Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Providers in Charleston
ProgentProgent's consulting services for network service organizations in Charleston South Carolina enables you to offer your clients Progent's consulting and Help Desk Call Center support with your brand as a transparent extension of your in-house IT support group. These services can ease the way for you to add to your revenue, expand your service offerings, satisfy your clients, and increase your profits.

Progent's team of network experts, PC support technicians, network administrators, and data security professionals have worked as seamless supplements to the IT groups of some of the world's biggest IT service firms. Progent's breadth and depth of technical knowledge allows you to add to the scope of your IT service practice, and Progent's transparency helps you strengthen and protect your company's brand.

Progent is a network support firm with 20 years of experience providing online expertise to small and middle-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network engineers of any private IT support company in the world. Progent has delivered remote IT assistance and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)

Using Progent's Support Services Under Your Own Brand
Progent's reseller program for network service firms offers seamless resale to your clients of professional IT services. Progent invoices you exclusively and works under your direction to deliver your clients support services under your branding. In addition, Progent has a low-cost Extended Hours Support Program for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing is the enabling technology behind a successful IT Call Center. But full-featured ticketing systems are not just costly to license and staff, but also a hassle to set up and maintain. Small or niche IT service firms seldom have the required resources. Progent's Call Center and ticketing solution gives IT support organizations an economical way to keep their own branding while delivering their customers world-class desktop support services backed by an advanced ticketing system and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing program for IT support organizations leverages Progent's sizable investments in advanced ticketing software, a remote desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing system. The features offered with Progent's Service Desk and ticketing services allow you to increase your physical and virtual support workload, the diversity of technical issues your business can handle, the number of geographies you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT service companies include:

  • Progent's remote desktop support team provides Level 1 end user assistance with 1-hour SLA to begin work during standard work hours.
  • Normal support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at additional cost.
  • Optional onsite support in major metro areas is available across the country at extra cost.
  • You keep full control of your customers and billing.
  • Your customers submit requests using your branded web portal, a toll-free phone number, or by sending a message to your assigned email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more information on Progent's Service Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service organizations allows your support team to act as a single source for virtually all technical guidance and troubleshooting your customers may need. You can grow your team and strategic in-house competencies at your own pace without being forced to decline new business due to a gap in in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your in-house IT service team, responding to your management, and bills your firm instead of your customer.
  • Granular Billing: Progent charges on a per-minute basis to minimize expenses.
  • Detailed Service Reporting: Progent utilizes an advanced service documentation platform to ensure that all IT services delivered are fully described. This allows you to transfer account assignments to in-house personnel once you have enough people and relevant skill sets.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can easily and affordably take on more opportunities beyond your main areas of excellence and open new geographies without exposure to the risks involved with increasing your head count too quickly.
  • Strengthen Your Name: You can solidify your positioning as a full-spectrum IT support provider by offering more solutions to more clients under your own company name.
  • Flesh Out Your Services Portfolio: Progent can provide world-class support in a wide range of IT disciplines and can be a reliable reservoir of skills for growing your IT service business.
  • Fast Escalation: Thanks to a sizable team of high-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
  • Keep Your Clients Satisfied: Satisfied customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek help from your competitors.
  • Remote Support Experts: For 20 years, Progent has delivered online network support ranging from Call Center services to advanced consulting. Effective remote service cuts costs while delivering quick results.
  • Top Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Charleston, South Carolina Companies
Progent's seasoned roster of certified consultants can provide Charleston, South Carolina companies a broad range of remote consulting and debugging expertise. Practice areas offered under Progent's reseller program for IT service firms include:

Find Out More About Progent's Reseller Program for Network Service Providers in Charleston, South Carolina
To learn additional information about Progent's consulting support for IT service firms in Charleston, South Carolina, call 1-800-993-9400 or see Contact Progent.