Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Providers in West Palm Beach
ProgentProgent's consulting support for IT service organizations in West Palm Beach Florida enables your company to provide your customers Progent's consulting expertise and Help Desk support under your company's own branding as a seamless supplement to your regular IT services team. This can ease the way for you to add to your client base, flesh out your service catalog, satisfy your clients, and improve your bottom line.

Progent's nationwide roster of network experts, PC integration and troubleshooting specialists, IT administrators, and cybersecurity consultants have acted as transparent supplements to the support staffs of some of the world's biggest IT service businesses. Progent's range of technical knowledge enables you to add to the capabilities of your IT service practice, and Progent's close integration with your support team lets you elevate and protect your branding.

Progent is a network consulting firm with 20 years of background delivering remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure experts of any private IT services firm in the world. Progent has provided remote IT assistance and consulting to clients in every state in the country. (Check out recommendations from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's reseller program for network service firms features seamless resale to your customers of professional IT services. Progent invoices your firm exclusively and works under your instructions to deliver your customers consulting and support services under your branding. Also, Progent offers an affordable Off-hours Support Program for customers who require access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the enabling technology behind an effective Help Desk. But enterprise-grade ticketing systems are not only costly to license and staff, but also difficult to set up and maintain. Small or niche IT service firms seldom have the necessary financial or human resources. Progent's Service Desk and ticketing program offers IT service organizations an affordable way to retain their own branding while providing their clients responsive desktop support services built around a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing program for IT support organizations leverages Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing services allow you to increase your physical and virtual support volume, the range of technical issues your company can handle, the number of geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT service organizations include:

  • Progent's online desktop service staff provides Level 1 end user assistance with 1-hour service level agreement to begin work during standard work hours.
  • Standard service hours are 5am to 7pm PST, five days a week.
  • Extended support is available at additional cost.
  • Optional onsite service in larger metros is offered across the country at additional cost.
  • You have complete control of your clients and billing.
  • Your customers enter service requests by means of your own branded web portal, an 800 number, or by sending a message to your designated email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional information about Progent's Help Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service firms allows your support team to act as a sole source for practically all IT guidance and troubleshooting your clients may require. You can build your staff and strategic in-house competencies at your own pace without being forced to decline opportunities owing to a gap in expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your internal support group, under your coordination, and bills you instead of your customer.
  • Granular Billing: Progent charges on a per-minute basis to minimize costs.
  • Extensive Reporting: Progent utilizes an advanced documentation platform to ensure that all services delivered are fully described. This allows support group to transfer service assignments to in-house consultants once you have enough staff and appropriate technical skills.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Business: You can easily and safely take on more jobs outside your main fields of excellence and serve additional territories without the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum IT support firm by offering more solutions to more customers using your own company name.
  • Add to Your IT Support Portfolio: Progent offers world-class support in a wide range of IT disciplines and can be a reliable reservoir of skills for growing your IT service operations.
  • Fast Problem Escalation: With a large team of top-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
  • Make Your Clients Satisfied: Satisfied clients stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for expertise from your competitors.
  • Online Support Professionals: For two decades, Progent has delivered online IT support ranging from Call Center support to advanced consulting. Effective remote service saves money and produces quick solutions.
  • Top Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISA, and CRISC. Learn more about Progent's certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for West Palm Beach, Florida Organizations
Progent's veteran roster of certified engineers can deliver West Palm Beach, Florida businesses a wide array of remote technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for IT service organizations include:

Find Out More Details About Progent's Reseller Support for Network Service Organizations in West Palm Beach, Florida
To learn more information about Progent's consulting program for network service organizations in West Palm Beach, Florida, call 1-800-993-9400 or visit Contact Progent.