Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Hialeah
ProgentProgentís consulting support for network service firms in Hialeah Florida allows your company to offer your customers Progent's consulting and Help Desk support with your own branding as a seamless augmentation of your regular IT support team. These services can ease the way for you to add to your revenue, fill out your service offerings, satisfy your clients, and increase your profits.

Progent's team of network engineers, desktop support technicians, network administrators, and cybersecurity professionals have worked as transparent adjuncts to the support groups of some of the worldís largest IT support firms. Progentís range of expertise allows you to broaden the capabilities of your IT support practice, and Progentís close integration with your support team helps you promote and protect your branding.

Progent is a network support firm with 20 years of experience delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network experts of any independent IT services firm in the world. Progent has delivered online IT assistance and consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)

Providing Progent's Support Services With Your Own Brand
Progent's consulting program for IT service organizations features transparent resale to your customers of professional services. Progent bills you exclusively and performs under your direction to provide your customers consulting and support services under your branding. Also, Progent offers an affordable Off-hours Support Service for customers who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing is fundamental to a successful Help Desk. But modern ticketing systems are not only expensive to acquire and staff, but difficult to set up and maintain. Smaller IT service firms rarely have the required budget or personnel. Progent's Service Desk and ticketing solution offers IT service organizations an affordable way to retain their custom branding while providing their customers world-class desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing solution for IT service companies leverages Progent's investments in advanced ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing program enable you to increase your physical and virtual support volume, the diversity of technologies your firm can take on, the number of geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT service companies include:

  • Progent's online desktop service staff provides Level 1 end user support with 1-hour service level agreement to commence work during standard business hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at additional cost.
  • Optional onsite service in larger metros is offered across the country at additional cost.
  • You have full control of your clients and invoicing.
  • Your clients submit requests by means of your own branded Internet portal, an 800 number, or by sending a message to your specified mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional information on Progent's Service Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service providers allows your support team to become a single point of contact for practically all technical expertise your clients may need. You can build your team and strategic in-house competencies at your own pace without being forced to say no to opportunities owing to a lack of in-house expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a transparent supplement to your internal support group, under your coordination, and invoices your firm instead of your customer.
  • Granular Billing: Progent bills on a per-minute basis to reign in expenses.
  • Detailed Service Reporting: Progent utilizes an advanced service documentation system to make sure all services delivered are thoroughly documented. This enables your IT support organization to shift service responsibilities to in-house consultants once you have sufficient people and appropriate skill sets.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Practice: You can easily and safely take on more jobs beyond your core fields of expertise and open additional territories without assuming the risks associated with expanding your full-time staff too quickly.
  • Strengthen Your Brand: You can solidify your mind share as a full-spectrum network service provider by delivering more services to more clients under your own brand.
  • Add to Your Services Catalog: Progent offers world-class support in a wide array of technologies and can be a reliable reservoir of skills for expanding your IT service operations.
  • Fast Escalation: Thanks to a large team of top-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
  • Make Your Clients Happy: Satisfied clients are loyal. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for help outside the fold.
  • Remote Support Experts: For two decades, Progent has delivered remote network support ranging from Help Desk support to high-level consulting. Effective remote support saves money while delivering fast results.
  • Top Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISA, and GIAC. Learn more about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Hialeah, Florida Businesses
Progent's veteran roster of certified engineers can deliver Hialeah, Florida businesses a wide array of online consulting and debugging expertise. Practice areas covered under Progent's reseller program for network service firms include:

Learn More Details About Progent's Reseller Support for IT Service Providers in Hialeah, Florida
For more information about Progent's reseller support for network service firms in Hialeah, Florida, call 1-800-993-9400 or see Contact Progent.