For small businesses located in Columbus Ohio, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has delivered remote support to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and business continuity planning.
Progent's remote technical support engineers offer excellent leverage due to the fact that they are equipped with the real-world background and the advanced technology to solve the majority of information system problems rapidly. Efficient support reduces direct expenses since service calls accumulate a smaller number of chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your site. Your company saves even more with incidental expenses by minimizing or eliminating system downtime and related costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced only for the support that you actually get. In contrast to typical online support organizations, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and simple model for pricing eliminate scenarios where speedy. minor repairs manage to turn into substantial tabs. Progent's skill at dealing with technical issues quickly translates into your business conserving money.
Progent's Remote Service Tools
Over the years, Progent has developed a set of customized technologies and field-proven processes which permit the maximum level of efficiency for remote help and troubleshooting for small and midsize business computer systems. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity enables the engineers of Progent's remote service group to connect to your company's computer system remotely without compromising corporate security.
Progent's advanced service reporting system stores detailed records describing the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of support delivered to each Progent client by any consultant. This database of trouble tickets and responses is organized as an easily searchable internal knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and close associations with important technology companies including Cisco and Microsoft permit access to other extensive support knowledge bases and allow priority response from vendors' internal engineering staff with the result that Progent's remote service specialists are able to find optimal solutions quickly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Columbus Ohio or to find out more about Progent's phone support programs, contact Progent at
Phone-based Network Support Services Available from Progent
Progent's phone-based technical support experts offer credentials in an extensive array of products and technologies. This breadth of IT skills allows Progent's consultants to handle virtually any emergency that may crop up in a small or midsize company network. Certifications awarded to Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Associate.
To provide assistance to clients with multi-OS networks, Progent also offers access to engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote services available from Progent to companies in Columbus include:
Progent's UNIX/Linux support engineers can offer emergency remote assistance for diagnosing problems within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:
Progent also offers a wide array of remote PC desktop support services such as Windows 7 migration, moving to 64-bit desktop software, configuring Office 2010, and streamlining PC desktop image creation.
Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the leading PSA tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center consulting expertise can support you in establishing an effective new Help Desk or enhancing your established organization, evaluating or modifying Call Center software products to handle the unique needs of your corporation, or providing occasional online staff to work with your internal Call Center team during demanding scenarios like software transitions, mass updates, or rolling out new business software.
Progent's Help Desk team of seasoned network consultants gives your workers in Columbus Ohio immediate access to a large technical support resource with extensive background delivering telephone-based consulting and remote diagnostics for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center perception as a crucial enabler of business performance, and Progent's goal is to resolve rather than simply track network problems.
Progent's Apple Mac consultants can nurture the creative facets of Macintosh environments by providing remote consulting support and training in imaging, sound, and video. Progent's consultants offer expertise in a variety of Macintosh creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common jobs such as scanning or digitizing audio or video or putting together an audio/video post production facility.
Remote Network Monitoring Support
Progent offers companies in Columbus Ohio remote computer system monitoring services based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your business so that your IT maintenance is proactive and automated. By spotting looming problems before they result in downtime, automated monitoring can ward off stressful and expensive information system crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems based on a mix of operating systems.
Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.
|Akron||1717 Brittain Rd
Akron, OH 44310
|(234) 285-6100||Akron Network Support Services|
|Cincinnati||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
|(513) 808-9721||Cincinnati Network Support Services|
|Cleveland||2515 Jay Ave.
Cleveland, OH 44113
|(440) 596-5997||Cleveland Network Support Services|
|Columbus||20 S 3rd St, Suite 210
Columbus, OH 43215
|(614) 826-7776||Columbus Network Support Services|
|Dayton||301 W 1st St, Suite 200
Dayton, OH 45402
|(937) 519-4355||Dayton Network Support Services|
|Detroit||535 Griswold St
Detroit, MI 48226
|(248) 233-9443||Detroit Network Support Services|
|Fort Wayne||921 E Dupont Rd
Fort Wayne, IN 46825
|(260) 264-4700||Fort Wayne Network Support Services|
|Indianapolis|| 3960 Southeastern Avenue
Indianapolis, IN 46204
|(317) 800-7667||Indianapolis Network Support Services|
|Lexington-Fayette||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
|(859) 475-0030||Lexington-Fayette Network Support Services|
|Louisville||1229 S Shelby St
Louisville, KY 40203
|(502) 287-0202||Louisville Network Support Services|
|Pittsburgh||606 Liberty Ave
Pittsburgh, PA 15222
|(412) 387-1444||Pittsburgh Network Support Services|
|Southfield||19785 W 12 Mile Rd
Southfield, MI 48076
|(248) 233-9443||Southfield Network Support Services|
|Toledo||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
|(419) 930-5536||Toledo Network Support Services|