Consulting and Technical Support Services for BlackBerry Environments
BlackBerry SupportBlackBerry wireless PDAs were once among the most popular solutions for achieving mobile connectivity to messaging, scheduling, web-based programs, and other vital business information. Progent can provide Columbus, Ohio companies support from BlackBerry-premier experts who can help companies to maintain their BlackBerry environments or migrate smoothly to a current mobile solution.

As the sophistication of small company networks has increased, and as the demand for enterprise-class security, dependability, and disaster recovery has become the standard for businesses of any size, effective deployment and support of RIM BlackBerry technology has become more challenging. To deal with areas such as security, business continuity, and synchronization of BlackBerry smartphones with diverse email servers and corporate databases, small businesses often resort to external support firms who specialize in RIM BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-certified consultants who can assist small businesses to design, manage, and repair BlackBerry solutions affordably and effectively, eliminating the need for an internal BlackBerry technology expert and lowering the cost and hassle of maintaining mobile work groups. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This range of experience, combined with Progent's efficient remote support model, gives small companies an affordable alternative for incorporating RIM BlackBerry products seamlessly into their information network.

Progent's consultants can assist you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Microsoft Exchange Server setup so that your database and messaging systems operate optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft technology, set up easy-to-use administration utilities to help you track and support BlackBerry smartphones across your business, define security policies that are right for your company, develop custom mobile applications, and ensure that your IT network architecture is properly designed to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is incorporated in your regular backup procedures so that it can be recovered rapidly and safely.

Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Columbus region

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
(937) 519-4355 Dayton Network Support Services
Detroit 535 Griswold St
Detroit, MI 48226
(248) 233-9443 Detroit Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
(260) 264-4700 Fort Wayne Network Support Services
Indianapolis 3960 Southeastern Avenue
Indianapolis, IN 46204
(317) 800-7667 Indianapolis Network Support Services
Lexington-Fayette Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
(859) 475-0030 Lexington-Fayette Network Support Services
Louisville 1229 S Shelby St
Louisville, KY 40203
(502) 287-0202 Louisville Network Support Services
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
(412) 387-1444 Pittsburgh Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
(248) 233-9443 Southfield Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
(419) 930-5536 Toledo Network Support Services


Consulting and Technical Support Services for BlackBerry Enterprise Server (BES)
RIM's high-end solution for administering big collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This powerful software allows Exchange, Lotus, or Groupwise clients to transmit and receive messages that are encrypted during transit to provide optimum data protection. BES Server also simplifies a wide selection of critical management jobs ranging from BlackBerry deployment and updates to mobile security and high availability.

BlackBerry BES Server Configuration Support

Progent's BlackBerry-premier consultants can show you how to utilize BlackBerry Enterprise Server to do basic tasks such as:

  • Deploy and manage applications
  • Schedule device, program, and policy updates
  • Upgrade BlackBerry smartphone software remotely
  • Control client configurations with BES Server's extensive library of policies

Progent's BlackBerry-premier engineers can also assist your company to use BES Server to implement key tasks not available with the less advanced BES Server Express. These procedures include:

  • Install and manage BlackBerry's high-availability infrastructure using virtualization
  • Install BlackBerry devices remotely
  • Establish specialized management roles
  • Monitor and report on the health of your system

Some Ways That Progent Can Assist Your Business to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced BlackBerry support who has earned certifications from Research in Motion in all key facets of BlackBerry technology. Progent's BlackBerry consulting skills range from troubleshooting synchronization problems to designing wireless productivity solutions based on BlackBerry BES Server. These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can assist you to carry out basic technical functions including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, setting up e-mail filters, modifying user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company messaging software. Progent's certified experts can also assist your business to resolve a broad array of issues concerning synchronization, handset detection, email reconciliation, web browsing, wireless connections, Instant Messaging, desktop software configuration, and BlackBerry Desktop Redirector.

As a leader in providing nationwide online support for small office networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your BlackBerry support costs low and, by dealing with issues promptly, optimizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the skills required to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry expert can assist you to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run critical procedures such as troubleshooting enterprise activation issues, registering and removing BlackBerry smartphone clients, setting activation passwords, configuring wireless program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry engineers can also assist you to use management tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can explain the role of operational policies in the BlackBerry Enterprise environment and help your company to select and implement appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Exchange architecture for working smoothly with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry consultant has support skills in key areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can help you to add and delete BlackBerry device users on Microsoft Exchange Server and Windows Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry devices and user accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System and IM, implement push and pull access control lists, control Microsoft Exchange Server data flow, generate, edit, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry expert can support your BlackBerry technology in a number of environments such as Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to plan, install, test, repair, and produce documentation for a mobile wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry include business and technology requirements assessment, solution design, deployment planning and execution, performance tuning, configuration of a high-availability architecture, data backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical objectives and to create a mobile wireless system that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network architecture's ability to accommodate a BlackBerry BES Server, assist your organization to decide which administration model and equipment meet your requirements, and analyze your email and messaging system configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions concerning alternatives for software versions, server hardware and mass storage, network design, and application set up.

To maximize network protection, Progent's BlackBerry-certified expert can help your company to select and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-premier security specialists to perform company-wide security vulnerability and compliance testing and recommend enhancements to support your BlackBerry solution.

Contact Progent for Help from a RIM BlackBerry-Certified Expert
To get in touch with Progent about engineering expertise for BlackBerry wireless solutions, call 1-800-993-9400 or go to Contact Progent.



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    Progent can assist businesses of any size to move all or part of their network infrastructure to Microsoft Azure. This can streamline IT management and lower equipment expense. Microsoft Azure includes a comprehensive library of public cloud services and Progent can help you to understand the benefits and limitations of different cloud networking architectures you can use with Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises apps and network infrastructure and ensure you sidestep the typical mistakes small organizations make when migrating to a public cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also help you to configure firewalls and VPN connections and to integrate Apple iOS devices and Google Android smartphones and tablets.

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  • Specialists Microsoft Exchange Server 2016 Migration Planning
    Exchange Server 2016 Migration Computer Consultant

    Progent can assist you in all phases of your migration to Microsoft Exchange Server 2016 such as planning HA system topology for a local, cloud-based or hybrid deployment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; specifying mass storage capacity required for your VMs, mailbox databases and log files; setting up hardware load balancing for high-availability client access services; designing, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing your firewall; creating SSL certs; performing client integration with Office desktop or Office 365; and setting up Outlook on the web.

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  • Specialist Dynamics GP 2015 Security
    Microsoft Certified Partner Dynamics GP 2015 Management Reporter Integration Companies

    Dynamics GP 2015 R2 features a new design that enhances cloud readiness, works with the most popular smart phones and tablets, permits single login with Azure Active Directory, and strengthens security and compliance. Dynamics 2015 R2 also simplifies management reporting, includes new Workflows, expands the Web Client, and delivers over 100 enhancements to its library of applications. Progent's Microsoft-certified consultants have the broad knowledge and experience to resolve the many IT and business challenges associated with upgrading to Microsoft Dynamics GP 2015 R2 and can assist you to carry out an efficient migration that will maximize the return on your investment in this mission-critical product.

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  • Windows Hyper-V 2016 Failover Clusters Specialists Emergency Online Support Services Windows Server Hyper-V 2016 Failover Clusters

  • Microsoft GP/Great Plains Remote Support Services
    Dynamics GP Accounting Support

    Dynamics GP 2010 financial software is a full-featured business management solution that integrates data and processes across your company, interfaces seamlessly with other solutions, and connects workers, customers and suppliers regardless of time or location. Designed for small to mid-size businesses, Microsoft Dynamics GP 2010 and MS Dynamics GP Release 10.0 deliver capability for financials, analytics and reporting, project management, inventory and order control, eCommerce, human resource management, CRM, field service, manufacturing, retail, and online business services. Progent can show you how to install and maintain a reliable, protected computer and communications environment to support Microsoft Great Plains, and can give you access to expert Great Plains consultants to help your business benefit from the full potential of Microsoft Dynamics GP/Great Plains 2010.

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