Fast and Affordable Online Troubleshooting for Columbus Computer Networks
For businesses located in Columbus or anywhere in the state of Ohio, Progent provides remote help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the services of CISSP-certified cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's remote support engineers offer excellent value because they have the real-world experience and have access to the sophisticated technology needed to resolve most information system issues rapidly. Efficient support reduces immediate expenses since service calls accumulate minimal billable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your company benefits additionally with indirect expenses by minimizing or eliminating network outages and related costs stemming from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive online consulting experience is especially valuable in environments that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.
Progent's billing policy for online help is designed to leverage your IT service investment. Progent bills by the minute for phone consulting, so you are billed just for the support that you receive. Unlike many remote support companies, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing avoid situations where speedy. minor solutions manage to turn into large tabs. Progent's penchant for disposing of technical issues quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized technologies and proven processes which permit the highest level of effectiveness for online consulting and repair for information systems of any size. Progent offers secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's Technical Response Center to access your network without breaching corporate security.
Progent's sophisticated service reporting system stores extensive documentation describing the service that Progent's clients have been provided. Progent's team consultants have access to the history of support rendered to each Progent customer by any engineer. This archive of problems and solutions is structured as a quickly accessible internal knowledge base that enables Progent's online technical experts to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft open up other massive support databases and permit quick access to manufacturers' in-house engineering staff so Progent's remote consulting specialists can determine the best solutions in the least time.
Online support services offered by Progent to businesses in Columbus and anywhere in the state of Ohio include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote support professionals can deliver computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help your company with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2013 development, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop services to assist you company to install, integrate, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network professionals, and certifies a person's technical skills at the expert level. CCIEs can handle the most challenging issues surrounding network infrastructure planning, deployment, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration utilities and developing workarounds or locating software updates. Cisco CCIEs provide excellent value because their broad experience allows them to fix problems quickly. In many instances, less seasoned consultants can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can tie into your network using the latest remote support technology in order to perform fast, secure, and affordable diagnosis and repair.
Columbus Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Columbus Metro Area.
Progent locations in the Columbus Metro Area
Progent's CCIEs can provide help for the entire range of Cisco's industry-leading family of networking products by offering services that include:
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of security services that can enhance the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or assist you to recuperate rapidly after a serious breach. Security solutions available from Progent cover in depth network security and compliance audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recuperation from malicious attacks; integrating firewalls; building safe mechanisms for off-site and mobile access; securing your email system against spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support services to help businesses of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine physical resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent runbook for restoring services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to address a broad spectrum of information technologies including system architecture, messaging systems, network and process security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified management in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux solutions. Progent's team-based approach to solving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers service expense.
Important Linux platforms for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key aspects of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of vital files, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so all looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Billing rates for longer-term consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special fields of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Columbus Business Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Call Center service options for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk consulting support can assist you in building an efficient new Help Desk or enhancing your established organization, identifying or enhancing Help Desk Call Center software products to handle the special needs of your company, or adding occasional phone support staff to supplement your existing Call Center team to deal with high-demand events like software transitions, major upgrades, or installing brand new applications.
Progent's Call Center team of veteran network experts provides your computer users in Columbus or anywhere in the state of Ohio rapid access to an efficient network service group with extensive experience providing telephone-based consulting and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center the reputation as a significant driver of company success, and Progent's intent is to resolve and not just annotate IT issues.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts Team offers phone-based professional engineering expertise and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, custom development, and training offerings, refer to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Columbus, or anywhere in the state of Ohio, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your business so your IT support is proactive rather than reactive. By detecting emerging trouble spots before they expand into crashes, remote monitoring can minimize inconvenient and costly network failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or systems powered by multiple operating systems.
To get in touch with Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Columbus or anywhere in the state of Ohio, Progent's phone-based computer support engineers can deliver professional and affordable IT help whenever your business needs it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine online access technology to fix IT problems quickly while eliminating the cost and lost time that comes with on-site service visits.
Even if your Columbus office relies on a regular freelance support technician or employs a full time IT staff that know how to handle day-to-day network problems, Progentís Microsoft certified consultants can still offer an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the expertise to handle sudden system crises or especially challenging integration projects.
Details of Progent's Online Computer Services for Columbus
Progent's online help, remote troubleshooting, system security expertise, and network management services give businesses in Columbus or throughout the state of Ohio unparalleled leverage for your support investment. Whether you require occasional telephone support and Internet-based network repair or full-time Help Desk support and network administration, Progent's experts can provide your organization enterprise-level network support while permitting you to avoid the expense and hassle of maintaining a full-service in-house IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Columbus and is also ideal for networks in geographic areas of Ohio that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a broad selection of Microsoft support tools, service information, and on-going training.
- By the Minute Rates to Reduce Costs
Progent provides online support on a per-minute basis, so you are billed only for the support you use. Progent has no minimum charge for online help and imposes no ongoing retainer for services delivered during regular business hours. This keeps you from facing big bills for quick fixes.
- Availability of Cisco Certified Network Design Professionals
Progent's certified experts for Cisco can provide help from on-staff specialists with experience in planning, deploying, and troubleshooting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's core consulting services include technology integration, Microsoft Exchange expertise, system security planning, and shared Help Desk services. Progent's Application Experts group offers in-depth consulting expertise for critical application areas. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project Support
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Development and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Management and Application Programming
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient one-stop resource for network generalists and application experts, Progent can deliver timely, cost-effective, and thorough IT solutions that meet the specific requirements of your company.
- Sophisticated Remote Connectivity Software
Protected online access allows Progent's service professionals to see precisely what your customers see. This makes it possible to find fast solutions to issues that might otherwise demand a costly onsite service call. Sophisticated remote access software and experienced engineers combine to enable Progent to resolve most IT problems rapidly and economically. Progent is a pioneer in online support and automated system analysis.
- Compatibility with Mainstream VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24x7 Support for Maximum Network Uptime
For offices with vital applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed especially for budget-constrained offices whose clients need immediate access to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT knowledge, fine tuned support tools, and understanding of enterprise networking allow companies to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Begin Getting Remote Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, at the front lines of network service, executing a wide variety of IT tasks for an extensive array of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested approaches for using technical knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment for services provided during normal working hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for quick solutions so you won't be tempted to allow minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent faces little competition. Companies who utilize familiar freelance service providers or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, secure, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can save your IT network from painful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.