Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms in Santa Rosa
ProgentProgentís consulting services for IT service firms in Santa Rosa California enables your company to offer your clients Progent's consulting expertise and Help Desk support using your brand as a transparent supplement to your regular IT support group. These services can ease the way for you to grow your client base, fill out your service catalog, create happy customers, and increase your profits.

Progent's roster of network infrastructure engineers, PC integration and troubleshooting technicians, IT admins, and data security professionals have worked as transparent supplements to the IT groups of some of the country's largest IT support firms. Progentís breadth and depth of technical knowledge enables you to add to the capabilities of your IT support practice, and Progentís close integration with your support team lets you promote and preserve your branding.

Progent is an IT consulting company with two decades of experience delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network engineers of any private IT services firm in the world. Progent has provided online technical assistance and advanced consulting to customers in every state in the U.S. (Refer to recommendations from Progent's clients.)

Reselling Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service providers features transparent resale to your clients of world-class services. Progent bills you exclusively and performs under your instructions to provide your clients consulting and support services under your branding. In addition, Progent has an affordable Off-hours Support Service for clients who require 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing systems are fundamental to an efficient Help Desk. But enterprise-grade ticketing platforms are not just costly to license and staff, but a hassle to configure and manage. Small or niche IT support firms seldom have the necessary financial or human resources. Progent's Help Desk and ticketing solution offers IT service organizations an affordable way to keep their own branding while providing their customers world-class desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing program for IT service organizations leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing services allow you to expand your physical and virtual support volume, the range of technical issues your business can take on, the number of {geographies you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT service companies include:

  • Progent's remote desktop service group provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in major metros is available throughout the US at additional cost.
  • You retain complete control of your customers and invoicing.
  • Your clients submit requests through your custom branded web portal, an 800 number, or by directing a message to your assigned email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see more information on Progent's Help Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service organizations allows your support team to act as a sole point of contact for practically all IT expertise your clients may need. You can grow your team and core IT skills steadily without being forced to decline opportunities due to a lack of in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a transparent extension of your internal IT service group, responding to your management, and bills your firm instead of your customer.
  • By-the-Minute Billing: Progent bills by the minute to reign in expenses.
  • Detailed Service Reporting: Progent utilizes an enterprise-class service documentation platform to make sure all IT services performed are thoroughly described. This enables you to transfer service responsibilities to internal consultants when you have sufficient people and appropriate technical skills.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Business: You can quickly and affordably take on more opportunities beyond your core fields of excellence and serve additional territories without the risks associated with increasing your full-time staff too rapidly.
  • Strengthen Your Brand: You can solidify your mind share as a full-spectrum IT support provider by offering more services to more customers using your own brand.
  • Add to Your IT Support Portfolio: Progent offers top-tier support in a broad range of IT disciplines and can be a reliable resource for growing your IT support operations.
  • Fast Problem Escalation: Thanks to a large roster of high-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
  • Keep Your Customers Satisfied: Happy clients are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek expertise outside the fold.
  • Remote Technical Support Experts: For two decades, Progent has delivered online network support ranging from Help Desk services to high-level consulting. Efficient online support saves money and produces fast solutions.
  • Top Industry Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP, CISM, and CRISC. Learn more details about Progent's technology certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Santa Rosa, California Businesses
Progent's veteran roster of certified consultants and technical experts offers Santa Rosa, California organizations a broad array of online consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for IT service firms include:

Find Out More About Progent's Reseller Program for IT Service Organizations in Santa Rosa, California
For more information about Progent's consulting program for IT service firms in Santa Rosa, California, call 1-800-993-9400 or see Contact Progent.