Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in Fort Myers
ProgentProgent's consulting support for IT service firms in Fort Myers Florida enables your company to provide your customers Progent's consulting and Help Desk support under your brand as a seamless augmentation of your regular network support team. These services can help you add to your revenue, expand your service catalog, create happy customers, and improve your profits.

Progent's roster of network infrastructure experts, PC support technicians, IT admins, and data security consultants have acted as seamless extensions to the support groups of some of the world's biggest IT service firms. Progent's range of technical knowledge allows you to broaden the scope of your IT service practice, and Progent's transparency helps you promote and preserve your branding.

Progent is an IT support firm with two decades of experience providing online expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any private IT services company in the world. Progent has provided remote technical support and consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Reselling Progent's Services With Your Branding
Progent's reseller program for IT service firms features seamless resale to your customers of world-class services. Progent bills you exclusively and works under your direction to deliver your clients support services under your branding. Also, Progent has an affordable Off-hours Support Service for customers who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is fundamental to an effective Help Desk. But full-featured ticketing systems are not just expensive to license and staff, but also a hassle to configure and manage. Small or niche IT support organizations seldom have the necessary resources. Progent's Service Desk and ticketing program gives IT support organizations an affordable way to retain their own branding while providing their clients world-class desktop support backed by a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing services allow you to increase your physical and virtual support volume, the range of technologies your firm can take on, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's remote desktop service staff delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Normal support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is available at extra cost.
  • Optional on-premises service in larger metros is offered across the US at additional cost.
  • You keep complete control of your customers and invoicing.
  • Your customers enter service requests by means of your branded Internet portal, a toll-free number, or by directing a request to your designated mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see more details about Progent's Call Center and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for network service providers allows your support team to become a sole point of contact for virtually all IT expertise your customers may require. You can grow your team and strategic in-house competencies steadily without having to say no to new business due to a lack of in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent extension of your internal support group, responding to your coordination, and bills your firm instead of your client.
  • Granular Billing: Progent charges on a per-minute basis to minimize costs.
  • Detailed Reporting: Progent utilizes an advanced service documentation system to make sure all services performed are thoroughly described. This allows your IT support organization to transfer service assignments to in-house consultants once you have enough staff and appropriate skill sets.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Practice: You can easily and affordably accept more opportunities outside your core areas of excellence and open additional territories without the risks associated with increasing your head count too quickly.
  • Strengthen Your Name: You can improve your mind share as a comprehensive network support firm by delivering more services to more clients using your own brand.
  • Flesh Out Your Services Portfolio: Progent offers top-tier support in a broad range of IT disciplines and can be a reliable resource for expanding your IT service business.
  • Fast Problem Escalation: Thanks to a large team of high-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled fast.
  • Keep Your Customers Satisfied: Happy customers keep coming back. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for expertise from your competitors.
  • Remote Support Professionals: For two decades, Progent has delivered remote IT support from Call Center support to advanced consulting. Efficient remote service saves money and produces quick solutions.
  • Advanced Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Fort Myers, Florida Businesses
Progent's veteran team of certified consultants and technical experts offers Fort Myers, Florida organizations a wide range of remote technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for network service firms include:

Find Out More About Progent's Consulting Program for Network Service Firms in Fort Myers, Florida
For more information about Progent's reseller support for network service organizations in Fort Myers, Florida, call 1-800-993-9400 or see Contact Progent.