Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Providers in Colorado Springs
ProgentProgent's consulting support for IT service organizations in Colorado Springs Colorado enables your company to provide your customers Progent's consulting expertise and Help Desk support under your company's brand as a seamless augmentation of your regular IT services team. This can help you grow your client base, flesh out your service portfolio, create happy customers, and increase your profits.

Progent's team of network infrastructure experts, PC support specialists, network administrators, and cybersecurity consultants have acted as seamless adjuncts to the IT staffs of some of the world's largest IT support businesses. Progent's range of expertise enables you to add to the scope of your IT support business, and Progent's transparency helps you strengthen and protect your company's brand.

Progent is an IT support firm with 20 years of background delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network experts of any independent IT support company in the world. Progent has provided remote technical support and consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)

Reselling Progent's Services Under Your Branding
Progent's reseller program for IT service providers offers transparent resale to your customers of professional IT services. Progent bills your firm directly and performs under your instructions to deliver your customers consulting and support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for clients who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing is the enabling technology behind an effective service desk. But modern ticketing platforms are not only expensive to license and staff, but difficult to configure and maintain. Smaller IT service organizations seldom have the necessary financial or human resources. Progent's Call Center and ticketing program offers IT support organizations an affordable way to retain their company branding while delivering their clients responsive desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing solution enable your IT service firm to increase your physical and virtual support volume, the range of technical issues your company can take on, the number of locations you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT support firms include:

  • Progent's online desktop support staff delivers Level 1 end user support with 1-hour SLA to begin work during normal work hours.
  • Normal support hours are 5am to 7pm PST, five days per week.
  • Extended support is offered at extra cost.
  • Optional on-premises service in major metros is available throughout the US at extra cost.
  • You keep full control of your clients and invoicing.
  • Your clients submit service requests by means of your custom branded Internet portal, a toll-free phone number, or by sending a request to your specified mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional details about Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for network service firms allows you to act as a single source for practically all technical guidance and troubleshooting your customers may require. You can build your team and core in-house competencies at your own pace without having to turn down new business due to a gap in in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service team, responding to your coordination, and invoices your firm rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to reign in costs.
  • Extensive Service Documentation: Progent uses an enterprise-class documentation system to ensure that all services performed are thoroughly described. This enables you to shift service assignments to in-house personnel once you have enough people and relevant technical skills.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Business: You can easily and efficiently accept additional jobs beyond your core areas of excellence and open additional territories without the risks involved with increasing your full-time staff too rapidly.
  • Strengthen Your Brand: You can improve your positioning as a comprehensive IT service firm by delivering more solutions to more customers under your own company name.
  • Add to Your Services Portfolio: Progent offers world-class support in a wide array of technologies and can act as a reliable reservoir of skills for growing your IT support business.
  • Fast Escalation: With a large team of senior technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
  • Keep Your Clients Satisfied: Satisfied customers keep coming back. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek help from your competitors.
  • Remote Technical Support Experts: For two decades, Progent has delivered remote network support ranging from Help Desk services to high-level consulting. Effective remote support cuts costs and produces fast results.
  • Advanced Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Colorado Springs, Colorado Organizations
Progent's nationwide roster of certified consultants and technical experts can deliver Colorado Springs, Colorado businesses a wide array of online consulting and troubleshooting services. Practice areas offered under Progent's reseller program for network service firms include:

Learn More Details About Progent's Consulting Program for Network Service Firms in Colorado Springs, Colorado
To learn more information about Progent's reseller support for IT service organizations in Colorado Springs, Colorado, call 1-800-993-9400 or visit Contact Progent.