Professional Remote Support for Columbia, South Carolina Computer Networks from Certified Consultants
Small companies have traditionally been overlooked by major IT support firms. Many small businesses allow themselves to grow dangerously dependent on individual engineers or small consulting firms who don't have the size or comprehensive knowledge to respond promptly or effectively to network crises. Other small businesses resort to giant service providers staffed with personnel trained to offer by-the-numbers fixes for ordinary issues but who are missing the experience and versatility to handle the diversity of environments and lack of standards that characterizes small business IT systems.
Progent's proven approach to providing affordable and effective network service to small businesses has made Progent one of the most respected Microsoft-certified network service firms in the United States. Progent has delivered remote support to companies in every state in the U.S. (refer to Progent's customer testimonials).
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your in-house IT service staff. This can cut costs and minimize technical risks for big projects such as application development, business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition provide the services of certified experts to help your company to plan and execute a sensible cloud strategy.
Key Technologies Supported by Progent for Businesses in Columbia, South Carolina
Progent's nationwide team of world-class consultants offers assistance for virtually all facets of network technology found in businesses of any size. Areas supported by Progent in Columbia include:
Service Delivery Alternatives Available for Columbia, South Carolina Businesses
Progent has a selection of alternatives for providing small companies with affordable computer services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's model for delivering computer support is built on the Help Desk operational structure common to big IT support groups. Progent's Helpdesk Support Mechanism promotes rapid support, comprehensive service records, consistent follow-up, and strict cost monitoring for a range of network support delivery modes that include remote troubleshooting, in-person help, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Remote Support
Progentís Technical Response Center provides emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified support experts can assist customers to troubleshoot and fix network issues without the cost or delay of in-person service calls. The experience of Progent's network engineers makes it possible to resolve the majority of network problems quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-based signup process for first-time customers to address urgent network problems and Progent bills by the minute with no startup fees or time minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Learn more information about Progent's online computer support services.
- Onsite Service
Progent offers onsite technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote service engineers to deliver small businesses the optimal solution: on-premises service professionals when you require them plus the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business application developers. The response time for in-person service calls is usually less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details concerning why to sign up for Progent's onsite network service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems. for more information, visit Online Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small companies budget-friendly access to world-class consultants who can deliver assistance with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network security consulting, high availability network design, server virtualization solutions, plus configuration, customization and training for small business software including accounting, ERP and MRP, reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects including office relocations and massive software upgrades, extended initiatives like business information application programming and support, relational database software development and DBA support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or emergency services like data restoration and malware removal.
- Application Server Hosting
Progent can host critical applications such as Exchange Server and SQL Server in order to provide small and midsize businesses with greater levels of dependability, protection, and performance than is possible using the class of on-site data center that is practical for the majority of small organizations. Because Progent utilizes the same facilities that support the gear of many of the planet's largest IT organizations, Progent can eliminate the expense of building and managing the systems needed for world-class cooling, power backup, and uninterruptible Internet access. For managed application servers, Progent can also see to it that upgrades and revisions stay updated, security and efficiency is constantly monitored, and systems and data files are consistently archived and available for complete and rapid recovery. Find out more about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize company's servers in a setting that not only provides the top level of availability and expandability but that is in addition simple for clients to transfer to another service firm or to move internally if your circumstance calls for it. Progent's Private Cloud hosting is founded on tested virtual server techniques that allow small businesses with mixed environments to save significantly on the expense of capital equipment, system maintenance, and IT management while getting enterprise-class availability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed solution, can handle the mixed- OS and loosely standardized networks typical of smaller companies, and retains ownership of the software licenses in the customer's possession so that migrating to a new virtualized host is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers advanced remote support services to help organizations of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine local resources along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so any potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity applications important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex array of network products such as firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance experts offer a company-wide view of network security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory regulations for IT data security and reporting.
The breadth and depth of Progent's consulting team bring a powerful set of benefits to clients wishing to increase the productivity of their information network within a reasonable budget. These advantages include:
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than ten years of real-world professional experience, at the front lines of IT service, executing a broad range of technical tasks for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting team. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested approaches for resolving actual IT problems rapidly.
Find out more concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to bill for remote support and on-site help by the minute. As a result, you are invoiced only for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for services provided during normal business hours. Many service firms demand substantial minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with major bills for fast solutions. Another advantage of granular billing is that customers are less inclined to allow incipient problems to stay unaddressed until they grow into big ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or local support organizations who provide minimal documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports given by each consultant to each client. The discipline of documenting and archiving support records results in more efficient service and avoids a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.
Learn additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent has little competition. Small businesses who work with freelance service providers or who employ in-house support staffs gain when Progent passes on information about new technology and tested methodologies to make their networks more reliable, protected, and productive.
Find out additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Columbia, South Carolina company needs to contact Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Network Support
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).