Fast Online Troubleshooting for Colorado Springs Colorado IT Networks
Urgent Remote Consulting for Colorado Springs NetworksFor companies in Colorado Springs Colorado, Progent provides remote help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve challenging networking problems, as well as the assistance of CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote support experts offer exceptional value due to the fact that they possess the real-world background and are equipped with the sophisticated tools required to solve the majority of network problems quickly. This reduces direct costs since service calls require fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization saves additionally in indirect expenses by reducing or avoiding system outages and associated losses stemming from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote consulting know-how is especially valuable in environments that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the support that you receive. Unlike typical remote support companies, Progent imposes no startup fee or minimum fees. Progent's per-minute granularity and simple model for pricing prevent situations where speedy. minor fixes somehow end up as major bills. Progent's penchant for disposing of problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized tools and proven methodologies that allow the highest level of efficiency for online technical support and troubleshooting for information networks of any size. Progent provides safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's remote service group to interface to your computer system remotely without compromising corporate security.

Progent's sophisticated service reporting application includes thorough records of the support that Progent's clients have received. Progent's team consultants have the benefit of the history of assistance delivered to every Progent client by every engineer. This database of anomalies and resolutions is stored as a readily accessible support database that permits Progent's remote support professionals to share their knowledge with the whole team to ensure that the value of Progent's support services grows daily. Progent's advanced certifications and close relationships with key vendors such as Cisco and Microsoft open up other vast support databases and allow priority response from vendors' internal product engineers with the result that Progent's online consulting specialists are able to arrive at optimal resolutions promptly.

Online technical support services available from Progent to businesses in Colorado Springs Colorado include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and mid-size businesses to utilize the same advanced technology used by some of the industry's top enterprises. Progent's ProSight line of network monitoring and management services addresses all critical aspects of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the complete threat progression including filtering, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your data backup operations and allow non-disruptive backup and rapid recovery of vital files/folders, applications, images, and VMs. ProSight DPS lets your business protect against data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, user error, malicious insiders, or software glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic IT system. Besides optimizing the protection and reliability of your IT environment, Progent's patch management services allow your IT team to concentrate on line-of-business projects and activities that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected application and give your password you are requested to confirm your identity on a device that only you have and that uses a different network channel. A wide range of out-of-band devices can be utilized as this second form of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register several validation devices. For more information about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special areas of computer technology enables customers to execute major initiatives economically and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Call Center consulting support can assist you in establishing an efficient new Help Desk Call Center or enhancing your established one, identifying or enhancing Help Desk software to address the particular requirements of your business, or adding temporary phone support staff to supplement your internal Call Center resources to handle high-demand events such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of experienced network professionals provides your clients in Colorado Springs Colorado rapid assistance from an effective support resource with years of background delivering telephone-based support and online diagnostics for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a crucial contributor to business performance, and Progent's aim is to resolve rather than merely record IT problems.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting Group can supply remote and in-depth consulting expertise and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Office Excel. For more about Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Colorado Springs Colorado online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your business so your network maintenance is proactive and automated. By anticipating possible trouble spots before they evolve into downtime, automated monitoring can avoid stressful and expensive service crises. Progent can also utilize network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems based on a combination of OS platforms.
How Your Colorado Springs Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Colorado Springs Colorado, Progent's online network support engineers are ready to deliver professional and cost-effective system support whenever your organization needs it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access technology to solve IT problems quickly while eliminating the cost and lost time associated with on-premises service calls.

Even if your Colorado Springs company works with a local freelance consultant or maintains a full time organization that can deal with typical network issues, Progent�s Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the time or the experience to deal with unexpected system emergencies or particularly complex integration problems.

Details of Progent's Online Computer Services for Colorado Springs Colorado
Progent's online help, remote troubleshooting, network security expertise, and network administration services give companies in Colorado Springs Colorado the greatest leverage for your IT budget. Whether you require one-time phone help and remote network repair or ongoing Help Desk call center support and system administration, Progent's professionals can provide your office world class IT support while permitting you to eliminate the cost and administration overhead of running a large internal IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT experience, fine tuned remote support software, and familiarity with corporate IT allow offices to escape the pitfalls of exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional experience, in the trenches of network service, executing a broad variety of technical tasks for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This guarantees that you get not only expert IT help, but also a support engineer with proven methods for applying technical knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site help per minute. As a result, you are invoiced just for received services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Businesses who utilize familiar independent consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 network monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, system monitoring can save your IT network from painful and costly availability losses.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.



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    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Small companies who work with trusted freelance service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, secure, and productive.

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    Progent's Cisco CCIE-certified networking experts can provide advanced support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.

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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats.

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    Progent can assist you to design a migration to Microsoft Teams from Skype for Business or Lync Server and configure, manage, and troubleshoot a cloud-based or hybrid deployment of Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange, SharePoint, and your phone system.

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    Progent provides small organizations two low-cost network security evaluation packages that provide, at a set price, remotely administered scans of your security profile which are evaluated by certified security engineers who interpret the data collected by the remote scan, deliver objective evaluations of your existing network security, and offer suggestions for enhancements. Progent has developed two complementary network security inventory scanning packages for external and internal scanning that are priced to meet the budgets of small companies while providing enterprise-quality evaluations of your IT network's vulnerability to attack.

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    Progent's Microsoft-certified experts can show you how to evaluate the business case for implementing SharePoint 2007, advise you on the most appropriate version of Microsoft SharePoint Server for your circumstances, provide setup and deployment services, assist you to set up MS SQL Server as a back-end DBM, improve your network infrastructure, integrate your off-the-shelf and custom application programs to operate with SharePoint Portal Server 2007, design a comprehensive security strategy that includes portal technology, and deliver maintenance and Help Desk services.

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    Progent's Microsoft certified engineers can help your company to pilot Microsoft Windows 7 to verify application compatibility and to determine its performance and reliability running in your environment. Progent's consultants can also help you to assess the potential business value of adopting Windows 7. If you decide that Windows 7 fits your business, Progent can assist you to plan and implement a smooth upgrade to Windows 7 from a an older version of Microsoft Windows.

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