Fast and Affordable Remote Troubleshooting for Cleveland Ohio IT Networks
For businesses located in Cleveland Ohio, Progent provides remote support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, as well as the services of CISSP-certified security consultants to handle high-level security architecture and diagnostic issues.
Progent's remote technical support engineers offer exceptional value due to the fact that they have the practical experience and have access to the advanced technology needed to resolve the majority of network problems rapidly. Efficient support lowers direct expenses since solutions require fewer billable minutes. Online help also eliminates the expense of sending an engineer to your site. Your organization benefits even more with incidental expenses by minimizing or avoiding system downtime and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting know-how is particularly important for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's pricing model for remote support is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged only for the services that you actually get. In contrast to typical online support firms, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid situations where speedy. minor fixes somehow turn into large invoices. Progent's penchant for handling technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of customized technologies and proven processes that allow the maximum degree of efficiency for remote engineering help and repair for IT networks of any size. Progent's Technical Response Center can access your computer system without breaching network security.
Progent's proven service reporting system includes extensive histories of all support that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of assistance provided to every Progent client by every Progent engineer. This database of issues and responses is structured as a readily exploitable support database that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with important industry leaders including Cisco and Microsoft open up other extensive support databases and permit fast response from vendors' internal engineering staff with the result that Progent's online service experts can come up with optimal resolutions quickly.
Online technical support services available from Progent to customers in Cleveland Ohio include:
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Authorized MS Windows Experts
Progent's Microsoft-expert remote support professionals can provide computer system troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help your company with a wide range of technology support including Microsoft Windows Server 2022 planning and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop services to assist you company to install, configure, repair, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services include offering Windows 11 system design and upgrade consulting and Windows 10 configuration support, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your PCs and web-facing tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network engineers, and validates a person's technical skills at the master level. Cisco-qualified CCIEs know how to resolve even the most stubborn issues occurring in network infrastructure design, integration, maintenance, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs provide exceptional value because their deep experience permits them to find solutions for problems quickly. In many cases, less qualified engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can communicate with your network using state-of-the-art on-line support technology to provide fast, secure, and affordable diagnosis and remediation.
Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.
Progent locations in Cleveland region
City |
Address |
Phone |
Link |
Akron |
1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 |
Akron Network Support Services |
Buffalo |
534 Delaware Ave Buffalo, NY 14202 United States |
(716) 442-2400 |
Buffalo Network Support Services |
Cleveland |
2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 |
Cleveland Network Support Services |
Columbus |
20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 |
Columbus Network Support Services |
Dayton |
301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 |
Dayton Network Support Services |
Detroit |
535 Griswold St Detroit, MI 48226 United States |
(248) 233-9443 |
Detroit Network Support Services |
Fort Wayne |
921 E Dupont Rd Fort Wayne, IN 46825 United States |
(260) 264-4700 |
Fort Wayne Network Support Services |
Pittsburgh |
606 Liberty Ave Pittsburgh, PA 15222 United States |
(412) 387-1444 |
Pittsburgh Network Support Services |
Southfield |
19785 W 12 Mile Rd Southfield, MI 48076 United States |
(248) 233-9443 |
Southfield Network Support Services |
Toledo |
5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 |
Toledo Network Support Services |
Toronto |
250 Yonge St Toronto, ON M5B 2L7 Canada |
+1 647 317 9100
|
Toronto Network Support Services |
Progent's Cisco CCIEs offer help for all of Cisco's top-selling family of networking devices by offering services such as:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide you to carry out the time-critical first step in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware expert can help you to locate and quarantine breached servers and endpoints and protect clean assets from being compromised. If your Cleveland system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Recovery Help
Progent's ransomware recovery experts can help your Cleveland organization to rebuild an IT network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor. Progent's team of IT security specialists bring the broad range of knowledge required to reconstruct all vital facets of a targeted system rapidly and with little loss of data. To find out more, visit Progent's ransomware cleanup and operational restoration experts.
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CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISM and CISSP cybersecurity experts offer a range of security solutions that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist you to recuperate quickly following a serious breach. Security services offered by Progent cover comprehensive information security assessment utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recovery from malicious assaults; setting up firewalls; establishing safe techniques for remote and mobile communication; guarding your email infrastructure from spam and directory harvest attacks; and establishing 24x7 network monitoring.
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Hybrid Cloud Integration Solutions

Progent can provide advanced remote support to help organizations of any size integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your IT team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that combine physical resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Microsoft 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable process for recovering services rapidly following an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and patches and can produce reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to design, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation independent of the hardware making up the basic network infrastructure.
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UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide remote support services to address a broad range of computer technologies such as network architecture, messaging solutions, system and operational security, plus UNIX and Windows integration. For server consolidation and simplified administration in environments that combine Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from legacy applications to MS Windows or Linux environments. Progent's group-based approach to resolving network problems promotes fast escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency remote help analyzing anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Mac OS X
Sun Solaris
IBM AIX OS
HP-UX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Subscription-based Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, subscription-based services intended to allow small and medium-size organizations to utilize the same advanced IT solutions used by many of the industry's leading corporations. The ProSight portfolio of outsourced network management services covers all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring
ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that any potential problems can be resolved before they can disrupt productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for monitoring and managing your network, server, and desktop devices by offering an environment for streamlining common time-consuming jobs. These include health monitoring, update management, automated repairs, endpoint setup, backup and recovery, anti-virus protection, remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and debugging support. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alarm to your specified IT management staff and your Progent consultant so emerging issues can be taken care of before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of in-depth management reporting utilities created to work with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup product companies to create ProSight Data Protection Services, a family of offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and allow non-disruptive backup and fast restoration of critical files/folders, applications, images, plus VMs. ProSight DPS helps your business avoid data loss caused by hardware breakdown, natural calamities, fire, malware such as ransomware, user error, malicious insiders, or application bugs. Managed services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to deliver web-based management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight MFA with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a protected application and enter your password you are requested to confirm who you are on a unit that only you have and that is accessed using a different network channel. A broad range of devices can be utilized as this added means of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register several validation devices. To learn more about Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services.
- ProSight Co-Managed Support: Outsourced and Shared IT Support Desk Services
Progent's Co-managed Service Desk provides a smooth supplement to your internal IT support staff. User access to the Service Desk, provision of technical assistance, problem escalation, trouble ticket creation and tracking, efficiency measurement, and maintenance of the support database are cohesive whether issues are resolved by your in-house network support staff, by Progent's team, or both. Your business has complete flexibility to extend or shrink your part of support work as required. Progent takes care of initial installation and provisioning of the professional services PSA software plus documentation, testing and training.
To find out more about ProSight Co-Managed Support, visit ProSight Shared Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management provide businesses of all sizes a versatile and affordable alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. Besides optimizing the protection and functionality of your IT network, Progent's patch management services permit your IT team to focus on more strategic projects and tasks that deliver maximum business value from your information network. Learn more about Progent's patch management services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Progent's rates for ongoing consulting projects are set based on the qualifications of the consultants required. Progent's background in these important fields of computer technology enables clients to execute critical initiatives within budget and on time. Progent's special online engineering solutions include:
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Call Center Expertise
Progent's Call Center service options for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Help Desk Call Center or revamping your existing organization, identifying or customizing Call Center software products to meet the special needs of your business, or adding occasional phone support personnel to reinforce your in-house Help Desk resources during high-demand scenarios such as software transitions, mass upgrades, or installing new applications.
Progent's Help Desk team of experienced network professionals provides your clients in Cleveland Ohio quick access to a large technical support resource with years of background offering telephone-based help and online diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center perception as a major enabler of business efficiency, and Progent's target is to resolve instead of merely track technical problems.
- Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts Group can supply online and in-depth engineering support and training in special business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information on Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center2, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Cleveland Ohio online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM to fit your environment so that your computer support is proactive and automated. By uncovering emerging problems before they result in crashes, proactive monitoring can ward off inconvenient and expensive network breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks based on a mix of operating systems.
How Your Cleveland Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Cleveland Ohio, Progent's phone-based network support specialists can provide professional and economical IT help the moment your organization requires it. More than two decades of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to fix network problems rapidly while avoiding the cost and lost productivity that comes with on-premises service visits.
Even if your Cleveland company has a regular independent consultant or maintains an in-house IT staff that know how to deal with the majority of computer problems, Progent's Microsoft certified consultants are available to provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular service personnel either lack the availability or the knowledge to fix unexpected network crises or especially complex integration problems.
Benefits of Progent's IT Support for Companies in Cleveland Ohio
Progent's online support services allow your Cleveland company to realize the benefits of timely, enterprise-class IT support without the expense of managing an in-house IT staff. Your network will derive added business value by becoming more available, productive, and secure. Advantages to your business include:
- Convenient virtual extension of your local IT resources
With most businesses in Cleveland Ohio, nearby network service resources, whether represented by freelance consultants or a full-time maintenance staff, can take care of typical technical issues. However, major troubles sometimes occur when your regular support personnel are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite support technicians. In these cases, Progent's on-call support experts give you an easy, quick, and affordable way to augment your local resources and to pass on useful knowledge to increase your ability to handle downstream issues locally.
- Reduced Reliance on Freelance Consultants
For IT support, smaller offices commonly rely on independent freelance service providers. While freelance consultants have less internal costs than larger support organizations and can often charge lower rates, they are often overextended, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the absence of fallback help may force your business to wait for assistance during an IT crisis. As your business expands, system unavailability and problems with vital software are more costly. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a reliable source of reserve service experts to make sure your network remains up and running.
- Create a Scalable Basis for Seamless Growth
Businesses typically begin with an information system implemented on a modest budget. Lacking a strong infrastructure, slap-dash fixes often get thrown on top of a weak foundation. As a company grows, reliability and expandability problems can hinder the success of the organization. These badly built environments require proper assessment, intelligent strategic planning, and broad-based technical knowledge to upgrade to a network architecture that can provide the stable foundation to meet critical business demands and facilitate downstream expansion.
- Interact with Solution Providers Instead of Product Resellers
Smaller organizations need guidance and technical education to navigate through an increasingly complicated array of technology options available for accelerating business success and improving productivity. They do not need a computer engineer who is trying to resell a specific vendor's technology. IT support and product sales can result in a situation where the recommended
solution is built around a profitable product instead of the true requirements of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to align technical consulting with the real interests of customers.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical expertise, fine tuned support software, and familiarity with enterprise networking allow businesses to escape the limitations of excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Progent stands out by providing:
- Best Practices
Progent's staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional experience, in the trenches of network support, performing a broad range of IT projects for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This means that you get not just expert IT capability, but also a consultant with proven approaches for using computer knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site help per minute. Consequently, you are charged just for received support. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no retainer for services provided during normal business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you will not be forced to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent can concentrate on providing high-value services where Progent faces little competition. Companies who work with trusted independent service providers or who employ internal IT staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, protected, and efficient.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer round-the-clock system tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive service disruptions.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.