Columbia, SC Online Help from World-class Computer Network Service Experts
Progent's computer help services can deliver your Columbia, SC company low cost and reliable support from enterprise-class information technology engineers. By delivering network support help when you require it, offering specialized knowledge for key technologies, offering value-added services such as 24x7 server monitoring, and charging only for support you receive, Progent offers your Columbia, South Carolina company an economical option for maximizing the business value of small-scale office information systems. Whether you run an onsite datacenter, connect to cloud-based infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart choice for organizations to create and maintain a reliable and secure IT system and to benefit from quick availability of the skilled support typically restricted to businesses who are able to maintain a sizeable internal information technology staff.
For medium-size and enterprise businesses, Progent offers co-sourcing support to add to the skills of your in-house network service team. Co-sourcing can save money and help meet schedules for major IT initiatives such as application design and development, disaster recover/business continuity planning, security evaluations, office consolidations, or technology migrations.
Progent can also offer the services of certified consultants to help your company to design and execute your cloud computing strategy.
Core Practice Areas Serviced by Progent for Business Networks in Columbia, South Carolina
Progent's nationwide group of certified experts offers assistance for virtually all aspects of information technology found in organizations of any size. Technologies served by Progent in Columbia include:
Support Delivery Alternatives Available for Columbia, South Carolina Businesses
Progent has a selection of options for providing small companies and local governments with cost-effective IT services for technical support, consulting, and IT administration. Progent's paradigm for providing computer support services is built on the Help Desk operational structure familiar to big IT organizations. Progent's Help Desk Call Center Service Model promotes fast response, comprehensive activity documentation, reliable follow-up, and tight expense control for an array of IT service delivery alternatives that include remote troubleshooting, on-premises help, and top-level consulting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Remote Service
Progent's Technical Response Center (TRC) offers urgent and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can help customers to troubleshoot and repair hardware and software problems without the expense or time loss of in-person support calls. The background of Progent's network engineers allows them to resolve most IT problems rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time customers to accommodate emergency network problems and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the support you get. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn additional details about Progent's online computer troubleshooting expertise.
- Onsite Service
Progent offers on-site technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's remote support experts to give small and midsize companies the optimal solution: in-person support technicians when you require them as well as the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business software programmers. The wait time for in-person support visits is typically under one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details concerning how and why to sign up for Progent's in-person network support services.
- Help Desk
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, see Online Help Desk Services.
- Shared Help Desk Services
Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting. For more information, see Progent's Help Desk sharing services.
- Consulting Expertise
Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can deliver assistance with critical technologies such as Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, network security engineering, high availability it system consulting, server virtualization strategies, plus integration, programming and training for small business applications including accounting, operations, reporting, sales automation, and productivity software. Progent can help with one-time projects such as office relocations and major software upgrades, extended projects like upgrading an older MRP platform to a modern Microsoft Dynamics 365 solution, database software programming and DBA services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response like data restoration and virus removal.
- Infrastructure Guidance for Telecommuters
Progent can assist small and medium-size companies to design, set up and troubleshoot the infrastructure for work-from-home employees. Areas of network infrastructure where Progent's consultants can provide guidance include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure software, router setup, Wi-Fi LAN design and implementation, and robust Internet connectivity. For information about Progent's infrastructure expertise for telecommuters, go to infrastructure expertise for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting for the entirety of a small organization's servers in an environment that not only delivers the highest level of fault-tolerance and scalability but that is also easy for clients to transfer to another service firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is built around proven virtual server technologies that allow small businesses with mixed networks to save dramatically on the expense of capital equipment, system support, and network administration while getting world-class dependability and an unprecedented level of vendor options. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered solution, can handle the multi- platform and loosely standardized networks typical of smaller companies, and keeps control of the software in the customer's hands so that migrating to a new virtualized system is fast, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the savings related to SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers advanced remote support services to help companies of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the complete threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your Progent consultant so that any looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Columbia, South Carolina Small Businesses
Progent's staff size, scope of technical skill, and familiarity with enterprise network support enable small and midsize companies to sidestep the pitfalls associated with excessive dependence on thinly staffed support firms or independent engineers.
Teaming with Progent's Experts enables your business to:
- Prevent Excessive Reliance on Individual Support Consultants
For network support, small businesses sometimes rely heavily on independent consultants. Though individual service providers have lower overhead than more substantial IT service organizations and can afford to charge nominally lower fees, they are frequently unable to react rapidly to urgent situations. If a freelance engineer is busy with another customer, ill, on travelling, or in training, the lack of backup staff may require your company to wait for assistance during a crisis. The more your company grows, network unavailability or problems with critical applications become more expensive. The dollars you thought you were conserving on an independent consultant can evaporate quickly because of lost output. Also, when freelance engineers encounter new technologies, the lack of a large consulting group to fall back on for assistance requires them to learn with the meter running while your organization winds up footing the bill for their ongoing training.
- Gain Access to Expertise in Complex Network Issues
Many small support organizations or freelance consultants focused on small company IT consulting are capable of delivering routine solutions but don't have the seasoning to work efficiently with complex IT infrastructures with mixed platforms, many offices, VoIP implementations, mobile workers, interconnected financial and analytical applications, data-driven web sites, and specialized line-of-business software. Progent's background with worldwide enterprises and Progent's extensive team of specialists can be valuable to your small business because enterprise environments are inherently complicated, integration issues demand in-depth understanding of in many technical disciplines, and achieving a high level of robustness, reliability, and protection calls for industry-proven best practices.
- Create a Solid Basis for Growth
Small businesses typically begin with an IT system implemented on a tight budget. Lacking a carefully designed basis, a sequence of ad hoc repairs often get tossed onto of a marginal structure. As a business evolves, stability and expandability issues can obstruct the success of the business. These networks need thorough assessment, smart strategic analysis, and broad-based experience to migrate to a network infrastructure that will provide the solid foundation to handle current business requirements and ease future growth.
- Partner with Solution Finders, Not Product Resellers
Small businesses need guidance and education to navigate through an ever more complex array of technology alternatives available for accelerating business growth and enhancing efficiency. Businesses do not need an IT consultant or service firm that attempts to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent offers consulting and services only. This permits Progent to match technical services with the genuine needs of clients. Combining network consulting and product reselling can result in a conflict where the proposed solution is based on a predetermined vendor instead of being driven by the true needs of a small business.
Get in Touch with Progent
If your Columbia, South Carolina company wants to get in touch with Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Assistance
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).