Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Saddle Brook
ProgentProgent's consulting services for network service organizations in Saddle Brook New Jersey enables your company to offer your customers Progent's consulting and Help Desk Call Center support with your brand as a seamless extension of your in-house IT services team. These services can put you on the fast track to add to your client base, fill out your service portfolio, satisfy your clients, and improve your bottom line.

Progent's nationwide team of network engineers, PC support technicians, network administrators, and data security professionals have acted as seamless expansions to the IT groups of some of the country's biggest IT service firms. Progent's range of expertise allows you to add to the scope of your IT support business, and Progent's transparency helps you promote and preserve your branding.

Progent is a network consulting firm with 20 years of experience delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any private computer support company in the world. Progent has delivered remote technical support and consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)

Providing Progent's Services With Your Own Brand
Progent's reseller program for IT service organizations offers transparent resale to your customers of world-class services. Progent invoices your firm directly and works under your instructions to provide your customers consulting and support services under your branding. Also, Progent has a low-cost Extended Hours Support Service for clients who need access to 24x7 support.

Help Desk and Ticketing for IT Service Organizations
Ticketing is the enabling technology behind an effective Help Desk. But full-featured ticketing systems are not just expensive to license and staff, but also challenging to set up and manage. Small or niche IT support firms do not have the required financial or human resources. Progent's Call Center and ticketing solution offers IT service organizations a practical way to retain their company branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing platform and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing solution for IT service companies leverages Progent's sizable investments in highly scalable ticketing software, an online desktop support team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing services enable your IT service firm to increase your support workload, the diversity of technical issues your company can take on, the number of locations you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT service firms include:

  • Progent's online desktop support staff provides Level 1 end user support with 1-hour SLA to begin work during normal work hours.
  • Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is available at extra cost.
  • Optional onsite support in larger metro areas is offered across the country at extra cost.
  • You keep full control of your customers and billing.
  • Your clients submit requests through your branded Internet portal, a toll-free phone number, or by sending a request to your specified email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see additional information about Progent's Call Center and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service providers allows your support team to become a sole source for virtually all technical guidance and troubleshooting your customers may require. You can grow your staff and core in-house competencies at your own pace without being forced to turn down new business due to a lack of expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your in-house IT service group, responding to your management, and bills you instead of your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Detailed Service Documentation: Progent utilizes an advanced service reporting system to ensure that all services delivered are fully described. This enables you to transfer account responsibilities to in-house personnel once you have enough staff and relevant skill sets.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and affordably take on additional jobs beyond your core areas of expertise and open new territories without assuming the risks involved with increasing your full-time staff too rapidly.
  • Strengthen Your Brand: You can solidify your mind share as a comprehensive network support firm by offering more services to more clients under your own brand.
  • Add to Your IT Support Portfolio: Progent can provide top-tier expertise in a wide range of IT disciplines and can be a dependable resource for growing your IT service operations.
  • Rapid Escalation: Thanks to a sizable roster of high-level technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
  • Keep Your Customers Satisfied: Happy clients are loyal. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek expertise from your competitors.
  • Remote Technical Support Experts: For 20 years, Progent has provided remote network support ranging from Help Desk support to advanced consulting. Efficient remote support cuts costs while delivering quick results.
  • Major Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP, CISA, and GIAC. Find out more details about Progent's certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Saddle Brook, New Jersey Organizations
Progent's nationwide team of certified consultants and technical experts can deliver Saddle Brook, New Jersey businesses a broad array of remote consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service providers include:

Learn More About Progent's Consulting Program for IT Service Organizations in Saddle Brook, New Jersey
To learn more information about Progent's consulting program for IT service firms in Saddle Brook, New Jersey, call 1-800-993-9400 or see Contact Progent.