Fast and Affordable Remote Troubleshooting for Cleveland Ohio IT Networks
Urgent Remote Help for Cleveland SystemsFor organizations in Cleveland Ohio, Progent offers online technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, plus the assistance of CISSP-accredited cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's remote support engineers offer excellent value because they possess the real-world experience and are equipped with the sophisticated tools required to resolve the majority of network problems quickly. Efficient support lowers immediate expenses since solutions accumulate minimal billable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your organization benefits additionally with incidental expenses by minimizing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting know-how is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike typical remote support firms, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for billing prevent scenarios where fast solutions somehow end up as large bills. Progent's penchant for disposing of problems quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-proven processes that allow the maximum level of effectiveness for remote engineering help and troubleshooting for information networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's Technical Response Center to communicate with your environment remotely without violating network security.

Progent's advanced customer support database application keeps extensive histories describing all support that Progent's clients have been provided. Progent's team engineers have access to the records of services provided to every Progent customer by any engineer. This archive of problems and responses is stored as an easily accessible proprietary database that allows Progent's remote support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close associations with important technology companies such as Cisco and Microsoft open up other extensive technical databases and permit quick response from manufacturers' internal engineering staff with the result that Progent's online service experts can determine the most efficient resolutions promptly.

Remote support offered by Progent to companies in Cleveland Ohio include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced technology deployed by many of the world's leading corporations. The ProSight series of network management outsourcing services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the complete threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract IT programs. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables customers to complete major projects economically and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk Call Center consulting support can guide you in creating an effective new Help Desk Call Center or improving your current one, selecting or customizing Help Desk Call Center application software to address the unique requirements of your company, or providing temporary online personnel to work with your in-house Help Desk group to handle unusually busy scenarios such as software transitions, major updates, or installing brand new applications.

    Progent's Call Center team of experienced information technology experts provides your clients in Cleveland Ohio rapid access to an effective support resource with substantial experience providing telephone-based consulting and remote repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk the reputation as a major driver of company efficiency, and Progent's goal is to fix instead of merely track network issues.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team offers phone-based and in-depth engineering expertise and training in key application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Cleveland Ohio online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your business so that your IT support is proactive rather than reactive. By anticipating possible issues before they expand into downtime, remote monitoring can head off stressful and expensive information system crises. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems based on a variety of platforms.
How Your Cleveland Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Cleveland Ohio, Progent's online computer support engineers are ready to deliver professional and cost-effective IT support the moment your business has to have it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access tools to repair IT problems quickly while eliminating the expense and lost productivity associated with on-site support calls.

Even if your Cleveland organization relies on a local independent consultant or maintains a full time IT staff that can handle typical network problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the time or the experience to deal with sudden network emergencies or particularly complicated integration problems.

Benefits of Progent's IT Support for Businesses in Cleveland Ohio
Progent's remote IT consulting services enable your Cleveland business to experience the advantages of timely, enterprise-grade IT support without the expense of managing a full-time IT organization. Your network will acquire added strategic value by becoming increasingly available, productive, and secure. Advantages to your company include:

  • Convenient virtual extension of your on-site IT resources
    For most organizations in Cleveland Ohio, local computer support resources, whether consisting of outside consultants or an internal maintenance staff, can take care of typical network issues. On the other hand, IT crises may occur when local resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your onsite support personnel. In these instances, Progent's online service specialists offer a convenient, fast, and economical solution to augment your regular resources and to transfer useful knowledge to improve your ability to resolve downstream problems locally.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller offices commonly rely on independent freelance service providers. Although freelance service people carry less internal costs than big support firms and can often charge lower rates, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of fallback personnel may force your company to wait for help during an IT crisis. As your network expands, system downtime and trouble with vital software become more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve support expertise to insure your IT system is always up and running.

  • Create a Scalable Foundation for Smooth Growth
    Organizations typically start with an IT architecture created on a shoestring budget. Without a strong framework, slap-dash repairs can get thrown on top of a weak foundation. When a network grows, stability and scalability problems can hinder the success of the organization. Such poorly designed environments need proper assessment, intelligent long-term planning, and extensive technical expertise to upgrade to a system infrastructure that can provide the stable foundation to meet vital business demands and simplify future expansion.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller organizations need guidance and technical training to negotiate an increasingly complex array of technology alternatives available for accelerating business success and improving productivity. Businesses hardly need a network engineer who is motivated to sell a specific vendor's technology. Network support and product selling can lead to a scenario where the proposed solution is built around a profitable technology rather than the true requirements of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to match IT expertise with the best needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical experience, refined support tools, and familiarity with corporate IT enable offices to escape the limitations associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry background, at the front lines of network service, performing a broad variety of IT tasks for an extensive array of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support team. This ensures that you get not just world-class IT capability, but also a support engineer with proven approaches for using technical knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site help by the minute. Consequently, you are invoiced only for received support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for support services delivered during regular business hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be forced to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Companies who work with trusted independent service providers or who maintain internal IT staffs benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your information network from painful and costly service disruptions.
How Does My Business Begin Getting Remote Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.

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    Microsoft Lync Server 2013, renamed Skype for Business, allows businesses of any size to build a centrally managed and secure communications environment that permits the modern BYOD computing model with instant messaging, real-time presence, audio/video and web conferencing with app sharing, and both IP-based and PSTN calling enabled for a wide range of desktop and handheld devices. Progent's Microsoft-certified Lync Server 2013 consultants and system integrators can help you to evaluate the business benefits of Lync Server 2013, create an on-premises, cloud-based (with Microsoft Lync Online) or mixed model appropriate for your current and future plans, deploy Lync 2013 so as to speed up your return on investment, and deliver live webinar and onsite training to your IT team and users. Progent has expertise in critical components of a Lync Server 2013 deployment that include Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to combine Lync 2013 with popular Microsoft Office and Office 365 applications including Outlook and PowerPoint.

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    Windows 8.1 is designed to run on devices ranging from smartphones and tablets to power-user desktops. An abundance of new and improved capabilities, including touch screen support and signature live tiles user interface, provide a broad selection of benefits for companies who know how to put them to work. Progent's Windows experts can help get your organization up the learning curve with Windows 8.1 and show you how to derive maximum business advantage from the operating system's many technical enhancements.

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    Progent offers enterprise clients the help of a NetApp-certified consultant to deliver online or onsite expertise for NetApp's complete portfolio of SAN products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror data replication, SnapVauly continuous backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series hardware products. Areas of NetApp SAN technology supported by Progent include system architecture, hybrid-cloud deployment, virtualization, migrations, non-disruptive patching, system management, information assurance, disaster recovery, and troubleshooting. Progent can provide Level 3 support to help you to take care of problems with NetApp SAN storage deployments efficiently following best practices.

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    Progent's certified consultants provide computer help and network consulting services for Exchange Server 2003, Windows 2003 Server, and for the entire line of Microsoft server platforms. Progent's migration, configuration, administration, and support services for Microsoft Exchange Server include system design, deployment, documentation, onsite and off-site troubleshooting, Help Desk outsourcing, certified security consulting, and full-service network management outsourcing.

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    Progent's Microsoft-certified consulting experts have more than 10 years of background designing, implementing, optimizing and repairing System Center Operations Manager solutions and can provide organizations of all sizes expert online or onsite consulting support for SCOM 2012. Progent can help your company to plan a topology for System Center 2012 Operations Manager servers that provides the performance and resilience required to monitor your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs according to best practices for tracking network fabric and Microsoft and third-party applications and services. In addition, Progent can deliver fast remote or onsite technical support to assist you to remediate serious issues uncovered by SCOM 2012.

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    Progent's Cisco certified networking experts offer high-level support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover systems.

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    Progent's certified Windows Server 2019 experts can help your company to design and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid model. Microsoft Windows Server 2019 offers significant enhancements in capacity, speed, ease of management, virtualization, cybersecurity, hybrid on-prem plus cloud deployments, resilience, and container support.

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    Progent offers affordable online support from consultants skilled in a broad range of products and services that provide solutions for backing up Microsoft Windows, Apple Mac, and Linux servers and desktops plus notebooks and smartphones. Progent can provide help for leading data protection products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan, Double-Take Backup, Mozy, Retrospect, Time Machine, VMware vSphere Data Protection (VDP), and Solaris FLARs. Progent's consultants can assist you to install, enhance, or troubleshoot backup/restore solutions for a variety of environments including on-premises, edge to datacenter, cloud-based, or hybrid.

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    MS Office Communications Server provides Instant Messaging and Real Presence as part of a scalable, enterprise-grade package featuring advanced security, transparent compatibility with additional Microsoft software, an extendable, standards-based development platform, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your enterprise can benefit from lower costs and elevated operational efficiencies, enhanced individual productivity, and stronger IP security with this easy-to-administer, highly available solution. Successful deployments of Microsoft Office Communications Server require careful planning and thought prior to roll out. Progent's Microsoft-authorized consultants can deliver the expertise necessary to deliver all the benefits of Microsoft Office Communications Server throughout your entire corporation.

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    Progent's Microsoft-certified Windows Server 2019 consultants can help your organization to plan and implement an efficient migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid deployment model. Windows Server 2019 offers major improvements in capacity, performance, manageability, virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and container support.

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    Progent provides Microsoft Windows 2003 Cluster Server support to help your business utilize non-stop clustered servers that can deliver 100% operation. Windows cluster servers for fault-tolerant networks include Microsoft Windows Cluster Server, SQL Server Cluster, and Exchange Server Cluster. By helping you plan high availability server clustering solutions powered by Windows Server Cluster 2003, Progentís Premier Windows experts make sure that your high availability server clusters are set up to optimize the business value of your information system.

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    Progent's Microsoft-certified consultants offer remote or in-person support to assist organizations of all sizes to design, deploy, administer, and troubleshoot a backup/restore system based on System Center 2012 Data Protection Manager. Progent's consultants can assist you to migrate from older versions of Data Protection Manager or from a different backup/recovery system, and Progent can optimize your Data Protection Manager implementation for on premises, cloud, or hybrid datacenters. Progent offers occasional support for fixing particularly stubborn issues, or comprehensive project management services. Progent can also help you to incorporate Data Protection Manager into a comprehensive disaster recovery strategy.

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    Progent's consultants can help you with every stage of Azure cloud migration such as needs definition, prerequisites assessment, solution design, pre-production testing, deployment, centralized administration, performance tuning, license controls, disaster recovery strategies, security planning, and compliance validation. Progent can help you to configure and debug firewalls and VPN connections so that your users can safely connect to Azure-based services, and Progent's Microsoft-certified consultants can assist you set up critical Microsoft technologies to run in the cloud including Windows Server, Exchange, SQL and SharePoint. Progent can also assist you to set up a hybrid cloud environment that seamlessly combines on-premises datacenters with Azure-based resources.

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    Progent's certified Windows 2000 consulting staff can help you enhance the functionality of your current Windows 2000 Servers and can streamline system administration, offer technical support and repair, and enhance security. Progent can also help you create, rationalize, and execute a plan to upgrade from Microsoft Windows Server 2K to Windows 2003 Server. Progent is expert in designing test installations to eliminate the technical risk involved with migrating to Windows Server 2003 by uncovering possible hardware and software compatibility issues.

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    Progent provides clients access to consultants who have been awarded some of the computer industry's most prized credentials. Progent thinks that customers deserve to know that their computer service consultants have formal testing as well as broad practical backgrounds so that Progent's clients can use Progent's support with trust. Often, vendor credentials like the CCIE confers priority for significantly better vendor assistance than is available to non-certified consultants, enabling Progent to deliver customers a higher class of IT service. In other cases, major credentials such as CISSP or ISSEP for IT security can aid enterprise customers to show compliance with regulatory requirements by using the services of recognized industry experts.

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