Expanding your at-home workforce may have a major effect on IT architecture, cybersecurity, and company processes. Progent has two decades of experience helping businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Columbus organization to pick the appropriate technologies and follow best practices in creating and maintaining a safe virtual office solution for teleworkers that facilitates teamwork and returns maximum business value. Progent can provide support services ranging from as-needed guidance for getting you over occasional IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.
Progent's consultants can help Columbus, Ohio companies to succeed with any aspect of creating a high-functioning work-at-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, security monitoring, data protection solutions, and unified management.
Help Desk Call Center Services for Remote Workers
An emergency, organization-wide changeover to a telecommuter workforce, which might be driven by a pandemic or as an element of a disaster recovery/business continuity process, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center services.
- Progent's Standard Call Center support services leverage Progent's nationwide team of online IT support specialists combined with world-class ticketing and tracking technology to offer an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC technical support from help requests through ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to track or edit their active tickets, add information, and append screen captures and relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to resolve advanced issues. For more information, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Supplemental Service enables your business to supplement your existing Help Desk team by splitting delivery of Help Desk support transparently between your regular support staff and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collaborative support model utilizing the number one professional services automation (PSA) tool for handling service requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your business to provide world-class IT support to your at-home employees, see Progent's Help Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Columbus, Ohio business, call 1-800-993-9400 or go to Contact Progent.