Immediate Remote Technical Support for Colorado Springs Colorado Information Networks
For organizations in Colorado Springs Colorado, Progent provides online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with advanced security design and diagnostic issues.
Progent's online support experts provide exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced tools required to solve the majority of information system issues rapidly. This reduces direct expenses since service calls accumulate minimal chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally in incidental expenses by reducing or avoiding network downtime and related losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's extensive online technical support expertise is especially helpful in environments that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's billing policy for online support is structured to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote support organizations, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and clean policy for billing prevent situations where speedy. minor solutions manage to end up as major bills. Progent's skill at dealing with problems quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an array of optimized technologies and field-tested methodologies that permit the maximum level of efficiency for remote consulting and repair for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to communicate with your company's environment remotely without violating corporate security.
Progent's proven service database system includes thorough records describing the service that Progent's clients have been provided. Progent's team engineers have access to the specifics of services rendered to each Progent client by any Progent consultant. This archive of problems and fixes is stored as an easily retrievable support database that enables Progent's online technical engineers to share their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft open up additional extensive technical databases and allow quick response from manufacturers' internal product engineers so Progent's remote service specialists are able to arrive at the best resolutions quickly.
Remote support services offered by Progent to companies in Colorado Springs Colorado include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote support professionals can deliver computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a wide range of technology support services including Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration expertise, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop consulting and support services to help your business to install, integrate, repair, and manage desktop PCs and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Windows 11 system design and upgrade support and Windows 10 integration assistance, plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure engineers, and validates an individual's network technology skills at the master level. CCIEs know how to handle even the most stubborn issues encountered in network design, installation, management, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network management utilities and developing alternate approaches or locating software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their deep experience enables them to find solutions for problems quickly. In typical cases, less qualified service providers can struggle for hours or even days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system using sophisticated on-line troubleshooting technology to provide fast, safe, and affordable diagnosis and remediation.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
Progent locations in Colorado Springs Metro
Progent's CCIEs offer assistance with all of Cisco's market leading family of networking devices by providing services that include:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help organizations to complete the urgent first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware engineer can help you to locate and quarantine infected devices and protect clean assets from being penetrated. If your Colorado Springs system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
Ransomware Cleanup Help
Progent's ransomware recovery consultants can assist your Colorado Springs business to reconstruct a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim. Progent's team of cybersecurity specialists have the wide range of knowledge required to reconstruct all critical facets of a targeted system quickly and with minimal loss of data. To find out more, see Progent's ransomware cleanup and operational restoration services.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of system protection services that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help you to recover rapidly following a serious breach. Security support services offered by Progent cover in depth information security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; integrating firewalls; building secure mechanisms for remote and mobile connectivity; guarding your messaging infrastructure from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent can provide advanced online consulting support to help organizations of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that utilize on-premises resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration services such as Microsoft 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent process for restoring services quickly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer phone-based support services to address a wide range of information technologies including network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy administration in networks that include Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from older applications to Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to resolving network issues enables quick escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts service costs.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services designed to enable small and medium-size organizations to benefit from the same advanced technology used by some of the industry's top corporations. Progent's ProSight suite of network management outsourcing services addresses all critical facets of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore product companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services automate and track your backup processes and enable transparent backup and rapid restoration of critical files/folders, applications, images, plus virtual machines. ProSight DPS helps you recover from data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, user error, ill-intentioned insiders, or software bugs. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed services are best suited for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide organizations of any size a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information system. In addition to maximizing the security and functionality of your computer environment, Progent's patch management services free up time for your in-house IT staff to focus on line-of-business projects and activities that derive maximum business value from your information network. Find out more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured application and give your password you are asked to verify who you are on a unit that only you possess and that uses a different network channel. A wide range of devices can be utilized as this second form of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You can designate multiple verification devices. To learn more about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of real-time reporting plug-ins designed to work with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows clients to execute critical projects economically and on schedule. Progent's special remote engineering services include:
How Your Colorado Springs Company Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk Call Center service options for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the leading professional services automation tool for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center team of veteran network professionals offers your computer users in Colorado Springs Colorado instant communication with a dependable technical support resource with years of experience delivering phone help and remote troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center recognition as a solid driver of business efficiency, and Progent's policy is to resolve and not just annotate network problems.
- Applications Support: Education, Customization, and Integration
Progent's Applications Experts staff can supply remote professional consulting support and training in special application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for familiar Microsoft business applications such as CRM, MS Office Project, Office Word, and Office Excel. To learn more about Progent's expertise, programming, and education services, refer to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center2, expand or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Colorado Springs Colorado online hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can tune Operations Manager for your business so that your IT maintenance is proactive and automated. By uncovering looming issues before they expand into crashes, automated monitoring can avoid stressful and costly service breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or networks based on a combination of OS platforms.
To contact Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Colorado Springs Colorado, Progent's online network support engineers are ready to provide professional and affordable system help the moment your organization has to have it. Over two decades of offering online repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to repair IT problems quickly while avoiding the cost and lost productivity that comes with on-site service calls.
Even if your Colorado Springs office relies on a local freelance support technician or employs a full time organization that can deal with typical computer issues, Progent's Microsoft and Cisco certified consultants can still provide an easy and transparent virtual extension of your local resources in cases when your usual service personnel either lack the availability or the knowledge to deal with unexpected system crises or especially challenging integration projects.
Features of Progent's Remote Computer Support for Colorado Springs Colorado
Progent's phone support, remote repair, network security expertise, and network management services give offices in Colorado Springs Colorado the greatest leverage for your IT budget. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk services and network administration, Progent's experts can provide your company enterprise-level network support while permitting you to avoid the cost and administration overhead of carrying a full-service internal IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Colorado Springs Colorado and is also ideal for customers in geographic regions that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a wide selection of Microsoft support utilities, technical information, and on-going education.
- By the Minute Billing to Minimize Costs
Progent offers online help on a per-minute basis, so you pay only for the services you receive. Progent requires no minimum charge for phone help and asks for no periodic retainer for support services provided during normal business hours. This saves you from paying big invoices for quick repairs.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco can provide the services of authorized specialists who have skill in designing, deploying, and managing networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's core support offerings include technology integration, Microsoft Exchange Server expertise, network security design, and Help Desk sharing services. Progent's Application Experts group can provide in-depth consulting support for critical business applications. Help available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Development
MySQL Database Administration and Software Programming
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a full service one-stop resource for network generalists and specialists, Progent is able to tailor timely, affordable, and comprehensive information technology solutions that match the specific needs of your company.
- State of the Art Remote Access Software
Protected online connectivity allows Progent's support professionals to observe precisely what your customers see. This makes it easier to produce fast solutions to problems that could otherwise require a costly personal visit. Sophisticated online access tools and expert technicians combine to enable Progent to repair most network problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated system analysis.
- Support for Popular VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24x7 Support for Maximum System Availability
For offices with line-of-business applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended specifically for budget-conscious companies whose workers require immediate access to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical expertise, refined support software, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Start Getting Remote Technical Support from Progent?
- In-depth Expertise in Microsoft's Full Range of Server Platforms
Progent can provide world-class expertise for Microsoft's leading server platforms with services such as Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment consulting, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2019 integration, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site help per minute. As a result, you owe just for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during regular working hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you won't be forced to permit less critical problems to fester.
- Full Records of IT Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or small support firms who provide minimal documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports transmitted by each staff member to every customer. The discipline of detailing and archiving service records results in more efficient support and eliminates a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer 24x7 remote monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By uncovering potential issues before they result in downtime, network monitoring can save your IT network from painful and costly service losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.