Fast Online Technical Support for Cleveland Computer Networks
For businesses in Cleveland or anywhere in the state of Ohio, Progent offers online technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the services of CISSP-accredited cybersecurity experts to handle advanced security design and diagnostic jobs.
Progent's online support engineers provide exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced tools needed to solve the majority of network problems quickly. This lowers direct expenses since solutions accumulate minimal chargeable minutes. Online support also eliminates the expense of sending an engineer to your location. Your organization saves additionally in indirect costs by minimizing or avoiding network downtime and related losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced online technical support know-how is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.
Progent's billing model for remote help is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the support that you actually get. In contrast to many online support firms, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and clean model for billing save you from scenarios where speedy. minor fixes somehow turn into major invoices. Progent's penchant for handling problems efficiently means your business saves money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a set of customized tools and proven methodologies which ensure the maximum level of effectiveness for remote engineering help and troubleshooting for IT systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's online support team to connect to your computer system without violating network security.
Progent's powerful customer support database system includes detailed records describing all service that Progent's clients have received. Progent's staff service personnel have access to the history of services rendered to every customer by any Progent engineer. This database of anomalies and repairs is organized as a conveniently searchable support knowledge base that enables Progent's online support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and working relationships with major technology companies such as Cisco and Microsoft open up other vast technical knowledge bases and allow fast response from manufacturers' internal engineering staff so Progent's online consulting specialists are able to determine the most efficient solutions in the least time.
Online technical services provided by Progent to companies in Cleveland and throughout the state of Ohio include:
Certified Microsoft Windows Support
Progent's Microsoft-certified online service engineers can provide network problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist you with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2013 development, SharePoint Server 2016 migration and hybrid deployment consulting, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable PC desktop support services to assist your business to install, configure, repair, and administer workstations and notebooks based on Windows. Progent's desktop support services cover areas such as offering Windows 10 upgrade assistance plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure engineers, and certifies a consultant's technical knowledge at the master level. Cisco CCIEs can resolve even the most difficult challenges occurring in network design, integration, administration, compliance, and repair. Cisco CCIEs work with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network administration tools and coming up with workarounds or identifying software updates. CCIEs are an exceptional cost-effectiveness because their deep expertise enables them to solve problems quickly. In typical cases, less experienced service providers can struggle for many hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can tie into your environment via state-of-the-art on-line troubleshooting technology in order to perform efficient, safe, and affordable analysis and repair.
Cleveland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cleveland Metro Area.
Progent locations in the Cleveland Metro Area
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading family of infrastructure appliances by offering consulting services such as:
CISSP and ISSAP Certified System Security Specialists
Progent's accredited CISM and CISSP cybersecurity experts can provide a variety of system protection solutions that can improve the defenses of your Windows, macOS and OS X, Linux, or UNIX network against attacks or assist your company to recover quickly after a serious breach. Security solutions offered by Progent include: in depth information security and compliance evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; setting up firewalls; designing safe mechanisms for off-site and mobile communication; protecting your messaging infrastructure from viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced remote support services to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable process for recovering services quickly after an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables transparent testing for site recovery, updates and patches and can generate audit reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide remote consulting services to cover a wide spectrum of information technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified administration in environments that include Linux-based systems and Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux environments. Progent's team-based methodology for solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers support costs.
Important Linux platforms for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services designed to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight suite of network monitoring and management services covers all critical aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Billing charges for ongoing consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology allows clients to execute major initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Cleveland Business Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Help Desk support programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who don't have the resources to create an in-house Call Center but who want fast communication with an effective Help Desk Call Center with proficient phone assistance plus the ability to escalate the most challenging problems to advanced consultants.
Progent's Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or enhancing your current one, identifying or modifying Help Desk software to address the unique needs of your business, or adding occasional phone support personnel to reinforce your existing Help Desk team to deal with demanding situations like software transitions, major upgrades, or installing brand new business software.
Progent's Call Center team of seasoned information technology professionals offers your workers in Cleveland or anywhere in the state of Ohio immediate access to a large network service group with years of background providing telephone-based support and online diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk recognition as a key contributor to business performance, and Progent's aim is to solve and not simply document network issues.
- Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts staff offers remote advanced consulting expertise and education in key application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, customization, and education services, see Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Cleveland, or anywhere in the state of Ohio, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your environment so your IT maintenance is proactive rather than reactive. By uncovering looming trouble spots before they cause full-scale emergencies, remote monitoring can ward off inconvenient and costly network crises. Progent can also assist with system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or systems that support multiple OS platforms.
To get in touch with Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Cleveland or anywhere in the state of Ohio, Progent's phone-based computer support specialists can deliver effective and economical IT help the instant your company requires it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to fix network problems quickly while eliminating the cost and lost productivity that comes with on-site service calls.
Even if your Cleveland business has a regular independent support technician or maintains an in-house organization that can handle ordinary computer issues, Progentís Microsoft certified engineers can still provide an easy and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the expertise to resolve unexpected system crises or particularly complicated integration problems.
Advantages of Progent's IT Support for Organizations in Cleveland
Progent's online support services allow your Cleveland business to have the advantages of on-call, enterprise-class network support without the expense of managing a full-time IT organization. Your network will acquire added business worth by being more reliable, productive, and secure. Benefits to your company include:
- Seamless virtual extension of your on-site support resources
With most companies in Cleveland or anywhere in Ohio, local computer support providers, whether consisting of independent consultants or an internal IT staff, can resolve typical technical problems. On the other hand, serious problems might occur when local support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your usual support people. In these situations, Progent's online support experts give you an easy, fast, and budget-friendly solution to supplement your regular resources and to pass on valuable knowledge to increase your capability to handle future problems locally.
- Reduced Reliance on Individual Service Providers
For IT maintenance, smaller companies commonly rely on independent freelance service providers. While freelance service people have smaller overhead than larger consulting organizations and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the lack of reserve help may force your business to wait for help during an emergency. As your business expands, network downtime and problems with critical applications become more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of backup support experts to insure your network is always up and running.
- Create a Scalable Foundation for Smooth Expansion
Organizations typically start with an IT system implemented on a shoestring budget. Lacking a scalable framework, band-aid repairs often get thrown on top of a weak foundation. When a network grows, reliability and expandability issues can impede the productivity of the organization. These poorly built environments need proper assessment, smart long-term planning, and broad-based technical knowledge to evolve to a system architecture able to provide the stable foundation to meet critical business requirements and facilitate future growth.
- Interact with Problem Solvers Instead of Product Resellers
Smaller companies require advice and technical training to negotiate an increasingly complicated maze of product alternatives capable of accelerating business growth and enhancing efficiency. Businesses hardly need a computer engineer who is attempting to resell a specific vendor's products. Network support and product selling can lead to a scenario where the recommended
solution is designed around a profitable product instead of the true requirements of a client. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to match technical expertise with the best needs of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT experience, fine tuned remote support software, and understanding of corporate IT allow offices to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Entire Range of Server Platforms
Progent offers in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment help, Windows Server 2008 expertise, Windows Server 2003 upgrades, MS Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online service and in-person visits by the minute. Consequently, you are billed just for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no startup charge and requires no retainer for support services delivered during normal working hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for quick fixes so you will not be forced to permit minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small service firms who provide minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by every consultant to every customer. The discipline of detailing and organizing support records results in more effective service and eliminates a slew of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only support firms to offer round-the-clock remote tracking services based on MS Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential problems before they cause downtime, system monitoring can keep your IT network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.