Cleveland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cleveland Metro Area.
Progent locations in the Cleveland Metro Area
Immediate Online Technical Support for Cleveland Information Networks
For companies located in Cleveland or anywhere in Ohio, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking problems, as well as the services of CISSP-qualified security experts to handle high-level security architecture and diagnostic issues.
Progent's online technical support experts provide exceptional value because they possess the practical experience and have access to the advanced technology necessary to resolve most network problems quickly. This reduces immediate costs because service calls require minimal billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization benefits even more in incidental expenses by minimizing or eliminating network downtime and related costs due to business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced remote consulting experience is especially valuable in environments that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.
Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the services that you actually get. In contrast to many remote support firms, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing save you from scenarios where quick repairs somehow end up as substantial tabs. Progent's skill at dealing with technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized tools and proven processes that promote the highest level of efficiency for online consulting and troubleshooting for information networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's Technical Response Center to connect to your company's network remotely without violating corporate security.
Progent's advanced service database application includes extensive documentation of the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of services delivered to every client by any consultant. This history of trouble tickets and resolutions is stored as a conveniently retrievable internal knowledge base that permits Progent's remote support professionals to share their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close associations with key industry leaders including Cisco and Microsoft make available other extensive technical knowledge bases and allow quick response from manufacturers' internal product engineers with the result that Progent's remote service experts are able to come up with the most efficient solutions in the least time.
Remote support offered by Progent to companies in Cleveland and anywhere in the state of Ohio include:
Authorized Windows Experts
Progent's Microsoft-qualified online support experts can provide computer system troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server application development,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop services to help your business to install, configure, repair, and manage workstations and laptops powered by Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network professionals, and certifies a consultant's network technology skills at the expert level. CCIEs know how to resolve even the most difficult problems encountered in network design, integration, maintenance, compliance, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration tools and developing alternate approaches or locating program updates. CCIEs are an excellent cost-effectiveness because their depth of experience enables them to solve problems rapidly. In common instances, less qualified engineers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can interface to your network using the latest remote support technology to perform fast, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling selection of infrastructure products. Cisco infrastructure consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Catalyst switch support, Cisco Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Aironet Access Points consulting expertise, Cisco WiFi controllers support Services, Cisco VPN Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or help your company to clean up rapidly following a serious breach. Security consulting services available from Progent include: in depth network security and compliance assessment utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast recuperation from malicious assaults; installing firewalls; establishing safe techniques for remote and mobile connectivity; securing your email infrastructure from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote support to help organizations of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that combine local IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for administering private and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to address a broad range of information technologies such as network architecture, email solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified management in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also help with transitioning from older applications to Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network problems enables fast escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can offer emergency remote assistance analyzing anomalies affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same advanced technology used by some of the industry's leading corporations. Progent's ProSight series of outsourced network management services addresses all key aspects of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the entire threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide centralized management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your Progent consultant so any looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's ability either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT programs. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology enables customers to execute major projects within budget and on schedule. Progent's special online engineering services include:
How Your Cleveland Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Call Center programs for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are a convenient solution for organizations who lack the money or time to support an internal Call Center but who want quick response from a reliable Help Desk with proficient telephone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Virtual Help Desk is designed for larger companies and operates as a seamless reinforcement of your established Call Center staff. Progent's Virtual Help Desk can act as a an escalation resource for complex technical issues, or be ready in overflow situations when your ordinary support engineers are too busy.
Progent's Help Desk Call Center team of seasoned network professionals provides your customers in Cleveland or anywhere in the state of Ohio quick communication with an efficient technical support group with extensive experience providing phone help and remote repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center perception as a key enabler of company success, and Progent's goal is to fix instead of simply record network problems.
- Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts Team offers phone-based professional engineering support and education in special application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also offers expertise, programming, and education for Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more about Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver organizations in Cleveland, or anywhere in the state of Ohio, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to fit your business so that your computer support is proactive and automated. By exposing looming issues before they expand into full-scale emergencies, proactive monitoring can ward off stressful and costly information system breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems that incorporate a combination of platforms.
To contact Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Cleveland or throughout the state of Ohio, Progent's online computer support engineers can deliver professional and affordable system help whenever your company needs it. Long experience delivering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to solve computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises service calls.
Even if your Cleveland office works with a local independent consultant or employs an in-house organization that know how to handle typical network issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless remote expansion of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to deal with unexpected network emergencies or especially complex integration problems.
Details of Progent's Online Computer Services for Cleveland
Progent's phone help, Internet-based troubleshooting, network security expertise, and system administration services offer offices in Cleveland or throughout the state of Ohio unparalleled leverage for your support investment. Whether you need occasional phone help and Internet-based network repair or ongoing Help Desk outsourcing support and system management, Progent's experts can provide your company world class IT support while permitting you to eliminate the cost and administration overhead of running a large internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Cleveland and is also ideal for customers in geographic areas of Ohio that lack consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide array of Microsoft support utilities, service information, and on-going training.
- By the Minute Rates to Minimize Expenses
Progent provides online support on a per-minute basis, so you are charged only for the services you use. Progent has no minimum charge for online help and asks for no periodic retainer for support services delivered during regular working hours. This saves you from paying big bills for quick repairs.
- Access to Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco can provide access to on-staff specialists with experience in designing, implementing, and managing networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to show you how to build high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Experts Group
Progent's core consulting offerings consist of technology integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk Call Center services. Progent's Application Experts group can provide world-class consulting expertise for critical business applications. Support available from the Application Experts staff covers:
Dynamics GP Consulting and Customization
Microsoft Project Training
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
BI Reporting Development and Training
Business Information (BI) Reporting Consulting and Training
UNIX, Linux and Solaris Support
MS SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Application Development and Debugging
Oracle Database Administration and Application Development
MySQL Database Administration and Software Programming
Apple Mac Consulting
Amazon MWS Software Design and Programming
By offering a full service centralized resource for IT generalists and application experts, Progent is able to deliver fast, cost-effective, and comprehensive information technology solutions that align with the special needs of your business.
- Advanced Online Connectivity Software
Secure remote access permits Progent's service professionals to see exactly what your customers see. This makes it possible to produce quick fixes to problems that might otherwise require an expensive onsite visit. Sophisticated online connectivity software and experienced technicians combine to enable Progent to resolve most network issues quickly and economically. Progent is an industry leader in offsite troubleshooting and automated system tracking.
- Support for Leading VPN Gateways
Progent can provide safe VPN access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- Round-the-Clock Service for High Network Uptime
For companies with mission-critical applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk Call Center services are intended specifically for budget-constrained offices whose workers require immediate access to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT expertise, fine tuned remote support software, and understanding of enterprise networking allow companies to escape the limitations associated with excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Start Receiving Remote Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of hands-on professional experience, in the trenches of IT service, executing a broad range of IT projects for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This ensures that you get not just world-class IT help, but also a consultant with field-tested approaches for applying technical knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises help by the minute. Consequently, you owe only for received services. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services delivered during normal working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick solutions so you will not be tempted to allow minor problems to fester.
- Complete Documentation of Delivered Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local service firms who offer minimal documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports sent by every staff member to every customer. The discipline of detailing and organizing service records results in more efficient service and avoids a slew of common misfortunes such as when a support client is effectively held captive to a consultant who wonít release vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer 24x7 system tracking services based on MS System Center Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your IT network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.