Fast Remote Troubleshooting for Cleveland Information Networks
Immediate Remote Technical Support for Cleveland NetworksFor organizations located in Cleveland or anywhere in Ohio, Progent provides online support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex networking problems, as well as the services of CISSP-accredited cybersecurity consultants to handle advanced security design and troubleshooting issues.

Progent's remote support experts offer exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated tools required to resolve the majority of network problems rapidly. Efficient support lowers immediate costs because service calls require minimal billable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your organization saves even more in incidental costs by reducing or avoiding system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online consulting experience is especially important in environments that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are charged exclusively for the services that you receive. Unlike many online service companies, Progent imposes no startup charge or minimum job duration. Progent's per-minute billing unit and simple model for billing do away with scenarios where speedy. minor fixes somehow turn into major tabs. Progent's skill at dealing with problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of customized tools and proven processes that permit the highest level of effectiveness for online engineering help and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's remote service group to connect to your company's system without breaching network security.

Progent's sophisticated service reporting system maintains extensive documentation of the service that Progent's clients have been provided. Progent's staff consultants have access to the history of all help rendered to each customer by every consultant. This history of anomalies and solutions is structured as an easily searchable support knowledge base that allows Progent's remote support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's extensive list of certifications and working relationships with key technology companies including Cisco and Microsoft make available other extensive technical support knowledge bases and permit priority response from vendors' in-house support staff with the result that Progent's remote service experts are able to determine the best solutions in the least time.

Remote support available from Progent to clients in Cleveland and anywhere in the state of Ohio include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top enterprises. The ProSight series of IT management outsourcing services addresses all critical areas of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire threat progression including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so any potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special IT programs. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these important fields of information technology allows customers to complete critical projects economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Call Center support programs for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex problems.

    Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Call Center team of veteran information technology experts gives your workers in Cleveland or anywhere in the state of Ohio rapid access to a large support group with substantial experience offering telephone-based consulting and remote troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk perception as a significant enabler of business success, and Progent's intent is to resolve instead of just report technical problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team offers remote advanced engineering support and training in specific business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Cleveland, or anywhere in the state of Ohio, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your environment so your network maintenance is proactive rather than reactive. By exposing possible issues before they cause downtime, automated monitoring can minimize inconvenient and expensive information system crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments based on a mix of operating systems.
How Your Cleveland Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Cleveland or anywhere in the state of Ohio, Progent's phone-based computer support engineers can provide professional and economical system support whenever your organization has to have it. More than 15 years of delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access technology to fix computer problems rapidly while eliminating the cost and lost time that comes with in-person support calls.

Even if your Cleveland office works with a regular independent consultant or maintains an in-house IT staff that know how to deal with common network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the experience to handle unexpected network crises or particularly challenging integration projects.

Benefits of Progent's Network Help for Businesses in Cleveland
Progent's remote network troubleshooting services allow your Cleveland organization to realize the benefits of immediate, enterprise-class IT support without the cost of managing an in-house IT staff. Your information system will derive greater business worth by becoming more available, productive, and protected. Advantages to your company include:

  • Seamless remote extension of your local IT resources
    For most offices in Cleveland and throughout Ohio, local computer support providers, whether made up of freelance consultants or an internal maintenance staff, can take care of typical technical issues. However, IT crises might strike when local support personnel are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your usual support people. In these instances, Progent's on-call service experts provide an easy, fast, and economical solution to augment your regular resources and to transfer valuable knowledge to increase your ability to handle future issues in-house.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller offices commonly depend on individual freelance service providers. Although freelance service people have smaller internal costs than larger consulting firms and can afford to charge marginally less, they are often overbooked, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the absence of fallback help may require your business to go without assistance during an emergency. As your business expands, network downtime and problems with vital software are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a reliable source of reserve service expertise to make sure your network stays up and running.

  • Build a Scalable Foundation for Smooth Growth
    Businesses typically begin with an information architecture created on a modest budget. Without a strong infrastructure, slap-dash fixes often get piled on top of a shaky foundation. As a company grows, reliability and scalability issues can hinder the productivity of the organization. These badly built systems require proper assessment, smart long-term planning, and extensive technical expertise to evolve to a system infrastructure that can provide the stable foundation to meet vital business requirements and ease downstream expansion.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller companies require advice and technical training to negotiate an ever more complicated array of technology alternatives capable of accelerating business success and enhancing efficiency. Businesses do not need a computer engineer who is trying to sell a certain vendor's technology. IT consulting and product sales can lead to a scenario where the recommended solution is designed around a predetermined product instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align technical consulting with the real interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT background, fine tuned support tools, and familiarity with enterprise networking allow offices to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry experience, at the front lines of network support, performing a wide variety of IT tasks for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting team. This guarantees that you get not only expert technical help, but also a support engineer with proven methods for applying technical knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person help per minute. Consequently, you owe just for delivered support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no retainer for support services delivered during normal working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you won't be forced to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their comfort zone, Progent can focus on offering high-value services where Progent has few competitors. Companies who utilize trusted independent consultants or who employ in-house support personnel benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.


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