For small companies located in Colorado Springs or anywhere in the state of Colorado, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex infrastructure issues, as well as the services of CISSP and CISM-accredited security consultants to help with high-level security architecture and business continuity planning.
Progent's online technical support services offer excellent value because they are equipped with the real-world background and the advanced tools to resolve most information system problems rapidly. Efficient support lowers direct expenses because service calls require fewer chargeable minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization benefits additionally in incidental costs by minimizing or avoiding network outages and related losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted management.
Progent's pricing policy for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the support that you actually get. Unlike many remote support firms, Progent asks for no startup fee or minimum payments. Progent's one-minute granularity and simple policy for billing eliminate scenarios where fast solutions manage to turn into substantial tabs. Progent's penchant for handling technical issues efficiently translates into your business spending less cash.
Progent's Remote Support Technologies
Through years of experience, Progent has developed a set of optimized technologies and field-tested methodologies which permit the maximum level of efficiency for online consulting and troubleshooting for small and midsize company IT networks. Progent offers protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the consultants of Progent's online support team to interface to your company's system without compromising network security.
Progent's proprietary technical support database system stores extensive records of all support that Progent's customers have received. Progent's authorized service personnel have access to the records of assistance rendered to each Progent client by any Progent engineer. This history of trouble tickets and responses is structured as a conveniently searchable internal database that enables Progent's online technical engineers to share their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and close associations with major vendors including Cisco and Microsoft make available other extensive support knowledge bases and permit priority response from vendors' in-house product engineers so Progent's online consulting experts can determine the most efficient solutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Colorado Springs or anywhere in Colorado or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.
Online Technical Support Services Offered Progent
Progent's remote consulting professionals offer credentials in an extensive array of products and technologies. This broad scope of technical skills enables Progent's engineers to handle almost any crisis that may occur in a small company network. Credentials held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Associate.
To support businesses with mixed-operating system environments, Progent also offers access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based support available from Progent to companies in Colorado Springs and throughout the state of Colorado include:
Additional Support Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide range of computer technology such as system architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified management, and transitioning from older systems to the latest Windows or Linux-based environments. Progent's team-oriented approach to solving network problems enables quick escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent online help for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure engineers, and indicates an individual's technical skills at the expert level. CCIEs know how to handle even the most stubborn problems encountered in network infrastructure design, integration, management, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs provide excellent cost-effectiveness since their depth of experience enables them to fix the most intractable problems rapidly. In common cases, less qualified service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes.
Few support firms make CCIEs accessible to help small and mid-size companies. Progent offers quick phone access to a CCIE so you can receive urgent help for complex network infrastructure issues that are crippling worker efficiency but are beyond the experience of your ordinary IT support group or consultant. Progent's Cisco CCIE engineers can communicate with your environment by means of the latest on-line troubleshooting tools in order to perform fast, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide consulting for all of Cisco's market leading family of networking devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN products.
Certified Windows Experts
Progent's Microsoft-certified remote service experts offer network troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help your company with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2013 development,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of online PC desktop consulting and support services such as Microsoft Windows 7 migration, moving to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
CISSP and ISSAP Qualified Network Security Experts
Progent's certified CISM and CISSP security consultants can provide a range of security services to enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your business to recuperate rapidly following a damaging breach. Security solutions offered by Progent cover thorough network security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; quick cleanup after virus and worm attacks; integrating firewalls; building secure architectures for remote and mobile connectivity; protecting your messaging system against spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support to help organizations of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that utilize on-premises IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of world-class remote consulting experts for contract projects that small companies frequently need. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology enables customers to execute major projects economically and on schedule. Progent's special remote consulting services include:
How Your Colorado Springs Business Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk support alternatives for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are ideal for smaller businesses who lack the resources to build and maintain an internal Help Desk Call Center but who need fast response from an efficient Call Center with professional phone support as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a transparent reinforcement of your existing Help Desk staff. Progent's Virtual Call Center can serve as an escalation option to handle the toughest network issues, or be available in hectic circumstances when your regular support engineers are swamped.
Progent's Call Center consulting support can support you in creating an effective new Call Center or enhancing your existing one, evaluating or customizing Help Desk software products to address the special demands of your company, or adding occasional online personnel to work with your internal Help Desk resources during high-demand situations like software migrations, major updates, or installing new applications.
Progent's Call Center team of veteran information technology experts offers your clients in Colorado Springs or anywhere in the state of Colorado rapid assistance from an effective support resource with years of background providing telephone-based support and remote diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk recognition as a solid enabler of company performance, and Progent's aim is to solve instead of simply document network issues.
Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team can supply online professional engineering support and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, customization, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Word, and Microsoft Excel. To read additional information concerning Progent's expertise, custom programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac professionals can support the imaginative facets of Macintosh computing by offering phone-based help services and training in graphics, audio, and video. Progent's consultants can provide expertise in a variety of Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects like scanning or digitizing audio or video or setting up an audio/video production facility.
Online Network Monitoring Services
Progent can provide companies in Colorado Springs, or anywhere in the state of Colorado, remote computer system monitoring services centered around Microsoft Operations Manager network monitoring and reporting, customized by Progent for your business so that your IT support is proactive and automated. By anticipating potential trouble spots before they expand into downtime, proactive monitoring can head off disruptive and costly information system breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or networks that support multiple platforms.
To contact Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent.