Expanding your at-home workforce may have a significant impact on IT architecture, security/compliance, and company workflows. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, manage, tune, and debug IT environments that incorporate work-from-home employees. Progent can assist your Columbus company to select the right tools and follow leading practices in creating and maintaining a secure virtual solution for telecommuters that promotes teamwork and delivers maximum value. Progent offers support services that go from on demand guidance for helping you over occasional IT roadblocks to full project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can help Columbus, Ohio organizations to succeed with any aspect of creating a high-functioning work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, cybersecurity, data protection solutions, and streamlined management.

Help Desk Services for Teleworkers
A sudden, organization-wide transition to a telecommuter business model, which might be activated by an epidemic or as an element of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Call Center. Progent's Call Center services allow organizations to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk support services utilize Progent's extensive team of remote technical support experts combined with world-class ticketing and tracking technology to offer an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from initial service requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to check or update their active trouble tickets, enter details, and append screenshots or relevant files. Support services are delivered at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support experts to deal with advanced issues. For more information, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Augmentation Service allows you to supplement your current Support Desk organization by sharing responsibilities for Support Desk support services transparently between your in-house IT support staff and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's co-managed Call Center service uses a collaborative support solution based on the leading PSA platform for managing service requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. To learn how Progent's Support Desk Supplementation Services can help your business to deliver world-class IT support to your from-home workers, refer to Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Columbus, Ohio business, phone 1-800-993-9400 or refer to Contact Progent.