UNIX and Linux Online Support Services for

For small and midsize businesses in Cleveland Ohio, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISSP-certified security engineers to help with advanced security design and business continuity preparedness.

Progent's remote support engineers represent exceptional value due to the fact that they are equipped with the real-world experience and the advanced tools to resolve the majority of information system problems rapidly. Efficient support lowers immediate costs since solutions require fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company saves even more with indirect costs by minimizing or eliminating network outages and related costs resulting from business discontinuity, upset clients, unproductive employees, and distracted executives.

Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges per minute for phone assistance, so you pay just for the services that you actually get. Unlike many remote support organizations, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with situations where speedy. minor fixes manage to end up as substantial invoices. Progent's skill at solving problems quickly results in your company spending less cash.

Progent's Remote Technical Support Tools
Over the years, Progent has developed an array of optimized technologies and field-proven processes which ensure the highest degree of efficiency for online help and troubleshooting for small and midsize business information networks. Progent offers protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the staff of Progent's online support team to access your company's environment remotely without violating system security.

Progent's advanced customer support database system maintains detailed records describing the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of all help delivered to each customer by any Progent consultant. This archive of trouble tickets and solutions is organized as an easily exploitable internal database that allows Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft permit access to additional extensive technical support databases and permit priority response from manufacturers' in-house support staff with the result that Progent's online service experts are able to come up with the best solutions in the least time.

Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Cleveland Ohio or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, go to Immediate Emergency Support.

Phone-based Technical Support Services Available from Progent
Progent's online network support experts possess certified skills in a comprehensive array of technologies. This wide range of capability allows Progent's consultants to resolve virtually any crisis that may crop up in a small or midsize company network. Certifications earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To provide assistance to customers with multi-OS environments, Progent also offers the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.

Remote support services available from Progent to clients in Cleveland include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a broad array of computer technology including system infrastructure, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and simplified management, and migration from legacy systems to current MS Windows or Linux solutions. Progent's team-oriented methodology for solving technical issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service expense.

  Progent's UNIX and Linux support engineers can provide emergency phone-based help for diagnosing anomalies affecting UNIX/Linux networks powered by leading versions of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • BSD
  • SCO
  • SGI/Irix
  Major Linux variants for which Progent offers expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
  The Cisco CCIE certification is the premier accreditation for network engineers, and validates an individual's technical knowledge at the master level. Cisco qualified CCIEs know how to handle even the most difficult issues associated with network planning, installation, management, protection, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs are an excellent cost-effectiveness because their broad experience allows them to resolve even the most difficult problems quickly. In many instances, less seasoned service providers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes. Few service firms make Cisco CCIEs accessible to help small and mid-size companies. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can receive urgent assistance for serious network infrastructure problems that are crippling worker productivity but are outside the comfort zone of your ordinary network service group or consultant. Progent's Cisco CCIE consultants can communicate with your network using advanced on-line troubleshooting technology in order to provide efficient, secure, and affordable analysis and repair. Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular family of connectivity appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network products.

• Authorized Windows Expertise
  Progent's Microsoft-certified remote service professionals can provide network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help your company with a wide range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2019 deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 design and integration, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server training, SBS Server support, and Windows Essentials cloud integration.

  Progent also can deliver a broad range of online desktop support services such as Windows 7 integration, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating PC desktop image creation.

• CISM and CISSP Premier Network Security Professionals
  Progent's accredited CISSP and ISSAP security engineers can provide a range of security solutions that can bolster the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or help you to recover quickly following a serious penetration. Security solutions available from Progent include: comprehensive security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; quick cleanup after malicious assaults; installing firewalls; designing secure architectures for off-site and mobile connectivity; protecting your messaging system against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced online consulting services to help companies of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine local resources as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a range of public cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.

• Help Desk Call Center Support
  Progent's Help Desk Call Center programs for small organizations with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are ideal for smaller companies who lack the resources to create an in-house Help Desk but who need fast communication with an efficient Help Desk Call Center with proficient phone support as well as the technical depth to escalate the most challenging tasks to advanced consultants.

  Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.

  Progent's Call Center consulting services can support you in creating an effective new Help Desk Call Center or improving your established organization, evaluating or modifying Help Desk Call Center application software to address the particular requirements of your company, or adding occasional phone support personnel to reinforce your in-house Help Desk Call Center team during unusually busy scenarios such as software transitions, major upgrades, or installing new business software.

  Progent's Help Desk staff of experienced information technology professionals offers your workers in Cleveland Ohio quick access to a dependable support group with substantial experience providing telephone-based help and remote troubleshooting for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center recognition as a significant driver of business efficiency, and Progent's intent is to resolve rather than merely track network issues.

• Business Applications Support: Training, Custom Programming, and Problem Solving
  Progent's Applications Consulting Group can supply phone-based and in-depth engineering expertise and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office Word, and Office Excel. To read more information about Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

  Progent's Mac experts can nurture the creative components of Mac systems by offering phone-based help support and education in graphics, audio, and motion video. Progent's support professionals offer expertise in a large selection of Macintosh applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special jobs such as capturing or digitizing audio/video or integrating an audio/video production studio.

  Online Network and Server Monitoring Support
  Progent can provide companies in Cleveland Ohio online network monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so your network support is proactive rather than reactive. By spotting emerging trouble spots before they expand into network outages, automated monitoring can head off inconvenient and expensive network failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments that incorporate a mix of operating systems.

Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.