Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Pittsburgh
ProgentProgent's consulting services for IT service organizations in Pittsburgh Pennsylvania enables your company to offer your customers Progent's consulting and Help Desk support using your own branding as a transparent supplement to your regular IT support team. This can put you on the fast track to add to your revenue, flesh out your service offerings, satisfy your clients, and increase your bottom line.

Progent's nationwide roster of network experts, desktop integration and troubleshooting technicians, IT administrators, and data security consultants have worked as seamless extensions to the IT groups of some of the world's largest IT support firms. Progent's breadth and depth of technical knowledge allows you to add to the scope of your IT support business, and Progent's transparency lets you strengthen and preserve your branding.

Progent is an IT support company with two decades of background providing remote consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network experts of any independent IT services company in the world. Progent has provided remote IT support and consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)

Providing Progent's Support Services Under Your Branding
Progent's reseller program for IT service firms features seamless resale to your customers of professional services. Progent invoices your firm directly and works under your direction to deliver your clients support services under your branding. Also, Progent has an affordable Off-hours Support Service for clients who need 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are the enabling technology behind a successful IT Call Center. But full-featured ticketing systems are not only expensive to license and staff, but also difficult to set up and manage. Smaller IT support organizations seldom have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT service firms an affordable way to keep their company branding while providing their customers responsive desktop support services built around a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing solution for IT service firms takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing services allow you to expand your support workload, the diversity of technical issues your business can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT service companies include:

  • Progent's online desktop support group delivers Level 1 end user assistance with 1-hour service level agreement to commence work during standard business hours.
  • Normal service times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at extra cost.
  • Optional onsite service in major metro areas is offered across the US at additional cost.
  • You keep complete control of your clients and invoicing.
  • Your customers submit incident reports using your branded Internet portal, an 800 number, or by sending a request to your assigned email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional information about Progent's Service Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for IT service organizations allows your support team to become a sole point of contact for practically all IT expertise your customers may require. You can build your staff and strategic IT skills at your own pace without having to say no to new business due to a gap in in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your in-house IT service group, under your coordination, and bills your firm instead of your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize expenses.
  • Detailed Documentation: Progent utilizes an enterprise-class service documentation platform to ensure that all services performed are fully documented. This allows your IT support organization to shift account responsibilities to internal consultants once you have enough staff and relevant technical skills.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Practice: You can easily and efficiently take on more jobs outside your main fields of excellence and open additional geographies without the risks associated with expanding your head count too rapidly.
  • Strengthen Your Name: You can improve your positioning as a comprehensive network service provider by offering more solutions to more customers using your own brand.
  • Flesh Out Your Services Portfolio: Progent offers top-tier expertise in a wide range of IT disciplines and can act as a reliable resource for expanding your IT support operations.
  • Rapid Escalation: Thanks to a sizable roster of high-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
  • Make Your Customers Happy: Happy customers stick. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek expertise outside the fold.
  • Remote Support Professionals: For two decades, Progent has provided remote IT support ranging from Call Center support to advanced consulting. Efficient online service cuts costs and produces quick results.
  • Major Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP, CISM, and GIAC. Find out more details about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Pittsburgh, Pennsylvania Companies
Progent's seasoned roster of certified consultants and technical experts can provide Pittsburgh, Pennsylvania companies a broad range of online technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for network service providers include:

Learn More Details About Progent's Reseller Support for Network Service Firms in Pittsburgh, Pennsylvania
To learn more information about Progent's reseller support for IT service organizations in Pittsburgh, Pennsylvania, call 1-800-993-9400 or see Contact Progent.