Immediate Online Support for Colorado Springs Colorado IT Networks
For companies in Colorado Springs Colorado, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking issues, as well as the assistance of CISSP-qualified security consultants to handle advanced security architecture and diagnostic issues.
Progent's remote technical support experts provide exceptional leverage because they have the practical background and are equipped with the sophisticated tools needed to solve most network problems rapidly. This lowers direct costs because solutions use up fewer chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally in incidental expenses by minimizing or avoiding network outages and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online technical support expertise is particularly helpful in environments that rely on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.
Progent's billing model for remote help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the services that you receive. Unlike many online service organizations, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for pricing avoid situations where speedy. minor repairs manage to end up as substantial invoices. Progent's penchant for solving technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized tools and proven methodologies which permit the highest level of efficiency for online help and troubleshooting for information networks of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to communicate with your network remotely without violating system security.
Progent's sophisticated technical support reporting system keeps extensive records of all service that Progent's customers have received. Progent's staff consultants have access to the records of support rendered to each client by every Progent engineer. This history of issues and responses is stored as a quickly searchable proprietary knowledge base that enables Progent's remote support engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and close associations with important vendors including Cisco and Microsoft open up other vast support databases and permit priority response from manufacturers' internal support staff so Progent's remote service experts are able to come up with the best solutions quickly.
Online support services offered by Progent to businesses in Colorado Springs Colorado include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote support experts can provide network problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist your company with a wide variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a broad array of cost-effective desktop consulting and support services to help your business to deploy, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure professionals, and certifies a person's technical knowledge at the master level. Cisco-qualified CCIEs can resolve the most stubborn problems surrounding network design, deployment, administration, compliance, and troubleshooting. CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management tools and developing workarounds or identifying program updates. Cisco qualified CCIEs offer exceptional value because their depth of expertise permits them to solve problems quickly. In typical cases, less experienced service providers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can interface to your environment using sophisticated remote troubleshooting tools in order to perform efficient, safe, and affordable analysis and remediation.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
Progent locations in Colorado Springs Metro
Progent's CCIEs offer help for the entire range of Cisco's industry-leading selection of connectivity products by providing consulting services such as:
CISM and CISSP Certified Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions that can strengthen the immunity of your Windows, macOS and OS X, Linux, or UNIX network against assaults or assist your company to recuperate quickly following a damaging penetration. Security consulting services offered by Progent cover comprehensive information security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; fast recuperation from malicious attacks; configuring firewalls; establishing safe techniques for remote and mobile access; defending your email infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote support services to help companies of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that combine local IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable process for restoring services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based support services to address a broad spectrum of computer technologies such as system infrastructure, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy administration in environments that include Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts service costs.
Important Linux versions for which Progent offers expertise include:
ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all key areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver web-based control and world-class security for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so all potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup/recovery environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows customers to complete critical projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Colorado Springs Company Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most issues.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation tool for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk staff of veteran information technology consultants offers your workers in Colorado Springs Colorado rapid communication with a dependable technical support resource with extensive background delivering phone support and online repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk the reputation as a major contributor to business success, and Progent's target is to fix rather than simply report IT problems.
- Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts staff can supply remote and in-depth consulting expertise and training in specific business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting, customization, and education for Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, customization, and training services, see Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Colorado Springs Colorado online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM for your environment so that your network maintenance is proactive and automated. By uncovering potential problems before they grow into crashes, automated monitoring can avoid stressful and expensive network crises. Progent can also use system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks based on multiple operating systems.
To get in touch with Progent about emergency online support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Colorado Springs Colorado, Progent's online network support engineers are ready to provide expert and affordable IT support the moment your company requires it. More than a decade of offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to fix computer problems rapidly while avoiding the cost and lost productivity associated with on-site service visits.
Even if your Colorado Springs company relies on a local freelance consultant or maintains a full time IT staff that know how to handle the majority of computer issues, Progentís Microsoft certified consultants can provide an easy and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the availability or the expertise to address unexpected network crises or particularly complicated integration problems.
Details of Progent's Online Computer Services for Colorado Springs Colorado
Progent's online help, Internet-based repair, network security consulting, and network management services give businesses in Colorado Springs Colorado the greatest leverage for your support budget. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk support and network administration, Progent's professionals can provide your organization enterprise-level network support while permitting you to eliminate the cost and hassle of carrying a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Colorado Springs Colorado and is also ideal for customers in more remote areas that lack technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting company, Progent has access to a wide selection of Microsoft support tools, service databases, and continuing education.
- By the Minute Rates to Minimize Costs
Progent provides remote help on a minute-by-minute billing plan, so you pay only for the services you use. Progent asks for no minimum charge for phone service and asks for no periodic subscription fee for support services delivered during regular business hours. This saves you from paying big bills for quick fixes.
- Access to Cisco Network Architecture Specialists
Progent's registered experts for Cisco can provide access to authorized professionals with experience in designing, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic support services consist of technology integration, MS Exchange expertise, network security design, and Help Desk Co-management services. Progent's Application Experts group can provide world-class consulting expertise in specific application areas. Support available from the Application Experts staff includes:
Dynamics GP Support and Customization
MS Project Support
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Software Programming
MySQL Database Administration and Application Programming
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient centralized source for network generalists and specialists, Progent can tailor timely, cost-effective, and comprehensive information technology solutions that match the special needs of your business.
- Advanced Remote Access Software
Secure online access allows Progent's service professionals to see precisely what your users see. This makes it easier to produce quick solutions to problems that might otherwise demand a costly onsite visit. State-of-the-art remote connectivity software and expert engineers together enable Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in online support and remote system analysis.
- Support for Mainstream VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- Round-the-Clock Service for High Network Uptime
For businesses with mission-critical applications, Progent offers optional 24x7 remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce high system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-constrained companies whose workers require instant recourse to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical experience, fine tuned support software, and familiarity with corporate IT allow companies to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does My Business Begin Getting Online Network Support from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Server Platforms
Progent can provide world-class expertise for Microsoftís powerful server platforms with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 migration, Windows Server 2003 maintenance, MS Exchange 2019 Server deployment, MS Exchange 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online service and in-person visits by the minute. Consequently, you pay exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick fixes so you will not be forced to permit less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent has few competitors. Businesses who utilize trusted freelance consultants or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, network monitoring can save your information network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.