Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in San Antonio
ProgentProgent's consulting support for network service firms in San Antonio Texas enables your company to provide your clients Progent's consulting expertise and Help Desk Call Center support with your brand as a transparent supplement to your regular network services group. This can help you add to your revenue, flesh out your service portfolio, create happy clients, and increase your bottom line.

Progent's nationwide roster of network infrastructure experts, PC support specialists, network administrators, and data security consultants have worked as seamless adjuncts to the IT groups of some of the world's biggest IT support firms. Progent's range of expertise enables you to widen the scope of your IT service business, and Progent's close integration with your support team helps you strengthen and preserve your company's brand.

Progent is a network support firm with 20 years of experience providing online consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure experts of any private computer support company in the world. Progent has provided remote IT assistance and advanced consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)

Reselling Progent's Support Services Under Your Branding
Progent's reseller program for network service organizations offers transparent resale to your customers of professional IT services. Progent bills you directly and works under your instructions to deliver your clients support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are fundamental to an efficient Help Desk. But full-featured ticketing systems are not only costly to license and staff, but a hassle to set up and manage. Smaller IT service firms rarely have the necessary budget or personnel. Progent's Call Center and ticketing solution gives IT support firms an economical way to keep their custom branding while providing their clients world-class desktop support backed by a best-of-breed ticketing platform and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing program for IT support organizations leverages Progent's investments in highly scalable ticketing software, an online desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing program allow you to expand your physical and virtual support workload, the diversity of technical issues your company can handle, the number of locations you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's online desktop service team delivers Level 1 end user help with 1-hour SLA to commence work during standard work hours.
  • Standard service hours are from 5am to 7pm PST, five days per week.
  • Extended support is available at additional cost.
  • Optional onsite service in major metros is offered throughout the country at extra cost.
  • You have complete control of your customers and invoicing.
  • Your clients submit service requests through your branded web portal, a toll-free phone number, or by sending a message to your specified email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional details on Progent's Help Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service firms allows you to act as a sole source for virtually all technical expertise your customers may require. You can grow your team and core in-house competencies at your own pace without being forced to turn down new business due to a gap in in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your in-house IT service group, responding to your coordination, and bills you rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to minimize costs.
  • Extensive Service Documentation: Progent utilizes an enterprise-class service reporting platform to ensure that all services performed are thoroughly described. This enables you to shift account assignments to internal personnel once you have enough people and appropriate skill sets.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Practice: You can easily and safely take on more jobs outside your core fields of excellence and serve additional territories without assuming the risks involved with expanding your head count too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive network support firm by delivering more services to more customers under your own brand.
  • Add to Your IT Support Catalog: Progent can provide world-class support in a broad range of technologies and can be a dependable reservoir of skills for expanding your IT service business.
  • Fast Problem Escalation: With a large team of top-level consultants available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Keep Your Clients Satisfied: Happy clients stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for expertise outside the fold.
  • Remote Support Experts: For 20 years, Progent has provided remote IT support ranging from Help Desk services to high-level consulting. Effective remote support saves money and produces fast solutions.
  • Top Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for San Antonio, Texas Businesses
Progent's veteran team of certified consultants can deliver San Antonio, Texas businesses a wide range of remote technical guidance and debugging expertise. Practice areas covered under Progent's consulting program for IT service organizations include:

Learn More About Progent's Consulting Program for Network Service Firms in San Antonio, Texas
To learn more details about Progent's consulting program for network service organizations in San Antonio, Texas, call 1-800-993-9400 or see Contact Progent.