For small businesses located in Colorado Springs Colorado, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex infrastructure problems, as well as the services of CISSP and CISM-accredited security consultants to handle advanced security design and disaster recovery preparedness.
Progent's online support services represent excellent value due to the fact that they are equipped with the practical background and the advanced tools to solve most information system problems quickly. Efficient support reduces direct expenses because service calls accumulate a smaller number of chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your organization benefits additionally in incidental expenses by minimizing or eliminating system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's billing model for remote help is structured to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you receive. In contrast to many remote service firms, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing do away with situations where fast fixes manage to turn into big bills. Progent's skill at dealing with problems quickly results in your company saving cash.
Progent's Online Service Tools
Through years of experience, Progent has developed a collection of customized tools and proven processes which ensure the maximum level of efficiency for online help and repair for small and midsize company computer networks. Progent offers safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the consultants of Progent's remote service group to link to your system without violating network security.
Progent's powerful service reporting application maintains extensive histories for all support that Progent's customers have been provided. Progent's staff engineers have access to the history of support provided to every customer by any consultant. This archive of trouble tickets and resolutions is stored as a readily retrievable support knowledge base that permits Progent's online support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft make available additional vast technical databases and allow quick access to manufacturers' in-house support staff so Progent's remote consulting experts can find the best solutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Colorado Springs Colorado or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network help, go to Immediate Urgent Support.
Online Support Services Offered Progent
Progent's remote technical support engineers offer credentials in a comprehensive array of products and technologies. This breadth of technical skills enables Progent's consultants to tackle almost any emergency likely to occur in a small business information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To help companies with multi-OS networks, Progent also provides the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based services available from Progent to companies in Colorado Springs include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad range of computer technology including system architecture, messaging solutions, network and operational security, UNIX and Windows coexistence, virtual server technologies for server consolidation and easy management, and migration from legacy applications to the latest MS Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for resolving anomalies affecting UNIX/Linux systems powered by leading versions of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network professionals, and indicates a consultant's technical knowledge at the expert level. CCIEs know how to resolve even the most intractable issues associated with network planning, integration, maintenance, security, and troubleshooting. CCIEs operate closely with Cisco's internal engineers in isolating problems with Cisco IOS network management utilities and coming up with workarounds or identifying program patches. CCIEs offer exceptional cost-effectiveness because their depth of expertise enables them to fix the most intractable problems quickly. In many instances, less seasoned service providers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service organizations make Cisco CCIEs accessible to assist small and mid-size companies. Progent can provide fast phone contact with a Cisco authorized CCIE so you can get immediate support for severe network infrastructure problems that are impacting worker efficiency but are not within the experience of your regular IT support resources. Progent's Cisco-qualified CCIE consultants can connect to your computer system via the latest remote support technology to provide fast, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's top-selling selection of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN technology.
Certified Microsoft Windows Support
Progent's Microsoft-certified online service engineers can deliver computer troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help you with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and deployment,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration, moving to 64-bit desktop applications, integrating Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier Network Security Experts
Progent's qualified CISM and CISSP security consultants can provide a variety of security services to bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist you to clean up rapidly following a serious breach. Security consulting services offered by Progent cover thorough security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; configuring firewalls; building secure techniques for remote and mobile communication; protecting your email system from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that utilize on-premises resources along with public clouds. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent offers the services of world-class remote consulting experts for contract IT projects that small businesses often request. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these important fields of computer technology allows clients to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Colorado Springs Colorado Company Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk programs for small organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Call Center services are well suited for small companies who lack the budget to build and maintain an in-house Help Desk Call Center but who want fast access to a reliable Help Desk with proficient phone assistance plus the technical depth to escalate complex tasks to high-level consultants.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the top professional services automation platform for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk or revamping your current one, identifying or modifying Call Center software products to address the particular requirements of your corporation, or providing temporary online staff to work with your in-house Help Desk group during high-demand events like software migrations, major updates, or rolling out new business software.
Progent's Help Desk staff of seasoned network professionals provides your computer users in Colorado Springs Colorado instant assistance from an effective technical support group with extensive experience offering telephone-based support and remote diagnostics for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center perception as a significant driver of business efficiency, and Progent's policy is to solve rather than just annotate IT problems.
Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting Team provides online and in-depth engineering expertise and education in special business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and training for popular Microsoft applications including CRM, Office Project, Microsoft Office Word, and MS Excel. To learn more information about Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Apple Mac experts can support the artistic elements of Apple Mac systems by delivering phone-based consulting support and education in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Apple Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common projects such as scanning or digitizing audio/video or building an audio/video post production studio.
Online Network and Server Monitoring Support
Progent can provide companies in Colorado Springs Colorado remote computer system monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so that your computer maintenance is proactive rather than reactive. By spotting emerging problems before they grow into network outages, system monitoring can ward off disruptive and expensive service breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or systems that support a mix of OS platforms.
To get in touch with Progent about urgent remote support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
Progent locations in Colorado Springs Metro