Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Tucson
Progent’s consulting services for network service organizations in Tucson Arizona enables you to offer your customers Progent's consulting expertise and Help Desk support using your company's own branding as a transparent extension of your in-house network services team. These services can help you add to your client base, close gaps in your service portfolio, satisfy your customers, and improve your profits.
Progent's roster of network engineers, PC integration and troubleshooting technicians, network administrators, and cybersecurity consultants have worked as transparent adjuncts to the IT staffs of some of the world’s largest IT support businesses. Progent’s breadth and depth of expertise allows you to broaden the scope of your IT service practice, and Progent’s close integration with your support team lets you elevate and preserve your company's brand.
Progent is a network support company with two decades of experience delivering online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any independent computer services firm in the world. Progent has delivered remote technical support and advanced consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)
Providing Progent's Services With Your Own Brand
Progent's consulting program for IT service firms features seamless resale to your customers of professional IT services. Progent bills you exclusively and works under your instructions to provide your customers support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for clients who need 24x7 technical support.
Help Desk and Ticketing for IT Service Organizations
Ticketing is the heart of an efficient Help Desk. But full-featured ticketing platforms are not only costly to acquire and staff, but challenging to set up and manage. Small or niche IT support providers seldom have the necessary financial or human resources. Progent's Call Center and ticketing program gives IT support organizations an economical way to keep their custom branding while providing their customers world-class desktop support built around a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing program for IT support firms leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The features available with Progent's Help Desk and ticketing solution allow your IT service firm to expand your physical and virtual support workload, the range of technical issues your business can take on, the number of geographies you can service, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT support organizations include:
Progent's Consulting for IT Service Organizations
Progent's consulting for IT service organizations allows you to act as a single source for practically all technical guidance and troubleshooting your clients may need. You can grow your team and core in-house competencies steadily without having to decline new business owing to a lack of expertise or a shortage of personnel.
Important features of Progent's Reseller Program for Network Service Firms include:
Progent's Areas of Expertise for Tucson, Arizona Companies
Progent's nationwide roster of certified engineers can provide Tucson, Arizona companies a wide array of online consulting and troubleshooting services. Practice areas offered under Progent's reseller program for IT service providers include:
Find Out More About Progent's Reseller Support for IT Service Providers in Tucson, Arizona For more details about Progent's consulting support for IT service organizations in Tucson, Arizona, call 1-800-993-9400 or refer to Contact Progent.