Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Firms in Cleveland
ProgentProgent's consulting support for IT service organizations in Cleveland Ohio allows your company to provide your customers Progent's consulting expertise and Help Desk support using your company's own branding as a seamless augmentation of your in-house network services group. This can put you on the fast track to add to your revenue, expand your service portfolio, create happy customers, and increase your profits.

Progent's roster of network infrastructure engineers, PC integration and troubleshooting specialists, network admins, and cybersecurity consultants have worked as transparent expansions to the support staffs of some of the world's biggest IT support firms. Progent's breadth and depth of technical knowledge allows you to broaden the scope of your IT service business, and Progent's transparency lets you elevate and protect your company's brand.

Progent is an IT support firm with two decades of background providing online consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has delivered remote IT assistance and consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)

Reselling Progent's Services Under Your Branding
Progent's reseller program for network service firms offers seamless resale to your customers of professional services. Progent invoices you exclusively and works under your direction to provide your customers support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for customers who require 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are the enabling technology behind a successful service desk. But modern ticketing systems are not only expensive to acquire and staff, but also challenging to configure and manage. Small or niche IT service companies seldom have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT support firms an economical way to keep their own branding while providing their customers responsive desktop support built around an advanced ticketing platform and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing solution for IT service companies takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing system. The features offered with Progent's Help Desk and ticketing solution allow your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your business can take on, the number of locations you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT support companies include:

  • Progent's online desktop support staff delivers Level 1 end user help with 1-hour SLA to commence work during standard business hours.
  • Standard support times are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at additional cost.
  • Optional onsite service in major metros is available across the country at extra cost.
  • You retain full control of your clients and invoicing.
  • Your customers submit service requests by means of your own branded web portal, an 800 number, or by sending an email to your specified mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional information about Progent's Help Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for network service organizations allows you to act as a single point of contact for practically all IT guidance and troubleshooting your clients may need. You can build your team and core in-house competencies steadily without having to turn down new business owing to a lack of in-house expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a seamless supplement to your internal IT service team, responding to your coordination, and invoices you instead of your client.
  • Granular Billing: Progent charges by the minute to minimize expenses.
  • Extensive Service Reporting: Progent uses an advanced service documentation platform to make sure all IT services delivered are fully described. This enables your IT support organization to shift service responsibilities to internal personnel when you have sufficient staff and appropriate technical skills.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Business: You can easily and safely accept additional jobs outside your core fields of expertise and serve new geographies without the risks involved with expanding your head count too quickly.
  • Strengthen Your Name: You can improve your mind share as a full-spectrum network service firm by delivering more services to more clients using your own company name.
  • Add to Your IT Support Portfolio: Progent can provide world-class support in a broad range of technologies and can be a reliable resource for growing your IT support operations.
  • Fast Escalation: With a sizable team of top-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
  • Keep Your Customers Satisfied: Satisfied customers keep coming back. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from your competitors.
  • Remote Technical Support Experts: For 20 years, Progent has provided online network support ranging from Call Center support to advanced consulting. Effective online service cuts costs while delivering fast solutions.
  • Major Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP, CISM, and CRISC. Learn more about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Cleveland, Ohio Companies
Progent's veteran team of certified consultants and technical experts offers Cleveland, Ohio businesses a wide range of online consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service providers include:

Find Out More About Progent's Reseller Program for IT Service Providers in Cleveland, Ohio
For additional details about Progent's reseller program for network service firms in Cleveland, Ohio, call 1-800-993-9400 or visit Contact Progent.