Fast and Affordable Remote Troubleshooting for Columbus Ohio IT Networks
Immediate Phone Consulting for Columbus NetworksFor organizations in Columbus Ohio, Progent provides remote help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the assistance of CISSP-qualified security experts to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support experts provide excellent leverage due to the fact that they possess the practical experience and have access to the sophisticated technology necessary to solve the majority of network issues quickly. Efficient support reduces immediate costs since service calls use up fewer billable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by reducing or eliminating system outages and associated costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support know-how is particularly important in environments that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.

Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you receive. Unlike typical online service organizations, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing do away with situations where fast fixes manage to turn into large bills. Progent's skill at disposing of technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of customized technologies and field-tested processes which promote the maximum degree of efficiency for remote technical support and repair for computer networks of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's online support team to interface to your network remotely without compromising system security.

Progent's advanced service database system maintains extensive records describing all service that Progent's customers have been provided. Progent's authorized consultants have access to the history of all help rendered to each client by any consultant. This archive of trouble tickets and repairs is organized as an easily searchable internal knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to make sure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with important technology companies including Cisco and Microsoft make available other vast technical support databases and permit priority response from vendors' in-house engineering staff with the result that Progent's online service experts can determine the most efficient solutions quickly.

Online technical services provided by Progent to businesses in Columbus Ohio include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services designed to enable small and mid-size businesses to utilize the same best-of-breed technology used by many of the industry's leading enterprises. The ProSight suite of IT management outsourcing services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, apps and VMs that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver web-based control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, enhance and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special information technology projects. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows clients to complete critical projects economically and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Support
    Progent's Call Center support alternatives for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk Call Center consulting services can assist you in establishing an effective new Help Desk or revamping your established one, identifying or customizing Help Desk application software to handle the particular requirements of your business, or providing temporary online personnel to reinforce your existing Help Desk group during high-demand events such as software transitions, major updates, or rolling out brand new applications.

    Progent's Call Center team of seasoned information technology experts offers your computer users in Columbus Ohio fast communication with an effective network service resource with years of experience providing phone consulting and remote diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a significant contributor to company efficiency, and Progent's aim is to resolve instead of merely report IT problems.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Group can supply remote advanced engineering support and education in key application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's consulting, programming, and training offerings, visit Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Columbus Ohio online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your environment so your computer support is proactive and automated. By exposing potential problems before they evolve into full-scale emergencies, proactive monitoring can ward off stressful and expensive network failures. Progent can also deploy network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or systems based on a variety of operating systems.
How Your Columbus Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Columbus Ohio, Progent's online network support engineers can deliver professional and affordable IT help the moment your company has to have it. More than a decade of offering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to repair network problems quickly while avoiding the cost and lost time that comes with on-site support visits.

Even if your Columbus organization works with a regular freelance consultant or maintains an in-house IT staff that know how to deal with typical network problems, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the availability or the expertise to address sudden system crises or particularly tough integration problems.

Benefits of Progent's IT Support for Organizations in Columbus Ohio
Progent's remote support services allow your Columbus company to have the advantages of immediate, expert IT support without the expense of maintaining an in-house IT staff. Your network will acquire added strategic worth by being more reliable, efficient, and protected. Advantages to your company include:

  • Convenient remote extension of your on-site support resources
    For most organizations in Columbus Ohio, local computer service resources, whether made up of independent consultants or an in-house maintenance staff, can resolve typical technical problems. On the other hand, serious problems may spring up when your regular support personnel are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your local service people. In these instances, Progent's on-call support experts provide a convenient, quick, and affordable solution to supplement your regular help and to pass on valuable information to increase your ability to handle future issues in-house.

  • Less Dependence on Individual Service Providers
    For IT support, smaller companies often depend on independent freelance service providers. Although freelance consultants have less internal costs than big support firms and can afford to charge marginally less, they are often overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the absence of fallback help may require your business to go without help during an emergency. As your business grows, network downtime and problems with vital software become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a dependable source of reserve service experts to insure your IT system remains available.

  • Create a Scalable Foundation for Smooth Expansion
    Companies often begin with an information architecture created on a modest budget. Lacking a strong framework, band-aid repairs often get piled onto a shaky foundation. When a company grows, reliability and expandability problems can hinder the success of the organization. These poorly designed systems need proper analysis, intelligent strategic planning, and wide technical knowledge to evolve to a network infrastructure able to offer the solid foundation to meet current business demands and facilitate downstream growth.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller offices need advice and technical education to negotiate an increasingly complicated maze of product alternatives available for accelerating business growth and enhancing efficiency. Businesses do not need a computer engineer who is motivated to resell a specific vendor's technology. Network consulting and product selling can result in a situation where the proposed solution is built around a profitable technology instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to align IT consulting with the best interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical expertise, fine tuned support software, and understanding of corporate IT allow companies to escape the pitfalls associated with excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

How Does Our Company Begin Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

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