Columbus Consultants for Computer Support Organizations
Transparent Short-Term Staff Assistance
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Providers in Columbus
Progent’s consulting support for IT service firms in Columbus Ohio allows you to offer your customers Progent's consulting and Help Desk Call Center support using your company's own branding as a seamless supplement to your in-house network services group. This can put you on the fast track to grow your client base, expand your service offerings, create happy customers, and increase your bottom line.
Progent’s nationwide roster of network experts, PC integration and troubleshooting technicians, IT administrators, and cybersecurity consultants have acted as seamless expansions to the IT groups of some of the country's biggest IT support firms. Progent’s breadth and depth of technical knowledge allows you to widen the capabilities of your IT support practice, and Progent’s transparency lets you strengthen and preserve your branding.
Progent is an IT support company with 20 years of background providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has provided remote IT support and advanced consulting to clients in every state in the country. (See recommendations from Progent's clients.)
Reselling Progent's Services With Your Own Brand
Progent's reseller program for network service firms features seamless resale to your customers of professional services. Progent invoices you directly and performs under your instructions to deliver your clients consulting and support services under your brand. In addition, Progent offers an affordable Extended Hours Support Program for customers who need 24x7 technical support.
Help Desk and Ticketing for Network Service Providers
Ticketing is the heart of an efficient Help Desk. But modern ticketing platforms are not only expensive to license and staff, but challenging to set up and manage. Smaller IT support firms seldom have the required resources. Progent's Service Desk and ticketing solution offers IT support firms a practical way to keep their custom branding while providing their customers world-class desktop support services built around an advanced ticketing system and reinforced by fast escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing program for IT service companies takes advantage of Progent's investments in advanced ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing solution allow your IT service firm to increase your support workload, the diversity of technical issues your firm can handle, the number of {geographies you can serve, and your overall availability.
Key features of Progent's Service Desk and ticketing solution for IT support organizations include:
- Progent's remote desktop service group delivers Level 1 end user help with 1-hour service level agreement to begin work during standard work hours.
- Standard service times are from 5am to 7pm PST, five days a week.
- Extended hours support is offered at additional cost.
- Optional onsite service in major metros is offered throughout the US at extra cost.
- You keep complete control of your clients and invoicing.
- Your clients submit incident reports by means of your custom branded web portal, an 800 phone number, or by directing an email to your designated email address.
- Each customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified remotely until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service providers allows you to act as a single point of contact for virtually all IT expertise your customers may need. You can grow your staff and core in-house competencies steadily without having to decline opportunities owing to a gap in expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent works as a seamless supplement to your internal support group, responding to your management, and invoices you instead of your customer.
- By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
- Detailed Service Reporting: Progent uses an enterprise-class documentation system to make sure all IT services performed are fully documented. This allows support group to shift service responsibilities to internal personnel when you have enough people and appropriate technical skills.
- Safely Expand Your Service Business: You can easily and efficiently accept additional jobs beyond your main fields of expertise and open new territories without assuming the risks associated with expanding your head count too rapidly.
- Strengthen Your Brand: You can solidify your mind share as a full-spectrum network service firm by offering more solutions to more clients under your own company name.
- Flesh Out Your IT Support Catalog: Progent offers world-class expertise in a broad array of technologies and can be a reliable reservoir of skills for growing your IT service business.
- Rapid Problem Escalation: Thanks to a large roster of high-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
- Make Your Clients Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help outside the fold.
- Online Technical Support Experts: For two decades, Progent has provided online network support ranging from Call Center services to high-level consulting. Efficient remote service cuts costs while delivering quick solutions.
- Advanced Certifications: Progent’s engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISM, and GIAC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Columbus, Ohio Businesses
Progent's seasoned team of certified consultants can provide Columbus, Ohio organizations a wide array of remote consulting and debugging expertise. Practice areas offered under Progent's consulting program for IT service organizations include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure AD Planning
- Microsoft 365 Configuration
- Dynamics GP (Great Plains) Expertise
- Azure, Amazon AWS, Google Cloud
- Online Network Troubleshooting
- Work from Home Integration
- Cisco Network
- Juniper Expertise
- Cisco Routers Consultants
- Cybersecurity Consultants
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Configuration
- Help Desk Call Center Services
- Desktop Support Services
- Colocation Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Development
- Virtualization Automation
- Windows Hyper-V Integration
- VMware vSphere and vCenter Configuration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Support
- BYOD Management
- iPhone Integration
- Android Phone Management
- Ransomware Defense
- Backup/Restore Expertise
- Cisco VoIP Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi Access Point Configuration
- Wi-Fi Site Surveys
Find Out More About Progent's Consulting Program for Network Service Firms in Columbus, Ohio For more details about Progent's reseller support for IT service firms in Columbus, Ohio, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Windows Server 2008 R2 Consulting
Microsoft Windows Server 2008 R2 Professional
Microsoft Windows Server 2008 R2 features outstanding levels of speed, security, fault tolerance, expandability, and versatility that accelerate productivity of local, branch office, and mobile users. Progent's network experts can provide cost-effective remote engineering, troubleshooting, and education services to assist you to design, implement, and manage Windows Server 2008 R2 in order to add substantial strategic value to your information system.
Microsoft Windows 2003 Cluster Server Online Support
SQL Server Cluster Engineer
Progent’s Disaster Recovery/Business Continuity (DR/BC) consultants offer in-depth experience helping small businesses to minimize system downtime by providing affordable remote consulting support for disaster recovery/business continuity planning, high-availability network architecture, data backup and restore systems, and transparent maintenance. Progent’s business continuity consultants can help you to develop and test a sensible business continuity strategy that aligns with your business needs and IT budget. Progent’s disaster recovery engineers can assist you to design, implement, and maintain resilient technologies including non-stop Internet access, virtualized servers, clustering, load balancing, continual online backup, and geographically dispersed hot backup centers.
Utah Consulting Services Company
Nation Wide Support Small Business Specialist
Progent’s Technical Response Center (TRC) provides affordable nationwide extended hours online support for networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service engineers offer extended hours telephone help and online direct network connection to troubleshoot and repair technical problems rapidly and affordably.
Support and Setup Anti-Spam
Antivirus Technology
E-Mail Guard by Postini offers constantly updated spam and virus filtering, content filtering, and protection from email-based DHA attacks and denial of service attacks. Progent is a Postini aggregator and support firm. If your business is too small to purchase for a standard Postini license, you can still get the use of Postini’s Perimeter Manager services through Progent’s E-Mail Guard anti-spam and virus protection aggregation program. Progent’s expert e-mail security professionals can show you how to develop an email defense strategy that includes anti-spam and antivirus technologies and processes.
Tracking Service Costs Remote Support
Outsourcing Tracking Service Costs
Progent uses a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who offer scant documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each staff member to each customer. The practice of documenting and organizing service records allows more effective service and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Microsoft Word Online Consultant
Office Word troubleshooting Professionals
Progent's certified Office Word and Office 365 Word experts can provide a broad range of economical online support services to assist you to maintain your current Microsoft Word solution or assist you to upgrade to a current version of Microsoft Office Word. Support offered by Progent's Word experts include VBA programming, identifying and resolving compatibility issues between different versions of Word, interfacing Office Word with other Microsoft Office apps such as Office Excel and Microsoft Outlook or with 3rd-party data sources and plug-ins,network enhancements for dependable. reliable cloud connectivity, security support, smart phone and tablet synchronization, and online training classes tailored for your special requirements.
24/7 ProSight ESP Ransomware Protection Specialists
24 Hour ProSight VM Security Engineers
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with government and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware.
Exchange 2007 to Exchange 2010 Upgrade Professionals
Top Rated Professional Exchange Server 2010 Migration
Progent's Microsoft and Cisco-certified network experts can help you to determine the benefits of Microsoft Exchange 2010 for your company and can help you to plan and carry out a smooth upgrade to Microsoft Exchange 2010 from Exchange 2003 or Exchange 2007 that will offer fast ROI by improving your productivity, cutting the cost of equipment and support, simplifying management, and integrating your key communications technologies.
CCIE Certified Technology Consulting Services Catalyst Switch IOS-XR
Top Ranked Catalyst Ethernet Switch Support and Help
With Cisco Catalyst switches for small and mid-size companies, Cisco allows companies to realize the full advantages of adding intelligent services into their networks. Cisco's Catalyst switch product line makes it possible to enable features that make your network infrastructure sufficiently robust to accommodate time-critical needs, scalable to support future growth, safe enough to protect restricted information, and capable of prioritizing and controlling all traffic to optimize system operations. Progent's CCIE certified engineers can show you how to pick out and integrate Catalyst switches appropriate for your company. In addition, Progent's CISM certified security specialists can help you develop a comprehensive security policy and configure Cisco Catalyst switches so they help support your security strategy. Catalyst switching products that Progent supports include Cisco's Catalyst Express 500 switches, Cisco Catalyst 3560 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 switches.
Computer Consultant Windows Server 2019 integration
Support and Integration Microsoft Windows Server 2019
Progent's Windows Server 2019 disaster recovery/business continuity preparedness consultants can assist your organization to plan and deploy a DR/BC system built around Microsoft's advanced Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Chief Information Officer Online Help
24x7x365 Part-Time CIO Online Troubleshooting
Progent can provide the part-time services of a seasoned CIO who can provide strategic direction to help you select and maintain network solutions appropriate for your present needs and that can serve as a firm basis for your future growth. Progent's temporary CIO consulting services offer economic advantages to companies trying to maximize the benefits from their network investment but who are without the budget or hesitant to add one more high-level position to their full-time staff. Since Progent is vendor-neutral, with a large team of engineers certified to maintain all major OS platforms and networking technologies plus a broad range and application software, Progent is in a unique position to provide objective advice along with advanced technical support for developing information solutions that fit the particular requirements of your organization.
Technology Consulting Windows 10 Configuration
Windows 10 Provisioning Technical Consultant
Progent's Windows consulting experts can assist businesses of any size to evaluate Windows 10 or to migrate to Windows 10 from any earlier release of Windows. Remote and on-premises evaluation and upgrade support for Windows 10 provided by Progent include ROI analysis, project management, application and driver compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud solutions, mobile management and synchronization, teleworker access, data and identity security, streamlined deployment and administration, network design, wired/wireless convergence, disaster recovery planning, webinar training for IT support staff and users, and post-migration technical help.
CISSP Certified Cybersecurity Auditor Consulting
Consultants CISSP Certified Security Analyst
Progent's CISSP-certified network security experts can help businesses of any size with any aspect of IT security. Progent can help create cost-effective cybersecurity systems that protect a small business from advanced malware attacks or Progent can plan, deploy, and manage a comprehensive security environment for hybrid enterprise networks that support onsite, remote, and mobile users accessing IT resources distributed across a mix of physical sites and various clouds.
wireless VoIP phone integration Online Technical Support
Computer Consultant wireless VoIP phones and Meraki APs
Cisco's wireless IP phones are hardened Wi-Fi devices designed for workers who are on the move within office, hospitality, health-care or other venues where IT management wants portable phones that offer more administrative control, security and ruggedness than is possible with the Bring-Your-Own-Device style of mobile collaboration. Successful integration of Cisco's wireless VoIP phones usually requires that IT teams configure and optimize numerous key pieces of your Wi-Fi environment including access points, switches, wireless LAN controllers, and network management tools. Progent's Cisco-certified consultants offer online and on-premises assistance to help your organization build and administer a Cisco wireless VoIP phone solution by delivering integration services that range from debugging the set up of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of a campus.
IT Development Project Consultancy
Project Design Tuning Professional
For enterprise project management support, Progent offers the services of senior information technology professionals with decades of experience in IT management, program development, and business process design for organizations from Big 4 companies to dot-com startups to state government agencies. These high-level IT managers offer project management skills to assist enterprise clients adhere to best practices to ensure that strategic projects are completed on time and within budget.
Microsoft Certified Small Business IT Consulting Companies
Microsoft Certified Expert
Progent is a Microsoft Certified Partner and has earned accredited competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who receive the highest client endorsement and are afforded the tightest operational relationship with Microsoft. The understanding, skills, and commitment needed to earn the status of Microsoft Certified Partner benefits Progent's clients by enabling Progent to provide your company better support for your IT system.
Cisco VPN Specialist
Cisco VPN Consultant
Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized business integrate and support Cisco’s security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to manage and provide the versatility to evolve with your changing business requirements. Progent’s Cisco-Premier network consultants are familiar with Cisco’s complete line of products aimed at preventing data theft, virus and worm outbreaks, DDoS attacks, and other security risks to your information system. Progent can help you deploy Cisco products to get safe access, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a centralized user access control framework for user certification, authorization, and tracking from an easy-to-use Web interface.
Progent's Management Team Implementation Services
Network Consulting Group Progent's Management Team
Progent's management team consists of industry veterans with decades of experience delivering network consulting, troubleshooting, and strategic information system planning to organizations ranging in size from small offices to global enterprises. Great support calls for great people, and Progent is proud to have put together a management staff able to provide businesses with the top service value available anywhere.
ISP Selection Services
Internet Access Specialists
Progent offers access to the affordable support of online Internet connectivity consultants to help your company to evaluate or enhance your ISP services so your Internet connectivity solution matches your business requirements. Support services available from Progent include assessment of your current bandwidth utilization, carrier and service plan analysis and ordering, network provisioning, and managing a seamless move to a new ISP and/or service arrangement. Provisioning can include enhancing existing routers and deploying additional ones, setting up firewalls, and upgrading dependable BGP architectures.
BSD Computer Installation
Immediate Linux Services
Progent's UNIX family support services provide small companies and developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent can give your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of expertise provides you with a convenient single source to help you create and manage a secure and robust cross-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and SGI/Irix or major Linux platforms including RedHat Linux, SuSE, Debian GNU/Linux and Slackware.
Cisco PSTN gateways Help and Support
Cisco Unified SIP Proxy Remote Consulting
Progent's Cisco CCIE-certified SIP integration consultants can assist your business to plan, integrate, manage, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks and can provide affordable remote or onsite support to assist companies to move efficiently to an advanced communications ecosystem that offers accelerated ROI. Progent's certified Microsoft collaboration experts can help you to configure interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications such as Skype for Business Server or Lync Server for connectivity to a SIP-based IP PSTN trunk.
Tech Expert Windows 8.1 DirectAccess
Technology Professional Microsoft Windows 8.1
Progent's Microsoft-certified experts can deliver a range of IT outsourcing and co-sourcing services to assist companies of all sizes to deploy, manage, and troubleshoot environments that include desktops, notebooks, tablets, or Windows phones powered by Microsoft Windows 8.1. For larger organizations, Progent's experienced project managers can help set up test labs to assess Windows 8.1 and develop and implement Windows 8.1 deployment plans following leading practices.
Microsoft Expert Intune Mobile Device Managemnet Computer Outsourcing Consultant
VMware Workspace ONE Endpoint Management Computer Network Support Company
Progent's Microsoft-certified consultants can assist your company to streamline desktop PC change and update management by delivering support for administration platforms that include Microsoft System Center Configuration Manager, Systems Management Server, and Windows Server Update Services.
SRST Network Consultants
Telepresence Technology Consulting Services
Progent's Cisco CCIE-certified network infrastructure consultants can provide advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.
wireless IP phone integration Network Consultants
Online Troubleshooting wireless IP phones and Meraki APs
Progent's Cisco Wi-Fi IP phone configuration and troubleshooting experts offer remote and onsite support to help you create and maintain a Cisco Wi-Fi VoIP phone solution by providing integration services that can range from debugging the configuration of an IP phone or AP to offering project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of an entire campus.
24-Hour Support Services Cisco Help Desk
24x7 Call Center Remote Troubleshooting
The Help Desk support model used by Progent gives small organizations an affordable alternative to dependence on freelance consultants by offering extensive technical knowledge shared by numerous engineering teams, optional 24x7 access to emergency assistance, escalation capability to appropriate experts for solving even the most intractable issues, service consistency and dependability, prompt follow-up overseen by seasoned support managers, a selection of convenient ways for requesting service tasks, and excellent progress transparency made possible by ticket tracking and available through a web portal.
1800 ISR Router Support
Award Winning 800 ISR Router Remote Troubleshooting
Cisco has developed a full array of routers that includes routers designed to provide the protection, performance, and availability required by customers ranging from small businesses to worldwide enterprises and ISPs. Cisco routers include support for redundancy, transparent failover, and redundant power for improved reliability and network availability. Progent can show you how to select and integrate Cisco routers to establish a reliable foundation for your network and to make it easy to grow as you add new users, open new offices, deploy new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent offers help with a variety of routers powered by the Cisco IOS platform, including Cisco's 800 series of small business VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 3900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for the network core, as well as legacy 1700 and 2600 Series Routers.
ProSight Network Health Audit Specialists
Active Directory Evaluation Consultants
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner and more secure AD environment. Both options also offer the ongoing benefits of state-of-the-art remote network monitoring and management technology. These advantages can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability.
