Immediate Online Support for Columbus Ohio Information Networks
Immediate Phone Technical Support for Columbus NetworksFor companies located in Columbus Ohio, Progent offers online help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support experts provide excellent value because they possess the real-world experience and have access to the advanced tools needed to resolve the majority of information system problems rapidly. This lowers direct expenses because solutions use up fewer chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization benefits even more in indirect costs by reducing or eliminating system downtime and related losses due to business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online technical support expertise is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.

Progent's billing policy for remote support is structured to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you are billed just for the support that you receive. In contrast to many online support firms, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for pricing avoid situations where speedy. minor solutions manage to end up as major tabs. Progent's penchant for handling problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of customized technologies and field-proven processes which promote the maximum level of efficiency for online engineering help and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's remote service group to connect to your company's computer system remotely without breaching system security.

Progent's sophisticated service database system keeps detailed documentation of the support that Progent's customers have received. Progent's staff consultants have access to the details of support provided to every customer by any engineer. This archive of anomalies and solutions is structured as a readily retrievable support knowledge base that allows Progent's online support professionals to communicate their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft make available other vast support databases and permit priority response from vendors' internal product engineers with the result that Progent's remote service specialists can find optimal solutions in the least time.

Online support services provided by Progent to clients in Columbus Ohio include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the world's top corporations. The ProSight series of network monitoring and management services addresses all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology vendors to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and track your backup operations and allow non-disruptive backup and fast restoration of important files/folders, applications, images, plus virtual machines. ProSight DPS helps your business avoid data loss caused by hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed backup services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving information system. In addition to maximizing the security and functionality of your IT network, Progent's patch management services free up time for your in-house IT team to concentrate on more strategic initiatives and activities that deliver the highest business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected online account and enter your password you are asked to verify your identity via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this second form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. To learn more about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time management reporting utilities created to work with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that any potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup environment that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract IT programs. Billing rates for ongoing consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables clients to execute critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk consulting expertise can assist you in creating an effective new Help Desk or improving your current one, selecting or modifying Help Desk Call Center application software to meet the particular needs of your business, or providing occasional phone support staff to reinforce your in-house Help Desk Call Center group during unusually busy scenarios like software transitions, major updates, or installing brand new applications.

    Progent's Help Desk Call Center team of seasoned information technology professionals offers your clients in Columbus Ohio immediate communication with an effective network service group with extensive experience offering phone help and remote diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a significant enabler of company performance, and Progent's target is to resolve rather than merely record network issues.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting staff offers online professional consulting expertise and education in special business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for popular Microsoft business applications such as CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To read more about Progent's consulting, custom programming, and training offerings, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide advanced remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center2, expand or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Columbus Ohio remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can tune Operations Manager to suit your business so that your network maintenance is proactive and automated. By uncovering emerging trouble spots before they cause full-scale emergencies, automated monitoring can avoid stressful and costly service crises. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks that incorporate a combination of platforms.
How Your Columbus Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based help with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Columbus Ohio, Progent's online network support engineers can deliver professional and cost-effective system support the moment your organization needs it. More than 20 years of offering online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to solve network problems rapidly while eliminating the cost and lost productivity associated with on-premises service calls.

Even if your Columbus organization has a local freelance support technician or maintains an in-house IT staff that can deal with common computer issues, Progent's Microsoft certified consultants can provide an easy and transparent remote extension of your local resources in cases when your usual service personnel either lack the time or the expertise to address unexpected system crises or especially complicated integration projects.

Advantages of Progent's Network Help for Organizations in Columbus Ohio
Progent's remote support services allow your Columbus business to enjoy the benefits of on-call, enterprise-grade IT support without the expense of managing a full-time IT staff. Your information system will acquire greater business worth by becoming increasingly reliable, efficient, and protected. Advantages to your company include:

  • Convenient virtual extension of your local IT resources
    With most offices in Columbus Ohio, local network support providers, whether made up of freelance consultants or an in-house maintenance staff, can resolve typical technical problems. However, serious problems might spring up when local resources are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your onsite support technicians. In these cases, Progent's online support professionals provide an easy, fast, and budget-friendly way to augment your regular resources and to pass on valuable information to improve your ability to deal with downstream issues in-house.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller businesses commonly rely on independent freelance service providers. Although independent service people carry less internal costs than larger service organizations and can often charge lower rates, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the absence of backup help may force your company to wait for help during an IT crisis. As your company grows, system unavailability and trouble with critical applications are more costly. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a dependable source of reserve service expertise to make sure your network remains up and running.

  • Build a Solid Foundation for Seamless Expansion
    Businesses often begin with an information system implemented on a modest budget. Lacking a strong infrastructure, slap-dash fixes can get thrown on top of a weak foundation. When a network grows, stability and expandability problems can impede the success of the business. These poorly designed systems require proper analysis, intelligent strategic planning, and broad-based technical expertise to evolve to a system architecture that can deliver the stable foundation to handle current business requirements and ease future expansion.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller offices need advice and technical training to navigate through an ever more complicated array of product options available for promoting business growth and enhancing productivity. These companies hardly need a computer consultant who is trying to resell a specific vendor's technology. IT support and product sales can lead to a scenario where the proposed solution is designed around a predetermined product rather than the genuine needs of a business. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to match technical consulting with the best needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT background, fine tuned support software, and understanding of corporate IT enable companies to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

How Does My Business Start Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.



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    Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that utilize local resources along with one or more public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services such as Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has 20 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.

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    Progent imposes no initialization fee and requires no retainer for support services provided during regular business hours. Progent's one-minute granularity eliminates big bills for fast fixes so you will not be tempted to allow simple problems to fester.

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    Microsoft WSUS allows network administrators to install and track the latest Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP operating systems. By using Microsoft Windows Server Update Services, IT staff can completely and easily manage the distribution of patches that are released through Microsoft Update to servers and workstations in an organization. Progent can assist you with complex details of the initial setup of Microsoft WSUS such as designing the Microsoft Software Update Services deployment, setting up user's workstations, establishing the Group Policy parameters, and making sure your Microsoft Windows Server Update Services GPO is linked to an Active Directory container appropriate for your system environment.

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    Progent's Check Point consultants can show you how to choose and configure Check Point Software Firewall/VPN software and appliances powered by Check Point's technology to provide an economical and effective security solution for your IT network. Progent can also show you how to integrate other Check Point products including ZoneAlarm and Check Point Power-1 firewalls with security solutions from other suppliers and offer a central source for on-going network support, administration, education, and consulting services.

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    Progent is among the most qualified information technology consulting companies for creating e-mail systems based on Exchange 2000. Progent is skilled in helping small and mid-size companies derive all the benefits of Microsoft Exchange Server 2000 for typical situations including upgrading from Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and using managed services for your Exchange 2000 administration.

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    Progent has more than two decades of background integrating, and supporting the key components included with System Center and can assist your organization to design, configure, maintain, and repair your System Center ecosystem to optimize the uptime and performance of your critical IT resources across multiple Windows and Linux/Unix OS environments and local and Cloud-connected fabric. Progent can help your organization to upgrade to the current version of System Center from an older release or from another datacenter management solution to provide the advantages of best-in-class deployment, management automation, security and compliance, plus infrastructure and application availability and performance monitoring.

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    Progent has 20 years of experience assisting small and medium-size businesses to plan, deploy, tune, manage, and troubleshoot IT networks that support at-home workers.

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    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can assist your business to halt the spread of an active ransomware breach. Call 800-462-8800

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