Columbia, SC Online Support from Certified Network Troubleshooting Experts
Progent's computer tech support services can deliver your Columbia, SC business low cost and dependable support from world-class IT professionals. By providing IT support help when you require it, offering specialized knowledge for line-of-business applications, offering unique services such as 24x7 network monitoring, and billing only for support you use, Progent gives your Columbia, South Carolina business an affordable solution for optimizing the profitability of small office information systems. If you maintain an on-premises datacenter, connect to cloud-based infrastructure, or have a hybrid cloud-and-local network, Progent is the smart choice for businesses and local governments to create and maintain a reliable and safe information network and to benefit from quick availability of the skilled help ordinarily restricted to enterprises who are able to maintain a large internal IT organization.
For medium-size and enterprise businesses, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal network support team. This can cut costs and minimize technical risks for major projects such as software development, business continuity planning and testing, security evaluations, office consolidations, or software migrations.
Progent can in addition offer access to accredited consultants to help your business to plan and execute your cloud computing strategy.
Key Products and Technologies Serviced by Progent for Office Networks in Columbia, South Carolina
Progent's team of certified consultants offers support for all aspects of network systems found in companies of any size. Technologies supported by Progent in Columbia include:
Service Delivery Options for Columbia, South Carolina Companies
Progent offers a variety of alternatives for providing small companies and local governments with affordable IT services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for delivering IT support is based on the Help Desk structure familiar to big IT support organizations. Progent's Help Desk Call Center Service Mechanism ensures fast support, thorough activity records, dependable follow-through, and tight expense control across an array of IT service delivery modes that include online repairs, onsite support, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center provides urgent and routine online service for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can assist customers to analyze and fix hardware and software problems without the cost or delay of travel for onsite support visits. The background of Progent's network engineers allows them to resolve the majority of IT issues rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-based signup process for new clients to accommodate emergency situations and Progent charges by the minute with no sign-up fees or time minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Find out additional information about Progent's remote network troubleshooting services.
- Onsite Support
Progent provides onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in tandem with Progent's remote support experts to give small and midsize companies the ideal combination: hands-on support technicians when you need them as well as the remote expertise of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The response time for in-person support calls is usually under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more about how to sign up for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve challenging issues. for more information, refer to Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small and midsize companies affordable availability of enterprise-class IT professionals who can deliver help with vital technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security consulting, fault tolerant network engineering, virtual server strategies, plus configuration, customization and training for small business applications including financials, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can help with short-term projects such as site relocations and massive system migrations, longer term projects like management reporting software programming and customization, relational database software development and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or emergency services like data restoration and malware cleanup.
- Application Server Hosting
Progent can host critical applications like Exchange and Microsoft SQL Server to provide small and midsize businesses with greater degrees of dependability, protection, and recoverability than is feasible using the class of in-house data center that is achievable for the majority of small organizations. Since Progent uses the same data centers that support the equipment of some of the world's largest IT organizations, Progent can eliminate the expense of creating and maintaining the infrastructure required for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs stay current, protection and performance is constantly monitored, and systems are regularly archived and available for complete and rapid recovery. Find out more about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize company's servers in a setting that not only provides the highest degree of fault-tolerance and scalability but that is in addition simple for clients to migrate to a different support provider or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting is founded on tested virtualization technologies that allow companies with mixed networks to benefit dramatically on the costs of capital equipment, infrastructure support, and network administration while getting enterprise-class reliability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed package, can support the mixed- OS and non- standardized environments typical of small businesses, and retains ownership of the licenses in the client's possession so that moving to a different virtualized system is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers expert remote support to help companies of all sizes connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine physical resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises Exchange, Azure design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the entire threat lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and allows fast recovery of critical files, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security companies to deliver web-based management and world-class security for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so that all looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Columbia, South Carolina Small Businesses
Progent's size, breadth of information technology expertise, and familiarity with enterprise IT consulting allow small companies to sidestep the pitfalls associated with over dependence on small service organizations or independent consultants.
Working with Progent's Experts allows your small business to:
- Avoid Over Reliance on Individual Support Consultants
For IT services, smaller companies sometimes depend excessively on freelance engineers. Although individual support providers carry lower expenses than more substantial support organizations and can afford to charge nominally lower fees, individuals are often too busy to respond quickly to urgent network problems. If an independent engineer is busy with different customer, sick, on travelling, or in training, the lack of replacement personnel may require your company to go without help in case of a crisis. As your small business expands, system unavailability or difficulties with critical programs get more costly. The dollars you believed you were conserving on a freelancer can evaporate quickly due to lower productivity. In addition, when independent engineers encounter unfamiliar problems, the unavailability of a large consulting group to rely on for help requires them to learn in place while your business winds up with the costs for their ongoing training.
- Have Access to Certified Professionals in Advanced Network Issues
The majority of small service organizations or independent consultants who concentrate on small business IT consulting are capable of delivering connect-the-dots solutions but don't have the seasoning to deal efficiently with complex network environments that have a variety of operating systems, many offices, Voice over IP implementations, remote workforces, integrated accounting and operational applications, eCommerce, and specialized business applications. Progent's background with global enterprises and Progent's large team of experts can benefit your business because big-company networks are inherently complex, support issues require in-depth understanding of in many technical areas, and reaching an acceptable level of robustness, reliability, and security requires industry-proven best practices.
- Build a Firm Foundation for Growth
Small companies often begin with an IT system cobbled together on a tight budget. Without a proper architecture, a sequence of band-aid fixes commonly get piled on top of a tenuous foundation. As a company grows, stability and scalability issues can undermine the success of the business. These networks require proper evaluation, smart business analysis, and broad-based experience to upgrade to an IT environment that will act as the solid foundation to handle critical business needs and support future expansion.
- Team with Solution Consultants, Not Product Resellers
Smaller companies require guidance and insight to work through an increasingly complicated array of IT options offered for accelerating business growth and enhancing productivity. Businesses do not need an IT consultant or support firm that tries to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent offers services and expertise exclusively. This permits Progent to match technical support services with the real interests of customers. Combining IT consulting and product selling can lead to a situation where the proposed solution is based on a predetermined vendor instead of being driven by the true needs of a customer.
How to Contact Progent
In case your Columbia, South Carolina company wants to contact Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Fast Online Network Help
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).