Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Tucson
ProgentProgentís consulting services for network service organizations in Tucson Arizona enables you to offer your customers Progent's consulting expertise and Help Desk support using your company's own branding as a transparent extension of your in-house network services team. These services can help you add to your client base, close gaps in your service portfolio, satisfy your customers, and improve your profits.

Progent's roster of network engineers, PC integration and troubleshooting technicians, network administrators, and cybersecurity consultants have worked as transparent adjuncts to the IT staffs of some of the worldís largest IT support businesses. Progentís breadth and depth of expertise allows you to broaden the scope of your IT service practice, and Progentís close integration with your support team lets you elevate and preserve your company's brand.

Progent is a network support company with two decades of experience delivering online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any independent computer services firm in the world. Progent has delivered remote technical support and advanced consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)

Providing Progent's Services With Your Own Brand
Progent's consulting program for IT service firms features seamless resale to your customers of professional IT services. Progent bills you exclusively and works under your instructions to provide your customers support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for clients who need 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing is the heart of an efficient Help Desk. But full-featured ticketing platforms are not only costly to acquire and staff, but challenging to set up and manage. Small or niche IT support providers seldom have the necessary financial or human resources. Progent's Call Center and ticketing program gives IT support organizations an economical way to keep their custom branding while providing their customers world-class desktop support built around a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing program for IT support firms leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The features available with Progent's Help Desk and ticketing solution allow your IT service firm to expand your physical and virtual support workload, the range of technical issues your business can take on, the number of geographies you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT support organizations include:

  • Progent's remote desktop service team delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Normal support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at additional cost.
  • Optional on-premises service in major metro areas is available across the US at additional cost.
  • You retain full control of your clients and invoicing.
  • Your customers enter service requests via your branded web portal, an 800 phone number, or by directing an email to your dedicated mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see more information on Progent's Service Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for IT service organizations allows you to act as a single source for practically all technical guidance and troubleshooting your clients may need. You can grow your team and core in-house competencies steadily without having to decline new business owing to a lack of expertise or a shortage of personnel.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your internal support group, responding to your management, and invoices you instead of your customer.
  • Granular Billing: Progent bills on a per-minute basis to reign in expenses.
  • Extensive Service Reporting: Progent utilizes an enterprise-class service documentation platform to ensure that all services delivered are fully described. This enables your IT support organization to shift service responsibilities to internal personnel once you have enough people and appropriate technical skills.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Practice: You can easily and efficiently accept more opportunities outside your main fields of expertise and open additional geographies without assuming the risks associated with expanding your head count too quickly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum network support firm by offering more solutions to more clients under your own brand.
  • Flesh Out Your IT Support Portfolio: Progent can provide top-tier expertise in a broad range of technologies and can act as a reliable reservoir of skills for growing your IT support business.
  • Rapid Problem Escalation: Thanks to a large roster of senior technology experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Keep Your Clients Happy: Happy customers are loyal. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for help from your competitors.
  • Online Technical Support Experts: For two decades, Progent has provided remote network support ranging from Call Center services to high-level consulting. Effective remote service saves money and produces fast solutions.
  • Advanced Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Tucson, Arizona Companies
Progent's nationwide roster of certified engineers can provide Tucson, Arizona companies a wide array of online consulting and troubleshooting services. Practice areas offered under Progent's reseller program for IT service providers include:

Find Out More About Progent's Reseller Support for IT Service Providers in Tucson, Arizona
For more details about Progent's consulting support for IT service organizations in Tucson, Arizona, call 1-800-993-9400 or refer to Contact Progent.