Immediate, Low-cost Online Computer Assistance for Columbus, Georgia Small Companies
For more than twenty years, Progent has specialized in providing enterprise-quality network support to clients with small-company IT budgets. Progent has developed a unique service solution that features a low-overhead, seamless virtual office network, sophisticated online repair technology, a substantial team of consultants certified in a wide array of technical disciplines, a Call Center operational model that promotes efficiency and guarantees follow-through, a worldwide team of on-line support professionals, in-person support dispatching for the majority of most zip codes in the United States, and a company culture committed to resolving technical issues in the least time and at the least cost to customers.
Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.
Progent locations in Columbus region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
For medium-size and enterprise businesses, Progent can provide co-sourcing support to add to the subject matter expertise of your internal IT support group. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as software development, disaster recovery planning, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition provide the services of accredited consultants to assist your company to plan and implement your cloud strategy.
Primary Technical Areas Serviced by Progent for Office Networks in Columbus, Georgia
Progent's nationwide team of certified experts offers assistance for all aspects of network systems used by businesses of all sizes. Practice areas supported by Progent in and around Columbus include:
Service Delivery Options for Columbus, Georgia Companies
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for delivering network support services is based on the Help Desk structure common to big IT organizations. Progent's Help Desk Support Model promotes rapid support, comprehensive activity records, reliable follow-up, and strict cost monitoring across an array of network support delivery alternatives that include remote repairs, in-person support, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center offers emergency and scheduled remote service for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support professionals can assist customers to analyze and repair hardware and software issues without the cost or delay of travel for onsite service visits. The background of Progent's IT engineers allows them to resolve most network issues rapidly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time clients to accommodate emergency network problems and Progent bills by the minute with zero sign-up charges or time minimums, so you are invoiced only for the help you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Find out additional information about Progent's online network support services.
- On-site Service
Progent provides onsite computer support for registered clients in larger cities in the United States. Progent's onsite support technicians can operate in conjunction with Progent's online service engineers to deliver small companies the ideal combination: hands-on service technicians when you need them plus the on-line help of Progent's seasoned staff of IT engineers, security professionals, and business software programmers. The response time for in-person support visits is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more details about why to sign up for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, see Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small companies budget-friendly access to world-class consultants who can deliver assistance with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, company-wide network protection engineering, fault tolerant it system consulting, virtualization strategies, plus configuration, programming and training for business software including accounting, ERP, business analytics, sales automation, and productivity packages. Progent can help with one-time projects such as office moves and massive system upgrades, extended initiatives such as business information application programming and customization, relational database software development and administration services, and web development, continuing services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or emergency response like data restoration and virus removal.
- Application Hosting
Progent offers hosting for mission-critical applications such as Exchange Server and Microsoft SQL to provide small and midsize companies with greater levels of dependability, security, and performance than is feasible with the type of in-house data center that is practical for most small and midsize businesses. Because Progent utilizes the same data centers that host the gear of many of the planet's largest information technology companies, Progent can eliminate the cost of creating and managing the infrastructure needed for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that patches and revisions stay current, security and efficiency is continually tracked, and systems and data files are consistently backed up and ready for full and rapid recovery. Learn more about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize organization's servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is in addition simple for clients to transfer to a different service provider or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is built around tested virtualization technologies that allow companies with mixed networks to benefit dramatically on the expense of hardware, system maintenance, and network management while getting world-class reliability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed solution, can handle the multi- OS and non- standardized environments typical of smaller companies, and retains ownership of the software in the customer's possession so that moving to a different virtual host is fast, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent offers expert remote support to help businesses of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize local IT assets along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's value-priced ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, track, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to provide web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with data security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery environment that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Choice for Columbus, Georgia Small Businesses
Progent's staff size, depth of technical expertise, and familiarity with corporate IT consulting allow small companies to avoid the problems associated with excessive dependence on small service organizations or freelance consultants.
Working with Progent's Experts allows your company to:
- Prevent Excessive Reliance on Freelance Consultants
For network support, small businesses often rely heavily on individual engineers. Although freelance support engineers carry lower expenses than more substantial IT service firms and can afford to bill apparently lower rates, individuals are frequently spread too thin to respond quickly to urgent problems. If an independent engineer is occupied with another customer, ill, on vacation, or in class, the absence of replacement personnel may force your company to go without assistance during a crisis. As your small business expands, network downtime or problems with line-of-business programs get more expensive. The money you thought you were conserving on a freelancer can evaporate fast because of lower productivity. In addition, when freelance consultants confront unfamiliar problems, the unavailability of a big consulting team to fall back on for assistance requires them to learn with the meter running while your company ends up footing the costs for their ongoing education.
- Have Access to Expertise in Sophisticated IT Solutions
Many smaller support firms or freelance consultants who concentrate on small business IT consulting are capable of delivering connect-the-dots fixes but lack the experience to work efficiently with complicated network environments that have a variety of operating systems, many offices, VoIP implementations, remote workforces, interconnected accounting and analytical software, data-driven web sites, and custom business applications. Progent's experience with global enterprises and Progent's large team of experts can benefit your small business because big-company environments are inherently complicated, support problems require in-depth understanding of in numerous technical areas, and achieving an acceptable degree of stability, reliability, and security calls for enterprise-tested best practices.
- Create a Firm Foundation for Growth
Small companies typically begin with an IT system implemented on a tight budget. Lacking a proper architecture, a sequence of band-aid fixes commonly get thrown on top of a marginal structure. As a company grows, reliability and expandability problems can hinder the success of the organization. Such environments require proper assessment, intelligent business analysis, and broad-based expertise to upgrade to a network environment that will act as the reliable foundation to meet critical business requirements and support downstream growth.
- Team with Solution Providers, Not Product Resellers
Smaller companies need guidance and education to work through an ever more complicated array of IT alternatives available for enabling business growth and enhancing efficiency. They do not need a network consultant or support organization that attempts to promote products. Progent avoids conflicted motives by not selling any products. Progent offers consulting and services exclusively. This permits Progent to match technical support services with the genuine interests of customers. Mixing IT support and product reselling can result in a conflict where the recommended solution is based on a preselected technology instead of being driven by the actual needs of a small business.
How to Contact Progent
In case your Columbus, Georgia business needs to get in touch with Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Fast Remote Technical Help
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).