Immediate Remote Support for Colorado Springs Colorado IT Networks
Fast Phone Help for Colorado Springs NetworksFor businesses located in Colorado Springs Colorado, Progent provides online support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, plus the services of CISSP-certified security experts to help with high-level security architecture and diagnostic jobs.

Progent's online support engineers offer excellent value due to the fact that they have the real-world background and have access to the sophisticated technology needed to solve most network problems rapidly. This lowers direct expenses since solutions use up minimal chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company benefits additionally in incidental expenses by minimizing or eliminating system outages and associated losses resulting from business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced remote consulting expertise is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you are charged only for the support that you receive. Unlike many remote support companies, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing do away with situations where fast solutions manage to turn into major bills. Progent's skill at solving technical issues quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized technologies and field-tested methodologies that allow the maximum degree of efficiency for remote consulting and troubleshooting for IT networks of any size. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's Technical Response Center to access your company's system remotely without violating system security.

Progent's proven service reporting system keeps thorough histories of the service that Progent's customers have received. Progent's staff consultants have the benefit of the history of services rendered to each Progent client by every engineer. This database of anomalies and solutions is structured as a conveniently retrievable proprietary database that permits Progent's online technical experts to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves over time. Progent's extensive list of certifications and close relationships with key industry leaders including Cisco and Microsoft open up other massive technical databases and permit priority access to manufacturers' internal product engineers with the result that Progent's remote service specialists are able to come up with optimal resolutions promptly.

Remote technical services offered by Progent to customers in Colorado Springs Colorado include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the world's top enterprises. Progent's ProSight line of outsourced network management services addresses all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to deliver centralized control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the services of world-class online consulting professionals for contract information technology programs. Billing rates for longer-term consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables clients to execute major projects within budget and on time. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk team of experienced information technology experts provides your workers in Colorado Springs Colorado instant assistance from a reliable technical support group with substantial experience delivering telephone-based help and online repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center the reputation as a crucial driver of business efficiency, and Progent's intent is to fix rather than merely track IT problems.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting staff provides phone-based and in-depth consulting support and training in special application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, custom development, and education services, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Colorado Springs Colorado online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your business so that your computer maintenance is proactive rather than reactive. By exposing potential issues before they result in full-scale emergencies, system monitoring can minimize stressful and expensive service breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks that support a mix of operating systems.
How Your Colorado Springs Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Colorado Springs Colorado, Progent's phone-based computer support specialists can deliver expert and economical IT support the instant your business needs it. More than a decade of offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine online access technology to solve computer problems quickly while eliminating the expense and lost time that comes with on-premises service visits.

Even if your Colorado Springs business deals with a regular independent consultant or maintains a full time organization that can deal with typical network issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either don't have the time or the knowledge to deal with unexpected network emergencies or especially complex integration problems.

Features of Progent's Remote Network Support for Colorado Springs Colorado
Progent's online support, remote repair, network security consulting, and network management services give offices in Colorado Springs Colorado the greatest leverage for your IT investment. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk support and network administration, Progent's experts can provide your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT expertise, refined remote support tools, and understanding of enterprise networking enable offices to avoid the limitations of excessive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry background, at the forefront of network support, executing a wide range of IT tasks for an extensive array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This means that you get not only expert IT capability, but also a support engineer with proven approaches for applying technical knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person help by the minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no initialization charge and requires no monthly commitment for services provided during regular working hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you will not be forced to allow minor problems to fester.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small service organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by each staff member to each client. The discipline of detailing and archiving support records allows more efficient support and eliminates a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 system tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can keep your IT network from stressful and costly availability losses.
How Does Our Company Begin Receiving Online Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



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    Microsoft allows you to create seamless hybrid environments that combine Office 365 and on-premises Exchange systems. This allows you to have certain Exchange mailboxes located on your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can help your organization with any phase of planning, integrating and troubleshooting your hybrid Office 365 Exchange Online solution. Progent's Exchange specialists can deliver occasional support to help you resolve challenging technical issues and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 initiative is completed on schedule and within budget.

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    Progent uses an enterprise-class service reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or small support organizations who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation sent by every staff member to each customer. The practice of documenting and organizing support activity allows more efficient service and eliminates a variety of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.

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    Progentís Technical Response Center offers nationwide extended hours remote support for IT networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support engineers provide after-hours telephone support and remote direct computer connection to troubleshoot and repair network problems quickly and economically. The scope of technical expertise represented by Progent's staff of country-wide service engineers makes it possible to escalate even the toughest problems to qualified experts as needed. For critical problems, the Technical Response Center endeavors to answer your request for support within one hour.

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    Progent can assist you in any and all facets of your upgrade to Microsoft Exchange 2016 including designing high availability architecture for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; determining storage capacity required for your virtual machines, mailbox databases and logs; setting up hardware load balancing (HLB) for high-availability client access services; designing, building and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; preparing the firewall; resolving SSL issues; providing client remediation with Office desktop or Office 365; and configuring Outlook on the web.

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