Fast and Affordable Remote Support for Cleveland Ohio Networks
For organizations in Cleveland Ohio, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve complex networking issues, as well as the services of CISA and CISSP-accredited security experts to handle high-level security design and diagnostic jobs.
Progent's online support engineers provide exceptional leverage because they possess the real-world experience and have access to the advanced tools necessary to solve the majority of information system issues quickly. This reduces direct costs since service calls use up fewer chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization benefits even more in indirect expenses by minimizing or eliminating system downtime and related losses due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is especially valuable in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.
Progent's pricing model for online help is structured to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are billed only for the services that you actually get. In contrast to typical online support companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing prevent scenarios where fast repairs somehow end up as large invoices. Progent's skill at disposing of technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized tools and field-proven processes which ensure the highest degree of effectiveness for remote engineering help and repair for information networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's remote service group to connect to your company's network remotely without compromising system security.
Progent's advanced customer support reporting application includes thorough records of all support that Progent's customers have been provided. Progent's team consultants have access to the records of all help delivered to every client by any Progent engineer. This database of problems and fixes is organized as a quickly retrievable internal database that enables Progent's online technical engineers to communicate their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's high-level accreditations and working relationships with important industry leaders including Cisco and Microsoft open up other vast support databases and permit fast response from vendors' internal product engineers with the result that Progent's remote consulting specialists can arrive at the best solutions quickly.
Online support offered by Progent to businesses in Cleveland Ohio include:
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Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote support professionals can provide computer problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help your company with a wide range of platform support such as Windows Server 2022 planning and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams expertise, Microsoft Skype for Business Server migration support, Lync Server 2013 management, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable desktop services to assist your business to install, integrate, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 system design and migration consulting and Windows 10 configuration assistance, as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the administration of your desktops and cloud-connected mobile devices.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network professionals, and certifies an individual's networking skills at the expert level. Cisco-qualified CCIEs know how to resolve the most stubborn problems associated with network infrastructure design, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in analyzing problems with IOS Software network management utilities and coming up with alternate approaches or locating program updates. Cisco CCIEs represent an excellent cost-effectiveness because their deep expertise enables them to find solutions for problems quickly. In typical cases, less seasoned engineers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can connect to your computer system using advanced on-line troubleshooting tools to provide efficient, safe, and economical analysis and remediation.
Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.
Progent locations in Cleveland region
City |
Address |
Phone |
Link |
Akron |
1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 |
Akron Network Support Services |
Buffalo |
534 Delaware Ave Buffalo, NY 14202 United States |
(716) 442-2400 |
Buffalo Network Support Services |
Cleveland |
2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 |
Cleveland Network Support Services |
Columbus |
20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 |
Columbus Network Support Services |
Dayton |
301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 |
Dayton Network Support Services |
Detroit |
535 Griswold St Detroit, MI 48226 United States |
(248) 233-9443 |
Detroit Network Support Services |
Fort Wayne |
921 E Dupont Rd Fort Wayne, IN 46825 United States |
(260) 264-4700 |
Fort Wayne Network Support Services |
Pittsburgh |
606 Liberty Ave Pittsburgh, PA 15222 United States |
(412) 387-1444 |
Pittsburgh Network Support Services |
Southfield |
19785 W 12 Mile Rd Southfield, MI 48076 United States |
(248) 233-9443 |
Southfield Network Support Services |
Toledo |
5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 |
Toledo Network Support Services |
Toronto |
250 Yonge St Toronto, ON M5B 2L7 Canada |
+1 647 317 9100
|
Toronto Network Support Services |
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of networking devices. Cisco infrastructure expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting and support, Nexus switch consulting and support, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki wireless access point layout and set up, Aironet Wireless Access Points consulting expertise, Cisco WiFi controllers integration consulting, Cisco Security and VPN Consulting services, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
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CISM and CISSP Certified Network Security Professionals
Progent's accredited CISM and CISSP security and compliance experts can provide a range of security services to improve the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your company to recover rapidly following a damaging penetration. Security services available from Progent include: thorough network security assessment using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recovery from malicious assaults; integrating firewalls; building safe mechanisms for off-site and mobile access; securing your messaging system against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
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Cloud Integration Solutions

Progent offers expert online support services to help companies of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-prem Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable workflow for restoring services rapidly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation independent of the physical components used by the underlying network infrastructure.
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UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote consulting services to cover a broad array of information technologies including network architecture, email systems, system and operational security, plus UNIX and Windows coexistence. For server economization and simplified administration in environments that include Linux-based systems with Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from legacy applications to MS Windows or Linux environments. Progent's team-oriented methodology for resolving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance analyzing anomalies within UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Apple Mac OS X
Solaris
IBM AIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the industry's leading enterprises. The ProSight suite of outsourced network management services addresses all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup technology vendors to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable transparent backup and rapid recovery of important files/folders, applications, images, plus VMs. ProSight DPS helps your business avoid data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human error, malicious insiders, or software bugs. Managed backup services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your dynamic information system. Besides optimizing the security and functionality of your computer network, Progent's software/firmware update management services allow your in-house IT staff to concentrate on more strategic projects and activities that derive maximum business value from your information network. Read more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices. With Duo 2FA, when you sign into a protected online account and enter your password you are requested to confirm your identity via a device that only you have and that is accessed using a separate network channel. A broad selection of devices can be used for this second form of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register several verification devices. To find out more about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of real-time and in-depth reporting tools designed to integrate with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex network management activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so all potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special IT programs. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these important fields of information technology enables clients to execute major initiatives economically and on schedule. Progent's project-based online consulting services include:
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Call Center Support
Progent's Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progent's Help Desk consulting support can support you in creating an efficient new Call Center or revamping your existing organization, selecting or customizing Call Center software to meet the particular needs of your business, or adding occasional phone support staff to work with your internal Help Desk resources during high-demand situations like software transitions, major upgrades, or rolling out brand new applications.
Progent's Call Center team of experienced information technology professionals gives your workers in Cleveland Ohio instant communication with an efficient support group with extensive experience providing telephone-based help and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a crucial enabler of business efficiency, and Progent's policy is to solve instead of merely track technical problems.
- Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting Group can supply online advanced engineering expertise and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for popular Microsoft applications such as CRM, Microsoft Office Project, Office Word, and Office Excel. To read more information about Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center2, expand or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Cleveland Ohio remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can configure Operations Manager to suit your business so your computer support is proactive rather than reactive. By anticipating emerging issues before they result in crashes, automated monitoring can head off disruptive and costly network breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or environments that incorporate a variety of OS platforms.
How Your Cleveland Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Cleveland Ohio, Progent's phone-based network support engineers are ready to deliver professional and economical system support the moment your company has to have it. More than two decades of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity tools to fix network problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.
Even if your Cleveland office has a local freelance support technician or employs an in-house IT staff that know how to handle typical network problems, Progent's Microsoft certified consultants are available to offer a convenient and seamless remote expansion of your on-site resources for situations when your regular service personnel either don't have the time or the knowledge to resolve sudden network emergencies or particularly complicated integration projects.
Details of Progent's Online Network Services for Cleveland Ohio
Progent's phone help, remote repair, network security consulting, and network management services give businesses in Cleveland Ohio unparalleled leverage for your IT budget. Whether you require occasional phone help and remote troubleshooting or ongoing Help Desk call center support and system administration, Progent's professionals can provide your company enterprise-level IT support while allowing you to avoid the cost and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to offices in Cleveland Ohio and is also ideal for customers in more remote areas that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a wide selection of Microsoft support tools, service information, and on-going training.
- Per Minute Billing to Minimize Costs
Progent provides remote help on a per-minute billing plan, so you pay only for the support you use. Progent asks for no minimum charge for online service and imposes no ongoing retainer for services provided during normal business hours. This saves you from facing big bills for routine fixes.
- Availability of Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco offers access to on-staff specialists who have skill in planning, deploying, and managing networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's core support services consist of technology integration, Microsoft Exchange expertise, corporate security planning, and Help Desk sharing services. Progent's Application Experts group offers world-class consulting support in specific business applications. Support available from the Application Experts Group includes:
Dynamics GP Consulting and Programming
Microsoft Project and Project Online Training
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and SQL Server 2014 Application Programming and Debugging
Oracle DBA Services and Application Development
MySQL Project Management and Application Programming
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a convenient centralized source for network generalists and specialists, Progent can tailor timely, cost-effective, and thorough IT solutions that fit the unique needs of your business.
- State of the Art Online Connectivity Tools
Secure online access allows Progent's support experts to observe precisely what your customers see. This makes it easier to find quick solutions to issues that might otherwise require an expensive onsite service call. Cutting-edge online access tools and experienced technicians together allow Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote system tracking.
- Compatibility with Popular VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to repair your system remotely without weakening system security.
- Round-the-Clock Service for High Network Availability
For organizations with line-of-business applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are intended specifically for budget-constrained offices whose clients need instant recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical background, refined remote support software, and familiarity with corporate IT allow offices to avoid the pitfalls of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
- Proven Methodology
Progent's staff of Microsoft and Cisco Certified experts average more than a decade of hands-on industry experience, in the trenches of network support, executing a broad variety of technical projects for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This means that you get not just expert IT capability, but also a consultant with proven methods for using technical knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person help per minute. As a result, you owe only for received support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for services delivered during regular working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you will not be forced to permit simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent has little competition. Companies who utilize trusted independent consultants or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, protected, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your information network from painful and expensive service losses.
How Does My Business Start Receiving Online Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.