San Antonio Consulting Support for Network Service Organizations
Seamless Temporary Support Staff Help
Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in San Antonio
Progent’s consulting support for network service organizations in San Antonio Texas allows your company to offer your customers Progent's consulting expertise and Help Desk Call Center support with your company's brand as a transparent supplement to your regular IT services group. This can put you on the fast track to add to your client base, flesh out your service catalog, satisfy your clients, and increase your bottom line.
Progent’s nationwide roster of network infrastructure engineers, PC integration and troubleshooting specialists, IT administrators, and cybersecurity professionals have acted as seamless supplements to the support groups of some of the world’s biggest IT service businesses. Progent’s breadth and depth of technical knowledge allows you to add to the scope of your IT support practice, and Progent’s close integration with your support team helps you promote and preserve your branding.
Progent is a network consulting company with 20 years of experience delivering online expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network experts of any independent IT services firm in the world. Progent has provided online IT support and consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)
Using Progent's Services With Your Branding
Progent's reseller program for network service providers features seamless resale to your clients of world-class IT services. Progent invoices you exclusively and works under your direction to provide your customers consulting and support services under your brand. Also, Progent offers an affordable Off-hours Support Program for clients who require 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing is the enabling technology behind an effective IT Call Center. But modern ticketing platforms are not just expensive to acquire and staff, but challenging to configure and manage. Small or niche IT service providers do not have the required resources. Progent's Help Desk and ticketing solution gives IT support organizations an affordable way to retain their company branding while providing their clients responsive desktop support built around an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing program for IT service companies leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution allow your IT service firm to expand your physical and virtual support volume, the range of technical issues your company can take on, the number of {geographies you can service, and your overall availability.
Important features of Progent's Call Center and ticketing program for IT support firms include:
- Progent's remote desktop support team provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard business hours.
- Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is offered at extra cost.
- Optional onsite service in major metros is available across the US at additional cost.
- You retain full control of your customers and invoicing.
- Your customers enter requests using your own branded web portal, an 800 phone number, or by sending an email to your dedicated mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified online until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Providers
Progent's consulting expertise for network service providers allows you to act as a sole point of contact for virtually all technical guidance and troubleshooting your clients may require. You can grow your team and strategic in-house competencies steadily without having to turn down opportunities due to a gap in expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent acts as a transparent supplement to your internal IT service team, under your direction, and invoices your firm rather than your client.
- By-the-Minute Billing: Progent charges by the minute to minimize expenses.
- Detailed Service Documentation: Progent utilizes an advanced documentation platform to ensure that all services performed are thoroughly documented. This enables your IT support organization to transfer account responsibilities to internal consultants once you have sufficient staff and appropriate skill sets.
- Safely Expand Your IT Support Business: You can quickly and affordably accept more jobs beyond your main areas of excellence and open new territories without the risks involved with increasing your full-time staff too quickly.
- Re-enforce Your Name: You can solidify your positioning as a comprehensive IT service provider by offering more solutions to more customers under your own company name.
- Flesh Out Your Services Catalog: Progent offers world-class expertise in a wide range of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support operations.
- Rapid Problem Escalation: With a large roster of senior technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
- Keep Your Customers Satisfied: Happy customers stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help from other support firms.
- Online Technical Support Professionals: For 20 years, Progent has delivered online network support from Help Desk support to advanced consulting. Efficient remote service saves money and produces quick solutions.
- Advanced Certifications: Progent’s engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants have earned top certifications including ISSAP, CISM, and CRISC. Learn more about Progent's technology certifications.
Progent's Practice Areas for San Antonio, Texas Businesses
Progent's veteran team of certified engineers offers San Antonio, Texas organizations a wide array of remote consulting and debugging expertise. Practice areas offered under Progent's reseller program for network service firms include:
- Exchange 2019 Consulting
- Microsoft Exchange 2016 Migration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure Active Directory Integration
- Office/Microsoft 365 Configuration
- Dynamics GP (Great Plains) Consulting
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Online IT Troubleshooting
- Work from Home Integration
- Cisco Network
- Juniper Networks Infrastructure
- Cisco Routers Expertise
- Cybersecurity Monitoring
- Business Continuity Planning
- Penetration Testing
- Firewall Setup
- Help Desk Call Center Services
- Desktop Tech Support
- Colo Data Center Support
- Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Development
- Virtual Server Automation
- Hyper-V Integration
- VMware vSphere and vCenter Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- BYOD Management
- Apple iPhone Integration
- Google Android Phone Management
- Ransomware Defense
- Backup/Recovery Expertise
- Cisco IP Voice Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi AP Configuration
- Wi-Fi Site Assessments
Find Out More About Progent's Consulting Program for Network Service Providers in San Antonio, Texas To learn more information about Progent's consulting program for network service firms in San Antonio, Texas, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Cisco Experts Computer Consultants 7900 Series IP Phone
CCIE Expert Certified Technology Consulting Services Video Conferencing
Progent's Cisco IP phone and video IP phone consultants can assist your business to integrate, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from legacy VoIP devices to the newest media phones. Progent's IP telephony experts can also assist you to integrate your IP phones with Cisco Unified Communications Manager, formerly branded CallManager, or with Unified Communications Manager Express (CME) to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Unified CM applications such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent's consultants can deliver support with any facet of Cisco VoIP Phone integration including designing dial plans, configuring SIP gateways, installing Cisco ISR routers with CUBE VoIP networking capability, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony systems for high availability.
Microsoft Office XP On-Call Services
Microsoft Windows Providers
Progent’s IT outsourcing services provide economical network support for small businesses. Whether it includes designing system architecture, creating an in-house Help Desk or using an outside one, rolling out an updated email system, monitoring your system, or building a web-based business solution, outsourcing your IT engineering services can reduce costs and minimize risks, permitting IT service budgets to increase in a more linear and manageable fashion than is feasible by assembling a bulky, knowledgeable internal IT staff. Progent’s Outsourcing White Paper and flyers explain how Progent can enable you to build a secure and highly available system architecture for your critical applications based on Windows including Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Redhat Linux Remote Consulting
Linux Support and Help
If you are developing Linux-based software on a network that has MS Windows-based processors, desktops, and office applications, Progent can provide full-service IT outsourcing that allows you to focus on your field of high-value know-how while avoiding the constant hassle of maintaining your company information system. Through the use of smart server monitoring and by delivering remote and in-person support when your business needs it, Progent offers an affordable alternative for maintaining an information network that provides excellent dependability, protection, and performance. Progent's Linux developer assistance offerings include comprehensive it outsourcing, virtual server infrastructure, online and on-premises support and repair, proactive network monitoring, and Help Desk support.
Postini Small Business Subscription
Antispam Consultant
E-Mail Guard by Postini provides constantly upgraded spam and virus filtering, content filtering, and protection from email-based directory harvesting and denial of service attacks. Progent is a Postini partner and service specialist. If your business is too small to purchase for a standard Postini license, you can still have the use of Postini’s Perimeter Management technology through Progent’s E-Mail Guard anti-spam and virus defense service program. Progent’s expert e-mail security professionals can help you create an email protection plan that includes antispam and virus protection products and policies.
Wireless Integration Case Studies
Wireless Example Application
Progent provided a wireless integration environment that enabled a school to improve efficiency and avoid the recurring costs of a dedicated link. Progent recommended a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is designed for interfacing remote sites as far as 2.5 miles apart and can extend to even greater distances. This wireless solution offered better performance and dependability than recourse to amplifying the 802.11b network, and since it utilizes the 5.8Ghz band it offered protection against local interference.
Juniper Junos Network and Security Manager Technology Consulting Services
24/7 Cybersecurity Firm Juniper Junos CLI
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Outsourcing Aironet 802.11ac AP
CCIE Expert Certified Aironet Outsourcing
Progent's Cisco CCIE-certified Wi-Fi infrastructure consultants offer remote or onsite configuration and debugging services to help you to plan, implement, update, tune, administer and troubleshoot Aironet Wi-Fi AP environments of any size or topology. Progent's Cisco Wi-Fi controller experts can also help you to combine your wireless ecosystem with your wired network infrastructure and cloud-hosted resources to build a seamless enterprise connectivity foundation that is easy to administer and expand. Progent also offers affordable Wi-Fi site surveys to assist you to decide the most efficient selection, location and setup of Aironet wireless APs to work with your unique office design, building structure, and expected network traffic.
Integration Services Dynamics NAV
Microsoft Dynamics 365 Business Central Information Technology Consulting
Microsoft Dynamics Business Central (previously, formerly} called Dynamics NAV and Navision) provides SMBs a single platform for financial management, inventory control, operations, capacity planning, procurement, sales and marketing, supply chain, and advanced reporting. Progent's Dynamics Business Central/NAV experts can help you to manage your legacy Dynamics NAV system or migrate smoothly to a cloud-hosted, local, or hybrid deployment model.
SQL 2008 Reporting Services Programming Company
MCSE Expert Certified SQL Server 2008 Upgrade Help
Microsoft SQL Server 2005 offers indispensable, familiar tools to IT professionals as well as to information workers, lessening the difficulty of designing, integrating, administering, and using company data and analytical programs in environments ranging from mobile devices to enterprise information systems. The complexity and integration demands of Microsoft SQL Server 2005 require an IT consulting firm with hands-on expertise and broad knowledge in designing and deploying data-driven, end-to-end business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft integration, ensures you success in designing, configuring and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
Online Support Mac unified messaging
Exchange and Apple Mac Troubleshooting
Exchange Servers and Macintosh computers can co-exist efficiently. Progent's Mac and Microsoft certified consultants can show you how to set up Microsoft Entourage and Exchange so your Apple Macintosh users are able to collaborate with teammates who run Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac software can collaborate, allowing Mac users to get and send email, examine the Exchange global address list, copy addresses, sync up appointments, and invite people to conferences with your Microsoft Exchange account. Progent will verify that your Microsoft Server is appropriately configured and that WebDAV and Outlook Web Access are enabled. Progent also can provide customized onsite Entourage education.
ProSight Server and Endpoint Management Professional
Services Server Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of critical devices that drive your IT network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your business.
Remote Technical Support Small Business Wireless Access Point
Small Business 100 AP Network Engineer
Cisco's Small Business series of APs are Linux-based units engineered as value-priced Wi-Fi APs for small offices. Progent's Cisco CCIE-certified wireless infrastructure experts offer online or onsite integration and troubleshooting services to assist your organization to plan, configure, update, optimize, manage and troubleshoot Cisco Small Business Wi-Fi AP deployments of any scale or topology.
Immediate Specialist CISM Security Management
CISM Certified Cybersecurity Consultant
Progent can provide the expertise of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization describes the basic competencies and worldwide standards of skill that IT security managers are required to master. CISM provides business management the assurance that those who have qualified for their CISM certification possess the background and knowledge to provide efficient security administration and support services.
IT Outsourcing Model White Papers
IT Outsourcing Examples Whitepapers
Progent’s IT outsourcing services provide affordable network support for mid-size corporations. Whether it involves designing network architecture, setting up an internal Help Desk or using an outside one, rolling out a new e-mail platform, monitoring your network, or creating a web-based business application, outsourcing your network engineering services can reduce expenses and eliminate uncertainties, allowing network service expenses to increase in a more moderate and manageable manner than is feasible by assembling a bulky, knowledgeable in-house IT organization. Progent’s Outsourcing White Paper and flyers show how Progent can enable you to build a protected and robust network foundation for your critical Windows-based applications such as Windows Server 2008, Microsoft Exchange Server, and SQL Server.
Professionals Solaris
Network Consultants Sun Solaris
Progent's Sun Solaris platform support services offer small businesses and software developers assistance with administering and supporting Sun Solaris environments that operate with Microsoft-powered networks. Progent can give your organization contact with Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This broad range of experience offers you a convenient single source to help you build and maintain a protected and robust cross-platform network and communications environment that supports Sun Solaris and Microsoft interoperability by integrating Windows with major variants of UNIX such as Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux variations including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Windows Server 2016 Storage Spaces Direct Consulting Services
Windows Server 2016 Cluster Operating System Rolling Upgrade Consultants
Progent's certified information technology experts can provide Windows Server 2016 integration consulting to help businesses of all sizes to design and implement an efficient move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model. Progent can help your company to assess the business benefits of Windows Server 2016 for your environment and can help you with any facet of planning, configuring, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many new high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
Wireless Site Survey IT Consultants
Wi-Fi RF Spectrum Analysis for Wi-Fi Information Technology Consulting
Progent's wireless site survey services help you to plan, install and troubleshoot a Wi-Fi LAN customized for your facilities, offering you a wireless solution that has the reception, performance, density, security, and hand-off ability your company requires.
Windows, UNIX, Solaris Online Support
Consultant Services Windows and UNIX
Progent can assist you to plan and execute a smooth migration from a UNIX-powered IT environment to a network based on Microsoft Windows and capable of supporting Microsoft's popular office productivity suites, business applications, and software development platforms. Progent's UNIX, Windows and Cisco consultants and application specialists can assist you to preserve your information and minimize business discontinuity by designing an efficient transition strategy that protects your current assets in UNIX software and technology. UNIX-to-Windows migration consulting services available from Progent include analysis of current environment, transition strategy and validation, MS Exchange migration services, information and application transition, and processor and mass storage transition and consolidation.
Mid-size Office Network Consulting Organization
Mid-sized Company Manager
Progent offers IT services for mid-size companies who have 100 to 250 system users. The mid-size business or work group has typically been an underserved segment of the market for IT support services. The overhead and support access practices of major third-party service organizations make them excessively costly for the ordinary mid-size company or small medium business (SMB), which usually has a minimal information technology budget with which to maintain an IT system whose advanced technology and capability are often comparable to the networks of much larger companies. Progent's service delivery model, which takes full advantage of remote service, virtual network technology and proactive server monitoring, significantly reduces the network maintenance costs of a small-medium business while offering the mid-size organization with big-company support from professional, world-class consultants with background in a broad range of small business network solutions. If your medium size company or small business is searching for levels of network help needed for a medium size organization without paying big-company costs, you need Progent.
MRTG Support Services
Immediate MRTG Consulting Services
Nagios and MRTG are powerful, license-free monitoring tools that run on the Linux OS and can be used to monitor UNIX environments, Windows networks, or multi-platform systems in which the Linux OS and MS Windows coexist. Nagios allows network support engineers to track network services such as SMTP, HTTP, FTP, and PING. Multi Router Traffic Grapher permits you to graph the traffic in and out of SNMP network devices including servers, routers, and switches. Progent's network monitoring consultants can assist you to utilize both these utilities to tune and repair your computer network.
Computer Consulting UNIX with Windows
Top Microsoft Experts Windows and UNIX Engineer
If your company computer system combines UNIX, Linux or Solaris technology with Windows, Progent can help you to incorporate your servers into a unified network that allows all your OS platforms to run side by side for simple administration, seamless information exchange, high availability, enhanced performance, and tight protection. Progent's UNIX and Microsoft Windows integration support services include network architecture configuration and support, consulting for Windows services for UNIX, online server monitoring and administration, remote network help and repair, on-site technical support, and Helpdesk services.
Microsoft SMS On-site Support
IT Consultant SMS Server Migration
Systems Management Server 2003 provides extra capability for change and configuration management of Windows-powered networks through SMS Feature Packs. Feature Packs lower the net operational expense of managing and configuring software products by making it simpler to install system images, manage mobile computers, and operate management utilities. In addition to advising you about ways to cut management expenses by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can help you prepare and implement IT tasks that cover processes that Feature Packs are intended to make more efficient. Progent's adoption and upgrade services can minimize spending and eliminate business disruption as you move to new operating systems and applications. Progent's wireless consulting experts can help you develop efficient processes and policies to manage handheld computers and smart portable communication devices so your mobile workforce stays efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you develop a security plan that incorporates policies, processes and IT products to keep your IT network safe.
Biggest Network Security Audit Juniper Junos Configuration
Juniper Junos os Security Firms
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Support and Integration Meraki MS 400 Series Switch
Meraki Switch and Access Point Computer Engineer
Cisco's Meraki family of access and distribution switches are intended for environments ranging from branch offices to campuses. Progent's Cisco-certified consultants can provide cost-effective online consulting to assist you to plan and implement a productive network solution based on Meraki switches, simplify network monitoring and administration with Meraki's cloud-based management architecture, set up policies to maintain compliance, develop and validate a disaster preparedness plan, and resolve issues related to any facet of your Meraki deployment. Progent can also help your company to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless access points to create a unified networking solution.
