Fast Online Technical Support for Cleveland Ohio IT Networks
Fast Remote Technical Support for Cleveland NetworksFor companies in Cleveland Ohio, Progent provides online support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's online technical support experts offer exceptional leverage because they possess the practical background and are equipped with the sophisticated technology required to resolve the majority of network problems rapidly. This lowers immediate expenses because service calls use up minimal chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your office. Your organization saves even more in indirect expenses by reducing or eliminating system downtime and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting experience is especially valuable in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.

Progent's billing model for remote help is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the services that you receive. Unlike typical online support organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with situations where fast solutions manage to turn into large bills. Progent's skill at solving problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a collection of customized tools and field-proven methodologies which promote the highest degree of efficiency for remote technical support and repair for computer networks of any size. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's Technical Response Center to access your company's environment without violating corporate security.

Progent's sophisticated customer support database application maintains extensive documentation for the support that Progent's customers have received. Progent's team consultants have the benefit of the specifics of support provided to every Progent client by any Progent consultant. This history of trouble tickets and solutions is organized as a readily retrievable internal database that enables Progent's remote technical professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and working relationships with key technology companies such as Cisco and Microsoft make available additional extensive support databases and allow quick response from manufacturers' internal product engineers with the result that Progent's online consulting experts are able to determine optimal resolutions quickly.

Online technical services provided by Progent to clients in Cleveland Ohio include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services intended to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. Progent's ProSight suite of network monitoring and management services addresses all critical aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so all potential issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows clients to execute major initiatives economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Help Desk service options for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Call Center consulting support can assist you in building an efficient new Help Desk Call Center or revamping your existing organization, identifying or modifying Call Center application software to address the particular requirements of your corporation, or adding temporary online staff to work with your internal Help Desk Call Center team to handle demanding scenarios like software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran network experts offers your clients in Cleveland Ohio instant communication with a large network service resource with substantial experience offering phone support and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center the reputation as a key driver of business success, and Progent's target is to solve instead of merely annotate technical issues.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff provides online professional engineering support and education in special business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, custom programming, and education services, see Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Cleveland Ohio online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your environment so your network maintenance is proactive and automated. By spotting potential issues before they result in network outages, system monitoring can ward off disruptive and expensive service crises. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments powered by a variety of operating systems.
How Your Cleveland Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Cleveland Ohio, Progent's online network support engineers are ready to provide expert and economical IT support whenever your business needs it. More than a decade of providing online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to fix computer problems rapidly while eliminating the expense and lost productivity associated with on-site service visits.

Even if your Cleveland organization relies on a local freelance consultant or employs an in-house IT staff that know how to handle common computer problems, Progentís Microsoft certified engineers can still provide an easy and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to resolve sudden system crises or especially tough integration projects.

Details of Progent's Remote Computer Support for Cleveland Ohio
Progent's phone support, Internet-based troubleshooting, network security expertise, and system administration services give offices in Cleveland Ohio unparalleled leverage for your support investment. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's experts can provide your organization world class network support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT organization. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical expertise, fine tuned support software, and understanding of corporate IT allow companies to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of real-world professional background, in the trenches of IT support, performing a wide variety of technical tasks for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support team. This ensures that you get not only world-class technical capability, but also a consultant with field-tested approaches for applying computer knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person visits per minute. Consequently, you are invoiced only for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for quick fixes so you will not be forced to permit simple problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or small service firms who offer minimal documentation or details of services performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation transmitted by each consultant to every customer. The discipline of detailing and organizing support activity results in more efficient service and eliminates a variety of common problems such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
How Does My Business Start Getting Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



An index of content::



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    Progent's ProSight Email Guard solution uses the technology of leading data security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall.

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    Small to middle size companies can now enjoy all the benefits of Microsoft Operations Manager and also have quick access to Progentís Microsoft and Cisco certified network consulting professionals. With Progent's affordably priced network support packages, mid-size organizations can choose a basic co-sourcing package based on Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing solution. Progent offers expertise in Operations Manager 2007 to provide small and midsize company information systems world-class reliability, protection and productivity.

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    Progent's Microsoft-certified SQL Server 2017 experts can assist you to evaluate the business benefits of migrating to SQL Server 2017 and can assist your organization to design and carry out an efficient migration of your databases and applications to any deployment architecture including local, cloud-based, or hybrid. Progent's consultants offer online or onsite support services ranging from on-demand architecture assessment or debugging to comprehensive project management and co-management to make sure your SQL Server 2017 project is successfully completed on schedule and on budget.

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    Microsoft Windows Server Update Services allows network managers to deploy and track the latest Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft SUS, network support staff can completely and effortlessly manage the distribution of updates that are published through Microsoft Update to servers and workstations in an organization. Progent can help you with complex details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft Windows Server Update Services deployment, configuring client's workstations, establishing the Group Policy settings, and ensuring your Microsoft SUS GPO is linked to an Active Directory container that makes sense for your system environment.

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    Progentís Disaster Recovery/Business Continuity (DR/BC) consultants have in-depth experience helping small and mid-size organizations to minimize system downtime by providing cost-effective remote consulting support for disaster recovery/business continuity (DR/BC) planning, fault-tolerant IT architecture, backup/restore systems, and transparent maintenance. Progentís business continuity experts can help you to develop and test a sensible business continuity strategy that matches your business needs and budget. Progentís disaster recovery engineers can assist you to design, deploy, and maintain resilient technologies such as redundant Internet access, virtualization, fail-over clustering, load balancing, transparent online backup, and multi-location hot backup centers.

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    SQL Server 2000 is a rich, web-aware database and data analysis solution that opens the door to the rapid creation of cutting-edge high-end applications that can provide your company a significant competitive advantage. Microsoft SQL Server 2000 provides core support for XML and the ability to query across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of work helping with Microsoft integration, ensures you success in designing, deploying and supporting Microsoft SQL Server solutions that are seamlessly integrated with other applications powered Microsoft's .NET environment.

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    SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the fast creation of cutting-edge enterprise-class applications that can provide your company a critical competitive advantage. SQL Server features built-in support for XML and the capability to query across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of background supporting Microsoft technology, assures you success in planning, deploying and administering Microsoft SQL Server applications that are well integrated with other applications powered Microsoft's .NET platform.

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    Microsoft has made a strong effort to enable transparent hybrid environments that combine Office 365 and on-premises Exchange systems. This permits you to have specific Exchange mailboxes hosted at your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can help you with any phase of designing, integrating and troubleshooting your hybrid Exchange solution. Progent's Exchange consultants can provide as-needed support to help you resolve stubborn technical bottlenecks and also offer comprehensive project management outsourcing to ensure your hybrid Office 365 initiative is completed on time and on budget.

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  • Les Kent has a 35-year track record of effective technology integration, corporate management, marketing, and operations. He has demonstrated a talent for creating elegant IT solutions during his time as as a system architect, application developer, project manager, deployment expert, and troubleshooter for small companies, start-ups, and global enterprises.

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  • Amazon EC2 AMI Contract Development
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    Progent can provide affordable remote support to help businesses of any size to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Amazon Glacier for value-priced long-term archiving. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, system design, pilot testing, deployment, administration, performance optimization, software license management, disaster recovery mechanisms, and security. Progent can provide advanced expertise with firewall configuration and VPN technology and can help you deploy cloud-based or hybrid cloud networking models that efficiently incorporate Amazon AWS cloud services. Progent offers occasional expertise to help you to overcome technical roadblocks or Progent can provide comprehensive project management outsourcing or co-sourcing to help you move to the Amazon AWS platform on time and on budget.

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    Progentís high availability inter-site connectivity and fault tolerant network infrastructure engineers can help small businesses create zero-downtime Interoffice connectivity by means of fully redundant networks featuring transparent failover. Progentís Cisco Certified Internetwork Experts can design and implement ultra-reliable Inter-office networks based on non-stop EIGRP network routers or non-stop OSPF deployment of Cisco routers. Progent can show you how redundant connections and transparent fail-over offers economical non-stop interoffice networking.

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    Progentís Microsoft-certified consultants can provide small and midsize companies computer consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, groups and information. SharePoint Portal Server offers a common spot for your workers or customers to connect to, manage, share and manipulate useful information, files, and applications and to communicate with one another. It enables faster and more intelligent decisions, more effective sharing across teams and more economical business practices. The primary goal of SharePoint Server is to bring together, in a relevant way, all of the many sources of information available inside and without an organization. Windows SharePoint Services join workers, customers, teams and major tasks with the knowledge theyíve developed in a manner that makes data convenient to find, download and re-use.

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    Progent provides customized remote training for a range of desktop apps and environments such as Microsoft Office Excel, Word, Publisher and Visio plus Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Remote training offers the benefits of conventional in-person instruction, such as immediate communication between students and trainers, but eliminates the expenses of transportation and the hassle of trying to accommodate the schedules of many students. Offered to single students or classes of any size, Progent's virtual training allows the trainer to run the seminar from a remote office while the clients can be spread throughout an office or all over the country. Virtual learning deploys powerful learning aids like broadcast white boards, real-time questions, and shared applications. Sessions can be short and personalized to specialized subjects or longer in duration and broader in scope.

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    Progent's Microsoft-certified consultants can provide online or in-person support to assist companies of any size to plan, implement, manage, and troubleshoot a backup solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to migrate from older versions of SCDPM or from another backup platform, and Progent can integrate your Data Protection Manager implementation for onsite, cloud, or hybrid environments. Progent can provide occasional help for fixing especially challenging issues, or full project management services. Progent's consultants can also help your business to incorporate Data Protection Manager into an enterprise-class disaster recovery plan.

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    Microsoft Lync Server 2010 supports IM, Real Presence, voice/video conferencing, desktop collaboration, and both IP-based and public switched telephone network calling. Lync Server 2010 can enhance the capability of Microsoft Exchange Server, SharePoint Server and Office or Office 365 and streamlines management via integration with Windows AD. Lync 2010 can also reduce expenses by doing away with Voice-over-IP hardware and subscription fees, PBX systems, or conventional video conferencing technology. Progent's certified IM and Presence experts can provide online and onsite support services to help your company to maintain and troubleshoot your existing Lync Server 2010 environment or assess the benefits of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also assist your organization to plan and carry out a smooth Skype for Business migration.

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    Progentís team of Microsoft and Cisco Premier experts average more than ten years of hands-on industry background, at the front lines of IT support, executing a broad range of technical tasks for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This guarantees that you get not only expert technical skills, but also a consultant with proven approaches for applying technical knowledge to resolve real-world IT problems quickly.

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    Progent can provide fast remote access to Cisco-certified CCIE networking consultants. Progent's CCIE experts can link to your network via powerful remote support utilities to deliver quick and economical troubleshooting and repair of urgent network issues.

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    Progentís Wireless Consulting Services offer a convenient, affordable option for businesses of all sizes to configure, manage and troubleshoot cutting edge wireless network technology. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to plan and install appliances such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile email and web-based business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    Progent's CCIE-certified network infrastructure consultants offer high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability solutions.

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    Progent can assist you in all facets of your upgrade to Exchange Server 2016 including planning high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; determining storage requirements for your virtual machines, databases and logs; setting up HLB for high-availability CAS services; designing, configuring and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; preparing your firewall; creating SSL certs; providing client integration with Office desktop or Office 365; and configuring Outlook on the web.

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    Progent's CISM-certified security consultants can show you how to secure your Mac network through expert services such as performing security audits, recovery from virus and worm attacks, setting up firewalls, implementing secure remote and mobile connectivity, installing automated programs for defense against viruses, spam, and malware, and developing a company-wide security plan adapted for the particular objectives of your business network.

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