Fast and Affordable Online Technical Support for Columbus Ohio Networks
Urgent Online Technical Support for Columbus SystemsFor companies located in Columbus Ohio, Progent offers remote help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle challenging networking problems, as well as the services of CISA and CISSP-qualified security consultants to handle high-level security architecture and troubleshooting issues.

Progent's remote support experts offer excellent value because they have the practical experience and have access to the sophisticated technology needed to solve most information system problems quickly. This lowers direct costs since service calls accumulate minimal billable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company benefits additionally in indirect costs by minimizing or eliminating network downtime and associated losses stemming from business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced online technical support know-how is especially helpful in environments that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.

Progent's pricing model for online support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the services that you actually get. Unlike many online service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and simple model for billing save you from scenarios where fast fixes manage to end up as substantial tabs. Progent's skill at dealing with problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an array of optimized tools and proven methodologies which allow the maximum level of efficiency for remote technical support and repair for information systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's remote service group to connect to your company's environment without violating network security.

Progent's sophisticated customer support reporting system keeps comprehensive records of the support that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of services delivered to each Progent client by any engineer. This archive of anomalies and responses is stored as a conveniently exploitable internal knowledge base that permits Progent's remote technical engineers to share their experiences company-wide to ensure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft open up other massive support databases and permit quick response from manufacturers' in-house support staff so Progent's remote consulting experts are able to determine optimal solutions quickly.

Remote support available from Progent to clients in Columbus Ohio include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology used by some of the industry's top corporations. Progent's ProSight series of network monitoring and management services addresses all key facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a family of offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and enable transparent backup and rapid recovery of vital files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, human error, malicious employees, or software bugs. Managed backup services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking updates to your dynamic information system. Besides maximizing the security and functionality of your computer network, Progent's patch management services free up time for your in-house IT staff to concentrate on more strategic initiatives and tasks that derive maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification with iOS, Google Android, and other personal devices. With 2FA, when you sign into a secured application and enter your password you are requested to confirm who you are on a device that only you have and that uses a different network channel. A broad range of out-of-band devices can be utilized as this second means of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register several verification devices. To find out more about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth reporting plug-ins designed to integrate with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Billing rates for ongoing consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to execute critical projects economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that manages all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's shared Help Desk services allow your business to share the load for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center team of experienced network experts offers your computer users in Columbus Ohio instant assistance from a dependable support resource with years of background delivering telephone-based consulting and online repair service for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial contributor to business success, and Progent's goal is to solve rather than simply annotate IT problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team can supply phone-based and in-depth engineering support and education in key application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and training for familiar Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more concerning Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center2, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Columbus Ohio online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can configure SCOM to suit your environment so your computer maintenance is proactive rather than reactive. By spotting possible trouble spots before they cause downtime, proactive monitoring can ward off inconvenient and expensive information system crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems based on a variety of platforms.
How Your Columbus Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Columbus Ohio, Progent's online computer support specialists can deliver professional and cost-effective IT help whenever your organization needs it. More than 20 years of offering remote repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to fix IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises service visits.

Even if your Columbus organization works with a regular freelance support technician or maintains a full time organization that can deal with common network problems, Progent's Microsoft certified consultants are available to provide an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either lack the time or the expertise to solve unexpected system emergencies or especially complicated integration problems.

Details of Progent's Online Computer Support for Columbus Ohio
Progent's online help, remote troubleshooting, network security expertise, and system administration services give offices in Columbus Ohio unparalleled leverage for your support budget. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk services and network management, Progent's professionals can deliver your office world class IT support while allowing you to eliminate the cost and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking allow offices to avoid the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry background, at the front lines of network service, executing a broad variety of technical tasks for a large array of clients. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This guarantees that you get not only world-class IT capability, but also a consultant with proven methods for applying technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site visits by the minute. As a result, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for support services delivered during regular business hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast fixes so you won't be tempted to permit less critical problems to fester.

  • Complete Records of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or small service organizations who provide minimal documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by every staff member to each customer. The discipline of documenting and archiving service activity results in more efficient service and avoids a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who won't let go of vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock network monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, network monitoring can save your information network from painful and costly availability losses.
How Does My Business Begin Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

An index of content::

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    At Home Workforce Collaboration On-site Support

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    Consultants Immersive Telepresence

    Progent can provide the services of an accredited engineer with expertise integrating products from the major telepresence vendors including Cisco, Polycom, and LifeSize and can help your company to design, install, upgrade, or troubleshoot a telepresence environment that preserves your current investment and optimizes the strategic value of your information network. Progent also offers the expertise of infrastructure engineers able to help businesses of all sizes to create and troubleshoot a network that provides the performance, dependability, security, and expandability you need to accommodate your video conferencing/telepresence environment.

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