Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in Hialeah
ProgentProgentís consulting support for network service organizations in Hialeah Florida enables you to provide your customers Progent's consulting expertise and Help Desk support using your company's own branding as a seamless augmentation of your in-house IT services team. This can ease the way for you to grow your revenue, fill out your service offerings, satisfy your customers, and increase your profits.

Progentís nationwide roster of network infrastructure experts, desktop integration and troubleshooting specialists, network admins, and data security consultants have acted as transparent supplements to the IT groups of some of the country's largest IT service firms. Progentís range of technical knowledge enables you to add to the capabilities of your IT service practice, and Progentís close integration with your support team lets you promote and preserve your branding.

Progent is an IT consulting firm with two decades of experience delivering remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network experts of any private computer support firm in the world. Progent has delivered online technical assistance and consulting to customers in every state in the country. (See recommendations from Progent's clients.)

Reselling Progent's Support Services With Your Own Brand
Progent's reseller program for IT service providers features transparent resale to your clients of world-class IT services. Progent invoices you exclusively and works under your instructions to deliver your customers consulting and support services under your branding. Also, Progent offers a low-cost Extended Hours Support Program for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is the enabling technology behind an efficient Help Desk. But enterprise-grade ticketing systems are not only costly to acquire and staff, but a hassle to configure and manage. Small or niche IT service organizations do not have the necessary budget or personnel. Progent's Help Desk and ticketing program gives IT service organizations an affordable way to keep their custom branding while providing their customers world-class desktop support backed by a best-of-breed ticketing platform and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service organizations takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing services enable your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your firm can handle, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's online desktop support staff delivers Level 1 end user support with 1-hour SLA to begin work during normal work hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite support in major metros is available throughout the US at additional cost.
  • You retain full control of your customers and invoicing.
  • Your clients enter service requests through your custom branded web portal, an 800 number, or by sending a request to your specified mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more details about Progent's Help Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service organizations allows you to act as a single point of contact for virtually all technical guidance and troubleshooting your clients may need. You can build your team and core in-house competencies at your own pace without being forced to decline opportunities due to a gap in expertise or a shortage of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your internal support group, under your direction, and invoices your firm instead of your customer.
  • By-the-Minute Billing: Progent charges by the minute to minimize costs.
  • Extensive Service Documentation: Progent uses an enterprise-class service documentation platform to make sure all services performed are thoroughly described. This enables your IT support organization to transfer account assignments to internal consultants when you have enough people and relevant technical skills.
Top benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can easily and affordably accept more opportunities beyond your core areas of excellence and open new territories without exposure to the risks associated with expanding your full-time staff too rapidly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive IT support firm by offering more solutions to more customers under your own company name.
  • Flesh Out Your Services Portfolio: Progent offers top-tier support in a broad range of IT disciplines and can be a dependable reservoir of skills for expanding your IT support operations.
  • Fast Problem Escalation: Thanks to a sizable roster of top-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
  • Keep Your Clients Satisfied: Satisfied clients are loyal. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for expertise outside the fold.
  • Remote Support Professionals: For two decades, Progent has provided online IT support from Help Desk support to high-level consulting. Efficient remote support saves money and produces quick solutions.
  • Advanced Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Hialeah, Florida Organizations
Progent's seasoned roster of certified consultants and technical experts can provide Hialeah, Florida organizations a wide array of remote technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for IT service providers include:

Learn More Details About Progent's Consulting Support for IT Service Providers in Hialeah, Florida
To learn more details about Progent's consulting program for network service organizations in Hialeah, Florida, call 1-800-993-9400 or visit Contact Progent.