For small and midsize companies in Columbus or anywhere in the state of Ohio, Progent offers help for computer systems powered by UNIX or Linux or for environments that include a combination of UNIX and Microsoft platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISA and CISM-accredited security engineers to help with high-level security architecture and business continuity planning.
Progent's remote support services represent exceptional leverage because they have the practical experience and the advanced technology to resolve most information system problems rapidly. This lowers direct expenses because solutions take up a smaller number of chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally in incidental expenses by reducing or eliminating system outages and related costs resulting from business disruption, disgruntled clients, idle workers, and distracted executives.
Progent's billing model for remote support is designed to maximize the impact of your IT service investment. Progent bills per minute for phone assistance, so you are billed just for the services that you receive. Unlike many online service companies, Progent requires no service activation charge or minimum payments. Progent's one-minute granularity and clean model for pricing prevent situations where fast repairs manage to end up as major bills. Progent's skill at handling problems quickly translates into your company saving cash.
Progent's Remote Service Technologies
Over time, Progent has fine tuned a set of optimized technologies and proven processes that ensure the highest level of efficiency for online help and troubleshooting for small business IT systems. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology permits the staff of Progent's remote service group to interface to your company's network remotely without breaching corporate security.
Progent's proprietary customer support database system stores detailed documentation for the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of all help delivered to every client by any Progent consultant. This archive of trouble tickets and solutions is structured as a conveniently exploitable proprietary knowledge base that allows Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft make available additional extensive support databases and allow quick access to manufacturers' in-house product engineers so Progent's remote consulting specialists are able to arrive at the best solutions promptly.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone support in Columbus or anywhere in Ohio or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT support, visit Immediate Urgent Support.
Phone-based Network Support Services Offered Progent
Progent's phone-based consulting experts offer advanced credentials in an extensive set of technologies. This broad range of technical skills permits Progent's consultants to address practically any emergency that may take place in a small business network. Certifications awarded to Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To help businesses with multi-OS environments, Progent also provides the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online technical services available from Progent to clients in Columbus and anywhere in the state of Ohio include:
Additional Support Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a broad range of information technology including network architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server consolidation and easy administration, and migration from legacy applications to current Windows or Linux-based solutions. Progent's group-oriented approach to solving network issues promotes quick escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency online help for analyzing anomalies affecting UNIX/Linux networks based on popular variants of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure engineers, and validates a person's networking skills at the master level. Cisco qualified CCIEs can handle even the most difficult problems encountered in network infrastructure planning, deployment, administration, security, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS network management utilities and developing workarounds or identifying program updates. Cisco CCIEs provide excellent value since their deep experience allows them to fix even the most complex problems quickly. In typical instances, less qualified engineers can wrestle for many hours or days with identical tasks that a CCIE can dispose of in minutes.
Few consulting firms make CCIEs available to help small and medium sized businesses. Progent offers quick phone contact with a Cisco authorized CCIE so your company can get immediate assistance for serious network infrastructure issues that are crippling business efficiency but are beyond the experience of your regular network support resources. Progent's Cisco CCIE engineers can connect to your environment via state-of-the-art on-line troubleshooting tools to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling family of infrastructure devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online support experts can deliver network troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a broad range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and deployment,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of online desktop support including Windows 7 migration help, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier Network Security Specialists
Progent's accredited CISM and CISSP network security consultants can provide a variety of system protection services to bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help your company to recuperate rapidly following a damaging breach. Security services offered by Progent cover in depth network security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; setting up firewalls; building safe mechanisms for off-site and mobile communication; securing your messaging system against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting to help companies of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that combine physical IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small companies often request. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these important areas of information technology allows customers to complete major projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Columbus Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Call Center service offerings for small businesses with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Call Center support services are a convenient solution for smaller businesses who don't have the money or time to support an in-house Help Desk but who need quick response from a reliable Help Desk Call Center with proficient phone assistance plus the available expertise to escalate complex tasks to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution based on the leading PSA platform for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center consulting services can assist you in creating an effective new Help Desk Call Center or enhancing your existing organization, identifying or customizing Help Desk software to handle the special requirements of your company, or providing occasional phone support personnel to supplement your existing Call Center resources to deal with unusually busy situations such as software migrations, major updates, or installing new applications.
Progent's Help Desk Call Center team of veteran network experts offers your computer users in Columbus or anywhere in the state of Ohio quick access to an efficient support resource with years of background delivering telephone-based help and online repair service for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk perception as a significant contributor to company success, and Progent's target is to resolve instead of just annotate technical problems.
Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting Team can supply online professional consulting support and training in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, MS Office Word, and MS Office Excel. For additional information concerning Progent's expertise, customization, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac experts can promote the creative aspect of Macintosh systems by providing remote consulting services and training in graphics, audio, and motion video. Progent's support professionals can provide assistance in a range of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common projects like scanning or digitizing audio/video or building an audio/video production lab.
Online Network Monitoring Services
Progent can provide companies in Columbus, or anywhere in the state of Ohio, remote network and server monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so your IT support is proactive rather than reactive. By spotting emerging issues before they result in full-scale emergencies, remote monitoring can avoid inconvenient and expensive information system crises. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments powered by a mix of platforms.
To contact Progent about urgent online support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent.
Columbus Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Columbus Metro Area.
Progent locations in the Columbus Metro Area