For small and midsize companies located in Cleveland Ohio, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, as well as the services of CISA and CISM-certified security engineers to help with advanced security architecture and business continuity preparedness.
Progent's remote technical support engineers represent excellent value due to the fact that they are equipped with the practical background and the advanced tools to resolve the majority of information system problems quickly. Efficient support lowers direct costs because solutions require fewer chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization saves additionally with incidental expenses by minimizing or eliminating network downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.
Progent's billing model for remote support is designed to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based consulting, so you are charged only for the support that you receive. Unlike typical online service firms, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing eliminate situations where speedy. minor repairs somehow end up as big bills. Progent's penchant for handling technical issues efficiently translates into your business saving cash.
Progent's Remote Service Technologies
Through years of experience, Progent has refined a collection of optimized technologies and field-tested processes that permit the maximum level of efficiency for remote engineering help and repair for small company information systems. Progent offers secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's Technical Response Center to interface to your system remotely without compromising corporate security.
Progent's advanced technical support database application maintains extensive documentation describing the support that Progent's clients have been provided. Progent's authorized consultants have access to the records of assistance provided to each Progent customer by any Progent engineer. This history of anomalies and responses is stored as a quickly searchable support database that permits Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and close associations with major technology companies including Cisco and Microsoft make available additional vast support databases and permit priority response from vendors' internal support staff with the result that Progent's online service experts are able to determine the most efficient solutions promptly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Cleveland Ohio or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Urgent Support.
Online Support Services Provided by Progent
Progent's phone-based support experts have certified skills in an extensive array of products and technologies. This breadth of IT skills permits Progent's consultants to address almost any crisis likely to occur in a small or midsize business network. Certificates held by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Associate.
To help companies with multi-OS environments, Progent also provides the support of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services Offered by Progent to companies in Cleveland include:
Special Support Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services cover a broad range of computer technology such as system infrastructure, email systems, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server economization and simplified management, and transitioning from legacy applications to current MS Windows or Linux environments. Progent's group-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network consultants, and indicates an individual's network technology skills at the master level. Cisco CCIEs can resolve the most difficult challenges encountered in network infrastructure planning, deployment, management, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs are an excellent value since their depth of expertise permits them to solve even the most intractable problems rapidly. In many cases, less qualified engineers can wrestle for hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few consulting firms make Cisco CCIEs accessible to help small and mid-size businesses. Progent can provide fast telephone access to a Cisco CCIE so your company can get immediate help for severe network infrastructure problems that are lowering business efficiency but are not within the scope of your local IT maintenance providers. Progent's Cisco CCIE support experts can tie into your environment by means of advanced on-line support technology to provide fast, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's popular family of connectivity appliances such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support experts can provide network repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can assist your company with a broad variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 planning and integration,
Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of online PC desktop support services such as Microsoft Windows 7 migration help, moving to 64-bit workstation software, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a range of security services to improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help you to clean up quickly after a serious penetration. Security consulting services available from Progent include: thorough security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; rapid cleanup after malicious attacks; configuring firewalls; establishing safe techniques for remote and mobile connectivity; guarding your email system against spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting to help businesses of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent offers the services of seasoned remote consulting professionals for special projects that small companies frequently need. Billing charges for ongoing consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Cleveland Ohio Business Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Call Center support alternatives for small companies with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Call Center support services are a convenient solution for smaller organizations who don't have the resources to assemble and manage an internal Help Desk Call Center but who want fast access to an effective Help Desk with proficient phone support as well as the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or revamping your current one, identifying or enhancing Call Center application software to meet the unique demands of your corporation, or adding temporary online staff to reinforce your in-house Help Desk Call Center resources to deal with high-demand scenarios like software migrations, major updates, or installing brand new business software.
Progent's Help Desk team of veteran information technology consultants gives your workers in Cleveland Ohio fast assistance from an efficient technical support resource with extensive experience delivering phone consulting and online troubleshooting for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center recognition as a solid enabler of business success, and Progent's policy is to fix instead of simply record network problems.
Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts staff offers phone-based advanced engineering support and training in key business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Word, and Excel. To find out more on Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac consultants can support the imaginative aspect of Mac environments by delivering phone-based help services and training in graphics, sound, and motion video. Progent's support professionals offer expertise in a large selection of Apple Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special jobs like scanning or digitizing audio/video or building an audio/video post production facility.
Remote Network Monitoring Support
Progent can provide companies in Cleveland Ohio online network monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so your network maintenance is proactive rather than reactive. By spotting emerging issues before they cause network outages, proactive monitoring can head off stressful and expensive information system breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or environments that support a combination of platforms.
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.
Progent locations in Cleveland region
||Canton Executive Suites, 200 6th Street NW
Canton, OH 44702
||Akron Network Support Services
||534 Delaware Ave
Buffalo, NY 14202
||Buffalo Network Support Services
||2460 Fairmount Blvd, #202
Cleveland Heights, OH 44106
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||4031 Colonel Glen Hwy, at Signal Hill
Beavercreek, OH 45431
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services