Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Cleveland
ProgentProgentís consulting services for network service firms in Cleveland Ohio allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support using your brand as a transparent supplement to your regular IT services group. These services can ease the way for you to add to your client base, expand your service offerings, create happy clients, and improve your profits.

Progent's team of network experts, PC integration and troubleshooting specialists, IT admins, and data security consultants have worked as seamless supplements to the IT staffs of some of the worldís largest IT service businesses. Progentís range of expertise allows you to broaden the capabilities of your IT service practice, and Progentís close integration with your support team helps you promote and protect your company's brand.

Progent is a network consulting company with 20 years of experience providing online consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure experts of any independent IT support firm in the world. Progent has provided online technical support and consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)

Using Progent's Support Services With Your Own Brand
Progent's reseller program for network service firms offers seamless resale to your customers of world-class services. Progent bills you directly and performs under your instructions to provide your customers consulting and support services under your brand. In addition, Progent offers an affordable Extended Hours Support Program for clients who need 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing systems are the heart of a successful service desk. But modern ticketing systems are not just expensive to acquire and staff, but also difficult to set up and maintain. Small or niche IT support firms do not have the necessary financial or human resources. Progent's Service Desk and ticketing solution offers IT support organizations an affordable way to retain their own branding while delivering their customers world-class desktop support built around an advanced ticketing platform and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing solution for IT service organizations leverages Progent's investments in advanced ticketing software, an online desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your current ticketing platform. The features available with Progent's Service Desk and ticketing services enable your IT service firm to expand your support workload, the range of technologies your business can take on, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT support organizations include:

  • Progent's online desktop support staff delivers Level 1 end user support with 1-hour SLA to commence work during normal business hours.
  • Standard support times are from 5am to 7pm PST, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises service in larger metro areas is offered throughout the country at additional cost.
  • You have full control of your customers and billing.
  • Your customers submit requests by means of your custom branded web portal, an 800 phone number, or by sending a message to your specified mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional information on Progent's Service Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for IT service providers allows your support team to act as a single point of contact for virtually all technical expertise your clients may need. You can build your staff and core IT skills steadily without having to say no to opportunities due to a lack of expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a seamless supplement to your in-house support team, responding to your direction, and bills you instead of your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
  • Detailed Service Documentation: Progent uses an advanced service documentation system to make sure all services delivered are thoroughly documented. This allows support group to transfer service responsibilities to internal consultants when you have sufficient people and appropriate skill sets.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Practice: You can easily and efficiently accept more opportunities beyond your core fields of expertise and open new territories without exposure to the risks involved with increasing your head count too quickly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum network support firm by delivering more services to more customers using your own company name.
  • Add to Your IT Support Catalog: Progent can provide world-class support in a broad array of technologies and can act as a dependable resource for growing your IT support business.
  • Rapid Escalation: Thanks to a sizable roster of senior technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled promptly.
  • Make Your Customers Happy: Happy customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from other support firms.
  • Online Technical Support Experts: For 20 years, Progent has provided remote network support from Help Desk support to high-level consulting. Efficient online support saves money while delivering fast solutions.
  • Top Industry Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Cleveland, Ohio Organizations
Progent's seasoned team of certified consultants and technical experts can provide Cleveland, Ohio companies a broad range of remote consulting and troubleshooting services. Practice areas offered under Progent's consulting program for IT service firms include:

Find Out More Details About Progent's Consulting Support for Network Service Firms in Cleveland, Ohio
To learn additional details about Progent's reseller program for IT service organizations in Cleveland, Ohio, call 1-800-993-9400 or refer to Contact Progent.