Fast and Affordable Online Technical Support for Cleveland Ohio Information Networks
Immediate Remote Technical Support for Cleveland NetworksFor companies located in Cleveland Ohio, Progent offers remote help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's online technical support engineers offer excellent value because they possess the real-world background and are equipped with the advanced tools needed to resolve the majority of network problems quickly. This lowers immediate expenses because solutions require minimal chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally in indirect expenses by reducing or avoiding system outages and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting expertise is particularly important for organizations that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.

Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. In contrast to typical remote support organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing eliminate scenarios where fast repairs somehow turn into big bills. Progent's skill at handling problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of optimized tools and field-tested processes which permit the maximum degree of effectiveness for online consulting and troubleshooting for IT networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's online support team to interface to your company's network remotely without compromising network security.

Progent's sophisticated customer support reporting application includes extensive histories for all service that Progent's clients have received. Progent's team consultants have the benefit of the history of support rendered to every customer by every Progent consultant. This database of problems and repairs is organized as a conveniently accessible support database that allows Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft make available other massive technical databases and allow fast response from manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to come up with the best solutions promptly.

Remote technical services provided by Progent to companies in Cleveland Ohio include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's leading enterprises. The ProSight portfolio of outsourced network management services addresses all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete threat progression including filtering, identification, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and enable non-disruptive backup and rapid recovery of important files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or software glitches. Managed services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of any size a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking updates to your dynamic information network. Besides optimizing the security and functionality of your IT environment, Progent's patch management services allow your in-house IT staff to focus on more strategic projects and activities that deliver maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation with iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a protected online account and enter your password you are requested to confirm your identity on a unit that only you have and that is accessed using a separate network channel. A broad range of devices can be utilized for this second means of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate several verification devices. To learn more about Duo two-factor identity validation services, visit Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of in-depth reporting tools designed to integrate with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk service options for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk team of seasoned information technology consultants gives your clients in Cleveland Ohio rapid communication with a dependable technical support group with extensive background providing phone help and online repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center recognition as a major contributor to business success, and Progent's aim is to fix instead of just report IT problems.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Team can supply online and in-depth consulting support and education in key application fields including ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom programming, and training for popular Microsoft applications such as CRM, Project, Microsoft 365 Word, and Office Excel. To learn more concerning Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center2, expand or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Cleveland Ohio online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager to fit your business so that your IT maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they result in downtime, proactive monitoring can avoid inconvenient and costly network failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that support multiple platforms.
How Your Cleveland Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Cleveland Ohio, Progent's online network support engineers are ready to provide professional and affordable system support the instant your company requires it. More than 20 years of delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to solve IT problems rapidly while avoiding the cost and lost productivity associated with on-premises support calls.

Even if your Cleveland company relies on a regular freelance support technician or maintains a full time IT staff that can handle the majority of network issues, Progent's Microsoft and Cisco certified engineers are available to offer an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either lack the availability or the knowledge to address unexpected network crises or particularly complicated integration problems.

Advantages of Progent's IT Support for Companies in Cleveland Ohio
Progent's online network troubleshooting services enable your Cleveland organization to realize the advantages of immediate, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your network will derive added strategic value by becoming increasingly reliable, productive, and secure. Advantages to your business include:

  • Seamless remote extension of your local IT resources
    For most companies in Cleveland Ohio, nearby computer support resources, whether consisting of independent consultants or an internal maintenance staff, can handle typical technical issues. However, major troubles might spring up when your regular support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your usual support technicians. In these cases, Progent's online service experts provide an easy, fast, and budget-friendly way to augment your regular help and to convey valuable information to increase your ability to handle downstream problems in-house.

  • Less Dependence on Individual Service Providers
    For network support, smaller offices commonly depend on independent freelance service providers. While independent consultants have smaller internal costs than big consulting firms and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in training, the lack of backup personnel may force your business to go without assistance during an IT crisis. As your business expands, network unavailability and problems with critical software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of backup support experts to make sure your network stays available.

  • Build a Scalable Foundation for Seamless Growth
    Organizations often begin with an IT system implemented on a modest budget. Without a proper framework, band-aid repairs can get thrown on top of a shaky foundation. When a network grows, stability and expandability problems can hinder the productivity of the business. Such poorly designed environments need careful assessment, intelligent strategic planning, and wide IT expertise to evolve to a system infrastructure able to deliver the solid foundation to meet vital business requirements and ease downstream growth.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller companies require advice and technical education to navigate through an ever more complex maze of technology alternatives available for promoting business success and improving efficiency. Businesses hardly need a computer engineer who is attempting to earn a commission on a certain vendor's products. Network support and product selling can result in a scenario where the recommended solution is designed around a profitable technology rather than the true requirements of a business. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to match IT expertise with the best interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical expertise, fine tuned remote support software, and understanding of corporate IT allow offices to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional experience, at the forefront of network service, performing a wide variety of IT projects for a large array of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This ensures that you get not just world-class IT help, but also a consultant with field-tested approaches for using computer knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site visits per minute. Consequently, you are billed just for received support. Progent does not demand a higher rate for off-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for support services provided during normal business hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast solutions so you will not be forced to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Businesses who work with familiar independent consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, secure, and productive.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer 24x7 system tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your IT network from painful and costly availability losses.
How Does My Business Start Receiving Online Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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    Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every staff member to each customer. The practice of detailing and archiving support activity results in more effective support and eliminates a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.

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    Microsoft Forefront Threat Management Gateway builds on the proven security capabilities of Microsoft Internet Security and Acceleration Server 2006 and provides a centrally administered web gateway that delivers a single-server platform for a variety of security functions such as an application layer and network layer firewall, URL filtering, malware inspection, intrusion protection, application proxy, VPN management, and HTTP and HTTPS inspection. Forefront TMG 2010 provides comprehensive web security reporting features, allows customized reporting powered by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be operated as a virtual server to lower costs and enhance recoverability. Progent's Microsoft consultants can help you to plan and execute test and production implementations; interface Forefront TMG 2010 with Windows Server 2008 R2, Active Directory, Microsoft SQL Server, Exchange Server 2010, and SharePoint; set up Forefront TMG 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and deliver continuing support and repair services. Progent can also help your organization to migrate smoothly to Microsoft Forefront Threat Management Gateway from ISA Server.

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