Low-cost Network Help from Microsoft and Cisco premier Consultants for Businesses in Columbia, SC
By offering professional support whenever you need it, making available specialized expertise for critical applications, offering innovative services such as virtual data center hosting, invoicing only for help you receive, and charging no setup fees or retainers for standard services, Progent allows you to increase the business value of your It network and reduce service expenses. Progent recognizes that information system protection, dependability, and efficiency are just as critical to small businesses as to major enterprises but that smaller companies lack the economy of scale to spend aggressively in computer networks and in-house service staffs. Progent's fundamental value proposition is that no network support firm can equal Progent's ability to deliver the IT support your business needs whenever you require it and at a cost you can justify.
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to add to the skills of your internal network service group. This can cut costs and minimize technical risks for big projects like software programming, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.
Progent can in addition offer the services of certified consultants to help your business to design and execute your cloud computing strategy.
Core IT Areas Serviced by Progent for Business Networks in Columbia, South Carolina
Progent's team of world-class consultants provides support for all aspects of network systems found in businesses of any size. Areas supported by Progent in and around Columbia include:
Service Delivery Alternatives for Columbia, South Carolina Businesses
Progent has a variety of alternatives for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and network management outsourcing. Progent's paradigm for providing network support services is built on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Help Desk Service Mechanism ensures rapid support, comprehensive service documentation, consistent follow-up, and strict cost monitoring for an array of network support delivery options that include remote troubleshooting, in-person help, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center offers urgent and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned support professionals can assist customers to analyze and repair network issues without the expense or delay of travel for onsite service visits. The background of Progent's IT consultants allows them to handle the majority of IT issues rapidly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible signup process for first-time customers to address urgent network problems and Progent bills per minute with no startup charges or minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out more information concerning Progent's remote computer support services.
- Onsite Service
Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in tandem with Progent's remote support experts to give small and midsize businesses the best of both worlds: on-premises service technicians when you require them plus the on-line help of Progent's seasoned staff of network engineers, security specialists, and business software developers. The response time for on-site support calls is typically under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more about why to sign up for Progent's onsite computer support services.
- Help Desk
Progent's Help Desk Call Center Services are intended for small and midsize businesses who need fast and dependable access to an online Help Desk with effective phone support, online repair capability, and sufficient technical depth for full problem escalation. Because small and midsize businesses usually have limited IT funds and can provide little executive attention for handling IT support tasks, Progent's Help Desk Services could be the most cost-effective option to ensure that small business information networks stay productive. Learn more about Progent's Help Desk Call Center services.
- Consulting Expertise
Progent provides small businesses affordable access to enterprise-class IT professionals who can deliver help with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, network protection consulting, non-stop it system design, virtualization strategies, plus integration, customization and training for business software such as accounting, operations, management reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects such as office relocations and major software upgrades, longer term projects like management reporting software programming and customization, relational database software development and DBA support, and web development, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system management, or emergency response such as data restoration and malware removal.
- Application Server Hosting
Progent offers hosting for mission-critical applications such as Exchange and SQL Server in order to provide small and midsize businesses with greater degrees of dependability, protection, and performance than is feasible using the class of in-house data center that is realistically affordable for most small companies. Since Progent utilizes the same facilities that support the equipment of some of the world's largest information technology organizations, Progent can eliminate the investment in creating and maintaining the infrastructure needed for world-class cooling, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also see to it that patches and service packs stay current, protection and efficiency is constantly tracked, and systems and data files are regularly archived and ready for full and prompt restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small organization's servers in an environment that not only provides the top level of dependability and extensibility but that is also convenient for customers to migrate to a different support provider or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtualization techniques that permit small businesses with mixed networks to benefit dramatically on the costs of capital equipment, system support, and IT management while getting enterprise-class dependability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed solution, can support the mixed- platform and loosely standardized environments typical of smaller companies, and retains ownership of the licenses in the client's possession so that moving to a different virtual host is fast, safe, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent can provide expert online consulting to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that combine local resources along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's low-cost ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex network management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security companies to provide centralized management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your Progent consultant so any looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex collection of network technologies including firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's
CISSP-Premier security experts,
CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance experts offer a company-wide perspective on network security and can help with complex security projects like SIEM solutions to help enterprises meet business guidelines and government mandates for network information security and reporting.
The breadth and depth of Progent's consulting team offer a powerful set of benefits to companies wishing to maximize the business value of their information network within a realistic budget. These advantages include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry experience, in the trenches of network service, executing a wide range of technical projects for a large mix of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested approaches for repairing actual IT problems rapidly.
Find out additional information concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to bill for online service and on-site visits by the minute. As a result, you owe exclusively for received services. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no registration charge and asks no retainer for services provided during normal business hours. Many support firms demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates big bills for quick repairs. An additional benefit of by-the-minute invoicing is that clients are not inclined to permit less critical problems to stay unaddressed until they grow into major ones.
Read more details about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Services
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation sent by every consultant to every customer. The practice of detailing and organizing service activity results in more efficient service and eliminates a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít release vital service information.
Find out more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their scope, Progent can focus on providing high-value services where Progent has little competition. Small businesses who utilize freelance consultants or who maintain internal support personnel gain when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive.
Read additional information about Progent's knowledge transfer services.
Get in Touch with Progent
If your Columbia, South Carolina business wants to contact Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Help
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).