Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Hialeah
ProgentProgent's consulting services for network service organizations in Hialeah Florida allows you to provide your customers Progent's consulting expertise and Help Desk Call Center support using your own branding as a transparent augmentation of your in-house network services team. These services can help you add to your revenue, flesh out your service offerings, satisfy your clients, and increase your bottom line.

Progent's nationwide team of network engineers, desktop support technicians, network admins, and cybersecurity consultants have acted as transparent extensions to the support groups of some of the country's biggest IT service firms. Progent's breadth and depth of expertise allows you to add to the scope of your IT support business, and Progent's close integration with your support team helps you elevate and protect your branding.

Progent is a network consulting firm with two decades of background providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network infrastructure experts of any private IT support firm in the world. Progent has delivered remote IT support and consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for network service organizations features seamless resale to your customers of world-class IT services. Progent invoices you exclusively and performs under your instructions to provide your customers support services under your brand. In addition, Progent has a low-cost Extended Hours Support Service for customers who need access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are fundamental to an effective IT Call Center. But modern ticketing platforms are not just expensive to acquire and staff, but difficult to set up and manage. Smaller IT support providers seldom have the required resources. Progent's Call Center and ticketing program offers IT support firms an affordable way to retain their company branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing solution for IT service companies leverages Progent's investments in highly scalable ticketing software, a remote desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing system. The features available with Progent's Service Desk and ticketing program enable you to expand your physical and virtual support volume, the range of technologies your business can handle, the number of locations you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT support firms include:

  • Progent's online desktop support staff delivers Level 1 end user help with 1-hour SLA to commence work during normal work hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at extra cost.
  • Optional on-premises service in larger metros is offered throughout the US at additional cost.
  • You retain complete control of your customers and billing.
  • Your customers submit requests through your own branded Internet portal, a toll-free number, or by sending an email to your assigned email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional details on Progent's Call Center and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service providers allows you to become a single source for virtually all IT guidance and troubleshooting your customers may need. You can grow your staff and strategic in-house competencies steadily without having to turn down opportunities owing to a gap in in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your internal support team, under your management, and invoices you instead of your client.
  • Granular Billing: Progent bills by the minute to minimize expenses.
  • Extensive Service Documentation: Progent uses an enterprise-class service reporting system to make sure all IT services delivered are fully documented. This enables you to transfer account responsibilities to internal consultants when you have enough staff and relevant skill sets.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Practice: You can easily and safely accept additional jobs beyond your core fields of expertise and open additional territories without assuming the risks involved with expanding your full-time staff too rapidly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum IT support provider by delivering more services to more customers under your own brand.
  • Flesh Out Your IT Support Portfolio: Progent offers top-tier support in a broad range of technologies and can act as a dependable resource for expanding your IT support business.
  • Fast Problem Escalation: With a sizable roster of senior technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
  • Make Your Clients Happy: Satisfied clients stick. By joining with Progent, you can continue delivering solutions without ever forcing clients to seek help outside the fold.
  • Online Technical Support Professionals: For two decades, Progent has provided online network support from Help Desk support to high-level consulting. Efficient online support saves money and produces fast results.
  • Major Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Hialeah, Florida Organizations
Progent's veteran roster of certified consultants and technical experts offers Hialeah, Florida organizations a wide range of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for IT service providers include:

Learn More Details About Progent's Reseller Support for IT Service Organizations in Hialeah, Florida
For more details about Progent's consulting support for network service firms in Hialeah, Florida, call 1-800-993-9400 or see Contact Progent.