Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Columbus
Progent's consulting services for network service firms in Columbus Ohio allows your company to offer your customers Progent's consulting and Help Desk support using your brand as a transparent supplement to your in-house IT services group. This can ease the way for you to grow your revenue, close gaps in your service catalog, create happy clients, and improve your bottom line.
Progent's nationwide roster of network infrastructure engineers, desktop integration and troubleshooting technicians, network admins, and cybersecurity professionals have acted as seamless adjuncts to the IT groups of some of the world's biggest IT service businesses. Progent's breadth and depth of expertise enables you to add to the capabilities of your IT support practice, and Progent's transparency helps you elevate and preserve your company's brand.
Progent is a network consulting firm with 20 years of experience providing online consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network experts of any private IT services company in the world. Progent has provided online IT support and advanced consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)
Reselling Progent's Services Under Your Branding
Progent's consulting program for network service organizations offers seamless resale to your customers of world-class services. Progent invoices your firm exclusively and performs under your direction to provide your clients support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for clients who need 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are the enabling technology behind an efficient IT Call Center. But full-featured ticketing platforms are not just expensive to license and staff, but difficult to configure and manage. Smaller IT support providers seldom have the required financial or human resources. Progent's Call Center and ticketing program offers IT service organizations an affordable way to keep their custom branding while delivering their clients responsive desktop support built around a best-of-breed ticketing system and supplemented by fast escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing solution for IT service firms takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The features offered with Progent's Service Desk and ticketing solution enable you to increase your support workload, the diversity of technical issues your firm can take on, the number of geographies you can serve, and your overall availability.
Key features of Progent's Service Desk and ticketing program for IT service organizations include:
Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service providers allows your support team to act as a single source for practically all IT expertise your clients may need. You can build your staff and core IT skills at your own pace without being forced to decline new business due to a lack of in-house expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for IT Service Firms include:
Progent's Practice Areas for Columbus, Ohio Businesses
Progent's veteran team of certified engineers offers Columbus, Ohio organizations a wide array of remote consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:
Find Out More Details About Progent's Consulting Program for Network Service Firms in Columbus, Ohio For additional details about Progent's consulting support for network service organizations in Columbus, Ohio, call 1-800-993-9400 or see Contact Progent.