Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Firms in Hialeah
ProgentProgent's consulting services for network service firms in Hialeah Florida allows your company to offer your clients Progent's consulting and Help Desk Call Center support using your company's brand as a transparent supplement to your regular network services team. These services can help you grow your client base, expand your service portfolio, satisfy your clients, and increase your bottom line.

Progent's roster of network experts, desktop integration and troubleshooting technicians, network administrators, and data security professionals have worked as seamless supplements to the IT staffs of some of the country's biggest IT support firms. Progent's range of expertise allows you to add to the scope of your IT support practice, and Progent's close integration with your support team lets you elevate and preserve your company's brand.

Progent is an IT support firm with 20 years of experience delivering remote expertise to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any private computer services company in the world. Progent has delivered online IT support and consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Reselling Progent's Services Under Your Branding
Progent's reseller program for IT service providers offers transparent resale to your customers of professional IT services. Progent bills you exclusively and works under your instructions to deliver your customers support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for customers who require 24x7 support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing systems are the enabling technology behind a successful service desk. But full-featured ticketing platforms are not only costly to acquire and staff, but a hassle to configure and manage. Small or niche IT service companies seldom have the required financial or human resources. Progent's Call Center and ticketing solution gives IT service organizations an economical way to retain their own branding while providing their clients responsive desktop support services backed by an advanced ticketing system and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing program for IT service companies takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up communications with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing program allow you to increase your physical and virtual support workload, the diversity of technologies your company can handle, the number of locations you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT support organizations include:

  • Progent's remote desktop service staff provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at extra cost.
  • Optional on-premises service in major metros is offered throughout the US at additional cost.
  • You retain complete control of your customers and invoicing.
  • Your clients enter requests using your branded web portal, an 800 phone number, or by directing a message to your specified mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see more details about Progent's Call Center and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service providers allows you to act as a single point of contact for virtually all technical expertise your customers may need. You can build your staff and strategic in-house competencies at your own pace without being forced to say no to new business due to a lack of in-house expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a transparent supplement to your in-house IT service team, responding to your direction, and invoices your firm rather than your customer.
  • By-the-Minute Billing: Progent bills by the minute to minimize expenses.
  • Detailed Service Reporting: Progent utilizes an enterprise-class documentation platform to make sure all services delivered are thoroughly described. This allows support group to shift account assignments to internal consultants once you have sufficient people and appropriate technical skills.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Business: You can quickly and efficiently take on additional jobs beyond your core areas of excellence and open additional territories without exposure to the risks involved with expanding your full-time staff too rapidly.
  • Strengthen Your Name: You can improve your mind share as a comprehensive network support provider by offering more solutions to more customers using your own company name.
  • Add to Your IT Support Portfolio: Progent can provide world-class expertise in a wide range of IT disciplines and can act as a reliable resource for expanding your IT service operations.
  • Fast Problem Escalation: With a large team of senior IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
  • Keep Your Customers Happy: Satisfied customers stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek help from your competitors.
  • Online Technical Support Professionals: For 20 years, Progent has provided remote network support ranging from Call Center services to advanced consulting. Effective remote service saves money while delivering fast results.
  • Top Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Hialeah, Florida Companies
Progent's seasoned roster of certified engineers can provide Hialeah, Florida organizations a wide range of online consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service firms include:

Learn More About Progent's Consulting Support for IT Service Firms in Hialeah, Florida
To learn more details about Progent's reseller support for IT service organizations in Hialeah, Florida, call 1-800-993-9400 or visit Contact Progent.