Fast and Affordable Remote Help for Colorado Springs Colorado Computer Networks
Urgent Remote Help for Colorado Springs SystemsFor organizations in Colorado Springs Colorado, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve complex networking problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic jobs.

Progent's online technical support engineers offer exceptional value due to the fact that they possess the practical background and have access to the advanced tools needed to solve most information system issues rapidly. Efficient support reduces direct expenses because service calls use up fewer billable minutes. Remote support also eliminates the cost of sending a consultant to your office. Your organization saves additionally with indirect expenses by reducing or eliminating network outages and related costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive remote technical support know-how is especially helpful in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the services that you actually get. In contrast to many remote support companies, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing avoid situations where fast solutions somehow end up as substantial bills. Progent's penchant for handling problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of optimized technologies and proven methodologies that promote the highest degree of effectiveness for online consulting and troubleshooting for computer systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's remote service group to communicate with your network remotely without breaching system security.

Progent's sophisticated customer support database application stores detailed documentation describing the service that Progent's clients have received. Progent's authorized service personnel have access to the history of support provided to every client by any Progent engineer. This history of trouble tickets and repairs is organized as a quickly retrievable support database that allows Progent's online support engineers to share their experiences company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's extensive list of certifications and working relationships with key technology companies such as Cisco and Microsoft make available other massive support databases and permit quick response from vendors' internal engineering staff with the result that Progent's remote consulting experts can arrive at the most efficient resolutions quickly.

Online services available from Progent to businesses in Colorado Springs Colorado include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's top enterprises. The ProSight series of network monitoring and management services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire threat progression including blocking, identification, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your data backup processes and allow transparent backup and rapid restoration of vital files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned employees, or application glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic information system. In addition to optimizing the protection and functionality of your IT environment, Progent's patch management services permit your IT staff to focus on line-of-business projects and activities that deliver the highest business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a protected application and enter your password you are asked to confirm who you are on a unit that only you possess and that uses a different network channel. A wide selection of out-of-band devices can be utilized for this second form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register multiple validation devices. To learn more about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for contract information technology programs. Progent's rates for ongoing consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these special areas of information technology enables customers to complete critical projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Support
    Progent's Call Center support programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most issues.

    Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center team of experienced network professionals provides your computer users in Colorado Springs Colorado immediate access to an efficient support group with substantial background providing telephone-based help and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center the reputation as a significant driver of business efficiency, and Progent's target is to solve instead of merely track technical issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Team provides remote advanced engineering expertise and training in key business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. For more information concerning Progent's consulting, custom development, and training services, see Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide world-class online and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of System Center2, extend or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Colorado Springs Colorado online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can configure Operations Manager for your business so your IT maintenance is proactive and automated. By uncovering looming trouble spots before they result in crashes, proactive monitoring can avoid disruptive and costly information system crises. Progent can also assist with system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems that support a mix of OS platforms.
How Your Colorado Springs Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent online support with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Colorado Springs Colorado, Progent's online network support specialists are ready to deliver expert and affordable system support the instant your organization has to have it. Over two decades of delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to repair IT problems rapidly while eliminating the expense and lost time that comes with in-person support calls.

Even if your Colorado Springs organization works with a local independent support technician or employs an in-house organization that know how to handle typical network issues, Progent's Microsoft certified engineers can still provide a convenient and transparent remote extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the experience to fix sudden system emergencies or especially challenging integration problems.

Features of Progent's Online Network Support for Colorado Springs Colorado
Progent's online help, remote troubleshooting, system security expertise, and network administration services give businesses in Colorado Springs Colorado the greatest leverage for your support investment. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk call center support and network management, Progent's experts can provide your business world class network support while allowing you to eliminate the expense and hassle of carrying a large internal IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT knowledge, refined remote support software, and understanding of enterprise networking enable offices to escape the limitations associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry experience, at the forefront of IT support, executing a broad range of IT tasks for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class IT help, but also a consultant with field-tested methods for using computer knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and in-person visits per minute. As a result, you owe exclusively for delivered support. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for services provided during regular business hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick solutions so you won't be tempted to permit less critical problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or small support organizations who provide minimal documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports sent by every staff member to every client. The practice of detailing and archiving support activity allows more effective service and avoids a slew of typical problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your information network from painful and expensive service losses.
How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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