Fast and Affordable Online Technical Support for Columbus Ohio Networks
For companies located in Columbus Ohio, Progent offers remote help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle challenging networking problems, as well as the services of CISA and CISSP-qualified security consultants to handle high-level security architecture and troubleshooting issues.
Progent's remote support experts offer excellent value because they have the practical experience and have access to the sophisticated technology needed to solve most information system problems quickly. This lowers direct costs since service calls accumulate minimal billable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company benefits additionally in indirect costs by minimizing or eliminating network downtime and associated losses stemming from business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced online technical support know-how is especially helpful in environments that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.
Progent's pricing model for online support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the services that you actually get. Unlike many online service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and simple model for billing save you from scenarios where fast fixes manage to end up as substantial tabs. Progent's skill at dealing with problems efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an array of optimized tools and proven methodologies which allow the maximum level of efficiency for remote technical support and repair for information systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's remote service group to connect to your company's environment without violating network security.
Progent's sophisticated customer support reporting system keeps comprehensive records of the support that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of services delivered to each Progent client by any engineer. This archive of anomalies and responses is stored as a conveniently exploitable internal knowledge base that permits Progent's remote technical engineers to share their experiences company-wide to ensure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft open up other massive support databases and permit quick response from manufacturers' in-house support staff so Progent's remote consulting experts are able to determine optimal solutions quickly.
Remote support available from Progent to clients in Columbus Ohio include:
Authorized MS Windows Experts
Progent's Microsoft-premier online service experts can deliver computer troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist you with a wide range of technology support such as Windows Server 2022 solution design and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams consulting, Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable desktop support services to assist you business to install, integrate, repair, and administer workstations and notebooks based on Windows. Progent's desktop support services cover areas such as providing Windows 11 system design and migration assistance and Windows 10 integration assistance, plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for network infrastructure engineers, and certifies a person's network technology skills at the master level. Cisco CCIEs can resolve even the most difficult issues associated with network planning, deployment, management, compliance, and problem solving. CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco CCIEs represent an exceptional value since their deep experience enables them to resolve problems quickly. In typical instances, less seasoned engineers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can communicate with your computer system by means of state-of-the-art remote support tools to perform fast, safe, and affordable diagnosis and remediation.
Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.
Progent locations in Columbus region
|1717 Brittain Rd
Akron, OH 44310
|Akron Network Support Services
|250 East 5th Street, 15th Floor
Cincinnati, OH 45202
|Cincinnati Network Support Services
|2515 Jay Ave.
Cleveland, OH 44113
|Cleveland Network Support Services
|20 S 3rd St, Suite 210
Columbus, OH 43215
|Columbus Network Support Services
|301 W 1st St, Suite 200
Dayton, OH 45402
|Dayton Network Support Services
|535 Griswold St
Detroit, MI 48226
|Detroit Network Support Services
|921 E Dupont Rd
Fort Wayne, IN 46825
|Fort Wayne Network Support Services
| 3960 Southeastern Avenue
Indianapolis, IN 46204
|Indianapolis Network Support Services
|Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
|Lexington-Fayette Network Support Services
|1229 S Shelby St
Louisville, KY 40203
|Louisville Network Support Services
|606 Liberty Ave
Pittsburgh, PA 15222
|Pittsburgh Network Support Services
|19785 W 12 Mile Rd
Southfield, MI 48076
|Southfield Network Support Services
|5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
|Toledo Network Support Services
Progent's CCIEs offer expertise in all of Cisco's market leading family of infrastructure devices. Cisco technology expertise offered by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Catalyst switch integration and support, Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco VoIP phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless Access Points consulting services, Cisco wireless controllers integration consulting, Cisco VPN engineering services, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to help you to modernize your Wi-Fi ecosystem.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to complete the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware expert can assist businesses to identify and isolate infected devices and guard clean assets from being penetrated. If your Columbus system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
Ransomware Cleanup Services
Progent's ransomware recovery consultants can assist your Columbus organization to restore a system breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's team of cybersecurity experts bring the wide selection of knowledge necessary to rebuild all vital facets of a compromised system rapidly and with minimal loss of data. To learn more, visit Progent's ransomware removal and business continuity expertise.
CISSP and ISSAP Premier Network Security Professionals
Progent's qualified CISM and CISSP cybersecurity experts offer a variety of security solutions that can strengthen the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or help you to clean up quickly following a serious penetration. Security consulting services offered by Progent include: in depth network security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm attacks; setting up firewalls; establishing secure mechanisms for off-site and mobile communication; defending your messaging infrastructure against spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent can provide expert remote consulting services to help organizations of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that utilize physical resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud solutions that provide high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer online consulting services to address a broad array of computer technologies such as network infrastructure, email solutions, system and operational security, plus UNIX and Windows integration. For server hardware economization and simplified administration in networks that incorporate Linux and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-powered environments. Progent's group-based approach to resolving network issues promotes fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance troubleshooting anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology used by some of the industry's top corporations. Progent's ProSight series of network monitoring and management services addresses all key facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a family of offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and enable transparent backup and rapid recovery of vital files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, human error, malicious employees, or software bugs. Managed backup services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed services are most appropriate for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer businesses of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking updates to your dynamic information system. Besides maximizing the security and functionality of your computer network, Progent's patch management services free up time for your in-house IT staff to concentrate on more strategic initiatives and tasks that derive maximum business value from your network. Find out more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification with iOS, Google Android, and other personal devices. With 2FA, when you sign into a secured application and enter your password you are requested to confirm who you are on a device that only you have and that uses a different network channel. A broad range of out-of-band devices can be utilized as this second means of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register several verification devices. To find out more about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of in-depth reporting plug-ins designed to integrate with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Billing rates for ongoing consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to execute critical projects economically and on schedule. Progent's project-based online consulting services include:
How Your Columbus Business Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center support programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's shared Help Desk services allow your business to share the load for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center team of experienced network experts offers your computer users in Columbus Ohio instant assistance from a dependable support resource with years of background delivering telephone-based consulting and online repair service for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial contributor to business success, and Progent's goal is to solve rather than simply annotate IT problems.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team can supply phone-based and in-depth engineering support and education in key application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and training for familiar Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more concerning Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center2, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Columbus Ohio online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can configure SCOM to suit your environment so your computer maintenance is proactive rather than reactive. By spotting possible trouble spots before they cause downtime, proactive monitoring can ward off inconvenient and expensive information system crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems based on a variety of platforms.
To get in touch with Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Columbus Ohio, Progent's online computer support specialists can deliver professional and cost-effective IT help whenever your organization needs it. More than 20 years of offering remote repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to fix IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises service visits.
Even if your Columbus organization works with a regular freelance support technician or maintains a full time organization that can deal with common network problems, Progent's Microsoft certified consultants are available to provide an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either lack the time or the expertise to solve unexpected system emergencies or especially complicated integration problems.
Details of Progent's Online Computer Support for Columbus Ohio
Progent's online help, remote troubleshooting, network security expertise, and system administration services give offices in Columbus Ohio unparalleled leverage for your support budget. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk services and network management, Progent's professionals can deliver your office world class IT support while allowing you to eliminate the cost and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Columbus Ohio and is also ideal for networks in more remote areas that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner support firm, Progent has the use of a wide range of Microsoft support tools, technical information, and on-going education.
- Per Minute Billing to Reduce Expenses
Progent offers online help on a minute-by-minute billing plan, so you are charged only for the services you use. Progent requires no minimum fee for phone help and asks for no ongoing subscription fee for services provided during normal working hours. This keeps you from facing big bills for quick fixes.
- Access to Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco offers the services of on-staff professionals who have experience in designing, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to help you create fast, reliable, and secure infrastructure for local and remote networking.
- Application Experts Consulting
Progent's basic support services consist of technology integration, MS Exchange expertise, corporate security planning, and Co-managed Help Desk services. Progent's Application Experts group can provide in-depth consulting support for critical business applications. Support available from the Application Experts Group includes:
Dynamics GP Consulting and Customization
Microsoft Office Project Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL Database Administration and Application Design
Amazon Marketplace Web Service Software Design and Programming
By providing a convenient one-stop resource for network generalists and specialists, Progent is able to deliver timely, inexpensive, and thorough information technology solutions that match the special needs of your company.
- Advanced Online Connectivity Tools
Secure remote access permits Progent's service professionals to observe precisely what your users see. This makes it easier to find quick solutions to issues that might otherwise require a costly onsite visit. Effective online connectivity tools and experienced engineers together allow Progent to resolve most network issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated system tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening system security.
- Round-the-Clock Support for Maximum Network Availability
For businesses with line-of-business applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Services
Progent's Help Desk Call Center services are intended especially for budget-constrained companies whose clients require instant recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking allow offices to avoid the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Begin Receiving Online Technical Support from Progent?
- Proven Methodology
Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry background, at the front lines of network service, executing a broad variety of technical tasks for a large array of clients. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This guarantees that you get not only world-class IT capability, but also a consultant with proven methods for applying technical knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site visits by the minute. As a result, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for support services delivered during regular business hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast fixes so you won't be tempted to permit less critical problems to fester.
- Complete Records of IT Services
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or small service organizations who provide minimal documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by every staff member to each customer. The discipline of documenting and archiving service activity results in more efficient service and avoids a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who won't let go of vital service information.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer round-the-clock network monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, network monitoring can save your information network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.