Immediate Online Support for Columbus Computer Networks
For organizations in Columbus or anywhere in Ohio, Progent offers online help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle complex networking issues, plus the assistance of CISSP-qualified security consultants to handle high-level security design and troubleshooting jobs.
Progent's online support experts provide excellent value because they possess the real-world background and have access to the sophisticated technology needed to solve most information system problems rapidly. This reduces direct costs since service calls accumulate fewer billable minutes. Online help also avoids the expense of dispatching a consultant to your office. Your organization saves even more with indirect expenses by reducing or avoiding system downtime and related losses due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support expertise is especially valuable in environments that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.
Progent's pricing model for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the services that you receive. In contrast to many online support companies, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing do away with situations where fast fixes somehow turn into substantial bills. Progent's penchant for solving technical issues efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of customized tools and proven processes which ensure the highest level of efficiency for remote consulting and repair for computer networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's remote service group to interface to your system remotely without compromising corporate security.
Progent's advanced technical support database system keeps comprehensive histories for the support that Progent's customers have been provided. Progent's team service personnel have access to the history of services provided to every Progent client by any Progent consultant. This database of anomalies and responses is organized as an easily accessible proprietary database that allows Progent's online technical engineers to share their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's advanced accreditations and working relationships with major technology companies including Cisco and Microsoft open up additional massive support knowledge bases and permit quick response from manufacturers' in-house engineering staff so Progent's online service experts are able to come up with the most efficient solutions in the least time.
Online technical services provided by Progent to businesses in Columbus and anywhere in the state of Ohio include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote service experts offer computer system problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration consulting, Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop consulting and support services to assist you company to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for network engineers, and certifies a person's network technology knowledge at the master level. Cisco CCIEs know how to resolve even the most difficult issues surrounding network planning, deployment, maintenance, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program patches. CCIEs offer exceptional cost-effectiveness because their deep experience enables them to solve problems quickly. In many cases, less experienced consultants can wrestle for hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can tie into your network by means of the latest on-line troubleshooting tools in order to provide quick, safe, and economical analysis and repair.
Columbus Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Columbus Metro Area.
Progent locations in the Columbus Metro Area
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling family of connectivity products by providing services that include:
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of security services that can bolster the immunity of your Microsoft Windows, macOS and OS X, Linux network against attacks or help your business to recuperate rapidly after a serious breach. Security consulting services offered by Progent cover comprehensive data security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recovery from malicious attacks; installing firewalls; designing safe architectures for remote and mobile communication; defending your messaging infrastructure from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting support to help organizations of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that combine physical IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based support services to address a broad array of information technologies such as network architecture, email systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified administration in environments that combine Linux with Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux environments. Progent's team-based approach to solving technical issues enables fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can provide emergency online assistance troubleshooting problems affecting UNIX/Linux networks based on popular variants of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services intended to allow small and mid-size organizations to utilize the same advanced IT solutions used by some of the world's top enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all key aspects of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including protection, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery environment that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables clients to execute major projects economically and on time. Progent's special online engineering solutions include:
How Your Columbus Company Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Help Desk service options for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center team of experienced information technology experts offers your computer users in Columbus or anywhere in the state of Ohio fast access to a dependable network service resource with extensive experience delivering phone consulting and online repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk recognition as a solid enabler of business success, and Progent's intent is to fix and not simply record network issues.
- Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group offers phone-based professional consulting support and training in key business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Columbus, or anywhere in the state of Ohio, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your environment so that your network maintenance is proactive rather than reactive. By exposing looming trouble spots before they cause downtime, system monitoring can minimize inconvenient and costly network failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or networks based on a mix of platforms.
To get in touch with Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Columbus or throughout the state of Ohio, Progent's phone-based network support engineers are ready to deliver expert and cost-effective system support the instant your organization needs it. More than 15 years of offering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to repair IT problems rapidly while avoiding the expense and lost time associated with on-premises service visits.
Even if your Columbus company relies on a local independent consultant or maintains an in-house organization that can handle typical computer problems, Progentís Microsoft certified engineers are available to provide an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to handle sudden network emergencies or particularly complex integration projects.
Details of Progent's Remote Network Support for Columbus
Progent's phone support, Internet-based repair, network security expertise, and network management services give businesses in Columbus or anywhere in the state of Ohio unparalleled leverage for your IT budget. Whether you require occasional phone help and Internet-based network repair or ongoing Help Desk support and network management, Progent's experts can deliver your office enterprise-level network support while permitting you to eliminate the expense and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Columbus and is also ideal for customers in more remote areas of Ohio that lack technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a wide selection of Microsoft support utilities, technical information, and on-going education.
- Per Minute Rates to Minimize Expenses
Progent offers remote support on a minute-by-minute basis, so you are charged only for the support you receive. Progent has no minimum charge for online service and asks for no periodic subscription fee for support services delivered during regular working hours. This saves you from facing big invoices for quick repairs.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco offers the services of on-staff professionals who have experience in designing, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's basic support offerings consist of system integration, Microsoft Exchange expertise, system security planning, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting support for critical application areas. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Customization
MS Project Training
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Database Administration and Application Development
Amazon Marketplace Web Service Software Integration
By offering a full service centralized source for IT generalists and specialists, Progent is able to tailor fast, inexpensive, and thorough IT solutions that meet the specific requirements of your company.
- Advanced Remote Access Software
Secure online connectivity allows Progent's support experts to observe exactly what your users see. This makes it possible to find fast fixes to issues that might otherwise demand an expensive personal service call. Sophisticated remote connectivity software and expert engineers together enable Progent to repair most IT problems rapidly and economically. Progent is an industry leader in online troubleshooting and automated network monitoring.
- Support for Leading VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- Round-the-Clock Support for Maximum System Availability
For organizations with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-constrained offices whose workers require immediate access to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT knowledge, refined remote support software, and familiarity with corporate IT allow companies to avoid the pitfalls of excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of real-world professional background, at the front lines of network support, executing a wide range of IT tasks for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support staff. This guarantees that you get not only expert technical help, but also a consultant with proven methods for using computer knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises visits per minute. As a result, you pay just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and asks no retainer for support services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you won't be tempted to permit minor problems to fester.
- Complete Records of IT Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or small service organizations who offer minimal documentation or details of services done, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation sent by each consultant to every client. The practice of documenting and organizing service activity results in more efficient support and eliminates a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability losses.
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.