Fast and Affordable Remote Technical Support for Columbus Ohio Computer Networks
For businesses in Columbus Ohio, Progent provides online support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking issues, as well as the services of CISSP-qualified security consultants to help with high-level security architecture and diagnostic issues.
Progent's online technical support experts offer exceptional leverage due to the fact that they possess the real-world background and have access to the advanced tools required to solve the majority of information system issues quickly. This lowers immediate costs since solutions accumulate fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization saves even more with incidental costs by minimizing or avoiding system outages and related costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting expertise is especially valuable for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's pricing model for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the services that you actually get. In contrast to many online support companies, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for billing do away with situations where quick fixes somehow turn into large tabs. Progent's penchant for disposing of problems quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and field-proven methodologies that allow the highest level of effectiveness for online consulting and troubleshooting for information systems of all sizes. Progent's remote service group can interface to your computer system remotely without breaching system security.
Progent's advanced technical support database system stores extensive documentation for all service that Progent's clients have been provided. Progent's team service personnel have access to the specifics of all help rendered to each client by every engineer. This history of anomalies and fixes is structured as a quickly accessible internal knowledge base that permits Progent's remote support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and close associations with key technology companies such as Cisco and Microsoft open up other vast technical knowledge bases and allow priority response from manufacturers' in-house support staff with the result that Progent's remote consulting specialists are able to determine optimal resolutions in the least time.
Remote support offered by Progent to clients in Columbus Ohio include:
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Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support professionals can deliver computer system troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help your company with a wide range of technology support services including Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration consulting, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective PC desktop services to help your company to install, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 11 planning and upgrade support and Windows 10 integration assistance, plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your PCs along with your web-facing tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network professionals, and validates an individual's networking skills at the expert level. CCIEs know how to handle the most complex issues associated with network infrastructure design, installation, administration, compliance, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying program patches. Cisco CCIEs are an exceptional cost-effectiveness because their depth of experience permits them to fix problems rapidly. In many instances, less experienced consultants can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can interface to your environment by means of sophisticated remote support tools in order to perform fast, secure, and affordable analysis and remediation.
Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.
Progent locations in Columbus region
City |
Address |
Phone |
Link |
Akron |
1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 |
Akron Network Support Services |
Cincinnati |
250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 |
Cincinnati Network Support Services |
Cleveland |
2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 |
Cleveland Network Support Services |
Columbus |
20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 |
Columbus Network Support Services |
Dayton |
301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 |
Dayton Network Support Services |
Detroit |
535 Griswold St Detroit, MI 48226 United States |
(248) 233-9443 |
Detroit Network Support Services |
Fort Wayne |
921 E Dupont Rd Fort Wayne, IN 46825 United States |
(260) 264-4700 |
Fort Wayne Network Support Services |
Indianapolis |
3960 Southeastern Avenue Indianapolis, IN 46204 United States |
(317) 800-7667 |
Indianapolis Network Support Services |
Lexington-Fayette |
Lexington Main Street Suites, 710 E. Main Street Lexington, KY 40502 United States |
(859) 475-0030 |
Lexington-Fayette Network Support Services |
Louisville |
1229 S Shelby St Louisville, KY 40203 United States |
(502) 287-0202 |
Louisville Network Support Services |
Pittsburgh |
606 Liberty Ave Pittsburgh, PA 15222 United States |
(412) 387-1444 |
Pittsburgh Network Support Services |
Southfield |
19785 W 12 Mile Rd Southfield, MI 48076 United States |
(248) 233-9443 |
Southfield Network Support Services |
Toledo |
5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 |
Toledo Network Support Services |
Progent's CCIEs offer consulting for the complete line of Cisco's industry-leading family of networking devices. Cisco networking support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Aironet APs consulting services, Cisco WiFi controllers integration consulting, Cisco VPN and Security Integration assistance, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to help you to modernize your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to carry out the time-critical first step in responding to a ransomware assault by putting out the fire. Progent's online ransomware expert can assist you to identify and isolate breached servers and endpoints and protect clean resources from being compromised. If your Columbus network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Recovery Services
Progent's ransomware recovery consultants can assist your Columbus company to reconstruct a network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim. Progent's team of cybersecurity experts bring the wide selection of knowledge required to reconstruct all critical components of a compromised network rapidly and with little loss of data. To learn more, visit Progent's ransomware cleanup and business continuity expertise.
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CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security services to bolster the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to recover rapidly after a damaging breach. Security solutions available from Progent cover comprehensive network security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm assaults; configuring firewalls; establishing secure architectures for remote and mobile communication; securing your email infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
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Cloud Integration

Progent offers advanced remote support services to help businesses of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine physical resources along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services that include Microsoft 365 integration solutions with on-prem Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent process for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and fixes and can generate reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the physical components used by the underlying IP network.
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UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote consulting services to address a wide spectrum of computer technologies such as network architecture, messaging solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified administration in networks that combine Linux and Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with migration from legacy systems to MS Windows or Linux environments. Progent's group-based approach to solving technical problems promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.
Important Linux variants for which Progent offers expert support include:
RedHat Linux
SUSE Linux
Debian GNU/Linux
Slackware
Ubuntu
Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, subscription-based services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top enterprises. The ProSight suite of network management outsourcing services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your Progent consultant so all looming problems can be resolved before they have a chance to impact your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by offering an environment for streamlining common tedious jobs. These include health monitoring, update management, automated remediation, endpoint deployment, backup and restore, anti-virus protection, secure remote access, built-in and custom scripts, resource inventory, endpoint status reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alarm to your designated IT management personnel and your assigned Progent technical consultant so emerging issues can be fixed before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of real-time and in-depth reporting tools created to work with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and allow transparent backup and rapid restoration of critical files, applications, system images, plus VMs. ProSight DPS helps you protect against data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or application bugs. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver web-based management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo authentication services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured application and give your password you are requested to verify who you are on a device that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be used for this added form of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You may register several verification devices. For details about ProSight Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Shared Support: Outsourced and Co-managed Call Center Services
Progent's Co-managed Service Desk provides a smooth extension of your internal IT support group. Client interaction with the Service Desk, provision of support services, issue escalation, ticket generation and updates, efficiency measurement, and maintenance of the service database are cohesive whether issues are resolved by your internal IT support group, by Progent, or both. Your business has unrestricted versatility to extend or shrink your share of IT support activity as required. Progent takes care of initial installation and onboarding of the professional services automation software as well as workflow documentation, testing and training.
For details about ProSight Shared Call Desk, go to ProSight Shared Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the entire threat progression including protection, identification, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management provide businesses of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. Besides maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services permit your in-house IT team to concentrate on line-of-business projects and activities that deliver the highest business value from your network. Learn more about Progent's patch management services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Progent's rates for ongoing consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows customers to complete critical projects economically and on time. Progent's special online consulting solutions include:
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Call Center Services
Progent's Call Center programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or enhancing your current one, selecting or enhancing Help Desk Call Center application software to meet the special demands of your business, or adding occasional phone support staff to reinforce your existing Help Desk Call Center group during high-demand scenarios such as software transitions, major upgrades, or installing brand new business software.
Progent's Call Center staff of seasoned information technology professionals provides your computer users in Columbus Ohio fast contact with a large network service group with years of background delivering phone support and online repair service for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk the reputation as a key driver of company productivity, and Progent's goal is to fix rather than merely report network issues.
- Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts staff offers phone-based professional engineering expertise and education in key business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Office Excel. For more concerning Progent's consulting, programming, and education offerings, refer to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer advanced remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center2, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Columbus Ohio online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can customize SCOM to accommodate your business so that your network maintenance is proactive rather than reactive. By spotting emerging problems before they expand into crashes, remote monitoring can ward off inconvenient and expensive information system crises. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or systems powered by a combination of OS platforms.
How Your Columbus Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Columbus Ohio, Progent's phone-based network support specialists can provide effective and cost-effective IT help the instant your business needs it. Over 20 years of providing online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to repair computer problems quickly while eliminating the expense and lost productivity associated with in-person service calls.
Even if your Columbus business works with a regular freelance support technician or maintains a full time IT staff that can deal with the majority of computer problems, Progent's Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the expertise to solve unexpected network crises or particularly complicated integration problems.
Features of Progent's Remote Network Support for Columbus Ohio
Progent's phone support, Internet-based repair, system security expertise, and network management services offer businesses in Columbus Ohio unparalleled leverage for your support budget. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk call center services and system management, Progent's professionals can deliver your company world class network support while permitting you to eliminate the cost and administration overhead of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Columbus Ohio and is also ideal for networks in geographic regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a broad array of Microsoft support utilities, service information, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent offers online support on a per-minute basis, so you are billed only for the services you receive. Progent asks for no minimum charge for phone help and imposes no periodic subscription fee for support services provided during normal business hours. This protects you from paying big bills for simple repairs.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers the services of on-staff professionals who have skill in planning, deploying, and troubleshooting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's core support services consist of technology integration, Microsoft Exchange Server consulting, system security design, and Co-managed Help Desk services. Progent's Experts group offers in-depth consulting support in critical application areas. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project Training
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Management Support and Software Development
MySQL Management Support and Application Design
Mac Help
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a full service centralized resource for IT generalists and specialists, Progent can deliver timely, inexpensive, and comprehensive IT solutions that align with the specific requirements of your business.
- State of the Art Remote Access Software
Protected online access allows Progent's support professionals to observe precisely what your customers see. This makes it easier to find fast fixes to issues that might otherwise require an expensive personal service call. Cutting-edge remote access software and expert technicians combine to enable Progent to repair most IT problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and remote network analysis.
- Compatibility with Popular VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24-hour Service for Maximum System Uptime
For offices with line-of-business applications, Progent offers optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-conscious businesses whose workers need immediate access to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of IT expertise, fine tuned remote support software, and understanding of corporate IT enable offices to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
- Certified Knowledge of Microsoft's Entire Range of Server Platforms
Progent can provide in-depth support for Microsoft's leading server platforms with services such as Windows Server 2022 planning and migration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 migration, Windows 2003 Server upgrades, Microsoft Exchange Server 2019 integration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises help per minute. Consequently, you are invoiced only for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no monthly commitment for services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you won't be forced to allow simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent can focus on offering high-value services where Progent has little competition. Companies who utilize trusted independent service providers or who employ in-house IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, secure, and productive.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly availability losses.
How Does My Business Begin Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.