Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Pittsburgh
ProgentProgent's consulting support for network service organizations in Pittsburgh Pennsylvania allows your company to offer your customers Progent's consulting and Help Desk Call Center support under your company's brand as a transparent augmentation of your regular IT support group. These services can put you on the fast track to add to your client base, flesh out your service catalog, create happy clients, and improve your bottom line.

Progent's team of network infrastructure experts, desktop integration and troubleshooting technicians, network administrators, and cybersecurity professionals have worked as transparent expansions to the IT groups of some of the world's biggest IT service businesses. Progent's range of expertise allows you to widen the capabilities of your IT support business, and Progent's transparency lets you promote and protect your branding.

Progent is a network consulting firm with two decades of experience delivering remote expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has provided remote technical support and advanced consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)

Reselling Progent's Support Services With Your Own Brand
Progent's reseller program for network service firms offers transparent resale to your clients of world-class IT services. Progent invoices you directly and performs under your instructions to deliver your clients consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for clients who require access to 24x7 support.

Help Desk and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind a successful Help Desk. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but challenging to configure and manage. Small or niche IT support firms seldom have the required financial or human resources. Progent's Service Desk and ticketing solution offers IT support firms an economical way to keep their company branding while providing their clients responsive desktop support services backed by a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing program for IT support companies leverages Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing platform. The features offered with Progent's Call Center and ticketing solution enable you to expand your support workload, the diversity of technical issues your firm can handle, the number of geographies you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT service firms include:

  • Progent's remote desktop support staff delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Standard service times are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in larger metros is available throughout the US at extra cost.
  • You keep full control of your clients and invoicing.
  • Your clients submit service requests through your custom branded Internet portal, a toll-free number, or by sending a request to your dedicated email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional information about Progent's Help Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service organizations allows you to become a single point of contact for practically all IT guidance and troubleshooting your customers may require. You can build your team and strategic in-house competencies at your own pace without being forced to decline opportunities due to a gap in expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your internal IT service team, under your direction, and invoices you rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Extensive Service Documentation: Progent uses an advanced service reporting platform to make sure all IT services performed are fully described. This allows you to transfer account assignments to internal personnel once you have sufficient people and appropriate technical skills.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can easily and affordably accept more jobs outside your core areas of expertise and serve additional territories without assuming the risks involved with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can improve your positioning as a full-spectrum IT support provider by delivering more solutions to more clients using your own brand.
  • Add to Your IT Support Portfolio: Progent offers top-tier support in a broad range of IT disciplines and can act as a dependable resource for expanding your IT support operations.
  • Rapid Problem Escalation: Thanks to a large roster of senior technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
  • Make Your Clients Happy: Happy customers are loyal. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek expertise outside the fold.
  • Remote Technical Support Experts: For 20 years, Progent has provided remote network support from Help Desk support to high-level consulting. Effective remote support cuts costs and produces quick results.
  • Advanced Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts have earned top certifications including CISSP, CISA, and GIAC. Learn more about Progent's industry certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Pittsburgh, Pennsylvania Organizations
Progent's seasoned team of certified engineers can provide Pittsburgh, Pennsylvania organizations a broad array of remote technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for IT service firms include:

Learn More Details About Progent's Consulting Support for Network Service Providers in Pittsburgh, Pennsylvania
To learn additional information about Progent's reseller program for IT service firms in Pittsburgh, Pennsylvania, call 1-800-993-9400 or visit Contact Progent.