Manhattan Beach Consulting Services for Network Support Providers
Temporary Support Team Help
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in Manhattan Beach
Progent’s consulting support for IT service organizations in Manhattan Beach California enables you to provide your clients Progent's consulting and Help Desk support using your own branding as a transparent augmentation of your regular IT support team. These services can ease the way for you to add to your revenue, fill out your service offerings, create happy customers, and improve your profits.
Progent’s nationwide team of network experts, desktop support technicians, network administrators, and data security consultants have worked as seamless extensions to the support groups of some of the world’s largest IT service businesses. Progent’s breadth and depth of technical knowledge enables you to add to the capabilities of your IT service practice, and Progent’s transparency lets you promote and preserve your branding.
Progent is an IT support company with 20 years of experience providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network experts of any private IT services company in the world. Progent has provided online technical support and consulting to customers in every state in the country. (Refer to recommendations from Progent's clients.)
Reselling Progent's Services Under Your Branding
Progent's consulting program for network service firms features seamless resale to your customers of world-class IT services. Progent invoices you exclusively and performs under your direction to provide your clients support services under your brand. Also, Progent offers an affordable Off-hours Support Service for clients who need access to 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing is the enabling technology behind an efficient Help Desk. But enterprise-grade ticketing systems are not only costly to license and staff, but a hassle to configure and manage. Small or niche IT service providers seldom have the required resources. Progent's Service Desk and ticketing program gives IT support firms a practical way to retain their company branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing solution for IT support companies takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The features offered with Progent's Help Desk and ticketing services enable you to expand your physical and virtual support workload, the range of technical issues your company can take on, the number of {geographies you can serve, and your hours of availability.
Key features of Progent's Help Desk and ticketing solution for IT service firms include:
- Progent's remote desktop service team delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal business hours.
- Normal service times are from 5am to 7pm Pacific Standard Time, five days per week.
- Extended hours support is available at additional cost.
- Optional onsite support in major metros is available throughout the country at extra cost.
- You retain full control of your customers and invoicing.
- Your customers enter service requests by means of your custom branded Internet portal, a toll-free phone number, or by directing a message to your designated email address.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated remotely while they are active.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service firms allows you to become a sole point of contact for virtually all technical guidance and troubleshooting your customers may need. You can build your team and strategic IT skills at your own pace without being forced to turn down new business due to a gap in in-house expertise or a shortage of personnel.
Important features of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent acts as a seamless extension of your internal support team, responding to your direction, and invoices you instead of your client.
- By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
- Extensive Service Reporting: Progent uses an advanced reporting platform to ensure that all IT services performed are fully documented. This allows support group to shift account assignments to in-house personnel when you have enough staff and relevant technical skills.
- Safely Grow Your IT Support Practice: You can easily and affordably take on more opportunities outside your main fields of expertise and open additional territories without assuming the risks involved with expanding your head count too quickly.
- Strengthen Your Name: You can solidify your positioning as a comprehensive network support firm by offering more solutions to more clients under your own company name.
- Add to Your Services Portfolio: Progent can provide top-tier expertise in a broad array of technologies and can be a dependable resource for expanding your IT support business.
- Fast Escalation: With a large team of senior consultants available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
- Keep Your Clients Happy: Satisfied customers keep coming back. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for help from your competitors.
- Online Support Experts: For two decades, Progent has provided online IT support ranging from Call Center services to advanced consulting. Efficient online support saves money and produces quick results.
- Advanced Industry Certifications: Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold top certifications including CISSP, CISA, and GIAC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for Manhattan Beach, California Businesses
Progent's seasoned roster of certified consultants and technical experts offers Manhattan Beach, California businesses a broad array of online consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service providers include:
- Exchange 2019 Consulting
- Exchange 2016 Integration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 10 Migration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Consulting
- AD Design
- Office/Microsoft 365 Integration
- Dynamics GP Expertise
- Microsoft Azure, Amazon AWS, Google Cloud
- Remote Network Troubleshooting
- Work from Home Support Services
- Cisco Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Configuration
- Security and Compliance Expertise
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Outsourcing
- Desktop Support Services
- Colocation Center Solutions
- System Center Operations Manager Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Programming
- Virtualization Management
- Windows Hyper-V Integration
- VMware vSphere Configuration
- Citrix XenApp and XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Support
- iPhone and Android Management
- Apple iPhone Integration
- Android Phone Support
- Ransomware Defense
- Data Backup/Restore Solutions
- Cisco VoIP Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi AP Configuration
- Wi-Fi Site Assessments
Find Out More About Progent's Consulting Support for IT Service Providers in Manhattan Beach, California For more details about Progent's reseller program for network service organizations in Manhattan Beach, California, call 1-800-993-9400 or refer to Contact Progent.
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24x7 Microsoft Windows Server 2008 R2 Consult
After Hours Microsoft Windows 2008 R2 Computer Consulting
Progent's certified consultants can assist you you to calculate the benefits of Windows Server 2008 for your company, develop pilot systems and migration plans, integrate Windows Server 2008 with your IT environment and applications, train your support personnel how to use new management tools, and provide continuing consulting and technical support via affordable alternatives such as Help Desk Call Center support and remote technical support.
Barracuda Backup Restore Consultants
Support and Setup Barracuda Backup Cloud LiveBoot
Barracuda Backup is an affordable, subscription-based backup/restore service for small and medium-size organizations. A Barracuda Backup solution can incorporate a custom-designed physical appliance built by Barracuda or a software-based appliance with similar functionality but which uses your own storage hardware. Barracuda Backup safeguards vital business data generated locally, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad range of consulting support services to help your business to plan, configure, manage and troubleshoot a backup and disaster recovery system built on Barracuda Backup.
Services Documentation Support Outsourcing
Service Database On-site Support
Progent uses an enterprise-class support reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or small support firms who provide scant documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by each staff member to each customer. The discipline of detailing and archiving service records allows more efficient support and eliminates a slew of common problems such as when a support client is effectively held captive to a consultant who won’t release the keys to the kingdom.
Custom Microsoft Access Development Group
Accounting System Contract Development
For custom application creation, Progent can provide software design consultants to write line-of-business software in areas such as commercial transaction webs, web site design, Microsoft Business Solutions products such as Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent’s consultants can use Internet Information Services to create company-specific eCommerce applications powered by Microsoft ASP.NET. In addition, Progent offers expertise in a broad array of custom program development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers specialists in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.
Computer Consultant Microsoft Office SharePoint Server 2019
Microsoft SharePoint Server Consulting Services
Progent’s Microsoft-certified experts offer small and medium sized businesses computer consulting, support, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for efficiently connecting people, teams and information. SharePoint Portal Server provides a common spot for your workers or clients to access, organize, distribute and interact with relevant information, files, and applications and to communicate with other people. It allows faster and better decisions, more effective sharing across groups and more economical business practices. The main goal of SharePoint Server is to bring together, in a productive way, all of the diverse sources of knowledge accessible within and outside an organization. Windows SharePoint Services join employees, clients, teams and major tasks with the knowledge they’ve created in a manner that makes data convenient to find, download and apply.
Subcontractor Jobs VoIP handsets Consultant
Recruit Home Based Cisco Consultant Home Based Jobs
Progent's productive atmosphere will make you a better consultant by enhancing your technical knowledge and increasing the satisfaction of your customers. Progent delivers this promise by attracting the top professional experts for you to operate with, providing a state-of-the-art system architecture, running custom software tools to enable the highest quality of support, and by optimizing our business models for attracting and maintaining customers.
After Hours Online Cisco Certified CCIE Remote Support Services
Information Technology Outsourcing Companies Cisco CCIE Remote
Progent offers fast remote support from Cisco-certified CCIE networking experts. Progent's CCIE consultants can connect to your environment using advanced remote support utilities to provide fast and economical analysis and repair of critical network infrastructure problems.
Project Design Tuning Professional
Emergency Professional Enterprise Project Management
For advanced project management assistance, Progent can provide access to veteran IT experts with decades of background in technology management, application development, and business process engineering for organizations from Big 4 firms to dot-com startups to state government agencies. These proven IT managers offer project management skills to assist enterprise clients adhere to best practices to make sure development or deployment projects are successfully completed on time and within budget.
Top Quality SCVMM 2012 PowerShell Support Outsourcing
Microsoft Expert SCVMM Planning Integration
Progent's Microsoft-certified consultants can assist businesses of all sizes to follow leading practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage, and library resources; design, implement, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive reporting. Progent can assist your company to migrate from an earlier version of System Center Virtual Machine Manager or from a third-party management platform, and Progent can assist you to optimize and troubleshoot your existing SCVMM environment so you realize the highest possible return on investment.
Juniper SA Series SSL VPN Computer Security
Juniper SA700 SSL VPN Information systems Security Outsourcing
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Meraki MR34 Access Point Professionals
Meraki Access Point Security Technology Consulting
Progent's Meraki Wi-Fi access point consultants offer remote and onsite support services to assist organizations of any size to design, deploy, maintain, expand or repair Wi-Fi networks that include Cisco Meraki APs. Progent can assist your business to configure and support Meraki-based wireless networks for sites that range from a teleworker's home or a branch office to a large campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco products including Catalyst and Nexus switches, ASR routers and firewalls to create a seamless ecosystem that delivers the same connectivity, responsiveness, security, ease of management and uptime for wired and wireless clients irrespective of their mobility or device.
Professional UNIX, Windows
24-Hour Windows, UNIX, Solaris Support
Progent's UNIX platform consulting services provide small businesses and software developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of expertise provides you with a convenient one-stop consulting firm to show you how to build and maintain a secure and robust cross-platform connectivity and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with major variants of UNIX including Apple Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or major Linux platforms including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.
Exchange 2016 Mailbox migration Integration
Microsoft Exchange Server 2016 Migration Planning Online Consulting
Progent can assist you in all phases of your migration to Microsoft Exchange 2016 including designing HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2; moving mailboxes; Hyper-V design; specifying mass storage capacity required for your VMs, mailbox databases and logs; configuring hardware load balancing (HLB) for fault-tolerant CAS services; designing, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Remote Remote Monitoring and Reporting Remote Technical Support
Microsoft Operations Manager Support Outsourcing
Medium-size businesses can get all the advantages of Microsoft Operations Manager and have fast access to Progent’s Microsoft and Cisco Premier network consulting professionals. With Progent's economically priced IT support packages, mid-size organizations can select a simple co-sourcing package based on Operations Manager 2007 with network monitoring, proactive alerts, comprehensive reporting, Help Desk Call Center, and online troubleshooting. For companies with mission-critical applications who need non-stop networking, Progent can provide a comprehensive round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager to offer mid-size company networks enterprise-class availability, security and productivity.
Citrix VDI IT Consultants
virtual desktop delivery Consultant
Citrix offers a comprehensive family of products that deliver enterprise-grade manageability, expandability, and performance for server virtualization and for server-based delivery of virtual Windows desktops and applications. For delivering virtualized Windows desktops and applications, Citrix has developed XenDesktop and XenApp. For creating and managing virtual servers, Citrix offers Citrix XenServer and Essentials. Progent's Citrix-certified consultants can assist your company to evaluate the business advantages of Citrix technology and help you design, test, implement, troubleshoot, and support Citrix virtualization platforms.
SCCM and Windows Server IT Consulting
SCCM Central Administration Site Network Consultants
System Center Configuration Manager automates software deployment across multiple sites, centralizes security and compliance settings control, keeps track of network resources, guards against corporate data leakage, provides network health reporting, enables safe self service, and delivers a single point of control for managing multi-operating system networks based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud integration experts can assist businesses of any size with any facet of planning, installing, using and repairing a System Center Configuration Manager deployment for on-premises, cloud, or hybrid environments.
Linux Network Monitoring, Nagios and MRTG Professionals
MRTG Online Support Services
Nagios and MRTG are powerful, license-free monitoring tools that operate on Linux and can be deployed to monitor UNIX environments, Windows networks, or multi-platform situations in which Linux and MS Windows run side by side. Nagios allows network managers to monitor system services including SMTP, HTTP, SSH, and PING. MRTG allows you to track the traffic in and out of SNMP-enabled network devices including servers, routers, and switches. Progent's system monitoring engineers can assist you to utilize both these programs to streamline and repair your computer network.
IP Telephony Network Consulting
IT Consultant Voice Over IP
Progent's CCIE-certified networking experts can provide high-level support services for Cisco Unified Communications Manager (formerly CallManager). Progent can help you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.
Adaptive Security Device Manager Computer Consulting
Cisco ASA firewall VPN Technology Consulting
Progent's Cisco-premier CCIE network engineers can help you to manage your legacy PIX or ASA 5500 security appliances or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to design, deploy, tune, manage and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services
Class Mac Office PowerPoint
Mac Office Excel Instruction
Progent can provide onsite education customized for individuals who wish to expand their understanding of the macOS and OS X operating system, Apple Mac hardware, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual online training for macOS and Mac OS X applications.
Immediate Linux Network Monitoring, Nagios and MRTG Consultants
MRTG Computer Engineer
Network monitoring commonly involves observing a network’s resource usage to help uncover throughput backups or troubleshoot hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring utilities that work under Linux or UNIX and can be used to observe multi-OS networks where UNIX and Windows coexist. Progent's network support consultants can show you how to take advantage of both these programs to optimize and troubleshoot your network. Progent's UNIX support services offer small companies and programmers help with administering and supporting UNIX and Linux networks that work with Windows-based products.
Microsoft Exchange Upgrade Network Consultants
Microsoft Exchange 2000 Online Support Services
Progent is one of the most qualified network consulting companies for integrating e-mail solutions based on Exchange 2000 Server. Progent is skilled in helping small and mid-size companies get all the benefits of Microsoft Exchange Server 2000 under typical situations including upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 Server support.
