Tucson Specialists for IT Service Firms
Seamless Temporary Staff Expansion
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Providers in Tucson
Progent’s consulting services for IT service firms in Tucson Arizona enables you to provide your clients Progent's consulting expertise and Help Desk support using your company's own branding as a transparent extension of your regular network support team. These services can ease the way for you to add to your client base, close gaps in your service portfolio, create happy clients, and increase your profits.
Progent's team of network infrastructure engineers, desktop support technicians, network administrators, and cybersecurity professionals have worked as seamless extensions to the support staffs of some of the country's largest IT support businesses. Progent’s range of expertise allows you to broaden the scope of your IT service practice, and Progent’s transparency lets you promote and protect your company's brand.
Progent is an IT consulting company with two decades of background delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network engineers of any independent IT services firm in the world. Progent has delivered remote IT support and consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)
Using Progent's Services Under Your Branding
Progent's reseller program for network service firms offers transparent resale to your clients of professional services. Progent invoices your firm directly and works under your direction to deliver your clients support services under your branding. Also, Progent has an affordable Off-hours Support Program for clients who need access to 24x7 technical support.
Help Desk and Ticketing for Network Service Organizations
Ticketing is the enabling technology behind a successful IT Call Center. But enterprise-grade ticketing systems are not just expensive to license and staff, but challenging to set up and maintain. Small or niche IT service firms do not have the required resources. Progent's Call Center and ticketing program gives IT support firms an affordable way to keep their own branding while providing their customers world-class desktop support services built around a best-of-breed ticketing system and reinforced by fast escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing program for IT support companies leverages Progent's sizable investments in advanced ticketing software, a remote desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The features available with Progent's Service Desk and ticketing services allow you to increase your physical and virtual support workload, the range of technical issues your business can take on, the locations you can service, and your hours of availability.
Important features of Progent's Help Desk and ticketing program for IT service firms include:
- Progent's online desktop support staff delivers Level 1 end user help with 1-hour service level agreement to begin work during normal business hours.
- Standard service times are 5am to 7pm Pacific Standard Time, five days a week.
- Extended support is offered at extra cost.
- Optional on-premises service in larger metros is available across the US at additional cost.
- You retain complete control of your clients and invoicing.
- Your clients submit service requests via your custom branded Internet portal, an 800 phone number, or by sending an email to your specified email address.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified online while they are active.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for IT service providers allows you to act as a single source for virtually all IT expertise your clients may need. You can grow your team and core IT skills at your own pace without being forced to say no to new business due to a lack of in-house expertise or a shortage of personnel.
Important features of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent works as a seamless extension of your internal support group, under your coordination, and bills you rather than your customer.
- Granular Billing: Progent bills by the minute to minimize expenses.
- Extensive Reporting: Progent uses an advanced documentation system to make sure all services delivered are thoroughly documented. This allows support group to transfer account assignments to in-house consultants once you have sufficient staff and relevant technical skills.
- Safely Expand Your Service Practice: You can quickly and affordably accept additional jobs outside your main areas of expertise and open additional territories without exposure to the risks associated with expanding your head count too quickly.
- Re-enforce Your Name: You can solidify your positioning as a full-spectrum network service provider by offering more solutions to more clients under your own company name.
- Flesh Out Your IT Support Portfolio: Progent offers top-tier expertise in a broad array of technologies and can be a reliable reservoir of skills for expanding your IT support business.
- Rapid Problem Escalation: With a sizable roster of top-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
- Keep Your Clients Happy: Satisfied customers keep coming back. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from other support firms.
- Online Support Professionals: For two decades, Progent has provided online network support from Help Desk support to high-level consulting. Efficient remote service cuts costs while delivering fast results.
- Top Industry Certifications: Progent’s engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's industry certifications.
Progent's Areas of Expertise for Tucson, Arizona Businesses
Progent's veteran team of certified consultants offers Tucson, Arizona businesses a broad array of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service organizations include:
- Exchange 2019 Consulting
- Exchange 2016 Integration
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Migration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Migration
- AD Integration
- Office/Microsoft 365 Integration
- Dynamics GP (Great Plains) Reporting
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Online Network Technical Support
- Telecommuter Integration
- Cisco Infrastructure
- Juniper Infrastructure
- Cisco Routers Experts
- Cybersecurity Expertise
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Call Center Services
- Desktop Support
- Colo Data Center Solutions
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Development
- Virtual Server Management
- Windows Hyper-V Configuration
- VMware vSphere and vCenter Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Support
- BYOD Management
- Apple iPhone Support
- Android Smartphone Management
- Ransomware Defense and Recovery
- Data Backup/Restore Consulting
- Cisco VoIP Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi AP Configuration
- WiFi Site Surveys
Learn More About Progent's Consulting Support for IT Service Organizations in Tucson, Arizona To learn more details about Progent's reseller support for network service organizations in Tucson, Arizona, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Exchange 2000 Upgrade Upgrade Consulting
Microsoft Exchange Upgrade Engineer
Progent is among the most qualified information technology consulting companies for integrating email and messaging solutions powered by Microsoft Exchange 2000 Server. Progent specializes in helping small companies derive the full benefits of Exchange Server 2000 under common situations such as updating from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 support.
Remote Consulting 8800-EX Wireless IP Phone
Cisco VoIP Phones and Jabber Online Technical Support
Progent's Cisco certified networking experts offer advanced support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability systems.
Office 365 Exchange Online and on-premises Exchange Computer Consultant
Hybrid Office 365 Exchange integration Professionals
Progent can assist your business to understand the many subscription options available with Office 365 and integrate your network with Office 365 so you realize maximum business value. Progent supports cross-vendor environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist you to create and manage hybrid ecosystems that transparently integrate local and cloud resources.
Remote Microsoft ISA Server Integration
ISA Server Consultants
Progent's certified ISA Server consultants have extensive backgrounds developing corporate security designs for information systems with many sites, remote users, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small or mid-size company plan and deploy an installation of ISA Server 2004 that supports your information security needs without restricting your productivity.
Technology Consulting ISA 2004 Standard Edition Server
Microsoft Proxy Server Technology Consulting Services
Progent's certified ISA Server consulting experts have long experience configuring ISA Server-based security installations for information systems with multiple sites, mobile workers, and line-of-business eCommerce applications. Progent's ISA Firewall consultants can help your small business in designing and deploying a configuration of ISA Server 2000 or ISA 2004 Server that supports your network security requirements without adversely restricting your network productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Cisco ASA 5500-X with Firepower Consultant Services
Firepower Management Center Remote Support
The current Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more performance than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-certified CCIE network consultants can help your company to maintain your existing PIX or ASA 5500 security appliances or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, deploy, optimize, administer and debug firewall environments built on ASA 5500-X firewalls with Firepower Services.
Exchange 2013 Project Planning Technical Support
Exchange 2013 Upgrade Consulting Services
Exchange Server 2013 includes major improvements to the functionality of its predecessor Microsoft Exchange Server 2010 and introduces powerful new features plus a revamped architecture. These improvements affect key facets of IT including manageability, availability, compliance, operational costs, teamwork, extensibility, performance, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consultants can help you understand the potential business benefits of migrating to Exchange Server 2013, create an efficient test and rollout strategy, and educate your IT team to manage your Exchange 2013 solution. Progent can also provide affordable online consulting and management services for Exchange 2013.
Technical Consultant Exchange 2013 Active Directory
Urgent Exchange 2013 EAC Computer Engineer
Microsoft Exchange 2013 includes major enhancements to the functionality of its predecessor Exchange Server 2010 and delivers powerful innovations as well as a revamped structure. These improvements favorably impact key facets of IT like ease of administration, high availability (HA), compliance, operational costs, teamwork, scalability, performance, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can help you evaluate the potential business benefits of upgrading to Microsoft Exchange 2013, design a cost-effective validation and deployment plan, and educate your IT staff to manage your Microsoft Exchange 2013 solution. Progent can also provide ongoing remote consulting and support and management for Exchange 2013.
Technical Consultant Online Wireless Site Survey
Wireless Site Survey Troubleshooting
Progent’s Wireless Site Survey makes it easy to design and implement a Wi-Fi wireless LAN adapted to your environment, providing your business a wireless solution that delivers the reception, performance, load-handling capability, QoS, data protection, and hand-off ability your company needs. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more comprehensive on-premises service.
Exchange 2016 Migration Technology Consulting Services
Urgent Microsoft Experts Exchange 2016 Migration Planning Support and Setup
Progent can assist you in any and all facets of your upgrade to Exchange Server 2016 including designing high availability architecture for an on-premises, cloud-based or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V strategy; determining storage requirements for your virtual machines, mailbox databases and log files; configuring HLB for fault-tolerant client access services; planning, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Offsite Workforce Security On-site Support
At Home Workforce Cybersecurity Network Consulting
Progent can assist small and medium-size businesses to install security protection systems and provide cleanup expertise to support offsite workers.
Technical Support Services Firepower Services
Cisco ASA and VMware IT Consultant
Progent’s Cisco-Certified network experts provide professional PIX Firewall support services encompassing architecture, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector threat protection, and safe connectivity services. Ranging from compact, easy-to-install desktop appliances for small offices and home offices to modular gigabit products, Cisco PIX firewalls provide a healthy combination of security, speed and reliability for information networks of all sizes. PIX firewalls are build around a proven, purpose-built operating system, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and networking services, including powerful application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible management solutions. Progent’s Cisco consultants can help you choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Top Hybrid Office 365 integration Outsourcing
Office 365 AD FS IT Consultant
Microsoft allows you to create seamless hybrid ecosystems that combine Office 365 and local Exchange systems. This permits you to have some mailboxes hosted on your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can help you with any facet of designing, implementing and troubleshooting your hybrid Office 365 network. Progent's Exchange consultants can provide as-needed expertise to help you resolve challenging technical issues and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange initiative is successfully completed on schedule and within budget.
Microsoft Operations Manager Support and Help
24x7x365 Comprehensive Event Management Integration Support
Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, implementing, enhancing and fixing SCOM environments and offer companies of all sizes advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can assist your company to design a topology for Microsoft SCOM 2012 servers that delivers the performance and availability required to monitor your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs according to leading practices for tracking network fabric and both Microsoft and third-party applications and services. In addition, Progent can provide responsive online or on-premises technical support to help you to remediate serious problems detected by System Center 2012 Operations Manager.
Technical Support Services Data Protection Manager 2016 Backup and Recovery
Online Consulting Data Protection Manager 2016 RCT
Microsoft System Center 2016 Data Protection Manager offers automatic backup and simplified recovery functions for Microsoft networks. Data Protection Manager 2016 offers application-sensitive protection for key platforms like SQL Server, Exchange and SharePoint Server, protects Windows and Linux VMs, works with VMs running on Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified consultants can help businesses of all sizes to design, implement, manage, and troubleshoot an enterprise-wide backup/recovery solution built around Data Protection Manager 2016. Progent can help you to migrate from an older version of Data Protection Manager or from an outdated solution, and Progent can optimize your SCDPM 2016 environment for on premises, colocated, cloud or hybrid deployments. Progent offers remote or onsite consulting expertise and can deliver occasional guidance to help you through challenging issues or deliver end-to-end project management services to help you finish your Data Protection Manager 2016 deployment on time and within your budget.
Private Cloud Virtual Datacenter Hosting Engineer
ProSight VM Hosting Consultant
Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small or mid-size organization's servers in an environment that gives the highest level of dependability and scalability and is in addition simple to move to any data center. ProSight Virtual Hosting services are based upon mature virtualization architectures that enable small businesses with multi- platform IT systems to save dramatically on the costs of capital investments, infrastructure support, and network administration while benefiting from enterprise-class reliability and an unprecedented degree of vendor flexibility.
Office 365 Gmail migration Consultant
Office 365 migration PowerShell Technology Consulting Services
Office 365 Exchange Online allows you to utilize cloud-based servers, mailboxes and other email components to lower hardware costs and management overhead. You can configure Office 365 Exchange Online to run all your mailboxes, or you can set up a hybrid solution that combines both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants offer budget-friendly remote technical support to assist your organizations to evaluate the benefits of Office 365 Exchange Online, design a network topology that makes sense for your functional requirements and IT budget, implement a non-disruptive move from your current Exchange system to one that includes Exchange Online, train your management staff and end users, and deliver ongoing consulting and troubleshooting.
24/7 Technology Consulting Services Exchange 2013 Collaboration
Top Rated Exchange 2013 Online Help
Microsoft Exchange 2013 includes major improvements to the capabilities of its predecessor Exchange Server 2010 and introduces important new features plus a redesigned structure. These improvements affect vital areas like ease of administration, high availability (HA), security, operational costs, teamwork, extensibility, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to understand the possible advantages of upgrading to Microsoft Exchange Server 2013, create a cost-effective test and deployment strategy, and train your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent also offers ongoing online support and management for Exchange Server 2013.
Exchange Server 2016 Upgrade Planning IT Consulting
Exchange 2016 Upgrade Specialist
Progent can assist you in any and all phases of your migration to Microsoft Exchange Server 2016 including designing high availability architecture for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing (HLB) for fault-tolerant client access services; planning, setting up and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Cloud Protection for Email Engineers
Consultant Email Guard DLP
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall.
Top Rated Freelance Macintosh Consultants Remote Support Jobs
Independent MRP Consultant Contract
Progent's Experts Group provides consulting in key areas such as Macintosh integration and applications; Support for Linux-based, UNIX-based, and Sun Solaris environments; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM consulting; Mission-critical and specialized application help; Chief Information Officer, management information analyst, and project management outsourcing; Special applications development and deployment; Web, eCommerce, EDI, and client portal design and deployment; SQL support and performance consulting; Business intelligence consulting; and Telecommunications architecture consulting.
Microsoft Certified Partner Small Business Networking Specialist
Immediate Small Business Outsourced IT Support
Progent provides the services of Microsoft and Cisco-Premier network consulting experts to show customers affordable alternatives to help organizations maximize the value of Microsoft and Cisco products. For networks that range from remote offices to large corporations, Progent's network consultants can help you enhance your network's e-mail architecture, security, reliability, performance, and system administration.
scom 2016 management servers Onsite Technical Support
24-7 scom 2016 VMware integration Remote Support
Microsoft System Center 2016 Operations Manager is designed to ensure consistent performance and dependable uptime for key workloads by providing unified, mixed-platform tracking of physical and virtual resources installed throughout local systems and cloud environments. Progent's SCOM consulting group can provide advanced remote and onsite support to assist businesses of all sizes to design, implement, tune, update and troubleshoot SCOM 2016 deployments. Progent can assist your company to migrate to SCOM 2016 from earlier releases or from different IT infrastructure monitoring platforms, or integrate multiple monitoring systems into a cohesive infrastructure management solution. Progent can also show you how to expand your SCOM 2016 environment to incorporate infrastructure based in public clouds including Microsoft Azure and Amazon AWS.
Expert Training Remote Support
Expert Training Specialist
Progent practices information transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their scope, Progent is able to focus on providing high-value skills where Progent faces few competitors. Small companies who work with familiar freelance consultants or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more reliable, protected, and efficient.
Remote Support Services Wireless Access Point
Remote Support 802.11ac Upgrade
Progent's Wireless Consulting Services provide a convenient, economical option for companies of any size to configure, manage and repair advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to plan and deploy hardware like Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and online business applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
