Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Providers in Edmonton
ProgentProgent's consulting support for IT service firms in Edmonton Alberta enables you to offer your customers Progent's consulting and Help Desk support with your own branding as a seamless supplement to your regular network support team. This can ease the way for you to grow your revenue, flesh out your service offerings, satisfy your customers, and increase your bottom line.

Progent's nationwide roster of network infrastructure experts, desktop support specialists, network admins, and cybersecurity consultants have worked as seamless adjuncts to the support staffs of some of the country's largest IT service businesses. Progent's range of expertise allows you to add to the scope of your IT support practice, and Progent's transparency lets you elevate and preserve your branding.

Progent is an IT consulting company with two decades of experience delivering online expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network engineers of any private IT support firm in the world. Progent has provided remote IT assistance and consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service organizations offers transparent resale to your clients of professional IT services. Progent invoices your firm directly and works under your instructions to deliver your clients support services under your branding. In addition, Progent has a low-cost Extended Hours Support Program for customers who require 24x7 technical support.

Help Desk and Ticketing for IT Service Firms
Ticketing is the enabling technology behind an efficient service desk. But full-featured ticketing platforms are not only expensive to license and staff, but challenging to set up and manage. Smaller IT service providers rarely have the required budget or personnel. Progent's Help Desk and ticketing solution offers IT service firms a practical way to keep their own branding while providing their customers responsive desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing solution for IT service organizations leverages Progent's sizable investments in advanced ticketing technology, a remote desktop services staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The features offered with Progent's Call Center and ticketing program allow your IT service firm to increase your physical and virtual support workload, the diversity of technologies your company can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT service companies include:

  • Progent's remote desktop support group provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Normal support hours are from 5am to 7pm PST, five days a week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises support in major metro areas is offered across the US at additional cost.
  • You retain full control of your customers and billing.
  • Your clients enter requests through your custom branded Internet portal, a toll-free phone number, or by directing an email to your specified mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
For more information on Progent's Call Center and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for IT service organizations allows you to become a single source for practically all IT expertise your customers may need. You can build your staff and core in-house competencies steadily without having to decline new business owing to a gap in expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your internal support group, under your management, and bills your firm instead of your customer.
  • By-the-Minute Billing: Progent bills by the minute to minimize expenses.
  • Detailed Service Documentation: Progent utilizes an enterprise-class service documentation platform to make sure all services performed are fully documented. This allows support group to transfer service responsibilities to in-house consultants once you have enough staff and relevant technical skills.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Business: You can quickly and affordably accept more jobs beyond your core fields of expertise and serve additional territories without the risks associated with increasing your full-time staff too quickly.
  • Re-enforce Your Name: You can solidify your mind share as a comprehensive IT service firm by offering more services to more clients under your own brand.
  • Add to Your Services Portfolio: Progent can provide top-tier support in a wide array of technologies and can act as a dependable resource for expanding your IT support business.
  • Fast Escalation: Thanks to a sizable roster of high-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Keep Your Customers Happy: Happy customers keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for expertise from your competitors.
  • Remote Technical Support Experts: For 20 years, Progent has provided online network support from Help Desk support to advanced consulting. Effective remote support cuts costs and produces quick solutions.
  • Major Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including CISSP, CISM, and CRISC. Learn more about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Edmonton, Alberta Businesses
Progent's nationwide roster of certified consultants and technical experts offers Edmonton, Alberta companies a broad array of remote consulting and debugging expertise. Practice areas covered under Progent's reseller program for network service organizations include:

Find Out More About Progent's Reseller Support for IT Service Providers in Edmonton, Alberta
For more information about Progent's reseller support for IT service organizations in Edmonton, Alberta, call 1-800-993-9400 or visit Contact Progent.