For small businesses located in Colorado Springs Colorado, Progent provides help for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX and Microsoft technology. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for complex connectivity problems, plus the services of CISSP and CISM-accredited security engineers to help with high-level security design and business continuity preparedness.
Progent's remote technical support services represent exceptional leverage due to the fact that they have the practical experience and the sophisticated tools to resolve most network issues quickly. Efficient support lowers immediate expenses since solutions accumulate a smaller number of billable minutes. Remote help also avoids the cost of sending a consultant to your location. Your company saves additionally in indirect costs by minimizing or eliminating network downtime and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are invoiced only for the services that you receive. Unlike many remote support companies, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing avoid situations where quick fixes somehow end up as major invoices. Progent's penchant for dealing with technical issues quickly translates into your business spending less money.
Progent's Online Support Technologies
Over the years, Progent has developed an arsenal of optimized tools and field-proven methodologies which permit the highest degree of effectiveness for online consulting and repair for small business IT systems. Progent offers safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to communicate with your network without breaching corporate security.
Progent's highly evolved customer support database application maintains extensive records describing all support that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of support delivered to every Progent customer by every Progent engineer. This database of issues and repairs is organized as an easily exploitable support database that enables Progent's remote technical experts to share their experiences with the whole team to ensure that the quality of Progent's support services improves over time. Progent's advanced certifications and close associations with important vendors including Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast access to vendors' in-house product engineers with the result that Progent's remote service experts are able to arrive at the best solutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Colorado Springs Colorado or to learn more about Progent's online support programs, call Progent at
Online Technical Support Services Provided by Progent
Progent's online support professionals possess advanced credentials in an extensive array of technologies. This wide range of technical skills enables Progent's consultants to address almost any crisis that may crop up in a small company information system. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, CCDA and CCDP.
To help companies with mixed-platform environments, Progent also provides the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical support services provided by Progent to customers in Colorado Springs include:
Progent's UNIX/Linux consultants can provide emergency phone-based help for troubleshooting problems affecting UNIX/Linux systems based on leading variants of UNIX including:
Progent in addition can deliver a wide array of online PC desktop support including Microsoft Windows 7 migration help, moving to 64-bit workstation software, integrating Office 2010, and automating workstation deployment.
Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center consulting services can aid you in building an effective new Call Center or improving your established one, identifying or customizing Call Center application software to handle the unique requirements of your corporation, or adding temporary phone support staff to supplement your internal Help Desk Call Center group during demanding situations such as software migrations, major updates, or installing new business software.
Progent's Call Center staff of seasoned network experts gives your clients in Colorado Springs Colorado fast contact with a dependable technical support resource with substantial experience delivering phone consulting and online repair service for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center the reputation as a solid contributor to business performance, and Progent's policy is to solve instead of just report network issues.
Progent's Apple Mac consultants can nurture the creative facets of Macintosh environments by delivering phone-based consulting services and education in imaging, audio, and video. Progent's support professionals offer expertise in a large selection of Macintosh applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects like capturing or digitizing audio or video or establishing an audio/video post production studio.
Remote Network Monitoring Services
Progent can provide companies in Colorado Springs Colorado online computer system monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By detecting potential trouble spots before they evolve into full-scale emergencies, system monitoring can head off disruptive and costly service failures. Progent can also assist with network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks based on a combination of operating systems.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
City | Address | Phone | Link |
Colorado Springs | Citadel Terrace, 685 Citadel Drive East Colorado Springs, CO 80909 United States |
(719) 941-1199 | Colorado Springs Network Support Services |