Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Providers in Charleston
ProgentProgentís consulting services for IT service firms in Charleston South Carolina allows you to offer your clients Progent's consulting expertise and Help Desk support with your brand as a seamless augmentation of your regular network support team. These services can help you grow your revenue, fill out your service offerings, create happy clients, and increase your bottom line.

Progent's team of network infrastructure experts, PC integration and troubleshooting specialists, IT administrators, and cybersecurity professionals have acted as seamless extensions to the support staffs of some of the country's largest IT service firms. Progentís breadth and depth of expertise allows you to widen the scope of your IT service business, and Progentís close integration with your support team lets you promote and preserve your branding.

Progent is an IT consulting firm with two decades of background providing online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure experts of any private IT support firm in the world. Progent has delivered remote IT support and consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)

Using Progent's Services Under Your Branding
Progent's reseller program for IT service providers offers transparent resale to your customers of world-class IT services. Progent bills your firm directly and works under your direction to deliver your clients consulting and support services under your branding. Also, Progent has a low-cost Off-hours Support Program for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the heart of an effective IT Call Center. But full-featured ticketing platforms are not just expensive to acquire and staff, but challenging to set up and manage. Smaller IT support providers rarely have the required resources. Progent's Service Desk and ticketing solution gives IT service firms an affordable way to retain their own branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing program for IT support companies leverages Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing program enable your IT service firm to expand your support volume, the diversity of technologies your firm can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's remote desktop service group delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal business hours.
  • Normal service times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at extra cost.
  • Optional on-premises service in major metros is offered throughout the country at additional cost.
  • You retain full control of your customers and billing.
  • Your customers enter requests via your branded web portal, an 800 number, or by directing a request to your dedicated email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see more details about Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service providers allows you to become a single source for virtually all technical expertise your customers may require. You can build your staff and core in-house competencies steadily without being forced to turn down new business owing to a lack of expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your internal support team, responding to your management, and bills your firm rather than your client.
  • By-the-Minute Billing: Progent bills by the minute to minimize expenses.
  • Detailed Reporting: Progent utilizes an enterprise-class service reporting system to ensure that all IT services delivered are thoroughly described. This allows you to shift service assignments to internal consultants once you have sufficient people and relevant skill sets.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Business: You can quickly and efficiently accept more opportunities outside your main areas of expertise and open additional territories without assuming the risks associated with increasing your full-time staff too rapidly.
  • Re-enforce Your Brand: You can improve your positioning as a comprehensive IT service firm by offering more services to more clients under your own brand.
  • Add to Your Services Portfolio: Progent offers world-class support in a wide array of technologies and can act as a dependable resource for growing your IT service operations.
  • Rapid Escalation: Thanks to a large roster of top-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Keep Your Customers Happy: Satisfied customers keep coming back. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for expertise from other support firms.
  • Remote Support Professionals: For 20 years, Progent has delivered remote IT support from Help Desk support to advanced consulting. Effective online support saves money and produces quick results.
  • Advanced Industry Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including CISSP, CISA, and GIAC. Learn more details about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Charleston, South Carolina Organizations
Progent's seasoned team of certified consultants and technical experts can deliver Charleston, South Carolina companies a wide range of online consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service providers include:

Find Out More About Progent's Consulting Program for Network Service Firms in Charleston, South Carolina
For additional information about Progent's consulting program for network service organizations in Charleston, South Carolina, call 1-800-993-9400 or refer to Contact Progent.