Low-cost Network Troubleshooting from Microsoft premier Consultants for Companies in Columbia, SC
By delivering professional know-how whenever you require it, providing in-depth expertise for key business applications, offering high-value services such as virtual data center hosting, billing only for help delivered, and charging no sign-up or retainer fees for standard services, Progent enables you to maximize the business value of your It network and reduce service costs. Progent understands that information system protection, dependability, and performance are as critical to small businesses as to major enterprises but that smaller organizations don't have the leverage to invest heavily in information networks and internal support groups. Progent's fundamental value proposition is that no network support firm can equal Progent's ability to provide the IT support expertise your business requires whenever you require it and at a cost you can afford.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house network service team. Co-sourcing can save money and minimize technical risks for big projects like software programming, disaster recover/business continuity planning, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also provide access to accredited consultants to assist your business to design and implement your cloud computing strategy.

Core Products and Technologies Serviced by Progent for Columbia, South Carolina Office Networks
As a Microsoft-certified Partner computer support company that maintains a world-class group of Cisco Certified CCIE network infrastructure consultants and Apple certified consultants, Progent provides urgent troubleshooting and affordable remote consulting to Columbia, SC companies for a broad range of computer technologies including:

Support Delivery Options Available for Columbia, South Carolina Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, system architecture, and network management. Progent's paradigm for providing computer support is based on the Help Desk Call Center structure common to larger IT support groups. Progent's Contact Center Support Mechanism promotes rapid support, thorough activity records, consistent follow-up, and tight expense control across an array of IT service delivery options that include online repairs, in-person help, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) offers emergency and routine online assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support professionals can help customers to analyze and fix hardware and software problems without the cost or time loss of on-premises support visits. The background of Progent's IT consultants makes it possible to resolve the majority of IT problems rapidly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible registration procedure for new customers to accommodate emergency situations and Progent charges by the minute with no sign-up charges or minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out more information about Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent provides on-site technical support for registered customers in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's remote service engineers to deliver small and midsize businesses the ideal combination: hands-on service technicians when you need them as well as the on-line help of Progent's seasoned team of IT engineers, security professionals, and business software developers. The wait time for in-person support calls is typically less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite support. Learn more details about how and why to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex issues. for more information, refer to Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's roster of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics. For more information, see Progent's Help Desk Co-management services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can provide help with critical technologies such as Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, company-wide network protection engineering, fault tolerant it system design, virtualization solutions, plus integration, programming and support for small business programs such as financials, ERP and MRP, reporting, sales automation, and productivity packages. Progent can provide assistance with short-term projects including site moves and massive software migrations, longer term initiatives such as customizing an older MRP platform to a modern Microsoft Dynamics 365 package, relational database software programming and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or urgent services such as data restoration and malware cleanup.

  • Network Infrastructure Consulting Services for an At-Home Workforce
    Progent can help small and medium-size businesses to plan, deploy and troubleshoot the network infrastructure needed to support remote workers. Aspects of network infrastructure for which Progent's experts offer assistance include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) platforms, router setup, wireless LAN planning and deployment, and reliable Internet access. For details about Progent's infrastructure consulting services for telecommuters, see network infrastructure guidance for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the top degree of dependability and expandability but that is in addition simple for clients to migrate to a different support provider or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that permit businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, system support, and IT administration while achieving world-class reliability and an unparalleled level of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed service, can support the multi- OS and non- standardized networks common with small businesses, and retains control of the licenses in the customer's hands so that moving to a new virtualized system is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers advanced remote support to help companies of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's affordable ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to automate the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top information security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent�s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your Progent consultant so all potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you�re making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup environment that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Columbia, South Carolina Businesses
Progent's size, scope of technical skill, and familiarity with corporate IT consulting enable small and midsize businesses to sidestep the pitfalls associated with excessive dependence on thinly staffed service firms or individual consultants.

Teaming with Progent allows your company to:

  • Avoid Over Reliance on Individual Consultants
    For network services, small companies often rely heavily on independent consultants. Although freelance support engineers carry lower expenses than larger support firms and can typically charge apparently lower fees, they are occasionally too busy to react quickly to urgent network problems. If an independent consultant is occupied with different customer, sick, on travelling, or in training, the lack of backup staff may force your business to wait for assistance in case of an emergency. As your small business expands, network downtime or problems with line-of-business applications become more expensive. The dollars you thought you were saving on an independent consultant can evaporate fast because of lost output. Also, when freelance consultants encounter new problems, the unavailability of a large consulting team to depend on for assistance forces them to learn in place while your organization ends up footing the bill for their continuing training.

  • Have Access to Certified Professionals in Sophisticated Network Solutions
    Many small service firms or independent consultants specializing in small business network consulting may excel at providing routine solutions but lack the background to work cost-effectively with complicated network environments that have mixed platforms, many locations, Voice over IP systems, remote workforces, interconnected financial and analytical applications, data-driven web sites, and specialized business applications. Progent's experience with worldwide companies and Progent's extensive staff of specialists can be valuable to your small business because enterprise environments are inherently complicated, support issues demand in-depth knowledge in numerous technical areas, and reaching an acceptable level of robustness, availability, and security requires industry-proven best practices.

  • Create a Firm Foundation for Growth
    Small businesses typically start with a network implemented on a shoestring budget. Lacking a solid basis, a sequence of ad hoc repairs often get piled on top of a marginal structure. As a company evolves, reliability and scalability problems can undermine the success of the organization. These environments need thorough evaluation, intelligent strategic analysis, and broad-based experience to upgrade to an IT environment that can provide the solid basis to handle current business needs and ease downstream growth.

  • Partner with Solution Consultants, Not Product Resellers
    Small businesses need guidance and insight to work through an ever more complicated maze of technology alternatives available for enabling growth and enhancing efficiency. They do not need a network consultant or service firm that tries to promote a product. Progent avoids conflicted motives by not selling any products. Progent sells services and expertise only. This allows Progent to match consulting services with the genuine interests of customers. Mixing network consulting and product reselling can lead to a situation where the recommended solution is built around a predetermined technology instead of being driven by the true requirements of a small business.

Get in Touch with Progent
In case your Columbia, South Carolina company wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Support
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's CISSP-premier network security experts can help businesses of all sizes with any aspect of IT security. Progent can create cost-effective cybersecurity systems that guard a small office from advanced threats or Progent can plan, configure, and manage an end-to-end security strategy for hybrid enterprise networks that accommodate local, remote, and mobile users accessing IT resources distributed across multiple physical datacenters and various clouds.

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    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and simplified restore capabilities for Microsoft networks. Data Protection Manager 2016 delivers application-sensitive protection for key workloads such as SQL Server, Exchange and SharePoint Server, backs up Windows and Linux VMs, supports VMs hosted by Hyper-V and VMware, and can use Azure for cloud-based backup and recovery. Progent's Microsoft-certified experts can help businesses of all sizes to design, implement, manage, and repair an enterprise-wide backup/restore solution powered by System Center 2016 Data Protection Manager. Progent can help you to upgrade from a previous version of DPM or from an outdated system, and Progent can tune your DPM 2016 environment for on local, hosted, cloud-based or hybrid deployments. Progent offers remote or onsite consulting expertise and can deliver as-needed expertise to resolve challenging issues or provide end-to-end project management or co-management support to help you complete your Data Protection Manager 2016 deployment on time and on budget.

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    Progent's certified SharePoint Server 2019 and SharePoint Online experts can provide affordable online and on-premises expertise, software development, and troubleshooting services for organizations of any size who intend to upgrade to SharePoint 2019 or SharePoint Online from prior releases of SharePoint. Progent can help customers design and carry out an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines onsite and cloud components into a seamless information management solution.

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    Progent's Network Contact Center Outsourcing Support Services for desktop technical support are designed especially for small businesses who require immediate availability of a Help Desk Call Center with professional phone support and effective escalation options but who must operate within a restricted IT budget. Important components of Progent's Help Desk Outsourcing Support Services include: Help Desk Phone Support, Optional Remote Access Support, System Evaluation, Problem Escalation, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Help Desk Call Center Software Recommendation and Integration.

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    Progent’s Microsoft-certified experts offer businesses of any size consulting, troubleshooting, and application development expertise for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise collaboration platform that uses web technology for intelligently connecting people, teams and data. Microsoft SharePoint provides a central location for your workers or customers to access, organize, distribute and interact with useful data, files, and applications and to interact with one another. Microsoft SharePoint allows faster and more intelligent decisions, more efficient sharing across teams and more streamlined business practices. Windows SharePoint Services connect employees, clients, workgroups and major tasks with the data they’ve created in a way that makes data convenient to locate, download and re-use. Progent's SharePoint consultants can assist your organization to manage your existing SharePoint solution or migrate to the current release of SharePoint Server or to SharePoint Online.

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    Progent’s Co-managed Call Center service allows your IT organization to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative service desk solution built around ConnectWise Manage, the leading shared PSA platform for managing service requests, ticketing, responsibility, progress tracking, and metrics.

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    Progent's Cisco-certified SIP infrastructure consultants can help your business to plan, deploy, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE-connected IP PSTN trunks and offer cost-effective remote or onsite support to assist you to migrate efficiently to a modern unified communications ecosystem that delivers accelerated ROI. Progent's certified Microsoft unified communications consultants can help you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications such as Skype for Business and Lync for access to a SIP PSTN trunk.

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