Saddle Brook Consulting Expertise for IT Support Providers
Seamless Temporary IT Support Help
Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Organizations in Saddle Brook
Progent's consulting services for IT service firms in Saddle Brook New Jersey enables you to offer your clients Progent's consulting and Help Desk support using your brand as a transparent augmentation of your regular network support team. This can ease the way for you to grow your client base, expand your service offerings, satisfy your customers, and improve your profits.
Progent's roster of network infrastructure engineers, PC integration and troubleshooting technicians, IT admins, and cybersecurity consultants have acted as transparent extensions to the IT groups of some of the country's biggest IT service businesses. Progent's range of technical knowledge allows you to broaden the capabilities of your IT support practice, and Progent's close integration with your support team helps you strengthen and preserve your branding.
Progent is a network support company with two decades of background providing remote consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network experts of any private IT support firm in the world. Progent has provided online technical assistance and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)
Reselling Progent's Services Under Your Own Brand
Progent's reseller program for network service organizations features transparent resale to your customers of professional services. Progent invoices you exclusively and performs under your instructions to provide your clients support services under your brand. In addition, Progent offers an affordable Extended Hours Support Program for clients who need access to 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing is the heart of a successful Help Desk. But enterprise-grade ticketing systems are not just costly to acquire and staff, but challenging to configure and maintain. Smaller IT support firms do not have the necessary financial or human resources. Progent's Help Desk and ticketing program gives IT support firms an economical way to keep their own branding while providing their customers responsive desktop support services backed by an advanced ticketing system and supplemented by rapid escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing program for IT service companies leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing program enable your IT service firm to expand your support workload, the diversity of technical issues your firm can handle, the number of geographies you can service, and your hours of availability.
Important features of Progent's Help Desk and ticketing solution for IT support companies include:
- Progent's online desktop service group delivers Level 1 end user support with 1-hour service level agreement to begin work during standard work hours.
- Normal service times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is offered at additional cost.
- Optional on-premises service in larger metro areas is offered across the US at additional cost.
- You retain full control of your clients and billing.
- Your customers submit service requests through your custom branded Internet portal, an 800 number, or by directing an email to your designated mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified remotely while they are active.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Organizations
Progent's consulting for network service organizations allows your support team to act as a single source for virtually all IT expertise your clients may need. You can grow your team and core IT skills steadily without being forced to decline opportunities due to a gap in in-house expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent works as a transparent extension of your internal support team, under your management, and bills your firm rather than your customer.
- By-the-Minute Billing: Progent bills by the minute to minimize costs.
- Extensive Service Documentation: Progent uses an enterprise-class reporting platform to make sure all IT services performed are thoroughly documented. This enables support group to shift account responsibilities to internal consultants once you have enough staff and relevant skill sets.
- Safely Grow Your IT Support Practice: You can quickly and affordably accept more jobs outside your main areas of excellence and serve additional geographies without the risks associated with increasing your full-time staff too rapidly.
- Strengthen Your Brand: You can solidify your mind share as a comprehensive IT support firm by delivering more services to more customers under your own brand.
- Add to Your Services Catalog: Progent offers world-class support in a wide range of technologies and can act as a dependable resource for growing your IT support business.
- Fast Escalation: Thanks to a large team of high-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
- Keep Your Customers Happy: Satisfied customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from your competitors.
- Online Technical Support Professionals: For 20 years, Progent has delivered remote IT support from Call Center services to advanced consulting. Efficient remote support cuts costs while delivering quick solutions.
- Top Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts hold top certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for Saddle Brook, New Jersey Businesses
Progent's seasoned roster of certified consultants offers Saddle Brook, New Jersey companies a wide range of online technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service providers include:
- Exchange Server 2019 Consulting
- Microsoft Exchange Server 2016 Migration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Support Services
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Integration
- Active Directory and Azure AD Planning
- Office/Microsoft 365 Integration
- Dynamics GP (Great Plains) Reporting
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Remote Network Technical Support
- Work from Home Support Services
- Cisco Network Infrastructure
- Juniper Networks Expertise
- Cisco Routers Expertise
- Cybersecurity Expertise
- Pentesting with NodeZero
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Setup
- Call Center Outsourcing
- Desktop Tech Support
- Data Center Support
- System Center Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Development
- Virtual Server Management
- Fast, Low-cost .NET Software Development.
- Windows Hyper-V Integration
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Expertise
- Smartphone Integration
- iPhone Integration
- Android Smartphone Management
- Ransomware Defense/Recovery
- Backup/Restore Consulting
- Cisco VoIP Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi 6/6E Access Point Setup
- Wi-Fi Predictive and Onsite Surveys
Find Out More About Progent's Reseller Program for Network Service Firms in Saddle Brook, New Jersey To learn additional information about Progent's consulting program for IT service organizations in Saddle Brook, New Jersey, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Catalyst 4900 Switch Online Technical Support
Network Engineer Catalyst 3650 Switch
Progent's Cisco-certified CCIE networking consultants can assist you to configure, manage, upgrade, tune and debug Catalyst switches. Progent can also assist your business to harden the security and compliance of Catalyst switches and move smoothly from outdated switches to modern models.
Information Assurance Consultancy
GIAC Security Audit Consultants
GIAC was founded in 1999 to certify the skill of network security professionals. GIAC accreditations are acknowledged by companies and government organizations all over the world including and the United States National Security Agency. Progent's GIAC-certified information assurance specialists can provide support for any of the network security capabilities covered within GIAC certification including auditing infrastructure security mechanisms, incident management and response, intrusion detection, web-based application security and security information and event management (SIEM) solutions.
Co-managed Help Desk Professionals
24 Hour Information Technology Consulting Call Desk Sharing
Progent's Co-managed Call Center service makes it possible for your business to share the load for Help Desk services transparently between your IT staff and Progent's pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the leading shared professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Remote Data Backup and Restore Services Consulting
BDR and Business Continuity Solutions Support Services
ProSight Data Protection Services ECHO from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, apps and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data.
On-site Support Sun Solaris
Solaris Engineer
Progent's Solaris family support services provide small and mid-size companies and developers support for administering and supporting Sun Solaris environments that operate with Microsoft-based networks. Progent offers your business contact with Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of expertise provides you with an easy single source to show you how to build and maintain a secure and robust cross-platform connectivity and communications environment that allows Solaris and Microsoft interoperability by integrating MS Windows with major versions of UNIX including Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives such as RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
NetDocuments Troubleshooting Consulting
NetDocuments and Azure Consultancy
NetDocuments (NetDocs) is a cloud-based document management system designed for the legal profession. Progent offers remote guidance from NetDocuments consultants who can help legal departments and law firms to plan, deploy, manage, tune, or debug a document management system solution powered by NetDocuments.
Office Wireless Online Technical Support
WiFi 6 Remote Support
Progent's Wireless Consulting Services offer a fast, affordable way for companies of all sizes to integrate, manage and repair advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to design and install appliances like Cisco's Aironet and Meraki access points and wireless network controllers. For mobile email and online business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Immediate Microsoft Teams AAD Connect Professionals
Biggest Microsoft Teams PBX integration Specialists
Progent can assist your business to plan an upgrade to Teams from Skype for Business Online and install, administer, and debug a cloud or mixed implementation of Teams. Progent can assist you to integrate Teams with Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.
SMS Migration Computer Consultants
Microsoft Certified Computer Consulting Systems Management Server 2003
Microsoft Systems Management Server provides extra capability for change and configuration management of Windows-powered systems through introducing Feature Packs. Feature Packs lower the net operational expense of managing and configuring software by making it easier to install system images, control mobile devices, and run management tools. In addition to alerting you about techniques to cut management costs by deploying SMS 2003 Feature Packs, Progent's consulting experts can show you how to plan and implement IT projects involving areas that Feature Packs are intended to streamline. Progent's adoption and upgrade services can lower spending and eliminate business disruption as you transition to the latest operating systems and programs. Progent's wireless engineers can help you develop sensible processes and policies to manage PDAs and smart mobile communication devices so your field force stays productive and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can show you how to develop a security plan that includes policies, processes and technologies to keep your IT computer system safe.
24/7 Expert Training Technical Consultant
Top Help and Support Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces few competitors. Small businesses who work with trusted freelance consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, protected, and efficient.
24-7 On-site Support SQL 2008
Microsoft SQL Server 2008 On-site Support
Progent's Microsoft-Certified SQL Server consultants can provide a range of support services to assist small and midsize companies to plan, deploy, manage, and troubleshoot MS SQL Server 2008 systems so that they realize the optimum competitive advantage from Microsoft's advanced information management technology. Also, Progent offers assistance with network infrastructure, company-wide protection, and application programming to optimize the business value of your computer network.
Urgent Catalyst Wi-Fi 6/6E AP Security Consulting Services
After Hours Catalyst Wi-Fi 6/6E AP Layout Consultants
Progent's Cisco-certified Wi-Fi technology consultants can help organizations to configure, manage, and troubleshoot Cisco Wi-Fi devices including Cisco's Aironet and Meraki 802.11ac Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.
24-7 Support and Help ProSight Remote Desktop Management
Remote Server Management Remote Consulting
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of vital devices that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so that any looming problems can be addressed before they can disrupt your business.
Consulting Flexential Colocation Center
Professional Flexential Colocation Center
Progent makes use of the Flexential Tampa data center primarily to provide private cloud hosting services. Progent has a group of network consultants based in the Tampa area, and Progent can also provide remote support from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware professionals, and senior disaster recover planning experts. Progent can also assist you to plan and execute a migration to the Flexential data center with services such as planning system configuration, recommending hardware, system configuration and testing, debugging, setting up online management, and educating your network support team.
Microsoft Windows Server 2012R2 Help and Support
Windows Server 2012 R2 Active Directory Consultancy
Progent's Microsoft-certified consultants can help you to assess the business value of Windows Server 2012 R2 for your company, develop test environments and rollout plans, tune your infrastructure for local, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT management staff, develop an enterprise-wide security strategy, automate IT administration, assist with creating applications, and build and test a disaster recovery/business continuity plan.
Consult CRISC Certified Risk and Information Systems Control Systems Engineer
Professionals CRISC Certified Risk and Information Systems Control Analyst
Progent offers the services of a CRISC-certified risk management expert to assist your company to plan and implement an enterprise risk management (ERM) strategy following leading practices identified by CRISC and geared to match your organization's risk appetite, business goals, and budgetary guidelines.
Top Catalyst Wi-Fi 6 and Wi-Fi 6E AP Planning Remote Technical Support
CCIE Expert Certified wireless IP phone integration Computer Consulting
Progent's Cisco-certified wireless technology consultants can help organizations to deploy, manage, and debug Cisco wireless devices including Cisco's Aironet and Meraki 802.11ac wireless access points (APs) as well as Cisco's Wireless Network Controllers.
Microsoft SQL Server 2008 Integration
SQL Server Business Intelligence Remote Support Services
Progent's Microsoft certified consultants can provide small and mid-sized companies expert Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that opens the door to the rapid creation of enterprise-class business applications that offer your company a competitive advantage. SQL Server provides built-in support for XML and the ability to query over the Internet and outside the firewall. In addition to offering expertise, maintenance and problem solving services, Progent's SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your IT system. Progent can also help you migrate from older versions of SQL Server to SQL Server 2005.
After Hours iOS patch management Technology Professional
Smartphone patch management Consult
Progent's managed services for software/firmware update management provide businesses of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your servers, such as printers, network infrastructure appliances like routers and wireless APs, and Internet-of-Things (IoT) devices such as alarms and health monitors.
Meraki MR30H Access Point Technical Support
Meraki Wi-Fi 6/6E AP Management Remote Consulting
Progent's Cisco-Meraki Wi-Fi access point experts can help your organization to design, configure, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments from a branch office to a campus or a nationwide enterprise. Progent can also help clients to integrate other Cisco devices for centralized management.
Check Point 900 Firewalls Cybersecurity Consultancy
Network Security Evaluation Check Point Security Gateways
Progent's Check Point Software firewall experts can show you how to design, configure, and manage firewall solutions that rely on Check Point Software Next Generation firewalls and Check Point's cloud-based SandBlast security services. Progent can also assist you maintain older Check Point firewalls or migrate efficiently to Check Point's modern security gateways.
Windows Server Essentials Consult
Top Ranked Windows Server Essentials Hyper-V Technology Professional
Progent's consultants offer cost-effective online consulting and troubleshooting for Microsoft Windows Server Essentials. Progent can provide comprehensive project management support to help you design and carry out an efficient migration from Microsoft Windows Server Essentials to Microsoft 365 and other Azure Cloud applications and services.
NetBSD Consulting Companies
Linux Professionals
Progent's UNIX platform consulting services provide small companies and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent offers your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of experience provides you with a convenient single source to show you how to create and maintain a protected and reliable mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat Linux, SuSE, Debian GNU/Linux and Mandrake.
ransomware cleanup and recovery Technology Professional
Spora ransomware recovery Consult
Progent's ransomware experts can assist you to assess your ransomware vulnerability, monitor and guard your network, assist with negotiating a settlement with a hacker, and rebuild a network victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
Computer Engineer 2500 Wireless Controller
Wave 2 wireless controller Online Consulting
Cisco's Catalyst family of wireless controllers simplify the management of Wi-Fi LANs by unifying the provisioning and control of wireless APs, optimizing Wi-Fi throughput by limiting the impact of radio frequency congestion, improving wireless availability with rapid failover, and hardening security by detecting cyber threats and analyzing network traffic based on user type and location. Progent can assist your business to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco-based Wi-Fi solution or carry out a smooth transition to Cisco's modern Wi-Fi controller technology.
Aironet Online Support Services
Meraki Outdoor APs Support and Setup
Progent's Cisco-certified wireless technology experts can help organizations to configure, manage, and troubleshoot Cisco Wi-Fi devices such as Aironet and Meraki Wave 2 Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.
wi-fi controller Support
prime infrastructure Support and Setup
Cisco's Catalyst line of wireless controllers simplify the administration of Wi-Fi LANs by unifying the provisioning and control of wireless APs, optimizing wireless performance by reducing the impact of RF congestion, enhancing Wi-Fi availability with rapid auto-failover, and hardening security by detecting threats and analyzing traffic content based on user type and locale. Progent's Wi-Fi consultants can help you to deploy Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of all sizes. Progent can assist you to maintain and debug your existing Cisco Wi-Fi environment or implement a smooth transition to Cisco's latest Wi-Fi controller solutions.
Microsoft Windows 7 Consulting
Windows 7 Migration Network Consulting Organization
Progent's certified engineers can help your company to assess
Meraki Wave 2 Wi-Fi Access Point On-site Technical Support
Support Outsourcing Meraki MR53 Access Point
Progent's Cisco Meraki wireless AP experts offer remote and onsite support services to help organizations of any size to design, install, maintain, expand or debug Wi-Fi networks that include Cisco Meraki wireless access points. Progent can help you to set up and support Meraki-based wireless networks for environments that can range from a teleworker's home or a branch office to a campus or a multi-site enterprise. Progent can also assist you to integrate additional Cisco technology such as switches, routers and firewalls to create a cohesive ecosystem that provides identical access, responsiveness, security compliance, manageability and uptime for wired and Wi-Fi clients regardless of their mobility or computing device.
ransomware business recovery Consultant
ransomware removal and restore Professionals
Progent's seasoned ransomware recovery experts can assist your business to rebuild a network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
Windows Server 2022 DNS-over-HTTPS Remote Support
Computer Consultant Windows Server 2022 Cybersecurity
Progent's Microsoft Gold-certified Windows Server 2022 consultants can help your organization to design and implement an efficient migration to Windows Server 2022 using a self-hosted system architecture or a hybrid deployment model that integrates cloud-hosted Windows Server on Azure with an on-prem installation of Windows Server 2022.
Windows Server 2022 Storage Replica Network Consultants
Windows Server 2022 and SQL Server Technology Consulting
Progent's certified Windows Server 2022 experts can assist your organization to design and carry out an efficient upgrade to Windows Server 2022 using an on-premises system architecture or a hybrid model that combines cloud-hosted Windows Server on Azure with a datacenter-based implementation of Windows Server 2022.
Linux Consultant
Suse Linux IT Consulting
If your company is developing UNIX or Linux software on a network that has MS Windows-based processors, desktops, and office productivity products, Progent offers comprehensive information technology outsourcing that frees you to focus on your field of high-value expertise without the continual distraction of managing your company information system. By using smart server monitoring and by providing remote and in-person support when your business needs it, Progent represents an economical alternative for supporting an IT network that features high availability, security, and efficiency. Progent's Linux developer support offerings include full-service information technology outsourcing, virtual infrastructure, online and on-site support and repair, 24x7 monitoring services, and Helpdesk support.
SQL Server 2014 Migration Outsourcing
SQL Server 2014 Cluster Shared Volumes Support
Microsoft SQL Server 2014 incorporates major enhancements in critical areas such as performance, uptime, security, and cloud integration. SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that operates transparently with all types of applications including Online Transaction Processing, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and onsite services that include planning, deployment, management, troubleshooting, and application development expertise to enable businesses of any size to realize fast return from their SQL Server 2014 investment.
ProSight ECHO Managed Cloud Backup Services Configuration
Remote Consulting BDR and Business Continuity Solutions
ProSight Data Protection Services ECHO from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data.
