UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Technical Support for

For small and midsize companies located in Columbus Ohio, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of CCIE-qualified network specialists for challenging infrastructure issues, plus the assistance of CISSP-certified security engineers to help with advanced security architecture and disaster recovery planning.

Progent's online support services represent excellent value because they are equipped with the real-world background and the advanced technology to solve most information system problems rapidly. Efficient support lowers direct expenses since solutions require a smaller number of chargeable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company benefits even more with incidental costs by reducing or avoiding network outages and related losses due to business disruption, upset customers and vendors, unproductive employees, and distracted executives.

Progent's billing model for online help is designed to maximize the impact of your network support investment. Progent bills by the minute for phone consulting, so you pay just for the services that you actually get. Unlike typical remote service firms, Progent imposes no initialization charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing prevent scenarios where speedy. minor repairs somehow turn into substantial invoices. Progent's penchant for disposing of technical issues quickly translates into your company spending less money.

Progent's Online Support Tools
Through years of experience, Progent has developed a set of optimized tools and proven methodologies that promote the highest level of efficiency for remote consulting and repair for small company information systems. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access permits the engineers of Progent's Technical Response Center to connect to your network remotely without violating system security.

Progent's proprietary service database application stores thorough records of the service that Progent's customers have been provided. Progent's team consultants have access to the history of all help delivered to every Progent client by any Progent consultant. This database of problems and fixes is structured as a quickly exploitable internal database that allows Progent's remote technical professionals to share their knowledge company-wide to make sure that the quality of Progent's support services grows daily. Progent's advanced accreditations and close relationships with key vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit priority response from vendors' internal product engineers so Progent's online consulting experts are able to determine the best resolutions promptly.

Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Columbus Ohio or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Urgent Support.

Remote Support Services Offered Progent
Progent's phone-based consulting experts offer certified skills in a comprehensive set of technologies. This broad scope of capability permits Progent's consultants to handle virtually any problem that may crop up in a small or midsize company information system. Certificates awarded to Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, CCDA and CCDP.

To provide assistance to customers with multi-operating system networks, Progent also provides the skills of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.

Remote support services Offered by Progent to companies in Columbus include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and macOS and OS X online support services cover a wide range of computer technology such as network architecture, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and easy management, and migration from older applications to the latest Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts support costs.

  Progent's UNIX/Linux consultants can offer urgent remote assistance for diagnosing problems affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux versions for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure engineers, and indicates a person's technical skills at the expert level. CCIEs know how to deal with even the most complex challenges associated with network infrastructure design, deployment, maintenance, protection, and problem solving. CCIEs can cooperate closely with Cisco's in-house engineers in isolating problems with IOS network administration tools and developing workarounds or locating program updates. Cisco qualified CCIEs provide exceptional value since their depth of expertise allows them to resolve even the most intractable problems rapidly. In typical cases, less seasoned consultants can struggle for many hours or days with the same problems that a Cisco CCIE can fix in minutes. Few support providers make CCIEs accessible to help small and medium sized businesses. Progent offers quick telephone access to a Cisco-qualified CCIE so you can receive immediate assistance for complex network infrastructure issues that are lowering business productivity but are beyond the scope of your ordinary computer support group or consultant. Progent's Cisco CCIE support experts can interface to your environment via state-of-the-art remote troubleshooting tools in order to provide efficient, safe, and economical analysis and repair. Progent's CCIEs offer consulting for the entire range of Cisco's market leading selection of infrastructure products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-expert online support experts offer network problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist you with a wide variety of platform support services such as Windows Server 2022 planning and migration consulting, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange 2019 deployment, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint 2016 migration and hybrid deployment support, SharePoint Server 2019 design and integration, Microsoft Teams planning and integration, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server planning, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent also can deliver a full array of online PC desktop services including Microsoft Windows 11 migration support and planning and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISSP and ISSAP Premier Network Security Specialists
  Progent's certified CISSP, ISSAP, and CISM security engineers offer a range of system protection solutions to strengthen the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or assist you to recover rapidly following a serious breach. Security services available from Progent include: comprehensive network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm assaults; integrating firewalls; establishing safe mechanisms for off-site and mobile communication; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent offers expert online consulting support to help organizations of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that utilize on-premises IT assets along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.

• Help Desk Expertise
  Progent's Help Desk service offerings for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are well suited for small businesses who lack the budget to build and maintain an internal Help Desk Call Center but who require quick communication with an effective Help Desk Call Center with professional telephone assistance plus the technical depth to escalate complex tasks to high-level engineers.

  Progent's Help Desk Co-management services allow your business to split the load for Help Desk services transparently between your IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution built around the leading PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

  Progent's Help Desk Call Center consulting support can guide you in building an effective new Call Center or improving your current organization, evaluating or customizing Call Center software products to handle the special demands of your corporation, or adding temporary online personnel to supplement your in-house Help Desk Call Center resources to deal with unusually busy situations like software migrations, mass upgrades, or installing brand new business software.

  Progent's Help Desk Call Center staff of seasoned network experts gives your computer users in Columbus Ohio instant contact with a large technical support resource with extensive experience offering phone help and online repair service for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center the reputation as a key driver of business efficiency, and Progent's intent is to fix rather than merely report IT issues.

• Business Applications Services: Education, Customization, and Problem Solving
  Progent's Applications Consulting Group offers remote advanced engineering support and training in key application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for popular Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office Word, and MS Office Excel. To read more concerning Progent's expertise, programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

  Progent's Apple Mac consultants can support the creative facets of Macintosh environments by offering remote help services and education in imaging, audio, and motion video. Progent's support professionals can provide help in a large selection of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special projects like scanning or digitizing audio/video or configuring an audio/video production lab.

  Remote Network and Server Monitoring Services
  Progent offers businesses in Columbus Ohio online network and server monitoring support centered around Microsoft Operations Manager network monitoring, customized by Progent to fit your business so your computer maintenance is proactive and automated. By detecting emerging trouble spots before they expand into crashes, proactive monitoring can avoid stressful and costly network crises. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that support a combination of OS platforms.

Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.