Fast Online Support for Columbus Ohio Information Networks
Immediate Phone Help for Columbus NetworksFor businesses in Columbus Ohio, Progent provides online support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting issues.

Progent's online support engineers offer exceptional leverage because they possess the real-world background and have access to the advanced technology required to solve the majority of network issues rapidly. Efficient support reduces immediate costs since service calls use up fewer billable minutes. Online support also eliminates the expense of sending an engineer to your location. Your company saves even more with indirect costs by minimizing or avoiding system downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting expertise is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's billing policy for remote help is designed to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you pay only for the support that you receive. Unlike many remote support organizations, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and clean model for billing eliminate situations where speedy. minor solutions somehow turn into large bills. Progent's penchant for disposing of technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of customized tools and field-proven processes which ensure the maximum degree of efficiency for online help and troubleshooting for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's Technical Response Center to interface to your computer system remotely without violating network security.

Progent's advanced service reporting system includes comprehensive documentation for the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of assistance rendered to each Progent customer by every consultant. This archive of issues and resolutions is organized as a conveniently searchable internal database that permits Progent's remote support experts to share their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft make available additional massive technical support databases and permit priority access to vendors' in-house support staff so Progent's online consulting specialists are able to come up with optimal resolutions in the least time.

Online support services available from Progent to customers in Columbus Ohio include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's top enterprises. The ProSight portfolio of outsourced network management services addresses all critical facets of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete threat lifecycle including filtering, identification, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex network management activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with data security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology allows customers to execute critical projects within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Call Center support programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Call Center consulting services can assist you in building an efficient new Call Center or improving your current one, selecting or modifying Call Center software products to handle the unique requirements of your business, or adding temporary phone support staff to work with your in-house Call Center group during demanding events such as software migrations, mass updates, or installing brand new business software.

    Progent's Call Center staff of seasoned network consultants provides your computer users in Columbus Ohio rapid access to an effective technical support resource with extensive background delivering telephone-based support and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center the reputation as a solid contributor to business efficiency, and Progent's intent is to fix and not simply annotate IT problems.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts staff provides online and in-depth engineering expertise and training in special business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, custom programming, and education services, see Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Columbus Ohio remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your environment so your IT maintenance is proactive and automated. By detecting potential trouble spots before they cause crashes, proactive monitoring can minimize inconvenient and expensive service crises. Progent can also utilize system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or environments that incorporate multiple platforms.
How Your Columbus Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Columbus Ohio, Progent's phone-based network support specialists are ready to deliver expert and cost-effective system help the moment your organization has to have it. Long experience offering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to solve network problems quickly while avoiding the cost and lost productivity associated with on-premises support calls.

Even if your Columbus company has a local freelance support technician or maintains a full time IT staff that know how to handle the majority of computer problems, Progent’s Microsoft certified consultants are available to offer an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to handle sudden network crises or particularly complex integration problems.

Advantages of Progent's Network Help for Offices in Columbus Ohio
Progent's remote network troubleshooting services enable your Columbus business to enjoy the benefits of on-call, enterprise-grade network support without the cost of managing an in-house IT organization. Your network will acquire added strategic worth by becoming more available, productive, and protected. Benefits to your company include:

  • Convenient virtual expansion of your on-site IT resources
    With most businesses in Columbus Ohio, local computer support resources, whether consisting of outside consultants or a full-time maintenance staff, can handle the majority of technical issues. However, serious problems may occur when your regular resources are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your onsite service personnel. In these cases, Progent's on-call support professionals give you a convenient, fast, and economical way to supplement your regular resources and to convey useful knowledge to increase your ability to handle future problems in-house.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller companies often rely on independent freelance service providers. While freelance consultants have less overhead than big support organizations and can often charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the absence of fallback personnel may require your business to go without help during an IT crisis. As your business grows, system downtime and trouble with vital applications become more expensive. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of reserve support expertise to make sure your network remains up and running.

  • Build a Scalable Foundation for Smooth Growth
    Organizations often start with an IT system created on a modest budget. Lacking a robust framework, band-aid fixes often get piled onto a shaky foundation. As a network grows, stability and expandability problems can hinder the productivity of the organization. Such badly designed systems require proper assessment, intelligent long-term planning, and broad-based IT knowledge to upgrade to a system architecture that can deliver the stable foundation to handle current business requirements and ease downstream growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller offices need guidance and technical training to navigate through an increasingly complicated maze of technology alternatives available for accelerating business success and enhancing efficiency. These companies do not need a network engineer who is trying to earn a commission on a specific vendor's products. IT consulting and product sales can lead to a situation where the proposed solution is built around a predetermined product instead of the true requirements of a client. Progent avoids these conflicts by offering just services rather than products. This enables Progent to match technical consulting with the best needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT expertise, refined remote support tools, and understanding of enterprise networking allow businesses to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, at the front lines of network service, executing a broad variety of technical tasks for an extensive array of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This ensures that you get not just expert IT help, but also a consultant with field-tested methods for applying technical knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site help per minute. Consequently, you are invoiced only for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services delivered during normal working hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be forced to allow simple problems to fester.

  • Full Records of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or small support firms who provide scant documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation sent by every staff member to each customer. The practice of documenting and archiving service activity results in more effective service and eliminates a variety of typical problems such as when a support client is virtually held hostage to a consultant who won’t release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to offer 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.
How Does Our Company Start Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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