Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Edmonton
ProgentProgentís consulting services for IT service firms in Edmonton Alberta enables you to provide your clients Progent's consulting and Help Desk Call Center support with your own branding as a transparent supplement to your in-house IT support group. These services can help you add to your revenue, flesh out your service portfolio, satisfy your customers, and improve your bottom line.

Progentís nationwide team of network infrastructure engineers, PC support technicians, network admins, and cybersecurity professionals have acted as seamless expansions to the IT groups of some of the country's largest IT service businesses. Progentís range of technical knowledge allows you to widen the scope of your IT support practice, and Progentís transparency helps you strengthen and preserve your branding.

Progent is a network support company with 20 years of background providing online expertise to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network engineers of any independent IT services firm in the world. Progent has delivered online IT assistance and consulting to clients in every state in the country. (Refer to recommendations from Progent's clients.)

Providing Progent's Support Services With Your Own Brand
Progent's reseller program for IT service organizations offers seamless resale to your clients of professional IT services. Progent invoices you directly and works under your instructions to provide your customers support services under your branding. In addition, Progent offers a low-cost Off-hours Support Program for clients who need access to 24x7 support.

Help Desk and Ticketing for Network Service Firms
Ticketing systems are fundamental to a successful IT Call Center. But enterprise-grade ticketing platforms are not just costly to license and staff, but also difficult to set up and maintain. Smaller IT service organizations rarely have the necessary financial or human resources. Progent's Help Desk and ticketing solution gives IT support firms an affordable way to retain their company branding while delivering their customers responsive desktop support built around a best-of-breed ticketing system and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing program for IT support companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The features available with Progent's Help Desk and ticketing services enable you to increase your physical and virtual support workload, the diversity of technologies your company can handle, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT service companies include:

  • Progent's online desktop support team provides Level 1 end user assistance with 1-hour SLA to commence work during standard business hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite support in larger metros is offered throughout the US at extra cost.
  • You keep full control of your clients and billing.
  • Your clients enter requests using your own branded Internet portal, a toll-free number, or by directing an email to your assigned email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
For more details about Progent's Help Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for IT service organizations allows your support team to become a sole point of contact for practically all IT expertise your clients may need. You can grow your team and strategic IT skills at your own pace without having to decline opportunities owing to a lack of in-house expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a transparent supplement to your internal IT service group, under your coordination, and bills your firm instead of your customer.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Detailed Service Documentation: Progent uses an advanced service documentation platform to ensure that all IT services performed are thoroughly described. This makes it easy for support group to shift service assignments to in-house consultants once you have sufficient staff and appropriate technical skills.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Business: You can quickly and efficiently take on additional opportunities outside your core areas of expertise and open additional geographies without the risks involved with increasing your head count too rapidly.
  • Re-enforce Your Name: You can improve your mind share as a comprehensive network service provider by offering more services to more customers using your own company name.
  • Flesh Out Your Services Catalog: Progent offers top-tier support in a wide array of technologies and can act as a dependable resource for growing your IT service operations.
  • Fast Problem Escalation: Thanks to a sizable roster of top-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Make Your Customers Satisfied: Satisfied customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from other support firms.
  • Online Support Professionals: For 20 years, Progent has provided remote IT support ranging from Call Center services to high-level consulting. Efficient online support saves money while delivering fast results.
  • Advanced Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Edmonton, Alberta Organizations
Progent's veteran roster of certified engineers offers Edmonton, Alberta businesses a broad range of remote consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for network service firms include:

Learn More Details About Progent's Consulting Support for Network Service Providers in Edmonton, Alberta
For additional information about Progent's reseller program for network service firms in Edmonton, Alberta, call 1-800-993-9400 or see Contact Progent.