Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Hialeah
Progent's consulting support for IT service organizations in Hialeah Florida enables your company to offer your clients Progent's consulting and Help Desk support under your own branding as a transparent extension of your in-house network support team. This can put you on the fast track to grow your client base, close gaps in your service portfolio, create happy clients, and improve your profits.
Progent's nationwide team of network engineers, desktop support technicians, IT admins, and cybersecurity consultants have worked as seamless extensions to the support groups of some of the world's biggest IT support firms. Progent's range of expertise allows you to widen the scope of your IT support business, and Progent's transparency helps you promote and protect your company's brand.
Progent is an IT consulting firm with two decades of background delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any private computer support company in the world. Progent has delivered remote technical support and advanced consulting to clients in every state in the U.S. (See testimonials from Progent's clients.)
Using Progent's Support Services With Your Own Brand
Progent's reseller program for network service firms offers seamless resale to your customers of world-class services. Progent bills you directly and works under your instructions to provide your customers consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Program for clients who need 24x7 technical support.
Help Desk and Ticketing for Network Service Organizations
Ticketing systems are fundamental to an efficient Help Desk. But modern ticketing systems are not only expensive to acquire and staff, but a hassle to configure and maintain. Smaller IT support organizations do not have the necessary resources. Progent's Call Center and ticketing solution offers IT support organizations an affordable way to retain their own branding while delivering their customers world-class desktop support built around an advanced ticketing system and reinforced by rapid escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's investments in advanced ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing services enable your IT service firm to expand your physical and virtual support volume, the diversity of technologies your business can handle, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Service Desk and ticketing solution for IT service companies include:
Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service providers allows you to become a sole point of contact for practically all technical expertise your clients may need. You can build your staff and core in-house competencies steadily without being forced to say no to new business owing to a lack of expertise or the absence of bandwidth.
Important aspects of Progent's Reseller Program for IT Service Providers include:
Progent's Areas of Expertise for Hialeah, Florida Businesses
Progent's seasoned team of certified engineers can provide Hialeah, Florida businesses a wide array of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for network service organizations include:
Find Out More About Progent's Consulting Support for IT Service Organizations in Hialeah, Florida To learn additional details about Progent's reseller support for IT service organizations in Hialeah, Florida, call 1-800-993-9400 or see Contact Progent.