Immediate Remote Technical Support for Cleveland Ohio Networks
Urgent Online Consulting for Cleveland NetworksFor organizations located in Cleveland Ohio, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with challenging networking problems, as well as the services of CISA and CISSP-accredited security experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts provide exceptional value because they possess the practical experience and are equipped with the sophisticated technology necessary to solve most information system problems quickly. This reduces direct expenses since solutions require fewer billable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally in incidental expenses by minimizing or eliminating system downtime and related costs stemming from business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive online technical support expertise is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's billing model for remote help is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the support that you receive. Unlike typical online support firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing avoid situations where quick solutions somehow end up as big bills. Progent's skill at handling problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized tools and field-tested methodologies that permit the highest degree of efficiency for online help and troubleshooting for IT networks of all sizes. Progent offers safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's Technical Response Center to interface to your system without breaching network security.

Progent's advanced customer support reporting system maintains thorough histories describing the support that Progent's clients have received. Progent's authorized engineers have access to the specifics of services provided to every customer by every Progent engineer. This history of trouble tickets and resolutions is structured as a quickly retrievable proprietary database that enables Progent's online support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft make available other vast technical support databases and allow priority response from manufacturers' internal support staff with the result that Progent's online service experts can come up with the best solutions promptly.

Online support offered by Progent to clients in Cleveland Ohio include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced IT solutions used by many of the world's top enterprises. Progent's ProSight line of IT management outsourcing services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your data backup processes and allow transparent backup and rapid recovery of vital files, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss caused by equipment failures, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed backup services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your dynamic IT network. In addition to optimizing the security and functionality of your IT network, Progent's patch management services allow your in-house IT staff to concentrate on line-of-business initiatives and tasks that deliver maximum business value from your network. Read more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a secured application and give your password you are requested to confirm who you are via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized as this second form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate several verification devices. For details about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of in-depth reporting plug-ins designed to work with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center support alternatives for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the top professional services automation tool for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Call Center staff of experienced information technology experts gives your customers in Cleveland Ohio instant access to a large network service group with extensive background delivering phone support and remote repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk recognition as a solid enabler of company productivity, and Progent's goal is to resolve instead of just document technical issues.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts staff offers online professional consulting expertise and training in key business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. For additional information on Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center2, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Cleveland Ohio remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can tune SCOM for your environment so that your computer support is proactive rather than reactive. By uncovering potential problems before they cause full-scale emergencies, proactive monitoring can minimize stressful and costly service crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems that incorporate a mix of platforms.
How Your Cleveland Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Cleveland Ohio, Progent's online network support engineers are ready to provide effective and affordable IT help the instant your company requires it. Over two decades of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to repair IT problems rapidly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Cleveland organization works with a regular independent consultant or maintains an in-house organization that can handle day-to-day computer issues, Progent's Microsoft certified engineers can still offer an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either lack the availability or the knowledge to resolve unexpected network crises or particularly tough integration projects.

Features of Progent's Remote Computer Support for Cleveland Ohio
Progent's phone help, Internet-based repair, system security expertise, and network administration services offer companies in Cleveland Ohio the greatest leverage for your support budget. Whether you need occasional telephone help and Internet-based network repair or full-time Help Desk call center services and network management, Progent's professionals can provide your business world class IT support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical expertise, fine tuned support tools, and understanding of corporate IT allow offices to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

How Does My Business Begin Receiving Online Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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    Microsoft Dynamics GP/Great Plains 2010 software is a full-featured business management and analytics solution that integrates information and operations across your company, communicates easily with other applications, and brings together workers, clients and vendors regardless of time or location. Designed for small to mid-size companies, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 deliver functionality for accounting, management reporting, project management, inventory and order processing, e-commerce, HRM, CRM, field force automation, manufacturing, retail management, and web-based business services. Progent can show you how to set up and manage a robust, secure server and communications infrastructure to support Microsoft Great Plains, and can give you access to experienced Great Plains consultants to help your business benefit from the full power of Microsoft Dynamics GP/Great Plains 2010.

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    • Microsoft Server Virtualization Online Technical Support
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    Microsoft Virtual Server 2005, run on the Microsoft Windows Server 2003 platform and based on software originally developed by Connectix, delivers the performance necessary to accomplish hardware reduction, application upgrade, and server isolation projects via virtualization techniques in an enterprise-class computing environment with high expandability, manageability, and reliability. Microsoft has aimed Virtual Server at companies wishing to enhance operational efficiency in application development and testing, migration from legacy line-of-business applications, and hardware consolidation. Progent's skilled Virtual Server experts can help your business to evaluate and integrate MS Virtual Server.

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    • Nexus Switch VXLAN Configuration
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    Cisco Nexus switches are intended to deliver the throughput, scale, uptime, cloud readiness, density, security and ease of management needed to act as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch consultants are available to provide online and onsite consulting services to assist your IT staff to plan an efficient switch topology, build pilot environments to confirm your network design, deploy Nexus switches, define and implement effective policies, perform security vulnerability evaluations, configure proactive monitoring and alert systems, consolidate resources by means of virtualization technologies, analyze and repair switching and routing issues, maximize system performance, plan for expected growth, and set up the advanced fault-tolerant capabilities incorporated into Nexus products. Progent can also assist your business to migrate non-disruptively from legacy Nexus models or Cisco Catalyst switches to up-to-date Nexus switches.

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    Risk Response Technical Support

    Progent's disaster recovery planning and business continuity professionals can help you design a disaster recovery plan in case of an IT network catastrophe. Progent can show you how to create a complete disaster recovery strategy that includes periodic disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized engineers can also show you how to build an affordable, zero-downtime network architecture that takes into account availability issues involving a broad array of infrastructure technologies and processes.

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    Progent's Linux support services offer small and mid-size companies and developers support for administering and maintaining Linux computers that operate with Microsoft-based networks. Progent can give your organization contact with Linux experts, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of experience provides you with an easy one-stop source to help you build and maintain a secure and robust mixed-platform connectivity and communications environment that allows Linux and Microsoft coexistence by integrating Windows with major Linux variations such as RedHat Linux, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    Progent's Cisco-certified Wi-Fi integration experts can help organizations to deploy, administer, and troubleshoot Cisco wireless devices such as Aironet and Meraki 802.11ac Wi-Fi access points as well as Cisco's Wireless Network Controllers.

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    • Solaris Outsourcing
    Solaris Services

    If your company computer system combines Solaris technology with Windows, Progent can show you how to integrate your computers into a unified network that permits all your operating systems to coexist for simple administration, transparent information exchange, high dependability, superior performance, and strong protection. Progent's Sun Solaris and MS Windows integration assistance services feature IT architecture integration and support, consulting for Windows services for UNIX, remote server monitoring and management, remote technical support and repair, on-site technical support, and Helpdesk outsourcing.

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    Progent's team of expert programmers, database designers, and project management consultants can assist enterprise clients to carry out development projects for Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include access to seasoned project managers for high-level planning and project co-ordination or Progent can assist customers plug expertise gaps by offering relational database architects and programmers experienced in building line-of-business applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can assist businesses to integrate SharePoint with other applications such as SQL Server and Excel to build data-intensive intranets and portal sites. Progent also offers experience with multiple web development technologies and can assist businesses to create, expand, troubleshoot, or port web applications to utilize the most current web technology.

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    Progent can assist businesses of all sizes to move any part of their network infrastructure to Microsoft Azure. This can simplify IT management and lower equipment expense. Azure offers a comprehensive library of public cloud services and Progent can assist you to understand the advantages and restrictions of various cloud networking models supported by Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises apps and resources and make sure you sidestep the typical errors small companies make when migrating to the cloud. Progent can assist you to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN connections and to integrate iPhones and iPads and Google Android smartphones and tablets.

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    E-Mail Guard is Progent's affordable anti-spam and virus protection service that gives small businesses world-class defense against spam, viruses, directory harvesting, and other varieties of email-borne assaults on IT systems. E-Mail Guard is powered by Postini's perimeter management technology, a comprehensive library of web-managed spam filtering and virus protection services that stop email assaults before they are able to penetrate the company firewall. Perimeter Manager also lets administrators monitor and control their email application, irrespective of server platform, hardware technology, or geographic location.

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    Progent is seeking to hire full-time, solutions-oriented Microsoft accredited consultants with MCSE certification; Cisco certified system consultants who have Cisco CCNP or CCIE certification; security consultants with CISSP or CISM or equivalent security credentials; and high-end network design consultants with a background in mobile solutions, wireless connectivity, high uptime, workplace recovery, information protection, and VMware. Progent also is looking for professionals to work on our team of help desk support specialists and off-site support experts. Also, Progent is hiring experienced administrators able to operate effectively in our high-growth, virtual office environment.

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    Progent's Cisco CCIE-certified wireless network consultants can provide remote or onsite integration and debugging support to help your organization to design, configure, upgrade, tune, administer and troubleshoot Aironet wireless access point environments of any size or architecture. Progent's Cisco wireless controller consultants can also assist you to combine your wireless environment with your wired network and cloud-hosted resources to create a seamless enterprise connectivity solution that is easy to manage and expand. Progent also can provide affordable Wi-Fi site surveys to assist you to determine the most efficient selection, placement and setup of Aironet Wi-Fi access points to work with your unique office design, building structure, and expected network traffic.

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    DoubleTake/Carbonite Software publishes a family of tools intended to provide small and midsize businesses a variety of affordable solutions for backing up and restoring vital applications including Exchange, Microsoft SQL Server, Blackberry, and SharePoint. Progent's disaster recovery planning experts have extensive experience incorporating DoubleTake/Carbonite products into small company IT systems to create an advanced state of fault tolerance and disaster recovery readiness at a budget-friendly cost.

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    Progent has 20 years of experience helping small and medium-size companies to design, implement, tune, administer, and troubleshoot IT networks that support teleworkers.

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    Progent's Linux support experts provide small businesses and software developers assistance with managing and supporting Linux computers that coexist with Microsoft-based technology. Progent offers your business access to Linux experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of expertise offers you an easy single source to show you how to create and manage a secure and robust cross-platform network and communications solution that supports Linux and Microsoft coexistence by integrating Windows with major Linux platforms such as RedHat, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.

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    Progent's CISSP-certified cybersecurity consultants can assist organizations of all sizes with any aspect of IT security. Progent can implement efficient security systems that protect a small business from modern threats or Progent can design, configure, and manage an end-to-end security environment for hybrid networks that support onsite, online, and mobile users sharing network resources spread across a mix of physical datacenters and public and private clouds.

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    Progent's Support for IT Service Firms lets you use Progent's consulting experts while retaining your own service brand as a transparent arm of your network consulting staff.

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    • Forefront Threat Management Gateway 2010 Network Consultant
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    Forefront Threat Management Gateway 2010 builds on the powerful security capabilities of ISA Server and offers a easily administered web gateway that acts as a single-server solution for a variety of security features such as an application layer and network layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, Virtual Private Network control, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides comprehensive web security logging and reporting features, permits custom reporting generated by SQL Server, integrates with Active Directory to streamline authentication, and can be installed as a virtual machine to lower expenses and enhance recoverability. Progent's Microsoft-certified engineers can help your company to plan and execute pilot and production implementations; integrate Microsoft Forefront Threat Management Gateway with Windows 2008 R2, AD, SQL Server, Microsoft Exchange Server 2010, and SharePoint 2010; set up Microsoft Forefront Threat Management Gateway to operate on a virtual machine with Microsoft Windows Hyper-V; and deliver ongoing consulting and repair services. Progent can also assist your organization to migrate economically to Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

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    Progent's Help Desk outsourcing and co-sourcing service programs enable companies to reduce costs, improve output, and adjust rapidly to sudden changes in business conditions.

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    Progent has more than two decades of background configuring, maintaining and troubleshooting the core components that make up Microsoft System Center and can assist your organization to plan, install, support, and fix your System Center solution to maximize the availability and performance of your critical IT resources across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-based fabric. Progent's consultants can help your organization to migrate to the latest edition of Microsoft System Center from an earlier release or from another IT management solution to provide the benefits of enterprise-class provisioning, centralized management, security, plus datacenter and critical application availability and performance monitoring.

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    Progent's Cisco certified networking consultants can provide advanced support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability systems.

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    • High-Availability Interoffice Connections Engineer
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    Progent's high availability inter-site connectivity and fault tolerant system infrastructure consultants can help small organizations create zero-downtime Interoffice connectivity via redundant system architectures with automatic failover. Progent's Cisco Certified Internetwork Experts can design and deploy fault tolerant Inter-office networks based on fault tolerant EIGRP routers or non-stop OSPF configurations of Cisco routers. Progent can demonstrate how redundant connectivity and transparent fail-over can provide economical non-stop interoffice connectivity.

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