For small business network systems located throughout the state of Colorado, Progent's Microsoft certified technical team members can provide phone assistance and troubleshooting to fix your computer system problems quickly and cost effectively. Progent has acquired top-notch skills, software tools, and support databases to troubleshoot and repair IT problems without the cost and time delays normally associated with onsite technical service calls.
If your Colorado small business is situated beyond the larger metropolitan areas such as Denver, Colorado Springs, Aurora, or Lakewood, your local computer network support choices may be limited in technical capability, or unavailable during urgent situations. This results in a network environment that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progentís group of field proven network professionals average more than 10 years of real-world industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a extensive range of customers. This means you obtain not just the technical skills needed for the task, but a professional with proven methods for applying that expertise to provide efficient network solutions.
Progent's Test and Design Lab at the Herakles/QTS Data Center
Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center in Sacramento is available for piloting mission-critical applications, developing efficient migration procedures, evaluating and tuning performance, designing or validating disaster recovery strategies, mitigating compatibility issues, and building training environments for the latest products and technologies. For Progent customers who lack sufficient internal resources to assemble effective test systems, Progent's Test and Training Lab cuts capital costs and engineering risk and helps keep vital IT initiatives on schedule.
Broad and In-depth Expertise with Office Networking
Progentís team of more than 100 networking experts means customers can take advantage of the leverage of more than 1,000 years of combined background and collective information to repair the most vexing network issues. Progentís accredited network engineers possess the know-how to identify solutions quickly and deliver them affordably.
NetApp SAN Storage Solutions
Progent offers enterprise clients remote or onsite NetApp SAN consulting services for NetApp's entire portfolio of SAN software and hardware products including ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN storage technology supported by Progent include system dsign, hybrid-cloud deployment, virtualization, migrations, non-disruptive patching, system management, security and compliance, disaster recovery, and remediation. Progent offers Level 3 support to assist you to resolve issues with NetApp SAN deployments efficiently based on best practices.
Citrix Desktop Virtualization Consulting
Progent's Citrix-certified desktop virtualization experts can assist you to plan, install, manage, and troubleshoot a virtualized Windows desktop and application delivery solution by offering Citrix XenDesktop consulting and XenApp support services. Progent's Cisco-certified CCIE network consultants can help you enhance your network for distributing server-side and client-side applications, and Progent's datacenter support consultants can assist you to manage and support an off-site datacenter that offers high availability, advanced security, and fast recovery. Progent's Citrix technology experts can also help you with other virtualization solutions from Citrix by offering XenServer expertise and Citrix Essentials for Hyper-V integration.
Planning and Configuration Support for Cisco's Meraki Cloud-managed Wireless APs
Progent's Meraki wireless access point experts provide online and on-premises support to help businesses of any size to design, install, maintain, upgrade or repair Wi-Fi networks that include Cisco Meraki wireless access points. Progent can help you to set up and manage Meraki-based Wi-Fi networks for sites that can range from a telecommuter's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco technology including Catalyst, Nexus and Meraki switches, routers and ASA firewalls to create a cohesive network infrastructure that provides the same access, performance, security, ease of management and availability for wired and Wi-Fi clients irrespective of their location or computing device. (Refer to Cisco Meraki switches configuration and management.)
ProSight IT Asset Management for Organizing Network Documentation
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out about Progent's ProSight suite of managed IT services for small organizations.
Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified information technology experts offer Windows Server 2016 migration consulting to help businesses of all sizes to design and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid architecture. Progent can assist you to evaluate the business value of Windows Server 2016 for your enterprise and can help you with any aspect of planning, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can help your organization to take advantage of the many new disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica, plus workgroup and multi-domain failover clusters.
Microsoft Windows 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Windows Hyper-V 2016 incorporates key technologies first designed for and refined on Microsoft Azure, among the world's largest public clouds. This pedigree significantly enhances the suitability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by improving data security, uptime, scale, manageability, dependability and recoverability. Progentís Microsoft-certified Windows Server 2016 Hyper-V consulting team can assist you to assess the advantages of Hyper-V 2016 for your business, set up pilot systems to verify the ability of Hyper-V 2016 to run your vital applications, plan a cost-effective network topology for a cloud-centric or hybrid deployment, create and carry out a smooth upgrade plan, train your IT administration and technical support personnel, and provide as-needed consulting and troubleshooting services to make sure that your Hyper-V 2016 investment delivers maximum business benefit.
Altaro VM Backup Solutions for Data Protection and Disaster Recovery
Altaro VM Backup provides small and mid-size businesses a reliable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud architectures and also supports cost-effective backup to Microsoft Azure storage. Headline features include state-of-the-art inline deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup spacing as little as five minutes for reducing your Recovery Point Objective, advanced encryption, item-level restore options for individual files and emails, support for Windows Cluster Shared Volumes (CSV) and for vCenter for handling large-scale deployments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up online VMs without downtime. Progent is a certified Altaro partner and offers a broad range of services to assist you to design, install, manage and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup. To read more, visit Altaro VM Backup Certified Consultants.
Cisco Jabber Deployment and Management Consultants
Progent's Jabber consultants can provide remote or onsite expertise to assist organizations of any size to design, implement, manage, update or troubleshoot Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent offers advanced support for all the technologies that go into building a cohesive Jabber solution such as Cisco network devicesand management software, Microsoft Office 365 applications, Windows and Mac computers, Apple iOS and Android smartphones, SIP interfaces, Wi-Fi systems, cyber security, cloud integration, telepresence systems, PBX systems, disaster recovery preparedness, and other pieces of a modern collaboration solution.
Responsiveness of Progent's TRC for Remote Support
Progent's Technical Response Center (TRC) is dedicated to delivering the best level of remote IT support services offered anywhere for both emergency as well as standard problems. For urgent issues that affect multiple users, key individuals, or a mission-critical program, the Technical Response Center can engage in one hour or less. For non-critical problems, the TRC is committed to respond in less than two hours. Regardless of criticality, your ticket will be created quickly and correctly, You will be sent an acknowledgement from the ticketing system, and the TRC will check with you regarding each resolved problem to verify you are comfortable with the results and willing to close the ticket. Find out more details concerning Progent's TRC Customer Commitment.
Talk to a Progent Computer Support Expert
To learn how to contact a Progent computer consultant for remote or onsite help in , phone 1-800-993-9400 or visit Remote Computer Help.