For small and midsize businesses located in Colorado Springs or anywhere in the state of Colorado, Progent offers support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex connectivity issues, as well as the assistance of CISA and CISSP-accredited security engineers to help with high-level security design and disaster recovery planning.
Progent's remote technical support engineers represent excellent leverage because they have the practical experience and the sophisticated technology to solve the majority of network problems quickly. Efficient support reduces direct costs because solutions take up fewer billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization saves even more with indirect costs by minimizing or eliminating network downtime and associated costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused management.
Progent's pricing model for remote support is designed to maximize the impact of your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to typical online support organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing do away with situations where speedy. minor repairs manage to turn into substantial bills. Progent's skill at handling problems efficiently translates into your company conserving cash.
Progent's Online Support Tools
Through years of experience, Progent has developed a collection of optimized tools and proven processes which promote the highest degree of effectiveness for online engineering help and troubleshooting for small company information networks. Progent offers safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to link to your environment remotely without violating system security.
Progent's advanced technical support database application stores extensive records describing the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of services provided to each Progent customer by every Progent engineer. This history of anomalies and repairs is structured as a conveniently exploitable internal database that permits Progent's remote support professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and working associations with key industry leaders such as Cisco and Microsoft permit access to additional extensive technical support databases and allow quick access to vendors' internal engineering staff so Progent's online service specialists can come up with the best solutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote support in Colorado Springs or anywhere in Colorado or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.
Remote Technical Services Available from Progent
Progent's phone-based support experts possess advanced credentials in an extensive array of disciplines. This breadth of capability enables Progent's engineers to resolve virtually any emergency likely to crop up in a small or midsize business network. Certificates held by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
To help businesses with multi-operating system environments, Progent also provides the services of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Online support available from Progent to clients in Colorado Springs and throughout the state of Colorado include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a broad spectrum of computer technology such as system infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and easy administration, and migration from legacy applications to the latest Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency remote help for resolving anomalies affecting UNIX/Linux systems powered by leading variants of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking engineers, and indicates an individual's network technology knowledge at the master level. CCIEs can deal with the most intractable problems associated with network planning, installation, maintenance, security, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS network administration utilities and coming up with alternate approaches or identifying software patches. CCIEs are an exceptional cost-effectiveness since their depth of expertise permits them to find solutions for the most intractable problems rapidly. In common cases, less experienced consultants can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few support providers make CCIEs accessible to help small and mid-size businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so you can receive urgent assistance for complex network infrastructure problems that are impacting worker efficiency but are outside the scope of your ordinary IT service resources. Progent's Cisco-qualified CCIE consultants can interface to your network by means of sophisticated on-line support technology in order to provide quick, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's market leading family of networking products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Authorized Windows Support
Progent's Microsoft-premier online support professionals can provide network troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can help your company with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 design and configuration,
Skype for Business Server migration consulting, Lync Server management and Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of remote desktop consulting and support services including Windows 7 integration, preparing for to 64-bit desktop applications, configuring Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a range of system protection solutions that can bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help you to recuperate rapidly after a damaging penetration. Security support services available from Progent cover in depth network security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; fast cleanup after malicious assaults; configuring firewalls; establishing safe techniques for off-site and mobile communication; guarding your messaging system from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support to help companies of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that combine on-premises IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting support online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent can provide the skills of world-class remote consulting professionals for special IT projects that small businesses often request. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology allows customers to complete critical initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Colorado Springs Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center service options for small companies with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are designed for small businesses who don't have the resources to assemble and manage an in-house Help Desk but who require fast response from a dependable Help Desk Call Center with professional telephone assistance plus the available expertise to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading PSA platform for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in establishing an effective new Call Center or revamping your established one, selecting or modifying Help Desk Call Center application software to address the unique demands of your company, or adding temporary online staff to reinforce your internal Help Desk Call Center resources to handle demanding events such as software migrations, mass upgrades, or installing new applications.
Progent's Help Desk Call Center staff of veteran information technology consultants provides your clients in Colorado Springs or anywhere in the state of Colorado quick access to a reliable technical support group with years of experience offering phone help and online troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center the reputation as a crucial driver of business productivity, and Progent's goal is to resolve and not just report network problems.
Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts staff provides online professional consulting support and training in special business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for familiar Microsoft business applications such as CRM, MS Project, Microsoft Word, and Microsoft Office Excel. To learn more information about Progent's expertise, custom development, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac experts can support the imaginative facets of Macintosh environments by delivering phone-based consulting support and training in imaging, sound, and video. Progent's consultants offer expertise in a large selection of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio/video or integrating an audio/video post production studio.
Remote Network Monitoring Services
Progent offers businesses in Colorado Springs, or anywhere in the state of Colorado, online network monitoring services powered by Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your business so that your computer maintenance is proactive and automated. By detecting potential trouble spots before they result in downtime, system monitoring can minimize disruptive and expensive network breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or systems powered by a variety of operating systems.
To contact Progent about emergency online expertise with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent.