Charleston Consulting for Network Support Firms
Transparent Temporary Support Team Augmentation
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in Charleston
Progent’s consulting support for IT service organizations in Charleston South Carolina enables you to offer your customers Progent's consulting expertise and Help Desk support using your company's brand as a transparent extension of your regular network support team. These services can put you on the fast track to add to your revenue, expand your service portfolio, create happy customers, and increase your profits.
Progent's team of network engineers, PC support technicians, IT administrators, and data security professionals have worked as seamless extensions to the support staffs of some of the world’s biggest IT support firms. Progent’s range of expertise enables you to add to the scope of your IT support business, and Progent’s transparency helps you strengthen and preserve your company's brand.
Progent is a network consulting company with two decades of experience delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network experts of any private IT support firm in the world. Progent has delivered remote technical assistance and consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)
Using Progent's Support Services Under Your Branding
Progent's consulting program for IT service providers features seamless resale to your customers of world-class services. Progent invoices you exclusively and works under your direction to deliver your customers consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for clients who need access to 24x7 support.
Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are the heart of a successful service desk. But enterprise-grade ticketing platforms are not only costly to acquire and staff, but a hassle to configure and manage. Small or niche IT support companies do not have the necessary budget or personnel. Progent's Service Desk and ticketing program gives IT support organizations a practical way to keep their company branding while providing their customers responsive desktop support built around a best-of-breed ticketing platform and supplemented by rapid escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing program for IT service firms takes advantage of Progent's investments in advanced ticketing software, an online desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The features available with Progent's Help Desk and ticketing solution enable you to expand your physical and virtual support volume, the diversity of technologies your company can take on, the locations you can serve, and your hours of availability.
Important features of Progent's Help Desk and ticketing solution for IT support companies include:
- Progent's online desktop support team provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard work hours.
- Normal support hours are 5am to 7pm PST, five days a week.
- Extended hours support is offered at extra cost.
- Optional on-premises support in major metro areas is available across the country at extra cost.
- You retain complete control of your clients and billing.
- Your clients enter incident reports by means of your custom branded web portal, a toll-free number, or by sending a request to your specified email address.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified online until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service firms allows your support team to act as a sole point of contact for virtually all technical expertise your clients may need. You can build your staff and strategic in-house competencies steadily without being forced to decline new business owing to a gap in expertise or a shortage of personnel.
Key aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent acts as a seamless extension of your internal IT service group, responding to your coordination, and bills you rather than your customer.
- Granular Billing: Progent bills by the minute to minimize costs.
- Extensive Documentation: Progent utilizes an enterprise-class reporting system to ensure that all IT services delivered are fully described. This enables support group to shift service assignments to internal personnel when you have sufficient people and relevant skill sets.
- Safely Expand Your IT Support Business: You can quickly and affordably accept additional opportunities beyond your main fields of excellence and open additional territories without the risks involved with expanding your head count too rapidly.
- Re-enforce Your Name: You can solidify your mind share as a comprehensive network support provider by offering more services to more customers under your own company name.
- Flesh Out Your IT Support Portfolio: Progent can provide top-tier support in a wide range of technologies and can act as a dependable resource for expanding your IT service business.
- Rapid Problem Escalation: Thanks to a sizable roster of senior technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
- Make Your Customers Happy: Happy customers stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from your competitors.
- Remote Technical Support Experts: For two decades, Progent has provided online IT support from Help Desk support to advanced consulting. Effective online support saves money while delivering quick results.
- Major Industry Certifications: Progent’s engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISM, and CRISC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for Charleston, South Carolina Businesses
Progent's veteran roster of certified consultants and technical experts can provide Charleston, South Carolina organizations a wide array of online consulting and debugging services. Areas of expertise covered under Progent's reseller program for network service providers include:
- Exchange 2019 Consulting
- Exchange 2016 Migration
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Consulting
- Active Directory Integration
- Office 365 Integration
- Dynamics GP (Great Plains) Customization
- Azure, Amazon AWS, Google Cloud Platform
- Online IT Technical Support
- Telecommuter Support
- Cisco Network
- Juniper Expertise
- Cisco Routers Integration
- Security and Compliance Monitoring
- Business Continuity Preparedness
- Penetration Testing
- Firewall Integration
- Help Desk Call Center Services
- Desktop Tech Support
- Data Center Support
- Operations Manager Monitoring
- Configuration Manager Expertise
- Microsoft Access Expertise
- Virtual Server Management
- Windows Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Support
- iPhone and Android Management
- iPhone Support
- Android Phone Integration
- Ransomware Defense and Recovery
- Data Backup/Restore Expertise
- Cisco IP Voice Technology and Video Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi Access Point Configuration
- WiFi Site Surveys
Learn More Details About Progent's Consulting Program for IT Service Organizations in Charleston, South Carolina To learn additional details about Progent's reseller program for network service firms in Charleston, South Carolina, call 1-800-993-9400 or see Contact Progent.
An index of content::
Microsoft Windows 2003 Cluster Server Online Consulting
Microsoft Expert Windows 2003 Cluster Specialist
Progent provides Microsoft Windows 2003 Cluster Server assistance to help your organization implement zero-downtime clustered servers designed to deliver 100% operation. Windows cluster servers for zero-downtime systems include Windows Cluster Server, Microsoft SQL Cluster, and Microsoft Exchange Cluster. By helping you build zero-downtime clustered server environments based on Microsoft Windows Server 2003 Cluster, Progent’s Certified Windows professionals make sure that your high availability server clusters are configured to optimize the business advantage of your IT network.
Consultancy Dynamics GP Excel Cubes
Consultancy Dynamics GP Customization
Progent's expertise delivering Microsoft .NET support and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and other developer platforms enable Progent to create custom line-of-business applications and eCommerce solutions that integrate seamlessly with Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting services can show you how to create reports that let you track your business more thoroughly, turning uncooked data into valuable understanding of your business.
Engineer Cisco ASA 5500-X with Firepower
IT Consulting Firepower Firewalls
Cisco's Firepower Next Generation Firewalls provide a significant performance improvement over Cisco's popular ASA 5500-X firewalls and include centralized management of advanced cybersecurity features such as application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can assist you to design and execute an efficient upgrade to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's cloud-based services to create and centrally manage IT environments that include local offices, data centers, and cloud resources.
Windows Server 2016 Hyper-V Support
Windows Server 2016 Hybrid Online Support
Progent's Windows Server 2016 disaster recovery consultants can assist you to design a DR solution based on Microsoft's latest Failover Clustering technologies including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class storage clusters using commodity equipment, VM Load Balancing for improving the performance and resilience of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for easy, economical creation of a failover cluster quorum witness.
ProSight Remote Desktop Management Help and Support
Desktop Monitoring and Reporting Online Help
ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital assets that drive your IT network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent consultant so all looming issues can be resolved before they can disrupt your business.
Midsize Office Support services
24x7 Midsize Business Small Business Networking
Progent provides technical support for medium size businesses with 100 to 250 network clients. The medium size company or work group has typically been an underserved part of the market for network consulting expertise. The cost structures and support delivery practices of major third-party support firms make them excessively costly for the typical mid-size business or small medium business (SMB), which commonly relies on a minimal information technology budget with which to support an IT system whose complexity and sophistication are frequently similar to the networks of far larger enterprises. Progent's support delivery model, which takes great advantage of remote service, virtual office technology and proactive network monitoring, dramatically lowers the IT support expenses of an SMB while providing the mid-size organization with enterprise-level support from certified, IT consultants knowledgeable in a wide range of midsized business technologies. If your mid-sized company or small business is looking for levels of network help appropriate by a medium size office without budgeting big-company costs, call Progent.
Mac Application Trainer
Microsoft Excel for Mac Classes
Progent can provide one-on-one education designed for people who want to expand their knowledge of the macOS and OS X operating system, Mac hardware, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual online classes for macOS and Mac OS X application software.
Biggest Migration Consultants Microsoft Mac and Linux Desktop
Microsoft Certified Partner IT Consulting Group Desktop
Progent can deliver a variety of low-cost online and onsite support services to assist your business to configure, administer, and troubleshoot workstations and mobile devices powered by Windows, macOS/OS X, Apple iOS, Google Android, or Linux.
Windows Server 2019 Support and Integration
Windows Server 2019 Disaster Recovery Remote Support Services
Progent's certified Windows Server 2019 experts can assist your company to design and implement a cost-effective migration to Windows Server 2019 using existing system architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 delivers major improvements in capacity, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid local/cloud deployments, resilience, and container support.
Les Kent has a 35-year track record of successful network integration, business administration, marketing, and operations. He has shown a talent for developing sophisticated information technology solutions during his time as as a system architect, programmer, project manager, implementation expert, and problem solver for small businesses, start-ups, and global enterprises.
Office 365 Portal Online Troubleshooting
Hybrid Exchange Online and Exchange on-premises Computer Consulting
Progent can help your business to evaluate the many subscription plans offered with Office 365 and configure your information network with Office 365 in a way that delivers maximum business value. Progent offers expertise with cross-platform environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist you to create and maintain hybrid solutions that seamlessly integrate local and cloud resources.
Professionals Windows Server 2003
Integration Microsoft Windows 2003
The service background of Progent's certified Windows Server consultants, with an average of more than 11 years of work in Microsoft integration, assures you success in identifying the version and configuration of Windows 2003 Server that aligns most closely with your company's strategy. Progent can also assist you with planning, deploying, managing and troubleshooting sophisticated information technology applications based on Windows Server, and can assist your upgrade from Windows 2000 Server or Windows NT.
ProSight Network Infrastructure Monitoring Support and Integration
24-7 Network Troubleshooting Remote Technical Support
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance bottlenecks.
24-7 Engineers Dynamics GP 2015 Workflows
Consultancy Dynamics GP 2015 Azure AD
Dynamics GP 2015 R2 (formerly Great Plains) introduces a revamped design that enhances cloud readiness, supports popular handheld devices, permits single login with Microsoft Azure Active Directory, and strengthens security and compliance. Microsoft Dynamics 2015 R2 also streamlines management reporting, incorporates new Workflows, expands the Web Client, and adds over 100 enhancements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants have the broad knowledge and hands-on experience to resolve the critical IT and business issues associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist your organization to carry out a smooth migration that will optimize the business value of your investment in this powerful platform.
Exchange Server 2010 Upgrade Consulting Services
Exchange 2003 to Exchange 2010 Upgrade Professional
Progent offers comprehensive support for each phase of your Microsoft Exchange 2010 migration including end-to-end project management services, site readiness preparation, project planning, cost estimates of new software licenses and hardware required, suggested sourcing, pilot testing at customer location or at Progent's testing lab, setting up temporary coexistence of Microsoft Exchange Server 2010 and Exchange 2003 or 2007, implementation of the solution, decommissioning the old servers, and webinar training for client's IT group and end users.
Microsoft Certified Exchange Online Archiving Onsite Technical Support
Office 365 AD Connect Help and Support
Microsoft allows you to create seamless hybrid ecosystems that integrate Office 365 and on-premises Exchange systems. This permits you to have certain mailboxes located at your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consultants can assist you with any phase of planning, implementing and troubleshooting your hybrid Office 365 Exchange Online deployment. Progent's Exchange consultants can provide occasional support to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing to ensure your hybrid Office 365 solution is carried out on time and within budget.
Radvision XT5000 Services
24-7 Radvision XT5000 Engineers
Progent can provide the support of a veteran consultant with years of experience configuring, managing, and enhancing immersive telepresence platforms from leading suppliers including Cisco, TANDBERG, Polycom, and LifeSize. Progent can coordinate with your in-house IT support group, your ISP, and your telepresence platform supplier to help your organization maximize the strategic value of your video conferencing solution.
ProSight ASM Endpoint Protection Engineers
Services Signature-matching Virus Protection
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the complete threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats.
Postini Small Business Subscription
Services Anti-Spam
E-Mail Guard represents a comprehensive service for blocking spam and virus attacks. E-Mail Guard addresses the protection and management of corporate email by providing continually updated spam and virus filtering, policy management, content testing, and protection against email-borne directory harvesting and DDoS attacks. E-Mail Guard also features tracking, management and analysis tools plus outbound email testing to let you repair your email environment and specify and regulate company security policy.
24/7 Exchange Server 2010 Upgrade Technology Professional
Exchange Migration Consulting Services
Progent's Microsoft and Cisco-certified network experts can help you to determine the value of Microsoft Exchange Server 2010 for your business and can assist your IT staff to plan and carry out an efficient migration to Microsoft Exchange Server 2010 from Exchange Server 2003 or Exchange 2007 that will offer quick ROI by increasing your productivity, cutting the cost of hardware and service, simplifying management, and consolidating your vital communications platforms.
Dynamics GP BizTalk Adapter Engineer
Microsoft Dynamics Engineer
Progent's expertise providing Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and other developer tools enable Progent to create specialized line-of-business programs and eCommerce environments that integrate transparently with Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains reporting services can show you how to create reports that let you track your business more thoroughly, turning raw information into valuable insights into your company and customers.
SQL Server 2017 Security and Compliance Computer Consultant
Award Winning SQL Server 2017 Mobile Reports Online Support
Progent's Microsoft-certified SQL Server 2017 experts can help your organization to design and carry out a cost-effective migration from your existing SQL Server deployment to SQL Server 2017.
Consultant Windows Server Update Services
Specialists WSUS
Microsoft Windows Server Update Services enables IT managers to install and monitor the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, IT personnel can fully and effortlessly manage the distribution of updates that are released via Microsoft Update to servers and desktops in a company. Progent can help you with technical details of the initial setup of Microsoft WSUS such as planning the Microsoft WSUS deployment, setting up client's workstations, establishing the Group Policy settings, and ensuring your Microsoft SUS Group Policy Object is associated with an Active Directory container that makes sense for your system environment.
Support and Help System Center 2016 and SQL Server
Microsoft System Center 2016 and Operations Management Suite Online Consulting
Small to mid-sized companies can now enjoy all the advantages of Microsoft System Center Operations Manager 2007 and in addition have quick access to Progent’s Microsoft and Cisco Premier IT consulting experts. With Progent's affordably priced network service programs, small organizations can select a simple Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager 2007 to provide small company networks enterprise-class availability, security, and productivity.
Microsoft Office System Support Organization
Microsoft Technology Consultancy Firm
Progent’s IT outsourcing support offerings for small companies feature designing 2003 Server, .NET Server, and Microsoft BackOffice environments, managing migrations XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk services, remote and on-site repair, resolving chronic IT problems, and producing a company-wide security plan. Progent can show you how to maximize network reliability and throughput with fault-tolerant configuration, redundant network architecture, and proactive network monitoring. Progent also offers special project assistance for large-scale migrations and can assist with requirements definition, product identification, bill of materials development, sourcing qualification, procurement coordination, and complete documentation. Progent’s IT outsourcing service also includes education for office productivity programs such as Microsoft Office XP.
24/7/365 MCSE Expert Certified SCVMM 2012 and SharePoint Network Engineer
SCVMM 2012 XenServer Professionals
Progent can help businesses of any size to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts, networking, storage systems, and library resources; design, implement, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can assist your company to migrate from an older version of System Center Virtual Machine Manager or from a third-party management system, and Progent can help you to enhance and repair your current SCVMM 2012 ecosystem so you realize the highest possible return on investment.
Solaris with Windows Consultants
Support Services Windows and Solaris
If your business computer system combines UNIX, Linux or Solaris technology with Windows, Progent can show you how to integrate your IT resources into a unified environment that allows all your OS platforms to run side by side for easy administration, seamless information exchange, high dependability, enhanced throughput, and strong security. Progent's UNIX/Linux/Solaris and Windows integration assistance services include network architecture configuration and service, consulting for Windows services for UNIX, remote server monitoring and administration, remote network support and repair, on-site technical support, and Helpdesk services.
Apple Mac Architecture Consulting Services
24x7 Mac Network Specialist
Progent's Apple Mac support consultants can assist you with a broad array of system infrastructure areas such as system architecture, remote and mobile connectivity, internetwork compatibility, protection, and emerging technologies including Voice over IP and high-speed wireless networking. For company networks built exclusively on Apple Mac OS X or for environments that use a mix of Mac, Linux and Windows powered servers and desktops, Progent has the knowledge and depth to handle the complexity of designing, configuring, and maintaining a network architecture that is reliable, safe, productive and aligned with your business objectives. Progent can help you configure Apple’s Xserve enterprise servers, Xserve RAID non-stop storage systems, and Xsan storage area network systems. Progent can also provide skilled professionals to support Cisco routers and switches.
Firewall Support SonicWall Firewall
SonicWall NSA 3650 Firewall Security Audit Services
Progent's certified SonicWall firewall consultants can show you how to integrate, maintain, and tune SonicWall firewall/VPN products including the newer SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 2040 products. Progent's CISSP and CISA-certified cybersecurity experts can show you how to incorporate SonicWall firewalls into a complete network protection plan and build protection into your business operations.
64-bit Migration Engineer
64-bit Upgrade Support and Setup
Progent’s Microsoft-certified engineers can help your organization to enhance your application servers or workstations from 32 to 64 bits. Progent can assist you to understand the costs and advantages of upgrading to 64-bit computing, plan an efficient migration process that minimizes business disruptions, and offer economical, expert remote help to aid your company to install 64-bit software and applications on your existing hardware.
Fault-tolerant system Integration
Top Fault Tolerant Network Consultants
Progent’s Disaster Recovery/Business Continuity specialists have in-depth experience assisting small organizations to reduce network downtime by providing affordable remote consulting support for disaster recovery/business continuity (DR/BC) planning, fault-tolerant IT design, backup/restore systems, and transparent maintenance. Progent’s business continuity experts can help your company to plan and validate a sensible business continuity strategy that aligns with your business needs and budget. Progent’s disaster recovery engineers can assist you to architect, implement, and support fault-tolerant technologies such as non-stop Internet access, virtualization, fail-over clustering, network load balancing, transparent online backup, and multi-location hot backup centers.
MRTG for Linux Consultant Services
Consultant Services MRTG for Linux
Nagios and MRTG are powerful, Open Source monitoring tools that operate with the Linux OS and can be deployed to monitor UNIX networks, MS Windows systems, or mixed-OS networks where Linux and Microsoft Windows run side by side. Nagios lets network managers to track system services such as POP3, HTTP, FTP, and PING. MRTG permits you to track the bandwidth in and out of SNMP-enabled network devices such as processors, routers, and switches. Progent's system integration experts can help you utilize both these programs to streamline and troubleshoot your computer network.
Outsourced Programming ERP
Navision Applications Consultants
Progent can provide you with programmers who can modify your Microsoft Dynamics ERP, MRP, and accounting system programs to suit your particular business requirements. Progent’s Microsoft-certified consultants provide expertise in Microsoft Dynamics Microsoft Axapta, Microsoft Microsoft Navision, Microsoft Solomon, and Microsoft Business Solutions Retail Management Software. Progent also offers expert e-Commerce consulting services for secure, company-wide resource sharing as well as interfacing with CRM programs.
Backup and Recovery Software Services
Microsoft and Cisco Authorized Expert Time Machine Backup Consultant Services
Progent offers affordable online access to engineers skilled in a wide array of utilities and services that provide solutions for backing up Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations plus laptops and handhelds. Progent can provide expertise for all major backup platforms including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Software, MozyPro, Retrospect, Time Machine, VMware vSphere Data Protection (VDP), and FLARs. Progent can assist you to install, enhance, or troubleshoot backup/restore systems for a variety of topologies such as local, remote, cloud, or a mix.
After Hours Microsoft GP/Great Plains Engineer
On-site Technical Support Dynamics GP Accounting
Progent’s Microsoft certified experts offer a variety of support services for Microsoft Dynamics GP. Dynamics GP is a financial and ERP solution based, like all Microsoft financial solutions, on the scalable and popular foundation of Windows technology. Dynamics GP provides an affordable tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is simple to deploy and configure, and with its modular approach you can purchase only the functions you currently need, with the option to expand clients and increase capabilities when necessary. Progent’s Dynamics GP/Great Plains consulting experts can help you install, customize and manage the latest release of Microsoft Dynamics GP or migrate efficiently from an older release.
24/7 Cisco VoIP Phones and Presence Network Engineer
Cisco VoIP Phones and Contact Center Integration Support
Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from discontinued Voice over IP products to the newest media phones. Progent's consultants can also help you to integrate your IP phones with Cisco Unified CM, previously branded CallManager, or with Cisco Unified CM Express (CME) to create a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified CM apps that include Unified CM IM and Presence Jabber, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent can provide expertise with any facet of Cisco VoIP Phone integration including designing dial plans, setting up SIP trunking, deploying ISR routers with CUBE VoIP networking capability, and creating UCS server failover and Cisco Survivable Remote Site Telephony systems for survivability.
