Expanding your telecommuter workforce can have a major impact on network architecture, security/compliance, and company workflows. Progent has 20 years of background helping SMBs to design, deploy, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Columbus company to select the appropriate tools and follow best practices in building and operating a secure virtual office ecosystem for telecommuters that promotes teamwork and delivers maximum business value. Progent offers services that go from as-needed expertise for helping you over challenging technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Columbus, Ohio businesses to succeed with any facet of building a high-performing work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, cybersecurity, data protection solutions, and centralized management.

Infrastructure for Teleworkers
Setting up the network infrastructure needed to support a remote workforce can be particularly complicated if you must manage a mix of personal equipment such as PCs and notebooks, Internet routers, and wireless appliances from various manufacturers and with a variety of operating systems and firmware releases. Progent's experience delivering remote help for both outdated as well as modern IT products in virtual office solutions allows you to make efficient use of your existing network infrastructure and provides you with fast access to expertise for implement essential updates. Support services offered by Progent to assist your company to implement a productive telecommuting ecosystem include:

  • Virtual Private Network (VPN) technology allows you to create a safe tunnel for authorized remote workers to access IT resources situated at your corporate datacenter or in the cloud. Progent's consultants can help your company to deploy and maintain VPN connections between your teleworkers and your various IT resources by providing online VPN configuration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco ASA consultants can assist your at-home workers to utilize Cisco's popular AnyConnect software for secure VPN tunneling for a broad range of endpoint devices including Microsoft Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products allow an at-home worker to see and use a remote PC's desktop. This technology provides IT managers significant control over the computing environment of at-home employees and ensures remote users a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect home networks to the Internet and support VPN tunnels, home Wi-Fi connectivity, and firewalls. Progent can provide expert remote consulting for configuring routers from a variety of manufacturers. See router configuration support from Cisco-certified experts.
  • Home Wireless networks, often shared by the whole family and visitors, are frequently utilized by telecommuters to access their router for work. This can cause throughput as well as cybersecurity problems. Progent can help you to resolve these issues by providing services that include Cisco Aironet integration consulting, Cisco Meraki wireless installation expertise, and Ubiquiti WiFi access point setup help.
  • Internet connectivity methods affect the speed and availability of connections between at-home workers and the company network. Line-of-business applications may require redundant Internet connections in the event the normal connection fails. Progent offers guidance for selecting service providers, selecting appropriate service offerings, and configuring fault-tolerant Internet connections. See Internet access solutions.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Columbus, Ohio business, call 1-800-993-9400 or go to Contact Progent.