For small companies located in Colorado Springs Colorado, Progent provides support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to help with high-level security design and business continuity planning.
Progent's online support engineers offer excellent value due to the fact that they are equipped with the practical background and the advanced technology to resolve the majority of information system problems rapidly. Efficient support lowers immediate expenses since service calls accumulate a smaller number of chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your company saves even more with incidental costs by minimizing or eliminating system downtime and associated losses resulting from business disruption, upset customers and vendors, idle workers, and distracted management.
Progent's billing policy for remote support is structured to get the most out of your IT service investment. Progent charges per minute for telephone-based assistance, so you owe just for the support that you actually get. In contrast to typical online support firms, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and clean policy for pricing do away with situations where speedy. minor fixes somehow turn into big bills. Progent's skill at solving problems efficiently translates into your company conserving cash.
Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned a collection of customized technologies and proven processes that permit the maximum level of efficiency for online engineering help and repair for small company information networks. Progent provides protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access permits the consultants of Progent's Technical Response Center to communicate with your computer system remotely without violating corporate security.
Progent's sophisticated service database system stores thorough records of the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of services delivered to each client by every consultant. This archive of issues and repairs is structured as an easily exploitable support knowledge base that enables Progent's remote support engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and working associations with important vendors including Cisco and Microsoft permit access to additional massive technical databases and allow priority response from vendors' internal engineering staff with the result that Progent's remote service specialists are able to arrive at the best resolutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote support in Colorado Springs Colorado or to find out more about Progent's online support options, call Progent at
Phone-based Technical Support Services Provided by Progent
Progent's phone-based technical service experts possess advanced credentials in a comprehensive set of technologies. This breadth of IT skills enables Progent's consultants to handle practically any crisis that may crop up in a small or midsize company network. Credentials earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To help clients with mixed-OS environments, Progent also offers the services of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Online support provided by Progent to customers in Colorado Springs include:
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for analyzing problems within UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Progent also offers a broad array of remote PC desktop support services such as Microsoft Windows 11 migration support and designing and deploying Microsoft 365 cloud solutions for Windows workstations.
Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting support can support you in building an efficient new Call Center or enhancing your established one, selecting or customizing Help Desk application software to handle the unique requirements of your corporation, or adding temporary online staff to work with your existing Help Desk team during high-demand events like software transitions, major upgrades, or installing brand new applications.
Progent's Call Center staff of veteran network experts provides your computer users in Colorado Springs Colorado rapid contact with a large technical support group with substantial experience offering telephone-based support and remote troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a significant contributor to company performance, and Progent's policy is to solve rather than merely report IT issues.
Progent's Mac consultants can nurture the imaginative elements of Apple Mac computing by providing phone-based consulting support and training in imaging, audio, and motion video. Progent's consultants can provide expertise in a large selection of Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures such as capturing or digitizing audio or video or establishing an audio/video production studio.
Remote Network Monitoring Support
Progent can provide companies in Colorado Springs Colorado remote network and server monitoring support based on MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so that your computer maintenance is proactive rather than reactive. By detecting emerging trouble spots before they cause downtime, proactive monitoring can avoid disruptive and costly network failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or systems based on multiple OS platforms.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
City | Address | Phone | Link |
Colorado Springs | Citadel Terrace, 685 Citadel Drive East Colorado Springs, CO 80909 United States |
(719) 941-1199 | Colorado Springs Network Support Services |