Edmonton Consulting Expertise for IT Service Companies
Temporary Support Team Assistance
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Edmonton
Progent’s consulting support for IT service organizations in Edmonton Alberta allows your company to offer your clients Progent's consulting and Help Desk support under your company's brand as a seamless extension of your regular IT support team. These services can help you grow your client base, expand your service portfolio, satisfy your customers, and improve your profits.
Progent’s nationwide team of network infrastructure experts, PC support technicians, network admins, and data security consultants have acted as transparent adjuncts to the support staffs of some of the country's largest IT support businesses. Progent’s breadth and depth of technical knowledge allows you to add to the capabilities of your IT service practice, and Progent’s transparency lets you promote and preserve your branding.
Progent is an IT support company with two decades of background providing online expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any private computer services firm in the world. Progent has provided remote technical support and consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)
Reselling Progent's Services Under Your Branding
Progent's reseller program for network service providers offers transparent resale to your customers of professional services. Progent invoices you directly and performs under your direction to provide your clients support services under your branding. In addition, Progent has a low-cost Off-hours Support Program for clients who require access to 24x7 support.
Help Desk and Ticketing for IT Service Organizations
Ticketing is the enabling technology behind an effective service desk. But modern ticketing systems are not just costly to acquire and staff, but a hassle to set up and maintain. Small or niche IT service companies do not have the required resources. Progent's Call Center and ticketing program offers IT service organizations an affordable way to keep their own branding while delivering their customers responsive desktop support services built around an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing program for IT service organizations leverages Progent's sizable investments in highly scalable ticketing software, an online desktop services team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing solution enable you to increase your support workload, the range of technical issues your company can handle, the number of locations you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT support companies include:
- Progent's remote desktop service group delivers Level 1 end user help with 1-hour SLA to commence work during standard business hours.
- Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended hours support is offered at extra cost.
- Optional on-premises support in larger metro areas is offered across the country at extra cost.
- You retain full control of your clients and invoicing.
- Your clients enter service requests via your branded web portal, an 800 number, or by directing an email to your specified mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated remotely until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service organizations allows you to become a single point of contact for virtually all technical expertise your clients may require. You can build your staff and core IT skills steadily without having to say no to opportunities due to a gap in expertise or a shortage of personnel.
Important features of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent works as a seamless supplement to your internal IT service team, responding to your management, and bills your firm instead of your customer.
- By-the-Minute Billing: Progent bills by the minute to reign in expenses.
- Detailed Service Reporting: Progent uses an enterprise-class documentation system to make sure all services delivered are thoroughly documented. This makes it easy for you to shift account assignments to in-house consultants once you have enough people and relevant technical skills.
- Safely Expand Your Service Business: You can quickly and safely take on additional jobs outside your core fields of expertise and serve additional geographies without the risks associated with expanding your full-time staff too quickly.
- Strengthen Your Name: You can improve your positioning as a full-spectrum IT service provider by offering more services to more clients using your own company name.
- Flesh Out Your IT Support Portfolio: Progent offers world-class expertise in a wide range of technologies and can be a reliable reservoir of skills for expanding your IT support operations.
- Fast Problem Escalation: Thanks to a large roster of senior technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
- Keep Your Customers Happy: Happy clients stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from your competitors.
- Online Technical Support Experts: For two decades, Progent has delivered online IT support ranging from Help Desk services to high-level consulting. Efficient online service cuts costs and produces quick results.
- Advanced Certifications: Progent’s IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's technology certifications.
Progent's Practice Areas for Edmonton, Alberta Companies
Progent's nationwide team of certified consultants offers Edmonton, Alberta organizations a broad array of remote technical guidance and debugging services. Areas of expertise offered under Progent's consulting program for IT service providers include:
- Exchange 2019 Consulting
- Exchange 2016 Migration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 11 Migration Consulting
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure Active Directory Integration
- Microsoft 365 Integration
- Microsoft Dynamics GP Reporting
- Azure, Amazon AWS, Google Cloud Platform
- Remote Network Troubleshooting
- Teleworker Support
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Experts
- Security and Compliance Expertise
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Call Center Services
- Desktop Tech Support
- Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Development
- Virtual Server Automation
- Hyper-V Setup
- VMware vSphere Integration
- Citrix XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- BYOD Integration
- Apple iPhone Support
- Android Smartphone Support
- Ransomware Defense/Recovery
- Backup/Restore Solutions
- Cisco VoIP Phones and Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi AP Setup
- Wi-Fi Site Assessments
Learn More About Progent's Consulting Program for Network Service Firms in Edmonton, Alberta To learn additional information about Progent's reseller program for network service firms in Edmonton, Alberta, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Consultant Services Computer Security Assessment
Engineers Network Security Assessment
Progent has created special security service bundles intended to provide larger corporations an objective and thorough security assessment from a team of premier security engineers. All Progent's network security assessment packages incorporate a suite of services like automated scans from within and from outside your corporate firewall, expert analysis of scanned data by accredited security engineers, production of a report documenting the results, plus an interactive concise executive outbrief and an in-depth interactive review for internal IT engineers.
Remote Data Protection Manager 2016 Migration Technical Consultant
Data Protection Manager 2016 Rolling Upgrade IT Services
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and easy restore functions for Microsoft environment. Data Protection Manager 2016 offers application-sensitive protection for key workloads such as SQL Server, Exchange Server and SharePoint, backs up Windows and Linux VMs, supports virtual machines running on Hyper-V as well as VMware, and can use Azure for cloud-based backup and recovery. Progent's Microsoft-certified experts can assist organizations of any size to design, deploy, administer, and repair an enterprise-wide backup/restore system powered by Data Protection Manager 2016. Progent can assist you to upgrade from a previous version of DPM or from a legacy system, and Progent can tune your SCDPM 2016 ecosystem for on premises, colocated, cloud or hybrid deployments. Progent offers remote or onsite support and can provide as-needed guidance to help you through challenging issues or deliver end-to-end project management support to help you finish your Data Protection Manager 2016 deployment on time and within your budget.
Microsoft Azure integration Technology Professional
MCSE Expert Certified Azure Hybrid integration Consultancy
Progent can help small businesses to move any part of their computing infrastructure to Microsoft Azure. This can simplify IT management and lower equipment expense. Microsoft Azure includes a wealth of cloud services and Progent can assist you to evaluate the advantages and restrictions of different cloud computing architectures supported by Azure. Progent can help you manage cloud-based or hybrid cloud and local applications and network infrastructure and make sure you avoid the common errors small companies make when moving to the cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also help you to prepare perimeter firewalls and VPN connections and also to manage iPhones and iPads and Android handhelds.
ProSight Managed IT Services for Small Businesses Technology Professional
Small Business Network Management Services Technology Professional
Progent's ProSight portfolio of managed services are intended to offer organizations who have small internal IT administration and support teams with low-cost help from enterprise-class management platforms and technical experts. Benefits of the ProSight catalog of managed IT services include flat-rate network management costs, smart automation of routine management processes, ongoing absorption of the latest information technology, smooth migration from older systems to up-to-date solutions, improved alignment of computer technology with strategic goals, guidance from veteran network consultants, and freeing up management to focus on business instead of ever-changing computer technology.
Catalyst Switch Remote Consulting
Catalyst 3850 Switch IT Consultants
With Cisco Catalyst switches for small and mid-size companies, Cisco enables organizations to gain all the benefits of adding smart traffic control into their IT infrastructures. Cisco's switching product line makes it possible to enable features that make your IT network sufficiently robust to handle time-critical requirements, expandable to facilitate future growth, secure enough to guard confidential information, and designed for differentiating and managing all traffic to optimize network performance. Progent's CCIE and CCNP certified engineers can show you how to pick out and integrate Cisco Catalyst switches that make sense for your business. In addition, Progent's CISSP certified security specialists can help you create a comprehensive protection plan and configure Catalyst switches so they powerfully support your security strategy. Cisco Catalyst switching products that Progent supports include the Cisco Catalyst Express 500 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4900 switches, and Cisco Catalyst 6500 switches.
24/7 Network Consultants SPS
Windows SharePoint Services IT Consultants
Progent’s Microsoft-certified experts can provide businesses of any size consulting, troubleshooting, and application development services for Microsoft SharePoint Server and SharePoint Online. SharePoint is an enterprise platform that uses web technology for intelligently coordinating people, teams and data. SharePoint offers a common spot for your employees or customers to connect to, organize, share and interact with relevant data, documents, and software and to interact with other people. Microsoft SharePoint allows quicker and more intelligent decisions, more efficient sharing across teams and more streamlined business processes. Windows SharePoint Services connect workers, customers, workgroups and major tasks with the data they’ve created in a way that makes data easy to find, download and re-use. Progent's SharePoint consultants can help your organization to maintain your current SharePoint ecosystem or upgrade to the current release of SharePoint.
Online Troubleshooting Apple Macintosh
Computer Engineer MobileMe
Progent's experts offer macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X expertise, Mac co-existence with Windows networks, Entourage and Exchange Server help, security services, and one-on-one training. Progent can help businesses to upgrade to macOS from OS X or earlier versions of Apple Mac OS X and Progent can provide help with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist your business with iPhone support and Apple iPad management, or migrating to Apple's iCloud services. For computer environments built solely on Mac OS X or for networks with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of planning, configuring and maintaining a network infrastructure that is reliable, safe, efficient and able to achieve your organization's objectives.
Emergency LockBit ransomware recovery Services
ransomware cleanup and recovery Consultancy
Progent's experienced ransomware recovery experts can assist you to rebuild an IT network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.
Amazon AWS hybrid cloud solutions Reporting
Amazon AWS hybrid cloud integration Design Firms
Progent offers affordable online support to assist businesses of any size to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can help your IT team with every aspect of Amazon AWS integration including requirements analysis, readiness evaluation, system design, testing, deployment, administration, performance optimization, software license management, disaster recovery mechanisms, and security and compliance.
Amazon MWS Programming
Amazon Marketplace Web Service Coder
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales functions such as listings, orders, payments, fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales processes, merchants can broaden their reach, reduce their cost of sales, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring so you can shorten development time and speed up your return on investment.
Top SCDPM 2012 Compliance Integration
SCDPM 2012 and Azure IT Consultant
Progent's Microsoft-certified consultants can provide online or in-person support to help organizations of all sizes to design, deploy, manage, and troubleshoot a backup/recovery solution based on System Center 2012 Data Protection Manager. Progent can assist you to migrate from older releases of Data Protection Manager or from a different backup/recovery platform, and Progent can optimize your SCDPM 2012 implementation for onsite, cloud-based, or hybrid datacenters. Progent offers as-needed help for fixing especially stubborn issues, or full project management services. Progent's consultants can also assist your business to incorporate Data Protection Manager into an enterprise-class disaster recovery plan.
Online Technical Support Microsoft Windows 11 Migration
24-7 CCIE Expert Certified Consult Microsoft Windows 11 Snap Groups
Progent's Microsoft-certified Windows 11 consulting experts can provide a range of services to support Windows 11 such as cloud integration, mobile device management, at-home workforce access, data and identity security, automated provisioning, and Help Desk Call Center support.
CRISC Certified Risk and Information Systems Control Auditor Professionals
CRISC Certified Risk and Information Systems Control Professionals
Progent can provide the guidance of a CRISC-certified risk management expert to help your company to plan and implement an enterprise risk management (ERM) strategy based on leading practices promoted by CRISC and geared to align with your organization's risk appetite, business goals, and budgetary guidelines.
SMS Server Upgrade Online Support
Systems Management Server IT Consultants
Progent’s Microsoft certified experts offer small and mid-size businesses world-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables companies to deliver important software rapidly and automatically to specified users, reduce software expense and adhere to licensing agreements by understanding patterns of usage, improve Windows protection by improving your awareness of vulnerability and by delivering targeted updates, manage your external workforce through industry standards independent of connection or location, and reduce operational expenses by fully exploiting the administrative capabilities built into Windows. Progent’s SMS consulting professionals can show you how to use SMS effectively for automated software and application installation, security patch administration, and asset tracking management including software and hardware inventory.
Google Cloud hybrid integration Design Firms
Microsoft Azure hybrid cloud integration Consultants
Progent offers advanced online consulting support to help companies integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that utilize on-premises IT assets along with cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services that include Microsoft Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Microsoft Network Installation
Microsoft Office System Information Systems Firms
Progent imposes no startup charge and asks no retainer for support services delivered during normal business hours. Progent's one-minute granularity does away with large invoices for fast repairs so you will not be tempted to permit less critical problems to fester. .
Technology Consulting Altaro VM Backup Live Backup
Altaro VM Backup Troubleshooting Setup and Support
Altaro VM Backup software provides small and mid-size organizations a reliable and affordable platform for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud-hosted environments and also enables low-cost cloud backup to Microsoft Azure storage. Top capabilities include state-of-the-art Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup intervals as low as five minutes for minimizing your Recovery Point Objective, military-grade encryption, granular recovery capability for individual files and emails, extensive support for Windows CSV and vCenter for managing larger deployments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up live VMs with zero downtime. Progent is an Altaro partner and offers a broad array of consulting services to help you to plan, install, optimize and troubleshoot a backup/restore solution powered by Altaro VM Backup software.
Specialist Remote Server Management
Remote Management Technology Professional
Remote management cards give network managers complete control over a server without the requirement for an on-site presence. Through remote server management cards, all console screen data plus keyboard and mouse functionality are transferred to a remote session to a support expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized consultants can help you to design, deploy, and manage a high-availability company network that includes remote server management cards and Progent can use these remote server management cards to provide low-cost remote technical support. Progent has experience with a variety of remote server management cards including Aten IP9001 remote server management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon remote management cards.
After Hours ASA 5500-X Firewall with Firepower Specialist
Cisco AnyConnect Online Support Services
Progent's Cisco-certified CCIE network experts can help your company to maintain your current PIX or ASA 5500 firewalls and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, integrate, optimize, manage and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services
Video IP Phones Computer Consulting
Immediate Cisco VoIP Phones and Single Number Reach Network Consultant
Progent's Cisco VoIP phone and video IP phone experts can help you to configure, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from discontinued VoIP devices to the newest HD media phones. Progent's consultants can also assist your organization to integrate your IP phones with Cisco Unified CM, originally named CallManager, or with Cisco Unified Communications Manager Express (CME) to create a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Unified CM applications such as Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent can deliver support with all aspects of Cisco VoIP Phone integration including designing dial plans, setting up SIP gateways, installing ISR routers with CUBE VoIP networking support, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.
Information Technology Consulting Company Spam filter
Top Rated Microsoft Exchange Server Computer Outsourcing Consultant
Progent's Microsoft-certified professionals have over 10 years of background providing unified communications support for customers ranging from small offices to global enterprises. Progent provides economical consulting for all versions of Microsoft Exchange Server to enhance email and virus protection, configure fault tolerant email systems, and implement remote and mobile email connectivity. Progent’s Microsoft Exchange support services can assist you in planning and carrying out a migration from an outdated SMPT server or unsupported Microsoft Email package such as Exchange 2003 to Microsoft Exchange 2016 Server. In addition offers support for Windows 8, Windows 7, and Windows XP desktops using Office Outlook and can show you how to configure Outlook Web App (OWA) for popular browsers. For email virus protection, spam filtering and outbound data leak protection, Progent offers Email Guard email filtering and encryption.
24-7 Symantec VPN Security Consultants
Symantec Firewall Security Organization
Progent's Symantec consultants can assist you to maintain discontinued Symantec firewall and VPN appliances such as the Symantec Raptor and Symantec VelociRaptor line or help you migrate to more recent firewall/VPN technology. Progent can also help you create and execute a comprehensive security strategy that can incorporate firewall/VPN devices and utilities, outsourced security and virus defense services, server and application monitoring products, and formal policies and enforcement procedures. Progent has the skill to be your one-stop resource for continuing network help, administration, training, and security consulting.
24/7 Remote Support 8800-EX Wireless IP Phone
IP Communications Online Support
Progent's Cisco CCIE-certified network infrastructure experts offer high-level support services for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover systems.
Online Support Services Microsoft Exchange 2000
Microsoft Experts Upgrading Exchange 2000 Upgrade
Progent is among the most qualified network consulting companies for integrating email and messaging solutions powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size companies get all the benefits of Exchange Server 2000 for typical situations including updating from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 support.
Computer Consulting Microsoft SBS 2003
Microsoft Small Business Server 2011 Technical Consultant
Microsoft Small Business Server is an affordable collection of essential servers that offers the foundation for a feature-rich but manageable IT network. The technical sophistication of the Microsoft .NET components bundled with Microsoft Small Business Server calls for a computer consultant with real-world experience designing and integrating seamless, end-to-end business network environments. Progent's Microsoft Small Business Server professionals have an average of more than a decade of background supporting business systems built on Microsoft technology. This expertise assures you success in deploying, administering, and troubleshooting network solutions that incorporate the Small Business Server package of servers and applications.
24-7 Exchange 2000 Upgrade Upgrade Consulting
On-site Technical Support Exchange Server 2000
Progent is one of the most qualified information technology support companies for integrating email and messaging systems powered by Exchange 2000 Server. Progent is skilled in helping small companies derive all the advantages of Exchange 2000 under typical scenarios such as updating from Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 administration.
Professionals Blackberry
Engineers Windows Mobile 7
Progent’s consultants provide experience in a variety of disciplines relevant to mobile networking such as system infrastructure, Activesync, wireless protection, wireless e-mail, Windows Mobile, Research in Motion Blackberry, and mobile software programming. Progent's certified consultants can save your company work and expense by applying their wireless expertise to help you choose and integrate wireless networking solutions that fit the needs of your company. Progent can also optimize your network architecture so that wireless appliances work more reliably.
Microsoft ISA 2004 Server Troubleshooting
Top Outsourcing Microsoft ISA 2004 Server
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive backgrounds configuring Microsoft ISA Server-based security solutions for information systems with multiple offices, remote workers, and line-of-business eCommerce applications. Progent's Microsoft Firewall consultants can assist your small business in designing and implementing a configuration of ISA Server 2000 or ISA Server 2004 that meets your network security requirements without overly limiting your IT system accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
