Fast Remote Help for Columbus Ohio Computer Systems
Urgent Phone Support for Columbus NetworksFor companies in Columbus Ohio, Progent offers remote support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with complex networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting issues.

Progent's online technical support experts offer excellent value because they have the real-world experience and have access to the sophisticated tools necessary to solve most information system issues quickly. This reduces immediate costs because service calls use up fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company benefits even more in indirect costs by reducing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting know-how is particularly helpful for organizations that rely on public clouds for critical infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing policy for remote help is structured to leverage your network support investment. Progent charges per minute for phone consulting, so you are billed just for the support that you actually get. In contrast to typical online support organizations, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing eliminate situations where fast solutions somehow turn into substantial tabs. Progent's penchant for dealing with problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of customized tools and proven processes which promote the maximum degree of effectiveness for online engineering help and repair for IT systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to connect to your company's system without breaching network security.

Progent's sophisticated customer support reporting application keeps thorough documentation for the service that Progent's customers have received. Progent's staff consultants have the benefit of the history of services provided to every client by any engineer. This history of anomalies and responses is organized as a conveniently accessible internal knowledge base that enables Progent's online support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with major vendors including Cisco and Microsoft make available other extensive support knowledge bases and allow fast access to manufacturers' internal engineering staff with the result that Progent's online consulting experts can determine optimal solutions quickly.

Online support services offered by Progent to businesses in Columbus Ohio include:

ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's top enterprises. Progent's ProSight line of outsourced network management services addresses all key areas of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services, a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup operations and enable transparent backup and fast restoration of critical files, apps, system images, and virtual machines. ProSight DPS helps your business protect against data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned employees, or application glitches. Managed backup services in the ProSight DPS selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and affordable solution for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving information system. Besides maximizing the security and functionality of your IT environment, Progent's software/firmware update management services permit your IT staff to focus on line-of-business projects and tasks that derive the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. Using 2FA, whenever you sign into a protected application and give your password you are requested to confirm your identity on a device that only you possess and that is accessed using a different network channel. A wide selection of devices can be utilized for this second means of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate several validation devices. For details about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent�s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you�re planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup system that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for contract IT programs. Billing rates for ongoing consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology enables customers to complete major projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk Call Center or improving your established one, selecting or enhancing Help Desk Call Center software to handle the unique requirements of your corporation, or adding temporary online staff to supplement your internal Call Center resources to handle high-demand situations such as software transitions, mass upgrades, or installing brand new business software.

    Progent's Help Desk team of veteran information technology consultants offers your clients in Columbus Ohio quick access to an efficient network service resource with extensive experience delivering telephone-based help and online diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk the reputation as a major enabler of company success, and Progent's intent is to solve instead of just record IT problems.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting staff can supply phone-based and in-depth consulting support and education in special business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for popular Microsoft business applications including CRM, MS Project, Office Word, and Microsoft 365 Excel. For additional information on Progent's consulting, custom programming, and training services, see Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center2, expand or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Columbus Ohio online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to accommodate your environment so that your IT support is proactive and automated. By anticipating potential trouble spots before they evolve into network outages, automated monitoring can ward off stressful and expensive network failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or environments based on a combination of OS platforms.
How Your Columbus Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Columbus Ohio, Progent's online computer support engineers are ready to deliver effective and economical IT support the moment your organization has to have it. More than 15 years of providing remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to repair network problems rapidly while avoiding the expense and lost productivity associated with on-premises service calls.

Even if your Columbus company deals with a regular freelance consultant or employs a full time organization that know how to deal with common network problems, Progent's Microsoft and Cisco certified engineers are available to offer an easy and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to solve sudden network emergencies or particularly complicated integration projects.

Details of Progent's Remote Computer Support for Columbus Ohio
Progent's phone support, remote repair, network security expertise, and system management services offer companies in Columbus Ohio the greatest leverage for your IT budget. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk services and system administration, Progent's experts can deliver your company enterprise-level IT support while permitting you to eliminate the cost and administration overhead of running a large internal IT organization. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT experience, fine tuned support software, and familiarity with enterprise networking allow offices to escape the limitations associated with exclusive reliance on smaller service organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progents team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional background, at the forefront of IT service, executing a broad range of IT projects for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support team. This means that you get not only expert IT skills, but also a support engineer with proven methods for using technical knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site visits per minute. As a result, you are billed just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no retainer for support services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast fixes so you will not be forced to permit simple problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or small service firms who provide scant documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation sent by each staff member to every customer. The discipline of documenting and organizing support activity allows more efficient support and eliminates a variety of common problems such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can keep your IT network from stressful and costly service losses.
How Does My Business Start Getting Online Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.

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