Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Organizations in Columbus
Progent’s consulting services for network service firms in Columbus Ohio enables you to provide your clients Progent's consulting and Help Desk Call Center support using your own branding as a transparent supplement to your in-house IT services team. This can put you on the fast track to add to your revenue, expand your service offerings, create happy customers, and improve your profits.
Progent’s nationwide roster of network engineers, PC support technicians, IT administrators, and data security professionals have acted as seamless extensions to the support groups of some of the world’s largest IT support businesses. Progent’s range of expertise enables you to add to the scope of your IT service practice, and Progent’s transparency helps you elevate and protect your company's brand.
Progent is an IT support company with 20 years of experience providing online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure experts of any private IT services firm in the world. Progent has delivered remote technical assistance and advanced consulting to customers in every state in the country. (See testimonials from Progent's customers.)
Reselling Progent's Services Under Your Branding
Progent's reseller program for IT service providers offers seamless resale to your clients of world-class IT services. Progent invoices you directly and performs under your direction to deliver your clients consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Service for clients who need 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are the heart of an efficient service desk. But enterprise-grade ticketing systems are not only expensive to license and staff, but a hassle to configure and manage. Smaller IT support providers do not have the required budget or personnel. Progent's Call Center and ticketing program gives IT support organizations an affordable way to retain their company branding while providing their clients responsive desktop support backed by a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing solution for IT service firms leverages Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing program allow your IT service firm to expand your physical and virtual support workload, the range of technologies your business can handle, the number of locations you can serve, and your hours of availability.
Important features of Progent's Help Desk and ticketing program for IT support organizations include:
Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service organizations allows you to become a sole point of contact for practically all IT guidance and troubleshooting your clients may need. You can build your team and strategic in-house competencies at your own pace without having to decline new business owing to a lack of in-house expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for Network Service Firms include:
Progent's Areas of Expertise for Columbus, Ohio Organizations
Progent's seasoned team of certified consultants and technical experts can deliver Columbus, Ohio companies a broad range of online consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service providers include:
Learn More About Progent's Consulting Program for IT Service Organizations in Columbus, Ohio For additional information about Progent's consulting support for network service firms in Columbus, Ohio, call 1-800-993-9400 or visit Contact Progent.