Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Charleston
ProgentProgent's consulting services for IT service firms in Charleston South Carolina enables you to offer your clients Progent's consulting expertise and Help Desk support with your brand as a seamless augmentation of your in-house IT services team. This can ease the way for you to grow your client base, close gaps in your service catalog, satisfy your clients, and improve your profits.

Progent's nationwide roster of network experts, PC support specialists, IT admins, and data security professionals have acted as seamless extensions to the support staffs of some of the country's largest IT service firms. Progent's range of expertise allows you to broaden the capabilities of your IT support business, and Progent's transparency helps you strengthen and preserve your branding.

Progent is an IT support firm with two decades of background providing online expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure experts of any private IT support company in the world. Progent has delivered online IT support and consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)

Providing Progent's Services Under Your Branding
Progent's reseller program for network service organizations features transparent resale to your customers of world-class IT services. Progent bills your firm exclusively and works under your direction to deliver your customers support services under your branding. In addition, Progent offers a low-cost Off-hours Support Service for customers who require 24x7 technical support.

Help Desk and Ticketing for IT Service Firms
Ticketing is fundamental to an effective Help Desk. But enterprise-grade ticketing systems are not only costly to acquire and staff, but a hassle to configure and manage. Smaller IT support firms do not have the required resources. Progent's Service Desk and ticketing program gives IT service firms an affordable way to retain their own branding while delivering their clients responsive desktop support built around a best-of-breed ticketing system and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing solution for IT service firms takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing services enable you to expand your physical and virtual support volume, the range of technical issues your company can take on, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT service companies include:

  • Progent's remote desktop service group provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in major metros is offered across the US at additional cost.
  • You have complete control of your clients and billing.
  • Your clients submit requests via your branded Internet portal, a toll-free number, or by directing a message to your assigned email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional information about Progent's Service Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting expertise for IT service firms allows your support team to become a single source for practically all technical expertise your clients may need. You can grow your staff and core IT skills at your own pace without being forced to turn down new business owing to a gap in expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless extension of your in-house support group, under your coordination, and invoices you rather than your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Detailed Reporting: Progent utilizes an advanced documentation platform to ensure that all services delivered are thoroughly documented. This allows support group to shift account responsibilities to internal consultants once you have sufficient staff and appropriate technical skills.
Major advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Business: You can easily and efficiently accept additional opportunities beyond your core areas of excellence and open additional territories without assuming the risks associated with increasing your full-time staff too rapidly.
  • Re-enforce Your Brand: You can improve your positioning as a full-spectrum IT support provider by delivering more services to more clients using your own brand.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class expertise in a broad range of IT disciplines and can be a dependable resource for growing your IT service operations.
  • Fast Problem Escalation: Thanks to a sizable team of senior IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
  • Make Your Customers Satisfied: Satisfied customers stick. By joining with Progent, you can continue delivering solutions without ever forcing clients to seek expertise from other support firms.
  • Online Technical Support Experts: For 20 years, Progent has provided remote IT support from Help Desk services to advanced consulting. Effective remote service cuts costs and produces fast results.
  • Top Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP, CISM, and GIAC. Find out more details about Progent's industry certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Charleston, South Carolina Businesses
Progent's veteran team of certified engineers offers Charleston, South Carolina organizations a wide array of online consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for network service providers include:

Find Out More Details About Progent's Consulting Support for Network Service Firms in Charleston, South Carolina
To learn additional information about Progent's consulting program for network service organizations in Charleston, South Carolina, call 1-800-993-9400 or refer to Contact Progent.