Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Organizations in Fort Myers
ProgentProgent's consulting support for network service organizations in Fort Myers Florida enables you to offer your clients Progent's consulting expertise and Help Desk support under your brand as a transparent extension of your in-house network support team. This can put you on the fast track to add to your client base, close gaps in your service catalog, create happy customers, and increase your bottom line.

Progent's nationwide roster of network infrastructure experts, desktop integration and troubleshooting technicians, network administrators, and data security professionals have acted as transparent extensions to the IT groups of some of the country's biggest IT support firms. Progent's range of technical knowledge enables you to widen the scope of your IT service practice, and Progent's transparency lets you promote and protect your company's brand.

Progent is a network support company with two decades of background providing remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network engineers of any independent IT services company in the world. Progent has delivered online technical assistance and consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)

Using Progent's Services With Your Own Brand
Progent's consulting program for network service providers offers transparent resale to your customers of world-class IT services. Progent invoices you directly and works under your instructions to deliver your customers support services under your branding. In addition, Progent offers an affordable Off-hours Support Program for clients who need 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing is the heart of a successful IT Call Center. But enterprise-grade ticketing platforms are not just costly to license and staff, but also a hassle to configure and manage. Small or niche IT service companies seldom have the necessary financial or human resources. Progent's Help Desk and ticketing program gives IT support firms a practical way to retain their custom branding while providing their clients responsive desktop support backed by a best-of-breed ticketing system and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing program for IT service firms takes advantage of Progent's investments in highly scalable ticketing software, an online desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution enable your IT service firm to expand your physical and virtual support workload, the range of technologies your company can take on, the number of geographies you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT support firms include:

  • Progent's online desktop support group provides Level 1 end user support with 1-hour service level agreement to begin work during normal business hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises service in major metros is offered across the country at extra cost.
  • You keep full control of your customers and invoicing.
  • Your clients submit requests using your custom branded web portal, a toll-free number, or by directing an email to your assigned mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more details on Progent's Service Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service providers allows you to become a sole point of contact for virtually all technical guidance and troubleshooting your customers may need. You can build your staff and core IT skills steadily without being forced to say no to opportunities due to a gap in expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a transparent supplement to your internal IT service group, responding to your coordination, and invoices you rather than your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Detailed Reporting: Progent uses an advanced reporting system to ensure that all services delivered are fully described. This allows your IT support organization to transfer service assignments to internal consultants once you have sufficient staff and appropriate technical skills.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Business: You can quickly and safely accept additional jobs beyond your core areas of excellence and serve additional territories without assuming the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a full-spectrum IT support provider by delivering more solutions to more clients using your own brand.
  • Add to Your IT Support Portfolio: Progent can provide world-class expertise in a wide array of technologies and can be a dependable resource for expanding your IT support business.
  • Fast Problem Escalation: With a sizable roster of top-level technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Make Your Customers Satisfied: Happy clients keep coming back. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek help from your competitors.
  • Remote Support Experts: For two decades, Progent has provided remote network support ranging from Help Desk services to high-level consulting. Effective online service cuts costs while delivering quick results.
  • Major Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Fort Myers, Florida Businesses
Progent's veteran roster of certified consultants and technical experts offers Fort Myers, Florida companies a wide array of remote consulting and debugging expertise. Practice areas offered under Progent's consulting program for IT service providers include:

Learn More About Progent's Reseller Program for Network Service Organizations in Fort Myers, Florida
To learn additional information about Progent's consulting support for network service organizations in Fort Myers, Florida, call 1-800-993-9400 or see Contact Progent.