Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Colorado Springs
ProgentProgent's consulting services for IT service firms in Colorado Springs Colorado allows your company to offer your customers Progent's consulting expertise and Help Desk support under your own branding as a seamless extension of your regular network support team. This can put you on the fast track to grow your client base, expand your service portfolio, satisfy your clients, and improve your bottom line.

Progent's nationwide roster of network infrastructure engineers, PC support specialists, network admins, and data security consultants have worked as transparent expansions to the IT groups of some of the world's largest IT service firms. Progent's breadth and depth of technical knowledge enables you to widen the scope of your IT service business, and Progent's close integration with your support team lets you strengthen and protect your company's brand.

Progent is an IT consulting firm with 20 years of background providing remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network engineers of any private computer services company in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)

Using Progent's Services Under Your Own Brand
Progent's reseller program for network service firms offers transparent resale to your customers of world-class services. Progent bills you exclusively and works under your direction to provide your clients consulting and support services under your branding. In addition, Progent has an affordable Extended Hours Support Program for clients who need access to 24x7 support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing is the enabling technology behind a successful Help Desk. But modern ticketing platforms are not just expensive to acquire and staff, but also difficult to configure and manage. Smaller IT service companies rarely have the required financial or human resources. Progent's Service Desk and ticketing program gives IT service firms an economical way to retain their own branding while providing their clients world-class desktop support services built around a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing solution for IT support companies takes advantage of Progent's investments in advanced ticketing software, a remote desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing program enable your IT service firm to expand your support volume, the diversity of technologies your business can take on, the number of geographies you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT service organizations include:

  • Progent's online desktop service staff provides Level 1 end user assistance with 1-hour SLA to begin work during standard business hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at extra cost.
  • Optional on-premises service in larger metros is available across the US at extra cost.
  • You retain complete control of your clients and invoicing.
  • Your clients submit requests using your branded Internet portal, an 800 phone number, or by directing a message to your assigned email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more information about Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for network service organizations allows your support team to become a sole point of contact for practically all IT expertise your customers may need. You can grow your staff and strategic in-house competencies steadily without being forced to turn down opportunities due to a lack of expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent extension of your in-house support group, under your management, and bills you rather than your client.
  • Granular Billing: Progent charges by the minute to minimize costs.
  • Detailed Service Documentation: Progent uses an advanced reporting system to make sure all IT services delivered are fully documented. This allows support group to transfer account responsibilities to in-house consultants when you have sufficient people and relevant skill sets.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Business: You can easily and safely take on additional jobs beyond your main fields of excellence and serve additional territories without exposure to the risks associated with increasing your head count too rapidly.
  • Re-enforce Your Name: You can solidify your mind share as a full-spectrum IT support firm by offering more solutions to more customers using your own company name.
  • Flesh Out Your IT Support Catalog: Progent offers top-tier support in a broad range of IT disciplines and can act as a reliable resource for expanding your IT service operations.
  • Fast Escalation: With a sizable roster of top-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
  • Make Your Clients Happy: Happy customers keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for expertise from your competitors.
  • Online Support Experts: For 20 years, Progent has delivered remote network support from Help Desk services to high-level consulting. Effective online support saves money and produces fast results.
  • Major Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISM, and GIAC. Find out more about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Colorado Springs, Colorado Companies
Progent's veteran roster of certified engineers can provide Colorado Springs, Colorado businesses a broad array of online technical guidance and debugging services. Areas of expertise offered under Progent's reseller program for IT service firms include:

Learn More About Progent's Consulting Program for IT Service Providers in Colorado Springs, Colorado
For more details about Progent's reseller program for network service organizations in Colorado Springs, Colorado, call 1-800-993-9400 or see Contact Progent.