Fast Online Technical Support for Columbus Ohio Computer Networks
Immediate Phone Consulting for Columbus SystemsFor businesses located in Columbus Ohio, Progent provides online help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online support to companies in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to handle complex infrastructure problems, plus the assistance of CISSP-accredited security experts to help with high-level security design and diagnostic issues.

Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology necessary to resolve the majority of network problems quickly. Efficient support reduces immediate expenses since service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization benefits additionally with indirect expenses by reducing or eliminating system outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online consulting expertise is especially important in environments that depend on public clouds for vital infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's billing policy for online help is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the services that you actually get. Unlike many online support organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and simple model for billing save you from situations where quick fixes manage to turn into major bills. Progent's penchant for handling technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of optimized tools and field-tested processes that allow the highest degree of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's online support team to link to your system remotely without violating system security.

Progent's powerful service reporting system includes extensive histories of the support that Progent's clients have received. Progent's team service personnel have access to the records of assistance delivered to each customer by every Progent engineer. This history of trouble tickets and repairs is organized as an easily retrievable proprietary knowledge base that allows Progent's remote technical professionals to share their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's high-level accreditations and working relationships with important technology companies including Cisco and Microsoft open up additional extensive technical support databases and allow priority response from vendors' in-house support staff so Progent's online service specialists are able to find the best resolutions promptly.

Online support available from Progent to clients in Columbus Ohio include:

ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's top enterprises. The ProSight series of network monitoring and management services addresses all critical facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the complete threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup operations and allow transparent backup and fast recovery of critical files, applications, images, plus VMs. ProSight DPS helps you avoid data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these managed services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving IT network. In addition to maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services allow your IT staff to concentrate on line-of-business initiatives and activities that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you log into a secured online account and enter your password you are requested to confirm who you are on a device that only you possess and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized for this second form of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate multiple verification devices. For details about Duo identity validation services, go to Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth reporting plug-ins created to work with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-through or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract information technology projects. Billing charges for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows clients to complete major initiatives within budget and on time. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Help Desk service options for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk team of veteran network consultants offers your clients in Columbus Ohio rapid communication with an effective network service resource with extensive background offering telephone-based consulting and remote troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a major driver of business performance, and Progent's aim is to solve and not just annotate IT issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Group provides remote professional engineering support and education in specific application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications such as CRM, Project, Office Word, and Office Excel. To learn more information on Progent's consulting, custom development, and education offerings, visit Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide advanced online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center2, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Columbus Ohio remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can tune SCOM to accommodate your business so that your computer support is proactive and automated. By detecting potential problems before they evolve into network outages, remote monitoring can avoid stressful and expensive information system breakdowns. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems powered by multiple OS platforms.
How Your Columbus Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Columbus Ohio, Progent's phone-based network support specialists can provide effective and cost-effective IT help the moment your company needs it. More than 20 years of offering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix computer problems quickly while avoiding the expense and lost productivity that comes with in-person service calls.

Even if your Columbus office works with a local independent consultant or maintains a full time IT staff that can handle ordinary network issues, Progent's Microsoft certified engineers are available to offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the knowledge to address unexpected system emergencies or especially complicated integration problems.

Advantages of Progent's Network Help for Organizations in Columbus Ohio
Progent's remote support services allow your Columbus business to experience the advantages of on-call, enterprise-level IT support without the expense of managing a full-time IT staff. Your network will derive greater strategic worth by becoming increasingly reliable, efficient, and secure. Advantages to your business include:

  • Seamless virtual expansion of your on-site IT resources
    With most organizations in Columbus Ohio, local computer support providers, whether consisting of outside consultants or an internal maintenance staff, can take care of the majority of network problems. On the other hand, serious problems may strike when local support personnel are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your onsite support personnel. In these instances, Progent's on-call service experts give you an easy, quick, and affordable way to augment your local help and to convey useful knowledge to increase your capability to resolve downstream issues in-house.

  • Less Dependence on Individual Service Providers
    For IT support, smaller organizations often depend on independent freelance consultants. While freelance consultants have smaller overhead than big service firms and can afford to charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the absence of reserve personnel may require your company to wait for help during an IT crisis. As your company grows, network unavailability and trouble with vital applications become more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a dependable source of reserve service expertise to insure your network stays up and running.

  • Create a Scalable Basis for Smooth Expansion
    Companies often start with an IT system implemented on a shoestring budget. Without a proper infrastructure, band-aid repairs can get thrown on top of a weak foundation. As a network grows, reliability and scalability problems can impede the productivity of the organization. These poorly designed environments need careful assessment, intelligent long-term planning, and extensive IT expertise to upgrade to a network infrastructure able to deliver the solid foundation to handle current business demands and ease future growth.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller offices need guidance and technical education to navigate through an ever more complicated array of technology options capable of accelerating business growth and improving productivity. These companies hardly need a computer consultant who is trying to resell a certain vendor's technology. IT consulting and product selling can lead to a scenario where the proposed solution is designed around a predetermined technology rather than the genuine needs of a business. Progent avoids these conflicts by offering just services instead of products. This enables Progent to match IT consulting with the best needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT expertise, refined remote support tools, and familiarity with corporate IT enable businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional experience, at the forefront of network service, performing a broad variety of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not just expert IT help, but also a consultant with field-tested methods for applying technical knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person help per minute. Consequently, you are charged just for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for support services delivered during normal business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you will not be forced to permit minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or local service organizations who offer scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation transmitted by every consultant to each customer. The discipline of documenting and archiving support activity results in more effective support and eliminates a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide 24x7 remote tracking services powered by MS Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive availability losses.
How Does My Business Begin Getting Online Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.

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