Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Providers in Columbus
ProgentProgentís consulting support for IT service firms in Columbus Ohio allows you to offer your customers Progent's consulting and Help Desk Call Center support using your company's own branding as a seamless supplement to your in-house network services group. This can put you on the fast track to grow your client base, expand your service offerings, create happy customers, and increase your bottom line.

Progentís nationwide roster of network experts, PC integration and troubleshooting technicians, IT administrators, and cybersecurity consultants have acted as seamless expansions to the IT groups of some of the country's biggest IT support firms. Progentís breadth and depth of technical knowledge allows you to widen the capabilities of your IT support practice, and Progentís transparency lets you strengthen and preserve your branding.

Progent is an IT support company with 20 years of background providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has provided remote IT support and advanced consulting to clients in every state in the country. (See recommendations from Progent's clients.)

Reselling Progent's Services With Your Own Brand
Progent's reseller program for network service firms features seamless resale to your customers of professional services. Progent invoices you directly and performs under your instructions to deliver your clients consulting and support services under your brand. In addition, Progent offers an affordable Extended Hours Support Program for customers who need 24x7 technical support.

Help Desk and Ticketing for Network Service Providers
Ticketing is the heart of an efficient Help Desk. But modern ticketing platforms are not only expensive to license and staff, but challenging to set up and manage. Smaller IT support firms seldom have the required resources. Progent's Service Desk and ticketing solution offers IT support firms a practical way to keep their custom branding while providing their customers world-class desktop support services built around an advanced ticketing system and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing program for IT service companies takes advantage of Progent's investments in advanced ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing solution allow your IT service firm to increase your support workload, the diversity of technical issues your firm can handle, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT support organizations include:

  • Progent's remote desktop service group delivers Level 1 end user help with 1-hour service level agreement to begin work during standard work hours.
  • Standard service times are from 5am to 7pm PST, five days a week.
  • Extended hours support is offered at additional cost.
  • Optional onsite service in major metros is offered throughout the US at extra cost.
  • You keep complete control of your clients and invoicing.
  • Your clients submit incident reports by means of your custom branded web portal, an 800 phone number, or by directing an email to your designated email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional details on Progent's Service Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service providers allows you to act as a single point of contact for virtually all IT expertise your customers may need. You can grow your staff and core in-house competencies steadily without having to decline opportunities owing to a gap in expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your internal support group, responding to your management, and invoices you instead of your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Detailed Service Reporting: Progent uses an enterprise-class documentation system to make sure all IT services performed are fully documented. This allows support group to shift service responsibilities to internal personnel when you have enough people and appropriate technical skills.
Major advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Business: You can easily and efficiently accept additional jobs beyond your main fields of expertise and open new territories without assuming the risks associated with expanding your head count too rapidly.
  • Strengthen Your Brand: You can solidify your mind share as a full-spectrum network service firm by offering more solutions to more clients under your own company name.
  • Flesh Out Your IT Support Catalog: Progent offers world-class expertise in a broad array of technologies and can be a reliable reservoir of skills for growing your IT service business.
  • Rapid Problem Escalation: Thanks to a large roster of high-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Make Your Clients Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help outside the fold.
  • Online Technical Support Experts: For two decades, Progent has provided online network support ranging from Call Center services to high-level consulting. Efficient remote service cuts costs while delivering quick solutions.
  • Advanced Certifications: Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISM, and GIAC. Learn more about Progent's certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Columbus, Ohio Businesses
Progent's seasoned team of certified consultants can provide Columbus, Ohio organizations a wide array of remote consulting and debugging expertise. Practice areas offered under Progent's consulting program for IT service organizations include:

Find Out More About Progent's Consulting Program for Network Service Firms in Columbus, Ohio
For more details about Progent's reseller support for IT service firms in Columbus, Ohio, call 1-800-993-9400 or visit Contact Progent.