Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in San Antonio
Progent's consulting support for IT service organizations in San Antonio Texas enables you to provide your customers Progent's consulting expertise and Help Desk support using your company's own branding as a transparent extension of your in-house IT support team. These services can put you on the fast track to add to your client base, fill out your service offerings, create happy clients, and increase your bottom line.
Progent's team of network experts, desktop support technicians, IT administrators, and cybersecurity consultants have worked as transparent expansions to the support groups of some of the country's largest IT support businesses. Progent's breadth and depth of technical knowledge allows you to add to the capabilities of your IT service business, and Progent's transparency helps you elevate and protect your branding.
Progent is an IT consulting company with 20 years of background delivering online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network infrastructure engineers of any private IT support company in the world. Progent has delivered online technical assistance and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)
Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for IT service organizations offers seamless resale to your customers of professional IT services. Progent invoices you directly and performs under your instructions to deliver your clients consulting and support services under your branding. Also, Progent has an affordable Off-hours Support Service for clients who require access to 24x7 support.
Help Desk and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind an effective IT Call Center. But enterprise-grade ticketing platforms are not only expensive to license and staff, but a hassle to configure and manage. Smaller IT service providers rarely have the necessary budget or personnel. Progent's Call Center and ticketing solution offers IT service organizations an affordable way to keep their company branding while providing their customers world-class desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing solution for IT service organizations leverages Progent's sizable investments in advanced ticketing technology, an online desktop support team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing services allow your IT service firm to increase your support workload, the diversity of technical issues your business can take on, the number of geographies you can service, and your hours of availability.
Key features of Progent's Service Desk and ticketing program for IT support organizations include:
Progent's Consulting for IT Service Providers
Progent's consulting for network service organizations allows you to act as a single source for virtually all IT expertise your customers may need. You can grow your staff and core in-house competencies at your own pace without having to turn down opportunities due to a gap in expertise or the absence of bandwidth.
Important aspects of Progent's Reseller Program for IT Service Providers include:
Progent's Areas of Expertise for San Antonio, Texas Companies
Progent's nationwide team of certified consultants and technical experts offers San Antonio, Texas organizations a broad array of online technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for network service providers include:
Find Out More About Progent's Consulting Program for Network Service Firms in San Antonio, Texas To learn additional details about Progent's consulting support for IT service organizations in San Antonio, Texas, call 1-800-993-9400 or visit Contact Progent.