West Palm Beach Consulting Services for Network Support Organizations
Transparent Short-Term IT Support Assistance
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in West Palm Beach
Progent’s consulting services for IT service firms in West Palm Beach Florida allows you to provide your customers Progent's consulting expertise and Help Desk support with your company's own branding as a seamless supplement to your in-house network support team. These services can help you add to your client base, flesh out your service offerings, satisfy your clients, and improve your bottom line.
Progent’s nationwide roster of network infrastructure engineers, desktop support technicians, IT administrators, and cybersecurity consultants have acted as transparent adjuncts to the support staffs of some of the world’s biggest IT support firms. Progent’s range of technical knowledge enables you to broaden the scope of your IT support practice, and Progent’s close integration with your support team helps you promote and preserve your company's brand.
Progent is an IT support company with 20 years of experience providing online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any private computer services company in the world. Progent has provided online technical assistance and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)
Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service firms offers transparent resale to your clients of professional IT services. Progent invoices your firm exclusively and performs under your direction to provide your customers support services under your branding. Also, Progent has an affordable Extended Hours Support Program for clients who need 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the enabling technology behind an effective IT Call Center. But enterprise-grade ticketing platforms are not just expensive to license and staff, but difficult to set up and manage. Smaller IT support firms do not have the required budget or personnel. Progent's Service Desk and ticketing solution offers IT service organizations an economical way to retain their own branding while providing their clients world-class desktop support backed by an advanced ticketing system and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT support organizations takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing solution enable your IT service firm to increase your physical and virtual support volume, the diversity of technologies your business can handle, the locations you can serve, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT service companies include:
- Progent's online desktop service team delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal work hours.
- Normal service hours are from 5am to 7pm PST, five days per week.
- Extended support is offered at additional cost.
- Optional onsite support in major metros is offered across the country at additional cost.
- You keep full control of your customers and billing.
- Your clients submit service requests via your own branded web portal, a toll-free number, or by directing an email to your assigned email address.
- Each client request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified online until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service organizations allows you to become a single point of contact for virtually all IT expertise your clients may require. You can build your team and core in-house competencies steadily without having to turn down new business owing to a lack of expertise or a shortage of personnel.
Key features of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent acts as a seamless supplement to your in-house IT service team, under your coordination, and invoices you instead of your client.
- Granular Billing: Progent bills on a per-minute basis to reign in expenses.
- Extensive Documentation: Progent uses an enterprise-class service documentation platform to make sure all services performed are thoroughly documented. This allows support group to transfer account assignments to in-house consultants when you have enough people and appropriate skill sets.
- Safely Grow Your Service Practice: You can easily and safely accept more opportunities beyond your core fields of excellence and open additional territories without exposure to the risks involved with increasing your head count too rapidly.
- Re-enforce Your Name: You can solidify your mind share as a full-spectrum IT support provider by delivering more solutions to more clients under your own brand.
- Flesh Out Your IT Support Portfolio: Progent can provide world-class support in a broad array of IT disciplines and can be a dependable resource for expanding your IT service business.
- Rapid Escalation: With a large team of senior technology experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
- Make Your Clients Happy: Happy customers are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from other support firms.
- Online Technical Support Professionals: For two decades, Progent has provided remote IT support from Call Center support to high-level consulting. Effective online service saves money while delivering quick solutions.
- Major Industry Certifications: Progent’s engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISM, and GIAC. Find out more details about Progent's certifications.
Progent's Practice Areas for West Palm Beach, Florida Businesses
Progent's seasoned team of certified consultants and technical experts can deliver West Palm Beach, Florida organizations a broad array of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service organizations include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Integration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Migration
- Active Directory and Azure AD Integration
- Office 365 Configuration
- Microsoft Dynamics GP Expertise
- Microsoft Azure, Amazon AWS, Google Cloud
- Remote Network Support
- Teleworker Support
- Cisco Network
- Juniper Networks Expertise
- Cisco Routers Configuration
- Cybersecurity Consultants
- Business Continuity Planning
- Penetration Testing
- Firewall Integration
- Call Center Services
- Desktop Support
- Colo Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Development
- Virtual Server Automation
- Windows Hyper-V Setup
- VMware vSphere Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- BYOD Management
- iPhone Support
- Google Android Smartphone Support
- Ransomware Recovery
- Backup/Recovery Consulting
- Cisco IP Voice Phones and Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi Access Point Configuration
- Wi-Fi Site Assessments
Learn More Details About Progent's Reseller Support for IT Service Providers in West Palm Beach, Florida For additional details about Progent's consulting support for network service firms in West Palm Beach, Florida, call 1-800-993-9400 or see Contact Progent.
An index of content::
Home Based Microsoft Certified Job Openings
Work from Microsoft Consulting Home Based Jobs
Progent is convinced that a well designed and executed network is a vital factor for enabling a company's growth, and we follow this credo in our corporate network infrastructure. We have created a non-stop virtual office infrastructure that allows our in-house engineers and certified contractors to deliver rapid and effective support, collaborate easily on complex projects, and gain from career and personal growth by being a member of a dynamic company ethos of self motivation and freedom.
SQL Server 2019 Reporting Services Integration Services
SQL Server 2019 and VMWare Network Consulting
Progent's certified SharePoint 2019 and SharePoint Online experts can provide economical remote and on-premises consulting expertise, software development, and debugging services for organizations of all sizes who want to upgrade to SharePoint Server 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist customers plan and carry out an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates onsite and cloud resources into a seamless intranet system.
Exchange 2013 Migration Network Consultant
Exchange 2013 Compliance Online Technical Support
Microsoft Exchange 2013 incorporates significant improvements to the capabilities of Microsoft Exchange 2010 and delivers important innovations as well as a revamped structure. These improvements favorably impact vital facets of IT like manageability, high availability (HA), security, cost of ownership, teamwork, expandability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you evaluate the potential business benefits of migrating to Exchange 2013, create an efficient validation and deployment plan, and train your IT team to manage your Exchange 2013 solution. Progent also offers ongoing online support and management services for Microsoft Exchange Server 2013.
Specialist Ubiquiti UniFi Wave 2 WiFi AP
24 Hour Services Ubiquiti UniFi Security Gateway
Ubiquiti's UniFi family of Wi-Fi network devices includes a wide selection of Wave 2 Wi-Fi access points (APs), security gateways, and managed switches. UniFi devices running on multiple sites with any number of access points can be remotely provisioned and managed with free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, tuning, troubleshooting, monitoring, and analytics. Progent offers the expertise of veteran Wi-Fi professionals who can help your organization to assess the value of UniFi products for your environment and assist you to plan, deploy, administer, and maintain your UniFi ecosystem.
Exchange Online and on-premises Exchange Specialists
Open Now Office 365 Single Sign On Troubleshooting
Progent can help your business to evaluate the wealth of subscription plans available with Office 365 and integrate your network with Office 365 so you derive top business value. Progent supports multi-platform environments that incorporate Windows, macOS, and Linux software. Progent can also help your business to build and manage hybrid ecosystems that seamlessly integrate local and cloud-based resources.
CRISC Certified Cybersecurity Consultant
CRISC Certified Consultant
Progent's disaster recovery planning and business continuity engineers can help you design a disaster recovery plan in case of an IT system catastrophe. Progent can help you define a complete disaster recovery strategy that incorporates periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified engineers can also show you how to create an affordable, fault-tolerant system architecture that takes into account availability issues covering a wide range of infrastructure technologies and procedures.
Network Engineer Subcontractor Job
Contract Network Consulting
If you are an information technology engineer with technical support expertise, teaming with Progent and helping our clients will expand your abilities via interaction with our staff of motivated, world-class consultants. Progent's commitment to providing IT expertise and technical support to small and midsize companies will give you the chance to consult in depth with decision makers and contribute tangibly to the success of dynamic organizations. In addition, Our virtual office network offers the most advanced technology for remote service and wireless connectivity to allow you to come up with fast solutions when you take on business-critical problems.
Urgent Apple Mac and Windows coexistence Online Technical Support
Mac and Windows IT Consulting
Progent's support experts in Apple OS X and Windows technology can show you how to integrate Mac and Windows systems into seamless networks with resource sharing and collaboration functionality. Enabling productive co-existence among a variety of servers and workstations powered by Apple Mac OS and Windows calls for broad knowledge of and experience with Mac and Windows products. Progent's background in Microsoft and Macintosh service makes it possible to offer world class support to businesses that depend on these technologies to maintain their strategic advantage. Progent can also assist your business to integrate Apple's iPhones and iPads with your Windows environment.
Cisco Certified Internetwork Expert (CCIE Voice) Technical Support Organization
Certified Novell Engineer (CNE) Consultancy Firms
Progent offers customers access to consultants who have been awarded some of the IT industry's most prized credentials. Progent thinks that clients have the right to be sure that their IT support consultants have formal testing plus broad real-world experience so that Progent's clients can use Progent's service with confidence. In many cases, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) confers priority for substantially superior vendor help than is offered to non-certified consultants, allowing Progent to deliver customers a better level of computer support. In other cases, recognized certifications such as CISA or ISSAP for network security can aid corporate clients to show compliance with regulatory requirements by engaging the services of accredited IT experts.
Windows Server 2019 Security and Compliance Integration
Best Microsoft Certified Expert Windows Server 2019 Storage Spaces Direct Consultant Services
Progent's Microsoft-certified Windows Server 2019 experts can help your organization to design and implement a cost-effective migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers significant improvements in scale, speed, manageability, virtualization, security and compliance, hybrid local/cloud integration, resilience, and Linux support.
Consult Email Anti-fraud Intelligence
Email Virus Fingerprint Consultants
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to provide centralized management and comprehensive security for your email traffic. The hybrid architecture of ProSight Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall.
Home Based Network Consulting Full-Time Jobs
Career Opportunities Home Based Computer Consultant
Progent believes that a carefully designed and implemented information system can be a crucial factor for enabling a firm's growth, and we apply this credo in our own network environment. We have created a zero-downtime virtual office infrastructure that enables our in-house engineers and authorized contractors to offer fast and efficient support, cooperate closely on complex projects, and gain from professional and personal maturity from being a member of an exciting company culture of personal drive and independence.
24x7 Ransomware Recovery Readiness Check Services
Ransomware Recovery Preparedness Audit Professional
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner and safer AD implementation. Both options also provide the long-term benefits of state-of-the-art remote network monitoring and management technology. These benefits can include lower-cost management, better compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime.
800 ISR Router Information Technology Consulting
ISR Routers On-site Technical Support
Cisco has designed a full product line of routers including appliances designed to provide the protection, bandwidth, and reliability demanded by organizations from small offices to global enterprises. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved reliability and system uptime. Progent can show you how to select and configure Cisco routers to establish a reliable infrastructure for your network and to make it economical to expand as you add new users, start new offices, install new services, extend your network to customers and partners, and support a more mobile workforce. Progent can provide help with a variety of routers powered by Cisco's IOS operating system, including Cisco's 800 family of small office VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 2900 and 3900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for core Networks, plus older 3600 and 3700 Series Routers.
24/7 Helpdesk for Remote Workforce Consulting
Emergency Remote Workers Consultants
Progent has 20 years of background helping small and mid-size businesses to plan, deploy, optimize, administer, and troubleshoot information networks that support at-home workers.
SCCM Application Management Online Troubleshooting
SCCM Boundary Groups Support Services
System Center Configuration Manager automates application and device provisioning and updating, simplifies security and compliance settings management, keeps track of network assets, guards against corporate data leakage, performs health monitoring, allows secure end-user self service, and offers a single point of control for managing mixed-OS networks running on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud specialists can help businesses of any size with any aspect of planning, implementing, using and troubleshooting a System Center Configuration Manager deployment for on-premises, cloud, or hybrid environments.
Immediate Integration Remote Access
Cisco VPN Remote Support
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size company integrate and support Cisco’s security and VPN products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both remote connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to manage and offer the versatility to evolve with your changing business needs. Progent’s Cisco-Certified network consultants are familiar with Cisco’s comprehensive line of products targeted at preventing data pilfering, virus and worm outbreaks, Denial of Service attacks, and other threats to your network. Progent can help you deploy Cisco products to get secure access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a centralized client access control framework for user authentication, authorization, and accounting from an easy-to-use Web interface.
Great Plains Developer Firm
Software Integration Firm
For custom program development, Progent can provide software design experts to produce business applications in areas such as eCommerce, web site design, Microsoft Dynamics packages including Great Plains Software accounting system, and custom management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent’s experts can use Microsoft IIS to create custom eCommerce solutions powered by Microsoft ASP.NET. In addition, Progent offers expertise in a broad range of custom software development platforms including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers expertise in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
ISA Server Specialist
ISA Server Consultant Services
Progent's Microsoft-certified TMG 2010 and ISA Server 2006 consultants can help you to design, deploy, and support an implementation of Forefront Threat Management Server or Internet Security and Acceleration Server 2006 on your network that provides the firewall security, speed and manageability that your business needs.
Network Installations Cisco Router
Cisco CCIE Remote Security Consulting Company
Progent can provide fast online access to Cisco CCIE network infrastructure experts. Progent's CCIE consultants can link to your environment using powerful remote support tools to deliver quick and economical troubleshooting and remediation of urgent network infrastructure issues.
Forefront Threat Management Gateway 2010 Remote Consulting
Top Forefront Threat Management Gateway Remote Technical Support
Microsoft Forefront TMG 2010 is based on the powerful security technologies of Internet Security and Acceleration Server 2006 and provides a easily administered web gateway that delivers a single-server platform for a variety of security functions including an multi-layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, application proxy, VPN management, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes comprehensive web security reporting features, allows customized reports generated by Microsoft SQL Server, integrates with Active Directory to simplify policy enforcement, and can be operated as a virtual machine to cut expenses and improve availability. Progent's Microsoft consultants can help you to design and execute pilot and production implementations; interface Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008, AD, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint; install Forefront TMG 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and provide ongoing support and repair services. Progent can also help you to upgrade smoothly to Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.
Windows 2003 Server Integration Services
Microsoft Windows Server 2003 Consultant
Progent's certified Windows 2003 Server consultants can provide network support and expert consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows Server 2003, and Windows Server 2000. Progent's Microsoft Windows Server 2003 migration, integration, update, and support offerings include network planning, deployment, project management, on-site and off-site network support and repair, Help Desk services, expert security services, turn-key outsourcing, and cost-effective co-sourcing.
Linux with Windows Engineers
Specialist Linux, Windows
If your business network combines Linux-based products platforms with Windows, Progent can help you to integrate your servers into a cohesive environment that permits all your OS platforms to run side by side for simple administration, seamless dataflow, high dependability, superior performance, and strong protection. Progent's UNIX/Linux and Microsoft Windows integration assistance offerings feature network infrastructure integration and service, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and management, online technical help and repair, on-site technical support, and Help Desk Call Center outsourcing.
Network Monitoring IT Consultant
Microsoft Certified Application Monitoring Information Technology Consulting
Remote continuous network monitoring, automated alerts, and periodic analytical reporting are crucial to preserving the health of your IT system and eliminating unnecessary and costly downtime. Remote Monitoring and Management (RMM) solutions have advanced to the point that companies of any size can get a degree of protection that was once reserved for large enterprises. Progent can provide several RMM solutions available as low-cost service packages created to assist your company to identify and fix a most network issues before they get big enough to hurt productivity.
Small Office Network Admin Companies
Small Business Network Documentation
Progent provides the services of Microsoft and Cisco-Certified network support professionals to offer clients affordable ways to help companies optimize the benefits of Microsoft and Cisco technology. For environments that range from small offices to nationwide enterprises, Progent's expert engineers can help you improve your network's e-mail infrastructure, protection, availability, throughput, and system management.
Internet Security and Acceleration Server Computer Consultant
ISA 2004 Firewall Specialist
Progent's Microsoft-certified TMG 2010 and Internet Security and Acceleration Server 2006 experts can help you to design, deploy, and support a configuration of Forefront TMG or ISA Server 2006 on your network that provides the firewall security, performance and ease-of-use that your company needs.
HP Lights-Out 100c Remote Management Card Engineer
Remote Server Management Cards Consultancy
Remote management cards offer network managers full control over a server without the need for an on-site presence. Using remote server management cards, all console screen information plus keyboard and mouse operations are exported to an off-site session to an IT expert who can be situated anywhere in the world. Progent's Microsoft and Cisco certified consultants can help you to plan, deploy, and support a fault-tolerant company network that includes remote server management cards and Progent can utilize these remote management cards to deliver efficient remote technical help. Progent has experience with a variety of remote server management cards including Aten IP9001 remote management cards, American Megatrends remote server management cards, Dell remote server management cards, HP Lights-Out remote management cards, and Peppercon eRIC remote server management cards.
Immediate Comprehensive Event Management Network Consulting
Microsoft System Center Operations Manager Professionals
Progent's Microsoft-certified consultants have over a decade of experience designing, implementing, enhancing and troubleshooting SCOM environments and can provide organizations of any size expert remote or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and resilience required to watch over your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to import and customize Microsoft SCOM 2012 management packs according to leading practices for tracking network infrastructure and both Microsoft and 3rd-party applications and services. Also, Progent can provide fast remote or on-premises technical support to help you to remediate critical issues detected by System Center 2012 Operations Manager.
Technology Consulting Network Auditing
ISSAP Certified Firewall Configure
For smaller organizations, computer security and compliance is excessively complex to stay ahead of but too risky to ignore. The world's biggest institutions have been hacked, and the top cloud service providers have on occasion been knocked out. It seems like there's no place to hide. Progent makes it economical for smaller companies to implement critical IT security tasks effectively by offering the benefit of billed time to the closest minute with no minimum charge for online help. You have access to a seasoned information expert to provide precisely the help you need whenever you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP certified security experts can assist you with any aspect of network security including vulnerability audits, malware defense and recovery, spam and email content filtering, email data leak protection, compliance reporting, and designing a comprehensive security strategy.
Immediate Microsoft Live Communications Server Consultants
Consult Microsoft Live Communications Server
Microsoft Communications Server delivers Instant Messaging and presence as part of an extensible, enterprise-grade solution featuring enhanced protection, seamless compatibility with other Microsoft software, an extendable, standards-based development environment, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Communications Server offers cost savings and elevated business efficiencies, increased individual output, and stronger intellectual property security. Microsoft Communications Server 2007 has been superseded by Lync, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified IM and Presence consultants offer remote and onsite support and mediation services for your Office Communications Server 2007 environment and can assist you to evaluate the costs and benefits of migrating to Skype for Business. Progent can also assist you to design and implement an efficient migration that will add business value to your information network
Exchange Upgrade Consultants
Microsoft Exchange Server Migration Consultant
Progent's Microsoft and Cisco-certified consulting experts can assist you to determine the benefits of Exchange Server 2010 for your company and can help your IT staff to plan and implement a smooth migration to Microsoft Exchange 2010 from Microsoft Exchange 2003 or Microsoft Exchange Server 2007 that will offer quick return on investment by increasing your productivity, cutting the cost of hardware and service, streamlining management, and integrating your vital communications platforms.
Windows Server 2019 and SQL Server Network Consultant
Remote Technical Support Windows Server 2019 Windows Admin Center
Progent's certified Windows Server 2019 consultants can help your organization to design and carry out an efficient migration to Windows Server 2019 using your current system architecture or a cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 offers significant improvements in scale, speed, manageability, virtualization, cybersecurity, hybrid on-prem plus cloud integration, resilience, and Linux support.
Technical Support Services SQL Server 2016 AlwaysOn
SQL Server 2016 SSRS Troubleshooting
SQL Server 2016 introduces major improvements in speed, scale, security and compliance, availability, BOYD support, plus built-in analytics and reporting. New features include PolyBase for processing relational and non-relational databases in one appliance for big data applications, R language integration, Always Encrypted mode, Mobile Reports, and centralized control over local and cloud operations and services. Progent's Microsoft-certified consulting team can provide online and on-premises support to help organizations of all sizes to configure, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other key Microsoft technologies including Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).
24/7/365 Data Protection Manager 2016 Protection Groups Support and Help
Remote IT Services Data Protection Manager 2016 Storage Spaces Direct
Microsoft System Center 2016 Data Protection Manager offers near-continuous backup and simplified restore functions for Microsoft-based networks. SCDPM 2016 delivers application-aware protection for key workloads such as SQL Server, Exchange Server and SharePoint, protects Windows and Linux VMs, works with VMs running on Hyper-V and VMware, and integrates seamlessly with Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified consultants can help organizations of any size to plan, deploy, manage, and troubleshoot a multi-site backup/recovery system powered by SCDPM 2016. Progent can assist you to migrate from a previous release of Data Protection Manager or from an outdated solution, and Progent can tune your DPM 2016 environment for on local, colocated, cloud-based or hybrid deployments. Progent offers remote or onsite support and can provide as-needed guidance to help you through technical bottlenecks or deliver comprehensive project management or co-management support to help you finish your Data Protection Manager 2016 initiative on time and on budget.
SQL Server 2016 Application Migration Computer Engineer
Engineer SQL Server 2016 and Windows Server 2012 R2
Microsoft SQL Server 2016 introduces major enhancements in performance, capacity, security, high-availability, BOYD integration, plus built-in business intelligence. New features include PolyBase for processing relational and non-relational files simultaneously for big data applications, Jason integration, Dynamic Data Masking, Mobile Report Publisher, and centralized control over on-premises and cloud resources. Progent's Microsoft-certified consultants can deliver remote and on-premises support to help businesses of all sizes to deploy, manage or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft platforms such as Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager.
Oracle PL/SQL Development
Oracle Recovery Manager Consultancy
Progent can provide affordable remote access to an authorized Oracle database administration consultant or an Oracle software programmer. Progent offers comprehensive DBA services for any version of Oracle including 10g and 11g and can also help plan, build, enhance, or fix Oracle applications based on SQL and PL/SQL. Progent also can provide support for Data Guard and Streams replication tools and Oracle Database Resource Manage.
Top Online Technical Support Dynamics GP/Great Plains Features
Dynamics GP/Great Plains Consultant Services
Microsoft Dynamics GP can help you grow and control your company more efficiently by offering easy availability of decision-driving data and a fast return on investment. Microsoft Dynamics GP/Great Plains offers important business benefits including its ability to expand the reach of your company, handle your financials, automate financial operations, standardize procedures throughout your company, improve inventory control, enhance order accuracy, expand sales and shorten turnaround time, and increase free cash flow. Progent can show you how to configure and manage a reliable, safe server and network foundation to support Great Plains, and can offer experienced Dynamics GP consultants to make sure you derive the full advantages of your Microsoft Dynamics GP software.
24/7 Small Business On-Call Services
Small Office IT Manager
Progent's Microsoft and Cisco certified computer engineers offer expert help with a broad range of technologies and can deliver that expertise remotely anywhere in the U.S. or in person in major cities throughout the United States and anywhere in . Progent provides remote support for information systems based on Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for environments that incorporate a combination of Microsoft Windows and UNIX/Linux platforms. Progent also offers the expertise of Cisco CCIE infrastructure specialists for the toughest connectivity problems, as well as the the assistance of CISM-qualified security consultants to handle complex security design and troubleshooting. Progent has delivered remote troubleshooting to businesses in every state in the U.S.
Automatic Topology Diagrams Technology Consulting Services
Network Consulting Automatic Topology Diagrams
Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, optimize and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks.
ASA and PIX Firewalls Consultant Services
ASA 5500-X Firewall with Firepower Computer Consultant
Progent’s certified Cisco network security consultants offer expert PIX Firewall and ASA Firewall consulting services covering architecture, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers strong user and software policy enforcement, sophisticated attack defense, and safe access services. Ranging from compact, plug-and-play desktop appliances for small and home offices to modular enterprise-grade appliances, Cisco PIX Firewall and ASA Firewalls offer advanced protection, high throughput, and excellent availability for network environments of any size. PIX and ASA Firewalls are based on a hardened, specially designed platform, minimizing common OS-specific security holes.
Printer firmware patch management Consultants
VoIP phones patch management Technology Professional
Progent's support services for software and firmware patch management provide organizations of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking updates to your servers, such as printers and scanners, infrastructure appliances such as routers and wireless APs, and Internet-of-Things devices like sensors and health monitors.
Consulting Services Firm Cisco Network Management
Consulting Group Cisco Network Management
Progent's Cisco-Certified network engineers can show you how to run Cisco's network management utilities alongside a selection of powerful third-party applications to build a complete network management strategy in order to keep your network operating smoothly, conserve limited resources, protect your data, recover quickly from device breakdown or deliberate attacks, and allow you to add or repurpose network resources intelligently and economically as your business evolves.
After Hours Shared Help Desk Network Consulting
Supplemental Help Desk Onsite Technical Support
Progent's Microsoft certified experts offer several ways to help medium-size and large businesses develop a cost-effective and productive in-house Computer Support Helpdesk. Progent's consulting services include ROI evaluation, process study and improvement, management reporting, training of in-house personnel, and documentation of processes. Progent's Software Evaluation and Deployment Services help companies analyze the numerous high-quality Help Desk software packages available and decide what products might be excessively expensive, lack key features, or align badly with your company's corporate culture. Progent also offers temporary staffing for businesses who want to reinforce their internal Help Desk team for special tasks or to substitute for absent or incapacitated personnel.
Microsoft LCS Server Consultant Services
Online Consulting Microsoft LCS Server IM
MS Communications Server provides Instant Messaging and Real Presence as part of a scalable, world-class package offering enhanced protection, transparent integration with popular Microsoft products, an extendable, industry-standard development environment, and compliance with regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Communications Server offers cost savings and elevated business efficiencies, increased individual productivity, and better intellectual property protection. Microsoft Office Communications Server has been replaced by Lync, which itself has been revamped and renamed Skype for Business. Progent's certified unified communications consultants can provide online and on-premises support and troubleshooting help for your Office Communications Server 2007 environment and can help your organization to evaluate the advantages of upgrading to Skype for Business. Progent can also help you to design and execute an efficient upgrade that will add business value to your IT system
