Online Network Consulting for

Immediate Remote Troubleshooting for Colorado Springs Information Networks
For organizations in Colorado Springs or anywhere in the state of Colorado, Progent offers online help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered online support to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to handle high-level security design and diagnostic jobs.

Progent's remote support experts offer excellent leverage because they have the real-world experience and are equipped with the advanced technology required to resolve most network issues rapidly. Efficient support lowers immediate expenses since solutions require minimal billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company saves additionally with indirect expenses by minimizing or eliminating system outages and associated losses stemming from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive online technical support experience is especially helpful in environments that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed only for the services that you receive. In contrast to typical remote service organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for billing avoid scenarios where quick repairs somehow end up as large bills. Progent's penchant for solving problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized tools and proven methodologies that allow the highest degree of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's online support team to communicate with your system without compromising corporate security.

Progent's sophisticated customer support reporting system includes extensive documentation of all support that Progent's clients have been provided. Progent's authorized engineers have access to the history of assistance rendered to every Progent customer by any Progent engineer. This archive of anomalies and repairs is structured as a conveniently searchable internal database that permits Progent's remote technical experts to communicate their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft make available other extensive support databases and allow fast response from manufacturers' in-house support staff so Progent's remote service experts are able to determine the most efficient resolutions quickly.

Online technical support services offered by Progent to clients in Colorado Springs and anywhere in the state of Colorado include:

• Certified MS Windows Experts
  Progent's Microsoft-certified online service experts offer network troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist your company with a broad variety of platform support including Windows Server 2016 migration for hybrid systems, Windows Server 2012 R2 integration, Windows Server 2008 migration, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2013 design, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server planning, Microsoft Office Access Application Development, SBS Server consulting, and Windows Essentials cloud integration.

  Progent also offers a broad array of cost-effective PC desktop consulting and support services to assist your business to deploy, integrate, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your cloud-connected mobile devices.

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
  The Cisco CCIE credential is the top accreditation for network infrastructure engineers, and certifies an individual's network technology knowledge at the master level. Cisco-qualified CCIEs can resolve the most difficult issues occurring in network design, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS network management tools and developing alternate approaches or identifying program patches. CCIEs represent an exceptional cost-effectiveness since their broad expertise allows them to find solutions for problems quickly. In typical instances, less seasoned engineers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can interface to your network by means of sophisticated on-line support tools to provide efficient, secure, and economical analysis and remediation.

  Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling selection of networking products. Cisco infrastructure expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Wireless Access Points consulting services, Cisco WiFi controllers integration consulting, Cisco VPN and Security engineering expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.

• CISSP, ISSAP, and CISM Qualified Network Security Consultants
  Progent's qualified CISM and CISSP security and compliance consultants offer a range of system protection solutions to bolster the safety of your Windows, Apple macOS and OS X, Linux environment against assaults or assist you to clean up quickly after a damaging penetration. Security solutions available from Progent cover thorough information security and compliance audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; configuring firewalls; building safe techniques for remote and mobile access; defending your email system against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.

• Cloud Integration Solutions
  Progent can provide advanced remote support to help companies of any size integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud integration initiatives quickly and affordably.

• VMware Site Recovery Manager and NSX Consulting
  VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring applications and services quickly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also supports transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.

  Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation independent of the hardware used by the basic network infrastructure.

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to cover a wide range of information technologies including system architecture, messaging systems, system and process security, plus UNIX and Windows integration. For server economization and easy management in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with migration from legacy applications to MS Windows or Linux-based environments. Progent's team-oriented approach to solving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers service expense.

  Important Linux variants for which Progent offers expert support include:
  — RedHat Linux
  — SUSE Linux
  — Debian-GNU
  — Slackware
  — Ubuntu
  

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate managed services designed to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

• ProSight WAN Watch: Network Infrastructure Management
  Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so any looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Billing charges for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based remote engineering services include:

• Help Desk Call Center Expertise
  Progent's Call Center service options for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for organizations who don't have the budget to assemble and manage an in-house Call Center but who want fast response from an efficient Help Desk with proficient phone assistance as well as the technical depth to escalate the most challenging tasks to advanced consultants.

  Progent’s Virtual Help Desk Call Center is intended for bigger businesses and operates as a transparent reinforcement of your current Call Center organization. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to handle complex technical issues, or be available in overflow situations when your other service providers are too busy.

  Progent's Help Desk team of veteran network experts provides your customers in Colorado Springs or anywhere in the state of Colorado quick assistance from an efficient network service group with substantial background providing phone consulting and online troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a crucial driver of company productivity, and Progent's goal is to fix instead of just report technical problems.

• Applications Support: Education, Custom Development, and Problem Solving
  Progent's Applications Consulting Group provides online and in-depth engineering support and education in special application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Group.

• Centralized and Automated Administration of Hybrid Cloud Environments
  System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

• Online IT Infrastructure Monitoring and Reporting Services
  Progent can deliver companies in Colorado Springs, or anywhere in the state of Colorado, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your business so your network support is proactive rather than reactive. By uncovering looming problems before they evolve into crashes, proactive monitoring can avoid disruptive and costly service crises. Progent can also utilize network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks that incorporate a mix of OS platforms.

Even if your Colorado Springs company deals with a local independent support technician or maintains an in-house IT staff that know how to handle the majority of network problems, Progent’s Microsoft certified engineers are available to offer a convenient and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the expertise to solve unexpected system emergencies or especially challenging integration problems.

Features of Progent's Remote Network Services for Colorado Springs
Progent's phone help, remote troubleshooting, network security expertise, and network management services offer businesses in Colorado Springs or throughout the state of Colorado the greatest leverage for your support investment. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk Call Center services and network administration, Progent's professionals can provide your company world class IT support while allowing you to avoid the expense and hassle of maintaining a large internal IT organization. Highlights of Progent's online help program include:

• Fast Phone Access to Microsoft Certified Support Specialists
  Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Colorado Springs and is also ideal for customers in more remote areas of Colorado that lack technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a wide range of Microsoft support utilities, technical databases, and on-going education.

• Per Minute Rates to Minimize Costs
  Progent provides online support on a minute-by-minute basis, so you pay only for the support you use. Progent has no minimum fee for online service and asks for no ongoing subscription fee for services delivered during regular working hours. This saves you from facing big bills for routine fixes.

• Availability of Cisco Network Architecture Experts
  Progent's registered experts for Cisco offers the services of authorized professionals who have experience in planning, deploying, and managing networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and secure infrastructure for wireline and wireless networking.

• Application Experts Group
  Progent's basic support services include technology integration, Microsoft Exchange Server consulting, network security planning, and Help Desk Call Center support. Progent's Experts group offers world-class consulting support in specific application areas. Support offered by the Application Experts staff covers:
  — Microsoft Dynamics GP/Great Plains Consulting and Customization
  — Microsoft Project Support
  — Microsoft Office 365 solutions consulting
  — Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
  — Office Word and Microsoft Office 365 Word Help
  — BI Reporting Consulting and Training
  — BI Reporting Consulting and Training
  — UNIX, Linux and Solaris Support
  — Microsoft SQL Server 2016 Application Programming and Microsoft SQL 2014 Software Programming and Debugging
  — Oracle Database Administration and Application Programming
  — MySQL Project Management and Software Development
  — Apple Mac Support
  — Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging

  By offering a full service one-stop resource for network generalists and application experts, Progent can tailor fast, cost-effective, and thorough information technology solutions that fit the unique requirements of your business.

• Sophisticated Remote Access Software
  Protected online connectivity allows Progent's service professionals to see exactly what your customers see. This makes it possible to produce fast solutions to problems that might otherwise require an expensive onsite service call. Cutting-edge remote access software and expert technicians combine to enable Progent to repair most network problems rapidly and economically. Progent is an industry leader in online support and automated system tracking.

• Compatibility with Leading VPN Gateways
  Progent supports secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.

• Round-the-Clock Support for Maximum Network Uptime
  For offices with mission-critical applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure maximum network availability.

• Help Desk Outsourcing
  Progent's Help Desk support programs are intended especially for budget-conscious companies whose clients need immediate access to a Help Desk Call Center with expert phone support and full escalation ability.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT experience, fine tuned support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls of exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

• Proven Methodology
  Progent’s staff of Microsoft and Cisco certified consultants average longer than a decade of hands-on professional experience, at the forefront of network service, performing a wide range of technical tasks for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting staff. This ensures that you get not just expert technical skills, but also a consultant with field-tested methods for applying technical knowledge to resolve real-world IT problems quickly.

• Value Pricing
  Progent's pricing model is to charge for phone support and in-person help by the minute. Consequently, you are billed only for received services. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services provided during normal working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast repairs so you won't be tempted to allow minor problems to fester.

• Complete Documentation of IT Services
  Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or small service firms who provide minimal documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by each staff member to each customer. The practice of documenting and organizing service activity results in more effective support and eliminates a variety of common problems such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information.

• Remote Server Monitoring with Microsoft Operations Manager
  Progent is one of the few IT service companies to provide 24x7 network monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your information network from stressful and costly availability losses.