Immediate Remote Help for Cleveland Ohio Computer Networks
For companies located in Cleveland Ohio, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security experts to handle advanced security design and diagnostic issues.
Progent's online support experts offer excellent leverage because they have the practical experience and have access to the advanced technology needed to solve most information system issues quickly. This reduces direct expenses since solutions accumulate fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally in incidental costs by minimizing or avoiding network outages and associated losses due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support experience is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.
Progent's pricing model for online help is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced just for the support that you actually get. In contrast to typical online support firms, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and clean model for billing do away with scenarios where quick repairs somehow turn into large invoices. Progent's penchant for solving technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized tools and field-proven processes which permit the highest level of efficiency for remote technical support and repair for IT systems of any size. Progent offers safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's remote service group to link to your network remotely without compromising network security.
Progent's advanced service reporting system keeps extensive histories for all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of all help delivered to each Progent customer by any engineer. This database of trouble tickets and responses is organized as a readily accessible proprietary knowledge base that enables Progent's remote support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft make available other extensive technical knowledge bases and permit quick access to manufacturers' internal support staff with the result that Progent's online service experts can come up with the most efficient resolutions in the least time.
Online technical support services available from Progent to businesses in Cleveland Ohio include:
-
Certified Microsoft Windows Experts
Progent's Microsoft-expert online support experts offer network troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a broad range of platform support services including Microsoft Windows Server 2022 solution design and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration consulting, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop consulting and support services to help your company to install, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 11 system design and migration support and Windows 10 configuration support, as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and cloud-connected tablets and smartphones.
-
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking consultants, and indicates a consultant's technical knowledge at the expert level. CCIEs can handle even the most complex challenges associated with network infrastructure planning, installation, administration, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS network administration tools and coming up with workarounds or identifying program updates. Cisco qualified CCIEs offer excellent value because their deep expertise allows them to find solutions for problems rapidly. In many instances, less qualified consultants can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system using the latest on-line support technology in order to perform fast, safe, and economical diagnosis and repair.
Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.
Progent locations in Cleveland region
City |
Address |
Phone |
Link |
Akron |
1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 |
Akron Network Support Services |
Buffalo |
534 Delaware Ave Buffalo, NY 14202 United States |
(716) 442-2400 |
Buffalo Network Support Services |
Cleveland |
2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 |
Cleveland Network Support Services |
Columbus |
20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 |
Columbus Network Support Services |
Dayton |
301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 |
Dayton Network Support Services |
Detroit |
535 Griswold St Detroit, MI 48226 United States |
(248) 233-9443 |
Detroit Network Support Services |
Fort Wayne |
921 E Dupont Rd Fort Wayne, IN 46825 United States |
(260) 264-4700 |
Fort Wayne Network Support Services |
Pittsburgh |
606 Liberty Ave Pittsburgh, PA 15222 United States |
(412) 387-1444 |
Pittsburgh Network Support Services |
Southfield |
19785 W 12 Mile Rd Southfield, MI 48076 United States |
(248) 233-9443 |
Southfield Network Support Services |
Toledo |
5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 |
Toledo Network Support Services |
Toronto |
250 Yonge St Toronto, ON M5B 2L7 Canada |
+1 647 317 9100
|
Toronto Network Support Services |
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular selection of infrastructure appliances. Cisco infrastructure consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Catalyst switch support, Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki wireless access point layout and configuration, Aironet Wireless APs consulting support, Cisco WiFi controllers integration consulting, Cisco Security and VPN Integration services, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
-
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's qualified CISM and CISSP cybersecurity consultants offer a range of system protection solutions that can enhance the safety of your Windows, macOS and OS X, or Linux network against assaults or assist your company to clean up quickly after a serious penetration. Security solutions offered by Progent cover comprehensive information security and compliance audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; integrating firewalls; designing secure techniques for off-site and mobile connectivity; defending your email system against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
-
Cloud Integration Solutions

Progent offers advanced online consulting support to help organizations of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that utilize physical resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Microsoft 365 integration solutions with local Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
-
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for recovering applications and services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can generate audit reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware making up the basic IP network.
-
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online support services to cover a wide range of information technologies such as network infrastructure, messaging solutions, system and process security, plus UNIX and Windows integration. For server consolidation and easy management in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with migration from legacy systems to Windows or Linux solutions. Progent's team-oriented approach to solving network issues enables fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can provide emergency remote help analyzing problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Mac OS X
Sun Solaris
IBM AIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and mid-size businesses to utilize the same best-of-breed technology used by some of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical facets of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup product vendors to create ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and monitor your backup processes and allow non-disruptive backup and fast recovery of critical files/folders, apps, images, plus VMs. ProSight DPS lets you protect against data loss caused by equipment failures, natural calamities, fire, malware like ransomware, human error, ill-intentioned employees, or application bugs. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are best suited for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT system. In addition to maximizing the protection and functionality of your computer network, Progent's patch management services allow your in-house IT staff to concentrate on more strategic projects and tasks that deliver the highest business value from your information network. Learn more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a secured application and enter your password you are asked to verify your identity via a device that only you possess and that is accessed using a different network channel. A broad selection of devices can be used as this added form of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register several verification devices. To find out more about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of real-time and in-depth management reporting tools created to work with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Progent's rates for ongoing consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special remote consulting solutions include:
-
Help Desk Call Center Support
Progent's Help Desk service options for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk Call Center consulting support can aid you in building an efficient new Help Desk Call Center or revamping your existing organization, selecting or customizing Help Desk Call Center software to address the unique needs of your business, or providing occasional phone support staff to work with your in-house Call Center group to deal with unusually busy situations like software transitions, mass updates, or rolling out new business software.
Progent's Call Center staff of experienced network consultants provides your customers in Cleveland Ohio instant contact with a large network service resource with substantial background providing phone support and remote diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center recognition as a crucial enabler of company productivity, and Progent's intent is to resolve rather than merely track IT issues.
- Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting Group can supply online advanced engineering support and training in key application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for Microsoft applications including Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information concerning Progent's expertise, custom development, and training services, see Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center2, extend or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers businesses in Cleveland Ohio online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager for your business so your network maintenance is proactive rather than reactive. By uncovering looming problems before they result in crashes, system monitoring can minimize disruptive and expensive information system failures. Progent can also deploy system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that support multiple operating systems.
How Your Cleveland Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Cleveland Ohio, Progent's phone-based network support specialists can deliver professional and economical IT support the moment your business requires it. More than two decades of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to fix computer problems quickly while eliminating the cost and lost time associated with on-site service calls.
Even if your Cleveland organization works with a local freelance support technician or employs a full time IT staff that know how to handle ordinary computer problems, Progent's Microsoft certified consultants are available to provide a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to deal with unexpected system emergencies or particularly complex integration projects.
Benefits of Progent's Network Help for Organizations in Cleveland Ohio
Progent's online network troubleshooting services enable your Cleveland business to have the advantages of on-call, enterprise-grade IT support without the expense of managing an in-house IT organization. Your information system will derive greater strategic worth by becoming more reliable, efficient, and protected. Benefits to your business include:
- Seamless remote extension of your local IT resources
For most businesses in Cleveland Ohio, local network support providers, whether made up of independent consultants or an in-house IT staff, can resolve the majority of network issues. However, IT crises sometimes strike when local support personnel are overstretched or absent, and some trouble may involve technology that is unfamiliar to your onsite service people. In these situations, Progent's on-call support specialists give you an easy, fast, and economical way to augment your regular resources and to transfer useful information to increase your capability to handle future issues locally.
- Reduced Dependence on Individual Consultants
For IT maintenance, smaller organizations often depend on independent freelance service providers. Although freelance consultants have smaller internal costs than larger consulting organizations and can often charge marginally less, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the absence of fallback help may require your company to wait for help during an IT crisis. As your business grows, system unavailability and trouble with critical software are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup support expertise to make sure your network is always available.
- Create a Scalable Basis for Seamless Expansion
Organizations typically start with an IT architecture created on a shoestring budget. Without a proper infrastructure, band-aid repairs can get piled onto a shaky foundation. As a company grows, stability and scalability issues can hinder the productivity of the organization. These poorly built systems need careful analysis, smart long-term planning, and wide IT expertise to evolve to a system architecture that can offer the solid foundation to meet vital business requirements and facilitate downstream growth.
- Interact with Solution Providers Instead of Product Resellers
Smaller companies require advice and technical training to negotiate an ever more complex maze of product options available for accelerating business growth and improving efficiency. Businesses hardly need a network engineer who is trying to resell a specific vendor's technology. Network consulting and product selling can lead to a scenario where the recommended
solution is designed around a predetermined product rather than the true requirements of a business. Progent avoids these conflicts of interest by offering just services instead of products. This allows Progent to match technical consulting with the real needs of customers.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT background, refined remote support software, and familiarity with corporate IT enable companies to avoid the limitations of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
- Certified Expertise in Microsoft's Entire Line of Server Platforms
Progent can provide world-class expertise for Microsoft's powerful server products with services that include Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 support, Windows 2003 Server maintenance, MS Exchange Server 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises help by the minute. Consequently, you owe exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for support services provided during normal working hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast solutions so you won't be forced to permit minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local support firms who offer minimal documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation sent by every consultant to each client. The discipline of detailing and archiving support records allows more efficient support and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who won't let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer 24x7 remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can save your information network from painful and expensive availability losses.
How Does My Business Start Getting Online Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.