Columbus, Georgia Microsoft and Cisco Certified Consulting

Support Delivery Alternatives Available for Columbus, Georgia Companies
Progent offers a selection of options for providing small companies with cost-effective IT services for technical support, system architecture, and IT administration. Progent's model for providing IT support is based on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Model promotes rapid support, thorough activity records, reliable follow-up, and strict expense monitoring for a range of IT service delivery options that include remote troubleshooting, onsite help, and top-tier consulting.

• Remote Service
  Progent’s Technical Response Center offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified support professionals can assist clients to troubleshoot and fix network issues without the expense or time loss of on-premises support calls. The experience of Progent's network consultants makes it possible to resolve the majority of IT issues rapidly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based signup process for first-time clients to address urgent situations and Progent bills per minute with no startup charges or minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn additional information about Progent's online network support services.

• On-site Service
  Progent offers onsite computer assistance for signed-up clients in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's online service experts to deliver small businesses the best of both worlds: in-person support professionals when you need them as well as the on-line help of Progent's seasoned team of IT engineers, security specialists, and business software programmers. The wait time for in-person support calls is typically less than one business day. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more concerning how and why to sign up for Progent's in-person network support.

• Help Desk
  Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging issues. For details, visit Online Help Desk Services for Small Businesses.

• Consulting Expertise
  Progent offers small and midsize companies affordable availability of enterprise-class IT professionals who can provide help with critical products and technologies including
• Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection consulting, high availability it system engineering, virtualization strategies, plus integration, programming and training for small business programs including accounting, operations, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects such as office moves and major system upgrades, extended projects such as management analytics application development and customization, database software development and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and network administration, or emergency services such as data restoration and virus cleanup.

• Private Cloud Hosting
  Progent's Private Cloud hosting service provides full hosting for all of a small organization's servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is in addition easy for customers to transfer to a different service firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting service is built around tested virtualization techniques that permit companies with mixed environments to benefit significantly on the costs of hardware, infrastructure maintenance, and network management while achieving enterprise-class reliability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed service, can support the multi- OS and non- standardized environments typical of smaller companies, and keeps control of the software in the client's possession so that migrating to a different virtualized system is fast, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still providing all the economies related to ASP and SaaS hosting services.

• Hybrid Cloud Migration Support
  Progent offers advanced remote consulting to help companies of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that combine physical resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the complete threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
  ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Cloud Backup
  ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

• ProSight WAN Watch: Infrastructure Management
  Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and debug their connectivity hardware like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so any looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery system that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex array of network products including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-Premier cybersecurity experts, CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals offer a business-wide view of system security and can help with advanced security programs such as SIEM solutions to help enterprises meet industry guidelines and government regulations for network information security and reporting.

The breadth and depth of Progent's consulting team offer a powerful array of advantages to customers trying to increase the productivity of their IT system within a realistic budget. These advantages include:

• Best Service Methodology
  Progent’s team of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional experience, at the front lines of network service, performing a broad variety of IT tasks for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting team. This ensures that you get not just world-class technical help, but also a support engineer with proven methods for repairing actual IT problems rapidly. Learn additional information about Progent's best practices for network consulting.

• Efficient Pricing Model
  Progent's pricing policy is to charge for online support and on-site visits per minute. As a result, you are charged only for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no sign-up fee and requires no retainer for services provided during regular business hours. Many support firms demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates major invoices for fast fixes. An additional advantage of by-the-minute invoicing is that customers won't be tempted to allow less critical issues to stay unaddressed until they grow into major problems. Find out more details about Progent's value pricing for IT outsourcing.

• Full Reporting of Delivered Services
  Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small service firms who offer scant documentation or details of services done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports given by every staff member to each client. The practice of detailing and archiving service records allows more effective support and avoids a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who won’t release the keys to the kingdom. Find out additional information about Progent's documentation of IT outsourcing services.

• Knowledge Transfer
  Progent is committed to information transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has few competitors. Small companies who utilize freelance service providers or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive. Read additional information about Progent's knowledge transfer services.

Contact Progent
If your Columbus, Georgia company needs to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Online Network Help
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).