Fast Remote Support for Colorado Springs IT Networks
For organizations located in Colorado Springs or anywhere in Colorado, Progent offers remote technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, plus the services of CISA and CISSP-qualified security experts to help with high-level security architecture and troubleshooting issues.
Progent's online support engineers provide exceptional value due to the fact that they have the practical experience and have access to the sophisticated tools required to solve most information system problems quickly. This reduces immediate expenses because solutions require fewer billable consulting minutes. Remote support also avoids the cost of sending a consultant to your office. Your organization benefits additionally with indirect expenses by minimizing or eliminating system downtime and related costs resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote consulting expertise is especially helpful for businesses that depend on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.
Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the support that you actually get. Unlike many remote support companies, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing prevent situations where fast fixes manage to end up as substantial bills. Progent's penchant for dealing with technical issues quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of customized technologies and proven processes that permit the highest level of effectiveness for remote help and troubleshooting for computer networks of any size. Progent offers protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to interface to your company's computer system without breaching system security.
Progent's powerful customer support database application maintains detailed documentation of the service that Progent's clients have received. Progent's staff service personnel have access to the records of all help delivered to each customer by any consultant. This archive of issues and fixes is structured as a quickly accessible support database that enables Progent's remote technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and close relationships with important technology companies including Cisco and Microsoft make available additional extensive technical knowledge bases and permit fast access to manufacturers' internal support staff with the result that Progent's online consulting specialists are able to arrive at the best resolutions promptly.
Online support provided by Progent to customers in Colorado Springs and anywhere in the state of Colorado include:
Certified Microsoft Windows Support
Progent's Microsoft-premier remote service experts offer computer system troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 development,
Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of affordable desktop support services to help your business to install, integrate, repair, and administer workstations and laptops powered by Windows. Progent's desktop consulting services include providing Windows 10 integration support services as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the top recognition for network professionals, and validates a consultant's technical knowledge at the expert level. CCIEs can deal with even the most stubborn challenges associated with network infrastructure planning, integration, maintenance, protection, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their broad experience enables them to resolve problems rapidly. In common cases, less qualified service providers can struggle for hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE support experts can communicate with your environment by means of sophisticated remote support tools in order to provide fast, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading selection of networking products by offering services that include:
CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of system protection services to improve the immunity of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your company to recuperate rapidly following a damaging penetration. Security support services available from Progent cover in depth data security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; quick recovery from malicious assaults; setting up firewalls; designing safe architectures for off-site and mobile access; guarding your messaging system against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Progent can provide advanced online support to help companies of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that utilize local IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent workflow for restoring applications and services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for administering private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online consulting services to cover a wide spectrum of computer technologies such as network infrastructure, email solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy management in networks that combine Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical issues enables fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can provide emergency online help troubleshooting problems affecting UNIX/Linux networks based on popular variants of UNIX including:
Apple Mac OS X
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's top enterprises. The ProSight line of network monitoring and management services covers all key facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so any looming issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup system that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology programs. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Colorado Springs Company Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are ideal for organizations who don't have the resources to assemble and manage an internal Help Desk Call Center but who want fast access to a reliable Help Desk with professional telephone support as well as the expertise to escalate complex problems to high-level consultants.
Progent's Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or improving your existing one, evaluating or customizing Call Center application software to handle the unique requirements of your corporation, or adding temporary online staff to work with your existing Call Center group to handle demanding events such as software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk team of seasoned information technology experts provides your clients in Colorado Springs or anywhere in the state of Colorado instant contact with an effective support resource with extensive background delivering phone consulting and remote repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center the reputation as a major enabler of company efficiency, and Progent's aim is to fix instead of just report technical issues.
- Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting Team provides phone-based and in-depth consulting support and training in key application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's expertise, customization, and education services, refer to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Colorado Springs, or anywhere in the state of Colorado, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so your computer maintenance is proactive and automated. By anticipating potential trouble spots before they cause network outages, remote monitoring can minimize inconvenient and expensive service crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks based on a combination of OS platforms.
To get in touch with Progent about emergency online assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Colorado Springs or throughout the state of Colorado, Progent's online network support engineers can provide expert and cost-effective system support whenever your organization has to have it. More than 15 years of offering online repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online access tools to fix network problems rapidly while avoiding the expense and lost productivity associated with on-premises support visits.
Even if your Colorado Springs company works with a regular freelance support technician or maintains an in-house IT staff that can deal with common computer problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to deal with sudden network crises or especially complex integration projects.
Advantages of Progent's Network Help for Companies in Colorado Springs
Progent's remote IT consulting services enable your Colorado Springs business to experience the benefits of timely, enterprise-class IT support without the expense of managing an in-house IT staff. Your information system will derive greater strategic value by becoming more reliable, productive, and secure. Advantages to your business include:
- Convenient remote extension of your on-site IT resources
With most businesses in Colorado Springs or anywhere in Colorado, local computer service providers, whether made up of freelance consultants or an in-house maintenance staff, can solve the majority of network problems. However, IT crises can strike when local support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite support technicians. In these instances, Progent's on-call service professionals provide a convenient, quick, and budget-friendly way to supplement your regular resources and to pass on useful knowledge to increase your capability to handle downstream issues locally.
- Reduced Dependence on Individual Consultants
For network support, smaller companies commonly depend on independent freelance consultants. Although freelance consultants have less overhead than larger consulting firms and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the lack of backup personnel may force your company to wait for assistance during an IT crisis. As your network expands, system downtime and trouble with vital applications become more expensive. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a ready source of backup support experts to make sure your IT system is always up and running.
- Build a Scalable Basis for Smooth Growth
Companies often start with an IT system created on a shoestring budget. Lacking a robust infrastructure, band-aid fixes can get thrown on top of an unstable foundation. When a network grows, stability and scalability issues can impede the success of the business. These poorly built systems need careful assessment, intelligent long-term planning, and extensive IT expertise to evolve to a network architecture able to deliver the stable foundation to meet current business requirements and ease downstream expansion.
- Work with Solution Providers Rather Than Technology Sellers
Smaller businesses require advice and technical training to negotiate an ever more complex array of product options available for accelerating business growth and improving efficiency. These companies hardly need a computer engineer who is motivated to sell a specific vendor's technology. Network support and product sales can result in a situation where the proposed
solution is built around a profitable technology instead of the genuine requirements of a client. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to align IT expertise with the best needs of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT experience, refined support tools, and familiarity with corporate IT allow companies to avoid the limitations of exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does My Business Begin Receiving Online Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average more than ten years of hands-on professional background, in the trenches of network support, executing a broad range of IT tasks for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This ensures that you get not only expert IT help, but also a support engineer with proven approaches for using technical knowledge to fix actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person visits per minute. As a result, you are invoiced just for delivered services. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no retainer for support services provided during normal business hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast repairs so you will not be tempted to permit simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local support organizations who offer scant documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports sent by every staff member to every customer. The discipline of detailing and archiving service activity results in more effective support and eliminates a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít release vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.