Expert Online Help for Columbia, South Carolina Networks from World-class Engineers
Small businesses have traditionally been underserved by major IT support organizations. Many small companies allow themselves to become dangerously reliant on individual engineers or small consulting organizations who lack the bandwidth or extensive knowledge to react promptly or effectively to network crises. Still other small companies resort to mass-market support firms staffed with technicians trained to offer by-the-numbers solutions to common problems but who are missing the experience and technical scope to deal with the diversity of configurations and absence of standards typical of small company IT systems.

Progent's proven methodology for delivering affordable and successful technical support to small businesses has made Progent among the top Microsoft-certified network service organizations in the industry. Progent has provided online help to small businesses in every state in the U.S. (refer to Progent's client testimonials).

For larger businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house IT service staff. This can reduce expenses and minimize technical risks for big IT initiatives like application programming, disaster recover/business continuity preparedness, security audits, merging datacenters, or technology migrations.

Progent can also offer the services of accredited consultants to assist your company to design and execute a sensible cloud computing strategy.

Main Technical Areas Serviced by Progent for Businesses in Columbia, South Carolina
Progent offers the services of accredited experts for all aspects of information technology found in small and midsize organizations. Products and technologies serviced by Progent include:

Support Delivery Options for Columbia, South Carolina Businesses
Progent has a selection of options for providing small and midsize companies and local governments with affordable IT services for troubleshooting, consulting, and IT management outsourcing. Progent's model for providing IT support is based on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Help Desk Support Model promotes fast support, comprehensive service records, consistent follow-through, and tight expense monitoring for an array of IT service delivery modes that include online repairs, on-premises support, and high-end consulting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can help customers to analyze and fix hardware and software issues without the expense or time loss of in-person service calls. The background of Progent's network engineers makes it possible to handle most IT issues rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible signup process for new clients to accommodate urgent situations and Progent charges per minute with zero startup fees or time minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out additional details about Progent's remote network support expertise.

  • On-site Service
    Progent offers on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online service experts to deliver small companies the ideal combination: onsite service professionals when you require them as well as the on-line help of Progent's seasoned team of network consultants, security professionals, and business application programmers. The response time for in-person support visits is usually under one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite support. Find out more concerning how to register for Progent's onsite network support services.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex problems. For details, see Online Help Desk Services for Small Businesses.

  • IT Consulting Services
    Progent offers small companies affordable access to world-class IT professionals who can provide help with vital technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, network protection consulting, non-stop it system consulting, server virtualization solutions, plus integration, programming and support for small business programs such as financials, ERP, management reporting, sales automation, and productivity software. Progent can help with one-shot projects such as office moves and major software migrations, extended initiatives such as business reporting software programming and customization, database application programming and DBA services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network management, or emergency services such as disaster recovery and malware cleanup.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize organization's servers in a setting that not only provides the top level of fault-tolerance and scalability but that is in addition easy for customers to transfer to another support provider or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting is founded on mature virtualization techniques that allow small businesses with mixed networks to benefit dramatically on the costs of hardware, system maintenance, and IT management while getting world-class availability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed solution, can support the mixed- OS and non- standardized networks typical of smaller businesses, and keeps ownership of the software in the customer's possession so that moving to a new virtual system is fast, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting service while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced remote consulting support to help businesses of any size connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, apps and VMs that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Columbia, South Carolina Businesses
Progent's size, depth of information technology expertise, and familiarity with corporate IT consulting enable small businesses to sidestep the problems related to excessive dependence on thinly staffed service organizations or independent engineers.

Working with Progent enables your business to:

  • Prevent Excessive Dependence on Freelance Consultants
    For network support, smaller businesses sometimes depend heavily on independent engineers. Although freelance support engineers carry lower expenses than more substantial IT service organizations and can afford to bill nominally lower rates, freelancers are frequently spread too thin to react quickly to critical situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the lack of backup personnel may require your business to wait for assistance in case of an emergency. As your company expands, network unavailability or difficulties with line-of-business programs get more expensive. The dollars you believed you were saving on an independent consultant can be eaten up quickly because of lower productivity. Also, when independent engineers confront unfamiliar problems, the unavailability of a big engineering group to count on for advice forces them to learn in place while your company winds up with the costs for their continuing training.

  • Gain Access to Expertise in Sophisticated Information Technology Issues
    Many small support organizations or freelance engineers specializing in small company IT consulting may excel at providing connect-the-dots fixes but don't have the background to work cost-effectively with complicated network infrastructures with a variety of platforms, multiple locations, Voice over IP implementations, mobile workforces, integrated financial and analytical software, eCommerce, and specialized line-of-business software. Progent's experience with global enterprises and Progent's large staff of experts can benefit your small business because big-company environments are characteristically complex, support issues demand in-depth knowledge in many technical areas, and reaching an acceptable degree of robustness, availability, and security calls for enterprise-proven processes.

  • Create a Solid Foundation for Growth
    Small businesses often start with a network cobbled together on a tight budget. Without a strong architecture, a sequence of ad hoc repairs often get thrown on top of a weak foundation. As a business grows, stability and expandability problems can undermine the productivity of the organization. These networks require proper evaluation, smart business planning, and in-depth experience to migrate to a network environment that can provide the reliable basis to handle current business needs and support downstream growth.

  • Work with Solution Providers, Not Resellers
    Smaller companies need guidance and insight to navigate through an ever more complex array of IT alternatives offered for enabling business growth and enhancing productivity. Businesses do not need an IT consultant or service organization that tries to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services exclusively. This allows Progent to align consulting support services with the genuine interests of customers. Combining IT support and product reselling can result in a situation where the proposed solution is based on a predetermined vendor rather than being driven by the actual needs of a small business.

Contact Progent
In case your Columbia, South Carolina company wants to contact Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Help
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's ProSight Virtual Hosting service offers proven virtual server architecture, a world-class data center, and the support expertise of Progent's Microsoft-certified consulting team to provide small and midsize companies with a comprehensive IT outsourcing solution that improves network availability and protection, eliminates management hassle, and cuts costs. With Private Cloud Hosting, a small or midsize company can have each of its software platforms and key business application servers hosted in a secure and reliable data center on a high-performance, high-availability virtual machine configured and supported by Progent's computer service experts.

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    Altaro VM Backup provides small organizations a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud architectures and also enables cost-effective backup to Azure Block Blob storage. Headline capabilities include industry-leading inline deduplication to cut backup storage needs, Continuous Data Protection with backup spacing as low as five minutes for minimizing your Recovery Point Objective, military-grade encryption, item-level restore capability for individual files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and for vCenter for managing large-scale deployments, and support for Volume Shadow Copy Service (VSS) to back up online VMs with zero downtime. Progent is a certified Altaro partner and can provide a broad range of services to help you to plan, deploy, manage and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup.

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    Dynamics GP/Great Plains 2010 accounting software is a full-featured business management solution that integrates information and operations throughout your business, communicates easily with other solutions, and connects employees, customers and vendors regardless of time or place. Created for small to mid-size businesses, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 deliver capability for accounting, management reporting, project management, inventory and order control, eCommerce, HRM, customer relationship management, field force automation, manufacturing, retail, and web-based business services. Progent can show you how to set up and maintain a reliable, protected server and communications environment to support Microsoft Dynamics Great Plains, and can give you access to experienced Great Plains professionals to help your business exploit the full potential of Dynamics GP 2010.

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    Progentís Microsoft-certified experts offer small and medium size businesses world-class consulting services for SMS Server 2003 and System Center Configuration Manager, Microsoft's solutions for change and deployment automation. Configuration Manager 2007 is the new title for the update management platform previously called SMS Server. System Center Configuration Manager 2007 offers a range of new features to Systems Management Server including full automation, integrated Windows Vista Microsoft Windows Server 2008 support, quarantine support, and boot image management. Progentís certified engineers can help you use SMS Server or System Center Configuration Manager effectively for automated operating system and application deployment, security patch control, application tracking, and software license reconciliation. Progent's consultants can also help your company to migrate smoothly from Systems Management Server to System Center Configuration Manager 2007.

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    Progent can assist you to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize physical resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Azure hybrid cloud design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has 20 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.

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    Progent offers technical support for mid-size companies with 100 to 250 system clients. The medium size business or office has traditionally been an overlooked segment of the market for network support services. The overhead and support delivery models of major outside service firms make them too costly for the ordinary mid-size company or small medium business (SMB), which usually has a minimal information technology budget with which to maintain an IT network whose advanced technology and capability are often similar to the networks of far bigger enterprises. Progent's support delivery model, which takes full advantage of remote support, virtual office infrastructure and proactive server monitoring, significantly reduces the network maintenance expenses of an SMB while providing the mid-size company with enterprise-level support from certified, world-class experts knowledgeable in a broad range of midsized business technologies. If your medium size organization or small business is looking for levels of IT support needed by a medium size organization without paying big-company prices, call Progent.

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    Progent's Juniper-authorized NetScreen engineer can assist you to install and optimize NetScreen 5000 series routers, upgrade from previous NetScreen products to more current Juniper technologies, and repair network infrastructure problems in Juniper-only or mixed-technology systems.

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    Progent's ProSight Email Guard uses the services and infrastructure of leading information security companies to deliver web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall.

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    Progent's Microsoft-certified professionals can assist you you to calculate the advantages of Windows Server 2008 for your business, create pilot programs and migration strategies, integrate Windows Server 2008 with your IT infrastructure and workload, educate your support staff how to run new management utilities, and deliver ongoing consulting and troubleshooting via low-cost options such as Help Desk Call Center support and remote technical support.

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    Progent's Network Helpdesk Outsourcing Services for desktop support are intended especially for small organizations who require fast availability of a Help Desk Call Center with professional telephone support and effective escalation options but who have to operate within a limited information technology budget. Important features of Progent's Help Desk Outsourcing Services are Help Desk Support, Secure Remote Access Support, System Evaluation, Expert Escalation, Virtual Help Desk Call Center Support, Per Minute Billing, and Help Desk Software Recommendation and Integration.

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