For small and midsize companies in Colorado Springs Colorado, Progent provides support for networks based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex connectivity issues, plus the services of CISSP-accredited security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote technical support engineers offer exceptional leverage because they are equipped with the practical experience and the sophisticated tools to solve most network issues rapidly. This lowers direct costs because solutions accumulate fewer billable minutes. Remote help also avoids the cost of sending a consultant to your office. Your organization saves even more with incidental costs by reducing or eliminating network downtime and associated costs due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's pricing model for online support is structured to maximize the impact of your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the services that you receive. In contrast to typical remote service firms, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for billing eliminate situations where quick repairs manage to end up as substantial tabs. Progent's skill at dealing with technical issues quickly translates into your company saving money.
Progent's Remote Support Technologies
Over the years, Progent has fine tuned an array of optimized tools and proven methodologies which promote the highest level of efficiency for online consulting and repair for small company computer networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology permits the consultants of Progent's remote service group to connect to your company's computer system remotely without breaching system security.
Progent's advanced customer support database application keeps thorough records for all service that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of services provided to each client by every engineer. This archive of trouble tickets and solutions is stored as a readily retrievable internal knowledge base that allows Progent's online support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft make available additional massive technical databases and permit priority access to vendors' internal product engineers with the result that Progent's online consulting specialists can arrive at optimal solutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Colorado Springs Colorado or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's remote network support engineers have advanced credentials in an extensive array of technologies. This broad scope of technical skills allows Progent's consultants to tackle almost any problem likely to crop up in a small or midsize business information system. Credentials earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To help businesses with mixed-platform environments, Progent also provides access to consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services provided by Progent to clients in Colorado Springs include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad range of computer technology such as system infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server consolidation and simplified administration, and transitioning from legacy applications to current Microsoft Windows or Linux-based solutions. Progent's group-based methodology for solving network issues enables fast escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can provide urgent phone-based help for troubleshooting problems within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for network engineers, and validates a consultant's networking knowledge at the master level. CCIEs can handle even the most intractable problems surrounding network infrastructure design, deployment, management, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal support staff in analyzing anomalies with IOS Software network management utilities and developing alternate approaches or locating program patches. CCIEs provide exceptional cost-effectiveness because their depth of experience enables them to find solutions for even the most intractable problems quickly. In typical cases, less qualified engineers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few service providers make Cisco CCIEs accessible to support small and medium sized companies. Progent can provide fast telephone access to a Cisco authorized CCIE so your company can receive immediate support for serious network infrastructure problems that are crippling worker productivity but are outside the scope of your ordinary IT service group or consultant. Progent's Cisco CCIE engineers can tie into your network via advanced remote troubleshooting tools to perform efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's top-selling family of networking appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network products.
Authorized Windows Expertise
Progent's Microsoft-premier online support professionals can deliver computer system repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help your company with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration support,
SharePoint Server 2019 planning and configuration, Microsoft Teams consulting, Skype for Business planning and deployment support, Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of online desktop support including Windows 7 migration help, moving to 64-bit desktop applications, integrating Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security engineers offer a range of security solutions that can strengthen the protection of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help your business to recuperate rapidly after a damaging breach. Security consulting services offered by Progent cover comprehensive network security audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; quick cleanup after malicious attacks; integrating firewalls; designing secure techniques for remote and mobile communication; guarding your messaging system against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support services to help organizations of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine physical resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent can provide the skills of world-class online consulting experts for special projects that small companies often need. Billing charges for ongoing consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows clients to execute critical projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Colorado Springs Colorado Company Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Help Desk support programs for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are designed for small businesses who lack the money or time to build and maintain an in-house Call Center but who want fast communication with an effective Help Desk Call Center with professional phone support plus the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the top PSA platform for managing service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk or revamping your existing one, evaluating or modifying Help Desk Call Center software products to handle the particular needs of your corporation, or adding temporary online personnel to supplement your in-house Call Center resources to handle high-demand situations like software migrations, major upgrades, or installing brand new applications.
Progent's Call Center staff of experienced information technology professionals gives your customers in Colorado Springs Colorado instant contact with an efficient support resource with years of background delivering telephone-based consulting and remote repair service for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center recognition as a key enabler of company efficiency, and Progent's target is to solve rather than just report IT problems.
Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts Team provides remote advanced engineering expertise and education in special application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for popular Microsoft business applications including CRM, Office Project, MS Word, and Microsoft Excel. To read more information concerning Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac experts can promote the artistic components of Apple Mac systems by providing remote help services and education in imaging, audio, and video. Progent's support professionals offer assistance in a range of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific jobs such as capturing or digitizing audio or video or setting up an audio/video production studio.
Online Network Monitoring Services
Progent offers companies in Colorado Springs Colorado remote network and server monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so that your IT maintenance is proactive and automated. By spotting looming problems before they grow into full-scale emergencies, system monitoring can head off inconvenient and expensive network breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks that incorporate a variety of OS platforms.
To get in touch with Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
Progent locations in Colorado Springs Metro