Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Providers in Charleston
Progent's consulting services for IT service firms in Charleston South Carolina enables you to provide your clients Progent's consulting expertise and Help Desk support with your company's brand as a seamless augmentation of your in-house network services team. These services can ease the way for you to add to your client base, flesh out your service portfolio, satisfy your clients, and improve your bottom line.
Progent's nationwide team of network engineers, desktop support specialists, network admins, and cybersecurity professionals have worked as transparent extensions to the IT staffs of some of the world's biggest IT service businesses. Progent's breadth and depth of technical knowledge enables you to add to the capabilities of your IT support business, and Progent's close integration with your support team lets you strengthen and preserve your company's brand.
Progent is a network support company with two decades of experience providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure experts of any private IT support company in the world. Progent has provided remote IT support and consulting to clients in every state in the country. (Check out testimonials from Progent's clients.)
Using Progent's Support Services With Your Branding
Progent's consulting program for IT service organizations features seamless resale to your clients of professional services. Progent invoices your firm exclusively and performs under your instructions to deliver your customers support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for customers who need access to 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is the enabling technology behind an effective service desk. But full-featured ticketing platforms are not just costly to license and staff, but also a hassle to configure and maintain. Smaller IT service firms do not have the necessary budget or personnel. Progent's Service Desk and ticketing solution gives IT service organizations an affordable way to retain their custom branding while delivering their clients world-class desktop support built around a best-of-breed ticketing platform and supplemented by fast escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing solution for IT service companies leverages Progent's investments in highly scalable ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing solution allow you to expand your physical and virtual support volume, the diversity of technologies your firm can take on, the number of locations you can service, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT support firms include:
Progent's Consulting for Network Service Providers
Progent's consulting expertise for network service organizations allows your support team to become a single source for virtually all technical expertise your clients may need. You can build your team and core IT skills at your own pace without having to say no to new business owing to a gap in in-house expertise or a shortage of bandwidth.
Important features of Progent's Reseller Program for Network Service Firms include:
Progent's Practice Areas for Charleston, South Carolina Organizations
Progent's seasoned team of certified consultants offers Charleston, South Carolina companies a broad range of online technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service firms include:
Learn More About Progent's Reseller Support for Network Service Organizations in Charleston, South Carolina To learn more information about Progent's reseller program for network service organizations in Charleston, South Carolina, call 1-800-993-9400 or see Contact Progent.