For small businesses located in Cleveland or anywhere in the state of Ohio, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, as well as the assistance of CISA and CISSP-accredited security engineers to handle advanced security design and disaster recovery preparedness.
Progent's remote support engineers offer exceptional leverage because they have the real-world background and the advanced technology to solve most network problems quickly. Efficient support reduces immediate costs since solutions require a smaller number of chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your company saves additionally with incidental expenses by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.
Progent's pricing model for online support is designed to get the most out of your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you receive. In contrast to typical online service companies, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and clean model for billing do away with situations where quick repairs somehow end up as large tabs. Progent's skill at handling technical issues efficiently translates into your company spending less cash.
Progent's Online Service Tools
Over the years, Progent has developed a collection of customized tools and field-tested methodologies which allow the highest degree of efficiency for remote consulting and troubleshooting for small and midsize company information networks. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity allows the experts of Progent's Technical Response Center to link to your network without violating network security.
Progent's proprietary customer support reporting system stores detailed records describing all service that Progent's customers have received. Progent's staff service personnel have access to the history of assistance provided to each Progent customer by any engineer. This database of trouble tickets and resolutions is organized as a quickly exploitable support knowledge base that enables Progent's remote support engineers to share their experiences with the whole team to ensure that the value of Progent's support services improves daily. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft permit access to other vast technical support knowledge bases and permit quick access to vendors' internal product engineers with the result that Progent's remote consulting specialists can determine the most efficient resolutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Cleveland or anywhere in Ohio or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network support, visit Immediate Urgent Support.
Online Technical Support Services Offered Progent
Progent's phone-based technical service experts possess advanced credentials in a comprehensive array of disciplines. This wide range of capability allows Progent's consultants to manage practically any problem that may occur in a small or midsize company information system. Certifications held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.
To support companies with multi-operating system networks, Progent also provides the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based technical services available from Progent to companies in Cleveland and throughout the state of Ohio include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a wide range of information technology such as system architecture, messaging systems, network and process security, UNIX and Windows coexistence, VMware technologies for server consolidation and easy management, and migration from legacy systems to current Windows or Linux environments. Progent's group-based approach to resolving network problems promotes quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates repair of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent online help for analyzing anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Important Linux versions for which Progent offers expert support include:
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the premier accreditation for networking consultants, and indicates an individual's technical skills at the master level. Cisco CCIEs can deal with even the most complex issues surrounding network planning, deployment, administration, protection, and problem solving. CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS network administration utilities and developing alternate approaches or locating software patches. Cisco CCIEs represent an exceptional cost-effectiveness since their depth of expertise enables them to resolve the most complex problems rapidly. In typical instances, less qualified consultants can wrestle for hours or days with identical tasks that a CCIE can resolve in minutes.
Few service firms make Cisco CCIEs available to support small and medium sized companies. Progent can provide fast phone contact with a Cisco CCIE so your company can get immediate support for serious network infrastructure problems that are hurting business efficiency but are beyond the comfort zone of your local computer support providers. Progent's Cisco-qualified CCIE engineers can tie into your network by means of the latest on-line support tools in order to perform fast, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's top-selling family of infrastructure products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Certified Microsoft Windows Expertise
Progent's Microsoft-qualified remote service professionals offer computer problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist you with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2013 application development,
Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a full array of remote desktop services including Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Qualified System Security Experts
Progent's certified CISM and CISSP security consultants can provide a range of security services to bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against internal or external threats or help your business to recover quickly after a serious breach. Security consulting services offered by Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious attacks; installing firewalls; establishing secure mechanisms for remote and mobile connectivity; defending your messaging system from spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting services to help companies of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine on-premises IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent offers the skills of seasoned remote consulting experts for contract projects that small companies often need. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important fields of information technology allows customers to complete major projects economically and on time. Progent's special remote consulting solutions include:
How Your Cleveland Business Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support programs for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing support services are a convenient solution for smaller companies who don't have the resources to build and maintain an in-house Call Center but who want fast response from an efficient Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate complex tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a transparent reinforcement of your existing Helpdesk team. Progent's Virtual Help Desk Call Center can serve as an escalation resource to resolve complex technical problems, or be ready in overflow situations when your regular support engineers are too busy.
Progent's Call Center consulting expertise can assist you in establishing an effective new Call Center or revamping your current organization, selecting or modifying Call Center application software to address the special needs of your company, or adding occasional phone support staff to reinforce your in-house Help Desk Call Center team to handle unusually busy scenarios like software migrations, major upgrades, or installing new business software.
Progent's Help Desk team of seasoned information technology experts provides your workers in Cleveland or anywhere in the state of Ohio rapid contact with a reliable network service resource with years of background offering phone help and online repair service for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk the reputation as a solid enabler of business performance, and Progent's goal is to fix rather than simply track network issues.
Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Team offers remote and in-depth consulting support and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for Microsoft applications such as CRM, Project, MS Office Word, and Microsoft Office Excel. For more concerning Progent's expertise, programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac experts can promote the imaginative components of Macintosh systems by delivering remote consulting services and education in imaging, audio, and motion video. Progent's consultants can provide expertise in a variety of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common procedures like scanning or digitizing audio/video or establishing an audio/video production studio.
Remote Network and Server Monitoring Services
Progent offers businesses in Cleveland, or anywhere in the state of Ohio, online computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your environment so your IT support is proactive rather than reactive. By anticipating emerging problems before they result in downtime, proactive monitoring can head off inconvenient and expensive information system breakdowns. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or systems powered by a combination of operating systems.
To contact Progent about urgent remote expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent.