Immediate Remote Support for Colorado Springs Colorado IT Networks
For businesses located in Colorado Springs Colorado, Progent provides online support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, plus the services of CISSP-certified security experts to help with high-level security architecture and diagnostic jobs.
Progent's online support engineers offer excellent value due to the fact that they have the real-world background and have access to the sophisticated technology needed to solve most network problems rapidly. This lowers direct expenses since solutions use up minimal chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company benefits additionally in incidental expenses by minimizing or eliminating system outages and associated losses resulting from business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced remote consulting expertise is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you are charged only for the support that you receive. Unlike many remote support companies, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing do away with situations where fast solutions manage to turn into major bills. Progent's skill at solving technical issues quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized technologies and field-tested methodologies that allow the maximum degree of efficiency for remote consulting and troubleshooting for IT networks of any size. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's Technical Response Center to access your company's system remotely without violating system security.
Progent's proven service reporting system keeps thorough histories of the service that Progent's customers have received. Progent's staff consultants have the benefit of the history of services rendered to each Progent client by every engineer. This database of anomalies and solutions is structured as a conveniently retrievable proprietary database that permits Progent's online technical experts to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves over time. Progent's extensive list of certifications and close relationships with key industry leaders including Cisco and Microsoft open up other massive technical databases and permit priority access to manufacturers' internal product engineers with the result that Progent's remote service specialists are able to come up with optimal resolutions promptly.
Remote technical services offered by Progent to customers in Colorado Springs Colorado include:
Authorized MS Windows Support
Progent's Microsoft-expert online support engineers can provide computer troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of affordable PC desktop support services to assist your company to deploy, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services include offering Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for network infrastructure engineers, and certifies an individual's network technology knowledge at the expert level. Cisco-qualified CCIEs can handle even the most difficult challenges associated with network infrastructure design, integration, administration, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration tools and developing workarounds or identifying software patches. Cisco qualified CCIEs provide excellent cost-effectiveness since their depth of experience enables them to solve problems rapidly. In common instances, less seasoned engineers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can connect to your network by means of advanced remote support technology in order to perform efficient, secure, and affordable diagnosis and remediation.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
Progent locations in Colorado Springs Metro
Progent's Cisco CCIEs offer help for all of Cisco's popular family of infrastructure products by delivering consulting services that include:
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISM and CISSP cybersecurity consultants can provide a variety of security solutions that can strengthen the defenses of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist you to recover quickly following a damaging breach. Security consulting services available from Progent include: thorough data security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; rapid cleanup after virus and worm attacks; configuring firewalls; designing safe techniques for off-site and mobile communication; protecting your email infrastructure against spam and DHA attacks; and initiating 24x7 network monitoring.
Progent offers advanced remote support to help companies of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize physical IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering services quickly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer online support services to cover a wide spectrum of information technologies such as system infrastructure, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified management in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's group-based methodology for solving network issues promotes fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.
Important Linux variants for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the world's top enterprises. Progent's ProSight line of outsourced network management services addresses all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to deliver centralized control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the services of world-class online consulting professionals for contract information technology programs. Billing rates for longer-term consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables clients to execute major projects within budget and on time. Progent's special online consulting solutions include:
How Your Colorado Springs Business Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Help Desk Call Center service offerings for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk team of experienced information technology experts provides your workers in Colorado Springs Colorado instant assistance from a reliable technical support group with substantial experience delivering telephone-based help and online repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center the reputation as a crucial driver of business efficiency, and Progent's intent is to fix rather than merely track IT problems.
- Applications Services: Education, Programming, and Integration
Progent's Applications Consulting staff provides phone-based and in-depth consulting support and training in special application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, custom development, and education services, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Colorado Springs Colorado online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your business so that your computer maintenance is proactive rather than reactive. By exposing potential issues before they result in full-scale emergencies, system monitoring can minimize stressful and expensive service breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks that support a mix of operating systems.
To contact Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Colorado Springs Colorado, Progent's phone-based computer support specialists can deliver expert and economical IT support the instant your business needs it. More than a decade of offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine online access technology to solve computer problems quickly while eliminating the expense and lost time that comes with on-premises service visits.
Even if your Colorado Springs business deals with a regular independent consultant or maintains a full time organization that can deal with typical network issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either don't have the time or the knowledge to deal with unexpected network emergencies or especially complex integration problems.
Features of Progent's Remote Network Support for Colorado Springs Colorado
Progent's online support, remote repair, network security consulting, and network management services give offices in Colorado Springs Colorado the greatest leverage for your IT investment. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk support and network administration, Progent's experts can provide your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Colorado Springs Colorado and is also ideal for networks in more remote regions that lack consultants with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a broad range of Microsoft support utilities, technical databases, and continuing training.
- Per Minute Billing to Reduce Costs
Progent provides online support on a minute-by-minute basis, so you are billed only for the services you receive. Progent asks for no minimum charge for online service and imposes no monthly subscription fee for services provided during normal working hours. This keeps you from paying big bills for routine repairs.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco offers access to authorized specialists with experience in planning, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic support services include system integration, MS Exchange Server expertise, system security design, and shared Help Desk services. Progent's Application Experts group offers world-class consulting expertise for specific business applications. Help available from the Application Experts staff covers:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project Support
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Database Administration and Software Programming
MySQL Management Support and Software Programming
Apple Mac Consulting
Amazon MWS Software Design and Programming
By providing a convenient one-stop source for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and comprehensive information technology solutions that fit the special requirements of your business.
- State of the Art Remote Connectivity Software
Secure remote connectivity permits Progent's service experts to see precisely what your users see. This makes it easier to find quick fixes to issues that could otherwise require a costly personal visit. Effective online connectivity tools and expert engineers combine to allow Progent to repair most IT issues rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated system tracking.
- Support for Mainstream VPN Gateways
Progent supports safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24x7 Service for High Network Availability
For offices with mission-critical applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on MS Operations Manager 2007, this offering can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk support services are intended especially for budget-constrained businesses whose clients need instant access to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT expertise, refined remote support tools, and understanding of enterprise networking enable offices to avoid the limitations of excessive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Online Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry background, at the forefront of network support, executing a wide range of IT tasks for an extensive array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This means that you get not only expert IT capability, but also a support engineer with proven approaches for applying technical knowledge to resolve real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help by the minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no initialization charge and requires no monthly commitment for services provided during regular working hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you will not be forced to allow minor problems to fester.
- Full Records of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small service organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by each staff member to each client. The discipline of detailing and archiving support records allows more efficient support and eliminates a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide 24x7 system tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.