Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Edmonton
ProgentProgentís consulting support for IT service organizations in Edmonton Alberta allows your company to offer your clients Progent's consulting and Help Desk support under your company's brand as a seamless extension of your regular IT support team. These services can help you grow your client base, expand your service portfolio, satisfy your customers, and improve your profits.

Progentís nationwide team of network infrastructure experts, PC support technicians, network admins, and data security consultants have acted as transparent adjuncts to the support staffs of some of the country's largest IT support businesses. Progentís breadth and depth of technical knowledge allows you to add to the capabilities of your IT service practice, and Progentís transparency lets you promote and preserve your branding.

Progent is an IT support company with two decades of background providing online expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any private computer services firm in the world. Progent has provided remote technical support and consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)

Reselling Progent's Services Under Your Branding
Progent's reseller program for network service providers offers transparent resale to your customers of professional services. Progent invoices you directly and performs under your direction to provide your clients support services under your branding. In addition, Progent has a low-cost Off-hours Support Program for clients who require access to 24x7 support.

Help Desk and Ticketing for IT Service Organizations
Ticketing is the enabling technology behind an effective service desk. But modern ticketing systems are not just costly to acquire and staff, but a hassle to set up and maintain. Small or niche IT service companies do not have the required resources. Progent's Call Center and ticketing program offers IT service organizations an affordable way to keep their own branding while delivering their customers responsive desktop support services built around an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing program for IT service organizations leverages Progent's sizable investments in highly scalable ticketing software, an online desktop services team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing solution enable you to increase your support workload, the range of technical issues your company can handle, the number of locations you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT support companies include:

  • Progent's remote desktop service group delivers Level 1 end user help with 1-hour SLA to commence work during standard business hours.
  • Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises support in larger metro areas is offered across the country at extra cost.
  • You retain full control of your clients and invoicing.
  • Your clients enter service requests via your branded web portal, an 800 number, or by directing an email to your specified mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional details about Progent's Help Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service organizations allows you to become a single point of contact for virtually all technical expertise your clients may require. You can build your staff and core IT skills steadily without having to say no to opportunities due to a gap in expertise or a shortage of personnel.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your internal IT service team, responding to your management, and bills your firm instead of your customer.
  • By-the-Minute Billing: Progent bills by the minute to reign in expenses.
  • Detailed Service Reporting: Progent uses an enterprise-class documentation system to make sure all services delivered are thoroughly documented. This makes it easy for you to shift account assignments to in-house consultants once you have enough people and relevant technical skills.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Business: You can quickly and safely take on additional jobs outside your core fields of expertise and serve additional geographies without the risks associated with expanding your full-time staff too quickly.
  • Strengthen Your Name: You can improve your positioning as a full-spectrum IT service provider by offering more services to more clients using your own company name.
  • Flesh Out Your IT Support Portfolio: Progent offers world-class expertise in a wide range of technologies and can be a reliable reservoir of skills for expanding your IT support operations.
  • Fast Problem Escalation: Thanks to a large roster of senior technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
  • Keep Your Customers Happy: Happy clients stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from your competitors.
  • Online Technical Support Experts: For two decades, Progent has delivered online IT support ranging from Help Desk services to high-level consulting. Efficient online service cuts costs and produces quick results.
  • Advanced Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Edmonton, Alberta Companies
Progent's nationwide team of certified consultants offers Edmonton, Alberta organizations a broad array of remote technical guidance and debugging services. Areas of expertise offered under Progent's consulting program for IT service providers include:

Learn More About Progent's Consulting Program for Network Service Firms in Edmonton, Alberta
To learn additional information about Progent's reseller program for network service firms in Edmonton, Alberta, call 1-800-993-9400 or visit Contact Progent.