For small businesses located in Colorado Springs Colorado, Progent provides help for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX and Microsoft technology. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for complex connectivity problems, plus the services of CISSP and CISM-accredited security engineers to help with high-level security design and business continuity preparedness.
Progent's remote technical support services represent exceptional leverage due to the fact that they have the practical experience and the sophisticated tools to resolve most network issues quickly. Efficient support lowers immediate expenses since solutions accumulate a smaller number of billable minutes. Remote help also avoids the cost of sending a consultant to your location. Your company saves additionally in indirect costs by minimizing or eliminating network downtime and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are invoiced only for the services that you receive. Unlike many remote support companies, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing avoid situations where quick fixes somehow end up as major invoices. Progent's penchant for dealing with technical issues quickly translates into your business spending less money.
Progent's Online Support Technologies
Over the years, Progent has developed an arsenal of optimized tools and field-proven methodologies which permit the highest degree of effectiveness for online consulting and repair for small business IT systems. Progent offers safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to communicate with your network without breaching corporate security.
Progent's highly evolved customer support database application maintains extensive records describing all support that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of support delivered to every Progent customer by every Progent engineer. This database of issues and repairs is organized as an easily exploitable support database that enables Progent's remote technical experts to share their experiences with the whole team to ensure that the quality of Progent's support services improves over time. Progent's advanced certifications and close associations with important vendors including Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast access to vendors' in-house product engineers with the result that Progent's remote service experts are able to arrive at the best solutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Colorado Springs Colorado or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's online support professionals possess advanced credentials in an extensive array of technologies. This wide range of technical skills enables Progent's consultants to address almost any crisis that may crop up in a small company information system. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, CCDA and CCDP.
To help companies with mixed-platform environments, Progent also provides the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical support services provided by Progent to customers in Colorado Springs include:
Additional Support Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a broad range of information technology such as system infrastructure, email systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and easy management, and migration from legacy systems to current Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency phone-based help for troubleshooting problems affecting UNIX/Linux systems based on leading variants of UNIX including:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and indicates a person's network technology skills at the master level. Cisco CCIEs know how to handle the most intractable challenges encountered in network infrastructure design, integration, administration, security, and troubleshooting. Cisco CCIEs work closely with Cisco's internal engineers in analyzing problems with IOS network management tools and coming up with workarounds or identifying program patches. Cisco CCIEs represent an excellent value since their deep experience allows them to fix even the most difficult problems quickly. In typical cases, less seasoned engineers can wrestle for hours or even days with identical problems that a Cisco CCIE can fix in minutes.
Few consulting providers make CCIEs accessible to assist small and mid-size companies. Progent offers fast phone contact with a CCIE so you can get timely assistance for severe network issues that are impacting worker efficiency but are outside the scope of your ordinary IT support resources. Progent's CCIE consultants can tie into your environment using state-of-the-art remote troubleshooting technology to perform fast, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Certified MS Windows Experts
Progent's Microsoft-expert remote support experts offer computer repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of support professionals who can help your company with a wide variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration support,
SharePoint Server 2019 design and deployment, Microsoft Teams consulting, Skype for Business migration consulting, Lync Server management and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of online PC desktop support including Microsoft Windows 7 migration help, moving to 64-bit workstation software, integrating Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a range of system protection solutions that can strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or assist your company to clean up quickly after a damaging penetration. Security consulting services available from Progent include: comprehensive network security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recuperation from malicious assaults; integrating firewalls; establishing safe mechanisms for remote and mobile communication; guarding your messaging system against viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support services to help businesses of all sizes integrate their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your IT team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that combine local IT assets along with public clouds. To help you to integrate cloud services with networks, Progent can provide a range of cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the services of world-class remote consulting professionals for contract IT projects that small companies often request. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of information technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Colorado Springs Colorado Business Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk Call Center programs for small and midsize companies with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Call Center services are designed for small organizations who lack the resources to assemble and manage an internal Help Desk Call Center but who need quick access to a dependable Help Desk with professional phone support as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center consulting services can aid you in building an effective new Call Center or improving your established one, identifying or customizing Call Center application software to handle the unique requirements of your corporation, or adding temporary phone support staff to supplement your internal Help Desk Call Center group during demanding situations such as software migrations, major updates, or installing new business software.
Progent's Call Center staff of seasoned network experts gives your clients in Colorado Springs Colorado fast contact with a dependable technical support resource with substantial experience delivering phone consulting and online repair service for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center the reputation as a solid contributor to business performance, and Progent's policy is to solve instead of just report network issues.
Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting Group can supply remote advanced consulting expertise and education in specific application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for Microsoft applications such as CRM, Office Project, Microsoft Word, and MS Excel. To find out additional information on Progent's consulting, custom development, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac consultants can nurture the creative facets of Macintosh environments by delivering phone-based consulting services and education in imaging, audio, and video. Progent's support professionals offer expertise in a large selection of Macintosh applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects like capturing or digitizing audio or video or establishing an audio/video post production studio.
Remote Network Monitoring Services
Progent can provide companies in Colorado Springs Colorado online computer system monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By detecting potential trouble spots before they evolve into full-scale emergencies, system monitoring can head off disruptive and costly service failures. Progent can also assist with network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks based on a combination of operating systems.
To contact Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
Progent locations in Colorado Springs Metro