Immediate Online Support for Colorado Springs Colorado Information Networks
For businesses in Colorado Springs Colorado, Progent offers online help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional value due to the fact that they have the real-world background and are equipped with the advanced tools necessary to resolve the majority of network issues rapidly. Efficient support lowers immediate costs because solutions accumulate minimal billable minutes. Online help also eliminates the expense of sending an engineer to your office. Your company benefits even more in incidental expenses by minimizing or eliminating system outages and associated costs resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced online consulting expertise is especially valuable in environments that rely on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing model for online support is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay only for the services that you actually get. Unlike typical remote service firms, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent situations where speedy. minor fixes manage to end up as big invoices. Progent's skill at handling problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of customized technologies and proven processes which ensure the highest level of efficiency for remote help and repair for computer networks of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's online support team to access your environment without breaching corporate security.
Progent's sophisticated customer support database system stores thorough records describing the service that Progent's customers have been provided. Progent's team consultants have the benefit of the records of assistance provided to each client by every Progent engineer. This archive of problems and responses is stored as a quickly accessible support knowledge base that permits Progent's online technical engineers to share their knowledge company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced certifications and close associations with key vendors including Cisco and Microsoft open up other extensive technical databases and permit priority access to vendors' internal engineering staff so Progent's online consulting experts are able to find optimal resolutions in the least time.
Online technical support services available from Progent to businesses in Colorado Springs Colorado include:
Certified Microsoft Windows Support
Progent's Microsoft-certified remote service experts offer computer repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration support, Skype for Business Server planning and deployment consulting, Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective desktop services to assist your business to deploy, integrate, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade support as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and certifies a consultant's technical knowledge at the expert level. CCIEs can deal with even the most challenging issues associated with network infrastructure planning, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal engineers in isolating problems with IOS network management utilities and developing alternate approaches or identifying software patches. CCIEs offer excellent cost-effectiveness since their depth of experience permits them to fix problems rapidly. In common instances, less experienced engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your computer system using sophisticated on-line support technology to provide quick, safe, and affordable diagnosis and repair.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
Progent locations in Colorado Springs Metro
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's popular family of connectivity appliances by delivering services that include:
CISM and CISSP Certified Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security services to bolster the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or help you to recuperate quickly after a damaging breach. Security services available from Progent cover comprehensive data security and compliance audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; quick cleanup after malicious assaults; installing firewalls; designing secure mechanisms for off-site and mobile access; guarding your email system against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting services to help businesses of any size connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that combine physical resources along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of background providing high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote consulting services to address a wide spectrum of information technologies such as network infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server economization and simplified administration in environments that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical problems enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can provide urgent phone-based help analyzing anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
Mac OS X
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price services designed to allow small and mid-size organizations to utilize the same best-of-breed technology used by many of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all critical facets of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to complete major initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Colorado Springs Business Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk support programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all facets of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center staff of experienced information technology experts provides your computer users in Colorado Springs Colorado immediate communication with an efficient technical support resource with substantial experience delivering telephone-based consulting and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a crucial enabler of company success, and Progent's goal is to resolve and not merely record technical issues.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts Group provides phone-based advanced engineering expertise and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, programming, and training services, visit Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Colorado Springs Colorado online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your business so that your IT support is proactive rather than reactive. By detecting looming problems before they evolve into network outages, automated monitoring can ward off disruptive and costly information system failures. Progent can also assist with network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or networks based on a combination of platforms.
To get in touch with Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Colorado Springs Colorado, Progent's phone-based computer support specialists can deliver effective and economical IT help the instant your organization needs it. More than 15 years of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to solve computer problems rapidly while eliminating the cost and lost time associated with on-premises support calls.
Even if your Colorado Springs office has a local freelance support technician or employs an in-house IT staff that can deal with ordinary network issues, Progentís Microsoft certified consultants can still provide a convenient and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the knowledge to resolve sudden network crises or especially complicated integration problems.
Details of Progent's Online Computer Services for Colorado Springs Colorado
Progent's phone help, remote repair, system security consulting, and system administration services give businesses in Colorado Springs Colorado the greatest leverage for your support investment. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk services and system administration, Progent's experts can deliver your organization world class network support while allowing you to avoid the expense and hassle of running a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Colorado Springs Colorado and is also ideal for customers in more remote regions that lack technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a broad range of Microsoft support tools, technical information, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent offers online help on a per-minute basis, so you are billed only for the services you receive. Progent asks for no minimum charge for phone service and imposes no periodic subscription fee for support services provided during normal working hours. This protects you from facing big bills for quick fixes.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco offers help from on-staff professionals who have skill in designing, implementing, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's basic support services include system integration, Microsoft Exchange Server expertise, corporate security design, and Co-managed Help Desk services. Progent's Application Experts Team offers world-class consulting support in specific application areas. Help available from the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Customization
MS Project and Project Online Training
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Software Development
MySQL Management and Software Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service Programming and Debugging
By offering a full service centralized source for IT generalists and application experts, Progent can deliver timely, affordable, and thorough information technology solutions that address the specific requirements of your business.
- State of the Art Online Access Software
Protected online connectivity allows Progent's support professionals to observe exactly what your customers see. This makes it easier to find fast solutions to issues that might otherwise demand a costly onsite service call. Cutting-edge online access software and expert engineers combine to enable Progent to resolve most network problems quickly and economically. Progent is an industry leader in online support and automated system monitoring.
- Compatibility with Popular VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24x7 Support for High Network Uptime
For offices with mission-critical applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center services are intended especially for budget-conscious businesses whose clients require instant access to a Help Desk Call Center with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical expertise, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than ten years of real-world professional background, at the front lines of IT support, performing a wide variety of technical projects for an extensive array of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This means that you get not only expert technical skills, but also a consultant with field-tested methods for using computer knowledge to resolve actual network problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises visits by the minute. Consequently, you pay only for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation charge and requires no monthly commitment for services provided during regular working hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for fast solutions so you won't be forced to allow minor problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local support firms who offer scant documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every consultant to every customer. The discipline of detailing and organizing service records results in more efficient service and eliminates a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to offer 24x7 system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential problems before they cause lost productivity, system monitoring can save your IT network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.