Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in Fort Myers
ProgentProgent's consulting services for IT service organizations in Fort Myers Florida allows you to offer your clients Progent's consulting expertise and Help Desk support using your own branding as a transparent supplement to your in-house network services team. These services can ease the way for you to grow your client base, expand your service catalog, create happy customers, and increase your profits.

Progent's roster of network engineers, PC support specialists, network admins, and data security professionals have acted as seamless adjuncts to the IT staffs of some of the country's largest IT support firms. Progent's breadth and depth of technical knowledge enables you to add to the capabilities of your IT service business, and Progent's transparency helps you promote and preserve your branding.

Progent is a network consulting company with 20 years of background delivering online expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure experts of any private IT services company in the world. Progent has delivered remote technical assistance and advanced consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Providing Progent's Services Under Your Branding
Progent's consulting program for IT service organizations offers transparent resale to your customers of world-class services. Progent bills your firm directly and performs under your direction to provide your customers support services under your branding. Also, Progent has an affordable Extended Hours Support Program for customers who need 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing systems are the heart of a successful Help Desk. But modern ticketing systems are not just costly to license and staff, but a hassle to configure and manage. Small or niche IT support firms seldom have the necessary financial or human resources. Progent's Call Center and ticketing solution offers IT service firms a practical way to retain their own branding while providing their clients responsive desktop support backed by an advanced ticketing system and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing program for IT service firms leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing services allow your IT service firm to increase your physical and virtual support workload, the diversity of technologies your firm can handle, the number of geographies you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT support firms include:

  • Progent's online desktop support staff provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite support in larger metros is available across the country at extra cost.
  • You retain full control of your customers and billing.
  • Your customers enter service requests by means of your own branded web portal, a toll-free phone number, or by directing a request to your dedicated mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more information about Progent's Call Center and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting for IT service organizations allows you to act as a single point of contact for practically all IT guidance and troubleshooting your clients may need. You can build your staff and core IT skills steadily without being forced to decline new business due to a gap in expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a seamless supplement to your in-house support team, responding to your management, and bills you rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to reign in costs.
  • Extensive Service Reporting: Progent utilizes an advanced documentation system to make sure all services performed are thoroughly documented. This allows you to shift service assignments to in-house consultants once you have sufficient people and relevant skill sets.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Business: You can easily and safely accept additional jobs beyond your core areas of excellence and serve additional territories without assuming the risks involved with expanding your head count too rapidly.
  • Strengthen Your Brand: You can solidify your positioning as a comprehensive network service provider by delivering more solutions to more clients using your own brand.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class support in a wide range of IT disciplines and can act as a reliable reservoir of skills for expanding your IT service operations.
  • Fast Problem Escalation: Thanks to a large roster of top-level technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
  • Make Your Customers Satisfied: Satisfied customers are loyal. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek help from your competitors.
  • Remote Technical Support Experts: For 20 years, Progent has provided online IT support ranging from Help Desk services to advanced consulting. Efficient online support saves money and produces quick solutions.
  • Top Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Fort Myers, Florida Businesses
Progent's seasoned roster of certified consultants can provide Fort Myers, Florida organizations a broad range of online consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for network service firms include:

Find Out More About Progent's Reseller Support for IT Service Firms in Fort Myers, Florida
To learn more information about Progent's consulting support for network service organizations in Fort Myers, Florida, call 1-800-993-9400 or see Contact Progent.