Columbus Consulting for IT Service Organizations
Seamless Short-Term IT Support Expansion
Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Columbus
Progent's consulting services for network service firms in Columbus Ohio allows your company to offer your customers Progent's consulting and Help Desk support using your brand as a transparent supplement to your in-house IT services group. This can ease the way for you to grow your revenue, close gaps in your service catalog, create happy clients, and improve your bottom line.
Progent's nationwide roster of network infrastructure engineers, desktop integration and troubleshooting technicians, network admins, and cybersecurity professionals have acted as seamless adjuncts to the IT groups of some of the world's biggest IT service businesses. Progent's breadth and depth of expertise enables you to add to the capabilities of your IT support practice, and Progent's transparency helps you elevate and preserve your company's brand.
Progent is a network consulting firm with 20 years of experience providing online consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network experts of any private IT services company in the world. Progent has provided online IT support and advanced consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)
Reselling Progent's Services Under Your Branding
Progent's consulting program for network service organizations offers seamless resale to your customers of world-class services. Progent invoices your firm exclusively and performs under your direction to provide your clients support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for clients who need 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are the enabling technology behind an efficient IT Call Center. But full-featured ticketing platforms are not just expensive to license and staff, but difficult to configure and manage. Smaller IT support providers seldom have the required financial or human resources. Progent's Call Center and ticketing program offers IT service organizations an affordable way to keep their custom branding while delivering their clients responsive desktop support built around a best-of-breed ticketing system and supplemented by fast escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing solution for IT service firms takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The features offered with Progent's Service Desk and ticketing solution enable you to increase your support workload, the diversity of technical issues your firm can take on, the number of geographies you can serve, and your overall availability.
Key features of Progent's Service Desk and ticketing program for IT service organizations include:
- Progent's remote desktop support group provides Level 1 end user help with 1-hour SLA to commence work during normal work hours.
- Normal service times are 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended hours support is offered at extra cost.
- Optional on-premises support in larger metros is offered across the US at additional cost.
- You keep complete control of your clients and invoicing.
- Your clients enter incident reports through your custom branded web portal, an 800 phone number, or by sending a request to your dedicated email address.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated remotely while they are active.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service providers allows your support team to act as a single source for practically all IT expertise your clients may need. You can build your staff and core IT skills at your own pace without being forced to decline new business due to a lack of in-house expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent works as a seamless extension of your internal support group, under your coordination, and invoices your firm rather than your customer.
- Granular Billing: Progent bills by the minute to minimize expenses.
- Extensive Documentation: Progent utilizes an enterprise-class reporting platform to make sure all services performed are fully described. This makes it easy for you to shift service responsibilities to in-house consultants when you have sufficient staff and relevant technical skills.
- Safely Expand Your IT Support Business: You can easily and safely take on more opportunities beyond your core areas of excellence and serve additional territories without the risks involved with expanding your full-time staff too rapidly.
- Re-enforce Your Name: You can solidify your mind share as a full-spectrum network service firm by offering more solutions to more customers using your own company name.
- Add to Your Services Catalog: Progent can provide top-tier support in a broad range of IT disciplines and can act as a reliable resource for expanding your IT service operations.
- Rapid Problem Escalation: Thanks to a sizable team of senior consultants available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
- Keep Your Clients Satisfied: Happy customers keep coming back. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for expertise from your competitors.
- Remote Support Professionals: For two decades, Progent has delivered online network support from Help Desk services to advanced consulting. Efficient remote service saves money while delivering quick solutions.
- Top Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for Columbus, Ohio Businesses
Progent's veteran team of certified engineers offers Columbus, Ohio organizations a wide array of remote consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:
- Exchange Server 2019 Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Consulting
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure Active Directory Planning
- Office/Microsoft 365 Configuration
- Dynamics GP (Great Plains) Expertise
- Microsoft Azure, Amazon AWS, Google Cloud
- Remote Network Technical Support
- Telecommuter Support
- Cisco Infrastructure
- Juniper Networks Technology
- Cisco Routers Integration
- Cybersecurity Monitoring
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Services
- Desktop Support Services
- Colo Data Center Solutions
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Programming
- Virtual Server Management
- Fast, Affordable .NET Application Development.
- Windows Hyper-V Integration
- VMware vSphere and vCenter Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Support
- iPhone and Android Management
- iPhone Support
- Android Smartphone Integration
- Ransomware Defense and Recovery
- Backup/Recovery Solutions
- Cisco IP Voice Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi Access Point Configuration
- Wi-Fi Site Assessments
Find Out More Details About Progent's Consulting Program for Network Service Firms in Columbus, Ohio For additional details about Progent's consulting support for network service organizations in Columbus, Ohio, call 1-800-993-9400 or see Contact Progent.
An index of content::
Cisco CUBE and SIP Online Technical Support
SIP Trunks Setup and Support
Progent's Cisco CCIE-certified SIP integration experts can help you to design, deploy, maintain, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks and offer affordable online or on-premises expertise to assist companies to migrate efficiently to an advanced unified communications network that offers fast ROI. Progent's certified Microsoft unified communications experts can assist you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms such as Skype for Business Server and Lync Server for connectivity to a SIP-based IP PSTN trunk.
Windows Server 2016 VM Load Balancing Computer Consulting
Emergency Windows Server 2016 upgrade Support and Setup
Progent's certified IT experts offer Windows Server 2016 integration consulting services to help businesses of all sizes to design and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can assist your company to assess the value of Windows Server 2016 for your environment and can help you with any facet of planning, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
Cisco RADIUS Security Support and Integration
Open Now VPN Consultants
Cisco's security and offsite connection products for small businesses offer a full range of manageable security products to help safeguard your wired and wireless network infrastructure. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection devices and VPN appliances. Progent's professional staff of consultants includes experienced engineers with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional qualifications who are able to help your business to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security solutions that fit best with your company objectives.
Cisco Management Network Repair Service
Cisco VoIP Network Support Consulting
Progent offers rapid remote support from Cisco-certified CCIE networking experts. Progent's CCIE consultants can connect to your network via powerful remote support tools to deliver quick and economical troubleshooting and repair of critical network problems.
XenApp Application Virtualization Consultants
Citrix Presentation Server Network Consulting
Progent's Citrix-certified consultants can assist your business to plan, implement, manage, and troubleshoot a virtualized Windows application delivery and management solution based on XenApp. Progent's Cisco CCIE network engineers can help you optimize your network infrastructure for delivering server and client-side applications, and Progent's datacenter management and support experts can help your organization to administer and support an off-site datacenter that offers high availability, enhanced protection, and fast recovery.
Microsoft SQL Engineers
SQL Server 2008 Upgrade Consultants
Progent's certified SQL Server application programmers and database administrators can provide online expertise to assist organizations of any size to build, manage, and troubleshoot applications powered by Microsoft's SQL Server platform and .NET architecture. Progent's SQL Server consultants offer help with any facet of application development in environments that can include small business or departmental databases to N-tier VLDB applications and data warehousing.
ProSight Email Guard AES Encryption Consult
Email Intent Analysis Consult
Progent's ProSight Email Guard uses the technology of top information security companies to deliver centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter.
Integration Support Support for IT Service Providers
Expertise for IT Service Providers Information Technology Consulting
Progent's Reseller Program for IT Service Firms lets you take advantage of Progent's consulting engineers while retaining your own service brand as a transparent extension of your network services staff.
Microsoft Small Business Server 2011 Technology Consulting
Microsoft Certified Expert Small Business Server 2011 Computer Engineer
Microsoft Small Business Server (SBS) is a low-cost collection of essential servers that offers the foundation for a feature-rich but manageable information. The technical sophistication of the Microsoft .NET components included with Small Business Server 2011 calls for a network support expert with hands-on background designing and building cohesive, end-to-end business network environments. Progent's SBS Server professionals have an average of over 10 years of experience integrating computer networks based on Microsoft platforms. This background assures you success in installing, managing, and troubleshooting network solutions that include the Microsoft Small Business Server package of servers and productivity software.
Sun Solaris Migration Consultants
Upgrading UNIX
Progent can assist your business to design and implement a smooth transition from a Solaris-powered information system to a network powered by MS Windows and capable of running Microsoft's popular office productivity software, commercial applications, and software development tools. Progent's Solaris, Windows and Cisco engineers and software development specialists can show you how to preserve your data and reduce productivity discontinuity by designing an effective transition plan that preserves your existing investments in Solaris software and technology. UNIX-to-Windows transition consulting expertise available from Progent include analysis of existing environment, migration planning and testing, Exchange migration services, data and application migration, and server and storage system migration and consolidation.
Email Link Protection Consultant Services
24-Hour ProSight Email Spoofing Protection Engineer
Progent's ProSight Email Guard solution uses the technology of leading information security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of ProSight Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall.
Windows 8.1 Help Desk Setup and Support
Microsoft Windows 8.1 Migration Configuration
Microsoft Windows 8.1 is engineered to run on devices ranging from smart phones and slates to engineering workstations. A wealth of new and improved features, such as its touchscreen support and signature tile GUI, offer a broad selection of benefits for companies who understand how to exploit them. Progent's Windows consultants can help get your business up the learning curve with Microsoft Windows 8.1 and make sure you gain maximum competitive advantage from the operating system's various new and enhanced technologies.
Top Quality Snatch ransomware hot line Specialist
ransomware removal and data recovery Engineers
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can assist you to halt the progress of an active ransomware attack. Call 800-462-8800
WatchGuard Firebox M-Series Firewall Technology Consulting Services
24/7/365 WatchGuard Firebox M-Series Firewall Testing
Progent offers support expertise for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and manage a WatchGuard Firewall/VPN appliance that aligns with your security requirements and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewall solutions.
Blackberry Consult
Blackberry Engineer
Progent's consultants provide expertise in multiple disciplines related to mobile networking such as network topology, wireless data synchronization, wireless security, wireless email, Windows Mobile, Research in Motion Blackberry, and mobile software programming. Progent's Microsoft certified consultants can save your organization work and money by using their wireless background to show you how to select and integrate mobile access solutions that fit the needs of your business. Progent can also optimize your network infrastructure so that mobile appliances work better.
.NET C++ Contract Programmer
Design .NET Blazor
Progent's software developers have worked for two decades with .NET tools and the Visual Studio development environment and are able to create or enhance .NET applications quickly and at low cost.
Urgent Support and Integration Tracking Service Costs
Service Reports Technology Consulting
Progent uses an enterprise-class support reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or small support firms who offer scant documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation transmitted by each staff member to each customer. The discipline of detailing and archiving service records results in more efficient support and avoids a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who won't release vital service information.
Troubleshooting At Home Workforce
Setup and Support Helpdesk for Remote Workers
Progent has 20 years of experience helping small and medium-size businesses to design, deploy, tune, administer, and debug computer networks that support a remote workforce.
Microsoft Certified Expert Dynamics GP Custom Software Consultants
Dynamics GP Custom Software Technical Support Services
Progent's background delivering Microsoft .NET services and Microsoft SQL Server consulting, and Progent's application development experience with VBasic, XML, and other developer platforms make it possible to design custom mission-critical programs and eCommerce solutions that integrate seamlessly with Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting services can show you how to design reports that allow you to track your business more effectively, turning raw data into useful understanding of your company and customers.
System Center Operations Manager Integration
Consultants System Center MOM
Mid-sized businesses can derive all the benefits of System Center Operations Manager 2007 and have quick access to Progent's Microsoft and Cisco Premier IT support experts. Thanks to Progent's economically priced network service packages, medium-size organizations can select a simple co-sourcing package built around Microsoft Operations Manager 2007 with network monitoring, proactive warnings, comprehensive reporting, Help Desk Call Center, and online troubleshooting. For businesses with mission-critical applications who need non-stop networking, Progent can provide a comprehensive 24x7 outsourcing solution. Progent offers expertise in Operations Manager to offer mid-size company networks world-class reliability, security and performance.
Solaris Cybersecurity Company
24x7x365 Solaris Protecting
If your company operates a Sun Solaris network or a mixed-platform computer system, Progent's CISM and CISSP-certified security specialists can help your whole enterprise in a broad range of security areas including security administration procedures, security architecture and models, access management systems and techniques, applications development security, business processes security, physical security, communications, network and Internet security, and workplace recovery planning. CISM and ISSAP stipulate the basic skills and worldwide standards of performance that information security professionals are expected to master. These accreditations give IT management the assurance that consultants who have earned their CISM or ISSAP certification have the experience and theory to offer world-class security management and consulting help.
Conti ransomware hot line Technology Professional
Egregor ransomware hot line Specialists
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can assist you to halt the spread of an ongoing ransomware attack. Call 800-462-8800
Cisco Virtual Private Network Technical Support
Remote Access Network Consulting
Cisco's security and remote access technology for small organizations represent a complete range of manageable security solutions to help protect your wired and wireless information system. Cisco's Virtual Private Network line includes switches, firewalls, intrusion detection systems and VPN appliances. Progent's expert staff of consultants includes experienced engineers with Cisco Certified Internetwork Expert and CCNP qualifications who are able to help your organization to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security technologies that fit most closely with your company objectives.
Solaris-Windows Migration
UNIX Migration Consultants
Progent can help you to plan and implement an efficient transition from a Solaris-powered IT environment to a network powered by Windows and capable of supporting Microsoft's popular office productivity suites, commercial applications, and software development tools. Progent's Solaris, Windows and Cisco consultants and application experts can assist you to guard your data and minimize productivity disruption by developing an efficient transition strategy that preserves your existing investments in Solaris application and technology. UNIX-to-Windows migration consulting services available from Progent include evaluation of existing environment, transition strategy and validation, MS Exchange migration support, data and application software migration, and server and media transition and consolidation.
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Site Survey Troubleshooting
Cisco DNA Center IT Services
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 Wireless Access Point consultants can provide affordable remote and onsite help for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).
SharePoint Server Consultant Services
Windows SharePoint Services Consultants
Progent's Microsoft-certified consultants offer organizations of any size consulting, technical support, and application development services for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise solution that utilizes web-based technology for intelligently connecting people, teams and data. SharePoint provides a common location for your workers or customers to connect to, manage, share and manipulate relevant information, files, and applications and to interact with other people. SharePoint allows quicker and better decisions, more efficient sharing across teams and more streamlined business practices. Windows SharePoint Services connect workers, customers, workgroups and major tasks with the knowledge they've created in a manner that makes data easy to locate, download and re-use. Progent's SharePoint experts can assist your organization to support your current SharePoint solution or upgrade to the current release of SharePoint Server or to SharePoint Online.
Top Quality ASA and PIX Firewalls Outsourcing
Firesight Engineer
Progent's experienced Cisco IT security consultants offer expert PIX and ASA Firewall consulting services covering infrastructure design, integration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewall products delivers strong user and software policy enforcement, mutlivector attack protection, and secure access services. Ranging from compact, plug-and-play desktop devices for small and home offices to modular enterprise-class appliances, Cisco PIX Firewall and ASA Firewalls provide a high level of security, high throughput, and high availability for IT systems of all sizes. PIX and ASA Firewalls are based on a hardened, purpose-built operating system, eliminating common OS-specific security gaps.
