Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Providers in Pittsburgh
ProgentProgent's consulting support for network service organizations in Pittsburgh Pennsylvania enables your company to provide your clients Progent's consulting and Help Desk support under your brand as a seamless extension of your in-house network support team. These services can ease the way for you to add to your client base, fill out your service offerings, create happy clients, and increase your bottom line.

Progent's team of network infrastructure engineers, PC support technicians, network administrators, and data security consultants have acted as transparent adjuncts to the support staffs of some of the world's biggest IT service businesses. Progent's breadth and depth of technical knowledge allows you to add to the scope of your IT service practice, and Progent's close integration with your support team lets you promote and protect your company's brand.

Progent is a network consulting firm with 20 years of background delivering remote expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network engineers of any independent computer services firm in the world. Progent has delivered online IT assistance and consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)

Providing Progent's Support Services Under Your Branding
Progent's consulting program for network service organizations features seamless resale to your clients of professional services. Progent invoices your firm exclusively and works under your instructions to provide your clients consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for clients who require access to 24x7 support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind an efficient IT Call Center. But full-featured ticketing platforms are not only costly to license and staff, but also challenging to set up and manage. Smaller IT support companies seldom have the required budget or personnel. Progent's Service Desk and ticketing program gives IT support organizations an affordable way to keep their custom branding while delivering their customers responsive desktop support built around a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing solution for IT service firms takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop support team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing platform. The features available with Progent's Call Center and ticketing program enable you to increase your physical and virtual support volume, the diversity of technologies your company can handle, the number of locations you can service, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT service companies include:

  • Progent's remote desktop support team provides Level 1 end user help with 1-hour service level agreement to begin work during normal business hours.
  • Normal service hours are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in larger metro areas is available throughout the US at additional cost.
  • You have complete control of your customers and invoicing.
  • Your customers submit incident reports using your custom branded web portal, an 800 phone number, or by sending a request to your specified mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional information about Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for network service providers allows your support team to become a sole point of contact for virtually all technical expertise your clients may require. You can build your team and core IT skills at your own pace without being forced to decline new business owing to a gap in expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your in-house IT service team, under your coordination, and bills you rather than your client.
  • By-the-Minute Billing: Progent bills by the minute to minimize costs.
  • Detailed Documentation: Progent utilizes an enterprise-class documentation platform to make sure all services performed are thoroughly documented. This enables you to transfer service assignments to in-house consultants when you have sufficient people and appropriate skill sets.
Top advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Business: You can quickly and affordably accept additional opportunities beyond your core areas of expertise and open new geographies without assuming the risks associated with expanding your head count too quickly.
  • Re-enforce Your Name: You can improve your mind share as a comprehensive IT support provider by offering more solutions to more customers using your own brand.
  • Flesh Out Your IT Support Portfolio: Progent can provide world-class support in a broad array of IT disciplines and can be a reliable resource for growing your IT support operations.
  • Rapid Escalation: Thanks to a sizable team of senior technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
  • Make Your Customers Happy: Happy clients are loyal. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for expertise from your competitors.
  • Online Technical Support Experts: For two decades, Progent has delivered remote IT support ranging from Call Center support to advanced consulting. Efficient online support saves money and produces quick solutions.
  • Major Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's industry certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Pittsburgh, Pennsylvania Companies
Progent's seasoned team of certified consultants and technical experts offers Pittsburgh, Pennsylvania businesses a broad array of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service providers include:

Learn More Details About Progent's Reseller Program for IT Service Providers in Pittsburgh, Pennsylvania
To learn more details about Progent's reseller support for network service organizations in Pittsburgh, Pennsylvania, call 1-800-993-9400 or refer to Contact Progent.