Immediate Remote Troubleshooting for Cleveland Ohio Computer Networks
Urgent Phone Help for Cleveland SystemsFor organizations located in Cleveland Ohio, Progent provides online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking problems, plus the assistance of CISA and CISSP-qualified security experts to help with advanced security architecture and diagnostic issues.

Progent's online support experts provide excellent value because they have the real-world background and are equipped with the advanced tools needed to solve the majority of network issues rapidly. Efficient support reduces immediate expenses since service calls accumulate fewer billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company benefits even more with incidental costs by reducing or eliminating system downtime and associated costs resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced online consulting expertise is particularly helpful for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.

Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the support that you actually get. In contrast to many remote service firms, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing save you from situations where speedy. minor repairs somehow end up as major invoices. Progent's skill at disposing of technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an array of customized tools and proven methodologies that permit the highest degree of efficiency for remote consulting and troubleshooting for computer networks of all sizes. Progent provides safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to communicate with your company's environment remotely without compromising system security.

Progent's powerful technical support database system maintains detailed documentation of all service that Progent's customers have received. Progent's authorized engineers have the benefit of the details of services rendered to every client by any Progent consultant. This history of anomalies and solutions is organized as a quickly searchable support database that permits Progent's remote technical experts to communicate their experiences company-wide to make sure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and close relationships with key technology companies including Cisco and Microsoft open up additional vast support knowledge bases and permit fast response from manufacturers' internal support staff so Progent's online consulting specialists are able to come up with optimal solutions in the least time.

Remote services offered by Progent to clients in Cleveland Ohio include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's leading corporations. The ProSight suite of network management outsourcing services addresses all critical areas of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology vendors to create ProSight Data Protection Services, a family of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup processes and allow non-disruptive backup and fast restoration of vital files/folders, applications, images, plus VMs. ProSight DPS lets your business avoid data loss resulting from equipment failures, natural disasters, fire, malware like ransomware, user error, ill-intentioned insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving information system. In addition to maximizing the protection and reliability of your IT network, Progent's patch management services free up time for your IT team to focus on line-of-business projects and tasks that deliver maximum business value from your information network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a secured online account and give your password you are asked to verify your identity on a device that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be used for this second means of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate several validation devices. To find out more about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized management and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology programs. Billing charges for ongoing consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these important fields of computer technology allows clients to complete major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Services
    Progent's Help Desk service options for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent’s Help Desk sharing services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent’s shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Call Center staff of veteran information technology experts offers your computer users in Cleveland Ohio rapid communication with a large technical support resource with substantial experience offering phone consulting and remote repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk perception as a solid contributor to company success, and Progent's policy is to solve instead of merely annotate technical issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Team offers online advanced consulting support and training in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To read additional information on Progent's consulting, custom development, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Cleveland Ohio online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your business so your network maintenance is proactive rather than reactive. By spotting emerging issues before they expand into full-scale emergencies, automated monitoring can head off inconvenient and costly network breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that support a variety of operating systems.
How Your Cleveland Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online help with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For offices and new businesses in Cleveland Ohio, Progent's online computer support specialists are ready to deliver expert and economical IT help the moment your company needs it. More than a decade of providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to repair network problems rapidly while eliminating the cost and lost time associated with on-premises service calls.

Even if your Cleveland company deals with a local freelance support technician or employs a full time IT staff that know how to deal with common computer problems, Progent�s Microsoft certified consultants can still provide an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to deal with unexpected network emergencies or particularly tough integration projects.

Advantages of Progent's IT Support for Companies in Cleveland Ohio
Progent's remote network troubleshooting services enable your Cleveland organization to have the advantages of immediate, enterprise-class IT support without the cost of managing a full-time IT staff. Your information system will acquire added business worth by being increasingly available, efficient, and protected. Advantages to your business include:

  • Seamless virtual expansion of your on-site support resources
    For most offices in Cleveland Ohio, local network service providers, whether represented by independent consultants or an in-house maintenance staff, can deal with the majority of technical issues. However, serious problems may spring up when your regular resources are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your local service personnel. In these cases, Progent's on-call support specialists give you a convenient, fast, and economical way to supplement your local help and to pass on useful information to increase your ability to deal with future problems locally.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, smaller offices commonly rely on independent freelance consultants. Although independent service people carry less internal costs than larger service companies and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another client, sick, on a trip, or in class, the lack of reserve help may force your company to wait for assistance during an IT crisis. As your network expands, system unavailability and trouble with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of reserve support expertise to insure your network stays available.

  • Create a Scalable Foundation for Smooth Growth
    Organizations typically start with an IT architecture created on a modest budget. Lacking a strong framework, band-aid fixes can get piled onto a weak foundation. When a company grows, reliability and scalability issues can hinder the success of the organization. Such poorly built systems require careful assessment, intelligent strategic planning, and extensive IT expertise to evolve to a network architecture that can offer the solid foundation to meet vital business demands and facilitate future expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller businesses require guidance and technical education to negotiate an increasingly complicated maze of technology alternatives available for promoting business growth and improving efficiency. Businesses hardly need a network engineer who is attempting to resell a certain vendor's technology. IT support and product selling can lead to a situation where the proposed solution is built around a predetermined product instead of the true requirements of a business. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to align technical consulting with the real needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT background, refined support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.



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    Progent's wireless site survey services make it easy to design, install and debug a Wi-Fi LAN customized for your environment, providing you a WLAN that has the reception, performance, capacity, data protection, and roaming ability your business requires.

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    Progent's UNIX family support services provide small businesses and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise provides you with a convenient single source to show you how to create and manage a protected and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Progent can help you to evaluate the wealth of subscription options offered with Microsoft 365, previously called Office 365, and configure your network with Microsoft 365 in a way that delivers maximum business value. Progent offers expertise with cross-platform environments that include Windows, macOS, and Linux operating systems. Progent can also help your business to build and maintain hybrid solutions that transparently combine local and cloud resources.

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    Progent's certified consultants can assist you to evaluate the benefits of Windows Server 2012 R2 for your company, develop test environments and migration plans, tune your network for local, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT management staff, develop an enterprise-wide security strategy, automate network administration, help with creating applications, and build and validate a disaster recovery/business continuity plan.

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    Amazon Marketplace Web Service is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities such as listings, orders, payments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales, merchants can broaden their market, reduce their cost of sales, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring so you can cut development time and expedite your ROI.

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    Progent's Duo managed services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo supports one-tap identity confirmation on iOS, Android, and other out-of-band devices.

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    Progent can assist small and mid-size organization to plan, configure, validate and maintain backup solutions for at-home workers.

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    Progent is among the most expert network consulting firms for creating e-mail solutions based on Exchange 2000. Progent specializes in helping small companies derive all the advantages of Microsoft Exchange 2000 under typical scenarios such as updating from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and using managed services for your Exchange 2000 Server support.

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    Remote continuous monitoring, proactive alerts, and actionable reports are crucial to maintaining the health of your network and eliminating unnecessary and expensive disruptions. Remote Monitoring and Management solutions have progressed so far that companies of all sizes can afford a degree of protection that was previously limited to enterprises. Progent can provide several Remote Monitoring and Management (RMM) options available as economical service packages designed to help your company to identify and fix a most IT network problems before they can hurt productivity.

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    Progent provides high availability load balancing support that addresses network load balancing, load balanced applications, LAN/WAN infrastructure routing, and content dispatching products such as Cisco Content Engine. fault tolerant load balancing technologies for which Progent offers consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Content Distribution Manager and ACNS, and F5 Networks 3-DNS.

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    Progent’s expert programmers, database architects, and project managers can assist enterprise clients to carry out development programs for Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include fast access to seasoned project managers for high-level planning and program co-ordination or Progent can help customers fill in expertise gaps by providing relational database designers and programmers experienced in developing RDBMS applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can assist clients to incorporate SharePoint with other applications like SQL Server and Office Excel to build data-driven intranets and portal sites. Progent also can provide experience with multiple web development technologies and can assist clients to build, expand, troubleshoot, or port web applications to utilize the latest advances in web technology.

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    Progent can assist your business to prepare for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate efficiently to SCCM 2012 from a legacy change management platform or help you to modify your existing SCCM 2012 ecosystem to accommodate your evolving IT needs. In addition, Progent can assist you to build a software foundation that extracts the most value from SCCM by delivering expertise with related Microsoft platforms including Active Directory Domain Services (ADDS), SQL SSRS, and IIS.

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    Progent can help small and mid-size companies to design, install, verify and maintain backup/restore solutions needed to support offsite workers.

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