Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Tucson
Progent's consulting support for IT service firms in Tucson Arizona allows you to offer your clients Progent's consulting and Help Desk support with your company's brand as a transparent extension of your regular IT support team. This can put you on the fast track to grow your revenue, fill out your service catalog, create happy clients, and improve your bottom line.
Progent's nationwide roster of network infrastructure engineers, PC integration and troubleshooting technicians, IT admins, and cybersecurity professionals have worked as seamless expansions to the IT groups of some of the country's largest IT service firms. Progent's range of expertise enables you to broaden the capabilities of your IT support business, and Progent's transparency helps you strengthen and preserve your company's brand.
Progent is an IT support company with 20 years of background providing online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any private IT services company in the world. Progent has delivered online technical assistance and advanced consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)
Providing Progent's Support Services With Your Branding
Progent's consulting program for IT service organizations features seamless resale to your clients of world-class IT services. Progent bills your firm directly and works under your direction to deliver your customers consulting and support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Program for customers who require 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing systems are fundamental to an efficient service desk. But enterprise-grade ticketing systems are not just expensive to license and staff, but also a hassle to configure and maintain. Small or niche IT support organizations rarely have the required resources. Progent's Service Desk and ticketing program gives IT support firms an economical way to keep their company branding while delivering their customers world-class desktop support services built around an advanced ticketing platform and supplemented by fast escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing solution for IT support firms takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing platform. The features available with Progent's Call Center and ticketing services allow your IT service firm to increase your physical and virtual support workload, the diversity of technical issues your firm can take on, the number of locations you can serve, and your hours of availability.
Important features of Progent's Help Desk and ticketing solution for IT support companies include:
Progent's Consulting for IT Service Providers
Progent's consulting expertise for IT service providers allows you to act as a sole point of contact for virtually all IT expertise your clients may need. You can grow your team and core IT skills at your own pace without being forced to turn down new business owing to a lack of expertise or a shortage of personnel.
Key aspects of Progent's Reseller Program for Network Service Firms include:
Progent's Practice Areas for Tucson, Arizona Businesses
Progent's seasoned roster of certified consultants and technical experts offers Tucson, Arizona organizations a wide array of online consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service organizations include:
Find Out More Details About Progent's Reseller Program for IT Service Providers in Tucson, Arizona To learn additional details about Progent's reseller program for IT service organizations in Tucson, Arizona, call 1-800-993-9400 or visit Contact Progent.