Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Hialeah
ProgentProgent's consulting support for IT service organizations in Hialeah Florida enables your company to offer your clients Progent's consulting and Help Desk support under your own branding as a transparent extension of your in-house network support team. This can put you on the fast track to grow your client base, close gaps in your service portfolio, create happy clients, and improve your profits.

Progent's nationwide team of network engineers, desktop support technicians, IT admins, and cybersecurity consultants have worked as seamless extensions to the support groups of some of the world's biggest IT support firms. Progent's range of expertise allows you to widen the scope of your IT support business, and Progent's transparency helps you promote and protect your company's brand.

Progent is an IT consulting firm with two decades of background delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any private computer support company in the world. Progent has delivered remote technical support and advanced consulting to clients in every state in the U.S. (See testimonials from Progent's clients.)

Using Progent's Support Services With Your Own Brand
Progent's reseller program for network service firms offers seamless resale to your customers of world-class services. Progent bills you directly and works under your instructions to provide your customers consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Program for clients who need 24x7 technical support.

Help Desk and Ticketing for Network Service Organizations
Ticketing systems are fundamental to an efficient Help Desk. But modern ticketing systems are not only expensive to acquire and staff, but a hassle to configure and maintain. Smaller IT support organizations do not have the necessary resources. Progent's Call Center and ticketing solution offers IT support organizations an affordable way to retain their own branding while delivering their customers world-class desktop support built around an advanced ticketing system and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's investments in advanced ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing services enable your IT service firm to expand your physical and virtual support volume, the diversity of technologies your business can handle, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT service companies include:

  • Progent's online desktop support staff delivers Level 1 end user assistance with 1-hour service level agreement to begin work during normal business hours.
  • Standard service hours are from 5am to 7pm PST, five days a week.
  • Extended hours support is offered at additional cost.
  • Optional onsite support in major metros is available across the country at extra cost.
  • You keep complete control of your customers and billing.
  • Your clients enter service requests using your branded Internet portal, a toll-free phone number, or by directing an email to your specified email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
For more information on Progent's Service Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service providers allows you to become a sole point of contact for practically all technical expertise your clients may need. You can build your staff and core in-house competencies steadily without being forced to say no to new business owing to a lack of expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your internal support team, under your management, and bills you instead of your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Detailed Documentation: Progent uses an enterprise-class service reporting platform to ensure that all IT services performed are fully described. This enables support group to transfer service assignments to in-house personnel when you have sufficient people and relevant technical skills.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Business: You can easily and safely accept additional jobs beyond your core fields of excellence and open new geographies without the risks involved with increasing your head count too quickly.
  • Strengthen Your Brand: You can solidify your mind share as a comprehensive IT service provider by offering more solutions to more customers under your own brand.
  • Add to Your Services Portfolio: Progent can provide world-class expertise in a wide array of IT disciplines and can be a reliable reservoir of skills for growing your IT service operations.
  • Fast Problem Escalation: With a sizable roster of senior consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
  • Make Your Clients Satisfied: Happy clients keep coming back. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for expertise outside the fold.
  • Remote Technical Support Professionals: For two decades, Progent has delivered remote network support from Help Desk services to high-level consulting. Efficient online service saves money and produces quick results.
  • Major Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold top certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Hialeah, Florida Businesses
Progent's seasoned team of certified engineers can provide Hialeah, Florida businesses a wide array of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for network service organizations include:

Find Out More About Progent's Consulting Support for IT Service Organizations in Hialeah, Florida
To learn additional details about Progent's reseller support for IT service organizations in Hialeah, Florida, call 1-800-993-9400 or see Contact Progent.