Fast Online Technical Support for Cleveland Ohio IT Networks
For companies in Cleveland Ohio, Progent provides online support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic issues.
Progent's online technical support experts offer exceptional leverage because they possess the practical background and are equipped with the sophisticated technology required to resolve the majority of network problems rapidly. This lowers immediate expenses because service calls use up minimal chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your office. Your organization saves even more in indirect expenses by reducing or eliminating system downtime and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting experience is especially valuable in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.
Progent's billing model for remote help is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the services that you receive. Unlike typical online support organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with situations where fast solutions manage to turn into large bills. Progent's skill at solving problems efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a collection of customized tools and field-proven methodologies which promote the highest degree of efficiency for remote technical support and repair for computer networks of any size. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's Technical Response Center to access your company's environment without violating corporate security.
Progent's sophisticated customer support database application maintains extensive documentation for the support that Progent's customers have received. Progent's team consultants have the benefit of the specifics of support provided to every Progent client by any Progent consultant. This history of trouble tickets and solutions is organized as a readily retrievable internal database that enables Progent's remote technical professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and working relationships with key technology companies such as Cisco and Microsoft make available additional extensive support databases and allow quick response from manufacturers' internal product engineers with the result that Progent's online consulting experts are able to determine optimal resolutions quickly.
Online technical services provided by Progent to clients in Cleveland Ohio include:
Certified Windows Expertise
Progent's Microsoft-expert remote service professionals can provide computer system troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist your company with a wide range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams integration, Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of affordable desktop services to help your business to install, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services include offering Windows 10 migration support as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network consultants, and indicates an individual's networking knowledge at the expert level. Cisco CCIEs know how to deal with the most difficult challenges associated with network design, integration, administration, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management tools and developing alternate approaches or locating program updates. CCIEs provide excellent cost-effectiveness since their deep experience enables them to solve problems quickly. In many cases, less qualified engineers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can tie into your environment via state-of-the-art on-line troubleshooting tools to provide efficient, safe, and affordable diagnosis and repair.
Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.
Progent locations in Cleveland region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||534 Delaware Ave
Buffalo, NY 14202
||Buffalo Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
||250 Yonge St
Toronto, ON M5B 2L7
|+1 647 317 9100
||Toronto Network Support Services
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular family of connectivity devices. Cisco networking support available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch integration and support, Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless AP planning and configuration, Aironet Access Points deployment services, Cisco wireless controllers consulting, Cisco Security and VPN Setup and troubleshooting services, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions to improve the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or assist your business to clean up rapidly following a damaging breach. Security solutions offered by Progent include: comprehensive information security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious assaults; integrating firewalls; designing secure architectures for off-site and mobile communication; defending your email infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote support to help businesses of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that combine on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a consistent workflow for restoring applications and services rapidly following an outage. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can generate reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote support services to cover a broad array of information technologies including network infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows integration. For server economization and simplified management in environments that include Linux with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with migration from legacy systems to Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical issues enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide emergency online assistance resolving anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services intended to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. Progent's ProSight suite of network monitoring and management services addresses all critical aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so all potential issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows clients to execute major initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Cleveland Business Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Help Desk service options for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Call Center consulting support can assist you in building an efficient new Help Desk Call Center or revamping your existing organization, identifying or modifying Call Center application software to address the particular requirements of your corporation, or adding temporary online staff to work with your internal Help Desk Call Center team to handle demanding scenarios like software transitions, mass updates, or rolling out new applications.
Progent's Help Desk Call Center team of veteran network experts offers your clients in Cleveland Ohio instant communication with a large network service resource with substantial experience offering phone support and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center the reputation as a key driver of business success, and Progent's target is to solve instead of merely annotate technical issues.
- Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting staff provides online professional engineering support and education in special business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, custom programming, and education services, see Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Cleveland Ohio online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your environment so your network maintenance is proactive and automated. By spotting potential issues before they result in network outages, system monitoring can ward off disruptive and expensive service crises. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments powered by a variety of operating systems.
To contact Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Cleveland Ohio, Progent's online network support engineers are ready to provide expert and economical IT support whenever your business needs it. More than a decade of providing online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to fix computer problems rapidly while eliminating the expense and lost productivity associated with on-site service visits.
Even if your Cleveland organization relies on a local freelance consultant or employs an in-house IT staff that know how to handle common computer problems, Progentís Microsoft certified engineers can still provide an easy and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to resolve sudden system crises or especially tough integration projects.
Details of Progent's Remote Computer Support for Cleveland Ohio
Progent's phone support, Internet-based troubleshooting, network security expertise, and system administration services give offices in Cleveland Ohio unparalleled leverage for your support investment. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's experts can provide your organization world class network support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT organization. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Cleveland Ohio and is also ideal for networks in more remote regions that lack technicians with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a broad range of Microsoft support tools, technical information, and on-going education.
- By the Minute Billing to Reduce Expenses
Progent provides remote help on a by-the-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum fee for phone support and asks for no periodic retainer for support services delivered during normal working hours. This protects you from paying big invoices for simple fixes.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco can provide help from authorized professionals with experience in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic consulting services include system integration, MS Exchange Server expertise, network security design, and Help Desk sharing services. Progent's Experts group can provide in-depth consulting expertise for critical business applications. Support available from the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Expertise
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Application Development
MySQL Management Support and Application Design
Apple Mac Consulting
Amazon MWS Application Development
By providing a convenient centralized resource for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that meet the special needs of your business.
- State of the Art Remote Connectivity Tools
Protected online connectivity permits Progent's support experts to see exactly what your customers see. This makes it easier to produce fast fixes to issues that could otherwise demand an expensive personal visit. Sophisticated remote access tools and expert engineers combine to enable Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated system analysis.
- Support for Mainstream VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24x7 Service for Maximum Network Availability
For businesses with line-of-business applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this offering can help ensure high network availability.
- Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-conscious businesses whose clients need instant recourse to a Help Desk service with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical expertise, fine tuned support software, and understanding of corporate IT allow companies to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Start Getting Remote Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of real-world professional background, in the trenches of IT support, performing a wide variety of technical tasks for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support team. This ensures that you get not only world-class technical capability, but also a consultant with field-tested approaches for applying computer knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person visits per minute. Consequently, you are invoiced only for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for quick fixes so you will not be forced to permit simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or small service firms who offer minimal documentation or details of services performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation transmitted by each consultant to every customer. The discipline of detailing and organizing support activity results in more efficient service and eliminates a variety of common problems such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.