Columbus Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Columbus Metro Area.
Progent locations in the Columbus Metro Area
For small companies in Columbus or anywhere in Ohio, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE engineers for complex connectivity issues, as well as the services of CISA and CISM-accredited security consultants to help with high-level security design and business continuity planning.
Progent's online technical support engineers offer excellent value because they are equipped with the real-world experience and the advanced technology to resolve the majority of information system issues rapidly. This lowers direct expenses because service calls require a smaller number of billable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization benefits additionally in incidental costs by minimizing or avoiding network downtime and related losses due to business disruption, upset clients, unproductive employees, and de-focused executives.
Progent's billing model for remote support is structured to maximize the impact of your IT service dollar. Progent charges by the minute for phone assistance, so you are billed only for the services that you receive. In contrast to typical remote support companies, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and simple model for billing do away with situations where quick fixes manage to turn into large tabs. Progent's penchant for solving problems quickly results in your company saving cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined an arsenal of optimized technologies and field-tested processes which permit the maximum degree of effectiveness for online help and troubleshooting for small business IT networks. Progent offers secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology permits the consultants of Progent's Technical Response Center to access your network without compromising corporate security.
Progent's advanced technical support reporting system stores detailed documentation for all support that Progent's customers have received. Progent's team consultants have the benefit of the records of all help rendered to each Progent customer by every consultant. This history of issues and solutions is organized as a readily retrievable internal database that permits Progent's remote support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and working relationships with important technology companies including Cisco and Microsoft permit access to other massive technical knowledge bases and permit quick response from manufacturers' internal engineering staff with the result that Progent's remote service experts can come up with the most efficient resolutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone services in Columbus or anywhere in Ohio or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, visit Immediate Emergency Support.
Phone-based Network Support Services Provided by Progent
Progent's online consulting engineers possess credentials in an extensive array of technologies. This broad scope of IT skills permits Progent's engineers to resolve virtually any crisis that may take place in a small or midsize business information system. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To provide assistance to clients with multi-OS environments, Progent also offers access to consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Remote technical support services available from Progent to customers in Columbus and anywhere in the state of Ohio include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide range of computer technology including system architecture, messaging systems, system and operational security, UNIX and Windows coexistence, VMware technologies for server consolidation and easy administration, and migration from legacy systems to current Windows or Linux solutions. Progent's group-based approach to solving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency phone-based help for troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the highest recognition for networking professionals, and validates a person's networking knowledge at the master level. Cisco qualified CCIEs can handle even the most difficult issues encountered in network planning, installation, maintenance, security, and repair. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with IOS network management tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their broad experience allows them to resolve even the most complex problems rapidly. In typical cases, less qualified consultants can struggle for hours or days with identical tasks that a Cisco CCIE can resolve in minutes.
Few support firms make CCIEs accessible to support small and medium sized businesses. Progent offers quick telephone access to a Cisco authorized CCIE so you can receive urgent support for complex network problems that are hurting worker efficiency but are not within the scope of your ordinary computer maintenance resources. Progent's Cisco-qualified CCIE engineers can tie into your computer system using the latest on-line support tools to perform efficient, safe, and economical analysis and remediation.
Progent's Cisco CCIEs offer consulting for all of Cisco's popular family of networking products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified Windows Expertise
Progent's Microsoft-certified remote service professionals can provide network repair and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can help you with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server development,
Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of online PC desktop support services including Windows 7 migration, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining desktop configuration.
CISM and CISSP Qualified System Security Specialists
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of system protection solutions to bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help your company to clean up quickly after a damaging penetration. Security services available from Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast cleanup after malicious attacks; installing firewalls; establishing secure mechanisms for remote and mobile communication; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting to help organizations of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine on-premises IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent can provide the services of world-class remote consulting professionals for contract projects that small businesses often request. Billing rates for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows customers to execute major initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Columbus Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Call Center support alternatives for small companies with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are intended for small businesses who don't have the money or time to build and maintain an in-house Call Center but who need quick access to a dependable Help Desk Call Center with professional phone assistance as well as the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Help Desk is designed for bigger companies and acts as a transparent addition to your established Call Center team. Progent's Virtual Help Desk can act as an escalation alternative to resolve the toughest computer system issues, or be ready in overflow circumstances when your regular service providers are swamped.
Progent's Help Desk consulting services can assist you in building an efficient new Help Desk or enhancing your established organization, evaluating or enhancing Call Center application software to handle the particular needs of your corporation, or adding temporary phone support staff to reinforce your existing Help Desk Call Center group to handle unusually busy scenarios such as software transitions, major updates, or rolling out new business software.
Progent's Call Center team of experienced network experts provides your clients in Columbus or anywhere in the state of Ohio quick access to a large support resource with substantial background delivering telephone-based consulting and remote repair service for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center recognition as a solid enabler of business productivity, and Progent's goal is to fix rather than simply annotate technical problems.
Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team provides phone-based advanced engineering expertise and training in special application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Office Word, and Office Excel. To find out additional information on Progent's expertise, custom programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac experts can nurture the imaginative facets of Mac computing by delivering phone-based help support and training in graphics, audio, and motion video. Progent's consultants can provide help in a large selection of Macintosh applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific projects such as scanning or digitizing audio or video or establishing an audio/video production lab.
Remote Network and Server Monitoring Services
Progent offers businesses in Columbus, or anywhere in the state of Ohio, online computer system monitoring services powered by Microsoft Operations Manager network monitoring, customized by Progent to accommodate your environment so that your computer maintenance is proactive and automated. By spotting potential problems before they result in network outages, system monitoring can head off stressful and expensive information system crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that incorporate multiple OS platforms.
To get in touch with Progent about urgent remote support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.