Immediate, Affordable Online Computer Assistance for Columbus, Georgia Small Businesses
For more than twenty years, Progent has specialized in delivering world-quality network support to customers with small-company IT budgets. Progent has built a powerful service solution that includes a streamlined, seamless virtual office network, custom online troubleshooting tools, a substantial pool of consultants accredited in a wide range of IT practice areas, a Help Desk operational structure that promotes efficiency and ensures follow-up, a global group of on-line service professionals, in-person service availability for the majority of most zip codes in the United States, and a corporate ethos focused on solving network problems in the least time and at the least cost to clients.

Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Columbus region

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Indianapolis 3960 Southeastern Avenue
Indianapolis, IN 46204
United States
(317) 800-7667 Indianapolis Network Support Services
Lexington-Fayette Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
United States
(859) 475-0030 Lexington-Fayette Network Support Services
Louisville 1229 S Shelby St
Louisville, KY 40203
United States
(502) 287-0202 Louisville Network Support Services
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
United States
(412) 387-1444 Pittsburgh Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services

For mid-size and large businesses, Progent can provide co-sourcing support to reinforce the skills of your in-house IT support personnel. This can reduce expenses and minimize technical risks for major IT initiatives such as application programming, disaster recover/business continuity preparedness, network security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition offer the services of certified consultants to assist your business to design and implement a sensible cloud computing strategy.

Primary IT Areas Serviced by Progent for Business Networks in Columbus, Georgia
Progent's team of certified engineers provides support for virtually all aspects of network technology found in companies of all sizes. Practice areas supported by Progent in Columbus include:

Support Delivery Alternatives Available for Columbus, Georgia Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable IT services for technical support, system architecture, and network administration. Progent's paradigm for providing computer support services is built on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Mechanism ensures fast support, thorough service records, dependable follow-through, and strict expense monitoring for a range of IT service delivery alternatives that include online troubleshooting, on-premises help, and high-end consulting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled online support for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can assist clients to analyze and repair network problems without the expense or delay of on-premises support calls. The background of Progent's IT consultants allows them to handle most IT problems rapidly. For the most complex problems, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based registration process for new customers to accommodate urgent situations and Progent bills per minute with zero startup charges or minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Learn additional information concerning Progent's remote network troubleshooting services.

  • Onsite Support
    Progent offers on-site technical assistance for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in conjunction with Progent's online service experts to give small and midsize companies the ideal combination: hands-on support professionals when you need them as well as the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The response time for on-site service visits is typically less than one business day. There is no start-up or retainer fee for registering as a Progent client for onsite service. Learn more concerning how to register for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging problems. For details, see Online Help Desk Services for Small Businesses.

  • IT Consulting Services
    Progent offers small and midsize companies affordable access to enterprise-class consultants who can deliver help with critical products and technologies such as
  • Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection consulting, high availability it system engineering, server virtualization solutions, plus configuration, customization and training for small business software including financials, ERP and MRP, management reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects such as office relocations and massive system upgrades, extended projects like business analytics software development and support, database software development and administration support, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system administration, or urgent response like data restoration and malware removal.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for all of a small organization's production servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is in addition convenient for clients to transfer to another service provider or to bring internally if your business situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that permit companies with mixed environments to save dramatically on the expense of hardware, system maintenance, and IT administration while getting world-class availability and an unparalleled level of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered package, can handle the mixed- platform and non- standardized networks typical of smaller businesses, and retains ownership of the software in the customer's possession so that moving to a different virtual system is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert online consulting support to help companies of any size connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the complete malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical files, applications and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to provide centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so all looming issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Columbus, Georgia Small Businesses
Progent's size, breadth and depth of information technology skill, and experience with enterprise network support enable small and midsize businesses to avoid the problems associated with excessive dependence on thinly staffed support firms or individual engineers.

Working with Progent's Experts allows your business to:

  • Avoid Over Reliance on Individual Consultants
    For network services, small companies sometimes depend heavily on independent consultants. Though individual support engineers carry lower overhead than more substantial support organizations and can afford to bill nominally lower rates, they are sometimes too busy to respond quickly to urgent situations. If an independent consultant is occupied with different client, ill, on travelling, or in class, the lack of replacement staff may require your business to wait for help during a crisis. As your small business grows, system downtime or problems with line-of-business programs become more costly. The dollars you believed you were conserving on an independent consultant can be eaten up fast because of lost output. In addition, when independent engineers confront unfamiliar problems, the unavailability of a large consulting group to rely on for assistance requires them to train with the meter running while your company winds up footing the costs for their continuing education.

  • Have Access to Expertise in Complex IT Issues
    Many smaller service firms or independent engineers specializing in small business network consulting are capable of delivering connect-the-dots fixes but don't have the seasoning to deal efficiently with complex network configurations with mixed platforms, many locations, VoIP systems, mobile clients, integrated financial and analytical applications, data-driven web sites, and specialized line-of-business software. Progent's experience with global enterprises and Progent's large staff of experts can be valuable to your small business because big-company networks are by nature complex, support issues demand in-depth understanding of in numerous technical areas, and reaching an acceptable degree of stability, reliability, and protection requires enterprise-proven processes.

  • Create a Solid Foundation for Growth
    Small companies often begin with an IT system implemented on a tight budget. Lacking a solid architecture, a series of ad hoc fixes often get piled on top of a weak structure. As a company evolves, reliability and expandability problems can undermine the success of the business. Such environments require thorough assessment, smart business planning, and in-depth experience to upgrade to an IT environment that can act as the reliable foundation to handle current business needs and support downstream growth.

  • Team with Solution Providers, Not Product Vendors
    Small companies need direction and insight to navigate through an ever more complex array of technology alternatives available for enabling growth and improving efficiency. They do not need a network engineer or service organization that attempts to promote products. Progent avoids conflicts of interest by not selling any products. Progent provides consulting and services exclusively. This allows Progent to align consulting support services with the real needs of customers. Mixing IT support and product selling can result in a conflict where the proposed solution is built around a preselected technology instead of being driven by the actual requirements of a customer.

How to Contact Progent
In case your Columbus, Georgia company wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Assistance
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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    VMware's popular Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent runbook for restoring applications and services rapidly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and patches and can produce audit reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.

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    Progent's webinar training classes offer small companies the affordability, ease, and flexibility of online learning plus the effective training techniques of expert instructors who employ sophisticated technology to simulate live, interactive classes. Progent offers remote training for key desktop applications including elements of Microsoft Office such as Office Excel, Word, Publisher, and Project: Dynamics accounting and reporting products including Microsoft Dynamics GP (Great Plains); plus additional top desktop applications like Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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    Progentís Microsoft-certified consultants offer organizations of any size consulting, troubleshooting, and application development expertise for SharePoint Server and SharePoint Online. SharePoint is an advanced platform that uses web technology for efficiently connecting people, teams and information. SharePoint offers a central location for your workers or customers to access, manage, distribute and interact with useful information, documents, and applications and to interact with one another. Microsoft SharePoint allows quicker and better decisions, more efficient access across groups and more economical business practices. Windows SharePoint Services join employees, clients, workgroups and major tasks with the data theyíve developed in a manner that makes data easy to locate, retrieve and re-use. Progent's certified SharePoint experts can assist your organization to maintain your existing SharePoint ecosystem or upgrade to the latest version of SharePoint.

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    The Help Desk Call Center support model adopted by Progent's Technical Response Center offers small and midsize organizations an efficient alternative to dependence on independent service individuals by offering extensive expertise shared by multiple engineering teams, optional round-the-clock access to urgent help, escalation capability to appropriate engineers for solving even the most difficult problems, service consistency and reliability, prompt follow-up enforced by seasoned support administrators, a variety of convenient ways for initiating service jobs, plus excellent progress visibility made possible by ticket tracking and accessible through a web-based portal.

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    Microsoft Office for Mac allows Mac users to run the industry's most popular office productivity programs. Progent's Apple-certified Macintosh consultants can show you how to set up Microsoft Office for Macintosh on a multi-vendor network that incorporates Apple OS X and Windows-powered computers so that Macintosh users can access the new features in Microsoft Word, Excel, PowerPoint and Entourage in order to share data and system resources with colleagues who use Windows. Progent's engineers have experience with both Mac and Windows technology and can provide service for environments that mix Mac with Microsoft Windows computers with complete resource sharing, or networks which carefully restrict collaboration between Mac and Windows users.

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    Cisco has designed a full product line of routers including routers designed to provide the protection, performance, and availability required by organizations ranging from small businesses to worldwide enterprises and service providers. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved fault tolerance and system availability. Progent can show you how to choose and integrate Cisco routers to establish a solid infrastructure for your IT system and to make it economical to grow as you add new users, open new offices, deploy new services, extend your network to clients and partners, and support a more mobile workforce. Progent offers expertise in a variety of routers based on the Cisco IOS platform, including Cisco's 800 series of small business routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for core Networks, plus older 1700 and 2600 Series Routers.

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    Progent offers one-on-one education designed for people who wish to expand their knowledge of the macOS and OS X platform, Mac computers, or Mac office productivity software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or individual online classes for macOS and Mac OS X applications.

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    Progent offers fast access to the skills of veteran wireless specialists who can help organizations to assess the advantages of Ubiquiti UniFi wireless APs for your company and assist you to design, deploy, manage, and debug your UniFi network. Progent can also carry out a Wi-Fi site survey to assist you to select, configure, and place Ubiquiti UniFi Wi-Fi access points for optimal signal coverage and performance.

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    Progent's consultants offer Mac users a variety of services such as desktop support, Apple macOS and OS X consulting, Apple Mac integration with Windows environments, Microsoft Entourage and Exchange Server expertise, security services, and custom education. Progent can help businesses to migrate to macOS from Mac OS X or earlier editions of Apple OS X and Progent can offer help with Apple Mac application software. Progent can also assist your business with Apple iPhone integration and Apple iPad synchronization, or migrating to Apple's iCloud. For computer environments built solely on Mac OS X or for networks incorporating a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the difficulty of designing, integrating and supporting a network infrastructure that is reliable, secure, efficient and aligned with your organization's business goals.

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    The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability either to block ransomware or recover quickly after a ransomware incident. Progent will consult with you personally to collect information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup system that reduces your vulnerability to ransomware and meets your company's needs.

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    Progent provides the help of Microsoft and Cisco-Premier IT support professionals to show customers economical alternatives to help businesses optimize the value of Microsoft and Cisco products. For environments that span from remote offices to nationwide enterprises, Progent's network consultants can help you enhance your network's e-mail architecture, protection, reliability, performance, and system management.

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    Progent is convinced that a carefully architected and implemented network is a pivotal factor for enabling a company's growth, and Progent applies this philosophy in our corporate system infrastructure. We have built a fault-tolerant virtual office infrastructure that allows Progent's in-house engineers and authorized contractors to deliver rapid and effective service, collaborate closely on challenging projects, and experience career and personal maturity from acting as part of an exciting business ethos of self motivation and freedom.

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    Progent's Microsoft-certified consulting experts have more than a decade of experience designing, deploying, optimizing and fixing SCOM environments and offer companies of any size expert remote or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and availability needed to monitor your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent can also assist you to import and set up System Center 2012 Operations Manager management packs according to leading practices for monitoring network infrastructure and both Microsoft and third-party applications and services. In addition, Progent can provide fast remote or on-premises technical support to help you to remediate serious problems uncovered by SCOM 2012.

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    Progent's certified Office Word and Office 365 Word experts offer a broad selection of affordable remote consulting services to help your organization to manage your legacy Microsoft Word environment or help you to move to a current version of Office Word. Support offered by Progent's experts include VBA software development, identifying and fixing compatibility issues between various releases of Office Word, interfacing Office Word with different Office applications such as Excel and Outlook or with third-party platforms and plug-ins,network optimization for dependable. reliable cloud access, security support, smart phone and tablet integration, and remote training classes tailored for your special requirements.

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    Progent's certified professionals can help you to evaluate the advantages of Windows Server 2012 R2 for your organization, develop pilot environments and migration plans, optimize your network for on-premises, multi-location, private or public cloud-based, and partial-cloud datacenters, educate your IT support staff, create an enterprise-wide security strategy, automate network management, help with creating applications, and generate and test a disaster recovery/business continuity plan.

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    Progent can provide the support of certified consultants and seasoned database application programmers, DBAs, project managers, Cisco-certified network architects, disaster recovery/business continuity specialists, and certified data security consultants to help you to assess the potential advantages of Microsoft SQL Server 2012 for your organization, set up test systems at your datacenter or at Progent's lab, design and execute out an efficient migration to SQL Server 2012 from earlier releases of SQL Server or from other database platforms, and configure an efficient and secure network infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012.

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    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks.

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    Altaro VM Backup provides small and mid-size organizations a reliable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in local, remote, multi-site, and cloud-hosted environments and also enables cost-effective cloud backup to Microsoft Azure storage. Headline capabilities include state-of-the-art Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup intervals as little as five minutes for reducing your Recovery Point Objective, military-grade encryption, granular restore options for specific files and emails, support for Windows Cluster Shared Volumes (CSV) and VMware vCenter for managing large-scale deployments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up live VMs with zero downtime. Progent is a certified Altaro partner and offers a wide array of consulting services to assist you to plan, deploy, manage and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup.

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    Progent's Standard Help Desk Services provide an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Support services are offered at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

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    Progentís National Support Center offers nationwide remote support for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Premier service engineers offer phone help and remote direct computer connection to isolate and repair technical problems quickly and affordably. The breadth of IT experience available from Progent's team of country-wide support engineers allows Progent to escalate even the most difficult problems to appropriate experts as needed.

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    The current Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver substantially more value than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-premier CCIE network consultants can assist you to maintain your current PIX or ASA 5500 security appliances or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, deploy, optimize, administer and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent's Microsoft-certified consultants can assist businesses of any size to follow leading practices to configure SCVMM 2012 hosts and host groups, networking, storage systems, and libraries; plan, implement, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM with SCOM 2012 for comprehensive reporting. Progent can help your company to move from an older version of SCVMM or from another management platform, and Progent can show you how you to optimize and repair your existing SCVMM 2012 ecosystem so you get the highest possible return on investment.

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    Progentís data center IT services are designed for companies with hardware housed at Internet Data Centers or data center co-location hosting sites and requiring timely in-person help at the co-location site as well as remote support from Microsoft and Cisco Premier professionals. Progent offers a complete array of IDC and data center and colocation support services including system topology analysis, Windows and Linux server installation and support, tech support for server and communications infrastructure, design and deployment of zero-downtime configurations, defining and implementing layered security defenses, firewall integration and support, configuring load balancing environments, and planning high-availability server clustering configurations.

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    Windows Active Directory demands significant practical experience to integrate optimally across a large corporation. Progentís Microsoft Premier engineers are experienced in designing, deploying, and maintaining sophisticated Enterprise Active Directory installations. Progentís fields of proven competence with Windows Server Active Directory include replication issues, multi-domain partition configurations, correcting corrupted Active Directory objects, dealing with legacy legacy version configuration objects in production AD environments, and repair of failed configurations of AD and AD-associated programs.

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    Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter.

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    Progent can provide access to a senior consultant with years of experience configuring, maintaining, and upgrading video conferencing systems from leading vendors including Cisco/TANDBERG, Polycom, and LifeSize. Progent can work with your in-house IT management team, your Internet Service Provider, and your telepresence platform supplier to help your company maximize the strategic value of your video conferencing ecosystem.

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    Progent provides national remote phone support and consulting services for companies who run UNIX, Linux, or Solaris networks or whose information systems feature a mix of UNIX/Linux and Microsoft Windows products. Online technical support provides optimum return for your IT dollar by protecting user productivity and limiting the time charged for network repair services. Advanced remote support technology and skilled technicians and engineers allow Progent to solve most IT issues without wasting time and money by going to your location. In the vast majority of situations your network problems can be dealt with by telephone or through a mix of phone support and remote access. Progent can make available Cisco CCIE network experts and CISM premier security specialists to help with the most difficult system issues.

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    Progent's Microsoft-certified engineers can provide in-depth support in deploying, using and troubleshooting all versions of Microsoft Project, Project Server, and Project Online and can deliver a broad variety of affordable remote support services based on industry best practices to assist businesses of any size to get all the advantages of this powerful project management solution. Consulting support offered by Progent include solution planning, installation and migration, strategies for safe file and status sharing among local and remote or mobile users, network optimization, and customized online training.

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