UNIX, Linux, Sun Solaris, Mac OS X Online Support for

For small and midsize businesses located in Colorado Springs Colorado, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure problems, plus the services of CISA and CISM-accredited security consultants to help with high-level security design and business continuity planning.

Progent's online support engineers represent exceptional value due to the fact that they are equipped with the practical experience and the advanced tools to resolve most information system issues rapidly. Efficient support lowers direct costs because service calls take up a smaller number of billable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company benefits additionally in indirect expenses by reducing or eliminating system outages and related losses resulting from business disruption, upset clients, idle employees, and distracted executives.

Progent's pricing policy for remote help is designed to get the most out of your network support investment. Progent charges by the minute for phone assistance, so you are charged exclusively for the services that you actually get. In contrast to typical online service firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing avoid scenarios where fast solutions somehow turn into major invoices. Progent's skill at handling problems quickly results in your business spending less cash.

Progent's Online Service Technologies
Over time, Progent has developed a collection of customized tools and field-tested methodologies that promote the highest degree of effectiveness for online engineering help and repair for small and midsize business information networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access permits the experts of Progent's remote service group to connect to your system remotely without breaching system security.

Progent's sophisticated technical support reporting application maintains extensive records describing the support that Progent's customers have received. Progent's authorized engineers have access to the specifics of all help rendered to every customer by every Progent consultant. This database of anomalies and resolutions is organized as a quickly accessible internal database that enables Progent's online support professionals to share their knowledge with the whole team to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and working associations with key technology companies including Cisco and Microsoft permit access to additional massive technical databases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can arrive at the best solutions promptly.

Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Colorado Springs Colorado or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Emergency Support.

Remote Support Services Offered Progent
Progent's remote consulting experts offer advanced credentials in a comprehensive array of disciplines. This wide range of technical skills allows Progent's engineers to manage practically any crisis that may occur in a small business network. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.

To help businesses with multi-platform environments, Progent also provides the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP consultants.

Online support Offered by Progent to companies in Colorado Springs include:

• UNIX/Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad spectrum of information technology including system architecture, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server consolidation and simplified management, and transitioning from legacy systems to the latest Windows or Linux solutions. Progent's group-based approach to resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service expense.

  Progent's UNIX/Linux support engineers can provide urgent phone-based help for diagnosing anomalies within UNIX/Linux systems powered by leading variants of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Major Linux versions for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network professionals, and indicates a person's network technology skills at the master level. Cisco CCIEs know how to deal with the most intractable challenges occurring in network planning, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or identifying software patches. CCIEs offer excellent cost-effectiveness because their broad experience enables them to fix even the most complex problems quickly. In typical instances, less qualified engineers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Few consulting firms make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent can provide quick phone contact with a Cisco authorized CCIE so you can get immediate assistance for serious network infrastructure issues that are lowering worker efficiency but are beyond the scope of your regular computer service personnel. Progent's CCIE engineers can connect to your network by means of state-of-the-art on-line troubleshooting technology to provide fast, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling family of connectivity devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network solutions.

• Certified MS Windows Expertise
  Progent's Microsoft-certified remote support engineers can deliver network problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a broad range of technology support services such as Windows Server 2022 planning and migration consulting, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration support, SharePoint 2019 design and integration, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a wide array of online PC desktop consulting and support services including Windows 11 migration help and designing and implementing Microsoft 365 cloud environments for Windows workstations.

• CISM and CISSP Certified System Security Professionals
  Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a variety of system protection solutions that can enhance the protection of your UNIX/Linux, Solaris, Mac or Windows network against attacks or help you to recover rapidly after a serious breach. Security services offered by Progent cover in depth network security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious assaults; integrating firewalls; designing secure mechanisms for remote and mobile communication; defending your email infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert remote support services to help businesses of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your IT team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that combine on-premises resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.

• Help Desk Support
  Progent's Call Center service offerings for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk support services are ideal for small businesses who lack the resources to assemble and manage an in-house Help Desk but who need quick communication with an efficient Help Desk Call Center with proficient telephone support as well as the in-depth expertise to escalate the most challenging tasks to high-level engineers.

  Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the leading PSA tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting.

  Progent's Call Center consulting support can aid you in building an effective new Help Desk Call Center or revamping your current one, evaluating or enhancing Help Desk application software to address the unique needs of your corporation, or adding occasional online staff to work with your in-house Help Desk Call Center resources to handle demanding situations such as software transitions, major updates, or rolling out brand new business software.

  Progent's Help Desk Call Center staff of experienced network professionals provides your workers in Colorado Springs Colorado quick contact with an efficient technical support group with substantial background offering telephone-based help and online repair service for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center the reputation as a key contributor to company performance, and Progent's goal is to fix rather than just annotate technical problems.

• Business Applications Support: Training, Programming, and Problem Solving
  Progent's Applications Experts staff offers online and in-depth engineering support and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for Microsoft business applications including Microsoft CRM, MS Project, Office Word, and Office Excel. For more about Progent's expertise, custom development, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

  Progent's Apple Mac consultants can support the artistic facets of Macintosh computing by providing phone-based help services and education in imaging, sound, and motion video. Progent's consultants can provide help in a variety of Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific jobs like capturing or digitizing audio or video or integrating an audio/video production facility.

  Remote Network and Server Monitoring Services
  Progent can provide companies in Colorado Springs Colorado remote network and server monitoring support based on Microsoft System Center Operations Manager network monitoring, enhanced by Progent to suit your environment so your network support is proactive rather than reactive. By uncovering potential trouble spots before they expand into network outages, automated monitoring can ward off stressful and costly network crises. Progent can also assist with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that incorporate a mix of operating systems.

Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.