Immediate Remote Troubleshooting for Colorado Springs Information Networks
For organizations in Colorado Springs or anywhere in the state of Colorado, Progent offers online help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered online support to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to handle high-level security design and diagnostic jobs.
Progent's remote support experts offer excellent leverage because they have the real-world experience and are equipped with the advanced technology required to resolve most network issues rapidly. Efficient support lowers immediate expenses since solutions require minimal billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company saves additionally with indirect expenses by minimizing or eliminating system outages and associated losses stemming from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive online technical support experience is especially helpful in environments that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.
Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed only for the services that you receive. In contrast to typical remote service organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for billing avoid scenarios where quick repairs somehow end up as large bills. Progent's penchant for solving problems quickly means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized tools and proven methodologies that allow the highest degree of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's online support team to communicate with your system without compromising corporate security.
Progent's sophisticated customer support reporting system includes extensive documentation of all support that Progent's clients have been provided. Progent's authorized engineers have access to the history of assistance rendered to every Progent customer by any Progent engineer. This archive of anomalies and repairs is structured as a conveniently searchable internal database that permits Progent's remote technical experts to communicate their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft make available other extensive support databases and allow fast response from manufacturers' in-house support staff so Progent's remote service experts are able to determine the most efficient resolutions quickly.
Online technical support services offered by Progent to clients in Colorado Springs and anywhere in the state of Colorado include:
Certified MS Windows Experts
Progent's Microsoft-certified online service experts offer network troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2013 application development,
Skype for Business migration support, Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop support services to assist your company to install, integrate, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure consultants, and indicates a person's networking skills at the master level. Cisco-qualified CCIEs can handle even the most complex issues occurring in network design, installation, administration, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS network management utilities and developing workarounds or locating software patches. Cisco CCIEs offer exceptional value since their deep experience enables them to find solutions for problems rapidly. In typical cases, less seasoned consultants can wrestle for hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can tie into your environment via sophisticated on-line troubleshooting tools in order to provide efficient, safe, and economical diagnosis and remediation.
Progent's CCIEs offer expertise in the entire range of Cisco's market leading selection of infrastructure appliances. Cisco technology support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Catalyst switch support, Nexus switch consulting and support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet APs planning and integration expertise, Cisco WiFi controllers support Services, Cisco VPN engineering services, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Qualified Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions that can strengthen the safety of your Windows, macOS and OS X, or Linux environment against attacks or assist your business to recover quickly following a serious breach. Security support services available from Progent cover comprehensive data security and compliance assessment using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick cleanup after malicious attacks; installing firewalls; establishing safe techniques for off-site and mobile communication; protecting your email system against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Progent offers expert remote support services to help companies of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that combine physical resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent workflow for recovering services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote consulting services to cover a broad array of information technologies including network infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Windows integration. For server consolidation and simplified administration in networks that include Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to Windows or Linux-powered solutions. Progent's group-based approach to resolving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency remote help diagnosing problems affecting UNIX/Linux networks powered by popular variants of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's leading corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all critical aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their networking hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so that any looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is designed to help assess your organization's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these important fields of information technology allows clients to execute major projects economically and on schedule. Progent's project-based online engineering services include:
How Your Colorado Springs Business Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Call Center service offerings for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing support services are intended for companies who don't have the money or time to create an in-house Call Center but who need quick response from an efficient Help Desk Call Center with proficient telephone support as well as the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Call Center is intended for larger companies and serves as a transparent supplement to your established Help Desk organization. Progent's Virtual Call Center can serve as a an escalation resource for the toughest network challenges, or be available in hectic instances when your other service providers are overwhelmed.
Progent's Call Center team of veteran network experts offers your clients in Colorado Springs or anywhere in the state of Colorado instant access to a dependable support group with substantial background offering phone consulting and remote diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center recognition as a major contributor to business productivity, and Progent's target is to solve rather than merely annotate network issues.
- Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff can supply online and in-depth engineering support and education in specific application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for popular Microsoft business applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's expertise, customization, and education services, visit Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in Colorado Springs, or anywhere in the state of Colorado, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your environment so that your IT maintenance is proactive and automated. By spotting possible trouble spots before they grow into full-scale emergencies, system monitoring can avoid stressful and costly network crises. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or networks that incorporate multiple platforms.
To contact Progent about urgent remote assistance with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Colorado Springs or throughout the state of Colorado, Progent's online network support specialists are ready to provide effective and affordable system help the instant your company needs it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine online access tools to solve IT problems rapidly while avoiding the expense and lost time associated with on-site service calls.
Even if your Colorado Springs organization relies on a local freelance support technician or employs a full time IT staff that know how to deal with day-to-day computer issues, Progentís Microsoft certified engineers are available to provide an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the knowledge to deal with sudden system emergencies or particularly challenging integration projects.
Benefits of Progent's Network Help for Offices in Colorado Springs
Progent's remote network troubleshooting services allow your Colorado Springs organization to realize the benefits of timely, enterprise-grade IT support without the cost of managing an in-house IT staff. Your network will acquire greater business value by becoming more reliable, efficient, and secure. Advantages to your business include:
- Seamless virtual expansion of your local support resources
With most businesses in Colorado Springs and throughout Colorado, local network support providers, whether made up of outside consultants or a full-time maintenance staff, can deal with the majority of technical problems. On the other hand, major troubles might occur when your regular support personnel are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your usual service people. In these situations, Progent's online service experts give you an easy, quick, and budget-friendly solution to supplement your local help and to pass on useful knowledge to improve your ability to handle future issues locally.
- Less Reliance on Freelance Service Providers
For IT support, smaller offices often depend on independent freelance consultants. Although independent consultants carry less internal costs than larger service companies and can afford to charge marginally less, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in training, the absence of fallback personnel may force your business to go without assistance during an emergency. As your business grows, system downtime and problems with vital applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of backup service experts to insure your IT system is always available.
- Build a Scalable Foundation for Seamless Expansion
Organizations often start with an IT system created on a modest budget. Lacking a scalable framework, band-aid fixes can get piled onto a shaky foundation. As a network grows, reliability and scalability issues can hinder the success of the organization. Such badly built environments need proper analysis, intelligent strategic planning, and broad-based IT expertise to upgrade to a system infrastructure able to deliver the solid foundation to handle vital business requirements and facilitate downstream expansion.
- Work with Problem Solvers Instead of Technology Resellers
Smaller businesses need advice and technical education to navigate through an increasingly complex array of product alternatives available for promoting business growth and enhancing productivity. They do not need a network consultant who is attempting to resell a specific vendor's technology. IT consulting and product selling can result in a scenario where the proposed
solution is designed around a profitable product rather than the genuine needs of a client. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to align technical expertise with the real needs of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT expertise, refined support software, and understanding of corporate IT allow offices to escape the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Start Getting Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world professional background, at the front lines of IT support, performing a wide variety of IT projects for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting staff. This guarantees that you get not only expert technical capability, but also a support engineer with proven approaches for using computer knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises visits by the minute. As a result, you are charged just for delivered services. Progent does not impose a higher rate for after-hours or priority service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no minimum fee and requires no monthly commitment for support services delivered during regular business hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for quick repairs so you will not be forced to allow less critical problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or local service firms who provide scant documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support reports sent by every staff member to every customer. The discipline of documenting and organizing support records allows more efficient service and eliminates a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few support firms to offer 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your information network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.