Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in Manhattan Beach
ProgentProgentís consulting support for IT service organizations in Manhattan Beach California enables you to provide your clients Progent's consulting and Help Desk support using your own branding as a transparent augmentation of your regular IT support team. These services can ease the way for you to add to your revenue, fill out your service offerings, create happy customers, and improve your profits.

Progentís nationwide team of network experts, desktop support technicians, network administrators, and data security consultants have worked as seamless extensions to the support groups of some of the worldís largest IT service businesses. Progentís breadth and depth of technical knowledge enables you to add to the capabilities of your IT service practice, and Progentís transparency lets you promote and preserve your branding.

Progent is an IT support company with 20 years of experience providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network experts of any private IT services company in the world. Progent has provided online technical support and consulting to customers in every state in the country. (Refer to recommendations from Progent's clients.)

Reselling Progent's Services Under Your Branding
Progent's consulting program for network service firms features seamless resale to your customers of world-class IT services. Progent invoices you exclusively and performs under your direction to provide your clients support services under your brand. Also, Progent offers an affordable Off-hours Support Service for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing is the enabling technology behind an efficient Help Desk. But enterprise-grade ticketing systems are not only costly to license and staff, but a hassle to configure and manage. Small or niche IT service providers seldom have the required resources. Progent's Service Desk and ticketing program gives IT support firms a practical way to retain their company branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing solution for IT support companies takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The features offered with Progent's Help Desk and ticketing services enable you to expand your physical and virtual support workload, the range of technical issues your company can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT service firms include:

  • Progent's remote desktop service team delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal business hours.
  • Normal service times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at additional cost.
  • Optional onsite support in major metros is available throughout the country at extra cost.
  • You retain full control of your customers and invoicing.
  • Your customers enter service requests by means of your custom branded Internet portal, a toll-free phone number, or by directing a message to your designated email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional details on Progent's Service Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service firms allows you to become a sole point of contact for virtually all technical guidance and troubleshooting your customers may need. You can build your team and strategic IT skills at your own pace without being forced to turn down new business due to a gap in in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your internal support team, responding to your direction, and invoices you instead of your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Extensive Service Reporting: Progent uses an advanced reporting platform to ensure that all IT services performed are fully documented. This allows support group to shift account assignments to in-house personnel when you have enough staff and relevant technical skills.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can easily and affordably take on more opportunities outside your main fields of expertise and open additional territories without assuming the risks involved with expanding your head count too quickly.
  • Strengthen Your Name: You can solidify your positioning as a comprehensive network support firm by offering more solutions to more clients under your own company name.
  • Add to Your Services Portfolio: Progent can provide top-tier expertise in a broad array of technologies and can be a dependable resource for expanding your IT support business.
  • Fast Escalation: With a large team of senior consultants available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Keep Your Clients Happy: Satisfied customers keep coming back. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for help from your competitors.
  • Online Support Experts: For two decades, Progent has provided online IT support ranging from Call Center services to advanced consulting. Efficient online support saves money and produces quick results.
  • Advanced Industry Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold top certifications including CISSP, CISA, and GIAC. Learn more details about Progent's certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Manhattan Beach, California Businesses
Progent's seasoned roster of certified consultants and technical experts offers Manhattan Beach, California businesses a broad array of online consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service providers include:

Find Out More About Progent's Consulting Support for IT Service Providers in Manhattan Beach, California
For more details about Progent's reseller program for network service organizations in Manhattan Beach, California, call 1-800-993-9400 or refer to Contact Progent.