Fast and Affordable Remote Technical Support for Cleveland IT Networks
For companies located in Cleveland or anywhere in the state of Ohio, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, plus the services of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and diagnostic issues.
Progent's remote support experts offer exceptional value because they have the real-world background and are equipped with the advanced technology needed to resolve most information system problems rapidly. This lowers direct expenses because service calls accumulate fewer billable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization benefits additionally with indirect costs by minimizing or eliminating network downtime and related costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support expertise is particularly valuable for organizations that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.
Progent's pricing model for remote help is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the support that you receive. In contrast to typical remote support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing prevent situations where quick solutions manage to turn into large tabs. Progent's penchant for handling problems efficiently means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of customized technologies and field-proven processes that allow the maximum degree of effectiveness for remote engineering help and repair for information systems of all sizes. Progent offers secure VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's Technical Response Center to access your company's network remotely without compromising corporate security.
Progent's advanced customer support reporting application maintains detailed documentation describing all service that Progent's clients have been provided. Progent's team consultants have access to the history of services rendered to every Progent client by any Progent engineer. This database of anomalies and responses is organized as a conveniently retrievable internal database that enables Progent's remote technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and working associations with important technology companies including Cisco and Microsoft open up other massive technical knowledge bases and allow quick access to vendors' in-house engineering staff so Progent's online service specialists are able to come up with the best resolutions quickly.
Remote technical services available from Progent to customers in Cleveland and throughout the state of Ohio include:
Certified MS Windows Support
Progent's Microsoft-expert remote service professionals can provide network problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help your company with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Skype for Business Server migration consulting, Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop services to help you company to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier recognition for network professionals, and certifies a consultant's networking skills at the expert level. Cisco-qualified CCIEs know how to deal with even the most complex challenges surrounding network infrastructure planning, installation, administration, security, and problem solving. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their depth of expertise permits them to fix problems rapidly. In many cases, less qualified consultants can struggle for hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can tie into your environment using state-of-the-art remote support technology in order to provide efficient, safe, and economical diagnosis and remediation.
Cleveland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cleveland Metro Area.
Progent locations in the Cleveland Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling selection of infrastructure appliances by delivering consulting services that include:
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your business to recover rapidly following a damaging penetration. Security solutions offered by Progent cover in depth network security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast cleanup after virus and worm attacks; integrating firewalls; building safe architectures for remote and mobile access; securing your messaging infrastructure against spam and directory harvest attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support to help companies of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that combine local resources along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable workflow for recovering applications and services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online consulting services to address a broad spectrum of information technologies such as system architecture, messaging solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy administration in environments that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving technical problems promotes quick escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent remote help analyzing anomalies within UNIX/Linux systems powered by leading versions of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions used by many of the world's leading enterprises. The ProSight line of network management outsourcing services covers all critical aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to address the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that all looming issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Progent's rates for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Cleveland Business Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk Call Center programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center team of veteran information technology consultants provides your customers in Cleveland or anywhere in the state of Ohio immediate assistance from a dependable support resource with substantial background offering telephone-based consulting and remote troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk recognition as a crucial contributor to company performance, and Progent's goal is to fix instead of just track technical problems.
- Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts Group can supply remote and in-depth consulting support and training in specific business application fields that include ERP, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's expertise, programming, and education services, see Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Cleveland, or anywhere in the state of Ohio, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can adapt SCOM for your environment so that your IT maintenance is proactive and automated. By spotting looming trouble spots before they result in crashes, proactive monitoring can minimize inconvenient and expensive information system crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems that support a mix of OS platforms.
To contact Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Cleveland or anywhere in the state of Ohio, Progent's phone-based computer support engineers can provide effective and economical IT support whenever your company has to have it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to fix computer problems quickly while eliminating the expense and lost productivity associated with on-premises service calls.
Even if your Cleveland organization has a local freelance support technician or maintains an in-house organization that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent remote extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the knowledge to solve unexpected network emergencies or especially tough integration projects.
Benefits of Progent's Network Help for Companies in Cleveland
Progent's remote network troubleshooting services allow your Cleveland organization to experience the advantages of on-call, expert IT support without the expense of managing an in-house IT staff. Your information system will acquire added business value by becoming increasingly reliable, productive, and protected. Benefits to your business include:
- Seamless remote extension of your local IT resources
With most businesses in Cleveland and throughout Ohio, local computer service providers, whether made up of independent consultants or an internal IT staff, can take care of the majority of technical issues. On the other hand, major troubles sometimes occur when your regular support personnel are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your usual support personnel. In these cases, Progent's on-call support specialists offer a convenient, quick, and affordable solution to augment your local resources and to pass on useful knowledge to increase your ability to handle downstream problems locally.
- Less Reliance on Freelance Consultants
For IT maintenance, smaller organizations commonly depend on independent freelance consultants. Although independent service people have less overhead than larger service companies and can often charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If an independent consultant is busy with another customer, ill, on a trip, or in training, the absence of fallback personnel may require your company to wait for help during an emergency. As your business grows, system downtime and trouble with vital applications become more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of reserve support experts to make sure your IT system is always up and running.
- Build a Solid Foundation for Smooth Expansion
Organizations typically start with an information system created on a modest budget. Without a robust framework, band-aid fixes can get piled onto a weak foundation. When a network grows, reliability and expandability issues can hinder the productivity of the organization. Such badly built systems require careful analysis, intelligent strategic planning, and wide technical knowledge to evolve to a system infrastructure that can offer the stable foundation to meet critical business requirements and facilitate future growth.
- Work with Solution Providers Rather Than Product Sellers
Smaller companies require guidance and technical training to navigate through an ever more complicated array of technology alternatives available for promoting business success and improving efficiency. Businesses do not need a network consultant who is motivated to sell a specific vendor's products. Network consulting and product sales can lead to a scenario where the recommended
solution is designed around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to align IT consulting with the best needs of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical background, refined support tools, and understanding of corporate IT allow offices to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Start Receiving Online Network Help from Progent?
- Certified Knowledge of Microsoft's Full Family of Servers
Progent can provide in-depth expertise for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 support, Microsoft Windows 2003 maintenance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site help per minute. As a result, you are invoiced only for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no monthly commitment for services delivered during normal business hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick repairs so you won't be tempted to permit minor problems to fester.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation sent by every consultant to each customer. The practice of detailing and organizing support records allows more effective support and eliminates a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few consulting companies to provide round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your information network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.