Fast and Affordable Remote Technical Support for Columbus Ohio Computer Systems
For organizations in Columbus Ohio, Progent offers remote support for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure issues, as well as the assistance of CISSP-certified security experts to help with advanced security design and diagnostic issues.
Progent's online technical support engineers provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated technology necessary to resolve most network issues rapidly. This lowers direct expenses since service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your site. Your company saves additionally with indirect expenses by reducing or avoiding system outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive online technical support experience is particularly helpful for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.
Progent's pricing model for remote help is structured to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you are invoiced only for the support that you receive. In contrast to many online support firms, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing prevent situations where quick solutions manage to end up as big invoices. Progent's skill at solving technical issues efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of optimized tools and field-proven processes which permit the highest degree of efficiency for online engineering help and troubleshooting for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's Technical Response Center to communicate with your computer system remotely without violating network security.
Progent's sophisticated service database system includes extensive documentation describing all support that Progent's customers have been provided. Progent's team engineers have the benefit of the history of support rendered to every Progent client by every consultant. This database of trouble tickets and repairs is organized as a readily accessible proprietary knowledge base that allows Progent's remote technical engineers to share their knowledge company-wide to make sure that the quality of Progent's technical support improves daily. Progent's extensive list of accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority access to vendors' in-house engineering staff with the result that Progent's remote consulting experts can determine the most efficient solutions in the least time.
Remote support services offered by Progent to customers in Columbus Ohio include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote service professionals can deliver computer problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist you with a broad range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration support, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop services to assist your company to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network engineers, and validates a person's networking knowledge at the master level. Cisco-qualified CCIEs know how to deal with even the most stubborn problems surrounding network design, integration, management, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal engineers in analyzing problems with IOS network management tools and developing workarounds or locating software updates. CCIEs provide excellent value because their deep expertise enables them to solve problems quickly. In common instances, less qualified consultants can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your network using the latest remote troubleshooting technology to provide quick, safe, and affordable analysis and repair.
Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.
Progent locations in Columbus region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's CCIEs can provide assistance with the entire range of Cisco's top-selling selection of connectivity products. Cisco infrastructure consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting services, Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Wireless Access Points engineering expertise, Cisco wireless controllers support Services, Cisco Security and VPN Consulting support, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Consultants
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of security services to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or help your company to recover rapidly following a damaging breach. Security solutions offered by Progent cover in depth data security and compliance evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; fast recovery from virus and worm attacks; configuring firewalls; designing secure mechanisms for remote and mobile access; defending your email infrastructure against spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent can provide expert online consulting to help organizations of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that combine on-premises resources as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent process for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to address a wide array of information technologies such as network architecture, messaging systems, system and process security, plus UNIX and Windows integration. For server hardware economization and simplified management in networks that incorporate Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux-based environments. Progent's team-oriented approach to resolving network problems enables fast escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and lowers support costs.
Important Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's leading corporations. Progent's ProSight portfolio of IT management outsourcing services covers all key facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their networking appliances like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex network management activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology projects. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Columbus Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progent's Help Desk Call Center consulting support can guide you in building an efficient new Call Center or revamping your established one, evaluating or customizing Call Center software to address the special requirements of your corporation, or adding occasional online staff to work with your existing Help Desk team to deal with unusually busy events like software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk team of experienced information technology experts provides your customers in Columbus Ohio fast communication with a reliable support resource with substantial background offering telephone-based help and online troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a solid driver of business productivity, and Progent's intent is to fix rather than merely report technical issues.
- Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff can supply remote and in-depth consulting expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, programming, and training offerings, see Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in Columbus Ohio remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so that your IT support is proactive and automated. By spotting looming trouble spots before they result in downtime, automated monitoring can avoid stressful and costly network failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or systems that support a mix of operating systems.
To contact Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Columbus Ohio, Progent's phone-based network support engineers can deliver expert and cost-effective IT support the moment your company requires it. Long experience providing online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to solve IT problems quickly while eliminating the cost and lost productivity associated with in-person service calls.
Even if your Columbus business relies on a local freelance consultant or employs an in-house IT staff that can deal with typical network problems, Progentís Microsoft certified engineers can offer a convenient and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the expertise to handle unexpected system crises or particularly complex integration problems.
Advantages of Progent's IT Support for Offices in Columbus Ohio
Progent's online technical help services enable your Columbus company to enjoy the advantages of on-call, expert network support without the cost of maintaining an in-house IT organization. Your network will acquire added strategic worth by being more reliable, productive, and protected. Advantages to your company include:
- Convenient virtual expansion of your on-site IT resources
With most organizations in Columbus Ohio, nearby network service providers, whether consisting of freelance consultants or a full-time IT staff, can take care of typical technical issues. On the other hand, IT crises might strike when local support personnel are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your local support people. In these instances, Progent's on-call support professionals give you an easy, quick, and budget-friendly way to augment your regular resources and to pass on valuable knowledge to improve your capability to resolve future problems locally.
- Reduced Reliance on Individual Consultants
For network support, smaller companies often depend on individual freelance service providers. Although freelance consultants have less overhead than big service firms and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the absence of reserve help may require your business to wait for help during an emergency. As your company grows, system unavailability and problems with critical software are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of reserve service expertise to insure your IT system remains available.
- Create a Scalable Basis for Smooth Growth
Organizations often begin with an information system implemented on a modest budget. Without a proper infrastructure, slap-dash repairs often get piled on top of a shaky foundation. As a network grows, stability and scalability issues can hinder the success of the business. These badly built systems require proper assessment, smart strategic planning, and broad-based IT expertise to evolve to a system infrastructure able to offer the solid foundation to handle vital business demands and facilitate downstream growth.
- Interact with Problem Solvers Rather Than Technology Resellers
Smaller organizations need advice and technical education to navigate through an increasingly complicated maze of technology options capable of promoting business growth and improving efficiency. They hardly need a network consultant who is motivated to earn a commission on a specific vendor's technology. Network support and product sales can result in a situation where the recommended
solution is designed around a predetermined product rather than the genuine needs of a business. Progent avoids these conflicts by selling only services rather than products. This allows Progent to align technical consulting with the real interests of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT background, refined support software, and familiarity with corporate IT allow companies to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Network Support from Progent?
- Certified Expertise in Microsoft's Entire Family of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises help by the minute. Consequently, you are billed only for delivered services. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no minimum fee and asks no retainer for support services delivered during normal working hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their scope, Progent can focus on providing high-value skills where Progent has few competitors. Companies who utilize trusted freelance consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.