Columbus, GA Remote Help from World-class Computer Network Troubleshooting Consultants
Progent's computer troubleshooting services can deliver your Columbus, GA business cost-effective and consistent support from enterprise-class network engineers. By providing network consulting service when you require it, providing specialized knowledge for vital applications, delivering value-added support such as 24x7 network monitoring, and charging only for services you receive, Progent gives your Columbus, Georgia company an affordable solution for optimizing the business value of small office information systems. Whether you maintain an on-premises datacenter, connect to cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart way for businesses to create and support a reliable and secure information system and to have fast access to the skilled consulting typically available only to businesses who are able to set up a sizeable in-house IT staff.
Columbus Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Columbus Metro Area.
Progent locations in the Columbus Metro Area
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your internal IT support group. Co-sourcing can save money and help meet schedules for major IT initiatives such as application development, disaster recovery preparedness, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition provide the services of accredited consultants to help your company to design and implement a sensible cloud strategy.
Primary Products and Technologies Supported by Progent for Office Networks in Columbus, Georgia
Progent's team of world-class support professionals provides help for all aspects of information systems found in businesses of any size. Practice areas supported by Progent in and around Columbus include:
Service Delivery Alternatives Available for Columbus, Georgia Companies
Progent has a selection of options for providing small and midsize companies and local governments with affordable computer services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Helpdesk Support Mechanism ensures fast support, comprehensive activity documentation, reliable follow-through, and strict expense monitoring for a range of IT support delivery options that include remote repairs, onsite help, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center provides urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can assist clients to troubleshoot and fix hardware and software issues without the cost or time loss of in-person support visits. The experience of Progent's network engineers allows them to handle the majority of network issues rapidly. For the most complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based registration process for new customers to address emergency situations and Progent bills by the minute with zero startup charges or minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn additional details about Progent's online computer troubleshooting expertise.
- On-site Service
Progent provides on-site technical assistance for registered customers in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's remote service experts to give small and midsize companies the best of both worlds: onsite support professionals when you need them plus the on-line help of Progent's seasoned staff of network engineers, security specialists, and business application developers. The response time for in-person service visits is usually less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite support. Learn more details about how and why to sign up for Progent's onsite computer service.
- Phone Support
Progent's Helpdesk Services are designed for all companies who require fast and reliable support from a professional Helpdesk with effective telephone support, remote repair tools, and enough technical strength for all needed escalation. Since smaller companies usually are constrained by limited information technology funds and can spare little management bandwidth for handling IT support, Progent's Helpdesk Outsourcing Services can be the most cost-effective way to make sure that business information networks stay up and running. Read more details concerning Progent's Help Desk outsourcing services.
- IT Consulting Expertise
Progent provides small companies affordable access to enterprise-class IT professionals who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, company-wide network protection engineering, non-stop network design, virtual server strategies, plus configuration, customization and support for business applications such as financials, ERP and MRP, management reporting, CRM, and productivity software. Progent can help with one-time projects including office relocations and massive system upgrades, extended projects like management analytics software programming and customization, relational database software development and DBA services, and web design, continuing services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or urgent services such as disaster recovery and virus removal.
- Application Server Hosting
Progent can host vital business applications such as Exchange and MS SQL in order to provide small companies with higher levels of dependability, protection, and recoverability than is feasible using the type of internal data center that is achievable for most small businesses. Since Progent uses the same facilities that host the equipment of many of the planet's biggest IT companies, Progent can eliminate the investment in building and maintaining the infrastructure needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs remain current, security and efficiency is constantly tracked, and systems are consistently backed up and ready for complete and prompt restoration. Learn more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize company's production servers in a setting that not only provides the highest level of fault-tolerance and scalability but that is in addition easy for customers to transfer to a different service firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is founded on tested virtual server techniques that allow businesses with mixed networks to benefit significantly on the expense of hardware, infrastructure maintenance, and network management while achieving world-class dependability and an unprecedented level of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed service, can handle the mixed- OS and non- standardized environments typical of smaller businesses, and keeps control of the software licenses in the customer's possession so that moving to a new virtualized system is fast, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent can provide expert remote support services to help companies of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, apps and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to provide web-based management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup environment that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity programs important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more complex array of infrastructure products including firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance experts can provide a business-wide view of system protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry standards and government requirements for network information security and reporting.
The scope and size of Progent's engineering staff offer a unique set of benefits to organizations wishing to increase the business value of their information network within a reasonable budget. These advantages include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional experience, at the front lines of IT support, executing a wide range of technical projects for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support personnel. This ensures that you get not just world-class IT help, but also a consultant with field-tested methods for repairing actual IT problems quickly.
Learn more details about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to charge for online service and on-site help per minute. Consequently, you are invoiced just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no sign-up charge and asks no retainer for services delivered during regular working hours. Many support firms impose substantial minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity avoids major invoices for quick solutions. An additional benefit of by-the-minute invoicing is that customers are less inclined to allow minor issues to stay unaddressed until they grow into major problems.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Support
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who provide minimal documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports given by each staff member to every client. The practice of documenting and archiving service records results in more effective support and eliminates a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of vital service information.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent faces little competition. Small businesses who work with freelance consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, secure, and efficient.
Read more details concerning Progent's knowledge transfer services.
How to Contact Progent
If your Columbus, Georgia company needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Fast Online Network Assistance
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).