Columbus, Georgia Microsoft and Cisco Premier Certified Consultants

Service Delivery Options Available for Columbus, Georgia Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, and IT management. Progent's model for providing computer support services is based on the Call Center structure common to big IT support groups. Progent's Helpdesk Service Mechanism ensures fast support, comprehensive service documentation, reliable follow-through, and strict expense control for a range of network service delivery options that include remote troubleshooting, on-premises help, and top-level consulting.

• Remote Support
  Progent’s Technical Response Center (TRC) provides urgent and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service professionals can assist customers to analyze and repair network problems without the expense or delay of on-premises support visits. The experience of Progent's IT engineers allows them to resolve most network problems rapidly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based signup procedure for first-time customers to accommodate urgent situations and Progent charges by the minute with zero startup charges or time minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn more details about Progent's remote network troubleshooting services.

• Onsite Service
  Progent offers onsite technical support for registered customers in major metropolitan areas in the United States. Progent's onsite service personnel can work in tandem with Progent's remote service engineers to deliver small companies the best of both worlds: on-premises service professionals when you require them plus the remote expertise of Progent's worldwide team of IT consultants, security professionals, and business application developers. The wait time for on-site service visits is typically under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises support. Learn more details concerning why to sign up for Progent's in-person network support services.

• Help Desk
  Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex issues. For details, visit Help Desk Services for Small Businesses.

• Shared Help Desk Services
  Progent’s Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's pool of veteran technical support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution built around the leading professional services automation tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics. For details, visit Progent’s Help Desk sharing services.

• Consulting Expertise
  Progent offers small companies affordable access to enterprise-class consultants who can provide help with vital products and technologies such as
• Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, network security consulting, fault tolerant network consulting, virtual server solutions, plus configuration, programming and training for small business programs including financials, ERP and MRP, reporting, sales automation, and productivity software. Progent can help with one-time projects including office moves and major software migrations, longer term initiatives such as customizing an older MRP system to a current Microsoft Dynamics or Dynamics 365 package, relational database software programming and administration services, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and network management, or emergency response such as disaster recovery and virus cleanup.

• Infrastructure Guidance for Telecommuters
  Progent can assist small and medium-size businesses to plan, set up and debug the infrastructure required for remote workers. Areas of network infrastructure where Progent's consultants can deliver guidance include secure and convenient VPN tunnel connectivity, VDI desktop software, router integration, Wi-Fi network design and implementation, and robust Internet connections. For details about Progent's infrastructure expertise for at-home workers, refer to network infrastructure support services for teleworkers.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize company's production servers in a setting that not only provides the highest degree of dependability and scalability but that is also simple for clients to transfer to another service firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtual server technologies that permit companies with mixed networks to benefit significantly on the expense of capital equipment, system maintenance, and IT management while achieving enterprise-class reliability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered package, can support the mixed- OS and loosely standardized networks common with small businesses, and retains control of the licenses in the customer's hands so that moving to a different virtual system is quick, safe, and affordable. This eliminates becoming a prisoner of a single hosting service while still providing all the cost savings related to SaaS hosting services.

• Hybrid Cloud Migration Consulting
  Progent offers advanced remote support to help organizations of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that combine on-premises IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.

• ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
  ProSight Enhanced Security Protection services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

• ProSight Data Protection Services: Managed Backup
  ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, applications and VMs that have become lost or damaged due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security companies to deliver centralized control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

• ProSight LAN Watch: Server and Endpoint Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so that all looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Columbus, Georgia Small Businesses
Progent's size, depth of technical expertise, and experience with enterprise IT support allow small businesses to sidestep the problems associated with excessive reliance on small support firms or freelance engineers.

Teaming with Progent's Experts enables your small business to:

• Prevent Over Dependence on Individual Consultants
  For network services, small businesses often rely excessively on freelance engineers. Although individual service engineers have lower overhead than larger support organizations and can typically bill nominally smaller rates, they are frequently unable to react quickly to urgent situations. If an independent engineer is occupied with another client, ill, on travelling, or in class, the lack of backup personnel may force your business to go without assistance in case of an emergency. The more your company grows, system downtime or difficulties with line-of-business applications get more expensive. The money you believed you were saving on a freelancer can be eaten up fast due to lost productivity. In addition, when independent engineers encounter unfamiliar problems, the lack of a big engineering group to depend on for advice requires them to train on the job while your business winds up footing the costs for their ongoing education.

• Have Access to Experts in Sophisticated Network Issues
  Many smaller support firms or independent consultants focused on small business network consulting may excel at providing connect-the-dots solutions but don't have the experience to deal cost-effectively with complicated network infrastructures with mixed operating systems, many sites, Voice over IP systems, remote workforces, integrated financial and analytical software, eCommerce, and custom business applications. Progent's experience with worldwide companies and Progent's large group of experts can benefit your small business because enterprise environments are characteristically complicated, support problems require thorough understanding of in numerous technical areas, and achieving an acceptable degree of robustness, availability, and security requires industry-proven best practices.

• Create a Firm Foundation for Seamless Growth
  Small companies typically start with an IT system implemented on a tight budget. Lacking a carefully designed basis, a sequence of band-aid repairs commonly get tossed onto of a marginal foundation. As a company evolves, stability and scalability issues can undermine the productivity of the business. These environments require thorough evaluation, intelligent business analysis, and in-depth expertise to upgrade to a network environment that will provide the reliable basis to meet critical business needs and support future expansion.

• Partner with Solution Consultants, Not Resellers
  Small companies need guidance and insight to work through an ever more complex maze of technology options available for accelerating business growth and enhancing efficiency. Businesses do not need an IT consultant or service firm that tries to promote products. Progent avoids conflicted motives by not reselling any products. Progent provides services only. This allows Progent to match consulting support with the genuine needs of clients. Mixing IT consulting and product reselling can lead to a conflict where the recommended solution is built around a predetermined vendor instead of being based on the actual requirements of a small business.

Get in Touch with Progent
In case your Columbus, Georgia company wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Assistance
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).