Columbus Remote Workers Connectivity Consulting and Support
Help Desk Solutions Consulting Experts
Expanding your at-home workforce may have a major effect on IT architecture, cybersecurity, and company processes. Progent has two decades of experience helping businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Columbus organization to pick the appropriate technologies and follow best practices in creating and maintaining a safe virtual office solution for teleworkers that facilitates teamwork and returns maximum business value. Progent can provide support services ranging from as-needed guidance for getting you over occasional IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.
Progent's consultants can help Columbus, Ohio companies to succeed with any aspect of creating a high-functioning work-at-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, security monitoring, data protection solutions, and unified management.
Help Desk Call Center Services for Remote Workers
An emergency, organization-wide changeover to a telecommuter workforce, which might be driven by a pandemic or as an element of a disaster recovery/business continuity process, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center services.
- Progent's Standard Call Center support services leverage Progent's nationwide team of online IT support specialists combined with world-class ticketing and tracking technology to offer an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC technical support from help requests through ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to track or edit their active tickets, add information, and append screen captures and relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to resolve advanced issues. For more information, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Supplemental Service enables your business to supplement your existing Help Desk team by splitting delivery of Help Desk support transparently between your regular support staff and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collaborative support model utilizing the number one professional services automation (PSA) tool for handling service requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your business to provide world-class IT support to your at-home employees, see Progent's Help Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Columbus, Ohio business, call
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CISSP Certified Security Small Office Small Office IT Support
After Hours Small Business Setup Consultancy Services
Progent's Microsoft and Cisco certified network consultants can provide advanced support for a broad array of technologies and can deliver that expertise remotely anywhere in the U.S. or onsite in major cities throughout the United States and anywhere in . Progent offers online support for networks powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for systems that incorporate a combination of Microsoft and UNIX-family platforms. Progent also can provide access to the expertise of Cisco CCIE infrastructure specialists for the toughest connectivity issues, plus the assistance of CISSP-accredited security consultants to handle complex security design and troubleshooting. Progent has provided remote network support to businesses in all 50 states in the U.S.
Benefits for Certified Positions
Contract Jobs Compensation for Telecommuting Cisco Consulting
Our compensation structure is based on contribution, so just like working as an independent contractor, your income is entirely driven by your work effort. Some Progent support staff focus on lifestyle issues and elect to work at a more relaxed pace, using our self-determined calendar to pursue personal enthusiasms like hiking, car racing, skiing, surfing, vacations, or spending free time with family and acquaintances. Others take advantage of the opportunity to make big bucks through lots of work and long hours. Progent completely supports either side of the spectrum plus everything in the middle.
Windows 8.1 Training Online Technical Support
Consultancy Windows 8.1 Upgrade
Windows 8.1 is designed to run on devices from smart phones and slates to power-user desktops. An abundance of new and improved capabilities, such as touch screen interface and iconic live tiles GUI, offer a broad selection of advantages for companies who know how to exploit them. Progent's Windows experts can help bring your business up to speed with Windows 8.1 and show you how to derive significant competitive advantage from the product's many new and enhanced technologies.
Urgent System Center Configuration Manager Network Consulting Organization
Online Troubleshooting VMware Workspace ONE Endpoint Management
Progent's Microsoft-certified engineers can help you to streamline desktop PC change and update deployment by providing support for management platforms like System Center Configuration Manager 2007, SMS 2003, and WSUS.
Microsoft Exchange 2000 Upgrade Troubleshooting
Exchange 2000 Upgrade Upgrade
Progent is among the most qualified network consulting firms for designing email and messaging solutions powered by Exchange 2000 Server. Progent specializes in helping small and mid-size businesses receive the full advantages of Microsoft Exchange 2000 under common scenarios such as upgrading from Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 management.
Service Database Professional
Service Database Integration Services
Progent uses a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or local support firms who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation transmitted by every staff member to every client. The practice of detailing and archiving service records results in more effective support and avoids a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.
Amazon Web Services integration Design Firm
Amazon AWS hybrid cloud solutions Outsourced Programming
Progent offers cost-effective remote consulting to assist businesses to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Glacier for value-priced archival storage. Progent can help your IT team with every phase of Amazon AWS integration including needs analysis, preparedness evaluation, system design and review, pilot testing, deployment, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN access and can help you create cloud-centric or hybrid cloud networking models that efficiently integrate Amazon AWS cloud services. Progent offers as-needed consulting to help you to overcome complex technical issues or Progent can deliver project management outsourcing or co-sourcing to help you move to the Amazon AWS cloud on time and on budget.
Online Support Aironet Wave 2 Wi-Fi AP
Remote Support Services Aironet AP Management
Progent's Cisco CCIE wireless network consultants offer remote or on-premises integration and troubleshooting support to assist your organization to plan, configure, update, tune, manage and troubleshoot Aironet Wi-Fi access point environments of any scale or architecture. Progent's Cisco wireless controller experts can also help you to combine your Wi-Fi environment with your wired network and cloud-based resources to create an enterprise connectivity solution that is simple to manage and scale. Progent also offers affordable wireless site surveys to assist you to determine the most appropriate selection, placement and setup of Aironet Wi-Fi APs to accommodate your unique workplace layout, construction, and expected workloads.
Microsoft Certified Partner Design
Microsoft Partner IT Consulting Companies
Progent is a Microsoft Certified Partner and has earned accredited competencies such as Information Worker Solutions. Microsoft Certified Partners are the most successful organizations who earn the top client endorsement and enjoy the tightest working relationship with Microsoft. The knowledge, skills, and commitment required to achieve the level of Microsoft Certified Partner benefits Progent's clients by allowing Progent to offer your business more complete technical solutions for your information network.
Largest Aironet Wave 2 Wi-Fi Access Point Remote Technical Support
Aironet AP Management Support and Setup
Progent's Cisco CCIE-certified wireless network infrastructure consultants offer remote or on-premises integration and troubleshooting services to assist you to design, implement, update, optimize, administer and debug Aironet Wi-Fi AP deployments of any size or architecture. Progent's Cisco Wi-Fi controller experts can also help you to integrate your wireless ecosystem with your wired network and cloud-hosted resources to build an enterprise connectivity solution that is easy to manage and expand. Progent also offers affordable wireless site surveys to assist you to determine the most efficient selection, placement and configuration of Aironet Wi-Fi APs to accommodate your unique workplace layout, building structure, and expected network traffic.
Service Database Support and Help
Tracking Service Costs Remote Technical Support
Progent uses a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or small support firms who offer scant documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by each consultant to every client. The practice of documenting and organizing service activity results in more effective service and eliminates a variety of typical problems such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Windows, UNIX, Solaris IT Services
UNIX with Windows Computer Consultants
If your business has a UNIX or Linux environment or a mixed-platform network, Progent's CISM and CISSP-premier security specialists can help your whole organization in a wide array of security topics such as security management practices, security architecture and strategies, connection management systems and methodology, software development security, operations security, physical security, telecommunications, infrastructure and Internet security, and workplace recovery planning. CISM and CISSP define the core skills and worldwide standards of performance that information security professionals are expected to master. These accreditations give executive management the assurance that those who have earned their CISA or CISSP qualification have the experience and theory to offer effective security management and engineering help.
Small Business 500 Access Point Integration
Small Business 300 Access Point Network Consultants
Progent's Cisco-certified wireless technology experts can help organizations to deploy, manage, and debug Cisco Small Business 100/300/500 Wireless APs.
Award Winning ProSight Virtual Hosting Consulting Services
ProSight Hosting for Virtual Servers Technology Professional
Progent's ProSight Virtual hosting services offer small businesses a range of benefits such as reduced capital costs, savings on operational expense, better executive focus, enterprise-class security, enhanced fault tolerance, and regulatory compliance.
Support services Consulting Hourly Cost
Consulting Hourly Price Software Consultants
Progent's pricing model is to charge for phone service and on-site help by the minute. Consequently, you pay just for delivered services. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no monthly commitment for services delivered during normal working hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick repairs so you won't be forced to permit minor problems to stay unaddressed.
Skype for Business high availability Technology Professional
Skype for Business and SQL Server Consulting Services
Progent's consultants offer online and onsite consulting services for companies of any size to assess the costs/benefits of migrating to Microsoft Skype for Business from any release of Lync Server or Microsoft Office Communications Server. Progent can assist your business to design an on-premises, cloud-based or hybrid deployment; interface Skype for Business with SQL Server,Exchange, SharePoint and Office; set up high-availability solutions; interface Skype for Business with your PSTN gateway; and interface with third-party collaboration platforms such as Cisco Video Interop Server. Progent's certified data security experts can assist you create and verify a security environment for your Skype for Business deployment that meets regulatory requirements.
Engineer Dynamics GP Great Plains Software
Dynamics GP Great Plains Accounting Support Services
important features of Microsoft Dynamics GP/Great Plains accounting include a modular design that lets you buy just the functionality you require, a standards-based foundation based on Microsoft technologies to safeguard your investment and offer a highly integrated environment, advanced reporting services that allow you to monitor all activities, revenues and expenses and sales trends, integration with Microsoft Office to speed access to corporate data, the capability to process information from virtually any db software or workstation software into Microsoft GP, plus an open architecture that makes it easy to create specialized programs. Progent can help you configure and support a reliable, secure server and communications infrastructure to support Microsoft Dynamics GP, and can provide experienced GP support professionals to show you how to convert the powerful features of Dynamics GP accounting into a high-value business management solution.
Open Now Double-Take Availability Integration Support
Biggest Consulting Services Double-Take Software Backup
DoubleTake/Carbonite Software offers a family of products intended to provide small businesses a range of cost-effective solutions for replicating and restoring vital applications such as Exchange, SQL Server, Blackberry, and Microsoft SharePoint. Progent’s business continuity planning consultants have in-depth backgrounds integrating DoubleTake/Carbonite products into small company IT networks to create a high level of availability and disaster recovery capability at an affordable cost.
Custom .NET Development Group
Programming .NET
For custom program development, Progent can provide software design experts to write line-of-business software in areas such as commercial transaction webs, web site design, Microsoft Dynamics products such as Great Plains Software accounting system, and specialized management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent’s experts can use Internet Information Services to create company-specific eCommerce solutions powered by Microsoft ASP.NET. Also, Progent offers experts in a wide range of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers specialists in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
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