Manhattan Beach Consulting Experts for Network Service Providers
Transparent Temporary Support Staff Assistance
Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Manhattan Beach
Progent's consulting services for network service organizations in Manhattan Beach California enables you to provide your customers Progent's consulting and Help Desk Call Center support using your own branding as a seamless extension of your in-house network services team. This can ease the way for you to add to your revenue, flesh out your service catalog, satisfy your customers, and increase your profits.
Progent's roster of network engineers, PC integration and troubleshooting specialists, IT administrators, and data security professionals have acted as transparent extensions to the IT groups of some of the country's largest IT service firms. Progent's range of technical knowledge allows you to widen the scope of your IT support practice, and Progent's close integration with your support team helps you promote and protect your company's brand.
Progent is a network support firm with 20 years of background delivering remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network experts of any independent computer services company in the world. Progent has provided online IT assistance and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)
Providing Progent's Services With Your Branding
Progent's reseller program for IT service providers offers transparent resale to your customers of professional IT services. Progent invoices your firm directly and works under your direction to provide your clients support services under your branding. In addition, Progent has an affordable Extended Hours Support Service for customers who require 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the heart of an efficient IT Call Center. But enterprise-grade ticketing systems are not just costly to acquire and staff, but also challenging to set up and manage. Smaller IT support firms do not have the necessary financial or human resources. Progent's Help Desk and ticketing solution offers IT service firms an affordable way to retain their custom branding while providing their customers responsive desktop support built around an advanced ticketing system and reinforced by rapid escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing program for IT service organizations leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing platform. The features offered with Progent's Service Desk and ticketing program allow you to increase your physical and virtual support workload, the diversity of technical issues your business can handle, the number of geographies you can serve, and your overall availability.
Important features of Progent's Service Desk and ticketing program for IT support companies include:
- Progent's online desktop service group provides Level 1 end user assistance with 1-hour service level agreement to begin work during normal work hours.
- Standard support times are 5am to 7pm PST, five days a week.
- Extended hours support is offered at additional cost.
- Optional onsite support in major metros is offered throughout the country at extra cost.
- You keep full control of your customers and billing.
- Your customers enter requests using your own branded Internet portal, an 800 phone number, or by sending an email to your designated email address.
- Each customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated online while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service firms allows your support team to become a single source for practically all IT expertise your customers may require. You can build your staff and core in-house competencies at your own pace without having to decline new business due to a gap in in-house expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent acts as a seamless extension of your in-house IT service group, under your management, and bills your firm rather than your client.
- By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
- Extensive Documentation: Progent uses an enterprise-class service documentation platform to make sure all services delivered are fully described. This makes it easy for your IT support organization to shift service responsibilities to in-house personnel once you have sufficient staff and appropriate technical skills.
- Safely Expand Your IT Support Business: You can quickly and efficiently accept additional opportunities outside your core fields of expertise and serve new geographies without assuming the risks associated with expanding your full-time staff too rapidly.
- Re-enforce Your Name: You can solidify your mind share as a full-spectrum IT support provider by offering more solutions to more customers using your own company name.
- Add to Your IT Support Portfolio: Progent offers top-tier support in a wide array of IT disciplines and can act as a dependable resource for expanding your IT support business.
- Rapid Problem Escalation: With a large team of high-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
- Keep Your Clients Satisfied: Satisfied customers stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for help from your competitors.
- Online Support Experts: For 20 years, Progent has delivered remote network support ranging from Call Center services to advanced consulting. Efficient remote service cuts costs and produces quick results.
- Advanced Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
Progent's Practice Areas for Manhattan Beach, California Businesses
Progent's nationwide team of certified consultants and technical experts can provide Manhattan Beach, California companies a wide range of online consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service organizations include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Upgrade Support Services
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure Active Directory Planning
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Customization
- Azure, Amazon AWS, Google Cloud Platform
- Online Network Technical Support
- Teleworker Support
- Cisco Infrastructure
- Juniper Infrastructure
- Cisco Routers Integration
- Security and Compliance Expertise
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Services
- Desktop Support Services
- Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Consulting
- Virtualization Automation
- Fast, Affordable .NET Application Development.
- Windows Hyper-V Integration
- VMware vSphere and vCenter Integration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Expertise
- Smartphone Integration
- iPhone Integration
- Google Android Smartphone Integration
- Ransomware Defense and Recovery
- Data Backup/Restore Expertise
- Cisco VoIP Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Setup
- Wi-Fi Site Assessments
Find Out More Details About Progent's Reseller Program for IT Service Firms in Manhattan Beach, California For additional information about Progent's consulting program for IT service organizations in Manhattan Beach, California, call 1-800-993-9400 or refer to Contact Progent.
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Remote Technical Support Firepower Services
ASA Firewall with Firepower Computer Consultant
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance boost over Cisco's previous-generation ASA 5500-X firewalls and include unified management and automation of advanced security features like application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall consultants can assist you to plan and carry out an efficient upgrade to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower appliances with Cisco's security services to create and centrally manage IT environments that include local offices, data centers, private clouds and public clouds.
SQL Server 2019 and Excel Information Technology Consulting
SQL Server 2019 R Services Technology Consulting Services
Progent's Microsoft-certified SQL Server 2019 experts can assist your organization to evaluate the business case for upgrading to SQL Server 2019 and can deliver fast remote or onsite contact with experts in solution planning and deployment, software development, database administration, and network security.
Award Winning Phobos ransomware recovery Engineer
ransomware cleanup and recovery Technology Professional
Progent's experienced ransomware recovery experts can assist you to rebuild a network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
NetApp MetroCluster Switchover Services
NetApp MetroCluster Troubleshooting Professionals
Progent offers enterprise clients the services of a certified NetApp consultant for online or on-premises support for NetApp's entire family of SAN software and hardware products including ONTAP data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVauly incremental backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Areas of NetApp SAN storage solutions supported by Progent include SAN dsign, cloud integration, virtualization, migrations, non-disruptive updates, system management, information assurance, high availability, and troubleshooting. Progent offers Tier 3 support to assist you to resolve issues with NetApp SAN storage environments efficiently following best practices.
CISSP Certified Security Application Coding
web application development Consult
If you need help creating, improving, or troubleshooting applications for Microsoft Windows, Linux, or the Web, Progent's expert team of programmers, relational database architects, and project managers can make sure you get the project completed on time and within budget. Progent's seasoned software programmers offer affordable and expert remote consulting for jobs as simple as creating Vidual Basic macros for Office Excel or as challenging as developing line-of-business RDBMS applications built on SQL Server or MySQL.
domain expiration management Services
Consultant network asset documentation management
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it.
WannaCry ransomware recovery Services
Engineer Egregor ransomware recovery
Progent's ransomware experts can assist you to evaluate your ransomware vulnerability, remotely monitor and protect your IT environment, help with negotiating a settlement with a hacker, and rebuild a network damaged by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
Data Protection Manager 2016 Business Continuity Online Troubleshooting
Microsoft Certified Data Protection Manager 2016 and Shielded VM IT Consulting
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers automatic backup and easy recovery functions for Microsoft-based networks. SCDPM 2016 offers application-aware protection for key workloads like Microsoft SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux virtual machines, works with VMs running on Windows Hyper-V and VMware, and can use Azure for convenient cloud backup and recovery. Progent's Microsoft-certified experts can assist businesses of any size to design, deploy, manage, and repair an enterprise-wide backup/recovery system built around SCDPM 2016. Progent can assist you to upgrade from a previous release of Data Protection Manager or from a legacy system, and Progent can optimize your DPM 2016 ecosystem for on local, hosted, cloud-based or hybrid deployment models. Progent offers online or onsite support and can provide occasional expertise to resolve challenging issues or provide comprehensive project management or co-management services to help you complete your Data Protection Manager 2016 deployment on time and on budget.
Consultant SQL Server 2016 Enterprise
Top Ranked Microsoft Certified Expert SQL Server 2016 and Excel Computer Consultants
Microsoft SQL Server 2016 offers significant enhancements in speed, capacity, data security, uptime, BOYD integration, plus integrated BI. Innovations include PolyBase for processing SQL and NoSQ files simultaneously for big data applications, Jason support, Always Encrypted mode, Mobile Reports, and centralized control over on-premises and cloud-resident operations and services. Progent's Microsoft-certified consulting team can deliver online and onsite expertise to help businesses of any size to implement, manage or troubleshoot any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft platforms such as Windows Server, Exchange Server 2016, SharePoint Server, Dynamics GP, Skype for Business, and System Center Operations Manager.
Azure hybrid cloud solutions Consulting Services
Azure Disaster Recovery Engineer
Progent can assist businesses of all sizes to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT administration and lower hardware expense. Microsoft Azure offers a wealth of public cloud services and Progent can help you to evaluate the benefits and limitations of different cloud networking architectures supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and local applications and resources and ensure that you avoid the common errors small organizations make when moving to a public cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also show you how to prepare firewalls and VPN connections and also to manage iPhones and iPads and Google Android smartphones and tablets.
CISSP Certified Cybersecurity Auditor Technology Professional
Urgent CISSP Certified Security Consulting
Progent's CISSP-certified cybersecurity experts can assist organizations of any size with any aspect of IT security. Progent can implement efficient security systems that guard a small business against modern malware attacks or Progent can design, deploy, and manage a comprehensive security strategy for hybrid enterprise networks that accommodate local, online, and mobile users sharing IT resources distributed across multiple physical sites and public and private clouds.
ISA Server Computer Consultant
Microsoft Firewall Consultant Services
Progent's Microsoft-certified ISA Server 2004 consultants have long experience with Internet Security and Acceleration Server configuring ISA Server-based security solutions for information systems with multiple sites, mobile users, and mission-critical eCommerce applications. Progent's ISA Firewall experts are available to assist your small business in planning and implementing a configuration of ISA 2000 Server or ISA Server 2004 that supports your network protection needs without overly restricting your network accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any up-to-date editions of Internet Security and Acceleration Server.
Windows Server Essentials Backup Consultancy
Windows Server Essentials and Exchange Consultant Services
Progent's Microsoft-certified consultants can provide budget-friendly remote consulting and technical support for Microsoft Windows Server Essentials. Progent can provide full-service project management support so you can plan and carry out an efficient move from Windows Server Essentials to Microsoft 365 and other Microsoft Cloud applications and services.
Call Desk for Telecommuters Computer Consultant
24x7 Call Desk for Remote Workforce IT Consultants
Progent has two decades of experience assisting small and mid-size businesses to design, deploy, tune, manage, and debug computer networks that support at-home workers.
24-Hour IT Consultant VBA for Mac
Urgent macOS and Windows Computer Engineer
Microsoft Mac Office allows Mac users to run the world's most familiar business programs. Progent's Apple-certified Mac experts can show you how to configure Microsoft Office for Macintosh on a multi-vendor network that incorporates Apple OS X and Windows-powered platforms so that Mac users can take advantage of the latest capabilities of Word, Excel, PowerPoint and Entourage in order to share data and network resources with colleagues who use Windows. Progent's consultants have expertise with both Apple Macintosh and Windows technology and can support environments that mix Apple Macintosh with Windows computers with complete resource sharing, or environments which intentionally restrict sharing between Apple Mac and Windows systems.
Business Continuity Testing Consult
PXE evaluation Lab Professionals
Progent's Test and Training Lab at the QTS Internet Data Center can be used for piloting line-of-business applications, developing efficient system upgrade methodologies, assessing and tuning performance, planning or validating disaster recovery solutions, mitigating compatibility problems, and establishing training environments for new products and technologies. For Progent clients without sufficient internal resources to configure proper test systems, the lab cuts capital outlay and engineering risk while keeping vital IT initiatives on schedule.
Flexential Tampa Colocation Center Consult
Flexential Data Center Services
Progent utilizes the Flexential Tampa data center primarily to provide private cloud hosting services. Progent has a team of IT experts located in the vicinity of Tampa, and Progent also offers online support from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware virtualization specialists, and senior DRBC planning experts. Progent can also assist you to plan and execute a move to the Flexential facility with services such as designing solution architecture, specifying hardware components, system setup and validation, debugging, streamling online management, and training your network staff.
Cisco SIP phones Computer Consultants
CCDP Certified SIP Infrastructure Professional
Progent's CCIE-certified networking experts can provide high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.
Best Amazon Marketplace Web Service Coding
Development Amazon Marketplace Web Service programming
Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales functions including listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online ecosystem and automating their sales processes, merchants can broaden their market, reduce their operating costs, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and speed up your return on investment.
At Home Workforce On-site Support
Award Winning At Home Workers Online Technical Support
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Adaptive Security Device Manager Engineer
24-Hour Cisco AnyConnect Professional
Progent's Cisco-certified CCIE network experts can help your company to manage your current PIX or ASA 5500 security appliances or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, integrate, optimize, administer and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services
Top macOS Phone-based Engineers
Mac Phone-based Specialist
Progent offers nationwide online technical support and consulting services for companies that run Apple Mac networks or whose information systems include a combination of macOS and Mac OS X with Microsoft Windows products. Progent's consultants can provide macOS and Mac OS X users a range of IT services including desktop assistance, upgrading to the latest version of Mac OS X from other earlier editions of Mac, plus help with macOS and Mac OS X applications. Progent can also assist your business with Apple iPhone and iPad integration and management, or moving to Apple's iCloud. Remote technical support offers optimum leverage for your information technology budget by extending client productivity and shortening the hours billed for computer repair services. Sophisticated online access technology and experienced service specialists and engineers combine to enable Progent to handle most network problems without wasting time and expense by going to your location. In most of situations your network issues can be dealt with over the phone or through a mix of telephone help and remote access. Progent can put you in touch with Cisco CCIE network experts and CISSP certified security professionals to help with the most difficult network issues.
Consultant SentinelOne Singularity and Vigilance Integration
SentinelOne Endpoint Detection and Response Professionals
Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management solution that incorporates machine learning technology and advanced services to deliver comprehensive endpoint detection and response.
MSP360 Server Backup Computer Consulting
MSP360 Ultimate Backup Remote Consulting
Progent's data protection experts can help you to design, implement and administer a backup plan based on MSP360 Backup software to protect your IT resources hosted on any leading public cloud. Progent can provide end-to-end monitoring and remote management to prevent data loss resulting from human miscues, computer error, malicious insiders, and malware attacks such as ransomware.
Cybersecurity Penetration Testing Security Services
Cybersecurity Pen Testing Information Technology Consulting
Stealth intrusion checking is a key part of any overall network security plan. Progent's security experts can run extensive penetration tests without the knowledge of your organization's internal network support resources. Unannounced penetration testing shows whether existing security monitoring systems such as intrusion detection warnings and event history analysis are correctly set up and actively observed. Progent can implement continuous autonomous penetration testing to map your internal and external attack surface and to detect ways that vulnerabilities, improper configurations, compromised credentials, skipped patches, and unsound IT product defaults can be chained together by hackers into the multi-vector attacks typical of the latest versions of ransomware.
Cisco Management System Consulting Services
Cisco Access Point Information Technology Consulting Firms
Progent's Cisco CCIE-certified networking experts have extensive experience assisting ISPs to architect, deploy, manage, tune, and debug fault-tolerant, extensible network environments appropriate for public networks.
Infor SyteLine CloudSuite Business Analyst Consulting
Infor SyteLine CloudSuite Document Management Services
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that incorporates over 25 years of background helping manufacturing and service organizations to simplify complicated supply chains and improve the efficiency of key business processes to bring products to market quickly and meet customer schedules dependably. Progent can provide the skills of an ERP specialist with over two decades of background with the Infor CloudSuite Industrial/SyteLine product family. Progent offers online or on-premises services that can range from occasional advice to end-to-end solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, customization, Configure/Price/ Quote, web site integration, technical support, data conversion, Amazon AWS integration, training, and database administration.
IT Support Outsourcing Consultant Services
Chief Information Officer Outsourcing Services
Progent is organized provide in-depth online consulting for all technical areas associated with small company information networks and allows you to outsource a variety of vital, as-needed services such as a temporary CIO to offer advanced IT design and negotiating skills, a Technical Response Center for help desk support, 24x7 remote monitoring, spam and email-borne virus filtering as an outside-the-firewall service, best-practices project management for critical initiatives like office moves oroperating system migrations, Cisco-certified consultants for designing fast and robust infrastructure, security engineers to verify data safety and regulatory compliance, disaster recovery specialists to design and document business continuity plans, and software developers to create, customize, or repair business applications.
Windows Server 2016 Hybrid Remote Consulting
Online Technical Support Windows Server 2016 Disaster Recovery Planning
Progent's Windows Server 2016 disaster recovery experts can assist your organization to design a disaster recovery system based on Microsoft's latest Failover Clustering technologies including Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance storage clusters using commodity equipment, Virtual Machine Load Balancing for improving the performance and resilience of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for easy, economical creation of a stretch cluster quorum witness.
Ekahau Wi-Fi RF Coverage Maps Professional
Information Technology Consulting Ekahau Predictive Wi-Fi Site Modeling
Progent's Ekahau-certified Wi-Fi experts can assist you to design, install, optimize, manage and debug a Wi-Fi solution optimized for your building. Progent offers online or onsite expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for on-premises RF signal analysis.
