Cleveland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cleveland Metro Area.
Progent locations in the Cleveland Metro Area
For small and midsize businesses located in Cleveland or anywhere in Ohio, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered remote support to companies in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified engineers for complex infrastructure problems, plus the services of CISSP and CISM-certified security engineers to handle advanced security architecture and business continuity planning.
Progent's remote technical support services represent excellent value because they have the real-world experience and the sophisticated technology to resolve most information system issues rapidly. Efficient support reduces immediate costs since service calls take up fewer chargeable minutes. Online help also eliminates the cost of sending an engineer to your site. Your organization benefits even more with indirect expenses by reducing or avoiding system outages and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused management.
Progent's pricing model for online help is designed to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you owe only for the support that you actually get. In contrast to typical remote service firms, Progent requires no initialization charge or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate scenarios where speedy. minor repairs manage to end up as big tabs. Progent's penchant for solving technical issues quickly results in your company saving cash.
Progent's Online Service Tools
Over the years, Progent has developed an arsenal of optimized tools and proven methodologies that permit the highest level of efficiency for remote consulting and troubleshooting for small company IT networks. Progent provides secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity enables the engineers of Progent's remote service group to link to your company's network without compromising corporate security.
Progent's advanced customer support database system keeps thorough documentation describing the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of services rendered to every Progent customer by any Progent engineer. This archive of anomalies and resolutions is organized as a quickly accessible internal database that permits Progent's remote technical professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and close relationships with important technology companies such as Cisco and Microsoft make available other extensive support databases and allow priority access to manufacturers' in-house support staff so Progent's online consulting specialists are able to come up with the most efficient resolutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone services in Cleveland or anywhere in Ohio or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's phone-based network support professionals have credentials in a comprehensive array of technologies. This broad range of IT skills permits Progent's consultants to tackle almost any crisis likely to occur in a small company information system. Certifications awarded to Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support customers with mixed-operating system environments, Progent also provides the skills of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online services provided by Progent to small businesses in Cleveland and anywhere in the state of Ohio include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide spectrum of computer technology including system architecture, email solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and simplified management, and transitioning from legacy applications to current Microsoft Windows or Linux solutions. Progent's group-oriented approach to resolving technical problems promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency remote help for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the top recognition for network infrastructure professionals, and indicates a person's technical knowledge at the master level. Cisco CCIEs know how to resolve the most intractable issues occurring in network planning, integration, management, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network administration utilities and developing alternate approaches or identifying program updates. CCIEs are an exceptional cost-effectiveness because their broad expertise permits them to resolve the most complex problems quickly. In common cases, less qualified consultants can wrestle for hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few service firms make CCIEs accessible to assist small and mid-size businesses. Progent can provide fast telephone contact with a CCIE so your company can get timely help for complex network infrastructure problems that are hurting worker efficiency but are outside the scope of your regular IT support personnel. Progent's Cisco-qualified CCIE consultants can communicate with your computer system by means of advanced on-line troubleshooting technology to perform efficient, secure, and affordable analysis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading selection of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote support experts offer network problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2013 development,
Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of remote desktop consulting and support services including Windows 7 integration, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Qualified System Security Engineers
Progent's certified CISSP and ISSAP network security engineers can provide a range of system protection services that can bolster the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help you to clean up quickly after a damaging penetration. Security consulting services offered by Progent include: in depth network security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious assaults; installing firewalls; designing secure mechanisms for off-site and mobile access; securing your messaging system from spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine local resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent offers the skills of world-class online consulting experts for special IT projects that small businesses often request. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables clients to execute critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Cleveland Company Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk Call Center support alternatives for small companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are well suited for small companies who lack the budget to create an in-house Help Desk but who want fast access to a reliable Help Desk with professional phone support plus the in-depth expertise to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk is intended for larger companies and operates as a transparent extension of your established Helpdesk staff. Progent's Virtual Help Desk can serve as an escalation alternative for the toughest computer system issues, or be available in those instances when your other resources are overwhelmed.
Progent's Call Center consulting services can assist you in building an efficient new Help Desk or improving your current organization, evaluating or customizing Help Desk software products to address the unique demands of your business, or adding occasional online staff to reinforce your existing Help Desk Call Center group to handle high-demand situations like software transitions, mass upgrades, or installing brand new applications.
Progent's Call Center staff of veteran information technology experts offers your workers in Cleveland or anywhere in the state of Ohio quick contact with a large network service resource with years of experience offering telephone-based support and online troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk perception as a significant driver of business performance, and Progent's target is to fix and not merely report technical issues.
Applications Services: Training, Programming, and Integration
Progent's Applications Experts staff can supply remote advanced engineering support and training in special application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft business applications such as CRM, Microsoft Project, MS Office Word, and MS Excel. To learn more information concerning Progent's consulting, programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac experts can promote the creative components of Mac computing by delivering phone-based help services and training in graphics, sound, and motion video. Progent's support professionals offer help in a large selection of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like capturing or digitizing audio/video or integrating an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Cleveland, or anywhere in the state of Ohio, online network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, customized by Progent for your business so your network maintenance is proactive and automated. By detecting possible issues before they grow into crashes, automated monitoring can head off inconvenient and expensive information system crises. Progent can also assist with network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or systems that support a mix of platforms.
To contact Progent about emergency online support with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.