For small and midsize businesses located in Colorado Springs Colorado, Progent offers support for networks based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has provided remote support to businesses in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, as well as the services of CISA and CISSP-certified security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical background and the sophisticated tools to solve the majority of network issues quickly. Efficient support lowers direct costs because service calls take up a smaller number of chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your organization saves even more with indirect expenses by reducing or eliminating system downtime and related costs stemming from business disruption, upset customers and vendors, unproductive workers, and distracted management.
Progent's billing policy for online support is structured to get the most out of your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you actually get. In contrast to typical remote support firms, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing prevent situations where fast repairs somehow turn into major tabs. Progent's skill at handling problems efficiently translates into your business saving cash.
Progent's Remote Support Tools
Over the years, Progent has developed an array of customized tools and field-proven methodologies which allow the maximum level of efficiency for remote consulting and repair for small and midsize business computer networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to communicate with your system without violating corporate security.
Progent's highly evolved service reporting application stores detailed documentation for the service that Progent's clients have received. Progent's authorized consultants have the benefit of the history of services rendered to every Progent client by every Progent engineer. This database of anomalies and repairs is structured as a readily searchable proprietary database that enables Progent's online technical engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and close relationships with key industry leaders such as Cisco and Microsoft make available other massive technical databases and permit quick access to vendors' in-house product engineers so Progent's online service experts are able to find the most efficient resolutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Colorado Springs Colorado or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.
Online Technical Support Services Available from Progent
Progent's online technical service experts possess certified skills in a comprehensive array of disciplines. This breadth of technical skills permits Progent's engineers to handle practically any emergency that may crop up in a small company information system. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To help customers with multi-OS environments, Progent also offers the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online technical services available from Progent to customers in Colorado Springs include:
Additional Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services address a broad range of information technology such as system infrastructure, messaging solutions, network and process security, UNIX and Microsoft Windows integration, virtual server products for server consolidation and easy administration, and transitioning from legacy systems to the latest Windows or Linux-powered environments. Progent's team-based methodology for resolving network issues promotes quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency remote help for analyzing anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network consultants, and indicates a person's networking knowledge at the master level. Cisco qualified CCIEs can resolve the most intractable problems encountered in network design, deployment, administration, security, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS network administration utilities and developing alternate approaches or locating program updates. Cisco CCIEs provide exceptional cost-effectiveness since their broad experience enables them to solve even the most intractable problems quickly. In common instances, less seasoned engineers can wrestle for many hours or even days with identical tasks that a CCIE can resolve in minutes.
Few service providers make Cisco CCIEs available to help small and medium sized companies. Progent can provide quick telephone access to a CCIE so you can receive timely assistance for complex network issues that are lowering business efficiency but are beyond the scope of your ordinary network maintenance providers. Progent's Cisco CCIE engineers can tie into your environment via state-of-the-art remote troubleshooting technology to perform fast, secure, and economical analysis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's popular selection of infrastructure products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN products.
Authorized MS Windows Experts
Progent's Microsoft-certified remote service professionals offer network problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist you with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration support, moving to 64-bit workstation software, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's certified CISSP and ISSAP network security consultants can provide a range of security solutions to improve the protection of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or help you to recuperate rapidly following a damaging penetration. Security consulting services offered by Progent cover thorough security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recovery from malicious assaults; setting up firewalls; designing safe techniques for remote and mobile access; defending your messaging system from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support services to help businesses of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that combine physical resources along with public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent offers the skills of seasoned remote consulting professionals for special projects that small companies often need. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology enables customers to execute major projects economically and on schedule. Progent's project-based remote engineering services include:
How Your Colorado Springs Colorado Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Call Center support programs for small and midsize companies with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk support services are well suited for small companies who don't have the budget to support an in-house Call Center but who need quick response from an effective Call Center with proficient telephone support as well as the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the top professional services automation (PSA) tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Call Center or revamping your established one, identifying or modifying Help Desk application software to handle the special needs of your business, or providing occasional online staff to work with your in-house Help Desk resources during high-demand events like software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk team of veteran information technology experts provides your clients in Colorado Springs Colorado instant assistance from an effective support resource with years of background offering telephone-based consulting and online diagnostics for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center recognition as a major contributor to business success, and Progent's goal is to fix rather than simply report network problems.
Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting staff provides online advanced engineering expertise and education in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and training for popular Microsoft applications including CRM, Microsoft Project, MS Office Word, and Microsoft Office Excel. To find out more on Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac consultants can nurture the creative aspect of Apple Mac environments by offering phone-based consulting support and education in graphics, audio, and motion video. Progent's support professionals can provide assistance in a variety of Apple Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific procedures like scanning or digitizing audio/video or integrating an audio/video production studio.
Online Network and Server Monitoring Support
Progent can provide companies in Colorado Springs Colorado remote network and server monitoring services powered by Microsoft Operations Manager network monitoring, customized by Progent to fit your business so that your network support is proactive rather than reactive. By detecting emerging problems before they grow into crashes, proactive monitoring can ward off inconvenient and costly information system crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks powered by a mix of platforms.
To get in touch with Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
Progent locations in Colorado Springs Metro