Columbus Consulting Expertise for IT Service Organizations
Transparent Temporary Support Staff Augmentation
Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Providers in Columbus
Progent’s consulting services for IT service firms in Columbus Ohio enables you to provide your clients Progent's consulting expertise and Help Desk Call Center support using your own branding as a transparent supplement to your regular IT services group. These services can put you on the fast track to grow your client base, flesh out your service catalog, satisfy your clients, and improve your bottom line.
Progent’s nationwide team of network experts, PC integration and troubleshooting technicians, network admins, and cybersecurity professionals have acted as seamless extensions to the support staffs of some of the world’s biggest IT support businesses. Progent’s range of technical knowledge enables you to broaden the scope of your IT support business, and Progent’s transparency helps you promote and preserve your company's brand.
Progent is an IT consulting firm with two decades of background providing online expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network engineers of any independent computer support company in the world. Progent has delivered remote technical support and advanced consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)
Providing Progent's Services With Your Branding
Progent's reseller program for IT service organizations offers seamless resale to your clients of professional services. Progent bills you directly and works under your instructions to deliver your clients support services under your branding. In addition, Progent has a low-cost Off-hours Support Service for clients who require access to 24x7 technical support.
Help Desk and Ticketing for Network Service Firms
Ticketing is the enabling technology behind an efficient Help Desk. But modern ticketing platforms are not only expensive to acquire and staff, but also difficult to set up and maintain. Smaller IT service organizations rarely have the required resources. Progent's Call Center and ticketing program offers IT support firms an economical way to retain their custom branding while delivering their clients responsive desktop support services backed by a best-of-breed ticketing system and supplemented by fast escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing program for IT support organizations leverages Progent's sizable investments in advanced ticketing technology, an online desktop services staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing system. The features offered with Progent's Call Center and ticketing services enable your IT service firm to increase your support workload, the range of technical issues your firm can handle, the locations you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT support organizations include:
- Progent's remote desktop support staff delivers Level 1 end user assistance with 1-hour SLA to commence work during normal business hours.
- Normal service hours are from 5am to 7pm PST, five days a week.
- Extended support is available at additional cost.
- Optional on-premises service in major metros is available throughout the country at additional cost.
- You have full control of your clients and billing.
- Your clients submit service requests via your custom branded web portal, an 800 phone number, or by directing a request to your dedicated mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated online while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service providers allows you to act as a sole point of contact for virtually all technical expertise your customers may require. You can build your team and strategic IT skills at your own pace without having to decline opportunities due to a lack of in-house expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent acts as a transparent supplement to your in-house IT service group, under your direction, and bills you rather than your client.
- By-the-Minute Billing: Progent charges by the minute to reign in costs.
- Detailed Reporting: Progent uses an advanced service reporting system to ensure that all services performed are fully described. This enables support group to transfer account assignments to in-house consultants once you have enough people and appropriate technical skills.
- Safely Grow Your IT Support Business: You can quickly and efficiently take on additional jobs outside your core areas of expertise and serve additional territories without exposure to the risks associated with expanding your head count too quickly.
- Re-enforce Your Name: You can improve your positioning as a comprehensive IT support firm by offering more services to more customers using your own brand.
- Flesh Out Your IT Support Portfolio: Progent offers world-class expertise in a wide range of IT disciplines and can be a reliable reservoir of skills for growing your IT service business.
- Rapid Escalation: With a sizable team of top-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
- Make Your Customers Happy: Satisfied clients keep coming back. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for expertise from other support firms.
- Online Support Experts: For 20 years, Progent has delivered remote IT support from Call Center services to advanced consulting. Efficient online support saves money while delivering quick results.
- Advanced Certifications: Progent’s IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
Progent's Areas of Expertise for Columbus, Ohio Businesses
Progent's veteran roster of certified consultants offers Columbus, Ohio organizations a wide range of remote technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service providers include:
- Exchange 2019 Consulting
- Microsoft Exchange 2016 Migration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Integration
- AD Integration
- Office 365 Integration
- Microsoft Dynamics GP Customization
- Azure, AWS, Google Cloud
- Remote Network Technical Support
- Telecommuter Support Services
- Cisco Network
- Juniper Technology
- Cisco Routers Expertise
- Cybersecurity Consultants
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Services
- Desktop Tech Support
- Colo Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Development
- Virtualization Management
- Windows Hyper-V Configuration
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Expertise
- Smartphone Management
- iPhone Integration
- Google Android Phone Management
- Ransomware Recovery
- Backup/Restore Solutions
- Cisco VoIP Technology and Telepresence
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi AP Setup
- Wi-Fi Site Surveys
Find Out More About Progent's Reseller Program for Network Service Firms in Columbus, Ohio For additional details about Progent's reseller program for IT service organizations in Columbus, Ohio, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Professionals Office 365 Excel
Emergency Specialist Office Excel 2007
Progent's Microsoft-certified Excel and Office 365 Excel consultants offer a wide variety of online services to assist your organization to plan, develop, test, install, manage, and troubleshoot business applications powered by any release of Microsoft Excel, including Excel 2016 and Office 365 Excel. Progent can assist you to move your legacy Excel solutions to the latest releases of Excel, integrate Excel with Apple iOS-powered iPhones and iPads and Android smartphones and tablets, and identify and fix compatibility issues between different versions of Excel. Progent offers on-demand support to organizations looking for a fast fix to a stubborn problem associated with Office Excel and Progent also offers full project management services for upgrading or creating line-of-business application software based on Office Excel. Progent's affordable online training classes for Excel can be custom tailored to address the special requirements of individuals or teams.
Top Compensation for Cisco Consulting Contractor Jobs
Compensation for Computer Consultant Telecommute Jobs
Our compensation model is built on revenue sharing, so just like being a freelance consultant, your earnings are entirely driven by your generated revenue. Some of our consultants stress lifestyle issues and elect to work at a more relaxed pace, utilizing our self-determined calendar to pursue individual pursuits such as hiking, motorcycle racing, snow boarding, fishing, travel, or sharing free time with relatives and acquaintances. Others use the opportunity to make major dollars via lots of effort and long days. Progent completely supports both sides of the spectrum and any point in the middle.
CISSP Certified Security Auditor Services
Consult CISSP-ISSEP Security
Progent's CISSP-premier network security experts can assist organizations of any size with any aspect of IT security. Progent can help implement cost-effective cybersecurity solutions that protect a small office against modern threats or Progent can design, deploy, and manage an end-to-end security environment for hybrid enterprise networks that support onsite, remote, and mobile clients sharing network resources distributed over multiple physical datacenters and various clouds.
Online Support Services OS X
Macintosh OS X Onsite Technical Support
Progent's consultants can provide Apple macOS and Mac OS X users a variety of services including workstation support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows networks, Microsoft Entourage and Exchange Server help, security services, and one-on-one education. Progent can assist clients to upgrade to macOS from OS X or other earlier editions of Apple Mac OS X and Progent can offer help with macOS and Mac OS X application software. Progent can also help your business with iPhone support and iPad management, or migrating to Apple's iCloud services. For business networks based solely on Apple macOS or OS X or for systems with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of designing, integrating and maintaining a network infrastructure that is available, secure, efficient and able to achieve your company's objectives.
Microsoft and Cisco Authorized Expert Virtual Help Desk Setup and Support
Shared Call Center Online Technical Support
Progent’s Co-managed Help Desk service allows your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution based on the top shared professional services automation tool for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
IT Services Data Protection Manager 2016 Business Continuity
Data Protection Manager 2016 and VMware Remote Consulting
System Center 2016 Data Protection Manager (SCDPM 2016) offers automatic backup and easy restore functions for Microsoft environment. Data Protection Manager 2016 offers application-sensitive backup for critical platforms like Microsoft SQL, Exchange Server and SharePoint, protects Windows and Linux VMs, works with virtual machines running on Hyper-V and VMware, and can use Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified experts can help businesses of all sizes to design, implement, manage, and repair an enterprise-wide backup/recovery solution built around SCDPM 2016. Progent can help you to migrate from an older version of Data Protection Manager or from an outdated system, and Progent can tune your DPM 2016 environment for on premises, hosted, cloud or hybrid deployment models. Progent offers online or onsite support and can deliver occasional guidance to help you through technical bottlenecks or deliver comprehensive project management support to make sure you finish your Data Protection Manager 2016 deployment on schedule and on budget.
Consultant 64-bit Processing
Emergency 64-bit Migration Engineers
Progent’s Microsoft-expert engineers can help your organization to update your desktops from 32 to 64 bits. Progent can help you to calculate the risks and advantages of moving to 64-bit desktop processing, plan an affordable migration process that minimizes operational interruptions, and provide economical, expert remote help to aid you to configure 64-bit PC desktop operating systems and application programs on your existing computers.
ISA Server Consultants
ISA 2004 Consultant Services
Progent's Microsoft-certified ISA Server consultants have broad backgrounds developing Microsoft-based security solutions for information systems with multiple sites, mobile users, and line-of-business web-based applications. A Progent ISA Server engineer is ready to help your small or mid-size business plan and deploy a configuration of ISA Server 2004 that supports your IT protection needs without restricting your network.
Exchange 2003 Consultants
Computer Engineer Exchange 2003 Upgrade
Progent's expert consultants can help you design and implement a smooth in-place Microsoft Exchange 2003 migration plan that minimizes network disruption, reduces long-term service demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complicated multiple server or multi-site migrations, Progent has the experience to finish your project quickly and affordably. Progent's Exchange Server 2003 help, troubleshooting, and consulting services include assistance with the configuration of third-party add-ons to Exchange 2003 Server that are best aligned to your business needs.
Data Center Colocation Engineer
Data Center IT Consultant
Progent’s data center support services are designed for businesses with hardware housed at Internet Data Centers or data center co-location hosting sites and in need of timely on-site assistance at the co-location site plus off-site support from Microsoft and Cisco Premier Certified professionals. Progent offers a full array of Internet Data Centers and IDC and co-location consulting services such as network topology evaluation, Windows and UNIX server integration and maintenance, troubleshooting for server and telecommunications infrastructure, design and deployment of high availability systems, defining and implementing layered security structures, firewall configuration and troubleshooting, designing load balancing environments, and planning high-availability server cluster systems.
Network Engineer Cisco ASA Firepower
Top Ranked Cisco Firepower AMP Network Consultant
The latest generation of ASA 5500-X Series of firewalls with Firepower Services offer significantly more bang for the buck than Cisco's previous firewalls and have replaced the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-certified CCIE network consultants can help your company to manage your legacy PIX or Cisco ASA 5500 security appliances or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, configure, optimize, manage and troubleshoot firewall environments based around Cisco ASA firewalls with Firepower Services.
Emergency Private Clouds for Small Businesses Consultant
Private Cloud Hosting Engineers
Progent’s private cloud hosting enables small and midsize organizations to run mission-critical applications like SQL and Exchange from a secure Tier III data center facility on fully redundant hardware with geographically separate data backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager (DPM) for automatic backup and restoration. Smaller organizations can use Progent’s private cloud to avoid major capital costs for the acquisition, maintenance, and management of computer hardware and data center facilities while achieving world-class levels of network availability and physical security.
Meraki 802.11ax AP Online Technical Support
Meraki MR32 Access Point Configuration
Progent's Meraki Wi-Fi AP experts provide online and onsite support services to help organizations of all sizes to design, deploy, manage, upgrade or debug Wi-Fi systems that include Cisco Meraki APs. Progent can assist your business to set up and manage Cisco's Meraki-based Wi-Fi infrastructure for environments that range from a teleworker's home or a branch office to a large campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco products such as switches, ASR routers and firewalls to create a seamless network infrastructure that provides identical access, performance, security, manageability and uptime for wired and wireless clients irrespective of their mobility or device.
Top Ranked Microsoft Teams PBX integration Consultant
Microsoft Teams SIP trunking Professionals
Progent can assist you to plan an upgrade to Microsoft Teams from Skype for Business Online or Lync Server and configure, administer, and debug a cloud or hybrid deployment of Teams. Progent can help you to connect Teams with Microsoft 365 apps, Exchange Online, SharePoint Online, and your PBX.
Onsite Technical Support System Center 2016 and Windows 10 Integration
Integration Services System Center 2016 and SQL Server
Progent's Microsoft-certified consultants have more than 10 years of experience planning, implementing, optimizing and repairing SCOM solutions and can provide organizations of all sizes advanced remote or onsite consulting services for SCOM 2012. Progent can assist you to plan a topology for SCOM 2012 servers that provides the responsiveness and resilience needed to watch over your datacenter effectively, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to import and customize System Center 2012 Operations Manager management packs according to best practices for monitoring network infrastructure as well as both Microsoft and third-party applications and services. In addition, Progent can provide responsive remote or onsite technical support to help you to fix critical issues detected by Microsoft SCOM 2012.
Computer Engineer RIM BlackBerry Exchange
Blackberry Engineer
Progent offers the expertise of RIM BlackBerry-certified consultants who can assist small organizations to plan, administer, and repair BlackBerry technology affordably and successfully, eliminating the requirement for an in-house BlackBerry specialist and reducing the cost and distraction of maintaining a mobile workgroup. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-expert experts, Cisco CCIE engineers, and CISSP and CISM-certified security engineers. This wide range of expertise, combined with Progent's proven remote service delivery model, provides small and mid-size businesses an efficient option for incorporating BlackBerry technology seamlessly into their IT network.
Google Cloud Kubernetes Consultant Services
24 Hour Google Cloud solutions Professionals
Progent can provide cost-effective online and onsite consulting to help organizations to move any portion of their core IT infrastructure to Google Cloud Platform services. This can save management hassle and equipment costs and allow the use of Google's cutting edge machine learning technology. Progent can help you with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, architectural design, testing, deployment, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security and compliance.
24 Hour Consultant Rates Networking Services
Consultant Prices Solution Providers
Progent's pricing model is to charge for online support and in-person help per minute. As a result, you pay only for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no initialization fee and requires no retainer for support services provided during normal business hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast fixes so you won't be forced to allow less critical problems to fester.
XenApp Virtual Application Delivery Specialist
Citrix XenApp Application Virtualization Engineer
Progent's Citrix consultants can assist you to design, deploy, manage, and troubleshoot a virtualized application delivery and management system built on XenApp. Progent's Cisco-certified CCIE network engineers can show you how to optimize your network for distributing server-side and client-side applications, and Progent's datacenter management and support experts can assist your organization to manage and support an off-site datacenter that offers high availability, enhanced security, and rapid recovery.
Microsoft Access migration Engineers
Microsoft Access application development Consulting Services
Progent can provide affordable online support for all releases of Microsoft Access including Access desktop and Access Web App and can provide expert support for Access application programming, database migration, performance tuning, report design, and maintenance. Progent also offers custom online training for Office Access development and database administration.
Developer Firms MS SQL Server
Immediate Microsoft SQL Server Consultants
SQL Server 2000 is a complete, Web-enabled database and data analysis solution that opens the door to the rapid development of a new generation of enterprise-class applications that can give your business a critical competitive advantage. SQL Server provides built-in support for XML and the ability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of background helping with Microsoft integration, ensures you success in designing, installing and managing Microsoft SQL Server solutions that are well integrated with other applications based on Microsoft's .NET platform.
MS SQL Network Security Audit
Microsoft SQL Server Security Consulting Firms
Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis solution that opens the door to the rapid creation of cutting-edge high-end applications that can provide your business a critical competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the ability to communicate across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of work supporting Microsoft technology, assures you success in planning, installing and administering Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET environment.
24 Hour Small Business Information Systems Firms
Consulting Service Firm Small Offices
Progent provides the help of Microsoft and Cisco-Premier IT consulting professionals to show customers affordable alternatives to help companies optimize the benefits of Microsoft and Cisco technology. For networks that span from remote offices to large corporations, Progent's expert consultants can help you enhance your information system's e-mail infrastructure, security, availability, performance, and network management.
Cisco Massachusetts IT Consulting Company
Top Rated Montana Small Office IT Consulting
Progent’s Technical Response Center (TRC) offers affordable national extended hours online assistance for computer systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service engineers provide extended hours phone support and remote direct computer connection to troubleshoot and repair network problems quickly and economically.
Midsize Business IT Solution Providers
Experts Small-Medium Business
Progent offers IT services for medium size businesses who have 100 to 250 network users. The medium size business or office has typically been an underserved segment of the market for IT support expertise. The overhead and support delivery models of major third-party support firms make them excessively costly for the typical mid-size business or small medium business (SMB), which usually relies on a minimal IT budget with which to maintain an information system whose advanced technology and capability are frequently comparable to the information systems of much bigger companies. Progent's service delivery model, which takes full advantage of remote support, virtual office infrastructure and 24x7 network monitoring, significantly lowers the network support expenses of an SMB while providing the mid-size company with big-company service from professional, world-class consultants knowledgeable in a broad array of midsized business technologies. If your medium size organization or small business is looking for the quality of network help needed by a medium size office without paying big-company costs, contact Progent.
IT Outsourcing Example White Papers
IT Outsourcing Advantages Whitepapers
Progent’s IT outsourcing packages provide affordable computer support for mid-size companies. Whether it involves planning system architecture, creating an in-house Help Desk or outsourcing a one, deploying a new email platform, monitoring your system, or building an on-line business solution, outsourcing your IT engineering services can reduce expenses and eliminate risks, permitting IT support expenses to grow in a more moderate and manageable manner than is possible by assembling a large, all-purpose internal IT organization. Progent’s Outsourcing White Paper and flyers explain how Progent can enable you to create a protected and highly available system foundation for your vital Windows-based business software including Windows Server 2008, Exchange Server, and SQL Server.
Dynamics GP Integration Manager Engineer
Dynamics GP Continuum Professional
Progent's seasoned application designers and programmers can help your company to create enhancements to Microsoft Dynamics GP/Great Plains that address the special needs of your business while retaining the benefits of Windows integration. Progent can also offer expertise with a range of software development tools that can be utilized to create user-interface and data integrations with Microsoft GP. These tools include Dexterity, Modifier with VBA, Visual Studio for Dynamics, Continuum, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.
Network Support Companies Mid-sized Company
Emergency Mid-size Company Remote Technical Support
Progent provides IT support for mid-size businesses who have 100 to 250 system users. The mid-size company or work group has traditionally been an underserved part of the market for IT support services. The cost structures and support access models of major third-party service organizations make them excessively expensive for the typical mid-size business or small medium business (SMB), which commonly has a minimal information technology budget with which to support an information system whose complexity and capability are often similar to the information systems of much bigger enterprises. Progent's support delivery model, which takes full advantage of remote service, virtual network infrastructure and proactive network monitoring, significantly lowers the network maintenance expenses of an SMB while offering the small company with big-company service from professional, IT consultants knowledgeable in a wide array of small business network solutions. If your mid-sized organization or small business is looking for levels of network support appropriate by a mid-size organization without paying enterprise costs, call Progent.
SQL Server 2019 OLTP Remote Support
Top On-site Technical Support SQL Server 2019 SSRS
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants offer affordable remote and on-premises consulting expertise, application development, and technical support services for businesses of all sizes who intend to upgrade to SharePoint 2019 or SharePoint Online from older versions of SharePoint. Progent can help you plan and carry out an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates local and cloud resources into a seamless information management solution.
After Hours PC Desktop Security Consulting Company
Emergency Microsoft Mac and Linux Desktop Technology Consultants
Progent offers a wide array of cost-effective services to help your company to deploy, configure, repair, and manage workstations and notebooks powered by Windows, Apple macOS and OS X, or popular editions of Linux. Progent can provide on-premises or online help for single computers or notebooks or help your business to design and carry out a company-wide rollout of new or revised OS platforms and business applications. Progent can also provide engineers and technical workers to assist you to plan for and implement an office relocation or consolidation organized to cause the least possible disruption of your productivity.
