Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Colorado Springs
ProgentProgentís consulting services for network service firms in Colorado Springs Colorado allows your company to provide your clients Progent's consulting and Help Desk Call Center support using your company's brand as a seamless supplement to your in-house network support team. These services can help you grow your revenue, expand your service portfolio, satisfy your clients, and increase your profits.

Progent's team of network experts, desktop support technicians, network administrators, and data security professionals have acted as seamless expansions to the IT groups of some of the country's biggest IT service firms. Progentís breadth and depth of expertise allows you to widen the scope of your IT support business, and Progentís transparency helps you promote and protect your branding.

Progent is a network support company with 20 years of experience delivering online expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network experts of any private computer services firm in the world. Progent has provided online technical support and consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)

Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service firms features transparent resale to your clients of professional services. Progent bills your firm exclusively and works under your instructions to provide your customers support services under your branding. In addition, Progent has a low-cost Off-hours Support Service for clients who need access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is the enabling technology behind an effective service desk. But full-featured ticketing systems are not just costly to license and staff, but also difficult to configure and manage. Smaller IT service organizations rarely have the required resources. Progent's Service Desk and ticketing solution offers IT service firms an affordable way to retain their own branding while delivering their customers responsive desktop support backed by a best-of-breed ticketing platform and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing program for IT service organizations leverages Progent's sizable investments in advanced ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing program enable your IT service firm to expand your support workload, the diversity of technical issues your firm can take on, the locations you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT support companies include:

  • Progent's remote desktop service team provides Level 1 end user assistance with 1-hour SLA to commence work during standard business hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is available at additional cost.
  • Optional onsite service in major metro areas is offered throughout the US at extra cost.
  • You keep full control of your customers and billing.
  • Your customers submit incident reports by means of your custom branded web portal, a toll-free phone number, or by sending a request to your dedicated email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
For more information about Progent's Call Center and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service organizations allows your support team to become a single source for virtually all technical expertise your customers may need. You can grow your team and strategic in-house competencies at your own pace without being forced to turn down new business due to a lack of expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a transparent supplement to your internal IT service team, under your coordination, and bills you instead of your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Service Reporting: Progent utilizes an advanced service reporting system to make sure all IT services performed are fully described. This makes it easy for your IT support organization to shift account assignments to internal personnel when you have enough people and appropriate skill sets.
Key advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and safely take on additional jobs outside your core areas of expertise and serve new geographies without exposure to the risks associated with increasing your head count too quickly.
  • Re-enforce Your Brand: You can improve your positioning as a full-spectrum IT support firm by delivering more solutions to more customers using your own brand.
  • Add to Your IT Support Catalog: Progent can provide world-class support in a broad array of IT disciplines and can be a dependable reservoir of skills for growing your IT support operations.
  • Rapid Problem Escalation: Thanks to a sizable team of senior IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Keep Your Customers Satisfied: Happy customers are loyal. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek help outside the fold.
  • Online Support Professionals: For 20 years, Progent has delivered remote IT support ranging from Help Desk services to advanced consulting. Effective remote service saves money while delivering quick results.
  • Advanced Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Colorado Springs, Colorado Companies
Progent's veteran roster of certified consultants and technical experts can provide Colorado Springs, Colorado organizations a wide array of online consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for network service organizations include:

Learn More About Progent's Consulting Program for Network Service Providers in Colorado Springs, Colorado
For more details about Progent's consulting support for network service organizations in Colorado Springs, Colorado, call 1-800-993-9400 or refer to Contact Progent.