For small and midsize companies located in Columbus or anywhere in Ohio, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation CCIE-qualified network specialists for complex connectivity issues, plus the assistance of CISA and CISM-certified security engineers to handle high-level security architecture and business continuity preparedness.
Progent's online technical support engineers offer exceptional value due to the fact that they have the practical background and the sophisticated technology to resolve most information system issues quickly. Efficient support lowers immediate costs because solutions accumulate fewer chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more in indirect costs by minimizing or eliminating system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's pricing model for online help is structured to maximize the impact of your IT service dollar. Progent bills by the minute for phone assistance, so you are charged just for the services that you receive. In contrast to many online service organizations, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where speedy. minor fixes manage to turn into substantial invoices. Progent's penchant for disposing of technical issues quickly translates into your company saving money.
Progent's Remote Technical Support Tools
Over time, Progent has fine tuned an array of optimized technologies and field-proven processes which ensure the maximum degree of effectiveness for remote engineering help and repair for small business IT systems. Progent provides safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to connect to your environment remotely without violating system security.
Progent's highly evolved customer support reporting application maintains detailed histories for all service that Progent's clients have been provided. Progent's team service personnel have access to the records of all help provided to each Progent customer by any consultant. This history of problems and fixes is organized as a quickly accessible support database that allows Progent's online technical experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft permit access to additional vast support databases and allow fast response from vendors' in-house support staff so Progent's remote service experts are able to determine the most efficient resolutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Columbus or anywhere in Ohio or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT help, visit Immediate Urgent Support.
Phone-based Network Support Services Offered Progent
Progent's phone-based network support professionals have certified skills in a comprehensive array of disciplines. This broad scope of IT skills enables Progent's engineers to manage almost any crisis that may occur in a small or midsize business information system. Credentials held by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Professional.
To help companies with multi-operating system environments, Progent also offers the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Phone-based services Offered by Progent to small businesses in Columbus and throughout the state of Ohio include:
Special Support Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad spectrum of information technology including system architecture, email systems, system and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and easy management, and migration from older systems to current Microsoft Windows or Linux solutions. Progent's team-oriented approach to resolving network problems enables fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide emergency phone-based help for resolving problems affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for network infrastructure consultants, and validates a person's network technology knowledge at the expert level. CCIEs can deal with even the most complex issues occurring in network infrastructure design, installation, management, protection, and problem solving. CCIEs work closely with Cisco's in-house engineers in analyzing problems with IOS network administration tools and developing alternate approaches or identifying program updates. Cisco CCIEs provide exceptional cost-effectiveness because their deep experience allows them to resolve the most intractable problems rapidly. In common instances, less experienced engineers can struggle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes.
Few service firms make CCIEs available to help small and mid-size businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so you can get timely help for complex network infrastructure issues that are lowering business productivity but are beyond the scope of your local computer support personnel. Progent's CCIE consultants can communicate with your computer system via the latest on-line support tools in order to provide quick, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs offer expertise in all of Cisco's industry-leading family of networking products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network products.
Authorized Windows Experts
Progent's Microsoft-certified online support engineers can deliver computer repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help you with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and deployment,
Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full range of remote desktop support including Microsoft Windows 7 integration, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified Network Security Engineers
Progent's certified CISSP, ISSAP, and CISM security engineers offer a range of system protection services to strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against assaults or assist you to clean up quickly following a damaging penetration. Security consulting services offered by Progent cover in depth network security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; configuring firewalls; designing safe techniques for off-site and mobile access; defending your email system from spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support services to help organizations of any size connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that combine local resources as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent offers the skills of world-class remote consulting experts for special projects that small businesses often need. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology allows clients to execute critical initiatives economically and on time. Progent's special online engineering solutions include:
How Your Columbus Company Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Call Center service options for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Call Center support services are a convenient solution for smaller businesses who don't have the budget to build and maintain an in-house Help Desk Call Center but who need fast response from a reliable Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging problems to advanced consultants.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting services can assist you in creating an efficient new Call Center or revamping your established organization, evaluating or customizing Call Center software products to meet the special needs of your business, or providing occasional phone support staff to reinforce your existing Call Center resources to handle high-demand events like software migrations, major upgrades, or installing brand new business software.
Progent's Call Center team of veteran information technology professionals offers your computer users in Columbus or anywhere in the state of Ohio immediate contact with an efficient technical support group with substantial experience providing telephone-based support and remote repair service for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center recognition as a key enabler of business productivity, and Progent's aim is to solve and not simply document technical issues.
Business Applications Services: Training, Development, and Integration
Progent's Applications Consulting Team offers online and in-depth consulting support and training in special business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and Microsoft Office Excel. For additional information concerning Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can promote the creative aspect of Macintosh systems by providing phone-based help services and education in imaging, audio, and motion video. Progent's support professionals can provide expertise in a variety of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects like capturing or digitizing audio or video or putting together an audio/video production facility.
Online Network Monitoring Services
Progent offers companies in Columbus, or anywhere in the state of Ohio, online computer system monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your network support is proactive and automated. By anticipating potential trouble spots before they result in crashes, automated monitoring can avoid inconvenient and costly service breakdowns. Progent can also use network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments based on a combination of platforms.
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
Columbus Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Columbus Metro Area.
Progent locations in the Columbus Metro Area