Fast and Affordable Remote Help for Colorado Springs Computer Networks
Immediate Phone Support for Colorado Springs NetworksFor businesses located in Colorado Springs or anywhere in the state of Colorado, Progent offers remote support for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting issues.

Progent's remote support engineers offer exceptional value because they possess the real-world background and are equipped with the advanced tools required to resolve the majority of information system problems rapidly. This lowers direct expenses because solutions accumulate fewer chargeable minutes. Remote help also eliminates the expense of sending an engineer to your location. Your organization saves even more in indirect costs by reducing or avoiding system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting expertise is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's pricing model for remote help is structured to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are billed only for the support that you actually get. Unlike many remote service companies, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing prevent situations where fast repairs manage to turn into big invoices. Progent's penchant for solving technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of optimized tools and field-proven processes that allow the highest degree of efficiency for online technical support and troubleshooting for information systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to access your company's system without breaching corporate security.

Progent's sophisticated technical support database system keeps thorough histories of all service that Progent's clients have received. Progent's authorized consultants have access to the details of assistance provided to each Progent client by any Progent consultant. This history of problems and fixes is stored as a readily accessible support knowledge base that allows Progent's remote technical professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and working relationships with major vendors including Cisco and Microsoft make available additional vast technical support databases and permit quick access to vendors' internal product engineers so Progent's remote service experts are able to find the most efficient resolutions in the least time.

Remote technical services available from Progent to businesses in Colorado Springs and anywhere in the state of Colorado include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services intended to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the industry's leading corporations. Progent's ProSight line of network monitoring and management services addresses all key facets of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete threat progression including protection, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so any looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for special information technology programs. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special fields of computer technology enables clients to complete critical projects economically and on time. Progent's project-based online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the top PSA tool for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Call Center team of veteran information technology consultants offers your clients in Colorado Springs or anywhere in the state of Colorado rapid communication with an efficient support resource with substantial background providing phone consulting and online diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center the reputation as a major driver of business performance, and Progent's policy is to solve and not simply track network problems.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Experts Group provides online advanced engineering expertise and education in key business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and training for familiar Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information on Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Colorado Springs, or anywhere in the state of Colorado, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to suit your environment so your computer maintenance is proactive rather than reactive. By exposing possible issues before they cause downtime, automated monitoring can ward off stressful and costly service crises. Progent can also use network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments based on multiple platforms.
How Your Colorado Springs Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent. For companies and startups in Colorado Springs or anywhere in the state of Colorado, Progent's phone-based computer support specialists can deliver expert and affordable system help the moment your organization needs it. More than a decade of providing remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online access technology to solve computer problems rapidly while eliminating the cost and lost productivity that comes with in-person support visits.

Even if your Colorado Springs office works with a regular freelance support technician or maintains an in-house organization that know how to handle common computer problems, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent remote expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to handle unexpected network crises or especially tough integration problems.

Advantages of Progent's Network Help for Businesses in Colorado Springs
Progent's online IT consulting services enable your Colorado Springs business to enjoy the advantages of timely, enterprise-level network support without the cost of managing an in-house IT staff. Your network will derive greater strategic value by being increasingly reliable, efficient, and protected. Benefits to your business include:

  • Convenient remote expansion of your local support resources
    With most organizations in Colorado Springs and throughout Colorado, nearby network service providers, whether made up of outside consultants or an internal maintenance staff, can resolve the majority of technical issues. However, serious problems sometimes occur when your regular support personnel are too busy or absent, and some trouble may involve technology that is unfamiliar to your local service technicians. In these situations, Progent's online support experts provide a convenient, quick, and affordable way to augment your local resources and to transfer useful information to improve your ability to handle future problems locally.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller offices commonly rely on individual freelance consultants. While freelance consultants have smaller overhead than larger support organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in training, the lack of reserve help may force your company to go without assistance during an IT crisis. As your network grows, network downtime and problems with vital software become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of backup support expertise to make sure your IT system remains up and running.

  • Create a Scalable Foundation for Smooth Expansion
    Businesses often begin with an IT architecture implemented on a shoestring budget. Without a robust framework, slap-dash repairs often get thrown on top of a weak foundation. As a network grows, reliability and expandability problems can hinder the productivity of the business. These poorly designed environments need proper analysis, intelligent long-term planning, and wide technical knowledge to evolve to a network architecture that can deliver the stable foundation to handle current business demands and ease future growth.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller offices require guidance and technical training to navigate through an ever more complicated array of technology options capable of promoting business success and enhancing productivity. They do not need a network engineer who is trying to resell a certain vendor's products. Network consulting and product sales can lead to a situation where the recommended solution is built around a profitable technology instead of the true requirements of a business. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to align technical expertise with the real needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical expertise, refined support software, and understanding of enterprise networking allow companies to escape the limitations of exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional background, in the trenches of network support, executing a broad range of IT tasks for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This guarantees that you get not only world-class technical skills, but also a support engineer with proven approaches for using technical knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site visits by the minute. Consequently, you owe only for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services delivered during normal business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you will not be tempted to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Businesses who work with familiar independent service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your information network from stressful and costly availability losses.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.