Fast Remote Support for Columbus Ohio Computer Systems
Immediate Online Support for Columbus NetworksFor businesses in Columbus Ohio, Progent provides remote technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, plus the assistance of CISSP-accredited security experts to handle high-level security design and diagnostic jobs.

Progent's online technical support engineers offer excellent value due to the fact that they have the practical experience and are equipped with the advanced technology needed to resolve most network problems rapidly. Efficient support reduces direct expenses because solutions use up fewer chargeable minutes. Online support also avoids the cost of sending a consultant to your site. Your organization benefits additionally with indirect expenses by reducing or eliminating system outages and related losses stemming from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's advanced online consulting know-how is particularly important for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.

Progent's billing policy for remote help is structured to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the services that you receive. In contrast to many remote service organizations, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and simple model for billing save you from situations where quick fixes manage to end up as large invoices. Progent's penchant for solving technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of customized tools and proven methodologies that allow the highest level of efficiency for remote technical support and repair for IT networks of all sizes. Progent's Technical Response Center can interface to your computer system without compromising network security.

Progent's powerful service database system maintains extensive documentation of the support that Progent's clients have received. Progent's team consultants have the benefit of the specifics of support rendered to each Progent customer by every Progent engineer. This archive of anomalies and repairs is stored as an easily accessible support knowledge base that enables Progent's remote support engineers to share their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and close associations with major industry leaders such as Cisco and Microsoft make available other massive support knowledge bases and permit priority response from vendors' in-house support staff with the result that Progent's remote service specialists are able to find optimal solutions quickly.

Remote support offered by Progent to clients in Columbus Ohio include:

Progent's ProSight Subscription-based Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, subscription-based managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's top enterprises. The ProSight suite of outsourced network management services addresses all critical aspects of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so that any looming issues can be resolved before they can disrupt productivity. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, track, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that need critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth management reporting utilities designed to work with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services (DPS), a selection of management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and enable non-disruptive backup and rapid recovery of important files/folders, apps, system images, and virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human error, malicious insiders, or application bugs. Managed backup services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices. With 2FA, whenever you sign into a secured online account and enter your password you are asked to verify who you are via a device that only you have and that uses a different network channel. A wide selection of out-of-band devices can be utilized for this second form of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You can designate multiple validation devices. For more information about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Help Desk: Outsourced and Co-managed IT Support Center Services
    Progent's Co-managed Help Desk Service provides a smooth extension of your core IT support team. Client access to the Help Desk, provision of support services, issue escalation, ticket creation and updates, efficiency measurement, and management of the service database are cohesive whether issues are taken care of by your internal support staff, by Progent's team, or both. Your business has complete versatility to expand or shrink your share of support work as circumstances demand. Progent takes care of startup deployment and onboarding of the professional services automation (PSA) software plus documentation, validation and training. To find out more about ProSight Co-Managed Help Desk, visit ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the complete malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of any size a versatile and affordable alternative for evaluating, testing, scheduling, applying, and documenting updates to your dynamic IT network. In addition to maximizing the security and functionality of your computer network, Progent's patch management services free up time for your IT staff to concentrate on line-of-business projects and activities that derive the highest business value from your network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology projects. Progent's rates for ongoing consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these important fields of computer technology enables customers to complete critical initiatives economically and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk support programs for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Call Center consulting support can aid you in creating an efficient new Call Center or improving your established organization, selecting or customizing Help Desk Call Center software products to handle the particular demands of your corporation, or adding temporary online staff to supplement your existing Help Desk team during high-demand scenarios such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of veteran information technology professionals gives your customers in Columbus Ohio immediate access to a dependable network service group with extensive experience delivering telephone-based help and online repair service for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a significant contributor to company efficiency, and Progent's aim is to fix rather than just track network issues.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team provides remote professional consulting expertise and education in key business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Office Excel. To read more information concerning Progent's consulting, custom development, and education services, go to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center2, extend or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Columbus Ohio online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager for your business so your IT support is proactive rather than reactive. By exposing emerging problems before they grow into crashes, automated monitoring can minimize stressful and costly network crises. Progent can also provide help with system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments that incorporate a variety of OS platforms.
How Your Columbus Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Columbus Ohio, Progent's online computer support specialists are ready to provide effective and economical system support the moment your company needs it. Over 20 years of delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix network problems quickly while eliminating the expense and lost time that comes with on-premises service visits.

Even if your Columbus organization has a local independent support technician or maintains a full time IT staff that know how to handle typical network issues, Progent's Microsoft certified engineers are available to provide a convenient and transparent remote extension of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to address sudden system emergencies or especially complicated integration problems.

Benefits of Progent's IT Support for Companies in Columbus Ohio
Progent's remote support services allow your Columbus business to enjoy the benefits of immediate, expert IT support without the expense of maintaining an in-house IT staff. Your network will derive added business value by being increasingly available, productive, and protected. Benefits to your business include:

  • Seamless virtual expansion of your on-site IT resources
    With most businesses in Columbus Ohio, nearby network service resources, whether consisting of independent consultants or a full-time maintenance staff, can resolve the majority of network issues. On the other hand, serious problems can strike when your regular resources are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your usual support technicians. In these instances, Progent's on-call support professionals offer a convenient, quick, and budget-friendly way to supplement your regular resources and to pass on valuable information to increase your ability to deal with downstream issues in-house.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller organizations often rely on independent freelance consultants. Although freelance service people carry smaller internal costs than larger support companies and can often charge lower rates, they are often stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the lack of backup help may require your company to go without help during an emergency. As your business grows, system downtime and problems with critical software are more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve service experts to insure your network is always available.

  • Create a Scalable Basis for Smooth Expansion
    Companies often begin with an information architecture created on a shoestring budget. Without a strong infrastructure, band-aid fixes often get piled onto a weak foundation. When a network grows, reliability and expandability issues can impede the productivity of the business. These badly built systems need proper assessment, smart long-term planning, and wide IT knowledge to evolve to a network architecture able to deliver the stable foundation to meet current business requirements and simplify future expansion.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller companies require guidance and technical training to navigate through an increasingly complicated array of technology options available for promoting business success and improving productivity. These companies do not need a network engineer who is motivated to sell a certain vendor's products. Network consulting and product selling can result in a situation where the recommended solution is designed around a predetermined technology rather than the true needs of a client. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to match technical expertise with the best interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical experience, refined remote support tools, and familiarity with corporate IT enable companies to escape the limitations of exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

How Does My Business Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.



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