Fast and Affordable Online Technical Support for Cleveland Ohio IT Networks
Immediate Phone Technical Support for Cleveland SystemsFor businesses located in Cleveland Ohio, Progent provides online support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle complex networking issues, plus the assistance of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting issues.

Progent's remote technical support experts provide exceptional leverage because they have the real-world experience and are equipped with the advanced technology necessary to solve most information system problems quickly. Efficient support lowers immediate costs because solutions accumulate minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your office. Your organization saves even more with incidental expenses by minimizing or avoiding network downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting know-how is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be useful.

Progent's pricing model for online support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you pay only for the support that you actually get. In contrast to typical remote support organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for billing save you from scenarios where speedy. minor fixes manage to turn into large tabs. Progent's skill at disposing of problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of optimized tools and proven processes which permit the highest degree of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent provides secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to communicate with your company's computer system without compromising network security.

Progent's proven customer support reporting system keeps extensive histories describing the service that Progent's customers have been provided. Progent's authorized service personnel have access to the history of services rendered to each customer by any Progent engineer. This database of problems and fixes is organized as a quickly exploitable internal knowledge base that permits Progent's online support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and close relationships with important industry leaders such as Cisco and Microsoft make available other vast support databases and allow priority access to manufacturers' internal product engineers with the result that Progent's remote consulting experts can find the best resolutions in the least time.

Remote technical support services available from Progent to customers in Cleveland Ohio include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by many of the industry's leading corporations. Progent's ProSight suite of outsourced network management services covers all key aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your Progent consultant so any looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology programs. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to complete critical projects economically and on time. Progent's special online consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center programs for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent’s Co-managed Help Desk services make it possible for your business to share the load for Help Desk support transparently between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent’s Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center team of experienced information technology experts gives your workers in Cleveland Ohio instant communication with a reliable support resource with years of experience offering phone consulting and remote troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk recognition as a solid enabler of business productivity, and Progent's aim is to fix instead of just annotate technical issues.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team can supply online professional engineering expertise and training in key business application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, programming, and training offerings, visit Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Cleveland Ohio online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your business so your network maintenance is proactive rather than reactive. By spotting looming problems before they grow into downtime, proactive monitoring can minimize disruptive and expensive network breakdowns. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks based on a variety of OS platforms.
How Your Cleveland Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Cleveland Ohio, Progent's phone-based computer support specialists are ready to deliver effective and economical IT help the moment your company needs it. Long experience offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access technology to solve computer problems quickly while eliminating the expense and lost productivity associated with on-premises support visits.

Even if your Cleveland office relies on a local independent consultant or employs a full time IT staff that can deal with common computer problems, Progent’s Microsoft certified consultants can still offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to address unexpected system crises or particularly complicated integration problems.

Benefits of Progent's Network Help for Offices in Cleveland Ohio
Progent's online support services allow your Cleveland company to experience the benefits of on-call, world-class IT support without the expense of maintaining an in-house IT organization. Your network will acquire greater business worth by becoming more available, efficient, and protected. Advantages to your business include:

  • Seamless remote extension of your local support resources
    For most businesses in Cleveland Ohio, local computer service resources, whether consisting of outside consultants or an in-house IT staff, can handle typical technical issues. On the other hand, serious problems may spring up when local support personnel are too busy or unavailable, and some problems may involve technology that is beyond the scope of your usual support technicians. In these instances, Progent's online service experts offer an easy, quick, and economical way to augment your local help and to transfer valuable information to improve your capability to handle downstream issues locally.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller businesses commonly rely on individual freelance service providers. Although independent service people have less internal costs than larger support organizations and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the lack of fallback personnel may require your business to wait for assistance during an IT crisis. As your business grows, system downtime and problems with vital software become more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of reserve support experts to insure your network remains up and running.

  • Build a Scalable Basis for Smooth Expansion
    Companies typically begin with an IT architecture implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes often get piled on top of a shaky foundation. When a company grows, reliability and scalability issues can impede the success of the business. These badly built environments need proper assessment, smart strategic planning, and broad-based technical knowledge to evolve to a system architecture able to provide the solid foundation to meet vital business requirements and simplify future expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller organizations need guidance and technical education to navigate through an ever more complex array of product options available for accelerating business growth and enhancing productivity. These companies do not need a computer engineer who is attempting to earn a commission on a certain vendor's technology. Network consulting and product selling can result in a situation where the recommended solution is designed around a profitable technology rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match technical consulting with the best interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical experience, fine tuned remote support tools, and understanding of corporate IT allow offices to escape the pitfalls associated with excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry background, in the trenches of IT service, executing a broad range of technical projects for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This guarantees that you get not just world-class IT skills, but also a support engineer with field-tested approaches for using computer knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises help per minute. As a result, you are billed exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for services provided during regular working hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces little competition. Companies who utilize familiar independent consultants or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to offer 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, network monitoring can save your IT network from painful and costly service losses.
How Does My Business Begin Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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    Before Progent’s MOM-based solution, network problems were handled reactively, after users complained about them. With the help of proactive, automated alerts and trend analyses created by Microsoft Operations Manager, Progent can now fix server issues before they grow to be critical enough to impact network availability. Because of MOM, Progent can deal with looming problems before customers suspect that the problems are there. Progent supports MOM 2005 and MOM 2000 to offer small business IT systems enterprise-class availability, security and performance.

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