Immediate Remote Troubleshooting for Cleveland Ohio Computer Systems
For organizations located in Cleveland Ohio, Progent provides online support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, as well as the assistance of CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting issues.
Progent's online support engineers provide exceptional leverage because they have the real-world experience and are equipped with the sophisticated technology needed to solve the majority of network problems rapidly. This lowers immediate expenses because solutions require minimal chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally with incidental costs by minimizing or avoiding network downtime and related losses resulting from business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive remote technical support experience is especially helpful for businesses that depend on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.
Progent's billing policy for online help is designed to stretch your IT service investment. Progent bills per minute for phone assistance, so you pay just for the services that you actually get. In contrast to typical online support companies, Progent asks for no startup fee or minimum payments. Progent's one-minute granularity and clean model for billing prevent situations where speedy. minor fixes manage to end up as big tabs. Progent's penchant for dealing with technical issues quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized tools and field-tested processes that permit the maximum degree of effectiveness for online help and troubleshooting for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's online support team to interface to your company's environment without violating network security.
Progent's powerful technical support reporting application maintains thorough documentation of the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of services rendered to each Progent client by every consultant. This archive of trouble tickets and responses is structured as a conveniently searchable support database that allows Progent's remote technical experts to share their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's high-level certifications and close associations with important technology companies including Cisco and Microsoft open up additional extensive technical knowledge bases and allow fast access to manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to determine the best resolutions promptly.
Remote technical services offered by Progent to companies in Cleveland Ohio include:
Certified Windows Expertise
Progent's Microsoft-premier remote service experts offer network repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help your company with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop services to help your company to deploy, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network professionals, and validates a consultant's networking skills at the expert level. Cisco-qualified CCIEs can resolve the most challenging issues surrounding network design, integration, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network administration tools and developing alternate approaches or locating software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness because their deep expertise enables them to solve problems quickly. In many instances, less experienced engineers can struggle for hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can connect to your computer system via advanced remote troubleshooting tools in order to perform quick, secure, and affordable analysis and remediation.
Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.
Progent locations in Cleveland region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||534 Delaware Ave
Buffalo, NY 14202
||Buffalo Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
||250 Yonge St
Toronto, ON M5B 2L7
|+1 647 317 9100
||Toronto Network Support Services
Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of networking appliances. Cisco networking support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Catalyst switch integration and support, Cisco Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Wireless APs engineering support, Cisco wireless controllers consulting, Cisco VPN engineering assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security solutions to strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to clean up quickly following a serious breach. Security services available from Progent cover in depth network security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; configuring firewalls; establishing safe mechanisms for remote and mobile communication; securing your messaging infrastructure from spam and directory harvest attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting to help organizations of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize on-premises resources as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable workflow for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online support services to cover a broad spectrum of information technologies such as network infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy management in environments that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from older systems to MS Windows or Linux environments. Progent's team-oriented methodology for solving technical problems enables quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and lowers service expense.
Important Linux platforms for which Progent offers expert support include:
ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and medium-size businesses to utilize the same advanced IT solutions used by many of the world's top enterprises. The ProSight portfolio of outsourced network management services covers all key aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup operations and enable non-disruptive backup and rapid restoration of vital files, applications, images, plus virtual machines. ProSight DPS helps you protect against data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, malicious insiders, or software bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed backup services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your Progent consultant so any looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology projects. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables clients to execute critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Cleveland Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex problems.
Progent's Call Center consulting services can assist you in establishing an efficient new Call Center or enhancing your established one, identifying or customizing Help Desk Call Center software to meet the particular demands of your company, or providing temporary online staff to supplement your existing Help Desk Call Center group to handle high-demand events like software transitions, major updates, or rolling out new applications.
Progent's Help Desk team of experienced information technology consultants provides your customers in Cleveland Ohio fast access to an efficient technical support group with extensive background providing telephone-based consulting and remote diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk recognition as a significant driver of business success, and Progent's target is to fix rather than simply annotate technical problems.
- Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts staff can supply phone-based and in-depth engineering expertise and training in specific application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide expertise, programming, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Cleveland Ohio remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your business so that your IT maintenance is proactive and automated. By uncovering looming issues before they result in crashes, remote monitoring can minimize disruptive and costly information system crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that incorporate a combination of operating systems.
To contact Progent about emergency remote help with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Cleveland Ohio, Progent's online network support engineers can provide expert and economical IT support the moment your company has to have it. Long experience offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine remote access technology to solve computer problems quickly while avoiding the expense and lost time that comes with on-premises service visits.
Even if your Cleveland company relies on a regular independent consultant or employs an in-house IT staff that know how to deal with typical computer issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either don't have the time or the experience to resolve sudden system emergencies or especially tough integration projects.
Details of Progent's Remote Network Services for Cleveland Ohio
Progent's online support, Internet-based repair, system security consulting, and system administration services give businesses in Cleveland Ohio unparalleled leverage for your support investment. Whether you require occasional telephone support and remote network repair or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your organization enterprise-level IT support while allowing you to eliminate the cost and hassle of carrying a large internal IT organization. Key features of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Cleveland Ohio and is also ideal for networks in more remote regions that lack consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad array of Microsoft support tools, service information, and continuing education.
- By the Minute Rates to Reduce Costs
Progent provides online support on a by-the-minute billing plan, so you pay only for the support you use. Progent requires no minimum charge for online help and asks for no ongoing retainer for services provided during regular working hours. This keeps you from facing big invoices for simple repairs.
- Availability of Cisco Certified Network Design Specialists
Progent's registered experts for Cisco can provide the services of authorized professionals who have experience in planning, deploying, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's core support offerings consist of system integration, MS Exchange expertise, network security design, and Help Desk sharing services. Progent's Application Experts Team can provide in-depth consulting expertise in specific business applications. Help available from the Application Experts staff covers:
Dynamics GP Support and Customization
MS Project and Project Online Training
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle Management and Application Programming
MySQL Database Administration and Application Design
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient centralized source for IT generalists and specialists, Progent is able to deliver fast, cost-effective, and thorough IT solutions that fit the unique needs of your business.
- Sophisticated Online Connectivity Tools
Protected online access permits Progent's support experts to observe precisely what your customers see. This makes it possible to produce quick solutions to problems that could otherwise demand a costly onsite service call. Cutting-edge online connectivity software and experienced engineers together enable Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated network analysis.
- Support for Leading VPN Gateways
Progent can provide secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24-hour Support for High System Availability
For offices with mission-critical applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-constrained companies whose workers need instant access to a Help Desk Call Center with effective phone support and full escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical knowledge, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Start Getting Online Technical Support from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Servers
Progent can provide world-class support for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 support, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site help per minute. As a result, you are invoiced only for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for support services delivered during regular working hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be tempted to allow less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent has little competition. Businesses who work with trusted freelance consultants or who maintain in-house support staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, secure, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer round-the-clock network monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible problems before they cause downtime, system monitoring can save your information network from painful and expensive service losses.
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.