Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Edmonton
Progent's consulting support for IT service firms in Edmonton Alberta allows you to provide your clients Progent's consulting expertise and Help Desk Call Center support with your brand as a seamless augmentation of your in-house network support group. These services can put you on the fast track to grow your revenue, fill out your service portfolio, create happy customers, and improve your profits.
Progent's nationwide roster of network engineers, PC integration and troubleshooting specialists, IT administrators, and cybersecurity professionals have worked as seamless expansions to the IT groups of some of the world's largest IT service businesses. Progent's breadth and depth of technical knowledge enables you to add to the scope of your IT support practice, and Progent's close integration with your support team lets you elevate and protect your company's brand.
Progent is a network support company with two decades of background providing online expertise to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure experts of any private IT services company in the world. Progent has delivered remote technical support and advanced consulting to customers in every state in the U.S. (See testimonials from Progent's customers.)
Reselling Progent's Services Under Your Branding
Progent's consulting program for IT service organizations features transparent resale to your customers of professional services. Progent invoices you directly and works under your instructions to provide your customers support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for customers who require 24x7 support.
Help Desk and Ticketing Services for IT Service Providers
Ticketing systems are the heart of an effective IT Call Center. But modern ticketing systems are not just expensive to license and staff, but difficult to set up and manage. Smaller IT support providers do not have the required financial or human resources. Progent's Call Center and ticketing program gives IT support firms an economical way to keep their own branding while providing their customers world-class desktop support built around an advanced ticketing platform and supplemented by fast escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing program for IT support firms takes advantage of Progent's investments in advanced ticketing software, a remote desktop services staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The features available with Progent's Service Desk and ticketing services allow you to expand your physical and virtual support volume, the range of technologies your firm can take on, the number of geographies you can service, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT service firms include:
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service firms allows your support team to act as a single source for virtually all technical expertise your customers may require. You can build your staff and core IT skills steadily without having to decline new business owing to a lack of expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for Network Service Firms include:
Progent's Areas of Expertise for Edmonton, Alberta Organizations
Progent's veteran team of certified consultants can provide Edmonton, Alberta businesses a wide array of remote technical guidance and debugging services. Areas of expertise covered under Progent's consulting program for IT service firms include:
Find Out More About Progent's Reseller Support for IT Service Providers in Edmonton, Alberta To learn more information about Progent's reseller support for IT service firms in Edmonton, Alberta, call 1-800-993-9400 or refer to Contact Progent.