Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Fort Myers
ProgentProgentís consulting support for network service organizations in Fort Myers Florida allows your company to offer your customers Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a transparent extension of your regular network support group. This can put you on the fast track to grow your revenue, expand your service offerings, satisfy your customers, and increase your bottom line.

Progentís nationwide team of network infrastructure experts, PC integration and troubleshooting technicians, network administrators, and cybersecurity consultants have acted as transparent expansions to the support groups of some of the worldís largest IT service businesses. Progentís range of technical knowledge enables you to add to the capabilities of your IT support business, and Progentís close integration with your support team lets you promote and protect your branding.

Progent is an IT consulting company with two decades of background providing online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any independent computer support company in the world. Progent has provided remote technical assistance and advanced consulting to customers in every state in the country. (Check out testimonials from Progent's customers.)

Using Progent's Support Services With Your Own Brand
Progent's consulting program for network service organizations features seamless resale to your customers of professional IT services. Progent bills your firm directly and performs under your direction to deliver your clients consulting and support services under your branding. Also, Progent has a low-cost Off-hours Support Service for clients who need 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are fundamental to an effective IT Call Center. But enterprise-grade ticketing platforms are not only expensive to acquire and staff, but also difficult to set up and manage. Smaller IT support companies seldom have the necessary budget or personnel. Progent's Call Center and ticketing program gives IT support firms a practical way to keep their custom branding while providing their customers responsive desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing solution for IT service firms takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The features offered with Progent's Call Center and ticketing solution allow you to increase your physical and virtual support volume, the range of technical issues your firm can handle, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT service companies include:

  • Progent's online desktop service team provides Level 1 end user support with 1-hour SLA to commence work during normal work hours.
  • Normal service times are 5am to 7pm PST, five days per week.
  • Extended support is offered at additional cost.
  • Optional on-premises support in major metro areas is available throughout the US at extra cost.
  • You retain complete control of your customers and invoicing.
  • Your clients submit service requests through your branded web portal, an 800 number, or by directing a message to your specified mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see more details about Progent's Service Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for network service firms allows you to become a sole point of contact for virtually all technical guidance and troubleshooting your clients may need. You can build your team and strategic IT skills steadily without being forced to turn down new business owing to a gap in expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your in-house IT service group, under your coordination, and bills you rather than your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize expenses.
  • Extensive Reporting: Progent uses an advanced service reporting platform to make sure all IT services performed are fully documented. This makes it easy for support group to transfer service responsibilities to internal consultants when you have enough people and relevant skill sets.
Key advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Business: You can easily and safely take on additional jobs beyond your main fields of expertise and serve new territories without assuming the risks involved with expanding your full-time staff too rapidly.
  • Strengthen Your Name: You can solidify your mind share as a comprehensive IT service provider by offering more solutions to more customers using your own company name.
  • Flesh Out Your Services Portfolio: Progent offers top-tier support in a broad range of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support operations.
  • Rapid Problem Escalation: Thanks to a sizable roster of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
  • Keep Your Customers Satisfied: Satisfied clients stick. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek expertise outside the fold.
  • Online Support Experts: For two decades, Progent has delivered online IT support ranging from Help Desk support to advanced consulting. Efficient online service cuts costs while delivering fast solutions.
  • Advanced Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants hold top certifications including ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Fort Myers, Florida Organizations
Progent's nationwide roster of certified consultants and technical experts can provide Fort Myers, Florida companies a broad range of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's consulting program for IT service providers include:

Learn More Details About Progent's Consulting Support for IT Service Firms in Fort Myers, Florida
For more details about Progent's consulting support for IT service organizations in Fort Myers, Florida, call 1-800-993-9400 or visit Contact Progent.