Fast and Affordable Online Troubleshooting for Cleveland Ohio Computer Networks
Fast Remote Help for Cleveland SystemsFor businesses in Cleveland Ohio, Progent provides online help for information systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the services of CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic issues.

Progent's remote support engineers provide excellent leverage because they possess the real-world background and have access to the advanced tools necessary to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses since solutions require fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your company benefits even more with indirect costs by reducing or eliminating network downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support expertise is especially important for organizations that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's billing model for online help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the services that you receive. In contrast to many online service organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing avoid situations where speedy. minor solutions somehow turn into large bills. Progent's skill at solving problems efficiently means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of customized technologies and field-proven processes which ensure the maximum degree of efficiency for online consulting and troubleshooting for computer networks of any size. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's Technical Response Center to interface to your company's computer system without breaching corporate security.

Progent's sophisticated technical support reporting system maintains detailed histories describing the support that Progent's customers have received. Progent's staff engineers have access to the specifics of all help delivered to every client by every consultant. This archive of problems and responses is organized as an easily retrievable support knowledge base that permits Progent's remote technical professionals to share their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's extensive list of accreditations and close associations with key industry leaders including Cisco and Microsoft open up other massive technical support databases and allow quick response from manufacturers' in-house support staff so Progent's remote service experts are able to arrive at the most efficient solutions promptly.

Remote technical services available from Progent to businesses in Cleveland Ohio include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's leading corporations. Progent's ProSight line of outsourced network management services addresses all key areas of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product vendors to produce ProSight Data Protection Services (DPS), a family of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and allow transparent backup and fast restoration of vital files, apps, images, plus VMs. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned employees, or application bugs. Managed backup services in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so any potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is intended to assess your organization's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these important areas of information technology enables customers to complete critical projects within budget and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced network consultants provides your workers in Cleveland Ohio immediate communication with a dependable technical support group with years of experience providing phone support and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center perception as a solid driver of business efficiency, and Progent's aim is to solve instead of just document technical problems.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Group offers phone-based advanced consulting support and training in specific business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, custom programming, and training offerings, see Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Cleveland Ohio online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM for your environment so that your computer support is proactive and automated. By exposing looming trouble spots before they grow into full-scale emergencies, remote monitoring can avoid stressful and costly service crises. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks powered by a mix of OS platforms.
How Your Cleveland Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Cleveland Ohio, Progent's phone-based network support specialists are ready to provide expert and cost-effective IT help whenever your organization needs it. Long experience delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine online access tools to solve network problems rapidly while eliminating the expense and lost productivity associated with on-premises support calls.

Even if your Cleveland organization has a regular freelance consultant or maintains a full time organization that can deal with typical network issues, Progentís Microsoft certified engineers are available to provide a convenient and seamless remote expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the knowledge to deal with sudden system emergencies or particularly complicated integration projects.

Advantages of Progent's Network Help for Organizations in Cleveland Ohio
Progent's remote technical help services enable your Cleveland company to realize the advantages of timely, enterprise-grade IT support without the cost of managing a full-time IT organization. Your information system will acquire added business value by being increasingly reliable, productive, and secure. Advantages to your company include:

  • Seamless virtual extension of your on-site IT resources
    With most businesses in Cleveland Ohio, local computer service resources, whether made up of independent consultants or an in-house maintenance staff, can take care of the majority of technical issues. However, IT crises may occur when your regular resources are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your usual support technicians. In these cases, Progent's online service professionals give you an easy, quick, and affordable solution to augment your regular resources and to transfer valuable knowledge to increase your ability to resolve future problems locally.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller organizations often rely on independent freelance service providers. While independent consultants have smaller internal costs than larger support companies and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the absence of fallback personnel may require your company to wait for assistance during an emergency. As your network grows, system unavailability and problems with critical software are more costly. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of reserve support expertise to make sure your network remains available.

  • Build a Scalable Foundation for Smooth Growth
    Businesses typically start with an IT system created on a modest budget. Without a scalable infrastructure, band-aid fixes can get piled on top of a shaky foundation. As a company grows, reliability and expandability issues can impede the productivity of the organization. These badly designed environments require careful assessment, smart long-term planning, and extensive IT knowledge to upgrade to a system infrastructure able to provide the stable foundation to handle critical business requirements and facilitate future growth.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller organizations need advice and technical education to negotiate an ever more complex maze of technology options available for promoting business success and improving productivity. Businesses do not need a network consultant who is motivated to resell a specific vendor's technology. IT consulting and product selling can lead to a scenario where the proposed solution is designed around a predetermined technology rather than the true requirements of a business. Progent avoids these conflicts by selling just services rather than products. This allows Progent to match technical expertise with the real needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT knowledge, refined remote support tools, and understanding of corporate IT enable businesses to escape the limitations associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier consultants average more than a decade of real-world professional background, at the front lines of IT support, executing a broad variety of technical tasks for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting staff. This ensures that you get not only world-class IT help, but also a consultant with proven approaches for using computer knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises help by the minute. Consequently, you pay just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no retainer for services delivered during regular business hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast repairs so you won't be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Companies who work with familiar independent consultants or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, secure, and efficient.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, network monitoring can keep your information network from stressful and expensive service disruptions.
How Does My Business Start Getting Online Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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    Global Information Assurance Certification was established in 1999 to validate the knowledge of information technology security professionals. GIAC certifications are recognized by businesses and institutions around the world including and the United States NSA. Progent's GIAC-certified information assurance specialists can provide support for any of the security disciplines covered under GIAC certification including auditing infrastructure vulnerability, event management and response, traffic analysis, web-based services security and security information and event management (SIEM) solutions.

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    Progent's certified Windows Server 2019 experts can assist your organization to plan and carry out an efficient migration to Windows Server 2019 using your current system architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 offers significant enhancements in scale, performance, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, availability, and container support.

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    Progent provides nationwide online technical support and consulting services for businesses that operate UNIX or Linux networks or whose IT systems feature a mix of UNIX/Linux and Microsoft Windows technology. Online network consulting offers maximum return for your IT dollar by extending client efficiency and limiting the hours charged for network analysis and repair. Advanced online access technology and experienced technicians and consultants combine to enable Progent to solve the majority of network issues without wasting time and expense by traveling to your site. In the vast majority of cases your IT issues can be dealt with over the phone or via a combination of phone support and remote network analysis. Progent can make available Cisco certified CCIE infrastructure experts and CISA and CISM certified security professionals to help you with the most difficult network problems.

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    Nagios and MRTG are useful, free monitoring tools that operate under Linux and can be deployed to monitor UNIX/Linux networks, MS Windows systems, or multi-platform situations where the Linux OS and MS Windows coexist. The Nagios monitor allows network managers to monitor system services such as SMTP, HTTP, FTP, and PING. Multi Router Traffic Grapher allows you to graph the bandwidth in and out of SNMP-enabled network devices including processors, routers, and switches. Progent's system monitoring consultants can help you use both these programs to tune and troubleshoot your system.

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    Progent's Meraki wireless AP experts offer remote and onsite support to help businesses of any size to plan, deploy, manage, upgrade or debug Wi-Fi systems that include Cisco Meraki wireless access points. Progent can help you to configure and support Cisco's Meraki-based Wi-Fi infrastructure for environments that range from a telecommuter's home or a branch office to a large campus or a nationwide enterprise. Progent can also help you to integrate other Cisco products such as Catalyst and Nexus switches, routers and ASA firewalls to build a cohesive network infrastructure that delivers the same access, performance, security, manageability and availability for wired and wireless clients irrespective of their mobility or computing device.

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    Progent's pricing policy is to bill for online service and on-site help per minute. Consequently, you pay just for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services provided during normal working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity avoids large bills for quick repairs so you will not be tempted to allow less critical problems to stay unaddressed.

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