Columbia, SC Online Help from World-class Computer Network Service Experts
Progent's computer help services can deliver your Columbia, SC company low cost and reliable support from enterprise-class information technology engineers. By delivering network support help when you require it, offering specialized knowledge for key technologies, offering value-added services such as 24x7 server monitoring, and charging only for support you receive, Progent offers your Columbia, South Carolina company an economical option for maximizing the business value of small-scale office information systems. Whether you run an onsite datacenter, connect to cloud-based infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart choice for organizations to create and maintain a reliable and secure IT system and to benefit from quick availability of the skilled support typically restricted to businesses who are able to maintain a sizeable internal information technology staff.

For medium-size and enterprise businesses, Progent offers co-sourcing support to add to the skills of your in-house network service team. Co-sourcing can save money and help meet schedules for major IT initiatives such as application design and development, disaster recover/business continuity planning, security evaluations, office consolidations, or technology migrations.

Progent can also offer the services of certified consultants to help your company to design and execute your cloud computing strategy.

Core Practice Areas Serviced by Progent for Business Networks in Columbia, South Carolina
Progent's nationwide group of certified experts offers assistance for virtually all aspects of information technology found in organizations of any size. Technologies served by Progent in Columbia include:

Support Delivery Alternatives Available for Columbia, South Carolina Businesses
Progent has a selection of options for providing small companies and local governments with cost-effective IT services for technical support, consulting, and IT administration. Progent's paradigm for providing computer support services is built on the Help Desk operational structure familiar to big IT organizations. Progent's Help Desk Call Center Service Model promotes fast response, comprehensive activity documentation, reliable follow-up, and tight expense control for an array of IT service delivery alternatives that include remote troubleshooting, on-premises help, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) offers urgent and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can help customers to troubleshoot and repair hardware and software problems without the expense or time loss of in-person support calls. The background of Progent's network engineers allows them to resolve most IT problems rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time customers to accommodate emergency network problems and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the support you get. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn additional details about Progent's online computer troubleshooting expertise.

  • Onsite Service
    Progent offers on-site technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's remote support experts to give small and midsize companies the optimal solution: in-person support technicians when you require them as well as the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business software programmers. The wait time for in-person support visits is typically under one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details concerning how and why to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, see Online Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting. For more information, see Progent's Help Desk sharing services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can deliver assistance with critical technologies such as Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, network security engineering, high availability it system consulting, server virtualization strategies, plus integration, programming and training for small business applications including accounting, operations, reporting, sales automation, and productivity software. Progent can help with one-time projects such as office relocations and major software upgrades, extended projects like upgrading an older MRP platform to a modern Microsoft Dynamics 365 solution, database software programming and DBA services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response like data restoration and virus removal.

  • Infrastructure Guidance for Telecommuters
    Progent can assist small and medium-size companies to design, set up and troubleshoot the infrastructure for work-from-home employees. Areas of network infrastructure where Progent's consultants can provide guidance include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure software, router setup, Wi-Fi LAN design and implementation, and robust Internet connectivity. For information about Progent's infrastructure expertise for telecommuters, go to infrastructure expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small organization's servers in an environment that not only delivers the highest level of fault-tolerance and scalability but that is also easy for clients to transfer to another service firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is built around proven virtual server technologies that allow small businesses with mixed networks to save dramatically on the expense of capital equipment, system support, and network administration while getting world-class dependability and an unprecedented level of vendor options. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered solution, can handle the multi- platform and loosely standardized networks typical of smaller companies, and keeps control of the software in the customer's hands so that migrating to a new virtualized system is fast, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced remote support services to help companies of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the complete threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your Progent consultant so that any looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Columbia, South Carolina Small Businesses
Progent's staff size, scope of technical skill, and familiarity with enterprise network support enable small and midsize companies to sidestep the pitfalls associated with excessive dependence on thinly staffed support firms or independent engineers.

Teaming with Progent's Experts enables your business to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For network support, small businesses sometimes rely heavily on independent consultants. Though individual service providers have lower overhead than more substantial IT service organizations and can afford to charge nominally lower fees, they are frequently unable to react rapidly to urgent situations. If a freelance engineer is busy with another customer, ill, on travelling, or in training, the lack of backup staff may require your company to wait for assistance during a crisis. The more your company grows, network unavailability or problems with critical applications become more expensive. The dollars you thought you were conserving on an independent consultant can evaporate quickly because of lost output. Also, when freelance engineers encounter new technologies, the lack of a large consulting group to fall back on for assistance requires them to learn with the meter running while your organization winds up footing the bill for their ongoing training.

  • Gain Access to Expertise in Complex Network Issues
    Many small support organizations or freelance consultants focused on small company IT consulting are capable of delivering routine solutions but don't have the seasoning to work efficiently with complex IT infrastructures with mixed platforms, many offices, VoIP implementations, mobile workers, interconnected financial and analytical applications, data-driven web sites, and specialized line-of-business software. Progent's background with worldwide enterprises and Progent's extensive team of specialists can be valuable to your small business because enterprise environments are inherently complicated, integration issues demand in-depth understanding of in many technical disciplines, and achieving a high level of robustness, reliability, and protection calls for industry-proven best practices.

  • Create a Solid Basis for Growth
    Small businesses typically begin with an IT system implemented on a tight budget. Lacking a carefully designed basis, a sequence of ad hoc repairs often get tossed onto of a marginal structure. As a business evolves, stability and expandability issues can obstruct the success of the business. These networks need thorough assessment, smart strategic analysis, and broad-based experience to migrate to a network infrastructure that will provide the solid foundation to handle current business requirements and ease future growth.

  • Partner with Solution Finders, Not Product Resellers
    Small businesses need guidance and education to navigate through an ever more complex array of technology alternatives available for accelerating business growth and enhancing efficiency. Businesses do not need an IT consultant or service firm that attempts to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent offers consulting and services only. This permits Progent to match technical services with the genuine needs of clients. Combining network consulting and product reselling can result in a conflict where the proposed solution is based on a predetermined vendor instead of being driven by the true needs of a small business.

Get in Touch with Progent
If your Columbia, South Carolina company wants to get in touch with Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's IT outsourcing services provide affordable network consulting for small businesses. Whether it involves designing network infrastructure, setting up an internal Help Desk or outsourcing a one, deploying an updated email platform, monitoring your system, or creating an on-line eCommerce solution, outsourcing your network engineering services can contain costs and minimize risks, permitting IT support expenses to grow in a more moderate and controlled fashion than is possible by assembling a large, all-purpose in-house network support organization. Progent's Outsourcing White Paper and flyers tell you how Progent can help you build a protected and robust network foundation for your vital applications powered by Microsoft Windows including Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    Progent's Cisco-certified IT consultants can help you create an affordable, 24x7 Internet connection solution that can deliver non-stop Internet connectivity via a broad range of high availability Internet network technologies including fault tolerant BGP, transparent fail-over, and redundant Internet Service Providers. Progent can provide CCIE consultants to show you how to utilize the latest techniques for 24x7 Internet access to implement an economical, completely redundant Internet interface with automatic failover and other capabilities to create fault tolerant Internet connections.

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    Penetration Testing Security Auditor

    Stealth penetration testing is a key component of any comprehensive IT system security plan. Progent's security experts can perform extensive penetration tests without the awareness of your organization's in-house network support resources. Stealth penetration testing uncovers whether existing security defense tools such as intrusion detection warnings and event log monitoring are correctly configured and consistently monitored.

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    Progent can provide the support of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee describes the core competencies and worldwide standards of skill that information security managers are required to learn. It gives executive management the confidence that consultants who have earned their CISM credential have the experience and capability to provide effective security management and support services.

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    Progent's Microsoft-certified consultants can help you to evaluate the benefits of Windows Server 2008 for your company, develop pilot systems and rollout plans, integrate Windows Server 2008 with your IT infrastructure and applications, train your support personnel how to run new administration utilities, and deliver ongoing consulting and technical support via low-cost options such as Help Desk service and remote technical support.

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    Progent's Windows Server 2016 disaster recovery consultants can assist your organization to design a DR solution built around Microsoft's cloud-tested Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using industry-standard equipment, VM Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for easy, economical deployment of a failover cluster quorum arbitration point.

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    Progent's Microsoft-certified consultants can help you to prepare for, implement, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate smoothly to Configuration Manager 2012 from a legacy change management solution or help you to enhance your existing SCCM 2012 ecosystem to support your changing business needs. In addition, Progent can assist you to build a software foundation that extracts the most value from SCCM by providing expertise with associated Microsoft technologies such as Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).

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    Progent provides small and medium size companies professional support for Intrusion Protection Systems and IPsec VPN solutions from leading firewall and VPN security vendors including WatchGuard, Juniper, and SonicWall. Progent can help you create a comprehensive security plan and select the right products from a variety of suppliers to achieve your security objectives while staying within your spending restraints.

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    Progent's computer outsourcing support offerings for small companies include designing 2003 Server, .NET Server, and BackOffice systems, coordinating upgrades to Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk services, online and on-premises troubleshooting, resolving chronic IT issues, and producing a company-wide security strategy. Progent can show you how to maximize network availability and throughput via zero-downtime configuration, resilient network topology, and proactive server monitoring. Progent also provides project management assistance for large-scale upgrades and can assist with needs definition, product inventory, BOM production, vendor qualification, purchasing coordination, and complete documentation. Progent's computer outsourcing help also includes training for office productivity packages such as Microsoft Office XP.

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    Progent provides national online technical support and troubleshooting services for businesses who run Apple macOS and OS X environments or whose information systems include a combination of Mac and Microsoft Windows technology. Progent's experts can provide macOS and OS X users a range of IT services including desktop assistance, upgrading to the current edition of macOS from earlier editions of macOS or OS X, plus help with Mac applications. Progent can also help your business with Apple iPhone and iPad support, or migrating to iCloud services. Online network consulting provides maximum leverage for your IT dollar by extending user efficiency and limiting the time charged for computer analysis and repair. Advanced online support tools and experienced technicians and consultants combine to enable Progent to solve the majority of network issues without squandering time and expense by going to your location. In the vast majority of situations your network issues can be dealt with over the phone or via a combination of telephone support and remote access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM and CISSP certified security professionals to assist with the most difficult system issues.

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    Cisco CCIE Online IT Consultant

    Progent offers fast remote support from Cisco CCIE network infrastructure consultants. Progent's CCIE consultants can link to your environment using powerful remote support tools to provide fast and affordable troubleshooting and remediation of critical network infrastructure issues.

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    • Windows 2003 Online Support
    Windows 2003 Server Professionals

    Progent's certified Windows Server 2003 engineers offer network support and expert consulting services for the entire family of Microsoft .NET Servers, Windows Server 2003, and Windows Server 2000. Progent's Microsoft Windows Server 2003 upgrade, integration, update, and maintenance offerings include network planning, installation, project management, on-site and remote technical support and repair, Call Center outsourcing, CISM-certified security services, comprehensive outsourcing, and cost-effective co-sourcing.

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    Progent provides national urgent help and troubleshooting services for companies that operate Solaris environments or whose IT systems include a mix of Solaris and Microsoft products. Online technical support provides maximum return for your IT budget by preserving user productivity and shortening the hours billed for computer repair services. Sophisticated online access tools and skilled service specialists and consultants combine to enable Progent to handle most IT problems without wasting time and expense by traveling to your location. In most of cases your network problems can be dealt with over the phone or through a combination of telephone help and online access. Progent can make available Cisco CCIE infrastructure engineers and CISA certified security professionals to help you with the most challenging network problems.

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    • Integration Firm Amazon AWS cloud services integration
    24x7 Amazon Web Services enterprise hybrid cloud solutions Programming Firms

    Progent offers affordable remote consulting to assist companies to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon S3, and Amazon Glacier. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, system design, testing, configuration, administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies.

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    Aironet 802.11ac Access Point Integration Services

    Progent's Cisco certified wireless networking consultants can provide affordable remote and onsite support for both end-of-life and modern 802.11ac Aironet Wi-Fi access points (APs) and Progent can help your business to design and manage wireless environments that include indoor and outdoor/ruggedized Aironet APs.

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    Identity Authentication Remote Technical Support

    Progent's Duo managed services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity verification on iOS, Android, and other personal devices.

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  • Microsoft and Apple Mac Desktop System Engineers Small Business IT Outsourcing Services Microsoft Desktop
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    • Microsoft Office 2003 Technical Consultants
    Microsoft Office 2000 Computer Consulting Company

    Progent's IT outsourcing packages offer budget-friendly computer support for small organizations. Whether it includes designing system architecture, creating an internal Help Desk or outsourcing a one, deploying an updated email system, monitoring your network, or developing an on-line business solution, outsourcing your IT technical services can contain costs and eliminate uncertainties, allowing network support expenses to increase in a more linear and controlled fashion than is feasible by assembling a large, all-purpose in-house network support organization. Progent's Outsourcing White Paper and datasheets explain how Progent can enable you to build a secure and highly available system foundation for your critical business software powered by Windows such as Microsoft Office XP, Office 2003, and Office 2000.

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    Progent's data protection experts can assist you to create, implement and troubleshoot a backup/restore solution based on MSP360 software. MSP360 offers file or image-based backup/restore for virtual machines and physical computers, works with all leading public clouds, and permits you to create a data protection ecosystem with a low RTO and a granular Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup environment to protect against data loss caused by user mistakes, system glitches, ill-intentioned insiders, and external assaults such as ransomware. To learn more, go to ProSight DPS 360 Backup solutions.

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    If your business network combines UNIX, Linux or Sun Solaris technology with Microsoft Windows, Progent can help you to incorporate your IT resources into a unified environment that allows all your OS platforms to coexist for simple administration, transparent dataflow, high availability, enhanced performance, and tight protection. Progent's UNIX/Linux/Solaris and Windows coexistence support offerings include network infrastructure integration and service, support for Windows services for UNIX, remote network monitoring and management, remote network support and troubleshooting, on-site technical support, and Help Desk outsourcing.

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    • Microsoft LCS Server Professional
    Specialist Live Communications Server 2007

    MS Communications Server delivers IM and Real Presence in an extensible, world-class solution offering enhanced security, seamless compatibility with additional Microsoft products, an expandable, industry-standard development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your enterprise can realize cost savings and improved operational efficiencies, enhanced individual productivity, and better IP protection with this easy-to-administer, fault-tolerant solution. Effective implementations of Office Communications Server require careful planning and consideration before roll out. Progent's Microsoft-certified professionals can deliver the skill necessary to realize all the benefits of Office Communications Server across your whole organization.

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    Computer Engineer Windows 8.1 Security

    Progent's Microsoft-certified experts can provide a variety of consulting services to assist organizations of any size to install, manage, and support IT systems that include workstations, notebooks, tablets, or Windows phones based on Windows 8.1. For enterprises, Progent's senior project managers can help create test environments to evaluate Windows 8.1 and develop and implement Windows 8.1 migration plans following leading practices.

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    Expert Microsoft Desktop

    Progent can deliver a broad array of affordable services to help you to deploy, integrate, troubleshoot, and manage desktop PCs and laptops based on Windows, Apple macOS and OS X, or various editions of Linux. Progent can provide onsite or online assistance for single machines or laptops or help you to design and carry out a company-wide rollout of new or updated OS platforms and business applications. Progent can also supply engineers and technicians to assist you to prepare for and implement a company move or consolidation designed to cause the least possible disruption of your business.

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    Microsoft Exchange Upgrade Consultant

    Progent is among the most expert network support companies for creating e-mail systems based on Exchange 2000. Progent specializes in helping small companies derive all the benefits of Microsoft Exchange Server 2000 under common situations such as upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server support.

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    SQL Designer

    SQL Server 2005 offers powerful, standardized tools to IT experts and network users, reducing the difficulty of designing, integrating, managing, and using company data and analytical applications in environments ranging from handheld devices to enterprise information systems. The complexity and integration requirements of Microsoft SQL Server 2005 call for an IT consulting firm with real-world expertise and wide knowledge in designing and building data-driven, end-to-end business IT applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft technology, assures you success in planning, deploying and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.

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    ASA Firewalls Remote Troubleshooting

    Progent's Cisco-Certified technology experts provide experienced PIX Firewall support services covering architecture, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and application policy enforcement, mutlivector attack protection, and secure connectivity services. Extending from small, easy-to-install desktop devices for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls offer a healthy combination of protection, performance and availability for business networks of all sizes. PIX firewalls are based on a proven, purpose-built operating system, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated security and connectivity services, including advanced application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPsec VPN networking, intelligent networking services, and extensive administrative solutions. Progent's Cisco consultants can show you how to choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Microsoft Dynamics Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) offers SMBs a single soultions for financial management, inventory control, operations, capacity planning, procurement, sales, supply chain, and business reporting. Progent's Dynamics 365 Business Central/NAV consultants can assist company to manage your older Dynamics NAV environment or upgrade smoothly to a cloud-based, onsite, or hybrid deployment.

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    Cisco offers a full array of routers that includes appliances built to provide the security, bandwidth, and reliability required by organizations from branch offices to global enterprises and ISPs. Cisco routers include support for redundancy, automatic failover, and backup power for improved reliability and network uptime. Progent can help you choose and configure Cisco routers to establish a solid infrastructure for your network and to make it economical to expand as you support new users, open new offices, deploy new services, open your network to customers and partners, and support a more mobile workforce. Progent offers help with a range of routers based on Cisco's IOS operating system, including Cisco's 800 family of small office routers, Cisco 1800 and 2800 ISR routers, Cisco 2900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, CRS Carrier Routing System for core Networks, plus older 2500 and 2700 Series Routers.

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    For small businesses interested in Progent's network support outsourcing, design expertise, or technical support services, phone 800-993-9400 or send email to information@progent.com.

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    Progent's software experts have worked for 20 years with .NET technologies and the Visual Studio development environment and can build or update .NET apps quickly and at low cost.

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    Virtual Server 2005 Services

    Microsoft Virtual Server, hosted on the Windows Server operating system and based on software first produced by Connectix, provides the power needed to accomplish hardware reduction, software migration, and server isolation tasks through virtualization technology in an enterprise-ready computing environment with high scalability, manageability, and fault tolerance. Microsoft has aimed Virtual Server 2005 at companies wishing to improve operational efficiency in application development and piloting, migration from outdated line-of-business software, and hardware consolidation. Progent's skilled Virtual Server consultants can help your IT staff to evaluate and integrate Microsoft Virtual Server 2005.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Progent's Ekahau-certified Wi-Fi experts can assist your business to plan, deploy, enhance, manage and troubleshoot a Wi-Fi solution optimized for your building. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for onsite RF analysis.

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    • Top MOM 2005 Case Study
    MOM 2005 Case Study

    Before Progent's Microsoft Operations Manager solution, network issues were approached reactively, after users were impacted by them. With the benefit of proactive, automated warnings and trend reports created by Microsoft Operations Manager, Progent is now able to ward off server problems before they becomes critical enough to impact network uptime. Because of Microsoft Operations Manager, Progent can deal with incipient problems before customers suspect that the problems are there. Progent offers help for Microsoft Operations Manager 2005 and MOM 2000 to deliver small business networks enterprise-class reliability, safety and performance.

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    Even if your business has a small computer services staff and a modest IT budget, your information network can still have the same high reliability and performance that once required a substantial in-house support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-premier network professionals, the most recent network management software for 24x7 monitoring and alerts, and economical service packages such as a help desk call center to keep your mission-critical network applications and hardware up and running.

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  • Windows 11 Training Remote Consulting Immediate Microsoft Windows 11 Evaluation Online Support Services
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    Windows Server 2022 Storage Spaces Direct Remote Support

    Progent's Microsoft Gold-certified Windows Server 2022 consultants can assist your company to plan and carry out an efficient upgrade to Windows Server 2022 using an on-premises deployment architecture or a hybrid model that combines cloud-hosted Windows Server on Azure with a self-hosted implementation of Windows Server 2022.

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