Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Manhattan Beach
ProgentProgent's consulting support for IT service organizations in Manhattan Beach California enables your company to offer your clients Progent's consulting and Help Desk Call Center support under your company's brand as a transparent supplement to your regular network support group. These services can help you grow your client base, close gaps in your service portfolio, create happy clients, and increase your bottom line.

Progent's team of network infrastructure engineers, PC support specialists, network admins, and cybersecurity consultants have worked as seamless supplements to the support groups of some of the country's largest IT support firms. Progent's breadth and depth of expertise allows you to broaden the scope of your IT support business, and Progent's transparency lets you strengthen and preserve your company's brand.

Progent is an IT support firm with two decades of experience providing online consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any private IT services firm in the world. Progent has delivered online technical assistance and advanced consulting to clients in every state in the country. (Check out recommendations from Progent's clients.)

Using Progent's Services With Your Branding
Progent's consulting program for network service providers offers seamless resale to your clients of professional IT services. Progent bills you exclusively and performs under your instructions to deliver your customers consulting and support services under your branding. Also, Progent has an affordable Extended Hours Support Service for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are the heart of a successful IT Call Center. But full-featured ticketing platforms are not only costly to license and staff, but a hassle to configure and manage. Smaller IT service organizations rarely have the required resources. Progent's Service Desk and ticketing program offers IT support organizations a practical way to retain their own branding while delivering their clients world-class desktop support backed by an advanced ticketing system and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing program for IT service companies leverages Progent's investments in highly scalable ticketing software, an online desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing system. The features offered with Progent's Call Center and ticketing solution enable you to increase your physical and virtual support workload, the range of technical issues your firm can handle, the number of geographies you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT service organizations include:

  • Progent's remote desktop service team delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Standard service hours are 5am to 7pm PST, five days a week.
  • Extended support is offered at extra cost.
  • Optional onsite support in larger metro areas is offered across the country at additional cost.
  • You retain full control of your clients and billing.
  • Your customers submit service requests using your own branded Internet portal, a toll-free phone number, or by directing an email to your dedicated email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional details on Progent's Service Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting for IT service providers allows your support team to act as a sole point of contact for practically all technical guidance and troubleshooting your customers may require. You can build your team and core IT skills at your own pace without being forced to decline new business owing to a gap in in-house expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your internal IT service team, responding to your direction, and invoices your firm instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to minimize expenses.
  • Extensive Documentation: Progent utilizes an advanced documentation platform to make sure all IT services performed are fully described. This allows your IT support organization to shift service assignments to in-house consultants when you have sufficient staff and relevant skill sets.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Business: You can quickly and efficiently accept additional opportunities outside your main areas of expertise and serve new territories without assuming the risks involved with expanding your head count too quickly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum network service firm by offering more services to more clients under your own brand.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class expertise in a wide array of IT disciplines and can be a dependable reservoir of skills for expanding your IT service business.
  • Fast Escalation: Thanks to a sizable roster of high-level consultants available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
  • Make Your Clients Happy: Happy clients keep coming back. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek help outside the fold.
  • Remote Support Experts: For two decades, Progent has delivered online network support from Call Center support to high-level consulting. Efficient remote service cuts costs while delivering fast results.
  • Major Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold top certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Manhattan Beach, California Businesses
Progent's seasoned roster of certified engineers offers Manhattan Beach, California organizations a wide array of online consulting and troubleshooting services. Practice areas covered under Progent's reseller program for IT service providers include:

Find Out More About Progent's Reseller Support for IT Service Providers in Manhattan Beach, California
For additional information about Progent's consulting support for network service organizations in Manhattan Beach, California, call 1-800-993-9400 or refer to Contact Progent.