Santa Rosa Consulting Experts for IT Support Firms
Seamless Temporary Staff Expansion
Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Providers in Santa Rosa
Progent’s consulting support for network service organizations in Santa Rosa California allows your company to offer your clients Progent's consulting and Help Desk Call Center support using your company's own branding as a transparent augmentation of your in-house network services group. These services can put you on the fast track to grow your client base, close gaps in your service catalog, create happy clients, and improve your profits.
Progent’s nationwide roster of network engineers, desktop integration and troubleshooting technicians, network admins, and data security professionals have worked as transparent expansions to the support groups of some of the country's largest IT support businesses. Progent’s breadth and depth of expertise enables you to widen the scope of your IT service business, and Progent’s close integration with your support team lets you strengthen and protect your company's brand.
Progent is a network support company with 20 years of background providing online consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network experts of any private computer support firm in the world. Progent has delivered online technical assistance and advanced consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)
Using Progent's Services With Your Branding
Progent's consulting program for IT service organizations features transparent resale to your customers of world-class services. Progent bills your firm directly and works under your direction to deliver your customers support services under your branding. In addition, Progent has a low-cost Extended Hours Support Program for clients who require 24x7 support.
Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the enabling technology behind an efficient service desk. But full-featured ticketing platforms are not only expensive to acquire and staff, but challenging to configure and maintain. Smaller IT service firms rarely have the required financial or human resources. Progent's Help Desk and ticketing solution gives IT service organizations an economical way to keep their own branding while providing their clients responsive desktop support services built around a best-of-breed ticketing system and reinforced by fast escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing program for IT support companies takes advantage of Progent's investments in advanced ticketing software, an online desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing system. The standard and optional features offered with Progent's Call Center and ticketing solution enable your IT service firm to expand your physical and virtual support workload, the range of technologies your firm can handle, the locations you can service, and your hours of availability.
Important features of Progent's Help Desk and ticketing solution for IT support organizations include:
- Progent's online desktop service staff delivers Level 1 end user help with 1-hour service level agreement to commence work during standard business hours.
- Standard support times are from 5am to 7pm Pacific Standard Time, five days a week.
- Extended support is offered at additional cost.
- Optional onsite support in larger metro areas is available across the country at extra cost.
- You have complete control of your clients and billing.
- Your customers enter service requests via your branded Internet portal, an 800 phone number, or by directing a message to your dedicated email address.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified remotely until resolution.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service providers allows you to become a single point of contact for practically all technical guidance and troubleshooting your clients may need. You can build your team and strategic IT skills steadily without being forced to decline opportunities owing to a lack of expertise or the absence of bandwidth.
Important aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent acts as a seamless extension of your in-house IT service group, under your coordination, and bills you rather than your customer.
- Granular Billing: Progent charges by the minute to minimize expenses.
- Detailed Documentation: Progent utilizes an enterprise-class reporting system to ensure that all services performed are fully described. This makes it easy for you to transfer account assignments to in-house consultants once you have enough people and relevant technical skills.
- Safely Grow Your Service Practice: You can easily and efficiently take on more jobs outside your core fields of expertise and serve new geographies without the risks associated with increasing your full-time staff too rapidly.
- Strengthen Your Brand: You can solidify your positioning as a full-spectrum IT support firm by delivering more services to more customers using your own company name.
- Add to Your IT Support Catalog: Progent can provide world-class support in a broad range of technologies and can act as a reliable resource for expanding your IT support business.
- Rapid Problem Escalation: With a large roster of high-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
- Keep Your Clients Happy: Satisfied customers are loyal. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for help from other support firms.
- Online Technical Support Professionals: For 20 years, Progent has provided online network support from Help Desk support to high-level consulting. Efficient online service cuts costs while delivering fast results.
- Advanced Industry Certifications: Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts hold top certifications including CISSP, CISM, and GIAC. Learn more about Progent's technology certifications.
Progent's Practice Areas for Santa Rosa, California Organizations
Progent's nationwide roster of certified consultants and technical experts can provide Santa Rosa, California organizations a broad range of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service organizations include:
- Exchange 2019 Consulting
- Microsoft Exchange 2016 Integration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Migration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Consulting
- Active Directory Planning
- Office 365 Integration
- Microsoft Dynamics GP Customization
- Microsoft Azure, AWS, Google Cloud
- Online IT Support
- Telecommuter Support
- Cisco Network
- Juniper Technology
- Cisco Routers Integration
- Security and Compliance Expertise
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Setup
- Help Desk Services
- Desktop Tech Support
- Colo Data Center Solutions
- Operations Manager Monitoring
- Configuration Manager Automation
- Microsoft Access Consulting
- Virtualization Automation
- Windows Hyper-V Deployment
- VMware vSphere Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Expertise
- BYOD Management
- Apple iPhone Integration
- Google Android Smartphone Management
- Ransomware Defense
- Data Backup/Recovery Solutions
- Cisco IP Voice Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi AP Configuration
- WiFi Site Surveys
Learn More Details About Progent's Consulting Support for IT Service Firms in Santa Rosa, California For more details about Progent's reseller program for IT service organizations in Santa Rosa, California, call 1-800-993-9400 or see Contact Progent.
An index of content::
Windows Server 2016 Business Continuity Help and Support
Windows Server 2016 Cluster Operating System Rolling Upgrade Onsite Technical Support
Progent's Microsoft-certified information technology experts offer Windows Server 2016 migration consulting services to assist businesses of any size to design and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can help your company to evaluate the business value of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to benefit from the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica, plus multi-domain clusters.
CCDP Certified Aironet 2600 Access Point Specialist
Aironet Ruggedized APs Consulting Services
Progent's Cisco certified wireless networking experts can provide affordable remote and onsite help for end-of-life and current Wave 2 Aironet wireless access points and Progent can assist your business to design and maintain wireless environments that incorporate indoor and outside/ruggedized Aironet APs.
Microsoft Windows 10 Migration Network Consultants
Microsoft Windows 10 Evaluation Integration
Progent's Windows consulting experts can help organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an older release of Windows. Online and onsite evaluation and migration support for Windows 10 available from Progent include Return on Investment estimates, project management, application and driver compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid integration, mobile device management, telecommuter connectivity, security and compliance, streamlined provisioning and administration, network infrastructure optimization, wired/wireless convergence, business continuity planning, custom training for network management staff and users, and post-migration Call Center support services.
Windows Applications on macOS Professional
Windows PC Simulation on Mac Technical Support Services
For businesses with a mix of Apple Mac and Windows computers, there exist two popular alternatives for using Windows-dependent applications on an Apple Mac: an external connection to a physical Windows PC or local emulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Mac allows you to connect a Mac to a networked Microsoft Windows-powered PC to run Windows programs and share network resources. Virtual PC for Mac simulates Microsoft Windows on an Apple Mac computer so you can use Microsoft Windows programs locally. Progent's Mac technology consultants can assist your business to maintain these products for using Microsoft Windows programs on your Macs and can also assist your business to evaluate and configure other products for Microsoft Windows PC emulation.
Windows Server 2019 Encrypted Networks Consulting
Windows Server 2019 Hybrid Solutions Engineer
Progent's certified Windows Server 2019 consultants can help your company to design and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a cloud-hosted or hybrid model. Windows Server 2019 delivers significant enhancements in scale, performance, ease of management, virtualization, cybersecurity, hybrid local/cloud integration, resilience, and container support.
24x7 System Center OpsMgr 2012 On-site Technical Support
Largest SCOM 2012 Fabric Monitoring Remote Troubleshooting
Progent's Microsoft-certified consultants have over a decade of background planning, implementing, optimizing and repairing SCOM environments and can provide companies of any size advanced remote or onsite consulting services for System Center 2012 Operations Manager. Progent can help your company to design an architecture for SCOM 2012 servers that delivers the performance and availability needed to monitor your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent can also help you to install and customize Microsoft SCOM 2012 management packs according to industry best practices for monitoring network fabric as well as Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive remote or onsite troubleshooting to assist you to fix critical problems uncovered by System Center 2012 Operations Manager.
Virtual Server Administration Website Technical Support Services
Professionals Windows Server 2012 R2 Hyper-V 3.0
Widows Server 2012 R2 Hyper-V improves server virtualization in important areas including multitenancy, flexible infrastructure, cloud support, expandability and performance, and fault tolerance. Progent's Microsoft-certified consultants can help your business to take advantage of Windows Server 2012 R2 Hyper-V to install and maintain virtual servers to cut network expenses and improve productivity.
Integration Support ProSight Infrastructure Monitoring
ProSight Remote Network Troubleshooting On-site Technical Support
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex network management activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical updates, or identifying the cause of performance problems.
Collocation Migration Professionals
Co-Location Support Services
Colocation data centers make it possible for companies to share world-class facilities for hosting computer equipment that runs mission-critical applications and services. Progent's Microsoft and Cisco certified IT experts can assist your business with all aspects of your colocation strategy such as choosing and migrating to a colocation facility, creating network topology, defining hardware, on-site and remote troubleshooting, setting up online network management, and education your support personnel.
Technical Support Cisco RADIUS Security
Remote Support Services Cisco RADIUS Security
Cisco's security and offsite connection products for small companies represent a comprehensive line of easy-to-administer security products to help protect your local and remote information system. Cisco's VPN line includes switches, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's professional staff of consultants includes experienced engineers with Cisco CCIE and CCNP qualifications who are able to help your business to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and other Cisco security solutions that fit most closely with your business goals.
Urgent Shared Network Support Help Desk Technical Consultant
Supplemental Service Desk Online Technical Support
Progent's Standard Help Desk Services provide an end-to-end service desk solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Support services are offered at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging problems.
NetApp MetroCluster Troubleshooting Specialist
24x7 NetApp MetroCluster Disaster Recovery Engineer
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines array-based storage clustering along with synchronous replication to provide rapid, zero data loss disaster recovery between datacenters that are as far as 185 miles away from one another. Progent's team of veteran IT consultants can help you to plan, configure, administer, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that meets your functional requirements and IT budget. Progent can make sure you follow leading practices for installing your MetroCluster environment by providing help with tasks such as assigning disk pools and shelf IDs, determining plexes layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, implementing a tiebreaker mechanism, setting up a configuration replication network between your storage clusters, and testing your disaster recovery solution to verify compliance with industry standards and regulatory requirements.
Mac Lion Security Support and Setup
macOS and Cisco ASA Firewalls Support and Setup
Progent's CISM-certified security consultants can help you protect your Mac network through professional services including running security audits, clean up after virus and worm attacks, configuring firewalls, integrating secure off-site and mobile access, deploying monitoring software for defense against viruses, spam, and directory harvest attacks, and creating a company-wide security plan adapted for the particular goals of your business information system.
Largest Outlook 2016 Software Support
Network Setup PowerPoint 2016
Progent's certified Microsoft Office and Office 365 consultants can help companies of any size to integrate Microsoft Office desktop and Microsoft Office 365 apps such as Office Excel, Word, PowerPoint, Outlook, Microsoft Access, Visio and OneNote into a cohesive productivity solution that offers fast return on investment and enables improved business results. Progent can help your company to integrate Microsoft Office or Office 365 applications with one another and with additional key Microsoft technologies including SharePoint, Exchange Server and SQL Server deployed on-premises or hosted in the cloud. Progent's consultants can also help you to fix compatibility problems between various versions of Office and offers customized online training to individual users or teams.
High-Availability Load Balancing Technical Support
IT Consultants High Availability Load Balancing
Progent offers fault tolerant load balancing support covering network load balancing, load balanced applications, LAN/WAN backbone routing, and content delivery products including Cisco Content Engine. High availability load balancing technologies for which Progent can provide consulting services include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks BIG-IP.
Operations Manager Consulting
Operations Manager Support
Mid-sized companies can derive all the advantages of Operations Manager 2007 and have fast availability of Progent’s Microsoft and Cisco Premier IT consulting experts. With Progent's economically priced IT service programs, medium-size businesses can choose a basic co-sourcing package built around Operations Manager 2007 with server monitoring, automated alerts, in-depth reporting, Help Desk Call Center, and online service. For companies with mission-critical applications who need high availability networking, Progent can provide a comprehensive 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager to provide mid-size business networks world-class reliability, security and performance.
ProSight Outbound Email Filtering Specialist
Email Guard DLP Services
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall.
SQL Server Analysis Services Remote Troubleshooting
PowerPivot for Excel Computer Consulting
Progent can provide the support of Microsoft-certified engineers and experienced software developers, DBAs, project management experts, Cisco-certified network architects, business continuity specialists, and certified security consultants to help your business to evaluate the likely benefits of Microsoft SQL Server 2012 for your organization, install pilot environments at your site or at Progent's test lab, design and carry out a smooth migration to SQL Server 2012 from previous releases of SQL Server or from other database platforms, and configure an efficient and safe network infrastructure that helps you realize the full strategic benefit of SQL Server 2012.
SQL Server 2017 Backup Configuration
Remote Technical Support SQL Server 2017 Python
Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to assess the business advantages of upgrading to SQL Server 2017 and can assist your organization to plan and carry out an efficient migration of your databases and applications to any deployment model including onsite, cloud-based, or hybrid. Progent's consultants can provide remote or on-premises support ranging from as-needed design review or troubleshooting to end-to-end project management and co-management to ensure your SQL Server 2017 project is carried out on schedule and within budget.
Migration Sun Solaris
UNIX Migration Consultants
Progent can help you to plan and implement an efficient migration from a Sun Solaris-powered information system to a network powered by MS Windows and suited for running Microsoft's powerful office productivity products, business applications, and software development platforms. Progent's Sun Solaris, Windows and Cisco consultants and application experts can help you preserve your data and reduce business disruption by designing an efficient transition plan that protects your existing assets in Solaris application and infrastructure. UNIX-to-Windows transition consulting services available from Progent include evaluation of current environment, migration strategy and validation, Exchange migration expertise, information and application software transition, and server and media migration and economization.
Microsoft Exchange 2016 Migration Planning Information Technology Consulting
Microsoft Exchange 2016 Upgrade Professional
Progent can assist your business in any and all phases of your upgrade to Exchange 2016 such as designing high availability system topology for a local, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization strategy; determining mass storage capacity required for your VMs, databases and logs; setting up hardware load balancing for fault-tolerant client access services; designing, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing your firewall; creating SSL certs; performing client integration with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Certified Microsoft Partner Experts
Microsoft Certified Partner Network Consulting
Progent is a Microsoft Certified Partner and has earned accredited competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who earn the highest client satisfaction and are afforded the closest operational relationship with Microsoft. The knowledge, capabilities, and commitment needed to earn the level of Microsoft Certified Partner pays dividends to Progent's clients by allowing Progent to provide your business better technical solutions for your IT network.
Small Business Outsourcing Company
Small Business Small Business Outsourcing IT
Progent provides the services of Microsoft and Cisco-Certified IT support professionals to show clients economical ways to help companies optimize the value of Microsoft and Cisco technology. For environments that span from small offices to large enterprises, Progent's expert consultants can show you how to enhance your network's e-mail infrastructure, security, availability, throughput, and system management.
Exchange 2000 Server IT Services
Immediate IT Consultants Microsoft Exchange 2000
Progent is among the most qualified IT support companies for designing email systems based on Microsoft Exchange 2000. Progent is skilled in helping small and mid-size companies get the full benefits of Microsoft Exchange 2000 for common scenarios such as upgrading from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 Server management.
At Home Employees Cloud Integration Technical Consultant
Offsite Workforce Cloud Integration Consulting Services
Progent can assist small and medium-size organizations to provision their offsite workers with efficient access to cloud applications and services.
Office 365 and iPhones Support
Hybrid Microsoft 365 Exchange integration Help and Support
Microsoft allows you to create seamless hybrid environments that integrate Office 365 and on-premises Exchange deployments. This permits you to have specific mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can assist you with any facet of planning, integrating and debugging your hybrid Office 365 solution. Progent's Exchange specialists can provide occasional support to help you through stubborn technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange initiative is successfully completed on schedule and within budget.
Emergency Sun Solaris Remote Consult
Technology Professional Linux Remote
Progent provides nationwide online phone support and consulting services for businesses who run Solaris environments or whose IT systems feature a mix of Solaris and Microsoft Windows products. Remote IT help provides maximum return for your information technology dollar by protecting user efficiency and limiting the hours charged for computer analysis and repair. Sophisticated online access tools and experienced technicians and consultants combine to enable Progent to solve most IT problems without squandering time and money by going to your location. In most of situations your network problems can be dealt with by telephone or via a combination of telephone help and online network analysis. Progent can make available Cisco CCIE network experts and CISA premier security specialists to assist with the most difficult system problems.
Mobile Application Management Configuration
Microsoft Enterprise Mobility Suite Online Help
Progent's Intune consultants can assist your organization to assess the strategic case for utilizing Intune for configuring and managing your mobile computers including laptops, phones, and tablets based on Windows, iOS, and Android. Progent can assist you to define policies, plan and deploy pilot systems to evaluate the appropriateness of Microsoft Intune for your network, deploy Intune across your IT ecosystem, integrate Intune with SCCM for unified change management, and maintain your Microsoft Intune deployment.
Deploying Phase: Implementation Migrations
Stabilizing Phase: Design Tuning System Consulting
When conducting IT tasks for corporate clients, Progent uses a structured methodology driven by specified milestones so as to achieve financial, timing and technical targets while reducing business disruption. Progent's Enterprise Services Methodology utilizes industry project management standards derived from the leading practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design recommendations, test models, design adjustments, and professional deployment. All phases are recorded to make available a comprehensive description of technical services delivered and to help in downstream system maintenance.
Solaris Remote Engineers
Linux Remote Specialist
Progent offers nationwide urgent phone support and troubleshooting services for companies that operate UNIX or Linux networks or whose IT systems include a mix of UNIX and Microsoft technology. Remote IT help provides maximum return for your IT budget by preserving client efficiency and shortening the time billed for network repair services. Sophisticated remote support utilities and skilled service specialists and consultants allow Progent to solve most network issues without wasting time and expense by traveling to your location. In most of cases your IT problems can be dealt with by telephone or through a combination of phone support and online access. Progent can put you in touch with Cisco CCIE network engineers and CISM premier security specialists to assist with the toughest network problems.
MOM 2005 Case Study
Urgent Operations Manager Case Study
Before Progent’s MOM-based solution, system problems were approached reactively, once users complained about them. With the benefit of proactive, computer generated alerts and trend reports created by MOM, Progent can now fix system issues before they grow to be serious enough to disrupt network availability. Because of Microsoft Operations Manager, Progent can deal with looming problems before customers know that the problems are there. Progent has background with MOM 2005 and MOM 2000 to offer small company networks enterprise-class availability, safety and performance.
Sun Solaris Integration Services
Solaris Services
If your business computer system mixes Solaris technology with Microsoft Windows, Progent can assist you to incorporate your servers into a cohesive environment that permits all your operating systems to run side by side for easy administration, seamless dataflow, high dependability, enhanced performance, and tight security. Progent's Solaris and Windows integration assistance offerings feature network infrastructure configuration and support, support for Windows services for UNIX, remote network monitoring and administration, remote technical support and repair, in-person technical support, and Contact Center outsourcing.
On-site Technical Support SharePoint Server 2013
On-site Technical Support SharePoint Server
Progent's Microsoft-certified experts can show you how to evaluate the economic case for implementing Microsoft SharePoint Server 2007, consult with you on the appropriate version of SharePoint for your application, provide setup and deployment services, help you to set up Microsoft SQL Server as a supporting database, optimize your network integrity, integrate your off-the-shelf and custom application programs to work with SharePoint 2007, develop a comprehensive security plan that encompasses portal technology, and deliver maintenance and Help Desk support.
Network Consultants Windows 7 Wireless
IT Consultants Windows 7 Help Desk
Progent's certified engineers offers offsite and onsite support expertise to help your company to administer, support, and troubleshoot computers powered by Microsoft Windows 7 and can also provide help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with change management, security and compliance, backup and restore, online connectivity, mobile device management, wireless configuration, and 24x7 system monitoring.
domain management Consultant
certificate expiration management Engineers
ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of the time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it.
Amazon Marketplace Web Service Contract Development
Amazon Marketplace Web Service Programming Firm
Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to streamline their operations by automating key sales functions such as listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's vast online ecosystem and automating their sales, vendors can broaden their reach, reduce their operating costs, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide programming, workflow integration, project management support, and training so you can cut development time and costs and expedite your ROI.
Urgent Microsoft Office 2000 Information Technology Consulting Firm
Microsoft Office 2003 IT Outsourcing Company
Progent’s IT outsourcing services offer economical network support for small businesses. Whether it involves designing network architecture, creating an in-house Help Desk or using an outside one, deploying a new email system, monitoring your system, or building an on-line eCommerce solution, outsourcing your network technical services can reduce expenses and eliminate risks, permitting IT service budgets to grow in a more linear and controlled manner than is possible by assembling a bulky, knowledgeable in-house IT organization. Progent’s Outsourcing White Paper and datasheets explain how Progent can help you build a secure and robust system architecture for your critical applications based on Microsoft Windows such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Setup and Support Microsoft Hyper-V Virtual Machines
On-site Support Microsoft Hyper-V 3.0
Progent's certified professionals can help you evaluate the potential advantages of Hyper-V-based server virtualization for your company, conduct pilot installations to validate Hyper-V's operation with your production software, assess your network and server architecture for optimal performance with virtual server solutions, assist you in migrating to Windows Server 2008 and configuring Hyper-V, educate your IT personnel to track and manage Hyper-V, offer expert consulting help for enhancing the security of your virtual machines, design and test disaster recovery procedures that maximize network availability, and provide ongoing consulting and technical support including affordable remote repair and comprehensive Help Desk outsourcing.
Remote Employees Video Conferencing Support Outsourcing
Award Winning At Home Workforce Video Conferencing On-site Support
Progent can assist small and mid-size companies to deploy and troubleshoot teleconferencing platforms to allow their telecommuters to communicate effectively with colleagues and customers.
Unity Connection Professional
24-Hour Unified CM SRST backup Technology Consulting Services
Cisco Unified Communications Manager (CUCM or Unified CM), previously named CallManager, acts as the heart of Cisco's communications and collaboration platform. CUCM and Unified CM Express offer a borderless IP-PBX by integrating with apps like Cisco Unified Communications Manager IM and Presence Service, Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's Cisco-certified consultants offer efficient and budget-friendly remote and onsite expertise to help businesses of any size to build and administer Unified CM environments by providing Cisco Unified Communications Manager integration and technical support services that add optimum productivity. Progent can assist with any aspect of Unified CM setup and troubleshooting in areas such as integrating Cisco Voice over IP phones and desktop Video phones, reviewing dial plans, setting up SIP trunking and PSTN calling, deploying ISR routers with CUBE VoIP networking support, designing Cisco UCS server clustering solutions for survivability, performance tuning, and integration with Microsoft Exchange and Skype for Business.
