Charleston Consulting Expertise for Computer Support Organizations
Seamless Temporary Staff Assistance
Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Charleston
Progent’s consulting support for IT service organizations in Charleston South Carolina enables you to provide your customers Progent's consulting expertise and Help Desk support with your own branding as a transparent extension of your in-house network services team. This can help you grow your revenue, close gaps in your service offerings, satisfy your customers, and increase your bottom line.
Progent’s nationwide roster of network infrastructure experts, PC integration and troubleshooting technicians, IT admins, and data security consultants have acted as seamless adjuncts to the IT staffs of some of the country's largest IT support businesses. Progent’s breadth and depth of expertise enables you to broaden the scope of your IT service practice, and Progent’s close integration with your support team lets you promote and preserve your branding.
Progent is a network consulting firm with two decades of experience providing online consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network infrastructure engineers of any independent computer support company in the world. Progent has provided remote IT assistance and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)
Reselling Progent's Services With Your Branding
Progent's reseller program for IT service organizations features seamless resale to your clients of professional services. Progent bills you exclusively and works under your direction to provide your clients support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for clients who require access to 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing is the enabling technology behind an efficient Help Desk. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but also a hassle to configure and manage. Small or niche IT service firms do not have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT service organizations an economical way to keep their custom branding while delivering their customers responsive desktop support services built around an advanced ticketing system and supplemented by fast escalation to top-tier experts.
Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing solution for IT support organizations leverages Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing services enable you to expand your support volume, the range of technologies your company can take on, the number of {geographies you can serve, and your hours of availability.
Important features of Progent's Call Center and ticketing program for IT support firms include:
- Progent's online desktop service staff delivers Level 1 end user assistance with 1-hour SLA to commence work during normal business hours.
- Standard service times are 5am to 7pm PST, five days per week.
- Extended hours support is available at extra cost.
- Optional on-premises support in larger metros is available throughout the US at extra cost.
- You have full control of your customers and invoicing.
- Your clients submit requests through your branded web portal, an 800 number, or by directing a request to your assigned mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated online until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service firms allows your support team to become a sole point of contact for practically all technical guidance and troubleshooting your customers may need. You can grow your team and strategic IT skills at your own pace without being forced to decline new business owing to a gap in expertise or a shortage of personnel.
Key aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent works as a seamless extension of your internal support group, responding to your coordination, and invoices your firm rather than your client.
- Granular Billing: Progent charges by the minute to reign in expenses.
- Extensive Documentation: Progent utilizes an enterprise-class service documentation platform to make sure all IT services delivered are fully described. This allows your IT support organization to shift service responsibilities to in-house consultants when you have sufficient people and appropriate skill sets.
- Safely Grow Your IT Support Practice: You can easily and affordably take on additional opportunities beyond your core fields of expertise and open additional territories without the risks associated with increasing your head count too quickly.
- Re-enforce Your Brand: You can improve your positioning as a comprehensive network support firm by delivering more solutions to more customers under your own brand.
- Add to Your IT Support Catalog: Progent can provide world-class expertise in a broad array of IT disciplines and can act as a dependable reservoir of skills for expanding your IT service operations.
- Rapid Problem Escalation: With a large roster of top-level IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
- Make Your Clients Happy: Happy clients stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek help from other support firms.
- Remote Support Professionals: For 20 years, Progent has delivered online network support ranging from Help Desk services to advanced consulting. Effective online service saves money while delivering fast results.
- Top Industry Certifications: Progent’s engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISM, and GIAC. Find out more about Progent's certifications.
Progent's Areas of Expertise for Charleston, South Carolina Companies
Progent's nationwide roster of certified consultants can provide Charleston, South Carolina organizations a wide range of online technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for network service firms include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Migration
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Migration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Migration
- AD Design
- Microsoft 365 Integration
- Dynamics GP Customization
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Online IT Support
- Work from Home Support
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Configuration
- Cybersecurity Monitoring
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Call Center Services
- Desktop Support Services
- Colocation Center Support
- Operations Manager Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Expertise
- Virtualization Automation
- Windows Hyper-V Setup
- VMware vSphere and vCenter Integration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Support
- BYOD Management
- Apple iPhone Integration
- Android Smartphone Management
- Ransomware Recovery
- Data Backup/Recovery Consulting
- Cisco IP Voice Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi Access Point Configuration
- Wi-Fi Site Assessments
Learn More Details About Progent's Consulting Support for Network Service Organizations in Charleston, South Carolina To learn additional details about Progent's consulting program for network service organizations in Charleston, South Carolina, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Emergency Remote Workforce Video Conferencing Support and Integration
Remote Employees Video Conferencing Online Support Services
Progent can assist small and medium-size businesses to configure and debug conferencing platforms to enable their at-home workforce to collaborate effectively with teammates and customers.
Exchange Server 2016 Migration Technical Support Services
Microsoft Exchange Server 2016 Migration Planning Consulting Services
Progent can assist your business in all facets of your upgrade to Exchange 2016 such as designing high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2; moving mailboxes; Hyper-V strategy; determining storage requirements for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing for high-availability CAS services; designing, setting up and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.
Microsoft Windows 8.1 Migration Online Troubleshooting
Specialists Windows 8.1 Training
Windows 8.1 is engineered to run on devices from smartphones and tablets to power-user desktops. An abundance of new and improved capabilities, such as its touchscreen support and iconic tile GUI, provide a broad range of benefits for organizations who understand how to put them to work. Progent's Windows experts can help bring your organization up to speed with Windows 8.1 and make sure you gain significant business value from the operating system's various new and enhanced technologies.
Small Office Repair Installation
Small Business Manage
Progent is a leader in cost-effectively providing world-class network support to small businesses. Progent's success in handling the IT service requirements of the chronically underserviced small company sector is the combined outcome of major technical and process innovations that have removed much of the traditional expenses out of administering network support, injected unprecedented technical skill into the support mechanism, and significantly streamlined the repair process.
On-site Support Windows 2008 R2
Emergency Expert Microsoft Certified Technical Support Services Windows Server 2008 R2
Progent's Microsoft-certified consultants can help you to evaluate the advantages of Windows Server 2008 for your business, develop pilot programs and migration strategies, install Windows Server 2008 with your network infrastructure and workload, train your IT staff how to run enhanced management tools, and deliver ongoing consulting and tech support via affordable options such as Contact Center support and remote technical support.
Extended Call Desk Engineer
24x7x365 Microsoft and Cisco Certified Expert Helpdesk Sharing Computer Engineer
Progent's Microsoft and Cisco certified Consultants provide several ways to help medium-size and large organizations develop an efficient and productive internal Computer Support Helpdesk. Progent's consulting services include ROI evaluation, process study and improvement, executive reporting, education of in-house personnel, and documentation of procedures. Progent's Software Evaluation and Integration Services help companies sift through the various top level Help Desk software packages available and decide what products may be too expensive, lack key features, or align poorly with your organization's corporate culture. Progent also offers short-term staffing for organizations who want to reinforce their in-house Help Desk staff for special projects or to fill in for vacationing or incapacitated personnel.
Windows Active Directory Online Consulting
Microsoft AD Professionals
Windows Active Directory requires significant field experience to integrate optimally across an enterprise. Progent’s Microsoft Premier engineers are experts in designing, deploying, and maintaining complex Microsoft Enterprise AD projects. Progent’s areas of proven competence with Windows Active Directory include replication problems, multi-domain partition design, repair of corrupted AD objects, cleaning up legacy beta software configuration objects in online Active Directory systems, and repair of failed configurations of Active Directory and Active Directory-integrated applications.
24x7x365 Computer Consultants Monitoring and Reporting
Consultants MOM 2007
Small to mid-sized companies can now enjoy all the advantages of Microsoft Operations Manager and also have quick access to Progent’s Microsoft and Cisco certified IT support professionals. With Progent's economically priced network service programs, mid-size organizations can choose a simple co-sourcing service program based on Microsoft Operations Manager with network monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing package. Progent offers expertise in Operations Manager 2007 to provide small and midsize business networks enterprise-class availability, protection and productivity.
Biggest Online Help Office 365 Portal
Office 365 and Android Remote Support
Progent can help you to understand the wealth of subscription options offered with Office 365 and integrate your information network with Office 365 so you derive top business value. Progent supports multi-platform networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist your business to create and manage hybrid solutions that seamlessly combine local and cloud resources.
Office Word for iOS Consultant Services
Microsoft Word Online Consultants
Progent's certified Office Word and Office 365 Word experts can provide a broad selection of affordable online consulting services to help your organization to manage and troubleshoot your legacy Microsoft Office Word environment or assist you to move to a current release of Office Word. Services offered by Progent's Word experts include VBA programming, identifying and fixing compatibility issues between various versions of Word, integrating Word with different Office apps such as Office Excel and Microsoft Outlook or with third-party data sources and add-ons,infrastructure enhancements for dependable. reliable cloud access, security and compliance support, smart phone integration, and online training customized for your special requirements.
After Hours MCSE Expert Certified 64-bit Processing Engineer
64-bit Server Support and Help
Progent’s Microsoft-expert consultants can assist you to enhance your application servers and/or workstations from 32 to 64 bits. Progent can help your company to calculate the risks and benefits of upgrading to 64-bit computing, plan an affordable upgrade strategy that reduces business interruptions, and provide economical, expert remote support to assist your company to install 64-bit software and applications on your current computers.
Work From Home Job Benefits for Microsoft Consultants
Compensation for Senior Network Engineer Part-Time Job
Progent's compensation model is based on revenue sharing, so just like being an independent consultant, your income is entirely driven by your work effort. Some Progent consultants stress quality of life and elect to consult at an easy pace, using our self-determined calendar to follow personal pursuits like mountain biking, motorcycle racing, snow boarding, surfing, vacations, or sharing private time with relatives and friends. Other consultants use the chance to make major dollars via lots of effort and extended hours. Progent fully encourages either end of the spectrum plus everything in between.
On-site Technical Support wi-fi controller
Consulting wireless LAN controller
Cisco's Catalyst family of Wi-Fi controllers streamline the administration of Wi-Fi LANs by unifying the provisioning and control of wireless APs, tuning Wi-Fi performance by limiting the impact of radio frequency congestion, improving Wi-Fi uptime with fast failover, and hardening security by identifying cyber threats and filtering network traffic according to user class and locale. Progent's Wi-Fi consultants can assist you to configure Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of all sizes. Progent can assist you to administer and troubleshoot your current Cisco-based Wi-Fi environment or implement an efficient transition to Cisco's latest wireless controller technology.
Dynamics GP/Great Plains Features Integration
Top Ranked Dynamics GP/Great Plains Support and Help
Progent can help you prepare and execute an efficient move to Dynamics GP so that you retain your information, improve your security, modernize your analytics, take full advantage of Microsoft Office support, and reduce productivity disruption by designing and following a smart migration strategy. Progent can also help educate new Dynamics GP users so you don't waste productivity. Progent can improve your company reports and management analytics by providing Crystal Reports consulting, FRx programming, and Microsoft Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to create custom business applications and eCommerce programs that integrate seamlessly with Microsoft Dynamics GP 2010/Great Plains 2010.
Configuration Cisco Firepower 4000 Series Firewalls
Consultant Services Cisco Firepower Management
The current ASA 5500-X Family of firewalls with Firepower Services deliver substantially more value than Cisco's previous firewalls and have replaced the ASA 5500 and PIX firewalls for all new deployments. Progent's Cisco-certified CCIE network consultants can assist your company to maintain your current PIX or ASA 5500 security appliances and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, deploy, optimize, administer and debug firewall environments based on ASA firewalls with Firepower Services.
Microsoft Network Consultants Extended Call Center
Supplemental Call Center Consultant Services
Progent’s Shared Help Desk service makes it possible for your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's pool of veteran technical support technicians and subject matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative support solution based on the leading shared professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Cisco ACNS, Cisco CDN Software Support and Help
Remote Troubleshooting Network Load Balanced
Progent provides fault tolerant load balancing consulting covering system load balancing, load balanced applications, LAN/WAN backbone routing, and content delivery technology including Cisco Content Engine. High availability load balancing technologies for which Progent can provide consulting expertise include Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Content Engine and ACNS, and F5 Networks 3-DNS.
Biggest Microsoft Teams security Consultant Services
Microsoft Teams Migration from Skype for Business Technical Consultant
Progent can help your business to design a migration to Teams from Skype for Business and configure, administer, and debug a cloud-based or mixed implementation of Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone infrastructure.
PIX Firewall Migration IT Services
PIX IT Consultant
Cisco's PIX 500 Series firewalls have been discontinued and Cisco might not offer support these devices. Progent still provides consulting support for Cisco's PIX 500 Series firewalls to help you with maintenance and Progent can also help you assess if you should adopt next generation firewall products available from Cisco. Progent's Cisco technology specialists can help your company design and carry out a cost-effective migration to Cisco ASA 5500-X firewalls following industry best practices.
Open Now Microsoft Expert Configuration Windows Server 2012 R2 Multitenancy
Windows Server 2012 R2 Hyper-V Online Consulting
Progent's Microsoft-certified professionals can help you to assess the benefits of Windows Server 2012 R2 for your company, develop test systems and migration strategies, tune your infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, train your IT support team, create a corporate-wide security strategy, streamline IT administration, assist with creating applications, and generate and validate a disaster recovery/business continuity plan.
Consultants Disaster Recovery Test Lab
Professional Business Continuity Testing
Progent's Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center is available for testing mission-critical applications, creating efficient system upgrade methodologies, assessing and optimizing performance, planning or verifying business continuity strategies, mitigating compatibility problems, and building training systems for new technologies. For Progent customers who lack sufficient in-house resources to configure effective pilot environments, the lab reduces capital outlay and engineering risk while keeping critical IT projects on schedule.
wireless LAN controller Computer Consulting
Integration Services wireless LAN controller
Cisco's Catalyst wireless controllers streamline the management of Wi-Fi LANs by unifying the provisioning and management of wireless access points, optimizing wireless performance by reducing the effect of radio frequency congestion, improving wireless uptime with fast auto-failover, and hardening data security by identifying cyber threats and filtering network traffic according to user class and location. Progent can assist your business to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of any size. Progent can help you to maintain and debug your existing Cisco Wi-Fi environment or implement a smooth transition to Cisco's modern wireless controller solutions.
Microsoft ISA Server Engineer
Information Technology Consulting Internet Security and Acceleration Server
Progent’s Microsoft certified consultants offer small and midsize businesses expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers include an advanced application-layer aware firewall that can protect your IT system from attack by external and internal threats. Forefront TMG and ISA Server perform deep examination of Internet protocols such as Hypertext Transfer Protocol, which enables these products to detect many attacks that can get by ordinary firewalls. The combined firewall and VPN structure of Forefront TMG and ISA Server support stateful filtering and inspection of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you enhance your network protection through expert design and deployment of Forefront TMG and ISA Servers. Progent's Microsoft-certified consultants can assist your company to deploy Microsoft Forefront TMG 2010, manage and troubleshoot all versions of ISA Server, or upgrade smoothly from ISA Server to Microsoft Forefront TMG.
UNIX, Windows Professionals
Consulting Services Windows and Solaris
If your company computer system mixes UNIX, Linux or Sun Solaris technology with Microsoft Windows, Progent can show you how to integrate your IT resources into a cohesive network that permits all your OS platforms to coexist for easy management, seamless dataflow, high availability, superior performance, and strong protection. Progent's UNIX and Windows coexistence assistance services include IT architecture integration and support, consulting for Windows services for UNIX, online network monitoring and administration, online network help and troubleshooting, in-person technical support, and Contact Center outsourcing.
Microsoft Expert Dynamics Business Central Technology Consulting
Open Now Dynamics NAV ERP Integration Companies
Progent offers remote and onsite configuration, migration, customization, reporting for Dynamics 365 Business Central/NAV.
Programming Firm Custom Microsoft Visual Basic
Outsourced Programming Custom .NET
For custom application creation, Progent can supply software design consultants to write business applications in areas such as commercial transaction webs, web site design, Microsoft Business Solutions packages such as Great Plains Software accounting system, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent’s experts can use Internet Information Services to build company-specific eCommerce solutions powered by Microsoft ASP.NET. In addition, Progent can provide experts in a broad array of custom software development platforms including SQL Server and Delphi. For custom e-Commerce software, Progent also can provide specialists in custom Access, custom Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.
Apple OSX Tiger Consultant Services
OS X Consultant Services
Progent's consultants can provide Mac users a variety of services such as workstation support, Apple macOS and OS X expertise, Mac co-existence with Windows networks, Entourage and Exchange Server expertise, security services, and one-on-one education. Progent can help clients to migrate to macOS from Mac OS X or earlier versions of Apple Mac OS X and Progent can offer expertise with Apple Mac applications. Progent can also assist you with iPhone integration and iPad management, or moving to Apple's iCloud services. For computer environments built exclusively on macOS or OS X or for networks with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the complexity of planning, integrating and supporting a network environment that is reliable, safe, efficient and able to achieve your company's business goals.
Remote Contract Programmer SQL
SQL Server Capacity Planning Reports
Microsoft SQL Server 2005 delivers indispensable, familiar tools to IT experts and network users, lessening the difficulty of creating, deploying, managing, and accessing company information and analytical programs in environments ranging from mobile devices to corporate data systems. The complexity and integration requirements of Microsoft SQL Server 2005 require a network consulting firm with real-world experience and broad knowledge in planning and deploying data-driven, end-to-end business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft integration, assures you success in planning, configuring and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.
Small Office Network Support
Online Support Services Small Business
If you have a small business network with 10 to 50 network clients, Progent's network outsourcing services free your organization from over-reliance on single independent service provider while giving you affordable and reliable access to high-quality technical support. By providing network support help when you need it, providing specialized expertise for key applications, offering value-added services such as 24x7 server monitoring, and charging only for support you use, Progent gives you an economical way for maximizing the productivity of your small office network. Progent is the intelligent way for small businesses to create and support a reliable and safe information system and to have quick access to the skilled help typically available only to enterprises who are able to afford a large in-house IT group.
Internet Carrier Selection Specialist
Professionals Internet Carrier Selection
Progent can provide the affordable services of remote Internet connectivity consultants to help your organization to assess or update your ISP services so your Internet connectivity solution matches your business needs. Support services available from Progent include assessment of your existing bandwidth use, carrier and service plan analysis and selection, network provisioning, and overseeing a smooth switchover to a new ISP and/or service arrangement. Network provisioning can include enhancing current routers and configuring additional ones, setting up firewalls, and designing dependable BGP architectures.
Shared Helpdesk Computer Engineer
Online Support Services Help Desk Sharing
Progent's Network Help Desk Outsourcing Support Services for PC desktop technical support are designed especially for small businesses who require immediate availability of a Help Desk Service Center with professional telephone support and full escalation options but who have to operate within a limited IT budget. Important components of Progent's Help Desk Outsourcing Services include: Helpdesk Phone Support, Secure Remote Access Provisioning, Initial System Assessment, Problem Prioritization, Virtual Helpdesk Services, Per Minute Billing, and Help Desk Call Center Software Selection and Deployment.
24/7/365 System Consultants Cisco Certified Internetwork Expert (CCIE Routing & Switching)
CompTIA CTT+ Support Outsourcing
Progent provides clients the services of engineers who have been awarded some of the computer industry's most prized certifications. Progent believes that customers deserve to be sure that their computer support consultants have accredited testing plus extensive real-world field experience so that Progent's clients can engage Progent's support with confidence. Often, vendor certifications such as the CCIE brings priority for significantly better vendor help than is offered to uncertified service providers, allowing Progent to offer customers a higher class of IT support. In other cases, major certifications such as CISSP or ISSEP for network security can aid corporate customers to demonstrate compliance with regulatory demands by engaging the services of recognized IT professionals.
Exchange 2019 IT Services
Exchange 2019 SharePoint Integration Integration
Progent can help your organization in any facet of your upgrade to Exchange Server 2019 such as deploying Windows Server 2019 as a host for Exchange; planning high availability system topology for a local, cloud-based or hybrid environment; migrating mailboxes; designing and implementing Hyper-V virtualization; configuring hardware load balancing; configuring Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with O365; and configuring Outlook clients.
Integration At Home Employees IP Voice
At Home Employees VoIP Support and Help
Progent can help small and mid-size businesses to deploy VoIP platforms to give their at-home workforce the advantage of seamless access to the corporate phone infrastructure.
System Center Configuration Manager Network Security Consultant
After Hours Configuration Manager Expert
Progent's Microsoft-certified engineers can help your company to streamline desktop PC update and patch deployment by providing expertise with administration platforms like Microsoft System Center Configuration Manager, Systems Management Server, and Windows Server Update Services (WSUS).
Juniper J6350 Router Cybersecurity Contractor
Security Audits Juniper J2320 Router
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Private Cloud Hosting Services Consultant
Private Clouds for Small Businesses Engineers
Progent’s private cloud hosting service allows small and midsize organizations to run key applications like SQL and Exchange Server from a secure Tier III data center on fully redundant equipment with geographically separate backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Data Protection Manager (DPM) for backup replication and restoration. You can take advantage of Progent’s private cloud hosting service to avoid major investments in the purchase, maintenance, and management of computer hardware and facilities while benefiting world-class levels of network reliability and security.
Cybersecurity Organization Symantec Security
Symantec Firewall Consulting
Progent's Symantec consultants can assist you to maintain legacy Symantec firewall and VPN appliances including the Raptor and Symantec VelociRaptor family or show you how to upgrade to more recent firewall/VPN solutions. Progent can also help you design and implement a complete security strategy that can include firewall and VPN devices and utilities, managed security and network defense services, server and application monitoring products, and documented policies and processes. Progent has the expertise to be your single source for on-going network support, maintenance, education, and security expertise.
Exchange 2013 OWA Integration Services
Exchange 2013 Unified communications Network Engineer
Microsoft Exchange Server 2013 includes significant improvements to the functionality of its predecessor Exchange Server 2010 and delivers important innovations plus a redesigned architecture. These improvements favorably impact key facets of IT such as ease of administration, availability, security, cost of ownership, teamwork, expandability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting professionals can help you evaluate the potential business benefits of upgrading to Exchange 2013, create an efficient validation and rollout plan, and train your IT staff to manage your Exchange Server 2013 environment. Progent also offers affordable online support and management services for Microsoft Exchange Server 2013.
Outsourced Programming Amazon S3 integration
CISSP Certified Expert Amazon hybrid cloud solutions Development Firm
Progent can provide affordable remote support to help companies of any size to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, system design, pilot testing, deployment, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies.
SQL Server 2016 AlwaysOn Consulting Services
Microsoft Certified Expert SQL Server 2016 Development Network Consultant
Microsoft SQL Server 2016 introduces significant enhancements in speed, capacity, data security, uptime, mobile computing integration, plus built-in BI. Innovations include PolyBase for processing SQL and NoSQ files in one appliance for data warehousing, R language support, Dynamic Data Masking, Mobile Reports, and seamless control over local and cloud operations and services. Progent's Microsoft-certified consultants can deliver remote and onsite support to help businesses of any size to implement, manage or debug any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft platforms such as Windows Server, Exchange, SharePoint Server, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager.
Consultant macOS Online Troubleshooting
OS X Technical Support Consultants
Progent offers nationwide remote phone support and troubleshooting services for companies that run macOS and OS X networks or whose IT systems feature a mix of Mac and Microsoft technology. Progent's engineers offer Mac clients a range of IT services including desktop support, upgrading to the current edition of macOS from legacy editions of macOS or OS X, plus expertise with Mac applications. Progent can also assist you with Apple iPhone and iPad support, or moving to iCloud services. Remote technical support offers optimum leverage for your information technology budget by extending client productivity and limiting the hours charged for network analysis and repair. Advanced remote support utilities and skilled service specialists and engineers allow Progent to solve most network issues without squandering time and expense by traveling to your location. In most of cases your IT problems can be remediated over the phone or via a mix of telephone help and remote connectivity. Progent can make available Cisco CCIE network experts and CISA and CISM premier security specialists to assist with the most challenging network issues.
