San Antonio Consulting for IT Support Providers
Temporary Staff Augmentation
Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in San Antonio
Progent’s consulting services for IT service firms in San Antonio Texas allows you to provide your customers Progent's consulting expertise and Help Desk Call Center support with your company's own branding as a transparent augmentation of your regular IT support team. These services can put you on the fast track to add to your client base, flesh out your service catalog, create happy customers, and improve your profits.
Progent’s nationwide team of network infrastructure engineers, PC integration and troubleshooting technicians, IT administrators, and data security professionals have acted as seamless adjuncts to the support staffs of some of the country's biggest IT support firms. Progent’s breadth and depth of technical knowledge allows you to add to the scope of your IT support business, and Progent’s close integration with your support team lets you elevate and preserve your company's brand.
Progent is a network support company with two decades of experience providing online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco CCIE network infrastructure experts of any independent computer support firm in the world. Progent has provided remote technical assistance and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)
Providing Progent's Services With Your Branding
Progent's consulting program for IT service organizations features transparent resale to your clients of world-class IT services. Progent invoices you exclusively and performs under your direction to provide your customers consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Program for customers who require access to 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is the enabling technology behind an efficient IT Call Center. But full-featured ticketing platforms are not just expensive to license and staff, but challenging to configure and manage. Smaller IT support organizations do not have the required financial or human resources. Progent's Service Desk and ticketing program gives IT support firms an affordable way to retain their own branding while delivering their clients responsive desktop support built around an advanced ticketing system and supplemented by fast escalation to high-level experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing solution for IT support organizations leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing services allow your IT service firm to expand your physical and virtual support workload, the range of technical issues your firm can handle, the locations you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing solution for IT service companies include:
- Progent's online desktop support team provides Level 1 end user help with 1-hour SLA to begin work during standard work hours.
- Standard support hours are from 5am to 7pm Pacific Standard Time, five days a week.
- Extended hours support is offered at additional cost.
- Optional onsite support in larger metro areas is offered throughout the country at extra cost.
- You have full control of your customers and billing.
- Your clients submit requests through your branded Internet portal, an 800 phone number, or by directing a request to your dedicated mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified remotely until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Organizations
Progent's consulting for network service providers allows you to become a single source for virtually all technical guidance and troubleshooting your clients may require. You can grow your team and strategic IT skills steadily without being forced to turn down opportunities owing to a lack of in-house expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent works as a transparent supplement to your in-house support group, responding to your direction, and invoices you rather than your client.
- By-the-Minute Billing: Progent bills by the minute to reign in expenses.
- Extensive Service Reporting: Progent utilizes an enterprise-class service reporting platform to make sure all IT services delivered are thoroughly described. This enables support group to transfer service assignments to in-house consultants when you have sufficient people and relevant skill sets.
- Safely Grow Your IT Support Business: You can easily and safely take on more opportunities outside your main areas of expertise and serve additional geographies without assuming the risks involved with expanding your full-time staff too rapidly.
- Strengthen Your Brand: You can improve your mind share as a comprehensive network service provider by delivering more solutions to more clients using your own company name.
- Add to Your Services Catalog: Progent can provide top-tier support in a broad array of IT disciplines and can act as a dependable resource for expanding your IT service operations.
- Fast Problem Escalation: With a sizable team of top-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
- Keep Your Customers Satisfied: Satisfied clients stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek expertise outside the fold.
- Online Technical Support Professionals: For two decades, Progent has provided online IT support from Help Desk support to advanced consulting. Effective remote support cuts costs and produces quick solutions.
- Advanced Industry Certifications: Progent’s engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants hold top certifications including ISSAP, CISM, and GIAC. Find out more about Progent's technology certifications.
Progent's Practice Areas for San Antonio, Texas Businesses
Progent's nationwide roster of certified consultants and technical experts can deliver San Antonio, Texas companies a wide range of online technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for IT service organizations include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Integration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure AD Design
- Office/Microsoft 365 Configuration
- Dynamics GP (Great Plains) Reporting
- Azure, Amazon AWS, Google Cloud
- Online IT Troubleshooting
- Teleworker Support Services
- Cisco Network Infrastructure
- Juniper Networks Expertise
- Cisco Routers Consultants
- Cybersecurity Monitoring
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Services
- Desktop Support Services
- Colocation Center Support
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Programming
- Virtual Server Management
- Hyper-V Setup
- VMware vSphere Integration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- iPhone and Android Integration
- iPhone Integration
- Android Smartphone Management
- Ransomware Defense and Recovery
- Backup/Recovery Solutions
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi Access Point Configuration
- Wi-Fi Site Assessments
Learn More Details About Progent's Reseller Support for IT Service Providers in San Antonio, Texas For additional information about Progent's consulting support for network service organizations in San Antonio, Texas, call 1-800-993-9400 or see Contact Progent.
An index of content::
ProSight Data Protection Services ECHO Professional
Immediate Cloud Backup Security Professionals
ProSight Data Protection Services ECHO offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data.
Microsoft LCS Server Instant Messaging Technology Consulting
Urgent Remote Consulting Microsoft LCS Server IM
Microsoft Office Communications Server delivers Instant Messaging and Real Presence as part of a scalable, enterprise-grade solution featuring advanced security, transparent compatibility with other Microsoft products, an extendable, standards-based development environment, and compliance with regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Communications Server allows cost savings and elevated operational efficiencies, enhanced worker output, and stronger intellectual property security. Microsoft Communications Server 2007 has been superseded by Lync, which itself has been replaced by Skype for Business. Progent's certified unified communications consultants offer remote and on-premises configuration support and mediation services for your Office Communications Server environment and can assist you to assess the advantages of upgrading to Skype for Business. Progent can also help you to plan and carry out a smooth migration that will add business value to your information network
ASA with Firepower Support and Integration
Cisco ASA Firewall with Firepower Network Consulting
Cisco's Firepower NGFWs Firewalls provide a significant performance improvement over Cisco's popular ASA 5500-X security appliances and include centralized management of modern cybersecurity capabilities like application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can help you to plan and carry out a smooth migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower firewalls with Cisco's cloud-based services to build and centrally manage network environments that span branch offices, data centers, private clouds and public clouds.
8540 wireless controller Computer Engineer
Technical Support wireless controller
Catalyst family of wireless controllers streamline the management of wireless networks by unifying the configuration and management of Wi-Fi APs, tuning wireless performance by reducing the impact of radio frequency congestion, improving Wi-Fi availability with fast auto-failover, and hardening data security by identifying threats and analyzing traffic content according to user class and location. Progent can assist your business to deploy Cisco wireless LAN controller appliances to manage and monitor Wi-Fi networks of all sizes. Progent can help you to administer and debug your existing Cisco Wi-Fi solution or carry out a smooth upgrade to Cisco's modern Wi-Fi controller solutions.
Small Office Computer Consulting Services CompTIA Server+
Remote IT Outsourcing Company Apple Certified Desktop Technician (ACDT)
Progent provides clients the services of engineers who have been awarded some of the computer industry's most prestigious credentials. Progent believes that clients deserve to know that their computer support providers have accredited testing as well as extensive real-world field experience so that Progent's customers can engage Progent's service with confidence. In many cases, vendor certifications such as the CCIE brings privileges for significantly better vendor help than is available to uncertified consultants, enabling Progent to offer clients a higher level of computer service. In addition, major certifications such as CISA or ISSAP for network security can help corporate clients to show compliance with regulatory requirements by engaging the services of recognized industry experts.
24 Hour Expert Microsoft Certified Windows Server Hyper-V 2016 Security and Compliance Network Engineer
Emergency Microsoft Hyper-V 2016 Hybrid Cloud Onsite Technical Support
Hyper-V 2016 incorporates core features first designed for and refined on Azure, among the world's largest public clouds. This dramatically improves the ability of the Windows Server platform to run private cloud and hybrid cloud/on-premises environments by improving data security, availability, scale, manageability, reliability and recoverability. Progent’s Microsoft-certified consultants can assist you to assess the advantages of Hyper-V 2016 for your business, configure test environments to confirm the ability of Hyper-V 2016 to run your vital applications, design a cost-effective network architecture for a cloud-centric or hybrid installation, create and execute a smooth upgrade plan, educate your IT administration and technical support staff, and provide as-needed consulting and troubleshooting support to ensure that your Hyper-V 2016 solution gives you the highest possible business benefit.
Supplemental IT Staffing Services Technical Consultant
Immediate Supplemental Staffing On-site Support
Progent's short-term IT staffing services allow businesses to respond to the need for IT support personnel without incurring the expense and delays associated with identifying and recruiting experienced technical workers and without increasing your full-time workforce.
CISM Certified Cybersecurity Management Engineers
24x7 Security Management Consulting Services
Progent offers the services of CISM Certified security consultants. The Certified Information Security Manager (CISM) committee defines the basic capabilities and international standards of performance that information security managers are required to master. CISM provides executive management the assurance that those who have earned their CISM certification possess the experience and knowledge to deliver efficient security administration and support services.
Power View Network Consultant
Microsoft Denali Support Services
Progent can provide the support of certified engineers as well as seasoned database application programmers, DBAs, project management experts, network infrastructure engineers, business continuity planning specialists, and certified data security professionals to help you to assess the potential benefits of SQL Server 2012 for your organization, install pilot environments at your site or at Progent's lab, plan and execute out a smooth transition to SQL Server 2012 from previous versions of SQL Server or from legacy database solutions, and define an efficient and safe IT infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012.
Computer Consultants MSCRM
Microsoft Dynamics CRM IT Consulting
Microsoft CRM helps small companies build profitable client relationships. Built-in Sales and Customer Service components enable in-house staff to share information to help promote selling success and deliver consistent, effective customer service. Progent can configure the optimal server and communications environment, including local and offsite wireless connectivity, to back MS CRM, and Progent's Experts Team can provide your company with a certified MSCRM consultant who can help you combine Microsoft Dynamics CRM with your marketing or customer service databases.
Solaris Consult
Consultant UNIX
Progent's Solaris family support services provide small businesses and software developers support for administering and maintaining Sun Solaris environments that operate with Microsoft-powered networks. Progent can give your organization access to Sun Solaris experts, support professionals certified by Microsoft and Cisco, and security experts with CISA certification. This wide array of experience provides you with an easy single consulting firm to show you how to build and maintain a secure and robust cross-platform connectivity and communications environment that allows Solaris and Microsoft interoperability by integrating Windows with major versions of UNIX including Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms such as RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.
Business Portal for Dynamics GP Technology Professional
Engineers Dynamics GP Modifier
Progent's background delivering Microsoft .NET services and SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and other developer tools enable Progent to create custom line-of-business programs and eCommerce environments that integrate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains management reporting consultants can show you how to create reports that let you track your business more effectively, transforming uncooked data into valuable understanding of your company and customers.
Consultants Microsoft SQL 2008 Server
Microsoft SQL Server 2008 On-site Support
SQL Server 2008 offers indispensable, standardized tools to IT professionals as well as to network users, lessening the complexity of designing, integrating, administering, and accessing enterprise data and database programs on platforms ranging from handheld devices to corporate data systems. The complexity and interconnectivity demands of Microsoft SQL Server 2008 call for a network consulting firm with real-world experience and broad knowledge in planning and deploying information-based, end-to-end business IT applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft technology, assures you success in designing, deploying and managing Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET platform.
Emergency Microsoft Teams video conferencing Specialist
After Hours Microsoft Teams and Android Consultants
Progent can assist your organization to design a migration to Microsoft Teams from Skype for Business and configure, administer, and debug a cloud or hybrid deployment of Microsoft Teams. Progent can assist you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.
Altaro VM Backup Encryption Professional
Remote Specialists Altaro VM Backup Verification
Altaro VM Backup provides small organizations a dependable and affordable solution for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud architectures and also enables cost-effective cloud backup to Microsoft Azure Block Blob storage. Headline features include state-of-the-art inline deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup spacing as little as five minutes for reducing your Recovery Point Objective (RPO), military-grade encryption, item-level recovery capability for individual files and emails, support for Windows Cluster Shared Volumes and VMware vCenter for handling large-scale deployments, and support for Volume Shadow Copy Service (VSS) to back up live virtual machines with zero downtime. Progent is an Altaro partner and can provide a wide range of consulting services to assist you to design, deploy, manage and troubleshoot a backup/restore solution powered by Altaro VM Backup software.
Server Virtualization Consultant
Server Virtualization Online Troubleshooting
Server proliferation wreaks havoc on IT budgets and administrative resources. Server consolidation through a virtual architecture promises lower TCO of servers and faster return on investment, more efficient use of servers, simplified operations, increased system availability, and easier management. Typical usage scenarios for virtual machines are hardware consolidation, economical hosts for line-of-business legacy applications based on outdated operating systems, and affordable isolation of software development or evaluation systems from on-line systems.
Tennessee Computer Support Consultant
Solution Provider Kentucky
Progent’s Technical Response Center provides low-cost nationwide after-hours remote support for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service experts offer extended hours phone help and online secure network connection to troubleshoot and resolve technical problems rapidly and economically.
Technical Support Services Ubiquiti Wi-Fi access point
Office Wireless Remote Support
Progent’s Wireless Consulting Services provide a convenient, affordable way for businesses of any size to integrate, manage and troubleshoot cutting edge wireless network technology. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to plan and install appliances like Cisco's Aironet and Meraki access points and wireless network controllers. For wireless email and online applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Cisco Firepower 2000 Series Firewalls Professional
Online Technical Support Firepower Firewalls
The new ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more performance than Cisco's previous firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-premier CCIE network experts can assist your company to manage your current PIX or ASA 5500 firewalls and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, integrate, optimize, administer and debug firewall environments built on Cisco ASA firewalls with Firepower Services.
After Hours System Center 2016 and Hyper-V Integration Integration
System Center 2016 and Office 365 Integration Support
Microsoft System Center 2016 delivers important improvements in the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's Microsoft-certified consulting staff can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
Consultant SCVMM 2012 and SharePoint
Emergency Network Consultants SCVMM Planning
Progent's Microsoft-certified consultants can help businesses of any size to follow best practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage, and libraries; design, implement, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class monitoring. Progent can assist your company to migrate from an older release of System Center Virtual Machine Manager or from a third-party management system, and Progent can show you how you to enhance and repair your existing SCVMM ecosystem so you get maximum business value.
IT Services Monitoring and Reporting
Microsoft Operations Manager Computer Engineer
Progent's Microsoft-certified consultants have more than 10 years of experience planning, deploying, optimizing and repairing System Center Operations Manager solutions and can provide organizations of any size expert remote or onsite consulting support for SCOM 2012. Progent can help your company to plan a topology for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to monitor your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also assist you to import and customize Microsoft SCOM 2012 management packs based on industry best practices for tracking network fabric and both Microsoft and third-party apps and services. In addition, Progent can deliver responsive remote or onsite technical support to help you to remediate critical problems detected by Microsoft SCOM 2012.
Microsoft SCCM 2016 Boundary Groups Consulting Services
Biggest SCCM 2016 Troubleshooting Outsourcing
System Center Configuration Manager 2016 automates application and device deployment at scale, streamlines compliance settings management, keeps track of network resources, guards against company data leakage, provides health monitoring, allows safe end-user self service, and offers a common control mechanism for administering multi-OS networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud experts can assist your organization with any aspect of planning, installing, operating and repairing a SCCM 2016 solution for local, cloud, or hybrid environments.
Top Ranked Dynamics GP System Migration Consultants
Microsoft Dynamics GP System Update Planning Specialist
Progent's consultants have delivered support for Dynamics GP and Great Plains software for nearly 20 years and Progent has delivered system integration, software development, education, and troubleshooting services since the platform's original release. Progent offers high-level support for upgrading legacy Dynamics GP/Great Plains ERP systems. Progent can help your business to design, test, and carry out a cost-effective upgrade from a a legacy version to the current release of Dynamics GP.
24 Hour Windows Server 2000 Upgrade
Windows Server 2000 Upgrading
Progent's certified Windows 2000 Server consultants can provide network help and IT consulting services for the complete family of Microsoft .NET Enterprise Servers, Windows 2000 Server, and Windows Server 2003. Progent's Windows Server 2000 integration, update, and support offerings include network design, deployment, documentation, local and off-site support, Call Center outsourcing, expert security analysis, turn-key outsourcing, and economical co-sourcing.
