Fast and Affordable Remote Help for Cleveland Information Networks
Fast Online Help for Cleveland SystemsFor organizations located in Cleveland or anywhere in Ohio, Progent offers remote help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the services of CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic issues.

Progent's online support engineers provide exceptional leverage because they have the practical background and have access to the sophisticated technology needed to solve most information system issues rapidly. This lowers immediate costs since service calls accumulate minimal chargeable minutes. Online help also eliminates the cost of sending an engineer to your office. Your company saves additionally with indirect costs by minimizing or eliminating network downtime and associated losses stemming from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced online technical support experience is especially important in environments that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's billing policy for online help is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you receive. Unlike many remote support organizations, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for billing save you from situations where quick solutions manage to end up as major tabs. Progent's penchant for solving problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized technologies and field-proven methodologies which ensure the maximum degree of effectiveness for remote consulting and repair for computer networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's Technical Response Center to communicate with your network remotely without breaching corporate security.

Progent's advanced service database system stores detailed documentation of the support that Progent's customers have received. Progent's team engineers have access to the details of assistance delivered to every customer by every consultant. This history of trouble tickets and fixes is structured as an easily retrievable proprietary database that allows Progent's online technical experts to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft open up other vast technical support databases and allow fast response from manufacturers' internal engineering staff with the result that Progent's remote consulting experts can determine optimal resolutions quickly.

Remote technical support services offered by Progent to clients in Cleveland and throughout the state of Ohio include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the world's top enterprises. The ProSight portfolio of network management outsourcing services covers all key areas of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including protection, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based control and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup environment that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for special IT programs. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows customers to complete major projects economically and on time. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Help Desk programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk consulting expertise can support you in creating an effective new Help Desk or improving your established organization, identifying or enhancing Help Desk software products to address the unique requirements of your corporation, or providing temporary online personnel to supplement your internal Help Desk Call Center team to handle unusually busy scenarios like software migrations, major upgrades, or installing brand new applications.

    Progent's Call Center team of seasoned network professionals gives your computer users in Cleveland or anywhere in the state of Ohio immediate contact with a large technical support resource with years of experience offering phone consulting and remote diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center recognition as a key enabler of business success, and Progent's policy is to fix instead of simply track technical problems.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group offers online professional engineering support and training in specific business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, customization, and training services, see Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Cleveland, or anywhere in the state of Ohio, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager for your business so that your IT support is proactive rather than reactive. By anticipating possible trouble spots before they evolve into network outages, proactive monitoring can avoid inconvenient and costly service failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or environments that incorporate a variety of OS platforms.
How Your Cleveland Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote support with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Cleveland or anywhere in the state of Ohio, Progent's online network support specialists are ready to deliver effective and cost-effective system help the instant your organization requires it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to repair network problems rapidly while eliminating the expense and lost productivity that comes with on-premises service calls.

Even if your Cleveland business relies on a regular independent consultant or maintains an in-house organization that can handle typical network issues, Progent’s Microsoft and Cisco certified consultants can provide an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the time or the experience to deal with sudden network crises or particularly tough integration problems.

Advantages of Progent's IT Support for Offices in Cleveland
Progent's remote technical help services enable your Cleveland company to experience the benefits of immediate, enterprise-grade IT support without the cost of maintaining an in-house IT organization. Your information system will derive added business worth by being more available, efficient, and protected. Benefits to your company include:

  • Seamless virtual expansion of your on-site IT resources
    For most organizations in Cleveland and throughout Ohio, nearby network support resources, whether consisting of independent consultants or an in-house maintenance staff, can resolve the majority of network issues. However, serious problems might spring up when your regular resources are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your usual service people. In these instances, Progent's online service professionals offer an easy, quick, and budget-friendly solution to augment your regular resources and to convey useful information to improve your capability to resolve future issues locally.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller businesses commonly depend on independent freelance consultants. While independent consultants carry less internal costs than big consulting companies and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in training, the lack of fallback help may force your business to go without help during an IT crisis. As your network grows, network downtime and trouble with critical software become more costly. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a ready source of backup service expertise to make sure your IT system is always available.

  • Create a Solid Foundation for Seamless Expansion
    Companies typically start with an information system implemented on a modest budget. Lacking a scalable infrastructure, band-aid fixes often get piled onto a weak foundation. When a company grows, reliability and expandability issues can impede the success of the business. Such poorly designed environments need proper analysis, smart strategic planning, and broad-based IT knowledge to upgrade to a network infrastructure able to provide the solid foundation to meet vital business demands and simplify future expansion.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller companies need advice and technical education to negotiate an ever more complicated maze of product options available for promoting business growth and improving productivity. Businesses do not need a network engineer who is attempting to earn a commission on a specific vendor's products. IT consulting and product selling can result in a situation where the recommended solution is built around a predetermined technology rather than the true needs of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match IT expertise with the best interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT expertise, fine tuned support tools, and familiarity with corporate IT enable businesses to escape the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

How Does Our Company Begin Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.


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