Immediate Remote Support for Colorado Springs Colorado Networks
For companies in Colorado Springs Colorado, Progent offers online technical support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging networking problems, as well as the services of CISA and CISSP-qualified security consultants to help with advanced security design and troubleshooting issues.
Progent's online support experts provide excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced tools necessary to resolve the majority of network problems rapidly. Efficient support reduces direct expenses since service calls use up fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company benefits additionally in indirect expenses by minimizing or avoiding network outages and associated costs due to business discontinuity, upset clients, idle employees, and de-focused management. Progent's extensive remote consulting expertise is particularly valuable for businesses that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's pricing policy for online support is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you pay exclusively for the services that you actually get. Unlike many remote support organizations, Progent asks for no startup charge or minimum fees. Progent's one-minute granularity and simple model for billing eliminate scenarios where speedy. minor fixes somehow end up as big bills. Progent's penchant for disposing of technical issues efficiently means you saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of optimized tools and field-tested methodologies which promote the maximum level of efficiency for online technical support and repair for information networks of all sizes. Progent provides safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's Technical Response Center to communicate with your computer system remotely without violating system security.
Progent's proven customer support database application includes detailed histories of all support that Progent's clients have received. Progent's staff service personnel have access to the history of support provided to every Progent customer by every Progent consultant. This archive of trouble tickets and resolutions is stored as a readily retrievable support database that permits Progent's online technical professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft open up other extensive technical knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to come up with the best resolutions promptly.
Remote technical support services provided by Progent to companies in Colorado Springs Colorado include:
Certified MS Windows Expertise
Progent's Microsoft-premier online service engineers offer computer problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop support services to help your company to deploy, configure, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration support services plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network engineers, and validates a consultant's networking skills at the expert level. Cisco CCIEs know how to handle the most complex issues surrounding network infrastructure design, integration, management, protection, and repair. Cisco CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration utilities and developing alternate approaches or locating program updates. CCIEs are an excellent value since their broad expertise allows them to fix problems quickly. In common instances, less seasoned engineers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE support experts can interface to your network via state-of-the-art on-line support tools in order to provide efficient, secure, and economical diagnosis and remediation.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
Progent locations in Colorado Springs Metro
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading family of networking appliances by offering services that include:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's certified CISM and CISSP security and compliance consultants can provide a variety of system protection solutions that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or assist your business to clean up rapidly after a serious penetration. Security services offered by Progent cover comprehensive data security and compliance evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; fast recuperation from malicious attacks; configuring firewalls; designing safe mechanisms for remote and mobile connectivity; defending your messaging infrastructure from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting services to help organizations of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine on-premises IT assets along with public clouds. To help you to integrate cloud services with networks, Progent offers a range of cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange environments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent process for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to verify full service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide phone-based support services to cover a broad spectrum of computer technologies including system infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified administration in environments that incorporate Linux-based systems with Windows, Progent offers VMware integration and Citrix support. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux environments. Progent's team-oriented approach to solving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts support expense.
Important Linux variants for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's leading corporations. The ProSight suite of network management outsourcing services covers all critical areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup product companies to create ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and enable non-disruptive backup and rapid restoration of critical files, applications, images, and VMs. ProSight DPS lets you protect against data loss caused by equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, malicious insiders, or application glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's support services for patch management offer businesses of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving IT network. Besides optimizing the security and reliability of your IT environment, Progent's patch management services free up time for your IT staff to concentrate on more strategic initiatives and activities that derive maximum business value from your information network. Find out more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Android, and other personal devices. Using 2FA, whenever you sign into a secured application and give your password you are asked to confirm your identity on a device that only you have and that uses a separate network channel. A wide range of devices can be used for this second form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. To find out more about ProSight Duo identity validation services, refer to Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to deliver centralized control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so any looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is intended to assess your company's preparedness either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Billing rates for longer-term consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables customers to execute major projects economically and on schedule. Progent's special online engineering solutions include:
How Your Colorado Springs Business Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Help Desk service options for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all facets of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex problems.
Progentís shared Help Desk services allow your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top PSA tool for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center staff of experienced information technology experts gives your customers in Colorado Springs Colorado quick contact with an effective technical support group with substantial experience delivering telephone-based consulting and remote troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center recognition as a crucial driver of business performance, and Progent's target is to resolve and not simply annotate IT issues.
- Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff offers online professional engineering expertise and education in special business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for popular Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, custom development, and education services, refer to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Colorado Springs Colorado remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your environment so that your computer support is proactive rather than reactive. By detecting potential trouble spots before they result in downtime, system monitoring can avoid stressful and expensive service failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks that incorporate a variety of platforms.
To get in touch with Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Colorado Springs Colorado, Progent's phone-based computer support engineers can provide effective and economical IT support the moment your organization needs it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to repair IT problems quickly while eliminating the cost and lost time associated with in-person support visits.
Even if your Colorado Springs office relies on a local independent consultant or employs an in-house IT staff that can handle day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent remote extension of your local resources for situations when your usual IT support personnel either lack the time or the expertise to solve sudden network crises or especially tough integration problems.
Features of Progent's Online Computer Services for Colorado Springs Colorado
Progent's phone support, Internet-based repair, network security consulting, and system management services give businesses in Colorado Springs Colorado unparalleled leverage for your support budget. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk call center support and network management, Progent's experts can provide your office world class IT support while permitting you to avoid the cost and hassle of running a large in-house IT staff. Highlights of Progent's online help program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to companies in Colorado Springs Colorado and is also ideal for customers in more remote regions that lack consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a broad array of Microsoft support utilities, service information, and continuing training.
- By the Minute Billing to Minimize Costs
Progent offers online help on a per-minute billing plan, so you are billed only for the support you use. Progent asks for no minimum charge for phone service and asks for no ongoing subscription fee for support services delivered during regular business hours. This protects you from facing big bills for quick fixes.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco offers access to authorized professionals who have experience in designing, deploying, and managing networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Group
Progent's basic consulting services include system integration, Microsoft Exchange expertise, network security planning, and Co-managed Help Desk services. Progent's Experts group offers world-class consulting expertise for critical application areas. Support offered by the Application Experts Group covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Project Support
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Programming, and SQL Server 2014 Application Development and Debugging
Oracle DBA Services and Software Programming
MySQL DBA Services and Software Development
Apple Mac Help
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient one-stop resource for IT generalists and application experts, Progent can deliver fast, inexpensive, and thorough information technology solutions that address the unique needs of your business.
- State of the Art Remote Connectivity Software
Secure online connectivity permits Progent's support professionals to observe precisely what your customers see. This makes it easier to find quick fixes to problems that could otherwise demand an expensive personal visit. State-of-the-art remote access tools and experienced technicians together allow Progent to repair most IT issues rapidly and economically. Progent is a pioneer in offsite support and remote system tracking.
- Support for Popular VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24x7 Support for High System Uptime
For organizations with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are designed especially for budget-conscious companies whose clients need immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical knowledge, refined remote support software, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with exclusive dependence on smaller service firms, independent freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than ten years of real-world professional experience, at the forefront of network support, performing a broad variety of IT tasks for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert IT capability, but also a consultant with proven approaches for applying technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site help per minute. As a result, you are charged exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for services provided during normal working hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local service organizations who offer minimal documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation transmitted by every consultant to each customer. The discipline of detailing and organizing support records results in more effective support and avoids a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can save your IT network from stressful and expensive service losses.
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.