For small companies located in Columbus or anywhere in Ohio, Progent provides help for information systems based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE engineers for challenging infrastructure problems, as well as the services of CISSP-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's remote support services represent excellent leverage due to the fact that they have the practical experience and the sophisticated tools to solve most network problems rapidly. This lowers direct expenses because solutions take up a smaller number of billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your company saves additionally with indirect costs by reducing or avoiding network outages and associated losses resulting from business discontinuity, upset clients, unproductive workers, and distracted management.
Progent's pricing model for remote support is designed to maximize the impact of your network support investment. Progent charges per minute for phone consulting, so you are invoiced exclusively for the services that you receive. Unlike many online support companies, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and simple model for billing prevent scenarios where speedy. minor fixes somehow turn into major bills. Progent's penchant for handling problems quickly translates into your business spending less money.
Progent's Online Technical Support Tools
Over the years, Progent has refined a set of customized technologies and proven processes that permit the maximum level of effectiveness for online help and troubleshooting for small company computer systems. Progent offers secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity enables the experts of Progent's remote service group to connect to your environment without violating corporate security.
Progent's highly evolved technical support database application keeps thorough documentation for the support that Progent's clients have received. Progent's authorized service personnel have access to the specifics of assistance delivered to each client by any engineer. This history of trouble tickets and fixes is stored as a quickly retrievable internal database that permits Progent's remote support experts to share their experiences with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and close associations with key technology companies such as Cisco and Microsoft permit access to additional massive support knowledge bases and permit fast access to vendors' in-house support staff so Progent's remote service specialists are able to determine optimal solutions promptly.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Columbus or anywhere in Ohio or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Urgent Support.
Phone-based Support Services Available from Progent
Progent's remote technical support experts possess credentials in a comprehensive array of technologies. This broad range of technical skills allows Progent's engineers to resolve virtually any problem likely to occur in a small or midsize company information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support businesses with mixed-operating system networks, Progent also offers the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Online support provided by Progent to small businesses in Columbus and throughout the state of Ohio include:
Additional Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a wide array of computer technology including system infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware consolidation and simplified administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux environments. Progent's team-based methodology for solving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent remote help for resolving problems within UNIX/Linux networks based on leading variants of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the highest accreditation for network consultants, and certifies a person's technical knowledge at the master level. Cisco CCIEs know how to deal with even the most difficult issues encountered in network design, installation, administration, security, and problem solving. CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS Software network management utilities and coming up with workarounds or identifying program updates. CCIEs represent an exceptional value because their depth of expertise allows them to resolve even the most difficult problems rapidly. In common instances, less experienced service providers can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes.
Few service providers make CCIEs available to assist small and mid-size businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so you can get immediate support for complex network infrastructure problems that are hurting business efficiency but are not within the scope of your regular IT support providers. Progent's CCIE consultants can tie into your computer system by means of state-of-the-art remote support technology to perform efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling family of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, plus Virtual Private Network products.
Certified MS Windows Support
Progent's Microsoft-expert online service professionals offer computer problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can assist your company with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and integration,
Microsoft Skype for Business migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of remote PC desktop support including Windows 7 integration, upgrading to 64-bit workstation applications, configuring Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified Network Security Consultants
Progent's accredited CISM and CISSP network security consultants offer a variety of security solutions that can enhance the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or help your company to clean up rapidly after a damaging breach. Security solutions offered by Progent cover comprehensive security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm assaults; integrating firewalls; building safe architectures for off-site and mobile access; protecting your messaging system against viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting to help companies of any size connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine physical IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background delivering high-level consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects that small companies frequently need. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows customers to execute critical projects economically and on schedule. Progent's special remote consulting services include:
How Your Columbus Company Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Call Center service options for small and midsize businesses with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk services are a convenient solution for smaller businesses who don't have the budget to create an in-house Call Center but who need fast communication with an efficient Help Desk with professional phone assistance plus the available expertise to escalate complex tasks to advanced consultants.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can guide you in creating an effective new Help Desk Call Center or enhancing your current organization, evaluating or modifying Help Desk software products to meet the unique requirements of your corporation, or adding temporary online staff to reinforce your existing Help Desk group during unusually busy situations like software transitions, mass updates, or rolling out new applications.
Progent's Help Desk Call Center staff of seasoned network experts offers your customers in Columbus or anywhere in the state of Ohio instant communication with a reliable support resource with years of experience delivering phone help and online diagnostics for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center the reputation as a major enabler of company performance, and Progent's intent is to fix instead of merely document technical issues.
Business Applications Support: Training, Development, and Integration
Progent's Applications Experts staff can supply remote professional engineering support and education in special business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for popular Microsoft applications including CRM, Microsoft Project, Office Word, and Office Excel. For additional information on Progent's consulting, custom development, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac professionals can support the artistic components of Macintosh computing by offering phone-based consulting support and education in imaging, audio, and motion video. Progent's support professionals can provide expertise in a variety of Apple Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific procedures such as scanning or digitizing audio or video or configuring an audio/video production lab.
Remote Network and Server Monitoring Services
Progent offers businesses in Columbus, or anywhere in the state of Ohio, online network monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so that your IT support is proactive rather than reactive. By uncovering emerging trouble spots before they grow into network outages, proactive monitoring can avoid stressful and costly network failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or environments that incorporate a mix of OS platforms.
To get in touch with Progent about urgent online help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.
Progent locations in Columbus region
||Canton Executive Suites, 200 6th Street NW
Canton, OH 44702
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2460 Fairmount Blvd, #202
Cleveland Heights, OH 44106
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||4031 Colonel Glen Hwy, at Signal Hill
Beavercreek, OH 45431
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||4965 US Hwy 42, Suite 1000
Louisville, KY 40222
||Louisville Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services