Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Columbus
ProgentProgentís consulting services for IT service firms in Columbus Ohio allows you to offer your clients Progent's consulting and Help Desk support using your own branding as a seamless supplement to your in-house IT services group. These services can help you add to your client base, expand your service portfolio, create happy clients, and increase your profits.

Progentís nationwide roster of network experts, PC support specialists, network administrators, and cybersecurity professionals have worked as seamless expansions to the support staffs of some of the worldís biggest IT service firms. Progentís range of technical knowledge enables you to broaden the capabilities of your IT service practice, and Progentís close integration with your support team helps you promote and protect your branding.

Progent is an IT support firm with two decades of background delivering online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network engineers of any private IT services firm in the world. Progent has provided online technical support and consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)

Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for network service organizations features transparent resale to your customers of world-class IT services. Progent invoices your firm directly and performs under your instructions to deliver your customers consulting and support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for clients who need 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing is fundamental to an efficient IT Call Center. But modern ticketing platforms are not just costly to license and staff, but difficult to configure and maintain. Small or niche IT service companies rarely have the necessary resources. Progent's Service Desk and ticketing program gives IT support firms a practical way to keep their company branding while delivering their customers world-class desktop support built around an advanced ticketing system and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing solution for IT support companies leverages Progent's sizable investments in highly scalable ticketing software, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing services enable you to expand your support volume, the range of technologies your firm can take on, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT support organizations include:

  • Progent's online desktop support group provides Level 1 end user support with 1-hour SLA to begin work during standard work hours.
  • Normal service hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at additional cost.
  • Optional onsite support in larger metros is offered across the US at additional cost.
  • You retain full control of your clients and invoicing.
  • Your customers enter requests via your own branded Internet portal, an 800 number, or by directing an email to your dedicated mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more details on Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service firms allows your support team to become a sole source for virtually all IT expertise your customers may need. You can grow your staff and strategic IT skills at your own pace without having to say no to new business due to a lack of in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent extension of your internal support team, responding to your coordination, and invoices your firm rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Reporting: Progent utilizes an advanced service documentation system to ensure that all services delivered are fully documented. This allows your IT support organization to transfer service assignments to internal consultants when you have enough staff and relevant skill sets.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Business: You can easily and affordably accept additional opportunities beyond your main areas of excellence and open new territories without assuming the risks associated with increasing your full-time staff too quickly.
  • Re-enforce Your Brand: You can improve your positioning as a comprehensive network service firm by delivering more solutions to more customers using your own company name.
  • Flesh Out Your Services Portfolio: Progent can provide top-tier support in a wide array of IT disciplines and can be a reliable resource for growing your IT support operations.
  • Fast Problem Escalation: With a sizable roster of top-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
  • Keep Your Customers Satisfied: Satisfied clients keep coming back. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from your competitors.
  • Remote Technical Support Professionals: For two decades, Progent has delivered remote IT support ranging from Help Desk support to high-level consulting. Efficient online service cuts costs and produces fast results.
  • Advanced Certifications: Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Columbus, Ohio Businesses
Progent's seasoned roster of certified engineers offers Columbus, Ohio companies a wide array of remote consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service providers include:

Learn More Details About Progent's Reseller Support for Network Service Organizations in Columbus, Ohio
To learn more information about Progent's reseller program for network service firms in Columbus, Ohio, call 1-800-993-9400 or refer to Contact Progent.