Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in Colorado Springs
Progent's consulting support for network service firms in Colorado Springs Colorado enables you to provide your customers Progent's consulting expertise and Help Desk support with your company's brand as a seamless extension of your in-house IT services group. This can put you on the fast track to add to your revenue, close gaps in your service portfolio, create happy clients, and increase your profits.
Progent's nationwide roster of network infrastructure experts, desktop support technicians, IT administrators, and data security professionals have acted as seamless supplements to the support groups of some of the world's biggest IT support businesses. Progent's breadth and depth of expertise enables you to widen the scope of your IT service practice, and Progent's close integration with your support team lets you promote and preserve your company's brand.
Progent is an IT support firm with 20 years of experience delivering remote expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network experts of any private computer services company in the world. Progent has provided online technical support and consulting to clients in every state in the U.S. (Refer to recommendations from Progent's clients.)
Using Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service firms features seamless resale to your customers of professional services. Progent bills you directly and works under your instructions to deliver your clients consulting and support services under your brand. Also, Progent offers a low-cost Off-hours Support Program for clients who require 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is the heart of a successful IT Call Center. But full-featured ticketing systems are not just costly to license and staff, but also difficult to set up and maintain. Small or niche IT support providers do not have the necessary budget or personnel. Progent's Call Center and ticketing program offers IT support firms a practical way to keep their own branding while delivering their clients responsive desktop support built around an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing solution for IT service firms takes advantage of Progent's investments in advanced ticketing technology, an online desktop support team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing system. The features available with Progent's Service Desk and ticketing program enable your IT service firm to increase your support workload, the diversity of technical issues your firm can handle, the number of geographies you can serve, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT service organizations include:
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service providers allows you to act as a sole point of contact for practically all technical expertise your clients may need. You can build your staff and strategic IT skills steadily without having to say no to new business owing to a lack of expertise or a shortage of bandwidth.
Important features of Progent's Reseller Program for Network Service Firms include:
Progent's Areas of Expertise for Colorado Springs, Colorado Businesses
Progent's seasoned team of certified engineers offers Colorado Springs, Colorado organizations a wide array of online consulting and debugging expertise. Practice areas offered under Progent's consulting program for network service firms include:
Learn More Details About Progent's Consulting Program for IT Service Organizations in Colorado Springs, Colorado For additional information about Progent's consulting support for IT service firms in Colorado Springs, Colorado, call 1-800-993-9400 or refer to Contact Progent.