Immediate Remote Support for Columbus Ohio Computer Networks
Fast Remote Help for Columbus SystemsFor companies in Columbus Ohio, Progent offers remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging networking problems, as well as the services of CISA and CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers provide excellent leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated technology necessary to solve the majority of information system issues quickly. Efficient support reduces immediate costs since solutions use up fewer chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your company saves even more in incidental costs by reducing or avoiding system outages and related costs stemming from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's advanced remote technical support expertise is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's billing policy for online help is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are billed just for the support that you receive. In contrast to many online service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing prevent scenarios where speedy. minor fixes somehow end up as large invoices. Progent's penchant for solving problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized tools and proven processes that allow the highest degree of effectiveness for online help and repair for computer systems of any size. Progent's remote service group can interface to your computer system without compromising system security.

Progent's powerful technical support reporting system keeps extensive records of all service that Progent's clients have received. Progent's staff engineers have access to the history of support provided to every client by every Progent consultant. This archive of issues and responses is stored as an easily retrievable internal knowledge base that permits Progent's online support professionals to share their knowledge with the whole team to ensure that the quality of Progent's support services grows over time. Progent's advanced accreditations and working relationships with important vendors including Cisco and Microsoft open up other massive technical databases and allow priority response from vendors' in-house product engineers so Progent's remote service specialists are able to arrive at the most efficient solutions in the least time.

Remote technical services provided by Progent to customers in Columbus Ohio include:

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, subscription-based services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's leading enterprises. The ProSight series of outsourced network management services covers all key areas of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so any looming problems can be addressed before they can impact your network. Find out more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for monitoring and managing your network, server, and desktop devices by providing tools for performing common time-consuming tasks. These can include health checking, update management, automated repairs, endpoint deployment, backup and restore, anti-virus defense, remote access, standard and custom scripts, asset inventory, endpoint status reporting, and debugging help. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alert to your designated IT management personnel and your assigned Progent consultant so that emerging problems can be taken care of before they impact productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time management reporting plug-ins designed to work with the industry's leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable non-disruptive backup and rapid restoration of critical files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human error, malicious insiders, or software glitches. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to provide web-based management and world-class protection for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Android, and other personal devices. With 2FA, when you log into a secured application and enter your password you are requested to verify who you are via a device that only you have and that is accessed using a different network channel. A wide selection of out-of-band devices can be used for this added form of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register multiple verification devices. For more information about Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Call Desk: Outsourced and Shared Call Desk Services
    Progent's Co-managed Service Desk provides a smooth supplement to your internal IT support resources. Client access to the Service Desk, delivery of support services, issue escalation, trouble ticket creation and tracking, performance measurement, and maintenance of the support database are cohesive regardless of whether issues are taken care of by your core network support group, by Progent's team, or by a combination. You have unrestricted flexibility to expand or reduce your part of technical support activity as required. Progent takes care of initial deployment and onboarding of the professional services PSA software as well as documentation, testing and training. To learn more about ProSight Co-Managed Support, go to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and documenting updates to your ever-evolving information system. In addition to optimizing the protection and functionality of your IT network, Progent's patch management services allow your IT team to concentrate on more strategic initiatives and activities that derive maximum business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Progent's rates for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex problems.

    Progent's Call Center consulting expertise can aid you in building an effective new Call Center or improving your existing one, identifying or customizing Call Center application software to address the particular demands of your company, or adding occasional phone support personnel to work with your internal Help Desk team to deal with high-demand scenarios like software transitions, major upgrades, or installing new applications.

    Progent's Call Center staff of seasoned information technology consultants gives your workers in Columbus Ohio rapid assistance from an effective technical support resource with extensive background providing phone consulting and online repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a major driver of business success, and Progent's aim is to resolve and not simply report IT issues.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group offers online professional consulting expertise and training in key application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more about Progent's expertise, custom development, and education services, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center2, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Columbus Ohio online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager to accommodate your environment so your computer maintenance is proactive and automated. By exposing potential problems before they result in full-scale emergencies, proactive monitoring can minimize stressful and expensive service failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments powered by a combination of OS platforms.
How Your Columbus Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Columbus Ohio, Progent's phone-based network support specialists are ready to provide effective and affordable system help whenever your business requires it. Over two decades of providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote access technology to fix IT problems rapidly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your Columbus business deals with a local independent consultant or maintains an in-house IT staff that know how to deal with ordinary computer issues, Progent's Microsoft and Cisco certified consultants can offer an easy and seamless virtual expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to solve unexpected system emergencies or particularly complex integration problems.

Advantages of Progent's Network Help for Businesses in Columbus Ohio
Progent's online technical help services enable your Columbus business to have the benefits of timely, expert network support without the expense of maintaining an in-house IT organization. Your information system will acquire added business value by becoming more available, efficient, and secure. Benefits to your business include:

  • Convenient virtual expansion of your on-site support resources
    With most organizations in Columbus Ohio, local network support resources, whether consisting of independent consultants or an in-house maintenance staff, can deal with typical technical issues. On the other hand, serious problems can spring up when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your local service personnel. In these instances, Progent's online service specialists offer a convenient, quick, and affordable solution to augment your local help and to convey valuable information to improve your capability to handle downstream issues in-house.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller organizations often depend on individual freelance service providers. Although independent consultants have less overhead than big consulting organizations and can afford to charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the absence of reserve personnel may force your business to go without help during an emergency. As your network expands, system unavailability and problems with critical software become more costly. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of backup support expertise to make sure your network remains available.

  • Build a Scalable Basis for Seamless Growth
    Companies typically begin with an IT system created on a shoestring budget. Without a strong framework, band-aid fixes often get piled on top of a weak foundation. As a network grows, stability and scalability issues can hinder the productivity of the organization. These badly designed systems need proper analysis, intelligent long-term planning, and broad-based IT knowledge to upgrade to a system architecture able to provide the stable foundation to meet critical business requirements and simplify downstream expansion.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller offices need guidance and technical education to navigate through an increasingly complex maze of technology options capable of accelerating business success and enhancing efficiency. These companies hardly need a computer engineer who is trying to sell a specific vendor's products. IT support and product selling can result in a situation where the recommended solution is designed around a predetermined technology instead of the genuine needs of a client. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to match IT consulting with the best needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT background, refined remote support tools, and familiarity with corporate IT allow offices to escape the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

How Does My Business Start Getting Remote Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.



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    Progent offers access to the cost-effective support of online Internet connectivity consultants to help your company to evaluate or update your Internet services so your Internet connectivity solution matches your business needs. Support services provided by Progent include assessment of your existing bandwidth use, vendor and service plan comparison and ordering, network provisioning, and managing a smooth switchover to a different carrier and/or service plan. Network provisioning can include enhancing existing routers and deploying additional ones, implementing firewalls, and upgrading dependable BGP architectures.

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    Progent makes use of the Flexential Tampa data center mainly to provide private cloud hosting services. Progent has a team of network experts located in the vicinity of Tampa, and Progent also offers online expertise from Progent's nationwide roster of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware specialists, and veteran disaster recover preparedness consultants. Progent can also assist you to design and carry out a move to the Flexential facility with services such as planning system architecture, recommending hardware, system setup and testing, debugging, streamlining online management, and training your IT support team.

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    Progent has 20 years of background helping small and mid-size organizations to design, implement, tune, administer, and troubleshoot computer networks that support a remote workforce.

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    Progent's ransomware experts can help you to evaluate your ransomware defenses, remotely monitor and guard your network, assist with settlement negotiations with a hacker, and reconstruct a network victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.

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    Progent's Ekahau-certified Wi-Fi experts can help your business to plan, implement, optimize, manage and debug a Wi-Fi network optimized for your environment. Progent offers remote or onsite expertise for Ekahau Pro for predictive Wi-Fi design and Ekahau Sidekick for onsite RF signal analysis.

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    Progent can provide the support of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee defines the core competencies and global standards of performance that IT security professionals are expected to learn. CISM gives business management the assurance that consultants who have earned their CISM credential have the experience and capability to deliver efficient security management and support consulting.

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    Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP Certification through thorough examination and significant experience with information security architecture. ISSAP consultants have comprehensive knowledge of access control systems and methodologies, telecommunications and network security, cryptography, requirements analysis, business continuity and disaster recovery, and physical security. Progent's ISSAP-certified security experts can help your business with all aspects of architecture security.

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    Progent's ProSight Virtual Hosting combines advanced virtualization architecture, a world-class data center facility, and the technical services of Progent's Microsoft-certified engineering team to provide small and midsize companies with a complete information technology outsourcing solution that enhances network availability and protection, reduces management distraction, and lowers expenses. With Private Cloud Hosting, a smaller business can have each of its operating system platforms and critical business application servers hosted in a safe and reliable data center on a fast, non-stop virtual machine configured and maintained by Progent's computer support experts.

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    Progent's Microsoft authorized experts provide three ways to help medium-size and large organizations create a cost-effective and successful internal Computer Support Help Desk. Progent's help desk consulting services include ROI evaluation, process analysis and enhancement, executive reporting, education of internal staff, and documentation of processes. Progent's Software Selection and Deployment Support Services help organizations sift through the numerous top level Help Desk application programs on the market and decide which products may be too expensive, miss critical features, or align poorly with your organization's business goals. Progent also offers short-term staffing for businesses who need to augment their in-house Help Desk staff for special tasks or to substitute for absent or indisposed personnel.

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    NetDocuments (NetDocs) is a leading cloud-based document management system designed for law practices. Progent offers online guidance from NetDocuments experts who can assist your law firm to plan, configure, manage, optimize, or debug a document management system environment based on NetDocs.

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    • ProSight NinjaOne RMM Remote Server Management Onsite Technical Support
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    ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of critical devices.

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    Progent's IT outsourcing packages provide affordable network consulting for small companies. Whether it involves planning system architecture, setting up an in-house Help Desk or outsourcing a one, deploying an updated email system, monitoring your network, or creating an on-line eCommerce application, outsourcing your network technical services can contain expenses and eliminate uncertainties, permitting IT support budgets to increase in a more moderate and controlled fashion than is possible by building up a bulky, all-purpose internal network support staff. Progent's Outsourcing White Paper and datasheets show how Progent can enable you to create a secure and robust system foundation for your vital business software based on Windows.

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    Progent's consultants provide experience in a variety of disciplines relevant to mobile connectivity including network topology, Activesync, wireless protection, wireless email, Windows Mobile, Research in Motion Blackberry, and wireless software development. Progent's certified consultants can save your organization time and expense by applying their wireless expertise to show you how to select and configure mobile connectivity technologies that make sense for your business. Progent can also optimize your network architecture so that mobile appliances perform more reliably.

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    Progent's Duo services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Android, and other personal devices.

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    Progent is a dealer and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management solution that includes machine learning technology and expert services to provide comprehensive endpoint detection and response (EDR).

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  • VMware vCenter Server Consultants 24-Hour VMware Cross vCenter NSX Consultants
  • Columbus, Ohio Computer Companies
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  • Windows 2000 Server Network Consultants Microsoft Windows 2000 Remote Support
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    • Office Excel for Mac Train
    After Hours Class macOS

    Progent offers onsite education designed for people who want to expand their understanding of the macOS and OS X platform, Mac hardware, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or one-on-one online training for Mac application software.

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