Fast Online Technical Support for Cleveland Networks
For businesses in Cleveland or anywhere in the state of Ohio, Progent provides remote help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified professionals have delivered remote support to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex infrastructure issues, as well as the services of CISA and CISSP-certified security experts to help with advanced security architecture and diagnostic issues.
Progent's remote technical support engineers offer excellent value because they possess the practical experience and have access to the sophisticated tools needed to solve most information system issues quickly. This lowers immediate costs because service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization saves even more with incidental costs by reducing or avoiding system downtime and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive online technical support experience is particularly valuable for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.
Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges per minute for phone assistance, so you pay just for the services that you receive. In contrast to many remote support organizations, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent situations where speedy. minor solutions manage to end up as substantial bills. Progent's penchant for solving technical issues quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized tools and field-proven methodologies which ensure the maximum level of efficiency for online help and troubleshooting for IT systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's remote service group to link to your company's network remotely without breaching corporate security.
Progent's advanced service reporting system maintains thorough records for the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of assistance provided to every Progent client by every Progent consultant. This history of issues and resolutions is organized as a conveniently retrievable internal database that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's extensive list of accreditations and close associations with key industry leaders including Cisco and Microsoft make available additional extensive support databases and allow fast access to vendors' in-house product engineers with the result that Progent's remote consulting experts can find optimal resolutions promptly.
Remote technical support services available from Progent to clients in Cleveland and throughout the state of Ohio include:
Authorized Windows Support
Progent's Microsoft-qualified online service engineers offer computer system troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2013 design,
Microsoft Skype for Business Server migration consulting, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop consulting and support services to help you company to install, integrate, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Windows 10 integration support services plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network consultants, and validates a consultant's networking skills at the expert level. CCIEs know how to handle the most challenging issues surrounding network infrastructure design, deployment, management, compliance, and repair. Cisco CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. CCIEs are an excellent cost-effectiveness because their deep experience allows them to find solutions for problems rapidly. In common instances, less experienced consultants can wrestle for many hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment via sophisticated on-line troubleshooting technology in order to provide quick, safe, and economical analysis and repair.
Progent's CCIEs can provide consulting for all of Cisco's popular family of connectivity products. Cisco networking support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch support, Cisco Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki wireless AP layout and set up, Cisco Aironet Access Points consulting help, Cisco WiFi controllers consulting, Cisco Security and VPN engineering help, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Qualified System Security Professionals
Progent's certified CISM and CISSP cybersecurity experts offer a range of security solutions that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your company to recuperate quickly following a serious breach. Security support services available from Progent cover in depth network security and compliance analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious attacks; configuring firewalls; designing safe mechanisms for off-site and mobile connectivity; securing your email system against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online support to help businesses of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine physical resources along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent workflow for restoring applications and services rapidly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud environments that provide high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online support services to cover a broad range of computer technologies including network infrastructure, email systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in environments that combine Linux with Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to Windows or Linux-based environments. Progent's team-based methodology for resolving technical problems promotes quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support expense.
Important Linux platforms for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price managed services designed to allow small and medium-size organizations to utilize the same best-of-breed technology used by some of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete malware attack progression including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup/recovery system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables clients to complete major projects within budget and on time. Progent's project-based remote consulting services include:
How Your Cleveland Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are ideal for companies who lack the resources to support an in-house Call Center but who need fast communication with an efficient Help Desk Call Center with professional phone assistance plus the expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a transparent supplement to your existing Call Center resources. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to handle the most difficult technical challenges, or be available in those circumstances when your other resources are swamped.
Progent's Call Center team of veteran information technology professionals provides your customers in Cleveland or anywhere in the state of Ohio immediate communication with an effective technical support group with years of experience offering phone support and remote troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant driver of company productivity, and Progent's target is to solve rather than just report network issues.
- Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts Team offers remote advanced engineering expertise and education in specific business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for familiar Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, custom development, and education services, refer to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Cleveland, or anywhere in the state of Ohio, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your business so your IT maintenance is proactive and automated. By anticipating looming issues before they expand into downtime, proactive monitoring can ward off disruptive and costly network crises. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that support a variety of operating systems.
To get in touch with Progent about urgent remote support with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Cleveland or throughout the state of Ohio, Progent's phone-based network support specialists can provide professional and economical IT help the instant your organization has to have it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to repair network problems rapidly while avoiding the cost and lost productivity associated with on-site service visits.
Even if your Cleveland office deals with a regular independent consultant or employs an in-house organization that can deal with day-to-day network problems, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the availability or the knowledge to resolve sudden network crises or particularly complex integration problems.
Details of Progent's Online Network Support for Cleveland
Progent's online help, remote repair, network security consulting, and system management services give offices in Cleveland or anywhere in the state of Ohio unparalleled leverage for your support budget. Whether you require occasional phone help and Internet-based network repair or ongoing Help Desk outsourcing services and system administration, Progent's professionals can provide your organization world class IT support while permitting you to avoid the expense and administration overhead of carrying a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Cleveland and is also ideal for customers in geographic areas of Ohio that lack technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Partner support company, Progent has the use of a broad range of Microsoft support utilities, technical databases, and continuing training.
- By the Minute Billing to Reduce Costs
Progent provides online support on a per-minute basis, so you pay only for the support you use. Progent has no minimum fee for phone help and requires no monthly retainer for support services provided during regular business hours. This keeps you from paying big bills for simple fixes.
- Access to Cisco Network Architecture Specialists
Progent's certified experts for Cisco can provide the services of authorized professionals with skill in designing, implementing, and managing networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to show you how to build high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's core support services consist of technology integration, MS Exchange consulting, system security design, and Help Desk outsourcing support. Progent's Experts group can provide world-class consulting expertise for critical application areas. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project Training
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Troubleshooting
BI Reporting Consulting and Training
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management Support and Software Development
MySQL DBA Services and Application Design
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient centralized source for IT generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough information technology solutions that fit the special requirements of your business.
- Sophisticated Remote Connectivity Tools
Secure online access allows Progent's support experts to see exactly what your customers see. This makes it possible to find quick fixes to issues that could otherwise require a costly personal service call. Cutting-edge online connectivity software and experienced technicians combine to enable Progent to repair most network problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote network analysis.
- Support for Leading VPN Gateways
Progent supports secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- Round-the-Clock Service for High Network Availability
For organizations with vital applications, Progent offers optional 24x7 online support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-constrained organizations whose clients require immediate access to a Help Desk service with effective phone support and complete escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical experience, refined remote support software, and familiarity with corporate IT allow businesses to avoid the limitations of excessive dependence on smaller service firms, individual freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does My Business Begin Getting Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on industry background, at the forefront of network support, executing a wide variety of IT tasks for an extensive array of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This guarantees that you get not just world-class technical help, but also a consultant with field-tested methods for using computer knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises help per minute. As a result, you are charged only for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for services provided during normal working hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast solutions so you will not be forced to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has little competition. Companies who utilize trusted freelance service providers or who maintain in-house support personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, secure, and productive.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer 24x7 system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can save your IT network from stressful and costly service disruptions.
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.