Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in Hialeah
ProgentProgent’s consulting services for IT service firms in Hialeah Florida allows your company to offer your clients Progent's consulting and Help Desk support under your own branding as a seamless augmentation of your in-house IT services team. These services can help you grow your revenue, flesh out your service offerings, create happy customers, and increase your bottom line.

Progent's team of network engineers, desktop support technicians, network administrators, and cybersecurity professionals have acted as seamless extensions to the IT staffs of some of the country's largest IT service businesses. Progent’s range of expertise allows you to widen the scope of your IT support practice, and Progent’s transparency helps you promote and protect your branding.

Progent is an IT consulting company with two decades of background providing remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network experts of any private IT support firm in the world. Progent has provided online IT assistance and consulting to clients in every state in the country. (See testimonials from Progent's clients.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for network service providers features transparent resale to your clients of professional IT services. Progent invoices your firm exclusively and performs under your instructions to provide your clients support services under your brand. Also, Progent has an affordable Extended Hours Support Program for clients who require 24x7 technical support.

Help Desk and Ticketing for Network Service Providers
Ticketing is the heart of an effective service desk. But full-featured ticketing systems are not just expensive to license and staff, but also challenging to set up and manage. Smaller IT service companies do not have the necessary budget or personnel. Progent's Service Desk and ticketing program gives IT support firms a practical way to retain their company branding while providing their customers world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Call Center and ticketing program for IT service companies takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing system. The features offered with Progent's Call Center and ticketing program enable your IT service firm to expand your support volume, the range of technical issues your business can take on, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT support organizations include:

  • Progent's online desktop support staff delivers Level 1 end user assistance with 1-hour SLA to begin work during standard business hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at extra cost.
  • Optional onsite support in larger metro areas is offered across the country at extra cost.
  • You keep full control of your customers and invoicing.
  • Your customers submit incident reports via your own branded Internet portal, an 800 phone number, or by sending a message to your assigned mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional information on Progent's Service Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for IT service firms allows you to become a sole point of contact for practically all IT expertise your customers may require. You can grow your staff and strategic IT skills at your own pace without being forced to say no to new business owing to a lack of in-house expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a seamless supplement to your internal IT service team, responding to your management, and bills your firm instead of your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Extensive Reporting: Progent utilizes an enterprise-class documentation platform to ensure that all services delivered are thoroughly documented. This makes it easy for you to shift service responsibilities to internal personnel once you have enough people and appropriate skill sets.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Practice: You can quickly and affordably take on more jobs beyond your main areas of excellence and serve additional territories without the risks associated with expanding your head count too quickly.
  • Strengthen Your Name: You can improve your mind share as a full-spectrum network support firm by offering more services to more clients under your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a broad array of technologies and can be a reliable reservoir of skills for growing your IT service business.
  • Fast Escalation: With a sizable roster of high-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved fast.
  • Keep Your Customers Happy: Satisfied clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for expertise outside the fold.
  • Remote Support Professionals: For two decades, Progent has provided online network support from Help Desk support to high-level consulting. Effective online service cuts costs and produces fast results.
  • Top Industry Certifications: Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Hialeah, Florida Organizations
Progent's nationwide team of certified consultants and technical experts offers Hialeah, Florida companies a broad array of remote technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for IT service firms include:

Learn More About Progent's Consulting Program for Network Service Providers in Hialeah, Florida
For additional information about Progent's consulting support for network service organizations in Hialeah, Florida, call 1-800-993-9400 or visit Contact Progent.