Progent offers a broad array of cost-effective consulting and support services to assist your business to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows, macOS and OS X, or various versions of Linux. Progent can provide onsite or remote technical support for individual machines or notebooks or work with your business to plan and implement a large-scale rollout of new or updated OS platforms and applications. Progent can also provide consultants and technicians to assist you to prepare for and complete an office relocation or merger organized to produce minimal interruption to your productivity.
Progent can show you how to design, deploy, manage, and troubleshoot a viable Wireless network architecture, select sensible products, and integrate access points, bridges, radio antennas, wireless controllers, and other wireless accessories. Progent can also help you put together a thorough 802.11x network security strategy that is well aligned with the security strategy for your overall corporate network.
If your office network combines Sun Solaris technology with MS Windows, Progent can assist you to incorporate your IT resources into a cohesive environment that permits all your operating systems to run side by side for simple administration, seamless dataflow, high dependability, enhanced throughput, and tight protection. Progent's Solaris and MS Windows coexistence support offerings include IT infrastructure configuration and support, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and management, remote network help and troubleshooting, in-person technical support, and Help Desk outsourcing.
Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification through rigorous examination and extensive experience with information security design. ISSAP security experts have in-depth knowledge of access control mechanisms and methodologies, telecommunications and network protection, cryptography, requirements analysis, business continuity and disaster recovery planning (DRP), and physical security. Progent's ISSAP-certified security consultants can help your company with all phases of architecture security.
Progentís Microsoft-certified experts offer small and midsize companies computer consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, teams and information. SharePoint Portal Server provides a common spot for your workers or customers to access, organize, share and manipulate useful data, files, and software and to communicate with one another. It enables quicker and more intelligent decisions, more effective access across groups and more economical business practices. The main goal of SharePoint Server is to gather together, in a relevant way, all of the diverse sources of knowledge accessible inside and outside an organization. Windows SharePoint Services join workers, customers, teams and projects with the knowledge theyíve developed in a way that makes data convenient to find, retrieve and re-use.
Progent's UNIX family support services provide small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of expertise provides you with a convenient single source to show you how to build and maintain a secure and robust cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with major variants of UNIX such as Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE Linux, Debian GNU/Linux and Mandrake.
If your company computer system mixes UNIX, Linux or Sun Solaris technology with MS Windows, Progent can assist you to incorporate your servers into a cohesive network that allows all your OS platforms to coexist for easy administration, seamless information exchange, high availability, superior performance, and strong protection. Progent's UNIX/Linux/Solaris and MS Windows coexistence assistance services include IT infrastructure configuration and service, support for Windows services for UNIX, online network monitoring and administration, online network support and repair, on-site technical support, and Helpdesk outsourcing.
Progent's Cisco-Premier network management consultants can show you how to run Cisco's network management utilities along with a variety of powerful third-party products to create a complete network management solution in order to keep your network running reliably, conserve limited resources, protect your data, revive rapidly from device failure or malicious attacks, and allow you to add or reassign valuable resources sensibly and economically as your company evolves.
For companies that have a mix of Apple Mac and Windows computers, there exist two popular solutions for using Windows-only software on a Mac: remote access to a physical Windows computer or local emulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection Client for Mac enables you to connect a Mac to a networked Windows-based PC to use Microsoft Windows applications and access system resources. Microsoft's Virtual PC for Apple Mac simulates Microsoft Windows on a Mac computer so that you can use Microsoft Windows programs locally. Progent's Mac technology support experts can help you to maintain these solutions for running Microsoft Windows applications on your Macs and can also assist your business to evaluate and configure other solutions for Microsoft Windows PC emulation.
ProSight LAN Watch is Progentís server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of vital assets that drive your IT network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to disrupt productivity.
Cisco's wireless IP phones are industrial-grade Wi-Fi handsets intended for professionals who are mobile within campus, hospitality, retail or other environments where management wants user endpoints that offer more administrative control, data security and durability than is possible with the BYOD (Bring-Your-Own-Device) style of workplace communications. Successful integration of Cisco's wireless IP phones typically demands that IT teams configure and optimize numerous components of your wireless environment such as APs, routers and switches, Cisco wireless LAN controllers, and call management software. Progent's certified experts offer online and onsite assistance to help you build and manage a Cisco wireless IP phone solution by delivering integration services that can range from debugging the set up of a wireless IP phone or AP to providing comprehensive project management outsourcing or co-sourcing for modernizing the wireless architecture of a campus.
Progent's Citrix-certified engineers can assist your company to understand the business benefits of XenServer as well as other Citrix products, and can help your IT organization to plan, test, execute, troubleshoot, and maintain a XenServer solution. Progent can also analyze your existing Citrix technology deployment and show you how to enhance consolidation, responsiveness, protection, availability, and recoverability.
Microsoft Windows Server Update Services enables IT administrators to deploy and track the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Software Update Services, network support staff can completely and effortlessly manage the distribution of updates that are released via Microsoft Update to servers and workstations in a company. Progent can help you with complex details of the initial setup of Microsoft WSUS such as planning the Microsoft Windows Server Update Services deployment, setting up user's workstations, establishing the Group Policy parameters, and making sure your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container appropriate for your network environment.
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats.
Progent's expertise providing Microsoft .NET services and Microsoft SQL Server help, and Progent's programming experience with VBasic, XML, and additional developer platforms enable Progent to create specialized line-of-business programs and eCommerce solutions that operate transparently with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP reporting services can help you create reports that let you track your business more effectively, turning uncooked information into useful understanding of your company and customers.
Progent's Cisco-Meraki Wi-Fi access point consultants can assist you to plan, configure, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments from a branch office to a campus or a multi-site enterprise. Progent can also help you to integrate other Cisco devices for unified management.
DoubleTake/Carbonite Software publishes a family of products designed to provide small businesses a range of cost-effective alternatives for replicating and restoring business-critical workloads such as Exchange Server, Microsoft SQL Server, RIM Blackberry, and Microsoft SharePoint. Progentís disaster recovery planning experts have extensive backgrounds incorporating DoubleTake/Carbonite products into small company information systems to achieve an advanced state of fault tolerance and business continuity readiness at a budget-friendly price.
Progent's Network Contact Center Outsourcing Support Services for PC desktop support are designed specifically for small businesses who need immediate availability of a Help Desk Call Center with expert phone support and effective escalation capability but who must operate within a restricted information technology budget. Important features of Progent's Help Desk Outsourcing Support Services are Help Desk Phone Support, Secure Remote Access Support, System Evaluation, Expert Prioritization, Virtual Help Desk Call Center Services, Per Minute Billing, and Help Desk Call Center Software Selection and Deployment.
Our Experts Team provides support in important technologies such as Apple OS integration and applications; Expertise for Linux-based, UNIX-powered, and Sun environments; MRP, Enterprise Resource Planning, or CRM consulting; Mission-critical and specialized application support; CIO, business analyst, and project management services; Custom program development and integration; Web site, eCommerce, Electronic Data Interchange, and client information portal design and deployment; SQL management and efficiency help; Management intelligence consulting; and Telecommunications architecture consulting.
Progent's UNIX family support experts provide small businesses and software developers assistance with managing and supporting UNIX, Linux or Solaris environments that operate with Microsoft-based networks. Progent can give your organization contact with UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This wide array of experience offers you a convenient one-stop source to help you build and maintain a secure and robust cross-platform network and communications solution that supports UNIX and Microsoft interoperability by combining Microsoft Windows with major versions of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux derivatives such as RedHat, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Progent's consultants can help you with any aspect of Azure cloud migration such as requirements analysis, readiness evaluation, system design, pre-production testing, implementation, automated management, performance tuning, license management, disaster recovery preparedness, security policy enforcement, and compliance assessment. Progent can assist you to set up and debug firewalls and VPN connections so your clients can securely connect to Azure-based resources, and Progent's Microsoft-certified consultants can help you integrate key Microsoft technologies to work in the cloud including Windows Server, Exchange, SQL Server and SharePoint. Progent can also help your organization to create a hybrid cloud ecosystem that transparently combines physical datacenters with Azure resources.
Amazon Marketplace Web Service is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's vast online selling environment and automating their sales processes, vendors can broaden their reach, reduce their operating costs, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring to help you cut development time and costs and get to market quickly.
Progent offers three basic kinds of Help Desk services including Microsoft and Cisco Help Desk Outsourcing Services, Virtual Help Desk Services, and Call Center Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft and Cisco experts offers your clients convenient access to a dependable support resource with extensive experience delivering phone support and remote access repair for IT systems powered by Microsoft technology. Progent's concentration is on giving the support Call Center a respected image as a solid contributor to business productivity. Progent's target is to fix rather than simply record problems.
Progent can provide the services of a certified engineer with an extensive background integrating technology from the major video conferencing/telepresence providers such as Cisco, Polycom, LifeSize and Radvision and can assist your company to design, install, upgrade, or maintain a telepresence solution that protects your investment and optimizes the strategic value of your information network. Progent also offers the services of network infrastructure consultants able to assist companies of any size to build and troubleshoot a communications network that provides the speed, reliability, protection, and scalability required to support your telepresence solution.
Progent can provide the support of BlackBerry-premier professionals who can help small companies to plan, manage, and troubleshoot BlackBerry solutions affordably and successfully, doing away with the requirement for an internal BlackBerry specialist and minimizing the cost and hassle of supporting a mobile workforce. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-expert experts, Cisco CCIE-certified engineers, and CISSP and CISM-certified security professionals. This breadth of knowledge, combined with Progent's efficient online support model, provides small businesses a cost-effective option for integrating BlackBerry technology seamlessly into their information system.
Progent's Cisco CCIE-certified networking experts can help your organization to manage older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also help you to configure, administer, upgrade and debug Cisco ASA 5500-X firewalls with Firepower Services.
Progent offers technical support for mid-size companies who have 100 to 250 network users. The medium size business or office has typically been an overlooked part of the market for network support services. The overhead and service access models of major third-party service firms make them excessively expensive for the typical small company or small medium business (SMB), which usually relies on a minimal IT budget with which to support an information network whose complexity and capability are often comparable to the networks of far larger companies. Progent's service delivery model, which takes great advantage of remote support, virtual network infrastructure and proactive network monitoring, significantly reduces the IT maintenance expenses of a small-medium business while providing the mid-size organization with big-company support from certified, IT experts with background in a broad array of midsized business network solutions. If your medium size organization or small business is looking for levels of IT help needed by a medium size office without paying enterprise prices, you need Progent.
Progent's Mac experts can support the creative aspect of Mac computing by offering consulting services and training in imaging, sound, and video. Progent's consultants offer help in a variety of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special projects such as scanning or digitizing audio or video or configuring an audio/video production facility.
Progent's Microsoft-certified engineers can provide cost-effective remote technical support and programming services to help you to plan, implement, administer, and maintain Microsoft SharePoint 2010 environments that can involve web pages able to function as intranets, extranets, document and media management tools, blogs, data marts, business information systems, enterprise-wide search, workflows, and other tools to support and improve collaboration. Progent can help you integrate SharePoint 2010 with Microsoft SQL Server and with other databases and with Microsoft's familiar desktop applications like Excel, Word, Outlook, and Visio. Progent can help your business to upgrade from previous versions of SharePoint or move a mix of web technologies into a consolidated and easy-to-manage SharePoint 2010 environment.
Progent offers cost-effective online and onsite consulting to assist businesses to migrate any portion of their core network infrastructure to Google Cloud Platform (GCP). This can save time and equipment expense and allow access to Google's state-of-the-art machine learning tools. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness assessment, architectural design, testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security and compliance.
Progent's Microsoft certified support team can show you how to design and implement a smooth in-place Exchange Server 2003 migration strategy that minimizes network downtime, reduces ongoing support requirements, and makes your Microsoft Exchange 2003 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent offers the experience to finish your move quickly and economically. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and design services include expertise with the integration of third-party enhancements of Exchange Server 2003 that are best aligned to your business needs.
Progent's Cisco Meraki Wi-Fi AP consultants provide remote and onsite support to help organizations of all sizes to plan, deploy, maintain, upgrade or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist you to configure and manage Meraki-based wireless networks for environments that range from a telecommuter's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also assist you to integrate additional Cisco technology including switches, ASR routers and firewalls to build a cohesive ecosystem that provides identical connectivity, responsiveness, security, manageability and uptime for wired and wireless users irrespective of their mobility or computing device.
Progent offers network services for mid-size companies with 100 to 250 system clients. The medium size business or office has traditionally been an overlooked part of the market for network support expertise. The cost structures and service access models of major outside support firms make them too costly for the typical small business or small medium business (SMB), which commonly has a modest information technology budget with which to maintain an information system whose advanced technology and sophistication are often similar to the networks of far larger enterprises. Progent's service delivery model, which takes full advantage of online service, virtual office technology and 24x7 server monitoring, dramatically reduces the network support expenses of a small-medium business while offering the small organization with big-company support from certified, IT experts knowledgeable in a broad array of midsized business technologies. If your mid-sized company or small business is looking for levels of network support needed for a mid-size office without paying enterprise prices, you need Progent.
For Windows desktop virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop consultant who can assist your company to design a XenDesktop solution that improves the business impact of your IT network; configure XenDesktop software with your servers, user computers, and printers; upgrade your older virtual desktop software to the latest releases of XenDesktop; and provide advanced online troubleshooting. Progent can also train your network managers to adhere to best practices to maintain XenDesktop efficiently.
VMware's market leading Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable workflow for recovering applications and services rapidly following an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and patches and can generate audit reports to verify full service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and manage a DR solution based on VMware SRM.
Progent can assist businesses of all sizes to follow leading practices to set up SCVMM 2012 hosts and host groups, networking, storage, and library resources; plan, deploy, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring. Progent can help you to upgrade from an earlier release of System Center Virtual Machine Manager or from another management system, and Progent can help you to enhance and repair your existing SCVMM 2012 environment to make sure you get the highest possible business value.
Progent's Cisco CCIE-certified wireless network consultants offer online or onsite integration and troubleshooting services to help your organization to design, implement, update, tune, manage and troubleshoot Aironet Wi-Fi AP deployments of any size or topology. Progent's Cisco Wi-Fi controller consultants can also assist you to combine your wireless environment with your wired network and cloud-based resources to create an enterprise connectivity solution that is simple to manage and scale. Progent also offers affordable Wi-Fi site surveys to help you to decide the most efficient selection, location and configuration of Aironet wireless APs to work with your specific office design, building structure, and expected network traffic.
Progent has supported Dynamics GP and Great Plains ERP software for nearly two decades and Progent has provided system integration, customization, training, and troubleshooting services since the product's original release. Progent offers advanced support for upgrading out of date Dynamics GP/Great Plains ERP systems. Progent can help you to plan, test, and implement an efficient upgrade from a a legacy release of GP to the latest edition of Dynamics GP.
Progent's Microsoft-certified consultants can deliver affordable remote and onsite help to carry out your upgrade to Exchange 2010, produce thorough documentation of your new messaging environment, train your network support staff and end users to get them up to speed rapidly on Exchange 2010, and offer continuing administrative consulting and technical support. Progent's consultants can also assist you to migrate from Microsoft Exchange 2010 to Exchange 2013 or Exchange Server 2016.
Progent's Cisco Meraki Wi-Fi AP experts offer online and on-premises support services to help businesses of all sizes to plan, install, maintain, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist you to set up and support Cisco's Meraki-based Wi-Fi networks for environments that can range from a teleworker's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology such as Catalyst and Nexus switches, ASR routers and firewalls to create a seamless network infrastructure that delivers the same access, performance, security compliance, manageability and availability for wired and Wi-Fi users irrespective of their mobility or device.
Progent's certified professionals provide computer help and IT consulting expertise for Microsoft Exchange 2003 Server, Microsoft Windows 2003 Server, and for the complete line of Microsoft server platforms. Progent's upgrade, integration, management, and support services for Exchange 2003 Server include planning, deployment, project management, local and remote technical support, Help Desk outsourcing, expert security consulting, and full-service network management outsourcing.
The Progent Test and Training Lab located at the QTS (formerly Herakles) Colocation Center can be used for testing mission-critical applications, creating cost-effective migration procedures, evaluating and tuning performance, designing or verifying business continuity solutions, mitigating compatibility problems, and building training environments for the latest technologies. For Progent clients without sufficient internal resources to configure effective pilot systems, the lab reduces capital outlay and technical risk while keeping critical IT initiatives on schedule.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable and more secure Active Directory implementation. Both options also offer the long-term benefits of advanced remote network monitoring and management technology. These advantages can include simpler management, better compliance with information security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime.
For businesses that have a mix of Apple Mac and Microsoft Windows desktops, there exist two basic alternatives for using Windows-dependent applications on an Apple Mac: remote access to a physical Windows computer or local emulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Mac allows you to attach an Apple Mac to a networked Microsoft Windows-powered computer to run Windows programs and access system resources. Microsoft's Virtual PC for Mac simulates Microsoft Windows on a Mac system so that you can use Windows applications locally. Progent's macOS and Mac OS X technology support experts can assist you to manage these products for running Windows applications on your Apple Macs and can in addition assist your organization to assess and configure third-party products for Windows PC emulation.
E-Mail Guard is Progent's affordable spam filtering and virus defense service that gives small companies enterprise-quality defense against spam, viruses, directory harvesting, and other forms of e-mail-based attacks on computer systems. E-Mail Guard is powered by Postini's Perimeter Manager, a sophisticated library of web-based spam filtering and anti-virus services that stop email assaults before they can breech the company firewall. Perimeter Manager also lets administrators track and control their email systems, regardless of server platform, hardware type, or geographic location.
Progent's UNIX family support services provide small companies and developers help with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent offers your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of experience provides you with a convenient one-stop source to help you create and manage a secure and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX including Apple macOS and OS X, Sun Solaris, AIX, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX or major Linux platforms such as RedHat Linux, SuSE, Debian-GNU and Mandrake.
Progent can help you in all facets of your upgrade to Microsoft Exchange Server 2016 such as planning HA architecture for a local, cloud-based or hybrid deployment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your virtual machines (VMs), databases and logs; configuring hardware load balancing for high-availability client access services; planning, configuring and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web.
Progentís private cloud hosting service allows small and midsize organizations to run mission-critical applications like SQL and Exchange from a hardened Tier III data center on fault-tolerant hardware with geographically separate data backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager (DPM) for backup replication and restore. You can use Progentís private cloud hosting service to avoid large investments in the acquisition, maintenance, and operation of network hardware and facilities while achieving world-class levels of system availability and physical security.