For small businesses in Colorado Springs Colorado, Progent offers support for computer systems powered by UNIX or Linux or for networks that include a combination of UNIX and Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging connectivity issues, plus the assistance of CISA and CISM-accredited security engineers to help with advanced security architecture and business continuity planning.
Progent's online technical support engineers represent exceptional leverage due to the fact that they have the practical experience and the advanced tools to resolve the majority of network problems quickly. This reduces direct expenses since service calls take up a smaller number of chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally in incidental expenses by reducing or avoiding system outages and related costs due to business discontinuity, upset customers and vendors, idle workers, and distracted executives.
Progent's pricing model for remote help is designed to get the most out of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you actually get. In contrast to many online service companies, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for pricing save you from situations where speedy. minor solutions somehow turn into big invoices. Progent's skill at dealing with problems quickly translates into your business spending less cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed an arsenal of customized tools and field-proven processes which allow the highest degree of efficiency for online technical support and troubleshooting for small company computer systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity permits the engineers of Progent's online support team to access your network without violating corporate security.
Progent's sophisticated service reporting system stores thorough documentation describing all support that Progent's clients have received. Progent's team service personnel have the benefit of the history of support delivered to each client by any Progent consultant. This archive of trouble tickets and repairs is structured as a readily retrievable support knowledge base that permits Progent's remote support experts to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft permit access to additional massive technical knowledge bases and permit priority response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists can determine the most efficient resolutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Colorado Springs Colorado or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network support, go to Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's remote support experts possess certified skills in an extensive array of products and technologies. This wide range of technical skills permits Progent's engineers to manage practically any crisis that may crop up in a small or midsize company information system. Certificates earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
To support companies with mixed-platform environments, Progent also provides the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support services provided by Progent to customers in Colorado Springs include:
Additional Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a broad range of information technology including network architecture, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and easy management, and transitioning from older applications to the latest Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for solving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This expedites repair of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency remote help for resolving anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure professionals, and certifies a consultant's technical knowledge at the expert level. Cisco CCIEs know how to handle the most difficult problems associated with network infrastructure design, deployment, management, protection, and repair. CCIEs can cooperate closely with Cisco's in-house support staff in isolating problems with IOS network management utilities and developing alternate approaches or locating program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad experience permits them to resolve even the most difficult problems rapidly. In typical cases, less qualified service providers can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes.
Few support organizations make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent can provide quick telephone access to a Cisco CCIE so you can receive immediate support for severe network infrastructure issues that are lowering business efficiency but are outside the comfort zone of your regular computer support resources. Progent's Cisco CCIE engineers can connect to your network using state-of-the-art remote troubleshooting technology in order to perform efficient, safe, and economical analysis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's top-selling selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as VPN products.
Certified MS Windows Experts
Progent's Microsoft-premier online support experts offer computer problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can assist your company with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 deployment,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration consulting,
SharePoint 2019 planning and configuration, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of online desktop support and troubleshooting services such as Microsoft Windows 7 migration, moving to 64-bit workstation applications, integrating Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier Network Security Experts
Progent's qualified CISSP and ISSAP network security consultants can provide a range of system protection solutions to strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your business to recover rapidly following a damaging penetration. Security consulting services offered by Progent include: in depth security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; integrating firewalls; building secure techniques for remote and mobile connectivity; defending your email infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting to help organizations of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Microsoft 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent can provide the skills of seasoned online consulting experts for special projects that small companies often need. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Colorado Springs Colorado Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for small and midsize businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are designed for smaller organizations who lack the resources to create an internal Help Desk but who want quick response from an efficient Help Desk with professional telephone assistance plus the technical depth to escalate complex trouble tickets to advanced engineers.
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading professional services automation platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk or revamping your current one, selecting or enhancing Help Desk application software to meet the special demands of your corporation, or adding temporary online personnel to supplement your existing Call Center group during demanding events such as software transitions, mass updates, or installing new applications.
Progent's Help Desk team of veteran information technology professionals provides your customers in Colorado Springs Colorado rapid assistance from an efficient support group with substantial experience providing phone help and remote repair service for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center perception as a significant enabler of company performance, and Progent's goal is to solve instead of simply track IT issues.
Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts Team offers phone-based advanced engineering expertise and training in key application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for popular Microsoft business applications such as CRM, Office Project, Word, and MS Excel. For more on Progent's expertise, customization, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can support the imaginative components of Mac environments by offering remote consulting services and training in graphics, sound, and video. Progent's support professionals can provide help in a variety of Macintosh programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with special projects such as scanning or digitizing audio or video or establishing an audio/video post production studio.
Remote Network Monitoring Support
Progent offers companies in Colorado Springs Colorado remote network monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so your IT support is proactive rather than reactive. By anticipating potential trouble spots before they expand into crashes, remote monitoring can minimize disruptive and expensive network failures. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or networks powered by a combination of platforms.
To get in touch with Progent about urgent remote support with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
Progent locations in Colorado Springs Metro