Fast and Affordable Online Troubleshooting for Cleveland Ohio Information Networks
For organizations located in Cleveland Ohio, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging networking problems, plus the services of CISSP-certified security experts to help with high-level security architecture and diagnostic jobs.
Progent's remote support engineers offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools needed to solve most information system problems quickly. Efficient support lowers direct costs since service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your company saves additionally with indirect costs by minimizing or eliminating network downtime and related losses due to business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote consulting expertise is especially valuable in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's billing model for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the support that you receive. Unlike many online support firms, Progent requires no service activation surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing prevent scenarios where quick solutions somehow turn into big bills. Progent's penchant for solving technical issues efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested methodologies which ensure the highest degree of efficiency for remote help and troubleshooting for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to interface to your computer system remotely without violating corporate security.
Progent's advanced service database system includes thorough records for the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of all help provided to each Progent client by every Progent consultant. This database of trouble tickets and resolutions is stored as a conveniently searchable proprietary knowledge base that enables Progent's online technical experts to share their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's extensive list of accreditations and close associations with important industry leaders such as Cisco and Microsoft make available other extensive technical support databases and permit quick response from manufacturers' in-house support staff so Progent's remote consulting experts are able to find the best solutions promptly.
Online services provided by Progent to companies in Cleveland Ohio include:
Authorized Windows Support
Progent's Microsoft-expert remote service professionals offer computer system problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a wide variety of platform support such as Microsoft Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 deployment,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams planning and integration, Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable desktop support services to assist you company to deploy, configure, repair, and administer workstations and laptops based on Windows. Progent's PC desktop support services include offering Windows 11 planning and migration consulting and Windows 10 configuration assistance, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and indicates an individual's networking knowledge at the master level. Cisco CCIEs know how to resolve even the most stubborn challenges surrounding network design, installation, administration, protection, and problem solving. CCIEs work closely with Cisco's internal support staff in isolating problems with IOS Software network management tools and developing workarounds or identifying program updates. CCIEs are an exceptional cost-effectiveness since their deep experience enables them to resolve problems quickly. In common instances, less seasoned consultants can wrestle for hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can connect to your environment by means of state-of-the-art remote troubleshooting tools in order to perform quick, secure, and affordable analysis and repair.
Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.
Progent locations in Cleveland region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||534 Delaware Ave
Buffalo, NY 14202
||Buffalo Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
||250 Yonge St
Toronto, ON M5B 2L7
|+1 647 317 9100
||Toronto Network Support Services
Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading selection of connectivity appliances. Cisco infrastructure expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting services, Cisco Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP layout and set up, Aironet APs planning and integration expertise, Cisco wireless controllers consulting, Cisco Security and VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's qualified CISM and CISSP security and compliance experts can provide a range of security services to strengthen the defenses of your Windows, Apple macOS and OS X, Linux environment against assaults or help your company to clean up quickly after a damaging penetration. Security support services offered by Progent cover in depth network security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm attacks; integrating firewalls; establishing safe mechanisms for off-site and mobile communication; securing your email infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert online support services to help companies of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that combine local resources along with cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration support services that include Microsoft 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a consistent process for restoring services rapidly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for administering private and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer remote consulting services to cover a broad spectrum of information technologies including system architecture, messaging systems, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and easy administration in environments that include Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with migration from legacy applications to Windows or Linux solutions. Progent's team-oriented approach to resolving network issues promotes fast escalation, when required, to engineers with appropriate expertise to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance troubleshooting problems within UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced technology deployed by many of the world's leading corporations. The ProSight suite of network monitoring and management services covers all key areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and enable transparent backup and rapid restoration of vital files/folders, apps, system images, plus VMs. ProSight DPS helps your business protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, human error, malicious employees, or software glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed backup services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide organizations of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and tracking updates to your ever-evolving information network. Besides optimizing the security and reliability of your computer environment, Progent's patch management services allow your IT team to focus on line-of-business projects and tasks that derive maximum business value from your information network. Read more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification on iOS, Android, and other personal devices. With Duo 2FA, whenever you log into a protected online account and enter your password you are asked to verify your identity on a unit that only you have and that is accessed using a different network channel. A broad range of devices can be utilized as this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register multiple validation devices. For more information about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to provide web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Cleveland Company Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk Call Center service offerings for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the leading PSA tool for managing service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Call Center team of experienced information technology consultants gives your customers in Cleveland Ohio fast assistance from a large technical support group with years of background providing phone help and online repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center perception as a solid contributor to business performance, and Progent's intent is to fix rather than just document IT problems.
- Applications Services: Training, Customization, and Integration
Progent's Applications Consulting Group provides remote and in-depth consulting support and education in specific business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. To read more concerning Progent's expertise, customization, and education services, see Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer world-class online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center2, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Cleveland Ohio remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to accommodate your environment so your network support is proactive and automated. By exposing emerging issues before they expand into full-scale emergencies, system monitoring can head off inconvenient and expensive service breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a combination of operating systems.
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Cleveland Ohio, Progent's phone-based network support engineers are ready to provide expert and economical IT help whenever your company has to have it. Over 20 years of delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to fix network problems rapidly while eliminating the cost and lost productivity that comes with on-premises support calls.
Even if your Cleveland organization works with a local independent support technician or employs an in-house IT staff that can handle day-to-day network problems, Progent's Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to fix sudden system emergencies or particularly complicated integration projects.
Details of Progent's Remote Computer Support for Cleveland Ohio
Progent's phone support, remote repair, network security consulting, and system management services offer businesses in Cleveland Ohio the greatest leverage for your support investment. Whether you need occasional phone help and Internet-based troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can provide your organization enterprise-level IT support while allowing you to avoid the expense and administration overhead of carrying a large in-house IT staff. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to companies in Cleveland Ohio and is also ideal for networks in geographic areas that lack technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a broad range of Microsoft support utilities, technical information, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent offers remote help on a by-the-minute basis, so you pay only for the support you receive. Progent requires no minimum charge for online service and requires no ongoing subscription fee for support services provided during normal business hours. This keeps you from facing big bills for quick repairs.
- Access to Cisco Network Design Experts
Progent's registered experts for Cisco can provide help from on-staff specialists who have experience in designing, deploying, and supporting networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to build high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Experts Team
Progent's basic support services include technology integration, Microsoft Exchange expertise, system security design, and Help Desk Co-management services. Progent's Experts Team can provide in-depth consulting expertise in specific application areas. Help available from the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Customization
MS Project and Project Online Support
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management Support and Software Programming
MySQL Project Management and Application Programming
Apple Macintosh Support
Amazon Marketplace Web Service Application Development
By offering a full service centralized resource for IT generalists and application experts, Progent is able to tailor timely, affordable, and thorough information technology solutions that meet the specific requirements of your business.
- Sophisticated Remote Connectivity Tools
Protected remote access permits Progent's service professionals to see precisely what your users see. This makes it easier to find quick solutions to issues that could otherwise require an expensive personal visit. Cutting-edge online access tools and experienced technicians combine to allow Progent to resolve most network issues quickly and economically. Progent is a pioneer in offsite support and automated network monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- Round-the-Clock Service for Maximum Network Uptime
For offices with vital applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this offering can help produce high network availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed specifically for budget-conscious companies whose workers require instant access to a Help Desk Call Center with effective phone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT experience, fine tuned remote support software, and familiarity with enterprise networking enable businesses to avoid the limitations of exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Computer Help from Progent?
- Certified Expertise in Microsoft's Complete Family of Servers
Progent offers world-class support for Microsoft's popular server platforms with services such as Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration help, Windows Server 2008 upgrades, Microsoft Windows 2003 maintenance, Microsoft Exchange Server 2019 planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person help per minute. As a result, you are billed only for received support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services provided during regular business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick repairs so you won't be forced to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has few competitors. Companies who work with trusted freelance consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, secure, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only support firms to offer round-the-clock remote tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential problems before they cause lost productivity, system monitoring can save your information network from stressful and costly availability losses.
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.