Immediate Remote Help for Columbus Networks
For businesses located in Columbus or anywhere in Ohio, Progent offers online support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle challenging networking problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and diagnostic jobs.
Progent's remote support experts provide exceptional leverage due to the fact that they possess the practical background and have access to the advanced technology required to resolve the majority of network issues quickly. Efficient support lowers immediate costs because service calls accumulate minimal billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your office. Your organization saves additionally in incidental expenses by reducing or eliminating system outages and associated losses resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive remote consulting know-how is particularly valuable for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.
Progent's billing policy for remote support is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are charged exclusively for the services that you actually get. Unlike typical remote support companies, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for billing do away with scenarios where quick solutions somehow turn into big bills. Progent's penchant for solving technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized technologies and field-proven methodologies which permit the highest level of effectiveness for remote consulting and troubleshooting for computer networks of any size. Progent provides protected VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's Technical Response Center to access your company's computer system without violating network security.
Progent's powerful service reporting application keeps thorough documentation for the support that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of services provided to every Progent customer by every Progent consultant. This history of problems and repairs is stored as a quickly accessible support knowledge base that permits Progent's remote support experts to communicate their knowledge company-wide to ensure that the value of Progent's support improves over time. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft make available other extensive support knowledge bases and permit fast access to vendors' internal support staff so Progent's remote service specialists are able to arrive at optimal resolutions in the least time.
Online support services available from Progent to businesses in Columbus and anywhere in the state of Ohio include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote service professionals offer network problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2013 application development, SharePoint 2016 migration support, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide range of cost-effective desktop support services to help your business to deploy, integrate, repair, and administer workstations and notebooks based on Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure engineers, and certifies a consultant's network technology skills at the master level. Cisco CCIEs can deal with even the most complex problems associated with network infrastructure planning, deployment, administration, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management utilities and developing alternate approaches or identifying software updates. Cisco CCIEs are an exceptional cost-effectiveness because their depth of expertise enables them to solve problems quickly. In typical instances, less qualified consultants can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can interface to your computer system via sophisticated on-line troubleshooting technology to provide fast, secure, and economical analysis and repair.
Columbus Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Columbus Metro Area.
Progent locations in the Columbus Metro Area
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular family of connectivity appliances. Cisco technology expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch support, Cisco Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Access Points engineering help, Cisco WiFi controllers support Services, Cisco VPN and Network Security engineering help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions to strengthen the safety of your Microsoft Windows, macOS and OS X, Linux network against assaults or assist your business to recover quickly following a serious breach. Security consulting services offered by Progent include: thorough data security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; quick cleanup after malicious attacks; integrating firewalls; designing safe techniques for off-site and mobile connectivity; protecting your email system from spam and DHA attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support services to help businesses of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine physical resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable process for recovering services quickly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm full service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online support services to address a wide spectrum of information technologies such as system architecture, messaging solutions, network and process security, plus UNIX and Windows integration. For server economization and simplified administration in networks that combine Linux and Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with migration from legacy applications to MS Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can offer urgent remote help diagnosing problems within UNIX/Linux networks based on popular variants of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to utilize the same cutting-edge technology used by some of the world's top corporations. The ProSight series of network management outsourcing services covers all key aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the entire threat lifecycle including blocking, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and debug their connectivity appliances like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for special information technology programs. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology allows customers to complete critical initiatives economically and on time. Progent's special remote consulting services include:
How Your Columbus Company Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Call Center service offerings for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center team of veteran network consultants gives your clients in Columbus or anywhere in the state of Ohio rapid assistance from a reliable network service group with substantial experience offering phone consulting and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial contributor to company performance, and Progent's goal is to resolve rather than simply document network issues.
- Business Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Group can supply phone-based advanced engineering support and education in specific business application areas such as ERP, MRP, customizing accounting packages, and CRM. Progent also offers expertise, customization, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver companies in Columbus, or anywhere in the state of Ohio, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your environment so your IT maintenance is proactive rather than reactive. By detecting looming issues before they cause downtime, system monitoring can head off inconvenient and expensive network failures. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or environments that support multiple operating systems.
To get in touch with Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Columbus or anywhere in the state of Ohio, Progent's phone-based computer support specialists can deliver expert and cost-effective system help whenever your organization needs it. More than a decade of offering online repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to solve computer problems quickly while eliminating the cost and lost productivity that comes with on-premises service visits.
Even if your Columbus company deals with a local independent support technician or maintains an in-house IT staff that can handle common computer problems, Progentís Microsoft certified engineers can provide a convenient and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to resolve sudden system crises or particularly challenging integration projects.
Benefits of Progent's IT Support for Companies in Columbus
Progent's remote technical help services allow your Columbus organization to experience the advantages of immediate, expert network support without the expense of maintaining a full-time IT staff. Your network will acquire added strategic worth by being more reliable, productive, and protected. Benefits to your company include:
- Convenient remote extension of your on-site IT resources
With most companies in Columbus or anywhere in Ohio, local computer service providers, whether made up of freelance consultants or a full-time IT staff, can deal with the majority of technical issues. However, IT crises sometimes occur when local resources are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your usual service personnel. In these cases, Progent's online service specialists provide an easy, quick, and affordable way to augment your regular resources and to transfer valuable knowledge to improve your ability to resolve downstream problems locally.
- Less Reliance on Individual Consultants
For IT maintenance, smaller offices commonly depend on individual freelance consultants. While independent service people have less overhead than larger support companies and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in training, the absence of fallback help may force your company to wait for assistance during an emergency. As your network expands, system unavailability and trouble with critical software become more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of backup service expertise to make sure your network remains available.
- Create a Scalable Basis for Seamless Growth
Companies typically begin with an information architecture created on a modest budget. Without a proper framework, slap-dash repairs often get thrown on top of a shaky foundation. As a company grows, stability and scalability problems can impede the productivity of the organization. Such badly built environments require careful assessment, smart strategic planning, and wide IT knowledge to upgrade to a network architecture able to offer the solid foundation to handle critical business demands and facilitate downstream growth.
- Interact with Problem Solvers Instead of Technology Resellers
Smaller offices need guidance and technical training to negotiate an increasingly complex array of technology options capable of accelerating business growth and enhancing efficiency. Businesses do not need a network engineer who is attempting to earn a commission on a specific vendor's products. Network consulting and product sales can lead to a situation where the proposed
solution is designed around a profitable technology rather than the true needs of a business. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to align IT consulting with the best interests of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of IT expertise, refined support software, and understanding of corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional experience, at the front lines of IT support, performing a broad variety of IT projects for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its support team. This guarantees that you get not just expert technical skills, but also a consultant with field-tested approaches for applying technical knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online service and in-person visits per minute. As a result, you are invoiced only for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and asks no retainer for support services provided during regular working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick solutions so you will not be tempted to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has little competition. Companies who work with familiar independent service providers or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, protected, and productive.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.