For small business network systems located within the state of Colorado, Progent's Microsoft and Cisco certified technical experts can provide online assistance and remote troubleshooting to fix your computer network problems fast and cost effectively. Progent has acquired enterprise-grade expertise, sophisticated tools, and support knowledge bases to identify and repair computer network problems without the high cost and delays normally associated with onsite service dispatches. In case your Colorado company is located outside of the larger urban areas such as Denver, Colorado Springs, Aurora, or Lakewood, your nearby computer support options may be limited in technical expertise, or not available during an emergency. This can result in a network environment that is unpredictable or causing wasted time due to technical problems going unresolved for too long. Progent's group of seasoned network engineers average more than 10 years of real-world IT industry experience, in the trenches of computer network support, performing a wide variety of technical projects for a extensive range of customers. This means you obtain not just the technical skills needed for the job, but a consultant with field proven methods for applying those skills to assist with efficient network solutions.

Cost Benefits of Help Desk Call Center Management and Co-management Services
Progent's Helpdesk management and co-management services allow companies to cut costs, increase productivity, and respond immediately to fast-changing business conditions. Progent's Shared Help Desk Call Center services offer substantial cost and operational advantages in comparison to a Help Desk Call Desk staffed by an internal technical support group. The price for Level 1 IT support for Progent's Shared Help Desk service averages under $18 per user per month. To learn about the advantages of Progent's Outsourced Help Desk services, refer to Progent's outsourced Help Desk benefits.

Backup/Restore Expertise for a Remote Workforce
Progent can help small and mid-size companies to plan, implement, validate and manage backup solutions required for telecommuters. To learn about Progent's backup/restore expertise for a remote workforce, go to backup solutions for a remote workforce.

ProSight Data Protection Services ECHO Managed Backup and Recovery
ProSight Data Protection Services ECHO from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS ECHO automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical data. Find out about the entire ProSight line of low-cost outsourced network management services for small and medium-size businesses.

Ransomware Forensics Services
Progent's ransomware forensics services involve determining and describing the ransomware assault's storyline throughout the targeted network from start to finish. Progent's ransomware forensics experts can save the evidence of a ransomware attack and carry out a detailed forensics investigation without slowing down the processes related to business continuity and data recovery. You can utilize Progent's forensics report to block future ransomware assaults, assist in the restoration of encrypted data, and comply with insurance carrier and regulatory reporting requirements

Expertise for Managing the Remote Endpoints of Your At-Home Workers
Progent can help small and mid-size organizations to configure unified remote endpoint management tools for administering endpoint devices operated by an offsite workforce. For information about ways Progent can assist your organization to manage the endpoints of your teleworkers, visit consulting expertise for managing and monitoring the remote endpoints of your teleworkers.

Hybrid Cloud Solutions Planning and Integration
Progent's hybrid cloud solutions consultants can provide advanced online consulting services to assist businesses of any size to connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective hybrid environments that can include Windows and Linux systems and applications in hybrid architectures that combine local IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments and Microsoft Azure enterprise hybrid cloud design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging.

Design and Deployment Consulting for Meraki Indoor and Outdoor Wi-Fi Access Points
Progent's Meraki Wi-Fi access point experts offer online and onsite support services to help organizations of all sizes to design, install, maintain, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki cloud-managed APs. Progent can assist your business to set up and support Cisco's Meraki-based wireless networks for environments that range from a telecommuter's home or a remote office to a campus or a nationwide enterprise. Progent can also help you to configure other Cisco technology including switches, ASR routers and ASA firewalls to create a cohesive network infrastructure that provides identical access, performance, security compliance, manageability and availability for wired and wireless clients regardless of their mobility or computing device. (Check out Meraki switches integration.)

Immediate Assistance for Urgent Issues
With Progentís urgent remote computer support services, you can receive instant support for problems that are causing lost productivity. Online help eliminates the long wait and higher expense associated with on-site network support. For ordinary administration tasks, Progentís online support consultants can complete the majority of jobs within minutes of a request, rather than forcing you to wait for up to a day for on-premises support to arrive.

Progent is a Certified Microsoft Partner
Because Progent is a Certified Partner for Microsoft, every Progent network consultant has access to the technology and training resources needed to provide the best information technology support available. Progent's outsourcing, Contact Center, Microsoft 365 integration expertise, and software development services permit small business clients to take advantage of the wide array of skills associated with the IT departments of large companies without the significant cost and distraction of maintaining a large in-house support team.

VoIP Integration Support Services for At-Home Workers
Progent can assist small and mid-size businesses to deploy IP voice solutions to provide their telecommuters the benefit of virtual extensions of the company phone network. To learn about ways Progent can help your remote workers to configure and troubleshoot VoIP platforms, visit IP voice support services for telecommuters.

Windows Server 2019 Upgrade Expertise
Progent's certified Windows Server 2019 experts can help your organization to plan and carry out an efficient upgrade to Windows Server 2019 using an on-premises system architecture or a hybrid model that integrates cloud-hosted Windows Server Online with on-prem Windows Server 2019. For details, see Windows Server 2019 upgrade experts.

Verification, Testing, and Enhancement of Your Backup Processes by Altaro-certified Consultants
Periodic validation, testing, and optimization of system recovery are crucial and often underappreciated components for successful disaster preparedness. In the event of a disaster such as a ransomware attack, these recovery drills can spell the difference between a short period of downtime and a life-or-death crisis to a business. Progent's Altaro VM Backup consultants can help you to create a workflow for regularly verifying, testing, and enhancing your restore procedures so you can keep your backup strategy up to date and contain the damage of a catastrophic incident.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP trunk experts and CUBE integration experts can help you to plan, integrate, maintain, troubleshoot and enhance Cisco's SIP infrastructure technology and Cisco's CUBE-connected SIP trunks. Progent offers affordable remote or onsite support to assist you to move efficiently to a modern communications ecosystem that offers accelerated ROI. Progent's certified Microsoft collaboration experts can help you to configure interfaces between Cisco's CUBE SBC and Microsoft's rich media applications like Skype for Business and Lync for access to a SIP PSTN trunk.

Virtualization Consulting
Virtualization techniques allow businesses to optimize resource utilization, streamline network management, and improve application continuity and security. run multiple virtual servers on one actual processor. Common usage scenarios for virtual servers are resource consolidation, low-cost hosts for applications that only run on older operating systems, and economical quarantining of software programming or testing environments from production systems. Progent's virtualization technology consultants offer Windows Server 2022 Hyper-V Virtualization solutions, Windows 2019 Hyper-V Virtualization expertise, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtualization consulting, VMware vSphere configuration and troubleshooting, VMware NSX virtual network architecture and integration, and Citrix XenServer support. Progent can configure virtual servers to optimize performance, reliability and manageability while at the same time lowering costs; propose and verify disaster recovery strategies that reduce downtown in case of a catastrophe; and provide continuing maintenance, troubleshooting, and engineering assistance as computer technology evolves.

Contact a Progent Network Consultant
To find out how you can access a Progent network support expert for remote or onsite expertise, call 1-800-993-9400 or go to Online Network Help.

An index of content::

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    Cisco Unified Communications Manager (CUCM or Unified CM), originally branded CallManager, functions as the foundation of Cisco's communications and collaboration portfolio. Cisco Unified Communications Manager and Cisco Unified CM Express provide an advanced IP-PBX by integrating closely with apps such as Unified Communications Manager IM and Presence Service, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center. Progent's Cisco-certified consultants can deliver efficient and affordable online and onsite expertise to assist organizations of any size to build and maintain Unified CM environments by providing Unified Communications Manager configuration and technical support services that deliver optimum business value. Progent's consultants can help with any facet of CUCM configuration and troubleshooting in areas such as integrating Cisco Voice over IP phones and desktop Video phones, reviewing dial plans, setting up SIP connections and PSTN support, installing ISR routers with CUBE VoIP networking support, designing UCS server clustering solutions for survivability, capacity planning, and integration with Microsoft Exchange Server and Skype for Business.

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    Exchange Server 2013 includes significant improvements to the capabilities of its predecessor Exchange Server 2010 and delivers important new features plus a revamped structure. These improvements favorably impact key IT areas including ease of administration, high availability (HA), security and compliance, operational costs, collaboration, expandability, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting professionals can help you understand the possible advantages of upgrading to Microsoft Exchange Server 2013, create a cost-effective validation and deployment plan, and train your IT staff to manage your Microsoft Exchange 2013 solution. Progent can also provide affordable remote support and management for Microsoft Exchange Server 2013.

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    important characteristics of Microsoft Dynamics GP/Great Plains software include a modular structure that lets you buy only the functionality you need, a standardized architecture built on Microsoft technologies to protect your investment and provide a tightly interconnected environment, enhanced reporting services that allow you to track all activities, revenues and spending and sales patterns, integration with Microsoft Office to speed access to business information, the capability to process information from virtually any db software or desktop application into Microsoft Dynamics GP/Great Plains, and an open architecture that makes it possible to create specialized applications. Progent can show you how to set up and maintain a reliable, secure server and communications network to support Microsoft Dynamics GP/Great Plains, and can offer expert GP consultants to show you how to turn the advanced features of Dynamics GP business accounting software into a productive business management solution.

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    Progent's Microsoft-certified consultants can assist you to assess the benefits of Lync Server for your business and can help you to plan and execute a rollout of Lync Server that consolidates the management of IM and Presence and increases the productivity of your office staff, telecommuters, and mobile workforce. Progent's consultant's can in addition assist you to carry out an efficient migration to Microsoft Lync Server from Office Communications Server or from Live Communications Server, integrate Microsoft Lync Server 2010 with Exchange Server, Microsoft SharePoint, and Microsoft SQL Server, show you how to use Lync Server 2010 to improve the collaborative capabilities of MS Office applications, and provide online seminars and continuing support for Microsoft Lync Server 2010 and other Microsoft products.

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    Progent is a Microsoft Certified Partner with special competencies that include Information Worker Solutions. Microsoft Certified Partners are the elite organizations who earn the top customer satisfaction and enjoy the tightest operational relationship with Microsoft. The understanding, capabilities, and dedication required to earn the status of Microsoft Certified Partner benefits Progent's customers by allowing Progent to offer your company better support for your information network.

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