Pittsburgh Expertise for Network Service Companies
Transparent Short-Term Staff Expansion
Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Pittsburgh
Progent's consulting support for network service organizations in Pittsburgh Pennsylvania allows your company to offer your customers Progent's consulting and Help Desk Call Center support under your company's brand as a transparent augmentation of your regular IT support group. These services can put you on the fast track to add to your client base, flesh out your service catalog, create happy clients, and improve your bottom line.
Progent's team of network infrastructure experts, desktop integration and troubleshooting technicians, network administrators, and cybersecurity professionals have worked as transparent expansions to the IT groups of some of the world's biggest IT service businesses. Progent's range of expertise allows you to widen the capabilities of your IT support business, and Progent's transparency lets you promote and protect your branding.
Progent is a network consulting firm with two decades of experience delivering remote expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has provided remote technical support and advanced consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)
Reselling Progent's Support Services With Your Own Brand
Progent's reseller program for network service firms offers transparent resale to your clients of world-class IT services. Progent invoices you directly and performs under your instructions to deliver your clients consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for clients who require access to 24x7 support.
Help Desk and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind a successful Help Desk. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but challenging to configure and manage. Small or niche IT support firms seldom have the required financial or human resources. Progent's Service Desk and ticketing solution offers IT support firms an economical way to keep their company branding while providing their clients responsive desktop support services backed by a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing program for IT support companies leverages Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing platform. The features offered with Progent's Call Center and ticketing solution enable you to expand your support workload, the diversity of technical issues your firm can handle, the number of geographies you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing program for IT service firms include:
- Progent's remote desktop support staff delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard work hours.
- Standard service times are 5am to 7pm Pacific Standard Time, five days per week.
- Extended support is offered at additional cost.
- Optional on-premises service in larger metros is available throughout the US at extra cost.
- You keep full control of your clients and invoicing.
- Your clients submit service requests through your custom branded Internet portal, a toll-free number, or by sending a request to your dedicated email address.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified online until resolution.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service organizations allows you to become a single point of contact for practically all IT guidance and troubleshooting your customers may require. You can build your team and strategic in-house competencies at your own pace without being forced to decline opportunities due to a gap in expertise or the absence of bandwidth.
Important aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a transparent supplement to your internal IT service team, under your direction, and invoices you rather than your customer.
- By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
- Extensive Service Documentation: Progent uses an advanced service reporting platform to make sure all IT services performed are fully described. This allows you to transfer account assignments to internal personnel once you have sufficient people and appropriate technical skills.
- Safely Expand Your Service Practice: You can easily and affordably accept more jobs outside your core areas of expertise and serve additional territories without assuming the risks involved with expanding your full-time staff too quickly.
- Re-enforce Your Brand: You can improve your positioning as a full-spectrum IT support provider by delivering more solutions to more clients using your own brand.
- Add to Your IT Support Portfolio: Progent offers top-tier support in a broad range of IT disciplines and can act as a dependable resource for expanding your IT support operations.
- Rapid Problem Escalation: Thanks to a large roster of senior technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
- Make Your Clients Happy: Happy customers are loyal. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek expertise outside the fold.
- Remote Technical Support Experts: For 20 years, Progent has provided remote network support from Help Desk support to high-level consulting. Effective remote support cuts costs and produces quick results.
- Advanced Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts have earned top certifications including CISSP, CISA, and GIAC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise for Pittsburgh, Pennsylvania Organizations
Progent's seasoned team of certified engineers can provide Pittsburgh, Pennsylvania organizations a broad array of remote technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for IT service firms include:
- Exchange 2019 Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Migration Support Services
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure Active Directory Planning
- Office/Microsoft 365 Configuration
- Dynamics GP Expertise
- Azure, Amazon AWS, Google Cloud Platform
- Remote Network Troubleshooting
- Telecommuter Integration
- Cisco Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Troubleshooting
- Security and Compliance Monitoring
- Business Continuity Planning
- Penetration Testing
- Firewall Configuration
- Help Desk Services
- Desktop Support Services
- Colo Data Center Support
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Development
- Virtualization Automation
- Fast, Low-cost .NET Application Development.
- Hyper-V Deployment
- VMware vSphere and vCenter Configuration
- Citrix XenApp and XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- Smartphone Integration
- Apple iPhone Support
- Android Phone Integration
- Ransomware Defense/Recovery
- Data Backup/Recovery Expertise
- Cisco IP Voice Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Setup
- Wi-Fi Site Surveys
Learn More Details About Progent's Consulting Support for Network Service Providers in Pittsburgh, Pennsylvania To learn additional information about Progent's reseller program for IT service firms in Pittsburgh, Pennsylvania, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Smartphone patch management Services
24-Hour Patch management services Consultant
Progent's managed services for software/firmware update management provide organizations of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your virtual and physical; servers, peripherals {like printers and scanners, network infrastructure appliances like routers and wireless APs, and Internet-of-Things (IoT) devices such as sensors and robotics.
Consultant Private Cloud Virtual Datacenter Hosting
ProSight VM Hosting Consult
Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small or mid-size company's production servers in a solution that delivers the maximum level of dependability and expandability and is in addition simple to move to any data center. ProSight Virtual Hosting options are built on mature virtualization architectures that allow small businesses with mixed- platform IT systems to save significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while benefiting from enterprise-class fault tolerance and an unprecedented degree of vendor independence.
24/7 Extended Support Desk Network Consultant
Shared Support Desk Support Outsourcing
Progent's Shared Call Center service allows your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around ConnectWise Manage, the leading shared professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Remote Cybersecurity Architecture Consultancy
CISSP-ISSAP Cybersecurity Architecture Professional
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification through thorough testing and significant work with information security architecture. ISSAP security experts have in-depth knowledge of access management systems and methodologies, phone system and network security, cryptography, requirements analysis, BCP and DRP, and physical security integration. Progent's ISSAP-certified security consultants can assist your business with all aspects of architecture security.
Zero Trust Security Remote Troubleshooting
Zero Trust Security Engineer
Progent's Duo services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Android, and other personal devices.
Duo Multi-factor Authentication Support and Setup
Zero Trust Cybersecurity Setup and Support
Progent's Duo service plans utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Google Android, and other out-of-band devices.
24-Hour NetDocs and Exchange Server Engineer
24 Hour NetDocuments Telecommuters Consult
NetDocuments (NetDocs) is a cloud-based document management system designed specifically for legal workflows. Progent offers online guidance from NetDocuments experts who can assist legal departments and law firms to design, configure, manage, tune, or troubleshoot a document management system (DMS) solution based on NetDocuments.
Microsoft Live Communications Server Professional
Microsoft LCS Server Instant Messaging Integration
MS Communications Server delivers Instant Messaging and Real Presence in an extensible, enterprise-grade solution featuring enhanced security, transparent integration with additional Microsoft products, an extendable, standards-based development platform, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your organization can realize lower costs and improved business efficiencies, increased worker productivity, and stronger IP security with this easy-to-manage, highly available solution. Effective implementations of Office Communications Server require careful planning and consideration before roll out. Progent's Microsoft-certified consultants can provide the skill needed to realize all the benefits of Office Communications Server throughout your whole organization.
ransomware virus recovery Specialists
Biggest Dharma ransomware recovery Consultants
Progent's proven ransomware recovery experts can assist your business to rebuild an IT network victimized by a ransomware virus like Ryuk, WannaCry, NotPetya, or Locky.
24x7 Windows Server 2016 Storage Replica Consultants
Online Support Windows Server 2016
Progent's certified IT consultants can provide Windows Server 2016 integration consulting to assist organizations of any size to design and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model. Progent can assist your company to assess the business benefits of Windows Server 2016 for your environment and can help you with any aspect of designing, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to benefit from the many new disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica, plus multi-domain clusters.
24/7 Network Support Help Desk Online Troubleshooting
24x7 HelpDesk Remote Support Services
The Help Desk Call Center support model adopted by Progent offers small and midsize companies an affordable option to reliance on independent service individuals by offering extensive expertise shared by numerous support groups, optional 24x7 access to urgent help, fast escalation to appropriate engineers for handling the most difficult issues, service consistency and reliability, quick follow through enforced by seasoned support managers, a variety of easy-to-use techniques for requesting support tasks, and a high level of progress visibility enabled by trouble ticket updates and accessible through a web-based portal.
Remote Programming Firm .NET Visual Basic
.NET Visual Basic Programming Companies
If you want to revamp your corporate web site, create internal webs for applications such as human resources or employee education, design a powerful web presence for a new venture, or generate line-of-business, data-driven custom web applications, Progent can provide talented and experienced web designers. Progent's experts can also show you how to build and maintain a secure, robust server and communications infrastructure, including remote and wireless access, to run your web solutions.
Co-Location Technology Consulting Services
Technical Support Services Colocation Selection
Colocation sites make it possible for companies to share enterprise-class data centers for housing computer equipment that supports mission-critical applications and services. Progent's Microsoft and Cisco certified consultants can assist your company with all facets of your colocation strategy including choosing and migrating to a colo facility, designing network architecture, specifying hardware, on-site and remote troubleshooting, establishing online network administration, and training your IT personnel.
Avaddon ransomware hot line Consulting Services
Immediate ransomware hot line Specialist
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can help your business to contain the progress of an ongoing ransomware breach. Call 800-462-8800
Sun Solaris Network Consultants
Engineers UNIX
Progent's Solaris family consulting experts provide small companies and developers help with administering and maintaining Solaris environments that coexist with Microsoft-based technology. Progent can give your business access to Sun Solaris experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA credentials. This broad array of experience offers you a convenient single source to show you how to build and maintain a secure and robust cross-platform connectivity and communications infrastructure that allows Sun Solaris and Microsoft coexistence by integrating MS Windows with major versions of UNIX including Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms including RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Catalyst 2940 Switch Online Support
Catalyst 9000 Switch Consultant Services
Progent's Cisco-certified CCIE networking experts can help organization to configure, manage, update, tune and debug Cisco Catalyst switches. Progent can also help you to enhance the security of Catalyst switches and migrate efficiently from outdated appliances to modern devices.
Microsoft 365 Gmail migration Integration
Microsoft 365 PST migration IT Services
Microsoft supports seamless hybrid environments that combine Microsoft 365 Exchange Online and on-premises Exchange deployments. This permits you to have certain Exchange mailboxes located at your on-premises datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist you with any facet of designing, integrating and debugging your hybrid Exchange Online solution. Progent's Exchange consultants can deliver as-needed expertise to help you through challenging technical bottlenecks and also offer comprehensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange solution is completed on schedule and on budget.
Windows 7 Security Online Troubleshooting
24x7 Windows 7 Migration Network Consulting Services
Progent's certified engineers can help you to test
Small Business Server Recovery
Microsoft Experts Small Office Technical Support Organization
Progent is a leading innovator in economically providing world-class IT help to small businesses. Progent's success in addressing the IT support needs of the chronically underserviced small business market is the cumulative outcome of major technical and operational innovations that have eliminated much of the conventional expenses out of administering network service, added unprecedented technical expertise into the support mechanism, and significantly streamlined the solution process.
Services Microsoft Virtual Server 2005
Microsoft Virtual Server Administration Engineer
Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server platform and based on software first developed by Connectix, delivers the performance needed to carry out server consolidation, application upgrade, and server quarantine tasks via virtualization techniques in an enterprise-class computing network with advanced scalability, manageability, and reliability. Microsoft has targeted Virtual Server 2005 at businesses who want to enhance ROI in application programming and testing, upgrading from legacy line-of-business applications, and hardware consolidation. Progent's skilled Virtual Server experts can assist your business to evaluate and deploy Microsoft Virtual Server.
Technology Professional NetDocs Document Management System
NetDocuments Search Technology Professional
NetDocuments (NetDocs) is a cloud-based document management system (DMS) built for law practices. Progent can provide remote guidance from NetDocuments experts to help legal departments and law firms to design, deploy, manage, tune, or debug a document management system solution based on NetDocuments.
Support and Help Postini
Postini Technology Consulting Services
Email Guard by Postini offers constantly updated spam and virus filtering, data filtering, and protection from e-mail-borne DHA attacks and DSA attacks. Progent is a Postini partner and support firm. If your company is too small to qualify for a regular Postini license, you can still have access to Postini's Perimeter Management technology via Progent's E-Mail Guard antispam and virus defense service program. Progent's certified e-mail security professionals can show you how to devise an email protection plan that incorporates anti-spam and virus protection technologies and processes.
Windows Server 2022 Encrypted Networks Specialist
Microsoft Certified Partner Windows Server 2022 Hyper-V Integration Support
Progent's Microsoft Gold-certified Windows Server 2022 consultants can assist your organization to plan and implement a cost-effective migration to Windows Server 2022 using a self-hosted system architecture or a hybrid deployment model that combines cloud-hosted Windows Server on Azure with an on-site installation of Windows Server 2022.
Consulting Exchange 2016 DAG
Exchange 2016 Disk Availability Group Specialists
Progent can help you in all phases of your migration to Microsoft Exchange Server 2016 such as designing HA system topology for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V design; specifying storage capacity required for your VMs, databases and logs; setting up HLB for high-availability client access services; planning, configuring and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web.
Best Practices Outsourcing IT Support
Best Practices IT Service Providers
Progent's team of Microsoft and Cisco Certified experts average longer than a decade of real-world professional background, at the front lines of IT service, executing a broad range of IT projects for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting team. This guarantees that you get not only world-class IT capability, but also a support engineer with proven methods for applying computer knowledge to resolve real-world network problems rapidly.
Microsoft Office System Integration Consultant
Computer Consulting Firms Microsoft Office XP
Progent applies no minimum charge and asks no monthly commitment for support services delivered during normal working hours. Progent's one-minute granularity does away with large bills for fast fixes so you will not be forced to permit less critical problems to stay unaddressed. .
Comprehensive Event Management Configuration
Best Professional System Center MOM
Remote 24x7 network monitoring, automated alarms, and periodic reports are crucial to maintaining the proper operation of your IT system and avoiding unnecessary and costly disruptions. Remote Monitoring and Management solutions have progressed to the point that companies of any size can afford a degree of protection that was once reserved for large enterprises. Progent offers several RMM options delivered as low-cost services created to help you to detect and resolve a an array of IT network issues before they can impact productivity.
SQL Server Analysis Services Support
Microsoft Certified Expert SQL Server 2014 Delayed Durability IT Consultants
Microsoft SQL Server 2014 incorporates major enhancements in key areas such as speed, availability, security, and cloud readiness. SQL Server 2014 is the first version of SQL Server that incorporates in-memory capability that works seamlessly with all types of applications including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and on-premises services that include system design, deployment, management, remediation, and application development expertise to enable organizations of any size to realize maximum business value from their SQL Server 2014 deployment.
