For small businesses located in Columbus Ohio, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity problems, as well as the assistance of CISSP-certified security engineers to handle advanced security architecture and business continuity preparedness.
Progent's online technical support engineers offer excellent value because they have the real-world background and the sophisticated technology to resolve the majority of network problems quickly. This reduces direct expenses because service calls take up a smaller number of chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your company benefits even more in indirect costs by reducing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to many online support organizations, Progent asks for no startup charge or minimum fees. Progent's one-minute granularity and simple model for billing avoid situations where speedy. minor repairs somehow turn into major invoices. Progent's skill at disposing of technical issues efficiently results in your company saving cash.
Progent's Remote Technical Support Technologies
Over time, Progent has refined an array of optimized technologies and field-tested processes that promote the maximum degree of effectiveness for online help and repair for small business information systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to access your company's network remotely without compromising network security.
Progent's proprietary technical support reporting application keeps thorough records of the support that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of support delivered to every Progent client by any Progent consultant. This history of issues and fixes is structured as an easily searchable internal database that permits Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves over time. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft permit access to additional vast technical support databases and permit priority access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to come up with the most efficient resolutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone support in Columbus Ohio or to learn more about Progent's online support programs, call Progent at
Online Technical Services Available from Progent
Progent's phone-based consulting experts possess advanced credentials in a comprehensive array of technologies. This wide range of IT skills enables Progent's consultants to manage virtually any problem that may take place in a small or midsize company information system. Credentials awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with multi-platform environments, Progent also offers access to consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical services available from Progent to small businesses in Columbus include:
Progent's UNIX and Linux support engineers can offer emergency remote help for resolving problems within UNIX/Linux systems based on popular derivatives of UNIX such as:
Progent also can deliver a full array of remote PC desktop consulting and support services such as Windows 7 migration, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining workstation deployment.
Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting services can assist you in building an effective new Call Center or enhancing your existing organization, evaluating or customizing Help Desk software products to meet the unique needs of your business, or providing occasional online staff to supplement your internal Help Desk Call Center resources to deal with high-demand situations like software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk team of experienced information technology experts gives your customers in Columbus Ohio quick communication with a large network service group with years of background offering telephone-based help and online diagnostics for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk the reputation as a significant driver of business efficiency, and Progent's goal is to solve instead of simply document IT issues.
Progent's Mac consultants can promote the creative facets of Apple Mac environments by offering remote help support and education in graphics, sound, and video. Progent's consultants can provide assistance in a range of Macintosh applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific procedures like capturing or digitizing audio or video or building an audio/video post production lab.
Online Network and Server Monitoring Support
Progent offers businesses in Columbus Ohio online computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so that your computer support is proactive and automated. By anticipating emerging issues before they grow into network outages, system monitoring can head off disruptive and costly service failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments based on multiple OS platforms.
Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.
City | Address | Phone | Link |
Akron | 1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 | Akron Network Support Services |
Cincinnati | 250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 | Cincinnati Network Support Services |
Cleveland | 2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 | Cleveland Network Support Services |
Columbus | 20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 | Columbus Network Support Services |
Dayton | 301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 | Dayton Network Support Services |
Detroit | 535 Griswold St Detroit, MI 48226 United States |
(248) 233-9443 | Detroit Network Support Services |
Fort Wayne | 921 E Dupont Rd Fort Wayne, IN 46825 United States |
(260) 264-4700 | Fort Wayne Network Support Services |
Indianapolis | 3960 Southeastern Avenue Indianapolis, IN 46204 United States |
(317) 800-7667 | Indianapolis Network Support Services |
Lexington-Fayette | Lexington Main Street Suites, 710 E. Main Street Lexington, KY 40502 United States |
(859) 475-0030 | Lexington-Fayette Network Support Services |
Louisville | 1229 S Shelby St Louisville, KY 40203 United States |
(502) 287-0202 | Louisville Network Support Services |
Pittsburgh | 606 Liberty Ave Pittsburgh, PA 15222 United States |
(412) 387-1444 | Pittsburgh Network Support Services |
Southfield | 19785 W 12 Mile Rd Southfield, MI 48076 United States |
(248) 233-9443 | Southfield Network Support Services |
Toledo | 5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 | Toledo Network Support Services |