Columbus, Georgia Microsoft and Cisco Certified Consulting Firm

Support Delivery Options for Columbus, Georgia Companies
Progent has a variety of options for providing small companies with cost-effective IT services for technical support, system architecture, and network management outsourcing. Progent's model for delivering IT support services is built on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Contact Center Service Mechanism promotes rapid response, thorough service documentation, dependable follow-up, and tight cost control across a range of IT service delivery modes that include online troubleshooting, onsite help, and high-end consulting.

• Remote Support
  Progent’s Technical Response Center provides urgent and routine online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service professionals can assist customers to analyze and repair network problems without the cost or time loss of travel for onsite service visits. The background of Progent's network consultants makes it possible to resolve the majority of IT problems quickly. For complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible signup procedure for first-time customers to address urgent network problems and Progent bills by the minute with no startup fees or time minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out more details concerning Progent's online computer support services.

• Onsite Service
  Progent provides onsite technical support for signed-up clients in larger cities in the U.S. Progent's onsite service personnel can work in conjunction with Progent's online service experts to deliver small businesses the ideal combination: hands-on service technicians when you require them as well as the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business software developers. The wait time for on-site support calls is typically less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite service. Find out more details concerning why to register for Progent's onsite network service.

• Help Desk Call Center
  Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex issues. To learn more, visit Online Help Desk Services.

• Co-managed Help Desk Services
  Progent’s Help Desk Co-management services make it possible for your business to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution based on the top professional services automation platform for handling service requests, ticketing, ownership, status tracking, and reporting. For more information, see Progent’s Help Desk Co-management services.

• Consulting Services
  Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can provide assistance with critical technologies such as
• Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network protection consulting, non-stop it system engineering, virtualization strategies, plus integration, programming and support for small business software such as accounting, ERP and MRP, business analytics, sales automation, and office productivity suites. Progent can help with one-shot projects such as site moves and major system upgrades, extended projects like upgrading an older MRP system to a modern Microsoft Dynamics 365 package, relational database software programming and administration support, and web design, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and network management, or urgent response such as disaster recovery and virus cleanup.

• Network Infrastructure Support Services for Telecommuters
  Progent can help small and mid-size companies to design, implement and debug the infrastructure needed to support work-from-home employees. Areas of infrastructure for which Progent's experts can deliver guidance include secure and convenient VPN connections, Virtual Desktop Infrastructure platforms, router integration, wireless network design and implementation, and robust Internet connectivity. For details about Progent's network infrastructure support services for telecommuters, go to network infrastructure consulting expertise for telecommuters.

• Private Cloud Hosting
  Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the top degree of availability and expandability but that is in addition simple for clients to transfer to a different support firm or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting is founded on mature virtualization techniques that allow companies with multi-vendor environments to benefit dramatically on the expense of capital equipment, system maintenance, and network management while achieving world-class availability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered solution, can support the mixed- OS and loosely standardized networks typical of small companies, and keeps ownership of the licenses in the client's possession so that moving to a different virtual system is fast, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still providing all the savings related to SaaS hosting services.

• Hybrid Cloud Planning and Integration Support
  Progent offers advanced online support services to help businesses of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.

• ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the entire threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
  Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Cloud Backup
  ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, apps and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to deliver web-based management and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

• ProSight LAN Watch: Server and Endpoint Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your Progent consultant so any potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup system that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity applications used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more complex collection of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-Premier security experts, CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance experts can provide a business-wide perspective on network security and can help with complex security projects like SIEM solutions to help enterprises meet business standards and government mandates for network data security and reporting.

The scope and depth of Progent's consulting staff offer a powerful set of benefits to customers trying to increase the productivity of their IT system within an affordable budget. These advantages include:

• Best Industry Service Methodology
  Progent’s staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional background, in the trenches of IT support, performing a wide variety of IT projects for a large mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This means that you get not just expert technical skills, but also a support engineer with field-tested approaches for solving actual IT problems rapidly. Find out more concerning Progent's best practices for network consulting.

• Efficient Pricing Structure
  Progent's pricing model is to charge for phone service and in-person help by the minute. As a result, you are invoiced just for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for services delivered during regular working hours. Many service firms demand large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity avoids major bills for fast solutions. Another advantage of granular invoicing is that clients won't be inclined to permit minor issues to fester until they become major ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

• Full Documentation of IT Services
  Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small service organizations who offer scant documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each staff member to every customer. The practice of documenting and organizing service activity results in more efficient service and avoids a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their scope, Progent can concentrate on providing high-value services where Progent faces little competition. Small businesses who utilize freelance service providers or who maintain internal support staffs gain when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, protected, and productive. Learn more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Columbus, Georgia company wants to get in touch with Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Remote Network Assistance
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).