For small companies located in Cleveland Ohio, Progent offers help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the assistance of CISSP-accredited security consultants to help with high-level security design and business continuity preparedness.
Progent's online technical support engineers offer exceptional leverage due to the fact that they are equipped with the real-world background and the advanced technology to resolve the majority of information system problems quickly. Efficient support reduces immediate expenses since service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization saves even more in incidental expenses by reducing or avoiding system outages and related costs due to business discontinuity, upset customers and vendors, idle employees, and distracted executives.
Progent's pricing model for remote support is structured to get the most out of your network support dollar. Progent bills by the minute for phone consulting, so you pay just for the services that you receive. Unlike typical online support companies, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and simple policy for billing do away with situations where speedy. minor fixes manage to end up as large invoices. Progent's penchant for dealing with technical issues efficiently translates into your company spending less money.
Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned an arsenal of customized tools and field-proven processes which permit the maximum degree of effectiveness for online consulting and troubleshooting for small company information networks. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology allows the staff of Progent's online support team to connect to your environment remotely without breaching network security.
Progent's advanced technical support reporting application keeps detailed histories of the support that Progent's customers have received. Progent's authorized engineers have the benefit of the records of assistance rendered to each client by every Progent consultant. This history of anomalies and responses is organized as a quickly retrievable internal database that allows Progent's remote support experts to share their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with important technology companies including Cisco and Microsoft make available other vast technical knowledge bases and permit priority response from vendors' internal engineering staff with the result that Progent's remote service experts can determine the most efficient solutions promptly.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Cleveland Ohio or to find out more about Progent's online support programs, contact Progent at
Remote Support Services Offered Progent
Progent's remote consulting engineers possess advanced credentials in an extensive set of products and technologies. This broad scope of capability allows Progent's engineers to tackle almost any problem likely to occur in a small business network. Certificates earned by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, CCDA and CCDP.
To help customers with mixed-OS networks, Progent also provides access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote services Offered by Progent to companies in Cleveland include:
Progent's UNIX/Linux consultants can provide urgent remote help for resolving anomalies within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Progent in addition can deliver a wide range of remote desktop consulting and support services such as Microsoft Windows 11 migration help and planning and deploying Microsoft 365 cloud environments for Windows workstations.
Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the top PSA tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center consulting support can assist you in building an effective new Help Desk or revamping your current one, selecting or enhancing Help Desk Call Center software to address the unique needs of your company, or providing temporary phone support personnel to supplement your existing Help Desk Call Center group to handle high-demand events such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Call Center staff of experienced network consultants offers your workers in Cleveland Ohio fast contact with an effective support resource with extensive experience delivering phone consulting and remote repair service for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center the reputation as a key driver of company productivity, and Progent's target is to fix rather than just annotate technical issues.
Progent's Apple Mac professionals can promote the imaginative aspect of Macintosh systems by offering remote help support and training in graphics, audio, and motion video. Progent's consultants can provide assistance in a large selection of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures like capturing or digitizing audio/video or configuring an audio/video post production facility.
Online Network Monitoring Services
Progent can provide businesses in Cleveland Ohio remote network monitoring support based on Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your business so that your computer maintenance is proactive and automated. By uncovering emerging problems before they cause network outages, remote monitoring can avoid disruptive and expensive service failures. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that incorporate a mix of platforms.
Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.
City | Address | Phone | Link |
Akron | 1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 | Akron Network Support Services |
Buffalo | 534 Delaware Ave Buffalo, NY 14202 United States |
(716) 442-2400 | Buffalo Network Support Services |
Cleveland | 2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 | Cleveland Network Support Services |
Columbus | 20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 | Columbus Network Support Services |
Dayton | 301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 | Dayton Network Support Services |
Detroit | 535 Griswold St Detroit, MI 48226 United States |
(248) 233-9443 | Detroit Network Support Services |
Fort Wayne | 921 E Dupont Rd Fort Wayne, IN 46825 United States |
(260) 264-4700 | Fort Wayne Network Support Services |
Pittsburgh | 606 Liberty Ave Pittsburgh, PA 15222 United States |
(412) 387-1444 | Pittsburgh Network Support Services |
Southfield | 19785 W 12 Mile Rd Southfield, MI 48076 United States |
(248) 233-9443 | Southfield Network Support Services |
Toledo | 5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 | Toledo Network Support Services |
Toronto | 250 Yonge St Toronto, ON M5B 2L7 Canada |
+1 647 317 9100 | Toronto Network Support Services |