Immediate Remote Support for Columbus Ohio Computer Networks
For organizations in Columbus Ohio, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.
Progent's remote support experts offer exceptional value because they possess the practical experience and are equipped with the sophisticated technology needed to solve most network issues rapidly. This lowers direct expenses since solutions accumulate minimal chargeable minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization saves even more in indirect expenses by minimizing or avoiding network outages and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting expertise is particularly important for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's billing policy for online help is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the services that you actually get. Unlike typical remote service companies, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and simple model for billing eliminate scenarios where quick repairs manage to turn into large tabs. Progent's skill at handling technical issues quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a collection of customized tools and field-proven processes which permit the highest degree of efficiency for remote engineering help and repair for computer systems of any size. Progent offers secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's online support team to access your network without breaching system security.
Progent's powerful service reporting system stores comprehensive documentation describing the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of assistance delivered to each Progent customer by every engineer. This archive of anomalies and resolutions is structured as a quickly exploitable proprietary knowledge base that allows Progent's remote technical engineers to share their experiences company-wide to make sure that the efficiency of Progent's support improves daily. Progent's high-level certifications and working relationships with important vendors including Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority access to manufacturers' in-house product engineers so Progent's online consulting experts can determine the best solutions in the least time.
Online support services available from Progent to businesses in Columbus Ohio include:
Authorized Windows Expertise
Progent's Microsoft-expert remote service professionals can provide computer system repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help your company with a broad range of platform support such as Windows Server 2022 planning and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams consulting, Skype for Business migration consulting, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Access Development and Training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable desktop consulting and support services to help you business to install, integrate, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 system design and upgrade assistance and Windows 10 configuration consulting, plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and validates a person's technical skills at the expert level. Cisco CCIEs can handle the most complex problems surrounding network planning, deployment, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS network management utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs offer excellent cost-effectiveness since their depth of expertise permits them to fix problems quickly. In typical cases, less experienced service providers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your computer system by means of the latest on-line troubleshooting tools in order to provide efficient, secure, and economical diagnosis and repair.
Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.
Progent locations in Columbus region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading selection of connectivity products by providing services such as:
CISM and CISSP Premier Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security services that can improve the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to recover quickly after a serious breach. Security consulting services available from Progent cover thorough information security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; installing firewalls; designing secure architectures for remote and mobile communication; guarding your email infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting support to help organizations of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that utilize local resources along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration support services such as Microsoft 365 integration solutions with local Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent workflow for restoring applications and services quickly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote consulting services to address a wide range of information technologies such as network infrastructure, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy administration in environments that include Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux environments. Progent's group-oriented approach to resolving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.
Major Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price services designed to allow small and medium-size businesses to utilize the same advanced technology used by some of the industry's top corporations. The ProSight line of outsourced network management services covers all critical facets of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and track your data backup operations and enable transparent backup and rapid restoration of critical files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed backup services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer organizations of any size a flexible and affordable solution for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving IT system. Besides maximizing the protection and functionality of your computer environment, Progent's patch management services permit your in-house IT staff to focus on line-of-business initiatives and tasks that derive maximum business value from your information network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo authentication services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a protected online account and enter your password you are asked to confirm your identity on a unit that only you have and that is accessed using a separate network channel. A broad range of devices can be used for this added form of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register multiple verification devices. For details about Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so all looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup environment that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology programs. Billing charges for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology allows clients to complete critical projects economically and on time. Progent's project-based online engineering solutions include:
How Your Columbus Business Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Call Center support programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution built around the top professional services automation platform for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center staff of experienced network professionals provides your workers in Columbus Ohio instant access to a large support resource with substantial experience providing phone help and remote repair service for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk recognition as a significant driver of business efficiency, and Progent's policy is to fix instead of simply track technical issues.
- Applications Services: Education, Programming, and Integration
Progent's Applications Consulting staff offers remote and in-depth consulting expertise and education in key application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for popular Microsoft applications such as CRM, Project, Office Word, and Microsoft 365 Excel. To read additional information on Progent's consulting, customization, and training services, refer to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center2, expand or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Columbus Ohio online IT infrastructure monitoring by providing System Center Operations Manager consulting. Progent can configure Operations Manager to accommodate your environment so that your IT maintenance is proactive rather than reactive. By spotting potential problems before they grow into network outages, automated monitoring can minimize disruptive and costly network breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks based on a mix of operating systems.
To get in touch with Progent about emergency remote expertise with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Columbus Ohio, Progent's phone-based network support engineers are ready to provide professional and affordable IT help whenever your organization needs it. More than two decades of offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online access tools to solve computer problems rapidly while avoiding the cost and lost time that comes with in-person service calls.
Even if your Columbus company works with a regular independent support technician or maintains an in-house IT staff that can handle the majority of computer issues, Progent's Microsoft certified consultants can offer a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to deal with sudden network emergencies or especially tough integration projects.
Details of Progent's Remote Network Services for Columbus Ohio
Progent's phone support, Internet-based repair, system security consulting, and system administration services give offices in Columbus Ohio unparalleled leverage for your IT investment. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can deliver your company world class network support while permitting you to avoid the cost and hassle of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to companies in Columbus Ohio and is also ideal for networks in more remote regions that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide selection of Microsoft support tools, technical databases, and on-going training.
- Per Minute Billing to Reduce Costs
Progent provides remote support on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum charge for phone service and asks for no monthly subscription fee for support services provided during regular business hours. This protects you from paying big invoices for quick repairs.
- Availability of Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco can provide access to on-staff specialists who have skill in designing, implementing, and managing networking solutions based on Cisco products. Progent can offer a CCIE or CCNP to help you create high-speed, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic consulting services include system integration, Microsoft Exchange expertise, network security design, and Co-managed Help Desk services. Progent's Application Experts group offers in-depth consulting support in specific application areas. Help available from the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project Training
Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Software Development
MySQL Database Administration and Application Development
Apple Macintosh Consulting
Amazon MWS Application Development
By offering a full service one-stop source for network generalists and application experts, Progent is able to tailor timely, inexpensive, and thorough IT solutions that align with the special requirements of your business.
- Advanced Online Access Tools
Protected remote access permits Progent's support professionals to observe precisely what your users see. This makes it possible to produce quick fixes to problems that might otherwise require an expensive personal visit. Sophisticated online access tools and experienced engineers combine to enable Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite troubleshooting and automated system tracking.
- Support for Popular VPN Gateways
Progent supports secure VPN access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Support for High Network Uptime
For offices with line-of-business applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on MS Operations Manager, this offering can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk support services are intended especially for budget-conscious companies whose workers require immediate access to a Help Desk service with expert telephone support and full escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT experience, fine tuned remote support software, and familiarity with corporate IT allow companies to escape the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Online Network Help from Progent?
- Best Practices
Progent's team of Microsoft and Cisco Certified consultants average more than ten years of real-world professional experience, in the trenches of IT support, executing a broad range of IT projects for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This guarantees that you get not just world-class IT capability, but also a consultant with field-tested approaches for applying technical knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits by the minute. Consequently, you are invoiced only for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and asks no monthly commitment for services provided during normal business hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast solutions so you won't be forced to allow less critical problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or small support firms who provide minimal documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports transmitted by each consultant to every client. The discipline of documenting and archiving support records allows more efficient service and avoids a slew of common problems such as when a service client is virtually held hostage to a consultant who won't release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your IT network from painful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.