Fast and Affordable Remote Help for Columbus Ohio IT Networks
Urgent Remote Help for Columbus SystemsFor businesses in Columbus Ohio, Progent provides online support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the assistance of CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic jobs.

Progent's remote support engineers provide exceptional value because they have the real-world experience and are equipped with the sophisticated technology needed to solve most information system issues rapidly. Efficient support reduces direct costs because solutions use up fewer billable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization saves even more in indirect expenses by minimizing or avoiding network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting experience is especially helpful for organizations that rely on public clouds for vital network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you are billed just for the support that you receive. In contrast to many remote service firms, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing do away with situations where quick solutions manage to turn into substantial tabs. Progent's skill at disposing of problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of customized tools and proven processes which promote the maximum level of effectiveness for online help and repair for information systems of all sizes. Progent's remote service group can communicate with your computer system remotely without violating corporate security.

Progent's advanced technical support database application stores extensive records of all service that Progent's customers have received. Progent's team service personnel have the benefit of the details of assistance rendered to each Progent customer by any Progent consultant. This database of issues and fixes is organized as a readily retrievable proprietary knowledge base that permits Progent's online support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and working associations with major technology companies including Cisco and Microsoft open up other extensive technical knowledge bases and allow fast response from vendors' in-house support staff with the result that Progent's remote consulting experts are able to determine optimal solutions promptly.

Remote technical services offered by Progent to businesses in Columbus Ohio include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's leading corporations. Progent's ProSight line of outsourced network management services addresses all critical aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup product companies to produce ProSight Data Protection Services, a family of offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup operations and allow non-disruptive backup and fast restoration of important files/folders, apps, images, plus virtual machines. ProSight DPS helps you protect against data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or software glitches. Managed services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT system. Besides maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services free up time for your IT staff to focus on line-of-business projects and tasks that deliver maximum business value from your network. Learn more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity verification with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured online account and give your password you are requested to verify your identity on a device that only you possess and that uses a separate network channel. A broad range of out-of-band devices can be used as this second form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register several validation devices. To find out more about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth reporting plug-ins created to work with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the engineers required. Progent's background in these important fields of information technology enables customers to complete critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk service options for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's shared Help Desk services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned network consultants offers your computer users in Columbus Ohio instant access to an efficient support group with years of background delivering phone consulting and online diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk the reputation as a solid driver of business productivity, and Progent's target is to resolve rather than just track IT problems.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Team offers phone-based and in-depth engineering support and education in special business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for Microsoft applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To learn more information about Progent's expertise, programming, and training services, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center2, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Columbus Ohio remote IT infrastructure monitoring by providing System Center Operations Manager consulting services. Progent can adapt SCOM to accommodate your business so your computer maintenance is proactive and automated. By uncovering emerging issues before they cause full-scale emergencies, remote monitoring can minimize disruptive and expensive service crises. Progent can also use system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks that support a mix of OS platforms.
How Your Columbus Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Columbus Ohio, Progent's online computer support specialists are ready to provide effective and economical system help the instant your business needs it. More than two decades of delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Columbus office works with a local independent support technician or employs a full time organization that can handle typical computer issues, Progent's Microsoft and Cisco certified engineers can still offer an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to fix sudden system crises or especially challenging integration projects.

Features of Progent's Remote Network Support for Columbus Ohio
Progent's online support, Internet-based repair, system security expertise, and network administration services offer offices in Columbus Ohio the greatest leverage for your IT investment. Whether you need one-time phone help and remote troubleshooting or ongoing Help Desk support and network administration, Progent's professionals can provide your business world class network support while permitting you to avoid the cost and administration overhead of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical background, refined support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

How Does Our Company Start Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.



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