Columbus, Georgia Microsoft and Cisco Premier Consulting

Service Delivery Alternatives Available for Columbus, Georgia Businesses
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective computer services for technical support, consulting, and IT management. Progent's model for delivering network support services is based on the Call Center structure familiar to larger IT support organizations. Progent's Helpdesk Support Mechanism promotes rapid response, thorough activity documentation, dependable follow-up, and strict expense monitoring across an array of network service delivery modes that include online repairs, in-person help, and top-level consulting.

• Remote Support
  Progent's Technical Response Center (TRC) offers urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can assist clients to troubleshoot and fix network issues without the cost or delay of travel for onsite service calls. The experience of Progent's IT engineers makes it possible to resolve the majority of network problems quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based signup procedure for first-time clients to address urgent situations and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn more details about Progent's online computer troubleshooting services.

• Onsite Service
  Progent provides onsite computer support for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's online service engineers to deliver small companies the best of both worlds: on-premises service technicians when you require them as well as the on-line help of Progent's seasoned staff of network engineers, security specialists, and business application programmers. The response time for in-person support calls is usually under one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Learn more details concerning how and why to sign up for Progent's in-person computer service.

• Help Desk
  Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems. For details, refer to Online Help Desk Services for Small Businesses.

• Shared Help Desk Services
  Progent's shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics. For more information, see Progent's Co-managed Help Desk services.

• Consulting Expertise
  Progent provides small businesses affordable availability of world-class IT professionals who can provide assistance with vital technologies including Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, company-wide network security consulting, fault tolerant it system design, virtual server strategies, plus integration, customization and support for business programs such as financials, operations, reporting, CRM, and office productivity packages. Progent can help with short-term projects including site moves and major software upgrades, longer term initiatives such as upgrading an older ERP system to a current Microsoft Dynamics or Dynamics 365 package, relational database application development and DBA support, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services such as disaster recovery and virus removal.

• Network Infrastructure Support Services for Teleworkers
  Progent can help small and medium-size businesses to plan, deploy and debug the infrastructure to support at-home workers. Areas of infrastructure for which Progent's consultants can deliver assistance include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi LAN design and implementation, and reliable Internet connectivity. To learn about Progent's infrastructure support services for teleworkers, see infrastructure consulting services for an at-home workforce.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize organization's servers in a setting that not only provides the top level of availability and expandability but that is in addition convenient for customers to transfer to a different support provider or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that allow small businesses with multi-vendor networks to save significantly on the costs of hardware, system support, and IT management while achieving enterprise-class dependability and an unprecedented level of vendor independence. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed package, can handle the mixed- OS and loosely standardized environments common with smaller businesses, and keeps control of the licenses in the client's possession so that moving to a different virtual system is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting service while still providing all the savings related to ASP and SaaS hosting services.

• Hybrid Cloud Integration Services
  Progent offers advanced remote consulting support to help organizations of any size integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can help your IT team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine local resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Unified Endpoint Security
  ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Cloud Backup
  ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of vital files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that any potential issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's CISSP-Premier security experts, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on system protection and can assist with advanced security programs like SIEM solutions to help companies comply with business standards and government requirements for network information protection and reporting.

The breadth and depth of Progent's engineering staff bring a unique set of advantages to customers trying to increase the productivity of their IT system within a realistic budget. These benefits include:

• Best Methodology
  Progent's team of Microsoft and Cisco Premier experts average more than ten years of hands-on professional background, in the trenches of IT support, executing a wide variety of IT projects for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This means that you get not just expert technical help, but also a support engineer with field-tested approaches for repairing actual network problems quickly. Learn additional information concerning Progent's best practices for network consulting.

• Efficient Pricing
  Progent's pricing model is to charge for remote support and on-site help per minute. As a result, you are billed exclusively for received services. Progent does not impose a higher rate for off-hours or priority support, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during regular working hours. Many service firms impose substantial minimum fees or bill in increments of a quarter hour or more. Progent's small billing granularity eliminates king-size bills for quick repairs. An additional benefit of granular invoicing is that your company will be less tempted to permit minor problems to fester until they become major ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

• Complete Documentation of IT Support
  Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or small service firms who offer minimal documentation or details of services performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation sent by each consultant to each customer. The practice of detailing and organizing service records allows more efficient service and eliminates a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

• Knowledge Transfer
  Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has few competitors. Small companies who work with independent service providers or who employ in-house IT staffs gain when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and productive. Learn more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Columbus, Georgia business needs to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Online Network Help
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).