Consulting Support for BlackBerry Environments
BlackBerry Support ServicesBlackBerry mobile PDAs were once one of the most successful solutions for achieving location-independent access to email, scheduling, web-based applications, and other critical business data. Progent offers Columbus, Ohio companies the services of BlackBerry-premier professionals who can help companies to maintain existing BlackBerry deployments or transition smoothly to a current smartphone platform.

As the sophistication of small business networks has increased, and as the demand for world-class security, reliability, and disaster recovery has grown to be the standard for businesses regardless of size, successful deployment and support of RIM BlackBerry solutions has become more difficult. To deal with areas like security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging servers and company databases, small organizations often turn to external consulting professionals who specialize in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified engineers who can assist small organizations to plan, manage, and troubleshoot BlackBerry solutions economically and effectively, doing away with the requirement for an in-house BlackBerry technology specialist and reducing the expense and hassle of maintaining wireless workers. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of experience, coupled with Progent's efficient remote service delivery capabilities, provides small companies an affordable alternative for integrating RIM BlackBerry products productively into their information system.

Progent's engineers can help you with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Exchange Server setup so that your data and messaging systems work efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous versions of BlackBerry and Microsoft technology, configure easy-to-use management tools to enable you to monitor and support BlackBerry smartphones throughout your company, define security policies that are right for your company, develop custom wireless software, and ensure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry users. Also, Progent's business continuity consultants can help make sure that your BlackBerry information is included in your regular backup processes so that it can be restored quickly and safely.

Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Columbus region

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Indianapolis 3960 Southeastern Avenue
Indianapolis, IN 46204
United States
(317) 800-7667 Indianapolis Network Support Services
Lexington-Fayette Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
United States
(859) 475-0030 Lexington-Fayette Network Support Services
Louisville 1229 S Shelby St
Louisville, KY 40203
United States
(502) 287-0202 Louisville Network Support Services
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
United States
(412) 387-1444 Pittsburgh Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services


Consulting Expertise for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies administration and maintenance of BlackBerry smartphones, providing a single platform for controlling key jobs such as device deployment, updates, and retirement and providing a strong infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) delivers seamless communication between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino messaging servers and BlackBerry users and supports over-the-air synchronization.

RIM BlackBerry BES Server Configuration Support

BlackBerry Enterprise Server offers a variety of data protection capabilities starting with advanced data encryption of information transmitted between a BlackBerry device and BlackBerry Enterprise Server using AES or Triple DES. BES Server also permits great versatility in selecting degrees of security to meet the specific requirements of your company's environment. Progent's BlackBerry authorized consultants can assist you to select powerful security features and activate them remotely. Samples of these wirelessly selectable security settings include:

  • Disable a BlackBerry device
  • Wipe information from a missing or stolen BlackBerry smartphone
  • Disable Bluetooth
  • Enable built-in defenses against malicious attacks

BlackBerry Enterprise Server also offers versatility in determining ways to keep mobile users from installing or running unsecure or prohibited code. Progent can assist you to select protective techniques like:

  • List precisely what programs are permitted on the device
  • Block third-party software from using persistent storage on the device
  • Determine what functions external applications can access on the device
  • Restrict the kinds of connections third-party software running on the device can establish
  • Block all external software from being loaded or run on the device

Professional BlackBerry Consulting Services Available Remotely from Progent
Progent's authorized BlackBerry engineers are available remotely to provide prompt assistance to companies in the Columbus area or anywhere in Ohio. Progent's experienced remote consulting experts have helped businesses resolve computer issues and cut support expenses in every state in the United States and built a large following of loyal clients. (See Progent's customer testimonials.)

Progent offers online consulting support for a wide array of issues related to BlackBerry products such as synchronization, integration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and strengthening mobile security. Important RIM BlackBerry certifications awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can assist your business to carry out common support operations such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters, modifying user profiles, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate email solution. Progent's seasoned experts can also help your company to troubleshoot a wide range of problems associated with synchronization, handset detection, email reconciliation, web browsing, wireless connectivity, IM, desktop application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide online support for small company IT networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your wireless technical support expenses low and, by resolving issues promptly, improves the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified expert can assist you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical tasks such as resolving enterprise activation issues, registering and deleting BlackBerry device users, activating passwords, implementing wireless software loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry engineers can also assist you to operate management software such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and utilizing WiFi for enterprise activation. In addition, Progent can explain the role of IT policies in the BlackBerry Enterprise system and help you to select and implement appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Microsoft Exchange infrastructure for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent edition of Exchange.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Specialist
In order to contact Progent about consulting support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or see Contact Progent.



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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's ProSight Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter.

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    Progentís Shared Help Desk service allows your business to share the load for Help Desk services transparently between your IT staff and Progent's roster of veteran desktop support technicians and subject matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around ConnectWise Manage, the leading shared professional services automation (PSA) tool for managing service requests, ticketing, ownership, progress tracking, and metrics.

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    The QTS (formerly Herakles) Internet Data Center is located in the earthquake-neutral Natomas area of Sacramento, CA. If your company is currently utilizing the QTS Sacramento data center as a colocation site or if your company is planning on moving your main or offsite backup system to Herakles/QTS, Progent can provide a variety of affordable services that include data center migration, equipment deployment and updates, network improvements, comprehensive project management services, virtualization expertise, offsite monitoring, streamlined system administration, software programming, disaster recovery planning and testing, data security evaluation, and the support of Progent's Test Lab.

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    Cisco's wireless IP phones are industrial-grade Wi-Fi devices designed for workers who are on the move within office, hospitality, retail or other environments where IT management wants portable phones that provide more control, data security and durability than is achievable with the BYOD (Bring-Your-Own-Device) style of workplace communications. Creating solutions with Cisco's wireless IP phones typically demands that IT teams configure and optimize many components of your wireless infrastructure such as APs, routers, wireless LAN controllers, and call management software. Progent's Cisco-certified consultants can provide remote and onsite assistance to help your organization build and administer a Cisco wireless IP phone solution by delivering services that can range from debugging the set up of a wireless IP phone or access point to offering project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of a campus.

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