Immediate Online Technical Support for Columbus Ohio Networks
Urgent Online Technical Support for Columbus NetworksFor businesses in Columbus Ohio, Progent offers remote technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the services of CISSP-certified security consultants to help with high-level security architecture and troubleshooting issues.

Progent's online technical support engineers offer exceptional leverage because they possess the practical background and have access to the sophisticated tools necessary to solve most network issues quickly. This reduces immediate costs because solutions accumulate minimal billable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your organization benefits additionally in incidental costs by minimizing or eliminating network outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support know-how is especially helpful for organizations that depend on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's pricing policy for remote support is designed to leverage your network support investment. Progent bills per minute for phone assistance, so you pay exclusively for the services that you receive. Unlike typical remote support companies, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and simple policy for billing eliminate situations where speedy. minor solutions manage to turn into big invoices. Progent's penchant for disposing of technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a set of customized technologies and field-tested processes which ensure the maximum level of efficiency for online technical support and repair for information systems of any size. Progent offers protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to connect to your computer system remotely without breaching system security.

Progent's powerful technical support reporting system keeps detailed records for the support that Progent's clients have been provided. Progent's team engineers have access to the records of all help rendered to every Progent customer by every Progent consultant. This history of trouble tickets and resolutions is structured as an easily accessible internal knowledge base that allows Progent's online support professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft open up additional massive technical support knowledge bases and allow quick response from vendors' in-house support staff with the result that Progent's online consulting specialists are able to find the most efficient solutions in the least time.

Remote support provided by Progent to customers in Columbus Ohio include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to utilize the same best-of-breed technology used by some of the world's top corporations. The ProSight suite of IT management outsourcing services addresses all key facets of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including protection, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so any looming problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with data security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects. Billing charges for ongoing development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these special fields of information technology allows clients to execute major projects economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk Call Center consulting support can aid you in building an efficient new Help Desk Call Center or revamping your established one, evaluating or modifying Call Center application software to handle the unique needs of your corporation, or adding temporary online personnel to reinforce your in-house Help Desk team to deal with demanding scenarios such as software transitions, mass updates, or rolling out brand new applications.

    Progent's Help Desk staff of veteran information technology consultants offers your workers in Columbus Ohio instant access to a dependable network service group with extensive experience delivering phone support and remote troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center the reputation as a crucial driver of company success, and Progent's target is to resolve instead of just document IT issues.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Group offers online and in-depth engineering expertise and training in specific application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Columbus Ohio remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your business so your network support is proactive and automated. By spotting looming trouble spots before they expand into crashes, remote monitoring can head off stressful and costly network failures. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks powered by multiple platforms.
How Your Columbus Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Columbus Ohio, Progent's phone-based network support engineers can deliver professional and cost-effective system help the instant your organization requires it. More than a decade of offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access technology to fix network problems quickly while avoiding the expense and lost productivity associated with on-premises service calls.

Even if your Columbus organization deals with a regular independent consultant or maintains an in-house organization that know how to handle common computer problems, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the expertise to resolve sudden network emergencies or especially complicated integration problems.

Advantages of Progent's IT Support for Businesses in Columbus Ohio
Progent's online IT consulting services enable your Columbus company to have the benefits of immediate, world-class IT support without the expense of maintaining a full-time IT staff. Your network will acquire added business worth by becoming increasingly reliable, efficient, and secure. Advantages to your company include:

  • Convenient virtual extension of your on-site support resources
    With most companies in Columbus Ohio, nearby computer service resources, whether represented by outside consultants or an internal IT staff, can solve typical technical issues. However, major troubles can spring up when your regular support personnel are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your usual support personnel. In these cases, Progent's online support experts give you an easy, quick, and affordable solution to augment your regular resources and to pass on useful information to improve your capability to handle downstream problems locally.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller offices commonly rely on individual freelance consultants. Although independent service people have smaller overhead than big consulting organizations and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the lack of reserve personnel may require your business to wait for assistance during an emergency. As your network expands, system downtime and problems with vital applications are more expensive. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of backup support expertise to make sure your IT system stays available.

  • Create a Solid Foundation for Seamless Growth
    Organizations typically begin with an information system created on a shoestring budget. Lacking a strong framework, band-aid fixes often get thrown on top of a weak foundation. When a company grows, reliability and scalability problems can hinder the success of the organization. Such poorly built environments need proper assessment, smart strategic planning, and wide technical expertise to evolve to a system architecture able to provide the stable foundation to handle current business demands and facilitate downstream growth.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller businesses need advice and technical education to navigate through an ever more complex array of technology alternatives capable of accelerating business success and improving productivity. Businesses hardly need a network consultant who is motivated to earn a commission on a specific vendor's products. Network consulting and product sales can result in a situation where the recommended solution is built around a predetermined technology rather than the true needs of a client. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to match technical expertise with the real needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical knowledge, refined remote support software, and familiarity with enterprise networking allow offices to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

How Does My Business Begin Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.



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    NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering along with synchronous replication to deliver fast, zero RPO disaster recovery between datacenters that are up to 300km away from one another. Progent's roster of veteran IT experts can help you to plan, deploy, manage, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster environment that meets your technical requirements and budget. Progent can make sure you follow leading practices for installing your MetroCluster solution by delivering help with procedures such as assigning shelf IDs, arranging aggregate layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your peered clusters, and verifying your disaster recovery system to verify compliance with industry standards and regulatory mandates.

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    Progent has more than 10 years of experience deploying, maintaining and troubleshooting the key platforms included with Microsoft System Center and can assist you to plan, configure, support, and repair your System Center solution to optimize the availability and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-connected datacenters. Progent's consultants can help your organization to upgrade to the current version of System Center from a previous one or from another datacenter management platform to provide the advantages of best-in-class deployment, centralized management, security and compliance, plus datacenter and critical application availability and performance monitoring.

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    Microsoft Lync 2010 provides Instant Messaging, Presence, voice/video conferencing, desktop sharing, and both IP-based and public switched telephone network (PSTN) telephony. Lync Server 2010 can enhance the functionality of Exchange Server, SharePoint Server and Office desktop or Office 365 and streamlines management through integration with Active Directory. Lync can also reduce capital and operational costs by doing away with VoIP equipment and subscription services, PBX systems, or legacy teleconferencing solutions. Progent's Microsoft-certified IM and Presence experts offer online and on-premises support services to help you to manage and troubleshoot your current Lync 2010 deployment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also help your organization to plan and execute an efficient Skype for Business migration.

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    Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small organization's production servers in a solution that delivers the maximum degree of availability and expandability and is in addition simple to transfer to another host. ProSight Virtual Hosting and management options are built upon mature virtualization technologies that enable small and midsize businesses with mixed- platform IT systems to economize dramatically on the costs of capital investments, infrastructure support, and IT administration while benefiting from world-class fault tolerance and an unprecedented degree of vendor flexibility.

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    Progent offers organizations of all sizes world-class IT online or in-person consulting services for networks based on Microsoft Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier network consultants also offer security expertise for businesses ranging from the small office to the global enterprise.

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    If your business network mixes Sun Solaris technology with Windows, Progent can show you how to incorporate your IT resources into a unified environment that permits all your operating systems to run side by side for simple administration, transparent information exchange, high reliability, superior performance, and strong security. Progent's Sun Solaris and Windows coexistence support offerings include IT architecture integration and support, consulting for Windows services for UNIX, remote network monitoring and administration, online technical support and repair, in-person technical support, and Helpdesk support.

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    Progent's Microsoft-certified consultants can help businesses of all sizes to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and libraries; design, integrate, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive reporting. Progent can assist you to upgrade from an older edition of System Center Virtual Machine Manager or from a third-party management system, and Progent can assist you to optimize and troubleshoot your existing SCVMM 2012 environment to make sure you realize the highest possible business value.

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    Ubiquiti's UniFi line of Wi-Fi network devices includes indoor and outdoor Wave 2 Wi-Fi access points, security gateways, and managed switches. Ubiquiti UniFi appliances installed on multiple venues with any number of APs can be remotely provisioned and administered with free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, tuning, troubleshooting, monitoring, and analytics. Progent can provide the expertise of veteran wireless consultants who can help your organization to determine the benefits of Ubiquitiís UniFi technology for your business and help you to design, deploy, administer, and troubleshoot your UniFi solution.

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