Cleveland Consulting for Network Support Firms
Seamless Short-Term Staff Assistance
Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Firms in Cleveland
Progent's consulting support for IT service organizations in Cleveland Ohio allows your company to provide your customers Progent's consulting expertise and Help Desk support using your company's own branding as a seamless augmentation of your in-house network services group. This can put you on the fast track to add to your revenue, expand your service portfolio, create happy customers, and increase your profits.
Progent's roster of network infrastructure engineers, PC integration and troubleshooting specialists, network admins, and cybersecurity consultants have worked as transparent expansions to the support staffs of some of the world's biggest IT support firms. Progent's breadth and depth of technical knowledge allows you to broaden the scope of your IT service business, and Progent's transparency lets you elevate and protect your company's brand.
Progent is an IT support firm with two decades of background providing online consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has delivered remote IT assistance and consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)
Reselling Progent's Services Under Your Branding
Progent's reseller program for network service firms offers seamless resale to your customers of professional services. Progent invoices you exclusively and works under your direction to provide your customers support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for customers who require 24x7 support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are the enabling technology behind a successful service desk. But modern ticketing systems are not only expensive to acquire and staff, but also challenging to configure and manage. Small or niche IT service companies seldom have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT support firms an economical way to keep their own branding while providing their customers responsive desktop support built around an advanced ticketing platform and supplemented by fast escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing solution for IT service companies takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing system. The features offered with Progent's Help Desk and ticketing solution allow your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your business can take on, the number of locations you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing solution for IT support companies include:
- Progent's online desktop support staff delivers Level 1 end user help with 1-hour SLA to commence work during standard business hours.
- Standard support times are 5am to 7pm Pacific Standard Time, five days per week.
- Extended support is available at additional cost.
- Optional onsite service in major metros is available across the country at extra cost.
- You retain full control of your clients and invoicing.
- Your customers submit service requests by means of your own branded web portal, an 800 number, or by sending an email to your specified mailbox.
- Each client request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified online until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Organizations
Progent's consulting expertise for network service organizations allows you to act as a single point of contact for practically all IT guidance and troubleshooting your clients may need. You can build your team and core in-house competencies steadily without having to turn down new business owing to a lack of in-house expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent works as a seamless supplement to your internal IT service team, responding to your coordination, and invoices you instead of your client.
- Granular Billing: Progent charges by the minute to minimize expenses.
- Extensive Service Reporting: Progent uses an advanced service documentation platform to make sure all IT services delivered are fully described. This enables your IT support organization to shift service responsibilities to internal personnel when you have sufficient staff and appropriate technical skills.
- Safely Expand Your IT Support Business: You can easily and safely accept additional jobs outside your core fields of expertise and serve new geographies without the risks involved with expanding your head count too quickly.
- Strengthen Your Name: You can improve your mind share as a full-spectrum network service firm by delivering more services to more clients using your own company name.
- Add to Your IT Support Portfolio: Progent can provide world-class support in a broad range of technologies and can be a reliable resource for growing your IT support operations.
- Fast Escalation: With a sizable team of top-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
- Keep Your Customers Satisfied: Satisfied customers keep coming back. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from your competitors.
- Remote Technical Support Experts: For 20 years, Progent has provided online network support ranging from Call Center support to advanced consulting. Effective online service cuts costs while delivering fast solutions.
- Major Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP, CISM, and CRISC. Learn more about Progent's technology certifications.
Progent's Areas of Expertise for Cleveland, Ohio Companies
Progent's veteran team of certified consultants and technical experts offers Cleveland, Ohio businesses a wide range of online consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service providers include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Migration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Upgrade Consulting
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Consulting
- Active Directory and Azure Active Directory Integration
- Office/Microsoft 365 Integration
- Dynamics GP Expertise
- Azure, AWS, Google Cloud
- Online Network Support
- Work from Home Support
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Configuration
- Security and Compliance Monitoring
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Configuration
- Call Center Services
- Desktop Tech Support
- Data Center Solutions
- Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Expertise
- Virtualization Management
- Fast, Affordable .NET Software Development.
- Hyper-V Deployment
- VMware vSphere Configuration
- Citrix XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- BYOD Management
- iPhone Integration
- Android Smartphone Management
- Ransomware Defense and Recovery
- Backup/Recovery Solutions
- Cisco VoIP Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E Access Point Setup
- Wi-Fi Site Assessments
Find Out More About Progent's Reseller Program for IT Service Providers in Cleveland, Ohio For additional details about Progent's reseller program for network service firms in Cleveland, Ohio, call 1-800-993-9400 or visit Contact Progent.
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Small Business Integration Support
CCIE Expert Certified Small Office Network Support Services
If you have a company information system with 10 to 50 desktop clients, Progent's IT outsourcing services free your business from over-reliance on single freelance consultant while giving you cost-effective and dependable access to enterprise-class network expertise. By providing network consulting help when you need it, offering advanced expertise for key technologies, delivering value-added support such as 24x7 network monitoring, and charging only for support you receive, Progent offers you an economical solution for optimizing the productivity of your small business information system. Progent is the intelligent way for small organizations to create and maintain a reliable and secure IT system and to have fast access to the experienced help typically restricted to businesses who can support a sizeable in-house IT group.
Outsourcing Telecommuting
Helpdesk for At Home Workers Support Outsourcing
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After Hours Two-factor Authentication Support and Integration
Top Duo Two-factor Authentication (2FA) Technology Consulting
Progent's Duo managed services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Android, and other personal devices.
Midsized Business Systems Support
Cisco Certified Systems Support Midsize Company
Progent provides network services for medium size companies who have 100 to 250 network users. The medium size company or office has traditionally been an overlooked part of the market for network consulting services. The cost structures and support access practices of major outside support firms make them excessively expensive for the typical small company or small medium business (SMB), which commonly relies on a minimal information technology budget with which to support an information network whose complexity and sophistication are frequently similar to the networks of much larger enterprises. Progent's support delivery model, which takes great advantage of remote support, virtual network technology and proactive network monitoring, significantly reduces the network maintenance costs of an SMB while offering the mid-size company with enterprise-level service from certified, IT experts knowledgeable in a wide array of small business network solutions. If your medium size company or small business is searching for levels of IT support appropriate for a mid-size office without budgeting enterprise prices, you need Progent.
Infor SyteLine CloudSuite Shop Trak Consulting Services
Consultant Services Infor SyteLine CloudSuite Installation
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that incorporates over a quarter century of background helping manufacturing and distribution companies to simplify supply chains and streamline key processes in order to bring products to market quickly and meet customer commitments dependably. Progent offers the skills of an ERP consultant with over two decades of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide remote or onsite consulting that can range from occasional advice to end-to-end solution design and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, customization, Configure/Price/ Quote, web site integration, debugging, data conversion, Microsoft 365 integration, disaster recovery planning, and database administration.
Top Quality Engineers Office Word forms
24/7 Office Word 2016 Technology Professional
Progent's certified Office Word and Microsoft 365 Word experts can provide a wide range of affordable online consulting services to assist you to maintain your legacy Microsoft Word environment or assist you to move to a current release of Microsoft Office Word. Support available from Progent's experts include VBA programming, identifying and fixing compatibility issues between different releases of Office Word, interfacing Word with different Microsoft Office applications like Office Excel and Outlook or with third-party data sources and plug-ins,infrastructure enhancements for dependable. reliable cloud access, security and compliance support, smart phone integration, and remote training sessions tailored for individuals or groups.
Small Business APs Support
Small Business WAP551 Setup and Support
Cisco's Small Business series of access points are Linux-based devices intended as entry-level wireless solutions for small offices. Progent's Cisco CCIE Wi-Fi network infrastructure experts offer remote or onsite integration and debugging support to assist your organization to design, implement, upgrade, optimize, administer and debug Cisco Small Business Wi-Fi access point deployments of any size or topology.
Google Cloud AI Building Blocks Consultancy
Google Cloud Machine Learning Consultancy
Progent can provide affordable remote and on-premises support to assist businesses of any size to move all or part of their critical IT resources to Google Cloud Platform services. This can save time and hardware costs and enable access to Google's state-of-the-art machine learning tools. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness assessment, architectural design, testing, deployment, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security.
Microsoft Skype for Business Instant Messaging Support and Setup
MCSE Expert Certified Skype for Business IM Engineers
Progent's Microsoft-certified consultants can provide online and on-premises consulting services for companies of any size to evaluate the costs/benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any release of Lync Server or Microsoft Office Communications Server. Progent can assist you to plan a local, cloud-based or mixed topology; interface Skype for Business with SQL Server,Exchange, SharePoint Server and Office or Microsoft 365; set up HA mechanisms; interface Skype for Business with your PSTN gateway; and integrate third-party collaboration platforms like Cisco UC. Progent's certified data security consultants can help you create and verify a security environment for your Skype for Business deployment that is compliant with regulatory requirements.
Microsoft Exchange Technology Consulting
Migration Consulting Exchange 2000
Progent is one of the most experienced network support firms for designing email systems based on Microsoft Exchange 2000 Server. Progent is skilled in helping small companies get all the advantages of Exchange Server 2000 under typical situations such as upgrading from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 Server management.
Microsoft Certified Help and Support Knowledge Transfer
Knowledge Transfer Troubleshooting
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent can focus on delivering high-value skills where Progent faces little competition. Small companies who work with trusted independent consultants or who employ in-house IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, secure, and productive.
SCCM 2007 Asset Management Consulting
Top Ranked SCCM 2007 Asset Inventory Integration
Progent can help your business to support System Center 2007 Configuration Manager to simplify administration, enhance security and compliance, and boost productivity by ensuring that critical applications stay current, tracking product licenses, and monitoring usage profiles so you can make informed buying decisions. When your organization is ready to upgrade your SCCM 2007 configuration management ecosystem, Progent can assist you to plan and implement a smooth move to SCCM 2012.
Dynamics GP 2010 Onsite Technical Support
Dynamics GP Great Plains Software Technical Consultant
Key characteristics of Microsoft Dynamics GP software include a modular structure that allows you to buy only the components you require, a standardized architecture based on Microsoft technologies to protect your investment and offer a tightly interconnected environment, advanced reporting services that permit you to track all activities, income and expenses and sales trends, compatibility with Microsoft Office to enable access to corporate information, the capability to integrate data from virtually any database or desktop application into Microsoft GP, plus an open architecture that makes it possible to develop specialized applications. Progent can help you configure and support a reliable, secure server and communications network to support Microsoft Dynamics GP/Great Plains, and can provide expert GP consultants to help you convert the powerful features of Dynamics GP accounting into a productive business solution.
CCDP Expert Certified wireless IP phones and CUCM Integration Support
24-Hour Cisco Expert wireless IP phone configuration Computer Consultants
Progent's Cisco-certified Wi-Fi integration consulting experts can help organizations to configure, administer, and troubleshoot Cisco Wi-Fi products including Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.
Award Winning ISA 2006 Remote Technical Support
Microsoft Certified Partner ISA 2006 Firewall Engineers
Application Publishing with Internet Security and Acceleration Server 2006 provides more protection of intranet resources while supporting enhanced efficiency by making these resources available to authorized remote users. ISA Server can protect business applications, services, and data across all network layers with application-layer filtering and powerful publishing wizards. Progent's Microsoft-premier ISA Server consultants can show you how to design, install, set up, and support ISA Server on your system so that your business achieves a highly functional and economical balance of security, convenience, and performance.
Microsoft Project Team Planner Programming
Project Server Development Firms
Progent's Microsoft-certified consultants offer advanced expertise in implementing, managing and troubleshooting any edition of Microsoft Project, Project Server, and Microsoft Project Online and can deliver a broad variety of affordable remote support services based on proven best practices to assist organizations of all sizes to receive all the benefits of this powerful platform. Services offered by Progent include solution design, installation and upgrades, setting up safe collaboration among local and offsite users, network infrastructure optimization, and customized online training.
Network Consulting Firms Microsoft SQL Server
Microsoft SQL Server Onsite and Remote Support
SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the rapid creation of cutting-edge high-end applications that can provide your business a critical competitive edge. SQL Server features built-in support for XML and the capability to communicate across the Internet and beyond the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of work supporting Microsoft integration, ensures you success in planning, installing and administering Microsoft SQL Server applications that are seamlessly connected with other applications based on Microsoft's .NET platform.
Support Outsourcing Extended Call Desk
Shared Call Center Integration Services
Progent's Standard Help Desk Services offer an end-to-end solution that manages all aspects of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Support services are offered at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Desktop VPN Server Recovery
Desktop VPN Small Business IT Support
Progent's remote connectivity and smartphone synchronization experts can help your business to plan and deploy secure access solutions for off-site desktops, laptops, and smartphones so they integrate seamlessly with your IT network, enabling you to optimize the productivity of your off-site workforce.
Teleworker Data Protection Help and Support
Work at Home Data Protection On-site Technical Support
Progent can assist small and mid-size businesses to design, install, validate and troubleshoot backup/recovery solutions to support offsite workers.
Remote Server Management Onsite Technical Support
Automated Server Inventory Setup and Support
ProSight LAN Watch is Progent's server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by checking the health of critical devices that drive your network environment. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to impact your business.
Microsoft Live Communications Server Professionals
Biggest Engineers Microsoft LCS Server
Microsoft Communications Server delivers Instant Messaging and Real Presence in an extensible, enterprise-grade package offering advanced protection, transparent compatibility with other Microsoft software, an expandable, standards-based development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. The product offers cost savings and improved business efficiencies, increased worker output, and better intellectual property security. Microsoft Office Communications Server 2007 has been superseded by Lync, which in turn has been replaced by Skype for Business. Progent's certified IM and Presence consultants offer online and onsite support and mediation help for your Office Communications Server deployment and can help you to assess the costs and benefits of upgrading to Skype for Business. Progent can also help you to design and implement a smooth migration that will add business value to your information network
ransomware cleanup and recovery Professionals
DopplePaymer ransomware recovery Services
Progent's ransomware experts can assist you to assess your ransomware vulnerability, remotely monitor and protect your IT environment, assist with negotiating a settlement with a hacker, and restore a network damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
Microsoft Exchange Server Upgrade Specialist
24/7 Consultants Exchange Migration
Progent can provide comprehensive support for each step of your Microsoft Exchange 2010 migration with services that include outsourced or co-sourced project management, site readiness preparation, project planning, specification of new software and equipment needed, recommended vendor sourcing, system testing at client location or at Progent's test facility, managing temporary coexistence between Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the production system, deactivating the old servers, and webinar training for client's support group and end users.
Exchange 2019 Planning Computer Consultants
Integration Exchange Server 2019
Progent can help you in any facet of your migration to Microsoft Exchange Server 2019 such as deploying Windows Server 2019 Core as a host for Exchange; planning high availability (HA) system topology for a local, Microsoft cloud connected or hybrid deployment; moving mailboxes; designing and implementing Windows Hyper-V; setting up HLB; configuring Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365 and configuring Outlook.
Ubuntu Linux Engineers
Debian Linux Technical Support Services
Progent's Linux consulting services provide small businesses and developers assistance with managing and maintaining Linux computers that operate with Microsoft-based networks. Progent offers your business contact with Linux consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of expertise offers you an easy one-stop source to help you build and manage a secure and reliable cross-platform connectivity and communications infrastructure that supports Linux and Microsoft interoperability by integrating Microsoft Windows with leading Linux variations such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.
