Fast Online Help for Cleveland Networks
Fast Remote Technical Support for Cleveland SystemsFor organizations in Cleveland or anywhere in Ohio, Progent offers online support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, plus the assistance of CISA and CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic issues.

Progent's online technical support experts offer exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated tools necessary to resolve the majority of information system issues rapidly. This reduces immediate expenses because solutions use up fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your organization benefits even more with indirect costs by minimizing or avoiding network downtime and associated losses due to business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced remote technical support experience is especially important for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for online support is designed to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the services that you actually get. Unlike typical online service firms, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing save you from scenarios where fast repairs somehow turn into substantial tabs. Progent's penchant for solving problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven methodologies which ensure the maximum degree of effectiveness for remote help and repair for IT systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to interface to your environment without compromising network security.

Progent's sophisticated customer support database system maintains detailed documentation describing all service that Progent's clients have received. Progent's team engineers have the benefit of the details of services rendered to every client by any Progent consultant. This archive of issues and responses is stored as a readily accessible proprietary knowledge base that allows Progent's online technical professionals to communicate their knowledge company-wide to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and working associations with major vendors such as Cisco and Microsoft make available other massive technical support knowledge bases and permit quick access to vendors' in-house support staff so Progent's remote consulting experts are able to determine the best solutions in the least time.

Online services provided by Progent to businesses in Cleveland and throughout the state of Ohio include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the world's top enterprises. Progent's ProSight line of IT management outsourcing services addresses all key aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide centralized management and world-class security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so that all potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology programs. Billing charges for longer-term development or consulting projects are set based on the qualifications of the engineers required. Progent's background in these important fields of computer technology enables clients to complete critical projects within budget and on time. Progent's special online consulting services include:

  • Call Center Support
    Progent's Call Center programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all facets of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent’s Help Desk sharing services allow your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Call Center staff of experienced network professionals provides your workers in Cleveland or anywhere in the state of Ohio immediate contact with an effective technical support group with years of background delivering telephone-based help and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk the reputation as a major driver of company performance, and Progent's policy is to solve rather than just annotate network problems.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Team can supply phone-based advanced engineering expertise and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Cleveland, or anywhere in the state of Ohio, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your business so that your network maintenance is proactive rather than reactive. By uncovering looming problems before they expand into network outages, system monitoring can head off disruptive and expensive information system breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or systems based on a mix of operating systems.
How Your Cleveland Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent online help with Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent. For companies and startups in Cleveland or anywhere in the state of Ohio, Progent's phone-based network support specialists can provide expert and cost-effective system support whenever your business has to have it. More than 15 years of delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine online access technology to repair network problems quickly while eliminating the cost and lost productivity that comes with on-site support calls.

Even if your Cleveland organization has a local independent consultant or maintains a full time organization that can handle the majority of network problems, Progent’s Microsoft certified consultants can provide a convenient and seamless remote extension of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to solve unexpected system emergencies or particularly challenging integration projects.

Benefits of Progent's Network Help for Companies in Cleveland
Progent's remote support services enable your Cleveland business to experience the benefits of on-call, expert network support without the cost of managing an in-house IT organization. Your information system will derive added business value by becoming increasingly reliable, efficient, and protected. Benefits to your business include:

  • Seamless virtual expansion of your on-site IT resources
    For most organizations in Cleveland and throughout Ohio, nearby computer service providers, whether made up of freelance consultants or an internal IT staff, can take care of the majority of network issues. However, IT crises may occur when local support personnel are too busy or absent, and some trouble may involve IT products that is unfamiliar to your local service technicians. In these cases, Progent's online service professionals provide a convenient, fast, and affordable way to supplement your regular help and to transfer useful information to improve your ability to resolve downstream problems in-house.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller organizations often rely on individual freelance service providers. Although freelance service people carry smaller internal costs than big service firms and can often charge marginally less, they are often overextended, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another customer, sick, on a trip, or in class, the lack of reserve personnel may require your business to go without help during an IT crisis. As your company expands, network unavailability and problems with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve support experts to make sure your network remains available.

  • Build a Scalable Foundation for Smooth Growth
    Organizations often start with an information system created on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs can get piled on top of an unstable foundation. When a company grows, stability and expandability problems can impede the success of the organization. These poorly built systems require careful assessment, intelligent strategic planning, and wide technical expertise to evolve to a network architecture that can offer the stable foundation to handle critical business requirements and ease future growth.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller businesses need guidance and technical training to negotiate an ever more complex array of technology alternatives available for promoting business success and improving productivity. These companies hardly need a computer engineer who is motivated to earn a commission on a certain vendor's technology. IT consulting and product sales can result in a scenario where the recommended solution is built around a profitable product rather than the genuine requirements of a business. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to match technical expertise with the best interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical expertise, refined support software, and familiarity with corporate IT enable offices to escape the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.


An index of content::

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California Hayward Network Support Consultants Northern California East Bay Small Business IT Outsourcing Firm
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Cisco's PIX Series firewalls have been discontinued and Cisco might not offer support these devices. Progent still provides consulting support for Cisco's PIX Series firewalls to help you with maintenance and management and Progent can in addition help you assess if you should adopt next generation firewall products available from Cisco. Progent's Cisco-certified specialists can help you plan and carry out a cost-effective migration to Cisco ASA 5500-X firewalls based on leading practices.

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Stealth intrusion checking is an important component of any comprehensive IT system security plan. Progent’s security professionals can run thorough intrusion checks without the knowledge of your company's internal IT resources. Unannounced penetration testing shows whether existing security monitoring tools such as intrusion incident alerts and event log analysis are correctly set up and actively observed.

Cisco Firewall integration Network Consulting ASA and PIX Engineer
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Remote 24x7 network monitoring, proactive alerts, and periodic reports are crucial to maintaining the proper operation of your IT system and eliminating unnecessary and costly disruptions. Remote Monitoring and Management technology has progressed to the point that businesses of all sizes can afford a degree of network stability that was previously reserved for enterprises. Progent can provide a variety RMM solutions delivered as economical service packages created to assist your company to identify and fix a most IT network problems before they can impact productivity.

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Progent can provide one-on-one training designed for people who want to broaden their knowledge of the macOS and OS X operating system, Mac computers, or Mac office productivity software including Word, Excel, and Outlook for Mac. Progent also can provide customized group or individual webinar training for Mac application software.

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Progent's Microsoft and Cisco authorized Consultants offer three ways to help mid-size and large organizations create an efficient and successful in-house Computer Support Help Desk Call Center. Progent's help desk consulting services include ROI evaluation, process analysis and enhancement, executive reporting, education of in-house staff, and documentation of procedures. Progent's Software Evaluation and Integration Services help companies sift through the various top level Help Desk software packages on the market and decide what products may be excessively costly, lack key features, or align badly with your company's corporate culture. Progent also offers short-term staffing for organizations who need to reinforce their in-house Help Desk team for occasional projects or to fill in for absent or incapacitated workers.

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For replies to common questions about becoming employed by Progent, refer to Consulting at Progent Questions and Answers.

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Progent's ProSight Virtual hosting services provide small companies a range of benefits such as reduced capital costs, reductions in operational expense, improved management focus, enterprise-class protection, enhanced fault tolerance, and business continuity.

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Progent can provide remote and on premises consulting to assist your organization with any facet of business intelligence (BI) reporting from troubleshooting or enhancing applications to designing and deploying a comprehensive BI environment. Progent's management reporting experts can assist your company to maintain your current BI system, help you to migrate reports from a legacy reporting product to a modern solution, and provide as-needed online training to meet your specific requirements. Progent’s business reporting and analytics consultants offer expertise in all popular business analytics reporting and visualization tools including the SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools such as Power Pivot and Power View, and Report Builder.

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Progent's Microsoft and Cisco premier computer consultants can provide expert help with a wide array of products and technologies and can deliver that expertise by phone nationwide or in person in select cities throughout the United States and anywhere in . Progent offers online help for networks powered by Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for environments that include a mix of Microsoft Windows and UNIX/Linux platforms. Progent also offers the help of Cisco CCIE network specialists for the toughest connectivity issues, as well as the the support of CISM-accredited security consultants to handle high-level security planning and troubleshooting. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S.

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Progent can provide small companies with an information management professional who can act as a part-time CIO. This part-time Chief Information Officer can provide strategic direction to help you deploy sensible IT products to enhance business processes so they align better with your business goals. Your business can create and install a well conceived information technology plan without absorbing the cost of a full-time Chief Information Officer.

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Progent can assist your business to design and implement an efficient transition from a Sun Solaris-powered IT environment to a network powered by MS Windows and suited for supporting Microsoft's popular office productivity software, commercial applications, and developer platforms. Progent's Sun Solaris, Windows and Cisco consultants and software development specialists can show you how to guard your data and reduce productivity disruption by designing an effective migration strategy that preserves your existing investments in Sun Solaris application and technology. UNIX-to-Windows transition support services offered by Progent include evaluation of current infrastructure, transition planning and testing, MS Exchange migration support, information and application software porting, and processor and media migration and consolidation.

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Cisco offers a full product line of routers including routers designed to provide the protection, bandwidth, and reliability required by customers from small businesses to global enterprises and ISPs. Cisco routers include support for redundancy, automatic failover, and backup power for improved fault tolerance and network availability. Progent can show you how to select and integrate Cisco routers to establish a solid foundation for your IT system and to make it easy to expand as you support new users, open new offices, deploy new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent offers help with a range of routers based on Cisco's IOS platform, such as Cisco's 800 family of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for the network core, as well as legacy 2500 and 2700 Series Routers.

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Progent's Microsoft-certified Internet Security and Acceleration Server consultants have long experience configuring Microsoft ISA Server-based security solutions for IT networks with many offices, mobile users, and line-of-business web applications. Progent's Microsoft Firewall experts are available to help your small business in designing and implementing a configuration of ISA 2000 Server or ISA Server 2004 that supports your network security requirements without overly restricting your IT system accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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Progent offers the support of a senior specialist with years of hands-on experience configuring, maintaining, and enhancing video conferencing systems from leading suppliers such as Cisco/TANDBERG, Polycom, and LifeSize. Progent's consultants can coordinate with your internal IT management team, your Internet Service Provider, and your telepresence technology vendor to help your organization maximize the business value of your video conferencing solution.

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Network monitoring commonly entails tracking a system's resource usage to help uncover throughput bottlenecks or fix hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free network monitoring utilities that work under Linux and can be used to observe multi-OS environments where Linux and Windows operate together. Progent's network integration engineers can show you how to take advantage of both these tools to optimize and repair your network. Progent's Linux consulting services provide small businesses and programmers help with managing and servicing UNIX and Linux systems that coexist with Microsoft-based products.

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Windows Server 2008 Failover Clustering On-site Technical Support

The clustering feature set incorporated into the high-end versions of Windows Server 2008 is dramatically redesigned to simplify the deployment, configuration, and management of server clusters that offer improved levels of system dependability, protection, efficiency, and flexibility. New or improved features include cluster verification, revamped setup and installation, unified cluster administration, new cluster infrastructure for maximum uptime, hardened security and quorum structure, elimination of failure points, more storage and RAM capacity, and improvements for geographically dispersed clusters. Progent's clustered server consultants can help you evaluate the business benefits of failover clusters, plan and implement an installation, train your network support staff to manage your failover clusters, deliver ongoing consulting and technical help services, and produce and validate a disaster recovery plan.

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Microsoft System Center 2016 provides major improvements in the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; unified management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's Microsoft-certified consulting team offers advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

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Server growth puts pressure on IT budgets and management resources. Server consolidation through a virtual architecture promises lower TCO of servers and faster ROI, more efficient use of servers, streamlined operations, increased network uptime, and easier management. Common uses for virtual servers include hardware consolidation, low-cost hosts for mission-critical legacy applications based on outdated operating systems, and inexpensive quarantine of program development or evaluation environments from on-line systems.

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Network monitoring typically entails observing a network’s resource utilization to help uncover data traffic backups or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free network monitoring utilities that work under Linux or UNIX and can be deployed to monitor multi-OS environments where UNIX and Windows operate together. Progent's network integration engineers can show you how to take advantage of both these tools to tune and repair your network. Progent's Linux support services offer small companies and programmers assistance with administering and supporting UNIX and Linux networks that work with Microsoft-based technology.

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Microsoft Certified Partner Professionals for Windows 7 Upgrade

Progent's Microsoft certified engineers offers remote and on-premises support services to help your company to administer, maintain, and troubleshoot PCs powered by Microsoft Windows 7 and also offers assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for management automation, data and identity protection, disaster recovery, online access, smartphone and tablet management, wireless configuration, and 24x7 system monitoring and alerts.

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Microsoft Mac Office allows Apple Macintosh users to run the industry's most popular business programs. Progent's Apple-certified Macintosh consultants can help you configure Mac Office on a multi-vendor network combining Apple OS X and Windows-powered computers so that Mac users can access the new capabilities of Word, Excel, PowerPoint and Entourage for Mac in order to share data and network resources with colleagues who use Windows. Progent's engineers have expertise with both Apple Macintosh and Windows platforms and can provide service for environments that mix Mac with Microsoft Windows systems with complete resource sharing, or networks which carefully limit sharing between Apple Mac and Windows systems.

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Progent's Microsoft-certified engineers can deliver affordable online and onsite support to implement your upgrade to Microsoft Exchange Server 2010, generate thorough documentation of your new messaging system, educate your network support team and users to get them ramped up rapidly on Exchange 2010, and offer ongoing administrative consulting and technical support. Progent's consultants can also help you upgrade from Microsoft Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.

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For large businesses, Progent can supplement in-house network support groups by providing extensive background in deploying key Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint Server experience, and Microsoft SQL Server consulting. For the national or global businesses with branches, Progent can act as a seamless local extension of corporate IT management. Progent’s enterprise consulting services include corporate-wide security, remote branch office support, system architecture, Sarbox compliance, project management, and top-level service for multi-site network environments powered by Enterprise Windows. Progent can provide on-site consultants and specialists to help with a site move or office move, or a network architect to help with setting up or using an Internet Data Center or Hosting Facility.

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Progent provides high availability load balancing consulting that addresses system load balancing, load balanced program, network infrastructure routing, and content delivery products such as F5 Networks 3DNS. non-stop load balancing providers for which Progent can provide consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Engine and LocalDirector 400 series, and F5 Networks 3-DNS.

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Microsoft Lync 2013, rebranded Skype for Business, enables organizations of all sizes to create a manageable and protected communications ecosystem that supports the modern Bring-Your-Own-Device computing style with IM, presence, audio/video and web meetings with application sharing, and both IP-based and PSTN telephony enabled for a broad assortment of desktop and handheld devices. Progent's Microsoft-certified Lync 2013 consultants and system architects can help your company to evaluate the business benefits of Lync Server 2013, create an on-premises, cloud-based (with Microsoft Lync Online) or hybrid topology appropriate for your current and long-term goals, implement Lync 2013 in a way that expedites your ROI, and deliver custom online and on-premises training to your IT team and users. Progent offers expertise in critical components of a Lync 2013 deployment that include Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to integrate Lync Server 2013 with popular Microsoft Office and Office 365 apps such as Outlook clients and PowerPoint.

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Progent's Meraki Wi-Fi access point experts offer remote and on-premises support to help organizations of any size to plan, install, maintain, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist your business to configure and manage Meraki-based Wi-Fi infrastructure for sites that can range from a telecommuter's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco products including switches, ASR routers and firewalls to build a cohesive ecosystem that provides the same access, performance, security, ease of management and availability for wired and Wi-Fi clients irrespective of their mobility or computing device.

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Progent's ProSight Email Guard uses the technology of top data security vendors to provide web-based management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall.

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Small Business Security Consultants

Progent provides the help of Microsoft and Cisco-Premier network consulting experts to offer clients affordable alternatives to help businesses optimize the value of Microsoft and Cisco products. For networks that span from small offices to large corporations, Progent's network engineers can assist you to enhance your network's e-mail infrastructure, security, reliability, performance, and network management.

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Microsoft Exchange 2013 includes significant improvements to the functionality of Exchange 2010 and introduces important new features as well as a revamped architecture. These improvements affect vital IT areas like manageability, high availability (HA), compliance, cost of ownership, collaboration, extensibility, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting experts can assist your organization to understand the potential business benefits of migrating to Microsoft Exchange 2013, create a cost-effective validation and deployment plan, and train your IT staff to manage your Microsoft Exchange 2013 solution. Progent also offers ongoing remote support and management services for Microsoft Exchange Server 2013.

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Progent can assist your organization to deploy Cisco's networking products to create a robust foundation for your onsite, cloud-centric, or hybrid data center and streamline operations in key areas including hardware consolidation, security and compliance, versatility, availability, and disaster recovery.

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Progent's Microsoft-certified professionals have over 10 years of background delivering email support for customers that range from small offices to global corporations. Progent offers affordable support for all editions of Microsoft Exchange Server to strengthen email and virus security, configure high availability email systems, and facilitate off-site and wireless email access. Progent’s Microsoft Exchange support services can assist you in designing and implementing a migration from an outdated SMPT server or older Microsoft Email software such as Exchange 2003 to Exchange 2016 Server. In addition offers integration help for Windows 8, Windows 7, and Windows XP clients running Outlook and can help you configure Outlook Web App for all major browsers. For e-mail virus defense, spam filtering and outbound data leak protection, Progent offers Email Guard managed services.

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Progent's ProSight Email Guard solution uses the services and infrastructure of top information security companies to provide web-based management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall.

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Progent's Microsoft consultants offer in-depth expertise in implementing, operating and debugging all versions of Project Server and can deliver a broad range of cost-effective remote support services following proven best practices to assist businesses of all sizes to get all the advantages of this powerful platform. Support services available from Progent include solution design, installation and upgrades, strategies for safe file and status sharing among local and remote or mobile users, network optimization, and customized webinar training.

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Progent offers the expertise of certified engineers as well as experienced database application developers, database administrators, project management experts, Cisco-certified network architects, disaster recovery specialists, and data security professionals to help you to assess the potential benefits of Microsoft SQL Server 2012 for your organization, set up test environments at your site or at Progent's test lab, design and carry out a smooth transition to SQL Server 2012 from previous releases of SQL Server or from legacy RDBMS platforms, and configure an efficient and secure network infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012.

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Microsoft System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 family of IT infrastructure monitoring and management tools and is intended to offer a centralized solution for configuring and managing virtualized datacenters across hybrid environments that can incorporate private clouds and Azure publics cloud resources. Progent's SCVMM 2016 consulting experts can help businesses of any size with any aspect of designing, deploying, and managing a SCVMM 2016 ecosystem. Progent can assess your virtualization architecture, help you upgrade smoothly from older releases of Virtual Machine Manager, develop workflows for creating and deploying VMs and hosts, design fault-tolerant compute and storage clusters, connect your private cloud resources with public cloud services, set up virtual switches and load balancers, write and refine PowerShell scripts, and help you evaluate the potential business benefits of the latest technologies like Storage Replica and Host Guardian Service. Progent's virtualization experts offer advanced Windows Hyper-V consulting and VMware ESXi support.

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Progent’s Microsoft certified experts provide small and mid-size businesses enterprise-level consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables you to install important applications quickly and reliably to specified users, lower product costs and adhere to licensing agreements by determining usage profiles, improve Windows protection by increasing your knowledge of weak points and by installing targeted patches, manage your mobile workforce through industry standards independent of connection or geography, and reduce operational costs by efficiently exploiting the administrative capabilities built into Windows. Progent’s SMS consulting professionals can show you how to use SMS effectively for automated software and application deployment, security patch administration, and asset tracking management including program and appliance inventory.

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Progent offers fault tolerant load balancing consulting that addresses system load balancing, load balanced applications, network backbone routing, and content delivery technology including F5 Networks 3DNS. fault tolerant load balancing providers for which Progent can provide consulting services include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Content Engine and LocalDirector 400 series, and F5 Networks 3-DNS.

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Linux, Windows Consultant Services

If your office network mixes Linux platforms with MS Windows, Progent can help you to integrate your IT resources into a cohesive environment that permits all your operating systems to coexist for simple administration, seamless dataflow, high availability, enhanced throughput, and strong protection. Progent's Linux and Microsoft Windows coexistence support offerings include IT infrastructure integration and service, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and administration, remote network help and troubleshooting, on-site technical support, and Contact Center services.

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Progent's expert solution designers and programmers can help your company to create enhancements to Microsoft Dynamics GP/Great Plains that address the unique requirement of your organization while retaining the benefits of Windows integration. Progent can also offer expertise with a selection of software development tools that can be used to build integrations with Microsoft Dynamics GP. These tools include Dexterity, Modifier with VBA, Visual Studio Tools for Dynamics, Continuum, eConnect, Web Services for Dynamics GP, and Integration Manager.