Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry mobile PDAs were at one time one of the most popular products for achieving location-independent connectivity to messaging, calendars, web programs, and other vital business information. Progent offers Colorado Springs, Colorado companies the services of BlackBerry-certified consultants who can assist organizations to maintain their BlackBerry environments or migrate efficiently to a current smartphone solution.

As the complexity of small business networks has increased, and as the demand for world-class security, dependability, and recoverability has become the standard for companies of any size, successful deployment and support of RIM BlackBerry solutions has become more difficult. To handle issues like data protection, business continuity, and synchronization of BlackBerry smartphones with diverse messaging systems and shared databases, small organizations often resort to external consulting firms who specialize in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-certified engineers who can help small businesses to design, administer, and repair BlackBerry solutions economically and efficiently, dispensing with the requirement for an in-house BlackBerry solutions expert and reducing the expense and hassle of supporting mobile work groups. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This breadth of experience, coupled with Progent's efficient online service delivery model, gives small businesses a budget-friendly alternative for integrating RIM BlackBerry technology productively into their business information system.

Progent's engineers can help your company with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Exchange setup so that your data and email infrastructure function optimally with BlackBerry BES Server. Progent can also help you to upgrade from previous editions of BlackBerry and Microsoft software, set up streamlined administration utilities to enable you to monitor and support BlackBerry smartphones throughout your company, recommend security policies that make sense for your company, customize mobile software, and make sure that your IT network infrastructure is properly configured to accommodate your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your scheduled backup procedures in order that it can be recovered quickly and safely.

Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.

Onsite IT Consulting
Progent locations in Colorado Springs Metro

City Address Phone Link
Colorado Springs Citadel Terrace, 685 Citadel Drive East
Colorado Springs, CO 80909
United States
(719) 941-1199 Colorado Springs Network Support Services


Integration Expertise for BlackBerry BES Server
RIM's advanced solution for managing large collections of BlackBerry smartphones is the BlackBerry BES Server. This powerful tool enables Microsoft Exchange Server, Lotus Domino, or Groupwise users to send and receive messages that stay encrypted in wireless transit to ensure optimum security. BlackBerry BES Server also simplifies a broad selection of vital administrative tasks that span from smartphone setup and updates to wireless security and fault tolerance.

RIM BlackBerry BES Server Configuration Assistance

Progent's BlackBerry-premier consultants can assist you to utilize RIM BlackBerry BES Server to do routine tasks such as:

  • Deploy and manage applications
  • Schedule smartphone, program, and policy updates
  • Upgrade BlackBerry smartphone software wirelessly
  • Control client settings with BlackBerry's vast library of IT policies

Progent's BlackBerry-certified engineers can also assist your company to use BES Server to perform important tasks not supported by the entry-level BES Server Express. These tasks include:

  • Set up and manage BlackBerry's high-availability architecture based on virtual servers
  • Install BlackBerry smartphones wirelessly
  • Set custom management roles
  • Automatically track and analyze the health of your BlackBerry system

Some Ways That Progent Can Assist You to Manage and Support Your BlackBerry Environment
Progent can provide a seasoned BlackBerry support who has earned accreditations from Research in Motion in all key aspects of BlackBerry integration. Progent's BlackBerry consulting skills span areas from resolving synchronization issues to designing mobile productivity solutions built around BlackBerry Enterprise Server. These RIM BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can show you how to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run critical procedures including resolving enterprise activation problems, adding and deleting BlackBerry smartphone users, setting activation passwords, configuring over-the-air program loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry consultants can also assist you to use administration tools like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and using WiFi for activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry Enterprise environment and help you to select and install sensible security configurations.

Progent's certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Exchange infrastructure for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry-certified engineer has support skills in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can assist you to add and remove BlackBerry device users on Microsoft Exchange and Microsoft Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and user accounts, archive and support storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy push and pull access control lists, control Exchange Server data flow, generate, edit, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and produce management reports based on SNMP data.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to plan, deploy, validate, troubleshoot, and document a mobile wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and technology requirements assessment, solution architecture, installation planning and implementation, performance tuning, design of a fault-tolerant environment, data backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational goals and to create a mobile wireless solution that meets your information technology budget and aligns with your business strategy. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, assist you to decide which administration model and hardware products match your needs, and evaluate your messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can make smart choices about alternatives for software versions, server hardware and mass storage, network design, and application configuration.

To maximize network protection, Progent's BlackBerry consultant can help your company to choose and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-premier security specialists to perform network-wide security assessment and compliance validation and suggest improvements to support your BlackBerry solution.

Contact Progent for Assistance from a RIM BlackBerry-Qualified Professional
If you wish to get in touch with Progent about professional support for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.



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    Urgent Ransomware Recovery Preparedness Audit Technology Professional

    Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner and more secure AD implementation. Both options also offer the long-term benefits of state-of-the-art remote network monitoring and management technology. These benefits can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime.

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    Microsoft Exchange 2003 Configuration

    Progent's certified engineers offer computer help and network consulting expertise for Microsoft Exchange Server 2003, Microsoft Windows Server 2003, and for the entire family of Microsoft Servers. Progent's migration, configuration, management, and troubleshooting expertise for Microsoft Exchange 2003 Server include system design, installation, documentation, local and remote technical support, Help Desk Call Center support, expert security consulting, and full-service IT outsourcing.

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  • Top Computer Consultant Windows Server 2008 R2 Windows Server 2008 Hyper-VI Support and Setup

  • Professional WSUS
    Microsoft Software Update Services Remote Technical Support

    Microsoft Windows SUS allows network managers to deploy and monitor the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, network support staff can completely and easily manage the distribution of updates that are published through Microsoft Update to servers and desktops in an organization. Progent can help you with technical details of the initial setup of Microsoft WSUS such as planning the Microsoft SUS deployment, setting up user's computers, defining the Group Policy settings, and making sure your Microsoft Windows Server Update Services Group Policy Object is linked to an Active Directory container appropriate for your system environment.

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    Windows Server 2012 R2 upgrade Engineer

    Progent's Microsoft-certified consultants can assist you to evaluate the benefits of Windows Server 2012 R2 for your company, create pilot environments and rollout strategies, tune your network for local, multi-location, cloud-based, and partial-cloud datacenters, educate your IT management, staff, create a corporate-wide security plan, streamline IT management, assist with creating applications, and build and validate a DR/BC plan.

  • Top Windows Hyper-V 2016 Linux Support and Setup Windows Hyper-V 2016 Hybrid Cloud Online Support Services
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    ISA 2006 Technology Consulting

    Microsoft ISA 2006 is a comprehensive gateway that provides a fully integrated application layer firewall, virtual private network (VPN), proxy, and Web caching platform for securing the Internet-facing applications of any sized business against a broad range of attacks. Progent's Microsoft-certified ISA Server engineers can help you plan, cost-justify, pilot, install, customize and support the Standard or Enterprise edition of ISA Server 2006 on your information system.

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  • Support Services Citrix NetScaler
    Technology Professional Citrix desktop virtualization

    For Windows desktop and application virtualization, Progent offers the expertise of a Citrix XenDesktop expert who can assist your company to plan a XenDesktop solution that maximizes the strategic value of your information network; configure XenDesktop software with your servers, user devices, and peripherals; migrate your existing virtual desktop software to current releases of XenDesktop; and provide comprehensive remote troubleshooting. Progent can also instruct your IT staff to follow industry leading practices to manage XenDesktop effectively.

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    SQL Server Cluster Technical Consultant

    Progent's Disaster Recovery/Business Continuity consultants offer extensive backgrounds assisting small businesses to reduce network downtime by providing affordable online consulting services for disaster recovery/business continuity planning, high-availability network architecture, data backup and restore solutions, and non-disruptive maintenance. Progent's business continuity consultants can help you to develop and test a sensible business continuity plan that matches your business goals and budget. Progent's disaster recovery engineers can assist you to architect, deploy, and support resilient technologies such as redundant Internet access, virtualization, clustering, load balancing, transparent off-site backup, and geographically dispersed hot backup centers.


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