Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in Santa Rosa
ProgentProgentís consulting services for IT service organizations in Santa Rosa California enables your company to provide your clients Progent's consulting expertise and Help Desk support with your company's brand as a seamless augmentation of your in-house network services team. This can help you add to your client base, flesh out your service offerings, create happy clients, and improve your profits.

Progentís nationwide team of network infrastructure experts, PC integration and troubleshooting technicians, IT administrators, and cybersecurity consultants have acted as seamless adjuncts to the IT staffs of some of the worldís biggest IT support firms. Progentís breadth and depth of technical knowledge enables you to add to the capabilities of your IT support practice, and Progentís close integration with your support team helps you promote and preserve your branding.

Progent is an IT consulting company with 20 years of background delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network engineers of any private IT support company in the world. Progent has delivered remote technical support and consulting to clients in every state in the U.S. (Refer to recommendations from Progent's clients.)

Using Progent's Support Services Under Your Branding
Progent's reseller program for network service organizations offers seamless resale to your clients of professional services. Progent bills you directly and performs under your instructions to deliver your customers consulting and support services under your brand. In addition, Progent has an affordable Off-hours Support Service for customers who require 24x7 support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing is fundamental to an effective IT Call Center. But modern ticketing platforms are not just expensive to acquire and staff, but difficult to set up and maintain. Smaller IT service organizations rarely have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT support organizations an affordable way to keep their company branding while providing their clients responsive desktop support services built around an advanced ticketing system and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing solution for IT service companies takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The features available with Progent's Service Desk and ticketing solution allow you to expand your support volume, the diversity of technical issues your company can take on, the number of {geographies you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT support firms include:

  • Progent's remote desktop service team delivers Level 1 end user assistance with 1-hour SLA to begin work during standard business hours.
  • Standard service hours are from 5am to 7pm PST, five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises support in larger metros is available throughout the US at extra cost.
  • You have complete control of your customers and billing.
  • Your clients submit incident reports using your own branded Internet portal, a toll-free phone number, or by sending an email to your dedicated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more information on Progent's Help Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service organizations allows you to become a sole point of contact for virtually all technical expertise your clients may require. You can grow your staff and strategic in-house competencies steadily without having to say no to new business owing to a lack of expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your internal IT service team, under your management, and bills your firm instead of your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Reporting: Progent utilizes an advanced reporting system to ensure that all IT services performed are fully described. This makes it easy for your IT support organization to transfer service responsibilities to in-house personnel once you have sufficient staff and relevant skill sets.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Practice: You can quickly and safely take on additional opportunities beyond your core areas of excellence and open new geographies without assuming the risks involved with expanding your full-time staff too rapidly.
  • Strengthen Your Name: You can improve your positioning as a full-spectrum IT support firm by offering more services to more customers using your own brand.
  • Flesh Out Your Services Catalog: Progent offers world-class support in a wide array of technologies and can act as a dependable resource for expanding your IT support operations.
  • Fast Problem Escalation: Thanks to a sizable team of top-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Make Your Customers Satisfied: Happy clients stick. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek help outside the fold.
  • Online Technical Support Experts: For 20 years, Progent has provided remote network support ranging from Call Center support to high-level consulting. Effective remote support cuts costs and produces fast results.
  • Major Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP, CISM, and CRISC. Find out more about Progent's industry certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Santa Rosa, California Businesses
Progent's seasoned team of certified engineers offers Santa Rosa, California companies a wide array of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for network service organizations include:

Learn More Details About Progent's Reseller Program for IT Service Organizations in Santa Rosa, California
To learn additional information about Progent's reseller program for network service organizations in Santa Rosa, California, call 1-800-993-9400 or see Contact Progent.