Fast Online Support for Colorado Springs IT Networks
For businesses in Colorado Springs or anywhere in the state of Colorado, Progent provides online help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified engineers have provided remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging networking issues, as well as the services of CISSP-qualified cybersecurity experts to handle advanced security architecture and troubleshooting jobs.
Progent's online technical support engineers provide exceptional value because they have the practical experience and are equipped with the sophisticated tools needed to solve most information system problems rapidly. This lowers immediate expenses since solutions use up minimal chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company benefits additionally in indirect expenses by minimizing or avoiding network downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote technical support know-how is especially important for businesses that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an option.
Progent's billing model for remote support is structured to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you are billed just for the services that you actually get. In contrast to many remote service firms, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and clean policy for pricing prevent situations where speedy. minor repairs manage to end up as big tabs. Progent's penchant for dealing with technical issues efficiently means you saves money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an array of optimized technologies and field-tested methodologies that promote the highest level of efficiency for remote technical support and repair for IT systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's online support team to link to your computer system remotely without violating corporate security.
Progent's advanced technical support reporting application includes extensive documentation of all support that Progent's clients have received. Progent's staff engineers have access to the specifics of services provided to each Progent client by every Progent consultant. This history of trouble tickets and solutions is stored as a readily exploitable proprietary database that enables Progent's online support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's extensive list of certifications and working associations with key industry leaders including Cisco and Microsoft make available additional extensive support knowledge bases and permit fast access to vendors' in-house engineering staff so Progent's online consulting specialists can find optimal solutions promptly.
Online support provided by Progent to clients in Colorado Springs and throughout the state of Colorado include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-qualified online support experts can provide network troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help your company with a wide range of platform support services including
Windows Server 2016 migration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server development,
Microsoft Skype for Business migration consulting, Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server maintenance,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable desktop consulting and support services to assist your company to install, configure, repair, and administer workstations and notebooks powered by Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking engineers, and validates a person's technical knowledge at the master level. CCIEs know how to handle the most difficult challenges surrounding network design, installation, administration, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS Software network management utilities and coming up with workarounds or locating software patches. Cisco CCIEs offer exceptional cost-effectiveness because their deep expertise allows them to fix problems quickly. In many instances, less seasoned consultants can struggle for hours or even days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE engineers can connect to your network using sophisticated on-line support technology in order to provide quick, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer expertise in the entire range of Cisco's popular selection of connectivity products by delivering consulting services that include:
CISM and CISSP Certified Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of security solutions that can bolster the immunity of your Microsoft Windows, macOS and OS X, Linux environment against assaults or assist your company to recover quickly after a damaging breach. Security solutions offered by Progent include: comprehensive information security assessment using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious assaults; installing firewalls; building safe mechanisms for off-site and mobile communication; protecting your messaging system against viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize physical IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for restoring services rapidly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer remote support services to address a broad range of information technologies such as network infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in environments that include Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with transitioning from older applications to MS Windows or Linux-based solutions. Progent's team-based methodology for solving technical problems promotes quick escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can offer urgent phone-based help diagnosing problems affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the world's leading corporations. Progent's ProSight portfolio of outsourced network management services covers all key aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast restoration of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to provide centralized management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, optimize and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract IT projects. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these special fields of information technology enables clients to complete critical initiatives economically and on time. Progent's special remote engineering services include:
How Your Colorado Springs Business Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Call Center programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are ideal for companies who lack the budget to assemble and manage an in-house Help Desk Call Center but who require fast access to an efficient Help Desk with professional phone assistance plus the ability to escalate complex problems to high-level engineers.
Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk Call Center or enhancing your current organization, evaluating or enhancing Call Center software to address the special requirements of your corporation, or providing occasional online staff to work with your in-house Help Desk group during unusually busy events such as software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk staff of seasoned information technology professionals provides your customers in Colorado Springs or anywhere in the state of Colorado instant communication with a dependable technical support group with extensive experience delivering telephone-based help and online troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center recognition as a crucial contributor to business productivity, and Progent's policy is to fix instead of just record IT issues.
- Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group can supply remote professional engineering support and education in special business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Colorado Springs, or anywhere in the state of Colorado, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your environment so your IT support is proactive rather than reactive. By anticipating potential trouble spots before they grow into crashes, proactive monitoring can ward off inconvenient and costly network failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that support multiple operating systems.
To get in touch with Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Colorado Springs or anywhere in the state of Colorado, Progent's online computer support specialists can provide effective and affordable system help the instant your organization requires it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair network problems quickly while eliminating the expense and lost productivity that comes with on-site support calls.
Even if your Colorado Springs organization has a local independent support technician or maintains a full time organization that can deal with common computer issues, Progentís Microsoft certified consultants can offer an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to deal with sudden network crises or especially complex integration projects.
Benefits of Progent's IT Support for Offices in Colorado Springs
Progent's remote technical help services allow your Colorado Springs company to experience the benefits of timely, enterprise-class IT support without the cost of maintaining an in-house IT organization. Your information system will derive added strategic worth by being increasingly available, efficient, and secure. Advantages to your company include:
- Seamless remote expansion of your local IT resources
For most businesses in Colorado Springs or anywhere in Colorado, nearby network service resources, whether made up of freelance consultants or a full-time IT staff, can take care of typical technical problems. However, major troubles might spring up when local support personnel are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your local support technicians. In these situations, Progent's on-call support experts provide an easy, quick, and affordable solution to augment your local help and to pass on useful knowledge to improve your capability to handle future problems in-house.
- Reduced Reliance on Individual Consultants
For network maintenance, smaller companies commonly rely on independent freelance service providers. Although freelance service people have less internal costs than larger consulting organizations and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the lack of reserve help may require your business to wait for help during an IT crisis. As your business grows, network unavailability and trouble with critical applications become more expensive. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of backup support experts to make sure your IT system remains available.
- Create a Solid Basis for Seamless Growth
Organizations typically start with an information architecture created on a shoestring budget. Without a proper framework, slap-dash repairs often get piled on top of a weak foundation. When a network grows, reliability and scalability problems can hinder the productivity of the business. Such poorly built environments require proper analysis, intelligent strategic planning, and wide technical knowledge to upgrade to a system architecture that can provide the solid foundation to handle vital business requirements and simplify future growth.
- Work with Problem Solvers Instead of Product Resellers
Smaller businesses require guidance and technical education to navigate through an increasingly complicated maze of product options available for promoting business growth and enhancing efficiency. Businesses do not need a network engineer who is motivated to resell a specific vendor's technology. Network consulting and product sales can result in a situation where the proposed
solution is designed around a profitable technology instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to align technical expertise with the real interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT expertise, refined remote support tools, and understanding of enterprise networking enable companies to escape the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Technical Support from Progent?
- In-depth Expertise in Microsoft's Complete Family of Servers
Progent can provide in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 integration, Windows Server 2003 maintenance, MS Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online service and on-site help by the minute. As a result, you are charged exclusively for received services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no retainer for support services provided during normal working hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick repairs so you will not be tempted to permit simple problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or local support organizations who provide minimal documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports sent by every consultant to each client. The practice of documenting and organizing service records results in more efficient service and eliminates a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 network tracking services based on MS System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.