Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Manhattan Beach
ProgentProgent's consulting support for IT service firms in Manhattan Beach California allows your company to provide your clients Progent's consulting expertise and Help Desk Call Center support with your brand as a seamless augmentation of your regular IT services group. This can help you grow your client base, close gaps in your service catalog, create happy customers, and improve your profits.

Progent's roster of network engineers, PC integration and troubleshooting technicians, IT admins, and data security consultants have acted as transparent expansions to the IT groups of some of the country's largest IT support businesses. Progent's breadth and depth of technical knowledge allows you to broaden the scope of your IT support practice, and Progent's transparency helps you strengthen and preserve your branding.

Progent is a network consulting company with 20 years of experience delivering online expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has provided online IT assistance and consulting to customers in every state in the country. (Check out testimonials from Progent's customers.)

Using Progent's Support Services With Your Own Brand
Progent's consulting program for IT service organizations offers seamless resale to your clients of world-class services. Progent invoices your firm directly and performs under your instructions to provide your clients support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for clients who need 24x7 technical support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing is the heart of an effective Help Desk. But enterprise-grade ticketing systems are not just expensive to acquire and staff, but also challenging to set up and manage. Smaller IT service organizations do not have the necessary resources. Progent's Help Desk and ticketing program gives IT service firms an affordable way to retain their own branding while delivering their customers world-class desktop support built around an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing program for IT service companies leverages Progent's investments in highly scalable ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing program allow your IT service firm to expand your physical and virtual support volume, the diversity of technologies your business can take on, the number of geographies you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT support firms include:

  • Progent's online desktop service group delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises service in major metros is offered throughout the country at additional cost.
  • You have full control of your clients and invoicing.
  • Your customers enter service requests using your custom branded Internet portal, a toll-free phone number, or by directing a request to your assigned email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details on Progent's Call Center and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service organizations allows your support team to act as a single source for virtually all IT expertise your customers may require. You can build your team and core IT skills steadily without being forced to turn down opportunities due to a lack of in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent extension of your in-house support team, under your management, and bills your firm rather than your client.
  • Granular Billing: Progent charges on a per-minute basis to minimize costs.
  • Detailed Reporting: Progent utilizes an advanced reporting platform to ensure that all services delivered are thoroughly documented. This makes it easy for your IT support organization to transfer account responsibilities to in-house personnel when you have enough people and relevant technical skills.
Top benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Business: You can easily and efficiently accept additional opportunities outside your core areas of expertise and serve additional territories without exposure to the risks involved with increasing your head count too quickly.
  • Strengthen Your Name: You can solidify your mind share as a full-spectrum network support firm by offering more services to more clients using your own brand.
  • Add to Your Services Portfolio: Progent offers top-tier support in a broad array of IT disciplines and can be a dependable reservoir of skills for expanding your IT service operations.
  • Fast Problem Escalation: Thanks to a large roster of senior technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
  • Keep Your Customers Satisfied: Satisfied clients are loyal. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from other support firms.
  • Online Support Experts: For two decades, Progent has delivered remote IT support ranging from Call Center services to advanced consulting. Efficient online service cuts costs while delivering quick solutions.
  • Top Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Manhattan Beach, California Companies
Progent's nationwide roster of certified consultants and technical experts can deliver Manhattan Beach, California businesses a wide array of online consulting and debugging services. Areas of expertise offered under Progent's reseller program for network service organizations include:

Learn More About Progent's Consulting Support for Network Service Firms in Manhattan Beach, California
For additional details about Progent's consulting program for IT service firms in Manhattan Beach, California, call 1-800-993-9400 or see Contact Progent.