Quick, Low-cost Online Network Troubleshooting for Columbus, Georgia Small Businesses
For more than twenty years, Progent has specialized in providing enterprise-quality IT support to clients with small-business IT budgets. Progent has built a unique service solution that includes a streamlined, seamless virtual office infrastructure, sophisticated remote troubleshooting technology, a large team of engineers certified in a wide array of technical disciplines, a Call Center service structure that maximizes efficiency and guarantees follow-through, a global group of on-line service professionals, on-site support options for the majority of most zip codes in the U.S., and a company ethos focused on resolving network issues in the least time and at the lowest cost to clients.

Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Columbus region

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Indianapolis 3960 Southeastern Avenue
Indianapolis, IN 46204
United States
(317) 800-7667 Indianapolis Network Support Services
Lexington-Fayette Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
United States
(859) 475-0030 Lexington-Fayette Network Support Services
Louisville 1229 S Shelby St
Louisville, KY 40203
United States
(502) 287-0202 Louisville Network Support Services
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
United States
(412) 387-1444 Pittsburgh Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services

For mid-size and large companies, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your in-house IT service team. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like application programming, disaster recover/business continuity planning and testing, network security audits, office consolidations, or software migrations.

Progent can also offer access to certified experts to help your business to design and implement your cloud strategy.

Core IT Areas Supported by Progent for Business Networks in Columbus, Georgia
Progent's team of certified engineers offers assistance for virtually all aspects of information systems found in businesses of all sizes. Practice areas supported by Progent in and around Columbus include:

Support Delivery Options for Columbus, Georgia Companies
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective computer services for technical support, consulting, and IT management. Progent's model for delivering network support is built on the Help Desk structure familiar to big IT organizations. Progent's Contact Center Service Model promotes fast response, thorough service documentation, consistent follow-up, and tight expense monitoring across an array of network support delivery alternatives that include online troubleshooting, on-premises help, and high-end consulting.

  • Online Service
    Progent's Technical Response Center provides emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified support professionals can help clients to troubleshoot and fix hardware and software issues without the expense or delay of travel for onsite service calls. The experience of Progent's IT consultants allows them to handle most network issues quickly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-accessible registration process for first-time clients to address urgent network problems and Progent bills by the minute with zero startup charges or time minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Learn more information concerning Progent's remote network support expertise.

  • Onsite Service
    Progent provides onsite computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote service experts to deliver small companies the best of both worlds: onsite support professionals when you need them as well as the on-line help of Progent's seasoned staff of network engineers, security professionals, and business software programmers. The wait time for on-site support calls is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more concerning why to register for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues. for more information, refer to Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's shared Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the leading PSA tool for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting. For more information, visit Progent's Co-managed Help Desk services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable access to enterprise-class consultants who can deliver assistance with critical products and technologies such as Microsoft Windows Server 2022 planning and migration services, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero penetration test platform, network security engineering, fault tolerant network consulting, virtual server solutions, plus configuration, programming and training for small business programs such as financials, ERP and MRP, reporting, CRM, and office productivity suites. Progent can help with short-term projects such as office relocations and major system upgrades, extended initiatives like upgrading an older ERP platform to a modern MS Dynamics 365 solution, relational database application programming and administration services, and web design, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or urgent services like data restoration and malware removal.

  • Network Infrastructure Guidance for an At-Home Workforce
    Progent can assist small and mid-size businesses to design, deploy and troubleshoot the infrastructure for offsite workers. Aspects of infrastructure where Progent's consultants can provide guidance include secure and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure platforms, router configuration, Wi-Fi LAN design and implementation, and reliable Internet connectivity. For information about Progent's infrastructure support services for at-home workers, see infrastructure guidance for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small company's production servers in an environment that not only delivers the highest degree of dependability and scalability but that is in addition convenient for customers to transfer to a different service provider or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting is built around mature virtual server techniques that permit small businesses with multi-vendor environments to save dramatically on the costs of hardware, system maintenance, and IT management while achieving world-class availability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered service, can support the mixed- OS and loosely standardized environments typical of smaller companies, and retains control of the licenses in the customer's hands so that migrating to a different virtual host is quick, safe, and inexpensive. This avoids becoming a prisoner of a single hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers advanced remote consulting support to help businesses of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that utilize physical resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical files, apps and VMs that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is intended to assess your company's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup/recovery environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Columbus, Georgia Businesses
Progent's staff size, scope of technical expertise, and familiarity with enterprise IT consulting enable small businesses to avoid the problems associated with over reliance on thinly staffed support organizations or individual consultants.

Teaming with Progent enables your business to:

  • Avoid Excessive Dependence on Individual Consultants
    For network services, small companies often depend heavily on independent consultants. Though freelance service engineers carry lower overhead than more substantial support firms and can typically charge nominally lower fees, individuals are frequently too busy to respond quickly to critical problems. If an independent consultant is occupied with different client, ill, on travelling, or in training, the lack of replacement staff may force your business to go without help in case of an emergency. As your company expands, network unavailability or problems with line-of-business programs become more costly. The dollars you thought you were conserving on an independent consultant can evaporate fast due to lower output. In addition, when freelance engineers confront unfamiliar technologies, the unavailability of a large consulting group to depend on for help forces them to learn on the job while your organization winds up footing the costs for their ongoing education.

  • Have Access to Certified Professionals in Advanced IT Solutions
    Many small support organizations or independent engineers specializing in small business network consulting may excel at providing routine solutions but don't have the experience to deal cost-effectively with complicated network configurations that have mixed platforms, many offices, VoIP implementations, remote workforces, integrated financial and analytical software, data-driven web sites, and custom line-of-business applications. Progent's background with worldwide companies and Progent's extensive team of specialists can benefit your small business because big-company environments are by nature complicated, integration issues demand thorough knowledge in many technical disciplines, and achieving a high level of robustness, reliability, and protection calls for industry-proven processes.

  • Create a Solid Basis for Growth
    Small businesses typically begin with a network implemented on a tight budget. Lacking a proper architecture, a sequence of band-aid repairs often get piled on top of a weak foundation. As a business grows, reliability and scalability problems can hinder the productivity of the organization. Such environments need thorough evaluation, smart business analysis, and broad-based expertise to upgrade to a network infrastructure that can provide the solid foundation to meet current business requirements and support downstream growth.

  • Work with Solution Consultants, Not Product Resellers
    Small companies require direction and education to work through an increasingly complex maze of IT alternatives offered for accelerating growth and enhancing productivity. They do not need an IT engineer or service firm that attempts to sell them products. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells services only. This permits Progent to match technical support with the real interests of customers. Combining network support and product reselling can lead to a conflict where the recommended solution is based on a predetermined vendor rather than being based on the true needs of a client.

Get in Touch with Progent
In case your Columbus, Georgia company wants to contact Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Support
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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    important characteristics of Microsoft Dynamics GP accounting include a modular structure that lets you license just the functionality you need, a standards-based architecture built on Microsoft technologies to secure your investment and provide a highly integrated environment, enhanced reporting capabilities that permit you to track all activities, revenues and expenses and sales patterns, integration with Microsoft Office to enable access to business data, the ability to integrate information from almost any database or workstation software into Microsoft Dynamics GP, plus an open architecture that makes it possible to develop custom applications. Progent can show you how to configure and maintain a reliable, protected server and communications infrastructure to support Dynamics GP, and can offer experienced GP support professionals to show you how to convert the powerful features of Microsoft Dynamics GP/Great Plains business accounting software into a productive business management solution.

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    Progent's Cisco-certified IP phone and video IP phone experts can assist your business to integrate, manage, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from discontinued Voice over IP devices to the latest media phones. Progent's consultants can also assist your organization to integrate your VoIP phones and video IP phones with Unified CM, originally known as CallManager, or with Cisco Unified CM Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Unified CM apps that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent can provide expertise with any facet of Cisco IP Phone integration including designing dial plans, configuring SIP trunking, deploying ISR G2 routers with CUBE internetworking capability, and creating UCS server clustering and Cisco Survivable Remote Site Telephony systems for high availability.

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