Low-cost Computer Help from Microsoft and Cisco premier Professionals for Businesses in Columbia, SC
By offering world-class know-how whenever you need it, providing in-depth knowledge for key business applications, offering innovative services such as virtual data center hosting, billing only for services you receive, and charging no setup or retainer fees for standard services, Progent enables you to increase the competitive value of your It network and cut service expenses. Progent understands that network security, reliability, and efficiency are as critical to small businesses as to large corporations but that smaller companies don't have the economy of scale to spend heavily in information technology and in-house support groups. Progent's basic competitive advantage is that no IT consulting firm can equal Progent's ability to deliver the IT support expertise your company needs whenever you need it and at prices you can justify.
For mid-size and large companies, Progent can provide co-sourcing and project management support to reinforce the technical skills of your internal IT service group. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like application programming, business continuity planning and testing, security audits, office consolidations, or technology migrations and upgrades.
Progent can also provide access to accredited experts to help your company to design and implement your cloud computing strategy.
Key Technical Areas Supported by Progent for Office Networks in Columbia, South Carolina
Progent's group of certified engineers offers support for all facets of information systems used by companies of any size. Practice areas served by Progent in and around Columbia include:
Service Delivery Options Available for Columbia, South Carolina Businesses
Progent has a variety of alternatives for providing small businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for providing network support is built on the Help Desk Call Center operational structure common to big IT groups. Progent's Contact Center Service Model ensures rapid response, comprehensive service records, reliable follow-up, and strict expense monitoring for an array of IT service delivery modes that include remote troubleshooting, on-premises help, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and routine online support for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified service experts can assist clients to troubleshoot and fix hardware and software problems without the cost or time loss of on-premises support visits. The background of Progent's network consultants allows them to resolve most network problems quickly. For the toughest problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible registration process for new clients to accommodate urgent situations and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn more information concerning Progent's remote network troubleshooting expertise.
- On-site Service
Progent provides on-site technical support for signed-up clients in larger cities in the United States. Progent's on-site support technicians can work in tandem with Progent's online service experts to give small businesses the ideal combination: hands-on support professionals when you need them plus the on-line help of Progent's seasoned staff of network consultants, security specialists, and business software developers. The response time for on-site service calls is usually under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for onsite service. Find out more details concerning how to sign up for Progent's onsite network support services.
- Help Desk
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems. To learn more, see Online Help Desk Services.
- Consulting Services
Progent offers small businesses affordable access to world-class IT professionals who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network security engineering, high availability network design, virtual server strategies, plus configuration, customization and support for business software such as accounting, ERP and MRP, reporting, CRM, and productivity packages. Progent can help with one-time projects such as site moves and major software migrations, extended projects like management information application programming and customization, relational database software programming and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and system management, or urgent services like disaster recovery and virus removal.
- Application Hosting
Progent offers hosting for critical applications like Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher degrees of dependability, security, and recoverability than is feasible using the type of in-house data center that is practical for most small and midsize organizations. Because Progent utilizes the same data centers that support the gear of many of the planet's largest IT organizations, Progent can eliminate the expense of building and managing the infrastructure needed for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that patches and service packs remain updated, protection and performance is constantly tracked, and systems and data files are consistently archived and ready for complete and prompt restoration. Learn more about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize company's servers in an environment that not only delivers the top level of availability and extensibility but that is also convenient for customers to migrate to a different support provider or to move internally when your situation warrants it. Progent's Private Cloud hosting service is based on tested virtualization techniques that allow companies with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure maintenance, and network administration while achieving world-class dependability and an unparalleled degree of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered solution, can support the mixed- platform and non- standardized networks common with small businesses, and keeps ownership of the software in the client's hands so that migrating to a different virtual host is quick, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still providing all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent can provide advanced remote support services to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's value-priced ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat progression including filtering, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and debug their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent consultant so any potential issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity applications used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more complex array of infrastructure products including firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Certified security experts,
CISM-certified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance professionals offer a company-wide perspective on system security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory mandates for IT information protection and reporting.
The scope and size of Progent's engineering staff bring a unique array of advantages to clients trying to maximize the business value of their information system within a reasonable budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry experience, at the front lines of network support, performing a broad range of technical projects for a large array of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This means that you get not only world-class technical capability, but also a support engineer with field-tested approaches for resolving actual IT problems quickly.
Learn more about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to charge for remote support and on-site visits per minute. As a result, you are billed only for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no registration charge and requires no monthly commitment for services provided during normal working hours. Many service firms demand substantial minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with king-size invoices for fast fixes. Another advantage of granular invoicing is that you are less inclined to permit simple problems to stay unaddressed until they grow into big ones.
Learn more concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of IT Support
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support firms who offer scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation sent by each staff member to every client. The practice of detailing and archiving service records allows more efficient service and eliminates a slew of common problems such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
Learn more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Small companies who work with freelance consultants or who maintain in-house support staffs gain when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and efficient.
Learn more details concerning Progent's knowledge transfer services.
If your Columbia, South Carolina company wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Immediate Online Technical Help
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).