For small businesses located in Columbus Ohio, Progent provides help for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, plus the services of CISSP-certified security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's remote support services represent excellent leverage due to the fact that they are equipped with the practical experience and the sophisticated tools to resolve most network issues rapidly. Efficient support reduces direct expenses because solutions accumulate fewer chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization benefits even more with indirect expenses by reducing or avoiding network downtime and related costs due to business disruption, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for remote support is designed to maximize the impact of your network support investment. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike typical remote support firms, Progent asks for no startup charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where fast solutions somehow turn into major tabs. Progent's penchant for handling technical issues efficiently translates into your company conserving money.
Progent's Online Service Tools
Over time, Progent has developed an array of customized tools and proven processes which promote the highest degree of effectiveness for remote technical support and troubleshooting for small company IT networks. Progent provides protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to communicate with your company's system remotely without breaching system security.
Progent's sophisticated technical support database application keeps extensive records describing the service that Progent's clients have been provided. Progent's authorized service personnel have access to the records of support rendered to each Progent customer by every consultant. This database of anomalies and solutions is organized as a readily searchable support knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and working relationships with important technology companies such as Cisco and Microsoft permit access to additional extensive technical support knowledge bases and allow priority response from manufacturers' in-house engineering staff so Progent's online service specialists are able to determine the best solutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Columbus Ohio or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.
Online Technical Support Services Offered Progent
Progent's phone-based technical service experts offer credentials in a comprehensive set of technologies. This broad scope of capability enables Progent's consultants to manage practically any emergency that may take place in a small or midsize company network. Certifications awarded to Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Associate.
To help companies with mixed-platform environments, Progent also provides the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based support provided by Progent to companies in Columbus include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a wide spectrum of computer technology including system architecture, email solutions, system and process security, UNIX and Windows integration, VMware products for server hardware consolidation and simplified administration, and transitioning from legacy applications to the latest Windows or Linux-based solutions. Progent's group-oriented methodology for resolving network issues promotes quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can provide urgent remote assistance for diagnosing problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure professionals, and indicates a person's network technology skills at the expert level. CCIEs can deal with even the most difficult problems associated with network planning, integration, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with IOS Software network administration utilities and coming up with alternate approaches or locating software updates. Cisco CCIEs provide exceptional cost-effectiveness since their depth of expertise enables them to resolve even the most intractable problems quickly. In many cases, less seasoned engineers can struggle for many hours or days with identical problems that a CCIE can dispose of in minutes.
Few support firms make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers quick telephone contact with a Cisco CCIE so you can get immediate help for complex network issues that are crippling business efficiency but are not within the experience of your ordinary network maintenance group or consultant. Progent's CCIE engineers can communicate with your environment by means of advanced on-line troubleshooting tools to provide quick, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's popular selection of infrastructure appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN products.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote service professionals can deliver computer system repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help you with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and deployment, Microsoft Teams configuration help, Skype for Business Server migration consulting, Microsoft Lync Server integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of online desktop consulting and support services including Windows 7 migration help, moving to 64-bit desktop software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's qualified CISSP and ISSAP network security consultants offer a variety of security services that can improve the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help your company to recuperate quickly following a serious breach. Security support services offered by Progent include: in depth security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm assaults; integrating firewalls; establishing secure techniques for off-site and mobile communication; securing your messaging system from spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support to help companies of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small companies frequently request. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these important fields of information technology enables customers to complete critical projects economically and on time. Progent's project-based online consulting services include:
How Your Columbus Ohio Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are designed for small businesses who don't have the budget to build and maintain an internal Help Desk Call Center but who need quick access to a reliable Call Center with professional phone support as well as the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in establishing an effective new Call Center or improving your current organization, selecting or customizing Call Center application software to handle the unique needs of your corporation, or providing occasional phone support staff to work with your internal Call Center team to deal with unusually busy scenarios such as software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk team of seasoned information technology experts provides your customers in Columbus Ohio quick access to a dependable network service resource with years of background offering telephone-based consulting and remote diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center recognition as a solid contributor to company performance, and Progent's target is to resolve rather than simply track technical issues.
Business Applications Support: Training, Programming, and Integration
Progent's Applications Consulting staff provides phone-based professional consulting expertise and education in key application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft business applications including CRM, Project, Microsoft Office Word, and Microsoft Office Excel. To find out more information concerning Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac professionals can nurture the imaginative components of Apple Mac environments by offering phone-based consulting services and training in graphics, audio, and motion video. Progent's consultants offer assistance in a variety of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects such as capturing or digitizing audio/video or integrating an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Columbus Ohio online network and server monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so that your IT maintenance is proactive and automated. By exposing possible trouble spots before they cause full-scale emergencies, automated monitoring can minimize inconvenient and expensive information system failures. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that support a variety of platforms.
To get in touch with Progent about emergency remote expertise with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.
Progent locations in Columbus region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services