For small and midsize companies located in Columbus Ohio, Progent offers help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex connectivity problems, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and disaster recovery planning.
Progent's remote support engineers represent excellent value because they have the practical experience and the sophisticated technology to resolve most information system issues quickly. Efficient support reduces direct costs because solutions require a smaller number of chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your company benefits additionally with indirect costs by reducing or eliminating system downtime and related losses resulting from business disruption, upset clients, idle employees, and de-focused management.
Progent's billing model for remote support is designed to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to many online service companies, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing eliminate situations where fast fixes manage to turn into major invoices. Progent's skill at handling technical issues efficiently results in your company saving cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned a collection of optimized tools and field-proven methodologies that allow the highest degree of efficiency for online engineering help and repair for small and midsize business IT systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology permits the engineers of Progent's remote service group to access your network remotely without breaching system security.
Progent's sophisticated service database system includes thorough documentation describing the support that Progent's customers have received. Progent's authorized engineers have the benefit of the details of assistance rendered to every client by any consultant. This database of issues and fixes is structured as a conveniently accessible support database that permits Progent's online support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with important technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit fast access to manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to determine optimal solutions promptly.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone support in Columbus Ohio or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Urgent Support.
Phone-based Technical Support Services Provided by Progent
Progent's remote technical service experts have certified skills in an extensive array of disciplines. This broad range of capability enables Progent's consultants to address virtually any emergency that may crop up in a small or midsize business information system. Certificates held by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.
To support businesses with mixed-operating system networks, Progent also offers the support of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Remote technical services provided by Progent to companies in Columbus include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide array of computer technology including system architecture, messaging systems, system and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware consolidation and easy administration, and migration from older applications to the latest Windows or Linux-based solutions. Progent's team-based approach to solving network issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can offer urgent phone-based help for resolving anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure professionals, and indicates a consultant's networking skills at the master level. CCIEs know how to resolve the most intractable challenges associated with network design, installation, management, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs are an exceptional value since their depth of experience enables them to solve even the most difficult problems rapidly. In typical cases, less seasoned service providers can struggle for hours or even days with the same tasks that a Cisco CCIE can resolve in minutes.
Few support providers make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can get urgent help for severe network issues that are crippling worker efficiency but are not within the comfort zone of your regular network support resources. Progent's Cisco CCIE engineers can tie into your environment using advanced on-line support technology to perform fast, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's popular family of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN products.
Authorized Windows Experts
Progent's Microsoft-expert remote service experts can provide network repair and IT help for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can help your company with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint 2019 design and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Lync Server management and Microsoft Communications Server upgrade, Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of online PC desktop support services such as Windows 7 integration, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier Network Security Consultants
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services that can enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help your business to recuperate rapidly following a damaging penetration. Security services offered by Progent cover thorough security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious assaults; installing firewalls; building safe architectures for off-site and mobile connectivity; securing your email infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert online support services to help businesses of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that utilize on-premises resources as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud integration support services that include Microsoft 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent offers the services of seasoned remote consulting experts for contract IT projects that small companies frequently request. Progent's rates for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these important fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's special remote engineering services include:
How Your Columbus Ohio Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Call Center service options for small and midsize companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Call Center support services are well suited for small businesses who lack the budget to assemble and manage an in-house Call Center but who require fast access to an efficient Help Desk with professional telephone support plus the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the top professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk consulting expertise can support you in creating an efficient new Help Desk or improving your existing one, identifying or customizing Help Desk software to meet the particular demands of your business, or adding temporary phone support personnel to supplement your in-house Call Center resources to deal with high-demand scenarios like software migrations, mass upgrades, or installing new applications.
Progent's Help Desk staff of seasoned information technology experts gives your workers in Columbus Ohio rapid access to an effective network service resource with extensive background providing telephone-based consulting and online troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center perception as a major driver of business performance, and Progent's intent is to fix instead of simply annotate network issues.
Applications Support: Training, Programming, and Integration
Progent's Applications Consulting Team offers remote professional consulting support and education in special application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, customization, and training for Microsoft applications including CRM, Office Project, Word, and Microsoft Office Excel. To learn additional information about Progent's expertise, custom programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac experts can support the artistic aspect of Mac computing by delivering remote consulting services and education in imaging, audio, and video. Progent's consultants offer assistance in a large selection of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special jobs such as capturing or digitizing audio or video or configuring an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Columbus Ohio remote computer system monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so that your computer support is proactive and automated. By uncovering possible problems before they cause network outages, proactive monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments that support a variety of platforms.
To contact Progent about emergency online support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.
Progent locations in Columbus region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services