Tucson Consultants for Network Service Companies
Seamless Temporary Support Staff Help
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Tucson
Progent's consulting support for IT service firms in Tucson Arizona allows you to offer your clients Progent's consulting and Help Desk support with your company's brand as a transparent extension of your regular IT support team. This can put you on the fast track to grow your revenue, fill out your service catalog, create happy clients, and improve your bottom line.
Progent's nationwide roster of network infrastructure engineers, PC integration and troubleshooting technicians, IT admins, and cybersecurity professionals have worked as seamless expansions to the IT groups of some of the country's largest IT service firms. Progent's range of expertise enables you to broaden the capabilities of your IT support business, and Progent's transparency helps you strengthen and preserve your company's brand.
Progent is an IT support company with 20 years of background providing online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any private IT services company in the world. Progent has delivered online technical assistance and advanced consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)
Providing Progent's Support Services With Your Branding
Progent's consulting program for IT service organizations features seamless resale to your clients of world-class IT services. Progent bills your firm directly and works under your direction to deliver your customers consulting and support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Program for customers who require 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing systems are fundamental to an efficient service desk. But enterprise-grade ticketing systems are not just expensive to license and staff, but also a hassle to configure and maintain. Small or niche IT support organizations rarely have the required resources. Progent's Service Desk and ticketing program gives IT support firms an economical way to keep their company branding while delivering their customers world-class desktop support services built around an advanced ticketing platform and supplemented by fast escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing solution for IT support firms takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing platform. The features available with Progent's Call Center and ticketing services allow your IT service firm to increase your physical and virtual support workload, the diversity of technical issues your firm can take on, the number of locations you can serve, and your hours of availability.
Important features of Progent's Help Desk and ticketing solution for IT support companies include:
- Progent's remote desktop support team provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal business hours.
- Standard support times are from 5am to 7pm Pacific Standard Time, five days per week.
- Extended support is offered at extra cost.
- Optional onsite service in larger metros is offered across the country at extra cost.
- You keep complete control of your clients and invoicing.
- Your clients submit incident reports through your custom branded Internet portal, a toll-free phone number, or by directing a request to your specified mailbox.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated online while they are active.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting for IT Service Providers
Progent's consulting expertise for IT service providers allows you to act as a sole point of contact for virtually all IT expertise your clients may need. You can grow your team and core IT skills at your own pace without being forced to turn down new business owing to a lack of expertise or a shortage of personnel.
Key aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent works as a transparent extension of your in-house IT service group, under your coordination, and invoices you instead of your client.
- By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
- Extensive Service Reporting: Progent utilizes an enterprise-class documentation system to ensure that all IT services delivered are fully described. This makes it easy for you to transfer account responsibilities to in-house consultants when you have enough people and relevant skill sets.
- Safely Grow Your IT Support Practice: You can easily and efficiently take on more jobs beyond your core fields of excellence and open additional territories without the risks associated with increasing your full-time staff too quickly.
- Re-enforce Your Name: You can improve your positioning as a comprehensive network support firm by delivering more solutions to more customers using your own company name.
- Add to Your IT Support Catalog: Progent offers top-tier expertise in a wide range of IT disciplines and can be a reliable reservoir of skills for expanding your IT service business.
- Fast Problem Escalation: With a sizable roster of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
- Keep Your Clients Satisfied: Satisfied clients are loyal. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for help outside the fold.
- Online Technical Support Professionals: For 20 years, Progent has provided online IT support ranging from Call Center support to advanced consulting. Efficient remote service cuts costs and produces quick solutions.
- Top Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Tucson, Arizona Businesses
Progent's seasoned roster of certified consultants and technical experts offers Tucson, Arizona organizations a wide array of online consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service organizations include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Migration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Upgrade Consulting
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Migration
- Active Directory and Azure AD Design
- Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Customization
- Microsoft Azure, AWS, Google Cloud Platform
- Online IT Technical Support
- Telecommuter Integration
- Cisco Network
- Juniper Expertise
- Cisco Routers Expertise
- Cybersecurity Expertise
- Disaster Recovery Planning
- Penetration Testing
- Firewall Integration
- Help Desk Outsourcing
- Desktop Support
- Colocation Center Support
- Operations Manager Monitoring
- Configuration Manager Expertise
- Microsoft Access Expertise
- Virtual Server Automation
- Rapid, Low-cost .NET Software Development.
- Hyper-V Planning
- VMware vSphere and vCenter Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- BYOD Integration
- iPhone Support
- Android Smartphone Integration
- Ransomware Defense/Recovery
- Backup/Recovery Consulting
- Cisco IP Voice Technology and Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi AP Setup
- Wi-Fi Site Surveys
Find Out More Details About Progent's Reseller Program for IT Service Providers in Tucson, Arizona To learn additional details about Progent's reseller program for IT service organizations in Tucson, Arizona, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Development Group Amazon Marketplace Web Service development training
Amazon MWS Contract Programmer
Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales functions such as listings, orders, payments, fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales processes, merchants can broaden their market, reduce their operating costs, improve reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service developers can work with your development team and provide programming, workflow integration, project management support, and training so you can cut development time and speed up your return on investment.
9800-80 wireless controller Consulting Services
CCIE Certified wireless LAN controller Consultant
Cisco's Catalyst wireless controllers streamline the administration of wireless networks by unifying the configuration and control of wireless access points, tuning Wi-Fi throughput by limiting the effect of RF congestion, enhancing Wi-Fi availability with rapid failover, and strengthening data security by identifying cyber threats and analyzing network traffic according to user type and locale. Progent's Wi-Fi consultants can assist your business to deploy Cisco Wi-Fi controller appliances to manage and monitor wireless LANs of all sizes. Progent can help you to administer and debug your current Cisco-based Wi-Fi environment or implement a smooth migration to Cisco's latest Wi-Fi controller technology.
External Network Security Inventory Professionals
Engineer Wireless Security Inventory
Progent offers two ultra-affordable service packages intended to allow small businesses to get a professional network security assessment from a premier security engineer. With Progent's External Network Security Inventory Checkup, a security engineer runs a comprehensive examination of your network from outside your firewall to determine possible weaknesses in the security profile you present to the public. With Progent's Internal Security Inventory Scan, a security expert executes a system scan from an authorized computer within your company firewall to determine vulnerabilities to internal threats. The two security inventory services are set up and executed from a secured external location.
Top Azure Active Directory Support
Microsoft Experts Windows Active Directory Computer Consultants
Progent can assist you to plan and carry out a smooth move from on-premises Active Directory to cloud-hosted Azure AD or to a hybrid system that deploys Azure AD Domain Services and AD Connect to unify identity management for both on-premises and Azure assets.
24/7/365 MOM 2007 Support and Integration
Operations Manager Engineer
Progent's Microsoft-certified consulting experts have more than a decade of background planning, deploying, optimizing and repairing System Center Operations Manager solutions and offer organizations of any size advanced remote or onsite consulting support for System Center 2012 Operations Manager. Progent can assist your company to design a topology for Microsoft SCOM 2012 servers that provides the performance and availability required to watch over your IT resources efficiently, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent can also assist you to import and customize Microsoft SCOM 2012 management packs based on leading practices for monitoring network infrastructure as well as both Microsoft and third-party apps and services. Also, Progent can provide fast online or on-premises troubleshooting to assist you to remediate serious issues detected by System Center 2012 Operations Manager.
Small Business WAP351 On-site Support
Small Business WAP351 Network Engineer
Progent's Cisco-certified wireless integration consulting experts can help organizations to deploy, administer, and debug Cisco Small Business Wireless Access Points.
Azure Planning Consulting
Consultancy Azure Stack integration
Progent can assist businesses of any size to migrate all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network management and lower hardware expense. Azure offers a wealth of public cloud services and Progent can help you to evaluate the advantages and restrictions of various cloud networking models supported by Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises apps and resources and make sure that you avoid the common errors small organizations make when moving to the cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN connections and to integrate iPhones and iPads and Android handhelds.
Professionals Patch management
Services iPad patch management
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Remote Troubleshooting Hyper-V 3.0 Shared Nothing Live Migration
Microsoft Hyper-V Virtual Server Administration Computer Consultant
Progent's certified consultants can help you analyze the potential advantages of Hyper-V-powered server virtualization for your business, perform test installations to validate Hyper-V's operation with your production applications, evaluate your network and server architecture for smooth operation with virtual server solutions, help you in migrating to Windows Server 2008 and configuring Windows Hyper-V, educate your network management staff to track and manage Hyper-V, offer world-class consulting support for improving the protection of your virtual servers, establish and test disaster recovery procedures that maximize network uptime, and provide ongoing consulting and maintenance including affordable remote repair and turn-key Help Desk services.
System Center Operations Manager On-site Technical Support
Monitoring and Reporting IT Consultant
Small to mid-sized companies can now enjoy all the benefits of System Center Operations Manager 2007 and also have fast access to Progent's Microsoft and Cisco certified network support professionals. With Progent's economically priced network support programs, mid-size organizations can choose a simple co-sourcing service program based on Microsoft Operations Manager 2007 with server monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing solution. Progent supports Operations Manager to offer small and midsize company networks world-class reliability, security and productivity.
Design Companies Cisco VoIP
Consultancy Firm Cisco Management
Progent can assist your organization to deploy Cisco's networking products to build a solid foundation for your local, private cloud, or hybrid data center and streamline operations in vital areas such as compute and storage consolidation, security and compliance, versatility, availability, and recoverability.
Locky ransomware hot line Consult
Consultants NotPetya ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help your business to halt the spread of an active ransomware attack. Call 800-462-8800
Identity Verification Support
Information Technology Consulting Duo Zero Trust Cybersecurity
Progent's Duo managed services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Android, and other out-of-band devices.
SentinelOne Ransomware Protection Consultant Services
SentinelOne Computer Virus Forensics Experts Network Consultant
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management solution that incorporates machine learning technology and expert services to deliver cutting-edge endpoint detection and response (EDR).
Operations Manager Technical Support Services
24x7 Network IT Consulting
Remote 24x7 monitoring, proactive alarms, and periodic reports are vital to maintaining the health of your IT system and eliminating preventable and costly downtime. Remote Monitoring and Management technology has progressed to the point that businesses of all sizes can get a level of network stability that was once limited to large enterprises. Progent offers several Remote Monitoring and Management solutions delivered as low-cost service packages designed to assist your company to identify and fix a an array of network issues before they can hurt productivity.
Top Quality Specialist Wireless LAN
Consultant Wi-Fi Network
Progent can show you how to design, deploy, manage, and repair an efficient Wireless network infrastructure, select appropriate technology, and integrate access points, wireless bridges, radio antennas, wireless controllers, and other wireless products. Progent can also show you how to create a complete wireless network security strategy that is well integrated with the security plan for your overall business network.
Duo Zero Trust Cybersecurity Network Consultants
Professionals ProSight Duo MFA
Progent's Duo services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices.
Managed IT Services Consulting Technology Consulting Services
Computer Engineer Network Management outsourcing consultants
Progent's ProSight portfolio of managed services are designed to offer organizations who have minimal internal network administration and support staffs with affordable access to enterprise-class management tools and technical experts. Advantages of Progent's ProSight line of managed services include predictable network maintenance costs, automation of common administrative tasks, ongoing adoption of the latest technology, graceful transition from older systems to modern solutions, improved fit between computer technology with business goals, access to seasoned network experts, and freeing up management to focus on business issues rather than ever-changing information technology.
System Center 2016 and SSRS Reporting Consulting Services
Biggest SCOM 2016 Engineer
Small to middle size companies can now get all the benefits of Operations Manager and in addition have fast access to Progent's Microsoft and Cisco Certified IT consulting professionals. With Progent's economically priced network service programs, small and midsize businesses can choose a simple System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing solution. Progent offers expertise in Operations Manager 2007 to provide small business information systems enterprise-class availability, protection, and productivity.
Top Ranked Ransomware Recovery Preparedness Analysis Services
Ransomware Recovery Readiness Assessment Specialist
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner and safer AD environment. Both options also provide the long-term benefits of advanced remote network monitoring and management technology. These advantages can include simpler network management, improved compliance with information security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime.
ProSight Managed IT Services Consult
ProSight Remote IT Management Consultants
Progent's ProSight family of managed IT services are geared to offer organizations who maintain small in-house network administration and support teams with affordable help from world-class management tools and consulting experts. Advantages of Progent's ProSight catalog of managed IT services include predictable IT maintenance expenses, automation of common administrative tasks, ongoing adoption of the latest technology, smooth transition from older systems to modern solutions, improved alignment of information technology with strategic goals, access to seasoned IT experts, and freeing up management to concentrate on business issues rather than ever-changing information technology.
Lync Server 2013 Mirrored Back End Servers Consulting
Lync Server 2013 Edge Server Pool Technology Professional
Progent's consultants can assist you to assess the value of Lync Server 2010 for your environment and can help you to design and carry out an installation of Lync Server that consolidates the management of IM and Presence and improves the output of your in-house staff, telecommuters, and smartphone users. Progent's consultant's can also help you to perform an efficient upgrade to Microsoft Lync Server from Office Communications Server or from Live Communications Server, integrate Microsoft Lync Server with Exchange Server, SharePoint Server, and SQL Server, show you how you can run Lync Server 2010 to enhance the collaborative capabilities of MS Office programs, and offer webinar training and continuing technical support for Lync Server and other Microsoft platforms.
After Hours Configuration Identity Verification
Remote Duo Multi-factor Authentication Online Support Services
Progent's Duo service plans utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity confirmation on iOS, Google Android, and other out-of-band devices.
Microsoft Teams PBX integration Consultants
Professionals Microsoft Teams
Progent can help you to plan an upgrade to Teams from Skype for Business Online and configure, administer, and troubleshoot a cloud or mixed implementation of Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange, SharePoint Online, and your PBX.
Microsoft Firewall Online Technical Support
ISA Server Consulting Services
Progent's Microsoft-certified ISA Server consultants have extensive experience configuring ISA Server-based security solutions for IT networks with many sites, remote users, and mission-critical web applications. Progent's ISA Firewall experts can help your small business in planning and deploying a configuration of ISA 2000 Server or ISA 2004 Server that meets your information security needs without adversely restricting your network productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Linux Network Monitoring, Nagios and MRTG Consultancy
Linux Network Monitoring Support and Help
Nagios and MRTG are powerful, license-free monitoring tools that run on Linux and can be deployed to monitor UNIX/Linux environments, MS Windows systems, or mixed-OS environments where Linux and Microsoft Windows run side by side. The Nagios monitor allows system support engineers to monitor network services such as POP3, HTTP, FTP, and PING. MRTG allows you to track the traffic through SNMP network devices such as processors, routers, and switches. Progent's network monitoring experts can show you how to use both these tools to streamline and repair your system.
CCIE Expert Certified Midsize Office Designers
Midsized Office Small Office Network Consultant
Progent provides technical services for medium size businesses who have 100 to 250 system clients. The mid-size business or work group has typically been an overlooked segment of the market for network support expertise. The overhead and service delivery practices of major outside support organizations make them too expensive for the ordinary mid-size company or small medium business (SMB), which commonly has a modest IT budget with which to maintain an IT network whose complexity and sophistication are frequently similar to the networks of far larger companies. Progent's support delivery model, which takes full advantage of online support, virtual office technology and proactive server monitoring, dramatically lowers the network maintenance costs of an SMB while providing the small company with enterprise-level service from certified, world-class consultants with background in a broad array of small business network solutions. If your medium size organization or small business is looking for levels of IT help needed for a medium size office without budgeting big-company costs, contact Progent.
Home Based Microsoft Consulting Full-Time Job
Benefits for Home Based Network Engineer Careers
Progent's compensation structure is built on contribution, so similar to working as a freelance contractor, your income is directly driven by your generated revenue. Some Progent support staff focus on quality of life and choose to consult at an easy pace, using our self-determined calendar to pursue individual enthusiasms such as hiking, motorcycle racing, skiing, surfing, vacations, or spending free time with relatives and friends. Other consultants use the opportunity to make major bucks via hard effort and extended hours. Progent fully encourages either end of the spectrum and everything in the middle.
Network Consultants Computer Support Help Desk Outsourcing
Computer Support Help Desk Outsourcing Technology Consulting Services
Progent's Standard Help Desk Services provide a comprehensive service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Help Desk services are offered at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle challenging problems.
24x7x365 DotNET Application Engineer
DotNET Software Development Companies
Progent's application developers have worked for 20 years with .NET tools and the Visual Studio development system and can create or enhance .NET apps rapidly and affordably.
Best Practices Computer Consultancy Company
IT Consulting Access to External Support Databases
Progent's staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry background, at the forefront of network service, executing a wide variety of IT projects for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This means that you get not only world-class technical help, but also a consultant with field-tested approaches for applying technical knowledge to resolve real-world network problems efficiently.
24-Hour Microsoft Exchange Upgrade Small Business IT Consulting Company
Exchange Software Consultant
Progent's Microsoft-certified consultants average over 10 years of background providing messaging solutions for companies ranging from small offices to global enterprises. Progent provides economical support for all editions of Microsoft Exchange Server to strengthen email and virus security, configure fault tolerant email environments, and facilitate remote and mobile email connectivity. Progent's Exchange support services can assist you in planning and carrying out a move from an outdated SMPT server or older Microsoft Email package such as Exchange 2003 to Exchange 2019 Server. In addition provides support for Windows 10 and Windows 11 desktops using Outlook and can show you how to integrate Microsoft Outlook Web App for popular web browsers. For email virus defense, spam blocking and outbound data leak protection, Progent offers Email Guard managed services.
Exchange admin center IT Services
Exchange admin center IT Consultants
Microsoft 365 Exchange Online lets you use cloud-based virtual machines, mailboxes and other email components to lower hardware expense and management overhead. You can deploy Microsoft 365 Exchange Online to run all your Exchange mailboxes, or you can integrate a hybrid architecture that incorporates both local as well as cloud-resident mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly remote technical support to help your small businesses to assess the benefits of Exchange Online, design a network topology that fits your functional requirements and IT budget, carry out a non-disruptive migration from your existing Exchange organization to one that incorporates Exchange Online, train your management team and users, and deliver ongoing consulting and troubleshooting.
Ekahau Wi-Fi Network Design Technical Support Services
Integration Ekahau Insights Wi-Fi Network Troubleshooting
Progent's Ekahau-certified Wi-Fi site design experts can help you to design, implement, optimize, manage and troubleshoot a Wi-Fi solution customized for your facilities. Progent can provide online or on-premises expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF analysis, Ekahau Analyzer for troubleshooting RF issues, and Ekahau Insights for tracking the performance of multiple Wi-Fi networks.
