Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Tucson
Progent's consulting services for IT service organizations in Tucson Arizona enables your company to provide your customers Progent's consulting and Help Desk Call Center support with your company's brand as a transparent supplement to your in-house network services group. These services can help you grow your revenue, fill out your service portfolio, create happy customers, and increase your profits.
Progent's team of network engineers, PC integration and troubleshooting specialists, IT administrators, and data security consultants have acted as seamless adjuncts to the support staffs of some of the world's largest IT support firms. Progent's breadth and depth of technical knowledge allows you to add to the capabilities of your IT service business, and Progent's close integration with your support team lets you strengthen and preserve your branding.
Progent is a network consulting firm with 20 years of experience providing remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent computer services firm in the world. Progent has provided online IT assistance and advanced consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)
Reselling Progent's Services Under Your Own Brand
Progent's reseller program for network service providers features transparent resale to your clients of world-class IT services. Progent invoices your firm directly and performs under your direction to provide your customers consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Service for customers who require access to 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing is the heart of a successful Help Desk. But full-featured ticketing platforms are not only expensive to license and staff, but also difficult to configure and maintain. Smaller IT support organizations rarely have the required budget or personnel. Progent's Help Desk and ticketing solution gives IT support organizations an affordable way to retain their own branding while delivering their customers world-class desktop support backed by a best-of-breed ticketing system and supplemented by rapid escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing solution for IT service firms leverages Progent's sizable investments in advanced ticketing technology, an online desktop services staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing system. The features available with Progent's Service Desk and ticketing program allow you to expand your support workload, the diversity of technologies your firm can handle, the number of locations you can service, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT service firms include:
Progent's Consulting for IT Service Firms
Progent's consulting for IT service providers allows your support team to become a sole source for virtually all IT guidance and troubleshooting your clients may need. You can grow your team and core in-house competencies at your own pace without having to decline new business due to a lack of expertise or a shortage of bandwidth.
Important features of Progent's Reseller Program for Network Service Providers include:
Progent's Practice Areas for Tucson, Arizona Companies
Progent's veteran roster of certified consultants can provide Tucson, Arizona companies a wide range of online consulting and debugging services. Areas of expertise offered under Progent's reseller program for network service providers include:
Find Out More Details About Progent's Consulting Support for IT Service Organizations in Tucson, Arizona For more details about Progent's reseller support for IT service firms in Tucson, Arizona, call 1-800-993-9400 or refer to Contact Progent.