Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Providers in West Palm Beach
Progent's consulting services for IT service organizations in West Palm Beach Florida enables your company to offer your customers Progent's consulting expertise and Help Desk support with your brand as a transparent supplement to your in-house network services team. This can help you add to your revenue, expand your service portfolio, create happy clients, and increase your bottom line.
Progent's nationwide roster of network infrastructure engineers, desktop support technicians, network admins, and data security professionals have worked as transparent extensions to the support groups of some of the country's biggest IT service firms. Progent's breadth and depth of expertise enables you to broaden the scope of your IT support practice, and Progent's close integration with your support team helps you elevate and protect your company's brand.
Progent is a network support company with two decades of background providing remote consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network infrastructure experts of any independent computer services firm in the world. Progent has delivered online technical support and consulting to clients in every state in the U.S. (Refer to recommendations from Progent's clients.)
Using Progent's Services Under Your Branding
Progent's consulting program for network service organizations features transparent resale to your customers of world-class IT services. Progent invoices you exclusively and works under your instructions to provide your customers consulting and support services under your branding. In addition, Progent offers a low-cost Off-hours Support Service for customers who require access to 24x7 support.
Help Desk and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind an efficient Help Desk. But enterprise-grade ticketing systems are not just costly to license and staff, but difficult to configure and manage. Smaller IT service providers seldom have the necessary resources. Progent's Service Desk and ticketing solution gives IT service organizations an economical way to retain their custom branding while delivering their clients responsive desktop support backed by an advanced ticketing platform and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing solution for IT service companies leverages Progent's sizable investments in advanced ticketing software, a remote desktop support team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing program allow your IT service firm to increase your physical and virtual support volume, the range of technical issues your business can handle, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Help Desk and ticketing program for IT support firms include:
Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service providers allows your support team to act as a single point of contact for practically all IT guidance and troubleshooting your clients may need. You can build your team and strategic in-house competencies steadily without being forced to say no to new business owing to a gap in in-house expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for IT Service Firms include:
Progent's Areas of Expertise for West Palm Beach, Florida Companies
Progent's veteran team of certified engineers offers West Palm Beach, Florida companies a broad range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service providers include:
Learn More About Progent's Reseller Program for Network Service Providers in West Palm Beach, Florida To learn more information about Progent's consulting program for IT service firms in West Palm Beach, Florida, call 1-800-993-9400 or see Contact Progent.