UNIX, Linux, Sun Solaris, Mac OS X Online Technical Support for

For small and midsize companies in Cleveland Ohio, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has delivered remote support to businesses in all 50 states in the U.S. (See Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the services of CISSP-accredited security engineers to handle advanced security design and disaster recovery preparedness.

Progent's remote support engineers represent excellent value due to the fact that they are equipped with the practical background and the advanced tools to resolve the majority of network problems rapidly. Efficient support lowers immediate costs because service calls require a smaller number of billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization benefits additionally in incidental expenses by minimizing or avoiding system downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management.

Progent's pricing policy for online support is structured to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you are billed only for the services that you actually get. In contrast to typical online service companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and clean model for billing do away with situations where speedy. minor repairs somehow end up as big tabs. Progent's skill at dealing with technical issues efficiently translates into your business saving money.

Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned a set of optimized technologies and field-tested processes which ensure the maximum level of effectiveness for online help and repair for small company IT systems. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology allows the experts of Progent's remote service group to connect to your network without compromising system security.

Progent's sophisticated customer support reporting system keeps extensive records for the service that Progent's customers have received. Progent's authorized engineers have the benefit of the history of support provided to each Progent client by any Progent consultant. This history of trouble tickets and resolutions is stored as a readily exploitable internal knowledge base that allows Progent's online technical experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and close relationships with major vendors such as Cisco and Microsoft make available additional massive support databases and permit quick response from vendors' in-house engineering staff with the result that Progent's remote consulting experts are able to find the most efficient solutions in the least time.

Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Cleveland Ohio or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network support, go to Immediate Emergency Support.

Online Network Support Services Provided by Progent
Progent's online technical support experts have credentials in a comprehensive array of products and technologies. This breadth of technical skills enables Progent's consultants to manage virtually any crisis likely to crop up in a small or midsize company information system. Certifications earned by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.

To provide assistance to clients with multi-operating system networks, Progent also offers the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Online technical services provided by Progent to companies in Cleveland include:

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a wide array of computer technology such as network infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows integration, VMware products for server economization and simplified administration, and transitioning from older applications to the latest MS Windows or Linux solutions. Progent's group-oriented methodology for solving technical problems enables quick escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers service costs.

  Progent's UNIX and Linux support engineers can provide emergency remote assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX
  Major Linux variants for which Progent offers expertise include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert certification is the premier accreditation for network engineers, and certifies a person's networking knowledge at the expert level. Cisco qualified CCIEs can handle the most intractable challenges occurring in network infrastructure design, installation, management, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with IOS network management utilities and developing workarounds or identifying program patches. CCIEs are an exceptional value since their depth of experience enables them to find solutions for even the most difficult problems quickly. In typical cases, less qualified service providers can wrestle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes. Few consulting firms make CCIEs accessible to support small and mid-size businesses. Progent can provide fast phone access to a CCIE so you can get urgent support for severe network infrastructure problems that are impacting worker efficiency but are outside the experience of your local computer service personnel. Progent's Cisco-qualified CCIE consultants can connect to your computer system using state-of-the-art on-line support tools in order to provide quick, secure, and economical analysis and repair. Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular selection of infrastructure devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.

• Authorized Microsoft Windows Support
  Progent's Microsoft-expert online service experts offer network troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can help your company with a broad variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2019 integration, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid deployment expertise, SharePoint Server 2019 planning and integration, Microsoft Teams migration expertise, Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online planning, Small Business Server 2011 support, and Windows Essentials cloud integration.

  Progent in addition offers a wide range of remote PC desktop support such as Windows 7 migration support, moving to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.

• CISM and CISSP Certified Network Security Professionals
  Progent's certified CISSP, ISSAP, and CISM security engineers offer a range of system protection solutions to strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to clean up rapidly following a serious breach. Security consulting services offered by Progent include: in depth security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious assaults; configuring firewalls; building secure architectures for off-site and mobile access; securing your messaging system from viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers expert remote consulting services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that utilize local resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.

• Help Desk Support
  Progent's Call Center programs for small businesses with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center support services are intended for smaller companies who don't have the money or time to assemble and manage an internal Help Desk Call Center but who require fast access to an effective Call Center with proficient phone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.

  Progent’s Co-managed Help Desk services make it possible for your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.

  Progent's Call Center consulting support can assist you in building an effective new Help Desk Call Center or enhancing your current one, evaluating or modifying Call Center software products to address the unique requirements of your corporation, or adding temporary online personnel to reinforce your internal Help Desk Call Center group during high-demand events like software migrations, major upgrades, or rolling out new applications.

  Progent's Help Desk Call Center team of seasoned network experts offers your computer users in Cleveland Ohio fast assistance from a large support resource with years of background providing phone support and online repair service for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center the reputation as a significant enabler of business success, and Progent's policy is to resolve rather than simply report IT problems.

• Business Applications Support: Training, Customization, and Problem Solving
  Progent's Applications Experts staff offers online advanced engineering expertise and education in special business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom development, and training for popular Microsoft business applications including CRM, Office Project, Office Word, and Office Excel. To learn more concerning Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

  Progent's Mac consultants can nurture the creative elements of Mac computing by offering remote help services and education in graphics, audio, and video. Progent's support professionals can provide assistance in a large selection of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects such as scanning or digitizing audio/video or integrating an audio/video post production studio.

  Remote Network and Server Monitoring Services
  Progent offers companies in Cleveland Ohio remote network monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so that your computer maintenance is proactive and automated. By uncovering looming issues before they result in crashes, automated monitoring can ward off inconvenient and expensive service failures. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that support a mix of OS platforms.

Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.