Fast Online Support for Colorado Springs Colorado Networks
Immediate Phone Technical Support for Colorado Springs SystemsFor companies located in Colorado Springs Colorado, Progent offers remote help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the services of CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical background and are equipped with the advanced tools needed to solve most information system issues rapidly. Efficient support reduces direct costs because solutions use up minimal chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company saves additionally with indirect costs by reducing or eliminating system outages and associated costs due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support expertise is particularly helpful for businesses that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's billing model for online support is structured to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you are charged only for the support that you actually get. In contrast to typical remote service organizations, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and simple model for billing prevent situations where quick repairs somehow turn into big bills. Progent's skill at handling technical issues quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized tools and field-tested processes that permit the highest level of effectiveness for remote help and repair for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's remote service group to communicate with your network without violating system security.

Progent's proven service reporting application includes detailed histories describing the service that Progent's customers have been provided. Progent's team consultants have access to the details of all help rendered to every Progent customer by every engineer. This archive of trouble tickets and fixes is structured as a quickly retrievable internal database that permits Progent's online support experts to share their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's advanced certifications and close relationships with major technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow quick access to vendors' in-house engineering staff so Progent's remote consulting experts can determine optimal resolutions quickly.

Remote services offered by Progent to companies in Colorado Springs Colorado include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight line of network management outsourcing services addresses all key facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to address the complete malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup technology companies to create ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your data backup processes and enable non-disruptive backup and rapid restoration of vital files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed backup services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and affordable alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT network. In addition to maximizing the protection and reliability of your computer network, Progent's patch management services permit your in-house IT team to concentrate on line-of-business initiatives and tasks that derive the highest business value from your network. Find out more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With 2FA, when you sign into a protected application and enter your password you are asked to confirm your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this added means of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register multiple verification devices. To find out more about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting utilities created to integrate with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and debug their connectivity appliances such as switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that all potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup/recovery system that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology allows clients to execute critical projects within budget and on schedule. Progent's project-based online engineering services include:

  • Call Center Support
    Progent's Help Desk programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Call Center consulting expertise can support you in building an effective new Help Desk or revamping your existing organization, evaluating or customizing Help Desk Call Center software products to meet the unique requirements of your corporation, or adding occasional online staff to supplement your internal Help Desk resources to handle unusually busy events such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk team of experienced network professionals offers your customers in Colorado Springs Colorado quick communication with a reliable network service group with substantial experience providing telephone-based help and online diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk the reputation as a crucial enabler of business performance, and Progent's target is to fix instead of merely report technical issues.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group can supply online professional consulting support and training in specific business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, programming, and education for Microsoft applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more concerning Progent's expertise, customization, and training services, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of System Center2, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Colorado Springs Colorado online IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can adapt Operations Manager to suit your environment so your computer maintenance is proactive and automated. By anticipating possible problems before they grow into full-scale emergencies, automated monitoring can minimize stressful and expensive service failures. Progent can also utilize network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks that support a combination of OS platforms.
How Your Colorado Springs Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online help with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Colorado Springs Colorado, Progent's phone-based network support engineers are ready to provide effective and cost-effective system support whenever your company has to have it. More than two decades of offering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote access tools to solve IT problems quickly while avoiding the cost and lost productivity that comes with in-person support visits.

Even if your Colorado Springs office works with a local freelance consultant or maintains a full time organization that know how to handle ordinary network problems, Progent's Microsoft and Cisco certified consultants can still offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either lack the time or the expertise to address sudden system crises or particularly tough integration problems.

Benefits of Progent's IT Support for Businesses in Colorado Springs Colorado
Progent's remote technical help services enable your Colorado Springs business to have the benefits of immediate, expert IT support without the cost of maintaining a full-time IT staff. Your information system will acquire greater strategic worth by being increasingly available, productive, and secure. Advantages to your company include:

  • Seamless remote extension of your local support resources
    With most offices in Colorado Springs Colorado, local network support resources, whether made up of independent consultants or an in-house IT staff, can resolve typical technical issues. On the other hand, major troubles may occur when your regular support personnel are too busy or unavailable, and some problems may involve technology that is beyond the scope of your local support personnel. In these cases, Progent's on-call support experts give you a convenient, quick, and budget-friendly solution to augment your local help and to pass on useful information to improve your capability to handle future issues locally.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller businesses commonly depend on independent freelance service providers. Although freelance service people have less internal costs than larger consulting firms and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the lack of reserve help may force your business to go without help during an IT crisis. As your network grows, system downtime and trouble with vital applications are more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of backup support experts to insure your IT system stays available.

  • Create a Scalable Foundation for Smooth Expansion
    Businesses often begin with an information architecture created on a shoestring budget. Lacking a strong framework, slap-dash fixes often get thrown on top of an unstable foundation. As a company grows, reliability and scalability problems can hinder the success of the organization. These badly designed environments need proper assessment, smart strategic planning, and extensive technical expertise to evolve to a system infrastructure that can deliver the stable foundation to meet current business requirements and simplify downstream expansion.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller businesses need guidance and technical training to negotiate an increasingly complicated maze of technology alternatives available for promoting business success and enhancing efficiency. They hardly need a network consultant who is trying to resell a certain vendor's products. IT consulting and product sales can result in a scenario where the proposed solution is built around a predetermined technology instead of the true needs of a client. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to match technical consulting with the real needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of IT expertise, fine tuned remote support tools, and understanding of enterprise networking enable businesses to escape the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional background, at the forefront of network service, executing a broad range of IT tasks for a large array of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support team. This means that you get not just expert IT help, but also a consultant with field-tested methods for using technical knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person visits by the minute. Consequently, you are charged only for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for support services provided during regular business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you won't be forced to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent can focus on offering high-value skills where Progent has little competition. Companies who work with familiar freelance consultants or who employ internal IT staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, protected, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your information network from stressful and expensive availability disruptions.
How Does My Business Start Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.



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