Manhattan Beach Consulting Experts for Network Service Providers
Temporary Staff Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Manhattan Beach
Progent’s consulting support for IT service firms in Manhattan Beach California allows your company to provide your customers Progent's consulting expertise and Help Desk support using your own branding as a transparent extension of your in-house network support group. This can ease the way for you to grow your client base, close gaps in your service offerings, create happy customers, and increase your profits.
Progent's roster of network infrastructure engineers, PC integration and troubleshooting specialists, IT admins, and cybersecurity professionals have worked as seamless supplements to the support staffs of some of the country's largest IT service businesses. Progent’s breadth and depth of expertise allows you to broaden the scope of your IT support business, and Progent’s transparency lets you strengthen and protect your branding.
Progent is a network support firm with two decades of experience delivering remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network engineers of any private IT services company in the world. Progent has delivered online IT support and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)
Using Progent's Services Under Your Own Brand
Progent's consulting program for network service firms offers seamless resale to your clients of professional services. Progent invoices your firm directly and works under your instructions to provide your clients consulting and support services under your branding. Also, Progent offers a low-cost Extended Hours Support Service for customers who need 24x7 support.
Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing is fundamental to an effective Help Desk. But enterprise-grade ticketing systems are not just costly to license and staff, but challenging to set up and manage. Small or niche IT support providers do not have the required financial or human resources. Progent's Call Center and ticketing program gives IT support organizations a practical way to keep their custom branding while providing their clients world-class desktop support services built around a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing solution for IT service companies leverages Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing platform. The features available with Progent's Help Desk and ticketing program allow you to expand your support workload, the range of technologies your company can take on, the number of {geographies you can service, and your hours of availability.
Important features of Progent's Call Center and ticketing program for IT support firms include:
- Progent's remote desktop support staff delivers Level 1 end user support with 1-hour service level agreement to begin work during standard work hours.
- Standard service times are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is available at extra cost.
- Optional onsite service in larger metros is offered across the US at additional cost.
- You keep full control of your clients and invoicing.
- Your customers submit service requests via your branded Internet portal, a toll-free phone number, or by sending a request to your designated mailbox.
- Every end user request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified remotely until they are closed.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service providers allows your support team to act as a single source for practically all technical expertise your customers may need. You can build your staff and strategic IT skills steadily without having to decline new business due to a gap in expertise or the absence of personnel.
Key features of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent acts as a transparent supplement to your in-house IT service group, under your coordination, and invoices you instead of your client.
- By-the-Minute Billing: Progent charges by the minute to minimize expenses.
- Detailed Documentation: Progent uses an advanced service documentation system to ensure that all services performed are fully documented. This allows your IT support organization to shift service assignments to in-house consultants when you have enough people and appropriate technical skills.
- Safely Grow Your Service Practice: You can easily and efficiently accept additional opportunities outside your main fields of excellence and serve additional territories without exposure to the risks associated with increasing your head count too rapidly.
- Strengthen Your Brand: You can solidify your mind share as a comprehensive network service firm by delivering more services to more customers using your own brand.
- Flesh Out Your Services Portfolio: Progent offers world-class expertise in a broad range of technologies and can act as a dependable reservoir of skills for expanding your IT support operations.
- Rapid Escalation: With a sizable roster of high-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
- Make Your Clients Happy: Satisfied clients keep coming back. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for help from other support firms.
- Online Technical Support Professionals: For two decades, Progent has provided online IT support from Help Desk services to advanced consulting. Efficient remote service saves money and produces fast results.
- Advanced Industry Certifications: Progent’s IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold top certifications including ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Manhattan Beach, California Organizations
Progent's seasoned team of certified engineers can provide Manhattan Beach, California organizations a broad range of remote consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for network service firms include:
- Exchange Server 2019 Consulting
- Exchange 2016 Integration
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Migration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Consulting
- Active Directory Design
- Office 365 Integration
- Dynamics GP (Great Plains) Expertise
- Microsoft Azure, AWS, Google Cloud Platform
- Remote Network Troubleshooting
- Telecommuter Integration
- Cisco Network Infrastructure
- Juniper Expertise
- Cisco Routers Integration
- Security and Compliance Monitoring
- Business Continuity Preparedness
- Penetration Testing
- Firewall Configuration
- Call Center Services
- Desktop Support
- Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Programming
- Virtualization Automation
- Windows Hyper-V Deployment
- VMware vSphere Configuration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Support
- Smartphone Integration
- Apple iPhone Support
- Android Smartphone Integration
- Ransomware Defense and Recovery
- Backup/Recovery Solutions
- Cisco VoIP Technology and Telepresence
- Skype for Business and Teams
- Wi-Fi Access Point Configuration
- WiFi Site Assessments
Find Out More Details About Progent's Reseller Support for IT Service Firms in Manhattan Beach, California For more details about Progent's consulting support for network service organizations in Manhattan Beach, California, call 1-800-993-9400 or visit Contact Progent.
An index of content::
ProSight Behavior-based Virus Detection Consulting Services
ProSight Phishing Protection Engineers
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks.
SCCM 2016 Reporting Technical Consultant
SCCM 2016 Cloud Management Gateway IT Consulting
Configuration Manager 2016 automates software deployment and updating, simplifies security and compliance settings control, keeps track of network resources, guards against corporate data leakage, provides network health monitoring, allows secure end-user self service, and delivers a single point of control for administering multi-OS ecosystems running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud integration specialists can assist your organization with any aspect of designing, implementing, using and repairing a SCCM 2016 solution for local, cloud-based, or hybrid networks.
Microsoft Office System Network Assessments
Server Install Microsoft Office 2000
Progent’s IT outsourcing services provide affordable computer support for small businesses. Whether it includes designing network architecture, setting up an internal Help Desk or outsourcing a one, deploying a new e-mail system, monitoring your system, or building an on-line business solution, outsourcing your network engineering services can reduce costs and eliminate risks, allowing IT service budgets to grow in a more linear and controlled fashion than is possible by assembling a bulky, knowledgeable internal network support organization. Progent’s Outsourcing White Paper and flyers show how Progent can enable you to build a protected and highly available system architecture for your vital business software powered by Windows such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Technology Consulting Services Aironet Wave 2 Wi-Fi Access Point
Top Aironet Remote Support Services
Progent's certified wireless consulting experts can help organizations of any size to plan, deploy, administer and troubleshoot Cisco Aironet wireless access point environments to provide the throughput, coverage, capacity, expandability, security and ease of management required for seamless access between Wi-Fi and wired networks. Progent offers affordable remote and on-premises consulting services for both legacy and new-generation 802.11ac Aironet wireless access points and Progent can assist you design and manage deployments of indoor and outdoor/industrial Aironet Wi-Fi access points.
Exchange 2016 Migration Planning Onsite Technical Support
Urgent Technical Support Services Exchange 2016 Mailbox migration
Progent can assist your business in all phases of your migration to Exchange 2016 such as planning high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; determining storage requirements for your virtual machines, databases and log files; configuring hardware load balancing (HLB) for high-availability client access services; planning, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.
Virtual Server Engineer
Virtual Server Consultant
Server proliferation puts pressure on network budgets and management resources. Server consolidation via a virtual architecture promises lower total cost of ownership of servers and quicker ROI, more efficient use of physical computers, simplified operations, enhanced network uptime, and easier manageability. Typical usage scenarios for virtual machines include hardware consolidation, low-cost hosts for line-of-business legacy applications running on outdated operating systems, and affordable quarantine of program development or evaluation environments from production systems.
Work at Home Security Support
At Home Workers Cybersecurity Support Outsourcing
Progent can assist small and mid-size organizations to configure endpoint device security defense systems and deliver response services required for teleworkers.
Top Sun Solaris Integration Services
Solaris Configuration
If your business network combines Sun Solaris platforms with MS Windows, Progent can help you to integrate your IT resources into a unified environment that permits all your OS platforms to run side by side for easy administration, transparent information exchange, high reliability, superior performance, and strong security. Progent's Solaris and Windows coexistence assistance services feature IT architecture configuration and support, consulting for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, remote technical help and repair, on-site technical support, and Helpdesk support.
Solaris with Windows Consultants
UNIX, Windows Engineer
Progent's UNIX platform support experts provide small and mid-size companies and software developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your organization contact with UNIX consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This wide range of experience offers you a convenient single source to help you create and manage a protected and reliable mixed-platform connectivity and communications environment that allows UNIX and Microsoft coexistence by combining Microsoft Windows with popular variants of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or leading Linux derivatives including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Small Business 300 Access Point Consulting
Small Business WAP150 Online Technical Support
Cisco's Small Business 100, 300 and 500 family of wireless access points are Linux-powered devices intended as entry-level Wi-Fi APs for small offices. Progent's Cisco CCIE Wi-Fi network infrastructure experts can provide remote or on-premises integration and troubleshooting support to help you to design, configure, upgrade, optimize, manage and troubleshoot Cisco Small Business Wi-Fi AP environments of any scale or architecture.
Symantec Cybersecurity Consultancies
Security Auditing Security Auditing
For small and midsize companies, network security and compliance is excessively complex to master but too risky to ignore. The world's biggest institutions have been breached, and the leading cloud service providers have on occasion been taken down. It looks as though there's nowhere to run. Progent has made it affordable for small and midsize businesses to carry out critical security tasks effectively by providing the benefit of billed time to the nearest minute with no minimum billing for remote help. This means you have access to a world-class computer consultant to deliver just the knowledge you need when you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP premier consultants can help you with any level of system security including vulnerability audits, virus defense and recovery, spam and email content filtering, email data loss and data leak prevention, compliance reporting, and creating a comprehensive security strategy.
Professional Windows Mobile 7
Biggest Wireless Consulting
Progent’s professionals offer experience in multiple technologies related to mobile connectivity such as system topology, wireless data synchronization, wireless security, wireless email, Microsoft Windows Mobile, RIM Blackberry, and wireless application programming. Progent's certified consultants can save your company time and money by using their wireless expertise to help you choose and integrate wireless access solutions that make sense for your company. Progent can also tune your network infrastructure so that wireless data devices perform better.
Hybrid Exchange Online and Exchange on-premises IT Consulting
Support and Integration Office 365 authentication
Microsoft has made a strong effort to enable transparent hybrid environments that integrate Office 365 and local Exchange deployments. This permits you to have specific mailboxes hosted at your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can help you with any phase of planning, implementing and troubleshooting your hybrid Exchange Online solution. Progent's Exchange consultants can provide occasional support to help you through stubborn technical bottlenecks and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365 solution is successfully completed on schedule and on budget.
Dynamics GP Software Integration Services
Dynamics GP/Great Plains Features Online Technical Support
Progent can show you how to prepare and implement an efficient migration to Dynamics GP so that you preserve your data, improve your security, modernize your management reporting, take full advantage of Microsoft Office integration, and minimize productivity disruption by designing and following a sensible migration plan. Progent can also help educate new Dynamics GP/Great Plains 2010 users so you don't lose productivity. Progent can improve your company reports and business analytics by offering Crystal Reports help, FRx programming, and Microsoft Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and designing with VBasic, XML and other platforms make it possible to produce specialized line-of-business software and eCommerce solutions that integrate transparently with Dynamics GP.
MCAD Internet Networking Consultants
Network Consulting Firm Information Systems Security Architecture Professional (ISSAP)
Progent provides clients access to engineers who have earned some of the IT industry's most prized credentials. Progent thinks that clients have the right to be sure that their computer support providers have accredited testing as well as broad real-world experience so that Progent's clients can use Progent's service with confidence. Often, vendor certifications like the CCIE confers priority for substantially better vendor support than is offered to uncertified service providers, enabling Progent to offer customers a higher class of IT support. In other cases, major certifications such as CISM or CISSP for network security can help corporate clients to show compliance with regulatory requirements by using the services of recognized industry experts.
ransomware vulnerability checkup Specialists
NotPetya ransomware protection and recovery Consultants
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness to defend against ransomware or recover quickly from a ransomware attack. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery system that reduces your vulnerability to ransomware and meets your business needs.
Immediate Windows Server 2008 Security Help and Support
Immediate Windows Server 2008 Active Directory Online Support Services
Microsoft Windows Server 2008 represents a major step forward in making information systems more protected and available, simpler to virtualize and manage, higher performing, and able to offer a better environment for web hosting and development. Progent can assist your company benefit fully from the enhancements built into Windows Server 2008 by providing consulting, tech support, education, temporary staffing, network monitoring, and security engineering services.
Microsoft Office System Small Business Network Consulting Firm
Microsoft Office 2003 Outsourcing Companies
Progent’s IT outsourcing services provide budget-friendly computer consulting for small organizations. Whether it includes designing network architecture, creating an internal Help Desk or using an outside one, rolling out an updated e-mail system, monitoring your system, or creating a web-based eCommerce solution, outsourcing your network engineering services can contain expenses and minimize risks, permitting IT service budgets to grow in a more linear and manageable fashion than is possible by building up a large, knowledgeable internal network support organization. Progent’s Outsourcing White Paper and flyers explain how Progent can enable you to create a protected and highly available system foundation for your critical business software based on Microsoft Windows such as Microsoft Office XP, Office 2003, and Microsoft Office 2000.
Technical Support Services Juniper Junos J-Web
Juniper Junos Security Group
Progent's Juniper-certified network engineer can assist you to plan and implement Juniper Firewall/VPN technology, optimize and troubleshoot your network infrastructure, and migrate smoothly from discontinued products to the latest versions. Progent's Junos OS engineers can also offer support for Juniper's flagship network control software to help you to simplify the administration and improve the security of your Juniper VPN appliances and firewalls. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can assist organizations maintain environments that include a combination of Juniper's software platforms.
Support Outsourcing Windows 8.1 Remote Desktop
Top Ranked Microsoft Experts Windows 8.1 Training Network Consulting
Windows 8.1 is engineered to run on computers ranging from smart phones and slates to power-user desktops. An abundance of innovative capabilities, such as touch screen support and iconic live tiles user interface, offer a wide range of benefits for organizations who know how to exploit them. Progent's Windows consultants can assist get your business up the learning curve with Windows 8.1 and show you how to gain significant business advantage from the operating system's many new and enhanced technologies.
24x7 Microsoft Intune Consultant
Intune Endpoint Protection Remote Troubleshooting
Progent's Intune consultants can help your company to understand the business value of utilizing Microsoft Intune for configuring and managing your mobile computers including laptops, phones, and tablets powered by Windows, iOS, and Google Android. Progent can assist you to configure policies, plan and deploy pilot systems to evaluate the appropriateness of Microsoft Intune for your environment, deploy Intune throughout your enterprise, combine Intune with System Center Configuration Manager for unified change management, and provide ongoing support for your Intune deployment.
Linux with Windows Engineer
24 Hour Windows and Linux Online Support
If your business network mixes Linux platforms with MS Windows, Progent can help you to incorporate your IT resources into a unified network that permits all your operating systems to coexist for easy administration, seamless dataflow, high dependability, superior throughput, and tight protection. Progent's UNIX/Linux and Microsoft Windows integration assistance services feature network architecture integration and service, consulting for Windows services for UNIX, online server monitoring and management, online network support and troubleshooting, on-site technical support, and Help Desk Call Center outsourcing.
SQL Server 2016 Backup Encryption Computer Engineer
Online Help SQL Server SSAS
SQL Server 2016 offers significant enhancements in performance, capacity, security and compliance, high-availability, BOYD support, and built-in BI. Innovations include PolyBase for handling structured and unstructured databases simultaneously for data warehousing, R language support, Dynamic Data Masking, Mobile Report Publisher, and centralized control over local and cloud operations and services. Progent's Microsoft-certified consulting team can deliver remote and onsite support to help businesses of any size to implement, administer or debug any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft platforms such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics CRM and GP, Skype for Business, and System Center Operations Manager.
Remote Network Consulting 24x7 Network
MOM 2007 Network Engineer
Remote continuous monitoring, automated alerts, and periodic reports are vital to preserving the health of your IT system and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management technology has progressed to the point that businesses of all sizes can get a level of network stability that was previously reserved for enterprises. Progent offers several RMM solutions available as low-cost service packages created to help you to detect and resolve a an array of network issues before they get big enough to impact productivity.
Largest Remote Support Services 64-bit Server
Consult 64-bit Migration
Progent’s Microsoft-certified engineers can assist your organization to update your workstations from 32 to 64 bits. Progent can help you to understand the risks and benefits of migrating to 64-bit desktop processing, design an efficient migration strategy that minimizes operational disruptions, and offer inexpensive, professional remote help to assist your organization to install 64-bit PC desktop operating systems and applications on your existing hardware.
IT Consulting Microsoft Exchange 2000
Exchange 2000 Server Online Support Services
Progent is one of the most experienced IT consulting companies for designing email systems powered by Exchange 2000. Progent is skilled in helping small companies get all the advantages of Exchange Server 2000 under typical situations including upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server support.
Project Server Programmer
Project Server Time Reporting Application Consultants
Progent's Microsoft consultants offer advanced expertise in deploying, using and troubleshooting any edition of Microsoft Project Server and can provide a wide range of affordable online support services based on industry best practices to assist organizations of any size to get all the benefits of this powerful platform. Consulting support available from Progent include system planning, installation and upgrades, setting up safe file and status sharing among local and remote or mobile users, network infrastructure optimization, and specialized online training.
Remote Adobe Illustrator Instruction
InDesign Training Professional
Progent's Apple Mac experts can promote the creative facets of Macintosh computing by providing help services and education in graphics, sound, and motion video. Progent's consultants can provide help in a range of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video production facility.
24-Hour Check Point ZoneAlarm Consultants
Check Point Sandboxing Security Tech Services
Progent's Check Point Software firewall experts can help you design, integrate, and manage firewall environments built around Check Point NGFW security gateways and Check Point's cloud-based SandBlast security services. Progent can also help you maintain older Check Point firewall models or upgrade smoothly to Check Point's modern firewalls.
Help and Support Microsoft Exchange
Microsoft Exchange 2016 Troubleshooting
Progent's Microsoft-certified consultants have 20 years of background planning, integrating, and maintaining email solutions for clients in the and throughout the United States. Progent offers affordable Microsoft Exchange Servers consulting services to make sure that your email environment offers security, high availability, easy connectivity for remote and wireless users, efficient administrative utilities, and productive integration with telephony. Progent offers consulting and support services for Microsoft Exchange 2016 Server, Microsoft Exchange 2013, Microsoft Exchange 2010 Server, MS Exchange 2007 Server, Exchange 2003, and MS Exchange 20000 Server. Progent can also assist small or mid-size businesses to migrate to Microsoft Exchange 2016 or MS Exchange 2013.
wireless IP phone integration Network Consulting
wireless IP phones and Meraki APs Technical Support
Progent's Cisco Wi-Fi IP phone configuration and troubleshooting consultants can provide remote and onsite assistance to help your organization build and administer a Cisco wireless IP phone solution by delivering integration services that range from debugging the configuration of a wireless VoIP phone or AP to providing project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of an entire campus.
