Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Manhattan Beach
ProgentProgentís consulting support for IT service firms in Manhattan Beach California allows your company to provide your customers Progent's consulting expertise and Help Desk support using your own branding as a transparent extension of your in-house network support group. This can ease the way for you to grow your client base, close gaps in your service offerings, create happy customers, and increase your profits.

Progent's roster of network infrastructure engineers, PC integration and troubleshooting specialists, IT admins, and cybersecurity professionals have worked as seamless supplements to the support staffs of some of the country's largest IT service businesses. Progentís breadth and depth of expertise allows you to broaden the scope of your IT support business, and Progentís transparency lets you strengthen and protect your branding.

Progent is a network support firm with two decades of experience delivering remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network engineers of any private IT services company in the world. Progent has delivered online IT support and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)

Using Progent's Services Under Your Own Brand
Progent's consulting program for network service firms offers seamless resale to your clients of professional services. Progent invoices your firm directly and works under your instructions to provide your clients consulting and support services under your branding. Also, Progent offers a low-cost Extended Hours Support Service for customers who need 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing is fundamental to an effective Help Desk. But enterprise-grade ticketing systems are not just costly to license and staff, but challenging to set up and manage. Small or niche IT support providers do not have the required financial or human resources. Progent's Call Center and ticketing program gives IT support organizations a practical way to keep their custom branding while providing their clients world-class desktop support services built around a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing solution for IT service companies leverages Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing platform. The features available with Progent's Help Desk and ticketing program allow you to expand your support workload, the range of technologies your company can take on, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT support firms include:

  • Progent's remote desktop support staff delivers Level 1 end user support with 1-hour service level agreement to begin work during standard work hours.
  • Standard service times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is available at extra cost.
  • Optional onsite service in larger metros is offered across the US at additional cost.
  • You keep full control of your clients and invoicing.
  • Your customers submit service requests via your branded Internet portal, a toll-free phone number, or by sending a request to your designated mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see more information on Progent's Service Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service providers allows your support team to act as a single source for practically all technical expertise your customers may need. You can build your staff and strategic IT skills steadily without having to decline new business due to a gap in expertise or the absence of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your in-house IT service group, under your coordination, and invoices you instead of your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Detailed Documentation: Progent uses an advanced service documentation system to ensure that all services performed are fully documented. This allows your IT support organization to shift service assignments to in-house consultants when you have enough people and appropriate technical skills.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Practice: You can easily and efficiently accept additional opportunities outside your main fields of excellence and serve additional territories without exposure to the risks associated with increasing your head count too rapidly.
  • Strengthen Your Brand: You can solidify your mind share as a comprehensive network service firm by delivering more services to more customers using your own brand.
  • Flesh Out Your Services Portfolio: Progent offers world-class expertise in a broad range of technologies and can act as a dependable reservoir of skills for expanding your IT support operations.
  • Rapid Escalation: With a sizable roster of high-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
  • Make Your Clients Happy: Satisfied clients keep coming back. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for help from other support firms.
  • Online Technical Support Professionals: For two decades, Progent has provided online IT support from Help Desk services to advanced consulting. Efficient remote service saves money and produces fast results.
  • Advanced Industry Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold top certifications including ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Manhattan Beach, California Organizations
Progent's seasoned team of certified engineers can provide Manhattan Beach, California organizations a broad range of remote consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for network service firms include:

Find Out More Details About Progent's Reseller Support for IT Service Firms in Manhattan Beach, California
For more details about Progent's consulting support for network service organizations in Manhattan Beach, California, call 1-800-993-9400 or visit Contact Progent.