Ransomware : Your Worst IT Disaster
Ransomware  Recovery ProfessionalsRansomware has become an escalating cyber pandemic that represents an enterprise-level danger for businesses of all sizes poorly prepared for an assault. Different iterations of ransomware such as Reveton, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been circulating for years and still cause destruction. Newer variants of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, along with frequent as yet unnamed malware, not only encrypt on-line data files but also infiltrate many available system backup. Files synchronized to the cloud can also be corrupted. In a vulnerable environment, it can render automatic recovery impossible and basically knocks the network back to square one.

Getting back programs and information after a crypto-ransomware intrusion becomes a sprint against the clock as the targeted business tries its best to contain and clear the virus and to restore enterprise-critical activity. Since ransomware requires time to replicate, penetrations are usually sprung during weekends and nights, when penetrations are likely to take more time to detect. This multiplies the difficulty of quickly assembling and coordinating a capable mitigation team.

Progent makes available a variety of help services for securing Cleveland enterprises from ransomware attacks. Among these are user training to help recognize and avoid phishing exploits, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's AI-based cyberthreat defense to identify and extinguish zero-day malware attacks. Progent in addition provides the assistance of seasoned ransomware recovery consultants with the skills and perseverance to restore a breached environment as rapidly as possible.

Progent's Ransomware Recovery Support Services
After a crypto-ransomware attack, sending the ransom in cryptocurrency does not ensure that distant criminals will provide the codes to decrypt any or all of your files. Kaspersky Labs determined that 17% of ransomware victims never restored their data after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the average crypto-ransomware demands, which ZDNET estimated to be around $13,000 for small businesses. The fallback is to setup from scratch the critical elements of your IT environment. Without access to full information backups, this requires a wide range of skill sets, professional team management, and the willingness to work 24x7 until the recovery project is done.

For decades, Progent has offered expert Information Technology services for businesses throughout the U.S. and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes engineers who have been awarded top certifications in leading technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security consultants have garnered internationally-renowned certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has expertise with accounting and ERP applications. This breadth of expertise affords Progent the ability to rapidly identify necessary systems and integrate the surviving components of your network environment following a crypto-ransomware penetration and rebuild them into a functioning system.

Progent's security team uses state-of-the-art project management systems to coordinate the sophisticated restoration process. Progent understands the urgency of acting quickly and in concert with a customer's management and IT resources to assign priority to tasks and to get the most important applications back on line as soon as possible.

Client Case Study: A Successful Ransomware Attack Restoration
A client sought out Progent after their organization was attacked by the Ryuk crypto-ransomware. Ryuk is thought to have been deployed by North Korean state sponsored hackers, possibly using algorithms leaked from the U.S. National Security Agency. Ryuk seeks specific organizations with little or no tolerance for operational disruption and is one of the most profitable iterations of crypto-ransomware. High publicized organizations include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a small manufacturer based in Chicago and has around 500 workers. The Ryuk penetration had shut down all business operations and manufacturing processes. Most of the client's data protection had been on-line at the beginning of the intrusion and were encrypted. The client was taking steps for paying the ransom demand (more than $200K) and wishfully thinking for good luck, but ultimately reached out to Progent.

"I can't tell you enough in regards to the support Progent provided us throughout the most fearful time of (our) businesses existence. We may have had to pay the hackers behind this attack except for the confidence the Progent experts gave us. The fact that you were able to get our e-mail and production applications back online in less than one week was amazing. Each consultant I spoke to or texted at Progent was laser focused on getting us working again and was working 24 by 7 on our behalf."

Progent worked hand in hand the customer to quickly assess and assign priority to the essential systems that needed to be addressed in order to resume departmental operations:

  • Windows Active Directory
  • Microsoft Exchange Server
  • Accounting/MRP
To start, Progent followed ransomware event response best practices by stopping lateral movement and removing active viruses. Progent then started the task of restoring Active Directory, the foundation of enterprise networks built upon Microsoft Windows technology. Microsoft Exchange email will not function without AD, and the businesses' financials and MRP system used SQL Server, which needs Active Directory services for security authorization to the information.

In less than two days, Progent was able to re-build Active Directory to its pre-penetration state. Progent then charged ahead with rebuilding and storage recovery on critical applications. All Exchange Server ties and configuration information were intact, which greatly helped the rebuild of Exchange. Progent was able to collect local OST data files (Microsoft Outlook Offline Data Files) on user workstations and laptops to recover mail messages. A recent offline backup of the client's accounting software made them able to restore these essential programs back online. Although a lot of work still had to be done to recover fully from the Ryuk event, essential systems were returned to operations quickly:

"For the most part, the assembly line operation never missed a beat and we delivered all customer orders."

Throughout the following month critical milestones in the recovery project were accomplished through close collaboration between Progent engineers and the customer:

  • Internal web applications were returned to operation with no loss of information.
  • The MailStore Microsoft Exchange Server exceeding four million archived messages was spun up and available for users.
  • CRM/Orders/Invoicing/AP/Accounts Receivables/Inventory Control capabilities were completely functional.
  • A new Palo Alto Networks 850 security appliance was set up.
  • Most of the user workstations were being used by staff.

"A lot of what occurred those first few days is nearly entirely a blur for me, but we will not soon forget the urgency each of you accomplished to help get our company back. I have trusted Progent for the past ten years, possibly more, and each time Progent has outperformed my expectations and delivered as promised. This time was a stunning achievement."

A possible enterprise-killing disaster was avoided by results-oriented professionals, a wide spectrum of IT skills, and close collaboration. Although upon completion of forensics the crypto-ransomware attack described here should have been identified and blocked with modern security technology and ISO/IEC 27001 best practices, team education, and properly executed incident response procedures for data protection and proper patching controls, the reality is that government-sponsored cyber criminals from China, Russia, North Korea and elsewhere are tireless and are an ongoing threat. If you do fall victim to a ransomware attack, remember that Progent's team of experts has proven experience in ransomware virus defense, remediation, and information systems disaster recovery.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were helping), thank you for allowing me to get some sleep after we made it over the first week. All of you did an impressive job, and if any of your guys is around the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting in Cleveland
For ransomware cleanup consulting in the Cleveland metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Progent can help you plan, configure, manage, monitor, and troubleshoot an efficient Wi-Fi network infrastructure, recommend sensible components, and configure wireless access points, bridges, antennas, wireless controllers, and other wireless accessories. Progent can also help you build a complete 802.11x network security strategy that is well aligned with the security strategy for your entire corporate network.

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    Exchange 2013 incorporates major improvements to the functionality of Microsoft Exchange 2010 and delivers important new features as well as a revamped architecture. These improvements favorably impact key areas such as manageability, high availability (HA), security, operational costs, collaboration, expandability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can help you understand the possible business benefits of upgrading to Microsoft Exchange 2013, design a cost-effective test and deployment plan, and educate your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent can also provide affordable online consulting and management for Microsoft Exchange Server 2013.

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    DoubleTake/Carbonite Software offers a family of tools intended to deliver small and midsize companies a variety of cost-effective alternatives for backing up and restoring vital applications such as Exchange Server, Microsoft SQL Server, Blackberry, and Microsoft SharePoint. Progent's disaster recovery planning experts have in-depth backgrounds incorporating DoubleTake/Carbonite technology into small company IT systems to achieve an advanced state of fault tolerance and business continuity readiness at an affordable price.

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    Progent has two decades of background assisting small and medium-size businesses to design, implement, tune, administer, and troubleshoot computer networks that incorporate teleworkers.

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    Progent's Microsoft-certified consultants offer computer support and IT consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progent's support team can help you design, deploy, maintain and manage the entire suite of Windows .NET Servers including SQL Server, Microsoft ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Hyper-V, Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).

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