Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in Santa Rosa
ProgentProgentís consulting services for IT service organizations in Santa Rosa California enables your company to provide your clients Progent's consulting expertise and Help Desk Call Center support using your own branding as a transparent augmentation of your regular IT services group. This can ease the way for you to grow your revenue, fill out your service offerings, create happy customers, and increase your bottom line.

Progentís nationwide team of network infrastructure experts, PC integration and troubleshooting specialists, IT administrators, and data security professionals have acted as transparent supplements to the support groups of some of the country's largest IT support businesses. Progentís range of technical knowledge enables you to widen the scope of your IT service practice, and Progentís transparency helps you strengthen and preserve your branding.

Progent is a network consulting company with two decades of experience delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any independent IT support firm in the world. Progent has provided online IT support and advanced consulting to customers in every state in the U.S. (See testimonials from Progent's customers.)

Reselling Progent's Services With Your Branding
Progent's reseller program for network service organizations features seamless resale to your customers of professional IT services. Progent bills you exclusively and performs under your direction to deliver your clients support services under your branding. In addition, Progent offers a low-cost Off-hours Support Service for customers who require 24x7 technical support.

Help Desk and Ticketing for IT Service Providers
Ticketing is the enabling technology behind an effective Help Desk. But enterprise-grade ticketing platforms are not only costly to license and staff, but also difficult to configure and manage. Smaller IT service companies do not have the required resources. Progent's Call Center and ticketing solution offers IT support organizations an affordable way to retain their custom branding while providing their clients responsive desktop support services backed by a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing program for IT support firms leverages Progent's sizable investments in advanced ticketing software, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing services enable you to expand your physical and virtual support workload, the diversity of technologies your company can take on, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT support organizations include:

  • Progent's remote desktop service group provides Level 1 end user support with 1-hour service level agreement to commence work during standard work hours.
  • Normal service times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is available at extra cost.
  • Optional on-premises support in major metro areas is available throughout the country at extra cost.
  • You keep full control of your clients and invoicing.
  • Your customers enter service requests using your branded Internet portal, a toll-free number, or by directing a request to your assigned mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see additional details on Progent's Help Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service providers allows your support team to act as a sole source for practically all IT guidance and troubleshooting your customers may need. You can grow your team and strategic IT skills steadily without being forced to decline new business owing to a gap in in-house expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your internal IT service team, responding to your direction, and bills your firm rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to minimize costs.
  • Detailed Service Reporting: Progent uses an advanced service documentation system to ensure that all IT services delivered are fully documented. This enables your IT support organization to shift service responsibilities to internal personnel when you have enough people and relevant technical skills.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Business: You can easily and affordably accept additional jobs beyond your core fields of excellence and open new territories without the risks involved with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT service provider by offering more services to more clients under your own brand.
  • Add to Your IT Support Catalog: Progent can provide top-tier support in a wide range of IT disciplines and can be a dependable reservoir of skills for expanding your IT service business.
  • Fast Escalation: With a sizable team of senior technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Make Your Clients Satisfied: Satisfied customers are loyal. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek help from your competitors.
  • Remote Support Experts: For two decades, Progent has delivered remote IT support from Help Desk services to high-level consulting. Effective online service cuts costs and produces fast results.
  • Major Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Santa Rosa, California Businesses
Progent's veteran roster of certified consultants can provide Santa Rosa, California organizations a broad array of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service providers include:

Find Out More Details About Progent's Consulting Support for IT Service Firms in Santa Rosa, California
For additional details about Progent's consulting support for IT service organizations in Santa Rosa, California, call 1-800-993-9400 or refer to Contact Progent.