Columbus Remote Workforce Connectivity Support Partner
Help Desk Solutions Consulting Services
Expanding your remote workforce can have a major impact on network architecture, security, and corporate workflows. Progent has 20 years of background assisting businesses of all sizes to design, deploy, administer, tune, and debug IT networks that support work-from-home employees. Progent can help your Columbus company to pick the right technologies and follow best practices in building and operating a secure virtual office ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent can provide services that go from on demand expertise for getting you over occasional IT bottlenecks to full project management to help you successfully complete business-critical tasks.
Progent can help Columbus, Ohio companies to succeed with any aspect of building a high-performing work-at-home environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, security monitoring, data protection solutions, and unified management.
Help Desk Call Center Services for At-Home Workers
A fast, company-wide transition to a teleworker workforce, which could be motivated by a pandemic or as part of a disaster recovery process, can overstretch even the most efficient internal Help Desk. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Call Center with Progent's remote Technical Response Center team.
- Progent's Standard Call Center services utilize Progent's extensive team of online technical support specialists combined with enterprise-class trouble ticketing and follow-up software to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from initial service requests through ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to check or edit the status of their current trouble tickets, enter information, and upload screenshots and relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to resolve advanced problems. For more information, refer to Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Center Augmentation Service enables your company to supplement your current Help Desk staff by sharing delivery of Support Desk services transparently between your regular IT support personnel and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collaborative support model based on the number one professional services automation tool for managing service requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. For details about how Progent's Support Desk Augmentation Services can enable your business to provide best-in-class desktop support to your teleworkers, go to Progent's Help Desk supplementation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient telecommuter solution for your Columbus, Ohio company, phone
An index of content::
wireless controller Online Troubleshooting
Flex Series Wireless Controller Technology Consulting
Cisco's Catalyst family of Wi-Fi controllers simplify the administration of Wi-Fi LANs by unifying the configuration and management of Wi-Fi APs, optimizing wireless throughput by reducing the effect of RF congestion, enhancing Wi-Fi availability with fast auto-failover, and strengthening data security by identifying cyber threats and analyzing traffic content based on user class and location. Progent's Wi-Fi consultants can help you to deploy Cisco Wi-Fi controllers to manage and monitor wireless LANs of any size. Progent can assist you to maintain and troubleshoot your existing Cisco Wi-Fi solution or carry out a smooth transition to Cisco's latest Wi-Fi controller solutions.
Cisco Firepower integration Specialist
ASA with Firepower Technical Support Services
The new ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer substantially more value than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-premier CCIE network experts can assist your company to maintain your legacy PIX or Cisco ASA 5500 security appliances and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, deploy, tune, manage and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.
24/7/365 Network Consultants Microsoft Windows Server 2008 Cluster
Microsoft Windows Server 2008 Cluster Information Technology Consulting
The clustering feature set built into the Datacenter and Enterprise versions of Microsoft Windows Server 2008 is dramatically redesigned to streamline the deployment, setup, and management of server clusters that provide greater levels of network dependability, security, efficiency, and versatility. New or improved features include automated cluster Validation, easier configuration and deployment, unified cluster management, new cluster architecture for increased uptime, hardened security and quorum structure, elimination of failure points, greater storage and RAM capacity, and improvements for multi-site clusters. Progent's consultants can assist you evaluate the business benefits of Windows clustering, plan and execute a deployment, educate your network support personnel to manage your failover clusters, provide ongoing consulting and technical help services, and create and validate a workplace recovery procedure.
Microsoft Experts Troubleshooting SQL Server 2019 Development
SQL Server 2019 Development IT Consultants
Progent's Microsoft-certified SQL Server 2019 experts can assist you to evaluate the advantages for upgrading to SQL Server 2019 and can deliver fast remote or onsite access to experts in solution planning and integration, software programming, database administration, and cybersecurity.
Cybersecurity Firms SIEM
GIAC Information Assurance Cybersecurity Firms
GIAC was established in 1999 to validate the skill of network security professionals. GIAC certifications are recognized by companies and government organizations all over the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants can provide help with all of the network security services addressed within GIAC certification including auditing infrastructure vulnerability, event handling, traffic analysis, web services security and security information and event management (SIEM) solutions.
Cisco Switch Integration Group
Cisco CCIE Remote Networking Consultants
Progent can assist your organization to deploy Cisco's infrastructure products to create a robust foundation for your onsite, private cloud, or hybrid-cloud data center and improve operations in vital areas such as compute and storage consolidation, security and compliance, manageability, reliability, and disaster recovery.
Juniper Junos Management Cybersecurity Consultancy
Juniper Junos BGT Consulting Services
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
IT Services wireless IP phone configuration
Technical Consultant wireless IP phones and Aironet APs
Progent's Wi-Fi IP phone configuration experts offer remote and on-premises support to help you build and manage a Cisco Wi-Fi IP phone solution by delivering integration services that range from troubleshooting the set up of a wireless IP phone or AP to offering comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of a campus.
domain expiration management Consulting
24x7 Professionals ProSight network infrastructure documentation management
ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of the time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it.
Proxim Tsunami Remote Support
On-site Support Office Wireless
Progent’s wireless engineers can help small organizations plan, select, test, install and maintain secure building-to-building wireless bridging products that integrate transparently into your existing network while providing a level of protection that equals or exceeds wired connections. Progent offers experience in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can show you how to identify and deploy the wireless connectivity solutions that match your business needs.
Windows Server 2008 Hyper-VI Technical Support Services
Microsoft Windows 2008 R2 Integration Support
Microsoft Windows Server 2008 R2 features outstanding levels of performance, protection, availability, expandability, and flexibility that accelerate output of on-site, branch office, and mobile workers. Progent's Microsoft-certified experts can deliver cost-effective online consulting, troubleshooting, and education services to help your company to plan, implement, and maintain Windows Server 2008 R2 in order to add significant strategic value to your information system.
Redundant ISP Online Technical Support
Support and Integration Fully Redundant Internet Network
Progent's Cisco-certified IT engineers can show you how to design an affordable, fault tolerant Internet connection architecture that can achieve non-stop Internet connectivity via a broad array of fault tolerant Internet access technologies including fault tolerant BGP, transparent fail-over, and redundant Internet Service Providers. Progent can provide CCIE consultants to show you how to apply the latest techniques for 24x7 Internet access to create an economical, completely redundant Internet network with automatic failover and other features to deliver non-stop Internet availability.
Microsoft Certified Expert Value Pricing Design Company
Consultant Price Network Designers
Progent's pricing model is to bill for online support and on-site help by the minute. Consequently, you are invoiced exclusively for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no minimum charge and asks no retainer for support services delivered during normal business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's small granularity eliminates large invoices for quick fixes so you will not be forced to permit simple problems to fester.
Cisco ASA Firepower IT Consultants
Cisco Firepower NGFW Firewalls Technical Support Services
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance boost compared to Cisco's popular ASA 5500-X security appliances and offer unified management and automation of advanced security capabilities such as application visibility and control, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can help you to design and carry out an efficient migration to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower firewalls with Cisco's cloud-based services to build and centrally control IT environments that span local offices, data centers, and cloud resources.
Microsoft ISA Server Technology Consulting Services
Microsoft ISA Server Engineer
Progent's certified ISA Server consulting experts have broad backgrounds developing Microsoft-based security solutions for IT networks with multiple locations, mobile users, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant can help your small or mid-size business plan and deploy a configuration of Microsoft ISA Server 2004 that supports your information protection needs without restricting your network.
Expert Training IT Consultant
Network Engineer IT Training
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent has few competitors. Small businesses who work with trusted freelance consultants or who employ in-house support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, secure, and efficient.
Adobe Illustrator Classes
Apple Motion Learning
Progent's Apple Mac consultants can support the creative aspect of Mac environments by offering consulting services and education in graphics, sound, and motion video. Progent's consultants offer expertise in a variety of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special jobs such as capturing or digitizing audio or video or setting up an audio/video post production facility.
Exchange 2003 Upgrade Consultant
Exchange Server 2003 Upgrade Online Support
Progent's Microsoft certified consultants can show you how to design and deploy an efficient in-place Exchange Server 2003 upgrade plan that avoids network disruption, reduces ongoing support requirements, and makes your Microsoft Exchange 2003 Server easy to administer. For complex multiple server or multi-location migrations, Progent has the background to complete your project rapidly and affordably. Progent's Exchange Server 2003 help, troubleshooting, and consulting services include assistance with the configuration of outside vendor enhancements of Microsoft Exchange Server 2003 that are in keeping with your business goals.
Microsoft SUS Consult
WSUS Consultancy
Microsoft Windows Server Update Services allows IT administrators to deploy and monitor the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, network support staff can completely and effortlessly manage the distribution of patches that are released through Microsoft Update to servers and workstations in an organization. Progent can help you with technical details of the initial setup of Microsoft Software Update Services such as planning the Microsoft Software Update Services deployment, setting up client's computers, defining the Group Policy settings, and making sure your Microsoft Software Update Services GPO is associated with an Active Directory container that makes sense for your system environment.
SMS Server 2003 Migration Remote Technical Support
SMS Server 2003 Upgrade Technical Support
Progent’s Microsoft consultants provide small and mid-size businesses enterprise-class consulting support for SMS Server 2003 and Configuration Manager 2007, Microsoft's solutions for change and configuration management. Configuration Manager is Microsoft's new title for the update management platform formerly called SMS Server. Configuration Manager offers a variety of enhancements to Microsoft Systems Management Server including comprehensive automation, integrated Vista Microsoft Windows Server 2008 awareness, NAP security support, and device driver management. Progent’s Microsoft certified engineers can show you how to use SMS 2003 or Configuration Manager 2007 effectively for streamlined OS and application installation, security patch control, application metering, and licensing compliance. Progent's consultants can also help you to migrate efficiently from Systems Management Server to Configuration Manager 2007.
Server Management Computer Engineer
Integration Mission Critical IT Applications
By using virtual servers, businesses are able to run multiple virtual servers on one physical server. Virtualization technology allows companies to gain all the benefits of server segmentation, but without the costs that goes with buying extra server equipment. Virtual servers are also the critical technology for building private clouds, which provide major benefits such as lowering the costs of hardware, datacenter facilities, and administration while enhancing information protection, system availability, and disaster recovery. Other useful server management technologies are network monitoring software, Windows Server Update Services, and remote system management hardware. Progent's certified server management specialists can assist you with all aspects of server consolidation and management to allow your business to contain costs and conserve time.
Azure Disaster Recovery Consultant
Top Quality Azure migration Developer Firm
Progent can help small businesses to move all or part of their network infrastructure to Microsoft Azure. This can streamline network management and reduce hardware investments. Microsoft Azure offers a comprehensive library of cloud services and Progent can help you to understand the benefits and restrictions of different cloud networking architectures you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises applications and resources and ensure you avoid the typical errors small companies make when moving to the cloud. Progent can assist you to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to configure perimeter firewalls and IPsec VPN tunnels and also to manage Apple iOS devices and Google Android handhelds.
Windows and UNIX Consultants
Solaris with Windows Consultancy
If your company is producing UNIX or Linux software in an environment that includes MS Windows-based processors, PCs, and office applications, Progent offers full-service network support outsourcing that allows you to focus on your field of strategic know-how while avoiding the continual distraction of managing your company information system. By using automated network monitoring and by delivering online and on-site assistance as your business needs it, Progent represents an affordable way for managing an information network that provides excellent reliability, security, and efficiency. Progent's developer support offerings feature comprehensive information technology outsourcing, virtual infrastructure, online and on-site support and repair, network monitoring, and Helpdesk support.
Consultants Cisco Firepower 9300 Series Firewalls
Cisco Firepower 2000 Series Firewalls Information Technology Consulting
The new ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer substantially more value than Cisco's previous firewalls and have replaced the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-premier CCIE network consultants can assist your company to maintain your current PIX or Cisco ASA 5500 firewalls or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, integrate, tune, manage and troubleshoot firewall environments built on ASA 5500-X firewalls with Firepower Services.
Telecommuting Network Consult
Telecommuting Tech Services
Progent's remote connectivity and smartphone synchronization specialists can assist you to design and configure connectivity solutions for off-site desktops, notebooks, and smartphones so they integrate tightly with your information network, enabling your business to improve the efficiency of your off-site workforce.
Training Professional Mac Office Word
Mac Training
Progent can provide one-on-one education designed for people who wish to expand their understanding of the macOS and OS X platform, Apple Mac computers, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or one-on-one webinar classes for macOS and Mac OS X applications.
IT Outsourcing Advantages Article
Whitepapers Small Business IT Outsourcing
Progent’s IT outsourcing services provide budget-friendly network consulting for medium-size organizations. Whether it includes planning system architecture, setting up an in-house Help Desk or using an outside one, rolling out a new email platform, monitoring your network, or creating a web-based eCommerce solution, outsourcing your network engineering services can reduce costs and minimize uncertainties, allowing network service expenses to grow in a more moderate and manageable fashion than is possible by assembling a large, all-purpose internal network support organization. Progent’s Outsourcing White Paper and datasheets show how Progent can help you create a secure and highly available system architecture for your vital Windows-based business software including Windows Server 2008, Microsoft Exchange Server 2007, and SQL Server.
OS X Lion Networking Computer Consulting
macOS Network Consult
Progent's Mac support consultants can assist you with a broad array of network infrastructure areas including network architecture, remote and mobile connectivity, internetwork compatibility, protection, and new technologies including Voice over IP and fast wireless connectivity. For company networks based solely on Mac OS X or for systems that use a combination of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the experience and size to deal with the complexity of planning, configuring, and maintaining a network infrastructure that is reliable, secure, productive and supportive of your business objectives. Progent can help you configure Apple’s Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage products, and Xsan storage area network solution. Progent can also give you access to certified professionals to support Cisco routers and switches.
IT Outsourcing Services Engineer
Outsourcing Network Help Consultants
Progent can deliver comprehensive remote consulting for all major technologies associated with today’s small business IT systems and allows you to outsource a variety of vital, as-needed services such as a temporary Chief Information Officer to offer senior-level planning and budgeting skills, a Call Center for help desk support, proactive server monitoring, spam/virus filtering as a managed service, best-practices project management help for critical projects like office moves orOS upgrades, connectivity experts for building and maintaining high-performance and reliable infrastructure, security specialists to ensure data safety and regulatory compliance, disaster recovery specialists to help design business continuity plans, and software programmers to write, customize, or repair mission-critical application programs.
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