Immediate, Affordable Remote Network Support for Columbia, South Carolina Small Businesses
For over twenty years, Progent has focused on delivering enterprise-class network support services to clients with small-business budgets. Progent has built a unique service system that features a cost-effective, tightly connected virtual office network, custom online troubleshooting technology, a large pool of engineers certified in a wide array of IT practice areas, a Call Center operational model that maximizes responsiveness and ensures follow-through, a global group of remote service professionals, in-person service availability for the majority of most zip codes in the United States, and a company culture committed to solving technical issues in the shortest time and at the lowest cost to customers.
For mid-size and large companies, Progent offers co-sourcing and project management services to add to the skills of your in-house IT service staff. Co-sourcing can save money and minimize technical risks for big IT initiatives like software development, disaster recovery planning and testing, security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of certified experts to help your business to design and implement a sensible cloud strategy.
Key Practice Areas Serviced by Progent for Business Networks in Columbia, South Carolina
Progent provides the support of certified experts for all facets of network technology deployed in small companies. Technologies serviced by Progent's consultants include:
Service Delivery Alternatives Available for Columbia, South Carolina Businesses
Progent offers a selection of alternatives for providing small businesses and local governments with affordable computer services for technical support, system architecture, hosting services, and network administration. Progent's model for providing computer support services is built on the Help Desk operational structure familiar to larger IT support organizations. Progent's Helpdesk Support Mechanism promotes rapid support, comprehensive activity records, reliable follow-up, and strict expense monitoring for a range of IT support delivery modes that include remote troubleshooting, on-premises help, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Online Service
Progentís Technical Response Center provides urgent and scheduled remote support for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support professionals can assist customers to analyze and fix hardware and software problems without the cost or time loss of on-premises support calls. The experience of Progent's IT consultants allows them to handle the majority of IT issues quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible registration procedure for new customers to address urgent situations and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn additional information about Progent's remote computer troubleshooting expertise.
- Onsite Support
Progent provides onsite technical assistance for signed-up clients in larger cities in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote support experts to deliver small and midsize businesses the best of both worlds: in-person support professionals when you need them as well as the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business application programmers. The wait time for on-site service visits is typically less than 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite service. Learn more details about how and why to register for Progent's in-person computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex issues. To learn more, visit Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small and midsize companies affordable access to world-class IT professionals who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network protection consulting, non-stop network consulting, virtual server strategies, plus integration, customization and training for business programs such as financials, operations, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as office relocations and major software migrations, extended projects such as business analytics application programming and customization, relational database application programming and DBA support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and system management, or urgent services like disaster recovery and virus cleanup.
- Application Server Hosting
Progent offers hosting for vital applications such as Exchange and SQL Server in order to provide small and midsize businesses with greater degrees of reliability, security, and recoverability than is possible using the class of internal data center that is achievable for most small organizations. Since Progent utilizes the same data centers that host the equipment of some of the world's largest IT companies, Progent can save you the cost of creating and maintaining the systems needed for world-class environmental control, power failover, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and service packs stay updated, protection and performance is continually tracked, and systems and data files are regularly archived and ready for full and rapid recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize company's production servers in an environment that not only provides the top degree of fault-tolerance and scalability but that is also convenient for clients to transfer to another service provider or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting is structured around tested virtual server techniques that permit companies with mixed environments to save significantly on the costs of hardware, infrastructure support, and network administration while achieving world-class dependability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed package, can support the mixed- platform and loosely standardized networks typical of small businesses, and retains control of the licenses in the customer's possession so that migrating to a new virtualized system is quick, safe, and affordable. This avoids becoming a prisoner of a specific hosting service while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Services
Progent offers advanced remote consulting to help organizations of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that utilize local resources as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of vital files, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security companies to provide centralized control and world-class security for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Columbia, South Carolina Businesses
Progent's staff size, breadth of information technology skill, and experience with enterprise IT support enable small businesses to avoid the problems associated with over dependence on small support firms or freelance consultants.
Working with Progent allows your business to:
- Avoid Over Dependence on Freelance Support Consultants
For IT support, smaller companies sometimes rely heavily on individual engineers. Though individual support providers carry lower expenses than more substantial support firms and can typically charge apparently lower rates, freelancers are frequently stretched to far to react rapidly to critical situations. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the lack of replacement staff may force your company to wait for help during an emergency. The more your company grows, network unavailability or problems with critical applications get more expensive. The dollars you believed you were saving on a freelancer can disappear quickly due to lower productivity. Also, when independent engineers encounter new problems, the lack of a big engineering group to fall back on for help requires them to train in place while your organization ends up with the costs for their continuing education.
- Gain Access to Experts in Complex Network Solutions
The majority of smaller support firms or freelance consultants specializing in small company IT consulting are capable of delivering routine solutions but don't have the experience to work efficiently with complicated network environments that have mixed platforms, numerous offices, Voice over IP systems, remote workforces, integrated accounting and analytical software, data-driven web sites, and custom line-of-business software. Progent's background with global companies and Progent's extensive group of experts can be valuable to your small business because big-company networks are characteristically complicated, support issues require thorough knowledge in numerous technical disciplines, and achieving an acceptable degree of robustness, reliability, and security requires industry-tested processes.
- Build a Solid Basis for Seamless Growth
Small companies typically start with an IT system implemented on a tight budget. Lacking a proper architecture, a sequence of ad hoc repairs often get piled on top of a weak foundation. As a business evolves, reliability and scalability problems can undermine the productivity of the organization. These environments need thorough evaluation, smart business planning, and broad-based expertise to upgrade to an IT environment that will act as the solid basis to handle current business requirements and ease downstream expansion.
- Team with Solution Finders, Not Product Resellers
Small companies need direction and insight to navigate through an increasingly complicated maze of technology options available for accelerating business growth and enhancing efficiency. Businesses do not need a network consultant or service firm that tries to sell them products. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells consulting and services exclusively. This permits Progent to align technical support with the genuine interests of clients. Mixing IT support and product reselling can result in a conflict where the recommended solution is built around a predetermined vendor instead of being driven by the actual needs of a customer.
Get in Touch with Progent
In case your Columbia, South Carolina business wants to contact Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Fast Remote Network Assistance
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).