Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Charleston
Progent's consulting services for IT service firms in Charleston South Carolina enables you to offer your clients Progent's consulting expertise and Help Desk support with your brand as a seamless augmentation of your in-house IT services team. This can ease the way for you to grow your client base, close gaps in your service catalog, satisfy your clients, and improve your profits.
Progent's nationwide roster of network experts, PC support specialists, IT admins, and data security professionals have acted as seamless extensions to the support staffs of some of the country's largest IT service firms. Progent's range of expertise allows you to broaden the capabilities of your IT support business, and Progent's transparency helps you strengthen and preserve your branding.
Progent is an IT support firm with two decades of background providing online expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure experts of any private IT support company in the world. Progent has delivered online IT support and consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)
Providing Progent's Services Under Your Branding
Progent's reseller program for network service organizations features transparent resale to your customers of world-class IT services. Progent bills your firm exclusively and works under your direction to deliver your customers support services under your branding. In addition, Progent offers a low-cost Off-hours Support Service for customers who require 24x7 technical support.
Help Desk and Ticketing for IT Service Firms
Ticketing is fundamental to an effective Help Desk. But enterprise-grade ticketing systems are not only costly to acquire and staff, but a hassle to configure and manage. Smaller IT support firms do not have the required resources. Progent's Service Desk and ticketing program gives IT service firms an affordable way to retain their own branding while delivering their clients responsive desktop support built around a best-of-breed ticketing system and reinforced by fast escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing solution for IT service firms takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing services enable you to expand your physical and virtual support volume, the range of technical issues your company can take on, the number of geographies you can serve, and your hours of availability.
Important features of Progent's Help Desk and ticketing program for IT service companies include:
Progent's Consulting for IT Service Providers
Progent's consulting expertise for IT service firms allows your support team to become a single source for practically all technical expertise your clients may need. You can grow your staff and core IT skills at your own pace without being forced to turn down new business owing to a gap in expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for IT Service Providers include:
Progent's Practice Areas for Charleston, South Carolina Businesses
Progent's veteran team of certified engineers offers Charleston, South Carolina organizations a wide array of online consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for network service providers include:
Find Out More Details About Progent's Consulting Support for Network Service Firms in Charleston, South Carolina To learn additional information about Progent's consulting program for network service organizations in Charleston, South Carolina, call 1-800-993-9400 or refer to Contact Progent.