Fast Remote Support for Columbus Ohio Information Networks
Fast Phone Technical Support for Columbus NetworksFor companies in Columbus Ohio, Progent provides online support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve complex networking problems, plus the assistance of CISSP-certified security consultants to help with advanced security design and diagnostic jobs.

Progent's online support engineers provide exceptional value because they have the real-world background and are equipped with the sophisticated technology necessary to resolve most network issues rapidly. This reduces immediate costs since service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization saves even more with indirect costs by reducing or avoiding system outages and related costs stemming from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive online technical support experience is especially important in environments that rely on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's pricing model for online support is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the services that you actually get. In contrast to typical online service organizations, Progent requires no initialization charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where speedy. minor solutions manage to turn into major tabs. Progent's skill at disposing of problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of customized technologies and field-tested methodologies which ensure the highest level of effectiveness for online engineering help and repair for computer networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's remote service group to access your network remotely without violating network security.

Progent's powerful customer support reporting application maintains detailed records for the service that Progent's customers have received. Progent's authorized consultants have the benefit of the records of services delivered to every customer by every engineer. This history of problems and resolutions is organized as a conveniently accessible internal knowledge base that permits Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft make available additional vast technical support databases and allow priority access to manufacturers' internal product engineers so Progent's online consulting specialists can find the best solutions in the least time.

Remote technical support services available from Progent to clients in Columbus Ohio include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's top corporations. Progent's ProSight series of IT management outsourcing services covers all key facets of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, apps and virtual machines that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver centralized management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that all looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology programs. Progent's rates for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's background in these important fields of information technology enables customers to execute major initiatives within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk Call Center consulting expertise can guide you in building an effective new Call Center or improving your existing organization, identifying or enhancing Help Desk Call Center software to address the unique demands of your corporation, or adding occasional phone support staff to supplement your internal Help Desk group to deal with high-demand situations such as software transitions, mass updates, or installing brand new business software.

    Progent's Call Center staff of experienced network experts gives your customers in Columbus Ohio quick access to a dependable support group with extensive experience offering telephone-based consulting and remote repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center recognition as a key enabler of business efficiency, and Progent's goal is to fix instead of merely document technical issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Group offers online professional consulting expertise and training in special business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, custom development, and training services, refer to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Columbus Ohio remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your environment so that your computer maintenance is proactive and automated. By detecting looming issues before they result in full-scale emergencies, remote monitoring can minimize inconvenient and costly information system failures. Progent can also assist with system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that incorporate a variety of platforms.
How Your Columbus Company Can Contact Progent's Online Support Experts
To contact Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Columbus Ohio, Progent's online computer support specialists can deliver expert and economical IT support the instant your business needs it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine remote access tools to fix IT problems quickly while eliminating the expense and lost time associated with on-premises service calls.

Even if your Columbus company relies on a regular independent support technician or employs an in-house organization that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the experience to handle unexpected system crises or particularly complicated integration problems.

Features of Progent's Remote Network Support for Columbus Ohio
Progent's phone support, remote troubleshooting, system security expertise, and system administration services offer companies in Columbus Ohio the greatest leverage for your IT budget. Whether you need occasional phone support and remote network repair or ongoing Help Desk call center services and system administration, Progent's experts can provide your organization enterprise-level network support while permitting you to avoid the cost and administration overhead of running a large internal IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT background, fine tuned support software, and familiarity with enterprise networking allow businesses to escape the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional experience, at the forefront of IT support, executing a broad range of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support team. This ensures that you get not just expert technical help, but also a support engineer with field-tested methods for using computer knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site visits per minute. Consequently, you are invoiced just for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no retainer for support services provided during normal business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent has little competition. Businesses who work with trusted freelance consultants or who employ in-house support staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, secure, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service losses.
How Does Our Company Start Receiving Online Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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    Microsoft has made a strong effort to enable seamless hybrid networks that integrate Office 365 and local Exchange systems. This allows you to have some mailboxes located on your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consultants can assist your organization with any facet of planning, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can provide occasional expertise to help you through challenging technical bottlenecks and also can provide extensive project management outsourcing to make sure your hybrid Office 365/Exchange solution is completed on schedule and on budget.

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