Fort Myers Consulting Expertise for Network Service Organizations
Temporary IT Support Help
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in Fort Myers
Progent's consulting services for IT service organizations in Fort Myers Florida allows you to offer your clients Progent's consulting expertise and Help Desk support using your own branding as a transparent supplement to your in-house network services team. These services can ease the way for you to grow your client base, expand your service catalog, create happy customers, and increase your profits.
Progent's roster of network engineers, PC support specialists, network admins, and data security professionals have acted as seamless adjuncts to the IT staffs of some of the country's largest IT support firms. Progent's breadth and depth of technical knowledge enables you to add to the capabilities of your IT service business, and Progent's transparency helps you promote and preserve your branding.
Progent is a network consulting company with 20 years of background delivering online expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure experts of any private IT services company in the world. Progent has delivered remote technical assistance and advanced consulting to customers in every state in the country. (See recommendations from Progent's customers.)
Providing Progent's Services Under Your Branding
Progent's consulting program for IT service organizations offers transparent resale to your customers of world-class services. Progent bills your firm directly and performs under your direction to provide your customers support services under your branding. Also, Progent has an affordable Extended Hours Support Program for customers who need 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Firms
Ticketing systems are the heart of a successful Help Desk. But modern ticketing systems are not just costly to license and staff, but a hassle to configure and manage. Small or niche IT support firms seldom have the necessary financial or human resources. Progent's Call Center and ticketing solution offers IT service firms a practical way to retain their own branding while providing their clients responsive desktop support backed by an advanced ticketing system and supplemented by fast escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing program for IT service firms leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing services allow your IT service firm to increase your physical and virtual support workload, the diversity of technologies your firm can handle, the number of geographies you can service, and your hours of availability.
Key features of Progent's Help Desk and ticketing solution for IT support firms include:
- Progent's online desktop support staff provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard business hours.
- Normal support hours are from 5am to 7pm Pacific Standard Time, five days per week.
- Extended hours support is offered at extra cost.
- Optional onsite support in larger metros is available across the country at extra cost.
- You retain full control of your customers and billing.
- Your customers enter service requests by means of your own branded web portal, a toll-free phone number, or by directing a request to your dedicated mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated remotely while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Providers
Progent's consulting for IT service organizations allows you to act as a single point of contact for practically all IT guidance and troubleshooting your clients may need. You can build your staff and core IT skills steadily without being forced to decline new business due to a gap in expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent works as a seamless supplement to your in-house support team, responding to your management, and bills you rather than your client.
- By-the-Minute Billing: Progent charges by the minute to reign in costs.
- Extensive Service Reporting: Progent utilizes an advanced documentation system to make sure all services performed are thoroughly documented. This allows you to shift service assignments to in-house consultants once you have sufficient people and relevant skill sets.
- Safely Expand Your Service Business: You can easily and safely accept additional jobs beyond your core areas of excellence and serve additional territories without assuming the risks involved with expanding your head count too rapidly.
- Strengthen Your Brand: You can solidify your positioning as a comprehensive network service provider by delivering more solutions to more clients using your own brand.
- Flesh Out Your IT Support Catalog: Progent can provide world-class support in a wide range of IT disciplines and can act as a reliable reservoir of skills for expanding your IT service operations.
- Fast Problem Escalation: Thanks to a large roster of top-level technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
- Make Your Customers Satisfied: Satisfied customers are loyal. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek help from your competitors.
- Remote Technical Support Experts: For 20 years, Progent has provided online IT support ranging from Help Desk services to advanced consulting. Efficient online support saves money and produces quick solutions.
- Top Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's certifications.
Progent's Areas of Expertise for Fort Myers, Florida Businesses
Progent's seasoned roster of certified consultants can provide Fort Myers, Florida organizations a broad range of online consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for network service firms include:
- Exchange 2019 Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Support Services
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Integration
- Active Directory and Azure AD Design
- Office/Microsoft 365 Integration
- Dynamics GP Reporting
- Microsoft Azure, AWS, Google Cloud Platform
- Remote Network Technical Support
- Teleworker Integration
- Cisco Network Infrastructure
- Juniper Expertise
- Cisco Routers Integration
- Security and Compliance Consultants
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Outsourcing
- Desktop Support Services
- Colocation Center Support
- Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Consulting
- Virtual Server Management
- Hyper-V Configuration
- VMware vSphere Configuration
- Citrix XenApp and XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- BYOD Management
- iPhone Integration
- Google Android Smartphone Management
- Ransomware Defense and Recovery
- Data Backup/Restore Expertise
- Cisco IP Voice Technology and Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi AP Setup
- Wi-Fi Site Assessments
Find Out More About Progent's Reseller Support for IT Service Firms in Fort Myers, Florida To learn more information about Progent's consulting support for network service organizations in Fort Myers, Florida, call 1-800-993-9400 or see Contact Progent.
An index of content::
Dynamics GP BizTalk Adapter Professionals
Contract Programmer Dynamics GP App Development
Progent's seasoned solution designers and software developers can help your business to create customizations to Microsoft Dynamics GP that support the special needs of your organization while retaining the benefits of Windows integration and connectivity. Progent can also provide help with a selection of development tools that can be used to create integrations with Microsoft Dynamics GP. These integration tools include Dexterity, Modifier with VBA, Visual Studio Tools for Dynamics, Extender, eConnect, Web Services for Dynamics GP, and Integration Manager.
Windows Mobile Support and Integration
Windows Mobile Consultant
Progent's professionals offer expertise in a variety of disciplines relevant to mobile connectivity including system architecture, Activesync, wireless security, mobile email, Windows Mobile, Research in Motion Blackberry, and mobile application development. Progent's certified consultants can save your business work and expense by using their wireless experience to show you how to choose and configure wireless networking solutions that make sense for your business. Progent can also optimize your IT architecture so that wireless appliances perform better.
Ekahau Wi-Fi 6 Wireless Site Survey Information Technology Consulting
Ekahau Wi-Fi RF Spectrum Analysis Technology Consulting Services
Progent's Ekahau-certified Wi-Fi experts can help your business to plan, deploy, optimize, manage and debug a Wi-Fi network customized for your building. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for onsite RF measurement.
Software Recovery MSF
Computer Support Company Project Methodology
In conducting IT projects for enterprise customers, Progent uses a structured methodology based on specified milestones so as to meet budgetary, timing and engineering goals while reducing business disruption. Progent's Enterprise Services Methodology utilizes industry project management procedures based on the best practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, architecture recommendations, test models, design tuning, and professional implementation. All phases are documented to provide a detailed description of technical services performed and to help in downstream system support.
virtual desktop delivery Consulting Services
Citrix FlexCast Consultants
For desktop virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop consultant who can help your company to plan a XenDesktop solution that improves the business value of your information network; integrate XenDesktop technology with your physical and virtual servers, user computers, and peripherals; migrate your older desktop virtualization software to the latest versions of XenDesktop; and deliver comprehensive online technical support. Progent can also train your IT staff to adhere to best practices to manage your XenDesktop solution efficiently.
Microsoft 365 Hybrid Solutions Computer Consulting
Microsoft 365 Outlook Integration Online Help
Progent can help your business to understand the wealth of subscription options available with Microsoft 365, previously called Office 365, and configure your network with Microsoft 365 so you derive top business value. Progent offers expertise with cross-vendor environments that include Windows, macOS or OS X, and Linux technology. Progent can also assist you to build and manage hybrid networks that seamlessly integrate local and cloud products and services.
Microsoft Access migration Professionals
Microsoft Certified Professional Microsoft Access software programming
Progent can provide affordable online consulting services for all releases of Office Access including desktop and browser-based versions and offers expert assistance for Access application development, database conversion, performance optimization, BI reporting, and maintenance. Progent also can provide tailored webinar classes for Access application programming and DBA services.
Part-Time CIO Integration Services
Chief Information Officer Support and Setup
Progent offers the temporary services of a seasoned Chief Information Officer to provide strategic direction to assist your company select and support IT solutions to meet your present needs and that can be a firm basis for your future growth. Progent's temporary Chief Information Officer consulting services provide financial leverage to companies who want to maximize the impact of their network expenditures but who are without the budget or hesitant to add another high-level manager to their full-time staff. Because Progent is vendor-neutral, with a sizable staff of consultants certified to maintain all major operating systems and networking technologies plus a wide selection and business applications, Progent is in a unique position to offer objective advice along with advanced technical support for building and maintaining IT systems that fit the special requirements of your organization.
Online Visio Training Information Technology Manager
Live Online Microsoft Office Training
Progent provides customized remote training for an array of desktop apps and environments including Office and Microsoft 365 Excel, Word, Publisher and Outlook plus Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10. Online instruction offers the advantages of conventional physical classroom instruction, including instant interaction between clients and trainers, but avoids the costs of transportation and the hassle of trying to accommodate the availability of many students. Available to single students or classes of all sizes, Progent's live online instruction allows the teacher to run the seminar from an online facility while the students can be spread throughout an office or across the the U.S. Virtual instruction supports proven teaching aids such as broadcast white boards, electronic hand-raising, and shared applications. Classes can be short and personalized to specialized topics or extended in duration and wider in coverage.
Meraki Cloud Management Outsourcing
Meraki MR66 Access Point Computer Engineer
Progent's Cisco Meraki Wi-Fi access point consultants offer remote and onsite support to help organizations of all sizes to design, install, maintain, expand or repair Wi-Fi systems that include Cisco Meraki APs. Progent can assist your business to configure and manage Meraki-based wireless networks for environments that can range from a telecommuter's home or a branch office to a large campus or a nationwide enterprise. Progent can also help you to configure other Cisco products such as Catalyst and Nexus switches, routers and ASA firewalls to create a cohesive network infrastructure that provides the same access, responsiveness, security compliance, ease of management and availability for wired and Wi-Fi users irrespective of their mobility or computing device.
24x7x365 Microsoft Windows IT Solution Providers
Microsoft Office 2003 Server Support
Progent's IT outsourcing packages provide economical network support for small companies. Whether it includes planning system infrastructure, setting up an internal Help Desk or using an outside one, deploying an updated email system, monitoring your system, or building an on-line business solution, outsourcing your network technical services can contain costs and minimize uncertainties, permitting network support budgets to grow in a more linear and controlled fashion than is feasible by assembling a large, knowledgeable internal IT staff. Progent's Outsourcing White Paper and flyers show how Progent can enable you to create a secure and robust system foundation for your critical applications based on Microsoft Windows such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Microsoft Windows 2000 Technical Support
Windows 2000 Setup and Support
Progent's Microsoft-certified Windows 2000 Server consultants offer network help and IT consulting services for the entire family of Microsoft .NET Servers, Windows 2000 Server, and Microsoft Windows Server 2003. Progent's Windows Server 2000 integration, optimization, and troubleshooting offerings include network design, deployment, documentation, on-site and off-site support, Call Center outsourcing, professional security consulting, turn-key outsourcing, and cost-effective co-sourcing.
Duo MFA and Single Sign-on Online Help
Support Outsourcing Duo Identity Authentication
Progent's Duo services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Google Android, and other personal devices.
Largest Exchange Server 2007 Troubleshooting
Engineer Exchange 2007 Edge Server
Progent's expert consultants can show you how to define and implement an efficient in-place Exchange Server 2007 migration plan that avoids network disruption, simplifies long-term support demands, and makes your Exchange 2007 Server easy to administer. For complex multi-server or multi-site migrations, Progent has the background to finish your move rapidly and economically. Progent's Exchange 2007 support, repair, and consulting services include assistance with the integration of third-party enhancements of Exchange Server 2007 and the design of unified messaging implementations based on Microsoft Exchange Server 2007.
IT Support Outsourcing Specialist
Chief Information Officer Outsourcing Consulting Services
Progent is structured to provide in-depth remote consulting for all technologies associated with today's small business IT networks and offers a variety of vital, as-needed support services including a part-time Chief Information Officer to provide senior-level IT design and budgeting capability, a Technical Response Center for help desk support, 24x7 server monitoring, spam and email-borne virus protection as an outside-the-firewall service, best-practices project management for critical projects such as office moves oroperating system migrations, Cisco-certified experts for designing fast and robust infrastructure, security engineers to ensure data protection and regulatory compliance, disaster recovery experts to design and document business continuity strategies, and software developers to create, customize, or repair business applications.
Security Certification Juniper SRX Series Firewall
Urgent Juniper SRX650 Router Security Group
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Microsoft Office for Mac Technical Support
Support Outsourcing Microsoft PowerPoint for Mac
Microsoft Office for Mac allows Apple Macintosh users to run the world's most familiar office productivity programs. Progent's Apple-certified Mac consultants can help you set up Microsoft Office for Macintosh on a multi-vendor environment that incorporates Apple OS X and Windows-powered computers so that Mac users can take advantage of the latest features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with colleagues who run Windows. Progent's engineers have experience with both Apple Macintosh and Windows platforms and can support environments that mix Apple Macintosh with Windows systems with extensive resource sharing, or environments which carefully limit sharing between Mac and Windows systems.
After Hours Exchange 2013 Server Network Engineer
Exchange 2013 Availability Consultant Services
Microsoft Exchange Server 2013 includes major improvements to the capabilities of its predecessor Exchange 2010 and introduces powerful new features as well as a redesigned architecture. These enhancements affect key IT areas such as manageability, availability, compliance, operational costs, teamwork, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting experts can help you evaluate the possible business benefits of migrating to Exchange 2013, design an efficient test and deployment plan, and train your IT team to manage your Exchange Server 2013 solution. Progent can also provide affordable remote support and management services for Exchange Server 2013.
Exchange 2007 to Exchange 2010 Upgrade Services
Engineers Microsoft Exchange 2010 Migration
Progent's Microsoft-certified consulting experts can assist your organization to assess the value of Exchange Server 2010 for your business and can assist your IT staff to design and implement a smooth upgrade to Microsoft Exchange Server 2010 from Exchange Server 2003 or Exchange Server 2007 that will provide fast return on investment by improving your productivity, cutting the cost of equipment and support, simplifying administration, and integrating your key communications technologies.
Monitoring and Reporting Consulting
Operations Manager Remote Technical Support
Small to middle size companies can now enjoy all the advantages of Operations Manager and also have quick access to Progent's Microsoft and Cisco certified network consulting experts. With Progent's affordably priced IT service programs, mid-size businesses can choose a simple co-sourcing package based on Operations Manager 2007 with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager to provide small company information systems enterprise-class reliability, protection and performance.
Windows Server Essentials and SQL Server Consultancy
Windows Server Essentials Dashboard Remote Technical Support
Progent's Microsoft-certified consultants can provide budget-friendly remote consulting and technical support for Microsoft Windows Server Essentials. Progent can provide full-service project management to help you design and carry out an efficient move from Microsoft Windows Server Essentials to Microsoft 365 and other Microsoft Online applications and services.
Maine Small Business IT Outsourcing Firms
North Dakota Computer Consulting Firm
Progent's National Support Center offers national remote support for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Premier service engineers provide telephone help and online secure computer connection to troubleshoot and resolve technical problems quickly and affordably. The scope of technical experience represented by Progent's staff of nationwide support engineers makes it possible to escalate even the toughest network issues to competent specialists as required.
Network Consulting Azure Active Directory
Azure Active Directory FIDO2 Online Consulting
Progent can help you to design and implement a smooth migration from onsite Active Directory to cloud-based Azure AD or to a hybrid solution that deploys Azure AD Domain Services and Azure AD Connect to centralize identity management across onsite and Azure resources.
24-7 Wi-Fi RF Coverage Maps Engineer
WLAN Site Survey Integration
Progent's wireless site survey services assist you to design, implement and debug a Wi-Fi network optimized for your facilities, offering you a WLAN that delivers the reception, speed, density, Quality of Service, data protection, and roaming capability your business requires. Wi-Fi survey services from Progent include online predictive modeling for designing a Wi-Fi LAN and on-premises site survey services for validating, tuning, and troubleshooting an operational Wi-Fi LAN.
24 Hour Remote Support Services Small Business WAP571
Small Business WAP321 Integration Services
Cisco's Small Business series of access points are Linux-based units designed as value-priced Wi-Fi APs for light workloads. Progent's Cisco CCIE-certified wireless infrastructure consultants offer remote or onsite integration and debugging services to assist your organization to plan, configure, update, optimize, administer and debug Cisco Small Business wireless AP environments of any scale or architecture.
Support Outsourcing Small Company
Small Office Network Consultant Services
If you have a small business IT system with 10 to 50 network clients, Progent's computer outsourcing services free your organization from dependence on single independent consultant while giving you affordable and reliable access to high-quality network expertise. By providing IT support help when you need it, providing specialized knowledge for critical technologies, offering value-added services such as 24x7 server monitoring, and billing only for support you receive, Progent offers you an economical solution for optimizing the productivity of your small office network. Progent is the intelligent way for small organizations to build and support a reliable and safe IT network and to benefit from quick access to the experienced consulting typically available only to enterprises who can afford a large internal IT group.
MCSE Expert Certified Specialist Forefront Network Inspection System
Open Now Network Consultants Microsoft Forefront TMG
Microsoft Forefront Threat Management Gateway builds on the powerful security technologies of Microsoft ISA Server 2006 and provides a centrally managed web gateway that delivers a one-server platform for an array of security functions including an multi-layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, reputation services, Virtual Private Network management, plus HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 provides comprehensive web security logging and reporting capabilities, permits customized reporting generated by Microsoft SQL Server, works with Active Directory to simplify authentication, and can be deployed as a virtual machine to cut costs and improve recoverability. Progent's Microsoft-certified engineers can assist your company to plan and carry out test and production deployments; integrate Forefront Threat Management Gateway 2010 with Windows 2008, AD, Microsoft SQL Server, Exchange Server, and SharePoint; install Microsoft Forefront Threat Management Gateway 2010 to run on a virtual server with Microsoft Windows Hyper-V; and deliver continuing support and troubleshooting. Progent can also assist your organization to migrate economically to Microsoft Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.
Integration Support Windows and Solaris
Solaris with Windows Professionals
Progent's UNIX platform support experts offer small companies and developers help with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your business contact with UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM and CISA credentials. This broad range of expertise offers you an easy one-stop consulting firm to show you how to create and manage a protected and reliable cross-platform network and communications solution that allows UNIX and Microsoft interoperability by integrating Windows with popular variants of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives including RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware Linux.
Engineer Microsoft Azure hybrid cloud solutions
Microsoft Azure hybrid cloud integration Consultancy
Progent offers advanced online consulting services to help businesses integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a range of public cloud integration support services such as Azure hybrid cloud planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Consulting Services Catalyst 9000 Switch
Catalyst 2960 Switch Online Technical Support
Progent's Cisco-certified CCIE consultants can assist you to set up, manage, upgrade, tune and debug Cisco Catalyst switches. Progent can also help you to harden the security and compliance of Catalyst switches and migrate smoothly from legacy appliances to modern devices.
Windows, UNIX, Solaris Network Consultants
UNIX with Windows Support
If your business computer system combines UNIX, Linux or Solaris technology with Microsoft Windows, Progent can show you how to incorporate your servers into a cohesive network that permits all your OS platforms to coexist for simple management, seamless information exchange, high reliability, enhanced performance, and strong protection. Progent's UNIX and Windows integration support services include IT architecture integration and service, support for Windows services for UNIX, remote network monitoring and administration, online technical support and troubleshooting, on-site technical support, and Help Desk Call Center support.
Online Help Small Business WiFi
Ubiquiti WiFi access point Outsourcing
Progent's Wireless Consulting Services offer a fast, affordable way for businesses of all sizes to configure, manage and repair advanced wireless network technology. For 802.11n and the latest 802.11ac wireless environments, Progent can help you design and install appliances such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile messaging and online business applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Remote Technical Support ASA 5510 Firewall
Firewall Integration
Progent's Cisco CCIE-certified network infrastructure consultants can help you to maintain legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also assist you to set up, manage, upgrade and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.
Technical Support Services VoIP Phone System
Cisco SIP phones Consultants
Progent's Cisco certified networking consultants can provide advanced support services for Cisco Unified Communications Manager (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability systems.
Microsoft Exchange 2016 Support Outsourcing
Exchange 2016 Edge Transport Server Support and Help
Progent can help your business in any and all phases of your upgrade to Microsoft Exchange Server 2016 including planning high availability infrastructure for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; determining storage capacity required for your virtual machines (VMs), mailbox databases and logs; configuring HLB for high-availability client access services; planning, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Dynamics GP Power BI Remote Technical Support
Dynamics GP Software Support and Setup
Dynamics GP/Great Plains allows you to grow and manage your business more efficiently by delivering deep availability of strategic information and a fast return on investment. Microsoft Dynamics GP/Great Plains offers major business benefits including its ability to expand the reach of your company, manage your financials, automate financial processes, unify procedures across your business, improve inventory control, enhance order accuracy, expand revenue and minimize lead-time, and increase cash flow. Progent can show you how to configure and maintain a robust, safe server and network foundation to support Great Plains, and can provide expert Microsoft Dynamics GP/Great Plains support professionals to help you reap all the advantages of your Microsoft Dynamics GP software.
Shared Service Desk Economics Integration
Immediate Supplemental Support Desk Cost Savings Troubleshooting
Progent's Help Desk outsourcing and co-sourcing service programs help companies to reduce costs and improve productivity.
Exchange 2000 Upgrade Help
Migration Exchange 2000 Upgrade
Progent is one of the most qualified IT support firms for integrating email and messaging solutions powered by Microsoft Exchange 2000. Progent specializes in helping small and mid-size businesses get all the advantages of Exchange 2000 for typical scenarios such as updating from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and outsourcing your Microsoft Exchange 2000 management.
