Fast Remote Troubleshooting for Columbus Computer Systems
For companies in Columbus or anywhere in the state of Ohio, Progent provides online technical support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, as well as the services of CISSP-accredited security consultants to handle advanced security design and diagnostic issues.
Progent's remote technical support experts offer excellent leverage because they have the real-world background and are equipped with the sophisticated tools required to solve the majority of information system issues quickly. This reduces direct expenses because solutions accumulate fewer chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization saves additionally with incidental costs by minimizing or avoiding network downtime and associated losses resulting from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting know-how is particularly important in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.
Progent's billing model for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay only for the services that you receive. In contrast to typical online service organizations, Progent imposes no initialization charge or minimum payments. Progent's one-minute billing unit and clean model for pricing prevent situations where fast repairs somehow end up as big tabs. Progent's skill at handling technical issues quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of optimized tools and proven methodologies that ensure the maximum level of effectiveness for online engineering help and troubleshooting for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's Technical Response Center to access your company's environment without compromising network security.
Progent's sophisticated customer support reporting system maintains thorough records for all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of assistance provided to each client by any Progent engineer. This database of problems and solutions is organized as a quickly searchable support knowledge base that permits Progent's remote technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and working associations with key technology companies including Cisco and Microsoft make available other massive technical support knowledge bases and permit quick access to vendors' in-house support staff so Progent's remote consulting experts can determine optimal solutions in the least time.
Remote support available from Progent to businesses in Columbus and throughout the state of Ohio include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service experts offer network repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist your company with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2013 development,
Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of affordable PC desktop consulting and support services to help your company to install, integrate, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your desktops along with your web-facing mobile devices.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network engineers, and indicates a person's networking knowledge at the expert level. Cisco CCIEs can resolve even the most complex challenges surrounding network infrastructure design, deployment, management, compliance, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house engineers in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or locating software patches. Cisco CCIEs represent an excellent cost-effectiveness because their deep experience allows them to solve problems rapidly. In typical instances, less qualified engineers can struggle for hours or even days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can tie into your computer system by means of the latest on-line troubleshooting tools in order to provide efficient, safe, and economical diagnosis and repair.
Columbus Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Columbus Metro Area.
Progent locations in the Columbus Metro Area
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's industry-leading selection of networking appliances. Cisco technology expertise available from Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting services, Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet APs consulting support, Cisco WiFi controllers consulting, Cisco VPN Integration support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of security services to bolster the defenses of your Windows, macOS and OS X, Linux network against assaults or help your business to recover rapidly following a serious penetration. Security solutions offered by Progent cover in depth information security and compliance audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; setting up firewalls; designing safe architectures for remote and mobile connectivity; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting services to help companies of any size connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that combine physical resources along with public clouds. To assist you to integrate cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting services online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for restoring applications and services rapidly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote support services to address a wide range of information technologies including network infrastructure, messaging systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified management in environments that combine Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with migration from legacy applications to MS Windows or Linux solutions. Progent's group-based approach to solving network issues promotes quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts support expense.
Major Linux platforms for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services intended to allow small and mid-size businesses to benefit from the same advanced technology used by some of the world's top corporations. Progent's ProSight series of IT management outsourcing services covers all key areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver centralized control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT programs. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows customers to execute major initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Columbus Business Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk support programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are designed for businesses who don't have the resources to create an in-house Call Center but who want fast response from a dependable Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progent's Help Desk consulting expertise can guide you in creating an effective new Call Center or improving your current one, identifying or modifying Help Desk software to handle the special requirements of your company, or adding occasional phone support personnel to reinforce your existing Call Center group to deal with high-demand situations such as software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned network experts provides your clients in Columbus or anywhere in the state of Ohio quick communication with a dependable technical support group with extensive experience offering telephone-based support and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk the reputation as a solid contributor to company productivity, and Progent's goal is to solve and not just document network problems.
- Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Team offers remote professional engineering expertise and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for Microsoft business applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, custom development, and training offerings, see Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Columbus, or anywhere in the state of Ohio, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your business so your network support is proactive and automated. By spotting looming problems before they cause crashes, system monitoring can avoid stressful and costly service failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that support multiple OS platforms.
To contact Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Columbus or anywhere in the state of Ohio, Progent's phone-based network support engineers are ready to deliver expert and affordable IT help whenever your organization requires it. More than 15 years of providing online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to solve network problems quickly while avoiding the cost and lost time that comes with in-person support calls.
Even if your Columbus business has a local independent consultant or employs an in-house organization that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the time or the experience to deal with sudden system crises or particularly challenging integration problems.
Benefits of Progent's Network Help for Organizations in Columbus
Progent's online IT consulting services allow your Columbus business to realize the benefits of timely, world-class network support without the cost of maintaining a full-time IT organization. Your network will derive greater strategic value by becoming increasingly reliable, productive, and protected. Benefits to your business include:
- Convenient remote extension of your on-site IT resources
For most businesses in Columbus or anywhere in Ohio, nearby computer service resources, whether represented by independent consultants or a full-time IT staff, can resolve typical network issues. However, serious problems sometimes occur when local support personnel are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your usual support technicians. In these instances, Progent's on-call support specialists give you a convenient, fast, and budget-friendly solution to supplement your local help and to pass on valuable knowledge to improve your ability to resolve future problems in-house.
- Reduced Reliance on Individual Consultants
For network support, smaller companies often depend on individual freelance service providers. Although independent consultants have less overhead than big consulting companies and can often charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on vacation, or in training, the absence of fallback personnel may require your company to wait for help during an emergency. As your company grows, network unavailability and problems with critical software become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of backup support expertise to insure your network is always available.
- Build a Solid Foundation for Smooth Growth
Companies often begin with an information architecture implemented on a shoestring budget. Lacking a scalable framework, slap-dash fixes often get thrown on top of a shaky foundation. As a network grows, stability and expandability issues can hinder the productivity of the business. Such badly designed environments need careful assessment, smart strategic planning, and broad-based IT knowledge to upgrade to a system infrastructure that can offer the stable foundation to meet critical business demands and facilitate future expansion.
- Work with Solution Providers Rather Than Technology Vendors
Smaller organizations require advice and technical education to navigate through an ever more complicated array of technology options capable of promoting business success and enhancing efficiency. These companies do not need a computer consultant who is motivated to sell a specific vendor's products. IT support and product selling can result in a scenario where the proposed
solution is designed around a profitable technology rather than the true requirements of a business. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to match technical consulting with the best needs of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical background, fine tuned support tools, and understanding of enterprise networking enable offices to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Start Getting Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Full Family of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 migration, Windows 2003 upgrades, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online support and in-person help by the minute. Consequently, you owe exclusively for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services delivered during regular business hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast solutions so you won't be forced to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces few competitors. Companies who work with trusted freelance service providers or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, secure, and productive.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 network tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your information network from stressful and expensive availability disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.