For small businesses located in Colorado Springs Colorado, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging connectivity issues, plus the assistance of CISA and CISM-certified security engineers to help with advanced security architecture and business continuity preparedness.
Progent's online technical support services represent excellent leverage because they have the real-world background and the advanced tools to solve the majority of network issues quickly. Efficient support lowers direct expenses because solutions take up a smaller number of billable minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company benefits even more in incidental costs by reducing or eliminating network downtime and associated losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives.
Progent's billing model for remote support is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you pay just for the services that you receive. Unlike many remote support companies, Progent requires no startup fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing save you from scenarios where speedy. minor solutions somehow end up as substantial invoices. Progent's skill at solving technical issues efficiently results in your company spending less cash.
Progent's Remote Support Technologies
Through years of experience, Progent has refined an array of customized tools and field-tested methodologies which ensure the maximum level of effectiveness for online technical support and troubleshooting for small business computer systems. Progent offers protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN access enables the engineers of Progent's remote service group to link to your system remotely without violating corporate security.
Progent's powerful customer support database system includes extensive documentation describing all support that Progent's clients have received. Progent's staff consultants have access to the records of assistance rendered to each Progent client by any consultant. This database of problems and resolutions is stored as a conveniently retrievable proprietary database that permits Progent's online support experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and working associations with important vendors such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit fast access to manufacturers' internal support staff with the result that Progent's online consulting experts are able to find optimal solutions promptly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Colorado Springs Colorado or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.
Online Technical Support Services Available from Progent
Progent's remote consulting experts have advanced credentials in an extensive set of products and technologies. This breadth of technical skills permits Progent's consultants to handle virtually any emergency likely to take place in a small business network. Certifications awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To help customers with multi-OS networks, Progent also offers access to engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online technical services provided by Progent to companies in Colorado Springs include:
Additional Support Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a wide range of information technology including network architecture, email solutions, network and operational security, UNIX and Windows coexistence, virtual server products for server hardware economization and easy administration, and migration from older applications to current MS Windows or Linux-based environments. Progent's team-based methodology for solving network issues enables quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency online assistance for analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and validates a person's network technology skills at the master level. CCIEs can resolve the most complex issues encountered in network design, installation, management, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating program updates. CCIEs offer excellent value because their deep experience enables them to resolve even the most complex problems quickly. In many cases, less experienced consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting firms make Cisco CCIEs available to support small and medium sized businesses. Progent offers quick phone access to a Cisco-qualified CCIE so your company can receive urgent support for complex network issues that are impacting business efficiency but are outside the comfort zone of your regular IT maintenance providers. Progent's CCIE engineers can connect to your environment via sophisticated remote support technology in order to perform efficient, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading family of infrastructure products including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Certified Microsoft Windows Support
Progent's Microsoft-certified remote support engineers offer network repair and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can assist your company with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 planning and deployment, Microsoft Teams expertise, Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of remote PC desktop support services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's qualified CISM and CISSP network security consultants can provide a range of system protection services that can bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or help your company to recuperate rapidly following a damaging penetration. Security consulting services available from Progent include: in depth network security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm assaults; setting up firewalls; building secure mechanisms for off-site and mobile connectivity; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that utilize physical resources along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the services of world-class online consulting experts for contract IT projects that small businesses frequently need. Progent's rates for longer-term consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these special areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's project-based online consulting services include:
How Your Colorado Springs Colorado Business Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Call Center programs for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk services are a convenient solution for small businesses who don't have the money or time to support an in-house Help Desk but who want fast communication with a dependable Call Center with professional phone support plus the available expertise to escalate the most challenging problems to advanced engineers.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the top professional services automation platform for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk or improving your current one, evaluating or enhancing Help Desk software products to address the special needs of your company, or providing occasional online staff to supplement your in-house Help Desk Call Center team to deal with unusually busy scenarios like software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned network professionals provides your clients in Colorado Springs Colorado immediate assistance from a large support group with years of background offering phone support and online diagnostics for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center perception as a major driver of business productivity, and Progent's target is to fix and not just annotate technical problems.
Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting Team provides remote advanced consulting expertise and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for familiar Microsoft applications such as CRM, MS Project, MS Word, and MS Office Excel. To find out additional information about Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac consultants can nurture the creative facets of Mac systems by providing phone-based help support and education in graphics, sound, and video. Progent's support professionals can provide expertise in a variety of Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures like scanning or digitizing audio or video or building an audio/video post production lab.
Online Network Monitoring Services
Progent can provide companies in Colorado Springs Colorado remote network monitoring services based on Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your business so your network support is proactive and automated. By exposing looming issues before they grow into crashes, proactive monitoring can ward off disruptive and costly service crises. Progent can also deploy network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or systems that support a variety of platforms.
To contact Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
Progent locations in Colorado Springs Metro