Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in San Antonio
Progent's consulting services for network service firms in San Antonio Texas enables you to provide your clients Progent's consulting expertise and Help Desk support with your company's brand as a transparent supplement to your in-house IT services group. These services can ease the way for you to grow your client base, expand your service offerings, create happy customers, and improve your profits.
Progent's nationwide team of network engineers, desktop support technicians, IT admins, and cybersecurity professionals have acted as transparent extensions to the support staffs of some of the world's biggest IT support firms. Progent's range of expertise allows you to broaden the scope of your IT service business, and Progent's transparency lets you elevate and protect your company's brand.
Progent is a network support firm with two decades of experience delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any independent computer services firm in the world. Progent has delivered online IT assistance and consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)
Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service organizations features transparent resale to your clients of professional services. Progent invoices you exclusively and works under your instructions to deliver your clients support services under your brand. In addition, Progent has a low-cost Off-hours Support Service for customers who need 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing systems are the enabling technology behind an efficient Help Desk. But full-featured ticketing platforms are not just expensive to acquire and staff, but a hassle to set up and manage. Small or niche IT service companies rarely have the required financial or human resources. Progent's Call Center and ticketing program offers IT service organizations a practical way to keep their company branding while providing their clients world-class desktop support backed by an advanced ticketing system and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing solution for IT service firms takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing system. The features offered with Progent's Help Desk and ticketing program enable your IT service firm to expand your physical and virtual support workload, the range of technical issues your business can take on, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Service Desk and ticketing solution for IT service organizations include:
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for IT service organizations allows your support team to become a single point of contact for practically all technical guidance and troubleshooting your clients may need. You can build your team and strategic IT skills steadily without having to say no to opportunities due to a lack of expertise or the absence of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Providers include:
Progent's Areas of Expertise for San Antonio, Texas Businesses
Progent's seasoned team of certified consultants and technical experts can deliver San Antonio, Texas organizations a wide range of remote technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for IT service firms include:
Learn More Details About Progent's Consulting Program for Network Service Organizations in San Antonio, Texas To learn additional information about Progent's reseller support for IT service organizations in San Antonio, Texas, call 1-800-993-9400 or refer to Contact Progent.