For small and midsize businesses in Columbus Ohio, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISA and CISM-certified security consultants to handle advanced security design and disaster recovery planning.
Progent's online support services represent excellent leverage because they have the real-world experience and the advanced tools to solve the majority of information system issues rapidly. This reduces immediate expenses since service calls take up fewer billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your organization saves even more in incidental costs by minimizing or eliminating network downtime and associated costs stemming from business disruption, upset clients, unproductive employees, and de-focused executives.
Progent's pricing policy for online help is structured to maximize the impact of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the support that you actually get. Unlike many online support organizations, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where quick fixes somehow end up as substantial bills. Progent's penchant for dealing with technical issues quickly results in your business spending less money.
Progent's Remote Service Tools
Through years of experience, Progent has refined a set of customized technologies and proven methodologies which ensure the maximum degree of effectiveness for remote help and troubleshooting for small business information systems. Progent offers protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to connect to your company's system without compromising system security.
Progent's advanced service reporting application keeps comprehensive documentation describing all support that Progent's customers have been provided. Progent's team engineers have access to the records of all help rendered to every customer by any consultant. This history of problems and responses is stored as a quickly accessible internal knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to ensure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available additional vast support knowledge bases and allow priority response from manufacturers' in-house engineering staff so Progent's remote service specialists can come up with the most efficient solutions quickly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Columbus Ohio or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT help, go to Immediate Urgent Support.
Remote Technical Services Offered Progent
Progent's online support professionals have advanced credentials in an extensive set of products and technologies. This wide range of IT skills enables Progent's consultants to resolve practically any emergency that may occur in a small or midsize business information system. Certificates earned by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with multi-platform environments, Progent also provides the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical support services provided by Progent to small businesses in Columbus include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services address a broad spectrum of information technology including network architecture, messaging solutions, system and process security, UNIX and Windows integration, virtual server products for server consolidation and simplified management, and migration from older systems to current Windows or Linux-based environments. Progent's team-based methodology for resolving network issues promotes quick escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent online assistance for analyzing problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Important Linux variants for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure professionals, and certifies a person's technical knowledge at the master level. Cisco qualified CCIEs know how to resolve the most complex issues associated with network infrastructure planning, deployment, management, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS network administration tools and coming up with workarounds or identifying program updates. CCIEs provide excellent cost-effectiveness since their depth of expertise enables them to solve even the most complex problems rapidly. In typical instances, less seasoned engineers can struggle for hours or even days with identical tasks that a CCIE can fix in a few minutes.
Few support providers make CCIEs accessible to support small and mid-size businesses. Progent offers quick telephone access to a Cisco authorized CCIE so you can get urgent support for severe network problems that are impacting worker productivity but are not within the experience of your ordinary IT service resources. Progent's Cisco CCIE support experts can interface to your network via the latest remote support tools in order to perform fast, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's popular selection of networking devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus VPN solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online service professionals can provide computer problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist you with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration consulting,
SharePoint 2019 planning and integration, Microsoft Teams integration, Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of online PC desktop consulting and support services such as Microsoft Windows 7 integration, moving to 64-bit workstation applications, integrating Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's certified CISSP and ISSAP security consultants offer a range of system protection services that can enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your company to recuperate quickly after a serious breach. Security consulting services available from Progent cover thorough security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recuperation from virus and worm assaults; configuring firewalls; establishing safe architectures for off-site and mobile connectivity; defending your messaging infrastructure against spam and DHA attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support services to help companies of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that combine on-premises resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has over two decades of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the skills of world-class online consulting experts for contract projects that small companies often request. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology enables clients to complete critical projects economically and on schedule. Progent's special online consulting solutions include:
How Your Columbus Ohio Business Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk support alternatives for small and midsize businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center support services are well suited for small companies who lack the money or time to support an internal Call Center but who need quick access to an efficient Help Desk Call Center with professional telephone support as well as the available expertise to escalate complex problems to high-level engineers.
Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support transparently between your IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Call Center or improving your established one, identifying or enhancing Help Desk software products to handle the particular needs of your business, or adding temporary online staff to work with your in-house Help Desk Call Center resources to handle high-demand events like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk staff of experienced information technology experts provides your customers in Columbus Ohio instant communication with a dependable network service resource with years of background providing telephone-based consulting and remote repair service for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center the reputation as a major contributor to company efficiency, and Progent's target is to resolve instead of merely document technical issues.
Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group offers remote advanced consulting expertise and education in specific business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for familiar Microsoft business applications such as CRM, MS Project, MS Office Word, and Excel. To find out additional information about Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac consultants can promote the imaginative aspect of Apple Mac computing by providing remote consulting support and education in imaging, sound, and video. Progent's consultants offer assistance in a large selection of Macintosh applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special projects such as scanning or digitizing audio/video or setting up an audio/video post production lab.
Online Network and Server Monitoring Services
Progent can provide companies in Columbus Ohio online network monitoring support based on Microsoft Operations Manager network monitoring, customized by Progent to accommodate your environment so that your network support is proactive and automated. By uncovering emerging issues before they expand into downtime, system monitoring can avoid disruptive and costly network failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments based on a variety of platforms.
To get in touch with Progent about urgent remote help with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.
Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.
Progent locations in Columbus region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services