Expanding your remote workforce may have a significant effect on network architecture, cybersecurity, and corporate culture. Progent has two decades of background assisting SMBs to design, configure, manage, tune, and debug IT environments that support at-home workers. Progent can assist your Columbus organization to pick the right tools and adhere to best practices in creating and operating a secure virtual solution for teleworkers that facilitates teamwork and delivers top business value. Progent offers support services that go from as-needed guidance for helping you over challenging technical roadblocks to full project management to help you carry out business-critical initiatives.

Progent can help Columbus, Ohio companies to with any aspect of creating a high-functioning work-at-home environment by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, security and compliance, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Remote Workers
An emergency, enterprise-wide changeover to a teleworker workforce, which might be activated by an epidemic or as an element of a business continuity preparedness plan, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk services leverage Progent's extensive team of online technical support specialists combined with world-class ticketing and tracking software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop technical support from initial service requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to monitor or revise their current trouble tickets, enter information, and append screenshots or attachments. Technical support services are provided at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to resolve complex problems. For details, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Call Center Supplemental Service enables your business to expand your existing Help Desk Call Center staff by splitting responsibilities for Call Center support services seamlessly between your in-house IT support personnel and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Call Center service uses a collective support solution utilizing the number one professional services automation (PSA) tool for handling help requests and ticketing, establishing responsibility, tracking progress, and generating management reports. To learn how Progent's Help Desk Supplementation Services can help your business to deliver world-class desktop support to your teleworkers, see Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive work-from-home environment for your Columbus, Ohio business, phone 1-800-993-9400 or visit Contact Progent.