Fast and Affordable Online Technical Support for Colorado Springs Colorado Computer Networks
Urgent Remote Consulting for Colorado Springs NetworksFor businesses located in Colorado Springs Colorado, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified security consultants to help with high-level security architecture and diagnostic issues.

Progent's remote technical support engineers offer excellent value because they have the real-world experience and have access to the sophisticated tools required to solve most network problems quickly. This lowers immediate costs because solutions require minimal chargeable minutes. Remote help also eliminates the cost of sending a consultant to your location. Your company benefits additionally with indirect costs by reducing or avoiding network downtime and associated losses resulting from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's extensive remote technical support experience is particularly valuable for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's pricing policy for online support is structured to stretch your network support investment. Progent bills by the minute for phone consulting, so you owe only for the support that you receive. In contrast to typical online service companies, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and simple model for billing avoid scenarios where quick solutions manage to end up as major tabs. Progent's skill at solving technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested processes which allow the maximum level of efficiency for remote technical support and troubleshooting for computer networks of all sizes. Progent offers secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's Technical Response Center to communicate with your computer system without compromising network security.

Progent's proven customer support database system keeps detailed documentation for the service that Progent's customers have received. Progent's authorized engineers have access to the history of assistance delivered to each customer by any consultant. This history of issues and repairs is stored as a quickly searchable proprietary knowledge base that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the value of Progent's technical support grows over time. Progent's high-level certifications and close associations with key industry leaders such as Cisco and Microsoft make available additional extensive technical databases and allow priority response from vendors' internal support staff with the result that Progent's remote service experts can come up with the best solutions in the least time.

Remote services offered by Progent to customers in Colorado Springs Colorado include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the industry's leading enterprises. Progent's ProSight line of outsourced network management services addresses all key areas of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical data, apps and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so any looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's ability to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Billing rates for ongoing consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows customers to complete major projects economically and on time. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service options for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting expertise can support you in building an effective new Help Desk or enhancing your current one, identifying or customizing Call Center software products to address the special needs of your corporation, or providing temporary phone support staff to reinforce your existing Help Desk resources to deal with high-demand events like software migrations, major upgrades, or rolling out brand new applications.

    Progent's Call Center staff of seasoned information technology professionals provides your workers in Colorado Springs Colorado immediate assistance from a large technical support resource with years of background offering phone consulting and remote diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center recognition as a significant driver of company efficiency, and Progent's policy is to fix rather than just track network issues.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group can supply remote professional engineering expertise and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for familiar Microsoft business applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, custom programming, and training services, see Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Colorado Springs Colorado online IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so that your computer maintenance is proactive rather than reactive. By exposing looming issues before they result in crashes, proactive monitoring can ward off stressful and expensive network breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems based on a variety of platforms.
How Your Colorado Springs Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Colorado Springs Colorado, Progent's phone-based computer support engineers are ready to deliver professional and cost-effective IT help whenever your organization requires it. More than a decade of delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to solve computer problems quickly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Colorado Springs organization deals with a regular independent support technician or maintains a full time IT staff that know how to handle the majority of computer problems, Progentís Microsoft certified consultants are available to offer an easy and transparent remote extension of your local resources in cases when your usual service personnel either lack the time or the experience to handle sudden system crises or particularly tough integration projects.

Benefits of Progent's IT Support for Businesses in Colorado Springs Colorado
Progent's remote support services allow your Colorado Springs business to experience the advantages of immediate, expert network support without the expense of managing a full-time IT organization. Your network will acquire added strategic worth by becoming more reliable, efficient, and secure. Benefits to your company include:

  • Seamless remote expansion of your local IT resources
    With most businesses in Colorado Springs Colorado, nearby computer support resources, whether represented by independent consultants or a full-time maintenance staff, can handle typical technical issues. However, serious problems can strike when local resources are too busy or absent, and some problems may involve IT products that is beyond the scope of your usual support technicians. In these cases, Progent's on-call support professionals provide an easy, quick, and budget-friendly way to supplement your regular resources and to pass on useful information to improve your capability to deal with future problems in-house.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller offices often depend on individual freelance service providers. While independent service people carry less overhead than big consulting companies and can often charge lower rates, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in training, the lack of fallback help may force your company to go without help during an IT crisis. As your business expands, system unavailability and problems with vital software become more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a dependable source of reserve support experts to insure your IT system is always up and running.

  • Build a Scalable Foundation for Smooth Growth
    Organizations typically start with an information system created on a modest budget. Without a scalable infrastructure, slap-dash repairs often get piled onto a weak foundation. When a company grows, reliability and expandability problems can hinder the productivity of the business. These badly designed systems require proper assessment, intelligent strategic planning, and broad-based IT knowledge to upgrade to a system architecture able to provide the stable foundation to meet critical business demands and simplify downstream expansion.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller organizations require guidance and technical education to navigate through an ever more complex array of product alternatives capable of promoting business success and enhancing productivity. Businesses hardly need a computer consultant who is motivated to sell a certain vendor's products. Network support and product selling can lead to a situation where the proposed solution is designed around a predetermined product instead of the true requirements of a business. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to match IT consulting with the best needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT experience, fine tuned remote support tools, and understanding of corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.

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    Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small company's servers in a solution that delivers the maximum degree of availability and scalability and is also simple to move to another host. ProSight Virtual Hosting and management options are built on mature virtualization technologies that allow small companies with mixed- platform environments to save significantly on the expense of capital equipment, system support, and network administration while achieving enterprise-class reliability and an unprecedented degree of vendor independence.

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  • Expert Microsoft Certified Office 365 Exchange Online and on-premises Exchange Professional
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    Microsoft allows you to create transparent hybrid networks that combine Office 365 and local Exchange systems. This permits you to have some mailboxes hosted at your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can assist you with any phase of planning, implementing and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can provide as-needed expertise to help you resolve challenging technical bottlenecks and also can provide comprehensive project management outsourcing to make sure your hybrid Office 365 solution is successfully completed on schedule and on budget.

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    Office 365 and Android IT Services

    Office 365 Exchange Online allows you to utilize cloud-based servers, mailboxes and other email components to reduce hardware costs and administrative hassle. You can use Exchange Online to run all your mailboxes, or you can set up a hybrid architecture that incorporates on-premises as well as cloud-resident mailboxes. Progent's Microsoft-certified consulting experts can provide affordable online support to assist your organizations to evaluate the benefits of Exchange Online, plan a network topology that fits your business needs and budget, implement an efficient move from your existing Exchange organization to one that includes Exchange Online, train your IT team and end users, and deliver ongoing consulting and technical support.

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    For small organizations considering Progent's network support outsourcing, consulting, or technical support offerings, call 800-993-9400 or e-mail

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    Microsoft SMS Server Online Help

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    Progent's Microsoft-certified consultants can help businesses of any size to adhere to leading practices to configure SCVMM 2012 hosts, networking, storage, and library resources; design, integrate, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can assist your business to migrate from an earlier version of System Center Virtual Machine Manager or from another management platform, and Progent can show you how you to enhance and troubleshoot your existing SCVMM environment to make sure you realize maximum business value.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    For custom program creation, Progent can supply software design consultants to produce line-of-business applications in areas such as eCommerce, web site design, Microsoft Business Solutions packages such as Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progentís experts can use Microsoft IIS to build company-specific eCommerce applications based on Microsoft ASP.NET. Also, Progent can provide experts in a wide array of custom program development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers specialists in custom Access, custom Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.

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    Progent's Microsoft-certified consultants can provide online or onsite support to help businesses of any size to plan, implement, manage, and troubleshoot a backup/restore solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to migrate from earlier releases of Data Protection Manager or from a different backup/recovery system, and Progent can optimize your Data Protection Manager deployment for on premises, cloud-based, or hybrid datacenters. Progent offers occasional help for resolving particularly stubborn problems, or full project management support. Progent can also assist you to design SCDPM 2012 into a comprehensive disaster recovery plan.

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    Progent's Microsoft Certified professionals can provide world-class consulting for corporate-wide implementations of Microsoft Exchange. Progent's experts can show you how to plan multi-location Exchange rollouts or upgrades and can supply local personnel to help large companies with deployments of Exchange Server 2007 in the or any region covered by Progent's engineers.

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    Progent's compensation structure is built on revenue sharing, so similar to working as a freelance contractor, your earnings are directly tied to your generated revenue. Some Progent support staff focus on lifestyle issues and elect to consult at a more relaxed pace, utilizing our self-determined schedule to follow personal enthusiasms like mountain biking, motorcycle racing, snow boarding, fishing, travel, or sharing private time with relatives and acquaintances. Other consultants take advantage of the chance to make big bucks via lots of effort and extended hours. Progent fully encourages either side of the spectrum plus any point in between.

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    Progent's Citrix-certified consultants can help you to understand the business benefits of XenServer as well as additional Citrix products, and can assist your IT organization to design, validate, implement, troubleshoot, and support a XenServer solution. Progent can also analyze your current Citrix technology deployment and help you to enhance resource utilization, responsiveness, security and compliance, availability, and recoverability.

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    Progent offers two ultra-affordable service bundles designed to allow small companies to receive a professional network security assessment from a certified security engineer. With Progent's External Security Inventory Checkup, a security engineer administers an extensive test of your network from beyond your company firewall to uncover potential risks in the security posture you present to the public. With Progent's Internal Network Security Inventory Scan, a certified security professional executes a system scan from an authorized computer inside your firewall to uncover the risk to inside assaults. Both security inventory services are set up and run from a protected remote site.

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    Progent's Microsoft-certified consulting engineers can help you to assess the benefits of Microsoft Exchange 2010 for your company and can help you to plan and implement an efficient migration to Microsoft Exchange Server 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2007 that will provide quick return on investment by increasing your workers' efficiency, lowering the expense of hardware and support, simplifying management, and consolidating your vital communications technologies.

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    Progent's Microsoft consultants can help you to assess the benefits of Microsoft Lync Server for your business and can assist you to design and carry out a rollout of Microsoft Lync Server 2010 that unifies the administration of IM and Presence and increases the productivity of your in-house staff, at-home workers, and mobile workforce. Progent's consultant's can also assist you to carry out an efficient upgrade to Microsoft Lync Server from Office Communications Server or from Live Communications Server, interface Microsoft Lync Server with Exchange Server, SharePoint, and SQL Server, show you how to use Microsoft Lync Server to improve the team-computing functions of Microsoft Office programs, and provide online seminars and ongoing technical support for Microsoft Lync and other Microsoft platforms.

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    Cisco Unified Communications Manager, formerly named CallManager, acts as the heart of Cisco's collaboration solution. CUCM and Cisco Unified Communications Manager Express (CME) provide an advanced IP-PBX by integrating closely with unified messaging applications such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's Cisco-certified network consultants offer efficient and budget-friendly remote and onsite expertise to help businesses of any size to create and maintain CUCM environments by providing Cisco Unified Communications Manager configuration and technical support services that add maximum productivity. Progent can assist with any facet of CUCM support and debugging in areas that include integrating Cisco Voice over IP phones and desktop Video phones, designing dial plans, configuring SIP connections and PSTN support, installing ISR G2 routers with CUBE support, creating Cisco UCS server clustering systems for high availability, performance tuning, and integration with Microsoft Exchange and Skype for Business.

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    Progent's ProSight Virtual Hosting service combines proven virtual server architecture, a world-class data center facility, and the technical support expertise of Progent's Microsoft-certified consulting group to provide small and midsize companies with a complete IT outsourcing solution that enhances network dependability and security, eliminates management distraction, and saves money. With Private Cloud Hosting, a small or midsize business can have all of its operating system platforms and critical business application servers supported within a safe and fault tolerant data center on a high-performance, high-availability virtual machine configured and supported by Progent's computer support professionals.

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    Configuration Manager 2016 automates software deployment across multiple sites, streamlines compliance settings control, inventories network resources, protects against corporate data leakage, provides health reporting, allows safe end-user self service, and offers a common control mechanism for managing mixed-OS ecosystems running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud specialists can assist your organization with any facet of designing, installing, operating and repairing a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid environments.

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    Progent provides nationwide remote technical support and consulting services for companies that operate environments based on variants of the Linux OS or whose IT systems feature a combination of Linux platforms/Linux and Microsoft technology. Remote technical support offers maximum leverage for your IT budget by protecting client productivity and limiting the hours charged for network repair services. Advanced online support utilities and experienced technicians and engineers combine to enable Progent to solve most IT problems without squandering time and expense by going to your location. In most of cases your network issues can be remediated over the phone or via a combination of phone support and online network analysis. Progent can offer the services of Cisco CCIE network experts and CISA premier security specialists to assist you with the most challenging network problems.

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    Progent's Cisco-Certified network engineers can help you to use Cisco's management utilities alongside a variety of powerful third-party applications to build a comprehensive network management solution to keep your environment operating reliably, fully utilize expensive resources, protect your data, revive rapidly from hardware failure or deliberate assaults, and enable you to add or repurpose valuable resources intelligently and affordably as your business evolves.

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    Progent's Check Point consultants can show you how to select and deploy Check Point Software Firewall utilities and appliances powered by Check Point's security platform to provide an economical and efficient security solution for your business network. Progent can also show you how to integrate other Check Point technologies such as Check Point ZoneAlarm and Check Point Series 80 firewalls with security products from other suppliers and offer a single stop for continuing technical support, administration, training, and consulting services.

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    Progent's Mac experts can support the creative facets of Mac environments by providing help services and training in imaging, sound, and motion video. Progent's support professionals offer help in a range of Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video production studio.

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    If your company is developing UNIX or Linux applications in an environment that has MS Windows-based servers, desktops, and office productivity products, Progent offers full-service IT outsourcing that frees you to focus on your area of strategic expertise without the continual distraction of managing your business network. By using smart server monitoring and by providing online and on-site assistance as your business needs it, Progent offers an economical solution for managing an information system that features high dependability, protection, and efficiency. Progent's developer assistance services include full-service it outsourcing, virtual infrastructure, online and on-site support and troubleshooting, network monitoring services, and Contact Center support.

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    Windows 8.1 is designed to power computers ranging from smart phones and slates to power-user desktops. An abundance of innovative features, such as touch screen interface and signature tile GUI, provide a wide range of advantages for companies who understand how to exploit them. Progent's Microsoft-certified consultants can help get your business up the learning curve with Microsoft Windows 8.1 and make sure you derive significant competitive advantage from the product's many technical enhancements.

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    Progentís Microsoft certified consultants provide small and midsize businesses expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and ISA Servers contain a full featured application-layer aware firewall that can protect your business system from attack by external and internal sources. Forefront TMG and ISA Server perform thorough examination of Internet protocols such as HTTP, which enables these products to detect many threats that can elude ordinary firewalls. The combined firewall and VPN structure of Forefront Threat Management Gateway and ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you strengthen your network security through experienced planning and integration of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft consultants can assist you to configure Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront Threat Management Gateway.

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    Progent provides Microsoft Windows 2003 Cluster Server assistance to help your organization deploy zero-downtime server clusters designed to provide 100% operation. Windows cluster servers for high-availability networks include Windows 2003 Cluster Server, SQL Cluster Server, and Microsoft Exchange Cluster. By assisting you t plan non-stop server clustering solutions around Windows Server Cluster 2003, Progentís Premier Windows engineers ensure that your non-stop clustered servers are set up to maximize the business value of your computer system.

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    Mid-sized companies can derive all the advantages of Microsoft Operations Manager and have quick availability of Progentís Microsoft and Cisco Premier IT consulting experts. With Progent's affordably priced network service packages, mid-size organizations can select a simple co-sourcing package based on Microsoft Operations Manager with network monitoring, automated warnings, comprehensive reporting, Help Desk support, and online troubleshooting. For businesses with line-of-business environments who need non-stop networking, Progent can provide a comprehensive 24x7 outsourcing solution. Progent supports Operations Manager to offer medium-size company information systems enterprise-class availability, security and performance.

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    Progent's Computer Helpdesk Outsourcing Support Services for PC desktop support are designed especially for small businesses who need fast availability of a Help Desk Service Center with professional phone support and full escalation capability but who must operate within a limited information technology budget. Key features of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Support, Optional Remote Access Provisioning, Initial System Assessment, Expert Escalation, Virtual Help Desk Support, Per Minute Billing, and Helpdesk Applications Selection and Integration.

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    Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status through thorough examination and significant experience with network security architecture. ISSAP security experts possess comprehensive knowledge of access control mechanisms and techniques, telecommunications and network infrastructure protection, cryptography, needs evaluation, business continuity and disaster recovery planning (DRP), and physical security. Progent's ISSAP-premier security experts can help your business with all aspects of architecture security.

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