Fast Online Technical Support for Columbus Networks
Fast Remote Support for Columbus NetworksFor organizations in Columbus or anywhere in Ohio, Progent provides online support for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting jobs.

Progent's online support engineers provide excellent value due to the fact that they have the practical background and are equipped with the advanced technology required to solve the majority of network issues rapidly. Efficient support lowers immediate expenses since service calls use up fewer billable minutes. Online help also eliminates the expense of sending an engineer to your location. Your company benefits additionally with indirect costs by reducing or avoiding system downtime and related costs stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support know-how is especially valuable for organizations that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for remote support is designed to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the support that you receive. Unlike typical remote support firms, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing eliminate scenarios where speedy. minor fixes manage to turn into substantial tabs. Progent's skill at dealing with problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of customized technologies and field-proven methodologies which ensure the maximum degree of efficiency for online consulting and repair for information systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's Technical Response Center to connect to your company's environment remotely without compromising network security.

Progent's advanced technical support reporting system includes extensive histories for all service that Progent's customers have been provided. Progent's staff consultants have access to the history of assistance provided to every Progent client by any Progent engineer. This archive of anomalies and repairs is stored as an easily retrievable support knowledge base that allows Progent's remote support professionals to communicate their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced accreditations and close associations with key technology companies including Cisco and Microsoft make available additional massive technical databases and permit quick access to manufacturers' internal support staff so Progent's online consulting experts can come up with the best solutions promptly.

Remote services available from Progent to clients in Columbus and throughout the state of Ohio include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services designed to allow small and mid-size organizations to utilize the same best-of-breed technology used by many of the world's leading enterprises. The ProSight portfolio of network management outsourcing services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete threat progression including protection, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of vital files, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special fields of information technology allows clients to execute major projects economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are designed for businesses who lack the budget to create an in-house Help Desk but who need quick response from an efficient Call Center with proficient phone assistance plus the ability to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a seamless reinforcement of your current Helpdesk organization. Progent's Virtual Call Center can act as a an escalation option for complex network issues, or be ready in those circumstances when your regular support engineers are too busy.

    Progent's Help Desk team of veteran information technology professionals provides your clients in Columbus or anywhere in the state of Ohio instant communication with a large network service group with substantial background offering telephone-based help and remote troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center recognition as a key enabler of company success, and Progent's goal is to fix instead of simply report technical issues.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff offers remote advanced engineering expertise and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information on Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Columbus, or anywhere in the state of Ohio, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your environment so your IT support is proactive and automated. By detecting looming trouble spots before they cause downtime, proactive monitoring can avoid stressful and costly service crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or systems based on multiple operating systems.
How Your Columbus Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Columbus or anywhere in the state of Ohio, Progent's online network support engineers are ready to provide professional and affordable IT help the moment your company needs it. More than a decade of delivering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access tools to solve computer problems quickly while eliminating the expense and lost productivity associated with in-person support calls.

Even if your Columbus office has a local independent consultant or employs a full time IT staff that know how to deal with common network problems, Progentís Microsoft certified consultants can provide an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to solve unexpected network crises or especially challenging integration problems.

Advantages of Progent's Network Help for Companies in Columbus
Progent's remote network troubleshooting services enable your Columbus organization to enjoy the benefits of timely, expert IT support without the cost of maintaining a full-time IT organization. Your network will derive added business worth by being increasingly reliable, productive, and secure. Benefits to your company include:

  • Seamless virtual extension of your on-site IT resources
    For most offices in Columbus and throughout Ohio, local network service providers, whether represented by freelance consultants or a full-time maintenance staff, can solve the majority of network problems. On the other hand, serious problems might occur when local support personnel are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your onsite service technicians. In these situations, Progent's on-call support specialists provide an easy, fast, and economical solution to augment your regular resources and to pass on valuable information to improve your ability to handle downstream issues in-house.

  • Less Reliance on Freelance Consultants
    For IT support, smaller organizations commonly rely on individual freelance service providers. While freelance service people carry smaller internal costs than larger consulting organizations and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the lack of fallback personnel may require your business to go without assistance during an IT crisis. As your business grows, network unavailability and trouble with vital applications are more expensive. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers an on-call source of backup support experts to make sure your IT system stays up and running.

  • Build a Scalable Foundation for Smooth Growth
    Companies often begin with an IT architecture implemented on a modest budget. Without a scalable framework, slap-dash repairs can get piled onto a weak foundation. As a company grows, stability and scalability problems can hinder the productivity of the business. These badly built systems need careful assessment, intelligent long-term planning, and wide technical expertise to evolve to a network infrastructure able to provide the solid foundation to meet vital business requirements and ease downstream growth.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller offices need advice and technical training to navigate through an increasingly complicated maze of technology options capable of promoting business success and enhancing efficiency. These companies hardly need a computer consultant who is motivated to sell a specific vendor's products. IT consulting and product sales can result in a situation where the proposed solution is designed around a profitable product instead of the true requirements of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align technical expertise with the best needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical expertise, fine tuned support software, and familiarity with corporate IT allow businesses to avoid the pitfalls of excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, in the trenches of network support, executing a wide variety of IT tasks for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This ensures that you get not just expert technical capability, but also a consultant with field-tested methods for applying computer knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help per minute. As a result, you are charged just for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during normal working hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast solutions so you will not be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Companies who work with trusted independent consultants or who maintain in-house IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, protected, and efficient.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to offer round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they cause downtime, system monitoring can save your IT network from painful and costly availability losses.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.

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Progent offers nationwide urgent help and consulting services for businesses who operate UNIX, Linux, or Solaris environments or whose information systems include a mix of UNIX and Microsoft products. Remote network consulting offers optimum leverage for your information technology budget by extending user efficiency and limiting the time charged for computer repair services. Advanced online support utilities and skilled service specialists and consultants allow Progent to handle most IT issues without wasting time and expense by traveling to your site. In the vast majority of cases your network problems can be remediated by telephone or via a mix of telephone support and remote network analysis. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISA and CISM certified security professionals to assist you with the toughest network problems.

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Microsoft SMS Server Setup and Support
SMS Server Upgrade Online Troubleshooting

Progentís Microsoft certified experts offer small and medium size businesses world-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to deliver critical software quickly and reliably to specified workers, lower software costs and stay compliant by understanding patterns of usage, enhance Windows security by increasing your awareness of vulnerability and by delivering targeted updates, manage your external workforce through accepted standards independent of connection or location, and reduce operational expenses by efficiently utilizing the management functions built into Windows. Progentís SMS engineers can help you use SMS economically for automated software and application installation, security patch control, and resource monitoring management including software and hardware inventory.

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Microsoft Certified Partner On-site IT Support
Microsoft Certified Troubleshooters

Progent is a Microsoft Certified Partner with accredited competencies such as Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the top client satisfaction and are afforded the closest operational relationship with Microsoft. The knowledge, skills, and commitment required to earn the level of Microsoft Certified Partner pays dividends to Progent's clients by allowing Progent to offer your company better solutions for your information system.

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Microsoft Expert Technical Support Services for System Center 2012
Data center Management IT Services

Progent has over a decade of background deploying, maintaining and troubleshooting the key components included with Microsoft System Center and can assist your organization to plan, install, maintain, and fix your System Center 2012 R2 solution to maximize the availability and performance of your critical IT resources across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-connected datacenters. Progent's consultants can help your organization to migrate to the latest edition of System Center from an earlier one or from another IT management platform to provide the advantages of best-in-class deployment, centralized management, security and compliance, plus datacenter and critical application performance monitoring.

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Exchange 2003 Server Upgrade Remote Support Services
Microsoft Exchange 2003 Online Support

Progent's Microsoft-certified professionals provide computer help and network consulting services for Microsoft Exchange Server 2003, Windows Server 2003, and for the complete family of Microsoft server platforms. Progent's upgrade, integration, administration, and troubleshooting services for Microsoft Exchange Server 2003 include planning, installation, project management, onsite and remote troubleshooting, Help Desk outsourcing, certified security evaluation, and comprehensive network management outsourcing.

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Microsoft System Center Operations Manager Computer Engineer

Progent offers a variety of network support bundles for small organizations. These information technology outsourcing and network monitoring solutions are based on the anticipatory problem solving abilities of Microsoft System Center Operations Manager 2007, a state-of-the-art network and IT management software platform that tracks the reliability, throughput, and safety of your network and isolates potential problems before they can bring down your system. With Progent's affordably priced IT service packages, small organizations can select a basic co-sourcing service program built around Operations Manager with server monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing solution.

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BlackBerry Synchronization Technical Support
Support and Help for BlackBerry Synchronization

Progent offers the expertise of RIM BlackBerry-certified engineers who can assist small organizations to design, manage, and troubleshoot BlackBerry technology economically and successfully, eliminating the need for an in-house BlackBerry expert and minimizing the expense and hassle of maintaining a mobile workgroup. Progent's BlackBerry specialists offer in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security engineers. This breadth of knowledge, combined with Progent's proven remote service delivery model, offers small and mid-size companies a cost-effective option for integrating BlackBerry devices and software productively into their information system.

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Microsoft Exchange 2000 Computer Engineer
Microsoft Exchange Upgrade Support Services

Progent is among the most qualified IT support firms for integrating email systems based on Exchange 2000. Progent specializes in helping small and mid-size companies get all the advantages of Exchange Server 2000 for common scenarios including upgrading from Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 support.

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Exchange 2007 IT Consultant
Microsoft Exchange Support Outsourcing

Progent's Microsoft certified consultants can show you how to design and deploy an efficient in-place Exchange Server 2007 migration strategy that minimizes productivity disruption, simplifies ongoing service requirements, and makes your Exchange 2007 Server easy to administer. For complicated multiple server or multi-location upgrades, Progent offers the experience to complete your move quickly and affordably. Progent's Microsoft Exchange 2007 support, repair, and design offerings include expertise with the configuration of third-party enhancements of Microsoft Exchange 2007 Server and the design of unified messaging solutions based on Exchange 2007 Server.

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Microsoft ERP Support Services
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Progent's team of application experts offer advanced support, custom programming, deployment assistance, and webinar classes for popular applications that address vital areas including ERP, general accounting, business reporting, web application development, and the Microsoft Office family of business productivity solutions. As a Microsoft Partner with years of experience delivering advanced consulting support online, Progent can help clients anywhere in the U.S. to save the lost productivity and expense associated with travel and on-premises activity without compromising the high quality of technical services.

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Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes a wide selection of Wave 2 802.11ax Wi-Fi access points, security gateways, and managed switches. UniFi appliances running on multiple venues with any number of APs can be remotely configured and managed using free UniFi Controller software, which centralizes and simplifies setup, discovery, administration, optimization, troubleshooting, monitoring, and analytics. Progent offers the expertise of seasoned Wi-Fi consultants who can assist you to assess the value of Ubiquitiís UniFi technology for your business and help you to plan, deploy, manage, and maintain your UniFi solution.

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Progentís Cisco-Certified network experts provide professional PIX Firewall support services encompassing design, implementation and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack protection, and secure access services. Extending from compact, plug-and-play desktop appliances for small businesses and home offices to modular gigabit products, Cisco PIX firewalls provide a healthy level of protection, performance and availability for information environments of all sizes. PIX firewalls are based on a proven, specially designed operating system, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and networking services, including advanced application-aware firewall services, VoIP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent access services, and extensive administrative tools. Progentís Cisco experts can show you how to choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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Consultant Services for Microsoft Azure hybrid cloud solutions
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Progent can provide expert remote consulting to help companies connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that utilize physical resources along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud integration services that include Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.

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Wireless Security Services
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Progent offers expertise for security evaluation utilities including Microsoft Baseline Security Analyzer for performing a variety of programmed network testing scans to uncover possible security gaps. Progent has broad knowledge of security auditing tools and can help you to make sense of audit reports and respond appropriately. Progent can show you how to build protection into your company operations, configure scanning tools, plan and implement a secure network environment, and recommend procedures to maximize the safety of your IT system. Progent's security professionals are able to assist you to configure a firewall, implement safe remote access to email and business applications, and install virtual private network. Progent's qualified security experts can also validate the protection of web-based applications and can provide extensive security evaluations of enterprise-wide security to validate your company's compliance with recognized industry security standards including FISMA, NIST, and ISO 17799.

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SharePoint 2013 Professional

Progent has been providing SharePoint support since the initial SharePoint product was published over a decade ago, and Progent has the breadth and depth of IT knowledge to help businesses of all sizes to design and carry out a SharePoint Server 2013 deployment and create SharePoint 2013 apps that bring substantial business value to your information network. Progent's Microsoft-certified consulting team can assist you to assess the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from a different collaboration solution; determine if an on-premises, Cloud-based or hybrid deployment is best suited for your organization; and select the most appropriate version of SharePoint 2013 for your applications. Progent can provide full project management support or can help in individual tasks associated with your SharePoint 2013 deployment.

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Microsoft SMS Server Support Services

Progentís certified experts offer small and mid-size businesses enterprise-grade consulting support for Microsoft Systems Management Server and Configuration Manager, Microsoft's standard tools for update and configuration management. Configuration Manager is the new title for the change management platform previously known as Systems Management Server. Configuration Manager 2007 provides a range of enhancements to SMS Server 2003 such as comprehensive automation, built-in Vista Microsoft Windows Server 2008 awareness, NAP security support, and boot image management. Progentís Microsoft certified engineers can help you use SMS or System Center Configuration Manager economically for streamlined operating system and application installation, security patch control, software tracking, and software license compliance. Progent's consultants can also help your company to move smoothly from Microsoft Systems Management Server 2003 to Configuration Manager.

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Progent can help you plan and implement a smooth move to Dynamics GP/Great Plains so that you retain your data, strengthen your protection, enhance your analytics, take full advantage of Microsoft Office integration, and reduce business disruption by designing and executing a smart migration plan. Progent can also help educate new Dynamics GP/Great Plains 2010 users so you don't lose productivity. Progent can enhance your financial reports and management analytics by providing Crystal Reports consulting, FRx programming, and Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other platforms make it possible to produce custom line-of-business applications and eCommerce solutions that integrate transparently with Dynamics GP.

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Hyper-V Virtual Integration Services

Progent's Microsoft-certified professionals can assist you to analyze the possible benefits of Hyper-V-based virtualization for your business, perform test implementations to validate Hyper-V's compatibility with your production software, evaluate your network and server infrastructure for smooth performance with virtualization solutions, assist you in migrating to Microsoft Windows Server 2008 and setting up Hyper-V, train your IT staff to track and administer Hyper-V, offer world-class consulting support for improving the security of your virtual servers, establish and test disaster recovery procedures that optimize network uptime, and deliver continuing consulting and maintenance including affordable remote troubleshooting and turn-key Help Desk services.

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Professional for NetApp Disaster Recovery
NetApp MetroCluster Troubleshooting Engineers

NetApp MetroCluster is a high-availability and disaster recovery software suite that combines failover storage clustering along with continual replication to provide fast, zero data loss disaster recovery (DR) between sites located up to 300km away from one another. Progent's team of seasoned IT consultants can assist your business to design, deploy, administer, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster deployment that aligns with your functional requirements and IT budget. Progent can ensure you follow leading practices for configuring your MetroCluster environment by delivering guidance with procedures like assigning disk pools and shelf IDs, arranging plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, designing a tiebreaker, setting up a configuration replication network, and testing your MetroCluster disaster recovery system to verify compliance with industry standards and government mandates.

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Microsoft SQL Server Design and Installation
MS SQL Network Consultant

Progent's certified SQL Server application developers and DBAs can provide online expertise to help businesses of any size to create, manage, and maintain applications powered by the Microsoft SQL Server RDBMS and Microsoft's .NET framework. Progent's SQL Server consultants can provide help with any phase of application development in solutions that can include small business or departmental databases to VLDB applications and data warehousing.

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Network Consultant for Forefront Threat Management Gateway
Online Support for Forefront Network Inspection System

Forefront Threat Management Gateway 2010 is based on the powerful security technologies of Microsoft Internet Security and Acceleration Server and provides a centrally administered Internet gateway that acts as a one-server platform for an array of security functions including an application and network layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, VPN control, and HTTP/HTTPS inspection. Forefront TMG 2010 provides comprehensive web security reporting capabilities, allows custom reports powered by Microsoft SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual server to cut expenses and enhance recoverability. Progent's Microsoft consultants can assist your company to plan and carry out test and production deployments; integrate Microsoft Forefront TMG 2010 with Windows Server 2008 R2, Active Directory, SQL Server, Microsoft Exchange Server 2010, and SharePoint; install Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and deliver ongoing consulting and repair services. Progent can also help your organization to migrate economically to Microsoft Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

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Engineer for Hyper-V 3.0 Virtual
Windows Server 2012 R2 Hyper-V Support and Help

Widows Server 2012 R2 Hyper-V enhances server virtualization in critical areas including secure multitenancy, agile network infrastructure, cloud readiness, expandability and performance, and high availability. Progent's Microsoft-certified consulting experts can assist your company to benefit from Hyper-V to install and manage virtual servers to cut network expenses and improve availability.

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Windows 10 Compatibility Testing Design Consultant
Professional for Microsoft Windows 10

Progent's Microsoft-certified consultants can assist organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from any earlier version of Windows. Online and on-premises assessment and upgrade support for Windows 10 provided by Progent include ROI analysis, project management, application and driver compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud integration, mobile device management and synchronization, teleworker connectivity, security and compliance, automated deployment and administration, network infrastructure optimization, wired/wireless convergence, business continuity planning, custom training for network management personnel and end users, and post-migration technical help.

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Network Consultant for VPN
VPN Professionals

Cisco's security and offsite access technology for small to mid-size companies represent a complete range of manageable security products to help you safeguard your entire information system. Cisco's Virtual Private Network line includes routers, firewalls, and Virtual Private Network access concentrators. Progent's expert consulting staff includes field-proven specialists with Cisco CCIE and Cisco Certified Network Professional certifications who can help your organization to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco security solutions that align most closely with your business objectives.

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Progent's Microsoft-certified consulting experts can assist organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an older version of Windows. Remote and on-premises assessment and upgrade support for Microsoft Windows 10 offered by Progent include ROI estimates, project supervision, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud integration, mobile device management, telecommuter access, security and compliance, streamlined provisioning and administration, infrastructure design, Wi-Fi support, disaster recovery planning, custom training for network management staff and end users, and post-migration Call Center support services.

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Microsoft Exchange 2000 Professionals
Exchange 2000 Upgrade Upgrade Consulting

Years of background with Microsoft's Exchange technology makes Progent among the most knowledgeable computer consulting companies in California for integrating email solutions based on Exchange 2000 Server. Progent is skilled in helping small businesses derive the full benefits of Exchange Server under typical scenarios such as upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 mail environment, and outsourcing your Microsoft Exchange Server management.

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Engineer for Android ActiveSync

Progent's seasoned team of network consultants and application experts have years of experience delivering online and onsite support for businesses of all sizes who want to integrate Android phones and tablets into their IT networks so that mobile clients can be productive from anywhere. Progent has the range of know-how to resolve technical issues that involve multiple manufacturers and that represent a combination of older and up-to-date technology. Progent provides affordable online technical support to help you with any facet of designing, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional technical support to help you to resolve particularly challenging technical problems, or Progent can provide outsourced or co-sourced project management services to ensure that you complete strategic IT projects on schedule and on budget. Progent can assist with on-premises, cloud-based, or hybrid network environments and offers expertise with operating systems, apps, management tools and hardware infrastructure. Progent also can provide specialized group or individual classes to show you how to manage and operate Android phones securely and productively.

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Wireless LAN Consultant
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Progent can help you design, deploy, manage, and troubleshoot a viable Wi-Fi LAN infrastructure, select sensible components, and integrate wireless access points, wireless bridges, radio antennas, wireless controllers, and other wireless accessories. Progent can also show you how to create a complete 802.11x network security strategy that is well integrated with the security plan for your overall business network.

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Computer Consultancy Firm for Microsoft Desktop

Progent can deliver a variety of economical online and onsite support services to assist you to configure, manage, and troubleshoot workstations and mobile devices powered by Microsoft Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.

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Apple Time Machine Backup Professional
Deduplication Engineers

Progent offers economical remote support from engineers skilled in a broad array of products and technologies that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux/UNIX servers and desktops plus notebooks and handhelds. Progent can provide help for leading data protection platforms including Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take Software, Mozy, Retrospect, Time Machine, VMware vSphere Data Protection (VDP), and Solaris FLARs. Progent's consultants can assist your company to design, enhance, or maintain backup/restore systems for a range of architectures such as local, remote, cloud-based, or a mix.

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Microsoft Help Desk Support Outsourcing
24x7 Call Center Help and Support

The Contact Center support delivery structure adopted by Progent's Technical Response Center offers small and midsize organizations an efficient option to dependence on independent service individuals by offering extensive expertise shared by numerous support teams, optional 24x7 access to emergency help, escalation capability to world-class engineers for solving the most intractable problems, service consistency and dependability, quick follow-up enforced by veteran IT service managers, a choice of convenient ways for requesting support tasks, plus excellent process transparency enabled by trouble ticket tracking and accessible via a web portal.

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ProSight VM Hosting Professionals

Progent's ProSight Virtual hosting services offer small and midsize companies a range of advantages such as lower capital costs, savings on operational costs, better management focus, world-class protection, enhanced availability, and business continuity.

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Windows Server 2012 R2 IT Consultant
Windows 2016 Online Support Services

The complexity and connectivity requirements of Microsoft Windows Servers calls for an IT consulting firm with hands-on expertise and broad familiarity with designing and integrating seamless, comprehensive network technology systems. The background of Progent's Microsoft-certified experts, which averages over 10 years supporting Microsoft technology, assures you success deploying Windows Server 2008 and Windows Server 2003 to align optimally with your strategic objectives. Progentís consulting services can assist you with designing, installing, managing, and troubleshooting Windows Server solutions that increase the productivity of your IT system. Progentís consultants can assist you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows Vista and other desktop clients.

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Engineer for Firepower Services

Progent's Cisco-certified CCIE network experts can help your company to maintain your legacy PIX or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, deploy, optimize, manage and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services

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Support and Help for Microsoft Windows Server 2012 Clusters

Progent's certified failover clustering consultants can help businesses to assess the advantages of deploying Microsoft Windows Server 2012 clustering technology to build an advanced fault-tolerant/disaster recovery solution, assist you to design and deploy a Windows Server 2012 system, provide online and on-premises consulting services and technical support for failover clusters composed of physical servers or virtual machines, and show you how to streamline the management of failover clusters.

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If your organization does not require immediate online support but you think you will require assistance with your information system in the near future, you can save time and expenses and guarantee that the appropriate IT skill will be ready when you require it by getting in touch with a Progent sales agent and registering as a client. For details, phone 800-993-9400 or send email to

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Microsoft Operations Manager Professional

Even if your business has a minimal network support group and a modest technology budget, your information network can still feature the same high availability and responsiveness that once required a substantial in-house service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-premier IT professionals, the latest network management products for 24x7 monitoring and threshold alarms, and economical support packages such as a help desk call center to keep your mission-critical network applications and hardware operating.

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Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete threat progression including blocking, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats.

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Microsoft SQL Server 2014 includes major enhancements in key areas including speed, uptime, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that works transparently across all workloads including Online Transaction Processing (OLTP), data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and on-premises consulting services such as planning, configuration, administration, remediation, and software development expertise to enable businesses of all sizes to realize fast return from their SQL Server 2014 investment.

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Aironet 1700 Access Point Support and Integration

Progent's Cisco-certified wireless integration consultants can help you to deploy, manage, and troubleshoot Cisco wireless devices including Cisco's Aironet and Meraki Wave 2 Wi-Fi access points as well as Cisco's Wireless Network Controllers.

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Progentís Microsoft-certified experts can provide organizations of any size consulting, technical support, and development services for SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced solution that uses web technology for intelligently connecting people, teams and data. Microsoft SharePoint provides a central spot for your workers or customers to access, manage, distribute and interact with useful data, documents, and software and to communicate with other people. SharePoint allows quicker and better decisions, more effective sharing across groups and more streamlined business processes. Windows SharePoint Services connect workers, clients, workgroups and major tasks with the knowledge theyíve created in a way that makes data convenient to locate, download and re-use. Progent's certified SharePoint consultants can assist your organization to maintain your current SharePoint solution or upgrade to the current release of SharePoint Server or to SharePoint Online.

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Offsite BDR Services Professional
Offsite BDR Services Network Consulting

ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data.

Solaris to Windows Upgrade Sun Solaris Migration Consulting
Specialists for NetApp SnapMirror Engineers for NetApp MetroCluster and FlexPod
Support Outsourcing Fedora Linux, Solaris, UNIX Integration Support
System Center Operations Manager Technical Support Services Application Monitoring Online Consulting
Systems Support Monterey Support Organizations
Tech Support Birmingham International Airport BHM Windows Server 2012 R2 Computer Network Support Companies
Technical Support Outsource for Columbus Top Mississippi System Engineers
Online Support Services for Office 365 Mac Integration
Specialists for Office 365 Word Integration

Office 365 is Microsoft's expanding suite of productivity programs and cloud-hosted services available on a subscription basis. Office 365 apps and cloud-based services are available in a variety of product bundles targeted at customers from students and households to global enterprises. Progent can provide quick and affordable remote access to consultants with in-depth knowledge of Microsoft, macOS, iOS, and Android technology. Progent can assist you to evaluate the many subscription plans available with Office 365 and integrate your information network with Office 365 so you derive maximum business value. Progent supports multi-platform networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also help you to create and manage hybrid networks that seamlessly combine on-premises and cloud products and services.

Technical Support Services Urgent Microsoft SharePoint Server 2010 Specialist
Technical Support Services for ISA 2004 Server Microsoft Firewall Remote Troubleshooting
Nagios for Linux Technology Professional
Nagios for Linux Consult

Nagios and MRTG are powerful, license-free monitoring tools that operate under Linux and can be used to analyze UNIX environments, Windows networks, or multi-platform situations in which Linux and Windows run side by side. The Nagios monitor allows system support engineers to track network services including POP3, HTTP, SSH, and NNTP. Multi Router Traffic Grapher allows you to track the traffic through SNMP network devices including processors, routers, and switches. Progent's system integration engineers can help you use both these utilities to streamline and troubleshoot your system.

Technology Professional for Solaris UNIX Consult
Solaris Protecting
Solaris Secure

If your company operates a Sun Solaris environment or a mixed-platform computer system, Progent's CISM and CISSP-certified security specialists can assist your entire organization in a wide array of security areas such as security management practices, security design and models, connection management products and techniques, applications development security, business processes security, physical security, communications, network and web security, and disaster recovery planning. CISM and CISSP define the fundamental skills and international standards of performance that network security managers are required to master. These accreditations provide executive management the confidence that consultants who have achieved their CISM, CISSP or ISSAP certification have demonstrated the background and theory to deliver world-class security management and consulting services.

Troubleshooting for Mandrake Linux, Sun Solaris, UNIX in Richmond Piedmont Ubuntu Linux, Sun Solaris, UNIX Professionals
UNIX with Windows Consulting Services Solaris with Windows Consultant
Urgent Linux Network Consultants in Colorado Solaris Specialist Colorado
Virtual Machine Hosting Consulting ProSight Virtual Hosting Professional
Windows 2019 Server System Consultants IT Solution Providers for Windows Server 2012
Windows 7 Backup and Restore Network Consultants Online Technical Support
ISA Server IT Consulting
Network Consultant for ISA 2004 Enterprise Edition Server

Progentís Microsoft certified professionals provide small and medium sized companies expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and ISA Servers contain an advanced application-layer aware firewall that can protect your business network from attack by outside and inside threats. Forefront TMG and ISA Server perform deep examination of Internet protocols such as HTTP, which allows these security platforms to detect many threats that can get by ordinary firewalls. The integrated firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the centerpiece of Microsoft's network security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you strengthen your network protection through expert design and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified engineers can assist you to deploy Microsoft Forefront Threat Management Gateway 2010, maintain any version of ISA Server, or migrate from ISA Server environments to Microsoft Forefront Threat Management Gateway.

Windows Server 2012 Hyper-V Virtual Switch IT Consultant Windows 2012 Computer Engineer
SMS Upgrade Network Engineer
Professional for Systems Management Server 2003

Progentís Microsoft certified experts provide small and medium size companies world-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to deliver important software rapidly and reliably to specified users, lower software expense and adhere to licensing agreements by determining usage profiles, improve Windows protection by improving your awareness of vulnerability and by installing targeted updates, manage your mobile workforce through accepted standards independent of connection or geography, and reduce operational costs by efficiently utilizing the administrative capabilities incorporated into Windows. Progentís SMS engineers can help you use SMS economically for automated software and application deployment, security patch control, and asset monitoring management including program and hardware inventory.

Windows Server 2016 Tech Support Outsource in Akron Canton Emergency Upgrade for Microsoft Windows Server 2016 in Akron, OH
macOS Networking Help and Support macOS RAID Remote Consulting