Fast and Affordable Online Technical Support for Colorado Springs Colorado Computer Networks
For businesses located in Colorado Springs Colorado, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified security consultants to help with high-level security architecture and diagnostic issues.
Progent's remote technical support engineers offer excellent value because they have the real-world experience and have access to the sophisticated tools required to solve most network problems quickly. This lowers immediate costs because solutions require minimal chargeable minutes. Remote help also eliminates the cost of sending a consultant to your location. Your company benefits additionally with indirect costs by reducing or avoiding network downtime and associated losses resulting from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's extensive remote technical support experience is particularly valuable for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's pricing policy for online support is structured to stretch your network support investment. Progent bills by the minute for phone consulting, so you owe only for the support that you receive. In contrast to typical online service companies, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and simple model for billing avoid scenarios where quick solutions manage to end up as major tabs. Progent's skill at solving technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested processes which allow the maximum level of efficiency for remote technical support and troubleshooting for computer networks of all sizes. Progent offers secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's Technical Response Center to communicate with your computer system without compromising network security.
Progent's proven customer support database system keeps detailed documentation for the service that Progent's customers have received. Progent's authorized engineers have access to the history of assistance delivered to each customer by any consultant. This history of issues and repairs is stored as a quickly searchable proprietary knowledge base that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the value of Progent's technical support grows over time. Progent's high-level certifications and close associations with key industry leaders such as Cisco and Microsoft make available additional extensive technical databases and allow priority response from vendors' internal support staff with the result that Progent's remote service experts can come up with the best solutions in the least time.
Remote services offered by Progent to customers in Colorado Springs Colorado include:
Authorized MS Windows Experts
Progent's Microsoft-certified online service engineers can deliver computer repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help your company with a wide range of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective desktop support services to help your company to install, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for networking engineers, and indicates an individual's technical skills at the expert level. CCIEs know how to handle even the most complex problems associated with network design, installation, administration, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in isolating problems with IOS network management utilities and developing alternate approaches or identifying program updates. Cisco CCIEs offer exceptional cost-effectiveness because their deep expertise permits them to find solutions for problems quickly. In typical instances, less experienced engineers can struggle for hours or even days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can communicate with your environment by means of state-of-the-art on-line troubleshooting tools in order to provide quick, safe, and economical analysis and remediation.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
Progent locations in Colorado Springs Metro
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading selection of networking products by offering consulting services such as:
CISM and CISSP Premier System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or help your company to recover quickly following a damaging penetration. Security services offered by Progent cover in depth information security assessment utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious attacks; configuring firewalls; establishing safe mechanisms for off-site and mobile access; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Progent can provide expert online support services to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that combine local resources along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has over two decades of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable process for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer remote support services to address a broad spectrum of computer technologies including network infrastructure, messaging systems, system and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified management in environments that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from older applications to MS Windows or Linux-based environments. Progent's group-oriented approach to solving technical problems promotes quick escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service costs.
Major Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the industry's leading enterprises. Progent's ProSight line of outsourced network management services addresses all key areas of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical data, apps and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so any looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's ability to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Billing rates for ongoing consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows customers to complete major projects economically and on time. Progent's special online engineering services include:
How Your Colorado Springs Company Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Help Desk service options for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk Call Center consulting expertise can support you in building an effective new Help Desk or enhancing your current one, identifying or customizing Call Center software products to address the special needs of your corporation, or providing temporary phone support staff to reinforce your existing Help Desk resources to deal with high-demand events like software migrations, major upgrades, or rolling out brand new applications.
Progent's Call Center staff of seasoned information technology professionals provides your workers in Colorado Springs Colorado immediate assistance from a large technical support resource with years of background offering phone consulting and remote diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center recognition as a significant driver of company efficiency, and Progent's policy is to fix rather than just track network issues.
- Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Group can supply remote professional engineering expertise and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for familiar Microsoft business applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, custom programming, and training services, see Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in Colorado Springs Colorado online IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so that your computer maintenance is proactive rather than reactive. By exposing looming issues before they result in crashes, proactive monitoring can ward off stressful and expensive network breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems based on a variety of platforms.
To get in touch with Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Colorado Springs Colorado, Progent's phone-based computer support engineers are ready to deliver professional and cost-effective IT help whenever your organization requires it. More than a decade of delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to solve computer problems quickly while eliminating the cost and lost time associated with on-premises service visits.
Even if your Colorado Springs organization deals with a regular independent support technician or maintains a full time IT staff that know how to handle the majority of computer problems, Progentís Microsoft certified consultants are available to offer an easy and transparent remote extension of your local resources in cases when your usual service personnel either lack the time or the experience to handle sudden system crises or particularly tough integration projects.
Benefits of Progent's IT Support for Businesses in Colorado Springs Colorado
Progent's remote support services allow your Colorado Springs business to experience the advantages of immediate, expert network support without the expense of managing a full-time IT organization. Your network will acquire added strategic worth by becoming more reliable, efficient, and secure. Benefits to your company include:
- Seamless remote expansion of your local IT resources
With most businesses in Colorado Springs Colorado, nearby computer support resources, whether represented by independent consultants or a full-time maintenance staff, can handle typical technical issues. However, serious problems can strike when local resources are too busy or absent, and some problems may involve IT products that is beyond the scope of your usual support technicians. In these cases, Progent's on-call support professionals provide an easy, quick, and budget-friendly way to supplement your regular resources and to pass on useful information to improve your capability to deal with future problems in-house.
- Reduced Dependence on Individual Service Providers
For network support, smaller offices often depend on individual freelance service providers. While independent service people carry less overhead than big consulting companies and can often charge lower rates, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in training, the lack of fallback help may force your company to go without help during an IT crisis. As your business expands, system unavailability and problems with vital software become more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a dependable source of reserve support experts to insure your IT system is always up and running.
- Build a Scalable Foundation for Smooth Growth
Organizations typically start with an information system created on a modest budget. Without a scalable infrastructure, slap-dash repairs often get piled onto a weak foundation. When a company grows, reliability and expandability problems can hinder the productivity of the business. These badly designed systems require proper assessment, intelligent strategic planning, and broad-based IT knowledge to upgrade to a system architecture able to provide the stable foundation to meet critical business demands and simplify downstream expansion.
- Work with Problem Solvers Rather Than Product Vendors
Smaller organizations require guidance and technical education to navigate through an ever more complex array of product alternatives capable of promoting business success and enhancing productivity. Businesses hardly need a computer consultant who is motivated to sell a certain vendor's products. Network support and product selling can lead to a situation where the proposed
solution is designed around a predetermined product instead of the true requirements of a business. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to match IT consulting with the best needs of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT experience, fine tuned remote support tools, and understanding of corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Online Network Support from Progent?
- Certified Knowledge of Microsoft's Complete Family of Servers
Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 support, Windows 2003 Server maintenance, MS Exchange Server 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises help per minute. Consequently, you are billed exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no minimum fee and asks no retainer for support services delivered during regular business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast fixes so you will not be forced to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces little competition. Businesses who work with familiar freelance service providers or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and productive.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your information network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.