Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Firms in Tucson
ProgentProgent's consulting support for IT service organizations in Tucson Arizona enables your company to offer your customers Progent's consulting expertise and Help Desk support under your own branding as a seamless augmentation of your regular IT support group. These services can help you grow your client base, flesh out your service portfolio, satisfy your customers, and improve your profits.

Progent's roster of network experts, desktop support specialists, network administrators, and cybersecurity professionals have acted as transparent supplements to the IT groups of some of the world's biggest IT service firms. Progent's breadth and depth of technical knowledge allows you to widen the capabilities of your IT support business, and Progent's transparency lets you strengthen and protect your company's brand.

Progent is a network consulting company with two decades of background delivering online expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network engineers of any independent computer support company in the world. Progent has delivered remote technical assistance and consulting to customers in every state in the U.S. (See testimonials from Progent's customers.)

Using Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service providers features transparent resale to your clients of world-class services. Progent invoices your firm exclusively and performs under your direction to provide your clients support services under your brand. In addition, Progent offers an affordable Extended Hours Support Service for clients who need 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are fundamental to an efficient IT Call Center. But full-featured ticketing systems are not only expensive to acquire and staff, but difficult to configure and maintain. Small or niche IT service providers rarely have the required resources. Progent's Call Center and ticketing program gives IT service organizations a practical way to keep their custom branding while providing their clients responsive desktop support backed by a best-of-breed ticketing system and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing solution for IT support firms takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing platform. The features available with Progent's Help Desk and ticketing program allow your IT service firm to increase your support workload, the diversity of technologies your business can take on, the number of geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT service firms include:

  • Progent's online desktop service team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is available at additional cost.
  • Optional onsite service in larger metro areas is available throughout the US at extra cost.
  • You have full control of your customers and invoicing.
  • Your clients submit requests through your branded Internet portal, an 800 number, or by sending a message to your specified mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see more information about Progent's Help Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service providers allows your support team to act as a single source for virtually all technical guidance and troubleshooting your customers may require. You can build your staff and strategic IT skills at your own pace without being forced to say no to opportunities due to a lack of in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a transparent extension of your internal support group, responding to your direction, and invoices you rather than your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Documentation: Progent uses an enterprise-class service reporting platform to make sure all IT services delivered are thoroughly described. This enables you to shift account assignments to internal consultants when you have enough people and relevant technical skills.
Key benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Practice: You can quickly and affordably take on additional opportunities outside your main fields of expertise and open new geographies without assuming the risks involved with expanding your full-time staff too quickly.
  • Strengthen Your Brand: You can solidify your mind share as a full-spectrum network service firm by delivering more solutions to more clients under your own company name.
  • Flesh Out Your IT Support Catalog: Progent offers top-tier expertise in a wide array of IT disciplines and can act as a reliable resource for growing your IT service operations.
  • Fast Escalation: Thanks to a large team of senior technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
  • Keep Your Customers Happy: Satisfied clients are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek expertise outside the fold.
  • Remote Support Experts: For two decades, Progent has provided remote network support ranging from Call Center support to advanced consulting. Efficient online service saves money while delivering fast solutions.
  • Top Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Tucson, Arizona Companies
Progent's veteran roster of certified consultants and technical experts can deliver Tucson, Arizona organizations a wide array of online technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for IT service firms include:

Find Out More Details About Progent's Consulting Program for Network Service Providers in Tucson, Arizona
To learn additional details about Progent's reseller program for IT service firms in Tucson, Arizona, call 1-800-993-9400 or see Contact Progent.