For small businesses located in Cleveland or anywhere in Ohio, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has provided online support to companies in every state in the United States. (See Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified engineers for challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security architecture and business continuity planning.
Progent's online support engineers offer exceptional value because they are equipped with the real-world experience and the sophisticated technology to resolve the majority of network issues rapidly. This reduces direct costs since solutions accumulate a smaller number of chargeable minutes. Remote help also eliminates the expense of sending a consultant to your site. Your company saves additionally in indirect costs by minimizing or eliminating network outages and associated losses due to business disruption, upset customers and vendors, idle employees, and distracted executives.
Progent's billing model for online help is designed to maximize the impact of your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe only for the support that you actually get. In contrast to typical online support companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for billing save you from scenarios where speedy. minor fixes somehow turn into big tabs. Progent's skill at disposing of problems efficiently results in your business spending less cash.
Progent's Online Support Technologies
Over time, Progent has fine tuned a collection of optimized tools and field-tested processes which ensure the highest degree of effectiveness for online engineering help and troubleshooting for small company IT networks. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology enables the engineers of Progent's Technical Response Center to communicate with your computer system without breaching system security.
Progent's advanced technical support reporting system maintains detailed documentation describing all support that Progent's clients have been provided. Progent's authorized consultants have access to the history of services delivered to every Progent client by every Progent engineer. This database of issues and responses is organized as an easily searchable proprietary knowledge base that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft make available additional extensive technical support databases and permit quick access to manufacturers' in-house support staff so Progent's remote consulting specialists are able to arrive at the best resolutions promptly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Cleveland or anywhere in Ohio or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.
Remote Support Services Provided by Progent
Progent's remote network support experts possess credentials in a comprehensive array of disciplines. This broad range of technical skills allows Progent's consultants to address virtually any crisis that may crop up in a small company network. Credentials awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to businesses with multi-platform environments, Progent also offers the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Online services Offered by Progent to companies in Cleveland and anywhere in the state of Ohio include:
Special Support Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a wide array of computer technology such as system infrastructure, messaging solutions, network and process security, UNIX/Linux and Windows integration, VMware products for server economization and easy administration, and transitioning from older applications to current Windows or Linux-powered solutions. Progent's group-based approach to solving technical problems promotes quick escalation, when required, to engineers with appropriate experience to handle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer emergency online help for analyzing anomalies within UNIX/Linux networks powered by popular variants of UNIX including:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for networking professionals, and validates a person's networking knowledge at the expert level. Cisco qualified CCIEs know how to handle the most stubborn problems associated with network planning, integration, management, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS network management utilities and developing alternate approaches or identifying program updates. CCIEs represent an exceptional cost-effectiveness since their broad expertise allows them to find solutions for the most difficult problems quickly. In many instances, less experienced service providers can struggle for many hours or even days with the same problems that a Cisco CCIE can fix in minutes.
Few support organizations make Cisco CCIEs available to assist small and mid-size businesses. Progent can provide fast phone contact with a Cisco-qualified CCIE so you can receive urgent assistance for serious network infrastructure issues that are crippling worker efficiency but are not within the comfort zone of your regular network service group or consultant. Progent's Cisco-qualified CCIE engineers can connect to your network by means of sophisticated on-line troubleshooting tools in order to provide efficient, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's market leading family of infrastructure devices such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.
Authorized Windows Experts
Progent's Microsoft-premier online service engineers offer computer problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help your company with a broad range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server development,
Skype for Business planning and deployment support, Lync Server management and Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full range of remote desktop support services including Windows 7 migration help, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Premier System Security Experts
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a range of security solutions to improve the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your company to recover quickly after a damaging breach. Security services available from Progent include: thorough network security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; configuring firewalls; designing safe mechanisms for remote and mobile connectivity; guarding your messaging system against viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support to help organizations of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine local IT assets along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent offers the services of world-class online consulting professionals for contract projects that small companies frequently request. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology enables customers to execute major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Cleveland Company Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk programs for small organizations with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are designed for small companies who don't have the budget to create an in-house Call Center but who need fast response from an efficient Call Center with proficient phone assistance as well as the available expertise to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Call Center is intended for larger businesses and serves as a seamless addition to your existing Helpdesk staff. Progent's Virtual Help Desk can act as an escalation alternative to resolve the toughest computer system challenges, or be ready in those instances when your other resources are swamped.
Progent's Help Desk consulting services can aid you in creating an effective new Help Desk or enhancing your current one, identifying or enhancing Call Center software products to meet the particular requirements of your company, or providing temporary online staff to work with your internal Help Desk Call Center team to handle unusually busy situations like software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of veteran network experts offers your clients in Cleveland or anywhere in the state of Ohio quick assistance from an efficient network service resource with extensive background providing telephone-based help and online repair service for computer environments powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk perception as a crucial contributor to business performance, and Progent's policy is to resolve rather than simply track IT issues.
Business Applications Support: Training, Development, and Integration
Progent's Applications Experts staff provides remote and in-depth engineering support and education in key business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for familiar Microsoft applications including Microsoft CRM, MS Office Project, MS Word, and MS Office Excel. To find out more concerning Progent's expertise, customization, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can support the imaginative components of Macintosh systems by offering phone-based consulting support and education in graphics, audio, and video. Progent's consultants can provide expertise in a large selection of Macintosh applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific projects such as scanning or digitizing audio or video or establishing an audio/video post production studio.
Remote Network Monitoring Services
Progent offers businesses in Cleveland, or anywhere in the state of Ohio, remote network and server monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so that your IT support is proactive rather than reactive. By detecting possible trouble spots before they evolve into network outages, system monitoring can head off stressful and expensive information system breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments that incorporate multiple platforms.
To get in touch with Progent about urgent remote support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent.
Cleveland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cleveland Metro Area.
Progent locations in the Cleveland Metro Area