Fast Phone Support for Colorado Springs Colorado UNIX, Linux, or Sun Solaris SystemsFor small companies located in Colorado Springs Colorado, Progent offers help for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the assistance of CISA and CISM-certified security engineers to help with high-level security architecture and business continuity planning.

Progent's remote support services offer exceptional value due to the fact that they are equipped with the practical background and the advanced technology to resolve the majority of information system problems quickly. Efficient support lowers direct expenses since solutions accumulate fewer billable minutes. Remote help also avoids the expense of sending a consultant to your office. Your company saves additionally in indirect costs by reducing or eliminating network downtime and related losses due to business discontinuity, upset clients, idle employees, and de-focused executives.

Progent's pricing model for remote help is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are billed only for the support that you receive. Unlike typical remote support organizations, Progent asks for no startup fee or minimum job duration. Progent's per-minute granularity and clean model for billing eliminate scenarios where speedy. minor solutions manage to end up as major bills. Progent's penchant for solving technical issues efficiently results in your business conserving money.

Progent's Online Service Tools
Over the years, Progent has fine tuned a set of optimized technologies and field-proven methodologies that promote the maximum degree of efficiency for online engineering help and troubleshooting for small company computer networks. Progent provides secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology enables the engineers of Progent's online support team to access your network without compromising network security.

Progent's proprietary service reporting application maintains detailed documentation of all support that Progent's customers have received. Progent's staff service personnel have the benefit of the history of assistance rendered to every Progent client by every engineer. This archive of issues and responses is organized as an easily searchable support knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and working associations with key industry leaders including Cisco and Microsoft permit access to additional massive support knowledge bases and permit fast response from manufacturers' in-house product engineers so Progent's online service specialists can come up with the best resolutions promptly.

Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Colorado Springs Colorado or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT support, visit Immediate Urgent Support.

Remote Technical Services Provided by Progent
Progent's online consulting engineers possess advanced credentials in a comprehensive array of disciplines. This broad range of IT skills permits Progent's engineers to manage practically any problem that may occur in a small company information system. Certificates earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.

To support companies with mixed-OS networks, Progent also offers the services of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and CISSP-ISSAP engineers.

Remote services available from Progent to companies in Colorado Springs include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide array of information technology including network infrastructure, email systems, network and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server consolidation and simplified administration, and migration from older systems to the latest MS Windows or Linux-based environments. Progent's group-oriented methodology for solving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This expedites repair of critical problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX/Linux consultants can provide emergency remote assistance for resolving anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX Open UNIX
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • Silicon Graphics IRIX
    Important Linux platforms for which Progent can provide expertise include:
    • RedHat Linux
    • SUSE
    • Debian GNU/Linux
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco Engineers for Colorado Springs ColoradoThe Cisco CCIE certification is the premier recognition for network infrastructure engineers, and validates an individual's networking skills at the master level. Cisco qualified CCIEs can deal with even the most stubborn issues occurring in network infrastructure design, integration, management, protection, and repair. Cisco CCIEs work closely with Cisco's in-house engineers in isolating problems with Cisco IOS network administration tools and developing workarounds or locating program patches. CCIEs are an exceptional value because their depth of experience allows them to resolve the most difficult problems rapidly. In common cases, less experienced engineers can struggle for many hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Few service providers make CCIEs available to help small and medium sized companies. Progent offers quick telephone contact with a CCIE so your company can receive urgent help for serious network infrastructure issues that are hurting worker efficiency but are beyond the comfort zone of your ordinary network support resources. Progent's Cisco CCIE support experts can communicate with your computer system by means of sophisticated on-line troubleshooting technology in order to provide fast, safe, and affordable diagnosis and remediation. Progent's CCIEs offer expertise in the complete line of Cisco's market leading selection of infrastructure devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, plus VPN products.

  • Authorized Microsoft Windows Support
    Windows Experts for Colorado Springs ColoradoProgent's Microsoft-expert online support engineers can deliver network problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist your company with a wide range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment support, SharePoint Server 2019 design and deployment, Microsoft Teams integration, Skype for Business planning and deployment support, Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server planning, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a full range of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration help, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Premier Network Security Experts
    CISSP Certified System Security Experts for Colorado Springs ColoradoProgent's qualified CISM and CISSP security consultants can provide a variety of system protection solutions to enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or help you to recover quickly following a serious penetration. Security services available from Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; installing firewalls; building secure mechanisms for off-site and mobile connectivity; protecting your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online consulting services to help organizations of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine physical resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services such as Microsoft 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud migration projects quickly and affordably.
Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for special IT projects that small businesses often request. Billing rates for longer-term consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology enables customers to complete major projects within budget and on time. Progent's special remote consulting solutions include:
  • Call Center Support
    Progent's Help Desk service offerings for small companies with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk services are a convenient solution for smaller organizations who lack the money or time to assemble and manage an internal Help Desk but who need fast access to a reliable Call Center with professional telephone support plus the available expertise to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center consulting services can assist you in establishing an efficient new Help Desk or enhancing your existing one, evaluating or modifying Help Desk application software to address the unique needs of your business, or providing occasional phone support personnel to reinforce your internal Call Center resources to handle high-demand events like software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of veteran information technology experts offers your workers in Colorado Springs Colorado instant contact with a large support resource with years of background delivering telephone-based consulting and online diagnostics for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center recognition as a significant driver of company success, and Progent's policy is to solve and not merely record network issues.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group can supply online and in-depth consulting expertise and training in specific business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom programming, and education for Microsoft applications including Microsoft CRM, Microsoft Project, MS Word, and Microsoft Office Excel. For more information concerning Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Apple Mac experts can support the imaginative elements of Apple Mac environments by delivering phone-based help support and education in graphics, audio, and video. Progent's support professionals can provide expertise in a variety of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific procedures such as capturing or digitizing audio or video or establishing an audio/video post production lab.

    Remote Network Monitoring Services
    Progent offers companies in Colorado Springs Colorado remote computer system monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so that your IT maintenance is proactive rather than reactive. By anticipating potential trouble spots before they expand into crashes, remote monitoring can minimize disruptive and expensive service failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks powered by a mix of operating systems.

How Your Colorado Springs Colorado Business Can Contact Progent's Online Service Experts
To contact Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.

Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.

Onsite IT Consulting
Progent locations in Colorado Springs Metro

City Address Phone Link
Colorado Springs Citadel Terrace, 685 Citadel Drive East
Colorado Springs, CO 80909
United States
(719) 941-1199 Colorado Springs Network Support Services




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