Fast Online Technical Support for Columbus Ohio Information Networks
For businesses in Columbus Ohio, Progent offers remote technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging infrastructure issues, plus the services of CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic issues.
Progent's online support experts provide excellent value because they possess the practical experience and have access to the advanced tools needed to solve the majority of information system issues rapidly. This reduces immediate expenses since solutions accumulate fewer billable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization benefits even more with incidental expenses by minimizing or avoiding system downtime and related losses due to business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote consulting expertise is particularly valuable for businesses that rely on public clouds for critical network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing policy for online help is structured to stretch your IT service investment. Progent charges by the minute for phone assistance, so you owe only for the support that you actually get. In contrast to many online support companies, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and clean model for billing avoid scenarios where quick repairs manage to turn into major invoices. Progent's penchant for disposing of problems quickly means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of optimized tools and field-proven processes that promote the maximum degree of efficiency for online help and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's Technical Response Center to connect to your company's network without compromising network security.
Progent's proven technical support database application includes detailed records describing the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of services provided to every Progent customer by any engineer. This archive of problems and responses is structured as a quickly retrievable internal knowledge base that allows Progent's online support professionals to share their knowledge with the whole team to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional extensive technical databases and allow priority access to manufacturers' in-house support staff so Progent's remote consulting experts can arrive at the best resolutions quickly.
Remote support provided by Progent to companies in Columbus Ohio include:
Authorized MS Windows Support
Progent's Microsoft-premier remote support professionals offer computer system troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help you with a wide variety of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams migration expertise, Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a wide array of cost-effective PC desktop services to assist your business to install, configure, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include providing Windows 10 migration assistance as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure consultants, and indicates an individual's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to deal with the most challenging problems surrounding network design, integration, management, security, and repair. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing workarounds or locating program updates. Cisco qualified CCIEs provide excellent value since their broad experience enables them to solve problems quickly. In common instances, less experienced engineers can struggle for hours or even days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can connect to your environment by means of sophisticated on-line troubleshooting tools to provide efficient, secure, and economical analysis and remediation.
Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.
Progent locations in Columbus region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's market leading family of networking products. Cisco networking support available from Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Catalyst switch integration and support, Cisco Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki wireless AP planning and set up, Aironet Wireless Access Points deployment expertise, Cisco wireless controllers support Services, Cisco Security and VPN engineering help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of system protection services to enhance the defenses of your Microsoft Windows, macOS and OS X, Linux network against attacks or assist your business to recover rapidly after a damaging penetration. Security solutions available from Progent cover in depth data security and compliance evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; fast recovery from virus and worm assaults; integrating firewalls; designing safe architectures for off-site and mobile connectivity; guarding your email infrastructure against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting to help organizations of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that utilize on-premises resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services that include Microsoft 365 Exchange Online integration with local installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a repeatable workflow for restoring services quickly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online support services to address a broad range of information technologies such as system infrastructure, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy administration in environments that include Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with migration from older systems to Microsoft Windows or Linux solutions. Progent's group-oriented approach to resolving network issues enables fast escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can offer emergency online help analyzing anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the industry's top corporations. The ProSight line of IT management outsourcing services covers all critical aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable transparent backup and fast recovery of important files/folders, applications, images, plus VMs. ProSight DPS helps you recover from data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or software bugs. Managed services available in the ProSight DPS selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these managed services are best suited for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT network. In addition to optimizing the protection and reliability of your IT network, Progent's patch management services allow your IT team to concentrate on more strategic initiatives and activities that derive the highest business value from your information network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured online account and enter your password you are asked to verify who you are via a device that only you have and that is accessed using a separate network channel. A broad range of devices can be used as this second form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. To find out more about Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables customers to complete critical projects economically and on time. Progent's project-based remote consulting services include:
How Your Columbus Company Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Call Center service offerings for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the leading PSA platform for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk team of veteran network consultants provides your customers in Columbus Ohio immediate assistance from an efficient support resource with substantial experience providing phone support and remote diagnostics for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center perception as a crucial enabler of business efficiency, and Progent's intent is to resolve instead of just track network problems.
- Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff offers online advanced consulting support and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for popular Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Office Excel. For additional information about Progent's consulting, customization, and training services, visit Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Columbus Ohio online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your environment so that your network maintenance is proactive rather than reactive. By spotting looming issues before they grow into full-scale emergencies, system monitoring can ward off inconvenient and expensive network failures. Progent can also use network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks based on a variety of operating systems.
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Columbus Ohio, Progent's phone-based computer support specialists can deliver professional and economical IT help whenever your company has to have it. More than a decade of delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access tools to fix IT problems rapidly while avoiding the expense and lost productivity that comes with on-site support visits.
Even if your Columbus office relies on a local independent support technician or maintains an in-house IT staff that know how to handle the majority of computer issues, ProgentÔŅĹs Microsoft certified consultants can still provide an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to deal with sudden network crises or particularly complicated integration problems.
Advantages of Progent's Network Help for Organizations in Columbus Ohio
Progent's online support services enable your Columbus business to realize the benefits of immediate, enterprise-level network support without the cost of managing a full-time IT staff. Your information system will derive greater strategic value by being more reliable, productive, and protected. Benefits to your company include:
- Convenient remote expansion of your on-site support resources
With most organizations in Columbus Ohio, nearby computer service providers, whether made up of independent consultants or an in-house maintenance staff, can handle typical network issues. On the other hand, major troubles sometimes strike when local support personnel are too busy or absent, and some problems may stem from IT products that is beyond the scope of your onsite service people. In these cases, Progent's online support professionals give you an easy, fast, and economical way to augment your regular resources and to convey useful information to improve your capability to deal with future issues locally.
- Less Dependence on Individual Consultants
For network support, smaller offices often depend on individual freelance consultants. Although freelance consultants carry less overhead than larger consulting organizations and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, ill, on vacation, or in training, the absence of reserve personnel may require your company to go without help during an IT crisis. As your company grows, network unavailability and problems with vital software are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of backup service expertise to insure your IT system stays available.
- Build a Solid Basis for Seamless Growth
Organizations typically start with an IT system created on a modest budget. Lacking a proper framework, slap-dash fixes can get thrown onto a shaky foundation. As a company grows, stability and scalability problems can impede the success of the business. Such poorly built environments need proper assessment, intelligent strategic planning, and wide technical expertise to upgrade to a network architecture that can offer the stable foundation to meet critical business requirements and facilitate downstream expansion.
- Interact with Solution Providers Rather Than Product Vendors
Smaller organizations need guidance and technical education to navigate through an increasingly complex array of technology options capable of promoting business growth and improving productivity. Businesses hardly need a network engineer who is motivated to sell a certain vendor's technology. Network support and product selling can lead to a scenario where the recommended
solution is designed around a profitable technology instead of the genuine requirements of a business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to align IT consulting with the real needs of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT background, refined support software, and understanding of corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Full Family of Server Platforms
Progent offers world-class support for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 Server upgrades, MS Exchange Server 2019 integration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for remote support and on-premises help per minute. As a result, you owe just for received support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick solutions so you won't be forced to permit simple problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports sent by each consultant to each customer. The discipline of documenting and organizing service records allows more effective support and eliminates a variety of typical problems such as when a service client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock remote tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your information network from stressful and costly availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.