Professional Remote Troubleshooting for Columbus, Georgia Small Business Computers from World-class Engineers
Small businesses have traditionally been overlooked by major network support organizations. Many small businesses permit themselves to become excessively dependent on individual consultants or small consulting organizations who lack the bandwidth or broad knowledge to respond promptly or efficiently to network emergencies. Other small businesses resort to giant service providers staffed with personnel able to provide by-the-numbers fixes for ordinary problems but who are missing the experience and technical scope to handle the diversity of environments and absence of standardization that characterizes small business IT networks.
Progent's time-tested methodology for delivering low-cost and effective technical support to small companies has made Progent one of the premier Microsoft-certified network service firms in the industry. Progent has provided remote support to small businesses in every state in the country (See Progent's client testimonials).
Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.
Progent locations in Columbus region
||Canton Executive Suites, 200 6th Street NW
Canton, OH 44702
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2460 Fairmount Blvd, #202
Cleveland Heights, OH 44106
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||4031 Colonel Glen Hwy, at Signal Hill
Beavercreek, OH 45431
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||4965 US Hwy 42, Suite 1000
Louisville, KY 40222
||Louisville Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your in-house network service personnel. This can reduce expenses and minimize technical risks for major IT initiatives like application development, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition provide access to certified experts to help your company to plan and implement your cloud strategy.
Main Technical Areas Supported by Progent for Businesses in Columbus, Georgia
Progent's team of certified engineers provides support for virtually all aspects of network systems found in businesses of any size. Technologies served by Progent in and around Columbus include:
Service Delivery Options Available for Columbus, Georgia Businesses
Progent has a variety of options for providing small businesses with affordable computer services for technical support, system architecture, hosting, and network administration. Progent's model for delivering IT support is based on the Help Desk operational structure familiar to larger IT support organizations. Progent's Help Desk Service Model ensures fast support, comprehensive service records, dependable follow-up, and tight expense monitoring for an array of network support delivery modes that include remote troubleshooting, onsite help, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and scheduled online service for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified service experts can help customers to analyze and repair network issues without the cost or time loss of travel for onsite service calls. The experience of Progent's network consultants makes it possible to handle most IT issues quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for new clients to accommodate urgent network problems and Progent charges by the minute with no sign-up fees or time minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn more information concerning Progent's online computer support expertise.
- Onsite Support
Progent offers onsite technical assistance for signed-up customers in larger cities in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote service engineers to give small and midsize companies the best of both worlds: onsite service professionals when you require them plus the remote help of Progent's seasoned staff of IT consultants, security professionals, and business application programmers. The wait time for on-site support calls is typically under one business day. There is no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more about how to sign up for Progent's onsite computer service.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. To learn more, see Help Desk Services.
- Consulting Expertise
Progent offers small companies budget-friendly availability of enterprise-class IT professionals who can deliver help with vital products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network protection engineering, fault tolerant it system engineering, virtualization solutions, plus configuration, programming and training for small business applications such as accounting, ERP, business analytics, CRM, and office productivity suites. Progent can help with one-shot projects such as site relocations and massive software upgrades, extended initiatives like business information software development and support, relational database application development and administration services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and system management, or urgent services such as disaster recovery and virus removal.
- Application Server Hosting
Progent can host critical applications like Exchange Server and Microsoft SQL Server in order to provide small companies with higher levels of dependability, protection, and performance than is feasible using the class of in-house data center that is realistically affordable for the majority of small businesses. Since Progent utilizes the same facilities that host the equipment of many of the world's largest IT organizations, Progent can eliminate the cost of creating and managing the systems required for enterprise-class cooling, power failover, and uninterruptible Internet access. For managed applications, Progent can also see to it that upgrades and revisions remain updated, protection and performance is constantly monitored, and systems and data files are consistently archived and ready for full and prompt restoration. Find out more about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small organization's production servers in a setting that not only provides the highest degree of availability and scalability but that is in addition convenient for clients to transfer to another service provider or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting service is built around tested virtualization techniques that allow businesses with mixed networks to benefit dramatically on the costs of capital equipment, system support, and IT administration while getting enterprise-class reliability and an unprecedented degree of vendor flexibility. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered service, can handle the mixed- OS and loosely standardized networks common with smaller companies, and keeps control of the licenses in the client's hands so that moving to a different virtualized system is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers advanced remote support to help businesses of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering advanced consulting support online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's affordable ProSight suite of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their networking appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security companies to deliver centralized control and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so all potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated collection of infrastructure products including firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a company-wide perspective on system protection and can assist with complex security programs such as SIEM solutions to help companies comply with business guidelines and government regulations for IT information security and incident reporting.
The breadth and size of Progent's consulting staff offer a powerful set of advantages to organizations wishing to maximize the business value of their information network within an affordable budget. These advantages include:
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry experience, in the trenches of IT support, performing a broad variety of IT tasks for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This means that you get not just expert IT help, but also a consultant with field-tested methods for fixing real-world IT problems rapidly.
Read additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to charge for phone service and in-person visits by the minute. Consequently, you pay exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids major bills for quick solutions. Another benefit of granular billing is that customers are not tempted to allow incipient problems to stay unaddressed until they grow into major problems.
Find out more details about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Support
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation sent by each consultant to each client. The practice of documenting and organizing support activity results in more effective service and avoids a variety of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
Learn more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent has little competition. Small businesses who work with independent consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, protected, and productive.
Learn more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Columbus, Georgia business wants to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Help
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).