Fort Myers Expertise for IT Service Firms
Transparent Short-Term Support Team Expansion
Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Fort Myers
Progent's consulting services for network service firms in Fort Myers Florida allows you to offer your clients Progent's consulting expertise and Help Desk support with your own branding as a seamless augmentation of your in-house IT services team. These services can help you add to your revenue, fill out your service portfolio, create happy customers, and improve your bottom line.
Progent's nationwide team of network infrastructure engineers, PC integration and troubleshooting specialists, network admins, and cybersecurity consultants have acted as transparent supplements to the support staffs of some of the world's largest IT service firms. Progent's range of expertise enables you to add to the capabilities of your IT support practice, and Progent's transparency helps you strengthen and protect your company's brand.
Progent is an IT support firm with 20 years of experience providing online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network experts of any private IT support firm in the world. Progent has delivered remote technical support and advanced consulting to customers in every state in the country. (See recommendations from Progent's customers.)
Providing Progent's Services With Your Own Brand
Progent's consulting program for IT service firms offers seamless resale to your clients of world-class IT services. Progent bills your firm exclusively and works under your instructions to deliver your customers support services under your branding. Also, Progent has a low-cost Extended Hours Support Service for clients who require 24x7 support.
Help Desk and Ticketing Services for IT Service Organizations
Ticketing is the enabling technology behind an effective IT Call Center. But modern ticketing systems are not only costly to acquire and staff, but also challenging to set up and maintain. Smaller IT service companies do not have the necessary budget or personnel. Progent's Service Desk and ticketing solution gives IT service firms a practical way to retain their custom branding while delivering their clients world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing program for IT support organizations takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The features offered with Progent's Call Center and ticketing services allow you to expand your support workload, the range of technical issues your company can take on, the number of geographies you can service, and your overall availability.
Important features of Progent's Service Desk and ticketing program for IT support organizations include:
- Progent's online desktop support team delivers Level 1 end user help with 1-hour SLA to commence work during standard business hours.
- Standard support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is available at extra cost.
- Optional on-premises support in larger metro areas is offered across the US at additional cost.
- You retain complete control of your clients and invoicing.
- Your clients enter incident reports by means of your custom branded web portal, a toll-free number, or by sending a request to your dedicated mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified online until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service organizations allows you to become a single point of contact for practically all technical expertise your customers may require. You can grow your staff and strategic in-house competencies steadily without being forced to decline opportunities due to a lack of in-house expertise or a shortage of bandwidth.
Key features of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent works as a seamless supplement to your internal support team, under your coordination, and invoices you instead of your client.
- By-the-Minute Billing: Progent bills by the minute to reign in costs.
- Extensive Service Documentation: Progent uses an advanced service reporting platform to make sure all services delivered are thoroughly described. This makes it easy for support group to shift service assignments to in-house personnel once you have sufficient people and relevant skill sets.
- Safely Expand Your IT Support Business: You can quickly and efficiently take on more jobs beyond your main areas of excellence and serve new geographies without exposure to the risks involved with expanding your head count too rapidly.
- Strengthen Your Brand: You can improve your positioning as a comprehensive network service provider by delivering more services to more clients using your own company name.
- Flesh Out Your Services Portfolio: Progent can provide world-class support in a broad range of IT disciplines and can be a reliable reservoir of skills for growing your IT support business.
- Rapid Problem Escalation: Thanks to a large team of senior technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled fast.
- Keep Your Clients Satisfied: Happy customers keep coming back. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for help from other support firms.
- Remote Technical Support Experts: For 20 years, Progent has delivered remote IT support from Help Desk services to advanced consulting. Effective remote service cuts costs while delivering quick solutions.
- Advanced Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISM, and GIAC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Fort Myers, Florida Businesses
Progent's nationwide team of certified consultants can deliver Fort Myers, Florida companies a broad array of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service organizations include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Migration
- Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 11 Migration Consulting
- Windows 10 Configuration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure Active Directory Design
- Office/Microsoft 365 Integration
- Dynamics GP Expertise
- Azure, Amazon AWS, Google Cloud Platform
- Online IT Support
- Teleworker Support
- Cisco Network Infrastructure
- Juniper Expertise
- Cisco Routers Expertise
- Cybersecurity Monitoring
- Business Continuity Planning
- Penetration Testing
- Firewall Integration
- Help Desk Call Center Outsourcing
- Desktop Tech Support
- Data Center Support
- Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Programming
- Virtualization Automation
- Rapid, Low-cost .NET Application Development.
- Windows Hyper-V Integration
- VMware vSphere and vCenter Configuration
- Citrix XenApp Integration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Expertise
- BYOD Integration
- iPhone Integration
- Google Android Phone Support
- Ransomware Defense/Recovery
- Backup/Recovery Expertise
- Cisco VoIP Phones and Telepresence
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi Access Point Configuration
- Wi-Fi Site Assessments
Find Out More Details About Progent's Consulting Support for Network Service Firms in Fort Myers, Florida For additional details about Progent's reseller support for network service firms in Fort Myers, Florida, call 1-800-993-9400 or see Contact Progent.
An index of content::
Security Audit Services Security Protection Bulletins
Best IT Security Alerts Security Contractor
This page includes the latest information on security threats, fixes, and best practices. Contact Progent if you need assistance defending your network against the latest cybersecurity threats.
Exchange Server 2003 Support and Setup
Microsoft Exchange Network Engineer
Progent's Microsoft Certified professionals offer expert support for major deployments of Microsoft Exchange. Progent's consultants can help you plan multi-site Exchange Server installations or upgrades and can provide onsite personnel to assist large companies with installations of Microsoft Exchange in the or any area covered by Progent's engineers.
Email Allow Lists Engineer
Consultancy ProSight Email Zero Hour Protection
Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to provide web-based management and comprehensive protection for all your email traffic. The powerful architecture of ProSight Email Guard integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall.
Online Consulting Microsoft CRM
24x7 Computer Engineer Customer Relationship Management
Microsoft CRM helps mid-market businesses nurture positive customer relationships. Built-in Sales and Customer Service components enable employees to share information to help promote sales success and offer consistent, efficient customer service. Progent can configure the most sensible server and communications environment, including mobile wireless connectivity, to support Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MSCRM professional who can help you combine Microsoft Dynamics CRM with your sales or customer support databases.
Top Ranked Colocation Migration Support Outsourcing
Co-Location Online Technical Support
Colocation sites make it possible for companies to share enterprise-class data centers for hosting computer hardware that supports vital applications. Progent's Microsoft and Cisco premier consultants can assist your small business with all facets of your colocation strategy including selecting and moving to a colocation site, creating system architecture, specifying required equipment, on-site and remote troubleshooting, setting up online system administration, and training your support staff.
.Net Security Consultants
Microsoft Sharepoint Server Support services
Progent's Microsoft-certified experts can provide network help and IT consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's consulting team can show you how to design, deploy, troubleshoot and manage the entire suite of Windows .NET Servers including SQL Server, Microsoft ISA Server, Microsoft Small Business Server, Exchange Server, SharePoint Server, Windows Hyper-V, Microsoft Lync Server, Microsoft Project Server, and Microsoft System Center Operations Manager.
64-bit Computing Engineers
Computer Engineer 64-bit Upgrade
Progent's Microsoft-premier engineers can help your organization to enhance your application servers or desktops from 32 to 64 bits. Progent can help you to understand the costs and benefits of migrating to 64-bit computing, design an efficient upgrade process that reduces business interruptions, and offer economical, expert online support to aid you to install 64-bit operating systems and application programs on your current computers.
Specialists Excel 2019
Excel 2016 Desktop Consultant
Progent's certified Excel and Office 365 Excel consultants offer a broad range of online services to help you to plan, develop, pilot test, install, manage, and debug applications based on any version of Microsoft Excel, including Excel Online and Office 365 Excel. Progent can assist you to upgrade your existing Excel applications to the newest versions of Excel, support Excel on Apple iOS-based iPhones and iPads and Google Android smartphones and tablets, and resolve compatibility issues between different releases of Office Excel. Progent offers as-needed help to organizations looking for a fast solution to a stubborn issue associated with Office Excel and Progent can also provide full project management support for migrating or developing line-of-business application software built on Excel. Progent's affordable webinar training classes for Office Excel can be customized to address the special requirements of individuals or teams.
Phone Support Services Cisco Router
Integration Firm Cisco Management
Progent's Cisco CCIE network infrastructure consultants can help you to configure, manage, upgrade and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall consulting, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone consulting, and CUCM/CallManager software consulting.
SCCM 2007 Patch Management On-site Technical Support
SCCM 2007 Upgrade Computer Consulting
Progent's Microsoft-certified consultants can help your business to maintain Microsoft System Center 2007 Configuration Manager to simplify operations, improve security and compliance, and boost productivity by making sure that operating systems and applications stay current, tracking licensing, and reporting usage profiles to help you make smart buying choices. Once your organization is ready to upgrade your SCCM 2007 configuration management ecosystem, Progent can assist you to prepare for and carry out an efficient move to SCCM 2012.
Cisco Remote Support Services Catalyst 9105i Access Point
Integration Services Catalyst Wi-Fi 6 AP Security
Progent's Cisco Catalyst 9100 Series 802.11ax Wi-Fi 6 Access Point consultants offer economical remote and onsite help for Catalyst Wi-Fi 6 wireless APs.
Online Consulting Automated Server Inventory
Network Consultants ProSight Server and Endpoint Management
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of critical assets that power your IT network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so any looming issues can be resolved before they have a chance to impact your business.
Systems Management Server 2003 Engineer
Microsoft SMS IT Consultant
Progent's Microsoft-certified experts offer small and medium size businesses enterprise-class consulting support for Systems Management Server and Configuration Manager 2007, Microsoft's standard tools for change and deployment management. System Center Configuration Manager 2007 is the new title for the change management solution formerly called Systems Management Server. System Center Configuration Manager 2007 provides a variety of new features to Systems Management Server 2003 including full automation, built-in Vista Windows Server 2008 support, quarantine support, and device driver management. Progent's certified engineers can help you use SMS 2003 or Configuration Manager 2007 economically for streamlined operating system and application installation, security patch control, software metering, and software license reconciliation. Progent's consultants can also help your company to move efficiently from Microsoft Systems Management Server to System Center Configuration Manager.
Technical Support Firms Microsoft Exchange Server 2000
Microsoft Exchange Server 2003 Guru
Progent's Microsoft-certified professionals average over a decade of background delivering messaging support for companies that range from small offices to global corporations. Progent provides economical support for all versions of Exchange Server to strengthen email and virus protection, configure high availability email systems, and facilitate off-site and mobile email access. Progent's Exchange support services can assist you in planning and executing a move from an outdated SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 2003 to Exchange Server 2019. Progent provides support for Windows 10 and Windows 11 clients using Outlook and can show you how to configure Outlook Web App for popular web browsers. For email virus defense, spam filtering and data data leak prevention, Progent offers Email Guard email filtering and encryption.
SCCM Peer Cache Information Technology Consulting
SCCM Software Inventory Consulting Services
Configuration Manager automates application and device provisioning across multiple sites, simplifies security and compliance settings control, keeps track of network resources, protects against corporate data leakage, performs network health reporting, enables safe end-user self service, and offers a common point of control for administering multi-operating system networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consultants and Azure cloud specialists can assist you with any facet of planning, implementing, using and troubleshooting a SCCM deployment for on-premises, cloud, or hybrid environments.
Windows and UNIX Engineers
Windows, UNIX, Solaris Consultant Services
If your business operates a UNIX, Linux, or Sun Solaris network or a multi-OS IT environment, Progent's CISA and CISSP-certified security specialists can help your whole enterprise in a broad array of security topics such as security management practices, security design and strategies, connection management products and methodology, applications development security, operations security, hardware security, telecommunications, infrastructure and Internet security, and workplace recovery preparedness. CISA and CISSP define the core competencies and worldwide standards of performance that information security professionals are required to master. These accreditations give executive management the assurance that consultants who have earned their CISM or CISSP certification have demonstrated the background and knowledge to offer world-class security support and engineering services.
Configuration Windows Server 2012 R2 Multitenancy
Windows Server 2012 R2 Setup and Support
Progent's Microsoft-certified consultants can help you to evaluate the advantages of Windows Server 2012 R2 for your company, develop test systems and migration plans, tune your infrastructure for local, multi-site, cloud-based, and partial-cloud environments, educate your IT support staff, create a corporate-wide security strategy, automate network administration, assist with application development, and generate and test a disaster recovery/business continuity plan.
Offsite Workforce Security Information Technology Consulting
At Home Employees Cybersecurity Onsite Technical Support
Progent can assist small and medium-size organizations to set up cybersecurity protection solutions and deliver mitigation expertise for teleworkers.
IT Consultant Windows Server 2016 Fault Domains
IT Consulting Windows Server 2016
Progent's Microsoft-certified IT consultants can provide Windows Server 2016 migration consulting services to assist businesses of all sizes to design and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can help you to assess the value of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to benefit from the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.
Cisco ASA 5500-X with Firepower Technical Support Services
Integration Support Cisco Firepower URL Filtering
Cisco's Firepower NGFWs Firewalls deliver a significant performance improvement compared to Cisco's popular ASA 5500-X security appliances and include unified management of modern cybersecurity features like application visibility and control, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall experts can assist you to plan and execute an efficient upgrade to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower appliances with Cisco's security services to create and centrally manage network ecosystems that include local offices, data centers, private clouds and public clouds.
Computer Specialists Consultant Rates
Consultant Price Support Company
Progent's pricing model is to charge for remote service and on-site help per minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services delivered during normal working hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity avoids big bills for quick repairs so you won't be tempted to permit less critical problems to fester.
Virtual Machine Manager Support and Integration
SCVMM 2012 Security and Compliance Remote Consulting
Progent's Microsoft-certified consultants can assist businesses of all sizes to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and libraries; plan, deploy, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive monitoring and reporting. Progent can help your business to move from an older version of SCVMM or from a third-party virtualization management platform, and Progent can help you to optimize and repair your current SCVMM 2012 environment to make sure you get the highest possible return on investment.
Risk Mitigation Consultant
24/7 CRISC Certified Cybersecurity Support and Help
Progent's disaster recovery support and business continuity professionals can help you create a disaster recovery strategy to prepare for an IT network catastrophe. Progent can show you how to develop a complete disaster recovery strategy that includes periodic disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified professionals can also help you create an affordable, fault-tolerant system solution that takes into account reliability issues covering a wide range of infrastructure technologies and processes.
Largest Comprehensive Event Management Help and Support
Microsoft Experts On-site Technical Support Operations Manager
Mid-sized companies can get all the benefits of System Center Operations Manager and have fast availability of Progent's Microsoft and Cisco Premier Certified network consulting professionals. With Progent's economically priced network service programs, medium-size businesses can select a basic co-sourcing service program based on Microsoft Operations Manager 2007 with server monitoring, automated alerts, comprehensive system analysis, Help Desk Call Center, and remote service. For businesses with line-of-business environments who need non-stop networking, Progent can provide a comprehensive round-the-clock outsourcing package. Progent supports Microsoft Operations Manager to provide mid-size business networks world-class availability, protection and performance.
Programming Firm .NET F#
.NET Linux Reports
Progent's application experts have worked for 20 years with .NET tools and the Visual Studio development system and are able to create or update .NET apps rapidly and affordably.
