For small businesses located in Columbus or anywhere in the state of Ohio, Progent provides help for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's online support services offer exceptional value due to the fact that they have the real-world experience and the sophisticated tools to solve most network issues rapidly. This lowers direct expenses because service calls accumulate a smaller number of chargeable minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization benefits even more with incidental costs by minimizing or eliminating network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing model for remote help is designed to maximize the impact of your IT service dollar. Progent bills by the minute for telephone-based assistance, so you owe just for the support that you actually get. In contrast to many online support companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for billing avoid scenarios where quick solutions manage to end up as big bills. Progent's penchant for solving problems efficiently translates into your company spending less money.
Progent's Online Technical Support Technologies
Over the years, Progent has developed a collection of customized tools and field-tested methodologies that promote the highest degree of efficiency for remote technical support and troubleshooting for small business IT systems. Progent provides protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access allows the experts of Progent's Technical Response Center to link to your company's system without compromising network security.
Progent's advanced technical support reporting system stores extensive histories for all service that Progent's customers have been provided. Progent's staff consultants have access to the specifics of support provided to each Progent client by any Progent engineer. This history of problems and fixes is stored as an easily accessible support database that permits Progent's online support professionals to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft make available additional vast technical databases and allow priority response from vendors' internal support staff with the result that Progent's remote consulting specialists are able to find the best solutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote services in Columbus or anywhere in Ohio or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT support, go to Immediate Emergency Support.
Phone-based Technical Services Provided by Progent
Progent's online consulting engineers offer advanced credentials in an extensive set of disciplines. This broad range of technical skills permits Progent's consultants to handle virtually any crisis that may occur in a small business network. Certifications awarded to Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To help companies with mixed-operating system environments, Progent also offers the services of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online technical support services available from Progent to small businesses in Columbus and throughout the state of Ohio include:
Special Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services address a broad array of information technology including system architecture, email systems, network and process security, UNIX and Windows integration, virtual server technologies for server economization and easy management, and transitioning from legacy systems to current Microsoft Windows or Linux-powered environments. Progent's group-based approach to resolving technical issues enables quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency remote help for analyzing anomalies within UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network professionals, and indicates a consultant's networking knowledge at the master level. CCIEs can deal with even the most difficult issues associated with network design, installation, maintenance, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs provide exceptional cost-effectiveness because their deep expertise permits them to resolve even the most difficult problems rapidly. In common instances, less experienced service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few support firms make Cisco CCIEs available to support small and mid-size businesses. Progent offers fast telephone access to a Cisco authorized CCIE so your company can get urgent help for complex network issues that are crippling worker efficiency but are outside the scope of your regular IT service resources. Progent's Cisco CCIE consultants can tie into your computer system by means of state-of-the-art on-line troubleshooting tools to perform fast, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular selection of connectivity appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN products.
Certified MS Windows Support
Progent's Microsoft-certified online service engineers offer computer system repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help your company with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint 2019 design and integration,
Microsoft Skype for Business migration support, Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of remote desktop consulting and support services including Windows 7 migration support, moving to 64-bit workstation applications, configuring Office 2010, and automating workstation deployment.
CISM and CISSP Premier Network Security Professionals
Progent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of security services to improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or assist you to recuperate rapidly after a damaging breach. Security services offered by Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid cleanup after virus and worm attacks; setting up firewalls; building safe mechanisms for off-site and mobile access; guarding your messaging system against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting support to help businesses of any size connect their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that utilize local IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of seasoned online consulting experts for special IT projects that small businesses often request. Progent's charges for longer-term consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special areas of information technology allows customers to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Columbus Company Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center service options for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small companies who lack the resources to support an in-house Help Desk Call Center but who require fast response from an efficient Help Desk Call Center with proficient telephone support as well as the technical depth to escalate complex trouble tickets to high-level engineers.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading PSA tool for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center consulting services can support you in creating an efficient new Help Desk or enhancing your existing organization, identifying or modifying Help Desk Call Center application software to handle the particular demands of your company, or providing temporary online staff to work with your in-house Help Desk Call Center resources to deal with high-demand situations such as software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of seasoned information technology experts offers your workers in Columbus or anywhere in the state of Ohio rapid contact with a dependable network service resource with extensive experience providing telephone-based consulting and remote repair service for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk recognition as a major enabler of company productivity, and Progent's target is to resolve and not simply annotate IT problems.
Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team offers remote and in-depth consulting expertise and training in key business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, MS Office Word, and MS Office Excel. To learn more concerning Progent's consulting, programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can promote the creative elements of Mac environments by offering phone-based help services and training in graphics, audio, and motion video. Progent's support professionals can provide help in a range of Macintosh applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio or video or putting together an audio/video production studio.
Remote Network Monitoring Services
Progent can provide companies in Columbus, or anywhere in the state of Ohio, remote network monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your environment so that your computer support is proactive rather than reactive. By exposing potential problems before they result in crashes, remote monitoring can minimize inconvenient and expensive network breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or environments based on a variety of platforms.
To contact Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
Columbus Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Columbus Metro Area.
Progent locations in the Columbus Metro Area