Fast Remote Troubleshooting for Columbus Computer Systems
Fast Phone Support for Columbus NetworksFor companies in Columbus or anywhere in the state of Ohio, Progent provides online technical support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, as well as the services of CISSP-accredited security consultants to handle advanced security design and diagnostic issues.

Progent's remote technical support experts offer excellent leverage because they have the real-world background and are equipped with the sophisticated tools required to solve the majority of information system issues quickly. This reduces direct expenses because solutions accumulate fewer chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization saves additionally with incidental costs by minimizing or avoiding network downtime and associated losses resulting from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting know-how is particularly important in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's billing model for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay only for the services that you receive. In contrast to typical online service organizations, Progent imposes no initialization charge or minimum payments. Progent's one-minute billing unit and clean model for pricing prevent situations where fast repairs somehow end up as big tabs. Progent's skill at handling technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of optimized tools and proven methodologies that ensure the maximum level of effectiveness for online engineering help and troubleshooting for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's Technical Response Center to access your company's environment without compromising network security.

Progent's sophisticated customer support reporting system maintains thorough records for all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of assistance provided to each client by any Progent engineer. This database of problems and solutions is organized as a quickly searchable support knowledge base that permits Progent's remote technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and working associations with key technology companies including Cisco and Microsoft make available other massive technical support knowledge bases and permit quick access to vendors' in-house support staff so Progent's remote consulting experts can determine optimal solutions in the least time.

Remote support available from Progent to businesses in Columbus and throughout the state of Ohio include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services intended to allow small and mid-size businesses to benefit from the same advanced technology used by some of the world's top corporations. Progent's ProSight series of IT management outsourcing services covers all key areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver centralized control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT programs. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows customers to execute major initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Support
    Progent's Help Desk support programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are designed for businesses who don't have the resources to create an in-house Call Center but who want fast response from a dependable Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk consulting expertise can guide you in creating an effective new Call Center or improving your current one, identifying or modifying Help Desk software to handle the special requirements of your company, or adding occasional phone support personnel to reinforce your existing Call Center group to deal with high-demand situations such as software transitions, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of seasoned network experts provides your clients in Columbus or anywhere in the state of Ohio quick communication with a dependable technical support group with extensive experience offering telephone-based support and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk the reputation as a solid contributor to company productivity, and Progent's goal is to solve and not just document network problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Team offers remote professional engineering expertise and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for Microsoft business applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, custom development, and training offerings, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Columbus, or anywhere in the state of Ohio, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your business so your network support is proactive and automated. By spotting looming problems before they cause crashes, system monitoring can avoid stressful and costly service failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that support multiple OS platforms.
How Your Columbus Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Columbus or anywhere in the state of Ohio, Progent's phone-based network support engineers are ready to deliver expert and affordable IT help whenever your organization requires it. More than 15 years of providing online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to solve network problems quickly while avoiding the cost and lost time that comes with in-person support calls.

Even if your Columbus business has a local independent consultant or employs an in-house organization that know how to deal with day-to-day network problems, Progent’s Microsoft and Cisco certified engineers can still offer a convenient and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the time or the experience to deal with sudden system crises or particularly challenging integration problems.

Benefits of Progent's Network Help for Organizations in Columbus
Progent's online IT consulting services allow your Columbus business to realize the benefits of timely, world-class network support without the cost of maintaining a full-time IT organization. Your network will derive greater strategic value by becoming increasingly reliable, productive, and protected. Benefits to your business include:

  • Convenient remote extension of your on-site IT resources
    For most businesses in Columbus or anywhere in Ohio, nearby computer service resources, whether represented by independent consultants or a full-time IT staff, can resolve typical network issues. However, serious problems sometimes occur when local support personnel are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your usual support technicians. In these instances, Progent's on-call support specialists give you a convenient, fast, and budget-friendly solution to supplement your local help and to pass on valuable knowledge to improve your ability to resolve future problems in-house.

  • Reduced Reliance on Individual Consultants
    For network support, smaller companies often depend on individual freelance service providers. Although independent consultants have less overhead than big consulting companies and can often charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on vacation, or in training, the absence of fallback personnel may require your company to wait for help during an emergency. As your company grows, network unavailability and problems with critical software become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of backup support expertise to insure your network is always available.

  • Build a Solid Foundation for Smooth Growth
    Companies often begin with an information architecture implemented on a shoestring budget. Lacking a scalable framework, slap-dash fixes often get thrown on top of a shaky foundation. As a network grows, stability and expandability issues can hinder the productivity of the business. Such badly designed environments need careful assessment, smart strategic planning, and broad-based IT knowledge to upgrade to a system infrastructure that can offer the stable foundation to meet critical business demands and facilitate future expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller organizations require advice and technical education to navigate through an ever more complicated array of technology options capable of promoting business success and enhancing efficiency. These companies do not need a computer consultant who is motivated to sell a specific vendor's products. IT support and product selling can result in a scenario where the proposed solution is designed around a profitable technology rather than the true requirements of a business. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to match technical consulting with the best needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical background, fine tuned support tools, and understanding of enterprise networking enable offices to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

How Does Our Company Start Getting Remote Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.


An index of content::

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Progent's Microsoft certified engineers can provide offsite and on-premises support expertise to help your company to administer, maintain, and repair PCs based on Microsoft Windows 7 and also offers assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for management automation, security and compliance, backup and restore, online connectivity, smartphone and tablet management, wireless configuration, and 24x7 system monitoring.

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Remote management cards offer IT administrators complete control over a server without the requirement for a personal presence. Through these server management cards, all console screen information plus keyboard and mouse functionality are exported to an off-site session to an IT expert who can be situated anywhere with Internet access. Progent's Microsoft and Cisco authorized consultants can assist you to plan, implement, and manage a fault-tolerant business network that includes remote server management cards and Progent can use these remote management cards to deliver low-cost remote technical help. Progent is familiar with a variety of remote server management cards including Aten remote server management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon remote management cards.

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Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks.

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Progent offers affordable online access to engineers with expertise in a wide range of products and technologies that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux/UNIX physical and virtual servers and desktops plus notebooks and smartphones. Progent can provide expertise for all major data protection platforms including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Backup, MozyPro, Retrospect, Time Machine, VMware vSphere Data Protection (VDP), and FLARs. Progent can help your company to deploy, enhance, or maintain backup/restore solutions for a variety of environments such as local, remote, cloud-based, or a mix.

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Consulting for Microsoft Live Communications Server
Microsoft LCS Server IM Outsourcing

Microsoft Communications Server provides IM and presence as part of a scalable, world-class solution offering enhanced security, transparent compatibility with other Microsoft software, an expandable, industry-standard development environment, and support for regulatory requirements such as HIPAA, SOX, and GLB. Communications Server offers cost savings and improved business efficiencies, increased worker output, and stronger intellectual property security. Microsoft Communications Server 2007 has been replaced by Lync, which itself has been revamped and renamed Skype for Business. Progent's certified unified communications experts offer online and onsite configuration support and troubleshooting services for your Office Communications Server environment and can help you to evaluate the costs and benefits of migrating to Skype for Business. Progent can also assist you to design and implement a smooth upgrade that will add business value to your information network

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Cisco's PIX 500 Series firewalls have reached end of life and Cisco may no longer support these devices. Progent still provides technical assistance for Cisco's PIX firewalls to help you with maintenance and management and Progent can also help you determine whether to migrate to more current firewall technology from Cisco. Progent's Cisco-certified specialists can help you plan and implement a cost-effective migration to Cisco ASA 5500-X Series firewalls based on industry best practices.

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ISA 2004 Firewall Remote Troubleshooting
Microsoft ISA Server Remote Technical Support

Progent's Microsoft-certified Forefront Threat Management Server and ISA Server 2006 experts can assist you to design, deploy, and manage an implementation of Forefront TMG or ISA Server 2006 on your network that provides the firewall protection, performance and ease-of-use that your company needs.

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ASA Firepower Integration Services

The latest generation of Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide significantly more value than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-certified CCIE network consultants can assist your company to manage your current PIX or ASA 5500 security appliances and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, deploy, optimize, administer and troubleshoot firewall environments built on ASA firewalls with Firepower Services.

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Services for ProSight IT Management Outsourcing
ProSight Managed IT Services Consultant Services

Progent's ProSight portfolio of managed IT services are intended to offer organizations who maintain small in-house IT administration and support staffs with affordable help from world-class management tools and consulting experts. Benefits of Progent's ProSight catalog of managed IT services include flat-rate IT management costs, smart automation of common management tasks, ongoing absorption of the latest information technology, graceful migration from legacy systems to up-to-date solutions, close fit between information technology with strategic objectives, guidance from seasoned network consultants, and freeing up management to concentrate on business issues instead of ever-changing computer technology.

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Cisco RADIUS Security On-site Support
CCIE Expert Certified VPN Computer Engineer

Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized company integrate and support Cisco’s security and Virtual Private Network products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are easy to administer and provide the flexibility to evolve with your changing business needs. Progent’s Cisco-Premier network experts are familiar with Cisco’s comprehensive line of products aimed at eliminating data theft, virus and worm assaults, DDoS attacks, and other security risks to your network. Progent can show you how to integrate Cisco products to achieve safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a centralized user access control framework for user certification, authorization, and accounting from an easy-to-use Web interface.

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Dynamics GP/Great Plains Integration

Progent’s Microsoft certified consultants offer a range of support services for Dynamics GP. Microsoft Dynamics GP/Great Plains is a financial and ERP package built, like all Microsoft accounting solutions, on the expandable and familiar foundation of Windows technology. Dynamics GP provides a cost-effective solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to install and integrate, and with its segmented design you are able to purchase only the functions you currently require, with the option to expand clients and increase functionality in the future. Progent’s Dynamics GP/Great Plains consulting engineers can help you deploy, customize and administer the current release of Microsoft Dynamics GP or upgrade efficiently from an older version.

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ProSight Automatic Network Mapping Integration
ProSight Remote Network Infrastructure Monitoring Computer Engineer

Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks.

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Progent's pricing policy is to charge for online service and on-premises visits per minute. As a result, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for support services delivered during normal working hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you will not be tempted to allow less critical problems to fester.

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Progent's Juniper-certified network engineer can assist your company to design and deploy Juniper Firewall and VPN technology, optimize and troubleshoot your network infrastructure, and migrate efficiently from outdated products to current releases. Progent's Junos OS consultants can also provide expertise with Juniper's premiere network control software to help you to simplify the administration and strengthen the protection of your Juniper VPN appliances and firewalls. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS software platforms and can assist you maintain networks that include a combination of Juniper's OS platforms.

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Progent's Juniper Networks-certified network engineer can assist you to plan and implement Juniper Firewall/VPN technology, enhance and troubleshoot your network infrastructure, and migrate smoothly from discontinued devices to current releases. Progent's Junos OS consultants can also offer expertise with Juniper's flagship network control software to help you to simplify the administration and strengthen the security of your Juniper VPN devices and firewalls. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can assist you maintain networks that include a combination of Juniper's OS platforms.

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Private Cloud Solutions Consulting
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Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small company's production servers in an environment that gives the maximum level of dependability and expandability and is also easy to move to another host. ProSight Virtual Hosting and management services are built upon proven virtualization technologies that allow small businesses with multi- platform environments to economize dramatically on the costs of capital investments, system support, and IT administration while benefiting from enterprise-class fault tolerance and an unmatched level of vendor independence.

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Technical Support Services for wireless VoIP phone integration
Wi-Fi IP phone integration Network Consultant

Cisco's wireless VoIP phones are industrial-grade Wi-Fi devices intended for professionals who are on the move within office, warehouse, retail or other venues where IT management requires user endpoints that offer more control, security and durability than is achievable with the Bring-Your-Own-Device style of mobile collaboration. Integration of Cisco's wireless VoIP phones typically demands that you configure and optimize many key pieces of your wireless environment including access points, routers and switches, wireless LAN controllers, and call management software. Progent's Cisco-certified consultants offer remote and on-premises assistance to help your organization build and manage a Cisco wireless IP phone deployment by delivering integration services that can range from troubleshooting the configuration of a wireless IP phone or AP to providing project management outsourcing or co-sourcing for updating the wireless architecture of an entire campus.

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Progent's pricing policy is to charge for online support and in-person help by the minute. Consequently, you are charged only for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no retainer for support services delivered during normal business hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick fixes so you won't be tempted to allow less critical problems to stay unaddressed.

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Upgrade for Exchange 2003 Server
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Progent's expert consultants can show you how to define and implement a smooth in-place Microsoft Exchange 2003 migration plan that minimizes productivity disruption, reduces long-term support requirements, and makes your Exchange 2003 Server easy to administer. For complex multi-server or multi-location upgrades, Progent offers the background to complete your project quickly and affordably. Progent's Exchange 2003 support, troubleshooting, and design services include expertise with the configuration of outside vendor add-ons to Exchange Server 2003 that are in keeping with your business needs.

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Cisco's security and remote access solutions for small to mid-size businesses offer a full array of manageable protection hardware and software to help safeguard your wired and wireless network infrastructure. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection systems, and VPN access concentrators. Progent's professional staff of consultants includes field-proven engineers with Cisco's CCIE and CCNP certifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco security technologies that fit best with your business goals.

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Progent can provide the services of a CRISC-certified risk management expert to help your company to design and deploy an enterprise risk management (ERM) solution following best practices promoted by CRISC and geared to match your organization's risk tolerance, business objectives, and budgetary guidelines.

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Progent's Microsoft Exchange Server Hosting Services offer an enterprise-class data center with backed-up electrical and cooling systems, 24x7 site security and operations center, and fault-tolerant access to tier-1 Internet service providers. Hosted Microsoft Exchange servers are set up as virtual machines for high availability, smooth scalability, and fast restoration. Services include integration with your network, access to mobile computing devices, automated monitoring of efficiency and network security, spam and virus protection, security update and service pack control, Helpdesk services, per-day backup, and comprehensive email administration support.

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Progent's Microsoft and Cisco certified network engineers offer advanced support for a wide range of products and technologies and can deliver that expertise remotely nationwide or onsite in select cities across the country and anywhere in . Progent provides remote support for information systems based on Microsoft Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for environments that include a combination of Microsoft and UNIX/Linux technology. Progent also offers the expertise of Cisco CCIE infrastructure specialists for complex connectivity issues, plus the assistance of CISA and CISM-qualified security consultants to assist with complex security design and problem solving. Progent has delivered online troubleshooting to businesses in every state in the U.S.

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Progent's consultants can provide remote and on-premises expertise for organizations of any size to evaluate the benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help your business to design an on-premises, cloud or hybrid topology; integrate Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office; set up high-availability mechanisms; interface Skype for Business with your PSTN gateway; and integrate other communication platforms like Cisco Video Interop Server. Progent's certified information security experts can help you create and verify a security environment for your Skype for Business solution that is compliant with government and industry requirements.

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Progent's Microsoft-Premier SQL consultants can provide an array of services to assist small companies to plan, configure, manage, and repair Microsoft SQL 2008 solutions in order to gain the optimum competitive advantage from Microsoft's advanced information management technology. In addition, Progent offers expertise for network infrastructure, company-wide security, and software development to increase the business value of your SQL Server 2008 network.

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Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to deliver centralized management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter.

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Remote management cards give network administrators full control of a server without the requirement for an on-site presence. Using remote server management cards, all console screen information plus keyboard and mouse operations are exported to a remote session to a support expert who can be situated anywhere in the world. Progent's Microsoft and Cisco authorized engineers can help you to design, implement, and support a fault-tolerant business network that includes remote management cards and Progent can utilize these remote management cards to deliver low-cost off-site technical support. Progent has experience with a variety of remote management cards such as Aten remote server management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon remote management cards.

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Progent provides fault tolerant load balancing consulting that addresses system load balancing, load balanced program, LAN/WAN infrastructure routing, and content delivery technology such as F5 Networks 3DNS. High availability load balancing providers for which Progent offers consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks BIG-IP.

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Progent's Apple Mac networking consultants can help you with a wide array of network foundation areas such as system architecture, remote and mobile connectivity, internetwork compatibility, protection, and emerging technologies such as Voice over IP and high-speed wireless connectivity. For company networks built solely on Mac OS X or for systems incorporating a mix of Mac, Linux/UNIX and Windows based servers and desktops, Progent has the knowledge and size to deal with the challenge of planning, configuring, and supporting a system infrastructure that is reliable, safe, efficient and supportive of your corporate goals. Progent can help you configure Apple’s Xserve enterprise servers, Xserve RAID zero-downtime storage systems, and Xsan SAN systems. Progent can also give you access to certified experts to help you with Cisco routers and switches.

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Progent’s IT outsourcing packages offer economical network support for small companies. Whether it involves planning system infrastructure, setting up an internal Help Desk or outsourcing a one, rolling out an updated email platform, monitoring your system, or creating a web-based eCommerce solution, outsourcing your IT engineering services can contain expenses and eliminate uncertainties, permitting IT support budgets to grow in a more linear and controlled fashion than is feasible by building up a bulky, all-purpose internal network support staff. Progent’s Outsourcing White Paper and datasheets tell you how Progent can enable you to build a protected and robust network foundation for your vital business software based on Windows such as Microsoft Office XP, Office 2003, and Microsoft Office 2000.

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MOM 2000 Network Consultant

Small to middle size businesses can now enjoy all the benefits of Operations Manager and in addition have quick access to Progent’s Microsoft Premier network support experts. With Progent's economically priced network service programs, small and midsize businesses can select a basic Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing solution. Progent offers expertise in Operations Manager to offer small business networks world-class availability, security, and productivity.

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Support and Help for Windows 8.1 Help Desk

Microsoft Windows 8.1 is engineered to run on computers ranging from smart phones and tablets to engineering workstations. An abundance of new and improved capabilities, such as its touchscreen interface and signature live tiles user interface, provide a wide selection of benefits for organizations who understand how to put them to work. Progent's Windows consultants can help bring your business up to speed with Microsoft Windows 8.1 and show you how to gain significant business value from the operating system's various new and enhanced technologies.

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Progent’s experienced Cisco IT security consultants offer expert PIX and ASA Firewall consulting support covering infrastructure design, integration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers strong user and software policy enforcement, mutlivector attack protection, and safe access services. Ranging from compact, easy-to-install desktop appliances for small and home businesses to scalable enterprise-level appliances, Cisco PIX and ASA Firewalls offer advanced security, high throughput, and high availability for network environments of all sizes. PIX and ASA Firewalls are based on a proven, purpose-built operating system, eliminating possible OS-specific security gaps.

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