For small and midsize companies in Cleveland or anywhere in the state of Ohio, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex infrastructure issues, as well as the assistance of CISA and CISM-certified security consultants to help with advanced security design and business continuity planning.
Progent's online support services offer exceptional value due to the fact that they are equipped with the practical experience and the advanced technology to resolve the majority of network problems quickly. This reduces direct expenses because solutions accumulate a smaller number of chargeable minutes. Remote support also avoids the expense of sending an engineer to your location. Your organization benefits additionally with indirect expenses by minimizing or eliminating network downtime and related losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted management.
Progent's pricing policy for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you owe just for the services that you actually get. In contrast to typical remote support organizations, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and clean model for pricing prevent situations where fast fixes manage to end up as substantial tabs. Progent's penchant for handling technical issues efficiently translates into your company saving money.
Progent's Remote Service Tools
Over time, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies that promote the highest degree of efficiency for remote engineering help and repair for small and midsize business computer systems. Progent offers safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity permits the staff of Progent's remote service group to communicate with your company's system without compromising corporate security.
Progent's proprietary technical support reporting system maintains detailed histories describing all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of assistance rendered to every customer by every Progent engineer. This archive of trouble tickets and solutions is structured as an easily exploitable proprietary knowledge base that permits Progent's remote support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with major technology companies including Cisco and Microsoft permit access to other extensive support knowledge bases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's remote service specialists can find the best resolutions promptly.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Cleveland or anywhere in Ohio or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.
Phone-based Technical Support Services Available from Progent
Progent's phone-based technical service professionals have certified skills in a comprehensive array of technologies. This breadth of technical skills enables Progent's consultants to address virtually any problem likely to crop up in a small business network. Certifications held by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Associate.
To help customers with mixed-platform networks, Progent also offers access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services available from Progent to small businesses in Cleveland and throughout the state of Ohio include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services cover a broad spectrum of information technology such as network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server economization and easy administration, and migration from legacy systems to the latest Windows or Linux environments. Progent's team-based methodology for solving technical issues enables quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance for analyzing problems affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE certification is the top accreditation for networking consultants, and indicates an individual's network technology knowledge at the expert level. Cisco CCIEs know how to deal with even the most complex issues encountered in network infrastructure planning, deployment, maintenance, protection, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or locating software patches. Cisco CCIEs provide exceptional value because their depth of expertise permits them to solve even the most difficult problems quickly. In common cases, less qualified engineers can struggle for many hours or days with the same tasks that a CCIE can resolve in a few minutes.
Few service firms make CCIEs accessible to assist small and medium sized businesses. Progent offers quick phone contact with a Cisco authorized CCIE so your company can get immediate support for severe network infrastructure problems that are lowering worker productivity but are outside the comfort zone of your ordinary computer service group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your network using the latest on-line troubleshooting technology to provide quick, secure, and economical diagnosis and repair.
Progent's CCIEs can provide consulting for all of Cisco's top-selling family of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, plus VPN products.
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote support experts offer computer system troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist your company with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of online PC desktop support and troubleshooting services including Windows 7 migration help, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISSP and ISSAP network security engineers can provide a range of security solutions to enhance the protection of your UNIX, Linux, Solaris, Mac or Windows network against attacks or help you to clean up rapidly following a serious breach. Security support services offered by Progent include: thorough network security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recovery from malicious assaults; integrating firewalls; establishing secure mechanisms for remote and mobile connectivity; guarding your email system against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting services to help companies of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent offers the services of seasoned remote consulting experts for special IT projects that small companies often need. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology allows clients to complete critical projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Cleveland Company Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk service options for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are intended for smaller businesses who don't have the money or time to build and maintain an in-house Help Desk Call Center but who want quick access to a dependable Call Center with professional phone support plus the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the top professional services automation platform for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center consulting expertise can assist you in building an effective new Help Desk Call Center or enhancing your existing one, identifying or customizing Help Desk Call Center software to meet the special needs of your company, or providing occasional phone support personnel to reinforce your existing Help Desk team to deal with high-demand events such as software migrations, mass updates, or installing brand new business software.
Progent's Help Desk staff of veteran network professionals provides your computer users in Cleveland or anywhere in the state of Ohio quick communication with a dependable technical support group with extensive background providing telephone-based consulting and remote diagnostics for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center perception as a key enabler of business efficiency, and Progent's target is to solve rather than merely track technical issues.
Business Applications Services: Education, Programming, and Integration
Progent's Applications Consulting staff offers phone-based and in-depth consulting support and education in specific application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for familiar Microsoft applications including CRM, Office Project, Office Word, and Microsoft Office Excel. For more information about Progent's consulting, customization, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac consultants can nurture the imaginative elements of Macintosh computing by delivering remote help support and education in imaging, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects like capturing or digitizing audio or video or configuring an audio/video post production facility.
Online Network Monitoring Services
Progent can provide companies in Cleveland, or anywhere in the state of Ohio, online network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so your IT support is proactive rather than reactive. By uncovering looming trouble spots before they expand into network outages, automated monitoring can minimize inconvenient and costly information system crises. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or environments powered by a mix of platforms.
To contact Progent about emergency remote help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
Cleveland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cleveland Metro Area.
Progent locations in the Cleveland Metro Area