Ransomware : Your Crippling IT Catastrophe
Ransomware  Remediation ExpertsCrypto-Ransomware has become a too-frequent cyber pandemic that represents an enterprise-level threat for organizations vulnerable to an attack. Different versions of ransomware such as Reveton, Fusob, Bad Rabbit, NotPetya and MongoLock cryptoworms have been replicating for a long time and continue to inflict destruction. Modern strains of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, along with frequent unnamed newcomers, not only encrypt online files but also infiltrate any accessible system restores and backups. Files synchronized to off-site disaster recovery sites can also be encrypted. In a poorly architected environment, this can make automatic restoration hopeless and effectively knocks the network back to square one.

Retrieving applications and data following a crypto-ransomware intrusion becomes a sprint against time as the targeted business fights to stop lateral movement and clear the ransomware and to restore enterprise-critical activity. Since ransomware needs time to spread, assaults are frequently launched on weekends and holidays, when successful attacks may take longer to discover. This compounds the difficulty of quickly marshalling and organizing a capable response team.

Progent offers a range of services for securing Cleveland businesses from ransomware penetrations. These include team education to help recognize and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's AI-based cyberthreat protection to detect and disable zero-day malware assaults. Progent also can provide the assistance of veteran ransomware recovery engineers with the track record and commitment to reconstruct a compromised network as quickly as possible.

Progent's Ransomware Recovery Help
Following a crypto-ransomware penetration, paying the ransom in cryptocurrency does not guarantee that distant criminals will respond with the keys to decrypt all your information. Kaspersky estimated that 17% of ransomware victims never recovered their data even after having sent off the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the typical ransomware demands, which ZDNET estimated to be around $13,000 for small businesses. The alternative is to re-install the critical elements of your Information Technology environment. Without the availability of full data backups, this requires a wide range of skills, well-coordinated project management, and the ability to work non-stop until the task is done.

For decades, Progent has made available certified expert Information Technology services for businesses throughout the US and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes professionals who have attained high-level certifications in key technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security engineers have earned internationally-renowned industry certifications including CISA, CISSP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has experience with financial management and ERP applications. This breadth of experience affords Progent the ability to efficiently ascertain critical systems and integrate the surviving pieces of your network environment following a crypto-ransomware event and assemble them into a functioning system.

Progent's recovery team has top notch project management systems to orchestrate the complex restoration process. Progent knows the urgency of working rapidly and together with a customer's management and IT resources to prioritize tasks and to get key systems back online as soon as humanly possible.

Client Story: A Successful Ransomware Penetration Recovery
A small business engaged Progent after their network system was crashed by the Ryuk ransomware. Ryuk is thought to have been deployed by North Korean state sponsored hackers, possibly adopting techniques exposed from the U.S. NSA organization. Ryuk attacks specific businesses with limited ability to sustain disruption and is one of the most lucrative examples of crypto-ransomware. Major organizations include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a regional manufacturing business headquartered in Chicago and has about 500 staff members. The Ryuk attack had frozen all company operations and manufacturing capabilities. Most of the client's information backups had been online at the start of the attack and were destroyed. The client was actively seeking loans for paying the ransom demand (more than $200K) and hoping for the best, but in the end reached out to Progent.

"I can't say enough about the expertise Progent gave us throughout the most stressful time of (our) company's life. We had little choice but to pay the criminal gangs if not for the confidence the Progent group provided us. The fact that you were able to get our messaging and production servers back in less than five days was something I thought impossible. Every single expert I worked with or texted at Progent was laser focused on getting my company operational and was working day and night on our behalf."

Progent worked hand in hand the client to rapidly assess and prioritize the essential applications that needed to be addressed to make it possible to continue business functions:

  • Microsoft Active Directory
  • Email
  • Accounting/MRP
To start, Progent adhered to AV/Malware Processes event response industry best practices by halting the spread and clearing up compromised systems. Progent then began the steps of rebuilding Microsoft Active Directory, the core of enterprise systems built upon Microsoft Windows Server technology. Microsoft Exchange messaging will not operate without Windows AD, and the customer's accounting and MRP software leveraged Microsoft SQL Server, which requires Active Directory for access to the information.

Within 2 days, Progent was able to recover Active Directory services to its pre-virus state. Progent then completed setup and storage recovery on needed systems. All Exchange Server ties and configuration information were intact, which accelerated the restore of Exchange. Progent was also able to collect non-encrypted OST files (Outlook Off-Line Folder Files) on team workstations and laptops to recover email information. A not too old off-line backup of the customer's financials/ERP software made it possible to return these vital programs back online. Although a large amount of work needed to be completed to recover fully from the Ryuk attack, core services were recovered rapidly:

"For the most part, the production manufacturing operation never missed a beat and we made all customer deliverables."

Over the next few weeks critical milestones in the restoration process were accomplished through tight collaboration between Progent team members and the customer:

  • Internal web applications were brought back up with no loss of information.
  • The MailStore Microsoft Exchange Server with over 4 million archived emails was brought on-line and available for users.
  • CRM/Customer Orders/Invoices/Accounts Payable/Accounts Receivables (AR)/Inventory modules were 100 percent recovered.
  • A new Palo Alto 850 security appliance was brought on-line.
  • Nearly all of the user desktops and notebooks were back into operation.

"A huge amount of what occurred those first few days is nearly entirely a fog for me, but I will not soon forget the commitment each and every one of you accomplished to help get our company back. I have been working with Progent for the past 10 years, maybe more, and each time Progent has shined and delivered. This time was a testament to your capabilities."

A possible business-ending catastrophe was evaded with hard-working experts, a wide spectrum of technical expertise, and close collaboration. Although in post mortem the ransomware virus incident described here should have been identified and stopped with modern cyber security technology and best practices, staff training, and appropriate security procedures for data backup and proper patching controls, the fact remains that state-sponsored hackers from China, Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do fall victim to a ransomware incident, feel confident that Progent's team of experts has a proven track record in ransomware virus defense, removal, and information systems disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others who were involved), I'm grateful for making it so I could get some sleep after we made it over the most critical parts. All of you did an incredible job, and if any of your team is around the Chicago area, a great meal is on me!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this ransomware incident report, please click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Expertise in Cleveland
For ransomware system recovery consulting in the Cleveland area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Medium-size businesses can get all the benefits of Operations Manager and have fast access to Progent's Microsoft and Cisco Certified network consulting experts. With Progent's affordably priced network support programs, medium-size businesses can choose a simple co-sourcing service program built around Microsoft Operations Manager with server monitoring, proactive warnings, comprehensive system analysis, Help Desk support, and online service. For companies with mission-critical applications who need non-stop networking, Progent offers a comprehensive round-the-clock outsourcing solution. Progent supports System Center Operations Manager to provide medium-size company information systems world-class reliability, security and productivity.

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    Progent can help you to design a migration to Microsoft Teams from Skype for Business and configure, manage, and debug a cloud or mixed implementation of Teams. Progent can help you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.

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