UNIX, Linux, Sun Solaris, Mac OS X Remote Support for

For small businesses in Cleveland Ohio, Progent provides technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the services of CISA and CISSP-accredited security engineers to handle advanced security architecture and disaster recovery planning.

Progent's online support services represent exceptional leverage due to the fact that they are equipped with the practical experience and the sophisticated tools to solve the majority of network problems rapidly. Efficient support reduces immediate costs since solutions require fewer billable minutes. Online help also eliminates the expense of sending an engineer to your office. Your organization benefits even more in indirect costs by reducing or eliminating network outages and associated losses resulting from business disruption, upset clients, idle employees, and de-focused management.

Progent's pricing model for remote help is structured to stretch your network support dollar. Progent bills per minute for phone consulting, so you are charged exclusively for the services that you receive. Unlike typical remote service firms, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where fast fixes manage to end up as substantial tabs. Progent's skill at dealing with problems efficiently translates into your company conserving cash.

Progent's Online Service Technologies
Through years of experience, Progent has refined an array of optimized technologies and proven processes which allow the maximum degree of effectiveness for online engineering help and repair for small and midsize company computer networks. Progent offers safe VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access enables the staff of Progent's remote service group to access your company's environment without compromising network security.

Progent's powerful technical support database application includes comprehensive documentation for all service that Progent's clients have received. Progent's team engineers have access to the records of services provided to each Progent customer by every consultant. This history of trouble tickets and responses is stored as a conveniently retrievable support knowledge base that enables Progent's online technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and working associations with important industry leaders including Cisco and Microsoft permit access to additional extensive technical support knowledge bases and allow quick access to vendors' in-house product engineers with the result that Progent's remote consulting experts can find the best solutions promptly.

Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote services in Cleveland Ohio or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network help, go to Immediate Urgent Support.

Remote Network Support Services Provided by Progent
Progent's remote support professionals possess credentials in a comprehensive set of products and technologies. This breadth of technical skills allows Progent's consultants to manage almost any crisis that may occur in a small business information system. Credentials earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.

To help clients with mixed-OS environments, Progent also provides the support of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Remote technical support services provided by Progent to companies in Cleveland include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services cover a wide array of information technology including network infrastructure, email solutions, network and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server economization and easy management, and migration from legacy systems to current Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical problems promotes fast escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service expense.

  Progent's UNIX and Linux consultants can provide urgent phone-based help for resolving anomalies affecting UNIX/Linux networks powered by leading versions of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux versions for which Progent offers expert support include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure consultants, and indicates a consultant's networking skills at the expert level. CCIEs can handle the most stubborn problems surrounding network infrastructure design, installation, administration, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or locating software patches. Cisco CCIEs are an excellent cost-effectiveness since their deep expertise permits them to resolve the most intractable problems rapidly. In common instances, less qualified consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Few consulting firms make CCIEs accessible to help small and mid-size businesses. Progent can provide fast phone access to a CCIE so your company can get immediate assistance for severe network infrastructure issues that are crippling business efficiency but are beyond the scope of your ordinary network support resources. Progent's CCIE consultants can connect to your environment via advanced on-line support tools to perform quick, secure, and economical diagnosis and remediation. Progent's CCIEs can provide consulting for all of Cisco's industry-leading selection of networking devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network solutions.

• Authorized MS Windows Experts
  Progent's Microsoft-expert online support engineers offer computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist you with a broad range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 monitoring and support, SharePoint Server 2016 migration expertise, SharePoint 2019 planning and deployment, Microsoft Teams consulting, Skype for Business planning and deployment consulting, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server planning, Small Business Server consulting, and Windows Essentials cloud integration.

  Progent also can deliver a broad range of online desktop support services such as Windows 7 migration, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.

• CISSP and ISSAP Certified System Security Experts
  Progent's accredited CISSP and ISSAP security consultants can provide a range of system protection solutions that can bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist you to recuperate quickly following a damaging breach. Security solutions offered by Progent cover comprehensive security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recovery from malicious assaults; installing firewalls; establishing secure mechanisms for remote and mobile communication; protecting your messaging system from viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers expert online consulting support to help businesses of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that utilize local resources as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.

• Call Center Support
  Progent's Help Desk Call Center service offerings for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are well suited for small organizations who don't have the resources to assemble and manage an in-house Help Desk Call Center but who require fast communication with an effective Call Center with proficient phone support as well as the technical depth to escalate complex trouble tickets to high-level engineers.

  Progent’s shared Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced support solution based on the top professional services automation platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.

  Progent's Call Center consulting services can support you in establishing an efficient new Help Desk Call Center or improving your existing one, selecting or modifying Help Desk Call Center application software to meet the unique requirements of your business, or adding temporary phone support staff to reinforce your internal Call Center group to deal with demanding situations such as software migrations, mass upgrades, or rolling out new applications.

  Progent's Call Center staff of veteran network experts provides your clients in Cleveland Ohio quick assistance from a reliable technical support resource with extensive background offering phone consulting and remote troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk the reputation as a major contributor to business performance, and Progent's aim is to resolve instead of just annotate IT issues.

• Applications Services: Training, Custom Development, and Problem Solving
  Progent's Applications Consulting staff provides phone-based advanced engineering expertise and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Word, and Excel. To read additional information about Progent's expertise, customization, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

  Progent's Mac experts can promote the creative aspect of Mac computing by delivering remote consulting services and education in graphics, audio, and motion video. Progent's consultants can provide assistance in a large selection of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special procedures like scanning or digitizing audio/video or putting together an audio/video production lab.

  Remote Network and Server Monitoring Support
  Progent can provide companies in Cleveland Ohio remote network monitoring services centered around MS System Center Operations Manager network monitoring, enhanced by Progent to fit your business so that your computer maintenance is proactive and automated. By detecting possible trouble spots before they grow into downtime, proactive monitoring can ward off inconvenient and expensive information system crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks based on multiple platforms.

Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.