Immediate Remote Support for Colorado Springs Computer Networks
Urgent Online Technical Support for Colorado Springs SystemsFor businesses in Colorado Springs or anywhere in the state of Colorado, Progent offers remote technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, as well as the assistance of CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support engineers offer excellent value due to the fact that they possess the practical background and are equipped with the advanced technology necessary to solve most information system issues quickly. Efficient support reduces immediate expenses since solutions use up minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your organization benefits even more with incidental expenses by minimizing or eliminating system downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting expertise is particularly valuable in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for online support is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the support that you receive. Unlike typical remote service organizations, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing do away with scenarios where quick repairs somehow end up as big bills. Progent's penchant for solving technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized tools and field-tested processes which allow the maximum level of efficiency for remote technical support and troubleshooting for computer systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to communicate with your environment without compromising network security.

Progent's sophisticated customer support reporting application keeps thorough records for the service that Progent's clients have been provided. Progent's authorized service personnel have access to the specifics of services delivered to each customer by any Progent consultant. This database of anomalies and repairs is organized as a readily accessible proprietary knowledge base that permits Progent's remote technical professionals to share their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and working relationships with major industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and allow quick response from manufacturers' internal engineering staff so Progent's online consulting experts are able to arrive at the most efficient resolutions quickly.

Remote support provided by Progent to businesses in Colorado Springs and anywhere in the state of Colorado include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's top enterprises. Progent's ProSight portfolio of outsourced network management services addresses all key areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with government and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to deliver centralized management and comprehensive protection for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology programs. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special areas of information technology enables clients to complete major projects within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center support programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Call Center outsourcing services are ideal for organizations who lack the resources to assemble and manage an in-house Call Center but who require quick response from a reliable Call Center with proficient phone support plus the technical depth to escalate complex problems to advanced consultants.

    Progent's Help Desk consulting expertise can support you in establishing an efficient new Help Desk or improving your established organization, evaluating or modifying Help Desk software to meet the unique demands of your business, or adding temporary online personnel to supplement your in-house Help Desk group to deal with unusually busy scenarios such as software transitions, mass updates, or installing brand new business software.

    Progent's Call Center staff of seasoned network consultants offers your clients in Colorado Springs or anywhere in the state of Colorado rapid contact with an effective technical support resource with substantial background providing telephone-based support and remote repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center the reputation as a solid enabler of company success, and Progent's aim is to resolve instead of simply annotate technical problems.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting Team offers remote advanced engineering expertise and education in special business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for familiar Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, customization, and training services, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Colorado Springs, or anywhere in the state of Colorado, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so your network support is proactive and automated. By exposing emerging trouble spots before they cause downtime, system monitoring can head off disruptive and expensive service crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments powered by a combination of OS platforms.
How Your Colorado Springs Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Colorado Springs or throughout the state of Colorado, Progent's online network support engineers are ready to deliver expert and cost-effective system support the moment your business needs it. More than a decade of providing online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune online access technology to solve computer problems rapidly while eliminating the expense and lost productivity that comes with on-site service visits.

Even if your Colorado Springs organization relies on a local freelance support technician or maintains an in-house organization that know how to handle the majority of computer problems, Progent’s Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the expertise to deal with unexpected network crises or especially tough integration problems.

Advantages of Progent's Network Help for Businesses in Colorado Springs
Progent's remote network troubleshooting services enable your Colorado Springs company to enjoy the advantages of timely, expert network support without the cost of maintaining an in-house IT staff. Your information system will acquire greater business value by becoming more reliable, productive, and secure. Advantages to your business include:

  • Seamless virtual expansion of your local support resources
    For most offices in Colorado Springs and throughout Colorado, nearby computer support providers, whether consisting of freelance consultants or a full-time maintenance staff, can resolve the majority of network issues. However, IT crises can occur when local resources are overstretched or absent, and some trouble may involve technology that is beyond the scope of your local support people. In these cases, Progent's on-call service professionals offer an easy, fast, and economical solution to supplement your regular help and to pass on valuable information to increase your ability to deal with downstream issues in-house.

  • Less Dependence on Individual Consultants
    For network support, smaller organizations often rely on individual freelance consultants. While independent consultants have less internal costs than larger consulting companies and can afford to charge marginally less, they are often overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the lack of reserve personnel may force your business to wait for assistance during an IT crisis. As your business expands, system unavailability and problems with vital applications are more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of backup service expertise to make sure your network is always up and running.

  • Build a Scalable Foundation for Seamless Growth
    Organizations often start with an IT architecture created on a shoestring budget. Lacking a proper framework, slap-dash fixes often get piled on top of a weak foundation. As a network grows, reliability and expandability issues can hinder the productivity of the business. These badly built environments require proper analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a network architecture able to provide the solid foundation to handle current business demands and simplify future growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller businesses need guidance and technical education to navigate through an increasingly complex array of product options available for promoting business growth and improving efficiency. They hardly need a computer consultant who is attempting to resell a certain vendor's products. IT support and product sales can result in a situation where the recommended solution is built around a predetermined technology rather than the true needs of a client. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to align technical expertise with the real needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT experience, refined remote support tools, and familiarity with corporate IT allow offices to escape the limitations associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, at the front lines of IT support, performing a wide range of IT projects for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested methods for using computer knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site help by the minute. Consequently, you owe exclusively for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent can concentrate on providing high-value services where Progent has little competition. Companies who work with trusted freelance service providers or who employ in-house IT personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, secure, and productive.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to provide 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can save your IT network from painful and expensive service disruptions.
How Does My Business Start Getting Online Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.