Fast Online Help for Colorado Springs Colorado UNIX, Linux, or Solaris SystemsFor small and midsize companies in Colorado Springs Colorado, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided online support to companies in every state in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure problems, as well as the services of CISSP and CISM-certified security consultants to help with high-level security architecture and disaster recovery preparedness.

Progent's remote technical support services represent exceptional leverage because they have the real-world background and the sophisticated tools to resolve the majority of network issues rapidly. This reduces immediate costs since service calls take up a smaller number of billable consulting minutes. Online help also avoids the cost of sending a consultant to your site. Your organization saves additionally with indirect expenses by minimizing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.

Progent's pricing model for remote help is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the services that you actually get. In contrast to typical online support firms, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing avoid scenarios where speedy. minor repairs manage to turn into substantial tabs. Progent's skill at solving problems quickly results in your company spending less cash.

Progent's Remote Service Tools
Through years of experience, Progent has fine tuned a set of optimized tools and field-tested methodologies that ensure the maximum degree of efficiency for remote engineering help and repair for small business computer networks. Progent provides safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access permits the experts of Progent's Technical Response Center to access your computer system without breaching system security.

Progent's proprietary technical support reporting system stores extensive histories describing all support that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of all help provided to every Progent client by any engineer. This database of anomalies and responses is organized as a readily searchable proprietary database that allows Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft make available additional extensive support knowledge bases and allow fast access to manufacturers' internal support staff so Progent's remote service experts are able to find the best solutions quickly.

Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone support in Colorado Springs Colorado or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.

Phone-based Network Support Services Offered Progent
Progent's online consulting professionals have certified skills in an extensive array of technologies. This breadth of capability allows Progent's engineers to resolve virtually any crisis likely to take place in a small business information system. Certifications awarded to Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Associate.

To support businesses with mixed-OS networks, Progent also offers the skills of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.

Remote services available from Progent to clients in Colorado Springs include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide spectrum of computer technology such as system infrastructure, email solutions, system and process security, UNIX/Linux and Windows integration, VMware products for server economization and simplified administration, and transitioning from older systems to current MS Windows or Linux-powered environments. Progent's group-based approach to solving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support expense.

    Progent's UNIX and Linux consultants can provide emergency remote help for resolving problems affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX OS
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX
    Major Linux versions for which Progent offers expert support include:
    • RedHat
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware Linux

  • Contact a Cisco CCIE for Complex Network Problem Solving
    Cisco Consultants for Colorado Springs ColoradoThe Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking consultants, and validates a person's technical knowledge at the expert level. CCIEs know how to deal with the most difficult problems associated with network planning, deployment, administration, protection, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with IOS Software network management tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs represent an exceptional value because their deep expertise permits them to fix even the most intractable problems quickly. In many instances, less experienced consultants can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Few support providers make Cisco CCIEs available to support small and medium sized businesses. Progent offers fast telephone access to a Cisco-qualified CCIE so you can get immediate help for complex network infrastructure issues that are lowering business productivity but are not within the experience of your ordinary network maintenance personnel. Progent's CCIE consultants can tie into your environment via state-of-the-art remote troubleshooting technology in order to perform quick, secure, and affordable diagnosis and repair. Progent's Cisco CCIEs offer assistance with all of Cisco's top-selling family of infrastructure appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN products.

  • Certified Microsoft Windows Experts
    Windows Experts for Colorado Springs ColoradoProgent's Microsoft-certified remote support professionals can provide computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a wide range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2019 Server integration, MS Exchange Server 2016 migration, Exchange 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint 2016 migration and hybrid integration expertise, SharePoint 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a broad array of remote desktop support services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Premier System Security Professionals
    CISSP Premier Network Security Specialists for Colorado Springs ColoradoProgent's qualified CISSP and ISSAP network security engineers can provide a range of system protection solutions to strengthen the immunity of your UNIX, Linux, Solaris, Mac or Windows network against internal or external threats or assist your business to clean up quickly after a damaging breach. Security support services available from Progent cover in depth network security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious assaults; installing firewalls; establishing safe techniques for remote and mobile access; guarding your email system against spam and directory harvest attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online consulting support to help businesses of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that combine physical IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Microsoft 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects that small companies often request. Billing charges for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology allows clients to complete critical projects within budget and on time. Progent's project-based remote consulting solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center service offerings for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk support services are intended for smaller businesses who lack the money or time to create an in-house Help Desk but who want quick response from a reliable Call Center with proficient telephone support as well as the in-depth expertise to escalate complex tasks to advanced engineers.

    Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top PSA platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center consulting support can support you in building an efficient new Call Center or enhancing your established organization, identifying or enhancing Help Desk software products to handle the unique requirements of your business, or providing occasional online staff to supplement your internal Help Desk resources to deal with unusually busy events like software transitions, major updates, or installing brand new applications.

    Progent's Help Desk staff of veteran network consultants provides your clients in Colorado Springs Colorado immediate contact with a large technical support resource with substantial experience delivering telephone-based support and remote repair service for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a significant enabler of company efficiency, and Progent's goal is to fix instead of just record technical problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff can supply online advanced consulting support and training in specific application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and MS Office Excel. For additional information about Progent's expertise, custom programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can support the imaginative elements of Macintosh computing by delivering remote consulting services and education in graphics, audio, and motion video. Progent's support professionals can provide assistance in a range of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific jobs like scanning or digitizing audio or video or configuring an audio/video production facility.

    Remote Network Monitoring Support
    Progent offers businesses in Colorado Springs Colorado remote computer system monitoring support based on Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your environment so that your computer maintenance is proactive rather than reactive. By exposing possible trouble spots before they cause network outages, remote monitoring can avoid disruptive and expensive network failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or systems that incorporate a variety of platforms.

How Your Colorado Springs Colorado Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.

Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.

Onsite IT Consulting
Progent locations in Colorado Springs Metro

City Address Phone Link
Colorado Springs Citadel Terrace, 685 Citadel Drive East
Colorado Springs, CO 80909
United States
(719) 941-1199 Colorado Springs Network Support Services

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