Immediate Online Support for Colorado Springs Colorado Networks
Immediate Phone Support for Colorado Springs NetworksFor businesses located in Colorado Springs Colorado, Progent provides remote help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified security experts to handle high-level security design and diagnostic issues.

Progent's remote technical support engineers offer exceptional value because they have the practical experience and are equipped with the advanced tools needed to solve the majority of network problems rapidly. Efficient support reduces direct expenses because solutions use up fewer billable minutes. Online support also avoids the cost of dispatching an engineer to your site. Your company saves additionally with incidental expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is especially important in environments that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's billing model for online support is structured to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you pay only for the support that you receive. Unlike typical remote support organizations, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with situations where fast fixes manage to end up as major tabs. Progent's penchant for dealing with problems efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an array of optimized technologies and proven methodologies that ensure the maximum degree of efficiency for remote consulting and troubleshooting for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's online support team to access your company's system remotely without violating corporate security.

Progent's powerful service reporting application includes detailed documentation of the support that Progent's clients have received. Progent's staff engineers have the benefit of the details of assistance delivered to every customer by any engineer. This archive of problems and solutions is organized as a quickly accessible proprietary knowledge base that enables Progent's online support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's extensive list of certifications and close associations with important vendors such as Cisco and Microsoft open up other massive technical support databases and allow quick response from vendors' internal support staff so Progent's remote service experts are able to find the most efficient solutions in the least time.

Remote technical support services provided by Progent to clients in Colorado Springs Colorado include:

ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology used by some of the world's top enterprises. Progent's ProSight series of network monitoring and management services covers all critical facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup processes and allow non-disruptive backup and fast restoration of vital files, apps, system images, and virtual machines. ProSight DPS lets your business recover from data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user error, malicious insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of any size a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic IT network. Besides optimizing the protection and reliability of your IT environment, Progent's patch management services free up time for your IT team to concentrate on line-of-business projects and activities that derive maximum business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using 2FA, when you log into a secured online account and give your password you are asked to confirm who you are via a unit that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be utilized for this added form of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. For details about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time and in-depth reporting tools created to work with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-through or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so that all potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is designed to assess your company's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Progent's rates for ongoing consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables clients to complete major projects economically and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle the most issues.

    Progent's Call Center consulting services can assist you in building an effective new Call Center or improving your established one, selecting or modifying Help Desk software products to handle the special requirements of your company, or providing temporary online personnel to reinforce your in-house Help Desk group to deal with unusually busy scenarios like software transitions, mass upgrades, or rolling out new business software.

    Progent's Call Center staff of seasoned information technology experts offers your clients in Colorado Springs Colorado instant access to an effective network service resource with extensive background delivering phone support and remote repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center perception as a crucial enabler of company performance, and Progent's policy is to fix and not simply track network problems.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Team can supply online and in-depth engineering support and education in key application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information concerning Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Colorado Springs Colorado remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to accommodate your environment so your IT support is proactive and automated. By detecting potential issues before they grow into network outages, proactive monitoring can avoid disruptive and costly information system crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments based on multiple platforms.
How Your Colorado Springs Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Colorado Springs Colorado, Progent's phone-based computer support engineers can provide professional and economical IT support whenever your business needs it. Over 20 years of offering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to fix computer problems quickly while eliminating the expense and lost time associated with on-site support calls.

Even if your Colorado Springs office deals with a regular freelance support technician or maintains an in-house IT staff that know how to handle common network issues, Progent's Microsoft and Cisco certified consultants can provide an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to resolve sudden network crises or particularly tough integration problems.

Features of Progent's Remote Network Services for Colorado Springs Colorado
Progent's phone support, remote repair, system security expertise, and network management services offer companies in Colorado Springs Colorado unparalleled leverage for your support investment. Whether you require occasional phone help and remote network repair or full-time Help Desk support and network management, Progent's professionals can deliver your company world class IT support while permitting you to eliminate the expense and hassle of running a full-service in-house IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical background, refined support tools, and understanding of corporate IT allow offices to avoid the pitfalls of exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional background, in the trenches of IT support, performing a broad variety of technical tasks for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This ensures that you get not only world-class technical capability, but also a support engineer with proven approaches for using computer knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises help by the minute. Consequently, you are billed just for received support. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and asks no retainer for support services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be tempted to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their scope, Progent is able to concentrate on providing high-value skills where Progent has little competition. Companies who utilize familiar freelance consultants or who employ internal IT personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.

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    Progent's Microsoft certified consultants provide small and medium size businesses enterprise-level consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows companies to deliver important software rapidly and reliably to appropriate workers, lower software costs and adhere to licensing agreements by understanding patterns of usage, enhance Windows security by improving your knowledge of weak points and by installing targeted updates, manage your external workforce through accepted standards independent of connection or geography, and lower operational expenses by fully exploiting the management capabilities incorporated into Windows. Progent's SMS engineers can help you use SMS economically for automated software and application installation, security patch control, and resource tracking management including software and appliance inventory.

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    Progent can help you to plan and execute a smooth migration from a UNIX-based IT environment to a network powered by MS Windows and suited for running Microsoft's familiar office productivity products, business applications, and developer platforms. Progent's UNIX, Windows and Cisco consultants and software development specialists can show you how to preserve your data and reduce business discontinuity by designing an effective migration strategy that protects your current investments in UNIX application and infrastructure. UNIX-to-Windows migration support services offered by Progent include evaluation of existing environment, migration strategy and testing, Exchange migration services, data and application software transition, and server and storage migration and consolidation.

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    Progent's Office Word and Microsoft 365 Word experts offer a broad range of economical online support services to assist your organization to manage your current Microsoft Office Word environment or assist you to move to a current version of Office Word. Support offered by Progent's Word experts include VBA software development, isolating and fixing compatibility problems between various releases of Word, integrating Word with different Office applications such as Excel and Outlook or with third-party data sources and add-ons,network optimization for dependable. reliable cloud access, security support, smart phone and tablet integration, and remote training tailored for your special requirements.

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    Microsoft Office for Mac allows Apple Macintosh users to receive the benefits of the world's most popular business programs. Progent's Apple-certified Mac consultants can show you how to configure Microsoft Office for Macintosh on a multi-vendor network combining Apple OS X and Windows computers so that Macintosh users can take advantage of the latest capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share data and network resources with colleagues who use Microsoft Windows. Progent's engineers have expertise with both Apple Macintosh and Windows platforms and can provide service for environments that mix Mac with Windows systems with extensive resource sharing, or networks which carefully limit collaboration between Mac and Windows systems.

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    ProSight Data Protection Services ECHO from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data.

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