For small office computer networks located in the state ofColorado, Progent's Microsoft and Cisco qualified engineers can provide phone assistance and remote troubleshooting to repair your computer system troubles quickly and affordably. Progent has developed enterprise-level expertise, advanced software tools, and support databases to diagnose and resolve IT problems while avoiding the high cost and delays associated with onsite service visits.

If yourColoradosmall business is situated beyond the larger metro areas such asDenver, Colorado Springs, Aurora, or Lakewood, your nearby network systems support choices may be limited in technical expertise, or not available during urgent situations. This can result in a office network that is unstable or causing wasted time due to technical problems persisting for too long. Progentís team of seasoned network professionals average more than twelve years of real-world IT industry experience, in the trenches of computer network support, performing a wide range of technical tasks for a broad range of clients. This means you get not just the technical expertise needed for the task, but a consultant with proven methods for applying those skills to deliver excellent network solutions.

Progent's Online Consulting, Development and Training Support for Microsoft Office Excel and Office 365 Excel
Progent's Microsoft-certified Office Excel and Office 365 Excel consultants can provide a wide variety of online support services to help you to plan, develop, test, install, manage, and troubleshoot business applications powered by any version of Excel, including Excel Online and Microsoft Office 365 Excel. Progent can assist you to upgrade your current Excel applications to the newest versions of Excel, integrate Excel with Apple iOS and Android smart phones and tablets, and fix compatibility issues between various versions of Excel. Progent can provide on-demand help to clients who need a quick solution to a specific issue associated with Excel and Progent also offers comprehensive project management services for upgrading or creating line-of-business application software built on Office Excel. Progent's affordable online training for Excel can be custom tailored to meet the needs of individual users or groups.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) consultants and data leakage protection consultants can assist you to configure Progent's ProSight Email Guard Security Gateway to use your content policies for scanning the content of email messages and attachments and blocking the transmission of confidential or unauthorized data or spam-like messages. ProSight Email Guard's email content filtering solutions can also help avoid reputation loss and keep compliant with industry security standards and regulatory requirements like HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Find out more about the entire ProSight line of affordable managed services for small businesses.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Support
Progent's Cisco VoIP phone and video IP phone consultants can help you to integrate, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from discontinued Voice over IP devices to the latest HD media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Unified CM, formerly branded CallManager, or with Cisco Unified Communications Manager Express (CME) to create a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified Communications Manager apps that include Unified CM IM and Presence Jabber, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact solution. Progent's consultants can deliver expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, solving IP phone registration issues, setting up SIP trunks and CUBE internetworking, installing ISR routers with CUBE internetworking capability, and designing UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

Part-time Chief Information Officer Support Services
Progent can supply businesses with an IT management expert who can serve as a part-time Chief Information Officer. This experienced technology executive can offer strategic direction to help you to deploy appropriate technology to improve business processes so they match more closely with your corporate objectives. Your business can create and implement a well thought out information technology plan without incurring the cost of a full-time senior IT executive. Key services Progent's temporary Chief Information Officer can carry out include strategic planning, planning technology budgets, creating models for TCO, optimizing business processes, reviewing contracts with vendors, defining security and compliance standards, business impact analysis, automating data center management, patch control, network asset documentation management, and disaster recovery/business continuity preparedness.

Immediate Assistance for Urgent Issues
With Progentís urgent online computer support services, you can get immediate assistance for issues that are causing lost productivity. Remote help eliminates the lengthy delay and higher cost associated with in-person computer help. For typical network administration tasks, Progentís remote support engineers can complete the majority of jobs within a few minutes of receiving a request, instead of requiring your company to live with a problem for hours for on-site help to arrive.

Disaster Recovery/Business Continuity Planning Consulting Support
Progent offers advanced remote expertise for business continuity planning, testing, and education to help your company to prepare for possible catastrophes, reduce downtime for your vital network operations, avoid lost information, and comply with regulatory mandates and contractual requirements. Progent's business continuity experts can work closely with your management and network support group to perform risk and business impact analysis, define interdependencies, specify the assets needed to operate your organization, determine business-critical network services and define acceptable restoration times, select colocation centers, set up safe offsite connectivity for key employees, implement emergency notification mechanisms and define duties for personnel, write a complete recovery plan, and provide training for key people to execute the business continuity solution. Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to create a cost-effective disaster recovery/business continuity solution for hybrid cloud deployments using failover cluster technology field-tested in Microsoft's Azure cloud.

Expert Wireless Engineering and Support Services
Progent's wireless solutions consultants have broad expertise in the implementation and maintenance of wireless networking technology and can help you to design, install, manage and troubleshoot wireless ecosystems that are secure, resilient, expandable, easy to manage and use, able to support your critical applications, and transparently incorporated into hybrid cloud networks. Online and onsite support offered by Progent cover a selection of wireless solutions and include smartphone and tablet management, Wi-Fi network infrastructure design and installation, Wi-Fi site surveys, wireless VoIP phone configuration, and building-to-building wireless connections.

Cisco IOS Upgrade Support
If you includes Cisco routers, you may be using an outdated version of IOS, the control software used in almost every Cisco router as well as the latest switches from Cisco. Cisco frequently provides updates to IOS in order to correct problems, plug security weaknesses, or add features. Unfortunately, updating IOS or other Cisco operating systems can be tricky, depending upon your Cisco device and your system environment. As an example, there could be limited internal RAM that could cause a new OS release to execute incorrectly. Progent's Cisco CCIE consultants can provide a wide variety of support services associated with updating Cisco IOS software or other Cisco control software like IOS XR, CallManager or Unified Communications Manager (CUCM). Progent can perform inventories of your router software, recommend appropriate updates, provision Cisco appliances, copy images/, activate and test your update, tune throughput, troubleshoot problems, and teach your IT managers how to utilize any important new functions.

Citrix Certified XenServer Virtualization Consulting Support
Progent's Citrix certified XenServer virtualization consultants can help your company to evaluate the strategic advantages of XenServer and additional Citrix products, and can assist your IT organization to design, test, implement, troubleshoot, and maintain a Citrix XenServer installation. Progent can also analyze your current Citrix technology deployment and show you how to enhance resource utilization, performance, security and compliance, uptime, and recoverability.

CISSP-certified Cybersecurity Consultants
Progent's CISSP-certified cybersecurity consultants can help businesses of any size with any aspect of IT security. Progent can create cost-effective cybersecurity solutions that protect a small business against advanced malware attacks or Progent can design, deploy, and manage a comprehensive security strategy for hybrid enterprise networks that support onsite, online, and mobile users sharing network resources distributed across multiple physical datacenters and public and private clouds.

Get in Touch with a Progent Computer Support Expert
To see how you can contact a Progent network support expert for remote or on-premises help in #(state), phone 1-800-993-9400 or go to Online Network Support.



An index of content::

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    Exchange Server 2013 includes significant improvements to the functionality of Microsoft Exchange Server 2010 and delivers powerful innovations plus a revamped architecture. These improvements affect key IT areas including ease of administration, availability, security and compliance, operational costs, teamwork, scalability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you understand the possible business benefits of upgrading to Microsoft Exchange Server 2013, design a cost-effective validation and rollout plan, and educate your IT team to maintain your Exchange 2013 solution. Progent also offers affordable remote support and management services for Exchange Server 2013.

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    Progent's Microsoft-certified information technology consultants can provide Windows Server 2016 migration consulting services to assist businesses of any size to plan and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid architecture. Progent can help you to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any facet of planning, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many new high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.

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    Progent's Solaris platform consulting services provide small companies and developers support for managing and supporting Sun Solaris systems that coexist with Microsoft-based networks. Progent can give your organization contact with Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP credentials. This broad range of expertise provides you with a convenient one-stop consulting firm to show you how to create and manage a secure and reliable cross-platform connectivity and communications environment that supports Sun Solaris and Microsoft interoperability by integrating MS Windows with major versions of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or leading Linux derivatives such as RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware.

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    Windows 2012 R2 Clustering Support Services

    Progent's certified failover clustering consultants can help businesses to evaluate the advantages of deploying Windows Server 2012 failover clustering to create a powerful fault-tolerant/disaster recovery strategy, assist you to plan and deploy a Windows Server 2012 system, provide online and on-premises consulting services and technical support for failover clusters that include physical servers or virtual machines, and help you to automate the management of failover clusters.

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    Progent can assist small and mid-size companies to deploy efficient remote endpoint management and monitoring systems for administering devices used by an offsite workforce.

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    Emergency Malware Forensics On-site Support

    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the complete malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks.

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    Microsoft Exchange Server Upgrade Consultancy

    Progent's Microsoft-certified consultants can deliver affordable remote and on-premises support to carry out your upgrade to Microsoft Exchange Server 2010, produce thorough documentation of your new email environment, train your network support staff and users to get them ramped up quickly on Exchange 2010, and offer ongoing administrative consulting and engineering support. Progent's consultants can also help you migrate from Microsoft Exchange 2010 to Exchange Server 2013 or Exchange Server 2016.

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    Progent's Cisco-certified wireless technology experts can assist organizations to deploy, administer, and debug Cisco wireless products including Aironet and Meraki Wave 2 Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.

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    Microsoft Dynamics GP/Great Plains software includes analysis and reporting capabilities that let you track all operations, revenues and expenses, and market patterns with integrated drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP reporting consulting expertise can help you design reports that let you analyze your business more completely, converting raw data into useful management information. Progent can enhance your reporting and business analysis by offering Crystal Reports expertise, FRx support, and Microsoft Excel programming. In addition to offering reporting consulting, Progent can supply Microsoft .NET support, Microsoft SQL Server help, and programming design with VBasic, XML and other development environments in order to offer custom line-of-business software development and web commerce solutions that work transparently with Microsoft Dynamics GP/Great Plains.

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  • 24/7 Supplemental Support Desk Professionals
    Supplemental Help Desk Support Outsourcing

    Progent's Network Help Desk Outsourcing Support Services for PC desktop technical support are designed especially for small businesses who require fast access to a Help Desk Service Center with professional telephone support and full escalation capability but who have to work within a limited information technology budget. Important components of Progent's Help Desk Outsourcing Services include: Help Desk Support, Optional Remote Access Support, System Evaluation, Expert Prioritization, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Help Desk Software Selection and Deployment.

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    Progent can help your business to configure Cisco wireless LAN controllers to manage Wi-Fi LANs of any size. Progent can assist you to administer and troubleshoot your current Cisco-based Wi-Fi environment or implement an efficient migration to Cisco's modern wireless controller products. Progent offers support for both physical and software-only Wi-Fi controllers and can assist you to determine which version is appropriare for your Wi-Fi solution. For Wave 2 wireless controllers, Progent offers Cisco 3504 wireless controller consulting, Cisco 5520 Wi-Fi controller consulting, and Cisco 8540 wireless controller support.

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    Progent's Linux support services offer small businesses and developers help with managing and supporting Linux computers that operate with Microsoft-based technology. Progent can give your business contact with Linux experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA certification. This broad range of experience offers you a convenient single source to show you how to build and maintain a protected and robust cross-platform connectivity and communications solution that supports Linux and Microsoft coexistence by integrating MS Windows with leading Linux derivatives including RedHat, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.

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    Progent's disaster recovery planning and business continuity consultants can show you how to design a disaster recovery plan in case of an IT network disaster. Progent can show you how to create a comprehensive disaster recovery plan that includes periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized professionals can also show you how to create an affordable, fault-tolerant system solution that takes into account availability issues involving a broad range of infrastructure technologies and procedures.

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    Progent can help your business to configure Cisco Wi-Fi controllers to manage and monitor Wi-Fi networks of any size. Progent can help you to administer and debug your current Cisco Wi-Fi environment or implement a smooth transition to Cisco's modern Wi-Fi controller technology. Progent offers expertise for both physical and software-only Wi-Fi controllers and can help you to decide which type is appropriare for your wireless solution. For Wave 2 Wi-Fi controller appliances, Progent offers Cisco 3504 wireless controller expertise, Cisco 5520 Wi-Fi controller consulting, and Cisco 8540 Wi-Fi controller consulting.

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    Progent's Microsoft-certified consultants can provide network support and IT consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís consulting professionals can help you plan, deploy, maintain and administer the entire family of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint Server, Windows Hyper-V, Lync Server, Project Server, and System Center Operations Manager (SCOM).

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