Hialeah Consulting Services for IT Support Providers
Transparent Short-Term Staff Help
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Hialeah
Progent’s consulting support for IT service firms in Hialeah Florida allows you to offer your customers Progent's consulting expertise and Help Desk Call Center support using your company's brand as a transparent augmentation of your in-house network support group. These services can help you grow your revenue, fill out your service offerings, create happy customers, and increase your bottom line.
Progent's roster of network experts, PC support technicians, network administrators, and data security consultants have worked as seamless adjuncts to the support staffs of some of the world’s biggest IT support firms. Progent’s breadth and depth of technical knowledge allows you to widen the scope of your IT support business, and Progent’s close integration with your support team lets you promote and preserve your branding.
Progent is an IT consulting company with two decades of background providing remote consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any private IT services company in the world. Progent has provided remote technical assistance and advanced consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)
Reselling Progent's Services Under Your Own Brand
Progent's consulting program for network service firms features transparent resale to your clients of world-class IT services. Progent invoices you directly and works under your direction to provide your clients support services under your branding. Also, Progent has an affordable Extended Hours Support Program for clients who require 24x7 technical support.
Help Desk and Ticketing for IT Service Firms
Ticketing is the heart of an efficient Help Desk. But modern ticketing platforms are not just expensive to license and staff, but challenging to set up and maintain. Small or niche IT support providers rarely have the required financial or human resources. Progent's Service Desk and ticketing program gives IT support firms an affordable way to keep their custom branding while providing their clients responsive desktop support built around a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing services allow you to increase your physical and virtual support volume, the diversity of technical issues your firm can handle, the locations you can service, and your overall availability.
Important features of Progent's Call Center and ticketing program for IT service organizations include:
- Progent's remote desktop service team provides Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard business hours.
- Standard support times are from 5am to 7pm Pacific Standard Time, five days a week.
- Extended hours support is offered at extra cost.
- Optional on-premises support in larger metros is available throughout the US at extra cost.
- You keep full control of your customers and invoicing.
- Your customers submit service requests via your branded Internet portal, an 800 phone number, or by directing a message to your assigned email address.
- Each customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified remotely while they are active.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service firms allows your support team to act as a sole point of contact for virtually all IT guidance and troubleshooting your customers may require. You can build your staff and strategic in-house competencies at your own pace without being forced to turn down new business owing to a gap in expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent acts as a seamless supplement to your internal IT service group, under your direction, and bills you instead of your customer.
- Granular Billing: Progent bills by the minute to reign in expenses.
- Extensive Reporting: Progent uses an advanced documentation platform to make sure all IT services delivered are fully described. This allows support group to transfer account assignments to in-house consultants once you have sufficient people and relevant technical skills.
- Safely Grow Your Service Practice: You can quickly and efficiently take on more jobs beyond your main areas of excellence and serve new geographies without assuming the risks involved with increasing your full-time staff too rapidly.
- Strengthen Your Name: You can improve your mind share as a comprehensive IT service firm by delivering more solutions to more customers under your own brand.
- Flesh Out Your Services Catalog: Progent can provide top-tier expertise in a wide range of IT disciplines and can be a reliable resource for expanding your IT service business.
- Fast Escalation: Thanks to a sizable roster of top-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
- Make Your Customers Happy: Satisfied customers are loyal. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for expertise from your competitors.
- Online Technical Support Professionals: For two decades, Progent has provided remote IT support from Call Center services to high-level consulting. Effective remote service cuts costs while delivering quick results.
- Major Certifications: Progent’s IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Hialeah, Florida Organizations
Progent's seasoned team of certified consultants can provide Hialeah, Florida organizations a wide range of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for network service organizations include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure AD Integration
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Expertise
- Microsoft Azure, Amazon AWS, Google Cloud
- Online IT Support
- Telecommuter Integration
- Cisco Network Infrastructure
- Juniper Networks Expertise
- Cisco Routers Consultants
- Cybersecurity Monitoring
- Business Continuity Planning
- Penetration Testing
- Firewall Configuration
- Help Desk Outsourcing
- Desktop Tech Support
- Colo Data Center Solutions
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Consulting
- Virtualization Automation
- Windows Hyper-V Setup
- VMware vSphere Integration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- iPhone and Android Integration
- Apple iPhone Integration
- Android Smartphone Management
- Ransomware Defense
- Backup/Restore Solutions
- Cisco VoIP Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi AP Configuration
- Wi-Fi Site Assessments
Find Out More About Progent's Reseller Program for Network Service Organizations in Hialeah, Florida For additional information about Progent's consulting program for network service organizations in Hialeah, Florida, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Consulting Services OS X Remote
macOS Online Troubleshooting Professional
Progent provides nationwide online phone support and troubleshooting services for companies who run Apple Mac OS X networks or whose information systems feature a mix of Apple macOS and OS X with Microsoft technology. Progent's consultants offer Apple macOS and Mac OS X users a range of IT services including desktop assistance, migration to the latest version of OS X from legacy versions of macOS and Mac OS X, plus help with Apple macOS and OS X applications. Progent can also help your business with iPhone and Apple iPad synchronization and troubleshooting, or moving to Apple's iCloud services. Remote IT help offers optimum return for your IT dollar by preserving user efficiency and limiting the hours charged for network analysis and repair. Sophisticated remote support utilities and skilled service specialists and engineers allow Progent to solve the majority of IT problems without wasting time and expense by traveling to your location. In the vast majority of situations your network issues can be dealt with by telephone or through a mix of phone help and online access. Progent can offer the services of Cisco certified CCIE network engineers and CISM premier security specialists to assist you with the most challenging system issues.
Power Map Developer Firm
Microsoft Report Builder Contract Programmer
Progent offers remote and on premises consulting to help your organization with any facet of BI reporting ranging from troubleshooting or enhancing applications to planning and deploying an advanced business intelligence solution. Progent's management reporting consultants can assist you to support your current reporting environment, help you to upgrade databases and applications from an outdated reporting platform to a current one, and provide custom online training tailored to your specific needs. Progent’s management reporting and analytics consultants can provide expertise in all popular business analytics reporting tools including the SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins including Power Pivot and Power View, and Report Designer.
Consultant Microsoft Exchange Server 2016 Upgrade Planning
Technical Support Microsoft Exchange Server 2016 Upgrade
Progent can help your business in all facets of your migration to Exchange Server 2016 including planning HA system topology for a local, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V design; determining storage capacity required for your virtual machines, databases and logs; setting up hardware load balancing (HLB) for fault-tolerant client access services; planning, building and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; providing client remediation with Office desktop or Office 365; and setting up Outlook on the web.
Support and Integration Exchange 2019 Cloud Voicemail
Top Quality Exchange 2019 Consultant Services
Progent can assist you in any phase of your migration to Microsoft Exchange Server 2019 including configuring Windows Server 2019 as a host for Exchange; designing HA architecture for an on-premises, Microsoft cloud connected or hybrid deployment; moving mailboxes; designing and configuring Hyper-V; configuring hardware load balancing; building DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint; preparing firewalls; integration with O365; and configuring Outlook clients.
Windows Server 2019 Hyper-V Support Services
Microsoft Windows Server 2019 Computer Consultants
Progent's certified Windows Server 2019 experts can assist your company to design and implement an efficient migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 delivers major enhancements in capacity, performance, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, resilience, and Linux support.
Network Support Help Desk Remote Technical Support
Help Desk Process Support Services
The Contact Center service delivery model used by Progent's Technical Response Center offers small businesses an affordable alternative to reliance on independent consultants by offering extensive technical knowledge accessible to numerous support teams, optional round-the-clock availability of emergency assistance, fast escalation to appropriate experts for solving even the most difficult issues, support consistency and reliability, quick follow-up overseen by veteran service administrators, a variety of convenient ways for requesting support jobs, and a high level of process transparency enabled by trouble ticket tracking and available through a web portal.
IT Consultant Catalyst 802.11ax AP
Technology Consulting Catalyst Wi-Fi Access Point
Progent's Cisco Catalyst 9100 Series 802.11ax Wi-Fi 6 AP consultants can provide affordable online and onsite support for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).
Integration Services Core Routers
1900 Router On-site Support
Cisco has designed an extensive product line of routers including appliances designed to provide the security, performance, and availability demanded by customers ranging from small offices to global enterprises and ISPs. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved reliability and network availability. Progent can help you choose and integrate Cisco routers to establish a solid foundation for your network and to make it economical to grow as you add new users, open new offices, deploy new services, open your network to clients and partners, and support a more mobile workforce. Progent can provide expertise in a range of routers powered by the Cisco IOS operating system, including Cisco's 800 family of small office VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for core Networks, as well as older 1700 and 2600 Series Routers.
Wi-Fi VoIP phone integration IT Consultant
Information Technology Consulting wireless VoIP phone and Aironet APs
Progent's wireless IP phone configuration experts offer online and onsite assistance to help you build and manage a Cisco wireless VoIP phone deployment by providing services that range from debugging the configuration of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of an entire campus.
UNIX Consulting Services
Top Rated UNIX Consultant
If your company network combines Solaris technology with MS Windows, Progent can show you how to incorporate your computers into a cohesive environment that allows all your operating systems to run side by side for simple management, transparent information exchange, high availability, superior throughput, and strong protection. Progent's Sun Solaris and Windows coexistence support services feature IT architecture configuration and support, consulting for Windows services for UNIX, online network monitoring and management, remote technical help and repair, in-person technical support, and Help Desk Call Center support.
FreeBSD Information Technology Outsourcing
Professional Linux
Progent's UNIX family consulting services provide small companies and developers help with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of experience provides you with a convenient one-stop consulting firm to show you how to build and manage a protected and reliable cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and SGI/Irix or major Linux platforms such as RedHat Linux, SuSE, Debian GNU/Linux and Slackware.
Windows Server 2012R2 Data Deduplication Online Support Services
Top Ranked Technical Consultant Windows 2012R2
Progent's certified consultants can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, develop test environments and rollout strategies, tune your network infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, train your IT management team, develop a corporate-wide security strategy, automate IT administration, help with creating applications, and generate and test a DR/BC plan.
Urgent Mozy Technology Professional
vSphere Data Protection, Consulting Services
Progent can provide affordable online support from consultants skilled in a wide range of products and technologies that deliver solutions for protecting Windows, Apple Mac, and Linux/UNIX servers and workstations plus laptops and smartphones. Progent offers expertise for all major data protection platforms including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Software, MozyPro, Retrospect for Macintosh, Apple Time Machine, VMware Data Recovery, and FLARs. Progent's consultants can assist your company to implement, enhance, or troubleshoot data backup solutions for a range of architectures such as on-premises, edge to datacenter, cloud-based, or hybrid.
Microsoft SQL Server 2008 Consulting Services
SQL 2008 Reporting Services Professional
Progent's Microsoft-Premier SQL engineers can provide a range of services to help small and midsize businesses to design, deploy, administer, and repair Microsoft SQL 2008 solutions so that they receive the optimum competitive benefit from Microsoft's advanced information management technology. Also, Progent offers help with network architecture, enterprise-wide protection, and software development to optimize the business benefit of your IT network.
Symantec Raptor Consulting
Symantec Security Cybersecurity Consultancies
Progent's Symantec experts can assist you to support legacy Symantec firewall and VPN products including the Symantec Raptor and VelociRaptor line or help you upgrade to more recent firewall/VPN technology. Progent can also help you design and execute a comprehensive security strategy that can include firewall/VPN devices and utilities, outsourced security and network defense services, server and application monitoring products, and formal policies and processes. Progent has the skill to be your one-stop resource for continuing technical support, maintenance, education, and security consulting.
Microsoft Exchange 2000 Upgrade Computer Consultants
Exchange 2000 Server Upgrade Integration Support
Progent is one of the most experienced network support companies for designing email and messaging systems powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size companies get the full advantages of Microsoft Exchange Server 2000 under common scenarios including updating from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server management.
Virtual Server Private Cloud Hosting Engineers
Private Cloud Integration Engineer
Progent’s private cloud hosting enables small and midsize businesses to run mission-critical applications like Microsoft SQL and Exchange from a hardened Tier III data center facility on fault-tolerant equipment with offsite backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for automatic backup replication and restore. You can take advantage of Progent’s private cloud hosting service to eliminate large investments in the acquisition, upkeep, and management of computer equipment and facilities while benefiting the highest levels of network availability and physical security.
Consultant Cost Software Consulting Firm
Computer Consultancy Firms Consultant Price
Progent's pricing policy is to charge for remote service and on-premises help by the minute. As a result, you pay exclusively for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for support services delivered during regular business hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's small granularity avoids large invoices for quick fixes so you will not be tempted to allow less critical problems to fester.
Microsoft Windows 2003 Support and Integration
Top Quality Windows 2003 Server Consultants
The knowledge and experience of Progent's certified Windows Server consultants, with an average of more than 11 years of work in Microsoft integration, assures you success in identifying the edition and set up of Windows 2003 Server that matches best with your company's strategy. Progent can also assist you with designing, deploying, managing and troubleshooting powerful IT solutions based on Microsoft Windows Server 2003, and can streamline your upgrade from Windows 2000 or Microsoft Windows NT.
Network Performance Analysis Troubleshooting
24x7x365 Consultant Services ProSight Network Infrastructure Monitoring
Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance issues.
Specialists ProSight Virtual Server Private Cloud Hosting
Private Cloud Solutions Consulting Services
Progent's ProSight Virtual hosting services offer small and midsize companies a variety of advantages such as lower capital expenditures, savings on operational costs, improved executive focus, enterprise-class protection, enhanced availability, and business continuity.
Planning Phase: Design and Architecture Proposals IT Outsourcing Firm
MSF Computer Network Providers
When conducting consulting projects for enterprise clients, Progent uses a phased methodology driven by specified milestones so as to meet financial, timing and technical targets while reducing productivity disruption. Progent's Enterprise Services Methodology follows industry project management standards based on the leading practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design proposals, pilots, design tuning, and professional deployment. All facets are documented to provide a detailed description of IT services performed and to help in ongoing network support.
Linux Remote Technology Professional
Sun Solaris Remote Specialists
Progent offers nationwide online technical support and troubleshooting services for companies who run UNIX or Linux environments or whose information systems feature a mix of UNIX and Microsoft technology. Online technical support offers maximum return for your IT budget by extending client productivity and limiting the time charged for network analysis and repair. Advanced online support utilities and experienced technicians and consultants combine to enable Progent to handle most IT issues without squandering time and money by traveling to your site. In most of cases your IT issues can be dealt with over the phone or through a mix of phone support and online access. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISM certified security professionals to help with the toughest network issues.
Urgent Services Documentation Remote Troubleshooting
Services Documentation Support Services
Progent uses an enterprise-class service reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or local service organizations who provide minimal documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by every staff member to every customer. The discipline of documenting and archiving support records results in more efficient service and eliminates a slew of common problems such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.
Systems Management Server 2003 On-site Technical Support
Top SMS Server 2003 Upgrade Computer Consulting
Progent’s certified consultants provide small and medium size businesses enterprise-level consulting services for Systems Management Server 2003 and System Center Configuration Manager, Microsoft's solutions for update and configuration management. Configuration Manager 2007 is the new name for the update management solution formerly called SMS Server. System Center Configuration Manager 2007 offers a range of new features to Systems Management Server including full automation, built-in Windows Vista Windows Server 2008 awareness, NAP security support, and boot image management. Progent’s Microsoft certified consulting professionals can show you how to use Systems Management Server or Configuration Manager economically for automated operating system and application installation, security patch administration, software metering, and licensing compliance. Progent's engineers can also assist you to move smoothly from SMS Server to Configuration Manager 2007.
IT Services 5500 Wireless Controller
wireless controller Online Technical Support
Cisco's Catalyst line of wireless controllers streamline the management of wireless LANs by unifying the provisioning and management of wireless access points, tuning Wi-Fi throughput by limiting the impact of radio frequency congestion, enhancing wireless uptime with rapid auto-failover, and strengthening security by detecting cyber threats and filtering network traffic based on user type and location. Progent can assist you to deploy Cisco wireless LAN controllers to manage Wi-Fi LANs of any size. Progent can assist you to maintain and troubleshoot your existing Cisco-based Wi-Fi solution or carry out a smooth upgrade to Cisco's modern wireless controller technology.
Support and Integration MOM 2007
Comprehensive Event Management Specialists
Medium-size businesses can get all the advantages of System Center Operations Manager and have quick access to Progent’s Microsoft and Cisco Certified IT support professionals. With Progent's affordably priced network service packages, mid-size organizations can choose a basic co-sourcing service program based on Microsoft System Center Operations Manager 2007 with server monitoring, proactive alerts, comprehensive reporting, Help Desk Call Center, and remote service. For companies with line-of-business environments who need non-stop networking, Progent can provide a complete round-the-clock outsourcing solution. Progent offers expertise in Operations Manager to provide mid-size business networks enterprise-class reliability, protection and performance.
Top Upgrading UNIX
24/7/365 UNIX Upgrade Help
Progent can assist you to design and execute an efficient transition from a Sun Solaris-based information environment to a network based on Windows and suited for running Microsoft's familiar office productivity suites, commercial applications, and software development platforms. Progent's Sun Solaris, Windows and Cisco consultants and application experts can show you how to guard your information and minimize business discontinuity by designing an effective transition plan that preserves your current assets in Sun Solaris software and technology. UNIX-to-Windows transition support services available from Progent include evaluation of existing environment, migration strategy and testing, MS Exchange migration expertise, information and application software porting, and processor and storage system migration and economization.
Open Now CRS Core Router Integration Support
RV Series VPN Router Help and Support
Cisco has designed an extensive array of routers including routers built to deliver the security, performance, and availability required by organizations from small businesses to worldwide enterprises and ISPs. Cisco routers include support for redundancy, transparent failover, and redundant power for improved reliability and system availability. Progent can help you select and configure Cisco routers to establish a solid infrastructure for your IT system and to make it economical to expand as you support new users, start new offices, deploy new services, extend your network to customers and partners, and support a more mobile workforce. Progent can provide expertise in a variety of routers powered by the Cisco IOS platform, such as the Cisco 800 family of small office routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 2900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for the network core, as well as older 1700 and 2600 Series Routers.
Specialists Intune and Windows 10
Microsoft Intune Migration Network Engineer
Progent's Intune consultants can help your organization to assess the strategic case for utilizing Microsoft Intune for managing your mobile devices including notebooks, smartphones, and tablets powered by Windows, iOS, and Android. Progent can assist you to configure security and compliance policies, set up pilot systems to confirm the appropriateness of Microsoft Intune for your environment, install Intune across your enterprise, integrate Intune with SCCM for unified change management, and provide ongoing support for your Microsoft Intune solution.
Immediate Consultant Services Exchange Server 2016 Upgrade
Microsoft Exchange 2016 Upgrade Computer Engineer
Progent can help you in any and all facets of your migration to Exchange 2016 such as designing HA architecture for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V strategy; specifying storage capacity required for your VMs, databases and logs; configuring hardware load balancing (HLB) for high-availability CAS services; planning, configuring and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web.
Comprehensive Event Management Support and Help
Microsoft Experts Remote Monitoring and Reporting On-site Technical Support
Progent's Microsoft-certified consulting experts have over a decade of experience designing, deploying, optimizing and fixing Microsoft SCOM solutions and offer companies of all sizes expert online or onsite consulting services for SCOM 2012. Progent can help your company to plan a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and availability required to monitor your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to import and customize SCOM 2012 management packs based on industry best practices for tracking network fabric and Microsoft and third-party applications and services. Also, Progent can provide responsive remote or on-premises troubleshooting to assist you to remediate critical issues detected by Microsoft SCOM 2012.
Sun Solaris Migration Consultants
Sun Solaris Upgrade
Progent can help you to design and implement an efficient transition from a Solaris-based IT environment to a network based on MS Windows and suited for supporting Microsoft's familiar office productivity suites, business applications, and developer tools. Progent's Sun Solaris, Windows and Cisco engineers and application specialists can show you how to preserve your information and reduce business discontinuity by developing an effective transition plan that preserves your existing investments in Solaris software and infrastructure. UNIX-to-Windows transition support services offered by Progent include evaluation of existing infrastructure, transition planning and validation, MS Exchange migration expertise, data and application software migration, and server and media transition and consolidation.
Wi-Fi Network Network Consultants
Professionals Wireless LAN
Progent can show you how to plan, deploy, manage, monitor, and repair an efficient Wireless LAN architecture, select appropriate components, and integrate wireless access points, bridges, antennas, wireless controllers, and other wireless accessories. Progent can also help you put together a complete wireless system security plan that is well aligned with the security strategy for your entire business network.
Microsoft Exchange Server 2016 Upgrade Planning Support and Help
Exchange Server 2016 Migration Setup and Support
Progent can assist your business in any and all facets of your upgrade to Exchange Server 2016 including designing high availability infrastructure for an on-premises, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your virtual machines, mailbox databases and log files; setting up hardware load balancing (HLB) for fault-tolerant client access services; planning, configuring and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Remote Microsoft Forefront TMG 2010 Onsite Technical Support
Microsoft Certified Partner Forefront Threat Management Gateway 2010 Technical Support
Microsoft Forefront TMG 2010 is based on the proven security capabilities of Internet Security and Acceleration Server 2006 and offers a easily managed Internet gateway that acts as a single-server solution for an array of security functions including an multi-layer firewall, URL monitoring and filtering, antimalware, intrusion protection, reputation services, VPN management, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway includes advanced web security reporting capabilities, allows customized reports generated by SQL Server, integrates with Active Directory to simplify authentication, and can be deployed as a virtual machine to cut expenses and enhance recoverability. Progent's Microsoft-certified consultants can help your company to design and execute test and production implementations; interface Forefront Threat Management Gateway with Windows 2008 R2, Active Directory, SQL Server, Exchange Server 2010, and SharePoint 2010; set up Microsoft Forefront Threat Management Gateway 2010 to run on a virtual server with Windows Hyper-V; and provide continuing support and troubleshooting. Progent can also help you to migrate economically to Microsoft Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.
Microsoft Exchange Server Upgrade Consultancy
Exchange Server 2010 Upgrade Engineers
Progent can provide comprehensive support for every step of your Exchange Server 2010 upgrade including end-to-end project management services, site prep, project design and documentation, specification of all new software licenses and hardware required, recommended sourcing, system verification at client location or at Progent's test lab, setting up transitional coexistence of Microsoft Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the production system, deactivating the previous system, and webinar training for client's support group and end users.
Consulting Wi-Fi IP phone integration
Computer Consultant wireless IP phones and Aironet APs
Progent's Cisco Wi-Fi VoIP phone configuration experts offer remote and on-premises assistance to help you build and maintain a Cisco wireless VoIP phone solution by delivering services that can range from debugging the configuration of a wireless IP phone or AP to providing comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of an entire campus.
Consulting Cisco Video Conferencing
Video Conferencing Information Technology Consulting
Progent can provide the support of an accredited engineer with expertise deploying products from the major video conferencing/telepresence providers such as Cisco, Polycom, LifeSize and Radvision and can help your company to plan, install, upgrade, or maintain a video conferencing solution that preserves your investment and optimizes the business value of your information system. Progent can also provide the services of network infrastructure engineers able to assist companies of any size to create and maintain a communications network that delivers the speed, dependability, protection, and expandability you need to accommodate your video conferencing/telepresence environment.
Exchange Server 2010 Migration Engineer
Engineer Exchange Server 2010 Upgrade
Progent's Microsoft and Cisco-certified network engineers can help you to determine the value of Exchange Server 2010 for your company and can assist you to plan and implement an efficient upgrade to Microsoft Exchange Server 2010 from Exchange 2003 or Exchange Server 2007 that will provide quick payback by increasing your workers' efficiency, cutting the expense of equipment and service, simplifying management, and consolidating your key communications platforms.
Proxim Tsunami Online Help
Office Wireless Remote Support Services
Progent’s wireless professionals can help small organizations design, select, pilot, install and maintain secure building-to-building wireless bridging products that integrate transparently into your IT network while providing a level of protection that matches or excels wireline connections. Progent offers expertise in wireless LAN technology from Cisco Aironet and Meraki, Proxim, and additional office wireless vendors and can help you select and deploy the wireless connectivity solutions that fit best with your company requirements.
Infor SyteLine CloudSuite Quality Control Engineer
Infor SyteLine CloudSuite Conversion from SyteLine 6 to CloudSuite 9 Professionals
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP platform that incorporates over 25 years of experience assisting manufacturing and distribution organizations to manage complicated supply chains and improve the efficiency of key processes to bring products to market fast and meet customer schedules dependably. Progent offers the skills of an ERP consultant with more than 20 years of experience working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide remote or on-premises consulting that spans from occasional guidance to solution design and project management. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, application development, CPQ, web site integration, debugging, data conversion, Office 365 integration, training, and database administration.
UNIX with Windows IT Consultants
Solaris with Windows Consulting
If you are developing UNIX-based software in an environment that has MS Windows-based processors, PCs, and office productivity products, Progent offers comprehensive network support outsourcing that frees you to concentrate on your area of high-value expertise without the constant hassle of managing your business network. Through the use of smart server monitoring and by delivering remote and on-site assistance as your company needs it, Progent offers an affordable alternative for managing an IT network that features high reliability, security, and efficiency. Progent's developer support services include comprehensive it outsourcing, virtual infrastructure, online and on-premises support and troubleshooting, 24x7 monitoring services, and Contact Center services.
Predictive Wi-Fi Site Modeling Support Services
Wi-Fi Site Survey Integration Services
Progent's wireless site survey services make it easy to plan, deploy and debug a Wi-Fi network optimized for your facilities, providing your business a wireless solution that has the reception, performance, capacity, QoS, data protection, and roaming ability your company needs. Wireless survey services from Progent include online predictive modeling for planning a wireless LAN and on-premises survey services for validating, optimizing, and debugging an operational wireless network.
Threat Management Gateway IT Consulting
Forefront TMG 2010 Technical Support
Forefront Threat Management Gateway is based on the powerful security capabilities of Internet Security and Acceleration Server and offers a centrally managed web gateway that acts as a single-server platform for a variety of security functions such as an application and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, application proxy, Virtual Private Network control, and HTTP/HTTPS inspection. Forefront TMG 2010 provides advanced web security logging and reporting capabilities, permits custom reports powered by SQL Server, integrates with Active Directory to streamline authentication, and can be operated as a virtual machine to lower costs and improve availability. Progent's Microsoft-certified consultants can help you to design and carry out pilot and production deployments; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows 2008, Active Directory, Microsoft SQL Server, Microsoft Exchange Server 2010, and SharePoint 2010; install Microsoft Forefront TMG 2010 to operate on a virtual server with Windows Hyper-V; and provide ongoing support and troubleshooting. Progent can also assist your organization to migrate economically to Microsoft Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.
Amazon Marketplace Web Service development Designer
Microsoft and Cisco Authorized Expert Amazon MWS Development Firms
Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to streamline their business processes by automating key sales functions such as listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales processes, merchants can broaden their market, lower their cost of sales, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide programming, workflow integration, project management support, and training so you can shorten development time and expedite your ROI.
Consultant System Center 2016
System Center 2016 Orchestrator Onsite Technical Support
Microsoft System Center 2016 provides important enhancements for managing hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; unified management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
Open Now Jabber and SIP Integration Support
Jabber Upgrade Remote Support Services
Progent's Jabber consultants offer remote or onsite support to assist organizations of any size to plan, implement, manage, update or troubleshoot Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent offers advanced support for the technologies that make up building an end-to-end Jabber solution including Cisco network appliances and management tools, Microsoft Office 365 apps, Windows and Mac desktops, iOS and Android smartphones, SIP interfaces, WiFi networks, security and compliance, cloud computing, telepresence systems, PBX products, disaster recovery preparedness, and the many other components of a cohesive collaboration solution.
Consulting Services Nagios
Emergency MRTG Integration Support
Network monitoring ordinarily consists of tracking a system's resource usage to help uncover data traffic backups or fix hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free monitoring utilities that work under Linux or UNIX and can be deployed to observe multi-OS environments where Linux and Windows coexist. Progent's network integration engineers can help you take advantage of both these programs to optimize and repair your network. Progent's UNIX consulting services offer small businesses and developers help with managing and supporting UNIX and Linux systems that coexist with Windows-based products.
