Ransomware : Your Crippling Information Technology Nightmare
Ransomware  Recovery ExpertsRansomware has become an escalating cyberplague that poses an extinction-level threat for organizations poorly prepared for an attack. Different versions of ransomware like the CrySIS, Fusob, Locky, SamSam and MongoLock cryptoworms have been replicating for a long time and continue to inflict destruction. More recent variants of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, as well as additional unnamed newcomers, not only encrypt on-line critical data but also infect all configured system protection. Information replicated to off-site disaster recovery sites can also be encrypted. In a vulnerable environment, this can make automated restoration impossible and effectively sets the network back to zero.

Recovering applications and data after a ransomware outage becomes a race against the clock as the targeted organization fights to contain and eradicate the ransomware and to resume business-critical operations. Because ransomware needs time to replicate, assaults are usually sprung at night, when successful attacks typically take longer to recognize. This multiplies the difficulty of promptly marshalling and organizing a capable mitigation team.

Progent makes available an assortment of solutions for securing Cleveland businesses from ransomware penetrations. Among these are team member education to become familiar with and avoid phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's AI-based threat defense to identify and suppress day-zero malware attacks. Progent in addition offers the assistance of experienced ransomware recovery engineers with the track record and commitment to restore a compromised network as rapidly as possible.

Progent's Ransomware Recovery Help
Soon after a ransomware attack, paying the ransom in Bitcoin cryptocurrency does not provide any assurance that cyber hackers will return the keys to decipher any of your data. Kaspersky determined that 17% of ransomware victims never restored their information even after having sent off the ransom, resulting in more losses. The gamble is also costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is well higher than the usual ransomware demands, which ZDNET estimated to be around $13,000 for small businesses. The other path is to setup from scratch the mission-critical components of your IT environment. Absent the availability of complete data backups, this calls for a broad complement of skills, well-coordinated project management, and the capability to work 24x7 until the task is complete.

For two decades, Progent has made available expert Information Technology services for businesses across the United States and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have attained top certifications in important technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security specialists have earned internationally-recognized certifications including CISA, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent also has expertise with financial systems and ERP applications. This breadth of experience gives Progent the ability to efficiently determine important systems and integrate the surviving components of your computer network environment following a ransomware penetration and assemble them into a functioning network.

Progent's recovery group has best of breed project management systems to orchestrate the complicated recovery process. Progent understands the importance of working swiftly and in concert with a customer's management and IT staff to assign priority to tasks and to put key applications back on line as fast as possible.

Business Case Study: A Successful Crypto-Ransomware Attack Restoration
A client contacted Progent after their organization was attacked by Ryuk ransomware. Ryuk is believed to have been launched by North Korean government sponsored hackers, possibly adopting technology exposed from the U.S. NSA organization. Ryuk seeks specific businesses with limited room for disruption and is one of the most profitable iterations of ransomware viruses. Headline victims include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturing company based in the Chicago metro area with about 500 workers. The Ryuk event had paralyzed all business operations and manufacturing processes. Most of the client's information backups had been directly accessible at the start of the attack and were eventually encrypted. The client was pursuing financing for paying the ransom (in excess of $200K) and wishfully thinking for the best, but ultimately made the decision to use Progent.

"I cannot say enough in regards to the care Progent gave us throughout the most critical period of (our) company's survival. We had little choice but to pay the cyber criminals except for the confidence the Progent experts gave us. The fact that you could get our e-mail system and important applications back online faster than 1 week was beyond my wildest dreams. Every single person I talked with or messaged at Progent was hell bent on getting us working again and was working breakneck pace on our behalf."

Progent worked hand in hand the client to quickly get our arms around and assign priority to the key elements that needed to be addressed in order to restart company operations:

  • Microsoft Active Directory
  • E-Mail
  • Financials/MRP
To start, Progent followed Anti-virus incident mitigation best practices by halting the spread and cleaning up infected systems. Progent then started the steps of restoring Microsoft AD, the heart of enterprise networks built on Microsoft technology. Exchange messaging will not function without Active Directory, and the client's financials and MRP software utilized Microsoft SQL, which requires Active Directory services for access to the databases.

In less than 2 days, Progent was able to rebuild Active Directory services to its pre-attack state. Progent then charged ahead with rebuilding and storage recovery of essential systems. All Exchange ties and configuration information were intact, which accelerated the restore of Exchange. Progent was able to collect intact OST data files (Outlook Offline Folder Files) on various workstations and laptops to recover email data. A not too old off-line backup of the customer's accounting systems made them able to return these essential services back servicing users. Although a lot of work still had to be done to recover fully from the Ryuk virus, the most important services were returned to operations rapidly:

"For the most part, the production operation survived unscathed and we did not miss any customer shipments."

Over the next month important milestones in the restoration project were accomplished through tight cooperation between Progent engineers and the client:

  • Self-hosted web sites were restored without losing any data.
  • The MailStore Microsoft Exchange Server exceeding four million historical emails was spun up and accessible to users.
  • CRM/Product Ordering/Invoices/Accounts Payable/Accounts Receivables/Inventory functions were fully functional.
  • A new Palo Alto Networks 850 security appliance was installed.
  • Ninety percent of the user workstations were being used by staff.

"A huge amount of what transpired in the initial days is mostly a haze for me, but my team will not forget the commitment each of the team put in to give us our company back. I have trusted Progent for the past 10 years, possibly more, and each time Progent has impressed me and delivered. This event was a Herculean accomplishment."

A probable business-killing disaster was evaded by hard-working professionals, a wide range of subject matter expertise, and close teamwork. Although in post mortem the ransomware penetration detailed here would have been blocked with current security solutions and ISO/IEC 27001 best practices, team education, and well thought out security procedures for backup and keeping systems up to date with security patches, the fact remains that government-sponsored cyber criminals from Russia, North Korea and elsewhere are tireless and are an ongoing threat. If you do fall victim to a ransomware attack, remember that Progent's roster of professionals has a proven track record in ransomware virus defense, mitigation, and data restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (along with others that were helping), thanks very much for allowing me to get some sleep after we got past the initial push. All of you did an impressive effort, and if anyone that helped is around the Chicago area, a great meal is on me!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting Services in Cleveland
For ransomware recovery expertise in the Cleveland metro area, call Progent at 800-462-8800 or go to Contact Progent.

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  • SCCM 2016 and Windows Server 2016 IT Services SCCM 2016 Device Management Outsourcing
  • Security Auditor UNIX Sun Solaris Evaluation

  • Security Audit Technology Professional
    Cybersecurity Audit Specialists

    The CISA accreditation is an important qualification that represents expertise in IS security auditing. Accredited by the American National Standards Institute (ANSI), the CISA accreditation requires that consultants pass a comprehensive test given by the ISACA international professional association. Progent offers the expertise of a CISA-Premier Cybersecurity audit consultant able to help businesses in the fields of IS audit process, IT enforcement, systems and architecture ROI, information technology service delivery, protection of data resources, and business continuity planning.

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  • Online Wireless Site Survey Consulting Services
    Wi-Fi Site Survey Remote Support Services

    Progent's wireless site survey services assist you to plan, deploy and debug a Wi-Fi network customized for your environment, offering you a WLAN that delivers the coverage, performance, capacity, QoS, security, and roaming capability your business needs. Wireless site survey services from Progent include remote predictive modeling for planning a Wi-Fi LAN and on-premises survey services for confirming, optimizing, and debugging an operational wireless network.

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  • SharePoint Server 2007 Onsite Technical Support Cleveland, Cuyahoga County Microsoft SharePoint Server Outsourcing Cleveland, OH, United States
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  • Skype for Business and SQL Server Consultant Services Skype for Business and iPad Specialists
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  • Solaris Security Organizations Audit Sun Solaris
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  • Specialists MySQL Clustering Database DBA Configuration
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  • Onsite Technical Support Meraki Management
    Meraki MS 400 Series Switch Computer Consultant

    Cisco's Meraki family of access and aggregation switches are designed for sites that go from small branches to campuses. Progent's Cisco-certified consultants offer affordable online consulting to assist your company to plan and deploy an efficient network architecture based on Meraki MS switches, streamline network administration with Meraki's cloud-centric management tools, configure policies to maintain security, develop and test a disaster recovery plan, and resolve issues associated with any aspect of your Meraki deployment. Progent can also help your company to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi APs to create a unified networking infrastructure.

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  • Developer Firms Macola
    Support and Help Axapta

    Progent can give you access to experts who can customize your Microsoft Business Solutions ERP, MRP, and accounting system packages to match your particular business requirements. Progent's Microsoft support experts offer expertise in Microsoft Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management Software. Progent also provides custom e-Commerce integration support for safe, company-wide resource sharing plus interfacing with Customer Relationship Management products.

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  • SPS 2016 Support and Help
    SPS 2019 Online Help

    Progent's Microsoft-authorized experts can help you rationalize the economic justification for implementing SharePoint 2007, advise you on the most appropriate version of SharePoint Portal Server for your circumstances, offer setup and integration services, assist you to set up Microsoft SQL Server as a supporting database, optimize your network infrastructure, integrate your off-the-shelf and custom application software to operate with Microsoft SharePoint 2007, design a comprehensive security plan that incorporates portal solutions, and deliver troubleshooting and Help Desk services.

  • Top Quality Exchange Server 2003 Professional Microsoft Certified Expert Online Technical Support Exchange Server 2003
  • Top Quality Windows Server 2012 R2 Storage Spaces Network Consultant Windows Server 2012 R2 Live Migration Professionals

  • Online Crystal Reports Training Specialist
    Urgent Training Professional Live Online Windows 8.1

    Progent's webinars offer small companies the affordability, simplicity, and versatility of virtual seminars and the effective training methods of seasoned teachers who utilize sophisticated collaboration software to reproduce live, participatory classes. Progent offers online training for popular desktop software including elements of Microsoft Office suite such as Microsoft Office Excel, Word, PowerPoint, and Project: Dynamics business accounting and management software such as MS Dynamics GP (Great Plains); plus additional top desktop applications like Photoshop, Adobe Acrobat Writer, and Crystal Reports.

  • Top Ranked Remote Support Services Microsoft SMS Server 24/7/365 SMS Server 2003 Migration Remote Support

  • Google Cloud hybrid solutions Engineer
    Multiple cloud management Professionals

    Progent can assist your IT team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that utilize on-premises IT assets as well as one or more public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Azure hybrid cloud planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has two decades of background providing advanced consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.

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  • Cleveland Immediate Cleveland Egregor Crypto-Ransomware Repair
  • Urgent Cleveland DopplePaymer Ransomware Mitigation Cleveland Ohio, United States Cleveland Egregor Crypto-Ransomware Remediation Cleveland
  • Cleveland Avaddon Crypto-Ransomware Rollback Cleveland Public Square
  • Urgent Small Business Professionals Small Business Configuration
  • VPN Security Compliance Auditor Firewall Security Testing

  • Small Business IT Outsourcing Cisco Certified Design Associate (CCDA)
    Juniper Networks Certified Internet Associate (JNCIA) Professional Services

    Progent offers customers access to consultants who have earned some of the IT industry's most prized credentials. Progent believes that customers deserve to be sure that their IT service professionals have accredited training as well as broad practical backgrounds so that Progent's clients can use Progent's support with trust. Often, vendor credentials like the CCIE brings priority for significantly better vendor support than is offered to uncertified service providers, allowing Progent to deliver customers a higher level of IT service. In other cases, major credentials such as CISM or CISSP for IT security can help corporate clients to show compliance with regulatory demands by using the assistance of accredited industry experts.

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  • Supplemental Call Center Onsite Technical Support
    Extended Help Desk Professional

    Progent's Computer Help Desk Outsourcing Support Services for PC desktop technical support are intended especially for small businesses who need fast availability of a Help Desk Call Center with professional phone support and full escalation options but who have to work within a modest IT budget. Important components of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Support, Optional Remote Access Support, System Assessment, Expert Prioritization, Virtual Helpdesk Services, Per Minute Billing, and Help Desk Call Center Applications Recommendation and Deployment.

  • Windows 2000 Server IT Consultant 24-7 Migration Consulting Windows Server 2000
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  • Ekahau Analyzer Wi-Fi Network Troubleshooting Troubleshooting
    Ekahau Wi-Fi RF Coverage Maps Remote Technical Support

    Progent's Ekahau-certified Wi-Fi consultants can assist your business to plan, install, enhance, manage and troubleshoot a Wi-Fi network adapted to your building. Progent offers online or onsite expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for on-premises RF signal analysis.

  • Work from Home Employees Cleveland Consultants - Connectivity Solutions Guidance Cleveland Offsite Workforce Integration Solutions Consultants Cleveland, OH
  • Work from Home Employees Cleveland Consulting - Setup Consultants Cleveland, OH Telecommuters Consulting Services in Cleveland - Infrastructure Consulting and Support Services Cleveland, Cuyahoga County

  • Small Business Network Consulting Firms Microsoft Office XP
    Microsoft Office XP Support Specialist

    Progent's IT outsourcing packages offer budget-friendly network consulting for small organizations. Whether it includes planning system architecture, setting up an in-house Help Desk or using an outside one, rolling out an updated email platform, monitoring your network, or developing a web-based business application, outsourcing your IT technical services can reduce expenses and eliminate uncertainties, permitting network service budgets to grow in a more moderate and controlled manner than is feasible by building up a bulky, all-purpose in-house network support organization. Progent's Outsourcing White Paper and flyers show how Progent can help you build a secure and highly available network architecture for your critical applications based on Windows.

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