For small and midsize businesses located in Columbus or anywhere in the state of Ohio, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows technology. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISA and CISM-accredited security consultants to handle high-level security architecture and disaster recovery planning.
Progent's online technical support services offer excellent value due to the fact that they are equipped with the real-world experience and the advanced tools to resolve most network issues rapidly. Efficient support reduces immediate expenses since solutions accumulate fewer billable minutes. Online support also avoids the expense of dispatching a consultant to your location. Your company saves additionally with indirect expenses by reducing or avoiding system outages and related losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's pricing policy for online help is designed to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you owe exclusively for the support that you receive. Unlike many online support organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing save you from scenarios where quick repairs manage to turn into large tabs. Progent's penchant for handling problems quickly results in your business saving cash.
Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned an array of customized tools and proven processes which allow the maximum degree of effectiveness for online consulting and repair for small company information networks. Progent offers safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's online support team to interface to your system remotely without compromising network security.
Progent's powerful customer support reporting application stores comprehensive documentation describing the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of support provided to every client by any consultant. This history of issues and solutions is structured as a conveniently accessible support database that permits Progent's online support experts to share their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft make available additional extensive support databases and permit priority response from manufacturers' internal product engineers so Progent's online consulting specialists are able to come up with the best resolutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote support in Columbus or anywhere in Ohio or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Urgent Support.
Online Technical Support Services Offered Progent
Progent's remote support experts possess advanced credentials in a comprehensive set of technologies. This breadth of IT skills permits Progent's engineers to resolve practically any crisis that may crop up in a small or midsize company information system. Credentials earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.
To support customers with multi-OS networks, Progent also provides the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote support available from Progent to clients in Columbus and throughout the state of Ohio include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad array of computer technology including network infrastructure, email systems, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and simplified management, and migration from older applications to current Windows or Linux-based environments. Progent's group-based approach to solving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for resolving anomalies affecting UNIX/Linux systems powered by leading versions of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the highest recognition for network professionals, and certifies a person's network technology knowledge at the master level. CCIEs know how to deal with even the most stubborn challenges associated with network design, integration, administration, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS Software network administration tools and developing workarounds or locating program updates. CCIEs are an exceptional cost-effectiveness because their broad expertise enables them to resolve even the most complex problems rapidly. In many instances, less qualified engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting organizations make CCIEs accessible to support small and medium sized businesses. Progent offers quick telephone contact with a Cisco-qualified CCIE so your company can receive timely help for complex network infrastructure problems that are hurting business efficiency but are beyond the comfort zone of your ordinary network maintenance personnel. Progent's CCIE consultants can tie into your environment by means of the latest remote support technology in order to perform fast, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network products.
Certified Windows Support
Progent's Microsoft-certified remote service experts offer network repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can help you with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2013 application development,
Skype for Business migration support, Lync Server 2013 integration and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full range of online PC desktop support and troubleshooting services such as Microsoft Windows 7 migration, upgrading to 64-bit desktop software, configuring Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Qualified Network Security Engineers
Progent's accredited CISSP and ISSAP network security consultants offer a range of system protection services to strengthen the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or assist you to clean up quickly following a damaging breach. Security support services available from Progent cover thorough network security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm attacks; setting up firewalls; establishing safe techniques for off-site and mobile connectivity; protecting your messaging infrastructure from spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support services to help businesses of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent offers the services of seasoned online consulting experts for special projects that small companies frequently request. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Columbus Business Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk service options for small organizations with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing services are a convenient solution for smaller businesses who don't have the money or time to support an internal Help Desk Call Center but who need fast response from a reliable Help Desk with professional telephone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Virtual Help Desk is intended for bigger businesses and serves as a transparent supplement to your current Call Center organization. Progent's Virtual Help Desk Call Center can act as an escalation option to handle the most difficult network problems, or be available in overflow instances when your regular resources are swamped.
Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or revamping your current one, selecting or customizing Call Center software to address the particular demands of your business, or providing temporary online staff to work with your internal Call Center resources during demanding scenarios like software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of seasoned network professionals gives your clients in Columbus or anywhere in the state of Ohio fast access to a large network service group with years of background delivering phone support and online diagnostics for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center the reputation as a major enabler of business performance, and Progent's goal is to resolve instead of just track IT issues.
Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts staff offers online advanced engineering expertise and training in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and training for familiar Microsoft applications including CRM, MS Office Project, Office Word, and Office Excel. To read additional information on Progent's consulting, programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can promote the imaginative components of Apple Mac environments by providing remote consulting services and education in imaging, audio, and video. Progent's consultants offer help in a variety of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific procedures such as scanning or digitizing audio or video or setting up an audio/video production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Columbus, or anywhere in the state of Ohio, remote computer system monitoring support powered by Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so your network support is proactive and automated. By detecting potential problems before they grow into network outages, automated monitoring can head off disruptive and costly service breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that incorporate a variety of platforms.
To contact Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.