Fast and Affordable Online Help for Cleveland Ohio Computer Systems
Urgent Phone Technical Support for Cleveland NetworksFor organizations located in Cleveland Ohio, Progent offers remote technical support for information systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging networking issues, plus the services of CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.

Progent's online support experts provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology required to solve most network issues quickly. This reduces immediate expenses because service calls require minimal chargeable minutes. Online support also avoids the cost of dispatching an engineer to your office. Your company saves even more with incidental costs by reducing or eliminating network outages and related losses resulting from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's advanced remote consulting experience is particularly valuable in environments that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.

Progent's billing model for online help is designed to stretch your network support dollar. Progent bills by the minute for phone consulting, so you are charged just for the services that you actually get. In contrast to many online service firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate situations where quick repairs manage to turn into large tabs. Progent's penchant for handling technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of customized technologies and field-tested processes that allow the maximum degree of efficiency for remote help and repair for computer networks of any size. Progent's Technical Response Center can interface to your company's environment remotely without violating network security.

Progent's advanced service reporting system includes thorough records for the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of assistance provided to every Progent customer by any engineer. This archive of problems and repairs is organized as an easily searchable support knowledge base that allows Progent's online technical experts to share their knowledge with the whole team to ensure that the value of Progent's support improves over time. Progent's high-level certifications and working associations with important vendors including Cisco and Microsoft open up additional extensive technical support knowledge bases and allow priority access to manufacturers' in-house support staff so Progent's remote consulting specialists are able to arrive at the most efficient resolutions in the least time.

Remote technical services available from Progent to companies in Cleveland Ohio include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's top enterprises. Progent's ProSight series of network monitoring and management services addresses all key areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup operations and allow non-disruptive backup and fast restoration of important files, apps, system images, and VMs. ProSight DPS lets your business protect against data loss caused by hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed backup services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a flexible and affordable alternative for evaluating, testing, scheduling, applying, and tracking updates to your dynamic IT network. Besides optimizing the security and functionality of your IT environment, Progent's patch management services permit your in-house IT team to concentrate on more strategic projects and activities that deliver maximum business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a protected online account and enter your password you are requested to confirm who you are on a unit that only you possess and that is accessed using a separate network channel. A broad selection of devices can be used for this added form of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register several validation devices. For more information about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time and in-depth reporting plug-ins created to integrate with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that any looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the consultants required. Progent's background in these important fields of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Call Center service offerings for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progent's shared Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced network consultants gives your customers in Cleveland Ohio quick contact with an effective support resource with years of background offering phone support and online diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk the reputation as a significant driver of business success, and Progent's goal is to fix instead of merely report technical issues.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts Group offers phone-based and in-depth engineering expertise and education in special application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for Microsoft applications such as Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. To learn additional information on Progent's expertise, customization, and training offerings, see Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer advanced online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Cleveland Ohio online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM to fit your environment so your network maintenance is proactive and automated. By exposing possible trouble spots before they grow into full-scale emergencies, remote monitoring can ward off inconvenient and costly service failures. Progent can also utilize system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks powered by a variety of platforms.
How Your Cleveland Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Cleveland Ohio, Progent's online network support specialists are ready to deliver expert and affordable system help whenever your organization has to have it. More than 20 years of providing remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online access technology to repair network problems quickly while eliminating the expense and lost time that comes with in-person support visits.

Even if your Cleveland business works with a local freelance consultant or maintains an in-house organization that can deal with ordinary computer issues, Progent's Microsoft certified consultants can still provide a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to fix unexpected system crises or particularly complicated integration problems.

Benefits of Progent's Network Help for Organizations in Cleveland Ohio
Progent's remote support services enable your Cleveland organization to experience the advantages of on-call, enterprise-level network support without the expense of managing an in-house IT organization. Your network will acquire greater business value by being increasingly reliable, efficient, and secure. Benefits to your company include:

  • Seamless remote expansion of your on-site support resources
    With most companies in Cleveland Ohio, nearby computer support providers, whether made up of independent consultants or an in-house IT staff, can deal with the majority of network problems. However, serious problems may strike when local support personnel are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your onsite support technicians. In these situations, Progent's on-call support specialists give you an easy, fast, and budget-friendly way to augment your local help and to transfer valuable information to increase your ability to resolve downstream issues locally.

  • Less Reliance on Individual Service Providers
    For IT support, smaller companies often rely on individual freelance consultants. While independent consultants have smaller internal costs than larger service organizations and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the absence of reserve help may require your company to go without assistance during an IT crisis. As your business expands, network downtime and trouble with vital software are more expensive. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of backup support expertise to make sure your IT system is always available.

  • Build a Solid Basis for Smooth Expansion
    Organizations typically start with an information architecture implemented on a modest budget. Lacking a strong infrastructure, band-aid fixes can get piled on top of a weak foundation. As a network grows, stability and expandability problems can hinder the productivity of the organization. Such badly built environments need proper analysis, intelligent long-term planning, and extensive technical knowledge to evolve to a network infrastructure able to offer the stable foundation to handle critical business requirements and facilitate future expansion.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller businesses need guidance and technical training to negotiate an ever more complex maze of technology options capable of promoting business growth and enhancing productivity. Businesses do not need a computer engineer who is attempting to resell a certain vendor's products. IT support and product selling can result in a scenario where the recommended solution is built around a profitable product instead of the genuine needs of a client. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to match IT expertise with the best interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical background, fine tuned support software, and understanding of enterprise networking allow companies to avoid the limitations associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry background, in the trenches of IT support, executing a broad range of IT projects for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This guarantees that you get not only expert technical skills, but also a support engineer with proven methods for using technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises help by the minute. Consequently, you owe exclusively for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for services provided during normal business hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick solutions so you won't be tempted to permit minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent has few competitors. Businesses who utilize trusted freelance consultants or who maintain in-house support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more robust, protected, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can keep your information network from painful and costly service disruptions.
How Does Our Company Begin Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.



An index of content::

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    Emergency SCDPM 2012 Troubleshooting Online Help

    Progent's Microsoft-certified consultants offer remote or onsite support to help organizations of all sizes to plan, deploy, manage, and troubleshoot a backup/recovery system based on System Center 2012 Data Protection Manager. Progent's consultants can assist you to upgrade from earlier versions of Data Protection Manager or from a different backup system, and Progent can integrate your Data Protection Manager deployment for onsite, cloud, or hybrid datacenters. Progent offers occasional help for resolving particularly challenging problems, or full project management support. Progent's consultants can also help your business to design SCDPM 2012 into an enterprise-class disaster recovery plan.

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    Progent's certified Windows Server 2022 consultants can help your organization to design and implement a cost-effective migration to Windows Server 2022 that features high availability and that is based on a self-hosted system architecture or a hybrid model that combines cloud-hosted Windows Server on Azure with a self-hosted installation of Windows Server 2022.

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    Progent's Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center is available for testing mission-critical applications, developing efficient system upgrade methodologies, assessing and optimizing performance, designing or verifying disaster recovery strategies, resolving compatibility problems, and building training environments for new technologies. For Progent clients without adequate internal resources to assemble effective pilot systems, Progent's Test and Training Lab cuts capital outlay and engineering risk and helps keep critical IT projects on schedule.

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    Technology Professional Microsoft SQL

    Microsoft SQL Server 2005 offers powerful, familiar tools to computer professionals and network users, reducing the difficulty of creating, integrating, administering, and using company data and analytical programs on platforms ranging from handheld devices to enterprise data networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 require a network consultant with real-world experience and broad knowledge in planning and building information-based, comprehensive business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft technology, ensures you success in designing, configuring and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.

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    Microsoft Dynamics GP 2010 software is a comprehensive business management and analytics solution that unifies information and processes throughout your business, interfaces easily with other solutions, and brings together employees, customers and suppliers regardless of time or place. Designed for small to mid-size businesses, Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 deliver capability for financials, management reporting, project management, inventory and order control, e-commerce, human resource management, customer relationship management, field service, manufacturing, retail management, and web-based business services. Progent can help you install and manage a robust, secure server and network infrastructure to support Microsoft Great Plains, and can give you access to experienced Great Plains consultants to help your business exploit the full power of Dynamics GP/Great Plains 2010.

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    System Center Configuration Manager automates application and device provisioning and updating, simplifies security and compliance settings control, inventories network resources, guards against company data leakage, provides health reporting, allows safe self service, and offers a single point of control for administering multi-operating system networks based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud integration specialists can assist businesses of any size with any facet of designing, implementing, operating and repairing a System Center Configuration Manager deployment for on-premises, cloud, or hybrid environments.

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    Progent's Duo services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Android, and other out-of-band devices.

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    Urgent Small Business Wireless Technology Consulting Services

    Progent's wireless engineers can help small companies design, choose, evaluate, deploy and maintain protected building-to-building wireless bridging products that integrate seamlessly into your existing network while offering a level of security that equals or excels wireline connections. Progent offers experience in wireless LAN products from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can help you identify and install the wireless link technology that align best your company requirements.

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    Progent's Microsoft-certified consultants can assist your business to prepare for, implement, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade smoothly to SCCM 2012 from an older device and application management platform or assist you to enhance your existing SCCM 2012 environment to accommodate your changing IT requirements. Also, Progent can assist you to create a software foundation that takes full advantage of SCCM 2012 by delivering advanced consulting support for related Microsoft technologies such as ADDS, SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).

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    Microsoft supports seamless hybrid networks that combine Microsoft 365 Exchange Online and local Exchange deployments. This allows you to have specific mailboxes located on your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's certified Exchange consultants can assist you with any phase of planning, implementing and troubleshooting your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can provide occasional expertise to help you through challenging technical bottlenecks and also can provide extensive project management outsourcing to make sure your hybrid Exchange initiative is carried out on schedule and on budget.

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    Online Support Extended Help Desk

    Progent's Shared Help Desk service allows your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on ConnectWise Manage, the top shared professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.

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    Progent provides small businesses a pair of ultra-affordable security inventory packages that include, for a set price, remotely administered scans of your network security profile which are evaluated by professional information security engineers who assess the results of the remote scan, present unbiased summaries of your current security vulnerability, and make recommendations for remediation. Progent has developed two complementary security inventory packages for external and internal security testing that are priced to meet the budgetary realities of small companies while delivering enterprise-quality evaluations of your IT network's vulnerability to assault.

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    Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who offer scant documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by each consultant to every client. The practice of detailing and organizing service records allows more effective service and eliminates a variety of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.

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    • ProSight Small Business Private Clouds Professionals
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    Progent's ProSight Virtual hosting services offer small and midsize businesses a variety of advantages such as lower capital costs, reductions in operational expense, improved management focus, world-class security, greater fault tolerance, and business continuity.

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  • Microsoft Entra with Intune Specialists Programming Company Microsoft Azure Virtual Machines
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    Progent's Microsoft certified consultants provide a range of consulting services for Microsoft Dynamics GP. Dynamics GP/Great Plains is a financial and ERP solution based, like all Microsoft accounting tools, on the expandable and familiar foundation of Microsoft Windows technology. Dynamics GP offers an affordable solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is easy to deploy and configure, and with its segmented design you can license only the capability you currently need, with the ability to add clients and enlarge capabilities when necessary. Progent's Dynamics GP/Great Plains support experts can show you how to deploy, customize and manage the latest release of Microsoft Dynamics GP or upgrade smoothly from an earlier version.

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    Progent offers national remote technical support and consulting services for companies that operate UNIX, Linux, or Sun Solaris environments or whose information systems include a mix of UNIX and Microsoft technology. Online IT help offers maximum return for your information technology dollar by preserving client efficiency and shortening the time billed for network repair services. Advanced online access tools and experienced technicians and consultants combine to enable Progent to solve most network problems without wasting time and money by traveling to your location. In most of situations your network problems can be dealt with over the phone or through a combination of telephone support and remote access. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP certified security specialists to assist with the most challenging system issues.

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    Progent's Microsoft-certified ISA Server 2004 consultants have extensive backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for information systems with multiple offices, mobile users, and line-of-business web applications. Progent's Microsoft Firewall experts can help your company in designing and deploying a configuration of ISA Server 2000 or ISA Server 2004 that supports your network security needs without overly restricting your network productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any up-to-date editions of Internet Security and Acceleration Server.

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    Progent can provide the services of a CRISC-certified risk management consultant to help your company to design and deploy an enterprise risk management (ERM) strategy following best practices promoted by CRISC and crafted to align with your organization's risk appetite, business objectives, and budgetary guidelines.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Progent can give you access to application developers who can modify your Microsoft Business Solutions ERP, MRP, and accounting system packages to match your specific company requirements. Progent's Microsoft support experts provide expertise in Microsoft AX ERP Software, Microsoft Microsoft Navision, Microsoft Solomon, and Microsoft Business Solutions Retail Management Software. Progent also offers expert e-Commerce consulting support for safe, company-wide resource sharing as well as interfacing with Customer Relationship Management programs.

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  • SCCM 2016 and Windows 10 Outsourcing Open Now SCCM 2016 Mobile Application Management Support and Integration

    • Altaro VM Backup Management Consultant Services
    Altaro VM Backup Verification Network Engineer

    Altaro VM Backup software from Hornetsecurity offers small organizations a reliable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for local, remote, distributed, and cloud-hosted architectures and also supports low-cost backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of online or on-premises consulting services to assist you to plan, deploy, optimize and troubleshoot a modern backup/restore system powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/restore service based on Altaro VM Backup software.

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  • Shared Computer Support Help Desk Professionals Supplemental Service Desk Information Technology Consulting

    • Microsoft GP/Great Plains Computer Consulting
    Microsoft Financial Software IT Consulting

    Progent's Microsoft certified experts offer a variety of support services for Microsoft Dynamics GP/Great Plains. Dynamics GP is a Microsoft financial platform and business management tool built, like all Microsoft financial solutions, on the expandable and popular foundation of Windows technology. Dynamics GP/Great Plains 2010, the most recent edition of Microsoft financial products in the Dynamics GP family, offers a cost-effective solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and HR. Dynamics GP/Great Plains is simple to deploy and configure, and with its segmented design you can purchase only the capability you currently need, with the ability to expand clients and enlarge functionality in the future. Progent's Microsoft Dynamics GP Software support engineers can show you how to install, customize and manage Microsoft Dynamics GP/Great Plains 2010 and also earlier versions of Microsoft Dynamics GP.

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    Progent offers nationwide online help and consulting services for businesses who run networks powered by versions of the Linux OS or whose IT systems feature a mix of Linux platforms/Linux and Microsoft Windows products. Remote technical support provides optimum return for your information technology dollar by protecting user efficiency and shortening the hours charged for computer analysis and repair. Sophisticated online access tools and experienced service specialists and engineers allow Progent to solve the majority of IT problems without squandering time and expense by traveling to your location. In the vast majority of cases your network issues can be remediated by telephone or via a mix of phone support and remote access. Progent can offer the services of Cisco CCIE infrastructure experts and CISM and CISSP premier security specialists to assist with the most challenging system problems.

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    • 24x7 Microsoft System Center 2016 Support Services
    Support and Setup SCCM 2016

    Progent's Microsoft-certified consultants have over a decade of experience planning, deploying, enhancing and fixing SCOM solutions and can provide companies of any size expert online or on-premises consulting services for SCOM 2012. Progent can help your company to plan an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience required to monitor your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent can also help you to import and set up Microsoft SCOM 2012 management packs according to industry best practices for monitoring network infrastructure as well as Microsoft and third-party applications and services. In addition, Progent can deliver fast online or onsite troubleshooting to assist you to remediate critical issues detected by SCOM 2012.

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    • Virtual Server Technology Consult
    Troubleshooting Mission Critical IT Applications

    With virtual server technology, companies are able to operate multiple virtual machines on a single physical server. Virtual server technology enables businesses to enjoy all the benefits of server segmentation, but without the expense that goes with purchasing additional server equipment. Virtual servers are also the enabling technology for building private clouds, which offer important benefits including lowering the costs of hardware, datacenter facilities, and administration while improving data protection, system reliability, and disaster recovery. Other key server management technologies include network monitoring software, Windows Server Update Services, and remote server management cards. Progent's certified server management consultants can help you in all areas of server virtualization and administration to allow your company to cut costs and save time.

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