For small businesses in Colorado Springs Colorado, Progent offers support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also offers the consultation CCIE-qualified engineers for complex connectivity problems, plus the services of CISSP and CISM-accredited security engineers to help with high-level security design and business continuity planning.
Progent's online support services offer exceptional leverage due to the fact that they have the real-world experience and the sophisticated tools to solve most information system problems rapidly. Efficient support reduces direct costs since service calls take up fewer billable minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company saves even more in indirect costs by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing model for online support is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are billed only for the support that you receive. Unlike many online service organizations, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and simple model for billing do away with situations where fast repairs manage to turn into major tabs. Progent's skill at solving technical issues quickly results in your business saving money.
Progent's Remote Support Technologies
Over time, Progent has fine tuned a set of customized technologies and field-proven processes that permit the maximum degree of efficiency for online help and repair for small and midsize business information systems. Progent offers protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to connect to your company's computer system remotely without breaching network security.
Progent's sophisticated customer support reporting system includes comprehensive documentation of all service that Progent's customers have received. Progent's team service personnel have access to the history of assistance delivered to each Progent client by any Progent engineer. This database of trouble tickets and resolutions is organized as a quickly exploitable internal database that enables Progent's online technical experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close relationships with important technology companies such as Cisco and Microsoft make available additional extensive technical databases and allow fast response from vendors' internal support staff with the result that Progent's online service specialists are able to arrive at optimal solutions promptly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone services in Colorado Springs Colorado or to find out additional information about Progent's online support programs, call Progent at
Online Technical Support Services Available from Progent
Progent's remote technical support engineers offer credentials in an extensive set of technologies. This broad scope of IT skills permits Progent's engineers to tackle almost any crisis that may occur in a small business information system. Credentials held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support clients with multi-OS environments, Progent also offers the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical services available from Progent to customers in Colorado Springs include:
Progent's UNIX/Linux consultants can provide emergency online assistance for troubleshooting anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX including:
Progent also offers a broad range of remote PC desktop support such as Windows 7 migration help, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating PC desktop image creation.
Progent's shared Help Desk services allow your business to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting expertise can support you in creating an efficient new Help Desk Call Center or revamping your existing organization, selecting or modifying Help Desk software to meet the particular needs of your business, or adding temporary online staff to reinforce your existing Call Center team to handle high-demand events like software transitions, major upgrades, or installing brand new business software.
Progent's Call Center staff of experienced information technology professionals gives your customers in Colorado Springs Colorado instant access to an effective support group with years of background providing phone help and online diagnostics for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center the reputation as a key enabler of company efficiency, and Progent's target is to solve rather than simply document technical problems.
Progent's Mac professionals can nurture the creative aspect of Apple Mac systems by delivering remote consulting services and training in graphics, sound, and motion video. Progent's consultants can provide expertise in a variety of Macintosh programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures like capturing or digitizing audio/video or establishing an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers companies in Colorado Springs Colorado online network monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so your computer maintenance is proactive and automated. By anticipating emerging trouble spots before they grow into network outages, system monitoring can minimize disruptive and costly network crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments based on a combination of operating systems.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
|Colorado Springs||Citadel Terrace, 685 Citadel Drive East
Colorado Springs, CO 80909
|(719) 941-1199||Colorado Springs Network Support Services|