Fast and Affordable Remote Technical Support for Colorado Springs Colorado IT Networks
For companies in Colorado Springs Colorado, Progent provides remote support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided online support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle challenging networking problems, plus the services of CISA and CISSP-certified security consultants to help with high-level security architecture and troubleshooting jobs.
Progent's online technical support engineers offer excellent value due to the fact that they have the practical experience and have access to the sophisticated tools required to resolve the majority of information system problems quickly. Efficient support reduces immediate expenses since service calls accumulate fewer chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your organization benefits even more in incidental expenses by minimizing or eliminating system outages and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online consulting experience is particularly important for businesses that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's billing policy for online support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe only for the services that you actually get. In contrast to many online service companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing save you from situations where speedy. minor repairs somehow end up as big tabs. Progent's penchant for disposing of problems quickly means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of optimized technologies and proven methodologies which promote the maximum degree of efficiency for remote consulting and troubleshooting for IT systems of any size. Progent provides safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's Technical Response Center to interface to your environment without compromising system security.
Progent's advanced service database system maintains comprehensive histories describing all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of services provided to each Progent client by every Progent consultant. This history of issues and responses is organized as a conveniently accessible internal knowledge base that enables Progent's remote support experts to communicate their experiences company-wide to ensure that the quality of Progent's support improves daily. Progent's extensive list of accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and permit priority response from manufacturers' internal product engineers so Progent's remote consulting specialists are able to come up with the most efficient solutions quickly.
Remote technical support services offered by Progent to businesses in Colorado Springs Colorado include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online service professionals can provide network repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint 2016 migration consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop consulting and support services to assist you company to install, configure, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop support services include offering Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking consultants, and certifies a consultant's networking knowledge at the master level. Cisco-qualified CCIEs know how to handle the most complex challenges associated with network planning, integration, maintenance, security, and repair. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with IOS network management tools and developing alternate approaches or identifying software patches. CCIEs provide excellent cost-effectiveness because their depth of expertise permits them to find solutions for problems rapidly. In many instances, less experienced engineers can struggle for hours or days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can communicate with your computer system via state-of-the-art on-line support technology to provide fast, safe, and affordable analysis and remediation.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
Progent locations in Colorado Springs Metro
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's industry-leading family of networking products by delivering consulting services such as:
CISSP and ISSAP Premier Network Security Engineers
Progent's qualified CISM and CISSP security and compliance experts can provide a range of system protection services to strengthen the safety of your Windows, Apple macOS and OS X, or Linux environment against attacks or help your business to recuperate quickly following a damaging penetration. Security services offered by Progent include: comprehensive network security and compliance audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; integrating firewalls; establishing safe techniques for remote and mobile connectivity; defending your email system from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support services to help companies of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that utilize local IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent process for recovering applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online support services to address a broad spectrum of computer technologies including network infrastructure, email systems, system and operational security, plus UNIX and Windows coexistence. For server economization and easy administration in networks that include Linux-based systems with Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for solving technical problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can offer emergency remote assistance resolving anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology used by many of the world's top corporations. Progent's ProSight line of network monitoring and management services covers all critical areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the entire threat lifecycle including protection, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to provide centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious network management activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your Progent consultant so all potential issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the services of world-class online consulting experts for contract IT projects. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows clients to complete major projects within budget and on time. Progent's project-based remote engineering services include:
How Your Colorado Springs Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk service options for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progent's Call Center consulting services can aid you in establishing an effective new Help Desk Call Center or improving your current organization, evaluating or enhancing Call Center software to meet the special needs of your company, or adding occasional phone support personnel to work with your in-house Help Desk resources during demanding events like software transitions, major updates, or rolling out new applications.
Progent's Help Desk Call Center staff of experienced network consultants provides your computer users in Colorado Springs Colorado fast communication with a dependable support resource with extensive experience offering phone help and remote diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk the reputation as a crucial contributor to business efficiency, and Progent's goal is to fix and not merely report technical issues.
- Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff can supply remote advanced engineering support and education in key business application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, customization, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, customization, and training services, visit Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Colorado Springs Colorado online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so that your network support is proactive and automated. By exposing potential trouble spots before they result in network outages, remote monitoring can head off stressful and expensive service breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks powered by a mix of operating systems.
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Colorado Springs Colorado, Progent's phone-based network support engineers are ready to provide professional and cost-effective IT support whenever your business needs it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote access tools to solve IT problems quickly while eliminating the expense and lost time that comes with in-person support visits.
Even if your Colorado Springs office has a local independent consultant or employs an in-house IT staff that can handle the majority of network problems, Progentís Microsoft certified consultants are available to offer an easy and seamless virtual extension of your local resources in cases when your usual service personnel either don't have the time or the expertise to address unexpected system crises or especially complex integration projects.
Features of Progent's Remote Network Support for Colorado Springs Colorado
Progent's phone help, remote troubleshooting, network security consulting, and system administration services offer offices in Colorado Springs Colorado the greatest leverage for your IT budget. Whether you require occasional telephone support and Internet-based troubleshooting or full-time Help Desk services and network administration, Progent's professionals can deliver your office world class network support while permitting you to avoid the cost and administration overhead of running a large internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to offices in Colorado Springs Colorado and is also ideal for customers in geographic areas that lack technicians with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a wide selection of Microsoft support utilities, service databases, and on-going education.
- By the Minute Billing to Reduce Costs
Progent provides online help on a per-minute basis, so you are charged only for the services you use. Progent requires no minimum charge for online service and imposes no monthly retainer for support services provided during normal business hours. This saves you from paying big invoices for quick fixes.
- Access to Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco can provide the services of on-staff specialists who have experience in designing, implementing, and supporting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure connectivity for local and remote networking.
- Application Experts Team
Progent's core support offerings consist of technology integration, MS Exchange Server expertise, network security planning, and Help Desk Co-management services. Progent's Application Experts Team offers world-class consulting expertise for specific application areas. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Programming
Microsoft Office Project Expertise
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Project Management and Application Development
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a full service one-stop resource for IT generalists and specialists, Progent is able to deliver fast, inexpensive, and thorough information technology solutions that match the unique requirements of your company.
- Sophisticated Remote Connectivity Software
Protected remote access allows Progent's service experts to observe exactly what your customers see. This makes it easier to produce quick fixes to issues that could otherwise demand a costly personal service call. Effective online access tools and experienced technicians combine to allow Progent to resolve most network issues rapidly and economically. Progent is an industry leader in online support and automated system analysis.
- Support for Leading VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24x7 Service for Maximum Network Availability
For businesses with line-of-business applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-constrained organizations whose clients require immediate access to a Help Desk Call Center with effective telephone support and full escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT expertise, refined support software, and understanding of corporate IT enable offices to escape the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Start Receiving Online Network Help from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Servers
Progent can provide world-class expertise for Microsoftís popular server platforms with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Windows Server 2008 R2 migration, Windows 2003 Server upgrades, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person help per minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during normal business hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you will not be forced to allow simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their scope, Progent can concentrate on offering high-value services where Progent has little competition. Companies who utilize familiar freelance consultants or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, secure, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your information network from painful and expensive service losses.
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.