Fast and Affordable Online Support for Columbus Ohio Computer Networks
Fast Phone Support for Columbus NetworksFor companies in Columbus Ohio, Progent provides online support for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to help with complex infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic jobs.

Progent's online support engineers provide excellent value because they possess the real-world background and have access to the sophisticated tools required to solve the majority of network issues quickly. Efficient support lowers immediate expenses because service calls require fewer chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization saves even more in incidental expenses by minimizing or avoiding network downtime and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is especially valuable for organizations that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing policy for online support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the services that you actually get. Unlike typical remote support organizations, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing prevent scenarios where speedy. minor solutions manage to turn into substantial invoices. Progent's penchant for solving problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a collection of optimized tools and field-tested methodologies that ensure the maximum degree of efficiency for remote consulting and repair for computer systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's remote service group to access your environment remotely without violating system security.

Progent's powerful service reporting application stores extensive documentation of the service that Progent's clients have been provided. Progent's team engineers have the benefit of the history of services delivered to every customer by every Progent consultant. This database of anomalies and solutions is organized as a conveniently exploitable support knowledge base that allows Progent's online technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and close associations with major vendors such as Cisco and Microsoft make available other vast technical databases and permit quick access to vendors' in-house product engineers so Progent's remote service specialists are able to determine the most efficient solutions in the least time.

Remote technical support services provided by Progent to businesses in Columbus Ohio include:

ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's top corporations. The ProSight series of IT management outsourcing services addresses all critical facets of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup processes and allow transparent backup and rapid recovery of critical files, apps, system images, plus virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, user error, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so that all looming problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service options for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex problems.

    Progent’s Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Call Center staff of seasoned network experts offers your customers in Columbus Ohio rapid access to a reliable network service resource with years of background offering phone consulting and remote diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center the reputation as a major driver of business performance, and Progent's aim is to resolve instead of just annotate network issues.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting Group can supply phone-based and in-depth engineering expertise and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's expertise, customization, and education services, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Columbus Ohio remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM for your business so that your computer support is proactive rather than reactive. By exposing emerging problems before they grow into network outages, system monitoring can head off inconvenient and expensive network failures. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or systems based on multiple operating systems.
How Your Columbus Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Columbus Ohio, Progent's online computer support engineers can provide expert and cost-effective IT support the moment your organization requires it. More than 15 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access tools to fix IT problems quickly while eliminating the cost and lost time that comes with on-premises service calls.

Even if your Columbus business deals with a local freelance support technician or employs an in-house IT staff that know how to deal with the majority of computer issues, Progent’s Microsoft certified engineers are available to offer a convenient and seamless remote extension of your local resources in cases when your regular service personnel either lack the availability or the knowledge to address sudden system crises or especially complex integration projects.

Details of Progent's Online Computer Services for Columbus Ohio
Progent's online help, Internet-based repair, network security consulting, and network management services give offices in Columbus Ohio unparalleled leverage for your support budget. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk services and system management, Progent's experts can provide your office enterprise-level network support while allowing you to eliminate the expense and hassle of running a large in-house IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT background, refined remote support tools, and familiarity with corporate IT allow offices to escape the limitations of excessive dependence on smaller service organizations, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

How Does Our Company Start Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.



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    Microsoft Lync Server 2013, now called Skype for Business, allows organizations of all sizes to create a manageable and secure communications environment that supports a BYOD computing style with IM, presence, audio/video and web conferencing with application sharing, and both IP-based and PSTN calling enabled for a broad range of desktop and handheld clients. Progent's certified Lync Server 2013 consultants and network architects can assist you to evaluate the business benefits of Lync Server 2013, create an on-premises, cloud-based (with Lync Online) or mixed model suitable for your current and future plans, deploy Lync 2013 so as to speed up your return on investment, and provide live webinar and on-premises training to your management staff and users. Progent has in-depth expertise in key components of a Lync Server 2013 deployment that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist you to combine Lync Server 2013 with popular Office and Office 365 applications including Outlook and PowerPoint.

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