Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Saddle Brook
ProgentProgentís consulting services for IT service firms in Saddle Brook New Jersey enables your company to offer your clients Progent's consulting expertise and Help Desk support using your company's brand as a seamless supplement to your in-house IT services group. These services can help you grow your client base, close gaps in your service portfolio, create happy clients, and improve your bottom line.

Progent's team of network infrastructure experts, PC support specialists, network administrators, and cybersecurity consultants have acted as transparent expansions to the support groups of some of the country's largest IT support firms. Progentís range of expertise enables you to add to the capabilities of your IT support business, and Progentís close integration with your support team helps you strengthen and preserve your company's brand.

Progent is a network support company with 20 years of background providing online expertise to small and middle-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network engineers of any independent IT services firm in the world. Progent has delivered online technical assistance and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)

Providing Progent's Services Under Your Own Brand
Progent's reseller program for IT service organizations features seamless resale to your customers of professional IT services. Progent invoices you directly and performs under your instructions to provide your clients support services under your brand. Also, Progent offers an affordable Off-hours Support Program for clients who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are fundamental to an effective Help Desk. But modern ticketing systems are not just expensive to acquire and staff, but also a hassle to configure and maintain. Smaller IT service organizations rarely have the required resources. Progent's Help Desk and ticketing solution offers IT support organizations an economical way to retain their custom branding while providing their clients responsive desktop support services backed by an advanced ticketing system and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing solution for IT support firms takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing platform. The features available with Progent's Service Desk and ticketing services enable you to expand your physical and virtual support workload, the diversity of technologies your business can handle, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT service organizations include:

  • Progent's online desktop support group delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Standard support times are from 5am to 7pm PST, five days a week.
  • Extended support is available at additional cost.
  • Optional on-premises service in larger metro areas is offered across the country at additional cost.
  • You retain complete control of your clients and billing.
  • Your customers submit service requests using your own branded web portal, a toll-free number, or by directing a request to your assigned email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more details about Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for network service organizations allows your support team to act as a single point of contact for practically all technical expertise your customers may require. You can grow your team and strategic in-house competencies at your own pace without being forced to say no to opportunities due to a gap in expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a seamless supplement to your in-house IT service team, under your coordination, and bills you rather than your customer.
  • Granular Billing: Progent charges by the minute to reign in costs.
  • Extensive Documentation: Progent utilizes an advanced service documentation platform to ensure that all IT services delivered are fully described. This makes it easy for you to transfer service assignments to in-house personnel when you have sufficient people and appropriate skill sets.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and efficiently take on more opportunities beyond your main areas of expertise and open new territories without exposure to the risks associated with expanding your head count too rapidly.
  • Strengthen Your Name: You can solidify your mind share as a comprehensive network service provider by offering more solutions to more customers under your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a wide array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support business.
  • Fast Escalation: With a sizable roster of top-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Make Your Clients Satisfied: Satisfied customers are loyal. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from other support firms.
  • Remote Support Experts: For 20 years, Progent has delivered remote IT support from Help Desk services to high-level consulting. Effective remote service saves money while delivering fast results.
  • Top Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's industry certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Saddle Brook, New Jersey Companies
Progent's seasoned roster of certified consultants and technical experts can deliver Saddle Brook, New Jersey businesses a broad range of remote consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service organizations include:

Learn More Details About Progent's Consulting Program for Network Service Organizations in Saddle Brook, New Jersey
For more details about Progent's reseller program for network service organizations in Saddle Brook, New Jersey, call 1-800-993-9400 or visit Contact Progent.