Fast and Affordable Remote Troubleshooting for Cleveland Ohio Networks
Immediate Remote Support for Cleveland NetworksFor companies located in Cleveland Ohio, Progent offers remote technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided remote support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the assistance of CISSP-certified security experts to handle high-level security design and troubleshooting issues.

Progent's remote technical support engineers offer exceptional value because they have the real-world background and have access to the advanced technology needed to solve most network issues rapidly. This reduces immediate costs since solutions require minimal billable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company saves additionally with incidental costs by reducing or avoiding network downtime and related losses due to business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support expertise is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.

Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are billed just for the services that you actually get. In contrast to typical remote support companies, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and simple policy for billing do away with scenarios where speedy. minor fixes somehow end up as major bills. Progent's penchant for solving problems quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized tools and field-tested processes which allow the highest level of effectiveness for online engineering help and repair for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to link to your company's network remotely without compromising corporate security.

Progent's powerful customer support reporting system keeps thorough histories for all service that Progent's clients have received. Progent's team consultants have access to the details of assistance provided to every Progent client by any engineer. This archive of anomalies and solutions is structured as a conveniently exploitable internal knowledge base that allows Progent's online technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and close relationships with major technology companies including Cisco and Microsoft open up other vast support databases and allow quick response from manufacturers' in-house product engineers so Progent's remote service experts can find the most efficient resolutions promptly.

Online support services available from Progent to clients in Cleveland Ohio include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight line of IT management outsourcing services covers all key facets of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver centralized control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so all potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables clients to complete critical projects within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Services
    Progent's Call Center support programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex issues.

    Progent’s Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progent’s shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Call Center team of experienced information technology experts gives your computer users in Cleveland Ohio quick assistance from an efficient network service group with substantial experience offering telephone-based consulting and online diagnostics for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center perception as a major enabler of company productivity, and Progent's policy is to resolve and not merely report IT problems.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Consulting staff offers phone-based and in-depth consulting expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and training for Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, programming, and education services, see Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Cleveland Ohio online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so that your IT support is proactive rather than reactive. By spotting looming issues before they result in crashes, automated monitoring can minimize inconvenient and expensive network failures. Progent can also use network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that support a variety of OS platforms.
How Your Cleveland Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Cleveland Ohio, Progent's online network support engineers are ready to deliver effective and cost-effective IT support whenever your company requires it. More than 15 years of providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access tools to repair network problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Cleveland business relies on a regular freelance support technician or employs a full time IT staff that know how to handle typical network problems, Progent’s Microsoft and Cisco certified engineers can provide a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the experience to address unexpected system crises or especially complex integration problems.

Features of Progent's Remote Computer Support for Cleveland Ohio
Progent's online support, Internet-based repair, network security consulting, and network management services give businesses in Cleveland Ohio unparalleled leverage for your IT budget. Whether you require one-time phone help and remote network repair or full-time Help Desk call center support and network management, Progent's experts can provide your office enterprise-level IT support while permitting you to avoid the cost and hassle of carrying a large internal IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical experience, fine tuned remote support tools, and familiarity with enterprise networking enable offices to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional background, at the forefront of IT support, executing a broad range of technical tasks for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting team. This guarantees that you get not just expert IT help, but also a support engineer with field-tested approaches for using technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site help per minute. As a result, you pay only for delivered services. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for support services provided during normal working hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you won't be tempted to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent has little competition. Businesses who utilize trusted independent service providers or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, secure, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to offer 24x7 remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause downtime, network monitoring can keep your information network from painful and expensive service losses.
How Does Our Company Start Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



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    Progent's certified ISA Server consultants have extensive backgrounds creating Microsoft-based security solutions for IT networks with many sites, remote workers, and mission-critical eCommerce applications. A Progent ISA Server engineer is ready to help your small business design and deploy a configuration of ISA Server 2004 that meets your IT security requirements without restricting your network.

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  • Online Visio Training Technical Consultant Live Online Windows 10 Training

    • Windows Server 2012R2 Data Deduplication Integration
    Professionals Microsoft Windows Server 2012R2

    Progent's certified professionals can assist you to assess the business value of Windows Server 2012 R2 for your organization, create test environments and migration plans, tune your network for local, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT support, staff, develop an enterprise-wide security plan, streamline network management, assist with creating applications, and generate and test a disaster recovery/business continuity plan.

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    • Information Assurance Consultant
    Best Information Assurance Network Security Audit

    GIAC (Global Information Assurance Certification) was founded in 1999 to certify the knowledge of computer security experts. GIAC certifications are acknowledged by companies and government organizations around the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants offer support for all of the security services covered within GIAC certification including auditing network security mechanisms, incident handling, intrusion detection, web-based services security and security information and event management (SIEM) solutions.

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    • Online Support Services Windows PC Simulation on Mac
    Remote Desktop Connection for Apple Mac Professional

    For businesses that have a combination of Mac and Microsoft Windows desktops, there are two popular alternatives for running Windows-only software on macOS or OS X: remote access to a physical Windows computer or local emulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection for Apple Mac enables you to connect a Mac to a networked Microsoft Windows-based computer to run Microsoft Windows software and access system resources. Microsoft's Virtual PC for Mac simulates Microsoft Windows on an Apple Mac system so that you can use Windows programs directly. Progent's Mac technology support experts can assist your organization to manage these solutions for using Windows applications on your Apple Macs and can in addition assist your company to evaluate and configure other solutions for Microsoft Windows platform emulation.

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  • Professional Microsoft Windows SBS 2008 24/7 Consultancy Microsoft Small Business Server 2008
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  • Remote Cleveland, Ohio Small Business IT Consultant
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  • CISA Certified Security Expert Support Organization Cleveland, OH
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  • Remote Support Services Small Business 500 Access Point Small Business WAP500 AP Technical Support
  • SCVMM 2012 Security and Compliance Setup and Support VMM Self-Service Portal Consultant Services
  • SMS Server 2003 Migration Remote Consulting Microsoft SMS Support and Integration
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    • Check Point 15000 Firewalls Protect
    Check Point Firewalls Evaluation

    Progent's Check Point Software firewall consultants can show you how to design, integrate, and manage firewall solutions built around Check Point Software NGFW firewall appliances and Check Point's subscription-based SandBlast security services. Progent's consultants can also help you maintain legacy Check Point firewall models or upgrade smoothly to Check Point's next-generation firewalls.

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  • Support and Setup Small Business WAP551 Small Business 500 Access Point Computer Consulting
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    • Meraki Traffic Shaping Technical Support
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    Progent's Meraki Wi-Fi AP consultants provide online and on-premises support to assist organizations of all sizes to plan, install, maintain, expand or debug Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help you to configure and support Meraki-based Wi-Fi infrastructure for environments that can range from a teleworker's home or a branch office to a large campus or a nationwide enterprise. Progent can also help you to integrate other Cisco technology such as Catalyst and Nexus switches, ASR routers and ASA firewalls to create a cohesive network infrastructure that provides identical access, performance, security, manageability and uptime for wired and wireless users regardless of their location or computing device.

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    • MOM Case Study
    Microsoft Operations Manager Case Study

    Before Progent’s MOM-based solution, network problems were handled reactively, after users were impacted by them. With the help of proactive, automated alerts and trend analyses created by MOM, Progent can now fix server issues before they grow to be serious enough to impact network uptime. Thanks to MOM, Progent can resolve potential problems before customers are aware that the problems are there. Progent has expertise with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to provide small company IT systems enterprise-class service continuity, security and performance.

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    • Remote Office Support Services
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    Years of background providing Microsoft support and Cisco network consulting has allowed Progent to develop a unique ability for supporting branch offices that need network service with the flexibility common to with small companies but which offers professional communications, complete documentation, and compliance with enterprise IT protocols. If your enterprise maintains a remote office situated anywhere in California or any area served by Progent's consultants, Progent can offer a wide array of on-premises and off-site network consulting services and network architecture assistance.

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