Fort Myers Specialists for Network Support Providers
Transparent Temporary Staff Expansion
Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Firms in Fort Myers
Progent’s consulting services for IT service firms in Fort Myers Florida allows your company to provide your clients Progent's consulting and Help Desk support with your own branding as a seamless supplement to your in-house network support group. This can help you grow your client base, close gaps in your service catalog, satisfy your customers, and increase your profits.
Progent's team of network engineers, desktop support specialists, IT admins, and cybersecurity consultants have worked as transparent adjuncts to the support staffs of some of the country's largest IT service businesses. Progent’s breadth and depth of technical knowledge allows you to broaden the scope of your IT service business, and Progent’s close integration with your support team helps you strengthen and preserve your company's brand.
Progent is a network support firm with 20 years of experience providing online consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network experts of any private computer services firm in the world. Progent has provided online technical support and advanced consulting to clients in every state in the country. (See recommendations from Progent's customers.)
Providing Progent's Support Services Under Your Own Brand
Progent's reseller program for network service firms offers transparent resale to your clients of world-class IT services. Progent bills your firm directly and performs under your direction to deliver your clients consulting and support services under your brand. Also, Progent has an affordable Extended Hours Support Program for customers who need access to 24x7 support.
Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is fundamental to an effective Help Desk. But full-featured ticketing systems are not only expensive to license and staff, but also difficult to configure and maintain. Small or niche IT support firms seldom have the necessary resources. Progent's Help Desk and ticketing program offers IT support firms an economical way to keep their own branding while providing their customers responsive desktop support services backed by a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing solution for IT support companies leverages Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing system. The features offered with Progent's Service Desk and ticketing solution allow you to expand your physical and virtual support volume, the range of technical issues your business can handle, the locations you can service, and your overall availability.
Important features of Progent's Help Desk and ticketing program for IT support organizations include:
- Progent's online desktop service group delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal business hours.
- Normal service times are from 5am to 7pm Pacific Standard Time, five days a week.
- Extended support is available at extra cost.
- Optional onsite service in major metros is offered across the country at extra cost.
- You retain complete control of your customers and billing.
- Your customers enter requests via your own branded Internet portal, a toll-free phone number, or by directing a message to your designated email address.
- Every end user request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated online until resolution.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service providers allows you to act as a single source for practically all technical expertise your clients may need. You can grow your team and core in-house competencies at your own pace without being forced to decline new business due to a lack of in-house expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent acts as a transparent supplement to your in-house IT service group, responding to your coordination, and invoices your firm rather than your client.
- Granular Billing: Progent bills by the minute to minimize costs.
- Detailed Reporting: Progent utilizes an enterprise-class service documentation system to make sure all IT services delivered are thoroughly described. This enables support group to transfer service assignments to internal consultants when you have sufficient staff and appropriate technical skills.
- Safely Expand Your Service Practice: You can quickly and safely accept more jobs beyond your main fields of expertise and open new territories without exposure to the risks associated with expanding your head count too quickly.
- Re-enforce Your Name: You can improve your positioning as a full-spectrum IT service firm by delivering more solutions to more customers using your own brand.
- Flesh Out Your IT Support Portfolio: Progent offers top-tier support in a wide range of IT disciplines and can be a reliable reservoir of skills for growing your IT service business.
- Rapid Problem Escalation: Thanks to a sizable team of top-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled promptly.
- Make Your Clients Happy: Satisfied clients stick. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for help from your competitors.
- Online Support Professionals: For two decades, Progent has delivered remote network support ranging from Help Desk services to high-level consulting. Effective remote service saves money while delivering fast results.
- Major Industry Certifications: Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Fort Myers, Florida Organizations
Progent's seasoned roster of certified consultants offers Fort Myers, Florida businesses a wide range of online consulting and troubleshooting services. Practice areas offered under Progent's reseller program for network service organizations include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Integration
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Migration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure Active Directory Design
- Microsoft 365 Configuration
- Dynamics GP Consulting
- Azure, Amazon AWS, Google Cloud Platform
- Remote IT Support
- Telecommuter Integration
- Cisco Network Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Integration
- Cybersecurity Monitoring
- Business Continuity Preparedness
- Penetration Testing
- Firewall Configuration
- Help Desk Call Center Outsourcing
- Desktop Tech Support
- Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Consulting
- Virtual Server Automation
- Windows Hyper-V Planning
- VMware vSphere and vCenter Configuration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Support
- iPhone and Android Management
- Apple iPhone Integration
- Android Phone Management
- Ransomware Recovery
- Backup/Recovery Expertise
- Cisco IP Voice Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi Access Point Configuration
- Wi-Fi Site Surveys
Find Out More Details About Progent's Consulting Program for Network Service Firms in Fort Myers, Florida To learn additional information about Progent's reseller support for IT service organizations in Fort Myers, Florida, call 1-800-993-9400 or refer to Contact Progent.
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CRISC Certified Risk and Information Systems Control Manager Consultant Services
Services CRISC Certified Risk and Information Systems Control
Progent offers the services of a CRISC-certified risk management consultant to help you to design and deploy an enterprise risk management solution following leading practices promoted by CRISC and crafted to match your organization's risk tolerance, business goals, and IT budget.
Aironet 802.11ac AP IT Consultant
24 Hour CCIE Expert Certified Integration Aironet Wi-Fi AP Management
Progent's certified wireless experts can help businesses of all sizes to design, implement, manage and troubleshoot Cisco Aironet wireless access point environments to provide the throughput, range, density, expandability, security compliance and manageability required for seamless connectivity between wireless and wired network infrastructure. Progent can provide affordable online and on-premises consulting services for legacy and current 802.11ac Aironet access points and Progent can help you plan and maintain wireless solutions that include indoor and outdoor/industrial Aironet Wi-Fi access points.
Citrix XenDesktop virtual desktops Consultant
Citrix virtual desktops Services
Citrix has developed a comprehensive family of platforms that provide advanced manageability, scalability, and responsiveness for virtualizing servers and for centralized distribution of Windows desktops and applications. For distributing virtualized Windows desktops and applications, Citrix offers XenDesktop and XenApp. For making and administering virtual servers, Citrix offers Citrix XenServer and Essentials for Hyper-V. Progent's Citrix-certified consultants can assist you to assess the strategic advantages of Citrix technology and can help you design, validate, implement, troubleshoot, and support Citrix solutions.
Catalyst Switch IPv6 Engineer
Catalyst Ethernet Switch Setup and Support
With Catalyst switches for small and mid-size companies, Cisco enables companies to gain the full benefits of bringing intelligent services to their IT infrastructures. Cisco's switching product line makes it possible to deploy capabilities to make your network infrastructure highly robust to accommodate real-time requirements, scalable to support growth, safe enough to protect confidential data, and designed for prioritizing and managing all traffic to optimize network operations. Progent's Cisco certified engineers can show you how to pick out and integrate Cisco switches that make sense for your company. In addition, Progent's CISM and CISSP certified security consultants can show you how to develop a strategic security policy and set up Cisco switches so they help support your security policies. Catalyst switching products that Progent supports include Cisco's Catalyst Express 500 switches, Cisco Catalyst 3750 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 switches.
Network Consultant Microsoft Lync Server 2013 IM
Lync Server 2013 IM Engineer
Lync 2013, rebranded Skype for Business, allows businesses of all sizes to build a centrally managed and secure communications ecosystem that supports a Bring-Your-Own-Device computing style with instant messaging, real-time presence, web conferencing with app sharing, and both IP and PSTN calling enabled for a wide assortment of desktop and mobile devices. Progent's certified Lync 2013 consultants and network integrators can assist you to assess the business benefits of Lync 2013, create an on-premises, cloud-resident (with Lync Online) or mixed model appropriate for your current and future goals, implement Lync 2013 in a way that expedites your return on investment, and deliver custom webinar and on-premises training to your management team and users. Progent offers in-depth expertise in critical components of a Lync 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help your organization to combine Lync 2013 with key Office and Office 365 applications including Outlook and PowerPoint.
Solaris Online Computer Firms
Solaris Remote Consultancy
Progent provides nationwide urgent help and consulting services for businesses who run Solaris environments or whose IT systems include a combination of Sun Solaris and Microsoft Windows technology. Remote network consulting offers maximum return for your IT budget by protecting user productivity and shortening the hours charged for network analysis and repair. Advanced online support utilities and experienced technicians and engineers combine to enable Progent to handle most IT issues without squandering time and expense by traveling to your location. In most of cases your IT problems can be remediated by telephone or through a mix of telephone support and remote network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISM certified security professionals to help with the most difficult network issues.
Macintosh and Exchange Technology Consulting Services
Microsoft Outlook for Mac Outsourcing
Exchange Servers and Macintosh computers can co-exist efficiently. Progent's Mac and Microsoft premier consultants can show you how to install Microsoft Entourage and Exchange so your Mac users can collaborate with colleagues who use Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh software can collaborate, allowing Mac users to receive and send messages, examine the GAL, copy addresses, sync up appointments, and invite fellow workers to meetings via your Exchange account. Progent will make sure that your Exchange Server is properly configured and that LDAP and Outlook Web Access are enabled. Progent also offers customized one-on-one Entourage training.
County Government Exchange Services
City Government Exchange Professionals
Progent has a long background providing a full-spectrum of remote network consulting and emergency troubleshooting services to local governments and school districts across the United States. Progent is one of the pioneers in providing advanced remote IT consulting and has provided IT support to clients in every state. Remote support saves travel costs and solves issues more quickly than onsite service calls.
Online Help MSP360 GSuite Backup
MSP360 Server Backup Online Help
Progent's data protection experts can help your company to create, deploy and troubleshoot a backup/restore plan based on MSP360 technology. MSP360 enables file/folder or image backup/recovery for VMs and physical machines, supports all popular public clouds, and permits businesses to create a backup solution with a minimum Recovery Time Objective (RTO) and a defined RPO. With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and remote management of your backup system to prevent data loss caused by human miscues, computer errors, malicious users, and external assaults such as ransomware. To learn more, visit ProSight Data Protection Services 360 Backup services.
Microsoft SUS Consult
SUS Consultants
Microsoft WSUS allows IT managers to install and monitor the most recent Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft WSUS, network support staff can completely and easily manage the installation of patches that are released through Microsoft Update to servers and desktops in an organization. Progent can help you with complex details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft WSUS deployment, setting up user's computers, establishing the Group Policy parameters, and making sure your Microsoft Windows Server Update Services GPO is associated with an Active Directory container that makes sense for your network environment.
Windows Server 2019 Security and Compliance Technology Consulting
Windows Server 2019 High Availability Help and Support
Progent's certified Windows Server 2019 experts can assist your company to design and implement a cost-effective migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid model. Windows Server 2019 offers major improvements in capacity, performance, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, availability, and container support.
Award Winning Cybersecurity Firms Check Point
Law, Investigation and Ethics Cybersecurity Company
For small and midsize organizations, network security and information assurance and compliance can be too complex to stay ahead of yet too risky to ignore. The largest largest enterprises have been breached, and the top cloud service providers have occasionally been knocked out. It seems like there's no place to run. Progent makes it economical for smaller businesses to carry out vital IT security projects effectively by offering the benefit of billable time to the nearest minute without any minimum charge for online support. This means you have access to a world-class computer consultant to provide just the help you need whenever you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP premier consultants can help your business with any level of network security including security audits, virus defense and recovery, spam and email content filtering, email data loss and data leak prevention, compliance reporting, and designing a comprehensive security plan.
24x7 Microsoft Certified Computer Consultancy Company
Emergency Network Consulting Company Certified Microsoft Partner
Progent is a Microsoft Certified Partner with special competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners are the elite organizations who earn the top client satisfaction and are afforded the closest working relationship with Microsoft. The understanding, capabilities, and commitment needed to achieve the status of Microsoft Certified Partner pays dividends to Progent's clients by allowing Progent to offer your company more complete solutions for your information network.
Telecommuting Microsoft Consultant Positions
Virtual Office Certified Subcontractor Jobs
Progent is convinced that a carefully architected and executed network is a crucial piece for accelerating any firm's success, and Progent follows this credo in our corporate network infrastructure. Progent has created a zero-downtime virtual office infrastructure that allows our in-house consultants and certified contractors to deliver fast and effective service, collaborate easily on sophisticated jobs, and experience career and personal maturity by acting as part of an exciting company ethos of personal drive and freedom.
Top Rated Development Microsoft T-SQL
MCSE Expert Certified Migration Consultants SQL Server 2008
SQL Server 2005 delivers powerful, familiar tools to IT experts as well as to information workers, lessening the difficulty of creating, integrating, managing, and accessing enterprise information and analytical applications on platforms ranging from mobile devices to corporate information systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 call for a network consultant with real-world experience and broad knowledge in designing and deploying information-based, end-to-end business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.
Office 365 and Apple iOS Troubleshooting
Hybrid Microsoft 365 Exchange integration Technical Support Services
Microsoft allows you to create seamless hybrid networks that integrate Office 365 and local Exchange deployments. This permits you to have specific Exchange mailboxes located at your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can assist you with any phase of designing, integrating and troubleshooting your hybrid Exchange solution. Progent's Exchange consultants can provide occasional expertise to help you through challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange initiative is completed on schedule and on budget.
After Hours Cisco CCIE Remote On-site Technical Support
Award Winning Cisco Router Outsourcing Company
Progent offers rapid online support from Cisco CCIE network infrastructure consultants. Progent's CCIE experts can link to your environment via advanced remote support tools to provide fast and economical troubleshooting and repair of critical network infrastructure issues.
Juniper SRX Series Router Cybersecurity Contractor
Juniper SRX Series Router Network Security Testing
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Exchange 2003 Upgrade Support and Setup
Exchange Server 2003 Remote Technical Support
Progent's Microsoft certified support team can show you how to design and deploy an efficient in-place Microsoft Exchange 2003 upgrade strategy that minimizes productivity disruption, simplifies long-term support requirements, and makes your Microsoft Exchange 2003 Server easy to manage. For complicated multi-server or multi-location migrations, Progent has the background to finish your project quickly and affordably. Progent's Microsoft Exchange Server 2003 help, repair, and design services include assistance with the integration of third-party add-ons to Exchange Server 2003 that are best aligned to your business needs.
SCOM 2016 Information Technology Consulting
System Center 2016 and SSRS Reporting Remote Consulting
Progent has over 10 years of experience configuring, and supporting the core components that make up Microsoft System Center and can assist you to plan, configure, manage, and repair your System Center solution to maximize the availability and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-based fabric. Progent can help your organization to migrate to the latest version of Microsoft System Center from an earlier one or from a third-party IT management platform to deliver the advantages of enterprise-class provisioning, automation, security, plus infrastructure and application availability and performance monitoring.
Exchange 2013 Voice Mail Professionals
Online Help Exchange 2013 Integration
Exchange 2013 includes significant enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and delivers important innovations plus a redesigned architecture. These enhancements affect vital facets of IT including ease of administration, availability, compliance, operational costs, teamwork, scalability, performance, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting experts can help you understand the possible advantages of upgrading to Exchange Server 2013, design a cost-effective test and rollout plan, and educate your IT staff to maintain your Microsoft Exchange 2013 solution. Progent also offers affordable remote support and management services for Microsoft Exchange 2013.
24x7x365 Exchange Online Archiving Specialist
MCSE Expert Certified Hybrid Office 365 integration Consulting
Office 365 is Microsoft's growing suite of productivity applications and cloud-hosted services available on a monthly or annual subscription basis. Office 365 programs and cloud services are available in a variety of product bundles targeted at customers from individuals and households to global enterprises. Progent offers fast and affordable online access to consultants with expertise in Microsoft, macOS, iOS, and Google Android technology. Progent can help you to evaluate the many subscription plans available with Office 365 and integrate your information network with Office 365 so you derive maximum business value. Progent offers expertise with multi-vendor environments that include Windows, macOS or OS X, and Linux technology. Progent can also assist your business to build and manage hybrid solutions that transparently combine local and cloud resources.
Consult IT Management Outsourcing
ProSight Managed Services Consulting
Progent's ProSight family of managed IT services are geared to offer businesses who have minimal internal IT support staffs with low-cost help from world-class management tools and technical expertise. Benefits of the ProSight catalog of managed IT services include flat-rate IT maintenance expenses, smart automation of common administrative processes, continual adoption of the latest technology, graceful migration from older systems to modern solutions, improved alignment of information technology with business objectives, guidance from veteran network consultants, and allowing management to concentrate on business issues rather than ever-changing computer technology.
