Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in San Antonio
ProgentProgent's consulting services for network service firms in San Antonio Texas enables you to provide your clients Progent's consulting expertise and Help Desk support with your company's brand as a transparent supplement to your in-house IT services group. These services can ease the way for you to grow your client base, expand your service offerings, create happy customers, and improve your profits.

Progent's nationwide team of network engineers, desktop support technicians, IT admins, and cybersecurity professionals have acted as transparent extensions to the support staffs of some of the world's biggest IT support firms. Progent's range of expertise allows you to broaden the scope of your IT service business, and Progent's transparency lets you elevate and protect your company's brand.

Progent is a network support firm with two decades of experience delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any independent computer services firm in the world. Progent has delivered online IT assistance and consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service organizations features transparent resale to your clients of professional services. Progent invoices you exclusively and works under your instructions to deliver your clients support services under your brand. In addition, Progent has a low-cost Off-hours Support Service for customers who need 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing systems are the enabling technology behind an efficient Help Desk. But full-featured ticketing platforms are not just expensive to acquire and staff, but a hassle to set up and manage. Small or niche IT service companies rarely have the required financial or human resources. Progent's Call Center and ticketing program offers IT service organizations a practical way to keep their company branding while providing their clients world-class desktop support backed by an advanced ticketing system and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing solution for IT service firms takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing system. The features offered with Progent's Help Desk and ticketing program enable your IT service firm to expand your physical and virtual support workload, the range of technical issues your business can take on, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop support group delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Normal support times are from 5am to 7pm PST, five days per week.
  • Extended hours support is available at extra cost.
  • Optional on-premises support in major metros is available throughout the US at extra cost.
  • You have complete control of your clients and billing.
  • Your customers enter requests through your custom branded Internet portal, a toll-free number, or by directing an email to your assigned mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see more information about Progent's Help Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for IT service organizations allows your support team to become a single point of contact for practically all technical guidance and troubleshooting your clients may need. You can build your team and strategic IT skills steadily without having to say no to opportunities due to a lack of expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a seamless extension of your internal IT service team, responding to your coordination, and bills your firm rather than your client.
  • Granular Billing: Progent bills on a per-minute basis to minimize costs.
  • Detailed Service Documentation: Progent uses an enterprise-class documentation platform to ensure that all IT services performed are thoroughly described. This allows your IT support organization to shift account assignments to in-house personnel once you have enough staff and relevant skill sets.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Business: You can quickly and efficiently take on additional jobs outside your main areas of expertise and serve new territories without exposure to the risks involved with expanding your head count too quickly.
  • Strengthen Your Name: You can solidify your mind share as a full-spectrum network support provider by offering more services to more customers under your own brand.
  • Flesh Out Your IT Support Portfolio: Progent offers top-tier support in a broad range of IT disciplines and can act as a dependable reservoir of skills for growing your IT service business.
  • Rapid Escalation: With a large roster of top-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Make Your Clients Satisfied: Happy clients are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for help outside the fold.
  • Online Support Professionals: For 20 years, Progent has delivered online IT support ranging from Help Desk support to advanced consulting. Effective online service cuts costs and produces fast solutions.
  • Major Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for San Antonio, Texas Businesses
Progent's seasoned team of certified consultants and technical experts can deliver San Antonio, Texas organizations a wide range of remote technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for IT service firms include:

Learn More Details About Progent's Consulting Program for Network Service Organizations in San Antonio, Texas
To learn additional information about Progent's reseller support for IT service organizations in San Antonio, Texas, call 1-800-993-9400 or refer to Contact Progent.