Fast Phone Support for Cleveland Ohio UNIX or Linux NetworksFor small companies located in Cleveland Ohio, Progent provides technical support for computer systems based on UNIX or Linux or for environments that include a combination of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security engineers to help with high-level security architecture and business continuity preparedness.

Progent's remote technical support engineers offer exceptional leverage because they are equipped with the real-world background and the sophisticated tools to resolve the majority of information system issues rapidly. This reduces direct costs because solutions take up a smaller number of billable minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company saves even more in incidental expenses by minimizing or avoiding system outages and associated losses stemming from business disruption, upset clients, unproductive employees, and distracted management.

Progent's billing policy for remote help is designed to maximize the impact of your IT service investment. Progent charges by the minute for phone consulting, so you are invoiced exclusively for the services that you receive. Unlike typical remote support organizations, Progent requires no service activation charge or minimum fees. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where speedy. minor repairs somehow turn into substantial invoices. Progent's skill at solving technical issues efficiently results in your company saving cash.

Progent's Remote Support Technologies
Over time, Progent has developed a collection of optimized technologies and field-proven methodologies which ensure the highest level of efficiency for remote consulting and repair for small business information systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to connect to your system without compromising system security.

Progent's advanced customer support reporting application keeps thorough records of all support that Progent's customers have been provided. Progent's team consultants have access to the specifics of services rendered to every Progent client by any consultant. This database of problems and responses is organized as an easily exploitable internal knowledge base that enables Progent's online support engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's advanced certifications and working associations with major technology companies including Cisco and Microsoft make available other vast support databases and permit fast response from vendors' internal product engineers with the result that Progent's remote service specialists are able to come up with optimal solutions in the least time.

Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone services in Cleveland Ohio or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.

Online Technical Services Available from Progent
Progent's remote network support professionals offer advanced credentials in a comprehensive set of products and technologies. This broad range of capability enables Progent's engineers to handle virtually any problem that may occur in a small or midsize company network. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.

To help clients with mixed-OS environments, Progent also offers the skills of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Phone-based technical services provided by Progent to customers in Cleveland include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services address a wide array of computer technology such as system infrastructure, email solutions, network and process security, UNIX and Windows integration, VMware products for server hardware consolidation and simplified administration, and migration from legacy systems to the latest MS Windows or Linux solutions. Progent's team-based approach to solving technical issues enables quick escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX/Linux consultants can offer emergency online help for analyzing problems affecting UNIX/Linux networks based on popular derivatives of UNIX such as:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX OS
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX
    Major Linux variants for which Progent can provide expertise include:
    • RedHat Linux
    • SUSE
    • Debian GNU/Linux
    • Slackware

  • Talk to a Cisco CCIE for High-level Network Troubleshooting
    Cisco CCIE Engineers for Cleveland OhioThe Cisco CCIE credential is the premier accreditation for network engineers, and validates an individual's network technology knowledge at the master level. Cisco qualified CCIEs can handle even the most stubborn problems associated with network planning, deployment, administration, security, and problem solving. CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness because their deep experience allows them to fix even the most difficult problems quickly. In many instances, less experienced consultants can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Few support providers make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can receive timely support for serious network issues that are crippling business productivity but are outside the experience of your ordinary IT support resources. Progent's Cisco CCIE support experts can connect to your environment via state-of-the-art on-line support technology to provide efficient, secure, and economical analysis and remediation. Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling selection of networking devices including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP systems, Catalyst switches, plus VPN solutions.

  • Certified Microsoft Windows Support
    Windows Experts for Cleveland OhioProgent's Microsoft-premier remote support experts offer computer system problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support professionals who can assist your company with a wide range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2019 integration, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment support, SharePoint Server 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online training, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent also offers a full array of online PC desktop support and troubleshooting services such as Microsoft Windows 7 migration, moving to 64-bit workstation software, integrating Office 2010, and streamlining workstation deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Experts
    CISSP Certified Network Security Specialists for Cleveland OhioProgent's qualified CISM and CISSP network security engineers offer a variety of system protection solutions that can strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against attacks or help you to clean up rapidly following a serious penetration. Security consulting services offered by Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; fast recuperation from malicious attacks; setting up firewalls; building safe architectures for off-site and mobile communication; defending your messaging infrastructure from spam and directory harvest attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online support services to help companies of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that combine physical resources along with cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing high-level consulting services online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects that small companies often request. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology enables customers to execute critical projects within budget and on time. Progent's project-based remote engineering services include:
  • Help Desk Services
    Progent's Call Center support programs for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are ideal for small companies who don't have the money or time to create an in-house Help Desk Call Center but who need quick access to a dependable Call Center with professional phone support plus the available expertise to escalate the most challenging tasks to high-level engineers.

    Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the leading PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center consulting support can guide you in establishing an effective new Call Center or enhancing your current one, identifying or customizing Help Desk Call Center application software to meet the particular requirements of your corporation, or adding temporary phone support personnel to work with your internal Call Center group during unusually busy events like software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk staff of veteran information technology experts gives your clients in Cleveland Ohio fast contact with a reliable support resource with substantial experience offering phone support and remote repair service for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center the reputation as a solid contributor to business efficiency, and Progent's target is to resolve instead of simply record technical problems.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based professional engineering support and training in special business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft business applications such as CRM, Project, Word, and Office Excel. To learn more on Progent's consulting, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Mac consultants can nurture the creative components of Apple Mac environments by offering remote help services and education in graphics, sound, and motion video. Progent's support professionals offer help in a large selection of Macintosh programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific procedures like capturing or digitizing audio or video or building an audio/video production lab.

    Remote Network Monitoring Support
    Progent offers companies in Cleveland Ohio remote network monitoring services centered around MS Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so your IT support is proactive and automated. By uncovering potential problems before they grow into network outages, automated monitoring can ward off inconvenient and expensive service failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that incorporate multiple OS platforms.

How Your Cleveland Ohio Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote help with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent.

Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Cleveland region

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
United States
(412) 387-1444 Pittsburgh Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services
Toronto 250 Yonge St
Toronto, ON M5B 2L7
+1 647 317 9100 Toronto Network Support Services

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