Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry mobile PDAs were at one time one of the most successful solutions for maintaining location-independent connectivity to email, scheduling, web-based programs, and other vital business information. Progent can provide Cleveland, Ohio companies the expertise of BlackBerry-premier experts who can help companies to maintain their BlackBerry environments or migrate smoothly to a more popular mobile platform.
As the sophistication of small business IT technology has increased, and as the demand for world-class protection, dependability, and disaster recovery has become the standard for companies regardless of size, effective integration and support of RIM BlackBerry solutions has become increasingly difficult. To handle areas like security, business continuity, and synchronization of BlackBerry smartphones with diverse messaging systems and shared databases, small businesses frequently resort to outside consulting firms who specialize in RIM BlackBerry integration and troubleshooting.
Progent offers the services of BlackBerry-premier engineers who can help small organizations to plan, manage, and troubleshoot BlackBerry-based environments economically and effectively, dispensing with the requirement for an internal BlackBerry solutions expert and lowering the cost and stress of supporting wireless work groups. Progent's BlackBerry technology specialists have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This breadth of experience, coupled with Progent's proven remote support capabilities, gives small businesses a budget-friendly alternative for integrating RIM BlackBerry products productively into their business information network.
Progent's experts can assist your company with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Exchange Server setup so that your database and messaging infrastructure work optimally with BlackBerry BES Server. Progent can also help you to migrate from older editions of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to enable you to monitor and support BlackBerry devices throughout your business, define security policies that are right for your company, develop custom mobile applications, and make sure that your network architecture is appropriately configured to handle your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be recovered quickly and safely.
Cleveland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cleveland Metro Area.
Progent locations in the Cleveland Metro Area
Technical Support for BlackBerry BES Server
BlackBerry Enterprise Server streamlines administration and support of RIM BlackBerry smartphones, offering a centralized platform for controlling key tasks like smartphone deployment, updates, and deactivation and providing a solid foundation for data protection and fault tolerance. BlackBerry Enterprise Server (BES) supports seamless integration between Exchange Server, Novell GroupWise, or Lotus email servers and BlackBerry users and allows wireless synchronization.
BES Server offers a variety of security capabilities beginning with advanced data encryption of information transmitted between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BES Server also allows excellent versatility in selecting levels of security to meet the specific requirements of your network. Progent's BlackBerry certified consultants can assist your company to select powerful security features and enable them wirelessly. Examples of these wirelessly selectable security settings are:
- Disable a smartphone
- Erase information from a lost or stolen device
- Disable Bluetooth functionality
- Enable internal defenses against malware
BlackBerry BES Server also provides flexibility in selecting mechanisms to keep users from loading or executing unsecure or prohibited software. Progent can help you to choose blocking techniques such as:
- List exactly which applications are permitted on the device
- Prevent third-party software from using persistent memory on the BlackBerry smartphone
- Determine which functions external programs can use on the device
- Restrict the kinds of connections third-party programs running on the smartphone can establish
- Block all third-party applications from being installed or run on the BlackBerry smartphone
Progent's Online BlackBerry-certified Support is Fast and Affordable
For companies in Cleveland, Ohio who want fast and economical access to a qualified BlackBerry support expert, Progent delivers effective remote assistance from a veteran support staff who have delivered network solutions to organizations in each state in the United States. (See Progent's client testimonials.)
Remote consulting services eliminates travel costs and lets engineers solve technical issues quickly, so you minimize wasted productivity. Progent's RIM BlackBerry consultants have earned certifications in all BlackBerry technologies and offer expert help in fields such as fixing synchronization problems, deploying BlackBerry BES Server, and creating a secure, fault-tolerant network infrastructure for BlackBerry users. Certifications held and practice areas offered by Progent's BlackBerry professionals include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist you to perform basic support operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters, modifying user profiles, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your company email software. Progent's certified experts can also help your company to troubleshoot a broad array of issues concerning synchronization, handset recognition, messaging reconciliation, web access, mobile connectivity, Instant Messaging, workstation application configuration, and BlackBerry Desktop Redirector.
As a top innovator in providing countrywide online consulting services for small office IT networks, Progent offers fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your wireless support costs at a minimum and, by resolving issues promptly, maximizes the efficiency of your BlackBerry smartphone users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified expert can assist you to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important procedures including resolving enterprise activation problems, adding and deleting BlackBerry device users, setting activation passwords, implementing over-the-air program installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore processes.
Progent's BlackBerry engineers can also help you to operate administration software like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and utilizing WiFi for activation. Also, Progent can explain the function of IT policies in the BlackBerry BES environment and assist you to select and install appropriate security options.
Progent's certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Exchange Server architecture for working in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest edition of Microsoft Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email environment powered by Exchange. Progent's BlackBerry-certified engineer has support skills in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to install and delete BlackBerry device clients on Microsoft Exchange Server and Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy push and pull access control lists, control Exchange Server data flow, generate, update, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and produce reports based on SNMP data.
Progent's BlackBerry engineer can support your BlackBerry solution in a variety of environments that can include Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.
BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist you to design, install, test, repair, and document a mobile wireless environment built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced consulting services for BlackBerry technology include business and technology needs assessment, solution design, installation strategy and implementation, performance optimization, configuration of a high-availability architecture, information backup and business recovery planning, and security design.
Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational objectives and to design a mobile wireless environment that meets your IT budget and supports your business strategy. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, help you to determine which management model and equipment match your requirements, and analyze your email and messaging environment configuration. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at smart decisions concerning alternatives for software versions, server hardware and mass storage, network topology, and application set up.
To maximize network protection, Progent's BlackBerry-certified consultant can help your company to choose and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-premier security engineers to perform network-wide security vulnerability and compliance testing and recommend enhancements to accommodate your BlackBerry solution.
Call or Email Progent to Get Support from a BlackBerry-Qualified Specialist
In order to ask Progent about professional expertise for BlackBerry mobile wireless integration, call 1-800-993-9400 or see Contact Progent.