Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Charleston
ProgentProgentís consulting services for network service firms in Charleston South Carolina allows you to provide your clients Progent's consulting and Help Desk support using your own branding as a transparent extension of your in-house IT support team. These services can put you on the fast track to add to your client base, close gaps in your service catalog, satisfy your customers, and increase your profits.

Progent's roster of network infrastructure engineers, desktop integration and troubleshooting specialists, IT administrators, and data security consultants have worked as transparent adjuncts to the IT staffs of some of the country's largest IT support firms. Progentís breadth and depth of technical knowledge allows you to add to the scope of your IT service practice, and Progentís close integration with your support team lets you strengthen and preserve your branding.

Progent is a network consulting company with two decades of experience providing online consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network experts of any private computer support firm in the world. Progent has delivered remote IT assistance and advanced consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Reselling Progent's Services With Your Branding
Progent's consulting program for IT service organizations features seamless resale to your customers of professional services. Progent invoices your firm exclusively and works under your direction to deliver your clients support services under your branding. Also, Progent has a low-cost Extended Hours Support Program for clients who require 24x7 technical support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing systems are the heart of a successful service desk. But modern ticketing platforms are not just costly to license and staff, but challenging to configure and manage. Small or niche IT support providers seldom have the required budget or personnel. Progent's Service Desk and ticketing program gives IT support organizations an economical way to keep their custom branding while delivering their clients responsive desktop support backed by an advanced ticketing platform and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The features available with Progent's Help Desk and ticketing solution enable your IT service firm to increase your physical and virtual support volume, the diversity of technologies your company can handle, the number of locations you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT support firms include:

  • Progent's online desktop service team delivers Level 1 end user support with 1-hour service level agreement to begin work during normal business hours.
  • Normal support hours are from 5am to 7pm PST, five days per week.
  • Extended support is offered at extra cost.
  • Optional onsite support in larger metro areas is available across the country at extra cost.
  • You keep complete control of your customers and invoicing.
  • Your clients submit requests via your custom branded Internet portal, an 800 number, or by directing a message to your specified email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see additional information about Progent's Service Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for network service firms allows you to become a sole point of contact for virtually all IT expertise your clients may require. You can build your staff and core in-house competencies at your own pace without having to decline new business due to a gap in in-house expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a transparent supplement to your in-house support group, responding to your coordination, and invoices your firm rather than your customer.
  • Granular Billing: Progent bills by the minute to minimize expenses.
  • Extensive Service Documentation: Progent uses an advanced documentation platform to make sure all IT services delivered are fully described. This allows support group to transfer account assignments to in-house consultants when you have sufficient staff and relevant technical skills.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Practice: You can easily and affordably accept more opportunities beyond your main areas of expertise and serve new territories without exposure to the risks involved with expanding your full-time staff too quickly.
  • Re-enforce Your Name: You can solidify your mind share as a comprehensive IT service firm by offering more services to more customers using your own brand.
  • Flesh Out Your IT Support Portfolio: Progent offers top-tier expertise in a broad range of technologies and can be a dependable resource for growing your IT service business.
  • Rapid Problem Escalation: Thanks to a large roster of high-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
  • Keep Your Clients Satisfied: Satisfied clients are loyal. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for help from your competitors.
  • Remote Technical Support Professionals: For two decades, Progent has provided online network support ranging from Call Center services to advanced consulting. Efficient remote service saves money and produces quick solutions.
  • Top Industry Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts hold top certifications including ISSAP, CISM, and CRISC. Learn more about Progent's certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Charleston, South Carolina Companies
Progent's seasoned team of certified consultants can provide Charleston, South Carolina businesses a broad range of remote technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for IT service providers include:

Find Out More Details About Progent's Consulting Support for IT Service Organizations in Charleston, South Carolina
To learn more details about Progent's reseller program for IT service firms in Charleston, South Carolina, call 1-800-993-9400 or see Contact Progent.