Enlarging your remote workforce can have a significant effect on network architecture, cybersecurity, and corporate workflows. Progent has two decades of experience assisting businesses of all sizes to design, configure, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Columbus organization to pick the right tools and follow leading practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns top value. Progent offers services that go from on demand expertise for getting you past challenging technical bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.
Progent's consultants can help Columbus, Ohio companies to succeed with any facet of creating a high-performing telecommuting environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, cybersecurity, backup/restore solutions, and centralized management.
Help Desk Call Center Support for Telecommuters
A fast, company-wide transition to a teleworker business model, which could be motivated by a pandemic or as a component of a disaster recovery plan, can overwhelm even a well-staffed internal Help Desk. Progent's Call Center services make it possible for organizations to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Center support services utilize Progent's nationwide network of remote technical support experts along with enterprise-class ticketing and tracking technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC support from help requests to trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to monitor or update their current tickets, add information, and append screenshots or relevant files. Technical support services are provided at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support experts to resolve complex issues. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Augmentation Service enables you to supplement your current Support Desk staff by sharing responsibilities for Call Center services transparently between your in-house support organization and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's co-managed Support Desk service is based on a collective support model utilizing the number one professional services automation tool for managing service requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your business to provide world-class desktop support to your at-home employees, refer to Progent's Call Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Columbus, Ohio organization, phone 1-800-993-9400 or refer to Contact Progent.