Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Providers in Columbus
ProgentProgent's consulting support for network service firms in Columbus Ohio allows your company to offer your customers Progent's consulting and Help Desk support under your company's brand as a seamless extension of your regular network services group. This can put you on the fast track to grow your client base, flesh out your service offerings, satisfy your clients, and improve your profits.

Progent's nationwide team of network infrastructure engineers, desktop integration and troubleshooting specialists, network administrators, and cybersecurity professionals have worked as seamless extensions to the support staffs of some of the world's largest IT support firms. Progent's range of expertise enables you to broaden the scope of your IT support practice, and Progent's close integration with your support team lets you promote and protect your company's brand.

Progent is an IT support firm with two decades of experience providing online consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent computer services firm in the world. Progent has delivered online technical assistance and consulting to clients in every state in the country. (See recommendations from Progent's clients.)

Using Progent's Services Under Your Own Brand
Progent's consulting program for IT service organizations features transparent resale to your customers of world-class IT services. Progent invoices your firm directly and works under your direction to deliver your customers support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Service for customers who need access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing is the heart of an efficient service desk. But full-featured ticketing platforms are not only expensive to acquire and staff, but a hassle to configure and manage. Smaller IT service firms rarely have the required resources. Progent's Help Desk and ticketing solution gives IT support organizations an affordable way to keep their company branding while providing their clients world-class desktop support backed by a best-of-breed ticketing platform and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing solution for IT support companies takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing platform. The features available with Progent's Call Center and ticketing services enable your IT service firm to expand your support volume, the range of technical issues your business can handle, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT support firms include:

  • Progent's remote desktop service team provides Level 1 end user assistance with 1-hour SLA to commence work during standard work hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is offered at additional cost.
  • Optional onsite service in major metro areas is offered across the US at extra cost.
  • You have full control of your customers and invoicing.
  • Your clients enter requests through your custom branded web portal, a toll-free number, or by sending a message to your specified email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional details on Progent's Help Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for IT service firms allows your support team to act as a sole source for practically all IT expertise your customers may need. You can grow your team and strategic IT skills at your own pace without being forced to say no to new business owing to a gap in in-house expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your in-house IT service team, under your management, and bills you instead of your customer.
  • By-the-Minute Billing: Progent bills by the minute to minimize expenses.
  • Detailed Service Documentation: Progent utilizes an advanced documentation platform to ensure that all IT services delivered are thoroughly documented. This makes it easy for support group to shift account responsibilities to internal personnel when you have enough staff and relevant technical skills.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Practice: You can quickly and efficiently take on additional jobs beyond your main areas of expertise and serve additional geographies without the risks associated with increasing your full-time staff too rapidly.
  • Strengthen Your Name: You can improve your positioning as a full-spectrum network support provider by delivering more services to more customers using your own brand.
  • Add to Your Services Portfolio: Progent offers top-tier expertise in a wide array of technologies and can act as a dependable reservoir of skills for growing your IT service business.
  • Rapid Problem Escalation: Thanks to a sizable roster of top-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Make Your Clients Satisfied: Happy clients stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help outside the fold.
  • Remote Support Experts: For two decades, Progent has provided online network support ranging from Help Desk services to advanced consulting. Effective remote support saves money while delivering fast results.
  • Advanced Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Columbus, Ohio Companies
Progent's seasoned roster of certified consultants and technical experts can deliver Columbus, Ohio companies a broad range of remote technical guidance and debugging services. Practice areas offered under Progent's reseller program for network service organizations include:

Find Out More About Progent's Reseller Program for Network Service Firms in Columbus, Ohio
For additional information about Progent's reseller support for IT service organizations in Columbus, Ohio, call 1-800-993-9400 or see Contact Progent.