Immediate Remote Technical Support for Cleveland Ohio Networks
For organizations located in Cleveland Ohio, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with challenging networking problems, as well as the services of CISA and CISSP-accredited security experts to handle advanced security architecture and troubleshooting jobs.
Progent's remote technical support experts provide exceptional value because they possess the practical experience and are equipped with the sophisticated technology necessary to solve most information system problems quickly. This reduces direct expenses since solutions require fewer billable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally in incidental expenses by minimizing or eliminating system downtime and related costs stemming from business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive online technical support expertise is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's billing model for remote help is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the support that you receive. Unlike typical online support firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing avoid situations where quick solutions somehow end up as big bills. Progent's skill at handling problems efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized tools and field-tested methodologies that permit the highest degree of efficiency for online help and troubleshooting for IT networks of all sizes. Progent offers safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's Technical Response Center to interface to your system without breaching network security.
Progent's advanced customer support reporting system maintains thorough histories describing the support that Progent's clients have received. Progent's authorized engineers have access to the specifics of services provided to every customer by every Progent engineer. This history of trouble tickets and resolutions is structured as a quickly retrievable proprietary database that enables Progent's online support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft make available other vast technical support databases and allow priority response from manufacturers' internal support staff with the result that Progent's online service experts can come up with the best solutions promptly.
Online support offered by Progent to clients in Cleveland Ohio include:
Certified Windows Support
Progent's Microsoft-premier online service professionals can deliver computer repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist you with a broad variety of platform support services such as Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint 2016 migration consulting, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Programming,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop services to help you company to deploy, configure, repair, and manage workstations and laptops based on Windows. Progent's PC desktop support services include offering Windows 11 planning and migration consulting and Windows 10 configuration assistance, plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure engineers, and certifies an individual's networking skills at the expert level. Cisco-qualified CCIEs can resolve the most challenging problems surrounding network infrastructure planning, installation, management, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs represent an excellent value because their depth of expertise permits them to resolve problems quickly. In common cases, less experienced consultants can wrestle for many hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can connect to your computer system by means of state-of-the-art on-line support tools in order to perform fast, safe, and affordable analysis and repair.
Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.
Progent locations in Cleveland region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||534 Delaware Ave
Buffalo, NY 14202
||Buffalo Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
||250 Yonge St
Toronto, ON M5B 2L7
|+1 647 317 9100
||Toronto Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's popular selection of infrastructure devices. Cisco technology consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones configuration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet APs deployment support, Cisco wireless controllers integration consulting, Cisco Security and VPN Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Engineers
Progent's qualified CISM and CISSP cybersecurity experts can provide a variety of security services that can enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist you to clean up rapidly after a serious breach. Security support services offered by Progent cover thorough network security and compliance assessment using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm assaults; setting up firewalls; building safe techniques for remote and mobile access; defending your messaging infrastructure from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting support to help companies of any size integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services such as Microsoft 365 integration with local Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent process for recovering services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can generate reports to confirm full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to design, deploy, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer online support services to cover a wide spectrum of computer technologies such as system architecture, email systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy administration in networks that combine Linux and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from older systems to Microsoft Windows or Linux-powered environments. Progent's team-based methodology for solving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers support expense.
Important Linux variants for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced IT solutions used by many of the world's top enterprises. Progent's ProSight line of IT management outsourcing services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your data backup processes and allow transparent backup and rapid recovery of vital files, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss caused by equipment failures, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed backup services are best suited for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your dynamic IT network. In addition to optimizing the security and functionality of your IT network, Progent's patch management services allow your in-house IT staff to concentrate on line-of-business initiatives and tasks that deliver maximum business value from your network. Read more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a secured application and give your password you are requested to confirm who you are via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized as this second form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate several verification devices. For details about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of in-depth reporting plug-ins designed to work with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Cleveland Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Call Center support alternatives for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the top professional services automation tool for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center staff of experienced information technology experts gives your customers in Cleveland Ohio instant access to a large network service group with extensive background delivering phone support and remote repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk recognition as a solid enabler of company productivity, and Progent's goal is to resolve instead of just document technical issues.
- Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts staff offers online professional consulting expertise and training in key business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. For additional information on Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center2, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Cleveland Ohio remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can tune SCOM for your environment so that your computer support is proactive rather than reactive. By uncovering potential problems before they cause full-scale emergencies, proactive monitoring can minimize stressful and costly service crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems that incorporate a mix of platforms.
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Cleveland Ohio, Progent's online network support engineers are ready to provide effective and affordable IT help the instant your company requires it. Over two decades of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to repair IT problems rapidly while eliminating the cost and lost productivity associated with on-site service calls.
Even if your Cleveland organization works with a regular independent consultant or maintains an in-house organization that can handle day-to-day computer issues, Progent's Microsoft certified engineers can still offer an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either lack the availability or the knowledge to resolve unexpected network crises or particularly tough integration projects.
Features of Progent's Remote Computer Support for Cleveland Ohio
Progent's phone help, Internet-based repair, system security expertise, and network administration services offer companies in Cleveland Ohio the greatest leverage for your support budget. Whether you need occasional telephone help and Internet-based network repair or full-time Help Desk call center services and network management, Progent's professionals can provide your business world class IT support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to offices in Cleveland Ohio and is also ideal for customers in more remote areas that lack technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a wide array of Microsoft support tools, technical databases, and on-going training.
- Per Minute Billing to Minimize Costs
Progent offers online support on a by-the-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum charge for phone help and imposes no monthly retainer for support services provided during regular working hours. This protects you from facing big invoices for simple repairs.
- Access to Cisco Network Design Professionals
Progent's registered experts for Cisco offers help from authorized specialists with experience in designing, deploying, and troubleshooting networking environments based on Cisco products. Progent can provide a CCIE or CCNP to help you build high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Team
Progent's basic support services include technology integration, MS Exchange Server expertise, network security design, and Help Desk sharing services. Progent's Application Experts group offers in-depth consulting expertise in specific business applications. Support available from the Application Experts Group covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project Support
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL DBA Services and Software Development
Apple Mac Help
Amazon MWS Software Integration
By providing a convenient one-stop source for IT generalists and specialists, Progent is able to tailor timely, cost-effective, and thorough IT solutions that meet the special needs of your business.
- State of the Art Remote Access Tools
Secure remote access permits Progent's support professionals to see exactly what your users see. This makes it possible to produce fast fixes to issues that could otherwise demand an expensive personal visit. Sophisticated remote access tools and expert technicians combine to enable Progent to resolve most network problems quickly and affordably. Progent is an industry leader in online support and remote system tracking.
- Support for Leading VPN Products
Progent can provide safe VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- Round-the-Clock Support for High Network Availability
For companies with mission-critical applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on MS Operations Manager, this offering can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-conscious businesses whose workers require immediate recourse to a Help Desk Call Center with effective phone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical expertise, fine tuned support tools, and understanding of corporate IT allow offices to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Online Computer Support from Progent?
- Certified Expertise in Microsoft's Entire Range of Servers
Progent can provide world-class expertise for Microsoft's popular server platforms with services that include Microsoft Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 support, Microsoft Windows 2003 upgrades, MS Exchange 2019 Server deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person help by the minute. Consequently, you owe exclusively for received support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum fee and requires no monthly commitment for services delivered during normal working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick solutions so you won't be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Businesses who work with trusted independent consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer round-the-clock remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your information network from painful and expensive availability losses.
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.