Consulting and Technical Support for BlackBerry Environments
BlackBerry SupportBlackBerry wireless smartphones were at one time among the most popular solutions for achieving anytime-anywhere connectivity to messaging, calendars, web-based applications, and other vital business data. Progent offers Columbus, Ohio businesses support from BlackBerry-certified professionals who can assist organizations to manage existing BlackBerry environments or transition efficiently to a current mobile platform.

As the sophistication of small business IT technology has increased, and as the demand for enterprise-class protection, reliability, and disaster recovery has grown to be the norm for organizations regardless of size, effective integration and support of RIM BlackBerry technology has grown increasingly difficult. To address areas such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of email servers and shared databases, small businesses frequently resort to outside support firms who specialize in BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-certified consultants who can help small organizations to design, manage, and repair BlackBerry-based environments economically and efficiently, eliminating the requirement for an internal BlackBerry technology specialist and reducing the cost and stress of maintaining wireless workers. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This range of experience, coupled with Progent's efficient online support capabilities, gives small businesses an affordable alternative for integrating BlackBerry products productively into their business information system.

Progent's experts can help you with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your database and email infrastructure work optimally with BlackBerry BES Server. Progent can also show you how to migrate from previous editions of BlackBerry and Microsoft software, set up streamlined management utilities to enable you to track and support BlackBerry smartphones across your business, define security policies that make sense for your business, develop custom wireless applications, and make sure that your IT network infrastructure is appropriately configured to accommodate your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your regular backup procedures so that it can be restored quickly and safely.

Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Columbus region

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Indianapolis 3960 Southeastern Avenue
Indianapolis, IN 46204
United States
(317) 800-7667 Indianapolis Network Support Services
Lexington-Fayette Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
United States
(859) 475-0030 Lexington-Fayette Network Support Services
Louisville 1229 S Shelby St
Louisville, KY 40203
United States
(502) 287-0202 Louisville Network Support Services
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
United States
(412) 387-1444 Pittsburgh Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services


Technical Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies management and support of RIM BlackBerry smartphones, providing a centralized platform for handling critical tasks such as smartphone deployment, updates, and deactivation while also offering a solid infrastructure for data protection and fault tolerance. BlackBerry BES Server supports transparent communication between Microsoft Exchange, Groupwise, or IBM Lotus Domino messaging servers and BlackBerry users and allows remote synchronization.

BlackBerry BES Server Configuration Assistance

BlackBerry Enterprise Server offers a variety of security capabilities beginning with advanced encryption of information sent between a BlackBerry device and BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits excellent versatility in selecting degrees of protection to meet the specific needs of your mobile environment. Progent's BlackBerry certified consultants can assist your company to choose advanced security features and enable them remotely. Examples of these over-the-air selectable security features are:

  • Lock down a BlackBerry device
  • Erase data from a lost or stolen smartphone
  • Disable Bluetooth
  • Activate built-in defenses against malicious attacks

BES Server also offers flexibility in selecting ways to keep users from loading or running unsecure or unauthorized programs. Progent can assist you to choose protective processes like:

  • Specify precisely which applications are allowed on the device
  • Block third-party applications from using persistent memory on the BlackBerry device
  • Determine which resources third-party programs can access on the device
  • Limit the kinds of access external software running on the BlackBerry device can establish
  • Prevent all third-party programs from being loaded or run on the BlackBerry device

Some Ways That Progent Can Help You to Maintain and Support Your BlackBerry Environment
Progent can provide an experienced engineer who has earned certifications from RIM in all key facets of BlackBerry technology. Progent's BlackBerry consulting skills range from troubleshooting synchronization problems to designing wireless productivity solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist you to perform basic technical operations including setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, launching messaging filters and auto-signature, modifying user profiles, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's seasoned service professionals can in addition help your company to resolve a broad array of issues concerning synchronization, handset recognition, messaging consistency, web access, wireless connectivity, Instant Messaging, PC application installation, and Desktop Redirector.

As a top innovator in delivering countrywide online help for small business networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your mobile technical support costs at a minimum and, by resolving issues quickly, improves the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified specialist can show you how to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform important tasks including troubleshooting enterprise activation problems, adding and deleting BlackBerry smartphone users, setting activation passwords, implementing over-the-air program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry-certified engineers can also show you how to operate administration software such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and utilizing WiFi for activation. In addition, Progent can explain the role of IT policies in the BlackBerry Enterprise system and assist you to define and install appropriate security options.

Progent's certified Microsoft Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Exchange architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent edition of Microsoft Exchange Server.

Call or Email Progent for Support from a BlackBerry-Certified Consultant
If you wish to contact Progent about technical assistance for BlackBerry wireless solutions, call 1-800-993-9400 or visit Contact Progent.



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