Fast and Affordable Online Help for Colorado Springs Colorado Computer Networks
Urgent Phone Consulting for Colorado Springs NetworksFor organizations located in Colorado Springs Colorado, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic issues.

Progent's remote support engineers offer excellent value because they possess the practical background and are equipped with the sophisticated tools necessary to solve most network issues rapidly. This lowers immediate expenses because solutions require fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your office. Your company benefits even more with indirect expenses by minimizing or eliminating system downtime and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online consulting experience is especially helpful in environments that depend on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's billing model for remote help is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe exclusively for the services that you actually get. Unlike typical remote service companies, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and simple policy for pricing do away with situations where fast repairs somehow turn into big tabs. Progent's skill at dealing with technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized technologies and field-tested processes that allow the highest level of effectiveness for remote technical support and troubleshooting for computer systems of any size. Progent's remote service group can connect to your computer system remotely without violating corporate security.

Progent's advanced customer support database application stores detailed records of the support that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of assistance delivered to each customer by every Progent consultant. This database of issues and repairs is stored as a quickly exploitable support knowledge base that permits Progent's remote support engineers to share their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft open up additional extensive technical knowledge bases and permit fast access to manufacturers' in-house product engineers so Progent's remote consulting experts are able to find the most efficient resolutions promptly.

Online technical support services provided by Progent to customers in Colorado Springs Colorado include:

ProSight Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, subscription-based services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's top corporations. Progent's ProSight line of network management outsourcing services addresses all key areas of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they can impact productivity. Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of in-depth reporting plug-ins created to integrate with the industry's leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and enable non-disruptive backup and fast restoration of important files/folders, applications, system images, and virtual machines. ProSight DPS helps your business avoid data loss caused by equipment failures, natural calamities, fire, malware like ransomware, human mistakes, malicious insiders, or software glitches. Managed services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected application and give your password you are requested to confirm who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be used for this added means of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register several validation devices. To learn more about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Shared Call Desk: Outsourced and Co-managed IT Support Desk Services
    Progent's Co-managed Help Desk Service offers a seamless supplement to your internal IT support organization. User access to the Help Desk, delivery of technical assistance, problem escalation, trouble ticket creation and updates, performance metrics, and maintenance of the support database are consistent whether issues are taken care of by your internal network support resources, by Progent's team, or by a combination. You have complete flexibility to extend or shrink your share of technical support work as required. Progent provides initial installation and provisioning of the professional services automation (PSA) software as well as documentation, validation and education. To find out more about ProSight Co-Managed Help Desk, visit ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a flexible and affordable solution for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving IT network. In addition to optimizing the security and reliability of your computer network, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on line-of-business initiatives and tasks that derive maximum business value from your network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup system that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important fields of information technology allows clients to complete major projects economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk service options for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk Call Center consulting support can assist you in creating an effective new Help Desk or revamping your current one, identifying or enhancing Call Center software products to handle the unique requirements of your company, or adding occasional phone support personnel to work with your in-house Help Desk Call Center team to handle high-demand events like software migrations, major upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of veteran information technology consultants gives your computer users in Colorado Springs Colorado instant communication with a reliable network service resource with extensive experience providing telephone-based help and online troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a solid contributor to company performance, and Progent's goal is to fix instead of just record technical issues.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Group provides online advanced engineering expertise and education in special application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for Microsoft business applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information concerning Progent's expertise, customization, and training services, visit Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center2, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Colorado Springs Colorado remote IT infrastructure monitoring by providing System Center Operations Manager consulting services. Progent can configure Operations Manager to fit your environment so that your computer support is proactive and automated. By spotting emerging problems before they expand into downtime, proactive monitoring can head off stressful and expensive service failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that incorporate a variety of platforms.
How Your Colorado Springs Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Colorado Springs Colorado, Progent's online computer support engineers can deliver effective and economical IT support the moment your company needs it. More than two decades of delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access technology to repair computer problems quickly while avoiding the expense and lost time associated with on-premises support visits.

Even if your Colorado Springs business has a regular independent support technician or maintains an in-house IT staff that know how to handle day-to-day computer issues, Progent's Microsoft certified engineers can provide an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the experience to handle unexpected system emergencies or particularly challenging integration problems.

Features of Progent's Online Network Services for Colorado Springs Colorado
Progent's phone help, remote repair, system security consulting, and network management services give businesses in Colorado Springs Colorado the greatest leverage for your support investment. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk support and network management, Progent's experts can provide your office enterprise-level network support while allowing you to eliminate the expense and hassle of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT knowledge, fine tuned remote support software, and familiarity with enterprise networking enable businesses to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry background, in the trenches of network support, executing a wide variety of IT projects for a large array of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting personnel. This means that you get not only expert IT capability, but also a support engineer with proven approaches for applying technical knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises visits by the minute. Consequently, you are charged only for delivered services. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for services provided during regular business hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you won't be tempted to allow less critical problems to fester.

  • Complete Records of IT Services
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or local service firms who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by each staff member to every client. The discipline of documenting and organizing support activity allows more efficient service and avoids a variety of common problems such as when a service client is effectively held hostage to a consultant who won't let go of vital service information.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your information network from stressful and expensive availability losses.
How Does My Business Begin Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.



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