Fast and Affordable Remote Technical Support for Columbus Ohio Computer Systems
Fast Phone Help for Columbus NetworksFor organizations in Columbus Ohio, Progent offers remote support for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure issues, as well as the assistance of CISSP-certified security experts to help with advanced security design and diagnostic issues.

Progent's online technical support engineers provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated technology necessary to resolve most network issues rapidly. This lowers direct expenses since service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your site. Your company saves additionally with indirect expenses by reducing or avoiding system outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive online technical support experience is particularly helpful for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.

Progent's pricing model for remote help is structured to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you are invoiced only for the support that you receive. In contrast to many online support firms, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing prevent situations where quick solutions manage to end up as big invoices. Progent's skill at solving technical issues efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of optimized tools and field-proven processes which permit the highest degree of efficiency for online engineering help and troubleshooting for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's Technical Response Center to communicate with your computer system remotely without violating network security.

Progent's sophisticated service database system includes extensive documentation describing all support that Progent's customers have been provided. Progent's team engineers have the benefit of the history of support rendered to every Progent client by every consultant. This database of trouble tickets and repairs is organized as a readily accessible proprietary knowledge base that allows Progent's remote technical engineers to share their knowledge company-wide to make sure that the quality of Progent's technical support improves daily. Progent's extensive list of accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority access to vendors' in-house engineering staff with the result that Progent's remote consulting experts can determine the most efficient solutions in the least time.

Remote support services offered by Progent to customers in Columbus Ohio include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's leading corporations. Progent's ProSight portfolio of IT management outsourcing services covers all key facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their networking appliances like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex network management activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology projects. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Services
    Progent's Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk Call Center consulting support can guide you in building an efficient new Call Center or revamping your established one, evaluating or customizing Call Center software to address the special requirements of your corporation, or adding occasional online staff to work with your existing Help Desk team to deal with unusually busy events like software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk team of experienced information technology experts provides your customers in Columbus Ohio fast communication with a reliable support resource with substantial background offering telephone-based help and online troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a solid driver of business productivity, and Progent's intent is to fix rather than merely report technical issues.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff can supply remote and in-depth consulting expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, programming, and training offerings, see Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Columbus Ohio remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so that your IT support is proactive and automated. By spotting looming trouble spots before they result in downtime, automated monitoring can avoid stressful and costly network failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or systems that support a mix of operating systems.
How Your Columbus Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Columbus Ohio, Progent's phone-based network support engineers can deliver expert and cost-effective IT support the moment your company requires it. Long experience providing online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to solve IT problems quickly while eliminating the cost and lost productivity associated with in-person service calls.

Even if your Columbus business relies on a local freelance consultant or employs an in-house IT staff that can deal with typical network problems, Progentís Microsoft certified engineers can offer a convenient and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the expertise to handle unexpected system crises or particularly complex integration problems.

Advantages of Progent's IT Support for Offices in Columbus Ohio
Progent's online technical help services enable your Columbus company to enjoy the advantages of on-call, expert network support without the cost of maintaining an in-house IT organization. Your network will acquire added strategic worth by being more reliable, productive, and protected. Advantages to your company include:

  • Convenient virtual expansion of your on-site IT resources
    With most organizations in Columbus Ohio, nearby network service providers, whether consisting of freelance consultants or a full-time IT staff, can take care of typical technical issues. On the other hand, IT crises might strike when local support personnel are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your local support people. In these instances, Progent's on-call support professionals give you an easy, quick, and budget-friendly way to augment your regular resources and to pass on valuable knowledge to improve your capability to resolve future problems locally.

  • Reduced Reliance on Individual Consultants
    For network support, smaller companies often depend on individual freelance service providers. Although freelance consultants have less overhead than big service firms and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the absence of reserve help may require your business to wait for help during an emergency. As your company grows, system unavailability and problems with critical software are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of reserve service expertise to insure your IT system remains available.

  • Create a Scalable Basis for Smooth Growth
    Organizations often begin with an information system implemented on a modest budget. Without a proper infrastructure, slap-dash repairs often get piled on top of a shaky foundation. As a network grows, stability and scalability issues can hinder the success of the business. These badly built systems require proper assessment, smart strategic planning, and broad-based IT expertise to evolve to a system infrastructure able to offer the solid foundation to handle vital business demands and facilitate downstream growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller organizations need advice and technical education to navigate through an increasingly complicated maze of technology options capable of promoting business growth and improving efficiency. They hardly need a network consultant who is motivated to earn a commission on a specific vendor's technology. Network support and product sales can result in a situation where the recommended solution is designed around a predetermined product rather than the genuine needs of a business. Progent avoids these conflicts by selling only services rather than products. This allows Progent to align technical consulting with the real interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT background, refined support software, and familiarity with corporate IT allow companies to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

How Does My Business Begin Receiving Remote Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

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