Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Cleveland
ProgentProgent's consulting support for network service firms in Cleveland Ohio enables your company to provide your customers Progent's consulting expertise and Help Desk Call Center support under your company's brand as a seamless extension of your in-house network services group. These services can put you on the fast track to add to your client base, fill out your service catalog, satisfy your clients, and increase your bottom line.

Progent's roster of network engineers, desktop support specialists, IT administrators, and data security professionals have worked as seamless supplements to the IT groups of some of the world's biggest IT service firms. Progent's breadth and depth of technical knowledge enables you to broaden the scope of your IT support business, and Progent's close integration with your support team helps you promote and protect your branding.

Progent is an IT support company with two decades of background delivering online consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network experts of any private IT support firm in the world. Progent has provided online technical assistance and consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)

Providing Progent's Support Services Under Your Branding
Progent's consulting program for IT service organizations offers transparent resale to your clients of world-class services. Progent bills you directly and works under your instructions to provide your clients consulting and support services under your branding. Also, Progent offers a low-cost Extended Hours Support Program for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the enabling technology behind a successful service desk. But modern ticketing systems are not just costly to acquire and staff, but also challenging to set up and maintain. Small or niche IT support companies seldom have the required financial or human resources. Progent's Call Center and ticketing solution offers IT service organizations an affordable way to keep their company branding while delivering their clients world-class desktop support services built around an advanced ticketing system and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing solution for IT support companies leverages Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing system. The features offered with Progent's Call Center and ticketing solution allow your IT service firm to expand your support workload, the range of technologies your firm can take on, the number of geographies you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT support companies include:

  • Progent's remote desktop support group provides Level 1 end user support with 1-hour SLA to begin work during normal business hours.
  • Standard service times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite support in major metro areas is available across the US at extra cost.
  • You keep complete control of your customers and invoicing.
  • Your customers enter incident reports via your custom branded web portal, a toll-free number, or by directing a message to your designated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more details about Progent's Help Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting for network service firms allows your support team to act as a sole source for practically all technical expertise your clients may need. You can build your staff and core IT skills steadily without having to turn down new business owing to a gap in in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a seamless supplement to your internal IT service group, under your management, and invoices your firm instead of your customer.
  • Granular Billing: Progent charges on a per-minute basis to minimize costs.
  • Detailed Service Reporting: Progent uses an enterprise-class service reporting platform to ensure that all IT services delivered are thoroughly documented. This makes it easy for your IT support organization to transfer service assignments to in-house personnel once you have enough people and relevant skill sets.
Major advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Business: You can quickly and safely take on more opportunities outside your main areas of expertise and open additional geographies without assuming the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a full-spectrum IT service provider by delivering more solutions to more clients under your own brand.
  • Add to Your IT Support Catalog: Progent can provide top-tier support in a wide range of technologies and can be a dependable resource for expanding your IT support business.
  • Rapid Problem Escalation: With a sizable team of senior consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Keep Your Customers Happy: Satisfied customers stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek expertise from your competitors.
  • Remote Technical Support Professionals: For two decades, Progent has delivered online IT support ranging from Call Center services to high-level consulting. Effective remote support saves money and produces quick results.
  • Top Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's technology certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Cleveland, Ohio Businesses
Progent's seasoned team of certified engineers can deliver Cleveland, Ohio companies a wide range of remote consulting and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:

Learn More Details About Progent's Consulting Program for IT Service Firms in Cleveland, Ohio
To learn more details about Progent's consulting support for network service firms in Cleveland, Ohio, call 1-800-993-9400 or refer to Contact Progent.