Progent's Consulting, Help Desk, and Ticketing for Network Service Firms in San Antonio
ProgentProgent’s consulting support for IT service firms in San Antonio Texas enables you to offer your clients Progent's consulting and Help Desk Call Center support with your company's brand as a transparent supplement to your regular network support group. These services can ease the way for you to grow your client base, expand your service portfolio, create happy customers, and increase your profits.

Progent's roster of network engineers, PC integration and troubleshooting technicians, IT administrators, and data security professionals have worked as transparent extensions to the IT groups of some of the country's biggest IT service businesses. Progent’s breadth and depth of technical knowledge enables you to add to the capabilities of your IT service practice, and Progent’s close integration with your support team lets you promote and preserve your branding.

Progent is an IT consulting firm with 20 years of background providing online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network engineers of any private computer services firm in the world. Progent has delivered remote technical assistance and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)

Using Progent's Services Under Your Own Brand
Progent's consulting program for network service firms features seamless resale to your customers of professional services. Progent invoices your firm exclusively and performs under your direction to provide your customers support services under your branding. In addition, Progent has a low-cost Off-hours Support Program for customers who need access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing is fundamental to an effective IT Call Center. But enterprise-grade ticketing platforms are not just expensive to license and staff, but challenging to set up and maintain. Small or niche IT service providers rarely have the required financial or human resources. Progent's Call Center and ticketing program offers IT service firms a practical way to keep their company branding while providing their customers responsive desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing solution for IT support firms leverages Progent's investments in advanced ticketing technology, an online desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing system. The features available with Progent's Help Desk and ticketing program allow your IT service firm to expand your physical and virtual support workload, the range of technical issues your firm can handle, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT support organizations include:

  • Progent's online desktop service staff delivers Level 1 end user assistance with 1-hour SLA to commence work during standard work hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is available at extra cost.
  • Optional on-premises support in larger metros is available across the US at additional cost.
  • You keep full control of your clients and invoicing.
  • Your customers submit requests through your branded Internet portal, an 800 phone number, or by directing a message to your specified email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional information about Progent's Help Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service organizations allows your support team to act as a single source for virtually all IT expertise your customers may need. You can build your team and strategic in-house competencies steadily without having to say no to opportunities owing to a lack of expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a transparent supplement to your internal support group, responding to your direction, and bills your firm rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
  • Extensive Reporting: Progent utilizes an advanced service documentation platform to ensure that all services performed are thoroughly documented. This makes it easy for you to transfer service responsibilities to in-house personnel when you have sufficient people and relevant technical skills.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Business: You can easily and efficiently accept more opportunities outside your main areas of expertise and open additional territories without the risks associated with expanding your head count too quickly.
  • Strengthen Your Name: You can improve your positioning as a full-spectrum network service firm by delivering more services to more clients using your own brand.
  • Add to Your Services Catalog: Progent offers world-class expertise in a wide range of technologies and can be a reliable reservoir of skills for growing your IT service operations.
  • Rapid Problem Escalation: With a large roster of top-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Keep Your Clients Satisfied: Satisfied clients stick. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from other support firms.
  • Online Technical Support Experts: For two decades, Progent has delivered remote IT support from Help Desk support to high-level consulting. Effective online service saves money while delivering fast results.
  • Major Industry Certifications: Progent’s engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including CISSP, CISM, and CRISC. Find out more about Progent's certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for San Antonio, Texas Companies
Progent's veteran roster of certified consultants can deliver San Antonio, Texas businesses a wide range of remote consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for network service firms include:

Learn More Details About Progent's Reseller Program for Network Service Firms in San Antonio, Texas
For more information about Progent's consulting program for network service organizations in San Antonio, Texas, call 1-800-993-9400 or visit Contact Progent.