Colorado Springs Work from Home Employees Solutions Consulting Experts
System Design, Configuration, Management and Call Center Consulting and Support Services
Expanding your telecommuter workforce can have a major effect on network infrastructure, security, and corporate processes. Progent has 20 years of background assisting SMBs to plan, configure, manage, tune, and debug IT environments that support a remote workforce. Progent can assist your Colorado Springs company to pick the appropriate tools and adhere to best practices in building and maintaining a secure virtual solution for telecommuters that promotes collaboration and returns top value. Progent offers support services that go from as-needed guidance for getting you past occasional technical bottlenecks to comprehensive project management to help you carry out mission-critical tasks.
Progent's consultants can assist Colorado Springs, Colorado businesses to succeed with any aspect of building a high-performing telecommuting ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, security and compliance, backup/restore solutions, and unified management.
Infrastructure for Telecommuters
Configuring the network infrastructure needed to support a remote workforce can be particularly complicated if you have to accommodate a mix of worker-owned hardware such as PCs and laptops, routers, and wireless APs from an assortment of manufacturers and with a mix of OS software and firmware releases. Progent's background delivering online help for both legacy as well as modern technologies in virtual office venues enables you to make cost-effective use of your existing network infrastructure and offers fast access to expertise for implement essential updates. Services available from Progent to help you to create a productive telecommuting infrastructure include:
- Virtual Private Network (VPN) connectivity allows you to establish a safe connection for authorized remote workers to access IT resources situated at your company data center or in the cloud. Progent can assist you to deploy and manage VPN connections between your at-home workforce and your various IT resources by providing remote VPN integration support. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can help your remote workers to utilize Cisco's popular AnyConnect software for secure VPN connections for a wide selection of devices including Microsoft Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) products enable a teleworker to see and interact with a data center PC's desktop. This technology provides IT managers significant control over the digital ecosystem of telecommuters and ensures remote users a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach home networks to the Internet and typically support VPN connections, local Wi-Fi connectivity, and firewalls. Progent offers expert online support for configuring routers from a variety of vendors. See router configuration services from Cisco-certified consultants.
- Home Wireless networks, often shared by families and guests, are commonly used by telecommuters to connect to their Internet router for work. This can create performance as well as cybersecurity issues. Progent can assist you to mitigate these problems by providing expertise that include Cisco Aironet integration consulting, Cisco Meraki wireless deployment consulting, and Ubiquiti WiFi AP setup help.
- Internet connectivity solutions impact the speed and availability of connections between telecommuters and the corporate data center. Vital applications may demand redundant Internet access in the event the normal connection breaks. Progent can provide guidance for selecting Internet service providers, picking sensible service offerings, and setting up redundant Internet connections. Refer to Internet connectivity integration services.
IP Voice Solutions for At-Home Workers
Expanding the business phone system to include teleworkers is critical to maintaining an effective at-home workforce. A variety of cloud-centric VoIP platforms are popular with small and mid-size businesses to server telecommuters. Many larger organizations rely on Cisco's modern or legacy products for IP voice management. Progent can help organizations of any size to plan or tune a telecommuter VoIP environment that delivers the versatility, convenience and protection needed for telecommuters. Progent's Cisco-certified CCIE Voice consultants offer high-level support to help organizations optimize their existing Cisco IP voice environments to support a growing at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends high-end telephony capabilities to devices such as IP phones, media processing platforms, VoIP gateways, and mixed media software deployed across the network. CUCM manages additional combined media services like unified messaging, video conferencing, and team collaboration networks. For details about Progent's CUCM support, see CUCM consultants.
- Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent's consultants can help your company to support your existing CallManager environment or migrate efficiently to Cisco's current IP telephony products. For details about Progent's expertise for CallManager and Cisco's other legacy IP voice products, refer to Cisco CallManager consulting services.
- Cisco IP Gateways provide connectivity with PSTN networks and with clients operating outside the corporate perimeter like at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco SIP gateway integration consulting.
- Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network architecture to work with these VoIP solutions and deliver as-needed integration and troubleshooting expertise.
Voice/Video Conferencing for Remote Workers
A broad range of voice/video conferencing products from major technology companies support virtual meetings, video and voice conferencing, chat, and screen/content sharing for both onsite workers and teleworkers. Many organizations use a mix of products to meet the needs of their different partners and clients. Progent's communications experts can assist your organization to maintain your existing voice/video conferencing ecosystem and optimize the productivity of your remote workforce.
- Skype for Business is Microsoft's popular unified communications product that enables presence, IM, voice and video conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help your company to configure and manage Skype for Business clients to support your at-home employees. For details about Progent's support expertise for Skype for Business, see Skype for Business consulting services.
- FaceTime is Apple's multiuser video calling app for compatible iOS and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current versions of FaceTime support as many as 32 simultaneous users for video sessions. To learn more about Progent's consulting services for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most computing devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing specific content or screens, presentations that incorporate rich media such as Microsoft PowerPoint, session capture, plus revision and playback for future reference and training. To learn more about Progent's support services for Cisco Webex as well as for other IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and information with features such as voice/video conferencing, threaded chat, plus data sharing. For details about Progent's support services for Teams and for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
- Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these conferencing platforms and help you to optimize your network architecture to run them.
Microsoft Integrated Collaboration Software for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, providing a rich environment of productivity apps that deliver a consistent user experience for exchanging information across multiple sites and on a broad selection of endpoints. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange since their original publication and can help your company to deploy these critical collaboration platforms to maximize the effectiveness of your at-home workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and supports third-party cloud services to provide real-time collaboration and communication. Designed as a replacement for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, audio/video meetings with screen sharing, phone calls, cloud voicemail, group email, plus file and app sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly branded Azure Active Directory) for supporting its complete range of features. For additional information about Progent's support services for Microsoft Teams, visit solution design and configuration consulting for Microsoft Teams and Teams Premium.
SharePoint utilizes web sites to promote collaboration and knowledge delivery by providing policy-driven delivery of content, workflow, and tools for looking through enterprise-wide business data. SharePoint permits you to create secure web portals that enables remote workforce to view and update aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting expertise, refer to SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, refer to integration consulting services for Microsoft Exchange Server.
OneDrive is Microsoft�s shared cloud storage service, comparable to GoogleDrive. Remote users can save files to OneDrive, and colleagues anywhere can retrieve them securely via a browser. Included with Office 365, OneDrive enables at-home workers to co-edit documents. Revisions made offline are automatically uploaded when you go back online. For information about Progent's expertise for Microsoft OneDrive, see Onedrive configuration experts.
Cloud Integration for Remote Workers
Progent can provide fast and affordable remote support for helping businesses to build, manage and repair integrated hybrid network models that include physical data centers, telecommuters, branches, plus cloud resources. Progent can provide top-tier consultant for all types of cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters resolve problems with cloud connectivity, authentication, and cybersecurity.
Microsoft Azure is a popular platform for cloud services that allows you to utilize infrastructure, servers, and key apps hosted on Microsoft's massive cloud. Azure includes more than 100 services services including hosting for Windows and Linux-powered VMs, scalable cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can help you to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity control with Azure Active Directory, and plan backup and restore systems with Azure Backup. Progent can also show you how to establish protected access to Azure services for remote workers by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. To find out about Progent's support services for Microsoft Azure, see Microsoft Azure expertise.
Microsoft 365, formerly branded Office 365, is Microsoft's popular family of client productivity applications and cloud-based services offered by subscription. Office apps and services are marketed in a selection of bundles designed for customers ranging from students and small offices to major corporations. Progent can provide quick and affordable remote contact with consultants familiar with Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android technology. Progent can assist you to evaluate the numerous subscription plans available for Microsoft 365 and configure 365 apps for your telecommuters in a way that delivers top business value. To learn about Progent's expertise for Microsoft 365, go to Microsoft 365 consulting support.
Microsoft 365 Exchange Online is among the most popular applications in the Microsoft 365 product line. Exchange Online provides the benefits of reduced spending for physical infrastructure, simplified management, on-demand scaling, high reliability, and other advantages inherent with public clouds. Microsoft has designed Exchange Online to operate transparently with local Exchange environments, enabling you to build hybrid cloud/onsite information systems. Progent's Exchange experts are available for as-needed assistance to guide you through challenging IT roadblocks and also offer end-to-end project management outsourcing to make sure your at-home workers have easy and secure access to your Exchange Online deployment. To learn Progent's support services for Microsoft 365 Exchange Online, visit Exchange Online integration and troubleshooting expertise.
Amazon AWS is a trailblazer in the public cloud arena and is the industry's leading provider of cloud services. Progent can provide fast and affordable online access to cloud connectivity experts who can assist your organization to design, implement, maintain, and debug hybrid information networks that integrate Amazon AWS cloud-based services with local data centers and with other public clouds like Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help you to build a high-availability network model to make sure your users have a productive computing environment whether they are working from your headquarters, a branch office, from home, or on the move. To find out about Progent's expertise for Amazon AWS, refer to Amazon AWS integration services.
Google Cloud is a popular suite of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can help your business to scale your current IT resources with the Google Cloud Platform, and Progent's database experts can help you make your mission-critical applications cloud ready so your telecommuters can take full advantage of Google Cloud Platform services. Progent can help your organization to deploy virtual machines on GCP Compute Engine, plan a cost-effective storage solution with GCP Storage services, and simplify access management for at-home workers with Google Cloud Identity. Progent can also help your business to utilize GCP's management technology to administer and monitor your Google Cloud ecosystem. For information, see Google Cloud Platform (GCP) consulting support.
Help Desk Call Center Support for At-Home Workers
A rapid, enterprise-wide switchover to a telecommuter workforce, which might be driven by a pandemic or as a component of a disaster recovery process, can overwhelm even the most efficient in-house Call Center. Progent's Call Center services make it possible for businesses to outsource or augment their Call Center with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of online technical support experts along with world-class trouble ticketing and follow-up technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC technical support from service requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or update their current trouble tickets, add information, and upload screenshots and attachments. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to resolve complex problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Supplemental Service enables you to expand your current Help Desk Call Center organization by sharing responsibilities for Help Desk support transparently between your regular support personnel and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service uses a co-sourcing support model utilizing the leading professional services automation tool for handling service requests and ticketing, assigning responsibility, monitoring progress, and producing management reports. For information about how Progent's Call Center Supplementation Services can help your company to provide best-in-class desktop support to your telecommuters, go to Progent's Call Center augmentation Services.
Cybersecurity for At-Home Workers
Work-from-Home staff members typically use their own computers and usually work in a poorly secured physical environment. This situation increases their susceptibility to cyber threats and calls for careful configuration of corporate firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, extensive end-user training, and the creation of security policies built on leading practices. Progent's seasoned roster of cybersecurity solutions consultants can help you to plan, configure and manage a compliant security solution that protects critical IT assets in networks that include remote workers.
Firewalls allow companies to create a network environment that can be securely accessed by local users as well as by at-home workers, mobile workers, suppliers, clients, and other stakeholders. Modern firewall appliances permit you to configure and manage different access rights to different classes of users and to expand your IT network and adjust your cybersecurity posture as your company evolves and as cyber threats grow increasingly sophisticated. Progent supports both new and legacy security appliances from all major manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall integration expertise, refer to firewall configuration and support services.
Remote Endpoint Monitoring makes it possible to track the various devices used by remote workers and either block or identify and respond to the latest threats such as ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint agent is put on every protected endpoint device, watching all activity and using state-of-the-art machine learning and full execution context from SentinelOne to identify zero-day threats on arrival. When an attack is spotted, ProSight Active Security Monitoring instantly disconnects the targeted device from the corporate network to quarantine the malware. Since the ProSight Active Security Monitoring agent is autonomous, endpoint devices stay protected even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. To learn more about ProSight Active Security Monitoring, refer to remote endpoint monitoring for teleworkers.
Progent's Duo authentication Service Plans utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured application and enter your password you are requested to verify your identity via a unit that only you possess and that uses a separate network channel. A broad range of out-of-band devices can be utilized as this second means of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate multiple verification devices. To find out more about Duo identity validation services, refer to Duo MFA two-factor authentication services for telecommuters.
Security Audits can assess the exposure of your network to all classes of external and local security threats for a network that incorporates telecommuters. Progent can deploy remote, automated security inventory software for rapidly and affordably uncovering a broad range of security weaknesses that can be surfaced over the Internet. Progent's security assessment experts, which can be managed by security experts with advanced credentials including CISA, CISSP, and GIAC, can assist your business to audit your workflows and governance policies and assess your network infrastructure to allow you to design top-level protection for your an at-home workforce.
Horizon3.ai's NodeZero PEN Testing Platform is a breakthrough penetration test (pentest) product family that supports autonomous threat assessment of your work-from-home connectivity solution and your internal and perimeter networks so you can find, prioritize, fix, and confirm security weaknesses before malicious hackers can take advantage of them. Progent can assist you to deploy NodeZero to carry out thorough penetration tests of your network perimeter and your internal network so you can evaluate your current security profile. Progent's NodeZero experts can also assist you to harden your network security and can help you to design and implement a unified cybersecurity strategy that simplifies management and provides optimum cyber defense for on-premises, cloud-based, remote, and perimeter IT resources. To learn additional information about Progent's threat assessment services powered by on NodeZero's penetration test platform, see Consulting Support for NodeZero's Pentest Products.
Download White Paper: Protecting a Work-From-Home Environment
To read or download a white paper describing key areas to concentrate on for securing a network that incorporates telecommuters, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection for Teleworkers
Data Protection involves saving and recovering critical data in order to prevent data loss and minimize recovery time and effort in case of storage problems due to equipment breakdowns, software glitches, human mistakes, malware, or any other reason. Dependable data protection strategies can be especially difficult to architect and maintain in hybrid networks that combine local data centers, cloud resources, and an at-home workforce.
- Backup/Restore solutions for at-home workers must cover multiple types of personally owned endpoint devices. Progent offers quick remote help from consultants familiar with a wide range of products for protection Microsoft Windows, Apple Mac and Linux/UNIX servers and desktops as well as laptops, iPads and smartphones. Popular backup/recovery products maintained by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To back up resources spread across a wide area network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery service that utilizes cloud storage and features granular recovery and centralized management.
- Disaster Recovery/Business Continuity strategies typically envision scenarios that require a rapid changeover to telecommuting. Progent's expert disaster recovery planning consultants and business continuity planning specialists can assist you to develop, document and validate a DR/BC plan that includes the logistics of moving to telecommuting.
Unified Management for Telecommuters
Microsoft has renamed and reshuffled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud management of remote devices and Configuration Manager for managing local endpoints. Endpoint Manager provides a centralized platform for protecting critical information by controlling on-premises, mobile, and home-based endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and securing off-premises computers and applications. Remote endpoint computers can be personally owned or business owned. IT administrators managing the endpoint computers of telecommuters can utilize Intune to provision and authenticate apps on devices, push patches and certificates, configure rules for permission to access data and resources, manage passwords, create VPN connections, determine how home-based workers share data, set up threat protection, ensure compliance, and erase sensitive information from missing, stolen or decommissioned endpoint devices. Microsoft Intune runs with Apple iOS, Android, Windows, and macOS/OS X devices. To learn about Microsoft Intune and how Progent can help you to use this platform to manage the endpoint devices of your teleworkers, visit Intune telecommuter device management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management platform that helps network administrators to keep remote endpoint devices current and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint management along with VMware's Horizon virtual software delivery platform for authorization control, application management, and configuration management of endpoints. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises deployment through a one-time purchase. Key features of Workspace ONE include fast over-the-air provisioning of out-of-the-box laptops, quick onboarding of new employees, policy setting and enforcement for all classes of devices, unifies management reporting and performance analytics, an email encryption gateway, and integration with Microsoft applications and cloud-based services. For details about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE mobile device management expertise.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Colorado Springs, Colorado company, phone
An index of content::
Technology Consulting Services SQL Server 2016 and Windows Server 2012 R2
Remote Support SQL Server 2016 PolyBase
SQL Server 2016 introduces significant enhancements in speed, scale, security and compliance, uptime, BOYD support, plus integrated business intelligence. New features include PolyBase for processing relational and non-relational files in one appliance for big data applications, R language support, Row-level Security, Mobile Reports, and centralized control over on-premises and cloud-based resources. Progent's Microsoft-certified consulting team can provide remote and on-premises support to assist organizations of any size to implement, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft products including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).
Catalyst 1000 Switch Configuration
Remote Troubleshooting Catalyst Switch VSS
With the Catalyst line of switches for small and medium-sized businesses, Cisco enables companies to gain the full benefits of bringing intelligent services into their networks. Cisco's switch product line allows you to deploy capabilities to make your IT network sufficiently available to handle time-critical needs, expandable to facilitate future growth, secure enough to protect restricted information, and capable of prioritizing and managing traffic flows to streamline network performance. Progent's Cisco certified consultants can show you how to pick out and integrate Catalyst switches that make sense for your business. In addition, Progent's CISM certified security specialists can show you how to develop a strategic protection policy and configure Catalyst switches so they powerfully enforce your security strategy. Catalyst switches that Progent supports include the Cisco Catalyst 2960 switches, Catalyst 3750 switches, Cisco Catalyst 4500 switches, and Catalyst 6500 Series Switches.
Juniper Junos J-Web Security Evaluation
Immediate Cybersecurity Team Juniper Junos Management
Progent's Juniper Networks-certified network consultants can assist you to plan and deploy Juniper Firewall/VPN technology, optimize and support your infrastructure, and migrate smoothly from discontinued products to the latest releases. Progent's Junos OS consultants can also provide support for Juniper's flagship network operating system to help you to simplify the administration and strengthen the protection of your Juniper VPN devices firewalls, and routers. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS operating system productss and can help organizations manage networks that include a combination of Juniper's OS platforms.
Help and Support SCCM Asset Inventory
SCCM and Windows Server Computer Consultants
Configuration Manager automates application and device deployment across multiple sites, streamlines compliance settings management, keeps track of network resources, protects against corporate data leakage, provides network health monitoring, allows safe end-user self service, and offers a common point of control for administering mixed-OS ecosystems based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud integration specialists can help you with any aspect of planning, installing, operating and troubleshooting a System Center Configuration Manager deployment for on-premises, cloud, or hybrid environments.
Microsoft Office System Consulting Services
Small Office IT Consultant Microsoft
Progent imposes no initialization fee and requires no retainer for support services provided during regular working hours. Progent's one-minute granularity avoids large invoices for quick fixes so you will not be tempted to allow less critical problems to fester.
Microsoft Certified Network Design and Consulting Consultant Rates
Technical Support Organization Consultant Cost
Progent's pricing model is to bill for remote service and on-site visits by the minute. Consequently, you owe only for received services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for services provided during regular working hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity avoids big bills for fast repairs so you will not be tempted to permit minor problems to stay unaddressed.
Exchange 2013 Unified messaging Support and Help
Consulting Microsoft Exchange
Exchange Server 2013 incorporates major improvements to the functionality of its predecessor Microsoft Exchange 2010 and delivers powerful innovations plus a redesigned structure. These improvements affect key IT areas such as ease of administration, availability, security and compliance, cost of ownership, collaboration, expandability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can help you evaluate the possible business benefits of upgrading to Exchange Server 2013, design an efficient validation and rollout strategy, and educate your IT staff to manage your Exchange 2013 solution. Progent can also provide ongoing online consulting and support and management services for Exchange Server 2013.
Consultant Microsoft Live Communications Server
Biggest Microsoft LCS Server Instant Messaging On-site Support
MS Office Communications Server provides Instant Messaging and presence in an extensible, enterprise-grade package featuring advanced security, transparent integration with additional Microsoft products, an expandable, industry-standard development environment, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your enterprise can benefit from cost savings and improved business efficiencies, increased worker productivity, and better IP security with this simple-to-manage, fault-tolerant solution. Successful deployments of Microsoft Office Communications Server require extensive planning and consideration prior to installation. Progent's Microsoft-authorized consultants can provide the skill necessary to realize all the benefits of Office Communications Server across your whole organization.
Onsite Technical Support VPN
VPN Specialist
Cisco's network security and offsite access technology for small businesses offer a comprehensive range of manageable security products to help safeguard your local and remote network infrastructure. Cisco's VPN product family features routers, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's expert staff of consultants includes field-proven engineers with Cisco's Certified Internetwork Expert and CCNP qualifications who are able to help your company to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security technologies that align best with your business objectives.
Amazon SQS Engineer
Best Microsoft Certified Amazon AWS hybrid cloud integration Integration Companies
Progent can provide cost-effective remote support to assist businesses to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Glacier for low-cost archival storage. Progent can assist you with every phase of Amazon AWS integration including needs analysis, preparedness evaluation, architectural design, testing, configuration, administration, performance optimization, software license management, disaster recovery solutions, and security strategies. Progent offers advanced expertise with firewall configuration and VPN connections and can help you create all-cloud or hybrid cloud networking models that efficiently integrate Amazon AWS cloud services. Progent can provide as-needed expertise to assist you to overcome complex technical issues or Progent can deliver project management outsourcing to help you migrate to the Amazon AWS cloud on time and on budget.
Supplemental Helpdesk Online Consulting
Virtual Helpdesk Computer Consultant
Progent's Co-managed Help Desk service allows your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's roster of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around ConnectWise Manage, the top shared professional services automation platform for managing service requests, ticketing, ownership, progress tracking, and metrics.
ransomware cryptoworm recovery Specialist
ransomware system rebuild Consulting
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can assist your business to contain the spread of an active ransomware attack. Call 800-462-8800
Firewall Security Security Consultancy
Cybersecurity Firms Juniper Netscreen
Progent provides organizations of any size professional support for Intrusion Protection Systems and IPsec VPN technology from major firewall and VPN security vendors including Palo Alto Networks, Check Point Software, Juniper Networks, Fortinet, and Symantec. Progent can show you how to design a detailed security plan and select appropriate technologies from multiple suppliers to support your security objectives while sticking within your spending restraints.
System Center 2012 R2 Virtual Machine Manager Online Consulting
VMM Console Integration Support
Progent's Microsoft-certified consultants can help businesses of any size to follow leading practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage, and library resources; plan, integrate, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM with SCOM 2012 for enterprise-class reporting. Progent can help you to migrate from a legacy edition of System Center Virtual Machine Manager or from another virtualization management system, and Progent can assist you to enhance and troubleshoot your existing SCVMM 2012 environment so you realize maximum business value.
Solaris Integration Services
Sun Solaris Computer Consultants
If your business network combines Sun Solaris platforms with Microsoft Windows, Progent can assist you to integrate your IT resources into a unified environment that permits all your operating systems to coexist for simple management, transparent dataflow, high availability, enhanced throughput, and tight protection. Progent's Sun Solaris and Microsoft Windows coexistence assistance offerings feature IT infrastructure integration and service, support for Microsoft Windows services for UNIX (SFU), online server monitoring and management, remote technical support and troubleshooting, in-person technical support, and Help Desk Call Center outsourcing.
Remote Support Service Reports
Network Consulting Tracking Service Costs
Progent uses a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or local support firms who offer scant documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports sent by each consultant to every client. The discipline of detailing and archiving service records results in more efficient support and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who won't release vital service information.
Microsoft Office SharePoint Server 2013 Network Consulting
SPS 2016 Network Consultant
Progent's Microsoft-certified consultants can provide businesses of all sizes consulting, technical support, and application development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise platform that utilizes web technology for intelligently coordinating people, groups and data. SharePoint Server provides a common spot for your employees or clients to connect to, manage, share and manipulate relevant data, files, and applications and to communicate with other people. Microsoft SharePoint allows faster and better decisions, more effective sharing across teams and more economical business practices. Windows SharePoint Services join workers, clients, teams and major tasks with the data they've developed in a manner that makes data easy to locate, download and apply. Progent's SharePoint consultants can assist you to maintain your existing SharePoint environment or migrate to the latest release of SharePoint.
Horizon3.ai NodeZero Cybersecurity Penetration Testing Technical Support
Horizon3.ai NodeZero Certified Penetration Testing Security Consultancy
Progent's certified security consultants can run NodeZero-based PEN tests to verify your security monitoring and protection systems and policies are correctly set up and effective.
Emergency Dynamics GP FRx Consultants
Dynamics GP Customization Consultancy
Microsoft Dynamics GP accounting includes analysis and reporting features that allow you to monitor all business processes, revenues and spending, and market patterns with integrated drill-down, query, and reporting functions. Progent's Microsoft Dynamics GP reporting consulting services can help you design reports that let you analyze your business more thoroughly, converting raw data into useful management information. Progent is able to enhance your reporting and analytics by offering Crystal Reports expertise, FRx help, and Microsoft Excel programming. In addition to offering reporting consulting, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and programming experience with VBasic, XML and other tools in order to offer custom line-of-business software development and eCommerce solutions that integrate transparently with Microsoft Dynamics GP.
Support UNIX with Windows
24/7 Solaris with Windows Specialists
Progent can assist your company to design and execute an efficient migration from a UNIX-based information system to a network powered by Microsoft Windows and suited for supporting Microsoft's popular office productivity suites, business applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and software development specialists can help you guard your data and minimize business discontinuity by designing an efficient migration plan that protects your current assets in UNIX application and infrastructure. UNIX-to-Windows migration consulting expertise offered by Progent include analysis of current environment, transition planning and validation, MS Exchange migration expertise, data and application software migration, and processor and storage transition and consolidation.
Envisioning Phase: Requirements Definition Network Support Technician
MCSE Expert Certified MSF Small Business Network Consulting Firm
When performing consulting tasks for corporate customers, Progent uses a structured methodology based on specified milestones in order to achieve financial, scheduling and technical goals while minimizing productivity disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management procedures based on the best practices described by the Microsoft MSF methodology which includes requirements definition, architecture proposals, pilots, design tuning, and professional deployment. All facets are recorded to make available a comprehensive summary of IT services delivered and to help in downstream system maintenance.
Work from Home Online Support
Call Desk for at Home Workforce Computer Consultant
Progent has two decades of experience assisting small and mid-size organizations to plan, implement, optimize, manage, and troubleshoot information networks that incorporate teleworkers.
24 Hour ProSight Reporting ConnectWise Manage Ticketing Integration
ProSight Reporting SentinelOne Remote Network Monitoring IT Consultant
ProSight Reporting is an expanding line of in-depth reporting tools created to work with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Phobos ransomware recovery Consult
Locky ransomware recovery Consultancy
Progent's ransomware consultants can help you to evaluate your ransomware vulnerability, monitor and protect your network, assist with settlement negotiations with a threat actor, and rebuild a network victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.
Microsoft Exchange Cluster Computer Consultant
Immediate Microsoft Exchange Cluster Computer Consultant
Progent's Disaster Recovery/Business Continuity (DR/BC) specialists offer extensive experience assisting small organizations to minimize system downtime by offering cost-effective remote consulting services for disaster recovery/business continuity planning, fault-tolerant IT architecture, data backup and restore systems, and transparent maintenance. Progent's business continuity consultants can help you to develop and validate an efficient business continuity plan that matches your business needs and IT budget. Progent's disaster recovery specialists can help you to design, deploy, and manage resilient technologies including redundant Internet access, virtualized servers, fail-over clustering, network load balancing, transparent off-site backup, and multi-location data centers.
Windows 2000 Server Technical Support
Windows Server 2000 Upgrade Help
Progent's certified Windows 2000 Server consultants can provide network support and IT consulting services for the complete line of .NET Enterprise Servers, Windows 2000 Server, and Windows Server 2003. Progent's Microsoft Windows Server 2000 integration, update, and support services include network design, deployment, project management, on-site and off-site support, Call Center outsourcing, expert security consulting, turn-key outsourcing, and economical co-sourcing.
Professionals Microsoft 365 Planning
Office 365 Skype for Business Integration Technology Consulting
Progent can help your business to evaluate the wealth of subscription options available with Microsoft 365, previously branded Office 365, and configure your network with Microsoft 365 so you derive top business value. Progent supports cross-vendor networks that include Windows, macOS, and Linux software. Progent can also assist your business to create and maintain hybrid ecosystems that seamlessly integrate on-premises and cloud-based products and services.
Spora ransomware recovery Professional
ransomware removal and restore Professional
Progent's experienced ransomware recovery experts can assist you to reconstruct a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
Programming SQL 2008 Reporting Services
SQL Server 2008 Migration
Microsoft SQL Server 2005 delivers powerful, familiar tools to IT professionals and information workers, lessening the complexity of designing, integrating, administering, and accessing company information and database programs in environments ranging from handheld devices to corporate information networks. The complexity and integration requirements of Microsoft SQL Server 2005 call for a network consulting firm with real-world experience and wide knowledge in designing and deploying data-driven, end-to-end business technology solutions. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft technology, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
24x7x365 Dynamics GP Software Development Online Support
Dynamics GP Web Services Consultants
Progent's seasoned solution designers and software developers can help your company to create customizations to Microsoft Dynamics GP that address the special requirement of your business without losing the advantages of seamless Windows integration and connectivity. Progent can also offer help with a selection of development tools that can be used to create user-interface and data integrations with Microsoft Dynamics GP/Great Plains. These tools include Microsoft Dexterity, Modifier with VBA, Visual Studio Tools for Dynamics, Extender, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.
Private Cloud Hosting for Virtual Data Centers Consultant Services
ProSight VM Hosting Professionals
Progent's ProSight Virtual hosting services provide small and midsize companies a variety of benefits such as reduced capital costs, savings on operational costs, better management focus, enterprise-class security, greater fault tolerance, and regulatory compliance.
Top SQL 2008 Reporting Services Design
SQL Server Replication Specialist
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis package that opens the door to the fast development of cutting-edge enterprise-class programs that can give your company a critical competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the capability to communicate across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of work supporting Microsoft integration, ensures you success in planning, installing and administering Microsoft SQL Server applications that are seamlessly integrated with other applications powered Microsoft's .NET environment.
Unified Communications Manager Express Technology Consulting
Unified Communications Manager IT Consultant
Cisco Unified Communications Manager (CUCM or Unified CM), formerly named CallManager, acts as the heart of Cisco's collaboration platform. Unified Communications Manager and Cisco Unified Communications Manager Express offer an advanced IP-PBX by integrating closely with applications that include Cisco Unified Communications Manager IM and Presence Service, Unity Express for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's Cisco-certified network consultants can deliver effective and budget-friendly online and onsite support to assist businesses of all sizes to build and administer CUCM deployments by providing Cisco Unified Communications Manager configuration and technical support consulting services that add optimum business value. Progent can assist with any facet of Unified CM setup and debugging in areas that include integrating Cisco VoIP phones and Video phones, designing dial plans, setting up SIP trunking and PSTN calling, installing ISR G2 routers with CUBE support, creating UCS server clustering solutions for high availability, capacity planning, and integration with Exchange Server and Skype for Business.
Award Winning Consulting Services Private Cloud Virtual Datacenter Hosting
Specialists ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting service provides complete hosting of a small organization's production servers in an environment that delivers the highest degree of availability and expandability and is in addition easy to transfer to another host. ProSight Virtual Hosting and management options are based on proven virtualization architectures that allow small and midsize businesses with multi- platform environments to save significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class reliability and an unprecedented level of vendor independence.
Microsoft Certified Expert MS SQL Server Contract Programming
Programming Firm MS SQL Server
SQL Server 2000 is a complete, web-aware database and data analysis package that opens the door to the rapid development of cutting-edge high-end programs that can give your business a significant competitive edge. Microsoft SQL Server 2000 features core support for XML and the ability to query across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of background supporting Microsoft integration, ensures you success in designing, installing and supporting Microsoft SQL Server applications that are well integrated with other applications based on Microsoft's .NET environment.
Technology Consulting Services IT Services for Service Firms
Consulting Support for IT Service Firms IT Services
Progent's Support for IT Service Providers lets you use Progent's consulting engineers under your own service brand as a transparent arm of your network consulting staff.
Cisco and Microsoft Certified Microsoft Windows 11 Teams Engineer
Microsoft Windows 11 Teams Consultant
Progent's Microsoft-certified Windows 11 experts offer a variety of services for Windows 11 including Microsoft 365 integration, mobile management and synchronization, telecommuter access, security and compliance, streamlined provisioning, and Call Center support.
Immediate Cisco Router Computer Support Firms
Cisco CCIE Online Consulting Service
Progent's Cisco-certified CCIE network infrastructure experts can help you to set up, manage, update and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall consulting, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone expertise, and CUCM/CallManager software consulting.
Exchange 2013 Upgrade Integration Support
Exchange 2013 Disk Availability Group Consult
Exchange 2013 includes significant improvements to the functionality of its predecessor Exchange 2010 and introduces important innovations plus a revamped architecture. These improvements affect key areas including ease of administration, availability, security and compliance, cost of ownership, teamwork, scalability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting experts can assist your organization to understand the possible advantages of upgrading to Exchange Server 2013, design an efficient test and rollout plan, and train your IT team to maintain your Exchange Server 2013 solution. Progent also offers ongoing remote consulting and management for Microsoft Exchange 2013.
Conti ransomware hot line Professional
Ryuk ransomware hot line Services
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help you to halt the progress of an active ransomware breach. Call 800-462-8800
MCSE Expert Certified Integration Support ISA 2004 Standard Edition Server
Microsoft ISA 2004 Server Outsourcing
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have extensive experience developing corporate security solutions for IT networks with many locations, mobile users, and line-of-business web-based applications. A Progent ISA Server consultant can help your small company design and implement an installation of ISA Server 2004 that supports your information security needs without restricting your network.
Juniper Netscreen Security Firm
Juniper Netscreen Compliance Audit
Progent provides organizations of any size professional consulting for Intrusion Protection Systems and IPsec VPN products from leading firewall and Virtual Private Network security vendors such as Palo Alto Networks, WatchGuard, Juniper Networks, Fortinet, and Symantec. Progent can show you how to create a comprehensive security plan and select the right technologies from multiple suppliers to achieve your security goals while staying within your spending restraints.
Technology Providers Cisco DNA Center Management
Cisco Network Infrastructure Management Design
Progent's Cisco-Certified network engineers can help you to run Cisco's management utilities alongside a selection of powerful third-party products to build a complete network management strategy to keep your environment operating smoothly, fully utilize limited resources, guard your data, recover rapidly from hardware breakdown or malicious attacks, and enable you to expand or repurpose network resources intelligently and economically as your company grows.
Remote Technical Support Exchange Server 2003
Consultant Services Microsoft Exchange Upgrade
Progent's Microsoft certified support team can help you define and implement an efficient in-place Microsoft Exchange 2003 migration strategy that avoids network disruption, reduces ongoing service requirements, and makes your Microsoft Exchange Server 2003 easy to administer. For complex multiple server or multi-location upgrades, Progent offers the background to complete your project rapidly and affordably. Progent's Microsoft Exchange Server 2003 help, troubleshooting, and design offerings include expertise with the integration of third-party enhancements of Exchange Server 2003 that are best aligned to your business goals.
Configuration Windows 2012 Failover Clustering
Clustered Windows Server 2012 R2 Consulting
Progent's certified failover clustering experts can help businesses to evaluate the advantages of adopting Windows Server 2012 failover clustering to build an advanced high-availability/disaster recovery strategy, assist your organization to design and install a Windows Server 2012 environment, deliver online and on-premises consulting services and technical support for clusters composed of physical servers or virtual ones, and help you to centralize the management of clustered servers.
Cisco Engineer Contractor Jobs
Microsoft MCSE Subcontractor Job
Progent is seeking to hire fulltime, results-driven Microsoft certified engineers with Microsoft Certified Systems Engineer certification; Cisco accredited system consultants who have Cisco CCNP or CCIE certification; security professionals who have CISSP or CISM or equivalent security certification; and high-end system design experts with experience in mobile access, wireless connectivity, fault tolerance, disaster recovery, information preservation, and virtual servers. Progent also is looking for professionals to work on Progent's staff of helpdesk service technicians and remote support professionals. Also, We are looking for talented administrators able to perform effectively in our high-growth, virtual office culture.
Remote Consulting SPS 2019
Online Troubleshooting Microsoft Office SharePoint Server 2013
Progent's Microsoft-certified experts can provide businesses of all sizes consulting, troubleshooting, and development expertise for SharePoint and SharePoint Online. SharePoint is an advanced platform that uses web technology for intelligently coordinating people, teams and data. SharePoint offers a common spot for your employees or customers to access, organize, distribute and manipulate relevant data, files, and software and to interact with other people. Microsoft SharePoint allows faster and better decisions, more effective access across groups and more streamlined business processes. Windows SharePoint Services connect workers, clients, workgroups and projects with the knowledge they've developed in a manner that makes data convenient to locate, retrieve and re-use. Progent's certified SharePoint consultants can assist your organization to maintain your existing SharePoint ecosystem or upgrade to the current version of SharePoint.
SPS 2019 Support Services
24-7 SPS IT Consulting
Progent's Microsoft-certified experts offer small and midsize companies IT consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, teams and data. SharePoint Portal Server offers a common spot for your workers or customers to access, organize, distribute and manipulate relevant data, documents, and applications and to interact with other people. It enables quicker and more intelligent decisions, more efficient sharing across groups and more streamlined business practices. The main goal of SharePoint Server is to bring together, in a relevant way, all of the many sources of information accessible inside and outside an organization. Windows SharePoint Services join workers, clients, teams and major tasks with the knowledge they've developed in a manner that makes data easy to locate, download and re-use.
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