UNIX, Linux, Solaris, and Apple Mac OS X Remote Support Services for

For small businesses located in Columbus Ohio, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to companies in every state in the United States. (See Progent's client testimonials). Progent also can furnish the consultation CCIE-qualified engineers for challenging infrastructure problems, as well as the services of CISSP and CISM-accredited security consultants to handle high-level security architecture and business continuity planning.

Progent's online support engineers offer exceptional value due to the fact that they are equipped with the practical experience and the advanced tools to solve most network problems quickly. This reduces direct costs since solutions accumulate fewer billable minutes. Remote help also avoids the expense of sending an engineer to your location. Your company benefits even more in incidental expenses by minimizing or avoiding system outages and related costs stemming from business discontinuity, upset clients, unproductive workers, and distracted management.

Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the services that you actually get. Unlike typical online service companies, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and clean model for pricing avoid situations where speedy. minor fixes somehow end up as substantial invoices. Progent's skill at handling technical issues efficiently translates into your business spending less cash.

Progent's Remote Service Technologies
Through years of experience, Progent has developed an array of optimized tools and field-tested processes which permit the highest level of efficiency for remote engineering help and troubleshooting for small and midsize company computer systems. Progent provides protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology permits the experts of Progent's online support team to interface to your environment remotely without violating system security.

Progent's sophisticated technical support reporting system stores extensive records of the service that Progent's clients have received. Progent's team service personnel have access to the records of support provided to each Progent customer by any Progent consultant. This database of anomalies and solutions is organized as a readily accessible support knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's advanced certifications and close associations with important industry leaders such as Cisco and Microsoft permit access to additional extensive technical support databases and allow fast access to vendors' internal product engineers so Progent's remote service experts can come up with the most efficient solutions quickly.

Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Columbus Ohio or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.

Remote Support Services Offered Progent
Progent's online technical support experts possess credentials in an extensive set of products and technologies. This broad range of technical skills allows Progent's engineers to resolve practically any crisis that may take place in a small or midsize business network. Credentials earned by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To help clients with multi-operating system environments, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.

Phone-based support services available from Progent to small businesses in Columbus include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad range of information technology including network infrastructure, email solutions, system and process security, UNIX and Windows coexistence, VMware technologies for server hardware consolidation and easy administration, and migration from legacy systems to current Windows or Linux environments. Progent's team-based approach to solving network problems enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support costs.

  Progent's UNIX/Linux support engineers can provide urgent online assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux versions for which Progent offers expertise include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and certifies a consultant's networking skills at the expert level. Cisco CCIEs know how to deal with even the most stubborn issues occurring in network design, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with IOS network administration utilities and coming up with workarounds or locating software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their broad expertise enables them to find solutions for the most difficult problems quickly. In many cases, less seasoned engineers can struggle for many hours or days with the same tasks that a CCIE can dispose of in a few minutes. Few service organizations make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can receive timely assistance for severe network infrastructure problems that are lowering business productivity but are outside the scope of your ordinary IT support resources. Progent's Cisco-qualified CCIE support experts can interface to your environment by means of sophisticated on-line support tools to perform fast, secure, and affordable analysis and repair. Progent's CCIEs offer consulting for the complete line of Cisco's popular selection of networking devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN products.

• Authorized Windows Expertise
  Progent's Microsoft-premier remote service experts can deliver computer system problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can help your company with a broad variety of platform support services such as Windows Server 2022 planning and integration consulting, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange Server 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid integration support, SharePoint 2019 design and configuration, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server training, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a broad array of online PC desktop services including Windows 11 integration and planning and deploying Microsoft 365 cloud solutions for Windows desktops.

• CISSP and ISSAP Certified Network Security Professionals
  Progent's accredited CISM and CISSP network security engineers offer a variety of system protection solutions that can bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help your company to clean up quickly after a serious breach. Security consulting services available from Progent cover in depth security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; installing firewalls; establishing safe techniques for remote and mobile communication; securing your messaging system from spam and directory harvest attacks; and initiating 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent offers expert online consulting to help companies of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that utilize physical resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives quickly and affordably.

• Help Desk Support
  Progent's Help Desk programs for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small businesses who don't have the resources to build and maintain an internal Help Desk but who need fast communication with an efficient Help Desk Call Center with professional telephone assistance plus the available expertise to escalate the most challenging problems to high-level engineers.

  Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the top professional services automation tool for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting expertise can support you in building an effective new Help Desk Call Center or enhancing your current one, identifying or customizing Help Desk software products to address the particular demands of your business, or providing occasional online staff to work with your existing Call Center resources to deal with high-demand events like software transitions, mass updates, or installing brand new applications.

  Progent's Call Center staff of experienced network consultants provides your clients in Columbus Ohio fast communication with a large support group with substantial experience offering phone support and remote repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center perception as a crucial enabler of company performance, and Progent's aim is to fix instead of simply record technical problems.

• Business Applications Support: Education, Customization, and Integration
  Progent's Applications Consulting Group provides remote advanced engineering support and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, Office Project, MS Word, and Microsoft Office Excel. To learn additional information about Progent's expertise, programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

  Progent's Mac consultants can promote the imaginative elements of Macintosh systems by delivering phone-based help support and education in graphics, sound, and motion video. Progent's support professionals offer assistance in a large selection of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special jobs like scanning or digitizing audio or video or setting up an audio/video post production lab.

  Remote Network Monitoring Support
  Progent can provide companies in Columbus Ohio remote network and server monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so that your IT maintenance is proactive rather than reactive. By spotting possible issues before they result in full-scale emergencies, system monitoring can head off disruptive and expensive network crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments powered by a variety of platforms.

Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.