Fast and Affordable Remote Troubleshooting for Cleveland Ohio IT Networks
Urgent Phone Consulting for Cleveland NetworksFor businesses located in Cleveland Ohio, Progent provides remote support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, as well as the services of CISSP-certified security consultants to handle high-level security architecture and diagnostic issues.

Progent's remote technical support engineers offer exceptional value due to the fact that they have the practical experience and have access to the advanced technology needed to resolve the majority of network problems rapidly. Efficient support lowers direct expenses since solutions require fewer billable minutes. Online help also eliminates the expense of sending an engineer to your site. Your organization benefits even more with incidental expenses by minimizing or avoiding system downtime and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting know-how is particularly important for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's pricing model for remote support is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged only for the services that you actually get. In contrast to typical online support firms, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid situations where speedy. minor fixes somehow turn into large invoices. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of customized technologies and proven processes that allow the maximum degree of efficiency for remote engineering help and repair for IT networks of any size. Progent's Technical Response Center can access your computer system without breaching network security.

Progent's proven service reporting system includes extensive histories of all support that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of assistance provided to every Progent client by every Progent engineer. This database of issues and responses is structured as a readily exploitable support database that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with important industry leaders including Cisco and Microsoft open up other extensive support databases and permit fast response from vendors' internal engineering staff with the result that Progent's online service experts can come up with optimal resolutions quickly.

Online technical support services available from Progent to customers in Cleveland Ohio include:

ProSight Subscription-based Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, subscription-based services intended to allow small and medium-size organizations to utilize the same advanced IT solutions used by many of the industry's leading corporations. The ProSight portfolio of outsourced network management services covers all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that any potential problems can be resolved before they can disrupt productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for monitoring and managing your network, server, and desktop devices by offering an environment for streamlining common time-consuming jobs. These include health monitoring, update management, automated repairs, endpoint setup, backup and recovery, anti-virus protection, remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and debugging support. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alarm to your specified IT management staff and your Progent consultant so emerging issues can be taken care of before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth management reporting utilities created to work with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup product companies to create ProSight Data Protection Services, a family of offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and allow non-disruptive backup and fast restoration of critical files/folders, applications, images, plus VMs. ProSight DPS helps your business avoid data loss caused by hardware breakdown, natural calamities, fire, malware such as ransomware, user error, malicious insiders, or application bugs. Managed services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to deliver web-based management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a protected application and enter your password you are requested to confirm who you are on a unit that only you have and that is accessed using a different network channel. A broad range of devices can be utilized as this added means of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register several validation devices. To learn more about Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Support: Outsourced and Shared IT Support Desk Services
    Progent's Co-managed Service Desk provides a smooth supplement to your internal IT support staff. User access to the Service Desk, provision of technical assistance, problem escalation, trouble ticket creation and tracking, efficiency measurement, and maintenance of the support database are cohesive whether issues are resolved by your in-house network support staff, by Progent's team, or both. Your business has complete flexibility to extend or shrink your part of support work as required. Progent takes care of initial installation and provisioning of the professional services PSA software plus documentation, testing and training. To find out more about ProSight Co-Managed Support, visit ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of all sizes a versatile and affordable alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. Besides optimizing the protection and functionality of your IT network, Progent's patch management services permit your IT team to focus on more strategic projects and tasks that deliver maximum business value from your information network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Progent's rates for ongoing consulting projects are set based on the qualifications of the consultants required. Progent's background in these important fields of computer technology enables clients to execute critical initiatives within budget and on time. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Call Center service options for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Help Desk Call Center or revamping your existing organization, identifying or customizing Call Center software products to meet the special needs of your business, or adding occasional phone support personnel to reinforce your in-house Help Desk resources during high-demand scenarios such as software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk team of experienced network professionals provides your clients in Cleveland Ohio quick access to a large technical support resource with years of background offering telephone-based help and online diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center perception as a major enabler of business efficiency, and Progent's target is to resolve instead of merely track technical problems.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts Group can supply online and in-depth engineering support and training in special business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information on Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center2, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Cleveland Ohio online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM to fit your environment so that your computer support is proactive and automated. By uncovering emerging problems before they result in crashes, proactive monitoring can ward off inconvenient and expensive network breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks based on a mix of operating systems.
How Your Cleveland Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Cleveland Ohio, Progent's phone-based network support specialists can provide professional and economical IT help the moment your organization requires it. More than two decades of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to fix network problems rapidly while avoiding the cost and lost productivity that comes with on-premises service visits.

Even if your Cleveland company has a regular independent consultant or maintains an in-house IT staff that know how to deal with the majority of computer problems, Progent's Microsoft certified consultants are available to provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular service personnel either lack the availability or the knowledge to fix unexpected network crises or especially complex integration problems.

Benefits of Progent's IT Support for Companies in Cleveland Ohio
Progent's online support services allow your Cleveland company to realize the benefits of timely, enterprise-class IT support without the expense of managing an in-house IT staff. Your network will derive added business value by becoming more available, productive, and secure. Advantages to your business include:

  • Convenient virtual extension of your local IT resources
    With most businesses in Cleveland Ohio, nearby network service resources, whether represented by freelance consultants or a full-time maintenance staff, can take care of typical technical issues. However, major troubles sometimes occur when your regular support personnel are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite support technicians. In these cases, Progent's on-call support experts give you an easy, quick, and affordable way to augment your local resources and to pass on useful knowledge to increase your ability to handle downstream issues locally.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller offices commonly rely on independent freelance service providers. While freelance consultants have less internal costs than larger support organizations and can often charge lower rates, they are often overextended, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the absence of fallback help may force your business to wait for assistance during an IT crisis. As your business expands, system unavailability and problems with vital software are more costly. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a reliable source of reserve service experts to make sure your network remains up and running.

  • Create a Scalable Basis for Seamless Growth
    Businesses typically begin with an information system implemented on a modest budget. Lacking a strong infrastructure, slap-dash fixes often get thrown on top of a weak foundation. As a company grows, reliability and expandability problems can hinder the success of the organization. These badly built environments require proper assessment, intelligent strategic planning, and broad-based technical knowledge to upgrade to a network architecture that can provide the stable foundation to meet critical business demands and facilitate downstream expansion.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller organizations need guidance and technical education to navigate through an increasingly complicated array of technology options available for accelerating business success and improving productivity. They do not need a computer engineer who is trying to resell a specific vendor's technology. IT support and product sales can result in a situation where the recommended solution is built around a profitable product instead of the true requirements of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to align technical consulting with the real interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical expertise, fine tuned support software, and familiarity with enterprise networking allow businesses to escape the limitations of excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional experience, in the trenches of network support, performing a broad range of IT projects for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This means that you get not just expert IT capability, but also a consultant with proven approaches for using computer knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site help per minute. Consequently, you are charged just for received support. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no retainer for services provided during normal business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you will not be forced to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent can concentrate on providing high-value services where Progent faces little competition. Companies who work with trusted independent service providers or who employ internal IT staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, protected, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock system tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive service disruptions.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.



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    Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to block ransomware or recover rapidly from a ransomware incident. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery procedures, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup environment that reduces your exposure to ransomware and aligns with your company's requirements.

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    Progent's certified Microsoft Windows 2000 consultants can show you how to enhance the functionality of your existing Windows 2K Servers and can simplify system administration, provide technical support and repair, and strengthen security. Progent can also show you how to create, justify, and implement a plan to migrate from Windows Server 2000 to Microsoft Windows Server 2003. Progent is expert in setting up pilot programs to reduce the obstacles involved with migrating to Windows Server 2003 by identifying potential hardware and software compatibility problems.

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    Progent can provide remote and onsite expertise to help you with any aspect of BI reporting from debugging or enhancing applications to planning and implementing a comprehensive BI solution. Progent's BI experts can assist you to support your existing BI system, assist you to migrate reports and databases from an outdated reporting platform to a current one, and provide as-needed remote training tailored to your individual requirements. Progent's management reporting and analytics consultants offer experience in all popular business analytics reporting and visualization platforms including the SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot and Power View, Report Designer and Report Builder.

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    Progent's Cisco certified wireless networking experts offer economical remote and on-premises support for both legacy and modern 802.11ac Aironet wireless access points and Progent can assist your business to plan and maintain Wi-Fi environments that include indoor and outside/ruggedized Aironet APs.

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    Progent's Windows consulting experts can assist organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an older version of Windows. Remote and onsite assessment and upgrade support for Microsoft Windows 10 provided by Progent's consultants include Return on Investment analysis, project management, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile management, telecommuter access, data and identity security, streamlined provisioning and management, network infrastructure design, wired/wireless convergence, disaster recovery planning, webinar training for IT support personnel and end users, and post-migration Call Center support services.

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    Progent's Microsoft-certified consultants can provide advanced expertise in implementing, operating and debugging any edition of Project Server and can deliver a broad range of cost-effective online consulting services following proven best practices to assist businesses of all sizes to receive all the advantages of this leading platform. Consulting support available from Progent include solution design, software configuration and upgrades, strategies for secure file and status sharing among local and offsite users, network optimization, and customized online training classes.

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    Progent's certified Windows Server 2022 consultants can assist your organization to design and implement a cost-effective migration to Windows Server 2022 using a self-hosted system architecture or a hybrid deployment model that combines cloud-hosted Windows Server on Azure with a self-hosted implementation of Windows Server 2022.

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    Progent's software experts have worked for two decades with .NET technologies and the Visual Studio development system and can build or modernize .NET apps quickly and at low cost.

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    Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help you to halt the spread of an ongoing ransomware attack. Call 800-462-8800

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    Progent can show you how to design, configure, manage, and repair an efficient Wireless LAN infrastructure, recommend appropriate components, and configure access points, bridges, antennas, wireless controllers, and various wireless accessories. Progent can also show you how to put together a thorough wireless network security strategy that is well aligned with the security plan for your entire corporate network.

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    Progent's Microsoft-certified consulting experts have over a decade of background designing, deploying, enhancing and repairing SCOM solutions and offer organizations of all sizes expert remote or onsite consulting support for Microsoft SCOM 2012. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience needed to monitor your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent can also help you to install and customize System Center 2012 Operations Manager management packs according to industry best practices for monitoring network fabric as well as Microsoft and third-party applications and services. In addition, Progent can provide fast online or on-premises technical support to help you to remediate critical issues detected by System Center 2012 Operations Manager.

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    • Progent Contact
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    For small businesses considering Progent's network support outsourcing, design expertise, or troubleshooting services, call 800-993-9400 or e-mail information@progent.com.

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    Progent's service specialists in Apple OS X and Windows technology can help you integrate Mac and Windows computers into cohesive environments with resource sharing and workgroup support. Enabling efficient cooperation among a variety of servers and desktops powered by Apple Mac OS and Windows requires extensive knowledge of and background with Apple Macintosh and Windows technology. Progent's experience in Microsoft and Macintosh consulting makes it possible to offer world class support to companies that rely on these technologies to maintain their strategic advantage. Progent's consultants can also assist your business to integrate Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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    Progent's wireless site survey services assist you to design, deploy and troubleshoot a Wi-Fi LAN optimized for your facilities, providing you a WLAN that delivers the reception, performance, capacity, Quality of Service, security, and hand-off ability your company needs. Wireless survey services from Progent include online predictive modeling for designing a Wi-Fi network and on-premises survey services for confirming, tuning, and troubleshooting an operational Wi-Fi network.

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    Progent's certified Windows 2000 Server consultants can provide computer help and information technology consulting services for the complete family of Microsoft .NET Enterprise Servers, Windows Server 2000, and Windows 2003 Server. Progent's Windows Server 2000 integration, optimization, and troubleshooting services include system design, deployment, project management, local and off-site technical support, Help Desk outsourcing, professional security consulting, turn-key outsourcing, and economical co-sourcing.

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    Progent's Mac experts can promote the creative facets of Mac computing by providing help services and training in graphics, sound, and video. Progent's consultants can provide expertise in a range of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific jobs such as scanning or digitizing audio or video or configuring an audio/video production studio.

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    Progent's Microsoft and Cisco-certified network engineers can assist you to assess the benefits of Microsoft Exchange 2010 for your business and can assist you to design and carry out an efficient upgrade to Exchange Server 2010 from Microsoft Exchange Server 2003 or Exchange 2007 that will provide quick ROI by increasing your workers' efficiency, cutting the cost of equipment and service, simplifying administration, and consolidating your vital communications platforms.

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    • On-site Support Forefront TMG Firewall
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    Forefront Threat Management Gateway 2010 builds on the powerful security capabilities of ISA Server 2006 and provides a centrally managed Internet gateway that acts as a one-server solution for a variety of security features such as an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, Virtual Private Network management, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway includes comprehensive web security logging and reporting features, permits custom reports powered by Microsoft SQL Server, integrates with Active Directory to simplify policy enforcement, and can be deployed as a virtual server to cut expenses and enhance recoverability. Progent's Microsoft consultants can help your company to plan and carry out pilot and production deployments; interface Forefront TMG 2010 with Windows Server 2008 R2, AD, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint 2010; install Microsoft Forefront Threat Management Gateway 2010 to run on a virtual server with Windows Hyper-V; and deliver ongoing consulting and repair services. Progent can also help you to migrate smoothly to Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

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    Colocation sites allow businesses to share enterprise-class data centers for housing computer hardware that supports mission-critical applications. Progent's Microsoft and Cisco certified IT experts can assist your business with all facets of your colocation strategy including choosing and moving to a colo facility, designing system architecture, defining required equipment, on-site and remote maintenance, establishing remote network management, and training your IT personnel.

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