Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Charleston
ProgentProgentís consulting support for IT service organizations in Charleston South Carolina enables you to provide your customers Progent's consulting expertise and Help Desk support with your own branding as a transparent extension of your in-house network services team. This can help you grow your revenue, close gaps in your service offerings, satisfy your customers, and increase your bottom line.

Progentís nationwide roster of network infrastructure experts, PC integration and troubleshooting technicians, IT admins, and data security consultants have acted as seamless adjuncts to the IT staffs of some of the country's largest IT support businesses. Progentís breadth and depth of expertise enables you to broaden the scope of your IT service practice, and Progentís close integration with your support team lets you promote and preserve your branding.

Progent is a network consulting firm with two decades of experience providing online consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network infrastructure engineers of any independent computer support company in the world. Progent has provided remote IT assistance and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)

Reselling Progent's Services With Your Branding
Progent's reseller program for IT service organizations features seamless resale to your clients of professional services. Progent bills you exclusively and works under your direction to provide your clients support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing is the enabling technology behind an efficient Help Desk. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but also a hassle to configure and manage. Small or niche IT service firms do not have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT service organizations an economical way to keep their custom branding while delivering their customers responsive desktop support services built around an advanced ticketing system and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing solution for IT support organizations leverages Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing services enable you to expand your support volume, the range of technologies your company can take on, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT support firms include:

  • Progent's online desktop service staff delivers Level 1 end user assistance with 1-hour SLA to commence work during normal business hours.
  • Standard service times are 5am to 7pm PST, five days per week.
  • Extended hours support is available at extra cost.
  • Optional on-premises support in larger metros is available throughout the US at extra cost.
  • You have full control of your customers and invoicing.
  • Your clients submit requests through your branded web portal, an 800 number, or by directing a request to your assigned mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional information on Progent's Service Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service firms allows your support team to become a sole point of contact for practically all technical guidance and troubleshooting your customers may need. You can grow your team and strategic IT skills at your own pace without being forced to decline new business owing to a gap in expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless extension of your internal support group, responding to your coordination, and invoices your firm rather than your client.
  • Granular Billing: Progent charges by the minute to reign in expenses.
  • Extensive Documentation: Progent utilizes an enterprise-class service documentation platform to make sure all IT services delivered are fully described. This allows your IT support organization to shift service responsibilities to in-house consultants when you have sufficient people and appropriate skill sets.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Practice: You can easily and affordably take on additional opportunities beyond your core fields of expertise and open additional territories without the risks associated with increasing your head count too quickly.
  • Re-enforce Your Brand: You can improve your positioning as a comprehensive network support firm by delivering more solutions to more customers under your own brand.
  • Add to Your IT Support Catalog: Progent can provide world-class expertise in a broad array of IT disciplines and can act as a dependable reservoir of skills for expanding your IT service operations.
  • Rapid Problem Escalation: With a large roster of top-level IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
  • Make Your Clients Happy: Happy clients stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek help from other support firms.
  • Remote Support Professionals: For 20 years, Progent has delivered online network support ranging from Help Desk services to advanced consulting. Effective online service saves money while delivering fast results.
  • Top Industry Certifications: Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISM, and GIAC. Find out more about Progent's certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Charleston, South Carolina Companies
Progent's nationwide roster of certified consultants can provide Charleston, South Carolina organizations a wide range of online technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for network service firms include:

Learn More Details About Progent's Consulting Support for Network Service Organizations in Charleston, South Carolina
To learn additional details about Progent's consulting program for network service organizations in Charleston, South Carolina, call 1-800-993-9400 or visit Contact Progent.