Consulting and Technical Support for BlackBerry Technology
BlackBerry wireless PDAs were at one time one of the most popular solutions for maintaining anytime-anywhere access to email, calendars, web applications, and other vital business information. Progent offers Colorado Springs, Colorado businesses the services of BlackBerry-premier experts who can help companies to manage their BlackBerry deployments or transition efficiently to a more popular smartphone platform.
As the sophistication of small business IT technology has increased, and as the need for enterprise-class protection, reliability, and disaster recovery has become the standard for organizations of any size, successful deployment and support of BlackBerry technology has grown increasingly difficult. To handle issues such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging systems and corporate databases, small businesses frequently resort to external support professionals who specialize in BlackBerry installation and maintenance.
Progent offers the expertise of BlackBerry-premier consultants who can help small businesses to design, administer, and troubleshoot BlackBerry-based environments affordably and efficiently, dispensing with the need for an in-house BlackBerry solutions specialist and reducing the cost and stress of supporting wireless work groups. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security professionals. This range of knowledge, combined with Progent's proven online support capabilities, gives small businesses an affordable alternative for integrating RIM BlackBerry products seamlessly into their information network.
Progent's consultants can assist your company with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange Server setup so that your database and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also help you to migrate from previous releases of BlackBerry and Microsoft software, configure streamlined management utilities so you can track and control BlackBerry smartphones across your company, define security policies that are right for your company, customize wireless software, and make sure that your IT network architecture is properly designed to handle your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your regular backup procedures so that it can be recovered rapidly and thoroughly.
Consulting Help for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies management and maintenance of BlackBerry smartphones, providing a single solution for controlling key tasks like device deployment, upgrades, and deactivation and also offering a solid foundation for security and high availability. BlackBerry Enterprise Server delivers transparent integration between Exchange Server, Groupwise, or Lotus email servers and BlackBerry handsets and supports remote synchronization.
BES Server features a wealth of security options starting with advanced data encryption of information transmitted between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BES Server also allows excellent flexibility in adjusting levels of protection to meet the specific requirements of your company's network. Progent's BlackBerry authorized engineers can help you to select powerful security features and enable them remotely. Examples of these wirelessly configurable security settings are:
- Lock down a BlackBerry smartphone
- Erase data from a lost or stolen BlackBerry device
- Disable Bluetooth functionality
- Activate internal protection against malware
BES Server also provides flexibility in selecting how to prevent mobile users from installing or running unsecure or prohibited programs. Progent can help you to choose protective processes like:
- Specify exactly what applications are permitted on the device
- Block third-party software from using persistent storage on the BlackBerry smartphone
- Select what resources external programs can access on the BlackBerry smartphone
- Limit the types of connections third-party programs running on the smartphone can initialize
- Block all third-party programs from being installed or run on the device
Progent's Online BlackBerry-premier Consulting Services is Fast and Economical
For businesses in Colorado Springs, Colorado who require quick and affordable help from a qualified RIM BlackBerry support professional, Progent provides effective remote help from a veteran network support staff who have delivered IT solutions to companies in every state in the country. (See Progent's client testimonials.)
Online support eliminates travel costs and lets engineers fix problems quickly, so you reduce wasted productivity. Progent's BlackBerry consultants have been awarded certifications in all BlackBerry solutions and offer professional help in fields including troubleshooting synchronization issues, deploying BlackBerry Enterprise Server, and designing a secure, high-availability network infrastructure for RIM BlackBerry users. Certifications earned and practice areas offered by Progent's BlackBerry professionals include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help your company to carry out common technical functions such as setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters, modifying user accounts, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your corporate email solution. Progent's seasoned service professionals can in addition help your company to resolve a broad range of issues associated with synchronization, handset recognition, email reconciliation, web browsing, mobile connections, IM, PC software installation, and BlackBerry Desktop Redirector.
As a leader in providing nationwide remote support for small office networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your BlackBerry support costs low and, by resolving issues quickly, optimizes the efficiency of your BlackBerry clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can show you how to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical procedures including resolving enterprise activation issues, registering and removing BlackBerry device users, setting activation passwords, configuring over-the-air program loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.
Progent's BlackBerry-certified engineers can also assist you to use administration software like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and using WiFi for enterprise activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise environment and assist you to select and implement sensible security options.
Progent's certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Exchange Server architecture for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest edition of Microsoft Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email system based on Exchange. Progent's BlackBerry engineer has support skills in key areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to add and remove BlackBerry smartphone users on Exchange Server and Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, archive and manage storage groups, apply permissions, install the MDS and Instant Messaging, implement push and pull access control lists, manage Exchange Server data flow, create, edit, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and produce management reports based on SNMP data.
Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of environments that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to help you to design, deploy, test, troubleshoot, and produce documentation for a wireless solution built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry technology include business and technology needs analysis, solution design, installation strategy and execution, performance optimization, design of a high-availability environment, information backup and disaster recovery planning, and security engineering.
Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional goals and to create a mobile wireless environment that meets your information technology budget and supports your business strategy. Progent can explain the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to support a BlackBerry BES Server, assist your organization to decide which administration approach and physical components meet your requirements, and analyze your email and messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can make informed decisions about options for software editions, server hardware and mass storage, network topology, and application set up.
To maximize system protection, Progent's BlackBerry-certified expert can help your company to choose and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-certified security specialists to run network-wide security assessment and compliance testing and suggest improvements to accommodate your BlackBerry environment.
Call or Email Progent for Help from a BlackBerry-Certified Professional
If you wish to get in touch with Progent about technical support for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.