UNIX, Linux, Sun Solaris, Mac OS X Remote Technical Support for

For small businesses in Cleveland Ohio, Progent offers help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISSP and CISM-accredited security engineers to help with advanced security design and business continuity planning.

Progent's online technical support engineers represent exceptional value because they are equipped with the practical experience and the advanced technology to solve most information system problems rapidly. This reduces immediate costs since service calls accumulate a smaller number of billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally in indirect expenses by minimizing or avoiding system outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management.

Progent's billing model for remote support is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you pay only for the support that you actually get. In contrast to typical online service companies, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing eliminate situations where speedy. minor repairs somehow end up as substantial tabs. Progent's penchant for disposing of problems quickly results in your company saving cash.

Progent's Online Support Tools
Over time, Progent has refined an arsenal of customized tools and field-proven processes that allow the maximum degree of effectiveness for remote engineering help and troubleshooting for small business computer systems. Progent provides protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's Technical Response Center to access your environment remotely without compromising system security.

Progent's sophisticated service reporting system stores comprehensive records describing the support that Progent's clients have received. Progent's staff service personnel have the benefit of the details of assistance provided to every Progent customer by every consultant. This database of problems and repairs is organized as an easily searchable internal knowledge base that allows Progent's online support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced certifications and close associations with major technology companies including Cisco and Microsoft make available other extensive support knowledge bases and allow quick access to manufacturers' in-house product engineers so Progent's online service experts can determine optimal solutions promptly.

Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote services in Cleveland Ohio or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, go to Immediate Urgent Support.

Remote Support Services Provided by Progent
Progent's phone-based technical service professionals offer advanced credentials in an extensive array of products and technologies. This breadth of technical skills allows Progent's consultants to manage almost any problem likely to crop up in a small or midsize business information system. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, CCDA and CCDP.

To help customers with mixed-operating system networks, Progent also provides access to engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Online technical support services Offered by Progent to customers in Cleveland include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a wide array of computer technology including network architecture, email systems, network and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy management, and migration from older systems to current MS Windows or Linux-powered environments. Progent's group-based approach to resolving network problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service expense.

  Progent's UNIX and Linux support engineers can provide emergency phone-based help for resolving anomalies affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • BSD
  • SCO
  • Silicon Graphics IRIX
  Major Linux versions for which Progent offers expert support include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure engineers, and validates an individual's networking skills at the expert level. CCIEs can resolve the most stubborn problems associated with network planning, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal support staff in isolating anomalies with IOS network administration utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional value because their deep experience permits them to find solutions for the most difficult problems rapidly. In typical cases, less seasoned consultants can wrestle for hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Few consulting firms make Cisco CCIEs accessible to help small and mid-size companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can receive urgent help for severe network problems that are lowering business efficiency but are beyond the comfort zone of your local network maintenance providers. Progent's Cisco CCIE consultants can interface to your network via the latest remote support technology to perform quick, safe, and affordable diagnosis and remediation. Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading family of infrastructure devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network technology.

• Authorized Windows Support
  Progent's Microsoft-certified remote support engineers offer computer system troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a broad range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint 2019 planning and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration consulting, Lync Server integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online planning, SBS Server support, and Windows Essentials cloud integration.

  Progent in addition offers a broad range of remote PC desktop support services such as Microsoft Windows 7 migration, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.

• CISM and CISSP Certified Network Security Professionals
  Progent's certified CISSP, ISSAP, and CISM security engineers offer a range of system protection solutions that can improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist you to clean up rapidly after a damaging penetration. Security services available from Progent cover thorough security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recuperation from virus and worm attacks; installing firewalls; establishing secure techniques for remote and mobile communication; guarding your messaging infrastructure from spam and directory harvest attacks; and initiating 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent offers expert online support to help businesses of any size connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your IT team to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that utilize physical resources along with public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud integration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of background providing advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.

• Help Desk Call Center Expertise
  Progent's Call Center support programs for small companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are designed for smaller organizations who don't have the money or time to assemble and manage an in-house Call Center but who want fast response from a dependable Call Center with proficient phone support as well as the available expertise to escalate complex tasks to advanced engineers.

  Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.

  Progent's Help Desk consulting expertise can assist you in building an efficient new Help Desk Call Center or enhancing your current organization, identifying or customizing Call Center software products to handle the unique requirements of your business, or providing occasional phone support staff to work with your in-house Help Desk team during high-demand scenarios such as software migrations, major updates, or installing brand new applications.

  Progent's Help Desk Call Center team of experienced network professionals gives your customers in Cleveland Ohio fast access to an efficient network service group with extensive background offering phone help and online diagnostics for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a significant contributor to business efficiency, and Progent's goal is to resolve rather than merely annotate technical issues.

• Business Applications Services: Training, Programming, and Problem Solving
  Progent's Applications Experts Group provides remote professional consulting expertise and training in key business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Office Word, and Office Excel. To find out more concerning Progent's expertise, customization, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

  Progent's Mac professionals can nurture the creative elements of Macintosh computing by delivering remote consulting support and training in graphics, audio, and video. Progent's consultants can provide expertise in a large selection of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also assist you with special jobs like capturing or digitizing audio/video or building an audio/video production studio.

  Online Network Monitoring Support
  Progent offers companies in Cleveland Ohio online computer system monitoring support powered by MS Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so that your network support is proactive and automated. By uncovering looming trouble spots before they grow into full-scale emergencies, remote monitoring can head off disruptive and costly information system failures. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that incorporate a variety of platforms.

Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.