Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Hialeah
ProgentProgentís consulting services for network service organizations in Hialeah Florida enables you to offer your customers Progent's consulting expertise and Help Desk support under your company's own branding as a transparent extension of your regular IT support team. These services can ease the way for you to grow your client base, expand your service portfolio, create happy customers, and improve your bottom line.

Progentís nationwide roster of network infrastructure experts, PC support specialists, network admins, and data security consultants have acted as transparent supplements to the support groups of some of the worldís biggest IT support businesses. Progentís range of expertise enables you to broaden the capabilities of your IT support business, and Progentís close integration with your support team lets you promote and preserve your branding.

Progent is a network support firm with 20 years of background delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any private IT support company in the world. Progent has delivered online technical assistance and consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)

Using Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service firms features seamless resale to your clients of world-class IT services. Progent invoices you exclusively and performs under your instructions to provide your clients consulting and support services under your brand. Also, Progent has a low-cost Extended Hours Support Program for customers who require access to 24x7 support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing is the enabling technology behind a successful service desk. But full-featured ticketing systems are not just expensive to acquire and staff, but also challenging to configure and maintain. Smaller IT support organizations do not have the required financial or human resources. Progent's Service Desk and ticketing solution offers IT service organizations a practical way to retain their custom branding while delivering their customers responsive desktop support services built around an advanced ticketing platform and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing solution for IT support companies leverages Progent's sizable investments in highly scalable ticketing software, an online desktop support team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing program enable your IT service firm to increase your support workload, the range of technical issues your business can handle, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT service organizations include:

  • Progent's remote desktop support staff delivers Level 1 end user help with 1-hour SLA to commence work during standard work hours.
  • Standard service hours are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises service in major metros is available throughout the country at additional cost.
  • You have full control of your customers and billing.
  • Your clients enter incident reports using your branded Internet portal, an 800 phone number, or by sending a request to your dedicated email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
For more information about Progent's Call Center and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service organizations allows your support team to act as a sole source for practically all technical expertise your clients may require. You can grow your staff and strategic in-house competencies at your own pace without having to turn down opportunities owing to a gap in in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your in-house IT service team, under your direction, and invoices your firm instead of your client.
  • By-the-Minute Billing: Progent bills by the minute to minimize expenses.
  • Detailed Service Documentation: Progent utilizes an advanced service reporting platform to make sure all services performed are thoroughly described. This allows your IT support organization to shift service assignments to internal personnel once you have enough people and appropriate skill sets.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Business: You can easily and affordably take on additional jobs beyond your core areas of excellence and serve additional territories without the risks associated with increasing your full-time staff too quickly.
  • Strengthen Your Name: You can improve your mind share as a full-spectrum IT service provider by offering more services to more clients under your own brand.
  • Flesh Out Your Services Catalog: Progent offers top-tier expertise in a broad range of IT disciplines and can be a reliable reservoir of skills for expanding your IT support operations.
  • Rapid Escalation: Thanks to a sizable roster of high-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
  • Make Your Customers Happy: Satisfied clients keep coming back. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for help outside the fold.
  • Online Technical Support Experts: For 20 years, Progent has provided online network support from Help Desk services to high-level consulting. Efficient online service saves money and produces fast solutions.
  • Major Industry Certifications: Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's technology certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Hialeah, Florida Organizations
Progent's nationwide roster of certified consultants and technical experts offers Hialeah, Florida organizations a wide array of remote technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for network service organizations include:

Learn More Details About Progent's Consulting Program for IT Service Firms in Hialeah, Florida
To learn more information about Progent's consulting support for IT service organizations in Hialeah, Florida, call 1-800-993-9400 or see Contact Progent.