For small companies in Columbus Ohio, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure issues, as well as the services of CISSP-certified security consultants to help with high-level security architecture and disaster recovery planning.
Progent's remote support services represent exceptional leverage due to the fact that they have the real-world background and the advanced technology to resolve the majority of information system issues rapidly. This lowers immediate expenses since service calls accumulate a smaller number of billable minutes. Online help also avoids the expense of sending an engineer to your site. Your organization saves even more with incidental costs by minimizing or eliminating system outages and associated losses stemming from business disruption, upset clients, unproductive employees, and de-focused management.
Progent's billing policy for online help is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged only for the services that you actually get. Unlike typical remote support organizations, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and clean model for pricing save you from situations where fast solutions somehow turn into substantial bills. Progent's penchant for solving problems quickly results in your company saving cash.
Progent's Online Technical Support Tools
Over the years, Progent has fine tuned a set of optimized technologies and field-tested processes that permit the highest degree of effectiveness for remote technical support and repair for small and midsize business information systems. Progent provides safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access permits the experts of Progent's Technical Response Center to access your company's environment remotely without breaching corporate security.
Progent's powerful technical support reporting application stores thorough records of all service that Progent's customers have received. Progent's staff service personnel have the benefit of the history of assistance provided to each Progent client by any Progent consultant. This history of trouble tickets and solutions is structured as an easily searchable support knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with important vendors such as Cisco and Microsoft permit access to other vast technical databases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to find the best solutions promptly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote support in Columbus Ohio or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network support, go to Immediate Urgent Support.
Remote Technical Support Services Provided by Progent
Progent's remote consulting engineers offer certified skills in a comprehensive set of technologies. This broad range of capability permits Progent's engineers to manage almost any problem that may crop up in a small business information system. Credentials earned by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To help customers with mixed-platform environments, Progent also offers access to engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Remote support available from Progent to customers in Columbus include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad range of information technology including network architecture, email solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server economization and simplified management, and migration from older systems to current MS Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical issues enables fast escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency remote help for analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Major Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network professionals, and validates a person's technical knowledge at the master level. Cisco CCIEs can deal with the most stubborn issues encountered in network planning, integration, administration, security, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad experience allows them to resolve the most intractable problems rapidly. In many instances, less seasoned service providers can struggle for many hours or days with the same problems that a CCIE can dispose of in minutes.
Few consulting firms make CCIEs available to help small and medium sized companies. Progent offers quick phone access to a CCIE so you can receive timely support for severe network problems that are hurting worker productivity but are beyond the scope of your ordinary computer maintenance providers. Progent's Cisco-qualified CCIE engineers can communicate with your network by means of advanced on-line support technology in order to perform fast, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading selection of networking appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed APs, VoIP systems, Catalyst switches, as well as Virtual Private Network technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote support experts can deliver computer system repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help your company with a wide range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and configuration, Microsoft Teams integration, Skype for Business migration consulting, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of online desktop services such as Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, integrating Office 2010, and automating workstation deployment.
CISM and CISSP Premier System Security Engineers
Progent's accredited CISSP and ISSAP security consultants offer a range of security solutions that can enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist you to clean up rapidly following a damaging penetration. Security solutions offered by Progent include: comprehensive network security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recovery from malicious attacks; installing firewalls; building secure architectures for remote and mobile connectivity; defending your messaging infrastructure against spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support services to help companies of all sizes connect their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize physical resources as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent offers the skills of seasoned remote consulting professionals for contract IT projects that small companies frequently request. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables clients to execute major initiatives within budget and on time. Progent's project-based remote consulting services include:
How Your Columbus Ohio Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk support programs for small companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Call Center support services are a convenient solution for smaller organizations who lack the budget to create an internal Help Desk but who need fast communication with a dependable Help Desk Call Center with professional phone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation platform for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center consulting expertise can aid you in establishing an effective new Call Center or improving your current one, evaluating or enhancing Help Desk software to meet the special requirements of your corporation, or providing temporary phone support personnel to reinforce your existing Help Desk resources during high-demand events like software migrations, mass updates, or installing new business software.
Progent's Help Desk staff of experienced information technology professionals offers your customers in Columbus Ohio immediate contact with a reliable technical support resource with extensive background providing phone help and online troubleshooting for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center perception as a solid driver of company productivity, and Progent's intent is to solve rather than just track technical problems.
Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Group offers phone-based advanced engineering support and training in specific business application fields including ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Word, and MS Excel. To learn more on Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the imaginative elements of Macintosh computing by offering phone-based help services and training in imaging, audio, and video. Progent's support professionals can provide help in a large selection of Macintosh creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common procedures such as scanning or digitizing audio or video or establishing an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent can provide companies in Columbus Ohio remote network and server monitoring services based on MS Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so that your IT support is proactive and automated. By anticipating looming trouble spots before they expand into downtime, automated monitoring can ward off disruptive and costly network failures. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments that support a mix of operating systems.
To contact Progent about emergency remote assistance with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.
Progent locations in Columbus region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services