Consulting Support Services for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry wireless PDAs were at one time one of the most popular solutions for maintaining anytime-anywhere connectivity to messaging, calendars, web applications, and other vital business data. Progent can provide Colorado Springs, Colorado companies the expertise of BlackBerry-certified consultants who can help businesses to maintain existing BlackBerry deployments or transition efficiently to a current mobile platform.

As the sophistication of small business IT technology has increased, and as the need for world-class protection, reliability, and recoverability has become the norm for organizations regardless of size, successful integration and support of BlackBerry technology has grown more difficult. To handle issues such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of email servers and corporate databases, small organizations often turn to external support firms who specialize in BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-certified consultants who can help small organizations to design, administer, and troubleshoot BlackBerry solutions economically and efficiently, dispensing with the need for an internal BlackBerry technology specialist and lowering the expense and hassle of supporting mobile workers. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's proven remote support model, gives small companies an economical alternative for incorporating BlackBerry technology seamlessly into their IT system.

Progent's engineers can assist you with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your database and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft software, set up streamlined management tools to help you monitor and control BlackBerry devices throughout your company, define security policies that are right for your business, develop custom wireless software, and make sure that your network infrastructure is properly configured to handle your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry data is incorporated in your regular backup procedures so that it can be recovered quickly and safely.

Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.

Onsite IT Consulting
Progent locations in Colorado Springs Metro

City Address Phone Link
Colorado Springs Citadel Terrace, 685 Citadel Drive East
Colorado Springs, CO 80909
(719) 941-1199 Colorado Springs Network Support Services


BlackBerry Enterprise Server (BES) Technical Support
The BlackBerry BES Server offers businesses a single and secure source for incorporating BlackBerry smartphones into their email, groupware, and application environment. BlackBerry Enterprise Server enables mobile BlackBerry users to connect to Exchange, Domino, or Groupwise messaging and to synchronize BlackBerry devices with PC desktops to achieve consistent information for applications such a calendars, contact lists, to-do lists, notes, and specialized business programs. Thanks to BlackBerry Enterprise Server integration with Exchange Server, mobile workers carrying BlackBerry smartphones have effortless connectivity with Exchange email as well as to IM-capable applications through Microsoft Live Communications Server and Microsoft Lync Server integration.

BlackBerry Enterprise Server Support

Progent's BlackBerry-premier engineers can assist you to design, implement, and support BlackBerry Enterprise Server (BES) so that you improve the productivity of BlackBerry clients, simplify the administration of a BlackBerry solution, and reduce the cost of maintaining a mobile workforce.

Some Ways That Progent Can Assist You to Manage and Support Your BlackBerry Solution
Progent can provide a seasoned BlackBerry support who has been awarded accreditations from Research in Motion in all key facets of BlackBerry technology. Progent's BlackBerry support skills span areas from resolving synchronization issues to designing wireless workforce solutions based on BlackBerry Enterprise Server (BES). These BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to help your company to design, deploy, validate, troubleshoot, and document a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry technology include business and network requirements assessment, solution architecture, roll-out planning and execution, performance tuning, configuration of a high-availability environment, information backup and disaster recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional goals and to create a wireless solution that meets your IT budget and supports your business strategy. Progent can explain the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to accommodate a BlackBerry Enterprise Server, assist your organization to determine which management model and hardware products meet your requirements, and evaluate your email and messaging environment topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can make smart choices about alternatives for software editions, server hardware and storage, network topology, and application configuration.

To maximize system protection, Progent's BlackBerry-certified expert can assist you to select and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-premier security engineers to perform network-wide security assessment and compliance testing and recommend enhancements to accommodate your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry-certified consultant offers expertise in important areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, archive and support storage groups, apply permissions, set up the MDS and Instant Messaging, deploy push and pull access control lists, manage Microsoft Exchange data flow, create, update, and apply WLAN and VPN configurations, set up SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a variety of environments that can include Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent for Help from a RIM BlackBerry-Qualified Expert
In order to contact Progent about technical expertise for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.



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    Progent's engineers can deliver a variety of technical services to help organizations of all sizes to deploy, administer, and troubleshoot environments that include desktops, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. For enterprise customers, Progent's experienced project managers can help set up testing environments to assess Microsoft Windows 8.1 and plan and implement Windows 8.1 deployment plans following proven methodologies.

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    Progentís National Support Center offers nationwide remote help for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Premier support engineers provide telephone support and remote secure computer access to isolate and repair network problems rapidly and economically. The breadth of technical expertise represented by Progent's staff of country-wide support engineers allows Progent to escalate even the most difficult network issues to qualified specialists as required.

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    Lync 2013, now called Skype for Business, enables organizations of all sizes to create a manageable and secure communications environment that permits a BYOD computing model with instant messaging (IM), presence, audio/video and web meetings with application sharing, as well as IP-based and PSTN telephony across a broad assortment of desktop and handheld devices. Progent's Microsoft-certified Lync 2013 experts and system architects can assist your company to assess the advantages of Lync Server 2013, design an in-house, cloud-based (with Lync Online) or hybrid model suitable for your present and future plans, deploy Lync Server 2013 in a way that expedites your ROI, and deliver custom webinar and onsite training to your management staff and users. Progent has expertise in key pieces of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can help you to integrate Lync Server 2013 with key Microsoft Office and Office 365 applications such as Outlook clients and PowerPoint.

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    If you are producing UNIX or Linux applications on a network that includes Windows-based processors, desktops, and office applications, Progent can provide full-service IT outsourcing that frees you to focus on your field of strategic know-how while avoiding the continual hassle of managing your business network. Through the use of smart network monitoring and by providing online and in-person assistance when your business needs it, Progent represents an economical alternative for supporting an IT system that provides high reliability, protection, and efficiency. Progent's developer assistance offerings include full-service network support outsourcing, virtual server infrastructure, online and on-premises service and troubleshooting, network monitoring services, and Helpdesk outsourcing.

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    Progent's background delivering Microsoft .NET support and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and additional developer tools make it possible to design custom line-of-business programs and eCommerce solutions that integrate seamlessly with Dynamics GP Software. Progent's Microsoft Dynamics GP reporting consultants can show you how to create reports that allow you to track your business more effectively, transforming uncooked data into useful understanding of your business.

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    Progentís private cloud hosting allows small and midsize organizations to run mission-critical applications like Microsoft SQL and Exchange Server from a hardened Tier III data center on fully redundant hardware with geographically separate data backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Data Protection Manager (DPM) for backup and restoration. You can use Progentís private cloud hosting service to avoid major capital costs for the acquisition, maintenance, and operation of network equipment and facilities while achieving the highest levels of network availability and physical security.

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    Progentís Co-managed Help Desk service allows your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the leading shared professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

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