Fast and Affordable Online Troubleshooting for Columbus Ohio IT Networks
Fast Phone Consulting for Columbus NetworksFor companies located in Columbus Ohio, Progent provides remote technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the assistance of CISSP-accredited security consultants to help with advanced security design and diagnostic issues.

Progent's remote technical support experts provide exceptional value due to the fact that they have the practical experience and are equipped with the advanced technology necessary to solve the majority of network problems rapidly. Efficient support lowers immediate costs because solutions require minimal chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your organization benefits even more in incidental expenses by reducing or avoiding system outages and associated costs due to business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced remote consulting experience is particularly helpful in environments that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the services that you actually get. In contrast to typical remote support firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid situations where fast solutions manage to end up as major invoices. Progent's penchant for solving problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an array of optimized tools and field-proven processes that permit the highest level of efficiency for remote help and repair for computer networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's remote service group to interface to your network without violating system security.

Progent's sophisticated customer support reporting system maintains comprehensive records of the support that Progent's customers have received. Progent's team service personnel have the benefit of the history of services rendered to every customer by every Progent engineer. This archive of issues and fixes is organized as a readily accessible proprietary database that permits Progent's remote technical experts to share their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's extensive list of accreditations and working associations with major industry leaders such as Cisco and Microsoft make available additional vast support databases and permit quick response from manufacturers' internal product engineers with the result that Progent's online service experts are able to come up with optimal solutions quickly.

Remote services offered by Progent to companies in Columbus Ohio include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions used by many of the industry's top enterprises. Progent's ProSight suite of outsourced network management services addresses all critical aspects of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup technology companies to create ProSight Data Protection Services, a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and track your backup processes and allow non-disruptive backup and rapid restoration of critical files, apps, images, plus VMs. ProSight DPS helps your business avoid data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human error, malicious employees, or software glitches. Managed services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and documenting updates to your ever-evolving IT system. Besides optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services allow your in-house IT staff to concentrate on line-of-business projects and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured online account and enter your password you are requested to verify your identity via a unit that only you possess and that uses a separate network channel. A wide selection of out-of-band devices can be used as this added means of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You may register multiple verification devices. To learn more about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of in-depth reporting tools designed to work with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so all looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows clients to complete major projects within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the top PSA platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk staff of seasoned information technology experts provides your workers in Columbus Ohio immediate contact with a large technical support resource with substantial background providing telephone-based help and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk the reputation as a solid enabler of company performance, and Progent's goal is to resolve instead of merely report network problems.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting staff can supply phone-based and in-depth engineering expertise and education in key application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for familiar Microsoft business applications including CRM, Project, Office Word, and Office Excel. To learn more information about Progent's consulting, programming, and education services, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center2, extend or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Columbus Ohio online hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can configure SCOM to suit your business so your network maintenance is proactive and automated. By anticipating potential trouble spots before they result in full-scale emergencies, system monitoring can head off disruptive and expensive network failures. Progent can also deploy system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or systems powered by multiple OS platforms.
How Your Columbus Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based support with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Columbus Ohio, Progent's phone-based network support specialists are ready to deliver effective and affordable IT support the instant your company needs it. Over two decades of providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine online access technology to fix computer problems rapidly while eliminating the cost and lost time that comes with on-premises support calls.

Even if your Columbus office relies on a regular freelance support technician or maintains an in-house IT staff that can deal with day-to-day computer problems, Progent's Microsoft certified engineers can offer an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the knowledge to resolve sudden network emergencies or particularly complex integration projects.

Advantages of Progent's Network Help for Offices in Columbus Ohio
Progent's online technical help services allow your Columbus business to have the advantages of on-call, world-class IT support without the expense of managing a full-time IT staff. Your information system will acquire greater business value by being increasingly available, productive, and secure. Advantages to your business include:

  • Convenient remote extension of your local support resources
    With most businesses in Columbus Ohio, local computer service providers, whether consisting of outside consultants or an in-house maintenance staff, can deal with the majority of network problems. However, serious problems sometimes strike when your regular support personnel are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite support technicians. In these cases, Progent's on-call service professionals offer an easy, fast, and affordable solution to supplement your regular resources and to convey valuable knowledge to improve your ability to deal with future problems locally.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller businesses commonly rely on individual freelance service providers. Although independent service people have smaller internal costs than larger consulting companies and can afford to charge lower rates, they are often overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the absence of fallback personnel may require your business to wait for help during an IT crisis. As your network grows, network downtime and problems with vital applications become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of reserve support experts to insure your network remains up and running.

  • Create a Scalable Foundation for Smooth Growth
    Organizations typically start with an information system created on a modest budget. Lacking a strong infrastructure, band-aid repairs often get thrown onto a weak foundation. As a company grows, stability and scalability issues can hinder the success of the organization. These badly designed systems need careful analysis, smart long-term planning, and broad-based technical expertise to evolve to a network architecture able to provide the solid foundation to handle vital business demands and simplify downstream growth.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller offices require advice and technical education to navigate through an ever more complicated maze of product alternatives available for accelerating business success and improving productivity. They hardly need a computer consultant who is trying to resell a certain vendor's products. IT consulting and product selling can result in a scenario where the proposed solution is built around a profitable technology rather than the genuine needs of a business. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to match technical consulting with the real interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT expertise, fine tuned remote support tools, and familiarity with corporate IT allow businesses to escape the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

How Does My Business Start Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

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