Immediate Remote Support for Cleveland Ohio Computer Systems
Immediate Online Help for Cleveland SystemsFor businesses located in Cleveland Ohio, Progent provides online help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging networking problems, plus the assistance of CISSP-certified cybersecurity experts to handle high-level security architecture and troubleshooting issues.

Progent's online support experts offer exceptional value because they possess the real-world background and are equipped with the advanced technology required to solve most information system issues rapidly. This lowers direct costs since solutions accumulate fewer chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your company benefits additionally in indirect expenses by reducing or avoiding system downtime and related losses resulting from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's extensive online consulting expertise is especially helpful for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's billing model for online help is designed to leverage your network support dollar. Progent charges per minute for phone assistance, so you pay just for the support that you actually get. In contrast to typical online service companies, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing prevent situations where quick repairs somehow turn into substantial invoices. Progent's penchant for solving technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized technologies and field-proven methodologies that permit the highest degree of effectiveness for remote engineering help and troubleshooting for computer systems of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to access your system without violating network security.

Progent's sophisticated technical support database system stores extensive histories for the service that Progent's customers have been provided. Progent's authorized service personnel have access to the details of assistance delivered to every customer by every Progent engineer. This database of issues and solutions is structured as a readily retrievable internal knowledge base that permits Progent's online support professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and working relationships with major vendors such as Cisco and Microsoft make available additional massive technical support databases and allow fast access to manufacturers' internal engineering staff with the result that Progent's remote consulting experts can come up with optimal resolutions in the least time.

Online technical services provided by Progent to businesses in Cleveland Ohio include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's top corporations. The ProSight line of outsourced network management services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire malware attack progression including filtering, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows fast recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so any looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special IT programs. Billing charges for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special fields of information technology enables customers to execute critical projects within budget and on schedule. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent’s shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative service desk solution built around the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned network professionals provides your workers in Cleveland Ohio immediate access to a reliable support group with substantial experience providing telephone-based help and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center perception as a solid enabler of company efficiency, and Progent's goal is to solve instead of just document network problems.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based professional consulting expertise and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, customization, and education for Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Cleveland Ohio online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM for your business so that your computer maintenance is proactive rather than reactive. By detecting possible problems before they result in full-scale emergencies, proactive monitoring can head off inconvenient and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks based on a combination of OS platforms.
How Your Cleveland Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Cleveland Ohio, Progent's phone-based network support specialists can deliver effective and cost-effective system help the moment your company requires it. More than 15 years of offering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to repair network problems rapidly while avoiding the expense and lost time associated with on-site service calls.

Even if your Cleveland business works with a regular freelance consultant or employs a full time IT staff that can deal with the majority of computer problems, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the time or the knowledge to solve sudden network crises or especially complicated integration projects.

Advantages of Progent's IT Support for Companies in Cleveland Ohio
Progent's online network troubleshooting services enable your Cleveland business to enjoy the advantages of immediate, enterprise-level network support without the cost of maintaining a full-time IT staff. Your network will derive added strategic value by being more available, productive, and secure. Advantages to your company include:

  • Convenient virtual expansion of your on-site support resources
    For most organizations in Cleveland Ohio, local computer service providers, whether made up of independent consultants or a full-time maintenance staff, can resolve the majority of network problems. However, major troubles might occur when local resources are overstretched or absent, and some problems may be associated with technology that is unfamiliar to your onsite support people. In these instances, Progent's online support professionals offer a convenient, fast, and affordable way to augment your local help and to pass on useful information to increase your capability to resolve future issues in-house.

  • Less Reliance on Individual Consultants
    For IT support, smaller companies commonly rely on independent freelance consultants. Although freelance service people have smaller internal costs than larger consulting organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the lack of fallback help may force your company to go without assistance during an emergency. As your company expands, system unavailability and problems with vital applications are more costly. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a dependable source of reserve service expertise to make sure your IT system remains up and running.

  • Build a Scalable Foundation for Smooth Growth
    Businesses typically begin with an IT system created on a modest budget. Without a scalable framework, slap-dash fixes often get piled onto a weak foundation. As a company grows, reliability and scalability issues can hinder the success of the business. These poorly designed systems require proper analysis, smart strategic planning, and wide IT knowledge to upgrade to a system infrastructure able to offer the solid foundation to meet current business requirements and facilitate future growth.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller organizations require guidance and technical training to negotiate an increasingly complicated maze of technology alternatives available for promoting business growth and improving productivity. They do not need a network consultant who is attempting to resell a specific vendor's products. Network consulting and product sales can result in a scenario where the proposed solution is designed around a predetermined technology rather than the genuine needs of a client. Progent avoids these conflicts by offering just services rather than products. This allows Progent to match IT expertise with the real needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, at the front lines of IT service, executing a broad range of technical tasks for a large array of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This means that you get not only world-class IT skills, but also a consultant with proven approaches for applying computer knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises visits per minute. Consequently, you are invoiced just for delivered services. Progent does not impose a higher rate for off-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services delivered during normal working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you will not be forced to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent faces few competitors. Businesses who utilize trusted independent consultants or who maintain internal IT personnel benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By revealing possible issues before they result in downtime, network monitoring can save your information network from stressful and expensive availability losses.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.



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