Expanding your telecommuter workforce can have a significant effect on network architecture, cybersecurity, and company culture. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Columbus company to select the right tools and adhere to leading practices in creating and operating a safe virtual solution for telecommuters that promotes collaboration and returns top value. Progent offers support services that go from as-needed guidance for helping you over challenging technical bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Columbus, Ohio organizations to with any facet of building a high-functioning telecommuting environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, security and compliance, data protection solutions, and centralized management.

Help Desk Call Center Services for Remote Workers
An emergency, enterprise-wide switchover to a from-home workforce, which might be the result of an epidemic or as an element of a business continuity process, can overwhelm even the most efficient internal Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Support Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk services utilize Progent's extensive network of remote IT support specialists combined with enterprise-class ticketing and tracking software to provide an economical, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC support from service requests to ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to monitor or update their current tickets, add details, and upload screen captures and relevant files. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to deal with advanced issues. To find out more, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Augmentation Service allows your company to expand your existing Call Desk organization by splitting responsibilities for Call Desk support services transparently between your regular support organization and Progent's extensive pool of PC support technicians and subject matter experts. Progent's shared Support Desk service uses a collective support solution based on the number one professional services automation platform for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and generating management reports. For information about how Progent's Call Center Augmentation Services can help your business to deliver world-class IT support to your at-home workforce, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Columbus, Ohio business, call 1-800-993-9400 or refer to Contact Progent.