For small and midsize businesses located in Colorado Springs Colorado, Progent offers support for networks based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has provided remote support to businesses in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, as well as the services of CISA and CISSP-certified security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical background and the sophisticated tools to solve the majority of network issues quickly. Efficient support lowers direct costs because service calls take up a smaller number of chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your organization saves even more with indirect expenses by reducing or eliminating system downtime and related costs stemming from business disruption, upset customers and vendors, unproductive workers, and distracted management.
Progent's billing policy for online support is structured to get the most out of your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you actually get. In contrast to typical remote support firms, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing prevent situations where fast repairs somehow turn into major tabs. Progent's skill at handling problems efficiently translates into your business saving cash.
Progent's Remote Support Tools
Over the years, Progent has developed an array of customized tools and field-proven methodologies which allow the maximum level of efficiency for remote consulting and repair for small and midsize business computer networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to communicate with your system without violating corporate security.
Progent's highly evolved service reporting application stores detailed documentation for the service that Progent's clients have received. Progent's authorized consultants have the benefit of the history of services rendered to every Progent client by every Progent engineer. This database of anomalies and repairs is structured as a readily searchable proprietary database that enables Progent's online technical engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and close relationships with key industry leaders such as Cisco and Microsoft make available other massive technical databases and permit quick access to vendors' in-house product engineers so Progent's online service experts are able to find the most efficient resolutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Colorado Springs Colorado or to learn additional information about Progent's online support options, call Progent at
Online Technical Support Services Available from Progent
Progent's online technical service experts possess certified skills in a comprehensive array of disciplines. This breadth of technical skills permits Progent's engineers to handle practically any emergency that may crop up in a small company information system. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To help customers with multi-OS environments, Progent also offers the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online technical services available from Progent to customers in Colorado Springs include:
Progent's UNIX/Linux support engineers can offer emergency remote help for analyzing anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Progent also can deliver a full range of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration support, moving to 64-bit workstation software, integrating Office 2010, and streamlining Business Desktop Deployment.
Progent’s Help Desk sharing services allow your IT organization to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is an advanced service desk solution based on the top professional services automation (PSA) tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Call Center or revamping your established one, identifying or modifying Help Desk application software to handle the special needs of your business, or providing occasional online staff to work with your in-house Help Desk resources during high-demand events like software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk team of veteran information technology experts provides your clients in Colorado Springs Colorado instant assistance from an effective support resource with years of background offering telephone-based consulting and online diagnostics for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center recognition as a major contributor to business success, and Progent's goal is to fix rather than simply report network problems.
Progent's Mac consultants can nurture the creative aspect of Apple Mac environments by offering phone-based consulting support and education in graphics, audio, and motion video. Progent's support professionals can provide assistance in a variety of Apple Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific procedures like scanning or digitizing audio/video or integrating an audio/video production studio.
Online Network and Server Monitoring Support
Progent can provide companies in Colorado Springs Colorado remote network and server monitoring services powered by Microsoft Operations Manager network monitoring, customized by Progent to fit your business so that your network support is proactive rather than reactive. By detecting emerging problems before they grow into crashes, proactive monitoring can ward off inconvenient and costly information system crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks powered by a mix of platforms.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
City | Address | Phone | Link |
Colorado Springs | Citadel Terrace, 685 Citadel Drive East Colorado Springs, CO 80909 United States |
(719) 941-1199 | Colorado Springs Network Support Services |