Colorado Springs Work from Home Employees Integration Consulting Experts
Solution Planning, Setup, Administration and Troubleshooting Consulting
Expanding your at-home workforce can have a major impact on network architecture, security/compliance, and corporate workflows. Progent has two decades of background helping small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Colorado Springs company to pick the appropriate technologies and adhere to leading practices in creating and maintaining a secure virtual office solution for telecommuters that facilitates teamwork and returns top value. Progent offers services ranging from as-needed guidance for getting you past occasional IT roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent can assist Colorado Springs, Colorado companies to succeed with any aspect of creating a high-performing work-at-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, security monitoring, data protection solutions, and centralized management.
Network Infrastructure for Teleworkers
Integrating the network infrastructure needed for an at-home workforce can be particularly challenging if you must manage a mix of worker-owned hardware such as desktop computers and notebooks, Internet routers, and Wi-Fi appliances from an assortment of manufacturers and with a variety of OS software and firmware levels. Progent's experience providing online help for both legacy and modern technologies in remote office venues enables you to make cost-effective use of your available network infrastructure and provides you with ready access to expertise for implement essential updates. Support services available from Progent to help your company to create a high-functioning work-at-home ecosystem include:
- Virtual Private Network (VPN) technology allows you to create a secure connection for authenticated at-home employees to use IT assets located at your company data center or in the cloud. Progent's consultants can help you to deploy and manage VPN access between your at-home workforce and your key network resources by providing online VPN integration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can assist your remote workers to set up Cisco's popular AnyConnect client software to provide safe VPN connections for a broad range of devices including Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products allow a telecommuter to see and interact with a remote PC's desktop. This provides IT managers substantial control over the digital environment of at-home employees and ensures them a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
- Routers attach home networks to the Internet and support VPN tunnels, local Wi-Fi networks, and firewalls. Progent can provide top-tier online consulting for deploying home routers from a variety of manufacturers. See router integration support from Cisco-certified experts.
- Home Wi-Fi networks, often supporting the whole family and visitors, are commonly utilized by telecommuters to access their Internet router for work. This can cause performance and security problems. Progent can help businesses to resolve these problems by delivering expertise that include Aironet configuration consulting, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti Unifi WiFi AP setup assistance.
- Internet connectivity methods impact the speed and reliability of connections between telecommuters and the corporate data center. Mission-critical applications might demand redundant Internet connections in case the primary connection fails. Progent can provide expertise for picking ISPs, choosing appropriate bandwidth and data volume packages, and integrating fault-tolerant Internet connections. See Internet access solutions.
IP Voice Solutions for Teleworkers
Expanding the corporate PBX system to accommodate remote users is critical to maintaining a productive at-home workforce. A broad range of cloud-centric VoIP products are popular with small and mid-size businesses to server teleworkers. Many larger organizations depend on Cisco's modern or legacy platforms for VoIP solutions. Progent can assist businesses of any size to plan or maintain a remote VoIP environment that delivers the versatility, convenience and security needed for remote users. Progent's Cisco-certified CCIE Voice experts can provide advanced support to help businesses optimize their current Cisco IP voice systems to handle an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise IP telephony capabilities to devices such as VoIP phones, media processing products, Voice over IP gateways, and multimedia apps used throughout the network. CUCM supports additional mixed media services such as messaging, video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM support, visit Cisco Unified Communications Manager consultants.
- CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can assist your company to maintain your current CallManager deployment or upgrade efficiently to Cisco's current IP telephony products. To find out about Progent's support services for CallManager and Cisco's other early VoIP products, visit Cisco CallManager consulting services.
- Cisco IP Gateways provide connectivity with PSTN networks and with clients operating outside the corporate firewall like at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series and for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
- Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your WAN architecture to support these solutions and deliver online integration and troubleshooting expertise.
Video Conferencing for At-Home Workers
A broad range of voice/video conferencing products from leading technology companies enable online discussions, video conferencing, chat, and screen sharing for both onsite workers and at-home workers. Many organizations utilize a mix of conferencing products to meet the needs of their various partners and clients. Progent can assist your organization to manage your existing voice/video conferencing ecosystem and enhance the experience of your at-home employees.
- Skype for Business is Microsoft's leading communications product that enables real-time presence, instant messaging, voice and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help your company to configure and manage Skype for Business client software to accommodate your remote workforce. For details about Progent's consulting expertise for Skype for Business, refer to Skype for Business consulting services.
- FaceTime is Apple's group video phone app for compatible iOS and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow up to 32 concurrent users for voice/video calls. To learn more about Progent's support services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or computer screens, presentations that embed rich media including Microsoft PowerPoint, network-based capture, plus revision and playback for future reference. For details about Progent's support services for Cisco Webex and for other IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with capabilities that include video conferencing, persistent threaded chat, plus data sharing. To learn more about Progent's consulting expertise for Microsoft Teams and for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging services for these products and assist you to optimize your network infrastructure to host them.
Microsoft Collaboration Platforms for At-Home Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Microsoft Office and Microsoft 365 families, providing a powerful environment of productivity apps that deliver a consistent user interface for sharing data and ideas throughout multiple sites and on a broad selection of endpoint devices. Progent has provided online consulting support for SharePoint and Exchange since their initial publication and can help businesses to tune these critical collaboration platforms to maximize the productivity of your at-home workforce.
SharePoint uses web entities to enable collaboration and knowledge delivery by offering policy-driven delivery of data, business processes, and tools for searching through enterprise-wide business data. SharePoint enables you to create protected portals that permits remote workforce to see and edit consolidated corporate intelligence via Wikis, Blogs, social web sites, and Web Parts. For information about Progent's SharePoint support services, see SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, refer to deployment consulting for Exchange.
OneDrive is Microsoft's collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. Remote workers can store files to OneDrive, and colleagues anywhere can retrieve them securely via a web browser. Included with Office and Microsoft 365, OneDrive enables at-home workers to co-edit files. Revisions created offline are automatically uploaded when you go back online. For information about Progent's support services for OneDrive, visit Microsoft Onedrive configuration experts.
Public Cloud Integration Services for At-Home Workers
Progent can provide advanced online support for helping organizations to build, manage and optimize integrated network architectures that incorporate internal data centers, telecommuters, branch offices, and public cloud services. Progent can provide top-tier consultant for all types of cloud service including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers resolve problems with cloud access, authentication, and cybersecurity.
Microsoft Azure is a popular platform for public cloud software and services that enables you to use IT infrastructure, virtual servers, and key applications running on Microsoft's massive cloud. Azure features over one hundred services services such as the ability to host Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can help your organization to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity control with Azure AD, and plan data backup and restore systems with Azure Backup. Progent can also show you how to create secure connections to Azure services for teleworkers by configuring and troubleshooting firewall appliances and VPN tunnels. To learn about Progent's consulting expertise for Microsoft Azure, see Azure consulting services.
Microsoft 365, previously called Office 365, is Microsoft's growing suite of client productivity software and cloud-based services offered on a subscription basis. Office apps and cloud services are provided in a variety of plans intended for customers ranging from students and households to large enterprises. Progent offers fast and easy online access to experts familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android technology. Progent can assist you to evaluate the various subscription bundles offered with Microsoft 365 and configure 365 apps for your remote workers to achieve maximum business value. For information about Progent's consulting services for Microsoft 365, go to Microsoft 365 integration support.
Exchange Online is among the most popular cloud-based applications in the Microsoft 365 product line. Exchange Online offers the benefits of lower spending for physical infrastructure, easier management, dynamic scaling, high reliability, and additional advantages associated with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to operate seamlessly with on-premises Exchange environments, allowing customers to build hybrid networks. Progent's Exchange experts are available for occasional assistance to get you through challenging IT roadblocks and can also provide comprehensive project management outsourcing to make sure your teleworkers have easy and secure access to your Microsoft 365 Exchange Online environment. To find out Progent's consulting services for Exchange Online, go to Exchange Online integration and support consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the industry's top source of cloud services. Progent offers quick and economical online access to cloud connectivity consultants who can assist your organization to plan, deploy, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other public clouds like Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help your company to create a high-availability network architecture so your employees have a consistent computing experience regardless of whether they are working from your main office, a branch office, from home, or on the move. For information about Progent's consulting services for Amazon AWS, go to Amazon AWS consulting services.
Google Cloud (GCP) is a popular suite of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to scale your current IT assets with the Google Cloud Platform, and Progent's DBA experts can help you make your mission-critical apps cloud friendly so your remote workers can benefit fully from Google Cloud Platform services. Progent can help your business to set up virtual machines on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage services, and streamline access management for at-home workers with Google Cloud Identity. Progent can also help your business to use GCP's management technology to control and monitor your GCP environment. To find out, refer to Google Cloud Platform (GCP) integration services.
Help Desk Call Center Support for Teleworkers
An emergency, enterprise-wide transition to a from-home workforce, which could be driven by an epidemic or as a component of a disaster recovery preparedness plan, can overstretch even a well-staffed in-house Call Center. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Help Desk with Progent's online Technical Response Center services.
- Progent's Standard Support Desk services utilize Progent's extensive team of online IT support experts combined with enterprise-class trouble ticketing and follow-up software to offer an economical, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC technical support from initial help requests to trouble ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables telecommuters to track or edit the status of their active trouble tickets, add information, and upload screen captures and attachments. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to resolve advanced issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Augmentation Service enables your business to supplement your existing Help Desk Call Center organization by sharing responsibilities for Help Desk Call Center services seamlessly between your in-house support organization and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's shared Help Desk service uses a co-sourcing support model based on the leading professional services automation (PSA) platform for handling service requests and ticketing, assigning ownership, monitoring progress, and generating reports. For information about how Progent's Call Desk Supplementation Services can help your business to deliver best-in-class desktop support to your at-home workforce, see Progent's Help Desk Call Center supplementation Services.
Security for Telecommuters
At-home staff members typically utilize their personal computers and usually work in a poorly secured physical area. This situation multiplies their vulnerability to malware attacks and calls for careful deployment of firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, extensive user education, and the development of policies built on leading practices. Progent's seasoned team of cybersecurity support experts can assist your business to plan, configure and maintain an effective security solution that protects critical IT resources in environments that include remote workers.
Firewalls enable you to build a network that can be securely accessed by on-premises users as well as by telecommuters, mobile workers, suppliers, customers, and the public. Next-generation firewall devices allow you to assign and control appropriate access rights to various groups of users and to scale your network and modify your security as your company evolves and as network attacks become increasingly complex. Progent supports both current and older firewall appliances from all leading manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall configuration services, see firewall configuration and support services.
Remote Endpoint Monitoring makes it possible to track the disparate computers used by an at-home workforce and either reject or spot and mitigate the latest cyber attacks like ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is put on each secured endpoint device, watching all activity and using advanced machine learning and full execution context from SentinelOne to detect new attacks at inception. When an attack is spotted, ProSight ASM immediately disconnects the infected endpoint device from the network to contain the malware. Since the ProSight Active Security Monitoring software agent is autonomous, endpoint devices remain protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To learn more about ProSight Active Security Monitoring, go to remote endpoint security monitoring for an at-home workforce.
Progent's Duo authentication Service Plans incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a protected online account and give your password you are asked to confirm who you are on a unit that only you possess and that uses a different network channel. A broad selection of devices can be utilized for this added form of authentication including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register several verification devices. To learn more about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services for at-home workers.
Security Audits can evaluate the vulnerability of your information system to all types of outside and internal security threats for a network that incorporates teleworkers. Progent can deploy remote, automated security inventory software for rapidly and affordably detecting a wide variety of security holes that can be found over the Internet. Progent's security assessment consulting services, which can be managed by security professionals with top certifications such as CISM, ISSAP, and GIAC, can assist your company to evaluate your processes and policies and assess your IT architecture to allow you to design the highest level of security for your at-home workers.
Horizon3.ai's NodeZero Pentest Platform is a breakthrough penetration test (pentest) product family that can deliver automated testing of your at-home connectivity solution as well as your internal and perimeter networks so you can uncover, rank, fix, and confirm cybersecurity vulnerabilities before threat actors can exploit them. Progent can help you to deploy NodeZero to perform thorough pentests of your network perimeter and your internal IT infrastructure in order to evaluate your current security posture. Progent can also assist you to strengthen your network security and can assist you to plan and implement a unified cybersecurity strategy that simplifies management and delivers maximum cyber defense for on-premises, multi-cloud, remote, and perimeter IT resources. To learn additional details about Progent's threat assessment services based on on NodeZero's PEN test platform, see Consulting Support for NodeZero's Penetration Test Products.
Download White Paper: Protecting a Work-From-Home (WFH) Network
To view or download a white paper about key things to concentrate on for protecting an IT environment that includes telecommuters, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Telecommuters
Data Protection covers saving and restoring critical information in order to prevent data loss and reduce restoration time and effort in the event of storage failures due to equipment breakdowns, software glitches, user error, malware, or other causes. Reliable data protection strategies can be particularly challenging to design and maintain in hybrid environments that combine in-house data centers, cloud resources, and an at-home workforce.
- Backup/Restore strategies for remote workers must cover multiple types of user-owned endpoint devices. Progent can provide fast remote access to consultants familiar with a broad array of products for protection Microsoft Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as notebooks, iOS and Android tablets and smartphones. Leading backup/recovery solutions maintained by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources distributed throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud storage and includes fine-grained recovery and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) plans commonly anticipate scenarios that call for a rapid switch to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity planning specialists can help your business to create, document and test a DR/BC plan that addresses the process of switching to telecommuting.
Unified Management for At-Home Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the title Endpoint Manager, which encompasses Intune for cloud-based management of remote endpoints and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager features a centralized platform for safeguarding critical data by managing onsite, mobile, and home-based endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and software. Remote endpoint computers can be personally owned or company owned. IT administrators managing the endpoint devices of teleworkers can use Intune to provision and authenticate applications on devices, push patches and certificates, configure policies for permission to access data and resources, set passwords, establish VPN tunnels, control how telecommuters share information, set up threat defense, verify compliance, and delete sensitive information from lost, stolen or deactivated devices. Intune works with iOS, Google Android, Windows, and macOS devices. To find out about Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to manage the devices of your teleworkers, see Intune mobile device management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management (MDM) platform that helps network managers to keep off-premises endpoint devices current and protected. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration plus VMware's Horizon virtual software delivery platform for access control, app management, and setup management of endpoint devices. Workspace ONE operates with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment through a one-time purchase. Key capabilities of Workspace ONE include fast remote deployment of new laptops, immediate onboarding of new users, policy setting and enforcement for all categories of devices, aggregated reporting and performance analytics, email encryption, and tight integration with Microsoft applications and cloud-based products. For information about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management expertise.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your Colorado Springs, Colorado organization, phone
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MS SQL Security Company
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Microsoft SQL Server 2000 is a rich, web-aware database and data analysis package that opens the door to the rapid development of a new generation of enterprise-class programs that can give your business a significant competitive edge. Microsoft SQL Server 2000 features built-in support for XML and the ability to communicate across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of work helping with Microsoft technology, assures you success in designing, installing and managing Microsoft SQL Server applications that are seamlessly integrated with other applications powered Microsoft's .NET environment.
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Progent's certified Excel and Office 365 Excel application consultants offer a broad variety of online support services to assist your organization to plan, develop, test, install, administer, and troubleshoot applications powered by any version of Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can help you to migrate your current Excel solutions to the latest releases of Excel, support Excel on Apple iOS-powered iPhones and iPads and Google Android smartphones and tablets, and fix compatibility problems between different releases of Excel. Progent offers as-needed help to clients looking for a quick fix to a stubborn problem related to Office Excel and Progent can also provide full project management services for migrating or creating mission-critical applications based on Excel. Progent's cost-effective online training classes for Excel can be custom tailored to address the needs of individuals or teams.
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Consult ProSight Email Guard Content Filtering Service
ProSight Email Content Filtering Service Consult
Progent's ProSight Email Guard solution uses the technology of top information security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter.
Setup and Support Microsoft Forefront TMG 2010
Threat Management Gateway 2010 Professionals
Forefront Threat Management Gateway 2010 is based on the powerful security capabilities of ISA Server 2006 and provides a easily managed Internet gateway that acts as a single-server solution for an array of security features including an multi-layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, VPN management, plus HTTP and HTTPS inspection. Forefront TMG 2010 includes advanced web security reporting features, permits custom reporting generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be deployed as a virtual server to lower costs and enhance recoverability. Progent's Microsoft-certified consultants can help you to plan and carry out test and production implementations; integrate Forefront TMG 2010 with Windows 2008, AD, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint 2010; set up Forefront Threat Management Gateway 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and deliver continuing support and repair services. Progent's consultants can also assist you to upgrade economically to Microsoft Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.
Remote Technical Support Power View
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Progent offers the expertise of Microsoft-certified consultants and experienced database application developers, database administrators, project management experts, Cisco-certified network engineers, business continuity planning specialists, and certified security professionals to assist you to evaluate the potential advantages of SQL Server 2012 for your organization, set up pilot systems at your datacenter or at Progent's lab, plan and carry out a smooth migration to SQL Server 2012 from earlier versions of SQL Server or from legacy RDBMS platforms, and configure an efficient and safe network infrastructure that lets you realize the full business benefit of Microsoft SQL Server 2012.
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Microsoft SBS Premium Add-on Support and Setup
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Microsoft Small Business Server (SBS) is a low-cost collection of essential servers that offers the foundation for a feature-rich but easy-to-manage IT network. The integration demands of the Microsoft .NET functions included with Small Business Server calls for a network consultant with real-world expertise and extensive knowledge in designing and building cohesive end-to-end information technology solutions. Progent's Microsoft-certified experts have extensive experience with the technologies built into Microsoft SBS 2011 and Microsoft SBS 2008. This expertise ensures you success in installing, managing, and servicing IT solutions powered by the Microsoft SBS suite of servers and programs.
Aironet Wi-Fi Access Point Online Technical Support
IT Consulting Aironet Wireless Access Point
Progent's Cisco certified Wi-Fi experts can provide affordable online and on-premises support for legacy and current Wave 2 Aironet wireless access points (APs) and Progent can help you to plan and manage wireless environments that include indoor and outdoor/ruggedized Aironet access points.
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Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help you to halt the spread of an active ransomware breach. Call 800-462-8800
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For small businesses considering Progent's network support outsourcing, design expertise, or technical support offerings, call 800-993-9400 or send email to information@progent.com.
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Microsoft Lync Server 2013, renamed Skype for Business, enables organizations of any size to build a centrally managed and secure communications ecosystem that supports the modern BYOD computing style with instant messaging (IM), presence, audio/video and web conferencing with app sharing, and both IP-based and PSTN calling enabled for a broad assortment of stationary PCs and mobile devices. Progent's certified Lync Server 2013 experts and network integrators can assist you to evaluate the business benefits of Lync Server 2013, create an on-premises, cloud-based (via Microsoft Lync Online) or hybrid topology appropriate for your current and future goals, deploy Lync 2013 so as to speed up your return on investment, and deliver live online and onsite training to your IT staff and end users. Progent offers in-depth expertise in key components of a Lync 2013 solution that include Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to integrate Lync 2013 with key Microsoft Office and Microsoft 365 applications including Outlook and PowerPoint.
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Progent can show you how to design, deploy, manage, monitor, and troubleshoot an efficient Wireless network architecture, select appropriate technology, and integrate wireless access points, bridges, radio antennas, wireless controllers, and various wireless products. Progent can also help you put together a complete wireless system security plan that is well integrated with the security strategy for your entire business network.
Services QTS Data Center Sacramento
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After Hours Flexential Internet Data Center Engineers
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System Center 2016 and Exchange Online Integration On-site Support
Remote System Center 2016 and Skype for Business Integration Integration Services
Progent's Microsoft-certified consulting experts have more than 10 years of background planning, deploying, optimizing and repairing Microsoft SCOM environments and offer organizations of any size advanced online or onsite consulting services for System Center 2012 Operations Manager. Progent can help you to plan an architecture for SCOM 2012 servers that delivers the responsiveness and resilience needed to watch over your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent can also help you to import and customize SCOM 2012 management packs according to leading practices for tracking network infrastructure and Microsoft and 3rd-party apps and services. Also, Progent can deliver fast remote or on-premises technical support to help you to remediate critical issues detected by Microsoft SCOM 2012.
Biggest Microsoft Certified Forefront Threat Management Gateway 2010 Computer Consultant
Forefront TMG 2010 Network Consulting
Microsoft Forefront Threat Management Gateway 2010 builds on the proven security capabilities of Internet Security and Acceleration Server and provides a easily administered Internet gateway that delivers a single-server solution for an array of security functions including an application layer and network layer firewall, URL filtering, malware inspection, IPS, reputation services, Virtual Private Network control, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 includes advanced web security logging and reporting features, allows customized reports generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication, and can be operated as a virtual machine to lower costs and enhance availability. Progent's Microsoft-certified consultants can assist you to plan and carry out pilot and production deployments; interface Microsoft Forefront Threat Management Gateway 2010 with Windows 2008 R2, AD, Microsoft SQL Server, Exchange Server 2010, and Microsoft SharePoint 2010; set up Forefront TMG 2010 to operate on a virtual machine with Windows Hyper-V; and provide ongoing consulting and repair services. Progent's consultants can also assist your organization to upgrade economically to Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.
Online Troubleshooting Great Plains
Microsoft GP/Great Plains Technology Consulting
Progent's Microsoft certified consultants provide a range of consulting services for Dynamics GP/Great Plains. Microsoft Dynamics GP is a Microsoft financial package and corporate management tool based, like all Microsoft financial tools, on the expandable and popular foundation of Windows technology. Dynamics GP/Great Plains 2010, the latest edition of Microsoft financial software in the Microsoft Dynamics GP family, provides a cost-effective solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Microsoft Dynamics GP/Great Plains is simple to install and configure, and with its segmented approach you can license only the functions you currently need, with the ability to expand users and increase functionality when necessary. Progent's Microsoft Dynamics GP Software support engineers can show you how to install, configure and manage Dynamics GP 2010 and also older editions of Microsoft Dynamics GP.
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Sun Solaris Remote Consulting
24x7 Solaris Consultancy
Progent's Solaris family support experts provide small companies and developers help with managing and supporting Solaris environments that run with Microsoft-powered networks. Progent offers your business contact with Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This wide array of expertise provides you with a convenient one-stop source to help you create and manage a protected and reliable mixed-platform network and communications infrastructure that allows Sun Solaris and Microsoft interoperability by combining Windows with popular versions of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux derivatives such as RedHat, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Extended Service Desk Economics IT Services
Shared Support Desk Economics Technical Support Services
Progent's Help Desk Call Center outsourcing and co-sourcing service programs help organizations to save money and increase productivity.
Help and Support Windows Server 2022 Windows Admin Center
Support Outsourcing Windows Server 2022 Hybrid Integration
Progent's certified Windows Server 2022 experts can assist your organization to design and implement a cost-effective migration to Windows Server 2022 using a self-hosted system architecture or a hybrid model that combines cloud-hosted Windows Server Online with a self-hosted implementation of Windows Server 2022.
Cisco Help Desk Sharing Online Consulting
Shared Help Desk Ticketing Network Consulting
Progent offers three essential kinds of Contact Center support : Microsoft and Cisco Help Desk Outsourcing Services, Virtual Help Desk Support, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco experts offers your clients instant access to a reliable technical resource with years of experience providing phone support and remote access troubleshooting for IT systems based on Microsoft technology. Progent's concentration is on giving the support Call Center a positive image as a solid contributor to company productivity. Progent's target is to resolve and not merely report problems.
On-site Support Comprehensive Event Management
24x7 System Center MOM Engineer
Progent's Microsoft-certified consultants have over a decade of background planning, deploying, enhancing and troubleshooting System Center Operations Manager environments and can provide organizations of all sizes expert online or onsite consulting support for Microsoft SCOM 2012. Progent can assist your company to design a topology for System Center 2012 Operations Manager servers that provides the responsiveness and availability needed to watch over your IT resources effectively, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to install and customize SCOM 2012 management packs according to best practices for tracking network fabric as well as Microsoft and third-party applications and services. Also, Progent can provide responsive remote or onsite technical support to assist you to fix serious problems uncovered by System Center 2012 Operations Manager.
Technical Support Microsoft Financial Software
Dynamics GP Accounting Network Consultants
Progent can help you plan and execute an efficient move to Dynamics GP so that you retain your information, strengthen your protection, modernize your management reporting, take complete advantage of Microsoft Office integration, and reduce business interruption by creating and following a sensible migration plan. Progent can also help train new Dynamics GP/Great Plains users so you don't waste productivity. Progent can enhance your company reports and business analytics by providing Crystal Reports consulting, FRx assistance, and Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to create specialized line-of-business applications and eCommerce programs that work transparently with Microsoft Dynamics GP/Great Plains.
Onsite Support Network Consultants
Computer Consultant Phone Support
For medium-size businesses who need network consulting services, Progent can deliver a variety of options such as local service, on-line support, phone-based Help Desk, round-the-clock support with automatic system monitoring, emergency staff augmentation, business relocation services, software development, and professional consultation. For midsize companies in California or other regions serviced by Progent's onsite consultants, Progent offers professional in-person help for fixing network problems quickly and economically.
Engineer Backup and Restore Software
Retrospect for Mac Consulting Services
Progent offers affordable online access to IT engineers skilled in a wide array of utilities and services that provide solutions for backing up Microsoft Windows, Mac, and Linux/UNIX physical and virtual servers and workstations as well as laptops and handhelds. Progent offers consulting support for leading backup products including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take Software, MozyPro, Retrospect, Apple Time Machine, VMware vSphere Data Protection (VDP), and Solaris FLARs. Progent can help you to deploy, upgrade, or troubleshoot backup systems for a range of architectures such as local, remote, cloud, or hybrid.
Professional Flexential Tampa Data Center
Flexential Colocation Center Specialists
Progent makes use of the Flexential Tampa colocation center primarily to provide private cloud hosting. Progent maintains a group of IT consultants located in the Tampa area, and Progent can also provide remote expertise from Progent's countrywide roster of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware specialists, and veteran DRBC planning experts. Progent can also help you to design and carry out a move to the Flexential data center with services like planning system architecture, recommending hardware, system configuration and validation, debugging, streamling online network management, and training your IT support team.
Desktop Onsite Technical Support
Network Solutions Microsoft and Mac Desktop
Progent can provide a variety of economical online and on-premises consulting services to help you to install, manage, and debug desktops and mobile devices powered by Microsoft Windows, macOS/OS X, Apple iOS, Android, or Linux.
SQL Server 2012 Setup and Support
PowerPivot for SharePoint Consultant Services
Progent offers the support of certified consultants and experienced database application programmers, database administrators, project management experts, Cisco-certified network engineers, business continuity planning specialists, and data security professionals to help you to evaluate the potential benefits of Microsoft SQL Server 2012 for your business, install test environments at your site or at Progent's test lab, plan and execute out a smooth transition to SQL Server 2012 from earlier releases of SQL Server or from other database solutions, and define a cost-effective and secure network infrastructure that lets you realize the full business benefit of Microsoft SQL Server 2012.
Microsoft Experts Windows Server 2019 integration Network Consultant
Windows Server 2019 Cybersecurity Computer Consulting
Progent's Windows Server 2019 disaster recovery preparedness consultants can assist your organization to plan and deploy a disaster recovery solution built around Microsoft's cloud-tested Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Remote Support At Home Workers Conferencing
Remote Workers Video Conferencing Consulting Services
Progent can assist small and medium-size companies to set up and debug conferencing platforms to allow their at-home workforce to communicate productively with fellow workers and clients.
Integration Support SentinelOne Vigilance Respond MDR Integrator
SentinelOne Singularity and Vigilance Reseller IT Services
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric cyberthreat management solution that includes machine learning technology and advanced services to deliver cutting-edge endpoint detection and response (EDR).
SentinelOne Vigilance Respond MDR Reseller IT Consulting
SentinelOne Singularity Control Reseller Technical Support Services
Progent is a reseller and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management platform that includes machine learning technology and advanced services to deliver comprehensive endpoint detection and response.
Fortinet 100 Series Firewalls Integration Services
Outsourcing Fortinet Firewall Integration
Fortinet next-generation firewalls (NGFWs) are leaders in offering top performance for SSL inspection. Progent's Fortinet firewall consultants can help your business to integrate your Fortinet FortiGate firewalls to protect all your IT assets at the network edge, within the data center core, at branch locations, and in the cloud.
Remote Support Services Office SharePoint Server 2010
Integration SharePoint
Progent's Microsoft-certified experts offer businesses of all sizes consulting, technical support, and development expertise for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an advanced platform that uses web-based technology for intelligently connecting people, teams and information. Microsoft SharePoint Server provides a common location for your employees or clients to connect to, organize, distribute and manipulate useful data, files, and software and to interact with one another. SharePoint allows quicker and better decisions, more effective access across teams and more streamlined business processes. Windows SharePoint Services connect workers, clients, workgroups and major tasks with the data they've developed in a way that makes data easy to find, download and re-use. Progent's certified SharePoint consultants can help you to manage your current SharePoint solution or upgrade to the latest release of SharePoint.
24x7x365 Certified Information Systems Auditor (CISA) Technical Consulting
Cisco Certified Internetwork Expert (CCIE Security) Networking Consultants
Progent provides customers the services of engineers who have been awarded some of the IT industry's most prestigious certifications. Progent believes that clients deserve to be sure that their IT service professionals have accredited testing plus broad practical experience so that Progent's customers can use Progent's service with trust. Often, vendor certifications such as the CCIE brings privileges for substantially superior vendor support than is offered to non-certified consultants, allowing Progent to offer clients a better level of IT support. In addition, recognized credentials such as CISA or ISSAP for network security can aid enterprise customers to demonstrate compliance with regulatory requirements by using the services of accredited IT experts.
Computer Consultants Microsoft CRM
Microsoft MRP Technical Support Services
Progent's team of application experts can provide in-depth support, custom development, deployment help, and webinar training for popular applications covering vital areas including ERP, financials, business reporting, web application design, and the MS Office suite of business productivity software. As a Microsoft Partner with years of experience delivering advanced consulting support online, Progent can assist clients throughout the U.S. to save the lost productivity and expense associated with travel and on-site activity without compromising the high quality of consulting support.
Check Point UTM-1 Firewall Cybersecurity Companies
Check Point VPN-1 Auditing
Progent's Check Point Software consultants can help you choose and deploy Check Point Software Firewall utilities and hardware powered by Check Point Software's technology to offer an economical and efficient security defense for your business network. Progent can also help you integrate other Check Point technologies including Check Point ZoneAlarm and Check Point Series 80 firewalls with security products from other vendors and offer a single source for continuing technical support, maintenance, education, and design services.
Amazon AWS enterprise hybrid cloud solutions Developer Firms
Amazon EC2 integration Development Firm
Progent offers cost-effective online consulting to assist companies to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, system design and review, pilot testing, configuration, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security strategies.
Office Move Services
Specialists Sarbane Oxley Compliance
For large organizations, Progent can leverage in-house IT groups by providing extensive background in deploying key Microsoft and Cisco products. Progent's certified professionals offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint Server experience, and Microsoft SQL Server consulting. For the nationwide or worldwide enterprise with branches, Progent can act as a seamless nearby extension of enterprise network management. Progent's enterprise consulting services include company-wide security, remote branch office support, network architecture, Sarbanes Oxley compliance, project management, and world-class support for multi-site office environments based on Enterprise Windows 2003. Progent can offer on-site consultants and technicians to help with a site relocation or branch move, or a network designer to assist with building or utilizing an Internet Data Center or Hosting Facility.
Onsite Technical Support SQL Server 2016 Enterprise
SQL Server 2016 Monitoring Computer Consultant
Microsoft SQL Server 2016 offers significant improvements in performance, capacity, security and compliance, availability, BOYD integration, plus integrated BI. New features include PolyBase for handling relational and non-relational databases in one appliance for data warehousing, R language integration, Always Encrypted mode, Mobile Reports, and centralized management of on-premises and cloud-based resources. Progent's Microsoft-certified consultants can provide online and on-premises support to help businesses of any size to deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft platforms such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Dynamics CRM and GP, Skype for Business, and SCOM.
Cisco Security IT Management
After Hours Cisco Remote Access On-site Technical Support
Progent can help you to utilize Cisco's infrastructure technology to build a robust basis for your onsite, private cloud, or hybrid-cloud data center and streamline operations in vital areas including resource utilization, security and compliance, manageability, uptime, and recoverability.
Remote Support ProSight Infrastructure Management
Network Performance Troubleshooting Consultant Services
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or isolating performance issues.
Specialist Infor SyteLine CloudSuite Financial Analysis
Infor SyteLine CloudSuite Performance Tuning Consulting
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP solution that embodies more than a quarter century of experience assisting manufacturing, distribution and service organizations to simplify complex supply chains and streamline key business processes in order to get products to market quickly and meet customer commitments dependably. Progent offers the expertise of an ERP consultant with more than two decades of experience working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or on-premises services that spans from as-needed advice to comprehensive solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for Infor CloudSuite Industrial include installation, upgrades, business analysis, customization, Configure/Price/ Quote, web site integration, technical support, data conversion, Excel and SQL integration, training, and DBA services.
Operations Manager Support and Setup
System Center MOM Consultant Services
Mid-sized companies can derive all the benefits of Microsoft System Center Operations Manager 2007 and have quick access to Progent's Microsoft and Cisco Certified network consulting professionals. Thanks to Progent's economically priced IT service programs, mid-size organizations can choose a simple co-sourcing package based on Microsoft Operations Manager 2007 with network monitoring, automated warnings, in-depth system analysis, Help Desk support, and online service. For businesses with line-of-business applications who need zero-downtime networking, Progent offers a complete 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager 2007 to offer medium-size company information systems world-class reliability, protection and performance.
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