Immediate Remote Help for Cleveland Information Networks
For companies located in Cleveland or anywhere in Ohio, Progent provides remote help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's remote technical support engineers provide exceptional value due to the fact that they have the practical background and have access to the advanced technology required to solve the majority of network problems quickly. Efficient support reduces immediate costs because service calls require minimal chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company saves even more with indirect expenses by reducing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote consulting know-how is especially valuable for businesses that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing model for remote help is designed to leverage your network support investment. Progent bills by the minute for phone consulting, so you are charged only for the services that you receive. In contrast to many remote service companies, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing save you from situations where speedy. minor repairs manage to turn into big invoices. Progent's skill at disposing of problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized tools and field-tested methodologies which promote the highest degree of efficiency for online consulting and repair for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's online support team to interface to your computer system without violating network security.
Progent's advanced customer support database application maintains comprehensive records of the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of assistance delivered to each client by any engineer. This database of anomalies and responses is stored as a quickly searchable proprietary database that permits Progent's remote support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and working associations with key vendors including Cisco and Microsoft open up other vast support knowledge bases and allow fast response from vendors' internal product engineers so Progent's remote consulting experts can come up with the best solutions promptly.
Online technical support services offered by Progent to clients in Cleveland and anywhere in the state of Ohio include:
Certified MS Windows Expertise
Progent's Microsoft-certified remote service professionals offer network troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2013 development,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop consulting and support services to assist your business to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for network professionals, and validates a consultant's technical knowledge at the expert level. Cisco CCIEs know how to resolve even the most difficult issues occurring in network planning, integration, administration, compliance, and repair. CCIEs work closely with Cisco's internal engineers in analyzing anomalies with IOS Software network administration tools and coming up with alternate approaches or identifying software patches. CCIEs provide exceptional value because their deep experience permits them to find solutions for problems rapidly. In common cases, less experienced consultants can struggle for hours or days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can tie into your network using state-of-the-art remote support tools to perform efficient, secure, and affordable analysis and repair.
Cleveland Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cleveland Metro Area.
Progent locations in the Cleveland Metro Area
Progent's Cisco-qualified CCIEs offer help for all of Cisco's top-selling selection of networking devices by delivering consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's certified CISM and CISSP security and compliance experts offer a range of security services that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or help your business to recover rapidly after a damaging penetration. Security services offered by Progent include: thorough network security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recovery from malicious assaults; installing firewalls; designing secure mechanisms for remote and mobile connectivity; protecting your messaging system from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online support to help organizations of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine physical IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering applications and services quickly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote consulting services to cover a broad array of information technologies including system infrastructure, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in environments that incorporate Linux and Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux environments. Progent's team-based approach to solving network issues enables quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price managed services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. The ProSight line of network management outsourcing services covers all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver web-based management and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows customers to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your Cleveland Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk support programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who don't have the budget to build and maintain an in-house Call Center but who require quick communication with a dependable Help Desk with professional telephone assistance plus the ability to escalate the most challenging problems to advanced engineers.
Progent's Call Center consulting support can aid you in creating an effective new Help Desk Call Center or enhancing your existing one, evaluating or modifying Help Desk software products to handle the particular demands of your company, or providing temporary online staff to supplement your existing Help Desk team to handle unusually busy situations such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of experienced network consultants gives your workers in Cleveland or anywhere in the state of Ohio rapid contact with a large support resource with extensive background offering phone consulting and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk the reputation as a key enabler of company success, and Progent's goal is to resolve rather than merely report technical problems.
- Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team can supply online advanced engineering support and training in special application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, custom programming, and education offerings, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Cleveland, or anywhere in the state of Ohio, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your business so that your IT maintenance is proactive rather than reactive. By anticipating possible problems before they evolve into network outages, system monitoring can minimize inconvenient and expensive service failures. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks that incorporate multiple operating systems.
To contact Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For companies and startups in Cleveland or throughout the state of Ohio, Progent's phone-based network support specialists can provide professional and economical system help the instant your organization requires it. More than 15 years of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access tools to solve IT problems quickly while eliminating the cost and lost time associated with on-site service visits.
Even if your Cleveland organization deals with a local freelance consultant or maintains a full time IT staff that know how to handle ordinary network issues, Progentís Microsoft certified consultants can still provide an easy and transparent remote expansion of your local resources for situations when your regular service personnel either lack the availability or the experience to solve sudden system crises or especially complex integration projects.
Benefits of Progent's Network Help for Organizations in Cleveland
Progent's online support services allow your Cleveland organization to experience the benefits of on-call, enterprise-class IT support without the expense of maintaining an in-house IT organization. Your information system will derive added business worth by being more reliable, efficient, and secure. Benefits to your company include:
- Convenient remote extension of your on-site IT resources
For most businesses in Cleveland and throughout Ohio, nearby computer support providers, whether consisting of freelance consultants or a full-time IT staff, can handle typical technical issues. However, major troubles sometimes strike when your regular resources are too busy or absent, and some trouble may involve technology that is unfamiliar to your usual service technicians. In these situations, Progent's on-call service experts offer a convenient, fast, and affordable way to supplement your regular resources and to pass on valuable information to improve your capability to resolve downstream issues in-house.
- Less Reliance on Individual Consultants
For network support, smaller offices commonly rely on independent freelance consultants. Although freelance service people carry less overhead than larger service companies and can often charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the absence of reserve personnel may force your company to go without help during an IT crisis. As your business expands, system downtime and problems with vital software become more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of backup support expertise to make sure your IT system remains up and running.
- Create a Scalable Basis for Seamless Expansion
Companies often start with an IT system created on a shoestring budget. Without a scalable framework, slap-dash repairs often get thrown on top of a shaky foundation. When a network grows, stability and scalability issues can impede the productivity of the organization. Such badly designed environments require careful analysis, intelligent long-term planning, and wide technical knowledge to upgrade to a network infrastructure that can offer the stable foundation to meet critical business demands and simplify future expansion.
- Interact with Problem Solvers Instead of Technology Sellers
Smaller businesses need advice and technical training to negotiate an increasingly complicated maze of technology alternatives available for promoting business success and improving productivity. They hardly need a network consultant who is motivated to earn a commission on a specific vendor's products. IT consulting and product sales can lead to a situation where the recommended
solution is built around a predetermined product rather than the genuine needs of a client. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to align technical expertise with the real needs of customers.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT experience, refined remote support software, and familiarity with enterprise networking allow companies to escape the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Online Network Help from Progent?
- Certified Knowledge of Microsoft's Entire Line of Servers
Progent can provide in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2016 migration, Exchange 2013 consulting, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises visits per minute. As a result, you are invoiced exclusively for received support. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and asks no retainer for services delivered during normal business hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent can focus on offering high-value services where Progent faces little competition. Businesses who utilize trusted independent consultants or who employ in-house IT staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, secure, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer 24x7 system monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can save your IT network from painful and costly service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.