Pittsburgh Expertise for IT Support Providers
Seamless Temporary Support Staff Assistance
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in Pittsburgh
Progent’s consulting services for network service organizations in Pittsburgh Pennsylvania enables you to provide your clients Progent's consulting and Help Desk Call Center support with your company's own branding as a transparent extension of your regular IT support team. These services can put you on the fast track to add to your revenue, flesh out your service catalog, satisfy your customers, and increase your profits.
Progent's team of network engineers, PC support specialists, IT admins, and data security consultants have acted as seamless expansions to the IT groups of some of the world’s biggest IT service businesses. Progent’s breadth and depth of expertise allows you to add to the scope of your IT service practice, and Progent’s close integration with your support team lets you strengthen and preserve your company's brand.
Progent is an IT support firm with two decades of background providing remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network experts of any private computer services firm in the world. Progent has delivered remote technical assistance and consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)
Using Progent's Support Services With Your Own Brand
Progent's reseller program for network service providers offers transparent resale to your customers of professional services. Progent bills your firm exclusively and performs under your direction to deliver your customers consulting and support services under your branding. In addition, Progent has a low-cost Off-hours Support Program for clients who need 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is the heart of an efficient Help Desk. But enterprise-grade ticketing systems are not just expensive to license and staff, but difficult to set up and manage. Smaller IT support providers seldom have the required financial or human resources. Progent's Service Desk and ticketing program offers IT support firms a practical way to keep their company branding while providing their clients world-class desktop support services backed by an advanced ticketing platform and supplemented by fast escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop services staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing system. The features available with Progent's Help Desk and ticketing services allow your IT service firm to increase your support volume, the diversity of technologies your company can take on, the locations you can service, and your overall availability.
Key features of Progent's Call Center and ticketing program for IT support organizations include:
- Progent's online desktop service staff delivers Level 1 end user support with 1-hour SLA to begin work during standard work hours.
- Normal support hours are 5am to 7pm PST, five days per week.
- Extended support is offered at additional cost.
- Optional onsite service in major metro areas is available throughout the US at extra cost.
- You retain full control of your customers and billing.
- Your clients enter requests using your branded web portal, an 800 phone number, or by sending an email to your specified email address.
- Every end user request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated online until they are closed.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service firms allows your support team to act as a sole point of contact for practically all technical guidance and troubleshooting your customers may require. You can grow your team and core in-house competencies steadily without having to turn down opportunities due to a lack of expertise or a shortage of personnel.
Important features of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent acts as a seamless extension of your in-house IT service group, under your management, and bills your firm rather than your client.
- By-the-Minute Billing: Progent charges by the minute to reign in costs.
- Detailed Service Reporting: Progent uses an advanced documentation system to make sure all services delivered are fully described. This allows support group to transfer account responsibilities to internal personnel when you have sufficient people and appropriate skill sets.
- Safely Grow Your Service Business: You can quickly and affordably take on more opportunities beyond your main fields of excellence and serve new geographies without exposure to the risks involved with expanding your full-time staff too rapidly.
- Re-enforce Your Name: You can solidify your positioning as a comprehensive IT support firm by offering more solutions to more clients using your own company name.
- Add to Your IT Support Catalog: Progent offers top-tier expertise in a broad array of technologies and can be a dependable resource for growing your IT support business.
- Rapid Escalation: With a sizable team of high-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
- Keep Your Clients Satisfied: Happy clients are loyal. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for expertise from your competitors.
- Remote Technical Support Experts: For 20 years, Progent has delivered online network support from Call Center support to advanced consulting. Efficient remote service saves money and produces fast results.
- Top Industry Certifications: Progent’s IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's industry certifications.
Progent's Areas of Expertise for Pittsburgh, Pennsylvania Businesses
Progent's nationwide team of certified consultants and technical experts offers Pittsburgh, Pennsylvania companies a broad array of online consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service organizations include:
- Exchange 2019 Consulting
- Microsoft Exchange 2016 Migration
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure Active Directory Integration
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP Reporting
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Online Network Support
- Work from Home Support Services
- Cisco Network Infrastructure
- Juniper Networks Technology
- Cisco Routers Troubleshooting
- Cybersecurity Consultants
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Integration
- Help Desk Outsourcing
- Desktop Tech Support
- Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Expertise
- Virtualization Automation
- Windows Hyper-V Planning
- VMware vSphere and vCenter Integration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Expertise
- Smartphone Integration
- Apple iPhone Integration
- Android Smartphone Integration
- Ransomware Defense
- Backup/Recovery Consulting
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi Access Point Setup
- Wi-Fi Site Assessments
Learn More About Progent's Consulting Support for Network Service Organizations in Pittsburgh, Pennsylvania To learn more information about Progent's reseller program for IT service organizations in Pittsburgh, Pennsylvania, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Check Point UTM-1 Edge Cybersecurity Contractor
Check Point Sandboxing Cybersecurity Team
Progent's Check Point firewall experts can show you how to design, integrate, and administer firewall environments built around Check Point Next Generation firewall appliances and Check Point's subscription-based SandBlast security services. Progent's consultants can also help you maintain older Check Point firewall models or migrate efficiently to Check Point's modern security gateways.
24-7 ProSight Enhanced Security Protection Engineer
ProSight ESP Ransomware Protection Technology Professional
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware.
Hyper-V 3.0 Virtual Technical Consultant
Microsoft Hyper-V 3.0 Server Consolidation Online Help
Widows Server 2012 R2 Hyper-V advances the power of server virtualization in important areas such as multitenancy, flexible infrastructure, cloud readiness, expandability and performance, and high availability. Progent's Microsoft-certified consulting experts can help your business to take advantage of Windows Server 2012 R2 Hyper-V to deploy and maintain virtual servers to reduce network costs and improve productivity.
Mac Office Excel Training Professional
Training Mac
Progent offers one-on-one education designed for individuals who wish to broaden their knowledge of the macOS and OS X platform, Apple Mac computers, or Mac office productivity software including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or one-on-one online training for Mac application software.
Wireless LAN Site Survey Remote Troubleshooting
Consultant Wi-Fi RF Coverage Maps
Progent's Wi-Fi site survey services assist you to design, deploy and debug a Wi-Fi network optimized for your environment, providing your business a WLAN that has the reception, speed, capacity, Quality of Service, data protection, and roaming ability your company requires. Wi-Fi site survey services from Progent include online predictive modeling for designing a wireless network and onsite survey services for confirming, tuning, and troubleshooting a functioning wireless LAN.
Online Consulting SCVMM 2012 XenServer
SCVMM 2012 Backup and Recovery Online Technical Support
Progent's Microsoft-certified consultants can assist organizations of all sizes to follow leading practices to set up SCVMM 2012 hosts and host groups, networking, storage, and libraries; design, deploy, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class reporting. Progent can help you to move from an older release of SCVMM or from a third-party management system, and Progent can help you to optimize and repair your current SCVMM 2012 environment so you realize maximum business value.
Top Microsoft Certified Microsoft ISA 2004 Server Remote Support Services
Remote Support Internet Security and Acceleration Server
Progent's Microsoft-certified ISA Server 2004 consultants have extensive experience with Internet Security and Acceleration Server developing ISA Server-based security solutions for IT networks with many offices, remote users, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants can assist your small business in designing and deploying a configuration of ISA Server 2000 or ISA 2004 Server that supports your information security requirements without adversely restricting your IT system productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other up-to-date editions of ISA Server.
Altaro Office 365 Backup Help and Support
Top Rated Altaro O365 OneDrive Backup Consulting
Progent is an Altaro partner and can plan and manage an implementation of Altaro O365 Backup to preserve your O365 user and group mailboxes, files stored on your organization's OneDrive Accounts and SharePoint Document Libraries, plus Teams Chats.
Consulting Services BlackBerry BES
BlackBerry Email Services
Progent can provide the support of RIM BlackBerry-premier experts who can assist small companies to design, administer, and troubleshoot BlackBerry technology economically and effectively, doing away with the need for an in-house BlackBerry specialist and reducing the cost and hassle of maintaining a mobile workgroup. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-premier consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This wide range of expertise, in conjunction with Progent's proven online service delivery model, provides small businesses an efficient option for integrating BlackBerry devices and software productively into their IT network.
Microsoft Certified Expert SQL Server Replication Consultancy
SQL Server Capacity Planning Development Group
SQL Server 2000 is a rich, web-aware database and data analysis solution that opens the door to the rapid creation of a new generation of enterprise-class applications that can provide your business a critical competitive advantage. Microsoft SQL Server 2000 provides core support for XML and the capability to query across the Internet and beyond the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server applications that are well integrated with other applications powered Microsoft's .NET environment.
Navision Help and Support
MRP Contract Programming
In addition to offering access to Microsoft Dynamics GP consultants, Progent can provide consultants experienced in Dynamics AX (Axapta), Dynamics NAV, Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent can provide software development, troubleshooting, administration help, migration support, and 1-on-1 or group webinar training classes customized to meet your particular requirements. Progent's consultants also can help you integrate and maintain a secure, robust server and communications foundation to support your ERP, MRP and accounting applications.
Online Consulting SCVMM 2016 and SCOM
Microsoft Certified Partner SCVMM 2016 and SQL Server Integration
Microsoft System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of IT infrastructure management products and is designed to offer a unified solution for configuring and administering virtualized datacenters across hybrid networks that can include private clouds and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consulting experts can help businesses of any size with any aspect of building, deploying, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, help you upgrade efficiently from older releases of Virtual Machine Manager, develop workflows for creating and deploying virtual machines and VM hosts, design high-availability scale-out clusters, integrate your datacenter resources with public clouds, configure virtual switches and load balancers, develop and debug PowerShell scripts, and assist you to assess the strategic business benefits of the latest technologies such as Storage Replica and Host Guardian Service. Progent's certified virtualization professionals can provide world-class Windows Hyper-V consulting and VMware ESXi support.
24-7 Integration Companies Amazon AWS hybrid cloud integration
Amazon AWS Machine Image Development Firm
Progent offers cost-effective remote support to assist businesses of any size to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon S3 for scalable cloud storage, and Glacier for low-cost archival storage. Progent can help you with every aspect of Amazon AWS integration including needs analysis, readiness evaluation, architectural design and review, pilot testing, configuration, administration, performance tuning, licensing management, disaster recovery solutions, and security. Progent offers advanced expertise with firewalls and VPN technology and can show you how to create cloud-based or hybrid cloud environments that efficiently incorporate Amazon AWS resources. Progent can provide as-needed expertise to help you to resolve complex technical issues or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS platform on time and on budget.
CRISC Certified Risk and Information Systems Control Systems Engineer Technology Professional
CRISC Certified Network Risk and Information Systems Control Architect Consultancy
Progent offers the services of a CRISC-certified risk management consultant to assist you to plan and implement an enterprise risk management (ERM) solution following best practices identified by CRISC and geared to align with your company's risk appetite, business objectives, and IT budget.
Services IoT sensors patch management
Urgent Endpoint patch management Engineers
Progent's managed services for patch management offer businesses of any size a versatile and affordable solution for evaluating, validating, scheduling, implementing, and tracking updates to your servers, peripherals {like printers and scanners, network appliances like switches and wireless APs, and Internet-of-Things devices such as alarms and health monitors.
Altaro VM Backup and vSphere Remote Consulting
Altaro VM Backup Planning IT Consultants
Altaro VM Backup provides small businesses a reliable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud-hosted architectures and also supports cost-effective cloud backup to Azure storage. Headline capabilities include industry-leading Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup intervals as low as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, granular restore capability for specific files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and vCenter for managing larger environments, and support for Microsoft VSS technology to back up live VMs with zero downtime. Progent is a certified Altaro partner and can provide a wide array of consulting services to help you to plan, deploy, manage and troubleshoot a backup/restore system powered by Altaro VM Backup software.
Microsoft SQL Server Technology Consulting Services
MS SQL Security Consulting
SQL Server 2000 is a complete, Web-enabled database and data analysis package that opens the door to the fast development of cutting-edge high-end applications that can provide your business a critical competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the ability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft integration, assures you success in designing, installing and administering Microsoft SQL Server solutions that are seamlessly integrated with other applications powered Microsoft's .NET platform.
Computer Consulting SQL Server 2017 Migration
Remote Consulting SQL Server 2017 Reporting Services
Progent's Microsoft-certified SQL Server 2017 consultants can help you to assess the business benefits of upgrading to SQL Server 2017 and can help your organization to design and implement a cost-effective migration of your current SQL Server environment to any deployment model including onsite, cloud-hosted, or hybrid. Progent's consultants offer remote or onsite support services ranging from on-demand design review or debugging to comprehensive project management and co-management to ensure your SQL Server 2017 initiative is carried out on schedule and on budget.
Microsoft Azure hybrid cloud integration Professionals
Hybrid cloud integration Engineers
Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine physical resources along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Azure hybrid cloud planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has two decades of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Building-to-building Wireless Computer Engineer
WiFi Technology Consulting
Progent's Wireless Consulting Services provide a fast, affordable option for businesses of any size to configure, manage and troubleshoot the latest wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to design and deploy appliances such as Cisco's Aironet and Meraki access points and wireless controllers. For mobile email and web-based business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Remote Access Online Troubleshooting
Cisco Virtual Private Network Help and Support
Cisco's security and offsite connection technology for small companies represent a complete line of easy-to-administer security products to help protect your wired and wireless network infrastructure. Cisco's VPN line includes routers, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's expert staff of consultants includes experienced engineers with Cisco CCIE and Cisco Certified Network Professional certifications who can help your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security solutions that align best with your business goals.
Dynamics GP Remote Support
Professionals Dynamics GP Great Plains Accounting
Progent’s Microsoft certified experts offer a range of consulting services for Dynamics GP. Dynamics GP/Great Plains is an accounting and ERP tool built, like all Microsoft accounting solutions, on the expandable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP offers an affordable tool for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is easy to deploy and configure, and with its modular approach you are able to purchase only the capability you currently need, with the ability to expand clients and enlarge functionality when necessary. Progent’s Microsoft Dynamics GP consulting experts can help you install, configure and manage the current version of Microsoft Dynamics GP or migrate smoothly from an older edition.
ProSight Email Data Leakage Prevention Professionals
Email Block Lists Specialist
Progent's ProSight Email Guard solution uses the technology of leading data security vendors to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of ProSight Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall.
SIEM Security Audit Services
Engineers Security Incident Response
Global Information Assurance Certification was established in 1999 to validate the knowledge of information technology security experts. GIAC accreditations are recognized by businesses and institutions all over the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants can provide expertise with all of the security capabilities covered within GIAC accreditation including evaluating network vulnerability, incident handling, intrusion detection, web application security and security information and event management (SIEM) solutions.
