For small company networks located throughout the state of Colorado, Progent's Microsoft and Cisco certified technical experts can deliver online help and remote troubleshooting to fix your network systems problems quickly and affordably. Progent has developed enterprise-class skills, sophisticated tools, and support databases to troubleshoot and repair network problems without the high cost and delays normally associated with onsite technical service visits. If your Colorado company is located beyond the larger metro areas such as Denver, Colorado Springs, Aurora, or Lakewood, your local computer network support options may be limited in expertise, or not available during a crisis. This can result in a computer network that is unstable or causing wasted time due to technical issues continuing for too long. Progent's staff of network professionals average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a broad range of technical tasks for a varied range of clients. This means you get not only the technical skills needed for the task, but a consultant with proven methods for applying that expertise to provide excellent network solutions.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's ability either to stop or recover quickly after a ransomware incident. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Progent's Test and Design Lab at the Herakles/Quality Technology Services Internet Data Center
Progent's Test and Training Lab located at the QTS (formerly Herakles) Colocation Center in Sacramento is available for testing mission-critical applications, creating cost-effective system upgrade methodologies, evaluating and tuning performance, planning or verifying disaster recovery strategies, resolving compatibility problems, and building training systems for the latest products and technologies. For Progent customers who lack adequate internal resources to assemble proper test systems, Progent's Test and Training Lab reduces capital outlay and technical risk while keeping vital IT initiatives on schedule.

Cisco VoIP Phone and IP Video Phone Configuration and Support
Progent's Cisco IP phone and video IP phone consultants can help your business to configure, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from discontinued Voice over IP devices to the newest HD media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Cisco Unified CM, originally named CallManager, or with Cisco Unified Communications Manager Express to create a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM apps like Cisco Unified CM IM and Presence Jabber, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent's consultants can provide support with any facet of Cisco IP Phone integration including designing dial plans, resolving IP phone registration issues, setting up SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE internetworking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.

Ransomware Forensics Analysis Services
Progent's ransomware forensics analysis services are aimed at determining and describing the ransomware attack's storyline throughout the network from beginning to end. Progent's ransomware forensics experts can save the system state after a ransomware assault and perform a detailed forensics analysis without disrupting the processes related to operational resumption and data restoration. You can use Progent's forensics documentation to block future ransomware assaults, validate the recovery of encrypted data, and comply with insurance carrier and governmental mandates

CISA-certified Cybersecurity Audit Consultants
The CISA accreditation is an important qualification that represents expertise in IS security auditing. Certified by the American National Standards Institute (ANSI), the CISA credential has consultants undergo an extensive test given by the ISACA international professional association. Progent can provide the services of a CISA-Premier Cybersecurity audit consultant trained to help companies in the fields of information systems audit process, IT enforcement, network assets and infrastructure ROI, information technology support, protection of data assets, and business continuity planning.

Microsoft 365 Cloud Integration Consulting
Progent can provide the services of a Microsoft Cloud Solutions Architect to help you to design an efficient migration to Microsoft 365 customized for your IT environment. Prior to proposing this migration project, Progent's cloud expert will conduct a series of investigative tasks that include running tools such as IdFix, the Exchange Best Practices Analyzer (ExBPA), and custom scripts for reviewing your AD, messaging, and Mobile Device Management arrangement. Critical information that cannot be found using these methods will be determined via discussions with your IT staff. Find out more information about Progent's Microsoft 365 cloud integration consulting.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small organization's production servers in an environment that gives the highest degree of dependability and scalability and is in addition easy to migrate to any data center. Progent's Private Cloud hosting and management options are built upon proven virtualization platforms that allow small businesses with multi- platform environments to save significantly on the expense of capital investments, infrastructure support, and network administration while benefiting from enterprise-class reliability and an unprecedented degree of vendor independence. Find out more about Progent's ProSight family of managed IT services for small organizations.

High-level Project Management Consultants
For advanced project management support, Progent can provide access to senior information technology professionals with years of background as technology project managers for application development, information systems implementation, and process re-engineering working with organizations ranging from Big 4 companies to dot-com startups to state government agencies. These proven IT managers offer world-class management skills to help enterprise clients to adhere to leading practices to make sure strategic projects are completed on schedule and on budget.

Planning and Support Services for System Center 2016 Operations Manager
Microsoft System Center 2016 Operations Manager is designed to promote top performance and dependable availability for critical applications by offering centralized, cross-platform monitoring of physical and virtual infrastructure deployed across on-premises systems and private and public clouds. Progent's SCOM consulting team offers world-class remote and onsite expertise to help organizations of any size to design, integrate, optimize, update and repair Operations Manager 2016 deployments. Progent's Operations Manager 2016 consultants can assist your company to move to Operations Manager 2016 from older releases of Operations Manager or from different monitoring platforms, or integrate a variety of monitoring tools into a unified infrastructure management ecosystem. Progent can also help you extend your SCOM 2016 scope to incorporate infrastructure hosted on public clouds by delivering Microsoft Azure integration consulting and Amazon AWS hybrid cloud expertise. In addition, Progent can help you migrate from SCOM 2016 to more current releases including SCOM 2019 and SCOM 2022 .

Shared Help Desk Services
Progent's Co-managed Help Desk service permits your IT staff to split responsibilities for Service Desk support seamlessly between your internal support team and Progent's extensive pool of certified IT service technicians, engineers and subject matter experts. Progent's Co-managed Service Desk is a joint IT support system built around ConnectWise Manage, the leading Professional Services Automation platform for managing IT support requests, issuing tickets, assigning responsibility, monitoring progress, and producing management reports. The price for Level 1 support for Progent's Co-managed Help Desk service averages below $18/user/month. For details, see Progent’s shared IT Call Center services.

Cisco CCIE-certified Network Infrastructure Management Consultants
Progent's CCIE-certified networking experts can help clients to run Cisco's management tools including DNA Center and Meraki Dashboard to create a cloud-based, on-prem or hybrid network management system that delivers advanced security, availability and business continuity. To find out more, see Cisco CCIE-certified networking management consultants.

Web Development Consulting
If you want to redo your organization’s web site, create internal sites for applications such as HR or worker training, create a successful web presence for a start-up company, or build enterprise-level, database driven web applications, Progent has talented and experienced web developers. Web design and development consulting offered by Progent's Applications Specialists Team include web software development, web project management, ASP and Microsoft .NET programming, and graphical content design. Progent's certified SQL Server developers, Oracle developers and database administrators, MySQL database application experts, and Microsoft Office Access consultants can help your business to plan, deploy, and support database-powered sites. Progent's consulting experts can also help you build and manage a protected, dependable server and communications infrastructure incorporating remote connectivity, to host your web applications.

Get in Touch with a Progent Network Support Expert
To find out how to get in touch with a Progent network consultant for remote or on-premises support, call 1-800-993-9400 or go to Online Network Help.

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    Progent's experts offer Apple macOS and OS X users a range of services including workstation support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Entourage and email expertise, security services, and one-on-one education. Progent can assist clients to migrate to macOS from OS X or earlier editions of Mac OS X and Progent can provide help with Apple macOS and Mac OS X applications. Progent can also assist your business with Apple iPhone support and Apple iPad management, or migrating to Apple's iCloud. For computer networks based exclusively on macOS or OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the complexity of designing, integrating and supporting a network environment that is reliable, safe, efficient and aligned with your company's objectives.

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    Progent can provide remote and on premises expertise to assist your organization with any facet of business intelligence reporting from debugging or modernizing reports to planning and deploying an advanced business intelligence solution. Progent's management reporting consultants can assist your company to maintain your existing BI environment, assist you to upgrade reports from an outdated reporting platform to a current solution, and deliver as-needed online mentoring to meet your specific needs. Progent's management reporting and analytics consultants can provide experience in the leading business intelligence reporting and visualization tools such as Microsoft's SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools such as Power Pivot and Power View, Report Designer and Report Builder.

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  • VMware SRM Consult
    Top VMware SRM Consult

    VMware's market leading Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable runbook for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can produce audit reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.

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  • Top Rated Linux Online Network Manager
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    Progent provides national online help and consulting services for companies that operate networks powered by variants of the Linux OS or whose IT systems include a combination of Linux platforms/Linux and Microsoft technology. Remote technical support offers optimum leverage for your IT budget by extending client efficiency and shortening the time billed for network analysis and repair. Sophisticated online access technology and skilled service specialists and consultants combine to enable Progent to solve the majority of IT problems without squandering time and expense by traveling to your location. In the vast majority of situations your IT issues can be remediated by telephone or via a mix of telephone help and online network analysis. Progent can offer the services of Cisco CCIE network experts and CISA and CISM certified security specialists to help you with the most challenging system issues.

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