Expanding your at-home workforce may have a significant effect on IT architecture, security/compliance, and company culture. Progent has two decades of experience assisting businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Cleveland organization to select the appropriate technologies and adhere to best practices in creating and operating a secure virtual ecosystem for teleworkers that facilitates teamwork and delivers top value. Progent offers support services ranging from as-needed expertise for getting you past challenging IT roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Cleveland, Ohio organizations to with any aspect of creating a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, endpoint security, data protection solutions, and centralized management.

Video Conferencing for Telecommuters
A wide selection of voice/video conferencing platforms from major technology companies enable online discussions, video conferencing, chat sessions, and content sharing for both onsite users and at-home workers. Many companies use a mix of conferencing products to meet the needs of their various partners and customers. Progent can help your organization to maintain your current conferencing environment and optimize the experience of your at-home workforce.

  • Skype for Business is Microsoft's leading unified communications product that enables real-time presence, IM, audio and video conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified consultants who can assist your company to configure and maintain Skype for Business clients to support your remote workforce. To learn more about Progent's consulting expertise for Skype for Business, visit Skype for Business integration experts.
  • FaceTime is Apple's multiuser video calling app for iOS and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Later editions of FaceTime allow as many as 32 simultaneous users for voice/video calls. To learn more about Progent's support services for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all computing devices. Offered via Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for future reference and training. For details about Progent's consulting services for Cisco Webex as well as for additional video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and content with features such as voice/video conferencing, persistent chat, plus file sharing. To learn more about Progent's support expertise for Microsoft Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging services for these products and help you to optimize your WAN architecture to run them.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Cleveland, Ohio organization, call 1-800-993-9400 or refer to Contact Progent.

An index of content::

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    Progent's Cisco-Premier network experts offer professional PIX Firewall support services covering design, implementation and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack security, and secure connectivity services. Extending from small, plug-and-play desktop appliances for small offices and home offices to modular gigabit appliances, Cisco PIX firewalls offer a sensible combination of security, performance and availability for business networks of all sizes. PIX firewalls are based on a proven, purpose-built platform, PIX OS, avoiding potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and networking services, including powerful application-aware firewall services, VoIP and multimedia security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and flexible management tools. Progent's Cisco experts can show you how to select and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Microsoft Lync 2013, rebranded Skype for Business, allows organizations of any size to create a manageable and protected communications environment that supports a BYOD computing model with instant messaging (IM), real-time presence, audio/video and web meetings with application sharing and whiteboard, and both IP-based and PSTN telephony across a wide assortment of desktop and handheld endpoints. Progent's certified Lync 2013 experts and network integrators can help you to evaluate the business benefits of Lync Server 2013, create an in-house, cloud-resident (with Microsoft Lync Online) or mixed model appropriate for your present and future goals, deploy Lync 2013 in a way that expedites your ROI, and deliver live online and on-premises training to your IT team and users. Progent has expertise in critical pieces of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help your organization to integrate Lync Server 2013 with key Microsoft 365 apps including Outlook clients and PowerPoint.

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    Cisco offers an extensive array of routers that includes routers designed to provide the security, bandwidth, and reliability demanded by customers ranging from branch offices to global enterprises. Cisco routers feature support for redundancy, automatic failover, and backup power for improved reliability and network uptime. Progent can help you select and integrate Cisco routers to establish a reliable infrastructure for your IT system and to make it easy to grow as you add new users, open new offices, install new services, extend your network to customers and partners, and support an increasingly mobile workforce. Progent offers help with a range of routers powered by the Cisco IOS operating system, including the Cisco 800 series of small business routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for the network core, as well as older 1700 and 2600 Series Routers.

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    Progent's ProSight Email Guard uses the services and infrastructure of leading information security companies to provide web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter.

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    Progent provides national online technical support and consulting services for businesses that operate UNIX, Linux, or Solaris environments or whose information systems feature a mix of UNIX/Linux and Microsoft technology. Remote IT help provides optimum leverage for your IT dollar by extending client efficiency and limiting the time charged for network repair services. Sophisticated remote access utilities and experienced technicians and consultants combine to enable Progent to solve most network issues without squandering time and expense by traveling to your site. In most of cases your network issues can be dealt with over the phone or through a mix of telephone support and remote network analysis. Progent can make available Cisco certified CCIE network experts and CISM and CISSP certified security professionals to help you with the most challenging network issues.

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    Progent's Microsoft-certified consultants can assist your business to prepare for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade smoothly to SCCM 2012 from a legacy change management solution or assist you to enhance your existing SCCM 2012 ecosystem to accommodate your evolving IT needs. Also, Progent can assist you to build a software foundation that fully supports SCCM 2012 by delivering advanced consulting support for associated Microsoft platforms including ADDS, SQL Server and SQL Server Reporting Services, and Internet Information Services.

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    Microsoft SQL Server 2008 offers powerful, standardized tools to computer experts and network users, reducing the difficulty of designing, integrating, managing, and using enterprise information and database applications on platforms ranging from mobile devices to corporate information networks. The complexity and integration requirements of Microsoft SQL Server 2008 call for a network consultant with real-world experience and wide knowledge in planning and deploying information-based, end-to-end business technology applications. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft technology, ensures you success in designing, deploying and supporting Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.

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    Dynamics GP/Great Plains 2010 accounting software is a full-featured business management solution that unifies data and operations throughout your company, interfaces easily with other applications, and connects employees, customers and suppliers unrestricted by time or place. Designed for small to mid-size businesses, MS Dynamics GP 2010 and Dynamics GP Release 10.0 provide functionality for accounting, analytics and reporting, project management, inventory and order processing, e-commerce, human resource management, customer relationship management, field force automation, manufacturing, retail management, and online business services. Progent can show you how to set up and maintain a reliable, secure server and communications environment to support Microsoft Great Plains, and can give you access to experienced Great Plains consultants to help your company benefit from the full potential of Microsoft Dynamics GP/Great Plains 2010.

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    The current ASA 5500-X Family of firewalls with Firepower Services offer substantially more value than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-premier CCIE network experts can help you to manage your existing PIX or Cisco ASA 5500 security appliances or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, configure, optimize, administer and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.

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