Expert Online Technical Support for Columbia, South Carolina Small Business Computers from Microsoft Certified Consultants
Small businesses have typically been underserved by major network support firms. Some small businesses permit themselves to grow dangerously reliant on individual engineers or small support firms who don't have the size or comprehensive knowledge to respond promptly or efficiently to technical emergencies. Still other small companies resort to giant support providers staffed with personnel able to provide standardized solutions to ordinary issues but who are missing the background and technical scope to deal with the diversity of configurations and absence of standards that characterizes small company IT networks.

Progent's time-tested methodology for delivering low-cost and effective technical service to small businesses has made Progent among the top Microsoft-certified network consulting organizations in the country. Progent has delivered online support to companies in every state in the country (refer to Progent's client testimonials).

For mid-size and large businesses, Progent can provide co-sourcing support to reinforce the subject matter expertise of your internal network support team. Co-sourcing can save money and help meet schedules for big IT initiatives like software programming, business continuity preparedness, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide access to accredited experts to assist your company to plan and implement your cloud strategy.

Key Technologies Supported by Progent for Business Networks in Columbia, South Carolina
Progent provides the support of qualified consultants for all facets of network technology deployed in small companies. Products and technologies supported by Progent include:

Service Delivery Alternatives Available for Columbia, South Carolina Businesses
Progent has a selection of options for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for providing network support services is built on the Call Center structure common to big IT support organizations. Progent's Helpdesk Support Mechanism promotes rapid support, comprehensive service documentation, dependable follow-up, and strict expense monitoring for an array of network support delivery alternatives that include online repairs, in-person help, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can assist clients to troubleshoot and fix network problems without the cost or delay of on-premises service calls. The background of Progent's IT engineers allows them to resolve most network problems rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based registration procedure for new clients to address emergency network problems and Progent bills by the minute with zero startup fees or minimums, so you are invoiced only for the support you get. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Find out more information concerning Progent's online computer support services.

  • On-site Support
    Progent offers on-site computer assistance for signed-up customers in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote support experts to deliver small businesses the best of both worlds: on-premises support professionals when you require them as well as the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business software developers. The response time for on-site support visits is typically less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite support. Find out more about how and why to register for Progent's in-person computer support.

  • Phone Support
    Progent's Help Desk Services are intended for small and midsize businesses and local governments who require prompt and reliable support from a professional Help Desk Call Center with efficient telephone support, online repair tools, and enough technical strength for all needed escalation. Since smaller companies typically have tight information technology budgets and can spare little executive attention for dealing with IT support, Progent's Helpdesk Outsourcing Services could be the most efficient way to ensure that business information networks are always productive. Learn more details concerning Progent's Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize companies budget-friendly access to world-class consultants who can deliver assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network security engineering, fault tolerant network design, server virtualization strategies, plus configuration, customization and support for business programs including accounting, ERP, business analytics, sales automation, and office productivity software. Progent can help with one-time projects including site moves and major software migrations, extended initiatives like business reporting software programming and customization, database application development and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency response such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host key business applications like Microsoft Exchange Server and Microsoft SQL to provide small businesses with greater levels of availability, security, and performance than is feasible with the type of on-site data center that is realistically affordable for most small companies. Since Progent uses the same facilities that support the equipment of many of the planet's biggest IT companies, Progent can save you the expense of creating and maintaining the infrastructure required for enterprise-class cooling, power failover, and redundant Internet connectivity. For managed application servers, Progent can also see to it that patches and service packs stay updated, protection and performance is constantly tracked, and systems are consistently backed up and available for full and prompt recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small organization's production servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is in addition simple for clients to transfer to a different service provider or to move in-house if your business situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization technologies that allow small businesses with multi-vendor environments to save significantly on the costs of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class dependability and an unparalleled level of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered package, can support the mixed- platform and loosely standardized environments common with small businesses, and retains control of the licenses in the customer's hands so that migrating to a different virtual host is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting provider while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced remote support services to help organizations of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so all potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex array of infrastructure technologies such as firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a company-wide view of system protection and can help with advanced security projects such as SIEM solutions to help enterprises comply with business standards and government regulations for network data protection and incident reporting.

The scope and depth of Progent's consulting team bring a powerful array of advantages to organizations wishing to increase the business value of their IT network within a realistic budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry experience, at the front lines of network service, executing a wide variety of technical projects for a large array of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting staff. This guarantees that you get not just expert IT skills, but also a consultant with field-tested methods for solving real-world IT problems efficiently. Read more details about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to charge for online support and on-premises help per minute. As a result, you pay just for delivered support. Progent does not demand a higher rate for off-hours or priority service, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no retainer for services provided during regular working hours. Many support organizations impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids major invoices for quick fixes. An additional benefit of granular billing is that you will be less inclined to allow incipient issues to stay unaddressed until they become major problems. Learn additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small service organizations who provide scant documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports sent by every consultant to each customer. The discipline of detailing and archiving service records results in more effective service and eliminates a variety of common problems such as when a support customer is virtually held captive to a consultant who wonít let go of vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to focus on providing hard-to-find services where Progent faces few competitors. Small businesses who work with freelance service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, protected, and productive. Read more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Columbia, South Carolina company needs to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Assistance
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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