Manhattan Beach Consulting for Network Service Firms
Transparent Temporary IT Support Expansion
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Providers in Manhattan Beach
Progent's consulting services for network service firms in Manhattan Beach California enables your company to provide your clients Progent's consulting and Help Desk support using your own branding as a transparent supplement to your in-house network support team. This can help you grow your revenue, flesh out your service catalog, create happy clients, and increase your profits.
Progent's team of network experts, PC support technicians, network administrators, and cybersecurity consultants have acted as seamless adjuncts to the support staffs of some of the country's biggest IT service firms. Progent's range of expertise allows you to broaden the capabilities of your IT service practice, and Progent's close integration with your support team helps you elevate and protect your branding.
Progent is a network consulting company with 20 years of experience providing remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network engineers of any independent IT services firm in the world. Progent has delivered online technical assistance and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's clients.)
Reselling Progent's Services Under Your Own Brand
Progent's reseller program for network service providers features transparent resale to your customers of professional services. Progent invoices you exclusively and works under your direction to deliver your customers consulting and support services under your brand. Also, Progent offers a low-cost Off-hours Support Program for clients who need 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing is the enabling technology behind a successful Help Desk. But modern ticketing platforms are not only costly to license and staff, but also challenging to configure and maintain. Small or niche IT service providers do not have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT service organizations a practical way to keep their company branding while delivering their clients responsive desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing program for IT service organizations leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing program allow you to increase your physical and virtual support volume, the diversity of technical issues your company can take on, the number of locations you can serve, and your overall availability.
Important features of Progent's Help Desk and ticketing program for IT support companies include:
- Progent's remote desktop service group provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard business hours.
- Normal service hours are 5am to 7pm PST, five days per week.
- Extended support is offered at extra cost.
- Optional onsite service in larger metros is available throughout the US at additional cost.
- You keep complete control of your clients and billing.
- Your customers submit service requests through your branded Internet portal, a toll-free number, or by sending a message to your specified email address.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified online until they are closed.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting for Network Service Firms
Progent's consulting for network service organizations allows you to become a single point of contact for practically all technical guidance and troubleshooting your clients may need. You can build your staff and core in-house competencies at your own pace without having to say no to opportunities owing to a gap in expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent acts as a seamless supplement to your internal IT service team, under your management, and bills your firm rather than your client.
- By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
- Extensive Service Documentation: Progent utilizes an advanced service reporting system to ensure that all services delivered are fully described. This allows support group to shift account assignments to in-house consultants once you have enough people and appropriate skill sets.
- Safely Grow Your IT Support Business: You can easily and efficiently accept additional jobs outside your core fields of expertise and serve additional territories without exposure to the risks involved with expanding your head count too rapidly.
- Re-enforce Your Brand: You can solidify your positioning as a comprehensive IT support firm by delivering more services to more clients using your own brand.
- Flesh Out Your IT Support Portfolio: Progent can provide world-class support in a broad array of technologies and can be a dependable reservoir of skills for expanding your IT support operations.
- Fast Problem Escalation: Thanks to a sizable team of top-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
- Keep Your Customers Satisfied: Happy clients keep coming back. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek expertise from your competitors.
- Remote Support Professionals: For 20 years, Progent has provided remote IT support from Call Center services to high-level consulting. Efficient remote service saves money while delivering quick results.
- Advanced Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned top certifications including ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.
Progent's Practice Areas for Manhattan Beach, California Companies
Progent's nationwide roster of certified consultants and technical experts offers Manhattan Beach, California organizations a wide range of online consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Upgrade Support Services
- Windows 10 Configuration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Migration
- Active Directory and Azure Active Directory Integration
- Microsoft 365 Integration
- Microsoft Dynamics GP Consulting
- Azure, AWS, Google Cloud Platform
- Remote IT Troubleshooting
- Teleworker Integration
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Consultants
- Security and Compliance Consultants
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Integration
- Call Center Services
- Desktop Support Services
- Colo Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Programming
- Virtualization Automation
- Windows Hyper-V Configuration
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Expertise
- Smartphone Integration
- Apple iPhone Support
- Android Smartphone Support
- Ransomware Defense and Recovery
- Backup/Recovery Solutions
- Cisco IP Voice Technology and Video Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi AP Configuration
- Wi-Fi Site Surveys
Learn More About Progent's Reseller Support for IT Service Firms in Manhattan Beach, California For more information about Progent's consulting support for network service firms in Manhattan Beach, California, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Computer Consultants Windows 2019 Hyper-V
Microsoft Certified Expert Windows Server 2019 Online Technical Support
Progent's Windows Server 2019 disaster recovery/business continuity planning consultants can assist you to design a DR/BC solution built around Microsoft's cloud-tested Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Polycom OTX Telepresence Engineers
Consulting Services Radvision XT5000
Progent can provide the services of an accredited consultant with expertise deploying products from the major video conferencing/telepresence providers such as Cisco, Polycom, and LifeSize and can assist you to plan, install, expand, or maintain a telepresence environment that protects your investment and maximizes the strategic value of your information system. Progent can also provide the expertise of infrastructure consultants who can assist companies of all sizes to create and troubleshoot a network that delivers the speed, reliability, protection, and expandability you need to accommodate your telepresence environment.
Remote Troubleshooting Hornetsecurity Altaro VM Backup and VMware
Hornetsecurity Altaro VM Backup Deduplication Integration Services
Altaro VM Backup software offers small and mid-size organizations a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for local, remote, multi-site, and cloud-hosted architectures and also supports low-cost backup to Microsoft Azure Block Blob storage. Headline capabilities include state-of-the-art Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection with backup intervals as low as five minutes for reducing your Recovery Point Objective (RPO), military-grade encryption, item-level recovery capability for individual files and emails, support for Windows Server CSV and vCenter for managing large-scale environments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up online virtual machines without downtime. Progent is a certified Altaro partner and can provide a broad array of consulting services to help you to design, deploy, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup.
Hyper-V Technology Professional
Hyper-V 3.0 Virtual Server Consult
Progent's Microsoft-certified professionals can assist you to analyze the potential advantages of Hyper-V-based server virtualization for your business, perform test installations to validate Hyper-V's operation with your production applications, assess your network architecture for optimal performance with virtual server technology, assist you in migrating to Windows Server 2008 and setting up Hyper-V, train your IT staff to track and administer Hyper-V, offer expert consulting support for enhancing the security of your virtual servers, design and validate disaster recovery procedures that optimize system availability, and provide continuing consulting and maintenance including low-cost remote repair and comprehensive Help Desk outsourcing.
Firewall Audit NetScreen
Consulting NetScreen
Progent's Juniper Networks-authorized NetScreen consultants can help your company to configure and optimize NetScreen 5200 and 5400 routers, migrate from previous NetScreen devices to more current Juniper products, and repair network infrastructure issues in Juniper-only or mixed-technology environments.
Catalyst 3650 Switch Online Support
Catalyst 3650 Switch Consultant Services
Progent's Cisco-certified CCIE experts can help organization to configure, manage, upgrade, tune and troubleshoot Cisco Catalyst switches. Progent can also help you to enhance the security of Catalyst switches and move efficiently from legacy appliances to current devices.
Citrix StorageLink Site Recovery Professional
Services Citrix for Hyper-V
Progent's Citrix-certified consultants can help your organization to evaluate the strategic benefits of the available editions of Essentials for Hyper-V, help you to use Citrix administration utilities in your Hyper-V network, and show you how you can deploy Citrix Essentials for Hyper-V to enhance the performance, uptime, flexibility, and recoverability of your virtualized environment while lowering the cost of equipment and support and streamlining management processes.
Technical Support SCCM 2012 Intune Integration
24-Hour System Center 2012 Configuration Manager Integration Support
Progent can assist you to plan for, implement, and administer System Center 2012 R2 Configuration Manager. Progent can help you to upgrade efficiently to Configuration Manager 2012 from a legacy device management platform or help you to enhance your current SCCM 2012 environment to accommodate your evolving IT needs. Also, Progent can assist you to build a software foundation that fully supports SCCM by providing advanced consulting support for associated Microsoft technologies including ADDS, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).
Telecommuter Cloud Integration Technical Consultant
Work at Home Cloud Integration Support
Progent can assist small and mid-size organizations to provision their offsite employees with reliable integration with cloud services.
Urgent Windows, UNIX, Solaris Online Consulting
Windows and UNIX Consultant Services
If your office network mixes UNIX, Linux or Sun Solaris platforms with Windows, Progent can show you how to incorporate your IT resources into a cohesive environment that allows all your operating systems to coexist for easy administration, transparent dataflow, high availability, superior throughput, and strong protection. Progent's UNIX and Windows coexistence support offerings feature IT architecture configuration and support, consulting for Windows services for UNIX, online server monitoring and management, online technical support and repair, on-site technical support, and Contact Center support.
MS SQL Cybersecurity Companies
MS SQL Consulting
Microsoft SQL Server 2005 delivers powerful, standardized tools to IT professionals as well as to network users, lessening the complexity of designing, integrating, administering, and using company information and analytical programs in environments ranging from handheld devices to enterprise information networks. The complexity and integration demands of Microsoft SQL Server 2005 require an IT consulting firm with real-world expertise and broad knowledge in planning and building data-driven, comprehensive business technology solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft technology, assures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
Immediate Help and Support Anti-Virus
Design and Installation Postini
Email Guard by Postini provides constantly updated spam and virus blocking, data filtering, and protection from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini aggregator and support specialist. If your business is too small to qualify for a standard Postini license, you can still have the use of Postini's Perimeter Management technology through Progent's E-Mail Guard antispam and virus defense aggregation program. Progent's expert email security professionals can show you how to create an email security strategy that includes spam filtering and virus protection services and processes.
Top Cisco Firepower NGIPS Online Consulting
Cisco Firepower integration Support and Help
The current ASA 5500-X Family of firewalls with Firepower Services offer substantially more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-premier CCIE network consultants can help you to maintain your current PIX or ASA 5500 firewalls and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, deploy, tune, manage and debug firewall solutions based around ASA firewalls with Firepower Services.
Telecommuting Jobs Compensation for Cisco Engineers
Compensation for Cisco Consultant Careers
Progent's compensation model is built on contribution, so similar to working as an independent consultant, your earnings are directly driven by your generated revenue. Certain of our consultants focus on quality of life and choose to consult at an easy pace, using our flexible calendar to pursue individual pursuits like hiking, car racing, skiing, fishing, travel, or spending free time with family and acquaintances. Other consultants use the chance to earn major bucks through hard work and extended hours. Progent completely supports both ends of the spectrum and any point in between.
24/7/365 Ransomware Removal Specialists
Ransomware Defense Engineers
Progent offers expertise for security evaluation packages including Microsoft Baseline Security Analyzer for running a set of automatic system testing scans to uncover potential security problems. Progent has extensive knowledge of security auditing tools and can show you how to understand audit reports and respond effectively. Progent can help you design protection into your business operations, install scanning software, plan and implement a secure network environment, and recommend procedures to maximize the security of your network. Progent's security professionals are able to help you configure a firewall, design safe remote access to email and business applications, and install virtual private network. Progent's accredited security engineers can test the security of web-based applications and can provide comprehensive information security evaluations of company-wide security to validate your company's compliance with important international security standards including FISMA, PCI, and ISO 17799.
Network Consultant Microsoft ISA Server 2006
Internet Security and Acceleration Server 2006 Support Services
Secure Application Publishing with ISA Server 2006 provides more control over intranet resources while supporting enhanced productivity by making these resources available to authorized remote or mobile users. Internet Security and Acceleration Server helps protect business applications, services, and information throughout all network components with application-layer filtering and comprehensive publishing wizards. Progent's Microsoft-expert ISA Server consultants can show you how to design, install, set up, and maintain ISA Server 2006 on your network so your company benefits from a smart and economical balance of security, productivity, and speed.
Duo Identity Authentication Specialist
Zero Trust Security Specialist
Progent's Duo service plans incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Android, and other personal devices.
Network Consultant Work at Home Teleconferencing
Remote Workforce Video Conferencing IT Consulting
Progent can assist small and mid-size businesses to implement and debug teleconferencing platforms to allow their at-home workforce to communicate effectively with teammates and customers.
Immediate Consultant Microsoft ISA Server 2006
Internet Security and Acceleration Server 2006 Network Consulting
Internet Security and Acceleration Server 2006 is a multi-functional edge gateway that provides a fully integrated application layer firewall, virtual private network (VPN), proxy, and Web caching solution for securing the Internet-facing networks of any organization against a wide range of attacks. Progent's Microsoft ISA Server engineers can help you plan, rationalize, test, install, customize and support the Standard or Enterprise edition of ISA Server 2006 on your network.
Exchange 2019 Microsoft 365 Integration IT Consulting
Computer Consultants Exchange 2019
Progent can help your organization in any phase of your upgrade to Microsoft Exchange Server 2019 including deploying Windows Server 2019 Core for hosting Exchange; planning HA architecture for an on-premises, cloud-based or hybrid environment; moving mailboxes; designing and implementing Windows Hyper-V; setting up HLB; configuring DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint; preparing firewalls; integration with Microsoft 365 and configuring Outlook.
Top Network Support Small Office
Small Business Technical Support Group
Progent offers organizations of any size world-class network online or on-premises consulting for networks based on Microsoft Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier Certified network consultants also offer security consulting for businesses ranging from the small office to the global enterprise.
Professionals Hornetsecurity Altaro 365 Total Backup
Altaro 365 Total Backup Technical Support
Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage a deployment of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files residing within your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered laptops and desktops.
Altaro VM Backup Scheduling Integration Support
Altaro VM Backup Verification Online Support Services
Altaro VM Backup from Hornetsecurity offers small businesses a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, remote, distributed, and cloud-hosted environments and also enables low-cost cloud backup to Microsoft Azure Block Blob storage. Top features include state-of-the-art inline deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup intervals as little as five minutes for minimizing your exposure to data loss, advanced encryption, granular restore options for specific files and emails, extensive support for Windows Cluster Shared Volumes and vCenter for managing large-scale environments, and support for Microsoft VSS technology to back up online virtual machines with zero downtime. Progent is a certified Altaro partner and offers a wide range of consulting services to assist you to design, deploy, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup.
Network Engineer Telecommute Job
Freelance Network Consultants Careers
If you are an information technology engineer with technical support expertise, teaming with Progent and working for our clients will expand your skills via collaboration with Progent's staff of motivated, world-class consultants. Progent's commitment to offering IT expertise and technical help to small companies will offer you the chance to consult closely with business leaders and contribute significantly to the growth of exciting organizations. In addition, Our virtual office environment provides state-of-the-art tools for off-site support and wireless access to allow you to come up with speedy fixes when you troubleshoot mission-critical issues.
Microsoft Dynamics GP Remote Troubleshooting
Technical Support Services Dynamics GP 2013
Progent's Microsoft certified experts provide a range of consulting services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP is an accounting and business analysis platform based, like all Microsoft financial tools, on the scalable and familiar foundation of Windows technology. Microsoft Dynamics GP offers an affordable tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is easy to install and configure, and with its segmented design you are able to license only the capability you currently require, with the option to add clients and enlarge capabilities when necessary. Progent's Dynamics GP/Great Plains consulting engineers can show you how to install, configure and manage the latest release of Dynamics GP or upgrade efficiently from an earlier version.
Professionals ProSight Phishing Protection
Signature-matching Virus Protection Technology Professional
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools from SentinelOne to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the complete threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats.
Remote Troubleshooting Dynamics GP Crystal Reports
Dynamics GP Excel Reports Development Company
Dynamics GP/Great Plains accounting offers analysis and reporting features that let you track all business processes, sales and expenses, and market trends with built-in drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP/Great Plains reporting support expertise can enable you to create reports that let you analyze your business more completely, turning raw data into valuable business information. Progent is able to enhance your reporting and business analysis by offering Crystal Reports expertise, FRx support, and Microsoft Excel programming. In addition to delivering reporting consulting, Progent can supply Microsoft .NET support, Microsoft SQL Server expertise, and application design with VBasic, XML and other tools in order to offer specialized business software development and web commerce solutions that integrate seamlessly with Dynamics GP/Great Plains.
