Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Santa Rosa
ProgentProgent's consulting support for IT service organizations in Santa Rosa California enables you to provide your clients Progent's consulting and Help Desk Call Center support under your own branding as a seamless augmentation of your regular network support group. This can help you grow your revenue, close gaps in your service offerings, create happy clients, and increase your profits.

Progent's team of network infrastructure experts, PC integration and troubleshooting specialists, IT admins, and data security professionals have worked as transparent extensions to the IT staffs of some of the world's largest IT service businesses. Progent's breadth and depth of expertise enables you to widen the capabilities of your IT support practice, and Progent's transparency lets you strengthen and preserve your branding.

Progent is a network consulting company with two decades of background delivering online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network engineers of any independent computer services firm in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)

Using Progent's Support Services Under Your Branding
Progent's reseller program for network service firms features transparent resale to your customers of professional services. Progent bills you directly and performs under your direction to deliver your clients support services under your branding. In addition, Progent has a low-cost Off-hours Support Program for clients who need 24x7 technical support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing is fundamental to an effective IT Call Center. But modern ticketing platforms are not just costly to acquire and staff, but challenging to set up and manage. Small or niche IT service companies seldom have the required budget or personnel. Progent's Help Desk and ticketing solution gives IT support firms a practical way to retain their company branding while delivering their clients responsive desktop support built around an advanced ticketing system and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop support team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up communications with your current ticketing platform. The features offered with Progent's Service Desk and ticketing services enable your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your firm can handle, the number of locations you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT support companies include:

  • Progent's online desktop support group delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Normal service hours are from 5am to 7pm PST, five days per week.
  • Extended hours support is available at extra cost.
  • Optional onsite support in major metro areas is available throughout the US at additional cost.
  • You retain full control of your clients and billing.
  • Your clients submit requests using your branded Internet portal, an 800 number, or by directing a request to your designated email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional information about Progent's Call Center and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for network service firms allows you to act as a single point of contact for virtually all IT guidance and troubleshooting your customers may need. You can build your staff and strategic IT skills at your own pace without being forced to turn down new business due to a lack of expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a transparent supplement to your internal support group, under your coordination, and bills your firm instead of your customer.
  • Granular Billing: Progent charges by the minute to minimize expenses.
  • Detailed Service Reporting: Progent uses an enterprise-class service documentation platform to make sure all IT services performed are fully described. This makes it easy for your IT support organization to transfer account assignments to in-house personnel once you have enough staff and relevant technical skills.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Practice: You can quickly and efficiently take on additional jobs beyond your core fields of excellence and serve new geographies without exposure to the risks involved with increasing your head count too rapidly.
  • Re-enforce Your Brand: You can solidify your mind share as a full-spectrum IT support firm by delivering more solutions to more clients using your own company name.
  • Add to Your IT Support Portfolio: Progent offers world-class support in a wide array of technologies and can be a dependable reservoir of skills for growing your IT support operations.
  • Fast Escalation: With a large team of senior consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
  • Keep Your Clients Happy: Happy clients are loyal. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for help from your competitors.
  • Remote Technical Support Experts: For 20 years, Progent has provided remote network support ranging from Call Center support to high-level consulting. Efficient online support saves money while delivering quick solutions.
  • Advanced Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including CISSP, CISM, and GIAC. Find out more about Progent's technology certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Santa Rosa, California Businesses
Progent's seasoned roster of certified consultants can deliver Santa Rosa, California organizations a broad range of online consulting and debugging services. Areas of expertise covered under Progent's reseller program for IT service providers include:

Find Out More Details About Progent's Reseller Support for IT Service Organizations in Santa Rosa, California
For more information about Progent's consulting program for IT service organizations in Santa Rosa, California, call 1-800-993-9400 or visit Contact Progent.