Edmonton Expertise for Computer Support Organizations
Temporary IT Support Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in Edmonton
Progent’s consulting services for network service organizations in Edmonton Alberta allows you to provide your customers Progent's consulting expertise and Help Desk support using your company's own branding as a transparent extension of your regular IT support group. These services can ease the way for you to grow your client base, expand your service offerings, satisfy your customers, and improve your bottom line.
Progent's roster of network experts, desktop integration and troubleshooting specialists, network admins, and data security consultants have acted as transparent adjuncts to the support groups of some of the world’s biggest IT service firms. Progent’s range of expertise allows you to widen the capabilities of your IT service business, and Progent’s close integration with your support team helps you strengthen and protect your company's brand.
Progent is an IT consulting company with 20 years of background providing online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any private computer services company in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's customers.)
Reselling Progent's Services With Your Branding
Progent's consulting program for network service organizations offers transparent resale to your customers of world-class services. Progent bills your firm directly and performs under your instructions to deliver your clients consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Service for customers who need access to 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is fundamental to an effective Help Desk. But modern ticketing platforms are not only costly to license and staff, but difficult to set up and maintain. Small or niche IT service organizations rarely have the necessary resources. Progent's Call Center and ticketing solution gives IT service organizations an economical way to keep their company branding while providing their customers responsive desktop support backed by a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing program for IT support firms leverages Progent's sizable investments in advanced ticketing software, a remote desktop services team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing program enable your IT service firm to expand your support workload, the diversity of technical issues your company can take on, the locations you can serve, and your overall availability.
Key features of Progent's Service Desk and ticketing program for IT service companies include:
- Progent's remote desktop service group provides Level 1 end user help with 1-hour SLA to begin work during standard work hours.
- Normal service times are 5am to 7pm PST, five days per week.
- Extended hours support is available at extra cost.
- Optional onsite service in larger metro areas is available throughout the country at extra cost.
- You keep complete control of your customers and invoicing.
- Your customers submit service requests via your custom branded web portal, a toll-free phone number, or by directing an email to your dedicated email address.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated remotely until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Firms
Progent's consulting expertise for IT service firms allows you to act as a sole source for practically all IT guidance and troubleshooting your clients may need. You can grow your staff and strategic IT skills steadily without being forced to say no to opportunities due to a lack of in-house expertise or the absence of bandwidth.
Important aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent acts as a seamless supplement to your in-house support group, responding to your direction, and bills you instead of your client.
- Granular Billing: Progent charges by the minute to reign in costs.
- Extensive Service Reporting: Progent uses an enterprise-class service documentation platform to ensure that all IT services delivered are fully described. This allows support group to transfer service responsibilities to internal consultants once you have enough people and appropriate technical skills.
- Safely Expand Your Service Practice: You can easily and affordably accept more jobs beyond your main fields of expertise and serve new geographies without the risks involved with expanding your full-time staff too rapidly.
- Re-enforce Your Name: You can solidify your positioning as a full-spectrum network support provider by delivering more services to more clients under your own company name.
- Flesh Out Your Services Catalog: Progent offers world-class expertise in a broad range of IT disciplines and can act as a reliable reservoir of skills for growing your IT service business.
- Fast Problem Escalation: With a large team of senior technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
- Make Your Clients Satisfied: Satisfied customers stick. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek help outside the fold.
- Online Support Professionals: For 20 years, Progent has delivered online IT support ranging from Help Desk support to advanced consulting. Effective remote support saves money while delivering fast solutions.
- Major Industry Certifications: Progent’s engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold top certifications including CISSP, CISM, and CRISC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Edmonton, Alberta Organizations
Progent's veteran roster of certified consultants can deliver Edmonton, Alberta organizations a broad range of remote technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for network service firms include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Integration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Development
- SQL Server Migration
- Active Directory and Azure AD Planning
- Office 365 Integration
- Microsoft Dynamics GP (Great Plains) Reporting
- Azure, AWS, Google Cloud Platform
- Online IT Troubleshooting
- Teleworker Support
- Cisco Network
- Juniper Infrastructure
- Cisco Routers Expertise
- Security and Compliance Consultants
- Business Continuity Planning
- Penetration Testing
- Firewall Configuration
- Help Desk Services
- Desktop Tech Support
- Colocation Center Solutions
- Operations Manager (SCOM) Monitoring
- Configuration Manager Expertise
- Microsoft Access Development
- Virtual Server Management
- Hyper-V Integration
- VMware vSphere Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Expertise
- BYOD Management
- Apple iPhone Support
- Android Smartphone Management
- Ransomware Defense
- Backup/Recovery Expertise
- Cisco IP Voice Phones and Telepresence
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi AP Configuration
- Wi-Fi Site Assessments
Learn More About Progent's Reseller Support for IT Service Providers in Edmonton, Alberta To learn additional details about Progent's consulting support for IT service organizations in Edmonton, Alberta, call 1-800-993-9400 or see Contact Progent.
An index of content::
Specialist Microsoft Exchange Server 2010 Migration
Microsoft Exchange Server Migration Specialists
Progent's Microsoft-certified consultants can provide affordable remote and on-premises support to carry out your upgrade to Exchange 2010, generate thorough documentation of your new messaging system, train your IT staff and users to get them up to speed rapidly on Microsoft Exchange 2010, and provide ongoing management services and engineering support. Progent can also help you upgrade from Microsoft Exchange Server 2010 to Exchange Server 2013 or Exchange 2016.
24-7 Cisco Firepower 2000 Series Firewalls IT Consultants
Cisco Firepower Firewalls Online Help
Progent’s Cisco-Certified technology consultants offer experienced PIX Firewall support services encompassing design, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector threat security, and safe connectivity services. Ranging from small, easy-to-install desktop devices for small offices and home offices to modular gigabit products, Cisco PIX firewalls provide a sensible level of security, speed and availability for business networks of all sizes. PIX firewalls are build around a hardened, specially designed operating system, PIX OS, avoiding potential OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated security and networking services, including advanced application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and flexible management tools. Progent’s network experts can help you choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
ProSight password management Engineers
SSL certificate management Engineer
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of the time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it.
Virtualization Consulting Services
24-Hour Virtualization Consultant Services
By using virtual server technology, businesses are able to operate many virtual servers on one physical server. Virtualization technology enables businesses to gain all the advantages of server segmentation, but without the expense associated with buying extra server equipment. Virtualization is also the enabling technology for building private clouds, which offer important advantages including reducing the costs of hardware, datacenter facilities, and management while enhancing data protection, system availability, and disaster recovery. Other useful server management options are server monitoring software, Windows Server Update Services, and remote server management hardware. Progent's professional server management consultants can help you with all aspects of server virtualization and management to allow your business to contain costs and conserve time.
At Home Workers IP Voice Network Engineer
Teleworker VoIP Remote Troubleshooting
Progent can help small and mid-size organizations to implement VoIP solutions to give their at-home employees the benefit of transparent access to the corporate phone system.
Consultant Services ransomware cleanup and file restore
Consultant ransomware removal and restore
Progent's seasoned ransomware recovery consultants can assist you to rebuild an IT network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
Building to Building Wireless Example Application
School Wireless Case Study
Progent provided a wireless networking solution that allowed a school to improve efficiency and eliminate the recurring expense of a dedicated data connection. Progent recommended a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is designed for connecting separate sites up to 2.5 miles apart and can reach even greater ranges. This wireless solution provided improved performance and dependability than recourse to amplifying the 802.11b network, and because it uses the 5.8Ghz band it offered protection against local interference.
Microsoft ISA Server Integration Support
Microsoft ISA Server Support and Integration
Progent's certified TMG 2010 and ISA Server 2006 consultants can help you to design, deploy, and support a configuration of Forefront Threat Management Server 2010 or ISA Server 2006 on your information system that delivers the firewall protection, performance and ease-of-use that your business requires.
Comprehensive Event Management Consultant
System Center Operations Manager IT Consultants
Remote 24x7 network monitoring, automated alerts, and periodic analytical reporting are vital to preserving the proper operation of your network and eliminating unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) technology has progressed to the point that companies of all sizes can get a degree of network stability that was once reserved for enterprises. Progent can provide several RMM solutions delivered as low-cost service packages designed to assist your company to detect and resolve a most IT network issues before they get big enough to disrupt productivity.
Small Office Implementation Services
Small Business Software Consulting Firm
Progent provide businesses of any size world-class network remote or in-person consulting services for information systems based on Microsoft Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consultants also offer security expertise for companies varying in size from the small office to the worldwide enterprise.
application Testing Lab Consulting Services
Disaster Recovery Test Lab Engineer
Progent's Test and Training Lab at the QTS (formerly Herakles) Internet Data Center is available for piloting line-of-business applications, creating cost-effective system upgrade procedures, evaluating and tuning performance, designing or validating disaster recovery solutions, mitigating compatibility issues, and building training environments for new products and technologies. For Progent customers who lack adequate in-house resources to configure proper test environments, the lab cuts capital outlay and engineering risk while keeping vital IT projects on schedule.
24/7 On-site Technical Support SQL Server 2017 Management Studio
Computer Consultant SQL Server 2017 Graph
Progent's certified SQL Server 2017 experts can help you to plan and implement a smooth upgrade from your current SQL Server deployment to SQL Server 2017.
Microsoft Azure hybrid cloud solutions Engineer
Enterprise hybrid cloud integration Engineer
Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services such as Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has two decades of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Enterprise hybrid cloud Specialist
Hybrid cloud Consultancy
Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that combine local IT assets along with public clouds. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration services that include Microsoft Azure enterprise hybrid cloud planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has two decades of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Connectix Virtual Server Support
Consultant Virtual Server 2005
Microsoft Virtual Server 2005, run on the Windows Server 2003 operating system and based on technology originally developed by Connectix, provides the power necessary to accomplish server consolidation, software upgrade, and server quarantine tasks via virtualization technology in an enterprise-class IT network with advanced expandability, manageability, and availability. Microsoft has aimed Virtual Server 2005 at businesses wishing to enhance operational efficiency in application programming and testing, migration from outdated mission-critical applications, and server consolidation. Progent's certified Virtual Server consultants can assist your company to assess and integrate Microsoft Virtual Server.
Award Winning ransomware removal and recovery Engineers
ransomware removal and file recovery Consulting
Progent's ransomware consultants can help you to assess your ransomware vulnerability, monitor and guard your IT environment, help with settlement negotiations with a threat actor, and rebuild a network damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, Lockbit or Nephilim.
Altaro Office 365 Backup Troubleshooting
Online Troubleshooting Altaro Office 365 Backup
Progent is an Altaro partner and can plan and manage a deployment of Altaro Office 365 Backup to safeguard your O365 user and group mailboxes, files stored on your organization's OneDrive Accounts and SharePoint sites, plus user and group Teams Chats.
Windows, Linux, UNIX, Solaris Remote Support
Linux with Windows Technology Professional
If your company network mixes Linux technology technology with MS Windows, Progent can show you how to incorporate your servers into a unified network that allows all your operating systems to coexist for simple administration, transparent dataflow, high availability, superior throughput, and tight protection. Progent's Linux and Microsoft Windows coexistence assistance offerings feature network architecture configuration and service, support for Windows services for UNIX, remote server monitoring and administration, online technical support and troubleshooting, in-person technical support, and Helpdesk outsourcing.
Office 2016 Computer Consultancy Services
Network Help Office 2016
Progent's Microsoft Office and Office 365 experts can help businesses to integrate Microsoft Office desktop and Office 365 applications including Excel, Word, PowerPoint, Outlook, Microsoft Access, Project and OneNote into a cohesive productivity solution that provides quick ROI and promotes improved business results. Progent can help you to interface Office or Office 365 apps with one another and with other key Microsoft technologies including SharePoint, Exchange Server and Microsoft SQL Server running on-premises or in the cloud. Progent's consultants can also assist you to resolve compatibility problems between various releases of Microsoft Office desktop and can provide customized online training to individuals and groups.
Network Intrusion Detection Consulting Services
Network Intrusion Detection Security Consultant
GIAC was founded in 1999 to certify the knowledge of IT security experts. GIAC certifications are recognized by companies and government organizations throughout the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer expertise with all of the security capabilities covered within GIAC accreditation including evaluating network security mechanisms, incident management and response, intrusion detection, web services security and security information and event management (SIEM) solutions.
Intrusion Detection SonicWall NSA 4650 Firewall
SonicWall Ransomware Protection Evaluation
Progent's SonicWall firewall consultants can help you deploy, manage, and update SonicWall firewall/VPN appliances including the current SonicWall TZ and NSa Series of firewalls and the older SonicWall PRO 2040 devices. Progent's CISM and CISA-certified network security consultants can show you how to incorporate SonicWall firewalls into an end-to-end security plan and design security into your business processes.
OS X Online Professionals
macOS Online Troubleshooting Technology Professional
Progent offers nationwide remote technical support and consulting services for companies who run Apple Mac OS X environments or whose IT systems include a mix of macOS and Mac OS X with Microsoft Windows technology. Progent's consultants offer Mac users a variety of IT services including desktop assistance, migration to the latest version of Mac OS X from earlier versions of Apple macOS and Mac OS X, plus help with Apple macOS and Mac OS X applications. Progent can also assist you with Apple iPhone and iPad synchronization and troubleshooting, or moving to Apple's iCloud. Remote IT help provides optimum leverage for your information technology budget by protecting user productivity and shortening the hours billed for computer repair services. Advanced online support technology and skilled technicians and engineers allow Progent to handle most network problems without squandering time and expense by going to your location. In the vast majority of cases your network problems can be remediated by telephone or via a combination of telephone help and online connectivity. Progent can make available Cisco CCIE infrastructure experts and CISM certified security professionals to help you with the most difficult network issues.
Emergency Microsoft Information Technology Consulting Firms
Security Consulting Companies Microsoft
To deliver economical IT support for small businesses, Progent has developed full-service IT outsourcing plans that offer small offices quick access to network help without forcing you to recruit, educate, and maintain a large full-time computer support team. Progent’s IT outsourcing services offer you an affordable way for building a secure and reliable environment for your important Windows office productivity suites including Office XP and Office 2003.
Amazon MWS programming Design Firm
Amazon Marketplace Web Service programming Reports
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales activities including listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales, vendors can broaden their market, reduce their cost of sales, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide programming, workflow integration, project management support, and training to help you shorten development time and get to market quickly.
Network Professional Job Opportunity
Microsoft Certified Jobs
If you are an information technology consultant with technical support experience, joining Progent and working for Progent's customers will expand your abilities via interaction with Progent's staff of mutually supportive, world-class consultants. Progent's concentration on offering IT consulting and technical help to small and midsize businesses will give you the opportunity to consult closely with business leaders and add significantly to the growth of dynamic organizations. Also, Our virtual office network provides state-of-the-art tools for off-site support and wireless access to help you to deliver speedy solutions when you take on mission-critical problems.
Computer Network Support Company Microsoft Office
Microsoft Windows IT Outsourcing Firm
To provide economical IT services for small companies, Progent offers comprehensive IT outsourcing plans that offer small offices quick access to network help without requiring you to recruit, educate, and maintain an expensive in-house IT staff. Progent’s IT outsourcing packages offer you an affordable way for building a protected and reliable system for your favorite Microsoft Windows office productivity suites including Office XP and Office 2003.
Jabber and Cisco Unified CM Consultant
Jabber Screen Sharing Integration Services
Progent's Cisco Jabber consultants offer remote or onsite expertise to assist businesses of any size to design, implement, manage, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified CM ecosystems. Progent offers in-depth expertise for the products, technologies and services that go into building an end-to-end Jabber collaboration solution including Cisco network devices and management software, Microsoft Office applications, Windows and Mac computers, Apple iOS and Android smartphones, SIP trunking, Wi-Fi networks, security and compliance, cloud integration, immersive telepresence systems, PBX systems, business continuity, and the many other pieces of a cohesive collaboration ecosystem.
VMware vCloud Suite Consultants
VMware Disaster Recovery Consultancy
VMware's popular Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for restoring applications and services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Windows 8.1 Storage Spaces Small Business Outsourcing
Windows 8.1 Backup and Restore IT Consultants
Windows 8.1 is engineered to run on computers from smart phones and slates to engineering workstations. An abundance of innovative features, including touch screen support and iconic tile user interface, provide a broad selection of benefits for companies who understand how to exploit them. Progent's Windows consultants can assist get your organization up to speed with Windows 8.1 and make sure you derive significant competitive advantage from the product's various technical enhancements.
Professionals Microsoft Office XP
Microsoft Office XP Small Business IT Outsourcing Companies
Progent imposes no initialization fee and requires no monthly commitment for services provided during normal business hours. Progent's small granularity eliminates big bills for fast fixes so you will not be tempted to permit minor problems to stay unaddressed. .
Online Support Catalyst 802.11ax AP Migration
Support Catalyst Wi-Fi 6 AP Management
Progent's Cisco Catalyst 9100 Series 802.11ax Wi-Fi 6 Access Point experts can provide affordable online and on-premises help for Catalyst next-generation Wi-Fi 6 wireless access points.
