Cisco Onsite and Remote Computer Network Support Services
Cleveland Enterprise and Small Business Information Networks
For offices of all sizes in Cleveland Ohio, Progent can provide convenient, quick, and affordable access to Cisco CCIE-Certified network experts. CCIEs are world-class network engineers who earn this prestigious recognition by completing rigorous testing administered by Cisco. CCIEs can tackle the most complicated problems associated with network deployment, troubleshooting, and configuration. Progent's CCIE-certified support specialists operate directly with Cisco's internal engineers in identifying anomalies with Cisco IOS or NX-OS software and coming up with temporary alternatives or obtaining program patches to correct problems. A Cisco CCIE knows how to isolate the source of network difficulties whether from hardware or software.
Progent can provide affordable remote contact with a CCIE specialist so that you has the opportunity to get timely help for complicated network issues that are impacting productivity but are beyond the experience of your ordinary IT support resources. Progent's Cisco CCIE-Certified support professionals can access your system using state-of-the-art remote support utilities in order to provide rapid and cost-effective diagnosis and resolution of serious network issues.
Progent's CCIE Support Services
The vast majority of CCIEs are employed by large enterprises or national Internet providers, and so their services are not readily accessible to smaller organizations. Progent is one of the rare service organizations to make CCIEs accessible to assist small and medium sized businesses. Also, Progent can provide fast contact with a CCIE by telephone so that you can receive immediate help for complex network problems that are hurting business productivity. To learn how to talk to a Progent CCIE for immediate help with your IT infrastructure, visit Progent's online network help.
Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.
| City | Address | Phone | Link |
| Akron | 1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 | Akron Network Support Services |
| Buffalo | 534 Delaware Ave Buffalo, NY 14202 United States |
(716) 442-2400 | Buffalo Network Support Services |
| Cleveland | 2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 | Cleveland Network Support Services |
| Columbus | 20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 | Columbus Network Support Services |
| Dayton | 301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 | Dayton Network Support Services |
| Detroit | 535 Griswold St Detroit, MI 48226 United States |
(248) 233-9443 | Detroit Network Support Services |
| Fort Wayne | 921 E Dupont Rd Fort Wayne, IN 46825 United States |
(260) 264-4700 | Fort Wayne Network Support Services |
| Pittsburgh | 606 Liberty Ave Pittsburgh, PA 15222 United States |
(412) 387-1444 | Pittsburgh Network Support Services |
| Southfield | 19785 W 12 Mile Rd Southfield, MI 48076 United States |
(248) 233-9443 | Southfield Network Support Services |
| Toledo | 5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 | Toledo Network Support Services |
| Toronto | 250 Yonge St Toronto, ON M5B 2L7 Canada |
+1 647 317 9100 | Toronto Network Support Services |
Cisco's large family of new and legacy networking products supported by Progent includes ASA Series Security Appliances and PIX 500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet and Meraki wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs and switches, VoIP systems, Catalyst and Nexus family switches, as well as data protection and VPN products. Maintaining one of the largest groups of Cisco-premier CCIE consultants of any independent support firm, Progent has privileged access to Cisco's internal experts and Cisco's advanced training programs to keep at the leading edge of network technology.
Software Update Management for Cisco Infrastructure Appliances
Patch management is an essential and complex process. Prompt and correctly managed updating optimizes cybersecurity, compliance, availability, and capability. Sporadic software update management can cause security vulnerabilities, compatibility problems, slow or inconsistent performance, needless downtime, or unavailability of important features. Patching entails more than occasional updates of operating systems and applications for servers and user machines. Firmware updates can be as vital for network infrastructure appliances like switches, firewalls, and Wi-Fi access points.
Progent has provided top-level support for Cisco networking appliances for more than two decades and Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and affordable option for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. To learn about Progent's services for software update management, see Progent's software update management service plans.
In order to learn more information concerning Progent's online and on-premises support services for Cisco network infrastructure, choose a topic:
- Overview of Progent's Cisco Expertise
- Fast and Affordable Online Assistance from a Cisco Certified Internetwork Expert (CCIE) Network Engineer
- Cisco Firepower NGFW Firewalls: Integration and Management Expertise
- ASA 5500-X Firewall with Cisco Firepower Services: Integration and Management Support
- ASA 5500 Firewalls Consulting Expertise
- PIX 500 Series Firewall Upgrade. Migration Assistance
- Cisco Routers Configuration and Troubleshooting Expertise
- Cisco Wireless Engineering Expertise
- Aironet Wireless Access Points Design Expertise
- Cisco Small Business WiFi APs System Design Expertise
- Catalyst 802.11ax APs Planning, Configuration and Troubleshooting Support
- Cisco WiFi Controllers Integration Consulting
- Meraki Access Points Engineering Help
- Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager Consulting and Technical Support
- Cisco VoIP Phones and IP Video Phones Consulting and Wireless VoIP Phone Configuration
- Cisco Jabber Configuration and Troubleshooting Expertise
- Cisco Catalyst Switches Consulting and Support Expertise
- Nexus Switches Support and Troubleshooting Expertise
- Cisco Meraki Switches Support and Troubleshooting Services
- Cisco VPN and Security Integration Help
- SIP and CUBE Integration Solutions: SIP Trunking and Cisco CUBE Integration Expertise
- Cisco Duo MFA Two-factor Authentication Services for an At-Home Workforce
- Design and Support for Cisco-based Datacenters and Colocation Centers
- Network Optimization Expertise for Internet Service Providers
- Centralized Cloud-based and Hybrid Network Management Techniques for Cisco-based Infrastructure
- NetApp and Cisco FlexPod Cloud Platform Consulting Services
Besides Cisco infrastructure, Progent's consultants offer support for other important areas of information systems, enabling Progent's experts to deliver complete business solutions for organizations of any size. A sampling core areas where Progent can provide world-class support include:
- Microsoft Windows Server 2022 solution design and integration expertise
- Windows Server 2019 migration services
- Microsoft Windows Server 2016 Hybrid Cloud/On-premises Solutions
- Windows Server Planning and Installation
- ProSight WAN Watch Infrastructure Monitoring and Management Consulting
- Microsoft Exchange Server 2010 Integration
- Data Security Compliance Testing and Issue Remediation
- Disaster Recovery/Business Continuity Planning
- Microsoft SQL Server 2019 Solution Design, SQL Server 2017 Migration and Application Development and Microsoft SQL Server 2016 Development and Maintenance
- SharePoint Server Application Development
- Oracle Database Administration and Programming and MySQL Application Programming
- Windows Hyper-V Integration
- Windows Hyper-V Integration
- VMware vSphere and vCloud Planning and Deployment
- VMware Site Recovery Manager Business Continuity Planning
- VMware NSX Virtual Network Design and Management
- Citrix Server and Desktop Virtualization
- Project Management Services
- Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud solutions, and Google Cloud Platform planning and integration expertise
An index of content::
Microsoft Power BI Connectors Coding
24x7x365 Design Power BI Dashboards
Progent's Power BI consultants can help you to plan, install, maintain, enhance or troubleshoot your Power BI environment. Progent can also assist you to prep your target data for Power BI reports and dashboards. Progent can show you how to build and manage an onsite, cloud based, or hybrid environment to run Power BI.
Linux with Windows Consulting
Windows and Linux Consulting
If your office network combines Linux-based products technology with MS Windows, Progent can show you how to incorporate your servers into a unified network that allows all your OS platforms to run side by side for easy administration, transparent information exchange, high reliability, enhanced performance, and strong protection. Progent's UNIX/Linux and Microsoft Windows integration support offerings feature network infrastructure configuration and support, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and management, online network help and troubleshooting, on-site technical support, and Contact Center outsourcing.
Emergency Building to Building Wireless Case Study
School Wireless Case Studies
Progent provided a wireless networking solution that enabled a school to increase efficiency and avoid the ongoing expense of a dedicated data connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is intended for connecting remote sites up to 2.5 miles apart and can extend to even longer ranges. This wireless alternative offered improved bandwidth and reliability than recourse to amplifying the 802.11b network, and because it utilizes the 5.8Ghz band it provided immunity to local interference.
Technical Consultant iPhone VPN
iPhone ActiveSync Specialist
Progent offers cost-effective remote consulting to help your business to design, deploy, and fix any aspect of your iPhone and iPad and Windows integration solution and is available for short-term tasks to help you get past specific technical roadblocks or long-term engagements to help you finish large-scale projects on time and within budget. Progent has experience in on-premises, cloud-centric, or hybrid networks and can help you create or support a resilient, secure and efficient infrastructure that is best suited to your mode of computing. Progent can also provide online or onsite training for individuals or groups to help manage and use your iOS devices in a safe, team-oriented ecosystem that optimizes the strategic value of your information system.
ProSight Reporting Remote Infrastructure Monitoring Technology Consulting
24 Hour ProSight Reporting Infrastructure Monitoring Online Support Services
ProSight Reporting is a growing family of real-time reporting utilities created to integrate with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Windows Server 2022 Kubernetes Containers Integration Services
Consultant Services Windows Server 2022 Virtual Machine
Progent's certified Windows Server 2022 experts can help your organization to plan and implement an efficient upgrade to Windows Server 2022 that features high availability and that is based on a self-hosted network model or a hybrid deployment model that combines cloud-hosted Windows Server on Azure with a datacenter-based installation of Windows Server 2022.
Cluster Server Windows 2012 Computer Engineer
Microsoft Certified Network Engineer Clustered Windows Server 2012
Progent's Microsoft-certified failover clustering consultants can help you to evaluate the advantages of deploying Windows Server 2012 failover clustering technology to create a powerful high-availability/disaster recovery solution, help you to plan and install a Windows Server 2012 system, provide online and on-premises consulting services and engineering support for clusters composed of physical servers or virtual ones, and show you how to centralize the management of failover clusters.
Microsoft Certified Expert System Center 2016 Security Online Support Services
Microsoft System Center 2016 Consulting
System Center 2016 provides major enhancements for managing hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's Microsoft-certified consulting team can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
Access to External Support Databases Support Company
Access to External Support Databases Security Consulting Company
Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional experience, in the trenches of network service, performing a broad variety of technical projects for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This means that you get not only world-class technical skills, but also a consultant with field-tested approaches for applying technical knowledge to repair actual network problems quickly.
Small Business WAP131 Specialist
Small Business WAP351 Onsite Technical Support
Cisco's Small Business 100, 300 and 500 series of APs are Linux-powered devices designed as entry-level Wi-Fi solutions for light workloads. Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants can provide online or onsite configuration and troubleshooting support to help your organization to design, configure, upgrade, tune, manage and troubleshoot Cisco Small Business wireless AP deployments of any size or architecture.
Citrix VHD desktops Support and Setup
Windows desktop virtualization Consultant
For desktop virtualization, Progent offers the support of a Citrix XenDesktop consultant who can assist your company to plan a XenDesktop solution that maximizes the strategic value of your IT system; integrate XenDesktop software with your servers, end-user computers, and peripherals; migrate your existing virtual desktop software to current versions of XenDesktop; and provide advanced online troubleshooting. Progent can also train your IT staff to follow best practices to manage XenDesktop efficiently.
Aironet 802.11ac Access Point Professionals
Aironet Access Point Security Computer Engineer
Progent's Cisco CCIE-certified wireless network experts offer remote or on-premises configuration and troubleshooting services to help your organization to design, implement, upgrade, optimize, manage and debug Aironet Wi-Fi access point environments of any size or topology. Progent's Cisco wireless controller consultants can also help you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-hosted resources to create a seamless enterprise-wide connectivity solution that is easy to manage and scale. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most appropriate selection, placement and setup of Aironet wireless access points to work with your specific workplace layout, building structure, and anticipated workloads.
Microsoft Windows Server 2016 Clustering Network Engineer
Windows Server 2016 Hybrid Cloud Integration IT Consulting
Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting services to assist businesses of all sizes to design and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can help you to assess the business value of Windows Server 2016 for your environment and can help you with any facet of planning, configuring, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
NLB Testing Consult
System Testing Consultant Services
Progent's Test and Training Lab located at the QTS Colocation Center can be used for testing line-of-business applications, developing efficient migration procedures, evaluating and tuning performance, designing or verifying disaster recovery solutions, resolving compatibility problems, and establishing training environments for new products and technologies. For Progent clients without adequate in-house resources to configure proper pilot environments, Progent's Test and Training Lab reduces capital outlay and technical risk and helps keep vital IT initiatives on schedule.
5500 Wireless Controller IT Consultant
Wi-Fi 6 LAN controller On-site Technical Support
Cisco's Catalyst family of Wi-Fi controllers simplify the management of Wi-Fi networks by unifying the provisioning and control of wireless access points, optimizing wireless performance by reducing the effect of radio frequency congestion, improving Wi-Fi uptime with fast auto-failover, and hardening security by identifying threats and filtering traffic content according to user type and location. Progent can assist your business to configure Cisco wireless LAN controller appliances to manage and monitor Wi-Fi networks of any size. Progent can help you to administer and debug your existing Cisco-based Wi-Fi environment or carry out a smooth upgrade to Cisco's modern Wi-Fi controller solutions.
ProSight Windows Server Management Network Consultants
On-site Support Endpoint Monitoring and Reporting
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so all looming problems can be addressed before they have a chance to impact productivity.
Support Wi-Fi RF Spectrum Analysis for Wi-Fi
Online Wireless Site Survey Integration
Progent's wireless site survey services help you to plan, implement and troubleshoot a Wi-Fi network optimized for your facilities, offering your business a WLAN that delivers the reception, speed, capacity, security, and roaming ability your company needs.
Offsite Employees Collaboration Software Technical Support
Telecommuter Collaboration Online Support
Progent can help small and medium-size organizations to deploy collaboration solutions to make it easy for their teleworkers to engage in productive teamwork with fellow workers and customers.
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