Immediate Online Technical Support for Columbus Ohio Computer Networks
Immediate Online Technical Support for Columbus SystemsFor companies located in Columbus Ohio, Progent provides remote support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting issues.

Progent's online support engineers offer excellent value because they possess the real-world experience and have access to the advanced technology necessary to resolve the majority of network issues quickly. Efficient support reduces direct costs because solutions accumulate fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally in indirect expenses by reducing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote technical support experience is especially important in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's pricing policy for online help is designed to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you pay only for the support that you receive. Unlike typical remote service companies, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and simple model for billing do away with scenarios where fast repairs manage to end up as substantial bills. Progent's skill at handling problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which permit the highest level of effectiveness for online technical support and repair for computer systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to connect to your company's system without breaching system security.

Progent's advanced technical support reporting system stores thorough records for all support that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of assistance provided to every client by any engineer. This database of problems and responses is organized as a conveniently accessible internal database that allows Progent's online technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's extensive list of certifications and working relationships with key technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and allow quick response from vendors' internal support staff with the result that Progent's online service specialists can arrive at the best solutions in the least time.

Online services available from Progent to companies in Columbus Ohio include:

ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services, a family of offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and allow transparent backup and fast restoration of vital files, applications, system images, and VMs. ProSight DPS helps your business avoid data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned employees, or software bugs. Managed services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed backup services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a flexible and affordable solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. Besides optimizing the security and functionality of your computer network, Progent's patch management services permit your IT team to focus on line-of-business initiatives and activities that deliver the highest business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured online account and give your password you are requested to verify who you are via a unit that only you possess and that uses a separate network channel. A wide selection of devices can be utilized as this second form of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register several verification devices. For details about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time and in-depth reporting tools created to work with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-through or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to provide centralized management and world-class protection for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your Progent consultant so any looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology programs. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables customers to complete major projects economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on the top professional services automation tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Call Center team of veteran information technology experts gives your clients in Columbus Ohio fast communication with a reliable network service resource with substantial experience providing telephone-based consulting and remote troubleshooting for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center recognition as a major enabler of business performance, and Progent's aim is to fix instead of simply report technical problems.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides phone-based and in-depth consulting expertise and education in special business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. To find out more information on Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center2, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Columbus Ohio online hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can tune Operations Manager for your business so that your network maintenance is proactive and automated. By detecting possible problems before they result in network outages, automated monitoring can head off inconvenient and expensive information system breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that incorporate a mix of OS platforms.
How Your Columbus Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Columbus Ohio, Progent's phone-based network support specialists can provide expert and economical IT support whenever your company has to have it. More than two decades of providing remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to repair network problems rapidly while avoiding the cost and lost productivity associated with on-site support calls.

Even if your Columbus company deals with a regular freelance support technician or employs a full time IT staff that know how to deal with day-to-day network issues, Progent's Microsoft and Cisco certified consultants can still provide an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the time or the expertise to deal with sudden system emergencies or especially complicated integration projects.

Benefits of Progent's Network Help for Organizations in Columbus Ohio
Progent's remote support services enable your Columbus organization to have the benefits of immediate, world-class IT support without the cost of maintaining an in-house IT staff. Your network will acquire greater strategic value by being increasingly available, efficient, and protected. Benefits to your company include:

  • Seamless virtual expansion of your on-site support resources
    For most offices in Columbus Ohio, local computer service providers, whether represented by independent consultants or an in-house IT staff, can resolve the majority of technical issues. On the other hand, serious problems can strike when your regular support personnel are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your local service personnel. In these cases, Progent's online service professionals provide a convenient, fast, and affordable way to augment your regular help and to transfer valuable knowledge to increase your capability to deal with future problems in-house.

  • Less Dependence on Individual Service Providers
    For IT support, smaller organizations commonly depend on independent freelance consultants. While independent consultants have less internal costs than larger consulting organizations and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the lack of fallback help may force your company to go without assistance during an emergency. As your business grows, network unavailability and problems with critical applications are more expensive. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of reserve support experts to make sure your IT system remains up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Organizations typically start with an IT architecture created on a modest budget. Without a proper framework, band-aid fixes often get piled on top of a shaky foundation. As a company grows, reliability and expandability issues can hinder the success of the business. These poorly designed environments require proper analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a system architecture that can deliver the solid foundation to meet vital business requirements and simplify future expansion.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller businesses require guidance and technical education to negotiate an increasingly complicated array of product alternatives available for promoting business success and improving efficiency. Businesses do not need a computer engineer who is attempting to earn a commission on a specific vendor's products. Network consulting and product sales can lead to a situation where the recommended solution is built around a predetermined technology rather than the true requirements of a client. Progent avoids these conflicts by selling just services rather than products. This allows Progent to align technical consulting with the best interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical background, refined remote support tools, and understanding of enterprise networking allow businesses to avoid the limitations of exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional background, at the front lines of network support, executing a wide variety of IT projects for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This ensures that you get not only world-class technical help, but also a consultant with field-tested approaches for using computer knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person help by the minute. Consequently, you are invoiced only for received support. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no startup charge and asks no retainer for services provided during normal working hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be forced to permit simple problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local support organizations who offer minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation transmitted by every consultant to each customer. The discipline of detailing and organizing service records results in more efficient support and avoids a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who won't release the keys to the kingdom.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide 24x7 system monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By revealing possible issues before they cause downtime, system monitoring can keep your information network from stressful and expensive service losses.
How Does Our Company Start Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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    Progent's data center support services are designed for companies with hardware located at Internet Data Centers or data center colocation hosting sites and in need of timely on-premises assistance at the colo site as well as remote help from Microsoft and Cisco Premier professionals. Progent offers a full array of Internet Data Centers and data center and colo consulting services including system topology analysis, Windows and Linux server integration and support, tech support for server and telecommunications networking, design and deployment of zero-downtime systems, architecting and implementing layered security structures, firewall integration and support, configuring load balancing environments, and creating fault tolerant server clustering systems.

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