Expanding your remote workforce can have a significant effect on IT infrastructure, security, and corporate culture. Progent has two decades of experience assisting SMBs to plan, configure, manage, tune, and debug IT networks that support at-home workers. Progent can help your Cleveland company to select the right technologies and follow best practices in building and operating a safe virtual office solution for telecommuters that promotes collaboration and returns top business value. Progent offers support services ranging from on demand expertise for getting you past occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Cleveland, Ohio businesses to with any aspect of building a high-performing work-at-home ecosystem by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk services, cybersecurity, data protection solutions, and centralized management.

Infrastructure for an At-Home Workforce
Integrating the network infrastructure needed for a remote work environment can be particularly complicated if you must manage a mix of personal hardware such as PCs and notebooks, Internet routers, and Wi-Fi appliances from different manufacturers and with a mix of OS software and firmware levels. Progent's background providing remote help for both legacy as well as current technologies in virtual office solutions allows you to make efficient use of your available infrastructure and provides you with fast access to expertise for implement essential upgrades. Support services available from Progent to assist your company to create a productive telecommuting ecosystem include:

  • Virtual Private Network technology makes it possible to create a secure connection for authenticated remote workers to access IT resources located at your corporate data center or in a public cloud. Progent can assist you to configure and maintain VPN access between your at-home workforce and your key network resources by providing remote VPN integration support. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA Firewall consultants can help your telecommuters to set up Cisco's AnyConnect client software to provide safe VPN tunneling for a broad range of endpoint devices such as Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure products enable an at-home worker to see and interact with a data center PC's desktop. This technology provides network managers substantial control over the digital environment of telecommuters and offers remote users a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach home computer networks to the Internet and typically support VPN tunnels, local Wi-Fi networks, and firewalls. Progent can provide top-tier online consulting for deploying routers from a range of manufacturers. See router integration support from Cisco-certified consultants.
  • Home Wi-Fi networks, often supporting an entire household and visitors, are frequently utilized by at-home employees to connect to their Internet router for work. This can create performance and security issues. Progent can assist you to mitigate these problems by delivering expertise that include Aironet integration consulting, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti Unifi wireless access point integration assistance.
  • Internet connectivity methods impact the performance and availability of connections between at-home workers and the corporate network. Vital processes might require redundant Internet connections in case the primary connection breaks. Progent can provide expertise for selecting Internet service providers, selecting sensible service packages, and integrating high-availability Internet connections. See Internet connectivity integration services.

VoIP Integration for At-Home Workers
Expanding the company PBX environment to accommodate telecommuters is critical to maintaining an effective work-at-home solution. A variety of cloud-centric IP voice products are used by SMBs to support teleworkers. Many enterprises rely on Cisco's modern or legacy platforms for IP voice solutions. Progent can help businesses of any size to design or tune a remote IP voice environment that provides the versatility, transparency and protection required for telecommuters. Progent's Cisco-certified CCIE Voice experts can provide high-level support to help businesses optimize their current Cisco IP voice systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise IP telephony features to devices such as VoIP phones, media processing products, Voice over IP gateways, and multimedia software deployed across the network. Unified Communications Manager manages additional combined media services like unified messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Cisco Unified CM or CUCM expertise, refer to Cisco Unified Communications Manager consulting services.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist your company to maintain your current CallManager environment or upgrade efficiently to Cisco's current IP telephony solutions. For details about Progent's support services for CallManager and Cisco's other early IP voice products, visit CallManager expertise.
  • Cisco IP Gateways enable connectivity with public telephony networks and with users working beyond the corporate firewall such as at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 product lines as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to update your wide area network architecture to work with these solutions and provide on-demand configuration and debugging expertise.

Voice/Video Conferencing for Teleworkers
A wide selection of voice/video conferencing products from leading technology companies support online meetings, video and voice conferencing, chat, and content sharing for both onsite workers and telecommuters. Many organizations utilize a mix of conferencing products to accommodate their various partners and clients. Progent can assist your organization to manage your existing conferencing environment and enhance the experience of your remote employees.

  • Skype for Business is Microsoft's leading communications platform that supports real-time presence, instant messaging, audio and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can help your company to configure and maintain Skype for Business client software to accommodate your remote workforce. To learn more about Progent's consulting expertise for Skype for Business, refer to Skype for Business integration services.
  • FaceTime is Apple's multiuser video phone platform for compatible iOS and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 concurrent users for video sessions. To learn more about Progent's support services for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex services include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference. To learn more about Progent's support services for Cisco Webex and for other video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and information with capabilities that include video calling, persistent threaded chat, plus data sharing. To learn more about Progent's consulting services for Teams as well as for other Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these conferencing platforms and help you to optimize your WAN architecture to run them.

Microsoft Integrated Collaboration Software for Telecommuters
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, offering a powerful environment of productivity apps that deliver a consistent user interface for sharing data and ideas across a corporate network and on a broad range of endpoint devices. Progent has provided online consulting support for SharePoint and Exchange since their initial publication and can assist your company to configure these critical collaboration products to optimize the productivity of your remote workers.

SharePoint Deployment Experts for At-Home WorkersSharePoint utilizes web entities to promote collaboration and information delivery by providing policy-based access to content, workflow, and tools for looking through enterprise-wide business data. SharePoint enables you to build secure web portals that allows remote workforce to see and edit consolidated business intelligence via Wikis, Blogs, social sites, and Web Parts. To find out about Progent's SharePoint expertise, visit SharePoint configuration and application development consulting.

Exchange Configuration Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting services, visit planning and configuration consulting for Microsoft Exchange Server.

Microsoft Onedrive Configuration Experts for At-Home WorkersOneDrive is Microsoft's shared cloud-based file hosting and synchronization service, comparable to GoogleDrive. At-home workers can save files to OneDrive, and colleagues can share them securely through a web browser. Included with Microsoft Office and Microsoft 365, OneDrive enables remote workers to jointly author files. Edits made offline are automatically synced when you go back online. To find out about Progent's consulting services for Microsoft OneDrive, see Onedrive configuration experts.

Cloud Integration for Remote Workers
Progent offers fast and affordable online support for enabling businesses to create, maintain and troubleshoot integrated hybrid network models that include internal data centers, teleworkers, branch offices, and public cloud resources. Progent offers expertise for all modes of cloud service including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help teleworkers fix problems with public cloud access, authentication, and cybersecurity.

Microsoft Azure Integration Services for TeleworkersAzure is a leading family of public cloud services that enables you to utilize IT infrastructure, virtual servers, and critical apps hosted on Microsoft's massive cloud. Azure features more than 100 services services such as hosting for Windows and Linux-powered VMs, on-demand cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can assist you to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and plan data backup and restore systems with Azure Backup. Progent can also show you how to create secure access to Azure for remote workers by configuring and troubleshooting firewalls and VPN tunnels. To find out about Progent's consulting services for Azure, refer to Azure consulting.

Microsoft 365 Integration for Remote WorkersMicrosoft 365, formerly called Office 365, is Microsoft's growing family of client productivity applications and cloud services offered on a subscription basis. Microsoft applications and services are provided in a variety of plans intended for users ranging from individuals and households to major enterprises. Progent offers fast and easy online contact with consultants familiar with Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can help you to evaluate the various subscription plans offered with Microsoft 365 and deploy 365 apps for your at-home workers in a way that delivers maximum business value. For information about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 consulting services.

Microsoft 365 Exchange Online Integration Services for At-Home WorkersMicrosoft 365 Exchange Online is one of the most widely used applications in Azure-hosted Microsoft 365 product suite. Exchange Online offers the benefits of lower spending for data center infrastructure, easier management, dynamic scaling, high availability, and other benefits associated with public clouds. Microsoft has designed Exchange Online to run transparently with local deployments of Exchange, enabling you to create hybrid networks. Progent's certified Exchange experts are available for occasional help to get you past challenging IT bottlenecks and can also provide end-to-end project management outsourcing to make sure your teleworkers have easy and secure access to your Microsoft 365 Exchange Online deployment. For information Progent's expertise for Exchange Online, visit Exchange Online integration and support consulting.

Amazon AWS Integration Services for At-Home WorkersAmazon Web Services (AWS) is a trailblazer in the public cloud computing market and is the world's top provider of cloud services. Progent can provide rapid and economical online access to cloud connectivity experts who can assist your business to plan, deploy, manage, and debug hybrid IT networks that incorporate Amazon AWS cloud services with on-premises resources and with other popular cloud platforms like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking consultants to help your company to create a high-uptime network model so your users have a consistent computing experience whether they are working from your headquarters, a remote branch, at home, or on the move. To learn about Progent's consulting services for Amazon AWS, visit Amazon AWS consulting services.

Google Cloud Platform Integration Services for Remote WorkersGoogle Cloud (GCP) is a leading suite of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help your organization to scale your current IT assets with the Google Cloud, and Progent's DBA experts can help you make your critical apps cloud friendly so your teleworkers can benefit fully from Google Cloud services. Progent's consultants can assist your business to set up virtual machines on Google Cloud Compute Engine, plan an efficient storage system with GCP Storage services, and simplify access control for teleworkers with GCP Cloud Identity. Progent can also help your business to use GCP's management technology to administer and monitor your GCP environment. For information, visit Google Cloud Platform (GCP) consulting services.

Help Desk Support for Remote Workers
An emergency, company-wide changeover to a teleworker business model, which could be driven by an epidemic or as an element of a disaster recovery process, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Call Center with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services utilize Progent's nationwide team of online IT support specialists along with world-class trouble ticketing and tracking software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from initial service requests to ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to check or revise their active trouble tickets, enter information, and append screenshots or relevant files. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT experts to deal with complex issues. For more information, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Augmentation Service allows your company to augment your existing Help Desk organization by sharing delivery of Help Desk support seamlessly between your in-house support staff and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support model based on the number one professional services automation (PSA) tool for managing help requests and ticketing, assigning ownership, tracking progress, and generating reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your business to provide best-in-class desktop support to your at-home employees, see Progent's Help Desk Call Center augmentation Services.

Cybersecurity for Remote Workers
At-home employees commonly use their own devices and often work in a poorly secured physical area. This increases their susceptibility to cyber threats and requires careful deployment of firewalls, anti-malware tools, multi-factor authentication, remote monitoring, thorough user training, and the creation of policies based on best practices. Progent's veteran team of data security support consultants can assist you to design, configure and maintain an effective cybersecurity solution that protects vital information resources in environments that incorporate telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls allow you to create a network environment that can be securely utilized by on-premises users as well as by telecommuters, mobile employees, suppliers, clients, and the public. Next-generation firewall appliances permit you to configure and control different access rights to various classes of users and to expand your IT network and adjust your security profile as your company evolves and as cyber threats become more sophisticated. Progent works with both new and older firewall appliances from all leading manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For details about Progent's firewall support services, go to firewall support expertise.

Remote Security Monitoring for At-Home WorkersOnline Endpoint Security Monitoring makes it easy to watch over the disparate devices utilized by remote workers and either block or identify and respond to modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is put on every secured endpoint device, monitoring all activity and utilizing advanced AI technology from SentinelOne to identify new threats before they can spread. When an attack is discovered, ProSight ASM immediately disconnects the targeted endpoint device from the corporate network to quarantine the threat. Since the ProSight Active Security Monitoring agent is self-contained, endpoint devices stay protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight ASM, refer to remote endpoint security monitoring for telecommuters.

Two-factor Authentication Services for TeleworkersProgent's Duo authentication service plans incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a protected online account and give your password you are asked to confirm who you are via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used for this second means of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. To learn more about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your information system to all classes of outside and internal security attacks for an environment that incorporates at-home workers. Progent can run remote, automated cybersecurity inventory software for rapidly and affordably uncovering a wide variety of security weaknesses that can be found via the Internet. Progent's security audit consulting services, which can be managed by data security experts with advanced certifications such as CISA, CISSP, and GIAC, can assist your company to audit your operations and governance policies and assess your WAN architecture to enable you to design top-level protection for your teleworkers.

Download White Paper: Protecting a Work-From-Home (WFH) Network
To view or download a white paper about critical things to concentrate on for securing an IT environment that includes telecommuters, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
The field of Data Protection covers saving and recovering vital information in order to avoid data loss and minimize restoration time in the event of storage system failures due to hardware breakdowns, programming glitches, human error, cyber attack, or other causes. Reliable data protection solutions can be especially challenging to architect and manage in hybrid networks that combine private data centers, cloud resources, and an at-home workforce.

  • Backup/Restore strategies for at-home workers must address diverse kinds of personally owned endpoints. Progent offers fast remote help from consultants knowledgeable about a broad array of platforms for backing up Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as laptops, iOS and Android tablets and handhelds. Popular backup/recovery products maintained by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect resources spread throughout a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery service that uses cloud-based storage and includes fine-grained restore and centralized management.
  • Disaster Recovery/Business Continuity plans commonly anticipate scenarios that call for a rapid switch to telecommuting. Progent's expert disaster recovery preparedness experts and business continuity planning specialists can help your company to create, document and validate a DR/BC strategy that includes the process of moving to an at-home workforce.

Unified Management for At-Home Workers
Microsoft has renamed and reshuffled its endpoint management platforms under the title Microsoft Endpoint Manager, which includes Intune for cloud-based management of remote endpoints and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager offers a centralized environment for protecting critical data by managing on-premises, mobile, and home-based endpoints.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting mobile computers and applications. Managed endpoint devices can be user owned or company owned. Network admins managing the endpoint computers of at-home workers can use Intune to provision and validate applications on managed devices, push updates and certificates, configure rules for accessing information and networks, set passwords, establish VPN tunnels, determine how telecommuters share data, set up threat defense, ensure compliance, and wipe sensitive information from missing, stolen or decommissioned devices. Intune can be used with iOS/iPadOS, Google Android, Windows, and macOS/OS X computers. For information about Intune and to find out how Progent can help your company to use Microsoft's Endpoint Management to manage the endpoint devices of your at-home workers, go to Intune teleworker device management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management platform that helps network managers to keep offsite endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch for unified endpoint management combined with VMware's Horizon virtual software delivery platform for access control, application management, and configuration management of endpoint computers. Workspace ONE operates with endpoints powered by Windows 10, macOS, iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises deployment through a perpetual license. Key capabilities of VMware Workspace ONE include fast remote deployment of out-of-the-box notebooks, quick onboarding of new users, policy set up and enforcement for all categories of devices, unifies reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud-based products. To find out about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE remote endpoint management consultants.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient telecommuter solution for your Cleveland, Ohio organization, call 1-800-993-9400 or go to Contact Progent.