Pittsburgh Expertise for Computer Support Providers
Transparent Short-Term IT Support Help
Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Providers in Pittsburgh
Progent’s consulting support for IT service firms in Pittsburgh Pennsylvania enables your company to offer your clients Progent's consulting expertise and Help Desk Call Center support using your own branding as a seamless extension of your regular network services team. This can put you on the fast track to add to your revenue, fill out your service offerings, create happy customers, and increase your profits.
Progent’s nationwide team of network engineers, desktop support technicians, network admins, and data security consultants have acted as transparent extensions to the support staffs of some of the country's biggest IT service firms. Progent’s breadth and depth of expertise allows you to broaden the capabilities of your IT service business, and Progent’s close integration with your support team lets you promote and protect your company's brand.
Progent is an IT support firm with two decades of experience providing online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any private computer support company in the world. Progent has provided remote IT support and consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)
Using Progent's Support Services With Your Own Brand
Progent's reseller program for network service organizations features seamless resale to your clients of world-class services. Progent bills your firm directly and works under your direction to deliver your clients support services under your branding. In addition, Progent offers an affordable Extended Hours Support Program for customers who need 24x7 technical support.
Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the enabling technology behind a successful IT Call Center. But full-featured ticketing platforms are not only expensive to license and staff, but also a hassle to configure and maintain. Smaller IT service companies seldom have the required budget or personnel. Progent's Help Desk and ticketing solution gives IT service organizations an economical way to retain their company branding while delivering their customers responsive desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing program for IT service companies takes advantage of Progent's investments in advanced ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing program enable your IT service firm to increase your physical and virtual support volume, the diversity of technical issues your company can take on, the locations you can serve, and your hours of availability.
Important features of Progent's Service Desk and ticketing solution for IT service organizations include:
- Progent's remote desktop service group delivers Level 1 end user support with 1-hour SLA to begin work during normal business hours.
- Standard support times are 5am to 7pm Pacific Standard Time, five days per week.
- Extended support is offered at additional cost.
- Optional onsite service in larger metro areas is offered throughout the country at extra cost.
- You retain full control of your clients and billing.
- Your customers submit requests through your own branded web portal, an 800 phone number, or by directing an email to your dedicated mailbox.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified online until they are closed.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service providers allows you to become a single source for practically all technical expertise your clients may need. You can grow your team and strategic IT skills steadily without being forced to say no to opportunities due to a gap in in-house expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service team, under your coordination, and invoices you instead of your client.
- By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
- Extensive Service Reporting: Progent uses an enterprise-class service reporting system to ensure that all IT services performed are thoroughly described. This enables support group to shift service responsibilities to in-house consultants once you have sufficient people and appropriate skill sets.
- Safely Expand Your Service Business: You can quickly and safely accept additional opportunities beyond your main areas of expertise and open new geographies without assuming the risks involved with increasing your head count too rapidly.
- Strengthen Your Brand: You can improve your mind share as a full-spectrum network service provider by delivering more services to more clients under your own brand.
- Add to Your Services Portfolio: Progent offers top-tier support in a wide array of IT disciplines and can be a reliable resource for growing your IT support business.
- Rapid Problem Escalation: With a sizable roster of top-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
- Make Your Customers Satisfied: Satisfied customers are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek expertise from other support firms.
- Remote Technical Support Experts: For two decades, Progent has delivered online IT support ranging from Call Center support to high-level consulting. Effective online support cuts costs and produces quick results.
- Advanced Industry Certifications: Progent’s engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants have earned top certifications including CISSP, CISM, and GIAC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Pittsburgh, Pennsylvania Organizations
Progent's nationwide team of certified engineers offers Pittsburgh, Pennsylvania businesses a broad range of online consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for network service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange 2016 Integration
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Consulting
- Active Directory Planning
- Office/Microsoft 365 Configuration
- Dynamics GP Reporting
- Azure, AWS, Google Cloud
- Online IT Troubleshooting
- Work from Home Support Services
- Cisco Infrastructure
- Juniper Networks Expertise
- Cisco Routers Experts
- Cybersecurity Consultants
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Call Center Outsourcing
- Desktop Support
- Data Center Support
- System Center Operations Manager Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Development
- Virtualization Automation
- Hyper-V Planning
- VMware vSphere and vCenter Configuration
- Citrix XenApp Integration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Support
- iPhone and Android Integration
- iPhone Integration
- Android Smartphone Support
- Ransomware Recovery
- Data Backup/Recovery Solutions
- Cisco IP Voice Phones and Conferencing
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi Access Point Configuration
- WiFi Site Assessments
Learn More About Progent's Reseller Program for Network Service Firms in Pittsburgh, Pennsylvania To learn additional details about Progent's reseller program for IT service organizations in Pittsburgh, Pennsylvania, call 1-800-993-9400 or see Contact Progent.
An index of content::
Microsoft, Cisco and Security Certified Experts Fault Tolerant Network Computer Consultant
SQL Server Cluster Troubleshooting
Progent’s high availability network experts offer non-stop computing consulting, disaster recovery services, system load balancing, fault-tolerant interoffice access, 24x7 Internet connection design, high-availability data center support, and other 24x7 networking services to help your company design a 24x7 environment for line-of-business applications. Progent possesses the background to design affordable, high-availability systems by utilizing the evolving suite of Microsoft Windows Cluster servers such as Microsoft Windows 2003 Cluster Server, SQL Cluster Server, and Exchange Cluster. Progent’s Microsoft and Cisco authorized engineers can show you how to you build a fault tolerant mutli-site network with a completely mirrored Internet interface and intelligent system load balancing.
Helpdesk for at Home Workforce IT Consulting
Telecommuter Integration Online Help
Progent has two decades of experience helping small and medium-size companies to design, install, optimize, administer, and troubleshoot information networks that incorporate telecommuters.
Consultant SCOM 2012 Application Monitoring
SCOM Resource Pools Integration Support
Progent's Microsoft-certified consulting experts have more than a decade of background designing, deploying, optimizing and troubleshooting System Center Operations Manager environments and can provide companies of all sizes expert online or onsite consulting services for Microsoft SCOM 2012. Progent can help your company to plan a topology for SCOM 2012 servers that provides the performance and availability needed to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent can also help you to install and set up Microsoft SCOM 2012 management packs based on industry best practices for tracking network fabric as well as Microsoft and 3rd-party apps and services. In addition, Progent can provide fast remote or on-premises troubleshooting to assist you to remediate serious problems detected by Microsoft SCOM 2012.
Cisco VoIP Integration Support
Cisco VoIP Phones and Unified Communications IT Consulting
Progent's Cisco certified networking experts offer high-level support services for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.
Setup and Support Meraki Air Marshal
Meraki Wave 2 AP Computer Consultant
Progent's Cisco-certified Wi-Fi networking consultants can provide remote and onsite consulting and troubleshooting services to help you to plan, install, manage, tune, and repair wireless networks that incorporate Cisco's Meraki access points. Progent's experts can also help you to plan and implement hybrid environments that combine on-premises and cloud-based services and that provide easy access, advanced security and compliance, streamlined management, and consistent operation for all your wired and wireless devices.
Fortinet Firewall URL Filtering Help and Support
Fortinet 100 Series Firewalls Setup and Support
Fortinet FortiGate next-generation firewalls are industry leaders in offering top performance for SSL inspection. Progent's Fortinet firewall consultants can help your business to integrate your Fortinet FortiGate security appliances to safeguard your IT resources at the enterprise edge, within the data center core, at branches, and at the cloud edge.
System Center Operations Manager Professional
IT Consultants SCOM 2012 Fabric Monitoring
Progent's Microsoft-certified consultants have over a decade of experience designing, deploying, optimizing and fixing SCOM solutions and offer organizations of any size advanced remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help you to design an architecture for SCOM 2012 servers that provides the performance and availability needed to monitor your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent can also help you to install and customize Microsoft SCOM 2012 management packs according to best practices for tracking network infrastructure and both Microsoft and 3rd-party applications and services. Also, Progent can provide responsive remote or onsite troubleshooting to help you to remediate critical issues detected by Microsoft SCOM 2012.
Office SharePoint Server 2007 Technology Consulting
IT Services SharePoint
Progent’s Microsoft-certified experts can provide small and medium sized companies IT consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, teams and data. SharePoint Portal Server offers a central spot for your workers or customers to connect to, organize, distribute and interact with relevant information, documents, and applications and to communicate with one another. It enables faster and better decisions, more effective sharing across groups and more streamlined business processes. The main objective of SharePoint Server is to bring together, in a relevant way, all of the many sources of information accessible inside and without a business network. Windows SharePoint Services join employees, clients, workgroups and major tasks with the information they’ve developed in a manner that makes data easy to locate, download and re-use.
ProSight Patch Management Technology Consulting
Server Monitoring Engineers
ProSight LAN Watch is Progent’s server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to impact productivity.
Cisco CCIE Telecommuter Job
Recruit Cisco Consultant Contractor
Progent is seeking to find fulltime, solutions-oriented Microsoft certified engineers with MCSE certification; Cisco accredited network consultants who have Cisco CCNP or CCIE credentials; security consultants who have CISSP or CISM or comparable security credentials; and advanced system architecture experts with experience in mobile solutions, wireless networking, fault tolerance, disaster recovery, data preservation, and server virtualization. Progent also is hiring professionals to work on Progent's team of help desk support specialists and off-site troubleshooting experts. In addition, We are seeking experienced managers who can operate effectively in Progent's high-growth, virtual office environment.
Firepower Services Online Help
Firepower Services On-site Technical Support
Progent’s Cisco-Certified network experts offer experienced PIX Firewall support services encompassing architecture, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector threat protection, and safe access services. Ranging from small, easy-to-install desktop appliances for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a healthy level of security, speed and availability for information environments of all sizes. PIX firewalls are build around a proven, purpose-built operating system, PIX OS, minimizing potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and networking services, including advanced application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible management tools. Progent’s network experts can help you choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Les Kent has a 35-year history of effective technology integration, business management, sales, and operations. He has demonstrated a knack for developing sophisticated information technology solutions while working as a system architect, application developer, project manager, implementation consultant, and troubleshooter for small companies, start-ups, and major enterprises.
Lync Server 2013 Reverse Proxy Server Specialists
Lync Server 2013 and Active Directory Consulting
Lync 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop sharing, and both IP-based and public switched telephone network (PSTN) calling. Microsoft Lync Server 2010 can enhance the capability of Microsoft Exchange Server, SharePoint and Office desktop or Office 365 and simplify management via integration with Active Directory. Lync can also reduce expenses by eliminating Voice-over-IP equipment and subscription services, PBX systems, or legacy teleconferencing technology. Progent's Microsoft-certified IM and Presence experts can provide online and on-premises support services to help your company to manage and troubleshoot your existing Lync Server 2010 deployment or evaluate the advantages of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also help you to plan and carry out a smooth Skype for Business upgrade.
Meraki 802.11ac AP Migration Technical Support Services
Meraki Outdoor Wi-Fi Access Point Remote Support Services
Progent's Cisco-certified wireless networking experts can provide remote and on-premises consulting and support services to assist you to design, install, administer, tune, and debug Wi-Fi deployments that incorporate Cisco's Meraki APs. Progent's experts can also assist your organization to design and implement hybrid networks that combine on-premises and cloud-hosted resources and that deliver easy access, enhanced security, streamlined management, and dependable operation for all your wired and wireless endpoints.
Amazon MWS programming Development Group
Amazon Marketplace Web Service programming Programmer
Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales functions including listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales, vendors can expand their market, reduce their cost of sales, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide programming, workflow integration, project management support, and training to help you shorten development time and get to market quickly.
Content Management Server Network Consult
24x7 Sharepoint Server Engineer
Progent's Microsoft-certified experts can provide network support and technology consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent’s support professionals can help you plan, deploy, maintain and administer the entire suite of Windows .NET Servers including SQL Server, Microsoft ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Hyper-V, Lync Server, Project Server, and System Center Operations Manager.
Microsoft ISA Server 2006 Information Technology Consulting
ISA 2006 Consultant Services
Secure Application Publishing with Internet Security and Acceleration Server 2006 allows greater control over intranet resources while enabling increased efficiency by making these resources available to authorized remote or mobile users. ISA Server 2006 helps protect business applications, services, and data across all network components with application-layer filtering and comprehensive publishing tools. Progent's Microsoft-certified ISA Server consultants can show you how to design, deploy, set up, and maintain Internet Security and Acceleration Server 2006 on your system so your business benefits from a highly functional and economical balance of security, productivity, and performance.
24x7 Juniper Junos Configuration Audit
Juniper Junos CLI Consultant
Progent's Juniper Networks-certified network consultants can help you to design and implement Juniper Firewall and VPN platforms, optimize and troubleshoot your network infrastructure, and migrate smoothly from outdated devices to the latest releases. Progent's Junos OS engineers can also offer support for Juniper's premier network operating system to enable you to simplify the administration and strengthen the protection of your Juniper VPN appliances firewalls, and routers. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can help organizations maintain networks that include a mix of Juniper's software platforms.
Linux with Windows Services
Windows and Linux Online Troubleshooting
If your company computer system combines Linux technology with Microsoft Windows, Progent can show you how to incorporate your servers into a unified network that allows all your operating systems to coexist for easy administration, transparent dataflow, high reliability, enhanced performance, and strong security. Progent's Linux and Microsoft Windows integration assistance services feature network infrastructure integration and service, consulting for Windows services for UNIX, online server monitoring and administration, remote network support and repair, on-site technical support, and Help Desk Call Center services.
SQL Server 2008 Technology Consulting
Consultancy SQL 2008 Reporting Services
Progent's Microsoft-Certified SQL Server engineers can provide a range of services to help small and midsize businesses to design, install, manage, and repair Microsoft SQL Server 2008 systems so that they get the optimum competitive benefit from Microsoft's state-of-the-art relational database technology. Also, Progent can provide consulting expertise for network architecture, company-wide security, and application programming to increase the business value of your information network.
24x7 Integration Services Dynamics GP Software Development
Dynamics GP Visual Studio Professionals
Progent's expert solution designers and programmers can assist your company to build customizations to Microsoft GP/Great Plains that address the special needs of your organization while retaining the benefits of seamless Windows integration and connectivity. Progent can also provide expertise with a variety of software development tools that can be used to create integrations with Microsoft GP/Great Plains. These integration tools include Dexterity, Modifier, Visual Studio Tools for Dynamics, Continuum, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.
Windows and UNIX Engineers
Windows, UNIX, Solaris Remote Support
Progent's UNIX platform consulting services offer small companies and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of expertise offers you a convenient one-stop source to show you how to create and manage a protected and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
