Immediate Online Technical Support for Cleveland Ohio Networks
For organizations located in Cleveland Ohio, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online support to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the services of CISSP-qualified security consultants to help with high-level security architecture and troubleshooting jobs.
Progent's remote technical support engineers provide excellent value due to the fact that they possess the real-world background and are equipped with the sophisticated tools necessary to resolve the majority of information system problems quickly. Efficient support reduces direct costs because service calls use up minimal chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your organization benefits even more in indirect costs by reducing or avoiding system outages and associated costs due to business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive remote technical support experience is especially important for organizations that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's billing model for remote help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the services that you receive. Unlike many remote support organizations, Progent asks for no service activation charge or minimum fees. Progent's one-minute billing unit and clean model for billing avoid scenarios where speedy. minor solutions manage to end up as big tabs. Progent's skill at solving technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized tools and field-proven processes which permit the highest degree of efficiency for online help and repair for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's online support team to connect to your company's network remotely without compromising system security.
Progent's powerful service database system includes detailed records for all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of services delivered to each Progent client by every consultant. This database of problems and repairs is structured as a readily retrievable proprietary database that allows Progent's online support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft open up additional extensive support knowledge bases and allow fast response from vendors' internal engineering staff so Progent's remote consulting specialists are able to determine the best solutions quickly.
Online technical services provided by Progent to customers in Cleveland Ohio include:
Authorized Windows Support
Progent's Microsoft-certified remote support experts can provide network troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist your company with a broad range of technology support such as Microsoft Windows Server 2022 planning and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration support, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of cost-effective desktop services to assist your business to install, integrate, repair, and manage workstations and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 11 planning and upgrade consulting and Windows 10 integration support, as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for networking engineers, and certifies a person's network technology knowledge at the master level. CCIEs know how to resolve even the most stubborn challenges associated with network planning, installation, administration, protection, and repair. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network administration tools and developing workarounds or locating software updates. CCIEs are an excellent cost-effectiveness because their deep experience enables them to solve problems rapidly. In typical cases, less seasoned consultants can wrestle for hours or days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your environment using state-of-the-art on-line support technology in order to perform quick, safe, and affordable diagnosis and repair.
Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.
Progent locations in Cleveland region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||534 Delaware Ave
Buffalo, NY 14202
||Buffalo Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
||250 Yonge St
Toronto, ON M5B 2L7
|+1 647 317 9100
||Toronto Network Support Services
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's industry-leading family of connectivity products. Cisco technology support provided by Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point planning and configuration, Aironet APs planning and integration services, Cisco WiFi controllers support Services, Cisco Security and VPN Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services that can bolster the defenses of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help you to recuperate quickly following a serious breach. Security services offered by Progent include: in depth network security assessment utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; fast recovery from malicious assaults; configuring firewalls; designing secure mechanisms for remote and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support to help organizations of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine local resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-prem installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering services rapidly after an outage. SRM provides centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to address a broad range of information technologies including network infrastructure, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server economization and easy administration in networks that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-powered environments. Progent's group-based approach to resolving technical issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support costs.
Major Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight suite of outsourced network management services addresses all key facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a certified SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver economical in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup technology companies to create ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your backup processes and allow non-disruptive backup and fast recovery of important files/folders, applications, images, plus VMs. ProSight DPS lets your business recover from data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, human error, ill-intentioned insiders, or software bugs. Managed backup services in the ProSight DPS family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed services are most appropriate for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management offer businesses of any size a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving IT network. In addition to maximizing the protection and reliability of your IT network, Progent's patch management services free up time for your in-house IT team to concentrate on line-of-business projects and activities that deliver the highest business value from your network. Find out more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a protected application and give your password you are requested to verify your identity via a unit that only you have and that uses a different network channel. A broad selection of devices can be used as this added means of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. To find out more about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their networking hardware like routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup/recovery environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these important areas of information technology enables clients to complete major initiatives economically and on time. Progent's special online consulting solutions include:
How Your Cleveland Business Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Call Center support programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex issues.
Progent's Call Center consulting support can guide you in establishing an effective new Help Desk Call Center or revamping your existing organization, identifying or customizing Help Desk Call Center software to handle the particular needs of your corporation, or providing occasional online personnel to work with your existing Help Desk team to deal with demanding situations like software migrations, major updates, or installing brand new applications.
Progent's Help Desk team of seasoned network professionals gives your clients in Cleveland Ohio rapid contact with an efficient support resource with years of experience providing telephone-based help and online diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center recognition as a major enabler of company success, and Progent's policy is to resolve and not merely report network issues.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Group provides remote professional consulting expertise and education in special application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and training for Microsoft applications including Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To learn more concerning Progent's consulting, customization, and training services, see Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide advanced remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center2, expand or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver companies in Cleveland Ohio remote IT infrastructure monitoring by providing System Center Operations Manager consulting services. Progent can configure SCOM for your business so your IT maintenance is proactive and automated. By detecting potential trouble spots before they grow into crashes, system monitoring can head off stressful and expensive service failures. Progent can also use system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems that incorporate multiple OS platforms.
To get in touch with Progent about emergency online expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Cleveland Ohio, Progent's online network support engineers are ready to provide effective and affordable IT support the instant your organization requires it. Over 20 years of delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to repair computer problems quickly while eliminating the expense and lost productivity associated with in-person service visits.
Even if your Cleveland office relies on a regular independent consultant or maintains an in-house IT staff that know how to handle the majority of network issues, Progent's Microsoft certified consultants are available to provide an easy and seamless virtual extension of your local resources in cases when your regular service personnel either lack the time or the experience to address unexpected network crises or particularly complicated integration problems.
Benefits of Progent's Network Help for Businesses in Cleveland Ohio
Progent's online technical help services enable your Cleveland company to have the advantages of timely, world-class network support without the cost of managing an in-house IT staff. Your information system will acquire added strategic worth by being increasingly reliable, efficient, and protected. Advantages to your business include:
- Convenient remote extension of your local IT resources
With most organizations in Cleveland Ohio, local network support resources, whether made up of outside consultants or a full-time maintenance staff, can resolve the majority of technical problems. However, IT crises might spring up when your regular support personnel are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your usual service technicians. In these instances, Progent's on-call support professionals offer a convenient, fast, and affordable way to augment your regular resources and to transfer useful information to increase your capability to deal with future issues in-house.
- Less Dependence on Freelance Consultants
For network support, smaller businesses commonly rely on independent freelance service providers. Although freelance service people carry smaller internal costs than big consulting firms and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another customer, sick, on a trip, or in class, the absence of reserve help may require your company to wait for help during an emergency. As your network grows, system unavailability and problems with critical software become more expensive. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of reserve support experts to make sure your IT system is always up and running.
- Build a Scalable Basis for Seamless Expansion
Organizations often begin with an information system created on a shoestring budget. Lacking a strong framework, slap-dash repairs often get thrown onto an unstable foundation. When a company grows, stability and expandability issues can hinder the productivity of the business. Such badly built systems require careful analysis, smart long-term planning, and broad-based IT knowledge to upgrade to a system architecture that can deliver the solid foundation to handle critical business requirements and facilitate downstream expansion.
- Interact with Problem Solvers Instead of Product Vendors
Smaller organizations require guidance and technical training to navigate through an ever more complicated array of product options capable of promoting business success and enhancing efficiency. Businesses hardly need a network consultant who is attempting to sell a specific vendor's technology. Network consulting and product selling can result in a situation where the proposed
solution is designed around a predetermined product instead of the genuine requirements of a client. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to align technical consulting with the best needs of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT knowledge, refined support software, and familiarity with enterprise networking enable businesses to escape the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Start Getting Online Network Help from Progent?
- Certified Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers world-class expertise for Microsoft's popular server platforms with services such as Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 upgrades, Microsoft Windows 2003 Server upgrades, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person help per minute. As a result, you are charged just for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for services delivered during normal business hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or small support firms who offer scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports sent by each staff member to every customer. The practice of documenting and organizing support records results in more effective support and eliminates a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By revealing possible issues before they result in downtime, network monitoring can keep your information network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.