Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Edmonton
ProgentProgent's consulting services for IT service organizations in Edmonton Alberta allows you to provide your clients Progent's consulting and Help Desk Call Center support with your company's brand as a seamless supplement to your in-house network support team. This can put you on the fast track to add to your revenue, expand your service portfolio, create happy clients, and increase your bottom line.

Progent's team of network experts, PC support technicians, IT admins, and cybersecurity professionals have acted as seamless supplements to the IT groups of some of the world's largest IT support businesses. Progent's breadth and depth of technical knowledge enables you to broaden the capabilities of your IT service practice, and Progent's transparency helps you promote and preserve your branding.

Progent is an IT consulting company with 20 years of experience delivering online consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network engineers of any independent computer services company in the world. Progent has delivered online IT assistance and consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)

Reselling Progent's Services Under Your Own Brand
Progent's consulting program for network service providers offers transparent resale to your customers of professional IT services. Progent bills your firm exclusively and performs under your instructions to provide your customers consulting and support services under your branding. Also, Progent offers a low-cost Extended Hours Support Service for customers who require 24x7 support.

Help Desk and Ticketing for Network Service Organizations
Ticketing is fundamental to a successful IT Call Center. But enterprise-grade ticketing platforms are not just expensive to license and staff, but also a hassle to configure and maintain. Small or niche IT service companies seldom have the required budget or personnel. Progent's Help Desk and ticketing solution gives IT service firms a practical way to keep their own branding while providing their customers world-class desktop support services backed by a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing program for IT service firms takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop support team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish communications with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing program allow your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your firm can take on, the number of locations you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's online desktop support group delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal business hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in larger metros is offered across the US at additional cost.
  • You have full control of your customers and invoicing.
  • Your customers submit service requests through your custom branded web portal, a toll-free number, or by directing a message to your designated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more information on Progent's Call Center and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for network service providers allows your support team to become a single point of contact for virtually all technical guidance and troubleshooting your customers may require. You can build your staff and core in-house competencies at your own pace without having to decline new business due to a lack of in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your in-house IT service team, under your management, and invoices you rather than your client.
  • Granular Billing: Progent bills on a per-minute basis to reign in expenses.
  • Extensive Service Reporting: Progent uses an enterprise-class documentation system to ensure that all services delivered are thoroughly described. This allows you to transfer account assignments to internal consultants once you have sufficient people and relevant technical skills.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Business: You can easily and affordably accept more opportunities beyond your core fields of excellence and open additional territories without exposure to the risks associated with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can improve your mind share as a comprehensive network service provider by offering more solutions to more clients under your own company name.
  • Flesh Out Your IT Support Catalog: Progent offers top-tier support in a broad array of technologies and can act as a reliable reservoir of skills for expanding your IT service operations.
  • Rapid Problem Escalation: Thanks to a large roster of senior technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
  • Keep Your Clients Satisfied: Satisfied customers stick. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek help from other support firms.
  • Online Technical Support Experts: For two decades, Progent has provided online network support ranging from Help Desk services to high-level consulting. Effective online service saves money and produces fast solutions.
  • Top Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold top certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Edmonton, Alberta Businesses
Progent's seasoned team of certified consultants can deliver Edmonton, Alberta companies a wide array of remote consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service organizations include:

Find Out More Details About Progent's Consulting Support for Network Service Firms in Edmonton, Alberta
For additional information about Progent's consulting program for IT service firms in Edmonton, Alberta, call 1-800-993-9400 or visit Contact Progent.