Consulting Support for BlackBerry Technology
RIM BlackBerry SupportBlackBerry wireless smartphones were at one time among the most popular products for maintaining mobile connectivity to email, scheduling, web applications, and other vital business data. Progent offers Columbus, Ohio companies support from BlackBerry-certified experts who can assist companies to maintain their BlackBerry deployments or transition efficiently to a current mobile platform.

As the sophistication of small business networks has increased, and as the demand for world-class security, dependability, and recoverability has grown to be the norm for organizations of any size, effective deployment and maintenance of RIM BlackBerry technology has become more difficult. To handle issues like security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging servers and shared databases, small organizations frequently turn to external support professionals who specialize in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-premier consultants who can assist small organizations to design, manage, and troubleshoot BlackBerry environments economically and effectively, eliminating the requirement for an internal BlackBerry solutions specialist and lowering the cost and hassle of maintaining wireless workers. Progent's BlackBerry specialists have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This range of experience, combined with Progent's proven online service delivery capabilities, provides small companies a budget-friendly alternative for integrating RIM BlackBerry products seamlessly into their information network.

Progent's consultants can assist your company with SQL Server 2019 development consulting, SQL Server 2016 migration consulting, and Exchange Server setup so that your data and messaging systems operate optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous releases of BlackBerry and Microsoft software, configure easy-to-use management utilities to help you monitor and control BlackBerry smartphones throughout your business, define security policies that make sense for your business, customize wireless applications, and make sure that your IT network infrastructure is appropriately configured to handle your BlackBerry clients. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be restored rapidly and safely.

Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Columbus region

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Indianapolis 3960 Southeastern Avenue
Indianapolis, IN 46204
United States
(317) 800-7667 Indianapolis Network Support Services
Lexington-Fayette Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
United States
(859) 475-0030 Lexington-Fayette Network Support Services
Louisville 1229 S Shelby St
Louisville, KY 40203
United States
(502) 287-0202 Louisville Network Support Services
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
United States
(412) 387-1444 Pittsburgh Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services


Consulting and Technical Help for BlackBerry Enterprise Server (BES)
RIM's advanced platform for administering large groups of BlackBerry devices is the BlackBerry Enterprise Server. This powerful software enables Exchange Server, IBM Lotus Domino, or Groupwise users to transmit and receive emails that stay encrypted during transit to ensure maximum security. BlackBerry Enterprise Server also simplifies a wide variety of key management jobs ranging from BlackBerry setup and updates to mobile security and fault tolerance.

BlackBerry Enterprise Server Configuration Support

Progent's BlackBerry-certified consultants can assist you to use BlackBerry BES Server to do routine jobs like:

  • Deploy and manage applications
  • Plan smartphone, application, and policy updates
  • Upgrade BlackBerry device software wirelessly
  • Control user settings with BES Server's extensive library of IT policies

Progent's BlackBerry-premier engineers can also assist your company to use BlackBerry BES Server to implement important tasks not supported by the entry-level BlackBerry BES Server Express. These tasks include:

  • Configure and support BlackBerry's high-availability architecture based on virtual servers
  • Deploy BlackBerry devices remotely
  • Establish custom management roles
  • Monitor and report on the overall health of your solution

Progent's Remote BlackBerry-certified Support is Quick and Affordable
For companies in Columbus, Ohio who want quick and affordable access to a qualified RIM BlackBerry support professional, Progent offers effective remote assistance from a veteran support team who have provided network solutions to organizations in every state in the U.S. (See Progent's client testimonials.)

Remote consulting services eliminates travel expense and enables specialists to fix problems rapidly, so you minimize wasted productivity. Progent's BlackBerry specialists have been awarded certifications in all BlackBerry solutions and can provide expert support in fields such as resolving synchronization issues, deploying BlackBerry Enterprise Server, and designing a protected, fault-tolerant network architecture for RIM BlackBerry users. Certifications earned and practice areas mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can help your company to perform basic support functions such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters and auto-signature, changing user accounts, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate email solution. Progent's certified experts can also assist you to troubleshoot a wide range of problems concerning synchronization, handset detection, messaging reconciliation, web access, wireless connections, Instant Messaging, PC software installation, and BlackBerry Desktop Redirector.

As a leader in providing countrywide online consulting services for small office networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your BlackBerry technical support costs at a minimum and, by dealing with problems promptly, maximizes the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry expert can assist you to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important tasks such as resolving enterprise activation problems, adding and deleting BlackBerry smartphone users, activating passwords, implementing wireless software installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry consultants can also show you how to use management software such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and utilizing WiFi for activation. In addition, Progent can explain the role of IT policies in the BlackBerry Enterprise system and help your company to define and implement appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Microsoft Exchange architecture for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry-certified engineer has support skills in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to add and remove BlackBerry smartphone users on Exchange and Windows Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry smartphones and user accounts, archive and manage storage groups, configure permissions, set up the MDS and Instant Messaging, install access control lists, control Exchange Server data flow, create, update, and assign wireless LAN and VPN configurations, set up SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a variety of settings such as Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent for Help from a RIM BlackBerry-Qualified Consultant
If you wish to ask Progent about consulting help for BlackBerry mobile wireless integration, call 1-800-993-9400 or visit Contact Progent.



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