Manhattan Beach Consulting Experts for Network Support Providers
Seamless Short-Term Support Staff Expansion
Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Firms in Manhattan Beach
Progent's consulting support for network service organizations in Manhattan Beach California enables your company to offer your clients Progent's consulting expertise and Help Desk support under your own branding as a transparent augmentation of your in-house network support team. These services can help you grow your revenue, fill out your service offerings, create happy customers, and improve your profits.
Progent's nationwide team of network infrastructure engineers, desktop support technicians, network admins, and data security professionals have worked as seamless extensions to the support staffs of some of the country's biggest IT support firms. Progent's breadth and depth of technical knowledge enables you to widen the capabilities of your IT support business, and Progent's close integration with your support team lets you strengthen and preserve your company's brand.
Progent is a network support company with 20 years of experience providing online expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any private IT support company in the world. Progent has delivered online technical assistance and consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)
Providing Progent's Support Services With Your Own Brand
Progent's reseller program for IT service providers offers seamless resale to your clients of world-class services. Progent invoices your firm exclusively and works under your instructions to deliver your clients support services under your branding. In addition, Progent offers an affordable Extended Hours Support Program for clients who require 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is the heart of an efficient service desk. But modern ticketing platforms are not only costly to license and staff, but a hassle to configure and maintain. Smaller IT service providers seldom have the required budget or personnel. Progent's Service Desk and ticketing solution offers IT support organizations an economical way to retain their own branding while delivering their clients world-class desktop support services backed by a best-of-breed ticketing system and supplemented by fast escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Call Center and ticketing program for IT support organizations leverages Progent's investments in advanced ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The features available with Progent's Service Desk and ticketing program enable you to expand your support workload, the range of technical issues your firm can take on, the number of geographies you can service, and your overall availability.
Key features of Progent's Call Center and ticketing program for IT service firms include:
- Progent's remote desktop support group provides Level 1 end user help with 1-hour SLA to begin work during standard business hours.
- Normal support hours are from 5am to 7pm PST, five days a week.
- Extended hours support is offered at additional cost.
- Optional on-premises service in larger metro areas is offered across the US at extra cost.
- You keep complete control of your customers and invoicing.
- Your clients enter service requests through your own branded Internet portal, a toll-free number, or by directing a message to your designated mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated remotely until resolution.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for network service organizations allows your support team to become a single source for practically all IT guidance and troubleshooting your clients may require. You can grow your staff and strategic IT skills at your own pace without having to say no to new business owing to a gap in expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent acts as a seamless supplement to your in-house support team, responding to your direction, and bills you rather than your customer.
- Granular Billing: Progent charges on a per-minute basis to reign in expenses.
- Extensive Documentation: Progent uses an enterprise-class documentation platform to ensure that all services performed are fully described. This allows you to shift service responsibilities to internal consultants once you have sufficient people and appropriate skill sets.
- Safely Grow Your IT Support Business: You can quickly and affordably take on more opportunities beyond your core fields of expertise and open additional territories without exposure to the risks associated with expanding your head count too rapidly.
- Strengthen Your Brand: You can improve your mind share as a full-spectrum network support provider by offering more services to more clients under your own brand.
- Add to Your IT Support Catalog: Progent offers top-tier support in a wide array of IT disciplines and can be a reliable reservoir of skills for expanding your IT support operations.
- Rapid Problem Escalation: Thanks to a sizable roster of top-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved fast.
- Make Your Clients Satisfied: Happy clients stick. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from your competitors.
- Online Support Experts: For two decades, Progent has provided online network support ranging from Help Desk services to advanced consulting. Effective remote service cuts costs while delivering quick solutions.
- Major Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including CISSP, CISA, and CRISC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Manhattan Beach, California Businesses
Progent's seasoned team of certified consultants and technical experts can provide Manhattan Beach, California organizations a broad array of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service firms include:
- Exchange 2019 Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 11 Migration Support Services
- Windows 10 Configuration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure Active Directory Planning
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP Customization
- Microsoft Azure, AWS, Google Cloud Platform
- Online IT Technical Support
- Telecommuter Support
- Cisco Network
- Juniper Networks Infrastructure
- Cisco Routers Expertise
- Security and Compliance Consultants
- Penetration Testing with NodeZero
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Call Center Outsourcing
- Desktop Support
- Colo Data Center Solutions
- Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Expertise
- Virtualization Automation
- Fast, Low-cost .NET Application Development.
- Windows Hyper-V Setup
- VMware vSphere and vCenter Integration
- Citrix XenApp Integration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Expertise
- BYOD Management
- iPhone Support
- Android Phone Support
- Ransomware Defense and Recovery
- Backup/Restore Expertise
- Cisco IP Voice Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Setup
- Wi-Fi Predictive and Onsite Assessments
Learn More Details About Progent's Reseller Program for Network Service Providers in Manhattan Beach, California For more information about Progent's consulting program for IT service organizations in Manhattan Beach, California, call 1-800-993-9400 or visit Contact Progent.
An index of content::
After Hours Consultants Microsoft Entourage and Exchange
IT Consultant Mac unified messaging
Microsoft Exchange and Apple Mac workstations can work together efficiently. Progent's Apple and Microsoft certified experts can show you how to install Microsoft Entourage and Exchange so your Apple Macintosh users are able to work closely with teammates who run Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Mac software can collaborate, allowing Mac users to receive and transmit messages, examine the GAL, import addresses, synchronize appointments, and alert people to meetings with your Exchange account. Progent will make sure that your Microsoft Server is properly configured and that LDAP and Outlook Web Access are enabled. Progent also offers specialized one-on-one Entourage training.
Barracuda Backup Bare Metal Recovery Remote Support Services
Barracuda Backup Deduplication Onsite Technical Support
Barracuda Backup is a low-cost, subscription-based backup/restore service for small and medium-size businesses. A Barracuda Backup deployment can include a purpose-built hardware storage device built by Barracuda or a virtual appliance with comparable features but which uses your existing storage hardware. Barracuda Backup safeguards critical company data produced on-premises, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a wide range of consulting support services to assist you to plan, integrate, operate and repair a BDR system built on Barracuda Backup.
MSP360 Exchange Mailbox Backup Network Consultants
MSP360 Ultimate Backup Network Consultants
Progent can assist your company to create, implement and debug a backup plan built around MSP360 software. MSP360 enables file or image backup/restore for VMs and physical machines, supports all popular public clouds, and permits businesses to create a data protection ecosystem with a minimum Recovery Time Objective and a defined Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup environment to prevent data loss resulting from user miscues, computer glitches, ill-intentioned insiders, and malware assaults like ransomware.
Remote Workers IP Voice Online Help
Network Consultants At Home Employees VoIP
Progent can assist small and mid-size businesses to set up VoIP solutions to give their at-home workforce the advantage of seamless access to the company phone network.
MS Project Server Development Company
Consultants Microsoft Project Server My Sites
Progent's Microsoft-certified consultants offer advanced support in deploying, using and debugging any edition of Microsoft Project Server and can provide a broad variety of affordable online consulting services based on proven best practices to assist businesses of any size to receive all the advantages of this powerful project management solution. Consulting support offered by Progent include system design, software configuration and migration, strategies for safe file and status sharing among onsite and offsite users, network infrastructure optimization, and customized webinar training classes.
Microsoft Windows Remote Support Services
Technology Providers Microsoft Office
Progent applies no initialization charge and requires no monthly commitment for services delivered during regular working hours. Progent's small granularity does away with big bills for fast repairs so you won't be tempted to permit less critical problems to fester. .
Consultant Services Ubiquiti WiFi management
Ubiquiti UniFi switch Engineer
Progent offers fast access to the skills of veteran Wi-Fi consultants who can assist you to assess the value of Ubiquiti UniFi wireless access points for your business and assist you to design, deploy, manage, and troubleshoot your UniFi wireless network. Progent can also conduct a wireless site survey to help you to select, configure, and place UniFi wireless APs for optimal signal coverage and throughput.
Service Desk Support Online Consulting
Helpdesk Outsourcing Services IT Consultant
Progent's Network Help Desk Outsourcing Services for desktop technical support are intended especially for small businesses who require immediate availability of a Help Desk Service Center with professional telephone support and effective escalation capability but who must work within a limited IT budget. Key features of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Support, Optional Remote Access Provisioning, System Assessment, Problem Prioritization, Virtual Helpdesk Services, By-the-Minute Billing, and Help Desk Call Center Applications Recommendation and Integration.
Amazon Marketplace Web Service development training Contract Development
Amazon MWS Programming Firm
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales activities such as listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales, vendors can expand their market, reduce their operating costs, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and speed up your return on investment.
Coder Amazon Marketplace Web Service development
Remote Amazon Marketplace Web Service development Design Firm
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating key sales functions including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online ecosystem and automating their sales processes, vendors can expand their market, lower their operating costs, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and expedite your ROI.
Exchange 2003 Upgrade Online Support
Computer Engineer Exchange 2003 Server Upgrade
Progent's Microsoft certified support team can show you how to define and deploy a smooth in-place Exchange Server 2003 upgrade strategy that minimizes productivity disruption, reduces long-term service demands, and makes your Microsoft Exchange Server 2003 easy to administer. For complex multi-server or multi-location upgrades, Progent has the experience to complete your move rapidly and economically. Progent's Exchange Server 2003 help, repair, and consulting services include assistance with the configuration of outside vendor enhancements of Exchange Server 2003 that are best aligned to your business goals.
SMB Consulting Group
Midsized Company Engineer
Progent offers technical support for medium size companies with 100 to 250 system clients. The mid-size business or work group has traditionally been an underserved segment of the market for network support expertise. The cost structures and service delivery practices of major third-party support firms make them too costly for the ordinary small business or small medium business (SMB), which usually has a modest information technology budget with which to support an information network whose complexity and capability are frequently similar to the information systems of far bigger enterprises. Progent's service delivery model, which takes great advantage of remote support, virtual office technology and 24x7 server monitoring, dramatically reduces the network support expenses of a small-medium business while offering the mid-size company with big-company support from certified, world-class experts knowledgeable in a broad range of small business technologies. If your medium size organization or small business is looking for the quality of IT help appropriate for a medium size organization without budgeting big-company costs, call Progent.
Technology Professional Virtual Server
IT Consulting Server Virtualization
Server proliferation wreaks havoc on network budgets and administrative resources. Server consolidation through a virtual infrastructure promises lower total cost of ownership of servers and quicker ROI, more efficient utilization of servers, streamlined operations, enhanced network uptime, and easier manageability. Common usage scenarios for virtual servers are resource consolidation, economical hosts for line-of-business legacy applications based on obsolete operating systems, and inexpensive isolation of program development or pilot testing environments from production systems.
After Hours Consulting Nephilim ransomware recovery
Ryuk ransomware protection Engineer
Progent's proven ransomware recovery experts can assist you to reconstruct a network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
SQL 2008 Reporting Services Consultant
Microsoft SQL 2008 Professionals
Microsoft SQL Server 2008 delivers indispensable, familiar tools to computer experts and information workers, lessening the complexity of creating, integrating, administering, and accessing enterprise information and database programs on platforms ranging from handheld devices to corporate data systems. The complexity and integration demands of Microsoft SQL Server 2008 call for a network consultant with hands-on expertise and broad knowledge in planning and building data-driven, end-to-end business technology solutions. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET platform.
Enterprise Services Project Methodology Consulting Group
Network Support Service Developing Phase: Pilots
In performing IT tasks for corporate customers, Progent follows a phased approach based on specified milestones so as to meet financial, scheduling and engineering targets while minimizing productivity disruption. Progent's Enterprise Services Project Methodology follows industry project management standards based on the best practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, architecture proposals, test models, design tuning, and expert implementation. All facets are recorded to provide a comprehensive description of IT services delivered and to assist in downstream network support.
24x7 SonicWall TZ500 Firewall Security Auditing
SonicWall NSA 9650 Firewall Cybersecurity Consultancy
Progent's certified SonicWall firewall experts can help you deploy, maintain, and update SonicWall firewall/VPN products including the newer SonicWall TZ, NSa and NSsp families of firewalls and the older SonicWall PRO 2040 products. Progent's CISM and GIAC-certified cybersecurity consultants can help you incorporate SonicWall firewalls into an end-to-end network protection solution and design security into your business practices.
IT Consultants Exchange 2019 and Windows Server 2019
Exchange 2019 Computer Engineer
Progent can assist you in any phase of your upgrade to Exchange Server 2019 including configuring Windows Server 2019 for hosting Exchange; designing HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; moving mailboxes; designing and configuring Windows Hyper-V; setting up hardware load balancing (HLB); setting up DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint; preparing firewalls; integration with Microsoft 365 and setting up Outlook.
Antivirus Information Technology Consulting
Immediate Anti-Virus Technology Consulting Services
E-Mail Guard is a comprehensive solution for defending against spam and viruses. E-Mail Guard handles the protection and management of corporate email by providing constantly improved spam and virus blocking, policy administration, content filtering, and defense against email-borne DHA and Distributed Denial of Service attacks. E-Mail Guard also includes tracking, administration and reporting utilities plus outbound email testing to help you repair your email environment and specify and regulate corporate email policy.
Intune and Apple iOS Troubleshooting
Intune SCCM Integration Online Support Services
Progent's Microsoft-certified Intune consultants can help your company to understand the strategic case for adopting Intune for configuring and managing your portable computers including notebooks, smartphones, and tablets powered by Windows, iOS, and Android. Progent can assist you to configure policies, set up test systems to confirm the appropriateness of Microsoft Intune for your network, install Intune throughout your IT ecosystem, integrate Intune with SCCM for unified change management, and maintain your Microsoft Intune deployment.
Support and Help System Center 2016 and Exchange Integration
Biggest Microsoft Experts System Center 2016 and Office 365 Integration Onsite Technical Support
Progent's Microsoft-certified consulting experts have more than a decade of background planning, deploying, optimizing and troubleshooting SCOM solutions and offer companies of all sizes expert online or onsite consulting support for System Center 2012 Operations Manager. Progent can help your company to plan a topology for System Center 2012 Operations Manager servers that delivers the performance and resilience required to watch over your IT resources effectively, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to install and customize Microsoft SCOM 2012 management packs based on industry best practices for tracking network fabric and Microsoft and third-party applications and services. Also, Progent can provide fast online or on-premises technical support to assist you to remediate serious problems detected by System Center 2012 Operations Manager.
Microsoft Office System On-site Support
Microsoft Office 2000 Small Business IT Consulting Firm
Progent applies no minimum fee and asks no monthly commitment for services provided during normal business hours. Progent's one-minute granularity does away with large bills for quick fixes so you will not be forced to permit minor problems to fester. .
Telecommuter Integration Technology Consulting Services
Remote Technical Support Helpdesk for at Home Workforce
Progent has 20 years of background helping small and medium-size companies to plan, deploy, tune, manage, and debug IT networks that incorporate at-home workers.
ProSight Next Generation Endpoint Protection Professionals
24/7 ProSight Enhanced Security Protection Consult
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware.
Professionals Progent Cybersecurity Experts in the News
Progent Cybersecurity Experts Consulting Services
Progent in the News is managed by cybersecurity expert Darrin Johnson.
Consulting Small Business IT Outsourcing
IT Outsourcing Consultancy
Progent can deliver in-depth remote consulting for all technical areas associated with small business IT networks and allows you to outsource an array of vital, as-needed services such as a temporary CIO to offer senior-level IT design and negotiating skills, a Technical Response Center for help desk support, 24x7 server monitoring, spam/virus protection as a managed service, best-practices project management help for critical initiatives such as office moves oroperating system migrations, connectivity consultants for building and maintaining fast and robust network infrastructure, certified security engineers to verify information safety and regulatory compliance, disaster recovery specialists to design and document business continuity plans, and software programmers to create, enhance, or troubleshoot business applications.
Windows 8.1 BitLocker Network Design Consultant
Microsoft Certified Expert Windows 8.1 Work Folders On-site Support
Progent's Microsoft-certified experts can provide a variety of IT outsourcing and co-sourcing services to assist companies of all sizes to deploy, manage, and troubleshoot IT systems that incorporate desktops, laptops, tablets, or smartphones based on Microsoft Windows 8.1. For enterprises, Progent's experienced project management consultants can help set up test environments to evaluate Microsoft Windows 8.1 and plan and execute Windows 8.1 migration projects following industry best practices.
Immediate Email Allow Lists Technology Professional
ProSight Email Guard Spam Filtering Consultant Services
Progent's ProSight Email Guard solution uses the technology of top data security vendors to deliver centralized control and comprehensive security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter.
SharePoint 2013 PerformancePoint Services Network Consultants
Microsoft Certified Partner Help and Support SharePoint 2013
Progent has been delivering SharePoint support since the first product was released over two decades ago, and Progent has the breadth and depth of IT know-how to assist businesses of any size to plan and implement a SharePoint Server 2013 installation and create SharePoint Server 2013 apps that add substantial business benefit to your IT investment. Progent's Microsoft-certified consulting team can assist your company to assess the business advantages of upgrading to SharePoint 2013 or SharePoint Online from earlier versions of SharePoint or from a different collaboration solution; determine if an on-premises, online or hybrid deployment is most sensible for your busi9ness; and pick the most appropriate version of SharePoint 2013 for your applications. Progent offers full project management support or can help in specific jobs associated with your SharePoint 2013 deployment.
Windows and macOS coexistence Support
Outsourcing Apple macOS and Windows
Progent's support experts in Mac and Microsoft Windows technology can show you how to integrate Apple Macintosh and Windows computers into seamless environments with full sharing and workgroup functionality. Enabling efficient co-existence among a mix of servers and desktops powered by Apple Mac OS and Microsoft Windows calls for extensive knowledge of and experience with Mac and Microsoft technology. Progent's background in Microsoft and Apple consulting makes it possible to provide expert support to businesses that rely on these technologies to maintain their strategic edge. Progent's consultants can also assist you to interface Apple's iPhones and iPads with your Windows environment.
Technology Professional Internet of Things patch management
24x7 Printer firmware patch management Consultant Services
Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your servers, endpoint devices printers, network infrastructure appliances such as routers and Wi-Fi APs, and IoT devices such as alarms and robotics.
