West Palm Beach Consulting Services for IT Support Organizations
Short-Term Support Team Help
Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in West Palm Beach
Progent's consulting services for network service firms in West Palm Beach Florida enables your company to provide your customers Progent's consulting expertise and Help Desk support under your company's brand as a seamless augmentation of your regular IT support group. This can ease the way for you to add to your client base, close gaps in your service catalog, satisfy your customers, and increase your profits.
Progent's nationwide team of network infrastructure experts, PC integration and troubleshooting technicians, IT administrators, and cybersecurity consultants have worked as transparent expansions to the support staffs of some of the world's biggest IT support businesses. Progent's breadth and depth of expertise allows you to broaden the capabilities of your IT service business, and Progent's transparency helps you promote and protect your company's brand.
Progent is an IT support company with two decades of experience providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network engineers of any independent computer support firm in the world. Progent has provided online IT assistance and advanced consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)
Reselling Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service organizations features seamless resale to your customers of world-class services. Progent bills your firm directly and performs under your instructions to deliver your clients consulting and support services under your brand. Also, Progent offers an affordable Off-hours Support Program for clients who require access to 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are fundamental to an efficient service desk. But full-featured ticketing platforms are not just costly to license and staff, but challenging to configure and maintain. Small or niche IT support providers seldom have the necessary financial or human resources. Progent's Call Center and ticketing solution offers IT service organizations a practical way to keep their company branding while delivering their clients world-class desktop support services backed by an advanced ticketing system and reinforced by rapid escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing solution for IT support firms takes advantage of Progent's investments in highly scalable ticketing software, an online desktop support staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing system. The features available with Progent's Help Desk and ticketing solution allow your IT service firm to increase your support volume, the diversity of technical issues your company can take on, the number of geographies you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing solution for IT service organizations include:
- Progent's remote desktop service team delivers Level 1 end user support with 1-hour service level agreement (SLA) to commence work during standard business hours.
- Standard support times are 5am to 7pm Pacific Standard Time, five days a week.
- Extended hours support is available at additional cost.
- Optional on-premises support in major metro areas is available throughout the US at extra cost.
- You have full control of your customers and invoicing.
- Your customers submit requests using your own branded web portal, a toll-free number, or by sending a request to your designated email address.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified remotely while they are active.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service firms allows your support team to become a single point of contact for practically all IT expertise your clients may need. You can build your team and core in-house competencies at your own pace without being forced to decline opportunities owing to a lack of expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent acts as a seamless extension of your in-house IT service team, responding to your coordination, and bills your firm instead of your client.
- Granular Billing: Progent bills on a per-minute basis to minimize costs.
- Extensive Service Reporting: Progent uses an advanced service reporting system to ensure that all IT services performed are thoroughly documented. This allows support group to transfer account responsibilities to in-house personnel when you have sufficient staff and appropriate technical skills.
- Safely Expand Your Service Business: You can easily and safely take on additional jobs beyond your core fields of expertise and serve new territories without assuming the risks associated with increasing your head count too quickly.
- Re-enforce Your Name: You can solidify your positioning as a comprehensive IT support provider by offering more services to more customers under your own company name.
- Flesh Out Your Services Portfolio: Progent can provide world-class support in a wide range of technologies and can be a reliable reservoir of skills for expanding your IT support operations.
- Fast Escalation: Thanks to a sizable roster of high-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled promptly.
- Keep Your Customers Satisfied: Satisfied customers stick. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from other support firms.
- Remote Technical Support Experts: For two decades, Progent has provided remote network support from Help Desk support to high-level consulting. Efficient remote support cuts costs while delivering quick solutions.
- Advanced Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for West Palm Beach, Florida Businesses
Progent's nationwide roster of certified consultants offers West Palm Beach, Florida companies a wide range of remote technical guidance and debugging services. Practice areas covered under Progent's consulting program for network service firms include:
- Exchange Server 2019 Consulting
- Microsoft Exchange Server 2016 Migration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Consulting
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Migration
- Active Directory and Azure AD Integration
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Expertise
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Online IT Support
- Telecommuter Integration
- Cisco Infrastructure
- Juniper Networks Technology
- Cisco Routers Expertise
- Cybersecurity Consultants
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Services
- Desktop Support
- Colocation Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager Automation
- Microsoft Access Expertise
- Virtualization Management
- Windows Hyper-V Deployment
- VMware vSphere and vCenter Integration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Support
- Smartphone Integration
- Apple iPhone Integration
- Google Android Phone Support
- Ransomware Defense and Recovery
- Data Backup/Restore Solutions
- Cisco VoIP Technology and Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi Access Point Setup
- Wi-Fi Site Assessments
Find Out More Details About Progent's Reseller Support for IT Service Providers in West Palm Beach, Florida For more information about Progent's reseller program for network service organizations in West Palm Beach, Florida, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Firesight Consultant
Cisco ASA 5500-X with Firepower Professional
Progent's Cisco-Certified technology experts provide professional PIX Firewall support services covering architecture, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector attack protection, and secure connectivity services. Extending from small, plug-and-play desktop appliances for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls provide a healthy combination of security, performance and availability for business networks of all sizes. PIX firewalls are based on a proven, specially designed platform, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated security and networking services, including powerful application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPsec VPN networking, intelligent access services, and extensive management solutions. Progent's network experts can help you select and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
64-bit Processing Specialist
24x7 64-bit Server Specialist
Progent's Microsoft-premier engineers can assist your organization to enhance your application servers and/or workstations from 32 to 64 bits. Progent can assist you to calculate the costs and advantages of migrating to 64-bit computing, plan an efficient upgrade strategy that reduces business interruptions, and provide inexpensive, professional online support to assist you to configure 64-bit software and applications on your current hardware.
Online Troubleshooting Word for Mac
Office for Mac Information Technology Consulting
Microsoft Office for Mac allows Mac users to run the world's most popular business applications. Progent's Apple-certified Macintosh consultants can help you set up Mac Office on a mixed-platform network that incorporates Apple OS X and Windows-powered platforms so that Macintosh users can access the new capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share data and system resources with colleagues who use Windows. Progent's engineers have expertise with both Mac and Windows platforms and can provide service for networks that combine Mac with Windows systems with complete resource sharing, or networks which carefully restrict collaboration between Mac and Windows users.
Computer Consultant System Center 2016 and Linux Integration
System Center 2016 and SSRS Reporting Consultant
Progent has over 20 years of experience integrating, and supporting the key platforms that make up Microsoft System Center and can assist your organization to plan, deploy, maintain, and fix your System Center 2012 R2 ecosystem to maximize the uptime and performance of your critical IT resources across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-based datacenters. Progent's consultants can assist your organization to migrate to the current version of Microsoft System Center from a previous one or from a third-party datacenter management solution to provide the advantages of enterprise-class deployment, automation, security, plus infrastructure and application performance monitoring.
BlackBerry Enterprise Server Network Consultant
Top Quality BlackBerry BES Remote Technical Support
Progent offers the expertise of BlackBerry-premier engineers who can help small organizations to design, manage, and troubleshoot BlackBerry technology economically and effectively, doing away with the requirement for an internal BlackBerry specialist and reducing the expense and distraction of supporting a mobile wireless workgroup. Progent's BlackBerry engineers offer in-depth experience cooperating with Progent's Microsoft-premier experts, Cisco CCIE network engineers, and CISA and CISM-certified security professionals. This breadth of knowledge, combined with Progent's efficient online service delivery model, provides small businesses a cost-effective solution for incorporating BlackBerry devices and software productively into their IT system.
802.11ax Computer Engineer
iPhone Integration Professional
Progent's Wireless Consulting Services offer a convenient, affordable way for companies of any size to deploy, manage and troubleshoot advanced wireless network technology. For 802.11n and the latest 802.11ac wireless environments, Progent can help you plan and deploy hardware like Cisco's Aironet and Meraki access points and wireless network controllers. For mobile email and web-based business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Best MS Certified Backup Exec Consultant
VMware VDR Backup Specialist
Progent can provide economical online support from IT engineers skilled in a wide array of utilities and technologies that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux servers and workstations plus notebooks and handhelds. Progent can provide consulting support for all major data protection platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan PRO, Double-Take, MozyPro, Retrospect for Macintosh, Time Machine, VMware Data Recovery, and Solaris FLARs. Progent can help your company to install, enhance, or maintain data backup systems for a variety of architectures such as local, remote, cloud, or a mix.
Microsoft Certified Skype for Business Instant Messaging Specialist
Microsoft Consultant Skype for Business Edge Server Pool
Progent's consultants can provide remote and onsite expertise for organizations of all sizes to evaluate the costs/benefits of migrating to Microsoft Skype for Business from any release of Lync Server or Microsoft Office Communications Server. Progent can help your business to plan a local, cloud or mixed deployment; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Microsoft or Microsoft 365; set up HA mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and interface with third-party communication systems such as Cisco UC. Progent's certified network security experts can help you design and validate a security strategy for your Skype for Business solution that meets regulatory standards.
Microsoft Lync Presence Consultancy
Lync Server 2013 Web Apps Server Services
Microsoft Lync Server 2010 provides IM, Real Presence, voice/video conferencing, desktop sharing, and both IP-based and traditional public switched telephone network (PSTN) telephony. Microsoft Lync Server 2010 can extend the capability of Microsoft Exchange Server, SharePoint and Office or cloud-based Microsoft 365 and streamlines administration via integration with Windows AD. Lync 2010 can also cut capital and operational costs by doing away with Voice-over-IP equipment and subscription services, PBX gear, or conventional teleconferencing technology. Progent's Microsoft-certified unified communications experts can provide remote and on-premises support services to assist you to manage and troubleshoot your existing Lync Server 2010 deployment or assess the advantages of migrating from Lync to Skype for Business, which is Microsoft's new version of the product. Progent can also help you to design and carry out a smooth Skype for Business migration.
Information Risk Evaluation Consultancy
Consulting Services Network Security Assessment
Progent offers special network security service bundles designed to deliver larger enterprises an impartial and comprehensive security audit from a group of premier security engineers. All Progent's network security evaluation bundles feature a suite of procedures like network scans from within and from beyond the company security perimeter, professional interpretation of results by accredited security consultants, production of a report documenting the findings, plus an interactive high-level executive outbrief and a detailed interactive outbrief for internal network managers.
Anti-Spam Technology
Anti-Virus Small Business Subscription
E-Mail Guard represents a complete solution for blocking spam and viruses. E-Mail Guard addresses the protection and management of company email by offering constantly improved spam and virus filtering, policy administration, content filtering, and protection against email-based DHA and DDoS attacks. E-Mail Guard also includes tracking, administration and reporting utilities as well as outgoing email testing to let you troubleshoot your email system and specify and enforce corporate email policy.
Professional Retrospect for Mac
24-Hour Mac Backup Specialist
Progent offers affordable online support from engineers skilled in a wide range of utilities and technologies that provide solutions for protecting Windows, Apple Mac, and Linux physical and virtual servers and workstations plus laptops and handhelds. Progent offers help for leading backup platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan PRO, Double-Take, Mozy, Retrospect, Time Machine, vSphere Data Protection, and FLARs. Progent's consultants can assist your company to design, upgrade, or maintain backup/restore solutions for a variety of topologies such as local, edge to datacenter, cloud, or hybrid.
ISA Server Services
Microsoft ISA Server Professionals
Progent's certified Forefront Threat Management Server 2010 and Internet Security and Acceleration Server 2006 experts can help you to design, deploy, and manage an implementation of Forefront Threat Management Server 2010 or ISA Server 2006 on your information system that delivers the firewall security, performance and ease-of-use that your company requires.
Ransomware Recovery Readiness Assessment Consulting Services
Specialists Ransomware Recovery Preparedness Review
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner and more secure AD implementation. Both versions also offer the ongoing benefits of cutting-edge remote network monitoring and management technology. These advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability.
Microsoft Exchange Outsourcing
Exchange 2007 Edge Server IT Consultants
Progent's Microsoft certified support team can show you how to design and implement a smooth in-place Microsoft Exchange 2007 upgrade strategy that avoids productivity downtime, reduces ongoing support demands, and makes your Exchange 2007 Server easy to manage. For complex multiple server or multi-site upgrades, Progent offers the background to finish your project quickly and affordably. Progent's Microsoft Exchange 2007 help, repair, and design services include assistance with the integration of third-party enhancements of Microsoft Exchange Server 2007 and the creation of unified messaging implementations based on Microsoft Exchange 2007 Server.
24/7 Hornetsecurity Altaro 365 Total Teams Chat Backup Technical Support
Setup and Support Hornetsecurity Altaro M365 SharePoint Backup
Progent is a certified Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 mailboxes, files residing on your company's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows endpoints.
Zero Trust Security Support Services
ProSight Duo MFA Engineer
Progent's Duo services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Android, and other out-of-band devices.
Specialists Windows Server 2003
Windows 2003 Specialist
Progent's certified Windows Server 2003 consultants can provide network help and IT consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Windows Server 2000. Progent's Windows 2003 migration, configuration, administration, and support offerings include system design, installation, project management, in-person and remote technical support and repair, Help Desk outsourcing, expert security consulting, comprehensive outsourcing, and cost-effective co-sourcing.
Microsoft Windows 7 Services
Windows 7 Migration Computer Networking
Progent's certified engineers offers offsite and onsite support expertise to assist your company to administer, support, and repair PCs based on Windows 7 and can also provide assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for management automation, security and compliance, backup and restore, online access, mobile device integration, wireless network design, and remote network monitoring.
Meraki MX68 router Network Consultants
24x7x365 ISR 1100 Router Troubleshooting
Cisco has designed an extensive product line of routers that includes routers built to deliver the protection, bandwidth, and availability required by customers ranging from small businesses to worldwide enterprises. Cisco routers feature support for redundancy, transparent failover, and redundant power for improved reliability and network availability. Progent can show you how to choose and configure Cisco routers to build a reliable foundation for your network and to make it easy to grow as you add new users, start new offices, install new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide expertise in a range of routers based on Cisco's IOS operating system, including the Cisco 800 series of small business VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for the network core, as well as legacy 3600 and 3700 Routers.
Top Ranked Microsoft Certified Expert Windows Server Essentials Professionals
Windows Server Essentials Backup Specialists
Progent's consultants offer cost-effective remote consulting and technical support for Microsoft Windows Server Essentials. Progent can provide comprehensive project management to help you design and carry out an efficient move from Microsoft Windows Server Essentials to Microsoft 365 and other Microsoft Online applications and services.
Remote Support Email Security and Virus Protection
Microsoft Exchange 2010 System Consultant
Progent's Microsoft-certified professionals average more than 10 years of background providing email solutions for customers ranging from small offices to large enterprises. Progent offers affordable consulting for all editions of Microsoft Exchange Server to strengthen email and virus security, design fault tolerant email systems, and implement remote and wireless email access. Progent's Exchange consulting services can assist you in designing and executing a move from a legacy SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Exchange Server 2019. Progent also offers support for Windows 10 and Windows 11 desktops using Office Outlook and can help you integrate Outlook Web App (OWA) for popular browsers. For email virus defense, spam filtering and data data leak protection, Progent offers Email Guard managed services.
Microsoft Server Consolidation IT Consultant
Largest Microsoft Server Virtualization On-site Support
Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server 2003 operating system and powered by technology first developed by Connectix, provides the power necessary to carry out server consolidation, application migration, and server isolation projects through virtualization technology in an enterprise-class IT environment with high expandability, manageability, and availability. Microsoft has targeted Virtual Server at companies who want to improve operational efficiency in application programming and piloting, upgrading from outdated mission-critical applications, and hardware consolidation. Progent's certified Virtual Server consultants can assist your business to assess and deploy MS Virtual Server 2005.
Microsoft Dynamics Business Central Application Consultants
Microsoft Dynamics Business Central Applications Consultant
Progent can provide online and onsite installation, upgrade, customization, reporting for Microsoft Dynamics 365 Business Central/NAV.
Outsourcing Microsoft Teams
24-Hour Microsoft Teams management Consulting
Progent can assist you to design a migration to Microsoft Teams from Skype for Business Online or Lync Server and configure, manage, and debug a cloud-based or mixed deployment of Microsoft Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange, SharePoint Online, and your PBX.
