Fast and Affordable Online Support for Columbus IT Networks
For companies in Columbus or anywhere in the state of Ohio, Progent offers remote help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to handle challenging networking problems, plus the services of CISA and CISSP-qualified security consultants to handle high-level security design and troubleshooting jobs.
Progent's remote support experts provide exceptional value because they have the practical background and are equipped with the advanced tools required to resolve most network issues rapidly. Efficient support lowers direct costs because service calls use up fewer chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your location. Your organization benefits even more in indirect costs by minimizing or avoiding system outages and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote technical support expertise is particularly valuable for organizations that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's billing model for online help is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the services that you actually get. In contrast to many online service companies, Progent asks for no startup fee or minimum payments. Progent's one-minute granularity and clean model for pricing do away with situations where quick repairs somehow end up as big bills. Progent's penchant for solving technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of customized technologies and field-proven methodologies that ensure the highest level of efficiency for remote help and repair for computer systems of any size. Progent provides protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's remote service group to connect to your company's system remotely without breaching network security.
Progent's advanced service database system stores detailed records describing the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of assistance rendered to each Progent customer by any engineer. This history of issues and resolutions is structured as a quickly exploitable proprietary knowledge base that enables Progent's online support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft make available additional massive support databases and allow quick response from vendors' in-house support staff with the result that Progent's remote consulting specialists are able to come up with the best solutions quickly.
Online support services available from Progent to companies in Columbus and anywhere in the state of Ohio include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote service experts offer network troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration consulting, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop support services to assist you company to install, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the highest accreditation for networking engineers, and certifies a consultant's technical knowledge at the expert level. Cisco CCIEs know how to deal with even the most challenging problems occurring in network infrastructure design, installation, administration, security, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs are an exceptional value because their broad expertise permits them to solve problems rapidly. In typical cases, less qualified consultants can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your network by means of advanced on-line support tools in order to perform efficient, secure, and affordable diagnosis and remediation.
Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.
Progent locations in Columbus region
Progent's CCIEs can provide consulting for the complete line of Cisco's top-selling family of networking appliances. Cisco infrastructure expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Catalyst switch consulting services, Cisco Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Wireless APs deployment help, Cisco WiFi controllers integration consulting, Cisco Security and VPN Integration services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a variety of system protection services that can improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist you to recover rapidly after a serious breach. Security solutions offered by Progent include: in depth network security analysis using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from malicious assaults; installing firewalls; designing safe mechanisms for off-site and mobile communication; protecting your email infrastructure against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting services to help businesses of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine on-premises resources along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for restoring services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also allows transparent testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer online consulting services to address a broad spectrum of computer technologies such as system infrastructure, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified management in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from legacy applications to MS Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical issues enables quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency online assistance diagnosing anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the industry's top enterprises. The ProSight suite of network management outsourcing services addresses all key aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the complete threat progression including protection, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide centralized control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology projects. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special fields of computer technology enables clients to execute critical projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Columbus Business Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk service options for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging issues.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the top professional services automation platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Call Center staff of seasoned information technology experts provides your clients in Columbus or anywhere in the state of Ohio fast assistance from a reliable technical support resource with years of background providing telephone-based help and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center perception as a key contributor to company efficiency, and Progent's aim is to fix rather than simply annotate technical issues.
- Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff can supply online and in-depth engineering expertise and education in specific application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, custom development, and education for popular Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers businesses in Columbus, or anywhere in the state of Ohio, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your business so that your computer support is proactive and automated. By anticipating potential issues before they expand into downtime, remote monitoring can avoid disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or environments based on a variety of OS platforms.
To contact Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Columbus or throughout the state of Ohio, Progent's online computer support engineers are ready to provide expert and cost-effective system help whenever your business needs it. More than 15 years of delivering remote tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity technology to fix network problems quickly while avoiding the cost and lost time that comes with on-premises service visits.
Even if your Columbus organization relies on a regular freelance support technician or maintains a full time IT staff that know how to deal with common network issues, Progentís Microsoft certified consultants can still offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to address unexpected network crises or especially complicated integration projects.
Features of Progent's Remote Computer Support for Columbus
Progent's online help, remote troubleshooting, system security expertise, and system administration services give businesses in Columbus or throughout the state of Ohio unparalleled leverage for your IT investment. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk services and system management, Progent's experts can provide your business world class IT support while allowing you to eliminate the cost and hassle of running a large in-house IT organization. Highlights of Progent's online help program include:
- Immediate Phone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Columbus and is also ideal for customers in more remote regions of Ohio that lack technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a broad range of Microsoft support utilities, technical information, and on-going training.
- By the Minute Billing to Minimize Costs
Progent provides online support on a per-minute basis, so you are charged only for the support you use. Progent has no minimum fee for online help and imposes no ongoing retainer for support services provided during normal business hours. This protects you from paying big bills for routine fixes.
- Availability of Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco offers access to authorized specialists with skill in planning, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected connectivity for local and remote networking.
- Application Experts Team
Progent's basic consulting offerings include system integration, MS Exchange Server expertise, system security planning, and Help Desk Co-management services. Progent's Application Experts Team offers world-class consulting support for critical application areas. Support offered by the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle DBA Services and Application Development
MySQL Management and Application Design
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient one-stop resource for network generalists and application experts, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that align with the unique requirements of your company.
- Advanced Remote Connectivity Software
Secure online access permits Progent's support experts to observe exactly what your users see. This makes it possible to produce quick solutions to issues that could otherwise demand an expensive onsite service call. Sophisticated online connectivity software and experienced technicians together allow Progent to repair most IT issues quickly and economically. Progent is a pioneer in online support and remote network tracking.
- Compatibility with Leading VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Support for Maximum Network Availability
For offices with vital applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-constrained offices whose workers need instant recourse to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT experience, refined support software, and understanding of corporate IT allow businesses to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Begin Getting Online Network Support from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Server Platforms
Progent offers in-depth expertise for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support services, Windows Server 2008 upgrades, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person help per minute. Consequently, you owe exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services provided during regular working hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick repairs so you won't be forced to permit minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation transmitted by each consultant to each customer. The discipline of detailing and archiving support records results in more efficient service and avoids a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible problems before they result in lost productivity, system monitoring can keep your IT network from painful and costly service losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.