For small and midsize businesses located in Cleveland Ohio, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft platforms. Progent has delivered remote support to companies in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure problems, plus the services of CISSP-certified security consultants to handle high-level security design and business continuity planning.
Progent's remote support engineers offer excellent leverage due to the fact that they have the practical experience and the advanced technology to solve the majority of network issues rapidly. Efficient support reduces immediate expenses since service calls accumulate a smaller number of billable consulting minutes. Online support also avoids the expense of sending an engineer to your location. Your company benefits even more with indirect expenses by reducing or eliminating network outages and related costs due to business discontinuity, upset clients, idle workers, and de-focused executives.
Progent's billing policy for online help is structured to maximize the impact of your IT service investment. Progent bills by the minute for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to typical remote service organizations, Progent asks for no service activation charge or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent situations where speedy. minor solutions somehow end up as big invoices. Progent's penchant for handling technical issues quickly results in your company spending less cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined a collection of customized tools and proven processes which promote the maximum degree of effectiveness for remote help and troubleshooting for small and midsize business IT networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to connect to your company's network remotely without violating corporate security.
Progent's sophisticated service database system keeps comprehensive documentation of the service that Progent's clients have received. Progent's staff service personnel have access to the details of support rendered to each customer by any Progent consultant. This history of anomalies and fixes is stored as a quickly searchable proprietary database that enables Progent's online technical experts to communicate their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft permit access to other massive support knowledge bases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to come up with the best resolutions promptly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Cleveland Ohio or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, go to Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's phone-based support engineers possess credentials in an extensive array of products and technologies. This wide range of capability allows Progent's consultants to address virtually any emergency that may occur in a small or midsize business network. Certificates held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To provide assistance to companies with multi-operating system networks, Progent also offers the services of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical support services Offered by Progent to companies in Cleveland include:
Additional Consulting Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a wide array of information technology including network architecture, email systems, system and operational security, UNIX/Linux and Windows integration, virtual server products for server hardware economization and simplified management, and transitioning from older applications to current Windows or Linux solutions. Progent's team-based methodology for resolving technical issues enables fast escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency remote assistance for diagnosing problems affecting UNIX/Linux networks based on popular derivatives of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network consultants, and certifies a person's network technology knowledge at the expert level. CCIEs can resolve even the most complex challenges associated with network planning, installation, management, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing problems with IOS Software network administration utilities and developing alternate approaches or locating software patches. CCIEs represent an exceptional value since their deep expertise enables them to solve the most intractable problems quickly. In common instances, less experienced engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes.
Few consulting providers make CCIEs accessible to help small and mid-size businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so your company can receive urgent assistance for complex network issues that are impacting worker productivity but are not within the experience of your local IT maintenance personnel. Progent's CCIE consultants can interface to your computer system by means of advanced on-line support technology in order to provide efficient, secure, and affordable analysis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's popular selection of connectivity products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Certified MS Windows Support
Progent's Microsoft-premier remote service experts can provide computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist you with a wide range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 planning and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of online PC desktop support including Windows 7 migration support, preparing for to 64-bit workstation software, integrating Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier Network Security Consultants
Progent's certified CISM and CISSP network security engineers can provide a variety of security services that can bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help you to recuperate rapidly after a damaging breach. Security support services offered by Progent cover in depth security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious attacks; installing firewalls; establishing safe techniques for off-site and mobile access; protecting your email infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help companies of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize physical resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting experts for special projects that small companies often need. Billing charges for ongoing consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to execute major projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Cleveland Ohio Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for small businesses with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk services are ideal for small companies who lack the money or time to assemble and manage an internal Help Desk but who need quick access to a dependable Help Desk with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the leading PSA tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting services can assist you in establishing an efficient new Call Center or revamping your current organization, selecting or customizing Help Desk software products to address the particular needs of your company, or adding occasional phone support personnel to reinforce your internal Call Center group during high-demand events like software migrations, mass updates, or rolling out brand new business software.
Progent's Call Center team of veteran network consultants provides your computer users in Cleveland Ohio rapid access to a reliable network service resource with substantial background delivering phone consulting and online troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center the reputation as a solid contributor to business success, and Progent's aim is to fix and not just document technical issues.
Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting staff offers phone-based and in-depth engineering expertise and education in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To read more on Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac experts can nurture the creative aspect of Apple Mac systems by offering phone-based help support and education in imaging, sound, and video. Progent's support professionals offer help in a large selection of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common projects such as scanning or digitizing audio/video or establishing an audio/video production facility.
Online Network and Server Monitoring Support
Progent offers businesses in Cleveland Ohio remote computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so that your computer maintenance is proactive rather than reactive. By exposing looming trouble spots before they cause downtime, automated monitoring can minimize disruptive and expensive information system breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments powered by a variety of operating systems.
To contact Progent about emergency remote support with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent.
Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.
Progent locations in Cleveland region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||534 Delaware Ave
Buffalo, NY 14202
||Buffalo Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
||250 Yonge St
Toronto, ON M5B 2L7
|+1 647 317 9100
||Toronto Network Support Services