Columbus, Georgia Microsoft and Cisco Premier Certified Consulting Firm

Support Delivery Alternatives Available for Columbus, Georgia Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable IT services for technical support, system architecture, and network administration. Progent's paradigm for providing computer support services is built on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Mechanism ensures fast support, thorough service records, dependable follow-through, and strict expense monitoring for a range of IT service delivery alternatives that include online troubleshooting, on-premises help, and high-end consulting.

• Online Service
  Progent’s Technical Response Center (TRC) offers emergency and scheduled online support for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can assist clients to analyze and repair network problems without the expense or delay of on-premises support calls. The background of Progent's IT consultants allows them to handle most IT problems rapidly. For the most complex problems, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based registration process for new customers to accommodate urgent situations and Progent bills per minute with zero startup charges or minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Learn additional information concerning Progent's remote network troubleshooting services.

• Onsite Support
  Progent offers on-site technical assistance for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in conjunction with Progent's online service experts to give small and midsize companies the ideal combination: hands-on support professionals when you need them as well as the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The response time for on-site service visits is typically less than one business day. There is no start-up or retainer fee for registering as a Progent client for onsite service. Learn more concerning how to register for Progent's onsite computer service.

• Help Desk Call Center
  Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging problems. For details, see Online Help Desk Services for Small Businesses.

• IT Consulting Services
  Progent offers small and midsize companies affordable access to enterprise-class consultants who can deliver help with critical products and technologies such as
• Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection consulting, high availability it system engineering, server virtualization solutions, plus configuration, customization and training for small business software including financials, ERP and MRP, management reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects such as office relocations and massive system upgrades, extended projects like business analytics software development and support, database software development and administration support, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system administration, or urgent response like data restoration and malware removal.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting provides complete hosting services for all of a small organization's production servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is in addition convenient for clients to transfer to another service provider or to bring internally if your business situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that permit companies with mixed environments to save dramatically on the expense of hardware, system maintenance, and IT administration while getting world-class availability and an unparalleled level of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered package, can handle the mixed- platform and non- standardized networks typical of smaller businesses, and retains ownership of the software in the customer's possession so that moving to a different virtual system is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.

• Hybrid Cloud Planning and Integration Services
  Progent offers expert online consulting support to help companies of any size connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the complete malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Unified Endpoint Security
  Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

• ProSight DPS: Managed Backup
  ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical files, applications and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to provide centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

• ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so all looming issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Columbus, Georgia Small Businesses
Progent's size, breadth and depth of information technology skill, and experience with enterprise network support enable small and midsize businesses to avoid the problems associated with excessive dependence on thinly staffed support firms or individual engineers.

Working with Progent's Experts allows your business to:

• Avoid Over Reliance on Individual Consultants
  For network services, small companies sometimes depend heavily on independent consultants. Though individual support engineers carry lower overhead than more substantial support organizations and can afford to bill nominally lower rates, they are sometimes too busy to respond quickly to urgent situations. If an independent consultant is occupied with different client, ill, on travelling, or in class, the lack of replacement staff may require your business to wait for help during a crisis. As your small business grows, system downtime or problems with line-of-business programs become more costly. The dollars you believed you were conserving on an independent consultant can be eaten up fast because of lost output. In addition, when independent engineers confront unfamiliar problems, the unavailability of a large consulting group to rely on for assistance requires them to train with the meter running while your company winds up footing the costs for their continuing education.

• Have Access to Expertise in Complex IT Issues
  Many smaller service firms or independent engineers specializing in small business network consulting are capable of delivering connect-the-dots fixes but don't have the seasoning to deal efficiently with complex network configurations with mixed platforms, many locations, VoIP systems, mobile clients, integrated financial and analytical applications, data-driven web sites, and specialized line-of-business software. Progent's experience with global enterprises and Progent's large staff of experts can be valuable to your small business because big-company networks are by nature complex, support issues demand in-depth understanding of in numerous technical areas, and reaching an acceptable degree of stability, reliability, and protection requires enterprise-proven processes.

• Create a Solid Foundation for Growth
  Small companies often begin with an IT system implemented on a tight budget. Lacking a solid architecture, a series of ad hoc fixes often get piled on top of a weak structure. As a company evolves, reliability and expandability problems can undermine the success of the business. Such environments require thorough assessment, smart business planning, and in-depth experience to upgrade to an IT environment that can act as the reliable foundation to handle current business needs and support downstream growth.

• Team with Solution Providers, Not Product Vendors
  Small companies need direction and insight to navigate through an ever more complex array of technology alternatives available for enabling growth and improving efficiency. They do not need a network engineer or service organization that attempts to promote products. Progent avoids conflicts of interest by not selling any products. Progent provides consulting and services exclusively. This allows Progent to align consulting support services with the real needs of customers. Mixing IT support and product selling can result in a conflict where the proposed solution is built around a preselected technology instead of being driven by the actual requirements of a customer.

How to Contact Progent
In case your Columbus, Georgia company wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Assistance
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).