Immediate Online Technical Support for Columbus Ohio Networks
For businesses in Columbus Ohio, Progent offers remote technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the services of CISSP-certified security consultants to help with high-level security architecture and troubleshooting issues.
Progent's online technical support engineers offer exceptional leverage because they possess the practical background and have access to the sophisticated tools necessary to solve most network issues quickly. This reduces immediate costs because solutions accumulate minimal billable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your organization benefits additionally in incidental costs by minimizing or eliminating network outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support know-how is especially helpful for organizations that depend on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's pricing policy for remote support is designed to leverage your network support investment. Progent bills per minute for phone assistance, so you pay exclusively for the services that you receive. Unlike typical remote support companies, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and simple policy for billing eliminate situations where speedy. minor solutions manage to turn into big invoices. Progent's penchant for disposing of technical issues efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a set of customized technologies and field-tested processes which ensure the maximum level of efficiency for online technical support and repair for information systems of any size. Progent offers protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to connect to your computer system remotely without breaching system security.
Progent's powerful technical support reporting system keeps detailed records for the support that Progent's clients have been provided. Progent's team engineers have access to the records of all help rendered to every Progent customer by every Progent consultant. This history of trouble tickets and resolutions is structured as an easily accessible internal knowledge base that allows Progent's online support professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft open up additional massive technical support knowledge bases and allow quick response from vendors' in-house support staff with the result that Progent's online consulting specialists are able to find the most efficient solutions in the least time.
Remote support provided by Progent to customers in Columbus Ohio include:
Authorized Windows Support
Progent's Microsoft-premier remote support professionals offer network troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist you with a wide variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration expertise, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective desktop support services to assist you company to install, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 integration support services as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network consultants, and certifies a consultant's networking skills at the expert level. Cisco CCIEs can handle even the most difficult issues encountered in network planning, deployment, administration, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network administration tools and coming up with workarounds or identifying software updates. Cisco CCIEs provide excellent value since their depth of expertise enables them to find solutions for problems rapidly. In many cases, less qualified consultants can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your computer system via state-of-the-art remote support technology to perform fast, safe, and economical diagnosis and remediation.
Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.
Progent locations in Columbus region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading family of connectivity products. Cisco infrastructure expertise offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Catalyst switch support, Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki wireless AP planning and set up, Aironet Access Points engineering support, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Professionals
Progent's certified CISM and CISSP security and compliance experts offer a range of system protection services to strengthen the immunity of your Microsoft Windows, macOS and OS X, or Linux network against attacks or assist you to recover rapidly following a damaging breach. Security solutions offered by Progent include: in depth data security and compliance evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recuperation from malicious assaults; setting up firewalls; designing secure techniques for remote and mobile communication; securing your email infrastructure from spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced online support to help companies of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering services rapidly following an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online support services to cover a wide spectrum of computer technologies such as system infrastructure, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in environments that combine Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with migration from older systems to MS Windows or Linux-powered environments. Progent's team-based approach to solving technical problems promotes quick escalation, when required, to consultants with task-relevant experience to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service expense.
Major Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to utilize the same best-of-breed technology used by some of the world's top corporations. The ProSight suite of IT management outsourcing services addresses all key facets of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including protection, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so any looming problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with data security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects. Billing charges for ongoing development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these special fields of information technology allows clients to execute major projects economically and on schedule. Progent's project-based online engineering services include:
How Your Columbus Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk Call Center consulting support can aid you in building an efficient new Help Desk Call Center or revamping your established one, evaluating or modifying Call Center application software to handle the unique needs of your corporation, or adding temporary online personnel to reinforce your in-house Help Desk team to deal with demanding scenarios such as software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk staff of veteran information technology consultants offers your workers in Columbus Ohio instant access to a dependable network service group with extensive experience delivering phone support and remote troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center the reputation as a crucial driver of company success, and Progent's target is to resolve instead of just document IT issues.
- Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Group offers online and in-depth engineering expertise and training in specific application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Columbus Ohio remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your business so your network support is proactive and automated. By spotting looming trouble spots before they expand into crashes, remote monitoring can head off stressful and costly network failures. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks powered by multiple platforms.
To get in touch with Progent about urgent online support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Columbus Ohio, Progent's phone-based network support engineers can deliver professional and cost-effective system help the instant your organization requires it. More than a decade of offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access technology to fix network problems quickly while avoiding the expense and lost productivity associated with on-premises service calls.
Even if your Columbus organization deals with a regular independent consultant or maintains an in-house organization that know how to handle common computer problems, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the expertise to resolve sudden network emergencies or especially complicated integration problems.
Advantages of Progent's IT Support for Businesses in Columbus Ohio
Progent's online IT consulting services enable your Columbus company to have the benefits of immediate, world-class IT support without the expense of maintaining a full-time IT staff. Your network will acquire added business worth by becoming increasingly reliable, efficient, and secure. Advantages to your company include:
- Convenient virtual extension of your on-site support resources
With most companies in Columbus Ohio, nearby computer service resources, whether represented by outside consultants or an internal IT staff, can solve typical technical issues. However, major troubles can spring up when your regular support personnel are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your usual support personnel. In these cases, Progent's online support experts give you an easy, quick, and affordable solution to augment your regular resources and to pass on useful information to improve your capability to handle downstream problems locally.
- Reduced Dependence on Individual Service Providers
For network support, smaller offices commonly rely on individual freelance consultants. Although independent service people have smaller overhead than big consulting organizations and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the lack of reserve personnel may require your business to wait for assistance during an emergency. As your network expands, system downtime and problems with vital applications are more expensive. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of backup support expertise to make sure your IT system stays available.
- Create a Solid Foundation for Seamless Growth
Organizations typically begin with an information system created on a shoestring budget. Lacking a strong framework, band-aid fixes often get thrown on top of a weak foundation. When a company grows, reliability and scalability problems can hinder the success of the organization. Such poorly built environments need proper assessment, smart strategic planning, and wide technical expertise to evolve to a system architecture able to provide the stable foundation to handle current business demands and facilitate downstream growth.
- Work with Solution Providers Rather Than Product Vendors
Smaller businesses need advice and technical education to navigate through an ever more complex array of technology alternatives capable of accelerating business success and improving productivity. Businesses hardly need a network consultant who is motivated to earn a commission on a specific vendor's products. Network consulting and product sales can result in a situation where the recommended
solution is built around a predetermined technology rather than the true needs of a client. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to match technical expertise with the real needs of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical knowledge, refined remote support software, and familiarity with enterprise networking allow offices to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Entire Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 R2 upgrades, Windows 2003 upgrades, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises visits by the minute. As a result, you owe just for delivered support. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no retainer for services provided during regular business hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast solutions so you will not be forced to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent can focus on offering high-value skills where Progent has little competition. Companies who work with familiar independent service providers or who maintain in-house support staffs benefit when Progent transfers information about new technology and tested processes to make their networks more robust, protected, and productive.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.