Columbus Teleworkers Solutions Support Partner
Help Desk Call Center Solutions Consulting and Support Services
Expanding your remote workforce may have a significant impact on network architecture, security, and company culture. Progent has two decades of experience assisting SMBs to plan, deploy, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Columbus organization to select the appropriate technologies and follow best practices in creating and operating a safe virtual ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent offers support services ranging from as-needed guidance for helping you over challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can help Columbus, Ohio organizations to succeed with any facet of building a high-functioning work-at-home ecosystem by providing infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, security and compliance, backup/restore solutions, and streamlined management.
Help Desk Support for Remote Workers
A rapid, organization-wide switchover to a teleworker business model, which could be activated by an epidemic or as a component of a disaster recovery plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Call Desk with Progent's remote Technical Response Center team.
- Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of remote IT support specialists along with enterprise-class trouble ticketing and tracking software to offer an affordable, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 PC support from help requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to track or revise their active tickets, add details, and upload screenshots or relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to deal with advanced issues. For more information, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Supplemental Service allows you to supplement your current Call Desk staff by sharing responsibilities for Support Desk support seamlessly between your regular IT support staff and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's shared Help Desk service is based on a co-sourcing support model utilizing the number one PSA tool for managing help requests and ticketing, assigning responsibility, monitoring progress, and producing reports. For information about how Progent's Call Desk Supplementation Services can help your company to provide world-class desktop support to your from-home workers, go to Progent's Call Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Columbus, Ohio company, phone
An index of content::
Amazon MWS integration training Integration
Amazon MWS Programming Firm
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to streamline their business processes by automating key sales functions such as listings, orders, payments, fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales processes, vendors can expand their reach, reduce their cost of sales, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide programming, workflow integration, project management support, and training so you can shorten development time and costs and get to market quickly.
Support and Help DoubleTake Carbonite Software Availability
Professionals Double-Take Software Availability
DoubleTake/Carbonite Software publishes a selection of products designed to deliver small businesses a variety of cost-effective alternatives for replicating and restoring vital applications including Exchange Server, SQL, RIM Blackberry, and Microsoft Office SharePoint. Progent's business continuity planning consultants have in-depth experience incorporating DoubleTake/Carbonite products into small business IT systems to achieve a high state of fault tolerance and business continuity readiness at a budget-friendly price.
Flexential Internet Data Center Consultants
Top Ranked Flexential Data Center Consultant
Progent utilizes the Flexential Tampa data center mainly to provide private cloud hosting services. Progent has a group of network consultants located in the vicinity of Tampa, and Progent can also provide online expertise from Progent's countrywide roster of Microsoft-certified experts, Cisco-certified CCIE network engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware specialists, and senior DRBC preparedness consultants. Progent can also help your business to plan and carry out a move to the Flexential facility by providing services such as planning system configuration, specifying hardware, system setup and validation, troubleshooting, streamling online management, and educating your IT staff.
Amazon hybrid cloud solutions Programming Companies
Microsoft Amazon S3 disaster recovery Programming Firm
Progent can provide cost-effective remote consulting to help companies to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design and review, pilot testing, deployment, centralized administration, performance optimization, software license management, disaster recovery solutions, and security.
Remote Support Services MetaFrame
IT Services XenApp and Citrix Access Gateway
Progent's Citrix-certified consultants can assist your business to plan, install, administer, and troubleshoot a virtualized Windows application delivery and management solution built on Citrix XenApp. Progent's Cisco-certified CCIE network consultants can help you optimize your infrastructure for delivering server and client-side applications, and Progent's datacenter management and support experts can help your organization to administer and support an off-site datacenter that features high availability, advanced protection, and rapid recovery.
SCVMM 2012 Virtual Switch Setup and Support
Information Technology Consulting SCVMM 2012 Security and Compliance
Progent's Microsoft-certified consultants can assist businesses of all sizes to adhere to best practices to set up SCVMM 2012 hosts, networking, storage, and libraries; plan, deploy, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can assist your company to migrate from a legacy version of SCVMM or from a third-party virtualization management system, and Progent can assist you to enhance and troubleshoot your existing SCVMM 2012 ecosystem to make sure you get the highest possible business value.
Top Exchange 2013 Active Directory Network Consultants
24-Hour Exchange 2013 Upgrade Online Troubleshooting
Microsoft Exchange 2013 incorporates major improvements to the capabilities of its predecessor Exchange 2010 and introduces powerful innovations as well as a revamped structure. These improvements affect key IT areas including ease of administration, high availability (HA), security and compliance, operational costs, collaboration, scalability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to understand the potential business benefits of migrating to Exchange 2013, create an efficient validation and rollout plan, and train your IT team to manage your Exchange 2013 solution. Progent also offers ongoing online consulting and management for Microsoft Exchange Server 2013.
Engineer Cisco switch patch management
Patch management services Professional
Progent's support services for software and firmware patch management offer businesses of any size a versatile and affordable solution for evaluating, testing, scheduling, implementing, and documenting updates to your servers, such as printers, infrastructure appliances like routers and wireless APs, and Internet-of-Things (IoT) devices like sensors and robotics.
NetApp MetroCluster Disaster Recovery Professionals
Services NetApp MetroCluster Switchover
NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering with synchronous replication to provide fast, zero data loss disaster recovery between sites located as far as 300km away from one another. Progent's roster of seasoned IT consultants can assist you to design, configure, manage, upgrade, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that aligns with your technical needs and budget. Progent can make sure you follow leading practices for configuring your MetroCluster environment by delivering help with procedures like assigning disk pools, arranging plexes layout, provisioning volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network between your peered clusters, and testing your MetroCluster DR solution to verify compliance with industry standards and regulatory mandates.
Wi-Fi IP phone integration Online Technical Support
Wi-Fi VoIP phone integration Help and Support
Progent's Cisco Wi-Fi IP phone configuration and troubleshooting experts can provide online and on-premises assistance to help you build and manage a Cisco Wi-Fi VoIP phone deployment by delivering integration services that range from debugging the set up of a wireless IP phone or AP to offering comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of an entire campus.
Onsite Technical Support Hyper-V 3.0 Server
Microsoft Certified Virtual Server Administration Website Onsite Technical Support
Widows Server 2012 R2 Hyper-V enhances server virtualization in important areas including multitenancy, agile infrastructure, cloud readiness, scalability and performance, and high availability. Progent's Microsoft-certified consultants can assist your company to benefit from Windows Server 2012 R2 Hyper-V to deploy and manage virtual servers to reduce network costs and enhance availability.
Advantages of IT Outsourcing Whitepapers
Whitepapers IT Outsourcing Best Practices
Progent's IT outsourcing packages provide affordable network support for medium-size corporations. Whether it includes planning system infrastructure, creating an internal Help Desk or outsourcing a one, rolling out a new e-mail platform, monitoring your system, or developing an on-line business solution, outsourcing your IT technical services can smooth out costs and eliminate risks, allowing network support budgets to grow in a more moderate and controlled manner than is feasible by assembling a large, knowledgeable in-house network support staff. Progent's Outsourcing White Paper and flyers tell you how Progent can enable you to create a secure and robust system architecture for your critical Windows-based business software such as Windows 2008, Exchange Server, and Microsoft SQL Server 2008.
Online Consulting Aironet 3600 Access Point
Professionals Aironet Access Point Security
Progent's certified wireless experts can assist businesses of any size to plan, implement, administer and troubleshoot Cisco Aironet Wi-Fi AP environments to achieve the throughput, coverage, density, scale, security and ease of management required for transparent connectivity between wireless and wired networks. Progent can provide efficient remote and on-premises support for end-of-life and current 802.11ac Aironet APs and Progent can assist your business plan and manage wireless solutions that include indoor and outdoor/industrial Aironet Wi-Fi access points.
Microsoft ISA Server Online Help
ISA Server Specialist
Progent's certified Internet Security and Acceleration Server consultants have broad backgrounds creating corporate security designs for IT networks with multiple sites, mobile users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall engineer can help your small business plan and deploy an installation of ISA Server 2004 that meets your information protection needs without restricting your productivity.
Network Consultants Virtual Support Desk
Support and Setup Supplemental Help Desk
Progent's Microsoft certified experts provide several service programs to help medium-size and large businesses develop an efficient and successful in-house Computer Support Helpdesk. Progent's consulting services include ROI evaluation, process study and enhancement, management reporting, education of internal personnel, and documentation of procedures. Progent's Software Evaluation and Integration Services help companies sift through the numerous high-quality Help Desk application programs available and decide what products may be too expensive, lack key features, or align poorly with your organization's corporate culture. Progent also offers temporary staffing for organizations who want to reinforce their in-house Help Desk team for occasional projects or to substitute for absent or indisposed personnel.
Technical Support Microsoft 365 AD Connect
Microsoft 365 integration with on-premises environments Consulting Services
Microsoft supports transparent hybrid environments that integrate Microsoft 365 and local Exchange deployments. This allows you to have some mailboxes located at your on-premises datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist you with any phase of designing, integrating and troubleshooting your hybrid Exchange network. Progent's Exchange consultants can provide occasional support to help you resolve stubborn technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange solution is completed on schedule and within budget.
Consulting Google Cloud Dialogflow
Specialist Google Cloud solutions
Progent offers affordable online and on-premises support to help organizations of any size to move all or part of their core network resources to Google Cloud Platform services. This can save time and hardware costs and allow access to Google's state-of-the-art AI and machine learning tools. Progent can assist your IT team with every aspect of Google Cloud Platform integration including requirements analysis, readiness assessment, system design, testing, configuration, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security and compliance.
Microsoft Windows Technology Consultants
Software Consultants Microsoft Office System
Progent imposes no startup fee and requires no monthly commitment for services delivered during regular working hours. Progent's one-minute granularity avoids big invoices for fast solutions so you won't be tempted to permit minor problems to fester.
Consulting for IT Service Providers Online Support Services
IT Services for Service Providers Support Services
Progent's Reseller Program for IT Service Providers lets you use Progent's information technology experts while retaining your own brand as a seamless extension of your network services staff.
Award Winning Microsoft Azure firewall configuration Programming Companies
Designer Microsoft Azure IPsec configuration
Progent can assist businesses of all sizes to move any part of their computing infrastructure to Microsoft Azure. This can streamline network administration and reduce equipment expense. Microsoft Azure includes a wealth of cloud services and Progent can help you to evaluate the benefits and restrictions of different cloud computing models you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and local apps and network infrastructure and ensure you sidestep the typical mistakes small companies make when migrating to a public cloud. Progent can show you how to configure VMs on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also assist you to configure firewalls and IPsec VPN tunnels and also to manage Apple iOS devices and Android smartphones and tablets.
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