Expanding your telecommuter workforce may have a major impact on network architecture, security, and corporate workflows. Progent has 20 years of background helping businesses of all sizes to design, deploy, manage, tune, and debug IT networks that incorporate a remote workforce. Progent can assist your Columbus organization to pick the right tools and adhere to leading practices in creating and operating a secure virtual solution for teleworkers that promotes collaboration and delivers top value. Progent can provide support services that go from as-needed guidance for getting you over occasional IT roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent can assist Columbus, Ohio companies to with any facet of building a high-functioning work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Services for Remote Workers
A sudden, organization-wide transition to a from-home workforce, which might be motivated by a pandemic or as part of a disaster recovery/business continuity plan, can overwhelm even the most efficient in-house Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Support Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services utilize Progent's extensive network of remote IT support specialists along with world-class ticketing and follow-up technology to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC technical support from service requests through ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or update the status of their current trouble tickets, enter details, and upload screenshots or relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to deal with advanced issues. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Supplemental Service allows you to expand your current Call Desk staff by splitting responsibilities for Call Center services seamlessly between your regular IT support organization and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's co-managed Help Desk service uses a co-sourcing support model based on the number one professional services automation (PSA) tool for handling service requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver best-in-class IT support to your from-home workers, refer to Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Columbus, Ohio business, call 1-800-993-9400 or refer to Contact Progent.