For small companies in Colorado Springs Colorado, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support services offer excellent value due to the fact that they are equipped with the practical background and the advanced technology to solve most network problems rapidly. This reduces direct costs because solutions take up a smaller number of billable minutes. Online help also avoids the cost of sending an engineer to your location. Your company benefits additionally with incidental expenses by reducing or avoiding network downtime and related losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management.
Progent's billing model for remote support is designed to maximize the impact of your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you actually get. Unlike many remote service companies, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing save you from scenarios where speedy. minor solutions manage to end up as large tabs. Progent's penchant for disposing of technical issues efficiently translates into your company spending less money.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned an array of customized tools and proven processes that allow the highest degree of effectiveness for online consulting and troubleshooting for small company information networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology allows the experts of Progent's remote service group to link to your network without violating network security.
Progent's sophisticated service database system maintains extensive documentation for all service that Progent's customers have received. Progent's staff service personnel have the benefit of the details of services delivered to every client by every Progent consultant. This history of issues and responses is stored as a conveniently searchable internal database that allows Progent's online technical professionals to share their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft permit access to other vast technical knowledge bases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's online service experts are able to find optimal resolutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone services in Colorado Springs Colorado or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network help, go to Immediate Emergency Support.
Phone-based Network Support Services Provided by Progent
Progent's online technical support experts have certified skills in an extensive set of products and technologies. This wide range of capability permits Progent's consultants to handle almost any emergency that may crop up in a small or midsize company network. Certificates held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to businesses with multi-OS environments, Progent also offers the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote technical services provided by Progent to clients in Colorado Springs include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a broad array of information technology such as network infrastructure, messaging systems, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server economization and easy administration, and transitioning from legacy applications to the latest MS Windows or Linux solutions. Progent's group-oriented methodology for solving technical problems enables quick escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency remote help for analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the premier recognition for network infrastructure professionals, and certifies an individual's network technology knowledge at the expert level. Cisco CCIEs can resolve the most difficult problems occurring in network design, installation, administration, protection, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or locating software patches. Cisco CCIEs represent an exceptional cost-effectiveness because their broad expertise allows them to find solutions for even the most difficult problems rapidly. In typical instances, less seasoned engineers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes.
Few support firms make CCIEs available to support small and mid-size companies. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can get immediate support for severe network issues that are lowering business efficiency but are outside the comfort zone of your local network maintenance personnel. Progent's Cisco CCIE engineers can connect to your network using sophisticated on-line support tools in order to perform quick, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's popular family of networking products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst Series switches, as well as Virtual Private Network products.
Authorized MS Windows Support
Progent's Microsoft-expert remote support experts can provide network problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist you with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration support,
SharePoint Server 2019 design and configuration, Microsoft Teams consulting, Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of remote desktop support services including Windows 7 integration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of security solutions to bolster the immunity of your UNIX/Linux, Solaris, Mac or Windows network against internal or external threats or assist you to recover rapidly after a serious penetration. Security solutions available from Progent include: comprehensive security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious assaults; setting up firewalls; building secure architectures for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support to help companies of all sizes integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that combine physical IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent can provide the services of seasoned online consulting experts for special IT projects that small businesses frequently request. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these important areas of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's special remote engineering services include:
How Your Colorado Springs Colorado Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center programs for small businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Call Center services are a convenient solution for smaller companies who don't have the budget to assemble and manage an in-house Help Desk Call Center but who need quick access to a dependable Call Center with professional phone assistance as well as the in-depth expertise to escalate complex problems to advanced consultants.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the leading PSA platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center consulting support can aid you in building an effective new Call Center or improving your current organization, evaluating or modifying Call Center application software to address the particular needs of your company, or adding occasional online staff to supplement your in-house Call Center resources to deal with high-demand events like software migrations, major updates, or installing brand new applications.
Progent's Call Center team of experienced network professionals provides your customers in Colorado Springs Colorado immediate contact with a large network service group with extensive background providing telephone-based support and remote troubleshooting for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center the reputation as a significant enabler of business productivity, and Progent's target is to solve rather than simply report IT problems.
Applications Support: Training, Programming, and Integration
Progent's Applications Consulting Group can supply phone-based and in-depth engineering support and training in specific application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications such as CRM, MS Project, Microsoft Office Word, and Microsoft Office Excel. To find out more concerning Progent's consulting, customization, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac professionals can nurture the artistic aspect of Macintosh systems by providing remote help support and education in graphics, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common projects like scanning or digitizing audio/video or configuring an audio/video production facility.
Online Network Monitoring Support
Progent can provide businesses in Colorado Springs Colorado online computer system monitoring support powered by Microsoft Operations Manager network monitoring, adapted by Progent for your business so that your IT support is proactive rather than reactive. By anticipating potential issues before they expand into network outages, automated monitoring can ward off stressful and expensive information system failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks based on multiple platforms.
To contact Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Support, call 1-800-993-9400, or go to Contact Progent.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
Progent locations in Colorado Springs Metro