Columbus Remote Workforce Configuration Support
Help Desk Call Center Solutions Consulting
Enlarging your telecommuter workforce can have a significant effect on IT infrastructure, security, and corporate culture. Progent has 20 years of background helping SMBs to plan, deploy, administer, optimize, and troubleshoot IT environments that support at-home workers. Progent can assist your Columbus organization to pick the appropriate tools and follow best practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates collaboration and delivers top value. Progent offers support services that go from on demand expertise for getting you over challenging IT roadblocks to comprehensive project management to help you carry out business-critical initiatives.
Progent's consultants can help Columbus, Ohio businesses to succeed with any aspect of creating a high-functioning work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, security monitoring, data protection solutions, and unified management.
Help Desk Call Center Support for At-Home Workers
A rapid, company-wide transition to a teleworker business model, which could be the result of an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Call Center by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Support Desk support services utilize Progent's nationwide team of online technical support specialists along with world-class ticketing and tracking software to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop support from help requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables from-home workers to track or revise the status of their current tickets, add details, and append screen captures or attachments. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to deal with advanced problems. For more information, see Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Augmentation Service enables you to augment your existing Call Center team by splitting responsibilities for Help Desk support services transparently between your regular IT support organization and Progent's extensive team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service is based on a collaborative support model based on the number one professional services automation (PSA) tool for managing service requests and trouble tickets, assigning ownership, tracking progress, and producing reports. To learn how Progent's Call Desk Augmentation Services can enable your company to provide best-in-class desktop support to your at-home workforce, go to Progent's Call Center augmentation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Columbus, Ohio business, phone
An index of content::
Juniper Networks Certified Internet Specialist (JNCIS) Implementation Consulting Companies
IT Consulting ISSAP
Progent offers clients access to engineers who have been awarded some of the IT industry's most prestigious certifications. Progent believes that customers have the right to be sure that their computer service professionals have accredited training as well as extensive practical experience so that Progent's clients can use Progent's support with confidence. In many cases, vendor certifications like the CCIE brings privileges for substantially better vendor assistance than is offered to uncertified consultants, allowing Progent to deliver customers a higher level of computer support. In addition, recognized credentials such as CISSP or ISSEP for network security can aid corporate customers to show compliance with regulatory demands by engaging the services of recognized industry professionals.
Outlook autodiscover Computer Consulting
Top Ranked Microsoft 365 Exchange migration Integration Support
Microsoft supports seamless hybrid ecosystems that integrate Office 365 and local Exchange systems. This allows you to have some mailboxes located on your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can help your organization with any facet of designing, integrating and debugging your hybrid Exchange network. Progent's Exchange specialists can provide occasional support to help you resolve challenging technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365 solution is successfully completed on time and within budget.
SCOPIA Video Conferencing Consult
Cisco Telepresence Engineer
Progent offers access to a veteran consultant with extensive experience configuring, managing, and upgrading telepresence systems from leading vendors including Cisco, TANDBERG, Polycom, and LifeSize. Progent can work with your internal network management team, your ISP, and your telepresence platform supplier to help your organization maximize the strategic value of your telepresence ecosystem.
Exchange 2003 Server Upgrade Consulting
Exchange Server 2003 Online Support Services
Progent's expert support team can show you how to define and implement an efficient in-place Exchange Server 2003 migration plan that minimizes network disruption, reduces ongoing support requirements, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multiple server or multi-location upgrades, Progent has the experience to finish your project rapidly and economically. Progent's Exchange 2003 support, troubleshooting, and consulting offerings include assistance with the configuration of outside vendor enhancements of Microsoft Exchange Server 2003 that are in keeping with your business needs.
Online Technical Support Fault-tolerant Failover Clustered Servers
Microsoft Windows 2008 Cluster Server Technology Consulting Services
The server cluster technology built into the Datacenter and Enterprise editions of Microsoft Windows Server 2008 is dramatically re-engineered to simplify the installation, setup, and management of server clusters that offer greater levels of network dependability, protection, performance, and versatility. New or enhanced capabilities include cluster Validation, easier setup and installation, unified cluster management, redesigned cluster infrastructure for maximum uptime, hardened security and quorum structure, minimization of failure points, more storage and RAM capacity, and improvements for multi-site clusters. Progent's clustered server consultants can help you assess the business benefits of Windows clustering, plan and implement a deployment, train your network support personnel to administer your failover clusters, provide continuing consulting and technical help services, and produce and test a workplace recovery plan.
Remote Troubleshooting Branch Location
Award Winning Microsoft and Cisco Certified Expert Remote Office Computer Consultant
Years of experience providing Microsoft expertise and Cisco technology consulting has allowed Progent to build a unique capability for serving branch offices that need network service with the responsiveness associated with with small firms but which includes professional client interaction, complete documentation, and adherence to corporate IT protocols. If your corporation maintains a sales office situated anywhere in or any region covered by Progent's consultants, Progent can provide a wide array of on-premises and off-site IT support services and network design assistance.
Small Business Wireless Technical Consultant
Top Ranked Specialists Proxim
Progent’s wireless consultants can help small businesses design, choose, pilot, configure and support protected building-to-building wireless bridging products that integrate seamlessly into your existing network while providing a level of protection that equals or excels wired connections. Progent provides experience in wireless LAN technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless vendors and can show you how to select and install the wireless link technology that align best your business needs.
Access to External Support Databases Onsite and Remote Support
Microsoft Consulting Best Practices Information Technology Integrators
Progent’s team of Microsoft and Cisco Premier experts average longer than a decade of real-world industry experience, in the trenches of network support, executing a broad variety of IT projects for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices that are combined into company-wide leading practices standards that Progent teaches its consulting team. This guarantees that you get not only world-class IT help, but also a consultant with proven approaches for using computer knowledge to repair actual IT problems quickly.
Virtual Machine Manager Network Engineer
Microsoft Expert SCVMM 2012 Backup and Recovery Integration
Progent's Microsoft-certified consultants can help organizations of all sizes to adhere to best practices to configure SCVMM 2012 hosts, fabric, storage systems, and libraries; plan, implement, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive monitoring. Progent can assist your business to move from an older release of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can assist you to optimize and repair your existing SCVMM 2012 ecosystem so you get maximum business value.
MCSE Expert Certified Windows 8 Services
Windows 8.1 Work Folders Consultants
Progent's engineers can provide a range of IT outsourcing and co-sourcing services to help companies of any size to deploy, administer, and support networks that incorporate workstations, notebooks, tablets, or smartphones based on Microsoft Windows 8.1. For larger organizations, Progent's senior project management consultants can assist to design and configure test environments to assess Windows 8.1 and develop and manage Windows 8.1 migration plans following leading practices.
Virtualization Consulting
Virtual Server Technology Consultancy
Server growth puts pressure on IT budgets and administrative resources. Server consolidation through a virtual infrastructure offers lower total cost of ownership of servers and faster ROI, more leveraged utilization of servers, streamlined operations, increased system uptime, and easier manageability. Common usage scenarios for virtual servers are hardware consolidation, economical hosts for mission-critical legacy applications based on obsolete operating systems, and affordable quarantine of program development or pilot testing systems from on-line systems.
Online Support Windows and macOS
IT Consultant Apple Mac with Windows integration
Progent's support specialists in Mac and Microsoft Windows technology can show you how to integrate Apple Macintosh and Windows computers into cohesive networks with resource sharing and workgroup support. Enabling efficient co-existence among a mix of servers and workstations powered by Apple Mac OS and Windows requires extensive knowledge of and background with Mac and Windows technology. Progent's experience in Windows and Macintosh consulting makes it possible to provide world class assistance to companies that rely on these technologies to keep their competitive edge. Progent's consultants can also help you to interface Apple's iPhones and iPads to operate with smoothly with your Windows network.
Wi-Fi RF Spectrum Analysis for Wi-Fi Integration
Emergency Help and Support Wi-Fi Site Survey
Progent’s Wireless Site Survey makes it easy to design and implement a wireless network customized for your facilities, offering you a wireless solution that has the reception, speed, load-handling capability, QoS, data protection, and hand-off capability your company needs. Progent's Wireless Site Survey services are available either as an economical online service or as a more comprehensive onsite service.
Top Small Business IT Specialist
24/7 MS Certified Small Office Computer Consultation
Progent is a leading innovator in economically providing world-class IT help to small businesses. Progent's success in handling the IT support requirements of the chronically underserved small company sector is the combined result of key technical and operational innovations that have eliminated much of the conventional costs out of administering network service, added unprecedented technical skill into the support system, and significantly streamlined the repair cycle.
Apple OSX Tiger Remote Consulting
Apple OSX Tiger Technology Consulting Services
Progent's consultants can provide Mac users a range of services including workstation support, Apple macOS and OS X expertise, Mac co-existence with Windows networks, Entourage and Exchange Server expertise, security services, and one-on-one education. Progent can help businesses to migrate to macOS from Mac OS X or other earlier editions of Mac OS X and Progent can provide expertise with Apple Mac application software. Progent can also assist your business with iPhone integration and Apple iPad management, or moving to Apple's iCloud services. For business environments based exclusively on Apple macOS or OS X or for networks with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of planning, configuring and supporting a network infrastructure that is available, safe, fast and able to achieve your company's business goals.
Windows Server 2012R2 Multitenancy Support and Integration
Windows Server 2012R2 upgrade Engineers
Progent's Microsoft-certified consultants can help you to assess the benefits of Windows Server 2012 R2 for your company, create test systems and migration plans, tune your network infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, train your IT management, staff, create a corporate-wide security strategy, automate network administration, assist with creating applications, and generate and validate a disaster recovery/business continuity plan.
Carrier Routing System Specialists
Open Now Support Outsourcing 3800 Router
Cisco has designed an extensive array of routers that includes routers designed to provide the security, bandwidth, and availability demanded by organizations ranging from small businesses to worldwide enterprises and service providers. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and network uptime. Progent can show you how to choose and configure Cisco routers to establish a solid foundation for your IT system and to make it easy to expand as you add new users, start new offices, install new services, open your network to customers and partners, and support a more mobile workforce. Progent can provide expertise in a range of routers powered by Cisco's IOS platform, such as the Cisco 800 series of small office routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 3900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, Cisco CRS Carrier Routing System for core Networks, plus legacy 2500 and 2700 Series Routers.
Ubiquiti UniFi switch Professional
Ubiquiti UniFi Controller software Specialists
Progent can provide quick access to the expertise of veteran Wi-Fi consultants who can help organizations to determine the benefits of Ubiquiti UniFi Wi-Fi access points for your company and help you to design, deploy, maintain, and troubleshoot your UniFi wireless network. Progent can also carry out a wireless site survey to help you to select, provision, and position Ubiquiti UniFi Wi-Fi APs for optimal coverage and performance.
Urgent Consulting Support for IT Service Firms Support Services
Consulting Support for IT Service Providers Network Engineer
Progent's Support for IT Service Providers lets you use Progent's information technology experts while retaining your own service brand as a transparent arm of your network consulting staff.
Windows 2019 Server Online Technical Support
Windows Server 2012 Consulting Services
The sophistication and connectivity requirements of Microsoft Windows Servers calls for a network consulting team with practical expertise and broad familiarity with planning and integrating seamless, comprehensive network technology systems. The background of Progent's Microsoft-certified consultants, which averages over 10 years supporting Microsoft integration, ensures you success configuring Windows Server 2008 and Windows Server 2003 to match closely with your business goals. Progent’s consulting services can assist you with planning, installing, managing, and troubleshooting Windows Server systems that increase the productivity of your computer system. Progent’s consultants can assist you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows XP and other desktop clients.
Remote Help and Support Microsoft Entourage and Exchange
Support and Integration Time Machine and Outlook for Mac
Exchange Servers and Macintosh computers can co-exist efficiently. Progent's Mac and Microsoft certified consultants can show you how to install Microsoft Entourage and Exchange so your Apple Macintosh users can work closely with colleagues who use Microsoft Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Apple Macintosh systems can coexist, allowing Mac users to get and send email, examine the Exchange global address list, copy addresses, synchronize calendars, and invite fellow workers to conferences with your Microsoft Exchange account. Progent will make sure that your Microsoft Server is properly configured and that WebDAV and Outlook Web connectivity are enabled. Progent also offers specialized one-on-one Entourage education.
Work from Home Video Conferencing Outsourcing
After Hours At Home Workers Conferencing Setup and Support
Progent can help small and mid-size organizations to implement and debug conferencing applications to enable their at-home employees to communicate efficiently with colleagues and customers.
Windows Server 2000 Upgrading
Microsoft Certified Expert Windows 2000 Remote Support
Progent's certified Microsoft Windows 2000 consulting staff can show you how to optimize the capability of your current Windows 2K Servers and can streamline network administration, offer technical support and repair, and enhance security. Progent can also help you create, rationalize, and execute a plan to upgrade from Microsoft Windows Server 2K to Windows 2003 Server. Progent is expert in designing pilot installations to eliminate the technical risk involved with moving to Windows Server 2003 by identifying possible hardware and software compatibility problems.
UNIX, Windows Consulting Services
Windows, UNIX, Solaris Engineer
If your company network combines UNIX, Linux or Solaris platforms with Windows, Progent can assist you to integrate your IT resources into a cohesive environment that permits all your operating systems to coexist for simple management, transparent information exchange, high availability, superior throughput, and strong security. Progent's UNIX and MS Windows integration support offerings feature IT infrastructure configuration and service, support for Windows services for UNIX, remote server monitoring and administration, online network help and troubleshooting, on-site technical support, and Helpdesk services.
Wyoming Specialist
Award Winning Missouri Small Business Computer Consulting Firms
Progent’s Technical Response Center (TRC) provides low-cost nationwide after-hours remote help for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support experts offer 24x7 phone help and online secure computer connection to troubleshoot and resolve network problems rapidly and affordably.
Support and Setup Knowledge Transfer
IT Services IT Training
Progent practices information transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Small companies who work with familiar independent consultants or who employ in-house support staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
Specialist Small Business IT Outsourcing
IT Outsourcing Consultants
Progent is organized deliver comprehensive remote consulting for all major technical areas associated with today’s small business information networks and allows you to outsource an array of vital, as-needed support services including a temporary Chief Information Officer to provide advanced IT design and budgeting capability, a Technical Response Center for help desk services, 24x7 remote monitoring, spam and email-borne virus filtering as a managed service, best-practices project management for major initiatives like site moves orOS upgrades, connectivity experts for designing high-performance and robust network infrastructure, certified security specialists to verify data safety and compliance, disaster recovery experts to create business continuity strategies, and software programmers to create, customize, or repair mission-critical applications.
ISA 2000 Server Setup and Support
Technical Consultant Microsoft ISA 2004 Server
Progent’s Microsoft certified consultants provide small and medium sized companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers include a full featured application-layer aware firewall that can secure your IT network from attack by outside and internal sources. Forefront Threat Management Gateway and ISA Server provide deep examination of Internet protocols such as HTTP, which allows these products to detect many attacks that can get by traditional firewalls. The integrated firewall and VPN structure of Forefront Threat Management Gateway and ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the centerpiece of Microsoft's system security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you enhance your network protection through experienced design and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified consultants can assist your company to deploy Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or upgrade smoothly from ISA Server to Microsoft Forefront Threat Management Gateway.
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