Manhattan Beach Expertise for IT Support Companies
Seamless Temporary Staff Help
Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Manhattan Beach
Progent’s consulting support for IT service organizations in Manhattan Beach California enables your company to offer your clients Progent's consulting expertise and Help Desk support under your own branding as a seamless extension of your regular network support group. This can help you grow your revenue, flesh out your service offerings, satisfy your clients, and improve your profits.
Progent’s nationwide roster of network engineers, desktop integration and troubleshooting specialists, network admins, and cybersecurity professionals have acted as transparent adjuncts to the IT staffs of some of the country's largest IT support businesses. Progent’s range of expertise allows you to add to the scope of your IT support business, and Progent’s transparency helps you promote and protect your company's brand.
Progent is a network consulting company with 20 years of experience delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network engineers of any independent IT services company in the world. Progent has provided online IT support and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)
Using Progent's Services Under Your Own Brand
Progent's consulting program for network service firms features transparent resale to your customers of world-class IT services. Progent invoices your firm directly and works under your instructions to deliver your clients support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Program for customers who need access to 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is the heart of an efficient Help Desk. But enterprise-grade ticketing systems are not just expensive to license and staff, but also difficult to configure and manage. Small or niche IT service companies seldom have the necessary budget or personnel. Progent's Service Desk and ticketing program gives IT service organizations a practical way to retain their custom branding while providing their clients world-class desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing solution for IT service firms takes advantage of Progent's investments in advanced ticketing software, an online desktop support team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The features offered with Progent's Service Desk and ticketing solution allow your IT service firm to expand your support volume, the diversity of technologies your firm can handle, the number of {geographies you can service, and your overall availability.
Important features of Progent's Call Center and ticketing program for IT support companies include:
- Progent's remote desktop support group delivers Level 1 end user help with 1-hour service level agreement to begin work during standard work hours.
- Standard support times are from 5am to 7pm Pacific Standard Time, five days per week.
- Extended hours support is offered at additional cost.
- Optional onsite support in larger metros is offered throughout the US at additional cost.
- You have complete control of your clients and invoicing.
- Your customers enter requests by means of your own branded Internet portal, a toll-free phone number, or by sending a message to your assigned mailbox.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified remotely until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service providers allows you to become a sole source for virtually all IT expertise your customers may require. You can build your staff and strategic IT skills at your own pace without having to decline new business owing to a lack of in-house expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent works as a seamless extension of your in-house IT service group, under your direction, and invoices you rather than your customer.
- Granular Billing: Progent bills by the minute to minimize expenses.
- Extensive Service Documentation: Progent uses an advanced service documentation platform to make sure all IT services delivered are thoroughly described. This enables your IT support organization to transfer service responsibilities to internal consultants once you have enough people and appropriate technical skills.
- Safely Expand Your Service Practice: You can quickly and efficiently accept more jobs beyond your main areas of expertise and open additional territories without assuming the risks associated with increasing your full-time staff too rapidly.
- Re-enforce Your Name: You can improve your positioning as a comprehensive network support firm by offering more services to more customers using your own company name.
- Add to Your IT Support Catalog: Progent can provide world-class support in a wide array of IT disciplines and can act as a dependable resource for expanding your IT support operations.
- Fast Escalation: Thanks to a large team of top-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
- Make Your Customers Satisfied: Happy clients keep coming back. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for expertise from other support firms.
- Remote Support Experts: For two decades, Progent has provided online network support ranging from Help Desk services to advanced consulting. Efficient online service saves money while delivering quick results.
- Major Industry Certifications: Progent’s engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP, CISM, and GIAC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for Manhattan Beach, California Organizations
Progent's veteran roster of certified consultants and technical experts can provide Manhattan Beach, California companies a wide array of remote technical guidance and debugging services. Practice areas covered under Progent's reseller program for network service providers include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Migration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Migration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Migration
- AD Planning
- Office/Microsoft 365 Integration
- Dynamics GP Reporting
- Microsoft Azure, Amazon AWS, Google Cloud
- Remote IT Support
- Work from Home Support
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Configuration
- Cybersecurity Consultants
- Business Continuity Preparedness
- Penetration Testing
- Firewall Setup
- Call Center Services
- Desktop Tech Support
- Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Development
- Virtual Server Automation
- Windows Hyper-V Integration
- VMware vSphere Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- BYOD Integration
- iPhone Support
- Android Phone Integration
- Ransomware Defense
- Backup/Recovery Expertise
- Cisco IP Voice Technology and Telepresence
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi Access Point Setup
- WiFi Site Surveys
Find Out More About Progent's Consulting Program for Network Service Organizations in Manhattan Beach, California For additional details about Progent's consulting support for IT service firms in Manhattan Beach, California, call 1-800-993-9400 or see Contact Progent.
An index of content::
Microsoft Office XP IT Consulting
Microsoft Office 2003 IT Outsourcing Company
Progent’s IT outsourcing support offerings for small companies include designing 2003 Server, .NET Server, and Microsoft BackOffice systems, managing migrations Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk services, remote and on-site repair, fixing stubborn IT problems, and producing a company-wide security plan. Progent can help you enhance system reliability and performance via zero-downtime technologies, resilient network topology, and proactive network monitoring. Progent also offers special project help for major migrations and can assist with needs definition, resource inventory, bill of materials production, sourcing selection, procurement coordination, and professional documentation. Progent’s IT outsourcing help also features training for office productivity packages such as Office XP.
Microsoft T-SQL Integration Firm
MS SQL Security Tech Services
SQL Server 2000 is a rich, web-aware database and data analysis package that enables the rapid development of a new generation of high-end programs that can provide your company a significant competitive edge. SQL Server provides built-in support for XML and the ability to query across the Internet and outside the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of work supporting Microsoft integration, assures you success in designing, installing and supporting Microsoft SQL Server solutions that are seamlessly connected with other applications based on Microsoft's .NET environment.
Database Application Development Technology Professional
Online Help Database DBA
Progent's certified relational database developers offer businesses of any size remote DBA and programming services for leading RDBMS products such as MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Support services offered by Progent include software installation and integration, application design and programming, management services, synchronization solutions, capacity planning, performance tuning, migration, security and compliance, backup/restore systems, problem solving, and training.
Microsoft Certified Partner Computer Consulting Microsoft Exchange Cluster
High Availability Server Clustering Network Consulting
Progent provides Windows Cluster Server consulting to help your organization deploy non-stop clustered servers that can provide 24x7 uptime. Windows cluster servers for fault-tolerant systems include Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Microsoft Exchange Cluster Server. By showing you how too create non-stop clustered server environments powered by Windows Server 2003 Cluster, Progent’s Premier Windows engineers make sure that your zero-downtime clustered servers are configured to maximize the competitive value of your computer network.
Cisco Management Small Business IT Outsourcing Group
Cisco Architecture Computer Network Support Company
Progent's CCIE-certified network infrastructure experts have extensive background helping Internet Service Providers to design, implement, administer, tune, and debug fault-tolerant, scalable connectivity environments appropriate for public networks.
Exchange 2013 DLP Integration
Exchange 2013 VoIP Support and Setup
Microsoft Exchange Server 2013 includes significant improvements to the capabilities of its predecessor Exchange 2010 and delivers powerful new features plus a redesigned architecture. These enhancements affect vital IT areas like manageability, availability, security, cost of ownership, teamwork, scalability, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consultants can help you understand the potential advantages of migrating to Exchange 2013, create a cost-effective test and rollout plan, and educate your IT team to maintain your Microsoft Exchange 2013 environment. Progent also offers affordable online consulting and management for Microsoft Exchange 2013.
Consulting Services Project Management Test Lab
application Testing Lab Consultant Services
Progent's Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center is available for testing line-of-business applications, creating efficient migration procedures, evaluating and optimizing performance, designing or verifying disaster recovery strategies, mitigating compatibility problems, and building training systems for the latest technologies. For Progent customers who lack adequate in-house resources to configure effective pilot environments, Progent's Test and Training Lab cuts capital outlay and engineering risk and helps keep critical IT initiatives on schedule.
Automatic Fail-over Online Support Services
Consulting Fault Tolerant Internet Connections
Progent's Cisco-authorized network engineers can help you build an economical, high availability Internet connection architecture that can achieve non-stop Internet connectivity via a wide array of fault tolerant Internet network technologies including fault tolerant BGP, automatic fail-over, and redundant ISPs. Progent can provide CCIE engineers to show you how to utilize the most current technology for high availability Internet connectivity to create a cost-effective, fully redundant Internet network with automatic failover and other capabilities to deliver non-stop Internet availability.
Specialist Solaris
Solaris Specialists
Progent's Sun Solaris platform consulting experts offer small companies and developers support for managing and maintaining Sun Solaris systems that coexist with Microsoft-powered technology. Progent can give your organization contact with Solaris experts, support professionals premier by Microsoft and Cisco, and security experts with CISA certification. This broad array of experience offers you an easy single consulting firm to show you how to create and manage a protected and reliable mixed-platform network and communications environment that allows Solaris and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or major Linux variations including RedHat Linux, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.
Progent Management Small Business Network Consulting Firms
Progent's Management Team Small Business Computer Consulting Group
Progent's management team consists of seasoned professionals with years of experience providing computer consulting services, technical support, and strategic IT planning to organizations ranging from startups to Fortune 500 companies. Great service requires great people, and Progent stands out by having put together a management staff able to provide customers with the best service value in the industry.
Windows Server 2019 Live Migration Online Consulting
Top Quality Windows Server 2019 Kubernetes Containers Information Technology Consulting
Progent's Microsoft-certified Windows Server 2019 consultants can help your company to plan and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 delivers significant improvements in scale, performance, ease of management, virtualization, security and compliance, hybrid on-prem plus cloud deployments, availability, and container support.
Network Consulting SharePoint Server 2019
Support SharePoint Server 2016
Progent's Microsoft-authorized consultants can show you how to evaluate the economic case for deploying Microsoft SharePoint Server 2007, consult with you on the appropriate version of SharePoint Server for your application, provide configuration and integration expertise, help you to install Microsoft SQL Server as a back-end DBM, improve your network integrity, integrate your off-the-shelf and custom application software to work with SharePoint Portal Server 2007, develop a comprehensive security plan that encompasses portal solutions, and deliver maintenance and Help Desk support.
Consultant virtual application delivery
XenDesktop Integration Services
For Windows desktop virtualization, Progent offers the support of a Citrix-certified XenDesktop expert who can assist your company to plan a XenDesktop solution that improves the strategic value of your IT system; configure XenDesktop software with your physical and virtual servers, end-user computers, and peripherals; migrate your existing virtual desktop software to the latest versions of XenDesktop; and provide comprehensive online technical support. Progent can also train your IT staff to follow best practices to maintain XenDesktop efficiently.
Specialists 1800 ISR Router
Technology Consulting Services CRS Core Router
Cisco has designed a full array of routers including appliances designed to deliver the security, performance, and reliability required by organizations from small offices to worldwide enterprises and service providers. Cisco routers include support for redundancy, transparent failthrough, and backup power for improved fault tolerance and system uptime. Progent can show you how to choose and configure Cisco routers to build a reliable infrastructure for your network and to make it economical to expand as you add new users, open new offices, install new services, open your network to clients and partners, and manage a more mobile workforce. Progent offers help with a range of routers powered by the Cisco IOS platform, such as the Cisco 800 family of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 2900 G2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, CRS Carrier Routing System for the network core, as well as legacy 2500 and 2700 Routers.
VMware Private Cloud Consultants
After Hours Engineers VMware vRealize Orchestrator vRO
Progent can provide the support of a certified VMware VCDX consultant to help your organization design, deploy, manage and repair VMware vSphere and vCloud-based virtualization solution for on-premises datacenters, private and public clouds, or hybrid cloud deployments. Progent can provide advanced expertise for deploying and integrating VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent offers in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that provide high availability, fault tolerance, and application mobility.
Top Ranked WSUS Services
WSUS Specialist
Microsoft Windows Server Update Services enables IT managers to deploy and monitor the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft SUS, network support personnel can completely and easily manage the installation of patches that are published via Microsoft Update to servers and desktops in a company. Progent can assist you with technical details of the initial setup of Microsoft WSUS such as planning the Microsoft WSUS deployment, configuring client's computers, establishing the Group Policy settings, and ensuring your Microsoft Windows Server Update Services GPO is associated with an Active Directory container appropriate for your network environment.
Azure cloud migration Development Firm
Development Firm Azure cloud migration
Progent can help businesses of any size to migrate any part of their network infrastructure to the Microsoft Azure cloud. This can streamline network management and reduce hardware expense. Azure offers a comprehensive library of cloud services and Progent can help you to understand the advantages and restrictions of different cloud networking architectures supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and local apps and resources and make sure you sidestep the typical errors small organizations make when migrating to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also help you to prepare firewalls and VPN tunnels and also to integrate Apple iOS devices and Android handhelds.
24/7/365 Microsoft Exchange Server 2010 Upgrade Specialists
Microsoft Exchange Server Upgrade Engineers
Progent offers expert help for every phase of your Microsoft Exchange Server 2010 migration with services that include end-to-end project management services, site analysis, project design and documentation, specification of new software licenses and hardware needed, suggested vendor sourcing, pilot verification at customer location or at Progent's test facility, setting up temporary coexistence of Microsoft Exchange 2010 and Exchange Server 2003 or 2007, implementation of the solution, decommissioning the old servers, and training for customer's support group and end users.
24 Hour SonicWall NSA 9250 Firewall Firewall Support
Remote SonicWall NSA 9650 Firewall Protecting
Progent's certified SonicWall firewall experts can show you how to integrate, manage, and troubleshoot SonicWall firewall appliances including the newer SonicWall TZ, NSa and NSsp families of firewalls and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified cybersecurity consultants can show you how to incorporate SonicWall security gateways into an end-to-end security plan and design security into your business processes.
Microsoft Office SharePoint Server 2013 IT Services
SharePoint Server IT Consulting
Progent’s Microsoft-certified experts can provide businesses of all sizes consulting, technical support, and development expertise for SharePoint and SharePoint Online. SharePoint is an advanced platform that uses web-based technology for intelligently connecting people, groups and data. SharePoint provides a common location for your employees or customers to access, manage, distribute and manipulate useful data, documents, and software and to communicate with other people. Microsoft SharePoint allows quicker and more intelligent decisions, more efficient access across teams and more streamlined business processes. Windows SharePoint Services connect employees, clients, workgroups and projects with the knowledge they’ve created in a way that makes data convenient to locate, retrieve and apply. Progent's SharePoint consultants can help you to manage your current SharePoint environment or migrate to the current version of SharePoint.
24-Hour Professional Microsoft Azure hybrid cloud solutions
Hybrid cloud Services
Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that combine local resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Azure enterprise hybrid cloud planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has 20 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Troubleshooting Windows Server 2019 Windows Defender ATP
Windows Server 2019 Disaster Recovery Professionals
Progent's Microsoft-certified Windows Server 2019 experts can help your organization to design and implement a cost-effective migration to Windows Server 2019 using your current deployment architecture or a cloud-hosted or hybrid model. Windows Server 2019 delivers significant enhancements in scale, speed, ease of management, virtualization, security and compliance, hybrid local/cloud deployments, availability, and container support.
Security Firms Juniper Junos os
Juniper Junos os Auditor
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
After Hours Dynamics GP eConnect Consultants
Dynamics GP Modifier Consultant
Progent's seasoned solution designers and programmers can help your company to create customizations to Microsoft Dynamics GP/Great Plains that support the unique requirement of your business without losing the benefits of Windows integration. Progent can also offer help with a variety of development technologies that can be used to create integrations with Microsoft GP/Great Plains. These tools include Dexterity, Modifier with VBA, Visual Studio Tools for Dynamics, Extender, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.
After Hours SharePoint 2016 Federated Search Support
SharePoint 2016 Authentication Troubleshooting
Progent's Microsoft-certified consultants offer economical online and onsite consulting expertise, application development, and technical support support for organizations of any size who want to upgrade to SharePoint 2016 or SharePoint Online from prior versions of SharePoint.
Microsoft Teams Migration from Lync Technology Professional
Teams Engineer
Progent can assist your organization to design an upgrade to Teams from Skype for Business Online or Lync Server and configure, manage, and troubleshoot a cloud or hybrid implementation of Teams. Progent can help you to integrate Teams with Microsoft 365 apps, Exchange, SharePoint Online, and your phone system.
Mac Network Security Specialist
macOS Disaster Recovery Consulting
Progent's CISM-certified security staff can help you protect your Mac network through professional support offerings including running security audits, clean up after virus and worm attacks, setting up firewalls, integrating safe off-site and mobile connectivity, deploying monitoring software for defense against viruses, spam, and malware, and creating a comprehensive security strategy appropriate for the specific goals of your business network.
Emergency Windows Server 2016 Business Continuity Computer Engineer
Windows Server 2016 Hybrid Information Technology Consulting
Progent's Microsoft-certified IT experts can provide Windows Server 2016 migration consulting services to help businesses of all sizes to plan and carry out an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can help your company to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to benefit from the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
24x7 VMware vSphere Integration Online Support Services
VMware vRealize Automation vRA Consult
Progent can provide the assistance of a certified VMware VCDX expert to help you plan, configure, administer and repair VMware vSphere and vCloud-powered virtualization ecosystem for on-premises networks, cloud environments, or hybrid deployments. Progent can provide world-class expertise for deploying and integrating VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery and business continuity. Progent has extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that deliver maximum uptime, fault tolerance, and disaster recovery.
Immediate Private Cloud Solutions Consultants
Technology Professional Private Cloud Solutions
Progent's ProSight Virtual hosting services offer small businesses a variety of benefits such as reduced capital costs, savings on operational costs, improved management focus, enterprise-class protection, enhanced fault tolerance, and business continuity.
ProSight Private Cloud Hosting Services Consultant
ProSight Private Cloud Services Consulting Services
Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small or mid-size company's servers in a solution that gives the maximum level of dependability and expandability and is in addition easy to transfer to any data center. ProSight Virtual Hosting services are built on proven virtualization technologies that enable small businesses with mixed- platform IT systems to save significantly on the costs of capital equipment, system maintenance, and network management while benefiting from enterprise-class reliability and an unmatched level of vendor flexibility.
