Fast Online Technical Support for Colorado Springs Colorado Networks
For businesses located in Colorado Springs Colorado, Progent offers remote technical support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle complex networking problems, plus the services of CISSP-qualified security consultants to help with advanced security design and troubleshooting issues.
Progent's remote technical support experts offer exceptional value due to the fact that they have the real-world experience and have access to the advanced technology required to solve most network problems quickly. Efficient support lowers direct costs since service calls accumulate minimal chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more in indirect expenses by minimizing or eliminating network downtime and related losses stemming from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote technical support know-how is particularly valuable in environments that depend on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's pricing policy for online support is structured to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. Unlike typical remote service firms, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing avoid situations where speedy. minor solutions manage to end up as large tabs. Progent's skill at solving technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of customized tools and proven methodologies which promote the maximum level of efficiency for remote technical support and repair for computer systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's remote service group to access your network remotely without violating network security.
Progent's powerful technical support reporting system maintains detailed documentation for the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of assistance provided to each customer by every Progent engineer. This archive of problems and repairs is structured as a readily exploitable proprietary knowledge base that enables Progent's remote technical engineers to share their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's extensive list of accreditations and working associations with key industry leaders including Cisco and Microsoft open up additional massive support knowledge bases and allow quick access to manufacturers' in-house support staff with the result that Progent's remote service specialists are able to come up with the most efficient solutions quickly.
Online technical support services offered by Progent to clients in Colorado Springs Colorado include:
Certified MS Windows Experts
Progent's Microsoft-premier remote support engineers offer computer system repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist your company with a wide range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration support, Microsoft Teams integration, Skype for Business planning and deployment support, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop services to assist you business to install, integrate, troubleshoot, and manage workstations and laptops based on Windows. Progent's PC desktop support services include providing Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network consultants, and indicates a person's technical skills at the master level. Cisco-qualified CCIEs can resolve even the most difficult challenges encountered in network infrastructure planning, integration, administration, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing problems with IOS Software network administration utilities and developing workarounds or locating program updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their broad experience allows them to resolve problems rapidly. In many instances, less seasoned engineers can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can tie into your environment by means of the latest on-line support technology to provide quick, secure, and economical diagnosis and remediation.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
Progent locations in Colorado Springs Metro
Progent's Cisco CCIEs offer assistance with all of Cisco's industry-leading family of connectivity devices by offering services such as:
CISSP and ISSAP Premier System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection services that can enhance the safety of your Windows, macOS and OS X, Linux network against attacks or assist your business to recuperate rapidly following a damaging penetration. Security support services offered by Progent include: in depth network security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm attacks; installing firewalls; establishing secure architectures for off-site and mobile communication; securing your messaging system against spam and DHA attacks; and initiating 24x7 proactive monitoring.
Progent offers advanced online support services to help organizations of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for recovering applications and services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can generate reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer phone-based support services to cover a broad spectrum of computer technologies such as network architecture, email systems, network and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified administration in environments that combine Linux and Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux solutions. Progent's group-oriented methodology for solving technical issues enables fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.
Major Linux variants for which Progent can provide expert support include:
ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services intended to enable small and mid-size organizations to utilize the same advanced technology used by some of the world's top enterprises. The ProSight series of IT management outsourcing services covers all critical facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the entire threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup technology companies to create ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and track your data backup operations and enable non-disruptive backup and fast restoration of critical files, apps, images, plus VMs. ProSight DPS lets your business protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or software bugs. Managed services in the ProSight Data Protection Services family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed backup services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to provide centralized control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for special information technology projects. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special areas of information technology enables clients to execute major projects economically and on time. Progent's project-based online consulting services include:
How Your Colorado Springs Business Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Call Center programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Call Center consulting expertise can aid you in building an efficient new Call Center or improving your established one, selecting or enhancing Help Desk Call Center software products to address the particular demands of your corporation, or providing occasional phone support personnel to work with your in-house Call Center group to handle unusually busy situations such as software migrations, mass upgrades, or installing new business software.
Progent's Help Desk Call Center staff of veteran network consultants offers your customers in Colorado Springs Colorado instant access to an effective network service group with years of experience providing telephone-based support and online troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk perception as a crucial enabler of business performance, and Progent's aim is to fix and not just report technical problems.
- Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts staff provides phone-based advanced consulting expertise and education in special application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Colorado Springs Colorado remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so your network maintenance is proactive rather than reactive. By anticipating potential trouble spots before they result in crashes, remote monitoring can head off stressful and expensive service failures. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or environments that support multiple platforms.
To contact Progent about urgent phone-based support with Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Colorado Springs Colorado, Progent's phone-based computer support engineers can provide effective and economical system support the moment your organization requires it. More than 15 years of delivering online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine remote access tools to fix network problems rapidly while eliminating the cost and lost productivity associated with on-premises support visits.
Even if your Colorado Springs office relies on a local independent support technician or maintains a full time IT staff that know how to deal with day-to-day network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to deal with sudden network emergencies or especially complicated integration problems.
Advantages of Progent's IT Support for Companies in Colorado Springs Colorado
Progent's online technical help services enable your Colorado Springs organization to enjoy the benefits of on-call, enterprise-grade IT support without the expense of maintaining a full-time IT organization. Your network will acquire greater business value by being increasingly available, productive, and secure. Advantages to your company include:
- Convenient remote expansion of your local support resources
With most companies in Colorado Springs Colorado, nearby network support providers, whether made up of outside consultants or an in-house IT staff, can take care of typical network problems. However, IT crises can occur when local support personnel are too busy or absent, and some problems may stem from technology that is unfamiliar to your local support people. In these cases, Progent's on-call support specialists provide an easy, fast, and economical way to augment your regular help and to pass on valuable knowledge to improve your ability to handle future issues locally.
- Reduced Reliance on Individual Consultants
For IT maintenance, smaller companies often depend on individual freelance service providers. While freelance service people carry less overhead than big support firms and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on vacation, or in training, the lack of backup help may force your company to go without assistance during an emergency. As your business expands, network unavailability and problems with critical applications are more expensive. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a reliable source of reserve service expertise to insure your network stays available.
- Build a Scalable Foundation for Seamless Expansion
Businesses typically begin with an IT architecture implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes can get thrown onto an unstable foundation. When a network grows, reliability and scalability issues can hinder the success of the business. These badly designed environments require careful assessment, intelligent long-term planning, and broad-based technical knowledge to upgrade to a network infrastructure that can provide the stable foundation to handle critical business requirements and simplify future growth.
- Interact with Problem Solvers Rather Than Technology Sellers
Smaller businesses need guidance and technical education to negotiate an ever more complicated array of product alternatives available for promoting business growth and enhancing productivity. These companies do not need a computer consultant who is attempting to resell a specific vendor's products. IT consulting and product sales can result in a scenario where the recommended
solution is designed around a profitable technology rather than the true requirements of a client. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to match IT consulting with the real needs of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable companies to escape the pitfalls of excessive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does My Business Begin Getting Remote Computer Support from Progent?
- Certified Expertise in Microsoft's Complete Range of Server Platforms
Progent can provide world-class support for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 upgrades, Windows 2003 Server maintenance, MS Exchange 2019 deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person visits by the minute. As a result, you pay just for received services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for fast fixes so you won't be tempted to permit simple problems to fester.
- Full Documentation of IT Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small service firms who offer scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation sent by every staff member to every customer. The discipline of detailing and organizing service records allows more effective support and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít release vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your information network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.