To get immediate remote assistance with computer security problems, companies in Cleveland Ohio have access to world-class expertise by contacting Progent's security professionals. Progent's online service consultants are available to offer efficient and low-cost assistance with security emergencies that threaten the productivity of your IT network. Progent's accredited engineers are premier to support environments powered by Microsoft, Linux, macOS and OS X, Sun, and popular derivatives of UNIX. Progent's wide array of consulting services encompasses firewall technology, email filtering and encryption, secure network infrastructure, and disaster recovery preparedness. Progent's technical support team has been awarded the industry's top security certifications including Certified Information Security Manager and ISSAP.

Progent provides remote security support on a by-the-minute basis with no minimum minutes and without additional fees for sign-up or off-hour service. By billing per minute and by providing top-level expertise, Progent's billing policy keeps expenses low and eliminates situations where quick fixes turn into big bills.

Our System Has Been Hacked: What Can We Do Now?
Cybersecurity ConsultantsIn case you are now fighting a network security crisis, go to Progent's Urgent Online Computer Support to see how to get fast aid. Progent maintains a team of veteran cybersecurity specialists who can provide online and onsite support that includes threat containment, mitigation, restoration, forensics, and hardening of your cybersecurity defense to guard against future attacks.

For businesses that have prepared beforehand for a security breech, the step-by-step incident response model promoted by GIAC is Progent's approved method of responding to a major security incident.

Introduction to Security Support Services
Managing computer security as well as staying ready for recovering critical data and functions following an attack requires an on-going effort that entails a variety of technologies and procedures. Progent's certified experts can help your organization at any level in your attempt to guard your information network, ranging from security evaluation to designing a comprehensive security strategy. Key areas covered by Progent's security engineers include Planning and Implementation, Information Restoration and Security Forensics, and Outsourced Protection from Email-Borne Spam and Viruses.

Designing and Building Secure Environments
Every organization should develop a carefully considered security plan that includes both proactive and reactive activity. The proactive plan is a collection of steps that works to reduce security gaps. The reactive plan defines activities to help IT personnel to inventory the damage caused by a breach, remediate the damage, record the event, and restore network activity as quickly as possible. Progent can advise you how to build security into your business processes. Progent can install auditing utilities, create and build a safe network architecture, and propose processes and policies to optimize the protection of your computing environment. Progent's security professionals are ready to help you to set up a firewall, design safe remote connectivity to email and information, and configure an efficient virtual private network (VPN).

If you are looking for an affordable way for jobbing out your network security management, Progent's 24x7 Monitoring Services feature continual online server tracking and fast resolution of emergencies.

Hybrid Cloud Solutions
Progent can assist your company you to design, implement, manage and troubleshoot enterprise hybrid cloud solutions that include physical and cloud resources and that comply with government and industry data security standards. (Find out about Progent's Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) enterprise hybrid cloud solutions, and Google Cloud planning and integration expertise.)

Data Recovery and Failure Analysis
Progent has skill in recovering networks and computers that have been compromised, are suspect, or have stopped working following a security penetration. Progent can show you how to assess the losses caused by the breach, return your company to normal business operations, and retrieve data compromised owing to the attack. Progent's certified specialists can also oversee a comprehensive forensic analysis by going over event logs and utilizing other advanced forensics techniques. Progent's background with security issues reduces your off-air time and allows Progent to propose effective strategies to avoid or mitigate new attacks.

Ransomware Removal and Recovery Expertise
Progent offers the help of proven ransomware recovery consultants with the knowledge to reconstruct an information system that has suffered an attack by a ransomware cryptoworm like Ryuk, Dharma, NotPetya, or Locky. For more information, see ransomware removal and restoration expertise.

Progent's Flat-rate Managed Services for Information Security
Progent's low-cost ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:

ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the entire threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver centralized management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

ProSight IT Asset Management: IT Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.

Specialized Security Expertise Available from Progent
Progent's certified security consultants can provide unique support in vital facets of computer protection including:

Security Vulnerability Evaluation and Security Compliance Assessment
Progent offers experience with information risk evaluation software like Microsoft Baseline Security Analyzer and LANguard from GFI for conducting a variety of comprehensive network scans to uncover possible security holes. Progent has extensive skills with these tools and can help your company to analyze audit reports and react efficiently. Progent's certified security engineers also offer web software testing and can perform thorough evaluation of corporate-wide security to assess your company's compliance with key industry security specifications such as FISMA, NIST, and ISO 17799. In addition, Progent can assess the strength of your wireless security including stationary wireless appliances as well as mobile devices. Read more information concerning Progent's Security Vulnerability Audits and Compliance Testing.

Cisco Security, PIX and ASA Firewall, VPN, Aironet and Meraki Wireless Help
Progent's Cisco CCIE engineers and Cisco Certified Network Professionals can deliver in-depth consulting services for Cisco's entire family of protection and Virtual Private Network (VPN) technologies including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module, secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed APs, and Catalyst Series switches. Read additional details about Cisco Security, Virtual Private Network and Wireless Help.

Other Firewall and Virtual Private Network Consulting Services
As well as supporting a wide range of security solutions from Microsoft and Cisco, Progent can provide companies of all sizes top-level engineering services for technologies from other important firewall and Virtual Private Network (VPN) suppliers. Progent's consultants can provide:

Unannounced Intrusion Testing Services
Unannounced intrusion testing is a key technique for allowing companies to understand how vulnerable their IT systems are to serious threats by testing how thoroughly network security procedures and mechanisms stand up against planned but unpublicized intrusion attempts instigated by veteran security engineers utilizing the latest hacking techniques. Find out more information concerning Progent's Penetration Testing Services.

Certified Information Security Manager (CISM) Security Support Expertise
CISM Engineers for Cleveland OhioCISM defines the core competencies and international standards of service that information technology security professionals are expected to master. CISM offers business management the confidence that consultants who have been awarded their accreditation have the experience and skill to offer efficient security administration and consulting support. Progent can provide a CISM-certified expert to assist your enterprise in key security areas including data protection governance, risk assessment, information protection process control, and incident handling management.

Get the details concerning Progent's Certified Information Security Manager Security Support Assistance.

Certified Information Systems Security Professionals (CISSP) Security Support Services
CISSP Premier System Security Specialists for Cleveland OhioProgent's Certified Information Systems Security Professionals (CISSPs) are cybersecurity engineers who have been awarded CISSP certification through verified experience, extensive study, and formal examination. CISSP qualification indicates mastery of a worldwide standard for IT security. ANSI has given the CISSP credential official recognition in the field of IT security under ISO/IEC 17024. Areas of expertise covered under CISSP include security administration practices, security design and test systems, access permission systems, applications development security, operations security, hardware security, cryptography, communications, Internet security, and business continuity planning.

Find out more information about Progent's Certified Information Systems Security Professionals (CISSP) Support Expertise.

CISSP-ISSAP Premier Consultants for Secure System Infrastructure
CISSP Information Systems Security Architecture Professionals for Cleveland OhioProgent's ISSAP Premier cybersecurity consultants are specialists who have been awarded ISSAP certification following thorough examination and substantial hands-on work with network security architecture. ISSAP consultants have in-depth knowledge of access management mechanisms and techniques, phone system and network security, cryptography, needs evaluation, BCP and disaster recovery, and physical security integration. Progent's ISSAP-premier security specialists can help your company with all phases of architecture security.

Find out additional information concerning Progent's ISSAP Certified Protected Network Architecture Engineering Services.

CISSP-ISSEP Premier Security Engineering Experts
CISSP-ISSEP certified Network Security ConsultantsNetwork Security consultants with CISSP-ISSEP (Information Systems Security Engineering Professional) certification have shown their ability to provide enterprises with the expertise associated with a senior systems engineer, information assurance systems engineer, information assurance officer, information assurance analyst, or senior security analyst. Progent offers the skills of a certified CISSP-ISSEP cybersecurity consultant to assist your organization to utilize current system security engineering theory and techniques in system development, review and evaluate system security designs according to security engineering leading practices, produce cohesive system designs that include compliant cybersecurity features for all key system functions, develop effective design and configuration strategies to deliver operational security, perform comprehensive risk analysis, and recommend realistic cybersecurity solutions that balance your operational goals with your organization's tolerance for risk.

Find out more about Progent's CISSP-ISSEP Cybersecurity Engineering Consulting Services.

Certified Information Systems Auditor Professional Services
CISA Cybersecurity Auditor Experts for Cleveland OhioThe CISA accreditation is a globally recognized qualification that signifies mastery in network security auditing. Accredited by ANSI, the CISA credential has candidates pass an extensive test overseen by the ISACA professional association. Progent offers the expertise of a CISA-Certified security audit consultant able to help businesses in the fields of IS audit process, IT administration, network assets and infrastructure lifecycle, information technology service delivery, safeguarding data assets, and business continuity preparedness.

Get more details about Progent's CISA Professional Services.

CRISC Network Risk Mitigation Consultants
CRISC Network Risk Consultants for Cleveland OhioThe Certified in Risk and Information Systems Control (CRISC) certification program was initiated by ISACA to verify a consultant's ability to plan, deploy, and maintain IS control mechanisms to reduce network risk. Progent offers the services of a CRISC-certified consultant to assist you to create and carry out a workplace continuity or disaster recovery plan based on leading practices promoted by CRISC and crafted to align with your company's risk appetite, business goals, and IT budget. Progent's risk management services are a good fit the services available from Progent's CISA-Certified security engineers for impartially evaluating your IS management mechanisms and with the expertise of Progent's CISM experts for implementing security policies.

Learn the details concerning Progent's CRISC-certified Network Risk Management Support.

GIAC (Global Information Assurance Certification) Support Services
Security Engineers with GIAC Certification for Cleveland OhioGIAC (Global Information Assurance Certification) was established in 1999 to certify the knowledge of IT security experts. GIAC's mission is to verify that a certified security consultant has the knowledge necessary to deliver support in vital categories of system, data, and application software security. GIAC accreditations are acknowledged by businesses and institutions around the world including U.S. National Security Agency (NSA). Progent can provide the expertise of GIAC certified security engineers for any of the network security capabilities covered under GIAC certification topics such as assessing perimeters, security incident response, traffic analysis, web-based application security, and SIEM solutions.

Learn additional information about Progent's GIAC Information Assurance Expertise.

Depend on Progent for Computer Security Help
If your business is situated in Cleveland Ohio and you're trying to find network security engineering help, phone Progent at 800-993-9400 or refer to Contact Progent.

Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Cleveland region

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
United States
(412) 387-1444 Pittsburgh Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services
Toronto 250 Yonge St
Toronto, ON M5B 2L7
+1 647 317 9100 Toronto Network Support Services

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    Progentís IT outsourcing services provide budget-friendly network consulting for medium-size corporations. Whether it involves designing system architecture, setting up an internal Help Desk or using an outside one, rolling out an updated email platform, monitoring your network, or building an on-line business solution, outsourcing your network engineering services can reduce costs and minimize uncertainties, allowing IT support expenses to grow in a more linear and controlled manner than is possible by assembling a bulky, all-purpose in-house IT organization. Progentís Outsourcing White Paper and datasheets explain how Progent can enable you to build a secure and robust system foundation for your critical Windows-based business software such as Windows 2008, Exchange Server, and Microsoft SQL Server 2008.

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    Progent's Cisco CCIE-certified network infrastructure consultants have extensive background helping ISPs to architect, implement, manage, optimize, and debug high-availability, extensible connectivity solutions suitable for public networks.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Progent provides clients access to engineers who have been awarded some of the computer industry's most prestigious certifications. Progent thinks that clients deserve to be sure that their computer service providers have formal testing plus broad real-world backgrounds so that Progent's customers can use Progent's support with confidence. In many cases, vendor certifications like the Cisco Certified Internetwork Experts (CCIE) brings priority for substantially better vendor assistance than is offered to uncertified consultants, allowing Progent to offer clients a higher class of IT support. In other cases, major certifications such as CISA or ISSAP for network security can aid enterprise customers to show compliance with regulatory requirements by engaging the services of recognized industry professionals.

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    Progentís non-stop interoffice connectivity and fault tolerant system infrastructure professionals can help small companies achieve non-stop Interoffice connectivity through fully redundant system architectures with automatic failover. Progentís Cisco Certified Internetwork Experts can design and implement high-availability Inter-office networks based on zero-downtime EIGRP network routers or non-stop OSPF configurations of Cisco routers. Progent can show you how redundant connectivity and automatic fail-over can provide affordable 24x7 interoffice networking.

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    Fortinet FortiGate next-generation firewalls are industry leaders in offering top throughput for SSL/TLS inspection. Progent's Fortinet FortiGate firewall experts can assist your business to integrate your Fortinet FortiGate firewalls to safeguard all your IT resources at the network perimeter, within the data center core, at branches, and at the cloud edge.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to streamline their business processes by automating crucial sales activities including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online ecosystem and automating their sales processes, merchants can broaden their market, reduce their operating costs, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and speed up your return on investment.

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    Small to middle size businesses can now get all the benefits of System Center Operations Manager 2007 and in addition have fast access to Progentís Microsoft and Cisco Certified IT consulting professionals. With Progent's affordably priced network service packages, small organizations can select a basic Microsoft System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing package. Progent offers expertise in Operations Manager to provide small company information systems world-class availability, security, and productivity.

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    If your company does not require immediate remote support but expects to require technical services with your network soon, you can conserve time and expenses and guarantee that the right IT skill will be ready when you require it by contacting a Progent sales agent and signing up as a customer. For details, phone 800-993-9400 or send email to

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    ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of the time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it.

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    Progent's Cisco-certified CCIE network experts can assist your business to set up, manage, update and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall support, Meraki and Aironet Wi-Fi access point support, Cisco IP phone support, and CUCM/CallManager software support.

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    Progent can help you design, deploy, manage, monitor, and troubleshoot a viable Wi-Fi network architecture, select appropriate components, and integrate access points, bridges, antennas, wireless controllers, and various wireless products. Progent can also help you build a thorough 802.11ac wireless system security strategy that is well aligned with the security strategy for your entire corporate network.

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    Progent can assist you to support Microsoft System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, improve security and compliance, and boost productivity by ensuring that critical applications are always up to date, tracking licensing, and monitoring usage profiles so you can make informed buying choices. Once you are set to update your SCCM 2007 change management ecosystem, Progent can assist you to plan and implement an efficient migration to SCCM 2012.

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    Progentís certified Cisco IT security consulting professionals offer high-level PIX Firewall and ASA Firewall consulting support covering infrastructure design, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack defense, and secure connectivity services. Ranging from economical, plug-and-play desktop appliances for small and home businesses to scalable enterprise-level appliances, Cisco PIX Firewall and ASA Firewalls offer advanced security, performance, and high availability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a proven, specially designed platform, eliminating possible OS-specific security gaps.

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  • Mid-sized Office IT Outsourcing Companies
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    Progent provides IT services for medium size businesses who have 100 to 250 system clients. The mid-size company or office has typically been an underserved part of the market for IT consulting expertise. The overhead and support delivery practices of large third-party service organizations make them excessively costly for the typical small business or small medium business (SMB), which commonly relies on a modest information technology budget with which to support an information network whose advanced technology and sophistication are frequently comparable to the networks of far bigger companies. Progent's service delivery model, which takes full advantage of remote service, virtual office infrastructure and 24x7 network monitoring, dramatically lowers the network maintenance costs of a small-medium business while providing the small company with enterprise-level service from professional, world-class experts with background in a wide array of small business technologies. If your mid-sized company or small business is looking for the quality of network help needed by a medium size office without paying enterprise costs, call Progent.

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