For small and midsize companies in Cleveland or anywhere in Ohio, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has delivered remote support to companies in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure problems, plus the services of CISA and CISM-certified security engineers to help with high-level security design and disaster recovery planning.
Progent's remote support engineers offer excellent leverage because they are equipped with the practical background and the advanced technology to resolve the majority of information system issues quickly. This lowers direct costs because service calls take up fewer chargeable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization benefits even more in indirect expenses by minimizing or avoiding system downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's billing policy for remote help is designed to maximize the impact of your network support dollar. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the services that you actually get. In contrast to typical online service organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing prevent situations where speedy. minor solutions somehow end up as big tabs. Progent's skill at dealing with technical issues quickly results in your company conserving cash.
Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested processes that promote the highest degree of efficiency for online technical support and troubleshooting for small business information systems. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to interface to your company's system remotely without breaching system security.
Progent's proprietary service database application keeps thorough histories describing the service that Progent's clients have received. Progent's team service personnel have the benefit of the records of assistance provided to every client by every Progent consultant. This history of problems and fixes is structured as a conveniently searchable proprietary database that allows Progent's online support professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's advanced accreditations and working relationships with key technology companies including Cisco and Microsoft make available additional extensive technical databases and permit quick response from vendors' in-house product engineers so Progent's online service specialists can find the most efficient resolutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote support in Cleveland or anywhere in Ohio or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network support, go to Immediate Emergency Support.
Remote Network Support Services Offered Progent
Progent's online technical service engineers offer certified skills in a comprehensive set of disciplines. This broad scope of technical skills permits Progent's engineers to address almost any problem that may take place in a small company network. Certificates earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To support companies with multi-operating system networks, Progent also offers the support of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Online technical support services Offered by Progent to small businesses in Cleveland and anywhere in the state of Ohio include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services address a wide spectrum of information technology including system architecture, email solutions, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware economization and easy administration, and migration from legacy applications to current Microsoft Windows or Linux-based solutions. Progent's team-based approach to solving technical issues promotes fast escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent phone-based help for resolving problems affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the premier recognition for network infrastructure engineers, and certifies a consultant's network technology skills at the master level. Cisco qualified CCIEs can resolve even the most stubborn issues encountered in network infrastructure design, installation, management, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying software patches. Cisco CCIEs provide exceptional value since their deep expertise allows them to find solutions for the most intractable problems rapidly. In typical cases, less seasoned service providers can wrestle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes.
Few support organizations make Cisco CCIEs available to help small and medium sized companies. Progent can provide fast phone contact with a Cisco CCIE so your company can get urgent support for complex network issues that are impacting worker efficiency but are outside the experience of your regular network maintenance resources. Progent's CCIE consultants can tie into your computer system via the latest remote support tools to perform efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's market leading selection of infrastructure devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed APs, VoIP systems, Catalyst family switches, plus Virtual Private Network technology.
Authorized Windows Experts
Progent's Microsoft-premier online service experts can provide computer repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of support professionals who can help your company with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration expertise,
SharePoint 2019 design and integration,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full range of online desktop support including Windows 7 migration support, preparing for to 64-bit workstation applications, configuring Office 2010, and streamlining workstation deployment.
CISM and CISSP Certified Network Security Engineers
Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a range of security services that can strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help your company to clean up quickly following a serious breach. Security services offered by Progent include: comprehensive security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm assaults; installing firewalls; building secure architectures for off-site and mobile communication; defending your messaging infrastructure against viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support to help organizations of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that combine local resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent can provide the services of seasoned online consulting experts for special projects that small companies frequently need. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology allows clients to complete major projects within budget and on schedule. Progent's special remote consulting services include:
How Your Cleveland Business Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk programs for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Call Center support services are a convenient solution for small organizations who don't have the resources to build and maintain an in-house Call Center but who require quick access to a dependable Help Desk Call Center with proficient phone support as well as the available expertise to escalate complex trouble tickets to high-level engineers.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or enhancing your current one, identifying or customizing Help Desk Call Center application software to meet the unique requirements of your business, or providing temporary phone support personnel to work with your existing Help Desk Call Center resources during demanding situations like software transitions, mass updates, or installing brand new applications.
Progent's Help Desk staff of experienced network experts offers your workers in Cleveland or anywhere in the state of Ohio fast assistance from an effective technical support resource with years of background providing telephone-based help and online diagnostics for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center the reputation as a major contributor to business performance, and Progent's aim is to resolve instead of simply record network issues.
Applications Services: Education, Customization, and Integration
Progent's Applications Experts staff can supply online advanced consulting expertise and education in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Office Word, and Microsoft Excel. To read more information concerning Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac consultants can promote the artistic facets of Mac computing by delivering remote consulting support and education in imaging, sound, and motion video. Progent's support professionals offer help in a range of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs such as scanning or digitizing audio or video or establishing an audio/video production facility.
Remote Network and Server Monitoring Services
Progent offers businesses in Cleveland, or anywhere in the state of Ohio, online network monitoring support powered by MS System Center Operations Manager network monitoring, customized by Progent to fit your environment so your computer support is proactive rather than reactive. By exposing looming issues before they result in downtime, remote monitoring can ward off disruptive and costly network breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems based on multiple OS platforms.
To contact Progent about emergency remote support with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
Cleveland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cleveland Metro Area.
Progent locations in the Cleveland Metro Area