For small companies located in Colorado Springs or anywhere in the state of Colorado, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure problems, plus the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and business continuity preparedness.
Progent's online support engineers represent exceptional value due to the fact that they are equipped with the real-world experience and the advanced technology to resolve most information system problems rapidly. Efficient support lowers direct costs because solutions take up a smaller number of billable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company benefits even more with indirect costs by minimizing or eliminating system outages and related losses stemming from business disruption, upset clients, idle workers, and de-focused management.
Progent's pricing policy for remote support is designed to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are charged just for the services that you actually get. In contrast to typical online support firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing save you from situations where fast fixes somehow end up as large bills. Progent's skill at disposing of technical issues quickly translates into your company conserving money.
Progent's Online Support Tools
Through years of experience, Progent has refined a collection of optimized tools and field-proven processes that permit the highest degree of efficiency for online help and repair for small business IT networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access permits the engineers of Progent's remote service group to communicate with your company's computer system without compromising corporate security.
Progent's proprietary technical support reporting application keeps thorough documentation for all service that Progent's clients have received. Progent's team engineers have the benefit of the history of assistance delivered to every client by every Progent engineer. This database of anomalies and solutions is structured as a readily searchable support knowledge base that enables Progent's remote support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and working relationships with important vendors including Cisco and Microsoft permit access to other vast technical databases and allow quick access to vendors' in-house product engineers so Progent's remote consulting experts are able to come up with the best solutions promptly.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone support in Colorado Springs or anywhere in Colorado or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network support, visit Immediate Urgent Support.
Online Technical Services Available from Progent
Progent's online technical service professionals offer credentials in a comprehensive set of disciplines. This broad scope of technical skills allows Progent's engineers to address almost any problem likely to occur in a small or midsize business information system. Certificates awarded to Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
To help companies with multi-operating system networks, Progent also provides the services of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services provided by Progent to small businesses in Colorado Springs and throughout the state of Colorado include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services address a broad array of computer technology including system infrastructure, messaging systems, system and process security, UNIX and Windows integration, VMware technologies for server hardware economization and simplified management, and transitioning from older systems to the latest MS Windows or Linux-based environments. Progent's group-oriented methodology for solving technical problems enables quick escalation, when required, to consultants with task-relevant experience to tackle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for analyzing problems within UNIX/Linux networks powered by leading variants of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- RedHat Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking professionals, and validates a person's networking skills at the expert level. Cisco qualified CCIEs can resolve even the most complex problems encountered in network infrastructure planning, integration, administration, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with IOS network administration utilities and coming up with alternate approaches or identifying software patches. CCIEs are an exceptional value because their broad experience allows them to find solutions for even the most complex problems rapidly. In many cases, less experienced consultants can struggle for many hours or days with the same problems that a CCIE can dispose of in a few minutes.
Few service organizations make Cisco CCIEs available to support small and medium sized businesses. Progent can provide quick phone contact with a Cisco CCIE so you can receive timely assistance for serious network infrastructure problems that are hurting business productivity but are not within the comfort zone of your regular IT service personnel. Progent's Cisco-qualified CCIE consultants can tie into your computer system via sophisticated remote support technology to perform efficient, secure, and affordable analysis and repair.
Progent's CCIEs can provide consulting for the complete line of Cisco's top-selling selection of networking appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote service engineers can provide computer system troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can assist you with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full array of remote PC desktop support such as Windows 7 integration, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISSP, ISSAP, and CISM network security engineers offer a variety of security services to enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help you to recuperate rapidly following a serious breach. Security services offered by Progent include: thorough security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; installing firewalls; designing secure techniques for remote and mobile access; securing your messaging system against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support to help companies of any size connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine physical resources along with cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent offers the skills of seasoned online consulting experts for special projects that small businesses frequently request. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows customers to complete critical projects economically and on schedule. Progent's special remote engineering services include:
How Your Colorado Springs Business Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Call Center programs for small organizations with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are intended for smaller companies who don't have the budget to build and maintain an in-house Help Desk Call Center but who require quick response from an effective Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging problems to high-level consultants.
Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center consulting services can support you in creating an efficient new Help Desk or enhancing your existing organization, selecting or modifying Help Desk Call Center application software to meet the unique needs of your corporation, or adding temporary online staff to supplement your internal Help Desk Call Center resources during high-demand events such as software migrations, mass updates, or installing brand new applications.
Progent's Help Desk Call Center team of seasoned network experts gives your computer users in Colorado Springs or anywhere in the state of Colorado quick assistance from a dependable technical support group with years of experience delivering phone support and online diagnostics for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center recognition as a major contributor to business success, and Progent's policy is to fix rather than merely annotate IT issues.
Applications Support: Training, Customization, and Integration
Progent's Applications Experts staff can supply remote advanced consulting support and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, MS Office Word, and Microsoft Office Excel. For more information about Progent's expertise, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac consultants can nurture the artistic facets of Apple Mac environments by providing remote help services and training in graphics, sound, and motion video. Progent's support professionals offer expertise in a variety of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common procedures such as capturing or digitizing audio or video or configuring an audio/video post production facility.
Online Network and Server Monitoring Support
Progent offers companies in Colorado Springs, or anywhere in the state of Colorado, online network and server monitoring services based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so your computer maintenance is proactive and automated. By spotting possible problems before they cause crashes, automated monitoring can avoid stressful and expensive network crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks that incorporate multiple operating systems.
To contact Progent about urgent online expertise with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.