Consulting and Technical Support Services for BlackBerry Environments
BlackBerry wireless smartphones were once among the most successful solutions for achieving anytime-anywhere access to messaging, scheduling, web programs, and other critical business information. Progent can provide Columbus, Ohio businesses support from BlackBerry-qualified consultants who can help companies to maintain existing BlackBerry deployments or migrate smoothly to a current mobile platform.
As the complexity of small company networks has increased, and as the need for enterprise-class security, dependability, and disaster recovery has become the norm for organizations of all sizes, effective deployment and maintenance of RIM BlackBerry technology has become increasingly challenging. To handle areas such as data protection, business continuity, and synchronization of BlackBerry handhelds with diverse email servers and shared databases, small organizations often turn to external consulting professionals who offer expertise in RIM BlackBerry installation and troubleshooting.
Progent offers the expertise of BlackBerry-qualified consultants who can assist small businesses to plan, manage, and repair BlackBerry environments economically and effectively, dispensing with the requirement for an in-house BlackBerry technology expert and lowering the cost and stress of maintaining wireless work groups. Progent's BlackBerry technology engineers have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This breadth of knowledge, combined with Progent's efficient remote support model, provides small companies a budget-friendly solution for incorporating RIM BlackBerry products seamlessly into their IT network.
Progent's engineers can assist you with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your database and email infrastructure operate optimally with BlackBerry BES Server. Progent can also help you to upgrade from older releases of BlackBerry and Microsoft technology, configure easy-to-use administration tools to help you monitor and control BlackBerry smartphones throughout your business, define security policies that are right for your company, customize wireless software, and ensure that your network infrastructure is appropriately configured to handle your BlackBerry users. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry data is included in your scheduled backup procedures in order that it can be recovered rapidly and thoroughly.
Columbus Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Columbus Metro Area.
Progent locations in the Columbus Metro Area
Technical Help for BlackBerry BES Server
Research in Motion's high-end platform for administering big collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This powerful software allows Exchange, Lotus, or Novell GroupWise clients to send and receive emails that stay encrypted during wireless transit to provide optimum security. BES Server also streamlines a broad selection of key management tasks that span from smartphone configuration and upgrades to mobile security and fault tolerance.
Progent's BlackBerry-qualified engineers can assist you to utilize RIM BlackBerry Enterprise Server to perform routine jobs like:
- Deploy and manage applications
- Schedule smartphone, application, and IT policy updates
- Upgrade BlackBerry smartphone software wirelessly
- Manage client settings with BlackBerry's extensive library of policies
Progent's BlackBerry-qualified consultants can also help your company to utilize BlackBerry BES Server to perform key tasks not supported by the less advanced BlackBerry Enterprise Server Express. These tasks include:
- Set up and support BlackBerry's high-availability infrastructure based on virtual servers
- Install BlackBerry smartphones remotely
- Establish custom management roles
- Monitor and report on the integrity of your BlackBerry solution
Professional RIM BlackBerry Technical Support Available Remotely from Progent
Progent's certified BlackBerry engineers are accessible online to provide expert technical help to businesses in the Columbus area or anywhere in the state of Ohio. Progent's seasoned online technical support team has helped IT organizations solve computer issues and cut support expenses in each state in the U.S. and established a large following of loyal clients. (Refer to Progent's client testimonials.)
Progent can provide online consulting support for a broad array of technologies related to BlackBerry products including wireless synchronization, integration with Microsoft Exchange, managing BlackBerry BES Server, and improving wireless security. Important RIM BlackBerry credentials earned by Progent's consulting experts include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help your company to perform common support operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, launching messaging filters, changing user profiles, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your company email solution. Progent's seasoned experts can in addition assist you to troubleshoot a broad array of problems associated with synchronization, device detection, email reconciliation, web access, mobile connectivity, Instant Messaging, PC software configuration, and BlackBerry Desktop Redirector.
As a top innovator in providing nationwide remote support for small business networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your wireless technical support costs low and, by resolving issues quickly, improves the efficiency of your BlackBerry users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills required to configure and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified expert can assist you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks including troubleshooting enterprise activation issues, adding and removing BlackBerry smartphone users, setting activation passwords, implementing over-the-air program loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.
Progent's BlackBerry engineers can also assist you to use administration tools like the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and utilizing wireless LANs for enterprise activation. In addition, Progent can explain the role of operational policies in the BlackBerry Enterprise system and assist your company to select and implement sensible security configurations.
Progent's certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Exchange architecture for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Microsoft Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging environment based on Exchange. Progent's BlackBerry engineer has support skills in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to add and delete BlackBerry device clients on Microsoft Exchange Server and Windows Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and manage storage groups, apply permissions, install the Mobile Data System and Instant Messaging, deploy access control lists, control Exchange data flow, generate, edit, and apply WLAN and VPN configuration sets, implement SNMP traps, and produce management reports to summarize SNMP results.
Progent's BlackBerry-certified consultant can support your BlackBerry solution in a number of settings such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist your business to design, install, validate, troubleshoot, and produce documentation for a wireless solution built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry include business and technology needs analysis, solution design, installation strategy and implementation, performance tuning, configuration of a high-availability architecture, data backup and disaster recovery consulting, and security engineering.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical goals and to design a mobile wireless system that meets your information technology budget and aligns with your business plans. Progent can explain the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to accommodate a BlackBerry BES Server, help you to decide which management model and equipment meet your requirements, and evaluate your messaging environment topology. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices concerning options for software editions, processors and storage, network design, and application configuration.
To maximize network security, Progent's BlackBerry-certified consultant can assist you to choose and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-qualified security specialists to perform network-wide security vulnerability and compliance validation and suggest improvements to account for your BlackBerry environment.
Contact Progent to Get Support from a RIM BlackBerry-Qualified Professional
In order to ask Progent about professional expertise for BlackBerry wireless solutions, call 1-800-993-9400 or see Contact Progent.