Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Providers in Tucson
ProgentProgent's consulting support for IT service firms in Tucson Arizona enables your company to offer your clients Progent's consulting and Help Desk support under your brand as a seamless supplement to your regular IT support group. This can help you add to your client base, fill out your service catalog, satisfy your clients, and increase your profits.

Progent's nationwide roster of network engineers, PC support specialists, IT administrators, and data security professionals have acted as transparent expansions to the IT staffs of some of the country's biggest IT support firms. Progent's breadth and depth of expertise allows you to widen the scope of your IT support business, and Progent's close integration with your support team lets you promote and preserve your branding.

Progent is an IT consulting firm with 20 years of background delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent computer services company in the world. Progent has provided online IT assistance and consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)

Providing Progent's Services With Your Own Brand
Progent's reseller program for network service organizations offers transparent resale to your clients of professional IT services. Progent bills your firm exclusively and works under your direction to deliver your clients support services under your branding. Also, Progent has an affordable Extended Hours Support Program for customers who need access to 24x7 support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing systems are the heart of an effective service desk. But enterprise-grade ticketing platforms are not just costly to license and staff, but also a hassle to set up and manage. Small or niche IT service firms do not have the required resources. Progent's Call Center and ticketing program offers IT service organizations an affordable way to keep their company branding while delivering their customers responsive desktop support built around an advanced ticketing system and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT service firms leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing system. The features available with Progent's Service Desk and ticketing solution allow you to increase your support volume, the range of technical issues your company can handle, the number of geographies you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT service firms include:

  • Progent's remote desktop service staff provides Level 1 end user assistance with 1-hour service level agreement to begin work during normal business hours.
  • Normal support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises support in larger metro areas is available across the country at additional cost.
  • You keep full control of your customers and billing.
  • Your customers enter requests through your own branded web portal, a toll-free number, or by sending a message to your designated email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see more details on Progent's Help Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service providers allows your support team to act as a sole point of contact for virtually all IT guidance and troubleshooting your clients may require. You can build your team and core IT skills steadily without being forced to decline new business due to a gap in expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your in-house IT service group, responding to your direction, and invoices you instead of your client.
  • Granular Billing: Progent bills by the minute to reign in expenses.
  • Extensive Service Documentation: Progent uses an advanced documentation system to ensure that all IT services delivered are thoroughly documented. This enables support group to transfer service assignments to in-house consultants once you have sufficient staff and relevant skill sets.
Major advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Business: You can easily and safely take on more jobs beyond your main areas of excellence and open additional territories without the risks associated with expanding your full-time staff too rapidly.
  • Re-enforce Your Name: You can solidify your mind share as a full-spectrum network support firm by delivering more services to more clients under your own brand.
  • Flesh Out Your IT Support Portfolio: Progent can provide top-tier expertise in a wide array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support business.
  • Fast Problem Escalation: With a sizable team of top-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Keep Your Clients Happy: Happy customers stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek expertise outside the fold.
  • Remote Support Experts: For 20 years, Progent has provided online network support from Call Center services to high-level consulting. Effective remote support cuts costs and produces quick results.
  • Advanced Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Tucson, Arizona Businesses
Progent's seasoned roster of certified engineers can deliver Tucson, Arizona companies a broad array of online consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service organizations include:

Learn More Details About Progent's Reseller Support for IT Service Organizations in Tucson, Arizona
For additional details about Progent's consulting program for network service organizations in Tucson, Arizona, call 1-800-993-9400 or see Contact Progent.