Fast and Affordable Remote Troubleshooting for Cleveland Ohio IT Networks
For organizations in Cleveland Ohio, Progent offers online technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, plus the assistance of CISSP-accredited cybersecurity experts to handle advanced security design and troubleshooting issues.
Progent's remote support engineers offer excellent value because they possess the real-world experience and are equipped with the sophisticated tools required to resolve the majority of network problems quickly. Efficient support lowers immediate expenses since solutions accumulate minimal billable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your organization benefits additionally with incidental expenses by minimizing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting know-how is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike typical remote support firms, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for billing prevent scenarios where fast solutions somehow end up as large bills. Progent's penchant for disposing of problems quickly means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-proven processes that allow the maximum level of effectiveness for remote engineering help and troubleshooting for information networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's Technical Response Center to communicate with your environment remotely without violating network security.
Progent's advanced customer support database application keeps extensive histories describing all support that Progent's clients have been provided. Progent's team engineers have access to the records of services provided to every Progent customer by any engineer. This archive of problems and responses is stored as an easily accessible proprietary database that allows Progent's remote support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close associations with important technology companies such as Cisco and Microsoft open up other extensive technical databases and permit quick response from manufacturers' internal engineering staff with the result that Progent's online service experts can determine the most efficient resolutions promptly.
Remote support offered by Progent to companies in Cleveland Ohio include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online service professionals can deliver network troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop services to help you company to install, integrate, repair, and manage desktop PCs and laptops based on Windows. Progent's PC desktop support services include providing Windows 10 upgrade support as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network engineers, and validates a person's networking skills at the expert level. Cisco-qualified CCIEs know how to resolve the most complex issues associated with network planning, integration, administration, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating problems with IOS network administration utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their deep expertise permits them to resolve problems quickly. In many instances, less qualified consultants can struggle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can communicate with your network by means of advanced remote support technology in order to provide fast, safe, and economical diagnosis and remediation.
Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.
Progent locations in Cleveland region
||Canton Executive Suites, 200 6th Street NW
Canton, OH 44702
||Akron Network Support Services
||534 Delaware Ave
Buffalo, NY 14202
||Buffalo Network Support Services
||2460 Fairmount Blvd, #202
Cleveland Heights, OH 44106
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||4031 Colonel Glen Hwy, at Signal Hill
Beavercreek, OH 45431
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's popular family of connectivity appliances. Cisco technology support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Catalyst switch consulting and support, Cisco Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco VoIP phones and IP video desktop phones support and Cisco wireless IP phones configuration, Cisco Meraki wireless AP planning and configuration, Aironet Wireless APs consulting support, Cisco WiFi controllers consulting, Cisco VPN and Network Security engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection solutions that can strengthen the safety of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or help your company to recover quickly following a damaging breach. Security solutions available from Progent cover in depth data security and compliance analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; quick cleanup after malicious assaults; setting up firewalls; building safe architectures for off-site and mobile connectivity; protecting your email system from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Progent offers expert remote consulting to help companies of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that combine on-premises IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering applications and services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer remote consulting services to cover a broad array of computer technologies including network architecture, messaging solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in networks that incorporate Linux with Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with migration from legacy applications to MS Windows or Linux-powered solutions. Progent's team-based methodology for solving technical problems promotes fast escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can provide urgent online assistance resolving problems within UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced technology deployed by many of the world's leading corporations. The ProSight series of network management outsourcing services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the complete threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract IT programs. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables customers to complete major projects economically and on schedule. Progent's special online consulting services include:
How Your Cleveland Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Help Desk Call Center consulting support can guide you in creating an effective new Help Desk Call Center or improving your current one, selecting or customizing Help Desk Call Center application software to address the unique requirements of your company, or providing temporary online personnel to work with your in-house Help Desk group to handle unusually busy scenarios such as software transitions, major updates, or installing brand new applications.
Progent's Call Center team of experienced information technology experts provides your clients in Cleveland Ohio rapid access to an effective support resource with substantial experience providing telephone-based consulting and remote repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk the reputation as a major driver of company efficiency, and Progent's goal is to fix instead of merely track network issues.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting Team offers phone-based and in-depth engineering expertise and training in key application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Cleveland Ohio online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your business so that your IT support is proactive rather than reactive. By anticipating possible issues before they expand into downtime, remote monitoring can head off stressful and expensive information system crises. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems based on a variety of platforms.
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Cleveland Ohio, Progent's online computer support engineers are ready to deliver professional and cost-effective IT support the moment your business has to have it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access tools to repair IT problems quickly while eliminating the expense and lost productivity associated with on-site support calls.
Even if your Cleveland organization relies on a local independent consultant or maintains a full time IT staff that can handle typical network problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the time or the experience to deal with sudden network emergencies or particularly complicated integration problems.
Benefits of Progent's IT Support for Businesses in Cleveland Ohio
Progent's remote IT consulting services enable your Cleveland business to experience the advantages of timely, enterprise-grade IT support without the expense of managing a full-time IT organization. Your network will acquire added strategic value by becoming increasingly available, productive, and secure. Advantages to your company include:
- Convenient virtual extension of your on-site IT resources
For most organizations in Cleveland Ohio, local computer support resources, whether consisting of outside consultants or an internal maintenance staff, can take care of typical network issues. On the other hand, IT crises may occur when local resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your onsite support personnel. In these instances, Progent's online service specialists offer a convenient, fast, and economical solution to augment your regular resources and to transfer useful knowledge to improve your ability to resolve downstream problems locally.
- Reduced Dependence on Individual Service Providers
For IT support, smaller offices commonly rely on independent freelance service providers. Although freelance service people carry less internal costs than big support firms and can often charge lower rates, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of fallback personnel may force your company to wait for help during an IT crisis. As your network expands, system downtime and trouble with vital software become more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve support expertise to insure your IT system is always up and running.
- Create a Scalable Foundation for Smooth Growth
Organizations typically start with an IT architecture created on a shoestring budget. Without a strong framework, slap-dash repairs can get thrown on top of a weak foundation. When a network grows, stability and scalability problems can hinder the success of the organization. Such poorly designed environments need proper assessment, intelligent long-term planning, and extensive technical expertise to upgrade to a system infrastructure that can provide the stable foundation to meet vital business demands and simplify future expansion.
- Interact with Problem Solvers Instead of Product Vendors
Smaller organizations need guidance and technical training to negotiate an increasingly complex array of technology alternatives available for accelerating business success and improving productivity. Businesses hardly need a network engineer who is motivated to sell a specific vendor's technology. Network support and product selling can lead to a scenario where the proposed
solution is built around a profitable technology rather than the true requirements of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to match IT expertise with the best needs of customers.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical experience, refined support tools, and familiarity with corporate IT enable offices to escape the limitations associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Begin Getting Remote Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry background, at the front lines of network service, performing a broad variety of IT tasks for an extensive array of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support team. This ensures that you get not just world-class IT capability, but also a support engineer with proven approaches for using technical knowledge to solve real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site help by the minute. Consequently, you are invoiced only for received support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for support services delivered during regular business hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be forced to permit simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Companies who work with trusted independent service providers or who maintain internal IT staffs benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your information network from painful and costly service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.