Columbia, South Carolina Microsoft and Cisco Premier Certified Consulting Firm

Support Delivery Alternatives for Columbia, South Carolina Businesses
Progent offers a variety of alternatives for providing small businesses with cost-effective computer services for technical support, system architecture, hosting, and network management. Progent's model for delivering network support services is based on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Help Desk Service Mechanism promotes fast support, thorough activity records, dependable follow-through, and tight expense monitoring for an array of IT support delivery modes that include remote repairs, in-person support, top-level consulting, as well as server hosting.

• Online Service
  Progent’s Technical Response Center offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support experts can assist customers to troubleshoot and repair network problems without the cost or delay of in-person service visits. The background of Progent's network consultants makes it possible to resolve most network issues quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible signup procedure for new customers to address emergency network problems and Progent charges by the minute with no sign-up fees or time minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Find out more information concerning Progent's online network troubleshooting expertise.

• Onsite Support
  Progent offers on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's online service experts to give small businesses the best of both worlds: onsite service professionals when you require them plus the on-line expertise of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The response time for in-person service calls is typically less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details about how and why to register for Progent's in-person computer support services.

• Help Desk Call Center
  Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve the most issues. For details, refer to Online Help Desk Services for Small Businesses.

• IT Consulting Expertise
  Progent provides small businesses affordable availability of world-class IT professionals who can deliver help with critical technologies including
• Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network protection engineering, non-stop network engineering, server virtualization strategies, plus integration, programming and training for business software including accounting, ERP, business analytics, sales automation, and office productivity suites. Progent can help with one-shot projects including office relocations and major system upgrades, extended projects such as business analytics application development and customization, relational database software development and DBA support, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and network management, or emergency services such as disaster recovery and virus removal.

• Application Hosting
  Progent can host mission-critical business applications like Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher levels of availability, protection, and recoverability than is possible using the type of in-house data center that is achievable for the majority of small and midsize organizations. Because Progent uses the same facilities that support the equipment of some of the world's largest IT companies, Progent can save you the cost of creating and maintaining the infrastructure needed for enterprise-class cooling, power failover, and redundant Internet access. For hosted application servers, Progent can also ensure that patches and revisions remain current, security and performance is continually monitored, and systems are regularly backed up and available for complete and rapid restoration. Learn more about Progent's hosting services for Exchange and other critical applications.

• Private Cloud Hosting
  Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize organization's servers in an environment that not only delivers the top level of fault-tolerance and expandability but that is also easy for customers to migrate to another support firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that permit businesses with mixed environments to save significantly on the expense of hardware, system maintenance, and IT administration while achieving enterprise-class dependability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered solution, can handle the multi- platform and loosely standardized environments typical of small companies, and keeps control of the software licenses in the customer's possession so that migrating to a different virtualized system is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.

• Hybrid Cloud Migration Consulting Services
  Progent can provide advanced remote consulting support to help organizations of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine local resources along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the entire malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
  ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so any looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery environment that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Columbia, South Carolina Small Businesses
Progent's size, depth of information technology expertise, and experience with corporate network consulting enable small businesses to avoid the pitfalls associated with excessive dependence on small service organizations or independent engineers.

Working with Progent's Experts enables your small business to:

• Avoid Over Dependence on Individual Support Consultants
  For IT services, smaller businesses sometimes rely heavily on independent engineers. Although individual service engineers have lower overhead than larger IT service firms and can typically bill nominally lower fees, freelancers are sometimes too busy to react rapidly to critical network problems. If an independent engineer is busy with different customer, ill, on travelling, or in class, the absence of replacement staff may require your company to go without help during an emergency. As your small business grows, network unavailability or problems with critical applications get more costly. The money you believed you were saving on an independent consultant can disappear fast due to lower productivity. Also, when freelance engineers confront unfamiliar problems, the lack of a large engineering group to rely on for help forces them to learn on the job while your business winds up with the bill for their ongoing education.

• Have Access to Certified Professionals in Complex Information Technology Solutions
  The majority of smaller support organizations or freelance engineers focused on small business IT support are capable of delivering routine fixes but lack the background to deal cost-effectively with complicated network configurations that have mixed operating systems, multiple locations, VoIP implementations, mobile workers, integrated accounting and operational applications, data-driven web sites, and specialized business software. Progent's background with global companies and Progent's extensive team of specialists can benefit your company because enterprise networks are by nature complicated, support issues require in-depth knowledge in numerous technical disciplines, and reaching an acceptable level of stability, reliability, and protection calls for enterprise-proven leading practices.

• Create a Firm Basis for Growth
  Small companies typically begin with an IT system implemented on a tight budget. Without a carefully designed architecture, a series of improvised repairs commonly get thrown onto of a marginal structure. As a company grows, reliability and scalability issues can obstruct the productivity of the organization. Such environments require proper evaluation, intelligent strategic planning, and in-depth expertise to migrate to an IT infrastructure that will act as the reliable foundation to meet critical business needs and support future growth.

• Partner with Solution Consultants, Not Product Vendors
  Smaller businesses require direction and education to navigate through an increasingly complex array of technology alternatives available for enabling growth and improving productivity. Businesses do not need a network engineer or service firm that tries to promote products. Progent avoids conflicted motives by not reselling any products. Progent offers consulting and services exclusively. This permits Progent to align technical support services with the real needs of clients. Mixing network consulting and product selling can result in a situation where the recommended solution is built around a predetermined technology rather than being driven by the true requirements of a small business.

Get in Touch with Progent
If your Columbia, South Carolina business needs to get in touch with Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Online Network Assistance
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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