Expanding your remote workforce can have a major impact on network architecture, security, and corporate workflows. Progent has 20 years of background assisting businesses of all sizes to design, deploy, administer, tune, and debug IT networks that support work-from-home employees. Progent can help your Columbus company to pick the right technologies and follow best practices in building and operating a secure virtual office ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent can provide services that go from on demand expertise for getting you over occasional IT bottlenecks to full project management to help you successfully complete business-critical tasks.

Progent can help Columbus, Ohio companies to succeed with any aspect of building a high-performing work-at-home environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Services for At-Home Workers
A fast, company-wide transition to a teleworker workforce, which could be motivated by a pandemic or as part of a disaster recovery process, can overstretch even the most efficient internal Help Desk. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Call Center services utilize Progent's extensive team of online technical support specialists combined with enterprise-class trouble ticketing and follow-up software to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from initial service requests through ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to check or edit the status of their current trouble tickets, enter information, and upload screenshots and relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to resolve advanced problems. For more information, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Augmentation Service enables your company to supplement your current Help Desk staff by sharing delivery of Support Desk services transparently between your regular IT support personnel and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collaborative support model based on the number one professional services automation tool for managing service requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. For details about how Progent's Support Desk Augmentation Services can enable your business to provide best-in-class desktop support to your teleworkers, go to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient telecommuter solution for your Columbus, Ohio company, phone 1-800-993-9400 or go to Contact Progent.