Fast Remote Consulting for Colorado Springs Colorado UNIX, Linux, or Sun Solaris SystemsFor small businesses in Colorado Springs Colorado, Progent offers support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also offers the consultation CCIE-qualified engineers for complex connectivity problems, plus the services of CISSP and CISM-accredited security engineers to help with high-level security design and business continuity planning.

Progent's online support services offer exceptional leverage due to the fact that they have the real-world experience and the sophisticated tools to solve most information system problems rapidly. Efficient support reduces direct costs since service calls take up fewer billable minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company saves even more in indirect costs by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.

Progent's pricing model for online support is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are billed only for the support that you receive. Unlike many online service organizations, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and simple model for billing do away with situations where fast repairs manage to turn into major tabs. Progent's skill at solving technical issues quickly results in your business saving money.

Progent's Remote Support Technologies
Over time, Progent has fine tuned a set of customized technologies and field-proven processes that permit the maximum degree of efficiency for online help and repair for small and midsize business information systems. Progent offers protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to connect to your company's computer system remotely without breaching network security.

Progent's sophisticated customer support reporting system includes comprehensive documentation of all service that Progent's customers have received. Progent's team service personnel have access to the history of assistance delivered to each Progent client by any Progent engineer. This database of trouble tickets and resolutions is organized as a quickly exploitable internal database that enables Progent's online technical experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close relationships with important technology companies such as Cisco and Microsoft make available additional extensive technical databases and allow fast response from vendors' internal support staff with the result that Progent's online service specialists are able to arrive at optimal solutions promptly.

Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone services in Colorado Springs Colorado or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT support, visit Immediate Emergency Support.

Online Technical Support Services Available from Progent
Progent's remote technical support engineers offer credentials in an extensive set of technologies. This broad scope of IT skills permits Progent's engineers to tackle almost any crisis that may occur in a small business information system. Credentials held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To support clients with multi-OS environments, Progent also offers the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote technical services available from Progent to customers in Colorado Springs include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services address a broad spectrum of computer technology such as system infrastructure, messaging systems, system and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware consolidation and simplified administration, and migration from older systems to current MS Windows or Linux environments. Progent's team-based approach to solving technical problems enables fast escalation, when required, to engineers with appropriate expertise to handle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts service costs.

    Progent's UNIX/Linux consultants can provide emergency online assistance for troubleshooting anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX including:

    Important Linux versions for which Progent can provide expertise include:
    • RedHat
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco CCIE Consultants for Colorado Springs ColoradoThe Cisco Certified Internetwork Expert certification is the top recognition for network professionals, and certifies an individual's network technology skills at the master level. CCIEs can resolve even the most complex problems encountered in network planning, deployment, administration, security, and problem solving. CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or locating program updates. Cisco CCIEs provide excellent cost-effectiveness since their deep expertise enables them to resolve the most difficult problems rapidly. In common cases, less seasoned consultants can struggle for many hours or even days with the same problems that a CCIE can resolve in a few minutes. Few consulting providers make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can get urgent assistance for complex network infrastructure problems that are hurting business efficiency but are not within the experience of your ordinary computer support resources. Progent's Cisco-qualified CCIE consultants can connect to your network via advanced on-line troubleshooting technology to provide fast, secure, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular family of connectivity appliances including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network solutions.

  • Certified MS Windows Support
    Windows Support for Colorado Springs ColoradoProgent's Microsoft-premier online service engineers can provide network problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help you with a broad range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2019 integration, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Exchange 2010 management, SharePoint 2016 migration and hybrid deployment consulting, SharePoint Server 2019 planning and deployment, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a broad range of remote PC desktop support such as Windows 7 migration help, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Premier System Security Professionals
    CISSP Premier System Security Engineers for Colorado Springs ColoradoProgent's qualified CISM and CISSP network security consultants offer a range of security services to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help you to recuperate rapidly after a damaging penetration. Security consulting services offered by Progent include: thorough network security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; fast recuperation from virus and worm attacks; configuring firewalls; designing safe architectures for off-site and mobile access; defending your email system from spam and DHA attacks; and instituting 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online support to help organizations of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that utilize on-premises IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Microsoft 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Additional Support Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract projects that small businesses often need. Billing charges for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's experience with these special fields of information technology allows customers to complete major initiatives economically and on schedule. Progent's special online engineering services include:
  • Call Center Expertise
    Progent's Help Desk Call Center support programs for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk services are designed for small organizations who don't have the money or time to create an internal Help Desk Call Center but who need quick access to a reliable Call Center with proficient phone support plus the available expertise to escalate the most challenging problems to advanced consultants.

    Progent's shared Help Desk services allow your business to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk consulting expertise can support you in creating an efficient new Help Desk Call Center or revamping your existing organization, selecting or modifying Help Desk software to meet the particular needs of your business, or adding temporary online staff to reinforce your existing Call Center team to handle high-demand events like software transitions, major upgrades, or installing brand new business software.

    Progent's Call Center staff of experienced information technology professionals gives your customers in Colorado Springs Colorado instant access to an effective support group with years of background providing phone help and online diagnostics for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center the reputation as a key enabler of company efficiency, and Progent's target is to solve rather than simply document technical problems.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff provides remote and in-depth engineering support and education in special application fields including ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, programming, and education for familiar Microsoft applications such as CRM, Office Project, Microsoft Office Word, and MS Excel. To find out more concerning Progent's expertise, customization, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Mac professionals can nurture the creative aspect of Apple Mac systems by delivering remote consulting services and training in graphics, sound, and motion video. Progent's consultants can provide expertise in a variety of Macintosh programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures like capturing or digitizing audio/video or establishing an audio/video post production facility.

    Online Network and Server Monitoring Services
    Progent offers companies in Colorado Springs Colorado online network monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so your computer maintenance is proactive and automated. By anticipating emerging trouble spots before they grow into network outages, system monitoring can minimize disruptive and costly network crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments based on a combination of operating systems.

How Your Colorado Springs Colorado Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent.

Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.

Onsite IT Consulting
Progent locations in Colorado Springs Metro

City Address Phone Link
Colorado Springs Citadel Terrace, 685 Citadel Drive East
Colorado Springs, CO 80909
United States
(719) 941-1199 Colorado Springs Network Support Services




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    Progent's Microsoft-certified consultants can provide remote or in-person expertise to help organizations of all sizes to plan, implement, administer, and repair a backup-and-restore solution based on System Center 2012 Data Protection Manager. Progent's consultants can assist you to migrate from earlier releases of SCDPM or from another backup system, and Progent can optimize your SCDPM 2012 implementation for onsite, cloud-based, or hybrid environments. Progent offers as-needed help for fixing particularly stubborn problems, or full project management services. Progent's consultants can also help you to incorporate Data Protection Manager into an enterprise-class disaster recovery strategy.

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