Immediate Online Technical Support for Cleveland Computer Networks
For businesses in Cleveland or anywhere in the state of Ohio, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle complex networking issues, plus the services of CISSP-certified security consultants to help with advanced security architecture and diagnostic issues.
Progent's online technical support experts provide excellent value because they possess the real-world experience and are equipped with the sophisticated tools necessary to solve most information system issues rapidly. Efficient support lowers direct expenses because solutions use up fewer chargeable minutes. Online help also eliminates the expense of sending a consultant to your office. Your company saves even more in incidental costs by reducing or avoiding network outages and associated losses due to business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive online consulting expertise is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.
Progent's billing model for online support is designed to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you owe only for the services that you receive. In contrast to many remote service firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid situations where speedy. minor fixes somehow end up as substantial tabs. Progent's penchant for handling technical issues quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven processes that allow the highest level of efficiency for remote engineering help and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's remote service group to link to your system remotely without violating system security.
Progent's sophisticated service database system maintains detailed records for the support that Progent's clients have received. Progent's team engineers have access to the details of services delivered to every Progent client by any Progent consultant. This database of problems and resolutions is stored as a quickly searchable support knowledge base that allows Progent's remote support experts to share their experiences company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of certifications and working relationships with major vendors including Cisco and Microsoft make available other massive support knowledge bases and allow priority response from manufacturers' internal engineering staff so Progent's remote consulting experts can come up with the most efficient resolutions in the least time.
Online technical services offered by Progent to customers in Cleveland and anywhere in the state of Ohio include:
Certified Windows Experts
Progent's Microsoft-expert online service engineers can deliver network problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration consulting, Microsoft Skype for Business migration support, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop support services to assist you business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services include offering Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure consultants, and indicates a person's networking knowledge at the master level. Cisco CCIEs can resolve even the most stubborn challenges encountered in network infrastructure design, integration, administration, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional value because their depth of expertise allows them to find solutions for problems rapidly. In typical cases, less seasoned engineers can struggle for hours or days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can tie into your network using advanced on-line support technology in order to provide efficient, secure, and economical analysis and repair.
Cleveland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cleveland Metro Area.
Progent locations in the Cleveland Metro Area
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling selection of networking appliances by offering consulting services that include:
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's accredited CISM and CISSP cybersecurity consultants can provide a range of system protection solutions to improve the immunity of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or help your business to recover quickly after a serious penetration. Security services offered by Progent include: comprehensive information security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm assaults; configuring firewalls; designing secure techniques for off-site and mobile access; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert remote support to help companies of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable runbook for recovering services quickly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can produce audit reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer online consulting services to cover a wide spectrum of information technologies such as system infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server economization and simplified administration in environments that include Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Windows or Linux solutions. Progent's team-based methodology for solving network problems promotes fast escalation, when required, to engineers with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts support expense.
Major Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services designed to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading corporations. The ProSight line of IT management outsourcing services addresses all critical aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious management activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows clients to complete major initiatives economically and on time. Progent's project-based online consulting services include:
How Your Cleveland Business Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve the most issues.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center team of experienced network professionals gives your clients in Cleveland or anywhere in the state of Ohio immediate communication with a reliable support group with years of background delivering telephone-based help and remote repair service for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a significant driver of business productivity, and Progent's target is to resolve rather than merely report IT problems.
- Applications Support: Education, Customization, and Integration
Progent's Applications Consulting Team provides phone-based and in-depth engineering support and education in key application fields such as ERP, MRP, custom financial systems, and CRM. Progent also offers consulting, custom development, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers organizations in Cleveland, or anywhere in the state of Ohio, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your environment so your IT support is proactive and automated. By detecting emerging problems before they result in network outages, remote monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that incorporate a mix of operating systems.
To get in touch with Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Cleveland or anywhere in the state of Ohio, Progent's online network support engineers can provide professional and affordable system support the moment your organization has to have it. More than a decade of providing remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to repair IT problems quickly while avoiding the expense and lost productivity that comes with on-site service visits.
Even if your Cleveland company relies on a local independent support technician or maintains a full time organization that know how to handle common computer problems, Progentís Microsoft certified engineers are available to offer an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the knowledge to deal with sudden network crises or particularly challenging integration projects.
Features of Progent's Remote Network Services for Cleveland
Progent's phone support, remote repair, system security expertise, and system administration services give businesses in Cleveland or throughout the state of Ohio the greatest leverage for your support investment. Whether you require one-time telephone help and remote network repair or ongoing Help Desk services and system management, Progent's professionals can deliver your organization enterprise-level network support while allowing you to eliminate the cost and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Cleveland and is also ideal for customers in more remote areas of Ohio that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide range of Microsoft support utilities, service information, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent provides remote help on a per-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone help and asks for no monthly subscription fee for services provided during normal working hours. This protects you from facing big invoices for routine fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco offers the services of authorized professionals who have experience in designing, deploying, and supporting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support offerings include system integration, MS Exchange consulting, corporate security planning, and Help Desk Co-management services. Progent's Experts group offers in-depth consulting expertise in specific business applications. Help offered by the Application Experts staff includes:
Dynamics GP Consulting and Programming
MS Project Support
Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and Microsoft SQL 2014 Software Development and Debugging
Oracle Database Administration and Application Development
MySQL Management and Application Design
Apple Mac Help
Amazon MWS Software Design and Programming
By providing a convenient one-stop source for network generalists and application experts, Progent is able to deliver timely, inexpensive, and comprehensive information technology solutions that fit the unique needs of your company.
- Advanced Remote Connectivity Tools
Protected online access allows Progent's service professionals to see exactly what your customers see. This makes it possible to find quick solutions to problems that might otherwise demand a costly personal visit. Cutting-edge online access software and expert technicians together enable Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote network monitoring.
- Compatibility with Leading VPN Products
Progent supports secure VPN access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24-hour Support for Maximum System Uptime
For organizations with vital applications, Progent offers optional 24x7 remote technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk support services are intended specifically for budget-conscious organizations whose workers require immediate access to a Help Desk Call Center with effective telephone support and complete escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical expertise, refined support tools, and familiarity with corporate IT allow businesses to avoid the limitations of excessive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Begin Receiving Online Network Support from Progent?
- Certified Knowledge of Microsoft's Full Range of Server Platforms
Progent can provide world-class support for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 moves, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site visits per minute. As a result, you pay only for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no retainer for support services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast solutions so you will not be tempted to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent has few competitors. Businesses who utilize familiar freelance service providers or who employ in-house support personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and productive.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can save your information network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.