Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Hialeah
ProgentProgentís consulting support for IT service firms in Hialeah Florida allows you to offer your customers Progent's consulting expertise and Help Desk Call Center support using your company's brand as a transparent augmentation of your in-house network support group. These services can help you grow your revenue, fill out your service offerings, create happy customers, and increase your bottom line.

Progent's roster of network experts, PC support technicians, network administrators, and data security consultants have worked as seamless adjuncts to the support staffs of some of the worldís biggest IT support firms. Progentís breadth and depth of technical knowledge allows you to widen the scope of your IT support business, and Progentís close integration with your support team lets you promote and preserve your branding.

Progent is an IT consulting company with two decades of background providing remote consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any private IT services company in the world. Progent has provided remote technical assistance and advanced consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)

Reselling Progent's Services Under Your Own Brand
Progent's consulting program for network service firms features transparent resale to your clients of world-class IT services. Progent invoices you directly and works under your direction to provide your clients support services under your branding. Also, Progent has an affordable Extended Hours Support Program for clients who require 24x7 technical support.

Help Desk and Ticketing for IT Service Firms
Ticketing is the heart of an efficient Help Desk. But modern ticketing platforms are not just expensive to license and staff, but challenging to set up and maintain. Small or niche IT support providers rarely have the required financial or human resources. Progent's Service Desk and ticketing program gives IT support firms an affordable way to keep their custom branding while providing their clients responsive desktop support built around a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing services allow you to increase your physical and virtual support volume, the diversity of technical issues your firm can handle, the locations you can service, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT service organizations include:

  • Progent's remote desktop service team provides Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises support in larger metros is available throughout the US at extra cost.
  • You keep full control of your customers and invoicing.
  • Your customers submit service requests via your branded Internet portal, an 800 phone number, or by directing a message to your assigned email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
For more details on Progent's Help Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service firms allows your support team to act as a sole point of contact for virtually all IT guidance and troubleshooting your customers may require. You can build your staff and strategic in-house competencies at your own pace without being forced to turn down new business owing to a gap in expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a seamless supplement to your internal IT service group, under your direction, and bills you instead of your customer.
  • Granular Billing: Progent bills by the minute to reign in expenses.
  • Extensive Reporting: Progent uses an advanced documentation platform to make sure all IT services delivered are fully described. This allows support group to transfer account assignments to in-house consultants once you have sufficient people and relevant technical skills.
Major advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Practice: You can quickly and efficiently take on more jobs beyond your main areas of excellence and serve new geographies without assuming the risks involved with increasing your full-time staff too rapidly.
  • Strengthen Your Name: You can improve your mind share as a comprehensive IT service firm by delivering more solutions to more customers under your own brand.
  • Flesh Out Your Services Catalog: Progent can provide top-tier expertise in a wide range of IT disciplines and can be a reliable resource for expanding your IT service business.
  • Fast Escalation: Thanks to a sizable roster of top-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Make Your Customers Happy: Satisfied customers are loyal. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for expertise from your competitors.
  • Online Technical Support Professionals: For two decades, Progent has provided remote IT support from Call Center services to high-level consulting. Effective remote service cuts costs while delivering quick results.
  • Major Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Hialeah, Florida Organizations
Progent's seasoned team of certified consultants can provide Hialeah, Florida organizations a wide range of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for network service organizations include:

Find Out More About Progent's Reseller Program for Network Service Organizations in Hialeah, Florida
For additional information about Progent's consulting program for network service organizations in Hialeah, Florida, call 1-800-993-9400 or visit Contact Progent.