Professional Online Support for Columbus, Georgia Computer Networks from World-class Consultants
Small companies have typically been overlooked by major IT service organizations. Many small businesses permit themselves to grow overly dependent on individual engineers or small consulting firms who don't have the bandwidth or broad skill sets to react promptly or efficiently to technical crises. Still other small companies turn to giant service providers that employ technicians able to offer standardized solutions to common issues but who are missing the background and technical scope to deal with the diversity of environments and lack of standards that characterizes small company information systems.

Progent's time-tested approach to providing affordable and successful technical support to small businesses has made Progent among the most respected Microsoft-certified network consulting firms in the industry. Progent has delivered online support to businesses in every state in the United States (See Progent's client testimonials).

Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Columbus region

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Indianapolis 3960 Southeastern Avenue
Indianapolis, IN 46204
United States
(317) 800-7667 Indianapolis Network Support Services
Lexington-Fayette Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
United States
(859) 475-0030 Lexington-Fayette Network Support Services
Louisville 1229 S Shelby St
Louisville, KY 40203
United States
(502) 287-0202 Louisville Network Support Services
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
United States
(412) 387-1444 Pittsburgh Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services

For medium-size and enterprise businesses, Progent can provide co-sourcing services to reinforce the technical skills of your internal IT service team. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as software development, disaster recover/business continuity preparedness, security audits, merging datacenters, or software migrations.

Progent can also provide the services of accredited experts to assist your business to plan and implement a sensible cloud strategy.

Main Technologies Serviced by Progent for Business Networks in Columbus, Georgia
Progent's nationwide team of world-class engineers provides help for all facets of network technology used by companies of any size. Practice areas supported by Progent in and around Columbus include:

Service Delivery Alternatives Available for Columbus, Georgia Businesses
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective computer services for technical support, consulting, and IT management. Progent's model for delivering network support services is based on the Call Center structure familiar to larger IT support organizations. Progent's Helpdesk Support Mechanism promotes rapid response, thorough activity documentation, dependable follow-up, and strict expense monitoring across an array of network service delivery modes that include online repairs, in-person help, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can assist clients to troubleshoot and fix network issues without the cost or delay of travel for onsite service calls. The experience of Progent's IT engineers makes it possible to resolve the majority of network problems quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based signup procedure for first-time clients to address urgent situations and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn more details about Progent's online computer troubleshooting services.

  • Onsite Service
    Progent provides onsite computer support for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's online service engineers to deliver small companies the best of both worlds: on-premises service technicians when you require them as well as the on-line help of Progent's seasoned staff of network engineers, security specialists, and business application programmers. The response time for in-person support calls is usually under one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Learn more details concerning how and why to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems. For details, refer to Online Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics. For more information, see Progent's Co-managed Help Desk services.

  • Consulting Expertise
    Progent provides small businesses affordable availability of world-class IT professionals who can provide assistance with vital technologies including Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, company-wide network security consulting, fault tolerant it system design, virtual server strategies, plus integration, customization and support for business programs such as financials, operations, reporting, CRM, and office productivity packages. Progent can help with short-term projects including site moves and major software upgrades, longer term initiatives such as upgrading an older ERP system to a current Microsoft Dynamics or Dynamics 365 package, relational database application development and DBA support, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services such as disaster recovery and virus removal.

  • Network Infrastructure Support Services for Teleworkers
    Progent can help small and medium-size businesses to plan, deploy and debug the infrastructure to support at-home workers. Areas of infrastructure for which Progent's consultants can deliver assistance include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi LAN design and implementation, and reliable Internet connectivity. To learn about Progent's infrastructure support services for teleworkers, see infrastructure consulting services for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize organization's servers in a setting that not only provides the top level of availability and expandability but that is in addition convenient for customers to transfer to a different support provider or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that allow small businesses with multi-vendor networks to save significantly on the costs of hardware, system support, and IT management while achieving enterprise-class dependability and an unprecedented level of vendor independence. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed package, can handle the mixed- OS and loosely standardized environments common with smaller businesses, and keeps control of the licenses in the client's possession so that moving to a different virtual system is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting service while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers advanced remote consulting support to help organizations of any size integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can help your IT team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine local resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's affordable ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of vital files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that any potential issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's CISSP-Premier security experts, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on system protection and can assist with advanced security programs like SIEM solutions to help companies comply with business standards and government requirements for network information protection and reporting.

The breadth and depth of Progent's engineering staff bring a unique set of advantages to customers trying to increase the productivity of their IT system within a realistic budget. These benefits include:

  • Best Methodology
    Progent's team of Microsoft and Cisco Premier experts average more than ten years of hands-on professional background, in the trenches of IT support, executing a wide variety of IT projects for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This means that you get not just expert technical help, but also a support engineer with field-tested approaches for repairing actual network problems quickly. Learn additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for remote support and on-site help per minute. As a result, you are billed exclusively for received services. Progent does not impose a higher rate for off-hours or priority support, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during regular working hours. Many service firms impose substantial minimum fees or bill in increments of a quarter hour or more. Progent's small billing granularity eliminates king-size bills for quick repairs. An additional benefit of granular invoicing is that your company will be less tempted to permit minor problems to fester until they become major ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Support
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or small service firms who offer minimal documentation or details of services performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation sent by each consultant to each customer. The practice of detailing and organizing service records allows more efficient service and eliminates a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has few competitors. Small companies who work with independent service providers or who employ in-house IT staffs gain when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and productive. Learn more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Columbus, Georgia business needs to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Online Network Help
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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    Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad experience creating Microsoft-based security solutions for IT networks with multiple locations, remote users, and mission-critical web-based applications. A Progent ISA Server consultant can help your small company plan and deploy an installation of Microsoft ISA Server 2004 that meets your IT protection needs without restricting your productivity.

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    Progent's ProSight Virtual Hosting service combines advanced virtualization technology, a world-class data center facility, and the support expertise of Progent's Microsoft-certified consulting team to provide small and midsize businesses with a comprehensive IT outsourcing alternative that enhances network dependability and security, eliminates management hassle, and lowers expenses. With Progent's Private Cloud Hosting, a smaller business can have each of its operating system platforms and key application servers supported within a secure and reliable facility on a high-performance, non-stop virtual machine configured and maintained by Progent's computer support experts.

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    Forefront Threat Management Gateway builds on the proven security technologies of ISA Server and provides a easily managed web gateway that delivers a single-server solution for an array of security features such as an application and network layer firewall, URL monitoring and filtering, malware inspection, IPS, reputation services, VPN management, and HTTP/HTTPS inspection. Forefront Threat Management Gateway provides advanced web security logging and reporting features, permits custom reports generated by Microsoft SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be deployed as a virtual server to lower costs and improve availability. Progent's Microsoft engineers can assist you to design and execute pilot and production deployments; integrate Microsoft Forefront Threat Management Gateway with Windows 2008 R2, AD, SQL Server, Exchange Server, and SharePoint 2010; set up Microsoft Forefront Threat Management Gateway to run on a virtual machine with Windows Hyper-V; and provide ongoing support and troubleshooting. Progent's consultants can also help you to upgrade smoothly to Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.

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    Small to middle size businesses can now get all the advantages of System Center Operations Manager 2007 and also have fast access to Progent's Microsoft Premier IT support professionals. With Progent's economically priced network support packages, small businesses can select a basic System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager to provide small company networks world-class availability, security, and productivity.

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    VMM Console Outsourcing

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    E-Mail Guard is Progent's affordable anti-spam and anti-virus solution that offers small businesses world-class defense against spam, viruses, directory harvesting, and other forms of e-mail-based assaults on IT networks. E-Mail Guard is powered by Postini's Perimeter Manager, a full library of web-managed anti-spam and virus defense services that ward off email assaults before they are able to penetrate the company firewall. Perimeter Manager also allows administrators monitor and control their email systems, irrespective of server vendor, hardware type, or data center location.

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    Progent's pricing model is to bill for online support and on-premises help by the minute. As a result, you are billed exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity does away with large invoices for fast solutions so you will not be forced to allow simple problems to fester.

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    Remote continuous network monitoring, automated alarms, and periodic analytical reporting are crucial to maintaining the health of your network and eliminating preventable and costly disruptions. Remote Monitoring and Management (RMM) technology has advanced so far that companies of all sizes can afford a degree of network stability that was previously reserved for large enterprises. Progent offers a variety RMM solutions delivered as economical services created to help you to detect and resolve a an array of network problems before they get big enough to hurt productivity.

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    Network monitoring commonly involves observing a network's resource utilization to help identify throughput backups or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring utilities that run under Linux or UNIX and can be used to observe multi-OS environments where UNIX and Windows operate together. Progent's network integration engineers can help you take advantage of both these programs to optimize and repair your network. Progent's Linux support services offer small companies and programmers help with administering and servicing UNIX and Linux systems that coexist with Windows-based products.

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