Tucson Consultants for Computer Support Organizations
Transparent Temporary Support Staff Augmentation
Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Tucson
Progent’s consulting support for network service organizations in Tucson Arizona enables you to provide your customers Progent's consulting and Help Desk Call Center support with your brand as a transparent extension of your in-house network support group. These services can ease the way for you to grow your client base, fill out your service catalog, satisfy your customers, and increase your profits.
Progent’s nationwide team of network infrastructure experts, desktop integration and troubleshooting technicians, network admins, and cybersecurity professionals have worked as seamless supplements to the support staffs of some of the country's biggest IT service firms. Progent’s breadth and depth of expertise allows you to add to the scope of your IT support business, and Progent’s close integration with your support team lets you strengthen and protect your branding.
Progent is an IT support company with two decades of background providing remote expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network engineers of any private IT support company in the world. Progent has provided online IT support and consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)
Using Progent's Support Services Under Your Own Brand
Progent's consulting program for network service organizations features transparent resale to your clients of world-class IT services. Progent bills you exclusively and works under your instructions to deliver your customers consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for customers who require 24x7 support.
Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing is fundamental to an effective service desk. But modern ticketing platforms are not only costly to license and staff, but a hassle to configure and maintain. Small or niche IT support companies seldom have the required resources. Progent's Help Desk and ticketing program offers IT support firms an affordable way to keep their own branding while providing their clients world-class desktop support built around a best-of-breed ticketing platform and supplemented by rapid escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing solution for IT service companies leverages Progent's investments in advanced ticketing software, a remote desktop support team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your existing ticketing system. The features offered with Progent's Service Desk and ticketing solution allow you to increase your physical and virtual support workload, the range of technical issues your company can handle, the locations you can serve, and your overall availability.
Key features of Progent's Service Desk and ticketing solution for IT support firms include:
- Progent's remote desktop support team provides Level 1 end user help with 1-hour service level agreement to begin work during normal business hours.
- Normal service hours are from 5am to 7pm PST, five days a week.
- Extended support is available at extra cost.
- Optional on-premises support in major metros is available throughout the US at extra cost.
- You keep full control of your clients and billing.
- Your customers enter service requests using your branded Internet portal, an 800 number, or by directing a request to your designated email address.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified online until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service firms allows your support team to act as a single point of contact for practically all IT expertise your clients may require. You can grow your staff and core in-house competencies at your own pace without having to turn down new business owing to a lack of expertise or the absence of personnel.
Key features of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent acts as a seamless supplement to your in-house support team, responding to your direction, and invoices you rather than your client.
- By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
- Extensive Reporting: Progent uses an advanced service reporting system to ensure that all services delivered are fully described. This allows your IT support organization to shift account responsibilities to internal consultants once you have enough staff and relevant skill sets.
- Safely Grow Your Service Practice: You can easily and affordably accept additional jobs outside your core areas of expertise and open additional territories without assuming the risks associated with increasing your head count too quickly.
- Strengthen Your Name: You can solidify your positioning as a full-spectrum IT support firm by delivering more solutions to more clients under your own company name.
- Flesh Out Your IT Support Portfolio: Progent offers world-class expertise in a broad array of technologies and can act as a reliable reservoir of skills for expanding your IT service operations.
- Rapid Problem Escalation: With a large roster of high-level technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
- Make Your Clients Happy: Satisfied clients keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from your competitors.
- Online Technical Support Professionals: For 20 years, Progent has provided remote IT support from Help Desk support to high-level consulting. Efficient remote service cuts costs and produces fast solutions.
- Top Industry Certifications: Progent’s IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP, CISM, and GIAC. Find out more about Progent's technology certifications.
Progent's Practice Areas for Tucson, Arizona Organizations
Progent's nationwide team of certified consultants can deliver Tucson, Arizona businesses a broad range of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for network service providers include:
- Exchange 2019 Consulting
- Microsoft Exchange 2016 Migration
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Migration
- Active Directory Planning
- Office 365 Configuration
- Microsoft Dynamics GP Consulting
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Online IT Support
- Teleworker Support Services
- Cisco Infrastructure
- Juniper Infrastructure
- Cisco Routers Troubleshooting
- Security and Compliance Consultants
- Disaster Recovery Planning
- Penetration Testing
- Firewall Integration
- Help Desk Services
- Desktop Tech Support
- Data Center Support
- Operations Manager Monitoring
- Configuration Manager Expertise
- Microsoft Access Consulting
- Virtualization Management
- Hyper-V Configuration
- VMware vSphere Configuration
- Citrix XenApp Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Expertise
- Smartphone Integration
- iPhone Integration
- Android Smartphone Support
- Ransomware Defense and Recovery
- Data Backup/Restore Consulting
- Cisco VoIP Phones and Conferencing
- Microsoft Skype for Business and Microsoft Teams
- Wi-Fi Access Point Setup
- WiFi Site Surveys
Learn More Details About Progent's Reseller Support for Network Service Providers in Tucson, Arizona For additional details about Progent's reseller support for IT service firms in Tucson, Arizona, call 1-800-993-9400 or visit Contact Progent.
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Dynamics GP Accounting IT Services
Online Troubleshooting Dynamics GP/Great Plains
Progent’s Microsoft certified experts provide a variety of consulting services for Microsoft Dynamics GP. Dynamics GP/Great Plains is a Microsoft accounting package and business management tool based, like all Microsoft accounting tools, on the scalable and familiar foundation of Microsoft Windows technology. Dynamics GP 2010, the most recent version of Microsoft accounting software in the Microsoft Dynamics GP/Great Plains family, provides a cost-effective solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Microsoft Dynamics GP is easy to install and configure, and with its modular design you are able to license only the capability you currently need, with the ability to add clients and enlarge functionality when necessary. Progent’s Microsoft Dynamics GP/Great Plains Software consulting engineers can help you install, configure and manage Microsoft Dynamics GP/Great Plains 2010 and also earlier editions of Dynamics GP.
Biggest VPN Professionals
Network Consultant VPN
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized business integrate and support Cisco’s security and Virtual Private Network technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are easy to administer and offer the flexibility to evolve with your growing business requirements. Progent’s Cisco-Certified network consultants are familiar with Cisco’s complete line of products targeted at preventing data theft, virus and worm assaults, DDoS attacks, and other threats to your information system. Progent can show you how to integrate Cisco technology to achieve secure access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to establish a centralized client access control foundation for user authentication, authorization, and accounting from a graphical Web interface.
Windows 8.1 Migration Phone Support
Technology Consulting Services Windows 8.1 Work Folders
Progent's Microsoft-certified experts can provide a range of network consulting services to help companies of all sizes to deploy, manage, and troubleshoot environments that incorporate desktops, laptops, tablets, or Windows phones powered by Windows 8.1. For enterprise customers, Progent's senior project managers can help set up testing labs to assess Windows 8.1 and plan and execute Windows 8.1 migration projects following industry best practices.
Catalyst Ethernet Switch Online Troubleshooting
Catalyst Switch VLAN Support and Setup
With Catalyst switches for small and medium-sized businesses, Cisco enables organizations to gain the full benefits of adding intelligent services to their networks. Cisco's switching product line allows you to enable features to make your IT network highly robust to handle time-critical needs, expandable to facilitate future growth, safe enough to guard restricted data, and capable of prioritizing and managing all traffic to streamline network operations. Progent's CCIE certified consultants can help you select and integrate Cisco Catalyst switches appropriate for your company. In addition, Progent's CISM and CISSP certified security specialists can show you how to develop a comprehensive security plan and set up Catalyst switches so they help support your security policies. Catalyst switches that Progent supports include the Cisco Catalyst 2950 switches, Catalyst 3750 switches, Catalyst 4948 switches, and Catalyst 6500 switches.
PowerPivot for Excel IT Consultants
24x7x365 Power View Consultants
Progent offers the expertise of certified consultants and seasoned software developers, database administrators, project management experts, network infrastructure engineers, disaster recovery specialists, and data security consultants to assist your business to evaluate the likely benefits of SQL Server 2012 for your business, set up pilot systems at your datacenter or at Progent's test lab, plan and execute out a smooth transition to SQL Server 2012 from previous releases of SQL Server or from legacy RDBMS platforms, and configure a cost-effective and safe network infrastructure that helps you realize the full strategic benefit of SQL Server 2012.
24-7 Azure and SQL Server integration Consultant
Azure Hybrid integration Engineers
Progent can assist businesses of any size to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT administration and lower equipment expense. Microsoft Azure includes a comprehensive library of cloud services and Progent can assist you to understand the advantages and restrictions of different cloud computing architectures you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and local apps and network infrastructure and make sure that you sidestep the common errors small companies make when migrating to a public cloud. Progent can show you how to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also assist you to configure firewalls and IPsec VPN tunnels and also to integrate iPhones and iPads and Android smartphones and tablets.
Top Rated Windows Server 2008 R2 Technical Support Services
Windows Server 2008 R2 Remote Support Services
Progent's Microsoft-certified professionals can help you to evaluate the benefits of Windows Server 2008 for your company, create pilot programs and rollout strategies, install Windows Server 2008 with your network infrastructure and applications, train your IT personnel how to run enhanced administration utilities, and deliver continuing consulting and tech support via low-cost options including Contact Center support and online technical assistance.
Exchange 2000 Server Professional
Exchange Server 2000 Engineer
Progent is among the most experienced IT consulting firms for integrating email systems powered by Exchange 2000 Server. Progent is skilled in helping small and mid-size companies get all the advantages of Exchange 2000 under typical situations such as updating from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and outsourcing your Microsoft Exchange 2000 support.
Microsoft Expert Exchange 2013 DAG Consulting
Exchange 2013 SharePoint integration On-site Technical Support
Exchange 2013 incorporates major enhancements to the functionality of Exchange Server 2010 and introduces important innovations as well as a revamped structure. These improvements favorably impact key facets of IT like ease of administration, availability, compliance, operational costs, collaboration, expandability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting professionals can assist your organization to evaluate the possible advantages of upgrading to Microsoft Exchange Server 2013, design a cost-effective test and deployment plan, and educate your IT staff to maintain your Microsoft Exchange Server 2013 solution. Progent also offers affordable online consulting and support and management for Microsoft Exchange 2013.
UNIX Audit
Solaris Network Intrusion Penetration Testing
If your business runs a Solaris network or a mixed-platform network, Progent's CISM, CISSP and ISSAP-certified security specialists can assist your whole organization in a wide range of security areas including security management practices, security design and models, access management systems and methodology, software development security, business processes security, hardware security, communications, network and Internet security, and business continuity preparedness. CISM and ISSAP stipulate the core competencies and worldwide standards of knowledge that information security professionals are required to master. These accreditations offer executive management the confidence that those who have earned their CISM or ISSAP certification have demonstrated the background and knowledge to deliver effective security management and engineering help.
Microsoft Windows 2008 R2 IT Consultant
Windows 2008 R2 Integration Services
Progent's certified professionals can help you to calculate the benefits of Windows Server 2008 for your company, create test systems and migration strategies, install Windows Server 2008 with your network infrastructure and workload, train your IT personnel how to run new management tools, and deliver continuing consulting and tech support via budget-friendly options such as Help Desk Call Center support and remote technical support.
Consult Lync Server 2013
Engineers Lync Server 2013 dial plans
Microsoft Lync Server 2010 provides Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, and both VoIP and PSTN voice communication. Microsoft Lync Server 2010 can enhance the functionality of Microsoft Exchange Server, SharePoint Server and Office desktop or Office 365 and simplify management through integration with Windows AD. Lync 2010 can also cut expenses by doing away with VoIP hardware and subscription services, PBX gear, or legacy video conferencing solutions. Progent's certified unified communications experts offer remote and on-premises support services to help your company to manage and troubleshoot your existing Lync Server 2010 environment or assess the advantages of migrating from Lync to Skype for Business, which is the new release of the product. Progent can also help your organization to design and execute a smooth Skype for Business upgrade.
Double-Take Availability Consulting
Double-Take Backup and Restore Remote Support
DoubleTake/Carbonite Software publishes a family of products intended to provide small companies a variety of cost-effective solutions for replicating and recovering business-critical workloads including Microsoft Exchange Server, Microsoft SQL Server, Blackberry, and Microsoft Office SharePoint. Progent’s business continuity planning consultants have extensive backgrounds integrating DoubleTake/Carbonite technology into small company IT systems to create an advanced state of availability and disaster recovery capability at a budget-friendly price.
Microsoft Azure hybrid cloud integration Specialist
Enterprise hybrid cloud integration Services
Progent can provide advanced remote consulting support to help organizations integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine physical resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud integration services such as Azure enterprise hybrid cloud planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Microsoft Project Server Reporting Engineer
Project Server 2013 Applications Support
Progent's Microsoft consultants offer in-depth expertise in deploying, managing and troubleshooting any edition of Project, Microsoft Project Server, and Microsoft Project Online and can deliver a broad range of affordable online consulting services following industry best practices to assist organizations of all sizes to receive all the benefits of this leading platform. Support services offered by Progent include system planning, installation and upgrades, strategies for secure collaboration among onsite and remote or mobile users, network infrastructure optimization, and customized online training.
Top Rated VPN Network Consultant
Best VPN Support and Help
Cisco's security and remote connectivity solutions for small to mid-size businesses represent a complete range of manageable protection hardware and software to help protect your wired and wireless information system. Cisco's VPN line includes switches, firewalls, and Virtual Private Network access concentrators. Progent's professional staff of consultants includes field-proven engineers with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco protection solutions that fit best with your corporate goals.
Private Cloud Solutions Consultant Services
Hosting for Virtual Servers Consultant
Progent’s private cloud hosting service allows small and midsize businesses to run key applications like Microsoft SQL and Exchange Server from a secure Tier III data center facility on fault-tolerant hardware with offsite backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager (DPM) for backup replication and restore. Smaller organizations can use Progent’s private cloud to eliminate large investments in the purchase, upkeep, and operation of computer equipment and facilities while achieving world-class levels of network reliability and security.
IT Outsourcing Engineers
Top Ranked Consulting CIO Outsourcing
Progent can deliver in-depth online consulting for all technologies common to small business information networks and offers a variety of vital, on-demand support services including a part-time Chief Information Officer to offer advanced IT design and negotiating skills, a Technical Response Center for help desk services, 24x7 remote monitoring, spam/virus filtering as a managed service, project management for critical projects such as office relocations oroperating system migrations, Cisco-certified consultants for building and maintaining high-performance and robust infrastructure, security specialists to verify data protection and regulatory compliance, disaster recovery specialists to create business continuity plans, and software programmers to write, customize, or troubleshoot mission-critical application programs.
Firewall and VPN Cybersecurity Firm
Evaluation IPsec VPN
Progent provides small and medium size businesses professional support for Intrusion Protection products and IPsec VPN products from leading firewall and Virtual Private Network security companies such as Check Point Software, Juniper, and SonicWall. Progent can help you design a comprehensive security strategy and select appropriate technologies from multiple suppliers to achieve your security objectives while sticking within your spending limits.
Computer Security Juniper Junos Management
Juniper Junos Network Security Test
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
24x7x365 Engineer Project Management
Consulting Internet Data Center
For corporations with branch offices in California or any area covered by Progent's consultants, Progent's Microsoft-Premier IT consulting experts and authorized Cisco network consultants offer a variety of IT support services such as project management, Sarbanes Oxley compliance, site moves, corporate security, network architecture, on-site or remote emergency support, and technical support for co-location hosting facilities. A Progent network consultant can help you design a multi-site information system that makes efficient use of colocation services and Internet data centers. Progent’s Microsoft Premier consultants can help major corporations design, integrate and support massive rollouts of the latest versions of Microsoft products such as Active Directory, Exchange Server, SharePoint Server, SQL Server, and Enterprise Windows. Progent’s Cisco Certified Internetwork Expert and CCNP experts can help you deploy Cisco technology for connectivity solutions that combine basic, high-performance, integrated, and wireless networking.
Exchange Hosting Consulting Services
Microsoft Certified Partner Exchange Server Hosting Specialist
Progent's MS Exchange Hosting Support Services offer a world-class data center that features backed-up electrical and cooling systems,
Excel Power Query Design Firms
Microsoft Certified Partner Excel PivotTable Engineer
Progent's Microsoft-certified Office Excel and Office 365 Excel consultants offer a wide variety of online support services to assist your organization to plan, develop, pilot test, install, manage, and debug applications based on any version of Excel, including Office Excel desktop and Office 365 Excel. Progent can help you to move your legacy Excel applications to the latest releases of Excel, support Excel on iOS-based iPhones and iPads and Android smartphones and tablets, and resolve compatibility issues between different versions of Office Excel. Progent offers as-needed help to organizations who need a fast fix to a stubborn issue related to Excel and Progent also offers full project management support for upgrading or developing mission-critical application software built on Office Excel. Progent's cost-effective online training classes for Excel can be customized to meet the needs of individual users or groups.
Check Point ZoneAlarm Security Firm
Urgent Check Point Power-1 Firewall Cybersecurity Consultancy
Progent's Check Point experts can help you choose and deploy Check Point Software Firewall and VPN utilities and appliances based on Check Point Software's security platform to provide an economical and efficient security solution for your information network. Progent can also help you configure other Check Point products such as ZoneAlarm and Check Point Series 80 firewalls with security solutions from other vendors and provide a single source for on-going technical support, maintenance, training, and consulting expertise.
