Fast and Affordable Online Support for Columbus Ohio Computer Systems
Urgent Phone Consulting for Columbus NetworksFor organizations in Columbus Ohio, Progent provides online support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.

Progent's online support engineers offer exceptional leverage because they have the real-world background and have access to the advanced tools necessary to solve most network issues quickly. Efficient support lowers immediate expenses because service calls use up fewer billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization benefits even more with indirect costs by minimizing or avoiding network downtime and associated losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's advanced remote consulting know-how is particularly important in environments that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's billing policy for online support is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the support that you actually get. Unlike typical remote support organizations, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and simple model for pricing do away with scenarios where quick repairs manage to turn into large bills. Progent's penchant for solving problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized technologies and field-proven processes which ensure the maximum degree of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent offers protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's Technical Response Center to interface to your system without compromising network security.

Progent's sophisticated technical support database application stores detailed histories describing the service that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of all help delivered to each Progent customer by any Progent engineer. This archive of issues and repairs is structured as a readily accessible support knowledge base that enables Progent's online support professionals to communicate their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's advanced accreditations and working relationships with major technology companies including Cisco and Microsoft make available other vast technical knowledge bases and allow quick response from manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to come up with the most efficient solutions quickly.

Remote support provided by Progent to companies in Columbus Ohio include:

ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's top enterprises. Progent's ProSight line of IT management outsourcing services covers all key facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the entire threat progression including protection, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup product companies to create ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and track your data backup processes and enable transparent backup and rapid restoration of vital files, applications, system images, plus VMs. ProSight DPS lets your business protect against data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or software glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed backup services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting updates to your ever-evolving information system. Besides optimizing the security and functionality of your computer network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on line-of-business initiatives and tasks that deliver maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a protected application and enter your password you are requested to confirm who you are via a device that only you have and that uses a different ("out-of-band") network channel. A broad range of devices can be used as this second means of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You may register several verification devices. To find out more about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that all potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special IT programs. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these special fields of information technology enables clients to execute major initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Call Center Support
    Progent's Call Center service offerings for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or enhancing your current one, evaluating or customizing Call Center software products to address the particular demands of your corporation, or providing occasional online staff to work with your in-house Help Desk Call Center resources to deal with demanding situations such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of experienced network professionals provides your clients in Columbus Ohio instant communication with a large support resource with extensive background providing telephone-based consulting and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk perception as a solid driver of company efficiency, and Progent's aim is to fix instead of merely annotate technical issues.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts Team can supply online professional consulting support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, programming, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. To learn additional information on Progent's expertise, customization, and education services, visit Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Columbus Ohio remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your business so that your computer support is proactive and automated. By exposing looming issues before they expand into crashes, system monitoring can head off inconvenient and expensive information system breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or systems powered by a mix of operating systems.
How Your Columbus Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Columbus Ohio, Progent's online computer support engineers are ready to provide expert and cost-effective IT help whenever your company requires it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online connectivity technology to fix network problems rapidly while eliminating the expense and lost productivity that comes with on-premises service calls.

Even if your Columbus office deals with a local freelance consultant or maintains an in-house organization that know how to deal with ordinary computer issues, ProgentÔŅĹs Microsoft certified consultants can offer a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to deal with unexpected system emergencies or particularly challenging integration problems.

Benefits of Progent's IT Support for Businesses in Columbus Ohio
Progent's remote IT consulting services enable your Columbus business to experience the benefits of immediate, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your information system will acquire greater business value by becoming increasingly reliable, productive, and secure. Benefits to your business include:

  • Convenient remote extension of your on-site IT resources
    With most organizations in Columbus Ohio, local computer support resources, whether represented by freelance consultants or a full-time IT staff, can deal with typical network problems. On the other hand, serious problems sometimes occur when local resources are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your local support personnel. In these situations, Progent's online service experts give you an easy, fast, and economical way to supplement your local help and to pass on useful information to improve your capability to deal with future problems locally.

  • Less Dependence on Freelance Consultants
    For network support, smaller offices commonly rely on individual freelance consultants. Although independent service people have less internal costs than big support firms and can often charge lower rates, they are often stretched too thin, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the lack of backup help may require your business to wait for assistance during an IT crisis. As your company expands, network downtime and problems with critical software become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a dependable source of backup service expertise to make sure your IT system stays up and running.

  • Create a Solid Foundation for Smooth Expansion
    Businesses typically start with an information architecture created on a shoestring budget. Lacking a scalable infrastructure, slap-dash fixes often get piled on top of a weak foundation. When a network grows, reliability and scalability problems can impede the productivity of the organization. These badly designed environments need careful assessment, intelligent strategic planning, and broad-based IT expertise to evolve to a network infrastructure able to deliver the stable foundation to meet current business requirements and ease future growth.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller businesses require advice and technical training to navigate through an increasingly complicated maze of product alternatives available for promoting business growth and enhancing productivity. Businesses hardly need a network engineer who is trying to earn a commission on a specific vendor's products. IT consulting and product sales can result in a scenario where the recommended solution is designed around a profitable technology instead of the true needs of a client. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to match IT expertise with the best needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT background, fine tuned remote support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

How Does Our Company Begin Receiving Online Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.



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  • Les Kent has a 35-year history of effective technology integration, corporate administration, sales, and operations. He has demonstrated a talent for creating sophisticated IT solutions in his roles as as a network designer, application developer, project manager, implementation expert, and troubleshooter for small companies, start-ups, and major corporations.

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