Fast Online Help for Cleveland Networks
For organizations in Cleveland or anywhere in Ohio, Progent offers online support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, plus the assistance of CISA and CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic issues.
Progent's online technical support experts offer exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated tools necessary to resolve the majority of information system issues rapidly. This reduces immediate expenses because solutions use up fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your organization benefits even more with indirect costs by minimizing or avoiding network downtime and associated losses due to business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced remote technical support experience is especially important for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.
Progent's billing policy for online support is designed to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the services that you actually get. Unlike typical online service firms, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing save you from scenarios where fast repairs somehow turn into substantial tabs. Progent's penchant for solving problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven methodologies which ensure the maximum degree of effectiveness for remote help and repair for IT systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to interface to your environment without compromising network security.
Progent's sophisticated customer support database system maintains detailed documentation describing all service that Progent's clients have received. Progent's team engineers have the benefit of the details of services rendered to every client by any Progent consultant. This archive of issues and responses is stored as a readily accessible proprietary knowledge base that allows Progent's online technical professionals to communicate their knowledge company-wide to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and working associations with major vendors such as Cisco and Microsoft make available other massive technical support knowledge bases and permit quick access to vendors' in-house support staff so Progent's remote consulting experts are able to determine the best solutions in the least time.
Online services provided by Progent to businesses in Cleveland and throughout the state of Ohio include:
Authorized MS Windows Experts
Progent's Microsoft-expert online support engineers can deliver computer problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help you with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2016 Server migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting, Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable PC desktop support services to assist your business to install, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 upgrade assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and validates a consultant's technical knowledge at the expert level. CCIEs know how to deal with the most difficult problems associated with network infrastructure planning, integration, management, compliance, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying program updates. Cisco CCIEs are an excellent value since their broad experience enables them to fix problems quickly. In many instances, less experienced consultants can wrestle for hours or days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can tie into your computer system using advanced on-line troubleshooting technology to provide fast, secure, and economical diagnosis and remediation.
Cleveland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cleveland Metro Area.
Progent locations in the Cleveland Metro Area
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling selection of connectivity appliances. Cisco technology support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch support, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco VoIP phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Wireless APs deployment services, Cisco WiFi controllers consulting, Cisco Security and VPN engineering support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Consultants
Progent's qualified CISM and CISSP cybersecurity consultants offer a variety of system protection solutions to strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your business to recuperate rapidly after a damaging breach. Security consulting services available from Progent include: in depth information security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; configuring firewalls; establishing safe architectures for off-site and mobile connectivity; defending your messaging system against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online support services to help companies of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to cover a broad spectrum of computer technologies including network architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy management in networks that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from legacy systems to MS Windows or Linux solutions. Progent's team-based approach to resolving technical issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance analyzing anomalies affecting UNIX/Linux networks powered by popular variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the world's top enterprises. Progent's ProSight line of IT management outsourcing services addresses all key aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide centralized management and world-class security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so that all potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology programs. Billing charges for longer-term development or consulting projects are set based on the qualifications of the engineers required. Progent's background in these important fields of computer technology enables clients to complete critical projects within budget and on time. Progent's special online consulting services include:
How Your Cleveland Business Can Contact Progent's Online Service Experts
Call Center Support
Progent's Call Center programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all facets of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center staff of experienced network professionals provides your workers in Cleveland or anywhere in the state of Ohio immediate contact with an effective technical support group with years of background delivering telephone-based help and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk the reputation as a major driver of company performance, and Progent's policy is to solve rather than just annotate network problems.
- Business Applications Support: Education, Customization, and Integration
Progent's Applications Experts Team can supply phone-based advanced engineering expertise and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Cleveland, or anywhere in the state of Ohio, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your business so that your network maintenance is proactive rather than reactive. By uncovering looming problems before they expand into network outages, system monitoring can head off disruptive and expensive information system breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or systems based on a mix of operating systems.
To get in touch with Progent about urgent online help with Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent.
For companies and startups in Cleveland or anywhere in the state of Ohio, Progent's phone-based network support specialists can provide expert and cost-effective system support whenever your business has to have it. More than 15 years of delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine online access technology to repair network problems quickly while eliminating the cost and lost productivity that comes with on-site support calls.
Even if your Cleveland organization has a local independent consultant or maintains a full time organization that can handle the majority of network problems, Progentís Microsoft certified consultants can provide a convenient and seamless remote extension of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to solve unexpected system emergencies or particularly challenging integration projects.
Benefits of Progent's Network Help for Companies in Cleveland
Progent's remote support services enable your Cleveland business to experience the benefits of on-call, expert network support without the cost of managing an in-house IT organization. Your information system will derive added business value by becoming increasingly reliable, efficient, and protected. Benefits to your business include:
- Seamless virtual expansion of your on-site IT resources
For most organizations in Cleveland and throughout Ohio, nearby computer service providers, whether made up of freelance consultants or an internal IT staff, can take care of the majority of network issues. However, IT crises may occur when local support personnel are too busy or absent, and some trouble may involve IT products that is unfamiliar to your local service technicians. In these cases, Progent's online service professionals provide a convenient, fast, and affordable way to supplement your regular help and to transfer useful information to improve your ability to resolve downstream problems in-house.
- Reduced Reliance on Freelance Consultants
For IT maintenance, smaller organizations often rely on individual freelance service providers. Although freelance service people carry smaller internal costs than big service firms and can often charge marginally less, they are often overextended, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another customer, sick, on a trip, or in class, the lack of reserve personnel may require your business to go without help during an IT crisis. As your company expands, network unavailability and problems with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve support experts to make sure your network remains available.
- Build a Scalable Foundation for Smooth Growth
Organizations often start with an information system created on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs can get piled on top of an unstable foundation. When a company grows, stability and expandability problems can impede the success of the organization. These poorly built systems require careful assessment, intelligent strategic planning, and wide technical expertise to evolve to a network architecture that can offer the stable foundation to handle critical business requirements and ease future growth.
- Interact with Problem Solvers Rather Than Technology Sellers
Smaller businesses need guidance and technical training to negotiate an ever more complex array of technology alternatives available for promoting business success and improving productivity. These companies hardly need a computer engineer who is motivated to earn a commission on a certain vendor's technology. IT consulting and product sales can result in a scenario where the recommended
solution is built around a profitable product rather than the genuine requirements of a business. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to match technical expertise with the best interests of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical expertise, refined support software, and familiarity with corporate IT enable offices to escape the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does My Business Start Getting Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Full Range of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration consulting, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 Server upgrades, MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site visits by the minute. As a result, you are invoiced only for received services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for support services delivered during regular business hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast solutions so you will not be forced to permit simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or local service organizations who provide minimal documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation transmitted by each consultant to each client. The discipline of documenting and archiving support records allows more efficient support and eliminates a variety of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to provide 24x7 network tracking services based on MS Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your IT network from painful and costly availability losses.
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.