Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Palo Alto
ProgentProgentís consulting support for network service firms in Palo Alto California allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support using your company's brand as a seamless augmentation of your in-house network support group. This can put you on the fast track to add to your revenue, fill out your service offerings, satisfy your clients, and improve your profits.

Progent's roster of network experts, desktop integration and troubleshooting specialists, network administrators, and cybersecurity professionals have worked as transparent extensions to the IT staffs of some of the country's largest IT service firms. Progentís breadth and depth of technical knowledge allows you to broaden the capabilities of your IT support business, and Progentís transparency helps you strengthen and protect your branding.

Progent is an IT consulting firm with two decades of background providing online expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any private computer support firm in the world. Progent has provided online technical support and advanced consulting to clients in every state in the country. (See testimonials from Progent's customers.)

Using Progent's Services Under Your Branding
Progent's reseller program for IT service organizations offers transparent resale to your customers of world-class services. Progent invoices you exclusively and works under your direction to provide your clients support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for customers who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is fundamental to a successful Help Desk. But enterprise-grade ticketing systems are not just expensive to acquire and staff, but a hassle to configure and manage. Small or niche IT service companies do not have the required resources. Progent's Call Center and ticketing solution gives IT service organizations a practical way to retain their custom branding while providing their customers responsive desktop support backed by a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing program for IT support firms leverages Progent's investments in advanced ticketing software, an online desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing solution allow you to increase your support workload, the diversity of technical issues your firm can handle, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT service companies include:

  • Progent's remote desktop support team delivers Level 1 end user help with 1-hour service level agreement to commence work during standard business hours.
  • Standard support hours are from 5am to 7pm PST, five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in major metros is offered throughout the US at additional cost.
  • You retain complete control of your customers and billing.
  • Your customers submit incident reports by means of your own branded Internet portal, a toll-free number, or by directing a message to your specified mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more information on Progent's Service Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting for network service organizations allows you to act as a sole point of contact for virtually all technical expertise your customers may require. You can grow your staff and core IT skills at your own pace without having to turn down new business owing to a lack of in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a transparent supplement to your internal support group, responding to your direction, and invoices you instead of your customer.
  • Granular Billing: Progent bills on a per-minute basis to minimize expenses.
  • Extensive Service Reporting: Progent uses an advanced service documentation platform to make sure all IT services performed are thoroughly described. This enables support group to transfer account assignments to in-house consultants once you have sufficient people and appropriate skill sets.
Top advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Business: You can quickly and safely take on more jobs beyond your core areas of expertise and serve additional territories without the risks involved with increasing your head count too rapidly.
  • Strengthen Your Brand: You can solidify your mind share as a comprehensive network service firm by delivering more services to more clients under your own company name.
  • Flesh Out Your Services Portfolio: Progent can provide top-tier support in a broad array of technologies and can be a dependable reservoir of skills for growing your IT support business.
  • Fast Problem Escalation: With a sizable roster of senior consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
  • Keep Your Clients Happy: Happy customers stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek expertise from other support firms.
  • Online Technical Support Experts: For 20 years, Progent has delivered remote network support ranging from Help Desk services to advanced consulting. Efficient remote support saves money and produces quick solutions.
  • Top Industry Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISM, and GIAC. Find out more about Progent's certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Palo Alto, California Companies
Progent's nationwide team of certified consultants offers Palo Alto, California businesses a broad range of online technical guidance and debugging services. Practice areas offered under Progent's reseller program for network service providers include:

Find Out More About Progent's Reseller Support for IT Service Providers in Palo Alto, California
For additional information about Progent's reseller support for network service organizations in Palo Alto, California, call 1-800-993-9400 or see Contact Progent.