Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Palo Alto
ProgentProgent's consulting services for network service firms in Palo Alto California allows your company to provide your clients Progent's consulting expertise and Help Desk support under your company's own branding as a transparent extension of your in-house IT support team. These services can help you grow your client base, flesh out your service offerings, create happy customers, and increase your bottom line.

Progent's roster of network infrastructure experts, PC support technicians, network administrators, and cybersecurity consultants have acted as seamless supplements to the support groups of some of the world's biggest IT support businesses. Progent's range of technical knowledge enables you to add to the scope of your IT service business, and Progent's transparency helps you promote and protect your branding.

Progent is a network consulting firm with two decades of experience providing online expertise to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent IT support company in the world. Progent has delivered online technical assistance and advanced consulting to customers in every state in the U.S. (Refer to testimonials from Progent's customers.)

Providing Progent's Support Services With Your Own Brand
Progent's consulting program for network service organizations offers seamless resale to your customers of world-class services. Progent bills your firm directly and performs under your direction to deliver your customers support services under your brand. In addition, Progent has a low-cost Off-hours Support Program for clients who need 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing systems are fundamental to a successful service desk. But modern ticketing platforms are not just costly to acquire and staff, but a hassle to configure and maintain. Smaller IT support providers rarely have the required budget or personnel. Progent's Call Center and ticketing program gives IT support firms an economical way to retain their company branding while providing their customers world-class desktop support services built around a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing solution for IT support companies leverages Progent's investments in highly scalable ticketing software, a remote desktop support team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing platform. The features offered with Progent's Call Center and ticketing solution enable your IT service firm to increase your support workload, the diversity of technologies your firm can take on, the number of locations you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT support organizations include:

  • Progent's remote desktop service team provides Level 1 end user help with 1-hour service level agreement to begin work during normal business hours.
  • Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is available at extra cost.
  • Optional onsite support in major metro areas is offered across the country at additional cost.
  • You have full control of your clients and billing.
  • Your clients submit requests by means of your custom branded Internet portal, a toll-free phone number, or by directing a request to your dedicated mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more details about Progent's Call Center and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for IT service organizations allows you to become a sole source for practically all IT expertise your customers may require. You can grow your team and strategic in-house competencies steadily without having to decline opportunities due to a gap in expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a transparent extension of your internal IT service team, responding to your management, and invoices you rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Extensive Documentation: Progent uses an advanced reporting system to ensure that all IT services delivered are fully documented. This makes it easy for your IT support organization to transfer service responsibilities to in-house personnel once you have sufficient people and relevant skill sets.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Business: You can easily and safely accept additional opportunities beyond your core fields of expertise and serve additional territories without exposure to the risks involved with increasing your head count too quickly.
  • Re-enforce Your Name: You can improve your positioning as a comprehensive IT service firm by offering more services to more clients under your own company name.
  • Add to Your IT Support Catalog: Progent offers top-tier expertise in a wide array of technologies and can be a dependable resource for growing your IT service operations.
  • Fast Escalation: With a large roster of high-level consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
  • Keep Your Customers Happy: Happy clients keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for expertise outside the fold.
  • Remote Support Experts: For 20 years, Progent has provided online network support ranging from Call Center support to advanced consulting. Effective online service cuts costs while delivering quick solutions.
  • Major Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's industry certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Palo Alto, California Businesses
Progent's nationwide team of certified consultants and technical experts can provide Palo Alto, California businesses a wide range of remote technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for network service organizations include:

Find Out More About Progent's Consulting Support for IT Service Providers in Palo Alto, California
For additional details about Progent's reseller program for network service firms in Palo Alto, California, call 1-800-993-9400 or see Contact Progent.