Immediate Online Support for Colorado Springs Colorado Information Networks
Urgent Phone Technical Support for Colorado Springs SystemsFor businesses located in Colorado Springs Colorado, Progent offers online help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging networking issues, plus the services of CISSP-qualified security experts to handle high-level security architecture and troubleshooting jobs.

Progent's remote support engineers provide excellent value due to the fact that they have the real-world background and have access to the advanced technology needed to resolve most information system issues rapidly. Efficient support reduces immediate costs since service calls accumulate minimal billable consulting minutes. Online help also eliminates the cost of sending a consultant to your location. Your organization benefits even more with incidental expenses by reducing or avoiding system outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced remote technical support know-how is especially valuable in environments that rely on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's pricing policy for online help is designed to leverage your network support investment. Progent bills per minute for phone consulting, so you owe exclusively for the services that you receive. Unlike many online service companies, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and simple model for pricing avoid situations where quick solutions somehow end up as large invoices. Progent's skill at dealing with problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of optimized tools and field-proven methodologies which promote the highest degree of efficiency for online help and repair for IT networks of any size. Progent provides protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's Technical Response Center to access your system without violating system security.

Progent's sophisticated customer support database application maintains detailed documentation for all service that Progent's clients have received. Progent's staff consultants have the benefit of the history of all help delivered to every customer by any consultant. This archive of issues and responses is structured as an easily searchable support knowledge base that allows Progent's remote technical engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close relationships with major industry leaders such as Cisco and Microsoft open up other vast technical support databases and permit priority access to manufacturers' in-house engineering staff so Progent's online consulting experts are able to find the best resolutions quickly.

Online technical support services available from Progent to customers in Colorado Springs Colorado include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's leading enterprises. The ProSight series of outsourced network management services addresses all critical areas of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology vendors to create ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services manage and track your data backup operations and allow non-disruptive backup and rapid recovery of critical files/folders, applications, system images, and VMs. ProSight DPS helps you avoid data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or software glitches. Managed services available in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving IT system. In addition to maximizing the security and reliability of your computer network, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic projects and activities that deliver the highest business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a secured application and give your password you are requested to verify who you are on a unit that only you have and that uses a separate network channel. A broad range of devices can be utilized for this added means of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate several validation devices. For details about ProSight Duo identity validation services, visit Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide centralized management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you�re planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to assess your organization's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the services of world-class remote consulting experts for contract IT projects. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows customers to complete major initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all aspects of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent’s shared Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Call Center team of experienced network consultants gives your customers in Colorado Springs Colorado immediate assistance from a reliable support resource with years of background providing telephone-based support and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center recognition as a solid enabler of business performance, and Progent's aim is to resolve and not simply document technical issues.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Team provides remote professional engineering expertise and education in special business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for Microsoft business applications including CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To read more on Progent's consulting, custom programming, and training offerings, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center2, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Colorado Springs Colorado online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to accommodate your environment so that your IT support is proactive rather than reactive. By uncovering potential issues before they evolve into downtime, automated monitoring can minimize inconvenient and costly service breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems based on a mix of OS platforms.
How Your Colorado Springs Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote help with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Colorado Springs Colorado, Progent's phone-based network support specialists are ready to deliver professional and cost-effective system support the moment your business has to have it. Long experience offering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote access technology to fix computer problems rapidly while eliminating the cost and lost time associated with in-person service visits.

Even if your Colorado Springs company deals with a local freelance consultant or employs a full time organization that can handle the majority of network issues, Progent's Microsoft certified consultants can still provide an easy and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the time or the expertise to deal with sudden system crises or particularly tough integration problems.

Advantages of Progent's IT Support for Organizations in Colorado Springs Colorado
Progent's online network troubleshooting services enable your Colorado Springs business to enjoy the advantages of timely, enterprise-level IT support without the cost of maintaining a full-time IT staff. Your network will acquire greater business worth by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

  • Seamless virtual expansion of your local support resources
    For most offices in Colorado Springs Colorado, nearby computer service resources, whether made up of independent consultants or an in-house IT staff, can resolve typical technical problems. However, IT crises sometimes occur when local resources are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your usual support technicians. In these cases, Progent's online support professionals give you a convenient, fast, and economical solution to supplement your local resources and to transfer valuable knowledge to improve your capability to deal with future issues in-house.

  • Less Dependence on Individual Service Providers
    For IT support, smaller organizations often depend on independent freelance consultants. Although independent consultants carry less internal costs than larger consulting firms and can often charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the lack of backup personnel may force your company to wait for help during an IT crisis. As your network expands, system downtime and problems with critical software are more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of reserve support expertise to insure your network stays available.

  • Build a Scalable Foundation for Smooth Expansion
    Businesses often start with an IT system created on a shoestring budget. Lacking a scalable framework, band-aid fixes can get thrown on top of an unstable foundation. As a network grows, reliability and scalability issues can impede the productivity of the organization. These poorly built systems require proper analysis, smart strategic planning, and wide technical knowledge to upgrade to a network architecture that can provide the stable foundation to handle critical business requirements and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller offices require advice and technical training to navigate through an ever more complex maze of product alternatives available for accelerating business success and enhancing efficiency. Businesses do not need a network engineer who is attempting to resell a specific vendor's products. Network support and product selling can lead to a scenario where the proposed solution is designed around a predetermined product rather than the genuine needs of a client. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to match IT consulting with the best needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT background, fine tuned remote support tools, and familiarity with corporate IT enable companies to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified experts average more than ten years of real-world industry experience, at the front lines of IT service, executing a wide range of IT projects for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class IT skills, but also a consultant with field-tested approaches for applying computer knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site help per minute. Consequently, you are billed just for received services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services provided during normal working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you won't be forced to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their scope, Progent is able to concentrate on providing high-value services where Progent has few competitors. Companies who work with trusted freelance consultants or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, protected, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer 24x7 system tracking services based on Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, network monitoring can save your IT network from stressful and costly service disruptions.
How Does My Business Begin Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.



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