Fast and Affordable Remote Help for Cleveland Networks
For businesses located in Cleveland or anywhere in the state of Ohio, Progent offers online technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified consulting experts have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking problems, plus the services of CISSP-certified security experts to handle high-level security architecture and diagnostic jobs.
Progent's online technical support experts provide excellent value because they possess the practical background and are equipped with the sophisticated technology required to solve most information system problems quickly. This lowers direct expenses since service calls use up fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your office. Your company saves additionally in incidental costs by minimizing or eliminating system downtime and associated costs resulting from business disruption, upset clients, unproductive workers, and de-focused management. Progent's advanced online consulting expertise is particularly important for organizations that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.
Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are invoiced just for the support that you actually get. In contrast to typical remote support companies, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing eliminate situations where quick repairs manage to end up as substantial tabs. Progent's skill at handling technical issues efficiently means you saves money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an array of optimized tools and proven processes which permit the maximum degree of effectiveness for online consulting and repair for information systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's online support team to access your system remotely without breaching corporate security.
Progent's sophisticated service database application keeps thorough documentation for all support that Progent's customers have been provided. Progent's team engineers have the benefit of the details of assistance delivered to every Progent customer by every Progent consultant. This history of trouble tickets and responses is organized as a quickly exploitable proprietary database that enables Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's support improves over time. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft open up other vast support knowledge bases and allow quick response from manufacturers' internal support staff with the result that Progent's remote service experts can find optimal solutions promptly.
Remote technical services provided by Progent to companies in Cleveland and anywhere in the state of Ohio include:
Authorized Windows Experts
Progent's Microsoft-qualified remote support engineers offer computer repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2013 design,
Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Forefront TMG management and ISA Server maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of affordable desktop services to assist your company to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for networking professionals, and indicates a person's technical knowledge at the expert level. Cisco-qualified CCIEs can handle the most stubborn issues encountered in network design, installation, management, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or identifying software updates. Cisco qualified CCIEs are an excellent value because their depth of experience enables them to solve problems rapidly. In many cases, less experienced engineers can wrestle for hours or even days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can communicate with your computer system using advanced remote support tools in order to perform efficient, safe, and economical analysis and repair.
Progent's CCIEs can provide help for the complete line of Cisco's industry-leading family of networking products by offering consulting services that include:
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a range of system protection services to strengthen the immunity of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or assist you to recuperate rapidly following a serious penetration. Security support services available from Progent include: comprehensive information security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; quick recovery from malicious attacks; integrating firewalls; building secure techniques for remote and mobile communication; protecting your email system against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting services to help businesses of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for restoring applications and services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to verify full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a broad array of computer technologies such as network architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy administration in environments that include Linux with Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from older systems to Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical issues enables quick escalation, when required, to engineers with appropriate experience to tackle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and cuts service costs.
Major Linux versions for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the world's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all critical aspects of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, enhance and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables clients to complete major initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Cleveland Business Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk Call Center service options for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are well suited for organizations who don't have the money or time to support an in-house Call Center but who require fast response from a dependable Help Desk Call Center with proficient telephone support plus the ability to escalate the most challenging trouble tickets to high-level consultants.
Progent's Help Desk Call Center consulting expertise can support you in building an effective new Help Desk Call Center or revamping your existing organization, selecting or enhancing Help Desk Call Center application software to meet the particular demands of your company, or adding temporary phone support staff to work with your existing Call Center group to handle demanding situations like software migrations, mass updates, or rolling out new applications.
Progent's Help Desk Call Center team of experienced information technology experts provides your workers in Cleveland or anywhere in the state of Ohio fast communication with a large network service resource with extensive background delivering telephone-based support and online repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk perception as a key driver of company success, and Progent's target is to resolve and not just document technical problems.
- Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Team offers online and in-depth consulting expertise and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, custom programming, and education offerings, refer to Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Cleveland, or anywhere in the state of Ohio, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so that your IT support is proactive rather than reactive. By anticipating potential problems before they cause crashes, automated monitoring can avoid inconvenient and expensive service failures. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments that incorporate a mix of platforms.
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Cleveland or anywhere in the state of Ohio, Progent's phone-based network support engineers are ready to provide effective and economical system help whenever your organization needs it. Long experience delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve network problems rapidly while avoiding the cost and lost productivity that comes with in-person support calls.
Even if your Cleveland company works with a local freelance support technician or maintains a full time organization that can deal with typical network problems, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote extension of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to deal with unexpected network crises or particularly challenging integration problems.
Details of Progent's Remote Computer Services for Cleveland
Progent's phone help, Internet-based troubleshooting, system security expertise, and network management services give businesses in Cleveland or throughout the state of Ohio unparalleled leverage for your support budget. Whether you need occasional phone help and Internet-based troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's professionals can deliver your business world class IT support while allowing you to eliminate the expense and hassle of maintaining a large internal IT organization. Key features of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Qualified Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to companies in Cleveland and is also ideal for networks in geographic areas of Ohio that have a limited supply of consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide array of Microsoft support utilities, technical information, and on-going training.
- By the Minute Billing to Reduce Expenses
Progent provides online help on a per-minute billing plan, so you are billed only for the services you receive. Progent has no minimum charge for phone service and requires no periodic subscription fee for services provided during regular business hours. This keeps you from facing big bills for routine repairs.
- Access to Cisco Network Design Specialists
Progent's registered experts for Cisco can provide help from on-staff professionals who have experience in designing, implementing, and troubleshooting networking solutions based on Cisco products. Progent can provide a CCIE or CCNP to show you how to build high-speed, reliable, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's core support offerings consist of technology integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk outsourcing services. Progent's Application Experts group offers in-depth consulting expertise in specific application areas. Help available from the Application Experts Team covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Support
Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Management and Application Design
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service one-stop resource for IT generalists and specialists, Progent is able to deliver timely, affordable, and thorough IT solutions that meet the unique needs of your business.
- State of the Art Online Access Tools
Secure online access permits Progent's support professionals to see precisely what your users see. This makes it possible to find quick fixes to problems that might otherwise require a costly onsite visit. Cutting-edge remote access tools and expert engineers together allow Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in offsite support and automated system tracking.
- Support for Popular VPN Products
Progent can provide secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- Round-the-Clock Support for Maximum System Availability
For companies with line-of-business applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-constrained companies whose workers require immediate access to a Help Desk service with effective telephone support and full escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical knowledge, fine tuned support software, and understanding of enterprise networking enable businesses to avoid the pitfalls of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on professional background, at the forefront of network support, executing a wide range of IT tasks for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This guarantees that you get not only expert technical capability, but also a support engineer with proven methods for using technical knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person visits per minute. Consequently, you pay exclusively for received services. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no service activation fee and asks no monthly commitment for services delivered during normal business hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you won't be forced to permit minor problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or small support firms who offer minimal documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation sent by each staff member to each customer. The discipline of detailing and archiving support records results in more efficient service and avoids a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible problems before they cause lost productivity, system monitoring can save your information network from painful and costly availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.