Colorado Springs Specialists for IT Service Firms
Seamless Short-Term Support Staff Help
Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Colorado Springs
Progent's consulting services for IT service firms in Colorado Springs Colorado allows your company to offer your customers Progent's consulting expertise and Help Desk support under your own branding as a seamless extension of your regular network support team. This can put you on the fast track to grow your client base, expand your service portfolio, satisfy your clients, and improve your bottom line.
Progent's nationwide roster of network infrastructure engineers, PC support specialists, network admins, and data security consultants have worked as transparent expansions to the IT groups of some of the world's largest IT service firms. Progent's breadth and depth of technical knowledge enables you to widen the scope of your IT service business, and Progent's close integration with your support team lets you strengthen and protect your company's brand.
Progent is an IT consulting firm with 20 years of background providing remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network engineers of any private computer services company in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)
Using Progent's Services Under Your Own Brand
Progent's reseller program for network service firms offers transparent resale to your customers of world-class services. Progent bills you exclusively and works under your direction to provide your clients consulting and support services under your branding. In addition, Progent has an affordable Extended Hours Support Program for clients who need access to 24x7 support.
Help Desk and Ticketing Services for Network Service Firms
Ticketing is the enabling technology behind a successful Help Desk. But modern ticketing platforms are not just expensive to acquire and staff, but also difficult to configure and manage. Smaller IT service companies rarely have the required financial or human resources. Progent's Service Desk and ticketing program gives IT service firms an economical way to retain their own branding while providing their clients world-class desktop support services built around a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing solution for IT support companies takes advantage of Progent's investments in advanced ticketing software, a remote desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing program enable your IT service firm to expand your support volume, the diversity of technologies your business can take on, the number of geographies you can service, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT service organizations include:
- Progent's online desktop service staff provides Level 1 end user assistance with 1-hour SLA to begin work during standard business hours.
- Normal support times are from 5am to 7pm Pacific Standard Time, five days a week.
- Extended hours support is available at extra cost.
- Optional on-premises service in larger metros is available across the US at extra cost.
- You retain complete control of your clients and invoicing.
- Your clients submit requests using your branded Internet portal, an 800 phone number, or by directing a message to your assigned email address.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified online while they are active.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for network service organizations allows your support team to become a sole point of contact for practically all IT expertise your customers may need. You can grow your staff and strategic in-house competencies steadily without being forced to turn down opportunities due to a lack of expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent works as a transparent extension of your in-house support group, under your management, and bills you rather than your client.
- Granular Billing: Progent charges by the minute to minimize costs.
- Detailed Service Documentation: Progent uses an advanced reporting system to make sure all IT services delivered are fully documented. This allows support group to transfer account responsibilities to in-house consultants when you have sufficient people and relevant skill sets.
- Safely Expand Your Service Business: You can easily and safely take on additional jobs beyond your main fields of excellence and serve additional territories without exposure to the risks associated with increasing your head count too rapidly.
- Re-enforce Your Name: You can solidify your mind share as a full-spectrum IT support firm by offering more solutions to more customers using your own company name.
- Flesh Out Your IT Support Catalog: Progent offers top-tier support in a broad range of IT disciplines and can act as a reliable resource for expanding your IT service operations.
- Fast Escalation: With a sizable roster of top-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
- Make Your Clients Happy: Happy customers keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for expertise from your competitors.
- Online Support Experts: For 20 years, Progent has delivered remote network support from Help Desk services to high-level consulting. Effective online support saves money and produces fast results.
- Major Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISM, and GIAC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Colorado Springs, Colorado Companies
Progent's veteran roster of certified engineers can provide Colorado Springs, Colorado businesses a broad array of online technical guidance and debugging services. Areas of expertise offered under Progent's reseller program for IT service firms include:
- Exchange 2019 Consulting
- Microsoft Exchange 2016 Migration
- Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Migration Consulting
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Migration
- Active Directory and Azure Active Directory Planning
- Microsoft 365 Configuration
- Dynamics GP (Great Plains) Consulting
- Azure, Amazon AWS, Google Cloud
- Online IT Technical Support
- Teleworker Integration
- Cisco Infrastructure
- Juniper Networks Expertise
- Cisco Routers Integration
- Cybersecurity Expertise
- Business Continuity Planning
- Penetration Testing
- Firewall Integration
- Help Desk Call Center Services
- Desktop Support
- Colo Data Center Support
- System Center Operations Manager Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Consulting
- Virtualization Automation
- Fast, Low-cost .NET Application Development.
- Windows Hyper-V Planning
- VMware vSphere and vCenter Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Support
- iPhone and Android Integration
- Apple iPhone Integration
- Google Android Smartphone Support
- Ransomware Defense and Recovery
- Backup/Restore Consulting
- Cisco VoIP Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Site Surveys
Learn More About Progent's Consulting Program for IT Service Providers in Colorado Springs, Colorado For more details about Progent's reseller program for network service organizations in Colorado Springs, Colorado, call 1-800-993-9400 or see Contact Progent.
An index of content::
After Hours Cisco Firewall Migration Company
Cisco VoIP Configuration Services
Progent's Cisco CCIE network consultants can assist you to configure, manage, upgrade and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall expertise, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone support, and CUCM/CallManager software expertise.
Engineer Offsite Workers
Offsite Workforce Consultant Services
Progent has 20 years of background helping small and medium-size companies to design, implement, tune, administer, and troubleshoot computer networks that support teleworkers.
Consultant Email Polymorphic Virus Protection
ProSight Email Content Filtering Service Consultant Services
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter.
Systems Management Server 2003 Remote Technical Support
Microsoft SMS Help and Support
Systems Management Server offers added functionality for change and configuration management of Windows-powered networks through SMS Feature Packs. Feature Packs lower the overall operational costs of managing and deploying software by making it simpler to copy system images, control mobile devices, and run management tools. In addition to advising you about ways to cut management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and implement IT tasks that cover processes that Feature Packs are designed to make more efficient. Progent's adoption and upgrade services can lower spending and reduce business disruption as you transition to new operating systems and programs. Progent's wireless engineers can show you how to develop sensible processes and policies to manage PDAs and smart portable phones so your field force remains efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you develop a security strategy that incorporates standards, processes and IT products to keep your IT computer system protected.
Zero Downtime Network Network Engineer
24-Hour Consultant Network Load Balancing
Progent's high availability network experts provide reliability consulting, disaster recovery services, network load balancing, 24x7 interoffice connectivity, 24x7 Internet interface design, fault-tolerant data center support, and other fault-tolerant networking consulting to show your organization integrate a non-stop environment for mission-critical applications. Progent has the background to design economical, non-stop networks by deploying the evolving library of Windows Cluster servers including Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Cluster Server. Progent's Microsoft and Cisco certified engineers can help you design a high-availability mutli-site network with a completely redundant Internet connection and efficient network load balancing.
Urgent Automated Server Inventory Remote Technical Support
Server Monitoring Professionals
ProSight LAN Watch is Progent's server and endpoint monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of critical devices that power your network environment. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so all potential problems can be resolved before they have a chance to disrupt productivity.
ISA 2004 Computer Consulting
Internet Security and Acceleration Server Computer Consultant
Progent's certified ISA Server consultants have broad backgrounds developing corporate security designs for information systems with many locations, remote users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant is ready to help your small business plan and deploy an installation of Microsoft ISA Server 2004 that meets your IT security requirements without limiting your network.
Operations Manager Online Technical Support
System Center Operations Manager Support and Help
Small to middle size businesses can now get all the advantages of Operations Manager and also have quick access to Progent's Microsoft and Cisco certified network consulting experts. With Progent's economically priced IT support programs, mid-size businesses can select a basic co-sourcing service program built around Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution. Progent offers expertise in Microsoft Operations Manager to offer small business networks enterprise-class availability, security and productivity.
Specialist External Network Security Inventory
Network Security Scan Engineers
Progent has put together two ultra-affordable service bundles intended to enable small companies to get a professional network security evaluation from a premier security engineer. With Progent's External Security Inventory Scan, a security expert administers an extensive examination of your IT infrastructure from beyond your firewalled perimeter to determine possible risks in the security posture you present to the outside world. With Progent's Internal Network Security Inventory Scan, a security expert executes a network scan from an authorized machine inside your firewall to evaluate vulnerabilities to inside assaults. Both security inventory packages are configured and executed from a secured remote site.
NetApp MetroCluster Design Consulting
NetApp MetroCluster Troubleshooting Services
NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering along with continual replication to provide fast, zero data loss disaster recovery between datacenters located up to 300km apart. Progent's roster of seasoned IT consultants can help your business to design, configure, manage, upgrade, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that aligns with your functional needs and budget. Progent can make sure you follow leading practices for installing your MetroCluster solution by providing help with procedures like assigning disk pools and shelf IDs, determining aggregate layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, implementing a tiebreaker, setting up a configuration replication network, and verifying your DR system to verify adherence with information assurance standards and government requirements.
Internet Security and Acceleration Server Computer Consultant
Consultant Internet Security and Acceleration Server
Progent's Microsoft-certified Forefront Threat Management Server 2010 and ISA Server 2006 experts can help you to plan, install, and manage a configuration of Forefront TMG or Internet Security and Acceleration Server 2006 on your network that provides the firewall protection, speed and ease-of-use that your company needs.
Top Quality Fedora Linux Remote Support
Slackware Linux Consult
Progent's Linux consulting services offer small and mid-size businesses and developers assistance with managing and maintaining Linux computers that operate with Microsoft-powered technology. Progent can give your business access to Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This wide range of expertise offers you a convenient single consulting firm to show you how to build and maintain a protected and reliable cross-platform network and communications environment that allows Linux and Microsoft coexistence by combining Microsoft Windows with leading Linux variations such as RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware.
System Center Operations Manager Support Services
Top Remote Network Monitoring Technical Consultant
Even if your company has a minimal network services group and a limited IT budget, your information network can still feature the same high availability and responsiveness that once needed a substantial in-house support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-expert and Cisco-premier IT consultants, the most recent system management software for proactive monitoring and alerts, and economical support programs such as a help desk service to keep your vital network applications and hardware operating.
Part Time Jobs Exchange messaging and groupware Consultant
Urgent VoIP PBX Consulting Openings
Progent's productive atmosphere will allow you to become a better professional by enhancing your information technology skills and increasing the satisfaction of your customers. Progent makes good on this commitment by recruiting the best consulting talent for you to work with, providing a state-of-the-art system infrastructure, running custom application utilities to deliver the maximum quality of service, and by streamlining proven business models for attracting and maintaining customers.
Top Ranked BlackBerry BES Remote Troubleshooting
BlackBerry BES Technical Consultant
Progent offers the support of RIM BlackBerry-certified experts who can help small companies to design, manage, and repair BlackBerry solutions affordably and effectively, eliminating the requirement for an internal BlackBerry specialist and reducing the expense and distraction of supporting a mobile workforce. Progent's BlackBerry specialists offer in-depth experience working with Progent's Microsoft-premier experts, Cisco CCIE network engineers, and CISA and CISM-certified security engineers. This breadth of knowledge, in conjunction with Progent's proven remote service delivery model, provides small companies a cost-effective option for integrating BlackBerry technology seamlessly into their information network.
Remote Wireless Site Survey IT Services
Wi-Fi RF Coverage Maps Integration Support
Progent's wireless site survey services help you to design, implement and debug a Wi-Fi network optimized for your facilities, offering you a WLAN that has the coverage, speed, capacity, Quality of Service, data protection, and roaming ability your company needs. Wireless survey services from Progent include online predictive modeling for planning a wireless network and on-premises survey services for validating, tuning, and troubleshooting a functioning wireless network.
Dynamics GP Excel Cubes Technology Professional
Consultant Services Dynamics GP BizTalk Adapter
Progent's expert solution designers and programmers can help your business to create enhancements to Microsoft GP/Great Plains that address the unique requirement of your business while retaining the benefits of Windows integration and connectivity. Progent can also provide expertise with a range of development technologies that can be used to create integrations with Microsoft GP/Great Plains. These integration tools include Dexterity, Modifier with VBA, Visual Studio Tools for Dynamics, Continuum, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.
Specialists OS X Lion Networking
macOS Wi-Fi Consultant
Progent's Mac support consultants can help you with a wide range of system infrastructure issues including network architecture, remote and mobile connectivity, internetwork compatibility, security, and emerging technologies such as VoIP and high-speed wireless connectivity. For company networks built solely on Apple Mac OS X or for environments that use a combination of Mac, Linux and Windows powered servers and workstations, Progent has the knowledge and size to deal with the complexity of designing, integrating, and supporting a system infrastructure that is reliable, secure, productive and aligned with your business objectives. Progent can help you deploy Apple's Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage products, and Xsan storage area network systems. Progent can also provide skilled experts to support Cisco routers and switches.
Lync Server 2013 Web Apps Server Consulting Services
Lync Server 2013 Technical Consultant
Lync Server 2013, now called Skype for Business, allows businesses of all sizes to create a manageable and protected communications ecosystem that supports the modern Bring-Your-Own-Device computing model with IM, presence, audio/video and web conferencing with app sharing, as well as IP-based and PSTN calling across a broad range of stationary PCs and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 consultants and network integrators can assist your company to evaluate the business benefits of Lync 2013, design an on-premises, cloud-resident (with Lync Online) or mixed topology appropriate for your current and future plans, implement Lync 2013 in a way that expedites your ROI, and deliver custom online and on-premises training to your IT team and end users. Progent offers in-depth expertise in key pieces of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can assist you to combine Lync Server 2013 with key Microsoft 365 apps such as Outlook clients and PowerPoint.
Network Support Technician DNA Center Management
Cisco Network Infrastructure Management Information Technology Consultant
Progent's Cisco-Premier network consultants can assist you to run Cisco's network management tools alongside a variety of powerful third-party products to create a complete network management strategy to keep your environment running reliably, conserve expensive resources, protect your data, revive quickly from device breakdown or malicious assaults, and enable you to add or repurpose valuable resources sensibly and economically as your business evolves.
Microsoft Access report formatting Contract Programmer
Access Programmer
Progent can provide affordable remote consulting services for all editions of Office Access including desktop and browser-based versions and offers expert support for application programming, database migration, performance optimization, BI reporting, and maintenance. Progent also offers tailored webinar training for Office Access application programming and database management.
24/7 Windows Server 2019 Storage Replica Network Consultant
24-7 Windows Server 2019 High Availability Consultant
Progent's certified Windows Server 2019 experts can help your organization to design and implement a cost-effective migration to Windows Server 2019 using your current deployment architecture or a cloud-hosted or hybrid model. Windows Server 2019 offers significant enhancements in capacity, speed, manageability, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, resilience, and container support.
Windows Server 2012 R2 Active Directory Engineers
Best Windows Server 2012R2 Cloud Consultants
Progent's certified professionals can help you to evaluate the advantages of Windows Server 2012 R2 for your company, create pilot systems and rollout strategies, tune your network infrastructure for local, multi-location, cloud-based, and hybrid environments, educate your IT management team, develop an enterprise-wide security plan, automate network administration, help with application development, and generate and validate a disaster recovery/business continuity plan.
Microsoft Virtual Machines Integration Services
Microsoft Virtual Server 2005 Engineer
Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server 2003 platform and powered by software originally developed by Connectix, delivers the power needed to carry out server consolidation, software upgrade, and server isolation projects via virtualization technology in an enterprise-ready computing environment with advanced scalability, manageability, and availability. Microsoft has targeted Virtual Server 2005 at businesses wishing to improve ROI in software programming and testing, upgrading from legacy mission-critical applications, and hardware consolidation. Progent's certified Virtual Server consultants can assist your business to assess and deploy Microsoft Virtual Server 2005.
Mission Critical IT Applications Online Technical Support
Virtual Server Consultant Services
Server proliferation puts pressure on network budgets and administrative resources. Server consolidation via a virtual infrastructure offers lower TCO of servers and quicker ROI, more leveraged utilization of servers, streamlined operations, enhanced system uptime, and easier manageability. Common usage scenarios for virtual machines include resource consolidation, low-cost platforms for line-of-business legacy software based on obsolete operating systems, and affordable quarantine of software development or pilot testing environments from production systems.
Configuration Jabber and VPN
CCNP Certified Network Engineer Jabber and Android
Progent's Jabber consultants offer remote or on-premises expertise to assist businesses of any size to plan, deploy, manage, update or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent offers advanced expertise for all the technologies that make up building a cohesive Cisco Jabber solution including Cisco network devices and management tools, Microsoft 365 apps, Windows and Mac computers, Apple iOS and Android smartphones, SIP trunking, WiFi networks, security and compliance, cloud integration, telepresence systems, PBX products, disaster recovery preparedness, and the many other components of a modern collaboration solution.
After Hours VMware vSphere Hypervisor Professional
VMware ESX Server Professionals
Progent can provide the assistance of a certified VMware VCDX expert to help your organization design, deploy, administer and repair VMware vSphere and vCloud-powered virtualization ecosystem for on-premises datacenters, cloud environments, or hybrid cloud systems. Progent can provide world-class knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and application continuity. Progent has in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high availability, fault tolerance, and disaster recovery.
SQL Server 2017 SSRS Support and Integration
SQL Server 2017 and Hyper-V Remote Troubleshooting
Progent's Microsoft-certified SQL Server 2017 experts can help you to design and implement a cost-effective migration from your current SQL Server databases and applications to SQL Server 2017.
Email Predictive Sender Profiling Engineer
Urgent Email Link Protection Specialists
Progent's ProSight Email Guard uses the technology of leading information security vendors to provide centralized control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter.
