Fast Online Technical Support for Columbus Ohio UNIX, Linux, or Solaris NetworksFor small businesses located in Columbus Ohio, Progent provides help for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, plus the services of CISSP-certified security engineers to handle high-level security architecture and disaster recovery preparedness.

Progent's remote support services represent excellent leverage due to the fact that they are equipped with the practical experience and the sophisticated tools to resolve most network issues rapidly. Efficient support reduces direct expenses because solutions accumulate fewer chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization benefits even more with indirect expenses by reducing or avoiding network downtime and related costs due to business disruption, disgruntled customers and vendors, idle employees, and de-focused management.

Progent's pricing policy for remote support is designed to maximize the impact of your network support investment. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike typical remote support firms, Progent asks for no startup charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where fast solutions somehow turn into major tabs. Progent's penchant for handling technical issues efficiently translates into your company conserving money.

Progent's Online Service Tools
Over time, Progent has developed an array of customized tools and proven processes which promote the highest degree of effectiveness for remote technical support and troubleshooting for small company IT networks. Progent provides protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to communicate with your company's system remotely without breaching system security.

Progent's sophisticated technical support database application keeps extensive records describing the service that Progent's clients have been provided. Progent's authorized service personnel have access to the records of support rendered to each Progent customer by every consultant. This database of anomalies and solutions is organized as a readily searchable support knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and working relationships with important technology companies such as Cisco and Microsoft permit access to additional extensive technical support knowledge bases and allow priority response from manufacturers' in-house engineering staff so Progent's online service specialists are able to determine the best solutions in the least time.

Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Columbus Ohio or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.

Online Technical Support Services Offered Progent
Progent's phone-based technical service experts offer credentials in a comprehensive set of technologies. This broad scope of capability enables Progent's consultants to manage practically any emergency that may take place in a small or midsize company network. Certifications awarded to Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Associate.

To help companies with mixed-platform environments, Progent also provides the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP consultants.

Phone-based support provided by Progent to companies in Columbus include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a wide spectrum of computer technology including system architecture, email solutions, system and process security, UNIX and Windows integration, VMware products for server hardware consolidation and simplified administration, and transitioning from legacy applications to the latest Windows or Linux-based solutions. Progent's group-oriented methodology for resolving network issues promotes quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.

    Progent's UNIX and Linux consultants can provide urgent remote assistance for diagnosing problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • Silicon Graphics IRIX
    Important Linux platforms for which Progent offers expertise include:
    • RedHat
    • SUSE Linux
    • Debian-GNU
    • Slackware Linux

  • Contact a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Columbus OhioThe Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure professionals, and indicates a person's network technology skills at the expert level. CCIEs can deal with even the most difficult problems associated with network planning, integration, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with IOS Software network administration utilities and coming up with alternate approaches or locating software updates. Cisco CCIEs provide exceptional cost-effectiveness since their depth of expertise enables them to resolve even the most intractable problems quickly. In many cases, less seasoned engineers can struggle for many hours or days with identical problems that a CCIE can dispose of in minutes. Few support firms make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers quick telephone contact with a Cisco CCIE so you can get immediate help for complex network issues that are crippling business efficiency but are not within the experience of your ordinary network maintenance group or consultant. Progent's CCIE engineers can communicate with your environment by means of advanced on-line troubleshooting tools to provide quick, secure, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's popular selection of infrastructure appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN products.

  • Authorized Microsoft Windows Experts
    Microsoft Windows Expertise for Columbus OhioProgent's Microsoft-certified remote service professionals can deliver computer system repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help you with a broad variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2019 deployment, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, SharePoint 2016 migration and hybrid integration consulting, SharePoint 2019 planning and deployment, Microsoft Teams configuration help, Skype for Business Server migration consulting, Microsoft Lync Server integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online training, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a broad array of online desktop consulting and support services including Windows 7 migration help, moving to 64-bit desktop software, configuring Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Premier Network Security Engineers
    CISSP Certified Network Security Experts for Columbus OhioProgent's qualified CISSP and ISSAP network security consultants offer a variety of security services that can improve the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help your company to recuperate quickly following a serious breach. Security support services offered by Progent include: in depth security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm assaults; integrating firewalls; establishing secure techniques for off-site and mobile communication; securing your messaging system from spam and DHA attacks; and initiating 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online support to help companies of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small companies frequently request. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these important fields of information technology enables customers to complete critical projects economically and on time. Progent's project-based online consulting services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are designed for small businesses who don't have the budget to build and maintain an internal Help Desk Call Center but who need quick access to a reliable Call Center with professional phone support as well as the technical depth to escalate the most challenging problems to advanced consultants.

    Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk consulting expertise can guide you in establishing an effective new Call Center or improving your current organization, selecting or customizing Call Center application software to handle the unique needs of your corporation, or providing occasional phone support staff to work with your internal Call Center team to deal with unusually busy scenarios such as software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk team of seasoned information technology experts provides your customers in Columbus Ohio quick access to a dependable network service resource with years of background offering telephone-based consulting and remote diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center recognition as a solid contributor to company performance, and Progent's target is to resolve rather than simply track technical issues.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting staff provides phone-based professional consulting expertise and education in key application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft business applications including CRM, Project, Microsoft Office Word, and Microsoft Office Excel. To find out more information concerning Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Apple Mac professionals can nurture the imaginative components of Apple Mac environments by offering phone-based consulting services and training in graphics, audio, and motion video. Progent's consultants offer assistance in a variety of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects such as capturing or digitizing audio/video or integrating an audio/video post production studio.

    Remote Network and Server Monitoring Support
    Progent offers companies in Columbus Ohio online network and server monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so that your IT maintenance is proactive and automated. By exposing possible trouble spots before they cause full-scale emergencies, automated monitoring can minimize inconvenient and expensive information system failures. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that support a variety of platforms.

How Your Columbus Ohio Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote expertise with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.

Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Columbus region

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Indianapolis 3960 Southeastern Avenue
Indianapolis, IN 46204
United States
(317) 800-7667 Indianapolis Network Support Services
Lexington-Fayette Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
United States
(859) 475-0030 Lexington-Fayette Network Support Services
Louisville 1229 S Shelby St
Louisville, KY 40203
United States
(502) 287-0202 Louisville Network Support Services
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
United States
(412) 387-1444 Pittsburgh Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services

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    Progent's Microsoft-certified consulting experts have more than a decade of experience planning, implementing, optimizing and fixing Microsoft SCOM solutions and can provide companies of any size advanced online or onsite consulting support for SCOM 2012. Progent can assist you to design an architecture for SCOM 2012 servers that provides the responsiveness and availability required to watch over your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs according to industry best practices for monitoring network infrastructure as well as Microsoft and 3rd-party apps and services. In addition, Progent can provide fast remote or onsite troubleshooting to help you to fix critical issues uncovered by SCOM 2012.

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    Upgrading Exchange 2000

    Progent is one of the most qualified IT consulting firms for designing email and messaging systems powered by Exchange 2000 Server. Progent is skilled in helping small companies get all the advantages of Microsoft Exchange 2000 under typical scenarios such as upgrading from Microsoft Exchange 5.5, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server management.

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    Microsoft Systems Management Server offers added capability for change and configuration management of Windows-powered networks via introducing Feature Packs. Feature Packs lower the net administrative expense of managing and deploying software by making it easier to copy system images, control mobile computers, and operate management utilities. In addition to alerting you about ways to save management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can help you prepare and implement IT tasks involving areas that Feature Packs are designed to make more efficient. Progent's adoption and update services can minimize cost and eliminate business disruption as you move to the latest operating systems and applications. Progent's wireless engineers can help you define sensible processes and standards to manage PDAs and smart mobile communication devices so your mobile workforce stays efficient and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to develop a security strategy that includes policies, processes and IT products to keep your IT computer system protected.

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    Exchange Server 2013 includes major improvements to the functionality of its predecessor Exchange Server 2010 and delivers powerful new features plus a revamped structure. These enhancements favorably impact vital areas such as manageability, availability, security, operational costs, teamwork, scalability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you evaluate the possible business benefits of upgrading to Microsoft Exchange 2013, create a cost-effective validation and rollout strategy, and train your IT team to manage your Exchange Server 2013 solution. Progent also offers affordable online consulting and management services for Exchange 2013.

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    Progentís Microsoft certified professionals can offer small and medium size companies advanced Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that opens the door to the speedy creation of enterprise-class business programs that offer your company a competitive edge. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the corporate firewall. In addition to offering consulting, support and problem solving services, Progentís SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your information system. Progent can also help you upgrade from older editions of SQL Server to Microsoft SQL Server 2005.

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    Progent's Microsoft-certified consultants can help you rationalize the economic justification for implementing Microsoft SharePoint Server 2007, consult with you on the appropriate version of SharePoint Portal Server for your circumstances, provide configuration and integration services, help you to set up MS SQL Server as a back-end database manager, optimize your network infrastructure, integrate your off-the-shelf and custom application programs to work with SharePoint Portal Server 2007, develop a comprehensive security strategy that incorporates portal technology, and provide troubleshooting and Help Desk services.

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    Microsoft supports transparent hybrid networks that combine Microsoft 365 and local Exchange deployments. This allows you to have specific mailboxes hosted on your on-premises datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consulting team can help you with any phase of planning, integrating and troubleshooting your hybrid Exchange network. Progent's Exchange consultants can provide occasional expertise to help you resolve stubborn technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange solution is completed on schedule and within budget.

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    Dynamics GP 2010 accounting software is a full-featured business management and analytics solution that unifies information and processes across your company, interfaces easily with other applications, and brings together employees, clients and vendors unrestricted by time or location. Designed for small to mid-size companies, Dynamics GP 2010 and Dynamics GP Release 10.0 provide capability for accounting, management reporting, project management, inventory and order control, eCommerce, human resource management, CRM, field service, manufacturing, retail, and web-based business services. Progent can show you how to set up and manage a reliable, protected server and communications infrastructure to support Microsoft Dynamics Great Plains, and can give you access to experienced Great Plains professionals to help your business exploit the full potential of Dynamics GP 2010.

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    Progent is among the most qualified network consulting firms for integrating email and messaging solutions powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size businesses derive all the advantages of Microsoft Exchange Server 2000 for typical scenarios such as updating from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 Server support.

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    Progent's proven ransomware recovery experts can assist your business to rebuild a network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.

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    Progent's Experts Group offers consulting in key technologies that include Macintosh integration and programs; Expertise for Linux, UNIX, and Sun systems; MRP, Enterprise Resource Planning, or Customer Relationship Management expertise; Mission-critical and specialized program help; CIO, management information analyst, and project logistics services; Special applications design and integration; Web, electronic business, Electronic Data Interchange, and customer information portal design and integration; DBM management and performance help; Management information expertise; and Telecommunications systems support.

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    Progent provides customers access to consultants who have been awarded some of the IT industry's most prized certifications. Progent believes that customers deserve to know that their IT service professionals have accredited training plus broad practical field experience so that Progent's clients can use Progent's service with trust. In many cases, vendor credentials like the Cisco Certified Internetwork Experts confers priority for substantially superior vendor help than is available to uncertified service providers, allowing Progent to offer customers a better level of IT support. In other cases, recognized credentials such as CISSP or ISSEP for IT security can help corporate customers to demonstrate compliance with regulatory requirements by using the assistance of recognized IT experts.

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    Progent's Microsoft-certified consulting experts have over 10 years of background designing, deploying, enhancing and repairing SCOM solutions and can provide companies of any size advanced remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can help your company to design a topology for SCOM 2012 servers that provides the responsiveness and availability required to watch over your datacenter effectively, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and set up Microsoft SCOM 2012 management packs according to leading practices for monitoring network infrastructure as well as both Microsoft and 3rd-party apps and services. Also, Progent can deliver fast online or on-premises technical support to help you to fix serious issues detected by SCOM 2012.

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    Cisco's Firepower NGFWs Firewalls deliver a major performance improvement compared to Cisco's popular ASA 5500-X firewalls and offer unified control of modern cybersecurity features such as application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE firewall consultants can assist you to plan and execute an efficient migration to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's cloud-based services to create and centrally manage network environments that span local offices, data centers, and cloud resources.

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    Progent's CISSP-premier network security experts can help organizations of all sizes with any aspect of information system security. Progent can help implement cost-effective cybersecurity systems that guard a small office against modern malware attacks or Progent can design, configure, and manage a comprehensive security environment for hybrid enterprise networks that support onsite, remote, and mobile users accessing IT resources distributed across multiple physical datacenters and public and private clouds.

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    Progent can assist you in any facet of your upgrade to Exchange 2019 such as deploying Windows Server 2019 for hosting Exchange; planning HA system topology for an on-premises, cloud-based or hybrid deployment; moving mailboxes; designing and implementing Hyper-V virtualization; setting up hardware load balancing; configuring DAG groups with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365 and setting up Outlook.

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  • Exchange 2013 Compliance Support and Integration
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    Microsoft Exchange 2013 includes major enhancements to the functionality of its predecessor Microsoft Exchange 2010 and introduces powerful new features plus a redesigned structure. These improvements affect key facets of IT including ease of administration, availability, security and compliance, cost of ownership, teamwork, scalability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can help you evaluate the potential business benefits of migrating to Microsoft Exchange 2013, design a cost-effective validation and rollout plan, and train your IT team to manage your Exchange Server 2013 environment. Progent also offers ongoing remote consulting and management services for Exchange 2013.

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    Progent can assist your company to design and implement an efficient migration from a Solaris-based information environment to a network powered by Microsoft Windows and capable of supporting Microsoft's popular office productivity suites, business applications, and developer tools. Progent's Solaris, Windows and Cisco consultants and software development specialists can help you guard your information and minimize productivity discontinuity by designing an efficient migration plan that protects your existing assets in Solaris software and technology. UNIX-to-Windows migration support expertise offered by Progent include analysis of current environment, transition planning and validation, MS Exchange migration support, data and application software migration, and server and mass storage transition and consolidation.

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