Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Hialeah
ProgentProgent's consulting services for IT service organizations in Hialeah Florida enables your company to provide your customers Progent's consulting and Help Desk Call Center support using your company's own branding as a seamless augmentation of your in-house network support team. These services can put you on the fast track to grow your revenue, close gaps in your service offerings, satisfy your customers, and increase your profits.

Progent's nationwide team of network engineers, desktop support technicians, network administrators, and data security professionals have worked as seamless adjuncts to the IT groups of some of the country's biggest IT support firms. Progent's breadth and depth of technical knowledge enables you to widen the scope of your IT support practice, and Progent's transparency lets you strengthen and protect your company's brand.

Progent is an IT support firm with two decades of experience delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network engineers of any private IT services company in the world. Progent has provided remote IT assistance and consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)

Providing Progent's Services With Your Branding
Progent's reseller program for network service firms features transparent resale to your customers of world-class services. Progent bills you exclusively and works under your direction to deliver your clients consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for clients who need 24x7 support.

Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the heart of an efficient service desk. But enterprise-grade ticketing platforms are not just expensive to license and staff, but also challenging to configure and manage. Small or niche IT support companies seldom have the necessary financial or human resources. Progent's Service Desk and ticketing program offers IT service organizations an affordable way to retain their custom branding while providing their clients world-class desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing program for IT support companies leverages Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing solution allow you to expand your support volume, the diversity of technical issues your business can take on, the number of geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT service organizations include:

  • Progent's online desktop support staff delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Normal service times are from 5am to 7pm PST, five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite support in major metro areas is offered across the US at extra cost.
  • You have full control of your customers and billing.
  • Your customers enter requests using your own branded Internet portal, an 800 number, or by directing a request to your assigned email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see more details about Progent's Call Center and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for network service firms allows you to act as a sole source for virtually all IT expertise your customers may require. You can grow your team and strategic in-house competencies at your own pace without being forced to decline new business owing to a lack of expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a seamless extension of your in-house IT service team, under your coordination, and bills you rather than your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize expenses.
  • Detailed Documentation: Progent uses an enterprise-class reporting system to make sure all services performed are thoroughly documented. This allows support group to transfer account responsibilities to in-house consultants when you have sufficient staff and appropriate skill sets.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Business: You can easily and safely take on additional jobs outside your core fields of expertise and open new geographies without the risks associated with expanding your full-time staff too quickly.
  • Re-enforce Your Name: You can solidify your positioning as a full-spectrum network support firm by delivering more solutions to more clients using your own company name.
  • Add to Your IT Support Catalog: Progent can provide top-tier support in a broad array of IT disciplines and can be a dependable resource for growing your IT service business.
  • Fast Escalation: Thanks to a large roster of top-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
  • Make Your Customers Satisfied: Happy clients stick. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for help from your competitors.
  • Online Technical Support Experts: For two decades, Progent has provided online IT support ranging from Call Center support to high-level consulting. Effective remote support saves money while delivering quick results.
  • Advanced Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold top certifications including CISSP, CISM, and GIAC. Learn more about Progent's industry certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Hialeah, Florida Organizations
Progent's seasoned roster of certified consultants and technical experts can provide Hialeah, Florida businesses a wide range of remote technical guidance and troubleshooting services. Areas of expertise offered under Progent's consulting program for network service organizations include:

Find Out More About Progent's Reseller Support for IT Service Providers in Hialeah, Florida
To learn additional details about Progent's consulting program for network service firms in Hialeah, Florida, call 1-800-993-9400 or see Contact Progent.