Professional Online Technical Support for Columbia, South Carolina Small Business Computers from World-class Consultants
Small businesses have traditionally been underserved by large IT service firms. Many small companies allow themselves to grow excessively reliant on individual engineers or small support organizations who lack the size or comprehensive skill sets to react promptly or effectively to technical emergencies. Other small companies turn to giant support providers staffed with technicians taught to provide standardized fixes for common issues but who are missing the experience and versatility to handle the variety of configurations and lack of standardization that characterizes small company IT systems.

Progent's time-tested methodology for delivering low-cost and successful technical support to small companies has made Progent one of the most respected Microsoft-certified IT service organizations in the industry. Progent has provided online support to companies in every state in the United States (See Progent's client testimonials).

For mid-size and large businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house network service team. Co-sourcing can reduce expenses and minimize technical risks for major projects like software design and development, business continuity planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide access to accredited experts to help your company to design and implement a sensible cloud strategy.

Key Technical Areas Supported by Progent for Business Networks in Columbia, South Carolina
Progent's group of world-class support professionals provides help for all facets of network technology used by companies of all sizes. Practice areas supported by Progent in Columbia include:

Service Delivery Alternatives Available for Columbia, South Carolina Companies
Progent has a variety of options for providing small companies with cost-effective computer services for troubleshooting, system architecture, and IT management outsourcing. Progent's model for delivering IT support services is based on the Help Desk Call Center structure common to larger IT groups. Progent's Contact Center Support Mechanism promotes rapid support, thorough activity records, dependable follow-through, and tight cost control for an array of network support delivery modes that include remote troubleshooting, onsite help, and high-end consulting.

  • Online Service
    Progent’s Technical Response Center offers urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's seasoned service experts can assist customers to analyze and fix hardware and software problems without the expense or delay of travel for onsite support calls. The experience of Progent's IT consultants allows them to handle most network problems quickly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based signup process for first-time clients to accommodate urgent network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you pay only for the assistance you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn more information about Progent's remote computer support services.

  • Onsite Support
    Progent provides on-site computer assistance for registered customers in larger cities in the U.S. Progent's onsite service personnel can work in conjunction with Progent's remote support engineers to give small businesses the best of both worlds: onsite service technicians when you need them as well as the remote expertise of Progent's seasoned team of network consultants, security professionals, and business software programmers. The response time for in-person support calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite service. Find out more details about how and why to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex problems. for more information, refer to Help Desk Services.

  • Help Desk Sharing Services
    Progent’s Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's pool of seasoned technical support engineers and subject matter experts (SMEs). Progent’s shared Help Desk service is a collaborative support solution based on the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics. To learn more, refer to Progent’s Help Desk Co-management services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can provide assistance with critical products and technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network security consulting, non-stop network consulting, virtual server solutions, plus configuration, customization and training for business programs including accounting, ERP, management reporting, CRM, and productivity software. Progent can help with one-shot projects such as site moves and massive system migrations, extended projects such as upgrading an older MRP platform to a modern MS Dynamics 365 solution, database software development and administration support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent services like data restoration and malware cleanup.

  • Network Infrastructure Consulting Services for Teleworkers
    Progent can assist small and medium-size companies to plan, set up and debug the infrastructure required for at-home workers. Areas of infrastructure for which Progent's experts can provide assistance include secure and convenient VPN connectivity, Virtual Desktop Infrastructure software, router setup, Wi-Fi LAN design and deployment, and reliable Internet connections. To find out about Progent's network infrastructure consulting services for teleworkers, refer to network infrastructure expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small company's production servers in an environment that not only provides the highest degree of dependability and expandability but that is in addition convenient for customers to transfer to another support provider or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that allow companies with multi-vendor environments to save significantly on the expense of hardware, infrastructure maintenance, and IT management while getting world-class reliability and an unparalleled degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered solution, can handle the multi- platform and loosely standardized environments typical of small companies, and keeps ownership of the software in the customer's possession so that moving to a different virtualized host is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers expert online support services to help businesses of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that combine on-premises resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of experience providing high-level consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security vendors to deliver web-based control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and office productivity applications important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of infrastructure technologies such as firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-Certified cybersecurity consultants, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts can provide a company-wide perspective on network security and can help with complex security programs such as SIEM solutions to help enterprises meet industry standards and government mandates for network data protection and reporting.

The breadth and depth of Progent's engineering team bring a powerful set of benefits to companies wishing to increase the business value of their IT system within a reasonable budget. These advantages include:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry background, at the front lines of IT service, performing a wide range of technical tasks for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested methods for solving real-world IT problems quickly. Read additional information concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site help by the minute. Consequently, you owe just for received services. Progent does not impose a higher rate for after-hours or priority support, and Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for services delivered during regular working hours. Many service firms demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's small billing granularity eliminates big bills for quick repairs. An additional benefit of by-the-minute pricing is that your company are less inclined to permit incipient problems to fester until they grow into big ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Support
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small support organizations who offer scant documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports sent by each consultant to every client. The discipline of documenting and organizing service records allows more efficient service and eliminates a slew of common problems such as when a support client is virtually held hostage to a consultant who won’t release the keys to the kingdom. Learn more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their scope, Progent can focus on offering hard-to-find skills where Progent has little competition. Small companies who utilize freelance service providers or who employ in-house IT staffs gain when Progent passes on information about critical technology and proven processes to make their networks more robust, secure, and efficient. Learn additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Columbia, South Carolina business needs to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Online Network Assistance
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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