San Antonio Consulting for Computer Support Organizations
Seamless Short-Term Support Staff Expansion
Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in San Antonio
Progent's consulting services for network service firms in San Antonio Texas enables you to provide your clients Progent's consulting expertise and Help Desk support with your company's brand as a transparent supplement to your in-house IT services group. These services can ease the way for you to grow your client base, expand your service offerings, create happy customers, and improve your profits.
Progent's nationwide team of network engineers, desktop support technicians, IT admins, and cybersecurity professionals have acted as transparent extensions to the support staffs of some of the world's biggest IT support firms. Progent's range of expertise allows you to broaden the scope of your IT service business, and Progent's transparency lets you elevate and protect your company's brand.
Progent is a network support firm with two decades of experience delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any independent computer services firm in the world. Progent has delivered online IT assistance and consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)
Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service organizations features transparent resale to your clients of professional services. Progent invoices you exclusively and works under your instructions to deliver your clients support services under your brand. In addition, Progent has a low-cost Off-hours Support Service for customers who need 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing systems are the enabling technology behind an efficient Help Desk. But full-featured ticketing platforms are not just expensive to acquire and staff, but a hassle to set up and manage. Small or niche IT service companies rarely have the required financial or human resources. Progent's Call Center and ticketing program offers IT service organizations a practical way to keep their company branding while providing their clients world-class desktop support backed by an advanced ticketing system and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing solution for IT service firms takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing system. The features offered with Progent's Help Desk and ticketing program enable your IT service firm to expand your physical and virtual support workload, the range of technical issues your business can take on, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Service Desk and ticketing solution for IT service organizations include:
- Progent's online desktop support group delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard work hours.
- Normal support times are from 5am to 7pm PST, five days per week.
- Extended hours support is available at extra cost.
- Optional on-premises support in major metros is available throughout the US at extra cost.
- You have complete control of your clients and billing.
- Your customers enter requests through your custom branded Internet portal, a toll-free number, or by directing an email to your assigned mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated online until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for IT service organizations allows your support team to become a single point of contact for practically all technical guidance and troubleshooting your clients may need. You can build your team and strategic IT skills steadily without having to say no to opportunities due to a lack of expertise or the absence of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent acts as a seamless extension of your internal IT service team, responding to your coordination, and bills your firm rather than your client.
- Granular Billing: Progent bills on a per-minute basis to minimize costs.
- Detailed Service Documentation: Progent uses an enterprise-class documentation platform to ensure that all IT services performed are thoroughly described. This allows your IT support organization to shift account assignments to in-house personnel once you have enough staff and relevant skill sets.
- Safely Expand Your Service Business: You can quickly and efficiently take on additional jobs outside your main areas of expertise and serve new territories without exposure to the risks involved with expanding your head count too quickly.
- Strengthen Your Name: You can solidify your mind share as a full-spectrum network support provider by offering more services to more customers under your own brand.
- Flesh Out Your IT Support Portfolio: Progent offers top-tier support in a broad range of IT disciplines and can act as a dependable reservoir of skills for growing your IT service business.
- Rapid Escalation: With a large roster of top-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
- Make Your Clients Satisfied: Happy clients are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for help outside the fold.
- Online Support Professionals: For 20 years, Progent has delivered online IT support ranging from Help Desk support to advanced consulting. Effective online service cuts costs and produces fast solutions.
- Major Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
Progent's Areas of Expertise for San Antonio, Texas Businesses
Progent's seasoned team of certified consultants and technical experts can deliver San Antonio, Texas organizations a wide range of remote technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for IT service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange 2016 Integration
- Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Consulting
- Windows 10 Configuration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure AD Integration
- Office/Microsoft 365 Configuration
- Dynamics GP Customization
- Azure, Amazon AWS, Google Cloud Platform
- Remote IT Troubleshooting
- Teleworker Support
- Cisco Network
- Juniper Infrastructure
- Cisco Routers Configuration
- Security and Compliance Consultants
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Outsourcing
- Desktop Tech Support
- Colocation Center Solutions
- Operations Manager Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Expertise
- Virtualization Management
- Rapid, Low-cost .NET Application Development.
- Windows Hyper-V Integration
- VMware vSphere and vCenter Configuration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Expertise
- Smartphone Management
- iPhone Support
- Google Android Phone Integration
- Ransomware Defense/Recovery
- Backup/Recovery Consulting
- Cisco VoIP Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi AP Setup
- Wi-Fi Site Surveys
Learn More Details About Progent's Consulting Program for Network Service Organizations in San Antonio, Texas To learn additional information about Progent's reseller support for IT service organizations in San Antonio, Texas, call 1-800-993-9400 or refer to Contact Progent.
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Small Business Managed Services Specialist
Ransomware Protection Engineers
Progent's ProSight family of managed IT services are intended to offer organizations who maintain minimal internal network administration and support staffs with affordable access to world-class management platforms and consulting expertise. Benefits of the ProSight line of managed services include predictable network management expenses, automation of common management tasks, continual absorption of new technology, graceful transition from older systems to modern solutions, improved alignment of computer technology with business goals, guidance from veteran IT consultants, and freeing up management to concentrate on business rather than ever-changing network technology.
DoubleTake Carbonite Backup Remote Technical Support
Double-Take Software Professionals
DoubleTake/Carbonite Software offers a selection of tools intended to deliver small and midsize businesses a variety of cost-effective solutions for backing up and restoring vital applications such as Microsoft Exchange, Microsoft SQL Server, RIM Blackberry, and Microsoft SharePoint. Progent's business continuity planning experts have extensive backgrounds incorporating DoubleTake/Carbonite products into small business IT systems to create a high state of availability and business continuity readiness at an affordable price.
Private Cloud Integration Professionals
Private Cloud Integration Consult
Progent's ProSight Virtual Hosting service combines advanced virtual server architecture, a state-of-the-art data center, and the support expertise of Progent's Microsoft-certified engineering team to provide small and midsize businesses with a complete information technology outsourcing solution that improves network dependability and protection, reduces management hassle, and lowers expenses. With Progent's Private Cloud Hosting, a smaller business can have all of its software platforms and key business application servers supported within a secure and fault tolerant facility on a high-performance, high-availability virtual server configured and maintained by Progent's computer support professionals.
Windows Server 2016 Stretch Clusters Network Consultant
Emergency Microsoft Expert Remote Technical Support Windows Server 2016
Progent's certified IT consultants offer Windows Server 2016 integration consulting services to assist businesses of all sizes to plan and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model. Progent can assist your company to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to benefit from the many innovative high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain clusters.
SQL Server 2019 Backup Remote Technical Support
SQL Server 2019 Always Encrypted Remote Support
Progent's certified SharePoint Server 2019 and SharePoint Online experts offer affordable online and onsite consulting expertise, application development, and troubleshooting services for organizations of all sizes who intend to migrate to SharePoint 2019 or SharePoint Online from older releases of SharePoint. Progent can assist customers plan and carry out a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines local and cloud components into a seamless intranet system.
Microsoft Windows 11 Configuration Manager Engineer
Windows 11 Pilot Testing Remote Technical Support
Progent's Microsoft-certified Windows 11 consultants offer an array of services for Windows 11 including cloud integration, mobile management, teleworker access, data and identity security, centralized deployment, and Call Center support.
Remote PC and Smartphone Technical Support Organizations
Remote PC and Smartphone Implementation
Progent's remote access and smartphone synchronization experts can assist your business to plan and deploy secure access solutions for off-site desktop PCs, laptops, and smartphones so they work seamlessly with your IT network, enabling your business to optimize the productivity of your off-site workers.
Small Business Configuration
Top Quality Small Offices Integration Consulting
Progent provides the services of Microsoft and Cisco-Premier network support professionals to offer customers affordable ways to help companies maximize the benefits of Microsoft and Cisco products. For environments that range from remote offices to large corporations, Progent's network consultants can assist you to enhance your network's e-mail architecture, security, availability, throughput, and network administration.
Aironet 700 Access Point Computer Consultants
Aironet Wave 2 Wi-Fi AP Online Troubleshooting
Progent's Cisco CCIE-certified Wi-Fi network infrastructure experts can provide remote or on-premises configuration and troubleshooting support to assist your organization to design, implement, update, optimize, administer and troubleshoot Aironet wireless AP deployments of any scale or architecture. Progent's Cisco Wi-Fi controller experts can also assist you to combine your Wi-Fi ecosystem with your wired network infrastructure and cloud-hosted resources to create a seamless enterprise connectivity solution that is simple to manage and expand. Progent also offers affordable wireless site surveys to assist you to determine the most appropriate selection, placement and setup of Aironet wireless access points to accommodate your unique office layout, construction, and anticipated network traffic.
24 Hour Azure cloud integration Engineer
Microsoft Azure firewall configuration Programming Firm
Progent can help businesses of all sizes to move all or part of their network infrastructure to Microsoft Azure. This can simplify network administration and lower equipment expense. Microsoft Azure offers a comprehensive library of public cloud services and Progent can assist you to understand the advantages and limitations of various cloud computing architectures supported by Azure. Progent can help you administer cloud-resident or hybrid cloud and on-premises applications and network infrastructure and make sure you sidestep the common errors small organizations make when moving to the cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, manage user identity with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also help you to prepare perimeter firewalls and IPsec VPN tunnels and to integrate iPhones and iPads and Android handhelds.
Remote Microsoft Exchange 2016 Upgrade Planning Consultant Services
Top Quality MCSE Expert Certified Consultant Exchange Server 2016 Upgrade Planning
Progent can assist you in any and all facets of your migration to Microsoft Exchange Server 2016 including planning high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; specifying storage requirements for your virtual machines, databases and log files; configuring HLB for fault-tolerant CAS services; planning, building and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
DopplePaymer ransomware protection and recovery Engineer
24 Hour Computer Consulting Ransomware Security Monitoring
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology from SentinelOne to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack progression including protection, detection, containment, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against new threats.
Cisco Certified Expert Meraki 802.11ac AP Remote Troubleshooting
CCIE Certified Meraki MR42 Access Point Consulting Services
Progent's Cisco-Meraki Wi-Fi access point consultants can help your organization to plan, configure, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments from a branch office to a campus or a nationwide enterprise. Progent can also assist you to incorporate other Cisco appliances for centralized management.
ProSight Reporting SentinelOne Remote Network Monitoring Online Troubleshooting
ProSight Reporting Auvik Network Managemrnt Technical Support
ProSight Reporting is a growing line of real-time reporting utilities designed to integrate with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
After Hours ProSight IT asset documentation management Specialist
SSL certificate management Engineer
ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it.
24-7 Remote Working Information Technology Consulting
Integration Services Work at Home
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Exchange 2003 Upgrade Consulting Services
Microsoft Exchange Server 2003 Engineer
Progent's Microsoft Premier engineers offer expert consulting for enterprise-wide implementations of Microsoft Exchange. Progent's experts can show you how to plan multi-location Exchange Server rollouts or updates and can supply onsite personnel to assist large companies with deployments of Exchange Server 2007 in the or any area covered by Progent's consultants.
Small Business Consulting
Small Business Computer Consulting Firm
Progent delivers the help of Microsoft and Cisco-Premier network consulting professionals to offer clients affordable ways to help companies optimize the value of Microsoft and Cisco technology. For environments that range from small offices to nationwide corporations, Progent's expert engineers can assist you to improve your network's e-mail architecture, protection, reliability, throughput, and network management.
Emergency NetDocs Migration Consultant Services
Services NetDocuments ndMail
NetDocuments (NetDocs) is a cloud-based document management system (DMS) designed for law practices. Progent can provide remote access to NetDocuments experts who can assist legal departments and law firms to plan, deploy, administer, optimize, or debug a document management system (DMS) solution powered by NetDocuments.
Ransomware Recovery Readiness Check Consult
24-7 Engineer Ransomware Recovery Readiness Audit
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner and safer Active Directory implementation. Both versions also offer the ongoing benefits of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability.
