Columbus, GA Remote Help from World-class Computer Network Troubleshooting Consultants
Progent's computer troubleshooting services can deliver your Columbus, GA business cost-effective and consistent support from enterprise-class network engineers. By providing network consulting service when you require it, providing specialized knowledge for vital applications, delivering value-added support such as 24x7 network monitoring, and charging only for services you receive, Progent gives your Columbus, Georgia company an affordable solution for optimizing the business value of small office information systems. Whether you maintain an on-premises datacenter, connect to cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart way for businesses to create and support a reliable and secure information system and to have fast access to the skilled consulting typically available only to businesses who are able to set up a sizeable in-house IT staff.
Columbus Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Columbus Metro Area.
Progent locations in the Columbus Metro Area
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your internal IT support group. Co-sourcing can save money and help meet schedules for major IT initiatives such as application development, disaster recovery preparedness, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition provide the services of accredited consultants to help your company to design and implement a sensible cloud strategy.
Primary Products and Technologies Supported by Progent for Office Networks in Columbus, Georgia
Progent's team of world-class support professionals provides help for all aspects of information systems found in businesses of any size. Practice areas supported by Progent in and around Columbus include:
Service Delivery Options Available for Columbus, Georgia Companies
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for providing IT support services is based on the Call Center operational structure common to larger IT support organizations. Progent's Contact Center Support Model ensures fast response, thorough activity records, reliable follow-up, and strict expense monitoring for an array of network service delivery modes that include online repairs, onsite help, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can assist customers to analyze and fix network issues without the expense or time loss of in-person support visits. The background of Progent's IT engineers makes it possible to resolve most network problems rapidly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible registration process for first-time customers to address urgent network problems and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out more information concerning Progent's remote network troubleshooting services.
- On-site Service
Progent provides onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote service experts to deliver small companies the ideal combination: on-premises support technicians when you require them plus the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business application programmers. The response time for on-site service visits is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more details about how to register for Progent's in-person network support.
- Help Desk Call Center
Progent's Help Desk Call Center Outsourcing Services are intended for all businesses who require prompt and dependable access to a professional Help Desk with efficient telephone support, online repair capability, and sufficient technical strength for all needed problem escalation. Since small and midsize businesses typically have limited IT budgets and can spare scant management bandwidth for handling IT support, Progent's Help Desk Call Center Services could be the most efficient way to make sure that business computer networks are always productive. Learn more concerning Progent's Help Desk outsourcing services.
- IT Consulting Expertise
Progent provides small and midsize companies affordable availability of world-class consultants who can provide help with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, network protection consulting, non-stop it system design, server virtualization strategies, plus integration, programming and support for small business programs including accounting, ERP, management reporting, sales automation, and productivity suites. Progent can help with short-term projects such as site moves and major system migrations, extended projects such as management analytics software development and support, database software programming and DBA services, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and network administration, or urgent response like disaster recovery and virus removal.
- Application Hosting
Progent can host key applications such as Exchange Server and Microsoft SQL Server to provide small and midsize businesses with higher levels of availability, protection, and performance than is feasible with the class of internal data center that is achievable for most small businesses. Because Progent uses the same facilities that support the gear of some of the world's biggest information technology companies, Progent can eliminate the investment in building and maintaining the infrastructure needed for enterprise-class cooling, power backup, and uninterruptible Internet access. For managed applications, Progent can also ensure that patches and revisions stay current, protection and performance is continually tracked, and systems are regularly archived and available for full and prompt recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for the entirety of a small organization's production servers in an environment that not only provides the top degree of availability and scalability but that is also easy for clients to transfer to another service firm or to bring internally when your business situation calls for it. Progent's Private Cloud hosting is based on mature virtualization technologies that permit companies with mixed networks to save dramatically on the expense of capital equipment, system support, and IT management while getting world-class reliability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered package, can support the multi- OS and loosely standardized networks typical of small companies, and retains ownership of the licenses in the client's possession so that moving to a new virtual host is quick, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still offering all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent offers advanced online support to help organizations of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that combine local IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the entire threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and debug their connectivity hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of top data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your Progent consultant so all looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated collection of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance experts can provide a company-wide view of system protection and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help companies comply with business standards and government regulations for network data security and incident reporting.
The scope and size of Progent's engineering team offer a unique array of advantages to organizations wishing to maximize the productivity of their information network within a realistic budget. These advantages include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional experience, at the front lines of IT service, performing a wide range of IT tasks for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its support team. This ensures that you get not just world-class technical help, but also a support engineer with field-tested methods for resolving real-world IT problems rapidly.
Learn additional information about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to charge for online support and on-premises help by the minute. As a result, you are invoiced only for received services. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no sign-up charge and asks no retainer for support services delivered during regular business hours. Many service organizations impose substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity eliminates major bills for fast repairs. An additional advantage of by-the-minute invoicing is that customers will be less tempted to allow simple problems to fester until they become big ones.
Find out more about Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small service organizations who provide minimal documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation sent by every consultant to each client. The discipline of documenting and organizing service records results in more efficient service and eliminates a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
Learn more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent faces few competitors. Small businesses who utilize independent service providers or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, secure, and productive.
Find out more details about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Columbus, Georgia company needs to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Network Support
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).