Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Providers in Cleveland
ProgentProgentís consulting services for network service firms in Cleveland Ohio enables your company to offer your customers Progent's consulting expertise and Help Desk support with your own branding as a seamless extension of your in-house network support group. These services can put you on the fast track to add to your revenue, expand your service offerings, satisfy your customers, and improve your profits.

Progent's roster of network experts, PC integration and troubleshooting technicians, network administrators, and cybersecurity consultants have acted as seamless supplements to the IT staffs of some of the country's biggest IT service businesses. Progentís range of expertise allows you to add to the scope of your IT service practice, and Progentís transparency lets you elevate and protect your branding.

Progent is a network support company with 20 years of background providing remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network experts of any private IT support firm in the world. Progent has delivered remote IT assistance and advanced consulting to customers in every state in the U.S. (See testimonials from Progent's customers.)

Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service providers offers seamless resale to your customers of world-class IT services. Progent bills your firm directly and works under your direction to deliver your customers consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for clients who need 24x7 support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing systems are fundamental to a successful Help Desk. But modern ticketing platforms are not only costly to acquire and staff, but difficult to set up and maintain. Smaller IT service organizations seldom have the required budget or personnel. Progent's Help Desk and ticketing program offers IT support firms an affordable way to retain their custom branding while delivering their customers responsive desktop support services built around an advanced ticketing system and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Call Center and ticketing solution for IT service firms takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Service Desk and ticketing program allow your IT service firm to expand your support volume, the range of technical issues your company can handle, the locations you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT service firms include:

  • Progent's online desktop support staff provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at extra cost.
  • Optional onsite service in major metros is offered throughout the US at extra cost.
  • You retain complete control of your customers and invoicing.
  • Your customers enter service requests by means of your branded web portal, an 800 phone number, or by sending a message to your designated email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more information about Progent's Service Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service organizations allows your support team to become a sole point of contact for practically all IT expertise your clients may require. You can build your staff and core in-house competencies at your own pace without having to say no to new business owing to a lack of in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your internal IT service group, responding to your coordination, and invoices you rather than your customer.
  • By-the-Minute Billing: Progent bills by the minute to minimize expenses.
  • Detailed Service Reporting: Progent uses an advanced service documentation system to make sure all services delivered are fully documented. This allows support group to transfer service responsibilities to internal personnel once you have sufficient staff and appropriate skill sets.
Major advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Business: You can easily and efficiently accept more opportunities outside your core fields of expertise and open new geographies without exposure to the risks associated with expanding your head count too rapidly.
  • Re-enforce Your Brand: You can solidify your mind share as a full-spectrum IT service firm by delivering more services to more customers using your own brand.
  • Add to Your Services Catalog: Progent can provide top-tier expertise in a wide array of IT disciplines and can act as a reliable resource for expanding your IT service business.
  • Rapid Problem Escalation: With a large roster of senior IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Keep Your Clients Happy: Satisfied customers are loyal. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for help from your competitors.
  • Online Support Professionals: For two decades, Progent has provided online IT support from Help Desk services to advanced consulting. Effective online support saves money while delivering fast solutions.
  • Advanced Industry Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and GIAC. Find out more details about Progent's technology certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Cleveland, Ohio Companies
Progent's nationwide team of certified consultants can provide Cleveland, Ohio companies a broad range of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for IT service organizations include:

Learn More About Progent's Consulting Support for Network Service Providers in Cleveland, Ohio
For more details about Progent's reseller program for IT service organizations in Cleveland, Ohio, call 1-800-993-9400 or visit Contact Progent.