Colorado Springs Remote Workers Solutions Consulting and Support
System Design, Configuration, Administration and Troubleshooting Consulting
Enlarging your at-home workforce can have a significant effect on IT architecture, security, and company workflows. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, administer, tune, and debug IT environments that support a remote workforce. Progent can help your Colorado Springs organization to pick the right technologies and follow leading practices in creating and operating a safe virtual solution for teleworkers that facilitates collaboration and delivers top value. Progent can provide services that go from on demand expertise for getting you past occasional IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.
Progent can help Colorado Springs, Colorado organizations to succeed with any facet of building a high-performing work-from-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, security monitoring, data protection solutions, and streamlined management.
Infrastructure for Telecommuters
Integrating the network infrastructure required for an at-home work environment can be especially complicated if you must manage a combination of personal equipment like desktop computers and notebooks, Internet routers, and Wi-Fi appliances from various manufacturers and with a mix of OS software and firmware levels. Progent's background providing remote help for both outdated and current technologies in virtual office solutions enables you to make efficient use of your available infrastructure and provides you with ready access to expertise for implement essential upgrades. Support services available from Progent to assist you to create a high-functioning work-at-home ecosystem include:
- Virtual Private Network connectivity makes it possible to establish a safe connection for authorized remote workers to access IT resources situated at your company data center or in the cloud. Progent can assist your company to configure and maintain VPN connections between your at-home workforce and your key network resources by providing remote VPN integration support. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can help your telecommuters to set up Cisco's popular AnyConnect client software for secure VPN tunneling for a wide range of endpoint devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure platforms allow a telecommuter to view and use a remote computer's desktop. This technology gives network managers more control over the digital environment of telecommuters and ensures remote users a consistent and more productive work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach home computer networks to the Internet and typically support VPN connections, local Wi-Fi connectivity, and firewalls. Progent offers expert remote support for configuring routers from all major manufacturers. See router configuration services from Cisco-certified consultants.
- Home Wireless networks, often supporting an entire household and visitors, are frequently utilized by at-home employees to access their Internet router for work. This can create performance as well as security issues. Progent can assist businesses to mitigate these issues by providing expertise that include Aironet integration expertise, Cisco Meraki WiFi deployment consulting, and Ubiquiti wireless AP integration assistance.
- Internet access solutions affect the speed and reliability of connections between at-home workers and the corporate data center. Vital processes may demand backup Internet access in the event the normal connection fails. Progent offers expertise for identifying service providers, picking appropriate service packages, and integrating fault-tolerant Internet access. Refer to Internet access solutions.
VoIP Solutions for Remote Workers
Expanding the corporate phone system to include remote users is vital to maintaining a productive at-home workforce. A variety of cloud-centric IP voice platforms are used by SMBs to support teleworkers. Many enterprises rely on Cisco's current or older products for IP voice solutions. Progent can help businesses of all sizes to design or maintain a telecommuter VoIP environment that provides the versatility, transparency and security needed for telecommuters. Progent's Cisco-certified CCIE Voice experts offer high-level support to help businesses optimize their existing Cisco IP voice environments to support an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end IP telephony capabilities to devices such as VoIP phones, media processing platforms, VoIP gateways, and multimedia apps used across the network. Unified Communications Manager manages additional combined media services like messaging, video conferencing, and team interaction networks. For more information about Progent's Unified Communications Manager support, see CUCM expertise.
- Cisco CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM. Progent can assist your company to support your existing CallManager environment or migrate smoothly to Cisco's modern IP telephony products. For details about Progent's expertise for CallManager and Cisco's other early VoIP products, see Cisco CallManager expertise.
- Cisco IP Gateways provide integration with public telephony networks and with users working outside the corporate perimeter such as at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
- Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to update your wide area network infrastructure to support these solutions and deliver online integration and troubleshooting expertise.
Video Conferencing for At-Home Workers
A wide selection of video conferencing platforms from major vendors support online meetings, video conferencing, chat, and screen/content sharing for both local workers and at-home workers. Many organizations use multiple conferencing products to meet the needs of their different partners and clients. Progent can help you to maintain your existing voice/video conferencing environment and optimize the experience of your at-home employees.
- Skype for Business is Microsoft's popular unified communications platform that enables presence, instant messaging, voice and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can assist your company to configure and manage Skype for Business client software to accommodate your remote employees. For details about Progent's support expertise for Skype for Business, refer to Skype for Business consulting experts.
- FaceTime is Apple's group video phone app for compatible iOS and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow as many as 32 simultaneous users for video sessions. To learn more about Progent's support expertise for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing granular content or computer screens, presentations that embed rich media including Microsoft PowerPoint, session capture, plus editing and playback for future reference and training. For details about Progent's consulting services for Cisco Webex as well as for additional video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conferencing, contacts, and content with capabilities that include IP voice and video calling, persistent threaded chat, plus data sharing. To learn more about Progent's consulting expertise for Teams and for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these conferencing platforms and assist your business to tune your WAN infrastructure to run them.
Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 suites, providing a powerful ecosystem of applications that deliver a consistent user interface for sharing information throughout multiple sites and on a wide selection of endpoints. Progent has delivered remote consulting support for Microsoft SharePoint and Exchange since their first releases and can help your company to deploy these flagship collaboration products to optimize the productivity of your at-home workers.
SharePoint uses web sites to promote collaboration and knowledge sharing by providing policy-based delivery of data, workflow, and utilities for searching through company-wide information silos. SharePoint allows you to build secure portals that enables remote workforce to view and update aggregated business intelligence by means of Wikis, Blogs, social sites, and Web Parts (Widgets). For information about Progent's SharePoint consulting expertise, see SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, see planning and configuration expertise for Exchange.
OneDrive is Microsoft�s shared cloud-based file hosting and synchronization service, similar to GoogleDrive. Remote workers can store files to OneDrive, and co-workers anywhere can access them safely via a web browser. Included with Office and Microsoft 365, OneDrive allows at-home employees to co-author documents. Revisions created offline are automatically synced when you reconnect to the Internet. To learn about Progent's expertise for Microsoft OneDrive, go to Microsoft Onedrive integration experts.
Cloud Integration Services for Telecommuters
Progent can provide affordable remote support for enabling businesses to create, manage and troubleshoot integrated hybrid network architectures that include internal data centers, telecommuters, branch offices, plus cloud resources. Progent can provide expertise for all modes of public cloud service including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers fix issues with cloud access, authentication, and security.
Microsoft Azure is a leading family of cloud software and services that enables you to utilize infrastructure, virtual servers, and critical apps running on Microsoft's massive cloud. Microsoft Azure offers more than 100 services services such as hosting for Windows and Linux-powered VMs, on-demand cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity management with Azure Active Directory, and plan data backup and recovery solutions with Azure Backup. Progent's cloud experts can also help you create secure access to Azure services for at-home workers by setting up and debugging firewall appliances and VPN IPsec tunnels. To find out about Progent's support services for Microsoft Azure, go to Azure consulting.
Microsoft 365, formerly called Office 365, is Microsoft's growing suite of business productivity applications and cloud-based services offered by subscription. Microsoft apps and cloud services are provided in a selection of plans intended for customers ranging from individuals and small offices to major corporations. Progent can provide fast and affordable online access to experts knowledgeable about Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to assess the various subscription plans offered with Microsoft 365 and deploy 365 applications for your at-home workers in a way that delivers maximum business value. For information about Progent's expertise for Microsoft 365, refer to Microsoft 365 integration services.
Microsoft 365 Exchange Online is one of the most widely used applications in Azure-hosted Microsoft 365 product suite. Exchange Online offers the advantages of lower spending for physical infrastructure, simplified management, on-demand scaling, high availability, and other benefits associated with cloud computing. Microsoft has engineered Exchange Online to operate smoothly with local Exchange environments, allowing you to build hybrid cloud/onsite networks. Progent's certified Exchange experts are available for as-needed help to get you past challenging IT roadblocks and also offer end-to-end project management services to ensure your teleworkers have easy and secure access to your Exchange Online environment. For details Progent's consulting services for Exchange Online, go to Exchange Online integration and troubleshooting consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing market and is the industry's top source of cloud-based services. Progent offers quick and economical online access to cloud integration experts who can assist your business to design, implement, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud-based services with local resources and with other public clouds like Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist your company to create a high-uptime network model so your users have a consistent computing experience whether they are working from your main office, a remote branch, from home, or on the move. To find out about Progent's consulting expertise for Amazon AWS, see Amazon AWS integration services.
Google Cloud is a leading collection of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help you to scale your current IT assets with the Google Cloud, and Progent's DBA experts can show you how to make your key apps cloud ready so your at-home workers can take full advantage of Google Cloud services. Progent can assist you to deploy virtual machines on GCP Compute Engine, plan an efficient storage system with Google Cloud Storage services, and streamline access control for telecommuters with GCP Cloud Identity. Progent can also assist your business to use GCP's unified management tools to administer and monitor your GCP environment. To find out, visit Google Cloud Platform consulting expertise.
Help Desk Call Center Services for Remote Workers
A sudden, enterprise-wide transition to a telecommuter workforce, which might be the result of a pandemic or as an element of a business continuity preparedness plan, can overstretch even a high-performing in-house Call Center. Progent's Help Desk services allow organizations of any size to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Center support services leverage Progent's nationwide team of remote IT support experts combined with world-class trouble ticketing and follow-up technology to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop technical support from help requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to monitor or update their current tickets, add details, and append screen captures or relevant files. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. To learn more, go to Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Desk Augmentation Service enables your company to supplement your current Support Desk organization by splitting delivery of Call Desk support seamlessly between your in-house IT support personnel and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collective support solution utilizing the leading professional services automation tool for managing service requests and ticketing, assigning responsibility, monitoring progress, and generating reports. For information about how Progent's Call Desk Supplementation Services can enable your company to deliver best-in-class desktop support to your telecommuters, go to Progent's Support Desk augmentation Services.
Security for Telecommuters
Telecommuters often use their personal computing devices and work in an unsecured environment. This worsens their vulnerability to cyber threats and demands judicious use of firewalls, remote monitoring, and the enforcement of security policies in compliance with best practices. Progent's veteran roster of certified cybersecurity professionals can help your organization to plan, deploy and administer a compliant cybersecurity environment that protects vital data in IT networks that incorporate an at-home workforce.
Firewalls allow you to create a network that can be safely accessed by local users as well as by an at-home workforce, mobile users, suppliers, clients, and the public. Next-generation firewall devices allow you to configure and manage appropriate permissions to various classes of users and to expand your IT network and adjust your cybersecurity posture as your company evolves and as cyber threats grow increasingly sophisticated. Progent supports both current and older firewall devices from all leading manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To learn more about Progent's firewall integration services, see firewall support services.
Online Endpoint Security Monitoring makes it possible to watch over the various computers used by an at-home workforce and either block or spot and mitigate the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on every protected endpoint, monitoring all activity and using advanced behavioral threat analysis to identify new attacks on arrival. When a cyberattack is spotted, ProSight Active Security Monitoring immediately disconnects the infected endpoint from the corporate network to quarantine the threat. Because the ProSight Active Security Monitoring software agent is self-contained, endpoint devices stay protected even if they are offline. For details about ProSight Active Security Monitoring, refer to remote endpoint monitoring for an at-home workforce.
Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a secured online account and enter your password you are asked to verify who you are on a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized for this added means of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You may register several validation devices. For more information about Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for remote workers.
Security Audits can assess the exposure of your information system to all classes of external and local security attacks for an environment that includes an at-home workforce. Progent can deploy remote, automated cybersecurity inventory software for rapidly and affordably detecting a broad range of security holes that can be found over the Internet. Progent's endpoint security assessment experts, which can be provided by security professionals with top credentials such as CISM, CISSP, and GIAC, can assist you to evaluate your procedures and governance policies and review your network architecture to allow you to implement top-level protection for your at-home workers.
Data Protection for Remote Workers
The field of Data Protection covers backing up and recovering critical data so as to avoid data loss and minimize restoration time in the event of storage problems resulting from hardware breakdowns, software hiccups, operator mistakes, malware, or other causes. Dependable data protection strategies can be particularly difficult to design and manage in hybrid environments that combine local data centers, cloud resources, and at-home workers.
- Backup/Restore solutions for an at-home workforce must cover diverse types of user-owned endpoint devices. Progent can provide quick online access to consultants knowledgeable about a wide array of products for backing up Windows, Apple and Linux/UNIX servers and desktop computers as well as notebooks, tablets and smartphones. Popular backup/restore solutions maintained by Progent's data protection consultants include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To back up data distributed throughout a hybrid network, Progent offers ProSight Data Protection Services, a managed backup/recovery subscription service that utilizes cloud-based storage and features fine-grained recovery and centralized management.
- Disaster Recovery/Business Continuity plans typically envision scenarios that call for a rapid switch to an at-home workforce. Progent's expert disaster recovery planning consultants and business continuity planning specialists can assist you to develop, document and test a DR/BC plan that addresses the process of moving to an at-home workforce.
Unified Management for an At-Home Workforce
Microsoft has rebranded and reshuffled its endpoint management platforms under the title Endpoint Manager, which includes Intune for cloud management of remote endpoints and Configuration Manager for managing on-premises endpoints. Endpoint Manager features a unified environment for safeguarding critical data by controlling on-premises, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud service for managing and securing mobile computers and applications. Managed endpoint devices can be user owned or business owned. Network admins managing the endpoint computers of at-home workers can utilize Intune to provision and validate applications on managed devices, push updates and certificates, set up policies for accessing data and resources, manage passwords, establish VPN connections, control how telecommuters share information, set up threat defense, verify security compliance, and erase corporate data from lost, stolen or deactivated endpoint devices. Microsoft Intune runs with iOS, Google Android, Windows, and macOS endpoints. To find out about Intune and how Progent can help you to use Microsoft's Endpoint Management to administer the endpoint devices of your telecommuters, see Intune telecommuter device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) product that allows network managers to keep off-premises endpoint devices current and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint management combined with VMware's Horizon virtual application delivery technology for access control, application management, and setup management of endpoint computers. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment via a perpetual license. Key capabilities of VMware Workspace ONE include rapid over-the-air provisioning of out-of-the-box laptops, quick onboarding of new users, policy set up and enforcement for all classes of endpoints, unifies management reporting and performance analytics, email encryption, and integration with Microsoft apps and cloud services. For details about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management expertise.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining a productive work-from-home environment for your Colorado Springs, Colorado organization, call
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ProSight Spam Filtering Services Consultant Services
Largest ProSight Email Guard Outbound Email Encryption Consultancy
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's ProSight Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall.
24-7 Data Protection Manager 2016 Migration Computer Consulting
Biggest Data Protection Manager 2016 SOFS On-site Support
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers automatic backup and easy recovery functions for Microsoft environment. SCDPM 2016 offers application-aware protection for critical platforms like Microsoft SQL, Exchange Server and SharePoint, protects Windows and Linux VMs, supports VMs running on Windows Hyper-V and VMware, and integrates seamlessly with Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified consultants can assist organizations of all sizes to design, deploy, manage, and troubleshoot an enterprise-wide backup/restore solution built around SCDPM 2016. Progent can help you to migrate from a previous release of DPM or from a legacy system, and Progent can optimize your SCDPM 2016 environment for on premises, colocated, cloud-based or hybrid deployment models. Progent offers remote or onsite support and can provide as-needed expertise to resolve challenging issues or deliver comprehensive project management support to help you finish your SCDPM 2016 initiative on time and on budget.
Remote Support Services Windows Server 2012 R2 Security
Windows Server 2012R2 upgrade Services
Progent's Microsoft-certified professionals can help you to evaluate the benefits of Windows Server 2012 R2 for your organization, create pilot systems and rollout plans, tune your infrastructure for local, multi-site, private or public cloud-based, and hybrid environments, train your IT management, staff, develop a corporate-wide security strategy, streamline IT administration, help with application development, and generate and validate a DR/BC plan.
Tandberg Video Conferencing Specialist
Urgent Tandberg Telepresence Consulting
Progent can provide the support of a senior specialist with years of hands-on experience installing, managing, and enhancing immersive telepresence systems from top-tier suppliers including Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent can work with your in-house network management group, your ISP, and your video conferencing technology supplier to help your organization maximize the strategic value of your telepresence ecosystem.
Online Support Services Best Practices
Best Practices Technical Support Outsource
Progent’s team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry experience, in the trenches of network support, executing a wide variety of technical projects for an extensive array of clients. Every Progent consultant shares a proven collection of individual best practices that are combined into shared leading practices standards that Progent teaches its support personnel. This means that you get not just world-class technical capability, but also a consultant with proven methods for using technical knowledge to solve actual network problems rapidly.
CRISC Certified Risk Monitoring Consulting
Risk Monitoring Technical Support Services
Progent's disaster recovery support and business continuity consultants can show you how to create a disaster recovery plan to prepare for an IT network catastrophe. Progent can help you define a complete disaster recovery strategy that incorporates scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified consultants can also help you create an affordable, non-stop system solution that addresses reliability issues covering a broad array of infrastructure technologies and processes.
Consult IoT device patch management
Cisco switch patch management Specialists
Progent's support services for software/firmware update management provide businesses of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your virtual and physical; servers, peripherals {like scanners, infrastructure appliances like switches and wireless APs, and Internet-of-Things (IoT) devices such as sensors and health monitors.
Technical Support Call Desk for Remote Workforce
Call Desk for Remote Workforce Help and Support
Progent has two decades of experience helping small and medium-size businesses to design, implement, optimize, manage, and troubleshoot information networks that incorporate a remote workforce.
SRST On-site Support
Onsite Technical Support IP Communications
Progent's Cisco CCIE-certified VoIP phone and video IP phone consultants can help you to integrate, manage, and debug Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers support for all models of Cisco's IP phones from legacy Voice over IP devices to the newest media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Unified CM, formerly known as CallManager, or with Unified Communications Manager Express (CME) to build a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager apps that include Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact solution. Progent's consultants can provide expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP gateways, installing ISR G2 routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco SRST systems for high availability.
Contract MRP Consultants Careers
Freelance Microsoft Consultant Subcontractor Jobs
Progent's Experts Team provides support in key technologies that include Macintosh networking and applications; Support for Linux-based, UNIX, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management customization; Mission-critical and specialized application help; CIO, management information analyst, and project management services; Special program design and integration; Web, electronic business, EDI, and customer portal development and integration; SQL management and performance consulting; Business intelligence consulting; and Telecom architecture support.
Firepower Management Center Consultant Services
Cisco Firepower NGFW Firewalls Engineer
Cisco's Firepower NGFWs Firewalls provide a major performance improvement over Cisco's previous-generation ASA 5500-X security appliances and offer centralized management and automation of modern security features like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE firewall consultants can assist you to plan and execute an efficient migration to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's cloud-based services to build and centrally manage IT ecosystems that span branch offices, data centers, and cloud resources.
Juniper NetScreen Security Company
Juniper Networks NetScreen Cybersecurity Organization
Progent's Juniper Networks-certified NetScreen engineer can help you to install and integrate NetScreen 5200 and 5400 routers, migrate from previous NetScreen products to the latest Juniper technologies, and repair network infrastructure issues in all-Juniper or mixed-vendor systems.
iPhone and SQL Server integration Troubleshooting
Top Quality Specialists iPhone and SQL Server integration
Progent can provide cost-effective remote consulting to help your business to design, deploy, and fix any aspect of your iOS and Windows integration efforts and is available for short-term tasks to help you get past specific technical roadblocks or long-term engagements to help you complete business-critical projects on time and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid environments and can help you create or maintain a highly available, secure and efficient network infrastructure that is best suited to your mode of computing. Progent also offers remote or on-premises training for individuals or groups to show you how to manage and use your iPhones and iPads in a safe, team-oriented environment that maximizes the business value of your information system.
Full Service Outsourcing Consulting
Outsourcing Network Help Engineer
Progent can deliver comprehensive remote support for all technologies common to small company IT systems and allows you to outsource an array of strategic, on-demand support services including a part-time CIO to provide senior-level planning and budgeting skills, a Technical Response Center for help desk support, 24x7 server monitoring, spam and email-borne virus filtering as a managed service, project management for critical initiatives like office relocations orOS upgrades, Cisco-certified consultants for building and maintaining high-performance and reliable infrastructure, certified security specialists to verify data protection and regulatory compliance, disaster recovery experts to create business continuity strategies, and software programmers to create, enhance, or troubleshoot mission-critical application programs.
Dynamics GP Continuum Specialist
Great Plains Accounting Consultants
Progent's expertise providing Microsoft .NET support and Microsoft SQL Server consulting, and Progent's programming experience with VBasic, XML, and other developer platforms enable Progent to create specialized line-of-business applications and eCommerce solutions that integrate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP management reporting services can help you design reports that let you track your business more thoroughly, turning uncooked data into useful insights into your business.
Wyoming Information Technology Management
Small Business Network Consultant Nationwide Support
If your business does not need immediate remote help but expects to need technical services with your network soon, you can save time and expenses and guarantee that the appropriate expertise will be ready when you want it by contacting a Progent sales agent and registering as a customer. For details, call 800-993-9400 or email information@progent.com.
24x7 Nagios for Linux Specialists
Linux Network Monitoring Support Outsourcing
Network monitoring commonly consists of tracking a network’s resource utilization in order to uncover data traffic bottlenecks or troubleshoot hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring tools that work under Linux and can be deployed to monitor mixed-platform networks where UNIX and Windows operate together. Progent's system support consultants can help you take advantage of both these programs to optimize and repair your network. Progent's UNIX support services offer small companies and developers help with administering and supporting UNIX/Linux and Solaris systems that work with Windows-based technology.
SQL Server 2017 Development Remote Consulting
SQL Server 2017 Backup Computer Consulting
Progent's Microsoft-certified SQL Server 2017 experts can assist your business to assess the business advantages of migrating to SQL Server 2017 and can help you to design and carry out an efficient migration of your databases and applications to any network model including local, cloud-hosted, or hybrid. Progent's SQL Server experts can provide remote or on-premises support ranging from as-needed architecture review or troubleshooting to comprehensive project management to ensure your SQL Server 2017 project is successfully completed on schedule and within budget.
UNIX Online Small Business Outsourcing IT
24-7 Linux Online Consultants
Progent offers nationwide online phone support and consulting services for companies who run UNIX, Linux, or Solaris environments or whose information systems feature a mix of UNIX/Linux and Microsoft Windows products. Remote network consulting offers optimum return for your information technology budget by protecting client productivity and limiting the time charged for network repair services. Advanced remote access technology and skilled technicians and consultants combine to enable Progent to handle most network problems without squandering time and expense by going to your location. In the vast majority of cases your network issues can be dealt with over the phone or via a mix of phone support and online network analysis. Progent can offer the services of Cisco CCIE infrastructure experts and CISM certified security specialists to assist with the most challenging network problems.
Microsoft Consultant Services SQL Server Replication
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Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis package that opens the door to the rapid development of a new generation of high-end applications that can provide your business a significant competitive edge. SQL Server provides built-in support for XML and the ability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of background supporting Microsoft integration, ensures you success in designing, installing and administering Microsoft SQL Server solutions that are seamlessly connected with other applications powered Microsoft's .NET platform.
Small Office Small Business Network Consulting
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Progent provide businesses of any size world-class IT remote or in-person consulting services for networks powered by Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier network consultants also can provide security expertise for companies varying in size from the small office to the worldwide enterprise.
Microsoft Certified Partner Google Cloud Identity Consultancy
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Progent offers affordable online and on-premises support to help companies to migrate any portion of their core network infrastructure to Google Cloud Platform services. This can save time and equipment costs and allow the use of Google's state-of-the-art AI and machine learning tools. Progent can help you with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness evaluation, architectural design and review, testing, configuration, administration, performance tuning, software license management, disaster recovery solutions, and security.
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If you want to update your corporate web site, build internal webs for purposes such as HR or worker education, establish a powerful web presence for a new venture, or generate line-of-business, data-driven specialized web applications, Progent can supply skilled and proven web designers. Progent's consultants can also show you how to build and maintain a secure, fault-tolerant server and communications infrastructure, including remote and wireless access, to support your web solutions.
Online Troubleshooting Microsoft 365 Gmail migration
Top Quality Microsoft 365 AD FS Consulting Services
Microsoft allows you to create seamless hybrid environments that combine Microsoft 365 and on-premises Exchange systems. This allows you to have some Exchange mailboxes hosted at your physical datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consultants can help your organization with any phase of planning, integrating and debugging your hybrid Microsoft 365 Exchange Online, Exchange Online} solution. Progent's Exchange specialists can provide occasional support to help you resolve stubborn technical issues and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange initiative is carried out on schedule and on budget.
ProSight Virtual Machine Hosting Consultant Services
Private Cloud Integration Consult
Progent's ProSight Virtual Hosting offers proven virtual server architecture, a world-class data center facility, and the support expertise of Progent's Microsoft-certified engineering group to provide small companies with a comprehensive information technology outsourcing alternative that improves network dependability and protection, reduces management hassle, and cuts costs. With Progent's Private Cloud Hosting, a smaller company can have each of its software platforms and critical business application servers supported within a secure and reliable data center on a fast, high-availability virtual server configured and supported by Progent's computer support experts.
24 Hour Meraki Technical Consultant
Meraki Cloud Management Configuration
Progent's Meraki wireless AP experts provide remote and onsite support services to assist businesses of all sizes to plan, deploy, maintain, upgrade or troubleshoot Wi-Fi networks that include Cisco Meraki wireless access points. Progent can assist your business to configure and support Meraki-based wireless infrastructure for sites that can range from a telecommuter's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products such as Catalyst and Nexus switches, ASR routers and ASA firewalls to create a seamless ecosystem that delivers identical connectivity, performance, security, ease of management and uptime for wired and Wi-Fi users irrespective of their location or device.
Services Antivirus
Antispam Consultants
E-Mail Guard is Progent's economical anti-spam and anti-virus solution that gives small companies world-class defense from spam, viruses, directory harvesting, and other forms of email-borne assaults on IT systems. E-Mail Guard is built on Postini's perimeter management technology, a sophisticated suite of web-managed anti-spam and antivirus services that stop email attacks before they are able to penetrate the company firewall. Perimeter Manager also lets administrators monitor and manage their email systems, regardless of server platform, hardware type, or data center location.
24 Hour Dynamics Business Central Applications Support
Microsoft Dynamics 365 Business Central Applications Consultants
Dynamics 365 Business Central (previously, formerly} called Dynamics NAV and Navision) provides SMBs a single platform for financial management, inventory, operations, project management, procurement, sales and marketing, supply chain, and advanced reporting. Progent's Dynamics Business Central/NAV experts can assist your organization to maintain your older Dynamics NAV system or upgrade efficiently to a cloud-based, on-premises, or hybrid deployment model.
Les Kent has a 35-year history of effective technology integration, corporate management, marketing, and operations. He has shown a knack for developing elegant IT solutions during his time as as a network designer, programmer, project manager, implementation consultant, and troubleshooter for small companies, start-ups, and global enterprises.
Cisco ASA 5500 Support
Cisco VPN and Firewall Configuration
Progent's Cisco certified network infrastructure consultants can assist your organization to manage older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also help you to configure, administer, upgrade and debug Cisco ASA 5500-X security appliances with Firepower Services.
SQL Server 2017 Always On Network Consultant
SQL Server 2017 SSRS Onsite Technical Support
Progent's certified SQL Server 2017 experts can help you to plan and implement a cost-effective migration from your existing SQL Server databases and applications to SQL Server 2017.
System Center 2016 and NetApp Integration IT Services
Network Consulting SCOM 2016
Microsoft System Center 2016 delivers important enhancements in the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; unified management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's Microsoft-certified consulting staff offers world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
Computer Consulting Company Remote Support
Network Service Alabama
Progent’s Technical Response Center (TRC) provides affordable national extended hours online help for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service engineers provide extended hours telephone support and online secure computer connection to troubleshoot and resolve technical problems rapidly and affordably.
CISM Security Security Extended Service Desk Outsourcing
Shared Support Desk Configuration
Progent's Standard Help Desk Services provide an end-to-end service desk solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Help Desk services are offered at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Consult LifeSize Telepresence
Award Winning Video Conferencing Onsite Technical Support
Progent offers the services of an accredited engineer with an extensive background deploying technology from the major video conferencing/telepresence vendors including Cisco/Tandberg, Polycom, and LifeSize and can assist you to plan, configure, upgrade, or troubleshoot a video conferencing solution that protects your investment and optimizes the strategic value of your information system. Progent also offers the expertise of network infrastructure consultants who can help businesses of all sizes to build and troubleshoot a network that delivers the performance, dependability, protection, and expandability you need to accommodate your video conferencing/telepresence solution.
Ubiquiti UniFi Controller software Consult
Ubiquiti UniFi switch Professional
Progent offers quick access to the skills of veteran wireless consultants who can help you to assess the advantages of Ubiquiti UniFi Wi-Fi access points for your company and help you to design, deploy, maintain, and troubleshoot your UniFi wireless network. Progent can also carry out a wireless site survey to help you to select, configure, and place UniFi wireless APs for your required coverage and throughput.
Support and Integration Forefront TMG Firewall
Forefront Threat Management Gateway 2010 Remote Support
Forefront TMG 2010 builds on the powerful security capabilities of Microsoft Internet Security and Acceleration Server 2006 and provides a centrally managed web gateway that acts as a single-server platform for a variety of security functions such as an application and network layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, Virtual Private Network control, and HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 includes advanced web security reporting features, permits customized reports powered by Microsoft SQL Server, works with Active Directory to streamline authentication, and can be deployed as a virtual machine to lower expenses and improve availability. Progent's Microsoft-certified consultants can help you to plan and carry out test and production implementations; interface Microsoft Forefront TMG 2010 with Windows Server 2008, Active Directory, SQL Server, Exchange Server, and SharePoint 2010; install Forefront Threat Management Gateway 2010 to run on a virtual machine with Windows Hyper-V; and provide ongoing support and troubleshooting. Progent can also assist you to upgrade economically to Microsoft Forefront Threat Management Gateway 2010 from ISA Server.
ProSight Network Infrastructure Monitoring Technology Consulting
24-7 ProSight Network Infrastructure Monitoring Computer Consultant
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and debug their networking hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex network management processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks.
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