For small businesses located in Colorado Springs or anywhere in Colorado, Progent provides technical support for networks based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Windows technology. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure issues, plus the assistance of CISA and CISM-certified security engineers to handle advanced security design and disaster recovery preparedness.
Progent's online support services offer excellent leverage due to the fact that they are equipped with the real-world experience and the advanced tools to solve the majority of network issues rapidly. Efficient support lowers direct costs since solutions take up fewer chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization saves even more in indirect expenses by reducing or avoiding network outages and related losses resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives.
Progent's pricing model for online support is structured to maximize the impact of your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to typical online support companies, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple model for billing prevent scenarios where speedy. minor solutions manage to turn into large tabs. Progent's penchant for handling problems quickly results in your business spending less money.
Progent's Online Service Technologies
Through years of experience, Progent has developed an array of customized tools and proven processes which allow the highest degree of efficiency for remote technical support and troubleshooting for small and midsize company IT systems. Progent offers protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity enables the engineers of Progent's remote service group to interface to your company's computer system without breaching system security.
Progent's powerful technical support database system maintains thorough histories for the support that Progent's customers have received. Progent's authorized service personnel have access to the details of support delivered to every Progent client by any engineer. This database of problems and fixes is structured as a conveniently retrievable proprietary database that allows Progent's online support engineers to share their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced certifications and working associations with important industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and allow fast access to vendors' in-house product engineers with the result that Progent's online consulting experts can arrive at optimal solutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Colorado Springs or anywhere in Colorado or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT support, visit Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's online technical service engineers have certified skills in an extensive array of technologies. This wide range of capability allows Progent's engineers to handle virtually any emergency likely to take place in a small or midsize business information system. Credentials awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Associate.
To support clients with multi-OS networks, Progent also offers the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services Offered by Progent to companies in Colorado Springs and throughout the state of Colorado include:
Additional Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad range of computer technology including network architecture, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and easy management, and migration from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's group-based methodology for resolving network problems enables quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide emergency online help for analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking engineers, and validates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs can handle even the most intractable challenges encountered in network infrastructure design, integration, maintenance, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with IOS network administration tools and coming up with workarounds or locating program patches. CCIEs represent an exceptional value because their deep experience allows them to resolve even the most complex problems quickly. In typical cases, less seasoned service providers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting firms make CCIEs available to help small and mid-size companies. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can get timely assistance for serious network infrastructure issues that are lowering business productivity but are outside the comfort zone of your ordinary IT maintenance resources. Progent's CCIE consultants can interface to your computer system by means of sophisticated on-line support tools in order to perform fast, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading selection of connectivity devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote service experts offer network repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist you with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint Server 2013 development,
Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full range of remote desktop services such as Windows 7 migration support, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISM and CISSP Premier System Security Experts
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a range of system protection services that can improve the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or assist your company to clean up quickly after a damaging penetration. Security support services available from Progent cover comprehensive security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; fast recovery from malicious attacks; configuring firewalls; designing secure mechanisms for off-site and mobile communication; securing your messaging system against spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting services to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent offers the services of seasoned online consulting experts for contract IT projects that small companies frequently request. Progent's charges for longer-term consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of computer technology enables customers to complete critical projects economically and on schedule. Progent's special online consulting services include:
How Your Colorado Springs Business Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk service options for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are well suited for smaller businesses who don't have the resources to build and maintain an internal Help Desk Call Center but who want quick communication with a dependable Help Desk Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Call Center is designed for bigger businesses and acts as a transparent reinforcement of your current Help Desk team. Progent's Virtual Help Desk Call Center can serve as an escalation resource to resolve the toughest network issues, or be available in hectic instances when your regular resources are swamped.
Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk Call Center or improving your current one, evaluating or enhancing Help Desk software products to meet the special needs of your business, or providing occasional phone support personnel to reinforce your in-house Help Desk resources during unusually busy scenarios like software migrations, major updates, or installing brand new applications.
Progent's Help Desk staff of experienced information technology experts provides your workers in Colorado Springs or anywhere in the state of Colorado immediate assistance from a large support resource with years of background providing telephone-based help and online diagnostics for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center perception as a major contributor to company efficiency, and Progent's goal is to resolve instead of simply record IT issues.
Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group can supply online advanced engineering support and education in special application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting, custom programming, and education for Microsoft applications including CRM, Project, Office Word, and Office Excel. For more information on Progent's expertise, custom programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac professionals can nurture the creative aspect of Mac environments by providing remote help services and education in imaging, sound, and video. Progent's support professionals offer help in a large selection of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific projects such as capturing or digitizing audio/video or integrating an audio/video production lab.
Remote Network Monitoring Services
Progent offers companies in Colorado Springs, or anywhere in the state of Colorado, online network monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent for your environment so that your computer support is proactive rather than reactive. By detecting potential trouble spots before they result in crashes, system monitoring can ward off inconvenient and expensive network breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems that support a combination of platforms.
To get in touch with Progent about urgent phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent.