For small companies located in Columbus or anywhere in the state of Ohio, Progent offers support for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote support to businesses in every state in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex infrastructure issues, as well as the assistance of CISSP and CISM-accredited security engineers to handle advanced security design and business continuity planning.
Progent's online technical support engineers represent exceptional leverage because they are equipped with the real-world background and the advanced technology to solve the majority of information system issues rapidly. This lowers immediate costs because solutions require a smaller number of billable minutes. Online support also eliminates the expense of sending an engineer to your site. Your company saves additionally in incidental costs by reducing or eliminating system downtime and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's billing policy for remote support is designed to maximize the impact of your network support investment. Progent bills per minute for telephone-based assistance, so you are invoiced only for the support that you receive. In contrast to many online service organizations, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and clean policy for pricing prevent situations where quick repairs manage to turn into big tabs. Progent's penchant for solving problems quickly results in your business spending less money.
Progent's Online Technical Support Technologies
Over time, Progent has developed an array of customized technologies and proven processes which allow the highest degree of efficiency for online technical support and repair for small and midsize business computer networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity permits the engineers of Progent's remote service group to communicate with your computer system remotely without violating network security.
Progent's advanced customer support reporting application includes comprehensive histories for the service that Progent's customers have been provided. Progent's team consultants have access to the records of assistance rendered to every Progent customer by any Progent engineer. This archive of trouble tickets and resolutions is organized as a quickly accessible internal knowledge base that allows Progent's online technical professionals to share their knowledge company-wide to make sure that the quality of Progent's technical support improves daily. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft permit access to other extensive technical support knowledge bases and permit fast access to vendors' internal engineering staff with the result that Progent's online consulting experts can find the most efficient resolutions quickly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone services in Columbus or anywhere in Ohio or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Emergency Support.
Online Support Services Provided by Progent
Progent's phone-based network support experts have certified skills in a comprehensive set of products and technologies. This wide range of technical skills permits Progent's engineers to tackle practically any emergency that may occur in a small business information system. Certifications held by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.
To provide assistance to clients with mixed-OS environments, Progent also provides the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote support Offered by Progent to companies in Columbus and throughout the state of Ohio include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide spectrum of information technology including system architecture, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and simplified administration, and transitioning from legacy systems to current Windows or Linux-based environments. Progent's group-based approach to resolving network issues enables quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency online assistance for diagnosing anomalies within UNIX/Linux systems powered by leading variants of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure consultants, and indicates a person's network technology skills at the expert level. Cisco CCIEs know how to handle the most stubborn problems associated with network planning, integration, administration, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or identifying software updates. Cisco CCIEs represent an exceptional cost-effectiveness since their deep expertise allows them to resolve even the most intractable problems rapidly. In common cases, less experienced engineers can struggle for many hours or days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few service firms make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so you can get urgent help for severe network problems that are lowering worker efficiency but are not within the scope of your regular computer maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can tie into your computer system using advanced on-line support tools to perform efficient, secure, and economical analysis and repair.
Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling family of connectivity appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, as well as VPN technology.
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service experts offer computer system problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can help your company with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server application development,
Microsoft Skype for Business Server planning and deployment support, Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of remote PC desktop support services including Windows 7 migration support, moving to 64-bit workstation software, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Premier Network Security Experts
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a range of security services that can improve the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or help you to recover rapidly after a damaging breach. Security consulting services offered by Progent include: in depth security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm assaults; configuring firewalls; establishing secure techniques for remote and mobile access; defending your messaging system from spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting to help companies of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent can provide the services of seasoned online consulting professionals for special projects that small companies frequently request. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these important areas of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Columbus Company Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Help Desk Call Center programs for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are well suited for small organizations who lack the resources to create an internal Help Desk Call Center but who require quick access to a dependable Help Desk Call Center with proficient telephone assistance plus the available expertise to escalate complex trouble tickets to advanced consultants.
Progentís Virtual Help Desk Call Center is intended for larger companies and operates as a seamless extension of your current Helpdesk organization. Progent's Virtual Help Desk can operate as an escalation option to handle the toughest technical challenges, or be ready in those instances when your regular support engineers are swamped.
Progent's Help Desk consulting support can aid you in establishing an efficient new Call Center or improving your established one, selecting or modifying Help Desk Call Center software products to handle the unique demands of your corporation, or adding temporary online staff to supplement your in-house Help Desk resources to handle high-demand scenarios like software migrations, major updates, or rolling out new applications.
Progent's Call Center team of experienced information technology consultants offers your clients in Columbus or anywhere in the state of Ohio quick contact with a large support group with substantial experience providing telephone-based consulting and remote repair service for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center the reputation as a solid contributor to company success, and Progent's policy is to resolve and not simply report IT problems.
Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts staff offers online professional consulting support and education in specific application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and Office Excel. To learn more information concerning Progent's expertise, customization, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac professionals can support the creative components of Macintosh computing by providing phone-based help services and training in graphics, sound, and video. Progent's consultants can provide help in a range of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special projects such as capturing or digitizing audio or video or building an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent can provide businesses in Columbus, or anywhere in the state of Ohio, online network and server monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your business so that your network support is proactive and automated. By uncovering potential issues before they result in downtime, automated monitoring can ward off stressful and costly service breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or networks powered by multiple operating systems.
To get in touch with Progent about urgent remote expertise with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent.
Columbus Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Columbus Metro Area.
Progent locations in the Columbus Metro Area