Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Hialeah
Progent’s consulting support for network service firms in Hialeah Florida allows your company to offer your customers Progent's consulting and Help Desk support with your own branding as a seamless augmentation of your regular IT support team. These services can ease the way for you to add to your revenue, fill out your service offerings, satisfy your clients, and increase your profits.
Progent's team of network engineers, desktop support technicians, network administrators, and cybersecurity professionals have worked as transparent adjuncts to the support groups of some of the world’s largest IT support firms. Progent’s range of expertise allows you to broaden the capabilities of your IT support practice, and Progent’s close integration with your support team helps you promote and protect your branding.
Progent is a network support firm with 20 years of experience delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network experts of any independent IT services firm in the world. Progent has delivered online IT assistance and consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)
Providing Progent's Support Services With Your Own Brand
Progent's consulting program for IT service organizations features transparent resale to your customers of professional services. Progent bills you exclusively and performs under your direction to provide your customers consulting and support services under your branding. Also, Progent offers an affordable Off-hours Support Service for customers who require access to 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Firms
Ticketing is fundamental to a successful Help Desk. But modern ticketing systems are not only expensive to acquire and staff, but difficult to set up and maintain. Smaller IT service firms rarely have the required budget or personnel. Progent's Service Desk and ticketing solution offers IT service organizations an affordable way to retain their custom branding while providing their customers world-class desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing solution for IT service companies leverages Progent's investments in advanced ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing program enable you to increase your physical and virtual support volume, the diversity of technologies your firm can take on, the number of geographies you can serve, and your overall availability.
Key features of Progent's Service Desk and ticketing program for IT service companies include:
Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service providers allows your support team to become a single point of contact for practically all technical expertise your clients may need. You can build your team and strategic in-house competencies at your own pace without being forced to say no to opportunities owing to a lack of in-house expertise or a shortage of bandwidth.
Important features of Progent's Reseller Program for IT Service Providers include:
Progent's Areas of Expertise for Hialeah, Florida Businesses
Progent's veteran roster of certified engineers can deliver Hialeah, Florida businesses a wide array of online consulting and debugging expertise. Practice areas covered under Progent's reseller program for network service firms include:
Learn More Details About Progent's Reseller Support for IT Service Providers in Hialeah, Florida For more information about Progent's reseller support for network service firms in Hialeah, Florida, call 1-800-993-9400 or see Contact Progent.