Fast and Affordable Online Support for Colorado Springs IT Networks
For companies in Colorado Springs or anywhere in Colorado, Progent offers remote support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with complex networking issues, as well as the services of CISA and CISSP-accredited security experts to help with high-level security design and troubleshooting jobs.
Progent's remote support experts provide exceptional leverage because they have the real-world background and have access to the sophisticated tools needed to resolve most network problems quickly. Efficient support reduces immediate expenses since solutions use up fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your company saves even more in incidental expenses by reducing or avoiding system outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online technical support expertise is especially helpful for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's billing policy for online support is structured to leverage your network support investment. Progent charges on a per-minute basis for phone consulting, so you owe exclusively for the services that you actually get. Unlike many remote service organizations, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing avoid scenarios where fast solutions manage to turn into large tabs. Progent's penchant for solving problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of customized tools and field-proven processes which promote the maximum degree of effectiveness for online technical support and repair for IT networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's online support team to communicate with your company's network remotely without violating system security.
Progent's advanced service reporting application stores extensive documentation describing all support that Progent's customers have received. Progent's team consultants have the benefit of the specifics of assistance delivered to each client by any Progent engineer. This history of issues and responses is stored as a conveniently accessible internal database that allows Progent's remote support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of certifications and close associations with important vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can determine optimal solutions promptly.
Online support services available from Progent to customers in Colorado Springs and anywhere in the state of Colorado include:
Authorized Windows Expertise
Progent's Microsoft-certified online support professionals can provide computer system repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop services to help your business to install, configure, repair, and manage workstations and notebooks based on Windows. Progent's desktop consulting services include offering Windows 10 upgrade help as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the premier accreditation for network professionals, and validates a consultant's technical skills at the master level. CCIEs can resolve even the most stubborn challenges encountered in network infrastructure planning, installation, management, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating program updates. Cisco CCIEs represent an excellent cost-effectiveness because their deep expertise allows them to resolve problems rapidly. In many instances, less experienced engineers can wrestle for hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can communicate with your network via state-of-the-art remote troubleshooting tools in order to perform quick, safe, and economical diagnosis and repair.
Progent's CCIEs offer help for the entire range of Cisco's market leading family of connectivity devices by delivering services that include:
CISM and CISSP Certified Network Security Consultants
Progent's certified CISM and CISSP cybersecurity experts offer a range of system protection solutions that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or help you to recover rapidly after a damaging breach. Security services available from Progent include: comprehensive data security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recovery from malicious attacks; setting up firewalls; designing secure architectures for off-site and mobile access; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting services to help businesses of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine on-premises resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring applications and services quickly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer online support services to address a wide array of information technologies including system infrastructure, messaging systems, system and process security, plus UNIX and Microsoft Windows integration. For server economization and simplified administration in environments that combine Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with migration from older systems to MS Windows or Linux solutions. Progent's team-oriented approach to solving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency online assistance diagnosing problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services designed to allow small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the world's leading corporations. The ProSight line of network monitoring and management services addresses all key areas of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete threat progression including protection, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of critical data, apps and VMs that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to deliver centralized management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so any looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology programs. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Colorado Springs Business Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Call Center service offerings for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve challenging issues.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center staff of veteran information technology consultants provides your clients in Colorado Springs or anywhere in the state of Colorado fast contact with a reliable network service resource with years of experience delivering telephone-based help and remote repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center perception as a solid enabler of business productivity, and Progent's target is to solve rather than just track network problems.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Group can supply online professional engineering support and education in key business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's consulting, programming, and training services, visit Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Colorado Springs, or anywhere in the state of Colorado, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to suit your business so your IT support is proactive rather than reactive. By spotting emerging problems before they result in full-scale emergencies, remote monitoring can avoid disruptive and expensive information system crises. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments powered by multiple operating systems.
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Colorado Springs or throughout the state of Colorado, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective system help the instant your organization has to have it. Long experience delivering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to solve computer problems rapidly while eliminating the cost and lost productivity that comes with on-site support calls.
Even if your Colorado Springs company has a local independent consultant or employs an in-house organization that know how to deal with typical computer problems, Progentís Microsoft certified engineers can still provide an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to deal with unexpected network emergencies or especially challenging integration problems.
Advantages of Progent's IT Support for Companies in Colorado Springs
Progent's online IT consulting services enable your Colorado Springs company to enjoy the advantages of on-call, enterprise-grade IT support without the cost of maintaining an in-house IT organization. Your network will acquire added strategic worth by being more available, efficient, and protected. Advantages to your business include:
- Seamless remote expansion of your local support resources
With most businesses in Colorado Springs and throughout Colorado, nearby computer service resources, whether represented by freelance consultants or an in-house maintenance staff, can handle typical network problems. However, serious problems sometimes strike when local support personnel are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your onsite support people. In these cases, Progent's online service experts give you a convenient, quick, and budget-friendly way to augment your local help and to transfer useful information to increase your ability to deal with downstream issues in-house.
- Reduced Dependence on Individual Service Providers
For IT maintenance, smaller companies commonly depend on independent freelance service providers. Although independent consultants carry smaller internal costs than larger consulting firms and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another client, sick, on vacation, or in training, the absence of backup help may require your company to go without assistance during an IT crisis. As your network expands, system downtime and problems with vital applications are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of backup support expertise to make sure your network stays available.
- Create a Scalable Foundation for Seamless Expansion
Organizations often start with an information system implemented on a modest budget. Lacking a strong framework, band-aid repairs often get thrown on top of a weak foundation. As a company grows, reliability and expandability problems can impede the productivity of the business. These badly built environments need proper analysis, smart long-term planning, and wide technical knowledge to evolve to a system infrastructure able to provide the stable foundation to meet critical business demands and facilitate downstream expansion.
- Work with Solution Providers Instead of Product Sellers
Smaller organizations need guidance and technical training to negotiate an increasingly complex maze of technology options available for promoting business growth and improving productivity. They hardly need a computer engineer who is attempting to earn a commission on a certain vendor's technology. Network support and product sales can lead to a scenario where the proposed
solution is built around a profitable product instead of the true needs of a client. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to align IT expertise with the real interests of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT background, refined support tools, and familiarity with enterprise networking allow offices to escape the limitations associated with excessive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Start Getting Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional background, at the forefront of network service, executing a wide range of IT projects for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This guarantees that you get not only world-class IT capability, but also a consultant with proven methods for using computer knowledge to fix real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site visits per minute. As a result, you owe only for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services delivered during normal working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast fixes so you won't be tempted to permit less critical problems to fester.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or local support firms who offer minimal documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports sent by every consultant to each customer. The discipline of documenting and archiving support records allows more efficient support and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only support firms to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your information network from painful and costly availability losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.