Immediate Remote Troubleshooting for Columbus Computer Systems
Fast Online Help for Columbus SystemsFor organizations in Columbus or anywhere in Ohio, Progent offers remote help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging networking problems, as well as the assistance of CISSP-accredited cybersecurity consultants to handle advanced security design and diagnostic jobs.

Progent's remote technical support engineers provide exceptional leverage because they possess the real-world background and are equipped with the advanced tools required to resolve most information system issues rapidly. Efficient support lowers direct costs because solutions require fewer chargeable minutes. Online support also avoids the expense of dispatching a consultant to your site. Your organization benefits additionally in indirect expenses by minimizing or avoiding network downtime and related losses resulting from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive online technical support experience is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's billing policy for online help is designed to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are billed just for the support that you receive. Unlike many remote service companies, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for billing save you from scenarios where quick solutions manage to turn into substantial bills. Progent's skill at handling problems quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of customized tools and field-tested methodologies that permit the highest degree of effectiveness for remote technical support and repair for information systems of any size. Progent provides secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's Technical Response Center to connect to your network remotely without violating system security.

Progent's sophisticated technical support database application keeps comprehensive records for the service that Progent's customers have received. Progent's staff service personnel have the benefit of the history of support provided to every Progent customer by any Progent engineer. This database of problems and resolutions is structured as a readily searchable internal database that enables Progent's online support engineers to communicate their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's extensive list of certifications and close relationships with key vendors such as Cisco and Microsoft open up other extensive support databases and allow fast response from vendors' internal engineering staff with the result that Progent's online service specialists can determine the best solutions promptly.

Online support services provided by Progent to companies in Columbus and anywhere in the state of Ohio include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology used by many of the industry's top enterprises. The ProSight line of network monitoring and management services addresses all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the complete malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so any potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables customers to complete critical projects economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk consulting support can aid you in creating an efficient new Call Center or enhancing your existing organization, evaluating or customizing Help Desk software to meet the special demands of your corporation, or providing occasional online personnel to supplement your existing Help Desk resources to handle high-demand events such as software migrations, major updates, or rolling out new business software.

    Progent's Help Desk team of veteran network experts gives your customers in Columbus or anywhere in the state of Ohio immediate assistance from a reliable technical support resource with years of experience providing phone consulting and online repair service for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk perception as a solid enabler of business success, and Progent's goal is to solve instead of just track IT issues.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting staff offers phone-based advanced consulting support and training in special business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's consulting, programming, and education services, go to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Columbus, or anywhere in the state of Ohio, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your business so that your network maintenance is proactive and automated. By spotting looming problems before they cause crashes, proactive monitoring can avoid stressful and expensive information system crises. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems powered by a mix of OS platforms.
How Your Columbus Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Columbus or throughout the state of Ohio, Progent's online network support specialists can deliver professional and economical system help the moment your company needs it. Long experience providing online repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity technology to fix IT problems quickly while avoiding the cost and lost time associated with in-person support calls.

Even if your Columbus company has a local freelance consultant or employs a full time IT staff that know how to handle typical computer issues, Progent’s Microsoft certified consultants can provide an easy and transparent remote extension of your on-site resources for situations when your regular service personnel either don't have the availability or the expertise to solve unexpected network crises or especially tough integration problems.

Benefits of Progent's Network Help for Businesses in Columbus
Progent's remote technical help services allow your Columbus company to experience the advantages of timely, enterprise-level network support without the cost of managing an in-house IT organization. Your information system will acquire added strategic worth by being more reliable, efficient, and secure. Benefits to your company include:

  • Seamless remote extension of your on-site support resources
    For most organizations in Columbus and throughout Ohio, local computer support resources, whether consisting of independent consultants or an in-house maintenance staff, can resolve typical network issues. However, major troubles can strike when your regular support personnel are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your onsite support people. In these situations, Progent's on-call support experts offer a convenient, quick, and economical solution to supplement your local help and to transfer valuable information to improve your capability to deal with downstream problems locally.

  • Less Dependence on Freelance Consultants
    For IT support, smaller organizations commonly depend on individual freelance consultants. While freelance consultants carry smaller internal costs than big service organizations and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in training, the absence of reserve help may require your business to go without assistance during an emergency. As your network grows, system unavailability and trouble with critical applications become more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of reserve service experts to make sure your IT system stays available.

  • Build a Scalable Foundation for Seamless Expansion
    Businesses typically start with an information architecture implemented on a modest budget. Without a robust infrastructure, slap-dash repairs can get thrown onto an unstable foundation. When a company grows, stability and expandability problems can hinder the success of the business. These badly built systems require careful assessment, intelligent long-term planning, and wide IT knowledge to evolve to a system infrastructure able to deliver the solid foundation to handle current business demands and facilitate downstream growth.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller organizations require guidance and technical training to navigate through an ever more complex maze of technology alternatives capable of accelerating business success and enhancing efficiency. They do not need a computer engineer who is motivated to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a scenario where the proposed solution is designed around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to match IT expertise with the real interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT background, fine tuned support tools, and familiarity with enterprise networking allow offices to avoid the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.


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