Immediate Online Troubleshooting for Cleveland Ohio Computer Systems
For businesses in Cleveland Ohio, Progent offers online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, plus the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's online technical support experts provide excellent leverage because they have the real-world background and are equipped with the advanced tools needed to resolve most network issues rapidly. Efficient support lowers direct expenses since service calls accumulate fewer billable minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization saves additionally in incidental costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support experience is especially valuable for organizations that are dependent on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are charged just for the services that you actually get. Unlike typical remote service firms, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing save you from situations where fast repairs manage to end up as substantial bills. Progent's penchant for solving problems efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of optimized tools and field-proven methodologies which permit the maximum level of effectiveness for online help and troubleshooting for information networks of any size. Progent provides safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's Technical Response Center to link to your company's system remotely without breaching corporate security.
Progent's powerful customer support database application stores comprehensive records describing all service that Progent's customers have been provided. Progent's authorized service personnel have access to the records of all help delivered to every Progent customer by every Progent consultant. This history of anomalies and resolutions is organized as a readily retrievable proprietary knowledge base that allows Progent's remote support engineers to share their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's extensive list of accreditations and working associations with important technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and allow priority access to vendors' internal engineering staff with the result that Progent's online service specialists can determine the most efficient solutions in the least time.
Online support offered by Progent to businesses in Cleveland Ohio include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online service experts can provide network problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help your company with a wide range of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of affordable desktop services to help you business to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Windows 10 upgrade assistance plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure consultants, and validates a person's networking skills at the master level. CCIEs know how to deal with the most stubborn issues associated with network design, integration, management, security, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs provide excellent cost-effectiveness because their deep expertise permits them to solve problems rapidly. In common cases, less experienced engineers can struggle for many hours or even days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system via advanced remote troubleshooting tools to perform quick, secure, and affordable analysis and remediation.
Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.
Progent locations in Cleveland region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||534 Delaware Ave
Buffalo, NY 14202
||Buffalo Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
||250 Yonge St
Toronto, ON M5B 2L7
|+1 647 317 9100
||Toronto Network Support Services
Progent's CCIEs can provide help for the complete line of Cisco's top-selling selection of infrastructure products by delivering consulting services that include:
CISSP and ISSAP Certified System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of security solutions to bolster the immunity of your Windows, macOS and OS X, Linux network against assaults or help your company to recover rapidly following a serious penetration. Security solutions offered by Progent include: comprehensive information security assessment using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; fast recuperation from malicious attacks; configuring firewalls; establishing secure mechanisms for remote and mobile access; securing your messaging system from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting services to help organizations of any size integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine local resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a repeatable workflow for recovering services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows transparent testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide remote support services to cover a broad array of information technologies including network infrastructure, messaging solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified administration in environments that combine Linux and Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from older applications to MS Windows or Linux-powered environments. Progent's group-oriented approach to resolving network problems enables fast escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can offer emergency online help troubleshooting problems affecting UNIX/Linux networks based on leading versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same best-of-breed technology used by some of the world's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup system that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for special IT programs. Billing charges for ongoing consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables customers to complete major initiatives economically and on time. Progent's special remote consulting services include:
How Your Cleveland Business Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting support can support you in building an effective new Help Desk Call Center or enhancing your established organization, evaluating or customizing Help Desk application software to meet the special requirements of your business, or adding temporary online staff to reinforce your in-house Call Center team during high-demand situations such as software migrations, mass updates, or rolling out new applications.
Progent's Call Center team of seasoned information technology consultants gives your computer users in Cleveland Ohio quick communication with an effective support group with extensive experience delivering telephone-based help and online repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk the reputation as a solid contributor to company performance, and Progent's target is to resolve rather than simply record network problems.
- Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Team offers phone-based advanced engineering support and education in special business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers companies in Cleveland Ohio online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM for your business so your network support is proactive and automated. By anticipating emerging problems before they grow into full-scale emergencies, system monitoring can minimize disruptive and costly information system breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems that support a variety of operating systems.
To contact Progent about urgent remote expertise with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Cleveland Ohio, Progent's phone-based network support engineers are ready to provide expert and economical IT help the moment your business requires it. More than 15 years of offering online repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access tools to repair network problems quickly while avoiding the expense and lost productivity associated with on-site service visits.
Even if your Cleveland company works with a local freelance support technician or maintains a full time IT staff that know how to deal with the majority of network problems, Progentís Microsoft certified consultants can provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the knowledge to address sudden system emergencies or particularly complex integration projects.
Advantages of Progent's IT Support for Organizations in Cleveland Ohio
Progent's online support services enable your Cleveland company to have the benefits of timely, enterprise-level network support without the cost of managing an in-house IT staff. Your information system will derive added business value by being more available, efficient, and protected. Advantages to your business include:
- Seamless virtual expansion of your local IT resources
With most companies in Cleveland Ohio, nearby network support providers, whether represented by independent consultants or a full-time IT staff, can take care of the majority of technical issues. On the other hand, IT crises can occur when your regular support personnel are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your onsite service technicians. In these cases, Progent's online support experts give you a convenient, quick, and economical way to supplement your local help and to transfer useful knowledge to increase your capability to resolve future issues locally.
- Reduced Reliance on Individual Consultants
For network maintenance, smaller businesses commonly rely on individual freelance consultants. While freelance service people have smaller overhead than big consulting companies and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the lack of reserve personnel may require your company to go without help during an IT crisis. As your company grows, network unavailability and trouble with critical software become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of backup service expertise to make sure your network stays available.
- Build a Solid Basis for Smooth Growth
Businesses often start with an information system created on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes often get thrown on top of a weak foundation. When a network grows, reliability and expandability problems can hinder the productivity of the organization. Such badly designed systems require careful assessment, intelligent strategic planning, and extensive technical knowledge to evolve to a system architecture that can deliver the solid foundation to meet critical business demands and facilitate future growth.
- Work with Problem Solvers Instead of Product Sellers
Smaller organizations require guidance and technical training to navigate through an increasingly complex array of technology options capable of promoting business success and enhancing efficiency. Businesses do not need a network consultant who is motivated to resell a specific vendor's technology. IT support and product sales can result in a scenario where the proposed
solution is designed around a predetermined product instead of the true requirements of a client. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to match technical consulting with the real needs of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT expertise, refined support software, and understanding of corporate IT enable companies to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Full Family of Servers
Progent can provide in-depth expertise for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 support, Windows Server 2003 maintenance, Microsoft Exchange Server 2019 planning and configuration, MS Exchange Server 2016 migration, Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site visits by the minute. Consequently, you pay just for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no minimum fee and requires no retainer for services delivered during regular business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast fixes so you won't be forced to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent can focus on providing high-value skills where Progent faces little competition. Companies who work with familiar independent consultants or who employ in-house IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to provide round-the-clock network monitoring services powered by MS Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.