Professional Remote Support for Columbia, South Carolina Computer Networks from World-class Engineers
Small companies have traditionally been overlooked by major network service firms. Some small businesses permit themselves to grow dangerously dependent on freelance engineers or small support organizations who lack the size or comprehensive knowledge to respond promptly or efficiently to technical emergencies. Other small companies resort to mass-market service providers staffed with personnel trained to provide standardized solutions to common problems but who are missing the experience and versatility to deal with the diversity of environments and lack of standards that characterizes small company IT networks.

Progent's time-tested methodology for delivering affordable and successful technical service to small businesses has made Progent one of the premier Microsoft-certified IT service firms in the United States. Progent has provided online support to companies in every state in the country (refer to Progent's client testimonials).

For larger companies, Progent can provide co-sourcing services to reinforce the technical skills of your in-house IT support personnel. This can reduce expenses and minimize technical risks for major IT initiatives such as application development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of certified consultants to assist your business to design and implement your cloud computing strategy.

Core IT Areas Serviced by Progent for Business Networks in Columbia, South Carolina
Progent offers the support of qualified consultants for all facets of network technology found in small companies and local governments. Products and technologies supported by Progent's consultants include:

Service Delivery Alternatives for Columbia, South Carolina Businesses
Progent offers a selection of options for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, and IT management outsourcing. Progent's model for providing computer support services is built on the Help Desk Call Center structure common to larger IT organizations. Progent's Contact Center Service Model ensures rapid response, comprehensive activity documentation, consistent follow-through, and strict expense monitoring across an array of IT service delivery alternatives that include online repairs, on-premises help, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center (TRC) offers emergency and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support professionals can help clients to troubleshoot and repair hardware and software issues without the cost or time loss of in-person support visits. The background of Progent's network engineers makes it possible to handle the majority of network issues quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based registration process for first-time clients to address emergency situations and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Find out more information about Progent's online computer troubleshooting expertise.

  • On-site Service
    Progent offers on-site computer assistance for signed-up clients in larger cities in the United States. Progent's on-site service personnel can work in conjunction with Progent's online service engineers to give small companies the optimal solution: onsite service technicians when you need them plus the on-line help of Progent's worldwide team of IT consultants, security specialists, and business software developers. The response time for in-person service calls is typically less than one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more about why to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues. For details, refer to Online Help Desk Services.

  • Help Desk Sharing Services
    Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's pool of certified desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting. To learn more, visit Progent's Help Desk Co-management services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class consultants who can deliver help with critical technologies such as Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero pentest platform, company-wide network security engineering, high availability it system engineering, server virtualization solutions, plus configuration, customization and support for business programs such as accounting, operations, management reporting, sales automation, and productivity software. Progent can help with one-shot projects including office moves and major system migrations, longer term projects like customizing an older MRP system to a current Microsoft Dynamics 365 package, database software programming and DBA services, and web development, continuing support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network management, or emergency services such as disaster recovery and virus removal.

  • Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can help small and mid-size companies to plan, implement and debug the network infrastructure for remote workers. Areas of network infrastructure for which Progent's consultants can provide guidance include safe and efficient VPN connections, Virtual Desktop Infrastructure software, router setup, Wi-Fi LAN design and deployment, and reliable Internet connectivity. To find out about Progent's infrastructure expertise for remote workers, go to network infrastructure support services for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small organization's servers in a setting that not only delivers the top level of availability and scalability but that is in addition easy for clients to transfer to another support provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting service is built around mature virtualization technologies that permit small businesses with mixed environments to save significantly on the expense of hardware, infrastructure maintenance, and IT administration while getting enterprise-class reliability and an unprecedented level of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed service, can handle the mixed- platform and loosely standardized environments common with small businesses, and retains control of the software in the client's possession so that moving to a new virtualized system is fast, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert remote consulting support to help organizations of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security vendors to deliver centralized control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup environment that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex array of network technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's CISSP-Premier security experts, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance experts can provide a company-wide view of system protection and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and statutory mandates for IT information security and reporting.

The breadth and depth of Progent's consulting team bring a unique array of advantages to customers trying to increase the business value of their IT network within a realistic budget. These advantages include:

  • Best Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional background, in the trenches of IT service, performing a broad variety of IT projects for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This ensures that you get not just expert technical capability, but also a support engineer with field-tested methods for fixing actual network problems quickly. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for remote service and on-site help by the minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for support services delivered during normal working hours. Many support firms impose substantial minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity avoids king-size bills for fast solutions. Another benefit of granular billing is that clients will be less inclined to allow less critical problems to fester until they grow into big ones. Read more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or small service firms who provide scant documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation given by each consultant to each client. The practice of detailing and organizing service activity allows more efficient service and eliminates a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Find out more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent faces little competition. Small businesses who utilize independent service providers or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, protected, and productive. Learn more details about Progent's knowledge transfer services.

Contact Progent
In case your Columbia, South Carolina business wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Support
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Altaro VM Backup software from Hornetsecurity provides small businesses a reliable and budget-friendly solution for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud-hosted architectures and also supports low-cost backup to Azure storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of remote or on-premises services to assist you to plan, deploy, optimize and debug a comprehensive backup and disaster recovery solution powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/recovery service based on Altaro VM Backup software.

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    The QTS Internet Data Center facility is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If you are currently utilizing the QTS data center as a colocation facility or if your company is considering moving your primary or offsite backup system to Herakles/QTS, Progent offers a variety of budget-friendly consulting services such as data center relocation, equipment deployment and updates, infrastructure optimization, comprehensive project management services, virtual server expertise, remote monitoring, streamlined system administration, application programming, business continuity planning and testing, security evaluation, and the support of the Progent Test Lab.

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    Progent's Cisco Meraki wireless AP consultants offer online and on-premises support to help businesses of any size to plan, install, manage, upgrade or debug Wi-Fi systems that include Cisco Meraki APs. Progent can help your business to configure and support Cisco's Meraki-based wireless infrastructure for sites that range from a telecommuter's home or a branch office to a large campus or a multi-site enterprise. Progent can also help you to configure other Cisco products including switches, routers and firewalls to create a cohesive network infrastructure that provides identical connectivity, responsiveness, security compliance, manageability and uptime for wired and wireless users irrespective of their mobility or computing device.

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    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help you to contain the progress of an active ransomware attack. Call 800-462-8800

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    Microsoft SQL Server 2016 introduces significant enhancements in speed, scale, security and compliance, uptime, BOYD support, plus built-in business intelligence. Innovations include PolyBase for processing relational and non-relational files in one appliance for data warehousing, Jason integration, Row-level Security, Mobile Reports, and centralized management of on-premises and cloud-resident operations and services. Progent's Microsoft-certified consulting team can provide online and on-premises expertise to assist businesses of all sizes to deploy, manage or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft platforms such as Windows Server, Exchange, SharePoint Server, Dynamics CRM, Skype for Business, and System Center Operations Manager.

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  • 24x7 Windows Emulation for macOS IT Services
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    For businesses that have a combination of Apple Mac and Microsoft Windows computers, there exist two basic solutions for running Microsoft Windows-only applications on an Apple Mac: an external connection to an actual Windows computer or local emulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection for Apple Mac allows you to connect a Mac to a networked Windows-powered PC to use Windows programs and access network resources. Virtual PC for Mac simulates Microsoft Windows on a Mac system so you can run Windows applications locally. Progent's macOS and Mac OS X technology support experts can assist your organization to maintain these products for running Windows programs on your Macs and can in addition assist you to evaluate and configure other solutions for Microsoft Windows platform emulation.

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    Progent's Microsoft-certified engineers can provide advanced support in deploying, using and debugging all versions of Project, Microsoft Project Server, and Microsoft Project Online and can deliver a wide range of cost-effective remote support services following industry best practices to help organizations of all sizes to receive all the advantages of this powerful platform. Consulting support offered by Progent include system planning, software configuration and migration, strategies for secure collaboration among onsite and offsite users, network optimization, and specialized webinar training.

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    Cisco has designed a full product line of routers including routers designed to provide the security, bandwidth, and reliability demanded by organizations from small businesses to worldwide enterprises. Cisco routers include support for redundancy, automatic failover, and backup power for improved fault tolerance and system availability. Progent can show you how to choose and integrate Cisco routers to build a solid foundation for your network and to make it easy to expand as you add new users, start new offices, install new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide expertise in a variety of routers based on the Cisco IOS operating system, including the Cisco 800 family of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 2900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, Cisco CRS Carrier Routing System for core Networks, plus older 3600 and 3700 Routers.

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    Progent's Microsoft-certified consultants offer remote or in-person support to assist companies of all sizes to design, deploy, manage, and troubleshoot a backup system based on System Center 2012 Data Protection Manager. Progent can help you to upgrade from older versions of Data Protection Manager or from another backup/recovery platform, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud, or hybrid datacenters. Progent can provide occasional support for fixing particularly stubborn problems, or full project management services. Progent's consultants can also help your business to incorporate SCDPM 2012 into an enterprise-class disaster recovery plan.

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  • Exchange 2016 Mailbox migration Consultant Services
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    Progent can assist your business in all phases of your upgrade to Microsoft Exchange 2016 such as designing HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; specifying mass storage requirements for your VMs, mailbox databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, setting up and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent's Microsoft-certified consultants offer online or in-person support to assist businesses of any size to plan, deploy, manage, and repair a backup/recovery system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to migrate from older versions of SCDPM or from another backup/recovery system, and Progent can integrate your SCDPM 2012 implementation for on premises, cloud, or hybrid environments. Progent can provide occasional help for fixing especially challenging problems, or full project management support. Progent's consultants can also assist your business to incorporate SCDPM 2012 into an enterprise-class disaster recovery plan.

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    Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, remote, multi-site, and cloud environments and also enables cost-effective backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of online or onsite consulting services to assist you to plan, deploy, manage and troubleshoot a modern backup/restore system powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup technology.

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    The Certified Information Systems Auditor credential is an important qualification that represents expertise in IS security auditing. Certified by the American National Standards Institute, the CISA accreditation has consultants undergo a comprehensive examination administered by the ISACA international professional association. Progent offers the expertise of a CISA-Premier Cybersecurity audit consultant trained to assist companies in the areas of information systems audit process, IT enforcement, network assets and architecture lifecycle, IT service delivery, protection of information assets, and business continuity planning.

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    Progent can assist your business in all facets of your upgrade to Exchange 2016 such as designing HA infrastructure for a local, cloud-based or hybrid deployment; licensing requirements for Exchange Server and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; specifying mass storage requirements for your VMs, databases and log files; configuring hardware load balancing (HLB) for high-availability CAS services; designing, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent can assist small and medium-size organizations to implement centralized remote endpoint management and monitoring platforms for administering devices used by at-home workers.

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    Progent's ProSight Email Guard solution uses the technology of leading information security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall.

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    Cisco's PIX firewalls have reached end of life and Cisco may no longer support these devices. Progent still provides consulting assistance for Cisco's PIX Series firewalls to help you with maintenance and Progent can also help you determine if you should adopt the latest firewall products available from Cisco. Progent's Cisco technology specialists can help you design and carry out a cost-effective upgrade to Cisco ASA 5500-X firewalls based on leading practices.

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    Microsoft Exchange Server 2013 incorporates major improvements to the capabilities of its predecessor Exchange Server 2010 and introduces important innovations as well as a revamped architecture. These enhancements favorably impact key areas including ease of administration, high availability (HA), security and compliance, operational costs, teamwork, expandability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the possible business benefits of upgrading to Exchange Server 2013, design an efficient test and rollout strategy, and train your IT staff to maintain your Microsoft Exchange Server 2013 solution. Progent also offers affordable remote support and management services for Exchange 2013.

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    Progent can assist companies of any size to migrate all or part of their computing infrastructure to the Microsoft Azure cloud. This can streamline IT management and reduce equipment investments. Azure offers a wealth of public cloud services and Progent can assist you to understand the advantages and restrictions of different cloud computing models you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and local applications and resources and ensure that you avoid the typical errors small companies make when migrating to the cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also help you to configure firewalls and IPsec VPN tunnels and also to integrate iPhones and iPads and Google Android smartphones and tablets.

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    For large businesses, Progent can leverage in-house IT staffs by providing world-class experience in deploying key Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint Server expertise, and Microsoft SQL Server consulting. For the national or worldwide businesses with branch offices, Progent can perform as a transparent nearby extension of corporate network management. Progent's enterprise consulting services include corporate-wide security, remote branch office support, network architecture, Sarbanes Oxley compliance, project planning, and top-level service for multiple location office environments powered by Enterprise Windows. Progent can provide on-site consultants and specialists to help with a campus move or branch move, or a system designer to assist with setting up or using an Internet Data Center or Hosting Facility.

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    Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that utilize physical IT assets along with one or more public clouds. To assist you to integrate cloud services with networks, Progent offers a variety of cloud integration services such as Azure hybrid cloud planning and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has two decades of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud migration projects quickly and affordably.

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