Immediate Online Troubleshooting for Colorado Springs Colorado Computer Systems
Urgent Remote Help for Colorado Springs SystemsFor companies located in Colorado Springs Colorado, Progent offers online technical support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle complex infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's online support engineers offer excellent value due to the fact that they have the real-world background and have access to the sophisticated tools required to solve most information system problems rapidly. Efficient support reduces immediate costs since service calls require fewer chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your organization saves additionally in indirect expenses by minimizing or avoiding system downtime and related losses stemming from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote consulting expertise is particularly helpful in environments that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.

Progent's pricing policy for online support is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe exclusively for the support that you actually get. In contrast to many online service firms, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and clean model for pricing avoid scenarios where speedy. minor solutions somehow end up as big tabs. Progent's skill at handling problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized tools and field-proven methodologies which permit the maximum level of effectiveness for online engineering help and troubleshooting for IT systems of any size. Progent offers secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to interface to your computer system without breaching system security.

Progent's advanced technical support database application maintains extensive histories describing the service that Progent's clients have been provided. Progent's authorized engineers have access to the records of all help delivered to each Progent customer by any engineer. This database of anomalies and repairs is stored as a conveniently searchable internal database that enables Progent's remote technical professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available other vast technical knowledge bases and allow quick access to vendors' in-house engineering staff with the result that Progent's remote consulting specialists can determine optimal solutions promptly.

Online support services available from Progent to companies in Colorado Springs Colorado include:

ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed technology used by many of the industry's top enterprises. The ProSight portfolio of network management outsourcing services addresses all key areas of information technology including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the complete threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup product companies to create ProSight Data Protection Services, a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and allow non-disruptive backup and rapid restoration of critical files/folders, applications, system images, and VMs. ProSight DPS lets you recover from data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a versatile and affordable alternative for assessing, testing, scheduling, implementing, and tracking updates to your dynamic information system. Besides optimizing the protection and functionality of your IT environment, Progent's patch management services allow your IT staff to focus on line-of-business initiatives and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Google Android, and other personal devices. With 2FA, when you sign into a protected online account and enter your password you are asked to confirm who you are on a device that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be used as this added means of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You can register multiple verification devices. For more information about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time reporting plug-ins designed to integrate with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide web-based control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious management activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that require important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The interview is designed to assess your company's ability to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of world-class online consulting experts for contract IT programs. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables customers to complete major initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Call Center consulting services can assist you in creating an effective new Call Center or revamping your existing one, evaluating or modifying Help Desk Call Center application software to address the special demands of your business, or providing occasional online staff to work with your internal Help Desk resources to deal with demanding situations like software migrations, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of seasoned information technology professionals offers your clients in Colorado Springs Colorado fast assistance from an effective support resource with substantial background delivering phone support and online diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center perception as a significant enabler of business success, and Progent's goal is to solve rather than simply track technical issues.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group offers remote advanced consulting support and education in special business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. For additional information about Progent's consulting, custom programming, and education services, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer world-class remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center2, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Colorado Springs Colorado online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager for your business so that your network maintenance is proactive and automated. By spotting possible trouble spots before they expand into full-scale emergencies, automated monitoring can avoid disruptive and costly network crises. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems that incorporate a variety of operating systems.
How Your Colorado Springs Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Colorado Springs Colorado, Progent's phone-based network support engineers are ready to provide effective and economical system help the moment your company needs it. More than two decades of offering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to fix network problems quickly while avoiding the expense and lost productivity associated with on-premises support calls.

Even if your Colorado Springs office deals with a local freelance consultant or employs a full time IT staff that know how to handle the majority of network problems, Progent's Microsoft certified engineers are available to offer an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the availability or the experience to handle unexpected network crises or particularly challenging integration problems.

Details of Progent's Online Network Support for Colorado Springs Colorado
Progent's phone support, Internet-based troubleshooting, network security expertise, and network administration services give companies in Colorado Springs Colorado the greatest leverage for your IT budget. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and network management, Progent's experts can provide your company enterprise-level network support while allowing you to avoid the cost and hassle of carrying a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical expertise, refined support software, and understanding of corporate IT allow offices to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Start Receiving Remote Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.

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    Cisco's security and remote connection products for small companies provide a complete line of manageable security solutions to help protect your wired and wireless information system. Cisco's VPN product family includes switches, firewalls, intrusion detection systems and VPN appliances. Progent's expert staff of consultants includes experienced engineers with Cisco CCIE and CCNP qualifications who can assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security technologies that align best with your business objectives.

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    ISA 2006 is a multi-functional edge gateway that provides a fully integrated application layer firewall, VPN, and web caching solution for safeguarding the Internet-facing applications of any organization against a broad variety of attacks. Progent's certified ISA Server experts can help you plan, cost-justify, pilot, implement, configure and manage the Standard or Enterprise edition of ISA Server 2006 on your network.

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    Specialists Cisco PIX to ASA upgrade

    Progent's Cisco-Premier technology experts offer professional PIX Firewall support services covering design, implementation and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector threat security, and safe connectivity services. Extending from compact, plug-and-play desktop devices for small offices and home offices to scalable gigabit products, Cisco PIX firewalls provide a sensible combination of protection, performance and reliability for business networks of all sizes. PIX firewalls are based on a proven, specially designed operating system, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and networking services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN networking, intelligent networking services, and extensive administrative solutions. Progent's network consultants can help you choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent's Microsoft certified support team can help you define and implement an efficient in-place Microsoft Exchange 2003 migration strategy that avoids network downtime, reduces long-term service demands, and makes your Microsoft Exchange 2003 Server easy to administer. For complex multiple server or multi-location migrations, Progent has the experience to finish your project rapidly and affordably. Progent's Exchange 2003 help, troubleshooting, and consulting offerings include assistance with the configuration of third-party enhancements of Exchange Server 2003 that are in keeping with your business needs.

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    Windows Server 2008 R2 offers high levels of performance, protection, availability, scalability, and flexibility that accelerate output of on-site, branch office, and mobile workers. Progent's network experts can provide cost-effective online consulting, technical support, and training services to help you to design, execute, and maintain Microsoft Windows Server 2008 R2 in order to add significant strategic value to your network.

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    Progent's ProSight Email Guard solution uses the technology of leading data security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall.

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    For small companies interested in Progent's network support outsourcing, design expertise, or troubleshooting offerings, phone 800-993-9400 or send email to

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