Columbus Expertise for IT Service Providers
Temporary Support Staff Help
Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Organizations in Columbus
Progent’s consulting services for network service firms in Columbus Ohio enables you to provide your clients Progent's consulting and Help Desk Call Center support using your own branding as a transparent supplement to your in-house IT services team. This can put you on the fast track to add to your revenue, expand your service offerings, create happy customers, and improve your profits.
Progent’s nationwide roster of network engineers, PC support technicians, IT administrators, and data security professionals have acted as seamless extensions to the support groups of some of the world’s largest IT support businesses. Progent’s range of expertise enables you to add to the scope of your IT service practice, and Progent’s transparency helps you elevate and protect your company's brand.
Progent is an IT support company with 20 years of experience providing online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure experts of any private IT services firm in the world. Progent has delivered remote technical assistance and advanced consulting to customers in every state in the country. (See testimonials from Progent's customers.)
Reselling Progent's Services Under Your Branding
Progent's reseller program for IT service providers offers seamless resale to your clients of world-class IT services. Progent invoices you directly and performs under your direction to deliver your clients consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Service for clients who need 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are the heart of an efficient service desk. But enterprise-grade ticketing systems are not only expensive to license and staff, but a hassle to configure and manage. Smaller IT support providers do not have the required budget or personnel. Progent's Call Center and ticketing program gives IT support organizations an affordable way to retain their company branding while providing their clients responsive desktop support backed by a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing solution for IT service firms leverages Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing program allow your IT service firm to expand your physical and virtual support workload, the range of technologies your business can handle, the number of locations you can serve, and your hours of availability.
Important features of Progent's Help Desk and ticketing program for IT support organizations include:
- Progent's online desktop support group delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard business hours.
- Standard support hours are 5am to 7pm Pacific Standard Time, five days per week.
- Extended hours support is offered at extra cost.
- Optional on-premises support in major metros is available across the US at additional cost.
- You keep complete control of your clients and invoicing.
- Your clients submit service requests using your own branded Internet portal, an 800 phone number, or by sending a message to your designated mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified remotely until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service organizations allows you to become a sole point of contact for practically all IT guidance and troubleshooting your clients may need. You can build your team and strategic in-house competencies at your own pace without having to decline new business owing to a lack of in-house expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent acts as a seamless supplement to your internal support group, responding to your management, and bills your firm rather than your customer.
- Granular Billing: Progent bills by the minute to minimize costs.
- Detailed Documentation: Progent utilizes an enterprise-class reporting system to make sure all IT services delivered are thoroughly described. This makes it easy for you to transfer account assignments to in-house personnel when you have enough staff and relevant technical skills.
- Safely Grow Your IT Support Business: You can quickly and efficiently take on more opportunities outside your core fields of expertise and open additional territories without the risks associated with increasing your full-time staff too rapidly.
- Strengthen Your Brand: You can solidify your positioning as a full-spectrum IT service provider by offering more services to more clients under your own company name.
- Add to Your IT Support Catalog: Progent offers top-tier support in a broad range of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support operations.
- Fast Problem Escalation: Thanks to a large roster of senior consultants available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
- Make Your Customers Satisfied: Satisfied customers stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from your competitors.
- Online Support Experts: For two decades, Progent has delivered remote network support from Call Center services to advanced consulting. Efficient remote service saves money and produces fast results.
- Major Industry Certifications: Progent’s IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's industry certifications.
Progent's Areas of Expertise for Columbus, Ohio Organizations
Progent's seasoned team of certified consultants and technical experts can deliver Columbus, Ohio companies a broad range of online consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange 2016 Migration
- Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Migration Support Services
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure AD Design
- Microsoft 365 Configuration
- Microsoft Dynamics GP Consulting
- Azure, Amazon AWS, Google Cloud Platform
- Online IT Technical Support
- Work from Home Support
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Experts
- Security and Compliance Consultants
- Business Continuity Planning
- Penetration Testing
- Firewall Integration
- Help Desk Call Center Outsourcing
- Desktop Support Services
- Colo Data Center Solutions
- Operations Manager Monitoring
- Configuration Manager Automation
- Microsoft Access Programming
- Virtual Server Management
- Windows Hyper-V Integration
- VMware vSphere and vCenter Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Expertise
- iPhone and Android Management
- Apple iPhone Integration
- Google Android Smartphone Management
- Ransomware Recovery
- Backup/Recovery Expertise
- Cisco IP Voice Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi Access Point Configuration
- Wi-Fi Site Surveys
Learn More About Progent's Consulting Program for IT Service Organizations in Columbus, Ohio For additional information about Progent's consulting support for network service firms in Columbus, Ohio, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Open Now Consult Dynamics GP Upgrade
Consulting Dynamics GP Migration Planning
Progent's consultants have delivered support for Dynamics GP and Great Plains ERP software for nearly 20 years and Progent has provided system integration, software development, education, and debugging since the platform's original release. Progent can provide top-tier support for updating out of date Dynamics GP ERP systems. Progent can assist you to plan, pilot, and carry out a cost-effective upgrade from a a legacy version of GP to the current edition of Microsoft Dynamics GP.
Offsite Workers Cloud Integration Computer Engineer
Offsite Workers Cloud Integration Engineer
Progent can assist small and medium-size companies to set up their offsite workforce with reliable access to public cloud resources.
Dynamics GP Modifier Consulting Services
Microsoft Dynamics Developer Firm
Progent's expertise providing Microsoft .NET services and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer tools make it possible to design custom line-of-business programs and eCommerce environments that integrate seamlessly with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting consultants can help you create reports that let you track your business more thoroughly, turning raw data into useful insights into your business.
Software Consulting Online Photoshop Training
Training Professional Online Office PowerPoint
Progent's virtual classroom webinars offer small businesses the affordability, convenience, and flexibility of online learning plus the effective pedagogic techniques of experienced teachers who employ advanced collaboration software to simulate real-time, interactive classrooms. Progent offers remote education for key desktop applications including elements of Microsoft Office such as Microsoft Office Excel, Word, Publisher, and Project: MS Dynamics business accounting and management reporting products including MS Dynamics GP; plus other popular desktop applications such as Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Largest Consult Microsoft Exchange 2007
Exchange 2007 Edge Server Information Technology Consulting
Progent's expert consultants can show you how to design and implement a smooth in-place Microsoft Exchange 2007 upgrade strategy that minimizes productivity disruption, simplifies long-term support requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multi-server or multi-site migrations, Progent has the knowledge and experience to complete your move rapidly and economically. Progent's Exchange 2007 help, troubleshooting, and consulting services include expertise with the integration of third-party add-ons to Exchange Server 2007 and the creation of unified messaging solutions based on Exchange 2007 Server.
Windows Server 2019 Windows Admin Center Professionals
Windows Server 2019 migration IT Consultant
Progent's certified Windows Server 2019 experts can assist your company to plan and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid model. Microsoft Windows Server 2019 offers major enhancements in capacity, speed, ease of management, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud deployments, availability, and Linux support.
Remote Support Job Compensation for Microsoft Consulting
Benefits for Home Based Network Engineer Remote Support Jobs
Progent's compensation model is built on revenue sharing, so similar to working as an independent contractor, your earnings are entirely driven by your generated revenue. Some Progent support staff focus on quality of life and choose to work at a more relaxed pace, utilizing our flexible schedule to pursue personal pursuits like hiking, car racing, snow boarding, fishing, vacations, or sharing private time with family and friends. Others take advantage of the opportunity to make major dollars through lots of work and long days. Progent fully supports both ends of the spectrum and everything in between.
Microsoft Windows 11 Snap Groups Engineers
Windows 11 and TCP Technical Consultant
Progent's Windows 11 consulting experts offer an array of services to support Windows 11 such as cloud and hybrid integration, mobile management and synchronization, at-home workforce connectivity, security and compliance, centralized provisioning, and Help Desk support services.
Amazon Marketplace Web Service Programming Companies
Developer Amazon Marketplace Web Service development training
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales activities such as listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales processes, merchants can broaden their market, reduce their cost of sales, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring to help you cut development time and costs and expedite your ROI.
Internet Security and Acceleration Server Network Consulting
Internet Security and Acceleration Server Help and Support
Progent's certified Forefront Threat Management Server 2010 and ISA Server 2006 experts can help you to plan, deploy, and support a configuration of TMG 2010 or ISA Server 2006 on your network that delivers the firewall security, speed and manageability that your business requires.
Stealth Penetration Testing Security Companies
Security Auditor Stealth Penetration Testing
Stealth intrusion checking is an important part of any overall network security plan. Progent’s security experts can perform thorough intrusion tests without the knowledge of your organization's internal IT staff. Unannounced penetration testing shows whether existing security monitoring tools such as intrusion detection warnings and event log analysis are properly configured and consistently observed.
Google Cloud Identity Consultancy
Google Cloud Identity Technology Professional
Progent can provide cost-effective remote and on-premises support to help companies of any size to migrate all or part of their critical network resources to Google Cloud Platform services. This can save management hassle and hardware costs and enable access to Google's cutting edge AI and machine learning technology. Progent can help your IT team with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness assessment, system design, testing, deployment, centralized administration, performance optimization, licensing management, backup/restore solutions, and security and compliance.
Small Government Cisco Specialist
County Government Specialists
Progent has extensive experience delivering a broad range of remote network support and emergency troubleshooting services to local governments and school districts throughout the U.S. Progent is one of the pioneers in delivering advanced online IT support and has provided IT solutions to clients in every state. Online support eliminates travel costs and resolves problems faster than onsite support.
CISM Technology Consulting
CISM Certified Cybersecurity Management Consultants
Progent offers the services of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee describes the core capabilities and global standards of skill that IT security managers are expected to master. CISM provides executive management the assurance that those who have qualified for their CISM certification have the experience and capability to provide effective security management and consulting services.
Windows 2000 Server Onsite Technical Support
Microsoft Windows 2000 Remote Technical Support
Progent's certified Windows 2000 Server consultants can provide network help and IT consulting services for the complete family of Microsoft .NET Servers, Windows 2000 Server, and Windows 2003 Server. Progent's Microsoft Windows Server 2000 configuration, update, and troubleshooting offerings include system planning, installation, documentation, local and remote technical support, Call Center outsourcing, professional security analysis, full service outsourcing, and economical co-sourcing.
Urgent Computer Network Consulting company Cisco Switch
Cisco Certified CCIE Small Business Computer Consulting Firms
Progent offers rapid online access to Cisco-certified CCIE networking experts. Progent's CCIE engineers can link to your environment via powerful remote diagnostic utilities to deliver quick and affordable troubleshooting and repair of critical network infrastructure problems.
Wi-Fi RF Spectrum Analysis for Wi-Fi Configuration
Online Wireless Site Survey Setup and Support
Progent's wireless site survey services help you to plan, implement and troubleshoot a Wi-Fi LAN adapted to your facilities, providing your business a WLAN that delivers the reception, speed, capacity, QoS, data protection, and roaming capability your company requires. Wireless survey services from Progent include online predictive analysis for planning a wireless LAN and on-premises site survey services for validating, optimizing, and troubleshooting a functioning wireless network.
Sun Solaris Firewall Setup
UNIX Network Intrusion Penetration Testing
If your company has a Solaris network or a mixed-platform IT environment, Progent's CISM and CISSP-premier consultants can help your entire enterprise in a broad array of security topics including security administration practices, security design and strategies, connection management systems and techniques, applications development security, business processes security, physical security, communications, infrastructure and Internet security, and business continuity planning. CISM and CISSP stipulate the basic skills and worldwide standards of knowledge that network security managers are required to master. These accreditations give executive management the confidence that consultants who have achieved their CISM or ISSAP certification have the experience and knowledge to offer world-class security support and engineering help.
Windows Server Essentials Live Migration Consult
Consultant Services Windows Server Essentials Backup
Windows Server 2012 R2 Essentials is an affordable, versatile platform that allows small organizations to transition from the traditional stand-alone on-premises datacenter to the modern hybrid networking paradigm that includes both local and cloud-hosted software and infrastructure. Progent's consultants offer budget-friendly online consulting and technical support services for Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the possible business benefits of migrating to Essentials and implementing a hybrid on-premises/cloud-based design for your network environment. Progent can provide full-service project management to help you plan and execute a smooth move to Windows Server Essentials, Microsoft 365, and other Azure Cloud platforms and services. Progent also offers as-needed consulting help, troubleshooting, and training.
Amazon AWS hybrid cloud solutions Engineer
Enterprise hybrid cloud Specialists
Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services such as Microsoft Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has two decades of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
UNIX Auditor
Solaris Testing
If your company runs a Solaris network or a multi-OS computer system, Progent's CISM and ISSAP-premier consultants can assist your entire organization in a wide array of security topics including security administration procedures, security design and models, access management products and methodology, applications development security, operations security, hardware security, telecommunications, network and web security, and disaster recovery planning. CISM and ISSAP define the core competencies and worldwide standards of knowledge that information security professionals are required to master. These certification provide IT management the confidence that consultants who have earned their CISM, CISSP or ISSAP qualification have the experience and knowledge to offer effective security support and engineering help.
Expert Microsoft Certified Virtual Machine Manager 2016 Onsite Technical Support
Online Consulting SCVMM 2016 Virtual Switch
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of IT infrastructure management products and is designed to offer a centralized solution for deploying and administering virtualized fabric and services across hybrid environments that can include on-premises and hosted datacenters and Azure publics cloud services. Progent's SCVMM 2016 consulting experts can assist businesses of all sizes with any aspect of designing, implementing, and maintaining a SCVMM 2016 solution. Progent can review your virtualization topology, help you upgrade smoothly from older releases of VMM, develop processes for building and installing VMs and hosts, design fault-tolerant scale-out clusters, integrate your datacenter infrastructure with public clouds, configure virtual switches and load balancers, develop and refine PowerShell scripts, and assist you to assess the strategic business benefits of new technologies like Storage Spaces Direct and Shielded VMs. Progent's hypervisor experts offer world-class Windows Hyper-V consulting and VMware vSphere support.
Cisco Firepower NGFW Firewalls Specialist
24/7/365 ASA Firewalls with Firepower Computer Consultant
Cisco's Firepower Next Generation Firewalls provide a significant performance boost over Cisco's popular ASA 5500-X security appliances and include unified control of modern cybersecurity capabilities like application visibility, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall experts can help you to design and execute a smooth upgrade to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's cloud-based services to build and centrally control network environments that include branch offices, data centers, and cloud resources.
Data Center Technology Consulting
Internet Data Center Integration Services
Progent’s colocation center IT services are intended for businesses with hardware located at IDCs or data center co-location hosting facilities and requiring on-demand on-site assistance at the colo site as well as remote help from Microsoft and Cisco Premier professionals. Progent provides a complete range of IDC and IDC and colocation support services including network topology analysis, Windows and UNIX server installation and support, tech support for server and communications infrastructure, design and deployment of non-stop systems, architecting and deploying layered security structures, firewall integration and support, configuring load balancing solutions, and planning fault tolerant server clustering configurations.
Top Ranked Dynamics GP eConnect Consult
24/7/365 Microsoft Dynamics GP Integration Manager Consult
Progent's background providing Microsoft .NET support and SQL Server help, and Progent's application development experience with VBasic, XML, and other developer tools enable Progent to design custom line-of-business applications and eCommerce solutions that operate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains reporting services can help you design reports that allow you to analyze your business more thoroughly, turning raw data into useful understanding of your company and customers.
Configuration MSP360 Exchange Mailbox Backup
MSP360 Server Backup IT Consultants
Progent can assist you to design, deploy and debug a backup solution based on MSP360 software. MSP360 offers file/folder or image backup/restore for virtual machines and physical computers, supports all leading public clouds, and permits you to build a backup ecosystem with a minimum RTO and a granular Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and management of your backup system to prevent data loss resulting from human mistakes, system glitches, malicious insiders, and malware attacks like ransomware.
ISA Server Configuration
Microsoft Proxy Server Configuration
Progent's certified ISA Server consultants have broad experience creating Microsoft-based security solutions for IT networks with many locations, mobile users, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant can help your small or mid-size company plan and implement an installation of ISA Server 2004 that meets your IT protection requirements without restricting your productivity.
Office Word co-editing Consulting
Consultant Services Office Word for iOS
Progent's certified Office Word and Microsoft 365 Word experts offer a broad selection of economical remote consulting services to help you to manage and troubleshoot your existing Microsoft Office Word environment or help you to move to a current version of Microsoft Office Word. Services available from Progent's experts include VBA programming, isolating and fixing compatibility problems between different versions of Office Word, integrating Office Word with different Office apps like Excel and Microsoft Outlook or with third-party data sources and add-ons,network optimization for dependable. reliable cloud access, security support, smart phone and tablet integration, and remote training tailored for your special requirements.
