Immediate Remote Technical Support for Colorado Springs Colorado Information Networks
For companies in Colorado Springs Colorado, Progent offers online help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security design and diagnostic issues.
Progent's online technical support engineers offer excellent leverage due to the fact that they possess the real-world experience and have access to the sophisticated technology required to solve most information system issues rapidly. This reduces immediate expenses since service calls accumulate fewer chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization benefits even more in incidental expenses by reducing or eliminating network downtime and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive online consulting experience is particularly valuable in environments that depend on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.
Progent's pricing policy for online support is designed to leverage your IT service investment. Progent bills per minute for phone assistance, so you are invoiced only for the support that you receive. In contrast to typical remote service firms, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where speedy. minor repairs manage to end up as substantial bills. Progent's skill at handling technical issues quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an array of optimized tools and field-tested processes which promote the maximum degree of effectiveness for remote help and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the experts of Progent's online support team to communicate with your company's environment without violating system security.
Progent's advanced technical support database application maintains comprehensive records describing the support that Progent's clients have received. Progent's team service personnel have access to the details of services delivered to each Progent customer by every Progent consultant. This history of anomalies and responses is organized as an easily searchable internal knowledge base that permits Progent's remote support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft open up additional extensive support databases and allow quick response from manufacturers' in-house product engineers so Progent's remote consulting specialists are able to determine optimal solutions promptly.
Online services offered by Progent to customers in Colorado Springs Colorado include:
Authorized Windows Expertise
Progent's Microsoft-expert online support engineers can deliver computer system problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a wide variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop consulting and support services to assist your company to deploy, configure, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network professionals, and validates a consultant's technical skills at the master level. Cisco-qualified CCIEs know how to resolve the most challenging problems occurring in network infrastructure planning, installation, administration, compliance, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS network management utilities and coming up with alternate approaches or identifying program patches. CCIEs are an exceptional cost-effectiveness because their depth of experience enables them to find solutions for problems rapidly. In many instances, less experienced engineers can wrestle for many hours or days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can connect to your computer system using sophisticated on-line support technology to perform efficient, secure, and affordable analysis and repair.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
Progent locations in Colorado Springs Metro
Progent's CCIEs can provide expertise in the entire range of Cisco's market leading selection of connectivity appliances by offering consulting services such as:
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security solutions to enhance the immunity of your Windows, macOS and OS X, Linux network against internal or external threats or help your business to clean up rapidly following a serious penetration. Security solutions available from Progent include: thorough network security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from malicious attacks; installing firewalls; building safe techniques for off-site and mobile access; defending your email infrastructure from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support services to help organizations of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine local resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable runbook for recovering applications and services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote support services to address a wide range of computer technologies including system infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and easy administration in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux environments. Progent's group-oriented approach to resolving technical problems promotes fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service expense.
Major Linux platforms for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the world's top enterprises. Progent's ProSight line of IT management outsourcing services covers all key aspects of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to deliver centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with information security standards, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology projects. Progent's charges for ongoing consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these important fields of computer technology allows clients to execute major initiatives economically and on time. Progent's special online engineering services include:
How Your Colorado Springs Business Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Call Center support programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the leading PSA tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center team of veteran network professionals offers your workers in Colorado Springs Colorado instant assistance from a large support resource with extensive experience providing telephone-based help and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a crucial contributor to business success, and Progent's target is to resolve rather than merely track network problems.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff can supply remote advanced consulting support and education in specific business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Colorado Springs Colorado online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your business so your computer maintenance is proactive and automated. By detecting potential problems before they cause network outages, remote monitoring can ward off disruptive and costly service crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments based on a combination of platforms.
To get in touch with Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Colorado Springs Colorado, Progent's online network support engineers are ready to provide effective and cost-effective IT support the instant your organization has to have it. Long experience offering online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to repair network problems rapidly while eliminating the expense and lost time associated with on-premises support calls.
Even if your Colorado Springs office has a local independent support technician or maintains a full time organization that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either lack the availability or the expertise to fix sudden network crises or particularly complex integration problems.
Benefits of Progent's IT Support for Companies in Colorado Springs Colorado
Progent's online network troubleshooting services enable your Colorado Springs organization to have the benefits of on-call, enterprise-grade IT support without the cost of maintaining an in-house IT organization. Your network will acquire added strategic worth by being increasingly reliable, efficient, and secure. Benefits to your business include:
- Convenient remote extension of your on-site support resources
With most businesses in Colorado Springs Colorado, nearby network service providers, whether made up of freelance consultants or an in-house IT staff, can deal with typical technical issues. On the other hand, major troubles might spring up when local support personnel are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your local support personnel. In these cases, Progent's online service experts offer a convenient, quick, and budget-friendly solution to augment your local help and to transfer valuable knowledge to increase your ability to deal with future problems in-house.
- Reduced Dependence on Freelance Consultants
For network maintenance, smaller businesses often rely on individual freelance service providers. Although independent consultants have smaller overhead than larger consulting companies and can often charge marginally less, they are often overbooked, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another client, ill, on vacation, or in class, the lack of backup help may force your business to wait for assistance during an IT crisis. As your network expands, network unavailability and problems with critical software are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a dependable source of reserve service expertise to make sure your network stays up and running.
- Build a Solid Basis for Smooth Expansion
Organizations often start with an IT system implemented on a shoestring budget. Lacking a proper framework, slap-dash repairs can get piled on top of an unstable foundation. As a company grows, stability and expandability issues can impede the success of the organization. Such badly built environments need careful assessment, smart strategic planning, and broad-based IT knowledge to evolve to a system architecture that can deliver the stable foundation to meet vital business requirements and ease downstream growth.
- Interact with Solution Providers Rather Than Product Resellers
Smaller businesses require advice and technical education to navigate through an increasingly complicated maze of technology options available for accelerating business success and enhancing productivity. They hardly need a computer consultant who is trying to sell a specific vendor's technology. Network consulting and product selling can lead to a situation where the recommended
solution is built around a profitable product instead of the true needs of a business. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to match technical consulting with the real needs of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT experience, fine tuned support tools, and understanding of enterprise networking enable businesses to avoid the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry experience, at the forefront of IT service, executing a wide variety of IT projects for a large mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This ensures that you get not just expert technical skills, but also a support engineer with proven approaches for applying computer knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site help per minute. As a result, you owe just for received support. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for support services provided during regular working hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you won't be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent faces few competitors. Companies who utilize familiar independent service providers or who maintain internal support personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, protected, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible problems before they cause downtime, system monitoring can keep your information network from stressful and costly service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.