Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Firms in Cleveland
Progent's consulting support for IT service organizations in Cleveland Ohio allows your company to provide your customers Progent's consulting expertise and Help Desk support using your company's own branding as a seamless augmentation of your in-house network services group. This can put you on the fast track to add to your revenue, expand your service portfolio, create happy customers, and increase your profits.
Progent's roster of network infrastructure engineers, PC integration and troubleshooting specialists, network admins, and cybersecurity consultants have worked as transparent expansions to the support staffs of some of the world's biggest IT support firms. Progent's breadth and depth of technical knowledge allows you to broaden the scope of your IT service business, and Progent's transparency lets you elevate and protect your company's brand.
Progent is an IT support firm with two decades of background providing online consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has delivered remote IT assistance and consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)
Reselling Progent's Services Under Your Branding
Progent's reseller program for network service firms offers seamless resale to your customers of professional services. Progent invoices you exclusively and works under your direction to provide your customers support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for customers who require 24x7 support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are the enabling technology behind a successful service desk. But modern ticketing systems are not only expensive to acquire and staff, but also challenging to configure and manage. Small or niche IT service companies seldom have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT support firms an economical way to keep their own branding while providing their customers responsive desktop support built around an advanced ticketing platform and supplemented by fast escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing solution for IT service companies takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing system. The features offered with Progent's Help Desk and ticketing solution allow your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your business can take on, the number of locations you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing solution for IT support companies include:
Progent's Consulting for IT Service Organizations
Progent's consulting expertise for network service organizations allows you to act as a single point of contact for practically all IT guidance and troubleshooting your clients may need. You can build your team and core in-house competencies steadily without having to turn down new business owing to a lack of in-house expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for Network Service Firms include:
Progent's Areas of Expertise for Cleveland, Ohio Companies
Progent's veteran team of certified consultants and technical experts offers Cleveland, Ohio businesses a wide range of online consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service providers include:
Find Out More About Progent's Reseller Program for IT Service Providers in Cleveland, Ohio For additional details about Progent's reseller program for network service firms in Cleveland, Ohio, call 1-800-993-9400 or visit Contact Progent.