Enlarging your at-home workforce can have a significant effect on IT architecture, security, and company workflows. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, administer, tune, and debug IT environments that support a remote workforce. Progent can help your Colorado Springs organization to pick the right technologies and follow leading practices in creating and operating a safe virtual solution for teleworkers that facilitates collaboration and delivers top value. Progent can provide services that go from on demand expertise for getting you past occasional IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can help Colorado Springs, Colorado organizations to succeed with any facet of building a high-performing work-from-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, security monitoring, data protection solutions, and streamlined management.

Infrastructure for Telecommuters
Integrating the network infrastructure required for an at-home work environment can be especially complicated if you must manage a combination of personal equipment like desktop computers and notebooks, Internet routers, and Wi-Fi appliances from various manufacturers and with a mix of OS software and firmware levels. Progent's background providing remote help for both outdated and current technologies in virtual office solutions enables you to make efficient use of your available infrastructure and provides you with ready access to expertise for implement essential upgrades. Support services available from Progent to assist you to create a high-functioning work-at-home ecosystem include:

  • Virtual Private Network connectivity makes it possible to establish a safe connection for authorized remote workers to access IT resources situated at your company data center or in the cloud. Progent can assist your company to configure and maintain VPN connections between your at-home workforce and your key network resources by providing remote VPN integration support. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can help your telecommuters to set up Cisco's popular AnyConnect client software for secure VPN tunneling for a wide range of endpoint devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms allow a telecommuter to view and use a remote computer's desktop. This technology gives network managers more control over the digital environment of telecommuters and ensures remote users a consistent and more productive work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach home computer networks to the Internet and typically support VPN connections, local Wi-Fi connectivity, and firewalls. Progent offers expert remote support for configuring routers from all major manufacturers. See router configuration services from Cisco-certified consultants.
  • Home Wireless networks, often supporting an entire household and visitors, are frequently utilized by at-home employees to access their Internet router for work. This can create performance as well as security issues. Progent can assist businesses to mitigate these issues by providing expertise that include Aironet integration expertise, Cisco Meraki WiFi deployment consulting, and Ubiquiti wireless AP integration assistance.
  • Internet access solutions affect the speed and reliability of connections between at-home workers and the corporate data center. Vital processes may demand backup Internet access in the event the normal connection fails. Progent offers expertise for identifying service providers, picking appropriate service packages, and integrating fault-tolerant Internet access. Refer to Internet access solutions.

VoIP Solutions for Remote Workers
Expanding the corporate phone system to include remote users is vital to maintaining a productive at-home workforce. A variety of cloud-centric IP voice platforms are used by SMBs to support teleworkers. Many enterprises rely on Cisco's current or older products for IP voice solutions. Progent can help businesses of all sizes to design or maintain a telecommuter VoIP environment that provides the versatility, transparency and security needed for telecommuters. Progent's Cisco-certified CCIE Voice experts offer high-level support to help businesses optimize their existing Cisco IP voice environments to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end IP telephony capabilities to devices such as VoIP phones, media processing platforms, VoIP gateways, and multimedia apps used across the network. Unified Communications Manager manages additional combined media services like messaging, video conferencing, and team interaction networks. For more information about Progent's Unified Communications Manager support, see CUCM expertise.
  • Cisco CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM. Progent can assist your company to support your existing CallManager environment or migrate smoothly to Cisco's modern IP telephony products. For details about Progent's expertise for CallManager and Cisco's other early VoIP products, see Cisco CallManager expertise.
  • Cisco IP Gateways provide integration with public telephony networks and with users working outside the corporate perimeter such as at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to update your wide area network infrastructure to support these solutions and deliver online integration and troubleshooting expertise.

Video Conferencing for At-Home Workers
A wide selection of video conferencing platforms from major vendors support online meetings, video conferencing, chat, and screen/content sharing for both local workers and at-home workers. Many organizations use multiple conferencing products to meet the needs of their different partners and clients. Progent can help you to maintain your existing voice/video conferencing environment and optimize the experience of your at-home employees.

  • Skype for Business is Microsoft's popular unified communications platform that enables presence, instant messaging, voice and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can assist your company to configure and manage Skype for Business client software to accommodate your remote employees. For details about Progent's support expertise for Skype for Business, refer to Skype for Business consulting experts.
  • FaceTime is Apple's group video phone app for compatible iOS and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow as many as 32 simultaneous users for video sessions. To learn more about Progent's support expertise for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing granular content or computer screens, presentations that embed rich media including Microsoft PowerPoint, session capture, plus editing and playback for future reference and training. For details about Progent's consulting services for Cisco Webex as well as for additional video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conferencing, contacts, and content with capabilities that include IP voice and video calling, persistent threaded chat, plus data sharing. To learn more about Progent's consulting expertise for Teams and for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these conferencing platforms and assist your business to tune your WAN infrastructure to run them.

Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 suites, providing a powerful ecosystem of applications that deliver a consistent user interface for sharing information throughout multiple sites and on a wide selection of endpoints. Progent has delivered remote consulting support for Microsoft SharePoint and Exchange since their first releases and can help your company to deploy these flagship collaboration products to optimize the productivity of your at-home workers.

SharePoint Server Deployment Experts for At-Home WorkersSharePoint uses web sites to promote collaboration and knowledge sharing by providing policy-based delivery of data, workflow, and utilities for searching through company-wide information silos. SharePoint allows you to build secure portals that enables remote workforce to view and update aggregated business intelligence by means of Wikis, Blogs, social sites, and Web Parts (Widgets). For information about Progent's SharePoint consulting expertise, see SharePoint integration and application development consulting.

Exchange Integration Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, see planning and configuration expertise for Exchange.

Microsoft Onedrive Integration Consultants for Remote WorkersOneDrive is Microsoft�s shared cloud-based file hosting and synchronization service, similar to GoogleDrive. Remote workers can store files to OneDrive, and co-workers anywhere can access them safely via a web browser. Included with Office and Microsoft 365, OneDrive allows at-home employees to co-author documents. Revisions created offline are automatically synced when you reconnect to the Internet. To learn about Progent's expertise for Microsoft OneDrive, go to Microsoft Onedrive integration experts.

Cloud Integration Services for Telecommuters
Progent can provide affordable remote support for enabling businesses to create, manage and troubleshoot integrated hybrid network architectures that include internal data centers, telecommuters, branch offices, plus cloud resources. Progent can provide expertise for all modes of public cloud service including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers fix issues with cloud access, authentication, and security.

Microsoft Azure Integration Services for TeleworkersMicrosoft Azure is a leading family of cloud software and services that enables you to utilize infrastructure, virtual servers, and critical apps running on Microsoft's massive cloud. Microsoft Azure offers more than 100 services services such as hosting for Windows and Linux-powered VMs, on-demand cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity management with Azure Active Directory, and plan data backup and recovery solutions with Azure Backup. Progent's cloud experts can also help you create secure access to Azure services for at-home workers by setting up and debugging firewall appliances and VPN IPsec tunnels. To find out about Progent's support services for Microsoft Azure, go to Azure consulting.

Microsoft 365 Integration for TeleworkersMicrosoft 365, formerly called Office 365, is Microsoft's growing suite of business productivity applications and cloud-based services offered by subscription. Microsoft apps and cloud services are provided in a selection of plans intended for customers ranging from individuals and small offices to major corporations. Progent can provide fast and affordable online access to experts knowledgeable about Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to assess the various subscription plans offered with Microsoft 365 and deploy 365 applications for your at-home workers in a way that delivers maximum business value. For information about Progent's expertise for Microsoft 365, refer to Microsoft 365 integration services.

Microsoft 365 Exchange Online Integration Services for TeleworkersMicrosoft 365 Exchange Online is one of the most widely used applications in Azure-hosted Microsoft 365 product suite. Exchange Online offers the advantages of lower spending for physical infrastructure, simplified management, on-demand scaling, high availability, and other benefits associated with cloud computing. Microsoft has engineered Exchange Online to operate smoothly with local Exchange environments, allowing you to build hybrid cloud/onsite networks. Progent's certified Exchange experts are available for as-needed help to get you past challenging IT roadblocks and also offer end-to-end project management services to ensure your teleworkers have easy and secure access to your Exchange Online environment. For details Progent's consulting services for Exchange Online, go to Exchange Online integration and troubleshooting consulting.

Amazon AWS Integration Services for Remote WorkersAmazon Web Services (AWS) is a trailblazer in the public cloud computing market and is the industry's top source of cloud-based services. Progent offers quick and economical online access to cloud integration experts who can assist your business to design, implement, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud-based services with local resources and with other public clouds like Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist your company to create a high-uptime network model so your users have a consistent computing experience whether they are working from your main office, a remote branch, from home, or on the move. To find out about Progent's consulting expertise for Amazon AWS, see Amazon AWS integration services.

Google Cloud Integration for Remote WorkersGoogle Cloud is a leading collection of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help you to scale your current IT assets with the Google Cloud, and Progent's DBA experts can show you how to make your key apps cloud ready so your at-home workers can take full advantage of Google Cloud services. Progent can assist you to deploy virtual machines on GCP Compute Engine, plan an efficient storage system with Google Cloud Storage services, and streamline access control for telecommuters with GCP Cloud Identity. Progent can also assist your business to use GCP's unified management tools to administer and monitor your GCP environment. To find out, visit Google Cloud Platform consulting expertise.

Help Desk Call Center Services for Remote Workers
A sudden, enterprise-wide transition to a telecommuter workforce, which might be the result of a pandemic or as an element of a business continuity preparedness plan, can overstretch even a high-performing in-house Call Center. Progent's Help Desk services allow organizations of any size to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Center support services leverage Progent's nationwide team of remote IT support experts combined with world-class trouble ticketing and follow-up technology to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop technical support from help requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to monitor or update their current tickets, add details, and append screen captures or relevant files. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. To learn more, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Desk Augmentation Service enables your company to supplement your current Support Desk organization by splitting delivery of Call Desk support seamlessly between your in-house IT support personnel and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collective support solution utilizing the leading professional services automation tool for managing service requests and ticketing, assigning responsibility, monitoring progress, and generating reports. For information about how Progent's Call Desk Supplementation Services can enable your company to deliver best-in-class desktop support to your telecommuters, go to Progent's Support Desk augmentation Services.

Security for Telecommuters
Telecommuters often use their personal computing devices and work in an unsecured environment. This worsens their vulnerability to cyber threats and demands judicious use of firewalls, remote monitoring, and the enforcement of security policies in compliance with best practices. Progent's veteran roster of certified cybersecurity professionals can help your organization to plan, deploy and administer a compliant cybersecurity environment that protects vital data in IT networks that incorporate an at-home workforce.

Firewall Integration Services for At-Home WorkersFirewalls allow you to create a network that can be safely accessed by local users as well as by an at-home workforce, mobile users, suppliers, clients, and the public. Next-generation firewall devices allow you to configure and manage appropriate permissions to various classes of users and to expand your IT network and adjust your cybersecurity posture as your company evolves and as cyber threats grow increasingly sophisticated. Progent supports both current and older firewall devices from all leading manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To learn more about Progent's firewall integration services, see firewall support services.

Remote Security Monitoring and Management for At-Home WorkersOnline Endpoint Security Monitoring makes it possible to watch over the various computers used by an at-home workforce and either block or spot and mitigate the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on every protected endpoint, monitoring all activity and using advanced behavioral threat analysis to identify new attacks on arrival. When a cyberattack is spotted, ProSight Active Security Monitoring immediately disconnects the infected endpoint from the corporate network to quarantine the threat. Because the ProSight Active Security Monitoring software agent is self-contained, endpoint devices stay protected even if they are offline. For details about ProSight Active Security Monitoring, refer to remote endpoint monitoring for an at-home workforce.

Two-factor Authentication (2FA) Services for Remote WorkersProgent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a secured online account and enter your password you are asked to verify who you are on a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized for this added means of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You may register several validation devices. For more information about Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your information system to all classes of external and local security attacks for an environment that includes an at-home workforce. Progent can deploy remote, automated cybersecurity inventory software for rapidly and affordably detecting a broad range of security holes that can be found over the Internet. Progent's endpoint security assessment experts, which can be provided by security professionals with top credentials such as CISM, CISSP, and GIAC, can assist you to evaluate your procedures and governance policies and review your network architecture to allow you to implement top-level protection for your at-home workers.

Data Protection for Remote Workers
The field of Data Protection covers backing up and recovering critical data so as to avoid data loss and minimize restoration time in the event of storage problems resulting from hardware breakdowns, software hiccups, operator mistakes, malware, or other causes. Dependable data protection strategies can be particularly difficult to design and manage in hybrid environments that combine local data centers, cloud resources, and at-home workers.

  • Backup/Restore solutions for an at-home workforce must cover diverse types of user-owned endpoint devices. Progent can provide quick online access to consultants knowledgeable about a wide array of products for backing up Windows, Apple and Linux/UNIX servers and desktop computers as well as notebooks, tablets and smartphones. Popular backup/restore solutions maintained by Progent's data protection consultants include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To back up data distributed throughout a hybrid network, Progent offers ProSight Data Protection Services, a managed backup/recovery subscription service that utilizes cloud-based storage and features fine-grained recovery and centralized management.
  • Disaster Recovery/Business Continuity plans typically envision scenarios that call for a rapid switch to an at-home workforce. Progent's expert disaster recovery planning consultants and business continuity planning specialists can assist you to develop, document and test a DR/BC plan that addresses the process of moving to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has rebranded and reshuffled its endpoint management platforms under the title Endpoint Manager, which includes Intune for cloud management of remote endpoints and Configuration Manager for managing on-premises endpoints. Endpoint Manager features a unified environment for safeguarding critical data by controlling on-premises, mobile, and at-home endpoint devices.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud service for managing and securing mobile computers and applications. Managed endpoint devices can be user owned or business owned. Network admins managing the endpoint computers of at-home workers can utilize Intune to provision and validate applications on managed devices, push updates and certificates, set up policies for accessing data and resources, manage passwords, establish VPN connections, control how telecommuters share information, set up threat defense, verify security compliance, and erase corporate data from lost, stolen or deactivated endpoint devices. Microsoft Intune runs with iOS, Google Android, Windows, and macOS endpoints. To find out about Intune and how Progent can help you to use Microsoft's Endpoint Management to administer the endpoint devices of your telecommuters, see Intune telecommuter device management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) product that allows network managers to keep off-premises endpoint devices current and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint management combined with VMware's Horizon virtual application delivery technology for access control, application management, and setup management of endpoint computers. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment via a perpetual license. Key capabilities of VMware Workspace ONE include rapid over-the-air provisioning of out-of-the-box laptops, quick onboarding of new users, policy set up and enforcement for all classes of endpoints, unifies management reporting and performance analytics, email encryption, and integration with Microsoft apps and cloud services. For details about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management expertise.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining a productive work-from-home environment for your Colorado Springs, Colorado organization, call 1-800-993-9400 or go to Contact Progent.