Enlarging your telecommuter workforce can have a major effect on IT infrastructure, security, and company workflows. Progent has 20 years of background helping small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT environments that support a remote workforce. Progent can help your Cleveland company to select the appropriate technologies and follow best practices in creating and maintaining a secure virtual office solution for telecommuters that facilitates collaboration and delivers top business value. Progent can provide services ranging from as-needed expertise for helping you past occasional technical roadblocks to full project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Cleveland, Ohio companies to with any aspect of creating a high-functioning work-from-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk services, endpoint security, backup/restore solutions, and streamlined management.

Video Conferencing for Teleworkers
A wide selection of voice/video conferencing platforms from major technology companies support online meetings, video conferencing, chat sessions, and content sharing for both local workers and teleworkers. Many companies utilize a mix of conferencing products to meet the needs of their different partners and customers. Progent can assist you to manage your current voice/video conferencing environment and optimize the experience of your remote workforce.

  • Skype for Business is Microsoft's popular communications platform that enables real-time presence, instant messaging, audio and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can assist you to configure and maintain Skype for Business client software to support your remote employees. To learn more about Progent's consulting expertise for Skype for Business, visit Skype for Business integration experts.
  • FaceTime is Apple's group video phone app for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current versions of FaceTime support as many as 32 concurrent users for voice/video sessions. For details about Progent's support services for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex services include sharing discrete content or computer screens, presentations that embed rich media including Microsoft PowerPoint, network-based recording, plus editing and playback for future reference and training. For details about Progent's consulting services for Cisco Webex and for additional IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and information with capabilities such as video conferencing, persistent threaded chat, plus data sharing. To learn more about Progent's consulting expertise for Teams as well as for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these conferencing platforms and help you to optimize your WAN architecture to run them.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing a productive work-from-home solution for your Cleveland, Ohio organization, phone 1-800-993-9400 or refer to Contact Progent.



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