Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in West Palm Beach
ProgentProgent's consulting support for IT service organizations in West Palm Beach Florida allows your company to provide your customers Progent's consulting expertise and Help Desk Call Center support under your own branding as a seamless supplement to your regular network support group. These services can put you on the fast track to add to your revenue, fill out your service portfolio, satisfy your clients, and increase your bottom line.

Progent's roster of network engineers, desktop integration and troubleshooting specialists, IT admins, and cybersecurity professionals have worked as seamless extensions to the support groups of some of the world's largest IT service firms. Progent's range of technical knowledge allows you to broaden the scope of your IT support practice, and Progent's transparency lets you strengthen and preserve your branding.

Progent is an IT consulting firm with 20 years of background providing online consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any private IT support firm in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the country. (See testimonials from Progent's clients.)

Using Progent's Services With Your Branding
Progent's consulting program for network service providers features seamless resale to your customers of professional services. Progent bills you directly and performs under your instructions to provide your clients support services under your brand. In addition, Progent has an affordable Off-hours Support Program for clients who need 24x7 support.

Help Desk and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind an effective service desk. But full-featured ticketing systems are not only expensive to acquire and staff, but challenging to configure and manage. Small or niche IT support organizations seldom have the required financial or human resources. Progent's Call Center and ticketing program gives IT service organizations a practical way to keep their company branding while delivering their customers world-class desktop support built around a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing program for IT support companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop support team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The features offered with Progent's Help Desk and ticketing program allow you to increase your support workload, the diversity of technologies your company can take on, the number of locations you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT service companies include:

  • Progent's online desktop service group delivers Level 1 end user support with 1-hour service level agreement to begin work during normal business hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at extra cost.
  • Optional on-premises support in major metros is available throughout the country at extra cost.
  • You retain complete control of your customers and billing.
  • Your customers enter incident reports through your custom branded Internet portal, a toll-free number, or by directing a request to your assigned email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional details on Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service providers allows you to act as a sole point of contact for virtually all technical expertise your customers may need. You can grow your staff and strategic in-house competencies at your own pace without being forced to say no to opportunities due to a lack of expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a seamless supplement to your in-house support team, responding to your direction, and bills your firm instead of your client.
  • Granular Billing: Progent bills by the minute to reign in expenses.
  • Detailed Reporting: Progent uses an advanced service reporting system to make sure all IT services performed are fully described. This allows support group to transfer account assignments to internal personnel once you have enough people and relevant technical skills.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can easily and affordably take on additional opportunities outside your main fields of expertise and serve new geographies without exposure to the risks involved with increasing your head count too quickly.
  • Strengthen Your Name: You can solidify your mind share as a full-spectrum IT service provider by offering more services to more clients under your own company name.
  • Flesh Out Your IT Support Portfolio: Progent offers world-class expertise in a broad array of IT disciplines and can be a dependable reservoir of skills for expanding your IT service operations.
  • Rapid Escalation: With a sizable team of high-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
  • Keep Your Customers Happy: Happy customers stick. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek expertise outside the fold.
  • Remote Technical Support Professionals: For 20 years, Progent has provided remote IT support ranging from Call Center services to advanced consulting. Effective remote support cuts costs and produces fast solutions.
  • Advanced Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts have earned top certifications including CISSP, CISM, and GIAC. Learn more details about Progent's industry certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for West Palm Beach, Florida Businesses
Progent's seasoned team of certified consultants and technical experts can provide West Palm Beach, Florida businesses a wide array of online consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service providers include:

Learn More Details About Progent's Reseller Support for Network Service Firms in West Palm Beach, Florida
To learn more information about Progent's consulting support for network service organizations in West Palm Beach, Florida, call 1-800-993-9400 or see Contact Progent.