Immediate Remote Troubleshooting for Columbus Ohio Computer Systems
For businesses located in Columbus Ohio, Progent provides online technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve challenging networking issues, plus the services of CISSP-accredited security experts to handle high-level security design and diagnostic issues.
Progent's online technical support experts provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools required to solve most network issues quickly. This lowers direct costs because service calls require minimal billable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company benefits additionally in incidental expenses by minimizing or eliminating system downtime and associated costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting expertise is particularly important in environments that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.
Progent's billing model for remote support is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical online service companies, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and clean model for pricing avoid situations where speedy. minor fixes manage to end up as substantial tabs. Progent's skill at solving problems efficiently means you saves money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an arsenal of customized tools and field-proven processes that promote the maximum level of efficiency for online help and repair for information networks of any size. Progent provides secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to interface to your network without breaching corporate security.
Progent's powerful service reporting system keeps comprehensive documentation describing the support that Progent's clients have been provided. Progent's team service personnel have access to the details of support provided to each customer by every Progent consultant. This history of trouble tickets and repairs is stored as a conveniently accessible internal knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft make available additional massive technical databases and permit priority access to manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to come up with the most efficient resolutions quickly.
Online technical support services available from Progent to customers in Columbus Ohio include:
Certified MS Windows Support
Progent's Microsoft-certified remote support professionals can provide computer troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help you with a broad range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams configuration help, Skype for Business planning and deployment support, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of affordable desktop consulting and support services to help you business to deploy, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking engineers, and indicates a consultant's networking knowledge at the expert level. Cisco CCIEs can deal with even the most stubborn issues associated with network infrastructure planning, deployment, administration, compliance, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad experience enables them to solve problems quickly. In many instances, less experienced consultants can struggle for hours or days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE engineers can communicate with your environment via advanced remote troubleshooting technology to provide quick, secure, and economical analysis and remediation.
Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.
Progent locations in Columbus region
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||535 Griswold St
Detroit, MI 48226
||Detroit Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
||606 Liberty Ave
Pittsburgh, PA 15222
||Pittsburgh Network Support Services
||19785 W 12 Mile Rd
Southfield, MI 48076
||Southfield Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's Cisco-qualified CCIEs offer help for all of Cisco's industry-leading family of connectivity devices by providing consulting services such as:
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions that can enhance the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or assist you to clean up rapidly following a damaging penetration. Security solutions available from Progent include: comprehensive network security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious assaults; installing firewalls; building safe architectures for remote and mobile connectivity; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent can provide advanced online support services to help businesses of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To help you to integrate cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent process for recovering applications and services rapidly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and patches and can generate reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a wide range of information technologies including network architecture, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that include Linux and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from legacy systems to Windows or Linux environments. Progent's group-oriented methodology for resolving network problems enables fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can provide urgent remote assistance troubleshooting problems affecting UNIX/Linux networks powered by leading derivatives of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the world's top enterprises. Progent's ProSight series of outsourced network management services covers all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Progent's charges for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important fields of information technology allows customers to complete major projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Columbus Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk Call Center consulting support can assist you in establishing an efficient new Help Desk or revamping your existing one, identifying or modifying Call Center software to address the special requirements of your corporation, or adding temporary online personnel to reinforce your internal Help Desk Call Center team to handle high-demand events like software transitions, mass updates, or installing brand new applications.
Progent's Call Center team of veteran network professionals gives your workers in Columbus Ohio instant access to a large technical support resource with extensive background offering telephone-based support and remote diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center the reputation as a major driver of company efficiency, and Progent's intent is to resolve and not merely report IT problems.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Consulting Team offers online professional engineering support and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, programming, and training offerings, see Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver organizations in Columbus Ohio online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your business so that your IT support is proactive rather than reactive. By detecting emerging problems before they result in network outages, system monitoring can ward off inconvenient and costly service breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems that support a mix of OS platforms.
To contact Progent about emergency online help with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent.
For companies and startups in Columbus Ohio, Progent's phone-based computer support engineers are ready to deliver professional and economical IT help the instant your organization needs it. More than 15 years of providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to solve computer problems quickly while eliminating the expense and lost productivity that comes with on-premises support visits.
Even if your Columbus business deals with a local freelance support technician or maintains a full time organization that can handle common computer issues, Progentís Microsoft certified engineers can still offer an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to resolve unexpected system emergencies or especially complicated integration problems.
Details of Progent's Online Network Services for Columbus Ohio
Progent's online help, Internet-based repair, network security expertise, and network administration services give companies in Columbus Ohio the greatest leverage for your support budget. Whether you need one-time phone support and Internet-based network repair or full-time Help Desk call center support and network management, Progent's professionals can deliver your business world class network support while permitting you to eliminate the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's online help program include:
- Immediate Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to offices in Columbus Ohio and is also ideal for networks in more remote areas that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a broad array of Microsoft support tools, technical information, and continuing education.
- Per Minute Billing to Minimize Costs
Progent provides online support on a minute-by-minute basis, so you pay only for the support you receive. Progent has no minimum fee for phone service and imposes no periodic retainer for services provided during normal business hours. This saves you from facing big invoices for routine repairs.
- Access to Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco offers the services of on-staff professionals who have skill in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to create high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Group
Progent's basic consulting services consist of technology integration, Microsoft Exchange consulting, network security planning, and Co-managed Help Desk services. Progent's Application Experts Team can provide world-class consulting expertise in specific business applications. Help offered by the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Application Programming
MySQL DBA Services and Software Development
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service centralized source for network generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that match the unique needs of your business.
- Advanced Online Connectivity Tools
Secure remote connectivity permits Progent's support experts to see exactly what your users see. This makes it possible to find fast fixes to problems that could otherwise demand a costly onsite visit. Effective remote access tools and expert engineers together enable Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in offsite support and automated system monitoring.
- Compatibility with Leading VPN Products
Progent supports secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Support for High System Uptime
For offices with vital applications, Progent offers optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-constrained offices whose clients require immediate recourse to a Help Desk service with expert phone support and complete escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT background, fine tuned remote support software, and understanding of enterprise networking allow offices to escape the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Complete Line of Servers
Progent offers world-class support for Microsoftís powerful server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 R2 support, Windows Server 2003 maintenance, MS Exchange 2019 planning and configuration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises visits per minute. Consequently, you are charged just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and requires no retainer for services delivered during regular working hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick fixes so you will not be tempted to allow less critical problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports transmitted by every consultant to every customer. The practice of documenting and archiving support activity results in more effective support and eliminates a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to provide 24x7 network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can save your information network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.