Columbus, Georgia Microsoft and Cisco Premier Certified Consulting Firm

Service Delivery Options for Columbus, Georgia Companies
Progent has a selection of alternatives for providing small and midsize companies with affordable computer services for technical support, consulting, and network management outsourcing. Progent's model for delivering network support services is built on the Help Desk structure common to big IT groups. Progent's Contact Center Support Mechanism promotes rapid support, comprehensive service documentation, reliable follow-up, and strict expense control across a range of IT service delivery options that include remote troubleshooting, on-premises help, and top-tier consulting.

• Online Service
  Progent's Technical Response Center offers emergency and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified support experts can assist customers to troubleshoot and repair network problems without the cost or time loss of in-person support calls. The background of Progent's IT engineers makes it possible to handle the majority of network issues quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-based registration process for first-time clients to accommodate emergency situations and Progent bills per minute with zero startup charges or minimums, so you pay only for the help you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn more details about Progent's remote network support expertise.

• On-site Support
  Progent provides on-site computer support for registered clients in larger cities in the United States. Progent's onsite support personnel can operate in conjunction with Progent's online service experts to deliver small and midsize businesses the optimal solution: onsite support technicians when you require them plus the on-line help of Progent's worldwide team of IT engineers, security professionals, and business application developers. The wait time for on-site service calls is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite support. Find out more details concerning how and why to sign up for Progent's in-person computer support.

• Phone Support
  Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, visit Help Desk Services.

• Help Desk Sharing Services
  Progent's Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's pool of veteran desktop support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting. To learn more, visit Progent's Help Desk Co-management services.

• Consulting Services
  Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can provide assistance with vital technologies including Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, network protection engineering, fault tolerant it system design, virtualization solutions, plus integration, programming and support for business software including accounting, ERP, management reporting, sales automation, and productivity suites. Progent can help with one-time projects including office moves and major software migrations, extended initiatives like customizing a legacy ERP platform to a modern Microsoft Dynamics or Dynamics 365 solution, relational database application programming and DBA support, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and network management, or emergency response like data restoration and virus removal.

• Infrastructure Guidance for Telecommuters
  Progent can assist small and mid-size businesses to design, implement and debug the infrastructure to support teleworkers. Areas of network infrastructure where Progent's consultants can deliver support include safe and efficient VPN tunnel connectivity, VDI desktop platforms, router integration, Wi-Fi network design and deployment, and robust Internet connections. For information about Progent's infrastructure consulting services for teleworkers, see infrastructure expertise for teleworkers.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is in addition simple for clients to migrate to a different service firm or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting service is based on proven virtualization technologies that permit companies with mixed environments to benefit significantly on the costs of capital equipment, infrastructure support, and network administration while getting world-class reliability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered service, can support the multi- OS and non- standardized environments common with small businesses, and keeps control of the licenses in the client's hands so that moving to a different virtualized host is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still offering all the economies related to SaaS hosting alternatives.

• Hybrid Cloud Planning and Integration Support
  Progent offers expert remote consulting support to help companies of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that combine local IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.

• ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior analysis tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
  ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

• ProSight DPS: Managed Cloud Backup and Recovery
  ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital data, applications and VMs that have become lost or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

• ProSight WAN Watch: Network Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to deliver web-based management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so any potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Columbus, Georgia Small Businesses
Progent's staff size, depth of technical skill, and experience with corporate IT consulting allow small and midsize businesses to avoid the problems associated with excessive reliance on small support organizations or independent engineers.

Working with Progent's Experts enables your small business to:

• Avoid Over Dependence on Individual Consultants
  For network support, small businesses sometimes depend excessively on individual consultants. Though individual service engineers have lower expenses than more substantial IT service organizations and can typically charge nominally smaller rates, individuals are occasionally stretched to far to react quickly to critical network problems. If an independent engineer is occupied with another client, sick, on vacation, or in class, the lack of replacement personnel may require your company to go without help in case of an emergency. As your company expands, network downtime or difficulties with critical applications become more expensive. The dollars you thought you were conserving on a freelancer can evaporate fast due to lost productivity. In addition, when freelance consultants confront new problems, the unavailability of a large consulting group to depend on for help forces them to train on the job while your business ends up with the bill for their continuing education.

• Have Access to Certified Professionals in Advanced Information Technology Solutions
  The majority of small support organizations or independent engineers focused on small company IT support are capable of providing routine solutions but don't have the seasoning to deal cost-effectively with complex network infrastructures that have a variety of operating systems, numerous sites, VoIP systems, remote workforces, integrated financial and analytical applications, eCommerce, and specialized business applications. Progent's background with global companies and Progent's large group of experts can benefit your business because enterprise environments are inherently complex, support problems demand in-depth understanding of in many technical disciplines, and reaching a high level of robustness, reliability, and security requires industry-tested leading practices.

• Build a Solid Basis for Growth
  Small businesses typically begin with an IT system cobbled together on a tight budget. Lacking a strong architecture, a series of ad hoc fixes often get thrown onto of a weak structure. As a company evolves, reliability and scalability problems can obstruct the success of the business. These networks require thorough evaluation, intelligent business analysis, and in-depth experience to migrate to a network environment that will act as the reliable foundation to handle current business requirements and support downstream growth.

• Work with Solution Providers, Not Resellers
  Smaller companies require guidance and insight to work through an increasingly complex array of technology options available for accelerating growth and enhancing productivity. Businesses do not need a network engineer or support organization that tries to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent offers consulting and services only. This allows Progent to match consulting support services with the genuine interests of clients. Combining IT consulting and product selling can result in a conflict where the proposed solution is built around a predetermined technology rather than being based on the actual requirements of a customer.

How to Contact Progent
In case your Columbus, Georgia business wants to contact Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Support
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).