Fast and Affordable Online Technical Support for Cleveland Ohio Networks
Immediate Online Help for Cleveland NetworksFor organizations in Cleveland Ohio, Progent offers remote technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to handle challenging networking issues, plus the services of CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting issues.

Progent's online support experts provide exceptional value due to the fact that they possess the practical experience and are equipped with the advanced technology required to solve most network issues rapidly. This lowers direct expenses since service calls require fewer chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your company benefits additionally with incidental expenses by minimizing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support expertise is particularly valuable for businesses that rely on public clouds for critical infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.

Progent's pricing policy for remote support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the services that you actually get. Unlike many online support organizations, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and clean model for billing prevent situations where speedy. minor repairs manage to end up as substantial bills. Progent's penchant for disposing of technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized technologies and proven processes that allow the highest level of efficiency for remote consulting and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's Technical Response Center to connect to your company's computer system without compromising network security.

Progent's advanced technical support reporting application keeps thorough documentation for the support that Progent's clients have been provided. Progent's team service personnel have access to the records of assistance provided to every Progent customer by any Progent engineer. This archive of anomalies and resolutions is stored as a conveniently retrievable proprietary database that enables Progent's online technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and close relationships with major vendors including Cisco and Microsoft make available additional vast technical support databases and permit priority response from manufacturers' internal support staff with the result that Progent's remote consulting experts can arrive at the best resolutions promptly.

Online technical support services provided by Progent to businesses in Cleveland Ohio include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to utilize the same advanced IT solutions used by some of the world's top corporations. Progent's ProSight line of IT management outsourcing services addresses all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services, a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and enable non-disruptive backup and rapid recovery of important files, apps, images, and VMs. ProSight DPS lets you recover from data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, user error, malicious employees, or software bugs. Managed backup services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. Besides optimizing the protection and functionality of your IT network, Progent's software/firmware update management services allow your in-house IT staff to focus on more strategic projects and tasks that deliver the highest business value from your network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation with iOS, Android, and other out-of-band devices. Using 2FA, when you log into a secured application and give your password you are requested to verify your identity on a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this second form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may designate several validation devices. To find out more about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time management reporting utilities created to integrate with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-through or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology programs. Billing rates for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important fields of information technology allows clients to execute critical initiatives economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service options for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.

    Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation tool for handling service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Call Center team of veteran information technology consultants offers your customers in Cleveland Ohio instant access to a dependable support group with substantial background delivering phone consulting and online diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk recognition as a significant driver of company success, and Progent's target is to resolve instead of merely document technical issues.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based advanced consulting support and training in key application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. To learn more concerning Progent's consulting, programming, and training services, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Cleveland Ohio remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM to suit your environment so your network support is proactive and automated. By uncovering emerging trouble spots before they result in network outages, proactive monitoring can minimize disruptive and costly service crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems based on a combination of platforms.
How Your Cleveland Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Cleveland Ohio, Progent's phone-based computer support specialists are ready to deliver expert and economical system support whenever your business has to have it. More than two decades of delivering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online access tools to fix IT problems rapidly while avoiding the expense and lost productivity that comes with on-premises support calls.

Even if your Cleveland business relies on a regular freelance consultant or employs a full time IT staff that know how to handle day-to-day computer issues, Progent's Microsoft certified consultants can provide a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to deal with sudden system emergencies or particularly complex integration problems.

Advantages of Progent's Network Help for Businesses in Cleveland Ohio
Progent's remote technical help services enable your Cleveland company to experience the benefits of timely, enterprise-level network support without the cost of maintaining an in-house IT staff. Your network will acquire greater business value by being increasingly available, productive, and protected. Advantages to your business include:

  • Seamless virtual extension of your local support resources
    For most offices in Cleveland Ohio, nearby network service providers, whether consisting of freelance consultants or an in-house IT staff, can take care of typical technical issues. On the other hand, serious problems can strike when your regular resources are overstretched or absent, and some problems may stem from technology that is unfamiliar to your onsite service technicians. In these situations, Progent's online support professionals give you an easy, fast, and economical solution to augment your regular resources and to transfer useful information to improve your ability to deal with future issues in-house.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller companies often rely on independent freelance service providers. While freelance consultants carry less internal costs than big support firms and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the lack of fallback personnel may require your business to wait for help during an emergency. As your network grows, network downtime and trouble with critical applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of backup support expertise to insure your network is always available.

  • Create a Scalable Foundation for Smooth Growth
    Businesses typically begin with an information architecture implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs can get thrown onto a shaky foundation. When a network grows, reliability and expandability issues can hinder the success of the organization. These poorly built systems need proper analysis, smart long-term planning, and wide technical knowledge to upgrade to a system infrastructure able to deliver the solid foundation to handle critical business requirements and ease downstream expansion.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller offices require guidance and technical training to navigate through an ever more complex array of technology alternatives available for accelerating business growth and improving efficiency. Businesses hardly need a computer engineer who is attempting to earn a commission on a certain vendor's technology. IT consulting and product selling can result in a scenario where the proposed solution is built around a predetermined product rather than the genuine needs of a business. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to align technical expertise with the real needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical experience, refined support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance consultants, or limited internal resources.

Progent stands out by offering:

How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.

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    Progent's Juniper-authorized network consultants can help you to plan and deploy Juniper Firewall/VPN platforms, enhance and troubleshoot your infrastructure, and migrate efficiently from discontinued devices to current releases. Progent's Junos OS engineers can also offer support for Juniper's premier network control software to enable you to streamline the administration and strengthen the protection of your Juniper VPN devices and firewalls. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS software platforms and can help you maintain networks that include a combination of Juniper's software platforms.

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    Progent's Microsoft-certified experts have two decades of background providing electronic messaging and unified telecommunications/email solutions for companies. Progent offers economical Exchange Server consulting services to enhance email security and virus defense, achieve fault tolerant email, and implement remote and wireless email connectivity. Progent's Microsoft Exchange help and support offerings can aid you in designing and deploying a Microsoft Exchange update or a move from a legacy SMPT system or older Microsoft Email product such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.

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    Progent's Jabber consultants offer remote or onsite support to assist organizations of all sizes to design, deploy, manage, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent offers in-depth expertise for all the products, technologies and services that go into building a cohesive Cisco Jabber collaboration solution such as Cisco network devices and management tools, Microsoft 365 apps, Windows and Mac desktops, Apple iOS and Google Android smartphones and tablets, SIP trunking, WiFi systems, security and compliance, cloud computing, telepresence systems, PBX products, disaster recovery preparedness, and the many other pieces of a modern collaboration ecosystem.

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    If you are a network consultant with technical support experience, joining Progent and working for Progent's customers will enhance your abilities through collaboration with Progent's staff of mutually supportive, high-output consulting experts. Progent's focus on offering IT consulting and computer support to small and midsize businesses will offer you the chance to work in depth with business leaders and add significantly to the success of exciting organizations. Also, Our virtual office network offers the most advanced tools for off-site support and wireless connectivity to allow you to come up with fast fixes when you take on mission-critical issues.

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    Progent's Cisco-certified SIP integration experts can assist you to plan, integrate, manage, debug and enhance Cisco's SIP connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks and can provide cost-effective online or on-premises expertise to assist businesses to migrate efficiently to a modern communications environment that offers fast return on investment. Progent's certified Microsoft unified communications consultants can help you to configure interfaces between Cisco's CUBE SBC and Microsoft's rich media applications like Skype for Business Server and Lync for access to a SIP PSTN trunk.

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    Microsoft has made a strong effort to enable seamless hybrid ecosystems that combine Microsoft 365 and on-premises Exchange deployments. This permits you to have some Exchange mailboxes hosted at your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can assist you with any facet of planning, integrating and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange specialists can provide as-needed expertise to help you through stubborn technical issues and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Exchange solution is completed on time and within budget.

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    Progent is a reseller and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-first cyberthreat management platform that includes AI software and advanced services to deliver comprehensive endpoint detection and response.

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    Progent's Support Program for IT Service Organizations lets you use Progent's information technology experts while retaining your own service brand as a transparent extension of your network services team.

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    Progent's pricing policy is to bill for phone service and in-person help by the minute. As a result, you are charged only for received services. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for services provided during normal working hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick solutions so you won't be forced to permit less critical problems to fester.

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    Progent's Microsoft-certified consulting experts can help organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an older release of Windows. Online and on-premises evaluation and upgrade services for Windows 10 provided by Progent's consultants include ROI estimates, project management, application compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid solutions, mobile device management, telecommuter access, security and compliance, streamlined provisioning and management, network optimization, wired/wireless convergence, disaster recovery planning, group and personal training for IT support personnel and end users, and ongoing Call Center support services.

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