Fast Online Help for Cleveland IT Networks
For companies in Cleveland or anywhere in Ohio, Progent provides online support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified engineers have provided online support to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's online technical support experts offer excellent leverage due to the fact that they have the practical background and are equipped with the advanced technology necessary to solve most network problems quickly. Efficient support reduces immediate expenses since service calls use up fewer chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your company saves even more with incidental expenses by reducing or avoiding network outages and related costs stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support experience is particularly important in environments that rely on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.
Progent's pricing model for remote help is designed to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you pay exclusively for the support that you receive. In contrast to many online service organizations, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing eliminate scenarios where fast fixes somehow end up as large bills. Progent's skill at solving problems efficiently means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized technologies and field-proven processes which allow the highest degree of efficiency for online help and repair for computer networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's remote service group to link to your environment remotely without compromising system security.
Progent's powerful service database system maintains detailed documentation describing the service that Progent's clients have received. Progent's team service personnel have the benefit of the history of all help provided to each Progent customer by any Progent consultant. This database of trouble tickets and solutions is stored as a conveniently accessible support database that permits Progent's remote technical experts to communicate their knowledge company-wide to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft make available additional massive support databases and permit priority access to manufacturers' in-house engineering staff so Progent's remote service specialists are able to arrive at the most efficient solutions promptly.
Remote technical support services provided by Progent to customers in Cleveland and throughout the state of Ohio include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online service engineers offer network problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 design,
Microsoft Skype for Business Server migration consulting, Lync Server management, and Microsoft Communications Server upgrade,
Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective desktop consulting and support services to help your company to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your PCs along with your web-facing mobile devices.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the highest recognition for network professionals, and validates an individual's networking knowledge at the expert level. Cisco CCIEs know how to handle even the most difficult challenges occurring in network infrastructure design, integration, administration, protection, and problem solving. CCIEs work closely with Cisco's internal engineers in isolating problems with IOS network management tools and developing alternate approaches or locating program updates. CCIEs represent an exceptional value because their deep experience enables them to resolve problems quickly. In common cases, less qualified engineers can wrestle for hours or even days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your network via sophisticated on-line troubleshooting technology to perform fast, safe, and economical diagnosis and repair.
Cleveland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cleveland Metro Area.
Progent locations in the Cleveland Metro Area
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's industry-leading family of infrastructure products by providing services such as:
CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions to strengthen the immunity of your Windows, Apple macOS and OS X, or Linux environment against assaults or assist your company to recuperate quickly following a serious penetration. Security support services available from Progent include: in depth information security and compliance assessment utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; integrating firewalls; establishing safe architectures for off-site and mobile communication; defending your messaging system against spam and directory harvest attacks; and initiating 24x7 network monitoring.
Progent offers advanced remote support services to help businesses of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that combine local IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent runbook for restoring applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and patches and can generate reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer phone-based consulting services to address a broad array of information technologies such as system infrastructure, messaging systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy management in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's team-based approach to solving technical problems promotes quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can offer urgent online assistance diagnosing problems within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's leading corporations. The ProSight suite of network management outsourcing services addresses all critical aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the entire threat progression including filtering, detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to provide centralized control and world-class security for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that all potential problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special information technology projects. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows clients to execute major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Cleveland Business Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Call Center service offerings for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are well suited for organizations who lack the budget to assemble and manage an in-house Help Desk Call Center but who require quick communication with an efficient Help Desk Call Center with proficient phone assistance as well as the ability to escalate the most challenging trouble tickets to high-level engineers.
Progent's Call Center consulting services can assist you in creating an effective new Call Center or enhancing your existing organization, selecting or customizing Help Desk Call Center software to meet the particular needs of your company, or providing occasional phone support personnel to reinforce your existing Help Desk group to handle unusually busy situations such as software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk staff of veteran information technology experts provides your workers in Cleveland or anywhere in the state of Ohio quick communication with an effective technical support resource with substantial experience offering phone consulting and online troubleshooting for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center recognition as a crucial contributor to business performance, and Progent's target is to fix and not just record technical issues.
- Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting staff offers phone-based advanced engineering expertise and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver businesses in Cleveland, or anywhere in the state of Ohio, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your environment so that your computer support is proactive rather than reactive. By exposing potential issues before they cause full-scale emergencies, proactive monitoring can minimize stressful and costly network failures. Progent can also assist with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or systems that support a mix of OS platforms.
To get in touch with Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Cleveland or anywhere in the state of Ohio, Progent's online computer support engineers are ready to provide professional and affordable IT help whenever your business needs it. More than 15 years of delivering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to solve IT problems quickly while avoiding the cost and lost time that comes with in-person service calls.
Even if your Cleveland office works with a regular freelance support technician or employs a full time IT staff that know how to handle typical network issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to handle unexpected network emergencies or especially complex integration problems.
Details of Progent's Online Network Services for Cleveland
Progent's online support, Internet-based repair, network security expertise, and network administration services offer companies in Cleveland or anywhere in the state of Ohio the greatest leverage for your support budget. Whether you need occasional phone help and Internet-based network repair or full-time Help Desk Call Center support and system administration, Progent's experts can provide your company enterprise-level IT support while allowing you to avoid the cost and hassle of carrying a full-service in-house IT organization. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Cleveland and is also ideal for networks in geographic areas of Ohio that lack technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a broad array of Microsoft support tools, service databases, and continuing training.
- By the Minute Billing to Reduce Costs
Progent offers remote help on a per-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum fee for phone help and asks for no monthly subscription fee for support services provided during normal business hours. This saves you from facing big invoices for quick fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco offers the services of authorized professionals with experience in designing, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to show you how to create fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic support offerings include technology integration, MS Exchange expertise, corporate security design, and Help Desk Call Center support. Progent's Application Experts group offers world-class consulting support for specific application areas. Help available from the Application Experts Team covers:
Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Support
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Development and Training
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Database Administration and Application Design
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient one-stop source for network generalists and specialists, Progent is able to deliver timely, cost-effective, and comprehensive information technology solutions that match the specific requirements of your company.
- State of the Art Online Access Software
Protected online connectivity permits Progent's service professionals to observe precisely what your customers see. This makes it easier to find fast solutions to problems that could otherwise demand an expensive onsite service call. Sophisticated online access software and experienced engineers together enable Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite troubleshooting and automated network tracking.
- Support for Leading VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without compromising system security.
- Round-the-Clock Support for High System Uptime
For organizations with mission-critical applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are designed especially for budget-constrained businesses whose workers need instant access to a Help Desk service with effective telephone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical expertise, fine tuned remote support tools, and familiarity with enterprise networking enable offices to avoid the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does Our Company Start Receiving Online Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional experience, at the forefront of IT support, performing a wide variety of technical tasks for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support personnel. This means that you get not just expert IT capability, but also a support engineer with field-tested methods for using technical knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online service and in-person visits per minute. As a result, you owe only for received support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation fee and asks no monthly commitment for services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick solutions so you won't be forced to permit less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Businesses who utilize familiar independent service providers or who maintain internal support staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, secure, and productive.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to provide 24x7 system tracking services based on MS Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can keep your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.