Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Firms in Manhattan Beach
ProgentProgentís consulting support for IT service firms in Manhattan Beach California enables your company to offer your customers Progent's consulting and Help Desk support with your company's brand as a seamless extension of your in-house network support team. This can ease the way for you to grow your client base, fill out your service portfolio, create happy customers, and improve your bottom line.

Progent's roster of network engineers, desktop support technicians, IT administrators, and cybersecurity professionals have worked as transparent expansions to the IT groups of some of the country's biggest IT service businesses. Progentís breadth and depth of technical knowledge enables you to add to the capabilities of your IT support practice, and Progentís transparency lets you strengthen and preserve your branding.

Progent is an IT consulting firm with 20 years of experience providing online consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any private IT support firm in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's clients.)

Providing Progent's Services Under Your Own Brand
Progent's reseller program for network service providers features seamless resale to your clients of world-class services. Progent bills you exclusively and works under your direction to provide your customers support services under your branding. Also, Progent offers an affordable Off-hours Support Service for clients who require access to 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the heart of an effective Help Desk. But enterprise-grade ticketing systems are not only expensive to acquire and staff, but also difficult to set up and maintain. Small or niche IT service companies do not have the necessary financial or human resources. Progent's Service Desk and ticketing program offers IT service organizations a practical way to keep their own branding while providing their customers world-class desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing solution for IT support firms leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The features available with Progent's Call Center and ticketing services enable your IT service firm to expand your support workload, the range of technical issues your company can handle, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT support companies include:

  • Progent's remote desktop support team provides Level 1 end user support with 1-hour SLA to begin work during standard business hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises support in major metro areas is offered throughout the country at extra cost.
  • You keep full control of your clients and billing.
  • Your clients submit service requests through your own branded Internet portal, an 800 number, or by sending a message to your dedicated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional details on Progent's Help Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for network service providers allows you to act as a sole source for virtually all IT expertise your customers may require. You can build your team and strategic IT skills steadily without having to decline opportunities due to a gap in in-house expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a transparent supplement to your internal support team, under your coordination, and invoices you instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to minimize expenses.
  • Extensive Service Reporting: Progent utilizes an enterprise-class reporting system to ensure that all IT services performed are thoroughly documented. This makes it easy for you to transfer service responsibilities to in-house consultants when you have enough people and relevant technical skills.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can easily and efficiently accept additional opportunities beyond your main areas of excellence and open additional geographies without the risks involved with expanding your full-time staff too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a comprehensive IT service provider by offering more services to more customers using your own brand.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a wide range of technologies and can act as a dependable resource for growing your IT service operations.
  • Fast Problem Escalation: With a large roster of top-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
  • Make Your Customers Happy: Satisfied customers are loyal. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for help from your competitors.
  • Online Support Professionals: For two decades, Progent has delivered online network support from Call Center services to high-level consulting. Efficient remote support cuts costs and produces fast results.
  • Top Industry Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISA, and GIAC. Learn more about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Manhattan Beach, California Companies
Progent's veteran roster of certified engineers can provide Manhattan Beach, California businesses a wide array of remote technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for network service firms include:

Learn More Details About Progent's Consulting Support for Network Service Firms in Manhattan Beach, California
To learn additional details about Progent's reseller support for IT service firms in Manhattan Beach, California, call 1-800-993-9400 or visit Contact Progent.