For office computer networks located anywhere in the state ofColorado, Progent's Microsoft and Cisco certified consultants can deliver phone help and troubleshooting to repair your network troubles quickly and affordably. Progent has acquired enterprise-class expertise, sophisticated tools, and support databases to diagnose and fix computer network problems while avoiding the high cost and time delays associated with on-site technical service calls.

If yourColoradocompany is situated outside of the larger urban areas such asDenver, Colorado Springs, Aurora, or Lakewood, your nearby network support options may be limited in expertise, or unavailable during urgent situations. This results in a network environment that is unpredictable or causing wasted time due to technical issues persisting for too long. Progent's team of expert network professionals average more than 12 years of real-world industry experience, in the trenches of network support, performing a large range of technical tasks for a diverse range of clients. This means you get not just the technical know how needed for the task, but a professional with demonstrated methods for applying that expertise to assist with efficient network solutions.

ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) service is a next-generation endpoint protection service that utilizes cutting edge behavior analysis technology from SentinelOne to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out about the entire ProSight family of low-cost network management outsourcing services for desktop and mobile endpoints.

Microsoft Virtual Desktop Support Services
Microsoft's desktop virtualization technologies lower the effort required for network managers to install applications so they are standardized throughout an entire workforce, offer the ability to control rights to business data, and enable fast deployment of additional or updated desktops. In Microsoft Windows Server 2016, the Terminal Services tool has been revamped and renamed Remote Desktop Services (RDS). Microsoft's new VDI infrastructure that powers Remote Desktop Services simplifies client connectivity, enhances responsiveness, tightens data security, centralizes management, and provides an almost transparent client experience. Progent's Windows Server 2016 consultants can assist you to evaluate the business advantages of Microsoft's virtual desktop solutions, configure test and production deployments, optimize your system architecture to accommodate virtualized clients efficiently, evaluate and remediate security problems, and train your network administrators to utilize industry best practices to achieve maximum payback from desktop virtualization.

Best Practices Followed by Expert Engineers
Many businesses located far from areas with plentiful expert consultants utilize poorly trained or unseasoned local resources for vital IT support services. This can produce a system that is unstable or unproductive. Progentís staff of Microsoft and Cisco premier engineers average over a decade of hands-on industry experience, in the front lines of network support, providing an extensive range of information system services for a broad selection of customers. Consequently, with Progent you receive not only expert technical knowledge, but a consultant who follows computer industry leading practices in applying that knowledge to solve real-world business system issues successfully and in a consistent way.

Progent's Test Lab at the Herakles/QTS Internet Data Center
Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center in Sacramento is available for testing mission-critical applications, creating cost-effective system upgrade methodologies, evaluating and optimizing performance, planning or validating disaster recovery strategies, resolving compatibility problems, and establishing training systems for new technologies. For Progent clients without sufficient internal resources to assemble effective pilot systems, the lab reduces capital outlay and engineering risk while keeping critical network projects on schedule.

High-level Project Management Experts
For enterprise project management assistance, Progent can provide access to veteran information technology professionals with decades of background as IT project managers for program development, information technology implementation, and process engineering working with organizations from Big 4 companies to dot-com startups to state government agencies. These proven project managers can provide advanced management skills to assist enterprise customers to adhere to best practices to make sure strategic projects are successfully completed on schedule and on budget.

Planning and Configuration Consulting for Cisco's Meraki Indoor and Outdoor Wireless Access Points
Progent's Meraki Wi-Fi access point experts offer remote and onsite support to assist organizations of any size to plan, install, maintain, upgrade or troubleshoot Wi-Fi systems that include Cisco Meraki APs. Progent can help you to configure and manage Cisco's Meraki-based wireless infrastructure for environments that range from a teleworker's home or a branch office to a campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco technology including switches, routers and ASA firewalls to create a seamless network infrastructure that delivers identical access, performance, security, manageability and uptime for wired and wireless clients irrespective of their mobility or computing device. (Refer to Meraki switches consulting services.)

Work-at-Home Solutions Consulting Expertise for At-Home Workers
Progent can help small and medium-size companies to plan, deploy and debug the infrastructure for offsite workers. Aspects of infrastructure for which Progent's consultants can provide assistance include safe and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router configuration, Wi-Fi LAN planning and implementation, and reliable Internet connectivity. For information about Progent's infrastructure consulting expertise for teleworkers, refer to infrastructure guidance for telecommuters.

In-depth Experience with Microsoft's Popular Server Solutions
Progent's team of network consulting experts can assist large organizations to plan, deploy, and manage major rollouts of key Microsoft technology by providing services such as Active Directory and Azure AD design, Exchange Server 2019 troubleshooting, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, SharePoint Server 2019 configuration, Microsoft SharePoint Server 2013 design and installation, Teams integration, Skype for Business Server support, plus SQL Server 2019 programming and SQL Server 2016 migration. Progent has helped some of the world's largest businesses to integrate technology based on Microsoft servers and offers branch office consulting services for enterprises with branch offices in major cities across the United States.

Fortinet FortiGate NGFW Firewall Consultants
Fortinet FortiGate next-generation firewalls are leaders in offering top performance for SSL/TLS inspection. Progent's Fortinet firewall experts can assist your business to configure your Fortinet security appliances to safeguard your IT resources at the enterprise edge, within the data center core, at branches, and at the cloud edge. To find out more, refer to Fortinet FortiGate firewall integration consultants.

Ransomware Removal and Recovery Consulting
Newer versions of crypto-ransomware not only scramble vital on-line data files but also infect most accessible system restores and backups. Progent's proven ransomware recovery consultants can help you to restore an IT network breached by a ransomware crypto-worm like Ryuk, WannaCry, Hermes, Spora, TeslaCrypt, or MongoLock. To learn more, see ransomware cleanup and operations restoration expertise.

Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants can provide online or onsite expertise to assist organizations of all sizes to plan, implement, manage, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified CM ecosystems. Progent offers in-depth support for the products, technologies and services that go into creating a cohesive Cisco Jabber solution such as Cisco network appliancesand management tools, Microsoft 365, Office} applications, Windows and Mac computers, Apple iOS and Google Android smartphones and tablets, SIP interfaces, WiFi networks, security and compliance, cloud integration, telepresence systems, PBX systems, disaster recovery preparedness, and the many other pieces of a modern collaboration solution.

Catalyst 9100 Family of Wi-Fi 6 and 6E APs Expertise
Progent's Cisco Catalyst 802.11ax Wireless Access Point experts offer affordable online and onsite help for Catalyst next-generation Wi-Fi 6 and 6E wireless APs. To find out more about Progent's consulting services for Catalyst 9100 Family of 802.11ax Access Points, refer to Cisco Catalyst 9100 Wireless access points solution planning, deployment, and management services.

SQL Server 2019 Migration Consultants
Progent's Microsoft Gold-certified Microsoft SQL Server 2019 consultants can help your business to integrate Microsoft SQL Server 2019 efficiently with other Microsoft products by offering services such as Microsoft Windows Server 2022 integration services, Windows Server 2019 upgrade consulting, SharePoint Server 2019 application design, Power BI business reporting expertise, Exchange Server 2019 integration consulting and Microsoft 365 Exchange Online hybrid integration consulting, and Active Directory and Azure AD design and troubleshooting.

Expert Wireless Engineering and Support
Progent's wireless technology consultants have broad expertise in the implementation and maintenance of wireless information technology and can help you to design, deploy, manage and repair wireless solutions that are compliant, resilient, expandable, simple to manage and operate, ready to handle your critical workloads, and seamlessly incorporated into hybrid cloud networks. Remote and onsite support offered by Progent span a selection of wireless technologies and include smartphone and tablet integration, Wi-Fi network infrastructure design and installation, Wi-Fi site surveys, Cisco wireless VoIP phone configuration, and building-to-building wireless connections.

Microsoft System Center 2016 Consultants
System Center 2016 delivers major enhancements in the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

Response Time of Progent's TRC for Remote Computer Support
Progent's Technical Response Center (TRC) is dedicated to delivering the best level of remote network support services available for urgent and standard issues. For urgent issues that impact many workers, crucial individuals, or a line-of-business program, the TRC will respond in less than an hour. For standard problems, the TRC is committed to respond within two hours. In all cases, your trouble ticket will be created quickly and correctly, You will receive an acknowledgement from the trouble ticket system, and the TRC will check with you regarding each corrected issue to confirm you are satisfied with the results and ready to close the ticket. Find out more concerning Progent's TRC Customer Commitment.

Get in Touch with a Progent Network Support Expert
To see how to get in touch with a Progent computer consultant for online or onsite expertise, call 1-800-993-9400 or visit Remote Computer Help.



An index of content::

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    Progent delivers the help of Microsoft and Cisco-Premier network support professionals to offer customers affordable ways to help organizations optimize the value of Microsoft and Cisco technology. For networks that range from small offices to large enterprises, Progent's network engineers can help you improve your network's e-mail architecture, security, availability, performance, and network management.

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    Even if your business has a minimal network support staff and a modest IT budget, your information network can still have the same high availability and responsiveness that once required a substantial internal support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-certified IT consultants, the latest system management software for proactive monitoring and threshold alarms, and cost-effective service programs such as a help desk call center to keep your mission-critical network applications and servers up and running.

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    Progent offers national remote technical support and troubleshooting services for businesses who operate UNIX or Linux networks or whose information systems feature a mix of UNIX/Linux and Microsoft Windows products. Remote technical support offers maximum return for your IT budget by preserving client efficiency and shortening the time charged for computer repair services. Advanced remote access utilities and skilled service specialists and consultants allow Progent to handle most network problems without wasting time and expense by going to your site. In the vast majority of situations your network issues can be remediated by telephone or through a mix of telephone support and online connectivity. Progent can make available Cisco certified CCIE infrastructure experts and CISA and CISM certified security specialists to assist you with the most difficult network problems.

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    Progent utilizes the Flexential Tampa colocation center mainly to provide private cloud hosting services. Progent has a group of network experts located in the vicinity of Tampa, and Progent also offers remote support from Progent's countrywide team of Microsoft-certified consultants, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and veteran disaster recovery/business continuity preparedness consultants. Progent can also assist you to plan and implement a move to the Flexential facility by providing services such as planning system configuration, specifying hardware, system configuration and testing, troubleshooting, streamling remote network management, and training your IT staff.

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  • Les Kent has a 35-year history of effective network integration, executive administration, marketing, and operations. He has shown a knack for developing sophisticated IT solutions while working as a system designer, software developer, project manager, deployment consultant, and troubleshooter for small businesses, new ventures, and major enterprises.

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    Progent's Microsoft-certified consultants can help your company to assess the value of Microsoft Lync Server 2010 for your environment and can help you to design and execute a deployment of Microsoft Lync Server 2010 that consolidates the administration of Instant Messaging and Presence and increases the productivity of your in-house staff, telecommuters, and mobile workforce. Progent's consultant's can also assist you to perform a smooth upgrade to Microsoft Lync Server from Office Communications Server or Live Communications Server, interface Microsoft Lync Server with Exchange, SharePoint, and SQL Server, show you how you can use Lync Server to improve the collaborative functions of MS Office programs, and provide webinar training and ongoing support for Lync Server and other Microsoft products.

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