For small businesses located in Colorado Springs or anywhere in Colorado, Progent provides technical support for networks based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Windows technology. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure issues, plus the assistance of CISA and CISM-certified security engineers to handle advanced security design and disaster recovery preparedness.
Progent's online support services offer excellent leverage due to the fact that they are equipped with the real-world experience and the advanced tools to solve the majority of network issues rapidly. Efficient support lowers direct costs since solutions take up fewer chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization saves even more in indirect expenses by reducing or avoiding network outages and related losses resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives.
Progent's pricing model for online support is structured to maximize the impact of your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to typical online support companies, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple model for billing prevent scenarios where speedy. minor solutions manage to turn into large tabs. Progent's penchant for handling problems quickly results in your business spending less money.
Progent's Online Service Technologies
Through years of experience, Progent has developed an array of customized tools and proven processes which allow the highest degree of efficiency for remote technical support and troubleshooting for small and midsize company IT systems. Progent offers protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity enables the engineers of Progent's remote service group to interface to your company's computer system without breaching system security.
Progent's powerful technical support database system maintains thorough histories for the support that Progent's customers have received. Progent's authorized service personnel have access to the details of support delivered to every Progent client by any engineer. This database of problems and fixes is structured as a conveniently retrievable proprietary database that allows Progent's online support engineers to share their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced certifications and working associations with important industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and allow fast access to vendors' in-house product engineers with the result that Progent's online consulting experts can arrive at optimal solutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Colorado Springs or anywhere in Colorado or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT support, visit Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's online technical service engineers have certified skills in an extensive array of technologies. This wide range of capability allows Progent's engineers to handle virtually any emergency likely to take place in a small or midsize business information system. Credentials awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Associate.
To support clients with multi-OS networks, Progent also offers the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services Offered by Progent to companies in Colorado Springs and throughout the state of Colorado include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad range of computer technology including network architecture, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and easy management, and migration from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's group-based methodology for resolving network problems enables quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide emergency online help for analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking engineers, and validates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs can handle even the most intractable challenges encountered in network infrastructure design, integration, maintenance, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with IOS network administration tools and coming up with workarounds or locating program patches. CCIEs represent an exceptional value because their deep experience allows them to resolve even the most complex problems quickly. In typical cases, less seasoned service providers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting firms make CCIEs available to help small and mid-size companies. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can get timely assistance for serious network infrastructure issues that are lowering business productivity but are outside the comfort zone of your ordinary IT maintenance resources. Progent's CCIE consultants can interface to your computer system by means of sophisticated on-line support tools in order to perform fast, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading selection of connectivity devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote service experts offer network repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist you with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2013 development,
Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of online desktop support services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified System Security Engineers
Progent's certified CISM and CISSP network security engineers can provide a variety of system protection services to bolster the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or help your business to recover quickly after a damaging penetration. Security consulting services offered by Progent include: comprehensive network security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm assaults; integrating firewalls; establishing safe techniques for off-site and mobile access; protecting your email system from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support to help companies of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that combine physical resources along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent offers the skills of world-class remote consulting experts for contract projects that small businesses often need. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows clients to execute major initiatives economically and on time. Progent's special online engineering solutions include:
How Your Colorado Springs Company Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Call Center support programs for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are intended for smaller companies who lack the money or time to create an in-house Help Desk but who require quick communication with a dependable Call Center with professional phone support plus the in-depth expertise to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Call Center is designed for larger companies and operates as a transparent reinforcement of your existing Help Desk resources. Progent's Virtual Help Desk Call Center can operate as an escalation option to resolve the toughest technical problems, or be available in those situations when your other service providers are overwhelmed.
Progent's Help Desk consulting expertise can support you in building an efficient new Call Center or improving your current one, evaluating or modifying Help Desk Call Center software products to meet the special requirements of your company, or providing temporary phone support staff to supplement your internal Help Desk group during high-demand situations such as software transitions, mass updates, or rolling out new business software.
Progent's Help Desk Call Center team of experienced network professionals gives your customers in Colorado Springs or anywhere in the state of Colorado immediate access to an effective support group with years of experience offering telephone-based support and remote troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center recognition as a key driver of company success, and Progent's aim is to solve and not simply record technical issues.
Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting Team can supply remote professional engineering support and training in special application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Project, MS Office Word, and Office Excel. To learn additional information on Progent's consulting, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac consultants can nurture the creative facets of Mac computing by delivering remote consulting support and education in graphics, audio, and motion video. Progent's support professionals offer assistance in a large selection of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common projects like scanning or digitizing audio/video or integrating an audio/video post production facility.
Online Network and Server Monitoring Support
Progent offers businesses in Colorado Springs, or anywhere in the state of Colorado, remote network and server monitoring services based on Microsoft Operations Manager network monitoring, enhanced by Progent for your business so that your computer maintenance is proactive and automated. By detecting potential issues before they evolve into full-scale emergencies, remote monitoring can avoid disruptive and costly network breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments that incorporate a variety of operating systems.
To contact Progent about emergency online help with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent.