Fast Online Technical Support for Cleveland Networks
Fast Remote Technical Support for Cleveland SystemsFor businesses in Cleveland or anywhere in the state of Ohio, Progent provides remote help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified professionals have delivered remote support to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex infrastructure issues, as well as the services of CISA and CISSP-certified security experts to help with advanced security architecture and diagnostic issues.

Progent's remote technical support engineers offer excellent value because they possess the practical experience and have access to the sophisticated tools needed to solve most information system issues quickly. This lowers immediate costs because service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization saves even more with incidental costs by reducing or avoiding system downtime and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive online technical support experience is particularly valuable for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges per minute for phone assistance, so you pay just for the services that you receive. In contrast to many remote support organizations, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent situations where speedy. minor solutions manage to end up as substantial bills. Progent's penchant for solving technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized tools and field-proven methodologies which ensure the maximum level of efficiency for online help and troubleshooting for IT systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's remote service group to link to your company's network remotely without breaching corporate security.

Progent's advanced service reporting system maintains thorough records for the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of assistance provided to every Progent client by every Progent consultant. This history of issues and resolutions is organized as a conveniently retrievable internal database that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's extensive list of accreditations and close associations with key industry leaders including Cisco and Microsoft make available additional extensive support databases and allow fast access to vendors' in-house product engineers with the result that Progent's remote consulting experts can find optimal resolutions promptly.

Remote technical support services available from Progent to clients in Cleveland and throughout the state of Ohio include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price managed services designed to allow small and medium-size organizations to utilize the same best-of-breed technology used by some of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete malware attack progression including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup/recovery system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables clients to complete major projects within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are ideal for companies who lack the resources to support an in-house Call Center but who need fast communication with an efficient Help Desk Call Center with professional phone assistance plus the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a transparent supplement to your existing Call Center resources. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to handle the most difficult technical challenges, or be available in those circumstances when your other resources are swamped.

    Progent's Call Center team of veteran information technology professionals provides your customers in Cleveland or anywhere in the state of Ohio immediate communication with an effective technical support group with years of experience offering phone support and remote troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant driver of company productivity, and Progent's target is to solve rather than just report network issues.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Team offers remote advanced engineering expertise and education in specific business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for familiar Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, custom development, and education services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Cleveland, or anywhere in the state of Ohio, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your business so your IT maintenance is proactive and automated. By anticipating looming issues before they expand into downtime, proactive monitoring can ward off disruptive and costly network crises. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that support a variety of operating systems.
How Your Cleveland Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote support with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Cleveland or throughout the state of Ohio, Progent's phone-based network support specialists can provide professional and economical IT help the instant your organization has to have it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to repair network problems rapidly while avoiding the cost and lost productivity associated with on-site service visits.

Even if your Cleveland office deals with a regular independent consultant or employs an in-house organization that can deal with day-to-day network problems, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the availability or the knowledge to resolve sudden network crises or particularly complex integration problems.

Details of Progent's Online Network Support for Cleveland
Progent's online help, remote repair, network security consulting, and system management services give offices in Cleveland or anywhere in the state of Ohio unparalleled leverage for your support budget. Whether you require occasional phone help and Internet-based network repair or ongoing Help Desk outsourcing services and system administration, Progent's professionals can provide your organization world class IT support while permitting you to avoid the expense and administration overhead of carrying a large in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical experience, refined remote support software, and familiarity with corporate IT allow businesses to avoid the limitations of excessive dependence on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on industry background, at the forefront of network support, executing a wide variety of IT tasks for an extensive array of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This guarantees that you get not just world-class technical help, but also a consultant with field-tested methods for using computer knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises help per minute. As a result, you are charged only for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for services provided during normal working hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast solutions so you will not be forced to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has little competition. Companies who utilize trusted freelance service providers or who maintain in-house support personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, secure, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer 24x7 system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can save your IT network from stressful and costly service disruptions.
How Does My Business Begin Getting Remote Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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