Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Firms in San Antonio
ProgentProgent's consulting support for IT service firms in San Antonio Texas allows you to provide your clients Progent's consulting expertise and Help Desk support using your company's brand as a transparent supplement to your regular IT services group. These services can ease the way for you to add to your client base, close gaps in your service catalog, satisfy your customers, and increase your profits.

Progent's nationwide roster of network engineers, desktop integration and troubleshooting specialists, network admins, and cybersecurity professionals have acted as seamless expansions to the support staffs of some of the world's biggest IT support firms. Progent's range of expertise allows you to widen the scope of your IT support practice, and Progent's transparency lets you strengthen and preserve your branding.

Progent is a network consulting company with two decades of background providing online consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any independent computer support firm in the world. Progent has provided online technical assistance and consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)

Using Progent's Services Under Your Branding
Progent's consulting program for IT service firms features transparent resale to your customers of professional services. Progent invoices you directly and works under your direction to deliver your clients consulting and support services under your branding. In addition, Progent has an affordable Off-hours Support Service for clients who require 24x7 support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing is the heart of an efficient IT Call Center. But full-featured ticketing systems are not just expensive to acquire and staff, but challenging to set up and maintain. Smaller IT support firms rarely have the required budget or personnel. Progent's Call Center and ticketing solution gives IT support firms an economical way to keep their company branding while delivering their customers responsive desktop support built around an advanced ticketing platform and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing program for IT support firms leverages Progent's investments in advanced ticketing technology, an online desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing platform. The features offered with Progent's Service Desk and ticketing solution allow your IT service firm to expand your support workload, the diversity of technical issues your company can handle, the number of geographies you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT support firms include:

  • Progent's online desktop support team delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Normal service times are from 5am to 7pm PST, five days a week.
  • Extended support is available at extra cost.
  • Optional on-premises service in larger metro areas is offered across the country at additional cost.
  • You keep complete control of your customers and invoicing.
  • Your clients enter service requests by means of your own branded Internet portal, a toll-free phone number, or by directing an email to your assigned email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional information about Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for network service firms allows you to act as a sole point of contact for virtually all IT expertise your clients may require. You can grow your team and core IT skills at your own pace without having to decline opportunities owing to a gap in expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless extension of your in-house IT service group, under your direction, and invoices you instead of your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize costs.
  • Detailed Service Reporting: Progent utilizes an enterprise-class service documentation system to make sure all IT services performed are fully documented. This enables support group to transfer account assignments to internal consultants once you have enough staff and appropriate technical skills.
Top benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and affordably accept additional jobs beyond your main areas of expertise and open additional geographies without the risks associated with expanding your head count too quickly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum network service firm by offering more solutions to more clients using your own brand.
  • Flesh Out Your Services Portfolio: Progent offers world-class expertise in a broad array of technologies and can be a reliable resource for expanding your IT service operations.
  • Rapid Problem Escalation: Thanks to a sizable roster of high-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
  • Keep Your Customers Satisfied: Happy clients are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek expertise from your competitors.
  • Online Support Professionals: For 20 years, Progent has provided remote IT support ranging from Help Desk services to high-level consulting. Efficient remote service cuts costs while delivering fast solutions.
  • Top Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold advanced certifications including CISSP, CISA, and CRISC. Learn more about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for San Antonio, Texas Organizations
Progent's seasoned roster of certified engineers can provide San Antonio, Texas organizations a broad range of remote technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for IT service providers include:

Learn More About Progent's Consulting Program for IT Service Providers in San Antonio, Texas
For additional details about Progent's reseller support for IT service firms in San Antonio, Texas, call 1-800-993-9400 or refer to Contact Progent.