For small and midsize companies located in Colorado Springs Colorado, Progent offers help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for complex connectivity issues, plus the services of CISA and CISM-certified security engineers to help with advanced security design and business continuity planning.
Progent's remote technical support engineers represent exceptional value due to the fact that they are equipped with the practical background and the advanced tools to resolve the majority of information system problems quickly. This lowers immediate expenses since solutions require a smaller number of billable minutes. Online support also eliminates the cost of sending an engineer to your office. Your company benefits even more in indirect costs by minimizing or eliminating network downtime and associated losses due to business disruption, disgruntled clients, idle employees, and de-focused management.
Progent's pricing policy for online support is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the support that you actually get. In contrast to typical online service companies, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing eliminate scenarios where fast solutions manage to turn into big invoices. Progent's penchant for handling technical issues efficiently results in your business conserving money.
Progent's Remote Support Technologies
Over time, Progent has fine tuned an arsenal of optimized technologies and field-tested processes which ensure the maximum degree of efficiency for online technical support and repair for small business computer systems. Progent offers secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology enables the consultants of Progent's online support team to connect to your system remotely without breaching corporate security.
Progent's powerful technical support reporting application stores comprehensive records for all support that Progent's clients have been provided. Progent's authorized consultants have access to the records of support provided to each client by any consultant. This archive of anomalies and solutions is structured as an easily accessible support knowledge base that enables Progent's remote support experts to share their experiences with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and working associations with key vendors such as Cisco and Microsoft permit access to additional vast technical support databases and permit fast access to vendors' internal engineering staff with the result that Progent's remote service specialists can determine the most efficient solutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Colorado Springs Colorado or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network help, visit Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's phone-based technical service engineers possess certified skills in a comprehensive array of products and technologies. This breadth of IT skills allows Progent's engineers to address practically any problem likely to occur in a small business information system. Credentials earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, CCDA and CCDP.
To provide assistance to companies with multi-platform environments, Progent also offers the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Remote technical services available from Progent to customers in Colorado Springs include:
Special Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a broad spectrum of computer technology including system infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and simplified management, and transitioning from legacy systems to current Windows or Linux-based environments. Progent's team-oriented methodology for resolving technical problems promotes fast escalation, when required, to engineers with task-relevant experience to tackle complex situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency phone-based help for analyzing anomalies within UNIX/Linux systems based on popular derivatives of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure consultants, and indicates an individual's networking knowledge at the master level. CCIEs know how to deal with even the most difficult issues associated with network infrastructure planning, installation, maintenance, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management tools and developing workarounds or identifying program patches. CCIEs represent an excellent value because their broad experience enables them to resolve even the most intractable problems rapidly. In common cases, less qualified engineers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few support organizations make CCIEs accessible to help small and mid-size companies. Progent offers quick phone contact with a Cisco CCIE so you can receive urgent support for complex network problems that are impacting business productivity but are beyond the experience of your regular computer service group or consultant. Progent's Cisco-qualified CCIE consultants can communicate with your environment by means of state-of-the-art remote support technology in order to perform fast, safe, and affordable diagnosis and repair.
Progent's CCIEs offer expertise in the complete line of Cisco's popular selection of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network technology.
Authorized MS Windows Expertise
Progent's Microsoft-certified remote service professionals offer network problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist you with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration support, Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of remote PC desktop services including Windows 7 migration, preparing for to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISSP and ISSAP security consultants offer a range of system protection services that can enhance the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist you to clean up rapidly following a damaging breach. Security services offered by Progent cover in depth network security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious assaults; installing firewalls; designing secure techniques for off-site and mobile access; securing your email system from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting services to help companies of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that combine physical resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent offers the services of world-class online consulting experts for contract IT projects that small businesses often need. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows clients to execute major initiatives economically and on schedule. Progent's special remote consulting services include:
How Your Colorado Springs Colorado Company Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk service options for small organizations with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center services are well suited for small companies who lack the resources to assemble and manage an in-house Help Desk Call Center but who require fast access to a reliable Call Center with proficient phone support as well as the technical depth to escalate complex problems to advanced engineers.
Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the leading PSA tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Help Desk or enhancing your current organization, identifying or customizing Help Desk Call Center software products to meet the particular needs of your corporation, or providing occasional online personnel to reinforce your internal Help Desk Call Center group during unusually busy scenarios such as software migrations, mass upgrades, or rolling out new business software.
Progent's Call Center team of veteran information technology professionals provides your workers in Colorado Springs Colorado quick access to an effective network service group with extensive experience offering phone help and remote troubleshooting for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk recognition as a crucial driver of business success, and Progent's goal is to solve rather than just annotate technical issues.
Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts staff can supply remote advanced engineering support and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Office Word, and MS Excel. To read more information concerning Progent's consulting, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac consultants can nurture the creative components of Macintosh systems by providing remote consulting support and training in imaging, sound, and motion video. Progent's support professionals can provide expertise in a range of Macintosh creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common procedures like capturing or digitizing audio/video or setting up an audio/video post production facility.
Online Network Monitoring Services
Progent offers businesses in Colorado Springs Colorado online network monitoring services powered by MS Operations Manager network monitoring, customized by Progent for your environment so your network support is proactive and automated. By anticipating potential problems before they expand into full-scale emergencies, system monitoring can avoid stressful and expensive information system breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or environments that incorporate a variety of OS platforms.
To contact Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
Progent locations in Colorado Springs Metro