Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Palo Alto
Progent's consulting services for network service firms in Palo Alto California enables you to offer your customers Progent's consulting and Help Desk Call Center support with your company's own branding as a transparent supplement to your in-house network support group. These services can ease the way for you to add to your revenue, flesh out your service catalog, create happy customers, and improve your profits.
Progent's team of network infrastructure engineers, desktop support technicians, IT administrators, and cybersecurity professionals have acted as seamless supplements to the support staffs of some of the country's largest IT service firms. Progent's range of expertise enables you to widen the capabilities of your IT service business, and Progent's close integration with your support team helps you strengthen and protect your company's brand.
Progent is a network consulting company with 20 years of background delivering online consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network experts of any private IT support company in the world. Progent has delivered remote IT assistance and consulting to customers in every state in the country. (Check out testimonials from Progent's customers.)
Using Progent's Support Services With Your Branding
Progent's consulting program for network service organizations features transparent resale to your customers of professional services. Progent invoices your firm directly and performs under your direction to provide your customers support services under your brand. In addition, Progent offers an affordable Off-hours Support Service for clients who require access to 24x7 support.
Help Desk and Ticketing Services for IT Service Firms
Ticketing is fundamental to an efficient Help Desk. But full-featured ticketing platforms are not just expensive to license and staff, but challenging to set up and maintain. Small or niche IT support providers seldom have the necessary budget or personnel. Progent's Service Desk and ticketing program gives IT service firms a practical way to retain their own branding while providing their customers world-class desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing program for IT service companies leverages Progent's investments in highly scalable ticketing software, an online desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing system. The standard and optional features offered with Progent's Call Center and ticketing program enable your IT service firm to expand your physical and virtual support volume, the range of technologies your business can handle, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Help Desk and ticketing solution for IT service organizations include:
Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service providers allows you to become a single point of contact for virtually all technical guidance and troubleshooting your clients may need. You can build your team and core in-house competencies steadily without being forced to turn down opportunities due to a lack of in-house expertise or a shortage of personnel.
Key features of Progent's Reseller Program for IT Service Providers include:
Progent's Practice Areas for Palo Alto, California Companies
Progent's veteran roster of certified engineers can provide Palo Alto, California businesses a wide range of remote consulting and debugging services. Areas of expertise offered under Progent's reseller program for network service organizations include:
Find Out More About Progent's Consulting Support for Network Service Providers in Palo Alto, California To learn additional details about Progent's consulting program for network service organizations in Palo Alto, California, call 1-800-993-9400 or refer to Contact Progent.