Immediate Remote Help for Colorado Springs Computer Systems
For companies located in Colorado Springs or anywhere in Colorado, Progent provides online help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, as well as the services of CISA and CISSP-certified security consultants to handle advanced security architecture and diagnostic jobs.
Progent's online support engineers provide exceptional leverage because they have the practical experience and have access to the advanced technology needed to resolve the majority of network problems rapidly. This lowers direct costs because solutions require minimal billable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your organization saves additionally with indirect costs by minimizing or avoiding network downtime and associated costs due to business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote consulting know-how is especially important for businesses that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.
Progent's pricing policy for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the support that you receive. Unlike typical online service firms, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for pricing save you from situations where speedy. minor fixes somehow turn into big tabs. Progent's penchant for disposing of technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a set of optimized tools and field-proven methodologies which permit the maximum degree of effectiveness for remote help and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's remote service group to communicate with your company's environment remotely without violating system security.
Progent's powerful service database application maintains extensive documentation for the service that Progent's clients have received. Progent's staff service personnel have the benefit of the records of assistance delivered to every client by every Progent engineer. This history of issues and fixes is organized as a readily retrievable internal database that permits Progent's remote technical experts to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's high-level certifications and working relationships with key vendors including Cisco and Microsoft open up additional extensive technical support databases and permit fast response from vendors' internal support staff with the result that Progent's online consulting experts can find the most efficient solutions in the least time.
Online services offered by Progent to clients in Colorado Springs and throughout the state of Colorado include:
Certified Microsoft Windows Expertise
Progent's Microsoft-qualified remote support engineers can provide network repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2013 application development,
Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop support services to assist your company to deploy, configure, repair, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for networking professionals, and validates a consultant's network technology skills at the expert level. CCIEs know how to handle the most challenging challenges associated with network design, deployment, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their deep experience allows them to fix problems quickly. In common cases, less experienced engineers can wrestle for hours or days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can communicate with your computer system via advanced remote support tools to provide fast, secure, and affordable analysis and repair.
Progent's Cisco CCIEs offer assistance with all of Cisco's top-selling family of connectivity appliances. Cisco infrastructure expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Cisco Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless AP layout and set up, Cisco Aironet Access Points consulting services, Cisco wireless controllers support Services, Cisco Security and VPN Integration services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your company to recuperate quickly after a serious breach. Security solutions offered by Progent include: thorough data security and compliance evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; quick recovery from virus and worm assaults; setting up firewalls; designing safe techniques for remote and mobile communication; protecting your email infrastructure against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting support to help companies of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that combine local IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting support online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent workflow for recovering services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and patches and can generate reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online consulting services to address a broad spectrum of information technologies such as network architecture, messaging systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified management in networks that include Linux and Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from legacy applications to MS Windows or Linux-powered solutions. Progent's team-oriented approach to resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide emergency remote assistance analyzing anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the industry's top enterprises. Progent's ProSight series of outsourced network management services covers all key aspects of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables fast recovery of vital data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to provide centralized control and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your Progent consultant so that all looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup system that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows customers to execute critical projects economically and on time. Progent's special online engineering solutions include:
How Your Colorado Springs Business Can Contact Progent's Online Service Experts
Call Center Support
Progent's Call Center programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who lack the resources to support an in-house Help Desk Call Center but who need fast response from a reliable Help Desk with proficient phone assistance plus the expertise to escalate complex problems to high-level engineers.
Progentís Virtual Help Desk is designed for bigger companies and operates as a transparent addition to your established Call Center team. Progent's Virtual Call Center can operate as a an escalation option to handle the toughest computer system challenges, or be ready in those circumstances when your other resources are too busy.
Progent's Help Desk staff of seasoned information technology professionals provides your workers in Colorado Springs or anywhere in the state of Colorado immediate contact with a large support group with years of experience providing telephone-based help and online diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a solid driver of business productivity, and Progent's policy is to resolve and not just annotate network problems.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Group offers online professional engineering support and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for Microsoft business applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, custom development, and education offerings, refer to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Colorado Springs, or anywhere in the state of Colorado, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so your IT maintenance is proactive rather than reactive. By anticipating emerging issues before they expand into downtime, proactive monitoring can head off inconvenient and expensive network breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that incorporate a variety of OS platforms.
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Colorado Springs or throughout the state of Colorado, Progent's online network support specialists are ready to provide professional and affordable IT support the instant your company needs it. More than a decade of offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix computer problems quickly while eliminating the expense and lost productivity that comes with on-site support calls.
Even if your Colorado Springs company works with a local independent consultant or employs a full time IT staff that can deal with ordinary computer issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the time or the knowledge to address unexpected network crises or especially challenging integration problems.
Details of Progent's Remote Computer Services for Colorado Springs
Progent's online support, Internet-based troubleshooting, system security expertise, and system management services offer companies in Colorado Springs or throughout the state of Colorado the greatest leverage for your support investment. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's professionals can deliver your office world class network support while permitting you to avoid the cost and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Qualified Experts
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Colorado Springs and is also ideal for customers in more remote regions of Colorado that lack consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a broad array of Microsoft support utilities, technical information, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent provides remote support on a per-minute billing plan, so you are charged only for the services you use. Progent requires no minimum fee for online support and asks for no ongoing retainer for services provided during normal business hours. This protects you from paying big invoices for routine fixes.
- Availability of Cisco Network Design Experts
Progent's certified experts for Cisco can provide the services of authorized specialists who have skill in designing, implementing, and managing networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core support services consist of system integration, Microsoft Exchange consulting, corporate security design, and Help Desk outsourcing services. Progent's Application Experts Team offers world-class consulting support for specific business applications. Support available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project Support
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Software Development
MySQL Project Management and Software Programming
Amazon MWS Software Integration
By providing a full service centralized resource for IT generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive information technology solutions that address the special needs of your company.
- Advanced Remote Access Software
Secure online access allows Progent's support professionals to observe exactly what your customers see. This makes it possible to find quick fixes to problems that could otherwise demand a costly personal service call. Cutting-edge remote connectivity software and experienced technicians together enable Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in offsite support and remote system analysis.
- Compatibility with Mainstream VPN Products
Progent supports safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- Round-the-Clock Service for High Network Availability
For organizations with vital applications, Progent can provide optional round-the-clock remote technical services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Services
Progent's Help Desk support services are designed specifically for budget-conscious organizations whose workers need instant access to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT knowledge, refined remote support tools, and understanding of enterprise networking enable businesses to escape the pitfalls associated with excessive dependence on smaller service organizations, individual freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does Our Company Start Getting Online Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco certified experts average longer than ten years of hands-on industry background, at the front lines of network service, executing a wide range of IT projects for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not only world-class IT capability, but also a support engineer with proven approaches for using technical knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site visits per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for support services provided during normal working hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you won't be forced to permit minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Companies who utilize trusted independent consultants or who maintain internal IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, protected, and productive.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to offer round-the-clock system tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your information network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.