Cleveland Remote Workforce Configuration Consulting Company
System Design, Integration, Management and Troubleshooting Consultants
Enlarging your remote workforce can have a significant effect on IT architecture, security/compliance, and company culture. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Cleveland organization to pick the right technologies and adhere to best practices in creating and maintaining a secure virtual solution for teleworkers that promotes teamwork and delivers top business value. Progent can provide support services that go from as-needed guidance for helping you past occasional IT roadblocks to full project management to help you carry out business-critical tasks.
Progent's consultants can assist Cleveland, Ohio companies to succeed with any aspect of building a high-performing telecommuting environment by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, data security, backup/restore solutions, and unified management.
Network Infrastructure for Telecommuters
Integrating the network infrastructure needed for an at-home work environment can be particularly complex if you have to accommodate a combination of worker-owned hardware such as desktop computers and notebooks, Internet routers, and Wi-Fi APs from different manufacturers and with a variety of operating systems and firmware releases. Progent's experience providing remote support for both outdated and current technologies in remote office solutions allows you to make cost-effective use of your available network infrastructure and provides you with ready access to expertise for implement necessary updates. Services offered by Progent to assist your company to implement a productive work-at-home ecosystem include:
- VPN technology allows you to create a secure tunnel for authenticated remote workers to access IT assets located at your corporate data center or in a public cloud. Progent can assist your company to deploy and manage VPN connections between your at-home workforce and your various network resources by providing remote VPN configuration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can assist your telecommuters to set up Cisco's popular AnyConnect software for secure VPN connections for a broad selection of devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) platforms enable a teleworker to view and use a remote computer's desktop. This gives network managers more control over the digital ecosystem of telecommuters and offers them a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach at-home networks to the Internet and support VPN connections, home wireless networks, and firewalls. Progent can provide expert online support for deploying routers from a variety of vendors. See router integration services from Cisco-certified consultants.
- Home Wi-Fi networks, often shared by an entire household and visitors, are frequently used by telecommuters to access their router for work. This can cause performance and security problems. Progent can assist you to resolve these issues by delivering expertise like Aironet configuration expertise, Cisco-certified Meraki wireless installation consulting, and Ubiquiti Unifi WiFi access point integration help.
- Internet access solutions impact the speed and availability of connections between at-home workers and the corporate network. Vital processes may demand backup Internet access in the event the primary connection breaks. Progent can provide guidance for identifying service providers, picking sensible bandwidth and data volume packages, and configuring high-availability Internet connections. Refer to Internet access solutions.
VoIP Integration for an At-Home Workforce
Extending the corporate PBX system to include teleworkers is critical to supporting a productive work-at-home solution. A broad range of cloud-based IP voice platforms are used by SMBs to support teleworkers. Many enterprises depend on Cisco's modern or older platforms for IP voice solutions. Progent can assist businesses of any size to design or tune a telecommuter VoIP environment that provides the flexibility, transparency and protection required for remote users. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help businesses optimize their current Cisco VoIP systems to support an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced telephony features to devices like IP phones, media processing platforms, VoIP gateways, and mixed media software used throughout the network. Unified Communications Manager supports additional combined media services like messaging, video conferencing, and team interaction networks. For details about Progent's CUCM support, refer to CUCM consulting services.
- Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help you to maintain your current CallManager environment or migrate smoothly to Cisco's current IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other early VoIP platforms, see Cisco CallManager consulting services.
- Cisco IP Gateways provide connectivity with PSTN networks and with clients working beyond the corporate firewall like at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 product lines as well as for current Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
- Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to expand your wide area network infrastructure to support these VoIP solutions and deliver on-demand deployment and troubleshooting services.
Video Conferencing for Remote Workers
A wide range of video conferencing products from major technology companies enable online meetings, video conferencing, chat sessions, and screen sharing for both local users and at-home workers. Many companies use multiple products to meet the needs of their various partners and clients. Progent's communications experts can assist your organization to manage your current voice/video conferencing ecosystem and enhance the engagement of your at-home workforce.
- Skype for Business is Microsoft's popular communications platform that enables presence, instant messaging, voice and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified consultants who can help your company to configure and maintain Skype for Business clients to support your remote employees. For details about Progent's support expertise for Skype for Business, see Skype for Business consulting services.
- FaceTime is Apple's group video calling app for iOS and Mac computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Later editions of FaceTime allow up to 32 concurrent users for voice/video sessions. For details about Progent's consulting expertise for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex services include sharing discrete content or screens, presentations that incorporate rich media such as Microsoft PowerPoint, network-based recording, plus editing and playback for future reference and training. For details about Progent's consulting expertise for Cisco Webex as well as for other IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with capabilities that include video conferencing, threaded chat, plus data sharing. To learn more about Progent's consulting services for Microsoft Teams and for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these products and help you to tune your WAN architecture to host them.
Microsoft Integrated Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 suites, providing a rich environment of applications that deliver a consistent user interface for exchanging information throughout a corporate network and on a wide range of endpoint devices. Progent has provided online consulting support for SharePoint and Exchange since their first publication and can help businesses to configure these flagship collaboration platforms to optimize the effectiveness of your remote workers.
SharePoint utilizes web sites to allow collaboration and information delivery by providing policy-based access to content, workflow, and utilities for searching through enterprise-wide business data. SharePoint allows you to create secure web portals that allows at-home workforce to view and update aggregated corporate intelligence via Intranets (Wikis), Blogs, social web sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting expertise, see SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, see deployment consulting for Exchange.
OneDrive is Microsoft’s collaborative cloud storage service, similar to GoogleDrive. Remote workers can store files to the OneDrive service, and co-workers can access them safely through a web browser. Included with Microsoft 365, OneDrive allows at-home workers to jointly author documents. Revisions created offline are synced when you go back online. For information about Progent's expertise for Microsoft OneDrive, refer to Onedrive configuration consulting.
Cloud Integration for At-Home Workers
Progent can provide affordable online assistance for helping organizations to build, manage and repair integrated hybrid network architectures that combine internal data centers, at-home workers, branches, plus cloud services. Progent offers top-tier consultant for all types of cloud service such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help remote workers fix issues with public cloud connectivity, identity, and cybersecurity.
Microsoft Azure is a popular platform for public cloud software and services that allows you to utilize infrastructure, virtual servers, and key applications hosted on Microsoft's extensive cloud. Azure features more than 100 services services including hosting for Windows and Linux-based virtual machines, scalable cloud storage, messaging, application development with Visual Studio, and data backup. Progent can help you to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure Active Directory, and plan backup and recovery systems with Azure Backup. Progent's cloud experts can also help you create secure connections to Azure services for remote workers by setting up and debugging firewall appliances and VPN tunnels. For details about Progent's consulting services for Microsoft Azure, go to Azure consulting.
Office 365, now called Microsoft 365, is Microsoft's growing family of client productivity software and cloud services offered on a subscription basis. Microsoft applications and cloud services are marketed in a selection of plans intended for customers ranging from individuals and small offices to large enterprises. Progent can provide quick and easy online contact with consultants familiar with Office 365-compatible endpoints based on Windows, Mac, iOS, and Google Android technology. Progent's experts can assist you to assess the numerous subscription plans available for Office 365 and deploy 365 apps for your at-home workers to achieve maximum business value. To find out about Progent's consulting expertise for Microsoft Office 365, see Microsoft 365 integration support.
Office 365 Exchange Online is among the most popular applications in the Microsoft 365 product line. Exchange Online provides the benefits of reduced spending for data center infrastructure, easier management, on-demand scaling, high reliability, and other benefits inherent with public clouds. Microsoft has designed Office 365 Exchange Online to run smoothly with on-premises Exchange environments, allowing you to create hybrid cloud/onsite networks. Progent's Exchange consultants are available for as-needed help to get you through challenging technical roadblocks and also offer end-to-end project management services to ensure your teleworkers have easy and safe access to your Office 365 Exchange Online environment. For details Progent's support services for Microsoft 365 Exchange Online, refer to Office 365 Exchange Online integration and support expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the industry's biggest provider of cloud services. Progent can provide fast and economical online contact with cloud integration experts who can assist your organization to plan, implement, manage, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with local resources and with other public clouds like Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help your company to create a high-uptime network architecture to make sure your users have a productive computing environment regardless of whether they are working from your headquarters, a remote branch, at home, or on the road. To find out about Progent's consulting expertise for Amazon AWS, refer to Amazon AWS integration expertise.
Google Cloud Platform (GCP) is a leading set of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your business to extend your current IT assets with the Google Cloud, and Progent's DBA consultants can show you how to make your critical apps cloud friendly so your at-home workers can benefit fully from Google Cloud Platform services. Progent can help you to set up virtual machines on GCP Compute Engine, design an efficient storage solution with Google Cloud Storage, and simplify access control for at-home workers with Google Cloud Identity. Progent can also assist your organization to utilize GCP's unified management technology to control and track your Google Cloud environment. To learn, go to Google Cloud Platform consulting support.
Help Desk Support for At-Home Workers
A rapid, enterprise-wide switchover to a teleworker business model, which might be activated by a pandemic or as part of a business continuity process, can overstretch even a well-staffed internal Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Support Desk with Progent's remote Technical Response Center services.
- Progent's Standard Call Desk support services leverage Progent's extensive team of online IT support experts along with enterprise-class trouble ticketing and tracking technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC support from service requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to check or edit their active tickets, add details, and upload screenshots and attachments. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT experts to resolve advanced issues. To find out more, see Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Augmentation Service allows your business to expand your current Call Center organization by sharing delivery of Support Desk support seamlessly between your in-house IT support organization and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collective support model utilizing the number one professional services automation tool for handling service requests and trouble tickets, assigning ownership, tracking progress, and producing reports. For details about how Progent's Support Desk Supplementation Services can enable your business to deliver world-class desktop support to your telecommuters, see Progent's Call Desk augmentation Services.
Security for Remote Workers
Teleworkers often use their personal equipment and work in an unsecured environment. This increases their vulnerability to cyber threats and demands judicious deployment of security appliances, remote endpoint monitoring, and the enforcement of policies based on leading practices. Progent's seasoned roster of certified data security professionals can help your company to plan, deploy and administer a compliant cybersecurity solution that guards vital data in IT networks that include an at-home workforce.
- Firewalls enable companies to create a network that can be safely accessed by local users as well as by telecommuters, mobile employees, suppliers, customers, and other stakeholders. Modern firewall appliances permit you to assign and manage different permissions to different classes of users and to scale your IT network and adjust your security as your business evolves and as cyber threats become more sophisticated. Progent supports both current and older firewall devices from all leading manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall integration services, go to firewall integration and support services.
- Remote Endpoint Monitoring makes it easy to track the various computers utilized by teleworkers and either block or spot and respond to modern threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight software agent is put on every secured endpoint, monitoring all activity and using state-of-the-art machine learning to identify new threats at inception. When a cyberattack is spotted, ProSight ASM instantly disconnects the impacted endpoint device from the corporate network to contain the threat. Since the ProSight Active Security Monitoring software agent is self-contained, endpoints remain secure even when they are not connected to the Internet. For more information about ProSight Active Security Monitoring, see remote endpoint monitoring for teleworkers.
- Security Audits can evaluate the vulnerability of your network to all types of outside and local security attacks for a network that incorporates remote workers. Progent can deploy online, automated cybersecurity analysis software for rapidly and affordably detecting a broad range of security weaknesses that can be found over the Internet. Progent's security assessment experts, which can be managed by security experts with top credentials such as CISA, ISSAP, and GIAC, can help your company to audit your processes and governance policies and assess your network infrastructure to enable you to implement top-level security for your teleworkers.
Data Protection Solutions for Telecommuters
Data Protection covers saving and restoring vital information in order to prevent data loss and minimize restoration time in case of storage system problems due to hardware issues, programming hiccups, operator error, cyber attack, or any other reason. Dependable data protection solutions can be particularly difficult to design and manage in hybrid environments that incorporate in-house data centers, public clouds, and at-home workers.
- Backup/Recovery strategies for remote workers must address diverse types of user-owned endpoints. Progent offers quick online help from consultants familiar with a wide range of products for protection Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, iOS and Android tablets and handhelds. Popular backup/recovery solutions supported by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect resources distributed across a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that uses cloud-based storage and features fine-grained restore and centralized management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans commonly envision circumstances that require a temporary changeover to telecommuting. Progent's expert disaster recovery planning consultants and business continuity planning consultants can assist your company to develop, document and test a DR/BC plan that addresses the logistics of moving to telecommuting.
Unified Management for an At-Home Workforce
Microsoft has renamed and reshuffled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing local endpoints. Endpoint Manager offers a centralized platform for protecting corporate data by controlling on-premises, mobile, and home-based endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud service for managing and protecting mobile devices and applications. Remote endpoint devices can be personally owned or business owned. IT administrators managing the enrolled endpoint devices of at-home workers can use Intune to deploy and authenticate apps on devices, push updates and certificates, set up policies for accessing information and networks, manage passwords, establish VPN tunnels, determine how home-based workers share information, establish threat defense, verify compliance, and erase sensitive information from missing, stolen or decommissioned devices. Intune can be used with iOS, Android, Windows, and macOS/OS X computers. To find out about Microsoft Intune and how Progent can help you to use Microsoft's Endpoint Management to manage the devices of your telecommuters, see Intune telecommuter endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM platform that helps network managers to keep offsite endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration along with VMware's Horizon virtual software delivery platform for identity control, app management, and configuration management of endpoint devices. Workspace ONE operates with devices based on Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site product through a one-time purchase. Key capabilities of VMware Workspace ONE include rapid over-the-air provisioning of out-of-the-box notebooks, immediate onboarding of new employees, policy set up and enforcement for all classes of devices, aggregated reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud-based products. For information about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE remote device management consultants.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Cleveland, Ohio business, call
An index of content::
SCCM 2007 Mobile Device Management Online Help
Microsoft Experts Configuration Manager 2007 Support and Setup
Progent can assist your organization to support Microsoft System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, enhance security, and boost worker output by making sure that critical applications stay up to date, managing licensing, and monitoring usage profiles so you can make informed buying decisions. When you are ready to upgrade your SCCM 2007 configuration management solution, Progent can assist you to plan and carry out an efficient migration to SCCM 2012.
MCSE Expert Certified Lync Server 2013 and iPhone Engineers
Lync Server 2013 PSTN Gateway Consultancy
Progent's Microsoft consultants can assist you to assess the benefits of Lync Server for your business and can assist you to design and carry out a deployment of Lync Server that centralizes the control of IM and Presence and improves the output of your office staff, at-home workers, and mobile workforce. Progent's consultant's can also assist you to carry out a smooth upgrade to Microsoft Lync Server 2010 from Office Communications Server or from Live Communications Server, interface Lync Server 2010 with Exchange Server, SharePoint, and Microsoft SQL Server, show you how to run Microsoft Lync Server to improve the team-computing functions of Microsoft Office applications, and provide online seminars and continuing technical support for Lync and other Microsoft products.
Windows Server 2019 System Insights Computer Engineer
Microsoft Expert Windows Server 2019 Virtual Machine Troubleshooting
Progent's Windows Server 2019 disaster recovery/business continuity preparedness experts can assist your organization to design a disaster recovery system built around Microsoft's advanced Failover Clustering technologies such as Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Outsourcing IT Support Mid-size Office
Midsize Company Software Consulting Services
Progent offers technical services for medium size companies with 100 to 250 system clients. The medium size business or office has traditionally been an underserved part of the market for network support expertise. The cost structures and support access models of major third-party service firms make them too costly for the ordinary mid-size company or small medium business (SMB), which usually relies on a modest IT budget with which to support an information network whose advanced technology and capability are often similar to the information systems of much bigger enterprises. Progent's service delivery model, which takes great advantage of remote service, virtual office technology and proactive network monitoring, dramatically reduces the network support expenses of a small-medium business while offering the mid-size organization with big-company support from certified, IT experts with background in a broad array of midsized business technologies. If your medium size company or small business is looking for the quality of network support appropriate by a medium size office without paying enterprise costs, contact Progent.
Forefront TMG Professional
Forefront Threat Management Gateway 2010 Remote Consulting
Microsoft Forefront Threat Management Gateway 2010 is based on the proven security capabilities of Internet Security and Acceleration Server and offers a easily managed Internet gateway that acts as a single-server platform for an array of security features including an multi-layer firewall, URL monitoring and filtering, malware inspection, IPS, reputation services, VPN control, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides comprehensive web security logging and reporting features, permits custom reporting generated by Microsoft SQL Server, integrates with Active Directory to streamline policy enforcement, and can be installed as a virtual server to lower expenses and enhance recoverability. Progent's Microsoft engineers can assist your company to design and carry out pilot and production implementations; interface Forefront TMG 2010 with Windows Server 2008 R2, AD, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint; set up Forefront Threat Management Gateway 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and deliver ongoing consulting and troubleshooting. Progent's consultants can also help you to upgrade smoothly to Microsoft Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.
Cisco Network Management Computer Support Firms
Cisco Network Management Consultants
Progent's Cisco-Premier network management engineers can assist you to use Cisco's management tools along with a selection of specialized third-party products to build a complete network management solution in order to keep your network running smoothly, fully utilize expensive resources, guard your data, revive quickly from hardware failure or malicious assaults, and enable you to add or reassign network resources sensibly and affordably as your business grows.
System Center MOM Services
Monitoring and Reporting Help and Support
Remote continuous network monitoring, proactive alerts, and periodic analytical reporting are vital to preserving the health of your IT system and avoiding unnecessary and expensive downtime. Remote Monitoring and Management (RMM) technology has progressed to the point that companies of all sizes can get a level of protection that was previously reserved for large enterprises. Progent offers a variety Remote Monitoring and Management options delivered as economical service packages designed to assist your company to identify and resolve a most IT network problems before they can impact productivity.
Exchange 2007 to Exchange 2010 Upgrade Engineer
Exchange 2010 Migration Consultant Services
Progent's Microsoft-certified consultants can provide low-cost remote and onsite support to carry out your migration to Microsoft Exchange 2010, produce comprehensive documentation of your upgraded email environment, train your network support staff and users to get them ramped up rapidly on Exchange 2010, and offer continuing administrative services and technical help. Progent can also assist you to upgrade from Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.
Onsite Technical Support Windows 8.1 Training
Windows 8.1 Backup and Restore Online Consulting
Windows 8.1 is designed to run on devices from smartphones and slates to power-user desktops. A wealth of innovative features, such as its touchscreen support and iconic live tiles GUI, offer a wide selection of benefits for organizations who understand how to put them to work. Progent's Microsoft-certified experts can help bring your business up the learning curve with Microsoft Windows 8.1 and show you how to derive significant business advantage from the operating system's various technical enhancements.
Consulting Infor SyteLine CloudSuite Development
Infor SyteLine CloudSuite Debugging Consultancy
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that embodies more than a quarter century of experience assisting manufacturing and service organizations to manage complex supply chains and improve the efficiency of critical business processes to get products to market quickly and meet customer schedules consistently. Progent offers the skills of an ERP specialist with more than two decades of experience working with the SyteLine/CloudSuite Industrial product family. Progent can provide online or on-premises consulting that spans from as-needed advice to end-to-end solution design and project management. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, customization, CPQ, web site integration, troubleshooting, data conversion, Amazon AWS integration, disaster recovery planning, and DBA services.
Exchange Server Upgrade Engineers
Exchange Server Migration Specialist
Progent can provide comprehensive help for every step of your Exchange 2010 upgrade with services that include outsourced or co-sourced project management, site prep, project design and documentation, specification of new software and hardware needed, recommended vendor sourcing, pilot verification at customer site or at Progent's testing lab, setting up transitional coexistence between Exchange 2010 and Exchange Server 2003 or 2007, deployment of the production system, decommissioning the old system, and training for customer's IT staff and users.
24-Hour Consultant Price Small Office IT Consulting
Consulting Hourly Price Networking Consultancy Services
Progent's pricing policy is to charge for remote service and on-premises help by the minute. Consequently, you are invoiced just for received services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no initialization charge and asks no retainer for services delivered during normal business hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast fixes so you won't be forced to permit less critical problems to fester.
24x7 Microsoft Certified Partner Repair Installation
Microsoft Certified Outsourcing Technical Support
Progent is a Microsoft Certified Partner and has earned accredited competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners represent the elite organizations who receive the highest client satisfaction and are afforded the closest operational relationship with Microsoft. The knowledge, skills, and dedication needed to achieve the status of Microsoft Certified Partner benefits Progent's clients by enabling Progent to provide your company more complete support for your IT system.
Non-stop Network Remote Support Services
Fault Tolerant Internet Connection Engineer
Progent’s high availability system consultants offer reliability consulting, disaster recovery planning, network load balancing, 24x7 interoffice connectivity, 24x7 Internet interface design, high-availability data center services, and other high-availability networking services to show your organization integrate a 24x7 environment for strategic applications. Progent possesses the background to design affordable, high-availability networks by utilizing the evolving suite of Microsoft Windows Cluster servers such as Windows Cluster Server 2003, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster Server. Progent’s Microsoft and Cisco authorized engineers can help you design a high-availability mutli-location network with a fully redundant Internet connection and efficient system load balancing.
Remote Troubleshooting Windows 2019 Hyper-V
Windows Server 2019 Disaster Recovery IT Consultants
Progent's certified Windows Server 2019 consultants can assist your company to design and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid model. Windows Server 2019 offers significant enhancements in scale, performance, manageability, virtualization, security and compliance, hybrid local/cloud deployments, availability, and container support.
Windows Server 2019 Clusters Sets Online Support Services
Windows Server 2019 with Linux Help and Support
Progent's Windows Server 2019 disaster recovery/business continuity preparedness experts can help you to plan and deploy a DR/BC solution based on Microsoft's cloud-tested Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Contract Development Amazon AWS integration
Amazon cloud integration Expert Development
Progent can provide affordable remote support to assist businesses to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3 for scalable high-performance storage, and Glacier for low-cost archival storage. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, readiness evaluation, system design and review, pilot testing, configuration, centralized administration, performance tuning, licensing management, backup/restore solutions, and security. Progent can provide advanced expertise with firewall configuration and VPN connections and can help you deploy cloud-based or hybrid cloud networking models that efficiently incorporate Amazon AWS resources. Progent can provide as-needed support to assist you to resolve technical roadblocks or Progent can deliver project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS cloud on time and on budget.
Online Support Intune and Apple iOS
Intune and Windows 8.1 Consultants
Progent's Microsoft-certified Intune consultants can help your organization to understand the strategic case for utilizing Microsoft Intune for configuring and managing your web-facing mobile computers including notebooks, phones, and tablets powered by Windows, Apple iOS, and Google Android. Progent's Intune consultants can assist you to configure policies, plan and deploy pilot systems to evaluate the appropriateness of Intune for your network, install Intune across your IT ecosystem, combine Intune with System Center Configuration Manager for unified change management, and provide ongoing support for your Intune solution.
Forefront Threat Management Gateway 2010 Security Group
Firewall Setup Forefront TMG
Microsoft ISA 2006 is a multi-functional edge gateway that offers a fully integrated application layer firewall, virtual private network (VPN), and web caching platform for securing the Internet-facing networks of any organization against a broad variety of attacks. Progent's Microsoft ISA Server 2006 experts can help you design, cost-justify, test, implement, customize and manage the Standard or Enterprise version of ISA Server on your network.
Coder Amazon Marketplace Web Service programming
24-Hour Microsoft and Cisco Certified Expert Amazon MWS development Contract Programming
Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to streamline their operations by automating crucial sales functions including listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online selling environment and automating their sales processes, vendors can broaden their market, reduce their cost of sales, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development team and provide programming, workflow integration, project management support, and training so you can cut development time and costs and speed up your return on investment.
Cybersecurity Pen Testing Network Security Testing
Cybersecurity Penetration Testing Network Security Auditor
Stealth penetration testing is a key component of any comprehensive network security plan. Progent’s security professionals can perform extensive intrusion tests without the knowledge of your company's in-house IT staff. Stealth penetration checking uncovers whether current security defense tools such as intrusion detection alerts and event history monitoring are properly configured and consistently observed.
Top Nexus MPLS Remote Support
CCIE Certified Nexus Switch Upgrade Consulting
Cisco Nexus switches are intended to deliver the performance, expandability, resilience, cloud readiness, density, data protection and ease of management needed to function as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch experts can provide remote and onsite support services to help you to create an optimal switch topology, set up test environments to confirm your switching solution, install and configure Nexus switches, create and enforce effective policies, perform security vulnerability tests, configure proactive monitoring and alert systems, consolidate resources through virtualization technologies, analyze and repair switching and routing problems, optimize performance, plan for expected growth, and take advantage of the advanced zero-downtime features available for Cisco's Nexus family of switches. Progent's consultants can also assist you to migrate efficiently from outdated Nexus models or Cisco Catalyst switches to current Nexus platforms.
Palo Alto Networks Zero Trust Compliance Audit
Palo Alto Networks PA-800 Series Firewalls Information Technology Consulting
Progent's Palo Alto Networks firewall consultants can show you how to choose, deploy, and manage Palo Alto Networks firewall appliances to provide a modern security ecosystem that spans your on-premises and cloud-based resources and protects all users anywhere with any device.
prime infrastructure Network Consultants
Flex Series Wireless Controller Technology Consulting Services
Progent can help you to configure Cisco Wi-Fi controller appliances to manage wireless LANs of all sizes. Progent can assist you to maintain and troubleshoot your current Cisco-based Wi-Fi solution or implement an efficient transition to Cisco's latest wireless controller technology.
SCCM Migration Online Technical Support
SCCM MAM On-site Support
System Center Configuration Manager automates application and device provisioning and updating, streamlines compliance settings control, keeps track of network assets, protects against company data leakage, provides network health reporting, enables secure end-user self service, and offers a single point of control for managing mixed-OS networks based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud specialists can assist your organization with any aspect of planning, installing, operating and troubleshooting a SCCM solution for on-premises, cloud-based, or hybrid environments.
iPad and Airport Computer Consultants
Support and Integration macOS Lion Networking
Progent's Apple Mac support engineers can assist you with a broad range of network infrastructure areas such as system architecture, off-site and mobile connectivity, internetwork compatibility, protection, and emerging technologies such as Voice over IP and fast wireless connectivity. For company networks built exclusively on Mac OS X or for environments incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent has the experience and size to handle the challenge of designing, integrating, and supporting a network infrastructure that is robust, secure, efficient and aligned with your business goals. Progent can help you configure Apple’s Xserve enterprise servers, Xserve RAID zero-downtime storage products, and Apple's Xsan SAN systems. Progent can also give you access to skilled experts to support Cisco routers and switches.
Microsoft Access migration Technology Professional
Microsoft Access Programming Companies
Progent can provide affordable online support for all releases of Office Access including desktop and browser-based versions and can provide expert support for Access application programming, database conversion, performance optimization, BI reporting, and maintenance. Progent also offers custom online classes for Office Access application programming and database administration.
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