Tucson Expertise for IT Service Firms
Seamless Temporary IT Support Expansion
Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Tucson
Progent’s consulting services for IT service firms in Tucson Arizona allows you to offer your customers Progent's consulting expertise and Help Desk Call Center support with your own branding as a transparent extension of your in-house IT support group. This can ease the way for you to grow your revenue, fill out your service catalog, create happy customers, and improve your profits.
Progent’s nationwide roster of network experts, PC support technicians, network admins, and data security consultants have worked as seamless supplements to the support staffs of some of the country's largest IT service firms. Progent’s breadth and depth of expertise enables you to widen the capabilities of your IT support business, and Progent’s close integration with your support team lets you promote and protect your branding.
Progent is a network consulting company with 20 years of experience providing online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network engineers of any independent computer support company in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the country. (See recommendations from Progent's customers.)
Using Progent's Support Services Under Your Own Brand
Progent's consulting program for network service firms offers seamless resale to your clients of world-class IT services. Progent invoices your firm exclusively and performs under your direction to deliver your customers consulting and support services under your branding. Also, Progent has a low-cost Off-hours Support Program for clients who need access to 24x7 technical support.
Help Desk and Ticketing for IT Service Firms
Ticketing systems are fundamental to an effective IT Call Center. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but also difficult to set up and manage. Small or niche IT service providers do not have the required resources. Progent's Call Center and ticketing solution gives IT service firms an economical way to keep their custom branding while delivering their customers responsive desktop support built around a best-of-breed ticketing system and reinforced by fast escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing program for IT support firms takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing services enable you to expand your support workload, the diversity of technologies your firm can take on, the locations you can service, and your overall availability.
Important features of Progent's Help Desk and ticketing solution for IT service organizations include:
- Progent's remote desktop service group provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal work hours.
- Standard service hours are from 5am to 7pm Pacific Standard Time, five days per week.
- Extended support is offered at additional cost.
- Optional onsite service in larger metro areas is available across the country at additional cost.
- You have full control of your clients and billing.
- Your clients enter service requests through your own branded Internet portal, an 800 phone number, or by directing an email to your assigned email address.
- Each client request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified online until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting for Network Service Providers
Progent's consulting for IT service providers allows you to act as a sole point of contact for practically all IT expertise your clients may need. You can grow your staff and core in-house competencies at your own pace without having to decline new business owing to a gap in in-house expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent works as a seamless extension of your in-house support group, responding to your direction, and bills you rather than your customer.
- By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
- Detailed Service Documentation: Progent uses an advanced service documentation system to ensure that all IT services performed are thoroughly documented. This allows your IT support organization to transfer account responsibilities to in-house consultants when you have enough staff and appropriate skill sets.
- Safely Grow Your Service Practice: You can easily and efficiently accept more opportunities beyond your main fields of excellence and serve new geographies without the risks involved with expanding your head count too quickly.
- Re-enforce Your Brand: You can improve your mind share as a comprehensive network support firm by delivering more services to more clients under your own company name.
- Flesh Out Your Services Portfolio: Progent offers world-class expertise in a wide array of technologies and can act as a dependable resource for growing your IT service operations.
- Rapid Problem Escalation: With a sizable team of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
- Make Your Customers Happy: Satisfied customers stick. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from your competitors.
- Remote Technical Support Professionals: For two decades, Progent has provided remote network support ranging from Help Desk services to advanced consulting. Efficient remote service cuts costs while delivering quick solutions.
- Advanced Industry Certifications: Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts hold advanced certifications including ISSAP, CISA, and GIAC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Tucson, Arizona Businesses
Progent's veteran roster of certified consultants and technical experts can provide Tucson, Arizona organizations a broad range of remote consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for network service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Migration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Migration
- AD Design
- Microsoft 365 Configuration
- Microsoft Dynamics GP Consulting
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Remote IT Troubleshooting
- Telecommuter Support Services
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Configuration
- Cybersecurity Expertise
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Call Center Outsourcing
- Desktop Tech Support
- Colo Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager Automation
- Microsoft Access Development
- Virtualization Automation
- Hyper-V Setup
- VMware vSphere Configuration
- Citrix XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Support
- Smartphone Management
- Apple iPhone Integration
- Android Phone Management
- Ransomware Defense and Recovery
- Backup/Restore Solutions
- Cisco IP Voice Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi Access Point Configuration
- Wi-Fi Site Surveys
Learn More About Progent's Consulting Program for Network Service Organizations in Tucson, Arizona To learn more details about Progent's consulting program for network service organizations in Tucson, Arizona, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Microsoft Windows IT Consulting Firms
Microsoft Small Business Specialist
Progent’s computer outsourcing support offerings for small businesses feature designing Server 2003, Microsoft .NET Server, and BackOffice systems, coordinating upgrades to Microsoft Windows XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk Call Center, remote and on-premises repair, fixing chronic IT problems, and creating a company-wide security plan. Progent can help you enhance system reliability and performance via fault-tolerant technologies, redundant network topology, and proactive server monitoring. Progent also offers special project assistance for large-scale upgrades and can help with requirements assessment, resource identification, bill of materials production, vendor selection, purchasing logistics, and professional documentation. Progent’s IT outsourcing service also includes training for office productivity packages such as Microsoft Office XP.
24/7 Support Outsourcing Intune App Wrapping
Technology Consulting Microsoft Intune Migration
Progent's Microsoft-certified Intune consultants can help you to assess the business case for utilizing Intune for administering your mobile computers including notebooks, phones, and tablets based on Windows, Apple iOS, and Google Android. Progent can help your company to configure security policies, set up test systems to evaluate the appropriateness of Microsoft Intune for your environment, install Intune throughout your enterprise, integrate Intune with System Center Configuration Manager for single-console change management, and provide ongoing support for your Microsoft Intune solution.
Catalyst 2900 Switch Network Consultants
Catalyst Switch Consultants
Progent's Cisco-certified CCIE consultants can assist your business to set up, manage, update, tune and troubleshoot Catalyst switches. Progent can also help your business to harden the security and compliance of Catalyst switches and move smoothly from outdated switches to current models.
Microsoft Office Technical Support Firm
Microsoft Office 2000 Small Business IT Support Firm
Progent’s IT outsourcing support offerings for small businesses include designing 2003 Server, .NET, and BackOffice systems, coordinating migrations XP, Windows 2003 Server, Active Directory, and Microsoft Exchange Server 2003, Help Desk Call Center, remote and on-premises troubleshooting, resolving stubborn IT issues, and producing a comprehensive security strategy. Progent can help you maximize network availability and performance with non-stop configuration, resilient network topology, and proactive network monitoring. Progent also provides project management help for major migrations and can help with needs assessment, product inventory, BOM development, sourcing selection, purchasing logistics, and complete documentation. Progent’s computer outsourcing help also includes training for office productivity packages such as Microsoft Office XP.
ProSight Virtual Server Private Cloud Hosting Consultants
ProSight Virtual Machine Hosting Engineer
Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small company's servers in a solution that gives the highest level of availability and scalability and is also easy to move to another host. ProSight Virtual Hosting and management services are built on proven virtualization platforms that enable small businesses with multi- platform IT systems to economize significantly on the costs of capital investments, system maintenance, and IT administration while benefiting from world-class reliability and an unprecedented degree of vendor flexibility.
Network Security Auditing Juniper NetScreen 5400 Firewall
Security Evaluation Juniper Firewalls
Progent's Juniper Networks-authorized NetScreen consultants can assist your company to configure and integrate NetScreen 5200 and 5400 routers, upgrade from previous NetScreen products to the latest Juniper technologies, and repair network infrastructure issues in all-Juniper or mixed-vendor systems.
Computer Consulting Android and Skype for Business integration
Android and Office integration Engineer
Progent's seasoned group of IT consultants and application experts have years of background providing online and onsite assistance for businesses of all sizes who want to incorporate Android phones into their information systems so that users can be productive while on the go. Progent offers the breadth of skills to solve network problems that span numerous manufacturers and that represent a mix of older and current technology. Progent offers cost-effective online consulting to help you with any facet of planning, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can deliver as-needed support to assist you to handle especially stubborn technical issues, or Progent can provide outsourced or co-sourced project management support to ensure that you complete major network initiatives on schedule and within budget. Progent can assist with local, cloud-based, or hybrid networks and can provide support for operating systems, applications, management utilities and hardware infrastructure. Progent also offers specialized group or individual training sessions to help you manage and use Android phones and tablets to maximize their business value.
Emergency 24x7 Network Remote Troubleshooting
Server Monitoring Computer Consultant
Remote 24x7 network monitoring, automated alerts, and periodic analytical reporting are vital to preserving the proper operation of your network and avoiding unnecessary and costly downtime. Remote Monitoring and Management technology has progressed to the point that companies of all sizes can get a level of protection that was once limited to large enterprises. Progent offers a variety RMM options delivered as low-cost service packages created to help your company to detect and resolve a most IT network issues before they get big enough to disrupt productivity.
Meraki Wi-Fi AP Management Support and Help
Meraki Wi-Fi AP Management Computer Engineer
Progent's Cisco Meraki wireless access point consultants offer remote and onsite support to assist businesses of any size to plan, install, maintain, expand or troubleshoot Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist your business to configure and support Cisco's Meraki-based Wi-Fi networks for environments that range from a telecommuter's home or a branch office to a campus or a nationwide enterprise. Progent can also help you to integrate additional Cisco technology including Catalyst and Nexus switches, routers and firewalls to create a seamless ecosystem that delivers the same access, responsiveness, security, manageability and availability for wired and Wi-Fi users irrespective of their mobility or computing device.
UNIX Consultants
Solaris Network Consulting
Progent's Solaris family consulting services provide small companies and software developers support for administering and maintaining Sun Solaris systems that operate with Microsoft-powered technology. Progent can give your business access to Sun Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This broad array of experience offers you a convenient single source to show you how to build and manage a secure and reliable cross-platform connectivity and communications environment that allows Sun Solaris and Microsoft interoperability by integrating Microsoft Windows with major variants of UNIX such as Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or major Linux derivatives such as RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware Linux.
Top Rated Computer Support Consultant Cisco Network Management
Network Management IT Outsourcing Companies
Progent's Cisco-Premier network consultants can help you to run Cisco's management tools along with a variety of powerful third-party applications to build a comprehensive network management solution in order to keep your network operating reliably, conserve expensive resources, guard your data, revive rapidly from hardware breakdown or malicious assaults, and enable you to expand or repurpose network resources intelligently and affordably as your business grows.
Top Rated Dynamics GP ODBC Services
Dynamics GP Excel Cubes Consulting Services
Progent's background delivering Microsoft .NET services and SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and other developer tools make it possible to create custom mission-critical programs and eCommerce solutions that integrate seamlessly with Dynamics GP Software. Progent's Microsoft Dynamics GP management reporting consultants can help you design reports that let you analyze your business more thoroughly, transforming uncooked data into valuable understanding of your company and customers.
Email Predictive Sender Profiling Consultancy
Professionals Email Encryption Key Management
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to deliver centralized management and world-class protection for your email traffic. The hybrid architecture of ProSight Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter.
24-7 Exchange 2003 to Exchange 2010 Upgrade Technology Professional
Microsoft Exchange Server Upgrade Consultant
Progent's Microsoft and Cisco-certified consulting engineers can assist you to determine the value of Microsoft Exchange Server 2010 for your business and can assist your IT staff to plan and carry out an efficient upgrade to Microsoft Exchange Server 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange Server 2007 that will offer quick ROI by increasing your workers' efficiency, lowering the cost of hardware and service, streamlining management, and consolidating your vital communications technologies.
Microsoft Consulting Telecommuting Jobs
Urgent Job Opportunity Cisco Certified
Progent is seeking to hire staff-level, results-oriented Microsoft certified consultants with MCSE certification; Cisco accredited network engineers with Cisco CCDP or CCIE certification; security professionals who have CISSP or CISM or equivalent security credentials; and advanced network architecture experts with a background in mobile access, wireless networking, high uptime, business continuity, information protection, and VMware. Progent also is hiring employees who can work on Progent's staff of help desk support specialists and remote support experts. Also, Progent is seeking experienced managers able to perform productively in our high-growth, virtual office environment.
Microsoft GP/Great Plains Troubleshooting
Great Plains Integration Support
important characteristics of Microsoft Dynamics GP software include a modular design that allows you to license just the functionality you need, a standardized architecture based on Microsoft technologies to secure your investment and offer a highly integrated environment, advanced reporting capabilities that permit you to track all activities, revenues and expenses and sales patterns, integration with Microsoft Office to speed access to business data, the capability to integrate data from almost any db software or desktop application into Microsoft GP/Great Plains, plus an open design that makes it possible to create specialized programs. Progent can help you configure and maintain a reliable, secure server and communications infrastructure to support Microsoft Dynamics GP, and can provide expert GP consultants to show you how to convert the powerful features of Dynamics GP accounting into a productive business solution.
Specialists Work from Home Endpoint Management
24x7x365 Remote Employees Endpoint Management Remote Troubleshooting
Progent can assist small and medium-size organizations to configure unified remote endpoint management and monitoring platforms for maintaining devices operated by offsite workers.
ProSight Remote Network Management Specialists
Technology Professional Ransomware Recovery
Progent's ProSight family of managed IT services are geared to offer businesses who maintain minimal in-house network support staffs with affordable access to enterprise-class management platforms and technical experts. Advantages of the ProSight line of managed services include predictable network maintenance costs, smart automation of common management tasks, continual adoption of new information technology, graceful migration from legacy systems to modern solutions, close alignment of information technology with business goals, guidance from seasoned network experts, and freeing up management to focus on business rather than ever-changing computer technology.
Remote Network Support Engineers
CISSP Certified Security On-site Support Network Consultants
For mid-size companies looking for IT consulting services, Progent can deliver an array of alternatives such as local service, on-line assistance, off-site Call Center, 24x7 support with automatic system monitoring, temporary staff augmentation, business relocation services, software development, and expert consultation. For medium-size businesses in California or other areas serviced by Progent's field engineers, Progent provides professional on-premises support for fixing technical issues rapidly and economically.
Virtual Help Desk Online Help
Co-managed Help Desk Remote Support Services
Progent's Microsoft and Cisco authorized experts offer several service programs to help medium-size and large companies develop an efficient and successful in-house Network Support Help Desk Call Center. Progent's consulting services include ROI evaluation, process analysis and improvement, management reporting, training of in-house staff, and documentation of procedures. Progent's Software Evaluation and Deployment Services help businesses sift through the numerous high-quality Help Desk application programs available and determine which packages might be excessively expensive, lack key functions, or align badly with your organization's business goals. Progent also offers short-term staffing for organizations who want to augment their internal Help Desk staff for special projects or to fill in for vacationing or indisposed workers.
Catalyst Wi-Fi 6 AP Configuration Specialists
24-Hour Catalyst 9120AX Access Point Configuration
Progent's Cisco-certified Catalyst 802.11ax AP experts offer economical online and onsite support for Catalyst next-generation Wi-Fi 6 wireless access points.
Help and Support Fortinet Firewall Application Control
Fortinet Firewall Sandboxing Integration Services
Fortinet FortiGate next-generation firewalls are leaders in delivering best-in-class throughput for SSL inspection. Progent's Fortinet firewall consultants can help you to configure your Fortinet security appliances to protect your IT assets at the network edge, within the data center, at branch locations, and in the cloud.
64-bit Processing Specialists
Award Winning Configuration 64-bit Server
Progent's Microsoft-certified engineers can help you plan, document, carry out, manage, and troubleshoot a network-wide migration to 64-bit server and client operating systems and applications. Progent can help you test your 64-bit infrastructure to verify that it handles all of the key 32-bit programs that you intend to keep as well as the new 64-bit versions of software you wish to install.
Oracle RDBMS Development Group
Emergency Development Companies Oracle database
Progent offers fast and affordable online access to a certified Oracle database administration consultant or an Oracle software developer. Progent offers comprehensive database administration services for all versions of Oracle including 10g and 11g and can also assist you to design, build, enhance, or fix Oracle applications written with SQL and PL/SQL. Progent also provides support for Data Guard and Streams replication technologies and Oracle Database Resource Manage.
Network Consulting Windows and Solaris
Windows and Solaris Consulting Services
Progent can help you to plan and execute an efficient transition from a UNIX-based IT environment to a network based on Microsoft Windows and capable of supporting Microsoft's powerful office productivity suites, business applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and software development experts can assist you to guard your data and minimize productivity discontinuity by developing an effective transition strategy that preserves your current investments in UNIX application and infrastructure. UNIX-to-Windows transition consulting services available from Progent include analysis of existing environment, transition planning and validation, Exchange migration services, data and application software transition, and server and storage system migration and economization.
VMware SRM Disaster Recovery Consultancy
VMware Site Recovery Manager Testing Consultants
VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring applications and services quickly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and manage a disaster recovery system powered by VMware SRM.
Expert Microsoft Certified Internet Security and Acceleration Server 2006 Consultants
Microsoft Expert ISA 2006 IT Consultants
Microsoft ISA 2006 is a comprehensive gateway that offers a fully integrated application layer firewall, virtual private network, proxy, and Web caching platform for protecting the Internet-facing networks of any organization against a broad variety of attacks. Progent's Microsoft-certified Internet Security and Acceleration Server 2006 experts can help you plan, rationalize, test, implement, customize and manage the any version of ISA Server 2006 on your network.
Immediate Microsoft Integration Office 365 mail flow
24x7x365 Expert Microsoft Certified Support Outsourcing Exchange Online Archiving
Microsoft allows you to create seamless hybrid ecosystems that integrate Office 365 and local Exchange deployments. This allows you to have some Exchange mailboxes hosted at your on-premises datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can assist you with any facet of planning, implementing and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can provide occasional expertise to help you through challenging technical issues and also offer extensive project management outsourcing to ensure your hybrid Office 365 initiative is successfully completed on time and within budget.
24x7x365 Exchange Server 2003 Computer Engineer
Exchange 2003 Technology Consulting Services
Progent's expert consultants can show you how to design and deploy a smooth in-place Microsoft Exchange 2003 upgrade strategy that minimizes productivity downtime, reduces ongoing support demands, and makes your Exchange 2003 Server easy to manage. For complex multi-server or multi-location migrations, Progent has the background to finish your project rapidly and economically. Progent's Exchange 2003 help, repair, and consulting offerings include assistance with the integration of third-party enhancements of Exchange 2003 Server that are best aligned to your business needs.
Hermes ransomware recovery Technology Professional
ransomware cleanup and file recovery Technology Professional
Progent's seasoned ransomware recovery consultants can help your business to rebuild a network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
Sodinokibi ransomware recovery Specialist
Award Winning Conti ransomware recovery Technology Professional
Progent's ransomware consultants can assist you to evaluate your ransomware defenses, remotely monitor and protect your IT environment, help with negotiating a settlement with a threat actor, and restore a network damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, Lockbit or Nephilim.
