Fast Online Help for Colorado Springs Colorado Computer Systems
Immediate Phone Consulting for Colorado Springs SystemsFor businesses located in Colorado Springs Colorado, Progent offers remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, as well as the assistance of CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic issues.

Progent's online technical support experts offer exceptional leverage due to the fact that they possess the real-world background and are equipped with the sophisticated technology needed to solve the majority of information system issues quickly. Efficient support lowers direct expenses because solutions accumulate fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your organization benefits even more in indirect expenses by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting know-how is especially helpful for organizations that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.

Progent's billing model for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you are charged only for the support that you actually get. In contrast to many online service organizations, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing do away with situations where fast solutions somehow end up as substantial bills. Progent's skill at solving technical issues quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of optimized technologies and field-tested methodologies which promote the maximum degree of effectiveness for online engineering help and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's remote service group to link to your company's system without violating network security.

Progent's proven service database system includes detailed documentation for the support that Progent's customers have received. Progent's staff service personnel have the benefit of the history of all help rendered to each client by any engineer. This database of problems and responses is organized as a conveniently searchable internal database that permits Progent's online technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft make available additional massive technical databases and permit fast access to vendors' in-house engineering staff so Progent's online consulting specialists are able to arrive at the most efficient solutions promptly.

Remote support offered by Progent to companies in Colorado Springs Colorado include:

Progent's ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's leading corporations. The ProSight line of network management outsourcing services covers all critical aspects of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to address the entire malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable transparent backup and rapid recovery of important files, applications, images, and virtual machines. ProSight DPS helps your business avoid data loss caused by hardware breakdown, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed backup services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. Besides optimizing the protection and reliability of your computer network, Progent's patch management services permit your IT staff to focus on more strategic initiatives and activities that derive maximum business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a secured application and give your password you are asked to verify who you are on a device that only you possess and that uses a different network channel. A wide range of out-of-band devices can be utilized for this added form of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. For more information about ProSight Duo identity validation services, refer to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to provide web-based control and world-class protection for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows clients to complete major projects economically and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting services can guide you in building an efficient new Help Desk or improving your current one, evaluating or enhancing Call Center application software to meet the particular demands of your business, or providing occasional online personnel to supplement your internal Help Desk Call Center resources during unusually busy situations such as software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk team of experienced information technology professionals provides your customers in Colorado Springs Colorado fast assistance from an efficient technical support resource with extensive background providing phone consulting and remote repair service for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a significant contributor to company performance, and Progent's target is to resolve instead of just annotate technical problems.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Experts Group can supply remote professional engineering support and training in special application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft applications such as CRM, Project, Microsoft 365 Word, and Office Excel. To read more on Progent's consulting, custom development, and training services, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Colorado Springs Colorado online hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can adapt SCOM to accommodate your business so that your computer maintenance is proactive rather than reactive. By anticipating possible trouble spots before they expand into network outages, remote monitoring can ward off disruptive and expensive service breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that support a mix of OS platforms.
How Your Colorado Springs Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Colorado Springs Colorado, Progent's online network support engineers can deliver professional and economical system help the instant your organization has to have it. More than 20 years of delivering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine remote access technology to fix computer problems rapidly while eliminating the expense and lost time associated with on-premises service visits.

Even if your Colorado Springs organization relies on a regular freelance support technician or employs a full time IT staff that know how to handle typical network issues, Progent's Microsoft and Cisco certified consultants can still provide an easy and transparent remote extension of your local resources for situations when your regular service personnel either lack the availability or the expertise to resolve unexpected system emergencies or especially tough integration projects.

Benefits of Progent's Network Help for Offices in Colorado Springs Colorado
Progent's remote support services enable your Colorado Springs company to have the benefits of timely, enterprise-level network support without the cost of managing an in-house IT staff. Your information system will derive added strategic worth by being increasingly available, efficient, and secure. Advantages to your company include:

  • Seamless remote expansion of your on-site IT resources
    With most offices in Colorado Springs Colorado, local network service resources, whether made up of outside consultants or an internal maintenance staff, can deal with the majority of network problems. However, major troubles may spring up when local support personnel are too busy or absent, and some trouble may involve IT products that is beyond the scope of your usual support technicians. In these instances, Progent's online service specialists give you a convenient, fast, and economical way to augment your local resources and to pass on useful knowledge to improve your capability to deal with future issues in-house.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller companies commonly depend on individual freelance consultants. While independent service people have less internal costs than big support firms and can often charge lower rates, they are often overbooked, making it difficult to respond quickly to urgent situations. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the absence of reserve personnel may force your business to go without assistance during an IT crisis. As your network grows, network unavailability and trouble with vital applications become more expensive. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of reserve support experts to make sure your IT system is always available.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations typically start with an information architecture created on a modest budget. Lacking a scalable infrastructure, band-aid repairs can get piled on top of a weak foundation. As a company grows, reliability and expandability problems can impede the success of the business. These badly designed environments need careful analysis, smart long-term planning, and extensive technical knowledge to evolve to a system architecture able to provide the stable foundation to meet vital business requirements and simplify downstream growth.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller organizations require advice and technical training to negotiate an increasingly complicated array of technology options capable of promoting business growth and enhancing efficiency. These companies do not need a network engineer who is motivated to earn a commission on a certain vendor's products. IT support and product sales can result in a scenario where the recommended solution is designed around a predetermined technology instead of the true needs of a business. Progent avoids these conflicts by offering just services instead of products. This allows Progent to align technical expertise with the real needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical background, fine tuned support tools, and understanding of corporate IT enable businesses to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional experience, at the front lines of IT support, executing a broad variety of technical tasks for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class technical capability, but also a support engineer with proven methods for applying computer knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person help by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no retainer for services provided during normal business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for quick fixes so you will not be tempted to allow simple problems to fester.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation sent by every staff member to every customer. The discipline of documenting and archiving support records allows more effective support and eliminates a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to offer 24x7 network tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your IT network from painful and costly service losses.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.

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