Fast and Affordable Remote Technical Support for Columbus Ohio Computer Networks
Immediate Online Consulting for Columbus SystemsFor businesses in Columbus Ohio, Progent provides online support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking issues, as well as the services of CISSP-qualified security consultants to help with high-level security architecture and diagnostic issues.

Progent's online technical support experts offer exceptional leverage due to the fact that they possess the real-world background and have access to the advanced tools required to solve the majority of information system issues quickly. This lowers immediate costs since solutions accumulate fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization saves even more with incidental costs by minimizing or avoiding system outages and related costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting expertise is especially valuable for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's pricing model for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the services that you actually get. In contrast to many online support companies, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for billing do away with situations where quick fixes somehow turn into large tabs. Progent's penchant for disposing of problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and field-proven methodologies that allow the highest level of effectiveness for online consulting and troubleshooting for information systems of all sizes. Progent's remote service group can interface to your computer system remotely without breaching system security.

Progent's advanced technical support database system stores extensive documentation for all service that Progent's clients have been provided. Progent's team service personnel have access to the specifics of all help rendered to each client by every engineer. This history of anomalies and fixes is structured as a quickly accessible internal knowledge base that permits Progent's remote support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and close associations with key technology companies such as Cisco and Microsoft open up other vast technical knowledge bases and allow priority response from manufacturers' in-house support staff with the result that Progent's remote consulting specialists are able to determine optimal resolutions in the least time.

Remote support offered by Progent to clients in Columbus Ohio include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, subscription-based services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top enterprises. The ProSight suite of network management outsourcing services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your Progent consultant so all looming problems can be resolved before they have a chance to impact your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by offering an environment for streamlining common tedious jobs. These include health monitoring, update management, automated remediation, endpoint deployment, backup and restore, anti-virus protection, secure remote access, built-in and custom scripts, resource inventory, endpoint status reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alarm to your designated IT management personnel and your assigned Progent technical consultant so emerging issues can be fixed before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time and in-depth reporting tools created to work with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and allow transparent backup and rapid restoration of critical files, applications, system images, plus VMs. ProSight DPS helps you protect against data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or application bugs. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver web-based management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured application and give your password you are requested to verify who you are on a device that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be used for this added form of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You may register several verification devices. For details about ProSight Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Support: Outsourced and Co-managed Call Center Services
    Progent's Co-managed Service Desk provides a smooth extension of your internal IT support group. Client interaction with the Service Desk, provision of support services, issue escalation, ticket generation and updates, efficiency measurement, and maintenance of the service database are cohesive whether issues are resolved by your internal IT support group, by Progent, or both. Your business has unrestricted versatility to extend or shrink your share of IT support activity as required. Progent takes care of initial installation and onboarding of the professional services automation software as well as workflow documentation, testing and training. For details about ProSight Shared Call Desk, go to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the entire threat progression including protection, identification, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. Besides maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services permit your in-house IT team to concentrate on line-of-business projects and activities that deliver the highest business value from your network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Progent's rates for ongoing consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows customers to complete critical projects economically and on time. Progent's special online consulting solutions include:

  • Call Center Services
    Progent's Call Center programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or enhancing your current one, selecting or enhancing Help Desk Call Center application software to meet the special demands of your business, or adding occasional phone support staff to reinforce your existing Help Desk Call Center group during high-demand scenarios such as software transitions, major upgrades, or installing brand new business software.

    Progent's Call Center staff of seasoned information technology professionals provides your computer users in Columbus Ohio fast contact with a large network service group with years of background delivering phone support and online repair service for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk the reputation as a key driver of company productivity, and Progent's goal is to fix rather than merely report network issues.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts staff offers phone-based professional engineering expertise and education in key business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Office Excel. For more concerning Progent's consulting, programming, and education offerings, refer to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer advanced remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center2, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Columbus Ohio online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can customize SCOM to accommodate your business so that your network maintenance is proactive rather than reactive. By spotting emerging problems before they expand into crashes, remote monitoring can ward off inconvenient and expensive information system crises. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or systems powered by a combination of OS platforms.
How Your Columbus Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Columbus Ohio, Progent's phone-based network support specialists can provide effective and cost-effective IT help the instant your business needs it. Over 20 years of providing online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to repair computer problems quickly while eliminating the expense and lost productivity associated with in-person service calls.

Even if your Columbus business works with a regular freelance support technician or maintains a full time IT staff that can deal with the majority of computer problems, Progent's Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the expertise to solve unexpected network crises or particularly complicated integration problems.

Features of Progent's Remote Network Support for Columbus Ohio
Progent's phone support, Internet-based repair, system security expertise, and network management services offer businesses in Columbus Ohio unparalleled leverage for your support budget. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk call center services and system management, Progent's professionals can deliver your company world class network support while permitting you to eliminate the cost and administration overhead of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of IT expertise, fine tuned remote support software, and understanding of corporate IT enable offices to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Begin Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.



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