Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Santa Rosa
ProgentProgent's consulting services for IT service organizations in Santa Rosa California allows you to offer your clients Progent's consulting and Help Desk support using your company's own branding as a transparent supplement to your in-house IT services group. These services can ease the way for you to add to your revenue, flesh out your service catalog, satisfy your customers, and increase your profits.

Progent's team of network infrastructure engineers, desktop support specialists, network administrators, and cybersecurity consultants have acted as seamless expansions to the support groups of some of the country's largest IT service businesses. Progent's range of technical knowledge allows you to widen the scope of your IT service practice, and Progent's transparency helps you elevate and protect your company's brand.

Progent is a network support firm with 20 years of experience providing remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network experts of any independent computer services firm in the world. Progent has delivered online technical assistance and consulting to clients in every state in the country. (Check out testimonials from Progent's clients.)

Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for network service organizations offers transparent resale to your customers of world-class services. Progent invoices your firm directly and works under your direction to deliver your customers support services under your branding. In addition, Progent offers an affordable Off-hours Support Program for customers who need 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the enabling technology behind an effective service desk. But full-featured ticketing systems are not only expensive to acquire and staff, but challenging to set up and manage. Smaller IT service providers do not have the necessary budget or personnel. Progent's Help Desk and ticketing solution offers IT support organizations an affordable way to retain their company branding while providing their customers responsive desktop support built around a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing solution for IT support firms takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing program enable you to increase your physical and virtual support volume, the range of technologies your business can take on, the number of locations you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT service firms include:

  • Progent's online desktop support group delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal business hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at extra cost.
  • Optional on-premises service in larger metro areas is available throughout the country at extra cost.
  • You keep full control of your customers and billing.
  • Your clients enter incident reports via your custom branded web portal, an 800 phone number, or by sending a message to your assigned mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For additional information about Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service firms allows you to act as a sole point of contact for practically all technical expertise your clients may need. You can grow your staff and strategic IT skills at your own pace without being forced to turn down opportunities owing to a gap in expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a seamless extension of your internal IT service team, responding to your direction, and invoices you rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize costs.
  • Detailed Documentation: Progent utilizes an enterprise-class reporting system to ensure that all IT services performed are fully documented. This allows you to shift account responsibilities to in-house personnel when you have sufficient people and relevant technical skills.
Major advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Business: You can quickly and affordably accept additional opportunities outside your core areas of expertise and open new territories without the risks involved with expanding your head count too rapidly.
  • Strengthen Your Brand: You can improve your mind share as a comprehensive network support firm by offering more solutions to more clients using your own company name.
  • Flesh Out Your Services Catalog: Progent offers top-tier expertise in a broad range of technologies and can act as a reliable resource for growing your IT service operations.
  • Fast Escalation: With a large roster of senior consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Keep Your Clients Happy: Satisfied clients keep coming back. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for expertise outside the fold.
  • Online Support Professionals: For 20 years, Progent has delivered remote IT support ranging from Call Center services to high-level consulting. Effective online service saves money and produces quick solutions.
  • Advanced Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts hold advanced certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Santa Rosa, California Businesses
Progent's veteran team of certified engineers can provide Santa Rosa, California companies a broad range of remote consulting and debugging services. Areas of expertise covered under Progent's reseller program for IT service organizations include:

Find Out More About Progent's Reseller Support for Network Service Providers in Santa Rosa, California
For more information about Progent's consulting program for network service firms in Santa Rosa, California, call 1-800-993-9400 or refer to Contact Progent.