Fast and Affordable Online Troubleshooting for Cleveland Ohio Information Networks
Fast Phone Consulting for Cleveland SystemsFor organizations located in Cleveland Ohio, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging networking problems, plus the services of CISSP-certified security experts to help with high-level security architecture and diagnostic jobs.

Progent's remote support engineers offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools needed to solve most information system problems quickly. Efficient support lowers direct costs since service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your company saves additionally with indirect costs by minimizing or eliminating network downtime and related losses due to business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote consulting expertise is especially valuable in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's billing model for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the support that you receive. Unlike many online support firms, Progent requires no service activation surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing prevent scenarios where quick solutions somehow turn into big bills. Progent's penchant for solving technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested methodologies which ensure the highest degree of efficiency for remote help and troubleshooting for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to interface to your computer system remotely without violating corporate security.

Progent's advanced service database system includes thorough records for the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of all help provided to each Progent client by every Progent consultant. This database of trouble tickets and resolutions is stored as a conveniently searchable proprietary knowledge base that enables Progent's online technical experts to share their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's extensive list of accreditations and close associations with important industry leaders such as Cisco and Microsoft make available other extensive technical support databases and permit quick response from manufacturers' in-house support staff so Progent's remote consulting experts are able to find the best solutions promptly.

Online services provided by Progent to companies in Cleveland Ohio include:

ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced technology deployed by many of the world's leading corporations. The ProSight suite of network monitoring and management services covers all key areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and enable transparent backup and rapid restoration of vital files/folders, apps, system images, plus VMs. ProSight DPS helps your business protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, human error, malicious employees, or software glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and tracking updates to your ever-evolving information network. Besides optimizing the security and reliability of your computer environment, Progent's patch management services allow your IT team to focus on line-of-business projects and tasks that derive maximum business value from your information network. Read more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification on iOS, Android, and other personal devices. With Duo 2FA, whenever you log into a protected online account and enter your password you are asked to verify your identity on a unit that only you have and that is accessed using a different network channel. A broad range of devices can be utilized as this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register multiple validation devices. For more information about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to provide web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center service offerings for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the leading PSA tool for managing service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Call Center team of experienced information technology consultants gives your customers in Cleveland Ohio fast assistance from a large technical support group with years of background providing phone help and online repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center perception as a solid contributor to business performance, and Progent's intent is to fix rather than just document IT problems.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Group provides remote and in-depth consulting support and education in specific business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. To read more concerning Progent's expertise, customization, and education services, see Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer world-class online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center2, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Cleveland Ohio remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to accommodate your environment so your network support is proactive and automated. By exposing emerging issues before they expand into full-scale emergencies, system monitoring can head off inconvenient and expensive service breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a combination of operating systems.
How Your Cleveland Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Cleveland Ohio, Progent's phone-based network support engineers are ready to provide expert and economical IT help whenever your company has to have it. Over 20 years of delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to fix network problems rapidly while eliminating the cost and lost productivity that comes with on-premises support calls.

Even if your Cleveland organization works with a local independent support technician or employs an in-house IT staff that can handle day-to-day network problems, Progent's Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to fix sudden system emergencies or particularly complicated integration projects.

Details of Progent's Remote Computer Support for Cleveland Ohio
Progent's phone support, remote repair, network security consulting, and system management services offer businesses in Cleveland Ohio the greatest leverage for your support investment. Whether you need occasional phone help and Internet-based troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can provide your organization enterprise-level IT support while allowing you to avoid the expense and administration overhead of carrying a large in-house IT staff. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT experience, fine tuned remote support software, and familiarity with enterprise networking enable businesses to avoid the limitations of exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does My Business Start Receiving Online Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.

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    Microsoft Dynamics GP allows you to expand and manage your business better by offering deep access to strategic data and a rapid return on investment. Dynamics GP/Great Plains offers important productivity benefits such as its ability to extend the reach of your company, handle your financials, computerize financial operations, unify procedures across your company, refine inventory control, increase order accuracy, expand revenue and minimize turnaround time, and maximize cash flow. Progent can help you configure and manage a reliable, safe server and communications foundation to support Great Plains, and can provide experienced Microsoft Dynamics GP support professionals to help you derive the full benefits of your Microsoft Dynamics GP software.

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    Progent's Microsoft-certified professionals have 20 years of experience designing, installing, and maintaining email solutions for clients in the and throughout the U.S. Progent offers affordable Microsoft Exchange Servers consulting services to ensure that your email environment features protection, high uptime, easy access for remote and wireless users, efficient management tools, and productive integration with telecommunications. Progent provides expertise and support services for Exchange 2016 Server, Microsoft Exchange 2013 Server, Exchange 2010 Server, Microsoft Exchange 2007 Server, Exchange 2003, and MS Exchange 20000 Server. Progent can also help small or mid-size businesses to migrate to Exchange 2016 or Exchange 2013 Server.

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    Progent can help small businesses to move any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network administration and lower hardware investments. Azure includes a wealth of cloud services and Progent can assist you to evaluate the advantages and restrictions of various cloud networking models supported by Azure. Progent can help you administer cloud-based or hybrid cloud and local applications and network infrastructure and ensure you avoid the common errors small companies make when moving to the cloud. Progent can show you how to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage user identity with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also show you how to prepare firewalls and IPsec VPN connections and to integrate Apple iOS devices and Android smartphones and tablets.

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    Even if your company has a minimal network services group and a limited technology budget, your information network can still feature the same high availability and performance that once needed a large internal support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-expert and Cisco-premier IT professionals, the most recent system management software for 24x7 monitoring and threshold alarms, and cost-effective support packages such as a help desk call center to keep your vital network applications and servers operating.

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    Configuration Manager 2016 automates software provisioning and updating, centralizes compliance settings management, keeps track of network assets, guards against corporate data leakage, performs health reporting, allows secure end-user self service, and delivers a single point of control for managing multi-OS networks based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud integration specialists can assist businesses of any size with any aspect of planning, installing, operating and repairing a System Center 2016 Configuration Manager solution for local, cloud-based, or hybrid environments.

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    Progent offers special security service bundles intended to deliver larger enterprises an independent and thorough network security evaluation from a group of premier security engineers. All Progent's network security evaluation packages incorporate a collection of procedures including network scans from inside and from outside your corporate security perimeter, professional interpretation of captured data by accredited security engineers, production of a paper explaining the findings, plus a live high-level executive outbrief and a detailed interactive outbrief for internal network engineers.

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    Progent's expert consultants can help you design and implement a smooth in-place Exchange Server 2003 migration strategy that minimizes productivity disruption, reduces ongoing service demands, and makes your Microsoft Exchange Server 2003 easy to administer. For complex multiple server or multi-site upgrades, Progent offers the background to complete your move rapidly and affordably. Progent's Exchange Server 2003 support, repair, and design offerings include expertise with the configuration of third-party enhancements of Microsoft Exchange 2003 Server that are best aligned to your business goals.

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    Progent's Microsoft Gold-certified Windows Server 2022 experts can assist your company to design and implement a cost-effective upgrade to Windows Server 2022 that features high availability and that uses an on-premises deployment model or a hybrid model that integrates cloud-hosted Windows Server Online with an on-prem implementation of Windows Server 2022.

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    Progent's software experts have worked for 20 years with .NET technologies and the Visual Studio development system and are able to build or update .NET apps quickly and at low cost.

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    Progent offers affordable remote support to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, architectural design, pilot testing, configuration, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security.

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    Progent provides national online help and troubleshooting services for companies that run macOS and OS X environments or whose IT systems feature a combination of Apple Mac and Microsoft products. Progent's engineers can provide Mac clients a variety of IT services such as desktop support, upgrading to the latest edition of macOS from legacy editions of Apple macOS or OS X, plus expertise with Mac application software. Progent's specialists in Apple technology can also assist you with iPhone and iPad integration and management, or migrating to iCloud. Remote network consulting offers optimum return for your information technology dollar by extending client efficiency and limiting the hours charged for network analysis and repair. Advanced online access tools and skilled technicians and engineers allow Progent to handle the majority of IT issues without squandering time and expense by traveling to your site. In most of cases your IT problems can be remediated by telephone or via a mix of phone support and online connectivity. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISSP certified security professionals to assist with the most difficult system problems.

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    Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to design and carry out a cost-effective migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid deployment model. Windows Server 2019 offers major improvements in capacity, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, availability, and Linux support.

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    Progent provides Microsoft Windows Cluster Server assistance to help your organization implement non-stop server clusters that can provide 24x7 uptime. Windows cluster servers for fault-tolerant networks include Windows 2003 Cluster Server, SQL Cluster Server, and Microsoft Exchange Cluster Server. By assisting you t create non-stop server clustering solutions powered by Microsoft Windows Clustered Server 2003, Progent's Certified Windows engineers ensure that your fault-tolerant server clusters are set up to optimize the competitive value of your computer network.

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