UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Support for

For small and midsize businesses located in Cleveland Ohio, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered online support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for complex infrastructure problems, as well as the services of CISSP and CISM-accredited security consultants to help with advanced security design and disaster recovery preparedness.

Progent's remote support services represent exceptional leverage due to the fact that they are equipped with the practical background and the sophisticated technology to resolve most network problems rapidly. Efficient support lowers immediate expenses because service calls require a smaller number of billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company benefits even more with incidental expenses by reducing or avoiding system downtime and related losses resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted executives.

Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you are billed exclusively for the support that you actually get. In contrast to many remote service firms, Progent requires no service activation surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid situations where quick fixes somehow turn into big tabs. Progent's skill at dealing with technical issues efficiently results in your company saving cash.

Progent's Remote Technical Support Tools
Over the years, Progent has refined a collection of customized technologies and proven methodologies that allow the maximum level of effectiveness for online help and troubleshooting for small business computer networks. Progent provides protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to connect to your network without compromising network security.

Progent's powerful customer support database system keeps detailed histories for all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of all help rendered to each Progent client by every consultant. This history of anomalies and solutions is organized as an easily accessible proprietary knowledge base that permits Progent's online support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft permit access to additional vast technical support databases and permit priority response from manufacturers' in-house product engineers so Progent's remote consulting experts can come up with the most efficient solutions promptly.

Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote support in Cleveland Ohio or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network support, go to Immediate Emergency Support.

Phone-based Technical Support Services Offered Progent
Progent's remote consulting engineers have advanced credentials in a comprehensive set of disciplines. This breadth of technical skills permits Progent's consultants to manage practically any crisis that may occur in a small company network. Certificates awarded to Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Associate.

To help clients with multi-platform environments, Progent also provides the services of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.

Online support Offered by Progent to companies in Cleveland include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a broad range of computer technology such as network architecture, messaging systems, system and process security, UNIX and Microsoft Windows integration, VMware products for server hardware consolidation and simplified administration, and transitioning from legacy applications to current Windows or Linux solutions. Progent's group-based approach to resolving technical issues enables fast escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts support expense.

  Progent's UNIX/Linux support engineers can provide urgent online assistance for analyzing anomalies within UNIX/Linux networks powered by popular derivatives of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Important Linux versions for which Progent can provide expertise include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Contact a Cisco CCIE for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking engineers, and indicates an individual's network technology skills at the expert level. Cisco qualified CCIEs can resolve the most stubborn issues occurring in network design, installation, administration, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or locating program updates. CCIEs offer exceptional value since their broad expertise permits them to resolve the most difficult problems quickly. In many instances, less seasoned consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Few support firms make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent can provide fast phone access to a Cisco-qualified CCIE so you can receive immediate assistance for complex network issues that are crippling worker efficiency but are outside the comfort zone of your ordinary network maintenance resources. Progent's Cisco-qualified CCIE consultants can connect to your environment by means of the latest remote support technology in order to provide efficient, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading family of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst switches, as well as VPN solutions.

• Certified Microsoft Windows Expertise
  Progent's Microsoft-expert remote service engineers can provide network problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can help your company with a wide range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange Server 2019 deployment, Microsoft Exchange 2016 migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, SharePoint 2016 migration and hybrid deployment expertise, SharePoint 2019 planning and integration, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online training, SBS Server consulting, and Windows Essentials cloud integration.

  Progent also can deliver a wide range of online desktop support such as Windows 7 migration help, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

• CISSP, ISSAP, and CISM Certified Network Security Specialists
  Progent's qualified CISSP and ISSAP security consultants can provide a range of security solutions to enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to recuperate rapidly after a damaging breach. Security solutions available from Progent include: in depth security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm attacks; configuring firewalls; designing safe mechanisms for off-site and mobile access; securing your email infrastructure from spam and directory harvest attacks; and managing 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online consulting services to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that utilize physical IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.

• Help Desk Expertise
  Progent's Help Desk Call Center support alternatives for small businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Call Center support services are designed for small organizations who don't have the budget to assemble and manage an internal Help Desk Call Center but who want fast communication with an efficient Help Desk Call Center with professional phone assistance plus the available expertise to escalate complex trouble tickets to advanced engineers.

  Progent’s Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative support solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

  Progent's Help Desk consulting expertise can aid you in establishing an efficient new Call Center or improving your existing one, identifying or modifying Help Desk application software to meet the unique demands of your corporation, or providing occasional phone support personnel to reinforce your in-house Help Desk Call Center group to handle demanding situations like software migrations, mass upgrades, or installing brand new business software.

  Progent's Call Center staff of veteran information technology experts offers your computer users in Cleveland Ohio immediate contact with a large technical support group with substantial background delivering phone support and remote repair service for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk the reputation as a significant driver of business productivity, and Progent's target is to solve rather than merely track technical issues.

• Business Applications Support: Education, Custom Development, and Problem Solving
  Progent's Applications Experts Team can supply remote and in-depth consulting support and training in key application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Word, and MS Excel. For more information about Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

  Progent's Mac consultants can support the imaginative elements of Apple Mac environments by offering phone-based help support and training in graphics, audio, and motion video. Progent's consultants offer help in a range of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific projects such as scanning or digitizing audio or video or integrating an audio/video production studio.

  Remote Network Monitoring Services
  Progent can provide companies in Cleveland Ohio remote computer system monitoring services based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so that your network maintenance is proactive rather than reactive. By uncovering emerging problems before they evolve into downtime, proactive monitoring can minimize disruptive and costly information system failures. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems that support a variety of OS platforms.

Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.