Fast and Affordable Online Troubleshooting for Columbus Computer Networks
For companies located in Columbus or anywhere in the state of Ohio, Progent provides online support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified engineers have delivered remote support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex networking problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic issues.
Progent's remote support experts offer exceptional value due to the fact that they possess the real-world background and have access to the sophisticated technology necessary to solve most network problems rapidly. Efficient support lowers immediate costs since solutions accumulate minimal chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization saves additionally in incidental expenses by minimizing or eliminating network downtime and associated losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote technical support experience is especially helpful in environments that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.
Progent's pricing model for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced only for the services that you receive. Unlike many online service companies, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing save you from scenarios where speedy. minor fixes manage to end up as big tabs. Progent's skill at handling technical issues quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of optimized tools and proven methodologies that permit the maximum degree of efficiency for online help and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to interface to your system without violating system security.
Progent's sophisticated service reporting system stores extensive documentation describing the support that Progent's customers have been provided. Progent's team engineers have access to the details of services delivered to every Progent client by any consultant. This database of trouble tickets and responses is structured as a conveniently accessible proprietary knowledge base that enables Progent's remote support experts to share their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft make available additional massive technical support databases and permit quick access to manufacturers' internal engineering staff so Progent's remote service experts can find the best solutions promptly.
Online support available from Progent to customers in Columbus and throughout the state of Ohio include:
Authorized MS Windows Support
Progent's Microsoft-qualified remote service experts can deliver computer system problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist your company with a wide range of platform support services such as
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server application development,
Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop services to help your business to install, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 upgrade support services plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking professionals, and certifies a person's network technology knowledge at the expert level. CCIEs know how to deal with the most difficult issues associated with network design, integration, administration, protection, and problem solving. Cisco CCIEs work closely with Cisco's in-house engineers in analyzing problems with IOS network management utilities and coming up with workarounds or locating software patches. CCIEs offer excellent cost-effectiveness because their depth of expertise permits them to solve problems rapidly. In typical instances, less seasoned service providers can struggle for hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can interface to your network via advanced on-line troubleshooting technology to perform fast, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's top-selling family of infrastructure appliances by delivering services such as:
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's certified CISM and CISSP cybersecurity experts can provide a range of security solutions that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help your company to recover rapidly following a serious penetration. Security consulting services available from Progent include: in depth data security and compliance assessment utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; fast cleanup after virus and worm assaults; installing firewalls; establishing secure mechanisms for off-site and mobile communication; securing your messaging system from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting services to help companies of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that utilize physical IT assets along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for recovering services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, updates and fixes and can produce audit reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to cover a broad array of information technologies including system infrastructure, email solutions, system and operational security, plus UNIX and Windows coexistence. For server consolidation and easy administration in environments that combine Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-based environments. Progent's group-based methodology for resolving technical issues promotes quick escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer urgent remote help resolving problems within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so that any looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers required. Progent's experience with these special fields of information technology allows customers to complete major initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Columbus Business Can Contact Progent's Online Support Experts
Call Center Support
Progent's Call Center programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are well suited for companies who lack the money or time to support an in-house Help Desk Call Center but who want fast response from an efficient Help Desk Call Center with proficient phone support plus the ability to escalate the most challenging trouble tickets to high-level consultants.
Progent's Help Desk Call Center consulting services can support you in building an effective new Call Center or improving your established organization, evaluating or customizing Call Center application software to meet the particular requirements of your corporation, or adding temporary phone support staff to supplement your in-house Help Desk Call Center team to handle unusually busy scenarios like software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk team of veteran network professionals gives your clients in Columbus or anywhere in the state of Ohio quick communication with a dependable network service resource with years of experience offering phone help and online repair service for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center recognition as a significant contributor to business success, and Progent's target is to resolve rather than just annotate network issues.
- Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Team offers remote and in-depth consulting expertise and education in key application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for Microsoft business applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, custom development, and education offerings, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Columbus, or anywhere in the state of Ohio, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so that your network maintenance is proactive and automated. By anticipating emerging trouble spots before they cause downtime, proactive monitoring can ward off inconvenient and expensive information system crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or environments powered by a combination of platforms.
To get in touch with Progent about urgent remote help with Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Columbus or throughout the state of Ohio, Progent's online computer support engineers can deliver professional and cost-effective IT support whenever your business needs it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to fix IT problems rapidly while eliminating the cost and lost productivity that comes with on-site support visits.
Even if your Columbus organization relies on a regular independent consultant or maintains a full time organization that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the availability or the expertise to deal with sudden network crises or particularly complex integration projects.
Advantages of Progent's IT Support for Companies in Columbus
Progent's remote support services allow your Columbus company to have the advantages of on-call, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your network will acquire greater strategic value by being increasingly reliable, efficient, and protected. Advantages to your company include:
- Seamless virtual extension of your local IT resources
For most companies in Columbus or anywhere in Ohio, local network service providers, whether consisting of outside consultants or an in-house maintenance staff, can solve typical technical issues. However, serious problems might occur when your regular resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your local support technicians. In these instances, Progent's on-call service specialists offer an easy, fast, and affordable way to augment your local help and to pass on useful knowledge to improve your ability to handle downstream problems locally.
- Reduced Reliance on Freelance Consultants
For IT support, smaller offices often depend on individual freelance service providers. Although independent consultants carry less internal costs than larger support firms and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the absence of fallback personnel may force your company to wait for assistance during an emergency. As your business expands, network downtime and problems with vital software become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve service expertise to insure your IT system stays available.
- Create a Solid Foundation for Seamless Expansion
Organizations typically start with an IT system created on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs often get piled onto an unstable foundation. When a company grows, reliability and expandability issues can impede the success of the business. Such badly built environments require proper assessment, smart strategic planning, and extensive technical knowledge to upgrade to a network infrastructure able to deliver the stable foundation to handle critical business requirements and ease downstream growth.
- Work with Problem Solvers Instead of Technology Sellers
Smaller businesses require guidance and technical education to negotiate an ever more complex array of product options capable of promoting business success and enhancing productivity. They do not need a computer engineer who is motivated to sell a certain vendor's products. IT consulting and product selling can result in a scenario where the recommended
solution is designed around a predetermined technology rather than the true requirements of a client. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to align technical expertise with the real needs of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical expertise, refined remote support software, and understanding of corporate IT allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Start Getting Remote Computer Support from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Servers
Progent offers in-depth expertise for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person help per minute. As a result, you owe just for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for services provided during normal working hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you will not be forced to allow simple problems to fester.
- Full Documentation of IT Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or local service firms who provide minimal documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by each staff member to every customer. The discipline of documenting and organizing support records allows more efficient support and avoids a variety of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential problems before they cause downtime, network monitoring can save your IT network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.