Fast Phone Support for Columbus Ohio UNIX, Linux, or Solaris NetworksFor small and midsize businesses in Columbus Ohio, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote support to companies in every state in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE engineers for complex connectivity problems, as well as the services of CISA and CISSP-accredited security engineers to help with high-level security architecture and business continuity planning.

Progent's remote technical support engineers offer excellent leverage due to the fact that they are equipped with the real-world experience and the advanced tools to solve most network problems quickly. This reduces direct costs since solutions require a smaller number of billable minutes. Remote support also eliminates the cost of sending a consultant to your office. Your organization saves additionally in indirect expenses by reducing or avoiding system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives.

Progent's billing model for online help is designed to get the most out of your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed exclusively for the services that you actually get. Unlike many online service organizations, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and clean model for pricing eliminate situations where speedy. minor repairs manage to end up as substantial bills. Progent's skill at solving technical issues quickly results in your company spending less cash.

Progent's Online Service Tools
Through years of experience, Progent has fine tuned a collection of customized technologies and field-tested methodologies that ensure the highest degree of effectiveness for remote consulting and troubleshooting for small company IT networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology enables the engineers of Progent's online support team to connect to your system without compromising system security.

Progent's advanced technical support database application includes thorough documentation of all service that Progent's customers have been provided. Progent's staff consultants have access to the details of all help delivered to every customer by any consultant. This database of trouble tickets and fixes is organized as an easily retrievable support database that permits Progent's online support professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and working associations with key industry leaders including Cisco and Microsoft make available additional extensive technical knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote service experts can determine optimal resolutions in the least time.

Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote support in Columbus Ohio or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, go to Immediate Emergency Support.

Phone-based Support Services Provided by Progent
Progent's remote consulting experts have credentials in an extensive set of disciplines. This breadth of IT skills permits Progent's consultants to handle almost any crisis that may occur in a small or midsize company information system. Certificates held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.

To provide assistance to customers with mixed-platform networks, Progent also provides the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.

Online technical services Offered by Progent to companies in Columbus include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services cover a broad spectrum of computer technology such as network infrastructure, messaging systems, system and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and simplified administration, and transitioning from older applications to current MS Windows or Linux solutions. Progent's group-based methodology for resolving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX/Linux consultants can offer urgent remote assistance for resolving anomalies affecting UNIX/Linux networks based on leading variants of UNIX including:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX OS
    • HP-UX
    • BSD
    • SCO
    • Silicon Graphics IRIX
    Major Linux platforms for which Progent offers expertise include:
    • RedHat
    • SUSE
    • Debian-GNU
    • Slackware

  • Contact a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco Consultants for Columbus OhioThe Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure engineers, and certifies an individual's network technology knowledge at the expert level. Cisco CCIEs can handle even the most intractable problems occurring in network infrastructure planning, deployment, management, protection, and troubleshooting. CCIEs work closely with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their broad expertise enables them to solve even the most difficult problems rapidly. In common instances, less experienced engineers can struggle for hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Few consulting providers make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent can provide fast phone contact with a CCIE so your company can get immediate assistance for complex network issues that are lowering worker efficiency but are outside the scope of your ordinary computer support resources. Progent's Cisco-qualified CCIE support experts can interface to your network via state-of-the-art remote support tools in order to provide fast, safe, and economical analysis and remediation. Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's top-selling selection of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network solutions.

  • Authorized MS Windows Expertise
    Windows Expertise for Columbus OhioProgent's Microsoft-certified remote service professionals can provide computer system troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a broad variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2016 migration consulting, SharePoint 2019 design and configuration, Microsoft Teams migration expertise, Skype for Business migration support, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a full array of online desktop support such as Windows 7 integration, preparing for to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Premier System Security Engineers
    CISSP Premier System Security Specialists for Columbus OhioProgent's certified CISM and CISSP network security engineers offer a variety of system protection solutions that can strengthen the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help your business to recover quickly after a serious breach. Security solutions available from Progent cover comprehensive security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm assaults; setting up firewalls; designing secure techniques for off-site and mobile communication; protecting your email system from spam and directory harvest attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting to help organizations of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your IT team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that utilize on-premises resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Microsoft 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects that small companies frequently request. Progent's charges for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's special remote consulting services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for small companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are designed for small organizations who don't have the money or time to support an internal Help Desk but who want fast communication with an effective Help Desk with proficient telephone support plus the in-depth expertise to escalate the most challenging problems to advanced engineers.

    Progent's shared Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk consulting services can aid you in establishing an efficient new Help Desk or revamping your existing one, evaluating or enhancing Help Desk Call Center software products to meet the unique needs of your corporation, or providing temporary phone support personnel to supplement your internal Help Desk Call Center group to handle unusually busy situations like software migrations, major updates, or installing brand new business software.

    Progent's Help Desk team of experienced information technology professionals provides your workers in Columbus Ohio rapid access to a large support resource with years of background providing phone support and online repair service for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk recognition as a major driver of company efficiency, and Progent's policy is to solve and not merely document technical problems.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group can supply remote and in-depth consulting expertise and education in key application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Office Word, and Office Excel. To find out more information concerning Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

    Progent's Mac consultants can nurture the artistic components of Macintosh computing by delivering phone-based help support and training in imaging, audio, and video. Progent's consultants offer expertise in a large selection of Macintosh programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with special jobs like capturing or digitizing audio or video or configuring an audio/video post production lab.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Columbus Ohio remote network monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your IT support is proactive and automated. By uncovering possible problems before they evolve into downtime, system monitoring can minimize stressful and costly service failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks based on a variety of platforms.

How Your Columbus Ohio Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent.

Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Columbus region

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Indianapolis 3960 Southeastern Avenue
Indianapolis, IN 46204
United States
(317) 800-7667 Indianapolis Network Support Services
Lexington-Fayette Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
United States
(859) 475-0030 Lexington-Fayette Network Support Services
Louisville 1229 S Shelby St
Louisville, KY 40203
United States
(502) 287-0202 Louisville Network Support Services
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
United States
(412) 387-1444 Pittsburgh Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services

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    Progent's Microsoft-premier engineers can assist you to update your servers or desktops from 32 to 64 bits. Progent can assist you to understand the costs and benefits of upgrading to 64-bit computing, design an efficient migration process that minimizes operational interruptions, and provide inexpensive, professional online help to aid your organization to configure 64-bit software and application programs on your current computers.

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    Progent's Microsoft certified experts provide small and mid-size companies enterprise-level consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables you to deliver critical software rapidly and automatically to specified users, lower software expense and stay compliant by determining usage profiles, enhance Windows security by improving your knowledge of vulnerability and by delivering targeted patches, manage your mobile workforce through industry standards independent of connection or geography, and reduce operational costs by fully utilizing the administrative capabilities built into Windows. Progent's SMS engineers can help you use SMS economically for automated software and application deployment, security patch control, and asset tracking management including software and appliance inventory.

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    Lync Server 2010 provides IM, Presence, voice/video conferencing, desktop sharing, and both VoIP and PSTN telephony. Lync 2010 can enhance the capability of Microsoft Exchange, SharePoint and Office or Microsoft 365 and simplify administration via integration with Active Directory. Lync 2010 can also cut expenses by eliminating VoIP hardware and subscription fees, PBX systems, or legacy teleconferencing technology. Progent's certified IM and Presence experts can provide remote and onsite support to help you to manage and troubleshoot your existing Lync Server 2010 deployment or assess the benefits of migrating from Lync to Skype for Business, which is Microsoft's new version of the product. Progent can also assist your organization to design and carry out an efficient Skype for Business migration.

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    NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering with replication to provide fast, zero RPO disaster recovery (DR) between datacenters that are as far as 185 miles away from one another. Progent's team of veteran network consultants can assist you to design, deploy, manage, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that meets your functional requirements and IT budget. Progent can make sure you adhere to best practices for configuring your MetroCluster environment by providing guidance with procedures such as assigning disk pools and shelf IDs, arranging aggregate layout, provisioning volumes, setting up Data ONTAP configuration replication service, provisioning switches, designing a tiebreaker, setting up a configuration replication network between your storage clusters, and testing your DR system to prove adherence with information assurance standards and regulatory requirements.

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    Progent's veteran group of network consultants and subject matter experts have years of background providing online and on-premises support for organizations of any size who need to incorporate Android phones into their IT systems so that users can work together from virtually anywhere. Progent has the breadth of skills to resolve technical issues that span multiple vendors and that entail a mix of legacy and up-to-date information technology. Progent offers affordable online expertise to assist you with any aspect of designing, deploying, managing and troubleshooting your BYOD environment. Progent can deliver occasional technical support to help you to handle especially stubborn technical issues, or Progent can provide outsourced or co-sourced project management services to help you complete strategic IT projects on schedule and on budget. Progent can assist with on-premises, cloud-centric, or hybrid network environments and can provide support for operating systems, applications, management tools and network infrastructure. Progent also offers specialized group or one-on-one training to show you how to manage and operate Android phones and tablets to maximize their business value.

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    System Center 2016 Data Protection Manager offers automatic backup and simplified restore capabilities for Microsoft-based networks. SCDPM 2016 delivers application-sensitive backup for critical platforms like Microsoft SQL, Exchange Server and SharePoint, backs up Windows and Linux virtual machines, works with virtual machines running on Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified experts can assist businesses of all sizes to plan, deploy, administer, and troubleshoot a multi-site backup/restore system built around Data Protection Manager 2016. Progent can help you to upgrade from a previous release of DPM or from an outdated solution, and Progent can tune your DPM 2016 ecosystem for on premises, hosted, cloud-based or hybrid deployment models. Progent offers online or onsite support and can provide occasional guidance to resolve technical bottlenecks or deliver comprehensive project management or co-management services to make sure you complete your Data Protection Manager 2016 deployment on time and within your budget.

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    Progent's company culture will make you a better consultant by improving your technical skills and boosting the satisfaction of your clients. Progent makes good on this promise by recruiting the best professional talent for you to operate with, providing a state-of-the-art network and communications architecture, using custom application utilities to deliver the highest quality of support, and by streamlining our business models for attracting and retaining clients.

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