Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Manhattan Beach
ProgentProgentís consulting support for IT service organizations in Manhattan Beach California enables your company to offer your clients Progent's consulting expertise and Help Desk support under your own branding as a seamless extension of your regular network support group. This can help you grow your revenue, flesh out your service offerings, satisfy your clients, and improve your profits.

Progentís nationwide roster of network engineers, desktop integration and troubleshooting specialists, network admins, and cybersecurity professionals have acted as transparent adjuncts to the IT staffs of some of the country's largest IT support businesses. Progentís range of expertise allows you to add to the scope of your IT support business, and Progentís transparency helps you promote and protect your company's brand.

Progent is a network consulting company with 20 years of experience delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network engineers of any independent IT services company in the world. Progent has provided online IT support and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)

Using Progent's Services Under Your Own Brand
Progent's consulting program for network service firms features transparent resale to your customers of world-class IT services. Progent invoices your firm directly and works under your instructions to deliver your clients support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Program for customers who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is the heart of an efficient Help Desk. But enterprise-grade ticketing systems are not just expensive to license and staff, but also difficult to configure and manage. Small or niche IT service companies seldom have the necessary budget or personnel. Progent's Service Desk and ticketing program gives IT service organizations a practical way to retain their custom branding while providing their clients world-class desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing solution for IT service firms takes advantage of Progent's investments in advanced ticketing software, an online desktop support team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The features offered with Progent's Service Desk and ticketing solution allow your IT service firm to expand your support volume, the diversity of technologies your firm can handle, the number of {geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT support companies include:

  • Progent's remote desktop support group delivers Level 1 end user help with 1-hour service level agreement to begin work during standard work hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at additional cost.
  • Optional onsite support in larger metros is offered throughout the US at additional cost.
  • You have complete control of your clients and invoicing.
  • Your customers enter requests by means of your own branded Internet portal, a toll-free phone number, or by sending a message to your assigned mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional information about Progent's Service Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service providers allows you to become a sole source for virtually all IT expertise your customers may require. You can build your staff and strategic IT skills at your own pace without having to decline new business owing to a lack of in-house expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a seamless extension of your in-house IT service group, under your direction, and invoices you rather than your customer.
  • Granular Billing: Progent bills by the minute to minimize expenses.
  • Extensive Service Documentation: Progent uses an advanced service documentation platform to make sure all IT services delivered are thoroughly described. This enables your IT support organization to transfer service responsibilities to internal consultants once you have enough people and appropriate technical skills.
Key benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Practice: You can quickly and efficiently accept more jobs beyond your main areas of expertise and open additional territories without assuming the risks associated with increasing your full-time staff too rapidly.
  • Re-enforce Your Name: You can improve your positioning as a comprehensive network support firm by offering more services to more customers using your own company name.
  • Add to Your IT Support Catalog: Progent can provide world-class support in a wide array of IT disciplines and can act as a dependable resource for expanding your IT support operations.
  • Fast Escalation: Thanks to a large team of top-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Make Your Customers Satisfied: Happy clients keep coming back. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for expertise from other support firms.
  • Remote Support Experts: For two decades, Progent has provided online network support ranging from Help Desk services to advanced consulting. Efficient online service saves money while delivering quick results.
  • Major Industry Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP, CISM, and GIAC. Find out more details about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Manhattan Beach, California Organizations
Progent's veteran roster of certified consultants and technical experts can provide Manhattan Beach, California companies a wide array of remote technical guidance and debugging services. Practice areas covered under Progent's reseller program for network service providers include:

Find Out More About Progent's Consulting Program for Network Service Organizations in Manhattan Beach, California
For additional details about Progent's consulting support for IT service firms in Manhattan Beach, California, call 1-800-993-9400 or see Contact Progent.