For small business network systems located throughout the state of Colorado, Progent's Microsoft and Cisco qualified consultants can provide phone support and remote troubleshooting to repair your network systems issues fast and affordably. Progent has acquired world-class skills, sophisticated utilities, and support knowledge bases to diagnose and resolve network problems without the high cost and time delays associated with in-person service visits.
If your Colorado business is located beyond the larger metropolitan areas such as Denver, Colorado Springs, Aurora, or Lakewood, your local network support options may be limited in technical capability, or unavailable during urgent situations. This can result in a office network that is unstable or causing efficiency loss due to technical problems persisting for too long. Progentís staff of network professionals average more than ten years of real-world IT industry experience, in the trenches of computer network support, performing a wide range of technical projects for a varied range of customers. This means you get not just the technical skills needed for the task, but a professional with field proven methods for applying those skills to assist with cost effective network solutions.
Broad Expertise in Microsoft's Leading Server Software
Progent's staff of computer network consulting experts can help large enterprises to architect, install, and manage major rollouts of key Microsoft technology by providing support such as Microsoft Active Directory design, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 maintenance, SharePoint Server 2013 design and installation, Skype for Business Server migration consulting and Microsoft Lync Server 2013 integration, plus SQL Server 2016 migration and Microsoft SQL Server 2014 application development. Progent has helped some of the world's largest organizations to integrate technology based on Microsoft servers and offers branch office IT supports for enterprises with branch offices in or major cities across the U.S.
Microsoft Exchange 2016 Upgrade Consulting
Progent's Microsoft Exchange Server 2016 experts can help your business in all facets of your migration to Exchange Server 2016 including planning HA system topology for a local, cloud-based or hybrid deployment; licensing requirements for Exchange and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; specifying mass storage requirements for your virtual machines, mailbox databases and logs; setting up HLB for high-availability CAS services; planning, building and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Amazon Web Services (AWS) Integration Consulting
Progent's Amazon AWS integration consultants offer affordable online support to assist businesses to access Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable high-performance storage, and Glacier for low-cost long-term archiving. Progent can assist your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, system design and review, pilot testing, deployment, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security and compliance. Progent offers advanced expertise with firewalls and VPN connections and can help you create cloud-based or hybrid ecosystems that efficiently integrate Amazon AWS services. Progent offers occasional support or Progent can provide comprehensive project management outsourcing services to help you move smoothly to the Amazon AWS cloud platform.
Progent is a Microsoft-certified Partner
Since Progent is a Certified Partner for Microsoft, each Progent engineer has access to the technical and training resources needed to provide the best computer support available. Progent's outsourcing, Contact Center, Office 365 deployment expertise, and application development services allow small and midsize business customers to benefit from the broad range of knowledge associated with the IT departments of large companies without the high cost and hassle of building and managing a large in-house network support staff.
Oracle Database Administration Services and Software Development
Progent offers online access to an Oracle certified expert for Oracle database administration support or an Oracle software developer. Progent can help you to create effective solutions for critical Oracle DBA tasks including performance tuning, backup and restore processes, and information security, or train your IT staff to use industry best practices for simplifying various management procedures. Progent can also offer the services of a PL/SQL developer to help you to design, test, enhance, or migrate Oracle programs that can range from forms to data-driven web sites. Progent offers experience using SQL Developer, SQL *Plus, and JDeveloper and can help you to tune current SQL programs using Oracle's SQL Tuning Advisor and SQL Access Advisor.
Android Phone Integration
Progent's Android phone and tablet integration consulting services have extensive background delivering remote and onsite support for businesses of all sizes who want to integrate Android phones and tablets into their information systems so that users can communicate and collaborate from anywhere. Progent offers the breadth of skills to solve technical issues that span numerous vendors and that represent a combination of older and up-to-date information technology. Progent provides budget-friendly remote consulting to assist you with any aspect of designing, implementing, managing and maintaining your BYOD solution. Progent can deliver as-needed technical support to help you to handle particularly challenging technical issues, or Progent can provide comprehensive project management services to help you complete major network initiatives on time and on budget. Progent can help with on-premises, cloud-based, or hybrid network environments and offers expertise with all major operating systems, applications, management utilities and network infrastructure. Progent also can provide customized group or one-on-one training sessions to help you manage and use Android phones efficiently.
Unified CM and Cisco Unified CM Express Integration and Troubleshooting
Cisco Unified Communications Manager, previously named CallManager, is the core of Cisco's communications and collaboration platform. Unified CM and Unified CM Express (CME) offer an advanced IP-PBX by integrating with apps such as Cisco Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent's Cisco-certified CUCM experts can help with any facet of Unified CM configuration and debugging in areas that include integrating VoIP phones and video phones, reviewing dial plans, configuring SIP trunks and CUBE internetworking, deploying ISR routers with CUBE networking support, creating Cisco UCS server failover systems for survivability, and integration with Microsoft Exchange and Skype for Business.
ProSight Network Audits for Evaluating Network Health
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner and more secure AD environment. Both options also offer the long-term benefits of cutting-edge remote network monitoring and management technology. These benefits can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. For details about ProSight Network Health Checks and to see sample reports, visit ProSight Network Audits.
Cisco IOS software Upgrade Support
If you incorporates Cisco appliances, you may be using an old release of IOS, the operating system powering almost every Cisco router as well as the latest Cisco switches. Cisco frequently publishes upgrades to IOS to fix bugs, shore up security weaknesses, or improve features. However, updating Cisco IOS or other Cisco control software can be a challenge, depending upon your Cisco equipment and your system infrastructure. As an example, there may be limited internal RAM that might cause a new OS release to execute improperly. Progent's Cisco CCIE consultants can provide a wide array of support services related to upgrading Cisco IOS software or any Cisco control software such as IOS XR, CallManager or Unified Communications Manager (CUCM). Progent can run inventories of your Cisco software, propose appropriate upgrades, prepare Cisco appliances, copy software images/, configure and verify your new software, tune throughput, troubleshoot problems, and teach your network support managers how to utilize all significant new capabilities.
Security Vulnerability Scanning for Small and Mid-size Business Networks
Progent offers two ultra-affordable service bundles designed to allow small companies to receive an independent security evaluation from a premier security engineer. With Progent's External Security Inventory Checkup, an engineer runs a comprehensive examination of your network from outside your firewall to uncover potential risks in the security posture you expose to the outside world. With Progent's Internal Security Inventory Checkup, a security engineer runs a system scan from an authorized computer within your firewall to uncover vulnerabilities to internal attacks. Both security inventory packages are set up and run from a secured remote site.
Comprehensive Reporting of Services Provided
Progent provides complete and meaningful documentation of all service work to make sure customers donít ever feel like a hostage to their IT service organization. Progent sends email documentation of support activity immediately after completion of each support interaction, and also sends a printed copy along with monthly invoices. Complete network service reporting makes it easier for clients to move to a different service provider or assume increased service responsibilities internally. Good service documentation also provides IT managers the information required to determine the value of support services and produce better informed IT budgets.
Response Time of Progent's Technical Response Center for Online IT Support
Progent's Technical Response Center is dedicated to providing the best quality of remote computer support services offered anywhere for both emergency and non-critical issues. For emergency issues that affect many workers, vital people, or a line-of-business application, the Technical Response Center can respond in less than an hour. For standard issues, the TRC is committed to respond in two hours or less. In all cases, your ticket will be generated promptly and correctly, You will be sent an acknowledgement from the trouble ticket system, and the TRC will check with you on each corrected issue to make sure you are satisfied with the results and willing to close out the ticket. Learn more concerning Progent's Technical Response Center Customer Commitment.
Talk to a Progent Network Consultant
To see how you can access a Progent network support expert for online or on-premises expertise in , call 1-800-993-9400 or visit Online Computer Support.