For small business computer networks located throughout the state ofColorado, Progent's Microsoft certified engineers can provide remote phone help and remote troubleshooting to solve your network systems issues fast and cost effectively. Progent has developed enterprise-level skills, advanced software tools, and support databases to identify and fix network problems without the expense and time delays associated with onsite service dispatches.

If yourColoradocompany is located beyond the larger urban areas such asDenver, Colorado Springs, Aurora, or Lakewood, your local network systems support options may be limited in skills, or unavailable during urgent situations. This results in a network that is unpredictable or causing wasted time due to technical problems persisting for too long. Progentís group of network engineers average more than 12 years of real-world computer industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a extensive range of clients. This means you get not just the technical competency needed for the task, but a professional with demonstrated methods for applying those skills to deliver affordable network solutions.

Windows 8.1 Administration and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 consulting experts can deliver a range of technical services to help organizations of any size to maintain, administer, and troubleshoot IT systems that incorporate desktops, notebooks, tablets, or smartphones powered by Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration assistance.

Part-time CIO Services
Progent can supply businesses with an IT management professional who can function as a part-time CIO. This veteran technology executive can provide strategic direction to help your company to deploy appropriate technology to enhance business processes so they align better with your corporate goals. Your company can create and install a well thought out IT strategy without incurring the expense of a full-time Chief Information Officer. Critical tasks Progent's part-time Chief Information Officer can perform include growth strategies, rationalizing technology budgets, building and tracking models for TCO, reengineering workflows, negotiating contracts with suppliers, defining security and compliance standards, business impact analysis, automating network management, software revision management, IT asset documentation control, and disaster recovery/business continuity preparedness.

Unified CM and Unified CM Express Consulting
Cisco Unified Communications Manager (Unified CM), originally named CallManager, acts as the foundation of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express (CME) offer an advanced IP-PBX solution by integrating with unified messaging apps that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent's Cisco-certified Cisco Unified CM experts can assist with any facet of Unified Communications Manager configuration and troubleshooting in areas that include integrating Cisco VoIP phones and desktop video phones, designing dial plans, configuring SIP PSTN trunks and CUBE internetworking, installing ISR routers with CUBE support, designing Cisco UCS server clustering solutions for survivability, and integration with Microsoft Exchange Server.

Cloud Support Services for Teleworkers
Progent can help small and medium-size companies to set up their home-based workforce with safe and transparent integration with public cloud services. For information about how Progent can assist businesses to configure resilient Cloud access for their remote workers, go to cloud integration support services for a remote workforce.

CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor (CISA) accreditation is a recognized achievement that indicates expertise in information system security auditing. Accredited by the American National Standards Institute, the CISA credential requires that consultants undergo a comprehensive test administered by the ISACA international professional association. Progent can provide the expertise of a CISA-Certified Cybersecurity audit professional able to help businesses in the fields of IS audit process, information technology enforcement, network assets and infrastructure ROI, information technology support, protection of information assets, and business continuity preparedness.

Wireless Site Survey
Progentís Wireless Site Survey helps you to plan and install a wireless LAN optimized for your facilities, providing your business a WLAN that delivers the reception, speed, capacity, QoS, security, and hand-off ability your business needs. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more comprehensive on-premises service. Progentís on-premises survey features onsite inspection, spectrum and security audits of your current wireless network, evaluation of your site's layout, measuring for radio frequency interference, RF propagation modeling, identification of the best locations for customer-requested Wireless Access Points (WAPs) such as Aironet indoor and outdoor APs, Meraki access points and Apple AirPort equipment, and a detailed document describing a new WLAN.

ProSight Network Audits for Checking Network Health
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable and more secure Active Directory environment. Both options also offer the long-term benefits of advanced remote network monitoring and management (RMM) technology. These advantages can include simpler management, improved compliance with information security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. For details about ProSight Network Audits and to view sample reports, go to ProSight Network Audits.

Remote Support for Windows and Cisco-based Networking Environments
Progentís Technical Response Center offers world-class online technical support for Windows and Cisco-based systems Nationwide. Progent's certified engineers have the expertise to help you to analyze and solve complex network problems rapidly and affordably. The breadth of technical expertise offered by Progent's staff of consultants makes it possible to escalate even the most challenging problems to appropriate specialists as required. Whether you need occasional phone support and online troubleshooting or ongoing availability of a Helpdesk Call Center, Progent's consultants can provide your company with enterprise-level expertise without the cost and management overhead of maintaining a large in-house IT organization.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX expert to help you design, configure, manage and repair VMware vSphere and vCloud-based virtualization ecosystem for local networks, private and public clouds, or hybrid cloud deployments. Progent's VMware vSphere and NSX consulting team offer world-class knowledge for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery. Progent offers extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and application mobility.

Consulting Support for IT Service Businesses
Progent's expertise for IT service companies allows you to use Progent's consulting engineers under your own service brand as a transparent arm of your IT services staff. For details about Progent's consulting support for IT support companies, go to Progent's consulting services for IT support firms.

Altaro VM Backup Software for Data Protection and Disaster Recovery
Altaro VM Backup software provides small organizations a dependable and affordable solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, distributed, and cloud architectures and also supports low-cost cloud backup to Microsoft Azure storage. Headline features include industry-leading Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection with backup spacing as low as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, granular restore options for specific files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and vCenter for handling larger deployments, and support for Microsoft Volume Shadow Copy Service to back up online VMs with zero downtime. Progent is a certified Altaro partner and offers a broad array of services to help you to plan, install, manage and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup software. For details, visit Altaro VM Backup Certified Consultants.

Stealth Penetration Testing
Stealth intrusion checking is a key part of any comprehensive network security strategy. Progentís security professionals can run extensive stealth intrusion security checks without the knowledge of your organization's internal IT resources. Unannounced penetration checking shows whether current security defense systems such as intrusion incident alerts and event history monitoring are properly configured and consistently observed.

Cisco ASA and PIX Firewall and Firepower Services Consulting
The current ASA 5500-X Family of firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's previous firewalls and have replaced the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-certified CCIE network consultants can assist you to manage your existing PIX or Cisco ASA 5500 firewalls and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and on-premises help with ASA 5500-X firewalls with Firepower Services and can help your business to design, deploy, tune, manage and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

Get in Touch with a Progent Network Support Expert
To see how you can access a Progent computer support expert for remote or on-premises expertise in #(state), phone 1-800-993-9400 or visit Online Network Support.



An index of content::


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    Progentís Microsoft-certified consultants offer small and medium sized companies computer consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, groups and information. SharePoint Portal Server offers a common spot for your employees or clients to connect to, manage, share and interact with useful information, documents, and applications and to communicate with one another. It allows quicker and more intelligent decisions, more efficient sharing across groups and more streamlined business processes. The main objective of SharePoint Server is to bring together, in a productive way, all of the many sources of information accessible inside and without a business network. Windows SharePoint Services join workers, customers, workgroups and major tasks with the knowledge theyíve created in a manner that makes data easy to locate, retrieve and re-use.

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    Progent can assist small and mid-size companies to plan, implement and troubleshoot the infrastructure required for telecommuters.

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    Progent's Microsoft-certified consultants can assist organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from any older version of Microsoft Windows. Online and onsite evaluation and migration support for Windows 10 provided by Progent include Return on Investment estimates, project coordination, application and driver compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid integration, mobile device management, teleworker connectivity, security and compliance, automated deployment and management, network design, Wi-Fi support, business continuity planning, custom training for IT support personnel and end users, and post-migration technical help.

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    Progent's certified Windows 2000 consulting staff can show you how to enhance the capability of your current Windows 2K Servers and can streamline network management, provide tech support and repair, and strengthen security. Progent can also show you how to create, rationalize, and execute a strategy to upgrade from Windows Server 2000 to Windows 2003 Server. Progent is experienced in setting up test installations to reduce the technical risk associated with moving to Windows Server 2003 by identifying possible hardware and application compatibility issues.

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    Progent's Microsoft Exchange Hosting and Management Services offer an enterprise-class data center that features redundant electrical and environmental control systems, round-the-clock site security and IT support center, plus fault-tolerant connections to Internet backbone service providers. Hosted Microsoft Exchange servers are configured as virtualized machines for high uptime, easy scalability, and fast restoration. Services feature integration with your business network, access to handheld computing devices, automated tracking of efficiency and network security, spam filtering, patch and revision management, Help Desk Call Center support, per-day data backup, and comprehensive messaging administration services.

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    Barracuda Backup is an affordable, subscription-based backup and disaster recovery service for small and mid-size organizations. A Barracuda Backup deployment can include a purpose-built hardware storage device built by Barracuda or a virtual appliance with similar features but which utilizes your own storage infrastructure. Barracuda Backup protects critical business data generated on-premises, at one or multiple remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a wide range of consulting services to help your business to plan, integrate, manage and repair a backup and disaster recovery system based on Barracuda Backup.

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    Progent's certified SharePoint Server 2019 and SharePoint Online consultants offer economical online and on-premises consulting, software development, and technical support services for organizations of all sizes who want to upgrade to SharePoint 2019 or SharePoint Online from legacy versions of SharePoint. Progent can help you design and execute an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud infrastructure into a cohesive information management system.

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    Progent's Symantec consultants can assist you to support legacy Symantec firewall and VPN products such as the Raptor and VelociRaptor line or help you upgrade to more recent firewall/VPN solutions. Progent can also help you create and execute a comprehensive security strategy that can include firewall and VPN devices and utilities, outsourced security and network protection services, server and application monitoring software, and formal policies and enforcement procedures. Progent has the skill to be your one-stop resource for on-going network help, administration, education, and security expertise.

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    Nexus switches are intended to provide the throughput, expandability, availability, cloud readiness, density, data protection and manageability required to act as the heart of a world-class data center. Progent's CCIE-certified Nexus switch consultants can provide remote and onsite support services to help you to plan an optimal network topology, build test environments to validate your switching solution, install and configure Nexus switches, create and implement appropriate policies, run security vulnerability tests, set up proactive monitoring, consolidate network resources by means of virtualization technologies, analyze and repair switching and routing issues, maximize system performance, plan for expected growth, and set up the powerful high-availability (HA) features available for Nexus switches. Progent can also help you to upgrade efficiently from legacy Nexus models or Catalyst switches to current Nexus switches.

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    Progent can help you in all phases of your migration to Microsoft Exchange 2016 including designing HA system topology for an on-premises, cloud-based or hybrid deployment; licensing compliance for Exchange and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; determining storage capacity required for your virtual machines, databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating the firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Microsoft Small Business Server (SBS) is a low-cost collection of essential servers that offers the foundation for a feature-rich but easy-to-manage information. The technical sophistication of the Microsoft .NET products bundled with Small Business Server 2011 requires a computer support expert with hands-on background designing and integrating seamless, end-to-end business technology solutions. Progent's Small Business Server professionals have an average of more than a decade of background supporting computer networks built on Microsoft products. This experience assures you results in deploying, administering, and maintaining network environments that include the Microsoft Small Business Server package of servers and applications.

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    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need critical updates, or resolving performance issues.

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    Office 365 Exchange Online allows you to use cloud-based servers, mailboxes and other Exchange components to lower hardware expense and management overhead. You can configure Office 365 Exchange Online to run all your mailboxes, or you can integrate a hybrid architecture that combines both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide affordable online support to help your organizations to assess the potential advantages of Exchange Online, design a solution that aligns with your business needs and budget, implement an efficient move from your existing Exchange organization to one that incorporates Office 365 Exchange Online, train your IT staff and end users, and deliver as-needed consulting and troubleshooting.

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    Progent's UNIX family consulting services provide small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide array of experience offers you a convenient one-stop consulting firm to show you how to build and manage a secure and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with major variants of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Progent's Microsoft-certified consultants have 20 years of experience providing electronic messaging and unified telecommunications/email solutions for companies. Progent offers economical Exchange Server support services to enhance email security and virus protection, provide high availability email, and implement remote and wireless email connectivity. Progentís Microsoft Exchange consulting and support services can assist you in planning and implementing a Microsoft Exchange update or a move from a legacy SMPT server or older Microsoft Email product such as Exchange 5.5 to Microsoft Exchange Server 2010.

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    Microsoft WSUS allows information technology managers to install and track the most recent Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, network support staff can completely and easily manage the distribution of patches that are published through Microsoft Update to servers and desktops in an organization. Progent can help you with complex details of the initial configuration of Microsoft Windows Server Update Services such as designing the Microsoft Software Update Services deployment, configuring user's workstations, establishing the Group Policy settings, and ensuring your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container appropriate for your network environment.

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