UNIX, Linux, Sun Solaris, Mac OS X Remote Consulting for

For small companies located in Cleveland Ohio, Progent offers help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the assistance of CISSP-accredited security consultants to help with high-level security design and business continuity preparedness.

Progent's online technical support engineers offer exceptional leverage due to the fact that they are equipped with the real-world background and the advanced technology to resolve the majority of information system problems quickly. Efficient support reduces immediate expenses since service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization saves even more in incidental expenses by reducing or avoiding system outages and related costs due to business discontinuity, upset customers and vendors, idle employees, and distracted executives.

Progent's pricing model for remote support is structured to get the most out of your network support dollar. Progent bills by the minute for phone consulting, so you pay just for the services that you receive. Unlike typical online support companies, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and simple policy for billing do away with situations where speedy. minor fixes manage to end up as large invoices. Progent's penchant for dealing with technical issues efficiently translates into your company spending less money.

Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned an arsenal of customized tools and field-proven processes which permit the maximum degree of effectiveness for online consulting and troubleshooting for small company information networks. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology allows the staff of Progent's online support team to connect to your environment remotely without breaching network security.

Progent's advanced technical support reporting application keeps detailed histories of the support that Progent's customers have received. Progent's authorized engineers have the benefit of the records of assistance rendered to each client by every Progent consultant. This history of anomalies and responses is organized as a quickly retrievable internal database that allows Progent's remote support experts to share their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with important technology companies including Cisco and Microsoft make available other vast technical knowledge bases and permit priority response from vendors' internal engineering staff with the result that Progent's remote service experts can determine the most efficient solutions promptly.

Get Remote UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Cleveland Ohio or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network help, go to Immediate Urgent Support.

Remote Support Services Offered Progent
Progent's remote consulting engineers possess advanced credentials in an extensive set of products and technologies. This broad scope of capability allows Progent's engineers to tackle almost any problem likely to occur in a small business network. Certificates earned by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, CCDA and CCDP.

To help customers with mixed-OS networks, Progent also provides access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote services Offered by Progent to companies in Cleveland include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a wide spectrum of information technology including network architecture, email systems, network and operational security, UNIX and Windows coexistence, VMware products for server hardware economization and easy administration, and transitioning from legacy applications to current Windows or Linux-based environments. Progent's team-based approach to resolving technical problems enables fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service costs.

  Progent's UNIX/Linux consultants can provide urgent remote help for resolving anomalies within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux platforms for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco CCIE for High-level Network Troubleshooting
  The Cisco CCIE certification is the top accreditation for network infrastructure engineers, and certifies an individual's network technology skills at the master level. Cisco CCIEs know how to handle even the most intractable problems encountered in network design, installation, administration, protection, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating problems with IOS network management tools and developing workarounds or locating program patches. Cisco qualified CCIEs are an excellent value because their broad experience permits them to resolve the most difficult problems rapidly. In common cases, less qualified consultants can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Few support providers make Cisco CCIEs accessible to support small and medium sized companies. Progent can provide quick telephone contact with a Cisco CCIE so your company can receive urgent help for severe network infrastructure problems that are lowering business efficiency but are outside the scope of your local computer service resources. Progent's CCIE consultants can communicate with your computer system via sophisticated remote troubleshooting tools to perform efficient, safe, and affordable analysis and remediation. Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling selection of networking products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.

• Authorized MS Windows Experts
  Progent's Microsoft-expert online support professionals can provide computer problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of consulting engineers who can assist you with a wide range of technology support such as Microsoft Windows Server 2022 planning and migration consulting, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 monitoring and support, SharePoint 2016 migration support, SharePoint 2019 planning and configuration, Microsoft Teams planning and integration, Skype for Business Server migration consulting, Lync Server management and Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a wide range of remote desktop consulting and support services such as Microsoft Windows 11 migration help and planning and deploying Microsoft 365 cloud environments for Windows workstations.

• CISSP, ISSAP, and CISM Certified System Security Consultants
  Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a range of system protection services to improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help your company to recover rapidly after a serious penetration. Security support services available from Progent include: thorough security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious assaults; integrating firewalls; establishing safe architectures for off-site and mobile connectivity; guarding your messaging infrastructure from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced remote consulting services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that utilize on-premises IT assets along with cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud integration services such as Microsoft 365 integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.

• Call Center Support
  Progent's Help Desk Call Center support programs for small and midsize companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Call Center services are ideal for small organizations who don't have the resources to build and maintain an in-house Help Desk Call Center but who need fast access to an effective Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate complex problems to advanced engineers.

  Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the top PSA tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.

  Progent's Call Center consulting support can assist you in building an effective new Help Desk or revamping your current one, selecting or enhancing Help Desk Call Center software to address the unique needs of your company, or providing temporary phone support personnel to supplement your existing Help Desk Call Center group to handle high-demand events such as software migrations, major upgrades, or rolling out brand new business software.

  Progent's Call Center staff of experienced network consultants offers your workers in Cleveland Ohio fast contact with an effective support resource with extensive experience delivering phone consulting and remote repair service for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center the reputation as a key driver of company productivity, and Progent's target is to fix rather than just annotate technical issues.

• Applications Services: Education, Custom Programming, and Problem Solving
  Progent's Applications Experts staff can supply phone-based professional consulting expertise and education in key application fields including ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, programming, and education for Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Word, and Microsoft Office Excel. To learn additional information on Progent's consulting, custom development, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

  Progent's Apple Mac professionals can promote the imaginative aspect of Macintosh systems by offering remote help support and training in graphics, audio, and motion video. Progent's consultants can provide assistance in a large selection of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures like capturing or digitizing audio/video or configuring an audio/video post production facility.

  Online Network Monitoring Services
  Progent can provide businesses in Cleveland Ohio remote network monitoring support based on Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your business so that your computer maintenance is proactive and automated. By uncovering emerging problems before they cause network outages, remote monitoring can avoid disruptive and expensive service failures. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that incorporate a mix of platforms.

Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.