Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Saddle Brook
ProgentProgentís consulting services for IT service firms in Saddle Brook New Jersey allows your company to offer your customers Progent's consulting expertise and Help Desk support with your company's own branding as a transparent augmentation of your regular network services team. These services can help you grow your revenue, flesh out your service portfolio, satisfy your customers, and increase your bottom line.

Progent's team of network experts, desktop support specialists, IT administrators, and data security professionals have acted as seamless supplements to the IT staffs of some of the country's largest IT service firms. Progentís breadth and depth of technical knowledge allows you to broaden the capabilities of your IT service business, and Progentís transparency helps you strengthen and protect your branding.

Progent is an IT consulting company with 20 years of background providing online expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network engineers of any private IT support firm in the world. Progent has delivered online technical support and consulting to clients in every state in the country. (See testimonials from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's reseller program for IT service organizations features seamless resale to your customers of world-class services. Progent invoices you directly and performs under your direction to provide your clients consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Program for customers who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is fundamental to an efficient IT Call Center. But full-featured ticketing platforms are not just costly to license and staff, but a hassle to configure and manage. Smaller IT service organizations rarely have the required budget or personnel. Progent's Service Desk and ticketing program gives IT service firms a practical way to retain their company branding while providing their customers responsive desktop support backed by a best-of-breed ticketing system and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing program for IT service companies takes advantage of Progent's investments in highly scalable ticketing software, an online desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing solution allow you to expand your support volume, the diversity of technical issues your company can handle, the number of locations you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT support organizations include:

  • Progent's remote desktop service team provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite support in larger metro areas is available across the US at extra cost.
  • You have complete control of your customers and invoicing.
  • Your clients enter requests by means of your own branded web portal, a toll-free phone number, or by directing a message to your dedicated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional information on Progent's Service Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for network service organizations allows you to act as a single point of contact for practically all IT guidance and troubleshooting your clients may need. You can build your team and strategic IT skills at your own pace without having to turn down new business due to a gap in expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a seamless extension of your in-house support team, under your coordination, and bills your firm rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to reign in expenses.
  • Extensive Reporting: Progent utilizes an advanced documentation platform to make sure all services performed are fully documented. This allows support group to transfer service responsibilities to internal personnel once you have enough people and relevant skill sets.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Practice: You can easily and safely accept additional jobs outside your core fields of excellence and open additional geographies without exposure to the risks associated with increasing your head count too quickly.
  • Strengthen Your Name: You can improve your positioning as a full-spectrum IT support provider by offering more solutions to more customers using your own brand.
  • Flesh Out Your Services Catalog: Progent can provide top-tier expertise in a wide range of technologies and can act as a dependable resource for growing your IT support operations.
  • Rapid Problem Escalation: Thanks to a large roster of senior technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
  • Make Your Customers Satisfied: Happy clients stick. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from other support firms.
  • Online Support Experts: For 20 years, Progent has provided online network support from Call Center services to advanced consulting. Efficient online service saves money while delivering quick results.
  • Top Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts hold top certifications including ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Saddle Brook, New Jersey Businesses
Progent's seasoned roster of certified consultants can provide Saddle Brook, New Jersey companies a wide array of online technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for IT service providers include:

Find Out More About Progent's Consulting Support for IT Service Providers in Saddle Brook, New Jersey
For more details about Progent's reseller program for IT service organizations in Saddle Brook, New Jersey, call 1-800-993-9400 or visit Contact Progent.