Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Manhattan Beach
Progent's consulting support for IT service firms in Manhattan Beach California allows your company to provide your clients Progent's consulting expertise and Help Desk Call Center support with your brand as a seamless augmentation of your regular IT services group. This can help you grow your client base, close gaps in your service catalog, create happy customers, and improve your profits.
Progent's roster of network engineers, PC integration and troubleshooting technicians, IT admins, and data security consultants have acted as transparent expansions to the IT groups of some of the country's largest IT support businesses. Progent's breadth and depth of technical knowledge allows you to broaden the scope of your IT support practice, and Progent's transparency helps you strengthen and preserve your branding.
Progent is a network consulting company with 20 years of experience delivering online expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has provided online IT assistance and consulting to customers in every state in the country. (Check out testimonials from Progent's customers.)
Using Progent's Support Services With Your Own Brand
Progent's consulting program for IT service organizations offers seamless resale to your clients of world-class services. Progent invoices your firm directly and performs under your instructions to provide your clients support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for clients who need 24x7 technical support.
Help Desk and Ticketing Services for IT Service Organizations
Ticketing is the heart of an effective Help Desk. But enterprise-grade ticketing systems are not just expensive to acquire and staff, but also challenging to set up and manage. Smaller IT service organizations do not have the necessary resources. Progent's Help Desk and ticketing program gives IT service firms an affordable way to retain their own branding while delivering their customers world-class desktop support built around an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing program for IT service companies leverages Progent's investments in highly scalable ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing program allow your IT service firm to expand your physical and virtual support volume, the diversity of technologies your business can take on, the number of geographies you can service, and your hours of availability.
Important features of Progent's Call Center and ticketing program for IT support firms include:
Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service organizations allows your support team to act as a single source for virtually all IT expertise your customers may require. You can build your team and core IT skills steadily without being forced to turn down opportunities due to a lack of in-house expertise or the absence of personnel.
Important aspects of Progent's Reseller Program for Network Service Providers include:
Progent's Areas of Expertise for Manhattan Beach, California Companies
Progent's nationwide roster of certified consultants and technical experts can deliver Manhattan Beach, California businesses a wide array of online consulting and debugging services. Areas of expertise offered under Progent's reseller program for network service organizations include:
Learn More About Progent's Consulting Support for Network Service Firms in Manhattan Beach, California For additional details about Progent's consulting program for IT service firms in Manhattan Beach, California, call 1-800-993-9400 or see Contact Progent.