Fast Remote Support for Colorado Springs Colorado Information Networks
Urgent Phone Support for Colorado Springs NetworksFor companies located in Colorado Springs Colorado, Progent provides remote help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging networking issues, plus the services of CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support engineers provide exceptional leverage due to the fact that they have the practical background and are equipped with the advanced tools necessary to resolve most information system problems quickly. This lowers direct costs because solutions use up fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization benefits even more in indirect expenses by reducing or eliminating system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive remote consulting experience is particularly valuable for businesses that rely on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.

Progent's pricing model for online help is designed to leverage your network support investment. Progent bills per minute for phone consulting, so you are billed just for the support that you receive. Unlike typical online service organizations, Progent requires no startup charge or minimum payments. Progent's per-minute billing unit and clean model for pricing prevent scenarios where quick solutions manage to turn into substantial tabs. Progent's skill at solving problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an array of customized tools and field-tested methodologies that allow the highest degree of efficiency for remote engineering help and troubleshooting for computer networks of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's remote service group to link to your computer system without breaching system security.

Progent's advanced customer support reporting application keeps detailed records describing all service that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of services delivered to each Progent customer by any Progent engineer. This database of trouble tickets and repairs is organized as a quickly accessible support knowledge base that enables Progent's online technical engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and working associations with important technology companies including Cisco and Microsoft open up additional massive technical databases and allow fast response from manufacturers' in-house support staff with the result that Progent's online service specialists can determine the most efficient solutions in the least time.

Online support offered by Progent to companies in Colorado Springs Colorado include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology used by many of the industry's top enterprises. The ProSight suite of outsourced network management services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the entire threat lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to provide centralized control and world-class protection for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so all looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology projects. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables clients to execute critical projects within budget and on time. Progent's special remote consulting solutions include:

  • Call Center Support
    Progent's Call Center service options for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting expertise can assist you in creating an efficient new Help Desk Call Center or improving your existing organization, evaluating or enhancing Help Desk application software to address the special requirements of your business, or adding temporary online staff to supplement your existing Help Desk Call Center team during high-demand scenarios like software migrations, mass updates, or rolling out new applications.

    Progent's Help Desk staff of experienced information technology experts offers your customers in Colorado Springs Colorado instant communication with an effective network service group with years of experience providing telephone-based consulting and online troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center the reputation as a significant contributor to business efficiency, and Progent's goal is to fix rather than merely track IT issues.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Group can supply phone-based professional engineering support and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's expertise, programming, and education services, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Colorado Springs Colorado remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your business so your computer support is proactive rather than reactive. By spotting potential problems before they evolve into network outages, system monitoring can avoid stressful and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks powered by multiple operating systems.
How Your Colorado Springs Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Colorado Springs Colorado, Progent's phone-based computer support specialists are ready to provide professional and economical system support the moment your organization needs it. More than a decade of providing remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online access tools to fix computer problems quickly while avoiding the expense and lost productivity associated with on-site support visits.

Even if your Colorado Springs company works with a regular independent consultant or employs an in-house organization that can deal with ordinary computer problems, Progentís Microsoft certified engineers are available to provide a convenient and transparent remote extension of your local resources for situations when your regular service personnel either lack the availability or the expertise to handle unexpected system emergencies or especially challenging integration projects.

Details of Progent's Online Computer Support for Colorado Springs Colorado
Progent's online help, remote repair, network security consulting, and system administration services offer offices in Colorado Springs Colorado the greatest leverage for your support investment. Whether you require one-time phone help and remote network repair or full-time Help Desk call center services and network administration, Progent's experts can provide your business enterprise-level network support while permitting you to eliminate the expense and hassle of running a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical background, fine tuned support tools, and understanding of corporate IT enable companies to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional background, at the forefront of IT service, executing a wide variety of IT tasks for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class IT capability, but also a consultant with field-tested approaches for applying technical knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person help by the minute. As a result, you owe only for received services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no retainer for services provided during normal working hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast fixes so you will not be tempted to permit minor problems to fester.

  • Full Records of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or local support firms who offer scant documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports sent by every staff member to each customer. The practice of detailing and organizing service records allows more effective service and avoids a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of vital service information.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock network tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can save your information network from stressful and expensive service losses.
How Does My Business Start Receiving Online Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.

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    Progent's Microsoft-certified consulting experts have more than a decade of experience designing, deploying, enhancing and fixing SCOM solutions and offer companies of any size expert online or on-premises consulting support for Microsoft SCOM 2012. Progent can assist you to plan an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to watch over your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs based on leading practices for tracking network infrastructure and both Microsoft and third-party apps and services. Also, Progent can deliver fast remote or onsite troubleshooting to assist you to remediate serious problems uncovered by Microsoft SCOM 2012.

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