For small companies located in Colorado Springs Colorado, Progent offers help for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the assistance of CISA and CISM-certified security engineers to help with high-level security architecture and business continuity planning.
Progent's remote support services offer exceptional value due to the fact that they are equipped with the practical background and the advanced technology to resolve the majority of information system problems quickly. Efficient support lowers direct expenses since solutions accumulate fewer billable minutes. Remote help also avoids the expense of sending a consultant to your office. Your company saves additionally in indirect costs by reducing or eliminating network downtime and related losses due to business discontinuity, upset clients, idle employees, and de-focused executives.
Progent's pricing model for remote help is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are billed only for the support that you receive. Unlike typical remote support organizations, Progent asks for no startup fee or minimum job duration. Progent's per-minute granularity and clean model for billing eliminate scenarios where speedy. minor solutions manage to end up as major bills. Progent's penchant for solving technical issues efficiently results in your business conserving money.
Progent's Online Service Tools
Over the years, Progent has fine tuned a set of optimized technologies and field-proven methodologies that promote the maximum degree of efficiency for online engineering help and troubleshooting for small company computer networks. Progent provides secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology enables the engineers of Progent's online support team to access your network without compromising network security.
Progent's proprietary service reporting application maintains detailed documentation of all support that Progent's customers have received. Progent's staff service personnel have the benefit of the history of assistance rendered to every Progent client by every engineer. This archive of issues and responses is organized as an easily searchable support knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and working associations with key industry leaders including Cisco and Microsoft permit access to additional massive support knowledge bases and permit fast response from manufacturers' in-house product engineers so Progent's online service specialists can come up with the best resolutions promptly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Colorado Springs Colorado or to learn additional information about Progent's phone support programs, call Progent at
Remote Technical Services Provided by Progent
Progent's online consulting engineers possess advanced credentials in a comprehensive array of disciplines. This broad range of IT skills permits Progent's engineers to manage practically any problem that may occur in a small company information system. Certificates earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.
To support companies with mixed-OS networks, Progent also offers the services of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Remote services available from Progent to companies in Colorado Springs include:
Progent's UNIX/Linux consultants can provide emergency remote assistance for resolving anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:
Progent also offers a full range of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration help, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining desktop configuration.
Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in establishing an efficient new Help Desk or enhancing your existing one, evaluating or modifying Help Desk application software to address the unique needs of your business, or providing occasional phone support personnel to reinforce your internal Call Center resources to handle high-demand events like software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran information technology experts offers your workers in Colorado Springs Colorado instant contact with a large support resource with years of background delivering telephone-based consulting and online diagnostics for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center recognition as a significant driver of company success, and Progent's policy is to solve and not merely record network issues.
Progent's Apple Mac experts can support the imaginative elements of Apple Mac environments by delivering phone-based help support and education in graphics, audio, and video. Progent's support professionals can provide expertise in a variety of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific procedures such as capturing or digitizing audio or video or establishing an audio/video post production lab.
Remote Network Monitoring Services
Progent offers companies in Colorado Springs Colorado remote computer system monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so that your IT maintenance is proactive rather than reactive. By anticipating potential trouble spots before they expand into crashes, remote monitoring can minimize disruptive and expensive service failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks powered by a mix of operating systems.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
City | Address | Phone | Link |
Colorado Springs | Citadel Terrace, 685 Citadel Drive East Colorado Springs, CO 80909 United States |
(719) 941-1199 | Colorado Springs Network Support Services |