For small businesses located in Columbus Ohio, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity problems, as well as the assistance of CISSP-certified security engineers to handle advanced security architecture and business continuity preparedness.
Progent's online technical support engineers offer excellent value because they have the real-world background and the sophisticated technology to resolve the majority of network problems quickly. This reduces direct expenses because service calls take up a smaller number of chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your company benefits even more in indirect costs by reducing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to many online support organizations, Progent asks for no startup charge or minimum fees. Progent's one-minute granularity and simple model for billing avoid situations where speedy. minor repairs somehow turn into major invoices. Progent's skill at disposing of technical issues efficiently results in your company saving cash.
Progent's Remote Technical Support Technologies
Over time, Progent has refined an array of optimized technologies and field-tested processes that promote the maximum degree of effectiveness for online help and repair for small business information systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to access your company's network remotely without compromising network security.
Progent's proprietary technical support reporting application keeps thorough records of the support that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of support delivered to every Progent client by any Progent consultant. This history of issues and fixes is structured as an easily searchable internal database that permits Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves over time. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft permit access to additional vast technical support databases and permit priority access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to come up with the most efficient resolutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone support in Columbus Ohio or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's phone-based consulting experts possess advanced credentials in a comprehensive array of technologies. This wide range of IT skills enables Progent's consultants to manage virtually any problem that may take place in a small or midsize company information system. Credentials awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with multi-platform environments, Progent also offers access to consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical services available from Progent to small businesses in Columbus include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a broad array of information technology such as network infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and easy administration, and migration from older systems to the latest MS Windows or Linux-based solutions. Progent's group-oriented methodology for resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency remote help for resolving problems within UNIX/Linux systems based on popular derivatives of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for networking professionals, and indicates a person's network technology knowledge at the master level. Cisco CCIEs know how to handle even the most intractable issues surrounding network infrastructure design, installation, management, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS Software network management tools and developing workarounds or identifying software updates. CCIEs are an exceptional value because their deep experience enables them to resolve the most complex problems quickly. In typical cases, less experienced engineers can wrestle for hours or even days with identical problems that a Cisco CCIE can fix in a few minutes.
Few support providers make CCIEs accessible to help small and mid-size companies. Progent offers quick phone access to a Cisco authorized CCIE so you can get urgent help for serious network issues that are lowering worker efficiency but are not within the comfort zone of your ordinary IT support group or consultant. Progent's CCIE support experts can communicate with your network via the latest on-line troubleshooting tools in order to perform quick, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's market leading family of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus VPN products.
Certified MS Windows Expertise
Progent's Microsoft-premier online service experts can provide network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can assist you with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams configuration help, Skype for Business Server migration consulting, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a full array of remote PC desktop consulting and support services such as Windows 7 migration, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's certified CISSP and ISSAP network security engineers can provide a variety of system protection services that can improve the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist your business to clean up rapidly following a damaging breach. Security services available from Progent cover in depth network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm attacks; configuring firewalls; designing secure techniques for off-site and mobile access; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help businesses of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that combine physical resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration support services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent can provide the services of seasoned remote consulting experts for contract IT projects that small businesses frequently request. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important fields of information technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Columbus Ohio Business Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Call Center support alternatives for small organizations with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are designed for smaller businesses who lack the resources to build and maintain an internal Call Center but who require fast access to an efficient Help Desk with proficient telephone support plus the technical depth to escalate complex trouble tickets to high-level consultants.
Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting services can assist you in building an effective new Call Center or enhancing your existing organization, evaluating or customizing Help Desk software products to meet the unique needs of your business, or providing occasional online staff to supplement your internal Help Desk Call Center resources to deal with high-demand situations like software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk team of experienced information technology experts gives your customers in Columbus Ohio quick communication with a large network service group with years of background offering telephone-based help and online diagnostics for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk the reputation as a significant driver of business efficiency, and Progent's goal is to solve instead of simply document IT issues.
Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group provides phone-based and in-depth consulting support and training in key application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Word, and Office Excel. To read additional information on Progent's consulting, custom development, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac consultants can promote the creative facets of Apple Mac environments by offering remote help support and education in graphics, sound, and video. Progent's consultants can provide assistance in a range of Macintosh applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific procedures like capturing or digitizing audio or video or building an audio/video post production lab.
Online Network and Server Monitoring Support
Progent offers businesses in Columbus Ohio online computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so that your computer support is proactive and automated. By anticipating emerging issues before they grow into network outages, system monitoring can head off disruptive and costly service failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments based on multiple OS platforms.
To contact Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.
Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.
Progent locations in Columbus region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services