Expanding your remote workforce may have a significant impact on network architecture, security, and company culture. Progent has two decades of experience assisting SMBs to plan, deploy, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Columbus organization to select the appropriate technologies and follow best practices in creating and operating a safe virtual ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent offers support services ranging from as-needed guidance for helping you over challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can help Columbus, Ohio organizations to succeed with any facet of building a high-functioning work-at-home ecosystem by providing infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, security and compliance, backup/restore solutions, and streamlined management.
Help Desk Support for Remote Workers
A rapid, organization-wide switchover to a teleworker business model, which could be activated by an epidemic or as a component of a disaster recovery plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Call Desk with Progent's remote Technical Response Center team.
- Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of remote IT support specialists along with enterprise-class trouble ticketing and tracking software to offer an affordable, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 PC support from help requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to track or revise their active tickets, add details, and upload screenshots or relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to deal with advanced issues. For more information, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Supplemental Service allows you to supplement your current Call Desk staff by sharing responsibilities for Support Desk support seamlessly between your regular IT support staff and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's shared Help Desk service is based on a co-sourcing support model utilizing the number one PSA tool for managing help requests and ticketing, assigning responsibility, monitoring progress, and producing reports. For information about how Progent's Call Desk Supplementation Services can help your company to provide world-class desktop support to your from-home workers, go to Progent's Call Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Columbus, Ohio company, phone 1-800-993-9400 or visit Contact Progent.