Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Tucson
ProgentProgentís consulting support for network service firms in Tucson Arizona allows your company to provide your customers Progent's consulting expertise and Help Desk support with your company's brand as a transparent extension of your in-house network support group. These services can help you add to your revenue, flesh out your service catalog, satisfy your clients, and increase your bottom line.

Progent's team of network engineers, PC integration and troubleshooting specialists, network admins, and data security professionals have acted as transparent expansions to the IT staffs of some of the country's biggest IT support businesses. Progentís breadth and depth of technical knowledge enables you to broaden the scope of your IT service business, and Progentís close integration with your support team helps you strengthen and preserve your company's brand.

Progent is a network support company with 20 years of background providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any independent computer support firm in the world. Progent has provided online technical assistance and consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's consulting program for IT service providers offers transparent resale to your customers of professional services. Progent invoices you directly and works under your instructions to deliver your clients support services under your brand. Also, Progent has a low-cost Off-hours Support Service for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is the heart of a successful service desk. But modern ticketing platforms are not just expensive to license and staff, but challenging to set up and maintain. Small or niche IT support firms rarely have the necessary resources. Progent's Service Desk and ticketing solution offers IT service firms an affordable way to retain their custom branding while providing their customers world-class desktop support backed by an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing solution for IT support organizations leverages Progent's investments in advanced ticketing software, a remote desktop services staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing services enable you to increase your physical and virtual support workload, the diversity of technologies your firm can take on, the number of {geographies you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT support organizations include:

  • Progent's online desktop support team provides Level 1 end user support with 1-hour SLA to begin work during normal business hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at additional cost.
  • Optional onsite service in larger metro areas is offered throughout the country at extra cost.
  • You keep full control of your clients and invoicing.
  • Your customers submit incident reports using your custom branded Internet portal, a toll-free number, or by directing an email to your dedicated email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
For additional details on Progent's Help Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for IT service organizations allows you to act as a single point of contact for virtually all IT guidance and troubleshooting your customers may need. You can grow your team and core in-house competencies at your own pace without having to turn down new business owing to a gap in in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a transparent supplement to your in-house IT service group, responding to your management, and invoices you instead of your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Documentation: Progent utilizes an advanced reporting platform to ensure that all IT services delivered are thoroughly documented. This enables support group to shift account responsibilities to in-house personnel once you have sufficient staff and relevant technical skills.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Business: You can easily and affordably take on more jobs beyond your core areas of expertise and open new territories without assuming the risks involved with expanding your head count too rapidly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum IT support firm by offering more services to more clients under your own company name.
  • Add to Your IT Support Portfolio: Progent can provide world-class support in a broad range of IT disciplines and can be a dependable reservoir of skills for expanding your IT support operations.
  • Rapid Problem Escalation: Thanks to a sizable team of senior consultants available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
  • Make Your Customers Happy: Satisfied clients keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from other support firms.
  • Online Technical Support Experts: For 20 years, Progent has delivered online IT support ranging from Call Center support to high-level consulting. Effective online service cuts costs while delivering fast solutions.
  • Advanced Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including CISSP, CISA, and CRISC. Find out more about Progent's industry certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Tucson, Arizona Businesses
Progent's nationwide roster of certified consultants can provide Tucson, Arizona businesses a wide array of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service firms include:

Learn More About Progent's Reseller Program for Network Service Providers in Tucson, Arizona
For more details about Progent's reseller support for IT service organizations in Tucson, Arizona, call 1-800-993-9400 or see Contact Progent.