Immediate Online Technical Support for Cleveland Ohio Networks
Urgent Remote Support for Cleveland NetworksFor organizations located in Cleveland Ohio, Progent provides online technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve challenging networking problems, as well as the assistance of CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.

Progent's online support experts offer excellent leverage due to the fact that they have the practical experience and have access to the sophisticated tools needed to resolve most information system problems quickly. This lowers direct costs since solutions require minimal chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your location. Your organization benefits additionally with indirect expenses by minimizing or eliminating system outages and related costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive online consulting know-how is especially important for businesses that rely on public clouds for vital network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's billing model for remote support is designed to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced just for the services that you actually get. Unlike typical online service organizations, Progent requires no initialization charge or minimum fees. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where quick repairs somehow end up as big bills. Progent's skill at solving technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of customized technologies and field-proven methodologies that allow the highest level of efficiency for remote engineering help and repair for information systems of any size. Progent's Technical Response Center can connect to your network remotely without violating system security.

Progent's advanced service database application includes comprehensive records describing all service that Progent's clients have been provided. Progent's team engineers have access to the history of assistance rendered to each Progent client by any Progent consultant. This history of issues and resolutions is structured as a conveniently retrievable internal database that allows Progent's online support professionals to communicate their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's extensive list of certifications and working associations with important vendors including Cisco and Microsoft open up additional extensive support databases and allow priority response from vendors' internal product engineers so Progent's remote consulting experts are able to find optimal resolutions in the least time.

Remote support provided by Progent to businesses in Cleveland Ohio include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology used by many of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all key aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services, a family of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup processes and allow non-disruptive backup and rapid restoration of important files/folders, applications, system images, plus VMs. ProSight DPS helps you protect against data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious employees, or application bugs. Managed backup services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a versatile and affordable solution for evaluating, validating, scheduling, applying, and documenting updates to your ever-evolving information system. Besides maximizing the protection and functionality of your computer network, Progent's software/firmware update management services allow your IT team to focus on more strategic initiatives and activities that deliver maximum business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured online account and give your password you are asked to confirm your identity via a unit that only you have and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used as this second means of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate several verification devices. To find out more about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time reporting plug-ins designed to integrate with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-through or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of information technology enables customers to complete critical initiatives economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most problems.

    Progent's Help Desk consulting support can support you in building an effective new Call Center or revamping your current one, identifying or customizing Help Desk Call Center application software to address the unique requirements of your business, or adding occasional online personnel to reinforce your existing Call Center group to handle unusually busy scenarios like software transitions, mass upgrades, or installing brand new applications.

    Progent's Call Center team of veteran information technology consultants gives your customers in Cleveland Ohio fast communication with a dependable support group with years of experience providing phone consulting and online repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk perception as a significant enabler of business performance, and Progent's target is to resolve instead of merely record IT issues.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff provides phone-based professional consulting expertise and education in specific application areas that include ERP, MRP, customizing accounting packages, and CRM. Progent also offers expertise, custom development, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To learn more information about Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center2, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Cleveland Ohio online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM for your environment so that your network support is proactive and automated. By spotting possible trouble spots before they expand into downtime, automated monitoring can ward off inconvenient and costly service breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems that support a combination of operating systems.
How Your Cleveland Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Cleveland Ohio, Progent's phone-based computer support engineers are ready to deliver expert and economical IT support the instant your business needs it. Over 20 years of offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity tools to solve network problems rapidly while avoiding the cost and lost productivity that comes with on-premises support calls.

Even if your Cleveland organization relies on a local independent support technician or maintains a full time IT staff that know how to handle day-to-day computer problems, Progent's Microsoft certified engineers can provide an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the knowledge to deal with sudden system crises or especially tough integration projects.

Benefits of Progent's Network Help for Companies in Cleveland Ohio
Progent's remote technical help services allow your Cleveland organization to have the advantages of immediate, expert network support without the expense of managing an in-house IT organization. Your information system will acquire greater strategic worth by becoming increasingly available, productive, and protected. Advantages to your company include:

  • Convenient virtual extension of your on-site IT resources
    With most businesses in Cleveland Ohio, local network support resources, whether made up of freelance consultants or an internal IT staff, can take care of the majority of network issues. On the other hand, major troubles sometimes strike when local resources are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your local service technicians. In these cases, Progent's on-call support professionals give you an easy, quick, and economical solution to supplement your local resources and to convey valuable knowledge to increase your ability to handle downstream issues locally.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller offices often rely on independent freelance consultants. While freelance consultants carry smaller overhead than larger service organizations and can often charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in class, the absence of reserve personnel may require your business to wait for assistance during an emergency. As your business grows, network unavailability and problems with vital software are more costly. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of backup service expertise to make sure your network is always available.

  • Build a Solid Basis for Smooth Expansion
    Organizations typically start with an IT architecture implemented on a shoestring budget. Lacking a strong framework, band-aid repairs can get piled on top of a weak foundation. When a network grows, reliability and expandability issues can hinder the productivity of the business. These poorly built systems need proper assessment, intelligent long-term planning, and extensive IT expertise to upgrade to a system infrastructure able to provide the solid foundation to meet current business demands and simplify future growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller organizations need advice and technical education to navigate through an ever more complicated array of product alternatives capable of promoting business growth and enhancing productivity. These companies do not need a network engineer who is motivated to resell a specific vendor's products. IT support and product sales can lead to a situation where the recommended solution is built around a profitable technology rather than the true requirements of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to align IT consulting with the real interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT knowledge, fine tuned support tools, and familiarity with enterprise networking enable businesses to avoid the limitations of exclusive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, at the forefront of IT support, performing a broad range of technical projects for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This ensures that you get not only world-class IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person visits by the minute. As a result, you are billed only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup fee and asks no retainer for services provided during normal business hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick repairs so you will not be forced to permit minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or local service firms who offer minimal documentation or details of services done, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service reports sent by each consultant to every client. The discipline of documenting and archiving support activity results in more effective service and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock system tracking services based on Microsoft Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your information network from stressful and expensive availability disruptions.
How Does Our Company Begin Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.



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    • ISA Server Technical Consultant
    ISA 2004 Server Integration

    Progent's Microsoft certified consultants provide small and midsize companies expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can secure your IT system from attack by outside and inside threats. Forefront TMG and ISA Server perform thorough examination of Internet protocols such as Hypertext Transfer Protocol, which allows these security platforms to uncover many attacks that can elude ordinary firewalls. The combined firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and monitoring of all VPN streams. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your network protection through expert design and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified engineers can help you to deploy Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront TMG.

  • Microsoft Network Engineers Software Recovery Microsoft Office System
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  • Microsoft SMS Engineer Top Ranked Systems Management Server Troubleshooting

    • Computer Engineer Wi-Fi IP phone integration
    wireless IP phones and Meraki APs Consultant Services

    Progent's wireless IP phone configuration consultants can provide remote and on-premises assistance to help your organization create and administer a Cisco wireless IP phone deployment by delivering integration services that can range from troubleshooting the configuration of an IP phone or AP to offering project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of a campus.

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    Wi-Fi RF Spectrum Analysis for Wi-Fi IT Consultants

    Progent's Wi-Fi site survey and predictive modeling assist you to plan, install and debug a Wi-Fi network customized for your environment, offering you a wireless solution that delivers the coverage, speed, capacity, QoS, security, and hand-off ability your company needs. Wi-Fi site survey services from Progent include remote predictive analysis for designing a wireless network and onsite site survey services for confirming, optimizing, and debugging a functioning wireless network.

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    Progent can help small and medium-size businesses to plan, deploy and debug the network infrastructure needed to support at-home workers.

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    Progent's Cisco-premier CCIE network engineers can assist you to manage your existing PIX 500 or Cisco ASA 5500 firewalls and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to design, deploy, tune, manage and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services

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    Citrix virtual desktops Specialists

    Citrix has developed a powerful line of products that deliver enterprise-level manageability, expandability, and responsiveness for virtualizing servers and for centralized distribution of virtual Windows desktops and Windows applications. For distributing virtualized desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For creating and administering virtual servers, Citrix offers XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified engineers can help you to evaluate the business advantages of Citrix technology and show you how to design, validate, implement, optimize, and support Citrix solutions.

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    Progent's Intune consultants can assist your company to assess the strategic case for adopting Intune for administering your portable devices including notebooks, phones, and tablets based on Windows, Apple iOS, and Google Android. Progent can help your company to define policies, plan and deploy pilot environments to evaluate the benefits of Microsoft Intune for your environment, deploy Intune throughout your IT ecosystem, integrate Intune with SCCM for unified change management, and maintain your Microsoft Intune deployment.

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    • Technical Support Services Hornetsecurity Altaro VM Backup and VMware
    Hornetsecurity Altaro VM Backup Restore Engineer

    Altaro VM Backup software from Hornetsecurity provides small and mid-size businesses a reliable and budget-friendly solution for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, offsite, distributed, and cloud environments and also supports cost-effective cloud backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of remote or onsite services to help you to design, install, optimize and troubleshoot a comprehensive backup and disaster recovery system based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/restore service powered by on Altaro VM Backup software.

  • Specialist Citrix virtual desktops IT Services Citrix XenDesktop virtual desktops
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    Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to deliver centralized control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter.

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    • Windows Server 2016 Disaster Recovery Technical Consultant
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    Progent's certified information technology experts can provide Windows Server 2016 integration consulting services to help businesses of any size to plan and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can assist your company to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, deploying, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica, plus workgroup and multi-domain failover clusters.

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    • Development Companies Azure cloud migration
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    Progent can assist you with every phase of Microsoft Azure integration such as requirements analysis, readiness assessment, solution architecture, pre-production testing, implementation, automated management, performance optimization, license controls, disaster recovery preparedness, security policy enforcement, and compliance validation. Progent can help you to configure and debug firewalls and VPN tunnels so your users can safely connect to Azure resources, and Progent's Microsoft-certified consulting experts can help you set up critical Microsoft platforms to work in Azure including Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist you to set up a hybrid cloud environment that transparently combines physical datacenters with Azure resources.

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    • Windows Server 2012 R2 Live Migration Consulting Services
    Windows Server 2012R2 Hyper-V Professional

    Progent's certified professionals can help you to assess the advantages of Windows Server 2012 R2 for your company, create test environments and migration strategies, optimize your infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, educate your IT support team, develop an enterprise-wide security plan, automate network administration, help with creating applications, and generate and test a DR/BC plan.

  • Windows 7 Migration Support Microsoft Windows 7 Evaluation Remote Support Services
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