Professional Remote Service for Columbus, Georgia Small Business Computers from World-class Consultants
Small businesses have traditionally been ignored by major network support firms. Some small companies allow themselves to grow excessively dependent on individual engineers or small support organizations who don't have the bandwidth or comprehensive knowledge to react quickly or efficiently to network emergencies. Still other small businesses turn to mass-market service providers that employ personnel trained to provide by-the-numbers fixes for ordinary problems but who do not have the background and versatility to deal with the diversity of configurations and lack of standards that characterizes small business information systems.
Progent's proven methodology for providing affordable and successful network service to small companies has made Progent among the premiere Microsoft-certified IT consulting organizations in the industry. Progent has delivered remote help to small businesses in every state in the United States (refer to Progent's customer testimonials).
Columbus Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Columbus Metro Area.
Progent locations in the Columbus Metro Area
For larger businesses, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal IT support personnel. This can save money and help meet schedules for major projects such as application programming, business continuity planning and testing, security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition provide the services of certified experts to help your company to plan and execute a sensible cloud strategy.
Primary Products and Technologies Serviced by Progent for Businesses in Columbus, Georgia
Progent's nationwide team of world-class support professionals provides assistance for all facets of information technology used by companies of all sizes. Practice areas supported by Progent in Columbus include:
Support Delivery Alternatives Available for Columbus, Georgia Businesses
Progent has a variety of alternatives for providing small companies with affordable IT services for troubleshooting, consulting, hosting, and IT management. Progent's paradigm for delivering IT support is based on the Help Desk operational structure common to larger IT groups. Progent's Helpdesk Service Mechanism promotes rapid response, thorough activity documentation, dependable follow-through, and strict expense control across an array of network support delivery alternatives that include online troubleshooting, in-person support, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can assist clients to troubleshoot and fix network issues without the cost or time loss of on-premises support calls. The background of Progent's network consultants allows them to resolve the majority of IT problems quickly. For complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for new customers to address emergency network problems and Progent charges per minute with zero sign-up charges or time minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Find out more information concerning Progent's remote network support expertise.
- On-site Support
Progent offers on-site technical assistance for signed-up clients in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote support engineers to deliver small and midsize businesses the optimal solution: hands-on service technicians when you need them as well as the remote expertise of Progent's worldwide team of network engineers, security professionals, and business application developers. The response time for on-site service calls is usually less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more about how to register for Progent's in-person network support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex problems. for more information, visit Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can provide assistance with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network security consulting, fault tolerant it system design, virtualization solutions, plus integration, programming and training for small business applications including accounting, ERP and MRP, management reporting, CRM, and productivity software. Progent can help with one-time projects such as site relocations and massive software migrations, longer term initiatives like business reporting software development and customization, database software development and administration support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and network administration, or urgent services like data restoration and malware removal.
- Application Server Hosting
Progent can host vital business applications like Exchange Server and MS SQL in order to provide small businesses with greater degrees of dependability, protection, and recoverability than is feasible with the type of in-house data center that is achievable for most small and midsize companies. Because Progent utilizes the same data centers that support the gear of some of the planet's largest IT companies, Progent can save you the cost of creating and managing the systems required for world-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions stay updated, security and performance is constantly monitored, and systems are regularly archived and available for full and rapid restoration. Learn more about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest level of availability and expandability but that is in addition simple for clients to migrate to another support provider or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting is founded on tested virtual server techniques that allow small businesses with mixed environments to save significantly on the costs of hardware, infrastructure support, and network management while achieving enterprise-class reliability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed solution, can support the mixed- OS and loosely standardized networks typical of smaller companies, and keeps ownership of the software licenses in the customer's hands so that migrating to a new virtual host is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Services
Progent can provide expert remote consulting support to help businesses of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that combine physical resources along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical files, apps and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security vendors to deliver centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so all potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Choice for Columbus, Georgia Small Businesses
Progent's staff size, scope of information technology skill, and experience with enterprise IT consulting enable small and midsize businesses to avoid the problems associated with over dependence on thinly staffed service organizations or individual engineers.
Working with Progent's Experts allows your small business to:
- Prevent Over Dependence on Individual Support Consultants
For IT services, smaller businesses often depend heavily on freelance engineers. Though individual support engineers carry lower overhead than larger IT service organizations and can typically bill nominally smaller fees, they are often too busy to react rapidly to critical network problems. If a freelance consultant is occupied with another customer, ill, on travelling, or in training, the absence of backup staff may force your company to go without help during a crisis. As your company grows, network unavailability or problems with critical programs get more costly. The dollars you thought you were saving on an independent consultant can evaporate quickly because of lower productivity. In addition, when independent consultants encounter new technologies, the unavailability of a large engineering group to fall back on for help requires them to learn on the job while your business winds up footing the costs for their continuing education.
- Have Access to Expertise in Complex Information Technology Solutions
Many smaller support firms or independent consultants specializing in small business network consulting may excel at providing routine fixes but don't have the experience to work efficiently with complicated IT environments that have mixed operating systems, numerous locations, VoIP implementations, mobile clients, integrated financial and operational applications, eCommerce, and custom business software. Progent's experience with worldwide enterprises and Progent's extensive group of specialists can be valuable to your business because big-company environments are by nature complicated, integration problems demand in-depth understanding of in many technical areas, and reaching a high level of robustness, availability, and protection calls for enterprise-tested processes.
- Build a Firm Foundation for Seamless Growth
Small companies typically begin with a network cobbled together on a tight budget. Lacking a proper basis, a sequence of band-aid fixes often get thrown onto of a tenuous foundation. As a business evolves, stability and scalability problems can obstruct the success of the organization. These environments need thorough assessment, smart business analysis, and broad-based expertise to migrate to a network environment that can provide the solid basis to handle critical business needs and support future growth.
- Partner with Solution Finders, Not Resellers
Small businesses require guidance and education to navigate through an ever more complicated maze of technology options offered for enabling growth and enhancing productivity. Businesses do not need a network engineer or service firm that attempts to sell them products. Progent eliminates conflicted motives by not reselling any products. Progent offers consulting and services exclusively. This allows Progent to align technical support with the genuine interests of customers. Mixing network consulting and product reselling can lead to a conflict where the proposed solution is based on a preselected vendor rather than being driven by the actual requirements of a customer.
If your Columbus, Georgia company wants to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Fast Online Technical Help
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).