Enlarging your remote workforce may have a major impact on IT architecture, security, and corporate culture. Progent has two decades of background helping businesses of all sizes to plan, deploy, administer, tune, and debug IT environments that support work-from-home employees. Progent can help your Colorado Springs company to select the appropriate tools and follow best practices in creating and operating a safe virtual office solution for telecommuters that promotes collaboration and returns top business value. Progent can provide services that go from as-needed expertise for helping you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Colorado Springs, Colorado businesses to with any aspect of creating a high-performing remote work environment by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk outsourcing, security and compliance, backup/restore solutions, and unified management.

Network Infrastructure for Telecommuters
Configuring the network infrastructure needed to support an at-home workforce can be especially challenging if you must manage a combination of worker-owned equipment like PCs and notebooks, Internet routers, and Wi-Fi appliances from various manufacturers and with a mix of OS software and firmware levels. Progent's experience providing remote support for both legacy as well as modern IT products in remote office solutions enables you to make efficient use of your existing network infrastructure and offers fast access to expertise for implement necessary updates. Services available from Progent to help you to create a high-functioning telecommuting infrastructure include:

  • Virtual Private Network (VPN) connectivity allows you to establish a secure tunnel for authenticated remote employees to use IT assets located at your corporate datacenter or in a public cloud. Progent can help your company to deploy and manage VPN connections between your at-home workforce and your various network resources by providing remote VPN configuration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can help your at-home workers to utilize Cisco's popular AnyConnect client software to provide safe VPN tunneling for a broad range of devices such as Windows, Mac, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products enable a teleworker to see and interact with a data center computer's desktop. This provides network managers significant control over the digital environment of at-home employees and ensures remote users a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect home networks to the Internet and typically support VPN tunnels, home Wi-Fi networks, and firewalls. Progent can provide expert online consulting for configuring routers from all major vendors. See router integration services from Cisco-certified consultants.
  • Home Wireless networks, often shared by the whole family and guests, are commonly utilized by telecommuters to connect to their router for work. This can cause throughput as well as security issues. Progent can help businesses to resolve these problems by delivering services that include Cisco Aironet integration expertise, Cisco-certified Meraki wireless installation consulting, and Ubiquiti wireless access point setup help.
  • Internet access methods impact the performance and reliability of connections between telecommuters and the corporate network. Mission-critical applications may demand redundant Internet connections in case the normal connection breaks. Progent can provide guidance for picking Internet service providers, picking appropriate service offerings, and integrating high-availability Internet access. Refer to Internet access solutions.

IP Voice Solutions for Teleworkers
Expanding the business phone system to accommodate remote users is vital to supporting a productive at-home workforce. A variety of cloud-based VoIP products are popular with SMBs to support teleworkers. Many enterprises depend on Cisco's current or legacy platforms for IP voice solutions. Progent can help businesses of all sizes to plan or tune a telecommuter IP voice environment that delivers the versatility, convenience and security required for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to help organizations tune their current Cisco IP voice environments to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise IP telephony features to devices like IP phones, media processing products, Voice over IP gateways, and mixed media applications deployed across the network. CUCM supports other mixed media services like unified messaging, video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager support, visit Cisco Unified Communications Manager consulting services.
  • Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can help your company to maintain your existing CallManager environment or upgrade efficiently to Cisco's modern IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other early VoIP platforms, see CallManager consulting.
  • Cisco IP Gateways provide integration with public telephony networks and with clients operating outside the corporate firewall like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network infrastructure to support these VoIP solutions and provide as-needed configuration and debugging expertise.

Video Conferencing for an At-Home Workforce
A wide range of voice/video conferencing products from major vendors enable virtual meetings, video and voice conferencing, chat sessions, and screen sharing for both local workers and teleworkers. Many organizations utilize a mix of products to meet the needs of their various partners and clients. Progent can assist you to maintain your existing voice/video conferencing environment and enhance the engagement of your at-home workforce.

  • Skype for Business is Microsoft's leading communications platform that supports real-time presence, instant messaging, voice and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified consultants who can help your company to configure and manage Skype for Business clients to accommodate your at-home employees. For details about Progent's support expertise for Skype for Business, visit Skype for Business integration services.
  • FaceTime is Apple's group video phone app for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow up to 32 concurrent users for voice/video calls. To learn more about Progent's consulting services for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, network-based capture, plus revision and playback for training. To learn more about Progent's consulting expertise for Webex as well as for additional IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and information with features such as IP voice and video conferencing, persistent chat, plus data sharing. For details about Progent's support expertise for Teams and for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging services for these conferencing platforms and help your business to optimize your network infrastructure to run them.

Microsoft Integrated Collaboration Software for Remote Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, offering a rich environment of applications that create a cohesive user interface for sharing information across multiple sites and on a wide selection of endpoint devices. Progent has provided remote consulting support for Microsoft SharePoint and Exchange Server since their first releases and can assist businesses to tune these critical collaboration platforms to maximize the productivity of your remote workforce.

SharePoint Server Configuration Consultants for Remote WorkersSharePoint utilizes web sites to facilitate collaboration and information sharing by providing policy-based access to content, business processes, and tools for searching through enterprise-wide business data. SharePoint permits you to build secure web portals that permits remote workforce to view and edit aggregated corporate intelligence via Intranets (Wikis), Blogs, social sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting services, refer to SharePoint configuration and application development expertise.

Exchange Configuration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting expertise, go to deployment consulting services for Exchange Server.

Onedrive Configuration Consultants for At-Home WorkersOneDrive is Microsoft's shared cloud file hosting and synchronization service, comparable to GoogleDrive. At-home workers can save files to OneDrive, and colleagues can access them safely via a web browser. Provided with Microsoft Office and Microsoft 365, OneDrive allows home employees to jointly author documents. Revisions created offline are uploaded when you reconnect to the Internet. For information about Progent's consulting expertise for OneDrive, refer to Microsoft Onedrive configuration experts.

Public Cloud Integration Services for Telecommuters
Progent can provide advanced online support for enabling businesses to build, maintain and repair integrated hybrid network architectures that incorporate physical data centers, teleworkers, branches, and cloud services. Progent can provide top-tier consultant for all types of cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers resolve issues with cloud access, identity, and security.

Azure Integration for TelecommutersMicrosoft Azure is a popular family of cloud software and services that enables you to use IT infrastructure, virtual servers, and critical apps hosted on Microsoft's massive cloud. Azure features over one hundred services services such as the ability to host Windows and Linux-based virtual machines, scalable cloud storage, messaging, app development with Visual Studio, and data protection. Progent can assist your organization to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure Active Directory, and plan backup and recovery solutions with Azure Backup. Progent's cloud experts can also help you create protected connections to Azure services for remote workers by configuring and debugging firewall appliances and VPN tunnels. To find out about Progent's consulting expertise for Microsoft Azure, go to Microsoft Azure consulting services.

Microsoft 365 Integration Services for At-Home WorkersMicrosoft 365, previously called Office 365, is Microsoft's growing suite of business productivity applications and cloud services available on a subscription basis. Office apps and services are marketed in a variety of plans designed for customers ranging from students and small offices to major enterprises. Progent can provide quick and easy remote contact with experts familiar with Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to evaluate the various subscription bundles offered with Microsoft 365 and deploy 365 applications for your remote workers in a way that delivers maximum business value. To find out about Progent's expertise for Microsoft 365, refer to Microsoft 365 consulting support.

Exchange Online Integration for Remote WorkersMicrosoft 365 Exchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the advantages of reduced spending for physical infrastructure, simplified management, dynamic scaling, high reliability, and additional benefits associated with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to operate smoothly with local Exchange environments, enabling you to build hybrid information systems. Progent's certified Exchange consultants can provide as-needed help to get you past tough technical roadblocks and can also provide end-to-end project management services to make sure your at-home workers have convenient and safe access to your Microsoft 365 Exchange Online deployment. For details Progent's support services for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online configuration and support consulting.

Amazon AWS Integration for Remote WorkersAmazon Web Services (AWS) is a trailblazer in the public cloud computing market and is the industry's biggest provider of cloud services. Progent offers fast and affordable online access to cloud connectivity experts who can assist your business to design, implement, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud services with local data centers and with other public clouds like Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist you to build a high-uptime network architecture to make sure your employees have a productive computing experience regardless of whether they are working from your main office, a remote branch, from home, or on the road. For information about Progent's consulting expertise for Amazon AWS, go to Amazon AWS integration services.

Google Cloud Platform Integration Services for Remote WorkersGoogle Cloud Platform (GCP) is a leading suite of cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help your business to extend your current IT assets with the Google Cloud, and Progent's DBA experts can show you how to make your critical applications cloud ready so your at-home workers can benefit fully from Google Cloud Platform services. Progent can assist your business to set up virtual machines on Google Cloud Compute Engine, design an efficient storage system with Google Cloud Storage, and simplify identity management for telecommuters with Google Cloud Identity. Progent's experts can also help your organization to utilize GCP's unified management technology to control and track your GCP ecosystem. To learn, refer to Google Cloud Platform (GCP) consulting support.

Help Desk Support for Teleworkers
A sudden, company-wide changeover to a telecommuter workforce, which might be the result of an epidemic or as an element of a business continuity process, can overstretch even a high-performing internal Call Center. Progent's Call Center services allow businesses to outsource or expand their Help Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of remote IT support experts along with world-class ticketing and tracking technology to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from initial help requests to trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to monitor or revise their current trouble tickets, add details, and append screen captures and attachments. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to resolve complex issues. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Center Augmentation Service enables your company to expand your current Help Desk Call Center organization by splitting delivery of Call Desk support services transparently between your in-house IT support staff and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's shared Help Desk service is based on a collaborative support solution based on the number one professional services automation platform for managing service requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. For information about how Progent's Help Desk Call Center Supplementation Services can help your company to deliver best-in-class desktop support to your at-home employees, visit Progent's Help Desk Call Center supplementation Services.

Security and Compliance for Remote Workers
At-home employees commonly utilize their personal devices and often operate in a poorly secured physical environment. This situation multiplies their vulnerability to malware threats and calls for careful configuration of firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, extensive end-user training, and the creation of policies built on best practices. Progent's seasoned roster of IT security support experts can help your business to design, deploy and maintain a compliant security solution that guards vital information assets in environments that incorporate telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to create a network that can be securely utilized by on-premises users as well as by telecommuters, mobile users, vendors, clients, and the public. Next-generation firewall appliances permit you to configure and manage appropriate access rights to different groups of users and to expand your IT network and adjust your cybersecurity posture as your company evolves and as cyber threats become increasingly complex. Progent works with both new and legacy security devices from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To find out more about Progent's firewall integration expertise, see firewall support expertise.

Remote Security Monitoring for At-Home WorkersRemote Endpoint Monitoring makes it easy to watch over the disparate computers used by at-home workers and either reject or spot and respond to modern threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on every secured endpoint, watching all activity and utilizing advanced behavioral threat analysis from SentinelOne to identify new threats before they can spread. When a cyberattack is discovered, ProSight ASM immediately disconnects the infected endpoint device from the corporate network to contain the malware. Since the ProSight Active Security Monitoring software agent is self-contained, endpoints stay protected even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, visit remote endpoint monitoring for telecommuters.

Two-factor Authentication Services for At-Home WorkersProgent's Duo authentication Services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected online account and give your password you are requested to verify who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized for this added form of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate several validation devices. To find out more about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your information system to all types of external and local security attacks for an environment that includes telecommuters. Progent can run remote, automated security inventory scanning for quickly and affordably detecting a broad range of security gaps that can be found via the Internet. Progent's endpoint security assessment experts, which can be provided by network security experts with advanced certifications such as CISM, CISSP, and GIAC, can assist your business to evaluate your procedures and governance policies and assess your network architecture to allow you to design top-level security for your at-home workers.

NodeZero Pentetration Testing for At-Home WorkersHorizon3.ai's NodeZero Pentest Platform is a breakthrough penetration test (pentest) product family that supports autonomous testing of your work-from-home connectivity solution as well as your internal and perimeter networks to help you expose, rank, fix, and verify security vulnerabilities before threat actors can exploit them. Progent's pentest experts can help you to use NodeZero to perform comprehensive penetration tests of your network perimeter and your internal network in order to evaluate your present security profile. Progent's NodeZero experts can also help you to strengthen your existing network security and can assist you to plan and deploy a cohesive cybersecurity ecosystem that simplifies management and delivers maximum protection for on-premises, cloud-based, at-home, and perimeter IT resources. To learn additional details about Progent's vulnerability assessment solutions based on on NodeZero's PEN test products, see Consulting Support for NodeZero's Penetration Test Platform.

Download White Paper: Protecting a Work-From-Home (WFH) Environment
To view or download a white paper describing critical things to focus on for protecting an IT environment that incorporates telecommuters, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Telecommuters
Data Protection involves saving and restoring critical data so as to prevent data loss and minimize restoration time and effort in the event of storage failures resulting from hardware issues, programming hiccups, operator mistakes, cyber attack, or any other reason. Dependable data protection strategies can be particularly difficult to design and maintain in hybrid networks that incorporate in-house data centers, public clouds, and at-home workers.

  • Backup/Recovery strategies for telecommuters must cover diverse types of user-owned endpoints. Progent can provide quick online help from consultants familiar with a wide range of products for backing up Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as laptops, iPads and handhelds. Leading backup/restore solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To protect data distributed across a hybrid network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that utilizes cloud storage and includes granular restore and unified management.
  • Disaster Recovery/Business Continuity plans commonly envision scenarios that call for a temporary switch to a work-at-home environment. Progent's senior disaster recovery preparedness consultants and business continuity planning consultants can assist you to produce, document and validate a DR/BC plan that includes the process of moving to telecommuting.

Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management products under the name Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing local computers. Microsoft Endpoint Manager provides a unified environment for protecting corporate information by controlling on-premises, mobile, and home-based endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud service for managing and securing mobile computers and software. Managed endpoint devices can be personally owned or business owned. Network administrators managing the enrolled endpoint computers of teleworkers can utilize Intune to deploy and authenticate apps on managed devices, push patches and certificates, set up policies for permission to access data and networks, manage passwords, establish VPN connections, determine how telecommuters share information, set up threat defense, verify compliance, and erase sensitive information from lost, stolen or decommissioned devices. Intune runs with Apple iOS, Google Android, Windows, and macOS/OS X endpoints. For details about Microsoft Intune and to find out how Progent can help your company to use this platform to manage the devices of your at-home workers, see Intune teleworker device management consultants.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management (MDM) product that allows network administrators to keep off-premises endpoint devices current and protected. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration along with VMware's Horizon virtual application delivery technology for identity control, app management, and setup management of endpoint computers. Workspace ONE operates with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product via a one-time purchase. Key features of Workspace ONE include rapid remote provisioning of out-of-the-box notebooks, immediate onboarding of new employees, policy setting and enforcement for all classes of endpoints, unifies management reporting and analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud products. For details about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE mobile device management expertise.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Colorado Springs, Colorado company, call 1-800-993-9400 or go to Contact Progent.