Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in Saddle Brook
ProgentProgent's consulting support for IT service firms in Saddle Brook New Jersey allows you to provide your customers Progent's consulting and Help Desk Call Center support with your own branding as a transparent augmentation of your regular network services group. These services can ease the way for you to add to your client base, expand your service catalog, create happy clients, and improve your profits.

Progent's roster of network infrastructure engineers, desktop integration and troubleshooting specialists, network admins, and cybersecurity consultants have worked as seamless extensions to the support staffs of some of the country's largest IT support businesses. Progent's breadth and depth of technical knowledge enables you to broaden the scope of your IT service business, and Progent's transparency lets you elevate and protect your company's brand.

Progent is a network support firm with 20 years of experience providing remote consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent computer support firm in the world. Progent has delivered remote IT assistance and consulting to clients in every state in the country. (Check out testimonials from Progent's clients.)

Using Progent's Services Under Your Own Brand
Progent's consulting program for network service providers offers seamless resale to your clients of professional services. Progent invoices you directly and performs under your instructions to deliver your customers consulting and support services under your brand. In addition, Progent has a low-cost Off-hours Support Program for clients who need access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an effective service desk. But full-featured ticketing systems are not only expensive to license and staff, but a hassle to configure and maintain. Smaller IT service companies do not have the required budget or personnel. Progent's Help Desk and ticketing solution offers IT support firms a practical way to retain their company branding while providing their clients world-class desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing solution for IT support organizations leverages Progent's sizable investments in advanced ticketing software, a remote desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing platform. The features available with Progent's Call Center and ticketing solution enable you to expand your support workload, the range of technologies your firm can take on, the number of locations you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's online desktop service staff delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in major metro areas is available across the US at extra cost.
  • You have full control of your clients and billing.
  • Your customers enter service requests through your custom branded web portal, a toll-free phone number, or by directing an email to your designated email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see more information about Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service firms allows your support team to act as a single point of contact for practically all technical expertise your clients may need. You can build your team and strategic in-house competencies at your own pace without being forced to turn down new business owing to a lack of expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a seamless supplement to your in-house IT service group, under your direction, and invoices you rather than your client.
  • Granular Billing: Progent bills by the minute to minimize expenses.
  • Detailed Documentation: Progent utilizes an advanced reporting system to ensure that all IT services delivered are fully documented. This makes it easy for your IT support organization to transfer account responsibilities to in-house consultants when you have sufficient people and relevant skill sets.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Business: You can quickly and safely accept additional jobs outside your main areas of expertise and serve new geographies without the risks associated with expanding your head count too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive network service firm by offering more services to more clients using your own company name.
  • Flesh Out Your Services Portfolio: Progent offers top-tier expertise in a wide array of technologies and can be a dependable reservoir of skills for growing your IT service operations.
  • Fast Escalation: With a sizable roster of top-level consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
  • Make Your Clients Happy: Happy clients stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help from other support firms.
  • Online Technical Support Experts: For 20 years, Progent has delivered remote network support ranging from Help Desk services to high-level consulting. Efficient remote support saves money and produces fast solutions.
  • Top Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including CISSP, CISM, and CRISC. Learn more details about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Saddle Brook, New Jersey Companies
Progent's seasoned roster of certified consultants and technical experts can deliver Saddle Brook, New Jersey organizations a wide range of online consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service organizations include:

Find Out More About Progent's Consulting Program for IT Service Organizations in Saddle Brook, New Jersey
For additional information about Progent's consulting program for IT service organizations in Saddle Brook, New Jersey, call 1-800-993-9400 or visit Contact Progent.