Enlarging your remote workforce can have a significant effect on IT architecture, security/compliance, and company culture. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Cleveland organization to pick the right technologies and adhere to best practices in creating and maintaining a secure virtual solution for teleworkers that promotes teamwork and delivers top business value. Progent can provide support services that go from as-needed guidance for helping you past occasional IT roadblocks to full project management to help you carry out business-critical tasks.
Progent's consultants can assist Cleveland, Ohio companies to succeed with any aspect of building a high-performing telecommuting environment by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, data security, backup/restore solutions, and unified management.
Network Infrastructure for Telecommuters
Integrating the network infrastructure needed for an at-home work environment can be particularly complex if you have to accommodate a combination of worker-owned hardware such as desktop computers and notebooks, Internet routers, and Wi-Fi APs from different manufacturers and with a variety of operating systems and firmware releases. Progent's experience providing remote support for both outdated and current technologies in remote office solutions allows you to make cost-effective use of your available network infrastructure and provides you with ready access to expertise for implement necessary updates. Services offered by Progent to assist your company to implement a productive work-at-home ecosystem include:
VoIP Integration for an At-Home Workforce
Extending the corporate PBX system to include teleworkers is critical to supporting a productive work-at-home solution. A broad range of cloud-based IP voice platforms are used by SMBs to support teleworkers. Many enterprises depend on Cisco's modern or older platforms for IP voice solutions. Progent can assist businesses of any size to design or tune a telecommuter VoIP environment that provides the flexibility, transparency and protection required for remote users. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help businesses optimize their current Cisco VoIP systems to support an expanding at-home workforce.
Video Conferencing for Remote Workers
A wide range of video conferencing products from major technology companies enable online meetings, video conferencing, chat sessions, and screen sharing for both local users and at-home workers. Many companies use multiple products to meet the needs of their various partners and clients. Progent's communications experts can assist your organization to manage your current voice/video conferencing ecosystem and enhance the engagement of your at-home workforce.
Microsoft Integrated Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 suites, providing a rich environment of applications that deliver a consistent user interface for exchanging information throughout a corporate network and on a wide range of endpoint devices. Progent has provided online consulting support for SharePoint and Exchange since their first publication and can help businesses to configure these flagship collaboration platforms to optimize the effectiveness of your remote workers.
SharePoint utilizes web sites to allow collaboration and information delivery by providing policy-based access to content, workflow, and utilities for searching through enterprise-wide business data. SharePoint allows you to create secure web portals that allows at-home workforce to view and update aggregated corporate intelligence via Intranets (Wikis), Blogs, social web sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting expertise, see SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, see deployment consulting for Exchange.
OneDrive is Microsoft’s collaborative cloud storage service, similar to GoogleDrive. Remote workers can store files to the OneDrive service, and co-workers can access them safely through a web browser. Included with Microsoft 365, OneDrive allows at-home workers to jointly author documents. Revisions created offline are synced when you go back online. For information about Progent's expertise for Microsoft OneDrive, refer to Onedrive configuration consulting.
Cloud Integration for At-Home Workers
Progent can provide affordable online assistance for helping organizations to build, manage and repair integrated hybrid network architectures that combine internal data centers, at-home workers, branches, plus cloud services. Progent offers top-tier consultant for all types of cloud service such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help remote workers fix issues with public cloud connectivity, identity, and cybersecurity.
Microsoft Azure is a popular platform for public cloud software and services that allows you to utilize infrastructure, virtual servers, and key applications hosted on Microsoft's extensive cloud. Azure features more than 100 services services including hosting for Windows and Linux-based virtual machines, scalable cloud storage, messaging, application development with Visual Studio, and data backup. Progent can help you to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure Active Directory, and plan backup and recovery systems with Azure Backup. Progent's cloud experts can also help you create secure connections to Azure services for remote workers by setting up and debugging firewall appliances and VPN tunnels. For details about Progent's consulting services for Microsoft Azure, go to Azure consulting.
Office 365, now called Microsoft 365, is Microsoft's growing family of client productivity software and cloud services offered on a subscription basis. Microsoft applications and cloud services are marketed in a selection of plans intended for customers ranging from individuals and small offices to large enterprises. Progent can provide quick and easy online contact with consultants familiar with Office 365-compatible endpoints based on Windows, Mac, iOS, and Google Android technology. Progent's experts can assist you to assess the numerous subscription plans available for Office 365 and deploy 365 apps for your at-home workers to achieve maximum business value. To find out about Progent's consulting expertise for Microsoft Office 365, see Microsoft 365 integration support.
Office 365 Exchange Online is among the most popular applications in the Microsoft 365 product line. Exchange Online provides the benefits of reduced spending for data center infrastructure, easier management, on-demand scaling, high reliability, and other benefits inherent with public clouds. Microsoft has designed Office 365 Exchange Online to run smoothly with on-premises Exchange environments, allowing you to create hybrid cloud/onsite networks. Progent's Exchange consultants are available for as-needed help to get you through challenging technical roadblocks and also offer end-to-end project management services to ensure your teleworkers have easy and safe access to your Office 365 Exchange Online environment. For details Progent's support services for Microsoft 365 Exchange Online, refer to Office 365 Exchange Online integration and support expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the industry's biggest provider of cloud services. Progent can provide fast and economical online contact with cloud integration experts who can assist your organization to plan, implement, manage, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with local resources and with other public clouds like Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help your company to create a high-uptime network architecture to make sure your users have a productive computing environment regardless of whether they are working from your headquarters, a remote branch, at home, or on the road. To find out about Progent's consulting expertise for Amazon AWS, refer to Amazon AWS integration expertise.
Google Cloud Platform (GCP) is a leading set of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your business to extend your current IT assets with the Google Cloud, and Progent's DBA consultants can show you how to make your critical apps cloud friendly so your at-home workers can benefit fully from Google Cloud Platform services. Progent can help you to set up virtual machines on GCP Compute Engine, design an efficient storage solution with Google Cloud Storage, and simplify access control for at-home workers with Google Cloud Identity. Progent can also assist your organization to utilize GCP's unified management technology to control and track your Google Cloud environment. To learn, go to Google Cloud Platform consulting support.
Help Desk Support for At-Home Workers
A rapid, enterprise-wide switchover to a teleworker business model, which might be activated by a pandemic or as part of a business continuity process, can overstretch even a well-staffed internal Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Support Desk with Progent's remote Technical Response Center services.
Security for Remote Workers
Teleworkers often use their personal equipment and work in an unsecured environment. This increases their vulnerability to cyber threats and demands judicious deployment of security appliances, remote endpoint monitoring, and the enforcement of policies based on leading practices. Progent's seasoned roster of certified data security professionals can help your company to plan, deploy and administer a compliant cybersecurity solution that guards vital data in IT networks that include an at-home workforce.
Data Protection Solutions for Telecommuters
Data Protection covers saving and restoring vital information in order to prevent data loss and minimize restoration time in case of storage system problems due to hardware issues, programming hiccups, operator error, cyber attack, or any other reason. Dependable data protection solutions can be particularly difficult to design and manage in hybrid environments that incorporate in-house data centers, public clouds, and at-home workers.
Unified Management for an At-Home Workforce
Microsoft has renamed and reshuffled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing local endpoints. Endpoint Manager offers a centralized platform for protecting corporate data by controlling on-premises, mobile, and home-based endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud service for managing and protecting mobile devices and applications. Remote endpoint devices can be personally owned or business owned. IT administrators managing the enrolled endpoint devices of at-home workers can use Intune to deploy and authenticate apps on devices, push updates and certificates, set up policies for accessing information and networks, manage passwords, establish VPN tunnels, determine how home-based workers share information, establish threat defense, verify compliance, and erase sensitive information from missing, stolen or decommissioned devices. Intune can be used with iOS, Android, Windows, and macOS/OS X computers. To find out about Microsoft Intune and how Progent can help you to use Microsoft's Endpoint Management to manage the devices of your telecommuters, see Intune telecommuter endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM platform that helps network managers to keep offsite endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration along with VMware's Horizon virtual software delivery platform for identity control, app management, and configuration management of endpoint devices. Workspace ONE operates with devices based on Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site product through a one-time purchase. Key capabilities of VMware Workspace ONE include rapid over-the-air provisioning of out-of-the-box notebooks, immediate onboarding of new employees, policy set up and enforcement for all classes of devices, aggregated reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud-based products. For information about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE remote device management consultants.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Cleveland, Ohio business, call