Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Colorado Springs
ProgentProgent's consulting support for network service firms in Colorado Springs Colorado enables you to provide your clients Progent's consulting expertise and Help Desk Call Center support under your brand as a seamless extension of your regular network support team. This can ease the way for you to add to your client base, flesh out your service offerings, create happy clients, and increase your bottom line.

Progent's nationwide team of network infrastructure engineers, desktop support technicians, network admins, and cybersecurity consultants have worked as transparent supplements to the IT staffs of some of the country's largest IT service businesses. Progent's breadth and depth of expertise allows you to add to the capabilities of your IT service practice, and Progent's transparency lets you strengthen and protect your company's brand.

Progent is an IT consulting company with 20 years of background delivering online expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure experts of any independent computer support company in the world. Progent has delivered remote IT assistance and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)

Reselling Progent's Services Under Your Branding
Progent's reseller program for IT service organizations offers transparent resale to your customers of world-class IT services. Progent invoices your firm directly and works under your instructions to deliver your clients consulting and support services under your brand. Also, Progent offers an affordable Off-hours Support Program for clients who require 24x7 support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing systems are fundamental to an effective service desk. But modern ticketing systems are not only expensive to license and staff, but challenging to configure and manage. Smaller IT service firms do not have the required resources. Progent's Call Center and ticketing solution offers IT support organizations an affordable way to retain their company branding while delivering their clients world-class desktop support services built around an advanced ticketing system and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing program for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing solution enable you to increase your support volume, the diversity of technical issues your company can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT service companies include:

  • Progent's online desktop support group provides Level 1 end user help with 1-hour SLA to begin work during standard business hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in major metros is available throughout the US at additional cost.
  • You retain complete control of your clients and invoicing.
  • Your clients enter incident reports using your own branded web portal, a toll-free number, or by sending a message to your assigned mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional details on Progent's Help Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service organizations allows your support team to act as a sole point of contact for virtually all technical expertise your customers may need. You can build your staff and strategic in-house competencies steadily without being forced to say no to opportunities owing to a gap in in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a transparent supplement to your in-house support group, under your direction, and invoices your firm instead of your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in costs.
  • Detailed Reporting: Progent utilizes an advanced service documentation platform to ensure that all IT services delivered are fully described. This enables your IT support organization to shift service assignments to internal consultants once you have enough staff and appropriate technical skills.
Top benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can easily and efficiently accept additional jobs outside your core areas of excellence and open new territories without exposure to the risks associated with increasing your full-time staff too rapidly.
  • Re-enforce Your Brand: You can improve your positioning as a comprehensive IT service firm by offering more services to more clients using your own company name.
  • Add to Your IT Support Catalog: Progent offers top-tier support in a broad array of IT disciplines and can be a dependable reservoir of skills for growing your IT service business.
  • Rapid Problem Escalation: Thanks to a large team of high-level IT experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
  • Keep Your Clients Satisfied: Happy customers stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for help outside the fold.
  • Remote Technical Support Experts: For two decades, Progent has delivered online IT support ranging from Help Desk services to high-level consulting. Effective online support cuts costs and produces fast solutions.
  • Advanced Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISA, and GIAC. Learn more about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Colorado Springs, Colorado Organizations
Progent's nationwide team of certified consultants and technical experts can provide Colorado Springs, Colorado businesses a wide range of online consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service organizations include:

Find Out More About Progent's Consulting Program for IT Service Providers in Colorado Springs, Colorado
To learn more information about Progent's consulting support for IT service organizations in Colorado Springs, Colorado, call 1-800-993-9400 or refer to Contact Progent.