Expanding your remote workforce can have a significant effect on network infrastructure, security, and company culture. Progent has 20 years of background assisting businesses of all sizes to design, deploy, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can help your Columbus company to pick the appropriate tools and follow leading practices in creating and operating a safe virtual ecosystem for teleworkers that promotes collaboration and delivers top value. Progent offers services that go from as-needed guidance for getting you past challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can help Columbus, Ohio businesses to succeed with any facet of creating a high-functioning telecommuting ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk augmentation, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
A rapid, enterprise-wide changeover to a from-home business model, which could be motivated by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Help Desk. Progent's Call Center services allow organizations of any size to outsource or expand their Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Call Desk support services utilize Progent's extensive team of online technical support experts combined with enterprise-class trouble ticketing and follow-up software to offer an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop support from service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to track or edit the status of their current tickets, add details, and append screenshots and relevant files. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to deal with complex problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Supplemental Service enables your business to expand your existing Help Desk team by splitting delivery of Call Desk services seamlessly between your in-house support staff and Progent's extensive pool of PC support technicians and subject matter experts. Progent's co-managed Call Center service is based on a collaborative support model based on the number one PSA tool for managing service requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. To learn how Progent's Support Desk Supplementation Services can help your company to deliver world-class technical support to your telecommuters, go to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive telecommuter environment for your Columbus, Ohio organization, phone 1-800-993-9400 or visit Contact Progent.