Cleveland Teleworkers Solutions Consulting Company
System Design, Configuration, Administration and Help Desk Consulting Services
Expanding your remote workforce can have a major effect on network infrastructure, cybersecurity, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to design, deploy, manage, optimize, and debug IT environments that support work-from-home employees. Progent can help your Cleveland organization to select the right tools and adhere to best practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates teamwork and returns top value. Progent offers support services ranging from as-needed expertise for getting you over challenging technical bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.
Progent can assist Cleveland, Ohio businesses to succeed with any facet of creating a high-performing work-at-home ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk services, security and compliance, backup/restore solutions, and streamlined management.
Infrastructure for Teleworkers
Configuring the network infrastructure required to support a remote work environment can be especially complex if you have to manage a mix of personal equipment such as desktop computers and notebooks, routers, and Wi-Fi appliances from different manufacturers and with a mix of operating systems and firmware releases. Progent's experience providing remote help for both outdated and modern IT products in virtual office venues allows you to make cost-effective use of your available network infrastructure and provides you with fast access to expertise for implement necessary updates. Support services available from Progent to help your company to create a productive telecommuting ecosystem include:
- Virtual Private Network connectivity makes it possible to create a safe tunnel for authorized at-home employees to access IT resources located at your company datacenter or in a public cloud. Progent can assist you to deploy and manage VPN connections between your at-home workforce and your various IT resources by providing remote VPN integration support. For businesses using Cisco's ASA firewalls, Progent's Cisco ASA experts can help your remote workers to utilize Cisco's popular AnyConnect software to provide secure VPN connections for a wide selection of endpoint devices including Windows, Mac, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products enable a teleworker to see and use a remote PC's desktop. This gives network managers substantial control over the digital environment of at-home employees and offers remote users a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
- Routers connect at-home computer networks to the Internet and support VPN connections, local Wi-Fi networks, and firewall services. Progent offers top-tier remote consulting for configuring home routers from a variety of vendors. See router integration support from Cisco-certified consultants.
- Home Wireless networks, often shared by families and guests, are commonly utilized by telecommuters to access their Internet router for work. This can cause performance and cybersecurity problems. Progent can help businesses to mitigate these issues by delivering expertise that include Aironet configuration consulting, Cisco Meraki WiFi installation expertise, and Ubiquiti Unifi WiFi access point integration help.
- Internet access methods impact the performance and reliability of connections between at-home workers and the company data center. Business-critical processes may demand redundant Internet connections in case the primary connection breaks. Progent offers guidance for selecting ISPs, picking sensible bandwidth and data volume offerings, and integrating high-availability Internet access. See Internet connectivity solutions.
VoIP Solutions for At-Home Workers
Expanding the business phone system to accommodate telecommuters is vital to maintaining a productive work-at-home solution. A broad range of cloud-based digital PBX platforms are popular with small and mid-size businesses to support remote users. Many enterprises rely on Cisco's modern or older products for VoIP management. Progent can assist organizations of all sizes to design or maintain a remote IP voice service that delivers the flexibility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to assist organizations tune their current Cisco IP voice environments to support a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end IP telephony features to devices like VoIP phones, media processing products, VoIP gateways, and mixed media applications deployed throughout the network. CUCM manages other mixed media services such as unified messaging, video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM support, see CUCM consulting services.
- Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by CUCM. Progent can assist you to support your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other older VoIP products, see Cisco CallManager consulting.
- Cisco IP Gateways enable connectivity with PSTN networks and with users working beyond the corporate perimeter like at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network infrastructure to support these solutions and deliver online configuration and troubleshooting services.
Video Conferencing for Remote Workers
A wide range of video conferencing products from major technology companies enable online meetings, video and voice conferencing, chat sessions, and screen/content sharing for both onsite workers and at-home workers. Many organizations use a mix of conferencing products to accommodate their various partners and customers. Progent's communications experts can assist you to maintain your current voice/video conferencing ecosystem and optimize the productivity of your at-home employees.
- Skype for Business is Microsoft's popular communications product that enables real-time presence, IM, voice and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can help you to set up and maintain Skype for Business clients to support your remote workforce. To learn more about Progent's consulting services for Skype for Business, visit Skype for Business integration experts.
- FaceTime is Apple's group video phone platform for compatible iOS and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Newer editions of FaceTime support up to 32 concurrent users for voice/video sessions. For details about Progent's consulting services for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for future reference. For details about Progent's consulting expertise for Webex as well as for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with features that include video conferencing, threaded chat, plus file sharing. For details about Progent's consulting services for Microsoft Teams and for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Additional Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting expertise for these products and assist your business to optimize your WAN infrastructure to run them.
Microsoft Integrated Collaboration Software for Remote and Hybrid Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office families, offering a powerful environment of applications that create a cohesive user experience for exchanging data and ideas across a corporate network and on a broad range of endpoints. Progent has provided online consulting support for Microsoft SharePoint and Exchange since their initial releases and can assist your company to configure these flagship collaboration products to optimize the effectiveness of your remote workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration and communication. Developed as a substitute for Skype for Business Online, Microsoft Teams can enable chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, as well as file and app sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously called Azure Active Directory) for supporting its complete range of capabilities. To learn more about Progent's support services for Microsoft Teams, visit planning and configuration consulting for Microsoft Teams and Teams Premium.
SharePoint utilizes web entities to facilitate collaboration and information sharing by offering policy-based access to content, workflow, and utilities for looking through enterprise-wide information silos. SharePoint enables you to build secure web portals that permits remote workers to see and edit aggregated corporate intelligence via Wikis, Blogs, social networking sites, and Web Parts (Widgets). For information about Progent's SharePoint expertise, go to SharePoint configuration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting expertise, visit integration consulting services for Exchange.
OneDrive is Microsoft�s shared cloud-based storage service, similar to GoogleDrive. Remote users can save files to OneDrive, and co-workers anywhere can access them securely through a browser. Included with Microsoft 365, OneDrive allows home workers to co-author files. Revisions created offline are synced when you go back online. To learn about Progent's support services for Microsoft OneDrive, visit Microsoft Onedrive integration experts.
Cloud Integration for Telecommuters
Progent offers advanced remote support for enabling businesses to create, maintain and repair cohesive hybrid network models that incorporate physical data centers, at-home workers, branches, plus public cloud services. Progent can provide expertise for all modes of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters fix problems with cloud access, identity, and cybersecurity.
Microsoft Azure is a leading family of public cloud software and services that enables you to utilize IT infrastructure, servers, and critical apps running on Microsoft's extensive cloud. Microsoft Azure features over one hundred services services such as hosting for Windows and Linux-powered VMs, scalable cloud storage, messaging, app development with Visual Studio, and data protection. Progent can assist your organization to deploy virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure Active Directory, and plan backup and restore solutions with Azure Backup. Progent can also show you how to create protected access to Azure for teleworkers by setting up and troubleshooting firewall appliances and VPN tunnels. To learn about Progent's consulting services for Azure, go to Azure expertise.
Microsoft 365, formerly called Office 365, is Microsoft's popular suite of client productivity applications and cloud-based services offered on a subscription basis. Microsoft applications and services are marketed in a variety of bundles intended for users ranging from individuals and households to large enterprises. Progent can provide quick and affordable online contact with experts knowledgeable about Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist your business to evaluate the various subscription plans available for Microsoft 365 and configure 365 applications for your telecommuters to achieve maximum business value. For information about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 integration expertise.
Microsoft 365 Exchange Online is among the most popular cloud-based applications in Azure-hosted Microsoft 365 product suite. Exchange Online offers the advantages of reduced spending for physical infrastructure, easier management, dynamic scaling, high reliability, and additional advantages inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run seamlessly with local deployments of Exchange, allowing customers to create hybrid cloud/onsite information systems. Progent's Exchange consultants are available for as-needed help to guide you past challenging IT bottlenecks and also offer end-to-end project management outsourcing to make sure your teleworkers have convenient and safe access to your Microsoft 365 Exchange Online deployment. To find out Progent's support services for Exchange Online, go to Microsoft 365 Exchange Online configuration and support consulting.
Amazon AWS is a trailblazer in the public cloud computing market and is the industry's biggest source of cloud services. Progent offers quick and affordable online contact with cloud connectivity experts who can assist your business to plan, deploy, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with local resources and with other public clouds like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist your company to create a high-uptime network architecture to make sure your users have a consistent computing experience regardless of whether they are working from your main office, a branch office, from home, or on the move. To find out about Progent's consulting expertise for Amazon AWS, go to Amazon AWS consulting services.
Google Cloud (GCP) is a popular collection of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can help your business to extend your existing IT resources with the Google Cloud Platform, and Progent's database experts can show you how to make your mission-critical apps cloud ready so your at-home workers can benefit fully from Google Cloud services. Progent's consultants can assist you to deploy VMs on Google Cloud Compute Engine, design a cost-effective storage system with GCP Storage, and simplify access control for teleworkers with GCP Cloud Identity services. Progent's experts can also help your organization to utilize GCP's unified management tools to control and track your Google Cloud ecosystem. To learn, go to Google Cloud Platform (GCP) consulting expertise.
Help Desk Support for Telecommuters
A sudden, enterprise-wide changeover to a from-home workforce, which could be the result of an epidemic or as an element of a disaster recovery/business continuity plan, can overwhelm even the most efficient internal Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Call Center by using Progent's remote Technical Response Center services.
- Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of online IT support experts combined with world-class trouble ticketing and follow-up technology to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC support from help requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or update their active trouble tickets, add details, and append screenshots or relevant files. Support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with advanced issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Augmentation Service allows you to expand your existing Help Desk Call Center organization by splitting responsibilities for Support Desk support services transparently between your regular support personnel and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's shared Support Desk service uses a collaborative support model based on the leading PSA tool for managing help requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Help Desk Supplementation Services can help your business to deliver best-in-class technical support to your telecommuters, visit Progent's Call Center augmentation Services.
Cybersecurity for Telecommuters
Work-from-Home (WFH) employees commonly utilize their personal devices and usually operate in an unsecured physical area. This increases their vulnerability to malware attacks and requires judicious deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, extensive user training, and the development of security policies based on leading practices. Progent's veteran group of data security solutions experts can help you to design, deploy and manage a compliant security solution that protects critical information assets in networks that include remote workers.
Firewalls allow you to build a network that can be safely utilized by local users as well as by an at-home workforce, mobile workers, suppliers, customers, and the public. Next-generation firewall appliances allow you to configure and manage different permissions to various groups of users and to scale your IT network and adjust your cybersecurity posture as your business evolves and as network attacks grow more sophisticated. Progent works with both current and legacy firewall devices from all major vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To find out more about Progent's firewall integration services, visit firewall support services.
Remote Endpoint Monitoring makes it easy to watch over the various devices utilized by at-home workers and either reject or identify and mitigate modern threats such as ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint software agent is put on each secured endpoint, watching all activity and utilizing advanced behavioral threat analysis from SentinelOne to identify zero-day attacks before they can spread. When a cyberattack is discovered, ProSight Active Security Monitoring instantly disconnects the impacted endpoint device from the network to quarantine the threat. Since the ProSight ASM software agent is self-contained, endpoints remain protected even when they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To learn more about ProSight Active Security Monitoring, see remote endpoint monitoring for remote workers.
Progent's Duo authentication Services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Android, and other out-of-band devices. With 2FA, when you log into a secured online account and enter your password you are asked to verify your identity on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized as this added means of authentication including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register several verification devices. To learn more about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for telecommuters.
Security Audits can evaluate the vulnerability of your network to all types of outside and internal security attacks for an environment that incorporates teleworkers. Progent can deploy remote, automated cybersecurity inventory software for rapidly and economically detecting a broad range of security gaps that can be surfaced via the Internet. Progent's security assessment consulting services, which can be managed by data security experts with advanced credentials including CISM, CISSP, and GIAC, can help your business to audit your procedures and governance policies and review your network architecture to allow you to implement the highest level of protection for your remote workers.
Horizon3.ai's NodeZero Pentest Platform is a breakthrough penetration test (pentest) product family that can deliver automated threat assessment of your at-home connectivity solution as well as your internal and perimeter networks so you can identify, rank, fix, and verify cybersecurity vulnerabilities before threat actors can take advantage of them. Progent can assist you to deploy NodeZero to perform comprehensive penetration tests of your network perimeter and your internal network so you can evaluate your current security profile. Progent can also assist you to harden your existing network security and can help you to design and implement a cohesive cybersecurity strategy that simplifies management and provides maximum protection for on-premises, cloud-based, at-home, and perimeter IT resources. To find out additional details about Progent's vulnerability analysis solutions based on on NodeZero's PEN test products, refer to Consulting Services for NodeZero's Pentest Products.
Download White Paper: Protecting a Work-From-Home (WFH) Network
To read or download a white paper describing critical things to focus on for securing a network that supports telecommuters, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection for Teleworkers
The field of Data Protection covers backing up and recovering critical data so as to avoid data loss and minimize restoration time and effort in case of storage system failures resulting from hardware issues, programming glitches, human error, cyber attack, or other causes. Reliable data protection strategies can be especially difficult to design and manage in hybrid networks that incorporate local data centers, cloud resources, and an at-home workforce.
- Backup/Restore strategies for remote workers must address multiple kinds of user-owned endpoints. Progent offers fast remote access to experts knowledgeable about a broad array of products for protection Microsoft Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as laptops, tablets and smartphones. Leading backup/recovery products maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect data distributed across a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that utilizes cloud storage and includes fine-grained restore and unified management.
- Disaster Recovery/Business Continuity plans typically envision scenarios that require a temporary switch to telecommuting. Progent's expert disaster recovery planning experts and business continuity specialists can help your company to develop, document and test a DR/BC plan that addresses the process of moving to an at-home workforce.
Unified Management for Teleworkers
Microsoft has renamed and reshuffled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote endpoints and Configuration Manager for managing local computers. Endpoint Manager offers a centralized platform for safeguarding corporate data by controlling on-premises, mobile, and home-based endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises devices and software. Remote endpoint computers can be user owned or company owned. Network admins managing the enrolled endpoint devices of teleworkers can utilize Intune to provision and validate apps on devices, push patches and certificates, set up rules for permission to access data and resources, set passwords, establish VPN tunnels, control how home-based workers share data, establish threat defense, verify security compliance, and erase sensitive data from missing, stolen or deactivated devices. Intune can be used with iOS/iPadOS, Google Android, Windows, and macOS/OS X devices. To learn about Microsoft Intune and to find out how Progent can assist you to use this platform to manage the endpoint devices of your at-home workers, go to Intune telecommuter endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management (MDM) platform that helps network administrators to keep off-premises endpoints current and secure. Workspace ONE incorporates VMware AirWatch technology for unified endpoint administration combined with VMware's Horizon virtual application delivery platform for authorization control, application management, and setup management of endpoint computers. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises deployment through a one-time purchase. Top capabilities of Workspace ONE include rapid over-the-air deployment of out-of-the-box notebooks, quick onboarding of new employees, policy set up and enforcement for all categories of endpoints, unifies management reporting and analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud services. For details about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE remote device management consultants.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Cleveland, Ohio organization, phone
An index of content::
Fault Tolerant Colocation Specialists
Cisco Certified Expert IT Consultants Fault Tolerant Internet Data Center
Progent's Data Center professionals can help you select high availability data centers that meet the specific requirements of your business. Fault tolerant colocation sites are especially attractive to small organizations due to of their affordability and simplified logistics in comparison to pursuing a do-it-yourself strategy. Trying to design an on-site data center that offers even a basic level of fault tolerance is too costly for most small businesses. Progent is ready to show you how to get all the advantages of non-stop data centers and 24x7 colo sites by offering a complete array of consulting and support services.
Amazon AWS hybrid cloud solutions Specialists
Consultant Google Cloud hybrid solutions
Progent can provide expert online consulting to help organizations connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help your IT team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that utilize local resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services that include Azure hybrid cloud design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over two decades of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
SQL 2008 Analysis Services Services
Top SQL 2008 Reporting Services Consulting
Progent's Microsoft-Certified SQL Server consultants can provide a range of support services to help small businesses to plan, configure, manage, and troubleshoot SQL Server 2008 systems so that they gain the optimum competitive benefit from Microsoft's state-of-the-art relational database technology. Also, Progent offers consulting expertise for network infrastructure, company-wide protection, and custom software programming to optimize the strategic benefit of your SQL Server 2008 investment.
CCIE Certified Remote Troubleshooting Aironet 1600 Access Point
CCIE Certified Aironet Ruggedized APs Integration Services
Progent's Cisco certified wireless networking experts can provide economical online and onsite help for end-of-life and current 802.11ac Aironet wireless APs and Progent can assist you to plan and maintain Wi-Fi environments that include indoor and outside/ruggedized Aironet APs.
ISA 2004 Technical Support Services
Microsoft ISA Server On-site Technical Support
Progent's certified ISA Server consultants have broad experience developing Microsoft-based security solutions for information systems with multiple locations, mobile users, and line-of-business web-based applications. A Progent ISA 2004 Firewall engineer is ready to help your small or mid-size business plan and deploy a configuration of Microsoft ISA Server 2004 that meets your information protection requirements without restricting your productivity.
Remote Consulting Windows Server 2012R2 Private Cloud
Windows Server 2012R2 upgrade Professionals
Progent's certified consultants can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, create pilot environments and migration strategies, optimize your network for local, multi-site, cloud-based, and partial-cloud environments, educate your IT support team, create an enterprise-wide security plan, automate network management, assist with application development, and build and test a disaster recovery/business continuity plan.
Engineer Hornetsecurity Altaro M365 SharePoint Backup
Hornetsecurity Altaro 365 Total Backup Online Support
Progent is a certified Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to back up and restore your Microsoft 365 mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered endpoints.
Cybersecurity Firm Juniper SRX220 Router
Juniper SRX240 Router Security Firms
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Trend Micro Network Security Auditing
Juniper Netscreen Compliance Auditor
For smaller businesses, network security and information assurance and regulatory compliance can be too complicated to master yet too risky to overlook. The world's biggest enterprises have been hacked, and the top cloud services have on occasion been taken down. It looks like there's nowhere to run. Progent makes it economical for smaller organizations to implement vital IT security tasks effectively by offering the benefit of billable time to the closest minute with no minimum charge for remote help. This means you can have access to a world-class information expert to deliver just the help you need whenever you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified consultants can assist you with any level of network security including vulnerability assessments, virus screening and recovery, spam and email content filtering, email data loss protection, compliance reporting, and creating a comprehensive security strategy.
MongoLock ransomware protection and recovery Consultant Services
Professionals DopplePaymer ransomware protection and recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools by SentinelOne to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete threat progression including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks.
Onsite Technical Support Work from Home Endpoint Management
Offsite Workers Endpoint Management Support and Setup
Progent can assist small and mid-size businesses to install efficient remote endpoint management systems for maintaining endpoint devices used by work-from-home employees.
Forensics Services Horizon3.ai NodeZero Certified Cybersecurity Pen Testing
Horizon3.ai NodeZero Cybersecurity Pen Testing Cybersecurity Firms
Progent's certified cybersecurity consultants can run NodeZero-powered penetration tests to make sure your security defense tools and policies are properly configured and effective.
Top Co-managed Call Center On-site Technical Support
IT Services Call Center Sharing
Progent provides three essential types of Helpdesk services including Microsoft and Cisco Help Desk Outsourcing Support Services, Virtual Helpdesk Support, and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft experts gives your customers instant access to a reliable technical resource with years of experience providing phone support and online repair for networks powered by Microsoft products. Progent's concentration is on giving the support Helpdesk a positive image as a solid contributor to company productivity. Progent's goal is to fix rather than merely record problems.
ProSight NinjaOne Automatic Patch Management Network Consultant
NinjaOne Desktop Monitoring Configuration
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of critical devices.
Access Integration Companies
24 Hour Crystal Reports Programmer
Progent can provide remote and onsite expertise to help you with any phase of BI reporting from debugging or modernizing applications to planning and implementing a comprehensive BI environment. Progent's management reporting experts can help you to support your existing BI system, assist you to upgrade databases and applications from an outdated reporting product to a current solution, and provide as-needed remote training to meet your specific requirements. Progent's business reporting and analytics consultants can provide experience in all popular business intelligence reporting and visualization tools such as the SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics add-ins such as Power Pivot, Power Query and Power View, Report Designer and Report Builder.
Hornetsecurity Altaro VM Backup Local Computer Consultants
Remote Hornetsecurity Altaro VM Backup Integration Consultants
Altaro VM Backup from Hornetsecurity provides small organizations a reliable and affordable platform for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted environments and also supports low-cost cloud backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or onsite services to assist you to design, install, optimize and debug a modern backup/restore solution based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/restore service based on Altaro VM Backup technology.
NinjaOne Server and Desktop Monitoring and Reporting Engineer
ProSight NinjaOne Windows Desktop Management Help and Support
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by tracking the health of vital devices.
Windows, Linux, UNIX, Solaris IT Consultant
Windows, Linux, UNIX, Solaris Remote Technical Support
If your company computer system combines Linux-based products platforms with Windows, Progent can show you how to integrate your servers into a unified environment that allows all your OS platforms to coexist for simple administration, seamless dataflow, high availability, enhanced throughput, and tight security. Progent's UNIX/Linux and Microsoft Windows coexistence support services feature IT architecture configuration and service, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, remote network support and troubleshooting, in-person technical support, and Help Desk outsourcing.
Computer Consultants Microsoft Windows Failover Cluster
Top Rated Fault-tolerant Failover Clustered Servers Remote Consulting
The cluster feature set incorporated into the Datacenter and Enterprise editions of MS Windows Server 2008 is dramatically redesigned to streamline the installation, setup, and administration of server clusters that offer improved levels of system availability, security, performance, and flexibility. New or enhanced capabilities include cluster Validation, revamped setup and deployment, improved cluster management, new cluster infrastructure for increased uptime, better protection and quorum structure, minimization of failure points, more storage and RAM capacity, and enhancements for multi-site clusters. Progent's Microsoft-certified consultants can assist your company assess the advantages of Windows clustering, design and implement a deployment, educate your IT personnel to manage your failover clusters, provide ongoing consulting and support services, and create and test a workplace recovery plan.
On-site Technical Support Shared Support Desk
Shared Help Desk Ticketing Configuration
Progent's Co-managed Call Center service allows your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around ConnectWise Manage, the leading shared professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Urgent Palo Alto Networks Auditor
Palo Alto Networks PA-3000 Series Firewalls Protecting
Progent's Palo Alto Networks firewall consultants can help you select, deploy, and manage Palo Alto Networks firewall appliances to provide a next-generation cybersecurity ecosystem that extends across your data center and cloud resources and protects all users at any location with any endpoint device.
Critical Security Bulletins Protect
Security Protection Bulletins Technology Consulting
This page contains current information on security threats, patches, and leading practices. Call or email Progent if your organization needs assistance protecting your network against the latest IT security threats.
Engineer Flexential Colocation Center
Emergency Flexential Data Center Engineers
Progent makes use of the Flexential Tampa colocation center primarily to provide private cloud hosting services. Progent maintains a team of network experts located in the vicinity of Tampa, and Progent also offers remote expertise from Progent's countrywide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware professionals, and senior disaster recover preparedness experts. Progent can also help your business to design and carry out a migration to the Flexential facility with services like designing system architecture, specifying hardware components, system setup and validation, debugging, streamlining online network management, and educating your network staff.
Helpdesk Sharing Costs Remote Support Services
Extended Call Center Economics Configuration
Progent's Helpdesk outsourcing and co-sourcing service programs help organizations to cut costs and enhance productivity.
MCSE Expert Certified Dynamics GP Analysis Cubes for Excel Consultants
Dynamics GP Report Writer Consult
Dynamics GP/Great Plains accounting includes analysis and reporting capabilities that allow you to monitor all operations, sales and spending, and market trends with built-in drill-down, query, and reporting functions. Progent's Microsoft Dynamics GP reporting consulting expertise can help you create reports that allow you to understand your business more completely, turning raw data into useful management information. Progent is able to improve your reporting and analytics by providing Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to delivering reporting consulting, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and programming experience with VBasic, XML and other tools in order to offer specialized line-of-business application development and eCommerce solutions that work seamlessly with Dynamics GP/Great Plains.
Presentation Server Remote Troubleshooting
Application Virtualization Services
Progent's Citrix-certified experts can help you to plan, deploy, manage, and support a virtual Windows application delivery system built on Citrix XenApp. Progent's Cisco-certified CCIE network consultants can show you how to enhance your network for distributing server-side and client-side applications, and Progent's remote datacenter management and support consultants can assist you to manage and support an off-site datacenter that offers high uptime, enhanced protection, and fast recovery.
Internet Data Center Remote Support Services
Hosting Onsite Technical Support
Progent's data center IT services are designed for businesses with hardware housed at Internet Data Centers or data center colo hosting sites and in need of timely on-site service at the colo facility plus off-site support from Microsoft and Cisco Premier professionals. Progent offers a full array of IDC and IDC and co-location consulting services such as network architecture analysis, Windows and UNIX server integration and support, troubleshooting for server and telecommunications networking, development and deployment of non-stop systems, defining and deploying layered security defenses, firewall configuration and troubleshooting, configuring load balancing environments, and creating fault tolerant server clustering configurations.
Auditing WatchGuard Firebox M370 Firewall
WatchGuard Firebox M-Series Firewall Security Company
Progent provides consulting expertise for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and manage a WatchGuard Firewall product that fits your security requirements and budget. Progent can assist you to manage outdated WatchGuard firewalls or migrate smoothly to current WatchGuard firewall solutions.
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