Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in San Antonio
ProgentProgentís consulting support for network service organizations in San Antonio Texas allows your company to offer your customers Progent's consulting expertise and Help Desk Call Center support with your company's brand as a transparent supplement to your regular IT services group. This can put you on the fast track to add to your client base, flesh out your service catalog, satisfy your clients, and increase your bottom line.

Progentís nationwide roster of network infrastructure engineers, PC integration and troubleshooting specialists, IT administrators, and cybersecurity professionals have acted as seamless supplements to the support groups of some of the worldís biggest IT service businesses. Progentís breadth and depth of technical knowledge allows you to add to the scope of your IT support practice, and Progentís close integration with your support team helps you promote and preserve your branding.

Progent is a network consulting company with 20 years of experience delivering online expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network experts of any independent IT services firm in the world. Progent has provided online IT support and consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)

Using Progent's Services With Your Branding
Progent's reseller program for network service providers features seamless resale to your clients of world-class IT services. Progent invoices you exclusively and works under your direction to provide your customers consulting and support services under your brand. Also, Progent offers an affordable Off-hours Support Program for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing is the enabling technology behind an effective IT Call Center. But modern ticketing platforms are not just expensive to acquire and staff, but challenging to configure and manage. Small or niche IT service providers do not have the required resources. Progent's Help Desk and ticketing solution gives IT support organizations an affordable way to retain their company branding while providing their clients responsive desktop support built around an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing program for IT service companies leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution allow your IT service firm to expand your physical and virtual support volume, the range of technical issues your company can take on, the number of {geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT support firms include:

  • Progent's remote desktop support team provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in major metros is available across the US at additional cost.
  • You retain full control of your customers and invoicing.
  • Your customers enter requests using your own branded web portal, an 800 phone number, or by sending an email to your dedicated mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details about Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for network service providers allows you to act as a sole point of contact for virtually all technical guidance and troubleshooting your clients may require. You can grow your team and strategic in-house competencies steadily without having to turn down opportunities due to a gap in expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your internal IT service team, under your direction, and invoices your firm rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Detailed Service Documentation: Progent utilizes an advanced documentation platform to ensure that all services performed are thoroughly documented. This enables your IT support organization to transfer account responsibilities to internal consultants once you have sufficient staff and appropriate skill sets.
Top advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Business: You can quickly and affordably accept more jobs beyond your main areas of excellence and open new territories without the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Name: You can solidify your positioning as a comprehensive IT service provider by offering more solutions to more customers under your own company name.
  • Flesh Out Your Services Catalog: Progent offers world-class expertise in a wide range of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support operations.
  • Rapid Problem Escalation: With a large roster of senior technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Keep Your Customers Satisfied: Happy customers stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help from other support firms.
  • Online Technical Support Professionals: For 20 years, Progent has delivered online network support from Help Desk support to advanced consulting. Efficient remote service saves money and produces quick solutions.
  • Advanced Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants have earned top certifications including ISSAP, CISM, and CRISC. Learn more about Progent's technology certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for San Antonio, Texas Businesses
Progent's veteran team of certified engineers offers San Antonio, Texas organizations a wide array of remote consulting and debugging expertise. Practice areas offered under Progent's reseller program for network service firms include:

Find Out More About Progent's Consulting Program for Network Service Providers in San Antonio, Texas
To learn more information about Progent's consulting program for network service firms in San Antonio, Texas, call 1-800-993-9400 or visit Contact Progent.