Fast and Affordable Remote Troubleshooting for Colorado Springs Colorado IT Networks
Urgent Phone Consulting for Colorado Springs NetworksFor organizations located in Colorado Springs Colorado, Progent provides remote support for information systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the services of CISA and CISSP-certified security experts to handle high-level security design and troubleshooting issues.

Progent's remote technical support experts offer exceptional value because they have the practical background and are equipped with the sophisticated technology necessary to resolve the majority of network issues rapidly. Efficient support reduces direct expenses because service calls use up fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization saves additionally with indirect expenses by minimizing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote technical support experience is particularly valuable in environments that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's pricing policy for online help is designed to leverage your network support investment. Progent charges by the minute for phone consulting, so you are invoiced just for the support that you receive. In contrast to typical online service firms, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing eliminate situations where speedy. minor fixes manage to end up as substantial tabs. Progent's skill at disposing of technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a collection of customized tools and proven processes that ensure the highest degree of efficiency for remote engineering help and repair for IT networks of all sizes. Progent provides protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's online support team to link to your network remotely without compromising corporate security.

Progent's powerful customer support database application maintains extensive documentation of the support that Progent's clients have received. Progent's team consultants have the benefit of the records of services provided to every client by any engineer. This archive of anomalies and resolutions is stored as a conveniently searchable support knowledge base that enables Progent's online technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and close relationships with important technology companies such as Cisco and Microsoft open up other vast support knowledge bases and allow priority access to vendors' internal product engineers so Progent's online service specialists are able to come up with the most efficient solutions promptly.

Remote support services available from Progent to companies in Colorado Springs Colorado include:

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services designed to enable small and mid-size businesses to utilize the same best-of-breed technology deployed by some of the industry's top corporations. Progent's ProSight portfolio of network monitoring and management services addresses all critical areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the entire malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup operations and allow transparent backup and rapid recovery of vital files/folders, applications, images, and VMs. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, user error, malicious employees, or software glitches. Managed services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT network. In addition to maximizing the protection and reliability of your IT network, Progent's software/firmware update management services allow your IT staff to focus on line-of-business initiatives and activities that deliver maximum business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a protected application and give your password you are requested to confirm your identity on a unit that only you have and that uses a separate network channel. A wide range of out-of-band devices can be utilized for this second form of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register several verification devices. To find out more about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth reporting utilities created to work with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Progent's charges for ongoing consulting projects are determined based on the qualifications of the consultants required. Progent's background in these important areas of computer technology allows clients to execute critical projects economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk consulting support can support you in creating an efficient new Help Desk Call Center or revamping your current organization, evaluating or enhancing Help Desk application software to meet the special requirements of your business, or adding occasional phone support staff to reinforce your internal Help Desk team to handle demanding situations such as software migrations, major updates, or installing brand new business software.

    Progent's Help Desk team of veteran network experts offers your computer users in Colorado Springs Colorado instant assistance from a large support resource with extensive background offering telephone-based consulting and online troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a significant driver of company efficiency, and Progent's aim is to fix rather than simply track network issues.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Group offers phone-based advanced engineering support and education in key application areas that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and training for Microsoft applications including CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more on Progent's expertise, programming, and education services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center2, expand or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Colorado Springs Colorado online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to suit your business so that your IT support is proactive rather than reactive. By exposing potential problems before they grow into network outages, remote monitoring can ward off disruptive and expensive information system crises. Progent can also assist with system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or networks that support a mix of operating systems.
How Your Colorado Springs Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent. For companies and startups in Colorado Springs Colorado, Progent's online network support specialists are ready to provide expert and cost-effective IT help whenever your business requires it. Over 20 years of providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine remote access tools to solve computer problems quickly while eliminating the cost and lost time associated with in-person service visits.

Even if your Colorado Springs company relies on a regular independent consultant or employs an in-house organization that can handle day-to-day computer problems, Progent's Microsoft and Cisco certified engineers can offer an easy and seamless virtual extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the experience to fix sudden system crises or especially complicated integration projects.

Advantages of Progent's Network Help for Organizations in Colorado Springs Colorado
Progent's online technical help services allow your Colorado Springs company to enjoy the benefits of timely, expert IT support without the expense of managing a full-time IT staff. Your information system will derive greater business worth by being more available, efficient, and secure. Advantages to your business include:

  • Convenient remote extension of your local support resources
    For most organizations in Colorado Springs Colorado, nearby computer support resources, whether made up of outside consultants or an internal maintenance staff, can take care of typical technical problems. On the other hand, IT crises can spring up when your regular resources are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your usual support personnel. In these cases, Progent's on-call service professionals give you an easy, fast, and affordable way to augment your regular resources and to transfer useful information to increase your capability to handle future issues locally.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller businesses commonly depend on independent freelance service providers. While independent service people carry less overhead than big service firms and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in class, the lack of backup help may force your business to go without help during an IT crisis. As your network expands, system unavailability and trouble with critical applications are more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of reserve service expertise to insure your network stays available.

  • Build a Solid Foundation for Smooth Expansion
    Companies typically begin with an information architecture implemented on a modest budget. Lacking a scalable infrastructure, band-aid repairs can get thrown onto an unstable foundation. When a company grows, reliability and scalability problems can hinder the productivity of the organization. Such badly built environments need proper analysis, smart strategic planning, and extensive IT expertise to upgrade to a network architecture that can provide the solid foundation to meet current business requirements and facilitate future expansion.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller offices need advice and technical training to negotiate an ever more complex maze of technology options available for accelerating business growth and improving productivity. They hardly need a network engineer who is trying to resell a specific vendor's technology. Network consulting and product sales can result in a situation where the proposed solution is built around a predetermined technology rather than the genuine requirements of a business. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to match IT expertise with the real needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical experience, fine tuned support tools, and familiarity with corporate IT enable businesses to escape the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

How Does Our Company Start Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.

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    Progent's Windows 11 experts offer an array of services to support Windows 11 including Microsoft 365 integration, mobile device management, telecommuter access, data and identity security, automated deployment, and Help Desk services.

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    Progent's Wi-Fi site survey services make it easy to plan, implement and troubleshoot a Wi-Fi network optimized for your environment, providing you a wireless solution that has the reception, performance, capacity, data protection, and hand-off capability your company needs.

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  • Consultant Services Database Administration
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    Progent's Microsoft-certified relational database developers can provide businesses of any size online DBA and programming services for leading RDBMS platforms including MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting support offered by Progent include software installation and integration, database design and programming, administration services, synchronization strategies, capacity planning, tuning, data migration, information security, backup/restore options, troubleshooting, and webinar training.

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    Progent's Disaster Recovery/Business Continuity (DR/BC) specialists offer extensive backgrounds assisting small and mid-size businesses to reduce system downtime by offering affordable online consulting services for disaster recovery/business continuity planning, fault-tolerant network design, backup/restore systems, and transparent system maintenance. Progent's business continuity consultants can help you to plan and test an efficient business continuity plan that matches your business goals and IT budget. Progent's disaster recovery engineers can help you to architect, implement, and maintain resilient technologies such as redundant Internet access, virtualization, fail-over clustering, load balancing, transparent off-site backup, and geographically dispersed hot backup centers.

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    Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that utilize local IT assets as well as one or more cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration services that include Azure hybrid cloud design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has two decades of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.

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    Progent's Cisco-Premier network consultants offer professional PIX Firewall support services covering design, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector threat security, and safe access services. Ranging from compact, easy-to-install desktop appliances for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls provide a sensible level of protection, performance and availability for business environments of all sizes. PIX firewalls are based on a proven, specially designed platform, PIX OS, avoiding potential OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated security and networking services, including powerful application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and flexible administrative solutions. Progent's Cisco experts can help you select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent's Cisco Catalyst 9100 Series 802.11ax Wireless Access Point experts offer affordable remote and onsite support for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).

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    Progent can assist small and medium-size organization to plan, configure, validate and manage backup/restore solutions needed to support at-home workers.

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    Progent's Microsoft-certified engineers offer in-depth expertise in implementing, operating and troubleshooting all versions of Microsoft Project, Project Server, and Project Online and can deliver a broad variety of affordable remote consulting services following industry best practices to assist organizations of any size to receive all the advantages of this leading platform. Services offered by Progent include solution planning, installation and migration, strategies for safe collaboration among onsite and offsite users, network optimization, and customized online training.

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    Progent's Microsoft-certified consulting experts have more than a decade of experience designing, implementing, enhancing and repairing System Center Operations Manager solutions and can provide organizations of any size advanced remote or on-premises consulting support for SCOM 2012. Progent can help your company to plan a topology for SCOM 2012 servers that delivers the responsiveness and availability needed to watch over your IT resources effectively, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs based on leading practices for tracking network fabric and both Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or on-premises troubleshooting to assist you to remediate critical issues uncovered by Microsoft SCOM 2012.

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    Progent's Cisco-certified CCIE network infrastructure experts can assist you to set up, manage, upgrade and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall support, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone expertise, and CUCM/CallManager software expertise.

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  • 24/7 Hybrid cloud solutions Consult
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    Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine local resources as well as one or more public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Microsoft Azure enterprise hybrid cloud planning and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has 20 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.

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    Progent can assist small and medium-size companies to implement and debug conferencing applications to allow their remote workforce to collaborate productively with colleagues and customers.

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    Citrix offers a comprehensive line of products that deliver enterprise-class manageability, scalability, and performance for server virtualization and for centralized distribution of virtual Windows desktops and applications. For distributing virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For making and managing virtual servers, Citrix offers XenServer and Citrix Essentials. Progent's Citrix-certified consultants can help your company to evaluate the business advantages of Citrix virtualization products and show you how to plan, validate, deploy, troubleshoot, and maintain Citrix virtualization platforms.

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    Cisco's wireless IP phones are hardened wireless devices designed for workers who are mobile within campus, warehouse, retail or other environments where IT management requires user endpoints that offer more administrative control, data security and ruggedness than is possible with the Bring-Your-Own-Device style of mobile communications. Integration of Cisco's wireless IP phones usually demands that you configure and fine tune many key pieces of your Wi-Fi infrastructure such as wireless access points, routers, wireless LAN controllers, and management software. Progent's Cisco-certified experts can provide remote and onsite support to help your organization create and maintain a Cisco wireless IP phone solution by delivering integration services that can range from debugging the set up of a wireless IP phone or AP to providing project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.

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    Progent can help you to design a migration to Microsoft Teams from Skype for Business Online or Lync Server and install, administer, and troubleshoot a cloud or hybrid deployment of Microsoft Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange, SharePoint Online, and your phone system.

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  • MCSE Expert Certified PowerPivot for Excel Technology Consulting SQL Server 2012 Performance Tuning Online Troubleshooting
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    Progent can help your IT team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that utilize on-premises IT assets as well as one or more public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud integration services such as Azure hybrid cloud planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has 20 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.

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  • Company-wide Standards for Best Practices System Support
    Support Consultant Access to External Support Databases

    Progent's team of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on professional experience, at the forefront of network support, performing a wide range of IT tasks for a large mix of clients. Each Progent consultant shares a proven collection of individual best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting staff. This means that you get not just world-class technical skills, but also a support engineer with field-tested methods for using technical knowledge to repair real-world IT problems quickly.

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    Progent's short-term staff augmentation services allow you to meet the need for IT support personnel without dealing with the costs and delays that come with identifying and hiring experienced technical workers and without adding to your permanent workforce.

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  • Immediate SharePoint Server 2013 On-site Technical Support
    Microsoft Office SharePoint Server 2019 On-site Technical Support

    Progent's Microsoft-certified consultants can help you rationalize the economic justification for implementing SharePoint Portal Server 2007, consult with you on the most appropriate version of Microsoft SharePoint Server for your application, provide setup and deployment services, help you to install Microsoft SQL Server as a back-end database, improve your network integrity, integrate your standard and custom application programs to operate with SharePoint 2007, develop a comprehensive security plan that includes portal solutions, and deliver troubleshooting and Help Desk services.

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    Progent's Cisco-certified CCIE networking experts can help you to configure, manage, update, optimize and debug Catalyst switches. Progent can also help your business to enhance the security of Catalyst switches and migrate efficiently from outdated appliances to current models.

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    Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable and safer AD environment. Both versions also offer the ongoing benefits of advanced remote network monitoring and management technology. These advantages can include simpler management, better compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime.

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    Microsoft SQL Server 2005 offers powerful, familiar tools to computer experts as well as to information workers, lessening the difficulty of designing, deploying, administering, and accessing enterprise data and database applications on platforms ranging from mobile devices to corporate data networks. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 call for a network consultant with real-world experience and wide knowledge in designing and building information-based, comprehensive business technology solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft integration, ensures you success in planning, configuring and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.

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    Barracuda Backup is an affordable, subscription-based backup and disaster recovery platform for small and medium-size businesses. A Barracuda Backup solution can incorporate a purpose-built hardware appliance built by Barracuda or a software-based appliance with comparable features but which utilizes your own storage infrastructure. Barracuda Backup protects critical company data produced on-premises, at one or multiple remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a wide range of consulting support services to help you to plan, configure, operate and troubleshoot a BDR solution built on Barracuda Backup.

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    Progent applies no initialization charge and asks no monthly commitment for support services provided during regular business hours. Progent's one-minute granularity does away with big bills for quick repairs so you will not be tempted to allow simple problems to stay unaddressed.

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    Progent's Microsoft-certified consultants offer small and medium sized companies IT consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, teams and data. SharePoint Portal Server provides a common location for your employees or customers to access, organize, share and interact with relevant information, documents, and applications and to interact with one another. It allows faster and more intelligent decisions, more effective access across teams and more streamlined business practices. The primary goal of SharePoint Server is to bring together, in a relevant way, all of the many sources of knowledge available within and without an organization. Windows SharePoint Services join employees, clients, teams and projects with the information they've created in a manner that makes data easy to locate, retrieve and apply.

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    Progent's Microsoft-certified SQL Server developers and DBAs can provide online expertise to assist businesses of all sizes to build, manage, and maintain applications powered by the Microsoft SQL Server platform and .NET framework. Progent's SQL Server consultants can provide help with any phase of application development in solutions that range from small office databases to VLDB applications and data warehousing.

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    Progent's Ekahau-certified Wi-Fi site design experts can help your business to design, deploy, optimize, manage and debug a Wi-Fi solution customized for your environment. Progent offers online or onsite support for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for on-premises RF signal analysis, Ekahau Analyzer for troubleshooting RF issues, and Ekahau Insights for tracking the health of multiple Wi-Fi sites.

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    For enterprises with branches in or any region covered by Progent's consultants, Progent's Microsoft-Certified IT support professionals and authorized Cisco network specialists offer a variety of network consulting services including project planning, SOX compliance, office relocations, enterprise security, system design, local or phone-based emergency support, and troubleshooting for colocation hosting environments. A Progent IT consultant can help you plan a multi-office information system that makes smart use of colocation facilities and Internet data centers. Progent's Microsoft Certified engineers can help major corporations design, integrate and maintain major rollouts of updated releases of Microsoft products including Enterprise Active Directory, Microsoft Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise Windows. Progent's CCIE and CCNP experts can help you deploy Cisco products for connectivity solutions that incorporate simple, high-performance, integrated, and wireless networking.

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  • Les Kent has a 35-year history of successful network integration, business management, sales, and operations. He has shown a talent for developing elegant IT solutions while working as a network architect, programmer, project manager, deployment consultant, and troubleshooter for small businesses, new ventures, and global corporations.

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    Progent imposes no minimum fee and requires no retainer for services provided during regular business hours. Progent's small granularity eliminates big invoices for fast repairs so you will not be forced to allow less critical problems to fester. .

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    For medium-size businesses looking for IT consulting services, Progent offers an array of options including local service, remote support, phone-based Call Center, 24x7 support with remote network monitoring, emergency staff augmentation, business relocation services, application development, and professional consulting. For medium-size businesses in California or other regions covered by Progent's field engineers, Progent offers expert onsite help for fixing network problems quickly and affordably.

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    Progent's Windows consulting experts can help businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from any older version of Windows. Remote and onsite evaluation and upgrade support for Windows 10 provided by Progent's consultants include Return on Investment estimates, project management, compatibility testing, pilot systems, virtualization strategies, Cloud solutions, mobile device management and synchronization, telecommuter access, data and identity security, automated deployment and administration, network design, wired/wireless convergence, disaster recovery planning, custom training for IT support staff and users, and ongoing consulting support.

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  • Cisco VoIP Phones and IM IT Services
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    Progent's Cisco certified networking consultants can provide high-level support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.

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    If your company runs a Solaris environment or a multi-OS computer system, Progent's CISM, CISSP and ISSAP-certified consultants can help your whole organization in a broad range of security topics including security management procedures, security design and strategies, connection management products and techniques, software development security, operations security, hardware security, communications, infrastructure and Internet security, and workplace recovery planning. CISM, CISSP and ISSAP define the basic skills and international standards of performance that information security managers are expected to possess. These accreditations offer IT management the assurance that consultants who have achieved their CISM or CISSP qualification have the background and theory to offer effective security support and engineering help.

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