Immediate Online Support for Colorado Springs Colorado Computer Networks
For companies located in Colorado Springs Colorado, Progent offers remote help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to help with advanced security architecture and diagnostic jobs.
Progent's online technical support experts offer exceptional value because they possess the real-world experience and are equipped with the sophisticated tools needed to solve most network problems rapidly. Efficient support lowers immediate expenses since service calls accumulate minimal billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally with incidental costs by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive remote consulting know-how is especially important for businesses that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. Unlike typical remote service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple policy for billing avoid situations where speedy. minor fixes manage to turn into substantial invoices. Progent's penchant for handling problems quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of optimized tools and field-tested processes that allow the maximum degree of effectiveness for online consulting and repair for computer systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to connect to your company's network remotely without breaching network security.
Progent's sophisticated technical support database application includes detailed documentation describing all service that Progent's clients have been provided. Progent's team engineers have the benefit of the details of services rendered to every customer by every engineer. This archive of anomalies and fixes is organized as a readily searchable support database that enables Progent's remote technical experts to share their knowledge company-wide to make sure that the quality of Progent's support grows daily. Progent's extensive list of certifications and working associations with major technology companies including Cisco and Microsoft open up other vast support databases and allow priority response from vendors' internal support staff with the result that Progent's remote consulting specialists are able to determine the most efficient resolutions promptly.
Online services provided by Progent to clients in Colorado Springs Colorado include:
Certified MS Windows Experts
Progent's Microsoft-expert online service professionals can provide network repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist your company with a broad variety of technology support such as Microsoft Windows Server 2022 solution design and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration consulting, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop consulting and support services to assist your company to install, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 11 planning and upgrade assistance and Windows 10 integration support, as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking consultants, and validates a consultant's network technology skills at the expert level. CCIEs know how to resolve even the most stubborn problems associated with network infrastructure planning, installation, maintenance, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS network management utilities and coming up with alternate approaches or locating program updates. CCIEs are an exceptional value because their broad expertise enables them to fix problems quickly. In many instances, less seasoned service providers can struggle for many hours or even days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can connect to your computer system via the latest remote support technology to perform efficient, safe, and affordable analysis and remediation.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
Progent locations in Colorado Springs Metro
Progent's CCIEs offer assistance with the entire range of Cisco's market leading family of infrastructure products by delivering consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's qualified CISM and CISSP cybersecurity consultants can provide a variety of security services that can strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux environment against attacks or assist you to recuperate quickly after a damaging penetration. Security consulting services offered by Progent cover comprehensive network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast cleanup after malicious assaults; installing firewalls; designing secure mechanisms for remote and mobile connectivity; guarding your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert online consulting support to help companies of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a range of cloud migration support services such as Microsoft 365 Exchange Online integration solutions with local Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent workflow for restoring applications and services rapidly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to verify full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote support services to address a wide range of information technologies such as network architecture, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy management in environments that incorporate Linux and Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from older applications to Windows or Linux solutions. Progent's group-oriented approach to resolving network problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.
Major Linux versions for which Progent can provide expert support include:
Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology used by some of the world's top corporations. The ProSight portfolio of IT management outsourcing services covers all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your backup operations and allow transparent backup and rapid restoration of important files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management provide businesses of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, applying, and documenting updates to your dynamic information network. Besides optimizing the protection and reliability of your computer environment, Progent's patch management services allow your in-house IT team to concentrate on more strategic projects and tasks that derive maximum business value from your information network. Find out more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a protected online account and enter your password you are requested to verify your identity on a unit that only you have and that uses a different network channel. A wide range of devices can be used for this added form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate several validation devices. To find out more about Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing suite of real-time management reporting utilities designed to work with the top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so all looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special IT programs. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables clients to execute major initiatives within budget and on time. Progent's project-based remote engineering solutions include:
How Your Colorado Springs Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk Call Center consulting services can assist you in building an efficient new Help Desk Call Center or revamping your existing one, identifying or customizing Help Desk Call Center application software to address the particular requirements of your company, or providing occasional phone support personnel to supplement your in-house Help Desk group during unusually busy situations like software transitions, major updates, or rolling out new applications.
Progent's Call Center team of veteran network consultants offers your workers in Colorado Springs Colorado immediate assistance from a reliable support resource with years of experience providing phone consulting and online diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a key driver of company performance, and Progent's target is to fix rather than merely annotate network issues.
- Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting staff provides phone-based advanced engineering support and education in specific business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, customization, and training for Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To find out more information on Progent's consulting, customization, and education offerings, see Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide world-class remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Colorado Springs Colorado online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM to accommodate your business so your computer maintenance is proactive and automated. By spotting emerging problems before they evolve into crashes, system monitoring can head off disruptive and expensive network crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks based on a combination of OS platforms.
To contact Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Colorado Springs Colorado, Progent's online network support specialists can deliver professional and affordable IT support the instant your organization requires it. More than 20 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access tools to solve IT problems quickly while avoiding the expense and lost productivity that comes with on-site support visits.
Even if your Colorado Springs organization works with a regular freelance consultant or employs an in-house organization that can handle typical network problems, Progent's Microsoft certified engineers are available to offer a convenient and seamless remote expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the experience to handle sudden network emergencies or particularly challenging integration projects.
Advantages of Progent's Network Help for Businesses in Colorado Springs Colorado
Progent's online technical help services allow your Colorado Springs organization to have the advantages of on-call, expert network support without the expense of managing a full-time IT staff. Your network will derive greater business value by becoming increasingly reliable, productive, and protected. Benefits to your company include:
- Seamless virtual extension of your on-site support resources
With most organizations in Colorado Springs Colorado, nearby network service resources, whether made up of freelance consultants or an in-house maintenance staff, can take care of the majority of technical issues. On the other hand, major troubles might occur when your regular resources are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your onsite service personnel. In these situations, Progent's on-call service specialists provide a convenient, fast, and economical solution to supplement your regular resources and to pass on useful information to increase your ability to handle future issues in-house.
- Reduced Dependence on Freelance Consultants
For network support, smaller organizations often rely on individual freelance service providers. Although independent consultants have less overhead than big service firms and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another customer, sick, on a trip, or in class, the absence of backup personnel may require your business to wait for help during an IT crisis. As your company grows, system downtime and problems with critical software become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of backup service experts to make sure your network is always available.
- Build a Solid Basis for Seamless Expansion
Businesses typically start with an IT architecture implemented on a modest budget. Without a robust infrastructure, band-aid repairs can get thrown onto a weak foundation. As a company grows, reliability and expandability issues can hinder the productivity of the organization. These poorly built systems need careful analysis, smart long-term planning, and extensive technical expertise to evolve to a network infrastructure able to deliver the stable foundation to meet current business demands and ease downstream growth.
- Work with Problem Solvers Rather Than Product Vendors
Smaller offices require advice and technical education to negotiate an increasingly complicated array of technology options capable of promoting business growth and improving efficiency. They hardly need a computer consultant who is attempting to sell a certain vendor's technology. IT consulting and product sales can result in a situation where the proposed
solution is designed around a profitable technology instead of the genuine needs of a business. Progent avoids these conflicts by selling just services instead of products. This allows Progent to align technical consulting with the best interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical expertise, refined remote support software, and understanding of enterprise networking enable offices to escape the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Technical Help from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry experience, at the forefront of IT support, performing a wide variety of technical tasks for an extensive mix of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not only world-class technical skills, but also a consultant with proven approaches for using computer knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person help per minute. Consequently, you owe only for delivered services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no retainer for services delivered during normal business hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast repairs so you won't be tempted to permit minor problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local service firms who provide minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by every staff member to each customer. The practice of detailing and organizing support activity results in more effective support and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who won't release the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can save your information network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.