Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Santa Rosa
ProgentProgent's consulting services for network service firms in Santa Rosa California enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support with your company's own branding as a seamless augmentation of your in-house network support team. These services can help you grow your revenue, fill out your service offerings, satisfy your clients, and improve your bottom line.

Progent's team of network infrastructure experts, desktop support specialists, IT admins, and data security professionals have acted as seamless supplements to the support groups of some of the world's biggest IT support businesses. Progent's range of technical knowledge allows you to widen the capabilities of your IT support business, and Progent's close integration with your support team helps you promote and protect your company's brand.

Progent is an IT support company with two decades of background delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any independent computer services firm in the world. Progent has provided online IT assistance and consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)

Using Progent's Services With Your Own Brand
Progent's consulting program for network service firms offers transparent resale to your clients of professional services. Progent invoices you exclusively and works under your direction to deliver your customers consulting and support services under your brand. In addition, Progent has an affordable Extended Hours Support Service for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is the heart of a successful IT Call Center. But modern ticketing platforms are not only expensive to license and staff, but also a hassle to set up and manage. Smaller IT support companies seldom have the necessary financial or human resources. Progent's Call Center and ticketing program gives IT service organizations an economical way to retain their custom branding while delivering their customers responsive desktop support built around an advanced ticketing system and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing solution for IT service firms takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing platform. The features available with Progent's Call Center and ticketing solution enable your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your company can handle, the number of geographies you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT support companies include:

  • Progent's online desktop service group provides Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Standard service hours are from 5am to 7pm PST, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in major metros is available throughout the country at additional cost.
  • You retain full control of your clients and billing.
  • Your clients submit requests using your branded Internet portal, an 800 phone number, or by directing a request to your designated mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more information about Progent's Service Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting for network service providers allows your support team to become a single point of contact for practically all technical expertise your clients may require. You can grow your staff and core IT skills at your own pace without being forced to turn down new business owing to a gap in expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent extension of your internal support group, under your direction, and bills your firm instead of your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Detailed Service Documentation: Progent uses an advanced reporting platform to ensure that all IT services delivered are fully documented. This makes it easy for you to transfer service responsibilities to in-house consultants when you have enough staff and appropriate technical skills.
Key advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Practice: You can quickly and efficiently take on additional jobs outside your core areas of expertise and serve new geographies without exposure to the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a full-spectrum network support firm by delivering more services to more clients using your own brand.
  • Add to Your Services Portfolio: Progent can provide world-class support in a wide range of IT disciplines and can act as a reliable resource for expanding your IT support business.
  • Rapid Problem Escalation: With a large roster of high-level IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Make Your Customers Happy: Satisfied customers stick. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for help from other support firms.
  • Remote Support Experts: For 20 years, Progent has provided remote network support ranging from Help Desk services to advanced consulting. Effective online service saves money while delivering fast results.
  • Advanced Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Santa Rosa, California Organizations
Progent's seasoned team of certified engineers can provide Santa Rosa, California companies a wide range of remote technical guidance and debugging services. Areas of expertise offered under Progent's consulting program for IT service firms include:

Find Out More About Progent's Consulting Support for IT Service Providers in Santa Rosa, California
For more details about Progent's consulting program for IT service firms in Santa Rosa, California, call 1-800-993-9400 or visit Contact Progent.