For small companies located in Columbus Ohio, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote support to businesses in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the services of CISA and CISSP-certified security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's remote support engineers represent exceptional value due to the fact that they are equipped with the practical experience and the advanced technology to solve most information system issues quickly. Efficient support reduces immediate costs because service calls take up a smaller number of chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits additionally with incidental costs by reducing or avoiding system downtime and related losses due to business discontinuity, upset clients, idle workers, and distracted executives.
Progent's pricing policy for online help is structured to get the most out of your IT service dollar. Progent bills per minute for telephone-based assistance, so you pay only for the support that you receive. Unlike typical remote support organizations, Progent requires no startup fee or minimum job duration. Progent's one-minute granularity and simple policy for billing do away with situations where quick repairs somehow turn into large bills. Progent's skill at disposing of problems quickly translates into your business saving cash.
Progent's Remote Service Tools
Through years of experience, Progent has developed an arsenal of optimized tools and proven processes that permit the maximum degree of effectiveness for online consulting and repair for small company information systems. Progent provides protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's Technical Response Center to communicate with your environment without breaching system security.
Progent's powerful customer support reporting application keeps extensive documentation for the service that Progent's customers have received. Progent's staff consultants have access to the details of support provided to each Progent customer by every consultant. This database of anomalies and responses is organized as a quickly accessible proprietary database that permits Progent's online technical experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and working relationships with important technology companies including Cisco and Microsoft make available other massive technical databases and permit fast access to manufacturers' internal product engineers so Progent's online service experts can arrive at the most efficient solutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Columbus Ohio or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Urgent Support.
Online Support Services Available from Progent
Progent's remote network support engineers possess certified skills in a comprehensive set of products and technologies. This breadth of capability permits Progent's consultants to address virtually any problem likely to take place in a small company information system. Credentials held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To help clients with multi-platform networks, Progent also offers the services of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote technical support services Offered by Progent to clients in Columbus include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide range of computer technology such as system architecture, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server economization and easy management, and transitioning from legacy applications to current MS Windows or Linux-powered environments. Progent's group-based methodology for resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance for resolving problems within UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for network infrastructure engineers, and certifies an individual's technical knowledge at the master level. Cisco CCIEs know how to resolve even the most complex challenges associated with network infrastructure design, deployment, management, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS Software network management tools and developing alternate approaches or identifying software updates. Cisco CCIEs represent an excellent cost-effectiveness because their deep experience enables them to fix even the most difficult problems rapidly. In typical instances, less qualified service providers can wrestle for hours or even days with identical problems that a CCIE can dispose of in a few minutes.
Few consulting providers make Cisco CCIEs available to assist small and medium sized companies. Progent offers quick phone contact with a CCIE so you can receive urgent help for severe network problems that are impacting worker efficiency but are outside the scope of your ordinary IT service resources. Progent's CCIE engineers can tie into your computer system via sophisticated on-line troubleshooting technology in order to perform efficient, safe, and economical analysis and remediation.
Progent's CCIEs offer consulting for the complete line of Cisco's market leading family of connectivity products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote support engineers can provide computer system troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of consulting engineers who can help you with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint 2019 planning and configuration, Microsoft Teams integration, Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full range of remote desktop support and troubleshooting services including Windows 7 migration, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a range of security services that can enhance the immunity of your UNIX/Linux, Solaris, Mac or Windows network against assaults or help your business to clean up quickly following a serious breach. Security consulting services offered by Progent include: comprehensive security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm attacks; setting up firewalls; designing safe mechanisms for remote and mobile communication; protecting your messaging system from viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help companies of any size integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that utilize physical IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small companies often request. Progent's charges for ongoing consulting projects are set according to the qualifications of the consultants required. Progent's background in these special fields of information technology enables customers to execute critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your Columbus Ohio Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Call Center support programs for small and midsize organizations with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Call Center services are intended for smaller companies who lack the resources to support an internal Call Center but who want fast communication with an efficient Call Center with professional telephone support plus the in-depth expertise to escalate the most challenging problems to advanced consultants.
Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation tool for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Call Center or revamping your current one, selecting or customizing Call Center software to address the particular needs of your corporation, or adding temporary online staff to reinforce your in-house Call Center team during demanding events like software transitions, mass upgrades, or installing new applications.
Progent's Call Center team of seasoned network consultants gives your computer users in Columbus Ohio instant communication with an effective support group with years of experience delivering telephone-based support and remote diagnostics for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center recognition as a solid driver of business productivity, and Progent's aim is to resolve and not simply record technical problems.
Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting Group provides online advanced engineering expertise and training in key application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for familiar Microsoft applications including CRM, MS Project, Word, and Office Excel. To find out additional information on Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac consultants can promote the creative elements of Apple Mac environments by providing phone-based help services and training in imaging, sound, and video. Progent's support professionals can provide help in a range of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific jobs such as scanning or digitizing audio or video or configuring an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide businesses in Columbus Ohio remote computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your environment so your network support is proactive and automated. By detecting possible issues before they grow into crashes, automated monitoring can avoid disruptive and costly service failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems based on a combination of operating systems.
To contact Progent about urgent online help with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent.
Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.
Progent locations in Columbus region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services