Expert Online Support for Columbia, South Carolina Computer Networks from Certified Engineers
Small companies have typically been underserved by major network service firms. Some small businesses allow themselves to become overly dependent on freelance engineers or small support firms who lack the bandwidth or extensive skill sets to respond promptly or effectively to technical crises. Still other small businesses turn to giant service providers staffed with personnel able to offer standardized solutions to common issues but who are missing the experience and versatility to handle the variety of environments and absence of standardization typical of small company information networks.

Progent's time-tested approach to providing low-cost and effective network service to small companies has made Progent among the most respected Microsoft-certified IT service organizations in the United States. Progent has provided online support to small businesses in every state in the United States (refer to Progent's customer testimonials).

For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the technical skills of your in-house network support team. This can cut costs and minimize technical risks for major IT initiatives like application development, business continuity planning, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide access to accredited experts to assist your business to design and execute your cloud computing strategy.

Core Technologies Supported by Progent for Business Networks in Columbia, South Carolina
Progent's group of certified experts offers help for virtually all facets of network technology deployed by businesses of all sizes. Areas served by Progent in and around Columbia include:

Support Delivery Alternatives for Columbia, South Carolina Companies
Progent has a variety of alternatives for providing small businesses with cost-effective IT services for troubleshooting, system architecture, and IT administration. Progent's model for providing computer support is based on the Help Desk Call Center structure common to larger IT organizations. Progent's Contact Center Service Mechanism promotes fast response, thorough activity records, dependable follow-through, and strict cost control for an array of IT service delivery options that include online repairs, onsite support, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) offers urgent and routine remote support for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can help clients to troubleshoot and repair network problems without the expense or time loss of on-premises support visits. The experience of Progent's network engineers makes it possible to handle the majority of network problems quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based signup procedure for new clients to accommodate emergency network problems and Progent charges per minute with zero startup fees or time minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out additional details about Progent's remote network troubleshooting expertise.

  • Onsite Service
    Progent provides onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's remote service engineers to deliver small and midsize businesses the optimal solution: onsite service professionals when you require them plus the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business application programmers. The response time for on-site support calls is typically less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite support. Learn more details concerning how and why to sign up for Progent's onsite computer support services.

  • Help Desk
    Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most problems. for more information, refer to Online Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's roster of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting. For details, see Progent's Co-managed Help Desk services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can provide assistance with critical technologies including Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, company-wide network protection consulting, non-stop it system design, virtual server strategies, plus configuration, customization and training for business programs including accounting, operations, reporting, sales automation, and office productivity suites. Progent can help with short-term projects such as office moves and massive system migrations, extended projects such as customizing a legacy MRP system to a current MS Dynamics or Dynamics 365 solution, database software development and administration support, and web design, continuing services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and network management, or urgent response such as data restoration and malware cleanup.

  • Network Infrastructure Guidance for Telecommuters
    Progent can help small and mid-size businesses to plan, configure and debug the infrastructure required for work-from-home employees. Aspects of network infrastructure where Progent's experts can provide guidance include safe and efficient VPN connections, VDI desktop platforms, router configuration, Wi-Fi network design and implementation, and robust Internet connections. For details about Progent's network infrastructure consulting expertise for a remote workforce, refer to infrastructure expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small company's servers in an environment that not only provides the top degree of availability and scalability but that is also simple for clients to migrate to another support provider or to bring internally if your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that allow companies with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure support, and network management while achieving enterprise-class availability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed service, can support the mixed- OS and loosely standardized networks common with small businesses, and retains control of the software in the client's possession so that moving to a different virtualized host is quick, reliable, and affordable. This avoids becoming a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers expert remote consulting support to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that utilize physical resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight family of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete threat lifecycle including blocking, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security companies to provide web-based control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your Progent consultant so that all potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is designed to assess your organization's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Columbia, South Carolina Businesses
Progent's staff size, breadth of technical skill, and familiarity with enterprise network consulting enable small businesses to avoid the pitfalls associated with excessive reliance on small support organizations or freelance consultants.

Working with Progent enables your small business to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For IT services, smaller businesses sometimes depend excessively on freelance engineers. Although individual support providers have lower overhead than larger support firms and can typically bill nominally lower fees, individuals are occasionally spread too thin to respond quickly to urgent situations. If a freelance consultant is occupied with different customer, ill, on travelling, or in class, the absence of replacement personnel may require your business to wait for assistance during an emergency. As your small business grows, system downtime or difficulties with critical programs become more costly. The dollars you thought you were conserving on a freelancer can be eaten up quickly because of lost output. In addition, when freelance consultants encounter new problems, the unavailability of a large consulting group to count on for advice forces them to learn on the job while your company winds up footing the costs for their continuing training.

  • Gain Access to Experts in Sophisticated Information Technology Issues
    Many small service firms or independent engineers focused on small company network consulting are capable of delivering routine fixes but don't have the background to deal cost-effectively with complex network environments that have mixed operating systems, numerous offices, Voice over IP systems, remote workforces, integrated financial and analytical applications, data-driven web sites, and custom line-of-business applications. Progent's background with worldwide companies and Progent's large team of experts can be valuable to your small business because enterprise environments are characteristically complex, support problems demand thorough understanding of in numerous technical areas, and reaching a high level of stability, reliability, and security calls for industry-proven leading practices.

  • Build a Solid Basis for Seamless Growth
    Small companies often start with a network cobbled together on a shoestring budget. Lacking a solid basis, a series of ad hoc fixes commonly get piled onto of a marginal foundation. As a business grows, reliability and scalability issues can obstruct the productivity of the organization. Such environments require thorough evaluation, smart strategic planning, and broad-based expertise to migrate to an IT infrastructure that will act as the reliable foundation to meet critical business requirements and support future expansion.

  • Work with Solution Finders, Not Product Vendors
    Smaller businesses need guidance and education to navigate through an ever more complicated maze of technology alternatives available for enabling business growth and enhancing productivity. They do not need an IT engineer or service firm that attempts to sell them a product. Progent eliminates conflicts of interest by not reselling any products. Progent provides consulting and services exclusively. This allows Progent to match technical support services with the real needs of customers. Combining IT consulting and product reselling can lead to a conflict where the proposed solution is based on a preselected vendor rather than being based on the actual requirements of a small business.

How to Contact Progent
In case your Columbia, South Carolina company wants to contact Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Help
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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