For small and midsize companies located in Cleveland Ohio, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for complex connectivity issues, as well as the services of CISA and CISM-certified security consultants to help with advanced security architecture and disaster recovery preparedness.
Progent's online technical support engineers represent exceptional leverage due to the fact that they are equipped with the practical experience and the sophisticated tools to resolve most network issues rapidly. This lowers immediate costs because service calls accumulate a smaller number of billable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your organization benefits additionally in incidental expenses by minimizing or eliminating network downtime and related costs resulting from business disruption, upset clients, unproductive workers, and distracted executives.
Progent's billing model for online help is structured to get the most out of your network support dollar. Progent charges per minute for telephone-based assistance, so you pay exclusively for the support that you receive. Unlike typical online support firms, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing avoid situations where speedy. minor solutions manage to end up as large tabs. Progent's penchant for handling technical issues efficiently translates into your business spending less cash.
Progent's Online Support Technologies
Over the years, Progent has developed an array of optimized tools and field-proven methodologies which promote the highest level of effectiveness for online consulting and troubleshooting for small company IT systems. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity enables the experts of Progent's Technical Response Center to communicate with your company's computer system remotely without breaching corporate security.
Progent's advanced service reporting system stores detailed records for the service that Progent's clients have been provided. Progent's team engineers have the benefit of the history of all help provided to every Progent customer by any Progent engineer. This database of issues and solutions is structured as a conveniently searchable proprietary knowledge base that enables Progent's online technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working relationships with major vendors such as Cisco and Microsoft permit access to other massive technical support knowledge bases and allow quick response from manufacturers' internal product engineers with the result that Progent's online consulting specialists can come up with the best resolutions promptly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote services in Cleveland Ohio or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Urgent Support.
Phone-based Support Services Provided by Progent
Progent's online technical service engineers offer credentials in an extensive array of technologies. This broad range of capability enables Progent's engineers to tackle almost any problem likely to take place in a small company network. Credentials earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To provide assistance to customers with multi-platform networks, Progent also offers access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support provided by Progent to customers in Cleveland include:
Special Support Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services address a broad range of computer technology such as network infrastructure, messaging systems, network and operational security, UNIX and Windows integration, virtual server products for server hardware economization and simplified management, and transitioning from older applications to current Windows or Linux-based solutions. Progent's team-based methodology for resolving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance for diagnosing problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Important Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure engineers, and certifies an individual's technical knowledge at the expert level. CCIEs can deal with even the most difficult problems associated with network design, deployment, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with IOS network management tools and coming up with workarounds or identifying program updates. Cisco qualified CCIEs offer exceptional value since their depth of experience allows them to solve the most complex problems rapidly. In typical cases, less experienced engineers can wrestle for hours or days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few consulting organizations make CCIEs available to assist small and mid-size companies. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can get immediate support for complex network infrastructure issues that are hurting worker efficiency but are not within the scope of your ordinary network maintenance group or consultant. Progent's CCIE support experts can interface to your computer system using state-of-the-art remote troubleshooting technology in order to perform fast, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's popular selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, plus Virtual Private Network technology.
Certified MS Windows Expertise
Progent's Microsoft-expert remote service professionals can provide computer system problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist you with a wide variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of remote desktop services including Windows 7 integration, preparing for to 64-bit desktop applications, integrating Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified System Security Consultants
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of security services that can strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your company to recuperate rapidly following a serious breach. Security consulting services available from Progent include: in depth security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recuperation from virus and worm attacks; installing firewalls; building safe techniques for remote and mobile communication; defending your messaging system against spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support services to help companies of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the services of seasoned remote consulting professionals for contract IT projects that small businesses often request. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these special fields of information technology allows clients to execute critical projects economically and on time. Progent's project-based remote consulting solutions include:
How Your Cleveland Ohio Business Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk Call Center support alternatives for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk support services are a convenient solution for small organizations who lack the budget to assemble and manage an internal Help Desk but who want fast response from an efficient Call Center with proficient telephone support plus the available expertise to escalate complex trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Help Desk or enhancing your established one, identifying or customizing Help Desk Call Center application software to handle the particular needs of your corporation, or providing temporary online personnel to reinforce your existing Call Center resources to deal with unusually busy events like software migrations, mass updates, or rolling out new applications.
Progent's Help Desk team of veteran network professionals provides your customers in Cleveland Ohio rapid contact with an efficient technical support resource with extensive experience offering phone support and online repair service for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center the reputation as a major enabler of business productivity, and Progent's target is to solve and not just report technical problems.
Applications Services: Training, Programming, and Integration
Progent's Applications Consulting Team offers online professional consulting support and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and education for popular Microsoft business applications such as CRM, Project, MS Office Word, and MS Excel. For more on Progent's consulting, custom programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac consultants can promote the creative components of Macintosh systems by offering remote help services and training in imaging, audio, and video. Progent's consultants can provide help in a variety of Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special procedures such as scanning or digitizing audio or video or establishing an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers businesses in Cleveland Ohio online network and server monitoring services based on Microsoft Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so your network support is proactive rather than reactive. By detecting emerging issues before they expand into network outages, remote monitoring can minimize stressful and costly information system breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or networks that incorporate a combination of platforms.
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.
Progent locations in Cleveland region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||534 Delaware Ave
Buffalo, NY 14202
||Buffalo Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
||250 Yonge St
Toronto, ON M5B 2L7
|+1 647 317 9100
||Toronto Network Support Services