Cleveland Telecommuters Configuration Advisor
Solution Design, Configuration, Administration and Help Desk Consultants
Expanding your telecommuter workforce can have a significant effect on IT infrastructure, security/compliance, and corporate workflows. Progent has 20 years of background helping SMBs to design, configure, administer, optimize, and debug IT networks that support a remote workforce. Progent can assist your Cleveland company to pick the right tools and follow leading practices in building and operating a safe virtual office solution for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide support services that go from as-needed guidance for getting you past occasional IT roadblocks to full project management to help you successfully complete mission-critical tasks.
Progent can assist Cleveland, Ohio companies to succeed with any facet of building a high-functioning telecommuting ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, security and compliance, backup/restore solutions, and centralized management.
Infrastructure for an At-Home Workforce
Integrating the network infrastructure required to support a remote workforce can be particularly complicated if you must manage a combination of worker-owned equipment like PCs and notebooks, routers, and Wi-Fi appliances from different manufacturers and with a mix of OS software and firmware levels. Progent's experience providing remote help for both outdated as well as modern IT products in remote office venues allows you to make cost-effective use of your available network infrastructure and provides you with fast access to expertise for implement necessary upgrades. Services offered by Progent to help you to implement a productive telecommuting ecosystem include:
- Virtual Private Network technology allows you to establish a secure tunnel for authenticated remote workers to access IT resources situated at your company data center or in the cloud. Progent's consultants can help you to configure and maintain VPN access between your teleworkers and your various IT resources by providing online VPN configuration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA experts can help your remote workers to utilize Cisco's popular AnyConnect software to provide safe VPN connections for a broad selection of endpoint devices such as Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products allow a teleworker to see and interact with a data center PC's desktop. This technology gives IT managers more control over the digital ecosystem of telecommuters and offers remote users a familiar experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers connect home networks to the Internet and typically support VPN connections, local Wi-Fi networks, and firewalls. Progent can provide expert remote support for integrating home routers from all major vendors. See router integration services from Cisco-certified experts.
- Home Wi-Fi networks, often shared by the whole family and visitors, are commonly utilized by at-home employees to connect to their Internet router for work. This can cause throughput as well as cybersecurity issues. Progent can assist you to resolve these issues by providing services that include Cisco Aironet configuration expertise, Cisco Meraki wireless installation expertise, and Ubiquiti wireless access point integration help.
- Internet access methods affect the speed and availability of connections between telecommuters and the company data center. Business-critical processes might require redundant Internet connections in case the primary connection fails. Progent can provide guidance for selecting Internet service providers, picking sensible service offerings, and integrating high-availability Internet connections. Refer to Internet connectivity solutions.
VoIP Integration for At-Home Workers
Extending the business PBX system to include telecommuters is vital to maintaining an effective work-at-home solution. A variety of cloud-based IP voice products are used by SMBs to server telecommuters. Many enterprises rely on Cisco's current or older platforms for VoIP management. Progent can assist businesses of any size to design or tune a telecommuter VoIP service that provides the flexibility, transparency and protection required for teleworkers. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to help businesses optimize their existing Cisco VoIP systems to support a growing at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end IP telephony capabilities to devices such as IP phones, media processing products, VoIP gateways, and multimedia software deployed throughout the network. Unified Communications Manager supports other combined media services such as unified messaging, voice/video conferencing, and customer interaction networks. For details about Progent's Unified Communications Manager expertise, visit CUCM expertise.
- CallManager is Cisco's legacy call-processing agent and has been replaced by CUCM. Progent's consultants can help you to maintain your current CallManager deployment or upgrade smoothly to Cisco's current IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other older VoIP products, visit CallManager expertise.
- Cisco IP Gateways provide integration with public telephony networks and with clients operating outside the corporate perimeter like at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
- Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your WAN infrastructure to work with these VoIP solutions and deliver online integration and troubleshooting expertise.
Video Conferencing for Teleworkers
A wide selection of video conferencing platforms from leading technology companies enable virtual discussions, video conferencing, chat sessions, and screen/content sharing for both local users and at-home workers. Many organizations use a mix of conferencing products to accommodate their different partners and customers. Progent's communications experts can assist you to maintain your current conferencing environment and optimize the engagement of your remote employees.
- Skype for Business is Microsoft's leading unified communications product that supports real-time presence, instant messaging, voice and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can assist your company to set up and maintain Skype for Business clients to support your at-home workforce. For details about Progent's support expertise for Skype for Business, see Skype for Business integration experts.
- FaceTime is Apple's multiuser video calling app for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow up to 32 concurrent users for video sessions. For details about Progent's support services for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most computing devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing specific content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, network-based capture, plus revision and playback for future reference and training. To learn more about Progent's consulting services for Cisco Webex and for additional IP video products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and content with features such as voice/video calling, persistent chat, plus file sharing. For details about Progent's support expertise for Teams as well as for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these conferencing platforms and help you to tune your network infrastructure to host them.
Microsoft Integrated Collaboration Software for At-Home Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office suites, providing a rich ecosystem of productivity apps that deliver a cohesive user experience for sharing data and ideas throughout multiple sites and on a broad selection of endpoints. Progent has delivered remote consulting support for Microsoft SharePoint and Exchange Server since their first releases and can help your company to tune these critical collaboration products to optimize the productivity of your at-home workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to provide real-time collaboration. Designed as a replacement for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, video meetings with screen sharing, phone calls, cloud voicemail, group email, plus file and application sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously called Azure Active Directory) for supporting its complete range of capabilities. For additional information about Progent's support services for Microsoft Teams, visit solution design and deployment expertise for Microsoft Teams.
SharePoint uses web sites to enable collaboration and knowledge delivery by providing policy-based delivery of data, workflow, and utilities for searching through enterprise-wide information silos. SharePoint allows you to build secure web portals that permits remote workers to see and update consolidated business intelligence by means of Wikis, Blogs, social networking web sites, and Web Parts (Widgets). To learn about Progent's SharePoint support services, refer to SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, see integration consulting for Microsoft Exchange.
OneDrive is Microsoft�s collaborative cloud storage service, comparable to GoogleDrive. Remote workers can store files to the OneDrive service, and colleagues anywhere can share them safely through a browser. Provided with Microsoft 365, OneDrive allows home employees to co-author files. Edits made offline are synced when you go back online. To find out about Progent's expertise for Microsoft OneDrive, refer to Onedrive integration consulting.
Public Cloud Integration for At-Home Workers
Progent can provide advanced remote assistance for helping businesses to build, manage and repair integrated hybrid network architectures that incorporate internal data centers, remote workers, branch offices, plus cloud resources. Progent can provide expertise for all types of cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help remote workers resolve problems with cloud connectivity, authentication, and cybersecurity.
Azure is a leading family of public cloud services that enables you to use infrastructure, virtual servers, and critical apps hosted on Microsoft's massive cloud. Azure includes more than one hundred services services including hosting for Windows and Linux-powered virtual machines, on-demand cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can help your organization to deploy VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity management with Azure Active Directory, and design backup and restore solutions with Azure Backup. Progent can also help you create protected connections to Azure for teleworkers by configuring and troubleshooting firewalls and VPN IPsec tunnels. For details about Progent's expertise for Microsoft Azure, go to Microsoft Azure consulting services.
Microsoft 365, previously branded Office 365, is Microsoft's popular family of business productivity software and cloud services available on a subscription basis. Office applications and cloud services are provided in a selection of plans intended for users ranging from students and small offices to major corporations. Progent offers quick and affordable remote access to consultants familiar with Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to assess the various subscription bundles available for Microsoft 365 and deploy 365 applications for your telecommuters in a way that delivers top business value. For details about Progent's consulting services for Microsoft 365, see Microsoft 365 consulting expertise.
Microsoft 365 Exchange Online is among the most popular applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online offers the benefits of lower spending for physical infrastructure, simplified management, on-demand scaling, high reliability, and other benefits inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run transparently with on-premises deployments of Exchange, allowing you to create hybrid cloud/onsite information systems. Progent's certified Exchange consultants can provide occasional help to guide you through tough technical roadblocks and can also provide comprehensive project management services to make sure your teleworkers have convenient and safe access to your Exchange Online deployment. For information Progent's consulting services for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online integration and troubleshooting expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud market and is the industry's top source of cloud services. Progent offers quick and economical online contact with cloud integration consultants who can assist your organization to plan, deploy, maintain, and debug hybrid information networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other popular cloud platforms such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to help you to create a high-uptime network model so your employees have a consistent computing environment whether they are working from your headquarters, a branch office, from home, or on the road. For information about Progent's consulting expertise for Amazon AWS, go to Amazon AWS consulting expertise.
Google Cloud Platform is a leading suite of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help you to scale your existing IT assets with the Google Cloud Platform, and Progent's database consultants can show you how to make your mission-critical apps cloud ready so your teleworkers can take full advantage of Google Cloud Platform services. Progent's consultants can assist your business to set up VMs on Google Cloud Compute Engine, design an efficient storage system with GCP Storage services, and streamline access management for at-home workers with Google Cloud Identity. Progent's experts can also assist your organization to use GCP's unified management technology to administer and monitor your GCP environment. For information, refer to Google Cloud Platform (GCP) integration support.
Help Desk Call Center Support for Telecommuters
A sudden, organization-wide switchover to a from-home business model, which could be the result of a pandemic or as an element of a disaster recovery/business continuity process, can overstretch even the most efficient internal Help Desk. Progent's Help Desk services allow organizations to outsource or supplement their Help Desk by using Progent's online Technical Response Center services.
- Progent's Standard Support Desk support services leverage Progent's extensive team of online technical support specialists combined with enterprise-class ticketing and tracking technology to offer an affordable, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC technical support from initial service requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to monitor or update their active tickets, enter information, and append screen captures or attachments. Support services are provided at a significant price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. For more information, go to Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Augmentation Service enables your business to expand your existing Call Center staff by splitting responsibilities for Help Desk support services seamlessly between your in-house IT support staff and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's co-managed Call Center service is based on a collective support model utilizing the leading PSA tool for managing help requests and ticketing, assigning ownership, monitoring progress, and generating reports. To find out how Progent's Call Desk Supplementation Services can help your business to deliver best-in-class technical support to your at-home employees, go to Progent's Help Desk supplementation Services.
Cybersecurity for Telecommuters
At-home staff members commonly utilize their own computers and often work in a poorly secured physical space. This situation multiplies their susceptibility to malware threats and calls for careful configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, thorough user training, and the development of policies based on leading practices. Progent's seasoned roster of data security support consultants can assist your business to plan, configure and maintain a compliant cybersecurity solution that protects critical information assets in environments that incorporate telecommuters.
Firewalls allow you to create a network that can be securely utilized by local users and by an at-home workforce, mobile users, suppliers, clients, and the public. Modern firewall devices permit you to assign and control different permissions to various groups of users and to scale your IT network and modify your cybersecurity posture as your company evolves and as network attacks become increasingly sophisticated. Progent supports both new and older firewall devices from all major vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To find out more about Progent's firewall support expertise, go to firewall configuration and support expertise.
Remote Endpoint Security Monitoring makes it possible to track the disparate computers utilized by at-home workers and either block or identify and respond to modern cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint agent is put on every secured endpoint device, watching all activity and utilizing advanced machine learning and full execution context from SentinelOne to identify new threats at inception. When an attack is discovered, ProSight Active Security Monitoring instantly disconnects the infected endpoint device from the network to quarantine the malware. Because the ProSight ASM agent is self-contained, endpoint devices remain protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight ASM, see remote endpoint monitoring for telecommuters.
Progent's Duo authentication Service Plans utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a secured application and give your password you are requested to confirm who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be utilized as this added form of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register multiple validation devices. To find out more about Duo identity validation services, visit Cisco Duo MFA two-factor authentication services for teleworkers.
Security Audits can assess the vulnerability of your information system to all types of outside and local security threats for a network that incorporates an at-home workforce. Progent can deploy online, automated cybersecurity analysis scanning for quickly and affordably detecting a broad range of security holes that can be found over the Internet. Progent's endpoint security assessment consulting services, which can be managed by security experts with top credentials such as CISA, ISSAP, and GIAC, can assist your business to audit your operations and governance policies and review your network architecture to allow you to design the highest level of protection for your at-home workers.
Horizon3.ai's NodeZero Pentest Platform is a cutting-edge penetration test (pentest) product family that can deliver automated threat assessment of your at-home environment and your internal and perimeter networks to help you find, rank, fix, and confirm cybersecurity weaknesses before malicious hackers can take advantage of them. Progent can help you to deploy NodeZero to carry out thorough pentests of your perimeter and your internal network so you can determine your present security profile. Progent's NodeZero experts can also assist you to strengthen your network security and can assist you to plan and deploy a cohesive cybersecurity ecosystem that streamlines management and provides maximum protection for on-prem, cloud-based, remote, and perimeter IT resources. To find out additional details about Progent's vulnerability assessment solutions powered by on NodeZero's PEN test platform, see Consulting Services for NodeZero's PEN Test Platform.
Download White Paper: Protecting a Work-From-Home Network
To read or download a white paper about key areas to concentrate on for securing an IT environment that incorporates telecommuters, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection for Teleworkers
The field of Data Protection covers backing up and recovering vital information in order to avoid data loss and reduce recovery time and effort in the event of storage system problems due to hardware breakdowns, programming glitches, human error, cyber attack, or any other reason. Reliable data protection solutions can be especially challenging to architect and maintain in hybrid networks that incorporate private data centers, public clouds, and at-home workers.
- Backup/Recovery solutions for remote workers must cover multiple kinds of personally owned endpoint devices. Progent offers fast remote help from consultants knowledgeable about a broad array of products for backing up Windows, Apple Mac and Linux/UNIX servers and desktops as well as notebooks, tablets and smartphones. Popular backup/recovery solutions maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect data spread throughout a hybrid network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that utilizes cloud-based storage and includes fine-grained restore and unified management capabilities.
- Disaster Recovery/Business Continuity plans typically envision circumstances that require a quick switch to telecommuting. Progent's senior disaster recovery preparedness experts and business continuity planning specialists can assist you to produce, document and test a DR/BC strategy that includes the process of moving to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud management of remote endpoints and Configuration Manager for managing local computers. Endpoint Manager offers a unified environment for protecting corporate information by controlling on-premises, mobile, and home-based endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud service for managing and protecting remote devices and applications. Managed endpoint computers can be personally owned or company owned. Network admins managing the endpoint computers of telecommuters can utilize Intune to provision and validate applications on managed devices, push patches and certificates, set up rules for accessing data and resources, set passwords, create VPN connections, control how telecommuters share data, set up threat protection, ensure compliance, and wipe corporate data from lost, stolen or decommissioned endpoint devices. Microsoft Intune runs with Apple iOS, Google Android, Windows, and macOS computers. For information about Intune and how Progent can help your company to use this platform to manage the devices of your at-home workforce, visit Intune telecommuter device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management product that helps network administrators to keep off-premises endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch for centralized endpoint administration plus VMware's Horizon virtual application delivery platform for access control, app management, and setup management of endpoints. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment through a one-time purchase. Key capabilities of Workspace ONE include fast over-the-air deployment of new laptops, immediate onboarding of new users, policy setting and enforcement for all classes of devices, aggregated management reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud services. To find out about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE remote device management expertise.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home environment for your Cleveland, Ohio company, phone
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Jabber and Unity Connection Online Support Services
Jabber and Webex Meeting Server IT Consultant
Progent's Cisco Jabber consultants can provide remote or on-premises expertise to assist organizations of all sizes to design, implement, maintain, update or debug Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent offers in-depth support for the products, technologies and services that go into creating an end-to-end Jabber solution including Cisco network appliances and management tools, Microsoft 365 applications, Windows and Mac desktops, iOS and Google Android smartphones, SIP trunking, WiFi systems, security and compliance, cloud computing, telepresence systems, PBX systems, business continuity, and the many other components of a cohesive collaboration ecosystem.
64-bit Processing Professionals
Immediate 64-bit Processing Consulting Services
Progent's Microsoft-premier engineers can help you to update your servers and/or workstations from 32 bits to 64 bits. Progent can assist your company to calculate the costs and benefits of upgrading to 64-bit computing, design an affordable migration strategy that minimizes business disruptions, and deliver economical, expert remote help to aid your company to configure 64-bit software and application software on your current computers.
Automatic Failover IT Consultant
24/7 Non-stop Internet Access Remote Consulting
Progent's Cisco-certified network professionals can help you design an affordable, 24x7 Internet configuration solution that can deliver non-stop Internet connectivity through a broad range of high availability Internet network products and services including fault tolerant BGP, automatic fail-over, and multiple ISPs. Progent offers Cisco Certified Internetwork Expert consultants to show you how to apply the latest technology for fault tolerant Internet connectivity to create a cost-effective, completely redundant Internet interface with automatic failover and other capabilities to create non-stop Internet connections.
VoIP phones patch management Consultant
After Hours Smartphone patch management Consultancy
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Top wireless IP phone integration Technical Support
Computer Consultant wireless IP phone upgrades
Cisco's wireless VoIP phones are hardened wireless devices designed for workers who are on the move within office, warehouse, health-care or other environments where IT management requires portable phones that offer more administrative control, data security and ruggedness than is achievable with the Bring-Your-Own-Device style of mobile collaboration. Successful integration of Cisco's wireless VoIP phones typically requires that IT teams set up and optimize many key pieces of your Wi-Fi infrastructure including wireless access points, routers and switches, wireless LAN controllers, and management software. Progent's certified consultants offer remote and onsite support to help your organization create and manage a Cisco wireless IP phone solution by providing services that can range from troubleshooting the configuration of a wireless IP phone or access point to providing project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of an entire campus.
Virtual Office Microsoft Consulting Job Opportunity
Work from Cisco Engineer Job Opportunity
Progent is convinced that a well architected and executed network is a vital piece for accelerating a company's growth, and we follow this credo in our corporate network infrastructure. Progent has built a fault-tolerant virtual office network that allows Progent's in-house consultants and authorized contractors to offer rapid and effective support, collaborate easily on complex projects, and experience career and personal maturity from being a member of an exciting business culture of personal drive and freedom.
Technology Consulting Microsoft Virtual Machine Manager 2016
Support SCVMM 2016 and PowerShell
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management products and is designed to offer a centralized mechanism for configuring and administering virtualized datacenters across hybrid networks that can incorporate on-premises and hosted datacenters and Microsoft Azure resources. Progent's SCVMM 2016 consultants can help organizations of any size with all facets of designing, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, help you upgrade efficiently from legacy releases of VMM, design processes for creating and installing virtual machines and hosts, implement high-availability compute and storage clusters, connect your datacenter resources with public cloud services, set up virtual switches, write and refine PowerShell scripts, and help you assess the potential business benefits of the latest technologies like Storage Replica and Host Guardian Service. Progent's virtualization professionals can provide world-class Hyper-V consulting and VMware vSphere support.
Professional Windows, UNIX, Solaris
Windows and UNIX Consulting Services
If you are producing UNIX or Linux software in an environment that has MS Windows-based servers, PCs, and office applications, Progent offers comprehensive IT outsourcing that allows you to concentrate on your field of high-value know-how without the continual distraction of maintaining your business network. By using automated server monitoring and by providing remote and in-person support as your business needs it, Progent offers an affordable solution for managing an IT network that provides high reliability, security, and efficiency. Progent's developer support services feature comprehensive it outsourcing, virtual infrastructure, online and in-person service and repair, 24x7 monitoring services, and Helpdesk services.
MongoLock ransomware recovery Specialists
Engineers Ryuk ransomware protection
Progent's ransomware experts can assist your business to evaluate your ransomware defenses, monitor and guard your network, assist with settlement negotiations with a threat actor, and reconstruct a network damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
SCCM 2007 Mobile Device Management Consulting
SCCM 2007 Asset Management Network Consulting
Progent's Microsoft-certified consultants can assist your business to support System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, improve compliance, and boost worker output by ensuring that critical applications are always up to date, managing product licenses, and monitoring resource usage patterns so you can make smart buying decisions. Once your organization is ready to update your SCCM 2007 change management ecosystem, Progent can assist you to prepare for and implement a smooth migration to SCCM 2012.
Dharma ransomware recovery Professional
Conti ransomware recovery Specialists
Progent's experienced ransomware recovery consultants can help you to rebuild a network victimized by a ransomware cryptoworm such as Ryuk, Dharma, NotPetya, or Locky.
Cisco Certified Expert FRx Developer
Open Now SSAS Expert Development
Progent offers online and on premises consulting to assist your organization with any phase of business intelligence reporting from troubleshooting or enhancing reports to planning and implementing a comprehensive BI environment. Progent's BI experts can help your company to maintain your current BI environment, help you to upgrade databases and applications from an outdated reporting product to a current solution, and provide custom online mentoring to meet your specific requirements. Progent's business reporting professionals offer expertise in all popular business intelligence reporting and visualization tools including Microsoft's SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools including Power Pivot and Power View, and Report Designer.
Information systems Security Outsourcing CISM
Network Security Testing Security Architecture
For small and midsize organizations, network security and information assurance and regulatory compliance can be too complicated to stay ahead of yet too dangerous to overlook. The largest largest institutions have been breached, and the leading cloud service providers have occasionally been knocked out. It seems as though there's nowhere to run. Progent makes it affordable for smaller businesses to implement critical security projects effectively by offering the benefit of billable time to the closest minute with no minimum charge for online help. You have the help of a seasoned information consultant to provide just the help you need whenever you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help your business with any level of network security including vulnerability assessments, malware defense and recovery, spam and email content filtering, email data loss prevention, regulatory compliance reporting, and designing a complete security strategy.
VMware NSX and Site Recovery Manager Consultant Services
Services VMware VCDX
VMware's NSX virtual network technology allows you to build entire networks in software. NSX permits virtual networks to be provisioned instantly and managed with a high level of automation regardless of the physical components used by the underlying network infrastructure. VMware Site Recovery Manager (SRM) supports programmatic recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also permits non-disruptive testing for site recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate SLAs and demonstrate compliance. When integrated with VMware's NSX network virtualization technology, VMware Site Recovery Manager can rapidly restore the complete logical network topology at the recovery datacenter. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to assist you to design, configure, test and manage a DR system powered by VMware Site Recovery Manager and VMware NSX.
Windows Server 2016 Hyper-V Specialist
Open Now Support and Help Windows Server 2016 Hybrid Integration
Progent's Windows Server 2016 disaster recovery experts can help your organization to design a DR solution built around Microsoft's latest Failover Clustering technologies such as Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for high-performance storage clusters using commodity hardware, Virtual Machine Load Balancing for improving the speed and resilience of Failover Clusters while minimizing capital investment and management overhead, and Cloud Witness for easy, economical deployment of a stretch cluster quorum witness.
DoubleTake Carbonite Backup and Restore Specialists
Double-Take Availability Professionals
DoubleTake/Carbonite Software offers a family of tools intended to provide small and midsize companies a variety of cost-effective solutions for replicating and restoring business-critical workloads including Microsoft Exchange Server, SQL Server, RIM Blackberry, and Microsoft Office SharePoint. Progent's disaster recovery planning experts have in-depth experience integrating DoubleTake/Carbonite technology into small business IT systems to create an advanced state of availability and disaster recovery capability at a budget-friendly price.
Network Designers Microsoft Windows
Microsoft Small Business Networking
Progent applies no startup fee and asks no monthly commitment for support services delivered during regular business hours. Progent's one-minute granularity avoids large invoices for fast repairs so you won't be forced to allow minor problems to fester.
Open Now MSP360 Backup Consulting
MSP360 Exchange Mailbox Backup Support and Setup
Progent can help your company to create, implement and troubleshoot a backup solution built around MSP360 software. MSP360 enables file/folder or image-based backup/restore for VMs and physical computers, supports all leading public clouds, and allows businesses to create a backup ecosystem with a low RTO and a defined RPO. With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and remote management of your backup system to protect against data loss caused by user miscues, computer glitches, ill-intentioned insiders, and external attacks such as ransomware.
64-bit Computing Consult
64-bit Server Troubleshooting
Progent's Microsoft-certified consultants can help you design, document, implement, manage, and repair a system-wide move to 64-bit server and desktop operating systems and applications. Progent can help you pilot your 64-bit infrastructure to make sure it handles all of the important 32-bit applications which you intend to keep as well as the latest 64-bit versions of software you plan to install.
Microsoft Expert Forefront TMG 2010 Computer Consulting
Forefront Threat Management Gateway Technical Support Services
Forefront TMG 2010 builds on the powerful security capabilities of Internet Security and Acceleration Server and provides a easily administered Internet gateway that delivers a one-server platform for a variety of security functions such as an application and network layer firewall, URL filtering, antimalware, IPS, application proxy, Virtual Private Network control, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes advanced web security reporting features, permits customized reporting powered by SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be installed as a virtual server to cut costs and enhance recoverability. Progent's Microsoft-certified consultants can assist your company to plan and execute pilot and production deployments; integrate Forefront Threat Management Gateway with Windows 2008, Active Directory, Microsoft SQL Server, Exchange Server 2010, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway 2010 to operate on a virtual machine with Windows Hyper-V; and deliver ongoing support and troubleshooting. Progent can also assist your organization to upgrade smoothly to Microsoft Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.
CISSP Certified Expert Fault-tolerant Data Center Computer Consultants
Cisco and Microsoft Certified Expert Consulting Services High-Availability Data Centers
Progent's Data Center consultants can help you find fault-tolerant data centers that match the particular needs of your company. Fault tolerant colocation sites are especially attractive to small companies because of their low cost and simplified logistics compared to taking a do-it-yourself approach. Attempting to design an in-house data center that offers even a minimum degree of fault tolerance is too costly for typical small companies. Progent is ready to help you reap all the advantages of high availability data centers and 24x7 colo sites by offering a full array of consulting and maintenance services.
Live Communications Server Consulting
Microsoft Live Communications Server Technology Professional
Microsoft Office Communications Server provides IM and presence in an extensible, enterprise-grade solution offering enhanced protection, transparent compatibility with additional Microsoft products, an extendable, industry-standard development platform, and support for regulatory mandates such as HIPAA, SOX, and GLB. Communications Server offers lower costs and elevated business efficiencies, enhanced worker output, and better intellectual property security. MS Office Communications Server 2007 has been replaced by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's certified unified communications experts can provide remote and on-premises configuration support and mediation services for your Office Communications Server environment and can help your organization to evaluate the advantages of upgrading to Microsoft's Skype for Business. Progent can also help you to plan and execute a smooth upgrade that will add business value to your IT system
Branch Location Outsourcing
Branch Office Computer Consultant
Years of experience delivering Microsoft expertise and Cisco network consulting has allowed Progent to develop an unmatched capability for supporting branch offices that require IT help with the responsiveness common to with small organizations but which includes effective communications, complete documentation, and adherence to enterprise IT protocols. If your enterprise has a remote office located anywhere in California or any area covered by Progent's engineers, Progent can offer a wide range of onsite and on-line IT support services and system architecture assistance.
ransomware removal and data recovery Services
Maze ransomware hot line Consultancy
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can help your business to contain the spread of an active ransomware breach. Call 800-462-8800
Onsite Technical Support Network Monitoring
Microsoft System Center Operations Manager Specialists
Remote continuous network monitoring, automated alarms, and actionable analytical reporting are crucial to preserving the health of your IT system and avoiding preventable and expensive disruptions. Remote Monitoring and Management solutions have progressed to the point that companies of any size can get a degree of protection that was once reserved for enterprises. Progent offers a variety RMM solutions available as economical service packages created to help your company to detect and resolve a most IT network problems before they can hurt your business.
Professional CISSP-ISSAP Cybersecurity
Top CISSP Certified Cybersecurity Services
Progent's CISSP-premier cybersecurity experts can help businesses of all sizes with any aspect of information system security. Progent can help implement cost-effective cybersecurity systems that protect a small business against modern threats or Progent can design, deploy, and monitor a comprehensive security environment for hybrid networks that support onsite, remote, and mobile users sharing network resources distributed across multiple physical sites and public and private clouds.
Check Point SandBlast Security Consultancy
Security Consultants Check Point ZoneAlarm
Progent's Check Point Software experts can help you select and deploy Check Point Firewall/VPN software and appliances based on Check Point's security platform to offer an economical and efficient security defense for your corporate network. Progent can also show you how to configure other Check Point technologies including ZoneAlarm and Check Point Series 80 firewalls with security products from other vendors and provide a central source for on-going technical support, maintenance, education, and consulting services.
24-7 Support and Setup Jabber and Cisco Unified CM
Jabber and Cisco TelePresence Server Online Support Services
Progent's Cisco Jabber consultants can provide online or on-premises support to assist businesses of all sizes to design, deploy, manage, upgrade or debug Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent can provide advanced support for the products, technologies and services that go into creating a cohesive Jabber solution such as Cisco network appliances and management tools, Microsoft 365 applications, Windows and Mac desktops, iOS and Android smartphones and tablets, SIP interfaces, WiFi networks, cyber security, cloud integration, immersive telepresence systems, PBX products, disaster recovery preparedness, and other pieces of a modern collaboration ecosystem.
Top Ranked Technology Professional Microsoft Teams with Exchange Online
24-7 Microsoft Teams mobility Services
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Immediate Windows, UNIX, Solaris Technical Support Services
Professionals UNIX with Windows
If you are developing UNIX-based applications on a network that includes Windows-based processors, PCs, and office productivity products, Progent can provide comprehensive network support outsourcing that frees you to focus on your area of strategic expertise without the constant hassle of managing your business network. Through the use of smart network monitoring and by providing online and on-site support when your business needs it, Progent represents an economical way for managing an IT system that features high reliability, protection, and performance. Progent's developer support offerings include comprehensive information technology outsourcing, virtual infrastructure, remote and in-person support and repair, 24x7 monitoring services, and Contact Center services.
SSL management Consultant Services
network asset documentation management Consultancy
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save as much as half of the time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it.
Remote Support Cisco EWC for Catalyst 9100 AP
Catalyst 802.11ax AP Migration Consultant Services
Progent's Cisco-certified Catalyst 802.11ax Wireless Access Point consultants offer affordable online and on-premises help for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).
Support System Center 2016 and SSRS Reporting
System Center 2016 Amazon AWS Integration Computer Consultants
Small to middle size businesses can now enjoy all the benefits of Microsoft System Center Operations Manager and in addition have fast access to Progent's Microsoft Certified IT support professionals. With Progent's economically priced network support packages, small and midsize businesses can select a basic System Center Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to provide small company information systems enterprise-class reliability, security, and performance.
Microsoft SCOM 2012 Migration Network Consultants
Microsoft SCOM 2012 R2 Support Outsourcing
Progent's Microsoft-certified consultants have over 10 years of background designing, deploying, enhancing and fixing System Center Operations Manager solutions and offer companies of any size advanced online or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to design an architecture for SCOM 2012 servers that delivers the performance and availability required to watch over your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent can also help you to import and set up System Center 2012 Operations Manager management packs according to industry best practices for monitoring network infrastructure as well as Microsoft and 3rd-party apps and services. Also, Progent can provide fast remote or on-premises technical support to help you to fix critical issues detected by SCOM 2012.
.NET Visual Studio Coder
.NET C# Programming Companies
Progent's application experts have worked for two decades with .NET technologies and the Visual Studio development system and are able to create or modernize .NET apps quickly and affordably.
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