Fast Phone Support for Columbus Ohio UNIX, Linux, or Solaris NetworksFor small businesses located in Columbus Ohio, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity problems, as well as the assistance of CISSP-certified security engineers to handle advanced security architecture and business continuity preparedness.

Progent's online technical support engineers offer excellent value because they have the real-world background and the sophisticated technology to resolve the majority of network problems quickly. This reduces direct expenses because service calls take up a smaller number of chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your company benefits even more in indirect costs by reducing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.

Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to many online support organizations, Progent asks for no startup charge or minimum fees. Progent's one-minute granularity and simple model for billing avoid situations where speedy. minor repairs somehow turn into major invoices. Progent's skill at disposing of technical issues efficiently results in your company saving cash.

Progent's Remote Technical Support Technologies
Over time, Progent has refined an array of optimized technologies and field-tested processes that promote the maximum degree of effectiveness for online help and repair for small business information systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to access your company's network remotely without compromising network security.

Progent's proprietary technical support reporting application keeps thorough records of the support that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of support delivered to every Progent client by any Progent consultant. This history of issues and fixes is structured as an easily searchable internal database that permits Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves over time. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft permit access to additional vast technical support databases and permit priority access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to come up with the most efficient resolutions quickly.

Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone support in Columbus Ohio or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.

Online Technical Services Available from Progent
Progent's phone-based consulting experts possess advanced credentials in a comprehensive array of technologies. This wide range of IT skills enables Progent's consultants to manage virtually any problem that may take place in a small or midsize company information system. Credentials awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.

To provide assistance to clients with multi-platform environments, Progent also offers access to consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote technical services available from Progent to small businesses in Columbus include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a broad array of information technology such as network infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and easy administration, and migration from older systems to the latest MS Windows or Linux-based solutions. Progent's group-oriented methodology for resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.

    Progent's UNIX and Linux support engineers can offer emergency remote help for resolving problems within UNIX/Linux systems based on popular derivatives of UNIX such as:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • SGI/Irix
    Important Linux versions for which Progent can provide expert support include:
    • RedHat
    • SUSE
    • Debian-GNU
    • Slackware

  • Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco CCIE Consultants for Columbus OhioThe Cisco CCIE credential is the highest recognition for networking professionals, and indicates a person's network technology knowledge at the master level. Cisco CCIEs know how to handle even the most intractable issues surrounding network infrastructure design, installation, management, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS Software network management tools and developing workarounds or identifying software updates. CCIEs are an exceptional value because their deep experience enables them to resolve the most complex problems quickly. In typical cases, less experienced engineers can wrestle for hours or even days with identical problems that a Cisco CCIE can fix in a few minutes. Few support providers make CCIEs accessible to help small and mid-size companies. Progent offers quick phone access to a Cisco authorized CCIE so you can get urgent help for serious network issues that are lowering worker efficiency but are not within the comfort zone of your ordinary IT support group or consultant. Progent's CCIE support experts can communicate with your network via the latest on-line troubleshooting tools in order to perform quick, secure, and affordable analysis and remediation. Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's market leading family of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus VPN products.

  • Certified MS Windows Expertise
    Windows Expertise for Columbus OhioProgent's Microsoft-premier online service experts can provide network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can assist you with a broad variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2019 planning and configuration, MS Exchange 2016 migration, Exchange 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2016 migration and hybrid deployment consulting, SharePoint Server 2019 design and deployment, Microsoft Teams configuration help, Skype for Business Server migration consulting, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, Small Business Server support, and Windows Essentials cloud integration.

    Progent also can deliver a full array of remote PC desktop consulting and support services such as Windows 7 migration, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP, ISSAP, and CISM Premier Network Security Experts
    CISSP Premier Network Security Experts for Columbus OhioProgent's certified CISSP and ISSAP network security engineers can provide a variety of system protection services that can improve the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist your business to clean up rapidly following a damaging breach. Security services available from Progent cover in depth network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm attacks; configuring firewalls; designing secure techniques for off-site and mobile access; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote consulting to help businesses of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that combine physical resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration support services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects that small businesses frequently request. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important fields of information technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:
  • Help Desk Expertise
    Progent's Call Center support alternatives for small organizations with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are designed for smaller businesses who lack the resources to build and maintain an internal Call Center but who require fast access to an efficient Help Desk with proficient telephone support plus the technical depth to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk consulting services can assist you in building an effective new Call Center or enhancing your existing organization, evaluating or customizing Help Desk software products to meet the unique needs of your business, or providing occasional online staff to supplement your internal Help Desk Call Center resources to deal with high-demand situations like software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk team of experienced information technology experts gives your customers in Columbus Ohio quick communication with a large network service group with years of background offering telephone-based help and online diagnostics for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk the reputation as a significant driver of business efficiency, and Progent's goal is to solve instead of simply document IT issues.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group provides phone-based and in-depth consulting support and training in key application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Word, and Office Excel. To read additional information on Progent's consulting, custom development, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Mac consultants can promote the creative facets of Apple Mac environments by offering remote help support and education in graphics, sound, and video. Progent's consultants can provide assistance in a range of Macintosh applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific procedures like capturing or digitizing audio or video or building an audio/video post production lab.

    Online Network and Server Monitoring Support
    Progent offers businesses in Columbus Ohio online computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so that your computer support is proactive and automated. By anticipating emerging issues before they grow into network outages, system monitoring can head off disruptive and costly service failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments based on multiple OS platforms.

How Your Columbus Ohio Business Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.

Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Columbus region

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Indianapolis 3960 Southeastern Avenue
Indianapolis, IN 46204
United States
(317) 800-7667 Indianapolis Network Support Services
Lexington-Fayette Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
United States
(859) 475-0030 Lexington-Fayette Network Support Services
Louisville 1229 S Shelby St
Louisville, KY 40203
United States
(502) 287-0202 Louisville Network Support Services
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
United States
(412) 387-1444 Pittsburgh Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services

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    The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability either to defend against ransomware or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup environment that reduces your vulnerability to a ransomware attack and aligns with your company's needs.

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  • Internet Connection Services Internet Access Consultancy
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  • Microsoft Certified Expert Windows 7 Evaluation Integration Services Microsoft Certified Windows 7 Migration Remote Support
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  • Mid-size Office Integration Consulting
    System Consultant Mid-size Company

    Progent provides IT support for medium size companies who have 100 to 250 system users. The medium size company or work group has typically been an underserved part of the market for network consulting expertise. The overhead and service delivery practices of major outside service organizations make them excessively expensive for the ordinary mid-size business or small medium business (SMB), which usually relies on a minimal information technology budget with which to support an information system whose complexity and capability are often similar to the networks of much bigger companies. Progent's support delivery model, which takes full advantage of online support, virtual network infrastructure and 24x7 network monitoring, significantly lowers the IT support costs of a small-medium business while offering the small organization with enterprise-level service from certified, IT consultants with background in a broad array of small business network solutions. If your medium size company or small business is searching for levels of network support appropriate by a mid-size office without paying big-company prices, you need Progent.

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    Progent's certified security consultants can perform NodeZero-based threat assessments to make sure your security defense tools and policies are correctly configured and effective.

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  • Professionals Microsoft Exchange 2007 Microsoft Exchange Remote Support Services
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    Microsoft 365 Exchange Online allows you to use cloud-resident virtual machines, mailboxes and associated email components to reduce capital expense and administrative overhead. You can use Exchange Online to run all your Exchange mailboxes, or you can integrate a hybrid architecture that incorporates both local as well as cloud-resident mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly online technical support to assist your organizations to assess the potential advantages of Exchange Online, plan a network topology that aligns with your functional requirements and IT budget, implement an efficient move from your existing Exchange system to one that includes Exchange Online, train your management team and end users, and deliver as-needed consulting and technical support.

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  • Microsoft Azure Virtual Machines Development Firm
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    Progent's consultants can help you with any stage of Azure cloud migration including requirements definition, readiness assessment, solution design, pilot testing, deployment, automated administration, performance optimization, license controls, disaster recovery strategies, security planning, and regulatory compliance assessment. Progent can help you to configure and debug firewall appliances and VPN connections so that your users can safely access to Azure resources, and Progent's Microsoft-certified consultants can assist you set up key Microsoft platforms to run in the cloud including Windows Server, Exchange, SQL Server and Skype for Business. Progent can also assist your organization to set up a hybrid cloud ecosystem that seamlessly combines physical datacenters with Azure-based resources.

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  • IT Services ISA 2004 Enterprise Edition Server
    ISA 2004 Enterprise Edition Server Computer Consultants

    Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have extensive backgrounds creating corporate security solutions for IT networks with many sites, mobile users, and line-of-business eCommerce applications. A Progent ISA Server engineer can help your small business design and deploy an installation of Microsoft ISA Server 2004 that supports your information security needs without restricting your productivity.

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  • .NET Software Developer Firm
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    If you want to update your production web site, build internal websites for purposes such as HR or employee education, design a high-impact web presence for a new venture, or write enterprise-class, data-driven specialized web applications, Progent can provide skilled and proven web designers. Progent's experts can also show you how to build and maintain a safe, robust server and communications network, including off-site and wireless access, to support your web solutions.

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  • CISSP Certified Security Microsoft Azure hybrid cloud solutions Consultants
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    Progent can provide advanced remote support to help organizations connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your IT team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that combine physical resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services that include Azure hybrid cloud design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.

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  • Flexential Tampa Colocation Center Consulting
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    Progent utilizes the Flexential Tampa colocation center primarily to provide private cloud hosting. Progent maintains a team of IT consultants located in the vicinity of Tampa, and Progent can also provide online support from Progent's countrywide team of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware virtualization specialists, and veteran disaster recover preparedness experts. Progent can also assist you to design and execute a migration to the Flexential facility by providing services such as planning solution configuration, specifying hardware, system configuration and validation, troubleshooting, streamling remote network management, and educating your IT support team.

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    Progent's application experts have worked for two decades with .NET tools and the Visual Studio development environment and can create or enhance .NET applications rapidly and affordably.

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  • Expert Microsoft Certified Forefront TMG Online Troubleshooting
    Forefront Network Inspection System Technology Consulting Services

    Forefront Threat Management Gateway 2010 builds on the proven security technologies of Microsoft ISA Server 2006 and provides a easily managed Internet gateway that acts as a single-server platform for a variety of security functions such as an application and network layer firewall, URL filtering, antimalware, IPS, application proxy, Virtual Private Network control, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway includes comprehensive web security logging and reporting capabilities, permits customized reports generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual server to lower costs and enhance recoverability. Progent's Microsoft-certified engineers can assist you to design and execute pilot and production deployments; interface Microsoft Forefront Threat Management Gateway 2010 with Windows 2008, Active Directory, SQL Server, Exchange Server, and Microsoft SharePoint 2010; set up Microsoft Forefront Threat Management Gateway to operate on a virtual server with Microsoft Windows Hyper-V; and deliver ongoing support and troubleshooting. Progent can also assist your organization to upgrade economically to Microsoft Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

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  • Project 2010 Development Firms
    Project Server Programmer

    Progent's Microsoft-certified consultants can provide in-depth expertise in deploying, managing and troubleshooting any edition of Project, Project Server, and Microsoft Project Online and can deliver a broad range of cost-effective remote support services based on proven best practices to help organizations of any size to get all the benefits of this leading project management solution. Consulting support offered by Progent include system design, software configuration and upgrades, strategies for secure file and status sharing among local and offsite users, network infrastructure optimization, and specialized webinar training classes.

  • Specialist MS SQL 2008 MS SQL 2008 Help and Support

  • Anti-Virus Design and Installation
    Antispam Support

    E-Mail Guard is a comprehensive service for blocking spam and virus attacks. E-Mail Guard handles the security and management of corporate email by offering continually updated spam and virus blocking, policy management, content filtering, and protection against email-based directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also includes monitoring, administration and reporting utilities plus outbound email testing to help you repair your e-mail system and specify and regulate corporate email policy.

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  • ProSight Data Protection Services ECHO BDR Solutions Online Support Services
    ProSight DPS ECHO Cloud Backup Services Technology Consulting

    ProSight Data Protection Services ECHO from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data.

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    Progent can assist small and medium-size companies to set up VoIP technology to give their at-home employees the benefit of transparent extensions of the corporate phone network.

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  • Amazon AWS cloud services integration Design Firms
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    Progent offers cost-effective online consulting to help businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, system design, testing, configuration, centralized administration, performance tuning, software license management, backup/restore solutions, and security strategies.

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  • ransomware business recovery Professionals
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    Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist your business to contain the progress of an active ransomware breach. Call 800-462-8800

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  • Aironet 2600 Access Point Network Consulting
    CCIE Expert Certified Aironet AP Management Network Consultants

    Progent's certified wireless consulting experts can assist businesses of all sizes to plan, deploy, administer and repair Cisco Aironet Wi-Fi AP environments to achieve the performance, coverage, capacity, scale, security and manageability needed for transparent access between Wi-Fi and wired network infrastructure. Progent can provide efficient remote and onsite consulting services for end-of-life and new-generation 802.11ac Aironet wireless access points and Progent can assist you design and manage wireless solutions that include indoor and outdoor Aironet access points.

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  • Computer Consulting Suse Linux, Sun Solaris, UNIX Port Columbus International Airport CMH

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