Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Providers in Cleveland
ProgentProgent's consulting services for network service organizations in Cleveland Ohio allows you to offer your clients Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a seamless extension of your regular IT support team. This can ease the way for you to grow your revenue, flesh out your service portfolio, satisfy your customers, and increase your bottom line.

Progent's team of network engineers, desktop support specialists, IT admins, and cybersecurity consultants have worked as transparent extensions to the support groups of some of the country's largest IT support businesses. Progent's range of expertise allows you to broaden the capabilities of your IT service business, and Progent's transparency helps you promote and preserve your branding.

Progent is an IT consulting firm with two decades of background delivering remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any private computer services company in the world. Progent has delivered remote technical support and advanced consulting to customers in every state in the U.S. (Refer to recommendations from Progent's clients.)

Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for IT service providers offers transparent resale to your clients of world-class IT services. Progent invoices your firm directly and works under your instructions to deliver your customers consulting and support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for customers who need 24x7 support.

Help Desk and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind a successful service desk. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but difficult to configure and maintain. Small or niche IT service providers seldom have the necessary resources. Progent's Service Desk and ticketing solution gives IT service firms an affordable way to keep their company branding while delivering their clients world-class desktop support services built around an advanced ticketing system and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing solution for IT service companies takes advantage of Progent's investments in advanced ticketing software, a remote desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing solution enable you to increase your physical and virtual support volume, the diversity of technologies your firm can take on, the number of locations you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT support companies include:

  • Progent's remote desktop service group delivers Level 1 end user assistance with 1-hour service level agreement to commence work during normal work hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is available at extra cost.
  • Optional onsite service in major metro areas is offered throughout the country at extra cost.
  • You have complete control of your customers and invoicing.
  • Your clients enter requests via your branded Internet portal, a toll-free number, or by directing a request to your assigned email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more details on Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service firms allows you to become a sole source for practically all IT expertise your clients may require. You can grow your team and core in-house competencies steadily without being forced to decline opportunities due to a lack of expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your internal IT service team, under your coordination, and invoices you rather than your client.
  • Granular Billing: Progent charges by the minute to minimize expenses.
  • Extensive Service Reporting: Progent utilizes an enterprise-class service documentation platform to ensure that all IT services performed are thoroughly described. This makes it easy for your IT support organization to shift service responsibilities to in-house personnel when you have sufficient people and appropriate skill sets.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Practice: You can easily and safely accept additional opportunities beyond your main fields of excellence and serve new territories without assuming the risks involved with expanding your full-time staff too quickly.
  • Strengthen Your Brand: You can improve your mind share as a comprehensive IT service firm by offering more solutions to more clients under your own brand.
  • Add to Your Services Catalog: Progent offers top-tier expertise in a broad array of IT disciplines and can be a reliable resource for growing your IT support operations.
  • Rapid Problem Escalation: Thanks to a large roster of top-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Keep Your Customers Satisfied: Happy clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from other support firms.
  • Remote Technical Support Experts: For 20 years, Progent has delivered online IT support from Call Center services to high-level consulting. Effective remote support cuts costs and produces quick solutions.
  • Top Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts hold advanced certifications including CISSP, CISM, and CRISC. Learn more about Progent's industry certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Cleveland, Ohio Companies
Progent's nationwide team of certified consultants offers Cleveland, Ohio businesses a broad array of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service firms include:

Find Out More About Progent's Reseller Support for Network Service Organizations in Cleveland, Ohio
To learn more details about Progent's reseller program for IT service organizations in Cleveland, Ohio, call 1-800-993-9400 or visit Contact Progent.