Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry SupportBlackBerry mobile PDAs were at one time one of the most popular solutions for achieving location-independent connectivity to messaging, calendars, web-based programs, and other critical business data. Progent offers Colorado Springs, Colorado businesses the expertise of BlackBerry-certified professionals who can assist organizations to manage existing BlackBerry deployments or transition efficiently to a current smartphone solution.

As the sophistication of small business networks has expanded, and as the need for enterprise-class protection, dependability, and disaster recovery has become the norm for businesses regardless of size, successful deployment and maintenance of BlackBerry solutions has become more difficult. To address issues like data protection, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and company databases, small organizations frequently turn to outside support firms who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can help small organizations to design, administer, and repair BlackBerry solutions economically and efficiently, dispensing with the need for an in-house BlackBerry technology specialist and reducing the cost and hassle of maintaining mobile work groups. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security specialists. This range of experience, combined with Progent's proven online support model, provides small businesses an economical alternative for integrating BlackBerry products productively into their IT network.

Progent's experts can assist you with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your database and messaging infrastructure work optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from older versions of BlackBerry and Microsoft technology, configure streamlined management tools to enable you to track and control BlackBerry smartphones throughout your company, define security policies that are right for your business, develop custom wireless software, and ensure that your network architecture is appropriately designed to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your scheduled backup processes in order that it can be restored rapidly and safely.

Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.

Onsite IT Consulting
Progent locations in Colorado Springs Metro

City Address Phone Link
Colorado Springs Citadel Terrace, 685 Citadel Drive East
Colorado Springs, CO 80909
United States
(719) 941-1199 Colorado Springs Network Support Services


Consulting Support for BlackBerry BES Server
RIM's advanced platform for managing big groups of BlackBerry devices is the BlackBerry BES Server. This sophisticated tool enables Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise clients to transmit and receive emails that stay encrypted during wireless transit to ensure maximum data protection. BlackBerry BES Server also streamlines a broad variety of vital administrative jobs ranging from BlackBerry configuration and upgrades to wireless security and high availability.

RIM BlackBerry Enterprise Server Integration Support

Progent's BlackBerry-premier consultants can help you utilize RIM BlackBerry BES Server to perform routine jobs like:

  • Deploy and manage applications
  • Schedule device, application, and IT policy updates
  • Upgrade BlackBerry device software remotely
  • Manage user settings with BES Server's extensive library of IT policies

Progent's BlackBerry-premier engineers can also help you to utilize BlackBerry BES Server to perform key tasks not available with the less advanced BES Server Express. These tasks include:

  • Configure and manage BlackBerry's fault-tolerant infrastructure based on VMware
  • Deploy BlackBerry smartphones remotely
  • Set custom management roles
  • Automatically track and report on the overall health of your BlackBerry solution

Progent's Remote BlackBerry-premier Technical Support is Fast and Affordable
For businesses in Colorado Springs, Colorado who need quick and affordable help from a qualified RIM BlackBerry support professional, Progent provides efficient remote assistance from a veteran support team who have provided network solutions to organizations in every state in the United States. (See Progent's customer testimonials.)

Remote consulting services avoids travel expense and lets engineers fix problems quickly, so you minimize wasted productivity. Progent's RIM BlackBerry specialists have earned accreditations in the entire range of BlackBerry technologies and offer expert support in areas such as troubleshooting synchronization problems, setting up BlackBerry Enterprise Server, and creating a protected, fault-tolerant network infrastructure for RIM BlackBerry users. Credentials earned and skill sets offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsA Progent BlackBerry Certified Support Specialist can assist you to carry out common support functions such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters, modifying user accounts, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your company email software. Progent's seasoned service professionals can in addition help your company to resolve a wide array of issues concerning synchronization, handset detection, messaging consistency, web browsing, mobile connectivity, Instant Messaging, workstation software installation, and BlackBerry Desktop Redirector.

As a leader in providing countrywide online support for small company IT networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your mobile technical support expenses at a minimum and, by resolving issues promptly, improves the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry expert can help you to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical procedures including troubleshooting enterprise activation problems, registering and removing BlackBerry smartphone clients, setting activation passwords, implementing wireless program installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry-certified consultants can also assist you to use administration tools like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can help you understand the function of operational policies in the BlackBerry Enterprise environment and assist you to select and install appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Exchange Server infrastructure for operating in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system based on Exchange Server. Progent's BlackBerry-certified engineer has expertise in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to add and delete BlackBerry smartphone clients on Microsoft Exchange Server and Microsoft Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, back up and manage storage groups, configure permissions, set up the MDS and IM, deploy push and pull access control lists, control Exchange data flow, generate, update, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, install, test, troubleshoot, and produce documentation for a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry include business and technology requirements assessment, solution design, roll-out planning and implementation, performance optimization, configuration of a high-availability architecture, data backup and disaster recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical objectives and to design a wireless environment that meets your information technology budget and supports your business plans. Progent can explain the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's ability to accommodate a BlackBerry BES Server, help you to decide which management approach and equipment match your requirements, and analyze your messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at informed choices about options for software versions, processors and mass storage, network architecture, and application configuration.

To optimize system security, Progent's BlackBerry consultant can assist you to choose and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-premier security specialists to perform network-wide security vulnerability and compliance validation and recommend enhancements to accommodate your BlackBerry solution.

Call or Email Progent for Help from a RIM BlackBerry-Certified Expert
In order to get in touch with Progent about consulting support for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.



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    Progent's Microsoft and Cisco-certified consulting engineers can assist you to determine the value of Exchange Server 2010 for your company and can assist you to design and implement a smooth upgrade to Microsoft Exchange 2010 from Microsoft Exchange 2003 or Exchange Server 2007 that will offer quick return on investment by improving your workers' efficiency, lowering the cost of hardware and support, streamlining management, and integrating your vital communications technologies.

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  • Integration Support Cisco Firepower 2000 Series Firewalls
    ASA Firepower Troubleshooting

    The current ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver significantly more performance than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-premier CCIE network experts can help your company to manage your current PIX or Cisco ASA 5500 security appliances or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to plan, integrate, optimize, manage and debug firewall environments based around Cisco ASA firewalls with Firepower Services.

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  • Wi-Fi RF Spectrum Analysis for Wi-Fi Online Help Wi-Fi Site Survey Computer Consulting
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  • Wi-Fi Network Consulting
    Wireless LAN Specialists

    Progent can help you design, deploy, manage, and repair a viable Wi-Fi LAN architecture, recommend sensible hardware and software, and configure wireless access points, wireless bridges, radio antennas, wireless controllers, and other wireless products. Progent can also help you put together a thorough 802.11ac wireless system security plan that is well integrated with the security strategy for your entire corporate network.

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