Affordable Network Tech Support from Microsoft certified Consultants for Businesses in Columbia, SC
By delivering professional know-how whenever you need it, providing specialized knowledge for key applications, offering innovative services such as virtual server hosting, billing only for services delivered, and charging no setup or retainer fees for standard services, Progent helps your company to increase the business value of your It system and reduce service expenses. Progent appreciates that information system protection, reliability, and efficiency are as critical to small businesses as to major corporations but that smaller companies lack the leverage to spend aggressively in computer technology and internal service groups. Progent's basic competitive advantage is that no network support firm can match Progent's capability to provide the network support expertise your company requires whenever you require it and at a cost you can justify.

For mid-size and large businesses, Progent can provide co-sourcing support to add to the subject matter expertise of your internal IT service personnel. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as application programming, disaster recovery preparedness, network security evaluations, merging datacenters, or software migrations.

Progent can in addition offer the services of certified experts to help your business to design and execute your cloud strategy.

Key Technical Areas Supported by Progent for Columbia, South Carolina Businesses
As a Microsoft-certified Partner IT service firm that maintains a world-class team of Cisco Certified CCIE networking experts and Apple accredited engineers, Progent provides emergency assistance and affordable remote consulting to Columbia, SC companies for a broad array of computer technologies such as:

Support Delivery Alternatives for Columbia, South Carolina Businesses
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for technical support, system architecture, and IT management. Progent's model for delivering computer support services is built on the Help Desk Call Center operational structure common to larger IT groups. Progent's Help Desk Call Center Service Model ensures fast support, comprehensive activity records, dependable follow-up, and strict expense monitoring for an array of IT service delivery options that include remote troubleshooting, onsite support, and top-level consulting.

  • Online Support
    Progent's Technical Response Center provides urgent and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support professionals can help clients to troubleshoot and repair hardware and software problems without the expense or time loss of in-person support calls. The experience of Progent's IT consultants allows them to handle the majority of IT issues quickly. For complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based signup process for first-time customers to address urgent network problems and Progent charges per minute with zero sign-up fees or minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn more information concerning Progent's online network support expertise.

  • On-site Service
    Progent offers on-site technical assistance for registered customers in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's remote support experts to deliver small and midsize businesses the best of both worlds: in-person service technicians when you need them plus the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business application programmers. The response time for on-site service calls is typically less than one business day. There is no start-up or retainer charge for becoming a Progent client for onsite support. Learn more details about why to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex problems. for more information, visit Online Help Desk Services.

  • Shared Help Desk Services
    Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the top professional services automation tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting. For more information, see Progent's Help Desk Co-management services.

  • Consulting Services
    Progent provides small and midsize businesses affordable access to enterprise-class IT professionals who can deliver help with critical products and technologies including Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero penetration test products, company-wide network security consulting, non-stop network consulting, virtual server solutions, plus configuration, programming and support for business applications including financials, ERP, reporting, CRM, and productivity packages. Progent can help with one-time projects such as site relocations and massive system upgrades, longer term projects like upgrading an older ERP platform to a current Microsoft Dynamics 365 solution, database software development and DBA services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or urgent services like disaster recovery and virus removal.

  • Infrastructure Consulting Expertise for Telecommuters
    Progent can assist small and medium-size companies to design, deploy and troubleshoot the infrastructure for remote workers. Areas of network infrastructure where Progent's experts can deliver support include secure and convenient VPN connectivity, Virtual Desktop Infrastructure platforms, router configuration, Wi-Fi network design and implementation, and robust Internet access. For details about Progent's infrastructure consulting expertise for an at-home workforce, visit infrastructure expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for all of a small company's servers in an environment that not only provides the top degree of fault-tolerance and scalability but that is also easy for clients to transfer to another support provider or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting is structured around tested virtualization techniques that allow companies with mixed environments to save significantly on the costs of hardware, infrastructure support, and IT management while getting world-class reliability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can handle the multi- platform and loosely standardized networks common with small businesses, and keeps control of the licenses in the customer's hands so that migrating to a new virtual system is fast, safe, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide expert online consulting support to help organizations of any size connect their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so all looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more complex array of infrastructure products including firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-Premier security consultants, CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of system protection and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and statutory mandates for network data security and incident reporting.

The scope and size of Progent's engineering staff bring a powerful array of benefits to clients wishing to increase the business value of their information system within an affordable budget. These benefits include:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional experience, at the forefront of IT support, executing a wide range of IT projects for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support staff. This guarantees that you get not just expert IT help, but also a support engineer with proven approaches for fixing actual network problems efficiently. Learn more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to bill for remote support and in-person help per minute. As a result, you are billed just for delivered support. Progent does not impose a higher rate for after-hours or priority support, and Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services provided during regular working hours. Many service organizations demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with big bills for fast solutions. An additional advantage of by-the-minute billing is that you are not tempted to permit minor issues to stay unaddressed until they become big ones. Find out additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who offer scant documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports sent by each staff member to each client. The discipline of detailing and organizing support records allows more effective support and eliminates a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent is able to concentrate on offering high-value skills where Progent has little competition. Small companies who utilize independent service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient. Find out additional information about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Columbia, South Carolina company wants to get in touch with Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Assistance
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

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    Progent's Microsoft-certified consultants can help businesses of all sizes to follow best practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage systems, and library resources; plan, implement, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive reporting. Progent can help your business to upgrade from a legacy release of System Center Virtual Machine Manager or from a third-party management platform, and Progent can assist you to enhance and troubleshoot your current SCVMM ecosystem to make sure you get the highest possible return on investment.

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    Microsoft 365 Power BI Integration Online Support Services

    Progent can help you to evaluate the many subscription options available with Microsoft 365, previously branded Office 365, and configure your network with Microsoft 365 in a way that delivers top business value. Progent offers expertise with multi-vendor environments that include Windows, macOS, and Linux operating systems. Progent can also assist you to build and manage hybrid solutions that transparently integrate local and cloud resources.

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    Server Setup Cisco Planning

    Progent's CCIE-certified networking consultants have extensive background helping Internet Service Providers to architect, implement, administer, tune, and troubleshoot fault-tolerant, scalable network solutions suitable for public networks.

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    Consultant Services Microsoft LCS Server

    Microsoft Office Communications Server provides Instant Messaging and presence in a scalable, world-class solution offering enhanced protection, transparent compatibility with popular Microsoft software, an extendable, industry-standard development platform, and support for regulatory requirements such as HIPAA, SOX, and GLB. The product offers lower costs and elevated business efficiencies, enhanced worker productivity, and stronger IP protection. Microsoft Communications Server has been replaced by Lync Server, which itself has been replaced by Skype for Business. Progent's certified IM and Presence consultants can provide remote and onsite support and mediation services for your Office Communications Server 2007 environment and can assist you to assess the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also assist you to design and implement an efficient migration that will add business value to your information network

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    Microsoft Dynamics NAV Help and Support

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    24-7 Onsite Technical Support Exchange 2019 Server

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    Palo Alto Networks Panorama Network Security Evaluation

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