For small businesses located in Colorado Springs or anywhere in Colorado, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. (See Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for complex connectivity problems, as well as the services of CISSP and CISM-certified security consultants to handle high-level security design and business continuity planning.
Progent's remote technical support services offer excellent value due to the fact that they are equipped with the practical background and the sophisticated technology to solve most network problems quickly. This lowers immediate expenses since service calls take up a smaller number of billable minutes. Online help also eliminates the cost of sending a consultant to your office. Your company benefits additionally in indirect expenses by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, upset clients, unproductive employees, and distracted executives.
Progent's pricing policy for online support is designed to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone consulting, so you owe just for the support that you actually get. In contrast to typical online service firms, Progent asks for no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where quick solutions manage to end up as substantial invoices. Progent's penchant for disposing of problems efficiently translates into your business saving cash.
Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned a collection of customized tools and proven processes that allow the maximum degree of efficiency for remote technical support and repair for small company information systems. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the engineers of Progent's remote service group to connect to your company's network remotely without compromising network security.
Progent's advanced customer support database system includes comprehensive records describing the service that Progent's customers have received. Progent's authorized engineers have access to the records of all help delivered to every Progent customer by any consultant. This history of problems and repairs is stored as a conveniently exploitable internal knowledge base that enables Progent's remote support experts to share their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's high-level certifications and working relationships with major technology companies including Cisco and Microsoft make available additional extensive technical databases and allow quick response from vendors' in-house support staff with the result that Progent's remote service specialists are able to determine optimal solutions promptly.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone services in Colorado Springs or anywhere in Colorado or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's phone-based technical service experts have certified skills in an extensive array of products and technologies. This broad range of technical skills enables Progent's consultants to handle almost any problem likely to occur in a small or midsize business network. Certificates held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
To provide assistance to clients with multi-OS networks, Progent also offers access to engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Online technical support services provided by Progent to small businesses in Colorado Springs and anywhere in the state of Colorado include:
Additional Support Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services cover a wide spectrum of information technology such as network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server consolidation and simplified management, and transitioning from legacy applications to the latest Windows or Linux-powered environments. Progent's team-based methodology for solving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent phone-based assistance for resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking professionals, and certifies a person's networking knowledge at the expert level. CCIEs can resolve even the most intractable issues associated with network planning, deployment, management, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration utilities and developing workarounds or locating program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness because their broad experience allows them to find solutions for even the most intractable problems quickly. In typical instances, less experienced engineers can wrestle for many hours or days with identical tasks that a CCIE can fix in minutes.
Few service providers make Cisco CCIEs available to assist small and medium sized businesses. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can get urgent assistance for serious network issues that are lowering worker productivity but are beyond the experience of your regular network support personnel. Progent's Cisco CCIE support experts can connect to your network via state-of-the-art on-line troubleshooting technology in order to provide efficient, safe, and affordable diagnosis and remediation.
Progent's CCIEs can provide consulting for all of Cisco's popular family of connectivity devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN technology.
Certified Windows Support
Progent's Microsoft-qualified remote service professionals can deliver computer problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a wide variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server application development,
Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of online PC desktop support services such as Windows 7 migration help, moving to 64-bit desktop applications, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified System Security Specialists
Progent's certified CISM and CISSP security engineers offer a variety of security solutions to enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your company to recover rapidly after a damaging penetration. Security support services available from Progent cover in depth network security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious assaults; installing firewalls; establishing secure mechanisms for remote and mobile access; defending your email infrastructure against spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting support to help companies of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize physical IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small businesses often need. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Colorado Springs Company Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Call Center support alternatives for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Call Center outsourcing services are a convenient solution for small companies who lack the money or time to support an in-house Help Desk Call Center but who need fast communication with a dependable Call Center with professional phone support as well as the available expertise to escalate the most challenging problems to high-level consultants.
Progentís Virtual Help Desk is designed for bigger companies and serves as a transparent supplement to your existing Call Center resources. Progent's Virtual Help Desk Call Center can serve as an escalation resource to handle the most difficult computer system challenges, or be available in those instances when your ordinary resources are swamped.
Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Help Desk Call Center or revamping your established one, evaluating or customizing Help Desk Call Center software products to meet the unique demands of your company, or providing temporary phone support staff to work with your existing Call Center team to deal with demanding events like software transitions, mass updates, or installing brand new applications.
Progent's Call Center staff of experienced network consultants offers your customers in Colorado Springs or anywhere in the state of Colorado fast access to an effective network service resource with extensive experience providing telephone-based consulting and remote repair service for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center recognition as a solid driver of business efficiency, and Progent's aim is to resolve rather than merely record network issues.
Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting staff provides phone-based advanced consulting support and training in specific business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Word, and Microsoft Office Excel. To learn additional information on Progent's consulting, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac consultants can nurture the artistic facets of Macintosh computing by providing remote help services and training in imaging, audio, and motion video. Progent's support professionals offer help in a variety of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common projects like capturing or digitizing audio or video or configuring an audio/video production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Colorado Springs, or anywhere in the state of Colorado, online network monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so that your network support is proactive rather than reactive. By uncovering looming trouble spots before they grow into downtime, remote monitoring can avoid disruptive and costly information system crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that support a variety of platforms.
To contact Progent about urgent online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.