For small businesses located in Columbus Ohio, Progent provides help for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, plus the services of CISSP-certified security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's remote support services represent excellent leverage due to the fact that they are equipped with the practical experience and the sophisticated tools to resolve most network issues rapidly. Efficient support reduces direct expenses because solutions accumulate fewer chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization benefits even more with indirect expenses by reducing or avoiding network downtime and related costs due to business disruption, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for remote support is designed to maximize the impact of your network support investment. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike typical remote support firms, Progent asks for no startup charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where fast solutions somehow turn into major tabs. Progent's penchant for handling technical issues efficiently translates into your company conserving money.
Progent's Online Service Tools
Over time, Progent has developed an array of customized tools and proven processes which promote the highest degree of effectiveness for remote technical support and troubleshooting for small company IT networks. Progent provides protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to communicate with your company's system remotely without breaching system security.
Progent's sophisticated technical support database application keeps extensive records describing the service that Progent's clients have been provided. Progent's authorized service personnel have access to the records of support rendered to each Progent customer by every consultant. This database of anomalies and solutions is organized as a readily searchable support knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and working relationships with important technology companies such as Cisco and Microsoft permit access to additional extensive technical support knowledge bases and allow priority response from manufacturers' in-house engineering staff so Progent's online service specialists are able to determine the best solutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Columbus Ohio or to learn additional information about Progent's online support programs, call Progent at
Online Technical Support Services Offered Progent
Progent's phone-based technical service experts offer credentials in a comprehensive set of technologies. This broad scope of capability enables Progent's consultants to manage practically any emergency that may take place in a small or midsize company network. Certifications awarded to Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Associate.
To help companies with mixed-platform environments, Progent also provides the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based support provided by Progent to companies in Columbus include:
Progent's UNIX and Linux consultants can provide urgent remote assistance for diagnosing problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Progent in addition can deliver a broad array of online desktop consulting and support services including Windows 7 migration help, moving to 64-bit desktop software, configuring Office 2010, and streamlining Business Desktop Deployment.
Progent’s Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in establishing an effective new Call Center or improving your current organization, selecting or customizing Call Center application software to handle the unique needs of your corporation, or providing occasional phone support staff to work with your internal Call Center team to deal with unusually busy scenarios such as software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk team of seasoned information technology experts provides your customers in Columbus Ohio quick access to a dependable network service resource with years of background offering telephone-based consulting and remote diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center recognition as a solid contributor to company performance, and Progent's target is to resolve rather than simply track technical issues.
Progent's Apple Mac professionals can nurture the imaginative components of Apple Mac environments by offering phone-based consulting services and training in graphics, audio, and motion video. Progent's consultants offer assistance in a variety of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects such as capturing or digitizing audio/video or integrating an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Columbus Ohio online network and server monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so that your IT maintenance is proactive and automated. By exposing possible trouble spots before they cause full-scale emergencies, automated monitoring can minimize inconvenient and expensive information system failures. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that support a variety of platforms.
Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.
City | Address | Phone | Link |
Akron | 1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 | Akron Network Support Services |
Cincinnati | 250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 | Cincinnati Network Support Services |
Cleveland | 2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 | Cleveland Network Support Services |
Columbus | 20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 | Columbus Network Support Services |
Dayton | 301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 | Dayton Network Support Services |
Detroit | 535 Griswold St Detroit, MI 48226 United States |
(248) 233-9443 | Detroit Network Support Services |
Fort Wayne | 921 E Dupont Rd Fort Wayne, IN 46825 United States |
(260) 264-4700 | Fort Wayne Network Support Services |
Indianapolis | 3960 Southeastern Avenue Indianapolis, IN 46204 United States |
(317) 800-7667 | Indianapolis Network Support Services |
Lexington-Fayette | Lexington Main Street Suites, 710 E. Main Street Lexington, KY 40502 United States |
(859) 475-0030 | Lexington-Fayette Network Support Services |
Louisville | 1229 S Shelby St Louisville, KY 40203 United States |
(502) 287-0202 | Louisville Network Support Services |
Pittsburgh | 606 Liberty Ave Pittsburgh, PA 15222 United States |
(412) 387-1444 | Pittsburgh Network Support Services |
Southfield | 19785 W 12 Mile Rd Southfield, MI 48076 United States |
(248) 233-9443 | Southfield Network Support Services |
Toledo | 5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 | Toledo Network Support Services |