Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Firms in San Antonio
Progent's consulting support for IT service firms in San Antonio Texas allows you to provide your clients Progent's consulting expertise and Help Desk support using your company's brand as a transparent supplement to your regular IT services group. These services can ease the way for you to add to your client base, close gaps in your service catalog, satisfy your customers, and increase your profits.
Progent's nationwide roster of network engineers, desktop integration and troubleshooting specialists, network admins, and cybersecurity professionals have acted as seamless expansions to the support staffs of some of the world's biggest IT support firms. Progent's range of expertise allows you to widen the scope of your IT support practice, and Progent's transparency lets you strengthen and preserve your branding.
Progent is a network consulting company with two decades of background providing online consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any independent computer support firm in the world. Progent has provided online technical assistance and consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)
Using Progent's Services Under Your Branding
Progent's consulting program for IT service firms features transparent resale to your customers of professional services. Progent invoices you directly and works under your direction to deliver your clients consulting and support services under your branding. In addition, Progent has an affordable Off-hours Support Service for clients who require 24x7 support.
Help Desk and Ticketing Services for IT Service Firms
Ticketing is the heart of an efficient IT Call Center. But full-featured ticketing systems are not just expensive to acquire and staff, but challenging to set up and maintain. Smaller IT support firms rarely have the required budget or personnel. Progent's Call Center and ticketing solution gives IT support firms an economical way to keep their company branding while delivering their customers responsive desktop support built around an advanced ticketing platform and supplemented by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing program for IT support firms leverages Progent's investments in advanced ticketing technology, an online desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing platform. The features offered with Progent's Service Desk and ticketing solution allow your IT service firm to expand your support workload, the diversity of technical issues your company can handle, the number of geographies you can serve, and your overall availability.
Key features of Progent's Call Center and ticketing solution for IT support firms include:
Progent's Consulting for IT Service Providers
Progent's consulting for network service firms allows you to act as a sole point of contact for virtually all IT expertise your clients may require. You can grow your team and core IT skills at your own pace without having to decline opportunities owing to a gap in expertise or the absence of personnel.
Key features of Progent's Reseller Program for Network Service Firms include:
Progent's Practice Areas for San Antonio, Texas Organizations
Progent's seasoned roster of certified engineers can provide San Antonio, Texas organizations a broad range of remote technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for IT service providers include:
Learn More About Progent's Consulting Program for IT Service Providers in San Antonio, Texas For additional details about Progent's reseller support for IT service firms in San Antonio, Texas, call 1-800-993-9400 or refer to Contact Progent.