For small and midsize companies located in Columbus or anywhere in Ohio, Progent offers support for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE engineers for complex connectivity issues, as well as the assistance of CISA and CISSP-accredited security engineers to help with advanced security architecture and disaster recovery planning.
Progent's remote technical support services represent exceptional leverage because they have the real-world background and the sophisticated technology to solve the majority of information system problems rapidly. Efficient support lowers direct expenses because solutions accumulate a smaller number of chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your company benefits additionally in incidental costs by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, upset clients, unproductive workers, and distracted management.
Progent's billing model for remote help is designed to maximize the impact of your IT service dollar. Progent charges per minute for phone assistance, so you are invoiced just for the support that you receive. Unlike typical online support organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for billing do away with scenarios where speedy. minor solutions somehow turn into substantial tabs. Progent's skill at solving technical issues efficiently translates into your company spending less money.
Progent's Remote Support Tools
Over the years, Progent has refined an array of customized tools and field-proven methodologies which ensure the highest degree of effectiveness for remote technical support and troubleshooting for small and midsize business IT systems. Progent provides protected Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access enables the engineers of Progent's Technical Response Center to link to your company's computer system remotely without compromising system security.
Progent's proprietary technical support reporting system keeps thorough records for all support that Progent's clients have received. Progent's staff consultants have access to the specifics of support rendered to every customer by every consultant. This history of issues and responses is structured as a conveniently retrievable proprietary database that allows Progent's online technical professionals to share their experiences with the whole team to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and allow quick access to vendors' internal support staff with the result that Progent's online service experts are able to come up with the best resolutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote services in Columbus or anywhere in Ohio or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Urgent Support.
Phone-based Technical Services Offered Progent
Progent's remote network support professionals have certified skills in a comprehensive set of technologies. This wide range of IT skills allows Progent's consultants to resolve virtually any crisis likely to crop up in a small or midsize company network. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To help customers with mixed-operating system networks, Progent also provides the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based support services Offered by Progent to companies in Columbus and anywhere in the state of Ohio include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad array of computer technology including system architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and easy management, and transitioning from older applications to current Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for solving network issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent phone-based help for diagnosing anomalies within UNIX/Linux networks powered by popular derivatives of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Operating System
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking consultants, and indicates an individual's technical skills at the master level. CCIEs can resolve even the most difficult problems encountered in network design, installation, maintenance, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with IOS network management utilities and developing alternate approaches or identifying software updates. CCIEs are an exceptional value since their broad expertise permits them to resolve even the most intractable problems rapidly. In many cases, less qualified consultants can struggle for many hours or days with the same problems that a Cisco CCIE can resolve in a few minutes.
Few support providers make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers fast phone contact with a Cisco authorized CCIE so you can receive urgent assistance for severe network infrastructure issues that are impacting business productivity but are not within the experience of your regular network service providers. Progent's CCIE support experts can tie into your network using sophisticated remote support technology in order to provide efficient, safe, and economical diagnosis and remediation.
Progent's CCIEs offer expertise in all of Cisco's popular family of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN solutions.
Certified MS Windows Expertise
Progent's Microsoft-premier online service engineers offer network problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2013 design,
Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full array of online desktop consulting and support services such as Windows 7 integration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's accredited CISM and CISSP security consultants can provide a range of security solutions that can improve the defenses of your UNIX, Linux, Solaris, Mac or Windows network against internal or external threats or assist you to recuperate rapidly following a serious penetration. Security solutions available from Progent cover comprehensive network security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; quick cleanup after malicious attacks; configuring firewalls; designing safe mechanisms for remote and mobile communication; securing your messaging infrastructure against viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support services to help organizations of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that utilize local resources along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent can provide the skills of world-class online consulting experts for special projects that small businesses frequently need. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these important areas of information technology enables customers to complete major projects economically and on time. Progent's special online engineering services include:
How Your Columbus Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Help Desk service options for small organizations with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are well suited for small companies who lack the money or time to build and maintain an in-house Call Center but who need fast access to an efficient Help Desk Call Center with professional telephone support as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for larger businesses and operates as a transparent supplement to your established Helpdesk organization. Progent's Virtual Call Center can act as an escalation alternative to handle the toughest network challenges, or be ready in overflow situations when your ordinary resources are too busy.
Progent's Call Center consulting expertise can assist you in creating an effective new Call Center or revamping your existing organization, selecting or modifying Help Desk Call Center software to handle the special demands of your business, or adding occasional online personnel to work with your in-house Call Center group to deal with demanding situations such as software migrations, mass upgrades, or installing new applications.
Progent's Help Desk Call Center staff of veteran information technology professionals gives your workers in Columbus or anywhere in the state of Ohio rapid contact with a large network service group with substantial background providing telephone-based consulting and online diagnostics for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center the reputation as a key contributor to business productivity, and Progent's aim is to solve instead of simply report technical problems.
Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting Group provides phone-based advanced engineering support and education in specific application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for popular Microsoft applications including CRM, MS Project, MS Word, and Microsoft Excel. To read more concerning Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac experts can nurture the artistic components of Mac computing by delivering phone-based consulting services and education in imaging, sound, and video. Progent's support professionals offer assistance in a variety of Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common jobs like capturing or digitizing audio or video or integrating an audio/video production lab.
Online Network and Server Monitoring Support
Progent can provide businesses in Columbus, or anywhere in the state of Ohio, online computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so your IT support is proactive and automated. By exposing looming trouble spots before they result in network outages, proactive monitoring can minimize disruptive and costly service breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that incorporate a combination of platforms.
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
Columbus Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Columbus Metro Area.
Progent locations in the Columbus Metro Area