Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Columbus
ProgentProgent's consulting services for network service firms in Columbus Ohio enables your company to offer your customers Progent's consulting and Help Desk support using your company's own branding as a seamless supplement to your regular network support group. This can help you grow your client base, close gaps in your service catalog, satisfy your customers, and improve your profits.

Progent's roster of network engineers, PC support specialists, IT administrators, and cybersecurity consultants have acted as seamless extensions to the support groups of some of the world's largest IT service firms. Progent's breadth and depth of technical knowledge enables you to broaden the capabilities of your IT support business, and Progent's transparency helps you promote and preserve your company's brand.

Progent is an IT consulting firm with two decades of experience delivering online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network experts of any private IT services firm in the world. Progent has provided remote technical assistance and consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)

Using Progent's Services With Your Own Brand
Progent's consulting program for network service organizations features transparent resale to your customers of world-class IT services. Progent invoices your firm directly and performs under your instructions to provide your clients support services under your brand. In addition, Progent offers an affordable Off-hours Support Program for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing systems are the heart of an efficient service desk. But full-featured ticketing platforms are not only costly to license and staff, but also challenging to configure and maintain. Smaller IT service firms seldom have the necessary resources. Progent's Call Center and ticketing solution offers IT service organizations an affordable way to retain their company branding while providing their clients responsive desktop support services backed by an advanced ticketing platform and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing solution for IT support companies leverages Progent's investments in advanced ticketing technology, an online desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish communications with your current ticketing platform. The features offered with Progent's Service Desk and ticketing solution allow your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your firm can take on, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT support organizations include:

  • Progent's remote desktop service staff provides Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is offered at extra cost.
  • Optional onsite service in larger metros is available throughout the country at additional cost.
  • You have complete control of your customers and invoicing.
  • Your customers enter incident reports through your custom branded Internet portal, an 800 phone number, or by sending a request to your specified mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more information about Progent's Help Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for network service providers allows your support team to act as a sole point of contact for practically all IT expertise your clients may require. You can build your staff and core IT skills steadily without being forced to say no to opportunities owing to a gap in expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your in-house support team, responding to your direction, and bills you instead of your customer.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Extensive Service Documentation: Progent utilizes an enterprise-class service documentation system to make sure all services performed are fully described. This allows you to shift service assignments to in-house personnel once you have enough people and appropriate technical skills.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Practice: You can quickly and affordably accept more jobs beyond your main areas of expertise and serve new geographies without assuming the risks involved with increasing your head count too quickly.
  • Re-enforce Your Name: You can solidify your mind share as a full-spectrum IT support provider by delivering more solutions to more customers using your own brand.
  • Add to Your IT Support Portfolio: Progent offers world-class expertise in a broad range of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support operations.
  • Rapid Problem Escalation: Thanks to a sizable roster of high-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
  • Make Your Clients Happy: Happy customers stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek expertise from other support firms.
  • Remote Technical Support Experts: For two decades, Progent has delivered online IT support from Help Desk support to advanced consulting. Effective remote service cuts costs and produces fast solutions.
  • Major Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's industry certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Columbus, Ohio Companies
Progent's nationwide roster of certified engineers can provide Columbus, Ohio businesses a broad array of online technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for network service providers include:

Find Out More About Progent's Consulting Support for IT Service Organizations in Columbus, Ohio
To learn more details about Progent's reseller program for network service firms in Columbus, Ohio, call 1-800-993-9400 or visit Contact Progent.