Pittsburgh Consulting Experts for IT Service Providers
Seamless Short-Term Support Staff Assistance
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Pittsburgh
Progent's consulting support for IT service organizations in Pittsburgh Pennsylvania allows you to offer your clients Progent's consulting and Help Desk support using your company's own branding as a seamless augmentation of your regular IT support group. These services can put you on the fast track to grow your client base, expand your service offerings, satisfy your clients, and improve your bottom line.
Progent's roster of network engineers, desktop integration and troubleshooting technicians, IT administrators, and data security professionals have acted as transparent adjuncts to the IT groups of some of the world's largest IT service firms. Progent's range of technical knowledge allows you to add to the capabilities of your IT service business, and Progent's close integration with your support team helps you strengthen and preserve your branding.
Progent is an IT support firm with 20 years of experience providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network engineers of any independent IT services company in the world. Progent has delivered remote IT assistance and advanced consulting to customers in every state in the U.S. (See testimonials from Progent's customers.)
Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for network service firms offers seamless resale to your clients of world-class services. Progent invoices your firm exclusively and works under your instructions to deliver your customers consulting and support services under your branding. In addition, Progent has an affordable Extended Hours Support Program for clients who need 24x7 support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are the enabling technology behind an efficient service desk. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but difficult to set up and maintain. Small or niche IT support firms do not have the necessary financial or human resources. Progent's Service Desk and ticketing solution gives IT service firms an affordable way to retain their own branding while providing their clients world-class desktop support built around a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing program for IT support firms takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing system. The features available with Progent's Call Center and ticketing program allow you to increase your support volume, the range of technologies your company can handle, the number of locations you can serve, and your hours of availability.
Important features of Progent's Service Desk and ticketing solution for IT support organizations include:
- Progent's remote desktop service team provides Level 1 end user help with 1-hour SLA to commence work during standard business hours.
- Normal support times are 5am to 7pm Pacific Standard Time, five days a week.
- Extended support is available at additional cost.
- Optional onsite support in larger metros is available throughout the US at extra cost.
- You have complete control of your customers and invoicing.
- Your clients submit service requests by means of your branded web portal, a toll-free phone number, or by sending a request to your specified email address.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated online until resolution.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for network service firms allows your support team to act as a sole point of contact for virtually all technical guidance and troubleshooting your customers may need. You can build your staff and strategic IT skills steadily without being forced to decline new business due to a gap in expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent acts as a seamless extension of your in-house support group, under your direction, and invoices your firm instead of your client.
- Granular Billing: Progent charges on a per-minute basis to minimize expenses.
- Detailed Service Documentation: Progent uses an enterprise-class documentation system to make sure all IT services performed are fully documented. This allows you to transfer account assignments to internal consultants when you have enough people and appropriate technical skills.
- Safely Expand Your Service Practice: You can quickly and efficiently accept additional jobs outside your main fields of expertise and open new territories without the risks involved with increasing your full-time staff too rapidly.
- Re-enforce Your Name: You can improve your positioning as a comprehensive network service firm by delivering more solutions to more clients under your own brand.
- Add to Your IT Support Catalog: Progent offers top-tier expertise in a wide array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support operations.
- Fast Problem Escalation: Thanks to a large team of high-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
- Make Your Clients Satisfied: Satisfied customers keep coming back. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek help from your competitors.
- Remote Support Experts: For 20 years, Progent has delivered online network support ranging from Call Center services to advanced consulting. Efficient remote support saves money and produces fast results.
- Top Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Pittsburgh, Pennsylvania Businesses
Progent's veteran team of certified engineers offers Pittsburgh, Pennsylvania organizations a wide range of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service organizations include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Integration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 11 Upgrade Support Services
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Consulting
- Active Directory and Azure Active Directory Design
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP Customization
- Microsoft Azure, AWS, Google Cloud
- Online Network Troubleshooting
- Telecommuter Support
- Cisco Infrastructure
- Juniper Networks Technology
- Cisco Routers Configuration
- Security and Compliance Consultants
- Penetration Testing with NodeZero
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Configuration
- Call Center Outsourcing
- Desktop Support
- Colocation Center Support
- Operations Manager Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Consulting
- Virtualization Management
- Fast, Affordable .NET Application Development.
- Windows Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Expertise
- Smartphone Management
- Apple iPhone Support
- Google Android Phone Integration
- Ransomware Defense/Recovery
- Data Backup/Restore Solutions
- Cisco IP Voice Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E Access Point Configuration
- Wi-Fi Predictive and Onsite Surveys
Learn More About Progent's Reseller Support for Network Service Organizations in Pittsburgh, Pennsylvania For more details about Progent's reseller program for network service organizations in Pittsburgh, Pennsylvania, call 1-800-993-9400 or see Contact Progent.
An index of content::
Meraki Cloud Management Support and Help
Meraki Wi-Fi AP Management IT Consultants
Progent's Cisco-Meraki Wi-Fi access point consultants can help you to design, set up, manage and debug Cisco's Meraki-based Wi-Fi networks for deployments ranging from a small office to a campus or a nationwide enterprise. Progent can also assist you to incorporate other Cisco devices for centralized management.
BDR and Business Continuity Solutions Consultants
ProSight Data Protection Services ECHO Specialists
ProSight Data Protection Services ECHO provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your critical data.
Computer Consultants Windows 2022 Hyper-V
Windows Server 2022 Kubernetes Containers Network Consultant
Progent's certified Windows Server 2022 experts can assist your company to design and implement an efficient upgrade to Windows Server 2022 using an on-premises system architecture or a hybrid deployment model that combines cloud-based Windows Server on Azure with an on-prem installation of Windows Server 2022.
Apple OS X Consulting
Apple OSX Tiger Network Consultant
Progent's experts offer macOS and Mac OS X users a variety of services including desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Microsoft Entourage and email expertise, network protection services, and one-on-one education. Progent can help businesses to upgrade to macOS from Mac OS X or other earlier editions of OS X and Progent can offer help with Apple Mac application software. Progent's specialists in Apple technology can also assist you with Apple iPhone support and Apple iPad management, or migrating to iCloud. For business networks based solely on macOS or OS X or for networks incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the difficulty of designing, integrating and supporting a network infrastructure that is reliable, safe, efficient and aligned with your company's business goals.
Remote Workforce Security Integration Services
Remote Workers Cybersecurity Remote Support Services
Progent can help small and mid-size businesses to install security protection systems and deliver cleanup services required for teleworkers.
Email Quarantine Specialists
Consult Cloud-managed Email Security
Progent's ProSight Email Guard solution uses the technology of leading data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall.
.NET Android Developer Firms
.NET macOS Programming Firm
Progent's software developers have worked for 20 years with .NET tools and the Visual Studio development system and can build or update .NET applications rapidly and affordably.
24x7 Co-managed Help Desk Technical Support Services
Top Ranked Co-managed Call Center Computer Consulting
Progent's Computer Contact Center Outsourcing Services for desktop support are intended specifically for small organizations who need immediate availability of a Help Desk Call Center with professional telephone support and full escalation capability but who must operate within a limited information technology budget. Important features of Progent's Help Desk Outsourcing Services are Helpdesk Support, Optional Remote Access Provisioning, System Evaluation, Expert Escalation, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Help Desk Call Center Applications Selection and Integration.
Skype for Business 2019 Consultant Services
Skype for Business Mirrored Back End Servers Consulting
Progent's consultants offer online and onsite expertise for companies of all sizes to evaluate the benefits of migrating to Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist you to plan a local, cloud-based or mixed deployment; interface Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Microsoft 365; configure HA solutions; interface Skype for Business with your PSTN gateway; and integrate third-party collaboration platforms like Cisco Video Interop Server. Progent's certified data security consultants can help you design and validate a security strategy for your Skype for Business deployment that is compliant with government and industry requirements.
Private Cloud Solutions Services
Consultancy Private Cloud Hosting for Virtual Data Centers
Progent's ProSight Virtual hosting services provide small companies a variety of advantages including lower capital expenditures, reductions in operational expense, improved executive focus, enterprise-class security, greater fault tolerance, and regulatory compliance.
Forefront Threat Management Gateway Cybersecurity Company
Forefront Threat Management Gateway IT Services
Application Publishing with ISA Server 2006 allows more protection of intranet applications while enabling increased productivity by making these applications available to authorized remote or mobile users. Internet Security and Acceleration Server 2006 helps guard corporate applications, services, and information throughout all network layers with application-layer filtering and comprehensive publishing wizards. Progent's Microsoft-expert Internet Security and Acceleration Server 2006 consultants can show you how to plan, deploy, set up, and maintain Internet Security and Acceleration Server 2006 on your system so that your company achieves a smart and economical combination of protection, convenience, and speed.
24/7 Cisco Cloud Network Management Computer Consultancy Firms
Cloud Network Management Network Consult
Progent's Cisco-Premier network management consultants can assist you to use Cisco's network management tools along with a selection of powerful third-party applications to build a complete network management solution in order to keep your environment running reliably, fully utilize expensive resources, protect your data, recover quickly from hardware breakdown or deliberate assaults, and allow you to add or repurpose network resources intelligently and economically as your company evolves.
Programming Firms SQL
Microsoft SQL Server Setup and Support
Microsoft SQL Server 2005 delivers indispensable, standardized tools to IT experts as well as to network users, lessening the complexity of creating, integrating, administering, and using company information and database programs in environments ranging from mobile devices to corporate information networks. The complexity and integration requirements of Microsoft SQL Server 2005 require an IT consultant with real-world expertise and wide knowledge in planning and deploying information-based, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft integration, ensures you success in designing, configuring and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.
Technology Professional Microsoft Hyper-V 3.0 Server Virtualization
Microsoft Hyper-V 3.0 Virtual Machines Support and Setup
Microsoft Windows Server 2012 R2 Hyper-V advances the power of server virtualization in important areas such as secure multitenancy, flexible network infrastructure, cloud readiness, expandability and throughput, and high availability. Progent's Microsoft-certified consulting experts can assist your company to benefit from Windows Server 2012 R2 Hyper-V to deploy and manage virtual servers to cut network expenses and improve availability.
NetApp Clustered Data ONTAP Professionals
NetApp MetroCluster Disaster Recovery Consulting Services
Progent can provide enterprise clients the services of a certified NetApp consultant to deliver online or onsite support for NetApp's complete line of SAN storage software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror data replication, SnapVauly continuous D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Areas of NetApp SAN storage solutions supported by Progent include system architecture, cloud integration, virtualization, migrations, non-disruptive updates, storage management, information assurance, disaster recovery, and remediation. Progent offers Tier 3 support to help you to take care of issues with NetApp SAN storage deployments quickly and affordably following leading practices.
Internal Network Security Scan Consultants
24x7x365 Internal Network Security Inventory Consultancy
Progent offers small organizations a pair of specially designed network security inventory packages that include, at a set fee, remotely administered inventory scans of your security profile which are evaluated by certified security engineers who assess the results of the scan, deliver unbiased evaluations of your existing network security, and make suggestions for enhancements. Progent offers two complementary security inventory scanning packages for external and internal scanning that are priced to meet the budgetary realities of small businesses while delivering enterprise-class assessments of your network's vulnerability to assault.
Skype for Business and Cloud Voicemail Consult
Skype for Business certificate management Technology Professional
Lync Server 2010 provides IM, Real Presence, voice/video conferencing, desktop sharing, and both IP-based and traditional public switched telephone network (PSTN) voice communication. Microsoft Lync Server 2010 can extend the capability of Exchange, SharePoint and Office or cloud-based Microsoft 365 and simplify management via integration with Active Directory. Lync 2010 can also reduce capital and operational costs by doing away with VoIP hardware and subscription services, PBX systems, or conventional teleconferencing technology. Progent's certified unified communications consultants can provide remote and onsite support services to help your company to maintain and troubleshoot your current Lync 2010 environment or evaluate the advantages of migrating from Lync to Skype for Business, which is the renamed and revamped release of the product family. Progent can also help your organization to plan and execute an efficient Skype for Business migration or a migration to Microsoft Teams.
Microsoft Expert Windows Server 2012 R2 Hyper-V Virtual Switch Technical Support
Windows Server 2012 R2 Cloud Consultant Services
Progent's certified professionals can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, create test systems and rollout strategies, tune your infrastructure for on-premises, multi-location, cloud-based, and partial-cloud environments, educate your IT management team, create a corporate-wide security plan, streamline IT management, assist with creating applications, and generate and validate a DR/BC plan.
Nephilim ransomware recovery Consultants
Emergency WannaCry ransomware recovery Professional
Progent's proven ransomware recovery experts can assist your business to rebuild an IT network victimized by a ransomware virus such as Ryuk, Dharma, NotPetya, or Locky.
ProSight Reporting ConnectWise Manage Ticketing On-site Support
ProSight Reporting Network Infrastructure Monitoring Consultant
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Small and Midsize Business Migrations
Microsoft Certified Partner Hybrid Network Support Organization
Progent is a leader in affordably providing enterprise-class IT help to small companies. Progent's achievement in handling the IT support needs of the chronically underserved small business market is the cumulative outcome of key technical and process breakthroughs that have eliminated much of the traditional expenses out of managing IT service, injected unmatched professional skill into the support system, and significantly accelerated the repair cycle.
Web Application Security Security Audit Services
Network Consultant Information Assurance
Global Information Assurance Certification was established in 1999 to validate the knowledge of IT security professionals. GIAC certifications are recognized by businesses and institutions all over the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide expertise with any of the network security services covered under GIAC certification including evaluating network vulnerability, security incident handling, intrusion detection, web services security and security information and event management (SIEM) solutions.
Remote Troubleshooting Remote Monitoring and Reporting
Online Help Monitoring and Reporting
Mid-sized companies can get all the advantages of System Center Operations Manager 2007 and have quick availability of Progent's Microsoft and Cisco Premier Certified IT consulting professionals. With Progent's affordably priced network service programs, medium-size businesses can select a simple co-sourcing service program based on Microsoft Operations Manager 2007 with server monitoring, automated alerts, in-depth system analysis, Help Desk support, and remote troubleshooting. For companies with mission-critical environments who need non-stop networking, Progent offers a comprehensive 24x7 outsourcing package. Progent offers expertise in Microsoft Operations Manager 2007 to offer mid-size company networks world-class reliability, protection and productivity.
Solaris Upgrade Consultants
Solaris-Windows Migration
Progent can assist your business to design and implement a smooth transition from a Sun Solaris-based information environment to a network based on MS Windows and capable of running Microsoft's familiar office productivity products, business applications, and software development tools. Progent's Solaris, Windows and Cisco consultants and application specialists can show you how to guard your information and reduce business discontinuity by designing an effective migration plan that preserves your current investments in Solaris application and infrastructure. UNIX-to-Windows transition support expertise offered by Progent include evaluation of current environment, transition strategy and validation, Microsoft Exchange migration expertise, information and application transition, and processor and mass storage transition and consolidation.
Remote Exchange 2013 Network Consulting
Computer Engineer Exchange 2019
Progent's Microsoft-certified consultants have 20 years of background planning, integrating, and maintaining email systems for businesses in the and throughout the United States. Progent offers affordable Microsoft Exchange Servers consulting services to ensure that your email system offers compliance, service continuity, easy connectivity for remote and wireless users, efficient administrative utilities, and productive integration with telephony. Progent provides expertise and integration services for Exchange 2016, Microsoft Exchange 2013 Server, Microsoft Exchange 2010 Server, MS Exchange 2007, Exchange 2003, and Exchange 2K Server. Progent can also help small or mid-size businesses to migrate to Exchange 2016 Server or MS Exchange 2013 Server.
Specialist Exchange 2013 VoIP
After Hours Expert Microsoft Certified Exchange 2013 Outlook Web App Computer Consulting
Exchange Server 2013 incorporates significant enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces important new features as well as a revamped structure. These improvements affect vital IT areas including manageability, availability, compliance, operational costs, teamwork, extensibility, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can assist your organization to understand the possible advantages of upgrading to Microsoft Exchange Server 2013, create a cost-effective validation and deployment plan, and educate your IT team to manage your Microsoft Exchange Server 2013 environment. Progent also offers ongoing remote consulting and support and management services for Exchange Server 2013.
Network Security Test NodeZero Cybersecurity Penetration Testing
Top NodeZero Penetration Testing Intrusion Detection
Progent's certified cybersecurity experts can perform NodeZero-based threat assessments to verify your security defense systems and policies are correctly set up and effective.
SonicWall NSA 2650 Firewall Technical Support Services
SonicWall TZ500 Firewall Intrusion Detection
Progent's certified SonicWall firewall consultants can show you how to deploy, maintain, and tune SonicWall firewall/VPN products including the current SonicWall TZ, NSa and NSsp families of firewalls and the legacy SonicWall PRO 2040 products. Progent's CISSP and GIAC-certified network security consultants can show you how to incorporate SonicWall security gateways into an end-to-end network protection solution and build protection into your corporate operations.
Penetration Testing Technology Consulting
Help Desk Outsourcing Online Support
Progent applies no service activation charge and asks no monthly commitment for support services delivered during normal business hours. Progent's one-minute granularity eliminates large bills for fast solutions so you will not be forced to permit simple problems to fester.
Data Center Online Technical Support
Data Center Colocation Online Support
Progent's data center support services are designed for businesses with hardware located at Internet Data Centers or data center colocation hosting sites and requiring on-demand on-site service at the colo site plus remote help from Microsoft and Cisco Premier experts. Progent provides a complete array of Internet Data Centers and IDC and colocation support services such as system topology evaluation, Windows and UNIX server integration and support, tech support for server and communications networking, development and deployment of high availability systems, defining and implementing layered security structures, firewall configuration and troubleshooting, configuring load balancing environments, and planning high-availability server cluster configurations.
Development Companies Amazon enterprise hybrid cloud solutions
Programming Companies Amazon EC2 mobility
Progent can provide cost-effective remote support to help businesses of any size to access Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable high-performance storage, and Glacier for low-cost archival storage. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, architectural design and review, pilot testing, deployment, administration, performance optimization, software license management, backup/restore solutions, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN access and can show you how to deploy cloud-centric or hybrid cloud networking models that efficiently integrate Amazon AWS services. Progent can provide as-needed consulting to assist you to overcome technical roadblocks or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you move to the Amazon AWS platform on schedule and on budget.
Fortinet 60 Series Firewalls Consulting
Fortinet Firewall Sandboxing Online Support
Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in offering best-in-class performance for SSL/TLS inspection. Progent's Fortinet FortiGate firewall experts can assist you to configure your Fortinet security appliances to safeguard your IT assets at the network perimeter, within the data center core, at branch locations, and at the cloud edge.
