Immediate Online Troubleshooting for Cleveland Ohio Computer Systems
For businesses in Cleveland Ohio, Progent offers remote help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the services of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.
Progent's remote support experts provide excellent leverage because they have the real-world experience and have access to the advanced technology required to resolve most information system issues quickly. This reduces immediate costs because service calls use up fewer chargeable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company benefits additionally in incidental expenses by minimizing or avoiding network outages and related costs resulting from business disruption, upset clients, unproductive workers, and distracted executives. Progent's advanced remote technical support experience is especially important in environments that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's billing policy for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the support that you receive. Unlike many online support companies, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and clean model for billing do away with situations where quick fixes somehow end up as large bills. Progent's penchant for handling technical issues efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized technologies and field-proven processes which ensure the maximum level of effectiveness for remote consulting and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's online support team to access your system remotely without compromising system security.
Progent's advanced technical support database application maintains extensive records of all service that Progent's customers have received. Progent's team consultants have the benefit of the records of assistance rendered to every customer by every Progent consultant. This archive of trouble tickets and solutions is stored as an easily retrievable internal database that permits Progent's online technical professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and working associations with important industry leaders including Cisco and Microsoft open up other vast technical knowledge bases and permit priority response from vendors' internal support staff with the result that Progent's remote consulting experts are able to find the most efficient solutions in the least time.
Online technical support services provided by Progent to clients in Cleveland Ohio include:
Certified MS Windows Support
Progent's Microsoft-certified remote service professionals can provide network problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help your company with a wide range of technology support including Windows Server 2022 solution design and migration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of cost-effective PC desktop support services to assist you company to deploy, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include providing Windows 11 system design and upgrade assistance and Windows 10 configuration consulting, as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network professionals, and certifies a person's networking knowledge at the expert level. Cisco-qualified CCIEs can resolve the most difficult problems surrounding network infrastructure planning, deployment, management, compliance, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration tools and coming up with workarounds or locating software patches. CCIEs represent an excellent cost-effectiveness because their broad experience allows them to find solutions for problems rapidly. In many instances, less experienced service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your network using advanced on-line support tools in order to provide quick, secure, and affordable diagnosis and remediation.
Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.
Progent locations in Cleveland region
|1717 Brittain Rd
Akron, OH 44310
|Akron Network Support Services
|534 Delaware Ave
Buffalo, NY 14202
|Buffalo Network Support Services
|2515 Jay Ave.
Cleveland, OH 44113
|Cleveland Network Support Services
|20 S 3rd St, Suite 210
Columbus, OH 43215
|Columbus Network Support Services
|301 W 1st St, Suite 200
Dayton, OH 45402
|Dayton Network Support Services
|535 Griswold St
Detroit, MI 48226
|Detroit Network Support Services
|921 E Dupont Rd
Fort Wayne, IN 46825
|Fort Wayne Network Support Services
|606 Liberty Ave
Pittsburgh, PA 15222
|Pittsburgh Network Support Services
|19785 W 12 Mile Rd
Southfield, MI 48076
|Southfield Network Support Services
|5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
|Toledo Network Support Services
|250 Yonge St
Toronto, ON M5B 2L7
|+1 647 317 9100
|Toronto Network Support Services
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading selection of infrastructure devices. Cisco networking expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting services, Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and configuration, Aironet Wireless Access Points planning and integration services, Cisco wireless controllers support Services, Cisco VPN and Network Security Consulting services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide you to carry out the urgent first step in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware expert can assist businesses to locate and isolate breached devices and guard undamaged resources from being compromised. If your Cleveland network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Cleanup Help
Progent's ransomware recovery experts can assist your Cleveland company to restore a system breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim. Progent's team of IT security specialists have the wide selection of knowledge required to rebuild all vital facets of a compromised system rapidly and with little data loss. To learn more, visit Progent's ransomware cleanup and operational restoration expertise.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a range of security solutions to strengthen the safety of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or help you to recuperate rapidly following a serious breach. Security support services offered by Progent cover comprehensive information security and compliance assessment using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious attacks; installing firewalls; building secure techniques for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support services to help organizations of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that utilize on-premises resources as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Microsoft 365 integration with on-prem installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent process for recovering applications and services rapidly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and fixes and can generate reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote consulting services to address a wide spectrum of information technologies such as network architecture, messaging systems, network and process security, plus UNIX and Windows coexistence. For server consolidation and simplified management in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to resolving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent online assistance analyzing problems within UNIX/Linux networks powered by popular versions of UNIX including:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's leading corporations. The ProSight suite of network management outsourcing services covers all critical areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the entire malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and enable non-disruptive backup and rapid restoration of important files, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, human error, malicious insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed backup services are best suited for your network.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide businesses of any size a flexible and affordable solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. In addition to optimizing the security and functionality of your computer network, Progent's software/firmware update management services allow your IT staff to concentrate on more strategic projects and tasks that derive the highest business value from your network. Learn more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured online account and enter your password you are requested to verify your identity via a device that only you possess and that uses a different network channel. A wide range of devices can be used as this second means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register several validation devices. To find out more about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of real-time and in-depth reporting plug-ins designed to integrate with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide centralized control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so that any potential issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows clients to complete critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Cleveland Company Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk Call Center support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle complex problems.
Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center team of seasoned network experts offers your workers in Cleveland Ohio immediate contact with an effective network service resource with years of background delivering phone consulting and online repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center the reputation as a key driver of business productivity, and Progent's target is to resolve rather than simply report IT problems.
- Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts Group provides phone-based advanced engineering support and training in special business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for familiar Microsoft applications including CRM, MS Project, Office Word, and Microsoft 365 Excel. To learn more about Progent's consulting, custom programming, and training services, visit Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of Microsoft System Center2, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Cleveland Ohio remote IT infrastructure monitoring by providing System Center Operations Manager consulting services. Progent can adapt SCOM to fit your environment so that your network maintenance is proactive rather than reactive. By uncovering potential problems before they grow into full-scale emergencies, remote monitoring can minimize inconvenient and costly network breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments based on a combination of platforms.
To get in touch with Progent about urgent remote expertise with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Cleveland Ohio, Progent's phone-based computer support engineers can deliver expert and economical IT help the instant your organization requires it. Over 20 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to solve network problems rapidly while avoiding the cost and lost time associated with in-person support visits.
Even if your Cleveland business works with a regular freelance consultant or maintains a full time organization that can handle ordinary network problems, Progent's Microsoft certified engineers are available to offer a convenient and seamless remote expansion of your local resources in cases when your usual service personnel either lack the time or the experience to resolve sudden network crises or especially challenging integration problems.
Details of Progent's Remote Computer Services for Cleveland Ohio
Progent's phone support, remote troubleshooting, system security consulting, and system management services offer offices in Cleveland Ohio unparalleled leverage for your IT investment. Whether you need one-time telephone support and Internet-based network repair or full-time Help Desk call center services and system administration, Progent's experts can deliver your business enterprise-level IT support while permitting you to eliminate the cost and administration overhead of running a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to offices in Cleveland Ohio and is also ideal for networks in geographic regions that lack consultants with proven expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide selection of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent offers online support on a per-minute billing plan, so you are charged only for the services you use. Progent requires no minimum fee for online service and requires no periodic subscription fee for support services delivered during regular working hours. This saves you from paying big invoices for simple repairs.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco offers help from authorized professionals with skill in designing, deploying, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Group
Progent's core support services include technology integration, MS Exchange Server consulting, corporate security planning, and Co-managed Help Desk services. Progent's Application Experts group can provide world-class consulting support for specific application areas. Help offered by the Application Experts Group includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Support
Office 365 solutions support
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and SQL Server 2014 Application Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL DBA Services and Application Programming
Amazon MWS Programming and Debugging
By providing a convenient one-stop source for network generalists and specialists, Progent can deliver fast, affordable, and thorough information technology solutions that meet the special needs of your business.
- State of the Art Remote Connectivity Software
Protected remote access allows Progent's support professionals to observe precisely what your users see. This makes it easier to produce quick solutions to problems that might otherwise require an expensive personal service call. Cutting-edge remote connectivity software and experienced engineers combine to enable Progent to repair most network problems rapidly and affordably. Progent is a pioneer in online support and remote network tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24-hour Service for Maximum System Availability
For companies with line-of-business applications, Progent offers optional 24x7 online support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help ensure high system availability.
- Help Desk Services
Progent's Help Desk outsourcing services are intended especially for budget-constrained organizations whose workers need immediate recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT background, fine tuned remote support tools, and understanding of enterprise networking allow companies to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, at the front lines of network service, executing a wide variety of technical tasks for a large array of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This means that you get not only world-class technical skills, but also a support engineer with proven approaches for using computer knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site help by the minute. As a result, you pay exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for support services delivered during normal working hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast solutions so you won't be tempted to permit minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent has little competition. Companies who utilize trusted independent consultants or who maintain internal support staffs benefit when Progent transfers information about new technology and proven processes to make their networks more robust, secure, and efficient.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide 24x7 network monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By revealing possible issues before they cause lost productivity, network monitoring can keep your information network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.