Fast and Affordable Remote Troubleshooting for Columbus Computer Networks
For companies located in Columbus or anywhere in Ohio, Progent offers online support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with challenging networking problems, plus the services of CISA and CISSP-certified security experts to handle high-level security architecture and diagnostic issues.
Progent's remote support experts provide exceptional value due to the fact that they possess the practical background and are equipped with the advanced technology required to resolve the majority of network issues rapidly. Efficient support lowers direct costs because service calls require minimal chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company benefits even more in incidental expenses by minimizing or avoiding system outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive online technical support experience is especially helpful for businesses that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.
Progent's pricing policy for remote help is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you are charged only for the support that you receive. Unlike typical online service firms, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing do away with situations where fast repairs somehow turn into major tabs. Progent's penchant for solving technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized technologies and proven processes which permit the maximum degree of effectiveness for online consulting and repair for IT systems of any size. Progent offers secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's Technical Response Center to link to your network remotely without breaching network security.
Progent's sophisticated technical support reporting system includes detailed histories of the service that Progent's customers have received. Progent's staff consultants have access to the specifics of all help rendered to every Progent customer by any consultant. This archive of problems and responses is stored as a readily retrievable internal knowledge base that enables Progent's online support professionals to share their knowledge with the whole team to ensure that the value of Progent's support services grows daily. Progent's advanced certifications and working associations with key technology companies including Cisco and Microsoft open up additional vast technical knowledge bases and allow quick response from vendors' internal engineering staff with the result that Progent's remote service specialists can arrive at the most efficient resolutions in the least time.
Remote technical services offered by Progent to businesses in Columbus and throughout the state of Ohio include:
Certified Microsoft Windows Support
Progent's Microsoft-certified online service engineers can provide network troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist your company with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting services, Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop consulting and support services to assist your company to deploy, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for networking engineers, and indicates a consultant's networking skills at the master level. Cisco-qualified CCIEs can deal with even the most complex problems encountered in network design, deployment, administration, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management utilities and developing workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional value since their deep experience permits them to resolve problems rapidly. In typical cases, less qualified engineers can struggle for hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can connect to your computer system via the latest on-line troubleshooting tools to perform quick, secure, and economical analysis and remediation.
Columbus Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Columbus Metro Area.
Progent locations in the Columbus Metro Area
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's market leading selection of networking devices. Cisco technology support offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Access Points engineering help, Cisco wireless controllers consulting, Cisco VPN and Security Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection services to bolster the safety of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or help your company to clean up quickly after a damaging penetration. Security support services offered by Progent include: in depth information security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; installing firewalls; designing secure architectures for remote and mobile access; securing your email system against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help companies of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine on-premises IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable process for restoring services rapidly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also supports transparent testing for disaster recovery, updates and patches and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote support services to address a broad array of computer technologies including network infrastructure, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy administration in networks that include Linux and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with transitioning from older applications to Windows or Linux-powered environments. Progent's group-based methodology for solving network problems enables fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency phone-based help resolving anomalies affecting UNIX/Linux systems based on leading versions of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the world's leading corporations. The ProSight series of network monitoring and management services addresses all key aspects of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including protection, detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your Progent consultant so that all looming problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your company's preparedness either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows customers to execute major projects economically and on time. Progent's project-based remote consulting solutions include:
How Your Columbus Business Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center team of experienced information technology professionals gives your computer users in Columbus or anywhere in the state of Ohio quick communication with a large network service group with extensive experience providing phone support and online diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center recognition as a major contributor to business performance, and Progent's intent is to solve and not just document technical problems.
- Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Group can supply online professional engineering support and training in special business application areas including ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's consulting, custom programming, and training offerings, see Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers companies in Columbus, or anywhere in the state of Ohio, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so your IT support is proactive rather than reactive. By exposing looming issues before they expand into full-scale emergencies, automated monitoring can avoid inconvenient and expensive information system failures. Progent can also provide help with system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems that support a mix of OS platforms.
To contact Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Columbus or throughout the state of Ohio, Progent's online network support specialists can provide effective and affordable system support whenever your company requires it. Long experience offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to solve IT problems rapidly while eliminating the expense and lost time that comes with in-person support calls.
Even if your Columbus business works with a local freelance support technician or employs a full time IT staff that can handle common network issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless remote extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to deal with sudden network crises or particularly challenging integration projects.
Advantages of Progent's IT Support for Companies in Columbus
Progent's online IT consulting services allow your Columbus company to have the advantages of timely, enterprise-grade network support without the cost of maintaining an in-house IT organization. Your network will derive greater business worth by becoming increasingly available, efficient, and secure. Benefits to your company include:
- Seamless virtual extension of your on-site support resources
With most offices in Columbus or anywhere in Ohio, local computer service resources, whether made up of independent consultants or an in-house maintenance staff, can handle typical technical problems. On the other hand, IT crises may occur when your regular support personnel are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your onsite support technicians. In these situations, Progent's on-call support experts offer a convenient, fast, and affordable solution to augment your local resources and to pass on valuable knowledge to improve your ability to handle downstream problems in-house.
- Reduced Dependence on Freelance Consultants
For IT maintenance, smaller offices often depend on individual freelance service providers. While independent service people have less overhead than larger consulting firms and can afford to charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the absence of fallback personnel may force your business to wait for assistance during an emergency. As your network expands, network unavailability and problems with critical software are more expensive. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of reserve service experts to insure your network is always available.
- Create a Solid Basis for Seamless Expansion
Businesses often start with an IT system created on a modest budget. Without a scalable framework, band-aid repairs can get thrown on top of an unstable foundation. When a network grows, reliability and scalability problems can hinder the productivity of the organization. Such badly designed environments need proper analysis, intelligent strategic planning, and wide IT knowledge to upgrade to a network infrastructure able to offer the solid foundation to handle vital business requirements and ease downstream expansion.
- Work with Solution Providers Rather Than Product Sellers
Smaller offices require advice and technical education to navigate through an increasingly complicated array of technology options capable of accelerating business success and enhancing efficiency. Businesses do not need a computer consultant who is trying to earn a commission on a specific vendor's technology. IT consulting and product sales can lead to a situation where the proposed
solution is designed around a profitable technology rather than the genuine needs of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to match technical expertise with the real needs of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical background, refined remote support software, and understanding of corporate IT enable offices to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional experience, at the forefront of network service, performing a wide range of IT tasks for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its support staff. This means that you get not just expert IT help, but also a consultant with proven approaches for applying computer knowledge to solve real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site visits by the minute. As a result, you pay exclusively for received support. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services provided during normal business hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you will not be tempted to permit minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent faces few competitors. Companies who utilize trusted independent consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer 24x7 network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive service losses.
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.