Immediate Remote Troubleshooting for Colorado Springs Computer Systems
Urgent Phone Technical Support for Colorado Springs NetworksFor organizations in Colorado Springs or anywhere in the state of Colorado, Progent provides online support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic jobs.

Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical background and have access to the advanced tools necessary to resolve most network problems rapidly. This lowers direct costs since solutions accumulate fewer billable minutes. Online support also eliminates the cost of sending a consultant to your location. Your company benefits even more with incidental costs by reducing or eliminating system outages and associated losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive online consulting experience is especially helpful for organizations that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the support that you receive. Unlike typical remote service companies, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and clean model for billing do away with scenarios where quick fixes somehow end up as big invoices. Progent's skill at solving technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of customized technologies and proven methodologies which promote the highest level of effectiveness for remote consulting and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's online support team to communicate with your company's environment without violating system security.

Progent's powerful customer support reporting system maintains extensive histories of the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of support delivered to every customer by any Progent consultant. This database of anomalies and fixes is stored as a readily exploitable support database that enables Progent's remote support experts to communicate their experiences with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft open up other extensive technical knowledge bases and permit quick access to manufacturers' in-house support staff so Progent's remote service experts can find the most efficient resolutions promptly.

Remote technical services available from Progent to clients in Colorado Springs and anywhere in the state of Colorado include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's top enterprises. The ProSight portfolio of IT management outsourcing services covers all critical facets of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, apps and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk service options for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are intended for organizations who lack the resources to create an internal Help Desk but who require fast access to a dependable Help Desk Call Center with proficient telephone assistance plus the ability to escalate the most challenging tasks to advanced engineers.

    Progent’s Virtual Help Desk Call Center is designed for bigger businesses and operates as a seamless extension of your existing Helpdesk team. Progent's Virtual Call Center can operate as a an escalation alternative for complex network problems, or be ready in hectic instances when your ordinary resources are overwhelmed.

    Progent's Help Desk team of veteran network professionals offers your customers in Colorado Springs or anywhere in the state of Colorado instant contact with a large support resource with years of experience offering phone help and remote troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center recognition as a significant enabler of business success, and Progent's policy is to solve rather than just track network issues.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Group offers remote advanced engineering expertise and training in special business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and training for Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's expertise, customization, and education services, visit Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Colorado Springs, or anywhere in the state of Colorado, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your business so that your computer maintenance is proactive rather than reactive. By detecting emerging problems before they result in full-scale emergencies, proactive monitoring can minimize inconvenient and costly information system breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments that incorporate a mix of platforms.
How Your Colorado Springs Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent. For companies and startups in Colorado Springs or anywhere in the state of Colorado, Progent's phone-based computer support specialists are ready to deliver expert and economical IT help the moment your business has to have it. Long experience offering online repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to solve network problems rapidly while avoiding the cost and lost productivity that comes with in-person support calls.

Even if your Colorado Springs company has a regular independent consultant or employs an in-house organization that know how to deal with the majority of network issues, Progent’s Microsoft certified engineers can provide a convenient and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the expertise to deal with unexpected system emergencies or particularly tough integration projects.

Benefits of Progent's IT Support for Organizations in Colorado Springs
Progent's remote network troubleshooting services allow your Colorado Springs business to experience the advantages of on-call, world-class IT support without the expense of managing an in-house IT organization. Your information system will derive greater strategic value by becoming increasingly reliable, productive, and protected. Advantages to your company include:

  • Convenient remote expansion of your local support resources
    With most companies in Colorado Springs or anywhere in Colorado, local network support resources, whether consisting of outside consultants or a full-time maintenance staff, can take care of typical network issues. On the other hand, serious problems sometimes spring up when your regular resources are overstretched or unavailable, and some problems may stem from technology that is beyond the scope of your usual support people. In these cases, Progent's online support experts give you a convenient, quick, and economical solution to augment your local help and to convey useful knowledge to improve your ability to deal with future issues locally.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller companies commonly depend on individual freelance consultants. While independent service people have less internal costs than big service firms and can afford to charge marginally less, they are often overbooked, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the absence of fallback help may force your business to go without assistance during an IT crisis. As your business grows, system unavailability and problems with critical software become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a reliable source of reserve service experts to make sure your network stays available.

  • Create a Solid Basis for Smooth Growth
    Companies often begin with an information system created on a shoestring budget. Without a proper framework, slap-dash fixes can get piled onto a shaky foundation. When a company grows, stability and scalability problems can impede the productivity of the organization. Such poorly designed environments require careful analysis, intelligent strategic planning, and extensive IT expertise to upgrade to a network architecture that can offer the solid foundation to meet vital business demands and ease future growth.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller organizations require advice and technical education to navigate through an ever more complicated array of technology options available for accelerating business growth and enhancing efficiency. These companies hardly need a network consultant who is motivated to earn a commission on a specific vendor's technology. Network consulting and product selling can result in a situation where the recommended solution is designed around a profitable product rather than the genuine needs of a client. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to match technical expertise with the real needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of IT knowledge, refined remote support tools, and understanding of corporate IT enable companies to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Entire Range of Server Platforms
    Progent offers in-depth support for Microsoft’s popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 support, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Exchange Server 2003 upgrades, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person visits by the minute. As a result, you are charged exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and asks no monthly commitment for support services provided during normal working hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick repairs so you will not be forced to allow minor problems to fester.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small service organizations who offer minimal documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by every staff member to each customer. The practice of documenting and archiving support activity results in more efficient service and eliminates a variety of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 network tracking services based on MS Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your IT network from painful and costly availability losses.
How Does My Business Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.