Expanding your telecommuter workforce can have a major effect on IT architecture, cybersecurity, and company processes. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, administer, tune, and debug IT environments that support at-home workers. Progent can help your Cleveland company to select the right technologies and adhere to leading practices in building and maintaining a secure virtual solution for telecommuters that promotes teamwork and returns top business value. Progent can provide support services ranging from as-needed guidance for helping you over occasional IT bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can help Cleveland, Ohio organizations to with any aspect of creating a high-performing telecommuting environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk services, cybersecurity, data protection solutions, and centralized management.

Network Infrastructure for a Remote Workforce
Setting up the network infrastructure required for a remote work environment can be especially complicated if you have to manage a mix of worker-owned hardware like desktop computers and laptops, routers, and wireless appliances from various vendors and with a variety of operating systems and firmware releases. Progent's experience providing remote help for both legacy and current technologies in remote office venues allows you to make cost-effective use of your existing network infrastructure and offers ready access to expertise for making essential upgrades. Support services offered by Progent to help you to implement a productive telecommuting infrastructure include:

  • VPN connectivity allows you to establish a safe tunnel for authorized at-home workers to access IT assets situated at your corporate datacenter or in a public cloud. Progent can help you to configure and manage VPN access between your teleworkers and your key IT resources by providing online VPN integration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can assist your remote workers to set up Cisco's AnyConnect software for safe VPN connections for a broad selection of endpoint devices such as Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products allow a teleworker to view and use a remote PC's desktop. This gives IT managers significant control over the computing ecosystem of at-home employees and offers remote users a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach home networks to the Internet and support VPN tunnels, home Wi-Fi networks, and firewall services. Progent offers top-tier online support for setting up home routers from a variety of vendors. See router configuration support from Cisco-certified experts.
  • Home Wi-Fi networks, typically shared by families and guests, are commonly used by at-home employees to access their router for work. This can create performance as well as cybersecurity problems. Progent can help businesses to resolve these problems by delivering services like Cisco Aironet configuration consulting, Cisco-certified Meraki wireless installation consulting, and Ubiquiti wireless AP setup assistance.
  • Internet connectivity methods affect the performance and reliability of connections between at-home workers and the corporate data center. Line-of-business applications may require backup Internet access in case the normal connection breaks. Progent offers expertise for picking ISPs, selecting appropriate service bundles, and configuring redundant Internet access. See Internet access integration services.

VoIP Solutions for an At-Home Workforce
Expanding the business phone environment to include telecommuters is vital to supporting an effective at-home workforce. A broad range of cloud-based IP voice products are popular with SMBs to server teleworkers. Many enterprises rely on Cisco's current or legacy products for VoIP management. Progent can help businesses of any size to design or maintain a telecommuter IP voice service that delivers the flexibility, convenience and security needed for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to help organizations optimize their existing Cisco IP voice systems to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced IP telephony capabilities to devices such as VoIP phones, media processing products, VoIP gateways, and multimedia software used throughout the network. Unified Communications Manager manages other combined media services like unified messaging, video conferencing, and team collaboration networks. For more information about Progent's Cisco Unified CM or CUCM support, refer to Cisco Unified Communications Manager consultants.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM. Progent can help you to maintain your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. To find out about Progent's support services for CallManager and Cisco's other early VoIP platforms, visit CallManager expertise.
  • Cisco IP Gateways provide integration with PSTN networks and with clients operating outside the corporate perimeter like at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network infrastructure to work with these VoIP solutions and deliver as-needed deployment and troubleshooting services.

Voice/Video Conferencing for Teleworkers
A broad selection of video conferencing products from major technology companies support online meetings, video conferencing, chat, and screen/content sharing for both local users and telecommuters. Many companies utilize multiple conferencing products to accommodate their various partners and clients. Progent's communications experts can help you to maintain your existing voice/video conferencing environment and optimize the experience of your remote employees.

  • Skype for Business is Microsoft's leading communications product that enables presence, IM, voice and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can help you to configure and maintain Skype for Business clients to support your at-home workforce. For details about Progent's consulting services for Skype for Business, see Skype for Business consulting services.
  • FaceTime is Apple's group video phone app for iOS and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow up to 32 simultaneous users for voice/video sessions. To learn more about Progent's consulting expertise for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most computing devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing discrete content or screens, presentations that embed rich media such as Microsoft PowerPoint, network-based recording, plus revision and playback for future reference and training. To learn more about Progent's support services for Cisco Webex as well as for additional IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with capabilities such as voice/video conferencing, persistent threaded chat, plus file sharing. To learn more about Progent's support services for Microsoft Teams as well as for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging services for these products and help your business to optimize your WAN architecture to host them.

Microsoft Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 suites, providing a rich environment of productivity apps that deliver a consistent user interface for sharing data and ideas across multiple sites and on a broad range of endpoints. Progent has provided online consulting services for Microsoft SharePoint and Exchange Server since their original releases and can assist businesses to configure these critical collaboration platforms to optimize the productivity of your remote workers.

SharePoint Configuration Consultants for At-Home WorkersSharePoint utilizes web entities to allow collaboration and knowledge delivery by providing policy-driven access to data, workflow, and utilities for searching through enterprise-wide information silos. SharePoint permits you to build protected web portals that enables at-home workers to see and update consolidated business intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting services, refer to SharePoint integration and application development consulting.

Exchange Deployment Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting services, visit deployment consulting services for Exchange Server.

Onedrive Deployment Consultants for At-Home WorkersOneDrive is Microsoft's shared cloud storage service, comparable to GoogleDrive. At-home users can store files to OneDrive, and colleagues can share them safely via a web browser. Provided with Office and Microsoft 365, OneDrive enables remote workers to co-author files. Edits made offline are automatically synced when you go back online. To find out about Progent's consulting services for OneDrive, go to Microsoft Onedrive configuration consulting.

Public Cloud Integration for Teleworkers
Progent can provide fast and affordable remote assistance for helping businesses to create, manage and repair integrated hybrid network architectures that combine internal data centers, at-home workers, branch offices, plus cloud services. Progent offers top-tier consultant for all types of public cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help teleworkers resolve problems with public cloud connectivity, authentication, and security.

Azure Integration for At-Home WorkersAzure is a popular family of cloud services that allows you to use IT infrastructure, virtual servers, and key apps hosted on Microsoft's massive cloud. Microsoft Azure features over 100 services services such as the ability to host Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can help your organization to deploy virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure Active Directory, and plan data backup and restore systems with Azure Backup. Progent's cloud experts can also show you how to create protected connections to Azure services for teleworkers by configuring and troubleshooting firewall appliances and VPN tunnels. For details about Progent's consulting services for Microsoft Azure, see Microsoft Azure expertise.

Microsoft 365 Integration for TelecommutersMicrosoft 365, formerly branded Office 365, is Microsoft's popular family of business productivity applications and cloud services available on a subscription basis. Office applications and cloud services are marketed in a selection of plans intended for customers ranging from students and households to large corporations. Progent offers fast and easy remote contact with consultants familiar with Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android technology. Progent can help you to assess the various subscription plans available for Microsoft 365 and deploy 365 apps for your at-home workers in a way that delivers maximum business value. To learn about Progent's consulting services for Microsoft 365, go to Microsoft 365 consulting expertise.

Microsoft 365 Exchange Online Integration Services for Remote WorkersExchange Online is one of the most popular cloud-based applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online provides the benefits of lower costs for physical infrastructure, easier management, on-demand scaling, high reliability, and additional advantages inherent with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to run seamlessly with local deployments of Exchange, enabling you to build hybrid networks. Progent's certified Exchange experts are available for occasional help to get you through challenging technical roadblocks and also offer end-to-end project management outsourcing to make sure your telecommuters have easy and secure access to your Exchange Online deployment. For details Progent's consulting expertise for Microsoft 365 Exchange Online, refer to Microsoft 365 Exchange Online integration and support expertise.

Amazon AWS Integration for TelecommutersAmazon Web Services (AWS) is a pioneer in the public cloud market and is the world's top source of cloud services. Progent offers fast and economical online access to cloud integration consultants who can assist your business to plan, deploy, manage, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with local resources and with other popular cloud platforms such as Azure. Progent also offers access to Cisco-certified CCIE networking consultants to assist your company to build a high-availability network architecture to make sure your employees have a consistent computing environment whether they are working from your main office, a remote branch, at home, or on the move. For details about Progent's support services for Amazon AWS, go to Amazon AWS integration services.

Google Cloud Platform Integration for TeleworkersGoogle Cloud (GCP) is a popular set of cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist you to scale your current IT resources with the Google Cloud Platform, and Progent's database consultants can help you make your critical applications cloud ready so your remote workers can take full advantage of Google Cloud Platform services. Progent's consultants can assist you to deploy virtual machines on Google Cloud Compute Engine, plan a cost-effective storage system with Google Cloud Storage services, and streamline access control for telecommuters with Google Cloud Identity services. Progent's consultants can also assist your organization to use GCP's management technology to control and track your GCP environment. For information, visit Google Cloud Platform integration support.

Help Desk Services for Telecommuters
A sudden, company-wide switchover to a telecommuter workforce, which could be activated by a pandemic or as part of a business continuity plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of remote IT support specialists combined with world-class ticketing and follow-up technology to offer an economical, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from help requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to monitor or update their active trouble tickets, enter information, and upload screenshots and attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical support charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to resolve complex problems. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service enables your company to expand your existing Call Center staff by splitting responsibilities for Help Desk services seamlessly between your in-house IT support organization and Progent's extensive team of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a co-sourcing support solution based on the number one PSA tool for managing service requests and ticketing, establishing ownership, monitoring progress, and producing reports. For information about how Progent's Support Desk Supplementation Services can help your company to deliver world-class technical support to your telecommuters, see Progent's Support Desk augmentation Services.

Security for Teleworkers
Work-from-Home staff members commonly use their own computers and usually operate in a poorly secured physical area. This situation increases their vulnerability to cyber threats and requires careful configuration of corporate firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, intensive user training, and the development of security policies built on best practices. Progent's seasoned roster of data security solutions consultants can assist your business to plan, implement and manage an effective security solution that guards critical IT assets in environments that include at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to build a network that can be securely utilized by on-premises users as well as by an at-home workforce, mobile employees, vendors, customers, and the public. Next-generation firewall appliances permit you to configure and control different access rights to different groups of users and to scale your IT network and modify your security as your company evolves and as cyber threats become increasingly sophisticated. Progent supports both new and legacy firewall devices from all major vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall integration expertise, refer to firewall support expertise.

Remote Endpoint Monitoring Services for At-Home WorkersOnline Endpoint Security Monitoring makes it possible to watch over the various devices utilized by teleworkers and either reject or identify and respond to the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on every protected endpoint, monitoring all activity and utilizing state-of-the-art machine learning from SentinelOne to detect new threats at inception. When an attack is discovered, ProSight Active Security Monitoring instantly disconnects the impacted endpoint device from the corporate network to quarantine the threat. Because the ProSight ASM software agent is autonomous, endpoints stay protected even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight ASM, refer to remote endpoint security monitoring for teleworkers.

Two-factor Authentication (2FA) Services for TelecommutersProgent's Duo authentication Managed Services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected online account and enter your password you are requested to confirm your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used as this second means of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You can register multiple validation devices. To learn more about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services for teleworkers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your information system to all classes of external and internal security attacks for an environment that incorporates teleworkers. Progent can deploy online, automated security inventory software for rapidly and affordably detecting a wide variety of security holes that can be found via the Internet. Progent's endpoint security audit experts, which can be provided by security professionals with advanced credentials such as CISM, CISSP, and GIAC, can assist your business to evaluate your processes and governance policies and review your network infrastructure to allow you to implement top-level protection for your teleworkers.

NodeZero Pentetration Testing for At-Home WorkersHorizon3.ai's NodeZero PEN Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver autonomous testing of your at-home connectivity solution and your internal and perimeter networks so you can expose, prioritize, remediate, and confirm security weaknesses before threat actors can exploit them. Progent's pentest experts can help you to use NodeZero to carry out thorough pentests of your perimeter and your internal network in order to determine your current security profile. Progent can also assist you to harden your existing network security and can assist you to design and deploy a cohesive cybersecurity strategy that streamlines management and provides optimum cyber defense for on-prem, multi-cloud, at-home, and perimeter IT resources. To find out more details about Progent's threat assessment services powered by on NodeZero's pentest platform, refer to Consulting Support for NodeZero's Penetration Test Products.

Download White Paper: Protecting a Work-From-Home Network
To read or download a white paper about key areas to focus on for protecting a network that incorporates telecommuters, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for At-Home Workers
Data Protection covers saving and restoring critical data in order to prevent data loss and minimize recovery time and effort in case of storage problems resulting from equipment issues, programming hiccups, user mistakes, cyber attack, or other causes. Dependable data protection solutions can be especially challenging to architect and manage in hybrid networks that incorporate private data centers, cloud resources, and an at-home workforce.

  • Backup/Restore solutions for remote workers must address diverse types of personally owned endpoints. Progent can provide quick online access to consultants familiar with a broad range of platforms for backing up Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, tablets and smartphones. Popular backup/restore products supported by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect data distributed across a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery service that utilizes cloud storage and features granular recovery and centralized management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) plans commonly anticipate circumstances that require a quick switch to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity specialists can help your business to produce, document and test a DR/BC plan that includes the logistics of moving to telecommuting.

Unified Management for At-Home Workers
Microsoft has rebranded and reshuffled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud-based management of remote endpoints and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager offers a centralized solution for safeguarding corporate information by controlling local, mobile, and home-based endpoints.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing off-premises devices and applications. Remote endpoint devices can be personally owned or company owned. Network admins managing the endpoint devices of at-home workers can use Intune to provision and authenticate apps on devices, push patches and certificates, configure rules for accessing information and resources, set passwords, create VPN connections, determine how home-based workers share data, establish threat defense, ensure compliance, and wipe sensitive information from lost, stolen or deactivated devices. Intune works with iOS/iPadOS, Google Android, Windows, and macOS devices. To learn about Intune and to find out how Progent can assist your company to use Microsoft's Endpoint Management to administer the endpoint computers of your teleworkers, see Intune telecommuter device management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management (MDM) product that helps network managers to keep offsite endpoint devices up to date and secure. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint administration plus VMware's Horizon virtual software delivery technology for identity control, app management, and setup management of endpoint computers. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment through a one-time purchase. Top features of VMware Workspace ONE include fast remote deployment of out-of-the-box notebooks, quick onboarding of new users, policy setting and enforcement for all categories of endpoints, aggregated reporting and analytics, email encryption, and tight integration with Microsoft apps and cloud services. To find out about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE mobile device management consultants.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Cleveland, Ohio organization, call 1-800-993-9400 or go to Contact Progent.