Professional Remote Service for Columbia, South Carolina Small Business Computers from Microsoft Certified Engineers
Small companies have traditionally been overlooked by large IT support organizations. Many small companies allow themselves to become excessively dependent on freelance consultants or small support firms who lack the bandwidth or broad skill sets to react promptly or efficiently to network crises. Other small businesses resort to mass-market service providers that employ personnel taught to offer standardized solutions to ordinary problems but who do not have the experience and technical scope to handle the diversity of configurations and absence of standards typical of small company IT networks.
Progent's time-tested approach to providing affordable and effective technical service to small companies has made Progent among the most respected Microsoft-certified network consulting firms in the United States. Progent has delivered remote help to small businesses in every state in the United States (See Progent's customer testimonials).
For larger companies, Progent offers co-sourcing support to add to the subject matter expertise of your internal network service personnel. This can cut costs and help meet schedules for major projects like software design and development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition offer the services of certified consultants to help your company to design and execute your cloud computing strategy.
Core IT Areas Serviced by Progent for Office Networks in Columbia, South Carolina
Progent's nationwide team of world-class engineers offers assistance for all aspects of network technology deployed by businesses of all sizes. Technologies served by Progent in Columbia include:
Support Delivery Options Available for Columbia, South Carolina Companies
Progent has a selection of options for providing small businesses with affordable computer services for troubleshooting, system architecture, and network administration. Progent's paradigm for delivering computer support is based on the Help Desk Call Center structure familiar to big IT support groups. Progent's Help Desk Service Model ensures rapid support, thorough service records, consistent follow-through, and strict cost control across a range of network service delivery alternatives that include remote repairs, onsite help, and top-tier consulting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can assist customers to troubleshoot and fix network issues without the cost or delay of on-premises service visits. The background of Progent's network consultants makes it possible to resolve most IT issues quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based signup procedure for new clients to accommodate urgent situations and Progent charges per minute with zero startup charges or minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out more information concerning Progent's remote network support services.
- Onsite Support
Progent provides onsite computer support for signed-up clients in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote service engineers to deliver small companies the best of both worlds: in-person service technicians when you need them as well as the remote help of Progent's seasoned staff of network consultants, security professionals, and business application developers. The wait time for in-person service calls is usually under one business day. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more details about why to sign up for Progent's in-person network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues. To learn more, see Help Desk Services.
- IT Consulting Services
Progent provides small and midsize companies budget-friendly access to world-class consultants who can deliver assistance with vital technologies such as
- Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network protection engineering, fault tolerant network consulting, server virtualization strategies, plus configuration, customization and training for small business software including financials, operations, reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects including office relocations and major system migrations, extended initiatives such as business information application development and customization, database software programming and DBA support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency services like data restoration and virus cleanup.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for all of a small organization's servers in an environment that not only provides the highest degree of fault-tolerance and expandability but that is also simple for customers to migrate to a different service firm or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting is built around mature virtual server techniques that permit small businesses with mixed networks to benefit dramatically on the costs of capital equipment, system support, and IT management while getting world-class reliability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed service, can handle the mixed- OS and non- standardized networks typical of smaller companies, and keeps control of the software in the client's possession so that moving to a different virtualized host is quick, safe, and affordable. This avoids becoming a captive to a single hosting provider while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert remote support to help organizations of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that combine on-premises resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security vendors to provide centralized control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your Progent engineering consultant so that any looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex collection of network products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Certified security consultants,
CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals offer a company-wide perspective on network protection and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and government mandates for network data protection and reporting.
The scope and depth of Progent's engineering team offer a unique set of advantages to customers wishing to maximize the business value of their IT system within an affordable budget. These benefits include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry experience, at the forefront of IT service, executing a wide range of technical tasks for an extensive mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This ensures that you get not just expert technical help, but also a consultant with proven methods for resolving actual network problems quickly.
Read more details concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site visits per minute. As a result, you are billed exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no sign-up fee and asks no monthly commitment for services provided during regular working hours. Many support firms impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with king-size bills for quick fixes. Another benefit of granular billing is that your company will be less inclined to permit minor issues to fester until they grow into major problems.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or small service firms who offer scant documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation given by each staff member to each customer. The discipline of documenting and archiving service activity allows more efficient support and eliminates a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
Find out more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent faces little competition. Small businesses who utilize freelance consultants or who maintain internal support staffs gain when Progent passes on information about new technology and proven methodologies to make their networks more robust, protected, and productive.
Read additional information about Progent's knowledge transfer services.
Get in Touch with Progent
If your Columbia, South Carolina business wants to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Fast Remote Network Support
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).