Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Manhattan Beach
Progent's consulting services for network service organizations in Manhattan Beach California enables you to provide your customers Progent's consulting and Help Desk Call Center support using your own branding as a seamless extension of your in-house network services team. This can ease the way for you to add to your revenue, flesh out your service catalog, satisfy your customers, and increase your profits.
Progent's roster of network engineers, PC integration and troubleshooting specialists, IT administrators, and data security professionals have acted as transparent extensions to the IT groups of some of the country's largest IT service firms. Progent's range of technical knowledge allows you to widen the scope of your IT support practice, and Progent's close integration with your support team helps you promote and protect your company's brand.
Progent is a network support firm with 20 years of background delivering remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network experts of any independent computer services company in the world. Progent has provided online IT assistance and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)
Providing Progent's Services With Your Branding
Progent's reseller program for IT service providers offers transparent resale to your customers of professional IT services. Progent invoices your firm directly and works under your direction to provide your clients support services under your branding. In addition, Progent has an affordable Extended Hours Support Service for customers who require 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the heart of an efficient IT Call Center. But enterprise-grade ticketing systems are not just costly to acquire and staff, but also challenging to set up and manage. Smaller IT support firms do not have the necessary financial or human resources. Progent's Help Desk and ticketing solution offers IT service firms an affordable way to retain their custom branding while providing their customers responsive desktop support built around an advanced ticketing system and reinforced by rapid escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing program for IT service organizations leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing platform. The features offered with Progent's Service Desk and ticketing program allow you to increase your physical and virtual support workload, the diversity of technical issues your business can handle, the number of geographies you can serve, and your overall availability.
Important features of Progent's Service Desk and ticketing program for IT support companies include:
Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service firms allows your support team to become a single source for practically all IT expertise your customers may require. You can build your staff and core in-house competencies at your own pace without having to decline new business due to a gap in in-house expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for IT Service Firms include:
Progent's Practice Areas for Manhattan Beach, California Businesses
Progent's nationwide team of certified consultants and technical experts can provide Manhattan Beach, California companies a wide range of online consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service organizations include:
Find Out More Details About Progent's Reseller Program for IT Service Firms in Manhattan Beach, California For additional information about Progent's consulting program for IT service organizations in Manhattan Beach, California, call 1-800-993-9400 or refer to Contact Progent.