Immediate Remote Technical Support for Colorado Springs Colorado Computer Networks
For businesses in Colorado Springs Colorado, Progent provides online technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided online support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, as well as the assistance of CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic jobs.
Progent's remote support experts provide exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated technology required to solve the majority of network problems quickly. This lowers immediate costs since service calls use up minimal chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your company benefits even more with indirect costs by reducing or eliminating system downtime and related losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote consulting expertise is particularly helpful in environments that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's pricing model for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you are charged just for the support that you receive. Unlike typical remote service companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing eliminate situations where speedy. minor solutions manage to end up as big invoices. Progent's penchant for solving problems efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of customized tools and proven processes which ensure the highest degree of effectiveness for online consulting and repair for computer networks of any size. Progent offers safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's Technical Response Center to connect to your company's system without compromising corporate security.
Progent's sophisticated customer support database application maintains detailed documentation of all service that Progent's customers have received. Progent's team engineers have the benefit of the specifics of all help delivered to every customer by every Progent consultant. This archive of problems and resolutions is structured as a conveniently accessible internal knowledge base that enables Progent's remote technical professionals to share their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with key vendors including Cisco and Microsoft make available additional extensive technical knowledge bases and allow priority access to vendors' in-house engineering staff with the result that Progent's online consulting experts can arrive at the most efficient solutions quickly.
Remote services provided by Progent to customers in Colorado Springs Colorado include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote service engineers can deliver network repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration expertise, Microsoft Teams consulting, Skype for Business planning and deployment support, Lync Server management, and Office Communications Server troubleshooting,
Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop support services to help your company to deploy, integrate, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure consultants, and indicates a person's technical skills at the expert level. Cisco-qualified CCIEs can handle the most stubborn issues associated with network design, integration, maintenance, compliance, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management tools and developing workarounds or identifying software patches. Cisco CCIEs offer excellent value since their deep experience enables them to resolve problems quickly. In common instances, less experienced engineers can wrestle for hours or days with identical problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can tie into your network via the latest on-line troubleshooting technology in order to perform fast, safe, and affordable analysis and repair.
Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.
Progent locations in Colorado Springs Metro
Progent's CCIEs can provide expertise in all of Cisco's top-selling selection of connectivity appliances by delivering services such as:
CISSP and ISSAP Premier Network Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection services to improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist your company to recover rapidly after a serious breach. Security services available from Progent cover in depth network security and compliance assessment using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious attacks; configuring firewalls; building safe architectures for remote and mobile communication; defending your email infrastructure against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online support to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that utilize physical resources along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent process for recovering applications and services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online support services to address a wide array of computer technologies such as system architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy administration in networks that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-based methodology for resolving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers service expense.
Major Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services intended to allow small and medium-size organizations to utilize the same best-of-breed technology used by many of the industry's leading corporations. The ProSight line of IT management outsourcing services covers all critical areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important areas of information technology enables customers to execute major initiatives within budget and on time. Progent's special remote consulting services include:
How Your Colorado Springs Company Can Contact Progent's Online Support Professionals
Help Desk Expertise
Progent's Call Center programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top PSA platform for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk team of experienced network experts offers your clients in Colorado Springs Colorado immediate contact with a dependable support group with years of experience delivering phone support and remote diagnostics for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center the reputation as a key contributor to business efficiency, and Progent's intent is to solve instead of just annotate network problems.
- Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting Team offers phone-based professional engineering support and training in key business application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and training for familiar Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Colorado Springs Colorado online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM for your environment so your IT support is proactive rather than reactive. By anticipating potential trouble spots before they result in crashes, proactive monitoring can avoid disruptive and expensive network failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks based on a mix of operating systems.
To contact Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Colorado Springs Colorado, Progent's phone-based network support engineers are ready to deliver expert and cost-effective IT support the moment your business needs it. Long experience providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access tools to solve computer problems quickly while avoiding the cost and lost time associated with in-person service visits.
Even if your Colorado Springs office deals with a local freelance support technician or maintains a full time organization that can handle typical network issues, Progentís Microsoft certified consultants are available to offer an easy and transparent remote extension of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to address sudden network crises or especially challenging integration projects.
Features of Progent's Remote Network Support for Colorado Springs Colorado
Progent's online help, Internet-based repair, network security expertise, and network administration services offer businesses in Colorado Springs Colorado unparalleled leverage for your support investment. Whether you need one-time telephone help and Internet-based troubleshooting or full-time Help Desk call center support and network administration, Progent's experts can provide your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's online help program include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Colorado Springs Colorado and is also ideal for customers in more remote regions that lack consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a broad array of Microsoft support tools, technical information, and on-going training.
- By the Minute Rates to Reduce Expenses
Progent offers remote help on a per-minute billing plan, so you are billed only for the services you use. Progent has no minimum charge for online help and imposes no periodic retainer for services provided during normal working hours. This saves you from facing big invoices for simple fixes.
- Availability of Cisco Network Design Specialists
Progent's registered experts for Cisco can provide the services of on-staff professionals with experience in planning, implementing, and managing networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core support services consist of technology integration, MS Exchange Server expertise, corporate security planning, and Help Desk Co-management services. Progent's Experts Team offers world-class consulting support in specific application areas. Help available from the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Support
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL 2014 Application Development and Debugging
Oracle Management Support and Software Programming
MySQL Management and Application Programming
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a full service centralized source for network generalists and specialists, Progent is able to tailor timely, affordable, and comprehensive IT solutions that align with the specific requirements of your company.
- Advanced Online Access Tools
Protected online connectivity permits Progent's service professionals to see precisely what your customers see. This makes it easier to produce quick fixes to problems that might otherwise demand a costly onsite service call. State-of-the-art remote access software and expert technicians combine to enable Progent to repair most IT issues quickly and affordably. Progent is a pioneer in offsite support and remote network tracking.
- Support for Leading VPN Products
Progent supports secure VPN access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- Round-the-Clock Support for High System Availability
For organizations with mission-critical applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-conscious businesses whose clients require instant recourse to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT experience, fine tuned support software, and understanding of corporate IT enable companies to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- In-depth Expertise in Microsoft's Full Range of Server Platforms
Progent can provide in-depth support for Microsoftís popular server platforms with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 upgrades, Windows Server 2003 upgrades, Microsoft Exchange 2019 Server deployment, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site help by the minute. Consequently, you owe exclusively for received support. Progent does not impose a higher rate for off-hours or priority support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no startup fee and requires no retainer for support services provided during normal working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you won't be tempted to allow simple problems to fester.
- Full Records of IT Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or small support organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support reports transmitted by every staff member to every client. The discipline of detailing and organizing service records allows more efficient support and eliminates a slew of typical problems such as when a service client is effectively held captive to a consultant who wonít release vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to provide round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible problems before they result in downtime, network monitoring can keep your information network from painful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.