UNIX and Linux Online Technical Support for

For small businesses in Columbus Ohio, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging connectivity issues, plus the services of CISSP-certified security consultants to handle advanced security design and disaster recovery preparedness.

Progent's online support services offer excellent leverage due to the fact that they are equipped with the practical background and the advanced tools to resolve the majority of information system problems rapidly. This lowers immediate expenses because solutions accumulate a smaller number of billable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your company saves additionally in incidental expenses by minimizing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.

Progent's pricing policy for remote support is designed to maximize the impact of your IT service dollar. Progent charges by the minute for phone consulting, so you are invoiced only for the support that you actually get. Unlike typical remote support organizations, Progent requires no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing avoid situations where quick repairs somehow turn into large bills. Progent's penchant for dealing with technical issues quickly translates into your business saving cash.

Progent's Remote Service Technologies
Over the years, Progent has refined an array of optimized technologies and field-proven methodologies which permit the maximum level of efficiency for online technical support and troubleshooting for small business IT systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your company's network remotely without compromising network security.

Progent's powerful service reporting system keeps thorough documentation for the service that Progent's clients have received. Progent's team consultants have the benefit of the details of services delivered to every client by any engineer. This history of trouble tickets and resolutions is stored as a readily exploitable internal knowledge base that permits Progent's online technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and close relationships with key technology companies including Cisco and Microsoft permit access to additional massive support databases and permit priority access to vendors' internal product engineers with the result that Progent's online service experts can come up with optimal resolutions promptly.

Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Columbus Ohio or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.

Phone-based Network Support Services Provided by Progent
Progent's online support professionals have certified skills in an extensive set of disciplines. This wide range of IT skills enables Progent's consultants to resolve almost any emergency that may take place in a small or midsize business network. Certifications held by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.

To help clients with multi-platform environments, Progent also provides the skills of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.

Online support services provided by Progent to customers in Columbus include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services cover a wide spectrum of computer technology including network architecture, email systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server economization and simplified administration, and transitioning from older applications to current MS Windows or Linux-based solutions. Progent's team-oriented approach to solving network issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support costs.

  Progent's UNIX/Linux support engineers can provide emergency online help for troubleshooting anomalies affecting UNIX/Linux networks based on popular derivatives of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux variants for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network engineers, and indicates an individual's technical knowledge at the expert level. Cisco CCIEs can resolve the most complex issues encountered in network infrastructure design, installation, administration, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS network administration tools and coming up with workarounds or locating program patches. Cisco CCIEs offer excellent cost-effectiveness since their deep experience allows them to resolve the most complex problems rapidly. In common instances, less seasoned consultants can wrestle for many hours or days with identical problems that a CCIE can dispose of in minutes. Few support organizations make Cisco CCIEs accessible to help small and medium sized companies. Progent offers quick telephone contact with a CCIE so you can receive urgent assistance for serious network infrastructure issues that are crippling business productivity but are beyond the comfort zone of your local IT service group or consultant. Progent's CCIE support experts can communicate with your computer system by means of state-of-the-art remote support tools in order to perform quick, safe, and economical diagnosis and remediation. Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of infrastructure appliances such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-certified online support professionals can deliver computer troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can help you with a broad range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange Server 2019 deployment, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment support, SharePoint Server 2019 planning and deployment, Microsoft Teams consulting, Skype for Business planning and deployment consulting, Lync Server management and Microsoft Office Communications Server upgrade, Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a full array of remote PC desktop support and troubleshooting services such as Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.

• CISSP and ISSAP Certified System Security Engineers
  Progent's qualified CISM and CISSP security consultants can provide a range of system protection solutions that can enhance the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help your business to recuperate quickly after a damaging breach. Security solutions offered by Progent cover in depth network security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious assaults; installing firewalls; designing safe techniques for off-site and mobile access; defending your email system against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide expert online support services to help companies of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that utilize local IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.

• Call Center Support
  Progent's Help Desk programs for small organizations with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk services are ideal for smaller businesses who lack the resources to support an in-house Call Center but who need quick response from an efficient Call Center with proficient phone assistance plus the technical depth to escalate complex trouble tickets to advanced consultants.

  Progent’s Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative service desk solution based on the leading PSA platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting services can support you in creating an effective new Help Desk or enhancing your current one, identifying or customizing Call Center software to handle the unique requirements of your company, or providing occasional online personnel to supplement your internal Help Desk Call Center resources to handle high-demand events such as software transitions, major updates, or rolling out brand new business software.

  Progent's Call Center team of experienced information technology consultants offers your clients in Columbus Ohio fast communication with an efficient technical support group with extensive experience delivering telephone-based help and remote troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk the reputation as a key enabler of company performance, and Progent's policy is to solve instead of just annotate technical issues.

• Applications Support: Education, Development, and Problem Solving
  Progent's Applications Consulting Team can supply remote and in-depth engineering expertise and education in key application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for Microsoft applications including Microsoft CRM, Office Project, Microsoft Office Word, and Office Excel. To find out more information about Progent's consulting, programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

  Progent's Mac experts can support the imaginative aspect of Apple Mac environments by offering phone-based help services and education in graphics, audio, and motion video. Progent's support professionals can provide help in a variety of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific procedures such as scanning or digitizing audio/video or putting together an audio/video production lab.

  Remote Network and Server Monitoring Services
  Progent offers companies in Columbus Ohio online network monitoring services based on MS System Center Operations Manager network monitoring and reporting, adapted by Progent to suit your environment so that your IT maintenance is proactive and automated. By detecting possible issues before they result in full-scale emergencies, proactive monitoring can minimize inconvenient and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or environments that support a combination of OS platforms.

Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.