Immediate Remote Help for Cleveland Ohio Computer Networks
Immediate Online Help for Cleveland NetworksFor companies located in Cleveland Ohio, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security experts to handle advanced security design and diagnostic issues.

Progent's online support experts offer excellent leverage because they have the practical experience and have access to the advanced technology needed to solve most information system issues quickly. This reduces direct expenses since solutions accumulate fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally in incidental costs by minimizing or avoiding network outages and associated losses due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support experience is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.

Progent's pricing model for online help is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced just for the support that you actually get. In contrast to typical online support firms, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and clean model for billing do away with scenarios where quick repairs somehow turn into large invoices. Progent's penchant for solving technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized tools and field-proven processes which permit the highest level of efficiency for remote technical support and repair for IT systems of any size. Progent offers safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's remote service group to link to your network remotely without compromising network security.

Progent's advanced service reporting system keeps extensive histories for all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of all help delivered to each Progent customer by any engineer. This database of trouble tickets and responses is organized as a readily accessible proprietary knowledge base that enables Progent's remote support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft make available other extensive technical knowledge bases and permit quick access to manufacturers' internal support staff with the result that Progent's online service experts can come up with the most efficient resolutions in the least time.

Online technical support services available from Progent to businesses in Cleveland Ohio include:

ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and mid-size businesses to utilize the same best-of-breed technology used by some of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical facets of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup product vendors to create ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and monitor your backup processes and allow non-disruptive backup and fast recovery of critical files/folders, apps, images, plus VMs. ProSight DPS lets you protect against data loss caused by equipment failures, natural calamities, fire, malware like ransomware, human error, ill-intentioned employees, or application bugs. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT system. In addition to maximizing the protection and functionality of your computer network, Progent's patch management services allow your in-house IT staff to concentrate on more strategic projects and tasks that deliver the highest business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a secured application and enter your password you are asked to verify your identity via a device that only you possess and that is accessed using a different network channel. A broad selection of devices can be used as this added form of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register several verification devices. To find out more about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time and in-depth management reporting tools created to work with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Progent's rates for ongoing consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk Call Center consulting support can aid you in building an efficient new Help Desk Call Center or revamping your existing organization, selecting or customizing Help Desk Call Center software to address the unique needs of your business, or providing occasional phone support staff to work with your in-house Call Center group to deal with unusually busy situations like software transitions, mass updates, or rolling out new business software.

    Progent's Call Center staff of experienced network consultants provides your customers in Cleveland Ohio instant contact with a large network service resource with substantial background providing phone support and remote diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center recognition as a crucial enabler of company productivity, and Progent's intent is to resolve rather than merely track IT issues.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting Group can supply online advanced engineering support and training in key application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for Microsoft applications including Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information concerning Progent's expertise, custom development, and training services, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center2, extend or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Cleveland Ohio online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager for your business so your network maintenance is proactive rather than reactive. By uncovering looming problems before they result in crashes, system monitoring can minimize disruptive and expensive information system failures. Progent can also deploy system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that support multiple operating systems.
How Your Cleveland Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent. For companies and startups in Cleveland Ohio, Progent's phone-based network support specialists can deliver professional and economical IT support the moment your business requires it. More than two decades of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to fix computer problems quickly while eliminating the cost and lost time associated with on-site service calls.

Even if your Cleveland organization works with a local freelance support technician or employs a full time IT staff that know how to handle ordinary computer problems, Progent's Microsoft certified consultants are available to provide a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to deal with unexpected system emergencies or particularly complex integration projects.

Benefits of Progent's Network Help for Organizations in Cleveland Ohio
Progent's online network troubleshooting services enable your Cleveland business to have the advantages of on-call, enterprise-grade IT support without the expense of managing an in-house IT organization. Your information system will derive greater strategic worth by becoming more reliable, efficient, and protected. Benefits to your business include:

  • Seamless remote extension of your local IT resources
    For most businesses in Cleveland Ohio, local network support providers, whether made up of independent consultants or an in-house IT staff, can resolve the majority of network issues. However, IT crises sometimes strike when local support personnel are overstretched or absent, and some trouble may involve technology that is unfamiliar to your onsite service people. In these situations, Progent's on-call support specialists give you an easy, fast, and economical way to augment your regular resources and to transfer useful information to increase your capability to handle future issues locally.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller organizations often depend on independent freelance service providers. Although freelance consultants have smaller internal costs than larger consulting organizations and can often charge marginally less, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the absence of fallback help may require your company to wait for help during an IT crisis. As your business grows, system unavailability and trouble with critical software are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup support expertise to make sure your network is always available.

  • Create a Scalable Basis for Seamless Expansion
    Organizations typically start with an IT architecture created on a shoestring budget. Without a proper infrastructure, band-aid repairs can get piled onto a shaky foundation. As a company grows, stability and scalability issues can hinder the productivity of the organization. These poorly built systems need careful analysis, smart long-term planning, and wide IT expertise to evolve to a system architecture that can offer the solid foundation to meet vital business requirements and facilitate downstream growth.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller companies require advice and technical training to negotiate an ever more complex maze of product options available for accelerating business growth and improving efficiency. Businesses hardly need a network engineer who is trying to resell a specific vendor's technology. Network consulting and product selling can lead to a scenario where the recommended solution is designed around a predetermined product rather than the true requirements of a business. Progent avoids these conflicts of interest by offering just services instead of products. This allows Progent to match technical consulting with the real needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT background, refined remote support software, and familiarity with corporate IT enable companies to avoid the limitations of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

How Does My Business Start Getting Online Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.



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    Forefront TMG 2010 builds on the proven security technologies of ISA Server 2006 and provides a easily managed Internet gateway that delivers a one-server solution for a variety of security features including an application layer and network layer firewall, URL filtering, antimalware, IPS, reputation services, VPN control, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides advanced web security logging and reporting features, allows customized reports generated by SQL Server, integrates with Active Directory to simplify authentication, and can be installed as a virtual server to cut costs and enhance recoverability. Progent's Microsoft engineers can help your company to design and execute pilot and production implementations; integrate Microsoft Forefront Threat Management Gateway with Windows 2008 R2, Active Directory, SQL Server, Exchange Server, and Microsoft SharePoint; install Microsoft Forefront TMG 2010 to operate on a virtual machine with Windows Hyper-V; and deliver ongoing consulting and troubleshooting. Progent can also assist your organization to upgrade economically to Microsoft Forefront TMG 2010 from any version of ISA Server.

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    Progent can provide cost-effective online consulting services for all editions of Microsoft Office Access including Access desktop and Access Web App and can provide advanced support for Access application development, database conversion, performance optimization, BI reporting, and maintenance. Progent also can provide custom webinar training for Office Access application development and database management.

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    Progent's high availability interoffice connectivity and fault tolerant network infrastructure professionals can help small organizations create non-stop Interoffice connectivity via fully redundant networks with automatic failover. Progent's CCIE engineers can plan and implement ultra-reliable Inter-office connections supported by non-stop EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can show you how redundant connectivity and transparent fail-over offers economical 24x7 interoffice networking.

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    Progent's UNIX platform support services provide small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of experience provides you with a convenient single source to show you how to build and manage a secure and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Small to middle size companies can now get all the benefits of Operations Manager 2007 and also have quick access to Progent's Microsoft certified network consulting professionals. With Progent's affordably priced IT support programs, mid-size organizations can select a basic co-sourcing service program based on Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing package. Progent supports Microsoft Operations Manager 2007 to offer small business information systems enterprise-class availability, protection and productivity.

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    Progent's Citrix-certified engineers can help your company to evaluate the strategic advantages of XenServer and other Citrix platforms, and can assist your IT organization to design, test, implement, troubleshoot, and support a Citrix XenServer installation. Progent can in addition analyze your existing XenServer environment and show you how to optimize resource utilization, responsiveness, security and compliance, uptime, and recoverability.

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    Progent imposes no startup fee and requires no retainer for support services delivered during regular business hours. Progent's one-minute granularity eliminates large bills for fast fixes so you won't be tempted to allow minor problems to stay unaddressed. .

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    MS Communications Server delivers Instant Messaging and presence as part of a scalable, world-class solution offering enhanced security, seamless integration with other Microsoft products, an expandable, industry-standard development environment, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. The product offers lower costs and elevated business efficiencies, increased individual productivity, and better IP protection. MS Office Communications Server 2007 has been replaced by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's certified IM and Presence consultants offer online and on-premises support and mediation services for your Office Communications Server 2007 deployment and can help you to evaluate the advantages of upgrading to Skype for Business. Progent can also assist you to plan and implement a smooth upgrade that will add significant strategic value to your IT system

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of the time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it.

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    Progent's certified SharePoint Server 2019 and SharePoint Online experts offer economical remote and on-premises consulting expertise, software development, and debugging services for businesses of any size who intend to migrate to SharePoint 2019 or SharePoint Online from older versions of SharePoint. Progent can assist customers plan and carry out a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates onsite and cloud-based infrastructure into a cohesive intranet system.

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    Progent's expert support team can help you design and implement an efficient in-place Exchange Server 2003 migration plan that avoids network downtime, simplifies long-term support requirements, and makes your Exchange 2003 Server easy to administer. For complex multi-server or multi-site migrations, Progent has the background to finish your move rapidly and economically. Progent's Microsoft Exchange 2003 support, repair, and design services include assistance with the configuration of outside vendor enhancements of Exchange 2003 Server that are best aligned to your business goals.

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    Progent's Cisco Meraki wireless AP consultants provide remote and onsite support to help organizations of all sizes to design, install, manage, expand or debug Wi-Fi systems that include Cisco Meraki wireless access points. Progent can assist your business to set up and manage Cisco's Meraki-based Wi-Fi networks for sites that can range from a telecommuter's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco products such as switches, routers and firewalls to create a cohesive network infrastructure that delivers identical connectivity, performance, security compliance, ease of management and uptime for wired and Wi-Fi users regardless of their location or device.

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    Citrix has developed a comprehensive family of products that provide advanced manageability, scalability, and responsiveness for server virtualization and for server-based distribution of virtual Windows desktops and applications. For delivering virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed XenServer and Essentials. Progent's Citrix-certified engineers can help you to evaluate the strategic advantages of Citrix virtualization products and show you how to design, validate, deploy, troubleshoot, and maintain Citrix solutions.

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    This page contains current information on security threats, patches, and best practices. Contact Progent if your organization needs assistance protecting your system against the latest IT security threats.

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    Progent offers cost-effective online support to assist businesses of any size to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Amazon Glacier for low-cost archival storage. Progent can assist you with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, architectural design and review, testing, configuration, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security strategies. Progent can provide advanced expertise with firewalls and VPN technology and can help you deploy cloud-centric or hybrid cloud ecosystems that seamlessly incorporate Amazon AWS resources. Progent offers occasional consulting to assist you to overcome technical roadblocks or Progent can provide project management outsourcing to help you migrate to the Amazon AWS cloud on schedule and on budget.

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    Progent's high availability system experts provide reliability support, disaster recovery services, system load balancing, 24x7 interoffice access, fault-tolerant Internet architecture design, high-availability data center services, and other fault-tolerant networking services to show your small business create a non-stop environment for line-of-business applications. Progent possesses the knowledge and experience to design economical, fault-tolerant networks by utilizing the evolving suite of Microsoft Windows Cluster servers including Microsoft Windows 2003 Cluster Server, SQL Cluster Server, and Microsoft Exchange Cluster Server. Progent's Microsoft and Cisco authorized consultants can show you how to you design a fault tolerant mutli-site network with a fully redundant Internet interface and intelligent network load balancing.

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    Progent's certified Microsoft Office Word and Microsoft 365 Word consultants offer a broad selection of affordable remote support services to assist your organization to manage your existing Microsoft Office Word environment or help you to upgrade to a newer release of Office Word. Services offered by Progent's Word experts include VBA software development, identifying and resolving compatibility problems between various versions of Word, integrating Office Word with different Microsoft Office applications such as Office Excel and Microsoft Outlook or with 3rd-party platforms and add-ons,network optimization for dependable. reliable cloud connectivity, security support, smart phone and tablet synchronization, and online training tailored for individuals or groups.

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