UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Emergency Help for
Cleveland Enterprise IT Network Infrastructure
For small companies in Cleveland Ohio, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered remote support to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex infrastructure issues, as well as the services of CISSP and CISM-accredited security consultants to handle high-level security architecture and business continuity preparedness.
Progent's remote technical support engineers represent exceptional leverage due to the fact that they have the real-world background and the sophisticated tools to solve most information system issues quickly. Efficient support lowers direct costs because service calls accumulate a smaller number of billable minutes. Remote help also avoids the cost of sending a consultant to your office. Your company benefits additionally with incidental costs by reducing or avoiding network downtime and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's pricing model for online help is structured to get the most out of your network support dollar. Progent charges per minute for telephone-based assistance, so you are billed just for the services that you actually get. In contrast to typical remote service organizations, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and clean model for billing save you from scenarios where quick solutions somehow turn into major invoices. Progent's penchant for handling technical issues quickly translates into your business saving cash.
Progent's Remote Service Tools
Over the years, Progent has fine tuned an array of optimized tools and field-proven processes that promote the maximum level of efficiency for remote consulting and repair for small business computer systems. Progent offers protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to link to your environment without breaching system security.
Progent's proprietary customer support database system includes comprehensive records describing all service that Progent's customers have received. Progent's authorized engineers have access to the specifics of support rendered to each Progent client by every engineer. This history of issues and responses is organized as a readily exploitable internal database that enables Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the value of Progent's support improves over time. Progent's high-level certifications and close associations with important technology companies including Cisco and Microsoft permit access to additional massive support knowledge bases and permit priority response from manufacturers' internal engineering staff so Progent's online consulting experts can find the best solutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Cleveland Ohio or to find out more about Progent's online support programs, contact Progent at
Online Technical Services Provided by Progent
Progent's remote technical support professionals have advanced credentials in a comprehensive set of disciplines. This broad scope of technical skills permits Progent's engineers to resolve practically any crisis likely to crop up in a small or midsize business information system. Certifications awarded to Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to businesses with mixed-operating system environments, Progent also offers the skills of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services provided by Progent to customers in Cleveland include:
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UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a broad spectrum of information technology including system architecture, messaging systems, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and easy administration, and migration from legacy applications to the latest Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for solving network issues promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers service costs.Progent's UNIX and Linux consultants can provide emergency remote assistance for analyzing anomalies affecting UNIX/Linux systems powered by popular versions of UNIX such as:
- Apple macOS and OS X
- Solaris
- IBM AIX Operating System
- HP-UX
- BSD
- SCO UNIX
- SGI/Irix
- RedHat
- SUSE
- Debian-GNU
- Slackware
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Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure professionals, and indicates a consultant's networking knowledge at the master level. CCIEs can deal with even the most stubborn challenges encountered in network planning, deployment, administration, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management tools and coming up with workarounds or identifying software updates. CCIEs are an excellent value since their broad expertise enables them to solve even the most complex problems rapidly. In common cases, less experienced service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting firms make CCIEs available to assist small and medium sized businesses. Progent offers quick telephone access to a Cisco authorized CCIE so you can get urgent support for serious network infrastructure issues that are impacting worker efficiency but are outside the comfort zone of your regular IT support resources. Progent's CCIE support experts can tie into your network via state-of-the-art remote support tools to perform efficient, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's top-selling family of infrastructure products including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network technology.
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Certified Windows Support
Progent's Microsoft-certified remote service professionals offer computer system repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can help your company with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 planning and integration, Microsoft Teams configuration help, Skype for Business migration support, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full range of online desktop support and troubleshooting services such as Microsoft Windows 7 migration help, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
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CISSP and ISSAP Premier Network Security Consultants
Progent's certified CISM and CISSP network security consultants can provide a variety of system protection solutions to bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist your business to clean up quickly following a damaging penetration. Security support services offered by Progent cover comprehensive security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recuperation from malicious attacks; configuring firewalls; designing safe architectures for off-site and mobile connectivity; guarding your messaging infrastructure from spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help companies of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that combine local IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent offers the services of seasoned remote consulting experts for contract IT projects that small businesses frequently need. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote engineering services include:
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Call Center Expertise
Progent's Help Desk Call Center service offerings for small and midsize businesses with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller businesses who lack the resources to build and maintain an in-house Help Desk Call Center but who want fast access to a dependable Help Desk Call Center with proficient phone support plus the in-depth expertise to escalate complex problems to high-level consultants.Progent's shared Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the leading professional services automation (PSA) tool for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk or revamping your current one, evaluating or enhancing Call Center software products to address the particular demands of your company, or providing occasional online staff to work with your internal Help Desk Call Center team to handle demanding scenarios like software migrations, major updates, or installing brand new applications.
Progent's Call Center team of veteran information technology professionals offers your clients in Cleveland Ohio rapid access to a reliable technical support group with substantial experience providing phone support and remote repair service for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center perception as a key contributor to company efficiency, and Progent's goal is to resolve instead of simply report technical problems.
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Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts staff provides remote professional engineering expertise and training in special business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for popular Microsoft business applications including CRM, MS Project, MS Office Word, and Microsoft Office Excel. For more information about Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.Progent's Mac consultants can promote the imaginative components of Apple Mac systems by providing phone-based consulting services and training in graphics, sound, and video. Progent's support professionals can provide expertise in a large selection of Macintosh creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific procedures like capturing or digitizing audio or video or setting up an audio/video production lab.
Online Network and Server Monitoring Services
Progent offers companies in Cleveland Ohio online network monitoring services based on Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your business so that your IT support is proactive rather than reactive. By detecting potential issues before they cause downtime, system monitoring can head off inconvenient and expensive network failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a combination of OS platforms.
To contact Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Phone-Based Support, telephone
Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.
| City | Address | Phone | Link |
| Akron | 1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 | Akron Network Support Services |
| Buffalo | 534 Delaware Ave Buffalo, NY 14202 United States |
(716) 442-2400 | Buffalo Network Support Services |
| Cleveland | 2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 | Cleveland Network Support Services |
| Columbus | 20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 | Columbus Network Support Services |
| Dayton | 301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 | Dayton Network Support Services |
| Detroit | 535 Griswold St Detroit, MI 48226 United States |
(248) 233-9443 | Detroit Network Support Services |
| Fort Wayne | 921 E Dupont Rd Fort Wayne, IN 46825 United States |
(260) 264-4700 | Fort Wayne Network Support Services |
| Pittsburgh | 606 Liberty Ave Pittsburgh, PA 15222 United States |
(412) 387-1444 | Pittsburgh Network Support Services |
| Southfield | 19785 W 12 Mile Rd Southfield, MI 48076 United States |
(248) 233-9443 | Southfield Network Support Services |
| Toledo | 5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 | Toledo Network Support Services |
| Toronto | 250 Yonge St Toronto, ON M5B 2L7 Canada |
+1 647 317 9100 | Toronto Network Support Services |
An index of content::
Technical Consultant Citrix OpenCloud Access
virtual application delivery Consultants
Citrix has developed a powerful line of platforms that deliver enterprise-level manageability, scalability, and performance for virtualizing servers and for centralized distribution of virtual Windows desktops and Windows applications. For delivering virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For creating and managing virtual servers, Citrix offers Citrix XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified consultants can help your company to assess the business benefits of Citrix technology and help you plan, validate, deploy, troubleshoot, and maintain Citrix solutions.
24/7 Remote Server Management Cards Consulting Services
Top Remote Server Management Consultant
Remote server management cards give network managers full control over a server without the need for an on-site presence. Using these management cards, all console screen information plus keyboard and mouse functionality are transferred to a remote session to an IT professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can help you to design, deploy, and manage a high-availability business network that includes remote management cards and Progent can utilize these remote server management cards to provide low-cost remote technical support. Progent is familiar with a variety of remote server management cards such as Aten remote management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon eRIC remote management cards.
ransomware cleanup and restore Engineers
Netwalker ransomware hot line Technology Professional
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can help you to halt the spread of an active ransomware attack. Call 800-462-8800
Online Photoshop Training Computer Service Companies
Online Microsoft Project Training Consultant
Progent offers customized online instruction for popular client applications and environments such as Microsoft Office and Microsoft 365 Excel, Word, Access and Project plus Acrobat Writer, Photoshop, Crystal Reports, and Windows 10. Online training provides the benefits of traditional in-person seminars, including immediate interaction between students and trainers, but avoids the expenses of travel and the challenge of trying to synchronize the availability of multiple workers. Available to single students or classes of any size, Progent's virtual training allows the instructor to run the seminar from a remote office and the clients can be spread throughout a campus or across the the U.S. Live online learning supports proven teaching mechanisms like virtual white boards, electronic hand-raising, and collaborative desktops. Classes can be brief and targeted to specific topics or longer in duration and wider in coverage.
Lync Server 2013 Persistent Chat Technology Professional
Top Quality Microsoft Experts Lync Server 2013 Front End Pool Pairing Professionals
Progent's Microsoft consultants can help your company to assess the benefits of Microsoft Lync Server for your environment and can assist you to plan and carry out an installation of Microsoft Lync Server that centralizes the control of Instant Messaging and Presence and improves the output of your in-house staff, at-home workers, and mobile workforce. Progent can also assist you to perform an efficient migration to Microsoft Lync Server 2010 from Office Communications Server or Microsoft Live Communications Server, integrate Microsoft Lync Server 2010 with Exchange Server, Microsoft SharePoint, and SQL Server, show you how to use Lync Server to improve the team-computing capabilities of Microsoft Office applications, and provide online seminars and continuing technical support for Lync and other Microsoft platforms.
Juniper NetScreen 5200 Firewall Firewall Audit
Juniper Networks NetScreen Security Consultant
Progent's Juniper-certified NetScreen engineer can assist your company to configure and optimize NetScreen 5200 and 5400 routers, upgrade from previous NetScreen devices to more current Juniper technologies, and troubleshoot network infrastructure issues in all-Juniper or mixed-technology environments.
IT Consultant Teleworker Video Conferencing
At Home Employees Video Conferencing Help and Support
Progent can assist small and mid-size businesses to deploy and troubleshoot video conferencing technology to allow their at-home workers to communicate efficiently with colleagues and clients.
Support Outsourcing Microsoft Office SharePoint Server 2003
24/7/365 Microsoft Certified Partner SharePoint Server 2003 Remote Technical Support
Progent's Microsoft-certified consultants offer small and medium sized companies IT consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for efficiently connecting people, teams and data. SharePoint Portal Server provides a common location for your workers or customers to connect to, organize, distribute and manipulate useful information, files, and software and to communicate with other people. It enables quicker and better decisions, more effective access across groups and more streamlined business practices. The primary objective of SharePoint Server is to bring together, in a productive way, all of the diverse sources of knowledge accessible within and outside a business network. Windows SharePoint Services join workers, customers, teams and major tasks with the data they've developed in a way that makes data convenient to find, retrieve and re-use.
Training Operating System
Operating System Training
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent faces few competitors. Mid-size businesses who work with familiar freelance consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and productive.
Sun Solaris On-site Technical Support
Solaris Services
If your office computer system combines Solaris technology with Microsoft Windows, Progent can show you how to integrate your servers into a unified environment that allows all your operating systems to run side by side for simple management, transparent dataflow, high availability, enhanced performance, and strong security. Progent's Solaris and MS Windows coexistence support offerings feature IT infrastructure integration and support, consulting for Windows services for UNIX, online server monitoring and management, remote technical help and repair, in-person technical support, and Contact Center outsourcing.
Microsoft Expert VMware Workspace ONE Consultants
24/7 SCCM Computer Network Providers
Progent's Microsoft-certified engineers can help you to streamline desktop PC change and update deployment by delivering support for administration solutions like Configuration Manager, SMS 2003, and WSUS.
Aironet Wave 2 Wi-Fi Access Point Online Support Services
Top Rated Aironet 1600 Access Point Support and Help
Progent's Cisco certified wireless networking consultants can provide affordable online and on-premises support for end-of-life and modern Wave 2 Aironet wireless access points (APs) and Progent can assist you to design and manage wireless solutions that include indoor and outdoor/industrial Aironet APs.
Online Help System Center Operations Manager
Microsoft Experts Consultancy System Center MOM
Progent provides a selection of network service bundles for small companies. These IT outsourcing and network monitoring services are built around the anticipatory problem handling abilities of System Center Operations Manager, a next-generation server and system management product that tracks the reliability, throughput, and safety of your information system and identifies potential problems before they can disrupt your system. With Progent's affordably priced network support programs, small businesses can choose a simple co-sourcing service program based on Microsoft Operations Manager 2007 with server monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing package.
Aironet 1800 Access Point Remote Support Services
Aironet 3800 Access Point Information Technology Consulting
Progent's Cisco CCIE Wi-Fi network consultants offer remote or on-premises integration and troubleshooting services to assist your organization to design, configure, upgrade, tune, manage and debug Aironet Wi-Fi AP environments of any size or topology. Progent's Cisco Wi-Fi controller experts can also assist you to combine your wireless environment with your wired network infrastructure and cloud-hosted resources to build an enterprise-wide connectivity foundation that is simple to manage and scale. Progent also offers affordable Wi-Fi site surveys to assist you to decide the most efficient selection, location and setup of Aironet wireless APs to work with your specific workplace design, building structure, and expected network traffic.
Azure and Cisco AnyConnect Consultants
Azure VHD Engineers
Progent can assist companies of any size to migrate any part of their computing infrastructure to Microsoft Azure. This can streamline IT management and lower hardware expense. Microsoft Azure offers a wealth of public cloud services and Progent can assist you to evaluate the advantages and limitations of different cloud computing architectures supported by Azure. Progent can help you manage cloud-based or hybrid cloud and local applications and network infrastructure and make sure you sidestep the typical mistakes small companies make when moving to a public cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also help you to prepare perimeter firewalls and IPsec VPN tunnels and to manage Apple iOS devices and Android smartphones and tablets.
wi-fi controller Onsite Technical Support
Technical Support Services WLAN controller
Cisco's Catalyst family of Wi-Fi controllers simplify the management of wireless LANs by unifying the configuration and management of Wi-Fi APs, tuning Wi-Fi throughput by limiting the impact of radio frequency congestion, improving Wi-Fi availability with fast failover, and strengthening security by detecting threats and filtering network traffic based on user type and location. Progent can assist your business to deploy Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi networks of all sizes. Progent can help you to maintain and troubleshoot your current Cisco-based Wi-Fi solution or implement an efficient upgrade to Cisco's modern wireless controller solutions.
Microsoft and Cisco Authorized Expert Network Support Consultants New York
Immediate Vermont Designer
Progent's Technical Response Center provides low-cost nationwide extended hours remote assistance for information systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service engineers provide 24x7 telephone help and online secure computer connection to troubleshoot and resolve technical problems quickly and economically.
ProSight Reporting ConnectWise Automate Setup and Support
ProSight Reporting Remote Infrastructure Management Professional
ProSight Reporting is a growing line of real-time reporting tools designed to work with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Network Consulting Juniper SRX100 Router
Best Juniper SRX Series Gateway Technology Consulting
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
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