For small and midsize companies located in Cleveland or anywhere in the state of Ohio, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, plus the services of CISA and CISM-accredited security engineers to handle advanced security design and disaster recovery preparedness.
Progent's online support services represent excellent value because they have the practical background and the advanced technology to resolve the majority of network issues rapidly. Efficient support lowers immediate costs because service calls require fewer chargeable minutes. Remote support also avoids the cost of sending a consultant to your location. Your company saves additionally in incidental costs by reducing or eliminating system outages and related costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced just for the services that you actually get. In contrast to many online support companies, Progent imposes no initialization charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing eliminate situations where speedy. minor fixes manage to turn into big tabs. Progent's skill at dealing with problems quickly results in your company spending less cash.
Progent's Remote Support Technologies
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies which permit the maximum degree of efficiency for remote technical support and repair for small and midsize business computer systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology enables the engineers of Progent's online support team to communicate with your company's network remotely without violating network security.
Progent's proprietary customer support reporting application keeps comprehensive records describing all support that Progent's clients have been provided. Progent's team service personnel have access to the specifics of services provided to every client by every Progent engineer. This archive of issues and resolutions is structured as an easily exploitable support database that permits Progent's remote support professionals to share their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft permit access to other extensive support databases and allow quick response from manufacturers' internal product engineers so Progent's remote consulting specialists can come up with the most efficient resolutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote services in Cleveland or anywhere in Ohio or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's remote network support engineers offer advanced credentials in a comprehensive array of disciplines. This breadth of IT skills permits Progent's engineers to handle almost any problem that may crop up in a small company network. Credentials held by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To support companies with mixed-OS environments, Progent also offers the support of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online technical support services provided by Progent to companies in Cleveland and throughout the state of Ohio include:
Additional Support Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a wide array of computer technology such as system infrastructure, email systems, network and process security, UNIX/Linux and Windows integration, virtual server products for server hardware economization and easy administration, and migration from older applications to current Microsoft Windows or Linux solutions. Progent's team-oriented approach to solving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance for analyzing anomalies within UNIX/Linux systems powered by leading variants of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for networking consultants, and certifies an individual's networking skills at the master level. Cisco qualified CCIEs can deal with the most intractable challenges associated with network infrastructure planning, installation, maintenance, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management tools and developing alternate approaches or identifying software updates. CCIEs are an excellent cost-effectiveness because their deep expertise enables them to resolve even the most intractable problems rapidly. In many instances, less qualified service providers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Few consulting firms make Cisco-qualified CCIEs available to support small and medium sized companies. Progent can provide fast phone access to a CCIE so your company can receive timely help for serious network problems that are impacting business productivity but are not within the comfort zone of your local IT service group or consultant. Progent's Cisco-qualified CCIE engineers can connect to your network using the latest on-line support tools in order to perform efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's top-selling family of infrastructure appliances such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified Microsoft Windows Support
Progent's Microsoft-certified online support professionals offer computer system repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 design and configuration,
Skype for Business Server migration consulting, Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of remote PC desktop support such as Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISM and CISSP security engineers offer a range of security services that can bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against attacks or help your company to recover rapidly after a serious breach. Security consulting services offered by Progent include: in depth network security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; fast recuperation from malicious attacks; integrating firewalls; establishing safe techniques for off-site and mobile access; protecting your email system from spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting services to help organizations of any size integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that utilize on-premises IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the services of seasoned online consulting experts for contract IT projects that small businesses often need. Billing rates for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology allows customers to execute major initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Cleveland Business Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Call Center service offerings for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk services are designed for smaller organizations who lack the money or time to build and maintain an internal Help Desk but who need fast response from an efficient Help Desk with professional phone assistance plus the available expertise to escalate complex problems to high-level engineers.
Progentís shared Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading PSA tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk or improving your current one, selecting or enhancing Call Center software products to handle the unique demands of your corporation, or providing temporary phone support staff to supplement your internal Help Desk resources during high-demand scenarios like software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of experienced network consultants gives your computer users in Cleveland or anywhere in the state of Ohio fast contact with an efficient support resource with substantial background delivering phone consulting and remote troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center the reputation as a solid enabler of company productivity, and Progent's target is to fix and not simply track network problems.
Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff can supply phone-based advanced consulting support and training in specific business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and training for Microsoft applications such as CRM, MS Project, Word, and Excel. To find out additional information concerning Progent's expertise, custom programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac experts can nurture the creative aspect of Apple Mac environments by offering phone-based help support and education in imaging, audio, and video. Progent's consultants can provide assistance in a range of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special procedures such as capturing or digitizing audio or video or integrating an audio/video production facility.
Online Network Monitoring Support
Progent offers businesses in Cleveland, or anywhere in the state of Ohio, online computer system monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so your IT support is proactive and automated. By uncovering looming trouble spots before they evolve into downtime, automated monitoring can ward off stressful and costly service crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or systems that support a combination of operating systems.
To contact Progent about urgent phone-based support with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
Cleveland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cleveland Metro Area.
Progent locations in the Cleveland Metro Area