Immediate Remote Support for Columbus Ohio IT Networks
Urgent Online Help for Columbus SystemsFor businesses in Columbus Ohio, Progent provides remote support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the assistance of CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support experts provide exceptional leverage because they possess the real-world background and have access to the sophisticated technology needed to resolve most information system issues rapidly. This lowers direct expenses since solutions require minimal billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization saves additionally in indirect expenses by reducing or eliminating system downtime and associated losses resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote consulting expertise is especially important for businesses that are dependent on public clouds for critical infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.

Progent's billing model for remote support is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are charged exclusively for the services that you receive. In contrast to typical remote service firms, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing avoid situations where fast fixes somehow end up as large invoices. Progent's skill at dealing with technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of optimized technologies and field-tested methodologies which allow the maximum degree of effectiveness for remote engineering help and repair for IT systems of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's Technical Response Center to communicate with your company's computer system without breaching corporate security.

Progent's advanced customer support database system stores detailed records describing the service that Progent's customers have received. Progent's team consultants have access to the records of all help rendered to every Progent client by any Progent consultant. This database of anomalies and repairs is stored as a quickly accessible support database that permits Progent's online support professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close associations with important vendors including Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast access to manufacturers' internal support staff so Progent's online consulting specialists are able to arrive at the best solutions in the least time.

Online technical support services provided by Progent to companies in Columbus Ohio include:

ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services designed to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's leading enterprises. Progent's ProSight suite of outsourced network management services covers all critical facets of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete threat progression including protection, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup product vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and enable transparent backup and rapid recovery of vital files/folders, applications, system images, and virtual machines. ProSight DPS lets your business recover from data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, user mistakes, malicious employees, or application bugs. Managed backup services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. Besides maximizing the protection and functionality of your computer environment, Progent's patch management services permit your IT staff to focus on line-of-business initiatives and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other personal devices. Using Duo 2FA, when you log into a protected application and enter your password you are requested to confirm your identity via a device that only you possess and that uses a different network channel. A wide range of out-of-band devices can be utilized as this second form of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You can designate several verification devices. To find out more about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of in-depth management reporting plug-ins created to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your Progent consultant so that any looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology programs. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these special fields of computer technology enables clients to execute critical projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service options for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk consulting services can guide you in establishing an efficient new Help Desk or revamping your established organization, selecting or enhancing Help Desk Call Center software to handle the particular demands of your company, or providing temporary phone support staff to supplement your existing Help Desk team to handle unusually busy situations such as software migrations, major upgrades, or rolling out brand new applications.

    Progent's Help Desk team of veteran network experts offers your workers in Columbus Ohio fast access to a dependable technical support group with extensive background delivering phone consulting and remote repair service for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk perception as a significant driver of company efficiency, and Progent's aim is to fix rather than simply record network issues.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Experts staff offers remote professional engineering support and training in special application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for Microsoft business applications such as Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. To learn more information concerning Progent's expertise, custom development, and education services, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center2, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Columbus Ohio online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can configure Operations Manager for your business so your computer support is proactive and automated. By detecting potential trouble spots before they evolve into full-scale emergencies, automated monitoring can avoid stressful and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments that support a combination of platforms.
How Your Columbus Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Columbus Ohio, Progent's phone-based network support specialists are ready to deliver effective and economical IT help whenever your company requires it. More than two decades of delivering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to solve network problems rapidly while eliminating the cost and lost productivity that comes with on-site support calls.

Even if your Columbus business relies on a regular independent consultant or maintains an in-house organization that know how to deal with ordinary network problems, Progent's Microsoft certified consultants can provide an easy and transparent virtual extension of your local resources for situations when your usual service personnel either lack the bandwidth or the knowledge to resolve unexpected network emergencies or especially challenging integration projects.

Details of Progent's Remote Computer Support for Columbus Ohio
Progent's online help, Internet-based troubleshooting, network security consulting, and system administration services give offices in Columbus Ohio the greatest leverage for your support investment. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk call center services and network management, Progent's professionals can provide your office world class network support while permitting you to eliminate the expense and administration overhead of maintaining a large internal IT organization. Key features of Progent's online help program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical knowledge, fine tuned remote support tools, and understanding of corporate IT allow businesses to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified consultants average more than a decade of real-world professional background, in the trenches of IT service, executing a wide range of IT projects for a large array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This means that you get not just expert IT skills, but also a consultant with proven approaches for using technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises visits per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for support services delivered during normal working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Businesses who work with trusted freelance service providers or who employ internal support staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, protected, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock system tracking services based on MS Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential problems before they result in downtime, system monitoring can save your IT network from stressful and costly service disruptions.
How Does My Business Start Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.

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