Enlarging your telecommuter workforce can have a significant effect on IT infrastructure, security, and corporate culture. Progent has 20 years of background helping SMBs to plan, deploy, administer, optimize, and troubleshoot IT environments that support at-home workers. Progent can assist your Columbus organization to pick the appropriate tools and follow best practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates collaboration and delivers top value. Progent offers support services that go from on demand expertise for getting you over challenging IT roadblocks to comprehensive project management to help you carry out business-critical initiatives.
Progent's consultants can help Columbus, Ohio businesses to succeed with any aspect of creating a high-functioning work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, security monitoring, data protection solutions, and unified management.
Help Desk Call Center Support for At-Home Workers
A rapid, company-wide transition to a teleworker business model, which could be the result of an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Call Center by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Support Desk support services utilize Progent's nationwide team of online technical support specialists along with world-class ticketing and tracking software to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop support from help requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables from-home workers to track or revise the status of their current tickets, add details, and append screen captures or attachments. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to deal with advanced problems. For more information, see Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Augmentation Service enables you to augment your existing Call Center team by splitting responsibilities for Help Desk support services transparently between your regular IT support organization and Progent's extensive team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service is based on a collaborative support model based on the number one professional services automation (PSA) tool for managing service requests and trouble tickets, assigning ownership, tracking progress, and producing reports. To learn how Progent's Call Desk Augmentation Services can enable your company to provide best-in-class desktop support to your at-home workforce, go to Progent's Call Center augmentation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Columbus, Ohio business, phone 1-800-993-9400 or visit Contact Progent.