Fast Online Technical Support for Columbus Networks
For organizations in Columbus or anywhere in Ohio, Progent provides online support for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting jobs.
Progent's online support engineers provide excellent value due to the fact that they have the practical background and are equipped with the advanced technology required to solve the majority of network issues rapidly. Efficient support lowers immediate expenses since service calls use up fewer billable minutes. Online help also eliminates the expense of sending an engineer to your location. Your company benefits additionally with indirect costs by reducing or avoiding system downtime and related costs stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support know-how is especially valuable for organizations that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's pricing model for remote support is designed to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the support that you receive. Unlike typical remote support firms, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing eliminate scenarios where speedy. minor fixes manage to turn into substantial tabs. Progent's skill at dealing with problems quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of customized technologies and field-proven methodologies which ensure the maximum degree of efficiency for online consulting and repair for information systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's Technical Response Center to connect to your company's environment remotely without compromising network security.
Progent's advanced technical support reporting system includes extensive histories for all service that Progent's customers have been provided. Progent's staff consultants have access to the history of assistance provided to every Progent client by any Progent engineer. This archive of anomalies and repairs is stored as an easily retrievable support knowledge base that allows Progent's remote support professionals to communicate their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced accreditations and close associations with key technology companies including Cisco and Microsoft make available additional massive technical databases and permit quick access to manufacturers' internal support staff so Progent's online consulting experts can come up with the best solutions promptly.
Remote services available from Progent to clients in Columbus and throughout the state of Ohio include:
Certified Windows Expertise
Progent's Microsoft-expert remote support experts can provide network problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2013 development,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of affordable PC desktop consulting and support services to help your company to install, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 integration support services plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking consultants, and indicates an individual's networking skills at the expert level. Cisco-qualified CCIEs know how to deal with the most complex issues occurring in network design, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep expertise allows them to fix problems rapidly. In common instances, less experienced service providers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can communicate with your environment using state-of-the-art on-line support tools to perform fast, safe, and economical analysis and repair.
Columbus Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Columbus Metro Area.
Progent locations in the Columbus Metro Area
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's top-selling selection of networking devices. Cisco infrastructure expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers consulting, Catalyst switch support, Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones support and wireless IP phones solutions, Cisco Meraki wireless AP layout and set up, Aironet Wireless APs planning and integration help, Cisco wireless controllers consulting, Cisco VPN and Network Security Integration expertise, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISM and CISSP security and compliance experts can provide a variety of security solutions to strengthen the immunity of your Windows, macOS and OS X, or Linux network against internal or external threats or assist your company to clean up quickly after a damaging penetration. Security consulting services offered by Progent cover thorough information security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick cleanup after virus and worm attacks; setting up firewalls; building secure architectures for remote and mobile access; protecting your messaging system against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent offers advanced remote support services to help organizations of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that combine local resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent runbook for recovering applications and services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based support services to address a broad range of information technologies including network infrastructure, messaging systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified administration in networks that combine Linux with Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to resolving network problems promotes quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can provide emergency online assistance resolving anomalies affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX OS
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services designed to allow small and mid-size organizations to utilize the same best-of-breed technology used by many of the world's leading enterprises. The ProSight portfolio of network management outsourcing services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete threat progression including protection, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of vital files, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special fields of information technology allows clients to execute major projects economically and on time. Progent's special remote engineering solutions include:
How Your Columbus Business Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Help Desk support alternatives for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are designed for businesses who lack the budget to create an in-house Help Desk but who need quick response from an efficient Call Center with proficient phone assistance plus the ability to escalate complex tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a seamless reinforcement of your current Helpdesk organization. Progent's Virtual Call Center can act as a an escalation option for complex network issues, or be ready in those circumstances when your regular support engineers are too busy.
Progent's Help Desk team of veteran information technology professionals provides your clients in Columbus or anywhere in the state of Ohio instant communication with a large network service group with substantial background offering telephone-based help and remote troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center recognition as a key enabler of company success, and Progent's goal is to fix instead of simply report technical issues.
- Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts staff offers remote advanced engineering expertise and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information on Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers companies in Columbus, or anywhere in the state of Ohio, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your environment so your IT support is proactive and automated. By detecting looming trouble spots before they cause downtime, proactive monitoring can avoid stressful and costly service crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or systems based on multiple operating systems.
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Columbus or anywhere in the state of Ohio, Progent's online network support engineers are ready to provide professional and affordable IT help the moment your company needs it. More than a decade of delivering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access tools to solve computer problems quickly while eliminating the expense and lost productivity associated with in-person support calls.
Even if your Columbus office has a local independent consultant or employs a full time IT staff that know how to deal with common network problems, Progentís Microsoft certified consultants can provide an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to solve unexpected network crises or especially challenging integration problems.
Advantages of Progent's Network Help for Companies in Columbus
Progent's remote network troubleshooting services enable your Columbus organization to enjoy the benefits of timely, expert IT support without the cost of maintaining a full-time IT organization. Your network will derive added business worth by being increasingly reliable, productive, and secure. Benefits to your company include:
- Seamless virtual extension of your on-site IT resources
For most offices in Columbus and throughout Ohio, local network service providers, whether represented by freelance consultants or a full-time maintenance staff, can solve the majority of network problems. On the other hand, serious problems might occur when local support personnel are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your onsite service technicians. In these situations, Progent's on-call support specialists provide an easy, fast, and economical solution to augment your regular resources and to pass on valuable information to improve your ability to handle downstream issues in-house.
- Less Reliance on Freelance Consultants
For IT support, smaller organizations commonly rely on individual freelance service providers. While freelance service people carry smaller internal costs than larger consulting organizations and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the lack of fallback personnel may require your business to go without assistance during an IT crisis. As your business grows, network unavailability and trouble with vital applications are more expensive. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers an on-call source of backup support experts to make sure your IT system stays up and running.
- Build a Scalable Foundation for Smooth Growth
Companies often begin with an IT architecture implemented on a modest budget. Without a scalable framework, slap-dash repairs can get piled onto a weak foundation. As a company grows, stability and scalability problems can hinder the productivity of the business. These badly built systems need careful assessment, intelligent long-term planning, and wide technical expertise to evolve to a network infrastructure able to provide the solid foundation to meet vital business requirements and ease downstream growth.
- Interact with Solution Providers Instead of Technology Resellers
Smaller offices need advice and technical training to navigate through an increasingly complicated maze of technology options capable of promoting business success and enhancing efficiency. These companies hardly need a computer consultant who is motivated to sell a specific vendor's products. IT consulting and product sales can result in a situation where the proposed
solution is designed around a profitable product instead of the true requirements of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align technical expertise with the best needs of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical expertise, fine tuned support software, and familiarity with corporate IT allow businesses to avoid the pitfalls of excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, in the trenches of network support, executing a wide variety of IT tasks for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This ensures that you get not just expert technical capability, but also a consultant with field-tested methods for applying computer knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site help per minute. As a result, you are charged just for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during normal working hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast solutions so you will not be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Companies who work with trusted independent consultants or who maintain in-house IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, protected, and efficient.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they cause downtime, system monitoring can save your IT network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.