Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Providers in Hialeah
Progent's consulting services for network service firms in Hialeah Florida allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support with your company's brand as a seamless extension of your in-house network services team. These services can put you on the fast track to add to your client base, expand your service portfolio, create happy clients, and improve your profits.
Progent's nationwide team of network infrastructure experts, PC support technicians, network admins, and cybersecurity consultants have acted as seamless expansions to the support groups of some of the world's largest IT support firms. Progent's range of expertise enables you to broaden the scope of your IT service business, and Progent's close integration with your support team lets you promote and preserve your company's brand.
Progent is an IT consulting company with two decades of background providing remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT services firm in the world. Progent has provided remote technical assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)
Reselling Progent's Services Under Your Branding
Progent's consulting program for IT service organizations offers seamless resale to your customers of world-class services. Progent invoices you exclusively and performs under your instructions to deliver your clients consulting and support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Program for customers who require access to 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are the heart of an effective Help Desk. But modern ticketing systems are not only expensive to acquire and staff, but challenging to configure and manage. Smaller IT service organizations rarely have the required financial or human resources. Progent's Service Desk and ticketing program offers IT support organizations an affordable way to keep their company branding while providing their customers world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing solution for IT support organizations leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The features available with Progent's Service Desk and ticketing program allow your IT service firm to expand your support workload, the diversity of technologies your business can handle, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Call Center and ticketing program for IT service organizations include:
Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service organizations allows your support team to act as a sole source for practically all IT expertise your clients may require. You can grow your staff and strategic in-house competencies steadily without being forced to say no to opportunities due to a gap in expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for IT Service Firms include:
Progent's Areas of Expertise for Hialeah, Florida Businesses
Progent's veteran team of certified consultants and technical experts offers Hialeah, Florida businesses a wide range of remote technical guidance and debugging services. Practice areas offered under Progent's consulting program for network service organizations include:
Learn More About Progent's Reseller Support for Network Service Providers in Hialeah, Florida To learn additional information about Progent's reseller support for network service organizations in Hialeah, Florida, call 1-800-993-9400 or refer to Contact Progent.