Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Manhattan Beach
ProgentProgentís consulting services for IT service firms in Manhattan Beach California enables your company to offer your clients Progent's consulting and Help Desk support with your own branding as a transparent augmentation of your in-house IT support team. This can ease the way for you to grow your revenue, flesh out your service offerings, satisfy your clients, and improve your profits.

Progent's roster of network infrastructure engineers, desktop support technicians, network admins, and data security professionals have acted as seamless extensions to the IT groups of some of the country's biggest IT service firms. Progentís breadth and depth of technical knowledge allows you to widen the capabilities of your IT support business, and Progentís close integration with your support team lets you strengthen and protect your company's brand.

Progent is a network support firm with two decades of background delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private IT support firm in the world. Progent has provided remote technical support and advanced consulting to clients in every state in the country. (See testimonials from Progent's clients.)

Providing Progent's Services Under Your Own Brand
Progent's consulting program for IT service firms features transparent resale to your clients of world-class services. Progent bills you directly and works under your instructions to deliver your clients support services under your brand. Also, Progent offers an affordable Off-hours Support Program for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing systems are fundamental to a successful IT Call Center. But full-featured ticketing platforms are not only expensive to acquire and staff, but also challenging to set up and manage. Smaller IT support organizations seldom have the required resources. Progent's Service Desk and ticketing solution gives IT service firms a practical way to keep their company branding while delivering their clients responsive desktop support backed by a best-of-breed ticketing platform and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing program for IT service companies leverages Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing services allow your IT service firm to expand your physical and virtual support volume, the diversity of technologies your business can handle, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT service companies include:

  • Progent's remote desktop support team delivers Level 1 end user assistance with 1-hour service level agreement to commence work during normal work hours.
  • Normal support times are from 5am to 7pm PST, five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises support in larger metro areas is available across the US at additional cost.
  • You keep complete control of your clients and billing.
  • Your clients enter service requests by means of your custom branded Internet portal, a toll-free phone number, or by sending a request to your dedicated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more information on Progent's Service Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service providers allows you to become a single source for practically all technical expertise your customers may require. You can build your staff and core IT skills steadily without being forced to turn down opportunities due to a gap in expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a seamless supplement to your in-house support group, responding to your management, and invoices you instead of your customer.
  • Granular Billing: Progent bills on a per-minute basis to reign in expenses.
  • Detailed Service Reporting: Progent utilizes an advanced service reporting platform to make sure all services performed are fully documented. This allows support group to shift service assignments to internal consultants once you have enough staff and appropriate skill sets.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Practice: You can easily and safely take on additional opportunities beyond your core areas of excellence and serve new geographies without assuming the risks associated with increasing your head count too quickly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum IT support provider by delivering more solutions to more clients using your own brand.
  • Add to Your Services Portfolio: Progent can provide top-tier expertise in a broad array of IT disciplines and can be a dependable resource for growing your IT service operations.
  • Fast Escalation: Thanks to a large team of high-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
  • Make Your Clients Satisfied: Satisfied clients are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from other support firms.
  • Remote Technical Support Experts: For two decades, Progent has provided online IT support from Call Center services to advanced consulting. Efficient online service saves money while delivering quick solutions.
  • Major Industry Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned top certifications including ISSAP, CISM, and CRISC. Find out more about Progent's certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Manhattan Beach, California Businesses
Progent's veteran team of certified consultants can deliver Manhattan Beach, California companies a wide range of online technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Consulting Support for IT Service Organizations in Manhattan Beach, California
To learn additional details about Progent's reseller program for IT service organizations in Manhattan Beach, California, call 1-800-993-9400 or visit Contact Progent.