Urgent Online Support for Cleveland Ohio UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses located in Cleveland Ohio, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft platforms. Progent has delivered remote support to companies in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure problems, plus the services of CISSP-certified security consultants to handle high-level security design and business continuity planning.

Progent's remote support engineers offer excellent leverage due to the fact that they have the practical experience and the advanced technology to solve the majority of network issues rapidly. Efficient support reduces immediate expenses since service calls accumulate a smaller number of billable consulting minutes. Online support also avoids the expense of sending an engineer to your location. Your company benefits even more with indirect expenses by reducing or eliminating network outages and related costs due to business discontinuity, upset clients, idle workers, and de-focused executives.

Progent's billing policy for online help is structured to maximize the impact of your IT service investment. Progent bills by the minute for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to typical remote service organizations, Progent asks for no service activation charge or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent situations where speedy. minor solutions somehow end up as big invoices. Progent's penchant for handling technical issues quickly results in your company spending less cash.

Progent's Remote Technical Support Technologies
Over the years, Progent has refined a collection of customized tools and proven processes which promote the maximum degree of effectiveness for remote help and troubleshooting for small and midsize business IT networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to connect to your company's network remotely without violating corporate security.

Progent's sophisticated service database system keeps comprehensive documentation of the service that Progent's clients have received. Progent's staff service personnel have access to the details of support rendered to each customer by any Progent consultant. This history of anomalies and fixes is stored as a quickly searchable proprietary database that enables Progent's online technical experts to communicate their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft permit access to other massive support knowledge bases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to come up with the best resolutions promptly.

Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Cleveland Ohio or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, go to Immediate Emergency Support.

Online Technical Services Available from Progent
Progent's phone-based support engineers possess credentials in an extensive array of products and technologies. This wide range of capability allows Progent's consultants to address virtually any emergency that may occur in a small or midsize business network. Certificates held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To provide assistance to companies with multi-operating system networks, Progent also offers the services of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote technical support services Offered by Progent to companies in Cleveland include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a wide array of information technology including network architecture, email systems, system and operational security, UNIX/Linux and Windows integration, virtual server products for server hardware economization and simplified management, and transitioning from older applications to current Windows or Linux solutions. Progent's team-based methodology for resolving technical issues enables fast escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.

    Progent's UNIX and Linux support engineers can offer emergency remote assistance for diagnosing problems affecting UNIX/Linux networks based on popular derivatives of UNIX such as:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux versions for which Progent can provide expertise include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware

  • Contact a Cisco CCIE for High-level Network Troubleshooting
    Cisco Infrastructure Consultants for Cleveland OhioThe Cisco Certified Internetwork Expert credential is the highest recognition for network consultants, and certifies a person's network technology knowledge at the expert level. CCIEs can resolve even the most complex challenges associated with network planning, installation, management, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing problems with IOS Software network administration utilities and developing alternate approaches or locating software patches. CCIEs represent an exceptional value since their deep expertise enables them to solve the most intractable problems quickly. In common instances, less experienced engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Few consulting providers make CCIEs accessible to help small and mid-size businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so your company can receive urgent assistance for complex network issues that are impacting worker productivity but are not within the experience of your local IT maintenance personnel. Progent's CCIE consultants can interface to your computer system by means of advanced on-line support technology in order to provide efficient, secure, and affordable analysis and remediation. Progent's CCIEs offer assistance with the entire range of Cisco's popular selection of connectivity products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.

  • Certified MS Windows Support
    MS Windows Expertise for Cleveland OhioProgent's Microsoft-premier remote service experts can provide computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist you with a wide range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2019 deployment, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange 2010 management, SharePoint 2016 migration and hybrid integration support, SharePoint Server 2019 planning and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server planning, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a wide range of online PC desktop support including Windows 7 migration support, preparing for to 64-bit workstation software, integrating Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Premier Network Security Consultants
    CISSP Premier Network Security Experts for Cleveland OhioProgent's certified CISM and CISSP network security engineers can provide a variety of security services that can bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help you to recuperate rapidly after a damaging breach. Security support services offered by Progent cover in depth security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious attacks; installing firewalls; establishing safe techniques for off-site and mobile access; protecting your email infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting to help companies of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize physical resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special projects that small companies often need. Billing charges for ongoing consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to execute major projects within budget and on schedule. Progent's special remote consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for small businesses with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk services are ideal for small companies who lack the money or time to assemble and manage an internal Help Desk but who need quick access to a dependable Help Desk with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the leading PSA tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Call Center consulting services can assist you in establishing an efficient new Call Center or revamping your current organization, selecting or customizing Help Desk software products to address the particular needs of your company, or adding occasional phone support personnel to reinforce your internal Call Center group during high-demand events like software migrations, mass updates, or rolling out brand new business software.

    Progent's Call Center team of veteran network consultants provides your computer users in Cleveland Ohio rapid access to a reliable network service resource with substantial background delivering phone consulting and online troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center the reputation as a solid contributor to business success, and Progent's aim is to fix and not just document technical issues.

  • Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based and in-depth engineering expertise and education in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To read more on Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Apple Mac experts can nurture the creative aspect of Apple Mac systems by offering phone-based help support and education in imaging, sound, and video. Progent's support professionals offer help in a large selection of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common projects such as scanning or digitizing audio/video or establishing an audio/video production facility.

    Online Network and Server Monitoring Support
    Progent offers businesses in Cleveland Ohio remote computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so that your computer maintenance is proactive rather than reactive. By exposing looming trouble spots before they cause downtime, automated monitoring can minimize disruptive and expensive information system breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments powered by a variety of operating systems.

How Your Cleveland Ohio Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote support with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent.

Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Cleveland region

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
United States
(412) 387-1444 Pittsburgh Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services
Toronto 250 Yonge St
Toronto, ON M5B 2L7
Canada
+1 647 317 9100 Toronto Network Support Services




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    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the entire threat lifecycle including filtering, identification, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks.

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    IT Consultants Windows Server 2019

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  • 24x7 Expert Microsoft Certified Remote Troubleshooting Office 365 Portal
    Hybrid Office 365 and Exchange Specialist

    Microsoft has made a strong effort to enable transparent hybrid networks that integrate Office 365 Exchange Online and local Exchange systems. This permits you to have specific mailboxes located at your on-premises datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can assist your organization with any facet of designing, integrating and debugging your hybrid Office 365 Exchange Online deployment. Progent's Exchange consultants can deliver as-needed support to help you through challenging technical issues and also offer extensive project management outsourcing to make sure your hybrid Office 365/Exchange initiative is completed on schedule and on budget.

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    For small and midsize businesses, computer security and information assurance and regulatory compliance can be too complex to stay ahead of yet too dangerous to ignore. The largest largest enterprises have been breached, and the leading cloud services have on occasion been taken down. It seems as though there's nowhere to hide. Progent makes it affordable for small and midsize companies to carry out critical security tasks successfully by providing the advantage of billed time to the closest minute with no minimum billing for online help. This means you can have the help of a seasoned computer expert to deliver just the knowledge you need whenever you need it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified security experts can assist you with any aspect of network security including security assessments, malware defense and recovery, spam and email content filtering, email data leak protection, regulatory compliance reporting, and designing a complete security strategy.

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    Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that incorporates more than 25 years of background assisting manufacturing and distribution companies to simplify complex supply chains and streamline key processes in order to get products to market quickly and meet customer commitments consistently. Progent offers the expertise of an ERP consultant with over two decades of experience with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide remote or onsite consulting that spans from as-needed advice to comprehensive solution planning and project management. Sample services offered by Progent for Infor CloudSuite Industrial include installation, upgrades, business analysis, application development, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Excel and SQL integration, disaster recovery planning, and database administration.

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  • ISR Router Remote Technical Support
    ISR Router Remote Troubleshooting

    Cisco offers a full product line of routers that includes appliances built to deliver the protection, bandwidth, and availability demanded by customers ranging from small businesses to global enterprises and ISPs. Cisco routers include support for redundancy, automatic failover, and backup power for improved reliability and network availability. Progent can help you select and integrate Cisco routers to build a reliable infrastructure for your network and to make it economical to grow as you add new users, open new offices, install new services, extend your network to clients and partners, and manage a more mobile workforce. Progent offers expertise in a range of routers powered by the Cisco IOS platform, such as Cisco's 800 series of small business VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, Cisco CRS Carrier Routing System for the network core, plus legacy 3600 and 3700 Series Routers.

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  • ASA 5500-X Firewall with Firepower Online Support Services
    Firepower Management Center Engineer

    The current Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver substantially more performance than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for new installations. Progent's Cisco-premier CCIE network consultants can assist you to maintain your existing PIX or ASA 5500 security appliances or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, deploy, tune, manage and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.

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  • Microsoft Windows 10 Upgrade Engineers
    Windows 10 Pilot Testing Computer Consulting

    Progent's Microsoft-certified consultants can assist organizations of any size to assess Windows 10 or to migrate to Windows 10 from an earlier release of Microsoft Windows. Remote and on-premises evaluation and migration support for Microsoft Windows 10 provided by Progent's consultants include Return on Investment analysis, project management, application and driver compatibility testing, test lab systems, virtualization strategies, Cloud solutions, mobile device management, teleworker connectivity, data and identity security, streamlined provisioning and management, infrastructure optimization, wired/wireless convergence, business continuity planning, custom training for network management personnel and end users, and ongoing Call Center support services.

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  • Network Engineer Entourage
    macOS and Exchange Network Consultant

    Exchange Servers and Apple Mac computers can work together efficiently. Progent's Apple and Microsoft premier experts can help you install Microsoft Entourage and Exchange so your Mac users are able to collaborate with colleagues who use Microsoft Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh software can collaborate, allowing Mac users to get and send email, search the GAL, copy addresses, synchronize appointments, and alert people to meetings with your Microsoft Exchange account. Progent will verify that your Exchange Server is appropriately configured and that LDAP and Outlook Web connectivity are enabled. Progent also offers customized one-on-one Entourage training.

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    After Hours WatchGuard Firebox T70 Firewall Technical Support Services

    Progent provides consulting services for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to select, configure, and maintain a WatchGuard Firewall/VPN appliance that aligns with your security needs and budget. Progent can assist you to maintain legacy WatchGuard firewall appliances or migrate smoothly to current WatchGuard firewall solutions.

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  • Cisco Virtual Private Network Technical Support
    Cisco VPN Network Consulting

    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size business deploy and maintain Ciscoís security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to administer and offer the flexibility to evolve with your changing business requirements. Progentís Cisco-Premier network experts support Ciscoís comprehensive line of products aimed at eliminating data pilfering, virus and worm assaults, DDoS attacks, and other security risks to your information system. Progent can show you how to integrate Cisco products to get safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized client access control framework for user certification, authorization, and tracking from a graphical Web interface.

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  • Wave 2 Wi-Fi controller Computer Engineer Wave 2 wireless controller Integration Support
  • Wi-Fi Site Survey Technology Consulting Remote Wireless Site Survey Engineer
  • Windows 2019 Server Computer Networking Cleveland Windows Server 2012 R2 Professional Services
  • Windows Server 2008 Active Directory Support Windows Server 2008 R2 Online Troubleshooting
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