Immediate Online Support for Colorado Springs Computer Networks
For companies located in Colorado Springs or anywhere in Colorado, Progent offers online technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting issues.
Progent's online support engineers provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools needed to solve most network issues quickly. Efficient support lowers immediate expenses since service calls accumulate fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your office. Your company saves even more with indirect expenses by minimizing or eliminating network downtime and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive online consulting know-how is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are invoiced only for the support that you actually get. Unlike many remote support companies, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate scenarios where speedy. minor solutions somehow turn into large bills. Progent's skill at solving problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of customized tools and field-proven processes which permit the maximum degree of effectiveness for remote help and repair for IT systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's remote service group to interface to your network remotely without breaching system security.
Progent's sophisticated service reporting system includes comprehensive records for all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of assistance delivered to each customer by every consultant. This database of trouble tickets and responses is stored as a quickly searchable support knowledge base that permits Progent's online technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft make available other extensive technical knowledge bases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's remote service experts are able to find optimal solutions in the least time.
Online support provided by Progent to businesses in Colorado Springs and throughout the state of Colorado include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier online service engineers can provide computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2019 planning and deployment, SharePoint 2016 migration support, Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable PC desktop consulting and support services to help your business to deploy, integrate, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network infrastructure professionals, and certifies a person's technical skills at the expert level. CCIEs know how to deal with the most challenging issues surrounding network design, installation, maintenance, compliance, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or locating program updates. Cisco CCIEs provide exceptional cost-effectiveness because their depth of expertise enables them to find solutions for problems rapidly. In common instances, less experienced service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can tie into your computer system by means of advanced remote support technology in order to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's industry-leading family of networking products. Cisco technology expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch integration and support, Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless access point layout and set up, Cisco Aironet APs consulting support, Cisco wireless controllers consulting, Cisco Security and VPN Consulting help, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security services that can bolster the safety of your Windows, macOS and OS X, Linux network against attacks or help your company to clean up quickly after a damaging breach. Security solutions available from Progent include: in depth information security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; fast recuperation from virus and worm assaults; installing firewalls; designing secure mechanisms for remote and mobile connectivity; defending your email system from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Progent offers advanced online support services to help organizations of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize local resources as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a consistent workflow for recovering applications and services quickly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to plan, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer online consulting services to address a broad range of information technologies such as network infrastructure, email solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy administration in environments that incorporate Linux with Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from legacy applications to MS Windows or Linux environments. Progent's team-oriented approach to resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent online assistance troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Apple Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size organizations to utilize the same advanced IT solutions used by many of the world's leading corporations. Progent's ProSight line of network management outsourcing services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete threat progression including protection, detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating complex network management processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so any potential issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these important fields of information technology allows customers to execute critical initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Colorado Springs Business Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Call Center support alternatives for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk consulting services can assist you in establishing an effective new Help Desk Call Center or improving your current organization, evaluating or modifying Help Desk Call Center software to address the special requirements of your corporation, or adding temporary phone support staff to work with your existing Help Desk Call Center team to deal with unusually busy situations like software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk staff of seasoned information technology consultants gives your computer users in Colorado Springs or anywhere in the state of Colorado quick communication with an efficient network service resource with substantial experience delivering telephone-based support and remote troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk recognition as a major driver of company success, and Progent's goal is to resolve instead of merely report IT issues.
- Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts staff offers online and in-depth engineering support and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, programming, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's expertise, programming, and training services, see Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Colorado Springs, or anywhere in the state of Colorado, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your environment so that your IT maintenance is proactive and automated. By uncovering emerging problems before they result in network outages, automated monitoring can minimize stressful and expensive network failures. Progent can also provide help with system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or networks powered by a mix of operating systems.
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Colorado Springs or anywhere in the state of Colorado, Progent's online computer support specialists can deliver effective and economical IT help the instant your business has to have it. Long experience delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote access technology to repair computer problems rapidly while eliminating the expense and lost time that comes with on-site service visits.
Even if your Colorado Springs business deals with a local freelance consultant or employs an in-house IT staff that can handle ordinary computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the experience to solve sudden network crises or especially challenging integration problems.
Features of Progent's Remote Computer Services for Colorado Springs
Progent's online help, remote troubleshooting, system security expertise, and system administration services give businesses in Colorado Springs or anywhere in the state of Colorado the greatest leverage for your IT budget. Whether you need one-time phone support and remote network repair or ongoing Help Desk call center support and network management, Progent's experts can deliver your business world class IT support while allowing you to eliminate the expense and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Colorado Springs and is also ideal for customers in more remote areas of Colorado that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has access to a broad array of Microsoft support utilities, service information, and continuing training.
- Per Minute Billing to Reduce Expenses
Progent offers online support on a per-minute billing plan, so you pay only for the services you use. Progent has no minimum fee for online help and asks for no periodic retainer for support services delivered during normal working hours. This saves you from facing big bills for simple fixes.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco offers access to on-staff specialists with skill in planning, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Consulting
Progent's core support offerings include system integration, Microsoft Exchange expertise, system security planning, and shared Help Desk services. Progent's Application Experts group offers world-class consulting expertise for critical application areas. Help available from the Application Experts Group covers:
Microsoft Dynamics GP Support and Programming
Microsoft Project Training
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management and Application Programming
Apple Mac Support
Amazon Marketplace Web Service Application Development
By providing a convenient one-stop resource for IT generalists and application experts, Progent can tailor timely, inexpensive, and thorough information technology solutions that align with the special requirements of your company.
- Advanced Remote Connectivity Tools
Protected remote access permits Progent's support experts to observe exactly what your users see. This makes it easier to find fast fixes to issues that might otherwise demand an expensive personal visit. Effective online access software and expert technicians together allow Progent to resolve most network problems quickly and affordably. Progent is an industry leader in offsite support and remote network monitoring.
- Compatibility with Popular VPN Products
Progent supports safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Support for High System Availability
For organizations with mission-critical applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended especially for budget-constrained offices whose workers need instant recourse to a Help Desk service with expert phone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical knowledge, refined remote support software, and familiarity with enterprise networking allow companies to avoid the limitations associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional experience, in the trenches of IT support, executing a wide range of IT tasks for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This means that you get not just world-class IT capability, but also a support engineer with proven approaches for applying computer knowledge to solve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site help by the minute. As a result, you are invoiced just for delivered support. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services delivered during normal business hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you will not be tempted to permit less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent has few competitors. Businesses who work with familiar freelance service providers or who employ internal support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, protected, and productive.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing potential issues before they cause downtime, network monitoring can save your information network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.