Tucson Consultants for IT Support Organizations
Short-Term Support Staff Expansion
Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Organizations in Tucson
Progent’s consulting support for IT service organizations in Tucson Arizona enables you to provide your clients Progent's consulting and Help Desk support with your brand as a seamless supplement to your in-house network support group. This can help you grow your client base, fill out your service offerings, satisfy your customers, and increase your bottom line.
Progent’s nationwide team of network experts, desktop integration and troubleshooting technicians, IT admins, and data security consultants have acted as seamless expansions to the IT groups of some of the world’s biggest IT service businesses. Progent’s range of expertise allows you to widen the scope of your IT support business, and Progent’s transparency helps you promote and preserve your company's brand.
Progent is a network support company with two decades of experience providing online consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network engineers of any independent computer services company in the world. Progent has delivered online IT support and consulting to customers in every state in the country. (Check out recommendations from Progent's customers.)
Providing Progent's Support Services With Your Own Brand
Progent's reseller program for network service providers features transparent resale to your clients of professional services. Progent bills you exclusively and works under your instructions to provide your clients consulting and support services under your branding. Also, Progent has an affordable Off-hours Support Service for clients who require access to 24x7 technical support.
Help Desk and Ticketing for Network Service Providers
Ticketing is the enabling technology behind an effective Help Desk. But full-featured ticketing platforms are not just costly to license and staff, but challenging to configure and maintain. Smaller IT support providers rarely have the required financial or human resources. Progent's Help Desk and ticketing program offers IT support firms an affordable way to keep their company branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing program for IT support firms takes advantage of Progent's investments in advanced ticketing software, a remote desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing program allow your IT service firm to expand your support workload, the range of technical issues your firm can handle, the locations you can service, and your overall availability.
Key features of Progent's Service Desk and ticketing program for IT service organizations include:
- Progent's remote desktop support staff provides Level 1 end user assistance with 1-hour SLA to commence work during normal work hours.
- Standard support times are 5am to 7pm PST, five days per week.
- Extended hours support is offered at extra cost.
- Optional on-premises support in larger metros is offered across the country at additional cost.
- You retain complete control of your clients and invoicing.
- Your clients enter service requests using your branded web portal, a toll-free phone number, or by directing an email to your dedicated mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified online until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service firms allows you to become a single point of contact for virtually all technical expertise your customers may require. You can build your team and strategic in-house competencies at your own pace without being forced to decline new business owing to a lack of in-house expertise or a shortage of personnel.
Key aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent works as a transparent extension of your in-house support group, responding to your direction, and bills you instead of your customer.
- Granular Billing: Progent charges on a per-minute basis to reign in expenses.
- Extensive Service Reporting: Progent uses an advanced reporting system to make sure all IT services performed are fully described. This allows support group to shift service assignments to in-house personnel when you have enough staff and relevant skill sets.
- Safely Expand Your IT Support Practice: You can quickly and efficiently accept more opportunities outside your core fields of excellence and open additional territories without the risks associated with expanding your head count too rapidly.
- Strengthen Your Name: You can solidify your mind share as a full-spectrum IT service firm by delivering more solutions to more customers using your own brand.
- Flesh Out Your IT Support Portfolio: Progent can provide top-tier expertise in a broad range of technologies and can be a reliable resource for expanding your IT service business.
- Fast Escalation: With a sizable roster of high-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
- Keep Your Clients Satisfied: Satisfied customers keep coming back. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for expertise outside the fold.
- Online Technical Support Experts: For 20 years, Progent has delivered remote network support ranging from Help Desk support to advanced consulting. Effective online support cuts costs while delivering quick results.
- Advanced Industry Certifications: Progent’s engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants hold top certifications including CISSP, CISM, and CRISC. Learn more about Progent's technology certifications.
Progent's Areas of Expertise for Tucson, Arizona Companies
Progent's veteran team of certified consultants and technical experts can provide Tucson, Arizona organizations a broad range of online consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Migration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Consulting
- Active Directory and Azure AD Planning
- Office 365 Configuration
- Dynamics GP (Great Plains) Reporting
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Online IT Troubleshooting
- Work from Home Integration
- Cisco Network Infrastructure
- Juniper Networks Technology
- Cisco Routers Consultants
- Security and Compliance Monitoring
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Configuration
- Help Desk Call Center Outsourcing
- Desktop Support
- Colo Data Center Support
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Programming
- Virtualization Management
- Windows Hyper-V Integration
- VMware vSphere and vCenter Integration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Expertise
- Smartphone Integration
- Apple iPhone Integration
- Android Phone Integration
- Ransomware Defense and Recovery
- Data Backup/Restore Solutions
- Cisco VoIP Phones and Telepresence
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi Access Point Configuration
- Wi-Fi Site Surveys
Find Out More Details About Progent's Consulting Support for Network Service Providers in Tucson, Arizona To learn additional details about Progent's consulting program for IT service organizations in Tucson, Arizona, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Top Ranked Windows Server 2003 Consultancy
Online Technical Support Microsoft Windows 2003
Progent's certified Windows Server 2003 consultants can provide computer support and IT consulting services for the entire line of Microsoft .NET Servers, Windows 2003 Server, and Windows Server 2000. Progent's Windows Server 2003 upgrade, integration, update, and maintenance services include system planning, deployment, project management, on-premises and remote technical support and repair, Help Desk outsourcing, expert security consulting, turn-key outsourcing, and expert co-sourcing.
Technology Professional Cybersecurity Assessment
Engineers Cybersecurity Vulnerability Assessment
Progent offers several network security service bundles designed to deliver larger corporations an impartial and comprehensive security audit from a group of certified security engineers. All Progent's security assessment bundles incorporate a suite of services like automated scans from inside and from outside the network firewall, expert interpretation of scanned data by certified security engineers, production of a report documenting the results, plus a live high-level executive outbrief and a detailed interactive review for internal network managers.
Engineers VMware
VMware Consulting
Progent can provide the support of a certified VMware VCDX consultant to help you plan, deploy, manage and troubleshoot VMware vSphere and vCloud-based virtualization solution for on-premises networks, cloud environments, or hybrid cloud systems. Progent offers advanced knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent has extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility.
Remote Support CRISC Risk Identification
Risk Assessment Support and Setup
Progent's disaster recovery planning and business continuity engineers can show you how to design a disaster recovery plan to prepare for an IT network catastrophe. Progent can show you how to create a complete disaster recovery plan that incorporates scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-authorized consultants can also help you build an affordable, high-availability network architecture that addresses availability issues involving a wide array of network technologies and processes.
Support Cisco ASA 5500
ASA 5510 Firewall Support and Setup
Progent's CCIE-certified networking consultants can assist you to maintain older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also assist you to configure, manage, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
Contract Programmer Microsoft Azure Backup
Microsoft Certified Partner Azure enterprise hybrid cloud solutions Technology Professional
Progent can help small companies to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can streamline IT management and lower equipment investments. Microsoft Azure includes a wealth of cloud services and Progent can assist you to evaluate the advantages and limitations of different cloud computing architectures you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and local applications and network infrastructure and make sure you sidestep the typical errors small companies make when moving to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also help you to configure firewalls and VPN connections and to manage iPhones and iPads and Android smartphones and tablets.
Microsoft SBS Premium Add-on Consultant Services
Small Business Server 2003 Support
Microsoft Small Business Server is a low-cost suite of server products that provides the basis for a feature-rich but easy-to-manage IT network. The IT demands of the Microsoft .NET products included with Small Business Server 2011 requires a computer consultant with real-world background designing and building seamless, end-to-end business network solutions. Progent's Microsoft Small Business Server professionals have an average of more than a decade of experience supporting business networks built on Microsoft technology. This experience assures you results in deploying, administering, and repairing network solutions that incorporate the Microsoft SBS Server package of servers and applications.
Remote Server Management Cards Consultants
American Megatrends MegaRAC Professional
Remote server management cards give IT administrators full control over a server without the need for an on-site visit. Through these server management cards, all console screen information plus keyboard and mouse operations are transferred to an off-site session to an IT professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can assist you to design, deploy, and manage a high-availability business network that incorporates remote management cards and Progent can utilize these remote management cards to provide efficient remote technical support. Progent has experience with a number of remote server management cards such as Aten IP9001 remote server management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out remote management cards, and Peppercon eRIC remote management cards.
Specialist VMware Hy7brid Cloud
VMware Live Migration Consultancy
Progent can provide the support of a certified VMware VCDX expert to help your organization plan, deploy, manage and repair VMware vSphere-powered virtualization ecosystem for local networks, cloud environments, or hybrid systems. Progent can provide advanced knowledge for deploying and configuring VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and application continuity. Progent has extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high availability, fault tolerance, and disaster recovery.
SQL Server 2014 Cluster Shared Volumes Support Services
SQL Server 2014 Cardinality Estimation Integration Services
Microsoft SQL Server 2014 incorporates significant improvements in critical areas including speed, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that works seamlessly with all workloads including OLTP, data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and on-premises consulting services that include system design, configuration, management, remediation, and application development services to enable organizations of all sizes to achieve fast return from their SQL Server 2014 deployment.
Power BI Gateway Development Company
Programming Company Power BI
Progent's Power BI experts can assist you to plan, install, maintain, update or troubleshoot your Power BI business analytics solution. Progent's database experts can assist you to organize your target data for Power BI visualizations. Progent can assist you implement and manage an on-premises, cloud, or hybrid environment for Power BI.
Specialists Aironet 4800 Access Point
Aironet Wave 2 Wi-Fi AP Support Outsourcing
Progent's Cisco CCIE Wi-Fi network consultants offer remote or onsite integration and troubleshooting services to assist your organization to design, configure, upgrade, tune, manage and troubleshoot Aironet wireless access point environments of any scale or architecture. Progent's Cisco Wi-Fi controller consultants can also help you to integrate your wireless ecosystem with your wired network infrastructure and cloud-hosted resources to build a seamless enterprise-wide connectivity foundation that is easy to manage and expand. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most appropriate selection, placement and setup of Aironet wireless APs to accommodate your specific workplace layout, building structure, and expected network traffic.
Windows, UNIX, Solaris Consulting Services
UNIX, Windows Engineer
Progent's UNIX family support experts offer small companies and software developers support for managing and maintaining UNIX, Linux or Solaris environments that operate with Microsoft-powered technology. Progent offers your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of expertise offers you an easy one-stop source to show you how to create and maintain a secure and robust mixed-platform connectivity and communications solution that allows UNIX and Microsoft coexistence by integrating MS Windows with popular variants of UNIX including Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms such as RedHat Linux, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.
Open Now Aironet Outdoor Wi-Fi Access Point IT Consultant
Online Troubleshooting Aironet
Progent's Cisco CCIE wireless network infrastructure consultants can provide online or on-premises integration and troubleshooting services to assist you to plan, configure, update, tune, administer and debug Aironet Wi-Fi AP environments of any scale or architecture. Progent's Cisco wireless controller experts can also help you to combine your Wi-Fi ecosystem with your wired network and cloud-based resources to build an enterprise connectivity solution that is easy to manage and expand. Progent also can provide affordable wireless site surveys to help you to determine the most appropriate selection, location and setup of Aironet wireless access points to work with your specific office design, construction, and expected network traffic.
Immediate Microsoft, Cisco and Security Certified Experts Microsoft Access software programming Consulting
Microsoft Access scripting Engineer
Progent can provide cost-effective remote consulting services for all releases of Office Access including Access desktop and Access Web App and offers advanced help for application development, database conversion, performance optimization, report design, and troubleshooting. Progent also offers custom online training for Office Access programming and database administration.
Microsoft Experts SQL Server 2012 AlwaysOn Failover Cluster Remote Support
SQL Server 2012 AlwaysOn On-site Support
Progent can provide the support of certified consultants and seasoned database application programmers, DBAs, project management experts, Cisco-certified network engineers, disaster recovery specialists, and certified data security professionals to help you to assess the likely benefits of SQL Server 2012 for your business, install test systems at your datacenter or at Progent's test lab, plan and execute out an efficient transition to SQL Server 2012 from previous releases of SQL Server or from other RDBMS platforms, and define a cost-effective and secure network infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012.
Microsoft Excel for Mac Remote Technical Support
SharePoint Server and Mac IT Consultants
Microsoft Mac Office allows Mac users to run the industry's most popular business programs. Progent's Apple-certified Macintosh consultants can show you how to set up Microsoft Office for Macintosh on a mixed-platform environment combining Apple OS X and Windows computers so that Macintosh users can access the new features in Microsoft Word, Excel, PowerPoint and Entourage in order to share information and system resources with co-workers who run Windows. Progent's consultants have experience with both Apple Macintosh and Windows platforms and can provide service for environments that mix Apple Macintosh with Windows computers with complete resource sharing, or environments which intentionally restrict sharing between Mac and Windows users.
MCSE Expert Certified Online Support Services Great Plains Accounting Software
Microsoft Dynamics GP ERP Integration
Progent’s Microsoft certified consultants offer a variety of consulting services for Microsoft Dynamics GP. Microsoft Dynamics GP is an accounting and business analysis solution based, like all Microsoft accounting tools, on the scalable and familiar platform of Windows technology. Microsoft Dynamics GP provides an affordable tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is simple to install and integrate, and with its segmented design you can purchase only the capability you currently need, with the option to add clients and enlarge functionality in the future. Progent’s Microsoft Dynamics GP support experts can help you deploy, customize and manage the latest version of Microsoft Dynamics GP or migrate smoothly from an older edition.
LifeSize 220 Series Telepresence Consultant Services
Specialists Cisco Video Conferencing
Progent offers access to a veteran consultant with extensive hands-on experience configuring, managing, and enhancing immersive telepresence platforms from leading vendors such as Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can work with your in-house IT management team, your ISP, and your telepresence platform supplier to assist your organization increase the business value of your video conferencing solution.
24-7 Internal Security Scan Consulting Services
Specialists Internal Security Inventory
Progent provides small organizations a pair of specially designed security inventory packages that include, at a set price, remotely administered scans of your security profile which are analyzed by professional information security engineers who assess the results of the remote scan, present objective summaries of your current network security, and offer suggestions for improvements. Progent has developed two non-overlapping security inventory scanning packages for external and internal security scanning that are priced to fit the restricted budgets of small companies while offering enterprise-quality evaluations of your IT network's exposure to attack.
24-7 Repair Installation Microsoft EMail
24-7 Microsoft Mail IT Specialists
Progent's Microsoft-certified experts have two decades of background providing electronic messaging and unified email/telephony solutions for companies. Progent provides affordable Microsoft Exchange 2007 Server consulting services to strengthen email security and virus protection, achieve fault tolerant email, and facilitate remote and mobile email access. Progent’s Microsoft Exchange consulting and support offerings can assist you in designing and deploying a Microsoft Exchange upgrade or a move from a legacy SMPT server or outdated Microsoft Email product such as Microsoft Exchange 5.5 to Exchange Server 2010.
Professionals SQL Server 2016 Security
Information Technology Consulting SQL Server 2016 Security
Microsoft SQL Server 2016 offers major enhancements in performance, capacity, security and compliance, uptime, mobile computing integration, and built-in business intelligence. Innovations include PolyBase for processing relational and non-relational databases in one appliance for data warehousing, Jason support, Always Encrypted mode, Mobile Reports, and seamless control over local and cloud resources. Progent's Microsoft-certified consulting team can provide remote and onsite expertise to assist businesses of any size to configure, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft products including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).
Consultant Microsoft Dynamics CRM
Microsoft Expert Customer Relationship Management Online Support
Microsoft Dynamics Customer Relationship Management helps small companies nurture profitable client relationships. Built-in Sales and Customer Service modules enable employees to share information to help promote selling success and offer consistent, efficient customer service. Progent can set up the optimal network infrastructure, including mobile wireless connectivity, to support MS CRM, and Progent's Experts Team can provide your company with a certified MS CRM professional who can show you how to combine Microsoft Dynamics CRM with your marketing or customer support data.
Windows Server 2016 Cloud Witness Specialists
Setup and Support Windows Server 2016 Multi-domain clusters
Progent's Windows Server 2016 disaster recovery/business continuity consultants can help your organization to design a DR solution based on Microsoft's cloud-tested Failover Clustering tools such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class network-attached storage using low-cost hardware, Virtual Machine Load Balancing for enhancing the performance and fault-tolerance of Failover Clusters while minimizing capital investment and management overhead, and Cloud Witness for fast, economical creation of a stretch cluster quorum arbitration point.
Enterprise Information Technology Consulting Firms
Enterprise Windows Information Technology Support
For large organizations, Progent can leverage in-house IT groups by providing world-class experience in supporting key Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server help. For the national or worldwide businesses with branches, Progent can perform as a seamless nearby extension of corporate network management. Progent’s enterprise support services include corporate-wide security, remote branch office support, system design, Sarbox conformance, project planning, and top-level service for multiple location office environments based on Enterprise Windows 2000. Progent can provide on-site engineers and specialists to help with a campus relocation or branch move, or a system designer to assist with building or utilizing an Internet Data Center or co-location site.
Peppercon eRIC Consulting
Engineer Remote Server Management Cards
Remote server management cards give IT administrators complete control of a server without the need for an on-site presence. Through these management cards, all console screen information plus keyboard and mouse functionality are transferred to an off-site session to an IT expert who can be situated anywhere in the world. Progent's Microsoft and Cisco certified consultants can assist you to plan, deploy, and support a fault-tolerant business network that includes remote management cards and Progent can use these remote management cards to deliver efficient remote technical assistance. Progent has experience with a variety of remote server management cards such as Aten remote management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon eRIC remote management cards.
Integration Support SCCM 2007 Mobile Device Management
24/7 SCCM 2007 Hardware Inventory IT Services
Progent's Microsoft-certified consultants can assist your organization to support System Center 2007 Configuration Manager to simplify administration, enhance compliance, and boost worker output by ensuring that operating systems and applications are always up to date, tracking product licenses, and monitoring resource usage patterns to help you make informed buying decisions. When your organization is set to upgrade your SCCM 2007 device management ecosystem, Progent can help you to prepare for and carry out a smooth move to SCCM 2012.
Technical Support Firm Windows 7 Migration
Microsoft Certified Windows 7 Migration System Repair
Progent's certified engineers can assist your company to pilot
Ubiquiti XG Security Gateway Consulting Services
Ubiquiti's UniFi XG AP WiFi access points Professional
Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 Wi-Fi access points (APs), security gateways, and managed switches. UniFi devices running across multiple venues with any number of access points can be remotely provisioned and managed with Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, management, tuning, troubleshooting, monitoring, and reporting. Progent offers the expertise of veteran Wi-Fi professionals who can help you to determine the benefits of UniFi technology for your business and assist you to design, install, manage, and troubleshoot your UniFi solution.
Emergency CUBE Technical Support Services
Unified CM and Exchange Online Technical Consultant
Cisco Unified Communications Manager (Unified CM), previously known as CallManager, operates as the heart of Cisco's communications and collaboration portfolio. Unified Communications Manager and Cisco Unified CM Express (CME) offer an advanced IP-PBX by integrating tightly with applications like Unified Communications Manager IM and Presence Service, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's CCIE-certified network consultants offer effective and budget-friendly remote and onsite expertise to assist businesses of all sizes to create and maintain CUCM deployments by providing Unified Communications Manager integration and technical support services that add optimum business value. Progent can assist with any facet of CUCM setup and debugging in areas that include integrating Cisco VoIP phones and Video phones, reviewing dial plans, setting up SIP trunking and PSTN calling, installing ISR G2 routers with CUBE support, designing Cisco UCS server clustering systems for high availability, capacity planning, and integration with Microsoft Exchange and Skype for Business.
Remote PC and Smartphone Support Company
24x7x365 Telecommuting Network Design
Progent's remote access and smartphone synchronization experts can assist your business to plan and deploy secure access solutions for remote desktop PCs, laptops, and smartphones so they integrate seamlessly with your IT network, enabling you to improve the productivity of your remote workers.
Top Rated Active Directory Exchange Network Consultants
Microsoft Certified Partner Azure AD DS On-site Support
Progent’s consultants can help you to plan and implement a smooth move from onsite Active Directory to cloud-hosted Azure AD or to a hybrid system that deploys Azure AD Domain Services and AD Connect to unify identity management across on-premises and cloud assets.
SharePoint Server 2010 Support and Setup
SharePoint Business Connectivity Services IT Consultant
Progent's Microsoft consultants offer affordable online support and development services to help you to plan, implement, administer, and maintain SharePoint 2010 environments that can involve web sites that can function as portals, extranets, document and media management tools, blogs, data marts, business information systems, enterprise search, Visio-driven workflows, and other utilities to promote and improve collaboration. Progent can help you combine SharePoint 2010 with MS SQL Server and with third-party data sources and with Microsoft's familiar office productivity programs including Office Excel, Word, Outlook, and Visio. Progent can assist you to upgrade from previous releases of SharePoint or adapt a multi-vendor mix of web applications into a unified and easy-to-manage SharePoint 2010 environment.
Microsoft Azure AD configuration Contract Programming Firm
Microsoft Azure VPN configuration Developer Firms
Progent can assist companies of all sizes to move any part of their network infrastructure to the Microsoft Azure cloud. This can simplify network management and reduce hardware expense. Azure includes a comprehensive library of cloud services and Progent can assist you to evaluate the benefits and limitations of different cloud networking architectures you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and local applications and resources and ensure you sidestep the common errors small organizations make when moving to the cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also assist you to configure firewalls and VPN connections and to integrate Apple iOS devices and Google Android smartphones and tablets.
Consultant Windows Server Update Services
SUS Engineer
Microsoft Windows Server Update Services enables network managers to deploy and track the latest Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft SUS, network support personnel can fully and easily manage the installation of patches that are published via Microsoft Update to servers and workstations in a company. Progent can help you with complex details of the initial configuration of Microsoft WSUS such as designing the Microsoft Windows Server Update Services deployment, setting up user's workstations, establishing the Group Policy parameters, and making sure your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container that makes sense for your system environment.
Windows Server 2012 R2 Data Deduplication Consulting
Windows 2012 R2 Troubleshooting
Progent's Microsoft-certified professionals can assist you to evaluate the benefits of Windows Server 2012 R2 for your company, develop test environments and rollout strategies, optimize your network infrastructure for local, multi-location, private or public cloud-based, and hybrid environments, educate your IT support team, create an enterprise-wide security plan, automate network management, assist with creating applications, and build and validate a disaster recovery/business continuity plan.
24 Hour Setup and Support Dynamics GP Great Plains Software
Microsoft Dynamics GP ERP IT Consulting
Microsoft Dynamics GP/Great Plains 2010 accounting is a full-featured business management solution that integrates data and processes across your business, communicates easily with other solutions, and brings together employees, customers and vendors unrestricted by time or place. Created for small to mid-size businesses, MS Dynamics GP 2010 and Dynamics GP Version 10.0 deliver capability for accounting, analytics and reporting, project management, inventory and order control, eCommerce, human resource management, CRM, field service, manufacturing, retail, and online business services. Progent can help you set up and manage a reliable, secure server and network environment to support Microsoft Dynamics Great Plains, and can provide expert Great Plains consultants to help your business exploit the full power of Microsoft Dynamics GP/Great Plains 2010.
Datacenter Monitoring Information Technology Consulting
Microsoft SCOM 2012 Migration Computer Consultant
Progent's Microsoft-certified consulting experts have more than 10 years of background designing, deploying, enhancing and fixing System Center Operations Manager solutions and can provide organizations of any size advanced remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist you to design a topology for Microsoft SCOM 2012 servers that provides the responsiveness and availability needed to monitor your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs according to industry best practices for monitoring network fabric and both Microsoft and third-party apps and services. Also, Progent can deliver fast remote or on-premises technical support to assist you to fix serious issues uncovered by Microsoft SCOM 2012.
Branch Office Technical Support
Branch Office Computer Consultant
Years of background providing Microsoft support and Cisco network consulting has allowed Progent to develop a unique capability for serving branch offices that require network service with the responsiveness associated with with small organizations but which includes professional client interaction, complete documentation, and adherence to corporate IT protocols. If your enterprise has a branch office located anywhere in or any region covered by Progent's consultants, Progent can offer a broad array of onsite and on-line IT support services and system design assistance.
Exchange 2019 and Windows Server Core Specialists
Configuration Exchange 2019 Security
Progent can assist your organization in any facet of your migration to Microsoft Exchange 2019 including configuring Windows Server 2019 as a host for Exchange; designing HA system topology for a local, cloud-based or hybrid deployment; migrating mailboxes; designing and configuring Hyper-V virtualization; setting up hardware load balancing (HLB); building Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft Office 365; and setting up Outlook.
Windows 2012 R2 Remote Consulting
Microsoft Certified Partner Windows Server 2012 R2 Hyper-V IT Services
Progent's certified professionals can help you to assess the business value of Microsoft Windows Server 2012 R2 for your company, create test systems and rollout strategies, optimize your infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid environments, educate your IT support staff, create a corporate-wide security plan, streamline IT administration, assist with application development, and generate and validate a DR/BC plan.
Monitoring and Reporting IT Consulting
Technical Support Services Microsoft Operations Manager
Mid-sized companies can get all the advantages of Operations Manager and have fast availability of Progent’s Microsoft and Cisco Premier Certified IT support professionals. With Progent's affordably priced IT support packages, medium-size businesses can choose a basic co-sourcing package based on System Center Operations Manager with server monitoring, automated alerts, comprehensive system analysis, Help Desk support, and remote troubleshooting. For companies with line-of-business applications who need high availability networking, Progent offers a complete 24x7 outsourcing package. Progent offers expertise in System Center Operations Manager to offer mid-size company information systems world-class reliability, protection and performance.
