Charleston Specialists for Computer Support Organizations
Seamless Short-Term IT Support Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Providers in Charleston
Progent’s consulting services for IT service firms in Charleston South Carolina allows you to offer your clients Progent's consulting expertise and Help Desk support with your brand as a seamless augmentation of your regular network support team. These services can help you grow your revenue, fill out your service offerings, create happy clients, and increase your bottom line.
Progent's team of network infrastructure experts, PC integration and troubleshooting specialists, IT administrators, and cybersecurity professionals have acted as seamless extensions to the support staffs of some of the country's largest IT service firms. Progent’s breadth and depth of expertise allows you to widen the scope of your IT service business, and Progent’s close integration with your support team lets you promote and preserve your branding.
Progent is an IT consulting firm with two decades of background providing online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure experts of any private IT support firm in the world. Progent has delivered remote IT support and consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)
Using Progent's Services Under Your Branding
Progent's reseller program for IT service providers offers transparent resale to your customers of world-class IT services. Progent bills your firm directly and works under your direction to deliver your clients consulting and support services under your branding. Also, Progent has a low-cost Off-hours Support Program for customers who require access to 24x7 support.
Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the heart of an effective IT Call Center. But full-featured ticketing platforms are not just expensive to acquire and staff, but challenging to set up and manage. Smaller IT support providers rarely have the required resources. Progent's Service Desk and ticketing solution gives IT service firms an affordable way to retain their own branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing program for IT support companies leverages Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing program enable your IT service firm to expand your support volume, the diversity of technologies your firm can take on, the number of {geographies you can serve, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT service companies include:
- Progent's remote desktop service group delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal business hours.
- Normal service times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is available at extra cost.
- Optional on-premises service in major metros is offered throughout the country at additional cost.
- You retain full control of your customers and billing.
- Your customers enter requests via your branded web portal, an 800 number, or by directing a request to your dedicated email address.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified online until resolution.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service providers allows you to become a single source for virtually all technical expertise your customers may require. You can build your staff and core in-house competencies steadily without being forced to turn down new business owing to a lack of expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent acts as a transparent extension of your internal support team, responding to your management, and bills your firm rather than your client.
- By-the-Minute Billing: Progent bills by the minute to minimize expenses.
- Detailed Reporting: Progent utilizes an enterprise-class service reporting system to ensure that all IT services delivered are thoroughly described. This allows you to shift service assignments to internal consultants once you have sufficient people and relevant skill sets.
- Safely Grow Your Service Business: You can quickly and efficiently accept more opportunities outside your main areas of expertise and open additional territories without assuming the risks associated with increasing your full-time staff too rapidly.
- Re-enforce Your Brand: You can improve your positioning as a comprehensive IT service firm by offering more services to more clients under your own brand.
- Add to Your Services Portfolio: Progent offers world-class support in a wide array of technologies and can act as a dependable resource for growing your IT service operations.
- Rapid Escalation: Thanks to a large roster of top-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
- Keep Your Customers Happy: Satisfied customers keep coming back. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for expertise from other support firms.
- Remote Support Professionals: For 20 years, Progent has delivered remote IT support from Help Desk support to advanced consulting. Effective online support saves money and produces quick results.
- Advanced Industry Certifications: Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including CISSP, CISA, and GIAC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise for Charleston, South Carolina Organizations
Progent's seasoned team of certified consultants and technical experts can deliver Charleston, South Carolina companies a wide range of online consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Integration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Consulting
- Active Directory and Azure AD Integration
- Office 365 Configuration
- Microsoft Dynamics GP (Great Plains) Reporting
- Microsoft Azure, AWS, Google Cloud Platform
- Remote Network Support
- Telecommuter Support
- Cisco Network
- Juniper Expertise
- Cisco Routers Experts
- Cybersecurity Consultants
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Setup
- Call Center Services
- Desktop Support Services
- Data Center Support
- System Center Operations Manager Monitoring
- Configuration Manager Automation
- Microsoft Access Expertise
- Virtualization Management
- Windows Hyper-V Planning
- VMware vSphere Configuration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Support
- iPhone and Android Management
- Apple iPhone Integration
- Google Android Phone Support
- Ransomware Defense and Recovery
- Backup/Restore Solutions
- Cisco IP Voice Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi AP Configuration
- Wi-Fi Site Assessments
Find Out More About Progent's Consulting Program for Network Service Firms in Charleston, South Carolina For additional information about Progent's consulting program for network service organizations in Charleston, South Carolina, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Juniper SRX Firewall Network Security Testing
Juniper SRX210 Router Protection
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Cisco Planning Server Migration Specialists
Small Business Network Support Cisco Remote Access
Progent's CCIE-certified networking experts have extensive experience helping Internet Service Providers to design, implement, manage, optimize, and debug fault-tolerant, extensible connectivity environments appropriate for public networks.
Microsoft Certified Partner Systems Management Server Online Support Services
SMS Server Migration Troubleshooting
Progent’s Microsoft certified consultants provide small and mid-size businesses enterprise-level consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows companies to deliver important applications rapidly and reliably to specified workers, lower product costs and adhere to licensing agreements by determining patterns of usage, enhance Windows protection by improving your knowledge of vulnerability and by delivering targeted updates, manage your external workforce through accepted standards independent of connection or geography, and reduce operational expenses by fully utilizing the administrative functions incorporated into Windows. Progent’s SMS consulting professionals can show you how to use SMS effectively for automated software and application deployment, security patch control, and resource monitoring management including program and hardware inventory.
24x7 Engineer ProSight Email Guard Spam and Virus Filtering Service
ProSight Email Guard Spam and Virus Filtering Service Consultants
Progent's ProSight Email Guard solution uses the services and infrastructure of top information security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter.
Consultant Services Private Cloud Virtual Datacenter Hosting
Private Cloud Hosting for Virtual Data Centers Specialist
Progent’s private cloud hosting service allows small and midsize businesses to run mission-critical applications such as SQL and Exchange from a hardened Tier III data center on fault-tolerant equipment with geographically separate backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager for backup and restore. Smaller organizations can use Progent’s private cloud to avoid major investments in the acquisition, maintenance, and operation of network hardware and data center facilities while benefiting world-class levels of system reliability and security.
Phone Support Support and Help
CISSP Certified Security Remote Network Support Professionals
For mid-size businesses looking for network consulting services, Progent offers a variety of alternatives including local help, on-line support, off-site Call Center, round-the-clock support with automatic network monitoring, temporary staffing, site relocation services, application programming, and professional consultation. For medium-size companies in California or other regions covered by Progent's onsite consultants, Progent offers expert onsite help for solving network problems rapidly and affordably.
Remote Network Support Specialists
Remote Support Services Remote Support
For medium-size businesses looking for network consulting services, Progent can deliver an array of options such as local help, remote assistance, off-site Help Desk, 24x7 support with remote system monitoring, emergency staffing, site relocation support, application programming, and professional consulting. For medium-size companies in California or other areas serviced by Progent's onsite consultants, Progent offers expert onsite help for fixing technical issues rapidly and affordably.
Consultancy SQL 2008 Analysis Services
24-7 SQL Server 2008 Computer Consultant
Progent's Microsoft-Certified SQL engineers can provide a range of services to assist small businesses to plan, deploy, administer, and troubleshoot SQL 2008 solutions so that they receive the maximum competitive benefit from this state-of-the-art information management platform. In addition, Progent can provide help with network architecture, company-wide protection, and software development to increase the strategic value of your IT investment.
CentOS Linux Remote Support
Redhat Linux Consultant Services
Progent's Linux consulting services provide small companies and developers assistance with managing and maintaining Linux systems that run with Microsoft-based networks. Progent offers your business contact with Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This broad array of experience provides you with a convenient one-stop consulting firm to help you build and manage a protected and robust mixed-platform connectivity and communications solution that supports Linux and Microsoft coexistence by integrating Windows with leading Linux derivatives including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware.
Windows Server 2019 PowerShell Support and Setup
On-site Support Windows Server 2019 with Linux
Progent's Windows Server 2019 disaster recovery/business continuity preparedness consultants can help you to design a disaster recovery solution built around Microsoft's advanced Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Dynamics GP Software Technology Consulting
Microsoft Certified On-site Support Dynamics GP Software
Key characteristics of Dynamics GP/Great Plains accounting include a modular structure that allows you to license just the functionality you require, a standardized architecture built on Microsoft technologies to protect your investment and offer a highly interconnected environment, advanced reporting services that permit you to track all activities, income and spending and sales patterns, integration with Microsoft Office to speed access to business information, the ability to process data from almost any db software or desktop software into Microsoft GP, and an open architecture that makes it easy to develop specialized applications. Progent can help you configure and maintain a reliable, secure server and communications network to support Dynamics GP/Great Plains, and can provide expert GP/Great Plains support professionals to help you turn the advanced features of Microsoft Dynamics GP/Great Plains business accounting software into a productive business solution.
SharePoint Foundation Support and Integration
SharePoint Workspace 2010 Help and Support
Progent's Microsoft-certified consultants can provide affordable online technical support and development services to assist your business to design, deploy, manage, and maintain Microsoft SharePoint 2010 installations that can feature web pages that can function as portals, extranets, document and media management tools, blogs, data warehouses, business information systems, enterprise search, workflows, and other tools to promote and enhance information sharing. Progent can help you integrate SharePoint 2010 with Microsoft SQL Server and with third-party data sources and with Microsoft's popular desktop applications including Office Excel, Word, Outlook, and Visio. Progent can assist your business to upgrade from earlier versions of SharePoint or adapt a mix of web technologies into a consolidated and easy-to-manage SharePoint 2010 environment.
Network Consultant 24x7 HelpDesk
Help Desk Call Center Remote Troubleshooting
The Help Desk Call Center support delivery structure used by Progent gives small companies an affordable alternative to reliance on independent consultants by offering extensive expertise shared by numerous engineering teams, optional round-the-clock access to emergency help, escalation capability to top-level experts for solving the most complex issues, support consistency and dependability, quick follow through enforced by seasoned service administrators, a choice of easy-to-use ways for initiating service tasks, plus a high level of process transparency enabled by ticket updates and accessible via a web-based portal.
School Wireless Case Study
School Wireless Case Study
Progent delivered a wireless networking environment that allowed a school to increase productivity and eliminate the ongoing costs of a dedicated wireline connection. Progent recommended a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is intended for interfacing separate locations up to 2.5 miles apart and can extend to even longer ranges. This wireless alternative provided improved performance and reliability than simply amplifying the 802.11b network, and because it utilizes the 5.8Ghz spectrum it provided protection against outside interference.
Help Desk Software Selection and Deployment On-site Support
Online Help Desk Online Consulting
The Help Desk support delivery model adopted by Progent offers small organizations an effective alternative to reliance on freelance service individuals by offering extensive technical knowledge accessible to numerous engineering groups, optional 24x7 availability of emergency help, escalation capability to world-class experts for solving the most difficult problems, service consistency and dependability, quick follow through overseen by seasoned support managers, a choice of convenient mechanisms for initiating service tasks, and a high level of progress transparency made possible by trouble ticket updates and accessible through a web portal.
Small Business Support
Small Business Technology Consulting
If you have a small business IT system with 10 to 50 network users, Progent's computer outsourcing services save your business from dependence on single freelance consultant while giving you affordable and reliable access to enterprise-class technical expertise. By delivering IT consulting help when you require it, offering advanced knowledge for key technologies, offering value-added services such as automated server monitoring, and charging only for support you use, Progent gives you an economical solution for optimizing the profitability of your small office network. Progent is the smart way for small organizations to create and maintain a reliable and secure IT system and to benefit from quick access to the experienced support typically restricted to businesses who can afford a large internal IT group.
Exchange 2013 Configuration Integration Support
Microsoft Experts Exchange 2013 Integration Computer Consultant
Exchange Server 2013 includes significant enhancements to the functionality of Exchange Server 2010 and introduces powerful new features plus a redesigned structure. These improvements affect key facets of IT such as ease of administration, availability, security and compliance, operational costs, teamwork, expandability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to understand the possible business benefits of upgrading to Exchange 2013, create an efficient validation and deployment strategy, and educate your IT staff to maintain your Exchange Server 2013 solution. Progent can also provide ongoing remote support and management for Microsoft Exchange Server 2013.
Citrix Receiver IT Consultants
virtual Windows desktops Remote Troubleshooting
For Windows desktop and application virtualization, Progent can provide the support of a Citrix XenDesktop consultant who can assist you to plan a XenDesktop solution that maximizes the business value of your IT network; integrate XenDesktop technology with your servers, end-user devices, and peripherals; migrate your older desktop virtualization software to the latest releases of XenDesktop; and provide advanced online technical support. Progent can also instruct your IT staff to adhere to industry leading practices to manage your XenDesktop solution effectively.
Specialist ProSight Email Security
Cloud-managed Email Security Professionals
Progent's ProSight Email Guard uses the services and infrastructure of leading data security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall.
Ryuk ransomware cleanup Specialists
ransomware removal and file restore Consultant
Progent's seasoned ransomware recovery experts can assist you to restore a network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
Windows Server Hyper-V 2016 Online Technical Support
Hyper-V 2016 Shielded VMs Computer Engineer
Windows Hyper-V 2016 utilizes key technologies first developed for and refined on Microsoft Azure, among the world's biggest public clouds. This significantly improves the suitability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by enhancing security, uptime, expandability, manageability, reliability and disaster recovery. Progent’s Microsoft-certified consultants can help you to assess the benefits of Hyper-V 2016 for your business, set up test environments to verify the ability of Hyper-V 2016 to run your critical workloads, plan an efficient network topology for a cloud-centric or hybrid installation, develop and execute a smooth migration strategy, train your IT management and technical support staff, and deliver as-needed consulting and debugging support to make sure that your Hyper-V 2016 solution gives you maximum business benefit.
NetDocuments and Exchange Engineers
Services NetDocs Teleworkers
NetDocuments (NetDocs) is a cloud-based document management system (DMS) built specifically for law practices. Progent offers remote access to NetDocuments consultants to assist legal departments and law firms to design, configure, manage, optimize, or debug a document management system environment powered by NetDocs.
Sales Office Consultant
Branch Location Technology Consulting Services
Years of experience delivering Microsoft expertise and Cisco technology consulting has allowed Progent to develop a unique capability for supporting branch offices that need IT help with the flexibility common to with small companies but which offers professional client interaction, thorough documentation, and compliance with enterprise IT standards. If your corporation maintains a remote office situated anywhere in California or any area covered by Progent's consultants, Progent can provide a wide range of onsite and off-site network consulting services and network architecture assistance.
Microsoft GP/Great Plains Support and Setup
Dynamics GP Technology Consulting
Microsoft Dynamics GP allows you to grow and manage your business better by delivering easy access to strategic information and a fast ROI. Dynamics GP confers major business benefits such as its ability to expand the presence of your company, manage your financials, automate financial operations, unify processes throughout your business, refine inventory control, enhance order accuracy, grow sales and shorten turnaround time, and increase free cash flow. Progent can show you how to set up and maintain a robust, secure server and communications infrastructure to support Great Plains, and can offer expert Microsoft Dynamics GP consultants to help you reap all the advantages of your Dynamics GP software.
