Fast Remote Technical Support for Columbus Computer Networks
Fast Phone Consulting for Columbus SystemsFor organizations in Columbus or anywhere in the state of Ohio, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided online support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the assistance of CISSP-accredited security consultants to handle high-level security design and diagnostic jobs.

Progent's remote support engineers offer excellent value due to the fact that they possess the real-world experience and have access to the advanced technology needed to resolve most network issues rapidly. This reduces direct costs since solutions use up fewer chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your site. Your organization benefits even more with incidental costs by minimizing or eliminating network downtime and related costs stemming from business disruption, upset clients, idle employees, and distracted executives. Progent's extensive online technical support experience is particularly important for organizations that rely on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing model for remote support is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you receive. Unlike many online support organizations, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing prevent scenarios where speedy. minor solutions manage to turn into large bills. Progent's skill at disposing of problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of optimized tools and field-tested methodologies which permit the maximum degree of effectiveness for online help and troubleshooting for information systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to link to your environment without violating system security.

Progent's sophisticated service reporting application keeps comprehensive records of the service that Progent's clients have received. Progent's authorized engineers have access to the history of assistance delivered to each customer by every Progent consultant. This database of problems and repairs is organized as a quickly searchable internal database that enables Progent's remote support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and working relationships with major technology companies including Cisco and Microsoft open up other vast technical support knowledge bases and allow quick access to manufacturers' internal support staff so Progent's remote service specialists are able to find the most efficient solutions in the least time.

Online technical services available from Progent to businesses in Columbus and throughout the state of Ohio include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. The ProSight line of network management outsourcing services addresses all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that need critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology allows customers to execute critical projects within budget and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for organizations who don't have the money or time to create an internal Call Center but who need fast access to an efficient Help Desk with proficient telephone support as well as the technical depth to escalate complex tasks to advanced engineers.

    Progentís Virtual Call Center is designed for bigger businesses and acts as a transparent addition to your existing Call Center team. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to resolve the toughest technical issues, or be ready in overflow instances when your regular support engineers are overwhelmed.

    Progent's Help Desk Call Center staff of veteran information technology professionals provides your customers in Columbus or anywhere in the state of Ohio immediate assistance from a reliable support group with years of background delivering phone help and online diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk perception as a solid contributor to company productivity, and Progent's target is to fix instead of merely annotate technical problems.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts Group offers online professional engineering expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's consulting, customization, and education services, see Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Columbus, or anywhere in the state of Ohio, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your business so that your network support is proactive rather than reactive. By anticipating emerging issues before they grow into downtime, proactive monitoring can head off stressful and costly network breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that support multiple operating systems.
How Your Columbus Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Columbus or anywhere in the state of Ohio, Progent's phone-based computer support engineers can provide professional and economical IT support whenever your organization needs it. More than a decade of delivering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to fix network problems rapidly while eliminating the expense and lost productivity that comes with on-site service visits.

Even if your Columbus office deals with a regular independent consultant or employs a full time IT staff that can handle common computer issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either don't have the time or the knowledge to handle unexpected network crises or particularly complex integration projects.

Features of Progent's Online Computer Services for Columbus
Progent's online help, Internet-based troubleshooting, system security expertise, and network administration services give offices in Columbus or throughout the state of Ohio the greatest leverage for your support budget. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk outsourcing support and system administration, Progent's professionals can provide your business enterprise-level IT support while permitting you to avoid the cost and hassle of carrying a large internal IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical expertise, fine tuned support software, and familiarity with corporate IT allow companies to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of real-world professional experience, at the forefront of network service, executing a broad variety of IT projects for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This ensures that you get not just expert IT help, but also a consultant with field-tested methods for using computer knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises visits per minute. Consequently, you are charged just for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no initialization charge and asks no monthly commitment for support services provided during normal business hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be forced to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has few competitors. Companies who work with trusted freelance service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, protected, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can keep your IT network from painful and costly availability losses.
How Does My Business Start Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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