Fast and Affordable Remote Support for Colorado Springs Computer Networks
Urgent Phone Consulting for Colorado Springs SystemsFor businesses in Colorado Springs or anywhere in Colorado, Progent offers online technical support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to handle complex networking issues, plus the assistance of CISSP-qualified security consultants to help with high-level security design and diagnostic jobs.

Progent's online technical support experts offer exceptional leverage because they have the real-world background and are equipped with the advanced technology necessary to resolve the majority of network problems quickly. This reduces immediate costs because solutions use up minimal billable minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization saves additionally with indirect expenses by reducing or eliminating system downtime and related losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive online consulting experience is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing model for online support is structured to leverage your IT service investment. Progent bills by the minute for phone consulting, so you are billed only for the support that you receive. Unlike many remote support firms, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing prevent situations where fast repairs somehow turn into substantial bills. Progent's penchant for handling problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of customized tools and field-tested methodologies that ensure the highest degree of efficiency for remote technical support and repair for IT networks of any size. Progent provides safe VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's remote service group to link to your network without compromising network security.

Progent's advanced service reporting system maintains comprehensive histories of all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of assistance provided to each Progent client by any consultant. This history of problems and responses is stored as a readily retrievable internal database that permits Progent's remote support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and permit priority access to manufacturers' in-house support staff with the result that Progent's online consulting experts can arrive at the most efficient resolutions in the least time.

Remote services available from Progent to companies in Colorado Springs and anywhere in the state of Colorado include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to enable small and mid-size organizations to utilize the same best-of-breed technology used by some of the world's top corporations. Progent's ProSight series of network management outsourcing services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to deliver centralized control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology programs. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the consultants required. Progent's background in these important fields of information technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Call Center programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk consulting expertise can guide you in building an efficient new Help Desk Call Center or improving your current one, selecting or modifying Help Desk Call Center software products to meet the unique demands of your corporation, or adding temporary phone support personnel to supplement your in-house Help Desk group to deal with unusually busy scenarios like software transitions, major upgrades, or installing new business software.

    Progent's Help Desk staff of seasoned information technology consultants offers your computer users in Colorado Springs or anywhere in the state of Colorado instant assistance from a reliable support group with substantial experience providing telephone-based consulting and remote troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center perception as a key enabler of business performance, and Progent's intent is to resolve and not just track technical issues.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Group offers online professional consulting expertise and training in specific application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for familiar Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, customization, and education offerings, see Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Colorado Springs, or anywhere in the state of Colorado, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your business so your network maintenance is proactive and automated. By anticipating emerging problems before they grow into downtime, proactive monitoring can avoid stressful and expensive information system failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks that incorporate a mix of OS platforms.
How Your Colorado Springs Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Colorado Springs or anywhere in the state of Colorado, Progent's online computer support specialists can deliver expert and economical IT support whenever your company requires it. More than a decade of delivering remote repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to solve IT problems quickly while eliminating the expense and lost productivity that comes with on-site support visits.

Even if your Colorado Springs office has a regular independent consultant or employs an in-house IT staff that know how to deal with ordinary network problems, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the expertise to solve sudden system emergencies or especially challenging integration projects.

Advantages of Progent's Network Help for Offices in Colorado Springs
Progent's remote technical help services allow your Colorado Springs company to realize the benefits of on-call, expert IT support without the cost of maintaining an in-house IT organization. Your information system will acquire added business value by becoming increasingly available, efficient, and protected. Advantages to your company include:

  • Seamless virtual expansion of your on-site support resources
    With most organizations in Colorado Springs and throughout Colorado, local computer service providers, whether made up of outside consultants or an in-house IT staff, can deal with the majority of technical problems. However, major troubles can spring up when your regular resources are too busy or absent, and some problems may involve IT products that is unfamiliar to your local service people. In these instances, Progent's online support professionals offer a convenient, fast, and affordable way to augment your local resources and to pass on useful information to increase your capability to deal with future issues locally.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller organizations often rely on independent freelance consultants. Although independent consultants have smaller overhead than larger service firms and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the absence of reserve help may require your business to wait for help during an IT crisis. As your company grows, system downtime and trouble with vital software become more costly. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a ready source of backup support experts to insure your IT system stays up and running.

  • Create a Scalable Basis for Smooth Expansion
    Organizations often begin with an IT architecture implemented on a modest budget. Without a scalable infrastructure, band-aid repairs often get thrown onto an unstable foundation. When a network grows, reliability and scalability issues can impede the productivity of the organization. These badly designed systems require proper analysis, intelligent strategic planning, and extensive IT expertise to upgrade to a network infrastructure able to deliver the solid foundation to meet critical business demands and simplify future growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller businesses require advice and technical training to navigate through an ever more complicated array of product alternatives available for promoting business success and improving productivity. They do not need a computer consultant who is attempting to resell a certain vendor's products. Network support and product sales can result in a scenario where the proposed solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering just services instead of products. This allows Progent to align IT expertise with the best interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical experience, fine tuned remote support tools, and understanding of corporate IT allow companies to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional background, at the front lines of network support, executing a broad range of technical projects for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This means that you get not only expert IT capability, but also a consultant with field-tested methods for using technical knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person visits by the minute. Consequently, you pay exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and requires no monthly commitment for services delivered during normal working hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick repairs so you will not be forced to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent can focus on offering high-value skills where Progent faces little competition. Companies who work with familiar independent service providers or who employ internal support staffs benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, protected, and productive.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your information network from stressful and costly service losses.
How Does My Business Start Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.