Fast and Affordable Online Technical Support for Cleveland Ohio IT Networks
For businesses located in Cleveland Ohio, Progent provides online support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle complex networking issues, plus the assistance of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting issues.
Progent's remote technical support experts provide exceptional leverage because they have the real-world experience and are equipped with the advanced technology necessary to solve most information system problems quickly. Efficient support lowers immediate costs because solutions accumulate minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your office. Your organization saves even more with incidental expenses by minimizing or avoiding network downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting know-how is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be useful.
Progent's pricing model for online support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you pay only for the support that you actually get. In contrast to typical remote support organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for billing save you from scenarios where speedy. minor fixes manage to turn into large tabs. Progent's skill at disposing of problems quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of optimized tools and proven processes which permit the highest degree of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent provides secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to communicate with your company's computer system without compromising network security.
Progent's proven customer support reporting system keeps extensive histories describing the service that Progent's customers have been provided. Progent's authorized service personnel have access to the history of services rendered to each customer by any Progent engineer. This database of problems and fixes is organized as a quickly exploitable internal knowledge base that permits Progent's online support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and close relationships with important industry leaders such as Cisco and Microsoft make available other vast support databases and allow priority access to manufacturers' internal product engineers with the result that Progent's remote consulting experts can find the best resolutions in the least time.
Remote technical support services available from Progent to customers in Cleveland Ohio include:
Authorized MS Windows Expertise
Progent's Microsoft-premier remote support engineers offer computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of affordable desktop services to help your company to install, integrate, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services include providing Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for network consultants, and certifies an individual's technical skills at the expert level. CCIEs can deal with the most complex problems encountered in network design, installation, administration, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management utilities and developing alternate approaches or identifying program updates. Cisco CCIEs offer exceptional cost-effectiveness because their depth of experience allows them to solve problems rapidly. In common instances, less experienced engineers can struggle for many hours or even days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE engineers can interface to your computer system using the latest remote support technology in order to provide quick, safe, and economical diagnosis and remediation.
Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.
Progent locations in Cleveland region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||534 Delaware Ave
Buffalo, NY 14202
||Buffalo Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
||250 Yonge St
Toronto, ON M5B 2L7
|+1 647 317 9100
||Toronto Network Support Services
Progent's CCIEs can provide assistance with the complete line of Cisco's market leading family of infrastructure appliances by offering services that include:
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a range of system protection solutions that can bolster the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or assist your business to recover rapidly following a serious breach. Security solutions offered by Progent include: in depth network security and compliance audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; setting up firewalls; designing secure techniques for off-site and mobile access; guarding your email infrastructure from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Progent offers advanced remote consulting support to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that combine on-premises resources along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent workflow for recovering services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to plan, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer phone-based consulting services to cover a wide spectrum of computer technologies including system infrastructure, email systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in networks that include Linux with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with migration from older applications to Microsoft Windows or Linux-powered environments. Progent's team-based methodology for solving technical issues enables fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can provide emergency online assistance resolving anomalies within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by many of the industry's leading corporations. Progent's ProSight suite of outsourced network management services covers all key aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your Progent consultant so any looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology programs. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to complete critical projects economically and on time. Progent's special online consulting solutions include:
How Your Cleveland Business Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Call Center programs for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most issues.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk support transparently between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center team of experienced information technology experts gives your workers in Cleveland Ohio instant communication with a reliable support resource with years of experience offering phone consulting and remote troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk recognition as a solid enabler of business productivity, and Progent's aim is to fix instead of just annotate technical issues.
- Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team can supply online professional engineering expertise and training in key business application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, programming, and training offerings, visit Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers organizations in Cleveland Ohio online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your business so your network maintenance is proactive rather than reactive. By spotting looming problems before they grow into downtime, proactive monitoring can minimize disruptive and expensive network breakdowns. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks based on a variety of OS platforms.
To get in touch with Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Cleveland Ohio, Progent's phone-based computer support specialists are ready to deliver effective and economical IT help the moment your company needs it. Long experience offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access technology to solve computer problems quickly while eliminating the expense and lost productivity associated with on-premises support visits.
Even if your Cleveland office relies on a local independent consultant or employs a full time IT staff that can deal with common computer problems, Progentís Microsoft certified consultants can still offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to address unexpected system crises or particularly complicated integration problems.
Benefits of Progent's Network Help for Offices in Cleveland Ohio
Progent's online support services allow your Cleveland company to experience the benefits of on-call, world-class IT support without the expense of maintaining an in-house IT organization. Your network will acquire greater business worth by becoming more available, efficient, and protected. Advantages to your business include:
- Seamless remote extension of your local support resources
For most businesses in Cleveland Ohio, local computer service resources, whether consisting of outside consultants or an in-house IT staff, can handle typical technical issues. On the other hand, serious problems may spring up when local support personnel are too busy or unavailable, and some problems may involve technology that is beyond the scope of your usual support technicians. In these instances, Progent's online service experts offer an easy, quick, and economical way to augment your local help and to transfer valuable information to improve your capability to handle downstream issues locally.
- Reduced Reliance on Freelance Service Providers
For network maintenance, smaller businesses commonly rely on individual freelance service providers. Although independent service people have less internal costs than larger support organizations and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the lack of fallback personnel may require your business to wait for assistance during an IT crisis. As your business grows, system downtime and problems with vital software become more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of reserve support experts to insure your network remains up and running.
- Build a Scalable Basis for Smooth Expansion
Companies typically begin with an IT architecture implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes often get piled on top of a shaky foundation. When a company grows, reliability and scalability issues can impede the success of the business. These badly built environments need proper assessment, smart strategic planning, and broad-based technical knowledge to evolve to a system architecture able to provide the solid foundation to meet vital business requirements and simplify future expansion.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller organizations need guidance and technical education to navigate through an ever more complex array of product options available for accelerating business growth and enhancing productivity. These companies do not need a computer engineer who is attempting to earn a commission on a certain vendor's technology. Network consulting and product selling can result in a situation where the recommended
solution is designed around a profitable technology rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match technical consulting with the best interests of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical experience, fine tuned remote support tools, and understanding of corporate IT allow offices to escape the pitfalls associated with excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does My Business Begin Getting Online Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry background, in the trenches of IT service, executing a broad range of technical projects for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This guarantees that you get not just world-class IT skills, but also a support engineer with field-tested approaches for using computer knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises help per minute. As a result, you are billed exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for services provided during regular working hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be tempted to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces little competition. Companies who utilize familiar independent consultants or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few consulting companies to offer 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, network monitoring can save your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.