Fast and Affordable Remote Help for Colorado Springs Colorado Computer Systems
Fast Phone Consulting for Colorado Springs SystemsFor organizations located in Colorado Springs Colorado, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle complex networking problems, as well as the services of CISA and CISSP-certified security experts to help with advanced security design and diagnostic issues.

Progent's remote support engineers provide exceptional leverage due to the fact that they have the practical experience and have access to the sophisticated tools needed to resolve the majority of information system problems quickly. Efficient support lowers direct costs because solutions use up minimal billable consulting minutes. Online support also avoids the cost of sending a consultant to your site. Your organization saves even more with indirect expenses by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote consulting experience is especially valuable in environments that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's billing policy for remote help is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you pay just for the support that you actually get. Unlike many online service companies, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate scenarios where fast fixes manage to end up as substantial tabs. Progent's penchant for solving problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized tools and field-proven processes that permit the maximum level of effectiveness for online help and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's Technical Response Center to access your company's environment remotely without violating system security.

Progent's advanced service reporting system keeps thorough histories describing the service that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of support provided to every client by any Progent consultant. This database of issues and responses is structured as a quickly searchable support knowledge base that allows Progent's online support experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and working associations with key vendors including Cisco and Microsoft make available other massive technical databases and permit quick response from manufacturers' in-house product engineers with the result that Progent's remote consulting specialists are able to come up with the most efficient resolutions promptly.

Remote technical support services provided by Progent to clients in Colorado Springs Colorado include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's leading corporations. Progent's ProSight series of outsourced network management services covers all critical areas of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire threat progression including protection, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup processes and enable transparent backup and rapid recovery of critical files, applications, system images, plus VMs. ProSight DPS helps your business recover from data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious employees, or software glitches. Managed services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed backup services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of all sizes a versatile and affordable solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information system. Besides maximizing the security and functionality of your IT environment, Progent's patch management services free up time for your IT staff to concentrate on line-of-business projects and tasks that deliver maximum business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected application and enter your password you are requested to confirm your identity on a unit that only you have and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used for this second means of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate several validation devices. For details about Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time and in-depth reporting tools designed to integrate with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide web-based control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that all potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology programs. Progent's charges for ongoing development or consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these important fields of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Co-managed Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation platform for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Call Center team of seasoned network experts gives your clients in Colorado Springs Colorado instant assistance from an effective technical support resource with years of background delivering phone support and remote troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk the reputation as a key enabler of business success, and Progent's goal is to resolve rather than simply report network problems.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Group offers online professional consulting expertise and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Project, Office Word, and Office Excel. For more about Progent's consulting, custom development, and training services, visit Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center2, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Colorado Springs Colorado remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to fit your business so that your network maintenance is proactive rather than reactive. By spotting possible problems before they cause downtime, remote monitoring can head off inconvenient and costly service failures. Progent can also deploy network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or networks powered by a variety of platforms.
How Your Colorado Springs Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Colorado Springs Colorado, Progent's phone-based network support engineers can deliver expert and economical system help the instant your organization has to have it. Over 20 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity technology to fix IT problems quickly while avoiding the cost and lost productivity that comes with on-premises support calls.

Even if your Colorado Springs business relies on a local freelance support technician or maintains a full time organization that can deal with the majority of network problems, Progent's Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the experience to resolve sudden system emergencies or especially tough integration projects.

Features of Progent's Online Computer Services for Colorado Springs Colorado
Progent's phone help, Internet-based troubleshooting, network security consulting, and network administration services give companies in Colorado Springs Colorado unparalleled leverage for your support budget. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk call center support and network administration, Progent's experts can provide your office enterprise-level network support while permitting you to eliminate the cost and administration overhead of running a full-service internal IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT background, refined remote support tools, and understanding of corporate IT allow offices to avoid the limitations associated with excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified consultants average more than ten years of real-world professional experience, in the trenches of IT support, performing a wide variety of IT projects for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This means that you get not only expert technical capability, but also a consultant with proven approaches for applying technical knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person help by the minute. As a result, you owe just for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during normal working hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be forced to permit minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or local support organizations who offer minimal documentation or details of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation sent by every consultant to each client. The practice of detailing and organizing support records results in more efficient support and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who won't let go of the keys to the kingdom.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to offer 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does Our Company Begin Getting Remote Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

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