Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Edmonton
ProgentProgent's consulting support for IT service firms in Edmonton Alberta allows your company to offer your customers Progent's consulting expertise and Help Desk support using your brand as a transparent extension of your in-house IT services team. These services can help you add to your revenue, close gaps in your service portfolio, create happy customers, and improve your bottom line.

Progent's nationwide team of network engineers, PC support technicians, IT admins, and data security consultants have acted as transparent extensions to the IT groups of some of the country's largest IT support firms. Progent's range of technical knowledge allows you to add to the capabilities of your IT support practice, and Progent's close integration with your support team helps you elevate and protect your company's brand.

Progent is a network consulting firm with 20 years of experience providing remote consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network infrastructure experts of any private IT support firm in the world. Progent has delivered online IT support and consulting to customers in every state in the U.S. (Refer to testimonials from Progent's customers.)

Reselling Progent's Support Services Under Your Branding
Progent's consulting program for network service providers features transparent resale to your customers of professional services. Progent invoices you exclusively and works under your direction to provide your clients support services under your brand. Also, Progent offers an affordable Extended Hours Support Service for clients who need access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are the enabling technology behind an efficient service desk. But modern ticketing platforms are not just costly to license and staff, but challenging to set up and manage. Small or niche IT service organizations do not have the necessary resources. Progent's Service Desk and ticketing program gives IT service firms an economical way to retain their custom branding while delivering their clients responsive desktop support services built around an advanced ticketing system and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing solution for IT support companies leverages Progent's sizable investments in advanced ticketing technology, an online desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing system. The features offered with Progent's Help Desk and ticketing services allow you to expand your physical and virtual support workload, the diversity of technologies your firm can take on, the number of geographies you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT service firms include:

  • Progent's remote desktop support group delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Standard service times are from 5am to 7pm PST, five days per week.
  • Extended hours support is available at additional cost.
  • Optional onsite support in major metros is available across the US at extra cost.
  • You have complete control of your customers and billing.
  • Your clients enter service requests via your own branded web portal, a toll-free phone number, or by directing a message to your specified mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional details about Progent's Service Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service firms allows you to act as a single source for virtually all technical guidance and troubleshooting your customers may require. You can grow your team and strategic in-house competencies steadily without being forced to say no to opportunities owing to a gap in in-house expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a seamless supplement to your in-house IT service team, under your coordination, and bills you instead of your customer.
  • Granular Billing: Progent bills on a per-minute basis to minimize costs.
  • Extensive Service Documentation: Progent uses an advanced service documentation system to make sure all services delivered are thoroughly described. This enables you to shift account responsibilities to internal personnel once you have sufficient people and relevant skill sets.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and safely take on more opportunities outside your core areas of expertise and open new geographies without assuming the risks associated with expanding your head count too rapidly.
  • Re-enforce Your Brand: You can improve your mind share as a full-spectrum network support firm by delivering more services to more customers under your own brand.
  • Flesh Out Your Services Catalog: Progent can provide world-class support in a broad array of technologies and can act as a reliable reservoir of skills for growing your IT support business.
  • Fast Problem Escalation: Thanks to a large roster of high-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
  • Make Your Customers Happy: Happy clients are loyal. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek help outside the fold.
  • Online Technical Support Professionals: For 20 years, Progent has delivered online IT support from Call Center support to high-level consulting. Effective remote service saves money while delivering quick results.
  • Top Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Edmonton, Alberta Businesses
Progent's veteran team of certified consultants can provide Edmonton, Alberta businesses a wide range of online consulting and debugging expertise. Practice areas covered under Progent's reseller program for network service firms include:

Find Out More About Progent's Reseller Program for IT Service Organizations in Edmonton, Alberta
To learn additional information about Progent's consulting program for IT service firms in Edmonton, Alberta, call 1-800-993-9400 or see Contact Progent.