For small and midsize companies located in Colorado Springs or anywhere in Colorado, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has delivered online support to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for challenging infrastructure problems, plus the assistance of CISSP-accredited security engineers to handle high-level security design and disaster recovery preparedness.
Progent's online technical support engineers represent exceptional value because they are equipped with the real-world experience and the sophisticated technology to solve most information system issues rapidly. Efficient support reduces immediate costs because solutions take up a smaller number of billable minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally with incidental costs by reducing or avoiding system outages and related losses due to business discontinuity, upset customers and vendors, idle workers, and distracted management.
Progent's billing model for online help is designed to maximize the impact of your IT service dollar. Progent charges per minute for phone consulting, so you are invoiced exclusively for the support that you actually get. Unlike many online support firms, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and simple policy for billing avoid situations where fast fixes manage to turn into substantial tabs. Progent's skill at disposing of problems efficiently translates into your business saving money.
Progent's Online Support Technologies
Through years of experience, Progent has developed an arsenal of optimized technologies and field-tested methodologies which allow the highest degree of efficiency for remote consulting and repair for small and midsize company IT networks. Progent provides protected VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity permits the engineers of Progent's remote service group to connect to your company's environment remotely without compromising system security.
Progent's advanced customer support database application stores comprehensive records for the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of support rendered to each customer by any Progent engineer. This archive of trouble tickets and responses is organized as an easily searchable internal database that enables Progent's remote support engineers to share their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close associations with key vendors including Cisco and Microsoft permit access to other extensive technical support databases and allow priority response from manufacturers' internal engineering staff so Progent's online service experts are able to come up with the most efficient resolutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote support in Colorado Springs or anywhere in Colorado or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, visit Immediate Emergency Support.
Phone-based Support Services Provided by Progent
Progent's remote consulting engineers have credentials in an extensive array of products and technologies. This breadth of technical skills permits Progent's engineers to handle almost any crisis that may take place in a small or midsize business information system. Credentials held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Professional.
To support companies with mixed-operating system networks, Progent also offers access to consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote technical services available from Progent to customers in Colorado Springs and throughout the state of Colorado include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services address a wide spectrum of computer technology such as system infrastructure, email systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server economization and simplified management, and migration from legacy applications to current Microsoft Windows or Linux-powered solutions. Progent's group-based approach to solving network issues enables quick escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent remote help for troubleshooting anomalies affecting UNIX/Linux systems based on popular versions of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the highest accreditation for networking consultants, and certifies an individual's technical skills at the expert level. CCIEs know how to deal with even the most stubborn challenges occurring in network infrastructure design, integration, administration, protection, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating program updates. CCIEs offer exceptional value since their depth of expertise permits them to find solutions for the most intractable problems rapidly. In typical instances, less experienced service providers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes.
Few support organizations make Cisco-qualified CCIEs available to support small and medium sized companies. Progent can provide fast phone contact with a Cisco-qualified CCIE so your company can get immediate help for complex network infrastructure issues that are lowering worker efficiency but are not within the scope of your ordinary computer service providers. Progent's CCIE engineers can communicate with your environment using the latest remote troubleshooting technology in order to provide efficient, secure, and affordable analysis and remediation.
Progent's CCIEs offer consulting for the complete line of Cisco's popular family of connectivity products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Certified Windows Experts
Progent's Microsoft-expert remote support engineers offer computer problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can help you with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server deployment,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and integration,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of remote PC desktop support services including Windows 7 integration, preparing for to 64-bit desktop applications, configuring Office 2010, and automating workstation deployment.
CISM and CISSP Certified System Security Engineers
Progent's certified CISSP and ISSAP network security engineers offer a variety of security solutions that can enhance the defenses of your UNIX/Linux, Solaris, Mac or Windows network against internal or external threats or help your company to recuperate rapidly after a damaging breach. Security services offered by Progent cover thorough security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; rapid cleanup after virus and worm attacks; installing firewalls; building secure architectures for remote and mobile communication; securing your email infrastructure from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help companies of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the services of world-class online consulting experts for contract IT projects that small businesses often request. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your Colorado Springs Company Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Call Center programs for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Call Center services are ideal for smaller companies who don't have the money or time to create an internal Call Center but who need fast access to an efficient Help Desk with professional phone support as well as the available expertise to escalate complex tasks to high-level engineers.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting support can assist you in creating an efficient new Call Center or enhancing your established organization, identifying or modifying Help Desk Call Center software products to address the special requirements of your company, or adding temporary online staff to work with your in-house Help Desk resources during high-demand events such as software migrations, mass updates, or rolling out new applications.
Progent's Call Center team of veteran network professionals provides your clients in Colorado Springs or anywhere in the state of Colorado instant contact with an efficient support resource with extensive background delivering phone consulting and remote diagnostics for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk the reputation as a crucial enabler of business performance, and Progent's target is to solve and not merely document IT issues.
Business Applications Support: Training, Development, and Integration
Progent's Applications Experts staff provides online professional engineering support and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, MS Project, MS Word, and Office Excel. For more information on Progent's consulting, custom programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can nurture the imaginative facets of Apple Mac computing by offering remote help support and training in imaging, sound, and motion video. Progent's support professionals can provide expertise in a variety of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific projects such as scanning or digitizing audio or video or setting up an audio/video production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Colorado Springs, or anywhere in the state of Colorado, online network and server monitoring services based on Microsoft Operations Manager network monitoring and reporting, customized by Progent to fit your environment so that your network support is proactive and automated. By exposing looming problems before they evolve into full-scale emergencies, remote monitoring can ward off inconvenient and expensive information system crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or systems that incorporate a mix of platforms.
To get in touch with Progent about emergency online help with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.