Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Fort Myers
ProgentProgentís consulting services for IT service organizations in Fort Myers Florida allows your company to offer your customers Progent's consulting expertise and Help Desk Call Center support using your brand as a transparent augmentation of your regular IT services team. This can put you on the fast track to grow your client base, expand your service portfolio, create happy clients, and improve your profits.

Progentís nationwide team of network experts, desktop support technicians, network admins, and cybersecurity professionals have worked as seamless adjuncts to the support groups of some of the country's biggest IT service firms. Progentís breadth and depth of expertise allows you to add to the capabilities of your IT support practice, and Progentís close integration with your support team lets you promote and protect your company's brand.

Progent is a network support company with two decades of experience delivering online expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT support company in the world. Progent has delivered remote IT assistance and advanced consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Providing Progent's Services With Your Branding
Progent's consulting program for network service organizations offers transparent resale to your clients of world-class IT services. Progent invoices you exclusively and performs under your instructions to deliver your customers support services under your brand. Also, Progent offers a low-cost Off-hours Support Program for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are the heart of a successful service desk. But enterprise-grade ticketing systems are not just expensive to license and staff, but also a hassle to set up and manage. Smaller IT service providers rarely have the required budget or personnel. Progent's Call Center and ticketing solution offers IT support organizations an economical way to retain their custom branding while delivering their clients world-class desktop support backed by an advanced ticketing system and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing solution for IT service companies takes advantage of Progent's investments in advanced ticketing technology, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing services enable you to expand your support workload, the diversity of technologies your firm can take on, the locations you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT support firms include:

  • Progent's online desktop service group provides Level 1 end user assistance with 1-hour service level agreement to commence work during normal business hours.
  • Standard service hours are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises support in major metro areas is available across the country at additional cost.
  • You keep complete control of your clients and billing.
  • Your clients enter service requests via your branded web portal, a toll-free phone number, or by sending an email to your designated mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more information about Progent's Help Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for IT service firms allows your support team to act as a sole point of contact for practically all technical guidance and troubleshooting your clients may require. You can build your staff and strategic IT skills steadily without being forced to say no to opportunities due to a lack of in-house expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent extension of your internal support team, responding to your management, and bills your firm instead of your client.
  • Granular Billing: Progent charges by the minute to minimize expenses.
  • Extensive Service Reporting: Progent uses an advanced documentation platform to ensure that all IT services delivered are fully described. This makes it easy for your IT support organization to shift account responsibilities to in-house personnel when you have enough people and relevant skill sets.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and affordably take on additional jobs beyond your main areas of expertise and serve new territories without assuming the risks associated with expanding your head count too rapidly.
  • Strengthen Your Brand: You can solidify your mind share as a comprehensive IT service provider by delivering more solutions to more clients under your own company name.
  • Add to Your IT Support Catalog: Progent offers world-class expertise in a wide range of technologies and can be a reliable reservoir of skills for expanding your IT support operations.
  • Fast Escalation: Thanks to a sizable roster of senior consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
  • Make Your Customers Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek expertise outside the fold.
  • Online Support Professionals: For 20 years, Progent has provided remote network support ranging from Help Desk support to high-level consulting. Effective online service cuts costs while delivering fast results.
  • Advanced Industry Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Fort Myers, Florida Organizations
Progent's seasoned team of certified consultants can deliver Fort Myers, Florida organizations a wide array of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service providers include:

Find Out More About Progent's Consulting Program for IT Service Firms in Fort Myers, Florida
For additional details about Progent's reseller program for network service organizations in Fort Myers, Florida, call 1-800-993-9400 or refer to Contact Progent.