Columbus, Georgia Microsoft and Cisco Certified Consulting

Service Delivery Options Available for Columbus, Georgia Businesses
Progent has a selection of options for providing small businesses with affordable computer services for technical support, consulting, and IT administration. Progent's model for delivering IT support is based on the Help Desk Call Center structure common to big IT support organizations. Progent's Contact Center Service Mechanism ensures fast response, comprehensive activity records, reliable follow-through, and tight cost control for a range of IT service delivery modes that include remote troubleshooting, in-person help, and top-level consulting.

• Online Service
  Progent's Technical Response Center (TRC) provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned service professionals can help customers to analyze and fix network problems without the expense or time loss of on-premises support calls. The experience of Progent's IT engineers makes it possible to handle the majority of network issues rapidly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for first-time customers to accommodate urgent situations and Progent charges per minute with zero startup charges or minimums, so you pay only for the help you get. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Find out additional information concerning Progent's remote computer troubleshooting expertise.

• Onsite Support
  Progent provides onsite technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service personnel can work in tandem with Progent's online support experts to give small businesses the best of both worlds: hands-on service technicians when you need them as well as the on-line help of Progent's seasoned staff of IT consultants, security professionals, and business application programmers. The wait time for on-site support visits is typically less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for onsite service. Learn more details concerning how to register for Progent's onsite computer service.

• Help Desk
  Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues. To learn more, see Help Desk Services.

• Shared Help Desk Services
  Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. To learn more, visit Progent's Co-managed Help Desk services.

• Consulting Services
  Progent provides small companies budget-friendly access to world-class consultants who can deliver help with critical technologies including Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, company-wide network security engineering, non-stop it system design, virtual server strategies, plus integration, customization and training for small business applications such as financials, operations, business analytics, CRM, and office productivity software. Progent can provide assistance with one-time projects including office relocations and massive software upgrades, extended initiatives such as customizing a legacy MRP system to a modern MS Dynamics or Dynamics 365 solution, relational database software development and DBA support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and system management, or emergency services like disaster recovery and virus cleanup.

• Network Infrastructure Support Services for Telecommuters
  Progent can help small and mid-size companies to design, implement and debug the network infrastructure required for work-from-home employees. Aspects of infrastructure for which Progent's consultants offer assistance include secure and convenient VPN connectivity, VDI desktop platforms, router configuration, Wi-Fi LAN design and deployment, and robust Internet connectivity. To find out about Progent's network infrastructure consulting expertise for telecommuters, go to network infrastructure expertise for telecommuters.

• Private Cloud Hosting
  Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize organization's production servers in an environment that not only provides the top degree of availability and extensibility but that is in addition simple for customers to transfer to a different support firm or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit small businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, system support, and IT administration while achieving enterprise-class dependability and an unparalleled degree of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered solution, can handle the multi- OS and non- standardized environments common with smaller businesses, and keeps control of the licenses in the customer's hands so that migrating to a new virtualized host is fast, safe, and affordable. This avoids ending up a captive to a specific hosting service while still offering all the economies associated with ASP and SaaS hosting services.

• Hybrid Cloud Migration Consulting Services
  Progent offers advanced remote consulting services to help businesses of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that combine on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and provides a single platform to address the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
  Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

• ProSight Data Protection Services: Managed Backup
  ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital data, applications and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security vendors to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Columbus, Georgia Small Businesses
Progent's size, depth of information technology skill, and experience with corporate IT support allow small companies to sidestep the pitfalls associated with excessive dependence on small support firms or independent consultants.

Working with Progent's Experts allows your company to:

• Prevent Excessive Dependence on Individual Consultants
  For IT support, small companies often depend excessively on individual consultants. Although freelance service engineers have lower overhead than more substantial support organizations and can afford to bill apparently smaller fees, freelancers are occasionally spread too thin to respond quickly to urgent problems. If a freelance engineer is occupied with another customer, sick, on travelling, or in class, the lack of backup staff may require your business to go without help during a crisis. As your small business grows, system unavailability or problems with line-of-business programs get more expensive. The money you believed you were saving on an independent consultant can be eaten up fast due to lower productivity. In addition, when independent engineers encounter new technologies, the lack of a large consulting team to count on for assistance forces them to train on the job while your business winds up with the costs for their ongoing training.

• Gain Access to Expertise in Complex IT Solutions
  Many small service organizations or independent consultants focused on small business network consulting are capable of delivering routine solutions but lack the seasoning to deal efficiently with complicated network configurations with mixed platforms, numerous offices, Voice over IP systems, remote workers, integrated accounting and analytical applications, eCommerce, and specialized business applications. Progent's background with global enterprises and Progent's extensive team of experts can benefit your business because big-company environments are characteristically complex, support problems require thorough knowledge in many technical areas, and achieving an acceptable level of stability, availability, and protection calls for enterprise-tested processes.

• Build a Solid Basis for Growth
  Small businesses often start with a network cobbled together on a shoestring budget. Lacking a proper basis, a sequence of ad hoc repairs commonly get thrown onto of a weak structure. As a business evolves, reliability and expandability issues can hinder the success of the organization. Such networks need thorough assessment, intelligent strategic analysis, and broad-based experience to migrate to a network infrastructure that can act as the reliable foundation to meet current business needs and ease future growth.

• Partner with Solution Providers, Not Product Vendors
  Small businesses require guidance and insight to work through an ever more complicated array of IT alternatives offered for enabling growth and enhancing efficiency. Businesses do not need a network consultant or service firm that attempts to promote a product. Progent avoids conflicted motives by not selling hardware and software. Progent sells consulting and services only. This permits Progent to align technical support services with the genuine interests of customers. Combining network consulting and product reselling can lead to a conflict where the recommended solution is based on a predetermined technology rather than being driven by the actual needs of a client.

Get in Touch with Progent
If your Columbus, Georgia company wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Support
For fast online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).