Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Palo Alto
ProgentProgent's consulting services for network service firms in Palo Alto California enables you to offer your customers Progent's consulting and Help Desk Call Center support with your company's own branding as a transparent supplement to your in-house network support group. These services can ease the way for you to add to your revenue, flesh out your service catalog, create happy customers, and improve your profits.

Progent's team of network infrastructure engineers, desktop support technicians, IT administrators, and cybersecurity professionals have acted as seamless supplements to the support staffs of some of the country's largest IT service firms. Progent's range of expertise enables you to widen the capabilities of your IT service business, and Progent's close integration with your support team helps you strengthen and protect your company's brand.

Progent is a network consulting company with 20 years of background delivering online consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network experts of any private IT support company in the world. Progent has delivered remote IT assistance and consulting to customers in every state in the country. (Check out testimonials from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's consulting program for network service organizations features transparent resale to your customers of professional services. Progent invoices your firm directly and performs under your direction to provide your customers support services under your brand. In addition, Progent offers an affordable Off-hours Support Service for clients who require access to 24x7 support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing is fundamental to an efficient Help Desk. But full-featured ticketing platforms are not just expensive to license and staff, but challenging to set up and maintain. Small or niche IT support providers seldom have the necessary budget or personnel. Progent's Service Desk and ticketing program gives IT service firms a practical way to retain their own branding while providing their customers world-class desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing program for IT service companies leverages Progent's investments in highly scalable ticketing software, an online desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing system. The standard and optional features offered with Progent's Call Center and ticketing program enable your IT service firm to expand your physical and virtual support volume, the range of technologies your business can handle, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop service staff provides Level 1 end user help with 1-hour SLA to begin work during standard business hours.
  • Normal support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in larger metro areas is offered throughout the US at extra cost.
  • You keep complete control of your customers and billing.
  • Your customers submit service requests using your custom branded web portal, an 800 phone number, or by sending an email to your designated email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional information on Progent's Call Center and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service providers allows you to become a single point of contact for virtually all technical guidance and troubleshooting your clients may need. You can build your team and core in-house competencies steadily without being forced to turn down opportunities due to a lack of in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent extension of your internal support group, responding to your direction, and bills your firm instead of your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize costs.
  • Extensive Reporting: Progent uses an advanced service documentation system to ensure that all services delivered are thoroughly documented. This makes it easy for your IT support organization to transfer service responsibilities to internal personnel once you have enough people and appropriate technical skills.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Business: You can easily and efficiently take on additional jobs beyond your main fields of excellence and open new territories without assuming the risks involved with increasing your head count too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a full-spectrum network service firm by offering more solutions to more customers using your own brand.
  • Add to Your IT Support Catalog: Progent offers top-tier support in a broad array of technologies and can act as a dependable reservoir of skills for expanding your IT service business.
  • Rapid Escalation: Thanks to a large team of high-level IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Keep Your Customers Satisfied: Happy clients are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek help outside the fold.
  • Remote Support Professionals: For 20 years, Progent has provided remote IT support ranging from Help Desk services to advanced consulting. Efficient remote support cuts costs while delivering fast results.
  • Top Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Palo Alto, California Companies
Progent's veteran roster of certified engineers can provide Palo Alto, California businesses a wide range of remote consulting and debugging services. Areas of expertise offered under Progent's reseller program for network service organizations include:

Find Out More About Progent's Consulting Support for Network Service Providers in Palo Alto, California
To learn additional details about Progent's consulting program for network service organizations in Palo Alto, California, call 1-800-993-9400 or refer to Contact Progent.