange Server, IBM Lotus Domino, or Novell GroupWise clients to transmit and receive messages that are encrypted during transit to ensure maximum security. BES Server also simplifies a wide variety of key management tasks ranging from smartphone setup and updates to wireless security and fault tolerance.

RIM BlackBerry BES Server Troubleshooting Help

Progent's BlackBerry-premier consultants can assist you to utilize BlackBerry BES Server to do routine jobs like:

  • Deploy and manage applications
  • Schedule device, program, and policy updates
  • Update BlackBerry smartphone software wirelessly
  • Control user configurations with BlackBerry's extensive library of policies

Progent's BlackBerry-premier engineers can also help your company to utilize BlackBerry BES Server to perform key tasks not supported by the entry-level BES Server Express. These tasks include:

  • Configure and support BES Server's high-availability infrastructure using VMware
  • Install BlackBerry smartphones wirelessly
  • Establish custom administration roles
  • Automatically track and report on the health of your BlackBerry solution

Progent's Remote BlackBerry-premier Consulting Services is Fast and Economical
For businesses in Cleveland, Ohio who want quick and affordable help from an authorized RIM BlackBerry consultant, Progent delivers efficient online help from a veteran network support team who have delivered network solutions to organizations in each state in the country. (See Progent's client testimonials.)

Online support eliminates travel costs and allows consultants to fix technical issues rapidly, allowing you to reduce wasted productivity. Progent's RIM BlackBerry specialists have been awarded accreditations in all BlackBerry solutions and offer expert help in areas including troubleshooting synchronization issues, configuring BlackBerry Enterprise Server, and creating a protected, fault-tolerant network architecture for RIM BlackBerry users. Certifications held and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpA Progent BlackBerry Certified Support Specialist can help your company to perform basic support operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters and auto-signature, editing user accounts, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your company messaging solution. Progent's seasoned experts can in addition assist your business to resolve a wide range of issues concerning synchronization, handset recognition, messaging reconciliation, web browsing, wireless connections, IM, desktop software installation, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide remote consulting services for small office IT networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless technical support costs low and, by dealing with issues promptly, maximizes the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified specialist can show you how to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures such as troubleshooting enterprise activation issues, adding and deleting BlackBerry smartphone users, setting activation passwords, implementing wireless program loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry engineers can also assist you to use management software such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and utilizing wireless LANs for enterprise activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise system and assist your company to define and install sensible security configurations.

Progent's certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Exchange infrastructure for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email environment based on Exchange Server. Progent's BlackBerry engineer has support skills in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to add and remove BlackBerry device users on Exchange Server and Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry smartphones and user accounts, back up and manage storage groups, apply permissions, install the Mobile Data System and Instant Messaging, implement push and pull access control lists, manage Microsoft Exchange data flow, create, update, and apply WLAN and VPN configurations, set up SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry solution in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent to Get Help from a BlackBerry-Certified Specialist
To ask Progent about engineering expertise for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.

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