For small businesses in Colorado Springs Colorado, Progent offers support for computer systems powered by UNIX or Linux or for networks that include a combination of UNIX and Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging connectivity issues, plus the assistance of CISA and CISM-accredited security engineers to help with advanced security architecture and business continuity planning.
Progent's online technical support engineers represent exceptional leverage due to the fact that they have the practical experience and the advanced tools to resolve the majority of network problems quickly. This reduces direct expenses since service calls take up a smaller number of chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally in incidental expenses by reducing or avoiding system outages and related costs due to business discontinuity, upset customers and vendors, idle workers, and distracted executives.
Progent's pricing model for remote help is designed to get the most out of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you actually get. In contrast to many online service companies, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for pricing save you from situations where speedy. minor solutions somehow turn into big invoices. Progent's skill at dealing with problems quickly translates into your business spending less cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed an arsenal of customized tools and field-proven processes which allow the highest degree of efficiency for online technical support and troubleshooting for small company computer systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity permits the engineers of Progent's online support team to access your network without violating corporate security.
Progent's sophisticated service reporting system stores thorough documentation describing all support that Progent's clients have received. Progent's team service personnel have the benefit of the history of support delivered to each client by any Progent consultant. This archive of trouble tickets and repairs is structured as a readily retrievable support knowledge base that permits Progent's remote support experts to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft permit access to additional massive technical knowledge bases and permit priority response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists can determine the most efficient resolutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Colorado Springs Colorado or to find out more about Progent's phone support programs, call Progent at
Remote Support Services Provided by Progent
Progent's remote support experts possess certified skills in an extensive array of products and technologies. This wide range of technical skills permits Progent's engineers to manage practically any crisis that may crop up in a small or midsize company information system. Certificates earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
To support companies with mixed-platform environments, Progent also provides the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support services provided by Progent to customers in Colorado Springs include:
Progent's UNIX and Linux consultants can offer emergency remote help for resolving anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Progent in addition can deliver a wide range of online desktop support and troubleshooting services such as Microsoft Windows 7 migration, moving to 64-bit workstation applications, integrating Office 2010, and streamlining desktop configuration.
Progent’s Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution based on the leading professional services automation platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk or revamping your current one, selecting or enhancing Help Desk application software to meet the special demands of your corporation, or adding temporary online personnel to supplement your existing Call Center group during demanding events such as software transitions, mass updates, or installing new applications.
Progent's Help Desk team of veteran information technology professionals provides your customers in Colorado Springs Colorado rapid assistance from an efficient support group with substantial experience providing phone help and remote repair service for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center perception as a significant enabler of company performance, and Progent's goal is to solve instead of simply track IT issues.
Progent's Apple Mac professionals can support the imaginative components of Mac environments by offering remote consulting services and training in graphics, sound, and video. Progent's support professionals can provide help in a variety of Macintosh programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with special projects such as scanning or digitizing audio or video or establishing an audio/video post production studio.
Remote Network Monitoring Support
Progent offers companies in Colorado Springs Colorado remote network monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so your IT support is proactive rather than reactive. By anticipating potential trouble spots before they expand into crashes, remote monitoring can minimize disruptive and expensive network failures. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or networks powered by a combination of platforms.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
City | Address | Phone | Link |
Colorado Springs | Citadel Terrace, 685 Citadel Drive East Colorado Springs, CO 80909 United States |
(719) 941-1199 | Colorado Springs Network Support Services |