Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Providers in Manhattan Beach
ProgentProgent's consulting services for network service firms in Manhattan Beach California enables your company to provide your clients Progent's consulting and Help Desk support using your own branding as a transparent supplement to your in-house network support team. This can help you grow your revenue, flesh out your service catalog, create happy clients, and increase your profits.

Progent's team of network experts, PC support technicians, network administrators, and cybersecurity consultants have acted as seamless adjuncts to the support staffs of some of the country's biggest IT service firms. Progent's range of expertise allows you to broaden the capabilities of your IT service practice, and Progent's close integration with your support team helps you elevate and protect your branding.

Progent is a network consulting company with 20 years of experience providing remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network engineers of any independent IT services firm in the world. Progent has delivered online technical assistance and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's clients.)

Reselling Progent's Services Under Your Own Brand
Progent's reseller program for network service providers features transparent resale to your customers of professional services. Progent invoices you exclusively and works under your direction to deliver your customers consulting and support services under your brand. Also, Progent offers a low-cost Off-hours Support Program for clients who need 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing is the enabling technology behind a successful Help Desk. But modern ticketing platforms are not only costly to license and staff, but also challenging to configure and maintain. Small or niche IT service providers do not have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT service organizations a practical way to keep their company branding while delivering their clients responsive desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing program for IT service organizations leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing program allow you to increase your physical and virtual support volume, the diversity of technical issues your company can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT support companies include:

  • Progent's remote desktop service group provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Normal service hours are 5am to 7pm PST, five days per week.
  • Extended support is offered at extra cost.
  • Optional onsite service in larger metros is available throughout the US at additional cost.
  • You keep complete control of your clients and billing.
  • Your customers submit service requests through your branded Internet portal, a toll-free number, or by sending a message to your specified email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional information about Progent's Call Center and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for network service organizations allows you to become a single point of contact for practically all technical guidance and troubleshooting your clients may need. You can build your staff and core in-house competencies at your own pace without having to say no to opportunities owing to a gap in expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a seamless supplement to your internal IT service team, under your management, and bills your firm rather than your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Extensive Service Documentation: Progent utilizes an advanced service reporting system to ensure that all services delivered are fully described. This allows support group to shift account assignments to in-house consultants once you have enough people and appropriate skill sets.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Business: You can easily and efficiently accept additional jobs outside your core fields of expertise and serve additional territories without exposure to the risks involved with expanding your head count too rapidly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive IT support firm by delivering more services to more clients using your own brand.
  • Flesh Out Your IT Support Portfolio: Progent can provide world-class support in a broad array of technologies and can be a dependable reservoir of skills for expanding your IT support operations.
  • Fast Problem Escalation: Thanks to a sizable team of top-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
  • Keep Your Customers Satisfied: Happy clients keep coming back. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek expertise from your competitors.
  • Remote Support Professionals: For 20 years, Progent has provided remote IT support from Call Center services to high-level consulting. Efficient remote service saves money while delivering quick results.
  • Advanced Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned top certifications including ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Manhattan Beach, California Companies
Progent's nationwide roster of certified consultants and technical experts offers Manhattan Beach, California organizations a wide range of online consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service firms include:

Learn More About Progent's Reseller Support for IT Service Firms in Manhattan Beach, California
For more information about Progent's consulting support for network service firms in Manhattan Beach, California, call 1-800-993-9400 or refer to Contact Progent.