Consulting Support for BlackBerry Solutions
BlackBerry Consulting ServicesBlackBerry mobile PDAs were once one of the most popular products for achieving location-independent access to messaging, calendars, web-based programs, and other vital business information. Progent can provide Colorado Springs, Colorado businesses the expertise of BlackBerry-premier consultants who can assist companies to manage existing BlackBerry deployments or migrate efficiently to a modern mobile solution.

As the complexity of small business IT technology has expanded, and as the need for enterprise-class protection, dependability, and disaster recovery has become the standard for businesses regardless of size, effective integration and support of RIM BlackBerry technology has become increasingly challenging. To deal with issues like data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse email servers and company databases, small businesses often resort to outside consulting professionals who offer expertise in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-premier engineers who can help small organizations to plan, administer, and repair BlackBerry-based environments economically and effectively, dispensing with the need for an in-house BlackBerry technology specialist and reducing the cost and stress of maintaining wireless workers. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This breadth of knowledge, coupled with Progent's efficient online service delivery model, provides small companies a budget-friendly alternative for incorporating BlackBerry technology productively into their IT network.

Progent's experts can help you with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your database and messaging systems function efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft software, configure easy-to-use administration tools to enable you to monitor and control BlackBerry smartphones throughout your business, recommend security policies that are right for your business, develop custom wireless applications, and make sure that your network architecture is appropriately designed to accommodate your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be recovered quickly and thoroughly.

Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.

Onsite IT Consulting
Progent locations in Colorado Springs Metro

City Address Phone Link
Colorado Springs Citadel Terrace, 685 Citadel Drive East
Colorado Springs, CO 80909
United States
(719) 941-1199 Colorado Springs Network Support Services

Technical Expertise for BlackBerry BES Server
Research in Motion's high-end solution for managing large groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This powerful tool enables Exchange Server, Lotus Domino, or Novell GroupWise users to send and receive emails that are encrypted in transit to ensure optimum data protection. BES Server also simplifies a wide variety of vital management jobs that span from BlackBerry setup and updates to wireless security and fault tolerance.

RIM BlackBerry BES Server Troubleshooting Support

Progent's BlackBerry-certified engineers can show you how to use RIM BlackBerry Enterprise Server to perform basic tasks such as:

  • Deploy and manage applications
  • Plan device, application, and IT policy updates
  • Update BlackBerry smartphone software remotely
  • Manage user settings with BlackBerry's vast library of IT policies

Progent's BlackBerry-premier consultants can also help you to utilize BES Server to implement important tasks not supported by the less advanced BlackBerry BES Server Express. These procedures include:

  • Install and support BlackBerry's fault-tolerant architecture based on virtual servers
  • Install BlackBerry devices remotely
  • Establish custom management roles
  • Automatically track and report on the health of your BlackBerry solution

Progent's Remote BlackBerry-premier Technical Support is Fast and Affordable
For companies in Colorado Springs, Colorado who need quick and economical access to a qualified RIM BlackBerry support professional, Progent delivers effective remote assistance from a seasoned support staff who have delivered network solutions to organizations in each state in the country. (See Progent's client testimonials.)

Online consulting services eliminates travel costs and allows consultants to fix technical issues quickly, so you minimize wasted productivity. Progent's BlackBerry consultants have been awarded certifications in all BlackBerry solutions and offer expert help in fields such as fixing synchronization issues, setting up BlackBerry Enterprise Server, and designing a secure, fault-tolerant system infrastructure for RIM BlackBerry users. Certifications held and skill sets offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Blackberry HelpA Progent BlackBerry Certified Support Specialist can assist you to perform basic support operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters and auto-signature, modifying user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your company email solution. Progent's certified service professionals can also assist your business to resolve a wide array of problems associated with synchronization, device recognition, email consistency, web browsing, wireless connectivity, IM, workstation software configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide online support for small office networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry support expenses at a minimum and, by solving issues quickly, improves the output of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for deploying, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system based on Exchange. Progent's BlackBerry consultant offers support skills in key technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to add and remove BlackBerry smartphone users on Exchange Server and Windows Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, back up and manage storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, implement push and pull access control lists, manage Exchange data flow, create, update, and assign wireless LAN and VPN configurations, implement SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a variety of environments that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, troubleshoot, and produce documentation for a mobile wireless solution built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry include business and network requirements analysis, system design, installation planning and execution, performance optimization, design of a high-availability environment, information backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional objectives and to design a wireless solution that meets your IT budget and aligns with your business strategy. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's ability to accommodate a BlackBerry BES Server, help you to decide which administration approach and equipment match your needs, and evaluate your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can make informed decisions about options for software versions, processors and storage, network architecture, and application configuration.

To optimize system security, Progent's BlackBerry-certified expert can assist your company to choose and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-premier security engineers to perform company-wide security assessment and compliance validation and suggest enhancements to accommodate your BlackBerry environment.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Qualified Expert
If you wish to contact Progent about engineering support for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.

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    The Help Desk service delivery structure used by Progent gives small companies an dependable option to dependence on independent service individuals by offering extensive technical knowledge shared by multiple engineering teams, optional round-the-clock availability of emergency help, fast escalation to appropriate experts for handling even the most difficult issues, support consistency and dependability, prompt follow-up overseen by seasoned service managers, a choice of convenient mechanisms for requesting service jobs, plus excellent process visibility enabled by ticket tracking and available via a web-based portal.

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    If your business does not need urgent online help but expects to need assistance with your network soon, you can conserve time and expenses and ensure that the right IT skill will be ready when you require it by getting in touch with a Progent sales agent and signing up as a client. For more information, phone 800-993-9400 or send email to

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    Cisco has developed a full product line of routers that includes appliances designed to deliver the protection, bandwidth, and availability demanded by customers ranging from branch offices to global enterprises. Cisco routers include support for redundancy, automatic failover, and backup power for improved fault tolerance and network uptime. Progent can show you how to choose and integrate Cisco routers to build a reliable foundation for your IT system and to make it easy to expand as you add new users, open new offices, install new services, extend your network to customers and partners, and support a more mobile workforce. Progent offers help with a variety of routers powered by the Cisco IOS platform, including Cisco's 800 series of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, Cisco CRS Carrier Routing System for the network core, plus older 1700 and 2600 Series Routers.

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    Progent provide organizations of any size world-class IT remote or in-person consulting services for information systems based on Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier IT consulting experts also can provide security consulting for businesses ranging from the small office to the worldwide enterprise.

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