San Antonio Consulting Experts for Computer Support Firms
Seamless Short-Term Support Team Expansion
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in San Antonio
Progent’s consulting support for IT service organizations in San Antonio Texas enables you to offer your clients Progent's consulting and Help Desk Call Center support under your own branding as a seamless extension of your regular IT services group. These services can ease the way for you to add to your revenue, close gaps in your service catalog, satisfy your customers, and improve your bottom line.
Progent's roster of network experts, PC support technicians, IT administrators, and cybersecurity professionals have worked as seamless adjuncts to the support staffs of some of the world’s biggest IT support businesses. Progent’s range of technical knowledge allows you to broaden the scope of your IT service practice, and Progent’s transparency lets you strengthen and protect your branding.
Progent is an IT support company with two decades of background delivering online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network experts of any independent IT services firm in the world. Progent has provided remote IT support and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)
Reselling Progent's Support Services Under Your Own Brand
Progent's reseller program for network service organizations features seamless resale to your customers of professional services. Progent invoices your firm directly and works under your instructions to deliver your clients support services under your brand. In addition, Progent offers an affordable Off-hours Support Program for clients who need 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is the heart of an effective IT Call Center. But modern ticketing systems are not only costly to license and staff, but a hassle to set up and maintain. Small or niche IT service companies do not have the required financial or human resources. Progent's Help Desk and ticketing program gives IT service organizations a practical way to keep their own branding while providing their customers world-class desktop support services backed by an advanced ticketing system and reinforced by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop support team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your existing ticketing system. The standard and optional features available with Progent's Call Center and ticketing solution allow you to increase your support workload, the diversity of technical issues your firm can handle, the locations you can service, and your overall availability.
Important features of Progent's Help Desk and ticketing solution for IT support organizations include:
- Progent's remote desktop support group provides Level 1 end user support with 1-hour SLA to begin work during standard work hours.
- Standard support times are from 5am to 7pm PST, five days per week.
- Extended support is available at additional cost.
- Optional onsite service in major metro areas is available across the country at extra cost.
- You retain full control of your customers and billing.
- Your clients submit service requests by means of your custom branded web portal, an 800 phone number, or by directing a request to your specified mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified remotely until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service organizations allows your support team to act as a single source for practically all technical expertise your customers may need. You can grow your staff and core IT skills steadily without having to say no to opportunities owing to a gap in in-house expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent works as a seamless extension of your in-house IT service team, responding to your coordination, and bills you instead of your customer.
- By-the-Minute Billing: Progent charges by the minute to reign in expenses.
- Detailed Service Documentation: Progent uses an enterprise-class service documentation system to make sure all IT services delivered are fully described. This allows you to shift account assignments to internal consultants once you have enough staff and appropriate technical skills.
- Safely Expand Your Service Business: You can easily and efficiently accept more opportunities outside your core fields of excellence and open additional geographies without the risks associated with expanding your head count too quickly.
- Strengthen Your Brand: You can solidify your mind share as a comprehensive IT support provider by delivering more solutions to more clients under your own brand.
- Add to Your Services Portfolio: Progent can provide top-tier expertise in a wide array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support operations.
- Fast Escalation: Thanks to a sizable roster of high-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
- Keep Your Customers Happy: Satisfied customers are loyal. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek expertise from your competitors.
- Online Support Professionals: For two decades, Progent has provided remote network support ranging from Call Center support to advanced consulting. Efficient online support saves money while delivering fast results.
- Major Industry Certifications: Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for San Antonio, Texas Organizations
Progent's veteran team of certified consultants and technical experts can deliver San Antonio, Texas companies a broad range of remote technical guidance and debugging services. Practice areas covered under Progent's reseller program for IT service providers include:
- Exchange Server 2019 Consulting
- Exchange 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Migration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Consulting
- Active Directory Integration
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Consulting
- Azure, Amazon AWS, Google Cloud
- Online Network Support
- Work from Home Integration
- Cisco Infrastructure
- Juniper Technology
- Cisco Routers Integration
- Security and Compliance Expertise
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Services
- Desktop Tech Support
- Data Center Support
- System Center Operations Manager Monitoring
- Configuration Manager Expertise
- Microsoft Access Programming
- Virtualization Management
- Windows Hyper-V Configuration
- VMware vSphere Integration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Expertise
- Smartphone Management
- Apple iPhone Integration
- Google Android Phone Support
- Ransomware Defense
- Backup/Recovery Expertise
- Cisco VoIP Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi AP Configuration
- WiFi Site Surveys
Learn More Details About Progent's Consulting Support for Network Service Firms in San Antonio, Texas For additional information about Progent's consulting program for IT service firms in San Antonio, Texas, call 1-800-993-9400 or visit Contact Progent.
An index of content::
CCIE Expert Certified 802.11ac Wireless Professional
24x7x365 Wi-Fi IP phone integration Specialists
Progent's Cisco-certified wireless integration consultants can assist you to configure, manage, and troubleshoot Cisco Wi-Fi products such as Aironet and Meraki 802.11ac wireless access points as well as Cisco's Wireless Network Controllers.
24-Hour CRISC Certified Risk and Information Systems Control Consulting
Engineer CRISC Certified Risk and Information Systems Control Systems Engineer
Progent offers the guidance of a CRISC-certified risk management expert to assist you to design and implement an enterprise risk management (ERM) solution following leading practices promoted by CRISC and crafted to align with your organization's risk appetite, business goals, and budgetary guidelines.
Support Outsourcing Barracuda Backup Inline Deduplication
Barracuda Backup Appliance Consultants
Barracuda Backup is an affordable, subscription-based backup/restore service for small and medium-size organizations. A Barracuda Backup deployment can incorporate a custom-designed physical storage device built by Barracuda or a software-based appliance with comparable functionality but which utilizes your own storage hardware. Barracuda Backup protects critical business data produced on-premises, at one or multiple remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts offer a broad range of consulting support services to help your business to design, integrate, operate and repair a backup and disaster recovery solution built on Barracuda technology.
SQL Server Analysis Services Information Technology Consulting
SQL Server 2012 AlwaysOn Technology Consulting Services
Progent can provide the expertise of Microsoft-certified engineers and seasoned database application programmers, database administrators, project management experts, network infrastructure engineers, business continuity specialists, and security professionals to help your business to assess the likely advantages of Microsoft SQL Server 2012 for your business, install pilot environments at your site or at Progent's test lab, plan and carry out a smooth migration to SQL Server 2012 from previous releases of SQL Server or from other RDBMS solutions, and configure a cost-effective and secure network infrastructure that lets you realize the full business benefit of SQL Server 2012.
Specialist SharePoint application development
web application development Consultant Services
If you need assistance writing, improving, or repairing applications for Windows, any version of Linux, or the Web, Progent’s team of program developers, database designers, and software project managers can help make sure you get the project done on schedule and within budget. Progent's seasoned software developers offer affordable and efficient remote consulting for projects as simple as writing Vidual Basic scripts for Excel or as challenging as developing mission-critical RDBMS applications built on SQL Server or Oracle.
Live Online Windows 10 Instruction
Open Now Education Live Online Windows 10
Progent's virtual classroom webinars offer small businesses the affordability, convenience, and flexibility of virtual seminars and the effective pedagogic methods of expert teachers who employ the latest collaboration software to reproduce live, participatory classrooms. Progent can provide remote training for key desktop applications including components of Microsoft Office suite such as Microsoft Office Excel, Word, PowerPoint, and Project: Microsoft Dynamics accounting and management solutions including Microsoft Dynamics GP; as well as other top desktop applications such as Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Network Design and Configuration Windows 8.1 Remote Desktop
Windows 8.1 Work Folders Integration Support
Windows 8.1 is engineered to run on computers ranging from smart phones and slates to engineering workstations. An abundance of innovative features, such as touch screen interface and signature live tiles GUI, provide a broad range of benefits for organizations who know how to exploit them. Progent's Windows consultants can help bring your business up the learning curve with Windows 8.1 and make sure you derive maximum business advantage from the operating system's various new and enhanced technologies.
24x7x365 Small Business IT Outsourcing Whitepapers
Advantages of IT Outsourcing White Paper
Progent’s IT outsourcing packages offer economical network consulting for medium-size corporations. Whether it includes designing system infrastructure, setting up an in-house Help Desk or using an outside one, deploying a new email platform, monitoring your network, or creating a web-based eCommerce solution, outsourcing your network engineering services can reduce costs and eliminate risks, allowing network support budgets to increase in a more linear and controlled fashion than is possible by assembling a large, knowledgeable internal network support organization. Progent’s Outsourcing White Paper and flyers explain how Progent can help you build a secure and highly available network foundation for your vital Windows-based applications such as Windows 2008, Microsoft Exchange Server, and SQL Server.
Microsoft Certified Partner Dynamics GP 2015 R2 Troubleshooting Specialist
Dynamics GP 2015 Excel Reports Integration
Dynamics GP 2015 R2 (formerly Great Plains) introduces a new architecture that enhances cloud integration, supports popular handheld devices, permits single login with Azure Active Directory, and strengthens security and compliance. Microsoft Dynamics 2015 R2 also streamlines reporting, includes new Workflows, expands the Web Client, and delivers more than 100 improvements to its library of applications. Progent's Microsoft-certified and Cisco-certified consultants offer the broad technical skills and experience to resolve the critical technical and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can help you to perform an efficient migration that will optimize the return on your investment in this powerful platform.
System Center 2016 Hybrid Cloud Integration Support and Integration
Onsite Technical Support System Center 2016 and Windows 10 Integration
Progent has over a decade of experience configuring, maintaining and troubleshooting the key platforms that make up System Center and can help you to design, deploy, maintain, and fix your Microsoft System Center ecosystem to optimize the uptime and performance of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and local and Cloud-connected datacenters. Progent can help you to upgrade to the latest edition of System Center from an older one or from another IT management solution to deliver the advantages of enterprise-class provisioning, centralized management, security, plus infrastructure and critical application availability and performance monitoring.
Online Support Remote Monitoring and Reporting
Microsoft Operations Manager Online Support
Remote 24x7 monitoring, proactive alerts, and periodic reports are vital to maintaining the proper operation of your IT system and eliminating preventable and costly disruptions. Remote Monitoring and Management (RMM) technology has advanced to the point that businesses of any size can get a degree of network stability that was once reserved for large enterprises. Progent offers several Remote Monitoring and Management (RMM) solutions delivered as economical services created to assist your company to identify and fix a most network issues before they get big enough to disrupt your business.
Technical Support Services Wireless Internet
Network Consultant WiFi Security
Progent’s Wireless Consulting Services offer a fast, affordable way for businesses of any size to integrate, manage and repair advanced wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you design and deploy hardware such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile messaging and online applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Windows 2000 Server On-site Support
Windows 2000 Server Network Consulting
Progent's certified Microsoft Windows 2000 consultants can show you how to optimize the functionality of your existing Windows 2K Servers and can simplify network management, offer technical support and troubleshooting, and strengthen security. Progent can also help you design, justify, and execute a strategy to upgrade from Microsoft Windows Server 2K to Windows 2003 Server. Progent is experienced in designing pilot installations to reduce the technical risk associated with moving to Windows Server 2003 by identifying possible hardware and software compatibility problems.
Private Cloud Integration Engineers
Largest Private Cloud Hosting Engineer
Progent's Private Cloud Hosting and Management outsourcing offers complete hosting of a small company's servers in an environment that gives the highest degree of availability and scalability and is also simple to transfer to another host. Progent's Private Cloud Hosting and Management options are based on mature virtualization techniques that enable small companies with multi- platform IT systems to save significantly on the costs of capital investments, infrastructure maintenance, and IT management while benefiting from enterprise-class reliability and an unmatched degree of vendor flexibility.
Wireless Access Point Consultant
Cisco Meraki wireless Support and Setup
Progent’s Wireless Consulting Services provide a convenient, affordable way for businesses of any size to deploy, manage and repair cutting edge wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you design and install hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless messaging and online applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Best Amazon MWS programming Designer
Amazon Marketplace Web Service programming Coder
Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales functions including listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's vast online ecosystem and automating their sales processes, merchants can expand their market, reduce their cost of sales, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring so you can cut development time and costs and speed up your return on investment.
Windows 2003 Cluster Server Support
High-Availability Clustered Servers Support
Progent offers Windows Cluster Server expertise to help your business implement non-stop server clusters that can deliver 24x7 operation. Windows cluster servers for high-availability networks include Windows Cluster Server, SQL Cluster Server, and Exchange Cluster Server. By showing you how too plan non-stop server clustering solutions based on Microsoft Windows Server Cluster 2003, Progent’s Premier Windows experts make sure that your zero-downtime server clusters are set up to optimize the competitive value of your information network.
24 Hour Windows 8.1 Upgrade Technology Professional
24/7 Windows 8.1 BitLocker Network Consulting Firm
Windows 8.1 is engineered to power computers from smart phones and slates to engineering workstations. A wealth of new and improved features, including its touchscreen support and signature live tiles GUI, provide a broad selection of advantages for organizations who know how to put them to work. Progent's Microsoft-certified consultants can help bring your business up to speed with Windows 8.1 and make sure you gain significant business value from the product's various technical enhancements.
Cisco VoIP phones Computer Consultants
Cisco VoIP Phones and Contact Center Configuration
Progent's Cisco CCIE-certified network infrastructure experts offer advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.
System Center DPM 2016 Computer Engineer
Data Protection Manager 2016 Backup and Restore Support and Help
System Center 2016 Data Protection Manager offers near-continuous backup and easy recovery functions for Microsoft-based networks. Data Protection Manager 2016 delivers application-sensitive protection for critical workloads such as Microsoft SQL, Exchange Server and SharePoint Server, protects Windows and Linux virtual machines, supports VMs hosted by Windows Hyper-V and VMware, and can use Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified consultants can assist businesses of any size to design, implement, administer, and repair an enterprise-wide backup/restore solution built around SCDPM 2016. Progent can help you to upgrade from an older release of Data Protection Manager or from a legacy system, and Progent can optimize your DPM 2016 environment for on premises, hosted, cloud-based or hybrid deployment models. Progent can provide remote or onsite support and can provide as-needed expertise to help you through challenging issues or deliver comprehensive project management or co-management support to make sure you finish your Data Protection Manager 2016 initiative on time and on budget.
Office 365 Small Business IT Consultants
Remote Technical Support Word 2016
Progent's certified Office and Office 365 experts can assist companies of any size to incorporate Microsoft Office desktop and Microsoft Office 365 apps such as Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Visio and Publisher into a seamless productivity solution that offers quick ROI and promotes improved business outcomes. Progent can assist you to interface Microsoft Office or Office 365 apps with one another and with additional key Microsoft platforms such as SharePoint Server, Exchange Server and Microsoft SQL Server deployed locally or hosted in the cloud. Progent's consultants can also help you to resolve compatibility problems with different releases of Office and offers customized online instruction to individuals or teams.
Microsoft Azure hybrid cloud integration Engineers
Remote Enterprise hybrid cloud solutions Specialists
Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine on-premises resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Microsoft Azure hybrid cloud design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has 20 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Disaster Recovery Test Lab Consultancy
application Testing Lab Professional
The Progent Test and Training Lab located at the QTS (formerly Herakles) Data Center can be used for testing mission-critical applications, developing efficient migration methodologies, evaluating and tuning performance, designing or verifying business continuity strategies, mitigating compatibility problems, and establishing training systems for the latest products and technologies. For Progent clients who lack adequate in-house resources to assemble proper pilot systems, Progent's Test and Training Lab cuts capital outlay and technical risk and helps keep critical network initiatives on schedule.
Solaris Engineer
Support and Help Solaris
Progent's Sun Solaris family support experts offer small and mid-size businesses and developers help with administering and supporting Solaris environments that run with Microsoft-powered networks. Progent can give your organization access to Solaris experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This wide range of expertise offers you an easy single source to show you how to create and maintain a secure and reliable mixed-platform network and communications solution that allows Solaris and Microsoft coexistence by combining Windows with popular variants of UNIX such as Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or major Linux platforms including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.
Cisco Mobility Express Computer Engineer
Biggest Aironet Ruggedized APs IT Consultant
Progent's Cisco certified Wi-Fi consultants offer economical online and on-premises support for legacy and modern 802.11ac Aironet wireless APs and Progent can assist you to design and manage Wi-Fi solutions that incorporate indoor and outdoor/ruggedized Aironet access points.
Technology Consulting ASA Firewalls
Top Rated Computer Consulting Firepower Services
Progent's Cisco-certified CCIE network experts can assist your company to manage your existing PIX 500 or Cisco ASA 5500 security appliances or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, deploy, tune, administer and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services
Network Management Consulting Hourly Price
Consulting Hourly Rate Network Security Consulting
Progent's pricing model is to charge for phone support and in-person visits per minute. Consequently, you are billed only for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for services delivered during regular working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you will not be forced to allow less critical problems to stay unaddressed.
Office 365 and Android Technical Support
Office 365 migration PowerShell Support and Setup
Microsoft supports transparent hybrid networks that integrate Office 365 and local Exchange deployments. This allows you to have some Exchange mailboxes hosted on your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can help you with any phase of planning, integrating and debugging your hybrid Exchange network. Progent's Exchange specialists can deliver as-needed expertise to help you through challenging technical bottlenecks and also offer comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange initiative is successfully completed on time and on budget.
24 Hour SQL 2008 Reporting Services Reports
Upgrade SQL Server 2008
SQL Server 2000 is a complete, Web-enabled database and data analysis package that enables the fast creation of a new generation of high-end applications that can provide your business a critical competitive edge. SQL Server features built-in support for XML and the capability to communicate across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft integration, assures you success in planning, installing and supporting Microsoft SQL Server applications that are well integrated with other applications powered Microsoft's .NET platform.
Programming Firm MySQL RDBMS
Consult MySQL and Windows
Progent can provide affordable online access to an Oracle MySQL DBA or application programmer and can assist businesses of any size to integrate and support MySQL in a reliable network infrastructure that provides advanced speed, expandability, and protection. Progent also has proven skill helping businesses migrate databases from an Oracle environment to MySQL.
Technical Support Services Unified Mobility Connect
Unified Contact center Network Consulting
Cisco Unified Communications Manager (Unified CM), originally known as CallManager, functions as the center of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Cisco Unified CM Express provide a borderless IP-PBX by integrating with apps like Unified Communications Manager IM and Presence Service, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent's Cisco-certified network consultants can deliver efficient and affordable online and on-premises support to assist organizations of all sizes to build and maintain CUCM deployments by providing Unified Communications Manager configuration and troubleshooting consulting services that deliver maximum business value. Progent can assist with any facet of CUCM setup and debugging in areas that include integrating Cisco VoIP phones and desktop Video phones, reviewing dial plans, configuring SIP trunking and PSTN calling, installing ISR G2 routers with CUBE VoIP networking support, designing Cisco UCS server failover systems for high availability, capacity planning, and integration with Exchange Server.
Meraki 802.11ac Access Point IT Consulting
Meraki Traffic Shaping Professional
Progent's Cisco-Meraki Wi-Fi access point consultants can assist you to plan, configure, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments ranging from a branch office to a campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco appliances for streamlined management.
Supplemental Support Desk Remote Consulting
Supplemental Call Center Remote Support
Progent's Microsoft authorized Consultants provide three ways to help mid-size and large businesses create a cost-effective and successful in-house Computer Support Helpdesk. Progent's consulting services include ROI evaluation, process analysis and enhancement, management reporting, education of internal personnel, and documentation of procedures. Progent's Software Evaluation and Integration Support Services help organizations analyze the numerous top level Help Desk application programs on the market and decide which products might be excessively expensive, lack critical functions, or align badly with your company's business goals. Progent also provides temporary staffing for companies who want to augment their in-house Help Desk team for occasional projects or to substitute for absent or indisposed personnel.
Windows 2003 Server Technology Consulting Services
Windows Server 2003 Engineers
Progent's certified Windows Server 2003 engineers can provide network help and IT consulting services for the entire family of Microsoft .NET Servers, Windows 2003 Server, and Windows 2000 Server. Progent's Windows Server 2003 upgrade, integration, administration, and support services include system design, installation, project management, on-premises and remote network support and troubleshooting, Help Desk services, CISM-certified security consulting, turn-key outsourcing, and cost-effective co-sourcing.
