For small companies located in Cleveland Ohio, Progent provides support for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX and Microsoft technology. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex infrastructure issues, plus the assistance of CISSP-certified security consultants to help with high-level security design and business continuity planning.
Progent's remote support services represent exceptional leverage because they have the practical experience and the sophisticated tools to resolve most information system issues quickly. Efficient support reduces direct expenses since service calls accumulate fewer billable minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your company benefits additionally with incidental costs by reducing or avoiding system downtime and associated costs due to business discontinuity, disgruntled clients, idle workers, and distracted executives.
Progent's billing model for remote help is structured to get the most out of your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you actually get. Unlike many remote service firms, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing avoid situations where quick fixes somehow end up as large tabs. Progent's skill at dealing with problems efficiently results in your company saving cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has developed a collection of customized tools and field-tested methodologies which ensure the highest degree of efficiency for remote engineering help and repair for small and midsize company IT networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access permits the staff of Progent's Technical Response Center to connect to your company's computer system without breaching system security.
Progent's powerful customer support database system maintains comprehensive records of all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of assistance provided to each Progent customer by any engineer. This archive of trouble tickets and repairs is organized as a readily accessible internal knowledge base that allows Progent's remote support experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with major technology companies including Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit fast access to vendors' internal engineering staff so Progent's online consulting experts can come up with optimal solutions in the least time.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Cleveland Ohio or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT support, go to Immediate Emergency Support.
Phone-based Technical Support Services Available from Progent
Progent's remote technical service engineers offer advanced credentials in a comprehensive set of disciplines. This breadth of technical skills allows Progent's consultants to manage almost any problem likely to occur in a small business network. Credentials awarded to Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with multi-OS networks, Progent also provides access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based technical services provided by Progent to clients in Cleveland include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide range of computer technology including network architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware economization and simplified administration, and migration from legacy applications to current Windows or Linux-based solutions. Progent's group-oriented approach to solving technical issues enables fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent remote assistance for troubleshooting problems affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Major Linux versions for which Progent offers expertise include:
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure professionals, and certifies an individual's network technology knowledge at the master level. CCIEs know how to resolve the most difficult issues occurring in network infrastructure design, installation, management, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management utilities and developing workarounds or identifying program updates. CCIEs offer excellent value because their deep experience enables them to find solutions for the most intractable problems quickly. In typical instances, less qualified service providers can wrestle for hours or days with the same problems that a CCIE can dispose of in minutes.
Few service firms make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent offers quick telephone access to a CCIE so you can receive urgent assistance for complex network problems that are lowering worker efficiency but are outside the scope of your regular IT maintenance resources. Progent's Cisco CCIE consultants can interface to your environment using sophisticated on-line troubleshooting tools to perform fast, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular selection of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network solutions.
Certified MS Windows Experts
Progent's Microsoft-expert remote service experts can deliver computer system troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can assist your company with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of remote desktop support services such as Windows 7 integration, moving to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's certified CISM and CISSP network security engineers offer a variety of system protection solutions to enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to clean up quickly following a serious penetration. Security services available from Progent cover in depth network security audits using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick cleanup after virus and worm assaults; integrating firewalls; establishing secure techniques for off-site and mobile communication; securing your messaging system from spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online support services to help businesses of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent can provide the services of seasoned remote consulting professionals for special IT projects that small companies frequently need. Billing charges for ongoing consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important areas of information technology enables customers to complete major projects economically and on schedule. Progent's project-based online engineering services include:
How Your Cleveland Ohio Business Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Help Desk support programs for small companies with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are designed for smaller organizations who don't have the money or time to build and maintain an in-house Help Desk Call Center but who want fast response from a dependable Help Desk with proficient telephone support plus the available expertise to escalate the most challenging problems to high-level engineers.
Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Call Center or revamping your established one, selecting or enhancing Help Desk application software to address the particular requirements of your corporation, or providing temporary phone support personnel to reinforce your existing Call Center group to deal with unusually busy situations like software transitions, mass updates, or installing brand new business software.
Progent's Help Desk Call Center team of experienced network professionals gives your customers in Cleveland Ohio instant assistance from a reliable support group with extensive background providing telephone-based help and remote diagnostics for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center perception as a crucial driver of business success, and Progent's goal is to fix instead of merely document network issues.
Applications Services: Education, Development, and Integration
Progent's Applications Consulting Team can supply online advanced consulting support and training in specific business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for popular Microsoft applications such as CRM, Project, Office Word, and MS Office Excel. For more on Progent's expertise, customization, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac experts can promote the imaginative components of Apple Mac computing by providing remote consulting services and education in graphics, audio, and motion video. Progent's consultants can provide expertise in a large selection of Macintosh programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific procedures such as scanning or digitizing audio/video or putting together an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent can provide businesses in Cleveland Ohio remote computer system monitoring support powered by Microsoft Operations Manager network monitoring, adapted by Progent for your environment so that your network support is proactive and automated. By exposing possible trouble spots before they cause downtime, proactive monitoring can ward off disruptive and costly information system failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that incorporate a mix of operating systems.
To contact Progent about emergency phone-based support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.
Progent locations in Cleveland region
|1717 Brittain Rd
Akron, OH 44310
|Akron Network Support Services
|534 Delaware Ave
Buffalo, NY 14202
|Buffalo Network Support Services
|2515 Jay Ave.
Cleveland, OH 44113
|Cleveland Network Support Services
|20 S 3rd St, Suite 210
Columbus, OH 43215
|Columbus Network Support Services
|301 W 1st St, Suite 200
Dayton, OH 45402
|Dayton Network Support Services
|535 Griswold St
Detroit, MI 48226
|Detroit Network Support Services
|921 E Dupont Rd
Fort Wayne, IN 46825
|Fort Wayne Network Support Services
|606 Liberty Ave
Pittsburgh, PA 15222
|Pittsburgh Network Support Services
|19785 W 12 Mile Rd
Southfield, MI 48076
|Southfield Network Support Services
|5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
|Toledo Network Support Services
|250 Yonge St
Toronto, ON M5B 2L7
|+1 647 317 9100
|Toronto Network Support Services