Immediate Remote Troubleshooting for Columbus Ohio Computer Systems
Fast Online Technical Support for Columbus NetworksFor businesses located in Columbus Ohio, Progent provides online technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve challenging networking issues, plus the services of CISSP-accredited security experts to handle high-level security design and diagnostic issues.

Progent's online technical support experts provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools required to solve most network issues quickly. This lowers direct costs because service calls require minimal billable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company benefits additionally in incidental expenses by minimizing or eliminating system downtime and associated costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting expertise is particularly important in environments that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.

Progent's billing model for remote support is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical online service companies, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and clean model for pricing avoid situations where speedy. minor fixes manage to end up as substantial tabs. Progent's skill at solving problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an arsenal of customized tools and field-proven processes that promote the maximum level of efficiency for online help and repair for information networks of any size. Progent provides secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to interface to your network without breaching corporate security.

Progent's powerful service reporting system keeps comprehensive documentation describing the support that Progent's clients have been provided. Progent's team service personnel have access to the details of support provided to each customer by every Progent consultant. This history of trouble tickets and repairs is stored as a conveniently accessible internal knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft make available additional massive technical databases and permit priority access to manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to come up with the most efficient resolutions quickly.

Online technical support services available from Progent to customers in Columbus Ohio include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the world's top enterprises. Progent's ProSight series of outsourced network management services covers all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Progent's charges for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important fields of information technology allows customers to complete major projects within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting support can assist you in establishing an efficient new Help Desk or revamping your existing one, identifying or modifying Call Center software to address the special requirements of your corporation, or adding temporary online personnel to reinforce your internal Help Desk Call Center team to handle high-demand events like software transitions, mass updates, or installing brand new applications.

    Progent's Call Center team of veteran network professionals gives your workers in Columbus Ohio instant access to a large technical support resource with extensive background offering telephone-based support and remote diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center the reputation as a major driver of company efficiency, and Progent's intent is to resolve and not merely report IT problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Team offers online professional engineering support and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, programming, and training offerings, see Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Columbus Ohio online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your business so that your IT support is proactive rather than reactive. By detecting emerging problems before they result in network outages, system monitoring can ward off inconvenient and costly service breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems that support a mix of OS platforms.
How Your Columbus Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency online help with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent. For companies and startups in Columbus Ohio, Progent's phone-based computer support engineers are ready to deliver professional and economical IT help the instant your organization needs it. More than 15 years of providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to solve computer problems quickly while eliminating the expense and lost productivity that comes with on-premises support visits.

Even if your Columbus business deals with a local freelance support technician or maintains a full time organization that can handle common computer issues, Progent’s Microsoft certified engineers can still offer an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to resolve unexpected system emergencies or especially complicated integration problems.

Details of Progent's Online Network Services for Columbus Ohio
Progent's online help, Internet-based repair, network security expertise, and network administration services give companies in Columbus Ohio the greatest leverage for your support budget. Whether you need one-time phone support and Internet-based network repair or full-time Help Desk call center support and network management, Progent's professionals can deliver your business world class network support while permitting you to eliminate the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT background, fine tuned remote support software, and understanding of enterprise networking allow offices to escape the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



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    Infor CloudSuite Industrial, previously called SyteLine, is an ERP solution that incorporates over a quarter century of experience assisting manufacturing and distribution organizations to simplify complicated supply chains and improve the efficiency of critical business processes in order to bring products to market fast and adhere to customer schedules dependably. Progent can provide the skills of an ERP consultant with over two decades of experience working with the SyteLine/CloudSuite Industrial product family. Progent offers remote or onsite consulting that can range from as-needed advice to end-to-end solution design and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, application development, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Amazon AWS integration, disaster recovery planning, and database administration.

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    The clustering feature set built into the Datacenter and Enterprise editions of MS Windows Server 2008 has been dramatically re-engineered to simplify the installation, configuration, and maintenance of server clusters that provide greater levels of system availability, security, performance, and flexibility. New or improved features include automated cluster Validation, revamped configuration and deployment, improved cluster management, redesigned cluster architecture for increased uptime, better security and quorum structure, minimization of failure points, more storage and RAM capacity, and enhancements for multi-site clusters. Progent's Microsoft-certified consultants can assist you assess the business benefits of Windows clustering, design and implement a deployment, educate your IT personnel to manage your failover clusters, deliver continuing consulting and technical help services, and produce and validate a disaster recovery procedure.

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    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware.

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    SCCM 2016 Application Management Online Help

    Configuration Manager 2016 automates software deployment across multiple sites, simplifies security and compliance settings control, inventories network assets, guards against corporate data leakage, performs network health reporting, allows secure self service, and delivers a single point of control for managing multi-OS networks based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud experts can assist your organization with any facet of designing, implementing, operating and repairing a SCCM 2016 deployment for on-premises, cloud-based, or hybrid networks.

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    • Urgent Dynamics GP Power BI Professionals
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    Progent’s Microsoft certified consultants provide a variety of consulting services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP is an accounting and ERP platform based, like all Microsoft accounting solutions, on the scalable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics GP provides an affordable tool for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is easy to deploy and integrate, and with its segmented approach you can license only the functions you currently require, with the option to expand clients and enlarge functionality when necessary. Progent’s Microsoft Dynamics GP consulting engineers can help you install, configure and administer the current release of Dynamics GP or migrate smoothly from an older version.

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    • Online Technical Support SharePoint Workspace 2010
    SharePoint Workspace 2010 Technology Consulting Services

    Progent's Microsoft-certified consultants can provide affordable remote technical support and development services to assist you to design, deploy, manage, and maintain SharePoint 2010 environments that can involve web pages able to function as intranets, extranets, document management tools, wikis, data warehouses, business analytics, enterprise search, Visio-driven workflows, and other utilities to support and enhance collaboration. Progent can show you how to combine SharePoint 2010 with Microsoft SQL Server and with other data sources as well as with Microsoft's popular desktop applications like Office Excel, Word, Outlook, and Project. Progent can assist your business to migrate from earlier releases of SharePoint or adapt a mix of web technologies into a consolidated and easily managed SharePoint 2010 environment.

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    Small Office Outsource IT

    For small businesses interested in Progent's IT outsourcing, consulting, or technical support services, phone 800-993-9400 or send email to information@progent.com.

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    Progent’s Technical Response Center offers nationwide extended hours remote troubleshooting for computer systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service engineers provide after-hours telephone support and online direct computer connection to troubleshoot and repair technical problems rapidly and affordably. The breadth of IT experience represented by Progent's team of nationwide service engineers allows Progent to escalate even the most difficult network issues to appropriate specialists as required. For urgent problems, the Technical Response Center endeavors to answer your request for service within one hour.

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    • Colocation Center Onsite Technical Support
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    Colocation sites allow companies to share enterprise-class facilities for hosting computer equipment that supports mission-critical applications and services. Progent's Microsoft and Cisco certified IT experts can help your company with all facets of your colocation strategy including selecting and migrating to a colo facility, designing network architecture, specifying required equipment, on-site and remote troubleshooting, setting up remote system administration, and education your IT staff.

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    • Microsoft Exchange Server 2010 Upgrade Consultants
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    Progent's Microsoft-certified engineers can deliver affordable online and onsite help to implement your upgrade to Exchange 2010, produce extensive documentation of your new email environment, train your IT team and end users to get them up to speed rapidly on Exchange Server 2010, and offer continuing administrative services and engineering support. Progent's consultants can also assist you to upgrade from Microsoft Exchange 2010 to Exchange Server 2013 or Exchange Server 2016.

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    • Windows Server 2019 Technical Consultant
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    The complexity and integration requirements of Microsoft Windows Servers calls for a network consulting firm with practical experience and in-depth familiarity with designing and building cohesive, end-to-end business technology systems. The background of Progent's Microsoft-certified consultants, which averages more than 10 years supporting Microsoft integration, assures you success deploying Windows Server 2008 and Windows Server 2003 to align closely with your strategic goals. Progent’s IT support can assist you with planning, installing, administering, and supporting Windows Server systems that increase the productivity of your computer network. Progent’s consultants can assist you with Microsoft Windows 2008 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows Vista and other desktop clients.

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    • Remote Consult Small Government
    Small Government Consultant Services

    Progent has extensive experience providing a broad range of online network consulting and emergency troubleshooting services to local governments and school districts throughout the United States. Progent is one of the industry’s pioneers in providing advanced remote IT support and has delivered IT solutions to organizations in all 50 states. Remote support eliminates travel costs and solves issues faster than onsite support.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    • Specialists Ubiquiti UniFi XG switch
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    Ubiquiti's UniFi line of Wi-Fi infrastructure appliances includes a wide selection of Wave 2 Wi-Fi access points (APs), security gateways, and managed switches. Ubiquiti UniFi devices running throughout multiple venues with thousands of APs can be remotely configured and managed with free UniFi Controller software, which centralizes and streamlines setup, discovery, management, optimization, troubleshooting, monitoring, and analytics. Progent can provide the skills of veteran wireless consultants who can assist your organization to assess the value of Ubiquiti’s UniFi technology for your business and assist you to design, deploy, manage, and maintain your UniFi ecosystem.

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