Fast Remote Technical Support for Columbus Ohio UNIX or Linux NetworksFor small businesses located in Columbus Ohio, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has delivered remote support to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and business continuity planning.

Progent's remote technical support engineers offer excellent leverage due to the fact that they are equipped with the real-world background and the advanced technology to solve the majority of information system problems rapidly. Efficient support reduces direct expenses since service calls accumulate a smaller number of chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your site. Your company saves even more with incidental expenses by minimizing or eliminating system downtime and related costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management.

Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced only for the support that you actually get. In contrast to typical online support organizations, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and simple model for pricing eliminate scenarios where speedy. minor repairs manage to turn into substantial tabs. Progent's skill at dealing with technical issues quickly translates into your business conserving money.

Progent's Remote Service Tools
Over the years, Progent has developed a set of customized technologies and field-proven processes which permit the maximum level of efficiency for remote help and troubleshooting for small and midsize business computer systems. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity enables the engineers of Progent's remote service group to connect to your company's computer system remotely without compromising corporate security.

Progent's advanced service reporting system stores detailed records describing the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of support delivered to each Progent client by any consultant. This database of trouble tickets and responses is organized as an easily searchable internal knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and close associations with important technology companies including Cisco and Microsoft permit access to other extensive support knowledge bases and allow priority response from vendors' internal engineering staff with the result that Progent's remote service specialists are able to find optimal solutions quickly.

Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Columbus Ohio or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, visit Immediate Emergency Support.

Phone-based Network Support Services Available from Progent
Progent's phone-based technical support experts offer credentials in an extensive array of products and technologies. This breadth of IT skills allows Progent's consultants to handle virtually any emergency that may crop up in a small or midsize company network. Certifications awarded to Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Associate.

To provide assistance to clients with multi-OS networks, Progent also offers access to engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Remote services available from Progent to companies in Columbus include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a broad array of computer technology such as network architecture, messaging systems, system and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and easy management, and transitioning from older systems to the latest Windows or Linux environments. Progent's team-based methodology for resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service costs.

    Progent's UNIX/Linux support engineers can offer emergency remote assistance for diagnosing problems within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:

    • macOS and OS X
    • Solaris
    • IBM AIX
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO
    • SGI/Irix
    Important Linux variants for which Progent offers expertise include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware Linux

  • Contact a Cisco CCIE for Complex Network Troubleshooting
    Cisco CCIE Consultants for Columbus OhioThe Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking professionals, and validates a person's networking knowledge at the master level. Cisco CCIEs know how to deal with even the most stubborn issues occurring in network planning, deployment, management, security, and problem solving. CCIEs work closely with Cisco's internal support staff in analyzing anomalies with IOS Software network management utilities and developing alternate approaches or identifying program updates. Cisco CCIEs represent an excellent value because their depth of experience enables them to resolve the most intractable problems rapidly. In many instances, less qualified service providers can struggle for hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Few support organizations make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent can provide quick telephone access to a CCIE so you can receive timely assistance for severe network infrastructure issues that are lowering worker productivity but are beyond the comfort zone of your local IT support group or consultant. Progent's CCIE engineers can communicate with your computer system using the latest on-line troubleshooting tools in order to perform efficient, secure, and economical analysis and remediation. Progent's CCIEs offer assistance with all of Cisco's industry-leading family of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.

  • Certified MS Windows Expertise
    Windows Experts for Columbus OhioProgent's Microsoft-expert online service engineers offer network problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist you with a broad variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange Server 2019 deployment, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 planning and configuration, Microsoft Teams expertise, Skype for Business Server migration support, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

    Progent also offers a wide array of remote PC desktop support services such as Windows 7 migration, moving to 64-bit desktop software, configuring Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Premier Network Security Specialists
    CISSP Certified Network Security Engineers for Columbus OhioProgent's certified CISM and CISSP security consultants can provide a variety of security solutions that can enhance the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to recuperate rapidly following a serious breach. Security services offered by Progent include: in depth network security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from malicious attacks; setting up firewalls; building secure mechanisms for off-site and mobile communication; securing your messaging infrastructure against spam and directory harvest attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting services to help companies of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Microsoft 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special projects that small companies frequently request. Billing charges for ongoing consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's special online engineering solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center service offerings for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk support services are well suited for small organizations who lack the resources to build and maintain an internal Call Center but who want quick communication with an efficient Help Desk with proficient telephone assistance plus the available expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the leading PSA tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Call Center consulting expertise can support you in establishing an effective new Help Desk or enhancing your established organization, evaluating or modifying Call Center software products to handle the unique needs of your corporation, or providing occasional online staff to work with your internal Call Center team during demanding scenarios like software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk team of seasoned network consultants gives your workers in Columbus Ohio immediate access to a large technical support resource with extensive background delivering telephone-based consulting and remote diagnostics for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center perception as a crucial enabler of business performance, and Progent's goal is to resolve rather than simply track network problems.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply phone-based professional consulting expertise and education in key business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, Project, Word, and MS Excel. To learn additional information about Progent's expertise, customization, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Apple Mac consultants can nurture the creative facets of Macintosh environments by providing remote consulting support and training in imaging, sound, and video. Progent's consultants offer expertise in a variety of Macintosh creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common jobs such as scanning or digitizing audio or video or putting together an audio/video post production facility.

    Remote Network Monitoring Support
    Progent offers companies in Columbus Ohio remote computer system monitoring services based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your business so that your IT maintenance is proactive and automated. By spotting looming problems before they result in downtime, automated monitoring can ward off stressful and expensive information system crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems based on a mix of operating systems.

How Your Columbus Ohio Business Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.

Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.

Onsite IT Consulting
Progent locations in Columbus region

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Indianapolis 3960 Southeastern Avenue
Indianapolis, IN 46204
United States
(317) 800-7667 Indianapolis Network Support Services
Lexington-Fayette Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
United States
(859) 475-0030 Lexington-Fayette Network Support Services
Louisville 1229 S Shelby St
Louisville, KY 40203
United States
(502) 287-0202 Louisville Network Support Services
Pittsburgh 606 Liberty Ave
Pittsburgh, PA 15222
United States
(412) 387-1444 Pittsburgh Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services

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    Progent's Linux support services provide small and mid-size companies and software developers help with managing and maintaining Linux computers that run with Microsoft-powered technology. Progent can give your organization access to Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM credentials. This broad range of experience offers you an easy one-stop source to help you build and manage a protected and reliable cross-platform network and communications environment that allows Linux and Microsoft interoperability by combining MS Windows with major Linux platforms including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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    Progent's data center IT services are designed for businesses with equipment housed at Internet Data Centers or data center colo hosting sites and in need of timely in-person service at the colocation site as well as remote support from Microsoft and Cisco Premier experts. Progent provides a full array of Internet Data Centers and IDC and colocation consulting services such as system architecture analysis, Windows and UNIX server integration and support, troubleshooting for server and communications networking, design and installation of fault tolerant systems, architecting and implementing layered security defenses, firewall integration and troubleshooting, configuring load balancing environments, and planning high-availability server and storage cluster configurations.

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    If you are an information technology consultant with technical support expertise, joining Progent and working for our clients will expand your skills via interaction with Progent's team of motivated, world-class consulting experts. Progent's concentration on providing network consulting and computer support to small businesses will give you the chance to consult in depth with decision makers and add tangibly to the growth of exciting organizations. In addition, Progent's virtual office network offers the most advanced technology for remote service and wireless connectivity to allow you to deliver speedy solutions when you troubleshoot mission-critical issues.

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    Progent is a leader in affordably providing enterprise-class IT help to small businesses. Progent's achievement in handling the network support requirements of the historically underserviced small business sector is the combined result of major technical and operational breakthroughs that have removed much of the conventional costs out of administering network service, injected unmatched technical skill into the IT service system, and significantly streamlined the solution cycle.

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    Progent's Technical Response Center (TRC) provides low-cost nationwide after-hours online support for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service engineers offer extended hours phone support and remote direct computer access to isolate and repair network problems rapidly and affordably.

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    Progent's Technical Response Center (TRC) offers nationwide extended hours remote help for networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service engineers offer after-hours phone support and online secure network connection to troubleshoot and repair technical problems quickly and affordably. The breadth of IT experience represented by Progent's team of nationwide service engineers makes it possible to escalate even the toughest network issues to qualified specialists as required. For urgent problems, the TRC tries to answer your call for support within one hour.

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    Progent offers nationwide remote technical support and consulting services for companies that run Apple macOS and OS X environments or whose information systems include a combination of Apple Mac and Microsoft products. Progent's experts can provide Mac clients a variety of services such as desktop support, migration to the current edition of macOS from other earlier versions of Apple macOS or OS X, plus expertise with Mac applications. Progent can also help you with iPhone and iPad synchronization and troubleshooting, or migrating to Apple's iCloud. Remote technical support offers optimum return for your information technology budget by protecting client efficiency and limiting the hours charged for computer analysis and repair. Sophisticated online access technology and experienced service specialists and engineers allow Progent to handle most IT issues without wasting time and expense by traveling to your site. In the vast majority of cases your network issues can be dealt with over the phone or via a combination of phone support and online connectivity. Progent can make available Cisco CCIE network experts and CISM certified security specialists to help with the most difficult network problems.

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