Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Colorado Springs
ProgentProgent's consulting services for network service firms in Colorado Springs Colorado allows you to offer your clients Progent's consulting and Help Desk Call Center support under your brand as a transparent supplement to your regular network support team. This can put you on the fast track to grow your client base, expand your service portfolio, satisfy your customers, and improve your bottom line.

Progent's nationwide team of network infrastructure engineers, PC integration and troubleshooting specialists, IT administrators, and cybersecurity professionals have acted as transparent expansions to the support staffs of some of the country's largest IT service businesses. Progent's range of expertise enables you to add to the capabilities of your IT support practice, and Progent's transparency helps you promote and preserve your branding.

Progent is an IT support company with 20 years of background delivering online consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network infrastructure experts of any independent computer support firm in the world. Progent has delivered online IT assistance and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Using Progent's Services Under Your Own Brand
Progent's consulting program for IT service providers features seamless resale to your customers of world-class services. Progent bills your firm exclusively and performs under your instructions to deliver your customers consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Program for customers who require 24x7 technical support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are fundamental to an effective Help Desk. But enterprise-grade ticketing platforms are not just costly to license and staff, but also challenging to configure and manage. Small or niche IT service firms do not have the necessary budget or personnel. Progent's Help Desk and ticketing program gives IT support organizations an economical way to keep their own branding while delivering their clients world-class desktop support built around a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing solution for IT support companies leverages Progent's sizable investments in advanced ticketing software, a remote desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing solution allow you to increase your physical and virtual support workload, the diversity of technical issues your company can take on, the number of locations you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop support staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Standard support hours are from 5am to 7pm PST, five days a week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises support in larger metros is offered throughout the US at extra cost.
  • You have full control of your customers and billing.
  • Your customers enter service requests via your own branded web portal, an 800 number, or by sending an email to your designated mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional details on Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting expertise for IT service organizations allows your support team to become a single point of contact for practically all technical expertise your customers may require. You can build your staff and strategic in-house competencies steadily without being forced to say no to opportunities due to a gap in expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your in-house IT service group, responding to your coordination, and bills your firm instead of your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
  • Detailed Reporting: Progent utilizes an advanced service reporting platform to make sure all IT services performed are thoroughly described. This enables your IT support organization to transfer service responsibilities to in-house consultants when you have enough staff and relevant skill sets.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Business: You can quickly and affordably accept additional opportunities beyond your core areas of expertise and serve additional territories without exposure to the risks associated with expanding your head count too quickly.
  • Re-enforce Your Name: You can solidify your mind share as a comprehensive IT service firm by delivering more solutions to more customers using your own company name.
  • Flesh Out Your IT Support Portfolio: Progent offers world-class support in a broad range of technologies and can be a reliable reservoir of skills for expanding your IT support operations.
  • Rapid Escalation: With a sizable roster of senior IT experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled promptly.
  • Keep Your Clients Happy: Satisfied clients keep coming back. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek expertise outside the fold.
  • Online Technical Support Professionals: For 20 years, Progent has provided remote network support from Help Desk support to high-level consulting. Effective online service saves money while delivering quick results.
  • Major Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Colorado Springs, Colorado Businesses
Progent's nationwide team of certified engineers can provide Colorado Springs, Colorado organizations a wide array of online consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for network service organizations include:

Learn More Details About Progent's Reseller Program for Network Service Organizations in Colorado Springs, Colorado
For additional information about Progent's consulting program for network service firms in Colorado Springs, Colorado, call 1-800-993-9400 or refer to Contact Progent.