Immediate Online Troubleshooting for Cleveland Ohio Computer Systems
For companies in Cleveland Ohio, Progent offers online help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex networking issues, plus the services of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional leverage because they possess the practical experience and have access to the sophisticated tools necessary to resolve most information system problems quickly. Efficient support lowers immediate expenses since service calls use up minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company benefits even more with indirect costs by minimizing or eliminating system outages and related losses due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online technical support know-how is particularly important for businesses that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.
Progent's billing policy for remote help is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe only for the support that you actually get. In contrast to typical remote support companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and clean model for billing avoid scenarios where speedy. minor fixes somehow turn into big invoices. Progent's skill at disposing of technical issues quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of customized tools and proven methodologies which permit the maximum level of efficiency for remote consulting and repair for computer systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's remote service group to connect to your company's computer system without violating corporate security.
Progent's powerful technical support reporting system stores comprehensive documentation for the support that Progent's customers have received. Progent's staff service personnel have access to the specifics of services delivered to each Progent client by any Progent consultant. This history of issues and solutions is organized as a readily searchable internal database that enables Progent's remote support professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft make available additional massive support databases and allow fast access to manufacturers' internal product engineers with the result that Progent's remote service specialists are able to come up with optimal solutions in the least time.
Remote support provided by Progent to customers in Cleveland Ohio include:
Certified Windows Experts
Progent's Microsoft-expert remote service engineers offer computer repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help you with a broad range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration consulting services, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop support services to help you business to deploy, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network consultants, and indicates a person's network technology knowledge at the expert level. CCIEs know how to resolve the most complex problems encountered in network design, deployment, administration, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs provide exceptional value since their broad expertise allows them to resolve problems quickly. In typical cases, less seasoned service providers can struggle for hours or even days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your computer system by means of state-of-the-art remote troubleshooting tools to perform quick, secure, and economical analysis and repair.
Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.
Progent locations in Cleveland region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||534 Delaware Ave
Buffalo, NY 14202
||Buffalo Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
||250 Yonge St
Toronto, ON M5B 2L7
|+1 647 317 9100
||Toronto Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading selection of networking devices. Cisco infrastructure support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Catalyst switch consulting and support, Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki wireless AP planning and set up, Aironet Wireless APs consulting services, Cisco wireless controllers support Services, Cisco VPN Consulting support, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Engineers
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a range of system protection solutions that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or help you to recuperate rapidly after a serious penetration. Security consulting services offered by Progent include: comprehensive network security and compliance audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm attacks; configuring firewalls; establishing secure architectures for remote and mobile communication; defending your messaging system against spam and DHA attacks; and managing 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced online support services to help organizations of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a consistent process for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for administering private and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online consulting services to cover a broad array of information technologies such as network architecture, email solutions, system and operational security, plus UNIX and Windows integration. For server consolidation and simplified management in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-powered environments. Progent's group-based approach to resolving network problems enables quick escalation, when required, to engineers with task-relevant experience to handle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide urgent remote help diagnosing problems affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's top enterprises. The ProSight suite of network management outsourcing services covers all key aspects of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM protects local and cloud resources and offers a single platform to automate the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that all potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects. Progent's charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables clients to complete major projects economically and on time. Progent's special online engineering services include:
How Your Cleveland Business Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk consulting expertise can support you in creating an efficient new Help Desk or enhancing your current one, selecting or enhancing Help Desk Call Center software products to address the special needs of your company, or providing temporary phone support staff to supplement your internal Help Desk Call Center team to deal with high-demand scenarios such as software migrations, major updates, or installing new business software.
Progent's Help Desk Call Center team of seasoned information technology experts offers your workers in Cleveland Ohio immediate communication with a reliable network service group with substantial background offering telephone-based support and online repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center perception as a significant enabler of business efficiency, and Progent's policy is to fix instead of just report IT issues.
- Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team can supply online advanced consulting expertise and training in specific business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for popular Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, custom development, and training services, go to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Cleveland Ohio online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your environment so your IT maintenance is proactive and automated. By detecting emerging issues before they evolve into full-scale emergencies, proactive monitoring can head off stressful and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that incorporate a combination of platforms.
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Cleveland Ohio, Progent's online computer support engineers can provide professional and economical system help whenever your organization requires it. More than 15 years of delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to solve IT problems quickly while avoiding the expense and lost time associated with in-person service calls.
Even if your Cleveland business deals with a local freelance consultant or employs a full time organization that know how to handle common computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to address sudden system emergencies or especially complicated integration problems.
Benefits of Progent's Network Help for Businesses in Cleveland Ohio
Progent's remote IT consulting services allow your Cleveland company to enjoy the advantages of on-call, enterprise-level IT support without the cost of managing an in-house IT staff. Your information system will acquire added strategic worth by becoming more reliable, productive, and protected. Advantages to your business include:
- Convenient virtual extension of your on-site support resources
With most organizations in Cleveland Ohio, nearby computer support providers, whether consisting of outside consultants or an in-house IT staff, can deal with typical technical issues. However, serious problems can occur when local resources are too busy or unavailable, and some problems may involve technology that is unfamiliar to your local service people. In these situations, Progent's on-call service experts provide an easy, fast, and economical way to augment your local help and to convey valuable information to improve your capability to handle future problems locally.
- Less Reliance on Individual Service Providers
For IT maintenance, smaller businesses often depend on independent freelance service providers. Although independent consultants carry smaller internal costs than larger service firms and can often charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the lack of fallback help may force your business to wait for help during an emergency. As your network expands, network unavailability and problems with vital software are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of backup support expertise to insure your IT system remains available.
- Build a Scalable Foundation for Smooth Growth
Companies typically begin with an IT system created on a shoestring budget. Without a robust framework, band-aid repairs can get thrown on top of a shaky foundation. When a company grows, stability and scalability problems can hinder the success of the organization. These poorly built systems need careful assessment, smart strategic planning, and wide IT expertise to evolve to a system architecture that can offer the stable foundation to handle current business demands and facilitate future expansion.
- Interact with Problem Solvers Instead of Technology Resellers
Smaller companies require guidance and technical training to negotiate an increasingly complicated array of technology options capable of promoting business success and improving productivity. They hardly need a network engineer who is trying to resell a specific vendor's products. Network consulting and product sales can lead to a scenario where the proposed
solution is designed around a predetermined product rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match IT expertise with the best needs of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT expertise, fine tuned support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Begin Getting Online Network Support from Progent?
- In-depth Expertise in Microsoft's Full Line of Server Platforms
Progent can provide in-depth support for Microsoftís powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration consulting, Microsoft Windows Server 2008 R2 support, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site help by the minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no minimum charge and requires no retainer for support services provided during regular business hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick repairs so you won't be forced to allow less critical problems to fester.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who offer scant documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by every staff member to each client. The discipline of documenting and archiving service records results in more effective service and eliminates a slew of common problems such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide 24x7 network monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, system monitoring can keep your IT network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.