For small companies in Columbus Ohio, Progent offers help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the services of CISSP-accredited security engineers to help with high-level security design and disaster recovery preparedness.
Progent's online technical support services offer exceptional leverage because they have the real-world experience and the advanced technology to resolve the majority of network problems quickly. Efficient support reduces immediate costs because solutions require a smaller number of chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization saves even more with indirect costs by reducing or eliminating system outages and associated costs resulting from business disruption, upset clients, unproductive employees, and de-focused executives.
Progent's billing model for online help is structured to maximize the impact of your IT service dollar. Progent charges by the minute for phone consulting, so you are billed exclusively for the services that you actually get. In contrast to typical remote service companies, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and simple policy for billing save you from situations where fast repairs manage to turn into substantial invoices. Progent's skill at handling problems efficiently translates into your company conserving money.
Progent's Online Service Technologies
Through years of experience, Progent has refined an array of customized tools and field-tested processes which ensure the highest level of effectiveness for remote technical support and troubleshooting for small and midsize company IT systems. Progent offers protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology enables the consultants of Progent's remote service group to communicate with your computer system without breaching corporate security.
Progent's powerful service database application stores thorough documentation describing all service that Progent's customers have received. Progent's team service personnel have access to the records of support rendered to each Progent client by any Progent consultant. This archive of problems and responses is structured as a quickly searchable internal knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft make available other vast technical databases and permit priority access to vendors' in-house support staff with the result that Progent's remote service experts can determine optimal resolutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Columbus Ohio or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.
Online Technical Support Services Offered Progent
Progent's remote support professionals offer certified skills in a comprehensive array of disciplines. This wide range of technical skills enables Progent's engineers to resolve virtually any problem that may occur in a small business network. Certifications held by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To provide assistance to companies with mixed-operating system environments, Progent also provides access to engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote services available from Progent to companies in Columbus include:
Special Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a wide range of computer technology such as network infrastructure, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware consolidation and easy administration, and transitioning from older applications to the latest Microsoft Windows or Linux-powered solutions. Progent's team-based approach to resolving technical problems promotes quick escalation, if necessary, to consultants with appropriate experience to handle complex situations. This accelerates repair of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent remote assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network engineers, and indicates an individual's networking knowledge at the master level. CCIEs know how to resolve the most intractable challenges surrounding network infrastructure design, installation, maintenance, protection, and repair. CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS network administration utilities and coming up with alternate approaches or locating software updates. Cisco CCIEs offer excellent cost-effectiveness because their depth of expertise allows them to solve the most difficult problems quickly. In typical instances, less seasoned engineers can struggle for hours or even days with the same problems that a CCIE can resolve in minutes.
Few consulting organizations make CCIEs accessible to help small and medium sized companies. Progent can provide fast phone contact with a Cisco authorized CCIE so you can get immediate assistance for complex network infrastructure issues that are lowering business productivity but are outside the experience of your regular IT maintenance personnel. Progent's Cisco-qualified CCIE engineers can connect to your network by means of the latest on-line troubleshooting tools in order to provide quick, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling family of infrastructure devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.
Authorized MS Windows Support
Progent's Microsoft-certified remote service professionals can deliver computer system repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can help you with a wide variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2016 migration consulting,
SharePoint 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of remote desktop support and troubleshooting services including Microsoft Windows 7 migration help, moving to 64-bit workstation applications, integrating Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's certified CISM and CISSP security consultants can provide a variety of security solutions that can strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help you to recuperate quickly following a serious penetration. Security support services offered by Progent cover in depth security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious attacks; integrating firewalls; establishing secure techniques for remote and mobile access; securing your messaging system against viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting support to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine local IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience providing advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent offers the services of seasoned remote consulting experts for special IT projects that small companies frequently need. Billing rates for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology enables customers to execute major projects within budget and on time. Progent's special remote consulting solutions include:
How Your Columbus Ohio Business Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk Call Center support alternatives for small companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk support services are well suited for smaller businesses who lack the money or time to create an internal Call Center but who require quick access to an effective Help Desk Call Center with professional telephone support plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís shared Help Desk services allow your business to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can assist you in building an effective new Help Desk or enhancing your existing one, selecting or customizing Help Desk Call Center application software to meet the unique demands of your business, or providing temporary phone support personnel to work with your existing Call Center resources to deal with demanding scenarios such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Call Center team of seasoned information technology professionals offers your computer users in Columbus Ohio immediate contact with a dependable network service group with substantial experience providing phone support and online diagnostics for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center recognition as a major contributor to business productivity, and Progent's intent is to fix and not simply record network issues.
Applications Services: Training, Customization, and Integration
Progent's Applications Experts Team can supply online and in-depth engineering support and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and training for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Word, and MS Excel. To find out additional information about Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac consultants can support the imaginative facets of Macintosh systems by offering phone-based help support and training in graphics, sound, and video. Progent's consultants offer help in a large selection of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Columbus Ohio remote network and server monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent for your business so your computer maintenance is proactive rather than reactive. By anticipating looming trouble spots before they grow into full-scale emergencies, automated monitoring can avoid stressful and costly network crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks based on a mix of platforms.
To contact Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent.
Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.
Progent locations in Columbus region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services