Fast Remote Technical Support for Colorado Springs Networks
For companies located in Colorado Springs or anywhere in the state of Colorado, Progent provides remote help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, as well as the assistance of CISSP-accredited cybersecurity experts to help with high-level security design and diagnostic issues.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to solve most network issues quickly. This lowers immediate expenses because solutions require fewer chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your location. Your company benefits additionally in incidental costs by minimizing or avoiding system downtime and associated costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online technical support experience is especially valuable for businesses that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.
Progent's billing policy for remote support is designed to leverage your network support investment. Progent charges by the minute for phone consulting, so you are charged only for the services that you actually get. Unlike typical remote service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing eliminate situations where speedy. minor fixes manage to turn into substantial invoices. Progent's skill at handling technical issues efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized tools and proven processes which permit the maximum degree of efficiency for online technical support and troubleshooting for computer systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's remote service group to interface to your network without compromising system security.
Progent's proven customer support database system includes extensive documentation for the service that Progent's customers have received. Progent's staff service personnel have the benefit of the history of services rendered to each Progent client by any engineer. This history of trouble tickets and fixes is stored as an easily accessible support knowledge base that permits Progent's remote technical experts to share their knowledge with the whole team to make sure that the quality of Progent's support improves over time. Progent's high-level accreditations and close associations with important technology companies such as Cisco and Microsoft make available additional vast support knowledge bases and permit quick response from manufacturers' in-house support staff with the result that Progent's remote service specialists are able to come up with the best solutions in the least time.
Remote services offered by Progent to customers in Colorado Springs and anywhere in the state of Colorado include:
Certified MS Windows Experts
Progent's Microsoft-certified online support engineers offer computer system problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop support services to help you business to deploy, integrate, repair, and administer workstations and laptops powered by Windows. Progent's desktop consulting services include offering Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure professionals, and validates a person's network technology skills at the expert level. Cisco CCIEs can resolve the most difficult issues occurring in network planning, deployment, administration, compliance, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software updates. CCIEs are an excellent cost-effectiveness because their deep expertise enables them to find solutions for problems quickly. In typical cases, less seasoned service providers can struggle for many hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE consultants can tie into your computer system using advanced remote troubleshooting technology in order to provide efficient, safe, and economical diagnosis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's popular selection of infrastructure appliances by providing consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISM and CISSP security and compliance consultants offer a variety of security services to bolster the immunity of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or help your company to recuperate rapidly after a serious penetration. Security support services available from Progent include: in depth data security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm assaults; installing firewalls; establishing safe techniques for off-site and mobile communication; securing your email system against viruses, spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting support to help organizations of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine local resources along with cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering applications and services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote support services to cover a broad spectrum of computer technologies such as system architecture, messaging solutions, system and process security, plus UNIX and Windows integration. For server hardware economization and simplified management in environments that include Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy systems to Windows or Linux-based environments. Progent's group-based approach to resolving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Major Linux platforms for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services covers all key aspects of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, optimize and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your Progent engineering consultant so any potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these important fields of information technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Colorado Springs Business Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk support alternatives for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk team of veteran information technology consultants gives your computer users in Colorado Springs or anywhere in the state of Colorado rapid assistance from a dependable technical support group with substantial background delivering telephone-based help and online repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a major driver of company productivity, and Progent's goal is to solve and not simply record network issues.
- Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Team can supply remote professional consulting support and training in key application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's expertise, customization, and training services, visit Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Colorado Springs, or anywhere in the state of Colorado, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to suit your business so that your network maintenance is proactive rather than reactive. By spotting potential trouble spots before they cause network outages, automated monitoring can avoid inconvenient and costly service failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or networks that support a variety of operating systems.
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.
For companies and startups in Colorado Springs or anywhere in the state of Colorado, Progent's online computer support specialists can provide effective and affordable IT help the moment your business requires it. More than a decade of providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to repair network problems rapidly while avoiding the cost and lost time associated with in-person support visits.
Even if your Colorado Springs company relies on a local freelance consultant or employs a full time IT staff that can deal with typical computer problems, Progentís Microsoft certified consultants can offer an easy and transparent remote extension of your local resources for situations when your usual IT support personnel either don't have the time or the knowledge to fix unexpected system emergencies or especially complicated integration projects.
Advantages of Progent's IT Support for Organizations in Colorado Springs
Progent's online technical help services enable your Colorado Springs organization to enjoy the benefits of timely, enterprise-grade IT support without the expense of maintaining a full-time IT organization. Your information system will acquire added strategic worth by being increasingly reliable, efficient, and secure. Benefits to your business include:
- Convenient remote expansion of your local IT resources
With most businesses in Colorado Springs and throughout Colorado, local network support providers, whether represented by freelance consultants or an in-house IT staff, can resolve typical network issues. On the other hand, serious problems can occur when local support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your onsite support technicians. In these situations, Progent's online support specialists provide a convenient, quick, and budget-friendly way to augment your local resources and to transfer useful knowledge to increase your capability to deal with downstream problems in-house.
- Reduced Reliance on Individual Consultants
For IT maintenance, smaller organizations often rely on individual freelance consultants. While independent consultants have smaller overhead than larger support organizations and can afford to charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the absence of fallback personnel may require your business to go without assistance during an emergency. As your company grows, network downtime and trouble with critical applications are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of backup service experts to insure your IT system stays available.
- Build a Scalable Basis for Smooth Growth
Organizations typically start with an IT system created on a modest budget. Without a scalable framework, band-aid repairs often get thrown on top of an unstable foundation. As a network grows, stability and expandability issues can impede the productivity of the organization. These poorly built environments need careful analysis, smart strategic planning, and broad-based IT expertise to evolve to a system infrastructure that can provide the stable foundation to handle vital business demands and facilitate future growth.
- Interact with Solution Providers Rather Than Product Resellers
Smaller organizations need advice and technical education to negotiate an ever more complex array of technology alternatives capable of promoting business success and improving efficiency. These companies do not need a computer engineer who is trying to resell a certain vendor's technology. Network consulting and product selling can lead to a scenario where the proposed
solution is built around a predetermined technology instead of the genuine requirements of a business. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to match technical expertise with the best interests of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical experience, fine tuned remote support software, and understanding of enterprise networking enable businesses to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Start Getting Online Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional background, in the trenches of IT service, executing a wide range of technical tasks for a large mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support staff. This means that you get not only expert IT capability, but also a consultant with proven methods for applying technical knowledge to solve actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person help by the minute. Consequently, you are billed only for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services delivered during normal business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick fixes so you won't be tempted to allow simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small service firms who provide scant documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports transmitted by each consultant to every client. The discipline of detailing and archiving support records allows more effective support and eliminates a variety of common problems such as when a support client is effectively held captive to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer round-the-clock network monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your IT network from painful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.