Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Tucson
ProgentProgent's consulting services for IT service organizations in Tucson Arizona enables your company to provide your customers Progent's consulting and Help Desk Call Center support with your company's brand as a transparent supplement to your in-house network services group. These services can help you grow your revenue, fill out your service portfolio, create happy customers, and increase your profits.

Progent's team of network engineers, PC integration and troubleshooting specialists, IT administrators, and data security consultants have acted as seamless adjuncts to the support staffs of some of the world's largest IT support firms. Progent's breadth and depth of technical knowledge allows you to add to the capabilities of your IT service business, and Progent's close integration with your support team lets you strengthen and preserve your branding.

Progent is a network consulting firm with 20 years of experience providing remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent computer services firm in the world. Progent has provided online IT assistance and advanced consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)

Reselling Progent's Services Under Your Own Brand
Progent's reseller program for network service providers features transparent resale to your clients of world-class IT services. Progent invoices your firm directly and performs under your direction to provide your customers consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Service for customers who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing is the heart of a successful Help Desk. But full-featured ticketing platforms are not only expensive to license and staff, but also difficult to configure and maintain. Smaller IT support organizations rarely have the required budget or personnel. Progent's Help Desk and ticketing solution gives IT support organizations an affordable way to retain their own branding while delivering their customers world-class desktop support backed by a best-of-breed ticketing system and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing solution for IT service firms leverages Progent's sizable investments in advanced ticketing technology, an online desktop services staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing system. The features available with Progent's Service Desk and ticketing program allow you to expand your support workload, the diversity of technologies your firm can handle, the number of locations you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT service firms include:

  • Progent's online desktop service team delivers Level 1 end user help with 1-hour SLA to commence work during normal business hours.
  • Normal service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at extra cost.
  • Optional on-premises support in larger metro areas is offered across the US at additional cost.
  • You keep complete control of your customers and invoicing.
  • Your clients enter service requests via your custom branded Internet portal, a toll-free number, or by directing a request to your designated mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional information on Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for IT service providers allows your support team to become a sole source for virtually all IT guidance and troubleshooting your clients may need. You can grow your team and core in-house competencies at your own pace without having to decline new business due to a lack of expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your in-house support team, under your management, and bills you rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to reign in expenses.
  • Detailed Service Documentation: Progent uses an enterprise-class service reporting system to ensure that all IT services performed are thoroughly documented. This enables you to shift account responsibilities to internal personnel when you have sufficient people and appropriate skill sets.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Practice: You can quickly and safely take on more jobs outside your main fields of excellence and open additional territories without the risks involved with increasing your head count too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a comprehensive IT support provider by offering more services to more customers under your own brand.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class support in a wide array of technologies and can be a reliable reservoir of skills for growing your IT service business.
  • Fast Problem Escalation: With a large roster of high-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Make Your Customers Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from your competitors.
  • Remote Support Professionals: For 20 years, Progent has provided online network support from Call Center support to advanced consulting. Efficient online service cuts costs while delivering quick results.
  • Top Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Tucson, Arizona Companies
Progent's veteran roster of certified consultants can provide Tucson, Arizona companies a wide range of online consulting and debugging services. Areas of expertise offered under Progent's reseller program for network service providers include:

Find Out More Details About Progent's Consulting Support for IT Service Organizations in Tucson, Arizona
For more details about Progent's reseller support for IT service firms in Tucson, Arizona, call 1-800-993-9400 or refer to Contact Progent.