Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Firms in Cleveland
ProgentProgentís consulting services for network service firms in Cleveland Ohio allows your company to offer your clients Progent's consulting and Help Desk support under your company's brand as a transparent extension of your regular IT services team. This can ease the way for you to grow your client base, expand your service offerings, satisfy your clients, and improve your profits.

Progentís nationwide team of network experts, PC support technicians, network administrators, and cybersecurity professionals have worked as seamless expansions to the support staffs of some of the country's largest IT support businesses. Progentís range of expertise enables you to widen the capabilities of your IT service practice, and Progentís close integration with your support team helps you strengthen and preserve your branding.

Progent is an IT support company with 20 years of background providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any independent IT support company in the world. Progent has provided remote IT assistance and advanced consulting to customers in every state in the country. (Check out testimonials from Progent's customers.)

Providing Progent's Services Under Your Branding
Progent's reseller program for IT service organizations features transparent resale to your clients of world-class services. Progent bills you exclusively and performs under your instructions to provide your clients support services under your brand. In addition, Progent has a low-cost Extended Hours Support Program for customers who require 24x7 support.

Help Desk and Ticketing for IT Service Providers
Ticketing is the heart of a successful Help Desk. But modern ticketing systems are not only expensive to acquire and staff, but difficult to set up and manage. Smaller IT support firms seldom have the required financial or human resources. Progent's Help Desk and ticketing program gives IT support organizations a practical way to keep their company branding while delivering their clients responsive desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing platform. The features available with Progent's Help Desk and ticketing solution enable your IT service firm to expand your support workload, the range of technologies your company can take on, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT support organizations include:

  • Progent's remote desktop service team provides Level 1 end user assistance with 1-hour SLA to begin work during normal work hours.
  • Normal service hours are from 5am to 7pm PST, five days a week.
  • Extended hours support is available at extra cost.
  • Optional on-premises support in larger metro areas is available throughout the country at extra cost.
  • You keep complete control of your clients and invoicing.
  • Your customers enter requests by means of your own branded Internet portal, an 800 number, or by directing an email to your specified email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
For additional information on Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service organizations allows you to become a single point of contact for practically all technical guidance and troubleshooting your clients may require. You can build your team and core IT skills at your own pace without having to decline new business owing to a gap in in-house expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a seamless extension of your in-house IT service team, responding to your management, and invoices you rather than your client.
  • By-the-Minute Billing: Progent bills by the minute to minimize expenses.
  • Detailed Documentation: Progent uses an enterprise-class service reporting platform to make sure all services delivered are fully documented. This makes it easy for support group to shift account responsibilities to in-house consultants once you have enough staff and appropriate skill sets.
Major advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Practice: You can easily and safely accept more jobs beyond your main areas of expertise and serve new geographies without the risks involved with expanding your head count too rapidly.
  • Re-enforce Your Name: You can improve your positioning as a comprehensive IT service provider by offering more services to more customers under your own company name.
  • Flesh Out Your Services Catalog: Progent offers world-class support in a wide range of technologies and can act as a reliable resource for growing your IT support operations.
  • Rapid Problem Escalation: With a sizable team of high-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Make Your Customers Satisfied: Satisfied customers stick. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from other support firms.
  • Online Support Professionals: For two decades, Progent has delivered online network support ranging from Help Desk services to advanced consulting. Effective online service saves money while delivering fast results.
  • Top Industry Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISA, and CRISC. Find out more about Progent's industry certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Cleveland, Ohio Companies
Progent's seasoned roster of certified consultants can provide Cleveland, Ohio companies a broad array of online consulting and debugging services. Practice areas offered under Progent's reseller program for IT service providers include:

Learn More About Progent's Consulting Program for Network Service Firms in Cleveland, Ohio
For more information about Progent's consulting support for network service organizations in Cleveland, Ohio, call 1-800-993-9400 or see Contact Progent.