Columbus Consulting Services for IT Service Firms
Seamless Short-Term Support Team Help
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in Columbus
Progent's consulting services for IT service organizations in Columbus Ohio enables you to provide your clients Progent's consulting expertise and Help Desk support using your brand as a transparent supplement to your regular IT services team. These services can ease the way for you to grow your revenue, flesh out your service offerings, satisfy your customers, and increase your bottom line.
Progent's nationwide team of network infrastructure engineers, desktop support technicians, network admins, and data security professionals have worked as transparent expansions to the IT groups of some of the world's biggest IT support businesses. Progent's breadth and depth of expertise allows you to broaden the scope of your IT service practice, and Progent's close integration with your support team lets you strengthen and preserve your branding.
Progent is an IT consulting company with 20 years of experience providing remote consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any independent IT support company in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)
Using Progent's Services Under Your Branding
Progent's consulting program for IT service organizations features transparent resale to your customers of professional services. Progent invoices you directly and performs under your instructions to provide your clients support services under your branding. In addition, Progent has an affordable Off-hours Support Service for customers who require access to 24x7 technical support.
Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the heart of a successful IT Call Center. But full-featured ticketing systems are not only costly to license and staff, but also a hassle to configure and maintain. Small or niche IT support providers rarely have the required financial or human resources. Progent's Service Desk and ticketing solution offers IT service firms an economical way to retain their custom branding while providing their clients responsive desktop support built around an advanced ticketing system and reinforced by fast escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing program for IT support firms leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing system. The features offered with Progent's Help Desk and ticketing solution enable you to expand your support workload, the diversity of technical issues your company can take on, the number of locations you can serve, and your hours of availability.
Key features of Progent's Service Desk and ticketing program for IT service companies include:
- Progent's remote desktop support group delivers Level 1 end user support with 1-hour SLA to commence work during normal business hours.
- Normal service times are from 5am to 7pm PST, five days a week.
- Extended hours support is offered at extra cost.
- Optional onsite service in major metro areas is available across the country at additional cost.
- You keep complete control of your customers and billing.
- Your clients submit service requests via your branded web portal, a toll-free phone number, or by sending a message to your assigned email address.
- Every end user request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified online while they are active.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for network service firms allows you to act as a single source for virtually all technical guidance and troubleshooting your clients may need. You can grow your team and strategic in-house competencies at your own pace without being forced to turn down new business owing to a lack of expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent acts as a seamless extension of your in-house support group, responding to your direction, and invoices your firm rather than your client.
- Granular Billing: Progent bills on a per-minute basis to reign in costs.
- Extensive Reporting: Progent uses an enterprise-class service documentation platform to ensure that all IT services performed are thoroughly described. This allows your IT support organization to shift service assignments to internal consultants when you have sufficient staff and relevant technical skills.
- Safely Grow Your Service Business: You can quickly and efficiently take on more opportunities outside your main areas of excellence and open new geographies without exposure to the risks involved with increasing your full-time staff too quickly.
- Strengthen Your Brand: You can solidify your positioning as a comprehensive IT service firm by offering more services to more customers using your own brand.
- Flesh Out Your Services Portfolio: Progent offers top-tier support in a wide range of technologies and can act as a dependable reservoir of skills for growing your IT support business.
- Rapid Problem Escalation: Thanks to a sizable roster of high-level IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
- Make Your Clients Satisfied: Happy clients are loyal. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek help outside the fold.
- Remote Technical Support Professionals: For 20 years, Progent has delivered online network support ranging from Call Center services to high-level consulting. Effective online support cuts costs while delivering quick solutions.
- Top Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Columbus, Ohio Organizations
Progent's nationwide roster of certified engineers offers Columbus, Ohio organizations a wide range of remote technical guidance and debugging services. Areas of expertise offered under Progent's reseller program for network service firms include:
- Exchange 2019 Consulting
- Microsoft Exchange 2016 Integration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Upgrade Consulting
- Windows 10 Configuration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure AD Planning
- Microsoft 365 Configuration
- Dynamics GP (Great Plains) Consulting
- Azure, Amazon AWS, Google Cloud Platform
- Online IT Technical Support
- Teleworker Integration
- Cisco Network
- Juniper Expertise
- Cisco Routers Integration
- Security and Compliance Expertise
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Call Center Services
- Desktop Support
- Colo Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Expertise
- Virtual Server Management
- Hyper-V Configuration
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Expertise
- iPhone and Android Management
- iPhone Integration
- Google Android Phone Support
- Ransomware Defense/Recovery
- Data Backup/Restore Solutions
- Cisco IP Voice Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi Access Point Configuration
- Wi-Fi Site Surveys
Find Out More Details About Progent's Reseller Program for IT Service Providers in Columbus, Ohio To learn more details about Progent's consulting program for network service firms in Columbus, Ohio, call 1-800-993-9400 or see Contact Progent.
An index of content::
24/7 Juniper SSG Series Firewall Security Consultants
Juniper SSG Series Gateway Network Security Testing
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Microsoft Windows 2000 IT Consultant
24 Hour Windows 2000 Server Network Consulting
Progent's Microsoft-certified Windows 2000 Server consultants can provide computer support and IT consulting services for the complete family of Microsoft .NET Servers, Windows 2000 Server, and Microsoft Windows Server 2003. Progent's Windows 2000 Server integration, update, and troubleshooting offerings include system planning, installation, documentation, on-site and off-site support, Help Desk outsourcing, professional security consulting, turn-key outsourcing, and economical co-sourcing.
24-Hour Microsoft Windows 2000 Professional
Support Outsourcing Microsoft Windows 2000
Progent's Microsoft-certified Windows 2000 Server experts can provide network support and IT consulting services for the complete family of .NET Servers, Windows Server 2000, and Windows Server 2003. Progent's Microsoft Windows Server 2000 integration, optimization, and support offerings include network planning, installation, documentation, local and remote support, Call Center outsourcing, expert security consulting, full service outsourcing, and cost-effective co-sourcing.
Exchange 2016 Collaboration Computer Consultant
Remote Troubleshooting Exchange 2016 Office 365 integration
Progent can assist your business in any and all phases of your migration to Microsoft Exchange 2016 such as planning high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange Server and Windows Server 2012 R2; moving mailboxes; Hyper-V design; specifying storage capacity required for your virtual machines (VMs), databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web.
Online Support Services SharePoint 2019 Migration
SharePoint 2019 Microsoft Flow Online Troubleshooting
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts offer economical remote and on-premises expertise, software development, and debugging services for organizations of all sizes who intend to upgrade to SharePoint 2019 or SharePoint Online from earlier versions of SharePoint. Progent can help customers plan and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines local and cloud-based components into a cohesive information management system.
Biggest SharePoint Server Technology Consulting
Microsoft Office SharePoint Server 2003 Specialist
Progent's Microsoft-certified experts offer small and medium sized businesses computer consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for efficiently connecting people, groups and data. SharePoint Portal Server offers a central spot for your workers or customers to connect to, manage, share and interact with relevant information, documents, and applications and to interact with other people. It enables faster and better decisions, more efficient access across groups and more economical business processes. The main objective of SharePoint Server is to bring together, in a productive way, all of the many sources of information available inside and without an organization. Windows SharePoint Services connect employees, customers, workgroups and projects with the data they've created in a way that makes data convenient to locate, download and re-use.
Progent Management System Engineers
Progent's Management Team Small Business IT Consulting Group
Progent's management team consists of seasoned veterans with decades of experience providing computer consulting, technical support, and strategic information system planning to businesses ranging from small offices to Fortune 500 companies. Great service requires great personnel, and Progent stands out by having assembled a management staff able to provide customers with the best service value in the industry.
Supplemental Service Desk Cost Savings Support Services
Biggest Shared Computer Support Help Desk Costs Outsourcing
Progent's Help Desk management and co-management service programs help businesses to cut costs and enhance productivity.
Hyper-V 3.0 Virtual Professionals
Microsoft Hyper-V 3.0 Server Virtualization Professional
Microsoft Windows Server 2012 R2 Hyper-V improves server virtualization in key areas including multitenancy, flexible network infrastructure, cloud readiness, expandability and throughput, and fault tolerance. Progent's Microsoft-certified consulting experts can help your business to benefit from Hyper-V to install and maintain virtual servers to reduce IT costs and enhance productivity.
Network Assessments Cisco Planning
Cisco Security Networking Consultant
Progent's Cisco certified networking consultants have extensive background helping Internet Service Providers to architect, implement, administer, optimize, and debug fault-tolerant, scalable connectivity solutions suitable for shared public networks.
SentinelOne Ransomware Recovery Professional
SentinelOne Singularity Control Integration Specialist
Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management platform that incorporates machine learning technology and expert services to provide comprehensive endpoint detection and response (EDR).
Consulting Hourly Rate IT Consulting Company
Consultant Price Small Business Computer Consulting Firm
Progent's pricing model is to charge for phone service and on-site visits per minute. Consequently, you are billed just for received services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no monthly commitment for support services delivered during normal working hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity does away with big bills for quick solutions so you won't be tempted to allow minor problems to stay unaddressed.
Microsoft SQL Server Consultants
SQL 2008 Reporting Services Development
SQL Server 2005 delivers powerful, standardized tools to IT professionals and information workers, lessening the difficulty of designing, integrating, managing, and accessing enterprise information and analytical programs on platforms ranging from handheld devices to corporate data networks. The complexity and integration demands of Microsoft SQL Server 2005 call for a network consultant with real-world expertise and wide knowledge in planning and deploying information-based, end-to-end business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.
Automatic Network Diagrams Computer Consulting
ProSight Remote Infrastructure Monitoring Online Troubleshooting
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that require critical updates, or isolating performance issues.
Colbolt Linux Troubleshooting
Colbolt Linux Engineer
If you are developing UNIX or Linux software in an environment that includes Microsoft Windows-based servers, desktops, and office productivity products, Progent offers full-service information technology outsourcing that frees you to focus on your field of strategic expertise while avoiding the constant distraction of maintaining your business network. Through the use of automated network monitoring and by delivering remote and in-person support when your business needs it, Progent represents an affordable way for supporting an IT network that features excellent dependability, security, and performance. Progent's UNIX/Linux developer support offerings feature full-service information technology outsourcing, virtual server infrastructure, remote and on-site service and troubleshooting, network monitoring, and Helpdesk support.
Exchange 2003 Server Upgrade Remote Support
Remote Troubleshooting Microsoft Exchange
Progent's Microsoft certified consultants can show you how to design and deploy a smooth in-place Exchange Server 2003 upgrade strategy that avoids productivity downtime, simplifies ongoing support demands, and makes your Exchange 2003 Server easy to manage. For complex multi-server or multi-location migrations, Progent has the experience to complete your move quickly and economically. Progent's Microsoft Exchange Server 2003 support, repair, and design offerings include assistance with the integration of third-party enhancements of Exchange 2003 Server that are in keeping with your business needs.
Windows 2003 Cluster Server Help and Support
CISSP Certified Expert Zero-downtime Network Network Engineer
Progent's Disaster Recovery/Business Continuity (DR/BC) consultants have extensive backgrounds assisting small and mid-size organizations to reduce network downtime by providing cost-effective online consulting services for disaster recovery/business continuity (DR/BC) planning, fault-tolerant IT infrastructure, backup/restore systems, and transparent maintenance. Progent's business continuity consultants can help your company to plan and test a sensible business continuity strategy that aligns with your business needs and IT budget. Progent's disaster recovery specialists can help you to design, implement, and support fault-tolerant technologies such as non-stop Internet access, virtualized servers, fail-over clustering, network load balancing, continual online backup, and geographically dispersed data centers.
Onsite Technical Support Meraki MR32 Access Point
Meraki 802.11ac AP Migration Network Consultants
Progent's Cisco Meraki wireless access point consultants offer online and onsite support services to assist organizations of any size to plan, install, maintain, upgrade or repair Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can assist your business to configure and support Cisco's Meraki-based Wi-Fi networks for environments that can range from a telecommuter's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also help you to integrate other Cisco technology such as switches, ASR routers and ASA firewalls to build a cohesive ecosystem that delivers identical access, performance, security compliance, manageability and availability for wired and Wi-Fi clients regardless of their location or device.
Microsoft Certified Server Help
Microsoft Certified Partner Small Business IT Outsourcing Firms
Progent is a Microsoft Certified Partner with special competencies that include Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the highest customer satisfaction and enjoy the closest working relationship with Microsoft. The knowledge, skills, and dedication needed to earn the status of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to provide your business more complete technical solutions for your IT system.
Dynamics GP Development Professionals
Dynamics GP Continuum Consult
Progent's background providing Microsoft .NET services and Microsoft SQL Server consulting, and Progent's application development experience with VBasic, XML, and other developer platforms make it possible to design custom line-of-business applications and eCommerce environments that operate seamlessly with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains reporting consultants can help you design reports that allow you to track your business more effectively, turning raw information into useful insights into your company and customers.
Microsoft 365 PowerPoint Integration Setup and Support
Immediate Microsoft 365 Teams Integration Support and Setup
Progent can help you to understand the wealth of subscription options available with Microsoft 365, previously called Office 365, and configure your network with Microsoft 365 in a way that delivers top business value. Progent supports cross-vendor networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also help you to create and maintain hybrid ecosystems that transparently combine local and cloud-based resources.
Aironet 802.11ac AP Migration Computer Engineer
Aironet 802.11ac AP Migration Online Help
Progent's Cisco certified Wi-Fi consultants can provide affordable online and onsite support for both end-of-life and current 802.11ac Aironet Wi-Fi access points and Progent can assist you to plan and maintain Wi-Fi environments that incorporate indoor and outside/industrial Aironet access points.
Catalyst Wireless Access Point Troubleshooting
Catalyst Wi-Fi 6 and Wi-Fi 6E Access Point Help and Support
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E Wireless Access Point experts can provide economical online and onsite help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
8540 wireless controller Remote Technical Support
Remote Support Services 5520 wireless controller
Cisco's {Catalyst wireless controllers simplify the management of Wi-Fi networks by unifying the provisioning and management of Wi-Fi access points, optimizing wireless throughput by limiting the effect of radio frequency congestion, enhancing Wi-Fi uptime with fast failover, and strengthening data security by detecting cyber threats and analyzing traffic content according to user type and locale. Progent's Wi-Fi consultants can assist your business to configure Cisco wireless LAN controller appliances to manage and monitor Wi-Fi LANs of all sizes. Progent can assist you to administer and troubleshoot your existing Cisco Wi-Fi solution or carry out a smooth upgrade to Cisco's modern wireless controller technology.
IT Services Network Device Configuration Management
Consulting Services Automatic Network Infrastructure Diagrams
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that need important updates, or isolating performance problems.
24x7 Failover Clustering Windows 2012 Integration Services
Windows 2012 Cluster Shared Volumes Consulting
Progent's Microsoft-certified failover clustering consultants can help you to assess the advantages of adopting Microsoft Windows Server 2012 failover clustering to build an advanced fault-tolerant/disaster recovery strategy, assist your organization to plan and deploy a Windows Server 2012 environment, deliver online and on-premises consulting services and engineering support for failover clusters that include physical servers or virtual ones, and help you to centralize the administration of failover clusters.
Emergency Windows Server 2012 R2 Security Engineer
Windows Server 2012 R2 Support Services
Progent's certified professionals can help you to assess the business value of Windows Server 2012 R2 for your company, develop test environments and migration plans, tune your infrastructure for local, multi-location, cloud-based, and hybrid environments, train your IT management team, create a corporate-wide security plan, automate network administration, help with application development, and build and test a disaster recovery/business continuity plan.
Non-stop Load Balancing Online Technical Support
CISA Certified Security Expert Network Load Balancing IT Consultant
Progent offers fault tolerant load balancing support that addresses network load balancing, load balanced program, LAN/WAN infrastructure routing, and content dispatching technology such as Cisco Content Engine. fault tolerant load balancing technologies for which Progent can provide consulting services include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Content Engine and LocalDirector 400 series, and F5 Networks 3-DNS.
