Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Saddle Brook
ProgentProgent's consulting services for network service organizations in Saddle Brook New Jersey enables you to provide your clients Progent's consulting and Help Desk Call Center support under your company's brand as a transparent augmentation of your in-house IT support team. This can ease the way for you to grow your revenue, expand your service offerings, satisfy your customers, and improve your profits.

Progent's nationwide team of network experts, PC support specialists, IT admins, and cybersecurity consultants have worked as transparent adjuncts to the IT groups of some of the country's biggest IT service firms. Progent's range of expertise allows you to add to the scope of your IT service business, and Progent's close integration with your support team lets you strengthen and protect your company's brand.

Progent is a network consulting company with 20 years of background providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network engineers of any independent computer services company in the world. Progent has provided remote technical support and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)

Providing Progent's Services With Your Own Brand
Progent's reseller program for network service organizations offers transparent resale to your customers of world-class IT services. Progent bills your firm exclusively and works under your direction to deliver your clients consulting and support services under your brand. In addition, Progent offers a low-cost Off-hours Support Service for clients who need access to 24x7 support.

Help Desk and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind a successful Help Desk. But full-featured ticketing systems are not just expensive to acquire and staff, but challenging to set up and maintain. Small or niche IT service companies rarely have the necessary budget or personnel. Progent's Call Center and ticketing program offers IT support organizations a practical way to retain their custom branding while delivering their clients responsive desktop support services built around an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing program for IT support firms takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop services team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish communications with your current ticketing platform. The features available with Progent's Call Center and ticketing program allow your IT service firm to expand your physical and virtual support volume, the diversity of technologies your company can take on, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT support firms include:

  • Progent's online desktop support staff delivers Level 1 end user help with 1-hour service level agreement to commence work during normal work hours.
  • Normal service hours are from 5am to 7pm PST, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises service in larger metros is available throughout the country at extra cost.
  • You keep full control of your customers and billing.
  • Your customers submit incident reports via your own branded Internet portal, a toll-free phone number, or by directing an email to your specified mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more details on Progent's Help Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service providers allows you to become a single source for practically all technical expertise your customers may need. You can grow your staff and core IT skills at your own pace without having to say no to new business due to a lack of expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless extension of your in-house IT service group, responding to your direction, and invoices you instead of your customer.
  • Granular Billing: Progent charges by the minute to reign in expenses.
  • Extensive Service Reporting: Progent uses an advanced service reporting platform to ensure that all IT services performed are thoroughly documented. This enables you to shift service assignments to internal personnel once you have sufficient staff and relevant technical skills.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Business: You can quickly and safely take on more jobs outside your core fields of expertise and open new geographies without assuming the risks involved with expanding your head count too quickly.
  • Strengthen Your Brand: You can improve your positioning as a comprehensive IT support firm by delivering more services to more customers using your own company name.
  • Flesh Out Your Services Catalog: Progent offers world-class expertise in a wide array of IT disciplines and can act as a dependable resource for expanding your IT service business.
  • Rapid Escalation: With a sizable team of senior consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
  • Make Your Clients Happy: Happy customers keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
  • Online Technical Support Professionals: For two decades, Progent has provided online network support ranging from Help Desk services to high-level consulting. Efficient remote support saves money and produces fast results.
  • Advanced Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts hold top certifications including ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Saddle Brook, New Jersey Organizations
Progent's veteran roster of certified consultants can deliver Saddle Brook, New Jersey businesses a broad array of remote technical guidance and debugging services. Areas of expertise covered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Reseller Program for Network Service Firms in Saddle Brook, New Jersey
To learn more information about Progent's reseller program for network service firms in Saddle Brook, New Jersey, call 1-800-993-9400 or visit Contact Progent.