Online Computer Support Services

Fast and Affordable Remote Help for Colorado Springs Colorado Computer Systems
For organizations located in Colorado Springs Colorado, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle complex networking problems, as well as the services of CISA and CISSP-certified security experts to help with advanced security design and diagnostic issues.

Progent's remote support engineers provide exceptional leverage due to the fact that they have the practical experience and have access to the sophisticated tools needed to resolve the majority of information system problems quickly. Efficient support lowers direct costs because solutions use up minimal billable consulting minutes. Online support also avoids the cost of sending a consultant to your site. Your organization saves even more with indirect expenses by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote consulting experience is especially valuable in environments that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's billing policy for remote help is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you pay just for the support that you actually get. Unlike many online service companies, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate scenarios where fast fixes manage to end up as substantial tabs. Progent's penchant for solving problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized tools and field-proven processes that permit the maximum level of effectiveness for online help and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's Technical Response Center to access your company's environment remotely without violating system security.

Progent's advanced service reporting system keeps thorough histories describing the service that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of support provided to every client by any Progent consultant. This database of issues and responses is structured as a quickly searchable support knowledge base that allows Progent's online support experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and working associations with key vendors including Cisco and Microsoft make available other massive technical databases and permit quick response from manufacturers' in-house product engineers with the result that Progent's remote consulting specialists are able to come up with the most efficient resolutions promptly.

Remote technical support services provided by Progent to clients in Colorado Springs Colorado include:

• Authorized MS Windows Support
  Progent's Microsoft-premier online service engineers offer computer problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist you with a broad variety of platform support such as Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration, Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 migration, MS Exchange 2019 deployment, Microsoft Exchange 2016 migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server training, Microsoft Access Application Development, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a wide range of cost-effective PC desktop consulting and support services to help you company to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services include offering Windows 11 planning and upgrade consulting and Windows 10 configuration assistance, as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and cloud-connected mobile devices.

• Talk to a Cisco CCIE for High-level Network Problem Solving
  The Cisco CCIE credential is the premier recognition for networking consultants, and certifies a consultant's networking skills at the expert level. Cisco CCIEs know how to deal with the most challenging problems associated with network planning, integration, maintenance, security, and problem solving. CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program updates. CCIEs offer exceptional cost-effectiveness because their broad expertise allows them to fix problems rapidly. In typical cases, less seasoned consultants can struggle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can connect to your environment using the latest on-line troubleshooting technology in order to provide quick, safe, and affordable analysis and remediation.

  Colorado Springs Metro Contact Information:
  Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
  

  Progent locations in Colorado Springs Metro

  City	Address	Phone	Link
  Colorado Springs	Citadel Terrace, 685 Citadel Drive East Colorado Springs, CO 80909 United States	(719) 941-1199	Colorado Springs Network Support Services

  
  
  

  Progent's CCIEs can provide assistance with all of Cisco's popular family of networking appliances. Cisco networking expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Catalyst switch consulting and support services, Cisco Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki wireless AP planning and configuration, Aironet Wireless Access Points engineering help, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Consulting help, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.

• CISM and CISSP Certified Network Security Engineers
  Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of security solutions to bolster the safety of your Windows, macOS and OS X, Linux environment against assaults or help your business to recover rapidly following a damaging breach. Security solutions available from Progent include: comprehensive data security and compliance assessment utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious assaults; setting up firewalls; designing safe architectures for off-site and mobile access; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

• Hybrid Cloud Integration Solutions
  Progent can provide expert remote consulting services to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that utilize physical resources along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services that include Microsoft 365 integration with on-prem Exchange environments, Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and affordably.

• VMware Site Recovery Manager (SRM) Planning and Deployment
  VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable runbook for restoring applications and services rapidly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and manage a DR system based on VMware SRM.

  Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer remote consulting services to cover a wide array of computer technologies including system architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified administration in networks that include Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from legacy applications to Windows or Linux-based solutions. Progent's group-based methodology for solving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts support costs.

  Major Linux platforms for which Progent offers expert support include:
  — RedHat Linux
  — SUSE
  — Debian GNU/Linux
  — Slackware Linux
  — Ubuntu
  

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's leading corporations. Progent's ProSight series of outsourced network management services covers all critical areas of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire threat progression including protection, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
  ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has worked with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup processes and enable transparent backup and rapid recovery of critical files, applications, system images, plus VMs. ProSight DPS helps your business recover from data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious employees, or software glitches. Managed services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed backup services are most appropriate for your IT environment.

• Patch Management: Software/Firmware Update Management Services
  Progent's support services for patch management offer businesses of all sizes a versatile and affordable solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information system. Besides maximizing the security and functionality of your IT environment, Progent's patch management services free up time for your IT staff to concentrate on line-of-business projects and tasks that deliver maximum business value from your information network. Find out more about Progent's patch management services.

• ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
  Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected application and enter your password you are requested to confirm your identity on a unit that only you have and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used for this second means of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate several validation devices. For details about Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for access security.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding family of real-time and in-depth reporting tools designed to integrate with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide web-based control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that all potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology programs. Progent's charges for ongoing development or consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these important fields of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:

• Call Center Expertise
  Progent's Help Desk Call Center service offerings for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex issues.

  Progent's Co-managed Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation platform for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.

  Progent's Call Center team of seasoned network experts gives your clients in Colorado Springs Colorado instant assistance from an effective technical support resource with years of background delivering phone support and remote troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk the reputation as a key enabler of business success, and Progent's goal is to resolve rather than simply report network problems.

• Applications Support: Education, Development, and Integration
  Progent's Applications Consulting Group offers online professional consulting expertise and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Project, Office Word, and Office Excel. For more about Progent's consulting, custom development, and training services, visit Progent's Applications Experts Team.

• Centralized and Automated Management of Hybrid Cloud Environments
  Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center2, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

• Online IT Infrastructure Monitoring Support
  Progent offers organizations in Colorado Springs Colorado remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to fit your business so that your network maintenance is proactive rather than reactive. By spotting possible problems before they cause downtime, remote monitoring can head off inconvenient and costly service failures. Progent can also deploy network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or networks powered by a variety of platforms.

Even if your Colorado Springs business relies on a local freelance support technician or maintains a full time organization that can deal with the majority of network problems, Progent's Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the experience to resolve sudden system emergencies or especially tough integration projects.

Features of Progent's Online Computer Services for Colorado Springs Colorado
Progent's phone help, Internet-based troubleshooting, network security consulting, and network administration services give companies in Colorado Springs Colorado unparalleled leverage for your support budget. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk call center support and network administration, Progent's experts can provide your office enterprise-level network support while permitting you to eliminate the cost and administration overhead of running a full-service internal IT staff. Highlights of Progent's National Remote Support program include:

• Fast Telephone Access to Microsoft Certified Professionals
  Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Colorado Springs Colorado and is also ideal for customers in geographic regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a broad selection of Microsoft support utilities, technical information, and continuing training.

• Per Minute Rates to Minimize Expenses
  Progent offers online support on a minute-by-minute basis, so you are billed only for the services you receive. Progent requires no minimum fee for phone help and requires no monthly retainer for support services provided during regular business hours. This protects you from facing big bills for simple repairs.

• Access to Cisco Certified Network Design Experts
  Progent's certified experts for Cisco offers help from on-staff professionals who have skill in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can provide a CCIE or CCNP to show you how to create high-speed, high-availability, and secure infrastructure for wireline and wireless networking.

• Application Specialists Team
  Progent's basic support services include system integration, MS Exchange expertise, system security design, and Help Desk sharing services. Progent's Application Experts Team can provide in-depth consulting expertise for specific business applications. Support available from the Application Experts Group includes:
  — Dynamics GP/Great Plains Support and Programming
  — Microsoft Office Project and Project Online Training
  — Office 365 solutions support
  — Office Excel and Office 365 Excel Technical Support and Application Development
  — Microsoft Office Word and Office 365 Word Support
  — BI Reporting Consulting and Training
  — Microsoft Power BI Integration Services
  — UNIX, Linux and Sun Solaris Help
  — MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Application Programming and Debugging
  — Oracle Database Administration and Application Development
  — MySQL Management Support and Application Development
  — Apple Mac Help
  — Amazon MWS Software Integration

  By offering a full service centralized source for IT generalists and specialists, Progent can tailor timely, cost-effective, and comprehensive IT solutions that fit the unique requirements of your company.

• Advanced Remote Access Tools
  Protected online access allows Progent's support experts to see precisely what your customers see. This makes it possible to find fast solutions to issues that could otherwise demand an expensive onsite service call. Cutting-edge online connectivity software and experienced technicians together allow Progent to repair most network problems rapidly and economically. Progent is a pioneer in offsite support and remote system monitoring.

• Support for Leading VPN Products
  Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.

• 24-hour Service for High Network Uptime
  For businesses with vital applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure maximum system uptime.

• Help Desk Services
  Progent's Help Desk outsourcing programs are designed especially for budget-conscious organizations whose workers need instant recourse to a Help Desk service with expert phone support and full escalation ability.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT background, refined remote support tools, and understanding of corporate IT allow offices to avoid the limitations associated with excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

• Best Practices
  Progent's staff of Microsoft and Cisco Certified consultants average more than ten years of real-world professional experience, in the trenches of IT support, performing a wide variety of IT projects for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This means that you get not only expert technical capability, but also a consultant with proven approaches for applying technical knowledge to solve real-world network problems quickly.

• Value Pricing
  Progent's pricing model is to charge for phone support and in-person help by the minute. As a result, you owe just for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during normal working hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be forced to permit minor problems to fester.

• Full Documentation of Delivered Services
  Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or local support organizations who offer minimal documentation or details of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation sent by every consultant to each client. The practice of detailing and organizing support records results in more efficient support and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who won't let go of the keys to the kingdom.

• 24x7 Server Monitoring with MS System Center Operations Manager
  Progent is one of the only consulting firms to offer 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.