Fast and Affordable Remote Support for Cleveland Computer Networks
For companies located in Cleveland or anywhere in Ohio, Progent offers online support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex networking problems, plus the assistance of CISSP-certified security experts to help with high-level security design and diagnostic jobs.
Progent's remote technical support experts offer exceptional value due to the fact that they possess the practical background and are equipped with the advanced technology necessary to resolve the majority of network issues rapidly. Efficient support lowers immediate costs because service calls accumulate minimal billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company saves additionally with incidental costs by reducing or eliminating system outages and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive online technical support know-how is especially valuable for organizations that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.
Progent's billing model for online help is designed to leverage your IT service investment. Progent bills per minute for phone assistance, so you owe exclusively for the services that you receive. Unlike many remote service organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and clean policy for billing save you from scenarios where speedy. minor solutions manage to turn into substantial tabs. Progent's skill at disposing of technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies that ensure the maximum degree of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent offers secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's Technical Response Center to link to your environment remotely without violating network security.
Progent's advanced technical support database application maintains thorough histories of all support that Progent's clients have received. Progent's team service personnel have the benefit of the details of all help rendered to each client by every consultant. This history of anomalies and solutions is stored as a readily exploitable support knowledge base that permits Progent's remote technical experts to communicate their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's extensive list of accreditations and working relationships with important vendors including Cisco and Microsoft open up other vast support databases and permit priority response from manufacturers' in-house support staff so Progent's remote service specialists can come up with optimal solutions promptly.
Remote technical services available from Progent to customers in Cleveland and throughout the state of Ohio include:
Certified Windows Support
Progent's Microsoft-expert remote support engineers can deliver computer troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint 2016 migration expertise, Skype for Business migration consulting, Lync Server integration, and Microsoft Communications Server upgrade,
Forefront TMG administration and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop consulting and support services to help you company to deploy, configure, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking professionals, and validates a person's technical knowledge at the expert level. Cisco-qualified CCIEs can resolve the most stubborn problems associated with network infrastructure design, installation, management, protection, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management utilities and coming up with workarounds or identifying software patches. Cisco CCIEs offer exceptional cost-effectiveness since their depth of experience enables them to solve problems quickly. In typical instances, less qualified engineers can struggle for hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can communicate with your environment by means of sophisticated on-line troubleshooting tools in order to perform fast, safe, and affordable diagnosis and repair.
Cleveland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cleveland Metro Area.
Progent locations in the Cleveland Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular family of infrastructure products by delivering services that include:
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security services that can improve the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or help you to recuperate rapidly after a serious penetration. Security support services offered by Progent include: comprehensive network security and compliance audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from malicious assaults; integrating firewalls; establishing safe techniques for remote and mobile access; securing your email infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support services to help businesses of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine local resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent runbook for restoring services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and patches and can generate reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide high availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote consulting services to address a broad spectrum of information technologies including system architecture, email solutions, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in networks that include Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with transitioning from older systems to MS Windows or Linux environments. Progent's group-oriented approach to resolving network problems enables quick escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service costs.
Important Linux platforms for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by many of the industry's leading enterprises. The ProSight line of IT management outsourcing services covers all critical aspects of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide web-based management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their networking hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so all potential problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Cleveland Business Can Contact Progent's Online Service Experts
Call Center Support
Progent's Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the leading PSA tool for managing service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk staff of seasoned information technology consultants gives your computer users in Cleveland or anywhere in the state of Ohio instant communication with an efficient support resource with substantial experience offering phone consulting and remote repair service for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center perception as a key driver of business efficiency, and Progent's intent is to solve rather than just document IT issues.
- Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting staff offers phone-based professional consulting expertise and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, customization, and training offerings, see Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver companies in Cleveland, or anywhere in the state of Ohio, remote hybrid network monitoring by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your environment so your computer maintenance is proactive rather than reactive. By anticipating looming problems before they expand into crashes, system monitoring can avoid inconvenient and expensive information system failures. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments powered by a combination of OS platforms.
To get in touch with Progent about urgent remote help with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Cleveland or throughout the state of Ohio, Progent's phone-based computer support engineers can provide professional and economical system support the moment your business needs it. More than 15 years of delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine remote access tools to fix computer problems quickly while avoiding the cost and lost time that comes with on-premises support visits.
Even if your Cleveland business deals with a regular independent consultant or maintains an in-house IT staff that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either lack the availability or the experience to deal with sudden network emergencies or particularly complex integration projects.
Benefits of Progent's IT Support for Organizations in Cleveland
Progent's remote support services enable your Cleveland business to realize the advantages of on-call, enterprise-class network support without the expense of managing a full-time IT organization. Your information system will acquire greater strategic value by becoming more reliable, efficient, and secure. Advantages to your company include:
- Convenient virtual expansion of your local support resources
With most companies in Cleveland and throughout Ohio, nearby computer support resources, whether made up of freelance consultants or an in-house maintenance staff, can handle the majority of technical issues. However, serious problems might occur when your regular support personnel are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your usual service technicians. In these situations, Progent's on-call service experts provide an easy, fast, and budget-friendly solution to supplement your regular resources and to pass on valuable information to increase your capability to deal with downstream issues locally.
- Reduced Reliance on Individual Service Providers
For network support, smaller businesses commonly depend on individual freelance service providers. Although independent service people carry smaller overhead than big service firms and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the lack of backup personnel may force your business to go without assistance during an IT crisis. As your business expands, system unavailability and problems with vital software are more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of reserve service expertise to insure your IT system stays available.
- Create a Solid Basis for Seamless Expansion
Businesses typically begin with an information system implemented on a modest budget. Lacking a strong framework, slap-dash repairs often get piled onto a shaky foundation. When a company grows, stability and scalability problems can impede the productivity of the business. Such poorly built environments require careful analysis, intelligent strategic planning, and extensive technical knowledge to upgrade to a system architecture that can provide the solid foundation to handle vital business demands and ease future expansion.
- Work with Solution Providers Instead of Product Sellers
Smaller offices need guidance and technical education to negotiate an ever more complex array of technology options available for accelerating business growth and improving efficiency. They hardly need a network engineer who is motivated to sell a specific vendor's technology. Network support and product selling can lead to a scenario where the proposed
solution is designed around a profitable technology instead of the genuine requirements of a business. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to match technical expertise with the real needs of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT background, refined support tools, and understanding of enterprise networking enable companies to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Start Receiving Remote Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional background, at the front lines of network support, executing a broad variety of IT tasks for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its support staff. This ensures that you get not just expert technical skills, but also a support engineer with field-tested approaches for applying technical knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits by the minute. Consequently, you are charged just for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no retainer for services provided during regular business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you will not be forced to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent has few competitors. Companies who work with familiar independent consultants or who employ internal IT personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer round-the-clock system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible problems before they result in downtime, network monitoring can save your information network from painful and expensive service losses.
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.