Fast and Affordable Online Technical Support for Cleveland Ohio Computer Systems
Urgent Online Consulting for Cleveland NetworksFor businesses in Cleveland Ohio, Progent offers online help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging networking issues, plus the assistance of CISA and CISSP-qualified security consultants to help with high-level security design and diagnostic jobs.

Progent's online support experts provide exceptional value because they have the practical background and are equipped with the advanced technology required to resolve the majority of network issues quickly. This reduces immediate costs because solutions accumulate fewer billable minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization saves even more in incidental costs by reducing or avoiding system downtime and associated costs stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote consulting know-how is particularly important for organizations that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.

Progent's pricing policy for online help is designed to leverage your network support dollar. Progent bills per minute for phone consulting, so you are billed only for the support that you actually get. In contrast to many remote service organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing save you from scenarios where fast solutions manage to end up as major tabs. Progent's penchant for handling problems quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized tools and proven processes that ensure the highest degree of effectiveness for online help and repair for IT networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's Technical Response Center to access your network remotely without violating corporate security.

Progent's powerful technical support reporting system maintains extensive histories for all service that Progent's customers have received. Progent's staff service personnel have the benefit of the history of all help rendered to each Progent customer by every Progent engineer. This database of trouble tickets and resolutions is stored as a quickly retrievable internal database that allows Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's high-level certifications and close relationships with key technology companies including Cisco and Microsoft make available additional vast technical support databases and allow fast response from manufacturers' internal product engineers with the result that Progent's remote service specialists can come up with the most efficient solutions in the least time.

Online support provided by Progent to clients in Cleveland Ohio include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's top corporations. The ProSight suite of network monitoring and management services addresses all key facets of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup technology companies to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup operations and enable transparent backup and fast restoration of critical files, applications, images, plus VMs. ProSight DPS lets your business protect against data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or software glitches. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed backup services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, applying, and documenting updates to your ever-evolving IT network. Besides maximizing the protection and reliability of your computer network, Progent's patch management services allow your in-house IT team to concentrate on line-of-business initiatives and activities that deliver maximum business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With 2FA, when you sign into a protected online account and enter your password you are asked to verify who you are on a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be used as this second means of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. For more information about Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting tools created to integrate with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, enhance and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Progent's rates for longer-term development or consulting projects are set based on the qualifications of the engineers required. Progent's background in these important areas of information technology enables customers to complete critical initiatives economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk consulting services can aid you in building an effective new Help Desk or improving your current one, selecting or modifying Help Desk Call Center software to meet the unique requirements of your company, or providing occasional phone support staff to supplement your internal Call Center resources during unusually busy scenarios like software migrations, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of veteran information technology experts gives your customers in Cleveland Ohio immediate communication with an efficient technical support group with years of background providing phone help and online troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a significant contributor to company success, and Progent's goal is to solve and not merely record technical problems.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts staff offers online advanced engineering expertise and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications such as CRM, Project, Office Word, and Office Excel. To learn additional information on Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center2, expand or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Cleveland Ohio remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can customize SCOM for your environment so your network support is proactive rather than reactive. By spotting possible trouble spots before they evolve into full-scale emergencies, proactive monitoring can avoid stressful and costly network breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments based on multiple operating systems.
How Your Cleveland Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and startups in Cleveland Ohio, Progent's phone-based computer support specialists are ready to provide professional and economical system help whenever your organization requires it. More than 20 years of delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to fix IT problems rapidly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Cleveland organization relies on a regular freelance consultant or maintains a full time IT staff that know how to handle typical computer issues, Progent's Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the knowledge to fix sudden network crises or especially tough integration projects.

Advantages of Progent's IT Support for Organizations in Cleveland Ohio
Progent's online support services enable your Cleveland business to enjoy the advantages of timely, expert IT support without the expense of managing an in-house IT staff. Your network will derive added business value by being increasingly reliable, productive, and secure. Benefits to your company include:

  • Seamless remote expansion of your local IT resources
    For most businesses in Cleveland Ohio, nearby network support resources, whether consisting of independent consultants or an internal IT staff, can handle the majority of technical problems. However, major troubles may spring up when your regular support personnel are too busy or absent, and some problems may involve IT products that is beyond the scope of your local support personnel. In these situations, Progent's online service professionals give you a convenient, fast, and economical solution to augment your local resources and to transfer valuable knowledge to improve your ability to resolve future problems locally.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller businesses often depend on independent freelance consultants. Although freelance service people carry smaller overhead than big service organizations and can often charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, sick, on a trip, or in training, the absence of backup help may require your business to go without assistance during an emergency. As your company expands, network downtime and trouble with critical software become more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of reserve service expertise to insure your network stays available.

  • Build a Solid Foundation for Seamless Expansion
    Organizations typically start with an IT architecture implemented on a modest budget. Lacking a robust framework, band-aid fixes can get piled onto a shaky foundation. When a network grows, reliability and expandability problems can impede the productivity of the business. These poorly built environments need careful analysis, smart strategic planning, and extensive IT knowledge to upgrade to a network architecture able to provide the stable foundation to meet vital business demands and simplify future growth.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller offices need advice and technical education to negotiate an ever more complex array of product alternatives available for promoting business growth and improving efficiency. They hardly need a computer engineer who is trying to sell a specific vendor's products. Network consulting and product selling can lead to a situation where the recommended solution is designed around a predetermined product rather than the genuine needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to match technical consulting with the real interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT background, refined remote support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls of excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional background, at the front lines of network support, performing a broad variety of technical projects for an extensive array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested approaches for using technical knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site help per minute. Consequently, you pay only for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during regular working hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick repairs so you will not be forced to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent has little competition. Businesses who work with trusted freelance service providers or who employ internal IT staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, secure, and efficient.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer 24x7 network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential issues before they result in downtime, system monitoring can keep your information network from stressful and expensive availability disruptions.
How Does My Business Start Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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    Progent's Cisco-Premier network consultants can show you how to use Cisco's management utilities along with a selection of powerful third-party applications to build a complete network management solution in order to keep your environment running reliably, conserve limited resources, guard your data, revive quickly from device failure or malicious attacks, and enable you to add or repurpose valuable resources intelligently and economically as your business evolves.

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    Teleworker Integration Professionals

    Progent has 20 years of experience helping small and medium-size organizations to design, install, optimize, manage, and debug IT networks that incorporate telecommuters.

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    Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small company's production servers in a solution that delivers the maximum level of dependability and expandability and is in addition easy to migrate to another host. ProSight Virtual Hosting and management options are built on mature virtualization platforms that enable small companies with multi- platform IT systems to economize dramatically on the expense of capital equipment, system support, and IT management while benefiting from world-class fault tolerance and an unprecedented degree of vendor independence.

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  • Microsoft Expert System Center 2016 and VMware Integration Network Engineer
    System Center 2016 Service Manager Support and Setup

    Microsoft System Center 2016 delivers important enhancements for managing hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's Microsoft-certified consulting team offers world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

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    Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to streamline their operations by automating key sales functions such as listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's extensive online selling environment and automating their sales processes, vendors can broaden their market, reduce their cost of sales, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and expedite your ROI.

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  • Dynamics GP/Great Plains Features Online Consulting
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    Progent can show you how to prepare and implement an efficient migration to Microsoft Dynamics GP/Great Plains so that you preserve your information, strengthen your security, modernize your management reporting, take complete advantage of Microsoft Office support, and minimize business disruption by designing and following a sensible migration plan. Progent can also help train new Microsoft Dynamics GP users so you don't lose productivity. Progent can improve your company reports and business analytics by offering Crystal Reports help, FRx assistance, and Excel expertise. Progent's experience with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to produce specialized line-of-business applications and eCommerce programs that integrate transparently with Microsoft Dynamics GP.

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    Migration Support Small and Midsize Business

    Progent is a leader in affordably providing world-class network support to small companies. Progent's achievement in addressing the IT support needs of the historically underserviced small business sector is the combined outcome of major technical and process innovations that have removed much of the traditional costs out of managing network support, injected unprecedented professional skill into the IT service system, and dramatically streamlined the solution process.

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    Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to protect your Microsoft 365 mailboxes, files stored within your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered endpoints.

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  • Microsoft LCS Server Instant Messaging Consultant Services
    Microsoft LCS Server Services

    MS Office Communications Server provides IM and Real Presence as part of an extensible, world-class solution offering enhanced protection, transparent integration with additional Microsoft software, an extendable, industry-standard development platform, and support for regulatory mandates such as HIPAA, SOX, and GLB. Your organization can benefit from lower costs and improved business efficiencies, enhanced worker productivity, and better intellectual property security with this simple-to-manage, fault-tolerant IM platform. Effective implementations of Office Communications Server call for extensive planning and thought prior to installation. Progent's Microsoft-authorized professionals can deliver the skill necessary to realize all the advantages of Office Communications Server throughout your whole organization.

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    Microsoft SUS Consult

    Microsoft Windows Server Update Services allows IT administrators to install and track the most recent Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft SUS, IT staff can fully and easily manage the distribution of patches that are published via Microsoft Update to servers and workstations in an organization. Progent can help you with technical details of the initial configuration of Microsoft SUS such as designing the Microsoft Windows Server Update Services deployment, setting up user's workstations, establishing the Group Policy settings, and ensuring your Microsoft WSUS Group Policy Object is associated with an Active Directory container that makes sense for your system environment.

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    Progent's pricing policy is to charge for phone support and in-person help per minute. As a result, you owe just for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services provided during regular working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity eliminates big invoices for quick solutions so you won't be tempted to allow simple problems to stay unaddressed.

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    ProSight LAN Watch is Progent's server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt productivity.

  • Windows Server 2012R2 Live Migration Support and Setup Microsoft Expert Consultant Services Windows Server 2012R2 Hyper-V
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