Immediate Online Support for Colorado Springs Colorado Networks
For businesses located in Colorado Springs Colorado, Progent provides remote help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified security experts to handle high-level security design and diagnostic issues.
Progent's remote technical support engineers offer exceptional value because they have the practical experience and are equipped with the advanced tools needed to solve the majority of network problems rapidly. Efficient support reduces direct expenses because solutions use up fewer billable minutes. Online support also avoids the cost of dispatching an engineer to your site. Your company saves additionally with incidental expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is especially important in environments that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's billing model for online support is structured to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you pay only for the support that you receive. Unlike typical remote support organizations, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with situations where fast fixes manage to end up as major tabs. Progent's penchant for dealing with problems efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an array of optimized technologies and proven methodologies that ensure the maximum degree of efficiency for remote consulting and troubleshooting for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's online support team to access your company's system remotely without violating corporate security.
Progent's powerful service reporting application includes detailed documentation of the support that Progent's clients have received. Progent's staff engineers have the benefit of the details of assistance delivered to every customer by any engineer. This archive of problems and solutions is organized as a quickly accessible proprietary knowledge base that enables Progent's online support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's extensive list of certifications and close associations with important vendors such as Cisco and Microsoft open up other massive technical support databases and allow quick response from vendors' internal support staff so Progent's remote service experts are able to find the most efficient solutions in the least time.
Remote technical support services provided by Progent to clients in Colorado Springs Colorado include:
Authorized Windows Support
Progent's Microsoft-expert remote service experts offer computer repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a broad range of technology support services such as Windows Server 2022 solution design and migration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration consulting services, Microsoft Teams expertise, Microsoft Skype for Business Server migration support, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable desktop consulting and support services to assist your business to install, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 11 system design and migration support and Windows 10 configuration consulting, as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network engineers, and certifies a consultant's network technology skills at the expert level. Cisco CCIEs can resolve the most stubborn issues surrounding network infrastructure planning, deployment, administration, compliance, and problem solving. CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs are an exceptional value because their broad experience allows them to fix problems rapidly. In many cases, less seasoned consultants can wrestle for hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can connect to your computer system via state-of-the-art remote troubleshooting technology to perform quick, safe, and affordable analysis and remediation.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
Progent locations in Colorado Springs Metro
Progent's Cisco CCIEs offer expertise in all of Cisco's top-selling family of connectivity devices by offering services such as:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist you to carry out the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's online ransomware expert can help you to identify and isolate infected devices and protect clean assets from being compromised. If your Colorado Springs system has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Ransomware Removal and Operational Continuity Help
Progent's ransomware recovery experts can assist your Colorado Springs organization to restore a network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim. Progent's group of IT security experts have the wide selection of knowledge necessary to rebuild all vital facets of a compromised network quickly and with little loss of data. To learn more, visit Progent's ransomware cleanup and operational continuity expertise.
CISM and CISSP Certified System Security Consultants
Progent's certified CISM and CISSP cybersecurity consultants can provide a variety of security services to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help you to recover rapidly after a serious penetration. Security services offered by Progent include: thorough information security and compliance analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; integrating firewalls; designing secure mechanisms for off-site and mobile access; protecting your messaging infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting support to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help your IT team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that combine on-premises resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange environments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for restoring services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online support services to cover a wide spectrum of information technologies such as network architecture, email systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified management in environments that incorporate Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance diagnosing problems affecting UNIX/Linux networks powered by leading variants of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology used by some of the world's top enterprises. Progent's ProSight series of network monitoring and management services covers all critical facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup product companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup processes and allow non-disruptive backup and fast restoration of vital files, apps, system images, and virtual machines. ProSight DPS lets your business recover from data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user error, malicious insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer businesses of any size a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic IT network. Besides optimizing the protection and reliability of your IT environment, Progent's patch management services free up time for your IT team to concentrate on line-of-business projects and activities that derive maximum business value from your information network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using 2FA, when you log into a secured online account and give your password you are asked to confirm who you are via a unit that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be utilized for this added form of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. For details about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of real-time and in-depth reporting tools created to work with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-through or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so that all potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is designed to assess your company's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Progent's rates for ongoing consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables clients to complete major projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Colorado Springs Business Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk Call Center support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progent's Call Center consulting services can assist you in building an effective new Call Center or improving your established one, selecting or modifying Help Desk software products to handle the special requirements of your company, or providing temporary online personnel to reinforce your in-house Help Desk group to deal with unusually busy scenarios like software transitions, mass upgrades, or rolling out new business software.
Progent's Call Center staff of seasoned information technology experts offers your clients in Colorado Springs Colorado instant access to an effective network service resource with extensive background delivering phone support and remote repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center perception as a crucial enabler of company performance, and Progent's policy is to fix and not simply track network problems.
- Business Applications Services: Training, Customization, and Integration
Progent's Applications Consulting Team can supply online and in-depth engineering support and education in key application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information concerning Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Colorado Springs Colorado remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to accommodate your environment so your IT support is proactive and automated. By detecting potential issues before they grow into network outages, proactive monitoring can avoid disruptive and costly information system crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments based on multiple platforms.
To contact Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Colorado Springs Colorado, Progent's phone-based computer support engineers can provide professional and economical IT support whenever your business needs it. Over 20 years of offering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to fix computer problems quickly while eliminating the expense and lost time associated with on-site support calls.
Even if your Colorado Springs office deals with a regular freelance support technician or maintains an in-house IT staff that know how to handle common network issues, Progent's Microsoft and Cisco certified consultants can provide an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to resolve sudden network crises or particularly tough integration problems.
Features of Progent's Remote Network Services for Colorado Springs Colorado
Progent's phone support, remote repair, system security expertise, and network management services offer companies in Colorado Springs Colorado unparalleled leverage for your support investment. Whether you require occasional phone help and remote network repair or full-time Help Desk support and network management, Progent's professionals can deliver your company world class IT support while permitting you to eliminate the expense and hassle of running a full-service in-house IT staff. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Colorado Springs Colorado and is also ideal for networks in geographic areas that lack technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a broad range of Microsoft support tools, service databases, and continuing education.
- Per Minute Rates to Reduce Expenses
Progent provides remote help on a minute-by-minute billing plan, so you pay only for the services you use. Progent has no minimum fee for online service and asks for no monthly subscription fee for support services delivered during normal business hours. This protects you from facing big invoices for simple repairs.
- Access to Cisco Certified Network Design Experts
Progent's certified experts for Cisco can provide the services of on-staff professionals who have skill in planning, implementing, and supporting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's core support services consist of technology integration, MS Exchange Server consulting, system security planning, and Co-managed Help Desk services. Progent's Application Experts group can provide world-class consulting support in specific application areas. Support available from the Application Experts Group includes:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Application Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL Project Management and Software Programming
Amazon MWS Programming
By offering a full service one-stop resource for network generalists and specialists, Progent can deliver fast, inexpensive, and thorough information technology solutions that align with the unique needs of your business.
- Sophisticated Remote Connectivity Tools
Secure remote access allows Progent's service professionals to observe exactly what your customers see. This makes it possible to find fast solutions to problems that could otherwise require a costly onsite service call. Cutting-edge online access software and experienced technicians combine to allow Progent to resolve most network issues quickly and affordably. Progent is a pioneer in offsite support and automated network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- Round-the-Clock Support for Maximum Network Uptime
For companies with line-of-business applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious companies whose clients need immediate access to a Help Desk Call Center with expert phone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical background, refined support tools, and understanding of corporate IT allow offices to avoid the pitfalls of exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Online Network Help from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional background, in the trenches of IT support, performing a broad variety of technical tasks for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This ensures that you get not only world-class technical capability, but also a support engineer with proven approaches for using computer knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises help by the minute. Consequently, you are billed just for received support. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and asks no retainer for support services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be tempted to allow simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their scope, Progent is able to concentrate on providing high-value skills where Progent has little competition. Companies who utilize familiar freelance consultants or who employ internal IT personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.