Tucson Specialists for Network Service Firms
Short-Term Support Staff Augmentation
Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Tucson
Progent’s consulting support for network service firms in Tucson Arizona allows your company to provide your customers Progent's consulting expertise and Help Desk support with your company's brand as a transparent extension of your in-house network support group. These services can help you add to your revenue, flesh out your service catalog, satisfy your clients, and increase your bottom line.
Progent's team of network engineers, PC integration and troubleshooting specialists, network admins, and data security professionals have acted as transparent expansions to the IT staffs of some of the country's biggest IT support businesses. Progent’s breadth and depth of technical knowledge enables you to broaden the scope of your IT service business, and Progent’s close integration with your support team helps you strengthen and preserve your company's brand.
Progent is a network support company with 20 years of background providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any independent computer support firm in the world. Progent has provided online technical assistance and consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)
Using Progent's Support Services With Your Branding
Progent's consulting program for IT service providers offers transparent resale to your customers of professional services. Progent invoices you directly and works under your instructions to deliver your clients support services under your brand. Also, Progent has a low-cost Off-hours Support Service for clients who require 24x7 technical support.
Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is the heart of a successful service desk. But modern ticketing platforms are not just expensive to license and staff, but challenging to set up and maintain. Small or niche IT support firms rarely have the necessary resources. Progent's Service Desk and ticketing solution offers IT service firms an affordable way to retain their custom branding while providing their customers world-class desktop support backed by an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing solution for IT support organizations leverages Progent's investments in advanced ticketing software, a remote desktop services staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing services enable you to increase your physical and virtual support workload, the diversity of technologies your firm can take on, the number of {geographies you can service, and your overall availability.
Key features of Progent's Help Desk and ticketing program for IT support organizations include:
- Progent's online desktop support team provides Level 1 end user support with 1-hour SLA to begin work during normal business hours.
- Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is offered at additional cost.
- Optional onsite service in larger metro areas is offered throughout the country at extra cost.
- You keep full control of your clients and invoicing.
- Your customers submit incident reports using your custom branded Internet portal, a toll-free number, or by directing an email to your dedicated email address.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified online while they are active.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting for Network Service Firms
Progent's consulting for IT service organizations allows you to act as a single point of contact for virtually all IT guidance and troubleshooting your customers may need. You can grow your team and core in-house competencies at your own pace without having to turn down new business owing to a gap in in-house expertise or the absence of personnel.
Key features of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent works as a transparent supplement to your in-house IT service group, responding to your management, and invoices you instead of your customer.
- Granular Billing: Progent charges on a per-minute basis to reign in costs.
- Extensive Documentation: Progent utilizes an advanced reporting platform to ensure that all IT services delivered are thoroughly documented. This enables support group to shift account responsibilities to in-house personnel once you have sufficient staff and relevant technical skills.
- Safely Expand Your Service Business: You can easily and affordably take on more jobs beyond your core areas of expertise and open new territories without assuming the risks involved with expanding your head count too rapidly.
- Re-enforce Your Name: You can improve your mind share as a full-spectrum IT support firm by offering more services to more clients under your own company name.
- Add to Your IT Support Portfolio: Progent can provide world-class support in a broad range of IT disciplines and can be a dependable reservoir of skills for expanding your IT support operations.
- Rapid Problem Escalation: Thanks to a sizable team of senior consultants available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
- Make Your Customers Happy: Satisfied clients keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from other support firms.
- Online Technical Support Experts: For 20 years, Progent has delivered online IT support ranging from Call Center support to high-level consulting. Effective online service cuts costs while delivering fast solutions.
- Advanced Certifications: Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including CISSP, CISA, and CRISC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Tucson, Arizona Businesses
Progent's nationwide roster of certified consultants can provide Tucson, Arizona businesses a wide array of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service firms include:
- Exchange Server 2019 Consulting
- Exchange 2016 Integration
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Development
- SQL Server Consulting
- AD Design
- Office 365 Configuration
- Dynamics GP (Great Plains) Consulting
- Azure, AWS, Google Cloud
- Online IT Troubleshooting
- Work from Home Integration
- Cisco Network Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Troubleshooting
- Cybersecurity Consultants
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Call Center Services
- Desktop Tech Support
- Data Center Support
- Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Development
- Virtual Server Automation
- Hyper-V Deployment
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- Smartphone Integration
- Apple iPhone Support
- Google Android Smartphone Integration
- Ransomware Recovery
- Backup/Recovery Expertise
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi AP Configuration
- WiFi Site Surveys
Learn More About Progent's Reseller Program for Network Service Providers in Tucson, Arizona For more details about Progent's reseller support for IT service organizations in Tucson, Arizona, call 1-800-993-9400 or see Contact Progent.
An index of content::
Consultants Google Cloud Machine Learning
Open Now Technology Professional Google Cloud GKE
Progent offers cost-effective online and onsite support to assist businesses to migrate all or part of their core IT infrastructure to Google Cloud Platform (GCP). This can save management hassle and equipment costs and allow the use of Google's cutting edge AI and machine learning technology. Progent can help your IT team with every aspect of Google Cloud Platform integration including requirements analysis, preparedness evaluation, system design, pilot testing, configuration, administration, performance tuning, software license management, backup/restore solutions, and security.
CISA Security Audit Specialist
CISA Certified Auditor Security Consulting
The Certified Information Systems Auditor (CISA) credential is a prestigious achievement that indicates expertise in network security auditing. Certified by ANSI, the CISA accreditation requires that candidates pass an extensive examination administered by the ISACA professional association. Progent offers the services of a CISA-Certified network security audit consultant able to help businesses in the fields of information systems audit process, information technology administration, network assets and infrastructure ROI, IT service delivery, safeguarding of information resources, and business continuity planning.
Security Audit Specialist
Services CISA Certified Security Audit
The Certified Information Systems Auditor credential is a prestigious achievement that signifies mastery in IS security audit and control. Accredited by ANSI, the CISA credential requires that candidates pass an extensive test given by the ISACA professional association. Progent offers the expertise of a CISA-Premier Cybersecurity audit professional trained to help companies in the fields of information systems audit services, information technology administration, network assets and architecture lifecycle, IT support, protection of data resources, and business continuity planning.
Microsoft Windows 7 Consultants
Consultants Windows 7 Training
Progent's Microsoft certified engineers can assist you to assess
Great Plains Accounting Consulting Services
Microsoft Dynamics Reports
Progent's background delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and other developer platforms make it possible to design specialized mission-critical applications and eCommerce solutions that integrate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP reporting consultants can show you how to create reports that let you track your business more thoroughly, turning uncooked information into valuable understanding of your business.
network evaluation Lab Consulting
network piloting Lab Specialists
Progent's Test and Training Lab at the QTS Data Center is available for piloting mission-critical applications, creating efficient system upgrade procedures, assessing and tuning performance, planning or verifying business continuity solutions, resolving compatibility issues, and building training systems for the latest technologies. For Progent customers who lack adequate internal resources to assemble proper pilot systems, the lab reduces capital costs and technical risk while keeping critical network projects on schedule.
Windows Server 2012 R2 Essentials Professional
Engineer Windows Server Essentials
Microsoft Windows Server Essentials is a value-priced, entry-level OS that allows small businesses to make the move from the older physical on-premises datacenter to the contemporary hybrid networking paradigm that includes both local and virtualized cloud-hosted software and infrastructure. Progent's Microsoft-certified consultants offer budget-friendly online consulting and troubleshooting services for Windows Server 2012 R2 Essentials. Progent can assist you to assess the possible business benefits of moving to WS 2012 R2 and adopting a hybrid on-premises/cloud-based design for your network environment. Progent can provide comprehensive project management support to help you design and execute a smooth move to Windows Server Essentials, Office 365, and other Microsoft Online platforms and services. Progent can also provide ongoing consulting help, troubleshooting, and training.
ISA 2004 Firewall Consulting Services
Internet Security and Acceleration Server IT Consultant
Progent's Microsoft-certified Forefront Threat Management Server and ISA Server 2006 consultants can help you to design, deploy, and manage an implementation of Forefront Threat Management Server 2010 or ISA Server 2006 on your network that provides the firewall security, performance and ease-of-use that your business needs.
Kansas Software Consultants
Nation Wide Support Tech Consultants
Progent’s Technical Response Center provides national extended hours remote troubleshooting for information systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service engineers provide after-hours phone help and online direct computer access to troubleshoot and resolve technical problems rapidly and affordably. The breadth of IT expertise available from Progent's team of country-wide support professionals makes it possible to escalate even the most difficult network issues to competent specialists as needed. For urgent issues, the TRC endeavors to respond to your request for support within one hour.
Integration Microsoft Azure Backup
Development Firm Microsoft Azure firewall configuration
Progent can help companies of any size to move any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network administration and reduce equipment investments. Azure offers a wealth of public cloud services and Progent can assist you to understand the benefits and restrictions of various cloud networking architectures supported by Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises applications and resources and ensure you avoid the typical errors small organizations make when moving to the cloud. Progent can show you how to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also help you to prepare firewalls and IPsec VPN connections and to manage iPhones and iPads and Google Android handhelds.
SCVMM 2016 and VMware ESXi Remote Support Services
SCVMM 2016 Storage Replica Support and Integration
System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of network management tools and is designed to provide a centralized mechanism for deploying and administering virtualized fabric and services across hybrid environments that can include on-premises and hosted datacenters and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consulting experts can assist businesses of any size with all facets of building, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, help you migrate smoothly from legacy releases of VMM, design processes for building and deploying virtual machines and hosts, design fault-tolerant compute and storage clusters, connect your private cloud resources with public cloud services, configure virtual switches, write and refine PowerShell scripts, and assist you to assess the potential advantages of new technologies like Storage Replica and Host Guardian Service. Progent's virtualization experts offer world-class Hyper-V consulting and VMware vSphere expertise.
Exchange Online Archiving Online Technical Support
Hybrid Office 365 and Exchange Technical Support
Microsoft has made a strong effort to enable transparent hybrid networks that combine Office 365 and local Exchange deployments. This permits you to have specific Exchange mailboxes hosted at your physical datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can help your organization with any facet of planning, implementing and troubleshooting your hybrid Office 365/Exchange solution. Progent's Exchange specialists can deliver occasional support to help you through stubborn technical bottlenecks and also offer extensive project management outsourcing to ensure your hybrid Office 365 initiative is successfully completed on schedule and within budget.
Azure Planning Professional
Microsoft Azure Backup Programming Firm
Progent can help businesses of any size to move all or part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT administration and reduce equipment expense. Azure offers a comprehensive library of cloud services and Progent can help you to evaluate the advantages and limitations of various cloud computing architectures supported by Azure. Progent can help you administer cloud-based or hybrid cloud and local applications and resources and ensure that you sidestep the typical mistakes small companies make when migrating to a public cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to configure firewalls and IPsec VPN connections and to integrate Apple iOS devices and Google Android handhelds.
24/7 Cisco Experts Expressway Online Troubleshooting
Unified Mobility Connect Integration
Cisco Unified Communications Manager (CUCM or Unified CM), formerly branded CallManager, operates as the foundation of Cisco's collaboration portfolio. Unified CM and Unified CM Express provide a modern IP-PBX by integrating tightly with unified messaging apps that include Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's CCIE-certified consultants offer efficient and affordable remote and onsite support to help businesses of any size to build and maintain Unified CM environments by providing Cisco Unified Communications Manager configuration and technical support consulting services that add maximum business value. Progent's consultants can help with any facet of Unified CM support and troubleshooting in areas that include integrating Cisco Voice over IP phones and Video phones, designing dial plans, setting up SIP trunking and PSTN support, installing Cisco ISR routers with CUBE support, creating Cisco UCS server failover solutions for survivability, performance tuning, and integration with Exchange Server and Skype for Business.
Microsoft Certified Partner Desktop Technology Network Support Group
MCSE Expert Certified Desktop Consulting Services Company
Progent can deliver a variety of affordable remote and onsite support services to help your business to install, manage, and debug workstations and handhelds based on Microsoft Windows, Apple macOS/OS X, Apple iOS, Android, or Linux.
Microsoft Configuration Manager Information Systems Firms
System Center Configuration Manager Information Technology Outsourcing Firm
Progent's network consultants can help you to streamline desktop PC update and patch management by delivering support for administration solutions that include System Center Configuration Manager, Systems Management Server 2003, and WSUS.
Office 365 authentication Remote Technical Support
Exchange Online Archiving Integration
Microsoft has made a strong effort to enable transparent hybrid ecosystems that combine Office 365 and on-premises Exchange systems. This permits you to have some Exchange mailboxes located at your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can help you with any facet of designing, implementing and debugging your hybrid Exchange solution. Progent's Exchange consultants can deliver occasional expertise to help you through challenging technical issues and also can provide extensive project management outsourcing to ensure your hybrid Office 365/Exchange initiative is completed on time and on budget.
Biggest Wave 2 WiFi Information Technology Consulting
802.11ax Management IT Consultants
Progent's Wireless Consulting Services provide a convenient, economical way for businesses of any size to deploy, manage and troubleshoot advanced wireless network technology. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to plan and deploy hardware such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile messaging and online business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Solaris with Windows Consultant
Support and Integration Windows, UNIX, Solaris
Progent can help your company to design and implement an efficient transition from a UNIX-based information environment to a network based on Windows and suited for supporting Microsoft's familiar office productivity software, business applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and software development experts can assist you to guard your information and minimize productivity disruption by developing an efficient migration plan that protects your current assets in UNIX software and infrastructure. UNIX-to-Windows migration consulting services offered by Progent include evaluation of existing environment, transition planning and validation, MS Exchange migration support, data and application software porting, and processor and media transition and consolidation.
24x7 Microsoft Exchange and Outlook Data Recovery
Fault Tolerant Email Server Installation
Progent's Microsoft-certified experts have 20 years of background providing electronic messaging and unified telecommunications/email solutions for businesses. Progent provides affordable Exchange Server support services to strengthen email security and virus defense, provide high availability email, and facilitate remote and mobile email connectivity. Progent’s Microsoft Exchange consulting and support offerings can aid you in planning and implementing a Microsoft Exchange update or a move from a legacy SMPT system or outdated Microsoft Email product such as Exchange 5.5 to Microsoft Exchange Server 2010.
Skype for Business Persistent Chat Services
Skype for Business and Cisco Unified Communications Specialist
Lync 2010 provides Instant Messaging, Presence, voice/video conferencing, desktop collaboration, as well as VoIP and PSTN calling. Lync 2010 can extend the capability of Exchange Server, SharePoint and Office or cloud-based Office 365 and simplify administration via integration with Active Directory. Lync can also reduce capital and operational costs by eliminating VoIP equipment and subscription services, PBX gear, or legacy video conferencing solutions. Progent's Microsoft-certified IM and Presence experts can provide online and onsite support to assist your company to maintain and repair your current Lync Server 2010 environment or evaluate the advantages of migrating from Lync Server 2010 to Skype for Business, which is the new version of the product. Progent can also help you to design and execute an efficient Skype for Business upgrade.
Microsoft Exchange 2003 Upgrade Online Support Services
Exchange Server 2003 Upgrade Technology Consulting Services
Progent's Microsoft certified consultants can help you define and deploy an efficient in-place Exchange Server 2003 upgrade strategy that avoids productivity disruption, reduces ongoing service demands, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multiple server or multi-location upgrades, Progent offers the knowledge and experience to finish your move rapidly and economically. Progent's Exchange 2003 help, troubleshooting, and consulting services include assistance with the configuration of third-party enhancements of Exchange Server 2003 that are in keeping with your business goals.
Meraki MR84 Access Point Computer Consultant
Meraki MR72 Access Point Technology Consulting Services
Progent's Cisco-Meraki Wi-Fi access point experts can assist you to plan, configure, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments from a branch office to a campus or a multi-site enterprise. Progent can also help clients to integrate other Cisco devices for unified management.
Support Services Colocation Facility
Collocation Migration Professionals
Colocation data centers allow companies to share enterprise-class facilities for hosting network hardware that supports mission-critical applications and services. Progent's Microsoft and Cisco certified consultants can help your company with all facets of your colocation program such as selecting and migrating to a colo facility, designing system topology, defining required equipment, on-site and on-line maintenance, establishing offsite network administration, and training your IT personnel.
CRISC Certified Risk and Information Systems Control Services
CRISC Certified Risk and Information Systems Control Services
Progent can provide the services of a CRISC-certified risk management consultant to assist you to design and deploy an enterprise risk management (ERM) solution following best practices identified by CRISC and crafted to align with your organization's risk appetite, business goals, and IT budget.
MCSE Expert Certified SMS 2003 Upgrade Technology Consulting
Award Winning SMS Server 2003 Upgrade Setup and Support
Progent’s Microsoft certified experts offer small and medium size companies enterprise-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables you to install important applications quickly and automatically to specified users, reduce software costs and adhere to licensing agreements by determining patterns of usage, improve Windows protection by improving your awareness of weak points and by delivering targeted patches, manage your external workforce through industry standards independent of connection or geography, and lower operational costs by efficiently exploiting the management functions incorporated into Windows. Progent’s SMS engineers can help you use SMS economically for automated software and application installation, security patch control, and resource monitoring management including program and appliance inventory.
Security Scan Consultancy
Security Inventory Consulting
Progent offers two ultra-affordable service packages intended to enable small companies to receive an independent security assessment from a certified security consultant. With Progent's External Network Security Inventory Checkup, a security engineer administers an extensive examination of your network from beyond your company firewall to uncover possible weaknesses in the security profile you present to the outside world. With Progent's Internal Network Security Inventory Scan, a security engineer executes a network scan from an authorized machine within your company firewall to assess the risk to internal assaults. Both security inventory services are configured and run from a secured external location.
Solaris Troubleshooting
After Hours FreeBSD Design Companies
Progent's UNIX family support services offer small companies and developers help with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of expertise offers you a convenient one-stop consulting firm to help you build and manage a secure and reliable cross-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with major versions of UNIX such as Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux platforms including RedHat Linux, SuSE, Debian-GNU and Slackware.
24/7 School District Cisco Consulting Services
County Government Exchange Specialist
Progent has extensive experience delivering a broad range of remote network consulting and emergency troubleshooting services to local governments and school districts across the U.S. Progent is one of the pioneers in delivering expert remote network support and has provided IT solutions to clients in all 50 states. Online support saves travel expenses and resolves issues more quickly than onsite service calls.
CCIE Expert Certified Consulting Aironet Ruggedized APs
Aironet Access Point Management Consultant Services
Progent's Cisco CCIE-certified wireless network infrastructure consultants can provide online or on-premises integration and troubleshooting support to help your organization to design, implement, upgrade, optimize, manage and troubleshoot Aironet wireless AP environments of any scale or architecture. Progent's Cisco Wi-Fi controller experts can also assist you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-based resources to create a seamless enterprise-wide connectivity foundation that is easy to administer and expand. Progent also can provide affordable Wi-Fi site surveys to assist you to determine the most efficient selection, location and setup of Aironet wireless APs to work with your specific workplace design, construction, and expected workloads.
Computer Consultants Threat Management Gateway 2010
24/7 Forefront TMG Firewall Computer Engineer
Forefront Threat Management Gateway 2010 builds on the powerful security capabilities of Internet Security and Acceleration Server and provides a easily managed Internet gateway that delivers a one-server platform for a variety of security features such as an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, VPN management, and HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 provides advanced web security logging and reporting capabilities, allows customized reporting powered by SQL Server, integrates with Active Directory to streamline authentication, and can be operated as a virtual server to cut costs and improve recoverability. Progent's Microsoft-certified consultants can assist your company to design and carry out pilot and production implementations; integrate Forefront Threat Management Gateway with Windows Server 2008, Active Directory, Microsoft SQL Server, Exchange Server 2010, and Microsoft SharePoint 2010; set up Microsoft Forefront Threat Management Gateway to run on a virtual machine with Microsoft Windows Hyper-V; and deliver ongoing consulting and repair services. Progent can also assist your organization to upgrade economically to Microsoft Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.
Azure Stack integration Technology Professional
After Hours Microsoft Experts Designer Azure cloud integration
Progent can help companies of all sizes to move all or part of their computing infrastructure to Microsoft Azure. This can streamline IT management and reduce hardware investments. Azure offers a wealth of public cloud services and Progent can assist you to evaluate the advantages and restrictions of various cloud networking architectures you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises apps and network infrastructure and make sure you sidestep the common mistakes small organizations make when migrating to a public cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, manage user identity with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also help you to prepare perimeter firewalls and IPsec VPN tunnels and to integrate Apple iOS devices and Android smartphones and tablets.
Lync Server 2013 and SQL Server Consultancy
Lync Server 2013 and iPad Services
Microsoft Lync Server 2013, now called Skype for Business, allows organizations of all sizes to create a manageable and protected communications ecosystem that supports the modern BYOD computing model with instant messaging (IM), presence, audio/video and web meetings with application sharing and whiteboard, and both IP-based and PSTN calling enabled for a wide assortment of stationary PCs and mobile clients. Progent's certified Lync 2013 experts and system architects can help you to evaluate the advantages of Lync 2013, design an on-premises, cloud-based (with Lync Online) or mixed model appropriate for your present and future goals, implement Lync Server 2013 so as to speed up your ROI, and deliver live webinar and onsite training to your IT staff and users. Progent offers in-depth expertise in critical pieces of a Lync 2013 deployment including Microsoft Windows Server, SQL Server and Exchange, and Progent can assist your organization to integrate Lync Server 2013 with key Office and Office 365 applications including Outlook clients and PowerPoint.
Online Consulting Fault Tolerant Load Balancing
Remote Consulting Cisco Content Router
Progent offers fault tolerant load balancing consulting that addresses network load balancing, load balanced applications, LAN/WAN backbone routing, and content delivery technology such as F5 Networks 3DNS. non-stop load balancing technologies for which Progent can provide consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Distributed Director and ACNS, and F5 Networks BIG-IP.
Essentials for Hyper-V Consultant Services
Citrix StorageLink Gateway Specialists
Progent's Citrix-certified experts can assist your organization to evaluate the potential strategic benefits of the various versions of Citrix Essentials for Hyper-V, help you to integrate Citrix management tools with your Microsoft Hyper-V environment, and demonstrate to you how you can use Citrix Essentials to improve the performance, availability, flexibility, and fault tolerance of your virtual environment while reducing the cost of resources and support and simplifying management tasks.
24x7 Dynamics GP Enterprise Reporting Developer Firm
Dynamics GP Crystal Reports Computer Consultant
Dynamics GP/Great Plains accounting offers analysis and reporting capabilities that allow you to track all business processes, revenues and spending, and sales patterns with integrated drill-down, query, and reporting capabilities. Progent's Microsoft Dynamics GP/Great Plains reporting consulting services can enable you to create reports that let you understand your business more completely, turning uncooked data into valuable management information. Progent can enhance your reporting and business analysis by offering Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to offering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server expertise, and application design with VBasic, XML and other tools in order to offer specialized business software development and eCommerce applications that work transparently with Dynamics GP.
Internal Network Security Inventory Consultants
Wireless Security Inventory Consultancy
Progent provides small businesses a pair of specially designed security inventory packages that provide, at a set price, remotely managed scans of your network security profile which are analyzed by expert security engineers who assess the results of the remote scan, present unbiased summaries of your current security vulnerability, and make suggestions for enhancements. Progent has developed two non-overlapping network security inventory scanning packages for external and internal scanning that are priced to fit the budgetary realities of small businesses while offering enterprise-class assessments of your network's exposure to attack.
CISM Security Management Specialists
CISM Security Management Consultant Services
Progent offers the services of CISM Certified security consultants. The Certified Information Security Manager (CISM) committee defines the basic competencies and global standards of performance that IT security professionals are expected to learn. CISM gives business management the assurance that consultants who have qualified for their CISM credential have the background and capability to provide effective security management and consulting services.
wireless IP phones and Aironet APs Online Troubleshooting
wireless IP phone configuration Outsourcing
Cisco's wireless VoIP phones are industrial-grade Wi-Fi devices designed for workers who are on the move within campus, hospitality, health-care or other venues where IT management requires portable phones that provide more administrative control, security and durability than is achievable with the BYOD style of mobile collaboration. Successful integration of Cisco's wireless VoIP phones usually requires that you set up and optimize numerous key pieces of your Wi-Fi environment including access points, routers, Cisco wireless LAN controllers, and management software. Progent's Cisco-certified experts can provide remote and on-premises support to help your organization create and maintain a Cisco wireless VoIP phone deployment by providing services that can range from troubleshooting the configuration of a wireless VoIP phone or AP to offering project management outsourcing or co-sourcing services for updating the wireless architecture of an entire campus.
CIO Outsourcing Consultancy
Remote IT Outsourcing Consultant Services
Progent can deliver comprehensive online consulting for all major technical areas common to today’s small business information systems and offers an array of vital, on-demand support services such as a part-time CIO to provide advanced IT design and budgeting capability, a Technical Response Center for help desk services, 24x7 remote monitoring, spam and email-borne virus protection as an outside-the-firewall service, project management help for major projects like site relocations orOS migrations, Cisco-certified consultants for building and maintaining high-performance and robust infrastructure, certified security specialists to verify information safety and regulatory compliance, disaster recovery experts to create business continuity strategies, and software programmers to write, enhance, or repair mission-critical application programs.
