Enlarging your telecommuter workforce can have a significant effect on IT infrastructure, security, and corporate culture. Progent has 20 years of background helping SMBs to plan, deploy, administer, optimize, and troubleshoot IT environments that support at-home workers. Progent can assist your Columbus organization to pick the appropriate tools and follow best practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates collaboration and delivers top value. Progent offers support services that go from on demand expertise for getting you over challenging IT roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent's consultants can help Columbus, Ohio businesses to succeed with any aspect of creating a high-functioning work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A rapid, company-wide transition to a teleworker business model, which could be the result of an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services utilize Progent's nationwide team of online technical support specialists along with world-class ticketing and tracking software to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop support from help requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables from-home workers to track or revise the status of their current tickets, add details, and append screen captures or attachments. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to deal with advanced problems. For more information, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service enables you to augment your existing Call Center team by splitting responsibilities for Help Desk support services transparently between your regular IT support organization and Progent's extensive team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service is based on a collaborative support model based on the number one professional services automation (PSA) tool for managing service requests and trouble tickets, assigning ownership, tracking progress, and producing reports. To learn how Progent's Call Desk Augmentation Services can enable your company to provide best-in-class desktop support to your at-home workforce, go to Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Columbus, Ohio business, phone 1-800-993-9400 or visit Contact Progent.

An index of content::

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    Progent offers clients access to engineers who have been awarded some of the IT industry's most prestigious certifications. Progent believes that customers have the right to be sure that their computer service professionals have accredited training as well as extensive practical experience so that Progent's clients can use Progent's support with confidence. In many cases, vendor certifications like the CCIE brings privileges for substantially better vendor assistance than is offered to uncertified consultants, allowing Progent to deliver customers a higher level of computer support. In addition, recognized credentials such as CISSP or ISSEP for network security can aid corporate customers to show compliance with regulatory demands by engaging the services of recognized industry professionals.

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    The server cluster technology built into the Datacenter and Enterprise editions of Microsoft Windows Server 2008 is dramatically re-engineered to simplify the installation, setup, and management of server clusters that offer greater levels of network dependability, protection, performance, and versatility. New or enhanced capabilities include cluster Validation, easier setup and installation, unified cluster management, redesigned cluster infrastructure for maximum uptime, hardened security and quorum structure, minimization of failure points, more storage and RAM capacity, and improvements for multi-site clusters. Progent's clustered server consultants can help you assess the business benefits of Windows clustering, plan and implement a deployment, train your network support personnel to administer your failover clusters, provide continuing consulting and technical help services, and produce and test a workplace recovery plan.

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    Years of experience providing Microsoft expertise and Cisco technology consulting has allowed Progent to build a unique capability for serving branch offices that need network service with the responsiveness associated with with small firms but which includes professional client interaction, complete documentation, and adherence to corporate IT protocols. If your corporation maintains a sales office situated anywhere in or any region covered by Progent's consultants, Progent can provide a wide array of on-premises and off-site IT support services and network design assistance.

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    Progentís wireless consultants can help small businesses design, choose, pilot, configure and support protected building-to-building wireless bridging products that integrate seamlessly into your existing network while providing a level of protection that equals or excels wired connections. Progent provides experience in wireless LAN technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless vendors and can show you how to select and install the wireless link technology that align best your business needs.

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    Progentís team of Microsoft and Cisco Premier experts average longer than a decade of real-world industry experience, in the trenches of network support, executing a broad variety of IT projects for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices that are combined into company-wide leading practices standards that Progent teaches its consulting team. This guarantees that you get not only world-class IT help, but also a consultant with proven approaches for using computer knowledge to repair actual IT problems quickly.

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    Progent is a leading innovator in economically providing world-class IT help to small businesses. Progent's success in handling the IT support requirements of the chronically underserved small company sector is the combined result of key technical and operational innovations that have eliminated much of the conventional costs out of administering network service, added unprecedented technical skill into the support system, and significantly streamlined the repair cycle.

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    If your company network combines UNIX, Linux or Solaris platforms with Windows, Progent can assist you to integrate your IT resources into a cohesive environment that permits all your operating systems to coexist for simple management, transparent information exchange, high availability, superior throughput, and strong security. Progent's UNIX and MS Windows integration support offerings feature IT infrastructure configuration and service, support for Windows services for UNIX, remote server monitoring and administration, online network help and troubleshooting, on-site technical support, and Helpdesk services.

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    Progentís Technical Response Center (TRC) provides low-cost nationwide after-hours remote help for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support experts offer 24x7 phone help and online secure computer connection to troubleshoot and resolve network problems rapidly and affordably.

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    Progent is organized deliver comprehensive remote consulting for all major technical areas associated with todayís small business information networks and allows you to outsource an array of vital, as-needed support services including a temporary Chief Information Officer to provide advanced IT design and budgeting capability, a Technical Response Center for help desk services, 24x7 remote monitoring, spam and email-borne virus filtering as a managed service, best-practices project management for major initiatives like site moves orOS upgrades, connectivity experts for designing high-performance and robust network infrastructure, certified security specialists to verify data safety and compliance, disaster recovery experts to create business continuity strategies, and software programmers to create, customize, or repair mission-critical applications.

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    Progentís Microsoft certified consultants provide small and medium sized companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers include a full featured application-layer aware firewall that can secure your IT network from attack by outside and internal sources. Forefront Threat Management Gateway and ISA Server provide deep examination of Internet protocols such as HTTP, which allows these products to detect many attacks that can get by traditional firewalls. The integrated firewall and VPN structure of Forefront Threat Management Gateway and ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the centerpiece of Microsoft's system security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you enhance your network protection through experienced design and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified consultants can assist your company to deploy Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or upgrade smoothly from ISA Server to Microsoft Forefront Threat Management Gateway.

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