For small companies in Cleveland Ohio, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered remote support to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex infrastructure issues, as well as the services of CISSP and CISM-accredited security consultants to handle high-level security architecture and business continuity preparedness.
Progent's remote technical support engineers represent exceptional leverage due to the fact that they have the real-world background and the sophisticated tools to solve most information system issues quickly. Efficient support lowers direct costs because service calls accumulate a smaller number of billable minutes. Remote help also avoids the cost of sending a consultant to your office. Your company benefits additionally with incidental costs by reducing or avoiding network downtime and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's pricing model for online help is structured to get the most out of your network support dollar. Progent charges per minute for telephone-based assistance, so you are billed just for the services that you actually get. In contrast to typical remote service organizations, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and clean model for billing save you from scenarios where quick solutions somehow turn into major invoices. Progent's penchant for handling technical issues quickly translates into your business saving cash.
Progent's Remote Service Tools
Over the years, Progent has fine tuned an array of optimized tools and field-proven processes that promote the maximum level of efficiency for remote consulting and repair for small business computer systems. Progent offers protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to link to your environment without breaching system security.
Progent's proprietary customer support database system includes comprehensive records describing all service that Progent's customers have received. Progent's authorized engineers have access to the specifics of support rendered to each Progent client by every engineer. This history of issues and responses is organized as a readily exploitable internal database that enables Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the value of Progent's support improves over time. Progent's high-level certifications and close associations with important technology companies including Cisco and Microsoft permit access to additional massive support knowledge bases and permit priority response from manufacturers' internal engineering staff so Progent's online consulting experts can find the best solutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Cleveland Ohio or to find out more about Progent's online support programs, contact Progent at
Online Technical Services Provided by Progent
Progent's remote technical support professionals have advanced credentials in a comprehensive set of disciplines. This broad scope of technical skills permits Progent's engineers to resolve practically any crisis likely to crop up in a small or midsize business information system. Certifications awarded to Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to businesses with mixed-operating system environments, Progent also offers the skills of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services provided by Progent to customers in Cleveland include:
Progent's UNIX and Linux consultants can provide emergency remote assistance for analyzing anomalies affecting UNIX/Linux systems powered by popular versions of UNIX such as:
Progent in addition can deliver a full range of online desktop support and troubleshooting services such as Microsoft Windows 7 migration help, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
Progent's shared Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the leading professional services automation (PSA) tool for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk or revamping your current one, evaluating or enhancing Call Center software products to address the particular demands of your company, or providing occasional online staff to work with your internal Help Desk Call Center team to handle demanding scenarios like software migrations, major updates, or installing brand new applications.
Progent's Call Center team of veteran information technology professionals offers your clients in Cleveland Ohio rapid access to a reliable technical support group with substantial experience providing phone support and remote repair service for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center perception as a key contributor to company efficiency, and Progent's goal is to resolve instead of simply report technical problems.
Progent's Mac consultants can promote the imaginative components of Apple Mac systems by providing phone-based consulting services and training in graphics, sound, and video. Progent's support professionals can provide expertise in a large selection of Macintosh creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific procedures like capturing or digitizing audio or video or setting up an audio/video production lab.
Online Network and Server Monitoring Services
Progent offers companies in Cleveland Ohio online network monitoring services based on Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your business so that your IT support is proactive rather than reactive. By detecting potential issues before they cause downtime, system monitoring can head off inconvenient and expensive network failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a combination of OS platforms.
Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.
|Akron||1717 Brittain Rd
Akron, OH 44310
|(234) 285-6100||Akron Network Support Services|
|Buffalo||534 Delaware Ave
Buffalo, NY 14202
|(716) 442-2400||Buffalo Network Support Services|
|Cleveland||2515 Jay Ave.
Cleveland, OH 44113
|(440) 596-5997||Cleveland Network Support Services|
|Columbus||20 S 3rd St, Suite 210
Columbus, OH 43215
|(614) 826-7776||Columbus Network Support Services|
|Dayton||301 W 1st St, Suite 200
Dayton, OH 45402
|(937) 519-4355||Dayton Network Support Services|
|Detroit||535 Griswold St
Detroit, MI 48226
|(248) 233-9443||Detroit Network Support Services|
|Fort Wayne||921 E Dupont Rd
Fort Wayne, IN 46825
|(260) 264-4700||Fort Wayne Network Support Services|
|Pittsburgh||606 Liberty Ave
Pittsburgh, PA 15222
|(412) 387-1444||Pittsburgh Network Support Services|
|Southfield||19785 W 12 Mile Rd
Southfield, MI 48076
|(248) 233-9443||Southfield Network Support Services|
|Toledo||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
|(419) 930-5536||Toledo Network Support Services|
|Toronto||250 Yonge St
Toronto, ON M5B 2L7
|+1 647 317 9100||Toronto Network Support Services|