Immediate Remote Technical Support for Colorado Springs Colorado Computer Networks
Fast Online Support for Colorado Springs NetworksFor businesses in Colorado Springs Colorado, Progent provides online technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided online support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, as well as the assistance of CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic jobs.

Progent's remote support experts provide exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated technology required to solve the majority of network problems quickly. This lowers immediate costs since service calls use up minimal chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your company benefits even more with indirect costs by reducing or eliminating system downtime and related losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote consulting expertise is particularly helpful in environments that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's pricing model for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you are charged just for the support that you receive. Unlike typical remote service companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing eliminate situations where speedy. minor solutions manage to end up as big invoices. Progent's penchant for solving problems efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of customized tools and proven processes which ensure the highest degree of effectiveness for online consulting and repair for computer networks of any size. Progent offers safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's Technical Response Center to connect to your company's system without compromising corporate security.

Progent's sophisticated customer support database application maintains detailed documentation of all service that Progent's customers have received. Progent's team engineers have the benefit of the specifics of all help delivered to every customer by every Progent consultant. This archive of problems and resolutions is structured as a conveniently accessible internal knowledge base that enables Progent's remote technical professionals to share their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with key vendors including Cisco and Microsoft make available additional extensive technical knowledge bases and allow priority access to vendors' in-house engineering staff with the result that Progent's online consulting experts can arrive at the most efficient solutions quickly.

Remote services provided by Progent to customers in Colorado Springs Colorado include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services intended to allow small and medium-size organizations to utilize the same best-of-breed technology used by many of the industry's leading corporations. The ProSight line of IT management outsourcing services covers all critical areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important areas of information technology enables customers to execute major initiatives within budget and on time. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Call Center programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top PSA platform for handling service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk team of experienced network experts offers your clients in Colorado Springs Colorado immediate contact with a dependable support group with years of experience delivering phone support and remote diagnostics for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center the reputation as a key contributor to business efficiency, and Progent's intent is to solve instead of just annotate network problems.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting Team offers phone-based professional engineering support and training in key business application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and training for familiar Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Colorado Springs Colorado online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM for your environment so your IT support is proactive rather than reactive. By anticipating potential trouble spots before they result in crashes, proactive monitoring can avoid disruptive and expensive network failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks based on a mix of operating systems.
How Your Colorado Springs Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Colorado Springs Colorado, Progent's phone-based network support engineers are ready to deliver expert and cost-effective IT support the moment your business needs it. Long experience providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access tools to solve computer problems quickly while avoiding the cost and lost time associated with in-person service visits.

Even if your Colorado Springs office deals with a local freelance support technician or maintains a full time organization that can handle typical network issues, Progentís Microsoft certified consultants are available to offer an easy and transparent remote extension of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to address sudden network crises or especially challenging integration projects.

Features of Progent's Remote Network Support for Colorado Springs Colorado
Progent's online help, Internet-based repair, network security expertise, and network administration services offer businesses in Colorado Springs Colorado unparalleled leverage for your support investment. Whether you need one-time telephone help and Internet-based troubleshooting or full-time Help Desk call center support and network administration, Progent's experts can provide your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT experience, fine tuned support software, and understanding of corporate IT enable companies to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



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    Progent's Cisco CCIE network experts can help your business to set up, manage, update and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall support, Meraki and Aironet Wi-Fi access point support, Cisco IP phone consulting, and CUCM/CallManager software expertise.

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    Progent offers fast remote access to Cisco CCIE networking experts. Progent's CCIE consultants can connect to your network via powerful remote diagnostic utilities to provide fast and affordable troubleshooting and remediation of critical network infrastructure problems.

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    Microsoft SQL Server 2000 is a complete, web-aware database and data analysis solution that opens the door to the rapid creation of a new generation of high-end programs that can provide your business a significant competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the ability to query across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft integration, ensures you success in planning, installing and managing Microsoft SQL Server applications that are well connected with other applications based on Microsoft's .NET environment.

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    Progent's Microsoft-certified consultants can help organizations of any size to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage systems, and libraries; plan, integrate, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive monitoring. Progent can assist your business to upgrade from a legacy release of System Center Virtual Machine Manager or from a third-party management platform, and Progent can help you to optimize and troubleshoot your current SCVMM 2012 ecosystem so you get the highest possible return on investment.

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    Cisco's Meraki line of access and distribution switches are intended for sites that go from branch offices to campuses. Progent's Cisco-certified consultants can provide cost-effective remote expertise to assist you to plan and deploy a productive network architecture based on Meraki switches, simplify network administration with Meraki's cloud-based management tools, configure policies to maintain compliance, develop and validate a disaster recovery plan, and troubleshoot issues associated with any aspect of your Meraki ecosystem. Progent can also assist your company to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to create a unified networking infrastructure.

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    Progent's Cisco CCIE-certified SIP integration experts can help you to design, deploy, manage, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks and offer cost-effective remote or onsite expertise to assist businesses to migrate efficiently to a productive unified communications network that delivers fast ROI. Progent's certified Microsoft unified communications consultants can assist you to set up connections between Cisco's CUBE SBC and Microsoft's rich media platforms such as Skype for Business Server or Lync for access to a SIP-based IP PSTN trunk.

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    Progent's Microsoft and Cisco certified experts offer three service programs to help medium-size and large businesses develop a cost-effective and successful internal Computer Support Help Desk Call Center. Progent's help desk consulting services include ROI evaluation, process analysis and enhancement, executive reporting, training of internal personnel, and documentation of procedures. Progent's Software Selection and Deployment Services help businesses analyze the various top level Help Desk application programs on the market and determine which products may be too costly, lack critical functions, or align poorly with your organization's corporate culture. Progent also provides short-term staffing for organizations who need to augment their internal Help Desk team for special projects or to substitute for vacationing or incapacitated personnel.

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    Progent's Microsoft authorized Consultants offer three ways to help medium-size and large businesses create an efficient and productive in-house Computer Support Help Desk Call Center. Progent's help desk consulting services include ROI evaluation, process analysis and enhancement, executive reporting, training of internal staff, and documentation of procedures. Progent's Software Selection and Deployment Services help businesses sift through the numerous top level Help Desk software packages on the market and decide which packages may be excessively costly, lack critical features, or align badly with your organization's business goals. Progent also provides short-term staffing for companies who want to reinforce their internal Help Desk team for special projects or to fill in for absent or incapacitated workers.

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    Application Publishing with Internet Security and Acceleration Server 2006 allows greater protection of intranet applications while supporting enhanced productivity by making these applications accessible to legitimate remote users. ISA Server can protect corporate applications, services, and data throughout all network components with stateful packet inspection and powerful publishing wizards. Progent's Microsoft-expert Internet Security and Acceleration Server 2006 experts can help you design, deploy, set up, and maintain ISA Server on your system so your company achieves a smart and affordable balance of protection, convenience, and performance.

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    For small organizations considering Progent's network support outsourcing, consulting, or technical support offerings, phone 800-993-9400 or e-mail information@progent.com.

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    Progent can provide the expertise of CISM Certified security consultants. The Certified Information Security Manager (CISM) committee defines the core capabilities and global standards of skill that information security professionals are expected to learn. It provides executive management the confidence that those who have earned their CISM credential have the experience and capability to provide efficient security administration and consulting services.

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    Progent can supply small companies with an IT management professional who can function as a part-time Chief Information Officer. This part-time CIO can provide long-term direction to help you deploy appropriate technology to improve business processes so they align better with your business objectives. Your company can develop and implement a well thought out IT plan without absorbing the expense of a full-time senior IT executive.

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    ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of the time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it.

  • Top Certified Microsoft Partner Information Technology Consulting Companies Microsoft Certified Partner Software Consulting Services
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