Fast Online Technical Support for Columbus Ohio Information Networks
Urgent Phone Help for Columbus SystemsFor businesses in Columbus Ohio, Progent offers remote technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging infrastructure issues, plus the services of CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic issues.

Progent's online support experts provide excellent value because they possess the practical experience and have access to the advanced tools needed to solve the majority of information system issues rapidly. This reduces immediate expenses since solutions accumulate fewer billable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization benefits even more with incidental expenses by minimizing or avoiding system downtime and related losses due to business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote consulting expertise is particularly valuable for businesses that rely on public clouds for critical network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's pricing policy for online help is structured to stretch your IT service investment. Progent charges by the minute for phone assistance, so you owe only for the support that you actually get. In contrast to many online support companies, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and clean model for billing avoid scenarios where quick repairs manage to turn into major invoices. Progent's penchant for disposing of problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of optimized tools and field-proven processes that promote the maximum degree of efficiency for online help and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's Technical Response Center to connect to your company's network without compromising network security.

Progent's proven technical support database application includes detailed records describing the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of services provided to every Progent customer by any engineer. This archive of problems and responses is structured as a quickly retrievable internal knowledge base that allows Progent's online support professionals to share their knowledge with the whole team to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional extensive technical databases and allow priority access to manufacturers' in-house support staff so Progent's remote consulting experts can arrive at the best resolutions quickly.

Remote support provided by Progent to companies in Columbus Ohio include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the industry's top corporations. The ProSight line of IT management outsourcing services covers all critical aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable transparent backup and fast recovery of important files/folders, applications, images, plus VMs. ProSight DPS helps you recover from data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or software bugs. Managed services available in the ProSight DPS selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these managed services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT network. In addition to optimizing the protection and reliability of your IT network, Progent's patch management services allow your IT team to concentrate on more strategic initiatives and activities that derive the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured online account and enter your password you are asked to verify who you are via a device that only you have and that is accessed using a separate network channel. A broad range of devices can be used as this second form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. To find out more about Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables customers to complete critical projects economically and on time. Progent's project-based remote consulting services include:

  • Call Center Support
    Progent's Call Center service offerings for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex problems.

    Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the leading PSA platform for handling service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Help Desk team of veteran network consultants provides your customers in Columbus Ohio immediate assistance from an efficient support resource with substantial experience providing phone support and remote diagnostics for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center perception as a crucial enabler of business efficiency, and Progent's intent is to resolve instead of just track network problems.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff offers online advanced consulting support and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for popular Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Office Excel. For additional information about Progent's consulting, customization, and training services, visit Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Columbus Ohio online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your environment so that your network maintenance is proactive rather than reactive. By spotting looming issues before they grow into full-scale emergencies, system monitoring can ward off inconvenient and expensive network failures. Progent can also use network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks based on a variety of operating systems.
How Your Columbus Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Columbus Ohio, Progent's phone-based computer support specialists can deliver professional and economical IT help whenever your company has to have it. More than a decade of delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access tools to fix IT problems rapidly while avoiding the expense and lost productivity that comes with on-site support visits.

Even if your Columbus office relies on a local independent support technician or maintains an in-house IT staff that know how to handle the majority of computer issues, ProgentÔŅĹs Microsoft certified consultants can still provide an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to deal with sudden network crises or particularly complicated integration problems.

Advantages of Progent's Network Help for Organizations in Columbus Ohio
Progent's online support services enable your Columbus business to realize the benefits of immediate, enterprise-level network support without the cost of managing a full-time IT staff. Your information system will derive greater strategic value by being more reliable, productive, and protected. Benefits to your company include:

  • Convenient remote expansion of your on-site support resources
    With most organizations in Columbus Ohio, nearby computer service providers, whether made up of independent consultants or an in-house maintenance staff, can handle typical network issues. On the other hand, major troubles sometimes strike when local support personnel are too busy or absent, and some problems may stem from IT products that is beyond the scope of your onsite service people. In these cases, Progent's online support professionals give you an easy, fast, and economical way to augment your regular resources and to convey useful information to improve your capability to deal with future issues locally.

  • Less Dependence on Individual Consultants
    For network support, smaller offices often depend on individual freelance consultants. Although freelance consultants carry less overhead than larger consulting organizations and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, ill, on vacation, or in training, the absence of reserve personnel may require your company to go without help during an IT crisis. As your company grows, network unavailability and problems with vital software are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of backup service expertise to insure your IT system stays available.

  • Build a Solid Basis for Seamless Growth
    Organizations typically start with an IT system created on a modest budget. Lacking a proper framework, slap-dash fixes can get thrown onto a shaky foundation. As a company grows, stability and scalability problems can impede the success of the business. Such poorly built environments need proper assessment, intelligent strategic planning, and wide technical expertise to upgrade to a network architecture that can offer the stable foundation to meet critical business requirements and facilitate downstream expansion.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller organizations need guidance and technical education to navigate through an increasingly complex array of technology options capable of promoting business growth and improving productivity. Businesses hardly need a network engineer who is motivated to sell a certain vendor's technology. Network support and product selling can lead to a scenario where the recommended solution is designed around a profitable technology instead of the genuine requirements of a business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to align IT consulting with the real needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT background, refined support software, and understanding of corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

How Does Our Company Start Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.

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    Microsoft Small Business Server is an affordable suite of server products that offers the basis for a feature-rich but manageable IT network. The technical sophistication of the Microsoft .NET components included with Microsoft Small Business Server 2011 calls for a network consultant with real-world experience planning and integrating seamless, end-to-end business network environments. Progent's Small Business Server consultants have an average of more than a decade of background supporting computer networks built on Microsoft products. This experience assures you results in installing, managing, and repairing IT environments that include the Microsoft Small Business Server suite of servers and productivity software.

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    Progentís IT outsourcing packages provide economical network consulting for small companies. Whether it includes planning system infrastructure, creating an in-house Help Desk or using an outside one, rolling out an updated email platform, monitoring your system, or creating a web-based eCommerce application, outsourcing your network technical services can reduce costs and eliminate uncertainties, allowing network support expenses to increase in a more moderate and manageable fashion than is feasible by building up a bulky, knowledgeable internal IT staff. Progentís Outsourcing White Paper and flyers tell you how Progent can enable you to build a protected and highly available system architecture for your critical business software powered by Windows such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    Progent offers enterprise customers the services of a NetApp-certified consultant to deliver remote or on-premises support for NetApp's complete line of SAN storage software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror data replication, SnapVauly continuous D2D backup, Virtual Storage Console for VMware vSphere, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series hardware lines. Areas of NetApp SAN storage technology supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, transparent updates, system management, security and compliance, high availability, and remediation. Progent can provide Level 3 support to help you to resolve problems with NetApp SAN storage deployments quickly and affordably based on best practices.

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    Progentís IT outsourcing packages provide economical computer support for medium-size organizations. Whether it includes planning network infrastructure, setting up an internal Help Desk or outsourcing a one, deploying an updated email system, monitoring your network, or building an on-line eCommerce solution, outsourcing your network technical services can reduce costs and eliminate risks, permitting IT support expenses to increase in a more moderate and controlled manner than is possible by assembling a large, all-purpose in-house IT organization. Progentís Outsourcing White Paper and datasheets explain how Progent can help you build a secure and highly available system architecture for your vital Windows-based applications including Windows Server 2008, Exchange Server, and SQL Server 2008.

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