Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Providers in Pittsburgh
Progent’s consulting support for IT service firms in Pittsburgh Pennsylvania enables your company to offer your clients Progent's consulting expertise and Help Desk Call Center support using your own branding as a seamless extension of your regular network services team. This can put you on the fast track to add to your revenue, fill out your service offerings, create happy customers, and increase your profits.
Progent’s nationwide team of network engineers, desktop support technicians, network admins, and data security consultants have acted as transparent extensions to the support staffs of some of the country's biggest IT service firms. Progent’s breadth and depth of expertise allows you to broaden the capabilities of your IT service business, and Progent’s close integration with your support team lets you promote and protect your company's brand.
Progent is an IT support firm with two decades of experience providing online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any private computer support company in the world. Progent has provided remote IT support and consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)
Using Progent's Support Services With Your Own Brand
Progent's reseller program for network service organizations features seamless resale to your clients of world-class services. Progent bills your firm directly and works under your direction to deliver your clients support services under your branding. In addition, Progent offers an affordable Extended Hours Support Program for customers who need 24x7 technical support.
Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the enabling technology behind a successful IT Call Center. But full-featured ticketing platforms are not only expensive to license and staff, but also a hassle to configure and maintain. Smaller IT service companies seldom have the required budget or personnel. Progent's Help Desk and ticketing solution gives IT service organizations an economical way to retain their company branding while delivering their customers responsive desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing program for IT service companies takes advantage of Progent's investments in advanced ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing program enable your IT service firm to increase your physical and virtual support volume, the diversity of technical issues your company can take on, the locations you can serve, and your hours of availability.
Important features of Progent's Service Desk and ticketing solution for IT service organizations include:
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service providers allows you to become a single source for practically all technical expertise your clients may need. You can grow your team and strategic IT skills steadily without being forced to say no to opportunities due to a gap in in-house expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for Network Service Firms include:
Progent's Areas of Expertise for Pittsburgh, Pennsylvania Organizations
Progent's nationwide team of certified engineers offers Pittsburgh, Pennsylvania businesses a broad range of online consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for network service providers include:
Learn More About Progent's Reseller Program for Network Service Firms in Pittsburgh, Pennsylvania To learn additional details about Progent's reseller program for IT service organizations in Pittsburgh, Pennsylvania, call 1-800-993-9400 or see Contact Progent.