Quick, Affordable Online Network Troubleshooting for Columbia, South Carolina Small Businesses
For more than twenty years, Progent has focused on delivering enterprise-quality network support services to clients who have small-business IT budgets. Progent has built a unique support solution that features a streamlined, seamless virtual office infrastructure, sophisticated online repair tools, a substantial pool of engineers accredited in a wide range of IT disciplines, a Call Center service model that maximizes efficiency and guarantees follow-up, a global team of on-line service professionals, on-site service options for the majority of most zip codes in the United States, and a company culture committed to fixing technical issues in the least time and at the lowest cost to customers.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to supplement the technical skills of your internal network support personnel. Co-sourcing can reduce expenses and help meet schedules for major projects like software programming, business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also provide the services of certified experts to help your company to design and execute a sensible cloud computing strategy.
Key Technical Areas Supported by Progent for Office Networks in Columbia, South Carolina
Progent's group of industry certified consultants offers assistance for all facets of information systems found in businesses of all sizes. Areas served by Progent in Columbia include:
Support Delivery Alternatives Available for Columbia, South Carolina Businesses
Progent offers a variety of alternatives for providing small companies with affordable IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's model for providing IT support is based on the Help Desk Call Center structure common to big IT support groups. Progent's Helpdesk Service Mechanism promotes fast support, thorough activity documentation, reliable follow-through, and strict expense monitoring for an array of network support delivery alternatives that include remote repairs, onsite help, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's certified service professionals can help customers to analyze and fix hardware and software issues without the cost or delay of on-premises support visits. The experience of Progent's IT consultants makes it possible to resolve most network problems quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time customers to accommodate emergency situations and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out more details concerning Progent's remote computer troubleshooting expertise.
- Onsite Support
Progent offers onsite computer support for registered customers in larger cities in the U.S. Progent's on-site support personnel can work in tandem with Progent's remote service engineers to deliver small and midsize businesses the ideal combination: hands-on support professionals when you require them plus the on-line expertise of Progent's seasoned team of network engineers, security specialists, and business application programmers. The wait time for in-person service visits is typically under one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more concerning why to register for Progent's onsite computer support services.
- Help Desk
Progent's Contact Center Services are intended for small and midsize businesses who need fast and reliable support from an online Help Desk with efficient phone support, online troubleshooting tools, and sufficient technical depth for full problem escalation. Since small and midsize companies typically are constrained by limited IT budgets and can provide scant management bandwidth for handling IT support, Progent's Contact Center Services can be the most cost-effective way to ensure that small business information networks are always productive. Read more about Progent's Helpdesk services.
- IT Consulting Expertise
Progent offers small businesses affordable access to enterprise-class IT professionals who can provide help with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network protection consulting, high availability it system design, virtual server solutions, plus integration, programming and support for small business programs including accounting, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can provide assistance with short-term projects including site moves and major system upgrades, longer term projects like management information application programming and support, database software programming and DBA services, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system administration, or emergency response like data restoration and malware cleanup.
- Application Server Hosting
Progent offers hosting for key business applications like Exchange Server and Microsoft SQL in order to provide small businesses with higher levels of dependability, protection, and performance than is feasible using the class of in-house data center that is achievable for most small and midsize companies. Because Progent uses the same facilities that host the gear of many of the world's largest IT organizations, Progent can eliminate the cost of building and managing the systems needed for enterprise-class cooling, electrical failover, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and service packs stay current, security and efficiency is constantly tracked, and systems are regularly archived and available for complete and rapid recovery. Find out more concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for all of a small company's production servers in an environment that not only provides the highest degree of dependability and scalability but that is in addition easy for customers to transfer to another support provider or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server techniques that permit businesses with mixed networks to benefit significantly on the costs of hardware, system support, and network administration while getting world-class dependability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed package, can handle the mixed- platform and loosely standardized environments typical of small businesses, and keeps ownership of the software in the customer's possession so that migrating to a new virtualized system is quick, safe, and affordable. This avoids ending up a captive to a single hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers expert online consulting services to help businesses of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that combine physical IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's affordable ProSight suite of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including filtering, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that need important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Choice for Columbia, South Carolina Businesses
Progent's staff size, breadth of technical expertise, and experience with corporate network consulting enable small companies to sidestep the problems associated with over reliance on thinly staffed support firms or freelance engineers.
Working with Progent enables your small business to:
- Avoid Over Dependence on Freelance Consultants
For network services, small businesses sometimes rely excessively on individual engineers. Although individual support engineers carry lower overhead than more substantial IT service organizations and can typically charge nominally smaller fees, freelancers are sometimes unable to respond rapidly to critical situations. If an independent consultant is busy with different client, sick, on travelling, or in training, the lack of replacement staff may require your business to wait for assistance during a crisis. As your small business expands, network downtime or difficulties with critical programs get more costly. The money you thought you were conserving on an independent consultant can evaporate quickly due to lost productivity. In addition, when independent consultants confront new technologies, the unavailability of a large engineering group to count on for help requires them to train with the meter running while your business winds up footing the costs for their continuing education.
- Have Access to Certified Professionals in Sophisticated IT Solutions
The majority of small support organizations or freelance engineers specializing in small business IT consulting may excel at providing routine fixes but don't have the experience to work efficiently with complicated network environments with a variety of platforms, multiple sites, Voice over IP systems, mobile workers, interconnected accounting and analytical applications, eCommerce, and custom business applications. Progent's experience with global companies and Progent's extensive group of specialists can benefit your business because enterprise networks are inherently complex, support problems demand in-depth knowledge in many technical disciplines, and achieving an acceptable degree of robustness, availability, and security calls for industry-proven processes.
- Create a Firm Basis for Growth
Small businesses typically start with an IT system implemented on a tight budget. Without a proper basis, a sequence of ad hoc fixes often get tossed on top of a marginal foundation. As a company evolves, stability and expandability problems can obstruct the success of the business. These environments require thorough evaluation, smart strategic planning, and in-depth experience to migrate to a network environment that will act as the reliable basis to handle critical business requirements and ease downstream growth.
- Work with Solution Consultants, Not Resellers
Smaller companies require direction and insight to work through an increasingly complicated array of technology alternatives available for accelerating business growth and enhancing productivity. Businesses do not need a network engineer or support firm that attempts to promote a product. Progent eliminates conflicts of interest by not selling any products. Progent provides services and expertise only. This permits Progent to align technical services with the genuine needs of clients. Combining network support and product reselling can result in a situation where the proposed solution is built around a preselected technology instead of being driven by the true requirements of a customer.
How to Contact Progent
In case your Columbia, South Carolina business wants to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Support
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).