Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in Saddle Brook
ProgentProgent's consulting services for IT service organizations in Saddle Brook New Jersey allows your company to provide your clients Progent's consulting and Help Desk Call Center support with your company's own branding as a transparent supplement to your in-house network services team. These services can put you on the fast track to add to your client base, flesh out your service portfolio, satisfy your customers, and improve your bottom line.

Progent's nationwide team of network infrastructure engineers, PC support technicians, network admins, and cybersecurity professionals have acted as seamless adjuncts to the support groups of some of the country's largest IT support firms. Progent's range of expertise allows you to add to the capabilities of your IT support business, and Progent's transparency lets you promote and preserve your company's brand.

Progent is a network consulting company with two decades of experience providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any private IT support company in the world. Progent has delivered online technical support and advanced consulting to customers in every state in the country. (See testimonials from Progent's customers.)

Providing Progent's Services Under Your Own Brand
Progent's reseller program for IT service firms features transparent resale to your customers of professional services. Progent invoices your firm directly and works under your instructions to provide your clients consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Service for clients who need 24x7 support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing systems are fundamental to a successful IT Call Center. But enterprise-grade ticketing platforms are not only expensive to license and staff, but challenging to set up and manage. Small or niche IT support companies do not have the necessary budget or personnel. Progent's Call Center and ticketing program gives IT support firms an affordable way to retain their company branding while providing their clients world-class desktop support services built around an advanced ticketing system and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT service organizations leverages Progent's sizable investments in advanced ticketing software, an online desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing solution enable your IT service firm to expand your physical and virtual support volume, the range of technical issues your company can take on, the number of geographies you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT service organizations include:

  • Progent's online desktop service group provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Normal support times are 5am to 7pm PST, five days per week.
  • Extended hours support is offered at additional cost.
  • Optional onsite support in larger metros is available throughout the US at additional cost.
  • You keep complete control of your clients and billing.
  • Your clients enter incident reports via your branded Internet portal, a toll-free number, or by directing a request to your assigned email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional information on Progent's Call Center and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for IT service providers allows you to act as a single source for virtually all technical guidance and troubleshooting your clients may require. You can build your team and core IT skills steadily without being forced to decline new business owing to a gap in expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a transparent extension of your internal support group, under your coordination, and invoices your firm instead of your customer.
  • Granular Billing: Progent bills by the minute to minimize expenses.
  • Detailed Service Reporting: Progent utilizes an enterprise-class reporting system to ensure that all IT services performed are thoroughly described. This allows your IT support organization to transfer service responsibilities to internal consultants when you have enough staff and appropriate skill sets.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Practice: You can easily and efficiently accept more opportunities beyond your main areas of excellence and open additional geographies without assuming the risks associated with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive network service firm by offering more services to more clients using your own brand.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class expertise in a broad range of IT disciplines and can act as a reliable reservoir of skills for growing your IT support business.
  • Fast Problem Escalation: With a large team of senior consultants available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
  • Keep Your Clients Satisfied: Happy customers are loyal. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for help from other support firms.
  • Remote Support Professionals: For 20 years, Progent has provided remote network support ranging from Help Desk support to advanced consulting. Effective online support saves money and produces quick results.
  • Major Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts have earned top certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Saddle Brook, New Jersey Companies
Progent's veteran roster of certified consultants can provide Saddle Brook, New Jersey organizations a wide range of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service organizations include:

Learn More Details About Progent's Consulting Support for IT Service Organizations in Saddle Brook, New Jersey
For additional information about Progent's consulting support for IT service firms in Saddle Brook, New Jersey, call 1-800-993-9400 or see Contact Progent.