Columbus, GA Remote Support from World-class Network Service Professionals
Progent's computer network troubleshooting services can provide your Columbus, GA business cost-effective and reliable support from enterprise-class information technology engineers. By providing network consulting service when you need it, offering advanced expertise for vital applications, offering unique services such as 24x7 network monitoring, and charging only for services you use, Progent gives your Columbus, Georgia company an affordable solution for maximizing the profitability of small office information systems. If you maintain an onsite system, connect to cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations to build and maintain a robust and safe information system and to have quick access to the skilled consulting ordinarily available only to enterprises who are able to set up a large in-house IT group.
Columbus Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Columbus Metro Area.
Progent locations in the Columbus Metro Area
For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your in-house IT service personnel. Co-sourcing can save money and help meet schedules for major projects such as software design and development, disaster recovery preparedness, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition offer access to accredited experts to help your business to design and implement your cloud strategy.
Core Practice Areas Serviced by Progent for Office Networks in Columbus, Georgia
Progent provides the support of accredited consultants for all facets of business network technology found in small and midsize companies. Technologies serviced by Progent include:
Support Delivery Alternatives for Columbus, Georgia Businesses
Progent has a variety of alternatives for providing small companies and local governments with affordable computer services for technical support, system architecture, hosting services, and IT management. Progent's model for providing network support is built on the Help Desk Call Center operational structure common to larger IT groups. Progent's Helpdesk Service Model ensures rapid response, comprehensive activity documentation, dependable follow-through, and strict cost monitoring across an array of network support delivery modes that include online troubleshooting, in-person support, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center offers urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified service professionals can assist customers to troubleshoot and fix network issues without the cost or time loss of on-premises support calls. The experience of Progent's network engineers allows them to resolve the majority of IT problems quickly. For the toughest problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based registration procedure for new clients to address emergency network problems and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn more details concerning Progent's online network support expertise.
- On-site Service
Progent provides onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's remote service engineers to give small and midsize companies the ideal combination: in-person service technicians when you need them as well as the remote help of Progent's worldwide staff of network consultants, security professionals, and business application developers. The response time for in-person service visits is typically under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more concerning how and why to register for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems. For details, refer to Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small and midsize companies affordable availability of enterprise-class consultants who can provide assistance with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection consulting, high availability network consulting, server virtualization solutions, plus configuration, programming and training for business applications such as accounting, ERP, reporting, sales automation, and office productivity software. Progent can provide assistance with short-term projects such as site moves and massive system upgrades, extended initiatives like business information software programming and customization, database software development and DBA services, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or emergency services such as data restoration and virus cleanup.
- Application Server Hosting
Progent can host vital business applications such as Microsoft Exchange Server and Microsoft SQL to provide small businesses with higher degrees of reliability, protection, and performance than is feasible with the class of in-house data center that is realistically affordable for the majority of small businesses. Because Progent uses the same data centers that host the equipment of many of the world's largest information technology companies, Progent can eliminate the expense of creating and managing the infrastructure needed for enterprise-class environmental control, power backup, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and revisions stay current, security and performance is continually monitored, and systems and data files are consistently backed up and ready for full and prompt restoration. Learn additional information concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting for all of a small or midsize company's servers in an environment that not only delivers the top degree of dependability and extensibility but that is also convenient for clients to migrate to another service firm or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtualization technologies that allow businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, system support, and IT administration while getting world-class availability and an unprecedented degree of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered package, can handle the multi- OS and non- standardized networks common with small companies, and keeps ownership of the licenses in the client's hands so that migrating to a new virtual system is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers expert remote consulting to help businesses of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that utilize physical resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's low-cost ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the complete malware attack progression including filtering, detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables fast recovery of vital files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so that all potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated array of network technologies such as firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's
CISSP-Certified security experts,
CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a company-wide view of system protection and can assist with advanced security programs like SIEM solutions to help companies comply with industry guidelines and statutory regulations for network data security and reporting.
The breadth and depth of Progent's engineering staff bring a unique set of benefits to organizations wishing to maximize the productivity of their information network within a reasonable budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry experience, at the forefront of network service, performing a broad variety of technical tasks for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This means that you get not only world-class technical help, but also a consultant with field-tested approaches for resolving actual IT problems efficiently.
Read more concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to charge for remote service and in-person help by the minute. Consequently, you are invoiced only for received services. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no registration charge and asks no monthly commitment for services provided during regular working hours. Many service organizations demand large minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates big invoices for fast repairs. An additional benefit of by-the-minute invoicing is that customers will not be tempted to allow simple issues to fester until they become major problems.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Support
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports given by each consultant to every customer. The practice of detailing and archiving service activity allows more efficient support and eliminates a slew of typical problems such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on providing high-value skills where Progent faces little competition. Small businesses who utilize independent service providers or who maintain in-house IT staffs gain when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient.
Learn more about Progent's knowledge transfer services.
If your Columbus, Georgia business needs to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Immediate Online Technical Support
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).