Progent's Consulting, Help Desk, and Ticketing for Network Service Firms in Palo Alto
ProgentProgentís consulting services for IT service organizations in Palo Alto California enables your company to offer your clients Progent's consulting expertise and Help Desk Call Center support using your own branding as a transparent augmentation of your regular IT services team. This can ease the way for you to add to your revenue, fill out your service catalog, satisfy your clients, and improve your bottom line.

Progent's roster of network experts, desktop integration and troubleshooting technicians, network administrators, and data security professionals have acted as transparent adjuncts to the IT groups of some of the country's biggest IT service businesses. Progentís range of technical knowledge enables you to broaden the scope of your IT service practice, and Progentís close integration with your support team helps you strengthen and protect your branding.

Progent is an IT consulting company with 20 years of background delivering online expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any private IT support firm in the world. Progent has provided online technical assistance and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's clients.)

Using Progent's Services With Your Branding
Progent's consulting program for network service firms features seamless resale to your clients of world-class IT services. Progent bills you directly and performs under your instructions to deliver your clients support services under your branding. In addition, Progent has an affordable Extended Hours Support Service for clients who require access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing systems are the heart of an efficient IT Call Center. But modern ticketing systems are not only costly to acquire and staff, but also difficult to configure and manage. Smaller IT support firms rarely have the required resources. Progent's Help Desk and ticketing program offers IT service organizations a practical way to keep their own branding while delivering their customers responsive desktop support services built around a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing solution for IT support organizations leverages Progent's investments in advanced ticketing software, a remote desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing platform. The features available with Progent's Help Desk and ticketing solution allow you to increase your physical and virtual support workload, the diversity of technologies your firm can take on, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT service firms include:

  • Progent's online desktop service staff provides Level 1 end user assistance with 1-hour SLA to commence work during standard business hours.
  • Normal support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises support in major metro areas is offered throughout the US at additional cost.
  • You retain complete control of your customers and invoicing.
  • Your clients submit service requests using your custom branded Internet portal, a toll-free number, or by directing an email to your assigned mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional information on Progent's Call Center and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for IT service organizations allows you to become a single source for virtually all technical expertise your clients may need. You can grow your staff and strategic in-house competencies steadily without being forced to decline new business due to a gap in expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a seamless supplement to your in-house IT service group, responding to your direction, and invoices your firm rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
  • Detailed Service Documentation: Progent utilizes an advanced service reporting platform to ensure that all services performed are thoroughly described. This allows you to shift service responsibilities to internal consultants once you have enough people and relevant technical skills.
Top advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Business: You can quickly and affordably take on additional opportunities beyond your core areas of excellence and serve new geographies without the risks associated with expanding your full-time staff too rapidly.
  • Re-enforce Your Brand: You can improve your mind share as a comprehensive network service firm by delivering more services to more clients under your own brand.
  • Flesh Out Your IT Support Catalog: Progent offers top-tier expertise in a broad range of IT disciplines and can be a reliable resource for growing your IT service operations.
  • Fast Problem Escalation: Thanks to a sizable roster of senior technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
  • Keep Your Customers Satisfied: Happy clients are loyal. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek help from your competitors.
  • Online Support Experts: For 20 years, Progent has delivered remote IT support from Call Center services to advanced consulting. Effective remote service cuts costs and produces quick results.
  • Advanced Certifications: Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISM, and CRISC. Find out more details about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Palo Alto, California Businesses
Progent's veteran roster of certified consultants offers Palo Alto, California businesses a wide array of remote consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for network service organizations include:

Find Out More About Progent's Reseller Program for IT Service Providers in Palo Alto, California
For additional information about Progent's reseller support for network service firms in Palo Alto, California, call 1-800-993-9400 or visit Contact Progent.