Edmonton Consulting Expertise for Network Service Firms
Seamless Temporary Staff Expansion
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Providers in Edmonton
Progent's consulting support for IT service firms in Edmonton Alberta enables you to offer your customers Progent's consulting and Help Desk support with your own branding as a seamless supplement to your regular network support team. This can ease the way for you to grow your revenue, flesh out your service offerings, satisfy your customers, and increase your bottom line.
Progent's nationwide roster of network infrastructure experts, desktop support specialists, network admins, and cybersecurity consultants have worked as seamless adjuncts to the support staffs of some of the country's largest IT service businesses. Progent's range of expertise allows you to add to the scope of your IT support practice, and Progent's transparency lets you elevate and preserve your branding.
Progent is an IT consulting company with two decades of experience delivering online expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network engineers of any private IT support firm in the world. Progent has provided remote IT assistance and consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)
Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service organizations offers transparent resale to your clients of professional IT services. Progent invoices your firm directly and works under your instructions to deliver your clients support services under your branding. In addition, Progent has a low-cost Extended Hours Support Program for customers who require 24x7 technical support.
Help Desk and Ticketing for IT Service Firms
Ticketing is the enabling technology behind an efficient service desk. But full-featured ticketing platforms are not only expensive to license and staff, but challenging to set up and manage. Smaller IT service providers rarely have the required budget or personnel. Progent's Help Desk and ticketing solution offers IT service firms a practical way to keep their own branding while providing their customers responsive desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing solution for IT service organizations leverages Progent's sizable investments in advanced ticketing technology, a remote desktop services staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The features offered with Progent's Call Center and ticketing program allow your IT service firm to increase your physical and virtual support workload, the diversity of technologies your company can take on, the number of locations you can serve, and your overall availability.
Important features of Progent's Help Desk and ticketing solution for IT service companies include:
- Progent's remote desktop support group provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal work hours.
- Normal support hours are from 5am to 7pm PST, five days a week.
- Extended hours support is offered at extra cost.
- Optional on-premises support in major metro areas is offered across the US at additional cost.
- You retain full control of your customers and billing.
- Your clients enter requests through your custom branded Internet portal, a toll-free phone number, or by directing an email to your specified mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated online while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting for IT Service Providers
Progent's consulting for IT service organizations allows you to become a single source for practically all IT expertise your customers may need. You can build your staff and core in-house competencies steadily without having to decline new business owing to a gap in expertise or a shortage of bandwidth.
Key features of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent works as a transparent supplement to your internal support group, under your management, and bills your firm instead of your customer.
- By-the-Minute Billing: Progent bills by the minute to minimize expenses.
- Detailed Service Documentation: Progent utilizes an enterprise-class service documentation platform to make sure all services performed are fully documented. This allows support group to transfer service responsibilities to in-house consultants once you have enough staff and relevant technical skills.
- Safely Expand Your Service Business: You can quickly and affordably accept more jobs beyond your core fields of expertise and serve additional territories without the risks associated with increasing your full-time staff too quickly.
- Re-enforce Your Name: You can solidify your mind share as a comprehensive IT service firm by offering more services to more clients under your own brand.
- Add to Your Services Portfolio: Progent can provide top-tier support in a wide array of technologies and can act as a dependable resource for expanding your IT support business.
- Fast Escalation: Thanks to a sizable roster of high-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
- Keep Your Customers Happy: Happy customers keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for expertise from your competitors.
- Remote Technical Support Experts: For 20 years, Progent has provided online network support from Help Desk support to advanced consulting. Effective remote support cuts costs and produces quick solutions.
- Major Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including CISSP, CISM, and CRISC. Learn more about Progent's technology certifications.
Progent's Practice Areas for Edmonton, Alberta Businesses
Progent's nationwide roster of certified consultants and technical experts offers Edmonton, Alberta companies a broad array of remote consulting and debugging expertise. Practice areas covered under Progent's reseller program for network service organizations include:
- Exchange 2019 Consulting
- Microsoft Exchange 2016 Migration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Upgrade Consulting
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Integration
- Active Directory and Azure Active Directory Planning
- Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Consulting
- Azure, AWS, Google Cloud Platform
- Remote Network Support
- Telecommuter Integration
- Cisco Network Infrastructure
- Juniper Networks Expertise
- Cisco Routers Troubleshooting
- Security and Compliance Monitoring
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Integration
- Call Center Outsourcing
- Desktop Support Services
- Colocation Center Support
- System Center Operations Manager Monitoring
- Configuration Manager Expertise
- Microsoft Access Expertise
- Virtual Server Automation
- Fast, Low-cost .NET Software Development.
- Hyper-V Integration
- VMware vSphere and vCenter Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Expertise
- BYOD Integration
- iPhone Integration
- Android Phone Integration
- Ransomware Defense and Recovery
- Backup/Restore Solutions
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Setup
- Wi-Fi Site Surveys
Find Out More About Progent's Reseller Support for IT Service Providers in Edmonton, Alberta For more information about Progent's reseller support for IT service organizations in Edmonton, Alberta, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Windows 2012R2 Network Consulting
Biggest Windows Server 2012 R2 Server Manager Technology Consulting Services
Progent's Microsoft-certified consultants can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, create test systems and rollout plans, tune your network for local, multi-location, cloud-based, and hybrid datacenters, train your IT support staff, create a corporate-wide security strategy, streamline network administration, help with creating applications, and build and validate a DR/BC plan.
Remote Technical Support Meraki 802.11ax Access Point
Meraki 802.11ac AP Configuration
Progent's Cisco-Meraki Wi-Fi access point consultants can assist your organization to plan, set up, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a small office to a large campus or a multi-site enterprise. Progent can also assist clients to incorporate other Cisco appliances for centralized management.
Offsite Employees Helpdesk Services Consulting
Offsite Employees Helpdesk Setup and Support
Progent offers small and medium-size organizations supplemental or comprehensive Help Desk call center support for offsite employees.
Internet Security and Acceleration Server Technology Consulting Services
24x7 Help and Support Microsoft Firewall
Progent's certified ISA Server consulting experts have extensive experience with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security solutions for information systems with many sites, mobile users, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants are available to help your small business in designing and implementing an installation of ISA 2000 Server or ISA 2004 Server that supports your network protection requirements without overly restricting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date editions of ISA Server.
SQL Server Replication Consultant
SQL Expert Development
SQL Server 2005 offers indispensable, familiar tools to computer professionals and information workers, reducing the complexity of designing, integrating, managing, and accessing enterprise data and analytical applications on platforms ranging from mobile devices to enterprise information networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 require a network consulting firm with hands-on experience and broad knowledge in designing and building information-based, comprehensive business IT applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft integration, ensures you success in designing, configuring and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.
Microsoft Certified Partner SQL Server 2019 Machine Learning Server Remote Support Services
SQL Server 2019 Migration Technical Consultant
Progent's certified SQL Server 2019 experts can assist you to assess the business case for migrating to SQL Server 2019 and can deliver fast remote or on-premises contact with consulting experts in solution planning and deployment, application programming, SQL Server management, and cybersecurity.
MSP360 Exchange Mailbox Backup Technical Consultant
MSP360 VM Backup IT Consultant
Progent can assist you to create, deploy and debug a backup plan based on MSP360 technology. MSP360 enables file/folder or image backup/recovery for VMs and physical machines, works with all leading public clouds, and allows businesses to create a data protection solution with a minimum Recovery Time Objective and a defined RPO. With ProSight DPS 360 Backup, Progent offers end-to-end monitoring and remote management of your backup system to protect against data loss resulting from human miscues, system glitches, ill-intentioned insiders, and malware assaults like ransomware. To learn more, see ProSight DPS 360 Backup solutions.
Double-Take Software Remote Troubleshooting
On-site Support Double-Take Software Backup
DoubleTake/Carbonite Software publishes a family of tools designed to deliver small businesses a range of cost-effective solutions for backing up and recovering vital applications including Microsoft Exchange Server, SQL, Blackberry, and Microsoft SharePoint. Progent's disaster recovery planning consultants have in-depth experience incorporating DoubleTake/Carbonite technology into small company IT systems to achieve an advanced state of availability and business continuity readiness at a budget-friendly cost.
24/7/365 Engineers Microsoft Azure hybrid cloud solutions
Hybrid cloud Technology Professional
Progent offers expert online consulting services to help businesses integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that utilize local IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 20 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
At Home Employees Data Protection Remote Troubleshooting
At Home Workforce Data Protection Integration Support
Progent can help small and medium-size companies to design, configure, test and troubleshoot backup/recovery solutions required for teleworkers.
Consultant Services Exchange Upgrade
Exchange 2003 to Exchange 2010 Upgrade Specialists
Progent's Microsoft-certified network experts can assist your organization to assess the benefits of Microsoft Exchange Server 2010 for your business and can assist you to plan and implement a smooth migration to Exchange Server 2010 from Exchange 2003 or Microsoft Exchange 2007 that will offer fast ROI by improving your workers' efficiency, lowering the expense of equipment and support, simplifying management, and consolidating your key communications platforms.
Teleworker Solutions Consultant
Work from Home Solutions Network Consultants
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Programming Firm DotNET Software
.NET Blazor Programming Firms
Progent's software experts have worked for 20 years with .NET tools and the Visual Studio development system and can create or update .NET applications rapidly and at low cost.
CISM Certified Security Management Consult
CISM Certified Cybersecurity Compliance Audit
Progent offers the services of CISM Certified security consultants. The Certified Information Security Manager (CISM) committee describes the basic capabilities and global standards of performance that information security professionals are required to learn. CISM provides business management the assurance that those who have qualified for their CISM credential possess the background and knowledge to provide effective security management and support services.
24/7 SQL Server 2012 Migration Consulting
After Hours PowerPivot for Excel Consultant Services
Progent can provide the support of certified consultants as well as seasoned software developers, DBAs, project management experts, network infrastructure engineers, disaster recovery/business continuity planning specialists, and data security consultants to help you to evaluate the potential benefits of Microsoft SQL Server 2012 for your organization, set up pilot systems at your datacenter or at Progent's test lab, design and execute out a smooth transition to SQL Server 2012 from previous versions of SQL Server or from legacy RDBMS platforms, and define a cost-effective and secure network infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server 2012.
Professional ProSight Email Guard Spam and Virus Filtering Service
24 Hour Email Quarantine Specialist
Progent's ProSight Email Guard uses the technology of top data security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall.
Support Services Modern Network Security
VMware Security Consulting
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware.
Nationwide Support Onsite and Remote Support
Best Microsoft, Cisco and Security Certified Experts Remote Support Outsourced IT Support
If your business does not need immediate online help but expects to require technical services with your information system in the near future, you can conserve time and expenses and ensure that the right expertise will be ready when you need it by contacting a Progent sales specialist and signing up as a customer. For details, phone 800-993-9400 or send email to information@progent.com.
wi-fi controller Consulting
Outsourcing 2500 Wireless Controller
Cisco's Catalyst family of wireless controllers simplify the management of wireless LANs by unifying the configuration and management of wireless access points, tuning Wi-Fi throughput by limiting the effect of RF congestion, improving wireless uptime with rapid failover, and strengthening security by identifying threats and filtering traffic content based on user class and locale. Progent's Wi-Fi consultants can assist you to configure Cisco Wi-Fi controller appliances to manage Wi-Fi networks of all sizes. Progent can assist you to administer and debug your current Cisco Wi-Fi solution or carry out an efficient migration to Cisco's latest wireless controller technology.
Cisco Certified Design Professional (CCDP) Small Office IT Consulting Services
Small Business IT Outsourcing Company CGIA
Progent provides clients the services of engineers who have been awarded some of the IT industry's most prestigious certifications. Progent thinks that customers have the right to know that their IT support consultants have formal testing plus extensive practical field experience so that Progent's clients can use Progent's service with trust. Often, vendor certifications like the CCIE brings privileges for significantly better vendor support than is offered to uncertified service providers, enabling Progent to deliver customers a higher class of IT service. In other cases, major certifications such as CISA or ISSAP for IT security can help corporate customers to demonstrate compliance with regulatory demands by using the services of recognized IT professionals.
Setup and Support ISA Server 2006
ISA 2006 Integration
ISA 2006 is a multi-functional gateway that provides a powerful application layer firewall, virtual private network (VPN), proxy, and Web caching solution for safeguarding the Internet-facing applications of any sized business against a wide variety of attacks. Progent's Microsoft-certified Internet Security and Acceleration Server 2006 support professionals can show you how to plan, cost-justify, test, install, customize and manage the any version of ISA Server on your network.
Remote System Consulting Windows 8.1 Remote Desktop
Windows 8.1 BitLocker Consulting Services Company
Windows 8.1 is engineered to run on devices ranging from smartphones and slates to engineering workstations. A wealth of innovative capabilities, including touch screen interface and signature live tiles user interface, offer a wide selection of advantages for companies who understand how to put them to work. Progent's Microsoft-certified consultants can help bring your business up the learning curve with Microsoft Windows 8.1 and make sure you gain significant competitive advantage from the product's many new and enhanced technologies.
Windows 2019 Hyper-V On-site Support
Top Windows Server 2019 Clusters Sets Troubleshooting
Progent's Windows Server 2019 disaster recovery preparedness consultants can assist your organization to design a disaster recovery solution built around Microsoft's advanced Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
ProSight Virtual Hosting Specialists
24-7 Private Clouds for Small Businesses Specialists
Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small organization's production servers in a solution that delivers the maximum level of availability and scalability and is also simple to move to another host. ProSight Virtual Hosting and management services are built upon proven virtualization techniques that enable small and midsize businesses with mixed- platform environments to save significantly on the expense of capital investments, system support, and network management while benefiting from world-class fault tolerance and an unprecedented level of vendor independence.
Windows 7 Security Information Technology Consulting
Windows 7 Training Support and Help
Progent's certified engineers can provide remote and onsite support expertise to assist you to administer, support, and troubleshoot computers based on Windows 7 and also offers assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for management automation, security and compliance, disaster recovery, online connectivity, mobile device management, wireless configuration, and 24x7 network monitoring.
Les Kent has a 35-year track record of successful network integration, executive management, marketing, and operations. He has demonstrated a talent for creating elegant information technology solutions in his roles as as a network architect, application developer, project manager, implementation expert, and troubleshooter for small businesses, start-ups, and global corporations.
Cisco Firewall Network Consulting Service
Cisco Management Network Manager
Progent's Cisco CCIE network experts can assist you to set up, manage, upgrade and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall support, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone expertise, and CUCM/CallManager software expertise.
Cybersecurity Review Consultants
Cybersecurity Review Professional
Progent's certified cybersecurity consultants can run cybersecurity audits of enterprise-wide security to determine your organization's cybersecurity profile adherence to important international cybersecurity standards. Progent offers ongoing managed services for security monitoring and response, on-demand network-wide security audits, and focused security evaluations for critical areas of cybersecurity such as Active Directory or ransomware-safe backups. Progent's certified security experts can also conduct comprehensive security audits to determine your company's compliance with important international security standards including HIPAA, PCI, and ISO.
Computer Consultants SharePoint 2016 On Prem
SharePoint 2016 and SQL Server Computer Engineer
Progent's Microsoft-certified SharePoint consultants offer affordable remote and on-premises expertise, application development, and debugging services for businesses of any size who want to migrate to SharePoint 2016 or SharePoint Online from prior releases of SharePoint.
Exchange Migration Consultant Services
Microsoft Exchange 2010 Migration Engineer
Progent's Microsoft-certified network experts can assist you to determine the value of Microsoft Exchange 2010 for your company and can assist you to design and implement an efficient migration to Microsoft Exchange 2010 from Microsoft Exchange 2003 or Exchange 2007 that will offer quick return on investment by increasing your productivity, lowering the cost of equipment and support, simplifying management, and integrating your key communications platforms.
Immediate Small Business WAPs Specialist
Professional Small Business Access Points
Progent's Cisco-certified wireless integration consulting experts can help organizations to deploy, administer, and troubleshoot Cisco Small Business Wireless Access Points.
CIO Professional
Part-Time CIO Remote Troubleshooting
Progent can provide the part-time or temporary services of a veteran Chief Information Officer who can offer strategic direction to assist your company pick and support network solutions to meet your present needs and that can serve as a solid foundation for your future growth. Progent's part-time or temporary CIO consulting services offer economic leverage to companies who want to maximize the impact of their IT investment but who are unable or hesitant to take on another high-level position to their full-time staff. Because Progent is vendor-agnostic, with a large team of engineers certified to support all leading OS platforms and connectivity technologies plus a broad range and business software, Progent is in a unique situation to offer unbiased advice along with advanced technical support for developing IT systems that match the special requirements of your business.
Outsourcing Windows Server 2022 Live Migration
Online Support Services Windows Server 2022 Windows Admin Center
Progent's certified Windows Server 2022 experts can assist your company to design and carry out a cost-effective migration to Windows Server 2022 using an on-premises deployment architecture or a hybrid deployment model that integrates cloud-based Windows Server on Azure with an on-site implementation of Windows Server 2022.
SCCM MDM Support Outsourcing
SCCM MDM Outsourcing
Configuration Manager automates software provisioning across multiple sites, simplifies security and compliance settings control, keeps track of network resources, protects against company data leakage, provides health reporting, enables safe self service, and delivers a single control mechanism for managing multi-operating system networks based on on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Azure cloud specialists can assist you with any aspect of planning, implementing, operating and repairing a System Center Configuration Manager solution for on-premises, cloud, or hybrid networks.
24 Hour Dynamics NAV ERP Programming Firms
Navision and Dynamics NAV Applications Support
Microsoft Dynamics Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) provides SMBs a single soultions for financial management, inventory control, operations, project management, purchasing, sales and marketing, demand forecasting, and advanced reporting. Progent's Dynamics Business Central/NAV experts can assist company to maintain your older Dynamics NAV system or migrate smoothly to a cloud-hosted, local, or hybrid deployment.
Online Support Windows Server 2012R2 Virtual Fibre Channel
Windows Server 2012 R2 Configuration Manager Support and Integration
Progent's Microsoft-certified consultants can help you to assess the benefits of Windows Server 2012 R2 for your organization, create pilot systems and migration plans, tune your network infrastructure for local, multi-site, private or public cloud-based, and hybrid environments, train your IT management team, create an enterprise-wide security strategy, streamline IT administration, assist with application development, and generate and validate a DR/BC plan.
Expertise for IT Service Providers Computer Consulting
Consulting for Service Providers Integration Services
Progent's Reseller Program for IT Service Providers lets you take advantage of Progent's information technology engineers under your own service brand as a transparent extension of your network services staff.
Work at Home Video Conferencing On-site Technical Support
Work from Home Video Conferencing IT Consultant
Progent can assist small and medium-size businesses to set up and troubleshoot teleconferencing applications to enable their remote workforce to collaborate productively with teammates and clients.
Emergency Remote Monitoring and Reporting Professional
24x7 System Center Operations Manager Configuration
Even if your company has a small computer support group and a modest IT budget, your information system can still feature the same high reliability and performance that once required a substantial internal service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-premier network professionals, the most recent network management products for proactive monitoring and threshold alarms, and economical support programs such as a help desk service to keep your mission-critical business applications and hardware up and running.
Specialist LifeSize Video Conferencing
SCOPIA Video Conferencing Consultant
Progent offers the expertise of a veteran consultant with extensive hands-on experience configuring, maintaining, and enhancing immersive telepresence systems from leading suppliers such as Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent can coordinate with your internal IT support team, your ISP, and your video conferencing technology vendor to help your company maximize the strategic value of your video conferencing ecosystem.
IT Consultant Remote Desktop Connection for Mac
Support and Help Word for Mac
Microsoft Mac Office allows Mac users to run the industry's most popular business programs. Progent's Apple-certified Macintosh consultants can show you how to set up Mac Office on a mixed-platform environment combining Apple OS X and Windows-powered platforms so that Macintosh users can take advantage of the new features in Word, Excel, PowerPoint and Entourage in order to share information and network resources with colleagues who use Microsoft Windows. Progent's consultants have experience with both Mac and Windows technology and can support environments that combine Mac with Windows computers with extensive resource sharing, or networks which carefully limit sharing between Mac and Windows users.
24x7x365 Automated Desktop Monitoring Consultant
24-Hour ProSight Remote Server Monitoring Configuration
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to impact productivity.
