Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Organizations in Columbus
ProgentProgentís consulting services for network service firms in Columbus Ohio enables you to provide your clients Progent's consulting and Help Desk Call Center support using your own branding as a transparent supplement to your in-house IT services team. This can put you on the fast track to add to your revenue, expand your service offerings, create happy customers, and improve your profits.

Progentís nationwide roster of network engineers, PC support technicians, IT administrators, and data security professionals have acted as seamless extensions to the support groups of some of the worldís largest IT support businesses. Progentís range of expertise enables you to add to the scope of your IT service practice, and Progentís transparency helps you elevate and protect your company's brand.

Progent is an IT support company with 20 years of experience providing online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure experts of any private IT services firm in the world. Progent has delivered remote technical assistance and advanced consulting to customers in every state in the country. (See testimonials from Progent's customers.)

Reselling Progent's Services Under Your Branding
Progent's reseller program for IT service providers offers seamless resale to your clients of world-class IT services. Progent invoices you directly and performs under your direction to deliver your clients consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Service for clients who need 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are the heart of an efficient service desk. But enterprise-grade ticketing systems are not only expensive to license and staff, but a hassle to configure and manage. Smaller IT support providers do not have the required budget or personnel. Progent's Call Center and ticketing program gives IT support organizations an affordable way to retain their company branding while providing their clients responsive desktop support backed by a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing solution for IT service firms leverages Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing program allow your IT service firm to expand your physical and virtual support workload, the range of technologies your business can handle, the number of locations you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT support organizations include:

  • Progent's online desktop support group delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises support in major metros is available across the US at additional cost.
  • You keep complete control of your clients and invoicing.
  • Your clients submit service requests using your own branded Internet portal, an 800 phone number, or by sending a message to your designated mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For additional details about Progent's Help Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service organizations allows you to become a sole point of contact for practically all IT guidance and troubleshooting your clients may need. You can build your team and strategic in-house competencies at your own pace without having to decline new business owing to a lack of in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a seamless supplement to your internal support group, responding to your management, and bills your firm rather than your customer.
  • Granular Billing: Progent bills by the minute to minimize costs.
  • Detailed Documentation: Progent utilizes an enterprise-class reporting system to make sure all IT services delivered are thoroughly described. This makes it easy for you to transfer account assignments to in-house personnel when you have enough staff and relevant technical skills.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Business: You can quickly and efficiently take on more opportunities outside your core fields of expertise and open additional territories without the risks associated with increasing your full-time staff too rapidly.
  • Strengthen Your Brand: You can solidify your positioning as a full-spectrum IT service provider by offering more services to more clients under your own company name.
  • Add to Your IT Support Catalog: Progent offers top-tier support in a broad range of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support operations.
  • Fast Problem Escalation: Thanks to a large roster of senior consultants available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
  • Make Your Customers Satisfied: Satisfied customers stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from your competitors.
  • Online Support Experts: For two decades, Progent has delivered remote network support from Call Center services to advanced consulting. Efficient remote service saves money and produces fast results.
  • Major Industry Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's industry certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Columbus, Ohio Organizations
Progent's seasoned team of certified consultants and technical experts can deliver Columbus, Ohio companies a broad range of online consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service providers include:

Learn More About Progent's Consulting Program for IT Service Organizations in Columbus, Ohio
For additional information about Progent's consulting support for network service firms in Columbus, Ohio, call 1-800-993-9400 or visit Contact Progent.