For small and midsize businesses in Columbus Ohio, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the United States. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for complex infrastructure problems, plus the services of CISA and CISM-certified security engineers to help with advanced security design and disaster recovery preparedness.
Progent's remote support engineers offer exceptional value because they are equipped with the real-world background and the advanced tools to resolve the majority of network problems quickly. This lowers direct expenses because solutions require a smaller number of billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally in indirect costs by reducing or avoiding network outages and related costs resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives.
Progent's billing model for remote support is structured to get the most out of your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are charged just for the services that you actually get. In contrast to many online service organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing prevent scenarios where speedy. minor repairs somehow turn into major bills. Progent's penchant for handling technical issues quickly translates into your business conserving money.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned a collection of optimized tools and proven methodologies that allow the highest level of effectiveness for remote consulting and repair for small business computer networks. Progent provides secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity enables the engineers of Progent's remote service group to connect to your environment remotely without compromising corporate security.
Progent's proprietary customer support reporting application keeps detailed histories for the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of services delivered to every customer by any engineer. This history of anomalies and fixes is organized as a readily retrievable proprietary database that enables Progent's online support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit quick response from vendors' internal product engineers with the result that Progent's remote service experts can find the most efficient solutions promptly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Columbus Ohio or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network help, go to Immediate Urgent Support.
Remote Support Services Provided by Progent
Progent's phone-based network support experts offer certified skills in an extensive array of technologies. This broad scope of capability enables Progent's consultants to handle virtually any crisis that may take place in a small or midsize business network. Certifications held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To support companies with multi-OS environments, Progent also provides access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services Offered by Progent to clients in Columbus include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services address a wide range of information technology such as network architecture, email systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and simplified management, and migration from older applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving network issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can offer emergency online assistance for resolving problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking consultants, and certifies an individual's technical skills at the master level. CCIEs know how to handle the most stubborn problems associated with network infrastructure planning, deployment, management, protection, and problem solving. CCIEs operate closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management tools and coming up with alternate approaches or locating software patches. Cisco CCIEs represent an excellent cost-effectiveness because their broad experience permits them to solve even the most intractable problems quickly. In common cases, less qualified service providers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes.
Few consulting organizations make Cisco CCIEs accessible to assist small and medium sized businesses. Progent offers quick phone access to a Cisco-qualified CCIE so you can receive timely assistance for complex network problems that are lowering worker productivity but are not within the scope of your regular IT service group or consultant. Progent's Cisco-qualified CCIE consultants can connect to your network by means of the latest on-line support tools in order to perform efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular family of infrastructure products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, as well as VPN solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote service engineers offer network troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can help you with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and configuration, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of remote PC desktop consulting and support services including Windows 7 integration, upgrading to 64-bit workstation software, configuring Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier Network Security Consultants
Progent's accredited CISM and CISSP security engineers offer a variety of system protection services to strengthen the protection of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your business to clean up quickly after a damaging breach. Security support services offered by Progent include: in depth security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; setting up firewalls; establishing safe mechanisms for remote and mobile connectivity; securing your email infrastructure against viruses, spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support to help businesses of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent can provide the skills of seasoned remote consulting experts for contract projects that small companies often request. Billing rates for longer-term consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables customers to execute major initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Columbus Ohio Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Call Center service options for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk services are well suited for small organizations who don't have the resources to assemble and manage an in-house Call Center but who need fast response from an efficient Help Desk Call Center with proficient telephone support plus the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the top professional services automation tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center consulting support can assist you in establishing an efficient new Call Center or improving your existing organization, evaluating or customizing Call Center software products to handle the special needs of your corporation, or providing occasional online staff to supplement your existing Help Desk resources to handle demanding events such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Call Center team of experienced information technology experts gives your computer users in Columbus Ohio immediate communication with an efficient technical support resource with years of background providing phone support and online diagnostics for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk the reputation as a significant enabler of company efficiency, and Progent's aim is to resolve instead of simply document network issues.
Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Team offers remote professional consulting support and training in key application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Word, and MS Office Excel. For additional information on Progent's expertise, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac experts can nurture the artistic aspect of Macintosh systems by offering phone-based help support and education in imaging, sound, and motion video. Progent's support professionals offer help in a large selection of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures such as capturing or digitizing audio/video or configuring an audio/video post production facility.
Online Network Monitoring Services
Progent can provide businesses in Columbus Ohio remote network monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so that your network support is proactive rather than reactive. By anticipating potential problems before they cause network outages, automated monitoring can head off inconvenient and expensive network failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or networks based on a mix of OS platforms.
To contact Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.
Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.
Progent locations in Columbus region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services