Enlarging your telecommuter workforce may have a significant impact on network infrastructure, cybersecurity, and corporate processes. Progent has two decades of experience helping SMBs to design, configure, manage, tune, and debug IT networks that incorporate work-from-home employees. Progent can assist your Colorado Springs organization to select the appropriate technologies and adhere to best practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes collaboration and returns top business value. Progent offers services ranging from on demand expertise for helping you over occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can assist Colorado Springs, Colorado organizations to succeed with any aspect of creating a high-functioning telecommuting environment by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk augmentation, cybersecurity, backup/restore solutions, and centralized management.

Network Infrastructure for a Remote Workforce
Setting up the physical and software infrastructure needed for a remote work environment can be particularly challenging if you have to accommodate a mix of personal equipment like desktop computers and laptops, Internet routers, and wireless appliances from different manufacturers and with a mix of operating systems and firmware levels. Progent's experience delivering online support for both outdated as well as modern IT products in remote office solutions enables you to make efficient use of your available infrastructure and offers fast access to top-tire consultants for making necessary upgrades. Support services offered by Progent to assist you to create a high-functioning telecommuting infrastructure include:

  • VPN connectivity makes it possible to establish a safe tunnel for authenticated at-home workers to use IT resources situated at your company datacenter or in a public cloud. Progent's consultants can help you to deploy and maintain VPN access between your teleworkers and your key network resources by providing online VPN configuration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can assist your at-home workers to utilize Cisco's AnyConnect client software for safe VPN tunneling for a broad selection of devices including Microsoft Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms enable an at-home worker to see and use a data center PC's desktop. This provides IT managers substantial control over the digital ecosystem of at-home employees and offers remote users a familiar work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers attach at-home computer networks to the Internet and typically support VPN connections, home Wi-Fi connectivity, and firewalls. Progent can provide top-tier remote consulting for setting up home routers from all major manufacturers. See router configuration support from Cisco-certified consultants.
  • Home Wi-Fi networks, typically supporting families and guests, are frequently utilized by at-home employees to access their Internet router for work. This can create throughput and security problems. Progent can assist businesses to resolve these issues by delivering expertise like Cisco Aironet configuration expertise, Cisco-certified Meraki wireless installation expertise, and Ubiquiti WiFi AP integration help.
  • Internet access methods affect the performance and reliability of connections between at-home workers and the company network. Vital processes may require redundant Internet access in the event the normal connection breaks. Progent offers guidance for identifying service providers, choosing sensible service packages, and setting up high-availability Internet connections. Refer to Internet access solutions.

IP Voice Solutions for an At-Home Workforce
Expanding the business PBX environment to accommodate remote users is vital to maintaining an effective work-at-home solution. A variety of cloud-centric VoIP products are used by small and mid-size businesses to server remote users. Many enterprises rely on Cisco's modern or legacy products for IP voice solutions. Progent can help businesses of any size to plan or tune a remote VoIP environment that delivers the flexibility, convenience and protection required for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to help organizations optimize their current Cisco VoIP environments to support a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers advanced IP telephony capabilities to devices such as VoIP phones, media processing products, Voice over IP gateways, and mixed media applications deployed throughout the network. Unified Communications Manager manages additional mixed media services such as unified messaging, voice/video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager support, see Cisco Unified Communications Manager consulting services.
  • Cisco CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent's consultants can help your company to maintain your existing CallManager environment or upgrade efficiently to Cisco's current IP telephony solutions. To find out about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice platforms, visit Cisco CallManager expertise.
  • Cisco IP Gateways provide connectivity with public telephony networks and with clients operating beyond the corporate perimeter like at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network architecture to work with these VoIP solutions and deliver online integration and debugging expertise.

Voice/Video Conferencing for At-Home Workers
A wide selection of video conferencing products from major vendors support online discussions, video and voice conferencing, chat, and content sharing for both local users and teleworkers. Many organizations use a mix of products to accommodate their various partners and customers. Progent can assist your organization to manage your current voice/video conferencing environment and enhance the engagement of your at-home employees.

  • Skype for Business is Microsoft's popular communications product that supports presence, IM, voice and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can assist you to deploy and maintain Skype for Business client software to support your remote workforce. For details about Progent's support services for Skype for Business, see Skype for Business consulting services.
  • FaceTime is Apple's multiuser video calling platform for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 concurrent users for video sessions. For details about Progent's support services for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all computing devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing discrete content or screens, presentations that embed rich media including Microsoft PowerPoint, session capture, plus editing and playback for future reference and training. For details about Progent's consulting expertise for Webex as well as for other IP video products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and information with capabilities that include video calling, threaded chat, plus data sharing. For details about Progent's consulting services for Teams as well as for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting services for these products and assist you to tune your network architecture to run them.

Microsoft Collaboration Platforms for Teleworkers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Microsoft Office and Microsoft 365 families, providing a powerful ecosystem of applications that deliver a cohesive user interface for sharing information across multiple sites and on a wide range of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their original releases and can help businesses to configure these critical collaboration products to maximize the productivity of your remote workers.

SharePoint Server Deployment Experts for Remote WorkersSharePoint utilizes web entities to enable collaboration and information delivery by providing policy-based access to content, workflow, and tools for looking through company-wide information silos. SharePoint allows you to build secure web portals that enables at-home workforce to see and edit consolidated corporate intelligence by means of Wikis, Blogs, social sites, and Web Parts. To learn about Progent's SharePoint expertise, visit SharePoint integration and development expertise.

Exchange Configuration Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, see planning and configuration expertise for Exchange Server.

Onedrive Configuration Experts for At-Home WorkersOneDrive is Microsoft's shared cloud-based file hosting and synchronization service, similar to GoogleDrive. At-home users can save files to OneDrive, and colleagues can retrieve them securely through a browser. Included with Office and Microsoft 365, OneDrive enables at-home workers to jointly author files. Revisions created offline are automatically uploaded when you go back online. To learn about Progent's consulting expertise for OneDrive, visit Microsoft Onedrive configuration experts.

Public Cloud Integration Services for Remote Workers
Progent can provide affordable online support for enabling organizations to build, manage and optimize cohesive network architectures that include physical data centers, telecommuters, branches, and public cloud services. Progent can provide expertise for all modes of public cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help teleworkers fix problems with public cloud access, identity, and security.

Microsoft Azure Integration for TeleworkersMicrosoft Azure is a popular family of cloud services that allows you to use infrastructure, servers, and critical applications running on Microsoft's massive cloud. Azure includes over 100 services services such as hosting for Windows and Linux-powered VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can assist your organization to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure Active Directory, and design data backup and restore solutions with Azure Backup. Progent's cloud experts can also help you establish secure access to Azure services for telecommuters by configuring and debugging firewalls and VPN tunnels. To learn about Progent's support services for Azure, go to Azure consulting services.

Microsoft 365 Integration Services for At-Home WorkersMicrosoft 365, formerly branded Office 365, is Microsoft's growing suite of client productivity applications and cloud services available by subscription. Microsoft apps and services are provided in a selection of bundles intended for users ranging from students and small offices to large corporations. Progent can provide fast and easy online contact with experts familiar with Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can help you to evaluate the numerous subscription plans available for Microsoft 365 and configure 365 applications for your teleworkers to achieve top business value. For details about Progent's consulting services for Microsoft 365, visit Microsoft 365 integration support.

Microsoft 365 Exchange Online Integration for At-Home WorkersMicrosoft 365 Exchange Online is one of the most popular cloud-based applications in the Microsoft 365 product line. Microsoft 365 Exchange Online provides the advantages of lower spending for physical infrastructure, simplified management, dynamic scaling, high availability, and additional benefits associated with public clouds. Microsoft has designed Exchange Online to operate smoothly with local Exchange environments, allowing customers to create hybrid cloud/onsite information systems. Progent's Exchange experts are available for occasional assistance to guide you through challenging technical roadblocks and also offer comprehensive project management outsourcing to ensure your telecommuters have easy and secure access to your Exchange Online environment. For information Progent's support services for Microsoft 365 Exchange Online, see Microsoft 365 Exchange Online configuration and support consulting.

Amazon AWS Integration for At-Home WorkersAmazon AWS is a pioneer in the public cloud computing market and is the industry's leading source of cloud services. Progent offers fast and economical online access to cloud integration consultants who can assist your business to plan, deploy, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with local data centers and with other popular cloud platforms such as Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist your company to create a high-availability network architecture so your employees have a consistent computing experience whether they are working from your headquarters, a branch office, at home, or on the road. To find out about Progent's consulting expertise for Amazon AWS, visit Amazon AWS integration expertise.

Google Cloud Integration for Remote WorkersGoogle Cloud Platform (GCP) is a popular set of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can help your business to expand your current IT resources with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your mission-critical apps cloud friendly so your teleworkers can benefit fully from Google Cloud Platform services. Progent can assist you to set up virtual machines on GCP Compute Engine, plan a cost-effective storage solution with Google Cloud Storage services, and streamline identity control for teleworkers with Google Cloud Identity. Progent's consultants can also assist you to utilize GCP's unified management technology to control and monitor your GCP environment. To learn, see Google Cloud Platform consulting support.

Help Desk Services for Telecommuters
A fast, company-wide changeover to a teleworker business model, which might be activated by an epidemic or as part of a disaster recovery preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk services allow businesses to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk services utilize Progent's extensive network of remote IT support experts combined with world-class ticketing and tracking software to offer an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC technical support from service requests through ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to track or revise their active trouble tickets, add information, and append screenshots and relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Augmentation Service enables you to augment your current Call Center staff by sharing delivery of Support Desk support transparently between your regular support staff and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a co-sourcing support solution based on the number one PSA platform for handling help requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. To find out how Progent's Call Desk Augmentation Services can help your business to deliver best-in-class desktop support to your telecommuters, see Progent's Support Desk augmentation Services.

Security for Remote Workers
Work-from-Home workers typically use their own devices and usually work in an unsecured physical area. This multiplies their susceptibility to malware threats and requires careful configuration of corporate firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, thorough user education, and the creation of security policies built on leading practices. Progent's veteran roster of cybersecurity solutions consultants can help your business to plan, deploy and maintain an effective security solution that protects critical information resources in networks that include telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls allow you to build a network that can be safely accessed by local users as well as by telecommuters, mobile users, suppliers, customers, and the public. Next-generation firewall devices permit you to configure and control different access rights to various classes of users and to scale your network and modify your security as your company evolves and as cyber threats become increasingly complex. Progent supports both current and older firewall appliances from all major manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For details about Progent's firewall integration services, see firewall integration and support services.

Remote Endpoint Monitoring Services for TeleworkersRemote Endpoint Monitoring makes it easy to track the various computers used by teleworkers and either reject or spot and mitigate modern threats such as ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is put on every protected endpoint, watching all activity and using advanced AI technology from SentinelOne to identify zero-day threats at inception. When a cyberattack is discovered, ProSight ASM immediately isolates the impacted endpoint from the corporate network to contain the malware. Because the ProSight Active Security Monitoring software agent is self-contained, endpoint devices remain protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight ASM, visit remote endpoint security monitoring for remote workers.

Two-factor Authentication (2FA) Services for Remote WorkersProgent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a protected online account and enter your password you are requested to confirm who you are on a device that only you have and that is accessed using a separate network channel. A broad selection of devices can be utilized for this added means of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. To learn more about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication services for an at-home workforce.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your information system to all types of external and internal security attacks for an environment that incorporates an at-home workforce. Progent can deploy online, automated cybersecurity inventory scanning for rapidly and economically detecting a broad range of security weaknesses that can be found over the Internet. Progent's security audit experts, which can be managed by data security professionals with top credentials such as CISM, ISSAP, and GIAC, can help your business to evaluate your operations and governance policies and assess your IT architecture to allow you to implement the highest level of security for your at-home workers.

Download White Paper: Securing a Work-From-Home (WFH) Network
To read or download a white paper describing key things to focus on for protecting a network that includes work-from-home staff, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for At-Home Workers
Data Protection covers saving and recovering critical information in order to avoid data loss and reduce recovery time and effort in the event of storage problems due to equipment issues, programming glitches, human error, cyber attack, or other causes. Dependable data protection solutions can be especially challenging to design and manage in hybrid networks that incorporate in-house data centers, cloud resources, and at-home workers.

  • Backup/Restore solutions for teleworkers must address diverse kinds of user-owned endpoint devices. Progent can provide quick online help from consultants familiar with a broad array of products for protection Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, tablets and handhelds. Popular backup/restore products supported by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To back up data spread throughout a hybrid network, Progent can provide ProSight Data Protection Services, a managed backup/recovery service that uses cloud-based storage and includes fine-grained restore and centralized management capabilities.
  • Disaster Recovery/Business Continuity strategies often envision circumstances that call for a temporary changeover to telecommuting. Progent's senior disaster recovery preparedness consultants and business continuity specialists can help your business to develop, document and validate a DR/BC plan that addresses the logistics of switching to an at-home workforce.

Unified Management for Telecommuters
Microsoft has rebranded and reshuffled its endpoint management platforms under the title Microsoft Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing on-premises computers. Endpoint Manager features a centralized platform for safeguarding critical data by controlling local, mobile, and home-based endpoint devices.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud service for managing and protecting remote devices and applications. Managed endpoint devices can be personally owned or business owned. IT admins managing the enrolled endpoint computers of teleworkers can use Intune to provision and authenticate applications on managed devices, push updates and certificates, configure rules for accessing data and resources, set passwords, create VPN connections, control how home-based workers share data, set up threat protection, ensure security compliance, and erase corporate data from missing, stolen or decommissioned endpoint devices. Intune runs with iOS, Android, Windows, and macOS devices. To find out about Intune and how Progent can assist you to use Microsoft's Endpoint Management to manage the devices of your at-home workforce, see Intune teleworker device management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM product that allows network administrators to keep remote endpoints up to date and secure. Workspace ONE uses VMware AirWatch technology for centralized endpoint management combined with VMware's Horizon virtual application delivery platform for identity control, app management, and configuration management of endpoints. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product through a one-time purchase. Key features of Workspace ONE include fast over-the-air provisioning of out-of-the-box notebooks, immediate onboarding of new employees, policy set up and enforcement for all categories of devices, unifies management reporting and analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud-based services. For details about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management expertise.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing a productive telecommuter solution for your Colorado Springs, Colorado business, phone 1-800-993-9400 or refer to Contact Progent.