Fast Remote Technical Support for Cleveland Ohio Computer Networks
For organizations in Cleveland Ohio, Progent provides remote support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, plus the services of CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting issues.
Progent's remote support experts offer exceptional value due to the fact that they possess the real-world background and are equipped with the advanced technology necessary to resolve most information system problems quickly. This lowers immediate costs because service calls use up fewer billable consulting minutes. Online help also avoids the expense of sending a consultant to your office. Your company saves even more with indirect expenses by reducing or avoiding network outages and related costs due to business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online technical support expertise is especially valuable for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.
Progent's pricing model for online support is structured to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. In contrast to many remote support organizations, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple policy for billing prevent situations where quick repairs manage to turn into substantial invoices. Progent's penchant for dealing with technical issues quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of customized technologies and field-proven processes that allow the maximum degree of effectiveness for online consulting and repair for information systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's online support team to communicate with your company's computer system without violating corporate security.
Progent's sophisticated technical support reporting system keeps thorough histories for the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of support rendered to each Progent client by any consultant. This history of trouble tickets and resolutions is structured as an easily accessible proprietary knowledge base that allows Progent's remote support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with key vendors such as Cisco and Microsoft open up additional massive technical databases and allow quick response from vendors' in-house product engineers with the result that Progent's remote service specialists can arrive at the most efficient resolutions quickly.
Online support provided by Progent to businesses in Cleveland Ohio include:
Certified MS Windows Expertise
Progent's Microsoft-premier online support professionals can deliver computer problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration expertise, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop consulting and support services to assist you business to deploy, integrate, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the top recognition for network infrastructure professionals, and certifies a consultant's network technology knowledge at the expert level. Cisco CCIEs can resolve even the most difficult issues occurring in network infrastructure design, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in isolating problems with IOS network management utilities and coming up with workarounds or locating software patches. CCIEs represent an exceptional cost-effectiveness because their depth of expertise enables them to resolve problems rapidly. In common instances, less seasoned engineers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE consultants can tie into your computer system via sophisticated remote troubleshooting technology to perform fast, secure, and affordable analysis and repair.
Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.
Progent locations in Cleveland region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||534 Delaware Ave
Buffalo, NY 14202
||Buffalo Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
||250 Yonge St
Toronto, ON M5B 2L7
|+1 647 317 9100
||Toronto Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading family of networking products. Cisco networking support provided by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support services, Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Access Points planning and integration expertise, Cisco WiFi controllers consulting, Cisco VPN and Security Consulting assistance, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's qualified CISM and CISSP security and compliance experts can provide a range of system protection services to bolster the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or help your business to clean up quickly after a damaging breach. Security services offered by Progent include: thorough information security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recovery from malicious attacks; configuring firewalls; establishing safe architectures for remote and mobile connectivity; protecting your email system against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable process for restoring services quickly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based support services to address a wide spectrum of information technologies such as system architecture, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy management in environments that incorporate Linux and Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with migration from legacy systems to Windows or Linux environments. Progent's team-based approach to resolving technical issues enables fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent online assistance diagnosing problems affecting UNIX/Linux systems powered by leading derivatives of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services designed to enable small and medium-size organizations to utilize the same advanced IT solutions used by some of the world's top corporations. Progent's ProSight series of network monitoring and management services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete threat progression including blocking, identification, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, apps and VMs that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so all potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the services of world-class online consulting professionals for contract information technology programs. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important fields of information technology enables customers to execute major projects within budget and on time. Progent's special remote engineering solutions include:
How Your Cleveland Company Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center service options for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Call Center or revamping your established one, identifying or enhancing Help Desk Call Center software to meet the unique requirements of your company, or providing temporary phone support staff to supplement your internal Help Desk team to handle unusually busy events such as software migrations, major updates, or installing new business software.
Progent's Call Center staff of experienced information technology consultants offers your workers in Cleveland Ohio instant access to a large network service group with substantial background offering phone support and online diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center recognition as a major contributor to company performance, and Progent's policy is to fix rather than merely record IT problems.
- Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting Group provides phone-based advanced engineering support and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's consulting, custom development, and training services, see Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Cleveland Ohio online IT infrastructure monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your environment so your computer maintenance is proactive rather than reactive. By spotting emerging problems before they cause network outages, remote monitoring can avoid inconvenient and costly information system failures. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that incorporate multiple OS platforms.
To get in touch with Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Cleveland Ohio, Progent's online network support engineers are ready to provide professional and affordable IT help the instant your company needs it. Long experience delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to fix network problems quickly while eliminating the cost and lost productivity that comes with on-site support visits.
Even if your Cleveland business deals with a local freelance support technician or employs a full time organization that know how to handle ordinary computer problems, Progentís Microsoft certified consultants are available to offer an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either lack the time or the knowledge to fix sudden network crises or particularly tough integration problems.
Features of Progent's Remote Network Support for Cleveland Ohio
Progent's phone help, Internet-based troubleshooting, network security consulting, and system administration services offer offices in Cleveland Ohio the greatest leverage for your IT budget. Whether you require occasional telephone support and Internet-based network repair or full-time Help Desk services and network management, Progent's professionals can deliver your organization world class network support while allowing you to eliminate the expense and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Cleveland Ohio and is also ideal for customers in geographic regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a wide array of Microsoft support tools, service information, and continuing education.
- By the Minute Billing to Reduce Costs
Progent offers online support on a per-minute basis, so you pay only for the support you use. Progent requires no minimum charge for phone support and asks for no periodic subscription fee for support services delivered during regular working hours. This protects you from paying big bills for simple fixes.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco can provide the services of on-staff specialists who have skill in designing, implementing, and managing networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's basic support services include technology integration, MS Exchange consulting, network security design, and shared Help Desk services. Progent's Application Experts Team can provide world-class consulting support for critical business applications. Help available from the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Office Project Support
Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Application Development
MySQL Database Administration and Application Development
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a convenient one-stop source for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and comprehensive information technology solutions that address the special requirements of your business.
- Advanced Remote Access Software
Protected remote access permits Progent's support professionals to see precisely what your customers see. This makes it possible to produce fast solutions to problems that could otherwise require an expensive personal visit. Sophisticated online access software and experienced engineers combine to allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online troubleshooting and remote network analysis.
- Support for Leading VPN Products
Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Service for High System Availability
For companies with line-of-business applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed specifically for budget-constrained organizations whose clients need immediate recourse to a Help Desk service with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT experience, refined support software, and understanding of corporate IT enable offices to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Online Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, at the front lines of network service, performing a broad variety of technical projects for a large array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This means that you get not only expert IT capability, but also a consultant with field-tested approaches for using computer knowledge to fix actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises visits by the minute. Consequently, you pay exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and asks no retainer for services provided during regular business hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast solutions so you will not be tempted to allow less critical problems to fester.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or small support firms who provide scant documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by every consultant to each customer. The practice of documenting and archiving support activity results in more effective support and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock remote monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, system monitoring can keep your information network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.