Enlarging your remote workforce can have a significant impact on network architecture, security/compliance, and company processes. Progent has two decades of experience helping small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Colorado Springs organization to pick the right technologies and follow best practices in building and operating a safe virtual office solution for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide services that go from on demand guidance for getting you over occasional IT bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent can help Colorado Springs, Colorado companies to with any facet of creating a high-performing remote work environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, security monitoring, data protection solutions, and streamlined management.

Network Infrastructure for Telecommuters
Configuring the physical and software infrastructure required for a remote workforce can be especially challenging if you have to accommodate a mix of personal hardware such as desktop computers and notebooks, routers, and wireless APs from various manufacturers and with a mix of operating systems and firmware levels. Progent's experience providing remote help for both outdated as well as current technologies in virtual office venues allows you to make efficient use of your available infrastructure and offers fast access to expertise for making essential upgrades. Services available from Progent to help your company to create a high-functioning telecommuting infrastructure include:

  • Virtual Private Network technology allows you to create a secure tunnel for authorized at-home workers to use IT assets located at your corporate datacenter or in a public cloud. Progent's consultants can help you to deploy and maintain VPN access between your teleworkers and your key IT resources by providing remote VPN configuration support. For organizations with Cisco's ASA firewalls, Progent's Cisco ASA consultants can assist your remote workers to set up Cisco's popular AnyConnect client software for safe VPN tunneling for a wide selection of endpoint devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products allow an at-home worker to see and interact with a data center computer's desktop. This provides IT managers significant control over the digital ecosystem of telecommuters and ensures remote users a familiar experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect at-home networks to the Internet and typically support VPN tunnels, home wireless connectivity, and firewalls. Progent can provide top-tier remote consulting for setting up home routers from a range of manufacturers. See router integration support from Cisco-certified experts.
  • Home Wi-Fi networks, often supporting an entire household and guests, are commonly utilized by telecommuters to connect to their Internet router for work. This can create performance as well as security issues. Progent can help businesses to mitigate these issues by delivering expertise that include Cisco Aironet configuration consulting, Cisco-certified Meraki WiFi deployment consulting, and Ubiquiti Unifi WiFi AP integration assistance.
  • Internet access methods impact the speed and reliability of connections between at-home workers and the company network. Line-of-business processes might demand redundant Internet access in the event the normal connection breaks. Progent offers expertise for identifying ISPs, selecting appropriate bandwidth and data volume offerings, and configuring high-availability Internet access. Refer to Internet connectivity solutions.

VoIP Integration for Telecommuters
Expanding the business PBX system to accommodate telecommuters is vital to maintaining an effective work-at-home solution. A broad range of cloud-based VoIP platforms are popular with small and mid-size businesses to server telecommuters. Many larger organizations depend on Cisco's modern or legacy platforms for IP voice solutions. Progent can help organizations of any size to plan or maintain a telecommuter VoIP service that provides the versatility, transparency and security required for telecommuters. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to assist businesses tune their current Cisco VoIP environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced IP telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and mixed media software used across the network. Unified Communications Manager supports other combined media services like unified messaging, voice/video conferencing, and customer interaction networks. For details about Progent's Unified Communications Manager support, see CUCM consultants.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist you to maintain your existing CallManager deployment or upgrade smoothly to Cisco's modern IP telephony products. For details about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice products, see Cisco CallManager consulting services.
  • Cisco IP Gateways provide integration with public telephony networks and with users working beyond the corporate perimeter such as at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your WAN infrastructure to support these solutions and deliver online integration and troubleshooting expertise.

Video Conferencing for an At-Home Workforce
A wide selection of video conferencing products from leading vendors support virtual meetings, video conferencing, chat sessions, and screen/content sharing for both local users and at-home workers. Many companies utilize a mix of products to meet the needs of their different partners and clients. Progent's communications experts can help your organization to maintain your existing conferencing ecosystem and enhance the engagement of your remote employees.

  • Skype for Business is Microsoft's popular unified communications product that enables real-time presence, instant messaging, voice and video conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can assist you to configure and manage Skype for Business client software to support your at-home employees. To learn more about Progent's support expertise for Skype for Business, see Skype for Business integration experts.
  • FaceTime is Apple's multiuser video phone platform for compatible iOS, iPadOS, iPod and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Current editions of FaceTime support up to 32 concurrent users for voice/video sessions. For details about Progent's consulting expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, network-based capture, plus editing and playback for future reference. For details about Progent's support services for Webex as well as for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and information with features such as IP voice and video conferencing, threaded chat, plus data sharing. To learn more about Progent's consulting services for Microsoft Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these conferencing platforms and help you to optimize your network architecture to run them.

Microsoft Collaboration Software for Remote Workers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, offering a powerful ecosystem of applications that create a cohesive user interface for sharing information across multiple sites and on a wide range of endpoint devices. Progent has provided remote consulting support for SharePoint and Exchange Server since their first releases and can help businesses to configure these flagship collaboration platforms to maximize the productivity of your remote workforce.

SharePoint Deployment Experts for Remote WorkersSharePoint uses web entities to enable collaboration and information sharing by providing policy-driven delivery of data, business processes, and utilities for looking through enterprise-wide information silos. SharePoint enables you to build secure portals that allows at-home workforce to see and edit consolidated business intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). For information about Progent's SharePoint consulting expertise, visit SharePoint configuration and application development expertise.

Exchange Integration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange expertise, go to deployment expertise for Exchange Server.

Onedrive Configuration Experts for At-Home WorkersOneDrive is Microsoft's shared cloud file hosting and synchronization service, comparable to GoogleDrive. At-home workers can save files to OneDrive, and co-workers anywhere can share them safely through a browser. Included with Office and Microsoft 365, OneDrive enables at-home workers to jointly author documents. Revisions made offline are synced when you reconnect to the Internet. For details about Progent's support services for Microsoft OneDrive, visit Microsoft Onedrive configuration experts.

Public Cloud Integration Services for Teleworkers
Progent can provide fast and affordable remote support for enabling organizations to build, manage and optimize cohesive hybrid network models that include internal data centers, at-home workers, branch offices, and public cloud services. Progent offers expertise for all modes of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help telecommuters resolve issues with cloud access, identity, and cybersecurity.

Microsoft Azure Integration Services for At-Home WorkersAzure is a leading family of public cloud services that allows you to utilize IT infrastructure, virtual servers, and critical apps running on Microsoft's massive cloud. Microsoft Azure offers more than one hundred services services including the ability to host Windows and Linux-powered VMs, scalable cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can help your organization to set up VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity management with Azure AD, and plan backup and recovery systems with Azure Backup. Progent's cloud experts can also help you create secure connections to Azure for at-home workers by setting up and troubleshooting firewalls and VPN IPsec tunnels. To find out about Progent's support services for Microsoft Azure, visit Azure consulting services.

Microsoft 365 Integration for At-Home WorkersMicrosoft 365, previously branded Office 365, is Microsoft's growing family of client productivity applications and cloud-based services available on a subscription basis. Microsoft applications and services are marketed in a variety of bundles designed for customers ranging from individuals and households to major enterprises. Progent offers fast and easy remote contact with consultants familiar with Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android technology. Progent can help you to evaluate the numerous subscription plans offered with Microsoft 365 and configure 365 applications for your at-home workers to achieve top business value. For details about Progent's expertise for Microsoft 365, go to Microsoft 365 integration support.

Microsoft 365 Exchange Online Integration for TelecommutersExchange Online is one of the most popular cloud-based applications in the Microsoft 365 product line. Exchange Online offers the advantages of reduced spending for physical infrastructure, easier management, dynamic scaling, high reliability, and other benefits associated with public clouds. Microsoft has designed Exchange Online to run smoothly with local Exchange environments, enabling you to create hybrid cloud/onsite networks. Progent's Exchange experts can provide occasional help to get you past tough IT bottlenecks and also offer comprehensive project management services to make sure your at-home workers have easy and safe access to your Microsoft 365 Exchange Online deployment. To learn Progent's expertise for Exchange Online, see Exchange Online configuration and support expertise.

Amazon AWS Integration for TelecommutersAmazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the world's top provider of cloud-based services. Progent can provide quick and affordable online contact with cloud connectivity consultants who can help your business to design, implement, manage, and debug hybrid information networks that integrate Amazon AWS cloud-based services with on-premises data centers and with other public clouds such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist you to build a high-availability network architecture to make sure your employees have a consistent computing environment regardless of whether they are working from your main office, a branch office, at home, or on the move. For details about Progent's consulting services for Amazon AWS, visit Amazon AWS consulting support.

Google Cloud Integration for Remote WorkersGoogle Cloud is a popular suite of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to scale your existing IT assets with the Google Cloud, and Progent's database consultants can help you make your mission-critical applications cloud ready so your teleworkers can benefit fully from Google Cloud Platform services. Progent's consultants can assist your business to deploy VMs on Google Cloud Compute Engine, design a cost-effective storage system with Google Cloud Storage services, and simplify access control for teleworkers with Google Cloud Identity. Progent can also help your business to use GCP's management technology to administer and track your Google Cloud environment. To learn, refer to Google Cloud Platform (GCP) consulting support.

Help Desk Call Center Services for Remote Workers
An emergency, enterprise-wide switchover to a telecommuter workforce, which might be the result of an epidemic or as an element of a business continuity plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services utilize Progent's extensive network of remote IT support experts combined with enterprise-class trouble ticketing and follow-up software to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop support from help requests to ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to track or revise the status of their active tickets, add information, and append screen captures or attachments. Support services are provided at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support specialists to resolve complex problems. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Supplemental Service enables your company to augment your existing Help Desk Call Center team by splitting delivery of Support Desk services transparently between your in-house IT support staff and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a collective support solution utilizing the leading professional services automation (PSA) platform for handling service requests and ticketing, assigning responsibility, tracking progress, and generating reports. For details about how Progent's Call Center Supplementation Services can help your company to deliver world-class IT support to your at-home workforce, go to Progent's Support Desk augmentation Services.

Security for Telecommuters
At-home employees commonly use their personal devices and usually operate in an unsecured physical environment. This situation increases their susceptibility to malware attacks and requires careful deployment of firewalls, AV tools, multi-factor authentication, remote monitoring, thorough end-user training, and the creation of policies based on leading practices. Progent's seasoned group of cybersecurity solutions consultants can help you to plan, deploy and maintain an effective security solution that guards critical IT resources in environments that include remote workers.

Firewall Integration Services for At-Home WorkersFirewalls enable you to create a network environment that can be safely accessed by on-premises users and by an at-home workforce, mobile users, suppliers, clients, and other stakeholders. Next-generation firewall devices allow you to assign and control different access rights to various groups of users and to scale your IT network and adjust your security profile as your business evolves and as cyber threats grow increasingly complex. Progent supports both new and legacy firewall devices from all leading vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall support expertise, refer to firewall support services.

Remote Endpoint Monitoring and Management Services for TelecommutersOnline Endpoint Security Monitoring makes it easy to track the various devices used by teleworkers and either block or identify and mitigate modern cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint agent is installed on every protected endpoint device, watching all activity and using state-of-the-art AI technology from SentinelOne to detect new threats before they can spread. When an attack is discovered, ProSight Active Security Monitoring immediately disconnects the targeted endpoint from the network to quarantine the malware. Since the ProSight Active Security Monitoring agent is self-contained, endpoints stay protected even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight Active Security Monitoring, go to remote endpoint security monitoring for remote workers.

Two-factor Authentication Services for TeleworkersProgent's Duo MFA Managed Services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured application and enter your password you are asked to verify your identity on a unit that only you have and that uses a different network channel. A wide selection of out-of-band devices can be used as this added form of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register several validation devices. For details about Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services for an at-home workforce.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your network to all classes of external and local security threats for a network that includes an at-home workforce. Progent can run remote, automated security analysis software for rapidly and economically detecting a broad range of security gaps that can be surfaced over the Internet. Progent's endpoint security audit consulting services, which can be managed by security professionals with top certifications such as CISM, ISSAP, and GIAC, can help you to evaluate your workflows and policies and assess your network architecture to allow you to design top-level security for your telecommuters.

NodeZero Pen Testing for At-Home WorkersHorizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that supports autonomous testing of your at-home environment as well as your internal and perimeter networks so you can expose, prioritize, remediate, and verify cybersecurity vulnerabilities before threat actors can take advantage of them. Progent's pentest experts can assist you to use NodeZero to carry out comprehensive pentests of your perimeter and your internal IT infrastructure in order to determine your present security profile. Progent can also help you to harden your network security and can help you to plan and deploy a cohesive cybersecurity ecosystem that streamlines management and provides optimum protection for on-prem, cloud-based, remote, and perimeter IT assets. To learn additional information about Progent's vulnerability analysis solutions powered by on NodeZero's pentest products, visit Consulting Support for NodeZero's PEN Test Platform.

Download White Paper: Protecting a Work-From-Home (WFH) Network
To read or download a white paper about key areas to focus on for securing a network that includes work-from-home staff, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection for Remote Workers
Data Protection covers saving and recovering vital information so as to prevent data loss and reduce restoration time and effort in case of storage system problems resulting from equipment issues, software hiccups, operator error, cyber attack, or any other reason. Reliable data protection strategies can be particularly difficult to design and maintain in hybrid networks that incorporate in-house data centers, cloud resources, and at-home workers.

  • Backup/Recovery strategies for teleworkers must cover multiple kinds of personally owned endpoint devices. Progent offers quick online access to consultants familiar with a broad array of products for backing up Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as laptops, iOS and Android tablets and handhelds. Popular backup/recovery solutions maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up data distributed throughout a wide area network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud-based storage and features granular recovery and centralized management capabilities.
  • Disaster Recovery/Business Continuity plans typically anticipate scenarios that call for a temporary changeover to an at-home workforce. Progent's expert disaster recovery planning experts and business continuity planning specialists can assist your business to create, document and validate a DR/BC strategy that addresses the process of switching to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has renamed and reshuffled its endpoint management products under the name Endpoint Manager, which includes Intune for cloud-based management of remote endpoints and Configuration Manager for managing onsite computers. Endpoint Manager features a centralized platform for safeguarding critical information by controlling onsite, mobile, and home-based endpoint devices.

Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing remote devices and applications. Managed endpoint devices can be user owned or company owned. Network admins managing the enrolled endpoint devices of telecommuters can use Intune to provision and authenticate apps on devices, push updates and certificates, configure rules for accessing information and resources, set passwords, create VPN connections, determine how teleworkers share data, set up threat protection, ensure security compliance, and delete sensitive information from missing, stolen or decommissioned devices. Intune works with iOS/iPadOS, Google Android, Windows, and macOS/OS X devices. To learn about Intune and to find out how Progent can assist you to use this platform to manage the endpoint computers of your at-home workers, see Intune teleworker device management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management platform that allows network managers to keep off-premises endpoints up to date and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint management combined with VMware's Horizon virtual application delivery technology for authorization control, app management, and configuration management of endpoint devices. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment through a one-time purchase. Top capabilities of Workspace ONE include fast remote provisioning of new notebooks, immediate onboarding of new employees, policy setting and enforcement for all classes of devices, aggregated management reporting and analytics, an email encryption gateway, and integration with Microsoft applications and cloud services. To find out about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE mobile endpoint management expertise.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Colorado Springs, Colorado company, phone 1-800-993-9400 or refer to Contact Progent.