Affordable Computer Tech Support from Microsoft and Cisco Qualified Experts for Businesses in Columbia, SC
By offering professional support when you require it, making available specialized expertise for key business applications, offering innovative services like virtual data center hosting, invoicing only for help delivered, and charging no sign-up or retainer fees for standard services, Progent enables you to increase the competitive value of your information network and reduce support costs. Progent appreciates that information system security, reliability, and efficiency are just as important to small businesses as to large enterprises but that small organizations lack the leverage to spend heavily in computer networks and internal service staffs. Progent's fundamental competitive advantage is that no network consulting organization can equal Progent's ability to provide the network support your business needs whenever you require it and at prices you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to add to the subject matter expertise of your in-house network support team. This can save money and minimize technical risks for big IT initiatives such as application design and development, business continuity planning and testing, security audits, office consolidations, or technology migrations.

Progent can in addition offer the services of certified experts to help your company to design and execute a sensible cloud computing strategy.

Core Products and Technologies Supported by Progent's Consultants for Companies in Columbia, South Carolina
Progent's national group of certified experts offers assistance for all facets of network technology used by companies of all sizes. Areas served by Progent in Columbia include:

Service Delivery Options for Columbia, South Carolina Businesses
Progent offers a variety of alternatives for providing small and midsize companies with cost-effective computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing IT support is based on the Help Desk structure familiar to big IT support organizations. Progent's Contact Center Service Model ensures rapid support, comprehensive service documentation, consistent follow-through, and strict expense control across an array of network service delivery alternatives that include remote repairs, on-premises support, high-end consulting, plus server hosting.

  • Remote Support
    Progent’s Technical Response Center offers urgent and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can assist clients to analyze and fix hardware and software issues without the cost or delay of travel for onsite service calls. The background of Progent's network consultants makes it possible to handle most network issues quickly. For complex issues, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based signup process for first-time clients to accommodate emergency situations and Progent bills by the minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Learn more information concerning Progent's remote computer troubleshooting expertise.

  • Onsite Support
    Progent offers on-site computer assistance for registered clients in larger cities in the United States. Progent's onsite service personnel can operate in conjunction with Progent's online support engineers to give small companies the best of both worlds: in-person service professionals when you require them plus the remote expertise of Progent's worldwide staff of IT consultants, security professionals, and business software programmers. The response time for in-person service visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more details concerning how to register for Progent's in-person computer support.

  • Help Desk
    Progent's Help Desk Outsourcing Services are intended for all businesses who need fast and reliable access to an online Help Desk Call Center with effective telephone support, remote repair capability, and sufficient technical depth for all needed problem escalation. Since smaller companies usually have limited information technology funds and can spare little management attention for handling IT support tasks, Progent's Contact Center Services can be the most cost-effective way to make sure that small business computer networks are always up and running. Read more details concerning Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent provides small businesses budget-friendly access to world-class consultants who can deliver help with vital technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network security consulting, fault tolerant network design, server virtualization solutions, plus configuration, customization and training for business programs including financials, ERP, reporting, sales automation, and productivity packages. Progent can help with one-time projects such as office relocations and massive system upgrades, extended initiatives like business analytics application development and support, relational database application development and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and system management, or emergency response such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for mission-critical business applications such as Exchange and Microsoft SQL Server in order to provide small and midsize businesses with higher levels of reliability, protection, and performance than is possible with the type of internal data center that is realistically affordable for the majority of small and midsize businesses. Since Progent utilizes the same data centers that support the gear of many of the planet's largest information technology companies, Progent can eliminate the investment in creating and managing the infrastructure required for world-class cooling, power failover, and uninterruptible Internet access. For managed applications, Progent can also see to it that patches and revisions stay updated, security and performance is continually monitored, and systems and data files are consistently backed up and ready for full and prompt restoration. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small organization's servers in an environment that not only provides the top level of fault-tolerance and expandability but that is in addition easy for customers to migrate to a different support firm or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting service is built around mature virtual server techniques that allow businesses with multi-vendor environments to benefit dramatically on the costs of hardware, system support, and network management while achieving enterprise-class reliability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed solution, can support the mixed- platform and loosely standardized environments common with small businesses, and keeps ownership of the licenses in the customer's possession so that migrating to a new virtualized system is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers advanced remote consulting services to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that utilize local IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical data, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their networking hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so that any looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex array of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified cybersecurity consultants, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a company-wide perspective on network security and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory requirements for IT data protection and incident reporting.

The scope and size of Progent's engineering team offer a unique array of benefits to organizations trying to increase the productivity of their IT network within an affordable budget. These advantages include:

  • Best Practices
    Progent’s team of Microsoft and Cisco certified experts average more than a decade of hands-on professional experience, at the forefront of IT support, executing a wide range of technical projects for a large array of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting staff. This means that you get not just world-class IT help, but also a consultant with proven approaches for resolving real-world IT problems efficiently. Read more concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for online service and on-premises visits per minute. Consequently, you are billed just for received support. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no registration charge and requires no retainer for support services delivered during normal business hours. Many service organizations impose large minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity eliminates king-size invoices for quick fixes. An additional benefit of granular invoicing is that customers are less inclined to allow less critical issues to stay unaddressed until they become major problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support organizations who provide minimal documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service reports given by each consultant to every customer. The discipline of detailing and archiving service records results in more efficient support and avoids a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent has little competition. Small businesses who utilize independent service providers or who maintain internal IT staffs benefit when Progent transfers information about new technology and proven processes to make their IT environments more robust, protected, and productive. Read more details about Progent's knowledge transfer services.

Contact Progent
In case your Columbia, South Carolina business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Assistance
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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