Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in Colorado Springs
ProgentProgentís consulting support for network service firms in Colorado Springs Colorado enables you to offer your customers Progent's consulting expertise and Help Desk Call Center support using your own branding as a seamless augmentation of your in-house IT support group. This can put you on the fast track to add to your revenue, flesh out your service portfolio, satisfy your customers, and improve your profits.

Progentís nationwide roster of network experts, PC support technicians, IT administrators, and cybersecurity consultants have worked as transparent expansions to the IT staffs of some of the worldís largest IT support firms. Progentís range of technical knowledge allows you to add to the scope of your IT support practice, and Progentís close integration with your support team helps you promote and protect your company's brand.

Progent is a network support firm with two decades of background delivering online consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any private computer support company in the world. Progent has provided online technical support and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Providing Progent's Services Under Your Branding
Progent's consulting program for IT service firms features transparent resale to your customers of world-class IT services. Progent invoices you exclusively and works under your direction to provide your clients consulting and support services under your branding. In addition, Progent has a low-cost Off-hours Support Service for customers who require 24x7 technical support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing is fundamental to an efficient Help Desk. But enterprise-grade ticketing systems are not just expensive to license and staff, but also challenging to configure and manage. Smaller IT support organizations do not have the necessary resources. Progent's Help Desk and ticketing program gives IT support organizations a practical way to keep their company branding while providing their customers world-class desktop support built around an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing program for IT support firms takes advantage of Progent's investments in advanced ticketing software, a remote desktop support team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up communications with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing solution enable your IT service firm to expand your physical and virtual support workload, the range of technologies your business can handle, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT service firms include:

  • Progent's remote desktop support team provides Level 1 end user help with 1-hour service level agreement (SLA) to commence work during normal business hours.
  • Normal service hours are from 5am to 7pm PST, five days a week.
  • Extended hours support is available at extra cost.
  • Optional on-premises service in major metro areas is offered throughout the US at additional cost.
  • You keep full control of your customers and invoicing.
  • Your customers submit incident reports by means of your own branded Internet portal, a toll-free phone number, or by directing a message to your specified mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
For more information on Progent's Call Center and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service firms allows you to become a sole source for virtually all IT expertise your customers may require. You can grow your staff and core in-house competencies at your own pace without being forced to say no to opportunities owing to a lack of in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your in-house support group, responding to your management, and bills you rather than your customer.
  • Granular Billing: Progent charges by the minute to reign in costs.
  • Detailed Reporting: Progent utilizes an enterprise-class documentation platform to ensure that all IT services delivered are fully documented. This makes it easy for your IT support organization to transfer account assignments to in-house consultants once you have sufficient staff and appropriate technical skills.
Top advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Business: You can easily and affordably accept additional jobs beyond your core fields of expertise and open new geographies without the risks associated with expanding your full-time staff too rapidly.
  • Strengthen Your Brand: You can solidify your mind share as a full-spectrum network support provider by offering more services to more clients under your own company name.
  • Add to Your IT Support Catalog: Progent offers world-class support in a broad array of technologies and can be a dependable reservoir of skills for expanding your IT service operations.
  • Rapid Problem Escalation: With a sizable roster of high-level IT experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
  • Keep Your Customers Satisfied: Happy clients are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek help outside the fold.
  • Online Technical Support Professionals: For two decades, Progent has provided online IT support ranging from Call Center support to high-level consulting. Efficient remote service saves money while delivering fast results.
  • Top Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Colorado Springs, Colorado Organizations
Progent's veteran team of certified engineers offers Colorado Springs, Colorado businesses a broad range of online consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Reseller Support for IT Service Providers in Colorado Springs, Colorado
For more details about Progent's consulting support for network service firms in Colorado Springs, Colorado, call 1-800-993-9400 or see Contact Progent.