Immediate Online Troubleshooting for Cleveland Ohio Computer Systems
Fast Online Help for Cleveland NetworksFor companies in Cleveland Ohio, Progent offers online help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex networking issues, plus the services of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional leverage because they possess the practical experience and have access to the sophisticated tools necessary to resolve most information system problems quickly. Efficient support lowers immediate expenses since service calls use up minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company benefits even more with indirect costs by minimizing or eliminating system outages and related losses due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online technical support know-how is particularly important for businesses that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.

Progent's billing policy for remote help is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe only for the support that you actually get. In contrast to typical remote support companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and clean model for billing avoid scenarios where speedy. minor fixes somehow turn into big invoices. Progent's skill at disposing of technical issues quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of customized tools and proven methodologies which permit the maximum level of efficiency for remote consulting and repair for computer systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's remote service group to connect to your company's computer system without violating corporate security.

Progent's powerful technical support reporting system stores comprehensive documentation for the support that Progent's customers have received. Progent's staff service personnel have access to the specifics of services delivered to each Progent client by any Progent consultant. This history of issues and solutions is organized as a readily searchable internal database that enables Progent's remote support professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft make available additional massive support databases and allow fast access to manufacturers' internal product engineers with the result that Progent's remote service specialists are able to come up with optimal solutions in the least time.

Remote support provided by Progent to customers in Cleveland Ohio include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's top enterprises. The ProSight suite of network management outsourcing services covers all key aspects of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM protects local and cloud resources and offers a single platform to automate the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that all potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects. Progent's charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables clients to complete major projects economically and on time. Progent's special online engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk consulting expertise can support you in creating an efficient new Help Desk or enhancing your current one, selecting or enhancing Help Desk Call Center software products to address the special needs of your company, or providing temporary phone support staff to supplement your internal Help Desk Call Center team to deal with high-demand scenarios such as software migrations, major updates, or installing new business software.

    Progent's Help Desk Call Center team of seasoned information technology experts offers your workers in Cleveland Ohio immediate communication with a reliable network service group with substantial background offering telephone-based support and online repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center perception as a significant enabler of business efficiency, and Progent's policy is to fix instead of just report IT issues.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team can supply online advanced consulting expertise and training in specific business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for popular Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, custom development, and training services, go to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Cleveland Ohio online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your environment so your IT maintenance is proactive and automated. By detecting emerging issues before they evolve into full-scale emergencies, proactive monitoring can head off stressful and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that incorporate a combination of platforms.
How Your Cleveland Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Cleveland Ohio, Progent's online computer support engineers can provide professional and economical system help whenever your organization requires it. More than 15 years of delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to solve IT problems quickly while avoiding the expense and lost time associated with in-person service calls.

Even if your Cleveland business deals with a local freelance consultant or employs a full time organization that know how to handle common computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to address sudden system emergencies or especially complicated integration problems.

Benefits of Progent's Network Help for Businesses in Cleveland Ohio
Progent's remote IT consulting services allow your Cleveland company to enjoy the advantages of on-call, enterprise-level IT support without the cost of managing an in-house IT staff. Your information system will acquire added strategic worth by becoming more reliable, productive, and protected. Advantages to your business include:

  • Convenient virtual extension of your on-site support resources
    With most organizations in Cleveland Ohio, nearby computer support providers, whether consisting of outside consultants or an in-house IT staff, can deal with typical technical issues. However, serious problems can occur when local resources are too busy or unavailable, and some problems may involve technology that is unfamiliar to your local service people. In these situations, Progent's on-call service experts provide an easy, fast, and economical way to augment your local help and to convey valuable information to improve your capability to handle future problems locally.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller businesses often depend on independent freelance service providers. Although independent consultants carry smaller internal costs than larger service firms and can often charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the lack of fallback help may force your business to wait for help during an emergency. As your network expands, network unavailability and problems with vital software are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of backup support expertise to insure your IT system remains available.

  • Build a Scalable Foundation for Smooth Growth
    Companies typically begin with an IT system created on a shoestring budget. Without a robust framework, band-aid repairs can get thrown on top of a shaky foundation. When a company grows, stability and scalability problems can hinder the success of the organization. These poorly built systems need careful assessment, smart strategic planning, and wide IT expertise to evolve to a system architecture that can offer the stable foundation to handle current business demands and facilitate future expansion.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller companies require guidance and technical training to negotiate an increasingly complicated array of technology options capable of promoting business success and improving productivity. They hardly need a network engineer who is trying to resell a specific vendor's products. Network consulting and product sales can lead to a scenario where the proposed solution is designed around a predetermined product rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match IT expertise with the best needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT expertise, fine tuned support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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    Progent's Microsoft-certified professionals have more than a decade of background providing messaging solutions for customers that range from small offices to global enterprises. Progent provides economical consulting for all editions of Exchange Server to enhance email and virus security, design high availability email systems, and facilitate off-site and mobile email connectivity. Progentís Exchange consulting services can help you in planning and carrying out a migration from an outdated SMPT server or unsupported Microsoft Email package such as Microsoft Exchange 2003 to Exchange Server 2016. Progent also provides integration help for Windows 8, Windows 7, and Windows XP desktops using Office Outlook and can help you integrate Outlook Web App for all major browsers. For e-mail virus protection, spam blocking and outbound data leak prevention, Progent offers Email Guard email filtering and encryption.

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    Progent can provide the support of Microsoft-certified consultants as well as seasoned software programmers, database administrators, project managers, network infrastructure architects, disaster recovery/business continuity specialists, and security consultants to assist your business to assess the likely advantages of Microsoft SQL Server 2012 for your organization, install test environments at your datacenter or at Progent's lab, design and carry out an efficient migration to SQL Server 2012 from earlier versions of SQL Server or from legacy database solutions, and configure a cost-effective and secure IT infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012.

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    Progent's seasoned ransomware recovery experts can assist you to rebuild a network victimized by a ransomware cryptoworm such as Ryuk, WannaCry, Hermes, or Locky.

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    Progent's engineers can deliver a range of IT outsourcing and co-sourcing services to assist organizations of all sizes to deploy, administer, and troubleshoot IT systems that include workstations, notebooks, tablets, or Windows phones based on Windows 8.1. For larger organizations, Progent's experienced project management consultants can assist to set up testing labs to evaluate Windows 8.1 and develop and manage Windows 8.1 deployment projects following industry best practices.

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    Progentís Microsoft certified experts offer a variety of consulting services for Microsoft Dynamics GP. Microsoft Dynamics GP is a financial and ERP package based, like all Microsoft financial tools, on the expandable and popular platform of Windows technology. Dynamics GP offers a cost-effective tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is easy to deploy and integrate, and with its modular approach you are able to purchase only the functions you currently need, with the ability to add users and enlarge capabilities when necessary. Progentís Dynamics GP/Great Plains consulting experts can help you deploy, customize and administer the latest version of Dynamics GP or upgrade smoothly from an earlier release.

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    If you want to update your production web site, create internal websites for purposes such as human resources or worker training, establish a high-impact web presence for a new venture, or write line-of-business, data-driven specialized web applications, Progent can provide skilled and experienced web developers. Progent's consultants can also show you how to design and manage a safe, robust server and communications infrastructure, including off-site and wireless access, to run your web tools.

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    Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that enables the rapid creation of a new generation of high-end applications that can give your company a critical competitive advantage. Microsoft SQL Server 2000 provides core support for XML and the ability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of background helping with Microsoft integration, ensures you success in planning, installing and supporting Microsoft SQL Server solutions that are well connected with other applications powered Microsoft's .NET environment.

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    Progent's Microsoft-certified Intune consultants can help your company to assess the strategic case for adopting Microsoft Intune for administering your portable computers including laptops, phones, and tablets based on Windows, Apple iOS, and Android. Progent can help you to define policies, plan and deploy pilot environments to confirm the appropriateness of Intune for your network, install Intune throughout your enterprise, integrate Intune with System Center Configuration Manager for unified change management, and maintain your Microsoft Intune deployment.

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    Progent's SonicWall firewall consultants can show you how to configure, manage, and update SonicWall firewall appliances including the newer SonicWall TZ, NSa and NSsp families of firewalls and the legacy SonicWall PRO 2040 devices. Progent's CISSP and GIAC-certified network security consultants can show you how to incorporate SonicWall firewalls into a complete network protection plan and build security into your business operations.

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    Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to design a disaster recovery solution built around Microsoft's cloud-tested Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class storage clusters using industry-standard hardware, Virtual Machine Load Balancing for improving the speed and resilience of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for easy, economical creation of a stretch cluster quorum witness.

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    Progentís Technical Response Center (TRC) offers national extended hours remote help for networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support professionals offer after-hours phone help and remote direct computer connection to isolate and repair network problems quickly and economically. The scope of IT experience represented by Progent's team of country-wide service engineers allows Progent to escalate even the toughest problems to appropriate specialists as needed. For urgent problems, the Technical Response Center endeavors to answer your request for service in less than one hour.

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    Citrix has developed a powerful line of products that provide advanced manageability, scalability, and responsiveness for virtualizing servers and for server-based delivery of Windows desktops and applications. For delivering virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For making and managing virtual servers, Citrix has developed Citrix XenServer and Citrix Essentials. Progent's Citrix-certified engineers can help your company to evaluate the business benefits of Citrix technology and can help you design, test, implement, troubleshoot, and support Citrix virtualization platforms.

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  • Compensation for Microsoft Consultants Job Opportunities
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    Our compensation model is based on revenue sharing, so similar to working as a freelance consultant, your income is entirely tied to your work effort. Certain of our consultants focus on quality of life and elect to consult at an easy pace, using our flexible calendar to pursue personal enthusiasms like hiking, car racing, skiing, surfing, vacations, or spending private time with relatives and friends. Other consultants use the opportunity to make major dollars via lots of effort and extended days. Progent completely supports either end of the spectrum plus any point in between.

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    Progent can assist your business in all phases of your migration to Exchange 2016 such as designing high availability (HA) system topology for an on-premises, cloud-based or hybrid deployment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V design; determining mass storage capacity required for your VMs, mailbox databases and log files; configuring HLB for fault-tolerant CAS services; planning, building and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Remote 24x7 monitoring, proactive alarms, and periodic reports are vital to maintaining the proper operation of your network and eliminating preventable and expensive downtime. Remote Monitoring and Management (RMM) solutions have progressed to the point that businesses of any size can get a degree of network stability that was once limited to enterprises. Progent can provide several RMM solutions available as economical service packages created to assist you to detect and resolve a an array of IT network issues before they get big enough to disrupt your business.

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    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks.

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    When conducting consulting tasks for corporate clients, Progent uses a phased methodology based on specified milestones in order to achieve financial, scheduling and engineering targets while reducing productivity disruption. Progent's Enterprise Services Methodology follows accepted project management procedures derived from the leading practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, design proposals, pilots, design tuning, and expert implementation. All facets are documented to provide a detailed description of technical services performed and to help in ongoing network maintenance.

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    Progent provides consulting services for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to select, configure, and manage a WatchGuard Firewall product that fits your security requirements and budget. Progent can assist you to maintain outdated WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewall solutions.

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    Progent's team of application experts can provide advanced consulting, software development, deployment assistance, and webinar training for popular business applications that address vital areas including ERP and MRP, financials, business analytics, web application development, and the MS Office family of business productivity solutions. As a Microsoft Partner with decades of background providing high-level consulting and troubleshooting services online, Progent can assist small businesses throughout the U.S. to eliminate the lost productivity and expense related to travel and on-site activity without sacrificing the high quality of technical support.

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    Progentís Disaster Recovery/Business Continuity (DR/BC) specialists have extensive backgrounds helping small organizations to reduce network downtime by providing cost-effective remote consulting for disaster recovery/business continuity (DR/BC) planning, fault-tolerant IT architecture, data backup and restore systems, and transparent maintenance. Progentís business continuity experts can assist you to develop and test a sensible business continuity plan that matches your business goals and budget. Progentís disaster recovery specialists can help you to architect, deploy, and support fault-tolerant technologies including non-stop Internet connectivity, virtualization, clustering, load balancing, continual off-site backup, and geographically dispersed data centers.

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