Columbus Remote Workforce Integration Consulting Experts
Help Desk Augmentation and Outsourcing Consulting Experts
Expanding your remote workforce may have a significant effect on network architecture, cybersecurity, and corporate culture. Progent has two decades of background assisting SMBs to design, configure, manage, tune, and debug IT environments that support at-home workers. Progent can assist your Columbus organization to pick the right tools and adhere to best practices in creating and operating a secure virtual solution for teleworkers that facilitates teamwork and delivers top business value. Progent offers support services that go from as-needed guidance for helping you over challenging technical roadblocks to full project management to help you carry out business-critical initiatives.
Progent can help Columbus, Ohio companies to with any aspect of creating a high-functioning work-at-home environment by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, security and compliance, backup/restore solutions, and centralized management.
Help Desk Call Center Services for Remote Workers
An emergency, enterprise-wide changeover to a teleworker workforce, which might be activated by an epidemic or as an element of a business continuity preparedness plan, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk services leverage Progent's extensive team of online technical support specialists combined with world-class ticketing and tracking software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop technical support from initial service requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to monitor or revise their current trouble tickets, enter information, and append screenshots or attachments. Technical support services are provided at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to resolve complex problems. For details, go to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Call Center Supplemental Service enables your business to expand your existing Help Desk Call Center staff by splitting responsibilities for Call Center support services seamlessly between your in-house IT support personnel and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Call Center service uses a collective support solution utilizing the number one professional services automation (PSA) tool for handling help requests and ticketing, establishing responsibility, tracking progress, and generating management reports. To learn how Progent's Help Desk Supplementation Services can help your business to deliver world-class desktop support to your teleworkers, see Progent's Call Center augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive work-from-home environment for your Columbus, Ohio business, phone
An index of content::
Open Now Antivirus Support Services
Antivirus Technology
Email Guard by Postini offers continually upgraded spam and virus filtering, data filtering, and protection from email-based directory harvesting and denial of service attacks. Progent is a Postini aggregator and support firm. If your business is too small to purchase for a regular Postini license, you can still get the use of Postini's Perimeter Management services via Progent's E-Mail Guard anti-spam and virus protection aggregation offering. Progent's certified e-mail protection professionals can show you how to devise an email protection plan that incorporates anti-spam and virus protection products and policies.
Upgrade UNIX
Solaris-Windows Upgrade Consultants
Progent can help you to design and execute a smooth migration from a Sun Solaris-powered IT system to a network powered by Windows and suited for supporting Microsoft's popular office productivity software, commercial applications, and developer platforms. Progent's Sun Solaris, Windows and Cisco consultants and application experts can help you preserve your data and reduce productivity discontinuity by developing an efficient transition plan that protects your current investments in Solaris application and infrastructure. UNIX-to-Windows migration consulting expertise available from Progent include analysis of current environment, migration strategy and testing, Exchange migration expertise, data and application migration, and server and storage migration and consolidation.
Android Remote Desktop Connection Specialists
Android and SharePoint integration Online Consulting
Progent's seasoned group of network consultants and subject matter experts have extensive background delivering online and onsite support for businesses of all sizes who want to incorporate Android phones into their IT systems so that mobile clients can communicate and collaborate from virtually anywhere. Progent has the breadth of skills to solve technical issues that involve numerous vendors and that represent a mix of older and up-to-date technology. Progent offers cost-effective online technical support to help you with any facet of designing, deploying, managing and maintaining your BYOD solution. Progent can deliver occasional technical support to help you to handle especially challenging technical issues, or Progent can provide outsourced or co-sourced project management support to help you complete major network projects on schedule and within budget. Progent can assist with local, cloud-centric, or hybrid network environments and can provide expertise with operating systems, applications, management tools and network infrastructure. Progent also offers customized group or one-on-one classes to help you manage and operate Android phones and tablets securely and productively.
24 Hour SCCM Cloud Management Gateway Consultants
SCCM Troubleshooting Technical Support Services
Configuration Manager automates software deployment and updating, streamlines compliance settings control, inventories network assets, guards against company data leakage, provides health monitoring, enables secure end-user self service, and offers a common point of control for administering mixed-OS networks based on on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration experts can help your organization with any aspect of designing, installing, operating and repairing a System Center Configuration Manager solution for on-premises, cloud, or hybrid environments.
Network Consultant Wi-Fi RF Spectrum Analysis for Wi-Fi
Wireless LAN Site Survey Computer Consulting
Progent's wireless site survey services help you to plan, deploy and debug a Wi-Fi network optimized for your environment, offering you a wireless solution that has the coverage, performance, capacity, data protection, and roaming ability your company requires.
Windows Server 2019 Encrypted Networks Consultants
24-7 Windows Server 2019 migration Support and Integration
Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to design and implement an efficient migration to Windows Server 2019 using existing system architecture or a new cloud-hosted or hybrid model. Windows Server 2019 offers significant enhancements in scale, performance, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, resilience, and Linux support.
Exchange Server 2010 Upgrade Consultancy
Biggest Consult Microsoft Exchange Server Upgrade
Progent can provide expert support for each phase of your Exchange 2010 upgrade with services that include end-to-end project management, site prep, project design and documentation, specification of new software licenses and hardware required, recommended sourcing, system verification at client location or at Progent's test facility, managing transitional coexistence of Exchange Server 2010 and Exchange 2003 or 2007, deployment of the solution, deactivating the old system, and training for client's support group and end users.
Email Polymorphic Virus Protection Engineer
Consultant Services ProSight Email Data Loss Protection
Progent's ProSight Email Guard uses the services and infrastructure of top information security companies to provide web-based management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter.
Integration Support SCCM 2016 Intune Integration
SCCM 2016 Policy Settings Technical Consultant
Configuration Manager 2016 automates application and device provisioning at scale, simplifies security and compliance settings control, keeps track of network assets, guards against corporate data leakage, performs network health reporting, enables secure end-user self service, and delivers a common point of control for administering multi-OS ecosystems based on on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud specialists can help businesses of any size with any aspect of planning, implementing, using and repairing a SCCM 2016 deployment for local, cloud-based, or hybrid networks.
Microsoft Consultants System Center Operations Manager
System Center Operations Manager Consultants
Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, implementing, optimizing and fixing System Center Operations Manager solutions and can provide companies of all sizes expert remote or on-premises consulting services for Microsoft SCOM 2012. Progent can assist your company to plan an architecture for Microsoft SCOM 2012 servers that delivers the performance and availability needed to watch over your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs based on best practices for monitoring network infrastructure and Microsoft and 3rd-party applications and services. Also, Progent can provide fast online or onsite technical support to assist you to remediate critical problems detected by SCOM 2012.
64-bit Computing Specialist
Consultant Services 64-bit Processing
Progent's Microsoft-certified consultants can help you design, document, carry out, manage, and troubleshoot a system-wide move to 64-bit server and desktop operating systems and applications. Progent can help you test your 64-bit infrastructure to verify that it handles all of the key 32-bit applications that you want to retain plus the latest 64-bit versions of applications you plan to install.
24-7 Online Technical Support wireless IP phone integration
wireless IP phone integration On-site Support
Progent's wireless IP phone configuration consultants offer remote and on-premises support to help your organization build and manage a Cisco wireless IP phone solution by providing integration services that can range from debugging the set up of a wireless IP phone or AP to providing project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of a campus.
Professionals Ekahau Wi-Fi RF Spectrum Analysis
Ekahau Sidekick Wi-Fi Network Design Support
Progent's Ekahau-certified Wi-Fi network design consultants can assist you to design, install, optimize, manage and troubleshoot a Wi-Fi network customized for your facilities. Progent offers online or on-premises expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF signal measurement, Ekahau Analyzer for troubleshooting RF problems, and Ekahau Insights for monitoring the health of multiple Wi-Fi sites.
WiFi 6 migration Help and Support
Wireless Bridge Remote Support Services
Progent's Wireless Consulting Services provide a convenient, economical way for businesses of all sizes to integrate, manage, monitor and repair the latest wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to plan and install hardware like Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and online applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Microsoft Small Business Server 2008 Specialist
Microsoft Small Business Server 2011 Online Technical Support
Microsoft Small Business Server (SBS) is a low-cost collection of essential servers that provides the foundation for a feature-rich but manageable information. The IT demands of the Microsoft .NET products included with Microsoft Small Business Server 2011 requires a computer consultant with real-world background planning and integrating cohesive, comprehensive business network solutions. Progent's Microsoft SBS Server consultants have an average of more than 10 years of experience integrating computer systems powered by Microsoft products. This background assures you results in deploying, managing, and troubleshooting network environments that incorporate the SBS Server suite of servers and applications.
Network Consulting Microsoft Windows Server 2003 Network Load Balancing Manager
Cisco Content Router Computer Consultant
Progent offers high availability load balancing consulting that addresses network load balancing, load balanced program, network infrastructure routing, and content dispatching technology such as F5 Networks 3DNS. High availability load balancing providers for which Progent offers consulting services include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks BIG-IP.
Exchange 2007 Online Consulting
Microsoft Experts Exchange 2007 Edge Server Remote Troubleshooting
Progent's expert consultants can show you how to define and deploy an efficient in-place Exchange Server 2007 upgrade plan that avoids network disruption, reduces long-term service requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multiple server or multi-site migrations, Progent has the knowledge and experience to complete your project quickly and economically. Progent's Exchange Server 2007 support, troubleshooting, and design offerings include expertise with the integration of outside vendor enhancements of Exchange Server 2007 that are best aligned to your business needs.
Windows 7 Training Professionals
24/7 Windows 7 Technology Professional
Progent's Microsoft certified engineers can provide offsite and onsite consulting services to help you to manage, support, and repair PCs based on Microsoft Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for management automation, data and identity protection, disaster recovery, online access, mobile device management, wireless network design, and remote network monitoring and alerts.
Small Business Support Outsourcing
Small Office Online Support Services
If you have a small business IT system with 10 to 50 network users, Progent's network outsourcing services save your company from over-reliance on an individual independent service provider while giving you cost-effective and reliable access to high-quality network expertise. By providing network consulting service when you need it, providing specialized knowledge for key applications, delivering value-added services such as automated server monitoring, and charging only for support you use, Progent offers you an economical way for optimizing the productivity and profitability of your small business network. Progent is the smart way for small businesses to build and support a robust and safe information system and to have fast access to the experienced help ordinarily available only to enterprises who are able to support a sizeable internal IT group.
24 Hour VMware Cross vCenter NSX Professionals
After Hours VMware NSX Architecture Consulting
VMware's NSX virtual network technology allows you to build complete logical networks in software. NSX permits virtual networks to be deployed instantly and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure. VMware Site Recovery Manager (SRM) allows programmatic disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to confirm full service restoration, validate Service Level Agreements and prove DR compliance. When integrated with VMware's NSX virtual network technology, VMware Site Recovery Manager can quickly restore the entire virtualized network topology at the recovery datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to help your organization to plan, deploy, test and maintain a DR solution based on VMware Site Recovery Manager and VMware NSX.
Tech Expert Microsoft
After Hours Computer Systems Consulting Microsoft Windows
Progent's IT outsourcing services offer budget-friendly computer support for small companies. Whether it includes planning network infrastructure, creating an internal Help Desk or outsourcing a one, rolling out an updated email platform, monitoring your system, or creating a web-based eCommerce solution, outsourcing your IT technical services can reduce costs and eliminate risks, allowing network support expenses to grow in a more linear and controlled manner than is possible by building up a large, knowledgeable internal IT staff. Progent's Outsourcing White Paper and flyers tell you how Progent can enable you to create a secure and robust network architecture for your critical business software based on Microsoft Windows including Office XP, Office 2003, and Microsoft Office 2000.
Dynamics NAV MRP Design
Microsoft Dynamics NAV Technical Support Services
Microsoft Dynamics 365 Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) offers SMBs a single soultions for financial management, inventory control, operations control, project management, purchasing, sales and marketing, supply chain management, and advanced reporting. Progent's Dynamics Business Central experts can assist your organization to manage your legacy Dynamics NAV system or migrate efficiently to a cloud-hosted, on-premises, or hybrid deployment.
Top Rated Configuration Microsoft Office SharePoint Server 2003
SharePoint Server 2003 Network Consultant
Progent's Microsoft-certified experts can show you how to evaluate the business case for deploying SharePoint Portal Server 2007, consult with you on the appropriate version of SharePoint Server for your application, provide setup and integration services, assist you to install MS SQL Server as a supporting database manager, improve your network integrity, integrate your off-the-shelf and custom application programs to work with SharePoint Server 2007, develop a company-wide security plan that incorporates portal technology, and provide maintenance and Help Desk support.
Remote Professional VMware Site Recovery Manager Testing
VMware SRM and NSX Disaster Recovery Consultant Services
VMware's market leading Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable workflow for restoring services rapidly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables transparent testing for site recovery, updates and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Telecommunications Security Cybersecurity Company
Computer Security Specialist Neoteris
For smaller organizations, computer security and compliance can be excessively complicated to master but too dangerous to ignore. The world's largest enterprises have been breached, and the top cloud service providers have occasionally been taken down. It looks like there's no place to hide. Progent has made it economical for small and midsize organizations to carry out critical security tasks effectively by offering the advantage of billable time to the closest minute with no minimum charge for online support. You can have the help of a world-class information consultant to provide just the knowledge you need whenever you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified security experts can help your business with any level of system security including vulnerability assessments, malware screening and recovery, spam and email content filtering, email data loss protection, regulatory compliance reporting, and designing a complete security strategy.
64-bit Processing Consulting
64-bit Migration Specialist
Progent's Microsoft-certified consultants can help you design, document, implement, manage, and repair a network-wide migration to 64-bit server and client operating systems and applications. Progent can help you test your 64-bit infrastructure to make sure it supports all of the important 32-bit applications which you intend to keep plus the latest 64-bit editions of applications you plan to run.
Shared Support Desk Technical Support
24 Hour Call Center Sharing Troubleshooting
Progent's Co-managed Call Center service allows your business to share the load for Help Desk services transparently between your IT team and Progent's pool of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around ConnectWise Manage, the leading shared professional services automation platform for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
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