Pittsburgh Expertise for IT Service Companies
Transparent Temporary Support Staff Help
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Providers in Pittsburgh
Progent’s consulting support for IT service organizations in Pittsburgh Pennsylvania enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support with your brand as a transparent extension of your in-house IT support group. This can help you grow your revenue, close gaps in your service offerings, satisfy your clients, and increase your bottom line.
Progent’s nationwide roster of network infrastructure experts, desktop support specialists, network admins, and cybersecurity consultants have acted as seamless supplements to the support groups of some of the world’s largest IT service businesses. Progent’s range of expertise enables you to broaden the scope of your IT service business, and Progent’s transparency lets you promote and preserve your company's brand.
Progent is an IT consulting firm with 20 years of background providing remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network engineers of any independent IT support company in the world. Progent has delivered online IT support and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)
Providing Progent's Services With Your Branding
Progent's reseller program for IT service firms offers transparent resale to your clients of world-class services. Progent bills you directly and works under your direction to deliver your customers consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Program for clients who need access to 24x7 technical support.
Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are the enabling technology behind an effective service desk. But modern ticketing platforms are not only costly to acquire and staff, but difficult to configure and manage. Smaller IT service providers seldom have the required resources. Progent's Service Desk and ticketing solution offers IT service firms a practical way to keep their company branding while delivering their clients responsive desktop support built around a best-of-breed ticketing system and reinforced by fast escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing solution for IT service firms takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The features available with Progent's Service Desk and ticketing program allow you to expand your physical and virtual support volume, the range of technologies your business can take on, the locations you can service, and your overall availability.
Important features of Progent's Help Desk and ticketing program for IT service firms include:
- Progent's online desktop support staff provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal business hours.
- Normal service hours are from 5am to 7pm Pacific Standard Time, five days per week.
- Extended hours support is offered at additional cost.
- Optional on-premises support in larger metro areas is offered throughout the country at extra cost.
- You have complete control of your customers and billing.
- Your customers submit requests using your branded web portal, an 800 phone number, or by sending an email to your dedicated mailbox.
- Every end user request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified online while they are active.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service firms allows your support team to become a single source for virtually all IT guidance and troubleshooting your clients may require. You can build your team and strategic IT skills at your own pace without having to turn down new business owing to a lack of expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service group, under your coordination, and bills you instead of your customer.
- By-the-Minute Billing: Progent bills by the minute to minimize expenses.
- Detailed Reporting: Progent utilizes an advanced documentation platform to make sure all services delivered are thoroughly documented. This makes it easy for support group to transfer service assignments to internal consultants when you have enough staff and appropriate skill sets.
- Safely Grow Your IT Support Business: You can easily and efficiently accept more jobs outside your core fields of expertise and open additional territories without exposure to the risks associated with expanding your full-time staff too quickly.
- Strengthen Your Name: You can improve your mind share as a comprehensive network service firm by offering more services to more customers using your own company name.
- Add to Your IT Support Portfolio: Progent offers top-tier support in a broad range of IT disciplines and can be a reliable reservoir of skills for expanding your IT support business.
- Fast Problem Escalation: With a sizable roster of senior IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
- Make Your Customers Satisfied: Satisfied clients stick. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek help from your competitors.
- Remote Technical Support Professionals: For 20 years, Progent has provided remote IT support from Call Center support to advanced consulting. Efficient remote service cuts costs and produces quick solutions.
- Advanced Industry Certifications: Progent’s engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's certifications.
Progent's Areas of Expertise for Pittsburgh, Pennsylvania Organizations
Progent's seasoned team of certified consultants offers Pittsburgh, Pennsylvania companies a broad array of remote consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service firms include:
- Exchange Server 2019 Consulting
- Exchange 2016 Migration
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Consulting
- AD Design
- Office/Microsoft 365 Integration
- Dynamics GP Expertise
- Azure, AWS, Google Cloud
- Online Network Technical Support
- Teleworker Support
- Cisco Network Infrastructure
- Juniper Infrastructure
- Cisco Routers Configuration
- Security and Compliance Consultants
- Business Continuity Preparedness
- Penetration Testing
- Firewall Setup
- Help Desk Outsourcing
- Desktop Support
- Data Center Solutions
- System Center Operations Manager Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Programming
- Virtual Server Management
- Hyper-V Setup
- VMware vSphere Configuration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Support
- iPhone and Android Management
- iPhone Integration
- Google Android Smartphone Support
- Ransomware Defense
- Backup/Restore Consulting
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business and Teams
- Wi-Fi Access Point Setup
- WiFi Site Assessments
Learn More About Progent's Reseller Program for IT Service Firms in Pittsburgh, Pennsylvania To learn additional details about Progent's reseller support for IT service firms in Pittsburgh, Pennsylvania, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
24-7 Axapta Information Technology Consulting
Development Group ERP
Progent can give you access to application developers who can customize your Microsoft Business Solutions ERP, MRP, and accounting system programs to match your unique company requirements. Progent’s Microsoft consultants offer expertise in Microsoft AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management Software. Progent also provides custom e-Commerce consulting services for safe, company-wide resource sharing as well as integration with CRM applications.
Cisco Prime Infrastructure Remote Troubleshooting
Aironet 1700 Access Point Technical Consultant
Progent's Cisco certified wireless networking experts offer economical remote and on-premises help for both end-of-life and modern 802.11ac Aironet Wi-Fi access points and Progent can help you to design and maintain Wi-Fi solutions that incorporate indoor and outdoor/ruggedized Aironet access points.
Online Visio Training Computer Consulting Company
Online Microsoft Publisher Training Consultancy Services Company
Progent's webinars provide small businesses the cost savings, simplicity, and versatility of virtual learning and the effective training methods of experienced teachers who use sophisticated collaboration software to reproduce live, participatory classes. Progent offers online training for key desktop software including components of Microsoft Office suite such as Office Excel, Word, Publisher, and Project: Microsoft Dynamics accounting and reporting solutions such as Microsoft Dynamics GP (Great Plains); plus additional popular desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.
IT Co-sourcing Whitepaper
White Paper IT Outsourcing Examples
Progent’s IT outsourcing packages offer budget-friendly network support for medium-size corporations. Whether it includes designing system infrastructure, setting up an internal Help Desk or outsourcing a one, deploying an updated e-mail platform, monitoring your system, or developing an on-line business application, outsourcing your IT engineering services can reduce expenses and minimize uncertainties, permitting IT service budgets to grow in a more linear and manageable fashion than is possible by amassing a large, all-purpose internal IT organization. Progent’s Outsourcing White Paper and datasheets tell you how Progent can enable you to build a secure and robust system foundation for your vital Windows-based applications including Windows Server 2008, Microsoft Exchange Server, and SQL Server 2008.
Email Link Protection Services
24/7 ProSight Email Denial of Service Protection Consulting
Progent's ProSight Email Guard uses the services and infrastructure of leading data security vendors to deliver web-based control and world-class security for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall.
MySQL Clustering Consultancy
Microsoft Access application programming Professionals
Progent’s expert programmers, database architects, and program managers can help enterprise clients to carry out development programs for Microsoft Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include fast access to veteran project managers for high-level planning and program co-ordination or Progent can help clients fill in expertise gaps by offering database designers and programmers experienced in developing line-of-business applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can help clients to incorporate SharePoint with additional data sources such as Microsoft SQL and Excel to create data-driven intranets and portal sites. Progent also can provide experience with multiple web development tools and can assist clients to create, enhance, repair, or migrate web applications to take advantage of the most current web technology.
Best Classes QuarkXPress
24 Hour QuarkXPress Instruction
Progent's Apple Mac experts can support the creative facets of Mac computing by providing consulting services and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a range of Apple Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special projects such as scanning or digitizing audio or video or setting up an audio/video post production studio.
Windows Server Update Services Services
Consultancy Windows Server Update Services
Microsoft Windows SUS allows information technology administrators to install and track the latest Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Windows Server Update Services, IT personnel can fully and effortlessly manage the installation of updates that are released via Microsoft Update to servers and desktops in an organization. Progent can assist you with complex details of the initial configuration of Microsoft Windows Server Update Services such as designing the Microsoft SUS deployment, setting up user's workstations, defining the Group Policy settings, and ensuring your Microsoft Windows Server Update Services GPO is associated with an Active Directory container that makes sense for your system environment.
24x7x365 Cisco Network Administration
Cisco Switch Security Consulting Services
Progent's Cisco certified network infrastructure experts have extensive experience assisting ISPs to design, deploy, manage, tune, and debug fault-tolerant, extensible network solutions suitable for public networks.
Linux Professionals
Computer Setup NetBSD
Progent's UNIX platform consulting services offer small companies and developers help with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of expertise provides you with a convenient single consulting firm to help you build and manage a secure and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat, SuSE Linux, Debian-GNU and Slackware.
Services Documentation Online Support
Consultant Service Reporting
Progent uses an enterprise-class support reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or small support organizations who provide minimal documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation sent by every staff member to each client. The practice of detailing and archiving service records results in more effective support and eliminates a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to release vital service information.
Virtual Call Desk Remote Support
Virtual Helpdesk Help and Support
Progent offers several basic kinds of Contact Center support including Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Help Desk Services, and Helpdesk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft experts offers your clients instant access to a dependable technical resource with years of experience delivering phone support and online repair for networks powered by Microsoft products. Progent's concentration is on earning the support Call Center a positive image as a key contributor to business productivity. Progent's goal is to fix and not merely record problems.
Shared Help Desk Ticketing Online Technical Support
Online Technical Support Extended Call Center
Progent’s Co-managed Help Desk service allows your business to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative support solution based on the top shared PSA tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
24/7 Small Business Computer Consulting Microsoft Office 2003
Microsoft Office System Small Business Network Consulting Firms
Progent’s IT outsourcing packages provide affordable computer consulting for small businesses. Whether it includes planning network infrastructure, creating an internal Help Desk or outsourcing a one, deploying an updated e-mail system, monitoring your network, or creating a web-based eCommerce solution, outsourcing your network engineering services can contain expenses and minimize uncertainties, permitting IT support expenses to grow in a more linear and controlled fashion than is possible by building up a bulky, all-purpose internal network support organization. Progent’s Outsourcing White Paper and datasheets tell you how Progent can enable you to create a secure and highly available network architecture for your vital business software based on Windows including Office XP, Microsoft Office 2003, and Office 2000.
Consultant Local Government Cisco
City Government Cisco Consult
Progent has a long background delivering a broad range of online network consulting and urgent troubleshooting services to local governments and school districts throughout the U.S. Progent is one of the industry’s pioneers in delivering advanced online network consulting and has delivered network support to clients in all 50 states. Online support saves travel expenses and solves issues more quickly than onsite service calls.
ProSight Email Guard Outbound Email Encryption Specialist
Professionals ProSight Email Security Gateway
Progent's ProSight Email Guard uses the services and infrastructure of top information security companies to provide web-based control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall.
Professional Exchange 2019 and Outlook
Microsoft Exchange 2019 Remote Troubleshooting
Progent can assist your organization in any facet of your upgrade to Microsoft Exchange Server 2019 including configuring Windows Server 2019 for hosting Exchange; planning high availability architecture for an on-premises, cloud-based or hybrid deployment; moving mailboxes; designing and implementing Hyper-V; configuring HLB; setting up Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft Office 365; and configuring Outlook clients.
Solaris Remote Troubleshooting
Integration Support Solaris
Progent's Solaris platform support services provide small companies and developers support for administering and maintaining Sun Solaris environments that run with Microsoft-based networks. Progent offers your organization contact with Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISA certification. This broad array of experience offers you an easy one-stop consulting firm to show you how to build and manage a protected and reliable cross-platform connectivity and communications environment that allows Sun Solaris and Microsoft interoperability by combining MS Windows with popular variants of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or leading Linux platforms including RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Top Remote Technical Support Microsoft LCS Server 2007
Setup and Support Live Communications Server
MS Communications Server delivers Instant Messaging and Real Presence as part of an extensible, world-class solution offering advanced protection, seamless integration with additional Microsoft software, an expandable, standards-based development environment, and support for regulatory requirements such as HIPAA, SOX, and GLB. Communications Server offers cost savings and improved business efficiencies, enhanced individual productivity, and better IP security. MS Communications Server 2007 has been replaced by Lync Server, which itself has been replaced by Skype for Business. Progent's certified unified communications experts offer online and onsite support and mediation help for your Office Communications Server 2007 deployment and can help your organization to evaluate the advantages of migrating to Microsoft's Skype for Business. Progent can also assist you to design and implement an efficient upgrade that will add business value to your information network
SonicWall NSA 9650 Firewall Security Consultant
SonicWall NSA 5650 Firewall Security Consultancies
Progent's certified SonicWall firewall experts can help you integrate, manage, and tune SonicWall firewall/VPN products including the newer SonicWall TZ and NSa Series of firewalls and the older SonicWall PRO 2040 products. Progent's CISSP and CISA-certified network security consultants can help you incorporate SonicWall security gateways into an end-to-end network protection solution and build security into your business processes.
Top Ranked Database Development Services
Database Programming Online Support
Progent's certified database consultants offer small and midsize businesses remote support for popular database platforms such as MS SQL Server, Oracle, MySQL, and Office Access. Services available from Progent include software installation and integration, database design and programming, administration support, synchronization strategies, storage management, performance tuning, migration, information security, backup and recovery options, troubleshooting, and training.
Amazon AWS instances Design
Amazon AWS Machine Image Programming Firm
Progent offers cost-effective online support to help businesses to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, system design, testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security.
Windows 2012 Failover Clustering Online Support Services
Largest Clustered Windows Server 2012 Specialists
Progent's Microsoft-certified failover clustering experts can help businesses to assess the advantages of deploying Microsoft Windows Server 2012 clustering to build an advanced high-availability/disaster recovery solution, assist you to design and deploy a Windows Server 2012 environment, deliver online and on-premises consulting expertise and technical support for clusters composed of physical servers or virtual machines, and show you how to automate the management of clustered servers.
Consulting ProSight Virtual Hosting
ProSight Private Cloud Hosting Services Services
Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small company's servers in a solution that gives the maximum level of availability and scalability and is in addition easy to migrate to any data center. ProSight Virtual Hosting services are based on proven virtualization technologies that allow small and midsize companies with multi- platform IT systems to economize dramatically on the expense of capital equipment, infrastructure support, and network management while achieving enterprise-class fault tolerance and an unmatched degree of vendor flexibility.
