For small and midsize companies located in Colorado Springs Colorado, Progent provides technical support for computer systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity problems, plus the services of CISA and CISSP-accredited security consultants to help with high-level security design and business continuity preparedness.
Progent's online support services offer exceptional value due to the fact that they have the real-world background and the advanced tools to resolve the majority of network problems quickly. This reduces immediate costs since solutions take up fewer chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization benefits even more with indirect expenses by reducing or eliminating system outages and associated losses resulting from business disruption, upset clients, idle employees, and distracted management.
Progent's billing model for online help is structured to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you owe only for the services that you receive. In contrast to many online support firms, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for billing eliminate scenarios where fast fixes manage to turn into large invoices. Progent's skill at dealing with technical issues quickly results in your business spending less cash.
Progent's Remote Service Technologies
Over time, Progent has refined an array of customized technologies and field-proven methodologies that ensure the maximum level of efficiency for remote technical support and troubleshooting for small business IT systems. Progent offers protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity permits the consultants of Progent's remote service group to link to your computer system remotely without violating corporate security.
Progent's highly evolved customer support database system maintains thorough records for the support that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of all help delivered to each client by any Progent engineer. This archive of anomalies and repairs is stored as a readily searchable support knowledge base that allows Progent's online technical experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and permit fast access to manufacturers' internal support staff so Progent's remote consulting specialists can arrive at the best solutions promptly.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Colorado Springs Colorado or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network help, go to Immediate Emergency Support.
Online Network Support Services Provided by Progent
Progent's online consulting engineers offer credentials in a comprehensive array of disciplines. This breadth of capability permits Progent's consultants to resolve virtually any emergency that may crop up in a small business network. Certificates awarded to Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Associate.
To support companies with mixed-operating system environments, Progent also provides access to engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Online technical support services Offered by Progent to small businesses in Colorado Springs include:
Additional Consulting Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide spectrum of information technology such as network infrastructure, email systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server consolidation and easy administration, and transitioning from legacy applications to the latest Windows or Linux-powered environments. Progent's team-based methodology for resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for analyzing problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the highest accreditation for network professionals, and indicates a person's network technology knowledge at the expert level. Cisco CCIEs know how to handle even the most difficult issues occurring in network planning, deployment, maintenance, security, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness since their depth of expertise allows them to solve even the most intractable problems rapidly. In typical instances, less qualified engineers can struggle for hours or even days with identical tasks that a CCIE can fix in minutes.
Few support organizations make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent can provide quick phone access to a CCIE so your company can receive immediate support for complex network infrastructure issues that are impacting business efficiency but are beyond the scope of your regular network service group or consultant. Progent's Cisco-qualified CCIE engineers can tie into your network via sophisticated remote troubleshooting technology to provide fast, secure, and affordable diagnosis and repair.
Progent's CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of infrastructure appliances such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote support engineers can provide computer system troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help your company with a broad range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and configuration, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a full range of remote desktop support services such as Microsoft Windows 7 migration support, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISM and CISSP security engineers offer a variety of system protection services that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist you to recuperate rapidly after a damaging penetration. Security solutions available from Progent cover comprehensive security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; installing firewalls; designing safe mechanisms for off-site and mobile communication; securing your messaging infrastructure against spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online support services to help companies of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent can provide the services of seasoned remote consulting professionals for contract IT projects that small companies often need. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows customers to complete major initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Colorado Springs Colorado Company Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Help Desk service offerings for small and midsize organizations with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small businesses who don't have the money or time to support an internal Help Desk Call Center but who require fast communication with an effective Help Desk with professional telephone support plus the available expertise to escalate the most challenging problems to advanced engineers.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation platform for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk or enhancing your existing organization, identifying or enhancing Help Desk Call Center software products to handle the special requirements of your corporation, or providing temporary online staff to reinforce your in-house Help Desk Call Center team during unusually busy events such as software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran network professionals gives your clients in Colorado Springs Colorado fast contact with a reliable technical support group with extensive background delivering phone support and remote diagnostics for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center recognition as a major enabler of company efficiency, and Progent's intent is to solve and not just document network problems.
Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team offers phone-based and in-depth consulting support and education in special business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for popular Microsoft applications including Microsoft CRM, MS Project, MS Word, and Microsoft Office Excel. To learn more information on Progent's consulting, programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac experts can promote the artistic components of Macintosh environments by offering remote help support and education in imaging, audio, and video. Progent's support professionals offer help in a large selection of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special jobs such as capturing or digitizing audio/video or integrating an audio/video production lab.
Remote Network and Server Monitoring Services
Progent offers businesses in Colorado Springs Colorado remote network monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so your IT support is proactive and automated. By spotting possible trouble spots before they evolve into full-scale emergencies, remote monitoring can head off stressful and expensive service breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments based on a variety of OS platforms.
To get in touch with Progent about urgent online support with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
Progent locations in Colorado Springs Metro