Immediate Online Troubleshooting for Colorado Springs IT Networks
For organizations in Colorado Springs or anywhere in the state of Colorado, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure problems, as well as the services of CISSP-qualified security consultants to help with advanced security design and troubleshooting jobs.
Progent's online technical support experts provide exceptional leverage due to the fact that they have the real-world background and are equipped with the advanced tools necessary to resolve the majority of information system problems rapidly. This lowers immediate costs since service calls use up fewer chargeable minutes. Online support also avoids the expense of dispatching a consultant to your office. Your company benefits additionally with indirect costs by minimizing or eliminating system downtime and associated losses resulting from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's extensive online technical support expertise is especially helpful for organizations that rely on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.
Progent's billing model for online help is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are billed just for the services that you receive. Unlike many online support organizations, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and clean model for billing avoid scenarios where fast repairs manage to turn into major tabs. Progent's skill at handling technical issues quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of optimized tools and proven methodologies that permit the highest degree of effectiveness for remote consulting and repair for information systems of any size. Progent offers safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's online support team to access your network remotely without violating system security.
Progent's powerful service database system stores thorough histories of the service that Progent's customers have received. Progent's authorized engineers have access to the specifics of assistance delivered to every client by any consultant. This database of anomalies and resolutions is organized as a readily exploitable internal knowledge base that enables Progent's online support experts to share their experiences company-wide to ensure that the value of Progent's technical support grows over time. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft open up other vast technical support knowledge bases and allow fast access to manufacturers' internal support staff so Progent's online service specialists can arrive at optimal resolutions quickly.
Remote technical support services offered by Progent to clients in Colorado Springs and throughout the state of Colorado include:
Authorized Windows Expertise
Progent's Microsoft-expert remote service professionals offer computer problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting services, Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable PC desktop services to assist your business to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop consulting services include providing Microsoft Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure consultants, and indicates a consultant's network technology skills at the expert level. Cisco CCIEs can resolve even the most difficult problems associated with network infrastructure design, integration, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying software updates. Cisco CCIEs represent an excellent cost-effectiveness because their depth of expertise enables them to resolve problems quickly. In typical instances, less seasoned consultants can wrestle for many hours or days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can tie into your environment via sophisticated remote troubleshooting technology to provide efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading family of infrastructure products by offering services that include:
CISSP and ISSAP Premier System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection services that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help you to recover quickly after a serious breach. Security solutions available from Progent cover in depth data security and compliance evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm assaults; configuring firewalls; designing secure mechanisms for off-site and mobile access; securing your email infrastructure against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting support to help businesses of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that combine physical resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent runbook for restoring services quickly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer remote consulting services to address a broad range of information technologies including network architecture, messaging solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in environments that combine Linux with Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with migration from legacy applications to Windows or Linux-based environments. Progent's team-oriented approach to solving technical issues enables fast escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service expense.
Major Linux versions for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to utilize the same advanced technology used by many of the world's leading enterprises. The ProSight series of outsourced network management services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to deliver web-based control and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that any potential problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology projects. Progent's rates for ongoing consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables clients to complete major projects economically and on time. Progent's project-based remote engineering services include:
How Your Colorado Springs Company Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Help Desk support alternatives for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center staff of seasoned network experts provides your customers in Colorado Springs or anywhere in the state of Colorado rapid communication with a dependable network service group with extensive experience providing telephone-based help and online diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center the reputation as a significant driver of company performance, and Progent's policy is to solve rather than simply document IT problems.
- Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting Group offers remote advanced engineering expertise and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for popular Microsoft business applications including CRM, Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Colorado Springs, or anywhere in the state of Colorado, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so that your network support is proactive and automated. By uncovering potential trouble spots before they cause network outages, system monitoring can avoid disruptive and costly information system failures. Progent can also use system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks based on a combination of OS platforms.
To get in touch with Progent about urgent remote expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Colorado Springs or throughout the state of Colorado, Progent's phone-based network support engineers are ready to provide effective and economical system help whenever your company requires it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity technology to repair IT problems rapidly while avoiding the expense and lost time that comes with on-site support visits.
Even if your Colorado Springs company works with a regular independent support technician or maintains an in-house IT staff that know how to handle ordinary computer problems, Progentís Microsoft certified engineers can still provide an easy and transparent remote extension of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to address unexpected network emergencies or particularly challenging integration problems.
Details of Progent's Online Computer Support for Colorado Springs
Progent's online help, remote troubleshooting, network security expertise, and system management services give businesses in Colorado Springs or anywhere in the state of Colorado unparalleled leverage for your IT budget. Whether you require one-time telephone support and remote troubleshooting or full-time Help Desk support and network management, Progent's professionals can deliver your office world class IT support while allowing you to avoid the cost and hassle of running a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Colorado Springs and is also ideal for customers in more remote regions of Colorado that lack technicians with proven expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a wide selection of Microsoft support tools, service databases, and on-going education.
- By the Minute Billing to Reduce Expenses
Progent provides remote support on a by-the-minute billing plan, so you pay only for the services you use. Progent asks for no minimum fee for online help and requires no ongoing subscription fee for services delivered during normal working hours. This keeps you from paying big bills for routine repairs.
- Access to Cisco Certified Network Design Professionals
Progent's registered experts for Cisco can provide access to on-staff professionals who have experience in planning, deploying, and managing networking environments based on Cisco products. Progent can offer a CCIE or CCNP to help you create fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's core support offerings include system integration, MS Exchange Server expertise, network security design, and Help Desk sharing services. Progent's Experts group offers in-depth consulting expertise in specific application areas. Help offered by the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Customization
MS Project and Project Online Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management and Application Development
MySQL Database Administration and Software Design
Apple Macintosh Support
Amazon MWS Application Development
By offering a convenient one-stop source for network generalists and specialists, Progent can deliver fast, inexpensive, and thorough IT solutions that match the special needs of your company.
- State of the Art Remote Access Software
Protected online connectivity allows Progent's support professionals to observe exactly what your customers see. This makes it easier to find fast solutions to issues that could otherwise demand a costly personal service call. Effective remote connectivity tools and expert technicians together allow Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated system tracking.
- Support for Leading VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.
- Round-the-Clock Service for Maximum System Uptime
For organizations with line-of-business applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this service can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended specifically for budget-constrained organizations whose clients require immediate access to a Help Desk service with effective telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical background, refined support software, and understanding of corporate IT allow offices to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Online Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional background, in the trenches of network support, performing a wide range of technical projects for an extensive mix of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting team. This guarantees that you get not only world-class IT skills, but also a consultant with field-tested approaches for using technical knowledge to resolve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site help per minute. As a result, you are billed exclusively for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no minimum fee and requires no monthly commitment for services delivered during normal business hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or small service firms who provide scant documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by each staff member to each client. The practice of documenting and organizing support records allows more efficient service and eliminates a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few support companies to offer round-the-clock system tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your information network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.