Immediate Remote Support for Colorado Springs Computer Networks
For businesses in Colorado Springs or anywhere in the state of Colorado, Progent offers remote technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, as well as the assistance of CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting issues.
Progent's online technical support engineers offer excellent value due to the fact that they possess the practical background and are equipped with the advanced technology necessary to solve most information system issues quickly. Efficient support reduces immediate expenses since solutions use up minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your organization benefits even more with incidental expenses by minimizing or eliminating system downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting expertise is particularly valuable in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.
Progent's billing model for online support is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the support that you receive. Unlike typical remote service organizations, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing do away with scenarios where quick repairs somehow end up as big bills. Progent's penchant for solving technical issues quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized tools and field-tested processes which allow the maximum level of efficiency for remote technical support and troubleshooting for computer systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to communicate with your environment without compromising network security.
Progent's sophisticated customer support reporting application keeps thorough records for the service that Progent's clients have been provided. Progent's authorized service personnel have access to the specifics of services delivered to each customer by any Progent consultant. This database of anomalies and repairs is organized as a readily accessible proprietary knowledge base that permits Progent's remote technical professionals to share their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and working relationships with major industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and allow quick response from manufacturers' internal engineering staff so Progent's online consulting experts are able to arrive at the most efficient resolutions quickly.
Remote support provided by Progent to businesses in Colorado Springs and anywhere in the state of Colorado include:
Authorized MS Windows Expertise
Progent's Microsoft-expert remote service experts can deliver network problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server application development,
Skype for Business Server planning and deployment support, Lync Server integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of affordable desktop support services to help your company to install, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the management of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network professionals, and certifies a person's technical skills at the expert level. Cisco-qualified CCIEs can deal with the most difficult challenges encountered in network infrastructure design, deployment, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with IOS Software network management utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness because their depth of expertise permits them to solve problems rapidly. In many instances, less seasoned consultants can wrestle for hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your computer system using sophisticated remote support tools in order to perform efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading selection of infrastructure appliances. Cisco networking consulting offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless APs consulting services, Cisco wireless controllers support Services, Cisco VPN engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions that can enhance the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to clean up quickly following a damaging penetration. Security support services available from Progent cover thorough network security and compliance analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick cleanup after virus and worm attacks; configuring firewalls; designing safe techniques for remote and mobile communication; securing your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that utilize local resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent process for recovering applications and services rapidly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to confirm full service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote consulting services to address a wide array of information technologies such as network infrastructure, email systems, system and process security, plus UNIX and Windows coexistence. For server economization and easy management in networks that combine Linux with Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux-powered environments. Progent's group-oriented approach to solving network problems enables quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers support costs.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to enable small and mid-size businesses to utilize the same best-of-breed technology used by many of the world's top enterprises. Progent's ProSight line of network monitoring and management services covers all key areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special fields of information technology allows clients to complete major initiatives economically and on time. Progent's project-based online consulting services include:
How Your Colorado Springs Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Help Desk support alternatives for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for companies who lack the money or time to support an in-house Call Center but who want fast response from an effective Call Center with professional telephone support plus the technical depth to escalate the most challenging problems to high-level consultants.
Progent's Call Center consulting support can assist you in creating an efficient new Call Center or enhancing your current one, evaluating or modifying Call Center software to handle the particular requirements of your business, or adding occasional online staff to reinforce your existing Help Desk team to deal with high-demand scenarios such as software transitions, major updates, or installing brand new applications.
Progent's Call Center team of veteran information technology professionals provides your workers in Colorado Springs or anywhere in the state of Colorado rapid access to a dependable technical support group with substantial background providing telephone-based help and remote repair service for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center perception as a significant enabler of company efficiency, and Progent's goal is to fix instead of merely report network problems.
- Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting Group offers remote professional engineering expertise and training in key business application fields such as ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, programming, and training services, see Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver businesses in Colorado Springs, or anywhere in the state of Colorado, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your environment so that your IT support is proactive and automated. By spotting possible problems before they evolve into full-scale emergencies, automated monitoring can avoid disruptive and costly network crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems that incorporate multiple operating systems.
To get in touch with Progent about urgent remote expertise with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Colorado Springs or anywhere in the state of Colorado, Progent's phone-based network support engineers are ready to provide professional and economical system help whenever your business has to have it. More than a decade of providing remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to solve IT problems rapidly while eliminating the cost and lost productivity associated with on-premises service visits.
Even if your Colorado Springs organization relies on a regular independent consultant or maintains an in-house organization that know how to deal with common network problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the time or the experience to address sudden system crises or particularly challenging integration problems.
Details of Progent's Remote Computer Services for Colorado Springs
Progent's phone support, Internet-based repair, network security expertise, and system administration services give companies in Colorado Springs or throughout the state of Colorado unparalleled leverage for your IT investment. Whether you require one-time phone support and remote network repair or full-time Help Desk outsourcing services and network management, Progent's professionals can provide your business world class network support while permitting you to eliminate the expense and administration overhead of running a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Colorado Springs and is also ideal for customers in more remote areas of Colorado that lack technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a broad array of Microsoft support tools, technical databases, and continuing education.
- Per Minute Rates to Minimize Costs
Progent provides remote help on a by-the-minute basis, so you pay only for the support you use. Progent requires no minimum fee for online support and requires no periodic subscription fee for support services provided during regular working hours. This protects you from paying big bills for routine fixes.
- Access to Cisco Certified Network Design Professionals
Progent's certified experts for Cisco can provide help from authorized specialists who have experience in planning, implementing, and managing networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and secure infrastructure for local and remote networking.
- Application Experts Group
Progent's basic support offerings consist of technology integration, MS Exchange expertise, corporate security design, and Help Desk Call Center support. Progent's Experts group offers world-class consulting support in critical business applications. Support offered by the Application Experts staff includes:
Dynamics GP Consulting and Programming
Microsoft Project and Project Online Support
Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
BI Reporting Development and Training
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Project Management and Software Programming
MySQL Management Support and Application Programming
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a full service one-stop resource for IT generalists and specialists, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that fit the special requirements of your business.
- Advanced Online Access Tools
Protected online access allows Progent's support professionals to see exactly what your customers see. This makes it possible to find fast solutions to problems that might otherwise require a costly personal service call. State-of-the-art remote access software and experienced engineers together allow Progent to repair most network issues quickly and economically. Progent is a pioneer in offsite support and remote system monitoring.
- Compatibility with Mainstream VPN Products
Progent can provide secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- Round-the-Clock Support for High System Uptime
For organizations with mission-critical applications, Progent can provide optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended especially for budget-conscious businesses whose workers require instant access to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical background, refined remote support tools, and understanding of enterprise networking enable businesses to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Start Getting Remote Technical Help from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent offers in-depth support for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 R2 expertise, Windows Server 2003 upgrades, MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person help by the minute. Consequently, you are charged exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services provided during normal working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you will not be forced to permit less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces little competition. Companies who utilize trusted independent service providers or who employ in-house IT staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to provide round-the-clock network monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your IT network from stressful and expensive availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.