Enlarging your remote workforce may have a significant effect on IT architecture, security, and corporate workflows. Progent has two decades of experience assisting businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Columbus organization to select the appropriate tools and adhere to leading practices in creating and operating a secure virtual office ecosystem for teleworkers that facilitates teamwork and delivers top business value. Progent can provide services that go from as-needed expertise for getting you past challenging technical bottlenecks to comprehensive project management to help you carry out mission-critical tasks.

Progent's consultants can help Columbus, Ohio organizations to with any aspect of building a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk services, data security, backup/restore solutions, and streamlined management.

Infrastructure for an At-Home Workforce
Setting up the physical and software infrastructure required for an at-home work environment can be particularly complicated if you have to manage a mix of worker-owned hardware like PCs and notebooks, routers, and wireless APs from different manufacturers and with a variety of OS software and firmware releases. Progent's background delivering online help for both legacy and current technologies in virtual office solutions enables you to make cost-effective use of your available network infrastructure and provides you with ready access to expertise for making necessary updates. Services offered by Progent to assist you to implement a high-functioning work-at-home ecosystem include:

  • Virtual Private Network (VPN) connectivity makes it possible to create a secure connection for authenticated at-home workers to access IT assets located at your company data center or in a public cloud. Progent can assist your company to configure and maintain VPN access between your at-home workforce and your key network resources by providing online VPN configuration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can help your remote workers to set up Cisco's AnyConnect software for secure VPN tunneling for a broad selection of devices including Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow an at-home worker to see and use a remote computer's desktop. This provides network managers significant control over the computing environment of telecommuters and ensures them a familiar experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect home computer networks to the Internet and support VPN tunnels, local wireless connectivity, and firewall services. Progent offers top-tier remote support for integrating routers from all major manufacturers. See router integration support from Cisco-certified experts.
  • Home Wireless networks, often shared by an entire household and visitors, are frequently used by telecommuters to access their Internet router for work. This can create performance as well as security issues. Progent can assist businesses to mitigate these problems by providing expertise like Cisco Aironet integration expertise, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti Unifi WiFi AP integration assistance.
  • Internet access methods affect the performance and availability of connections between telecommuters and the corporate network. Business-critical processes may demand backup Internet connections in the event the normal connection fails. Progent can provide expertise for selecting service providers, selecting appropriate service bundles, and configuring redundant Internet access. Refer to Internet access solutions.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive telecommuter solution for your Columbus, Ohio business, call 1-800-993-9400 or go to Contact Progent.