Expanding your remote workforce can have a significant impact on network architecture, security/compliance, and corporate culture. Progent has 20 years of experience helping businesses of all sizes to design, deploy, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Cleveland organization to select the right technologies and follow best practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers top value. Progent offers services ranging from on demand guidance for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Cleveland, Ohio companies to succeed with any aspect of building a high-performing work-at-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, data security, data protection solutions, and unified management.

Infrastructure for a Remote Workforce
Configuring the physical and software infrastructure needed to support an at-home work environment can be particularly challenging if you must manage a combination of personal equipment such as PCs and notebooks, Internet routers, and Wi-Fi APs from an assortment of manufacturers and with a mix of OS software and firmware releases. Progent's background delivering remote support for both outdated and modern IT products in virtual office venues enables you to make efficient use of your existing infrastructure and offers fast access to expertise for implement essential updates. Support services offered by Progent to assist you to implement a productive work-at-home ecosystem include:

  • VPN technology makes it possible to create a secure connection for authenticated remote employees to use IT assets situated at your corporate data center or in the cloud. Progent can assist you to deploy and maintain VPN connections between your teleworkers and your various network resources by providing remote VPN configuration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can help your telecommuters to set up Cisco's AnyConnect client software to provide secure VPN connections for a wide range of endpoint devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms allow a teleworker to view and use a data center computer's desktop. This gives network managers more control over the computing ecosystem of telecommuters and offers remote users a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect home networks to the Internet and support VPN connections, home wireless networks, and firewalls. Progent can provide expert online support for setting up routers from a range of vendors. See router configuration support from Cisco-certified consultants.
  • Home Wireless networks, typically shared by families and guests, are commonly utilized by telecommuters to access their router for work. This can cause throughput and security problems. Progent can help you to mitigate these issues by providing expertise that include Cisco Aironet integration expertise, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti wireless AP integration assistance.
  • Internet connectivity methods affect the speed and availability of connections between at-home workers and the company network. Vital processes might demand backup Internet connections in the event the normal connection fails. Progent offers guidance for picking service providers, picking sensible bandwidth and data volume offerings, and setting up high-availability Internet connections. See Internet access solutions.

IP Voice Solutions for At-Home Workers
Expanding the company PBX environment to include remote users is vital to maintaining a productive work-at-home solution. A variety of cloud-based digital PBX platforms are used by SMBs to server teleworkers. Many enterprises depend on Cisco's modern or legacy products for VoIP solutions. Progent can help businesses of any size to design or tune a telecommuter IP voice service that delivers the versatility, convenience and protection required for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide high-level support to assist organizations tune their existing Cisco VoIP environments to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced telephony features to devices such as VoIP phones, media processing products, VoIP gateways, and mixed media applications deployed across the network. Unified Communications Manager supports other mixed media services like messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's CUCM expertise, refer to Cisco Unified Communications Manager consulting services.
  • CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent can help you to maintain your current CallManager environment or upgrade smoothly to Cisco's current IP telephony solutions. To find out about Progent's expertise for Cisco CallManager and Cisco's other older IP voice products, refer to Cisco CallManager expertise.
  • Cisco IP Gateways enable connectivity with public telephony networks and with users operating outside the corporate firewall such as telecommuters. Progent offers expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco SIP gateway integration consulting.
  • Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your WAN infrastructure to support these VoIP solutions and provide online deployment and debugging services.

Video Conferencing for Remote Workers
A broad selection of video conferencing platforms from leading technology companies support virtual discussions, video conferencing, chat, and content sharing for both local workers and telecommuters. Many organizations utilize multiple conferencing products to accommodate their various partners and clients. Progent's communications experts can help your organization to maintain your existing voice/video conferencing ecosystem and optimize the experience of your at-home workforce.

  • Skype for Business is Microsoft's popular unified communications product that enables real-time presence, IM, voice and video conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can help your company to deploy and manage Skype for Business client software to accommodate your at-home employees. To learn more about Progent's support expertise for Skype for Business, see Skype for Business integration experts.
  • FaceTime is Apple's group video phone platform for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Current editions of FaceTime support up to 32 simultaneous users for video sessions. To learn more about Progent's consulting expertise for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing specific content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, network-based recording, plus revision and playback for training. For details about Progent's support services for Webex as well as for additional video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and information with features that include IP voice and video conferencing, persistent chat, plus data sharing. For details about Progent's consulting expertise for Teams and for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these conferencing platforms and assist your business to tune your network infrastructure to run them.

Microsoft Integrated Collaboration Platforms for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 families, offering a rich ecosystem of productivity apps that deliver a consistent user experience for sharing data and ideas across multiple sites and on a wide selection of endpoint computers. Progent has provided online consulting support for SharePoint and Exchange Server since their initial publication and can assist businesses to deploy these flagship collaboration products to maximize the productivity of your remote workers.

SharePoint Deployment Experts for At-Home WorkersSharePoint utilizes web entities to facilitate collaboration and information sharing by providing policy-based access to data, business processes, and tools for looking through company-wide business data. SharePoint allows you to build secure portals that enables remote workers to view and update aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). For information about Progent's SharePoint consulting expertise, refer to SharePoint configuration and application development consulting.

Exchange Integration Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange expertise, go to deployment consulting for Microsoft Exchange.

Microsoft Onedrive Configuration Consultants for At-Home WorkersOneDrive is Microsoft's shared cloud-based file hosting and synchronization service, similar to GoogleDrive. Remote workers can save files to the OneDrive service, and co-workers anywhere can retrieve them securely through a web browser. Included with Office and Microsoft 365, OneDrive enables home workers to co-author documents. Revisions created offline are synced when you go back online. To learn about Progent's support services for OneDrive, refer to Onedrive configuration experts.

Cloud Integration for Teleworkers
Progent offers affordable remote assistance for helping businesses to build, manage and troubleshoot integrated hybrid network models that incorporate internal data centers, teleworkers, branches, and public cloud services. Progent can provide top-tier consultant for all types of public cloud service including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help teleworkers fix issues with public cloud access, authentication, and security.

Azure Integration for TelecommutersAzure is a popular platform for cloud services that enables you to use infrastructure, servers, and key apps running on Microsoft's extensive cloud. Azure includes more than one hundred services services including hosting for Windows and Linux-based virtual machines, scalable cloud storage, messaging, app development with Visual Studio, and data backup. Progent can help your organization to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure AD, and design backup and restore solutions with Azure Backup. Progent can also show you how to establish secure connections to Azure services for at-home workers by setting up and debugging firewall appliances and VPN tunnels. To find out about Progent's support services for Azure, refer to Microsoft Azure consulting services.

Microsoft 365 Integration for TeleworkersMicrosoft 365, formerly called Office 365, is Microsoft's popular suite of business productivity applications and cloud-based services offered on a subscription basis. Office applications and services are marketed in a variety of plans designed for customers ranging from individuals and households to large enterprises. Progent offers fast and easy online access to experts familiar with Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist your business to evaluate the various subscription plans offered with Microsoft 365 and configure 365 applications for your at-home workers to achieve top business value. To learn about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 consulting services.

Exchange Online Integration Services for TeleworkersMicrosoft 365 Exchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product suite. Exchange Online provides the advantages of lower costs for data center infrastructure, simplified management, dynamic scaling, high reliability, and other benefits inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to operate smoothly with local Exchange environments, allowing customers to build hybrid information systems. Progent's certified Exchange experts can provide as-needed assistance to get you past challenging technical roadblocks and also offer comprehensive project management services to ensure your telecommuters have convenient and secure access to your Exchange Online environment. For details Progent's consulting expertise for Exchange Online, refer to Exchange Online integration and support expertise.

Amazon AWS Integration Services for Remote WorkersAmazon Web Services (AWS) is a trailblazer in the public cloud arena and is the world's leading source of cloud-based services. Progent offers quick and economical online contact with cloud connectivity experts who can assist your business to plan, deploy, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with on-premises resources and with other popular cloud platforms such as Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist you to build a high-availability network architecture so your employees have a productive computing experience whether they are working from your main office, a branch office, from home, or on the road. For information about Progent's consulting services for Amazon AWS, refer to Amazon AWS consulting services.

Google Cloud Integration Services for TelecommutersGoogle Cloud is a leading set of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your organization to scale your current IT resources with the Google Cloud, and Progent's database consultants can help you make your critical apps cloud friendly so your teleworkers can benefit fully from Google Cloud services. Progent's consultants can help your business to set up VMs on GCP Compute Engine, plan an efficient storage solution with Google Cloud Storage, and simplify identity management for at-home workers with Google Cloud Identity. Progent's experts can also help your organization to utilize GCP's unified management technology to control and track your Google Cloud environment. For details, go to Google Cloud Platform (GCP) consulting expertise.

Help Desk Call Center Support for Telecommuters
A fast, company-wide changeover to a telecommuter workforce, which could be activated by a pandemic or as part of a business continuity plan, can overstretch even the most efficient in-house Call Center. Progent's Help Desk services allow businesses to outsource or augment their Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services leverage Progent's extensive network of remote IT support experts combined with enterprise-class trouble ticketing and tracking software to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC support from initial help requests through ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows from-home workers to track or revise their current tickets, enter details, and append screen captures or attachments. Support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support specialists to resolve complex problems. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service allows your company to supplement your current Help Desk Call Center staff by sharing delivery of Support Desk services transparently between your regular IT support organization and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Call Center service uses a co-sourcing support solution based on the leading PSA platform for handling help requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. For information about how Progent's Call Center Supplementation Services can enable your company to provide best-in-class desktop support to your at-home employees, see Progent's Call Center augmentation Services.

Security for Remote Workers
Work-from-Home (WFH) employees typically utilize their own devices and often work in a poorly secured physical area. This multiplies their vulnerability to cyber attacks and requires careful configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, intensive end-user training, and the creation of security policies based on best practices. Progent's veteran group of IT security support experts can assist you to design, deploy and manage an effective cybersecurity solution that guards critical information resources in networks that include remote workers.

Firewall Integration Services for At-Home WorkersFirewalls enable you to build a network that can be safely utilized by local users and by telecommuters, mobile employees, suppliers, customers, and the public. Modern firewall devices permit you to assign and manage appropriate permissions to various classes of users and to expand your IT network and modify your security as your business evolves and as network attacks grow more complex. Progent works with both new and older security devices from all leading vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall integration services, visit firewall configuration and support expertise.

Remote Security Monitoring and Management for At-Home WorkersRemote Endpoint Monitoring makes it easy to track the disparate computers used by teleworkers and either reject or spot and respond to modern cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is installed on each secured endpoint, monitoring all activity and utilizing state-of-the-art machine learning from SentinelOne to detect new attacks at inception. When an attack is spotted, ProSight ASM instantly isolates the targeted device from the network to quarantine the threat. Since the ProSight ASM agent is self-contained, endpoint devices remain protected even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, refer to remote endpoint security monitoring for an at-home workforce.

Two-factor Authentication (2FA) Services for TeleworkersProgent's Duo authentication services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Google Android, and other personal devices. Using 2FA, when you log into a secured online account and enter your password you are asked to confirm who you are on a unit that only you have and that uses a separate network channel. A broad range of devices can be used as this added means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. For details about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your information system to all types of external and local security threats for a network that includes at-home workers. Progent can run remote, automated cybersecurity inventory scanning for rapidly and affordably uncovering a broad range of security holes that can be found over the Internet. Progent's security audit experts, which can be provided by security experts with advanced credentials including CISA, ISSAP, and GIAC, can assist your company to audit your procedures and governance policies and review your IT architecture to allow you to design the highest level of protection for your telecommuters.

Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper about critical areas to concentrate on for protecting an IT environment that supports work-from-home staff, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for At-Home Workers
The field of Data Protection covers saving and recovering critical information so as to avoid data loss and reduce recovery time in case of storage problems due to equipment breakdowns, software hiccups, operator error, cyber attack, or other causes. Dependable data protection strategies can be especially challenging to architect and maintain in hybrid networks that combine local data centers, cloud resources, and an at-home workforce.

  • Backup/Recovery solutions for at-home workers must cover multiple types of personally owned endpoint devices. Progent can provide fast online help from experts familiar with a wide array of platforms for protection Windows, Apple and Linux/UNIX servers and desktops as well as notebooks, iPads and handhelds. Popular backup/recovery products maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To protect data distributed throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that uses cloud storage and includes granular recovery and unified management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) strategies typically envision scenarios that call for a rapid switch to an at-home workforce. Progent's expert disaster recovery preparedness consultants and business continuity consultants can help you to develop, document and test a DR/BC strategy that includes the logistics of switching to an at-home workforce.

Unified Management for Telecommuters
Microsoft has rebranded and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing local computers. Microsoft Endpoint Manager features a centralized environment for safeguarding corporate information by managing local, mobile, and at-home endpoint devices.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing remote computers and software. Remote endpoint devices can be personally owned or company owned. Network administrators managing the enrolled endpoint devices of at-home workers can use Intune to provision and validate applications on managed devices, push updates and certificates, set up rules for permission to access information and resources, manage passwords, create VPN tunnels, control how telecommuters share data, establish threat protection, ensure compliance, and delete corporate information from missing, stolen or deactivated devices. Microsoft Intune can be used with Apple iOS, Google Android, Windows, and macOS/OS X devices. To learn about Intune and how Progent can assist your company to use Microsoft's Endpoint Management to administer the endpoint computers of your teleworkers, refer to Intune mobile endpoint management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified MDM product that helps network administrators to keep remote endpoints up to date and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint management plus VMware's Horizon virtual software delivery platform for authorization control, application management, and configuration management of endpoint devices. Workspace ONE operates with endpoints based on Windows 10, macOS, iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site product through a perpetual license. Top features of Workspace ONE include rapid over-the-air deployment of out-of-the-box notebooks, immediate onboarding of new users, policy set up and enforcement for all classes of endpoints, unifies reporting and performance analytics, email encryption, and tight integration with Microsoft applications and cloud-based services. For information about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE mobile endpoint management consultants.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive telecommuter environment for your Cleveland, Ohio business, phone 1-800-993-9400 or refer to Contact Progent.