Fast Remote Help for Columbus Ohio Information Networks
For companies located in Columbus Ohio, Progent provides remote technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the assistance of CISA and CISSP-accredited security experts to help with advanced security design and troubleshooting jobs.
Progent's remote technical support experts offer excellent leverage because they possess the practical experience and are equipped with the sophisticated technology necessary to solve most network problems quickly. This lowers immediate expenses because service calls require minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company saves additionally with incidental expenses by minimizing or eliminating network downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support expertise is particularly valuable in environments that depend on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's pricing model for remote support is structured to stretch your network support investment. Progent charges per minute for phone consulting, so you are invoiced just for the services that you actually get. In contrast to typical online service firms, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing do away with situations where speedy. minor repairs somehow turn into large bills. Progent's penchant for solving technical issues quickly means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of customized technologies and field-proven methodologies which permit the maximum level of efficiency for remote consulting and repair for information systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to link to your network remotely without breaching system security.
Progent's powerful service database application maintains thorough records for all support that Progent's customers have been provided. Progent's staff engineers have access to the details of all help provided to every customer by every consultant. This database of trouble tickets and solutions is structured as an easily retrievable internal database that enables Progent's remote support experts to share their experiences with the whole team to ensure that the efficiency of Progent's support services improves over time. Progent's extensive list of accreditations and close associations with major vendors including Cisco and Microsoft make available other vast technical databases and allow fast response from manufacturers' in-house engineering staff with the result that Progent's remote service experts can find the best resolutions in the least time.
Remote technical support services offered by Progent to businesses in Columbus Ohio include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote service engineers can deliver computer troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help your company with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration support, Microsoft Teams expertise, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop services to help you company to install, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 migration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for networking professionals, and indicates an individual's technical knowledge at the master level. CCIEs know how to handle the most challenging issues occurring in network planning, integration, administration, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or locating program patches. CCIEs represent an exceptional cost-effectiveness since their depth of expertise allows them to fix problems quickly. In many instances, less experienced consultants can struggle for many hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your environment using sophisticated on-line troubleshooting technology in order to provide quick, safe, and economical analysis and remediation.
Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.
Progent locations in Columbus region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's CCIEs offer expertise in the complete line of Cisco's top-selling selection of networking appliances. Cisco networking consulting available from Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Aironet APs consulting help, Cisco WiFi controllers integration consulting, Cisco VPN Integration help, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Professionals
Progent's qualified CISM and CISSP cybersecurity consultants offer a range of system protection solutions to bolster the safety of your Windows, Apple macOS and OS X, or Linux environment against attacks or assist your business to clean up quickly after a damaging breach. Security support services available from Progent cover comprehensive data security and compliance analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; fast recuperation from malicious attacks; setting up firewalls; establishing secure techniques for remote and mobile communication; protecting your email system against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote support to help companies of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that combine on-premises resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for restoring services rapidly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote consulting services to address a wide range of computer technologies including system architecture, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that include Linux and Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy systems to Windows or Linux solutions. Progent's group-oriented methodology for solving technical problems promotes fast escalation, when required, to engineers with appropriate experience to handle complex situations. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer emergency online assistance diagnosing anomalies affecting UNIX/Linux systems based on popular versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's top corporations. The ProSight line of IT management outsourcing services addresses all critical facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so all potential issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup/recovery environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology programs. Billing charges for ongoing consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology enables clients to execute major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Columbus Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center service options for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk team of seasoned network consultants offers your clients in Columbus Ohio fast contact with a dependable support resource with substantial background providing telephone-based help and online troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk recognition as a major contributor to company performance, and Progent's goal is to resolve rather than simply record technical problems.
- Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts Group provides phone-based and in-depth consulting expertise and education in specific application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, programming, and education services, go to Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver organizations in Columbus Ohio online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your business so your computer support is proactive and automated. By exposing looming trouble spots before they result in downtime, system monitoring can head off stressful and expensive service failures. Progent can also use network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that incorporate a variety of platforms.
To get in touch with Progent about urgent remote support with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Columbus Ohio, Progent's phone-based computer support engineers can provide effective and economical IT support the moment your organization requires it. More than 15 years of providing online repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to repair computer problems rapidly while eliminating the cost and lost time associated with on-premises support calls.
Even if your Columbus business relies on a local freelance consultant or maintains a full time IT staff that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either lack the time or the knowledge to deal with unexpected network emergencies or particularly challenging integration projects.
Features of Progent's Remote Computer Services for Columbus Ohio
Progent's online help, remote troubleshooting, system security consulting, and system management services give companies in Columbus Ohio unparalleled leverage for your IT investment. Whether you require occasional phone help and Internet-based network repair or full-time Help Desk call center support and system management, Progent's experts can provide your company enterprise-level network support while allowing you to avoid the expense and administration overhead of running a large internal IT staff. Key features of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to companies in Columbus Ohio and is also ideal for networks in more remote areas that lack consultants with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a wide selection of Microsoft support tools, technical databases, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent offers online support on a per-minute basis, so you pay only for the support you receive. Progent has no minimum charge for online help and asks for no ongoing subscription fee for support services provided during normal business hours. This keeps you from paying big invoices for quick fixes.
- Access to Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco offers help from authorized professionals with skill in planning, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's core support services include technology integration, MS Exchange Server expertise, network security planning, and Help Desk sharing services. Progent's Experts Team offers in-depth consulting support for critical business applications. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Project Expertise
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Software Development
MySQL Project Management and Software Development
Apple Mac Integration
Amazon MWS Software Design and Programming
By offering a full service one-stop resource for network generalists and specialists, Progent can deliver timely, cost-effective, and thorough IT solutions that fit the special requirements of your company.
- Advanced Online Access Tools
Protected online connectivity allows Progent's service experts to see precisely what your customers see. This makes it easier to produce quick fixes to problems that could otherwise require a costly onsite service call. State-of-the-art online access software and experienced engineers together allow Progent to resolve most IT problems quickly and economically. Progent is an industry leader in online support and automated network analysis.
- Compatibility with Leading VPN Gateways
Progent supports secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24x7 Service for Maximum Network Uptime
For companies with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended specifically for budget-conscious businesses whose clients require immediate access to a Help Desk Call Center with effective telephone support and complete escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, range of IT experience, fine tuned remote support tools, and familiarity with corporate IT enable companies to avoid the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Start Receiving Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, in the trenches of IT support, executing a broad range of technical tasks for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its support staff. This means that you get not just expert IT capability, but also a support engineer with proven methods for applying computer knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises help per minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services provided during regular business hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast fixes so you won't be tempted to permit less critical problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or small support organizations who offer minimal documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation sent by every staff member to each customer. The discipline of detailing and organizing support activity results in more efficient support and eliminates a slew of common problems such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer 24x7 remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.