Low-cost Computer Help from Microsoft and Cisco certified Experts for Companies in Columbia, SC
By offering world-class know-how whenever you require it, providing in-depth knowledge for key applications, providing high-value services such as virtual data center hosting, billing solely for services you receive, and charging no sign-up fees or retainers for standard services, Progent allows your company to maximize the business value of your It system and reduce support costs. Progent appreciates that information system security, dependability, and performance are just as critical to small businesses as to major corporations but that smaller companies lack the economy of scale to invest heavily in information technology and internal support staffs. Progent's basic competitive advantage is that no IT consulting organization can match Progent's capability to provide the IT support expertise your company needs when you need it and at prices you can justify.

For mid-size and large companies, Progent can provide co-sourcing and project management services to add to the skills of your in-house IT service team. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like application design and development, business continuity planning and testing, security evaluations, office consolidations, or software migrations.

Progent can also offer the services of accredited experts to assist your company to plan and execute your cloud strategy.

Primary Technologies Serviced by Progent for Businesses in Columbia, South Carolina
Progent's nationwide team of industry certified consultants provides support for all aspects of information technology found in companies of any size. Technologies served by Progent in and around Columbia include:

Service Delivery Options Available for Columbia, South Carolina Companies
Progent has a variety of options for providing small companies and local governments with cost-effective IT services for troubleshooting, consulting, and network administration. Progent's model for providing IT support services is built on the Help Desk operational structure common to big IT support groups. Progent's Helpdesk Support Mechanism ensures fast response, comprehensive activity records, consistent follow-up, and strict expense control across an array of network service delivery alternatives that include remote troubleshooting, onsite support, and top-tier consulting.

  • Remote Support
    Progent�s Technical Response Center offers urgent and scheduled remote assistance for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's seasoned service experts can assist clients to troubleshoot and repair network problems without the cost or delay of on-premises service calls. The background of Progent's IT consultants allows them to handle most IT problems rapidly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible registration procedure for new customers to accommodate emergency situations and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out additional details concerning Progent's remote network support services.

  • Onsite Service
    Progent offers on-site computer assistance for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote support experts to deliver small businesses the optimal solution: on-premises support technicians when you need them plus the remote help of Progent's worldwide team of network consultants, security professionals, and business application developers. The response time for in-person support visits is usually under one business day. There is no start-up or retainer charge for becoming a Progent client for onsite service. Learn more details concerning why to sign up for Progent's onsite network service.

  • Help Desk
    Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all aspects of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues. To learn more, refer to Online Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent�s Help Desk sharing service is an advanced support solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting. To learn more, visit Progent�s Help Desk Co-management services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly availability of world-class IT professionals who can deliver assistance with vital technologies including Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, company-wide network security engineering, high availability it system engineering, virtualization strategies, plus integration, programming and support for small business programs including financials, ERP and MRP, reporting, sales automation, and productivity suites. Progent can help with one-shot projects such as site moves and massive software upgrades, longer term projects like upgrading an older ERP system to a modern MS Dynamics 365 package, relational database software development and administration support, and web development, continuing support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and system administration, or urgent response like data restoration and malware removal.

  • Network Infrastructure Consulting Services for Teleworkers
    Progent can help small and mid-size businesses to plan, configure and troubleshoot the network infrastructure for a remote workforce. Aspects of network infrastructure for which Progent's experts can deliver assistance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi network planning and deployment, and reliable Internet access. For information about Progent's network infrastructure expertise for an at-home workforce, visit infrastructure expertise for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the top degree of dependability and expandability but that is in addition easy for clients to transfer to a different service provider or to move internally if your situation warrants it. Progent's Private Cloud hosting service is based on tested virtual server technologies that allow companies with multi-vendor environments to benefit significantly on the costs of hardware, system support, and IT administration while achieving world-class dependability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed package, can handle the multi- platform and loosely standardized networks common with small businesses, and retains ownership of the software in the client's possession so that migrating to a different virtual host is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert online consulting services to help organizations of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, optimize and debug their networking hardware like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security companies to deliver centralized control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your Progent consultant so any looming problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you�re planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Columbia, South Carolina Small Businesses
Progent's staff size, breadth of technical expertise, and experience with corporate network support enable small companies to avoid the pitfalls related to excessive reliance on thinly staffed service firms or individual engineers.

Teaming with Progent's Experts enables your small business to:

  • Prevent Over Reliance on Freelance Consultants
    For IT services, smaller companies sometimes rely heavily on freelance consultants. Though freelance service providers carry lower overhead than more substantial support organizations and can afford to charge nominally smaller fees, freelancers are often too busy to respond quickly to critical situations. If a freelance consultant is busy with another client, sick, on travelling, or in training, the absence of backup personnel may require your company to go without help in case of a crisis. As your small business expands, network downtime or difficulties with line-of-business applications become more costly. The dollars you thought you were saving on a freelancer can be eaten up quickly because of lower productivity. In addition, when freelance consultants encounter unfamiliar problems, the lack of a large engineering group to fall back on for advice forces them to learn with the meter running while your organization ends up with the bill for their continuing training.

  • Gain Access to Certified Professionals in Complex Information Technology Issues
    Many small support firms or freelance engineers who concentrate on small company IT consulting may excel at providing routine solutions but don't have the background to work efficiently with complicated IT infrastructures with mixed platforms, numerous locations, Voice over IP implementations, mobile workforces, integrated financial and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's extensive group of specialists can be valuable to your small business because big-company environments are characteristically complex, support issues require thorough understanding of in many technical areas, and achieving a high level of robustness, availability, and security calls for enterprise-tested processes.

  • Build a Firm Foundation for Growth
    Small businesses often begin with a network implemented on a tight budget. Lacking a solid basis, a series of ad hoc repairs commonly get piled on top of a tenuous foundation. As a business evolves, reliability and scalability problems can obstruct the productivity of the organization. Such environments require thorough assessment, smart strategic planning, and broad-based expertise to upgrade to a network environment that can act as the solid foundation to handle critical business needs and ease downstream growth.

  • Partner with Solution Consultants, Not Product Vendors
    Small businesses need guidance and insight to work through an ever more complex array of technology alternatives offered for enabling business growth and enhancing productivity. Businesses do not need a network consultant or service organization that tries to promote a product. Progent avoids conflicted motives by not selling hardware and software. Progent sells services exclusively. This allows Progent to align technical support services with the genuine interests of customers. Combining network consulting and product reselling can lead to a conflict where the proposed solution is based on a preselected technology instead of being based on the true requirements of a small business.

How to Contact Progent
If your Columbia, South Carolina company needs to contact Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Online Network Support
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

An index of content::

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    SQL Server 2019 and VMWare Help and Support

    Progent's certified SQL Server 2019 experts can assist you to assess the business case for migrating to SQL Server 2019 and can deliver fast remote or on-premises access to consulting experts in system planning and integration, software programming, SQL Server management, and network security.

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    Progent's Microsoft-certified engineers can help you design, document, carry out, administer, and repair a network-wide migration to 64-bit server and desktop OS software and business applications. Progent can help you pilot your 64-bit infrastructure to make sure it handles all of the important 32-bit programs which you intend to keep plus the new 64-bit editions of applications you plan to install.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Progent offers the expertise of a senior specialist with years of hands-on experience configuring, managing, and enhancing immersive telepresence systems from leading suppliers such as Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can work with your in-house network support group, your ISP, and your video conferencing technology supplier to help your company maximize the business value of your video conferencing ecosystem.

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    SQL Server 2014 includes major improvements in critical areas such as speed, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that incorporates in-memory capability that works seamlessly across all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient remote and onsite consulting services such as system design, configuration, administration, troubleshooting, and software development services to help businesses of all sizes to achieve fast return from their SQL Server 2014 deployment.

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    Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that utilize physical IT assets as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services that include Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has 20 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.

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